In fact, seven out of the top 10 sites ranked by customer satisfaction had no offline operations. On the other hand, Internet pure-play companies typically have a more solid base of online shoppers who are more comfortable with that mode of purchasing, and probably more likely to have a positive online experience. Barnes and Noble 6. Traditional retailers running online sites would do well to bring their customer satisfaction level up to that of the pure plays, as the additional sales outlet is proving extremely lucrative. As the realities of online commerce becomes clearer, smart businesses will leverage this interplay between online and offline sales to the fullest.
Some people have plenty of speed but no direction.
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