The Evaluation of Samara Civic Network Project Activity, 1998-2000 1. This access point works for the specific group of child organisations. In nearest future the existing centres will be developed. During the project activity SSTU technical support group and HECA one were formed. System administrator is responsible for work with users' work in Net.
System administrator consults users for net access, homepage composing, e-mail, etc.
Mainly users contact administrator through phone, rarely by e-mail. If it is necessary the consultant could travel directly to the access point for the consultation. Operator controls the users' work. If administrator can't solve a problem by phone, He goes to the access point and co-ordinates his activity with system administrator by telephone. HECA Povolzje technical support group consists of volunteers.