Both have spent most of their careers in private clubs, where customers expect top service and personal attention. And the owners see to it that their staff delivers it. They had talked about going into business together, but they hadn't necessarily planned on the east side. When the chance came, it felt right. Before that was One23, a place with California flair.
Turnover is the nature of the business.
But beyond that, Pointes diners have a reputation for being tightfisted with their dining dollars. It's not an easy place to please. Pendy admits that 123's track record was sobering, but he and Connery researched the businesses that had done well there as well as elsewhere on the east side. Well, it was the on-site individuals that were there, the tableside service, a great steak, a great piece of fish. If you feel indulgent, choose an appetizer of Irish Mist smoked salmon to share with the table.