The sales person feels quite helpless to do anything but endure the situation to get the sale. This form of game playing by the customer is often symptomatic of a much deeper problem. Perhaps the customer can t or won t buy for a variety of reasons they chose not to disclose or they have a need to dominate or intimidate the sales person. It is the responsibility of the sales person to determine the underlying causes when these situations occur. Doors are slammed in your face, deals fall through and let s face it, some of our customers can be real jerks.
Some managers don t want to hear our problems, but expect to see results.
Selling is a mental profession. Yes, we have to make the calls and see the customers, but it truly is a profession that requires a great deal of mental stamina. Examining the following elements and incorporating them into your life will help. These are elements that many successful people and sales pro s use to keep them going. For them, they have become a way of life.