We can immediately have a replacement in the store from another of our stores or our corporate offices so there is no disruption of service. Continuing upgrades and improvements are made to keep the store fresh and customer convenient. Contractors have greater access to used books. The wholesale division of the company provides first access for our own stores to the used books in our warehouse. Books needed for the next semester on your campus can not only be purchased on your campus, but the list can be sent to our buyers on all other campuses in order to provide as many used books as possible to students.
Technology is provided through the contractor at no cost to the school.
An Internet Web Site can be provided for the school through a corporate program which otherwise would be too expensive for the local store to create and maintain. Employees are more motivated. Incentive pay plans and the opportunity for advancement within the company improve employee morale and performance. A change in atmosphere in the store often happens when the contractor institutes these incentives, enhances the merchandising of the store, institutes a customer satisfaction program, and begins a strong promotional campaign. Many services can be provided through a corporate program that are difficult for individual stores and schools because of added cost and lack of access to supervision and training.