Performance measures are standards set to help communities gauge how well a government service is being provided. In this project, community residents will work with government to help set these standards. By having diverse communities join in this project, we hope to get a better understanding of the key factors we need to engage citizens in developing this kind of measurement tool. NCL accomplishes its mission through technical assistance, training, publishing, research, and the All-America City Award. NCL's Community Services assists communities engaged in civic renewal by strengthening their capacity for collaborative problem solving by providing technical assistance, training, and diagnostic tools for citizens to assess the civic health of their community.
Technical assistance includes strategic planning, visioning, and facilitation.