Each content set can be associated with one or several servers, or one server can be associated with several content sets. Likewise, a site can comprise one or more content sets. Unfortunately, data for specific content sets cannot be so easily deleted. Insight documentation is extensive but the editing is poor. Some features are not documented at all, such as the command-line syntax for performing manual data loads.
Tech support is in line with other small software firms undergoing growing pains.
The technicians are competent and know their way around the product, but can be stumped occasionally. The principle drawback is lack of an escalation path. If the front line support can't answer, then you either pay for an engineer to make a site visit or you figure things out yourself. Accrue Insight should make any short list, though, due to its basic architecture, scalability, and flexibility. Ben Thompson is a Web systems analyst at Miller Freeman Inc., which operates a Web site farm for its own group of over 180 Web properties.