The District assumes the responsibility for providing and supporting the infrastructure upon which all technology will be based. Securing purchase agreements for standard hardware and software Procuring off-site storage for backup media ISD Responsibilities ISD would assume more specific responsibilities for the installation and maintenance of District technology resources. Provide support for curriculum development activities in the use of instructional technologies Provide support for the use of technology in administrative functions. Assist staff development in the creation and delivery of staff training in the uses of technology. Maintain appropriate staffing levels of well-trained IS support personnel.
Users respond to checklists and manuals.
Problems that have an immediate impact on instruction or urgent administrative uses should go immediately to Level 2 troubleshooting. Site technology facilitator responds and provides basic troubleshooting. Troubleshooting should take no longer that 15 minutes. This begins Level 2 troubleshooting. User contacts the District help desk.