Assists in evaluation of system usage and performance. Knowledge of operating systems and applications languages sufficient to compile or modify processing sequences or selection criteria in response to instructions. Knowledge of application subject matter to assist users, plan for new applications or system enhancements, or identify problems. Performs program and system maintenance work independently. For new work requirements, unclear requests, or where incumbent recognizes broader implications, supervisor is consulted.
Work is reviewed for procedural conformance and client satisfaction.
Incumbent uses judgment in selecting guidelines for specific situations, and in referring problems to supervisor, specialist, or other technician. The work is essential to program specialists' accomplishing their primary tasks. Contacts are with other employees engaged in processing activities, and with specialists who use mainframes or networks to carry out their analytical or administrative activities. Work is primarily sedentary.