Second, consult with air transportation regulatory authorities and work with them to identify and implement the accommodations necessary to ensure a minimally adequate standard of service. In the U.S. and Canada, regulations spell out the basic accommodations airlines and airports are required to meet to avoid placing undue burdens on their customers. The needs of able-bodied and special needs customers should be planned for at the same time, so that resources can be fairly allocated to meet the needs of all. Able-bodied customers have family members and friends with disabilities whom they also want to be able to travel in comfort and security. Fifth, learn to identify and eliminate stereotypes and prejudice in serving people with disabilities.
Stereotypes are barriers to good communication and good service.
Train yourselves and your personnel to see the person first, not the disability. The efforts you make to implement an inclusive air transportation system will yield many short and long term benefits. The benefits will extend beyond the customer satisfaction of persons with disabilities and the repeat business to the airlines and airports serving them to the economies of the countries and regions where these inclusive systems exist. An inclusive air transportation system not only attracts more customers. It creates new economic opportunities by generating service jobs and by giving people with disabilities greater mobility in their professional and personal lives.