Platinum Plus is On Center Software s annual support and maintenance program. Almost every software company offers some sort of customer support program. The purpose of these programs is to ensure that customers have access to timely and personal technical service.
Service usually includes technical assistance and product training.
In addition, most support programs include provisions for their customers to receive regular software updates and upgrades. Support programs can be structured in many different ways. With some companies, signing up for support is mandatory and a certain percentage of each sale is charged for the support fee. Depending on the company, training may or may not be included with the support program. At On Center Software, Platinum Plus members receive a variety of benefits.