Most important, service providers are being seen as the drivers of that change. Very few companies, however, indicated that service providers are offering the technology capabilities they need.
Service providers have a wide capability gap to address.
Less than 50 percent of companies surveyed even have a Web site. As Internet technology continues to evolve at a rapid pace, companies need to form strong relationships with providers to adopt new technologies and keep up with the marketplace. The survey also indicates that 80 percent of users of logistics services said that the integration of transportation and distribution systems was important to their overall business strategy. Companies need to better integrate their IT systems if they want to optimize their supply chain. It is in its fifth year and polled 163 companies out of 1,056 potential candidates.