This does not mean that you do something to keep the patient happy if that something is not consistent with quality medical care or is not in the best interest of the patient. Courage Do not panic if you are sued and point fingers at other treating physicians or the hospital. Lack of courage only guarantees a plaintiff win. Credentials Always check credentials of applicants, especially doctors and nurses, who wish to join your staff. Do not rely on photocopies brought to you by the applicant.
Some outstanding forgeries are possible with today's photocopy equipment.
Confidentiality Communications between the patient and doctor are confidential. Physicians have been successfully sued because their staff revealed confidential information about patients outside of the office. Have a confidential policy statement signed by all employees. This can be a defense if the staff person reveals confidential information. Comments Avoid critical comments about the patient that would embarrass you or the patient if printed on the front page of a newspaper.