Business Communication: Process and Product
by By Guffey, Mary Ellen
Category: Language Arts & Disciplines , Communication Studies

Using dozens of case examples throughout, Guffey (business English, Los Angeles Pierce College) covers business communication at all levels, including listening and nonverbal skills, collaboration, meetings skills, presentations, and of course, business writing.  The units on business writing incorporate information on basic correspondence such as e-mail, memos, letters, and sales messages, as well as reports and proposals from research and planning to organization and final presentation. Annotation c. Book News, Inc., Portland, OR (booknews.com)