In urgent situations, you can see a counsellor the same day you call. Each counselling session lasts between 50-60 minutes, and takes place at our offices. You should tell your supervisor or manager that you have an appointment. If you are asked what kind of appointment, you can say a medical appointment. Since you are entitled to these employer-provided services, you should approach this conversation with confidence.
Some employers make employees very accountable for time spent away from work.
Steps can be taken without violating your confidentiality. The first thing a counsellor will do is listen to your concerns. The counsellor may ask questions to find out how the problem is affecting various areas of your life. Then the counsellor will find out what expectations you have about resolving the problem. When the time is right, the counsellor will also provide some objective feedback.