There is an enormous opportunity for banks to differentiate themselves and add value by recognising and responding to these issues. Services Needed As part of a survey, we asked an audience of treasurers where they would like bank service providers to concentrate. What they mean and how a bank can implement customer services around them is something well supported in e-business. All of them seem like a problem crying for an Internet-based solution. Many companies both in the financial sector and out of it are already working on and with such solutions.
Some examples follow.
These are not major examples, like those provided by the likes of GE and IBM, but are as real and perhaps, to many people, more meaningful to their situation. We want to tailor an exciting interactive service that will provide unparalleled levels of personalised customer care. With so much of an organisation's business conducted or operating on Internet-based applications, it becomes a very simple task for a treasurer to draw out valuable data, distribute it and use it productively. It becomes far simpler to manage across a business, as opposed to within particular department areas. A remarkable example of where information over the Internet became standard centres on the introduction of the Euro.