They are the persons most likely to have the initial encounters with visitors, and they also play a major role in creating the atmosphere experienced by all the members of the church. Provide training for these people. The First Thirty Seconds by S. Joan Hershey is a great resource. But hospitality is the responsibility of the entire congregation, not just the greeters, ushers, and staff. Life without Fear , both by Fred Bernhard and Steve Clapp.
Visitors generally appreciate name tags for themselves and for the members of the church.
Name tags make it easier to remember names and help awkwardness over names not being heard correctly the first time shared. Visitors appreciate arrangements which make it easy for them to know how to find the church, where to park, where to enter the church, and where to find things in the church. Clear signs to the church, clearly marked parking, clearly marked entrances, and clearly posted signs and directions inside the church help. Some churches have parking places close to the main entrance reserved for visitors as a way of showing that visitors are honored guests. First-time visitors appreciate a brief visit to their home within the first 48 hours following their attendance at worship or another church event.