In these sessions, which generally run for three full days, students are introduced to new services offered by the department, review previously existing services, and are trained in customer service techniques. ITS staff participate in these sessions to present material in their area of expertise. Residence Network Coordinators also participate in this training. General Training for Faculty, Staff and Students General training covers a wide range of topics, usually at the introductory to intermediate level. These sessions are generally prepared and taught by ITS staff.
Several courses are so popular that they are filled quickly.
We make every effort to accommodate any waiting lists by offering repeat sessions. In the year 2001, ITS will continue to respond to the UNB community's needs by making appropriate changes to training as required and directing additional resources into training. We look forward to providing an even better service to the University community.