Only Three Days for a Globally Recognised Qualification Wave Technologies is the first European training company to offer the Help Desk Analyst certification, the global standard created by the Help Desk Institute. At least four weeks is suggested to cover the self-study materials. Help Desk Institute's Star Series Certification is the first open, standards-based, internationally recognized certification program for help desk professionals.
Stars symbolize accomplishment and excellence.
Help desk professionals that earn their certification through HDI's Star Series have met requirements necessary for a help desk professional, have been acknowledged by the industry's most respected organization for their excellence, and can be assured that their certification will be recognized worldwide. Current S2C2-certified help desk professionals will be grand fathered as analysts. Other help desk certification programs are based on subjective training programs, not on standards set by the industry. HDI's Star Series certification was truly developed by the industry, for the industry. HDI's Star Series certification tests are open to anyone who wants to take the tests.