172 
processing complaints, and reporting find-
ings. 
(v) NOTIFICATION.— 
(I) COMMENCEMENT
OF
INVES-
TIGATION.—If the Ombudsperson de-
cides to commence an investigation 
based on a complaint received, not 
later than 45 days after the date on 
which the investigation commences, 
the Ombudsperson shall so notify the 
complainant. 
(II) DECISION
NOT
TO
INVES-
TIGATE OR TO DISCONTINUE INVES-
TIGATION.—If the Ombudsperson de-
cides not to investigate a complaint or 
to discontinue an investigation com-
menced under this subparagraph, not 
later than 45 days after the date on 
which such an action is taken, the 
Ombudsperson shall notify the com-
plainant and provide a reason for 
such action. 
(III) PROGRESS AND RESULTS.— 
The Ombudsperson shall provide a 
complainant with updates on the 
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progress of an investigation and shall 
notify the complainant of the results 
of the investigation. 
(vi) CONFIDENTIALITY.— 
(I) IN
GENERAL.—All informa-
tion obtained by the Ombudsperson 
from a complaint shall be confidential 
under applicable Federal and State 
confidentiality 
law, 
regardless 
of 
whether the Ombudsperson— 
(aa) investigates the com-
plaint; 
(bb) refers the complaint to 
any other entity for investigation; 
or 
(cc) determines that the 
complaint is not a proper subject 
for an investigation. 
(II) DISCLOSURE.—Disclosure of 
any such information may only occur 
as necessary to carry out the mission 
of the Office and as permitted by law. 
(E) REPORTING MECHANISMS.— 
(i) IN GENERAL.—The Ombudsperson 
shall establish and maintain— 
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(I) a public toll-free telephone 
number to receive complaints and re-
ports of matters for investigation; and 
(II) a public email address to re-
ceive complaints, such reports, and re-
quests for review of placement and 
sponsorship decisions. 
(ii) AVAILABILITY.— 
(I) 
IN
GENERAL.—The 
Ombudsperson shall ensure that such 
telephone number and email ad-
dress— 
(aa) are made available, and 
a telephone is accessible, to all 
children in immigration custody; 
and 
(bb) are made available to 
prospective sponsors, sponsors, 
Flores 
settlement 
agreement 
class counsel, and legal services 
providers and child advocates 
who serve such noncitizen chil-
dren. 
(II) 
SPONSORSHIP
APPLICA-
TIONS.—The Director shall provide 
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such telephone number and email ad-
dress to the prospective sponsor of 
each unaccompanied noncitizen child. 
(iii) LANGUAGE ACCESS.— 
(I) IN
GENERAL.—Such tele-
phone number and email address shall 
be posted in public areas of each facil-
ity or placement in which 1 or more 
children in immigration custody are 
held in multiple languages, including 
English, 
Spanish, 
French, 
Hindi, 
Bengali, Punjabi, Swahili, Mandarin 
Chinese, Russian, Standard Arabic, 
Portuguese, Haitian Creole, K’iche’, 
Q’eqchi’, Kaqchikel, Mam, Q’anjob’al, 
and Ixil. 
(II) ADDITIONAL LANGUAGES.— 
The Ombudsperson may require such 
contact information be made available 
and posted in any additional language 
the 
Ombudsperson 
considers 
nec-
essary based on the demographics of 
arriving noncitizen children. 
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(F) HEARINGS.—The Ombudsperson may 
hold public hearings as the Ombudsperson con-
siders necessary. 
(G) INDIVIDUAL
CASE
ASSISTANCE
AND 
REVIEW.— 
(i) IN GENERAL.—The Ombudsperson 
may offer individual case assistance for 
noncitizen children in immigration custody. 
(ii) 
COMMUNICATION
WITH
OTH-
ERS.—In providing such individual case as-
sistance, the Ombudsperson may speak 
with a noncitizen child’s prospective spon-
sor, family members, child advocate, legal 
counsel, case manager, case coordinator, 
and Office of Refugee Resettlement Fed-
eral field specialist staffing the noncitizen 
child’s case, as applicable. 
(H) STAKEHOLDER MEETINGS.— 
(i) 
COMMUNITY
STAKEHOLDERS.— 
Not less frequently than quarterly, the 
Ombudsperson 
shall 
invite 
community 
stakeholders, including attorneys who rep-
resent noncitizen children in immigration 
custody, to participate in a meeting. 
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(ii) DATA
TRACKING
PERSONNEL.— 
Not less frequently than quarterly, the 
Ombudsperson shall invite personnel of the 
Department of Homeland Security and the 
Department of Health and Human Serv-
ices who manage the data tracking systems 
described in section 602 to participate in a 
meeting for the purpose of informing the 
Ombudsperson with respect to the efficacy 
and responsiveness of the system with em-
pirical data, analysis, and data needs. 
(iii) 
ADDITIONAL
MEETINGS.—The 
Ombudsperson may convene additional 
meetings 
at 
any 
time, 
as 
the 
Ombudsperson considers necessary. 
(I) REPORTING.— 
(i) ANNUAL PUBLIC REPORT.— 
(I) IN GENERAL.—Not less fre-
quently 
than 
annually, 
the 
Ombudsperson shall issue a public re-
port on the implementation of and 
compliance with this Act and the 
amendments made by this Act, by the 
Secretary and the Secretary of Home-
land Security. 
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(BB) as to whether the 
Director should renew or 
cancel contracts with par-
ticular Office of Refugee Re-
settlement grantees. 
(ff) A description of the pri-
orities for the subsequent fiscal 
year. 
(ii) REPORT
ON
TRAINING
MATE-
RIALS.—The Ombudsperson shall issue a 
public report on the training materials de-
veloped by the Director under section 
203(c)(4) that includes a description of 
any concerns the Ombudsperson has with 
respect to the materials. 
(iii) 
ADDITIONAL
REPORTS.—The 
Ombudsperson may issue additional re-
ports at any time, including data analyses 
and findings, as the Ombudsperson con-
siders necessary. 
(J) INFORMATION GATHERING.— 
(i) IN GENERAL.—The Ombudsperson 
may submit to the Director, the Director 
of U.S. Immigration and Customs Enforce-
ment, and the juvenile coordinators of U.S. 
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Customs and Border Protection requests 
for information with respect to the imple-
mentation of this Act. 
(ii) RESPONSE REQUIRED.—Not later 
than 30 days after the date on which a ju-
venile coordinator receives a request for in-
formation under clause (i), the juvenile co-
ordinator shall submit a detailed response 
to the Ombudsperson, the Director, the Di-
rector of U.S. Immigration and Customs 
Enforcement, and the Commissioner of 
U.S. Customs and Border Protection. 
(iii) COOPERATION
REQUIRED.—The 
Secretary and the Secretary of Homeland 
Security shall— 
(I) cooperate with any request 
for information by the Ombudsperson; 
and 
(II) report to the Ombudsperson 
any policy or instruction issued to em-
ployees regarding the implementation 
of this Act. 
(K) SUBPOENA AUTHORITY.— 
(i) IN GENERAL.—The Ombudsperson 
may— 
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(I) issue a subpoena to require 
the production of all information, re-
ports, and other documentary evidence 
necessary to carry out the duties of 
the Ombudsperson; and 
(II) compel by subpoena, at a 
specified time and place— 
(aa) the appearance and 
sworn testimony of an individual 
who the Ombudsperson reason-
ably believes may be able to pro-
vide information relating to a 
matter under investigation; and 
(bb) the production by an 
individual of a record of an ob-
ject that the Ombudsperson rea-
sonably believes may relate to a 
matter under investigation. 
(ii) EFFECT
OF
FAILURE
TO
COM-
PLY.—In the case of an individual who 
fails to comply with a subpoena issued 
under 
this 
subparagraph, 
the 
Ombudsperson may commence a civil ac-
tion in an appropriate court. 
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(L) 
ADDITIONAL
DUTIES.—The 
Ombudsperson shall— 
(i) develop notices of rights, as de-
scribed in sections 105(c)(5) and 202; 
(ii) review training materials, as de-
scribed in section 203(c)(4); 
(iii) conduct reviews of decisions in 
placement review hearings, as described in 
section 226(b)(6); 
(iv) conduct reviews of decisions in 
sponsorship hearings, as described in sec-
tion 232(b)(3)(H); 
(v) regularly review data collected 
under section 602; and 
(vi) track and monitor processing 
times and length of custody for noncitizen 
children in immigration custody. 
(d) ACCESS.— 
(1) FACILITIES.— 
(A) IN GENERAL.—The Secretary and the 
Secretary of Homeland Security shall ensure 
unobstructed access by the Ombudsperson to 
any facility at which a noncitizen child is de-
tained. 
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(B) INFORMATION COLLECTION FOR SITE 
VISITS.—For each site visit conducted by the 
Ombudsperson, facility staff shall provide a list 
of the unaccompanied 
noncitizen 
children 
housed in the facility, including their names, 
alien registration numbers, dates of birth, dates 
of apprehension, and the dates of facility place-
ment— 
(i) in the case of an announced site 
visit, not less than 48 hours before the ar-
rival of the Ombudsperson; and 
(ii) in the case of an unannounced site 
visit, on the arrival of the Ombudsperson. 
(C) 
PRIVATE
AND
CONFIDENTIAL 
SPACE.—A facility shall provide a private and 
confidential space in which the Ombudsperson 
may interview unaccompanied noncitizen chil-
dren and staff. 
(D) 
DELEGATION.—The 
Ombudsperson 
may designate 1 or more individuals from out-
side the Ombudperson’s office to conduct site 
visits and interview detained children. 
(2) 
INFORMATION.—On 
request 
by 
the 
Ombudsperson, the Secretary shall ensure, not later 
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185 
than 48 hours after receipt of the request, unob-
structed access by the Ombudsperson to— 
(A) the case files, records, reports, audits, 
documents, papers, recommendations, or any 
other pertinent information relating to the care 
and custody of a noncitizen child; and 
(B) the written policies and procedures of 
all childcare facilities. 
(3) DEFINITION OF UNOBSTRUCTED ACCESS.— 
In this subsection, the term ‘‘unobstructed access’’ 
means— 
(A) with respect to a facility, the ability— 
(i) to enter the facility at any time, 
including unannounced, to observe and in-
spect all areas of the facility; 
(ii) to communicate privately and 
without restriction with any child, care-
giver, facility staff, or volunteer; and 
(iii) to obtain, review, and reproduce 
any— 
(I) record of a child, staff mem-
ber, or caregiver; 
(II) administrative record, policy, 
or document of any facility; 
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