In this article we ll discuss considerations for selecting a live Internet tutorial service. The most important criteria in selecting an on- line tutorial service are, of course, academic. In our research we found that families were usually satisfied with the academic content of their on-line courses, since they had specifically researched this area before enrolling. However, there were some other related areas where customer satisfaction was not as uniformly high. For instance, not all instructors were willing to provide assessment reports in the format desired by parents.
Some families prefer grades and some prefer raw numerical scores.
Some have other assessment requirements specific to their academic goals. Since on-line tutorial services invariably cater to a diverse group of homeschoolers, we believe these services should be willing to provide assessment in a variety of formats. Before you enroll, verify you can get academic reports to suit your needs. Another academic area in which we found customer satisfaction to vary was timeliness and quality of feedback. Some instructors posted only one or two exams each semester, limiting evaluation and feedback opportunities.