Various independent studies have noted the benefits of performance support systems. Perhaps one of the most comprehensive and formal studies of such systems is that conducted by the Helsinki University of Technology. Worker resistance to the use of such systems is negligible to non-existent. When feasible, touchscreens are preferred over mouse-driven devices for navigation.
Touchscreens seem to enhance navigational speed and data entry.
As previously noted, the key to their success seems to be more in their design than in the enabling technology. 5b Figure 5. VISN also possesses the capability to remotely monitor an operation, as well as perform various queries and analysis on collected performance data.