Extensive public contact is required in the collection of delinquent accounts such as taxes, court fees, court fines, victim restitution, licensing fees, unpaid returned checks, and general accounts receivable. Work requires tact and finesse in dealing with individuals when securing delinquent funds. Incumbents in this classification may interact with other City departments, the City Attorney's Office, the State Department of Revenue, private attorneys, title companies, financial institutions, and others regarding collection of delinquent accounts. This classification requires expertise in collection laws as set by the Federal Credit Reporting Act. Duties are performed under the direction of a Treasury Collections Supervisor, with latitude for independent judgment.
Work is evaluated through review of reports and results obtained.
Municipal Court processes and procedures. Proper collection methods and procedures, including the Fair Credit Reporting Act. Office procedures and equipment. Office terminology and procedures, including clerical bookkeeping practices and business arithmetic. City computerized information systems.