The plan envisions PennTIPS as a University-wide collaboration of computing support providers sharing a single repository of technical, tracking, and client information in an effort to leverage technical support to the University of Pennsylvania community. The plan recommends a cooperative organizational model. Members and organizations provide resources in a combination of cash and in-kind contributions. A cooperative model is suitable here because members possess relevant expertise and work together for mutual benefit. Members are computing support providers who use the service and contribute to its storehouse of technical support knowledge.
Technical teams have responsibility for operating the service and are organized functionally.
The plan recommends three teams to start, focusing on systems management, member services, and content. The plan allows for the number and nature of these teams to change over time as the service matures and requirements change. A complete listing of participating team members and other contributors is given in Appendix C .