This self-reinforcing system is effective because it counters the problem of people feeling neglected and undervalued, and exploding over one or more small frustrations. Another way to enhance self-management skills is through the use of positive questions. Every manager should know at least three questions they can ask that will help an employee recount achievements that merit reinforcement. This ability to notice and name what you can be proud of provides reinforcement to counter the frustration of being temporarily out of control when the copier doesn't work, or when fellow committee members won't listen to bright ideas. Analyzing and correcting work systems that produce frustrations is the second strategy for reducing the Erupter's violence.
Some systems make it more difficult for people to get their work done.
Others mask the contributions of individuals or small work groups. So this second strategy entails analyzing primary systems such as process flow to find unnecessary sources of daily frustration. This analysis should be coupled with brainstorming sessions. Workgroups and management should seek ways to overcome the obstacles and increase the probability of each other's success. The third strategy for attacking the Erupter's burst of violence is the use of workshops on handling frustration.