If the library is closed, you can still find out if your ID number is valid. If you receive an error message that your ID is not in the file, your ID number is not valid, or needs to be activated. Call the library during open hours for assistance. Some databases have regularly scheduled maintenance periods, during which the resource may not be available. These maintenance periods are usually scheduled during the early morning hours.
Some databases permit a limited number of users to access the resource simultaneously.
OVID is a good example of such a database. If the maximum number of users is already logged in, you may have to wait until someone else logs off. Try again shortly. If you still can't get in after several attempts, proceed to the next step. If you still have proxy problems, use our Proxy Help Form .