If you don't provide this option, you'll likely lose that customer. And a toll-free telephone number often won't do the trick, because the typical customer has only one home phone line, accesses the Web through it, and won't gladly log off the Internet to call for help. Many companies are enhancing their sites with support features that allow real-time communication over the Internet. In most cases, you needn't install a new set of servers to handle these solutions. Several vendors offer these tools as hosted services, for which you pay a monthly fee, and add a few lines of HTML to the code for your site.
Visitors can type questions and continue to browse while a zapdata support rep answers.
Under 10 percent use the phone. This creates a clickable button that links customers to LivePerson's chat servers, which then link each customer to a support rep at your company. This not only allows customers to get help without interrupting their Internet sessions but also allows each of your support reps to help several customers at once via multiple chat sessions. With LivePerson, your service reps can also push pages to customers. If after the rep answers and the customer still can't find the information, the rep can simply send the customer the page.