The HelpDesk is available for questions Monday through Friday, 8am - 6pm . If your problem is not resolve right away, a trouble ticket will be created in your name and a ticket number will be given to you over the phone. Do not visit the HelpDesk in person as it is a secure area.
Work stoppage takes priority over software installation.
All calls are resolved as quickly as possible. The HelpDesk will do their best to give you a realistic time frame for your issue. Installing Software - It is against college policy to install software that does not have a valid license. If this occurs, CIS will not attempt to fix the perpetrating software. The PC will be re-built with a sandard configuration.