Reuse of technical solutions by customer service technicians. Communications and collaboration. Deal and business process management. Apropos customer service technicians use Intraspect software to create a collaborative space to assist in the delivery of professional services.
Technical solutions are capture and reused thus accelerating problem resolution.
Simple search and retrieval tools enable fast access to documents. Automatic notifications are delivered to consulting teams and their customers. Customers input and update data that the consultants need. Project managers post work for customer approval.