Staff must be knowledgeable about your operation, your services and products as well as the amenities available in local area. They should become familiar with area attractions, local restaurants and accommodations. Also, your employees should be easily identified by their dress and nametags. Be aware of museums, churches, and local events occurring in your community. Michigan State University Extension Bulletin E-2064, 1987.
Welcoming Visitors Welcome each customer with enthusiasm and a smile.
Ask how you can assist them. Be pleasant, courteous and sincere. Always have time for your customers. Display your value added products in varying quantities and sizes. Retail Sales Be sure to post prices for products and services so that they are easily visible to customers.