Collecting the data and analyzing the results. Each step in the measurement approach is described below. Employees and departments have on-line access to payroll data. Timely and effective training is provided for users of the payroll system. Adequate internal controls ensure accountability.
Technology is used to achieve continuous improvement.
Direct deposit is the standard throughout the University. These themes became the foundation for the development of the goals for payroll operations. The Payroll Managers developed a number of goals for payroll operations using the balanced scorecard framework. The scorecard allows managers to establish goals using four different perspectives. In addition to the traditional financial perspective, it takes into account the customer, internal business, and innovation and learning perspectives that are important to an organization s current and future success.