Appropriate uses, format, style, content, and organization of electronic messages receive succinct yet complete treatment. The connection between electronic communication and privacy is discussed. A glossary defines important terms and concepts associated with electronic communication. Graphic reproductions of e-mail messages and websites reinforce instruction. Helpful chapter summaries review major concepts.
Schematic diagrams help readers visualize abstract concepts.
Charts and tables summarize key terms and electronic conventions for easy reference. Table of Contents Preface. Email Accounts and Addresses. Conducting a Situational Analysis. Organizing a Email Message.