program and any recommendations relating to achieving 
the customer service standards developed under section 3. 
(e) SUPPORT.—The Administrator of General Serv-
ices shall provide administrative and other support in 
order to implement the pilot program under this section. 
The heads of agencies shall, as appropriate and to the ex-
tent permitted by law, provide at the request of the Direc-
tor of the Office of Management and Budget up to 2 per-
sonnel authorizations who have expertise in change man-
agement, process improvement, and information tech-
nology innovation to support the pilot program. 
(f) TERMINATION.—The authority to carry out the 
pilot program shall terminate 2 years after the date of 
enactment of this Act. 
SEC. 6. RETIREMENT REPORTING. 
(a) DEFINITION.—In this section, the term ‘‘agency’’ 
has the meaning given that term in section 551 of title 
5, United States Code. 
(b) REPORTS.— 
(1) IN GENERAL.—Except as provided in para-
graph (2) and not later than 90 days after the date 
of enactment of this Act, and every month there-
after, the Director of the Office of Personnel Man-
agement shall submit to Congress and the Comp-
troller General of the United States, and issue pub-
licly (including on the website of the Office of Per-
sonnel Management), a report that— 
(A) for each agency, evaluates the timeli-
ness, completeness, and accuracy of information 
submitted by the agency relating to employees 
of the agency who are retiring; and 
(B) indicates— 
(i) the total number of applications 
for retirement benefits, lump sum death 
benefits, court ordered benefits, phased re-
tirement, and disability retirement that are 
pending action by the Office of Personnel 
Management; and 
(ii) the number of months each such 
application has been pending. 
(2) SUSPENSION
OF
REPORTING
REQUIRE-
MENT.—Paragraph (1) shall not apply to the Direc-
tor of the Office of Personnel Management for any 
month immediately following an 18-month period in 
which the average processing time of applications de-
scribed in paragraph (1)(B) reaches 90 days or less. 
(c) MODERNIZATION TIMELINE.—The Director of 
the Office of Personnel Management shall establish— 
(1) a timetable for the completion of each com-
ponent of the customer-focused retirement proc-
essing system of the Office of Personnel Manage-
ment, including all data elements required for accu-
rate completion of adjudication; and 
(2) the date by which all Federal payroll proc-
essing entities will electronically transmit all per-
sonnel data to the Office of Personnel Management. 
(d) BUDGET REQUEST.—The Office of Personnel 
Management shall include a detailed statement regarding 
the progress of the Office of Personnel Management in 
completing the customer-focused retirement processing 
system of the Office of Personnel Management in each 
budget request of the Office of Personnel Management 
submitted as part of the preparation of the budget of the 
President submitted to Congress under section 1105(a) of 
title 31, United States Code. 
SEC. 7. NO INCREASE IN EXPENDITURES. 
No additional funds are authorized to carry out this 
Act. This Act shall be carried out using amounts otherwise 
authorized or appropriated. 
Passed the House of Representatives July 31, 2013. 
Attest: 
Clerk.
113TH CONGRESS 
1ST SESSION 
H. R. 1660 
AN ACT 
To require the establishment of Federal customer 
service standards and to improve the service pro-
vided by Federal agencies.