This information is submitted in weekly status reports to upper management, so that gives us higher visibility. With better productivity, the team is now averaging a 95 percent or better completion rate against target goals during any given month. Tracker also allows the team to see how well it is doing on its backlog of tasks, comparing estimated hours for completion of tasks to allocated resources. When we started, we had a backlog of about 250 items. We are doing that by better managing the scheduling of our tasks, completing more each month and increasing our productivity.
Tracker lets the team schedule tasks up to as much as three months in advance.
Now they can easily predict the amount of work they can get done over any given period, and set user expectations about when a task will be completed. The tool also points out where the team is allocating resources for each application. That information tells the team it may need to allocate resources differently. One of the critical advantages that sold NIKE on Tracker was its flexibility. That's one reason why we like it.