In the past, the publicly funded workforce system focused its interventions for job seekers on pre-employment activities and for business on getting them competent employees. With the enactment of WIA, attention should shift to what we do for both of customer groups after job-seekers get hired. This training defines ways to improve services delivered to business customers. This training defines multiple opportunities to link employment and training resources at the local level. This training introduces staff to the various tools available under America's Career Kit and helps them understand their role in the changing workforce development environment.
Successful organizations keep in constant touch with their customers.
And, they do it in a systematic way so that decisions are not based on fads or anecdotal information, but on timely objective information from their clients. They measure periodically so that they can determine if actions taken have had the desired effect, and, in what way customer wants have changed. The modules of the training can be delivered in full to those who need it and selectively to other audiences as needed. The modules include lecture, group discussion, and hands-on exercises.