We use every available tool and technique to monitor customer needs and priorities. Each TDOT employee responds to customer complaints. Tennessee s transportation system is safer than any other state s. If injuries or property damage occur because of a problem that can be fixed by TDOT, action begins immediately. If the problem requires action by others, TDOT helps.
Travelers know when they are in Tennessee.
Transportation facilities are cleaner, more attractive and better maintained than in any other state. Problems are found and fixed before the public complains. Every TDOT employee makes it his or her job to keep the travelways and other facilities clean, attractive and well maintained. Motorists, truckers, pilots, bus drivers, and individual travelers have instant access to the information they need. When problems occur congestion, delays, threats to health or safety the response is immediate and appropriate by TDOT, law enforcement, emergency responders and other state and local agencies working together.