You can also send stats to agents that are specific to each of them or to the groups to which they belong, even if agents don't necessarily log in from the same PC every day. Agents can either view stats in the form of raw data or as charts and graphs. The software appears as a window in the corner of an agent's PC screen or as an icon within the tool bar. Symon 2000 works with all major phone switches, including those from Lucent Technologies, Nortel Networks and Aspect. It also displays information from workforce management software, predictive dialers and IVR systems.
Some electronic displays work with specific types of switches.
Telecorp's Net Q allows you to provide similar information on agents' PCs. Net Q lists each agent's name in color-coded blocks that indicate whether the agent is available to take calls. Data-Pop appears as a small window in the corner of an agent's PC screen. Stats that appear in the Data-Pop window change color when your center approaches or exceeds specific thresholds.