The customer may not always be right, but we should not make them feel wrong. Understand what they are saying even if you disagree with them. Every individual's viewpoint is important. Good customer service means going out of your way to provide assistance. It also means admitting errors and correcting them.
Support needs to be proactive.
This involves the initiation of contacts with various units and departments. It includes soliciting their ideas to determine how we can assist other areas in the accomplishment of their goals. We must keep in touch with our constituencies and support their efforts. This should result in the accomplishment of more goals while affecting more individuals. Education can occur formally through workshops, textbooks, special book offerings, through interactions with staff or it can occur informally through involvement on committees, attending events, or through interactions with diverse groups of people.