It can be useful for students in keeping up with activities if the software allows a weekly digest of messages to be distributed. The social dimension must be developed quickly - exchange personal information, even photographs. If there are a number of tutors make clear their responsibilities for a conference - which tutor, particular times. There should always be someone to reply. Student only conferences are less used - they need to know a tutor is there to step in as the expert Hold online seminars over a specified period, say, a week.
Support is continuous as students develop their use.
Decide on who has authority to set these. Systems must be reliable, robust and dependable. Recognise that students have varied technical skills - though the technical need may be low.