Help desk personnel can better understand issues and resolve them faster by viewing and controlling remote users' machines. ControlIT allows support staff to provide online assistance to users needing help, such as using applications or configuring network settings. Users can even initiate a connection with the help desk through ControlIT when they need assistance. Education And Training. ControlIT allows organizations to set up virtual classrooms.
Students can view an instructor' s PC from anywhere.
Control can also be passed from the teacher to a student, to provide hands-on learning. Call Centre Quality Control. ControlIT allows call centre managers to easily view the activities of its staff to monitor service quality, audit usage, and identify problems and trends. Telecommuting Via Remote Access. Mobile users can connect to an office PC to execute desktop applications, check e-mail, and transfer files.