Representativeness, responsiveness and accountability. Pages 16, 17. NPM is focussed on achieving results and customer service.
Traditional management emphasizes specialization, efficiency and conforming with processes.
Pages 8, 9. Private management is profit-oriented, while public management is obligated to promote the public interest. That government should exist to promote such objectives as the common defense, economic development and the general welfare. That government should provide services directly. Page 73, 74.