(B) properly and safely, if necessary, re-
strain an unruly passenger; 
(C) appropriately differentiate between un-
ruly conduct from an adult passenger, a minor 
passenger, and a passenger experiencing mental 
distress and respond accordingly; 
(D) facilitate the reporting of such inci-
dents to appropriate law enforcement agencies; 
(E) communicate expectations of conduct 
to air carrier passengers; and 
(F) communicate the rights of air carrier 
passengers with respect to passenger conduct 
towards passenger air carrier personnel; and 
(6) each passenger air carrier should have the 
procedures, equipment, and training in place to com-
ply with the Federal Aviation Administration’s guid-
ance and requirements described in paragraph (5). 
SEC. 3. GOVERNMENT ACCOUNTABILITY OFFICE REPORT. 
(a) IN GENERAL.—Not later than 90 days after the 
date of enactment of this Act, the Comptroller General 
of the United States shall initiate a study to review cur-
rent passenger air carrier procedures related to unruly 
passengers, including all policies, training, and equipment 
requirements put in place by the Federal Government and 
provide recommendations to address and mitigate the im-
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pacts of such incidents, including significant operational 
disruptions, safety risks, and the need to restrain a disrup-
tive passenger aboard an aircraft. 
(b) CONSIDERATIONS.—In carrying out the study re-
quired under subsection (a), the Comptroller General 
shall, at a minimum— 
(1) review current passenger air carrier proce-
dures and protocols for responding to unruly pas-
senger behavior; 
(2) examine current passenger air carrier per-
sonnel training requirements as put in place by the 
Federal Government and programs related to de-es-
calation techniques for passenger disruptions and 
provide recommendations for improvement; and 
(3) review current passenger air carrier and 
Federal Government procedures for restraining an 
unruly adult passenger, an unruly minor passenger, 
and a passenger experiencing mental distress in a 
situation in which Federal law enforcement is unable 
to intervene. 
(c) REPORT.—Upon completion of the study required 
under subsection (a), the Comptroller General shall sub-
mit to the Committee of Transportation and Infrastruc-
ture of the House of Representatives and Committee on 
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Commerce, Science, and Transportation of the Senate a 
report on the findings and recommendations of the study. 
(d) BEST PRACTICES.—Not later than 1 year after 
the completion of the study required under subsection (a), 
the Administrator of the Federal Aviation Administration 
shall— 
(1) develop, in consultation with passenger air 
carriers and labor unions representing passenger air 
carrier personnel, best practices to address and miti-
gate the impacts of unruly passenger incidents; and 
(2) take the findings and recommendations of 
the report submitted under subsection (c) into con-
sideration when developing such best practices. 
(e) CONSULTATION.—In developing best practices 
under subsection (d), the Administrator shall consult with 
the heads of such other Federal agencies as the Adminis-
trator determines appropriate. 
(f) PASSENGER AIR CARRIER DEFINED.—In this 
Act, the term ‘‘passenger air carrier’’ means an air carrier 
that provides scheduled passenger air transportation. 
Æ 
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