Evaluate Customer Service provided by Organizations. Provide feedback to organizations on their customer service. Evaluate how organizations responds to customers. Attempt to understand how that organization is structured to handle customer input. Each class participant will contact at least five organizations.
Students gather customer satisfaction surveys.
Evaluate quality of survey instrument. Submit a copy of each survey instrument. Class will develop a general customer satisfaction survey form. Students will visit five businesses as shopper . Complete a secret shopper or customer satisfaction survey on each business visited.