In the last newsletter, we examined the importance of e-mail to the organization. In fact, e-mail messages sent and received by the typical user outnumber fax and telephone calls combined.
Users spend a huge chunk of their day in their messaging system.
Our research has found that the primary benefits of the messaging system, in the opinion of users of these systems, is faster and better information sharing, as well as improved employee communication. We have found that messaging is less effective in other areas, such as making meetings more efficient and improving employee morale. The bottom line is that messaging is critical to the enterprise and is becoming more so. Related links Michael D. Osterman is the principal of Osterman Research , a market research firm that helps organizations understand the markets for messaging, directory and related products and services. He can be reached by clicking here .