The primary purpose of these grants will be to will engage the academies students as a front line for level one support questions. To be eligible for this grant a school must be a registered Cisco Networking Academy. This courseware will provide students the necessary knowledge to assist with providing support services. The ideal candidate will be able to form a class of highly motivated student, eager to learn both technical and customer service skills. Schools must complete all sections of the grant application.
Schools agree to the responsibilities listed and to meeting the technical requirements of the grant.
A district can apply for the District Help Desk product. High Schools, with the cooperation of the district support staff, may apply for the Student Help Desk grants. The Cisco Academy Student Help Desk grant will be awarded to a campus with an existing Cisco networking academy program and requires the support of the district support team. Selection factors include size, current support efforts in place and responses to questions. This program is open to all public K-12 Minnesota schools.