Next, they should sit down and explain the estimate in detail with you. A great mechanic will physically show you what is wrong and give you alternatives or cheaper ways to fix the problem. You may not know what they are showing you, but this will make you feel more comfortable and trusting with them. If they are condescending it can be hard to respect them and even harder to trust them. After you have decided on the garage and mechanic of your choice, it is important to be aware of the service they give you.
Timely service is something to look for.
If the mechanic says your vehicle will be done at a certain time, and it is, that is a great sign. If you end up waiting for the mechanic to finish, this can be a sign that they take on too many tasks at one time. Some times they may just have estimated wrong and it cannot be helped, but overall the service should be on time and prompt. Also be aware of the quality of service. When you get have your vehicle back check to see if the seat was moved around or if the radio station was changed.