H. R. 302—154 
title 14, Code of Federal Regulations, or limit any penalty under 
section 46504 of title 49, United States Code. 
(e) INVOLUNTARY DENIED BOARDING COMPENSATION.—Not later 
than 60 days after the date of enactment of this Act, the Secretary 
of Transportation shall issue a final rule to revise part 250 of 
title 14, Code of Federal Regulations, to clarify that— 
(1) there is not a maximum level of compensation an air 
carrier or foreign air carrier may pay to a passenger who 
is involuntarily denied boarding as the result of an oversold 
flight; 
(2) the compensation levels set forth in that part are the 
minimum levels of compensation an air carrier or foreign air 
carrier must pay to a passenger who is involuntarily denied 
boarding as the result of an oversold flight; and 
(3) an air carrier or foreign air carrier must proactively 
offer to pay compensation to a passenger who is voluntarily 
or involuntarily denied boarding on an oversold flight, rather 
than waiting until the passenger requests the compensation. 
(f) GAO REPORT ON OVERSALES.— 
(1) IN GENERAL.—The Comptroller General of the United 
States shall review airline policies and practices related to 
oversales of flights. 
(2) CONSIDERATIONS.—In conducting the review under para-
graph (1), the Comptroller General shall examine— 
(A) the impact on passengers as a result of an oversale, 
including increasing or decreasing the costs of passenger 
air transportation; 
(B) economic and operational factors which result in 
oversales; 
(C) whether, and if so how, the incidence of oversales 
varies depending on markets; 
(D) potential consequences on the limiting of oversales; 
and 
(E) best practices on how oversale policies can be 
communicated to passengers at airline check-in desks and 
airport gates. 
(3) REPORT.—Not later than 1 year after the date of enact-
ment of this Act, the Comptroller General shall submit to 
the appropriate committees of Congress a report on the review 
under paragraph (2). 
(g) GATE NOTICE
OF POLICIES.—The Secretary may provide 
guidance on how these policies should be communicated at covered 
air carrier check-in desks and airport gates. 
SEC. 426. REPORT ON AVAILABILITY OF LAVATORIES ON COMMERCIAL 
AIRCRAFT. 
Not later than 180 days after the date of enactment of this 
Act, the Comptroller General of the United States shall submit 
to the appropriate committees of Congress a report assessing— 
(1) the availability of functional lavatories on commercial 
aircraft; 
(2) the extent to which flights take off without functional 
lavatories; 
(3) the ability of passengers with disabilities to access 
lavatories on commercial aircraft;
H. R. 302—155 
(4) the extent of complaints to the Department of Transpor-
tation and air carriers related to lavatories and efforts they 
have taken to address complaints; and 
(5) the extent to which air carriers are reducing the size 
and number of lavatories to add more seats and whether this 
creates passenger lavatory access issues. 
SEC. 427. CONSUMER PROTECTION REQUIREMENTS RELATING TO 
LARGE TICKET AGENTS. 
(a) IN GENERAL.—Not later than 180 days after the date of 
enactment of this Act, the Secretary of Transportation shall issue 
a final rule to require large ticket agents to adopt minimum cus-
tomer service standards. 
(b) PURPOSE.—The purpose of the final rule shall be to ensure 
that, to the extent feasible, there is a consistent level of consumer 
protection regardless of where consumers purchase air fares and 
related air transportation services. 
(c) STANDARDS.—In issuing the final rule, the Secretary shall 
consider, to the extent feasible, establishing standards consistent 
with all customer service and disclosure requirements applicable 
to covered air carriers under this title and associated regulations. 
(d) DEFINITIONS.—In this section, the following definitions 
apply: 
(1) TICKET AGENT.— 
(A) IN
GENERAL.—Subject to subparagraph (B), the 
term ‘‘ticket agent’’ has the meaning given that term in 
section 40102(a) of title 49, United States Code. 
(B) INCLUSION.—The term ‘‘ticket agent’’ includes a 
person who acts as an intermediary involved in the sale 
of air transportation directly or indirectly to consumers, 
including by operating an electronic airline information 
system, if the person— 
(i) holds the person out as a source of information 
about, or reservations for, the air transportation 
industry; and 
(ii) receives compensation in any way related to 
the sale of air transportation. 
(2) LARGE TICKET AGENT.—The term ‘‘large ticket agent’’ 
means a ticket agent with annual revenues of $100,000,000 
or more. 
(e) ENFORCEMENT.—No large ticket agent may be found in 
noncompliance of any standard or requirement adopted in the final 
rule required by this section if— 
(1) the large ticket agent is unable to meet the new 
standard or requirement due to the lack of information or 
data from the covered air carrier and the information is 
required for the large ticket agent to comply with such standard 
or requirement; or 
(2) the sale of air transportation is made by a large ticket 
agent pursuant to a specific corporate or government fare 
management contract. 
SEC. 428. WIDESPREAD DISRUPTIONS. 
(a) IN GENERAL.—Chapter 423 of title 49, United States Code, 
is amended by adding at the end the following:
H. R. 302—156 
‘‘§ 42304. Widespread disruptions 
‘‘(a) GENERAL REQUIREMENTS.—In the event of a widespread 
disruption, a covered air carrier shall immediately publish, via 
a prominent link on the air carrier’s public internet website, a 
clear statement indicating whether, with respect to a passenger 
of the air carrier whose travel is interrupted as a result of the 
widespread disruption, the air carrier will— 
‘‘(1) provide for hotel accommodations; 
‘‘(2) arrange for ground transportation; 
‘‘(3) provide meal vouchers; 
‘‘(4) arrange for air transportation on another air carrier 
or foreign air carrier to the passenger’s destination; and 
‘‘(5) provide for sleeping facilities inside the airport ter-
minal. 
‘‘(b) DEFINITIONS.—In this section, the following definitions 
apply: 
‘‘(1) WIDESPREAD
DISRUPTION.—The term ‘widespread 
disruption’ means, with respect to a covered air carrier, the 
interruption of all or the overwhelming majority of the air 
carrier’s systemwide flight operations, including flight delays 
and cancellations, as the result of the failure of 1 or more 
computer systems or computer networks of the air carrier. 
‘‘(2) COVERED AIR CARRIER.—The term ‘covered air carrier’ 
means an air carrier that provides scheduled passenger air 
transportation by operating an aircraft that as originally 
designed has a passenger capacity of 30 or more seats. 
‘‘(c) SAVINGS PROVISION.—Nothing in this section may be con-
strued to modify, abridge, or repeal any obligation of an air carrier 
under section 42301.’’. 
(b) CONFORMING AMENDMENT.—The analysis for chapter 423 
of title 49, United States Code, is amended by adding at the end 
the following: 
‘‘42304. Widespread disruptions.’’. 
SEC. 429. PASSENGER RIGHTS. 
(a) GUIDELINES.—Not later than 90 days after the date of 
enactment of this Act, the Secretary of Transportation shall require 
each covered air carrier to submit a summarized 1-page document 
that describes the rights of passengers in air transportation, 
including guidelines for the following: 
(1) Compensation (regarding rebooking options, refunds, 
meals, and lodging) for flight delays of various lengths. 
(2) Compensation (regarding rebooking options, refunds, 
meals, and lodging) for flight diversions. 
(3) Compensation (regarding rebooking options, refunds, 
meals, and lodging) for flight cancellations. 
(4) Compensation for mishandled baggage, including 
delayed, damaged, pilfered, or lost baggage. 
(5) Voluntary relinquishment of a ticketed seat due to 
overbooking or priority of other passengers. 
(6) Involuntary denial of boarding and forced removal for 
whatever reason, including for safety and security reasons. 
(b) FILING OF SUMMARIZED GUIDELINES.—Not later than 90 
days after each air carrier submits its guidelines to the Secretary 
under subsection (a), the air carrier shall make available such 
1-page document in a prominent location on its website.
H. R. 302—157 
Subtitle B—Aviation Consumers With 
Disabilities 
SEC. 431. AVIATION CONSUMERS WITH DISABILITIES STUDY. 
(a) STUDY.—Not later than 1 year after the date of enactment 
of this Act, the Comptroller General of the United States shall 
conduct a study that includes— 
(1) a review of airport accessibility best practices for 
individuals with disabilities, including best practices that 
improve infrastructure facilities and communications methods, 
including those related to wayfinding, amenities, and passenger 
care; 
(2) a review of air carrier and airport training policies 
related to section 41705 of title 49, United States Code; 
(3) a review of air carrier training policies related to prop-
erly assisting passengers with disabilities; and 
(4) a review of accessibility best practices that exceed those 
recommended under Public Law 90–480 (popularly known as 
the Architectural Barriers Act of 1968; 42 U.S.C. 4151 et seq.), 
the Rehabilitation Act of 1973 (29 U.S.C. 701 et seq.), the 
Air Carrier Access Act of 1986 (Public Law 99–435; 100 Stat. 
1080 et seq.), and the Americans with Disabilities Act of 1990 
(42 U.S.C. 12101 et seq.). 
(b) REPORT.—Not later than 1 year after the date the Comp-
troller General initiates the study under subsection (a), the Comp-
troller General shall submit to the Secretary of Transportation 
and the appropriate committees of Congress a report on the study, 
including findings and recommendations. 
SEC. 432. STUDY ON IN-CABIN WHEELCHAIR RESTRAINT SYSTEMS. 
(a) STUDY.—Not later than 2 years after the date of enactment 
of this Act, the Architectural and Transportation Barriers Compli-
ance Board, in consultation with the Secretary of Transportation, 
aircraft manufacturers, air carriers, and disability advocates, shall 
conduct a study to determine— 
(1) the feasibility of in-cabin wheelchair restraint systems; 
and 
(2) if feasible, the ways in which individuals with signifi-
cant disabilities using wheelchairs, including power wheel-
chairs, can be accommodated with in-cabin wheelchair restraint 
systems. 
(b) REPORT.—Not later than 1 year after the initiation of the 
study under subsection (a), the Architectural and Transportation 
Barriers Compliance Board shall submit to the appropriate commit-
tees of Congress a report on the findings of the study. 
SEC. 433. IMPROVING WHEELCHAIR ASSISTANCE FOR INDIVIDUALS 
WITH DISABILITIES. 
Following the receipt of the report required under section 2107 
of the FAA Extension, Safety, and Security Act of 2016 (Public 
Law 114–190; 130 Stat. 622), the Secretary of Transportation shall 
develop, 
if 
appropriate, 
specific 
recommendations 
regarding 
improvements to wheelchair assistance provided by air carriers 
and recommendations on how training programs by air carriers 
can address consumer complaints regarding wheelchair assistance.