There are nine Inside Sales Coordinators that handle a variety of customer needs. Each representative talks to customers on a daily basis taking orders and providing quotes. Inside Sales also provides production scheduling for the Vernon plant. Marathon's highly trained Service Technicians handle all types compactor technical questions and many times are able to troubleshoot for customers without requiring a on-site service call. The handle warranty claims and parts sales and service.
Technical support is available six days a week.
The service department also provides sevice schools throughout the year to provide hands-on training for haulers, repair contractors and distributors. JR, a 17 year veteran, has been a Design Engineer at Marathon and heavily involved in new product development for the past 14 years. He has been a Sales Engineer for Recycling Systems and Large Project Sales for the last 3 years. He has numerous patents for Marathon products for both the RamJet-Waste Handling Equipment line and the Recycling Systems. Over the years, JR has been extensively involved in the development of Marathon's horizontal and vertical baler lines.