Communication techniques and well developed communication skills become an important requirement at this level. Physical Demands - The work is predominantly sedentary and requires minimal or negligible physical exertion. Environmental Conditions - The work environment involves hazards, risks or discomforts typical of working with or around machinery with exposed moving parts, irritant chemicals, heavy equipment or abusive or hostile clientele and patients. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting and sound are normal. Protective clothing or gear and specific safety standards or procedures may be required.
Serious injury is possible.
Distinguishing Features Differs from the Economic Assistance Specialist II class which involves quality control reviews, lead worker responsibilities, assisting others in handling more difficult cases as well as training and orientation of new staff. Acts as agency liaison to other community resources. Documents eligibility decisions and retains copies of client identification, financial, psychological, medical, vocational and court records in order to provide accountability for the expenditure of state and federal funds by recording information in case logs and client files. Verifies information provided by clients and investigates discrepancies through correspondence, interviews, home visits, and telephone conversations with the client and their employers, bank representatives, medical practitioners, attorneys, landlords, social workers, and other collateral contacts. Assists clients in obtaining child care, clothing, medical services and in locating support groups by providing the client with information about the availability of services and referring or recommending the client to appropriate agencies, departments or community programs.