H. R. 6407—19
‘‘(2) 
TREATMENT.—Any 
information 
or 
other 
matter 
described in paragraph (1) to which the Commission gains 
access under this section shall be subject to paragraphs (2) 
and (3) of section 504(g) in the same way as if the Commission 
had received notification with respect to such matter under 
section 504(g)(1).’’. 
SEC. 205. COMPLAINTS; APPELLATE REVIEW AND ENFORCEMENT. 
Chapter 36 of title 39, United States Code, is amended by 
striking sections 3662 and 3663 and inserting the following: 
‘‘§ 3662. Rate and service complaints 
‘‘(a) IN GENERAL.—Any interested person (including an officer 
of the Postal Regulatory Commission representing the interests 
of the general public) who believes the Postal Service is not oper-
ating in conformance with the requirements of the provisions of 
sections 101(d), 401(2), 403(c), 404a, or 601, or this chapter (or 
regulations promulgated under any of those provisions) may lodge 
a complaint with the Postal Regulatory Commission in such form 
and manner as the Commission may prescribe. 
‘‘(b) PROMPT RESPONSE REQUIRED.—
‘‘(1) IN GENERAL.—The Postal Regulatory Commission shall, 
within 90 days after receiving a complaint under subsection 
(a)—
‘‘(A) either—
‘‘(i) upon a finding that such complaint raises mate-
rial issues of fact or law, begin proceedings on such 
complaint; or 
‘‘(ii) issue an order dismissing the complaint; and 
‘‘(B) with respect to any action taken under subpara-
graph (A) (i) or (ii), issue a written statement setting forth 
the bases of its determination. 
‘‘(2) TREATMENT OF COMPLAINTS NOT TIMELY ACTED ON.—
For purposes of section 3663, any complaint under subsection 
(a) on which the Commission fails to act in the time and 
manner required by paragraph (1) shall be treated in the same 
way as if it had been dismissed pursuant to an order issued 
by the Commission on the last day allowable for the issuance 
of such order under paragraph (1). 
‘‘(c) ACTION REQUIRED IF COMPLAINT FOUND TO BE JUSTIFIED.—
If the Postal Regulatory Commission finds the complaint to be 
justified, it shall order that the Postal Service take such action 
as the Commission considers appropriate in order to achieve compli-
ance with the applicable requirements and to remedy the effects 
of any noncompliance (such as ordering unlawful rates to be 
adjusted to lawful levels, ordering the cancellation of market tests, 
ordering the Postal Service to discontinue providing loss-making 
products, or requiring the Postal Service to make up for revenue 
shortfalls in competitive products). 
‘‘(d) AUTHORITY TO ORDER FINES
IN CASES
OF DELIBERATE 
NONCOMPLIANCE.—In addition, in cases of deliberate noncompliance 
by the Postal Service with the requirements of this title, the Postal 
Regulatory Commission may order, based on the nature, cir-
cumstances, extent, and seriousness of the noncompliance, a fine 
(in the amount specified by the Commission in its order) for each 
incidence of noncompliance. Fines resulting from the provision of 
competitive products shall be paid from the Competitive Products
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Fund established in section 2011. All receipts from fines imposed 
under this subsection shall be deposited in the general fund of 
the Treasury of the United States. 
‘‘§ 3663. Appellate review 
‘‘A person, including the Postal Service, adversely affected or 
aggrieved by a final order or decision of the Postal Regulatory 
Commission may, within 30 days after such order or decision 
becomes final, institute proceedings for review thereof by filing 
a petition in the United States Court of Appeals for the District 
of Columbia. The court shall review the order or decision in accord-
ance with section 706 of title 5, and chapter 158 and section 
2112 of title 28, on the basis of the record before the Commission. 
‘‘§ 3664. Enforcement of orders 
‘‘The several district courts have jurisdiction specifically to 
enforce, and to enjoin and restrain the Postal Service from violating, 
any order issued by the Postal Regulatory Commission.’’. 
SEC. 206. CLERICAL AMENDMENT. 
Chapter 36 of title 39, United States Code, is amended by 
striking the heading and analysis for such chapter and inserting 
the following:
‘‘CHAPTER 36—POSTAL RATES, CLASSES, AND SERVICES 
‘‘SUBCHAPTER I—PROVISIONS RELATING TO MARKET-DOMINANT 
PRODUCTS 
‘‘Sec. 
‘‘3621. Applicability; definitions. 
‘‘3622. Modern rate regulation. 
‘‘[3623. Repealed.] 
‘‘[3624. Repealed.] 
‘‘[3625. Repealed.] 
‘‘3626. Reduced Rates. 
‘‘3627. Adjusting free rates. 
‘‘[3628. Repealed.] 
‘‘3629. Reduced rates for voter registration purposes. 
‘‘SUBCHAPTER II—PROVISIONS RELATING TO COMPETITIVE PRODUCTS 
‘‘3631. Applicability; definitions and updates. 
‘‘3632. Action of the Governors. 
‘‘3633. Provisions applicable to rates for competitive products. 
‘‘3634. Assumed Federal income tax on competitive products. 
‘‘SUBCHAPTER III—PROVISIONS RELATING TO EXPERIMENTAL AND NEW 
PRODUCTS 
‘‘3641. Market tests of experimental products. 
‘‘3642. New products and transfers of products between the market-dominant and 
competitive categories of mail. 
‘‘SUBCHAPTER IV—REPORTING REQUIREMENTS AND RELATED 
PROVISIONS 
‘‘3651. Annual reports by the Commission. 
‘‘3652. Annual reports to the Commission. 
‘‘3653. Annual determination of compliance. 
‘‘3654. Additional financial reporting. 
‘‘SUBCHAPTER V—POSTAL SERVICES, COMPLAINTS, AND JUDICIAL 
REVIEW 
‘‘3661. Postal Services. 
‘‘3662. Rate and service complaints. 
‘‘3663. Appellate review. 
‘‘3664. Enforcement of orders.
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‘‘SUBCHAPTER VI—GENERAL 
‘‘3681. Reimbursement. 
‘‘3682. Size and weight limits. 
‘‘3683. Uniform rates for books; films, other materials. 
‘‘3684. Limitations. 
‘‘3685. Filing of information relating to periodical publications. 
‘‘3686. Bonus authority. 
‘‘SUBCHAPTER VII—MODERN SERVICE STANDARDS 
‘‘3691. Establishment of modern service standards.’’.
TITLE III—MODERN SERVICE 
STANDARDS 
SEC. 301. ESTABLISHMENT OF MODERN SERVICE STANDARDS. 
Chapter 36 of title 39, United States Code, as amended by 
this Act, is further amended by adding at the end the following: 
‘‘SUBCHAPTER VII—MODERN SERVICE STANDARDS 
‘‘§ 3691. Establishment of modern service standards 
‘‘(a) AUTHORITY GENERALLY.—Not later than 12 months after 
the date of enactment of this section, the Postal Service shall, 
in consultation with the Postal Regulatory Commission, by regula-
tion establish (and may from time to time thereafter by regulation 
revise) a set of service standards for market-dominant products. 
‘‘(b) OBJECTIVES.—
‘‘(1) IN
GENERAL.—Such standards shall be designed to 
achieve the following objectives: 
‘‘(A) To enhance the value of postal services to both 
senders and recipients. 
‘‘(B) To preserve regular and effective access to postal 
services in all communities, including those in rural areas 
or where post offices are not self-sustaining. 
‘‘(C) To reasonably assure Postal Service customers 
delivery reliability, speed and frequency consistent with 
reasonable rates and best business practices. 
‘‘(D) To provide a system of objective external perform-
ance measurements for each market-dominant product as 
a basis for measurement of Postal Service performance. 
‘‘(2) IMPLEMENTATION OF PERFORMANCE MEASUREMENTS.—
With respect to paragraph (1)(D), with the approval of the 
Postal Regulatory Commission an internal measurement 
system may be implemented instead of an external measure-
ment system. 
‘‘(c) FACTORS.—In establishing or revising such standards, the 
Postal Service shall take into account—
‘‘(1) the actual level of service that Postal Service customers 
receive under any service guidelines previously established by 
the Postal Service or service standards established under this 
section; 
‘‘(2) the degree of customer satisfaction with Postal Service 
performance in the acceptance, processing and delivery of mail; 
‘‘(3) the needs of Postal Service customers, including those 
with physical impairments; 
‘‘(4) mail volume and revenues projected for future years;
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‘‘(5) the projected growth in the number of addresses the 
Postal Service will be required to serve in future years; 
‘‘(6) the current and projected future cost of serving Postal 
Service customers; 
‘‘(7) the effect of changes in technology, demographics, and 
population distribution on the efficient and reliable operation 
of the postal delivery system; and 
‘‘(8) the policies of this title and such other factors as 
the Postal Service determines appropriate. 
‘‘(d) REVIEW.—The regulations promulgated pursuant to this 
section (and any revisions thereto), and any violations thereof, 
shall be subject to review upon complaint under sections 3662 
and 3663.’’. 
SEC. 302. POSTAL SERVICE PLAN. 
(a) IN GENERAL.—Within 6 months after the establishment 
of the service standards under section 3691 of title 39, United 
States Code, as added by this Act, the Postal Service shall, in 
consultation with the Postal Regulatory Commission, develop and 
submit to Congress a plan for meeting those standards. 
(b) CONTENTS.—The plan under this section shall—
(1) establish performance goals; 
(2) describe any changes to the Postal Service’s processing, 
transportation, delivery, and retail networks necessary to allow 
the Postal Service to meet the performance goals; 
(3) describe any changes to planning and performance 
management documents previously submitted to Congress to 
reflect new performance goals; and 
(4) describe the long-term vision of the Postal Service for 
rationalizing its infrastructure and workforce, and how the 
Postal Service intends to implement that vision. 
(c) POSTAL FACILITIES.—
(1) FINDINGS.—Congress finds that—
(A) the Postal Service has more than 400 logistics 
facilities, separate from its post office network; 
(B) as noted by the President’s Commission on the 
United States Postal Service, the Postal Service has more 
facilities than it needs and the streamlining of this distribu-
tion network can pave the way for the potential consolida-
tion of sorting facilities and the elimination of excess costs; 
(C) the Postal Service has always revised its distribu-
tion network to meet changing conditions and is best suited 
to address its operational needs; and 
(D) Congress strongly encourages the Postal Service 
to—
(i) expeditiously move forward in its streamlining 
efforts; and 
(ii) keep unions, management associations, and 
local elected officials informed as an essential part 
of this effort and abide by any procedural requirements 
contained in the national bargaining agreements. 
(2) IN
GENERAL.—The Postal Service plan shall include 
a description of—
(A) the long-term vision of the Postal Service for 
rationalizing its infrastructure and workforce; and 
(B) how the Postal Service intends to implement that 
vision.