Perhaps their attempts didn't work. The answer to their choice of media may indicate their level of business acumen. Incidentally, don't make the mistake of assuming all advertising agencies or personnel have business knowledge or experience. Many agency people have nothing more than art or technical training and little or no business experience. An honest answer is an indicator of business acumen.
Small accounts have to be managed extremely well in order to be profitable.
Whatever media success you've had should not be strange to your agency. How much of your business is . . . Here again, you want an agency with some experience in your market. We want to round out our account list or we want to use the experience we've gained in your field. An account person with the capacity and affinity for your business.