Secretaries are undoubtedly a critical part of any organisation, be it a large corporation, government office, non-governmental organisation, service utility or a privately owned financial, commercial or industrial undertaking. The role of the secretary incorporates everything from typing and filing, through to switchboard and reception duties, client liaison, office co-ordination and management, team worker and personal assistant.
Secretaries are often the key to office efficiency and flexible, responsive managers.
They are crucial to competitiveness through better communications and administration. They also provide a vital interface to boost the performance and improve co-ordination of the 'project' teams that make up the modern organisation. In the light of this, the development of secretaries is surely of great importance. Secretaries form part of the human resource pool. The secretarial role has the potential to add tremendous value to the organisation, especially in today's dramatically changing business environment where the management of information is becoming a defining factor in the achievement of world class performance and competitiveness.