If people see the plan being put into place and working, the commitment to the technology plan will grow. Negativity will kill a plan. Plan for Support to Support the Plan do allocate funding in the plan for technical support. Most technology plans contain recommendations for large amounts of technology. A technology leader and technical support should be critical portions of the overall plan.
Vendors can do only so much and can often be costly.
An in-house technical support staff or contracted support service will better serve your school's needs.