A survey of faculty by the Academic Computing Steering Committee noted that faculty were most satisfied with the courtesy and technical expertise of LITS staffers, and least satisfied with the quality and availability of written documentation. Satisfaction was up in each category when compared with last year's results. A second survey asked MHC staff to assess their own computer skills and indicate what programs or skills they wanted to learn. Most respondents are fairly comfortable using email and word processing for standard tasks, and prefer handouts over workshops for increasing their knowledge about topics with which they are already somewhat familiar.
Workshops are preferred, however, for topics about which people know little or nothing.
These preferences will be reflected in the number of handouts and types of workshops offered. Legare emphasized that this will supplement, not replace, the help desk. A third survey asked faculty and staff how satisfied they were with various LITS services.