We guard all customer information in strict confidence and do not disclose any information to third parties. We want you to be completely satisfied with your order. If possible, include your receipt or license e-mail from the purchase. You will need to delete the program from your hard drive and erase any back-up copies you have created. As soon as we receive the letter, we will process the refund request.
Updates are free so long as they are within the same major version number.
A major version number increment typically occurs when a majority of the product has changed. We find that this method significantly extends your update value beyond what you would receive in a yearly subscription model.