The people who pay the bills and the people who can make or break a site, and in the long term can decide the future of this World Wide Web. The Web is a tool. Much like a hammer or a screwdriver. Granted, its much more complicated and much harder to learn. It is also much more powerful.
Technology often takes the blame for the mistakes of the people who make and use it.
If computers had the feelings or human traits we ascribe to them, someone would need to invent digital Prozac. A poorly used tool can become a problem. If you don't know how to operate a chainsaw, for instance, you could hurt yourself and damage property. Take it a step further, if the chainsaw isn't properly put together, repaired, and maintained, there could be damage or injuries even if its being used by someone with experience. So it is with the Web.