8.2 To compare the concept of customer service from a variety of perspectives. Customer service is important at each stage of the production network. Develop some guidelines for providing customer service. Learning Objectives Notes 8.3 To consider ways to achieve good customer service. Have students consider examples that businesses and organizations use to provide good customer service.
Some examples are obvious such as warranty work or return policies.
Value-added agriculture, diversified agriculture, and related goods and services are often unique situations where the conventional methods of providing customer service may not apply. Present students with a number of situations and have them consider ways that they might provide customer service. Vertical diversification - the production of products or services from the existing production base. Services - the related goods and services that support vertical and horizontal diversification. See Saskatchewan Agriculture and Food.