Thinking the situation was handled over the phone, the traveler never submitted a claim form. Consequently a 90 day grace period for submitting claims expired, and Diners initially planned to not honor payment of damages. Fortunately, with persistence on behalf of the traveler, and help from the State Travel Management office, Diners agreed to accept responsibility. Also be sure the local police are notified and get a copy of the police report. In addition, you will need to submit a copy of the rental agreement, a copy of the receipt showing payment through Diners Club, a copy of your driver's license and itemized repair bill.
Shuttles provide a great, low cost method of transportation to the airport.
I offer a note of warning though, to make reservations in advance for shuttle service. One CSU traveler recently complained of being stranded by Shamrock's DIA shuttle service. Today we woke up pretty early, like 10 A.M. but didn't hit the road until like noon. At this point we realized it would be, like, impossible and stuff to get to Yellowstone at this point. Instead we decided to wank around Denver for the rest of the day.