This outcome-based course helps you develop applied communication skills including writing, speaking, reading, listening, locating information, working with others, and using technology to communicate information effectively. The course emphasizes independent learning. You may use some vocational course assignments to demonstrate communication skills. These skills contribute to your success both in college and in the workplace. This course develops the students' personal skills in notetaking, listening, memory development, time management, proofreading, and editing.
Topics involved are relevant to working-life challenges of the individual and society.
Emphasis is placed on production techniques and proofreading and editing skills. Basic formatting skills include centring, tabulation, basic letters, memoranda, and reports. In this course, students develop their knowledge of administrative procedures in today's automated office. Topics include time management, office ergonomics, public relations, telephone techniques, interaction and professionalism in an office environment, and meeting arrangements. Basic math skills are reinforced and applied to banking, postal and courier services.