The systems coordinate the order in which tasks are performed and provide a means for management to monitor the status of work in process. A key aspect of the tools is the ability to create graphical maps of work processes and then implement them very quickly electronically, enabling rapid prototyping and easy modification of business processes to changing work requirements. Provides scripting language or links to programs to store and retrieve information to determine the next worker to perform the work process. Form tool enables the design of dynamic GUI forms. Hardware and software support provides ability to integrate workflow systems to pre-existing computer hardware and software.
Some vendors support multiple hardware platforms.
Support for digital signatures is important for some applications to ensure decision authorization. Administration tools enable creation of worker domains and automatic installation of workflow programs for easy support by computer support staff. The availability of workflow system design tools has increased significantly since 1992. As a result, there are many different packages with widely varying features. Near term improvements should include improved administration and management tools, expanded support for databases and mail systems, and possibly the addition of process simulation capabilities.