Today's Teens Understand the Value of a Dollar Letters from PlanetFeedback teens to popular merchants find them to be discriminating consumers with an eye toward value, especially concerned about the high prices of brand-name labels. Airline Passengers Ready to Bail Out Baggage problems, botched flights and poor customer service are taking a toll on consumers, according to a PlanetFeedback analysis. Indeed, airlines have a long way to go to improve performance on the ground and in the air. Over Bad Service Wireless providers rank second only to long-distance companies in the amount of negative feedback they receive from consumers, according to a PlanetFeedback analysis.
Subscribers are upset over poor service, inept billing and unmet promises.
America may be losing its taste for fast food, as questions about food quality and poor customer service anger customers. The implications for marketers are great. BrandPulse enables businesses to gain critical understanding of their customers, competitors, and industry trends. If you're in the market for a nice bottle of wine, a bountiful bouquet, some decadent chocolates or other heartfelt gift, try out one of these merchants, recommended highly by PlanetFeedback's letter writers. PlanetFeedback Holiday Report Card found retailers and airlines swamped with feedback, and complaints spiked for many companies during the season.