There were enticing photos, but somewhat vague words to describe the exciting stuff. He'll be there soon, she said, though she was obviously wondering herself where he was. I want you to leave. He wants to reschedule. I check my cars for damage.
Someone calls soon thereafter.
Still, I don't hear the magic words. At one time in our society, people instinctively apologized if they wronged a customer. You're lucky to get a sincere shrug these days. I know a guy who always insists on a written apology when things like this happen. We should all do that.