GuideBeam's technology is based on research into how people go about browsing and searching for information. Recent user studies have revealed that GuideBeam's query reformulation support does significantly improve the relevance of retrieved documents over standard query-based internet search. Our goal is to ensure users are presented with manageable quantities of relevant information. Our solutions are a unique blend of symbolic processing techniques, whereas most current technology is numeric. This distinction is important.
Symbolic processing allows context to be modeled more expressively.
Symbolic techniques have been avoided in the past because they are computationally expensive. GuideBeam employs a range of heuristics that have reduced computational complexity to manageable proportions. Thus the door has been opened to a new approach for underpinning knowledge-management tools. Organisations today face a major challenge to realise the opportunities made possible through enterprise and public networks. Inter, Intra and Extra Nets provide the power to access and distribute vast amounts of information from multiple sources.