Severity Definitions Sev1 - The system fails. This is the highest priority level for a problem. Sev4 - Usage questions, documentation errors, or enhancement requests. Errors reported with this severity will not be resolved until the next release of the product. The technician will document this in the activity and notify the appropriate manager.
Severity follows the above strict definition.
C. Calling Landmark Systems - Activities Previously Opened When you open an activity and it is not resolved during your incoming call, you will receive an activity number for future reference. Please use this number when calling us about that activity. With two exceptions, this activity will remain open until you are informed that it is being closed. Under those circumstances, if we have not heard back from you within two weeks we will close the activity automatically. When a problem requires further investigation, the customer may need to send supporting documentation to Landmark.