Most embed incentives for knowledge development and transfer in their professional and career development systems. Skandia has an informal reward and recognition program, which varies from unit to unit. Senior management support, meanwhile, is deemed crucial to success. Ken Derr, chairman and CEO of Chevron, has been a visible advocate for the sharing of knowledge and best practices. If you want to transform a culture to be more supportive of KM, the study found several factors that are extremely important.
Strong leadership is one.
In addition, it is necessary to provide the tools necessary for people to find the information and knowledge they need. Finally, you must clarify the business case and value proposition in concrete terms. One key enabler for the implementation of KM is technology. Indeed, it would be impossible, contend the report's authors, for many companies to pursue their existing approaches to KM if existing IT capabilities were not available. Lessons learned include the need to adopt early on a common, user-friendly platform such as Intranets or Lotus Notes.