You will capture all the information necessary to diagnose client system problems, eliminate the guesswork and improve the effectiveness of Help Desk support personnel. The Black Box solution works for remote troubleshooting, by using it you can avoid costly visits to remote machines. If there were installation errors you reinstall with an active recording Black Box Flight Recorder, view the recording on AppSight and pinpoint the exact problem in the installation. For example missing files, wrong DLL versions etc. Fix the installations.
User calls for support start coming in.
Show a controllable movie of the users experience. Detail all the actions done by the user and the application. Pinpoint the root cause of the problem. Enable step by step analysis of all the actions leading up to the problem. . . . If not resolved the problem is escalated to level 2 support, by simply sending the Black Box log.