Although the work is not physically strenuous, some employees may feel stress, especially during busy periods of holiday travel or at times when the computer systems fail. If operations are interrupted or delayed due to inclement weather or mechanical problems, agents may serve as buffers between the airlines and their customers. Trying to pacify angry travelers also can create stress. The job, however, is interesting, and many challenges occur as the reservations sales agent works out the passenger's travel requirements. A reservations sales agent may advance to training or supervisory positions.
Supervisors monitor how other agents handle customers' inquiries.
The employee may transfer to a job of ticket agent. Reservations work is a principal route to a management position for the persistent worker since turnover, due to shift work, is high. Promotion opportunities are frequent. One or two years of training in airline operations at schools offering such courses, or experience in public telephone contact work, is preferred. Accuracy and speed on the job are essential.