Retail Supply Chain Management

THE RETAIL SUPPLY CHAIN Defining the Retail Supply Chain More Than Stores Defining the Terms: Supply Chain and Supply-Chain Management The Importance of Customer Segments Adding Value Along the Chain Success in a Retail Business Financial Statements and Analysis Merchandise Replenishment and Budgeting Preparing a Merchandise Budget Success at the Retailer Level-Summary Types of Retail Supply-Chain Businesses Supply Chain Component Data US Retail Supply Chain Selected Supply Chain Company Returns Types of Retail Supply Chain Businesses-Summary A Changing World: Moving Toward Comparative Advantage Primer on Comparative Advantage Concept of Distance Applying the Framework The Changing World-Summary Corporate Social Responsibility, Sustainability, and the Retail Industry CSR at Retailers CSR Link to Strategy Framework for Classifying CSR Activities Boots Ltd.-CSR/Financial Report Convergence CSR and Retail-Summary FORCES SHAPING THE RETAIL SUPPLY-CHAIN ENVIRONMENT Drivers of Retail Supply Chain Change Drivers are Important Innovation Driver Extended Product Design Globalization Flexibility Imperative-the Ultimate Capability Process-Centered Management Collaboration Know Your Drivers Paths to the Customer Meeting Market Needs-Dimensions Proctor & Gamble Case Study Role of Specifications Nature of Demand Quality Function Deployment (QFD) Tool Paths to the Customer-Summary Supply Chain Risk Location/Trading Partner Selection Risks External Supply Chain Production/Logistics Risks Internal Supply Chain Production/Logistics Risks Supply Chain Risk-Summary Retail Supply Chain Metrics Metrics Problems Alignment with Strategy Definitions of Supply Chain Success Mid-Tier and Ground-Level Metrics Supply Chain Metrics-Summary Meeting the Needs of Supply Chain Decision Makers New Decisions at Herman Miller Proactive Decision Making Applications for Information Technology Assessing the Need for Information Meeting Decision-Maker Needs-Summary RETAIL STRATEGY AND SUPPLY CHAINS Product Types-Value to the Customer The Product Life Cycle Innovative and Functional Products Market Mediation Costs Customer Value and Product Types-Summary Businesses Inside the Business The Conventional Supply Chain Market Segments Spheres-Modules for Supply Chain Design Summary-Businesses Inside the Business Activity Systems and Process Definition IKEA-Activity System Example Enabling Spheres and Supply Chain Processes Defining Processes Activity Systems and Process Definition-Summary Retail SCM-Skills Required Five Tasks for SCM Excellence Assessing SCM Skills SCM Skills-Summary RETAIL SUPPLY-CHAIN PROCESS IMPROVEMENT Organizing to Improve Retail Supply-Chain Performance West Marine Case Continuous Improvement Cycles S&OP Process and Functional Roles Organizing to Improve Performance-Summary Collaboration with Supply-Chain Partners Supply Chain Roles Core Competency Partnerships Vocabulary Organizing a Partnership Partner Collaboration-Summary Endnotes The Demand-Driven Supply Chain Vision for the Demand-Driven Supply Chain The Path from Forecast-Driven to Demand-Driven Demand-Driven Tools and Techniques Sponsoring the Demand-Driven Supply Chain Demand-Driven Supply Chain-Summary Product Tracking Along Retail Supply Chains Low-Tech Retailing Beyond Basic Barcodes Radio Frequency Identification (RFID) Tracking in Transit The Future of Product Tracking Product Tracking-Summary ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN Understanding Supply-Chain Costs Barriers to Cost Visibility Goal: Activity-Based Costing by Product Activity-Based Costs by Product (IV-D) Understanding Costs-Summary Barriers to Addressing Root Causes for Cost Root Causes for Supply Chain Cost No Focus Confusion Motivators Boundaries Rigidity Barriers to Cost Reduction-Summary Multicompany Collaboration to Reduce Costs-Who, What, and How Case Study-Frozen and Refrigerated Foods "Cold Chain" Recognize Root Causes Levels of Collaboration Who-Rationalizing the Customer/Supplier Base What and How-Pursuing Partnership Opportunities Multicompany Collaboration to Reduce Cost-Summary Retail Return Loops GENCO Case Study-the Rise of the Return Loop Types of Returns Opportunities in Returns Return Loops-Summary GLOSSARY BIBLIOGRAPHY INDEX