Specially trained staff members in DECD field offices work directly with companies, developers, community groups and municipalities. They help promote business development, job growth, affordable housing and neighborhood revitalization in the communities they serve. Taking Action to Improve Customer Service Staff decentralized Professionally staffed field offices across the state increase agency responsiveness and understanding of community needs. Percentage of staff providing direct customer service has doubled. Training increased Only knowledgeable staff can provide excellent customer service.
Training is an ongoing part of every staff member's job.
Customer input sought Advisory boards, discussion groups and stakeholder involvement ensure customers' voices are heard. Program Tracking and Reporting Unit created Quantitative measurements help agency gauge performance and target areas for improvement. Procedures streamlined Improvements in agency procedures reduce red tape and eliminate confusion, so customers get results fast. Economic Development and Manufacturing Assistance , loans and loan guarantees to businesses for job retention or expansion including funding and tax credits for new machinery or equipment, acquisition of real property, infrastructure improvements, and renovation or expansion of facilities. Export Assistance , help for entering the global market, including foreign market analysis, international trade and market data, and export statistics.