We have not colonized the Moon, our cars do not intentionally fly through the air to reach their destination, and lovable robots do not clean up after us. Yet, there is evidence that we are living in the future described by sci-fi writers. We can play games that are like stepping into movies. We can bring up almost any virtual experience on demand.
Web sites are all about a computer delivering information.
It may be some time before sites will staff an expert around the clock, but regularly scheduled chats with people in the know will be common. In time they may make frequent use of the real-time audio and video that is already creeping slowly into ordinary text chat. Let's not forget the schools. Some already offer live homework forums after school, manned by teachers ready to answer questions. Maybe none of the above sounds like entertainment to you.