Trying to serve the needs of difficult or angry customers can be emotionally draining. Wages vary according to training, experience and location. Entry level wages may be lower. Earnings vary widely by geographic area and experience. Ticket agents who work evenings, nights, weekends, or holidays may receive higher pay for working these shifts.
Some employers help employees pay for college.
Ticket agents usually receive free or reduced-rate travel on their companys carriers. This discounted travel is both for themselves and their immediate family. In some companies, agents also receive free uniforms. Only a few ticket agents belong to unions. The unions representing these workers include the Transportation Communications International Union and the Amalgamated Transit Union.