And servers can have as much customization as customers require. With the Dell process, custom orders are built and delivered quickly. What we later found is that Dell's Internet-based business model goes well beyond reducing inventory. Quoting and order processing have sped up because a single configuration record can be carried from beginning to end without reentry. Time savings and efficiency.
Sales reps can track orders and advise customers on shipment.
Furthermore, project managers in data centers can see when servers will arrive and plan for installation. The records in the order management system have the Dell configuration files attached indicating support, limited warranty, and asset tracking. Exodus also uses Dell's system description format for ease with communication and change orders. They have great business processes themselves, and they've helped us improve the way we handle orders. Changing processes can be difficult.