We want to make sure computer vendors know what Blue Cross and Blue Shield of Alabama expects and what can be expected from us. This identification number must be requested before Thursday in order to be activated by the following Monday. If a remote sign-on identification number is requested Thursday or Friday, it will not be activated until one week from the Monday immediately following. The testing phase is interactive between Blue Cross and the computer vendor. Each computer vendor will be responsible for keeping the provider informed on the progress being made.
Testing is a batch process that runs every morning.
Computer vendors will be contacted within 48 hours of when the batch has been tested. Since communications is now part of the testing criteria, please call your EMC Representative and leave the date, time, and remote sign-on identification number every time you send a test. Some providers are having claims that are not bumping from Medicare to the Medigap companies. The problem is that the Medigap code listing has not been updated recently. For example, there are several different Medigap codes for Humana.