the United States based on the content of such com-
plaint, and no information contained in a complaint 
that is germane to such complaint may be used as 
evidence in any removal or criminal proceedings 
against the complainant or any individual identified 
in such complaint. 
‘‘(3) Neither the filing of a complaint nor the 
contents of a complaint shall in any way confer im-
munity or otherwise impact any removal or criminal 
proceedings against a complainant or an individual 
identified in such complaint. 
‘‘(4) No personally identifiable information re-
lated to an individual involved in a complaint which 
would result in identification of such individual may 
be published. 
‘‘(5) Complainants shall receive full assistance 
from the Department in filing complaints, including 
language assistance, accommodations for disabilities, 
and accurate and complete responses to their ques-
tions. 
‘‘(g) REQUEST FOR INVESTIGATIONS.—The Ombuds-
man is authorized to request the Inspector General of the 
Department to conduct inspections, investigations, and 
audits related to subsections (d), (e), and (f). 
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‘‘(h) COORDINATION WITH DEPARTMENT COMPO-
NENTS.— 
‘‘(1) IN GENERAL.—The Director of U.S. Citi-
zenship and Immigration Services, the Assistant 
Secretary of Immigration and Customs Enforce-
ment, and the Commissioner of Customs and Border 
Protection shall each establish procedures to provide 
formal responses to recommendations submitted to 
such officials by the Ombudsman within 60 days of 
receiving such recommendations. 
‘‘(2) ACCESS TO INFORMATION.—The Secretary 
shall establish procedures to provide the Ombuds-
man access to all departmental records necessary to 
execute the responsibilities of the Ombudsman under 
subsection (d) or (e) not later than 60 days after a 
request from the Ombudsman for such information. 
‘‘(i) PUBLIC OUTREACH.—The Secretary shall— 
‘‘(1) take all appropriate action to advise the 
public regarding the existence, duties, responsibil-
ities, and grievance processes of the Ombudsman’s 
office; and 
‘‘(2) shall promulgate regulations to ensure— 
‘‘(A) the public’s ability to file grievances 
with the Ombudsman’s office electronically; and 
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‘‘(B) that absent written permission of all 
affected parties, all documents submitted to the 
Ombudsman’s office are used solely by the Om-
budsman’s office to advance the purposes de-
scribed in this section. 
‘‘(j) ANNUAL REPORTING.—Not later than June 30 
of each year beginning in the year after the date of the 
enactment of this subsection, the Ombudsman shall sub-
mit to the appropriate congressional committees a report 
that includes the following: 
‘‘(1) The number and type of complaints re-
ceived in each Border Patrol sector, the demo-
graphics of complainants, the results of investiga-
tions, including violations of standards and any dis-
ciplinary actions taken, and an identification of any 
complaint patterns that could be prevented or re-
duced by policy training or practice changes. 
‘‘(2) An inventory of complaints referred to in 
paragraph (1) for which action has been taken and 
the time between receipt and resolution of each such 
complaint. 
‘‘(3) An inventory of complaints referred to in 
paragraph (1) for which action has not been taken 
after one year, the period during which each com-
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plaint has been open, and the reason for failure to 
resolve each such complaint. 
‘‘(4) Recommendations the Ombudsman has 
made to improve the services and responsiveness of 
U.S. Citizenship and Immigration Services, U.S. Im-
migration and Customs Enforcement, and U.S. Cus-
toms and Border Protection, and any responses re-
ceived from each such component or the Department 
regarding such recommendations 
‘‘(5) Other information as the Ombudsman de-
termines advisable. 
‘‘(k) ESTABLISHMENT OF BORDER COMMUNITIES LI-
AISON OFFICE.— 
‘‘(1) IN GENERAL.—The Ombudsman, in con-
junction with the Office for Civil Rights and Civil 
Liberties of the Department, shall establish a Bor-
der Community Liaison Office (in this subsection re-
ferred to as the ‘Liaison Office’) in each Border Pa-
trol sector on the northern and southern borders. 
‘‘(2) PURPOSES.—Each Liaison Office under 
this subsection shall— 
‘‘(A) foster cooperation between the Border 
Patrol, the Office of Field Operations of the 
Department, and border communities; 
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‘‘(B) consult with border communities on 
the development of policies, directives, and pro-
grams of the Border Patrol and the Office of 
Field Operations; and 
‘‘(C) receive feedback from border commu-
nities on the performance of the Border Patrol 
and the Office of Field Operations. 
‘‘(3) MEMBERSHIP.—Each Liaison Office shall 
be comprised of equal representation from the com-
munity and U.S. Customs and Border Protection, 
including at least: 
‘‘(A) One member of the community in 
which each Border Patrol sector is located who 
has expertise in migration, local public safety, 
civil and human rights, the local community, or 
community relations. 
‘‘(B) One non-uniformed Border Patrol 
agent with significant experience working for 
the Border Patrol. 
‘‘(C) One non-uniformed CBP officer with 
significant experience working for U.S. Customs 
and Border Protection. 
‘‘(l) REPORT ON THE IMPACT OF BORDER ENFORCE-
MENT TECHNOLOGIES
AND OPERATIONS
ON BORDER 
COMMUNITIES.—Not later than 180 days after the date 
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