Very nice, knowledgable and helpful guy. However, if the rarest, most ecclectic beers are what you seek this importer is a Godsend. E-mails will be returned. I have never contacted them. If Johnny can help he will.
Web site is VERY informative.
Filip Wouters, Brand manager I have never called them but Kirby, the man in charge, contacted me to offer info on his imports. Considering that most require persistant phone calls I would say this is a great sign . Every time I've called I've spoken to a different person. Usually tert, but they are always polite and can all answer questions. I don't ever remember calling Phoenix, but they contacted me to offer info.