The program is designed to give long life to your security system and protect you against unexpected repair bills.
Service is performed during our normal business hours.
Emergency service provided at other times, including holidays, will be charged to you at Protection One's rate for normal business hours. Protection One will replace obsolete equipment with a new Essential System. Obsolete is defined as equipment for which parts are no longer being manufactured and are unavailable. One may use new or reconditioned used parts at the time of replacement and retain any parts removed from the system. You pay for all parts and labor for non-covered repairs or replacements, including replacement of batteries in sensing devices, alarm screens, and those necessary to repair the system as a result of damage caused by remodeling or renovation, accident or abuse, misuse, acts of God, vandalism, cosmetic damage, attempted unauthorized repairs, faulty electrical or telephone connections or other causes other than ordinary wear and tear.