Always insure that you have selected the fastest connection before attempting to backup your information. If your internet connection is interupted, backups may not have completed. We recommend that the transfer log is reviewed from time to time to insure that your account has completed the information transfer. If your system is operating correctly, the backup process is the fastest and most reliable way to insure that you protect your information. If your system is not operating correctly and you have difficulty with the backup process, please call our customer service department for assistance.
Several things can cause problems during the backup process.
System failures, Hard disk failures and data corruption due to viruses and other related failures. This is one of the reasons to perform regular backups.