Don related that he gave a one hour presentation to one brokerage about the level of testing they needed to be doing to assure a containable level of defects. This was supposed to be followed with a two-day seminar that would teach them what the tests were and how to do them. After the presentation they said they would call to schedule the training session. He didn't hear from them for a couple months and finally called and asked what their plans were. They were so upset at what they heard at the presentation they decided to ignore him completely and keep fixing the way they were doing.
Sticker shock seems to be a big factor in how much testing is being done.
Don said that many brokerages are not testing enough. Management perception of costs is way off here also. Automation of testing is a good thing to consider because it reduces risk and cost. Don also made the very interesting point that there are some places where you do not have to test. If you are a monopoly, such as a water utility for example, failure is not an option.