Therefore, conversations about the change should be easier to facilitate. You must take these concerns seriously. Any Low or Mid-range scores indicate resistance waiting to happen. It will be important to get these issues out on the table for discussion. There are no right or wrong answers.
Scores merely reflect people's perceptions.
For further information on interpretation of the Change Readiness Assessment, see Chapter 8, Beyond the Wall of Resistance . Through his consulting company, Rick Maurer works with organizations that want to accelerate implementation of major changes and with leaders who need to build commitment to those changes. This article is adapted from his new book, Building Capacity for Change Sourcebook .