The program also will serve as another outlet for student volunteers. The skills attained by trained mediators, and by the parties themselves, could be applied to negotiation and other conflict- management processes in the workplace or in personal or academic situations. The program initially will seek previously trained mediators to volunteer who will receive brief training to review their skills and to familiarize the team with a single mediation process. Return to Choices Tips for resolving conflicts . . . Think of a constructive way to deal with the situation before you speak.
Second person restates what the problem is for the first person.
Both people suggest and list possible solutions. Active Listening . . . Clarify - get more information, ask questions. You may leave a voice mail message and your call will be returned within 24 hours.