Except in unusual cases involving extremely high losses or when travel costs can be prorated, we could not provide this service cost effectively elsewhere. In one case, all employees of a small fast food establishment regularly conducted minor thefts and frauds. The combination of these petty schemes resulted in substantial weekly losses.
Some dissatisfied customers complain to management.
One national restaurant chain went out of business because of a perception of consistent poor service. A survey showed that typical folks who visited these restaurants would wait an average of eighteen months before giving the chain another try. Resorts, hotels and upscale restaurants, are usually more concerned with customer satisfaction than with theft problems. One dissatisfied customer may encourage a hundred others to avoid the business, but a satisfied customer will refer new clientele. Investigative procedures on these operations vary, depending on the type of facility, the objective of the tests and many other factors.