If you have a limited budget, you're better off hiring outside assistance in the planning stage than in the implementation stage. The next two principles are heresies in the computer industry, so don't expect the Holy Order of Technologists to support me on these. Don't expect simplicity. We don't let children drive, we must take tests to qualify for driving, and most of us can't repair our own cars. By comparison, a computer is much more adaptable, making it that much more complicated.
Technology is usually complicated because life is complicated.
Business managers should be patient with technology and with the learning curve for users of technology. Recognize the limits of your knowledge and interest in technology, and rely on others' expertise where needed. Your business can benefit from technology, even when you don't understand it. Excluding electronic mail, the Internet has yet to have a lasting impact on the way the vast majority of businesses operate. There was a lot of excitement and press coverage when PCs were first introduced in the late seventies.