Wills cites its great expense as an impediment to expanded use. Perhaps one solution to the gridlock at the offices would be to hire more people. When the downtown office was packed, there was a period when only two windows were open to help customers. But motorists who want more staff at the DMV won't get their wish unless they take the time to write a legislator. They do not want to put money into staffing unless it's absolutely critical.
Wills attributes long wait times to understaffing.
I know we've had several people on medical leave and we don't have a pool of people to draw from. Bob Tribbey, manager of the Waukesha DMV, admits that the hiring process does not allow for rapid responses to increased demand. Tribbey laughs when asked how flexible this system is. We can get limited-term help in the summers and have people work the photo desk. And taking money from the concrete budget won't work, either.