Up to eight semester hour credits may be earned on the basis of 100 hours of internship for one credit. May be repeated for up to eight credits. Survey of the history, likely direction and dynamics of the hospitality industry from the perspective of global economy with emphasis on the wide variety of career opportunities. Organization and operation of the hospitality industry. Must be taken in lieu of HMD 101 during the first semester for students enrolled in a second baccalaureate program or for students holding junior-senior status as a result of transfer.
Students learn techniques used to provide quality customer service to each hotel guest.
Successful quality assurance programs at major hotel and tourism attractions are reviewed and modeled. The critical skills necessary for effective business communication are studied, including delivery of presentations which incorporate verbal and nonverbal techniques. Study of front-office procedures from reservations through checkout including the night audit and the property management system and their impacts on other lodging operations. Special emphasis placed on guest-employee relations. Various short courses and experimental classes covering a variety of subjects.