The warranty covers normal use of our products. Misuse or abuse voids the warranty. Some fabric stretch and wear should be expected and would not be considered evidence of defectiveness. Through normal use, all cushions will soften and lose loft with time. Loose seat and back cushions should be fluffed and turned weekly.
Warranty service is handled through the original furniture retailer.
Should service be needed, contact your furniture retailer. This is a limited warranty. After receiving Fairfield authorization, the retailer will either make an in home or store repair or return it to the factory for repair or replacement. Fairfield's transportation responsibility is limited to the first year and to the transportation between the retail store and the factory. Outside of the U.S.A., warranty is limited to replacement parts only.