Sales Tracking Track and respond to all sales leads throughout the life cycle, from initial customer interest to the point of sale and beyond. Report on and communicate key customer information to the entire team, and to the entire company. Supply Chain Management Create online supply chain exchanges by collaborating via the Internet with suppliers and partners. An organization's support technicians work at multiple facilities and access a centralized issue database while offering local support. An organization provides support technicians in the field with full access to all facilities from their satellite or home offices.
Users can also submit and track their own new issues.
The software is currently in use at Fortune 1000 companies, non-profit organizations, educational institutions, government agencies and ISPs.