ITS looks for people who are caring, courteous, warm and friendly. The company then provides the right environment to enhance new recruits' technical skills. The recruitment process places around 80 percent of the emphasis on the applicant's personal characteristics and 20 percent on his or her technical skills. Managers 'walk the talk' and promote tolerance. Employees are rarely punished.
Staff turnover is low and morale is high.
ITS invests substantial amounts in training and development. Al-Barrak is one of the board of directors of the social and educational development office in the Kuwaiti royal court. The company holds certification for ISO 9001, and was the first firm in the Arabian Gulf to achieve ISO 9000-3, which deals exclusively with the development, supply and maintenance of computer software. The quality certifications not only reassure customers, but also give ITS more confidence and credibility in dealing with suppliers from Europe and North America. More than 30 leading financial institutions in the Middle East have used ITS for their information-technology requirements.