Moreover, a culture is not a symbolic pattern, preserved like a butterfly in amber. Its place is not a museum but in the practical activities of daily life, where it evolves under the stress of competing goals and other competing cultures. The impact of these two lessons are heightened more within the context of CRM in airline operations. Research has established that national and even racial culture has a considerable effect on how individuals perform within the operating environment. The past several years of cross-cultural CRM research has taught the aviation community that since cultures differ, a sweeping CRM program bought from abroad cannot deliver efficacious solutions.
Sweeping generalizations contain an element of truth.
Unfortunately, one size does not fit all. A CRM program superimposed without appropriate modifications upon the client crew will best have only short term effects on the Initial Awareness phase. Time for a reality check. Just like politics and bad movies, CRM is local. Role of leaders in shaping CRM culture .