Failure to meet either type of requirement is a deficiency. Deficiencies are categorized according to scope. For instance, if several attendants are systematically rude to certain residents. For instance, if attendants are generally rude to residents. Deficiencies are also categorized according to severity.
Severity means how dangerous is the problem to the residents' health.
An example might be urine stains on a wheelchair. No actual harm, but with potential for more than minimal harm. An example might be if a resident was prescribed therapy three times a week, but only got it once a week. Actual harm, but no immediate jeopardy. For instance, if a resident developed avoidable bedsores because there was no plan to prevent them.