This is advanced investigative, supervisory and administrative work in consumer protection matters. Employees in this class are responsible for implementing departmental policy through supervision of Consumer Protection Investigators and for administrative assistance to the Director. Employee manages caseloads by distributing casework to appropriate investigative supervisors, and reviews final disposition of case investigations.
Work requires a high degree of independent judgement and initiative in determining action required.
Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Illustrative tasks Reviews consumer initiated complaints prior to investigation and organizes, plans, assigns and supervises the activities of Consumer Protection Investigators. Participates in criminal hearings and trials as necessary. Oversees the Dispute Resolution Section to help achieve resolutions to business-consumer problems and assisting businesses in bringing their practices into compliance with state consumer protection laws. Oversees the Regulatory Section to enforce the regulation of Charitable Solicitations, Bingo, and Adult Use establishments including issuing citations to individuals in violation of those ordinances.