page_title: Poczta Polska
section_title: Functioning of the Polish Post at the postal market
hierarchical_section_title: Poczta Polska / Functioning of the Polish Post at the postal market
caption_attribution_description: Polski: Tomaszów Mazowiecki w województwie łódzkim, PL, EU. Miejski pojazd do przewozu przesyłek Poczty Polskiej. CC0
context_page_description: Poczta Polska is the state postal administration of Poland, initially founded in 1558. It is the largest mail-handling company in the country, which additionally provides courier, banking, insurance and logistics services. The digital services, such as neo-stamps, neo-letters and neo-postcards, are available through the Internet-based platform 'Envelo'.
  The two large subsidiary companies are Capital Group Poczta Polska and the Pocztowe Towarzystwo Ubezpieczeń Wzajemnych. The State Treasury of Poland is the sole owner and shareholder of Polish Post, which is the responsibility of the Minister of Administration and Digitization.
context_section_description: In 2009 the Polish Post recorded losses of 190 million PLN, in 2008 – 215 million PLN. According to the management board of the Polish Post, the popularisation of electronic invoices may bring Polish Post losses in the amount of 170–200 million PLN. In September 2010 the Polish Post jointly with the Ministry of Justice, one of its most important clients, launched the pilot project consisting in electronic confirmation of the receipt of registered mail
  At present, the Polish Post has been consistently implementing changes, thanks to which even on negative trends at the traditional postal market, the majority of financial parameters improved. This was achieved despite lower revenue than in 2010. Polish Post gross financial result in 2011 increased with 154% in comparison with 2010 and reached 159 million PLN. Gross turnover profitability of the Polish Post in 2011 amounted to 2.5 proc. This reflects the increase of 1.5 percentage point in comparison with the 2010. In 2009 this indicator was negative and amounted to (-) 2.3 proc.
  In 2012 the control of the Supreme Chamber of Control (NIK) indicated that the organization of work of postal facilities is not adjusted to the needs of consumers using its services. The Post Office to an insufficient extent implemented restructuring strategic and the total amount spent on it reached 8 million PLN, and the results of implementation were not verified – whole management board relied on reporting assurances from regional branches, therefore many reforms are of illusory nature. The Post Office also spent 13 million PLN on information system, which did not work.
  The Supreme Chamber of Control emphasized, however, that since 2010 the Company undertook restructuring measures, which allowed creating the profit for 2011 in the amount of 105.8 million PLN. In July 2011 a new Board was appointed; its main task is the development of the company and the implementation of key restructuring initiatives. The Polish Post plans to carry out the change of the image and organization of work of its facilities, in order to change them into places friendly for customers, offering the unproblematic sale of postal and financial services. New Management Board of the Company puts the emphasis on the development of parcel and courier services as well as offers of the so-called e-services, combining traditional forms of communication with the use of modern technologies.
  Gross financial result of the Group in 2012 amounted to 163 million PLN, whereas from the comparable perspective, which takes into account pension contribution with 2 percentage points, is closer to 230 million PLN, which means the increase with 7% compared to 2011. Net ROE indicator for the Group reached 8.8% and is almost 100% higher than the result from 2010. At the same time, the Polish Post reduces costs – in comparison with the previous year there was a reduction of costs to more than 170 million PLN. In 2012 total development investments and investments in staff in the Polish Post amounted to more than 150 million PLN. Further details are given in the annual report of the Company for 2012.
  The Polish Post wants to allocated more than 1.3 billion PLN until 2017 for financing of the investment plan, including capital investments in strategic areas. Up to 85% of capital expenditures will be financed from the company's own resources. The company opts for the development of the parcel market, modern banking and insurance services, logistics, and digital communication. After 9 months in 2013 the volume of services provided by the Polish Post are 12% higher in comparison with the corresponding period in 2012; the volume of domestic courier services was higher with almost 60 proc. than in the previous year.
  In October 2013 the Polish Post launched a new tool, thanks to which the clients can buy and print from the Internet the postal stamps or send letters and postcards, which will be delivered in the paper form by the postman. This is possible thanks to the Internet platform operating under the brand name Envelo. It is a solution that enables th
caption: Small city vehicle used by Polish Post in local suburbs of cities and towns
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