There is a system for updating detailed information about past, present and potential learners and using the information to inform policy and planning of programme development, course design and materials development, learner support, and other relevant aspects of educational provision. Research into learners and their needs is a high priority and is used to inform all aspects of policy. Learner information is used to design programmes, courses, materials, learner support, and counselling services that are flexible and learner-centred. Supplementary materials and learner support are provided according to the needs of learners in relation to language and learning experience. Tutors have access to information about their learners and contribute to the collection of such information.
Systems exist to maintain the confidentiality of information about learners.
The educational provider is aware of and caters for learners with learning difficulties.