Warranty is twelve months on every tool except the heating elements. Any attempted repair or disassembly by other than an authorized repair station will void warranty. Warranty repairs are done at the Malcom Company Service Center in Farmingdale, New Jersey or Portsmouth, Rhode Island. Include your name and telephone number, so that we may contact you with the repair estimate. Tools returned for service should not include nozzles or accessories as we cannot be held responsible for their return.
Warranty service is at no charge.
Repairs are generally done within 24 hours of receipt. Damaged tool reassembly without repair will be charged for the inspection. Tools repaired will be credited for the inspection charge. Click here to download the service form. Fill it out and send it to us with the tool to be serviced to the address shown on the form.