While most hosting companies have vague to no information on monitoring information, calculation on their uptime statistics, and possible compensation, we spell out our responsibilities for our clients with respect to uptime. We publicly display our network availability through our website. It is a rare occurrence when we have a problem, and because we own our own network and equipment, problems are dealt with swiftly and quickly. Compensation for failure. A guarantee is only as good as the issuer.
Some providers guarantee the uptime, but offer no compensation for failure.
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