Here are some pointers that may help you succeed during a stint in Major Accounts Tech Support. This job is about keeping three groups of people happy, the customers, the managers, and your co-workers. The customers will not always be happy with Netscape and the products, but should always be satisfied with the work you do for them. The managers should always be happy with your work and will reward you for it. Your co-workers should be happy with your work because this will make it easy for you to work with them.
Teamwork is very important here.