CC MIS gives staff more power to optimize the performance of their departmental call center when they incorporate a comprehensive management and reporting package. CC MIS, the Call Center Management Information System, makes it possible for you to run your call center operation better, understand your business better, and deliver quality service to your customers. Specifically, it enables a supervisor or manager to view queue statistics in real time, execute changes to ACD parameters, and generate a wide variety of standard and customized reports. CC MIS will help a unit achieve greater control of its call center operations with a high degree of functionality and reliability. It offers several features that make it easy for a manager to proactively manage a call center's volume and traffic.
Supervisors can make adjustments to quickly deal with bottleneck areas and productivity issues.
A total of 16 Mbytes is recommended for PCs running only the CC MIS application. Contact a Customer Service Representative at 763-2000. CC MIS enhances a unit's ability to monitor and control the call center environment by offering a multitude of options to tailor the system to specific needs. CC MIS utilizes the simple operation of Windows 95 to provide a standardized interface. CC MIS provides reports that are needed by and helpful to users.