Northwest settles into third place with the quickest email responses of tested sites, automatic login for repeat customers, and features like airport maps.
Shoppers can redeem miles for purchase online and check flight status by city name.
But navigation changes on the reservations pages and the support phone number is hard to find. The site features airport terminal maps, a currency converter, and links to weather and destination information. Customers can request refunds and check their status online. The airline provided an excellent seat-selection mechanism. Shoppers must submit credit card information to hold a reservation.