OWL recommends the individual learn more ways to use it. A command that has an expected value, but is one the individual has never used, is a command the individual probably would find useful if learned. A command whose amount of use is reasonably close to the expected value can also be ignored. Eventually the value can be determined empirically. The Tip window displays prioritized lists of command names, comments, and priority rankings.
Users can review the list of tips to select the ones they consider most promising.
Clicking on the command name brings the user to the portion of the help system that describes usage of the command. The OWL Tip Window. Deborah is confident that the new automated tip generation process will improve the system for the growing number of volunteer users across the corporation. To summarize, not only has IT become the medium in which much work is performed, IT skills have become a significant portion of workers' knowledge. In contrast to other tasks, IT tasks are observable, and can be logged and analyzed for several purposes.