The Atlanta RPO was selected since it provided a more accurate representation of transitioning from a paper system to an automated system. One of the key benefits is the ability of the staff to respond to customer inquiries in a timely and accurate manner, thus resulting in improved customer satisfaction and a decrease in the receipt of duplicate applications. Findings and Recommendations 1. Screens freeze up frequently and for extended periods of time. Users may have to wait up to 5 minutes before they receive a response from the system.
Users have to exit the claims processing screen to get into the file processing screen.
On-line users have to compete with the batch jobs for system time. VBA has indicated that they will install the 16 bit application in Muskogee which is the next site scheduled for implementation. The VBA CIO Office and Education Service should take the necessary steps to upgrade TIMS from 16 bit to the 32 bit architecture at the first two sites and test the impact before extending the system. The regional office needs to establish system priorities for TIMS processing. All performance issues that impact production should be corrected before TIMS is extended to the third site.