Cultural differences - Doesn't open people up, but brings to the fore implicit information that the individual can then make explicit and act on it. Discovered that individual had aspirations that were driving him but didn't know about. Values identification helped him know what he really wanted, what values he needed and what choices to make to achieve his vision. Tacit to elicit - So many things in organization that aren't working, but no way to address because there is no way to track it as the root cause may be tacit knowledge. Values may provide a track to move from tacit to explicit knowledge which will enable us to identify and address issues.
Teams are as bad as a hierarchy when it comes to hoarding knowledge.
Teams with values exercise move from devaluing to valuing knowledge. If information remains tacit, the team or conflict remains at minimum level. When it becomes explicit, the team can move to working at much higher level. Requires team to recognize and share values, then deciding at what level it wants to operate on. For group to work through stages to become efficient, must move beyond conflict stage.