If we cannot obtain items at no cost from another library, this borrowing cost will be passed on to customers. In most cases, staff order items from lending libraries within 1-2 working days of receiving requests. The turnaround time for an item ordered on ILL depends largely upon the location of the lending library. Items obtained within Georgia usually take approximately 1-2 weeks to arrive. Items obtained from outside of Georgia take longer.
Staff notify people by telephone when items are ready for pick-up at the requested branch.
Items are received from the lending library with the date the item is due at that library. The Interlibrary Loan Department does not set the due dates. Most items are renewable one time, upon approval of the lending library. All renewals should be requested at least 3 days prior to the due date to allow time for the ILL Department to request a renewal from the lending library, which may or may not grant the renewal. Some items will arrive with restrictions set by the lending library.