This is a natural fit for these technologies because for those who fly often it is annoying not to be able to view the same screen that the agent is using when it comes time to select the best flights. Mr. Strom used this Radish-enabled travel agent to book several flights and reports that the Radish experience was less than ideal. Several calls were made because one side or the other always seemed to have something improperly configured, or the software on the agent's side wasn't working, or the agent wasn't trained fully. He concluded that this technology still has to mature and is back to booking flights with his local agent. This capability would make sense for enterprises that have already installed wide-area networks and want to use them for collaboration among dispersed work teams.
Some products permit just that.
Using a WAN link may mean faster transmission rates than are possible with dial-up modems, which is good for sending complex files. Face to Face also supports AppleTalk and Talk Show also works over NetBIOS and Novell's IPX protocols. TalkShow is also unique in that it allows for more than two people to participate in a conference. We tried this and wound up talking to one colleague via a modem link, who in turn was connected via a LAN link to someone in his office. Ideally, we'd like to have the cross-platform features of Face to Face, the ability to have multiple parties on the line and strong OLE links to our Windows applications as with TalkShow, the ubiquity of the Voice View protocols on a variety of modems, and the ability to have concurrent voice and data conversations over the line as with VoiceSpan or MSP protocols.