Information services volunteers were recruited in a variety of ways. Volunteers put the visitors' needs first and their own personal gains second. They also highly valued learning new things and interacting with staff or other volunteers. Five subgroups of volunteers, each with a different information services role were compared. Women more often did information services jobs, whereas men more often were campground hosts.
Satisfaction is consistently high.
There were substantial differences in how volunteers were recruited. For instance, the campground hosts are much more likely to be recruited by park staff, and information services people by other volunteers. There are significant differences across a range of variables and program managers are cautioned to assess different roles separately in order to serve each group better. In conclusion, the CSP information volunteer cohort is very happy and committed. Even so, the data strongly suggest that volunteers should be matched to job roles holistically, simultaneously taking into account the job tasks, other staff, and volunteers' personal preferences and needs.