The CCTS services are managed by the NOS and are provided through the Sam Houston Building and Hobby Building switches and voice mail systems. The operation of these switches is monitored by the Switch Room Supervisor and five technicians. They perform needed repairs and maintenance, monitor voice mail functions, and perform traffic studies and cost benefit analyses for the ordering of voice and data circuits. Other services provided and managed by the NOS include installation of telephone equipment, directory assistance and a conference bridge. The NOS has technicians responsible for the completion of physical work needed for telephone moves, adds and changes.
State operators handle directory assistance calls.
The conference bridge operator schedules and supervises conference calls coming into the conference bridge. These conferences may be initiated anywhere within the United States over TEX-AN circuits and can accommodate as many as 260 conferees on a single conference call. The Billing Section has one manager who oversees the receivables, payables and accounting functions. This section prepares and mails monthly bills to over 550 users of TEX-AN and CCTS services. Usage rates on TEX-AN long distance are set to recover total costs for providing service.