It explores how a manager translates broad policy directives into specific structures and actions, provides practical advice for executives and legislative decisions, integrates new policy initiatives with existing operations and enhances the agency's strategic planning and use of resources. Often misunderstood, budgeting is not just a financial tool but a process in which a government or organization frames policies and sets priorities. This course seeks to build managers' and budget officials' abilities and confidence to develop realistic budgets and participate effectively in this policy process. Through case studies, applied exercises, and guest speakers, this course focuses on the practical skills needed to analyze budget information, identify ways to improve service quality and productivity, and effectively communicate with elected officials and the public. This course provides perspective on a manager's responsibility to staff and presents a realistic basis for establishing personnel policies and making decisions that advance program goals.
Topics covered include hiring and firing, leadership, interpersonal communications, and motivation.
This course also explores recent developments in the field of labor-management relations. Video feedback gives participants an opportunity to practice communicating in difficult workplace situations. Managers will be better able to diagnose personnel problems, create a productive work environment, and make effective decisions that both empower employees and strengthen programs. This course focuses on customer-based planning, service delivery, and the practical application of continuous quality improvement. Participants explore how the design, development and implementation of programs determine the level of effectiveness of the service being delivered.