In addition, operators assist children or people with physical limitations. Occasionally, they handle emergency calls. Directory assistance operators connect callers with numbers. They ask for the city and the person that the caller wants. Once operators find the right match, the computer states the number.
Some operators perform similar duties for organizations, such as hotels and medical centers.
PBX, operators connect calls within the organization. They also answer calls from outside. PBX operators answer some questions and forward the rest of the calls. Operators also work in other settings. Communication-center operators handle airport communication systems.