Case Management promotional flyers and brochures containing the THSteps Hotline number are distributed to healthcare providers, schools, churches, and community organizations by call center and regular THSteps outreach staff. When an eligible client is interested in THSteps Case Management, CMI Counselors and Referral Specialists function as a liaison between client and case manager to assist the client in contact of service. At the client's request, they may also mail a list of area Case Managers or provide names over the phone. In FY 2000, the fruits of their labor have resulted in over 15,434 contacts where enhanced case management education and provider assistance was performed. D.A.P.A., the Unit has a variety of education and experience.
Several counselors have education, social work, or healthcare backgrounds.
The Unit offers English, Spanish, Vietnamese, and Cambodian languages. In addition, counselors are equipped to assist other languages and deaf clients as well. The Unit welcomes any suggestions, questions or concerns case managers may have. Please feel free to contact the Case Management Informing Unit Monday through Friday, 8a.m. In this issue of NHIC Notes, I would like to discuss two very important issues with you.