Personally, I've always wondered why. He or she will lead you by the hand through all your health care.
Soldiers are certainly smart enough to understand such a system.
The challenge is to find out what's really bothering people and either fix it or, if that's impossible, tell people why it cannot be fixed. Some things cannot be fixed. Some people are just angry about change and nostalgic for a time when they could go to the post hospital for any care they needed, at no charge. We have to be strong enough to admit, to ourselves and to them, the hard truth that military medicine will never be the same again. Clearly, retirees have to play the odds.