Answers questions regarding employees or pending actions. Performs duties such as computing severance pay, verifying retirement annuities, resolving payroll problems, evaluating and making basic recommendations regarding certain personnel-related actions, and developing basic procedural guides. Knowledge of the Privacy Act and Freedom of Information Acts to assure confidentiality of documents and records and to safeguard all personnel and payroll information. The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices.
Work is reviewed for accuracy and compliance with instructions.
Review of the work increases as assignments are more difficult or unfamiliar. Guidelines include the Federal personnel regulations, Departmental and NFC procedures, and precedents. As guidelines are not completely applicable, the employee uses judgment in applying, interpreting, and adapting the guidelines to specific situations. She refers any significant deviations to the supervisor or a higher-graded employee. The employee applies rules and procedures to perform a range of personnel support activities and respond to inquiries.