This will allow each department the capability of direct dialing long distance calls. It is the responsibility of each department head to control telephone costs within his or her department. Long distance calling of a personal nature requires the use of a calling card, and must be charged to a non-University number. The University switchboard operators are available to receive live calls from 8 AM to 5 PM, Monday through Friday, excluding University holidays. Departments and students should maintain a list of frequently dialed numbers to reduce the need for number searching and calls to the switchboard.
Some telephones are able to store speed dialing lists.
Use of such features is strongly recommended. It is also important that such lists are kept current, to encourage the use of these lists and features. Requests for telephone directories should be submitted to the Office of Telecommunication Services at x3900 . The call center database is regularly changing and being updated, which improves the accuracy of information available to callers. Currently, calls are answered by live representatives between 8 AM and 8 PM, Monday through Friday, excluding holidays.