Years ago, a major force in the Caribbean, over the years Costa has changed. In the early 90's they tried to reposition themselves from a budget line with exceptional service, quality and warmth to an upscale product. It completely fell apart and it was not until Carnival purchased them, that they have been able to re-identify themselves properly. With Italian crew and Italian Flag they truly do follow the Italian theme.
Staff is good, interactive.
Very diverse variety of ships with some built in the early 60's. Their best programs are in Europe year round. Announcements, daily programs and other materials are all made available in a variety of languages.