Time Management There never seem to be enough lab assistants during the crunch times. Budgeting your time is essential. Sometimes, showing a person where an answer is in the manual will help them get started until you can check back with them later. If you are asked to help with software placed in a lab by a professor, do what you can, but ask the students to let their professor know that more assistance is needed. We do not expect you to know everything - although many people do.
Telephones Always answer the phone cordially and clearly.
The phones are for business use. The office staff can t be in 12 places at once, so the phones are vital. You may make personal calls, but please keep them under 2 minutes, and please limit client calls to 5 minutes. Visitors You may have personal visitors for very short periods of time while you are on duty. Please remember that your work comes first and that others are trying to concentrate.