I promised these folks to post the responses I received. They were all made anonymous as some were concerned about reprisal. However, the purpose of this posting is not to complain or pass blame. The purpose is to try to communicate, brainstorm solutions, and to offer help. From the comments I received, it seems that the reasons the bureau is slow in responding to various requests is that they re swamped with work.
Volunteers have other obligations that come before their work at the bureau.
Others told me that those complaining should get off their behinds and volunteer instead of complaining. That would be difficult as the bureau is some 400 miles away for me. The bureau maintains three states, so it s difficult to recruit volunteers. First, I believe the officials of the Great Lakes Division which includes the director and section managers need to put this on the agenda of their next meeting. My personal idea is to divide the work up between the sections instead of having one club do all the work.