Colleen added that the greatest success was open discussions. She plans to have a detailed orientation for future classes. He is concerned about the time it takes to re-build the address book. He anticipates more problems in this area. Alice Christie said there is a basic misunderstanding of clients and servers.
Users worry about losing their mail when they convert to Messenger.
A copy of the draft is attached to these Minutes. She suggested consideration of the Arizona Government Training Services, as they are under State contract and can probably develop a training program for a reasonable fee. Connie said this was not out of the question, but training was not the primary problem installation and support are a more critical issue. Richard Lerman suggested advanced students be hired and trained to provide support within the units. The committee agreed that Richard s suggestion be recommended.