Movement to the objective level will be by reclassification and to the advanced level by competition. This is entry level professional lottery customer service work. Positions in this classification are employed in a training capacity. Work is performed under close progressing to limited supervision. This is objective level professional lottery customer service work.
Work is performed under general supervision.
This is senior level professional lottery customer service work. Positions in this classification perform analysis and resolution of field service or other vendor problems. The impact and consequences of these problems could be substantial and include issues related to ticket delivery, ticket orders, and ticket warehousing. The problems that are addressed are state-wide in scope. On-site visits to determine and resolve vendor problems are conducted by positions in this classification.