You can t think, It s easy for me, so it should be easy for everyone. Communication is key. Sales must tell production. Authority must solve problems. Change is easier in smaller organizations, also faster.
Time is the key.
Larger organizations often have no time for employee input. Communicate customer concerns and numbers to the production people to find out if they can do the job or how much it will take to train and equip them. Customer information must go swiftly to the most important parts of an organization AND the entire organization. Some companies made partnerships and became specialty suppliers for the unique products. Most people wondered why no one automated most of the processes.