The telecom industry has heard a lot more than it has actually seen of online billing. By some estimates, only about 4 million consumers pay bills of any sort online. It's quickly going from trickle to a tidal wave demand.
Some carriers see web-based billing as a differentiator.
In addition to being a differentiator, EBPP can also be a margin enhancer, taking the paper cost from the business. The other savings is ease of use. What we need is a few good case studies. Consumers are not going to adopt it until Internet billing becomes convenient, Derivion notes, and Internet billing will not be convenient until a large number of billing organizations begin offering Internet billing options. The company sells its software to carriers, which can manage it themselves, or will sell it as an outsourced service.