Some people tip the same percentage, regardless of the quality of service received.
I believe this ignores the origin and definition of a gratuity, which is to show appreciation for quality service . I tip based on service, and when the service sucks, so does my tip. I find that this system discourages the staff from being courteous, because they will get the same amount of money regardless of how they treat the customers. Customer Service Many business establishments operate under the assumption that they are doing me a favor by providing me with goods and services, in exchange for my money. Their employees and policies avoid the possibility that I may have a choice when it comes to deciding which establishment to patronize.