Personal experiences and information provided during the workshop will help participants recognize their own reactions to change, see the need for taking risks in new situations, consider creative solutions to problems, and see change as an opportunity, not a problem. Customer Service . As public servants it is imperative that we find ways to serve our customers while saving them as much money as possible. This session focuses on seeing customer service from the customer's perspective, handling difficult customer problems, and building customer relationships. Sexual Harassment .
Sexual harassment is a difficult topic to discuss.
This course will deal with types of behavior that are considered illegal. Subtle and covert sexual harassment will be discussed through the use of cases. Remedies, reporting and disciplinary action will also be examined. DPS' Learning Services and Organizational Wellness continuously strives to be responsive to the training and development needs of public and non-profit agencies and employees. At competitive prices, we provide professional delivery of information on timely and pertinent topics.