People working alone, such as conductors, station clerks, bus operators, maintenance workers etc. People working late, shift workers, or working overtime. Because violence can be predicted, it can also be prevented, even in workplaces that serve groups of the public who tend to be aggressive and violent. In almost every situation, there are solutions. Some are easy, painless and cheap, others are more difficult and more expensive.
Solutions differ greatly from occupation to occupation, and from workplace to workplace.
Nevertheless, there are clearly measures that can be taken to make the work environment less dangerous, even in the most inherently dangerous workplaces. After identifying the risk factors that increase the likelihood of workplace violence, the first thing the union should do is come up with possible solutions. Finally, change administrative procedures. Utility workers who must turn off services should have escorts. Lack of support for workers who are victims of violent incidents discourages workers from reporting incidents.