Residents in long-term care facilities are guaranteed certain rights by federal and state laws and regulations. An ombudsmen is a volunteer who listens to concerns and questions and works with residents, families, staff, local and state agencies and other organizations to resolve problems or answer questions. Many frail and vulnerable residents cannot speak up for their needs and desires.
Some residents are alone and have no close relatives or regular visitors.
Long-distance caregivers appreciate knowing someone is looking out for their loved ones. Rights A facility should care for its residents in a manner and in an environment that promotes maintenance or enhancement of each resident's quality of life. A resident should have a safe, clean, comfortable, and homelike environment. To be informed of your health condition to participate in planning care and treatment or refuse any treatment, and to have your personal and medical records treated as confidential. To be transferred or discharged only after written notice is given and only for increased medical needs, safety or non-payment.