Coupled with access to the Internet, you can't get much better. The most overrated technology today, in my opinion, is technology as a whole. In other words, there are many technologists, vendors, and consultants dictating that lawyers must use technology to survive. While that may be true in many circumstances, technology is not the only solution. It takes a combination of technology and improving your working environment.
Technology changes the way law firms practice law.
Lawyers and law firms must recognize this before jumping into technology. The most underrated technology today, in my opinion, is the Internet. There are many attorneys and law firms that have not grasped the importance of the Internet and how it is changing our society, let alone our professional industry. The Internet should be part of any law firm. Legal research has changed considerably over the past ten years, moving from the law library to the desktop.