May handle money received as payment for processing forms. Troubleshoots customer service problems or refers the more difficult problems to supervisor. Performs other job-related duties as assigned. Job Requirements Education Education Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. Work Complexity Complexity Requires a general working knowledge of a specific functional area and the ability to apply that knowledge in a structured environment.
Work consists of fairly standard procedures and tasks.
The knowledge and technology used in the job changes very little over time. Work processes are fairly standard and the job does not require ongoing training. Basic analytical ability is required, as in the comparison of numbers and simple facts in selecting the correct action. Impact of Decisions Inside Department Minor. Outside Department Minor.