Fatal Words . That is a title of a book I am reading by Steven Cushing. In that book he deals with fatal crashes from the downed plane in the Azores to recent fatalities. Accidents, and worse, occur because of the misunderstanding of words. It doesn't take a written memo to create an emergency.
Verbal utterances mean just as much as written understandings.
You are listening to someone, and the person starts shouting at you and using expletives. You may want to check the the home page for additional help and hints. You may also want to tie in the Talking Captions, E-mail, and Analytical Report Memo links.