The iPlanet BillerXpert application enables a new level of service and convenience that allows a user to view bills online through virtually any browser at any time. Additionally, customers can create automatic payments for recurring bills, or make partial payments against bills when appropriate. Notification of the arrival of new bills, past-due payments, and special offers and promotions is provided via email. Personalization options allow viewing and searching of statements based on user preferences. Builds customer loyalty The iPlanet BillerXpert application can help an enterprise strengthen its customer relation-ships and minimize churn by offering new conveniences to users, providing them with a higher level of service and greater control over their finances.
Users can view bill summaries, or drill down to line-item levels of detail.
Statement search and analysis capabilities allow users to track spending over time and find critical information in current or past bills. True multi-hosting capabilities With the ability to host multiple billers on the same system, the iPlanet BillerXpert application represents a great opportunity for service providers. With the iPlanet BillerXpert application's hierarchical access control lists, billing companies can maintain their own information such as changing bill presentation or marketing messages, thus offloading the service provider's staff. The iPlanet BillerXpert application enables maximum application availability by eliminating any single point of failure. Fail-over capabilities help ensure that billing information continues to be processed in the event of a server failure.