Writing work instructions and operation procedures is a collaborative activity, and the reasons for producing written documentation must be carefully explained in order to win the cooperation of those doing the work. The production of good, succinct, documentation of the quality systems is a challenging task, and anything less will be counter productive. Proper change procedures that can assist, rather than hinder, improvements are essential. The fact that the standard does not encourage excessive documentation must also be remembered. Other projects have involved statistical investigations into process problems, costs associated with poor quality procedures, supplier quality, and other aspects of total quality management.
Some comments help demonstrate the value of the work.
Her quality costs analysis is superb and, with her long list of comments raised on the shop floor, gives much to think about, even though she shows simple solutions for two examples. He set out to discover the quality of communication within the company, the perception by workers of quality, and their perception of the company. She carried through several projects involving questionnaires, direct observation, and activity and cost analysis which yielded useful advice for management. During the course of this she discovered how much human anxiety can interfere with a study and how important it is to develop approaches to this difficulty. We will follow up her suggestion that we introduce more technical specialisation.