Surveyors are people, too.
They eat, drink, go to the bathroom, and get sick like everyone else. Paul Teodo , an administrator at Central DuPage Hospital in Winfield, IL, uses these words to ease staff members' nerves as they get ready for a Joint Commission survey. Organizations should prepare staff in a number of different ways to ward off stomach butterflies and tongue-ties, he advises. Restate the intent of the question. Let the surveyor know that you understand the significance of the question, and why he or she is asking it.