These are some of the extremes. Most carriers are providing good service. And taxpayers end up paying part of that bill because so many movers are involved, it's nearly impossible to tell which is responsible, Broz said. This is one problem DoD wants to erase. DoD recovers only about 60 percent from industry.
Taxpayers pay the rest.
One in every four DoD shipments sustains loss or damage. Only one in 10 private shipments sustains damage or loss. DoD wants the same service as private shipments, Broz noted. Part of the problem is shippers often form paper companies to get more of the DoD moving business than they can handle, MTMC officials said. These companies go out of business, leaving moving agents and port people holding the bag, Broz said.