Therefore, the cost of replacement parts has a significant, direct impact on the price consumers pay for auto insurance. Expensive parts result in more costly repairs, which in turn result in higher premiums. In addition, many vehicles that should be repaired must be totaled due to the high cost of car company parts. To earn the CAPA seal of approval, a part must pass stringent tests by an independent laboratory to assure that it is equal or superior to its car company counterpart. The only difference is price.
Studies show that a majority of consumers are content with certified replacement parts.
During 1999, CAPA received complaints on only 0.08 percent of the more than 2.4 million parts it certified, giving the organization a record of quality that is unrivaled in any industry. Everyone benefits from the existence of certified parts on the marketplace. Even if a consumer uses car company parts, that consumer has benefited because those parts are less expensive than they once were due to the competitive pressure of certified parts in the marketplace. Insurance companies subscribe to CAPA parts to control costs and assure quality.