The local agency coordinator's duties are considered the highest importance in some regions and of very high importance in others. The regional RES manager and staff support each coordinator. This allows OSC headquarters to receive constant input from the local agencies through the coordinators. These individuals are dedicated to the position and make sure the messages are clear, concise and appropriately communicated. The ROW Division trains employees on new procedures resulting from process evaluation and modifications.
Training includes internal as well as external training programs.
Additional training may also be obtained from staff meetings and user groups designed to share information and experiences. This course is offered to local agencies upon request. These training opportunities are ongoing and provide the participants with technical expertise needed to effectively carry out roles. Additionally, because of the local agency program and the highways and local programs' role, technical assistance is available daily for local agencies in the region where the agencies are located. As a result, local agencies may immediately get assistance at whatever level of expertise required.