Also for added convenience, Sprint's customers can review their network performance statistics via the web with the simple click of a mouse. In addition, for customers with a combination of Frame Relay and ATM sites, Sprint is the first to offer Interworking SLAs. These SLAs provide assured delivery and response times for Delay and Data Delivery Rate based upon port speed, class of service, and committed information rate. In the unlikely event of an outage, customers now receive up to 100 percent credit if service is unavailable. On outages over an hour, the customer receives an additional day credit for each hour the outage persists, up to 100 percent of the customer's monthly port or PVC charge. .
Sprint is committed to network survivability.
In fact, for the fourth straight year, Sprint has held the top spot among major telecommunications carriers with the fewest FCC reportable outages. Network dependability and performance make the Internet SLAs and Interworking SLAs for Frame Relay and ATM services an attractive offer for customers requiring greater assurance in their data communications. To satisfy customer needs for simplicity and convenience, Sprint also offers a suite of Customer Network Management tools to monitor and validate network performance and service levels. All Rights Reserved. Send us your site comments and service suggestions.