Perhaps the most dreaded client in veterinary practice is the truly enraged client. This presentation addresses techniques for managing this type of client, including safety issues, effective limit-setting, and staff workshop. Secrets to Communicating with Power and Credibility Powerful communication is the key to success in veterinary practice. Learn proven strategies for holding people's attention when you speak, for being understood, and for being believed. Learn the techniques of master communicators for establishing great working relationships with people, whether with your staff or with clients.
Workshops provide ample time for practice, and videotape feedback is available, if desired.
In fact, it may sometimes seem that we communicate across a cultural chasm. We also focus on specific strategies for managing communication to achieve cooperation and minimize misunderstanding and conflict with others. Video feedback may be used for full-day workshops, if desired. In this program veterinary professionals will learn how to use the six principles of overcoming objections with integrity and sincerity. Participants will learn how to explore clients' underlying issues and misconceptions and how to recognize how clients are setting their priorities.