Another key element in a philosophy and framework for renewal is the creation of teams with full client-directed process ownership. The team takes full responsibility for a process from the determining the client's needs, specifying products and services to evaluating client satisfaction. The team-based approach has implications for the design of the compensation system which must also make provision for team rewards. The key to unlock a new future lies in a dynamic fruitful partnership between library and clients. An affordable differentiated service supporting the strategic focus areas of the institution needs to be cleared and contracted with clients.
Successful renewal depends on provision being made for competency based human resource development.
Without a staff developing and applying the new relevant competencies and skills the library can not manage change successfully. This investment in intellectual capital presents new challenges in risk management. Good care should be taken to prevent loss in leadership and competent staff. A wider perspective on leadership is needed. Leadership potential must be identified and exploited to the full.