To make sure that you get the most from your employees think through if they are people who have good people skills, and enjoy a highly changeable work environment. Then develop a team by defining roles clearly and precisely, define opportunities in the job and what are its limitations, do not promise what you cannot deliver, and let employees know that they will receive regular appraisals. Visitors then will judge you by the way your employees act. Good employees know how to judge a customer's needs and enjoy fulfilling those needs. Never forget that good customer service will not only be remembered but forms the basis of word of mouth advertising.
Training is an essential human resource investment.
Successful tourism business train, train, and train some more. Good training is the key to success. The more professionalized your staff is the better the service and in the long run the higher the profits. We might say that good employees are the way that we unite the selling of a product with the products image or advertising. Where there is joy there is creation.