(C) Any additional information that the 
Secretary may require for purposes of this sec-
tion. 
(f) SUBGRANTS.—
(1) AUTHORITY.—In carrying out a program to 
make 2–1–1 telephone service available throughout a 
State at no charge to the caller, the lead entity of 
the State may make subgrants to such persons or 
entities as the lead entity considers appropriate for 
purposes of the program, including subgrants to pro-
vide funds—
(A) for the provision of 2–1–1 telephone 
service; 
(B) for the operation and maintenance of 
2–1–1 call centers; and 
(C) for such other purposes as the 2–1–1 
Collaborative considers appropriate for purposes 
of the program, including planning, public 
awareness, training, accreditation, and evalua-
tion. 
(2) CONSIDERATIONS.—In awarding a subgrant 
under this subsection, a lead entity shall consider—
(A) the ability of the person or entity seek-
ing the subgrant to carry out activities or pro-
vide services consistent with the program;
(B) the extent to which the award of the 
subgrant will facilitate equitable geographic dis-
tribution of subgrants under this section to en-
sure that rural communities have access to 2–
1–1 telephone service; and 
(C) the extent to which the recipient of the 
subgrant will establish and maintain cooperative 
relationships with specialized information and 
referral centers, crisis centers, 9–1–1 call cen-
ters, and 3–1–1 call centers, if applicable. 
(g) USE OF GRANT AND SUBGRANT AMOUNTS.—
(1) IN GENERAL.—Amounts awarded as grants 
or subgrants under this section shall be used solely 
to make available 2–1–1 telephone service for com-
munity information and referral on human services, 
including telephone connections between families and 
individuals seeking such services and the providers 
of such services. 
(2) PARTICULAR MATTERS.—In making 2–1–1 
telephone service available, the recipient of a grant 
or subgrant shall, to the maximum extent prac-
ticable—
(A) abide by the Key Standards for 2–1–
1 Centers as specified in the Standards for Pro-
fessional Information and Referral Require-
ments for Alliance of Information Referral Sys-
tems (AIRS) Accreditation and Operating 2–1–
1 Systems; and 
(B) collaborate with human service organi-
zations, whether public or private, to provide an 
exhaustive database of services with which to 
provide information or referral to individuals 
utilizing 2–1–1 telephone service. 
(3) USE OF FUNDS.—Amounts of a subgrant 
under subsection (e) may be used by grantees for 
Statewide and regional planning, start-up costs (in-
cluding costs of software and hardware upgrades 
and telecommunications costs), training, accredita-
tion, public awareness, evaluation of activities, and 
the provision of 2–1–1 telephone service. 
(h) REQUIREMENTS ON USE OF GRANT AMOUNTS.—
Of the amount awarded as a grant under this section—
(1) not less than 2 percent shall be used for 
evaluation of persons or entities for eligibility for 
subgrants under subsection (e); 
(2) not less than 2 percent shall be used for 
technical assistance for persons or entities awarded 
subgrants under that subsection; and
(3) not more than 6 percent shall be used for 
the management and administration of subgrants 
awarded under that subsection. 
(i) REPORTS.—The lead entity of each State awarded 
a grant under this section for a fiscal year shall submit 
to the Secretary, not later than 60 days after the end of 
such fiscal year, a report on the program funded by the 
grant. Each report shall—
(1) describe the program funding by the grant; 
and 
(2) assess the effectiveness of the program in 
making available throughout such State 2–1–1 tele-
phone service for information and referral on human 
services in accordance with the provisions of this 
section. 
(j) DEFINITIONS.—In this section: 
(1) HUMAN
SERVICES.—The term ‘‘human 
services’’ means services as follows: 
(A) Services that assist individuals in be-
coming more self-sufficient, in preventing de-
pendency, and in strengthening family relation-
ships. 
(B) Services that support personal and so-
cial development.
(C) Services that help ensure the health 
and well-being of individuals, families, and com-
munities. 
(2) INFORMATION AND REFERRAL CENTER.—
The term ‘‘information and referral center’’ means 
a center that—
(A) maintains a database of providers of 
human services in a State or locality; 
(B) assists individuals, families, and com-
munities in identifying, understanding, and ac-
cessing the providers of human services and the 
human services offered by the providers of such 
services; and 
(C) tracks types of calls referred and re-
ceived to document the demands for services. 
(3) STATE.—The term ‘‘State’’ means the sev-
eral States, the District of Columbia, the Common-
wealth of Puerto Rico, the Virgin Islands, Guam, 
American Samoa, and the Commonwealth of the 
Northern Mariana Islands. 
SEC. 4. AUTHORIZATION OF APPROPRIATIONS. 
(a) IN GENERAL.—There are authorized to be appro-
priated to carry out this Act amounts as follows: 
(1) For fiscal year 2004, $200,000,000.
(2) For each of fiscal years 2005 through 2009, 
such sums as may be necessary. 
(b) AVAILABILITY.—Amounts appropriated pursuant 
to the authorization of appropriations in subsection (a) 
shall remain available until expended.
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