A critical success factor for any recovery program is a highly skilled work force. Every employee is trained in locate and recovery techniques, product knowledge, and client product sensitivity. FAMS' training program was designed and is delivered by subject matter experts.
Training starts with an intensive course for each new employee.
Training continues in specialized areas for the specific program requirements of each client and is conducted periodically to update our staff on new policies, procedures, techniques, and system features. We customize our already proven training program to meet the specific needs of our clients. The flexibility of this approach provides a comprehensive overview to ensure that all assigned staff are qualified to work on cases in a timely fashion. The purpose and goals of FAMS , and their role in the success of FAMS . Compliance with the Fair Debt Collections Practices Act.