This mirrors the finding of the private sector. Implement redesign of the Budget Process Reengineering Lessons Learned Cascading to the lower levels of t he organization takes time and a concerted effort. Within the GPRA framework, The BLM has to retrofit the existing congressionally mandated system with the GPRA and strategic goal framework. Customer and employee focus is not an easy sale to the traditional managers and leaders. Collecting data from customers is not seen as adding value and is political which is not viewed as beneficial to the organization.
Strong leadership is key to implementation.
Using new technology to break down cultural barriers is the easiest way to make progress. However, caution must be utilized in using data and information to make punitive decisions Best Practices Use of an integrated, intranet based, management information system to capture, disseminate, and monitor performance and data. Establishment of employee and external customer research capabilities and having causal baseline and trend information. Implementing organizational improvements based on employee and customer data Tying performance and budget requests and justifications to Congress based on performance information Combining reports of performance to the public and Congress Integrating program evaluation system with GPRA, Customer Research with a balanced measure approach Adopting ABC as method to cost activities allowing full usage and leveraging of performance data with cost data to make decisions and facilitates the organizational learning of processes. Linking Mission success via customer and employee survey to establish connection to balanced scorecard approach.