With improved health care and longer lives, most of us in this room will outlive our ability to get around and about in a normal way. If we are not accommodating these folks in our programs and facilities, we are ignoring most of our customers. Customer satisfaction has been discussed a lot in recent years. Effective access management is a vital prerequisite for success here. We cannot ignore 57 percent of our customers.
Universal design is subtle when it is done correctly.
When it comes to universal design, these statements are truth, to the extent possible anyway. The design guide soon to be published presents specific criteria that can be easily applied. Through the access program we will build on this base incorporating access concepts into many other programs. Expanding to Include Cultural Considerations Multiculturalism has replaced the melting pot social theories of the past. One way of looking at persons with severe disabilities is that they are members of a distinct culture.