Once this detailed process is done, as best you can, you can then implement a KM solution. Keep in mind that once you map out the flow of information in your business, this doesn t mean it can t change later on, but you have to start somewhere. Not just plain email but with internal newsletters, discussion lists, and intelligent routing. Document repository . A WEB based document storage solution will ensure that the proper staff have access to the right documents, at the right time.
Some solutions can even update subscribed staff, when a document s content changes.
For each of the above listed solutions, there s several different applications you can use, some are free, some you can download from the Internet and others you may have to buy from a specialized technology vendor. In addition, there s many products that provide you a complete turnkey solution for knowledge management. With their strong planning and implementation process, Customer FX has achieved leadership distinction and is the alltime number one solution provider for both SalesLogix and GoldMine, the world s leading midmarket Customer Relationship Management system providers. Lifestreams Office is an information management system for small businesses. Lifestreams Office , a knowledge management and workgroup collaboration software package, brings order to the overflow of information, saves valuable time and increases productivity.