Thus, collectors may work evenings and weekends. Some collectors work part time. This job can be stressful because some debtors are angry or upset. Collectors may use telephone headsets and computers while talking with customers and keeping records of agreements made. Occasionally, supervisors may listen in on collector's conversations with customers to evaluate their job performance.
Wages vary with training and experience.
Entry level wages can be lower. Earnings of collectors vary by area of the country and employer. Some collectors receive a base salary and work on commission beyond that. Other collectors receive a salary only. There were 5,250 people employed as bill and account collectors in Indiana in 1998.