No Password Hint - If you did not set up a password hint, you'll need to contact the Helpdesk in order to retrieve or set up a new password. Passwords cannot be viewed, even by WebCT administrators, but the Helpdesk is likely to be able to provide students with information about their initial passwords. However, if a student changed his or her initial password, it may be necessary for a Helpdesk supervisor to change the password back to the initial password. Students need to contact the Helpdesk for assistance with password problems. Can't Remember Username - As explained above, usernames for students are their Bengal ID numbers and usernames for faculty are usually their ISU email names.
Students can contact the Helpdesk to ask for help identifying their usernames.