Using a standard telephone, fax machine, a networked PC or an Internet connection, users can access all their messages regardless of the medium. David has an icon-based interface that lets users easily create personal archives, create and send documents, view, edit, route and resend received messages. A New Capability Brooktrout Technology, Needham, Mass., has announced that its Show N Tel for Windows NT now supports industry-standard DCOM to enhance development and integration of enterprise CTI applications. Siemens ProCenter is an umbrella for a complete collection of high-end integrated call center products and services that feature common interfaces, APIs as well as reports. With BusinessView Observer, the data a user sees depends on what his business needs are.
Supervisors can cut the data to see agent groups or custom teams.
Newly hired agents can be tracked, regardless of which group they belong to. And managers can use the same interface to see call volume details. It's too easy to lose that focus when bombarded with new CT products. CT Pioneers is a group of 75 VARS and telephony resellers organized two years ago to focus on selling CTI solutions. They also educate their sales and technical staffs and find real products to include in their CT solutions.