All surveys will be voluntary and customers will be randomly sampled. A quantitative analysis of customer satisfaction data related to information, product and service timeliness, accuracy, usefulness, and quality will be made and used as a basis for continuous improvement. In Fiscal Year 1998, the USGS released a report to customers summarizing progress made in meeting our FY 1997 customer service goals. The report also contains the USGS Fiscal Year 1998 Customer Service Plan. The FY 1998 Customer Service Plan offers the following goals for USGS in 1998.
USGS customers are satisfied with our products, information and services.
USGS products are delivered to our customers in a timely and accurate manner. Highlights of progress in meeting these goals for FY 1998 follow. The USGS Biological Resources Program sponsors an annual survey of its partners to determine satisfaction levels with various aspects of its service. Its most recent survey yielded some interesting findings, particularly as these relate to the way in which customers use USGS information. All our management related to brucellosis-infected mammals is based on USGS information provided.