Maintenance of Procedures Formal, written internal office procedures shall be maintained by the Bursar's Office on each type of deposit, fee, charge, other revenue or other amounts of monies regularly due the University. These procedures shall include specific information describing the source of the amount due, the authority, the method by which amounts are calculated, how and when amounts become due, refund policies, refund calculations, and any other provisions of the particular fee or other type source of monies. Each deposit, fee, charge, refund, etc., shall be subject to review and appeal. The written office procedures referred to above shall indicate the authorization for exceptions and will contain specific guidelines for administration of charges and refunds. The Bursar or other officials may be authorized to approve exceptions in accordance with specific guidelines.
Traffic fines are subject to a separate appeal procedure.
Any student or other interested person may appeal the assessment, application, calculation, or interpretation of any University fee, charge, deposit, refund, or any University action connected with fees, charges, and collection procedures. A written appeal may be filed on forms available in the Bursar's Office. The appeal will be reviewed by the Bursar's Office and may be approved if within their guidelines. If the Bursar does not approve the appeal, it will be routed to the Director of Finance for review. Prior to rendering a determination, any party to whom an appeal is made may solicit clarification of facts or recommendations from other concerned University officials.