These rules allow states to take responsibility for resolving consumer slamming complaints and for enforcement under the terms of the rules. The FCC and many states have rules that require a consumer's authorization and verification before their telephone service provider can be changed.
Verification is done using one of three methods.
The company has policies and practices in place to make sure that consumers' service is not switched without authorization. MCI WorldCom takes appropriate actions against its representatives should a slamming concern be raised against one of our representatives. Consumers should review their telephone bill each month. An unfamiliar company name on the bill is an indication of slamming. Consumers have the right to return to their preferred telephone service provider without being charged any fees for switching.