Continental and Northwest have been good in this regard. I would like to know how airlines make money with the bad bad service lost baggage never ontime,and the Pilots make too much money along with the Mechanics and Ground crew. Out of the 400 complaint letters and airline responses we received, it was surprising to see how many passengers indicated or said they would fly the carrier again. Many live in cities where one airline dominates. As for labor, the job market is really tight for the airlines.
Unions are still powerful, unlike many other industries.
That's why Delta is finding out how just pilots refusing to work overtime can result in cancellations of hundreds of flights. It seems to me, today's society is gimme, gimme, gimme minded. Nowadays, airports have become sprawling bus stations. What this means is that airline travel is now a commodity, and people dress, act and complain accordingly. Without anything to wear, the airline will usually allow you buy some essentials.