Management Systems and Organizational Performance: The Search for Excellence Beyond ISO9000
by Martin F. Stankard
Category: Business & Economics

Annotation. "This is a book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000"--BOOK JACKET. Title Summary field provided by Blackwell North America, Inc. All Rights Reserved.