Many agencies depend on volunteer centres to help recruit volunteers. Some agencies may not have enough public presence or resources to recruit the skilled people they need. At the same time, the positions may not be immediately appealing to potential volunteers. Acting as a clearinghouse, volunteer centres can assist volunteers and agencies connect with one another. Traditionally, referral counsellors at the centres have delivered these services, but increasingly volunteer centres are reaching out by providing satellite offices, developing computer databases that are accessible through libraries, as well as posting information on the Internet.
Volunteer centres help volunteers and managers of volunteers perform their jobs more effectively.
Working with a membership of community agencies, centres can determine training priorities. A range of training is available for board members, staff, and volunteers with a range of customized workshops. Volunteer centres safeguard the needs of volunteers and the agencies by supporting legislation and policy initiatives. This includes issues in areas such as screening volunteers through police record checks, integrating people with disabilities, and health care reform. Volunteer centres provide services for individuals and organizations who seek information on volunteering.