You will find yourself dealing with, customers, routers, servers, modems, networks and Telstra products. There will be a great diversity of tasks and there can be times when a certain degree of urgency is required which might include out of hours work. You should have a good understanding of the inner workings of the Internet. Past experience in customer service would be considered an advantage. As this is a junior role, we anticipate that some training in the above skills may be necessary.
Work times are fairly flexible with work in evenings and weekends.