Many liken the voice quality to a cell phone call. Sometimes it's worse. But if they use the right service, users can get a remarkably clear signal, said Steve Brown, director of sales at ECI, a computer technical support company in Des Moines. Blash said he has experienced minor signal problems. But it's free.
Service varies widely between companies.
The time of day you call also affects the connection. When few people are accessing the site, calls can be as clear as a regular phone. At peak times, just logging onto the Web site can be impossible. Prepare for resistance from some people you call, though. It's new and we don't like to be experimented on.