The atmosphere of a women's bank has tremendous appeal as well. Female customers are served in a relaxed, familiar environment where they can carry out their financial transactions face to face with the bank's staff. Naturally, not all branches are as relaxed and friendly as women would like them to be. The women's branches in downtown shopping areas tend to be more crowded and the employees therefore less patient. On main streets in quiet suburbs, on the other hand, paying a visit to a women's bank can be a pleasant experience.
Women have to manage their own money and having a ladies' branch makes it a lot easier.
Pleasant as it may be for some women, going to the bank can be frustrating for others. Female customers sometimes complain of the apparent incompetence of some of the bank staff. One customer tells a story of having asked if she would have access to her account when she traveled outside the Kingdom. She was assured that she would have. Before leaving for Paris, she checked with the main branch to confirm that she would have access to her money and they told her they had no such service.