HR.1.03 Policy No. The Hospital's image is enhanced when patients are satisfied with the treatment they receive during their visit. Comfortable, relaxed and satisfied patients cooperate more readily and are likely to get well faster. Satisfied patients are more likely to return.
Unhappy customers spread criticism to their friends and are less likely to pay their bills.
Employees receive greater job satisfaction knowing that they have created an environment that has such a positive influence on the patient. The list is not designed to be a comprehensive list that addresses every situation. Instead, the guidelines should be used as a standard of expected behavior and may be modified by the Department Head and Administrator to fit the needs of each department. Make them feel expected. Call guests by their proper name, not their first name.