However, our preoccupation with technology and automation sometimes causes us to lose sight of the importance of library staff members, our primary component of service delivery. Until recently, libraries have been unchallenged in the delivery of their information-based services. We cannot afford to neglect the needs of support staff. This significant portion of our workforce must have access to quality staff development and training opportunities. As libraries are re-shaping their missions, so much each staff member recognize the importance of professional development.
Staff development is a two-sided coin.
Each side bears some responsibility for staff development and training. On the organizational side of the coin, libraries must recognize the enormous investment we make in hiring, training and developing staff. We must intentionally prepare staff for the inevitable future changes. Every library must provide a work environment that encourages and promotes learning - thus creating a continuous learning organization. In these organizations staff development is so woven into the cultural fabric of the library that it would be inconceivable to discuss a new initiative without incorporating a discussion of training and educational aspects.