A good overview of the importance of two-way messaging, especially for mobile field workers, and how wireless technologies can enhance this capability. This article explores wireless customer relationship management applications as well as some customized wireless solutions. By utilizing existing e-mail infrastructure, the new product gets around common interoperability problems with handheld devices. This article predicts that they may soon be replaced by less-expensive wireless handhelds that are easier to use in the field. It also includes opposing views from experts who say we are at least two years away from handsets that can rival laptops' functionality.
Voice recognition is viewed by some as the solution to handhelds' tiny keypads.
We've included this brief news article about SBC Communications' wireless data offering because the carrier with some of the largest wireless properties in the country has been noticeably absent from the data services arena. It now promises numerous wireless data services within a limited area, but the infrastructure integration challenges are great. The column, by Network World reviews editor Keith Shaw, focuses on PDAs, Palms, laptops, and cell phones and their integration into the corporate network. For users in remote locations, fixed broadband wireless is often unavailable. But that could change in the near future as numerous carriers scramble to build out their fixed-wireless broadband infrastructure.