The company will have to consider where to locate these people, when to hire them and how to train them. Whatever the action plan, every company will have to ensure accurate and reliable information, appropriate employee involvement, and effective training well before its implementation. Employees should be involved at an early stage in the development of the changeover strategy to ensure that no area has been overlooked and that all staff are well informed and prepared for the changeover. Each of these categories will be affected by the euro in different ways. A company information plan should include these dimensions.
Timely preparation is the key to success.
Staff training Staff training should be tailored to the needs of each group. Specific attention should also be devoted to the staff who are in contact with customers. Salespeople should be trained so that they are able to negotiate in either national currencies or in euros during the transition period. Cashiers should learn how to address consumers during the same period, in particular, those who are illiterate. Eventually, all staff will require some degree of training.