Extended Warranty Customers often seek the reassurance that can be offered from an extended warranty. Holders of Extended Warranty Agreements are guaranteed priority treatment in the event of any equipment failure. Additional benefits include the scheduling of maintenance costs and reduced cost in comparison to on-site services. An Extended Warranty Agreement is normally valid for one year. The cost of an Extended Warranty is 10 percent of the hardware purchase price of your Microlink system.
Some customers insist on having the fastest possible response after experiencing equipment failures.
This ensures that down-time is kept to an absolute minimum. To this end, we can offer a bonded stock service. Subscribing customers have spares of all their system's critical modules held in bonded stock at our Manchester factory. These modules are held throughout the duration of the agreement and will be available ex-stock whenever a customer needs a replacement board for their system. After receipt of any item from bonded stock the customer returns the faulty module to Biodata who repair and re-test it prior to storage in bonded stock.