Guests will either be offered someone to talk through the problems or be allowed the space to be alone. Presently Dial House is only open on Friday evenings and weekends. Since it opened 23 people have used the service. The number of guests aceepted in to Dial House at any one time is dependent on their needs. Overnight accommodation is to be available within the next two months, with plans to extend opening hours.
Staff keep anonymous records of telephone calls and the guests they receive.
Staff suggest guests consult their GP or psychiatrist about medication concerns. Aggressive or violent guests or those suffering the effects of alcohol or drugs will be asked to leave. This does not mean they can not return later. Leeds Social services offers training and support to Dial House staff.