Many people complain about parking and traffic congestion on campus. Rather than have several trucks carrying their particular items, Stores has consolidated all these items onto one truck. Not only that, but Stores drivers are familiar with campus and are experts at getting around to the different buildings. Convenience and Availability Stores has scheduled delivery runs so departments know in advance how to restock the items they need. Stores will also deliver on the same day when a department has emergency needs.
Stores also keeps emergency items on hand that departments identify as crucial to their operations.
At the end of last year, Stores used this capability to store high-selling items in case of any supplier Y2K problems. All of this does not just happen. It requires energy, effort, and thought to keep the Stores operations running smoothly. Stores teams review operations to see how they can simplify procedures to better serve customers. These teams also ask for customer feedback to ensure Stores is meeting its goals.