Realistic simulation Measures proficiency before continuing Trains greater number of participants in a shorter amount of time Usable over a large geographical area May be revised continuously Less Costly Delivery CBT is useful as a refresher course, and for cross functional training, new hire orientation and transfers from other TWC programs. Creating a course design, which is an outline that establishes the order in which concepts will be presented. Developing the course, which sketches what data the CBT screens will contain, the scenarios that will be used to present them and the exercises that will confirm what is being learned. Authoring the course, which places it on-line for review in development and then migration to a production environment where it can be accessed for training. TWC created approximately 129 hours of CBT training to implement the redesigned Benefits System.
Some courses are general for all system users.
Others are targeted to workers conducting specialized functions. Most users took 40 to 80 hours of CBT course training. CBT training was used in conjunction with instructor-led training to introduce the new system. Approximately 2,000 employees used CBT in preparation for the Benefits Redesign statewide implementation. The Technical Assistance Guide was developed to provide a consistent and uniform tool for reviewing the administration of the Unemployment Benefits program.