Complaints to the DOT more than doubled between 1998 and 1999 from 7,980 to 17,381 and rose 16 percent during the first 11 months of 2000. It is clear that what is needed is a national policy of passenger rights and that policy can be found in Senator Reid's bill. Air consumers deserve the same rights that consumers of any other product have, the and defend suits under state law. ASTA is also calling for a moratorium on all mergers and buy-outs until the issue of passenger rights has been adequately addressed. Without price and route competition, the traveling public will be held hostage by a few monster airlines.
Travelers are tired of airline indifference and want relief.
Access to state consumer laws to resolve disputes with airlines. ASTA has long been at the forefront of passenger rights issues and has repeatedly issued calls for increased competition in the airline industry. Air passenger rights are one item on ASTA's three-pronged legislative program. ASTA is seeking a sponsor for a proposed law that would allow travel ticket agencies to engage in collective bargaining with a Dominant Carrier to the same extent as bargaining units recognized under the National Labor Relations Act are entitled to bargain collectively with their employers in other industries. The mission of the American Society of Travel Agents and its affiliated organizations is to enhance the professionalism and profitability of members worldwide through effective representation in industry and government affairs, education and training, and by identifying and meeting the needs of the traveling public.