Our customers define quality for us. Our overall success depends on quality workmanship, quality teamwork, a quality work place and quality communications with one another, our customers and the public. Our customers expect and deserve quality service.
Service quality is measured in terms of timeliness, reliability and price.
We will meet these expectations by operating efficiently and professionally. We will maintain our system by anticipating needs before they occur. We will meet the challenge of providing vital utility service to our community to assure its progressive future. Quality will not be compromised for the sake of low cost. We realize, as our customers' needs change, we must change.