The elevators wouldn't stop on certain floors because they were programmed wrong. The service on the whole was atrocious but friendly. They would smile at you as they blew you off to do something else. We knew we were in trouble when checkin took over an hour. The hotel's one mitigating factor was that it is placed on a gorgeous spot on Montego Bay.
Security is a problem in Jamaica.
On our heavily protected beach we weren't too happy to see this sign. I have heard all sorts of horror stories about Jamaica and after going there myself I believe them all. You can't walk across the street without being accosted by someone who want to sell you drugs, sex or their grand-mother. If you can deal with that kind of environment then maybe Jamaica is for you. I found the pool and the pool area quit nice.