Vendors of assistive technology provide products and services with the needs and welfare of people with disabilities as their primary concern. Vendors support and participate in the efforts of rehabilitation organizations to improve vendor services. Vendors recognize the need for, and actively pursue, communication and interaction with other vendors. Referrals to current users of specific or comparable equipment are provided on request. They maintain an adequate inventory of replacement parts to provide timely service and repair of all equipment supplied.
Vendors provide a written estimate of cost and time required for any repair work.
During the repair period, they make available loaner equipment comparable to the original equipment. Vendors provide a specific, written statement of warranty on the equipment provided, including commercial warranties on manufactured equipment or components, and dealer warranties on adapted or custom-fabricated items. Guaranteed response time for repairs should also be included with equipment warranties. Vendors maintain adequate levels of professional liability insurance. When they are involved in the design, fabrication, or substantial modification of commercially available equipment, they also maintain appropriate levels of product liability insurance.