Before, all commodities and purchase orders were done in one location. Now all plants can order. Know thy customer Under Sapp's leadership, senior managers are spending more time that ever with customers, both formally and informally. We're getting positive comments in all of our strategic areas, Bradshaw said. SCI executives meet regularly with customers at their locations.
Some customers meet with an account team on a weekly basis, while others are visited monthly.
Every customer, however, gets at least a day-long quarterly visit from SCI management. We get feedback through a report card or scorecard that compares us to our top two or three competitors that service that same account, Bradshaw said. We use that data to determine our strengths and weaknesses. He reported that customers are happy with SCI's enhanced supply chain capability and its overall capabilities and flexibility. However, the company needs to improve its geographic footprint as it extends its e capabilities.