They can also go back to it and reference it as well, he says. Additional information is provided from the test taker's comments. Hartley notes that compared to other CBT material, this is unique, because one isn't restricted to a pattern, one can jump around in it because the material in each major topical area is presented in concise bits. The business plan site has already been out for 14 months and is currently being revised to make sure that numbers and details stay accurate, says Hartley. During that time, onsite contractors come in, turn the pages around and change the HTML material.
Speed also applies to producing new online tools and training solutions.
Turnaround time for new courses and related web sites is about four weeks, says Charlton. Feedback is another important factor in keeping sites updated. Dell U hears about it when there are problems with a site. The data warehouse is part of a broader move to create a knowledge management system within Dell. One goal is to create bits of data that have multiple applications.