The EIT identifies the critical business processes. Business process improvement is a continuous cycle. As the business environment continues to change, new methods, programs, and equipment need to be evaluated. Customers' expectations change which require businesses to continually evaluate their products and services. People within organizations develop knowledge and capabilities that can be used for process improvements.
Unattended processes degrade over time.
There are better ways to do things, and organizations must find ways to improve. However, if time does not permit a full reading, at least the Foreword by James Champy, and the initial two chapters are recommended. Dr. Caudle notes that for decades, government officials followed the dogmas of the quiet past in doing government's work. Legal mandates or internal tradition built a morass of processes which did little to serve the customer of government products and services. Government managers, seemingly trapped in a labyrinth of outmoded ways of doing business, simply asked for more money and people to keep operations afloat.