If all else fails contact our Technical Support department. This can happen in two locations, when logging-in to our system or while checking your email. Make sure your login name and password are entered correctly by deleting them and re-typing them carefully using all lower case characters. This will also happen if your account has been suspended or disconnected. The only way to be disconnected from us is by loosing communication between your modem and ours.
Telephone lines are usually the biggest culprit.
We've all talked over the phone and heard those 'static' pops and crackles, well these are lost packets and can cause modems to lose connections. If you have call waiting on your line this will also disconnect you if someone 'beeps' through. If you do have excess static on your phone line contact your phone company and request a free line conditioner. Also, some less expensive modems don't have the ability to compensate for poor reception and are generally difficult to keep connected. Once logged on to our server you will not be disconnected intentionally by us unless you have been idle for 30 minutes or have been online for 360 minutes.