Context: I had to do a reinstall of windows . I thought I was doing it a way where it would not delete my files but I was wrong . When I went into system recovery there were two options , one said reinstall windows without losing files the other was factory setting .

Question: What 's a possible reason the writer had to do a reinstall of Windows ?
Options:
0. Because they thought they were doing it a way where it would not delete their files
1. None of the above choices .
2. Because there were two options .
3. Because they were wrong .
Answer: 1