Provides technical support to MIS application developers, provides training, and assists in troubleshooting. Identifies, evaluates, recommends and tests software to improve the performance and functionality of MIS applications. Writes policies, procedures and manuals regarding operations of the Technical Services unit. Performs other job-related duties as assigned. Work Complexity Complexity Requires a broad knowledge of principles and practices within a professional field.
Work is very nonstandardized and widely varied, involving many complex and significant variables.
Job may require recertification or continuing education. Exercises discretion and independent judgement in comparing and recommending numerous solutions. Problems may be atypical within the unit. Analytical ability and inductive thinking are required in extensively adapting policies, procedures and methods to fit unusual or complex situation. Impact of Decisions Inside Department Major.