It is a heavy burden to administer the Direct Loan program. Dissatisfaction with this program is increasing. The Direct Loan program has to be simplified. Too many responsibilities are given to the Schools. Direct Loan program has become a stressful program to implement.
Schools have to increase their office staff in order to run the program.
The Direct Loan program is inconsistent and not dependable. Schools report a strong dissatisfaction with the service provided by the Loan Origination Center. Paperless office is great but accessing all of the electronic information has become a maze. Not always easy to navigate through a whole world of electronic information. Reconciling records in GAPS is confusing and difficult.