Frequently Asked Questions Visit our Frequently Asked Questions page for a list of issues commonly encountered. Downloads Visit the downloads section of our site for the latest supporting file updates, and for various other resources. Hours of Operation Our phone support lines are open from 9AM to 5PM Monday to Friday. Billing Please note, the same rules that govern the billing of phone support govern support through other communications mediums such as e-mail, fax, and Internet. Please read your support contract for more details concerning billing.
Support is available via e-mail.