The scope of this training and support is the College's standard hardware and software. Discipline specific applications are supported to the point of access. Training resources and services will be available in a variety of formats to fit the needs of the user and the resources of the college.
Self sufficiency is important in effectively utilizing computer resources.
Hardware trouble shooting and repair will be provided in a swift manner to reduce down time and restore customer service. Especially in applications that provide direct service to customers, resources must be assembled quickly to keep down time to minutes rather than hours.