Microsoft CRM. (Technology Highlights).: An article from: Customer Interaction Solutions
by Alok Bansal, Yogeshwari Phatak, Raj Kishore Sharma 
Category: Finance

Achieving excellence in the fast changing global scenario of business and world economic structure demands deeper insight into the quality management practices. To survive in this competitive and challenging global business arena one needs to adopt quality management strategies that incorporate the best global practices. An attempt has been made in the present cook to focus on quality aspects and solutions that can enhance global business excellence.