A combination of lectures, cases, videos, games and in-class exercises will be used to convey the basic concepts. Students are expected to actively and constructively participate in class discussions, especially during case discussion sessions. Topics and associated reading materials are provided in the course schedule, and students are expected to read these materials before class to facilitate comprehension and discussion. Students are encouraged to discuss the cases and course materials with their fellow classmates prior to class discussions. All assignments must be turned in on time for full credit.
Syllabus is subject to change with notice by instructor.
Some specific case questions are provided to help you prepare the case reports, but your own ideas and creativity are paramount. Keep the report concise. There is no need to summarize the case materials. The report should be typewritten in double space. Benihana of Tokyo Examine the service delivery system of Benihana of Tokyo.