Applicants have experienced a variety of difficulties in calling the helpline.
Some problems are uncontrollable, such as increased solar flares experienced recently.
Helpline workers have reported problems with phones lines disconnecting in mid-call due to the solar activity. Callers who get disconnected will promptly receive a call back to continue the conversation. Some problems are more easily remedied. Persons needing to reach the helpline are encouraged to call during non-peak times if possible, such as during the lunch time and late afternoons.