DME strives to maintain a 15-minute average response time to all customer power interruption calls. This low response time is maintained by our dedicated employees, your neighbors, who are committed to the community in which they live. Our average restoration time of 30 minutes combined with our exceptional response time ranks DME near the top when it comes to solving customer emergencies. All electrical service requests adhear to the same day service policy. During 1997, an automated meter reading program was implemented.
Staff can now retrieve customer consumption levels via computer, reducing the cost of service.
With the high turnover of college students residing in apartments, this program has improved customer service while drastically lowering the overall cost of service.