Users demand instant gratification. And the environment continues to change. Technologically, we've created a really complex thing. People go down. There are outages.
Technology is a dual-edged sword.
It can be a true business asset, but it's also exposed to a visibility that it didn't have before. I came in as BMC's first non-mainframe marketer. And we had to change the culture of the company to move to the new distributed platform. In the mainframe world, BMC didn't need partners. In the distributed world, we do.