Once logged into Workcenter you will see that the Workcenter window is similar to other standard windows applications, with a menu bar and tool bar, etc. To create a ticket you use an incident form. A window will appear. You should arrange your Workcenter windows so that you can see the OK , Save and Cancel buttons located at the bottom of this and other windows. The top portion of the form will contain contact information.
Some fields are gray while others are white.
The gray fields are not editable while the white fields are editable. This is a non-editable field that will automatically be filled with the next incident number. You should confirm this information with the person reporting the information. If the RCS userid is unknown you can enter the persons last name. In cases where people prefer a name other than their listed first name, you can enter that name in this field.