Davis-Smack discussed with Romig the situation at Red River. From every desktop at HQ, faxes are sent directly through the print function where the employees choose FACSys as the printer. Employees like the fact that they can send a fax just like printing from within most applications and appreciate receiving a confirmation notice from Exchange when a fax has been sent successfully. The sales staff mainly uses FACSys to communicate with the warehouse and to fax customer product information and price lists. The latter is all done from the staff's desktop while they are on the phone with the customer.
Sales also takes advantage of FACSys' ability to send broadcast faxes.
Generally, fax broadcasts are used to send customers newsletters or product updates. The Traffic Department is responsible for all communication to the warehouses and truckers. They use FACSys to send product release information. When a customer sends a purchase order to sales, it is forwarded to the Traffic Department. The Traffic Department faxes customer information and purchase details to the warehouse or trucker.