The leaders provide for hospital planning. Each hospital department has effective leadership. Patient care services are integrated throughout the hospital. The hospital's leaders set expectations, develop plans, and manage processes to measure assess, and improve the quality of the hospital's governance, management, clinical, and support activities. This area reflects an evaluation of how effectively the hospital's leaders help create an environment that enables the hospital to fulfill its mission.
Surveyors assess how department directors carry out their responsibilities.
This area reflects an evaluation of the integration and coordination of services throughout the hospital. Leaders foster communication and collaboration within and among departments on patient care policies and procedures. This area reflects an evaluation of the activities performed by leaders to improve the quality of the hospital's governance, management, clinical, and support activities.