McLean had been talking to Dell about desktops and asked the Dell account team for assistance. I can't afford to buy the latest technology from other vendors. But, I can get the latest technology at the best price from Dell. Because I can afford the latest technology from Dell, I also extend the life of my equipment. Plus, we liked Dell's three-year service plan, which beats the competition.
Standardization is also important.
Even though features within a Dell system may change, Acosta's image will still work. Thanks to Dell's rapid response, Acosta went only a few days without being able to procure new systems. Acosta likes the Dell approach. The proactive communication from Dell means Acosta stays informed and knows when their image needs to be changed-for example, when BIOS changes are made or they need to add a new video card. Their previous reseller provided no such notification.