Trust and respect are created and developed when you are supportive, honest and accountable for your actions, decisions and mistakes. Establish monthly goals as a team. If staff completes and accomplishes their goals, then give them something special. It can be a massage, dues for a month at the local health spa, a round of golf or concert tickets. Support their professional growth and development.
Staff development is just as important for the frontline as it is for management.
An investment in their professional growth is an investment in your organization. Establish training needs with the staff on a regular basis. Make completion of training programs an important part of their annual evaluation. Honor individual strengths. One staff member may be particularly skilled at dealing with irate customers while another has exceptional telephone skills.