The Unit for Disabled Passengers has been set up in 1984. Guides and timetables are produced in large print. Buses Evidence was given of the problems caused to people with visual impairment by the wide variety of bus styles. Low floor buses are being introduced on five routes within the Borough. Mobility buses connecting to the Shopmobility Scheme are available on certain days.
Stationlink buses have visual and audible directions.
All buses have glow indicator blinds and colour contrasted handrails. Most underground stations do not have disabled access. A lift installation programme has commenced, but will take some years to complete. Ticket offices have induction loops and sound enhancement systems and already use contrast colours and new ticket machines will have large print. Underground information is also available on tape and in Braille and tactile format.