Therefore, the university could continue to receive services from Sentinel under the terms of renewal with the County or, if we prefer, we may issue an RFP to establish our own service contract for computer products. Information Technology will continue to operate the Help Desk that provides consulting support for the university community. This will enable us to develop service history records for our equipment and to assess the responsiveness and effectiveness of our service provider. Support for faculty, staff and student individual purchases will be through the ASU Computer Store. Individuals may maintain services wherever they choose, but we will provide assurance that services will be available through the Computer Store on all products that they sell.
Some departments provide their own service support.
In the past, they have been able to obtain parts from the Tech Shop. There are several options available for parts purchases. The Computer Store will expand its inventory of parts and make them available to university departments, as well as individual students, faculty and staff. The cost of service will be reasonable. Very few departments have had maintenance contracts through the Tech Shop.