On first contact, get the adjuster s full name. If appropriate, ask the adjuster what her friends call her and ask if you may address her by that name. Likewise, provide your nickname or first name. This personal touch is money in the bank. Learn the adjuster s title adjuster, claims representative, senior claims representative, specialist, consultant, supervisor, manager, regional claims supervisor, or regional claims manager.
Titles are important.
Always use the adjuster s title in correspondence, and make sure correspondence is formal and informative. In the event that any correspondence becomes an exhibit in litigation, you want to look professional. Never put anything in writing that you would not be proud to read on the front page of the evening newspaper. All insurance companies appreciate the use of captioned headings at the tops of correspondence. Ask the adjuster what type of captioned heading his company prefers.