Through the NCSC, INS provides nationwide assistance by telephone to customers calling from within the United States about immigration services and benefits.
Service is available in English and Spanish.
The NCSC gives customers throughout the country another way to get consistent, accurate information and assistance on immigration services and benefits. We know that service by phone may be more convenient than having to write and wait for a reply, or having to take time off from work to go to the nearest INS office. During regular business hours, customers who need more information or assistance can be transferred to a customer service representative. The best times to call the NCSC for personal assistance are Tuesday through Friday. Learn about certain procedures in your local INS office, including location and hours of operation.