Experts report that to handle your work and working relationships successfully, you must have a genuine cheerful, positive and confident outlook. If your view is always negative, angry or unhappy, people will feel uncomfortable around you, will distrust you, and will avoid being around you. Your superior may think you will treat your work assignments, his clients and your co-workers without respect and courtesy. Examine your own attitude and listen to yourself speak to others. If you cannot change a negative attitude, perhaps you need professional help.
Smiles are contagious.
Go ahead, smile at someone in your office. It is a safe bet they will smile back. Remember to think about the effect your attitude and behavior will have on others. Your attitude comes across loud and clear over the phone. Remember the old adage, you get more with honey than vinegar.