Terminals still use 1200 bits per second modems, small character displays, dedicated function keys, and low-performance printers. It incorporates advanced technologies that raise terminal performance, usability, and functionality to a new level. With industry experts heralding a multi-billion dollar market by 2002, there's a scramble for positioning. Delay is not because of technological shortcomings since quality voice is close to that heard over the PSTN, and reliable, carrier-class infrastructures are available. Nor is delay due to lack of demand.
Users are clearly tired of paying the rates set by the established carriers.