Hierarchy of authority involves the span of control an organization's members have over other members. Complexity or personnel configuration is the number of activities or subsystems within an organization, such as the deployment of people to various functions and departments. Professionalization is the amount of formal training and education that employees must have. 2 See Daft, R.L. Organizational Theory and Design , 2nd ed. Organizations' contextual dimensions included the following.
Size pertains to the total number of employees, amount of assets, and dollars in sales.
Technology involves the nature of the tasks in the production subsystems and the actions, knowledge, and techniques used to change inputs to outputs. The environment includes elements outside the organization that affect the organization. Goals are those unique purposes that set one organization apart from another and include the scope of operations and desired relationship with members and clients. Because of its broad, comprehensive nature, various aspects of Pugh's and Daft's framework of organizational dimensions will be used in this report to explore NGC members' satisfaction with their cooperatives. This report is unique in that it applies an organizational theory framework, designed to examine employees' concerns, to cooperatives' shareholder concerns.