When pressure to produce increases all other things are put on hold including employees, their thoughts and ideas, and promises that were made to them. In my group I have a meeting scheduled every Monday morning. The main purpose of that meeting is for me to connect to my employees and listen to what the have to say. I attempt to act on the information they give me regardless of other unforeseeable factors. I believe the key to minimizing what happened in 6.2 is to plan events that strengthen employee moral and follow the plan with discipline.
Several things begin to happen after diagnosis.
Actions begin taking place to accomplish objectives, not to mention the financial investment that begins at the same time. If the relationship in not sufficient to get the information and facts necessary to properly understand the issues, then the activities that proceed will produce limited results. The diagnosis is the foundation for the plan. Without the proper relationship the foundation will not be solid. Sample size is extremely important because the information collected from the sample will effect the entire organization.