The dental office submits claims electronically, either via a software vendor, or directly to a clearinghouse. The practice management system vendor is responsible for your software and its upkeep. They forward your electronic claims to the clearinghouse. This team provides any updates when needed and provides daily technical support.
Some vendors also have clearinghouse capabilities.
The clearinghouse is responsible for the transmission of the claims to Delta Dental and the other carriers who accept claims electronically. At the clearinghouse, claims are reviewed for completion to ensure they are ready to send to each carrier. Some clearinghouses also have vendor capabilities. Your software vendor should be able to provide you with a list of all the different carriers that accept electronic claims.