Sending and receiving appreciation is statistically linked to promoting better health. Though conflict can be experienced as frustrating, anger-provoking and uncomfortable, it is often a catalyst to bring about personal and organizational change. Conflict can be utilized to improve processes, productivity and relationships. Playing the role of third party in situations in which two or more people are experiencing conflict, or stress in relations to each other is often a daunting task. The purpose of this session is to spell out when to offer mediation, when not to, how to prepare, and what todo when you get the parties together.
Stress is an inescapable reality of daily work life.
The most powerful stimulus for growth is exposure to stress. People grow the most in areas in which they have been pushed. The impact that stress makes on your life is not determined by stress exposure, but by your stress response. Surprisingly, the key to better health, happiness and productivity is not to get rid of stress, but rather to deepen your capacity to handle stress, and increase your ability to perform well under pressure. This session includes ways to build enthusiasm, get people thinking and taking the kinds of responsibilities that increase results.