You can do this in two ways. Enter the login ID for the person who will receive this reminder. Click on save to send the reminder. A notice will appear on your screen telling you whom the reminder will be sent to and when. Click OK to dismiss the notice.
Users can t reopen a ticket.
Contact ITEC to request that the ticket be reopened or create a new ticket and reference the old one. Clicking on the Create or View Remedy tickets link on our home page can access ITEC s web interface for Remedy. If using the Remedy Client tools, ports 2112 and 2122 must be open. Additionally, from the login screen, before entering username and password, click on 'Accounts'. Next, click on the box marked 'Advanced Server Properties'.