The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
by van Duyne (Douglas K.), James A. Landay, Jason I. Hong
Category: Computers

Creating a Web site is easy. Creating a well-crafted Web site that provides a winning experience for your audience and enhances your profitability is another matter. It takes research, skill, experience, and careful thought to build a site that maximizes retention and repeat visits.