NetOp includes several features that enhance its remote control capabilities. Host users can communicate in real-time, which is especially helpful if one is providing the other with technical support. NetOp for Windows is the most elegant program reviewed here. This flexibility makes NetOp well-suited for the multiple operating system environments in today's corporate workspaces. The instructor may send a fully controlled demo in full screen or send a demo in a window, letting students perform coursework interactively.
Students also can participate via dial-up or Internet connections using a remote gateway.
CrossTec Corp. s NetOp remote access software features the ability to control multiple PCs simultaneously in a cross-platform environment. NetOp also allows remote users hot-key access to the help desk. An end-user can summon help from the help desk without picking up the phone.