He has performed theoretical, methodological, and field research on workflow management and automation. He has taught several commercial and academic courses on workflow management. Workflow Management Workflow management is a discipline that studies the coordination, communication and control of organizational processes by means of information technology for the purpose of improving these processes. An organizational process contains the set of activities involved in handling an arbitrary number of similar cases, which typically stretches across boundaries of departments and organizations. A workflow process is an automated organizational process, which means that the coordination, communication and control within a process is done using information technology, but the activities within the process are either human, or automated, or a mixture of the two.
Workflow management poses problems of interdisciplinary nature.
The field of Information Systems shows an interest in workflow management systems, being the tools to support workflow processes. Organizational science shows an interest in workflow processes, e.g., interaction between organization and workflow technology, how to conduct a workflow project, and the impact on different types of organization. At the intersection of both disciplines there is methodology. Methodological research addresses definitional issues, in an attempt to help architects of workflow tools and designers of workflow processes by means of methodologies and tools. Methodologists are interested in ways to improve workflow projects, modeling techniques that exhibit essential properties, and validation of methodologies.