Staff develops and maintains data and models for analysis of the Federal and contractor workforce and in conjunction with the Human Resources Management Division, develops forecasts of human resource requirements. Staff also develops policies to support strategic resource requirements and develops and implements performance metrics to track plans and programs for meeting strategic human resource requirements. The Resource Planning and Management Analysis Division also has responsibilities in the area of management analysis. The Division conducts analyses of Center programs, resources, workload, organizational structure, management practices, and administrative processes and systems. Staff advises on the application of the principles of management to the solution of specific organizational issues and performs workload analysis, metrics development, and programmatic and institutional performance measurement.
Staff also develops and implements processes for measuring customer satisfaction.
The Resource Planning and Management Analysis Division also serves as the Program Office for several Center-wide technical support services contracts that provide professional and technical human resources to supplement staffing on Center projects. In this role, staff identifies and defines technical resources requirements and monitors contractor performance and costs. In conjunction with the Acquisition Division, the Division develops acquisition strategy, procures, and administers contracts. Finally, the Resource Planning and Management Analysis Division manages work acceptance processes involving non-DOT customers. In coordination with program managers, financial management, legal counsel, and customer representatives, staff develops policies and processes for, provides guidance and oversight to, and executes all non-DOT work acceptance actions.