The need for job satisfaction motivates. Lack of money dissatisfies and then pay is not motivating. He called money a 'hygienic' factor. But pay is reward and Herzberg's conclusions run counter to general experience. The accountants and engineers he questioned appear to have been quite frustrated with the work they were doing and with the way their employers were managing, that is with their employers' style of management.
Workers become dissatisfied when opportunities for meaningful achievement are eliminated.
But wages, fringe benefits and working conditions regarded as less important. And also quite a comment on how people then felt about working for American employers. Herzberg had considered that feelings of job satisfaction were more important than money for persuading people to increase productivity. Scott Myers defined 'job satisfaction' in more detail in meaningful terms. Attempts were then made to apply the knowledge gained so as to increase job satisfaction by Job Enlargement and by Job Enrichment.