Commitment that demonstrates a participatory management style involving all stakeholders in the leadership and decision-making process. Progressive attitude that fosters open-mindedness, innovative ideas, good communication and information sharing that develops mutual respect, integrity and trust. Administrative Services Management Team is committed to leading this effort and to exploring CQI principles and practices in their own daily activities. This commitment is illustrated in the memo sent out by Vice President Bert Hartley to all Administrative Services employees when the CQI process was first implemented. Click here to view the memo from Mr. Hartley.
Students are the largest constituency served by the faculty and staff.
Students can give input regarding what improvements are needed in the services they receive and in determining how successful the interventions have been. When appropriate, students will be invited to serve on teams. Quality is a relative concept, not an absolute. Administrative Services has long been actively involved in improving the quality of the products and services we provide to the University community. We must not become complacent, however.