As a result, the response is likely to be well thought out, and customers aren't forced to sit on the phone waiting for an answer. Companies also recognize that they can save money by posting solutions to common problems on their Web sites. Software companies also offer technical support resources on their sites, including drivers and updates available for download. If you've exhausted your manufacturer's Web site or your problem is not with a particular product, you may want to seek a solution from a larger cross-section of Web users. A cottage industry of online support sites can help.
Some sites compile an array of support resources from around the Web.
A lot of support sites depend on the Web's sense of community, letting users post questions for other knowledgeable users to answer. The Internet, with its vast range of resources, is ripe with information and knowledgeable sources. While it may not hold all of the answers, it's home to many forums where you can pose your questions and not feel as though you're strapped to a dentist's chair. Click here to send comments and column suggestions.