The Postal Service tracked its results carefully. They dedicated the resources necessary to make it work. They found that success breeds success, which makes it easier to get money to grow the program. She suggested agencies get a champion for the program. At the Postal Service, this person has been Cindy Hallberlin.
Training is also vital.
Finally, she suggested that people not get discouraged as they implement their program. He stressed the value of using ADR in appropriate cases to settle disputes efficiently. This can free resources for other matters that cannot or should not be settled. He noted ADR is not a silver bullet that is perfect for every case, but rather is a tool that is valuable to use in selected cases. He noted that ADR efforts have been made in the federal government before, with limited successes.