The engineer becomes fluent in the operations, processes, environment, escalation, and service needs of your site. Available within a 25 mile radius of over 60 metropolitan areas. Customers not located within a 25 mile radius of the stocking locations are not eligible for this offering. Available on select Dell PowerEdge and PowerVault models in the U.S. only. Dell will, if necessary after phone-based troubleshooting, dispatch a technician to the customer site within 2 hours of determining the hardware problem.
Service is subject to the terms and conditions of the service contract.
3 Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. For customers of the 50 United States only.