It is also an unfair and deceptive act for a licensed mortgage lender or mortgage broker to conduct business with a person or company which is not licensed. Mainstream lenders who work with unlicensed companies are breaking the law and risk their own licensed status. Consumers can also inquire as to whether there are any complaints outstanding against a licensed mortgage lender or mortgage broker. This listing is based on responses to a survey sent out in early December to all banks and community credit unions doing business in Massachusetts. Services offered include cassette banking, Braille ATMs, raised line checks, and check writing guides and templates.
Some institutions offer large print checks and statements.
In addition, an increasing number of institutions now offer some form of computer banking. The listing was last updated in 1995. The Division receives several inquiries per month from individuals seeking to identify institutions which offer these specialized services. In addition to services designed to assist blind and visually impaired customers, the listing also includes institutions which offer services to assist hearing impaired customers. A very small number of institutions have sign language interpreters available.