PeopleSoft systems will be deployed at all sites by the end of 2001, and PeopleSoft Enterprise Performance Management will be added to the solution set. Focus on the Customer JPM is intensely customer-centric. We have a cross-functional focus team for each customer that meets daily for planning and response, notes Huber. Our customers expect the same quality, responsiveness, competitive costs, and value-added service anywhere in the globe. It s the instantaneous sharing of information through PeopleSoft that really helps us leverage our global position.
Timely response is crucial.
The decrease in cycle time between when customers place their orders and when they want a response requires us to create much leaner, faster systems for issuing quotes, for promising delivery dates, for engineering changes, and for order fulfillment. We used to perform a manual count of finished goods at the customer site each trip, manually count what was available in our shop for delivery, then communicate that information to our sales group to release new orders. With PeopleSoft, new orders are triggered with far less intervention. In the future we ll leverage e-commerce technologies to take us to the next level of customer service, such as directly managing and monitoring customers inventory. Rolling JPM s customer care extends to the customer s shop floor.