Your organization will become more flexible, more responsive, and more profitable. They streamline decision making and expand competencies. Use this video to assure that all of your employees know both what to expect from teams and what their teammates will expect from them. Supervisor's must build employee commitment, involvement, while continuing to fulfill traditional responsibilities for scheduling work, enforcing rules, and monitoring progress. Use this video to build skills that maintain discipline and command respect, without creating resentment.
Successful companies put customers at the center of every decision and every transaction.
Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer queues and the ability to listen. Learn how to respond to each customer's needs in ways that booth please your customer and build your organization. This publication is available in alternative media on request. Penn State is an affirmative action, equal opportunity university.