Worse Suppliers have off-loaded management onto customers.
I m not talking about a particular company or a specific market segment. From top to bottom and side to side traditional telcos, long distance carriers, equipment vendors, Internet service providers, the works service is getting worse. I m not talking about equipment failures or network downtime, either. Most telecom systems work most of the time. If they didn t, we d be in a real mess, because the companies which provide them have cut back so much and laid off so many capable people that they just couldn t support less reliable equipment.