If you cannot work, help us to make sure that your duty station is covered. It is your responsibility to cover your shift by substitute if you are not available. The ITS student crew handle substitutions often and with ease. E-mail, phone, and hallway conversations are good methods for finding a substitute. Contact the help desk at the earliest possible moment.
Time is critical to finding subs.
Alert the help desk when you find a substitute. This is suitable for all of our locations. Get the persons name and use it. Refer to clients as ladies or gentleman regardless of their age. When taking a client request, always get all the information and write it on a help desk call log.