These are all things that patients notice quickly, and make immediate impressions on how an organization is judged. Let's focus on excelling at things that matter to patients. A group of devoted staff are taking this to heart. This voluntary group is called Excellence in Service . For more information about this good work, contact Carolan Wishall , patient relations.
Values define our organizational character.
But values serve no purpose if they are just words on a wall. Values must be lived and put into action. No one can create shared values by announcing them. In our responsibility to ponder these very important soft issues. The process of reflection may be as important as the final product.