Begin development of a computerized referral system, available on the University network or via dial-up, which is capable of directing users to appropriate sources of support. Such an expert system must be dynamic, and support of the system must be the responsibility of one group. The long-term solution to this problem lies in having some group responsible for defining the boundaries of support and services at the University of Florida. Recommendation 3.4.1 addresses this need. Students are particularly in need of support for computing during their stay at the University.
Students are often confused on where to go for computing support and services.
The rules on appropriate use of general and college computer lab facilities are not clear. Students wishing to purchase computers and software do not get a clear statement of which systems will most effectively support their academic studies. All of these issues involve students' money, time, and academic competitiveness, and hence lack of adequate information on these issues increases student stress. The Task Force suggests that the following be accomplished as soon as possible. Annually provide all students with a clear description of the expected rules of conduct regarding use of shared-use computing facilities, the University network, and commercial software.