Our quality control measures are the result of years of experience. Ongoing instructional workshops are held to review procedures and techniques. Our supervisors also receive in-depth training in coaching techniques and apply these techniques as each shift of interviewers is monitored. We monitor each interviewer's job performance closely. Job evaluation reviews are held semi-annually.
Supervisors also give staff regular feedback on their job performance.
Survey preparation Each survey is pre-tested by our trained staff. Full briefings and practice interviews are conducted prior to your survey start-up. We are committed to the accuracy and completeness of answers, correct probing and clarifying methods, courtesy to respondents, and attention to confidentiality. We recognize that accurate quota control is essential. Our in-house systems and mall procedures have been designed to reflect this.