The learning organisation develops internal units and departments so that each see themselves in a client-server relationships. The ethic emphasises win-win. They contract with one another in an internal market. Client-server relationships involve dialogue, shared expectations, information exchange, negotitating, contracting and giving feedback on the quality of service. The dialogue emphasises co-operation rather than competitiveness, lack of trust, stereoptyping, blame and recrimination.
Servers seek to delight clients with everyone in tune with the company's overall needs.
Such harmony and generousity of spirit. This ethic confronts the prisoners dilemma and the importance of self-interest as a human characteristic. Several other characteristics also imply power redistribution. Together participation, learning companies are recommended to explore values and assumptions underpinning rewards and the pay-performance relationships. Participation in pay-determination may open up alternatives.