The fundamental reason this classification exists is to operate Fire Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information of an emergency nature for Phoenix and surrounding communities. Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Work is performed under the general direction of a Fire Communications Supervisor who is available for immediate consultation on any situation.
Shift work is required.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Remain calm and effective under heavy workloads and in emergency situations. Exercise good judgment in emergency situations. Determine priorities of emergencies. Obtain and act on information quickly and accurately in emergency situations.