Workers participate in individual and small-group activities to gain insight in critical areas. Supplemental Writing Skills for Human Services Caseworkers helps IM workers develop the specific skills they need for casework. A pretest allows workers to identify their current skill levels. Information activities review the basic grammar and effective writing. Optional writing exercises and other activities let workers put what they have been learning into practice.
Workers can refresh their memories and practice skills in key elements of effective writing.
Resolving Case Problems in Income Maintenance provides experienced IM workers the chance to sharpen and refine their casework skills. Workers use a team approach in small-group activities to solve problems in critical IM casework areas. Casework is described in the context of welfare reform and typical CSE recipient profiles. CSE workers will gain information and practice in a number of key areas. Conducting CSEA Investigations spells out the details of investigation.