More than likely, they have developed a healthy suspicion of social service programs and their employees. Moreover, those most in need are also most likely to be socially isolated and mistrustful of professionals. However, when a family begins to trust the human service professional, they are also likely to acknowledge that they have needs and to avail themselves of the services offered. Paying attention to hiring issues and continued support of staff is crucial. Professional staff cannot develop personal relationships with clients or create collaborative and flexible programs in rigid and bureaucratic environments.
Successful programs encourage their staffs to take risks and to be creative.
Effective programs also help their employees set healthy boundaries. Working with multiproblem families is stressful, and developing methods of avoiding professional burnout is important. Successful Programs Are Well Managed and Funded Programs that are flexible and collaborative and that empower employees and clients need appropriate management. They allow the program to evolve and remain responsive to client needs. Research on successful managers finds that they also know how to exchange information and are open to continued learning.