The fundamental reason this classification exists is to operate a remote computer terminal in various departments throughout the City. Duties involve inputting, retrieving, and making necessary changes to data used in inventory control and a variety of accounting and statistical reports.
Work also includes keeping an efficient and accurate file system of records, documents, and reports.
The Remote Computer Terminal Operator classification is distinguished from other clerical job classes whose duties include operation of remote computer terminal equipment by the full-time nature of the position in the operation of remote computer terminals and other directly related peripheral equipment, and by the use of some independent judgment in assimilating and determining the accuracy of information on documents they receive. Work is performed under the direction of a supervisor who plans, lays out, assigns, and reviews work. After initial training, the employee is expected to exercise some independent judgment in maintaining the routine flow of work. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Effective customer service skills.