Making voicemail a success. Fuglister, Jayne Abstract- Organizations can obtain more efficient communications while reducing costs by implementing a voice mail system. The cost of a system is offset by improvements in productivity and efficiency. The acceptance of a voice mail system depends on the availability of appropriate training materials, user-friendly documentation, and a help function. Many companies are responding to this situation by installing voicemail systems.
Voicemail is a computer system tied into a company's telephone network.
The system is accessed through touch-tone telephones and is used to receive, send, and record voice messages. The basic system operates like a telephone answering machine. If a message is sent to a user that is not in the office, voicemail can be programmed to answer and ask the sender to leave a message. The file is an electronic storage location typically situated on a magnetic disk. In addition to taking messages, the system enables a caller to choose between leaving a message for the addressee or speaking to a secretary. or operator.