An independent survey conducted by the Utah Department of Health has measured the satisfaction of health care consumers with the state's five leading HMOs. While many factors influence how satisfied consumers are with their health plans, ease in choosing a physician and the number of doctors to choose from made the most difference in how a health plan scored compared with the overall average. IHC, for example, was above average in all 10 categories, but especially excelled in those two physician choice questions.
Survey covers ten measures, from clinical satisfaction to physician availability.
The survey asked subscribers to Utah's five major health maintenance organizations to rate their satisfaction with ten features of their health plan. This is essentially a report card from our customers, and the bottom line is, everyone at IHC, from the people who are designing our health plans to the people who are delivering care, are at the top of the class. The survey was conducted from June to October of 1996.