Each call record contains a wealth of pertinent information, including user statistics, computer model, OS, RAM, the caller's problem, etc. Monthly Call CD MacTank exports all end-user tech support call records to CD, and provides the CD to you. This information is very valuable when calculating tech support costs, and also assists in your efforts to improve your product. Call Hold Times 877MacTank strives to provide and maintain an under 10 minute hold time for all end-user calls. While a difficult undertaking, the results are well worth the effort.
Users are very pleased to get quick and reliable answers to their product questions.
A Tank is MacTank's network of dedicated Macintosh professionals, all assigned and trained to support your product. This is the only effective way of providing reliable and fast answers to caller questions. Final setup fee based on, and determined by, initial product evaluation. This fee includes estimated first month's call usage. ADC Premier members receive CDs free of charge.