We were excited after our first trip and discouraged after our second. And very, very puzzled. Service is another puzzle at Blue Moon, so much so that it merits discussion. Such basics as water and bread aren't served automatically and we had to request each refill. Based on the tone and prices of Blue Moon, you'd think the flatware would automatically be replaced course by course.
Timing is also a problem.
On our first trip, we were so far from being finished with appetizers when our entrees arrived that we requested the server take them back. In fairness to him, perhaps we took a little extra time with the appetizer course, but we felt rushed nonetheless. Several times during our second trip we had difficulty attracting our server's attention. It ought to be mandatory to include someone with serving experience in the design of a restaurant. Incidentally, both our servers were very pleasant, with good judgment about a couple of recommendations.