Roomier seats Airlines are attempting to improve the customer experience. American is making every coach seat roomier by removing some seats and repositioning the remainder for more legroom, increasing the available space from 30 to 34 or 36 inches. Then plans to enlarge space on their 100-plane international fleet will begin. This increases the standard economy seat of 31 inches to 36 inches. United has also implemented a suite of software applications that updates passengers on flight status and ticket availability.
Surveys show business travelers are satisfied with their hotel room accommodations.
Corporate travelers want hotel rooms that can double as distant offices. Hotels are upgrading their business offerings, including rolling out broad band Internet connections to attract customers frustrated with slow dial-up connections. It's not just mints on the pillow anymore. Although hotels are laying on luxuries, they're also jacking up fees. PricewaterhouseCoopers recently identified over a dozen areas where hotels are adding new charges, such as accounting charges, extended local call charges, parking charges, housekeeping surcharges, facilities charges and resort fees.