Your first impression is just as important for a business online as it is offline. It can help build your customer base if your visitors like what you offer. As with business offline, you need to identify with your customers and let them know you understand them. However, since they aren t able to see or hear you, you need to make sure you are very clear in communicating that you re on their side. Ask them questions so that you can understand them and help them better.
Speedy service is very important to a business s success on the internet.
People go to the internet to get instant information and solutions. If you don t respond to their questions quickly, they will go somewhere else to find the answer. Treat Each Person Like Your Only Customer. Communication on the internet can feel very distant or impersonal. Make your business stand out by giving your customers the personal attention they appreciate.