Payment Customers agree to supply appropriate payment for the services received from DI, in advance of the time period during which such services are provided. Customers agree that all setup fees are non-refundable once setup is completed. Customer is aware that if you are paying by credit card, prepayments will be billed and charged automatically, and that DI may apply the amount due to the provided card at any time. All invoices are sent to customers via e-mail. Customer understands and agrees that DI shall not be responsible for any charges or expenses that customer may incur resulting from overdrawing customer's bank account or exceeding customer's credit card limit as a result of an automatic or manual charge generated by Dialtone Internet pursuant to this authority.
Timely payment is crucial.
If customer's account is in default and their account is sent to collections, customer will be responsible for any collections fees that may apply. All fees paid in advance of cancellation will be pro-rated and refunded by DI to customer if DI initiates its right of cancellation and customer is NOT in violation of these Terms and Conditions. Due to protection concerns, all account cancellations must be done in writing via US mail or fax. Notifications of cancellation must include the company letterhead, account name, principal contact name with valid signature, last four digits of credit card number on file and reason for cancellation. Third party cancellations are not accepted.