The pace of business is changing faster than ever in technology. We have to be able to master new skills quickly. You'll also want to consider learning on the Web. Look for this medium to grow as more multimedia is built into Web sites. Provide creative ways to ease pain .
Technical support can be a drag.
It is tough to get good, solid support at a reasonable cost. Microsoft addresses this by providing support on various applications products like Office 97. You'll pay for the call, but think about what it would cost to have a professional computer consultant come to your office. Microsoft provides updates to let callers on hold know how much longer they'll have to wait. Microsoft found an area where customers had pain and set out to ease that pain.