She has filled the inside flyleaves with quotations from the chapters, and marked several chapters to reread. Many professionals will find something for themselves in this tome. It is not that the book is so revolutionary, but that maxims that resonate with current work life are dispersed liberally throughout the text. Here is where most thoughtful persons must surely nod in agreement from the platforms of their professions or businesses. The presence of a new edition testifies to the interest in this kind of work.
Short chapters touch on numerous aspects of quality.
The chapters in each section do not proceed from the general to the particular, thus sprinkling the more widely usable information throughout the book. The level of readability varies greatly. This reviewer is especially impressed with George M. Rice for his contribution on metrology. It is so well organized and flows so beautifully that one gets the feeling that it grew organically from years of explaining what measuring specialists do. It makes the valid point that statistics are not used because employees do not want to deal with them.