This Webcast briefing will offer the information you need to ensure online consumer service excellence and customer retention. It s clear that internet commerce is here to stay and it is going to provide benefits far beyond those presently in place or yet envisioned. The Net s ruthless efficiency has greatly reduced friction, created enormous time efficiencies, made customers smarter and ushered in a whole new era of business opportunity. Those who understand that the era of easy riches is over, and treat e-commerce as a major business opportunity where success and profit comes from clear thinking and hard work will succeed, indeed, are succeeding.
Service is the key to winning on the Web.
The savings are significant no travel time or hassle and no travel expense. The audio portion is delivered over the phone for reliable and clear sound quality. It is recommended that you use a speakerphone so several staff members can listen to and participate in the seminar. This is a very controlled environment that has the feel of a talk-radio program. The visual information is delivered via the Internet.