Employment within the banking industry varies from maintaining static growth to growing rapidly, depending on the area of the industry. The banking industry has become sales-orientated, and employment levels have adjusted to allow more focus on the needs of the customer. With this type of technology, services can be centralised in one place, or individuals can use the services from home, and many call centres have rostered shifts to cover a 24-hour service to customers. The majority of people working in the industry of banking are employed full-time, and more women than men work within this industry.
Staff turnover is currently stable.
These trends are expected to remain the same during the next three to five years.