Records are created at the Help Desk when customer calls for assistance on a specific problem. Record is a computer log of who is reporting the problem, their bureau, phone number, date, time, problem, problem status, who it was assigned to and resolution of problem. Records include copies of equipment lists, networking configuration, user groups, directory structure, contact persons and installation data. Records are created to track specific problems and requests for enhancements to information systems. Records include memos, correspondence, screen prints, instructions, notes and other information developed during problem resolution.
Series is software used by city employees as part of their work routine.
Records include current and older versions of commercial software in use by the various city bureaus. Records also include information regarding site licenses.