To explore the economics of services. To explore the rights and responsibilities of consumers in seeking services. To explore ways of seeking redress for unsatisfactory services. Each day the average consumer uses a host of services. A service is work or an action performed at the request of a consumer.
Services range from entertainment to health care, from home repairs to travel.
Comparison shopping for services can pay off. Services from competing providers often vary widely in what they offer, what they cost, and how satisfactory they are. A contract is a legal document and signing one is a promise to abide by its terms. The consumer has a right to insist on satisfactory service. City, state, and federal agencies regulate some services and can help consumers seek redress.