Although these people aren't members of the team, their input is important in helping the team accomplish its goal. In a multidepartmental team , also called a cross-functional team , representatives from different departments are temporarily assigned to work collaboratively on a project. Production schedules are determined based on customers' needs. To avoid unnecessary inventory costs, arrangements are made for delivery of materials and supplies as close as possible to the time they'll be used. Work assignments are planned collaboratively and control points are established.
Some projects require teams to meet daily to coordinate and maintain attention to the assignment.
Other projects require only occasional meetings to check on progress and deal with problems. The key to the success of multidepartmental programs is communication. Team members are encouraged to communicate in person, on the telephone, or by writing, faxing, or e-mailing each other on a timely basis. Problems can then be addressed without delay. Darlene, for example, is not only working on a project for you but is also on the quality-assurance team and is involved in the research for a new product.