First, the authors claim that mediation is more than just a tool for settling disputes. Mediation has the potential to produce valuable transformations in the character of the participants. That is, participation in the mediation process has the potential to make individuals more empowered and responsive to others. Hallmarks of Transformative Practice One hallmark of effective transformative mediation is that the mediator describes her role and objectives in terms of empowerment and recognition. In his opening statement, the mediator should explain that his task is to help the parties reach a clearer understanding of their own interests and options, and, if they so choose, to reach a better understanding of their opponent.
Settlement is presented as one possible outcome of the mediation process.
However, reaching a settlement is not presented as the most important goal of mediation. A successful session is described as one which produces improved understanding or more clarity. Mediators using the transformative approach to mediation will also stress that responsibility for the outcome of the mediation process lies with the parties. The mediator should seek to be responsive rather than directive. This attitude will serve both to empower the parties, and to keep the mediator's attention focused on the transformative task.