The Northern Ireland Trading Standards branch also has a web site. They can help with a wide variety of problems, including shopping complaints. Look under Citizens Advice Bureaux in the telephone book. You can also access their online advice guide . Solicitor You can also seek the advice of a solicitor.
Some solicitors work in law centres or advice agencies which offer free advice.
Many solicitors in private practice offer a low-cost initial interview. Your local Citizens Advice Bureau can help find a solicitor who participates in the scheme. The DMA has an independent adjudication service to help in disputes between customers and member firms. Other trade associations Traders often belong to trade associations. Some of these have codes of practice, and some have low-cost conciliation or arbitration schemes.