This means that if you are connected to the Internet and do not actively use any Internet features for 10 minutes you will be disconnected. If you have call waiting and have not disabled it incoming calls with disconnect you. To learn how to disable call waiting click here. Another cause of disconnections is line noise. Noise can confuse your modem into thinking it should hang up.
Some modems are more susceptible to noise than others.
There is nothing Infinet can do to fix this problem. It is recommended that you only contact your phone company about this type of problem. However this should only be done when the problem is serious. It is recommended that you wait until this count exceeds fifteen before contacting them. This practice will minimize flooding your phone company, Webmasters, system administrators, and ISPs with calls about intermittent problems.