You may click UPS tracking to track your UPS shipment at any time. Shipments are insured against breakage. Lately, UPS and US Priority Mail services have been breaking our items in shipping. Items that include this extra packaging cost are noted. Availability is sometimes 5 to 10 days for Mexico and some other products.
Some packaging leaves something to be desired since items are boxed by supplier.
However, ALL packaging meets UPS standards and is insured against breakage, and totally guaranteed.