A technical support incident is defined as a single, discrete problem, i.e. a single technical issue that cannot be subdivided into different issues. Each technical support incident is valid for one year from the date of purchase. Technical support is provided in English and Japanese only.
Technical support is provided via email only.
If you have questions about technical support that are not answered in this page, please consult our Technical Support Frequently Asked Questions page. For more details on our support policy, you may view the Technical Support Terms and Conditions. Inc. All rights reserved.