The key to keeping the numbers low is prompt attention to all correspondence, addressing problem letters quickly, and tracking all correspondence. The guide features local mortgage industry guidance in appraising and underwriting in the eight states the HOC services. The new guide features text links imbedded in articles to Hudclips handbooks, mortgagee letters and forms. This allows the industry user to link quickly to and read the polices and find information they need to do business. Technical support email and chatroom links go directly to HOC underwriting and appraising technicians.
Users can also download the guide.
The Guide features an e-mail registration form that allows users to get frequent updates. So far, there are 1,500 registered users. In just the first two days after publication the guide was visited by over 2,500 industry users. The Program Support Division and the Processing and Underwriting Division wrote the Guide. The Deputy Directors of the Denver, Philadelphia, and Santa Ana HOC's, Mark Holman, Chief of the Mortgage Underwriting and Basic Programs Branch, and Evelyn Smith-Florence, from Headquarters, as well as all four HOC Processing and Underwriting Directors and Branch Chiefs, attended the session.