All parts and labor required to bring the detector back into such compliance are included in this Warranty coverage. When a detector system cannot, in the opinion of ADSC, be repaired at the customer's site, ADSC will specify what parts of the system are to be shipped to ADSC for repair. Service Contracts Area Detector Systems Corporation offers annual Service Contracts for all Quantum CCD detector systems for up to three years after the Warranty expires. If a service contract is to be purchased, it must be arranged before the end of the warranty period. If the Warranty expires without a service contract in place, then service will be offered thereafter on a time and materials basis only.
Service Contracts provide a maximum of two on-site service calls per year.
ADSC maintains the right to determine if on-site calls are required. Where appropriate, replacement parts will be shipped via overnight air freight at ADSC's expense. If ADSC determines it is necessary for some components of the detector system to be returned to ADSC for repair, ADSC will pay shipping costs and insurance costs one-way. Return freight expenses will be billed to the customer at cost. This RMA number must then be referenced on all applicable documentation including shipping labels.