Context: So much of the process is out of the control of the person actually receiving the service Even after i complained twice on the cruise , the service did not improve . A company has to hire and then pay their people to care about their jobs . That is rarely done in this country .

Question: How did I feel about the cruise ?
Options:
0. None of the above choices .
1. I thought it was perfect .
2. I thought it was great .
3. I thought it was terrible .
Answer: 3