Even though the words may sting, they realize the value of listening and considering them carefully. Those prone to excess, such as workaholics, have low self-regulation. They are unable to balance their lives effectively, and usually suffer from stress, negativity, and an inability to set boundaries. A quick measure of your self-regulation skill involves your ability to remain calm in the face of annoying people on the job. So do outstanding flight attendants faced with disgruntled passengers.
True motivation is genuine.
It's easier to stay on the path of negativity and complacency. Goleman credits optimism as a key motivational competency that typifies outstanding performance. If there is any one secret to success, it lies in the ability to get the other person's point of view and see things from his angle as well as from your own. Henry Ford Those with empathy have the capacity to understand and be sensitive to, and vicariously experience the feelings and experience of another without having them fully communicated in an explicit manner. Indeed, they seem to have an uncanny ability to adjust their approach to people, depending on their particular needs.