Document and track calls received and follows -up with clients until a satisfactory resolution is reached. Submit and maintains the knowledge database. A.S. degree in a computing field or equivalent work experience is required. Demonstrated knowledge of hardware and software for desktop workstations and networks is required. Excellent communication, phone and client service skills are required, as are demonstrable problem solving techniques and analytical skills.
Salary is commensurate with experience.
Submit Resume to Human Resources Administration, UN 354, and indicate ref.