Sprint believes that such a requirement is redundant and thus unnecessary. The Commission s final rules promulgated in RM 00-01 contain a similar requirement for the directory. Furthermore , including such information would increase the size of customer bills, at a time when customers seem to indicate that they prefer smaller, less complicated bills. Sprint respectfully requests that the Commission remove the requirement to include on every bill a statement directing customers to contact the Commission if they are dissatisfied with the Company s resolution of a complaint. The proposed rule states that the terms of any payment arrangement shall be put in writing by the LEC and sent by certified mail to the customer.
Sprint currently mails a customer confirmation for each payment arrangement.
Such confirmation letters are generated automatically by internal systems and mailed directly from Sprint printing centers. Requiring Sprint to mail each and every payment arrangement by certified mail would result in an efficient automated process becoming manual and would significantly increase mailing costs. There are no such requirements to send certified mail today in the states in which Sprint operates and therefore Sprint has not established such a manual process. Sprint currently mails approximately 2500 payment arrangement letters monthly to Indiana customers. Requiring certified mail, return receipt requested, will also be inconvenient for customers.