Support Advanced topics in software support.
Students work in teams to create and manage their own help desk.
Emphasis is on troubleshooting, problem-solving, installation, maintenance, customer service and technical writing. Textbook Running An Effective Help Desk by Barbara Czegel Method of Assessment Documentation of job history to verify competency. The information you receive on-line from Edmonds Community College is protected by the copyright laws of the United States. The copyright laws prohibit any copying, redistributing, retransmitting,or repurposing of any copyright-protected material.