There's also a vocabulary builder for teaching words and phrases useful in foreign travel. Outfitting field service reps with handheld computers may diminish weight concerns, though. FieldCentrix Inc.'s FieldCentrix Enterprise software aims to fill in the gaps between the folks in the field and the data back in the enterprise. The software consists of two pieces. FX Mobile runs on a handheld computer running Microsoft Corp.'s Windows CE and gives technicians automatic time sheets, electronic work orders, equipment inventory by job site, bar coding, street maps, customer history, messaging, additional service opportunities and wireless database access.
Technicians can also capture signatures and print out invoices or receipts on the spot.
The second piece, FX Service Center, runs on a Microsoft Windows NT server and automates operations, dispatch and management throughout the company.