Looks up information on main frame computer prior to calling. Handle customer complaints in a professional manner, directing customers to assistance when needed. Data entry of alphanumeric data into PC based applications and performs general clerical skills as needed including verification of report information in database, making copies, and stuffing of envelopes. Assist Quality Review department with on going customer satisfaction feedback collection process. Effective telephone skills are vital as well as strong verbal and written communication.
Salary is commensurate with qualifications and experience.
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