If you are a Swisslog Translogic customer, you can call to order parts, check ordering status, obtain a quote, receive technical assistance or answer any other questions you might have. Technical support is free during warranty and modem support is also available if your system control center is equipped with a modem and a dedicated line. To provide customers with the most timely response, technicians are usually located within one hour of larger cities' downtown areas. Consequently, it is common for customers to cite Field Support as one of their top reasons for choosing Translogic as their material transport system provider. Training When a system is installed, our staff train your maintenance personnel on how to perform routine preventive maintenance and administer the system at your facility.
Users receive training on how to send and receive items at the time of installation.
In a healthcare environment, the Train the Expert and the Protocol Development programs are used to address important safety issues and ensure specimens and pharmaceuticals are packaged properly. After installation of the system, new employees can receive the same training from Translogic trainers or from the Expert in their respective department. Please contact customer service for more information. In addition, five-day classes are held regularly at our Denver Corporate Training Center. A large part of the program is devoted to hands-on experience where actual equipment is examined and serviced.