Because this environment is unique, we are constantly adapting new techniques to enrich our clients' understanding of their users' experience. We model sites and applications based on research into the real experiences of real people. And we work with our partners, outside consultants, or your in-house staff to facilitate development. Clients come to us at many different points in the development process. Adding a new feature, preparing for a redesign, creating a new application or site, problems with the existing site, poor revenue, and customer complaints are all opportunities to evaluate the user experience and re-architect the site.
Specific deliverables depend on the engagement.
They range from interactive prototypes to architecture diagrams to metadata to site reviews to specification documents. For user research and usability projects, we also provide video documentation, screen capture, and transcript data. The descriptions of our services list typical deliverables. Rapid evaluations may be lower. We generally work on a project basis factoring in time, resources, and client value.