Only MyDailyApple gives you so many ways to improve and take active control of your health. If the information does not match exactly, the results cannot be downloaded. The requisition form may not have been filled out completely or accurately, or the information on your requisition form may be different from the information you provided on our response card. Also, if the correct form is not used, i.e. an outdated Quest form or a prescription tablet, the information necessary will not be in the database and therefore your results will not be found correctly. Your doctor should fill in all of the information requested on the requisition form and include your Social Security number.
Some doctors use patient or chart numbers.
Our system does not recognize patient or chart numbers, only Social Security numbers. If the name you used on your response card differs from the name your doctor listed on the requisition form, your account at TheDailyApple will need to be modified. Once you have updated your records, please request your results again. If you believe that the information was incorrect or incomplete on the requisition form, please contact your doctor to receive your results. If this does not resolve your issue, please contact our Customer Support Department and we will research this for you further.