ResCons are also available via phone and e-mail throughout the year to answer questions. Students can direct questions to an e-mail address for quick responses at any time. Students can also phone or e-mail questions to the Information Technologies Call Center. The University recommends and purchases for lab and departmental use computers with a standard configuration that is revised regularly to reflect industry upgrades and University use. These machines are installed and fully supported by Information Services.
Software is distributed centrally via shared networks to all students, staff, and faculty.
This mode of delivery means that software upgrades and additions can be seamless and simultaneous for all users. Software performance problems, if they occur, can be corrected more quickly because they only need to be corrected in one place, and individual problems can be identified and addressed more easily because the environment is consistent for all users. When Call Center staff can answer the question or resolve the problem, they will do so. When they cannot, they will log the call and refer it to the appropriate department for a timely response. Emergency calls outside regular Call Center hours are forwarded to a 24-hour department, where staff will either resolve them or contact other staff who are on call for emergencies.