Implementation Implementation by DRC began with the offering of QStP training to over 12,00 employees. Basic instruction was provided through a top-down or cascading strategy. Many employees were involved through training at all levels. Next, quality steering committees were created to provide overall guidance. Today, teams operate in every prison, every parole office and community service sites well as at the central office.
Teams devise new strategies to improve the quality of service offered.
Ohio hosts an annual team competition that includes both private industry and government. The teams come together to present their process improvement results so that they can learn together and celebrate change. Ohio fields over 800 teams and more than 180 facilitators have been trained. The next challenge was to have teams apply principles to programs and operations. The Illinois document, From Quality Assurance to Continuous Quality Improvement for Health Care Services , designed by a team under the leadership of Dr. Ron Shansky, was the benchmark for transitioning medical and mental health care from traditional quality assurance to continuous quality improvement.