Although dispute resolution processes may vary, some principles are generally true no matter what kind of conflict you are addressing. The following questions and answers should help you to understand how the processes work. A mediator or arbitrator has a duty to act as an impartial third party. Ideally, this third party should have no previous relationship with anyone involved in the dispute. If there is concern that the third party might be biased, another third party should be used.
Third parties have different styles.
Some mediators and arbitrators may raise new ideas and make suggestions for a possible settlement. Others may withhold their opinions even when asked for suggestions by the disputants. The specific steps in the dispute resolution process you are going to use should be explained to you in advance, or at the beginning of the meeting, by the third party neutral. It is important to remember that these processes are flexible. They can be modified or combined to meet the needs arising from your particular problem.