Context: Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?

Question: What might happen if the writer decides to spit in the customer 's eye ?
Options:
0. The customer will have to clean off their face .
1. None of the above choices .
2. They will learn a lesson on humility .
3. They will receive complaints for bad customer service .
Answer: 3

Question: Why is the writer struggling between these choices ?
Options:
0. None of the above choices .
1. They want customers to treat them like they 're human .
2. They struggle with a violent streak .
3. They do not value customer service .
Answer: 1

Question: Why is the writer struggling between these choices ?
Options:
0. They want to make the morally acceptable choice .
1. They do not value customer service .
2. They struggle with a violent streak .
3. None of the above choices .
Answer: 0