Improved design principles will have to be based on an understanding and evaluation of the ways humans interact with information, communicate, and learn in context-specific ways. Efficient operation across heterogeneous environments should be addressed as needed by proposers. Anticipated developments in the underlying electronic infrastructure should be taken into account where appropriate. The call is not prescriptive in terms of technologies, products, or applications. The following list of topics is presented in the form of challenges that proposers should address.
Technical topics are indicative .
The list is neither exhaustive, nor should all the listed areas be necessarily tackled. Projects should however address, in a coherent fashion, all technical topics and issues that would be necessary for realising their objectives. The emphasis will be on an integrated and cross-disciplinary approach. Information services over networks may be addressed when they integrate a range of the above technologies. They may include features such as customer orientation, service personnalisation, customer participation, and service brokerage.