Deserts should be prepared by an expert, not by an institutional wholesaler. We expect fabric tablecloths and napkins in this range. Budget range restaurants are mentioned where they rise above the ordinary. Anyone can buy canned soups and frozen pies from Sysco and call themselves a full-service restaurant. We value good preparation where the chef is doing the best possible with the resources available.
Service can be completely casual, if it's prompt.
Even a sandwich shop can be outstanding if it serves fresh, top-quality ingredients. We expect hotels and motels to be clean and feel fresh. Our reservation should be accurately recorded, and registration procedures should be started before we arrive if we've made a reservation. We expect mechanical systems such as elevators and hot water to be fully reliable. Every lamp should work, and there should be adequate phone lines for outside calls.