All of the other Notes companies that we talk to tend to face this problem. The practice strains storage systems and puts a premium on efficient backup, which is done with CA's ArcServe software and managed by another Prudential department. The company struggles to satisfy requests to restore backed-up messages that often come from users who have accidentally deleted them. Restoring the Notes databases with ArcServe isn't always smooth. Creating and managing large Notes distribution lists is another challenge.
Warning messages pop up on users' screens and the operations department is notified.
Attachments greater than 5MB are completely blocked. IntelliWatch Pinnacle software from Candle is the company's monitoring tool, providing alerts when disk space runs low or messages aren't getting through. Internet mail presents unique problems in content and traffic management. Approximately 30,000 outbound and 40,000 inbound messages flow through the company daily, according to Conway. Like many companies, Prudential also employs policies and procedures to manage e-mail.