Staff are happy to give initial guidance in response to informal queries.
In order that appropriate priority can be given it is requested that only urgent requests should be reported by phone. It is not possible to define precisely urgent, however it should be regarded as work requiring immediate attention. Logging of Works Orders and deployment of resources to deal with reported repair and maintenance issues. Liaison with in - house operatives via radios to ensure prompt response to reported repair and maintenance issues. Tracking of Works Orders to ensure completion of works in accordance with Client requirements.