IT has been used commercially for over 50 years, yet no standard terminology or system for measuring the value of IT expenditure exists. This lack of methodology can be explained by ITs intangible nature and a prevailing belief that IT is a necessary, and uncontrollable, expense. Ultimately, any metric for assessing IT investment must determime whether it has increased income or decreased expenditure. It is far too simplistic to merely consider personnel cost savings resultant from IT mvestment. Similarly, to crudely define IT expenditure as only hardware, software and infrastructure would also be wrong  the time of managers and professionals must also be factored mn. One of the main mpediments to developing a process for analysing the cost/benefit of IT projects is a lack of ownership by senior management.

Question: The cost of IT professionals sometimes exceeds any personnel costs savings resulting from an IT project.
Options:
A. true, B. false, C. uncertain
Answer: "C"