I disagree here. The usual Nielsen porridge of warmed-over platitudes and whimsical fiats, dressed in punditspeak to keep the career ball rolling.
Telephones are incredibly intrusive.
My strengths are in written communications. My weakness lies in verbal communication. I could agree with that. We need e-mail clients that allows one to render the received message in the manner that the recipient desires and not in the manner that the sender desires. Other sorts of announcement list got short shrift, and discussion lists were mentioned only in a separate context.