Criticism of the Walt Disney Company

The Walt Disney Company, one of the largest media corporations in the world, has been the subject of a wide variety of criticisms of its business practices, executives, and content. In particular, the Walt Disney Studios has been criticized for including stereotypical portrayal of non-white characters, sexism, and alleged plagiarism. Several of Disney's business ventures, which include television networks, theme parks, and product lines, have also sparked controversy amongst groups of consumers and media outlets.
In 1977, Roy E. Disney, the son of Disney co-founder Roy O. Disney and nephew of Walt Disney, resigned as an executive due to disagreements with his colleagues' decisions at the time. As he claimed later, "I just felt creatively the company was not going anywhere interesting. It was very stifling." However, he retained a seat on the board of directors. His resignation from the board in 1984, which occurred in the midst of a corporate takeover battle, was the beginning of a series of developments that led to the replacement of company president and CEO Ronald William Miller (married to Walt's daughter Diane Marie Disney) by Michael Eisner, Frank Wells, & Jeffrey Katzenberg. Roy soon returned to the company as vice-chairman of the board of directors and head of the animation department.
Eisner has been criticized for his management style. The book DisneyWar by James B. Stewart is an exposé of Eisner's 20-year tenure as chairman and CEO at The Walt Disney Company. Stewart describes some of the following:
In 2003, Roy resigned from his positions as Disney vice chairman and chairman of Walt Disney Feature Animation, accusing Eisner of micromanagement, flops with the ABC television network, timidity in the theme park business, turning The Walt Disney Company into a "rapacious, soul-less" company, and refusing to establish a clear succession plan, as well as a string of box-office movie flops starting in the year 2000.
On March 3, 2004, at Disney's annual shareholders' meeting, a surprising 43% of Disney's shareholders, predominantly rallied by former board members Roy Disney and Stanley Gold, withheld their proxies to re-elect Eisner to the board. Disney's board then gave the chairmanship position to George J. Mitchell. However, the board did not immediately remove Eisner as chief executive.
On March 13, 2005, Eisner announced that he would step down as CEO one year before his contract expired. On September 30, Eisner resigned both as an executive and as a member of the board of directors, and, severing all formal ties with the company, he waived his contractual rights to perks such as the use of a corporate jet and an office at the company's Burbank headquarters. Eisner's replacement was his longtime assistant, Bob Iger.
In reaction to the 2023 SAG-AFTRA strike, Bob Iger, the CEO of The Walt Disney Company, said the actors' demands were "not realistic", adding they are "adding to the set of the challenges that this business is already facing". Iger has been criticized for these remarks in light of his contract with Disney allowing him to earn as much as $27 million for 2023 between his salary and bonuses. SAG-AFTRA president Fran Drescher called Iger's remarks "repugnant" and "tone deaf."
In 2020, Disney was criticised for filming in the autonomous region of Xinjiang, where human rights abuses are taking place, and thanking the publicity department of the Xinjiang Uyghur Autonomous Region Chinese Communist Party Committee and the public security bureau in Turpan in the credits of the movie Mulan. In a statement released, Disney said it was not responsible for the credit and attributed it to a 3rd party involved in the filming. The public security bureau in Turpan was added to the U.S. Bureau of Industry and Security's Entity List in October 2019.
Formerly a subsidiary of Disney from 1993 to 2010, Miramax came under criticism for its editing, dubbing, and replacing the soundtracks of various foreign films that it releases. One notable example is Iron Monkey which, though released subtitled, had its subtitles altered to remove the political context of the story; had scenes trimmed and changed for violence and pacing; and had the soundtrack changed, removing the famous Wong Fei Hung theme. Other films that they have altered in this way include Shaolin Soccer; Farewell My Concubine (theatrical release); The Thief and the Cobbler; and Jet Li's Fist of Legend.
Peter Biskind's book Down and Dirty Pictures details many of the Weinsteins' dishonest dealings with filmmakers.
Under the Weinsteins, Miramax had a history of buying the rights to Asian films, only to sit on them without releasing them for years. One example of this is Hero, a 2002 Chinese martial arts film. It languished in Miramax's vaults for two years before it was salvaged with the intervention of Quentin Tarantino, the Government of China and even Disney's executives. Another example is Tears of the Black Tiger, a Thai film originally released in 2000. After changing the film's ending, Tears of the Black Tiger sat in Miramax's vaults for five years until its rights were purchased by Magnolia Pictures in 2006, where the film was released unedited.
The potential editing of Princess Mononoke (1997) by Miramax has been the subject of rumor. The Guardian's Xan Brooks reported in 2005 that the film's director Hayao Miyazaki was rumored to have sent the then–head of Miramax Harvey Weinstein a samurai sword in the mail with the attached message "No cuts." In response, Miyazaki stated that "Actually, my producer did that." He also claimed that he "defeated" Weinstein's attempts to shorten the film's length. The claim has subsequently appeared in other media coverage. The media scholar Emma Pett wrote in 2018 that Miyazaki was "complicit in the construction of his auteur image" and the perpetuation of the rumor by these responses. The studio executive Steve Alpert wrote in his 2020 memoir that the producer Toshio Suzuki, after procuring a replica sword from a shop in Tokyo, presented it to Weinstein at a meeting in New York. He then "shouted in English and in a loud voice: 'Mononoke-hime, no cut!'"
One reason for the delays and non-releases of films was an accounting scheme that the Weinsteins used to shift potential money-losing films to future fiscal years and ensure they would receive annual bonuses from Disney, while trying to bar retailers from legally exporting authentic DVDs of the films.
Defenders of the company point out that, prior to Miramax, most of the films purchased by the company would have had little to no chance of achieving U.S. distribution other than by very small distributors with minimal marketing expertise and funds. They also state that the purpose of the company's aggressive re-editing technique was always to try to help the films find a broader American audience than they might otherwise find. "I'm not cutting for fun", Harvey Weinstein said in an interview, "I'm cutting for the shit to work. All my life I served one master: the film. I love movies."
Miramax is also accused of ignoring their more artistic, less audience-friendly films, especially when directors refuse to re-cut them to make them less challenging. Dead Man, which director Jim Jarmusch refused to re-cut, got a very limited release and critics have accused the Weinsteins of burying the film.
Miramax was parodied in the Kevin Smith film Jay and Silent Bob Strike Back (2001), in which the studio attempted to adapt Jay and Silent Bob's comic book characters, Bluntman and Chronic, into a movie, thus resulting in the duo traveling to Hollywood to stop them from making the movie. According to Kevin Smith, this film is a direct response to the controversy surrounding his previous film Dogma.
In 2023, it was revealed that the series opening credits sequence of the Marvel Studios series Secret Invasion was created using generative artificial intelligence to showcase "the shapeshifting tone of the series" according to Ali Selim. Reception to the sequence was met with backlash and disappointment from audiences and the animation industry. Major criticism includes that the argument was especially timely, since the Writers Guild of America voted to strike after failed negotiations with the Association of Motion Picture and Television Producers, which included language about protecting writers against the use of AI in the writing process. Over the past eight weeks, the use of AI to replace laborers has come to the forefront of many discussions about the strike. Storyboard artists and animators on the series expressed disappointment on the opening sequence.
In the wake of Marvel Studios firing executive vice president of film production Victoria Alonso for breach of contract in March 2023, criticism from VFX workers were noted, who had raised complaints of Marvel's "demanding post-production schedules". Alonso was described by some as a "kingmaker", and "challenging to work with", with Chris Lee at Vulture reporting that Alonso was "singularly responsible for Marvel's toxic work environment" with VFX workers. Alonso reportedly took days off to produce Argentina, 1985 instead of her post-production commitments for the various Marvel Cinematic Universe projects, which in turn resulted in the need to delay several projects in 2022 and 2023. However, Alonso was also described as the "epitome of professional" and supportive on set, with Joanna Robinson of The Ringer describing the reports as a "gross mischaracterization" and the opposite of Alonso's work. Following Alonso's firing, visual effects vendors for the various MCU projects were working with producer Jen Underdahl. In August 2023, more than 50 of Marvel's on-set VFX production crew filed a petition for an election to be represented by the International Alliance of Theatrical Stage Employees with the National Labor Relations Board.
During the 2023 SAG-AFTRA strike, it was revealed that several background actors for several Marvel Studios, Walt Disney Studios, Lucasfilm and Disney Branded Television productions were scanned to train a generative artificial intelligence to use their image on several episodes or films without their consent or additional payment. Alexandria Rubalcaba, told NPR that she, and other background actors, stated this was the case for those who worked on WandaVision and expressed worry that "AI is eventually going to weed out background actors." It was later asserted on social media that A.I. was used on a video clip from Disney Channel Original Movie Prom Pact, with users calling it "creepy", makes the film look like "hot garbage", and that AI is being used rather than paying workers "a living wage." However, The Hollywood Reporter later reported that the video clip did not use actors scanned by AI techniques but that the extras were created through other techniques using VFX, and stated that these "digital extras involved the work of CG artists" instead but was different from other films, as the digital extras were "more easily recognizable as inhuman.".
ABC Daytime scrapped a One Life to Live storyline which was to depict a school shooting rampage on the day the Virginia Tech massacre occurred on April 16, 2007. In August 2009, Frons announced that the production of All My Children would move from New York City to Los Angeles by the end of the year.
On April 30, 2004, Nightline host Ted Koppel read the names of the members of the United States Armed Forces who were killed in Iraq. This prompted controversy from conservatives, who believed that Koppel was making a political statement, and from Sinclair Broadcasting Group, which felt that ABC was undermining the Iraq war effort. Others, including a The Washington Post television columnist, thought it was a ratings stunt for sweeps, and indeed Nightline was the highest-rated program during that time period, and had about 30% more viewers than other Nightline programs that week. Sinclair stations did not air the program. Koppel repeated the format on May 28, 2004, reading the names of service members killed in Afghanistan, and on May 30, 2005, reading the names of all service members killed in Afghanistan or Iraq between the last program and the preparation of the program. This time, Sinclair stations aired the program as scheduled.
In the wake of the job cuts, a significant controversy erupted online in May 2010 after it was announced the former VP of news coverage, Mimi Gurbst, was leaving the network to become a guidance counselor. A story in the New York Observer reported that Gurbst was a "cherished" mentor inside the news division. Reporters who closely follow TV news observed that a large number of current and former ABC News staffers went online to vigorously respond that Gurbst had helped perpetuate a negative culture with ABC News.
ABC aired the controversial two-part miniseries The Path to 9/11 in the United States on September 10, 2006, at 8 p.m. EDT and September 11, 2006, at 8 p.m. EDT. The extensive pre-broadcast controversy over the film has included disputes over the accuracy of its dramatization of key events, as well as calls by historians and from former Clinton and Bush administration officials for ABC to re-edit part of the film or to not broadcast it at all. According to the official statement released by ABC on September 7, 2006, the film is a dramatization, not a documentary, drawn from a variety of sources, including the 9/11 Commission Report, other published materials, and personal interviews.
The main source of the controversy stems from portions of the film concerned with the Clinton administration in the 1990s. Critics say that certain dramatized scenes tend to suggest that blame for the events that took place on September 11, 2001, lies with Clinton and his cabinet. One example cited is a scene in which then-National Security Advisor Sandy Berger does not approve of the order to take out a surrounded Osama bin Laden, tells the squad in Afghanistan that they will have to do the job without official authorization and then hangs up the phone. According to Sandy Berger and others – including conservative author and Clinton critic Richard Miniter – this never happened. Screenwriter Cyrus Nowrasteh has now admitted that the abrupt hang-up was not in the script and was improvised.
Alexis Debat, a consultant for ABC for years and also a writer for The National Interest, resigned from ABC in June 2007 after the broadcasting company discovered that he did not have a Ph.D. from the Sorbonne as he pretended. Furthermore, in September 2007, the French news media Rue 89 revealed that he had made at least two bogus interviews, one of Barack Obama and another of Alan Greenspan, both published in the French magazine Politique internationale. This in turn also led to his resignation from The National Interest. Debat had specialized in reports on terrorism and national security for the past six years (writing, for example, on the Jundallah Balochi and Sunni organization).
On March 2, 2010, WABC-TV in New York, along with Philadelphia sister station WPVI (carried in Mercer, Monmouth, and Ocean counties), stated that they would pull their programming from Cablevision on March 7, 2010 (at midnight), unless a new payment structure was implemented for its network programming. Cablevision responded by citing WABC-TV and WPVI's free, over-the-air accessibility. Cablevision spokesman Charles Schueler stated, "It is not fair for ABC-Disney to hold Cablevision customers hostage by forcing them to pay what amounts to a new TV tax." Also that day, Cablevision announced through e-mail that their entire film catalog of on-demand movies would be available without charge until midnight that evening as an apology to their customers.
Fox Family Worldwide Inc. was sold from News Corporation's Fox Entertainment Group to Disney for $2.9 billion on October 24, 2001. The sale to Disney also included television channel Fox Kids and Saban Entertainment (renamed BVS Entertainment). The entire network was officially renamed ABC Family on November 10, 2001.
The sale to Disney was considered one of the largest mistakes or problems occurring during the tenure of Michael Eisner. The failure was primarily due to the acquisition being done by the strategic planning department of Disney, without consulting anyone at ABC. The original plan was to use the channel to essentially show re-runs of ABC programming, but this plan was completely impossible since ABC had no syndication rights to the majority of their own programs. During this time, the network did air same-season repeats of Alias, Less Than Perfect, Life with Bonnie, and The Bachelor, almost all of which were Touchstone Television productions (The Bachelor is distributed by Time Warner's Telepictures). But in trying to change the focus of the channel, Disney also canceled several Fox Family series, like State of Grace, and cut back on the network's TV movies, which were among the few programs Fox Family was doing well with. The ratings tumbled further as the network became dependent on syndicated reruns and no original programs (save for original wrap-around segments around Bachelor repeats, and children's programming).
The next major plan was to reposition the channel to market it to college students, young women, or to a more hip audience under the name XYZ, a reverse reference to ABC. Disney soon found that the channel could never be renamed as such. The original sale from CBN to Fox/Saban contained a (now disputed) stipulation that the channel contains the word "Family" in the name forever, no matter who owns the network. To create XYZ, the Family Channel would have had to cease to exist – terminating all existing cable TV contracts – and XYZ would have to be created as a completely new network. Cable companies would not be obligated to put XYZ in the spot vacated by the Family Channel. ABC scrapped the idea after discovering this clause.
The name was revisited at one point in 2003, serving as a program block entitled "The XYZ", showing programs and movies aimed at the above groups. The network was also used as a buffer to burn off failed ABC series, such as All American Girl, which featured former Spice Girl Geri Halliwell.
Since 2006, the critics have gone after programming on ABC Family. Most critics of the network feel it has gone from a family friendly to "too risqué", and shows like Greek and The Secret Life of the American Teenager are far too racy for "family viewers". Critics feel that the executives at ABC Family are only after viewership numbers and are unconcerned about showing younger generations in questionable scenarios in series and films. The main focus of criticism is on teenage pregnancy or underage drinking.
Some critics disapprove of the Disney Channel marketing strategy led by Anne Sweeney, president of the Disney Channel from 1996 to 2014. Under Sweeney, the Disney Channel's programming was geared mainly towards preteen and teenage girls, with a decrease in animated programming. Criticism was also aimed at removing almost all Walt-era and pre-1990s material from the channel in 2002 with the removal of the late-night "Vault Disney" block devoted to this material, which used to make up the majority of the channel's programming since its inception in 1983. In 2008, Sweeney explained that Disney Channel, resulting from its multi-platform marketing strategy using television and music, would become "the major profit driver for the [Walt Disney] Company."
The channel has also pulled (and sometimes re-shot) episodes that have featured subject matter deemed inappropriate for its target audience, due either to humor or to timing of real-life events.
Disney Channel faced backlash for hiring Brian Peck on the series The Suite Life of Zack & Cody after he had been convicted for sexually abusing a minor. Disney Channel executives fired Peck after learning about his conviction and Peck's voice lines and on-screen credits on the series were replaced or removed. Disney Channel representatives have stated that Peck was never on set nor interacted with the show's cast or crew.
ESPN has also been accused of overpaying for sports broadcasting rights, and that Wall Street analysts have raised concerns that this could be a major drain on Disney as a whole, since the amount of money that can be recuperated from retransmission consent fees and advertising is limited; Disney still profits from the ESPN division but as of 2015 was cutting the network's higher-priced content to ensure long-term profitability. In October 2015, ESPN laid off about 300 employees, citing the rights costs combined with the increasing trend of cord-cutting.
In November 2019, ESPN's owner The Walt Disney Company launched the streaming service called Disney+. ESPN heavily promoted the Disney+ launch, leading to accusations that the network was sacrificing its journalistic integrity. Examples cited by critics included a Simpsons-themed edition of SportsCenter "Top 10", as well as NFL reporter Adam Schefter tweeting that Disney+ "will change lives". Writing in Slate, Laura Wagner said that the "tongue bath" for Disney+ "represents a new inflection point in ESPN's decline from journalistic institution to entertainment company". Wagner added "This clumsy marketing blitz is an embarrassing exercise that turns ostensible reporters into stooges. It's also a stark example of just how flimsy ESPN's editorial vision has become." Meanwhile, Kelly McBride of the nonprofit journalism organization the Poynter Institute in an interview with The Washington Post said "You're turning the journalist into a salesperson and asking them to upsell the product. That's not the relationship you want the journalist to have with the audience member. You want that relationship to be about trust in the journalist's expertise."
The series premiere of The Kardashians, which debuted on April 14, 2022, titled "Burn Them All to the F*cking Ground", led to a public feud between Kim Kardashian and Roblox. In the episode, Kim's son Saint West shows his mother an experience on the platform from a tablet that depicts an image of Kim crying across the skybox and baseplate. She claimed, however, that the person who uploaded the experience had also obtained footage of her and Ray J's sex tape, and that she reacted by crying and claiming to later sue the company. Despite this allegation, the incident has been seen by many as a hoax, and was deceptively edited and staged as a way to cause uproar and false drama.
A spokesperson for Roblox responded by saying "The referenced video was never available on our platform. We have strict moderation and policies to protect our community, including zero tolerance for sexual content of any kind which violates our community rules." and "The text reference to the tape that got around our filters was quickly taken down and fortunately visible only to an extremely small number of people on the platform. We also swiftly took down the associated experience and banned the community developer involved with the incident." An individual close to the Kardashian family denied accusations of faking the event.
Several other Disney+ titles that had been earmarked for removal like, A Spark Story, Marvel's MPower and Marvel's Voices Rising: The Music of Wakanda Forever stayed due a similar backlash.
Between 1957, when the park first allowed dancing, and 1989, Disneyland only allowed pairs of men and women to dance on stage, barring single and group dancers (with the exception of children) as well as same-sex couples. Disney claimed the policy had been put in place for crowd control and to avoid harassment of women, but also stated that it was "because some patrons might have found dance partners of the same sex offensive". Teenage gay rights activist Andrew Exler (now known as Crusader) decided to dance with his friend Shawn Elliott in 1980 to protest the policy after his lesbian roommate was told she couldn't dance with other girls; the security guards responded to their "homosexual fast-dancing" by kicking them out, claiming that as a "family park... We do not put up with alternative lifestyles here." Exeler, who had already notified the media, sued Disney in court for discrimination and won the suit in 1984; however, Disney later claimed that the ruling only applied to Exler and Elliott and continued to enforce the ban, particularly for same-sex "slow" or "touch" dancing, resulting in another lawsuit later in the decade that forced Disney to rescind the policy in 1989.
Al Lutz, who has written about Disney since the 1990s, often writes about a perceived decline in value and quality at Disney's theme parks, chiefly Disneyland and its neighboring park Disney California Adventure that opened in 2001. Much of his criticism was directed at Paul Pressler, the one-time president of Disneyland who later was named chairman of Walt Disney Parks and Resorts, and Cynthia Harriss, Pressler's successor as Disneyland's president. From 1996–2002, Lutz maintained a set of sarcastic Web pages called Promote Paul Pressler!, with the stated goal of "getting current Disneyland Resort President Paul Pressler promoted to a new job somewhere else within The Walt Disney Company!"
Lutz's July 2006 report on the alleged antics of Lindsay Lohan during a private party held at Disneyland for her 20th birthday drew a rebuke from a representative for the actress, who said that reports of bad behavior were "complete bull". This report brought Lutz's website, MiceAge, briefly into the spotlight, and established Lutz as a Disney watchdog in the mainstream media.
Disney California Adventure, originally named Disney's California Adventure Park until a name change in June 2010, was expected to draw large crowds when it opened in 2001. A January 14, 2001 Los Angeles Times article titled "The most Jam-Packed Theme Park on Earth?" stated "Senior Disney officials acknowledge that there will be days when California Adventure will have to turn patrons away, particularly in the first weeks after the park opens, during spring break and again in the summer." The actual attendance was not close to the size that Disney expected for the park back in 2001. The reasons for this have been speculated. They may include bad word-of-mouth from early visitors discouraged future visitors, stating the park was lacking in Disney-quality attractions, and an estimated price tag of $600 million, with the park criticized for being built "on the cheap", with a small number of attractions and minimal theming. Otherwise, many guests complained that a single day admission ticket to Disney's California Adventure cost the same as a single day admission ticket to Disneyland, yet contained fewer attractions, shows, and entertainment.
Disney's chief executive officer, Robert Iger, went on record during the company's annual stockholder meeting on March 10, 2006, when someone asked about a potential third park being built in Anaheim. "We're still working to assure the second gate is successful", Iger said, referring to California Adventure. "In the spirit of candor, we have been challenged."
On October 17, 2007, The Walt Disney Company announced a multi-year, $1.1 billion expansion plan for Disney's California Adventure Park. Plans for the renovation and expansion were put on display for park visitors inside the Blue Sky Cellar at the Golden Vine Winery. Disney listened to the public and several of the attractions which drew criticism from the public were removed in the multi-year, multibillion-dollar redesign and expansion of Disney's California Adventure. Other rides were redesigned or replaced with a larger focus on Disney characters and stories.
On May 28, 2010, it was announced through the Disney Parks Blog that the park would also be receiving a name change, to Disney California Adventure, as well as a new logo. The new name took effect on June 11, 2010, appearing on park maps and banners, but it was first used in a commercial promoting Disney's World of Color a few days prior. World of Color premiered on June 11, 2010, as part of Disney's Summer Nighttastic.
Even in the planning stages, various Florida based animal rights groups and PETA did not like the idea of Disney creating a theme park where animals were held in captivity. The groups protested, and PETA tried to convince travel agents not to book trips to the park. A few weeks before the park opened, a number of animals died due to accidents. The United States Department of Agriculture viewed most of the cases and found no violations of animal-welfare regulations. On opening day, the Orange County Sheriff's office sent about 150 deputies in fear that there might be a large protest, but only 24 protesters showed up. The protest lasted two hours, and there were no arrests.
One year after the park opened and before the Disney World Millennium Celebration, The Animal Rights Foundation of Florida complained that a New Millennium's Eve fireworks show could upset the animals. A USDA inspector came to the park to find no problems with launching low-noise fireworks half a mile away.
A former baseball umpire and an architect alleged that they approached The Walt Disney Company in 1987 with plans for a sports complex and that Wide World of Sports, which opened 10 years later, was heavily based on their designs. Disney claimed that, while the designs had some similarities, the complex was also similar to numerous other sporting facilities, and the concept of a sports park was too generic for any one group to claim ownership. The two men, represented in part by noted attorney Johnnie Cochran, sued Disney in Orange County civil court. In August 2000, a jury returned a verdict for the plaintiffs with damages in the amount of $240 million, a fraction of the $1.5 billion sought. Disney appealed the judgment, and settled out of court in September 2002 for undisclosed terms.
The Walt Disney World College Program is a U.S. national internship program operated by The Walt Disney Company, located at the Walt Disney World Resort. The Walt Disney World College Program recruits students (18 years and older) and all majors for a semester-long paid internship program working at the Walt Disney World Resort. Critics argue that Disney is using the program as a source of cheap labor, as interns do the same work as veteran employees, but at a significantly lower pay rate. In late 2007, a permanent Cast Member ran for president of the local union in Orlando. Part of his platform intended to get rid of the Disney College Program, claiming that the program "imports thousands of low-wage earners every year to work for Disney, depressing the local employment market and keeping wages down." Disney responded that the program is beneficial in the recruitment of cast members and that 8,000 workers out of 62,000 do not greatly impact operations. It has been criticized also for its lack of union representation and denial of insurance benefits by the company.
In 2017, The Walt Disney Company and two of its subsidiaries reached an agreement with the U.S. Department of Labor to pay $3.8M to 16,339 employees of Walt Disney Parks and Resorts U.S. Inc and Disney Vacation Club Management Corp. After Disney had started charging employees for their costumes, the income of many employees fell below the federal minimum wage. The resorts were also found to be in violation of overtime and payroll recordkeeping regulations.
In October 2023, a patron of Walt Disney World Resort had a severe allergic reaction and died after eating at a restaurant on the Florida property. Her husband filed a wrongful death lawsuit in February 2024, alleging negligence as the couple had been assured her order would be free of allergens. Attorneys for Disney sought to dismiss the case, arguing that the patron had agreed to settle any disputes with arbitration when he signed up for a free trial of Disney+ and agreed to its terms and conditions. In August 2024, a Disney representative stated that as the resort restaurant "is neither owned nor operated by Disney", the Walt Disney Company should not be included in the lawsuit. On August 19, 2024, Josh D'Amaro, Chairman of Disney Experiences announced that Disney would "waive [their] right to arbitration", stating that, “At Disney, we strive to put humanity above all other considerations."
Efforts to improve attendance included serving alcoholic beverages with meals inside the Euro Disneyland theme park, in response to a presumed European demand, which began June 12, 1993.
Just before the grand opening, the park was criticized for overestimating the daily capacity limit. The problem became apparent on the charity preview day on September 4, 2005, when 30,000 locals visited the park. This event turned out to be a disaster, because there were too many guests for the park to accommodate. Wait times at fast food outlets were at least 45 minutes in length, and wait times at rides were two hours in length.
During the Chinese New Year 2006, many visitors arrived at the park in the morning bearing valid tickets but were refused entry, because the park was already at capacity. Disgruntled visitors attempted to force their way into the park or gain access by climbing over the barrier gates. Disneyland management was forced to revise their ticketing policy and designated future periods close to Chinese public holidays as 'special days' during which admission would only be allowed through a date-specific ticket.
Officers from the Food and Environmental Hygiene Department, who were asked by Disney staff to take off their badges and caps in order to enter the park, left park visitors feeling very uneasy. The officers investigated a food-poisoning case in the park's restaurants. The chairman of Legco's food Safety panel, Fred Li, described the incident as shocking and called on the director of the department to take follow-up action against Disney. Hong Kong Disneyland says that what happened was inappropriate and has apologized for the incident. The Secretary for Justice has since said that the government did not have enough evidence to make a prosecution, thus dropping the case.
As at other Disney theme parks, visitors to Hong Kong Disneyland have their finger biometrics scanned at the entry gate. Visitors are not warned of the policy beforehand. Scanning is done of all visitors older than 10 years of age, and is used to associate ticket media with the person using it. The company claims that "the 50 sample points from the surface of a guest's finger ... do not contain sufficient information to recreate a fingerprint image." Nonetheless, forensic specialists note that the data collected are more than adequate to establish a positive identification.
Disney originally planned to serve shark fin soup, a traditional Chinese delicacy, at wedding banquets. Animal rights groups protested in June 2005, citing the declining shark population in global waters and the cruel methods sometimes used of cutting the fin and discarding live sharks back into the sea.
At first, Disney removed shark fin soup from its menu, but said that it would still offer the soup if their clients insisted on having it served at their wedding. They said they would distribute leaflets about shark conservation in order to discourage the choice.
However, after constant and continuous pressure from both environmental groups and animal welfare groups, shareholders concerned about the company's image, Disney announced on June 24, 2005, that shark fin soup will not be served at all, because, according to their press release, "After careful consideration and a thorough review process, we were not able to identify an environmentally sustainable fishing source, leaving us no alternative except to remove shark fin soup from our wedding banquet menu".
Fish around Ma Wan died as a result of land reclamation.
Disney's PhotoPass is a professional photography service offered at Disney theme parks, water parks, and resorts. Photographers positioned at locations in the theme parks, dining events at the resorts, and at the Bibbidi Bobbidi Boutique at Downtown Disney are linked to a free card containing a unique serial number. Guests can view or purchase PhotoPass pictures at locations in the parks (generally near the park entrance) or online by registering the card's number.
Customers have complained about the difference in advertised prices, particularly of Photo CD products, and the actual cost. Disney has responded that advertised specials apply only to products purchased at the parks and do not apply to the website.
On December 24, 2006, Peggy Orenstein published "What's Wrong With Cinderella?" in The New York Times. In her article, Orenstein discussed her concerns about the effects of princess figures on young girls. Orenstein used the Disney Princesses specifically to present many of her points. Orenstein also noted the pervasive nature of princess-related merchandise and that every facet of play has its princess equivalent.
Other sources have also voiced concern that the franchise could possibly give young girls the wrong message. However, other parents who have young daughters say that they would eventually grow out of this phase.
Page 16 of Captain America #602 (March 2010) depicted an anti-tax protest march in Idaho in which one participant held a sign reading "Tea Bag the Libs Before They Tea Bag You", with a caption containing the words of an off-screen African-American superhero, the Falcon, telling Captain America, "I don't exactly see a black man from Harlem fitting in with a bunch of angry white folks." The cartoon drew the condemnation of Michael Johns, a board member of the Nationwide Tea Party Coalition.
Marvel Comics Editor-in-Chief Joe Quesada characterized the sign as inadvertent and as "something that we need to apologize for and own up to." Quesada explained that with a printing deadline looming, the comic's editor noticed that the protest group's signs on the original art were empty, and the editor "asked the letterer on the book to just fudge in some quick signs. The letterer in his rush ... looked on the 'net and started pulling slogans from actual signs", including a "Tea Bag" sign.
Following the issue's printing, Marvel staff "caught the mistake" and "spoke to the letterer, [who] was mortified at his mistake and was truly sorry as he had no political agenda." Quesada said Marvel "removed the sign from the art files so that it no longer appears in future reprints of the title or collections. So, while the crowd protesting has nothing to do with the villains in the story, we in no way meant to say they were associated with the Tea Party movement."
On December 21, 2012, Disney acquired Lucasfilm (and as a result, the rights to the Star Wars franchise; Skywalker Sound; and Industrial Light and Magic) as a subsidiary for the price of $4 billion. Lucasfilm and Star Wars in general were evaluated to decide upon how each area was to be approached.
After Dark Horse Comics lost the rights to create Star Wars comics, Marvel Comics gained the rights as a subsidiary in the area of expertise. With the elimination of the LucasArts developing arm, EA Games is being entrusted to make Star Wars video games in the future. The well-regarded animated TV series Star Wars: The Clone Wars was cancelled a few seasons from the end of its run, in order to shift the series' team to Star Wars Rebels, a new animated TV series created for Disney XD, set approximately five years before the events of Star Wars: Episode IV – A New Hope. They eventually revived Clone Wars for a final season.
Furthermore, Tor.com asserted that book consumers were not given the option of two universes to read from, the first of which is what many of them have been reading about for over 40 years and have grown to love and the second of which is Disney's attempt to unify things under one controllable banner; leaving fans of these books to only read new entries in the Unified Canon, and if they wish to see the continued growth of the Star Wars universe, the previous universe is now stuck in limbo.
On June 20, 2017, Phil Lord and Chris Miller, the directors of the film Solo: A Star Wars Story, left the production of the film five weeks before filming ended. Lord and Miller cited "creative differences" for their reason to part ways with the film. Many compared this to Edgar Wright stepping down as director of Ant-Man due to creative differences with Marvel Studios. Three months later, Star Wars: Episode IX – The Rise of Skywalker director Colin Trevorrow stepped down as director under similar circumstances and was replaced with Star Wars: The Force Awakens director J. J. Abrams.
In November 2020, Alan Dean Foster, an author who wrote several novelizations of Star Wars, said that Disney was refusing to pay royalties on the novels, or even recognize that contractual obligations existed. Disney was censured by the president of the Science Fiction and Fantasy Writers of America, Mary Robinette Kowal, as well as other prominent authors.
Disney has been accused of human rights violations regarding the working conditions in factories that produce their merchandise.
In 1996, the New York-based National Labor Committee released a 12-page report that severely criticized Sears, Walmart, and The Walt Disney Company. Haitian contractors producing Mickey Mouse and Pocahontas pajamas for U.S. companies under license with the Walt Disney Corporation are in some cases paying workers as little as 15 gourdes (US$1) per day–12 cents an hour– in clear violation of Haitian law, said the NLC. One factory owner testified that workers underperform because they cannot eat enough. Besides living on starvation wages, Haitian factory workers face sexual harassment and exceptionally long working days. The report claimed it would take a seamstress 1,040 years to earn what then-CEO Michael Eisner earned in one day.
In 2012, the Institute for Global Labour and Human Rights released the report "Toys From Hell". It describes how workers at Dream International factory in Shenzhen, China work 117-hour weeks in a filthy, hot, ratty environment where they are constantly screamed at by supervisors, and only earn $1.39 per hour. The report also describes workers as expected to lodge in dirty and overcrowded dormitories, where they are served below-par food. The Dream International factory was also considered to be a fire hazard.
Animal welfare groups have criticized Disney for their care of, and procedures for, wild animals at the Animal Kingdom theme park.
In 1989, Disney was charged with sixteen state and federal counts of animal cruelty relating to the abuse of vultures and other birds at its Discovery Island zoological park. According to investigators, employees shot at hawks, clubbed vultures to death with a stick, and destroyed nests and eggs. The park's supervisor supposedly sanctioned the abuses. Most striking were the deaths of fifteen vultures crammed into a tiny, overheated shed for days with limited food and water. Authorities also discovered 72 vultures confined in a windowless, airless shed, which legally speaking was only big enough for three vultures. Disney made a deal and in exchange for the dismissal of three federal charges, it pleaded guilty to a simple misdemeanor and agreed to pay a total of $95,000 to various institutions.
Disney has been criticized for using purebred dogs in movies such as 101 Dalmatians. Animal rights groups claim movies with purebreds create an artificial demand for purebreds from people who may not be prepared or temperamentally suited for the animals, many of whom end up abandoned or surrendered to animal shelters or rescue groups.
On December 14, 2017, Disney agreed to acquire 21st Century Fox's motion picture business, cable and direct satellite entertainment networks, that was completed on March 20, 2019. Under the terms of the agreement, Disney acquired the 20th Century Fox film and television studios and related assets; cable and satellite networks including FX Networks, Fox Networks Group; Indian television broadcasting company Star India; stakes in National Geographic Partners and Hulu, and other assets. Prior to the completion of the deal, Fox spun-off its news and broadcast businesses, including Fox News, Fox Business, FS1, FS2, Fox Deportes, and the Big Ten Network, the Fox Broadcasting Company, and MyNetworkTV into the newly formed Fox Corporation.
This merger was subject to widespread criticism among critics, consumers, and businesses due to antitrust concerns. One of the biggest concerns is that unlike Disney's acquisition of Pixar, Marvel Entertainment, and Lucasfilm, the Disney/Fox deal was a horizontal integration (in which a company owns a direct competitor) in contrast to a vertical integration (in which two companies operate different stages for a specific finished product) like the mergers of AT&T-Time Warner and Comcast-NBCUniversal. Given Disney's already powerful box market shares, a combined Disney/Fox would give it a 39% theatrical market share and would strengthen Disney's already leveraging power over theater owners in its favor without regard to the negative effects on their businesses.
Ownership of Blue Sky Studios was assumed by The Walt Disney Company as part of the acquisition of 21st Century Fox. Two years later on February 9, 2021, Disney announced that it was closing Blue Sky Studios that April after 35 years of existence. A spokesperson for the company explained that in light of the COVID-19 pandemic's continued economic impact on all of the company's businesses, it was no longer sustainable for them to run a third feature animation studio. This included the studio's film library and intellectual properties aetained by Disney. In addition, production on the film adaptation of the webcomic Nimona was canceled with other future films in development or early in production.
On April 11, 2022, it was announced that Annapurna Pictures had picked up Nimona earlier in the year, and would be releasing it on Netflix in 2023. DNEG Animation was announced as the project's animation partner, and the film would end up being nominated for the Academy Award for Best Animated Feature.
The decision to close down Blue Sky was heavily criticized. Critics accused Disney of acquiring a once-competitor animation studio only to shut it down two years later as a way of eliminating their competition. Especially as the majority of the employees were fired without being absorbed into other Disney animation units. Another criticism has revolved around using the Blue Sky Studios IPs and characters for low-budget and poorly reviewed productions like The Ice Age Adventures of Buck Wild.
The Jonas Brothers and Disney Channel are parodied in the South Park episode entitled "The Ring" and play a prominent role in the episode's plot. In a television column written before "The Ring" aired, Lisa de Moraes of The Washington Post suggested that creators Trey Parker and Matt Stone were using the Jonas Brothers in the 13th season debut as a means of improving the show's ratings; Comedy Central executives, however, insisted that the Jonas Brothers fans do not fit into South Park's demographic of males aged from 18 to 49.
The Walt Disney Company, Disney Channel and the Mickey Mouse cartoon character are also prominently featured and spoofed in the episode; even when Mickey Mouse says callous things or physically assaults people, he follows up most statements with the character's trademark high-pitched "Ha ha!" laugh, which in context comes off like a nervous tic.
Reviewers and commentators have described "The Ring" as not just a parody of the Jonas Brothers, but also of the ethos of The Walt Disney Company. The episode portrays Disney as a corporation using the ruse of family-friendly morals to disguise their primary motive, which is profit; reviewers and articles said this point is further illustrated by the use of Mickey Mouse, a cartoon symbol for the wholesome Disney image, as a foul-mouthed, contemptuous, greedy, all-powerful and violent character.
Due to other speculation on the orientation and personal activities of the Jonas brothers, the episode continued to create a running gag on the effect of the Jonas brothers on young girls of the "tween" period, often provoking the image that they too would become like Mickey Mouse, in most unwanted characteristics. The episode further illustrates the greed of corporate culture by portraying Mickey as capitalizing on religion for profit, while secretly mocking it in a particularly cruel tone: "Even the Christians are too fucking stupid to figure out I'm selling sex to their daughters! I've made billions off of Christian ignorance for decades now! And do you know why? Because Christians are retarded! They believe in a talking dead guy!"
In January 2016, two former employees filed suit against Disney, HCL Technologies, and Cognizant, alleging the companies broke the law by colluding to bring in holders of H-1B visas to replace American workers. In October 2016, federal Judge Gregory A. Presnell of the United States District Court in Orlando dismissed the lawsuits, stating: "none of the allegedly false statements put at issue in the complaint are adequate".
In late February 2022, it was reported that Disney donated an estimated $200,000 to sponsors and cosponsors of Florida's Parental Rights in Education Act (known by its critics as the Don't Say Gay law). On March 7, 2022, Disney CEO Bob Chapek said that the company would not take a public stance on the bill, focusing instead on effecting change through its content. After criticism of their stance by those affiliated with Disney, including the company's employees, Disney affirmed that they would challenge the bill. In a possible act of retaliation, Florida Governor Ron DeSantis and Florida lawmakers threatened to repeal the 1967 Reedy Creek Improvement Act, which established the area surrounding the Walt Disney World Resort, the Reedy Creek Improvement District, as its own city. On April 22, 2022, DeSantis signed a bill to dissolve the Reedy Creek Improvement District by June 2023.
From 1990 to 2024, The Walt Disney Company had lobbied for copyright extension. The Copyright Term Extension Act delayed the entry into the public domain of the earliest Mickey Mouse movies, leading detractors to nickname it "The Mickey Mouse Protection Act". Opponents of the legislation consider it to be corporate welfare and have unsuccessfully tried to have it declared unconstitutional, claiming that such an act is not "necessary and proper" to accomplishing the Constitution's stated purpose of "promot[ing] the progress of science and useful arts". They argue that, since most works bring the majority of their profits during the first few years after publication, extending the terms of copyrights provides little economic incentive except to a few owners of wildly-successful franchises.
Disney later faced legal criticism from Rearden LLC, which sued Disney after it was alleged that Disney used its MOVA Contour software without permission. On December 21, 2023, a US jury based in Oakland ordered for Disney to pay Rearden $600,000 in copyright damages after finding that the software was used to render the face of the Beast in the 2017 remake of Beauty and the Beast. However, this was considered to be a minimal payout, as Rearden sought $100 million in damages and alleged the software was used without permission for more films, including Guardians of the Galaxy and multiple Avengers installments.