Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by By Zemke, Ron and Anderson, Kristin
Category: Business & Economics , General

Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back.