This service will be advertised on the library's web page and elsewhere. Since many of the library s resources are available on the Web, it is highly desirable to offer reference service instantly to users in their offices, homes or dorms. Users currently have access to telephone and e-mail reference, but both have limitations. We propose to offer remote reference service to users in computer clusters, the student center, or wherever students might be studying. With the increased emphasis on study abroad, the library will also ensure that participants in international programs enjoy the same level of access that on-campus students do.
Strategies Live real-time reference .
A reference librarian would be available to answer questions about library and free web resources throughout the hours the service is available. This is often more convenient than e-mail or telephone, especially when the user needs help with databases or web searching. Remote reference stations . Installing webcams in locations such as Lilly, the Levine Science Research Center, the Sanford Institute, the Bryan Center, and the computer clusters would make this possible, when broad-band communications are sufficiently advanced to make this feasible. Other possibilities include a web telephone system and remote applications sharing or remote control software.