Postgraduate students with a valid id card can obtain access to the FHSS Student Computing Suite in Cotton 139. To obtain access they should ask the administration assistant in their school or department to send an email to FHSS IT Manager, who will log the request, and in turn ask Campus Care to enable the student's card. You will need a valid student account, which can be organized via SCS in Rankine Brown library. Undergraduate students cannot use the Cotton lab. They have access to the library computers in Rankine Brown.
Support is only available to staff, or students using a designated faculty lab.
This will take you to the ITS Helpdesk, who will log the call. They may be able to resolve your issue over the phone, providing 1st level support. If they cannot resolve your query, it will be passed to FHSS IT Support, for 2nd level support, who will deal with it according to the priority code attached to it. An FHSS IT support person will call you on receipt of the call to arrange a time to see you. No formal structure exists for training.