A Customer Support representative will instruct the customer in the specific service details for each situation. Inc. Tangent's receiving department may refuse boxes without an RMA number clearly visible. Replacement parts will be shipped, subject to availability, at Tangent Computer's expense, via standard ground delivery service after customer obtains an RMA number. Expedited delivery service may be authorized as required. Tangent Computer, Inc. shall not be responsible for failure of the delivery service to make on-time delivery.
Unreturned merchandise is the financial responsibility of the customer.
Please retain the shipping information, including tracking numbers, until Tangent Computer, Inc. has credited the account. This will serve as proof of return. Include a brief note describing the conversations with Tangent Computer, Inc. personnel regarding the problem. Include the system serial number and order number. In case there are any questions, list the name and telephone number of the person directly responsible for maintaining the equipment.