An internal measurement of your practice Health care providers have innumerable reasons to gather information about how their practice meets patient needs. Statistics indicate that satisfied patients are easier to care for, while complaining patients take more time, impacting both patient outcome and office productivity.
Surveys generate valuable data, allowing physicians to improve office facilities and routine.
The use of a satisfaction survey shows patients that the office is receptive and responsive to their needs, in addition to reminding physicians that patients may be reluctant to tell them about negative experiences with office staff or procedures. Types of Survey Tools . Although mail and telephone surveys are more expensive than in-house canvassing, they provide more detailed data. In-office surveys provide less data, as the patient does not remain anonymous, and patients are less apt to tell their true feelings. Surveys are often placed on an office counter, creating a situation where patients hesitate to fill them out.