First, let me apologize for this apparent mix-up during packing. At this point, about Dec. 9, Lynn assumes all is well. It ain't, though. That video arrives in time for Christmas. Her brother is a hero.
Weeks go by.
No video arrives. According to our records, we have not yet received your return. Please accept my deepest apologies for the problems with your order. I used to give L.L. Bean a hard time because the customer service rep would TELL ME on the phone, wait, can't do that, hold on, got to switch to our third system to handle that gift certificate, must write that number down, okay, back to screen one. He eventually brought that number way down through millions of dollars in spending and years of work.