If you found out only recently that ZZ Top is not just the name of a rock group but the last resort before you have to reformat your hard drive, you are in the right place. You know what's going on. Yeah, this is America. Everybody is just trying to make a buck. All you can do is buy whatever they are whipping out for you.
Support is a four-letter word.
But don't shoot the techie - he thumbs through those manuals as fast as he can. Yes, once upon a time PC's were manufactured in the godless garages of Northern California. But those days are gone, pal. Today's production facilities are pre-fabbed enclaves of 20th century in the steamy jungle of Indonesia and Sri Lanka. Way too close for comfort to the nature's primeval forces.