The following are questions most frequently asked by our customers. Utility lines are typically located in the road right of way and in some cases along rear lot lines. Please call the Customer Service Department for further details. The service line from the house to the meter is the responsibility of the owner, the service line from the meter to the water main is the responsibility of the City. If you notice a leak, please contact our Customer Service Department.
Willful damage is the owner s responsibility.
Most back-ups are a result of a partially clogged fixture or service lateral. If you experience a back up the City suggests you contact a local plumbing company. Under extenuating circumstances the City s sewer system may be experiencing a temporary back up. Emergency response personnel are on standby for emergency response 24 hours per day. Most back-ups are a result of a partially clogged fixture or service lateral.