They also cannot use Directory Assistance, which could result in additional charges. PLTS customers also must ensure that no additional charges accrue on their bills from dialing options like auto redial and call return or from accepting collect calls. Customers who incur additional charges can be disconnected from the PLTS program immediately. PLTS customers can receive long distance calls, and they may call toll-free numbers. They may also use prepaid telephone calling cards to make long distance calls from their home phone.
Timing is important for potential PLTS customers.
It can be costly to reconnect telephone service, and many customers also want to keep their current phone number. In both cases, customers must decide to enter the PLTS program within 10 days of receiving notice in order to defray costs of reconnection. If service has been suspended, a quick decision may also allow the customer to keep his telephone number. In Texas' changing regulatory environment, the PUC facilitates competition and customer choice while regulating electric and telephone utilities to ensure that rates, operations and services are just and reasonable for customers. Request Policy Copyright 1998-2001 Public Utility Commission of Texas.