Designs, develops and implements training and user support programs for students, faculty and staff. May manage the operation of computing laboratories, including staff, equipment and supplies. Manages the financial and human resources activities of the division user services section. Performs other job-related duties as assigned. Work Complexity Complexity Requires a broad knowledge of principles and practices within a professional field.
Work is very nonstandardized and widely varied, involving many complex and significant variables.
Job may require recertification or continuing education. Exercises discretion and independent judgement in comparing and recommending numerous solutions. Problems may be atypical within the unit. Analytical ability and inductive thinking are required in extensively adapting policies, procedures and methods to fit unusual or complex situation. Impact of Decisions Inside Department Moderate.