Compliance A number of banks have established programs or procedures to enhance compliance with their privacy policies. Depending on the size of the institution or the nature of the activity at issue, some institutions rely on periodic reviews rather than formal audits to monitor compliance with privacy policies. Most banks have procedures designed to deter employee violations of their policies. These personnel procedures have been provided for in banks' ethics codes, codes of conduct, or human resource policies. Additionally many banks have established mechanisms for handling consumer privacy complaints and inquiries.
Some banks provide for a central point of contact within the bank to handle customer privacy issues.
For instance, some banks provide an e-mail link on their Web sites for privacy related questions or complaints. Another bank has appointed an ombudsman to handle customer privacy complaints. Still, another bank catalogues privacy complaints, and depending on their nature, routes them to different centralized locations for handling. Each business line is expected to appoint a privacy officer and track and correct privacy complaints in another bank. Some banks have determined that, because of their size or the nature of the activities they conduct, they can use established mechanisms or procedures within the bank designed to deal with customer complaints, generally, to handle customer privacy related complaints.