A caring, non-judgmental listener can assist patients as they deal with the thoughts and feelings that may come in this process. Although Befrienders have a faith orientation of their own, they do not impose their religious convictions on patients. Befrienders receive 30 hours of training from Trinity chaplains. Training topics include listening to patients' stories, the world of feelings, issues of aging and life review, the grief process, addictions and prayer. Upon conclusion of training, Befrienders visit patients once a week and debrief with a chaplain.
Volunteers also help serve refreshments to donors after the donation process is complete.
Blood drives are held twice a year, usually in June and December. They deliver blood samples to the laboratory, escort patients to other departments and assist with clerical tasks. They must be able to do a considerable amount of walking and be able to push a wheelchair. Other duties include cleaning tables. Departments often request volunteer help in typing, filing or answering phones.