Rules for Bad Tech Support How to Avoid Giving Meaningful Tech Support by Joel GAzis-SAx These rules are issued because there are some tech support people who do not know the true meaning of tech support.
Tech support means financial support for the people who already have technical knowledge.
It is erroneous to believe that it has anything to do with assisting clients. The following list demonstrates ways to ensure uniformity of service to those technicians being supported by ISPs, software publishers, hardware manufacturers, and others marketing a product. Assume that everyone who calls tech support is stupid. Don't read or listen carefully. Light upon a couple of key words and give an answer which speaks to the most common questions, not the one being asked.