This element is required by both ISO 9001 and ISO 9002 but is less comprehensive in ISO 9003. Each organization will set up their own scheme for systems and documentation depending on their type of product and service, and their existing business management systems. Quality Manuals, procedures, work instructions, and quality plans are all components of a quality system. Again, this element is required by ISO 9001, ISO 9002 and to a lesser extent, by ISO 9003. Personnel require training in the quality system and their work activities that have an impact on the quality of the product or service.
Training includes on the job training and formal training.
Training programs include mechanisms for identifying training needs, providing training, verifying the training and maintaining training records.