As for alienating people, I hope not. The Net is penetrating American homes faster than TV did in the 1950s. I'm being provocative on the 2005 prediction to encourage you to think beyond the old paradigm, if I may use that word. The key thing is that new business models are destroying the old ones. Leaders of old paradigms are often the last to embrace the new.
Vested interests fight change.
And new paradigms are often received with coolness, hostility, or worse. Established companies need to find the leadership to change their business models. But leadership doesn't just come from the top - it can come from anywhere. Punishment is proving to be swift for those that don't. Get senior managers using the Web.