So I've been watching the technology, building the Web site, and testing it. For us, the video is of good-enough quality right now. But for most business users, the issue isn't so much quality as it is utility. You can respond to his question a lot more intelligently. Video can be tied in to just about any business function.
Training is an obvious application.
But there are industry-specific applications as well. In manufacturing, for example, you'll be able to diagnose and repair machinery from a remote location. We should stop looking at video as something discrete or separate from the rest of the world. It's part of HR, part of supply-chain management, part of financial planning with your retirement consultant. It doesn't have to be considered the primary application.