Although the chill of autumn mornings is often enough to prod motorists into getting their vehicles checked out before winter, many consumers do not know where to turn for automotive service and repair. Resist the temptation to choose a shop based solely on location or hours of operation. Look for a neat, well-organized facility with vehicles in the parking lot equal in value to your own and modern equipment in the service bays. Ask if the shop usually handles your vehicle make and model or type of repair.
Some facilities specialize.
Look for signs of technician competence. The customer service area should display trade school diplomas, certificates of advanced course work and ASE certifications - a national standard of technician competence. Look for signs of professionalism such as community awards, plaques for civic involvement, customer service awards, membership in the Better Business Bureau, etc. Professionally run establishments will have courteous, helpful staff. The manager, service writer or technician should be willing to answer your questions.