Objections Objections to a Performance Management System, and Responses Paul Arveson 1998 1. The costs outweigh the benefits. Our competitors will prove theirs. Today, our customers expect us to show evidence of progress.
Web sites can enable and automate much of the work.
This is a new method that is easy and inexpensive to implement, relative to the tools we had a few years ago. It's true that defining metrics is time consuming and has to be done by managers in their respective mission units. But once they are defined, they won't change very often. And some of the metrics are generic across all units, such as cycle time, customer satisfaction, employee attitudes, etc. Also, software tools are available to assist in this task.