My congratulations also to President Thomas and the University leadership for taking on the challenge of doing business differently, being willing to trust and empower teams to improve processes. The leadership of Penn State is demonstrating that they understand that the key is the people working in the process each and every day - the people whoknow what is wrong and know what it takes to improve those processes. The key to long term successful leadership challenge lies in understanding. W. Edwards Deming's greatest gift to us is the concept of applying systems theory to organizations and understanding that we must lead the organization as a whole, the pieces working together in harmony. Dr. Deming believied that leaders must set the strategic direction for the organization, and build trust so that quality can flourish.
Today is also about celebration.
Dr. Deming said there should be joy in work. That work should be free of fear and we should have fun. Recognizing success and initiative is necessary to feed our spirit and our soul. I hope this experience has influenced your entire perspective and approach to leadership, management and your role in the workplace. Today's celebration will fule your resolve to vigorously pursue improvements in every critical process in the University.