For the types of skills needed, the City must commit to providing the requisite training. In general, Gartner Group estimates that IT staff require 17 days of training each year in their area of expertise. An examination of what support should be provided by employees and what support should be provided through contractors . This analysis needs to consider salaries, appropriate support ratios, our target computing architecture and other factors. Employees have advantages over contractors in many situations but they are not always appropriate.
Some specialized skills are clearly more appropriate to acquire from outside contractors.
Related Web Sites Seattle Public Library - Free technology classes .