You learn how to become a more effective leader and how to build a highly motivated work team. Our programs are taught by practicing service professionals, service consultants and service management educators. You may attend as many seminars as you wish, in any order, without obligation to the certificate. Program content is selected and continuously updated by leading industry professionals to meet the specific needs of today s service managers. We strongly recommend that all three units be completed within a 12-month period though a maximum of three years is permitted.
Supervisors get things done through people.
This workshop helps you become a more effective manager, supervisor and leader. During this three-day workshop, you examine and develop the managerial skills you need to better lead your product support group and advance in your profession. Topics include the service manager s job and expected results, key guidelines for the success-oriented manager, effective communications, developing positive interpersonal relationships, examining and optimizing your own leadership style, and finding, hiring and keeping good technical people. You gain an understanding of how to consider both internal company situations and the marketplace as you plan and manage service operations. This three-day workshop emphasizes the service manager's role in all aspects of marketing, customer service and aftermarket product support.