If a deposit has been paid it is likely to be forfeited and an additional payment may be demanded. In the case of serviced accommodation, this is usually two-thirds of the contract price, one third being deducted for food not consumed and services not rendered. Visitors with disabilities If you have special requirements please contact the nearest TIC who will be pleased to provide more detailed information. The English Tourism Council, the AA and the RAC operate a joint rating system to grade accommodation. This rating system ensures that visitors to the area can select the standard of accommodation appropriate to their needs, with the assurance that facilities and overall quality are at all times closely monitored.
Stars mean a higher level of luxury and a greater range of facilities.
Stars indicate a broader range of facilities. Guest House accommodation Guest Houses are rated in Diamonds, with cleanliness, service and hospitality, bedrooms, bathrooms and food all given a rating from one to five Diamonds. On top of this, Gold and Silver awards are granted by the English Tourism Council to properties achieving the highest levels of quality within their Star or Diamond rating. These accolades are given to establishments which not only achieve the overall quality required for their rating, but also reach the highest levels of quality in those areas which guests identify as being really important to them. Alongside the Keys there are four quality grades to indicate level of luxury provided.