Working groups identified and analyzed dozens of processes that take too long, receive many complaints or could easily be improved. Last November, project leaders presented the report on phase one to Chancellor Richard Byyny and the vice chancellors, but according to Byyny, it became apparent this spring that UCB would have to take the project one step at a time. But, he said, several improvements have already been made, such as online registration, applications on the Web and enhanced advising. Delaney explained that these areas of the division of student affairs did not get as much attention in phase one as did core functions in departments including the admissions, bursar's and registrar's offices. Delaney said many questions remain about the nature of the center, including the location, hours, functions, staffing and computer support.
Students can now access their grades, perform degree audits and get class schedules online.
Campus Web services could be expanded to give access to personal financial aid information, online book purchasing from the CU Book Store or library accounts. The goal is not to fire people or replace people with computers. The goal is to give staff more time to deal with students. Improving customer service training and employee orientation so that staff are more willing to help students, are more knowledgeable about other departments' functions, and can give students correct information. Conducting an examination of the academic rules and policies of colleges, schools and departments with cooperation from the Council of Associate Deans.