Adelphia agrees that the Regional Manager will ensure that the Board and Department are notified in writing on a timely basis if compliance with any of Adelphia's obligations or conditions under its CPGs is likely to be delayed. Requests for an extension of time to comply with an obligation or condition in Adelphia's CPGs or in this Stipulation and Agreement shall include Adelphia's good faith estimate of the length of additional time needed to complete performance. In the event that the Regional Manager position becomes vacant, Adelphia's Corporate Director of Operations shall assume primary responsibility for ensuring compliance with Public Service Board Rules and Orders and Adelphia's CPGs until the Regional Manager position is filled. Adelphia shall notify the Board and the Department when the Regional Manager position becomes vacant for any reason. If Adelphia satisfactorily complies with the terms of this Stipulation and Agreement, at the end of the three year period, the alleged violations contained in I shall become null and void and shall have no precedential value.
Written notification includes notification by electronic mail and facsimile.
The Department agrees to copy Adelphia's Corporate Director of Operations with any written notification of complaints. This provision does not preclude Adelphia and the Department from discussing orally consumer complaints in person or by telephone. Adelphia agrees to adopt policies, procedures and practices that conform to the Rules of the Public Service Board. To that end, Adelphia agrees to work in good faith with the DPS to modify Adelphia's Customer Care Manual, policies, practices and procedures to comply with Board Rules. If the DPS and Adelphia cannot agree on whether a particular company policy, procedure or practice conforms to Board Rules, the DPS and Adelphia shall seek a declaratory ruling from the Board in accordance with 3 V.S.A. 808 and Board Rule 2.403 regarding the disputed policy, procedure or practice.