The problem has continued despite the student's repeated efforts to resolve it. The student appears to be developing an unhealthy dependency on you for ongoing emotional support. In addition to placing a call to advise the counselor of an imminent visit, it will also be necessary to accompany a student in crisis to the Counseling Center reception area. Present counseling as a positive, legitimate, way of taking care of oneself. Do not make a referral to a particular counselor.
Students tend to feel let down if that counselor is unavailable.
Suggest counseling to a student and let them make their own decision about follow through. However, if a student is receptive and you want to circumvent possible postponements, you may call the Counseling Center with the student present. Advise the secretary of your name and that you are with a student wishing to set an appointment. Hand the phone to the student to finalize the time and date. It is supportive and appropriate for you to check with the student at a later point about their follow through with your referral.