Return for Replacement For spare replenishment, Cisco offers a Return for Replacement service option. Return for Replacement provides for shipment of parts from the Cisco factory in San Jose, California within 10 business days. Offered in conjunction with SP Base, Return for Replacement offers all the services of SP Base, plus return for replacement. As a comprehensive solution, the program meets the essential needs of CPE support by combining software update, CCO and TAC access features with a cost-effective level of hardware support that you can affordably extend to your customers. Availability Service Provider Maintenance support is available globally.
Technical assistance is a key component of any network support program.
As the importance of the network grows, so does the need for swift access to knowledgeable networking personnel. The Cisco TAC is no longer simply a call center, it is your partner for the success of your network. As a result, improved response time is promoted by virtually eliminating the entitlement process. With this type of open communication and collaboration, SPs are able to manage many of their risks proactively, avoiding potentially costly issues in the future. Inc. All rights reserved.