When requested products are not available through the Department of Information Technology's contracts, coordinates procurement of substitute items or initiates competitive procurement. Positions in this class may be assigned to lead teams in order to complete extensive, complex projects. Receives general supervision from a Telecommunications Customer Service Manager.
Work affects the efficiency of the telecommunications services provided to customer agencies.
Effective job performance ensures timely and efficient telecommunications services for assigned state agencies and institutions. Ineffective job performance may result in time delays in projects, financial costs to the state, and loss of customer goodwill. Working knowledge of the structure of state government. An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience. This class was developed by the Department of Information Technology effective December 1, 1993.