She said the reason she called Reliant Energy-Entex was not to complain about her latest gas bill. It was to explain that her Social Security check covered certain things but not others, such as toilet paper and soap. She uses her gas stove and oven to heat the home where she and her four children live. One customer set her air conditioning at 80 degrees in the summer, like she was told to do. She left her heat at the same temperature when winter came.
Some folks believe their bills are incorrect.
They put tape over their meters to check whether they get read. One woman wrote a note to Entex District Administration Manager Danny Chauvin. As far as customers who vent, just don't take it to heart. A gentleman in line the other day bellowed about his bill. Chauvin told the guy to please be patient, that there were customers in front of him and his turn would soon come.