They treat all travelers with friendliness, compassion and dignity. Travelers Aid work at Logan Airport is multi-faceted. The volunteers dispense information about Logan Airport, Ground Transportation and regional tourist attractions. Volunteers also suggest local budget accommodations. Travelers Aid works closely with Massport and other governmental agencies at Logan Airport.
Volunteers also assist travelers who are in a crisis situation.
After obtaining approval from the office, volunteers can give funds to stranded passengers. More complicated problems are sent to the social work staff in the downtown headquarters. The social workers can evaluate the travelers needs and refer them to the appropriate hospital, human service agency, transportation option or shelter. The staff attempts to identify the underlying cause, which pushed the traveler into crisis. The social workers try to rectify the problem and improve their clients lives.