Send Us Your Feedback 1 million Web sites. As a result, he says, customers will probably see a deterioration of after-sales service.
Some companies are already ex-periencing support problems.
Concentric Network Corp. The company's site was built by software developer Angie McIntosh while she was home on maternity leave in 1997. One upgrade involved moving customer data from an online order form to a secure text file. McIntosh spent sev-eral days trying to find someone at Concentric who could solve the problem. Finally, she found a technician who personally took care of it. For now, at least, McIntosh is willing to shrug off such inconveniences.