I object to the word cyber-coolie. While it may describe the job, the word coolie has a negative connotation. We need to acknowledge them and their work for making us feel proud to be an Indian. We had already earned this position before the slowdown started because of cost savings, quality services and our English speaking ability. The slowdown will accelerate this movement of jobs to India, but only after the economy improves.
Software is the only real world-class industry in India.
It constitutes a chunk of the exports and of the GDP, and the industry has a higher profit after tax than its counterparts anywhere in the world. I would say other industries should learn from them. We have had cheap labour since the time we got our independence. Export sub-quality goods for the most part. You are asking an industry to keep growing through a recession.