The group provides technical support, training, and consulting services oriented specifically toward users of ESRI developer tools and back office software. If you are an independent developer, a developer in ESRI's Business Partner Program, or an in-house developer, you can subscribe to a DSG support plan.
Support is provided via phone, fax, and E-mail.
Training and consulting is available at our location or yours. Technical assistance for the normal installation and usage of your ESRI software is covered by your annual maintenance fees and available through ESRI Technical Support for no additional charge. However, if you are a software developer, internet developer, or database administrator who needs advanced support suitable for these specific needs, then technical assistance from the ESRI Developer Support Group may be the most productive and efficient way for us to help you. What we can do for you With experience and thorough knowledge of ESRI's software, the DSG can improve your development productivity. DSG analysts work closely with ESRI's software development teams and your developers to answer questions, suggest work-arounds, provide coding examples, and offer instruction when you need it most.