But despite its multi-million dollar facelift, the customer service students receive still needs much improvement. Customer service is still a big concern among the many patrons who dine at Lenoir, as well as at other CDS locations.
Workers are often rude and disrespectful.
Students do not expect first-class treatment, but they do deserve, at the least, friendly service. They do not need to feel as if they are a burden or an inconvenience. Some of the stories that come out of Lenoir are horrific. For example, one student was yelled at by a worker because he forgot to dispose of his napkin before putting it on the tray return. That's just plain disrespectful.