There are 10 different types of technology support needed by the typical private club. Each type of support focuses on a specific area of technology. Existing equipment maintenance, upgrades and support - keeping the club's equipment in working order and up to industry standards. Core application software support - providing user support for the core applications. Technology strategy and budgeting - establishing and renewing the club's strategic technology vision, budgeting for technology costs, and providing justification for technology expenditures.
Support is delivered by the same vehicles as with application software.
Application Software Champions - club employees that provide support for core application software. Champions have the aptitude and interest needed to handle their responsibility, and their job descriptions reflect their role as champions. The Club Controller - especially for smaller clubs, the controller often serves as the main technology resource. This is a traditional responsibility which often includes equipment and software support, serving as the club's liaison to outside vendors, as well as handling the club's ad hoc reporting needs. Note that for larger clubs, the controller is often not fully qualified to handle these responsibilities, and may not have adequate time available to address all of the club's technology issues.