All information will be kept confidentially. Your effort in completion for the questionnaire would be highly appreciated. Below are a number of statements related to online shopping . Please choose one of the scale in the five-point scale to indicate the extent of your agreement or disagreement. Information provided by online shop is relevant.
Websites quickly respond to enquiry on online shopping.
Information provided by online shop is accurate. Websites assure to solve problems on online shopping. Information provided by online shop is flexible and customized. Website designed for online shopping is easy to use. Website designed for online shopping gives me confident during transaction.