This new system allows students to work on the actual equipment they will see in emergency services communication centres. This creates a more realistic call-taking environment for students. In our lab, we use a Computer Aided Dispatch program in a Windows environment using software donated by Intergraph Public Safety. Electronic complaint screens, address recognition, automated event generation, recommended units are just some of the features of this system.
Students become familiar with entering and processing emergency calls electronically.
Windows based CAD systems and was developed by Kwantlen University College as a training tool. SimCAD includes the added feature of having several simulated operational databases. The information in this system relates to scripted incidents for emergency call taking and dispatching. This creates a realistic call processing environment, and enables instructors to create scenarios that provide more of a challenge as they string together, as in real-life situations. Our radio consoles have been generously donated by the RCMP to give the look feel and sound of a real Communications Centre.