Students examine existing and new functional systems for their ability to meet company strategy.
Students then evaluate the need to design or redesign certain elements or all of the delivery system. Presenting TQM as the driver of competitive advantage allows this module to accentuate the contributions of all functional areas to the creation of high-quality products and services. Strategic Fit emphasizes the critical importance of making every element of the delivery system consistent with an organization's business strategy. Collaboration with the Business Mentor company to recommend the design or redesign of a piece of its delivery system is an integral component of this module.