Coopers and Lybrand 1.
Student services is one of their areas of expertise within their higher education practice.
The approach they outline is highly consistent with what we have recommended, i.e., improved access to service using electronic tools, one-stop service from generalists, and personal service from specialists when needed. They describe the key attributes of the emerging model of student service delivery as having a number of common attributes. Seamless, and collaborative Consistent and dependable 3. It is their contention that no one school is all the way there yet. Besides the services listed above, Coopers and Lybrand might specifically assist us with the reengineering associated with the proposed student services facility.