Context: i ca nt seem to instant message . i had an old one and it instant messaged perfectly . now wen i sign in it shows my contacts as books .

Question: Why are they having a problem with instant messaging ?
Options:
0. They got a new phone and it is n't working the same .
1. The instant messagin app no longer works .
2. None of the above choices .
3. When they sign in they are using the wrong password .
Answer: 0