In other words, a competency is whatever outstanding performers think or do more often, in more situations and with better results and has been proven reliable by systematic study. What you've achieved in the past is important. How you've achieved your goals is a more crucial component in predicting your future success. Two people may have the same technical skills, but their behavioural traits can separate the superior performer from the average one. Your behavioural strengths or competencies are of great interest to RBFG's recruiters.
Technical competencies are the basic knowledge and skills needed to do a particular job.
Behavioural competencies are the traits, attitudes, motives and values a person demonstrates. Competencies are all about how well you are suited to a particular job or business. Each hiring group within RBFG has a set of competencies for positions in their organization. Technical competencies, such as product knowledge and computer skills, are balanced with behavioral competencies, such as demonstrating initiative and strong customer service attitudes. Knowing and understanding the competencies required for various areas of RBFG ensures both your success and RBFG's.