Nevertheless, a responsibility rests on management to ensure all reasonably possible is done to minimise post event trauma. In minor cases, a short break from counter duties will often be sufficient for counter and interviewing officers to collect themselves to the extent they can resume duty. More seriously victimised officers may wish to be removed from public contact entirely. Others will wish to be relieved temporarily but remain within the social network of their normal work group although with a different role. In the event of hospitalisation, visits should be arranged, and possibly a television set provided in the ward.
Some institutions send their traumatised staff flowers or a box of chocolates.
Such gestures can be greatly appreciated at times of emotional distress. Counselling Counselling may be required. Some large institutions employ in-house counsellors who undertake the task whereas others contract with local professionals. A number of enterprising institutions have made videotapes touching on client inflicted aggression and which provide an explanation of post event trauma. Copies are made available to victimised employees so that their family members can view them and so better understand the emotional problems of their relative.