Internet Investing Internet Technology Internet Lists Windows Internet Tech. Every customer you retain is a customer you don' t have to replace. More important, happy customers send you new customers.
Service is key.
QoS is usually expressed in a percentage of uptime, such as 99.9 percent, or as 'how many 9s'. Even if your customers don't demand one, you should make a SLA with yourself. That is, commit yourself to providing a certain level of service. It should cover uptime, busy signals, throughput, and many other technical issues. Once you develop answers to these questions, then you can use them to improve your service.