You don t offer a training program or process. You hire people and then don t do anything to help them improve.
Salespeople don t know how to maximize each and every selling opportunity.
Your salespeople still say Here s my card, come back when they receive an objection. Your people are asking the wrong questions. Your salespeople don t know how to effectively add-on or convert a repair to a sale. Your salespeople don t know how to sell themselves and your store. Never having enough time to train your salespeople.