A pervasive problem at all large universities is specialization in student services. Departments proliferate and isolation is often hard to recognize and harder to overcome.
Students suffer because they feel as if they are shuffled from one place to another.
This sense is exacerbated on a large campus when service offices are often housed in different buildings. An additional problem from a student's perspective is the difficulty in getting complete and consistent information from offices that are separate and independent. Students complain that they get different answers from different offices when asking the same question. In a student's mind, the problem is one, but the university divides it up into disparate administrative pieces and staff can answer only the piece they understand or have knowledge about. Few staff have an overarching knowledge of the university and all its services.