As a Trading Agency of the Ministry of Defence, our goal will always be to provide faster, cheaper, better logistic support. Total package support DARA has been tasked with becoming fully 'spares inclusive' by 2005. We will reach that goal by establishing a procurement capability. It is important that DARA seeks strong links with its industrial peers, and partnering is a key strategy. Of course, our primary aim is to ensure that our customer and owner, the Ministry of Defence, obtains best value for money.
Strong customer focus Our most important interface is with our customers.
To ensure that our relationships are direct, proactive, efficient and above all, helpful, we have reshaped our customer-facing team. Key Account Directors will actively champion your issues at the most senior levels in the Agency and with industry. Commercial Managers will work to develop the business and to represent your interests in each of DARA's Operations Units. A Contracts Shared Service Centre will be at hand to help with contractual issues and procedures. RALS will deliver the distribution, information and repair management functions of ADES through direct trading relationships that will become effective on 1 April 2001.