I 
119TH CONGRESS 
1ST SESSION H. R. 6367 
To require the Commissioner of the Social Security Administration to rein-
state certain performance statistics on a publicly accessible website of 
the Social Security Administration, and for other purposes. 
IN THE HOUSE OF REPRESENTATIVES 
DECEMBER 2, 2025 
Ms. SALINAS (for herself and Mr. SORENSEN) introduced the following bill; 
which was referred to the Committee on Ways and Means 
A BILL 
To require the Commissioner of the Social Security Adminis-
tration to reinstate certain performance statistics on a 
publicly accessible website of the Social Security Admin-
istration, and for other purposes. 
Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
SECTION 1. SHORT TITLE. 
This Act may be cited as the ‘‘Social Security Data 
Transparency Act’’. 
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SEC. 2. REINSTATING TRANSPARENCY OF SSA OPER-
ATIONS. 
(a) IN GENERAL.—Not later than 90 days after the 
date of enactment of this Act, and on a monthly basis 
thereafter, the Commissioner of the Social Security Ad-
ministration shall publish on a publicly accessible website 
of the Social Security Administration, for the most recent 
month the information is available, the following informa-
tion: 
(1) FIRST
CONTACT
RESOLUTION.—The per-
centage of claimant interactions that are resolved 
during the first contact with the Social Security Ad-
ministration. 
(2) CUSTOMER SATISFACTION.—The percentage 
of claimants satisfied by each service channel (such 
as in-person meetings, calls using the 800 number, 
or any other avenue in which the Social Security Ad-
ministration assists claimants) operated by the So-
cial Security Administration. 
(3) 800 NUMBER.—With respect to the 800 
number of the Social Security Administration, the— 
(A) total customers served; 
(B) average daily call volume; 
(C) average call wait time; 
(D) average callback wait time; 
(E) average speed of answer; 
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(F) percentage of callers that reach a rep-
resentative; 
(G) average service time; 
(H) agent busy rate; and 
(I) percentage of calls handled by callback. 
(4) OLD AGE AND SURVIVORS BENEFITS.—With 
respect to claims for a benefit under title II that is 
not a disability benefit under section 223, informa-
tion measuring the— 
(A) percentage of claimants who received 
benefits within 2 weeks of applying; 
(B) average time to receive a benefit pay-
ment from the date an application is submitted; 
(C) benefits claims approved or denied; 
(D) benefits claims pending; 
(E) percentage of benefit claim appoint-
ments scheduled within 28 days of applying; 
and 
(F) percentage of claims filed online. 
(5) DISABILITY DETERMINATION.—Information 
related to disability insurance benefit claims under 
section 223 of the Social Security Act (42 U.S.C. 
423), including— 
(A) the average processing time of such 
claims; 
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(B) the average time to receive a benefit 
payment from the date an application is sub-
mitted; 
(C) the number of initial determinations 
pending; 
(D) the number of such claims received; 
(E) the number of claims approved or de-
nied; 
(F) the percentage of appointments sched-
uled within 28 days of the claimant applying; 
(G) the percentage of such claims filed on-
line; and 
(H) processing times and percentage of 
such claims processed at the initial, reconsider-
ation, and hearings levels. 
(6) DISABILITY DECISION RECONSIDERATION.— 
Information related to the processing time for ap-
peals of denials of a disability determination, includ-
ing— 
(A) the average processing time of an ap-
peal; and 
(B) the number of appeals filed and the 
number of decisions of such appeals. 
(7) HEARING INFORMATION.—Information re-
lated to hearings conducted after the initial decision 
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and reconsideration of a disability determination, in-
cluding— 
(A) the average time it takes for a claim-
ant to have a hearing; 
(B) the number of hearings conducted— 
(i) in person; 
(ii) over the phone; or 
(iii) virtually; and 
(C) the number of hearings pending. 
(b) LIVE TRACKER REQUIREMENT.—With respect to 
the 800 number, the Social Security Administration shall 
publish and maintain on a publicly accessible website of 
the Administration a live tracker that displays the— 
(1) call wait time; 
(2) callback wait time; 
(3) number of callers on hold; and 
(4) number of callers waiting for a callback. 
(c) SYSTEM OUTAGES.—Not later than 90 days after 
the date of enactment of this Act, and on a monthly basis 
thereafter, the Commissioner shall publish on a publicly 
accessible website of the Social Security Administration 
information regarding the number of system outages that 
result in Social Security Administration staff being unable 
to perform their job functions. 
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(d) 800 NUMBER.—In this Act, the term ‘‘800 num-
ber’’ means the toll-free national number of the Social Se-
curity Administration, or any successor telephone number. 
Æ 
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