Senior managers must understand, adopt and promote strategic objectives. Current systems reward building and maintaining stove-piped organizations that can stalemate innovation and destroy teamwork. Strategic plans must set longer term goals to guide and synchronize major efforts but also identify near-term actions, start transitions, and gain credibility. Performance Guidelines Link to Strategic Planning. Wherever possible, performance measures should be linked to strategic planning missions, visions, goals, objectives, or strategies.
Strategic plans provide the context to define individual measures and interaction between measures.
Engage stakeholders . Empower the field . Empowerment means making the factors for incentives and disincentives of actions and decisions visible to all parties, precluding the need for oversight. Performance measures are a key methodology. Strategies and tools must allow local managers to define and measure performance and results against stakeholder expectations.