Here are some statistics that give you an idea of how busy our Help Desk can get. There were 11,182 calls logged over the past year. This means we have almost a 1,000 calls a month , and about 45 calls each and every work day. That means that 4,554 calls were turned into work orders. That translates into about 18 work orders each day.
Work orders can take anywhere from a few minutes to a few days to resolve depending on the problem.
Sometimes difficult hardware issues or software problems can take much longer to fix. Supporting more than 400 users, we always have sufficient work to keep us busy and that is why we are adding staff to the Help Desk so you can get a live person when you call. We are committed not only to improving service, but to finding ways to improve reliability of computers, servers and network services. About 10 faculty representing seven different departments are using the Blackboard software to assist in classroom teaching of 18 different classes. This tool provides a common place for faculty to deposit materials for students and for students to submit assignments for their professors.