They don't understand each agent is independently owned and operated. Do due diligence to find the good agents. Binding vs. nonbinding Customers like binding estimates. They figure they're protected them from higher charges being tacked on at the last minute when their stuff is on the van and they're feeling like a hostage. Well, for some reason you don't sell it.
Someone has to come out and redo the estimate.
Movers are allowed to charge for a binding estimate. Movers can't charge for giving a nonbinding estimate even though that's the only kind some movers will give. If the move costs more than is stated on the nonbinding estimate and the customer disputes the amount or can't afford to pay the additional amount when the goods are delivered, there's a bit of a reprieve. The customer has to pay the initial estimate plus 10 percent of the additional cost upon delivery. The customer then has 30 days to pay the remainder or argue.