Mobilizing All the Resources of the Community Supervising people who work away from your office requires proactive efforts at communication. The smart supervisor will simply plan for this difficulty and adjust to compensate. Generally speaking, processes will take longer, will include a greater chance or misunderstanding, and will need to be managed more carefully. Workers in isolated or separated settings are prone to develop fears about their degree of inclusion in the system. Withholding information from your people creates a sense in them of having second class status.
Secrets are the bricks in the walls between people.
People from whom information is withheld will go to extraordinary lengths to either obtain the information or to create their own versions of what is going on. When decisions that affect people are being made, efforts should be undertaken to involve those people in the decision-making process. Bringing people together for interaction is the best way to accomplish this. For many people, written communication is not an adequate substitute. The longer it takes for a decision to be made at the central office, the more left out people outside will feel.