The study breaks out levels of customer satisfaction using quantitative scales common in customer satisfaction research. Customer satisfaction data is broken out by industry, geographic region, company size, amount of monthly long distance spending, extent of internet usage and other criteria. Data is provided for spending and usage of fax machines and fax services, as well as for toner cartridge and fax film.
Separate data is provided for upscale machines and dual use fax machines.
The report provides extensive data about the number and type of fax machines in use and plans for new purchases over the next two years, helping marketers of fax machines and fax services to focus on the most likely customers. It also gives extensive data on those companies that are sending more faxes than in the past, those that are sending fewer, and those that are sending about the same amount. For each type of connection, the report gives data on current usage and planned purchases. Data is presented separately for various internet access suppliers, and by criteria such as industry type, company size, geographic region, number of phone lines, long distance bill and other criteria. The report is ideal for hardware, software and IT consulting providers that want to hone in on the most likely markets for their intranet-oriented services.