The desk is manned by staff with computerized access to the store's inventory. In this way expedient service is offered to busy customers. Immediate answers on the availability and location of a particular item can be given. Store maps are also obtained here. Approximately eighty-five thousand titles of general interest are displayed on two floors, mostly alphabetically by author within a subject area.
Specific items are easy to locate because of excellent signage and orderly, eye-catching displays.
The spacious aisles allow patrons room to maneuver. International bestsellers are positioned near the front entrance. Tables of signed books are also displayed close to the entrance. The Canadiana section is guarded by a painted wooden RCMP officer, while the mystery section is adorned with a body outline on the floor. An extensive international newsstand is situated near the back entrance to the store.