RFL offers telephone assistance of qualified engineers and technicians to assist with resolving problems a customer may be experiencing. This support is free during the lifetime of the product. A factory representative will contact you as soon as possible. Material cost is additional. Under this plan, a trained RFL Customer Service Engineer can be scheduled at your site to repair or replace RFL equipment.
Service contracts covering specific products are also available.
Each training program can be tailored to a customer's specific requirement. RFL products come with a standard one-year factory repair warranty covering component replacement and labor costs. During the warranty period, RFL may, at its option, repair or replace components that prove to be defective at no cost to the customer except the one-way shipping cost of the failed part or module to the factory's Repair Department. All parts or modules are normally repaired and returned within ten working days. Special overnight service can be arranged, subject to material availability.