Mentors grade all homework and quizzes turned in by their students. Homework will be commented with suggestions as to how a student can improve their performance on assignments. Students may ask their mentor questions pertaining to their assignments. Questions can come in the form of e-mail, a phone call to the mentor, or a message on the chat from within the NetMath Student Center. Mentors will pass any questions they can't personally answer on to the appropriate University person.
Students can use Timbuktu to share a screen with their mentor.
Students can also contact the mentor over the Internet by using the Instant Mentor Chat for immediate response to questions. Each mentor is assigned some hours on this phone line. When a student calls, they may not actually be in contact with their own mentor, but with another mentor who is also qualified to answer their question. Mentors will monitor their students' progress through the course. When students fall behind, the mentor will encourage the student to catch up and help them move along.