How It Works Speech Machines makes it easy and quick to activate a new TalkForms application. If you could take the time to personally collect data from each person, you would probably just ask a lot of questions and type the results directly into your central database. But, of course, you don t have the time. Speech Machines does. Using our configuration toolkit and advanced computer speech recognition, we can automate the entire process, from asking the questions and transcribing the answers to delivering data records directly to your database.
Users simply call phone number and respond to the prompts either by speaking or using the keypad.
Speech Machines analyzes the structure of the data, by reviewing the form it will replace, and programs its flexible system to prompt for spoken data or, where appropriate, touch tones. The system can even be configured to ask different questions depending on the previous answers, to apply certain data entry rules, or to make real-time queries to the customer s database. The result is data that is as accurate as is humanly possible, but at a significantly lower cost. The completed record is then routed without delay to the right system or department for action. TalkForms is just as useful for your staff.