The shopper asks for assistance with various issues, based on the Frequently Asked Questions available on the County's Web Page. Pomerance is asking for help checking out other departments' service. She needs volunteers throughout the County, particularly for north and east county locations. The time commitment depends on the number of shoppers participating in each survey round. The commitment for each shopper would not exceed two days every two months.
Shoppers act as walk-in customers one month, and then conduct phone surveys the following month.
Employees could volunteer for one two-month cycle, or more. Shoppers are never given assignments involving their own department, and every attempt is made to avoid assignments within their own DCAO group. For some of you, that means using certain PPE all the time while at work. Clear examples of PPE are helmets, safety-toed shoes, ear plugs and safety lenses or goggles. Other PPE is used as needed, such as gloves or the use of respirators when working in a confined space.