All staff will be rewarded financially based on a system directly related to fulfilling customer needs and level of service. The Company shall create an environment for open, two-way communication between all its people so as to promote improvement in policies, working conditions and Customer service. Stores are clean, well maintained premises in all areas, including washrooms, staff rooms and offices. Attention is paid to detail. Desks are maintained paper free at the end of each day.
Stores are well merchandised.
Products are displayed with care and attention, telling everyone entering the premises that the products are worthy of being in an International Stereo store and thus a Customers home or vehicle. Attention is paid to detail. The Company will have a full time training program for customer communications and product knowledge to ensure maximum achievement of all salespersons. The Company will be the leader in the industry by offering unique and extraordinary products. Products are selected for their quality, value and their ability to satisfy Customer needs in an extraordinary fashion.