Strategic Planning - A strategic plan is a map that shows you how to get from where you are to where you want to be. This module examines the steps of strategic planning in terms of a simple equation. Some managers do, unfortunately, play games. You will learn the keys to attentive listening and how non-verbal cues, like body language, can convey what someone really thinks. You will learn negotiating timing, and countering strategies that will make a big difference in the success of your negotiations.
Some techniques are almost universally effective.
Others are equally ineffective. In this unit you will study examples of both techniques by studying real-life situations. This unit will teach you the seven attitudes that most high-performing managers have in common. You will learn how to get what you want out of your professional and personal lives. One of the keys is to understand why people act the way they do.