But its customer service is short-circuiting. The phone number is nearly impossible to find, and the Forrester shopper had to wait an average of four days for email responses.
Shoppers can submit credit card information by phone.
Search results can be resorted by price, alphabetically, or by which items are the best selling. On average, the Forrester shopper had to wait more than four days for email responses and three minutes for call center representatives to pick up the phone. During checkout, shoppers can't return to the home page or continue shopping. I ordered a book on Monday and asked for it to be sent overnight delivery.