For your protection, we suggest that all returns be properly packed and insured. Shipping costs for returns are not refundable. Immediately, return your order and request either a refund or replacement. Jewelry must arrive in its original condition and with your original package invoice enclosed. Please insure your return, for your protection.
Some conditions do apply to the return of custom made items.
Specially sized rings and items which have been personalized in any way are not eligible for refund or exchange. Please refer to Guarantees and Warranties for any further information. Top Refunds and Credits Returns received in original condition and with the original package invoice will be processed within 60 days of receipt.