The employee phone book is still the killer application of your intranet. But many companies stop development of the phone book after delivering a first generation application with keyword search on lastname,firstname. This is a mistake. The intranet phone book should be upgraded with added functionality every three months . You should have an active beta testing program of second and third generation phone books.
Users can update information and add additional fields to the data.
Your phone book is powerful enough to allow the employee to add pager numbers, a short bio, and instructions on back-up people in their department to contact for support. The phone book application is never done. It can always be improved. The most valuable content on your intranet is information that is immediately helpful to your users . Sounds simple, but many times the most practical information is ignored on company intranets.