In the meantime, commercial real estate professionals are becoming more techno savvy. A joint study between Price Waterhouse and the Counselors of Real Estate predicted that the World Wide Web will become the universal meeting ground as more information gravitates to the Web. Stand-alone computers will become rare as the information environment becomes increasingly networked and shared. Depending on the type of tenants housed in a building, the geographical location, or a building's age, it might make more sense to retrofit. Meanwhile, tenants are quickly recognizing their value in a fiercely competitive market, and many are demanding more services.
Tenants are a lot smarter and know they're valuable.
Customer service has never been more important, and demonstrating that our industry is flexible and attentive is crucial. The risks associated with reaching for such success may be high, but so can be the rewards.