Everyone wants them especially your boss. If you can t measure it, you can t manage it. The quest for hard numbers and demonstrable facts is an important part of effective telecom management. Management without numbers can never be scientific.
Science uses numbers.
But so too does numerology, the superstitious belief that numbers have mystical and magical powers, that certain numbers promote good or bad luck. And in some cases, man-agement s quest for numerical targets is based on little more than superstition. If certain numeric objectives are achieved, then everything is good if they aren t, then evil will befall us. The quest for magic telecom numbers surfaces periodically in almost every organization. Limits of Science Numbers such as these sound impressive but when you examine them more carefully, they prove to be no more scientific than the belief that bad things happen in threes, or that 13 is unlucky.