Who fits your personality. At least they had the seat belt on. Using software for the first time without direction can lead you in the wrong way as well. You will waste time learning things that you don't need to know. Worse yet, you will not be aware of some of the most important features and time saving benefits, simply because you did not know where to look.
Training saves time and money in the long run.
They had not been trained. But even more importantly, without training, you can create internal enemies. People that you want to gain from the new process will become frustrated because they will not have learn the how to apply the benefits of the new system. When one person starts making disparaging comments, soon you have many disgruntled users and nobody wanting to make the system work. Your entire investment in SFA can be destroyed by have untrained users.