A messaging assistant for mobile workers is part of the groundwork for unified messaging on the Internet, company officials say. Over time MaxMail will offer fax services, paging functions and facilitate voice responses to text E-mail, as well as access to other Internet applications such as calendaring. Upgrading central office equipment to accommodate 56K modem access to the Internet is an expensive and complex task for ISPs. CallWare Delivers Version 5.3 of CT Software CallWare Technologies Inc., Salt Lake City, is now shipping CallWare 5.3, an open CT voice and call processing program that links all forms of messaging including voice mail, E-mail and fax. It also provides Internet access and Internet server clustering.
Users can even use the Web to view and listen to voice and data messages and respond in any format.
The subscription service is offered via toll-free 800 lines, local telephone numbers and computer modems. Using any browser and server, users can enter information just like an IVR application, eliminating the need for a Touch-Tone telephone and layers of menus and prompts. Instead of spending several minutes responding to phone prompts, users can quickly interact with a company's host computer to inquire and update account information, for example, or read about important insurance benefits information, investment options and more. The products leverage NetSpeak's popular WebPhone IP telephone client software which debuted last year. The new components enable IP-based voice networks to seamlessly integrate with existing public switched telephone networks, bridging LANs and voice networks.