Your drive will be repaired, cleaned, mechanical and electronic alignments performed and then will run through a rigorous production test that will check all the functions of your unit. Our production test will test the drive to its full capacity utilizing incrementing and decrementing data patterns. Test time will vary between six to fourteen hours depending on the type of drive. Your unit will then be tested on application software so we are sure it can perform in the customer's environment. From this page you will be able to setup a Repair Order and receive authorization to send your unit to us for repair.
Turnaround time is seven to ten working days at our facility.
Flat rate pricing includes all parts and labor assuming unit received has normal field failure. Repair pricing does not include replacement of external power supplies or enclosures. Customer will be contacted regarding any up charges necessary and authorization granted before billing. Units must be packaged utilizing proper packing materials so additional damage during shipping to our facility does not occur. Return freight charges will depend on weight and dimensional size.