We developed a 45 minute safety training for new hires. During this time we discuss safety equipment available to them, watch a video on back safety lifting techniques, explain what to do if you are injured and where to seek treatment. We learned that many couldn't read rules or perform simple math. The class is set up to be taken on half ee time, half company time, and free calculators are distributed. The class is completed over a 4 day, two hour session each, with an experienced instructor available for individual as well as group instruction.
Students are all volunteers, and most want to continue and help other new students.
They fill-in at a moments notice at times and it could be sporadic. These are actual scenarios CSR's pass on to me. They can be problems or mistakes made and how they were resolved and who is the CSR involved during the process of resolution. Train 24 press assistants on different shifts to program a scale and record accurate weights and counts. This group includes 4 different native language speakers.