The Armament Research, Development and Engineering Center, Picatinny Arsenal, N.J. was sole winner of the Presidential Award for Quality in 1996, and the Tank-Automotive Research Development and Engineering Center, Warren, Mich., won it in 1995. Subject to the approval of President William Clinton, organizations receiving this award are recognized for having significantly improved their overall performance and for demonstrating a sustained trend in providing high quality products and services to customers. The Vice President traditionally presents the award at the conference. She also said Fort Benning's senior leadership is personally involved in creating and sustaining customer focus and providing direction. By listening to its stakeholders, the organization shares information and data with customers, suppliers, soldiers, and employees alike.
Strategic planning is well developed and understood throughout the organization.
The involvement of key process owners, community leaders, and partners ensures that the strategic plan considers all factors critical to the installation's success. Cost-effective delivery of trained and ready Infantrymen and officers. A safe and healthy work environment. A two-tiered complaint management process to ensure that customer complaints are resolved. The Presidential Award for Quality recognizes federal organizations that have attained the highest levels of quality management throughout their organizations, said Capt.