That is the rule, stupid as it is. Even the BBB admits we serve customers well. We don't agree with their innane rules for online membership and will not pay to be members again until, and unless that policy changes. We work 14 hour days to successfully serve our customers. Our termination has nothing to do with our service to customers - but for mistakenly putting one line on the site mentioning a BBB award.
Stupidity knows no bounds it seems.
My patience with this monopoly has been exhausted.