Our service has greatly improved. When we installed the new system, we noticed an immediate decline in the number of calls. We now receive approximately half the calls we were receiving previously. With the added flexibility of ActiveLINC , Seminole also uses an interactive voice response service, which mimics the Web, that allows students that do not have access to a computer to register and make payments over the phone. It was critical for Seminole to provide immediate service to these students.
Students come in now and get excited because there are no long lines.
Seminole can give them individual attention instead of having interactive group sessions. Seminole plans to demonstrate its success with ActiveLINC, Web-based services, and Web registration at a community presentation. With the help of Unisys, we are ahead of the game. Visit Seminole Community College on the web.