Frequently Asked Questions Our Customer Service Commitment News Releases Reservations Investor Relations Privacy Policy Search Click on the links below to review each rule. The entire document is also available for viewing. No person shall be entitled to transportation except upon presentation of a valid ticket. Such ticket shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon. Flight coupons will be honored only in the order in which they are issued.
Tickets are non-transferable.
HA is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person. The purchaser of a HA ticket and the passenger intending to use such ticket are responsible for ensuring that the ticket accurately states the passenger's name. Presentation of a ticket for transportation on HA by someone other than the passenger named thereon renders the ticket void. Such tickets will be subject to confiscation and will be ineligible for any refund. For fares requiring an advance purchase, ticket numbers must be forwarded to HA by the ticketing time limit.