Winning Score: How to Design and Implement Organizational Scorecards (Quality Management)
by By Brown, Mark Graham
Category: Business & Economics , Total Quality Management

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:Identify strengths, weaknesses, opportunities, and threats.Design data collection strategies.Link the scorecard to other systems in an organization.Develop a performance index.Avoid the top 10 measurement mistakes.In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.Click here for the introductory chapterA 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.