Sometimes a salesperson will make an oral promise, for example, that the store will provide free repairs. Have the salesperson put the promise in writing, or do not count on the service. When you buy a car, home or major appliance, you may be offered a service contract. Although often called extended warranties, service contracts are not warranties. Warranties are included in the price of the product.
Service contracts come separately from the product at an extra cost.
Do not expect features the product was not designed to give or assume warranty coverage that never was promised. Having a warranty does not mean you automatically get a refund if a product is defective. The company may be entitled to try to fix it first. Discuss your complaint with the retailer. If you cannot reach an agreement, write the manufacturer.