I like money. I love technology. There's good news. Standards are beginning to emerge that may make your decisions a little easier. If you are my age, you probably think of a big machine on a raised floor in a well-lit computer room.
Some companies are legendary for good customer service.
I have great memories, for example, of Dell's customer support people walking me through the setup of a new system late one Christmas Eve. At the XML '99 conference, the Extensible Markup Language emerged as a potential key factor in e-business on the Web. Consumers have it better than ever. Product quality is always improving.