However, an assertion that one of these factors applies to the situation is not in and of itself sufficient. Students also Contribute to the Problem Jane goes to each of her professors and advises them that she has a disability and requests that she be permitted to tape record classes, given extended test time and provided note takers. Three of her professors agree to her requests and two of them refuse. Further, even though the DSS office provides written instructions to the faculty advising them to refer students making such requests to the office, none of the professors contacted by Jane refers her to DSS or call the office themselves to seek guidance. Jane subsequently sues the university asserting that her professors did not provide her with proper accommodations.
Students also have obligations.
Specifically, once the institution puts reasonable procedures in place students must comply with those procedures in making their needs known and requesting specific accommodations. The institution has a right to insist that students follow well publicized procedures as a condition for receipt of services. The fact that Jane informed her professors of her need does not automatically relieve her of her responsi- bilities and shift the burden to the university. OCR has ruled that if an individual has access to institutional publications that thoroughly described it's program of services the mere fact that an uninvolved institutional employee is informed of the individual's disability and does not notify the individual of who to contact for services is not a violation of the law. Thus, individuals with disabilities are expected to appropriately respond to the information which is made available to them.