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The bank deployed Siebel Call Center in just four months to enable its representatives to handle customer interactions across a range of communications channels, such as the telephone, fax and email. The solution will speed up the resolution of payment discrepancies, helping to reduce the risk associated with high value international transactions and improve customer service. ClientLogic announced that its Paris facility has received COPC-2000 version 3.1 certification for its Inbound Customer Services and Outbound Customer Contact Management offerings. The COPC-2000 standard is an outsourced service independent certification standard for operational performance. Inc. All Rights Reserved.