However, each person is different and no single training program is appropriate. People are encouraged to take courses with their own level of expertise in mind. For some, on-line computer based training along with their personal contacts may be sufficient. If you need or want training, plan to complete it before your upgrade is scheduled. The workstation network is designed to be on line, in the office, and on at all times.
Software updates occur almost daily.
Workstations are never to be turned off or moved unless they need repair by the Titan Help Desk. Using the SMS system, these corrections to desktop software will made during the middle of the night when usage is at its lowest. Timbuktu is a software package that allows the Help Desk to assist you without having to travel to your office. The Help Desk has taken security precautions by setting the campus network to deny attempts to reach Timbuktu from off campus. Each member of the installation team will display a Titan ID card and wear identifying clothing.