If problems are not resolved at this level, a formal letter of complaint is forwarded to the President, whose decision on the problem and its solution will be discussed before final decision-making, which is binding. The Jacks Institute is a registered private vocational school which is bonded and licensed, where required, and abides by the statutes set out in the Private Vocational Schools Act. Students who graduate from the courses of The Jacks Institute automatically qualify for our Alumni Student Rates on all future studies with us. After this time period you are considered to have started your course. However, prorated refunds may be possible in cases of hardship or illness.
Tuition fees paid for certificate courses qualify for the federal tuition fee credit.
Part-time education credits may be earned by those who submit their examinations. Our Money Back Guarantee is in force for 14 days after receipt of your program. Should you decide the program is unsuitable for any reason, please return all course materials in an unmarked, saleable condition within 14 days for a full refund. After this time, you are considered to have started your program. Internet courses delivered electronically must be returned with a Certificate of Removal within 14 days verifying that all materials have been removed from your computer.