It had never funded a single bus operation and was reluctant to start a new precedent. However, when supplied with sufficient information on the OIL program and its impact on the local economy, ODOT provided the funds. OIL had to assure ODOT that the program was open to the public. OIL also used the opportunity to provide disability awareness training to ODOT staff on the fact that people with disabilities are part of the public and that they have worth in their communities. However, it can be a difficult program to maintain due to scheduling demands, conflicts with consumers, personnel issues and maintenance problems.
Scheduling can be a problem when the demand is great and needs have to prioritized.
For example, an individual that uses a wheelchair and cannot transfer needed to go to dialysis three times a week at the local hospital. This creates a priority. In some situations, the transportation schedule has to be adjusted to meet the needs of individuals who need to attend to personal errands. Another conflict occurs when consumers who need assistance do not bring an attendant with them. It can be difficult for the driver to fill this role and drive too.