They must be able to walk the technician through isolating and resolving network and desktop application problems, implementing changes in user and system software and hardware environment and resolving engineering problems over the phone. This individual must also possess an understanding of pre-sales engineering . Experience with firewalls and Cisco routers, information systems security and pre-sales engineering. Experience working independently in a fast paced, high pressure security environment. Must have excellent communication skills.
Travel is required.
In this position, you can make a significant contribution to the productivity of all software developed. You will provide configuration management support to the Documentation, Maintenance and Documentation groups in our Product Development area. The immediate focus will be to support the Development staff in the use of ClearCase and other development tools, development of programmer productivity tools and development of policies and procedures aimed at improving the software development environment. You should look closer at this opportunity if you have a technical BS in CS, Math Engineering, Etc. combined with at least 5 years experience in configuration management or support of software development. You'll need extensive experience in UNIX shell script programming such as csh, tcsh,ksh,sh and Perl.