There were several recommendations that focus on ITS maintaining better information about individual computers. ITS should track the status of each departments computing resources. This forms the basis for recommendations for keeping each system up to the current standard. ITS should also maintain a history of changes applied to each system. ITS should communicate the results of its equipment census.
Site licenses are a valuable resource.
ITS should disseminate information regarding these licenses so that departments do not purchase duplicate copies unknowingly. ITS should provide contacts, information, advice, and assistance for purchases of systems. Placing an order should automatically include installation and set-up so that the process is easy for the department. Structure Detailed information about ITS staffing responsibilities should be made public. Customers need to know the ITS structure, areas of responsibility, roles, services offered so that they know which area of ITS to contact for each type of problem.