It is most important that exact exceptions be taken in writing on the delivery receipt as to the conditions of the consignment and a copy of the delivery receipt must be retained for your claim file. Take photographs where applicable. The consignee should promptly notify a surveyor as soon as loss or damage is discovered. The consignee should refer to the back of the original certificate or call the Insurance company for a surveyor in their area. They may also use any surveyor who is approved by Lloyd's of London or the American Institute of Marine Underwriters.
Surveyors are neither settling agents nor affiliated with the insurance company.
Rather they are independents who report the facts to the insurance company and have the responsibility to determine the amount of loss. Usually the insurance company will pay surveyors directly for their services. However, in situations where a surveyor requires up-front payment, the insurance company will reimburse the claimant. Contact the Insurance Company immediately. In addition, a letter notifying the Insurer of the claim is required.