Take ownership of your customer's problem even if you are not the cause of it. Follow-up with every customer who was upset or had a difficult problem. Fax articles or other materials to your customers if you think they can benefit from the information. Remember personal details about your customers such as birthdays, children's names and accomplishments. Look for ways to bend the rules and remove service obstacles.
Time is a person's most precious commodity.
Respect your customer's time and schedule. It is our mission to recognize and reward companies that are customer loyalty ambassadors. Your comments and suggestions are always welcome and encouraged. Have a wonderful October. SpectrumSuccessTips is published by Spectrum Consulting Group.