ITS Help Desk does not support any personal computers from faculty or staff.
Students can have a technician set up their computers for remote access only.
All computer problem reports must be directed to the ITS Help Desk . Please do not initially call ITS staff members directly, as all requests must come via the Help Desk. Help Desk students are trained to answer basic troubleshooting questions and general questions about each of the areas we support above. This database ensures fairness and accuracy when calls are assigned to the technicians' daily work queue. Once a technician is working with you on your case, you may then contact the technician directly.