Planning and the communication of intent should always seek response from those concerned and precede action. Whoever carries out the process of production assumes responsibility for the quality of the product. Delegation of this responsibility to others should focus on results and supportive assistance rather than on how the results are achieved by the one assuming responsibility. To be an effective producer it is necessary to place will and discipline in the service of what is important not merely urgent and to attend to the capacity for production as well as to its product. The management of production and the use of resources must be committed and efficient while being flexible and responsive when the unanticipated occurs.
Satisfaction is a function of expectation as well as realization.
The focus of evaluation should be to relate performance to intentions in the context of a particular experience. To be effective at evaluating one must be both objective and positive in interpreting events, learning to see causes as well as consequences, and stable as well as dynamic outcomes and patterns. Different points of view and different standards of performance must be reconciled to make an experience whole. Conscience and the enduring values on which it depends are derived from collective experience. To be effective in the most significant way one must reflect on experience and ones contributions within it to build an autonomous moral and ethical perspective that can endure, as a guide to action, one that can absorb knowledge and come to embody the wisdom and balance needed to rise above the unimportant to improve the quality of life.