Facilities Management staff spends time on a regular basis with their front line employees. Performance measures at each level of the organization are in line with organization-wide goals. Cross-functional teams are used to resolve problems. The organization has mission, vision, and values statements that are regularly communicated to employees, customers, suppliers, and other stakeholders. Customer requirements and expectations are reflected in the organizational vision.
Top management stays informed of current trends and practices in the industry.
A succession plan is in place to ensure continuity of leadership. Goals and plans exist for improving operations in such areas as energy management, regulatory and environmental compliance, and waste management. Emergency response plans are in place, current, and communicated to facilities employees and the campus community as required. Successful strategic and operational planning require a strong future orientation and a willingness to make long-term commitments to key stakeholders. A strategic plan exists that includes the goals and objectives of the department.