Concepts like uploading and downloading are probably easily explained, but when you get into basic but advanced steps like file permissions and password protection, you're talking about a serious investment in user education. RearSite may not be the magic clue-endowing program that system administrators have been searching for since the first help desk call was made, but it can help to lessen the load on your technical support call center. Your users won't be forced to use third party FTP applications or learn confusing command line operations because all of RearSite's functions are controlled via existing Web browser. RearSite excels, however, at providing different levels of access restriction with a mere point and click of the mouse. Users can restrict who sees a file by offering up a username and password or by limiting access to a specific domain.
Users can create custom access templates as shortcuts to authentication profiles.
Access can be restricted on a site, directory, or per file basis. User-friendly help is just a click away for every RearSite feature. With all these features, system administrators will be relieved to know that security hasn't been compromised. With the use of encrypted applets, random keys, and custom cookies, RearSite respects the security you've worked so hard to establish on your server.