I am getting a littled tired of tech support being maligned so much. Many users will call tech support expecting all problems on the computer to be solved by one tech when the computer products on the users system are multi vendor and cannot be answered by one person.
Tech support has many good features and is able to assist customers when no one else can.
Why dont we ever hear about that. I have to agree with Jesse about this one. Too busy, too big, I guess. The isssues are really nothing new.