Dispatch 2 - Perception is Reality. Correct information is the key to successful dispatch operations. This video informs viewers of the perception and reality in gathering and relaying information. Dispatch 3 - Dispatch Stress. Coming in many different forms, stress is a part of dispatch.
Stress begins with the individual.
This tape gives communication officers guidelines to help recognize the ill effects of stress and how to deal with it effectively. Dispatch 6 - Controlling Calls. Dennis Bruns, President of Public Safety Communications Specialist, Ltd., emphasizes the importance of the communication officer's role and explores methods officers can use to improve the quality of the information they develop in the call process. Dispatch 7 - Techniques for Dispatchers. Dealing with hysterical callers is never easy, especially when the safety of officers and citizens is at stake.