Coordinate requests for assistance that cannot be resolved over the telephone. Maintain records on maintenance contracts and coordinate annual service of college-owned printers. Reconcile the monthly budget reports. Organize and maintain the department s central files.
Track plans for and use of vacation by all staff.
Oversee the scheduling of facilities and equipment for which IT Services is responsible. Provide personal electronic mail and software training for new faculty and staff including contacting new users, scheduling appointments and visiting their offices for training sessions. Assist the Director of Client Services in planning, development, and delivery of various workshops given to the campus community including lab assistant training in the fall. Maintain records of key assignments to student employees and to any faculty or staff requiring temporary access to particular ITS facilities.