Engineer Pointwise is seeking applicants for the position of Technical Support Engineer in our Fort Worth, Texas offices. Technical support continues to be a positive differentiator for the Gridgen product and is considered vital to the long term success of the company. Therefore, a self-motivated problem solver with excellent interpersonal skills can look forward to working on the following projects. Gridgen end-user support. Help users work through and around Gridgen problems via phone, fax, and e-mail.
Track defects from report thru resolution.
Maintain and improve defect tracking tools. Develop and maintain materials for teaching Gridgen to both new and experienced users including training notes and test cases. Instruct users both at our site and theirs. Prepare and maintain the Gridgen User Manual, Release Notes, and web site. A BS or MS in engineering and at least 1-2 years of industry experience with CFD are required for this position.