Support starts on the day the end-user accepts installation.
To receive service, end-users must purchase product support services for all their MAT modules. The annual period begins immediately after installation and is renewable. The end-user receives unlimited Teltronics Help Desk support and quarterly tariff updates for the CDR module. Support includes answers to technical questions, system operation help, and remote support for installing tariff updates and software maintenance releases. Additionally, the customer must have received formal MAT training from Teltronics or have received MAT training certification from Nortel.