People have learned to solve problems because they are adaptable, flexible and willing to change. Library science schools develop knowledge experts. Bilingual personnel are important. We have moved the value of diversity from paper to action. Traditional technical services are being done in different ways and require new skills.
Staff is given a certain amount of money for retraining and ongoing learning.
We now have a sufficient number of staff to support our customers including staff dedicated solely for remote users. Our libraries go beyond the current traditional model and focus on collaboration and boundary crossing. We are flexible and nimble with highly skilled technical people to adapt products to the library environment. Cross functional teams have helped us adapt for digital content creation. Libraries have become partners in the knowledge management of the university and participate in long range planning.