The CSA reviews assigned cases from the computerized child support case management system. Identifies needed actions, prioritizes and works independently to process cases through to completion. Employees review their own work for accuracy and compliance with established court and other legal deadlines, guidelines, policies and procedures. The CSA reviews problem cases with a leadworker, staff attorney, or supervisor. The supervisor periodically reviews work for quality, timeliness, and compliance with State and Federal statutes and guidelines and with agency policies and procedures affecting child support and debt collection.
Work is monitored through periodic production reports and comprehensive caseload audits.
Oregon Revised Statutes and Administrative Rules pertaining to child support, and Department and office policy and procedures guide the work. Basic knowledge of research techniques. Basic knowledge of the principles of work organization and simplification. Basic knowledge of mathematics and bookkeeping methods. Basic knowledge of collection techniques sufficient to resolve problems, provide information, and collect and organize data in a narrative format.