Most manufacturers offer some sort of software upgrade. Make sure you have the latest. It should be free in most cases. If not, try contacting tech support, instead of the sales person you are probably talking to at the company. You can order a replacement from Harris or replace the caps in the wall wart if you know how or buy a PS from another vendor.
Staples catalog no.
If you find other sources, please share the information. Office Depot and other vendors. The EAS checklist file supplied by the San Diego FCC office is available at the Old Radio site.