The University of Wisconsin have applied quality principals to improve various aspects of their work. Penn State's senior officers are committed to leading this effort and to exploring CQI principles and practices in their own daily activities. Many members of the faculty spend a significant part of their time serving in administrative roles. Other faculty have interactions with the University's administrative and business processes, and CQI will therefore have relevance to them. Deans and department heads can play an active role in providing leadership for continuous quality improvement.
Students are the largest constituency served by the faculty and staff.
Students can give input regarding what improvements are needed in the services they receive and in determining how successful the interventions have been. When appropriate, students are invited to serve on teams. Quality is a relative concept, not an absolute. Penn State has long been recognized nationally and internationally for the high quality of its students, faculty, staff, and programs. We must not become complacent, however.