The hearing is a fact-finding process. The judge listens to each side and makes a decision on the issues in the case. The hearing is formal because legal procedures are used. Hearings are usually conducted via telephone conference call. Each party is asked to call a toll-free telephone number and speaks to a conference operator who sets up the hearing.
Witnesses testify under oath and in the order set by the judge.
Each party has the right to ask questions of the witnesses. Documents can be submitted as evidence, and are typically mailed or faxed to the other parties prior to the day of the hearing. The hearings are tape recorded. The record made at the hearing is the only thing reviewed if the judge's decision is appealed further. The hearing is important since it is the only chance you have to present the facts of your case.