To listen effectively you must CARE for those you're listening to. Practice, practice, practice. Writing and speaking, just like the arts, improve with study and practice. Get help with tough communications. They can provide a clarifying perspective for you.
Simplicity is better.
Don't hide behind language. Complex, wordy communications may leave understanding behind in an alphabetical dust. Choose clarification over obfuscation. There is so much that we often forget about. There are an abundance of different things to do in Hampton Roads while enjoying our great natural habitat.