Universal baseline for IT technology and staffing A universal baseline is adopted in which the workforce is trained in and equipped for the use of technology. This baseline creates an environment in which all departments receive a defined level of support, training and technology to assist them in achieving their business goals. A baseline for information technology provides each City knowledge worker with the tools and abilities they need to work productively. Managers are brought to a level of awareness, understanding and commitment to technology and incorporate technology as an enabling tool in their business plans and decisions. The effectiveness of the delivery of City services is quantifiably improved by new technologies.
Systems are easy to use, user-friendly and provide rapid response time.
Systems are designed to be easily maintained, and use industry-standard tools to improve responsiveness of the support effort. Systems are expandable and have the ability to be enhanced and maintained in a cost effective manner in order to keep current with ever-changing requirements and technology. Application systems provide flexible analysis and reporting of information. In meeting the vision of an Interconnected City, systems are easily integrated into the overall information infrastructure as it is built. There is a single place in the organization for information, support and advice on any technology needs.