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Telephone conversations are usually only necessary at the earliest stage.
It's also important to go over all the details on the phone as we fill out the Web Page Planning Worksheet and the Web Site Design and Maintenance Agreement . Snail mail is also important. You also return copies of your Worksheet and Contract by mail, as well as payments by check at various stages of the construction process. E-mail attachments can also be used to send graphics files and wordprocessing files. Then I unattach them at my end.