The Northern Ireland Trading Standards branch also has a web site. They can help with a wide variety of problems, including shopping complaints. Look under Citizens Advice Bureaux in the telephone book. You can also access their online advice guide . Solicitor You can also seek the advice of a solicitor.
Some solicitors work in law centres or advice agencies which offer free advice.
Many solicitors in private practice offer a low-cost initial interview. Your local Citizens Advice Bureau can help find a solicitor who participates in the scheme. This body endorses and administers the British Codes of Advertising and Sales Promotion which require all adverts to be legal, decent, honest and truthful. Under the code, refunds should be made immediately the advertiser receives the returned goods or knows that you no longer want those which have not arrived. If for some reason this deadline can't be met, the advertiser must at least acknowledge your order and tell you when the goods will be sent.