They receive a salary increase upon certification. And even more importantly, they do not have to wait until a position is open to progress to the next level. This puts a technician in charge of his or her career and provides more opportunities to achieve a living wage to support a family. Because of multi-service offerings, says Nobles, the roles of the traditional installer and the service technician have been combined. As a result, new job descriptions have been developed and formalized.
Technicians can now achieve specialty ratings in such things as high-speed data and telephony.
Once achieved, technicians are in a position to be rewarded with additional earnings. With this new training model, some might think there s a pronounced or preferred training method anointed by the Comcast hierarchy. Not so, says Nobles. In fact, she says the skill-based pay program thrives on a hybrid approach to training methods. They can involve multimedia presentations and earn either college or vocational credits.