Vpress chart Still, the above set of circumstances doesn't paint the most stable picture in regards to public instant messaging services. Not surprisingly, they are viewed as renegade applications on many corporate networks, an unknown quantity that is volatile, often a waste of time and potentially insecure. Given the choice, most companies would prefer to be able to control the chat application rather than share a public, third-party service. SoftBase offers its NetLert instant messaging system to businesses of various sizes. Fewer Clicks, More Production Instant messaging applications, which use Vypress Messenger, have been a network staple for more than a year at Thomson Financial, a subsidiary of Thomson Corp. Manny Pellicane, systems administrator at New York City-based Thomson Financial, says his company publishes three daily newspapers, each with numerous daily deadlines.
Time is of the essence.
And the less clicks the better, because every day we have a deadline and our staff needs to save all the time that it can. But the benefits of instant messaging in a corporate setting are numerous. Chat can be especially effective for rounding up a group for lunch or for a meeting or for checking on the status of a project. You'll easily be able to see whether someone is available. This is also helpful for situations where there is an unexpected development that needs to be communicated immediately to many people, especially when they can't read e-mail or talk on the phone, such as in a call center, where the agents are dealing with customers.