In today's complex work environment, knowledge of human resources management is a must for supervisors. The successful supervisor must be aware of issues involved in interviewing, selection, performance management, motivation, employee relations and discipline to responsibly and effectively fill the role of supervisor or manager. This module provide the necessary background for supervisors to avoid legal issues and maintain a productive work group. Strategic Planning - A strategic plan is a map that shows you how to get from where you are to where you want to be. This module examines the steps of strategic planning in terms of a simple equation.
Some managers do, unfortunately, play games.
You will learn the keys to attentive listening and how non-verbal cues, like body language, can convey what someone really thinks. You will learn negotiating timing, and countering strategies that will make a big difference in the success of your negotiations. Some techniques are almost universally effective. Others are equally ineffective. In this unit you will study examples of both techniques by studying real-life situations.