If the error was on the part of the distribution center, no restocking fee will be charged. If UPS is unable to deliver your order after making 3 attempts at delivery, they will return your order to the distribution center. Shipping charges back to the distribution center are paid by the customer. Many products carry an extended warranty. Check the product's copy on the web site or in the catalog for extended warranty information.
Some products come with one year, five year, ten year, or lifetime warranties.
Defective merchandise is returned to the Customer Service address on your warranty for repair or replacement. In case of returns, only the cost of the merchandise will be refunded, not the costs of shipping and handling. In addition, the customer is responsible for costs of shipping the return to our distribution center. Damaged shipments from handling must be filed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill.