The future In today's Web-based customer service environment, satisfaction is measured through instant gratification. And when given options, customers generally choose the path of least frustration. In the final analysis, successful delivery of service through the Web requires leveraging what you already know about your products and your customers. Inc. He has more than 25 years of experience in the financial services industry. He specializes in the management and re-engineering of call center organizations and the design and implementation of reporting systems.
Some folks can look so busy doing nothin' that they seem indispensible.
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