Analyze elements of successful handling of conflict to a positive outcome. Critique functions and dynamics within organization systems that affect employee performance in the health care environment. Propose a framework for action that prepares an organization to adapt to the continuously changing healthcare environment. Organizational Behavior, 9th ed. Students are encouraged to access supplemental material from health care literature including texts, journal articles, and the Internet.
Some chapters have a video segments listed.
Each has a presentation by a speaker then commentary by the textbook author, Stephen Robbins. You must view the video presentations using Netscape. You can not use AOL or Microsoft Internet Explorer to view this CD-ROM as you get an error message. Read the chapters carefully, highlight important points, then review the materials before doing the written assignment. The cases are very important as they present actual organizational situations that can be learned from and extrapolated into the healthcare environment.