The end of the job. Fischer, J. R. and J. J. Zuiches. The business of public research. Resource , March 1995. Henkoff, R. 1994.
Service is everybody's business.
Huey, J. 1994. Waking up to the new economy. O'Reilly, B. 1994. What companies and employees owe one another. Fortune , June 13, 1994.