Management must be available to lead, coach and direct every step of the way. Take advantage of coachable moments and teach something new every shift. The most successful companies in every industry have learned the immeasurable benefits of training. It's critical that training be an ongoing process. You're kidding yourself if you think you can take a new hire, train for three shifts and leave it at that.
Training is an investment of time, money and personal commitment.
Keep it fun, interactive, have a plan and make a commitment to every employee in your restaurant and you will reap long-term benefits. I challenge you to work with your management team on a few or all of the ideas presented today and set three month, six month and one year goals for your team. When employees are happy, customers are happy and managers are happy. Maximizing retention minimizes turnover and certainly helps you in your recruiting efforts. The lower the turnover the better the service, the greater the teamwork and the higher the profits.