Eventually they connected and the guy said that the local boys couldn't replace the seals and that they would have to send it to RockShox to be warrantied. I believe that the seals have been changed for this year so that may help solve the problem. There's a reason you don't see these selling on ebay like you see Fox's air shocks. I hate this shock, and will be ditching it as soon as possible. I'm not sure how other reviewers ever tuned this thing, but even for the fleeting moments that this thing holds air, it's still doesn't feel right.
Weight is nice, as it costs less for postage when returning for frequent repairs.
Have only had a few rides where I think it was working properly - hard to know, though, as this is first FS bike. Do like the clean design - doesn't get mud in a coil, etc. Cruddy seals - repaired three times in a year. Adapter for air also a pain. Note that RS repair turnaround is an issue - you're scaring me.