Investigate errors in the process and unsatisfactory outcomes with the customer and will establish corrective action and preventive measures in the process as it is being implemented. Incumbent must have experience in the administration of employee benefits including health and welfare, pension, 401K, and all other benefits. An understanding as to how payroll, HRMS, and benefits systems interface is essential to the success of the transition. All applicants must have a good understanding of quality measures and processes, an extremely acute customer service orientation, a bias to action, and excellent facilitation, project management, and influencing skills. A bachelor's degree is a plus, but not required.
Salary is commensurate with qualification and experience.
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