The Problem Solvers, a partnership of WKYC TV3 and the Greater Cleveland Better Business Bureau in association with Ameritech, is a program designed to educate local consumers and help resolve matters of dispute. The 10 Steps to Consumer Success is an effort to help Clevelanders avoid common mistakes in their everyday consumer transactions, culled from the BBB's experience in its 87 years of building bridges between consumers and the business community.
Smart consumers know that self-education is the key to a positive buying experience.
Next, you should research the reliability of the company. Get references where appropriate, as well as any license, registration or insurance information. Ask about affiliations with professional and certifying organizations, and check them out for yourself. Read the Frequently Asked Questions page and understand all shipping and return policies that may apply to your purchase. Print out documentation about the site and your order, and look for approval seals from organizations that help guarantee a secure shopping experience on the web, like the BBBOnLine logo.