Benchmarks and personal learning work sheets I have used could also be included. There are various types of conflict. Conflict with peers, subordinates, bosses, company systems, laws, and even ourselves. Because of this, it is important to address it at the first appropriate moment. The sooner the better.
Unresolved conflicts cost companies enormous amounts of money, productivity and worker satisfaction.
In Time Management we learn that the number one waster of time is preoccupation. Look for a lack of communication. Conflict inhibits teams, causes barriers to communication, and always, a loss in productivity. Look for unexplainable customer withdrawals. Whether in person or on the phone, customers somehow pick up on conflict.