Some customers say they've been unable to get a straight answer from the company.
However, FTC regulations do require that mail and telephone retailers ship merchandise within 30 days of receiving an order, notify the customer if the shipment cannot be made on time and give him or her the choice of waiting longer or getting a refund. Refunds must be made within seven days, or credited to the customer's charge card account within one billing cycle. CEO Scott Blum said the typo on the monitor price was the first such occurrence for the retailer, but some of the company's customers say it has given customers the runaround on well-priced items before. Its records show that 24 complaints about the company were filed in the last month. According to one of the complaints, the company later rescinded the offer, saying the price was a typographical error.