Not everyone who claims to be a member of a trade association is, so it is worth checking with the association. You can find the names and addresses of relevant trade associations from your local library or citizens advice bureau. Your bill will have a customer service telephone number that you can call. These four utilities each have a regulator who has the power to help resolve consumers' problems. There are ombudsmen for services such as banking, building societies, funerals and insurance.
Some associations have both.
Do not be put off - such schemes are informal and generally inexpensive. But arbitration may not necessarily be cheaper than going to court under the small claims procedure . Check what fees you will be expected to pay if you lose the case. In conciliation , the idea is to enable the parties to settle their differences themselves. It does not result in a legally binding decision, and if you are not satisfied with the outcome, you can go on to arbitration, or to court.