If damage or shortage is evident, refuse to sign delivery receipt until driver writes the full extent of damage or shortage on receipt. Immediately call the carrier to inform them and request immediate inspection. Confirm your conversations in writing. File the claim upon receipt of the inspection report, keeping a copy of all documents. Settlement will be between you and the carrier.
Time is of the essence.
Any delay can result in the carrier refusing to honor the claim. Schwab and Grant Enterprises are not responsible for reimbursements for unfiled or misfiled claims. Grant Enterprises 17842 Irvine Blvd. Click here for ordering page and instructions.