By making this process systematic, some have been able to connect the dots within their organization so that it is easy to keep track of who does what around here. Last, competency refers to the ability to enhance the skills of employees technical skills, sales skills, managerial skills, etc. The interesting thing that Lotus discovered is that much of the training that goes on in any organization is peer education, or horizontal learning. For most organizations, these occasions happen all the time at the water cooler, in the cafeteria, in the hallway. Such water cooler conversations occur daily within organizations of all sizes and types around the world.
Someone shares just the right piece of information at just the right time.
We call those events knowledge accidents. And making them happen on purpose is the fundamental mission of our knowledge management and e-learning initiatives.