A wide range of throughput guarantees is available and is dependent upon the carriers' specific configuration guidelines and backbone technology. Guarantees are therefore difficult to compare without significant study and understanding of the carrier's specific terminology. However, the means of verifying this fact is undefined. Strong process language must be in place to ensure proper guarantee execution. Additionally, ensure that the carrier has redundant means of gathering SLA data.
Some carriers exclude lost data from throughput calculations.
Longer time frames are determined by distance from that center. Note that response and restoral totals result in an aggregated outage time of eight hours. It is clear that when negotiating an SLA with the frame relay carrier, careful study and understanding of their terminology, exclusions, processes and calculation methodology is critical. Service credits are NOT compensation for network outages. They will never approach the compensation required to pay for the time and trouble your business experiences when the network is non-functional.