Our communications have become critical. Not a day goes by that we don't have to process voicemail, faxes and e-mail. Yet each communication media is divorced from the other. We have no cross-functionality or easy way of collecting all forms into one place. Fortunately, several vendors are coming to our rescue by providing products that permit access to all messages regardless of interface.
Users can learn one interface for all message types.
The flexibility of using either phone or PC lets users pick the most convenient device for the situation. To view the Report card. Unified messaging differs from universal messaging. Unified messaging focuses on combining media types into one mailbox. Universal messaging, on the other hand, focuses on sending messages from the mailbox.