If you are unable to return the vehicle then discuss alternatives with the repairer. For example, if the vehicle cannot be driven, arrangements may have to be made to tow the vehicle back to the repairer or to take it to a repairer near you who can attend to the vehicle. The cost of either of these actions, and any further repairs, should be paid for by the repairer if the problem with the vehicle is due to the repairer using faulty parts or carrying out defective repairs. If, however, the problems are not related to anything the repairer did or did not do, then you will have to pay for all costs. A repairer does not have to give you a courtesy car while fixing your vehicle.
Some repairers choose to do so to maintain customer goodwill.
Back to top More information Please contact us, as Consumer Protection provides a free telephone advisory service to consumers and business people on their rights and obligations under fair trading laws. Our full contact details can be found in the Contact us section. We are happy to provide advice on a particular dispute and general information on fair trading issues.