Provide opportunities for employees to bond with one another. Reward individual and group performance. Recognize achievements with memos, mentions in staff meetings or articles in the company newsletter. Small, tangible rewards are also a good idea. Invest in training.
Training improves customer service and strengthens employee loyalty.
Remember that your employees have lives outside the company. It's not realistic to expect employees to leave their individual problems at home. Those employees are still very valuable, and sometimes you need to make accommodations for the impact that their personal lives are going to have on the office. Employee retention takes time and effort. But, says Hageman, it's something you must do.