Intelligence Everything you need to make your vision a reality. Recognizing the importance of technology, many companies involving fieldwork, service and sales service support have already discovered automation is one way to meet the challenge. The companies have been using an integrated billing, dispatch, timecard, scheduling, work order and accounting and many other solutions for many years. However, while the back office was fully automated, getting accurate information into the system from the field was a roadblock to productivity and efficiency. The biggest problem usually is the paperwork trail and trying to get all the information from service calls back in the office in a timely fashion.
Technicians fill out lengthy work orders by hand at the end of every job.
Since many of service calls last three or four days, the technicians often forgets to document half of the services they performed and half of the parts they used. Timely billing, cash flow, and, ultimately, profitability gets affected. To address this and many other problems affecting productivity, efficiency and profitability, Reliance Systems developed a wireless solution. This solution helps clients do many tasks in the field and update backoffice in real time using open source platform of Enhydra. Clients, vendors, employees and management get real time information on field operation improving efficiency, productivity and bottom line.