To get the most from Notes, workers must think and act in terms of working with others, instead of by individual efforts. This change has enormous implications for everything from hierarchical structure to pay, incentive programs, and promotions. Because Notes could significantly change an organization in these ways, it's imperative that a decision to use it be taken at the highest possible levels, by divisional or even corporate leaders. To use it effectively, people have to change the way they work. It's hard to find good people to work on it, and difficult to develop in it and integrate it with other e-mail systems.
Some people grow impatient with it before they realize the real gains.
He claims that the new version 4, scheduled to ship before the end of 1995, addresses many of these problems. The initial stumbling block is that Notes is different from other systems. It's not a database, nor a network, nor an e-mail product. A combination of all of these, it presents sophisticated challenges. For instance, you'll need a Notes administrator to handle it, but that job is easier to identify than fill.