Citizens have little access to the public service providers and there are very few opportunities for complaints and redress. Economic decline and the profligate civilian and military administrations have led to severe economic problems- high inflationary pressures and low production levels. Governments have sought cheap popularity and have preferred to increase minimum wage without reference to the senior management categories. The result is a yawning gap between private and public sector wages, a high level of wage compression and wage erosion in the public sector, especially the civil service. The loss of top professional and committed officers followed together with creeping institutionalised corruption.
Some specific issues relating to the civil service deserve further amplification.
The latter now include officers on GL 13-14. Each of these jobs has carefully defined job descriptions. By far the most important jobs were those in the senior management and Directorate category. They then rose through the ranks. However, since 1988, it has taken on the role of developing personnel policy, review and monitoring of personnel management by the mainline agencies and acting as an appeal board.