289 
(1) in the matter preceding paragraph (1) by 
striking ‘‘on the’’ and inserting ‘‘in a prominent 
place on the homepage of the primary’’; 
(2) in paragraph (2) by striking ‘‘and’’ at the 
end; 
(3) in paragraph (3) by striking the period at 
the end and inserting ‘‘; and’’; and 
(4) by adding at the end the following: 
‘‘(4) the air carrier’s customer service plan.’’. 
SEC. 508. CONSUMER COMPLAINTS HOTLINE. 
Section 42302 of title 49, United States Code, is 
amended by adding at the end the following: 
‘‘(d) USE OF NEW TECHNOLOGIES.—The Secretary 
shall periodically evaluate the benefits of using mobile 
phone applications or other widely used technologies to pro-
vide new means for air passengers to communicate com-
plaints in addition to the telephone number established 
under subsection (a) and shall provide such new means as 
the Secretary determines appropriate.’’. 
SEC. 509. WIDESPREAD DISRUPTIONS. 
(a) IN GENERAL.—Chapter 423 of title 49, United 
States Code, is amended by adding at the end the following: 
‘‘§ 42304. Widespread disruptions 
‘‘(a) GENERAL REQUIREMENTS.—In the event of a 
widespread disruption, a covered air carrier shall imme-
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diately publish, via a prominent link on the air carrier’s 
public internet website, a clear statement indicating wheth-
er, with respect to a passenger of the air carrier whose trav-
el is interrupted as a result of the widespread disruption, 
the air carrier will— 
‘‘(1) provide for hotel accommodations; 
‘‘(2) arrange for ground transportation; 
‘‘(3) provide meal vouchers; 
‘‘(4) arrange for air transportation on another 
air carrier or foreign air carrier to the passenger’s 
destination; and 
‘‘(5) provide for sleeping facilities inside the air-
port terminal. 
‘‘(b) DEFINITIONS.—In this section, the following defi-
nitions apply: 
‘‘(1) 
WIDESPREAD
DISRUPTION.—The 
term 
‘widespread disruption’ means, with respect to a cov-
ered air carrier, the interruption of all or the over-
whelming majority of the air carrier’s systemwide 
flight operations, including flight delays and cancella-
tions, as the result of the failure of 1 or more com-
puter systems or computer networks of the air carrier. 
‘‘(2) COVERED AIR CARRIER.—The term ‘covered 
air carrier’ means an air carrier that provides sched-
uled passenger air transportation by operating an 
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aircraft that as originally designed has a passenger 
capacity of 30 or more seats. 
‘‘(c) SAVINGS PROVISION.—Nothing in this section 
may be construed to modify, abridge, or repeal any obliga-
tion of an air carrier under section 42301.’’. 
(b) CONFORMING
AMENDMENT.—The analysis for 
chapter 423 of title 49, United States Code, is amended by 
adding at the end the following: 
‘‘42304. Widespread disruptions.’’. 
SEC. 510. INVOLUNTARILY DENIED BOARDING COMPENSA-
TION. 
Not later than 60 days after the date of enactment of 
this Act, the Secretary of Transportation shall issue a final 
rule to revise part 250 of title 14, Code of Federal Regula-
tions, to clarify that— 
(1) there is not a maximum level of compensa-
tion an air carrier or foreign air carrier may pay to 
a passenger who is involuntarily denied boarding as 
the result of an oversold flight; 
(2) the compensation levels set forth in that part 
are the minimum levels of compensation an air car-
rier or foreign air carrier must pay to a passenger 
who is involuntarily denied boarding as the result of 
an oversold flight; and 
(3) an air carrier or foreign air carrier must 
proactively offer to pay compensation to a passenger 
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who is voluntarily or involuntarily denied boarding 
on an oversold flight, rather than waiting until the 
passenger requests the compensation. 
SEC. 511. CONSUMER INFORMATION ON ACTUAL FLIGHT 
TIMES. 
(a) STUDY.—The Secretary of Transportation shall 
conduct a study on the feasibility and advisability of modi-
fying regulations contained in section 234.11 of title 14, 
Code of Federal Regulations, to ensure that— 
(1) a reporting carrier (including its contrac-
tors), during the course of a reservation or ticketing 
discussion or other inquiry, discloses to a consumer 
upon reasonable request the projected period between 
the actual wheels-off and wheels-on times for a report-
able flight; and 
(2) a reporting carrier displays, on the public 
internet website of the carrier, information on the ac-
tual wheels-off and wheels-on times during the most 
recent calendar month for a reportable flight. 
(b) DEFINITIONS.—In this section, the terms ‘‘report-
ing carrier’’ and ‘‘reportable flight’’ have the meanings 
given those terms in section 234.2 of title 14, Code of Fed-
eral Regulations (as in effect on the date of enactment of 
this Act). 
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(c) REPORT.—Not later than 1 year after the date of 
enactment of this Act, the Secretary shall submit to the 
Committee on Transportation and Infrastructure of the 
House of Representatives and the Committee on Commerce, 
Science, and Transportation of the Senate a report on the 
results of the study. 
SEC. 512. ADVISORY COMMITTEE FOR TRANSPARENCY IN 
AIR AMBULANCE INDUSTRY. 
(a) IN GENERAL.—Not later than 90 days after the 
date of enactment of this Act, the Secretary of Transpor-
tation shall establish an advisory committee to make rec-
ommendations for a rulemaking— 
(1) to require air ambulance operators to clearly 
disclose charges for air transportation services sepa-
rately from charges for non-air transportation serv-
ices within any invoice or bill; and 
(2) to provide other consumer protections for cus-
tomers of air ambulance operators. 
(b) COMPOSITION OF THE ADVISORY COMMITTEE.— 
The advisory committee shall be composed of the following 
members: 
(1) The Secretary of Transportation. 
(2) 1 representative, to be appointed by the Sec-
retary, of each of the following: 
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