You have rights, and you have a right to exercise those rights.
Time limits are important to grievance cases.
They may be extended by mutual agreement. The supervisor shall meet to resolve the dispute and issue a written decision within 10 working days of the meeting. If you are dissatisfied with the step one decision, USA will assist you in filing a second step appeal with your intermediate supervisor within 10 working days after receipt of the step one decision. The Department Head , or other authorized person will set a meeting to resolve the dispute, and issue a written decision within 10 working days of the meeting. If you are dissatisfied with the step two decision, USA will assist you in filing a third step appeal within 10 working days after receipt of the step two decision.