A distributor or supplier of electricity shall obtain the written permission of a customer before it can release customer-specific information. A customer may rescind permission at any time. Sellers can release generic information about customers provided the information does not reveal specifics of individual customers. Lists of customer names and addresses can be sold. Law enforcement agencies may have access to individual customer information.
Sellers can release a customer's credit history to creditors to collect unpaid debts.
Failure to disclose shall be a deceptive act in commerce under the Federal Trade Commission Act. Distribution service and supply service quality standards. Citizen utility boards. Each state shall create a Citizen Utility Board to represent and promote the interests of residential consumers of electricity or natural gas in matters before state and federal legislatures and agencies. Existing groups can become the CUB by meeting certain requirements.