Free baggage carts are available at Amherst, Bathurst, Campbellton, Edmonton, Halifax, London, Moncton, Newcastle, Ottawa, Qu bec City's gare du Palais, Sackville, Sarnia, Truro, Vancouver, Windsor, and Winnipeg. Red Cap service is available in Montr al and Toronto. With the exception of service animals for visually or hearing impaired passengers, household pets are prohibited in passenger cars. Pets must be claimed immediately upon arrival. Cages are mandatory for the transportation of all pets in baggage cars and may be purchased at most stations.
VIA reserves the right to refuse unsuitable cages provided by customers.
Bicycles must be packaged in boxes supplied by VIA free of charge. The owner is required to turn handlebars and remove pedals. VIA does not provide tools to dismantle or assemble bicycles . A 24-hour notice is requested for a wheelchair, etc. Customers requiring special meals in VIA 1 First Class must give at least 48-hour notice.