If you are not listening, you are not learning. If you are not learning, you are not moving forward. It is lonely at the top if you think you have to have all the answers. In my experience, the best leaders are also the best students. There is a difference between service and hospitality.
Service is a mechanical function.
It is about serving from the left, clearing from the right and not spilling wine on the tablecloth. It is about serving hot food hot and cold food cold. It is about timing. It is essential and you have to have it handled . . . Hospitality is a human equation.