The supplying library will decide on how much it is prepared to copy. A similar statement should also be included in the Guide to Best Practice. The order of the service levels in all models should be reversed, with the Premium Track service listed first. The Working Group agreed that it was not practicable to set an earlier response time for negative requests. Model 1 'Business day' should be defined.
Some libraries are unable to provide courier services.
The Working Group agreed to remove courier as a recommended delivery method at a recommended price. Courier delivery to be by arrangement between libraries. A statement on courier delivery should be included in Guide to Best Practice. It was agreed that Express Post be retained as a recommended delivery mode, with a recommended price. Ms Woods to revisit the document on express post charges to provide more detailed prices based on Australia Post standard charges.