VHA, through HPDM and MAFS, will develop and reward leaders who can create new organizations and facilitate rapid change, who are customer-focused, who can create learning organizations, who coach and mentor, and who are accountable for their leadership decisions, performance, and behavior as well as for the performance and behavior of their senior managers. Veterans Benefits Administration VBA implemented a balanced scorecard of performance measures in FY 1999. VBA is integrating scorecard performance into the executive appraisal system. To support the performance measurement process, VBA has established an automated Balanced Scorecard, available to all employees via the Intranet. VBA deploys its Balanced Scorecard as its strategic management system and reports results at both the operational and strategic levels.
Strategic goals are consistent at the national, area, and cemetery levels.
Measurable progress toward meeting NCA s strategic objectives is reported on a regular basis and communicated to all top-level managers. In addition, NCA has developed and is using consistent performance standards for all cemetery directors that are linked to NCA s strategic goals. These performance standards address specific accountability in the areas of customer service and stewardship, employee and self-development, and cemetery operations. NCA is participating as a pilot organization in the VA Workforce Planning Project. In conjunction with the Office of Human Resources Management, NCA is working to develop a plan that will ensure NCA has a cadre of fully trained and competent cemetery directors ready to lead the organization into the 21 st century.