This course in practical business English includes principles of grammar, punctuation and word usage, paragraph development and formatting of basic business correspondence. The English language is constantly changing and this course will reflect leading-edge practices in use in the business community. This course provides business students and career professionals with intensive coaching in listening skills, oral grammar and effective speech construction. Improve letter and report writing skills, proper word choice, letter tone and structuring through units. Emphasis on inductive and deductive business letters, memorandums and reports.
Students learn techniques used to provide quality customer service to each hotel guest.
Successful quality assurance programs at major hotel and tourism attractions are reviewed and modeled. The critical skills necessary for effective business communication are studied, including delivery of presentations which incorporate verbal and nonverbal techniques. This course is designed to help current and potential business decision makers solve problems that routinely cause businesses to fail. A practical application of business mathematics, including but not limited to, bank reconciliations, present value, markup and mark-downs, simple and compound interest, trade and cash discounts, sales and property taxes, payroll, understanding overhead and analyzing financial reports. This course focuses on the activities involved with the small business planning process, setting up cash flow estimates, measuring results, and making decisions based on analysis of financial statements.