Others have been wrongly told that they may not leave a balance in their Illinois Link account from month to month. Inadequate support services. Clients have been instructed to leave children home alone rather than miss work activities. Clients who did not receive transportation assistance have been threatened with sanctions for their resulting failure to participate in activities to which they could not travel. Clients' grants have been wrongly reduced every month, although local office workers repeatedly have requested the correct adjustments.
Some clients spend several days each month collecting repetitive documentation to prove eligibility.
Misunderstandings about the TANF rules. Recipients have been required to perform 20 hours of work a week in order to be approved to attend a community college training program that under the TANF rules may be approved without 20 hours of work. Endangering clients' stability or safety. Clients have been sanctioned for not cooperating with work requirements when they did not have child care or any assistance in finding child care. In one case a worker endangered a recipient by contacting an abuser to verify whether the recipient was abused.