If you started a bug database using another product, chances are you can import that data into Teamtrack. Next, we come to users. These are members of groups of various flavors, such as Development, Testing, Management, or others. Placing users in a particular group allows them to inherit properties from it. Then, each user may be administered by hand if those properties must change.
Users can also edit some of their own properties via the web.
States and Transitions E-mail notification is under individual user control, and it's here that the concept of the Internet begins to pay off. The simplest workflow is an open or closed problem state. A more comprehensive workflow may start by sending all incoming problems to managers, who then decide which go to developers for fixing and which go to the discard pile. The workflow can be easily modified as a part of the administration process to fit your internal processes. Once you have states and transitions, and users and their groups, you can use e-mail notification to alert the right people when something happens.