Perceive records management as an ongoing, long-term function through which records and information are made readily accessible to those who need them to make decisions and carry on the functions of the business or the office. Appreciate the need for careful, efficient, and prompt processing of incoming and outgoing mail. Develop a mature attitude toward the need for effective time and work management on the job. Understand how the participative management approach can overcome a worker's resistance to change. Understand how miscommunication occurs and what can be done to avoid it.
Skills Learn and apply basic indexing rules for filing.
Record telephone message thoroughly and accurately. Read and annotate incoming mail according to the preferences of the employer. Select appropriate postal and shipping services for various kinds of outgoing mail. Develop good listening skills.