All applicants for manager jobs should be familiar with computers. Many national chains have formal training programs. Training lasts from one week to one year or more. The longer training periods allow trainees to work during all shopping seasons. Classroom training covers customers service skills.
Trainees also learn how to manage employees, schedules, and inventory.
On the job, trainees often work in several departments. This way they are familiar with all parts of the store. It is rarely required for employment or advancement. However, certification indicates a sales and service manager has strong skills.