While the Information Center is equipped to handle both Ethernet and modem laptop consultations, the increasing demand for this service has made it necessary for us to implement a new laptop consulting policy. Any user can schedule a laptop appointment by calling or coming into the Information Center. Appointments are handled by laptop cons. Laptop appointments should be made through the Laptop Schedule page.
Users can have an appointment at any time a laptop con is available.
Use the guidelines on the schedule form, and your best judgement, to decide how long to make the appointment. There can be only ONE laptop in the IC at any given time. Laptop cons who can't solve a user's problem should make a regular Remedy referral to the appropriate IAS group, such as Windows Dialup, or refer the user to DSS if appropriate. If a 3-hour appointment is made for Chicago campus users, they will have to travel to Kresge for that appointment once it is made. Note that Kellogg users are supposed to go to the Kellogg Information Systems office for all technical support during business hours.