To survive, organizations must be better, faster and cheaper than everyone else. They have to fight to keep their customers, and respond quickly to changing needs. Despite this imperative, my personal experience says that overall business efficiency is alarmingly low. There's a lot of wasted of time and resources in the work place. Service Departments respond to complaints.
Supervisors apologize while somebody makes the corrections.
As a consumer, it's hard to get what you want, when you want it, at a price you can afford. From the corporate perspective, customers are lost, there's a scramble for profits and employees struggle with increasing stress. There's a gap between market demands and current business performance, and in some areas, the gap is increasing. It seems like the household names of our early lives are disappearing. Although the dilemma is apparent, effective solutions are not.