Prior to placing an item on contract, it will be certified by diagnostic testing, physical inspection and inventory to ensure that it is in proper working order and can be supported under the maintenance plan. Items outside of the University system or non-standard items may be placed on contract by special agreement. To ensure prompt and efficient service, all questions on contracts and repairs related to computers, communications and networks must be handled by or through Computer Services. Exceptions to this policy must be approved by the Vice Provost for Libraries and Information Systems. The owner must be able to provide proof of purchase.
Warranty work for repairs is for ninety days on labor and vendor's warranty for specific parts.
USC warranty for software is limited to the media of distribution under proper licensing agreements and the limitations of the vendor's warranty. Questions on software warranty should be directed to Computer Services Service Center at 777-1800. The labor rate includes repair personnel travel time to and from the user's site. Non-standard components, items which are part of a piece of equipment, may be excluded from the service contract. Under Support Service Contract Liability for non-supported software will be strictly a responsibility of the user and will not be covered under a support service contract.