It is possible, however, to cut through the craziness. Start by carefully observing and mapping out the way the workplace works. Then expect the unexpected. Most executives and senior managers aren't really boneheads. Like workers in the trenches, they are victims of cluelessness.
Symptoms tend to start at the top.
Hypocrisy, insensitivity, and other telltale signs of personal cluelessness often warp workplace relationships. To find relief, begin by focusing on learning what it takes to get the job done, rather than muddling or manipulating others. Leadership takes having a vision, sharing dreams and enlisting the support of others, and facing conflict head on. About the Authors Lee G. Bolman and Terrence E. Deal are the authors of two highly successful books, Reframing Organizations and Leading with Soul, which together have sold more than 350,000 copies. Both are also trained social scientists and working business gurus.