Your plan should include precautions to keep the problem from recurring, a monitoring program and assigning responsibility. Train staff well, and be ready for the follow-up survey. If you are well educated and continue to monitor and improve you operation throughout the year, surveys will be a breeze - well, we can hope anyway. At least you'll know you've done your best to prepare and to proved quality service. Many of us are stressed at trying to juggle career and family.
Time is the great leveler.
Time is our most valuable commodity. Once we use it, we can never get it back again. You can choose to invest your 24 hours a day wisely, or spend foolishly. Depending on how you choose to use it, time can help you to be satisfied or dissatisfied. You will be valued most by your employers for delivering what you promise on time.