This is achieved through monitoring the number of line scheduled for installation in the predetermined coming period and displaying this information through a graphically pleasing and easy to read job aid. The goal is to view the Due Date Scheduling Tool on the user's intranet and use the color coded aid to select the best phone line installation due date to provide to the customer.
Solution is an excellent tool to register orders and provision service to end customers.
However, the selection of a due date to offer to the end customer is left to the discretion of the users and the customers. The result is often an overload of activity for field and office forces on one date and under utilization of the capacity of the organization on another date. In all cases, the users can still choose the due date but the business processes of the company should encourage negotiation of dates such that the workload is balanced. Balanced workload for field technicians, provisioners, etc. The tool allows the users to select or negotiate dates with better information about the capacity of the organization to deliver.