HPO is not the latest buzzword, a fad, or Total Quality Leadership repackaged. It's a way of looking at an organization and the way its people are led, and the way tasks are managed.
Work is done in teams through a tool called the diagnostic change model.
It takes into account how work has changed over the years. This is no longer in an era of factory work in which people were expected to check their brains at the door and process so many pieces in a given time period. Now, everyone in the organization is expected to use his or her intelligence and creativity to help lead the organization and manage the work. The seminar started by describing how the nature of work has changed over the centuries. At one time, people were not treated much differently than machines.