I need to install it on a new machine. They either authorize it or they don't. In fact, they'll probably have to automate the process because it's so expensive to have an actual human on the other end. My mean time between hard disk failures is about 2 years, but I'm a heavy user. This really changes the nature of the business.
Support is a joke.
Actually fixing the machines costs too much money. If they put trusted hard disks in place, then there needs to be someone to care for these disks. They can't just keep waving good bye when you walk out the door. The business model needs to change to be something like cable television. That means hiring thousands if not millions of technicians who will come to your house and fix your hard drive.