Search protocol software for finding patterns in extremely large databases, especially of customer or supplier transaction data. These patterns then suggest new approaches, needs or problems. A central repository for a company's transaction data. Many companies are setting up distance learning facilities using intranets and the Internet. These support continuing learning on the part of employees.
Sharing also fosters better and broader understanding throughout the team.
Expert Networks . These kinds of networks can also be supported via simple e-mail and slightly more complex discussion lists on company intranets. Similar to the Call Center example above. Again, the idea is to get current, relevant information quickly to the people who can use it. Dow Chemical is leveraging its knowledge base by leasing patents.