That way, if your flight is delayed or cancelled and you must be transferred to another airline, the process will go much faster. For the first time, United is making America West look good. The Phoenix-based airline usually brings up the rear on the Department of Late Flights list. Taking a page from United, American West just announced it was cutting flights in an attempt to improve its on-time performance. United's woes come at a bad time for passengers.
Summer is prime flying time.
It's also bad timing for the airline. I'm Rudy Maxa, The Savvy Traveler, for Marketplace.