IB 
Union Calendar No. 383 
114TH CONGRESS 
2D SESSION 
H. R. 4890 
[Report No. 114–501] 
To impose a ban on the payment of bonuses to employees of the Internal 
Revenue Service until the Secretary of the Treasury develops and imple-
ments a comprehensive customer service strategy. 
IN THE HOUSE OF REPRESENTATIVES 
APRIL 11, 2016 
Mr. MEEHAN introduced the following bill; which was referred to the 
Committee on Ways and Means 
APRIL 18, 2016 
Additional sponsor: Mr. SESSIONS 
APRIL 18, 2016 
Reported with an amendment, committed to the Committee of the Whole 
House on the State of the Union, and ordered to be printed 
[Strike out all after the enacting clause and insert the part printed in italic] 
[For text of introduced bill, see copy of bill as introduced on April 11, 2016] 
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A BILL 
To impose a ban on the payment of bonuses to employees 
of the Internal Revenue Service until the Secretary of 
the Treasury develops and implements a comprehensive 
customer service strategy. 
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Be it enacted by the Senate and House of Representa-
tives of the United States of America in Congress assembled, 
SECTION 1. BAN ON IRS BONUSES UNTIL IRS DEVELOPS 
COMPREHENSIVE 
CUSTOMER 
SERVICE 
STRATEGY. 
(a) IN GENERAL.—The Secretary of the Treasury, and 
the Secretary’s delegate, may not pay a bonus, award, or 
similar cash payment to any employee of the Internal Rev-
enue Service until the Secretary, or the Secretary’s delegate, 
develops and submits to Congress a comprehensive customer 
service strategy that has been reviewed and approved by the 
Treasury Inspector General for Tax Administration. Such 
strategy shall include— 
(1) appropriate telephone and correspondence 
levels of service, which shall be based on service pro-
vided by the best in business and customer expecta-
tions; 
(2) a thorough assessment of which services the 
Internal Revenue Service can shift to self-service op-
tions; and 
(3) proposals to improve customer service in the 
short term (the current and following fiscal year), me-
dium term (approximately three to five fiscal years), 
and long term (approximately ten fiscal years). 
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(b) PROGRESS REPORTS.—The Secretary of the Treas-
ury, or the Secretary’s delegate, shall submit reports to the 
Congress on the status of its customer service strategy and 
actions taken to improve customer service. Such reports 
shall be submitted on a semiannual basis until the com-
prehensive customer service strategy under subsection (a) 
is fully implemented. 
SEC. 2. NO ADDITIONAL FUNDS AUTHORIZED. 
No additional funds are authorized to be appropriated 
or otherwise made available to carry out the requirements 
of this Act. Such requirements shall be carried out using 
amounts otherwise authorized to be appropriated or made 
available. 
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Union Calendar No. 383 
114TH CONGRESS 
2D SESSION 
H. R. 4890 
[Report No. 114–501] 
A BILL 
To impose a ban on the payment of bonuses to em-
ployees of the Internal Revenue Service until the 
Secretary of the Treasury develops and imple-
ments a comprehensive customer service strategy. 
APRIL 18, 2016 
Reported with an amendment, committed to the Com-
mittee of the Whole House on the State of the Union, 
and ordered to be printed 
VerDate Sep 11 2014 
19:52 Apr 18, 2016
Jkt 059200
PO 00000
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H4890
sradovich on DSK3TPTVN1PROD with BILLS