They cannot hear and see each other, yet. The inhibition threshold is therefore very low. Nevertheless, the user needs quite some courage to contact our service on the net. Already to confess his own guilt is often a long and arduous way. I mean, it is great what you offer here, I would never have written such things let alone have spoken to someone.
Writing is a liberal medium.
You can set the pace, erase, correct, delete or send. And all that all day and all night long. No one has to say his name. To get an reply you just need a correct email address. Anonymity and distance can be most agreeable to solve problems.