Basic word processing and transcription techniques are used in the formatting of documents. Proper keyboarding techniques and development of speed and accuracy are emphasized. Students complete intensive skill building exercises to increase their keyboard speed and accuracy. An individualized program is designed for each student to enhance strengths and overcome weaknesses. Students learn about the life cycle of records, beginning with their creation and ending with their disposition.
Students develop tools for the job search and interview process.
Students conduct job research interviews, prepare a r sum , cover letter, application form, thank you letter and participate in a job interview. Students improve their effectiveness in an office environment by practicing positive interpersonal, oral, and written communication skills. Students examine the importance of communication on a personal, professional, social, and organizational basis. Students examine leadership skills needed in a professional environment to influence task objectives and to motivate others. Ethics, employment discrimination, and principles of supervision and control of the office environment are covered.