Maintaining ready data access for customer advisors will also be an important task in the future. These operators not only handle immediate issues, but also, they attempt to cross-sell additional products to callers. And because Gjensidige management is also using the company's intranet and the Internet, they advocate the Internet as a means of distributing important information. The fact that our end users haven't been affected by each of the stages we've been through so far lets us know that the way we've approached our process has been good. And so, just as with Norway's Vikings, some things about Gjensidige's journey are repetitive.
Some days have rough spots and some, smooth sailing.
But the rewards come in seeing each different destination on the horizon. In each new place, there lies the possibility of finding treasure. International Business Machines Corporation 1999. Produced in the United States of America 3-99. All Rights Reserved.