During this process, issues and priorities for both sides are set out and talks take place with a goal of reaching possible solutions. Conciliation and mediation can take place before a complaint is investigated, and it can be tried after a complaint is filed. An early attempt to resolve a complaint before an investigation is under way is called an intervention. Interventions and conciliations are strictly confidential. See Guide to the Complaint Process.
Settlements are always voluntary.
Settlements also are without prejudice which means the information can't be used against one side or the other at a later date. The Commission has an obligation to settle complaints at any stage in an investigation if both sides agree to try. Even after the investigation has ended, settlements are possible if there is enough evidence to support the complaint and both sides are interested in settling. The Commissioners must approve settlements if they are reached after a formal complaint is made. Some settlements are confidential, but some are not.