Includes practical aspects of desktop publishing and clip art skills for promotional and presentation purposes. The characteristics of non-print media and collection storage and management are covered. This is the second course in Information Services. The students examine reference tools in the social sciences, humanities, science and technology. The course covers reader s advisory services, bibliographic instruction and search strategies.
Students become familiar with electronic and print reference sources.
This course introduces students to the theory and practice of records management. The documentation of businesses and organizations will be studied to determine retention and archival requirements. Planning for records storage, disaster planning and records recovery are part of this course. In addition to the increased awareness of staff relationships, the dynamics of excellent customer service is considered. 64 hours Under revision.