FastAIR reduces employee and customer transaction times. United is currently deploying FastAIR at locations throughout the world. Irregular operations customer information Airport contingency plans. United has developed and implemented detailed plans with all airports to address the essential needs of customers during extended off-gate delays that result from irregular operations. The SOCC has immediate access to the information in the event of severe irregular operations.
Stations also develop and maintain checklists for diverted flights.
United can immediately assess customers' needs and take appropriate actions in case of delays or irregular operations. To keep customers informed during lengthy ground delays, United has implemented a computer prompt that reminds flight crews to update airport personnel on the status of the flight, aircraft provisions and customer needs. Enhanced programming allows flight crews to update the reason for departure delays, giving other employees access to the information as well. Extended delay kits. Developed to boost customer satisfaction and help customers remain comfortable during long off-gate delays.