Where Sprint has implemented measured service, it has done summary billing that shows number of calls, minutes of use, and total charges. The customer could easily derive the rate from such information. Since Sprint has not been required to display the rate for measured service calling in any state in which it operates at this time, to include rate information would require major modifications to Sprint billing systems at great expense. Therefore, Sprint respectfully requests that the Commission abandon the requirement to include the rate for measured service calls. The proposed rule, states that the bill shall contain a statement directing customers to contact the Commission if they are dissatisfied with the Company s resolution of a complaint.
Sprint believes that such a requirement is redundant and thus unnecessary.
The Commission s final rules promulgated in RM 00-01 contain a similar requirement for the directory. Furthermore , including such information would increase the size of customer bills, at a time when customers seem to indicate that they prefer smaller, less complicated bills. Sprint respectfully requests that the Commission remove the requirement to include on every bill a statement directing customers to contact the Commission if they are dissatisfied with the Company s resolution of a complaint. The proposed rule states that the terms of any payment arrangement shall be put in writing by the LEC and sent by certified mail to the customer. Sprint currently mails a customer confirmation for each payment arrangement.