Videotapes and CDs work best with Buster nurses because they're comfortable manipulating information. They want to fast-forward past the parts that they already know and repeat the parts they need to learn. In contrast, Boomers may be more comfortable with classroom learning and discussion because it's more personal. They get the message better in meetings or from written documents. Hold fewer, shorter meetings for Busters.
Younger nurses have an aversion to lengthy meetings.
They want information delivered quickly without chitchat so they can get back to work. They're suspicious of Boomers who don't get to the point immediately or present it forcefully. Many Boomers perceive the abrupt attitude of Buster colleagues as rudeness. Delegate work in a way that draws on each group's strengths. On a cross-generational team, the team leader should encourage the Busters to do the research and Boomers to process information.