Under the intrusive advising model, advisers work closely with faculty. It also requires students to meet with their adviser before registering for courses. One result of the intrusive advising is a decrease in the number of course withdrawals. Experienced, master's-level professional advisers in General College's Student Services unit are the primary service providers for advising. Graduate students majoring in the counseling and student personnel development also have an advising load.
Undergraduate advising assistants provide support to professional advisers activities.
The Student Services unit also has the Student Information Center and the Transfer and Career Center to support the advising program. General College Student Services has received national recognition for several of its programs and services. The college also has various programs, many of which have received national recognition, to serve special populations. These courses are taught in internet-ready computer classrooms. Most General College classes are taught in Appleby Hall.