Thank you, and we look forward to seeing you at our Best Practices in Student Administrative Services presentation. Ron Spalter Jim Black Associate Provost for Enrollment Services University of North Carolina at Greensboro Navigating Change in the New Millennium Technology is not enough. The most significant breakthroughs in student services come as the result of changing the culture, not just implementing new technology. Managing complex change is both art and science. Organizational change includes changing mindsets, practices, workflow, habits, institutional responses that have calcified over time, job descriptions, organizational structure, employee incentives, learning opportunities, and much more.
Technology provides a tool for change and can actually compel an organization to change.
By harnessing technology and using it to rally people around a common cause, CUNY can dramatically enhance student services. Creating a Best Practice Model Changing demographics, the advent of the Internet, and globalization, are driving trends in student services. The model for higher education, a model that has remained relatively stable for more than a century and that we have grown accustomed to, is being challenged and forced to adapt to this rapidly changing environment. As a result, dramatic changes are occurring in how we deliver student services to meet the requirements of today's learner. The traditional model for student services is organized by function, with each department focusing on a specific student service area.