I like to have stamped postcards handy, too. I use them to write short reminders and notes on the run. Some Leaders store all of this in a desk drawer or on a shelf. I like to use a box. The solution to tending to the little ones is not as simple.
Some Leaders squirrel away special toys and activities for use during telephone calls.
Others have healthy snacks on hand. That seemed to be the case for Angie. She said the phone was like Pavlov's bell. Talking on the phone too often or too long was a sure way of increasing negative behavior, too. She was heartened when I said that sometimes the best thing to do was take the mother's number and call her back when the children were settled into quiet activities.