Eddie King, who replaced Randy Bullard in 1987, is in charge of networking multiple departments, on 2 Netware servers. As PC prices fall, more faculty are getting machines in their offices. This makes trouble-shooting for the User Support person much harder. In 1993, the lab hires Monty Baddar for additional User Support, working with Fariborz Babaee. Others join forces.
Software is much more complex and troublesome.
By 1996, the lab hires another User Support person, Alan Breese. The last 4 years as seen an explosion in use of the Internet, especially the Web. This has lead the lab to install browser, ftp, and other Internet software on all PC's. Turnover has been a problem in the last 4-5 years. Since 1994 the lab has added 4 new positions, and has seen 8 staff members leave.