Buffalo International Changes Name to Calltrol Buffalo International, which provides communications servers and software for call centers, is now known as Calltrol. Founded in 1989, the company started as a developer of predictive dialing software. Than Purchase On-line consumers are using companies' Web sites more to research pricing and product information than to make purchases, according to a recent telephone survey from Primus, a provider of knowledge management software. If They Fail to Deliver On-line retailers that lose orders or that are late delivering orders risk being out of business by the second quarter of 2001, according to Gartner Group. Web sites that are slow to download, that consist of too many order forms or that require customers to spend too much time looking up information about products.
Unreliable delivery dates and shipping fees.
To Acquire Janna Systems Siebel Systems announced that it will acquire Janna Systems, a Canadian firm that provides customer relationship management software to companies in the financial services industry. Both companies expect the deal to close at the end of this year. Siebel Systems, a company that offers customer relationship management software for businesses in a variety of industries, will integrate Janna Systems' Janna Enterprise Suite 2001 software with Siebel's eBusiness Applications. The new software suite will be released as Siebel Financial Services 2001 next summer.