Fortunately, we ended up with no pieces left over after reconstructing the unit. The revised organization went into effect on July 1, 1992. The new management team reviewed the effectiveness of the new structure in October and made a minor revision. A further review a year later revealed improved communications and cooperation within the unit and with people outside the organization. We have continued to use ad hoc task forces to work successfully on issues and projects which involve various work units.
Users are better able to obtain the desired assistance.
While some areas were identified as needing further attention, everyone is satisfied that we are in a better position to make continued improvements. Other campus IT organizations should not overlook the benefits of reviewing the effectiveness of their structure and making modifications where desirable. .