The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business & Management)
by Gerald J. Langley, Kevin M. Nolan, Clifford L. Norman, Lloyd P. Provost, Thomas W. Nolan
Category: Business & Economics

Based on W. Edwards Deming's model for testing and improvement, this important guide offers a fundamental approach that promotes integrated activities and is designed to deliver substantial results. Drawing from ten years of research from a variety of settings--from manufacturing to government, hospitals to schools--the book presents a plethora of ideas, examples, and applications for improvement.