The editors capture nonquantifiable knowledge from feeds that zap as many as 8,000 published papers, speeches, books and magazine articles across their screens daily. At that time, while she realized she couldn't always afford to retain employees, she was determined to at least hold on to the knowledge they gained while on the job. Before they move on, departing IS employees write a document that serves as the outline for a conversation with a panel of peers, a supervisor and senior-level managers, who assess the value of the knowledge and award the bounty. Neatness does not count. The format that captured knowledge takes is a crucial point for Speight because she knows that different people learn in different ways.
Some people learn better from what they hear, some from what they read and some from what they see.
To that end, HPHC is working toward an anecdotal feedback loop that will deliver sound and images to desktops via the company intranet. Simple, indisputable facts. Companies with systems that gather transaction data are often pelted with so many facts that the stuff piles up like confetti after Lindbergh's parade. Often data is conveniently delivered in row-column formats. Your company owns its own data.