Members of the public can notify the OFT if they consider a contract term to be unfair. The OFT can try and negotiate changes to the contract if it is unfair. Or take out a court injunction to stop the contract term being used in the future. Exclusion of liability for death or personal injury. Restricting the level and type of liability.
Unreasonable time limits on notification of claims.
Restricting your rights and remedies. Excluding liability for delay. Allowing retention of prepayments when you are not at fault. Unequal cancellation rights. Making termination subject to unreasonable conditions.