He is completely independent of the NHS and Government. Complaints may be abou t hospitals, family health services, ancillary services such as physiotherapy, and actions arising from the clinical judgment of practitioners. The Ombudsman also considers complaints about failures to provide information. Back to the top examines complaints from tenants and customers of housing associations and co-operatives registered with Scottish Homes and certain other landlords, who claim to have suffered injustice as a result of bad, inefficient or improper administration. The Ombudsman will normally expect the landlord's own complaints procedure to have been exhausted first.
Some private landlords are members of the scheme.
The Ombudsman can also consider other disputes involving a member landlord whether or not there is evidence of maladministration, provided they are about the management of the complainant's home. Thi s scheme is now part of the Financial Ombudsman Service. Back to the top oversees the handling of complaints about solicitors, barristers, licensed conve yancers, legal executives and patent agents by the professional bodies responsible for setting and maintaining standards within the legal profession in England and Wales. Complainants must first refer their complaint to the relevant professional body before approaching the Ombudsman. By law, some kinds of complaint cannot be considered.