As guidelines are not completely applicable, the employee uses judgment in applying, interpreting, and adapting the guidelines to specific situations. She refers any significant deviations to the supervisor or a higher-graded employee. The employee applies rules and procedures to perform a range of personnel support activities and respond to inquiries. The work assures that personnel actions are processed properly and on a timely basis, affecting the accuracy and reliability of further personnel processes. Contacts are to answer basic questions, provide standard instructions, and ensure that all documentation is in order.
Work is primarily sedentary, involving no special physical demands.