This is vital if a web site is to meet the needs of its intended users. It provides valuable input to design, and in evaluations it helps us focus on the most relevant interface issues. This gives quick and efficient input to the design process. A comprehensive evaluation in our usability laboratory, where typical users of a web site carry out realistic tasks. All user activities are logged, giving objective data on how efficient and effective the web site is to use.
Subjective assessment is obtained through user interviews and questionnaire.
Data can be analysed quickly and efficiently, and compared with a database of results for other web sites. Through our EUSC network we are able to support web development projects internationally.