First Forums ITRC Pros and ITRC Graduates Berlene Herren, an HP Response Center engineer, has earned the first ITRC Pro and ITRC Graduate awards in the IT Resource Center Forums. We base these awards on points forum participant earn when they provide solutions to users' questions.
Users earn points when the author of a question rates responses.
We tally every user's points and you can see the top earners on the site. We award IT Pro and ITRC Graduate designations when users earn 250 or 500 points, respectively, and Berlene accomplished both of those milestones in a little over one month. Berlene has worked for Hewlett-Packard for the past two years, one of those as a contract employee. She started her IT career in 1992, when she became a Novell Administrator. In 1996, working with Lockheed Martin in Frankfurt, Germany, she was the Metropolitan Area Network Administrator.