In our Inspection and review processes we hold up a mirror to reflect how services perform and give an important external comparative evaluation of performance - but only local services can achieve the changes necessary for competent quality services. We also take care to consult those who use the services. This year we heard from over 1300 people. There are occasions where our Inspection findings require us to pay some authorities closer attention because of poor quality services and poor performance. In our Inspection and review activity we find most authorities do some things well, and have areas where there is room to improve.
Some authorities have services that have serious deficiencies.
The SSI has always been involved in closely monitoring the performance of one or two authorities, often connected with high profile cases. In recent times this number has risen significantly. We are currently monitoring 16 authorities either because of a serious incident, or because an Inspection or Joint Review has identified poor performance. In our experience what makes the difference in an authority's capacity to turn around poorly performing services is clear leadership from local councillors, the Chief Executive, the Director of Social Services, and senior officers to support staff working together to achieve a common vision. A critical factor at this point is the authority's capacity for organisational development and change.