Please help us by giving as much detail as possible. We will not use your telephone number to call you, as we are aware that you may not be the person to answer. We may need to advise you on delivery, or delays to your order. If you choose the wrong shipping area, we will correct this when we receive your order. Rest of World Air Mail.
Shipping is charged by weight.
Contact your local mail delivery company in the first instance. If this is not successful, we will make a claim to Royal Mail on your behalf. You must send a written statement saying that you have not received your order. We will pass this together with your original order, our proof of posting and any other relevant documents to Royal Mail. IF they accept the claim as valid, they will only compensate to a maximum of 28.00.