Imagine a time when federal employees accomplish each agency's mission by making full and appropriate use of every information technology tool. Through touch tone phones, taxpayers can access answers to the most common tax questions. Through computers and modems, taxpayers can access volumes of tax information and the forms they will need to prepare tax returns.
Taxpayers also can file their returns electronically.
Finally, IRS employees, linked to computers across the country, use technology to answer taxpayer questions, and adjust taxpayer records. As the twentieth century comes to a close, almost every federal employee has access to some computer capability. Additionally, the government's customers are increasingly able to utilize information technology, through the Internet and high speed telecommunications systems, to find the answers they need. The government has many opportunities to use information technology more effectively. Applying these technologies instead of paper-based processes, senior government managers will be able to accomplish their agency missions more effectively.