This amazing book explains why great managers break all the rules of conventional wisdom. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or renowned its training, the company that lacks great, front-line managers will bleed talent.
Talented employees know that managers trump companies.
Great managers are the heroes of this book. In a world in which managing people provides the differentiating advantage, First, Break All the Rules is a must read. First, Break All The Rules is essential reading. With compelling insight backed by powerful Gallup data, Buckingham and Coffman have built the unshakable foundation of effective management. For the first time, a clear pathway has been identified for creating engaged employees and high-performance work units.