For instance, say a credit card holder calls, irate about a late fee. Vision knows why. Turns out this customer took out a school loan six years ago and a small auto finance deal for a used car three years ago from another company. His modest income has gone up significantly two years running. Considering these variables, Vision can recognize this late fee as a first offense by a recent college graduate who handles his finances well and may be in the market for significant new loans in the next year.
Vision authorizes the service rep to waive the fee.
This feature is expected to create a higher level of value for the Vision system, which is important because Harvey, for one, believes the company is pretty close to offering the best efficiency it can deliver. Taken in sum, the system ties the company more closely to existing and prospective customers. Loan approvals are faster, sales proposals more targeted and customer service more responsive. One Vision Household's IS team designed seven integrated modules to create a complete package Training All training for Vision is computer-based, and AEs must pass online tests to gain authority to process transactions. Courseware is updated one month before each new release of the Vision software.