Pre-paid phone cards are rapidly becoming everyday products for millions of U.S. consumers. However, as the pre-paid phone card business grows, so do the number of consumer complaints concerning hidden charges, poor quality connections and cards that fail to work. In response to these complaints, the Better Business Bureau, in association with American Express, the Federal Trade Commission and the New York State Attorney General's Office, is offering a brochure containing important tips for purchasing pre-paid phone cards. We urge consumers to check out the company or buy a small denomination card the first time they purchase. But choosing the wrong card can be a disaster.
Smart consumers get the facts.
We've packed this brochure with tips that can save consumers the hassle of buying phone cards that cost too much or just don't work. The Facts About Pre-Paid Phone Cards . Consumers need to know both how to select a pre-paid phone card that gives good value, and how and when to use such a card. The brochure highlights simple things consumers can do when purchasing a pre-paid card, including making sure they know the rate per minute and the minimum charges for each call. Consumers should also ask if they will be charged if the party they call does not answer and whether the retailer will stand behind the card if it does not work.