Provides you with the tools and reports you need to identify where real differences in performance and capabilities exist. In PBMI's PBM Customer Satisfaction Survey, a significant percentage of employers expressed dissatisfaction with the performance of their pharmacy benefit manager. And Measurements Not every function a PBM performs merits the same degree of attention.
Some functions are more important than others.
In today's marketplace PBM proposals are lengthy, boilerplate documents that consume hundreds of pages. These proposals are written in confusing jargon designed to emphasize a PBM's strengths and hide its weaknesses. There is little if any consistency in terminology in different proposals making objective comparisons of capabilities and performance impossible. PBMI has improved the proposal submission process by requiring vendors to enter their responses on customized data entry forms. The vendor responses are captured in a proprietary database format and are submitted to you on diskette.