With the Sun Microsystems and Symantec Corporation technologies, troubleshooting these desktops becomes extremely simple, with minimum security risk and maximum efficacy. Instead of asking the user to manipulate files and drivers, support staff personnel can directly solve problems, even from behind a corporate firewall. So instead of dialing into remote locations, the Internet can be used. Alternatively, this scenario can be applied to the consumer environment. A software or hardware vendor can access a customer unit connected to the Internet via a cable or 28.8 Kbps modem.
Vendors can troubleshoot the consumer unit directly without a site visit.
To transplant the concept of remote control from dial up to the Internet raises a host of issues, including performance and usability considerations, corporate network security, occlusion, and access control. Beyond the technical issues are concerns about cost and portability. With this solution, individual laptops are no longer critical. A necessary consideration when transplanting any application or network functionality to the Internet is performance. Back to Top Usability Considerations Until now, users who desired access to their desktop PC were required to carry laptops installed with the appropriate client software.