Again you are right on the money. We will tack on aditional fees based on the local area to cover our support and management costs. I would like your comments on this. Fee based training is a great idea, but due to competition probably not one you want to ram down your subscribers throat. It should be an additional profit area made available to those who want it.
Tech support is an area that ISPs can milk to develop customer loyalty and referrals.
Sounds like a good idea that I should make note of. We also feel ISPs should position themselves in the eyes of the public as the last line of defense against the telcos that are rushing to wire the schools and lock them into obsolete equipment and monthly line charges before wireless becomes widely available.