Computer help desks will be a necessity to accommodate the potentially thousands of employees who will be logging on for training. If your WBT will truly be utilized anytime and anywhere, the learners will need that level of support. Also consider the kind and amount of in-house expertise your organization has for both course maintenance and updates. Someone must have the responsibility to quickly and efficiently maintain and update the on-line courses. Consider whether on-line course delivery is aligned with your corporate vision or mission.
Some organizations have a more cutting-edge or forward thinking philosophy than others do.
Consider the kind of commitment management will provide, especially in terms of funding. Consider your organization s view of evolving technology. Internet technologies are certainly evolving, and will be for some time. If your organization tends to be fickle when it comes to funding technology that has a relatively short shelf life, WBT may not be a wise initiative. Many see WBT as nothing more than CBT through a browser, so if there was a terrible past experience with a CBT venture, count on plenty of resistance to on-line learning.