However, the amount paid for the ticket may be used towards the purchase of a new ticket to the same passenger on Northwest Airlines for travel within one year of the date of issue of the original ticket, plus any applicable change fees. Keep in mind that if you buy a more expensive trip additional payment will be required. If the new ticket has a lower cost than the original ticket you will receive a voucher for the residual amount less any fees, which may be applied towards the purchase of future travel on Northwest Airlines. The same conditions apply to situations where the passenger cannot travel due to an illness. Limited exceptions are made on cases where you've lost a loved one in your immediate family.
Tickets are non-transferable.
If you are unable to make your trip you may still apply your ticket towards the purchase of a new ticket for yourself on Northwest Airlines for travel within one year of the date of issue of the original ticket, plus any applicable change fees. Keep in mind that if you buy a more expensive trip additional payment will be required. If the new ticket has a lower cost than the original ticket you will receive a voucher for the residual amount less any fees, which may be applied towards the purchase of future travel on Northwest Airlines. Please send us the passenger receipt coupon related to your trip, as well as your boarding passes along with a brief summary of facts. Also, since the ticket was partially used, the unused portion may not be applied towards the purchase of a new ticket.