This support option provides you with the support you need, as you need it. Follow-up support will be provided, at no additional cost, until the incident is resolved. No charges are applied to your credit card until the incident is resolved. If an incident which you report is confirmed as a bug by Allaire Technical Support, the incident will be closed without charge to your credit card. Follow-up support will be provided, at no additional cost, until the incident is resolved.
Unused incidents expire one year from the date of purchase.
If an incident which you report is confirmed as a bug by Allaire Technical Support, your available incident balance will not be affected. This support option provides you with unlimited support incidents for up to two specified prenamed contacts. We'll build a custom support plan to meet the specific needs of your organization or development schedule. Support programs subject to change. Check the Allaire Web site for the latest information.