Without telephonic verification, Bell Atlantic will not carry out the customer's written request to lift the PIC freeze. The OCA argues that Bell Atlantic's process is cumbersome and results in unreasonable failures to carry out customers' valid requests. According to the OCA, Bell Atlantic should act on the customer's request and send confirmation by regular mail, acknowledging receipt of the request and indicating the actions taken. E. Staff Staff indicated that the current PIC freeze process is working effectively, as demonstrated by the fact that no customers have complained of any difficulty in removing a PIC freeze. Staff also argued that consistent procedures for both interstate and intrastate carrier PIC changes greatly simplifies the process for customers.
Staff recommends review of the intrastate process at such time that the interstate process changes.
Staff agreed with much of Bell Atlantic's, Union's, and the ICOs' objections to Tel-Save's proposal. We have reviewed all the written materials filed in this docket, as well as FCC orders and our own orders regarding intraLATA presubscription and dealing with safeguards against anti-competitive practices. We are keenly aware of the importance and delicacy of the balance of competitive and customer security concerns. We are not convinced by Tel-Save's arguments that competitive concerns outweigh security concerns in this case. Moreover, we are persuaded that consistency between intra- and interstate processes for dealing with competitive choices will best serve New Hampshire customers.