Some users want to see many resources on a given topic. Some users only want books, while others want articles, databases, etc. Some users want a quick find of a known item. Users confuse web and library resources Users think that Google and other general search engines give them everything. Users don't understand that catalogs are lists of items they may have to go get.
Users think that anything they search on the Berkeley web resides on campus.
There is too much library jargon. Don't make users browse long drop-down lists of links. Library web home page is inconsistent when labeling links some describe actions, while others just give the noun. Truncating back to the next level of system directory may not help. Too difficult to save results of searches and email them to an account.