The University should do a better job at providing services to coordinate these complex events more closely. All physical plant changes to a building, including wiring, should be more carefully coordinated. Customers should have a clear set of choices, and adequate pre-sales assistance. The useful life of the wiring should be better planned articulated to the customer. Activations of pre-wired outlets should take less than three working days.
Wireless technology needs to be assessed as an alternative to traditional wiring.
Customers should have choices about levels of service for the maintenance of wiring. The University needs to decide and articulate the policy on the ownership and stewardship towards the wiring plant, as well as the responsibility of the different parties to it. As customers wire different premises, they should keep in mind that there may be future occupants of the same space with different wiring needs. Because today it can often be difficult to relocate an outlet within an office as needs change, either this process should be made easier, or the standards for outlet placement should allow for greater variety of coverage within an office. The University needs better records, accessible to appropriate customers, about specific wiring attributes of space and network capacity.