At Royal Bank Financial Group, we notice how our employees behave. In fact, two people may have the same technical skills and abilities, but individual behaviour often distinguishes a superior performance from an average one. Let's take a look at the two types of competencies or personal characteristics that drive job performance.
Technical competencies describe the basic knowledge required to do a particular job.
For example, a personal banker needs to know how to use market analysis tools, a business banker needs to know how to make projections and a computer programmer needs knowledge of programming languages. Behavioural competencies describe the traits, attitudes, motives and values that a person demonstrates while doing a job. For example, the personal banker needs to be able to take independent action to resolve a problem, a business banker needs to show clients how to make the most effective use of RBFG porducts, and a programmer needs to be able to analyze the pros and cons of a technological change. How Competencies Help You On The Job Competencies can help you see what really makes a difference on the job. You can identify more clearly what is expected and assess your own behaviours so you can do your job better.