He didn't retire, but rather made a personal decision to fight his way back, a little at a time. At 31 he feels he is on the top of his game and in better physical shape than he was at 21. Mentally, he is focused. After winning the French Open in 1999 he became famous all over again and is in the championship hunt. Determination is written all over his face.
Success can ebb and flow, as our industry surely knows.
For manufacturers, you're as good as your last game. For distributors, your advice on new streams of revenue and equipment beyond just the latest hit is vital. For operators, service has to be exemplary to set you apart from the competition. Great service, and good relationships with your locations built over time. That's the ticket.