Context: And sure enough over the next couple of days , I had four calls and spent three hours attempting to upload , download , reload and resolve things . And , I have to say the people at the other end were pleasant , funny and helpful . They concluded the issue was with my BB itself and not their network and they said I qualified for an upgrade - e.g. a new device at a discount .

Question: Why did the narrator spend so much time on the phone ?
Options:
0. She was on the phone with tech support trying to fix her computer .
1. She was on the phone with tech support trying to fix her car computer .
2. She was on her cell phone talking as they tried to fix her cell phone .
3. She enjoyed having a conversation with them because they were so pleasant .
Answer: 0