Also, bosses seem more willing to ask for help and advice and to delegate and empower online than they do face to face. Inside the walls, everyone uses the same inputs. It doesn't matter what type of organization you're in, it could be a corporation or a university, and within a corporation it could be plastics, NBC, or lighting, it doesn't make any difference. For example, one input is people. Good, now we have something important in common.
Supplies are another input.
Now we have something else in common. Most of the early stuff about zero defects in total quality failed because they were built on internal measures. So businesses thought they were doing great, but their customers never felt it. The whole notion is looking at things through the eyes of your customers. The organization of the future still has to manage differentiation, that has not stopped being true.