Instrument systems that are not authorized to be installed by anyone other than PTI service personnel will not be warranted. In case of systems that include installation as part of the original purchase, unpacking the instrument by anyone other than PTI personnel will void the warranty. Damage or loss caused by shipping is not covered by the warranty. Damage caused by improper operation of the instrument will void the warranty. Damage caused by equipment not purchased from PTI that is attached to the instrument is not covered by the warranty.
Warranty is valid only in the state, province or country of the original purchase.
Returned goods will not be accepted without an RMA Number. Customer will bear all shipping charges for warranty repairs. All goods returned to the factory for warranty repair should be properly packed to avoid damage and clearly marked with the RMA Number. Warranty Repairs Warranty repairs will be done either at the customer's site or at the PTI plant, at our option. All service rendered by PTI will be performed in a professional manner by qualified personnel.