Some students who moved into apartments discovered they had cable service without having to call the company or pay start-up fees. According to Brucker, toward the end of each semester customers begin calling and requesting disconnection. They are then entered into a pool in the company's computer database. All the disconnection typically take place within a three-week period.
Students can call and request a name change for the service they are already receiving.
If they opt not to do this, the company will simply discontinue service. Brucker said that although the overlapping cable service is a common occurrence, the number of people affected is minimal. The number of people fluctuates each day. There was a sign upstairs saying where to go to get cable. The initial offers at campus start-up locations has ended, and service can now be restored over the phone.