As an ISP, we see the huge benefit of having quick support chats with our users through HumanClick. It keeps the phones clear, and allows instant service to our customers. Inc. We are a manufacturer of PC and console gaming peripherals who has had a tremendous holiday sales season. Using HumanClick we have been able to reduce the number of emails and phone calls directed at our customer service team dramatically by being able to answer product questions in real-time. With the real-time navigation monitoring, we have been able to identify inefficiencies on our website and modify it to better serve our visitors.
Visitors are more willing to give website feedback to the webmaster using chat rather than email.
I am going to enjoy watching your product evolve and improve. We almost went with another service that costs money. Kurt Schlatzer SkiMall. Net Greetings from snowy Telluride, Colorado. Over the past couple of days, we have assisted numerous shoppers to the products or information they were seeking.