Good web sites minimize the risk of error, e.g. by providing lists of information for the user or by properly using defaults. For example, when registering, most sites present a list of countries to choose from. As they grow accustomed to the site, users will build a mental model of its inner-working. They will use their model to navigate the site and therefore it is important to help them build the right model. It's important to use clear symbols and commonly understood conventions.
Users expect that they can click on underlined text.
I have only scratched the surface for web site user interface. Indeed, I have audited the user interface of several web sites and the exercise can lead to major redesign of the interface. About Pineapplesoft Link Pineapplesoft Link is published freely, every month via email. The articles target people interested or concerned about technology either personally or professionally. Although the editor and the publisher have used reasonable endeavors to ensure accuracy of the contents, they assume no responsibility for any error or omission that may appear in the document.