They have energy, humanity, ethics, the ability to function in very challenging situations, and the ability to learn. Many experienced a type of culture shock, moving into organizations where the language is different, norms aren't clear, and the values are different. Most of our sample did not expect to find the transition so disorientating. Communication styles can easily derail a therapist talking to a business person. They won't listen to him if he talks like that.
Therapists are almost always in control of the situation.
Clients, seeking help and often feeling vulnerable, come to visit the therapist's office, where the diplomas are displayed prominently on the wall. In the world of business, the psychologist is almost never in control. You are meeting in their office, and all they want to know is what you can do for them and how fast. A number of the people we talked to expressed a range of concerns having to do with their role, dual relationships, and confidentiality issues. Their professional training hadn't prepared them for a situation where the boss wants to know what's going on, not to mention the human resources person and sometimes the boss's boss.