Today, a number of trends are redefining the way retailers do business. Globalization and consolidation are creating retailing giants with complex store operations and business systems to manage. The addition of sales channels such as the Internet, catalogs and kiosks create a new requirement for managing merchandise information and ensuring its 24 x 7 availability. Growing Technology Challenges for Retail Retailers are looking for technology solutions that ultimately improve competitiveness, extend the reach of their businesses through cyberspace, create customer loyalty and manage customer information.
Technology touches the customer and supports operations.
Technology in the back office that handles payroll and inventory. Technology in another location monitoring in-store systems to spot problems before they impact customer service. IT management challenges must be met. Close tracking of service availability. Minimizing downtime at revenue points.