Educating parents on their rights and responsibilities is the holy grail of Toy's crusade. Through the PTA, Toy invites psychologists and school counselor trainees from Boise State University to meet monthly with parents and share parenting practices that make a difference as children mature. A parent resource library has been established within the children's library at Trail Wind, and any parent in the neighborhood can check out books. Parents' Book About Divorce have flown off the shelves. Parents are more apt to listen to other parents than to school officials.
Toy lays the groundwork for a parent meeting like a skilled diplomat.
Briefing two teachers and an aide about a child who probably should not be at Trail Wind, she begins a recent meeting by stating her unequivocal support for her staff. The parents are unhappy with the services the school is providing. Toy outlines for her staff the school's legal position, and suggests responses to anticipated questions and complaints. Toy finds a moment to phone a teacher who recently had surgery. We miss you, but the sub is doing a good job and all your kids are great.