T he Bangkok Post often covers issues that are important to consumers. This column features a consumer's complaint and a reply from the company or organisation involved in the complaint.
Unhappy honeymooners Let's begin with the complaint.
Actually, it was very long, so I will summarise it for you. Briefly, Mr Ramirez and his Taiwanese wife had planned to visit Thailand for their honeymoon. Mr Ramirez asked the TAT office manager in Seoul whether his wife would need a visa, but the manager was uncertain, saying only that she would need one if she was from mainland China. Surely if you are employed to promote 'Amazing Thailand,' you should know whether a Taiwanese national needs a visa. Despite the unsatisfactory answer, the couple went ahead and booked two return tickets to Bangkok with Thai Airways.