Keep copies of anything you send. Don t send original documents such as receipts and guarantees send copies. If all else fails, you can go to court to sue for the return of your money or for compensation. But you might like someone to tell you how good your case is before you do so. A solicitor will give you this kind of legal advice.
Some solicitors work in law centres or advice agencies that offer free advice.
Many solicitors who work in private practice offer a first interview at a low cost. Your local Citizens Advice Bureau can help you find a solicitor to give legal advice. You can use the small claims procedure if you are claiming not more than 750. This procedure is informal and can be conducted without solicitors. You will have to pay the court fee of 36, or 6 if your claim is less than 50.