Computer reports are run at least weekly to monitor timeliness of student awards and disbursement of aid. In office's quality control program, random student files are reviewed for accuracy and compliance with regulation. Annual compliance audits are conducted by the State. The last two audits had no findings of non-compliance. Train staff to meet changing demands.
Staff provides e-mail feedback on daily electronic training program.
Staff participates in open twice-weekly staff meetings and weekly functional group meetings. Paperwork is checked for accuracy with quality control program. Students are invited to appeal decisions of staff, provide feedback. Deloitte and Touche audits 2. Regent audits 3.