We will be adding to these over the next while. When you click on any topic it will bring you to a list of books on that topic that are classic in the field, have been recommended by experts in the field or are otherwise significant. Focus on people, communication, appraisal methods, and debunks a number of myths about rankings, ratings, objectivity in appraisals. You will find an image of the book cover, and a brief description or commentary. Books pertaining to improving employee performance through goal-setting, evaluations, feedback, including 360 degree feedback.
Section contains many how-to books and collections of forms.
These days most businesses and organizations depend on winning and keeping customers, and that means providing excellent customer service and creating customer satisfaction. We include a selection of some of the top books or more interesting books to help you and your organization survive. An important issue these days. Leadership - hard to define, hard to do. These books are classics in the field of leadership, leadership training.