Each PEP will consist of 21 components. Each of these components are described in the following list. Performance Excellence Portfolio Components and Descriptions 1. An explanation of the purpose or reasons for existing as an organization. Provides focus and defines scope of business.
Values are beliefs that guide behaviors.
They reflect the personality and culture of an organization. Values are words, phrases or statements that clarify expected behaviors in order to help the organization make difficult decisions and fulfill its mission and vision. A statement describing what the organization aspires achieve in the future. Products are tangible, i.e., have physical form. Services, on the other hand, are intangible.