This is specialized investigative and advisory work as an advocate for individuals in long-term care. Work involves investigating complaints, participating in the resolution of complaints, improving services provided in long-term care facilities, and providing consultation and assistance to individuals and community ombudsman committees. Work also includes conducting special studies of policies, conditions, or other areas of concern to and affecting residents of long-term care facilities and participating in the preparation of annual reports.
Work further includes assessing area needs, program planning and goal setting.
New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations.