The record company is anxious to avoid any bad publicity. No one reports Shay's disappearance, even after Phil receives her earring with traces of apparent blood. I did not find any likeable characters in this book. He appears to be put into the book just so Kate has someone to interact with in the obligatory sex scene. Phil Armstead is manipulative and the record company employees are unfriendly and condescending.
Troy is close-mouthed and cold.
Shay is the most likeable character, but she does not appear in the book much because of her early disappearance. But even then, the constant quoting of old Indian sayings and her attempts to fit into the Native American culture make Shay's character seems overdone and as if she is an actor in a B movie. Kate's reasoning for being involved in the investigation is on shaky ground with me. She is a single mom responsible for her daughter. She does not know the people involved and does not show a need for justice.