And, they wanted a product that would run inside a web browser without worrying about installation on the desktop. We achieved all of these objectives. A major impact, adds Maurer, is productivity - support staff and administrators can now gain full access to the system from any browser, anywhere, radically reducing lost productivity due to travel time, and increasing opportunities to work from home. In addition, the product can be installed on a server in less than 15 minutes, rather than the two or three days required by competitive products. For example, iHEAT eliminates the need to upgrade software on each PC by utilizing standard commercial Web browsers for HEAT application access.
Technicians can also work from any location with access to the network and a browser.
Pricing and availability iHEAT is available now. Introductory pricing will be available, as well as special pricing for current HEAT customers. The HEAT Division of GoldMine Software Corporation focuses on integrated IT service optimization solutions allowing businesses to proactively manage and support IT assets. Its flagship product, HEAT, is a fully customizable, automatic call logging and tracking system that meets the internal help desk needs of mid-range businesses. GoldMine products have been implemented by more than 700,000 users worldwide with the assistance of its 1,500 value-added resellers.