The ADS Security Central Station uses the most modern computer and telecommunication technology in combination with highly trained human operators to analyze and respond to electronic signals originating from customer alarm systems installed in homes and businesses. The alarm system then automatically initiates communication with the Central Station, either through the normal telephone system or by radio transmission.
Some alarm systems use both.
At the Central Station, the alarm signals are received through a fiber optic long distance telephone network or a radio network. These signals are then processed in special equipment which converts the proprietary communication protocols into a standard computer format for further processing. After initial analysis by the computer, all information about the customer system and the current alarm signal is automatically sent to a highly trained human operator for further evaluation and action. Although computers are important, the human element is vital in providing ADS Security customers with the best possible service. That special touch of a caring operator can make all the difference in re-assuring a frightened child or confused elderly person.