Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them
by Ronald M. Shapiro, Mark A. Jankowski, James M. Dale
Category: Business & Economics

Provides valuable tools and guidelines for dealing with impossible people at work, at home, and in life, explaining how to identify the type of difficult person with whom one is dealing and offering effective and creative ways to avoid confrontation and change a situation while maintaining one's integrity. Reprint. 20,000 first printing.