This is the most important thing that can be done, and it is also the hardest. However, it is hard to correct a system if you don't know what's wrong with it, and if errors are not being reported due to fear of punishment, then you don't know what's going on. Errors are continuously monitored and recorded and selected error rates are continuously displayed for personnel feedback. Multidisciplinary teams periodically review error data and redesign systems. A responsible committee routinely analyzes and uses error experiences from other organizations to target improvements in the medication process.
Staff is trained in procedures for responding to serious medication errors.