Support teams can easily identify and proactively prepare for the changing demands on their organization. Managers and support team members improve their service quality by making informed, proactive decisions on the correct resource levels required. Bringing real-time process metrics to support teams results in higher levels of customer satisfaction for their help desk and support departments and helps improve their overall business process efficiency. Users choose the data Flashboards monitors, allowing them to adapt Flashboards to display the information important to them. As with the AR System, Flashboards is inherently customizable.
Users define statistics to match their monitoring needs.
Performance thresholds, set by the support team, are used as warnings to indicate when incidents are approaching critical levels. Flashboards visually alerts users of potential trouble. Flashboards' ability to monitor any data tracked by the AR System makes it adaptable to many business applications. Flashboards depicts the critical service factors for help desks, customer service departments, defect tracking, bug tracking, and more. Users can easily customize the data displayed to meet their individual needs.