DTIC maintains over 3 million microfiche in the storage area as well as 7000-8000 hard copies of documents. Many documents that were processed more than 15 years ago are stored on 16mm and 35mm film. The Customer Assistance component deals with the input of requests for technical documents. Requests are validated based on individual customer authorizations. Users can enter or cancel requests and review rejected requests on-line.
Users can generate rejection notices and billing information.
The Fill Requests component deals with the processing needed to fill requests. The user is able to print labels with barcodes for the items ordered. The barcode will help track items through the reproduction process. Employees use the labels generated by the Fill Requests component of the RP system to identify microfiche items they must pull for reproduction . Items identified as being in EDMS are sent to the print queue.