They realize that finding a solution is a higher priority than placing blame. In solving problems, they first look for flaws in the organizational structure rather than in people. They give others a second, third, and fourth chance. They often put out a suggestion box - read the contents once a week, and act on them. They realize that goals are dreams with deadlines.
Successful leaders learn from the past, focus on the present, and prepare for the future.
They understand that a group of people committed to a shared vision can accomplish the impossible. Give employees some breathing room. Each week they select two items from their to-do list and delegate them to a capable employee. They are willing to create openings for exceptional people, even when a position isn't available. They surround themselves with talent and carefully nurture it.