Upon application approval, volunteers must complete an orientation session before beginning work. This includes a health screening by the hospital's occupational health nurse. Tours are given to donors, corporate representatives, and the general public. Tour guides either come in on a daily basis or are scheduled to give tours with advance notice. Tour guide training is provided.
Volunteers also help unpack donations and stock clinics with toys for the staff's use.
Support translators interact with patients and families in a supportive role. The Biomedical Library needs assistance with bindery projects, collecting data, and reshelving of items. A consistent schedule is required. Family Information Library volunteers assist parents and patients with a selection of books, magazines, references, audio tapes and video tapes. The library has an extensive consumer health information collection and computer with Internet access for further information needs.