Don't underestimate the willingness of patients to complete questionnaires. Some successes can be achieved by tackling issues across departments, but further progress may be speciality specific. Ensure that all staff, non-clinical and clinical, are involved in discussions about the development and introduction of new systems. Make sure that the information provided to patients reaches them and don't overlook the need for efficient mailing systems. Report of analysis of responses to questionnaires ImpAct bottom line Persistence is required if you want to overcome long-standing problems.
Solutions have to be tailored to the particular problem.
Solutions may be different but the process of solving them is the same.