Key finding and suggestions for further research are highlighted. A model incorporating four distinct patient roles is described and explained.
Techniques fall into the categories of quality improvement, planning, and measurement.
This article addresses why TQM evaluation is important, presents an audit framework that includes measures of efficiency and effectiveness,and outlines obstacles to TQM assessment. Continually Improving Governance Barbara Arrington, Kanak Gautam, and William J. McCabe Governance can leverage organizational performance by maintaining strategic focus and creating structures and processes for organizational learning. This article considers the impact of CQI on human resources philosophy and practice in health services organizations. A case example is presented. Health Care Reform David H. Gustafson, Cindy Peterson Helstad, Cheng-Fang Hung, Gene Nelson, and Paul Batalden A system for measuring total costs of illness is presented.