Recognized across the state for quality of training, students may choose to use their Certified Customer Service Specialist certificate for immediate employment, part-time work during college, or academic credit toward an associate degree. The students' thinking shifts to the realization that we are all customers, and that every business serves customers through a service of some kind. This course provides the students who may need to work while attending post-secondary school the 'maturity' skills needed for dealing with the 'real world' while providing them with opportunities to explore and attain various skills that will make them valuable employees. This semester's Certified Customer Service Specialist Program will provide 15-quarter credit hours for successful completers. This is an excellent example of 'seamless education' that Governor Barnes stressed in his education reform act.
Several programs are available.
The Certified Customer Service Specialist Program was designed by service-training professionals to help provide an available, skilled work force for Georgia's service, hospitality, retail and other industries in which customer contact is a vital operation. This program is available as a work-based certificate delivered on site for business and industry.