One of the good ideas in Yahoo's new voice interface is to preserve the MyYahoo settings. Yahoo is one of the few well thought-out sites. You would only want the important features while you're mobile, or have them in an expert mode. It's not like ecology where you can either save endangered animals, or cut down logs and make a lot of money. You can spend incredible amounts of money developing a site, but if the site is not usable, it won't improve your business.
Usability is just so cheap in terms of how it affects outcomes.
Whether you talk about the beneficial aspect or the business aspect, they're the same. They're usually a conflict. I don't think anybody benefits from having a site that's hard to use. Jakob will host his last User Experience conference in Seattle, WA in April 2001. CMP Media LLC Read our privacy policy .