Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment.
Work is controlled by routine review and reporting to or consultation with supervisors.
When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal. The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level.