Further, because of the relative size of the largest dealers, the marketplace has been influenced by the inherent control large companies can exercise. We provide an essential alternative for tobacco purchasers' consideration, thus fostering competition. The existence of a choice among suppliers is a healthy condition in any market, particularly for small and medium-size purchasers. Only through assessing the performance of multiple suppliers is a purchaser able to compare the important factors of quality, service, workmanship and price. While acceptable quality, workmanship and price are very important for any supplier to provide, these are also the least distinguishable when specifications and standardized purchasing approaches are utilized.
Service however is distinguishable on both a company and personal basis.
Since the level of service provided is usually a result of the relative importance of a customer to the supplier, it is only natural that customer service is impacted in markets where supplier alternatives are not available or unutilized. Since our industry is unlikely to spawn new entrants due to the inherent economic barriers that exist, the trend toward fewer competitors has arrived at a critical juncture. FAQ Current Info.