20 lines from Byron Becker of Univ. Here's another suggestion for using Listservers and Newsgroups to manage the potential flood of course-related EMail.
Students post their questions to the newsgroup where all can see.
Instructors, tutors, and other students reply with answers. The BIG advantage I see of using either a newsgroup or a listserve is that everything is public. No one gets information simply because they e-mailed the right question and got a personal response. Also, the thought of posting a question in public reduces the number of frivolous questions. Those that are selected for posting are reviewed and may be edited for clarity.