This is a major concern for the Commission. In February 2001, the Commission issued a discussion paper on the accessibility of transit services. It highlighted the existence of restrictive eligibility criteria in paratransit services, as well as high fees and uneven service levels across the province. These six complaints will address the fact that the duty to accommodate is a shared responsibility. The provincial government, municipalities, transit authorities and private contractors need to work together to provide services.
Transit is fundamental to an independent life for most people.
The Commission released its Policy and Guidelines on Disability and the Duty to Accommodate on March 22nd, 2001. At that time, Mr. Norton warned service providers in Ontario about his intention to move forward in these areas. It is not some sort of voluntary program. The Commission is authorized by law to send cases to Boards of Inquiry where the evidence warrants. The Board of Inquiry is an independent decision-making body.