Mr. Luigart, you are relatively new to Education's CIO position. Yes, I am new, having been in this position for only three months. Previously, I was CTO for a medical process automation and clinical support technology provider in the South East and prior to that for the Navy's Information Infrastructure in the Washington Region. During the time I spent in the health care sector, I developed a great sense of the role of the Internet in providing access to emerging technologies for patient care and improved medical services. It is both reactive to requirements and proactive in anticipated needs.
Service comes directly through the Internet or through extranets.
Extranets are included because of the sensitive information involved in business transactions, and to protect our relationship with customers and partners. Electronic government must serve constituents, our customers, and all Education's stakeholders. It is a real-time operation that improves time to market. It is always sensitive to the need for customer satisfaction. Human interaction is an important element of electronic government, especially in education.