Pilots want 24 percent over three years, along with other concessions, says The Journal . Obviously, this system cannot be blamed for the pilots' disaffection. That had been fermenting for years. But there are some cautionary lessons in this for all CIOs. The pilots contend that the Optimizer was rolled out after a limited briefing with pilot leaders and with no extensive testing of how the system would work in the real world.
Technology is powerful stuff.
If you're going to change the way people work, beware. People who are disaffected to begin with may just be waiting for something to rally around. Don't you be the one to give it to them.