The Web can be a positive or negative force in personal lives, depending on how it is used, said Judith Klavans, a computer scientist specializing in the study of language, and director of the Columbia University Center for Research on Information Access. In the days between the High Holy Days, she holds open office hours so those who have felt slighted or hurt by her can walk in to discuss it. There's a difference between what's ideal and what people can do. Doing it by e-mail is better than not doing it at all. If it encourages contact between people, then it's all for the good.
Some rabbis see no difference between the approaches.
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