Using Email Effectively (What You Need to Know)
by By Lamb, Linda and Peek, Jerry D.
Category: Computers , Internet , General

When you're new to email, you're usually shown what keystrokes  to use to read and send a message.  You might be told about a  good online help system or given some documentation that tells you about command options.  That instruction is necessary and  helpful, especially if you haven't had much computer experience.But knowing the keystrokes isn't sufficient to become an effective  and productive communicator.  You also need to understand the  context of email.  In a typical business environment, it might take  months or years -- and many mistakes -- to learn:How to organize saved mail so that you can find it againWhen to include a previous message, and how much to include, so  that your reader can quickly make sense of what's being discussedWhen a network address "looks right," so that more of your messages get through the first timeWhen a 'bounced' message will never be delivered and when the bounce merely indicates temporary network difficultiesHow to successfully subscribe and unsubscribe to a mailing listHow to modify your email style depending on the expectations of your recipientsWith first-person anecdotes, examples, and general observations,Using Email Effectively shortens the learning-from-experience  curve for all mailers, so that you can quickly be productive  and send email that looks intelligent to others.The book starts with an overview of help systems and basic commands  for many mailers, and then looks at the context for understanding productivity, saved mail, network addressing, communication, mailing  lists, and sending files.