They may be obtained, free of charge, by simply completing the Dental Inquiry authorization form. United Concordia's Dental Customer Service IVR System offers dentists and most subscribers access to information stored in United Concordia's records via the telephone. This system combines the best features of the previous automated systems with new enhancements to create one comprehensive resource. The new IVR system is easier to use, provides more access to information, reduces the length of telephone calls and quickly transmits information. You can choose to listen to the information while still on the telephone or request the information be sent by fax or mail.
Subscribers can request new identification cards, blank claim forms and a listing of dentists.
The IVR system is accessible through United Concordia's current toll-free Customer Service numbers.