Organik KnowledgeWare now has an extended and customizable Web user interface making it even easier to use. What makes Organik KnowledgeWare truly innovative, however, is the set of dynamic Expertise and Interest profiles it maintains on an organization's expert Advisors, which it updates automatically during any dialogue between users.
Users can access the knowledge base by submitting questions via a Web user interface or e-mail.
The answers that Organik KnowledgeWare provides come from a set of electronic resources that can include Web sites and news groups. Users are also given the option of submitting information to an 'expert' within the organization. Organik KnowledgeWare finds people with the relevant expertise and then tracks and stores the resulting question and answer dialogues for re-use and distribution. The new enhancements to Organik KnowledgeWare 2.0 make it even easier to incorporate its functionality into a company's existing infrastructure. It doesn't create a static database of information because the knowledge grows organically.