It is an individualized, self-paced course. Students receive an individual learning plan that identifies skill limitations and the activities and resources for skill development. Skill development is supervised and progress is reviewed weekly.
Students exit the course when the goals of the learning plan are attained.
The course may be repeated to enhance skill development and proficiency. In this course students learn to successfully resolve workplace conflicts before they become problems. The course emphasizes the importance of successful outcomes that are win-win situations for everyone. Students will identify conflict producing situations and develop resolution tools and strategies. Using simulations, students will perfect conflict resolution skills.