Over the past several years, we tried a number of approaches to enable CSS to maintain and respond to user's needs while finding time to develop new systems. This proves to be a difficult combination.
Systems development requires extensive blocks of concentrated time.
The staff loses the logic and flow of programming and systems development when frequently interrupted. Thus, we would like to try a process using a help line. The new CSS Help Line number is 4-8993 . Each person will take a turn staffing the phone one day a week. They will receive calls and answer questions or help resolve problems.