Epicor eSupport delivers a complete call management and problem resolution tool set for supporting external customers. With eSupport, businesses can stay connected to their customers and provide timely, accurate, and complete assistance via phone, fax, e-mail, or the Web. Manage Your Customer Relationships Support departments are increasingly challenged to maintain high levels of customer satisfaction and retention.
Satisfied customers are worth more than their weight in gold.
They tend to do a lot of repeat business. And they make great referrals. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. It keeps your support staff and customers totally informed at all times and your company s decision-makers up to date. Calls Thorough call history features empower you to deliver timely, accurate, complete and clear information to your customers.