Updating is happening all the time. Finally, remember we are identifying the typical fashion in which you update your knowledge and skills. This factor measures the type of contact the position requires with others within and beyond the University requiring tact, diplomacy and effective interpersonal skills. Customers can be either internal or external to the University. Do not consider those contacts that are made within the context of a managerial relationship.
Supervision is covered in another factor.
Select the level that reflects the typical purpose of contacts the position might have with others within and beyond the University. More than one level may apply to the position. If this is true, you must decide which is the highest level of typical contact the position is required to make in the position. Non-routine requests require further research, coordination and planning to provide the service or information to the customer. It's not just what you know, but how you apply it.