There was considerable variation in how these CPOs viewed the purchasing measurement process. The intent was that an organization could select from the 89 measurements those which were applicable at a given point in time. Internal customer satisfaction 4. Purchasing cost 5. Resource utilization 6.
Senior management is interested primarily in financial measures.
On-going credibility is vital. Flexible computer systems are essential. Do not report measurement results too frequently. Use trend charts to present data. Greater use of measures of internal customer service is needed.