Help desk support will become available to the users seven days a week, twenty four hours a day. Intranet Capabilities Processes and services made available to employees via the Intranet will use Web-based technologies to provide the user with a familiar look and feel. The use of browsers, search engines, and other Internet technologies will allow employees to transfer acquired skills to their every day work environment. As employees plug in to an Intranet they will become dependent on it for everything from filling out time and attendance reports to sharing updates of ongoing projects. This will lead to increased mission-criticality of those applications, which must be available at any time to our employees worldwide.
Technical solutions abound.
We will select the tools and technologies that offer the easiest transition to the web in the short term, while providing a migration path for the future. As forms and processes are brought to the employees electronically, standard operating procedures or online help capabilities will also be available at the desktop. Once the Intranet infrastructure is in place, there will be significant opportunities for applications to be developed and deployed. The Digital Department Program will have an overall systems architecture in place by the end of 2000 for major administrative systems, to include the Commerce Administrative Management System, the Commerce STandard Acquisition Reporting System, etc. Any plan to deploy an administrative system anywhere in the Department in the future will come before the Commerce IT Review Board for approval.