It toughened me up. It's not radically different from the community sector. The political goals are similar - to create better conditions and better lives for working people. Unionising call centres and Information Technology seems to be a central part of your strategy in revitalising the union movement. There have been significant changes in the make up of the work force.
Unions have a lot of members in areas where there has been a decline in employment.
In areas where there has been strong growth we don't have a strong presence. It's clear that in the future unions must be involved where jobs are growing. Projections are that there will be 350,000 people working in call centres in the next few years. That makes for a big union. Our chances are good.