They are given power to act and to use their judgment. There is a belief that high performance is a product of people who care rather than systems that constrain. People do not preoccupy themselves with the risk of failure, but are confident they can tackle virtually any challenge. Leadership is not authoritarian or coercive, but participative whenever possible. The leaders envision an ideal organization, define purpose and goals, then articulate these and foster committment.
Staff communicate easily.
They feel comfortable consulting their peers as well as those above and below them. Although formal levels exist for administrative purposes, there are no boundaries that inhibit collaboration in achieving goals. Staff reflect on their performance. They learn from the effects of their actions. They seek to solve problems creatively.