This report is strictly demographic and aggregated, with no identifying information available. The Ombudsperson is paid by the Institute to be informal, objective, and neutral in the resolution of problems and grievances. The Ombudsperson is an advocate for fairness. The Ombudsperson works to deliver the most informed options as possible to get the problem or grievance resolved. The Ombudsperson can assist in opening up avenues of communication so that effective means of addressing and resolving issues can be found.
Some people are interested only in specific information about a rule, law or policy.
There are several resources on campus for help in resolving issues. You are correct, there are many resources to turn to for help. Caltech wants people to have several avenues in which to pursue problem resolution. Some people choose to come to the Ombuds office as a first stop, some come as a last resort. Q. I have seen the Ombudsperson in the Deans ' offices, Division Chairs' offices, Human Resources, etc.