Shoppers can compare up to 10 products and pick up or return purchases at stores. But to challenge the leaders, Best Buy must eradicate site failures and add features like express checkout and gift-wrapping. Service reps respond to emails and pick up the phone faster than at any other site tested. Shoppers can pick up and return products in-store or via mail.
Site offers online order status, tracking, and history.
The site failed many times during product searches. It lacks express checkout, and shoppers can't cancel orders online. I could not complete the order online due to site problems. The order was finally completed on the phone.