They're carefully watching the Internet and calling their lawyers. And you're not alone. Thousands of dissatisfied consumers are telling their stories in cyberspace for anyone to read. They complain about how companies treat them, about the products they sell. Today's protesters demonstrate on consumer opinion sites.
Some sites are sophisticated.
Others are crude and juvenile. One guy has a problem with the Chase Manhattan Bank. Another is irked by Bell Canada. Consumers visiting this site have a problem with Dunkin Donuts. Not surprisingly, companies aren't happy with this on-line activism.