‘‘(B) 13 additional members appointed by 
the Administrator or the designee of the Ad-
ministrator, of whom— 
‘‘(i) 1 shall be a member of the Na-
tional Association of Insurance Commis-
sioners; 
‘‘(ii) 1 shall be a member of the Inde-
pendent Insurance Agents and Brokers of 
America; 
‘‘(iii) 1 shall be a member of the Na-
tional Association of Professional Insur-
ance Agents; 
‘‘(iv) 1 shall be a member of United 
Policyholders; 
‘‘(v) 1 shall be a representative of the 
Emergency Management Institute of the 
Federal Emergency Management Agency; 
‘‘(vi) 1 shall be a representative of the 
Office of the Flood Insurance Advocate of 
the 
Federal 
Emergency 
Management 
Agency; 
‘‘(vii) 1 shall be a representative of a 
national flood insurance program direct 
servicer; 
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‘‘(viii) 1 shall be a representative of a 
recognized professional association or orga-
nization representing homebuilders or land 
developers; 
‘‘(ix) 1 shall be a representative of a 
recognized professional association or orga-
nization representing the real estate indus-
try; 
‘‘(x) 2 shall be representatives of 
Write Your Own companies that are in 
good standing with the Administrator; and 
‘‘(xi) 2 shall be at-large members. 
‘‘(2) QUALIFICATIONS.— 
‘‘(A) IN GENERAL.—Each member of the 
Council shall have experience with— 
‘‘(i) contacting policyholders under the 
national flood insurance program, includ-
ing with respect to applying for flood in-
surance and processing a claim for damage 
to or loss of property that is covered by 
flood insurance; and 
‘‘(ii) riverine and coastal flood insur-
ance policies. 
‘‘(B) 
CONSIDERATIONS.—The 
Adminis-
trator shall, to the maximum extent practicable, 
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ensure that the membership of the Council has 
a balance of governmental and private mem-
bers, and includes geographic diversity. 
‘‘(C) CONFLICTS OF INTEREST.—A mem-
ber of the Council— 
‘‘(i) may not, while serving on the 
Council, be employed or retained— 
‘‘(I) by a Federal Emergency 
Management Agency contractor or 
consultant; or 
‘‘(II) by a nongovernmental enti-
ty that was awarded a Federal grant 
during the 5-year period preceding the 
date on which the member was ap-
pointed to the Council; and 
‘‘(ii) may not have been employed by 
a Federal Emergency Management Agency 
contractor or consultant during the 5-year 
period preceding the date on which the 
member was appointed to the Council. 
‘‘(3) CONSULTATION.—In appointing a member 
of the Council from an entity described in clauses (i) 
through (viii) of paragraph (1)(B), the Adminis-
trator or the designee of the Administrator, as appli-
cable, shall consult with the entity. 
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‘‘(4) CHAIRPERSON.—The members of the 
Council shall elect 1 member to serve as the chair-
person of the Council (in this section referred to as 
the ‘Chairperson’). 
‘‘(c) DUTIES.—The Council shall— 
‘‘(1) provide recommendations to the Adminis-
trator on— 
‘‘(A) improving the customer experience 
for policyholders under the national flood insur-
ance program; 
‘‘(B) training insurance agents that issue 
flood insurance policies; and 
‘‘(C) improving the processing and han-
dling of claims for damage to or loss of prop-
erty that is covered by flood insurance; and 
‘‘(2) submit an annual report to the Adminis-
trator that includes— 
‘‘(A) a description of the activities of the 
Council; and 
‘‘(B) a summary of recommendations made 
by the Council to the Administrator. 
‘‘(d) COMPENSATION.— 
‘‘(1) IN GENERAL.—Except as provided in para-
graph (2), a member of the Council shall receive no 
additional compensation for serving on the Council. 
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‘‘(2) TRAVEL EXPENSES.—Each member of the 
Council may be allowed travel expenses, including 
per diem in lieu of subsistence, in accordance with 
sections 5702 and 5703 of title 5, United States 
Code, while away from their homes or regular places 
of business in performance of services for the Coun-
cil. 
‘‘(e) MEETINGS AND ACTIONS.— 
‘‘(1) MEETINGS.— 
‘‘(A) IN
GENERAL.—The Council shall 
meet not less frequently than twice each year at 
the request of the Chairperson or a majority of 
the members of the Council. 
‘‘(B) INITIAL
MEETING.—The Adminis-
trator, or a designee of the Administrator, shall 
request and coordinate the initial meeting of 
the Council. 
‘‘(2) ACTION BY MAJORITY VOTE.—The Council 
may take action by a vote of the majority of the 
members. 
‘‘(f) OFFICERS.—The Chairperson may appoint offi-
cers to assist in carrying out the duties of the Council 
under subsection (c). 
‘‘(g) STAFF.—Upon the request of the Chairperson, 
the Administrator may detail, on a nonreimbursable basis, 
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