In this course you will learn basic team skills, concepts, and principles. Brainstorming, the wishbone diagram, Pareto charts, data collection, and problem identification will be covered. Description Discover how teams grow and develop. Team roles and responsibilities, active and supportive listening skills, and consensus decision-making will be discussed and practiced. During this course you will find out how to identify internal and external customers, survey customer needs, and use flow charts and other analysis techniques so that your product or service meets customer specifications.
Successful teams are able to accommodate and capitalize on individual differences.
The insights you gain in this class will be useful to you as a team member or team leader. Course Description Measurement is the key to eliminating process variations that stand in the way of achieving quality. This course will cover various SPC tools that enable you to analyze and remedy problems in your process and attain customer satisfaction. In a self-directed environment people take accountability for performance as a unit. The supervisor acts as coach, trainer, and coordinator, and team members become specialists in the participative management of the organization.