The Civility Solution: What to Do When People Are Rude
by By Forni, P. M.
Category: Reference , Etiquette

Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?…A salesperson ignores your requests…A fellow driver gives you the infamous "finger"…Your child's playmate misbehaves …Your boss publicly reprimands youP. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.