The Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors
by Robert Barry, Amy Murcko, Cliff Brubaker
Category: Business & Economics

Annotation Consultant Barry; Amy C. Murcko, a manager and researcher at a Pennsylvania regional health care system; and Clifford E. Brubaker (health and rehabilitation sciences, U. of Pittsburgh) explains how to apply the Six Sigma management system, developed for high-technology manufacturing, to health care organizations. The target of the error- reducing effort is 3.4 errors per million error opportunities. There is no index. Annotation c. Book News, Inc., Portland, OR (booknews.com).