Fedak, who advises the DeCA director about enlisted shopper matters, said most of the unfavorable comments could be cured by more customer involvement. I told them the commissary exists primarily to serve the active duty military population. The commissary benefit is part of their paycheck. We sell low-cost groceries as a form of military compensation. Because the commissary is a benefit, Fedak said service members have a right to voice their comments to the commissary officer when there's something they don't understand or like about the commissary where they shop.
Shoppers vote with their pocketbooks.
If they don't like a store, they go somewhere else. I understand that. But I ask enlisted shoppers to at least talk to the store manager or commissary officer first before giving up on shopping at their commissary. Aisles are crowded with shoppers. Commissary aisles crowded with shoppers' means we are serving our customers.