Because Butler serves communities in five counties it is difficult to keep a finger on the pulse of the local population to determine needs and disperse information. Local citizens who have a relationship with the local school system are recruited to become community coordinators for the college. These well-trained and informed ambassadors are available to local students for information and support. Freestanding Centers Fully staffed freestanding facilities are open in those locations that support more than 100 students. These facilities come in the form of a fully staffed office in a local high school, downtown store fronts, and classroom conference centers.
Some facilities are free to the college, while others are rented or bought.
Occupying a facility in the community lets the students know the college programs are here to stay. Providing accessible staff is important. This told us that our students want to conduct business during their normal break times at work. Telephone coverage needs to begin at least one hour before classes begin in the morning and should extend until the last class is out the door in the evenings. Customer Service Students appreciate good customer service.