Single Incident Support - Provides you with the telephone support you need, as you need it. Incidents are purchased on an as-needed basis via credit card. There is no charge for follow-up support. Bronze Support - Provides you with 5 incidents at a discounted price. You will receive follow-up support at no additional cost until the incident is resolved.
Unused incidents expire one year from the date of purchase.
Silver Support Provides you with unlimited telephone support incidents for two specified contacts for one year. You can extend your hours with two additional authorized contacts with scheduled off-hour support or limited 24x7 coverage. Up to two scheduled onsite visits are also included in this plan. You can extend your hours with two additional authorized contacts with scheduled off-hour support or limited 24x7 coverage. This plan also includes up to 4 scheduled onsite visits.