I began speaking before as many audiences as possible. While it's been a natural progression in many ways, it has also been possible because of my commitment to the volunteer work. In consulting, the big challenges are attracting quality personnel and living up to clients' expectations. One naturally follows the other, because in order to maintain high service standards you must have the right people on board. I measure my staff by that yardstick, and if we are succeeding, everything else flows beautifully.
Satisfied clients pay their bills and refer other clients.
Client satisfaction has to be our top concern. This is where Joan's contributions are invaluable. She keeps us all on our toes. If we don't get a client satisfaction survey in, she's right on top of it. If one of our clients calls with a problem, she pushes all of us to respond.