While there are still some people who may not want to know information in detail, consumers appear more generally to have a considerable thirst for information about any problems with their health. Some consumers are now taking documents from the Internet for comment and discussion with their clinician. Guidelines also can provide a useful source of information in what can be a very stressful situation. It is well recognised that many consumers do not remember information they receive at the same time as finding out a diagnosis which causes them great stress, such as a potential cancer diagnosis. Having the access to a booklet to refer to as she is able and ready to seek more information can be a particular benefit.
Some clinicians are simply poor communicators.
Guidelines can provide such clinicians with words that may be more useful in talking to a consumer, or failing this, the guidelines can provide written 'back-up' information for a consumer or their families. It is important, however, that health service providers recognise that the provision of a copy of guidelines supplements their information-giving role, but does not substitute for it. Guidelines are necessarily general documents, they do not relate to the individual needs of a specific consumers. It is important that, after the consumer has had a chance to read such a booklet, a clinician provides a proper opportunity for the consumer to ask any questions. Guidelines provide the overall context in which individual decisions are being made by clinicians and the women concerned.