We helped WCC create an RFP and select a software vendor, which turned out to be PeopleSoft. With that as background, I will try to provide a useful response to your questions. We have created the implementation plan which is being promulgated across campus. The student system team leader is Linda Blakey.
Technical training is great.
Training materials are excellent. PeopleSoft is quite busy. Their account manager is very responsive. Getting answers to questions about the student system is difficult. Some is planned.