Agencies are required to have a policy on harassment free workplaces and to implement strategies for preventing and dealing with harassment. Harassment is unwelcomed or unreciprocated behaviour which makes an employee or customer feel intimidated, offended, or belittled in the workplace. Harassment can occur in any location where people are working including those where services are delivered outside the usual place of work, such as a customer's home. Harassment is a form of unlawful discrimination. Harassment based on sex, race, or disability is also unlawful under Commonwealth laws and harassment such as physical assault can be a criminal offence.
Workplace harassment imposes substantial costs.
These can include lost productivity, lowering morale and loss of reputation as an employer and service provider. Additional costs can be incurred if an employee takes legal action because of harassment. Harassment can result in employees suffering a loss of reputation or the termination of employment where circumstances justify this. Accountabilities and responsibilities Accountability for people management, including the prevention of harassment, is the responsibility of Ministers, Chief Executives, Senior Executives, Managers and Supervisors. These accountabilities should be included in their performance agreements and job descriptions.