Do not accept collect calls unless you can personally identify the caller. If you have friends or family in Mexico who must call you collect, tell them NOT to call you from a pay phone. Provide them with your service provider s international access code so they can reach your provider s operator to assist them with their call. If you receive a bill for services you did not order or did not receive, contact the PUC and file a cramming complaint. Complaints also have been filed against companies that promise products or services in exchange for switching your local or long distance service.
Some companies offer free minutes, cashback offers or airline miles.
Unfortunately, some of these companies do not deliver on their promises. Ask for the offer in writing and then review it carefully before making your decision. If an offer sounds too good to be true, it probably is. These are some recent examples of scams and fraudulent and misleading practices here in Texas. The PUC can help.