Either the Standing Order or Subscription manager will need to get involved. These claims should be turned over to the appropriate person. The Unit supervisor runs a monthly list, sorted in alphabetical order, and used to claim both standing and subscription late titles. Claims generated from this list are printed on a weekly basis and given to this Unit to process. Depending on the publishing pattern of the serial, wait a couple of days to make sure that the claimed issue did not arrive in the meantime.
Unnecessary claims affect our credibility with our vendors and publishers.
In all cases were claimed issues involve payment problems, they should be given to the standing or subscription order manager. Work closely with either manager to resolve difficult claims. Make appropriate check notes as needed to avoid duplicate work in solving late issue claims.