In addition to the training AWI provides for new retailers and new employees, they now offer group training sessions in the metro area every Thursday and one Saturday a month. Retailers do not need to be located in the metro area to attend the training. If this program is successful, similar sessions may be offered in other areas of the state.
Training focuses on Online Games, operating the equipment and running reports.
AWI also covers activating and settling Scratch ticket packs and validating winning tickets. Although AWI will still train new employees at retail locations upon request, good reasons exist for your staff to attend a group training session. Training away from the retail location avoids the inevitable distractions of a busy retail setting, which can make it difficult for the trainee to focus. Trainees also benefit from answers to questions asked by others. Training can help avoid incorrectly-produced tickets and terminal problems.