As a result, the sales reps never really learned how to use the software. Some simply continued their old processes while others duplicated their work, using both systems. At IBT, we ve developed a cost-effective tiered system based on need to know. Executive training can be arranged for management and others who will be using the system minimally. This training is concise and directed specifically at the features the group will use.
Standard training is more comprehensive and recommended for the sales force and most other users.
Typically, this would be offered to majority of users. It covers the basic features most users will need to know. Administrative Training is highly personalized instruction for the database administrator, the MIS coordinator, and possibly a back up person or two. Because this group has access to system security codes and the database management software, it should never exceed more than three or four trusted people. For a 10-500 million dollar company, sales force automation software can cost several hundred to several thousand dollars per user, depending on the SFA package you chose and the level of customization required.