It is run on a voluntary basis apart from the Skippers and a part-time Office Administrator. It has long been the practice to make no charge for the boats. Regrettably, a charge may be levied on Local Authority and Health authority organisations in some circumstances. The boats have a hydraulic lift to assist wheelchairs aboard. The toilet and washing facilities are designed for disabled people.
Windows are large and set low to provide a good, clear view of the canal.
Bookings can be made for disabled people of any age. Wherever possible bookings will be accepted on a first come, first served basis. The ratio of helpers to disabled people must be determined by those making the booking. It is preferable not to have more than six people in wheelchairs on day trips, or on cruises. The Trust provides Skippers who are responsible for the safety of the boats and their passengers, as well as for ensuring that the necessary equipment is available for passengers.