I 
111TH CONGRESS 
2D SESSION 
H. R. 6309 
To require disclosure of the physical location of business agents engaging 
in customer service communications, and for other purposes. 
IN THE HOUSE OF REPRESENTATIVES 
SEPTEMBER 29, 2010 
Mr. BISHOP of New York introduced the following bill; which was referred to 
the Committee on Energy and Commerce 
A BILL 
To require disclosure of the physical location of business 
agents engaging in customer service communications, and 
for other purposes. 
Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
SECTION 1. SHORT TITLE. 
This Act may be cited as the ‘‘Notification of Origin 
of Telecommunications and Internet Consumer Exchanges 
Act of 2010’’ or the ‘‘NOTICE Act of 2010’’. 
SEC. 2. DEFINITIONS. 
In this Act: 
(1) BUSINESS
ENTITY.—The term ‘‘business 
entity’’ means any organization, corporation, trust, 
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partnership, sole proprietorship, unincorporated as-
sociation, or venture established to make a profit, in 
whole or in part, by purposefully availing itself of 
the privilege of conducting commerce in the United 
States. 
(2) COMMERCE.—The term ‘‘commerce’’ has 
the meaning given the term in section 3(a) of the 
Consumer Product Safety Act (15 U.S.C. 2052(a)). 
(3) CONSUMER.—The term ‘‘consumer’’ means 
any individual within the territorial jurisdiction of 
the United States who purchases, transacts, or con-
tracts for the purchase or transaction of any goods, 
merchandise, or services, not for resale in the ordi-
nary course of the individual’s trade or business, but 
for the individual’s use or that of a member of the 
individual’s household. 
(4) CUSTOMER
SERVICE
COMMUNICATION.— 
The term ‘‘customer service communication’’ means 
any telecommunication or wire communication be-
tween a consumer and a business entity in further-
ance of commerce. 
(5) TELECOMMUNICATION.—The term ‘‘tele-
communication’’ means the transmission, between or 
among points specified by the communicator, of in-
formation of the communicator’s choosing, without 
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change in the form or content of the information as 
sent and received. 
(6) WIRE
COMMUNICATION.—The term ‘‘wire 
communication’’ or ‘‘communication by wire’’ means 
the transmission of writing, signs, signals, pictures, 
and sounds of all kinds by aid of wire, cable, or 
other like connection between the points of origin 
and reception of such transmission, including all in-
strumentalities, facilities, apparatus, and services 
(among other things, the receipt, forwarding, and 
delivery of communications) incidental to such trans-
mission. 
SEC. 3. REQUIRED DISCLOSURE BY BUSINESS ENTITIES EN-
GAGED IN CUSTOMER SERVICE COMMUNICA-
TIONS OF PHYSICAL LOCATION. 
(a) IN GENERAL.—Except as provided in subsection 
(b), a business entity that either initiates or receives a cus-
tomer service communication shall require that each of its 
employees or agents participating in the communication 
disclose their physical location at the beginning of each 
customer service communication so initiated or received. 
(b) EXCEPTIONS.— 
(1) BUSINESS
ENTITIES
LOCATED
IN
THE 
UNITED
STATES.—The requirements of subsection 
(a) shall not apply to a customer service communica-
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(1) IN GENERAL.—The Federal Trade Commis-
sion shall prevent any person from violating this 
Act, and any regulation promulgated thereunder, in 
the same manner, by the same means, and with the 
same jurisdiction, powers, and duties as though all 
applicable terms and provisions of the Federal Trade 
Commission Act (15 U.S.C. 41 et seq.) were incor-
porated into and made a part of this Act. 
(2) PENALTIES.—Any person who violates regu-
lations promulgated under this Act shall be subject 
to the penalties and entitled to the privileges and 
immunities provided in the Federal Trade Commis-
sion Act in the same manner, by the same means, 
and with the same jurisdiction, power, and duties as 
though all applicable terms and provisions of the 
Federal Trade Commission Act were incorporated 
into and made part of this Act. 
(c) AUTHORITY PRESERVED.—Nothing in this Act 
shall be construed to limit the authority of the Federal 
Trade Commission under any other provision of law. 
Æ 
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