Top Ten Tips from The Learning Paradox by Jim Harris 1. The key to growth is customer retention. And the key to customer retention is delighting the customer.
Speed is everything.
Change is accelerating . New companies using new technologies can devastate the market share of industry leaders in less than a year. Leaders today must pioneer new ways of working new organization structures and be willing to resolve the following paradoxes. Then it is up to creative individuals and organizations to create solutions to these problems in the form of new features, products or services. We have left the Information Age and entered the Learning Economy.