They will be able to recapture the port for you over the telephone. Click on Scan. If you have a virus, it will notify you of how many files and if it was able to repair the files. If it wasn't, you will be prompted to delete the infected files. Please print this report to verify that the virus has been deleted and for future reference.
Some viruses cause program files to become corrupt.
If you experience problems after cleaning your system of a virus, please call the help desk and have the report handy. Go to Norton AntiVirus, click on the LiveUpdate button. Click on the icon, then Update Now. Work orders are created for the installation of new equipment or software. Please include a detailed description of the work to be performed.