We regret that American Express cards are not accepted. Eating and drinking is not permitted in the Reading Rooms. This will enable our staff to give you the best possible advice about how to conduct your search. If you are in any doubt, contact our Enquiry Service in advance. You can also book up an advice session if you want advice about a major research project you are undertaking.
Tickets are valid for three years from date of issue and can only be processed in person.
If you forget or lose your valid Reader's Ticket and would like a replacement you will be required to pay an administration fee. You must give us advance notice if you wish to bring a large group or coach party to Kew. This is so that we can arrange to have readers tickets prepared for new users. You are welcome to bring a group or coach party to the FRC at any time during our normal opening hours. However, we would advise you to plan your visits to avoid our busiest times.