This study of residents was conducted through 718 telephone interviews with randomly selected household heads who reside in the City of Phoenix. Quality of Life Respondents generally speak highly about the city. This overall positive view suggests increased satisfaction on the part of residents, and demonstrates that efforts by the city to make improvements have been successful. The five highest rated services continue to be fire protection, ambulance, garbage collection, library, and police protection.
Some improvements are notable.
Police protection has improved every study from 6.9 on a ten point scale in 1993 to 7.4 currently. Willingness to pay to improve services is generally stable. The focus on transportation may be associated with the recent attention on the tax for transit proposition which passed shortly before these interviews were completed. Some problems have increased in perceptions as major problems . There were also declines for some problems.