There isn't any real expert on the software on the network. When I said I was in the middle of something, he said he wasn't hurting anything and kept on typing away. Questions are often asked in such a way as to make the caller feel stupid. Almost no help is offered in academic computing. When I call I always get a machine with a long message.
Techs speak technobabble in an effort to intimidate users.
They are arrogant and condescending. Children can be taught to use computers if those who work with them can explain things at their level. At one time they knew nothing about computers and someone taught them. I am not a frequent computer user for anything other than word processing. I am part-time and use your services very little.