Teachers who won't make the commitment to educating every child eventually leave . Mentoring and best-practice benchmarking are common levers for performance improvement. Students are not allowed to fall behind. Additional hours are funded at the end of the school day for individual tutoring by classroom teachers. You hear it all the time in Brazosport schools, Woolpert says, we tolerate no excuses.
Standards are high, and uncompromising.
Woolpert doesn't say so, but I bet the quality champions in Brazosport and Pinellas Counties are pretty clear about who their customers are. About whose 'satisfaction' matters most. And about what quality in education looks like. Malcolm Macpherson is a veteran quality award assessor, publisher and communicator. He edits a Baldrige Award web site, and writes email magazines on performance excellence and leadership.