Companies should weigh business needs when deciding whether to delay videoconferencing investments until these products appear. If payback can be achieved in a few months, Gartner Group recommends forging ahead now. Ad hoc or crisis use . To be effective on an ad hoc basis or during crises, a videoconferencing system must have high availability and reliability. It must also offer additional audio-bridging capabilities.
Video quality turns out to be much less important.
All said that desktop videoconferencing using installed workstations will be more effective in supporting engineering than group videoconferencing systems. Sales and marketing . Managers who rated this category as very important insisted that they are not actually selling via videoconferencing but supporting complex sales. Audio quality again emerged as the number-one requirement. Key success factors are minimal audio delay and high video quality.