This may be accomplished in a variety of ways, including through the use of distance education methodologies and technologies. Facilitate the design and delivery of distance education programming by addressing issues related to intellectual property, copyright fees, and royalties. Where necessary, these issues may require new institutional policies and procedures. Top of Section Top of Document 5.3 Principle Support systems should be designed to provide service seven days a week, twenty-four hours a day for faculty and learners. The support systems should be able to accommodate a geographically dispersed learning population across time zones.
Train help desk personnel to be prompt, courteous, and highly competent.
Consider creative support strategies to provide learner support during institutional off-hours. Employ collaborative learning methods within the learning community, where appropriate, to ensure that learners derive benefit from others in their learning community. Help learners to consider their peers as valuable resources and offer them incentives to provide mutual help. Top of Section Top of Document 5.4 Principle Regular feedback mechanisms should be designed and implemented to assess the successes and failures of the various support services created for the distance education system. Representative Practices 5.4.1 Design strategies to continuously track the needs and satisfaction of distance education students.