Be sure to read the fine print. Lewd behavior Inebriated Demeaning and abusive behavior toward receptionists or therapists. Guest insisting upon services without an appointment when spa is fully booked. Such behavior does not conform to spa etiquette, but even with such behavior it is important to first fix the person and then the problem. In the above situations, advocate addressing the situation with respect and an agreeable outcome.
Word of mouth is powerful.
Blatant discrimination such as refusing to give a service to a guest because someone is physically challenged or overweight, or because of medical history listed on client card. Pointing out to a guest that gratuities are not included or simply asking for a tip. Poor personal hygiene-unkempt appearance, body odor, poor dental care, etc. Personalizing services so that they do not conform to established spa standards and, as a result, causes dissension among guests. Continued overuse of product and supplies thus differing guest services as well as drastically affecting bottom line expenses to revenues on behalf of the spa.