The conceptualization of work-related dilemmas and objectives is supported through argumentative dialogue services. Process modeling services support the crystallization of design solutions into a testable work and IS redesign. Hyperknowledge organizations depend critically on effective modeling of computer-supported work practices. On the business layer of DIS, organizational and software process models help agents understand and perform their routines. On the project layer of DIS, the models are used to analyze and benchmark work processes, to crystallize the knowledge created into work processes that unite computerized and noncomputerized aspects of work, to simulate and negotiate the processes, and to make them available for the business layer and redesign projects.
Simulation allows testing of the proposed redesign.
It is effective to estimate and refine the performance of the redesigned computer-supported work processes. Work and IS designs that are unlikely to meet performance goals can be eliminated before implementation. Argumentative dialogue services also support constructive negotiation over the rules and resources specified in the redesign as well as the monitoring of the negotiation process itself. These services are essential because the redistribution of responsibilities may trigger embarrassment and threat. They are complementary to modeling services.