Informative previsit communications with patients are frequent and are high quality interactions. UVA HSC facilities and support services are convenient for patients to access. Automated previsit registration will be used by all outpatient areas - such that need to register at more than one location is minimized. All relevant patient information is readily available to the clinician at time of appointment. Develop and implement a common encounter form and a single assignment of benefits from.
Timely consultation are available and easily scheduled.
Laboratory and pharmacy services will be available to meet the needs of both patients and clinicians. Institutional standard for communicating with patients PCP's, and referring physicians will be implemented and monitored. Patients will receive a single summary statement accompanied by a single invoice for all ambulatory services rendered within 30 days. Providers and staff identify themselves verbally and by name tag Employees' knowledge of and competence in job requirements, appropriate appearance and demeanor III .