Context: My blackberry pearl deleted all my text messages that I had on my phone , but left the emails ... it had n't reached the 30 day limit either . Plus , when I went to write the text messages and save them as drafts it deleted the drafts completely . It started doing this ever since the hourglass started coming up everytime I asked it to do something . What 's wrong and how do I fix it ?

Question: What may be a fact about this person and their situation ?
Options:
0. They are getting angry with their cell phone 's malfunction .
1. They are trying to get back all of their information .
2. None of the above choices .
3. They want to retrieve the lost data on their phone .
Answer: 3

Question: What may happen after they ask for advice about their phone ?
Options:
0. They will receive help on how to fix their phone .
1. None of the above choices .
2. They will have to figure out the issue themselves .
3. They will retrieve all of their lost information .
Answer: 0

Question: What may happen after they ask for advice about their phone ?
Options:
0. They will have to figure out the issue themselves .
1. None of the above choices .
2. They will get help from customer support for their cell phone .
3. They will retrieve all of their lost information .
Answer: 2