Students are involved in a variety of assessments, including evaluations of faculty, instruction, and student services. The UNT University Planning annually publishes and makes accessible a fact book with extensive data about students and much more. In general, various units have established standards for customer service and ways to address complaints and concerns, as well as defining wait and response time limits. In addition, UNT has a broad award system that recognizes employees who provide exemplary service. Most units at UNT collect complaints and statements of concern through surveys, suggestion boxes, e-mail messages, written correspondence, and informal statements.
Several programs encourage open communication among students and staff and faculty.
At these events, the Chancellor answers questions from students and provides responses to concerns. When a statement from a student requires follow-up action, a written response is posted in the Student Union and sent to the student. This telephone number is open 24 hours. Student concerns are forwarded to the appropriate university official and action is taken. The official responds by calling or writing the student if a name is left with the message.