In January 1998, the T redesigned its bus service by implementing more frequent, convenient, and consistent service while eliminating duplicative service. To accomplish these goals the T established five transfer centers that are served by interlined routes, express routes, radial routes, cross town routes, and rider request routes. The interlined and radial routes maintain a high frequency of service to downtown . Cross town routes connect to rider request routes, interlined, and radial routes to facilitate cross town travel. The rider request routes provide comprehensive service within the neighborhoods and act as a feeder into the transfer centers.
Smaller vehicles provide the flexibility needed to travel throughout the neighborhoods.
This new service was designed to accomplish the goal of providing service that meets customer needs, that is efficient, and that accomplishes change with as little impact on current employees as possible. The agency anticipates an increase in ridership along with a reduction in operating costs and an increase in the farebox cost recovery ratio. Operating Rev Spent Total State.