As a result of this new program, the staff will know how to implement behavior management plans for problem residents and memory-impaired residents. This move beyond what is required and the commitment to excellence in the education of their staff is what makes Providence special. The staff seems to enjoy their work and work together as a team. There is a real mission here, and it is apparent that the focus is on the resident. This facility seems to have a soul.
Some special things happen each day at Providence.
Residents sit with ill residents when families need a break. Father Ken drives residents to medical appointments and shopping. Sister Agnes gets everyone moving, runs the elevator, and takes residents to mass. But, things are not perfect at Providence. State surveys show there were six deficiency areas in September 1998 ranging from dietary to nursing documentation to the use of bedrails as a restraint.