### Property Management Services Ordinance 《物業管理服務條例》

16. Licensed PMC’s duty to provide information to clients
(1) In this section—
client (客户), in relation to a property for which a licensed PMC provides property management services, means—(a) the owners’ organization of the property; and
(b) the owners of the property who pay or are liable to pay the management expenses in respect of the services.

(2) A licensed PMC must—
(a) prepare the prescribed information in respect of each property for which the PMC provides property management services; and
(b) provide the PMC’s clients in each property for which the PMC provides property management services with the prescribed information relating to the property in the prescribed manners.
(3) The Authority may, by regulation, prescribe the information and manners for the purposes of subsection (2).
(4) The regulation may prescribe different manners for different prescribed information.
(5) The prescribed information may include any of the following information that relates to the property for which a licensed PMC provides property management services—
(a) the PMC’s draft budget, budget, revised budget, books, records and accounts;
(b) the PMC’s income and expenditure account and balance sheet;
(c) the PMC’s financial records and statement;
(d) any conflict between the interests of the PMC and the interests of the PMC’s clients.
(6) The prescribed manners in which a licensed PMC must provide the prescribed information relating to the property for which the PMC provides property management services may include—
(a) sending a copy of the prescribed information to the owners’ organization of the property (if any);
(b) displaying a copy of the prescribed information in a prominent place in the property;
(c) allowing the PMC’s clients in the property to inspect the prescribed information;
(d) on request by the PMC’s clients in the property and on payment of a reasonable copying fee, supplying the clients with a copy of the prescribed information.

17. Licensee’s duty to notify change of prescribed matters
(1) A licensee must notify the Authority in writing of any change in the prescribed matters in the prescribed manner.
(2) The Authority may, by regulation, prescribe the matters and manner for the purposes of subsection (1).

### Property Management Services Ordinance 《物業管理服務條例》

18. Authority’s power to conduct investigation
(1) The Authority may conduct an investigation into any conduct of a licensee if—
(a) the Authority has reasonable cause to suspect that—
(i) the licensee has committed a disciplinary offence; or
(ii) the licensee no longer meets any of the prescribed criteria for holding the licence; or
(b) the Authority has received a complaint against the licensee, alleging a matter mentioned in paragraph (a)(i) or (ii).
(2) The Authority is not required to conduct an investigation to deal with a complaint received under subsection (1)(b) if the Authority is satisfied that the complaint is misconceived or lacking in substance.
(3) If the Authority decides not to conduct an investigation to deal with a complaint, it must, as soon as practicable after it makes the decision, by notice in writing given to the complainant—
(a) notify the complainant of the decision; and
(b) give reasons for the decision.
(4) The Authority must, as soon as practicable after it decides to conduct an investigation into any conduct of a licensee, notify the licensee in writing of the substance of the matter being investigated.

19. Guidelines regarding complaints
(1) For the purposes of section 18(1)(b), the Authority may issue guidelines indicating—
(a) the manner and form in which a complaint is to be lodged with the Authority; and
(b) the particulars that a complaint must contain.
(2) The Authority may amend the guidelines, and a reference in this section to the guidelines is to be construed as including a reference to the guidelines as so amended.
(3) The guidelines, and the amendments made to them, may be published in any manner the Authority considers appropriate.
(4) Neither the guidelines, nor the amendments made to them, are subsidiary legislation.

20. Appointment of investigators
The Authority may in writing appoint any of its employees, or any other person, as an investigator for the purposes of an investigation under section 18.

### Property Management Services Ordinance 《物業管理服務條例》

21. Power to obtain information and documents
(1) This section applies if an investigator appointed under section 20 has reasonable cause to suspect that a person—
(a) has or may have possession or control of information or documents relevant to the investigation; or
(b) may otherwise be able to assist the investigator in relation to the investigation.
(2) The investigator may, by notice in writing given to the person, require the person—
(a) to provide the investigator with any information relating to a matter the investigator reasonably believes to be relevant to the investigation;
(b) to provide the investigator with any document relating to a matter the investigator reasonably believes to be relevant to the investigation;
(c) to attend before the investigator at a specified time and place, and answer any question relating to a matter the investigator reasonably believes to be relevant to the investigation; or
(d) to respond to any written question relating to a matter the investigator reasonably believes to be relevant to the investigation.
(3) A notice under subsection (2) must indicate the subject matter and purpose of the investigation.
(4) The investigator may also specify in the notice—
(a) the time and place at which the information or document is to be provided; and
(b) the manner and form in which the information or document is to be provided.
(5) The power under this section to require a person to provide information includes—
(a) if the information is recorded otherwise than in a legible form, the power to require the production of a copy of the information in a visible and legible form or in a form from which it can readily be produced in a visible and legible form; and
(b) if the information is stored electronically, the power to require—
(i) the provision of instructions on the operation of the equipment containing the information; and
(ii) the provision of the appropriate system for reducing the information into a written form on paper.
(6) The power under this section to require a person to provide a document includes—
(a) if the document is provided, the power—
(i) to make copies of it or to take extracts from it; or
(ii) to require that person, or any other person who is or was an officer (as defined by section 2(1) of the Companies Ordinance (Cap. 622)), employee or partner of that person, to give an explanation of or further particulars about the document; and
(b) if the document is not provided, the power to require that person to state, to the best of the person’s knowledge and belief, where it is.