Beware that in these discussions, most students' only frame of reference is what they already know. Experiment with extended hours, take out service, etc. but start small in order to prove your competence. The food service meets with students frequently and in various settings. They also call students and ask them what they don't like about the food service. However, it appears that students must have a meal plan to eat in a UNC facility.
System is a self-op.
Interestingly, Penn's Dining Services include a page of endorsements from satisfied customers. Menus are typical rotating cafeteria fare. System is a self-op. Major focus of the program is to get nonresidential students to buy meal plans. Reform began by adjusting the menus, laying off layers of managers, talking to customers, adjusting hours of operation, meeting weekly with its union, and meeting regularly with faculty.