In fact, the Arnolds claim to have a 90 percent to 95 percent success rate in their claims. Aaron Arnold, Carolyn's son and tariff analyst for the company, attributes that success rate to the amount of work that goes into each claim. CACC offers its services to a variety of businesses, but Carolyn says that a large portions of its work comes from financial institutions. She explains that many problems in billing stems from businesses and customers not understanding the charges on their phone bills. Other times, she says, customers aren't given clear answers from their phone-service providers.
Telephone billing is so complicated.
Sandy Guillaudeu, information systems manager for UETA Inc., a duty-free distributor, says that they have had a relationship with CACC since 1988, and that the Arnold family's auditing and analysis services have been invaluable to the company. I am very pleased with what they have done for us, and I would hate to have to work without them. A true vet Carolyn Arnold certainly has experience in the telecommunications industry. She spent 23 years working for Southwestern Bell in different regions, including Laredo and San Antonio. At one time, she even did auditing for Southwestern Bell.