Management at the company's Stamford, Connecticut head office realizes that telecommuting has become an integral part of how the company functions. Although telecommuting began before 1995 on an informal basis, the company has offered its management and staff formal training in 'flexible' work since then. For example, the need to reduce toxic emissions caused by excess commuter traffic is considered an important reason to telecommute. The company has many formal telecommuting arrangements. Written agreements specify when the employee must call into the office, what equipment is to be installed in telecommuters' homes, and any other key information.
Telecommuting can occur on a regular or occasional basis as needed.
Productivity has increased, with a noticeable 'spike' in output during telecommuting days. In addition, fewer interruptions mean more economical use of time. Telecommuting is clearly growing at Pitney-Bowes. Instead of finding reasons telecommuting will not work, the company is focussing on ways to make it work even better.