You are asking the seller to cancel or break or change the terms of the contract - and he has the right to decide whether he will do so or not. When adjustment is dependent on the policy of the seller, be sure you understand the policy. Some stores follow the policy that sales are final. They will not refund money or give credit slips. Some stores follow the policy of refusing cash refunds, but allow the purchaser a credit slip which may be applied then or at some future time toward the purchase of other merchandise in the store.
Some stores unhesitatingly give refunds, credits, exchanges, or return deposits.
Exceptions include certain intimate articles, such as combs, bathing suits, mattresses, etc., which for health reasons and for your protection, are generally not returnable. Also, there could be a restriction that returnable merchandise must be returned in the same good condition within, perhaps, three business days for credit, refund, or exchange. Summary Whether or not you can return merchandise for credit or refund depends entirely upon the policy of the company with whom you do business unless a contract provides otherwise. Each shopper should trade with the stores which give the privileges desired. If a seller misrepresents, or if the merchandise is defective, you are justified in expecting satisfactory adjustment or a refund.