No additional trip requests will be honored by the driver. The driver is permitted to only pick up and deliver clients according to the pickup point and destination designated on the dispatch sheet. The only exception to this policy would be if the client agrees to pay for the extra trip and it is possible to work the extra trip into the schedule without disrupting other passenger s scheduled trips. Service to certain rural townships is limited to predetermined days. Please review the daily schedule to determine when services are provided in your township into the City of New Castle.
Trips are scheduled on a first come, first serve basis.
You must call and schedule your trip at least 1 working day in advance. Lift Equipped Vehicles are available for handicapped patrons. Please notify the scheduler that a lift equipped vehicle is needed for your trip. If you are unable to take your scheduled trip, please let us know at least 2 hours prior to your pickup time so we can give your seat to another person. Failure to follow our cancellation procedure will result in denial of transportation for at least 30 days.