We'll be the first to admit that this costs real money and real time to set up and maintain. For us, it's worth it because when you're teamed with STG, you've got a one-stop solution for a complete family of software products on all of the platforms you need. With our help, you can solve your resource and expertise problems in a time effective way. We also have an extensive in-house network covering the major networking technologies to support our development and testing needs. Nothing is perfect.
Users have a habit of doing all sorts of things no one ever thought of.
To help keep things running smoothly, we offer warranty support on all fixed bid projects and can provide quotes for long term support under a variety of contractual terms. Additionally, we can provide backend support to your technical support staff to resolve problems, answer questions, and respond to your customers once a product is in the marketplace. Our plan is to help you get up to speed on what we've done to whatever level is necessary. Your staff can get the code walkthroughs and internal training needed to make sure that they are familiar with the delivered project. In addition, we can train your support staff to make sure they are familiar with any new products so they can answer questions and resolve problems quickly and help to get your customers back on track so you can keep looking good.