She testified Thursday before the U.S. Senate Special Committee on Aging at a hearing on how to make managed care programs for Medicare more accountable to their patients. They also must be competitive on price.
Standardized benefits allow purchasers to make apples to apples comparisons.
The customer surveys also stimulate informed choices, she said. Stanley also testified to a wide range of steps taken by CalPERS to meet its customers' expectations. Chief among those steps are clear, concise and informative communications materials that provide members with meaningful information, she added. We believe in the long run this is the best way to improve quality and service and hold down costs. TalkBack to CalPERS .