Lifeline manufactures personal emergency response equipment that patients at home can wear and use in an emergency to get help. Most Lifeline subscribers are older people who live alone. People of all ages with disabilities or chronic illnesses also use Lifeline Systems. Lifeline Systems are sold to about 2000 distributors nationwide including hospitals, home health care companies, and private physicians. The distributors lease the service to patients.
Some distributors respond to the calls themselves.
Others use Lifeline's call center in Cambridge, Massachusetts. Lifeline is now a public company, employing approximately 400 people. Three hundred of those jobs are in Cambridge, Massachusetts. Massachusetts Governor William Weld nominated Lifeline's President and CEO, Ronald Feinstein, to attend the 1995 White House Conference on Aging and help guide national policy on aging into the 21st century.