Former Queensland Special Librarian of the Year, Diana Rylatt, said the service allowed the client to quickly interface with RoweCom Australia no matter where the client was in Australia. Client subscriptions can be located by title, RoweCom Australia reference number, and by client reference number. Claims, amendments to claims, and new claims can be entered from the journal or the subscription screen. Outstanding invoices can be examined in detail. And, of course, there is a mail facility.
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