Duties include referral of accounts to outside collection agencies and resolution of taxpayer complaints. Supervision is exercised over a large technical and clerical staff. Work is performed under the direction of the Director of Tax Compliance.
Significant interaction occurs with delinquent taxpayers, by phone, mail, or in person.
Conducts hearings with delinquent taxpayers in tax collection matters. May assist in the preparation of legal papers instituting proceedings to collect accounts through court action. Writes investigative reports. Confers with taxpayers and their representatives to explain reasons for assessment and to arrange reasonable payment plans for outstanding amounts. Approves abatements of assessed penalties.