Assign the issue to a user, preferably the person who registered an issue. Give it a suitable description, category, and possibly note the type in the category. By double clicking on an issue under History, the issue opens and all information and solutions of the issue can be viewed. It also offers customizable database fields, customizable screens, remote access, word search capability, a Knowledge Base, and Security. Included with your initial purchase is support for one year.
Support is provided on an email basis only.
Normal turnaround time is twenty-four hours or less.