Other Services . . After the Sale . In order that you may succeed and grow in the international market there are a number of business practices that you should develop. These practices include how to respond to inquiries, understanding international business practices and building a working relationship with your customer. Responding to Inquiries Inquiries may take many forms such as asking for product specifications, information and price, delivery schedules, shipping costs and terms of payment.
Some inquiries are even about exclusivity arrangements.
Regardless of the form of inquiry, you should establish a policy to deal with them. Don't disregard an inquiry simply because it contains typographical or grammatical errors. Standards vary from country to country and the inquiry may well come from a well-established and reputable firm. Reply promptly, completely and clearly. Your company's policy on exports should be stated, including cost, terms and delivery.