The IO report should cover all the points raised by the complainer, and unless there are reasons to prevent it, which may relate to the legal process, or the protection of witnesses, or cause unnecessary offence to the complainer, the draft IO report could be checked with the complainer. Any delays should be explained, including delays in the fiscal's office or in the courts. The process should allow for early screening of complaints to allow for fast tracking of serious matters for the DDC's consideration. Local resolution should not be attempted in allegations of crime or serious misconduct. Arrangements should exist for the statistical capture of locally resolved complaints.
Some organisations recruit independent volunteers as lay conciliators to assist by mutual agreement.
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