If your system crashes and you have to reformat your hard drive, run the installation program on the CD and you should be ready to go. Its purpose is to help assist you when something is not working on the system. In many cases it will give you a hint as to what the problem could be. For example, let's say you ping from router A to router C, but serial 1 on router B is shut down, then Net Detective will tell you that. Or, you set up a static route on A but put in the wrong IP address on router C, serial 0.
Support is offered via email.
If your problem cannot be resolved via email, a Sybex technical support specialist will call you back. Your name and phone number if you'd like us to call you.