After 10 days, disabled accounts will require a new setup fee to reactivate. Do not assume that your account will be closed due to zero usage of service. Verbal cancellation or e-mail cancellations will NOT be accepted. You will be continued to be billed until written notification is received. The only person authorized to cancel the account is the individual who is financially responsible for the bill payment.
Service is sold in block months only.
If your account is terminated, by your choice, or for violation of any terms set forth in this document, there are no refunds of current month, except any months past the current month that are prepaid, will be returned. If you prepay twelve months and choose to cancel your account, you will be refunded for the time remaining on the account after it has been terminated, minus a penalty of three months for twelve month prepayment. Refunds will take 2-4 weeks from the date of termination to process. Accounts automatically renew on the same billing cycle for which you were previously invoiced unless you cancel per the terms stated above. Because of the content available on the Internet may be adult in nature, we require all CWIS Internet account holders to be at least 18 years of age, or have the signature of an adult parent or guardian on their account application form.