Such practices can make complaints due to stress more common. When a large number of people need to be served, tickets agents may find the work stressful. In addition, agents must solve problems of canceled flights, lost baggage, and mishandled reservations. When service does not flow smoothly, these agents act as a buffer between the company and its customers. Trying to serve the needs of difficult or angry customers can be emotionally draining.
Wages vary according to training, experience and location.
Entry level wages may be lower. Earnings vary widely by geographic area and experience. Ticket agents who work evenings, nights, weekends, or holidays may receive higher pay for working these shifts. Some employers help employees pay for college. Ticket agents usually receive free or reduced-rate travel on their companys carriers.