Customers seeking technical support through the WANLink HelpDesk need only a standard Internet Web browser to create trouble tickets. Once a trouble ticket is created, WANLink HelpDesk provides them with e-mail based status reports and knowledge base searching facilities. Technical support technicians are instantly notified of new submissions via e-mail or pager. This is extremely helpful when conditions prevent the users from access to the network. Managers and technicians will find WANLink HelpDesk greatly improves support workflow, tracking, and management.
Technicians access trouble tickets via a secured Web based application environment.
Each trouble ticket is logged in a database for quick recall and updating. Managers can view and print multiple reports as well as create their own custom reports using Microsoft Access. WANLink HelpDesk can be hosted on your computer systems or here at WANLink.