As a consequence of this case study, best practices related to performance management were identified and have been integrated within the decision-logic tree that is being constructed. Identified best practices include mitigation strategies for known seat management risks. Prevalent risks related to the initial decision to implement seat management include deciding to implement seat management for the wrong reasons, and risks associated with seat management implementation include outsourcing performance management. At the symposium, the research team will demonstrate current progress in populating the seat management decision-logic tree and will describe goals for development of a model to economically evaluate a typical seat management offering. The research team will also describe goals for leveraging other WC3 research initiatives in evaluating seat management impact on the IT infrastructure.
Several approaches exist for measuring and optimizing the performance of an IT portfolio.
Decision analytic techniques help to optimize or prioritize investment choices based on identified performance measures. The balanced scorecard helps organizations identify and display the performance measures that should ultimately impact investment choices. Our research project has explored ways to combine these methodologies into a single, more effective method for IT portfolio selection and evaluation. In addition, we have developed a web-based tool to help structure user inputs, identify optimal solutions, and compare competing portfolios. We are continuing to work to improve the flexibility of the tool and extend the process into other areas.