Plan staffing changes carefully. Commitment from management and operations is required. Call contact person for more information. All documents that can be scanned and destroyed are imaged. System-generated for which there is no hard copy are also imaged.
Staff can manage documents and perform tasks from displayed image.
Have the quality assurance contractor help develop requirements, as the OED did on this project. Schedule projects when work loads are low. Avoid scheduling projects during legislative sessions. Pace changes within user comfort levels. Proceeding rapidly can cause problems.