Software available on the DMS contract will include X.400 Message Handling products - User Agent, Message Store, Message Transfer Agent,Profiling User Agent, Mail List Agent and Multifunction Gateway. Directory service products and communications software will also be available. Software upgrades will also be available electronically. This representation will be present within ninety days after contract award.
Technical support is provided.
However, initial trouble calls will be handled by DoD customer support. If a problem occurs, the contractor will provide prompt and responsive technical support. Rapid solutions to situations related to software, hardware,documentation and training items are available. Software for message handling, directory services, management services and communications required for DMS messaging will also be provided. Each product will come with configuration, fault, security and performance management capabilities.