Surveys completed for Group Picnic Services and Adaptive Programs. Will conduct more surveys for other programs in 2000. Continued competitiveness of golf courses within the Sacramento market through an aggressive marketing program. Golfing rounds were up approximately 4 percent over the previous year, due in part to successful marketing. Improved parking and terminal facilities at International Airport.
Work continues on new parking structure.
Improved outcomes for shelter animals not claimed by owners, through a more formal rescue program. Expanded rescue program has resulted in saving 700-800 unclaimed and unadopted animals per month. Improve time lines and response to problem properties. Improved services through direct-mail customer surveys. BERC surveys each customer through a direct mail survey, then evaluates the responses from our clients to improve our services.