That's what they'll expect. And, you'd be advised to set up a computer at your Customer Service desk or department to handle these questions. Finally, people don't easily give away their e-mail address in fear of being bombarded by commercial messages. We use this data to understand who visits our Site and to make improvements that better fit your needs. Today's Market is pressed for time.
Time is their most precious commodity.
If you want the time and consideration of your prospects, you're going to need to offer them something of value in return. Make your Site fun or make it useful . To do this, you need to rely on your knowledge of who your customers are. What are they likely to own or do for a living, etc. Fun is a matter of taste.