In particular, service levels should be developed in conjunctions with customers to meet specific customer requirements. Identify what capabilities and applications make sense in our environment. Foster customers' vested interests in the development, management and operational planning of the call center. Develop a process for developing a strategy, timetable, and implementation plan for deploying a call center. President's Council May 2001 Strengths 1.
Staff has good technical and communications skills.
Existing levels of confidence in help desk professional support team. Administrative support - local and systems. Call center development ties into TSTC customer service mandates. Change tends to take place in a vacuum. 2 Smile training is not enough.