Orders are processed according to date received. Many titles must be ordered in advance to assure their availability. It is also advisable to indicate possible substitutes or to give two or three alternate dates for use of particular video. Videos can be reserved either by telephone or in writing. To reserve a video the borrower must provide the name of the fire department or agency, complete shipping instructions, including correct street address, zip code, and telephone number are required.
Videos are available at no charge.
Videos will be sent out on a first come first served basis. It is essential that videos be returned immediately on the day they are due so that the next borrower will not be disappointed. Consistent failure to return videos promptly may result in withdrawal of borrowing privileges. The borrower must pay the return shipping cost. If a video is lost, the borrower is responsible to replace the video.