Emphasis placed on problems specific to manufacturing environments, although other businesses are studied. Includes operations management, quality considerations, customer service, demand management, purchasing considerations, inventory control including JIT and MRP, statistical process control, productivity, maintenance, facilities design, layout and location.
Students can speak effectively in front of a group, or as part of a group.
They can demonstrate effective listening skills through their ability to analyze and interpret verbal messages for content, context, and affect, as well as retain messages acquired from the listening process. Students are aware of cultural diversity and its implication. Describe the different levels of management. Explain the skills required for effective management. Define operations management.