She asked what the number was going to be used for. Eventually the teen confessed that her mother was an alcoholic. Teri listened carefully and offered support. They talked for more than 10 minutes and then hung up. That s how most of the calls are supposed to work.
Someone calls in and talks their problems out.
Hopefully the callers understand their options by the time they hang up. But it s not always that easy. Laura handled a tricky phone call from a young woman addicted to cocaine and sex. The caller said she was into pornography, prostitution and drank the fluid from condoms used when she had sex. At the same time, the caller defended herself by claiming to be protected.