He or she will respond to telephone and written inquiries, give assistance on using software, investigate possible software defects, and log enhancement requests. With Education Specialists and Technical Writers, he or she will participate in the creation and delivery of training courses and problems demonstrating software capabilities. Additionally, he or she will assist Software Test Engineers on an occasional basis in his or her areas of expertise. Support Analysts also perform pre-sales benchmarks as required. Position is in New Jersey.
Salary is consummate with experience.
Look 'outside the box' and ' over the next hill' for non-traditional solutions to help meet challenges. Actively communicate with many external sources to harvest the ideas that will make a difference. Develop and exhibit business literacy including awareness of business vision, values, structure, organization, and processes. Increase technology awareness. Discover solutions to problems of unusual complexity that require a high degree of ingenuity and innovation.