Internet Investing Internet Technology Internet Lists Windows Internet Tech. For ISPs, sales and customer service aren't really separate.
Sales brings in the first payments from new customers, but service gets the rest.
Going that extra mile. What an overused phrase. Worse, it's all too often used to the detriment of your business when not properly understood or enforced. These folks were all straight commissioned sales people. Almost to a soul they had zero interest in spending any time with a customer after their credit-card charge was authorized.