Success as a CSR (Crisp Professional Series)
by Lloyd Finch
Category: Business & Economics

Written for CSRs and their managers, this guide describes how creating customer loyalty can promote company growth while enhancing an individual's career. It presents in detail everything a CSR needs to know, and outlines key challenges and strategies to meet them. It also contains helpful tools for time management, and explains how a positive attitude can turn a hard job into a satisfying career.