Sites are underdelivering in other areas, the study indicates.
Sixty-three percent of consumers polled said they want to find security statements on manufacturers' sites, but only 59 percent offer them. Manufacturers' sites are not failing totally, however. The study says that most consumers are finding the main features they want when they go to the sites. Most site visitors are looking for company contact or basic product information, and they can find that. Ninety-one percent of sites offer basic product information, a feature sought out by 56 percent of consumers.