Speak and listen with a positive attitude. People talking to winners know that they are going to be heard with an open mind and won't be cut down or otherwise criticized. Losers make no bones about letting people know how stupid they are or how what they're saying makes no sense. Winners open the door for a win-win solution even to the most difficult problems while losers slam the door on all but their own positions and opinions. We can both win.
Winners convert problems into opportunities and opportunities into victories.
People come away from conversations with winners feeling like they have just had a winning experience. They feel understood, respected, and appreciated. They are on the team and eager to be a team player. Winners have a positive influence on all of the people around them. As a manager, you are wise to foster wining communication skills with your entire team and you are even wiser to set an excellent example to follow.