We are busiest in the morning, particularly Monday and Friday. Quick Facts Exchanges must be completed at least 24 hours before your originally scheduled performance. Exchanges are not complete until you receive confirmation from us of you new performance date and time. If you haven't heard from us within 24 hours of the time you submitted your request, please call us at 202 547-1122. Please double check your new curtain time when exchanging tickets, especially if you are moving to a different day of the week.
Ticket exchanges are subject to seat availability.
Tickets can be exchanged for the same play only. No refunds are given for exchanges into lower priced performances or seats. When you and another subscriber are exchanging tickets and would like to be seated together, tickets for all parties must be included in the same envelope or with the same fax to ensure that you will be seated for the same performance. The earlier in the run you use your SSB privilege, the more likely it is that you will be seated. Please call 202.547.1122 for more information.