It enables service providers to make better decisions about how to handle customers with outstanding balances, determine prepay payments or establish critical prepay or credit limits for customers on the verge of or exceeding predetermined thresholds. The CRM retrieves all information needed to rate a record. This includes querying all necessary rate plan values, contract ID, service information and tax plans. Processing UCD records requires minimal computation time. One significant advantage of the CRM is the ability to view rejected data.
Users can either fix the record and redo the rating, or decide to move on to the next process.
Specialized indexing and database constraints are added to maintain data integrity and performance optimization. The tax structures are configurable and can be tailored to meet different countries' taxation laws. The RPM enables rate plans and their components to be configured and managed easily. The RPM can configure different rating intervals, multiple tariff time, user-defined general ledgers, various tax structures and other charges, such as an access charge or a subscription charge. With the RPM, tiered rate plans and tariff management can be offered, such as a free trial period or flexible first unit duration.