Triage 2.0's expanded capabilities make it the most comprehensive data collection and diagnostic tool in its class, he continued. Given its robust functionality and low cost, Triage offers perhaps the best cost-effective, no risk option for vendors to take a proactive approach to technical support. Each serves a specific purpose in streamlining the problem diagnosis and repair process. This profile specifies the data vendors need to collect about a customer's machine configuration in order to accurately diagnose a problem. Typical specifications might include operating system, hardware configuration, environment variable settings, registry entries, and the system and application files required.
Vendors then specify the parameters to invoke self-repair actions.
The vendor decides which problems should be fixed using the self-repair feature. The application profile is generated and bundled with Triage Client, and distributed freely to the customer on the application s CD or via the vendor s Web site. Triage Client takes a snapshot of the customer s PC system, which collects only the information requested in the vendor s application profile. The client then automatically attempts to repair the problems found, guiding the user through the appropriate actions to be taken. If Triage Pro cannot successfully repair the problems found, an audit report is automatically returned to the vendor via e-mail for further analysis in Triage Analyzer.