Trainees often find it interesting to hear different points of view. The process invites employees to share their opinions and they are challenged to consider alternatives. The results of the method can be difficult to evaluate. Role Playing During a role play, the trainees assume roles and act out situations connected to the learning concepts. It is good for customer service and sales training.
Trainees can learn possible results of certain behaviors in a classroom situation.
They get an opportunity to practice people skills. It is possible to experiment with many different approaches to a situation without alienating any actual customers. A lot of time is spent making a single point. Trainers must be skilled and creative in helping the class learn from the situation. In some role play situations, only a few people get to practice while others watch.