According to research company IDC, nineteen out of twenty BPR projects fail. This can contradict the organisation's culture, cause resistance from middle managers and create fear further down the organisation.
Successful projects achieve the same desired revolution, but through an evolutionary process.
The goal is just as high, but the approach is more systematic. It allows a proper change process to be carried out which will manage people through the life of the project. This change process must be an integral part of corporate strategy, ensuring that it is planned and co-ordinated with all other major corporate initiatives. It is essential to focus very strongly on customers and their requirements, so as to free the organisation from internal influences, especially functional and departmental boundaries, which might otherwise damage the result. The organisation's line mangers must be involved in all phases of the project, along with their end users, especially those not affected by it.