N.C. He gives seminars, runs annual sales meetings, and conducts training programs on selling and customer service. The prospect is not waiting by the phone for your call. Most people have what you're selling and are doing business with someone else.
Satisfied people are willing to do business with others.
I don't want to bother with you. It's not all that bad. Your prospect is saying is that their existing supplier is the best they've been able to find. You may have a better product, price, availability for delivery, service, training, or warranty. The prospect is only telling you he's satisfied from his perspective.