Sharing A. Benchmarking Examples Strategic Benchmarking 1. Operational Benchmarking 5. Sharing Examples 21. Building trust revolved around 5 principles and sets of supporting actions including employee participation in decision-making processes, autonomy, feedback, supportive supervisor behaviours and open communications. A Strategy was developed to build on progress and to reinforce consolidation.
Some next steps are senior mgt.
In the early 1990s, surveys showed customer satisfaction had dropped. IBM Canada suffered large losses. IBM did this through benchmarking. As a result of this initiative, IBM experienced massive restructuring. It eliminated management layers and reorganized into small operating units.