In addition to top-level support, we need choices. We should look at the Norris white paper and make some headway on the steps Norris included in the document. We must describe the support environment and how the support is provided. We should consider options for providing support such as a network of graduate assistants, students in internships, etc. who can help in solving all sorts of simple computer problems. Personal contact is essential for professionals who are concerned about other issues than getting assistance.
Workshops are important to provide also.
Cline suggested that we need a statement in terms of the vision of what is needed. If we do not say where we are going, we will never get there. At the departmental level, they should have support and training available. Student support is also necessary for e-learning to be effective, but it is not the same as the support required for faculty. In that regard, we need to identify the minimal levels of student and faculty competencies needed to participate effectively in e-learning.