Support includes assisting users in the operation of computer systems as well as the installation of hardware and software. Requires the ability to provide troubleshooting and maintaining desktop computer hardware and software.
Work is varied and somewhat complex.
Position requires proficiency at the desktop OS level and a moderate exposure to the OS at the server administration level. Diagnose and resolve intermediate to complex technical problems associated with computer hardware and software. Evaluate new technologies which may apply to customer base. Document configuration changes. Performs information searches through the use of the web and newsgroups.