This is a writing course designed to develop composition skills necessary to select the appropriate format, language, and tone for business letters, memos, reports, and other specialized correspondence. Techniques of conciseness, clarity, and word usage are emphasized for the achievement of effective communication. Extensive hands-on writing workshops teach components of effective business writing. Telephone etiquette and services as well as other forms of telecommunications are covered. Students learn how to make travel arrangements and prepare itineraries.
Students also acquire knowledge of supplies, equipment, and technology used in today's offices.
Throughout the course, quality customer service, office ethics, and time management are emphasized as well as the development of a professional image. This course is for those students who have little or no previous instruction in keyboarding. Students are required to learn to key by touch with emphasis on key stroking skills that lead to efficient production of documents. Emphasis is placed on proofreading skills for completed projects. Computers are used to enter documents from arranged or unarranged copy.