In today's society, we rely heavily on the availability of electricity and natural gas. Consumers are given a number of rights and protections by law.
Standards exist for billing, late payment charges, security deposits and discontinuance of service.
You have 21 days after the bill is rendered to make payment. The time for payment should be clearly identified on the bill along with the late charge you will incur if payment is not made by that date. A utility company may waive your security deposit if another person completes a written guarantee that they will be the responsible party as a surety or if you have an acceptable credit rating. I cannot afford large summer or winter utility bills. If you want to set up such a plan, you will need to contact the utility company and work with a customer service representative to see if you are eligible.