Students identify the difference between the goods-producing and service industries. Students describe factors that affect the use of various methods of communication.
Students apply quality improvement techniques.
Students apply statistical analysis to determine the quality of a service. Students explore operations, logistics, and quality assurance in a service industry. Students explore skills and training required for professional and technical services. Students enhance math skills by solving problems related to the service industry. Students use statistical data to determine what modifications need to be made to meet the wants and needs of customers.