Some clients prefer one term over the other.
Please use whichever term is most comfortable for you. For simplicity in this document, only one term is usually given in each instance. During the intake process, the case manager and client work together to develop a plan to meet the client's immediate and long term needs. The needs include, but are not limited to, medical care, housing, food, financial, practical and emotional support. Case managers continue to work with clients as their needs may change.