Reward staff whose proficiencies in non-English languages enhance customer service. Collections Increase collection displays and signage that reflect the diversity of the community. Increase materials available on cultural ethnicity, minorities and diversity issues. Increase English as a Second Language and new adult reader materials. Increase the number of materials acquired in languages other than English.
Services Provide interpreters and signers for library tours.
Provide storytimes in non-English languages and sign language. Provide technology to assist English as a Second Language customers and new adult readers. Deliver booklists and information about the libraries to agencies serving diverse populations. Translate videotapes featuring library services and programs into non-English languages and closed captioning for broadcast and use by community groups. Celebrate an annual diversity day in the library.