Employees who attend training and return to an undisciplined environment will often not use the skills learned. The money spent on the training will have been wasted and morale will suffer. People need appropriate tools and technology to perform their jobs. An organization and its management select, purchase, and make available the appropriate technology. The company's process indicates appropriate uses for the technology.
Training tells the employee how to successfully use new technology.
Management support is needed to provide the motivation for effective organizational change. An effective reward system reinforces desired behavior and corrects undesired behavior. Although some organizations try to motivate through training, there is little or no lasting impact with this approach. Participants may leave this kind of training enthused, but a week later they are back to old work patterns. Training cannot be effective without management support consistent with the messages in the training program.