The Council on Competitive Government should reengineer agencies' mail practices. Background The mailing needs of state agencies vary greatly.
Some agencies mail vast quantities, while others mail only a few hundred pieces every year.
Many agencies' mail operations are inefficient and in need of improvement.1 One mail expert claimed he could identify 25 things that are wrong with most state agency mail rooms. This amount includes post office box rentals, stamps, metered postage and USPS permit purchases, but does not include costs incurred by each agency to maintain and staff a mailroom, purchase the supplies needed for mailings or employ staff to receive and produce mailings. Total agency mail expenses are significantly higher. Past mailings may have been done for reasons that may now be outdated or unnecessary. Returned mail often must be sent again, doubling the postage cost, in addition to the problems created when mail never reaches its intended destination.