4.2 Recognition 4.2 Ways to say thank you. It can be found in the book Developing High-Performance Work Teams edited by Steven D. Jones and Michael M. Beyerlein. It involves the BorgWarner Automotive company of Gallipolis, Ohio, and the effect of a facilitator had on teams and the organization as a whole. Included in the study, are examples of barriers to team implementation, the development of the facilitator, including some of the techniques used. A critical factor in enabling the transfer of a facilitator s training to the workplace is the immediate practice of the newly acquired techniques.
Small successes build the foundation to culture change breakthroughs.
Facilitators must have positive, supportive mentors for advice, and develop the appropriate skills, such as communication skills, teaching and coaching skills, and knowledge of problem-solving techniques. Facilitators must earn credibility and trust with every interaction. A facilitator must be willing and able to practice the skills taught in the training program immediately upon returning to the workplace. The company must support the facilitator as they practice their skills. The facilitator must internalize the communication concepts involving nonverbal communication and small group processes.