Don't buy a videoconferencing system to save money in the travel budget.
Users say the savings are small.
More companies use videoconferencing now that it's more affordable and backed by standards. Benefits include access on the desktop, training, involving more people in meetings and improving employees' quality of life by letting them stay at home more often. But there are challenges. To use a telephone analogy, we have a dial but are nowhere near Touch-Tone. Here's a look at how five firms use desktop videoconferencing and why they chose the vendors they did.