Has all the information has been placed in the ticket, is there a need to call nops just to let them know there is a ticket. Do not offer the customer a 24 or 48 hour monitor 8. Check ACT for correct account information. Do a trace route to get an idea of where the packets are going - delays in trace routes do not mean that there is packet loss. 38.151.180.1 Type escape sequence to abort.
Type escape sequence to abort.
This does not isolate the issue nor does it give us an idea what the customer is seeing. Try to isolate the source of the packet loss by sending stress pings from the POP router to the serial interface of our customer's router. If packets are dropped across this local loop, the problem is isolated to this path. The main thing is to get two locations - where the customer is and where the customer is trying to go.