Seek medical advice if necessary. Training may be critical to avoid panic reactions in unusual situations. Lone workers need to be sufficiently experienced and to understand the risks and precautions fully. Lone workers should be competent to deal with circumstances which are new, unusual or beyond the scope of training, eg when to stop work and seek advice from a supervisor and how to handle aggression. Supervision can help to ensure that employees understand the risks associated with their work and that the necessary safety precautions are carried out.
Supervisors can also provide guidance in situations of uncertainty.
Procedures will need to be put in place to monitor lone workers to see they remain safe. Safety Plans Lone workers should be capable of responding correctly to emergencies. Risk assessment should identify foreseeable events and should include a safety plan to detail what happens if a lone worker becomes ill, has an accident, or there is an emergency. Information about emergency procedures and danger areas should be given to lone workers who visit your premises. Occasionally risk assessment may indicate that lone workers need training in first aid.