He said that he would call me from the office in about 15 minutes. The phone reception was clearer than it has ever been and the DSL connection was stable. It has been 2 days now and all is well. There is an external DSL splitter installed under the NID in place of the original internal one. I think that Sprint is still learning.
Some personnel appear to be further on the learning curve than others.
This experience was very frustrating in the beginning, but I must say that the all of the Sprint people that I dealt with were courteous and dedicated to get my system working properly even those who didn't know exactly what they were doing. Anyone in other parts of NJ having similar problems I would suggest that they ask the Sprint people to contact the Annandale office for advice. I hav had the same problems with you, and the local Techs have come out here over 10 times and have not able to fix it. Please share the contact information for the local Supervisor so that I could live in peace too with my DSL line. Net Access Corp. Please read terms of use and Privacy Policy .