He returns to his own office and fills out two forms a work order and a supply requisition slip which he sends to an office upstairs. Sometime later the first form comes back approved. Still later he gets the second form, also approved. Only then does he return to the airline office and complete the job. The bottom line is that what should take 20 minutes takes half a day.
Similar things happen literally hundreds of times a day at most airports.
We have the experience to address that problem immediately. That does not mean we have a policy of compulsory layoffs. In fact, we believe the people who can tell us best how to do a particular job are the people who are doing it. And, frankly, we re lucky to be working in an industry that s growing, so massive layoffs are not necessary. What we often offer those who stay with us is training, redeployment and a range of new possibilities that many had probably never thought about before.