They may have reduced inventories or improved productivity, but the costs were far higher than ever imagined. And the returns took a lot longer to be realized, due to a general underestimating of the complexity of the installation process. Vendors say their products will identify new sales opportunities, help keep existing customers, improve the efficiency of your sales, service, and support teams, and otherwise save Western civilization from pollution, global warming, and all other afflictions. It's the patent medicine show of the new millennium, complete with the lack of discussion about price. That's the one question that is guaranteed to stop the torrent of claims.
Vendors hate talking about the price.
Even consultants have to sign nondisclosure agreements to find out. It's all about negotiation, and more so now than ever. Copyright 2001 INT Media Group, Incorporated All Rights Reserved.