The Customer Support Representative will act as the first point of contact in resolving inbound customer issues. Candidates should have excellent verbal communication skills, have a high energy level, and possess an up-beat attitude. Provide courteous and efficient service to customers over the telephone. The Customer Support Representative will participate in a 1-3 week training program. Experience in call center or customer support environment preferred but not required.
Supervisory experience is also preferred.
High School diploma required, some college preferred. Direct activities relating to service levels and see to it that performance commitments are maintained and improved. Develop and manage implementation project plans for additional support services. Drive efforts to improve quality and service levels. Champion Outsource Partner to make known their strengths and improve weaknesses.