Includes numerous charts and graphic illustrations. His understanding of theory, and its application, is guided by mathematical knowledge. This was voted one of the top ten books on quality by Quality Professionals. Authors Tweet and Marciano offer a detailed look at each step in the process and provide you with practical information to accomplish it. With a complete explanation of the four phases and twelve steps of a benchmarking venture, section one of the book serves as a reference guide and supplies you with checklists highlighting the actions to be taken during each stage.
Statistics provide a framework for systematic clarification of ambiguous and uncertain processes.
This important resource is written for health care marketing personnel, strategic planners, program designers, administrators, and other health care professionals who conduct or contract for health studies as well as researchers, and academics. All rights reserved.