Staring across at them are the telecom staffers in a close-knit group. Unfailingly, unless every vendor and user in this multi-billion industry is off the mark. We all know that the convergence of voice and data offers incredible potential for improvements in customer service, productivity enhancements, network simplicity and operational cost efficiencies. From its roots, CTI has also moved from its origins within large corporate call centers to its current rapid growth in workgroup environments and on the desktop. Now for the melody.
Top executives have differing points of view.
Mary Dunlop, V.P., Symposium Call Centers, Nortel, says the challenge for customers is to select system integrators that have the appropriate skills sets to meet customers' requirements. So perhaps this vision of sunny convergence is not complete yet, and there may be many miles to travel. But one thing is for sure. The communications dance has started, and the music for users will be getting sweeter every year as they ring up additional business dollars. Openwave Be a part of the communications revolution.