Internet slowdowns and crashes accounted for many of those failures. As a result, the industry has some fence-mending to do. Two-thirds of Web users expect better service in a traditional store than online, according to an Online Retail Partners survey. But last year's online shoppers appear ready to try again. And three-quarters of those who experienced a purchase failure last year said they might give the same site another chance.
Web sites are ready.
Other sites are outsourcing their order-fulfillment operations to specialists such as Vcommerce, Online Retail Partners, and UPS, which is serving half a dozen companies this year and plans to roll out the program nationwide. The Internet is going to continue to be a significant channel for commerce. We offer them for your additional research. The Christian Science Publishing Society. All rights reserved.