(ii) the number of such issues or com-
plaints the program filed, on behalf of a 
borrower, with a Federal or State entity or 
Federal 
student 
loan 
lender, 
holder, 
servicer, or collector; and 
(iii) data on the outcomes of such 
issues and complaints, including the num-
ber of such issues or complaints that have 
been resolved, and whether a borrower con-
siders an issue or complaint to be resolved 
satisfactorily. 
(2) STATE REPORTS.—Not later than 30 days 
after receipt of an annual report described in para-
graph (1), a State receiving funds under this section 
for one or more community-based nonprofit student 
loan consumer assistance programs shall provide to 
the Secretary of Education a summary of the annual 
reports received from all such programs. 
(3) REPORT BY THE SECRETARY.—Beginning 
18 months after the date of enactment of this sec-
tion, the Secretary of Education shall provide an an-
nual report on the grant program carried out under 
this section to the House Committee on Education 
and Labor and the Senate Committee on Health, 
Education, Labor, and Pensions, the entity in each 
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State that is responsible for regulation of student 
loans, and any other Federal entity with responsibil-
ities related to Federal student loans. Such report 
shall include areas of Federal student loan law, reg-
ulation, and administration that require increased 
enforcement or oversight, as identified by the Sec-
retary using data reported by States in accordance 
with paragraph (2). 
(e) OUTREACH.— 
(1) NATIONAL
WEBSITE.—Not later than 24 
months after the date of enactment of this section, 
the Secretary of Education shall establish, maintain, 
and make readily available to the public through the 
Department of Education’s website a list of the com-
munity-based nonprofit student loan consumer as-
sistance programs receiving funds under this section 
to assist borrowers with locating and contacting 
such a program in their community. 
(2) FEDERAL STUDENT LOAN LIAISONS.—The 
Secretary of Education shall take such steps as may 
be necessary to ensure that each holder, servicer, 
and collector of Federal student loans provides at 
least one individual representative of the holder, 
servicer, or collector, referred to in this paragraph 
as a ‘‘Federal student loan liaison’’, who will— 
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(A) coordinate with community-based non-
profit student loan consumer assistance pro-
grams receiving funds under this section with 
respect to inquiries, issues, and complaints from 
borrowers, including the resolution of such in-
quiries, issues, and complaints; and 
(B) provide community-based nonprofit 
student loan consumer assistance programs re-
ceiving funds under this section with a direct 
method of communication to the individual or 
department of the holder, servicer, or collector 
who is responsible for handling escalated issues 
or complaints. 
(f) DEFINITIONS.—In this section: 
(1) BORROWER.—The term ‘‘borrower’’ means 
a borrower or potential borrower of a Federal stu-
dent loan, including a parent who is a borrower of 
a loan made on behalf of a dependent student. 
(2) FEDERAL
STUDENT
LOAN.—The term 
‘‘Federal student loan’’ means any Federal student 
loan made under title IV of the Higher Education 
Act of 1965 (20 U.S.C. 1070 et seq.) or any other 
Federal law to cover the cost of attendance of a stu-
dent at an institution of higher education (as de-
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fined in section 102 of such Act of 1965 (20 U.S.C. 
1002)). 
(g) FUNDING.— 
(1) INITIAL FUNDING.—There is hereby appro-
priated to the Secretary of Education, out of any 
funds in the Treasury not otherwise appropriated, 
$80,000,000 for the first fiscal year beginning after 
the date of enactment of this section, to remain 
available until expended. 
(2) 
AUTHORIZATION
FOR
SUBSEQUENT 
YEARS.—In addition to amounts appropriated under 
paragraph (1), there are authorized to be appro-
priated to the Secretary of Education, for each fiscal 
year following the fiscal year described in paragraph 
(1), such sums as may be necessary to carry out this 
section. 
Æ 
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