When the reports come back from the company, months could have passed. Nursing managers and hospital administrators needed something more immediate. So they made their own survey. We need the information while they are in the hospital, not after they go home. The Husky Rater System helps us reach this goal.
Surveying starts on the second day of the patient's stay.
They bring the information back to staffer Laurel Mancini, who assesses and codes it and sends it on to the nursing manager and hospital administrators. The survey early on revealed that patients were uncomfortable and lacked knowledge about the discharge process and what happens to them when they go home. The survey made clear the patients were not as informed as we thought they were. There was always a great deal of planning for post-discharge care, but it wasn't something we did in front of the patients. Now we make it a point to talk more about discharge and after-care and to keep the patients fully informed.