Given sufficient demand, courses may also be provided. IT Services will endeavour to solve users' problems, but no guarantee can be given that support questions will be answered within a fixed timescale. It will often be available for purchase for installation on other machines. Supplier documentation may be available. It is unlikely that courses will be provided.
Updates are unlikely to be provided.
Software in this category will only be supported by special arrangement with IT Services. This support category only applies to DOS products for which there is no Windows version. Software in this category will often have been acquired and installed by, or on behalf of, either a department or an individual. As such, IT Services will try to respond to simple queries on its use but can make no commitment to provide any documentation, support or guarantees about future accessibility of the items. Where software originates from sources such as the public domain or shareware companies, the necessary co-operation may not be available.