This new consulting service is available today and being offered to qualified prospects. For example, we evaluate whether the site offers robust shopping-cart functionality. That not only brings customers to the site, but encourages customers to purchase online. 24-hours a day, seven days a week. Nexgenix evaluators also test how long it takes to receive an answer to an e-Mail inquiry.
Sites receive points for each metric based on response time.
The eRQ's metrics for Knowledge Management test how effectively an e-Business collects and leverages customer and business performance data, using data mining, user profiling and personalization. Our testers are evaluating how well the sites are capturing customer information and using that data to provide a personalized experience to users. Site evaluators will also check to see if they are greeted by name upon returning to the site and if the site targets online banner advertisements based on information collected from the user. Successful Reward Management sites feature a community section or special content to foster the growth of an online community. We're not measuring if a site looks good, bad or ugly.