In addition, there is a glossary attached to this article that explains some technical terms. The ability to communicate quickly, inexpensively and informally with individuals and organizations is a hallmark of the Internet. Electronic mail can be an excellent tool for communicating within and between organizations, and it creates new possibilities for conducting business with target audiences. Individuals can use the Web to set up a free email account. The Internet can be accessed at many public sites such as libraries, universities and nonprofit community centers.
Users can use email to enter into electronic discussion groups.
Individuals can create a channel, or chat area, while others in that channel can see what has been written. Private channels can be easily created for multi-person conferences. Groups that do not have access to the World Wide Web can send email to this address to retrieve instructions. The Web gives users the ability to go laterally from one document to another, while search engines can assist researchers in finding papers, bibliographies and contacts. The Web contains thousands of newsgroups, each focusing on a different topic.