The previous center featured several acres of land, a lake and recreation facilities for tennis and racquetball. A dome spanning the mid-portion of the new center also became a target for expression. The trusses supporting the dome were painted pink, prompting a fair amount of curiosity and intrigue from agents and other visitors. Other pastel colors are spread throughout the center. Also, we used an extremely wide variety of color, since color adds a lot of interest at no additional expense.
Workstations are L-shaped, with keyboards located in the corners to maximize space usage.
Lighting, in fact, converges with brightness and color as contributing influences on employee performance. It is critical to recognize that beyond issues of visual perception and aesthetic appreciation, light is fundamentally important for the employees' well-being. The Accor project got off on the right foot primarily because front-end planning was clear and specific. Kingsland explains that lots of time was spent working with the call center operations staff to define demands for workstations, training rooms, administrative spaces and monitoring requirements. With that input, the architects were able to propose four different call center layouts with five to eight furniture configurations.