Take risks with your thinking, to take risks in how far you're trying to push the client, and not to be conservative and too cautious. I had a conversation with a colleague recently who was learning how to ski. He said that, in the course of his ski week, he concluded that, if you weren't falling, you weren't learning, and I think that's, you know, a general rule of life. You've got to take risks and be willing to fail. Cow drinks water and makes milk.
Snake drinks water and makes poison.
The first is to be kind. The second is to be kind. The third is to be kind. You can't stay mad at someone that makes you laugh. Something given up, something not taken, something not gained.