But we could have done so much more. I feel like we had a shot at greatness, and missed. My biggest fear, and part of the reason I stuck it out as long as I have, is that people will look at the failures of mozilla.org as emblematic of open source in general. Let me assure you that whatever problems the Mozilla project is having are not because open source doesn't work. Open source does work, but it is most definitely not a panacea.
Software is hard.
The issues aren't that simple.