It s absolutely every airline s nightmare. Lots of people expect to have their excess baggage waived for nothing. Hi, my husband s erm, captain of Gulf Air and erm, I my baggage is a little bit heavy. Cos I just came down on British Midland and they didn t charge me. We would help you a little bit, but to have erm, four times your baggage allowance is really not on.
Staff listen patiently to each and every explanation.
There s always a faint possibility that they ll hear a new one. Oh, for the poor. How many times have I heard that today. I shouldn t have to go through this. No, no, me meet me half way, meet me half way.