I. Introduction Customers are demanding increasing value for the money they spend on high technology products. Moreover, competition in the high tech industry is increasing - nationally as well as internationally. As a result, satisfying the customer and providing increased customer value are becoming primary objectives for high technology executives and managers. This software is becoming increasingly sophisticated and costly.
Software developers can put in more effort and work harder.
However, it is the process used to develop the software which coordinates developer efforts and tools. This process can make or break the ability of the firm to deliver. From a strategic standpoint for many high tech firms, improving the software development processes is becoming critically important. However, it is difficult to determine which processes to improve. This paper provides summarized results from several companies who have been involved in process improvement activities to show the potential which can be achieved.