Our business strength in this area has been our ability to be flexible and to deliver quickly. We leverage the experience of our telecom-focused Process Consulting practice to produce processes that are scaleable and repeatable while maintaining quality and accuracy. This competency is enhanced by our OSS integration and implementation practice with experience in both custom tools and systems integration for telecommunications-focused software. Execution is accomplished by our BPO solution centers using proprietary tools and practices built over nearly a decade of extensive BPO experience for the carriers. Bringing DSL services successfully to market requires many factors to come together.
Some companies attempt to augment what they do well by offering additional services in-house.
The Vertek DSL Alpha Center, powered by NightFire, allows Carriers, RBOCs, CLECs, and others to launch and reengineer their DSL offers quickly and in a scaleable manner. The DSL alpha center has highly trained engineering and service coordinator talent that resolve project management, provisioning, and customer care issues at both the strategic and the tactical levels. NightFire provides unique e-infrastructure solutions that streamline the ordering and deployment of broadband services. NightFire's ZeroTouch approach automates the entire service management process from selection to fulfillment. Using NightFire solutions, the DSL alpha center can bring broadband services such as DSL to customers in new territories in fewer than 60 days and expand to deliver nationwide coverage in a matter of weeks.