Study front office management and total hotel organization as it relates to the front office. Methods of statistical analysis are applied to the hotel in areas of price structure, occupancy patterns and income. Also covered are computer applications in the hotel industry. Examines property management concerns for hotels. Operational areas reviewed include housekeeping, security and maintenance.
Special emphasis is given to feasibility studies and business forecasting.
Course includes an introduction to labor relations, retention and departmental budgeting. This supervised program of work in the hospitality industry gives students an opportunity to acquire practical experience in their chosen field. Objectives are set jointly by the supervising employer, student and faculty member. An informal colloquium will be included during the semester to integrate theory and practice. In-depth series of current topics affecting the hospitality industry.