Make sure you have the most recent version of the software by running the Updater or visiting our Fixes page. Make sure you can reproduce the problem and jot down the exact steps you took until the problem occurred. If the problem persists try reinstalling to a new subdirectory on your hard drive. Include any pertinent information about your system that may affect the situation. Be as specific and clear as possible so we can help you.
Technical support is free, and unlimited by modem and mail.
However, we reserve the right to terminate support to users who in our judgement are unreasonable or abusive, or who have system or other difficulties which transcend the scope of this software. Murphy's Law says if it can go wrong it will go wrong. We do our best to make our software bug-free. Our Fixes page is where we do it.