Shortly I found myself speaking with Barbara Anderson at the Container Store. I asked for the correct information and proceeded to tell her how much I admired her company. She responded warmly and told me how much she and her colleagues enjoyed my newsletters and emails, and we started to chat. Now you can call it what you might, but I call it intuition that I picked up the phone that day. I am wowed by the commitment they make to training and education, and yes, intuition.
Spectacular results are no accident.
Change is a process that is successfully harnessed by those with the discipline to create rather than react. Read all about TCS' success in this issue and think about what you've been creating these days. Oh by the way . They also have an enviable staff turnover rate and, in fact, have a 'waiting list' of people who are willing to come to work for them. That's the fairy tale.