While a software license is covered by maintenance services you are entitled to report software defects found in our licensed program products to us. See the Problem Determination or Trouble Shooting chapter of the product's manual for instructions on reporting defects to us. See our Upgrade Policy for complete details on when a new authorization code is needed. While a software license from Gumbo Software Inc. is covered by maintenance services we will provide technical support to assist you in implementing the product in your environment. We will also provide technical support to assist you in problem determination and correction if after following the instructions in the Problem Determination or Trouble Shooting chapter of the product's manual you are unable to resolve the problem yourself.
Technical support is available by e-mail or by phone.
When maintenance services are about to expire for a software license, you will receive a notice and the opportunity to renew them. Renewal is not mandatory. Effective March 1, 2001. Subject to change without notice. Report Designer License Annual Maint.