I was shopping when I got the message and was still able to alert the customer that his Internet was down even before he knew. After some trouble-shooting, I called the telephone company and, with the circuit ID that WhatsUp Gold sent to my pager, I was able to place a trouble ticket with them. It turned out that the phone company had the line disconnected by mistake. My customer was back up and running in about 45 minutes. We have not been able to convince everybody to give up managing their own e-mail, but the companies that we do are very happy.
Web access gives more control to the user.
My largest customer mentioned that this was a big plus for him because users don't bother him as much. Dib also likes IMail's capacity to handle unlimited accounts per server. Our customers use technology every day to conduct business and rely on us to deliver top-level service. In fact, we have recommended Ipswitch software to several of our customers, who have since bought it.