Effective decisions and actions are based on the analysis of data and information. An organization and its suppliers are independent, and a mutually beneficial relationship enhances the ability to create value. These Quality Management principles are a basis for management to work from. It is upper management's responsibility to carry out these steps. This is accomplished through employee and customer contact as well as feedback.
Total involvement is the key.
So many people attempt to fill this leadership role with little success. Even though the leader is responsible for each of these steps, it is imperative that the people be involved along the way. Communication is also a very important item to remember. Lack of communication can cause many hang-ups and may become detrimental the TQM process. Communication ensures that both employees and management are kept informed of events that are occurring in the work environment.