Progress on BVPI 157 has to be published as part of Local Authorities best value annual performance plans as well as appearing in the Implementing Electronic Government Statement and may influence the success of any funding bids. This course will be of particular and immediate benefit in making your BVPI 157 plans and in its measurement. Previously Kate worked as Head of ICT in a large metropolitan authority and a small district local authority. Kate has experience of the best value process and the transition from the previous CCT regime working both locally and at a national level. Creating a Service Culture within the IT Department Mike is a persuasive and extremely knowledgeable tutor and we are confident that both those new to this subject and experienced practitioners looking for fresh ideas will gain value from this course.
Subjects covered include creating a service culture and improving levels of customer satisfaction.
This one-day course explains the basics of customer centred service delivery planning and management. Recommended for IT directors and section heads. Developing an ICT Strategy will run at the Stirling Management Centre, Scotland. Martin Ferguson leads this course which focuses on the information management needs presented by the e-government agenda. A must for anyone looking at developing their own ICT or E-government strategy.