Active Mode Active Mode provides full support including patches and Minor Releases. New features may or may not be added, depending on commitments and other requirements. Online publications are maintained and updated as appropriate. Other publications may be updated and reissued as needed. Software course material is updated as appropriate and normal classes are provided.
Service is provided as contracted.
In general, Active Support Mode for given software product is provided from initial release until availability of the next Major Release. Maintenance Mode Maintenance Mode is the first step in retiring a product. A software product in Maintenance Support Mode is supported with patches. No new feature support will be added. Publications are not updated, with the exception of critical information associated with a patch.