Contextual Design : A Customer-Centered Approach to Systems Designs (Interactive Technologies)
by Hugh Beyer, Karen Holtzblatt
Category: Computers

Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.