Some operators like to join call center clusters to facilitate and support the growth of local operator training facilities, others like to be more remote. This impinges on the type of people required, the duration of training and the relative importance of staff retention. Review employment regulations and don't forget social costs. Make sure that the locale can accommodate projected growth needs. Also ensure that the communications supplier and the selected building can meet your expansion plans.
Some European regions offer excellent assistance for staff training.
Understanding this will help identify the type of solutions that they may be adopted in Europe perhaps even mandated, by the company. Ensure your company is offered the high quality telecom standards needed to operate a successful call center. All rights reserved.