Service leadership will be the key competitive advantage. Turning your vision into reality requires an inside-out approach. Whether you are a beginner or seasoned professional, this high-impact presentation will reveal powerful strategies you can use at all levels of the organization. Mark will highlight strategies for effective service leadership from his best-selling books Best Practices in Customer Service and Only the Best on Success, and will emphasize what it takes for teams to work. This will be a great opportunity to relax, network with your peers, and to see Chicago from a different perspective from Lake Michigan.
Space is limited.
See Registration Info for pricing information. Cocktails, dinner and entertainment included. Transporation to Navy Pier also included. Click here for pricing info. The following forums will take place right on the show floor.