During non-business hours, they record a message that includes their new address. The following day, a service representative listens to all messages, sends out new W-2s or calls back if the message was not clear. W-2 forms will not be viewable from the Web site. A. 12 hours per day, Monday through Friday. A. PINs are an option.
Some employers wish to use the established PINs already assigned to employees.
As you evaluate whether to adopt use of PINs or not, analyze your current method of operations. TALX has found that during tax season most employers will reissue W-2s over the phone without asking the caller for a PIN or otherwise validating his or her identity. Over the next several weeks as you evaluate the administrative burden W-2 Reissue is likely to inflict on your staff during tax season, TALX will consult with you to learn your needs and answer any questions you may have about outsourcing this process. In order to deliver the optimum level of service to your users, all service agreements must be signed and received by TALX on or before Dec. 10, 1998. For many reasons.