Service delivery takes place in the residential computer lab and on-site in student rooms.
For technical support in the residential computer labs, the ITAs are further supported by the Residential Labs' Information Systems Specialist who works closely with both the Associate Director of College House Computing and the University Life Technology and Information Services office. ITAs record their progress and time spent on problems using the same database interface, producing a searchable database of problem solutions, employee histories, and other administrative data. The ITAs are also supported by the Associate Director of College House Computing who works with the House Dean, the Computing Managers, and the ITSSs to ensure consistent, high quality computing support throughout the residential system. The work of the ITA team is coordinated by the in-house CMs and is supported by the ITSSs and the Information Systems Specialist for the Residential Labs. Training is provided by the ITSSs, with support from the Associate Director of College House Computing and the assistance of the Computing Managers from each house.