The mutual enmity between the average IT department and the average end user is the key feature driving P2P adoption in the business setting. No matter who you are, unless you are the CTO, the IT department does not work for you, so your interests and their interests are not aligned. The IT department is rewarded for their ability to keep bad things from happening, and that means there is a pressure to create and then preserve stability. Meanwhile, you are rewarded for your ability to make good things happen, meaning that a certain amount of risk-taking is a necessary condition of your job. Risk-taking undermines stability.
Stability deflects risk-taking.
Experiment Imagine that you marched into your IT department and explained that you wanted the capability to have real-time conversations with Internet users directly from your PC, that you wanted this set up within the hour, and that you had no budget for it. Now imagine being laughed out of the room. Those are exactly its characteristics, and it is second only to e-mail, and well ahead of things such as Usenet and Web bulletin boards, as the tool of choice for text messaging in the workplace. And all this happened in less than 4 years, with absolutely no involvement from the IT department. So chat became the first corporate networking software never approved by the majority of the corporations whose employees use it.