However, identifying the qualities of a good boss seems more complicated. Law firms, for instance, have traditionally judged their administrators by the ability to deliver bottom-line results. But in today's competitive environment, a growing number are realizing that a good administrator is one who can identify and build on talents, and capitalize on the firm's investment in human capital.
Studies suggest that firms are increasingly putting a premium on people skills.
However, those leaders with a communication or interpersonal relationship problem are usually the last to know it. A good boss creates an atmosphere of reciprocal loyalty that benefits the firm and its employees. Making the effort to get to know people as individuals is also essential because it allows for a fuller use of their talents. In addition, knowing their career goals makes it possible to marry these goals to firmwide objectives. Moreover, knowing your staff and their strengths and weaknesses is essential in planning and scheduling work-related tasks.