An added benefit in using employees in the data gathering process is the sense of ownership that develops as the program evolves. Donald Raines, a Canton craftsman, began carving wooden ducks as a hobby several years ago. He has subsequently gained national recognition for his work and is currently being exhibited in galleries across the country. What initially drew Upchurch to Raines' work was the incredible attention to even the most minute detail. Each feather, for example, was labored over and improved upon until it achieved near perfection.
Services change, but our basic skills remain the same.
The skill of technical writing is a primary factor in all projects. This includes developing text materials that clearly describe industrial processes and practices and writing on a level easily understood by the customer s adult work force. This also includes supporting materials with a quality assurance system of edits and checks to reduce errors. Technical illustration provides visual support in the form of line drawings that clarify technical concepts, process and procedures in technical manuals. It also takes the form of presentation artwork for training programs and materials and technical illustrations for training aids and job-related posters.