We focus - assist the client to focus on what is happening and direct them towards what can be done to help them resolve the problem. We refer - by making referrals to the agencies or organizations that can resolve problems, and assisting the client when necessary in following through with the referral. We verify - if the client requires direct advocacy, we verify and clarify the problem with the client's consent by contacting the agencies, companies, or individuals involved. Help resolve problems related to health care and health insurance. Trained volunteers assist clients at community centers at varying times.
Staff bring the program to the homebound and neighborhood senior centers.
Under contract with the State of Arizona's Department of Economic Security, Nursing Home Ombudsman Program and affiliated with the national program, volunteers are trained to advocate for nursing home and adult care home residents at the various facilities in Pima County. Top Of Page Pension Counseling One of only seven national model programs, our staff and trained volunteers assist in obtaining pension rights and benefits state wide operated without regard to age. Assistance is not available for criminal cases or fee-generating law suits. Twice a month at Pima Council on Aging a legal clinic is staffed by volunteer attorneys from the National Academy of Elder Law Attorneys. Individuals 60 years of age or older can meet with an attorney for half an hour to discuss a legal matter.