All staff feel involved and have ownership of the change. Teams are progressing and have measures to judge this. Staff know details of what's happening.
Staff feel they have some support during the change.
Staff feel ITD is headed in a positive direction. Staff know their options and who to talk to. Teams are trained in a timely manner and they are able to transition well to a team based culture. Staff is involved and empowered to create the future. Customers are informed of the change.