An effective group communicator knows how to create a supportive climate. A defensive climate in which members feel threatened can be brought about by several kinds of behaviors. Evaluation occurs when members are judgmental. Strategy occurs when members' follow hidden agendas. Neutrality occurs when members are indifferent.
Superiority occurs when some members feel better than others.
A supportive climate allows group productivity. By acting in the following ways, members can ensure a positive group atmosphere. Description involves sharing one's feelings without assigning blame. Taking a problem orientation means collaborating to find a solution. Spontaneity means open and honest communication.