Sometimes, the students owe a higher amount than what it exit interview information says was borrowed. These students are considered in default in the school's default rate calculations. The regulation is unfair and absurd because the students are actually making payments even though they could have decided to go into a forbearance status. The students might be making small payments but they are still making payments. It has become difficult to provide services to that special segment of the population they serve.
Schools spend too much time on regulations and procedures.
Suggestions for what could be done differently. This information should be publicized. Knowing ahead of time what causes this type of action from ED will prepare schools to do a better job. Schools would feel they were in a better position when they had to call ED for assistance. Situations do not apply to all schools.