Today there are fewer barriers to customer defections than ever before.
Competition has grown more intense, and the Web makes finding a better offer as easy as clicking a mouse. Managing your customer relationships successfully is crucial to business survival. Minimize churn, reduce risk and improve the overall effectiveness and profitability of all your customer-centric processes at every point of contact. The seminar features representatives from SAS customers Eddie Bauer , Online Insight , and Intrinsic who share real-world experiences about how to identify, retain and attract profitable customers. Also, Ellen Joyner of SAS shares her expertise and demonstrates how SAS e-Intelligence can leverage your organization's customer information for maximum competitive advantage.