What is their ruling passion. The complication is the beginning of the action, where all the conflicts gets set up, the wires get crossed, the people oppose each other, the lovers get lost from one another etc. The resolution is the way the play gets resolved in the end. If it's a comedy, the play generally ends with a marriage, a party, a dance. Comedies end with the hero's integration into society.
Tragedies are about the hero's isolation from society, so they typically end in death or exile.
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