One way to learn about inter-relationships in groups is to observe and analyze what is happening in the group process . When we focus on what the group is talking about, we observe content . Some group behavior is concerned with the fulfillment of the group task . Content tends to be related more to the surface agenda and to logical considerations . When we focus on what is going on in the group, we observe process .
Some group behavior is concerned with the maintenance of good climate and working relationships.
Process tends to be related more to the hidden agenda and to emotional considerations . Questions or assertions 2. Facts or feelings 3. Content or process 4. Understanding or misunderstanding 2.