If you have any questions about Y2K readiness or any of our other services please contact your user consultant. This fall Information Technology plans to begin another project that will reduce the time and knowledge required to support and maintain networked computer systems. Over the past years we have seen a dramatic increase in both the number of computer users and the number of critical business computer applications. Despite the rapid growth in computer usage, the corresponding support costs have remained relatively stable. In order to continue to provide high support levels and quick response times, it is necessary to utilize new support technologies whenever feasible.
Some software upgrades require updates to be installed individually on hundreds of individual PC s.
In the future it may be necessary for all PC s to be upgraded literally over-night. Thus, the eventual automation of software deployment is necessary. The software installation functions of SMS will provide the capability to rapidly install software concurrently on all UW networked computers. The inventory functions of SMS will allow system administrators to anticipate and respond to special computer needs such as disk space shortages, requirements for updated device drivers, etc. SMS will allow User Consultants to provide remote support from their offices.