He explained that people in general are poor listeners and have to work at being a good listener. Ball talked about the different kinds of communication skills people should develop. The types of communication include written, verbal, implied and verbal. Successful people have realistic and meaningful goals for both their personal lives and the company. They know how to write a goal and from what they would like to happen in the end.
Successful people know that a little bit of change makes a big difference in the future.
Ball explained that successful people are the individuals who jump into action when they hear someone say something is impossible. Authentic achievers don't give up trying to accomplish the impossible. Ball concluded the presentation by saying that successful people drink, swear, lie and steal. Successful people drink in all the knowledge they can, pointed out Ball. Authentic achievers swear to always do the best job they possibly can.