Maintains personnel subject-matter files and office copies of publications. Provides information on routine personnel matters, such as form completion and open season enrollment deadlines. Knowledge of procedures for coding routine personnel data in order to process routine personnel requests. The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices.
Work is reviewed for accuracy and compliance with instructions.
Review of the work increases as assignments are more difficult or unfamiliar. Guidelines are specific and cover all aspects of the work. Guidelines include personnel manuals, instructions for completing forms, office procedures, and computer operating system procedures. The employee refers problems and deviations from guidelines to the supervisor. The employee performs clerical personnel assignments, involving related steps and processes.