Some cases require supporting documents to fully address a question or problem.
Supporting documents may be PDF files, Word documents, sounds, movies or other files. A client viewing the case will need to download and open the file in order to use it. You should consider the size of the file, how long it will take to download and if the client is likely to have an application that can open the document. Creating documents You can use any application to create documents. Keep in mind that the client must have an application capable of opening the document in order to view it.