If a customer calls and the CRM system is down, the impact on the customer can be greater than if there was no system at all. Therefore, disaster recovery and backup systems are a must. Primary storage should only be used for the information that needs to be accessed quickly. To better manage aging data, storage management software can migrate data to optical or tape secondary storage. Meanwhile, every bit of a company s data needs to be backed up regularly.
Scalability then becomes an issue.
Mass storage hardware can be found in every capacity, from the smallest application to the largest enterprise. Selling mass storage solutions is an easy cross sell for VARs. Most mass storage vendors offer training and certification programs. Tom Crafton, CEO and founder of Thought. Originally an accounting systems consulting firm, it has become a systems integrator offering CRM to its customers too.