This booklet is regularly edited and we encourage individuals to send in any comments and suggestions. It is difficult to go through life with no conflicts. You are likely to be involved in a dispute or witness a dispute with someone you know.
Some people go so far as to use physical force to try to convince others to accept their view.
There are less violent alternatives to resolving these disputes and this booklet provides you a few tools to use in mediating disputes. One objective of mediation is not only resolving the current dispute but to teach the people involved new ways to negotiate future disputes. The following questions and answers have been developed to give you some quick ideas to use when confronted with a dispute. It is important to emphasize that you should not put yourself in a position where there is any chance of physical violence. Contact a person of authority when you feel this may happen.