Technical, supervisory, and administrative work involving the Insurance Division's Consumer Complaint Section. Includes the investigation and resolution of consumer complaints concerning the entire range of insurance products. May examine unacceptable market practices as well as recommend remedial action.
Supervision is exercised over a clerical and professional staff.
This position reports to the Insurance Market Conduct Chief Examiner. Receives, investigates and processes all types of insurance complaints regarding policy premium, coverage, claim handling, agent practices and similar industry problems. Participates in hearings and conferences with insurance company representatives regarding unacceptable practices discovered through the examination of complaints. Participates in special projects such as the development of insurance legislative proposals or regulations relating to the consumer as directed. Prepares various reports orally and in writing.