People who are in those positions need lots of information and shared wisdom quickly and throughout the transition period. They are also in a place where they have to buy a lot of things to enable or facilitate the transition process, so there's a built-in business model. The tricky part with this one is finding a way to keep members active and involved in helping others through the transition after they've made their own transition. You might have to incentivize them in some way to do so. Second, it's somewhat surprising that nobody has yet figured out how to make a structured use of voice technology in the community space.
Someone needs to take a hard look at that and figure out how to capitalize on it.
The over-arching point I think is that the line between offline and online community is going to continue to blur. Although purely online communities will continue to grow and thrive, more and more will have both online and offline components. Online groups will tend to spawn local chapters, for example. With both kinds of community, you're a stronger group and a stronger offering. This notion of offline can be an event, like the annual conference you hold for members of the CNET-gathered community of Web builders .