When taking a client request, always get all the information and write it on a help desk call log. We need the caller's name, telephone number, office or residence, e-mail address, and the nature of the request. We can't solve the problem if we cannot contact them. Work station telephones are to be used for business purposes only. Visitors Friends stop to visit while we are working.
Short visits are OK, but visiting diminishes the effectiveness of user service.
Importance of Safety Information Technology Services staff members work to provide a safe environment for our colleagues, and for the many technology users that populate our facilities. A description of the problem Where you will meet the police officer ITS student staff working in a campus cluster can call the Help Desk and have the Help Desk call the Campus Police. This allows the employee working in a cluster to deal with the problem or problem individual while the police are alerted and dispatched. This procedure may be used to deal with drunk, threatening, abusive, or loud people in our facilities. The police enter the facility as though they are on their normal rounds.