Please note that if you plan to monitor the broadcast over the Internet, you may need to update your RealAudio browser. Career workshops starting for technicians A new series of professional and career development workshops designed specifically for Laboratory Technicians, TEC2000 Events, start next week. TECs from across the Laboratory have been invited to participate in workshops on career planning, customer service, communication and effective technical writing. Davie Floyd, a research expert on self-reliant learning, returns to the Laboratory to lead this keynote session. She will be teaching a four-part process of reflective critical thinking.
Subsequent workshops are as follows.
Moody specializes on improving communication in the workplace and will focus on techniques required to understand others and be understood. Led by Moody, the workshop focuses on a simple writing method that Moody claims will cut writing time in half. She also will teach skills to help TECs get their point across clearly and make their documents look better. The workshop, which will be presented by Development Dimensions International of Phoenix, focuses on practical communication tools that can be used to provide good customer service. In particular, the workshop focuses on how to take customer service problem situations and turn them around.