Each technician is shown on one line with the current status, current work order and customer. As the technician calls in to complete a work order, his status is updated and a new work order is assigned. When assigning a new work order to the technician, the dispatcher can list open work orders by technician, work order, priority or zip code.
Technicians can also schedule time off for vacation or other reasons.
An on screen graph of technician availability shows the technicians schedule for the next 45 days. When entering work orders, this schedule is checked to ensure the technician is available. From Accounts Receivable, General Ledger, Inventory and Job Cost are updated. Option to print immediately, hold for dispatch, queue to print later. Schedule the work order for any date and time, select up to three technicians.