A Web-based system management service will demystify the user's complex computing environment. As we dug into it, we realized the graphical user interface is only the surface of the problem.
Software is malleable.
It wants to change. But as the software evolves, it's hard to keep every individual piece in sync. By giving the client software that knows how to communicate with a network-based service, we can collect a knowledge base at the service that knows the intimate details of how all the pieces fit together and, therefore, can upgrade your system in an integrated fashion. Eazel is developing a graphical shell called Nautilus. Things are moving away from the desktop toward ubiquitous computing.