G. Records 1. Each client has a comprehensive clinical record. There are signed consent forms. Agency has a system to organize medical records. Medical, eligibility and other confidential client information is kept in a locked and secure area when not in use.
Staff demonstrate privacy and confidentiality when providing services to clients.
Bilingual staff or the services of an interpreter are available. General information and educational materials are available in the languages appropriate to th e population served. There is a written grievance policy. I. Clinic Operations 1. The agency has extended clinic services beyond regular working hours.