Skills Organizations, like people, are information users. Skilled information users define problems, select information, analyze, interpret, and present results. There are a number of ways to acquire necessary skills. Technology Technology choices affect an organization's current and future capabilities. Technologies become imbedded in every aspect of the organization including processes, user practices, and infrastructure.
Technology can change the way government does business.
Technology can improve customer service and streamline administration. Technology can help government solve complex problems.