Special efforts at disclosure, documentation, and communication should be considered when acting as licensee-party. The KREC has found that the seeds for a complaint are often sewn when someone's feelings are hurt. Many disputes, which may have worked out, result in complaints and lawsuits when someone treats another inappropriately. Remember this tip when dealing with both consumers and licensees. Occasionally licensees or consumers will assume certain information is true and communicate that information without specific confirmation.
Some licensees occasionally answer questions which are beyond their level of expertise.
Remember to not act beyond your level of knowledge or expertise. The reasons for this are not completely clear, however, all parties should be aware of the potential for difficulty in this area. The KREC receives many complaints based upon delivery of the seller's disclosure form to the buyers at closing. Remember the form is designed to provide the buyers with information about the property so the form should be delivered at the appropriate time. Many calls to the KREC and KREC complaints arise in multiple offer situations.