If you choose not to purchase a maintenance package, you will no longer be eligible for free technical support but will have the option of purchasing upgrades as they are released. Update prices range depending on the extent of the changes. However, renewing your maintenance is always the cheapest way to keep your Best Case software up to date. The toll-free number is 1.800.492.8037. If you request support via fax or e-mail, be sure to include your name, law firm name and telephone number in case a representative needs to call you to discuss the problem.
Support is only available to licensed users .
Our paraprofessionals are very pleased with Best Case and prefer it to our previous software package. Automatic updates are very valuable - it's difficult to focus on practicing law if we are also burdened with making sure all our software is current. Best Case makes it easy to focus on growing our practice. While I am still learning new features, the basics were easy to master. The technical support staff is easy to reach, always patient and always helpful.