Before you get started, try to gain as much cooperation and input from the staff as possible. Assure everyone that the mission is to help you understand their jobs and identify what can be done to make things easier for them. Also, be sure to involve the staff in every step of the position evaluations, including development of potential changes to the position. It's best to conduct the assessment on a typically busy workday. As part of your observation, ask yourself the following five questions.
Work environment plays an important role in staff job satisfaction.
This includes everything from having the right tools available to providing basic comfort, such as proper lighting and noise control. Staff members also need to have ergonomically designed work stations that include a comfortable chair that's the proper height and distance from constantly used work equipment such as the telephone and computer. It's also important to ensure that the work area is laid out logically and efficiently. While observing the receptionist, look at the front-office layout. Calculating Your Turnover Rate T o calculate the rate of staff turnover in your practice, divide the number of employee departures your practice has experienced in the last five years by the number of staff members you've employed over the last five years.