Dr. Deming pioneered total quality management, and led a revolution in the thinking process of American industry. Authentication of customers is a crucial issue that faces CIOs who have e-commerce initiatives under their purview.
Smart cards are one solution.
But they require very expensive readers. The major challenge many leading CIOs are facing is keeping up with the pace of change brought on by the Internet. CIOs know from experience that enterprise resource planning projects have brought efficiencies to many companies.