Stationlink buses have visual and audible directions. All buses have glow indicator blinds and colour contrasted handrails. Most underground stations do not have disabled access. A lift installation programme has commenced, but will take some years to complete. Ticket offices have induction loops and sound enhancement systems and already use contrast colours and new ticket machines will have large print.
Underground information is also available on tape and in Braille and tactile format.
A Guide for elderly and disabled people has been produced for each station. Visual and audible directions are to be introduced into tube trains. Coloured handrails are already provided. There have been problems, particularly at Arnos Grove station, in the introduction of electronic signage because it is a listed building and English Heritage consent is required. The Council should make provision for the ideal kerb height for buses to get close to the kerb.