The amount refunded is the unused ticket portion less any applicable administrative fee. If the purchase was made as part of an all-inclusive vacation package, from a tour consolidator or tour operator, the refund should be requested from the original booking source. This document is valid for one year and may be used on future American Trans Air flights. If the ticket is refundable, a Refund Application is completed and submitted. When customers purchase refundable tickets through Travel Agents, they are advised to seek a refund from the Agency that issued the ticket.
Travel Agents can process any refund that is authorized by the fare rules.
Refunds are not allowed on non-refundable tickets. In the event of an exceptional situation, a non-refundable travel agency issued ticket may be refunded by American Trans Air in the same manner as previously discussed in number 2 of the General Refund Guidelines. In support of the Customer Service Plan, American Trans Air has developed Quality Measurements to ensure we consistently meet our commitment to service excellence. Revenue Accounting Practices American Trans Air tracks ticket refunds through an internal database. This database is an electronic system that monitors the status of various internal activities, including ticket refunds.