Lotus Notes has been a forms-based database system since v1.0, and that capability has now been translated to the web. You can present all Notes Forms and SubForms to the web clients as an HTML form, which they fill in and post to the database, except now the information is instantaneously available. Online discussions and team meetings become more dynamic. We no longer need to pull the information back into the Notes Server via InterNotes to drop it into the proper database and then pass the updated database back out to the web server. Users interacting directly with the Domino server can see instantaneous results as they post new information and replies.
Users can even request to edit their previously posted documents to make changes.
You can provide automatic access to select databases or have a waiting period for access approval if necessary. This becomes a very powerful tool for information gathering and lead database building. Having an area of registered discussion groups, or support databases allows you to generate a list of people that are interested enough in your product or service to register for access to specialised information. Another key area is the request process of information or services. A user could access an insurance web-site and fill in a Household insurance form, after providing the info and selecting the type of coverage she would like, the information would then get passed from the web to an underwriter.