If there was a problem with a workstation or if an application needed updating, one of us would physically have to go to the workstation and do it. Believe me, it's tough having to go from desk to desk all the time. IT Director brought a dramatic shift to Teck's operations. Once installed, management of both hardware and software could take place from one central console. Applications are installed on workstations remotely.
Updates are a snap.
Within hours of installation, Tivoli IT Director proved its worth, according to Ms. Heinrich. Normally, it would take us days, if not weeks, just to figure out which workstations were affected, let alone correct the problem. Not with Tivoli IT Director. Tivoli IT Director has become Teck's watchdog, an overall early-warning system. We're still in the process of expanding uses of Tivoli IT Director.