Communicating With Purpose And Passion Writing and speaking effectively are the top-rated skills up and down the management chain. In this powerful and practical presentation, Karen O'Connor will introduce a unique and simple tool that will enable you to plan, prepare, and present your ideas clearly and confidently. With Humor The 'funny line' has more to do with the 'bottom line' than most of us realize. Laugh and learn as Karen O'Connor shows you how to use humor effectively with co-workers and clients, employees, and managers. Gain attention, create rapport, encourage performance, correct mistakes, establish trust, and turn negatives into positives.
True service is a gift of one's self.
It's a way of life. Karen O'Connor provides a fresh view of how true service, rather than merely adequate service, empowers both the giver and the receiver. Discover the little things that make a big difference in your relationship with your customers. This engaging program will motivate new and seasoned business owners to create and deliver their own branch of smashing customer service. Karen's expertise and experience, coupled with her caring commitment to training others to be their best, makes her a perfect choice as a speaker.