The Web will make that look like a barnyard scuffle by comparison. The Web is electronic commerce-everything else will become obsolete. It has immense value in niches, but it won't take over the world. You mentioned electronic commerce, for example. Running the IT infrastructure involves things you've never given a second thought to, from network management to security administration.
Web technology is just one more item to add to the IT portfolio.
Another helpful factor was that the team was not laboring in isolation. By involving employees from all parts of the company, the team reduced the chances of building Web applications that didn't work with existing systems. The Web team realized that the Web was not going to take over Dell's systems plans-its SAP implementation is going forward, for example. Fitting the Web into the existing infrastructure also involved a lot of selling on Hill's part, to help teach both internal and external customers to turn instinctively toward the Web. Kenny and the team did a Great job of advertising successes and moderating expectations.