We want our shoppers to feel comfortable about asking questions and asking for an opinion. Finding associates who can deliver friendly, knowledgeable assistance begins at the point of hire. Typically, a human resources specialist will spend some time with new hires, determining where their interests lie. Every attempt is made to place the new employee in the department he or she is most interested in. Training consists of the requisite new employee instruction on the company, its values and what is expected of them.
Time is allotted for basic training about the product they'll be selling.
Having a new worker shadow a veteran has worked extremely well for us. In addition, this buddy program builds camaraderie and underscores the company culture of treating others like friends and sharing information. Training is ongoing for all Best Buy employees, with monthly sessions in each category designed to keep employees' skills sharp. Every week, associates receive printed data, stressing new products and providing additional data on certain items. Interspersed in the mix are training sessions hosted by manufacturers.