Include requirement of respect for diversity in all service contracts. Gather data, to the extent legal and practical, on the diverse makeup of the client population. Monitor this data and regularly communicate it to department staff and project diversity. Support supervisors and managers in the coaching of staff in improved cultural competence. Increase the involvement of line, as well as management, staff in efforts to meet community-defined service needs.
Staff have different needs and capacities in relation to training.
It is important to respect those differences while focusing on Adult Services Department goals. Adult Services Department shall make training available in skills relating to respectful communication and resolution of conflict and strongly encourage staff to participate. This includes having a variety of presenters, communicating to them the vision of Project Diversity and asking them to address diversity issues in their presentations. Bag lunches and other staff-generated discussion and training on diversity issues be facilitated. All staff are encouraged to post and circulate information that keeps diversity issues prominent for staff awareness.