Ken Burns has an interest in establishing a Master s Program with the Krannert School and the School of Education. He wants to do one for the business side similar to the one already established for the Student Services side. Rincon discussed Chapter 7 in Keeping Score. Brown says that universities have no product. Gary disagreed stating that Brown is just one source of information.
Universities have work products.
Our various programs could be considered work products. Quantity and quality - If a low quantity of a high quality product is produced, there is a higher variance much like producing a high quantity of a low quality product. Need to have the balance between quantity and quality. Our goal is to keep variance down. All should determine what their critical operations are and set up a matrix.