This was in-line with the company's overall goal and will help the whole IT department, so we designed a specific course at an affordable price. Ideally I would like to send employees who work within other parts of IT on the workshop, so they can understand our goals and work more closely with us. The workshop is another example of KnowledgePool's flexibility and ability to meet our needs. Every employee at Sainsbury's is responsible for their own training under a scheme called the Personal Management Agenda. Many employees from the service side of the IT department are now asking to go on the ITIL management accreditation course to further their training.
Service management is a very common methodology.
For my personal satisfaction I would like to gain the management accreditation and implement ITIL methodologies more widely in the work I do. The service management culture became so important at Sainsbury's that the previously named Service Delivery Department was renamed Information Systems Service Management, which includes Service Delivery and Support which is in line with ITIL standards. The training program is a way of ensuring that these changes to ITIL methodology are set in stone and is also helping the cultural shift to ITIL thought processes. The success of the training has been helped enormously by the fact that it has been 100 percent relevant to all delegates.