As supermarkets get more nimble, training likewise has to emphasize speed. Computer-based training compresses learning time by as much as half, and it s available on demand, even for new employees starting on a late shift. More learning is outsourced. While the retail industry has generally lagged in both benchmarks, there s evidence that this may be changing. As training proves its worth to supermarket management, spending is rising.
Technology makes learning multi-modal.
Most large chains are already using the new technology to deliver advanced modules in areas such as customer and associate safety, food safety and handling, and department training. For example, a manager may be taught how to recognize a shrinkage problem and counsel the employee in question. Driving these trends is a change in the training and development value proposition. A stronger commitment to learning is a sure sign of the supermarket industry s growing sophistication. You can see the future at the major chains, most of which already utilize the latest instructional technology.