User manuals were available but seldom used. There were no documented business procedures. The user population had lived through several unsuccessful training experiences and was skeptical about the value of new training initiatives. Sterling worked with DND to develop a total of 556 business and system procedures for the different functional groups. The procedures were translated into French and coded into two separate Enterprise Coach databases.
Users can view the information in the language of their choice.
Enterprise Coach was developed utilizing performance centered design concepts to support total job performance. Users quickly access information they need through the Enterprise Control Panel, which operates like a table of contents. Therefore, users are able to access the specific information they need to complete each task. The Settings options allow users to control how Coach behaves on their desktops. Through the use of expanders, users are able to select the appropriate level of detail, based on their knowledge of the specified task.