There is the question as to what services OIT should be offering and then units can choose to use them or not use them. Also, services to manage the college infrastructures might be a service offering. There are concerns about equity across units. Also, decentralized units have a problem with hiring staff, and when one person leaves it is a major disruption. Maintaining standards within a department is very difficult.
Standards are a difficult issue in general.
Some departments might not be able to afford the standards. Concern that the provision of email is very low on the list of items. This is something that the departments are doing, but would prefer that OIT be responsible. Voice services are given a major priority in the document, while email seems to be treated as an afterthought. Reflectors for classes, in particular, are cumbersome sine students are dropping and adding.