Correspondence is listed chronologically, beginning with the most recently generated notes and ending with the least recent. Some pieces of correspondence are system generated. System generated correspondence is automatically generated by the V3 system as a result of some action in a claim. For example, when a claim is reassigned, the system will automatically generate a letter to all the parties of the claim stating that the claim was reassigned and listing the name, address, phone number, and any other relevant reassignment information. Other types of correspondence are user generated.
User generated correspondence is a requested to be sent out.
For example, a claims service specialist may generate an initial allowance order to grant the allowance of the claim. A copy of this letter is generated and issued to all parties per this request.