In every life there is crisis. Crisis occurs when previous means of coping and managing problems break down in the face of new threats and challenges. The literature on crisis intervention and suicide prevention emphasizes the importance of immediate access to help. Awareness and insights learned at this moment of crisis often serve to educate the person in coping skills that can be drawn upon in the future. Crisis Hotline provides 24-hour telephone crisis counseling for any type of concern, information and referral, psychological first aid and emergency transportation.
Telephone counseling is the core service of the agency.
The crisis workers are well-trained volunteers who place the highest value on integrity. The qualities that are reflected in their work are empathy, respect and authenticity. The helping model that is used during the interaction with callers stresses objectivity and a non-judgmental approach to empower callers to determine for themselves the most appropriate action for each particular circumstance. Crisis Intervention of Houston, Inc. is a United Way Agency dedicated to helping people in crisis through telephone crisis counseling, referrals, intervention, postvention and education.