Each challenge is worked on according to its status and priority as listed below. Due to the number of applications that Computer Support Services supports, it is not possible for the call taker to be knowledgeable in every application. If it is established that the call taker is unable to assist the user, calls will be dispatched to the appropriate Computer Support Services staff member. It is important, however, that all calls be routed through Computer Support Services so that we can monitor ongoing problems, known bugs, network outages, etc. from a central location. F. Software Software will not be supported unless it is approved by the TAC committee.
Users are free to load and evaluate any software they wish.
Support for installing and running the software must come from the vendor. Our license allows us to make Microsoft Office 2000 available for home installation. The following is a list of FGCU software supported by Computer Support Services. 5.0 Adobe Acrobat Reader 4.0 G. Hardware Computer Support Services will install upgrades and repair hardware. Computer Support Services supports all university-owned PCs or Macs.