If you do not register your Machine with IBM, you may be required to present proof of purchase. During the warranty period, IBM or your reseller, if approved by IBM to provide warranty service, provides repair and exchange service to keep Machines in, or restore them to, conformance with their specifications. When on-site repair or exchange service is required as determined by IBM, a service technician is scheduled to arrive at your location after remote problem determination is completed. See the warranty service specific to your Machine and country to determine if this service is available. Service A service technician is scheduled to arrive on-site within 24 hours of receiving your call, typically the same day.
Service is provided around the clock, every day, including holidays.
Next Business Day Service A service technician is scheduled to arrive on site on the next business day after receiving your call. 5 P.M. local time, excluding holidays. You are responsible for its installation and verification. The failing Machine must be disconnected for collection arranged by us. Following its repair or exchange, we will arrange delivery of the Machine to your location.