We attribute much of our success in the LAN market to our knowledge and experience in bringing hardware and NOS solutions together on all platforms. ProLan has always believed in industry standards, and has therefore carefully chosen the products it recommends and installs. There are so many directions a corporation can take, that choosing the right solution is vitally important. With this insight they are better prepared to offer the best solutions to our customers. The service department is dedicated to all levels of customer requirements.
Satisfaction is our primary concern.
Our technical support staff have had technical training across our product lines and most achieving high-end expertise on the more sophisticated products. We have established various programs to limit customer down time as much as possible. These programs can include on site warranty repair to extended service contracts to full software support. ProLan offers various types of service and support entities which are generally moulded to the customer's specific requirements. Contracts are available for onsite service and support for both hardware and networking problems.