Next is are you using a USB cradle or a serial cradle. Make sure your settings are ummm set appropriately. I.E for USB if you are using MRD or whatever com port you are plugged into if using a serial cradle.
Serial ports are larger and are roughly D shaped.
Next thing to start considering is wheyjer you have a problem with the port you are using. If still no joy re-install the desktop software and hot sync conduit. Your data should still be safe regardless. By posting a message to this forum users agree to abide by the guidelines section of the board's help file . INTM is not responsible for any content or materials within the Board.