The hierarchy of interviews starts with the individual, then the family, guardian or advocate, then friends, then direct support staff. Interviews should be conducted with the individual present, even if a third person provides the majority of the information. Introduction of the interviewer to the interviewee and explanation of the interviewer's role. Questions asked by the surveyor focussing on eliciting information not obtainable by other means. The question format depends on the individual's comfort level and ability to communicate.
Supervision is required during training.
For a follow up survey, it is not necessary to do a full review of ALL services. For a follow-up survey, when the previously cited deficiencies are limited to a specific need or service area, the sample may be drawn from among those individuals presenting that need or affected by that service. The maximum required sample size on a follow-up survey is 30. According to SOM Appendix J, pp. Each survey will have different issues that appear and surveyors will need to decide the best place for the citation.