Implementing accessibility may involve just operations or both business and operations. The key to implementing universal accessibility is to realize economies of scale where business and operational changes can be incorporated. Once a decision has been made to implement accessibility, the next decision is when to implement and this will be driven by the requirements timeline. This may impact to current projects. Initial spike of costs verses maintenance costs.
Short term costs verses long term costs.
Additional accommodation costs for employees and customers if the accessibility requirements are not implemented.