Context: I have to say at the start , that I think the Air NZ call centre is really great . Every time I call them , I get what I want with generally a minimum of fuss . And this is just the 13 24 76 number that anyone can call .

Question: What makes the customer service great at the Air NZ call centre ?
Options:
0. The Air NZ call centre has a great training program for its ' agents .
1. The call centre has just adequate training .
2. The call centre has a programs for others .
3. None of the above choices .
Answer: 0

Question: What makes the customer service great at the Air NZ call centre ?
Options:
0. The call centre has a programs for others .
1. None of the above choices .
2. The call centre has just adequate training .
3. The call centre has a well trained staff to solve problems .
Answer: 3

Question: What will I do after contacting support ?
Options:
0. I will state what went wrong to others .
1. None of the above choices .
2. I will leave some feedback on social media .
3. I will recommend the call centre to others .
Answer: 3