If you have to go through several steps and sub-programs to find what you need, then the program is not responsive to your needs. That is the test for user-friendliness. In this new age of business our roles and functions change overnight. Look for a program that has integrated modules available that will grow along with you. Ask about what plans the manufacturer has for future programs and if they will be compatible with what you're evaluating.
Technology is one of the most rapidly changing and complex fields.
Service after the sale is just as crucial as the buying decision. Shop around for a company that will stand behind its product. Your employee record database is only set up for 50 employees but the new merger just brought in 25 more. Search for a package that offers a large database and external storage capabilities. Ask the vendor about what you think your needs are and see how they address them.