Ask for commitments . When you find someone who is willing to solve your problem, get him to say exactly what he is going to do and when. Use available support . There are dozens of groups willing to get involved in resolving complaints. Contact consumer groups or the Better Business Bureau.
Trade associations can sometimes help.
Ask city council members, county commissioners, state legislators, and senators and representatives. All of them want your vote, so they usually are eager to help. Take legal action if necessary . Small claims court is relatively inexpensive, and you don't have to hire a lawyer. Legal aid offices can sometimes answer questions.