Technology Support Services assists, educates and informs the University's community of technology users, be they students, faculty, or staff. All advanced software support is delivered from this group, which prepares many of its reference materials as online resources. University departments are encouraged to increase staff knowledge of computing and to become self-reliant for solving the most common problems associated with University systems. This group develops and delivers educational materials and classes on a wide range of computing technologies from basic e-mail introduction to advanced WWW authoring tools.
Training is available in both scheduled class format and tailored to the needs of a department.
This group coordinates the computing experience at Northwestern for undergraduate and graduate students, starting from a student's arrival on campus through his or her full understanding and exploitation of Internet resources. The Technology Support Services Information Center is located in Kresge 57 and is the command center for telephone-based problem triage. This group also develops and deploys information bases which allow computer users to help themselves diagnose and remedy problems.