Three teams are featuring new methods and tools for problem solving. One team, the Outreach Marketing Communications Production Team , used a Fast Track Improvement Model as their framework for improvement. Many of the teams showcased at Quality Expo 2000 have improved processes that directly impact students. For example, the Schreyer Institute for Innovation in Learning will be sharing a project where student teams work to improve communications between the faculty member and students. The Student Affairs team will be sharing the results of a number of Pulse surveys, which helped decision making about the newspaper readership program, the use of peer computer consultants in the residence halls, fees for University Health Services , and fall break scheduling.
Several exhibits feature the use of technology to improve access to services.
University Health Services reduced the turnaround time for processing progress reports. Hershey Medical Center improved Glucose Meter Readings , and Outreach and Cooperative Extension streamlined the production of the Outreach Magazine to enable them to produce three issues per year instead of two issues. The Office of Physical Plant is streamlining eight key processes. This team improved access to and around The Ohio State University's central campus, made remote parking a more desirable alternative, and provided choices for intra-campus travel. These outcomes were accomplished by doubling transit routes, identifying the infrastructure required to support the new routes, developing communications for the new services, determining service and performance standards, creating a measurement plan, assessing customer satisfaction with periodic questionnaires, and benchmarking operating costs against local transit authority.