Response times to support questions can vary widely from Host to Host. Some may take only a few minutes to get back to you while others take days. It is important to find out what type of support any potential Web Host offers. One good way to do this is to contact them several times and see how quickly they get back to you. Also note that customer support may not always be available.
Web Hosting accounts vary widely with regards to the types of features included.
Be sure to come up with a list of features that you will want. These may include email accounts, email forwarding, CGI scripts, MS FrontPage support, mailing lists, Web statistics, etc. There are many features available to potential Web Site owners, if you have specific needs, be sure to ask if they are available. Ask about billing and cancelation policies. Before signing up for any service, be certain to ask about specific billing policies.