It includes specific recommendations for the proper use of telephone equipment as well as essential techniques for the skillful handling of all types of telephone contacts. Participants learn and practice improvements of their telephone habits and call handling procedures, listening skills, use of phraseologoy, questioning techniques, voice modulation, troubleshooting, and more. This workshop is designed for a wide range of people who interact with customers and whose job involves selling, including face to face situations and telemarketing. The Essential Sales Skills Workshop explains how to develop and maintain effective and rewarding relationships with your customers. It includes a practical presentation and understanding of the eight critical steps in the selling process, consumer psychology, listening, communication styles, and more.
Special emphasis is given to overcoming objections and to closing of sales.
This class seeks to prevent serious misunderstandings caused by nonstandard speech patterns or inaccurate cultural assumptions on the part of the medical services provider. In addition to practicing contextualized encounters, participants will explore cultural norms about privacy, taboo subjects, and practitioner-patient interactions. These workers can improve their job performance, employment security, and chance of promotion by using their job context to improve their Engilsh. These workers can improve their job performance, employment security, and chance of promotion by increasing their command of English. This class provides language instruction within the context of food preparation and service.