Incumbents supervise residents engaged in individual and group activities to maintain safety and security of residents, staff and the community. Classification Factors Complexity - Work is generally standardized but involves a variety of steps or processes which may be unrelated. Changes or unexpected conditions require developing or applying alternate methods. Difficulty - Decisions require judgment and analysis of work circumstances. Consequences of Actions and Decisions - Consequences of actions or decisions at this level are significant.
Work is reviewed occasionally.
Errors may disrupt programs or operations, cause property damage or result in injuries to residents or staff which may be serious or incapacitating. Costs due to errors may be substantial. Contacts - Advise on work efforts and clarify, and resolve problems, with tact, courtesy and other effective communication techniques and skills. Supervision Received - Assignments are general. Employees may establish their own work sequence within established procedures, work methods or policies.