The Controller's Office staff reviews all accounts 60-days past due. American Express typically initiates cancellation of the card if payment is not received by the 90-day due date or if the account has a history of delinquent payments. Renewal cards are not routinely sent to cardholders who carry outstanding balance. Card Renewal American Express automatically sends renewal cards directly to card members every two years during mid-February. An AMEX card is lost or stolen.
Speed is important.
Call as soon as possible . A replacement card will be mailed immediately. Upon prompt notification to American Express of a lost or stolen card, the card member will have no liability for charges made after a card has been lost or stolen. A change of name. A question arises about the monthly statement.