And share it with others throughout your enterprise, giving your people a much-needed competitive advantage. Customers no longer have to repeat themselves whenever their case is passed on to someone else. Ultimately, this seamless flow of information facilitates a smooth transition from sales to support, resulting in greater customer satisfaction and more sales. With eSales and eMarketing, you can automatically convert quotes to orders, check for duplicates and track milestones. Its action plan feature ensures that nothing falls through the cracks.
Sales managers can enforce business rules and make accurate revenue predictions.
Plus, eSales' automated sales assistant feature takes over many routine administrative tasks, giving sales people more face time with their customers. For example, a list management feature makes it easy to create mailing lists on the fly and tie those lists to specific marketing activities. You can determine where and how to best search for more business. Once a qualified lead becomes an opportunity, sales teams can be formed and managed, milestones set and measured, literature sent, competitive information utilized, correspondence generated and potential revenue forecasted. Keep in Touch With Your Customers With Microsoft Outlook integration and two types of follow-ups to do s and appointments at your fingertips, Epicor eFrontOffice makes it easy for you to be responsive and proactive in communicating with your prospects and customers.