Our success in the future depends upon our ability to satisfy customers. Providing quality service requires the ability to remain flexible and respond to the changing conditions and needs of our customers. This requires a combination of effective interpersonal skills, knowledge of our products and services, and the ability to solve problems. Understanding customer expectations and the basic components of customer service enables service providers to build these crucial skills. Training and skill development play a critical role in any successful service improvement effort.
Training is also the key component to creating team spirit and learning customer care techniques.
We have a program that can make a difference in customer service in all of your activities installation wide. This program is called Operation Excellence. Excellent customer service is a competitive advantage. Operation Excellence can provide this advantage to your installation. Operation Excellence is the Army's program for customer service training.