Giving a referral is giving an answer. Be sure to tell the patron to call back if the referral doesn't work out. They need the services of groups or agencies for social or health problems, for example. In our society, there are thousands of helping agencies. These directories are indexed by standard key words describing the kinds of help offered.
Some directories are in paper form while others exist as electronic databases.
You should think of referring patrons to agencies and groups as part of your overall answer to their questions. Referrals to local agencies 2. Books on coping with brain injury 3. Articles in magazines 4. Films on how to care for a disabled person Don't limit yourself to sources at hand on the library shelf.