Products A product is something created by work which can be given to someone else. IMT Product Identification Tool Product Principles 1. Products focus our vision outward to customers. We can only identify our customers by their relationship to specific products.
Service products require customer involvement in the production process.
21st century leaders define their knowledge products as quantified deliverables, designed to satisfy the emerging expectations of highly differentiated customers. We are used to improving our activity or processes. Most improvement initiatives make no distinction between the three. Rather, they care about what we give them that can help them achieve their desired outcome. What we give them is the product.