Their approach encompasses proven best practice and the critical success factors for good services. Their plans for implementing best value review set out clearly how they are going to turn their aims into action and what outcomes they are seeking. The authority has defined national and local targets, standards and performance indicators as a basis for measuring delivery and systems for regular monitoring. They are making best use of available staff and resources to make sure they deliver. Their plans have been effectively communicated both internally and externally and to relevant stakeholders, so that all parties are clear of what they are trying to achieve and their own roles within the process.
Staff have personal targets and take responsibility for how their performance affects the whole.
They can provide evidence that they achieve their actions and targets and that the outcomes meet their aims. They can show that customers, residents and stakeholders share the authority's view of their current performance. They monitor their performance and take action to deal with under performance. The reality checks carried out by inspectors validate the authority's view of their performance. They have evidence showing what comparisons they made with whom, and how they used those to shape their improvement plan.