Absorb failures without becoming discouraged. Achieve success without losing your sense of who you are and what you stand for. Conduct business in the center of the ethical field, not along the sidelines. Success in business depends to a large degree on timing and luck. We accept this fact and prepare ourselves.
Success is a direct result of developing a great team of people.
Surround yourself with people at least as talented as yourself. Treat every person in your company as an important partner and team member. Listen to the customers yourself. Spend a great deal of time personally making sure that you are doing a great job for them. Our conscience tells us that we treated each person in our company fairly and generously rewarded them for their outstanding performance.