She focused on employee feedback in shaping the direction and gauging the success of a company's retention program. From the employer's side, there is a war on talent. The workers most needed are demographically scarce. It is a seller's market. From the employee's side, life is a permanent white-water of accelerating change.
Success is a state of becoming.
Each person must think as if they were self-employed. Growing internal talent can be a valid business alternative to enduring high turnover and recruiting costs. For a successful program, growth must be recognized, utilized, and rewarded.