This valuable reference tool is designed to help the industry learn from itself by stimulating creativity and providing ideas for improvement and innovation in hotel operations. Based on research conducted by a project team at the Cornell University School of Hotel Administration, American Lodging Excellence describes 144 best practices in the lodging industry at both corporate and property levels. Each case study describes an activity and the personal experience of those implementing the practice in 10 different operational areas, including sales and marketing, human resources, and technology. Be sure your property is a beneficiary of this exceptional study funded by the American Hotel Foundation in partnership with American Express. The classic and comprehensive training manual covering American, French, Russian, buffet, and banquet service.
Styles come and go, but the principles remain the same.
This fully illustrated guide explains wine and food presentation, guest seating, table setting, and napkin folding, as well as general rules of service etiquette. Softcover, with full-color illustrations. This is the industry's standard resource for management contracts, developed from a broad-based survey of hotel operators, owners, and lenders. The author also analyzes the components of owner and operator bargaining power and explains why owners have gained a more equitable position in most contracts. Includes updated information from 1992 research.