Decide NOT to participate in stress. You created it anyway, so you can decide NOT to have it. Look into your mirror. Never let the energy from a angry hot customer, bring you down.
Some people are just mad.
That is the way they choose to go through life, but that does not mean that your day needs to be anything like theirs. Office gossip is for people who have forgotten what is important in their life, so instead of focusing on improving themselves, they focus on how screwed up others are. Don't participate in it, unless you can do it in a big way, which makes fun of how stupid it is, for pure entertainment value. All Rights Reserved Worldwide.