It is a treasury of insight and hard data, and it's free. Trying to schedule meeting can be not only frustrating but a waste of time. This 20-minute video detailed the frustration and efficiency of scheduling a meeting at General Foods in a humorous way. It was just one of the things Bob did right in integrating groupware into General Foods successfully.
Success often grows out of failure.
Five years ago General Foods tried to implement an electronic scheduling program with PC clients and a VAX server. People were not used to having their PC on and running the whole day. Now with e-mail so prevalent, keeping the PC on is standard. Next, Bob went one step further and got buy-in at both the staff and at the secretarial levels, so the middle managers who would use the scheduling software heard good things about it from both above and below. After hearing about the initial failure to introduce electronic scheduling systems, Bob realized he would have to change people s behaviors, overcome their fears, and competently train them to use the system in order to have a successful rollout.