Communication Metrics is a management science for using technology to develop intelligence . The work improves understanding and follow up on daily details from meetings and other communications that otherwise overwhelm managers due to information overload. Intelligence improves earnings by reducing errors, stress and conflict caused by limited span of attention due to limited time .
Understanding begins with experience, i.e., seeing and listening.
New information from sight and sound is integrated in the mind for alignment with what is already known. Mental maps form patterns of chronology over time that impart cause and effect. Follow up ensures things get done despite the fragility of mental maps. These key components of intelligence can be accomplished faster and more accurately using technology to link chains of information, organize, align and summarize details for decision support. A large part of intelligence is the continual accumulation of experience from which the mind extrapolates lessons learned .