Travel will be charged as actual expense for time, travel, meals, lodging and other related expenses when travel exceeds 500km from a Sun office. If software is installed on systems prior to shipment the software warranty will begin on the same date as the warranty for the system on which it is installed. Commitment made to return or acknowledge the initial call for warranty services within a specified amount of time. Software call back responses vary by product according to the description found in the Global Warranty Features . In some locations, service calls may be logged 7x24, but warranty service activity does not officially begin until local business hours begin the next day.
Service availability is based on consecutive business hours.
In some locations, service calls may be logged 7x24, but warranty service activity does not officially begin until local business hours begin the next day. The product warranty can be uplifted to a higher service level through the SunSpectrum Support program. Enhanced services may be available through the SpectrumPac program or as a separate product option. All rights reserved. Terms of Use .