Customer expectations are increasing and your employees must be able to meet these expectations and serve customers effectively. The Local Government Customer Service Certificate Program strives to improve customer service skills and increase employee effectiveness by providing a training program designed to address the core competencies of customer service.
Supervision is the key to local government productivity, quality and growth.
This certificate program is designed to provide the practical instruction essential for effective supervision in today's complex government work environment. Supervisors are often promoted to their positions because they are skilled in their work. They are not necessarily experienced in managing people. The certificate program can help experienced or new supervisors obtain results through motivating people, solving problems, and keeping worker performance and work quality at high levels. In today's complex local government environment the word facilitator implies much more than running a meeting successfully.