Everything you ordered should be already installed and unlocked. It is your administrator's job to assign user IDs. Then re-install the product. I can't find my installation instructions. The installation instructions can be downloaded from this page.
Users can get into the menu structure, but each time a course is selected, the program abends.
When I select a course, I receive a message indicating that the course is already in use by the maximum number of users. The courseware keeps track of how many users are taking each course to ensure that the number of licensed users is not exceeded in a network environment. If the courseware is installed on a network, more than likely the number of licensed users limit has been reached for that particular course. Try taking the course at a later time. If you can determine that you are receiving this message when the course is not in use by another user, or the courseware is installed on a stand-alone PC, one or more of the control files used by the courseware have been corrupted.