Planning helps us decide what to stop doing as well as what to start doing. It will help the Authority Board and librarians decide how best to deploy our finite monetary and human resources. Libraries need to be involved in a continuous transformation process, constantly changing and adjusting as our community changes. Transformation is a process of evolution, beginning with what already exists, and developing into something new, different, better. The Library needs to build on our strengths and successes while looking for more effective ways to serve our customers.
Taxpayers look for results.
They are willing to pay for services that have a positive impact, and will not support those that do not. Articulate a community vision - a description of how the people who live in the community want the community to be better. The Library must recognize it may not be the same for all community members. Scan the community - to know and understand the community. Scanning the community gives some indication of where the community is headed.