Work involves operating automated office equipment in either a stand-alone, network, or mainframe environment. Provides training to agency staff in the implementation and use of automated systems. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Maintains the necessary security controls over the software.
Trains end users on the capabilities and limitations of the available hardware and software.
Provides training and operational assistance to agency personnel in the implementation and utilization of data processing hardware or software. Troubleshoots computer-related problems for staff. Prepares briefings, reports, and evaluations as to systems efficiency and utilization. Installs, maintains, and repairs computer hardware, software, and peripherals. May maintain procedure manuals.