A questionnaire was designed and administered for employees of these organizations. This method was chosen because it was the least intrusive and would generate honest responses. The questionnaire sought data on the sources of information for employees, the technology used for disseminating this information, and the relationships that such information induces among employees. The questionnaire determined how employees received their information and whether these are informal or formal channels of communication. The paper also examines the differences in how employees at different levels in the corporation received their information.
Technology is the last aspect that was researched.
This variable was operationalized by distinguishing the employees' use of the company's website, if there is one, and whether or not the site contained employee-related information. Also dealing with technology, the use of e-mail in companies was reviewed. The research showed that even though more companies are using technology to communicate, verbal communication in the workplace cannot be replaced. In today's organizations, employees receive information very differently depending on a variety of factors that determine the environment of the workplace. Many variables affect the way that internal communication takes place within organizations.