IV 
116TH CONGRESS 
2D SESSION 
H. RES. 968 
Recognizing the essential role of public safety telecommunicators in emergency 
response and the important work performed by public safety telecommu-
nicators to protect the public and police, fire, and emergency medical 
officials during emergencies, such as the Coronavirus Disease 2019 
(COVID–19) pandemic. 
IN THE HOUSE OF REPRESENTATIVES 
MAY 14, 2020 
Ms. ESHOO (for herself and Mr. SHIMKUS) submitted the following resolution; 
which was referred to the Committee on Energy and Commerce 
RESOLUTION 
Recognizing the essential role of public safety telecommunica-
tors in emergency response and the important work per-
formed by public safety telecommunicators to protect 
the public and police, fire, and emergency medical offi-
cials during emergencies, such as the Coronavirus Dis-
ease 2019 (COVID–19) pandemic. 
Whereas public safety telecommunicators play a critical role 
in emergency response; 
Whereas the work performed by public safety telecommunica-
tors goes far beyond merely relaying information between 
the public and first responders; 
Whereas, when responding to reports of missing, abducted, 
and sexually exploited children, the information obtained 
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•HRES 968 IH 
and actions taken by public safety telecommunicators 
form the foundation for an effective response; 
Whereas the first contact that a hostage taker or a suicidal 
person makes when that person calls 9–1–1 is with a 
public safety telecommunicator, whose negotiation skills 
can prevent the situation from getting worse; 
Whereas, during active shooter incidents, public safety tele-
communicators coach callers through first aid and give 
advice to prevent further harm, all while collecting vital 
information to provide situational awareness for respond-
ing officers; 
Whereas the work of public safety telecommunicators comes 
with an extreme emotional and physical impact that is 
compounded by long hours and the around-the-clock na-
ture of the job; 
Whereas public safety telecommunicators should be recog-
nized by all levels of government for the lifesaving and 
protective nature of the work that public safety tele-
communicators perform; and 
Whereas major emergencies, such as the Coronavirus Disease 
2019 (COVID–19) pandemic, highlight the dedication of 
public safety telecommunicators and the important work 
performed by public safety telecommunicators to protect 
the public and police, fire, and emergency medical offi-
cials: Now, therefore, be it 
Resolved, That the Senate— 
(1) honors and recognizes the important and 
lifesaving contributions of public safety telecommu-
nicators and other public safety communications 
professionals across the United States; and 
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•HRES 968 IH 
(2) encourages the people of the United States 
to remember the value of the work performed by 
public safety telecommunicators and other public 
safety communications professionals. 
Æ 
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