The following terms and conditions apply to all technical support services supplied by Matra Datavision. The scope and content of the various services are defined in the descriptions of the Support Packages. Support means answers to questions, guidance, and other assistance as determined by Matra Datavision and set out in the support package description.
Support excludes configuration and repair of hardware.
You will be responsible for performing operations on your computer system, according to respect system prerequisites. Such information may include, but not be limited to, the type of hardware you are using, a description of the problem for which you seek Support, and additional software you are using that falls outside the Subject Matter Scope of Coverage. You understand and agree that the completeness and accuracy of the information you provide to Matra Datavision pursuant to this Section may affect Matra Datavision 's ability to provide Support. Such hardware is unsupported hardware. Matra Datavision shall have no obligation to provide Support for any system that is or that includes unsupported hardware.