The Technical Support pricing policy has been developed to aid in the understanding of how our department charges for services we offer.
Technical support charges departments for service because of our funding structure.
Our budget is unable to handle all computer problems on campus efficiently and effectively. In order to provide the maximum amount of service we charge for our services so we can hire technicians able to diagnose your problems faster and more accurately. Generally most repairs will not incur charges within the first 15 minutes. This is done to allow technicians a chance to understand and diagnose problems properly. Users are encouraged to contact their liaisons and deal with minor issues themselves.