The manager coordinates all activities, supervises the staff, acts as host to clients, provides answers to policy questions, keeps records of the center's activities. The manager sees that training materials are ready for each lesson, that client reservations and records are maintained properly, and that problems with hardware and software get fixed. Publicity for lessons and communication with clients over policy will also require significant amounts of time. Computer consultants should be programmers or computer resource specialists who enjoy working with faculty. Trainers can be computer consultants, graduate students, or other people associated with the center.
Student assistants can answer the phone, greet clients, and handle routine preparations for lessons.
With technical training and some coaching on dealing with faculty, they can also assist during lessons and in the workroom. Student consultants like learning new software, but the need guidance and supervision to make sure they learn the skills the center needs. Ideally, we should be able to recruit students who have taken a multimedia design or instructional design course. A center that supports development of instructional materials will need help from an instructional designer. The designer provides knowledge of how effective teaching materials are put together and an awareness of instructional software in other disciplines.