Download the most recent StarPlayer from your network shares point. This error is a result of having cookies turned off. You must accept cookies to use StarLive. Go into 1. This occurs typically when there is a problem with the sound card.
Sound cards are notorious for problems.
Go to Control Panel under Multimedia . Verify that the volumes for the audio are sufficiently high to hear audio. Verify that speakers have power, and are plugged in to the computer. Verify that system sounds play through the speakers. Verify that the on screen volume control for either the Real Player, NetShow player, or StarPlayer are not turned down all the way.