An autoresponder allows you to automatically keep a record of all incoming e-mail and the outgoing responses. If you are a staff of one, consider using this low-cost method. Autoresponders are an inexpensive time saver for the entrepreneur. E-mail management software. If your budget allows, consider purchasing e-mail management software.
Some systems can deliver historical reports and graphs.
These reports can monitor the effectiveness of your overall system performance, as well as individual agent productivity. Some systems can export data for processing by external reporting tools such as Microsoft Excel or Seagate Crystal Reports. It loses in the cost-benefit ratio when the equipment and labor cost of collecting and responding to complaints exceeds the potential savings of the service initiative. Two key problem areas common to most e-mail service centers are routing and processing. Routing problems affect the distribution of incoming e-mail.