Take the smarts out of the network core, push it out to the endpoints and give users more control over services. I think we've at least accomplished his first point.
Stupidity rules the public network.
Unfortunately, there are few signs of intelligent life at the edge to replace it. With 125 years of telephony evolution behind us, the voice network is still an idiot savant. New services are limited because they have to be dumbed down to the telephone's hostile user interface. And the most advanced service the market has accepted is voicemail, which was the hallmark of innovation somewhere around 1965. The Black Hole of VoiceMail Voicemail is an anathema to productivity.