If you have questions regarding Netscape, please refer to Netscape's technical support. Netscape also maintains a Newsgroup, accessible through Netscape, where users can exchange with each other. Many Internet programs have World Wide Web Home Pages which are a good source of support. We also cannot support any Operating System or hardware questions. It is impossible to include every contingency in the installation documentation.
Some computers act differently due to individual configurations, conflicts or who knows what all.
Support will endeavor to help with these situations, but we know that there are going to be a few problems that seem to defy solution. These are hardware or software problems that need to be taken to a computer technician or consultant. The NCCN office can help find a qualified technician or consultant. Each program requires time to learn and each person is at a little different place on that curve and usually after a few weeks are on their way to being experts. We, at support, cannot help with questions that are related to using Internet programs, such as what button do I push to do this and that.