David is a former information broker who became first an internet trainer then a internet developer. David is also one of the few internet experts with roots in serious research AND internet development. Perl programming and sociology round out the work. Fiona is an accomplished customer service manager and editor. Actually, there is very little information of this kind anywhere online though some can be found in books and trade articles.
Some articles do attract peer review.
Most information comes from internet webpages, a selection of books on research, interviews with specialist researchers, trade articles and personal experience. The Information Industry is experiencing rapid flux. This is not to say the information is completely reliable. This industry is experiencing rapid flux. Observations are just observations.