Security and access policies have to be taken into consideration in allowing the appropriate staff access to data. Federal agency requirements affect the process redesign effort. Process owners need to coordinate policies to facilitate redesign efforts. Definition of data elements needs to be changed. Variation in staff skills and knowledge requires additional training and support.
Some staff are resistant to change.
The redesign effort is sometimes perceived as a way of transferring workload from central offices to departments. Earlier, ultimately successful redesign efforts smoothed the way for later redesign efforts. Providing open communication among parties of interest is important. The redesign effort improved communication, student service and provided greater autonomy to student service departments. As a result of departmental staff initiating transactions online, they expect faster transaction turn-around times.