If you are doing this correctly, and still can't access your files, contact tech support. There may be a hold on your account or technical problems beyond your control. When using a template, the form calls for text and link colors. The 6 digit codes are here. Reference them, chose the ones you want and inset them in teh appropriate date feilds in the template form.
Visited links are usually a lighter color than the original text.
The template is great for it allows a larger variety of text colors than the EZ-Web.