As a trainer or a performance consultant, you use a variety of interactive tools and strategies. Each month, the Tool Kit section explores a specific type of activity and presents practical suggestions and field-tested examples.
Telephone games are interactive training games played using telephones and answering machines.
Most incorporate elements of role play and virtual teamwork. A Sample Telephone Game Let's vicariously participate in a telephone game. You and fourteen other new call-center employees have just completed a workshop on how to provide technical assistance. Larry, the facilitator, gives participants extra copies of the checklist. He also provides the names and telephone numbers of two other participants.