Typing speed is always increased after a few weeks of answering. Messages should be concise and spelling as well as grammar should always be checked and monitored. Message delivery is the final, and most crucial, phase of the messaging process. Let's assume the operator represented a professional image and took a clear and precise message. If it was not dispatched properly, the reputation of the answering service will suffer.
Some businesses choose to pick up their after-hours messages first thing in the morning.
Others like to have their messages sent to their pager as the service receives them. Every business will require a message delivery pattern. As a professional communications expert, the message center manager should help in determining what works best for a particular business. Other things to consider when determining a message delivery format are labor factors. Here is a simple question to consider.