When Gateway computers are purchased, the Gateway warranty is for parts, not service. Service is assumed to be provided by the owner. For many University departments, this has resulted in an inadequate level of service in setup, installation of upgrades, or repair of Gateway computers. This agreement covers Gateway computers that are either under warranty or out of warranty. If this number is not reached, there will be no University-wide coverage.
Service is on-site and covers all labor costs.
The Computer Center will provide only diagnostic assistance for machines which are not covered by this support contract. Here is a summary of services, costs and procedures. Most current systems come with a three- year warranty. On-site hardware diagnostics and repair. Calculate costs to the end of the warranty period.