I 
114TH CONGRESS 
2D SESSION 
H. R. 6497 
To require screening transparency and accountability of the TSA, and for 
other purposes. 
IN THE HOUSE OF REPRESENTATIVES 
DECEMBER 8, 2016 
Mr. CARTER of Georgia introduced the following bill; which was referred to 
the Committee on Homeland Security 
A BILL 
To require screening transparency and accountability of the 
TSA, and for other purposes. 
Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
SECTION 1. SHORT TITLE. 
This Act may be cited as the ‘‘TSA Screening Trans-
parency and Accountability Act’’. 
SEC. 2. ACCURACY IN THE FEDERAL COST ESTIMATE AND 
COST ESTIMATING PRACTICES. 
(a) IN GENERAL.—The Administrator of the Trans-
portation Security Administration (TSA) shall, consistent 
with GAO’s November 2015 report on the Screening Part-
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nership Program (GAO–16–19), update the TSA’s cost 
estimating methodology for Federal cost estimates and 
cost comparisons to conform to leading cost estimating 
best practices by, at a minimum— 
(1) incorporating a cost estimate that reflects 
the total cost to the Federal Government, including 
all costs incurred by Federal agencies other than 
TSA; 
(2) ensuring all cost estimates used by TSA are 
adjusted for inflation, as appropriate, over the dura-
tion of the contract; 
(3) updating all cost estimates when cir-
cumstances at a Screening Partnership Program air-
port result in a significant change to a contract’s 
value, including— 
(A) the opening or closing of an airport 
terminal; 
(B) the change or alteration of airline serv-
ice; 
(C) the introduction of new technologies; 
or 
(D) changes in policies and procedures; 
(4) including a sensitivity analysis that identi-
fies which variables have the greatest effect on cost 
estimates; and 
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(5) reflecting the inherent uncertainty associ-
ated with the cost estimate and identifying the ele-
ments of the cost estimate that present the most 
risk. 
(b) PUBLIC AVAILABILITY.—Not later than 30 days 
after the Administrator of the TSA completes the update 
required under subsection (a), the Administrator shall 
make such update available to the public. 
SEC. 3. CUSTOMER SERVICE TRACKING AND ACCOUNT-
ABILITY. 
(a) IN GENERAL.—Not more than 180 days after the 
date of the enactment of this Act, the Administrator of 
the TSA shall develop a streamlined method and standard 
protocol for documenting and tracking customer com-
plaints for both Federal and SPP airport checkpoints. 
(b) CONSISTENCY.—The Administrator of the TSA 
shall ensure consistent use across airports of methods to 
inform passengers about TSA’s complaint and complaint 
resolution process. 
(c) PROCESS.—The Administrator of the TSA shall 
establish a process for analyzing information on complaint 
trends from all screening complaint mechanisms, including 
a comparison between Federal screener complaints and 
private screener complaints. 
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(d) DATA ANALYSIS.—The Administrator of the TSA 
shall utilize data analysis to better inform the traveling 
public about the nature and extent of screening com-
plaints. 
SEC. 4. INFORMATION SHARING WITH AIRPORT DIREC-
TORS. 
The Administrator of the TSA shall make available 
to airport directors, managers, and other individuals in 
similar airport leadership or executive positions (or se-
lected designees) who have been cleared under section 
1520 of title 49, Code of Federal Regulations, an assess-
ment of each airport’s performance compared to the mean 
average performance of all airports in the equivalent air-
port category for screening performance data, as well as 
a briefing on the results of performance data reports, in-
cluding— 
(1) the TSA’s Monthly Measures of Effective-
ness Report (MOE), including an assessment of each 
airport’s performance compared to the mean average 
performance of all airports in the equivalent airport 
category; 
(2) the OSO Executive Scorecard; and 
(3) other performance data, including— 
(A) passenger throughput; 
(B) wait times; and 
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(C) employee attrition, absenteeism, injury 
rates, and any other human capital measures 
collected by TSA. 
SEC. 5. REPORT TO CONGRESS. 
The Administrator of the TSA shall provide to Con-
gress on an annual basis information related to the imple-
mentation of sections 2, 3 and 4. 
Æ 
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