Repair service within one business day.
Some restrictions apply.
In October 1997, the Quality Service Guarantee got its start with a team of managers who were working on redesigning our companies' monthly Customer Satisfaction Surveys. The team realized that we needed to determine what aspects of our service were most important to customers and what their expectations were for our performance. We enclosed a survey with customers' bills. The survey helped determine which service attributes are most important to our customers and their expectations of our performance in these areas. Nearly 1,300 of our 12,000 customers responded to this survey.