He started with Integrity in September. When you work for a big company, you never feel like you matter. No one misses you. Here, if you're gone a couple days, people know you're missing. Our folks have to wear more hats.
Some people struggle with that transition.
In other companies, people come and go and are not as attached. He said his industry has taken a beating, thanks in large part, to bad weather. You do things to minimize risks that come with weather. You have people and processes in place to get claims to move along quickly. That's what you can control.