mination and any available alternatives that might 
constitute an effective substitute for the equipment 
or service that is the subject of such complaint. 
‘‘(5) CEASE AND DESIST ORDERS.—If the Com-
mission’s investigation pursuant to paragraph (3) 
determines that a manufacturer of equipment or 
provider of service is engaged in an act prohibited by 
section 255, 716, 718, or 719, or is failing to per-
form any act required by section 255, 716, 718, or 
719, the Commission shall have the authority to 
order such manufacturer or provider to cease from 
violating such section. 
‘‘(6) REPORTING.—(A) Each manufacturer of 
equipment used for advanced communications and 
each provider of advanced communications shall— 
‘‘(i) file a report with the Commission, on 
an annual basis, that describes the steps that 
have been taken by such manufacturer or pro-
vider during the preceding year to implement 
sections 255 and 716, including— 
‘‘(I) information about the manufac-
turer’s or provider’s efforts to consult with 
people with disabilities; 
‘‘(II) descriptions of the accessibility 
features of its products and services; and 
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‘‘(III) information about the compat-
ibility of their products and services with 
peripheral devices or specialized customer 
premise equipment commonly used by peo-
ple with disabilities to achieve access; and 
‘‘(ii) maintain, in the ordinary course of 
business, records of the efforts taken by such 
manufacturer or provider to implement sections 
255 and 716. 
‘‘(B) The report required by subparagraph (A) 
shall be submitted to the Commission through the 
use of a compliance report form, to be established by 
the Commission, that is comparable to the structure 
of the form that is used to monitor and report on 
the progress of the implementation of the Commis-
sion’s hearing aid compatibility requirements estab-
lished in WT Docket No. 01–309. 
‘‘(7) FAILURE
TO
ACT.—If the Commission 
fails to carry out any of its responsibilities to act 
upon a complaint in the manner prescribed in para-
graph (3), the person that filed such complaint may 
bring an action in the nature of mandamus in an 
appropriate Federal district court to compel the 
Commission to carry out any such responsibility. 
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‘‘(8) COMMISSION JURISDICTION.—The limita-
tions of section 255(f) shall apply to any claim that 
alleges a violation of section 255, 716, 718, or 719. 
Nothing in this paragraph affects or limits any ac-
tion for mandamus under paragraph (7) or any ap-
peal pursuant to section 402(b)(10). 
‘‘(9) PRIVATE RESOLUTIONS OF COMPLAINTS.— 
Nothing in the Commission’s rules or this Act shall 
be construed to preclude a person who files a com-
plaint and a manufacturer or provider from resolv-
ing a formal or informal complaint prior to the Com-
mission’s final determination in a complaint pro-
ceeding. In the event of such a resolution, the par-
ties shall jointly request dismissal of the complaint 
and the Commission shall grant such request. 
‘‘(b) REPORTS TO CONGRESS.—Every two years after 
the date of enactment of the Twenty-first Century Com-
munications and Video Accessibility Act of 2009, the Com-
mission shall submit a report to the Committee on Com-
merce, Science, and Transportation of the Senate and the 
Committee on Energy and Commerce of the House of 
Representatives that assesses the level of compliance with 
section 255 or 716 and evaluates the extent to which any 
accessibility barriers still exist with respect to new tech-
nologies. Such report shall include— 
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‘‘(1) the number and nature of complaints re-
ceived pursuant to subsection (a) during the two 
years that are the subject of the report; 
‘‘(2) actions taken to resolve such complaints 
under this section, including cease and desist orders 
issued and forfeiture penalties assessed; 
‘‘(3) the length of time that was taken by the 
Commission to resolve each such complaint; and 
‘‘(4) the number, status, nature, and outcome 
of any actions for mandamus filed pursuant to sub-
section (a)(7) and the number, status, nature, and 
outcome of any appeals filed pursuant to section 
402(b)(10). 
‘‘(c) 
COMPTROLLER
GENERAL
ENFORCEMENT 
STUDY.— 
‘‘(1) IN GENERAL.—The Comptroller General 
shall conduct a study to consider and evaluate— 
‘‘(A) the Commission’s compliance with the 
requirements of the Twenty-first Century Com-
munications and Video Accessibility Act of 
2009, including the Commission’s level of com-
pliance with the deadlines (including deadlines 
for acting on complaints) established in such 
Act; 
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‘‘(B) whether the enforcement actions 
taken by the Commission pursuant to such Act 
have been appropriate and effective in ensuring 
compliance with such requirements; and 
‘‘(C) whether the enforcement provisions 
established in such Act are adequate to ensure 
compliance with such requirements. 
‘‘(2) REPORT.—Not later than 5 years after the 
date of enactment of the Twenty-first Century Com-
munications and Video Accessibility Act of 2009, the 
Comptroller General shall submit a report to the 
Senate Committee on Commerce, Science, and 
Transportation and the House of Representatives 
Committee on Energy and Commerce on the results 
of the study required by paragraph (1), with rec-
ommendations for how the enforcement process and 
measures with respect to such Act may be modified 
or improved. 
‘‘(d) CLEARINGHOUSE.—Within one year after the 
date of enactment of the Twenty-first Century Commu-
nications and Video Accessibility Act of 2009, the Com-
mission shall, in consultation with the Architectural and 
Transportation Barriers Compliance Board, the National 
Telecommunications and Information Administration, 
trade associations, and organizations representing individ-
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