One emerging trend is to organize websites around what the citizen wants rather than how government departments are organized. Each of these areas cuts across a variety of government departments, for example, but a single organized face is presented to the citizen. In Indianapolis-Marion County, for example, an advanced voice recognition system is being used to assist claimants for child support in securing information on payment status, upcoming court dates and appointment scheduling. The system produced a dramatic increase in the level of funds collected for child support. It is important to remember that complex systems are not always required to make the web useful to citizens.
Web pages offering public service are in rapid evolution.
Making webpages easier to use, and more valuable to citizens, will be an ongoing effort for some time. Goods and services sales to government. Transactions in federal, state and local government amount to about a trillion dollars a year. Only about 1 percent of these transactions are carried out online currently. There is a scramble on many fronts to put more transactions online from bid management systems for procurement, to outsourced bill payment systems, to excess public property auctions to name only a few.