For example, the third party cannot get personally involved in the dispute or benefit from the resolution. Ask the the program administrator for a copy of the rules. Find out if the program guarantees confidentiality. If confidentiality is important to you, make sure you get the specifics before committing to the program. To get a sense of neutrality, ask who pays for it, and whether it is administered by an independent agency.
Some programs are free.
Others charge a flat fee or a rate based on your ability to pay. Of course, if you have an attorney or other representation, you also pay their fees. If the arbitrator's decision is nonbinding, you can reject it and try other avenues, including small claims court in some areas. The program will progress more easily and effectively if you are well prepared. Understand and follow the program's rules.