Department rules, regulations, policies, and procedures. Civilian labor agreement. Pertinent federal, state and local laws, codes and regulations. . Read, interpret, and comprehend technical written materials. Prepare clear and concise program documentation, user procedures, reports of work performed and other written material.
Translate user needs into clear problem definition and solutions.
Instruct customer staff in the operation of new or revised computer applications, including explaining system concepts to nontechnical users. Communicate clearly and concisely, both orally and in writing. Contribute effectively to the accomplishment of team and Bureau goals, objectives and activities. Establish and maintain effective working relationships with those contacted in the course of work, including Department officials and the general public. Demonstrate those characteristics which are consistent with Department values.