To answer all cases as they are reported or within the smallest time frame. Computer Support Services will evaluate, test, implement, support and document the latest hardware and software technology. Our primary goal is to provide support to faculty and staff so they can give FGCU students the best education possible. We are closed on all university holidays C. Support Support is available for faculty and staff who use a university-owned computers. Computer Support Services will provide documentation for users of home computers to connect via modem to the network.
Support is available only for official university supported software and hardware.
Submitting a Challenge or Work Order 1. Computer Support Services will attempt to resolve all cases within 3 days. A work order is a request for something you never had. Computer Support Services will resolve all work orders within 2 weeks. Before calling the Computer Support Services Help Desk Exit all applications, shut down your computer, then restart it.