With the advancements in technology, it is always a good idea to update your skills. But, that shouldn t be the only reason. Enhancing your services allows you to offer more to your clients and thus keeps them happy. Provide a guarantee. This is a vital aspect of exceptional customer service.
Satisfaction is something everyone wants.
If they aren t happy, make sure your rectify the problem. Don t keep your clients waiting. Try to return phone calls within 24 hours, or at least 36 hours. People become impatient and will move onto the next business for what they are needing. Respond to emails on the same day if possible and answer all written inquiries within 3 business days.