Synchronized passwords are easier to remember, and users are far less prone to having problems and calling the help desk.
Users also tend to write down synchronized passwords less often.
When users forget their passwords, or accidentally lock themselves out, P-Synch lets them resolve the problem without calling the help desk. Users are authenticated by answering personal questions, by entering a security token pass code or using voice print verification. Once authenticated, users can reset their own passwords and unlock their accounts. Users who still call the help desk, synchronization and self-service reset, get fast and effective problem resolution. Support staff use a simple web interface to authenticate callers, look up their account profiles, and reset multiple passwords.