The Patent strategic plan for 2001-2006 is complete. Develop an integrated customer complaint process. Research for this process is complete. Integrate the broad variety of measurement data. Balanced scorecards are now in place for all major organizations.
Senior executives use the scorecards to monitor performance.
They are also shared with all employees and customers via the Quality Home page. Align employee performance goals with business goals. Trademarks Interest Base Bargaining which involved negotiation of a new awards system that bases awards on the total number of cases worked. Patents partnership effort between management and POPA in aligning business goals and performance goals. Develop a comprehensive feedback and action planning process for employee survey results.