The network interface is Ethernet. IP based features such as Web Call Center, Remote Extensions, IP Phone Support, Visual Voicemail and Unified Messaging provide a range of new communications solutions unavailable with conventional PBX technology. This has been shown to significantly reduce costs in a small and mid sized business environment. As a networked IPBX the WebSwitches can be networked together across company sites. This enables companies to reduce transmission costs by using IP bandwidth to carry voice traffic.
Users can transparently dial, transfer, forward and conference extensions at any location.
The WebSwitch plugs in at the customer premise providing local voicemail and other Centrex type services. The WebSwitch's voice over IP capabilities allow the ISP to bypass the local carrier and offer alternative voice services including local and long distance service. Ericsson and Symbol Technologies are partnering to offer the WebSwitch as a gateway for the NetVision wireless IP phone. The WebSwitch allows the Symbol's wireless IP phone to connect to a conventional PBX using the WebSwitch as a gateway. This is a popular solution for high-mobility environments such as retail, health care and education.