Topics include specifying machine components, assembling PCs, installing software and peripherals, networking, and troubleshooting. The PC Academy Certification Program was conceived as a model for assisting school technology coordinators. Students assist in maintaining and troubleshooting school networks by using the skills developed in this program. This model works well for all types of schools, especially schools that are isolated from technical service and support.
Teams consisting of three to five students and one supervisor perform the activities together.
The team building process is central to the success of the program. The team concept builds on the knowledge and skills of the individual without placing all of the responsibility on one person. Students are typically selected from among sophomores and juniors that have a strong interest in technology, a willingness to work in a group, and a demonstrated sense of responsibility. The school will then have these students as a support work force for a significant period of time. The program's participants often include campus technology coordinators and teachers who work in the groups with the students.