If they came in crying and upset I'd just pick them up and hold them for 15 or 20 minutes. After a while they'd calm down, start playing, and be fine for the rest of the day. When he didn't settle down after a few months, Casanova met with the parents and recommended counseling. During the months Eric was receiving counseling, Via Nova staff worked with him at child care, staying close and being very consistent. She did ask one child to leave Via Nova because his behavior problems were so severe.
Some people give up too easily, and the child is just shuffled from center to center.
We have a commitment to working with all children not just the docile ones. Elaine was born with a cleft palate so she couldn't suck. Then she developed difficulty swallowing. For four months her parents, Joe and Gerald Tseng-Gill, fed her by inserting a tube through her mouth five times a day. Finally doctors inserted a permanent tube into her stomach so she could get nutrition with less trauma, and Elaine's parents worked to persuade her to start eating.