In most organisations, conflict between groups is quite common. Organisations usually develop differences between functional groups, such as sales and manufacturing, as a means of responding to diversity and uncertainty in their particular environment. Manufacturing must organise for stability and efficiency while sales must organise to relate to and service customers. To accomplish these diverse tasks, sales must hire different people from manufacturing, and each must manage its people in accordance with their unique expectations and the functions task requirements. If such differences did not exist, neither group could get its job done effectively.
Question: Conflict between groups is the inevitable result of functional groups having to respond to their own uniqueenvironments.
Options:
A. true
B. false
C. uncertain
Answer: A