Service Requests MIS prefers a proactive stance on service. Compliance with MIS policies will in and of itself result in a higher level of stability, more effective troubleshooting and prevention of emergency situations. Our goal is to be responsive at all times and to try to resolve service requests in the most efficient manner. We will prioritize urgent requests according to our best judgment. Urgent Service requests will be considered Urgent if the problem requires immediate attention in order to meet a deadline.
Urgent requests affect the prioritization of other requests in the job queue.
Not Urgent A normal request of service that will be scheduled for the next available appointment in the job queue. A low priority request, often a system enhancement, that will be scheduled as appropriate. This site provides a form to request service, as well as offering troubleshooting tips and a list of Frequently Asked Questions. This site also provides a means of checking the status of any open service ticket. If, due to a combination of your computer problem and an impending deadline, you cannot wait for a response, please page MIS staff.