Client problems relate to such areas as finances, education, employment, health, and substance abuse. Work involves interviewing, determining eligibility for social services, identifying problems, counseling, making home visits related to client needs and providing assistance or follow-up designed to teach clients to learn to help themselves.
Some positions supervise interns, volunteers or other paraprofessional or clerical employees.
The complexity of the caseload differentiates this class from Caseworker I. Supervision is received from a Caseworker III or other supervisor. Effective interviewing and counseling techniques. Comprehend and make inferences from written material. Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar. Work cooperatively with other City employees and the general public.