Some manufacturers attribute tremendous quality improvements to using a few simple SPC techniques. Others complain that creating all those charts is a waste of time that doesn't really change anything. Only 14 claimed to do it all by hand, but 52 said they use both methods. The most effective way to change the way people think is to show them a better way. Anyone in the organization can be the champion of these tools and lead the organization to this new way of thinking.
Success breeds success.
Once people begin to see the results of using this new way of thinking, they will want to become a part of the success story. Capability indices improved dramatically with the initial implementation of SPC charting but have now reached a plateau. We are faced with the problem of how to reach the next level. There are a several techniques that we are not familiar with that may be of use. However, it is difficult to determine which courses or seminars would be most beneficial.