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(2) has a consistent appearance; 
(3) does not overlap with or duplicate any leg-
acy websites and, if applicable, ensure that legacy 
websites are regularly reviewed, eliminated, and con-
solidated; 
(4) contains a search function that allows users 
to easily search content intended for public use; 
(5) is provided through an industry standard 
secure connection; 
(6) is designed around user needs with data- 
driven analysis influencing management and develop-
ment decisions, using qualitative and quantitative 
data to determine user goals, needs, and behaviors, 
and continually test the website, web-based form, 
web-based application, or digital service to ensure 
that user needs are addressed; 
(7) provides users of the new or redesigned 
website, web-based form, web-based application, or 
digital service with the option for a more customized 
digital experience that allows users to complete dig-
ital transactions in an efficient and accurate man-
ner; and 
(8) is fully functional and usable on common 
mobile devices. 
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(b) REQUIREMENTS
FOR
EXISTING
EXECUTIVE 
AGENCY WEBSITES AND DIGITAL SERVICES.—Not later 
than 1 year after the date of enactment of this Act, the 
head of each executive agency that maintains a website 
or digital service that is made available to the public 
shall— 
(1) review each website or digital service; and 
(2) submit to Congress a report that includes— 
(A) a list of the websites and digital serv-
ices maintained by the executive agency that 
are most viewed or utilized by the public or are 
otherwise important for public engagement; 
(B) from among the websites and digital 
services listed under subparagraph (A), a 
prioritization of websites and digital services 
that require modernization to meet the require-
ments under subsection (a); and 
(C) an estimation of the cost and schedule 
of modernizing the websites and digital services 
prioritized under subparagraph (B). 
(c) INTERNAL DIGITAL SERVICES.—The head of each 
executive agency shall ensure, to the greatest extent prac-
ticable, that any Intranet established after the date of en-
actment of this Act conforms to the requirements de-
scribed in subsection (a). 
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(d) PUBLIC REPORTING.—Not later than 1 year after 
the date of enactment of this Act and every year thereafter 
for 4 years, the head of each executive agency shall— 
(1) report annually to the Director on the 
progress of the executive agency in implementing the 
requirements described in this section for the pre-
vious year; and 
(2) include the information described in para-
graph (1) in a publicly available report that is re-
quired under another provision of law. 
(e) COMPLIANCE WITH UNITED STATES WEBSITE 
STANDARDS.—Any website of an executive agency that is 
made available to the public after the date of enactment 
of this Act shall be in compliance with the website stand-
ards of the Technology Transformation Services of the 
General Services Administration. 
SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND 
FORMS. 
(a) NON-DIGITAL SERVICES.—Not later than 180 
days after the date of enactment of this Act, the Director 
shall issue guidance to the head of each executive agency 
that establishes a process for the executive agency to— 
(1) identify public non-digital, paper-based, or 
in-person Government services; and 
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(2) include in the budget request of the execu-
tive agency— 
(A) a list of non-digital services with the 
greatest impact that could be made available to 
the public through an online, mobile-friendly, 
digital service option in a manner that de-
creases cost, increases digital conversion rates, 
and improves customer experience; and 
(B) an estimation of the cost and schedule 
associated with carrying out the modernization 
described in subparagraph (A). 
(b) SERVICES REQUIRED TO BE DIGITAL.—The head 
of each executive agency shall regularly review public-fac-
ing applications and services to ensure that those applica-
tions and services are, to the greatest extent practicable, 
made available to the public in a digital format. 
(c) FORMS REQUIRED TO BE DIGITAL.—Not later 
than 2 years after the enactment of this Act, the head 
of each executive agency shall ensure that any paper based 
form that is related to serving the public is made available 
in a digital format that meets the requirements described 
in section 3(a). 
(d) NON-DIGITIZABLE PROCESSES.—If the head of 
an executive agency cannot make available in a digital for-
mat under this section an in-person Government service, 
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form, or paper-based process, the head of the executive 
agency shall document— 
(1) the title of the in-person Government serv-
ice, form, or paper-based process; 
(2) a description of the in-person Government 
service, form, or paper-based process; 
(3) each unit responsible for the in-person Gov-
ernment service, form, or paper-based process and 
the location of each unit in the organizational hier-
archy of the executive agency; 
(4) any reasons why the in-person Government 
service, form, or paper-based process cannot be 
made available under this section; and 
(5) any potential solutions that could allow the 
in-person Government service, form, or paper-based 
process to be made available under this section, in-
cluding the implementation of existing technologies, 
procedural changes, regulatory changes, and legisla-
tive changes. 
(e) PHYSICAL AVAILABILITY.—Each executive agen-
cy shall maintain an accessible method of completing dig-
ital services through in-person, paper-based, or other 
means, such that individuals without the ability to use dig-
ital services are not deprived of or impeded in access to 
those digital services. 
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SEC. 5. ELECTRONIC SIGNATURES. 
Not later than 180 days after the date of the enact-
ment of this Act, the head of each executive agency shall 
submit to the Director and the appropriate congressional 
committees a plan to accelerate the use of electronic signa-
tures standards established under the Electronic Signa-
tures in Global and National Commerce Act (15 U.S.C. 
7001 et seq.). 
SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DE-
LIVERY. 
The Chief Information Officer of each executive agen-
cy, or a designee, shall— 
(1) coordinate and ensure alignment of the in-
ternal and external customer experience programs 
and strategy of the executive agency; 
(2) coordinate with the management leaders of 
the executive agency, including the head of the exec-
utive agency, the Chief Financial Officer, and any 
program manager, to ensure proper funding to sup-
port the implementation of this Act; 
(3) continually examine the digital service deliv-
ery strategy of the executive agency to the public 
and submit recommendations to the head of the ex-
ecutive agency providing guidance and best practices 
suitable to the mission of the executive agency; 
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the implementation of the requirements of this Act, includ-
ing the development of standards and commonalities. 
(c) FEDERAL SUPPLY SCHEDULE.— 
(1) IN GENERAL.—The General Services Ad-
ministration shall make available under a Federal 
Supply Schedule the systems and services necessary 
to fulfill the requirements of this Act. 
(2) 
REQUIREMENTS.—The 
Federal 
Supply 
Schedule described in paragraph (1) shall, to the ex-
tent practicable, ensure interoperability between ex-
ecutive agencies, compliance with industry stand-
ards, and adherence to best practices for design, ac-
cessibility, and information security. 
Passed the House of Representatives November 29, 
2018. 
Attest: 
KAREN L. HAAS, 
Clerk. 
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