Anticipates clients' needs and delivers services in a consitently timely, accurate and friendly manner. Takes responsibility for problems and quickly resolves. Provides internal and external clients with complete and full information in a timely, accurate, and courteous manner. Takes responsibility for problems and provides solutions. Attitude is helpful and courteous.
Service are on-time and accurate.
Services are often not delivered. Consistency and tiemliness are problematic. Tends to not take responsibility for actions. Lapses in timeliness, completeness, or taking responsibility for problems. Its purpose is to give examples which illustrate distinctions between performance factors.