There are management issues. And, best of all, I got to fire off a chemical fire extinguisher for the only time in my life, just so we d know what to expect and how to do it. Some of this stuff was hands-on, such as the outdoor firing of the extinguisher, but for the most part this was a class that took place indoors. The thematics of the course tended to focus on effective management. More to the point, the pixie dust view of life was mixed not so much with work applications as it was with coworker interactions.
Teamwork rises to the fore, and is consequently stressed quite a bit.
For details on how all that played out in the classes themselves, you re going to have to check back for the later courses at the Disney University. Please email me your reactions, or additional stories. The 1995 attempt, by newer park management, to introduce modern accountability and market forces into the stodgy Disneyland methodology and power hierarchies. The immediate boss for location supervisors - who divide up a department of intelligently grouped locations. The area supervisors in turn reported to the Area Manager.