Context: Just before 5 pm ( although I was out at the time ) I get an automated email from Dell to say that they hope everything was satisfactory ; if it was n't the email detailed the steps I could take to let them know . Bang on 5 pm I got a call on my mobile from the same guy I had dealt with the day before - he asked me if everything was OK and if the adaptor had arrived , then he asked if there was anything else he could help me with . I thanked him and said no .

Question: What may be a fact about this person ?
Options:
0. They had gotten help from Dell 's customer support .
1. They had ordered a Dell laptop .
2. Their Dell order was late getting to them .
3. None of the above choices .
Answer: 0

Question: What may have happened before this situation occurred ?
Options:
0. They had ordered a Dell laptop .
1. None of the above choices .
2. They had reached out to Dell 's customer support .
3. They had encountered problems with their laptop .
Answer: 2