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Several things can cause slow connection speeds or frequent disconnects.
Some are very fixable, others are not. The type of modem used may play the biggest role in how well you connect to our servers. The sale of these devices for PCs has become very popular, due to their low cost, and many new PCs use them. Such software-based modems often perform poorly, leading to slow or unstable connections. We recommend the ZOOM PCI V.90 modem or a similar hardware modem for best performance.