Performance-Based Assessments: External, Internal, and Self-Assessment Tools for Total Quality Management
by Paul F. Wilson, Richard D. Pearson
Category: Business & Economics

Performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies. Little can be achieved or realistically improved without them. This unique guide presents a clear approach for assessing operations so organizations can redirect misguided efforts before it's too late. An ideal companion to any book on quality, reengineering, or continuous improvement.