Case acceptance criteria is monitored daily for changes. The Self-Help Project provides assistance to the growing number of clients for whom no legal representation is available. The Project prepares clients to represent themselves with the aid of written materials and attorney guidance. With materials from the Self-Help Project, clients are taught the law and legal procedures. They are given guidance over the phone, sent easy to read instructions and are encouraged to call back for any further assistance they may need.
Some clients call with legal problems that can best be resolved outside the legal aid system.
For example, a client calling to file bankruptcy may be better served with a referral to a consumer credit counseling agency. A victim of domestic violence may need a referral to a shelter for safety. Each provider has their own intake criteria. Income guidelines vary by program. With over 27 legal services programs in Cook County, many callers have difficulty locating the program most suited to their needs.