This usually stems from not being familiar with the operation of the instrumentation. Therefore, it is a good idea to pre-test the equipment and establish the operating procedure well before the test. Instrumented Sensor Technology wants to help maximize your chances in gathering the correct test data for your application. This is why we offer FREE email and telephone technical support for the life of your recorder. New customers are encouraged to contact us whenever there is a question on the operation of the system.
Technical support is available via email.
This allows us to more easily track the support question, answer the question with written text, and include any documents or links that describe a solution to your problem. In many cases, software updates can also be included as attachments to the reply. You will usually receive a reply within one business day. Please include the serial number of you system, along with the model number. We have records on each system, and will reference these records while we research a solution for you.