Context: Log a call to have my keyboard replaced . The guy wanted me to run a diagnostic to see if it 's a software problem ... . Honestly , at this point I could n't help myself , and I started laughing ! The key is stuck !

Question: What may be a reason why they laughed ?
Options:
0. Because they tried that already .
1. Because they could n't understand what was said .
2. Because the suggestion was ridiculous .
3. Because they did n't want to cry .
Answer: 2