After accepting the Software License Agreement, you will be prompted to Select Components . Under Remedy Server Location, click Add. For Remedy Servers, type the name of the server as helpdesk.memphis.edu . For Server Type be sure to check Remedy Server and Remedy Notification Server. The copying of program files will now begin.
Setup is now complete.
Logging into the User Tool To begin using the User Tool from the Start Menu. You will then see the Remedy Splash Screen and a prompt to Login. Click the Accounts Button. Under Users, choose Click to Add New users before typing your username. Under servers, verify that helpdesk.memphis.edu is listed and checked as your AR Svr and Ntfy Svr.