However, this often puts employees into situations in which they are responsible for a task but given little to no direction on how to perform the task. Even worse, management doesn t realize the uncomfortable position in which they place their employees. Left alone, employees who don t know their tasks will wing it. More tasks than people available to perform them 2. Department heads think they know the tasks they re responsible for in detail, but have no method to impart their knowledge.
Supervision is weak.
Supervision has limited or improper background knowledge. Although lack of training is a common problem, it does impact your bottom line. For example, a sales order is not properly written leading to improper translation and assumptions by provisioning. Further impacted by improper billing assignments, the result is one or more calls to customer service followed by a trouble ticket to correct the provisioning and billing problem. Thus, it becomes a costly error.