Runyon said that the U.S. Postal Service delivers mail to addresses, not people. Another item on the process improvement team s agenda is money. Mail Services is a cost recovery operation, Runyon said. That means Mail Services has to charge the people who use Mail Services to cover the cost of doing business, a funding method he has yet to find at any other university in the country. Employees to continually sort mail while others distribute it to addresses.
Salary increases to retain experienced employees.
Automatic sorting equipment to separate mail by box numbers.