customer service requirements other than consumer 
protection or customer service requirements of gen-
eral applicability. 
‘‘(2) PROCEEDING.—Within 120 days after the 
date of enactment of this section, the Commission 
shall issue a report and order that updates for cable 
operators franchised under this section the national 
consumer protection and customer service rules 
under section 632(b), taking into consideration the 
national nature of a franchise under this section and 
the role of State and local governments in enforcing, 
but not creating, consumer protection and customer 
service standards for cable operators franchised 
under this section. 
‘‘(3) REQUIREMENTS OF NEW RULES.— 
‘‘(A) Such rules shall, in addition to the 
requirements of section 632(b), address, with 
specificity, no less than the following consumer 
protection and customer service issues: 
‘‘(i) Billing, billing disputes, and dis-
continuation of service, including when and 
how any late fees may be assessed (but not 
the amount of such fees). 
‘‘(ii) Loss of service or service quality. 
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‘‘(iii) Changes in channel lineups or 
other cable services and features. 
‘‘(iv) Availability of parental control 
options. 
‘‘(B) Such rules shall require forfeiture 
penalties or customer rebates, or both, as deter-
mined by the Commission, that may be imposed 
for violations of such Commission rules in a 
franchise area, and shall provide for increased 
forfeiture penalties or customer rebates, or 
both, for repeated violations of the standards in 
such rules. 
‘‘(C) The Commission’s rules shall also es-
tablish procedures by which any forfeiture pen-
alty assessed by the Commission under this 
subsection shall be paid by the cable operator 
directly to the franchising authority. 
‘‘(D) The Commission shall report to the 
Congress no less than once a year— 
‘‘(i) on complaints filed, and penalties 
imposed, under this subsection; and 
‘‘(ii) on any new consumer protection 
or customer service issues arising under 
this subsection. 
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‘‘(E) The Commission’s rules established 
under this subsection shall be revised as needed. 
‘‘(4) COMPLAINTS.—Any person may file a 
complaint with respect to a violation of the regula-
tions prescribed under section 632(b) in a franchise 
area by a cable operator franchised under this sec-
tion— 
‘‘(A) with the franchising authority in such 
area; or 
‘‘(B) with the Commission. 
‘‘(5) LOCAL FRANCHISING ORDERS REQUIRING 
COMPLIANCE.—In a proceeding commenced with a 
franchising authority on such a complaint, a fran-
chising authority may issue an order requiring com-
pliance with any of such regulations prescribed by 
the Commission, but a franchising authority may 
not create any new standard or regulation, or ex-
pand upon or modify the Commission’s standards or 
regulations. 
‘‘(6) ACCESS
TO
RECORDS.—In such a pro-
ceeding, the franchising authority may issue an 
order requiring the filing of any contract, agree-
ment, or arrangement between the subscriber and 
the provider, or any other data, documents, or 
records, directly related to the alleged violation. 
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