Telecommunications is one of the world's most dynamic and brutally competitive businesses.
Today's communications service providers share three fundamental economic problems. They have trouble meeting the tremendous demand for their services, thereby delaying revenue. They can't roll out new value-added services fast enough for a sustained competitive advantage. And they need to improve dramatically their ROI, since financial rewards are no longer based on network build-out and potential customers passed. Automated service fulfillment is the key to carrier survival because it can leverage huge investments in network infrastructure, reduce the cost of order processing, and enable faster introduction of value-added services.