Switch Tech and Engineer assess the problem, advise the Help Desk, fix the problem. If appropriate, trouble escalated to vendor. Tech for troubleshooting information, Help Desk for closing call. Immediate and continuous effort. Immediate response by technician to Help Desk who advises status on an hourly basis.
Work begins immediately.
Identify, report and resolve problem. Director, Director, V.P. Immediate notification of critical areas affected by Maintenance and Repair Supervisor. Help Desk or technician communicate with critical customers hourly. Tracking accumulated tech and engineer labor and materials for repair. Verifying billing with appropriate tech supervisor or backup.