Without proper training, even the best QMS will function at some level below peak efficiency. The importance of training is beginning to be noticed at third-party registrars. Most registrars are beginning to look at training as a core element in the effective functioning of a quality system. It is hard to imagine any QMS that does not undergo changes over time. Procedure, process, specifications, and customer requirements all change and, without training, an organization cannot keep pace.
Training provides the glue that holds the quality management system together.
In terms of actual time allotted to creating a QMS, training is a major element. Lack of training is easy to spot, particularly in third-party audits. For an ISO QMS to function properly and provide value to a company, all the above processes must function properly. Without executive management establishing the quality direction and goals of the enterprise, all that follows is bound for stagnation and failure. In summary, NASA and Ames must develop their quality policy in close alignment with the business philosophy of the Agency.