Other institutions outside the United States that have expressed interest are from Ireland, Italy, England, Singapore, Hong Kong, South Africa, and New Zealand. Librarians at the University of Hawaii, University of Arizona, University of Texas, Oregon State University, and Carnegie Mellon University will provide reference service in the chat room in four-hour shifts rolling across the time zones in the United States. The plan is to develop a centralized web-based call center that will complement the services that each library currently offers. During the hours your library is open, you would have the option of offering web-based reference services to your patrons, from your library's web site, using the call center software. An evening and weekend service to help students, faculty and staff of the 14 Pennsylvania State System of Higher Education universities with library research.
Users submit questions via a Web form or toll free number.
This article deals with the launch of the NHS Executive South West's portfolio of electronic databases. Robust and usable information' must be available to all user groups when, and where, they need it. At the D.H. Hill Library at NC State, the traditional reference desk is staffed 24 hours a day. The late and graveyard shift librarians are able to check the email reference account occasionally during the night to make sure email questions, no matter when they arrive, are answered promptly.