They explain services and costs. Salespeople develop lists of possible clients by using telephone and business directories. They also ask customers and business associates for leads. In addition, they look for new clients while covering their assigned sales territory. Not all salespeople need to find clients.
Some salespeople assist clients who come to the company for information.
Salespeople answer customers' questions about services. When they sell a service, they write up the customer's order and schedule the delivery of services. They may collect payment for services or handle complaints. They often follow up later with customers to see that the services have been satisfactory. Salespeople also determine if any additional services are needed as well as ask for referrals.