Once the technology is in place, its functionality and ongoing availability depend on the support, management, maintenance, and security of the hardware and software systems. Teachers simply won't use a technology if it doesn't function 30 percent of the time and if repairs take weeks. Invest in support staff. Some schools expect one technician to support as many as 500 computers, a nearly impossible task that forces teachers to wait three to four weeks for a computer to be repaired. Align responsibilities within one department.
Some schools make the mistake of placing technology under numerous individuals.
This almost always leads to wasted resources and ineffective coordination. Don't split technology duties. Insist on centralized control of technology decisions. Establish an MIS steering committee to oversee and help make decisions. Require your district administration to conduct a security audit and design a security management plan.