In April of 1996, Victor began working for EFG Technologies as the third-shift computer operator. Victor is one of the frontline contact personnel for internal and external customers. Victor helps the customer to reset their password, establish and resolve connection issues, and coordinate with their technical support staff to resolve internal connection issues. In addition, Victor assists with their DataLinkSM connection, determines if a problem is internal, and walks a customer through the connection process of our new services. Lately, I have been receiving quite a few calls from customers who are interested in getting started with WebConnect and DocumentDirect .
Victor is on the telephone approximately five to six hours a day.
I get a lot of gratification by knowing that I or a co-worker helped someone to resolve a problem. I want to help a customer so they can do their job. And I want the customer to know they can call me any time for any reason. Victor has been married to his wife, Lisa, for seven years. He enjoys going to the park and watching children play, writing romantic poetry, and cooking for his wife.