In cases requiring professional legal counsel, referrals are made to attorneys throughout the state willing to provide representation. Other services are provided such as referrals to more appropriate agencies or provision of self-help materials. Volunteers in both programs are responsible for answering in-coming calls. Volunteers are trained to interview over the phone, ascertain eligibility, determine the facts of the case, and provide information and assistance.
Training is provided depending on the different needs of the two programs.
Reading materials and reference manuals are also provided for quick and easy use, as well as thorough question pages to focus the interviews. Immediate supervision is provided for VLP volunteers or available when needed for PTLA volunteers. PTLA calls requiring a paralegal or attorney response are transferred to the appropriate person. Legal experience is not necessary. Training is provided for the specific job responsibilities.