Staff know details of what's happening. Staff feel they have some support during the change. Staff feel ITD is headed in a positive direction. Staff know their options and who to talk to. Teams are trained in a timely manner and they are able to transition well to a team based culture.
Staff is involved and empowered to create the future.
Customers are informed of the change. The Team Milestones document provides the completion date and major milestones. Requests for confidentiality will be respected.