The big-picture people Trainers have always complained about being overlooked and underappreciated by top management. The emerging roles of the CLO and CKO may be a sign that companies are finally taking a good, hard look at how learning can increase the bottom line and in the process, moving training professionals from the basement to the boardroom. Learning suffers when IT hijacks Knowledge Management Organisational learning has been hijacked by IT, in the guise of knowledge management , and employers are struggling to address the human issues associated with knowledge creation and exchange. A few daring companies are beginning to share knowledge they previously kept to themselves. The details vary, but all of them are using extranets secure, limited-access networks running on the Internet outside the company firewall as the vehicle for these innovative practices.
Weekdays are a different story.
However, a company that bases its KM program on a culture of trust among colleagues and that recognizes and rewards the intangible contributions of its employees will find itself with workers who willingly give up their knowledge in the spirit of cooperation and volunteerism. New ways of learning Adults with poor literacy and numeracy skills say they are keen to learn more - especially if they could use computers to do so. Vantage Learning bets on the latter. What's more, its head honchos predict a major classroom revolution with its open-ended essay grading technology. Other growth-hindering factors include fussy end users and traditional IT departments that do not encourage such communication practices.