Look at education. Schools have been lousy for two decades, teachers have been unwilling to teach what students don't like to learn, and basic skills have been suffering. We wind up with uneducated morons. A vivid example is that pathetic piece of software Microsoft released called Bob, to tell people how to use an earlier version of Windows. It uses cartoon characters and its message is that if you don't understand how to use Windows 3.1, you are stupid and deserve to be treated like a child.
Society has temperamentally conservative people in it.
They don't like machines and they never will. These may be very bright people for whom the computer world is never going to be a completely satisfactory world. In addition to this 35 percent, there's another 35 percent who might be great computer users but who realize that computer software stinks and both hardware and software are poorly designed. Consumers wouldn't put up with any of this if they were serious. A community is not a community of disembodied spoken statements, in part because the most important aspect of the communication that people have is emotional, and one often communicates emotion not in terms of text but as subtext.