It contains a detailed description of the problem and solutions and work-arounds, if available. You must provide your client or registration number and be eligible to receive support in order for us to process your request. Requests received from international users will be forwarded to their local distributor, who will respond to the user. You can access the service from any touchtone phone and request up to three documents per call. ESRI has many business partners who provide solutions and support.
Some partners specialize in creating products while others provide consulting services.
Visit the Training site for more information. This document was created to assist developers in understanding and dealing with issues specific to using InstallShield to package their custom ArcView GIS extensions.