There is concern about the competitiveness of IT services. We have increased demand for more IT products and services. There is growing pressure for outsourcing. Client Management 6. Our clients are not complimentary about IT services.
Top management is concerned about IT effectiveness.
People Resources 9. There is concern about current staff deployment and the ability to satisfy strategic client needs. There is increased pressure to optimize IT skills base. There is increased pressure to re-skill portions of the IT organization. There is a need for more effective tools to assist in monitoring, measuring and managing people resources.