Our goal is to complete most software orders in one week or less. The following table shows selected measurements for software orders. The following graph shows the number of software orders completed in a specific number of days and the cumulative percentage of orders completed within that time period. Eighty-six percent of software orders are completed within one week. Our goal is to complete most hardware orders within one month.
Some orders can stay in the system for much longer for reasons that are largely beyond our control.
Examples include waiting for access to tunnels and waiting for users to complete construction or install conduit. In addition, we have a single technician available to handle both hardware orders and repairs. Because repairs generally receive higher priority than new orders, work on hardware orders can be delayed for several days while other problems are resolved. For these reasons, we believe it is realistic to expect hardware orders to take somewhat longer than other types. The following table shows selected measurements for hardware orders.