In general universities are over staffed with faculty and administration most of whom are unwilling to drop old programs and activities. They are unwilling to treat the student as the customer. They are unwilling to embrace new delivery systems that are more cost effective and more efficient. They look down at schools such as the University of Phoenix that has become the largest private university in the US right under their noses. They do not see themselves as being personally responsible for the potential failure of their institution.
Trustees see the university in a competitive environment without an effective management process.
They see tenure as protecting the most intransigent part of the university's management process. They see administration as to slow to act and not truly managing. Many of the trustees have gone through the pain of downsizing and change in their businesses. They see higher education needing to change by eliminating unprofitable programs and activities. To do this they will change the management of the institutions just as the boards of IBM and GM did.