In the case of students' special service, perishable and fragile items are accepted and our customer service centres advise on the most appropriate packaging. Delivery and acceptance at sales points is between 8.00am and 6.00pm, Mondays to Fridays in major regional offices including Tema. To ensure efficiency of service, EMS has 24 hour operation to process and transport your packages get to their destinations in the shortest possible time. Maximum weight limit for a single parcel is 30kg. The following are the listed prohibitions on EMS service delivers.
Special packaging is required for fragile items.
EMS customer service centres would advise on the most appropriate form of packaging. Parcels and documents would be examined by the sales clerks to ensure that prohibitions are not sent through the service. Americas - 3 to 4 days To facilitate early delivery of parcels or documents to their destinations, customers are advised to provide correct and precise physical addresses such as house numbers with popular landmarks, street names, telephone numbers and directions. Our customers should note that addresses through Post Box System without telephone numbers may cause delays. In case of dutiable items, expected recipients would be invited to collect items or parcels which would be subject to customs examinations on providing a valid identity.