Bit mapped or Tif formats preferred. Default descriptions can be added for up to 25-30 standard descriptions. This saves typing of the descriptions. You just fill in blanks on model number, serial number or rev number if the item is present in a particular serial number. List of descriptions can be sent to us by email.
Some companies have a list of customers or callers already in a database file format.
The file can be zipped and emailed to us for confidential conversion. We will re-sequence the fields to make it match the field sequence required by the Helpdesk system, adjust field data types for compatibility with tables used in the helpdesk system, and trim field lengths so as not to overflow the receiving field within the Helpdesk system. Caller, Serial number, and configuration files are typical files converted. We have added tables to existing systems and additional fields to existing screens. This is done on special quote since it usually involves updating the reports to include the added or renamed extra fields on existing reports or linking a new form to an existing screen.