If you cannot hear the Librarian at this stage do not panic. You can type a message to the Librarian. This might be a specific request. If you are having communication difficulties let us know and we will go through some adjustments that might help. Headphones allow us to speak to one another.
Text chat is less useful as it is slower and less spontaneous than whiteboard.
A at the top left hand side of the screen. Then place your cursor in the whiteboard and type. A box will appear around your message. See the example below. To end the call simply click on the icon below the yellow phone.