The Long Term Care Ombudsman Program provides trained, independent, neutral examiners who receive and investigate problems and concerns of extended care and nursing home residents.
Services are personal, confidential, and free of charge.
What the Ombudsman Program Does State and Federal law require that Ombudsman services be made available to patients and residents in skilled nursing facilities, intermediate care facilities, residential care facilities, swing beds in acute care or extended care facilities. An Ombudsman is an independent, neutral examiner who receives and investigates problems and concerns of nursing home residents. Offers this confidential service to residents, family members and friends of residents, or concerned individuals as an independent source of help to maintain and improve the quality of life in Long Term Care facilities. Provides the above services under the supervision of the Northern California Ombudsman Program Our Ombudsman Program provides State certified volunteers who act as a link between the residents of long term care facilities and community resources. This service is confidential and without charge.