Think more in terms of alternative strategies for growing the business, new ways to penetrate existing markets with a new product for example. Take time to sit back and clear your mind of details and just think. Think less about details and more about your goals and how to achieve them. Step back and think big picture on a regular basis. Find quiet time to do it.
Thought can be the most productive form of work.
Generate as many ideas as possible. Quantity will often breed quality. Also, some ideas can come together to form very effective strategies. There is so much lip service being paid to customer service these days with very little actually being done about it that it is almost laughable. The truth is most organizations are not coming close to delivering even average customer service, let alone outstanding customer service which is what they should be striving for.