I work to create a stimulating and comfortable work environment for our employees. If employees have a positive attitude, clients have a positive experience. I also try to provide ongoing education for employees as well as clients. I plan to add staff, but one immediate goal is to get our Web site up and running and to provide links for our clients to user-friendly, Spanish language portals. This year we've been very online driven, because of the rapid increase in online usage by U.S. and Latin American consumers.
Success exists on so many levels.
For me, success is finding the right balance between work and family, which has been especially challenging as a Latina woman. My son is my biggest success, and every day that I see his smiling face, I know I'm doing something right. One of the happiest moments for me is realizing that something I've said or done has made an impact on a client, employee, or a student I've touched.