This is proceduralized work in the sale of event tickets via computer, the provision of event and facility information, and related clerical work associated with the Civic Center Ticket Office. The work involves extensive public contact working cooperatively with other cashiers to ensure that customer needs are being met. Under the supervision of the Box Office Manager, work is performed in accordance with established procedures, methods, and routines. Sell tickets using a computerized ticketing system directly to the general public at ticket office windows, via telephone, via computer and via mail orders.
Work involves cash handling, credit card charges and receipt of bank checks.
Work with promoters and resident tenants on ticket exchanges, comps, season tickets and special promotions. Answer questions concerning event and ticket information, patron services and amenities for multiple theaters and events. Process lost ticket requests, check sales records for patrons. Reconcile cash drawers, prepare change funds, prepare bank deposits. Perform related data entry, filing, messenger service, monitor office supplies, and perform general clerical and other office duties as assigned.