This is the right solution, but technologists are understandably in love with technology, and are anxious to tinker with toys using what they already know, rather than grapple with the complexity of human cognition. In any event, the number of details that come up every day are hard to organize using technology. So, it's a bit of a struggle to implement Drucker.
Service is kind of like a modern scribe, but with facilitator skills.
The articles look interesting.