A photo ID card with patient data on a magnetic strip became the key. Medicaid applicants get their cards at conveniently located state offices. This allows eligible recipients to quickly choose their PCP based on criteria important to them. This verifies patient eligibility and benefit use. No paper bills, checks, envelopes or postage stamps are needed.
Users can see payment status information using the Web site. .
Average claims processing time was reduced from 15 to 3.5 days. Before EDS initiated a decision support system, programmers developed 130 reports from the database in a one-year period. After system installation, staff members generated reports at an annual rate of 1,140. That's well over an eight-fold increase. You can see more detailed results in the annual progress report EDS placed on the Web site.