Teams are a basic building block in every successful quality effort. They can be departmental, cross-functional, special project, or any other combination of people who touch a work process.
Teams are the mechanism through which continuous im- provements are made.
The IQS concluded that teams are most effective in the early to middle stages of an organization's implementation of quality. Teams can really get the project off the ground and increase staff buy-in. Teams are now organized spontaneously and Heverly can no longer count the number in operation. They've become the normal way to do business. At UCF, Jan Terrell, quality management director, is leading workshops to build teams.