If there is a fee, it is the employee's responsibility to pick up the costs. No one else will have access to information regarding your call. All information about the caller is completely confidential. It is not necessary for the employee or family member to identify himself or herself unless a referral is made. The only exception to this confidentiality is if child abuse is suspected.
State law requires such instances or suspected instances to be reported.
These records contain no reference to individual callers. HealthQuest is funded through monthly employee contributions and matching funds from the state.