Collectors may use telephone headsets and computers while talking with customers and keeping records of agreements made. Occasionally, supervisors may listen in on collector's conversations with customers to evaluate their job performance. Wages vary with training and experience. Entry level wages can be lower. Earnings of collectors vary by area of the country and employer.
Some collectors receive a base salary and work on commission beyond that.
Other collectors receive a salary only. There were 5,250 people employed as bill and account collectors in Indiana in 1998. It is estimated that between 1996 and 2006, about 263 jobs per year will need to be filled in this occupation. This number includes new jobs and jobs resulting from the replacement of current workers. This occupation should grow much faster than the average for other occupations in Indiana.