Since consistent availability of a Web site is the most critical aspect of customer service, the test also tracked failures and successes of search completion. In multiple simultaneous searches simulating real-world scenarios, NDS eDirectory was consistently 250 percent faster than Active Directory. Any one who has used the Web knows the frustration of waiting for a reply. Returning fast results to a myriad of user queries based on a wide variety of search criteria is considered a baseline requirement for maintaining customer satisfaction. When searching for user names in the directory when only part of the actual name is spelled out in the search criteria, NDS eDirectory performed 1,250 times faster than Active Directory, and had zero failures.
Users tend to search on partial names because it takes less effort.
An Internet directory must be able to accommodate typical user behavior. When KeyLabs increased from 2 to 100 clients on this common partial name search, Active Directory was unable to return a single result. This is the equivalent of going to your favorite search engine, searching for a topic, and never getting an answer. The test results validate the experience of organizations like CNN and the University of Kentucky who are using NDS eDirectory to power high volume e-business environments. For companies serious about their Internet business, failure is not an option.