All of the customers I deal with are domestic ones. One of the company's major clients is Lambeth Council, and I work only for customers who live in the borough's council homes. The company provides me with my own van, tools, spare parts and mobile phone. I come into the office at 8am, pick up a list of customer jobs and visit them in order. On average, about ten to twelve, but it depends what kind of jobs I have to do.
Some visits are straightforward.
For instance, a customer's pilot light in their boiler might keep going out. If I find that the thermocouple has fallen out of place, I simply reposition it, re-light the pilot light, and the job's done. Others could take a lot longer. A customer's hot water and central heating may have completely broken down because the pump has stopped working. If I've got the right pump in my van, I can install a new one, but the whole visit may take several hours.