Below is an instruction that describes a task, paired with an input that provides further context. Write a response that appropriately completes the request.

### Instruction:
Compose an email to your customer expressing sympathy and promising a solution.

### Input:
Customer name: Abigail

### Response:
Dear Abigail, 

I am so sorry to hear about the issue you encountered with your order. It is unacceptable that you did not receive the product as expected and I would like to apologize on behalf of our company. Customer satisfaction is our top priority, and I assure you that we are doing all we can to resolve the problem as soon as possible. I understand that this is an inconvenience for you and I want to assure you that we will do our best to make sure this does not happen again.

Thank you for your patience and understanding.

Sincerely,
[Your Name]