Face-to-Face Communications for Clarity and Impact (The Results-Driven Manager Series)
by By Harvard Business School Press
Category: Business & Economics , Management

This brief overview will help managers hone verbal and nonverbal skills in face-to-face communication. Short chapters explain salient points on using the spoken word effectively, using nonverbal communication, reading others' signals, and communicating under pressure, and touch on areas such as managing anger, detecting lying, asking questions, and persuasion. There is no subject index. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)