In his 23 years as a priest, he responds to each call for this sacrament to be administered with a human fear, because illness is a time of great vulnerability for people, but also with a priestly calm. It is God. You don't have to have it scripted. Somehow the presence of God always guides the action. I haven't been alone in doing it.
Some calls come from a confidential parish hotline.
They are less afraid of the disease than this vision of God. The person may be alone or surrounded by family members. You have the whole gamut of emotions from anger to resignation. It is their first encounter with the church in a long time. If it is done sensitively, it opens up to them a church they didn't even know existed.