The pace of change in the utilities industry is rapid and unrelenting. Deregulation has radically altered the environment in which companies operate, leading to fierce competition, major shake-ups in the market structure, and a flurry of mergers and acquisitions.
Utilities face a number of major challenges simultaneously.
They need to be more competitive, much more customer-oriented, and much more agile. Information technology has a key role to play in mastering these challenges.