That s why, for example, when you re talking with the gatekeeper, you should give as little information as possible. The less they know, the better off you are. Check out these Street Fighter tactics, which, not coincidentally, are named after football plays. A good gatekeeper asks you many questions before you are allowed to talk to the boss. Respond to the question with the minimal amount of information then follow up with a request.
Secretaries know that an important part of the job is to screen calls.
Often they do not feel they have done their job suitably unless they ask some questions. And if one or two questions means they re doing a good job, asking three or four means they re really going the extra mile. Please put him on. Notice that Mitchell responded to each question with minimal information. By allowing the gatekeeper to ask a lot of questions, the caller has enabled the gatekeeper to feel that he or she has properly screened the call.