If Telephone Grade Reporting is outsourced, DePaul telephone lines will not be used. There was discussion regarding what grade data should be made available to the students during the telephone call. The team initially decided that only current grades should be available on the telephone. Having the entire History file available on the telephone is not the purpose of the telephone grade reporting system. There are other applications already developed to serve that purpose.
Students can look on the Web for all their grades or they can request a transcript.
It was decided that all grades in currently active grading cycles should be available on the telephone. Current grading cycles will have to be identified. The time frame suggested was approximately one month after the end of the term. The telephone script should include the years and terms that are available on the telephone. If more than one grading cycle is active, having the year and term information should make it clear to students what grading data is available.