These limitations come from our experience that some issues inherently require more resources than we have in our group. These are also issues which cannot be taken as a part of our machine check-in service. We serve the entire campus community and cannot spend inordinate amounts of time with any single person's computing problem. We will do no more than two machine check-ins for the same customer in a year's time. The schedule is available on-line.
Technology is in a continuous state of change.
We attempt to stay abreast of current and emerging technologies and at the same time continue to provide assistance with old technology. In some cases a direct trade off must take place where supporting the new technology means we cannot support the old. In other cases it becomes impractical for us to support the older technology because we lack sufficient staff with those skills or sufficient access to that equipment. Although a singular staff member may be able to supply support for technical issues with an older piece of hardware or software, this does not extend to our student staff which has routine turnover. Due to resource limitations we specifically exclude support for some older hardware and software issues.