This will help us resolve several issues. It has come to our attention that laboratories are going directly to CAP to make changes to their proficiency-testing contract. Please use your service representative to make the changes. This is the only way we can make sure we are getting what we pay for. When you contact us to make changes in your PT survey order, be sure to tell us exactly what surveys you want added or deleted.
Some surveys have similar names but different codes.
Proficiency Testing, Leadership and Quality Assurance are the areas that seem to be showing up frequently. The Leadership issues fall into two areas. The first deals with the role of the director in the laboratory daily activities. The second area overlaps into proficiency testing. When a lab section or outlying clinic is having trouble with PT, the main laboratory leadership needs to show that they have taken a proactive role in correcting the problems.