As usage of the system increases, the mailing costs associated with returned mailings will decrease. Students prefer a more visual medium and the comfort level is higher than listening to integrated voice response system using the phone system. Another potential savings would be the need to hire less temporary staff at peak times. The TouchNet System allows students to complete transactions without staff assistance. Official transcripts that are requested for another MCCD College automatically prints out and loads electronically to the receiving college, official transcripts for ASU are automatically sent electronically.
Site has links for students to ask questions, make comments, suggestions and provide other feedback.
The TouchNet System Administrator responds to all correspondence relating to the structure and use of the system. Student specific questions are referred to the proper college. All students that contact the TouchNet System Administrator are solicited for comments on their experience using the system, things that weren't clear and needed more instruction, things they like etc. Although there are some SIS system constraints, feedback from students and staff will drive the continuous improvement and modifications to this system. Staff then returned to their institution to develop instructional materials to disseminate to college staff and students.