Sometimes OMIs come in the form of drop-dead simplicity in configuration or management. Other OMIs can result in just a better way of doing things. For example, think of IP networks vs. private lines for data traffic. OMIs are not just for vendors or start-ups. Enduring players will find ways to offer customers OMIs periodically to keep their competition at bay.
Trills are the ultimate outsourced partnerships.
Service providers need to step up and start extending OMIs to customers. Most seem to think that improving customer's experience by an order of magnitude leaves a lot of money on the table. However, leveraging the breakthroughs in scalability, price points, and manageability of new technology to launch new customer solutions does not mean falling through a wormhole and ending up in the Delta Quadrant. Briere is CEO and Gage is Vice President of TeleChoice, the strategic catalyst for the telecom industry. Feedback Tell us your thoughts on this article or the issues raised in it.