Sometimes, you don't want your name mentioned. In such a case school administrators will have to be very general when inquiring about the incident. Consider the source of your information. Sometimes problems you hear about are only partially true or not true at all. Be sure that you have all the facts.
Viewpoints differ, and at times there are hidden reasons for a school action.
Students who bring home complaints may be covering for a poor test grade, forgotten home assignments, or a discipline problem. Sometimes, when students describe situations that had nothing to do with them and involve other students, they don't know what actually happened. If you are angry, wait until you are not so upset before calling the school. Any teacher who would do that does not belong in the classroom. Don't walk into a classroom and try to talk about the problem with a teacher.