Related areas, such as delegating and decision making, are covered through outside readings. Includes strategies for planning, conducting, and analyzing a test. Teams will perform tests and report results from an actual test in a usability lab. Recommended that students have experience writing technical documentation or have taken Online Communication or Manuals. Presents theories of human-computer interaction and principles of online communication.
Students design and develop their own module of online information.
Although the course presents principles of authoring, it does not teach tools for authoring online information. Students develop a training curriculum based on an organizational needs assessment. Students also develop and deliver an in-class instructional unit on technical topics of their choosing. These topics can be work-related or from the field of technical writing. Includes analysis of web pages and the uses of the world wide web for marketing purposes.