I 
116TH CONGRESS 
1ST SESSION H. R. 2833 
To require the student loan ombudsman of the Department of Education 
to provide student loan data to the Bureau of Consumer Financial 
Protection, and for other purposes. 
IN THE HOUSE OF REPRESENTATIVES 
MAY 17, 2019 
Ms. PORTER (for herself, Ms. BONAMICI, Mr. SARBANES, Mr. TAKANO, Ms. 
ADAMS, Mr. FOSTER, Ms. PRESSLEY, and Mr. LEVIN of Michigan) intro-
duced the following bill; which was referred to the Committee on Edu-
cation and Labor, and in addition to the Committee on Financial Serv-
ices, for a period to be subsequently determined by the Speaker, in each 
case for consideration of such provisions as fall within the jurisdiction of 
the committee concerned 
A BILL 
To require the student loan ombudsman of the Department 
of Education to provide student loan data to the Bureau 
of Consumer Financial Protection, and for other pur-
poses. 
Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
SECTION 1. SHORT TITLE. 
This Act may be cited as the ‘‘CFPB Student Loan 
Integrity and Transparency Act of 2019’’. 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00001
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
SEC. 2. FINDINGS. 
Congress finds the following: 
(1) The total amount of outstanding student 
loans just surpassed $1,500,000,000,000. 
(2) Student loans are the biggest category of 
consumer borrowing after mortgages. 
(3) Since the Consumer Financial Protection 
Act of 2010 (12 U.S.C. 5481 et seq.) established the 
Consumer Financial Protection Bureau, the Bureau 
has fought to ensure families receive a fair shake as 
they strive for the American Dream. 
(4) The Consumer Financial Protection Act of 
2010 created a Student Loan Ombudsman at the 
Consumer Financial Protection Bureau. In 2011, 
the Consumer Financial Protection Bureau estab-
lished an Office for Students and Young Consumers, 
led by the Student Loan Ombudsman, to assist stu-
dents who are mistreated or misled by predatory 
lenders. 
(5) Since its creation, the Office of Students 
and Young Consumers, led by the Student Loan 
Ombudsman, has defended military families in the 
United States from predatory lenders and for-profit 
colleges, and other unscrupulous businesses. 
(6) The Office of Students and Young Con-
sumers helped tens of thousands of active-duty mili-
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00002
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
tary service members who were being overcharged 
for student loans, and coordinating with the United 
States Justice Department, succeeded in returning 
$60,000,000 to the service members, and required 
the industry to improve its practices. 
(7) The Office of Students and Young Con-
sumers has collected and analyzed hundreds of thou-
sands of student complaints. 
(8) The Office of Students and Young Con-
sumers has recovered more than $750,000,000 on 
behalf of defrauded students. 
(9) The Office of Students and Young Con-
sumers has been instrumental in the shutdown of 
for-profit universities and colleges that had been ac-
cused of predatory practices. 
(10) The Office of Students and Young Con-
sumers collected data and authored a report that 
showed large banks overcharged college students fees 
that were higher than many of their competitors. 
The report remained unpublished by the Administra-
tion until a recent FOIA request opened it to the 
public. 
(11) The Department of Education Office of 
Inspector General released a concerning report on 
February 12, 2019, that highlighted the alarming 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00003
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
frequency at which student loan contractors and 
vendors engaged in noncompliance with Federal re-
quirements for servicing student loans. 
SEC. 3. DEPARTMENT OF EDUCATION STUDENT LOAN IN-
FORMATION. 
Section 141(f)(3) of the Higher Education Act of 
1965 (20 U.S.C. 1018(f)(3)) is amended— 
(1) by redesignating subparagraphs (A) and 
(B) as subparagraphs (B) and (C), respectively; and 
(2) by inserting before subparagraph (B) the 
following: 
‘‘(A) provide information relating to stu-
dent loans to the Director of the Consumer Fi-
nancial Protection Bureau or the ombudsman 
of the Consumer Financial Protection Bureau 
designated under section 1035 of the Consumer 
Financial Protection Act of 2010 (12 U.S.C. 
5535) as requested by the Director of the Con-
sumer Financial Protection Bureau or that om-
budsman;’’. 
SEC. 4. STUDENT LOAN CONTRACTOR AND VENDOR AGREE-
MENTS. 
Part G of title IV of the Higher Education Act of 
1965 (20 U.S.C. 1088 et seq.) is amended by inserting 
after section 486A the following: 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00004
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
‘‘SEC. 486B. CONTRACTOR AND VENDOR AGREEMENTS. 
‘‘The Secretary shall not enter into an agreement 
with a contractor or vendor that services loans under this 
title unless, as part of that agreement, such contractor or 
vendor asserts that the contractor or vendor will provide 
information to the Director of the Consumer Financial 
Protection Bureau or the ombudsman of the Consumer Fi-
nancial Protection Bureau designated under section 1035 
of the Consumer Financial Protection Act of 2010 (12 
U.S.C. 5535) as requested by the Director of the Con-
sumer Financial Protection Bureau or that ombudsman.’’. 
SEC. 5. DUTY TO PROVIDE ADEQUATE STAFFING; MEMO-
RANDA OF UNDERSTANDING. 
(a) DUTY TO PROVIDE ADEQUATE STAFFING.—Sec-
tion 1013(a)(1) of the Consumer Financial Protection Act 
of 2010 (12 U.S.C. 5493(a)(1)) is amended by adding at 
the end the following: 
‘‘(D) 
DUTY
TO
PROVIDE
ADEQUATE 
STAFFING.—Notwithstanding 
subparagraph 
(A), the Director shall ensure that each specific 
functional unit and office described under sub-
sections (b), (c), (d), (e), and (g) and any other 
unit and office with supervisory and enforce-
ment duties, is provided with sufficient staff to 
carry out the functions, duties, and coordina-
tion of that unit or office, as applicable.’’. 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00005
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
(b) MEMORANDA OF UNDERSTANDING.— 
(1) REESTABLISHMENT OF MEMORANDA OF UN-
DERSTANDING.—The memoranda of understanding 
between the Bureau of Consumer Financial Protec-
tion and the Department of Education entitled 
‘‘Memorandum of Understanding Between the Bu-
reau of Consumer Financial Protection and the U.S. 
Department of Education Concerning the Sharing of 
Information’’ (October 19, 2011) and ‘‘Memo-
randum of Understanding Concerning Supervisory 
and Oversight Cooperation and Related Information 
Sharing Between the U.S. Department of Education 
and the Consumer Financial Protection Bureau’’ 
(January 9, 2014)— 
(A) shall remain in effect and may not be 
terminated by any party to such memoranda; 
and 
(B) may only be amended or revised if the 
parties to the memoranda determine that such 
amendment or revision would promote better 
interagency coordination to the benefit of con-
sumers. 
(2) REPORT
ON
CURRENT
MOUS.—Not later 
than the end of the 30-day period beginning on the 
date of enactment of this Act, the Director of the 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00006
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
Bureau of Consumer Financial Protection shall sub-
mit to the Committee on Banking, Housing, and 
Urban Affairs of the Senate and the Committee on 
Financial Services of the House of Representatives 
a report listing— 
(A) each memorandum of understanding in 
effect on November 24, 2017, to which the Bu-
reau of Consumer Financial Protection was a 
party; 
(B) any changes made to a memorandum 
described in subparagraph (A) after November 
24, 2017, including any memorandum of under-
standing rescinded since that date; and 
(C) a justification for each change or re-
scission described in subparagraph (B). 
(3) SEMI-ANNUAL REPORT ON MOUS.—Section 
1016(c) of the Consumer Financial Protection Act 
of 2010 (12 U.S.C. 5496(c)) is amended— 
(A) in paragraph (8), by striking ‘‘and’’ at 
the end; 
(B) in paragraph (9), by striking the pe-
riod at the end and inserting a semicolon; and 
(C) by adding at the end the following: 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00007
Fmt 6652
Sfmt 6201
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS
‘‘(10) a list of each memorandum of under-
standing in effect, as of the date on which the report 
is submitted, to which the Bureau is a party; 
‘‘(11) any changes made to a memorandum of 
understanding to which the Bureau is a party after 
the date on which the previous report required under 
subsection (b) was submitted; and 
‘‘(12) a justification for each change described 
in paragraph (11).’’. 
Æ 
VerDate Sep 11 2014 
04:16 May 30, 2019
Jkt 089200
PO 00000
Frm 00008
Fmt 6652
Sfmt 6301
E:\BILLS\H2833.IH
H2833
kjohnson on DSK79L0C42 with BILLS