The Head of Reference or the reference librarian on duty may give permission for reference materials to circulate. Reference Services General Statement Reference librarians will provide general information concerning the library's resources, collections, and services, as well as specific aid in clarifying queries and locating information. For such queries, it may be appropriate to schedule appointments or refer users to subject bibliographers. Instructional queries are those for which the appropriate response includes advice and instruction on how to approach research, how to find information in a specific subject area or about a specific topic, or how to use specific library resources. The librarian on duty at the reference desk will give priority to such queries.
Telephone calls requesting general or directional reference service.
Electronic mail requests for reference or directional assistance. The Head of Reference is responsible for responding to e-mail queries. Head of Reference is responsible for responding to mail queries. The reference librarian may find it necessary or advisable to refer users to other collections, services, or sources of information within or external to the library. Referrals to Other Library Faculty A referral to another member of the library faculty may be necessary when the librarian on duty does not possess the in-depth expertise or knowledge needed to answer a detailed reference query.