Alltel Corp. That real-time connection through the Internet can be seen in relationships between partners and suppliers, as well as with customers. In its WorldCommerce strategy, WorldCom has moved all procurement and expense processing online, reducing spending and streamlining the ordering and approval processes. According to Callahan, the savings come from the volume of invoices now handled electronically. Telecom companies are taking advantage of technological innovations to speed up internally focused business practices as well. ADC recently deployed a product-development management application, which helps engineers manage and design products.
Several companies report saving millions on operations by leveraging new technology.
For its remote service workers, BellSouth this year launched Technet, a wireless database application that lets drivers check the status of orders and appointments, update inventory in real time, and communicate with managers. Technology is also being used to improve company communication. A good example is the widespread use of intranets. ADC installed the ADC Broadway for employees to automate expenses and access other business applications. WorldCom estimates its intranet home page receives 70 million hits per month.