Based on this feedback and our interviews with airline personnel, the training provided by INS was useful. However, no systematic approach exists for evaluating if airline employees learn all or most of the material or if the employees can apply what they learn. The INS offices conducting such training have selected their own curricula. For example, some training focuses more on teaching entry requirements while other training focuses more on the identification of fraudulent documents. In an effort to reach the largest number of those airline industry personnel involved with boarding passengers, INS trains airline staff to serve as trainers for fellow airline employees at overseas airports.
Some airlines have their own training programs that include professional trainers.
Two other problems were cited in regard to airlines that do not have a training organization. With an effective INS evaluation program, INS could determine optimum curricula and implement more effective training programs. The CAO Does Not Have Information on How Many Airline Personnel Need Training INS has not developed a credible estimate of the number of airline industry personnel who need training. Without this information, INS cannot plan its training effort and devote sufficient resources to the effort. While airline employee training is performed by different INS offices around the world, the CAO is INS's centralized program for coordinating reports on the total number of airline industry personnel trained by INS each year.