The building exterior is clean and in good repair with adequate lighting at entrances and walkways. The signage is legible, professional in appearance, and the contents are not misleading. The approaches are neat, tidy and free from hazards. Approved fire extinguishers are available and properly maintained. There are sufficient smoke detectors to monitor public areas, treatment areas and confinement areas.
Staff are clean and neatly dressed.
Office hours are posted for client information. Out of hours phone number is visible from outside the office. The area is clean and orderly. The area is free of offensive odors. A washroom is reasonably available, clean and tidy.