Where each customer has security to only see their records, but allow for the benefits of shared development and support costs. Customer Interaction Netmation can assist in providing functionality for the sharing documents, whiteboard sessions, chat sessions, audio communication and video conferencing. By using Netmation's NCAP product a wide range of applications and software solutions can be shared to support your business goals through Internet collaboration tools. These capabilities provide potentially lucrative features that is fast becoming a key offering of a broad range of customers. Collaboration sessions has proven to be an effective tool for providing online customer support.
Vendors can offer weekly product sessions where end users get real time support for their questions.
Rather than solely relying on expensive phone support, businesses can create an integrated online support solution and thereby reduce operational costs. Today users can easily be overwhelmed by the vast amount of information available on Web sites and services. In fact, the inability to locate relevant is a leading cause of frustration amongst users. The ability to find and retrieve specific content quickly and efficiently is a key user requirement. Corporations benefit by providing powerful information retrieval capabilities to their employees.