I spent 4 hours restoring a machine back to Win 3.1. After we finally got done, he asked if it would be ok to try and install Win95 again. I told him to feel free, but to wait till after the two hours I had on my shift before calling back so he could spend another 4 hours with someone else when he needed to get his machine working again. Our salesforce is equipped with laptops. They dial into our minicomputer to receive file updates.
System works fine.
One lady was having a great deal of difficulty connecting to the modem pool. No other sales people were having that problem. We replaced her modem. We replaced her laptop. We replaced the pig-tail for the modem.