The IVRS is an automated voice response telephone system which provides soldiers with career information 24 hours a day. To use the IVRS system, soldiers must enter their social security number. As an additional means to facilitate communication between soldiers and their career managers, EPMD is encouraging the use of e-mail. Inquiries concerning the status of personnel actions, future schooling or assignment are examples of typical information exchanges that can be conducted 24 hours a day.
Soldiers can also correspond with their career managers by using fax machines.
Soldiers and personnel service centers can save time by faxing communications directly to the desired career branch within EPMD for processing. This mailgram is designed to supplement the chain of command in keeping soldiers informed of career or assignment information. To help soldiers keep track of these new communication tools, EPMD distributed a wallet sized information card that lists soldier's career manager's phone number, e-mail address, fax number, and IVRS instructions and phone number.