This sounds reasonable enough until you take a close look. It's also nice if you know 17 different ways to quit a program, which electronic databases you should look in for what kinds of information, the syntax necessary to define your search and the Library of Congress' controlled vocabulary. Probably half the population has never used a computer, fewer know how to type and almost nobody knows anything about electronic databases or searching syntax. As a result, the public library is now engaged in a massive attempt to teach computer literacy to the entire country. The response at each library system has been different.
Some libraries actually give courses in word processing, spreadsheets and so on.
But even at libraries where the staff has resisted becoming computer trainers, they are still forced to devote significant resources to the problem. At the reference desks, librarians try not to spend a lot of time teaching people the basics of how to use the computer, but sometimes it's unavoidable. We let them do as much as they can on their own and they come get us. It's certainly a big problem. The San Francisco library offers classes on its own electronic catalog, commercial periodical indexes and the Internet twice a week as well as occasional lectures about the Internet.