The team includes the top people in claims, customer service, finance and other areas. It is designed to improve processes fast enough to keep up with growth, profit and customer service. Progressive Casualty Insurance Co. The younger Lewis joined his father's company as an underwriting trainee fresh out of Princeton University in 1955, then took the helm a decade later. He underwent surgery last year to correct a circulation problem in his leg, but said he has healed well. Some observers expect Progressive to surge in the standard market in the next few years.
Standard policies carry lower premiums and margins.
But the upshot is that most standard policies have less turnover than high-risk policies, which cuts the cost of attracting and keeping customers, he said. In the first three months of this year, Progressive continued to rack up good numbers.