IDS Scheer president Mathias Kirchmer, an expert in business process automation, offers some quick advice for organizations unsure on how to manage these areas.
Training has to change dramatically.
Businesses change and end users need to understand those changes. For example, explain why the company chose to use a new method of purchasing and ordering products. There must be thorough training of the business process independent of the technology. Users need to grasp how the other parts of the process work. Explain the specific technology, such as Great Plains or Oracle, within the context of the business process and workflow.