T here are fabulously profitable firms with low per-capita spending on computerization.
Likewise, there are dismally unprofitable firms with high per-capita spending on computerization. With one exception, nobody has quarreled with the data itself. The economic model is one of an arms race, where all parties must escalate their information competitiveness, thus largely nullifying one another. Nevertheless, the critics found it difficult to swallow the observations that the paradox persists. Their experiences told them otherwise.