Leaders should spend time with customers to find out what they are thinking. The world has become too complex for a boss to watch, direct and control workers. A boss creates the environment and the workers do the work. A broader span of control will force leaders away from over-control and force them to empower as well as depend on workers to get the work done. Span of control will be transformed into span of support.
Top leadership has to be firm and give the organization no option in order to make R-E work.
The attitude is that we will carry the wounded and shoot the stragglers. Leadership Vision . Leadership provides vision, values, and guiding principles. They get worker participation and buy-in as well as provide the resources for the change and train, train, train in order to empower workers. In R-E Organizations, training budgets are five times that of Traditional Organizations and productivity is 10 times higher.