Context: I wanted to take a moment to comment on the service and support provided by Hear Technologies for my Hear System . After two solid years of daily operation an issue developed with the PSU module in the Hear Hub . Max shipped a new supply next day with return shipping for the old supply , with clear directions how to swap out the supply . The job took ten miutes .

Question: Why did it only take ten minutes to install the new power supply ?
Options:
0. The speaker paid to have it installed
1. Max walked the speaker through it
2. None of the above choices .
3. The speaker had Max install it
Answer: 1

Question: Why did it only take ten minutes to install the new power supply ?
Options:
0. The speaker paid to have it installed
1. None of the above choices .
2. The speaker had Max install it
3. The directions made it very simple
Answer: 3