Any member of the team should be able to answer general questions, e.g. obtaining computer accounts, computer short course schedules, etc. Help Desk staff can be reached at 924-3731. If the Help Desk staffer has difficulty with a caller's question or problem, they will consult other full time staff members and will return the customer's call as quickly as possible. The goal of the Help Desk is to provide knowledgeable computing assistance in a timely and courteous manner. Customers with statistical computing questions can drop in anytime during these hours for assistance on a first come, first served basis.
Some systems even incorporate the patron's problematic command into the help text.
People tend not to ask for help when it would be most convenient, but wait until they are in serious trouble. This article is copyright 1990 by Walt Crawford. All rights reserved. This message must appear on copied material. All commercial use requires permission.