For example, secretaries type and file letters. They proofread and correct drafts of reports. They schedule appointments and give information to callers. Secretaries often organize and maintain files, fill out forms, and take dictation. They may also make travel arrangements, screen telephone calls, make photocopies, and contact clients.
Secretaries make sure that information gets out on time to staff and clients.
Managers, professionals, and other support staff rely on them to keep the office under control. Their specific duties depend upon their level of responsibility and the type of firm where they are employed. Using a computer is an important part of a secretary's job. Secretaries use personal computers to run spreadsheet, word processing, desktop publishing, and graphics programs. In the past these tasks were handled by managers and professionals.