Some private, for-profit agencies are listed if they provide a unique service that may not be available from some other source. Confidential - Generally refers to our commitment to maintain the confidentiality of callers.
Some offices do fall within the mandated reporter status.
An exception may be made in the event that there is a life-threatening situation. None of our offices use caller I.D. Contact - Refers to the person that is contacted by the local First Call for Help to review and update information in the database and as the general contact for the agency. The person identified in the intake procedure who is to be contacted for specific services listed in intake procedure or service description. Crisis Line - A phone number that provides direct access to a phone counselor trained in crisis counseling for such emergencies as suicide prevention, rape, sexual assault, severe depression and other situations that may be or may lead to life threatening actions on the part of the caller. Law enforcement or other emergency services may be contacted.