and facilitates the submission of sufficiently precise 
and adequately substantiated complaints. 
(2) To ensure that the internal complaint-han-
dling system is available in each language in which 
the covered platform operates. 
(3) To handle complaints submitted through 
the internal complaint-handling system in a timely, 
diligent, and objective manner. 
(4) To inform a complainant without undue 
delay of the decision the provider has taken regard-
ing the complaint and the reasoning for the decision. 
(5) To ensure that a decision regarding a com-
plaint is not taken solely on the basis of automated 
means, subject to exceptions specified by the Com-
mission for circumstances such as frivolous com-
plaints submitted by automated means, repetitive 
complaints, or coordinated abuse of the complaint- 
handling system. 
(d) EXCEPTIONS.—In issuing regulations under sub-
section (a), the Commission shall consider exceptions to 
when a provider of a covered platform is required to re-
spond to a complaint submitted through the internal com-
plaint-handling system, such as if providing a response 
would risk imminent harm to any person or impede law 
enforcement activities. 
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(e) VARIATION BASED
ON SIZE
AND SCOPE.—In 
issuing regulations under subsection (a), the Commission 
shall vary the requirements based on the size and scope 
of a covered platform, including by having different re-
quirements for different services such as social media serv-
ices, online marketplaces, augmented reality and virtual 
reality services, and digital advertising placement services. 
SEC. 6. TRANSPARENCY REGARDING CONTENT MODERA-
TION AND RELATED MATTERS. 
(a) COMMUNITY STANDARDS.— 
(1) IN GENERAL.—Not later than 1 year after 
the date of the enactment of this Act, the Commis-
sion shall issue regulations under section 553 of title 
5, United States Code, that require a provider of a 
hosting service to include in the community stand-
ards of the provider the following information: 
(A) Information on any restrictions that 
the provider imposes with respect to informa-
tion provided by users of the service, including 
information on any policies, procedures, meas-
ures, or tools used for the purpose of content 
moderation, including algorithmic decision mak-
ing and human review. 
(B) Historical versions of the community 
standards and change logs. 
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(C) Anything else determined to be nec-
essary by the Commission. 
(2) FORMAT.—The information required by 
paragraph (1) shall be provided in clear and unam-
biguous language and shall be publicly available in 
an electronic format in which pieces of information 
are identified using an interactive data standard, 
such as eXtensible Markup Language (XML), that 
is a standardized list of electronic tags that mark 
the information required by paragraph (1) within 
the community standards of a provider of a hosting 
service. 
(b) TRANSPARENCY REPORTS.— 
(1) IN GENERAL.—Not later than 1 year after 
the date of the enactment of this Act, the Commis-
sion shall issue regulations under section 553 of title 
5, United States Code, that require a provider of a 
hosting service to issue publicly available trans-
parency reports relating to content moderation by 
the provider with respect to the service. 
(2) INFORMATION TO BE INCLUDED.—The reg-
ulations issued under paragraph (1) shall require the 
transparency reports to include information (both 
quantitative and qualitative) on the following, as ap-
plicable: 
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(A) A description of the content modera-
tion practices of the provider, including statis-
tics regarding the amount and type of content 
moderation actions taken that affect the avail-
ability, visibility, and accessibility of informa-
tion provided by users and the ability of users 
to provide information, categorized by the type 
of action and reason for taking the action. 
(B) Statistics regarding the method of de-
tection of information with respect to which a 
content moderation enforcement action was 
taken, such as employees or contractors of the 
provider, artificial intelligence software, trusted 
organizations, users, or shared databases. 
(C) Statistics regarding the number of le-
gally enforceable government requirements, 
non-legally enforceable government referrals 
(specifying the portion that came from internet 
referral units alleging violations of the commu-
nity standards of the providers), and requests 
from other entities or private third parties, to— 
(i) provide content or personal infor-
mation of users; or 
(ii) restrict access to or block content. 
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