Delivery charges are payable by the customer. We will inform you of the total cost. Every dispatch includes the original invoice and three copies. Please check out our competitive prices and keep in mind that our Bibliographical Information services are completely free of any charge. Packing and Dispatch Packages are sent by mail or by weekly delivery service, unless customers request other arrangements.
Special care is taken with packing for export.
For this reason, the weight of an individual package is never more than 20 kilos. We accept returns of damaged publications and any sent by us in error . The prices of returned titles may be deducted from our invoices at the time of payment, provided you inform us of this. We would be grateful if customers requiring credit notes request these within six months of the invoice date. If a customer requests an alternative title instead of a credit note, we will supply this as quickly as possible.