I'm there, and they can see I'm there to help them when they're ready. If I had done anything else, I would have felt like I was intruding. The brother and ex-wife began to direct questions at Castellano about who has the legal right the keys to the victim's apartment. Bevins reminded attorneys that families have little privacy at a disaster site, and don't have much time to be alone. Allowing them some time to vent their feeling is helpful, she said.
Situations can become very heated.
Keep your space and your patience. Sometimes, no matter how an attorney approaches a family member, they will receive an adverse reaction. Actress Ellen O'Neill screamed at Tennant, who was trying to counsel her and her husband after their son's death in a train accident. He was very calm and neutral and that infuriated me. How dare he be calm when my son is dead.