Details of these complaints procedures can be obtained direct from the relevant organisation. In the first instance, complaints should always be made direct to the organisation concerned.
Some public bodies have their own external adjudicator.
However, many are within the jurisdiction of an independent Ombudsman. The major public bodies operating in non-devolved areas in the UK are within the jurisdiction of the Parliamentary Ombudsman . Similarly, many public bodies operating in devolved areas in Scotland, Wales and Northern Ireland are within the jurisdiction of the Scottish Parliamentary Commissioner for Administration , the Welsh Administration Ombudsman and the Northern Ireland Ombudsman respectively. However, no Ombudsman is likely to investigate a complaint unless the complainant has first pursued the matter through the organisation's internal complaints procedure.