The fundamental reason this classification exists is to provide first line supervision of the receiving and dispatching of requests for fire fighting and emergency medical services to the community. A Fire Communications Supervisor must be able to analyze situations quickly and respond with a reasonable course of action within established guidelines. Employees exercise considerable independent judgment. Direct supervision is exercised over the classifications of Fire Communications Operators, Emergency Medical Dispatchers, and Lead Emergency Medical Dispatchers.
Work involves shift, weekend and holiday work.
Fire Communications Dispatchers work under the general supervision of the Fire Communications Coordinator. Fire communications system and equipment. Emergency medical procedures. Phoenix and surrounding area street system and geographical layout. Communications dispatching procedures and terminology.