Account Maintenance Ensure accuracy of collection account balances. Locate misapplied payments or bookkeeping errors and correct. Compute and charge penalties and interest on monies due. Submit account for cancellation or waiver of payment if account is not collectable due to lack of assets or inability to locate debtor. Issue credit memos, refunds, and overpayment credits.
Track account to be sure payment schedules is met.
Miscellaneous Gather documents as evidence to help prepare case material for hearings, appeals, and other court proceedings. Explain liability to debtors or their representatives, outlining legal obligations and rights. Explain to debtors the procedures and policies on delinquent accounts and the consequences of nonpayment. Provide program information and materials to the public by phone or mail. Assist with training and orienting new employees.