Work is performed by approved contractors. Please call for more information or to apply. Any Consumers Energy customer age 65 or older may join. Monthly payment arrangements will be made to suit the individual customer's situation. Extended payment terms are available to customers having difficulty paying their monthly energy bill on time.
Special consideration is given to senior citizens.
Third Party Notification Customers can request that a copy of any turnoff notice they receive be sent to a consenting friend, relative or agency. The third party is not obligated to pay the bill. However, the notification gives them time to act on the customer's behalf. Medical Emergency Protection Customers who have a medical emergency in their home and have been scheduled for shutoff of service can have the shutoff postponed for up to 21 days. Proper notification to Consumers Energy consists of written statement from a doctor, public health official or social service official declaring that a shutoff would aggravate an existing medical emergency.