Tellers use this cash for payments during the day and are responsible for its safe and accurate handling. Before leaving, tellers count cash on hand, list the currency-received tickets on a balance sheet, make sure the accounts balance, and sort checks and deposit slips. Over the course of a workday, tellers may also process numerous mail transactions. In most banks, head tellers are responsible for the teller line. In addition to the typical duties of a teller, a head teller's responsibilities include preparing work schedules, accessing the vault, ensuring the correct cash balance in the vault, and overseeing shipments of cash to and from the Federal Reserve.
Technology continues to play a large role in the job duties of all tellers.
In most banks, for example, tellers use computer terminals to record deposits and withdrawals. These terminals often give tellers quick access to detailed information on customer accounts. Tellers can use this information to tailor services to fit a customer's needs or to recommend an appropriate bank product or service. Because banks offer more and increasingly complex financial services, tellers in many banks are being trained to perform some functions of customer service representatives, in addition to their other duties. These tellers are required to learn about the various financial products and services the bank offers, so they can briefly explain them to customers and refer interested customers to appropriate specialized sales personnel.