Gather your facts in advance and be honest about what happened. Describe the situation clearly and calmly. Remember, the parents may be very angry, distressed, sad or even confused. Try to find a quiet, private place to sit and discuss the issue professionally. No one wants to be told in a lobby filled with other parents that his or her child has head lice.
Timing is very important in order to ease into a discussion of a delicate problem.
You may wish to set up an appointment at a mutually convenient time so that no one will feel rushed. Sometimes it is important to talk to a specific parent right away, before gossip begins for example, if one child bite another. At times it may be necessary to send a letter immediately to all the parents, if instant notification is urgent, as in the case of an outbreak of a contagious disease. Have reference materials, such as books, pamphlets, or articles available in order to share information or to ease shock or sadness. A tragedy may affect the parents and children, such as the death of one of the parents in the child care.