Parents are more apt to listen to other parents than to school officials. Toy lays the groundwork for a parent meeting like a skilled diplomat. Briefing two teachers and an aide about a child who probably should not be at Trail Wind, she begins a recent meeting by stating her unequivocal support for her staff. The parents are unhappy with the services the school is providing. Toy outlines for her staff the school's legal position, and suggests responses to anticipated questions and complaints.
Toy finds a moment to phone a teacher who recently had surgery.
We miss you, but the sub is doing a good job and all your kids are great. I don't think you should drive yet. She is an outstanding team builder who surrounds herself with positive, energetic people and then gives them the close attention they need to maintain a collective focus. My style is more nurturing. I feel my critical role, if there's any one thing I can do, is to be in tune with my teachers, to be always aware of where their stress is.