When the Sparks Fly: Resolving Conflicts in Your Organization
by John D. Arnold
Category: Business & Economics

Disruptive organizational conflicts have become more prevalent as a result of the increased tensions caused by such current business realities as mergers, downsizing, and compressed production schedules. Only those managers who consistently diagnose and systematically resolve these conflicts will survive and keep their companies competitive. This timely book gives you the tools and techniques you need to succeed at resolving the 6 most common types of organizational conflicts -- a proven 10-step method that's been successfully tested in the field by a leading expert on organizational conflict resolution. "Right on target."