The first section contains those carriers for which there were both GSA Form 3080 and shipment information. The second section contains those carriers for which there was GSA Form 3080 information, but no shipment information. The third section contains those carriers that handled shipments, but for which there was no GSA Form 3080 ratings. The final section lists those carriers which had neither GSA Form 3080 ratings nor shipments. The carriers are presented in each section in alphabetical order by carrier name.
Unindexed carriers fall into three groups.
The first group consists of those carriers that reported handling less than two shipments. The third group consists of those for which GSA had incomplete shipment information, which resulted in the inability to compute a customer satisfaction index. In each of these cases, there is a note in the carrier's profile that indicates the reason. The category of claims ratio should be taken with some conservatism. It is not a totally accurate picture of a particular carrier's activity.