Deliver a solid computer system, not the moon. The warning signs of failure are detectable long before a project falls apart. You just have to know where to look. Here s everything you ll need for keeping track of your project s people, tasks and money. TALK A project manager discusses year 2000 project management.
Teams can dramatically improve performance at all levels even at the top.
The good news is a spending model called TCO can help control them. A charter to cut through the techno-buzz to find what s real. But tailor your investments in knowledge management to the kinds of knowledge your company needs. There s plenty of flashy call center technology to be had. The key is applying it to serve your customers better.