This issue covers the good, the bad, and the other.
Telcos are the good.
I am continually amazed at how genuinely nice senior telco management tends to be. This may be particularly true of operator services senior management because of the critical role labor has historically played in operator services. The discussion of Nortel's annual Operator Services Forum Exchange '95 talks about issues and opportunities telcos face in the operator service market. I've talked about it and you've talked about it. MetroMail reported at Nortel's Forum that it will offer access to its full database over the Microsoft Network, scheduled to be launched on August 24, 1995.