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Skycaps are the folks who carry bags around airports in that country.
He wanted to make the point that they are generally unpaid, and rely on tips for their income. I certainly didn't know this, and I guess a lot of people don't too. He was quite useful - I asked him about tipping in the US generally. If you enter your name, we will add it to our Thanks page, and credit you in the text. You can also use this to start a discussion in the forum.