Program evaluations by participants suggest that, overall, clients are quite pleased with the WTW program. First, WTW makes active use of Federal and state employer tax credit programs to make participants more attractive employees. After a participant is determined to be eligible for a tax credit program, proper documentation is obtained so that the participant can go to interviews with potential employers with the paperwork necessary to demonstrate eligibility. Another innovative feature of the WTW pilot project is the creative use of local resources in providing counseling on practical problems such as personal budgeting and purchasing an inexpensive car. Employers know what they want in an employee and by sharing that information with participants, the participants are able to increase their work readiness.
Staff also emphasize the benefits of collaboration between agencies.
With cooperation between different agencies, welfare recipients have access to a wider range of services and can fully utilize available hiring incentives, such as tax credits. Another lesson learned is that given favorable labor market conditions, such as availability of entry-level jobs, some welfare recipients can be placed in employment with minimal intervention.