Some salespeople assist clients who come to the company for information. Salespeople answer customers' questions about services. When they sell a service, they write up the customer's order and schedule the delivery of services. They may collect payment for services or handle complaints. They often follow up later with customers to see that the services have been satisfactory.
Salespeople also determine if any additional services are needed as well as ask for referrals.
Business Services Salespeople is in the Marketing, Sales, and Promotion Career Cluster. Worker Characteristics Good ability to understand and use words when speaking with others Ability to make decisions and solve problems Ability to understand how all the parts of the product work together, such as a photocopier Ability to persuade people to change their opinions Ability to gather information from charts or graphs, such as those found in sales reports Ability to check written information for errors, such as when reading a contract Ability to work with numbers Desire to help people find the product or service they want Physical Demands Frequently talk and listen to clients and other salespeople Occasionally lift and move objects that weigh up to 20 pounds Occasionally need to see nearby objects clearly, as when reading a contract Occasionally need to see distant objects clearly, as when driving Occasionally judge the distance between objects Occasionally match colors or need to see the difference between them Occasionally use arms and hands to reach for and handle objects, such as brochures Occasionally use fingers to make fine movements, such as push buttons on a calculator Work Setting Salespeople work mainly indoors. Those who travel to local clients' businesses are occasionally exposed to the weather. Salespeople who work routes may be gone from home for several days or weeks while they cover their territory. Salespeople usually work more than 40 hours a week.