Operators need to have the ability to work well under pressure. A clear, pleasing voice and good hearing are important. Some telephone operators work a standard 40 hour week. Many operators work 32 to 37 hours a week, although some work fewer hours. Operators for telephone companies, hotels, and hospitals may work evenings, holidays, and weekends.
Some operators work split shifts.
They work the main calling periods in the late morning and early evening, but have time off in between. About one out of five of all operators works part time. Relatively few of those employed by telephone companies work part time. In some companies, hours are assigned based on seniority. Thus, the operators who have worked the longest for the company choose their hours first.