The Tip of the Iceberg: Managing the Hidden Forces That Can Make or Break Your Organization
by David Hutchens
Category: Business & Economics

A group of enterprising penguins with a yen for juicy clams teams up with some walrus colleagues to harvest a seemingly endless supply for all. The good news attracts penguins and walruses from icebergs far and wide who join in the work and the delectation. But on the way to establishing a clam lovers' paradise; territorial skirmishes arise; clumsy walruses flatten penguins; and confusion reigns. Can the penguins discover the hidden connections that have turned spiraling success into frustration and social upheaval? Only when they learn to see what is invisible are they able to stop their paradise from unraveling and take steps to create sustainable prosperity. The Tip of the Iceberg vividly illustrates how organizations can be trapped by systems when they fail to understand them. The story and discussion guide will help managers sort through the complexity of surface-level events and discover how to take effective actions that create the results they desire.