Results, listed by manufacturer, include price, inventory and even maps of store locations. The best information on any topic holds its value only if people can locate it precisely when they want it. Of course, that's often easier said than done. KnowledgeLink Interactive Inc. of Linthicum, Md., says its PerSavant server-based software can streamline searches. PerSavant, a contraction for personal information savant, provides a single point of access to multiple information sources, such as intranets, the public Web, internal databases and libraries, online news services and by-subscription content sites.
Users define the scope, sources and type of documents they're seeking.
PerSavant collects information from all sources, then ranks, filters and consolidates it, displaying results it in a customizable HTML-based format. No, it's not another breathless e-mail sales pitch. External or internal customers can search the FAQs anytime from any browser. Other new features include FAQ publishing tools and internal workflow coordination. Optional modules include customer support tracking and customer e-mail alerts about product updates or problem resolutions.