This line operates 24 hours a day 7 days a week and is open to anyone who needs mental health crisis services. The call is routed to the closest crisis team. If all teams are busy, the line rolls to a back up line that can either handle the call or contact crisis workers in the caller's area for direct intervention.
Someone is always available to answer and locate crisis services.
This line is provided by the TennCare Partners Program and funded by Premier and Tennessee Behavioral Health. Operated by the TennCare Bureau. The Bureau of TennCare contracts with Crisis Services of Nashville to operate this program to assist consumers in obtaining urgently needed medical services and to advocate for children in the Department of Children Services custody. The TennCare Bureau contracts with the Mental Health Association of Middle Tennessee to operate this line to provide information on the Partners Program and provide external advocates to help consumers access services. Will also help exercise their appeal rights if that course of action is needed.