The large customers will primarily use the truly integrated ERP solution, using Premier Pages primarily for information. Midsize and small businesses won't have elaborate electronic hookups and ERP systems, so they'll use Premier Pages as one of their predominant methods. We are getting our technical support reps equally focused on populating the online databases with answers as they are in answering the phone calls. The future is getting information to customers through databases rather than through the phone. We might not need to hire as many people in the future if we are able to deflect the calls.
Service calls are a significant part of our business.
Some 80 percent of service phone calls that we receive can be resolved without actually having to go and repair the machine. It's a software problem, essentially, and those can be handled over the Web, where the incremental cost to Dell is essentially nothing, just a few cents. The next generation of technologies will focus on self-healing machines. There's a device driver conflict. And the customers can reply yes, maybe even before they realize they have a problem.