The AAL's first priority is to provide assistance to UCSD students, faculty, and staff. The AAL staff assists users by identifying and recommending resources and instructing users how to use specific tools. The AAL staff does not prepare extensive bibliographies or conduct in-depth research for patrons. Except for patrons with physical disabilities, staff will not page or hold library materials. The AAL Information and Service Desk is the key service point for users to initiate inquiries.
Staff also provide information regarding library services and standard policies.
If an inquiry requires more complex use of Roger or Melvylr, or is a reference question requiring the selection or use of reference tools, trained reference staff are on call to provide assistance. In-depth assistance in using the AAL slide collection is provided by the LA II and III's. Patrons may need to make appointments for this level of assistance. On-line searching, consultations, and library instruction is not provided for visitors. Issuance of a borrower's card does not guarantee the patron access to all AAL materials, facilities or services.