Every Monday afternoon, a committee convenes to determine if maintenance will be performed. If so, a Message of the Day will be posted and available for review upon login. If not, the reservation will be released and no message will be posted. Additionally, the system may be down periodically for software and hardware upgrades at other times. Users are usually notified of such times in advance by e-mail and by the login banner.
Unscheduled downtimes are unusual but do occur.
In such cases, notification to users may not be possible. Maui High Performance Computing Center offers Help Desk and 24x7 support 24 hours a day, seven days a week, to provide the best possible service to our customers. If your problem is individual in nature, it is unlikely Severity 1 and should wait until the next business day. The following is a listing of categories of problems that could occur. Click on the description that most closely describes the problem you are having.