I enjoy the pace and the challenges. Across the country, colleges and universities are increasing their use of computing and related technologies. At Eastern, the ISS concept dates to 1996, when the President's Council established the objective of coordinating activities of the university's various instructional technology support units in order to meet the university's increasing support requirements. In response, Information Technology Services, Booth Library's Media Services unit and other personnel involved with providing instructional technology support services have worked to clarify their roles and relationships in order to increase and improve services to faculty and staff and adapt to the more challenging expectations resulting from the nationwide trend toward the use of information technology in the instructional process. So far, ISS personnel have found their jobs challenging but rewarding.
Technology involves hardware, software and training.
Each of those components is dynamic and broad-based. More resources are also needed to ensure our students have practical experience in using the latest technology. This is particularly true for students going through our teacher education program. Though the ISS position has not been in existence long, it already is evolving, said Dallas. During the last year, I have noticed more of my clients asking about how to develop a certain technology item instead of asking me to be the fix-it person.