The megaplex entrance resembles a grand hotel where moviegoers climb a canopied staircase to the box office and theater lobby. In place of a standard lobby, Ward 16 has the feel of an outdoor courtyard with a large terrace on the Diamond Head end replete with chairs and benches. Design elements from the exterior of the building, like lampposts and tile sidewalks, continue into the lobby, enhancing the courtyard feel. Dominating the lobby are 16 50-inch screens showing trailers of coming attractions. The video wall can be programmed to show one large image across all 16 screens or different images in different patterns across the matrix.
Seats feature retractable armrests with cup holders.
Screens in the larger auditoriums seem immense at about 150 feet across. Several theaters' upper levels can be reached through second-floor doors via two stairways at the Ewa and Diamond Head ends of the complex or by elevator. There are several areas set aside for moviegoers in wheelchairs, and elevators to take them to the second-floor theater entrances. Purchasing tickets will be easier, either by reserving over the telephone, using a credit card for later pickup, or at an electronic ticketing machine just outside the complex. The specs The Ward 16 will be the first tenant open in the new Ward Entertainment Center, at corner of Auahi and Kamakee sts.