We use every available tool and technique to monitor customer needs and priorities. Each TDOT employee responds to customer complaints. Tennessee's transportation system is safer than any other state's. If injuries or property damage occur because of a problem that can be fixed by TDOT, action begins immediately. If the problem requires action by others, TDOT helps.
Travelers know when they are in Tennessee.
Transportation facilities are cleaner, more attractive and better maintained than in any other state. Problems are found and fixed before the public complains. Every TDOT employee makes it his or her job to keep the travelways and other facilities clean, attractive and well-maintained. Motorists, truckers, pilots, bus drivers and individual travelers have instant access to the information they need. Tennessee's highways, public transit systems, airports, railroads, ports and terminals and all the supporting facilities and services are well-coordinated and mutually supportive.