Daily, sacks of mail are delivered. Faxes flow in a steady stream. Electronic mail jams congressional computers. Correspondence must be written and press releases issued. Highly visible issues are debated on the House or Senate floor, fully televised, and the absence or presence of a Member is duly noted.
Scandals require investigation.
Programs require oversight. Requests for information, both basic and complex, are received daily. Journalists seek comment. Constituents seek assistance obtaining federal grants, government jobs, and help in overcoming bureaucratic obstacles. Over time, these daily tasks and the always changing expectations of the electorate have come together to establish a multi-faceted job.