The manufacturer's support group needs to find out from the user if this really is a bug or an operational or procedural error. Interactive problems This type of problem is probably the most difficult problem for both the user and the manufacturer to resolve. This problem occurs when Product A conflicts with the operation of Product B. Needless to say, a lot of finger pointing goes on here. Because of the complexity of today's hardware and software, sometimes problems occur that often have no ready explanation. However, the truth is out there.
Somebody just has to figure it out.
Okay, now that we have defined the basic types of problems that a microcomputer user may encounter, let's see how the World Wide Web can help with each. Clearly, the best source for this type of information should be the manuals and tutorials provided by the manufacturer. Sometimes third party manuals and tutorials can be used as an alternative to the manufacturer's materials. The World Wide Web can also be used to help in this area. These are normally questions and answers that have come up many times about using the manufacturer's product.