React to this article in the Discussion Forum. I am currently the manager of an after-hours nurse triage service and have been appalled to find out the there is a serious lack of patient education that is going on in the PCP office. How can a parent know what to do when her child is having an asthma attack when no one ever taught her how to use a peak-flow meter. Mom's aren't even aware of what their child's baseline should be. When asked what their treatment plan is the reply is to contact the doctor.
Telephone triage provides consistently to an unconsistent field.
Physician's are scheduling sick patient visits every 10 mins. I don't know about anyone else, but it is impossible to remember to discuss everything with your physician in 10 mins. Telephone triage works. Inc. All rights reserved.