When there is a doubt, there is a case review with principle outcomes. It was noted that prospective students want interactive information, not just static pages. Penn mandates that every department have a Web site. Some schools have included a comprehensive A-Z index in addition to search engines. At Duke, we're getting on the order of a million hits per day.
Security is a big topic.
Schools have IT Security staffs and perform security audits. It's also another approach to thinking about teaching and learning. Modem pools were discussed. In effect, they discontinued their modem service. Shanken spoke against dropping the Duke modem pool.