Consider a case where the inaccuracy is overpayment due to the inability of existing systems to adequately support chargebacks. Assume that over the course of one year a sales representative sells 300 contracts, and 20 percent of them are cancelled within six months. Another example illustrates inaccuracies in the form of underpayment. In a real world example, one telecommunications company lost approximately 20 sales representatives in one day due to inaccurate and untimely commission payments. These costs are hard to track, yet make a significant impact on the bottom line.
Someone is interested in buying a popular product over the Internet.
They begin by using a search engine to locate information about the product. The engine returns several sites that are dedicated to the product, even giving reviews from people who have used it. Once the site has been accessed and the reviews read, a link is provided to a site that is running a special on the product. So, they click on the link and purchase the product. Now consider the complexities behind the scenes.