Software included is very easy to use. I did contact Imation for a firmware update that was posted on Ricoh's site but not Imations. They deny, deny, denied that this a remarked Ricoh. Which is bunk, it is an OEM Ricoh 7040a drive and when they finally got around to posting the update, sure enough, it came from Ricoh. I am seeing posts from Ricoh users that their latest updates change the writing speed to 6X, hope to see the same from Imation soon.
Software coming with it is good, too.
The only reason that I would not give this product five stars is the fact that this CD burner is my first one. The people from HP told me that the main reason that their burners were better than others was the quality of the software included with them. Two other people to whom I recommended this unit were impressed as well. Corp. All Rights Reserved.