We are in the first ten minutes of the first hour of a new chapter in human history so profound that historians will need at least a hundred years to make sense of it. They think it's just more of the same, just faster. They think it is just a way to reduce costs, gain new customers. The trouble is that this express train never stopped at the station long enough for them to jump on and they're running behind. That means behaving more like a small Internet start-up.
Technology usually means less jobs and less profits.
And staying six months ahead.