Although soap is a good cleaning agent, its effectiveness is reduced when used in hard water. The mineral salts react with soap to form an insoluble precipitate known as soap film or scum. Soap film does not rinse away easily. It tends to remain behind and produces visible deposits on clothing and makes fabrics feel stiff. It also attaches to the insides of bathtubs, sinks and washing machines.
Some soap is used up by reacting with hard water minerals to form the film.
This reduces the amount of soap available for cleaning. Even when clothes are washed in soft water, some hardness minerals are introduced by the soil on clothes. Soap molecules are not very versatile and cannot be adapted to today's variety of fibers, washing temperatures and water conditions.