The trucks respond in conjunction with Worcester-UMass EMS, a full paramedic ambulance service run by the state from University of Mass Medical Center in Worcester. The service runs 3 ambulances for the city and is backed up by private service. The W.F.D. now has about 30 EMT's and that number is increasing annually. The trucks are dispatched with the ambulance and sometimes the police, if needed. One thing is for sure, the citizens of the City of Worcester receive some of the speediest and best EMS care in the country if they call for it.
Training continues toward having defibrillators on all apparatus throughout the city.
The WFD is part of a GE 800 mhz trunked radio system used by the city. The department uses GE MPA portable radios. Each radio is assigned 16 different talk groups the WFD uses. There is an admin group on which the majority everyday radio traffic is handled. The department also has 3 operations groups to which incidents can be switched per the incident commander.