From hiring agents to claims adjusters to underwriters, to hiring home office, life, or sales personnel, the Allstate Insurance Company has consistently sought the most qualified individuals to fill its openings. However, simply matching Allstate's past recruiting successes will not be enough to maintain its rapid business growth requirements. To add the value the organization requires, recruiters must be competitive with professionals in other organizations looking for similar individuals. It is critical that Allstate's HR personnel have the training, processes, and leadership needed to meet the challenges of the twenty-first century. In order to ensure that the people selected will be the best match for the organization, HR professionals must work closely with their business partners as collaborators to fully understand the organization's needs.
Technology can improve the company's selection processes as well as increase efficiencies.
The first section of this case reviews Allstate's approach to leveraging technology to recruit and select high performing agents. This study will explain how technology was used to develop both a recruiting strategy and customized selection process for those agents. Allstate agents interact every day with customers and potential customers. Their role in delivering value is critical. Having the best people will lead to a competitive advantage.