They also need specific information about actions they can undertake to improve their own health, regular reinforcement in maintaining optimal behaviors and new information as technologic advances occur. Brochures and video displays in waiting areas can be useful for this aspect of education. Staff members require detailed knowledge of evidence-based strategies, information about the VA program of disease prevention, and regular updates regarding new approaches. A knowledgeable staff is the key to effective services for veterans. Mailed summaries, seminars and personal contact is useful for this aspect of education.
Trainees require information similar to the staff.
Classroom teaching and inclusion of information in training manuals are traditional educational approaches for this group. Never forget the needs of administrative and support staff in this process. They must be well informed of the VA program and the implications in terms of staffing, materials needed and computer requirements to provide the necessary support. For each group, the education materials and approach should focus upon the desired behavioral outcomes. By this means, the resources, skills and knowledge developed over many years of planning and implementing educational programs are available to address the needs of veterans and facility staff.