Families, Children, Pensioners, Handicapped and anyone who didn't fit into those categories. It had to ensure that the Community was the focus, after all, when you look at who is in the community you can't leave anyone out. It had to ensure coverage for services and the needs of the community. But the most common problem is a lack of accountability shown by those Departments to the Community. Laws are constantly being abused by Departments so that staff can advance their careers.
Some staff have no idea they are in fact abusing the laws.
Senior Management just lays down the orders. Do this and all will be right. We thought so too. Until we became Other People and then Other People started telling us their own stories. Then Other People become the Average Normal People.