Academic support is built into the design of the course materials. Tutors are selected and trained for their role of facilitating learning. The training places particular emphasis on equipping tutors to analyze and assist learners with language and learning difficulties. Sufficient contact sessions are arranged to enable learners to use the course materials effectively for learning.
Tutors are accessible to learners for individual tutoring.
Tutors are trained to teach on assignments by giving constructive feedback. The turnaround time on assignments is kept to a minimum and specified to the learners so that they can use feedback to inform their learning on an ongoing basis. Adequate administrative and professional support is provided to tutors. Tutor performance is monitored regularly. Feedback is sought from tutors for the review of courses and programmes.