Yes, Mutual Benefit went broke, but that doesn't discredit the superb job it did in transforming a process by reducing the time it took to issue an Insurance policy from three weeks to a half day or less. It got the process right but didn't choose the right process to get right. EVA gave me the basis for prioritizing processes. I thus provided an economic framework for prioritizing investments and a tool kit for choosing how to implement the investment. I hope and believe that the result of all my puzzling is a book that is truly useful for managers.
Shareholder value is the driver of our age.
Information technology is the enabler of the radical change now becoming the norm. Business processes are the fundamental source of sustainable organizational advan-tage. People are the most effective coordinators of processes in har-mony with and enabled by technology. Common sense says put them all together, and that's what I've done in The Process Edge.