However, because of the frequent contacts made by staff, indications of decompensation are more recognizable and precautions can be taken. The team works closely with the mental health deputies to protect the consumer as well as the staff. Local law enforcement agencies are aware of the ACT team and are supportive of their efforts. How the Team Operates The staff's assertive approach with the consumer and the community is ongoing. There is consistent, persistent, and detail-oriented advocacy for the consumer's needs and services.
Staff go to the consumers to find out what is going on.
One example is an individual referred to the program who was dual-diagnosed as mentally retarded and a substance abuser. He was noncompliant with psychiatric treatment and services. When the ACT staff first approached him, he refused services. Several more attempts were made throughout the month to develop a relationship, to no avail. The team continued to contact him daily to develop his trust.