All of these functions are handled in accordance with TSU and state policies and procedures. Interviews of the TSU president, provost, deans, faculty, administration management and staff, and students concerning the materials management function revealed no complaints or negative feedback. Staff review revealed high levels of customer satisfaction with warehousing, delivery, and the other materials management functions. Duties, responsibilities and expectations of managers and staff are clearly defined and executed. The Business Services staff is proactive and customer focused.
Staff is competent and their morale is high.
Copies of purchase orders for material and equipment purchases are distributed to the central warehouse upon award. When goods are received, the purchase order is matched to the bill of lading. Goods are not processed until a copy of the purchase document is on file. In cases where no purchase order is on file, receipt processing quickly calls the Purchasing office. If the process identifies a situation where a user ordered supplies, materials or equipment without proper authority, the Purchasing office reconciles the unauthorized procurement and issues a purchase order that is used to process the receipt.