There is an organizational culture that encourages efforts to improve the quality of the education. There is a clear cycle of planning, development, documentation, reporting, action, and review of policy and procedures within the educational provider.
Staff development is seen as fundamental to quality service provision.
There are clear routines and systems for quality assurance and staff is familiar with those that relate to their work. Staff, learners, and other clients are involved in the process of quality assurance and quality review. Internal quality assurance processes are articulated with external processes such as those to be introduced by South African Qualifications Authority.