Offered every semester. Emphasis will be placed on the troubleshooting techniques necessary to succeed in a position such as Help Desk Support. Offered every semester. DP 114 Help Desk Support 3 credits Students will develop a thorough knowledge of the diagnostic techniques used to troubleshoot common hardware and software problems and current office application software as well as methods for the effective handling of phone calls, preparation of technical documentation for users, and problem resolution. Co-op courses are designed to promote career awareness through cooperative work experience in a specific field.
Students integrate classroom theory with a monitored and supervised work experience.
Periodic meetings with faculty advisor and written assignments are required. 225 work hours required. For DP 131, DP 130 is required. Offered fall, spring and summer. Emphasis is on record organization using structures and disk-based storage systems.