The Visible Ops Handbook: Starting ITIL in 4 Practical Steps
by Kevin Behr, Gene Kim, George Spafford
Category: Computers

This concise book offers 'four steps to control an IT environment' that can be mapped 'to any maturity model'. From the table of contents: ITIL processes common to the High Performers; Creat a change request tracking system; The Spectrum of Change; Helpful tips when preparing for an audit; Generate the DSL approval process; Metrics and how to use them.