First, you should consult a lawyer to confirm that the content you have identified is in fact defamatory. According to New South Wales law, defamation is broadly defined as a publication communicated to someone, other than the subject, which is liable to cause ordinary, reasonable persons to think less of the subject or shun or avoid the subject. Defamatory publications will include aspersions upon an individual's reputation for honour, honesty and integrity as well as disparagement of an individual's reputation in trade, business, profession or office. Keep in mind that not all publications which satisfy this definition will be defamatory. For example, a statement which is true usually will not be defamatory.
Words are often ambiguous and capable of being understood in several senses.
Accordingly, defamation is a complex area of the law and you should carefully evaluate any claim before you make it. Indeed, the making of false claims could potentially expose you to liability. Second, if the allegedly defamatory content appears in a comment in your feedback ratings, you have the ability to immediately make your feedback private , meaning the comments portion will not be publicly displayed. This enables you to minimize any damage that you perceive may be done to you by the alleged defamatory material. Third, we require you to submit a form to us detailing the exact material which you consider to be defamatory.