It is very important to understand that to be on top of things you need to know what is going on in our global business world. I choose this web site because it is interesting to see that companies are acting upon customers. In chapter four of the Chase text we learn about the service industry. The fact that the service industry is the fastest growing market, makes service a very important subject. Due to the advancement of technology and our global economy the service industry has and will participate in reengineering in order to stay in business.
Service businesses adjust to customers wants and needs.
Reengineering is a customer-driven. This web site will give a good look of reengineering.