The cost is much less, the service much more reliable than many professional mediators, and the scheduling and travel problems are eliminated. It's quick, less stressful and more efficient. The claimant gets the money faster, businesses and insurance companies can resolve claims and disputes faster, without any of the typical hassles. The parties get to a number which facilitates dispute resolution. Not in the near future.
Some people enjoy the confidentiality of entering blind demands.
Others like some reassurance. Technical and administrative support is also available 24 hours a day, seven days a week.