In fact, I had said little and offered no specific suggestions. The benefit came from venting his feelings and getting years of emotional pain off his chest. What I provided was a safe environment in which he could speak freely. And I provided a caring, attentive ear. In that hour I became part of his social support network - which, unfortunately, had no other members at that time.
Social support has a huge impact on reducing stress.
Many studies show that social support decreases the stress response hormones in our bodies. Dr. Dean Ornish notes that people who have close relationships and a strong sense of connection and community enjoy better health and live longer than those who live in isolation or alienation. People who suffer alone, suffer a lot. They can also show us how to use a computer, build a deck, write a resume or prepare for an interview. A lot of people have difficulty opening up to others.