Autonom-e delivers service providers a platform to increase customer satisfaction and retention rates, while attracting new customers. Autonom-e is integrated directly into the web site of a service provider allowing customers to independently and securely manage their accounts online. Customers can submit payments, provision services, access account information, request information, submit trouble tickets and perform related customer-oriented activities online. Autonom-e empowers service providers to take their billing and payment processes to the Internet.
Service providers can accept payments directly from customers or bill to consolidators.
Autonom-e provides tools for customers to view and analyze usage histories and patterns. Autonom-e queues customer requests and inquiries into the workflow mechanism within the MaxBill system. This ensures that each task is directed to the appropriate department within a service provider s organization for proper handling. Remote access to alimited selection of the customer database can be granted to a service provider s partners, dealers, resellers and other third parties.