The topics below are Violations and Tips on interpreting this data. A facility might have changed owners, management or administrators which can have a negative or positive impact on the quality of care. The average capacity of California skilled nursing facilities is approximately 90. One might expect the number of complaints and citations to scale proportiionately with the capacity of the facility, but that deficiencies would be less affected by size since they are more related to the overall operation of each single facility. Citations come in several classes depending on their severity.
Some facilities have numerous citations which indicates potential problems.
The citation counts shown are the numbers of citations issued by the DHS, regardless of ultimate outcome. Complaints are primarily consumer complaints filed with the Department of Health Services, but this number does not include complaints filed solely with the Ombudsman program. They may be filed by anyone, residents, relatives, ombudsmen or passers-by. The totals shown include the infrequent cases in which a facility must self-report an event when required by law. Complaints can indicate the overall level of consumer satisfaction or dissatisfaction.