Willow provides a solution to companies that have established call centers but need a supplement staff for peak hours and peak calling seasons. These calls are taken by the CyberAgents, who cover the overflow. Norwich explains that CyberAgents encompass a varied demographic. For its efforts, Willow has been recognized by the Presidential Task Force on Employment of Adults with Disabilities for its work with the disabled, and complimented by Vice President Al Gore. The company also received the ComputerWorld Smithsonian Award for achievement in the use of information technology.
Training is tailored to the client's needs.
These calls pay more and require more training. Because most CyberAgents work full-time, they are encouraged to have three or four clients. In addition, to stay busy year round, CyberAgents vary their clientele. The company specializes in outbound call campaigns, data verification, inbound customer service, charitable fundraising, database entry, transcription services, surveys and market research, and customer order processing. Unlike Willow, however, Dido's model is a vast network of part-time workers.