You'd be hard pressed to name one, considering the number of organizations involved in it and the number of people affected by it. Throw in the high turnover rates of customer service reps and generally poor levels of service delivered by too many organizations, and you have a challenge.
Training is by no means a cure.
It can do little about bad hiring, low wages, nonexistent benefits, or poor working conditions. But it can be an important part of an overall effort to raise the level of service experienced by the average customer of an organization. This video offers more than the usual program on customer service or sales. With Peter Glen at the wheel, this adventure is neither stuffy nor boring. It should catch the fancy of young entry-level people without putting off older employees.