Positions in this class review and analyze service requests and produce service orders for vendors in order to provide telecommunications services and equipment to assigned customer agencies and institutions. Performs work of moderate difficulty by reviewing, analyzing, and processing requests for services from customer agencies and institutions. When requested products are not available through the Department of Information Technology's contracts, coordinates procurement of substitute items or initiates competitive procurement. Positions in this class resolve problems when established delivery dates cannot be met and may be assigned to teams in order to complete extensive, complex projects. Receives general supervision from a Telecommunications Customer Service Manager.
Work affects the efficiency of the telecommunications services provided to customer agencies.
Effective job performance ensures timely and efficient telecommunications services for assigned state agencies and institutions. Ineffective job performance may result in time delays in projects, financial costs to the state, and loss of customer goodwill. Working knowledge of the structure of state government. An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience. This class was developed by the Department of Information Technology effective December 1, 1993.