Introduced to Great Britain by the Wales Tourist Board it was soon implemented by their English and Scottish counterparts. Now with its introduction to Northern Ireland the programme is recognised both across the UK and the world. Welcome Host is available to all businesses throughout Northern Ireland. The programme is being managed by Abbey Training Services and Northern Ireland Growth Challenge with their objective being to see that the Welcome Host ethos is accepted by Northern Ireland businesses to the benefit of the local community. Northern Ireland is renowned for its warm and Welcome Host will ensure that our visitors receive first class service throughout their stay.
Satisfied customers are likely to stay longer and spend more.
They will also recommend us to clients and friends, as well as returning in the future. Delivery of Welcome Host Welcome Host is delivered through a one-day workshop, which concentrates upon interpersonal skills and customer care. Participants learn about the attractions of their local area and county-important details that will help visitors enjoy and experience the most during their stay. They will also gain an appreciation of how important the tourism industry is to the Northern Ireland economy. Understand and demonstrate the importance if customer care in service industries and related businesses.