I have not responded to your posting.
Some problems do take some time to resolve.
I have always asked people to send me an email reminder if they felt that I had overlooked a problem either in email or on my help forums. Many of the items where there is not a posted response have been addressed through email and I am either awaiting confirmation that the fix worked or the problem is of a nature that I do not feel should posted. If you had posted your email address I would have sent you an email. I know it can be very frustrating when you have a problem. I did start this web site to make up for the technical service from the major companies which do not adequately address problems their customers encounter.