The Homeless ATMs in enclosed vestibules in urban centers pose a particularly difficult problem - many homeless people seek shelter in these vestibules during the night. Customers feel intimidated by the presence of the homeless, who can sometimes behave in an unpredictable or threatening manner, and extra cleaning of these vestibules can become very expensive. The police are generally too busy to deal with this matter of trespass. Solutions to this very difficult problem are elusive, to say the least, but there are some things you can consider to better handle the problem. Have cleanup crews make more frequent visits to vulnerable sites.
Some banks use security personnel to invite homeless people to leave.
Some banks close certain locations early in the evening, before the homeless move in. Such questions should be discussed, as well as which party provides lighting, security patrols, who trims the bushes at an outdoor site, and so on. As much as possible, these details should be put in writing. Failure to do so can be a factor in a negligence suit being decided against the bank. Such suits, which can involve substantial awards to the plaintiff, are already occurring.