Working in partnership with families, local communities, and other agencies to assist clients. Providing cash assistance and food stamp benefits to eligible families as they work toward independence. Ensuring that everyone who comes into a Texas Works office has the opportunity to learn about alternatives and resources that will lead them to self-sufficiency. Providing accurate, timely, and courteous service. Before filling out an application for assistance, potential clients are asked to visit the resource room, which contains local job postings, lists of community resources, and child-care information.
Some offices even offer computerized job searches.
Texas Works staff advise potential clients about the options available to them. Resource rooms aren't designed as a hurdle to receiving assistance, and no one is kept from applying for benefits if he or she wants to. The rooms' purpose is to make people aware of jobs available in their area and to encourage them to go after those jobs. It's up to the potential client to make the decision to pursue work instead of welfare. However, it takes more than DHS employees to help someone find and keep work.