Be prepared to take action if something goes wrong. Keep records of all transactions. Write down your experiences, dates, times, expenses and the names of the people you dealt with. Keep copies of all written materials you receive, such as bills and estimates. If there is a dispute over a repair or charge, first try to settle the problem with the shop manager or owner.
Some businesses have programs for handling disputes.
You then may want to seek help from your state Attorney General's office or local consumer protection agency. These groups also can tell you if low-cost alternative dispute resolution programs are available in your community. In addition, you may want to consider filing a claim with a local small claims court, where you do not need a lawyer to represent you. Many states have laws regulating how a repair shop operates, spelling out each party's obligations. You may wish to contact your state Attorney General's office or consumer protection agency for specific information about your rights and options for recourse.