A representative excerpt from an intranet page offering access to Human Resource services for an employee. Here s the design alternative, created with the attitude of let s get rid of training altogether. Use brief instructions to strategically guide new users. This is a new idea for many application designers, because they assume new users will be trained, and thus eschew all instructions. They may even encourage acronyms, abbreviations, and technical jargon.
Technical jargon gets in the way of self-evident applications.
Ensure consistency in how the user interface depicts a given type of task. I give training seminars in Web and GUI design. Look at this business application for an intranet. Each call-out represents a design element that can be represented in all versions of this page. The user need not re-learn how it works.