The agencies are introducing new hardware and software systems. Training budgets and time available are being cut. More or longer training programs do not improve significantly performance. Costs of producing and distributing paper-based documentation are very high. Increasing the number and quality of documentation doew not significantly improve performance.
Users are more accustomed to online documentation.
More importantly, early informal focus groups indicate that the Guidance System will drive significant improvements in product acceptance, customer satisfaction, and user productivity.