Having someone in a position who knows the technology, makes an effort to keep abreast of developments and can provide the training and support is necessary. The more one wants to accomplish with technology, the more important support becomes. Having a single stand alone computer on one desk with one user is easy to maintain. Having 20 stand alone computers with multiple users and the amount of time needed to maintain just the hardware increases exponentially. Network these together, add computers of different types, provide access to the wider world, and the complexity of the task increases dramatically.
Support become crucial as technological tools become an integral part of instruction.
The tools need to be in the background of the lesson. If they work, if they fit seamlessly into the course of instruction, if faculty and students are familiar enough with the tools, then the lesson proceeds with a definite instructional focus and the technology supports the lesson. If they fail, the lesson fails and the instructor wastes valuable class time interacting, not with students, but with devices. Training is a must, at all levels of use, so that students, faculty and administrators become empowered through the technology and not disillusioned or disenfranchised, and the tools facilitate and support the task of language learning. Otherwise, a large investment is made that is otherwise wasted.