We have already experienced this as the ProCard and new travel program have been implemented. Staff who were previously involved in processing transactions are now fulfilling a different role - training, mentoring and coaching departmental staff in new and changed processes and responsibilities. Training is a two-way street. I would like to take this opportunity to recognize Elizabeth Dale , Director of Facilities and Business Services in the Campus Center, who was recently selected as an American Council on Education Fellow for next academic year. This highly competitive national program allows recipients to spend a year at another institution in a learning capacity.
Training occurs at all levels and in many forms.
Others offer training to individuals or campus departments regarding programs they offer. Auxiliary Services Pat Crutchfield coordinates and conducts workshops on diversity, customer service, team building, safety etc. Dining Services Ken Toong, Manager of Dining Services has brought in private consultants to talk to staff about food management, food safety and collegiate cuisine. Human Resources Human Resources offers workshops in retirement planning, supervisor issues and participates in the orientation fair. Physical Plant Offers 40 workshops on topics ranging from word processing and spreadsheets to safety, supervisory skills and customer service.