Statement of departmental commitment to support the resources requested and the impact on the curricula. They are not intended for renovations or the purchase of furniture. They do not cover the cost of personnel. The answer to that question actually depends on what department or unit you are in and the nature of the problem. You should always contact your unit's Lab liaison.
Some departments have specific individuals whose job duties include computer support.
Other departments have established arrangements to share the cost of an employee who works as a member of the user support group of the Lab. These individuals meet regularly with the rest of the staff and can quickly determine the nature of problems and get them resolved. Our first concern is always classrooms and general system problems. We then try to get to individual faculty and staff machines. Our goal is to provide access to the current versions of commercially supported software that perform the required functions.