Managing the Hidden Organization: Strategies for Empowering Your Behind-the-Scenes Employee
by By Deal, Terrence E. and Jenkins, William A.
Category: Business & Economics , Careers , General

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.