My favorite wasn't Todd and Steph - it was that Social Science guy. The idea that his nutty chat client would be the killer app to link executives, HR depts, and sales teams is, well - dreamsville, jack. Thanks for the time-travel back to the age of incredable stupidity. Big dot-com buzz word years ago. It's 1994 again.
Unions are obsolete.
There is no alternative to frictionless global business. Consumers can be flattered into thinking they're in control. Toffler's pandering to business more than usual. For a futurist he sure likes to live in the past. He's a regular Newt Gingrich.