We have never had a package damaged or lost, but we do want to reassure you that if a something should happen to a package, you are fully covered. Your tracking information is registered with the computer system at the U.S. Postal Department or UPS, making your package very easy to track. If you wish, we can give you your personal Delivery Confirmation number so you can check on the status of your order. You can do this online at the USPS web site. All orders shipped UPS have a personal tracking number and can be traced at the UPS web site.
Shipping is non-refundable.