Little interest in catalog numbers. Some interest in order confirmation numbers. Interest in being able to verify the status of an order. Little interest in telephone enhancements that require customer effort. The internet is stimulating the most interest.
Technology is beneficial IF it improves efficiency and cuts costs.
Our objective is to introduce technological enhancements that will be beneficial to our customers. Your ongoing feedback will be important in helping us determine where we should be investing improvement dollars. Inquiries may be addressed to Marcia Murphy, Editor.