For people who do not feel comfortable to provide their credit card information there is phone customer service which collects that information by reservation number. After finishing booking confirmation number is immediately available, then email is sent with travel information. If the customer choose e-ticketing option, then the whole transaction is complete, if he opted for paper tickets, they will arrive within a week from date of purchase. Ticket exchange could be handled only by phone. Travelocity maintains customer profile, sends newspaper and email notifications for Fare watch.
Site is well organized, easy to navigate, and visual appealing.
It definitely needs work on current service availability and international travel.