It lacks the controversy of other outsourcing contracts, which often affect employees in one way or another. If Scott Adams had not come up with Dilbert, millions of cubicle dwellers would have petitioned the United Nations for relief. Customer intimacy is the target of massive investments in information technology today, from data warehouses to customer relationship management systems. How about doing none of those things. In several key areas inside the enterprise, IT's primary role is starting to migrate from one of firefighter to that of strategic adviser.
Tomorrow is here.
At first glance, outsourcing looks like a win-win situation for Data Comm readers.