Where students have been unable to study effectively because of problems beyond their reasonable control, faculty policy is to consider ways to overcome the problem, for example, the granting of deferred assessment. Students who face difficulties are encouraged to confide in a member of staff or a member of the university's medical or counselling service as soon as possible to try to find a way to overcome them. Faculty staff and people in other services provided by the university respect the confidential nature of what they are told. They convey information to other staff only with the agreement of the students, eg to support the case for deferred assessment. To have an examiner check the marking of assignments and examination papers and report to the student within a reasonable time.
Students can expect marked assignments to be accompanied by informative comments.
This service may be requested through the faculty offices or school offices where there is no faculty office on a campus. To have an examiner discuss the assessment given to a failing student and explain both the weaknesses and the positive qualities displayed in the work. To have access to sample examination papers for the subject, or if the examination is likely to be radically different in style, or if it is a new subject for which there has been no previous examination, reasonable information about the style of the examination. 1.1.10 To have fair access to library and computing facilities in a reasonable environment. If a student cannot find equipment that is free to use and finds equipment being used by other students for something that is obviously not part of assignments, a polite request should be made for its use.