Nortel Networks Clarify eFrontOffice solution also enables seamless communication of customer information between our tax advisors and other financial services groups to enable fast, personalized interactions. The company is also leveraging the integrated CRM capabilities to offer expanded client services through its tax offices. The strong workflow capabilities of Nortel Networks CRM solution enable each potential lead generated in the tax office to go to the most qualified financial analyst for immediate, personalized attention. Nortel Networks Clarify eFrontOffice also escalates leads to the financial analyst and their supervisor for customers not contacted within a specified time. The strong workflow in Nortel Networks CRM solution ensures efficient ownership and escalation of customer e-mails.
Tax season is the one time every year when most people evaluate their financial situation.
With CRM and eBusiness solutions from Nortel Networks, customers are able to extend their trusted relationships with our tax advisors without having to explain their entire financial situation during each office visit. Other financial services companies using Nortel Networks Clarify eBusiness solutions include Aussie Home Loans, Bank of America, Charles Schwab, Coutts Bank, Guarantee Federal Bank, Lloyds TSB, Merrill Lynch, Prudential, Safeco Life Insurance, and Wells Fargo Bank. Nortel Networks is a global Internet and communications leader with capabilities spanning Optical, Wireless, Local Internet and eBusiness. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever before. It is redefining the economics and quality of networking and the Internet, promising a new era of collaboration, communications and commerce.