Time is of the essence.
In 1991, he spearheaded the introduction of the first distributed support desk at UPS, and subsequently implemented his Help Desk concept into all 73 UPS operating districts. Because of his understanding and experience, Oxford knows that effective leadership, program continuity, and team organization are paramount in delivering quality Help Desk services. As a guest speaker in high demand, Oxford travels the globe to deliver lectures on technology investment and Help Desk Re-engineering. Oxford, who was featured on World Business Review with Caspar Weinberger, chairman of Forbes, holds an MBA from the Goizueta Business School of Emory University. The arrival of e-business is like opening pandora's box for IS organizations.