Volunteers to staff. Can increase work load. 500 unique questions UK William T. Young Library. AOL's Instant Messenger, an Internet Chat application, comes bundled with Netscape Communicator and is automatically installed on library PCs.
Some patrons use.
UT's current services. Reference volunteers answer UT affiliates questions. Staffed with a schedule separate and distinct from the desk schedule. UT's experimental services. Real-time interaction between Librarian and Patron.