Here , for the shorter version or Here for the longer version to read the welcome message. The Process Improvement Journey Let us assume that an opportunity for improvement of any sort is detected.
Some issues lend themselves to immediate management interventions.
However, some problems will not resolve in this way. Recurrent, complex problems frequently require the assessment and management of the process or processes involved. Even outcomes management ultimately requires improvement of the upstream processes that lead to the outcome. Once a process has been identified for improvement, a team can be brought together that understands the process. The central idea is that the team should be comprised of workers who know and understand the process that will be analyzed.