For patents, orders will normally be dispatched within three working days from receipt of the order or payment. Nonpatent documents, which are sometimes difficult to acquire, may take a bit longer. Documents to be translated may be specified by entering the file name and accession number or by providing the patent number, bibliographic reference etc.
Standard delivery is by air mail.
This includes copyright clearance fee and air mail postage. A deposit account is recommended for prompt service. Balance statements will be mailed every four months. The same deposit account may be used for both the Translation Service and Document Delivery. Invoices will be mailed together with the air mail delivery of the order.