The people who do lookups are volunteers. Please be specific when asking them for assistance and please be polite. Volunteers are hard to come by. There is a limit as to just how much work the volunteers can be expected to do for people requesting services. Volunteers for Delaware County are instructed to do as much or as little as their time and resources allow.
Some people request an extraordinary amount of information.
If it takes longer than a few minutes we can hardly expect volunteers to donate their time. Some of them get deluged with requests. The key is to be very specific in asking questions. Some volunteers are willing to negotiate to do more in-depth research. Volunteers are desperately needed to do lookups.