Recordings can be indexed, stored, and played back to document commitments to pay and other critical conversation segments. Just add Zetafax and an appropriate structure for your documents and your callers can request Fax on Demand. With a minimum of additional configuration, your agents can fax price sheets, order forms, and product information from the desktop, as an automated part of wrap-up. With Scout and Zetafax there's no need for a dedicated, inbound fax request line. Reporting Capabilities Scout offers 25 standard reports in a variety of formats to easily assess representatives, teams, and customer service department performance over a specified period of time.
Supervisors can identify problem areas and quickly implement escalation procedures.
Reports are available in three formats, including graph form, detail spreadsheet, or summary formats. Scout utilizes the run-time version of Crystal Reports to deliver the standard report with Scout.