If it is incorrect, it's simply irrelevant. She was trying to sell the idea of performance feedback as information to a techie, someone who thrives on information and builds systems to create, analyze, store and retrieve information as efficiently as possible. Feedback is crucial to business success. Without it, employees do not develop the skills and behaviors they need to grow themselves and the organization. Products are created without regard for market demand.
Strategies stagnate in the face of changing landscapes.
Feedback by itself isn't enough to prevent these problems. We must be able to take it in. We must be aware of the feedback. Two common situations keep us from that awareness. First, many managers lack the skills to give effective feedback to their employees.