They ask about software compatibility, and sometimes they need installation errors resolved after a certificate has been requested and issued. There are a lot of general encryption or Public Key Infrastructure questions. We usually go to vendors' or organizations' Web sites for information such as apache.org , Redhat's or Microsoft's Web sites. Thawte Consulting also has a lot of information on its web site. It is a comprehensive knowledge base that I can tap into when necessary.
Supplemental education is financed by the company.
Management gives us an educational allowance that we can use to take any courses we want. Aside from IT jobs, it is alright. Affirmative action is being strongly enforced and followed. Women have an advantage over men. People are struggling to find jobs for which they are qualified and normally have to settle for jobs for which they are overqualified.