But David Hart, the association's general secretary, argued the financial incentive should be offered to every newly-qualified teacher. However, the TUC report also says that although call centres are characterised by low pay, the concentration of centres in areas like Glasgow and South Wales are driving up standards as employers compete with each other to keep staff. Almost one in every 50 employees work in call centres. And the industry is growing. Predictions are that by 2008, there will be over 665,000 full time equivalent jobs in the industry.
Staff turnover is a problem.
These call centres are also more likely to pay better. Call centres are based all over the UK, although there are significantly more in the North West and Scotland, per share of total employment, than anywhere else. It's your call urges employers to negotiate deals with staff, offering flexible working arrangements, and compensation for working unsocial hours, as well as sensitive monitoring of calls and setting of targets. The good call centres we highlight prove the industry can offer good working conditions and still be profitable. His argument was, though, that there are still too many call centres exploiting their staff.