This will give us a broader basis for planning with the new technology. The second objective is to sell the campus at large on the reengineering processes. This will also give us a chance to develop the organizational strategy for implementing change before Phase 2. Phase 2 is described as the redesign of student services processes. It's important to solve some persistent problems in highimpact areas.
Student services impact many areas within university academic and business functions.
The system should be very convenient and flexible. We've been putting resources into strengthening that area in anticipation of these kinds of developments. Some of them have a Year 2000 problem motivating them. Other universities may be starting with different systems for reengineeringmaybe human resources or finance instead of student services, depending on the local needs and priorities. Early adoption of new technology in this area will prove to be a competitive advantage for Lehigh in much the same way that campus and residential networking have been.