Also if you have any problems with the self installation process. Your LAN access should be working within the first 3 weeks after school begins. Include your name, your residence hall name, room number, phone number, and a brief description of the problem along with any error messages that you received. Either provide permission to enter your room to resolve the problem or indicate the times available for an appointment. In the event that the problem precludes you from sending an e-mail message from your computer, please use one of the computers in the residence hall labs or one of the general accesses computing labs.
Support is extended to cover the network connection only .
Problems with your computer's components and other installed software should be referred to the vendor. If you wish to employ D.S.U. Computing Services staff to investigate and recommend a solution to these types of problems, send an e-mail message as noted above. In the event maintenance reveals inappropriate use or behavior, you will be billed, the standard charge, for the time to resolve the problem. Such billing will not preclude action through the University disciplinary process. Connectivity with server functions is not authorized under this program.