Now data from the Customer Service system flows directly into Excel for analysis and reporting. The Results Custom reports on the fly. The solution takes advantage of Excel pivot tables. Now users can slice and dice customer service data to tailor reports according to different criteria, creating a management scorecard. For example, managers can track high priority incidents from a particular customer.
Users can look at high-level results or drill down for more detail with a click of a button.
No extra training or support required. Users can generate and refine custom reports and graphs without complex data queries, and without outside assistance. If a user revamps the pivot tables, charts and graphs reflect the new data automatically. The KMA solution integrates seamlessly with whatever database the customer happens to use, including Microsoft SQL Server, Oracle and Sybase.