Processes are defined as groups of related tasks that provide value to the customer. It is the handoffs between the tasks that devour time and money, and ultimately result in poor customer service. Process improvements require a totally fresh outlook to successfully create new and effective approaches to the old ways of working. The starting point for organizational success is well-designed processes. This is a complex and dynamic project.
Timeline link for the latest project information and target dates.
The two major ways of accessing the new systems will be from a desktop client or from a Web interface. An end user training survey will be distributed to all University employees. End-users include everyone whose jobs require that they access the system. Includes administrators, faculty or other staff who will need to be aware of the new system capabilities to do their jobs. Some staff in this group will primarily use the system for reading standard reports.