Suncom support will be provided with the new phones for long distance calls. The new phone system supports a variety of call center functionality. The new phone system should work over Category 3 cable provided that the cable is terminated using Category 5 patch panels and is within the 300 ft. distance limitation. Unix Workstation Support, Al Support for external Unix was provided before Al's arrival. Does provide some support - such as backup for some systems.
Support is provided on a fragmented basis.
Now has SLAs. Steve pointed out that Al wants to know community's needs for Unix support. Linux is a force to be reckoned with. Steve thinks IRM should be in a position to support Linux. He thinks there will be a need.