We have two Technology Coaches at each school and two for the district office complex. Every user of technology is assigned a Tech Coach who is their first line of support. If that person cannot solve a problem, it is escalated to the next level which is either the District Technology Department or another appropriate source such as a software or hardware vendor. The Tech Coaches are also trained in how to use the Internet for technical support. Tech Coaches are also instructed on the correct use of work orders and are required to fill them out for any work that involves movement of equipment or escalation of support or repair.
Technical support is available to each user at their location so that response time is better.
Professional, coordinated, superior quality technical support is ensured.