Leadership is not authoritarian or coercive, but participative whenever possible. The leaders envision an ideal organization, define purpose and goals, then articulate these and foster committment. Staff communicate easily. They feel comfortable consulting their peers as well as those above and below them. Although formal levels exist for administrative purposes, there are no boundaries that inhibit collaboration in achieving goals.
Staff reflect on their performance.
They learn from the effects of their actions. They seek to solve problems creatively. They maintain strong monitoring, feedback and control systems as useful tools. They are self-reliant, rather than dependent on control from an outside authority. These organizations focus strongly on their clients, deriving satisfaction from serving the client rather than the bureaucracy.