Analyze product quality and product development operations. CRM Quality has a failure, fault, and fix methodology that emphasizes problem resolution and tracking. CRM Quality matches reported customer service cases with relevant information to help you identify the defect's root cause, then find a solution quickly. Workflow automatically sends reported defects and enhancement requests to the right group. This allows you to prioritize requests efficiently and appropriately, without restricting the flow of ideas across your organization.
Staff can focus on more complex issues rather than solve the same issues over and over again.
Advanced tracking features show when multiple trouble tickets are associated with a single event. Staff can deliver a global solution instead of working on each case individually, saving time and employee resources. Relate product releases to internal and external product names and version numbers. Associate one or more product releases with a single product line. Track third-party components independently of your own product.