In the Account Maintenance System, the workflow process begins with an account request. A user chooses an account, selects a manager, and then submits a request. Up to five approvals can be required, based on the type of request. If the request is denied, it is sent to a denied state, where it can remain permanently or be approved at a later date. When all the necessary approvals are made, the request advances to a completed state.
Users also can easily track their requests as they move through the system.
The page shows who has approved the request and who still needs to approve it. A user can speed the approval process by directly contacting the managers who need to give approval. The system also generates reports on approvals, so Rockwell Collins can track how fast its managers approve requests. Rockwell Collins expects significant benefits from the new system. The system will also increase customer satisfaction as a result of the rapid turnaround of account requests.