Their faculty or coaches are actually AA field personnel who volunteer, for no financial compensation, to lead a session. The coach arrives one day in advance of the workshop and is trained in instruction using the course material. They have created templates or re-usable shells and objects to streamline the process of using technology. They do make accommodation for non-standard technical needs. They are moving to using laptops and leasing products so they can push the envelope on technology in the business place.
Technical support is offered via a phone help line and a clearly articulated referral tree.
Bringing AA personnel up to speed on technology. Once technology was critical to success in the workplace they found getting support was relatively easy. They found that middle level managers and above who were in their 40s or older benefitted most from individual, in-office training sessions. Before new-hires are allowed to attend the Chicago training site for orientation to the organization they must pass a test on prerequisite skills. Sharing information across company lines, access to workday tools, and training is an integrated experience for the AA employee.