Many sales and service managers are promoted from within the business. After years of working as a cashier or sales representative, they have a lot of knowledge about the store. For example, they have learned merchandising, customer service, and store policies and procedures. All applicants for manager jobs should be familiar with computers. Many national chains have formal training programs.
Training lasts from one week to one year or more.
The longer training periods allow trainees to work during all shopping seasons. Classroom training covers customers service skills. Trainees also learn how to manage employees, schedules, and inventory. On the job, trainees often work in several departments. This way they are familiar with all parts of the store.