With the capability to reside on a desktop at home or the office, the PhoneWise application in conjunction with Intecom's award-winning call center solution, CallWise, enables agents to receive calls on any telephone, regardless of location. Responding to recent demands to equip agents outside of the conventional work environment, Intecom's automated desktop application merges PC and telephony functions onto a single platform to provide users with full functionality wherever a connection exists. The application's added flexibility to Intecom's total call center solutions results in increased productivity of agents and the call center in its entirety. PhoneWise makes efficient use of screen space with informative, control and status icons placed on the Microsoft Windows status bar.
Users can control and customize exactly what tools appear on the screen with multiple selections.
Agents not equipped with Intecom digital agent telephones can turn on a display window which emulates the LCD display on an Intecom digital phone. Founded in 1979, Dallas-based Intecom is an innovative telecommunications company that enables customers to meet their strategic business goals by providing advanced enterprise communications solutions, designed to match their needs and the demands of their customers. Intecom products include private branch exchanges, complete call center solutions and computer telephony integration. Inc. All Rights Reserved. May not be reproduced or used without permission.