Suggestions for improvement initiatives will be tested with thetheory. What you call your management approach is of little importance. If the vision is not understood and if people do not have a clear ideaof how to work together effectively with knowledge of when a proposed change will be animprovement, then the level of apprehension, uncertainty, and discord will remainundiminished from year to year regardless of what fixes are applied. You need to draw together a group of leaders, those whom others respectregardless of their level of authority, to consider the behavioral implications of systemsthinking and continual improvement. Your challenge must be to continue improvement even in the best of times.
Success canbecome a serious threat to survival.
We think that every organization needs to refresh anddeepen its people's understanding of management theory because both incremental, orprocess, improvements and innovative leaps may be more difficult when times are good. Youhave to look harder for improvement opportunities and therefore have a surer grasp ofprinciples. We believe these arefound in The Deming Library and Understanding Systems with Russell Ackoff plus a goodreading list. It is a simple matter to view theDeming Library videos topically by referring to the index. All Rights Reserved.