1 Open Acer Access Dial-Up connection and make sure the User name you enter is the one that starts with letters acr .
Some users mistake their email username for the dial-up username.
Usernames and Passwords are case sensitive so copy them exactly as they appear in your welcome email. FIX Email FIX Make sure you enter your username as the whole email address. Email username has to be in all lowercase letters. Copyright 2001 Acer Access.