In a team analysing the organisation's quality performance and investigating problems, then devising management system solutions. Writing and presenting proposals to promote continuous improvement towards achieving business excellence. Training staff in statistics and problem-solving techniques to implement new quality systems. Liaison with customers. Typical employers Many companies from a wide range of industry sectors are adopting the business excellence model, so are potential employers.
Substantial experience is required.
Companies usually allow time in other departments as part of induction and may also offer courses to develop management skills. The Institute of Quality Assurance's examinations and masters degree may be encouraged. Career development Promotion can be into management or a specialised quality role. Moving into other areas, eg product or process engineering is common. Consultancy and inspection posts are also possible.