Employees must repeatedly call them to find out the status of a problem. Employees must escalate problems to management themselves because it took too long for someone to help them. You want your help desk to provide the best service to employees while cutting costs and increasing productivity. Here's how automating your help desk with Remedy Help Desk Express can eliminate this chaos and result in cost savings for your IT organization. Help desk analysts can handle more calls in less time.
Stored solutions enable help desk staff to research case information and to respond quickly.
Tracking assets such as computers and their configurations accelerates the help desk's diagnoses of problems. You can track and manage change requests so that tasks associated with planned activities are not lost. Employees can perform self-help or check the status of their requests, eliminating the need to interrupt the help desk staff. The result is improved employee satisfaction and help desk productivity. Built-in notification features can automatically notify the help desk of incoming problems or requests so they can take immediate action.