Service providers implementing a branded Pulsar xSP solution can host it as an SLA compliance service offering for their customers, partners and suppliers, sharing actionable SLA information among them and allowing each user to monitor SLA status and events in real time.
Service providers face a unique challenge.
They represent one link in a complex application delivery supply chain, but are often asked to provide service level guarantees to the customer over infrastructure they don't directly manage. Pulsar xSP opens the door to enabling meaningful performance SLAs driven by customer business transactions across the entire supply chain, facilitating organizational efficiency, improved customer satisfaction and higher margin services. Any user along the application supply chain can then access their relevant customer-supplier SLAs via a Web browser. The system also supports multiple administrators and permissions, for example allowing AIPs to establish and monitor SLAs for their ASP customers, and permitting ASPs in turn to establish, monitor and publish SLAs for their enterprise clients. Pulsar xSP was built from the ground up specifically to serve stringent service provider requirements.