Staff use several international interlibrary loan networks to place requests. Requests are automatically routed to five or more libraries in a sequence. Each library has limited time to respond to our orders. In addition to these networks, ILS staff use online full-text databases and commercial document suppliers to fill requests. Depending on which supplier fills the order, an average of 1 to 3 weeks is normally required to make an item available to the requester.
Turnaround time can be much longer for rare items or problematic requests.
ILS requests are processed in the order received. This priority service is available to faculty, graduate students, and staff. ILS will notify these users when materials are available. Upon request, Library Express will pick up materials for eligible users from academic offices.