We now want to move into deployment. Baldrige distinguished itself from others by business results and systematic infrastructure, which lead to consistency of quality. We need to develop some systems and processes to help us realize deployment. The key document that will come out of this is the Quality Manual. There will be several levels, i.e. QLT, Division, Work Units, etc.
Systems become processes, procedures and task orders.
Work units, etc. Voice of the employees, customers and stakeholders is the driver to everything we do. We have the feedback. Need to go through the decision-making process. The Administrative Services Vision is the alignment.