Although Harrington issues the payment for claims, the actualexpense comes from the premiums collected by the Pension Boards. When a claim is received by Harrington, it is scanned optically and sent to the UCC processing unit, which is staffed by individuals familiar with the plan provisions. Claims should normally be processed within two weeks of receipt by Harrington. In cases where additional information or clarification is required, the payment will be delayed. The processing will be expedited if you make sure that the bills, particularly for prescriptions filled at a local pharmacy, are legible.
Some bills received are too faint to be scanned and thus processing is delayed.
When calling Harrington, be certain to get the name of the representative with whom you speak. In most cases, questions about a claim can be clarified by Harrington staff. If you encounter a problem, please do not hesitate to contact the Pension Boards. Shannon Karr, Assistant for Member and Vendor Services, is prepared to assist you with any claims problem that may arise. Should you disagree with the way a claim has been processed, remember that all claims may be appealed, first to Harrington, and, if necessary, to the Pension Boards.