The discussion at this Workshop centred on reconciliation of managerial and professional views. The motivation and aims of professionals, managers and state health officials is important in the development and action plans relating to National state policy relating to quality in healthcare. Governments policies and resources need to be directed towards quality policies and initiatives. Any recommendations developed must be followed by legislation. All work should be quality work and perhaps sanctions should be considered as a penalty for not actively endeavouring to put quality systems in place .There is a large variety of culture in existence within the healthcare arena.
Sensitivity is needed along with time, education and training for all health workers.
This will involve behavioural change and leadership and will ultimately better outcomes.