Rosalba Stocco MSW and conflict resolution practitioner with PRS Associates in Guelph, has worked with a variety of groups in dispute resolution processes, as a mediator and as a training facilitator. She is a sessional faculty member in the faculty of Social Work at Wilfrid Laurier University. Much of her current work involves alternate methods of conflict resolution in the workplace and community. Managing for Performance is the second in a series of management-oriented courses and workshops offered by the Faculty of Social Work. In human service organizations, peak staff performance is associated with effective services for clients, teamwork, high morale, low turnover, well managed resources and more opportunities for creativity and development, for the individual as well as for the organization.
Strong performance promotes respect - for staff, for services, for clients and for the organization.
It is also a reflection of skilled management. This program will be of interest to supervisors, professional practice leaders, and managers of social, health and other human service organizations. Board members are also welcome. It will focus on the realities of the environment of today's human service organizations. A work environment for effective performance Understanding empowerment Defining and managing performance issues Participants will have the opportunity to become actively involved in their learning through focussed discussions, case studies, self-assessment instruments, participant exercises, and action planning.