We can automatically bill your credit card at the preferred billing interval. If you choose not to pay automatically by credit card, you will receive a paper invoice in the mail. Many people are surprised when they call for tech support and give their account number and we ask their name instead. Each customer has an account number but that number is used only for the billing software. We know our customers by name, and even by voice.
Some folks like to stop in at the office and talk for a few minutes on occasion.
When you call for tech support we understand how frustrating things can be. One little checkmark here or there or one setting wrong can mess things up. For people new to the Internet a lot of it can be scary, that's why we're here. No question is a dumb one and we can help you through setting things up over the telephone. We have an 800 phone number for customers who would experience a long distance call to call Lewiston.