It's that thing that allows us to speak with someone right now. I'm even going to tell you their name. Remember now that I was loaded for bear as I conducted my search. I ask HARD questions and I expect answers. I want things to work and if they don't - I want them fixed.
Someone actually answers the phone during business hours.
I called them three times while trying to make a decision as to whether to hire their service. This is one of the mistakes people make when choosing services. You are about to give THEM part of YOUR income. You have a right to have your questions answered. CCSlide knows how to use a telephone rather than trying to avoid contact with their clients.