At no time should stamps be affixed to requests which are faxed to us. Two stamps per request to be sent by air mail anywhere in the world. Dispatch by fax costs three times the postal rate. Stamps should be stuck on the photocopy request form or other document carrying the details of the item requested. For any photocopy which we are unable to satisfy, the appropriate number of stamps will be returned to the requester.
Stamps are valid during the calendar year in which they are sold and throughout the following year.
Subsequently they may not be used for ordering photocopies but may be exchanged for valid stamps at the cash value at which they were originally purchased. Stamps are not redeemable for cash but are transferable. Top Unsatisfied requests When we cannot supply an item from our own stock, a form detailing the request and the reason for its non-supply will be sent. Requesters may then ask us to obtain the article via our inter-library loan service . If you neither receive an article nor an excuse form, please contact us.