The article explores the role of leaders in organizations, where Part 1 provides four steps to handling one s own aggressive impulses, and Part 2 offers four strategies for dealing with hostility and aggression in others. This article series outlines a process for dealing with hostile or aggressive impulses in yourself and others while staying true to the good intentions they rode in on.
Some leaders get heavy-handed as a poor substitute for skillful assertiveness.
Other leaders, when caught up in the passion of the moment, may know exactly how to assert what they want, but unwittingly let frustrations build up inside until what eventually does come across is rude, abrupt and borderline abusive. It just isn t worth it. Here are four steps to dealing more skillfully with anger impulses. Notice your most prevalent approach to anger and aggression, and do the opposite . If your habit has been to express anger in the moment, try suppressing it for a while.