We're of the opinion that he Mac OS is the easiest and most intuitive user environment going but our consulting work constantly reminds us that even with its friendly interface the Mac OS can pose problems for new users. Even simple operations like saving files or organizing directories can give new users fits. Over the years we've found that the new Mac users encounter a fairly limited set of problems and questions. As with any computer operating system the Mac has its peculiarities and because of that fact dealing with them is fairly simple. Apple maintains this excellent page of troubleshooting tips that covers most of the problems that Macintosh neophytes may have.
Sections cover system basics, printing, crashes, startup problems, networking and storage.
This is the first place new users should look when they have problems using their Macs. Apple's site covers basic system issues but there are all sorts of other things that can go wrong with Macs. The problem is compounded by the fact that Apple, like all OS makers, is constantly offering new versions of the system. Tips that worked with OS 8 may not work with OS 9. Primary features include a list of Mac error codes, tips of specific hardware and software configurations, special info on the iMac and iBook, tips on upgrading older Macs and instructions on installing memory.