For instance, we jump to conclusions before someone finishes a sentence. Maybe we even finish the sentence for them. If you see the situation from their eyes, you might understand better and be able to assist better. Each individual perceives things differently. It is important to get in the other point of view to have accurate perception of the situation.
Some messages are mixed messages which include verbal and non-verbal cues.
These cues might be missed if attention isn't paid to the message. This sounds nice enough, but if the person grimaced when they said it, that could signal an untruth. Using these factors to establish respect and understanding of the situation is important in the communication process. A good communicator will establish credibility and present it with good reasoning and evidence. Language allows us to go where we need to go in communication.