They need remote access communications that work. Fortunately, there are more alternatives to help telecommuters stay connected to their corporate systems today. While companies have come to expect remote data access for off-premise employees, remote voice solutions are now available that let remote workers use their office phones, with all of the PBX features, from home. There are consulting and service companies who specialize in supporting the needs of remote workers. By providing the same tools that workers have in the corporate office, including seamless access to the telephone system and data networks as well as a support network, we are creating an environment that is productive, familiar and ensures a sense of connectedness for our remote workers.
Telecommuting is here to stay.
If you're not doing it, you will be, because your competitors are beginning to move into telecommuting with increasing speed. TSI works with organizations to develop telecommuting solutions that integrate technology, people, work processes, and work environment in programs that can be scaled across the enterprise and sustained over time. In addition, TSI works on a consulting basis with call centers in design, project management and performance improvement. TSI also has offices in Philadelphia and MountainView, California. 11 GartnerGroup, 1996.