Well, business will be changing more in the next ten years than has in last twenty-five. Because of the digital tools and, in particular, the PC and the Internet, the way that we organize our business, the way that we use our workers, the way that we buy and sell, the way that we collaborate, all of those would be very different. The leading companies, the successful companies of this next era, will be the ones that embrace this digital revolution and build what I call a digital nervous system. So the subtitle is using a digital nervous system, which the book is really dedicated to explaining what that means and giving some examples of companies that are really starting to do that in a very exciting way. Including a number of examples about Microsoft.
Speed is a soft spot in Japanese style management.
Well, I think Japanese managers are interested in having in depth information, and really analyzing that information. I think that's a strong point for Japan. But the progress to really simplify the processes to get rid of paper work and to speed things up, I think so far it has not been nearly as good here in Japan as in the United States. So I think people are really going to have to step back and think about information flow in their company. In many cases they will have to have a new decision process to create more responsiveness.