The current level of IT staffing is hopelessly inadequate. The only solution, I am convinced, is to use students as a resource and train them to assist in network administration and user-support. We are starting a pilot program with Malden High School called Youth Tech Entrepreneurs to develop student-centered technology support. Some of these students will join us at the Department to help support our IT environment. Ultimately, if this proves to be successful, every district in the state can benefit from a similar program.
Schools face a variety of challenges.
Desktop personal computers last four years, laptops less. The explosive use of the Internet has accelerated the replacement cycle for technology. It is increasingly important for users and organizations to upgrade hardware and software to stay current with changes in communication standards and more powerful applications. Schools need to plan and budget for the frequent replacement of some equipment and the maintenance of other systems. Wiring schools and connecting to the Internet has been a top priority for educators in the past few years.