She said that once word started to spread about the system, the response was enthusiastic. However, the change did cause some uneasiness in certain locales, Dale said. The actual users are extremely excited about it, but there were some who were more afraid of change and nervous that they lacked computer skills and abilities to use the system. By the end of the first day, the anxiety is gone, if they even had any, because they realize it's not difficult to learn what information is used because it's information they already know. The time it takes to put the system in place depends on the size and location of the county and the frequency that criminal superior court is in session, Dale said.
Training usually takes a day and a half to two days before the clerks are ready to use the system.
In addition to streamlining the filing and judgment process, CourtFlow also has proven to be particularly useful to North Carolina's law enforcement personnel. Police now can access more timely information on an individual because criminal records are updated almost immediately. Judges, clerks of court, attorneys and public defenders, as well as employers who require criminal record checks, are benefiting from CourtFlow's increased efficiency, Nevlud said. The departments of Correction and Motor Vehicles also have tapped into CourtFlow since its inception. A final key component that CourtFlow has provided to clerks and other users is its flexibility.