What we did was to create interventions that were systemic and systematic . For example, we recommended job aids for new sales people that included audio tapes they could play in their car on the way to meet with a client. The tapes reviewed customer handling techniques and helped to make the sales person feel more comfortable and better prepared for the meeting. Analyzing performance problems. Lake Publishing Company.
Training needs assessment.
Handbook of job aids. Handbook of human performance technology. Return to the ED Tech Home Page . Return to the PT Home Page . Return to the Interviews with Performance Technologists Page .