Problem bypass and recovery consists of attempts to bypass the problem, either partially or completely. It provides only a temporary solution and relies on problem resolution to solve the problem permanently. Problem resolution consists of efforts to eliminate the problem. It usually begins after problem diagnosis is complete and often involves corrective action, such as the replacement of failed hardware or software. Problem tracking and control consists of tracking each problem until final resolution is reached.
Vital information describing the problem is recorded in a problem database.
Common-operations services allow for the management of resources not explicitly addressed by other management areas, using specialized communication through new, more capable applications. The execute command provides a standardized means of executing remote commands. IBM Change Management Change management tracks network changes and maintains change files at remote nodes. Changing user requirements include hardware and software upgrades, new applications and services, and other factors that constantly change the needs of network users. Problem circumvention is needed to deal with unexpected changes resulting from the failure of hardware, software, or other network components.