Bosses learn too. Peter Checkland's original conception of this area went so far as to relate soft systems methodology to crisis, conflict, uncertainty or unease in human relationships. The tools that have been developed help us explore these intense types of relationships. The third major area we will look at are systems failures . I created a glass half-full of accomplishments where there was nothing before.
Systems failures are in the eye of the beholder.
Soft systems are less easily dealt with. Colleagues of mine in the British business world certainly admire the ability of the US constitutional system to handle repeated inquiries spanning, in total, decades of activity, challenge, and counter-challenge into allegations of misconduct by even the foremost leaders of the country. It certainly is a common event in Western business. Alan Waring suggests a whole suite of tools to apply to systems failures and a process to gain insight and to learn lessons so that the possibilities of similar, future failures are lessened. So that is what we are about.