Complete financial documents including type of visit, reason for service, charge for service and diagnostic code. Collect cash and credit card payments form patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy. Provide information to patient regarding billing procedures. Screen calls involving poison ingestion. Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.
Screen calls involving medical and psychiatric emergencies, including potential suicides.
Maintain log of all patient visits and phone calls including nature and disposition of each case. Reconcile clinic cash collections daily. In addition to the tasks identified above, staff members in this classification may also perform the work characteristic of the Outpatient Clerk I and II classifications. Contacts should expedite service to the patient. Contacts typically include physicians, staff, students, patients and the public on a daily basis.