She told me that her eyes were full but she was proud of herself because she didn't break down or attack back, but tried to explain again how important it was for the process to continue. After the meeting she demanded extra executive support and received it. But this illustrates one of the main problems a Y2K project manager will have. People have to run their departments differently from now on. They have to have a much tighter inventory of the hardware and software they use and how their people use it.
Some practices just have to stop.
Push has come to shove, and the time line doesn't allow an extended process that will take everyone's' hurt feelings into account. More and more often, once-independent department heads are being told by project managers they don't know or trust to change the way the run their departments, and many don't like it. An example of a success story was given at the conference. Jeannette Sevedge-App was honored by being named to the SPG Year 2000 Hall of Fame. She detailed her efforts and the results in a presentation at the conference.