Respondents of the survey rated customer focus as the most important factor for success. Total quality management is still an emerging business strategy. TQM improves organizational effectiveness. TQM success takes patience. Training, alignment of organizational systems, leadership commitment, recognition and rewards, performance management and appraisal.
Success breeds success.
Demonstrated leadership commitment is critical to TQM success. Differences in perception exist among the five organizational levels, but not the magnitude anticipated. TQM is still the most viable long term business strategy Conclusion Service organizations must have the ability to set a competitive strategy that positions itself for positive change. By implementing continuous improvement throughout the organization, emphasis can be focused to improve resource utilization, simplify operational procedures, reduce process variability, and improve product processes. Effectiveness on performance helps the organization function to meet customer requirements.