This is not an easy task. Sometimes productivity improvement requires changes in processes, personnel, or completely new approaches to the problem. Reengineering is one approach to change. Assistance in identifying factors necessary for quality improvement may come from both inside and outside the company. That is, all levels of managers, employees, vendors, and customers may be of assistance in gathering suggestions for positive improvements.
Team approaches and quality circles are another way to gather feedback on needed improvements.
Improvement of quality, which may be dependent on substantive change requires commitment at the top, and at every other level in the company. Managers are the facilitators of this change. The must help ask and answer concerns that various constituents in the organization have about proposed changes. Much has been said about a company's Mission, Core Values and Guiding principles. These might loosely be described as a company's goals, and plans for achieving these goals on a continuing basis.