Many people are working very hard to resolve the problems and we hope that a satisfactory level of service can be restored soon. There is certainly no intention to abolish or reduce this service. Meanwhile I apologise for the difficulties that you and other users are experiencing and would be grateful for your understanding and tolerance. It includes more than 15,000 titles from a wide selection of multidisciplinary journals with more than 5,000,000 articles. Articles cited in UnCover are available for purchase through UnCover2.
Users can perform searches, place orders and handle payments from their homes, offices or libraries.
A full text copy of an article may be ordered online and delivered to a specified fax number within 24 hours. Most faculties have a CARL UnCover Liaison person who will be able to provide guidelines on usage limits and eligibility for reimbursement of costs. A copy is included with this issue of Library News, others will be available through your library. It should be noted that, as well as providing an option for reimbursement for those electing to pay by personal credit card, Monash libraries run deposit accounts with CARL for the supply of documents from UnCover. Requests may therefore be put through your Interlibrary Loan Office to be billed in the usual way for overseas requests.