Supervisors Standard Reference Handbook
by W. H. Weiss
Category: Personnel management

Abstract: A practical guide for business and industryprovides answers to everyday supervisory and managementproblems. Proven methods are suggested to help supervisorsunderstand people and manage them. Cases illustratesolutions to problem situations encountered in the office orfactory such as how to get action; control people, events, and costs; persuade, train or delegate effectively; makedecisions and handle communication; give orders and getcooperation; evaluate performance; generate ideas; and adaptto change. Other topics covered are productivity, development, grievances, slowdowns, motivation, meetings, rumors, safety, pressure, management by objectives, andinteractions with unions and with OSHA. Specific techniquesare presented for dealing with skilled, special, or problemworkers. (nm).