She knows what she wants to happen, and she knows she wants to have it done now. I know from having cats and dogs that nothing works more efficiently than saying no in a stern voice. Not to say your cats and dogs are like your children, but kids are always looking for boundaries and rules. Happier children know what's expected of them. I know my kids behave a lot better when I put a little fear of God into them.
True dysfunction is an incredibly crippling malady.
It's a sad, horrible thing. To me, one of the primary components of dysfunction is silence. There are all sorts of unspoken anger and resentment and disappointment in a family that expresses itself in unhealthy ways. This family is anything but that. You know where you stand with everyone.