T M5V M5W M5X M6G Central Toronto Social Services 150 Eglinton Ave. If you require access to Ontario Works in a language other than English, please refer to the numbers listed below for service in your language. Staff will provide you with general information about the Social Services Division and with details on where to apply. The Client Services and Information Unit is responsible for responding as quickly as possible to correspondence, interviews and telephone inquiries received by our head office. Our staff provide information on services offered by the Social Services Division, and they clarify policies and procedures related to the Ontario Works Act and Regulations and client service.
Staff often act as mediators to help resolve concerns or inquiries.
Our staff also conduct information sessions for groups and community agencies. The unit also responds in crisis situations. In these situations, staff assess the immediate needs of our clients, and make whatever referrals are required. Another role of this unit is to identify current social trends and issues. Our staff analyze client and public concerns and perceptions, and make recommendations for improvements to the Social Services Division's senior management team.