A Member Advocate is a living, breathing human being whose purpose is to make your experience using OnSight easy and rewarding. Someone who understands the healthcare industry and can help you get the most out of video conferencing. The same holds true for technology in healthcare. The real commitment begins after the videoconferencing technology is plugged in. Unfortunately, phone companies and equipment manufacturers haven't yet understood that plugging in a lot of gear and going home at five o'clock doesn't really accomplish anything.
Somebody has to make the equipment do what it is intended to do, and teach others to do the same.
Enter the Member Advocate. The Member Advocate was created to assist U. S. TeleMed's customers in building and running their interactive applications in telemedicine, education, preceptorship and administration. The Advocate does not report to TeleMed's Director of Sales, or to its Operating Officer. The Advocate reports to the customer. You are assigned a Member Advocate when you become a TeleMed customer.