Problem areas identified but not improved after a previous inspection are also noted. The Food Code specifies that the agency shall verify that critical violations have been corrected within 10 days of the initial routine inspection that detected them. Monitoring and other elements of the plan must be verified by the inspector. Consumer complaints received about a food establishment are investigated. Quick response is required for those related to foodborne illnesses.
Speed is essential to preserve both memories of events and possible food or environmental samples.
The regulatory agency s medical staff could be used to coordinate the collection of appropriate specimens with the complainant s physician or hospital staff. These help focus the investigation on foods that have been epidemiologically linked with illness. Other foods should not be completely dismissed because as more becomes known about the causes of foodborne illness, foods that may not have been historically linked to illnesses are being implicated. The water in contact with food and food-contact surfaces, and used in the manufacture of ice is potable. Food-contact surfaces, including utensils, are cleaned, sanitized and maintained in good condition.