The use of enabling software will be explored. Occupational and Environmental Safety Management Occupational safety and health together with environmental problems are discussed from technical, social, managerial, and legal perspectives. The effectiveness and efficiency of business process design, implementation, and management is analyzed for manufacturing and service firms. The means and advantages of establishing an effective quality system in manufacturing and service firms, with the focus on applications of quality assurance tools and techniques, is discussed. The strategic integration of operations across functional areas to achieve sustainable competitive advantage in manufacturing and service organizations is emphasized.
Students receive one credit hour for every four hours of work.
A two-hour biweekly seminar is included. The new product development process from idea generation to launch is explored. Services Marketing Services marketing is studied, with emphasis on the difference between services and manufacturing industries and on the development of marketing strategies for more effective competition in different types of services businesses. Spreadsheet models are developed for decision-making.