Be a facilitator. Take charge of the area or zone you monitor. Answer questions and keep our client's work proceeding easily. How we work together Student employees of the Information Technology Department are not an addition to the department. You are the department.
Students work alongside full time staff to deliver the highest quality customer service.
A runner is asked a question regarding a computer application in the library. The runner is supported at the library by the library cluster attendant. The cluster attendant may call the help desk for assistance. The help desk operator can call on the help desk supervisor or the help desk manager. The manager relies on the full time staff specialists.