An attitude of unwavering commitment to get things done and finding a way despite barriers, differentiates effective and less effective deans. In general, higher education doesn't put much effort into leadership development. Eventually most academic administrators who are thrown into leadership roles make it, but the learning curve is steep. We should be making a greater investment up front in leadership development. There is an evolving recognition that faculty development should also be emphasized.
Strategic planning is the best way to change the institution.
Accountability measures are helpful. It's important to clarify expectations. Performance measures should be based on clearly communicated expectations. The planning process allows one to do this. Deans should communicate upward to the provost and downward to the faculty.