Explain your problem. Someone will reread your meter and listen for leaks in your line. After obtaining a permit at the Water and Sewer Operations Center you will be given the necessary equipment to protect the hydrant and water system during useage. There can be no backflow connection between a public and private water supply. Virginia Waterworks Regulations dictate the conditions with some permitted exemptions.
Some discharges are illegal while others are approved through special permits.
In general, contact the Operations Center for information about restrictions or necessary permits. The City ordinance prohibits connecting drain spouts or drain pumps to your sanitary sewer building lines. Unpolluted waters should be routed to stonn drainage systems. Misdemeanor charges and monthly surcharges are enforcement actions which are available to the Department. Water customers should contact the water department for advice on the best way to fill home swimming pools.