For now, however, MSN seems more focused on out-Internetting the Internet. But it can't beat AOL that way. AOL is definitely focused on keeping things as simple as possible from a user-interface point of view. Here, Microsoft may suffer from things that help it in other markets. I use Microsoft Word as my word processing software, primarily because it's a big brand and the brand that most people I know and work with use.
Word has hundreds of features.
I ever want to use them. But those features don't get in the way of my using the few features I do use. And that works fine in the computer software market. But I don't think it's great in the online market. MSN isn't a product so much as it is a suite of products.