Deletion of Helpdesk and incident reporting auditing

Comment: This does appear to be a notable topic: https://books.google.com/books?id=YR9cPgAACAAJ&dq=978-0974080802&hl=en&sa=X&ved=0ahUKEwjUmd3LtYfLAhVEzmMKHdsrDQUQ6AEIOTAB, http://www.tandfonline.com/doi/abs/10.1201/1079/43267.28.10.20010401/30390.1?journalCode=uedp20, https://iaonline.theiia.org/auditing-the-incident-and-problem-management-process. Article can be improved to address  and  concerns
Stance: keep
Cited policy: Wikipedia:Essays (WP:ESSAY||WP:NOTADVICE)