The Psychology of Safety Handbook

ORIENTATION AND ALIGNMENT Choosing the Right Approach Selecting the Best Approach The Fallacy of Relying on Common Sense Start with Behavior Starting with Theory The Mission Statement Theory as a Map Behavior-Based vs. Person-Based Approaches Paradigm Shifts for Total Safety The Old Three Es Three New Es Shifting Paradigms Enduring Values HUMAN BARRIERS TO SAFETY The Complexity of People Fighting Human Nature Cognitive Failures Interpersonal Factors Sensation, Perception, and Perceived Risk An Example of Selective Sensation or Perception Perceived Risk Risk Compensation Stress vs. Distress What is Stress? Identifying Stressors Coping with Stressors Attributional Bias BEHAVIOR-BASED PSYCHOLOGY Basic Principles Primacy of Behavior Direct Assessment and Evaluation Intervention by Managers and Peers Learning from Experience Defining Critical Behaviors The DO IT Process Defining Target Behaviors Observing Behavior Two Basic Approaches Behavioral Safety Analysis Reducing Behavioral Discrepancy Behavior-Based Safety Training Intervention and the Flow of Behavior Change BEHAVIOR-BASED INTERVENTION Intervening with Activators Principle #1: Specify Behavior Principle #2: Maintain Salience with Novelty Principle #3: Vary the Message Principle #4: Involve the Target Audience Principle #5: Activate Close to Response Opportunity Principle #6: Implicate Consequences Intervening with Consequences The Power of Consequences Managing Consequences for Safety "Dos" and "Don'ts" of Safety Rewards Intervening as a Behavior-Change Agent Selecting an Intervention Approach Intervening as a Safety Coach The Safety Coaching Process What Can a Safety Coach Achieve? Self Appraisal of Coaching Skills Intervening with Supportive Conversation The Power of Conversation The Art of Improving Conversation Conversation for Safety Management Recognizing Safety Achievement Receiving Recognition Well Quality Safety Celebrations Choosing the Best Management Conversation ACTIVELY CARING FOR SAFETY Understanding Actively Caring What is Actively Caring? The Psychology of Actively Caring Deciding to Actively Care A Consequence Analysis of Actively Caring The Power of Context The Person-Based Approach to Actively Caring Actively Caring From the Inside Measuring Actively Caring States Theoretical Support for the Actively Caring Model Research Support for the Actively Caring Model Actively Caring and Emotional Intelligence Increasing Actively Caring Behaviors Enhancing the Actively Caring Person States The Power of Choice Directly Increasing Actively Caring Behaviors The Reciprocity Principle Commitment and Consistency PUTTING IT ALL TOGETHER Promoting High-Performance Teamwork Paradigm Shifts for Teamwork When Teams Don't Work Well Cultivating High-Performance Teamwork The Developmental Stages of Teamwork Evaluating for Continuous Improvement Measuring the Right Stuff Developing a Comprehensive Evaluation Process Cooking Numbers for Evaluation Evaluating Costs and Benefits You Cannot Measure Everything Obtaining and Maintaining Involvement Starting the Process Cultivating Continuous Support Overcoming Resistance to Change Planning for Safety Generalization Building and Sustaining Momentum Reviewing the Principles The 50 Principles Subject Index Name Index Each chapter also includes In Conclusion and Reference sections.