The statements below are intended as goals for which staff members are encouraged to strive and are not intended to be a basis for disciplinary action against a members of the staff. Rather, they are to encourage the staff to pursue excellence as they exercise their responsibilities. As students progress through the university, they continue to have many contacts with staff members, often on a daily basis. Again, the quality of the students' lives at the university as well as their feelings about the university depend to a sizeable degree on the level of service they receive from staff. Therefore, it is important that staff interactions with students be characterized by courtesy, respect and genuine efforts to meet the students' needs.
Students can legitimately expect staff to be knowledgeable and to provide the best possible service.
The university's ability to fulfill its three-fold mission of teaching, research and public service depends on the quality of its faculty and staff. In order for the university to succeed at the highest possible level, faculty members depend on staff to help them in countless ways. Faculty deserve and should receive the best possible support that staff can provide in facilitating the work of the faculty. Interactions between staff and faculty should be characterized by mutual courtesy and respect. The capacity of the university to succeed depends to a large extent on the presence of a capable, hardworking staff.