New supervisors are encouraged to enrol in the two-day program Stepping Into University Supervision. Stepping into University Supervision Moving into a supervisory role is an exciting step in your career. Maximise your effectiveness by understanding your role and responsibilities as a supervisor. Learn to apply University policies and procedures, communicate clearly, oversee workflows, improve team dynamics and motivate staff. Anyone who is new to supervising in the University should attend.
Teams achieve quality customer service when they are clear about their goals and objectives.
Learn to apply effective leadership styles, employ team building strategies, give appropriate feedback and develop collaborative team relationships. Learn to plan and conduct a coaching session, provide feedback, clarify goals and coach staff through a range of situations. Explore the difference between groups and teams as well as the characteristics of great team leaders. Learn to influence team dynamics, promote teamwork, build a team vision, improve communication and encourage team problem solving. Designing Workflows and Documenting Procedures Documentation encourages skills to be shared, facilitates training and ensures standardised procedures.