MIS is not responsible for the physical relocation of computer equipment. Users are responsible for physically moving computers, monitors, printers, and other computer equipment. Transportation of computer equipment to Campus Computers for repair or to the loading dock for shipment to a vendor for repair or replacement is the responsibility of the equipment owner. MIS is not responsible for the unpacking or packing of computer equipment. Users are responsible for unboxing new computer equipment, placing it in the location where it will be used, and arranging it as desired.
Users are responsible for repacking computer equipment for shipment, etc.
MIS does not coordinate on-site vendor service calls. Once a hardware problem is diagnosed, adequate advice will be left with the user to place a service call to the vendor of the equipment if the warranty provides for it. Once the technician arrives at the machine, the user can call MIS if necessary. A pager number will be made available for the user to contact MIS staff in the event an unforseen issue is raised by the service technician. MIS does not provide training in the use of commercial software.