This section takes a dialectic approach. This is prime discussion time. This section gives some basic concepts that are fundamental to understanding and modeling those situations. The concepts here are surprisingly quantitative. These lectures give a short introduction to it.
Social networks are graphical models of relationships between groups of people.
They can model communication, exchange, influence, trust etc. They begin with studies of existing practice through ethnography etc., and include a high-level of participation by the user community during the design process. Knowledge creation is a popular concept today to describe even more general knowledge work. Tricky concepts like tacit knowledge and knowledge networks have been bandied about for a while, but are now becoming concrete as implemented in some new information systems. The new format is based on feedback from last year's class.