The team deals with ninety per cent of the medical problems of their patients within the surgery or within the patient's home. A few patients travel to the district general hospitals in Bedford or Stevenage. When an individual requires medical advice, the first port of call is the primary health care team. The patient is seen, usually by appointment, by the doctor and nurse. This most frequently occurs within the Medical Centre, but when circumstances demand the consultation takes place in the patient's home.
Specialist advice is available in the hospitals stated above.
On Monday to Friday consultations occur during the morning and during the late afternoon and evening. Most patients are seen by appointment. However, those with more urgent problems are seen on demand. Once a week there is a dedicated ante-natal clinic. Most patients are delivered in the nearby hospitals, but the ante-natal care is shared between the general practitioner, midwife and the hospital specialists.