Now the fact that we focus on it so heavily helps us to resolve it quicker but also helps us to prevent it. So I get a report each evening on anywhere from zero to 15. If there are only a few, then probably we haven't made enough new boxes out there. Empower every employee. Thrive on change.
Teamwork requires open communication and trust.
Build strong partnerships. Then we pay every manager on customer satisfaction. It's amazing how that works. The problem is that it lags 12 to 24 months, which is why most American companies don't pay as much attention to it as I believe that they should. You mentioned recruiting top talent.