A common difficulty faced by business managers is when the behaviour of a team-member conflicts with established desirable practice. How does a good leader handle such an issue? One effective angle is to lead by example: instead of waiting for a problem to develop, take a proactive approach in heading it off with reference to clearly laid out guidelines. If a problematic situation does develop, controlling it can be made simpler by invoking existing values from a mission statement which has been set out in advance. A good team will always put the needs of the organisation first. Taking such an approach gives the team a sense of personal involvement which encourages them to feel part of the organisation's mission, internalising the needs of the group rather than feeling a sense of externally imposed obligation. It provides team members with a greater sense of personal control, the sense that they have contributed individually, and by choice, to the well- being of their organisation. To achieve this, a manager must have a good understanding of the way individual people communicate  a flexible approach is essential, using real-life practical examples relevant to each team-member's particular experience.

Question: A manager who understands how people communicate is able to take a flexible approach in dealing with problems.
Options:
A. true, B. false, C. uncertain
Answer: "C"