Knowledge of procedures used to operate computer terminals. Knowledge of modification and correction of program runs. Knowledge of the automated filing systems for documentation and control of records. Ability to diagnose PC problems with different equipment configurations, and to perform simple repairs. Ability to explain the nature of problems and repair status.
Supervisor provides deadlines, and explains unusual assignments.
Incumbent performs assignments independently, directing questions to supervisor when unusual situations are encountered. Work is reviewed for conformance to established procedures by reviewing processing reports and contacts with users. Incumbent interprets processing instructions to determine processing controls, or to modify or correct program runs with problems or unusual circumstances. Where PC's are involved, interprets user needs or problems to determine course of action, keeping in mind equipment or software constraints. Contacts are with other employees engaged in data processing activities and users in client organizations.