Be trained in conflict resolution skills and how to defuse a tense situation. Remember that it is management s responsibility to manage. Do not be the person to tell the aggressive employee about disciplinary decisions. Know if any local laws are being violated. Don t be defensive about the union.
Workers killing other workers attracts media attention.
In reality, far more violent acts are directed at workers, not caused by workers. Although violence among co-workers and managers is relatively rare, union representatives may have to confront this problem. Violence among co-workers and managers can take many forms. For example, an individual worker may threaten other workers or his or her supervisor, a manager may harass workers, or a group of workers may act disrespectfully to their supervisors and each other, or behave in other inappropriate, potentially violent ways. To further complicate matters, the causes of this type of violence can be numerous, difficult to identify, and not always easy to resolve.