I 
112TH CONGRESS 
1ST SESSION H. R. 3596 
To require a publicly available a list of all employers that relocate a call 
center overseas and to make such companies ineligible for Federal grants 
or guaranteed loans and to require disclosure of the physical location 
of business agents engaging in customer service communications. 
IN THE HOUSE OF REPRESENTATIVES 
DECEMBER 7, 2011 
Mr. BISHOP of New York (for himself, Mr. MCKINLEY, Mr. MICHAUD, and 
Mr. GENE GREEN of Texas) introduced the following bill; which was re-
ferred to the Committee on Energy and Commerce, and in addition to 
the Committees on Oversight and Government Reform, Armed Services, 
and Education and the Workforce, for a period to be subsequently deter-
mined by the Speaker, in each case for consideration of such provisions 
as fall within the jurisdiction of the committee concerned 
A BILL 
To require a publicly available a list of all employers that 
relocate a call center overseas and to make such compa-
nies ineligible for Federal grants or guaranteed loans 
and to require disclosure of the physical location of busi-
ness agents engaging in customer service communica-
tions. 
Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
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SECTION 1. SHORT TITLE. 
This Act may be cited as the ‘‘The United States Call 
Center Worker and Consumer Protection Act’’. 
SEC. 2. DEFINITIONS. 
As used in this Act— 
(1) the term ‘‘agency’’ means a Federal or 
State executive agency and a military department; 
(2) the term ‘‘business entity’’ means any orga-
nization, corporation, trust, partnership, sole propri-
etorship, unincorporated association, or venture es-
tablished to make a profit, in whole or in part, by 
purposefully availing itself of the privilege of con-
ducting commerce in the United States; 
(3) the term ‘‘call center’’ means a facility or 
other operation whereby employees receive incoming 
telephone calls, emails, or other electronic commu-
nication for the purpose of providing customer as-
sistance or other service; 
(4) the term ‘‘consumer’’ means any individual 
within the territorial jurisdiction of the United 
States who purchases, transacts, or contracts for the 
purchase or transaction of any goods, merchandise, 
or services, not for resale in the ordinary course of 
the individual’s trade or business, but for the indi-
vidual’s use or that of a member of the individual’s 
household; 
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(5) the term ‘‘customer service communication’’ 
means any telecommunication or wire communica-
tion between a consumer and a business entity in 
furtherance of commerce; 
(6) the term ‘‘employer’’ means any business 
enterprise that employs in a call center— 
(A) 50 or more employees, excluding part- 
time employees; or 
(B) 50 or more employees who in the ag-
gregate work at least 1,500 hours per week (ex-
clusive of hours of overtime); 
(7) the term ‘‘part-time employee’’ means an 
employee who is employed for an average of fewer 
than 20 hours per week or who has been employed 
for fewer than 6 of the 12 months preceding the 
date on which notice is required; 
(8) the terms ‘‘relocating’’ and ‘‘relocation’’ 
refer to the closure of a call center, or the cessation 
of operations of a call center, or 1 or more facilities 
or operating units within a call center comprising at 
least 30 percent of the call center’s, or operating 
unit’s, total volume when measured against the pre-
vious 12-month average call volume of operations or 
substantially similar operations to a location outside 
of the United States; 
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(9) the term ‘‘Secretary’’ means the Secretary 
of Labor; 
(10) the term ‘‘telecommunication’’ means the 
transmission, between or among points specified by 
the communicator, of information of the communica-
tor’s choosing, without change in the form or con-
tent of the information as sent and received; and 
(11) the term ‘‘wire communication’’ or ‘‘com-
munication by wire’’ means the transmission of writ-
ing, signs, signals, pictures, and sounds of all kinds 
by aid of wire, cable, or other like connection be-
tween the points of origin and reception of such 
transmission, including all instrumentalities, facili-
ties, apparatus, and services (among other things, 
the receipt, forwarding, and delivery of communica-
tions) incidental to such transmission. 
SEC. 3. LIST OF CALL CENTERS RELOCATING OVERSEAS 
AND INELIGIBILITY FOR GRANTS OR GUAR-
ANTEED LOANS. 
(a) LIST.— 
(1) NOTICE REQUIREMENT.— 
(A) IN
GENERAL.—Not fewer than 120 
days before relocating a call center to a location 
outside of the United States, an employer shall 
notify the Secretary of such relocation. 
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