How to express care and concern. If management is committed to safety, it must have a visible process to express its support. These principles shadow behavioral approaches as a proven way to influence behavior. With coaching, a door is always left open for questioning and feedback.
Support is given so that workers are always learning directly and by observation.
Workers also realize that it is acceptable and desirable to coach each other. If people are not corrected, at-risk behaviors will be recognized as acceptable, and undesirable actions will persist. As an example, if employees work on an elevated platform without appropriate fall protection and have never experienced injuries or close calls, their behavior will likely continue unless undesirable consequences follow, or they are corrected. If employees realize that supervisors and peers will look away, unwritten rules are established and at-risk behavior will continue. This is especially true for managers, supervisors, and peers.