Gov. Bayh's call to action is much more radical. First, one must analyze the differing base premises of the role of information services in the public sector.
State government incarcerates prisoners and builds roads.
In almost every other activity of government, however, information processing is the essential process in service delivery and public policy implementation. Collecting revenue is the process of accepting data about earnings, analyzing that data against algorithms and other rules to determine taxes owed, and then issuing both invoices and refund checks. This process is an almost totally automated IT activity. Consider the functions of health and human services agencies. States then manage files and reimburse care providers, or issue checks directly to recipients.