Prior experience has established vendor reliability. Library shipping notes container damaged upon receipt Library shipping unpacks orders and delivers directly to Receiving. Work backlogs are very visible and easily identified.
Vendors usually place the purchase order mailed by the library in each book.
Materials and accompanying invoices remain on trucks throughout processing. Vendors usually inform the library of intent to substitute materials. Receiving will not accept substitute materials. Vendors are contracted by phone to resolve shipment and billing problems. Correspondence file contains letters documenting problems, reasons for cancellation of orders.