Computer Operations Technician All of the above duties, basic operation skills for monitoring system, answering the telephone, basic troubleshooting of user questions. Usually this would just include the physical connection. CC213 Computer Specialist Same duties as above with more knowledge and experience. Computer Technician All of the above duties with more extensive experience. Computer Technician All of the above duties with more knowledge and experience, as well as special project assignments which may include PC configuration and assisting customers to prepare output service.
Software includes statistical packages, electronic mail, web resources, and more.
Basic mainframe consultations may also be involved. CC319 - Microcomputer Lab Consultant III Same as CC219 with ability to answer more complex questions pertaining to PC, Macintosh or Multimedia software and hardware. CC419 - Microcomputer Lab Consultant IV Larger skill set required than CC319. Must be able to work independently and answer more complex questions. May get involved in supporting the operating system, and installing software, hardware, and networks.