General Guidelines Treat people with disabilities with the same respect and consideration that you give others. Talk directly to the person with a disability, not through the person's companion. Refer to a person's disability only if it is relevant to the conversation. Avoid negative descriptions of a person's disability. Remember, in actuality, a wheelchair is not confining-it's liberating.
Visual Impairments Be descriptive with people with visual impairments.
When guiding people with visual impairments, offer them your arm rather than grabbing or pushing them. Always ask permission before you interact with a person's guide or service dog. If asked, read instructions to users with some specific learning disability. Mobility Impairments Try sitting in order to make level eye contact with patrons in wheelchairs when you interact. Speech Impairments Listen carefully and ask people with speech impairments to repeat what they have said if you don't understand.