It is a family business, no personnel. The owners who came from Spain a few years ago are very friendly and helpful. You can change money here. Rooms are very clean, beds are rather hard. Busses making a stop in front of the hotel make some noise but this will be in most places of San Jose.
Taxis are cheap and good in unsafe areas as an alternative.
Always take one which is metered, there are enough. TO SEE San Jose is not really a city to love. There is too much traffic and too much pollution. If there is one place in Costa Rica where it is dangerous to cross a street it is certainly here. The pedestrian area is pleasant.