If you initiated the contact, express your concern in behavioral, nonjudgmental terms. Let the student talk, and communicate that you understand Avoid judging, evaluating, or criticizing unless the student specifically asks for your opinion. Such behavior is apt to close the student off from you and from getting the help needed. Explore what the student has done previously to resolve the problem. Encourage implementation of strategies that have been helpful before, or help them think of new ways of handling the problem.
Some people accept a referral for professional help more easily than others.
When proposing a referral, it is best to do so in a direct and positive manner. There are many kinds of referrals. The best one is the kind to which a particular student will respond. It is usually best to be frank with students about the limits of your availability to assist them - limits of time, energy, training, and objectivity. Depending on the situation, have the student consider friends, clergy, family members, community agencies, and campus offices, especially those in the Division of Student Affairs.