Context: I called Sprint to inquire about some charges on my bill . The operator said that she would take care of it . Low and behold nothing was done .

Question: Why is the narrator so upset at Sprint ?
Options:
0. They are experiencing bad reception .
1. They are experiencing hidden fees .
2. They are experiencing a broken phone .
3. None of the above choices .
Answer: 1

Question: Why is the narrator so upset at Sprint ?
Options:
0. They are experiencing a broken phone .
1. They are experiencing bad reception .
2. They are experiencing a shady billing process .
3. None of the above choices .
Answer: 2