Whether or not they are using the system. When they were last seen. Whether or not they have asked for help. How long they have been waiting for help. Where they are sitting.
Students can only lodge one request for help at anytime.
Requests for help only persist for the duration of their login. Requests can be cancelled. Students can record personal memos Students can lodge multiple personal memos which are not visible to other students. Memos persist between sessions. Memos can be deleted at any time by the student.