Great grades earn bonuses at Taste of Texas, while exemplary productivity can merit gifts, such as a night on the town with limo service. Managers can earn trips to Mexico, Paris or London. Newcomers undergo a formal, six-day training period with a partner. Thirteen managers do evaluations. Besides knowing the service manual, new hires are expected to be conversant with the history of the restaurant.
Training is ongoing.
Finding employees with experience, a prerequisite to working there, is never a problem, according to Hendee. She trains employees to be good citizens as well as good hospitality industry workers. Waiting tables is not what you want your staff to do for the rest of their lives,'' adds Hendee. Most of the 80 staffers have been with the restaurant for years. There is no training manual, and everyone is cross-trained.