This article focuses on the results of a real-world study of interaction processes in a direct sales call center. The number of call centers in the United States is growing rapidly.
Technology plays a vital role in the success of call centers.
The modern call center integrates well with other IT systems. The benefit of technology is that it places more information within the reach of your independent representatives. However, technology can cause both representatives and customers to feel isolated. The personal touch generates positive attitudes toward an organization. Call centers dramatically affect the success of customer relations.