You can help us serve you better by keeping your meter uncovered and easy to reach. This is thought to be the best time to average because customers water their lawns less in the winter. Your water use for bills issued during the months of December, January, February and March is totaled. Your average daily water use is calculated by dividing the above total by the number of days of service for bills issued during December, January, February and March. The bill also includes the City of Dallas Street and Sanitation Department's charge for removal of garbage, rubbish, brush and bulky items, etc.
State law allows taxation on the sanitation fee.
If you have a question about your sanitation fee, call Street and Sanitation Department's Customer Service at 670-8613. Where you live determines the date your meter is read, the date your bill is mailed and the date your payment is due. The monthly rate for water service includes a customer charge and a usage charge. The customer charge will always appear on your bill regardless of how much or how little water you use. It is a service charge that helps recover the cost of meter reading and maintaining the water distribution and wastewater collection systems.