Identifying alternative procedural scenarios for performing the steps in the borrowing process that may lead to a reduced mean time to process a request. Identifying performance measures for evaluating these scenarios. The performance measures used were total time, waiting time and processing time per batch. Processing time is the sum of the amounts of time a batch spends at each processing step. Waiting time is the amount of time a batch spends in the system waiting for processing.
Total time refers the total time a batch spends in the system.
A simulation program is a computer program used to explore the behavior of real-world systems through imitation of those systems. Through consultation with the client and from survey feedback of other interlibrary borrowing personnel throughout the Southeast, alternative procedural scenarios for processing requests were developed. Each was evaluated using the queueing model to simulate the borrowing process. No Second Review One of the two full-time librarians involved in the interlibrary borrowing process performs a check of the requests before they are handed off to the student worker. This scenario removes this check.