With more companies competing for your business, there is a good chance that customer service will actually improve. Companies won't be able to take your business for granted anymore and will look for new ways to make you a more satisfied customer so that you will stay with them. It is also expected that companies will develop new services and products to sell to you. In addition to lower monthly bills, innovation is a key benefit expected to be a result of the changes in the electric utility industry. With telephone deregulation, cellular phones, digital phones, telecommuting and other technologies proliferated.
Some consumers use the new services.
Some aren't interested. The same will happen with electricity. This is a good question. After the reguatory changes are implemented, your first bill will probably look very different. As a result, your bill may look much bigger, with perhaps 10 lines or more of separate charges.