Libraries should avoid placing undue demands on any one library. Libraries should furnish sufficient information in the correct form to the lending library so that minimal staff time is needed to locate and send material.
Some libraries accept phone or e-mail requests.
It is the responsibility of the borrowing library to verify with the lending library that they accept phone or e-mail requests. Upon receipt of requests, the lending library should reply to and process them within two working days. If the material cannot be supplied, the lending library shall state the reason in its reply. Libraries participating in interlibrary loan in Kansas shall annually submit complete interlibrary loan statistics to the Kansas State Library on the appropriate form , and in a timely manner. Your library will be notified whether or not it meets minimum eligibility criteria.