The Panel was impressed by the process undertaken in developing this plan. Staff from the ITS visited every department to discuss their requirements and expectations. They also solicited contributions from a number of vendors. The Panel was pleased to learn that the ITS is also currently working on an institution-wide IT strategy. This is in line with PolyU's overall strategic plan, which refers to IT as one of 20 critical issues to be addressed.
Users are able to access a help line and Intranet support.
IT committees from each department provide another regular source of opinion. The Panel wants to stress the importance of such feedback in enabling the ITS to provide user-focused support, rather than simply technological support. PolyU staff have also taken clear steps to make effective use of electronic equipment. Senior management make every effort to communicate by electronic means and to circulate papers and documents prior to meetings. Looking to the future, the Panel suggests that links between the library and the ITS could be strengthened.