Clerical activities at this level are associated with the provision of agency services. Employees in this class must be skilled in communicating with a variety of people either on the telephone or in person to exchange or provide information as the initial contact with the public. This level is distinguished from the higher levels by less need for in-depth technical knowledge to answer questions and give assistance and the absence of responsibility for explanation of rules, programs, and procedures in order to gain compliance or explain requirements. Information and Assistance. Some employees in this class operate a high volume hospital switchboard that includes paging and message systems, answering nonroutine and emergency calls and daily updating of personnel location information.
Work is reviewed for accuracy and conformance to agency policies and procedures.
Clerical work is generated by public requests or received by verbal assignments from staff and supervisors. As guidelines for accurate and timely completion of the work, the employee uses agency policy and procedure manuals, and brochures. They require the willingness to work within the environment associated with the position's location. Basic knowledge of proper grammar, punctuation, spelling, and capitalization. Skill in performing office clerical work that involves communicating with a variety of people on the telephone or in person to exchange or provide information.