DMV will begin rolling out new cameras and printers to offices around the state in April as part of Project Phoenix. We've been experiencing longer and longer lines due to equipment failures for some time now. We are in the process of testing and will begin installing new computer hardware around the state in April, which should alleviate the majority of these problems. Both the cameras and printers have to be working for DMV to take photographs for driver's licenses and then print those licenses.
Service is sporadic and unpredictable throughout the state.
The computers are so old that parts don't exist to repair them. Offices that have cameras or printers crash must rely on the remaining cameras and printers in the office while waiting for broken ones to be replaced, increasing the customer wait time. If they are not against a deadline to have their license renewed, they also have the option of renewing by mail. DMV employees are administering the eye examination and completing that section of the form for the customer. Law enforcement statewide has been asked by the S.C. Department of Public Safety to honor this extension.