The staff member's first responsibility is to the patron who needs assistance. All other responsibilities should be adjusted whenever possible to attend to the patron's request. Librarians are responsible for providing accurate information regardless of where the resources are located. Local resources should be exhausted before patrons are sent elsewhere. When referrals are necessary, patrons must be sent to the right place at the right time.
Staff are responsible for providing honest assistance.
Uncertainties should be admitted. When appropriate, librarians should help patrons develop a degree of skepticism without discouraging the research effort. Librarians are responsible for selecting the most effective and efficient resource and for being proficient with the latest technologies. A commitment to acquire and maintain the personal knowledge and skills necessary to provide excellent service. A commitment to intellectual and academic freedom.