The LTC Ombudsman advocates for quality of care and quality of life for all residents of skilled nursing facilities and elderly residential care homes. This local program provides assistance with resource and referral for those needing assistance in selecting a long term care facility and guidance with ongoing issues. The LTC Ombudsman Program relies on community volunteers trained by local program staff and certified by the Office of the State Long Term Care Ombudsman. Regular facility visits are made to receive complaints, resolve problems and ensure the rights of elders living in long term care facilities.
Services are confidential and provided to residents and their families and friends without charge.