Try not to lose your temper. Walk away for a minute. Talk with your supervisor if you feel stresses or if you are losing patience. Tell your supervisor if you think a co-worker is stressed or needs help. Your agency has chosen a special staff person you can talk with about preventing and reporting abuse.
State law says abuse is hurting or harming a person who is receiving services.
Even if the abuse does not leave and injury or a mark, if you meant to hurt someone, you are guilty of abuse. If you help someone commit abuse or cover for someone who has committed abuse, you are also guilty of abuse. Any employee abusing a person who is receiving services will be fired. You are guilty of abuse if you do any of these things. Using degrading or racial terms.