In some cases the staff can help people to find quick solutions to their problems. The staff can also tell you where to complain if the Public Protector cannot help you. You could also visit the Office for an interview or a consultation, if you prefer. It is better to write first and ask for an interview in the letter. The Public Protector and staff will keep the name of a complainant confidential when necessary, and if at all possible.
Services are free and available to anyone who has a problem as set out above.
What the Public Protector cannot or will not investigate Judgements by judges and magistrates, including sentences imposed by them. Private acts by individuals. Doctors or lawyers who are not working for the State. However, the staff of the Public Protector can help by telling you where to complain or what to do in the above cases. In certain cases the Public Protector may refer you to a Court of Law where going to court is the best way to deal with the problem.