Mediators A. Introduction Introduce everybody by name. Explain that the mediators keep information confidential. First mediator repeats back what happened, including feelings.
Second mediator repeats back what happened, including feelings.
Understanding Ask one person to repeat back what the other person said, including Feelings. Check to see if what was repeated is accurate. Ask the second person to repeat back what the other person said, including Feelings. Check to see if what was repeated is accurate. E. Brainstorm Ask both people for ideas that can help solve the problem.