The important thing to gain from this is that the voice is important, not just as the conveyor of the message, but as a complement to the message. As a communicator you should be sensitive to the influence of tone, pitch, and quality of your voice on the interpretation of your message by the receiver. Silence and Time Silence can be a positive or negative influence in the communications process. It can provide a link between messages or sever relationships. It can create tension and uneasiness or create a peaceful situation.
Silence can also be judgmental by indicating favor or disfavor - agreement or disagreement.
For example, suppose a manager finds a couple of his staff members resting. If he is personally insecure, the idleness conveys to him that they are threatening his authority. Time can be an indicator of status. In a healthy organization, the manager and his subordinates use time to communicate their mutual respect to each other. Closing Thoughts Regardless of your position in the organization it is important for you to develop some sensitivity to nonverbal messages.