Statistics such as assets, deposits, loans, revenues and expenses per employee are useful in assessing which of the participants make the most effective use of their employees. Another overall comparison can be made by comparing the overall officer content of the participants. Top management includes CEO, COO, members of the executive office and EVPs. Senior management includes senior VPs and higher level VPs responsible for broad elements of bank business. Middle management includes VPs with specific line and staff responsibilities.
Supervisory personnel constitute the remainder of the officer complement.
This is a reflection of the comparatively greater sophistication of wholesale bank customers. In terms of officer commitment, both retail and wholesale participants generally staff process-related functions with fewer officers than any other category. In manufacturing parlance, the span of control can be greater in the factory than in the sales force or corporate headquarters. Supervisory And Support Functions Wholesale banks have a strong commitment to supervisory and support functions, averaging about 32 percent, or roughly twice that of the retail banks. The benchmarking statistics indicate that staffing levels in the supervisory and support category are growing at 19 percent compared to 99 in customer - related functions.