Provide ability for registered user to express a complaint that they cannot get resolved. System displays all complaints that have been registered for the selected topic. User reviews the list, and determines their complaint is unique. Register New Complaint button is selected at the bottom of the page. System presents user with a form that describes the issue and when it occurred.
User enters their complaint using the form.
User selects the submit now button on the bottom of the form. At step 3, user determines that there is a similar complaint that has already been registered. User selects matching complaint, and a form is presented that allows a new set of comments to be recorded for the user. Curious user of site. User selects Browse Complaints button.