Internet Investing Internet Technology Internet Lists Windows Internet Tech. If you want my business, you're going to have to do better than just quick, reliable service. You've got to make it easy and pleasant to be your customer. You can only do so much. Resources like time, money, and staff are always limited.
Some details fall through the cracks.
I understand this reality for ISPs. What I get is a telephone answering system with a menu that I follow three levels deep before I find out that I've got the wrong number for technical support. I dial technical support and, of course, get the answering system again. After I hunt down a recent bill to get the number, I struggle to enter the mix of alpha and numeric characters. At ISP-B , I get a real live person on the phone at the first try.