Don't ignore customer complaints or requests for refunds. Some of the best customers I have are people who initially complained about my product or service. When I get a complaint, I immediately contact the customer and assure them that I will have an answer for them within 24 hours. If the mistake was mine or my fulfillment company, I let the customer know and bend over backwards to correct the problem. I have gone as far as shipping the product and telling the customer to send me a check after they receive the order.
Users simply walk-up to one of multiple kiosks to check for any messages.
A number of services and software are integrated into the e-mail kiosks including AOL, CompuServe, Eudora Lite, Telnet, Netscape Communicator and Microsoft Internet Explorer. Customers want your attention. Don't let them click away from you. Helpful Sites I'd like to hear your questions about visiting or creating helpful sites to consider using in a future article for display at this and other sites. Subscribe Sign up for our occasional business article focused on the categories presented.