It's merely a record of what you've done and why, how it works and how often, who uses it and when, etc. Organizations lacking documentation for their systems are not failing in their managerial responsibility because of some technical difficulty. The documentation is absent because nobody in management cares enough to make sure it gets created and maintained. There's no poor technology to blame here, just poor management of a vital corporate resource. Once you know what you have, and have documentation in place to govern its usage, an opportunity presents itself.
Standards are a double edged sword.
On one hand they offer reduced training, maintenance, upgrade, documentation and operational costs. They also increase commonality of data formats, consistency of problems, increased ability of people to replace each other during vacations and illness and some semblance of sanity at the help desk. On the other hand they restrict personal freedom. On one hand the corporation benefits financially, on the other hand the users get to create technical fiefdoms, exercise their local authority, personal independence and creativity. Which to choose.