The New Year brings exciting changes to RIVA Training Institute in 2001 by H. Grace Fuller, Executive Director T he New Year has arrived, and if you re like me you re a month into your resolutions for personal improvement. Along with most of us, RIVA is also dedicated to continuous improvement. To understand what works and what would benefit from change, we pay close attention to feedback from students and faculty members.
Students complete evaluations at the end of each class throughout the year.
Our annual faculty in-service conference each January with all our trainers provides another opportunity for us to discover what s working and what needs improvement at RIVA Training Institute. This regular feedback is essential to help us refine our products and services and to help us maintain the highest quality educational standards in the industry. RIVA alumni may remember shipping the course manual home because it was so large and heavy it wouldn t fit into a suitcase. And so we did. Our newly revised and bound textbook, Fundamentals of Moderating , is leaner, lighter, and much more user-friendly.