Research is being done on team group processes and measuring the ability for teams to function well. Data from the project is being used for thesis data for a few students. The training is aimed at providing employees and front line supervisors with skills in communication and service orientation. Training needs have been assessed and the program is under development. Training will consist of a variety of techniques including training videos and practical exercises.
Some students do their thesis using data that they've collected from an organization in the area.
An example of such a project is with First Tennessee Bank . Students working for First Tennessee have validated a selection procedure that uses biodata to predict job performance in a bank inducing a culture change. Some students also examined the ability of personality questionnaires to predict performance. Students also designed a performance appraisal system and a rater training program. The result of the project has been several theses as well as useful selection information for the bank.