Being available to the entire practice team is important in helping practices achieve their goals. Like any relationship, the rapport between the consultants and the practice is one where philosophies, personalities, and respect are vital for the mutual enjoyment and success of each. The PMG knows they may not be the firm for every veterinarian or practice. In-depth discussions between the consultants and the client are encouraged prior to reaching any agreement to work together. The greatest management challenge most veterinary practices experience is the effective administration of their teams and staff.
Veterinary medicine is a service business.
Obtaining, training, retaining, organizing, and motivating the entire practice team is the most essential ingredient in having a rewarding and successful veterinary practice. The PMG teams experience and knowledge in human resource management is exceptional. Outstanding Client Service Team Building Motivation Training Conflict Resolution Organization Mentoring Staff Compensation and Benefits Job Descriptions Client Service Multiple studies have demonstrated that what clients want from the businesses they deal with is reliability and outstanding service. They assume that the medicine and surgery are good and they judge your practice by other variables. Efficient systems and outstanding employees are essential to first-rate client service.