The Technical Assistants will first attempt to help the user over the telephone by giving step by step instructions. If this is not successful the user will either be sent help or asked to come to the Help Desk for further assistance. Each semester the Help Desk offers workshops on various software packages, such as Microsoft Word, Excel and FrontPage 2000, Internet software, etc. The goal is to give each user a basic knowledge of how to use these packages. We want the user to have hands-on training so that she can become an independent, knowledgeable computer user.
Students have access to the vast resources available on the Internet.
Telnet, FTP, and Email applications are provided, and each student is given an individual electronic mail account. An email account will allow you to send messages to and receive messages from other Internet-connected individuals around the world. Students can connect their computers to the the RMWCnet from the comfort of their own room. You would have access to these resources from your own room. Click here for more specifics.