The group began talking about the service they're offered and some of the challenges. Since libraries can't afford to everything for everyone, we need to establish guidelines on what is offered. A paper at the ACRL conference reported that some institutions require distance learners to register in order to obtain special services. A suggestion was made that the subcommittee establish minimum guidelines for service to distance learners. It was agreed that it's very difficult to get information on services to faculty and distance learners.
Web pages are a key tool.
They need to be current and reflect services actually offered. They should indicate who is served and what services they can expect to receive. It is VERY important that exceptions be indicated on web pages. There should be clear information on how to get a campus ID, how to get it activated, what services are available online. Update on DLLI Carol reported that she had attended a meeting of the DLLI Steering Committee on Monday.