981 
or providing onboard food and beverage 
services, prior to Amtrak implementing 
changes to onboard food and beverage serv-
ices; 
(ii) improving onboard food and bev-
erage services; and 
(iii) improving solicitation, reception, 
and consideration of passenger feedback re-
garding onboard food and beverage services. 
(B) CONSIDERATIONS.—In developing the 
recommendations under subparagraph (A), the 
Working Group shall consider— 
(i) the healthfulness of onboard food 
and beverages offered, including the ability 
of passengers to address dietary restrictions; 
(ii) the preparation and delivery of on-
board food and beverages; 
(iii) the differing needs of passengers 
traveling on long-distance routes, State-sup-
ported routes, and the Northeast Corridor; 
(iv) the reinstatement of the dining car 
service on long-distance routes; 
(v) Amtrak passenger survey data 
about the food and beverages offered on Am-
trak trains; and 
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(vi) any other issue the Working Group 
determines appropriate. 
(4) REPORTS.— 
(A) INITIAL
REPORT.—Not later than 1 
year after the date on which the Working Group 
is established, the Working Group shall submit to 
the Board of Directors of Amtrak, the Committee 
on Transportation and Infrastructure of the 
House of Representatives, and the Committee on 
Commerce, Science, and Transportation of the 
Senate a report containing the recommendations 
developed under paragraph (3). 
(B) SUBSEQUENT REPORT.—Not later than 
30 days after the date on which the Working 
Group submits the report required under sub-
paragraph (A), Amtrak shall submit to the Com-
mittee on Transportation and Infrastructure of 
the House of Representatives and the Committee 
on Commerce, Science, and Transportation of 
the Senate a report on whether Amtrak agrees 
with the recommendations of the Working Group 
and describing any plans to implement such rec-
ommendations. 
(5) PROHIBITION ON FOOD AND BEVERAGE SERV-
ICE CHANGES.—During the period beginning on the 
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date of enactment of this Act and ending 30 days 
after the date on which Amtrak submits the report re-
quired under paragraph (4)(B), Amtrak may not 
make large-scale, structural changes to existing on-
board food and beverage services, except that Amtrak 
shall reverse any changes to onboard food and bev-
erage service made in response to the COVID–19 pan-
demic as Amtrak service is restored. 
(6) TERMINATION.—The Working Group shall 
terminate on the date on which Amtrak submits the 
report required under paragraph (4)(B), except that 
Amtrak may extend such date by up to 1 year if Am-
trak determines that the Working Group is beneficial 
to Amtrak in making decisions related to onboard 
food and beverage services. If Amtrak extends such 
date, Amtrak shall include notification of the exten-
sion in the report required under paragraph (4)(B). 
(7) NONAPPLICABILITY
OF
FEDERAL
ADVISORY 
COMMITTEE ACT.—The Federal Advisory Committee 
Act (5 U.S.C. App) does not apply to the Working 
Group established under this section. 
(8) LONG-DISTANCE
ROUTE; NORTHEAST
COR-
RIDOR; AND STATE-SUPPORTED ROUTE DEFINED.—In 
this subsection, the terms ‘‘long-distance route’’, 
‘‘Northeast Corridor’’, and ‘‘State-supported route’’ 
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have the meaning given those terms in section 24102 
of title 49, United States Code. 
SEC. 9212. CLARIFICATION ON AMTRAK CONTRACTING OUT. 
Section 121 of the Amtrak Reform and Accountability 
Act of 1997 (49 U.S.C. 24312 note; 111 Stat. 2574) is 
amended by striking subsection (d) and inserting the fol-
lowing: 
‘‘(d) FURLOUGHED WORK.—Amtrak may not contract 
out work within the scope of work performed by an em-
ployee in a bargaining unit covered by a collective bar-
gaining agreement entered into between Amtrak and an or-
ganization representing Amtrak employees during the pe-
riod of time such employee has been laid off and has not 
been recalled to perform such work. 
‘‘(e) AGREEMENT PROHIBITIONS
ON CONTRACTING 
OUT.—This section does not— 
‘‘(1) supersede a prohibition or limitation on 
contracting out work covered by a collective bar-
gaining agreement entered into between Amtrak and 
an organization representing Amtrak employees; or 
‘‘(2) prohibit Amtrak and an organization rep-
resenting Amtrak employees from entering into a col-
lective bargaining agreement that allows for con-
tracting out the work of a furloughed employee that 
would otherwise be prohibited under subsection (d).’’. 
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SEC. 9213. AMTRAK STAFFING. 
Section 24312 of title 49, United States Code, is 
amended by adding at the end the following: 
‘‘(c) CALL CENTER STAFFING.— 
‘‘(1) OUTSOURCING.—Amtrak may not renew or 
enter into a contract to outsource call center customer 
service work on behalf of Amtrak, including through 
a business process outsourcing group. 
‘‘(2) TRAINING.—Amtrak shall make available 
appropriate training programs to any Amtrak call 
center employee carrying out customer service activi-
ties using telephone or internet platforms. 
‘‘(d) STATION AGENT STAFFING.— 
‘‘(1) IN GENERAL.—Beginning on the date that 
is 1 year after the date of enactment of the TRAIN 
Act, Amtrak shall ensure that at least 1 Amtrak ticket 
agent is employed at each station building where at 
least 1 Amtrak ticket agent was employed on or after 
October 1, 2017. 
‘‘(2) LOCATIONS.—Notwithstanding section (1), 
beginning on the date that is 1 year after the date of 
enactment of the TRAIN Act, Amtrak shall ensure 
that at least 1 Amtrak ticket agent is employed at 
each station building— 
‘‘(A) that Amtrak owns, or operates service 
through, as part of a passenger service route; and 
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‘‘(B) for which the number of passengers 
boarding or deboarding an Amtrak long-distance 
train in the previous fiscal year exceeds the aver-
age of at least 40 passengers per day over all 
days in which the station was serviced by Am-
trak, regardless of the number of Amtrak vehicles 
servicing the station per day. For fiscal year 
2021, ridership from fiscal year 2019 shall be 
used to determine qualifying stations. 
‘‘(3) EXCEPTION.—This subsection does not 
apply to any station building in which a commuter 
rail ticket agent has the authority to sell Amtrak tick-
ets. 
‘‘(4) AMTRAK TICKET AGENT.—For purposes of 
this section, the term ‘Amtrak ticket agent’ means an 
Amtrak employee with authority to sell Amtrak tick-
ets onsite and assist in the checking of Amtrak pas-
senger baggage.’’. 
SEC. 9214. SPECIAL TRANSPORTATION. 
Section 24307(a) of title 49, United States Code, is 
amended— 
(1) in the matter preceding paragraph (1) by 
striking ‘‘for the following:’’ and inserting ‘‘of at least 
a 10 percent discount on full-price coach class rail 
fares for, at a minimum—’’; 
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(2) in paragraph (1) by striking the period at 
the end and inserting a semicolon; and 
(3) by striking paragraph (2) and inserting the 
following: 
‘‘(2) individuals of 12 years of age or younger; 
‘‘(3) individuals with a disability, as such term 
is defined in section 3 of the Americans with Disabil-
ities Act of 1990 (42 U.S.C. 12102); 
‘‘(4) members of the Armed Forces on active duty 
(as those terms are defined in section 101 of title 10) 
and their spouses and dependents with valid identi-
fication; 
‘‘(5) veterans (as that term is defined in section 
101 of title 38) with valid identification; and 
‘‘(6) individuals attending federally-accredited 
postsecondary education institutions with valid stu-
dent identification cards.’’. 
SEC. 9215. DISASTER AND EMERGENCY RELIEF PROGRAM. 
(a) IN GENERAL.—Chapter 243 of title 49, United 
States Code, is further amended by adding at the end the 
following: 
‘‘§ 24324. Disaster and emergency relief program 
‘‘(a) IN GENERAL.—The Secretary of Transportation 
may make grants to Amtrak for— 
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‘‘(1) capital projects to repair, reconstruct, or re-
place equipment, infrastructure, stations, and other 
facilities that the Secretary determines are in danger 
of suffering serious damage, or have suffered serious 
damage, as a result of an emergency event; 
‘‘(2) offset revenue lost as a result of such an 
event; and 
‘‘(3) support continued operations following 
emergency events. 
‘‘(b) COORDINATION OF EMERGENCY FUNDS.—Funds 
made available to carry out this section shall be in addition 
to any other funds available and shall not affect the ability 
of Amtrak to use any other funds otherwise authorized by 
law. 
‘‘(c) GRANT CONDITIONS.—Grants made under this 
subsection (a) shall be subject to section 22905(c)(2)(A) and 
other such terms and conditions as the Secretary determines 
necessary. 
‘‘(d) DEFINITION OF EMERGENCY EVENT.—In this sec-
tion, the term ‘emergency event’ has the meaning given such 
term in section 20103.’’. 
(b) CLERICAL AMENDMENT.—The analysis for chapter 
243 of title 49, United States Code, is further amended by 
adding at the end the following: 
‘‘24324. Disaster and emergency relief program.’’. 
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989 
SEC. 9216. RECREATIONAL TRAIL ACCESS. 
Section 24315 of title 49, United States Code, is 
amended by adding at the end the following: 
‘‘(i) RECREATIONAL TRAIL ACCESS.—At least 30 days 
before implementing a new policy, structure, or operation 
that impedes recreational trail access, Amtrak shall work 
with potentially affected communities, making a good-faith 
effort to address local concerns about such recreational trail 
access. Not later than February 15 of each year, Amtrak 
shall submit to the Committee on Transportation and In-
frastructure of the House of Representatives and the Com-
mittee on Environment and Public Works of the Senate a 
report on any such engagement in the preceding calendar 
year, and any changes to policies, structures, or operations 
affecting recreational trail access that were considered or 
made as a result. Such report shall include Amtrak’s plans 
to mitigate the impact to such recreational trail access.’’. 
SEC. 9217. INVESTIGATION OF SUBSTANDARD PERFORM-
ANCE. 
Section 24308(f) of title 49, United States Code, is 
amended— 
(1) in paragraph (1)— 
(A) by striking ‘‘If the on-time’’ and insert-
ing ‘‘If either the on-time’’; 
(B) by inserting ‘‘, measured at each station 
on its route based upon the arrival times plus 15 
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minutes shown in schedules Amtrak and the host 
railroad have agreed to or have been determined 
by the Surface Transportation Board pursuant 
to section 213 of the Passenger Rail Investment 
and Improvement Act of 2008 as of or subse-
quent to the date of enactment of the TRAIN 
Act,’’ after ‘‘intercity passenger train’’; and 
(C) by striking ‘‘or the service quality of’’ 
and inserting ‘‘or the on-time performance of’’; 
(2) in paragraph (2) by striking ‘‘minimum 
standards investigated under paragraph (1)’’ and in-
serting ‘‘either performance standard under para-
graph (1)’’; and 
(3) in paragraph (4) by striking ‘‘or failures to 
achieve minimum standards’’ and inserting ‘‘or fail-
ure to achieve either performance standard under 
paragraph (1)’’. 
SEC. 
9218. 
AMTRAK 
CYBERSECURITY 
ENHANCEMENT 
GRANT PROGRAM. 
(a) IN GENERAL.—Chapter 243 of title 49, United 
States Code, is further amended by adding at the end the 
following: 
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991 
‘‘§ 24324. Amtrak cybersecurity enhancement grant 
program 
‘‘(a) IN GENERAL.—The Secretary of Transportation 
shall make grants to Amtrak for improvements in informa-
tion technology systems, including cyber resiliency improve-
ments for Amtrak information technology assets. 
‘‘(b) APPLICATION OF BEST PRACTICES.—Any cyber 
resiliency improvements carried out with a grant under this 
section shall be consistent with the principles contained in 
the special publication numbered 800–160 issued by the Na-
tional Institute of Standards and Technology Special and 
any other applicable security controls published by the In-
stitute. 
‘‘(c) COORDINATION
OF CYBERSECURITY FUNDS.— 
Funds made available to carry out this section shall be in 
addition to any other Federal funds and shall not affect 
the ability of Amtrak to use any other funds otherwise au-
thorized by law for purposes of enhancing the cybersecurity 
architecture of Amtrak. 
‘‘(d) GRANT CONDITIONS.—Grants made under this 
section shall be subject to such terms and conditions as the 
Secretary determines necessary.’’ 
(b) CLERICAL AMENDMENT.—The analysis for chapter 
243 of title 49, United States Code, is further amended by 
adding at the end the following: 
‘‘24324. Amtrak cybersecurity enhancement grant program.’’ 
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SEC. 9219. AMTRAK AND PRIVATE CARS. 
(a) SENSE OF CONGRESS.—It is the sense of Congress 
that private cars and charter trains can— 
(1) improve Amtrak’s financial performance, 
particularly on the long-distance routes; 
(2) have promotional value for Amtrak that re-
sults in future travel on Amtrak trains by passengers 
made aware of Amtrak as a result; 
(3) support private-sector jobs, including for me-
chanical work and on-board services; and 
(4) provide good-will benefits to Amtrak. 
(b) POLICY REVIEW.—Amtrak shall review the policy 
changes since January 1, 2018, that have caused significant 
changes to the relationship between Amtrak and private car 
owners and charter train services and evaluate opportuni-
ties to strengthen these services, including by reinstating 
some access points and restoring flexibility to charter-train 
policies. For charter trains, private cars, and package ex-
press carried on regular Amtrak trains, consistent with 
sound business practice, Amtrak should recover direct costs 
plus a reasonable profit margin. 
SEC. 9220. AMTRAK OFFICE OF COMMUNITY OUTREACH. 
(a) IN GENERAL.—Chapter 243 of title 49, United 
States Code, is further amended by adding at the end the 
following new section: 
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‘‘§ 24325. Amtrak Office of Community Outreach 
‘‘(a) IN GENERAL.—Not later than 180 days after the 
date of enactment of the TRAIN Act, Amtrak shall establish 
an Office of Community Outreach to engage with commu-
nities impacted by Amtrak operations. 
‘‘(b) RESPONSIBILITIES.—The Office of Community 
Outreach shall be responsible for— 
‘‘(1) outreach and engagement with— 
‘‘(A) local officials before capital improve-
ment project plans are finalized; and 
‘‘(B) local stakeholders and relevant organi-
zations on projects of community significance; 
‘‘(2) clear explanation and publication of how 
community members can communicate with Amtrak; 
‘‘(3) the use of virtual public involvement, social 
media, and other web-based tools to encourage public 
participation and solicit public feedback; and 
‘‘(4) making publicly available on the website of 
Amtrak, planning documents for proposed and imple-
mented capital improvement projects. 
‘‘(c) REPORT TO CONGRESS.—Not later than 1 year 
after the establishment of the Office of Community Out-
reach, and annually thereafter, Amtrak shall submit to the 
Committee on Transportation and Infrastructure in the 
House of Representatives and the Committee on Commerce, 
Science, and Transportation of the Senate a report that— 
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‘‘(1) describes the community outreach efforts un-
dertaken by the Amtrak Office of Community Out-
reach for the previous year; and 
‘‘(2) identifies changes Amtrak made to capital 
improvement project plans after engagement with af-
fected communities.’’. 
(b) CLERICAL AMENDMENT.—The analysis for chapter 
243 of title 49, United States Code, is further amended by 
adding at the end the following: 
‘‘24325. Amtrak Office of Community Outreach.’’. 
TITLE III—INTERCITY 
PASSENGER RAIL POLICY 
SEC. 9301. NORTHEAST CORRIDOR COMMISSION. 
Section 24905 of title 49, United States Code, is 
amended— 
(1) in subsection (a)(1)— 
(A) in subparagraph (A) by striking ‘‘mem-
bers’’ and inserting ‘‘4 members’’; 
(B) in subparagraph (B) by striking ‘‘mem-
bers’’ and inserting ‘‘5 members’’; and 
(C) in subparagraph (D) by striking ‘‘and 
commuter railroad carriers using the Northeast 
Corridor selected by the Secretary’’ and inserting 
‘‘railroad carriers and commuter authorities 
using the Northeast Corridor, as determined by 
the Commission’’; 
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(2) by striking paragraph (2) of subsection (a) 
and inserting the following: 
‘‘(2) At least 2 of the members described in para-
graph (1)(B) shall be career appointees, as such term 
is defined in section 3132(a) of title 5.’’; 
(3) in subsection (b)(3)(B)— 
(A) in clause (i) by inserting ‘‘, including 
ridership trends,’’ before ‘‘along the Northeast 
Corridor’’; 
(B) in clause (ii) by striking ‘‘capital in-
vestment plan described in section 24904.’’ and 
inserting ‘‘first year of the capital investment 
plan described in section 24904; and’’; and 
(C) by adding at the end the following: 
‘‘(iii) progress in assessing and elimi-
nating the state-of-good-repair backlog.’’; 
(4) in subsection (c)— 
(A) by striking ‘‘(1) DEVELOPMENT’’ and 
all that follows through ‘‘standardized policy’’ 
and inserting the following: 
‘‘(1) POLICY.—The Commission shall— 
‘‘(A) maintain and update, as appropriate, 
the ‘Northeast Corridor Commuter and Intercity 
Rail Cost Allocation Policy’ approved on Sep-
tember 17, 2015,’’; 
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(B) in paragraph (1)— 
(i) in subparagraph (B) by striking ‘‘a 
proposed timetable for implementing’’ and 
inserting ‘‘timetables for implementing and 
maintaining’’; 
(ii) in subparagraph (C) by striking 
‘‘the policy and the timetable’’ and insert-
ing ‘‘updates to the policy and the time-
tables’’; and 
(iii) by striking subparagraph (D) and 
inserting the following: 
‘‘(D) support the efforts of the members of 
the Commission to implement the policy in ac-
cordance with such timetables; and’’; 
(C) in paragraph (2)— 
(i) by striking the first sentence and 
inserting ‘‘In accordance with the timetable 
developed in paragraph (1), Amtrak and 
commuter authorities on the Northeast Cor-
ridor shall implement the policy developed 
under paragraph (1) in agreements for 
usage of facilities or services.’’; 
(ii) by striking ‘‘fail to implement such 
new agreements’’ and inserting ‘‘fail to im-
plement the policy’’; and 
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(iii) by striking ‘‘paragraph (1)(A), as 
applicable’’ and inserting ‘‘paragraph (1)’’; 
and 
(D) in paragraph (4) by striking ‘‘public 
authorities providing commuter rail passenger 
transportation’’ and inserting ‘‘commuter au-
thorities’’; 
(5) by striking subsection (d); 
(6) by redesignating subsection (e) as subsection 
(d); and 
(7) in paragraph (1)(D) of subsection (d) (as re-
designated by paragraph (6)) by striking ‘‘commuter 
rail agencies’’ and inserting ‘‘commuter authorities’’. 
SEC. 9302. NORTHEAST CORRIDOR PLANNING. 
(a) IN GENERAL.—Section 24904 of title 49, United 
States Code, is amended— 
(1) by redesignating subsection (e) as subsection 
(f); 
(2) by striking subsection (c); 
(3) by redesignating subsections (a) and (b) as 
subsections (b) and (c), respectively; 
(4) by inserting before subsection (b), as so redes-
ignated, the following: 
‘‘(a) STRATEGIC DEVELOPMENT PLAN.— 
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