This can be particularly problematic to the extent of acting as a deterrent to older passengers, passengers with disabilities, and those with children or heavy shopping. A partnership approach in the North East is seen as the way forward for accessibility. Merseytravel has published an Access Guide which sets out the public transport facilities for disabled people across the region. The guide is divided into sections, one for each of the five districts of Merseyside. The Guide also contains general information about concessionary travel, ferries and taxis.
Ticketing systems are easy to understand and obtain.
There are discount schemes which make it easier to travel with children or older relatives, or encourage them to travel with friends. There are common ticketing arrangements in place with other operators and across different kinds of public transport. There are enough staff selling tickets during busy periods to avoid long queues forming. Up to date and accurate timetables are widely published along the route. New timetables are available sufficiently in advance to enable passengers to plan their journey.