IIC provides a friendly and relaxed place for immigrants to visit, ensuring a comfortable environment where they can share concerns, raise questions and find solutions. As well as providing information and advice, IIC offers refreshments, use of the phone and computer access. Hotline IIC's Hotline responds to a wide range of immigration visa queries, as well as questions related to health, housing, education and social services.
Staff provide individual advocacy to assist people to access services.
IIC's referral service has developed strong links with other organizations, including a network of experienced counselors, social workers and health clinics sensitive to the needs of immigrants. In 1997, our Hotline responded to more than 20,000 calls and over 6,500 people visited our Drop-In Center. The IIC plays a key role in efforts to create a more positive climate for immigrants. IIC researches, educates and advocates at state and federal levels on issues affecting immigrants. Joint programs and workshops are organized regularly with a range of immigrant organizations, Irish and Irish-American groups on related topics.