The best way to manage employees is to understand exactly what their jobs entail and to respect them for it. Note that respect means more than just good manners. It's treating employees' tasks as though they are as important as your own, and the best way to do that is to experience the job first-hand. While the best network executives understand every person's job, they don't try to do everyone's job. Build loyalty by encouraging staff members to learn multiple disciplines, advises Rich Glasberg, director of data communication for the Commonwealth of Massachusetts.
Technology means change.
Technical employees know their careers depend on keeping abreast. But the best managers realize that new skills are also a fount of job satisfaction. My job is to understand when employees are challenged and when they are not. A lot of people won't tell you when they 're not. The first you hear of it is when they resign.