There was a lot of concern on how to put enough information into the how do I section of the portal. There was also a lot of discussion on agency responsibility for delivering on the services offered by the portal whether they were processing an application or mailing a publication. DFI demonstrated the work they have done to date on both the consumer protection and opening a business application. There was a fair amount of discussion on credit card processing what do we mean by that, who should do it, . This is a hot topic everywhere.
Some agencies have a solution.
Most solutions only address the front end of taking the credit card and validating it. The back end processes of getting the money into our accounting system still needs to be addressed. There is an interagency group looking at a comprehensive solution for the state. The study group met on Friday October 27 th . At the end of the day the group decided that one day was not enough and they wanted to get together again.