But, alas, it was not to Bee. More important, though, I polled a slew of computer-savvy friends who agreed that this particular outfit is usually one of the better ones. And it turns out, the head of technical support had a tape of John We-don't and went back and used it as a coaching opportunity to make him a better tech support person. I respect this. I also acknowledge that I was a jerk, too.
Software ought to work.
And when you've spent money and time on a program that doesn't do precisely the thing you bought it to do, the tech support people ought to take the time to figure out why you're so upset. I am going to give unabashed kudos to another outfit I dealt with a couple days later that simply handled a problem in a straightforward, decent way. It's a group calendar and planning site. Apparently they had a backup glitch and a bunch of folks recently lost the ability to get back into their groups. Here are the only options we can suggest right now.