All that's missing from the package is a tutorial on developing surveys that people will answer and that aren't inherently biased. We have an allergic reaction to the use of the term community in regards to the Web. Though vogue, we think that the term seriously distracts attention from the power of the medium. With lurker to poster ratios averaging greater than 9 to 1, the idea that public participation is a panacea seems far-fetched. That's not to say that user generated content isn't an effective strategy for building a compelling website.
Talk radio is rooted in the delivery of a small vocal minority to a larger audience of listeners.
But, that's theater or performance art, not community. It can work as a way of building a reliable audience. It's just not community in any sense that we've seen in the non-Web world. Using the term community raises a set of expectations that are extremely counter-productive. The sense of belonging and identification that are part and parcel of a community experience can only be promised to the minority who are willing to risk public participation.