Too often, health plan information is overly literal and insensitive to nuances of language, culture, and understanding.
Savvy administrators can help.
As diverse as are the medical advances we incorporate into our lives, so too are the lives of those covered by the nation's health plans. The nation's demographic is broad and daunting, challenging us to communicate bilingually and with cultural sensitivity. For health plans and providers, the quality of translation needs attention. Communicating health care information effectively is no longer simply a responsibility of public health departments. More than ever, program administrators, hospitals, physician groups, and health plans see that the quality of communication with patients affects client satisfaction, outcomes, and the bottom line.