Include copies of claimant forms, not just a description of them. Should be written in a clear and understandable manner, free of agency jargon. The video is presented in a way to make each viewer a participant in an actual hearing to give them the perspective of what a hearing is like. The videos are purely educational to provide an overview of the hearing process. The videos are available on demand to assist the public in general with a better understanding of the Appeals process.
Voice recognition is also available for clients with rotary telephones in all three locations.
Global messages will be available for both the general public and active UI claimants to announce current items of interest , i.e. job openings, layoffs, changes in law or policy, extended benefit programs. Implementation scheduled for May 1995.