Agreements for specific services are available but are used to a lesser degree. Instead, guaranteed uptime, seamless performance, response time, and security transactions are most in demand. Top of the Page Needs Covered Making the grade as an ASP means offering something for everyone. The tactic is almost equivalent to one-stop shopping. When companies were asked which application services they offer, the responses read like a smorgasbord of programs.
Services range from ongoing application management to network integration.
ASPs more frequently view developers as a source of sales, not as a possible contact for service support. Yet the knowledge that these programmers have isn't going to waste. Twenty-one percent of ASPs surveyed consider such information too valuable a tool in effective customer service not to use it to their advantage. When it comes to servicing their customers, these ASPs partner with application developers to get the job done.