We re linking you up with the services you need, and with your permission, even acting on your behalf. A report of the interaction can also be forwarded. Eventually the program should be able to set up appointments, offer applications for services, provide directions and bus schedules, arrange for paratransit, and even offer live contact, where a user can talk to someone through the computer. Too often, people hesitate to pick up a phone or go to an office in person. All they have to do is answer questions, and the computer will take them where they need to go.
Websites are usually information-based and simply give lists of information.
You have to know what department to go to and be able to use the appropriate search engines to find your answers. The normal research process can take the user through a confusing parade of resources linked to other resources. Most web interaction is like an endless labyrinth. It doesn t end anywhere, said David Carmicheal, the county s director of knowledge management, records and archives. Here you can come in with a vaguely defined problem and you don t need any more than that.