1 Thu Sec. 10 Sep 2001 Introduction to TQM . Control charts and statistical analysis.
Teams are an essential part of TQM and modern organizations.
Methods and tools to help organize, manage, and participate in effective teams are learned. Project teams will be formed this class. Tools Qualitative analytic tools to address fuzzy and conflicting issues inherent in managing business processes. Analytic Hierarchy Process for prioritization and selection. Control points and check points.