You can automate delivery so that users can simply drop files into a designated folder from which the files are transported via secure, encrypted real-time connections between two PCs. Users can exchange files, folders or even data on entire hard drives and ship that data to one or more users. In subsequent versions, users will be able to test data being converted from Microsoft Corp. SQL Server and Sybase Inc. and Informix Software Inc. databases. The software supports several conversion functions, including scheduling, loading and so-called relational deletes. For Y2K issues specifically, it handles semantic aging, date interpretation, target dating, global date advancement and other date-related needs.
Users can also program it to skip dates and watch for windowing techniques.
Good luck trying to integrate all this information so that they can find it quickly. The product uses Inference's knowledge tools to determine from customer questions exactly what they're looking for. It has five components. In each case, the knowledge base comes back with additional questions or recommend solutions. The desktop component lets customer service agents enter problems as the customer describes them in everyday language.