Less than 30 minutes all up from switching on machine to first useful scripts. Entering the patient data was a longer story. Very minimal time involved. Pretty easy even for a computer illiterate. We installed, played for a couple weeks then went live on the day we had a 4 hour training session with the developer.
Support is personal from the designer and within a few hours of e-mail, or immediate via telephone.
Quick and responsive to needs and suggestions. Easily accesible, both via e-mail as well as telephone. Any problem overcome immediately. Paul Carr is always available to answer questions- even dumb ones. Well designed layout makes all relevant patient details visible on one window.