If instructors do not know the answers to particular questions, it is best if they acknowledge this by indicating that the concerns raised will be thoroughly researched prior to the next scheduled meeting. And never assume that employees will forget about such questions. Trainers should always follow-through and be prepared to revisit the relevant issues at the beginning of the next session. A special problem can arise when some faculty members experience early success at corporate training. Occasionally, employees respond positively to training regardless of the perceived competence of the facilitator.
Trainers can come to believe that the success is due principally to their efforts.
As a result, they may attempt to repeat their prior accomplishment by structuring future sessions in a similar fashion. But each training group, even those within the same company or department, has unique characteristics. What works with one set of employees often does not work with another. Trainers must keep their egos in check and always strive to provide customized activities which reflect the unique needs of each group. Perceptions and Potential Problems Various constituencies within a company perceive training in distinct ways.