The coalition, a training organization supported by government and private grants, set up the innovative effort as part of the Empowerment Zone. It's one of 80 social service groups hired to help residents. Without them, you can't get in the door. I am ambitious and want a job, but that's not enough. You have to know how to answer.
Students fill out mock applications and rehearse interviews.
They learn phone etiquette and office presentation. One class trains prospective customer service representatives for Ameritech. Employers often ask about personal character, the instructor said. But she wants a clerical job, and attends the classes to polish her skills. It's helped my self-esteem.