This is a draft version of the Kwantlen University College Calendar 2001-2002, released 1 May 2001. Some formatting may be incomplete and links are missing. Call Processing Students will develop skills needed by communicators for successful integration into public safety and related industries. They will learn technical language used in the industry and how agencies function. Students will learn and practice techniques of call taking and processing using both manual and automated systems.
Students work in cooperative teams.
Radio Communications Students will gain competency through practice in simulated radio dispatching within a communication centre team environment. They will apply radio protocol and procedures to Industry Canada specifications. In addition, students will be able to recognize and deal effectively with occupational, organizational and event-related stress within themselves. Students will write a personal reflection journal. They will research federal and provincial statutes, municipal by-laws and common laws affecting the public safety sector.