In other words, if you need 1 hour or even two hours one week, that's no problem as long as you don't need that every week. There are also limits to what can be done with phone support, and there just may be things we can't fix by talking you through it, either because it's too complex or because you just can't wait that long. Modem Support Modem Support is not phone support. If we are dialed into your computer, or working off-line on some problem, regular rates apply. Minimum charge or deduction for modem work is 15 minutes, and actual telephone costs will be invoiced.
Support is assistance with identifying the source of a problem.
We have many years of experience in this field, and maintain technical expertise to the best of our ability, but we cannot guarantee a resolution to any particular problem, nor can we promise that any solution we provide may not cause other problems. We can't promise that we will resolve a problem in any particular time frame, or even that we are always able to turn our attention toward your problem at any given moment. All of our work is offered on a best effort basis only. Phone support is provided through telephone, or sometimes by e-mail. The intent is to provide incidental support for small problems that can be resolved by a simple conversation.