The lowly telephone is an indispensable item of business equipment. Still, if improperly used, this necessary item can cause client dissatisfaction or loss of customers. BUT if you don't know how to use the technology properly, you will create instead the illusion of incompetence. Spend some time practicing and do this as often as necessary to help you remember those little-used procedures. Consider using earphones instead of speakerphones.
Speakerphones subject the caller to an annoying echo that makes it difficult to hear clearly.
A sk a caller's permission before putting them on hold. Studies indicate that callers become annoyed after being on hold for 17 seconds. Reduce their annoyance by asking permission, explaining why they are being put on hold and by giving an estimated time that will elapse before you return. Answer the phone with your business name and your own name . This is Sandra Jones.