One of the keys to building trust lies in continuing to create an atmosphere of honest, candid conversation. Focusing on Improving Processes Much of our work in continuous improvement has focused on improving processes. One of the biggest differences in Belmont over the last several years is how people do their work. We now encourage work groups and cross-functional teams to exercise their creativity and use improvement tools to do their work better. We have discovered that when you give individuals the knowledge, skills, freedom, and authority to improve their work and their workplace, innovative leaders emerge at every level.
Spirits soar and improvements abound.
The deployment of team processes at Belmont has yielded dramatic improvements across campus. The Quality Breakfast Club brought together a group of Belmont's finest academicians who applied continuous improvement principles to the classroom. One of the results of this collegial experience yielded an innovative and interactive orientation for new faculty members. Today, worklife at Belmont is dominated by meaningful team activity where teams from across departments are continually learning about work processes and having an opportunity to create a better way of doing things. This focus on improving processes is a powerful way for people to learn.