Explain new or unusual terms the first time they are used or in the definitions section of the statement. Avoid jargon wherever possible, especially when training new employees. Avoid unneeded words. Avoid complex writing. If the writer's vocabulary is unusually large or if they write using complex sentence structures, the writing may be at too high a level for many of the users.
Understanding is far more important than the correctness of the language.
Use active verbs instead of passive phrases. Write the way you speak. Use words and phrases that you would normally use in expressing the same thought orally. Click Here to view some sample policies and procedures in PDF format.