Students practice increasing their interpersonal effectiveness.
Content includes listening skills, problem solving, conflict resolution, crisis intervention, group dynamics, assertive skills and communication within organizational structures. Utilize a communication model to analyze key components of verbal and nonverbal communication. Demonstrate effective listening skills in interactions with clients, families, and coworkers. Discriminate between assertion and aggression, and demonstrate growth in assertiveness skills in personal and professional situations. Integrate knowledge from crisis theory and apply crisis intervention skills with individuals and families.