Because of the design of the NT registry, it is not easy to isolate working parts of the configuration from broken parts, so a system backup is much less useful than on Linux. There is a growing movement of Linux software which makes server management easier and self-documenting. When there are problems, there are vast resources in bookshops and online for troubleshooting problems. Detailed information about the mechanics of the system is available free, and all the services listed can be provided using open source software, which is the ultimate in technical documentation. Free online support for Linux is available in discussion groups and live chat.
Support volunteers are often very helpful and knowledgable.
Linux consultants in Sydney are easy to find . Many students are learning Linux as part of their courses. There are several Linux experts active within the community media sector. All of these factors led to Linux picking up the Best Support award from Infoweek in 1997, ahead of NT, Netware, and commercial Unix. For initial use, Windows NT is better documented, simply because its basic tools are easier to learn.