Ask your friends and associates what repair shops they like and why. Consumer Organizations may be able to advise you regarding the reputation of a particular repair shop. If you can, it's a good idea to test the repair shop with a minor maintenance job, such as a tune-up. If you're happy with the work and service you receive, you've probably found the shop that's right for you. Other marks of professionalism include membership in the Automotive Service Council, Better Business Bureau or AAA- approved auto repair status.
Some shops specialize.
Ask if the technicians regularly work on your make and model of car or truck, and make sure they are comfortable doing the type of repair you need-especially if you need major work. Explain the Problem Clearly Remember that you know your automobile better than anyone. You probably drive it every day, so you know how it feels when everything's running right. When something's wrong, try and pinpoint for yourself exactly what the symptoms are before taking the vehicle in for service. If it helps to remember, make a list.