Entire web-sites do not need to be translated. Every DOE component, program or activity shall adopt procedures to ensure the quality of the documents that are translated. All translations should involve a two-tier process of initial translation and independent review. Entire web-sites do not need to be translated. Programs should be sensitive to the literacy levels of the LEP customers.
Some immigrants are illiterate in their native language, as well as English.
Focus groups or community based organizations can be helpful in testing messages and language appropriateness. Also, be mindful of other alternatives, such as the use of audio or video tapes to provide information. It is good business practice to develop procedures to ensure that translation of documents is ongoing and that revisions take place as warranted. Training Each DOE component, program or activity shall train front-line and managerial staff on the policies and procedures of its language assistance activities. Staff should receive training in the policies and procedures of language assistance and on how to determine whether language assistance services are needed by a customer .