Help Desk Software-FootPrints web based helpdesk issue tracking solution for your helpdesk needs FootPrints has been enhanced to meet user requests for increasingly simple, increasingly intuitive issue tracking and project management. FootPrints 4.3 includes enhanced project management capabilities, improved email functionality, expanded server platform and NT ODBC support for Oracle, making it a snap for users to submit, manage, track and resolve customer issues and projects online .
Users can copy or move issue tickets between projects with a click.
Multiple statuses can now be selected. And, manual time tracking, if enabled, can be made mandatory. The new historical report generator produces reports showing the number of tickets moving from one status to another during a specified time period. Better error handling for incoming email . FootPrints runs on web servers with Windows 2000, NT, Linux and many Unix systems.