The system,also provides TAPI access for PC TAPI enabled applications, such as spread sheets and word processors. An integrated voice response system provides for the use of a touch-tone telephone to request information from a computer database. The requested information is translated to a voice which speaks the requested information. By so doing,the system provides accurate, reliable and faster information ,without the need for a live person. Unlike some systems that restrict the use of the interactive voice response system to an application, e.g voice mail,the interactive voice response is a centrally available resource that is pooled.
Users can incorporate interactive voice response services to meet their communication needs.
Another example use, is in the provision of interactive fax response service to each user or application. Each user permitted to use the system can have his or her own personalized interactive fax response service. Voice mail Provides message access functionality via a standard telephone line. These include personalized welcome messages, message directories and erasure of old messages. Message functionality and playback are available via the internet.