Through interaction and feedback, students develop an awareness of their own behavior and how it affects others in pairs, groups, and teams. They also develop skills in dealing with people of diverse backgrounds. A weekend workshop may be held in lieu of several classes. An introduction to the concepts, principles, problems and practices of operations management in both manufacturing and service organizations. Topics such as operations strategy, facilities design, operations planning and control, quality and productivity, and project management will be covered.
Students examine rational, intuitive, and combined models of decision making.
Topics include creativity, self-awareness, style, values, negotiation, ethics, and the roles of uncertainty, risk, and bias in decision making. Individual projects as well as team activity allow students to apply theory to practical situations and communicate the outcomes both in oral and written form. Using course concepts, contemporary business literature, and electronic media, students identify, analyze, and present solutions to practical problems. This course discusses the changing roles of HR in bringing about this leadership through strategic thinking. In addition to strategic aspects, students learn fundamental HR practices, such as job analysis, performance appraisal and interviewing techniques.