(A) The detention facility shall provide to 
each detainee a copy of its rules governing tele-
phone access and shall post those rules, to-
gether with an explanation of how to make 
calls, within sight of each telephone available to 
detainees. These rules shall be translated into 
Spanish and two additional languages spoken 
by a substantial part of the detainee population 
of the detention facility. If a detention facility 
has determined that more than 5 percent of its 
population is a certain ethnicity, the document 
should be translated into that ethnicity’s appro-
priate language. The detention facility shall also 
provide oral interpretation and written trans-
lation assistance to detainees in reading any 
relevant materials required to request telephone 
access, including oral interpretation assistance 
for those who are not literate in English, Span-
ish, and other languages spoken by the detainee 
population of the facility. 
(B) The rates charged for telephone calls 
shall be reasonable and equitable and shall not 
significantly impair detainees’ access to tele-
phones. 
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(C) The detention facility shall not restrict 
the number of calls detainees may place to their 
legal representatives or consular officials, or to 
any others for the purpose of obtaining legal 
representation, or limit the duration of those 
calls by rule or automatic cut-off, unless nec-
essary for security reasons. The detention facil-
ity shall have a reasonable number of working 
phones available to detainees, and at a min-
imum one phone per each 25 users. 
(D) The detention facility shall ensure the 
privacy of telephone conversations between de-
tainees and legal representatives or consular of-
ficials, and calls made for the purpose of ob-
taining legal representation. Means to ensure 
privacy may include the use of privacy panels, 
the placement of phones in housing pods, and 
other appropriate measures. 
(E) Detainees’ telephone calls to a court, 
legal representative, or consular official, or for 
the purpose of obtaining legal representation, 
shall not be monitored or recorded without a 
court order and without prior notification to the 
detainee. 
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(F) The detention facility shall take and 
deliver telephone messages to detainees as 
promptly as possible, but no less often than 
twice a day. Detainees shall be permitted to 
make confidential telephone calls promptly 
within 8 hours of receipt of messages left by a 
court, legal representative, prospective legal 
representative, or consular official as soon as 
reasonably possible after the delivery of the 
message. 
(2) QUALITY OF MEDICAL CARE.—Detention fa-
cilities shall afford a continuum of prompt, high 
quality medical care, including care to address med-
ical needs that existed prior to detention, at no cost 
to detainees. Such medical care shall address all de-
tainee health needs and shall include chronic care, 
dental care, eye care, mental health care, individual 
and group counseling, medical dietary needs, and 
other medically necessary specialized care in accord-
ance with the following: 
(A) All detention facilities shall maintain 
current accreditation by the National Commis-
sion on Correctional Health Care and the Joint 
Commission on the Accreditation of Health 
Care Organizations. Detention facilities that are 
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