The Agreement reduces sick leave entitlements for employees and is below standard Award conditions. The Agreement takes away the rights of many shift workers to an extra week's annual leave. ASU members voted to reject TeleTech Management's Collective Agreement several months ago. The AWAs have most of the same sub-standard conditions as their proposed enterprise agreement. However, the ASU negotiated for paid time off from the telephones.
Stress is the number one issue for employees in the call centre industry.