There is no charge for internal providers and for the first three counselling sessions with the external provider. In some circumstances, it may be necessary for a counsellor to refer you to a specialist agency. However, you have the freedom to accept or refuse the counsellor's advice. After three external counselling sessions or when referred to a specialist agency the costs involved are your responsibility. Treatment may be covered under Medicare or medical insurance policies and every attempt will be made to refer you to agencies based on your ability to pay.
Staff accessing internal services do so in ordinary work time.
Staff accessing external services may take the time off as sick leave. All University staff aim to maintain a satisfactory standard of work performance. If a problem is affecting your work, it is important you seek help to resolve it to restore your work performance to a satisfactory level. The sooner a problem is identified, the easier it is to resolve. The University offers the following services to staff as part of the Staff Assistance Services program.