This airline needs to communicate information on a timely basis to travel agencies about fare cuts, promotions, and special packages that will motivate the agency to book more of its customers on that airline. The service can be a competitive advantage for announcing fares and other information that will motivate travel agencies to book more of its customers on the airline. These transactions are then forwarded by email to reservation terminals in a local licensee's office. Reservations for the same day are batched and transmitted several times a day. Reservations for the next day and in the future are batched and transmitted overnight.
Traffic is composed of domestic, Canadian and international customers.
Reports are currently printed and faxed. Manually faxing documents this large to a population of this magnitude is not the best option. In many cases these are last minute or rush changes that require as many as 150 stations to be notified. They have a great need to provide medical records and client transcriptions to the physicians' offices throughout the day via fax. Currently the customer uses a number of fax servers that have a custom program to read the document and locate specific doctors' name.