Pulsar xSP enables service providers to create policy-based SLAs and monitor compliance in real time across outsourced supply chains of multiple networks. Service providers implementing a branded Pulsar xSP solution can host it as an SLA compliance service offering for their customers, partners and suppliers, sharing actionable SLA information among them and allowing each user to monitor SLA status and events in real time. Pulsar xSP can also link to operational support systems, opening up new provider revenue streams by improving cost efficiencies and creating the ability to offer end users new value-added services backed by rigorous performance guarantees, rather than best efforts tied to basic infrastructure availability.
Service providers face a unique challenge.
They represent one link in a complex application delivery supply chain, but are often asked to provide service level guarantees to the customer over infrastructure they don't directly manage. Pulsar xSP opens the door to enabling meaningful performance SLAs driven by customer business transactions across the entire supply chain, facilitating organizational efficiency, improved customer satisfaction and higher margin services. Any user along the application supply chain can then access their relevant customer-supplier SLAs via a Web browser. The system also supports multiple administrators and permissions, for example allowing AIPs to establish and monitor SLAs for their ASP customers, and permitting ASPs in turn to establish, monitor and publish SLAs for their enterprise clients. With a short implementation time, Pulsar xSP delivers a quick return on investment as well as extensibility for linking with operational support systems, a necessity when making SLA compliance a part of an organization's everyday business operations.