‘‘(5) WRITTEN DECISION AND RECORD.—Any 
decision by a franchising authority to deny a com-
plete request for a franchise shall be— 
‘‘(A) in writing; 
‘‘(B) supported by substantial evidence 
contained in a written record; and 
‘‘(C) publicly released, and provided to the 
requesting party, on the same day such decision 
is made. 
‘‘(6) WHEN REQUEST CONSIDERED COMPLETE; 
RECEIVED.— 
‘‘(A) WHEN REQUEST CONSIDERED COM-
PLETE.— 
‘‘(i) IN GENERAL.—For the purposes 
of this subsection, a request to a fran-
chising authority shall be considered com-
plete if the requesting party— 
‘‘(I) has taken the first proce-
dural step within the control of the re-
questing party that the franchising 
authority requires as part of the proc-
ess of the franchising authority for re-
viewing requests related to franchises; 
and 
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‘‘(II) has not received a written 
notice from the franchising authority 
within 30 days after the date on 
which the request is received by the 
franchising authority— 
‘‘(aa) stating that all the in-
formation (including any form or 
other document) required by the 
franchising authority to be sub-
mitted for the request to be con-
sidered complete, has not been 
submitted; 
‘‘(bb) identifying the infor-
mation required to be submitted 
that was not submitted; and 
‘‘(cc) that includes a citation 
to a specific provision of a pub-
licly available rule, regulation, or 
standard issued by the fran-
chising authority requiring that 
the information be submitted 
with such a request. 
‘‘(ii) DEFINITION.—In this subpara-
graph, the term ‘the date on which the re-
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quest is received by the franchising author-
ity’ means— 
‘‘(I) in the case of a request sub-
mitted electronically, the date on 
which the request is transmitted; 
‘‘(II) in the case of a request 
submitted in person, the date on 
which the request is delivered to the 
individual or at the location specified 
by franchising authority for in-person 
submission; and 
‘‘(III) in the case of a request 
submitted in any other manner, the 
date determined under regulations 
promulgated by the Commission for 
the manner in which the request is 
submitted. 
‘‘(B) WHEN COMPLETE REQUEST CONSID-
ERED
RECEIVED.—For the purposes of this 
subsection, a complete request shall be consid-
ered received— 
‘‘(i) except as provided in clause (ii), 
on the date on which the requesting party 
submits to the franchising authority all in-
formation (including any form or other 
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document) required by the franchising au-
thority to be submitted for the request to 
be considered complete; or 
‘‘(ii) in the case of a request with re-
spect to which all such information is not 
submitted and that is considered complete 
under subparagraph (A)(i) because the re-
questing party has not received a written 
notice from the franchising authority with-
in the period described in such subpara-
graph, on the day after the last day of 
such period.’’. 
Æ 
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