Flyers are well designed, accurate, timely. Publicity releases are prepared weekly and used by at least one newspaper 75 percent of the time. Files are maintained in an orderly and functional manner. Telephones are answered according to library procedure and in a friendly, smiling voice. Callers are transferred to appropriate personnel with as little as possible repetition for caller.
Statistical information is current and in easily retrievable format.
Photocopies are produced accurately and in timely fashion. Inventory is current, legible, with necessary information. Requested correspondence is accurately provided for the Friends of the Libraries in Orrville and for the Contributions book. Gift and Memorial Contributions book is current and has an attractive appearance. A Job Safety Analysis is performed annually, documented and reported to the designated Safety Officer.