We also check that companies meet their responsibilities to customers, such as reducing the number of properties at risk of being flooded with sewage. Each year, we publish information about how companies perform, and we take action against companies if we spot any problems. This is a set of legally-binding standards. If your water company does not meet them, you are entitled to a compensation payment. We review the Guaranteed Standards Scheme to make sure it reflects customers' needs.
Some companies have compensation schemes that go beyond the minimum standards.
Your local water company can give you more information about guaranteed standards. They are independent of your water company and have their own legal duties. CSCs represent your interests, deal with complaints about water companies, and monitor the service your water company provides. The CSCs also tell us about important issues that affect you. They work closely with us and hold their meetings in public.