Obviously, such drastic measures take a toll on a company s bottom line. Deadlines are not met, shoddy workmanship occurs, customers and employees leave. If people are not happy, they won t be productive, said Dr. Gloria Spitalny, a licensed psychologist and owner of MasterPsych, a counseling business that specializes in workplace adjustments and downsizing. These are often very intelligent, skilled people who, instead of contributing to the company s goal in a meaningful way, learn how to ingratiate themselves with managers in order to curry favorable performance reviews and other perks. Gledhill, whose firm conducts numerous seminars for managers aimed at reducing stress while improving productivity in the workplace, said, Communication is a big key.
Secrets breed trouble.
He took the communication concept one step further, noting communication or lack thereof is a problem, but what s worse is deliberate refusal to communicate by some firms. And, You can t tell an untruth, Spitalny emphasized. You lose loyalty. On the other hand, said Spitalny, A lot of CEOs can be oblivious to what s going on. Gledhill agrees that fear can drive down profits.