This is a complex technical and analytical position with supervisory responsibility. An employee in this class provides and supervises product consulting, system configuring, technical training, testing and installing hardware and software, developing applications, assisting customers. Duties include providing technical advice, leadership and work review of subordinate technical staff and assumes the role of Manager of Technology Development during his absences. Work is performed under general supervision and requires a high level of independent judgment and technical expertise.
Work is reviewed through observation of results obtained, conferences and reports.
An employee in this position reports directly to the Manager of Technology Development. Provides prompt action for customer support through the reallocating of workload priorities and reassigning technical support staff as needed. Plans work solutions by interfacing personal computers, LANs, and departmental systems through local and enterprise wide communications. Conducts and oversees solution testing and evaluation of new versions of hardware and software products. Conducts staff performance and salary evaluations, and conducts interviews with job applicants as assigned.