If this program is successful, similar sessions may be offered in other areas of the state. Training focuses on Online Games, operating the equipment and running reports. AWI also covers activating and settling Scratch ticket packs and validating winning tickets. Although AWI will still train new employees at retail locations upon request, good reasons exist for your staff to attend a group training session. Training away from the retail location avoids the inevitable distractions of a busy retail setting, which can make it difficult for the trainee to focus.
Trainees also benefit from answers to questions asked by others.
Training can help avoid incorrectly-produced tickets and terminal problems. Knowledgeable employees are able to provide better customer service, which can lead to fewer lost sales and higher commissions. All Minnesota Lottery retailers will receive a survey soon. AWI plans to use the results of the survey to provide the best possible service to our retailers.