Develops and implements departmental policies and procedures for the Training unit. Assists the IT Customer Services Director in planning strategic directions and goals for the unit, and performs project management of assigned projects. Develops and refines the unit's mission and associated projects. Performs other job-related duties as assigned. Work Complexity Complexity Requires a broad knowledge of principles and practices within a professional field.
Work is very nonstandardized and widely varied, involving many complex and significant variables.
Job may require recertification or continuing education. Exercises discretion and independent judgement in comparing and recommending numerous solutions. Problems may be atypical within the unit. Analytical ability and inductive thinking are required in extensively adapting policies, procedures and methods to fit unusual or complex situation. Impact of Decisions Inside Department Considerable.