We connect to his account from the NOC and it works fine. Another contingent allowed for the possibility that there was something amis in the account setup. Then you can look for that one typo he isn't seeing. I had one guy that had about two dozen spaces in his username. Spaces or something other than clear text.
Spaces are easy.
If that doesn't work, try a new DUN entry, which may or may not do the trick. Restart between each step, just to be safe. Just uninstalling and reinstalling it from the Windows Setup page didn't actually get rid of the corrupted or misconfigured file. Subscribe to the ISP-Tech discussion list . Incorporated All Rights Reserved.