Mesa Energy Systems - Windows CE Case Study May 1999 HVAC service company improves customer relations, cuts expenses and paper with mobile Windows CE solution. Mesa Energy System needs to differentiate itself to compete with other businesses. The company converted much of its operations to a Windows CE-based solution. Situation Mesa Energy is in a highly competitive business where communications traditionally have included relatively inefficient radio dispatch and paper processes. Mesa executives sought a better way to streamline operations.
Technicians can rapidly access information needed for doing their jobs.
Data sent via wireless transmissions helps communicate more effectively with customers and improve the progress of jobs. Benefits Enhanced monitoring of open and closed jobs, which has accelerated the company's billing cycles and improved cash flow. Faster response times to urgent customer requests and detailed service reports faxed to customers within minutes of a job's completion, ensure higher customer retention and satisfaction. About a 15 percent improvement in efficiency in the work day for technician. Full information on every job gives technicians the ability to decide how best to use their time during the day.