The purpose of this workshop is to enable team leaders, team facilitators, and managers to lead and facilitate teams through a process of understanding, analyzing, and improving business processes. This workshop helps participants understand how to focus on the process to achieve the desired results, and to manage the process instead of the corresponding event or result. This workshop reflects the best practices and advice of leading companies involved in continuous improvement activities.
Team leaders learn to follow the rules of brainstorming to identify causes of the problem.
This 6 hour workshop will provide participants with an overview of both the basic and new tools available in continuous improvement. It shows how these tools can be used to organize information and characterize relationships within their organizations and work processes. This workshop provides principles and techniques to use when designing a complete data collection system. The bulk of this workshop is spent explaining and illustrating the steps to create an effective data collection system, including interpreting the results, deciding what other tools are needed to analyze the data, and describing the potential problems and pitfalls. This workshop provides an overview of the use of graphs to summarize and analyze data.