There is no tariff and pricing guidelines. At one telecentre, for example users are charged R0.30 per page to make a photocopy. And this is way below cost. On the other extreme, to send a fax outside a province, the user pays R7.50. The point here is that the price is not related to costs.
Security is another major concern.
When a theft occurred at one telecentre, it was not clear whether or which equipment was ensured. There is sub-optimal use of the equipment. In summary, the telecentre organisations are not in a position to properly manage their business. They are unclear about their responsibilities. The USA does not have a management system to monitor the performance of the telecentres and detect misuse or misappropriations should they occur.