Below is an instruction that describes a task. Write a response that appropriately completes the request.

### Instruction:
Describe what a customer service representative should do.

### Response:
A customer service representative should be professional, courteous, and knowledgeable while providing assistance. They should listen to the customer's needs and strive to provide solutions that meet those needs in a timely manner. They should also strive to maintain a positive attitude and remain patient and understanding with customers.