These include, sales forces, field service representatives, delivery people, and other people who go where the customers are. Other mobile workers, such as team leaders and project managers are less obvious as mobile workers, but still need to be supported away from their offices. Quite frequently executive staff members qualify as mobile workers as well. Reconnecting these people to the internal systems of the corporation also improves customer service by improving the quality of their information. Wireless technology does have a role to play in our enterprise computing strategy.
Wireless applications improve productivity by improving corporate communications.
Properly designed wireless systems can be used to shorten billing cycles, enhance our dispatch and logistics systems, reduce the cost of outfitting mobile workforces, and that s just the tip of the iceberg. Current technology can easily support the goals I ve mentioned. The capability exists for any enterprise to implement systems that serves these goals. In fact, we can go quite a bit further than this if we wish to, using off the shelf technologies like XML, WML, two-way paging, and wireless modems. Although some uses of the technology are easy to envision, like integrating contact lists to cell phones to give the sales force current customer data, others are less obvious.