You have great networking or help desk experience and excellent communication skills.
Support is provided via telephone and email responses.
The individual will maintain information in a knowledge database and will perform quality assurance testing on specific product lines assigned. In addition, the individual will be responsible for maintaining technical expertise through research and development on specific discipline areas. Responds to email from students, within a response time of five hours or less. Reviews student discussion groups, responds to questions, and posts information as appropriate. Provides product technical support via telephone.