Responsible for resolving past due student loans. Resolution methods include collecting payments in full, negotiating payment arrangements, or gathering documentation to defer or cancel loans. Counsel debtors relating to financial matters, University policies, State and Federal laws governing collections. Use word processing and collection database to perform collection activity.
Self manage a select portfolio of accounts.
Experience working with sensitive issues using tact and diplomacy. Demonstrated skill as negotiator and have developed problem-solving skills. Ability to establish and maintain effective working relationships. One year prior receivables experience. Hands on experience using automated databases, familiarity with Microsoft Word for windows, computers and computer based technology.