User selects the submit now button on the bottom of the form. At step 3, user determines that there is a similar complaint that has already been registered. User selects matching complaint, and a form is presented that allows a new set of comments to be recorded for the user. Curious user of site. User selects Browse Complaints button.
System displays all complaints for a particular subject.
User selects the individual complaint that interests them, and chooses the view complaint detail button. User reviews detailed text of the complaint. Government Official has been registered with site. Official determines they need to express their opinion for a particular subject. Government official selects topic to express their opinion.