Stakeholders use and promote our services. People are committed to the Quality Improvement Programme and challenge the way we do things. Continuous improvement skills now part of the culture. Sufficient resources to carry out the desires of our customers whilst maintaining our values. Breakthrough Trusted and accurate communication with all personnel.
Staff request stakeholder feedback on service and suggested procedures and policies.
OFM adapts to changing needs and suggests improvements to customer. There is constructive questioning of processes and values. Application of skills and feedback through survey of customers. Capability Communication lines to and from all areas, employing both horizontal and vertical flows. Efficiency and services are noticeably improved.