In those cases, surveyors will hold hospitals to their policies. But apparently, it's still happening. I's when surveyors conduct the closed record review. The form includes a box prompting surveyors to answer whether staff properly accept verbal or telephone orders in accordance with hospital policy. For example, if your state law requires verbal orders to be signed within 24 hours, that standard is the one for which surveyors will hold your hospital accountable.
Surveyors look for unsigned verbal orders during open record reviews.
If the order is still not signed when the patient is discharged, leave the tag on the medical record and send it along to the physician's incomplete files for signature, she advises. All rights reserved. Please read our Terms of Use .