This will be the responsibility of each library or library system. Industry Canada sent a plaque and letter from their Minister, John Manley. Statistical Report Statistical reports were provided for the total number of questions submitted by user groups from January to end of September 2000, total number of questions handled by library systems for this same period, and the time spent by staff answering questions. Provincial Library will also identify the types of statistical reports the Internet Public Library and the University of Michigan are collecting. Include patron feedback.
Software is functional.
Questions getting answered. Staff like it. Only success stories. Keep a steady course. Needs more promotion and prominence on library web sites.