Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Differs from the Information Technology Consultant II class in which incumbents provide technical, voice, data, or video services to end users in a microcomputer and mainframe environment. Differs from the Microcomputer Systems Support Technician II class in which incumbents only assist in planning and designing a LAN or WAN and incumbents do not write programs to meet end users needs. Determines appropriate hardware and software needs of end users. Installs new hardware and maintains existing hardware.
Trains end users in use of equipment and software.
Ensures conformance to agency policies and guidelines or makes recommendations to management regarding utilization of equipment. Knowledge of complex micro systems environments including Local Area Networks and Wide Area Networks. Knowledge of agency standards, policies, and procedures regarding micro-computer activities. Knowledge of available industry research materials. Ability to write computer programs.