A questionnaire consisting of identical questions about Web use and Notes use was given, with half of the users asked first about Notes and half of the users asked first about the Web. The average user had 2.6 years of experience with Notes or 6 months with the Web. It was determined that both Notes and the Web are basically used in the same way. Information is retrieved after a certain process of navigation through the data. Notes users have a generalized work environment and leave windows open when data is found.
Web users have a specialized work environment and windows are closed when the information is found.
Navigation of data screens is also conducted differently between the two programs. Notes users mostly use views without many full text searches. This data implies that different navigational techniques are implemented by the same user in different work environments. Users tend to show similar behavior when determining their orientation within either program. Instead of using a history list to reach a location previously visited, users tend to backtrack one page at a time.