Complicated calculations were performed by the service engineer using complex formulas. Vector graphs were created on polar graphing paper. Even if an engineer knew the formulas or knew how to accurately draw vector graphs, there was always room for error. User Profile Users range from new hires to engineers with more than 20 years experience. They are degreed engineers, many with nuclear engineering training and military experience.
Service quality is enhanced because tasks are done more consistently.
Call volume for technical support is decreased because the EPSS provides required support at the point of need. Expertise is preserved and disseminated in EPSS tools throughout Westinghouse service operations. Customer satisfaction is enhanced substantially because problems are solved faster, downtime is minimized, and operating costs are reduced. Engineers are able to perform critical tasks correctly and predictably without extensive training.