Integrity of the automated ERP system requires, when manual file maintenance of a date field or answer is made, identification of the user making the change. Allows most claimants to respond to continued eligibility questions via touch-tone telephone rather than making a personal visit to a local office. Our ERP scheduling is now automated, the scheduling of pre-determination hearings is now automated. These forms are generally mailed from the local claims office if desired. All of our local claims offices have laser printers installed to accommodate these computer-generated notices, forms, and nonmonetary determinations.
Screens are very user friendly.