If it doesn't understand, it will offer a backup plan - an out to a representative. The system tries to help our customers look at all components of their system and check for Y2K compatibility. An interesting thing about this system is that it understands the way different people speak. For instance, when people from the South would call in and respond, 'Yes ma'am,' the system would not understand. However, things like that can be added in and adjusted so the system is as natural as talking to another human being.
Verbal communication is really better than numerical.
We can provide answers to verbal questions, which makes it possible to improve some of the things we are doing right now. Visualizing speech recognition as an intermediary between phone and Web support, Jones says the product has a bright future. It fills that middle ground between Web and phone very well. I am definitely impressed. Us Copyright 1996-2000 Advanstar Communications.