To supervise subordinate employees in an established agency program or portion of a larger program within a specified organizational unit. Assigns and supervises the work of an organizational unit, with responsibility for employee performance appraisal. Assists in preparing documentation for unit budget requests and supervises the preparation of a variety of records relating to unit functions.
Trains subordinates in the functions performed within a specified organizational unit.
Investigates complaints and meets with the public to resolve agency problems by referring unusual situations to an administrator with suggestions for problem resolution. Performs research activities on projects as requested by an administrator, including preparing and submitting written reports and summaries. OR in operating complex machines. Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require significant investment of time and resources to detect.