In Service Our ability to improve building environments and reduce costs goes beyond installing control systems. We also service virtually all of a building's major mechanical equipment such as chillers, boilers and air handlers, offer preventive maintenance programs that maximize equipment life and energy efficiency, and provide 24-hour emergency repair service. To exceed the expectations of service customers, Johnson Controls has developed technologies that significantly add to the capability and efficiency of our expert service technicians. Eddy-current testing, for example, detects hidden flaws like cracks, pits and thinning walls in chiller heat exchangers. Infrared imaging finds problems with electrical systems and air leaks in windows.
Vibration analysis finds worn bearings.
These high-tech tools help us identify potential equipment failures before they occur, so we are able to handle minor preventive maintenance at a time convenient for our customers instead of doing costly and disruptive major repairs. The ability to collect, analyze and distribute knowledge about how building systems work to our people around the world will be a major competitive advantage for Johnson Controls. Improved access to information will enable us to better anticipate specific customer needs and determine the best solutions in less time. In 1996, we continued our development of new information technologies that will enable us to standardize installation and service processes around the world, and share solutions. Using these systems, for example, a service person in the United Kingdom might quickly find an answer to a repair problem that may have originally come from another Johnson Controls service person thousands of miles away.