It's a wonderful way for them to get answers and learn from each other. Another really great feature is the ability to post documents in an accessible intranet environment. While we could post on the web, it would take much time and money to train people on web development software. Our district considered purchasing software such as WebCT or Blackboard at a high cost. Participants post questions in conferences, take part in discussions and send assignments to the trainer.
Some classes use the chat feature for virtual meetings.
This has proven to be a great learning solution that did not require additional resources or technical training. It's rewarding to see users helping each other and the bonus is that teachers and administrators love the ease and convenience of the program. Once Pinellas County teachers and administrators sent messages the traditional way - by phone and mail.