It took a while for him to realize, however, that being faster than your rivals can also make you more profitable.
Speed saves money.
At Progressive, claims reps perform their inspections right after an accident, instead of waiting several days to visit customers. Eliminating delays generates substantial cost savings. The sooner a Progressive rep meets with an injured party, the more likely that party is to negotiate a settlement. If your insurance company moves slowly, you get furious. You're probably going to run out and get a lawyer.