There can be a lot of anger over the loss of work, and a resistance to dealing with their problem. The biggest difficulty is getting someone to accept the fact that they have a problem. Integrated Insights, our member assistance program, has special expertise in that area. Integrated Insights counselors meet with members to assess the degree of the problem and appropriate follow-up treatment. The member and counselor co-sign a statement of understanding regarding all facets of treatment.
Treatment focuses on returning the employee to productive work as soon as possible.
When we need to discuss a case, we can always get right to our Integrated Insights Program Manager, Lois Olson, for input and support. It's a tremendous working relationship. While members may initially complain about going through treatment, some credit the program with saving their lives. This was a tough issue for the Union's leadership to broach, and one we wouldn't have been able to address without the assistance of Integrated Insights. But when you look at all the people who have been helped, and the membership's outstanding safety record, the results speak for themselves.