Exercises and case studies provide an opportunity to implement theoretical learnings from the course. Offered every other year. Emphasizes development of training sessions within organizations. Diagnostic methods for assessing needs and determining the utility of specific training are explored. Roles of consultant, in-house human resource trainer, and liaison with subject matter experts are differentiated.
Students develop training modules for communication skills training.
136 Managerial Communication 3 sem. The communication relationship between managers and employees involves a set of circumstances not often found in everyday communication with friends and colleagues. The differences in power, knowledge, job description, and life experiences create many unique and challenging interactions. This course looks in-depth at the circumstances which affect communication between managers and their employees as well as at a number of theories and strategies for improving communication in the workplace. Gender and Communication 3 sem.