Fees are estimated. Appeal hearings are non-billable. Applicants often cancel or don't show up for appointments, but this provides slack time for other work. The Applicant Services Center serves applicants, the Review and Inspection Center comprises interdisciplinary review teams, and the Public Response Center serves potential developers, concerned citizens, etc. The official maps are now GIS-based, not paper.
Web technology is used to automate notices.
They station skilled experts at the counter to maximize the number of issues that can be settled on the spot. DCLU bills by the hour, but their initial fee allows 20 hours of review. Each project has a manager, but coordination between projects is sometimes lacking. The larger projects used to subsidize the smaller ones, but that is changing. About 40 people met to discuss the impact of those listings and to review a proposal for saving the listed species.