No longer will you spend endless hours on the phone describing screens and dictating keystrokes. By seeing what is on the user's screen, you will fly through support cases, diagnosing problems faster and closing more calls per hour than ever before. Stop wasting time traveling to the user's desk - whether it's down the hall or across the country. Not only is this method frustrating, but it's labor intensive, costly, and ineffective. Instead, use DoubleVision to access your remote sites from the comfort of your office.
Training remotely provides all of the benefits of a traditional classroom at a fraction of the cost.
They say a picture is worth a thousand words, but when it comes to tech support, it is priceless. DoubleVision's TrueScreen feature makes sure you see the user's screen just as if you were sitting in front of it, while Instant Replay lets you play back the terminal activity leading up to the problem. Just as Federal Express is viewed as more responsive and professional than the U.S. Postal Service, you are judged by the level of service you provide. You'll slash training costs, handle increased caseloads with fewer personnel, and increase productivity company-wide by decreasing employee downtime. These are concrete results that will get you noticed.