Older patients usually prefer to talk to her first and then take reading materials. No excuses The younger generations more than the older generations think health professionals should have top-notch interpersonal skills and high levels of sensitivity along with technical expertise, said Mary P. Malone, JD, MS, executive director of consulting services for Press, Ganey Associates in South Bend, Indiana. Younger people expect superior communication skills and clear explanations of their conditions and treatments. But patients of all ages agree that health professionals should be good listeners, spend enough time with them, respect their input, and be knowledgeable and thorough. The standards are high, but obtainable, Malone said.
Some providers say patients have unrealistic expectations.
ONE Generations Three generations and three different expectations for their own healthcare. Pulling the Plug Medical futility. Editor's Note Bending the Rules Policies were meant to be broken. Rural Technology Cows, computers and continuing education. Myth of the health-conscious Baby Boomer Baby boomers as a group don t live up to their image as health nuts, according to research by the Strategic Directions Group Inc., a marketing consulting firm in St. Paul, Minnesota.