Co. Customer focus is the cornerstone of success in business and industry.
Satisfied customers fuel success and growth.
The results of the second customer survey were used this past May to guide the development of the workshop program that will be offered in San Diego in 1996. While the CEWC has found these data useful in designing a customer-focused workshop program, we feel the results have value well beyond the scope of our committee. It is the results of the second customer survey that are being reported here. The first step in developing a customer orientation is to identify and understand your customer base. The resulting questionnaire had four sections.