The system should always keep users informed about what is going on, through appropriate feedback within reasonable time. The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than systemoriented terms. Follow real-world conventions, making information appear in a natural and logical order.
Support undo and redo.
Consistency and standards- Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions. Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another.