This is senior level professional lottery customer service work. Positions in this classification perform analysis and resolution of field service or other vendor problems. The impact and consequences of these problems could be substantial and include issues related to ticket delivery, ticket orders, and ticket warehousing. The problems that are addressed are state-wide in scope. On-site visits to determine and resolve vendor problems are conducted by positions in this classification.
Work is performed under general supervision.
The qualifications required for these positions will be determined at the time of recruitment. Such determina- tions will be made based on an analysis of the goals and worker activities performed and by an identification of the education, training, work, or other life experience which would provide reasonable assurance that the knowledge and skills required upon appointment have been acquired. The positions allocated to this class were formerly classified as Public Information Officers.