How often you should expect follow up communication from a consultant regarding your incident. Status will always be provided after each onsite visit. Also, consultants are always expected to update their help desk system work orders with ongoing status and problem resolution activities. No workaround is available. A single user or small group is unable to use a necessary piece of equipment or application, as above.
Work is to continue on the problem until it is resolved.
Normal work hours only. The problem is to be repaired at our descression. To be taken care of at our earliest opportunity. 5 Description- Trivial, minor preference settings or questions. To be taken care of at next visit, no special trip required.