UnCover were generally considered unreliable. There were several complaints about poor service from some of the larger university libraries, and about the higher charges from some university libraries. Some interest was expressed in using OCLC, especially for access to electronic journals. There was a general feeling that ILL supplying is often under-resourced and insufficiently supported by library management. There is a danger that this may be seen as undermining the principle of reciprocity.
Some libraries are net lenders and some net suppliers.
There is a movement towards choosing commercial suppliers to compensate for supply time problems. It is unsatisfactory to receive a mailed response to a faxed request. Standards for email requests, standard requesting formats and accurate information in directory services will assist in standardising and streamlining workflows. Current system is not efficient, particularly when requests are routed on. The requesting library should be informed if the request has been routed.