The delegation of budgetary responsibilities for management of sub-units of the budget is effective in controlling expenditures. Standards have been defined for overall operational performance, built environmenta and landscape. A campus master plan in place, current, and utilized for decision making. The operational unit has a role in the planning of facilities and the selection and administration of consultants. The operational unit participates in the review of the construction program and the acceptance of completed projects.
Systems are inplace to ensure continuity of functions in the envent turnover or other disruption.
Customer Satisfaction Customer satisfaction is a key component of effective facilities management. Various tools must be in place to assure customer communication, assess and assimilate what is said, and implement procedures to act on expressed needs. Surveys, tools, and other methods are used to identify customer requirements and expectations. Levels of service are defined in terms that can be understood by building users and facilities staff members. The services provided by the department are well defined and communicated within the department and to all communities served.