The fact "A counsellor listens to the client's words, notices how they are spoken and observes the behaviour that goes with them." is illustrated with the story:1. "I have very few friends," said the client.2. The counseller noticed the client's voice.3. The client's voice was flat and dull.4. The client sat slumped in his chair.5. The counsellor wondered if the client had an unfortunate manner that put people off.