As such, the wait times vary depending on the time of the semester. However, this information can be accessed on the web page at any time. Students with complaints generally come to the Office of Student Services as it is the first point of contact for most students and centrally located on campus. The clerk or other front office personnel will attempt to promptly identify the nature of the complaint and refer the student appropriately as discussed below. A walk-in customer is handed the needed information while the student phoning in will receive information by mail.
Students also have the option of requesting general information electronically for receipt by mail.
Information is also easily accessible on the shelves outside of the Student Services office for those customers not needing or wanting additional help or personal contact. Most, if not all, faculty and staff have voice mail systems on their phones so students are able to leave messages at their convenience. If the issue is still not resolved students are directed to the business office manager and finally the Vice President for Finance and Operations. Students with problems regarding other students are to follow procedures in The Student Handbook .