This is a hot topic in business and a lot of information has been written on it. Consider joining a public speaking group that meets monthly. Hold employee meetings at least once a month and be sure to have a written agenda to guide you. Survey customers at least twice a year. Find out what they want and how they rate you in product, service, price, etc.
Some people are natural communicators.
They are never at a loss for words and can get their point across to anyone. However, for most of us communicating is a learned skill and takes constant practice. The first thing you have to realize is that in business your ability to communicate is one of the major assets or liabilities you have in your arsenal. It affects everything that you do and the overall success of your business. Return to the ShopTalk ViewPoints page.