The greatest problem with technology outsourcing lies in finding competent partners. Many schools who outsource their technology initiatives find themselves no better off than their neighbors who keep things in-house. The more vendors involved the more complex it is for you to manage and the more difficult it is for you to demand accountability. Diligently check every reference that is supplied by the vendor. Be sure they have enthusiastic referrals from other schools.
Vendors tend to overstate their roles in technology projects.
Never outsource to someone without verifying successful prior experience. Before beginning a partnership with a vendor, jointly develop and approve a list of functional outcomes and a timeline. Many novices to outsourcing get caught up in creating detailed task lists. You should provide clearly stated outcomes and leave it to the vendor to worry about the tasks and resources necessary to achieve them. This agreement needs to specify all the commitments the vendor is making to you and what will happen if the vendor does not live up to these commitments.