Food Stamp payment accuracy has been incorporated into nearly all DWS employees' performance plans, from the Executive Director to the front-line service providers. The Team will provide training and mentoring to supervisors for the editing process and tools. DWS has certified trainers to teach the techniques to all staff. Local quality circles exist to resolve quality control findings in each DWS office. This will give DWS staff anywhere access to the same records.
Staff can immediately receive answers and clarification to their policy questions.
Information gathered from the quality control initiatives, combined with staff feedback, will determine the design of the instruction. This holistic approach is focused on timely, accurate, and customer-responsive service. Until it does, Utah and other states will pay an unnecessary and unfair price.