This is a highly visible Volunteer task for those who like to interact with the community and with our own Nurses. While working at the desk does not require one to be a walking encyclopedia, it does challenge our volunteers to have a good working knowledge of Trinity Medical Center and beyond. As our hospital has changed, the front desk personnel at both our West and 7 th Street Campus have provided broader and more indispensable services. The need for coverage grew to more than 12 hours, seven days a week, so the role of the paid Greeter was added to each front desk. The volunteers also have grown to appreciate having consistent people to turn to when questions arise.
Teamwork is key in such a highly visible and active area.
This term refers to the many skills that, if used successfully, make their job look easy. Another challenge arises from the number of people who come to the desk asking for the room number of a person whose full name they do not know. They may have worked next to Curly Johnson in the shops for 25 years and never knew his given name. The last name of Johnson does not narrow it down much. In fact, the most frequent positive comments regarding volunteers on patient surveys relates to being escorted to an area rather than just being directed or pointed in the right direction.