Training is provided depending on the different needs of the two programs. Reading materials and reference manuals are also provided for quick and easy use, as well as thorough question pages to focus the interviews. Immediate supervision is provided for VLP volunteers or available when needed for PTLA volunteers. PTLA calls requiring a paralegal or attorney response are transferred to the appropriate person. Legal experience is not necessary.
Training is provided for the specific job responsibilities.
Attend introductory training classes. Read and become familiar with training materials provided. Answer calls and screen for financial and case type eligibility. Interview caller to obtain all pertinent information. Give out appropriate information or make referrals to agencies.