They receive orders for services to be installed, turned on, turned off, or changed. They use computers to enter orders, figure out charges for the service requested, and change addresses. They may sell new or additional services. Representatives also collect deposits. They may look into and resolve complaints about billings or services.
Some representatives explain how to use cable television equipment and solve equipment problems.
Customer Service Representatives is in the Business, Management, and Finance Career Cluster. Worker Characteristics Ability to understand and use words when speaking with others Ability to proofread numbers, such as when looking at a customer's account Desire to help meet the needs of others Willingness to perform several different tasks Physical Demands Constantly talk and listen to customers Frequently use fingers to make fine movements, such as type Frequently sit for long periods of time Occasionally need to see nearby objects clearly, as when reading customers' bills Occasionally use arms and hands to reach for and handle objects, such as a stapler Work Setting Customer service representatives usually work in an office. Some representatives spend much of their time on the phone and working with a computer. Working with a computer for a long period may cause eyestrain and neck and back tension. Wages vary according to training, experience and location.