More important than systems is the philosophy behind them, insists D'Addario, now the director of asset protection for Starbucks Coffee Company in Seattle. People care when their best interests are met. Rather than setting cash up as a target, get them to regard cash as part of their profit-sharing interests. Don't look for Lone Ranger types. Ordinary people, insists Gary Koeb.
Theft has a triangle.
In testing, we identify an attitude then look for a pattern in their responses. Some people, especially in blue-collar jobs, steal out of economic necessity. People make their own destiny. Prospective employees see we're high profile, so there's an allure to work here. They see we have a variety of restaurants and clients and international connections.