Wolff will be taking on the management of the Help Desk. Prometheus went down for an hour. NOC didn't know it was down. We would like for our services not to cause stress for users. When you call the Help Desk you get 5 options, long message.
Students have a deadline.
It does affect them. They were asked to post a 13mb file that might have caused it to crash. Yes it is. But if the server was up, it would show green. For VUspace, we had to re-sync passwords for some passwords.