Telephone Reference - Reference librarians are available to answer quick reference questions by telephone. Telephone reference librarians can answer up to three individual questions by telephone provided that the total research time required does not exceed three minutes. Telephone reference can be a very useful tool if used according to the previously stated guidelines. However, telephone reference should not be used as a substitute for coming into the library when seeking detailed and complex information. The very high volume of reference questions received by the library does not allow the staff to perform lengthy, time-consuming research.
Some databases consist of millions of records.