The ANZ bank will provide free transactions to all customers over 60 and introduce a new customer charter in an effort to improve its reputation. He said ANZ had made progress in rebuilding its financial position in the past three years and now had to improve the way it dealt with people.
Tangible action is what is now required.
This costs us real money to do. When ANZ does not meet service standards, a donation will be made to the charity of the customer's choice. The charter will be finalised after consultation with regulators and consumer groups on October 1. Consumer, pensioner and farming groups welcomed the changes. While this is welcome news for ANZ consumers, we need an industry-wide commitment to affordable and fair banking for all consumers.