ITS makes secrecy a thing of the past ITS makes secrecy a thing of the past ITS, a Kuwaiti-based information technology company, has shunned the centralized and hierarchical management structure adopted by most Arab firms, in favour of a highly participative management style with a maximum of two management layers. The result is a motivated and contented workforce which is able to get close to the customer. A company where nothing is confidential and any employee can take part in any meeting at any level exists in the heart of the Arab world, which is typically known for having centralized and hierarchical organizations. Managing director Saad Al-Barrak believes that flat organizations provide the shortest route to customers.
Teamwork plays a key role at the company.
Relationships between team leaders and their groups blend competitiveness and cooperation. ITS has very focussed teams which are responsible for each of its main market segments. ITS teams deal directly with customers and so learn quickly about their needs and concerns and can provide them with prompt solutions. Integrated communications exist between all teams. Electronic mail is used among all units.