All payment is in UK sterling. In order to streamline our accounting procedures and keep costs down Metatank runs a limited number of payment options. If the customer is on a monthly payment plan, they must pay until the end of the current full month. If the customer is on a yearly payment plan, no refund will be given. Monthly periods run from the date of signup to the same date in subsequent months.
Yearly periods run from the date of signup to the same date in subsequent years.
If a customer contravenes Metatank's terms of service a refund will not be issued in the event of a cancellation. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation. Fees charged on a prepay basis are non-refundable. Customers are not entitled to receive a refund unless the service is cancelled by Metatank.