Call centre growth, in terms of seat numbers, has reached a plateau of 14 per cent per annum, but call centre transactions are growing at a healthy 25 per cent a year, an indication that something is going right. The cynics are now starting to say that CRM is database marketing with a new coat of paint. We've come to the view that CRM is an important business philosophy but it's incredibly difficult. Telstra's rural move is seen as a threat to ISPs Rural and regional Internet service providers are crying foul at a move by Telstra to offer untimed Internet access to remote users. Beyond reasonable doubt Credit card companies have joined the race to protect online shopping.
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Nicole Manktelow reports Reforms on way for Australian e-business Unlimited domain names for Australian companies and a ban on offensive domain names are likely after a panel considering Australian domain names released its findings last week. The nature of trust online Ever since human beings began to claim ownership over property, other human beings have sought to take it from them. In the past quarter of a century, with the arrival of digital technology, both property and theft have taken on new forms. It may not be the consumers fault writes Jenny Sinclair. A Web site can be top-rater without a huge publishing or marketing budget just ask Jon Satterley , managing director of Roadrunner Records Australia.