Strategy A reengineering team was formed to accomplish the above objectives. The reengineering team examined the various Student Services processes. Several jobs are combined into one so that hand-offs, errors and misunderstandings are eliminated.
Work becomes more rewarding since jobs have a greater component of learning.
Employees make decisions and, thus, decision-making becomes part of the work. Empowered employees can provide better customer response and fewer delays. Jobs change from simple tasks to multidimensional work. A triage determines which version works best in a given situation. Work is performed where it makes the most sense and checks and controls are reduced.