Negotiate for reimbursement of merger-related expenses such as printing new checks and late payment fees. Finally, be patient and prepared for glitches. Once the initial consolidation period passes, product performance and service delivery will probably prove acceptable. If, after giving it a chance, you find the new environment unacceptable, it's time to find another bank. Avoid new products until you are satisfied that the bank has an ample client list.
Users generally find technical glitches, inadequate customer support and incomplete documentation.
Keep your product and service search simple. Don't expect your bank to handle special processing, a service banks generally don't do well and charge premium prices for. Describe your requirements when soliciting bids. Moving towards oligopoly in the corporate banking market means accepting fewer choices and higher prices. So, be prepared to aggressively manage the banking relationship and be patient with short-term problems.