Learn how to transfer calls, put callers on hold and how to perform other telephone functions. If necessary, make notes to help you remember seldom-used procedures. Consider using earphones instead of speakerphones for your interviews and other communications. Speakerphones subject the caller to an annoying echo that makes it difficult to hear clearly and will probably pick up the kids playing in the background. Earphones and headset will let you type the story right into your computer.
Some writers have the story finished when the interview is over.
When you have to look for a contract, or a disk, ASK a caller's permission before putting them on hold. Studies indicate that callers become annoyed after being on hold for 17 seconds. Reduce annoyance by asking permission first, explaining why they are being put on hold and by giving an estimated time that will elapse before you get back on the phone with them. Answer the phone with your business name and your own name. WordWorks Writing Service.