Again, I think for straight end users, there should be some testing, some vague guarantee that the thing won't crash. Oh and some documentation would be nice. These things can be had, free of charge. At least, this is my idea of the sort of basic backing behind something used by an end user, a beginner, if you will. That includes both user and developer input from the community.
Usability is key.
No one disagrees with this. But the user types on OpenOffice.org, at least in my impression, are people who are willing to use, find something they dislike and report it back. This means they know how to report it back, or where the item is appropriately discussed etc. The beginner end user can't do this, I don't think. But I wouldn't call you a straight end user, like the office admin woman who is just trying to get her job done.