In particular, the workshop focuses on how to take customer service problem situations and turn them around. Greg Manz of HR-6 said extensive research went into the creation of the workshops. He said that TEC supervisors and managers were surveyed and interviewed to determine where training was needed and what topics had been requested by TECs. Although the presentations and workshops are geared toward TECs, all employees are welcome to attend. Manz said that similar workshops will be held for each Laboratory series this year.
Space is limited so employees are encouraged to sign up as soon as possible.
Lyons Research physicist will speak on adaptive optics in astronomy Robert Q. Fugate, senior scientist for atmospheric compensation at the Starfire Optical Range at Kirtland Air Force Base in Albuquerque, will speak at a Director's Colloquium Thursday at the Laboratory. For more information, see the March 14 Newsbulletin . The Laboratory's Small Business Office sponsored the daylong conference to inform small businesses in Northern New Mexico about changes in the Lab's procurement operations. Two hundred twenty people participated in the conference. A number of businesses, the Lab and Johnson Controls Northern New Mexico also staffed information booths.