Never hang up first. The customer might not have said everything he wanted to say. Give him enough time to think of everything he needs to ask. Then he won t have to call back or call elsewhere. Don t start talking to someone else before you hang up the receiver.
Service differentiates one business from another.
The delivery of quality and value to the customer through improved customer service is a potential competitive advantage for a business. Strive for excellent customer service that leads to spontaneous, positive talk about your business by your customers.