Working knowledge of both batch and on-line production environments. Ability to recognize and resolve batch and on-line production problems. Interpersonal skills to work effectively with users, field engineers, staff and management. Skill in prioritizing assignments to complete work in a timely manner when there are system or equipment malfunctions and outages and in situations of personnel shortages. Skill in the use of IBM mainframe consoles to execute problem recovery procedures, coordinate and schedule repairs.
Work hours vary and include weekends.
Writing skills sufficient to clearly and concisely document production problems. Oral communication skills to accurately explain production problems to technical staff. Continued employment contingent upon completion of satisfactory background investigation. Continued employment contingent upon completion of satisfactory background investigation. Test, install and maintain proprietary software packages.