The staff took the master plan advice seriously. It gave us a focus. A strategic vision is a clear image of what you want to achieve, which then organizes and instructs every step toward that goal. That strategic vision gave magnetic direction to the entire organization. Nobody needed to be told or reminded of where the organization was going.
Vision is the heart and soul of every strategic plan.
We improved everything rapidly. We opened Sundays and made minor service-oriented floor plan changes. We also forged new, supportive relationships with the Friends and Foundation. The master plan consultant told us to not consider going to the voters for a new facility for five years. It would take that long, he believed, to get ourselves in shape.