Technical support is available to users to assist with both hardware and software problems.
CAI is used to assist both the teachers and students in the learning process. The computers can be all in one room in a lab setting, or they can be located throughout the classrooms. This is known as a distributed network. The instructional software is housed on a file server and any computer station attached to the LAN can access this software. The students all work at their own pace and at their own level of success.