For home use, we feel that there's not a single service that offers a complete solution. This is mainly due to the different feature sets offered by simple service providers and portal sites, ease of setting up accounts and managing email, and the number of free hours included online.
Service levels are very important too.
Often, where a product excelled in one area, it lacked in another. AOL is the exception because it has made its reputation by offering a friendly interface to help demystify the complexities of using the Web. It's by far the best solution for families, with great parental controls, lots of content, unlimited mailbox size and freephone telephone hotline support. There are no set up charges and no penalties if you choose to leave. Completely uninstalling an ISP's software may prove difficult, though.