By providing unprecedented access to the desktop, remote-control applications are ideal for helpdesk personnel. For example, if a user is having difficulty accomplishing a task, a helpdesk staffer can connect to the user's desktop and see exactly what the user is doing. Mobile users can connect to their desktops and remotely run applications that they otherwise wouldn't be able to use. However, because response time is generally slow, this method shouldn't replace local applications. Finding the be st remote-control package for your enterprise requires a thorough understanding of your network configuration, application needs and security policies .
Several packages offer different features and methods for accomplishing the same tasks.
It's All in the Features Remote-control application feature sets are becoming standardized. First, make sure the package supports the network protocols you need. Also, note that some applications are designed to limit the number of concurrent connections on a workstation while others are limited only by the resources of your desktop. In some packages, you may be confined to a certain number of connections base d on network protocols. For instance, only one IP connection may be open while multiple IPX connections are allowed.