A co-worker s bad attitude has to be confronted. A dean or director has to be told that his temperament is causing morale problems with his staff. A team needs to have a serious conversation about the racial attitudes of some of their colleagues. But no one says or does anything and the problems fester, or attempts to say something about the problems backfire and fail. Speaking up responsibly and successfully at work is not the same as venting, complaining about or blaming others.
Successful messengers are skillful at communicating bad news to their peers, bosses and employees.
Learn what it means to be a courageous messenger and the requisite principles, strategies and skills. Denys Blell, Associate V.P. for Diversity Initiatives 7 . Managing Stress and Conflict in the Diverse Workplace. Learn about the relationship between fear, anger, stress and interpersonal conflict at work. Strategies for understanding and managing stress and conflict are presented and discussed.