According to Miller, many of the volunteers chose to work as shift monitors during the night because the hours allow them more interaction with the clients. It's all about the visiting, getting that interaction. Volunteers are also trained to handle any confrontations that may arise between clients. According to Miller, however, disputes are very rare at the shelter. It's really a very peaceful environment.
Volunteers also help residents with tasks such as writing letters or using the computer.
Miller commented that the interaction at the shelter allows for a much more familial atmosphere. The interaction with clients is not only beneficial to the residents of the shelter but is also advantageous for those donating their time. As the volunteer coordinator, Miller noted the high number of helpers who return to work at the center. It's very impressive. We don't lose very many volunteers at all.