Ms. Phillips replied that that there are no people with such vehicles. Mr. Dawson stated that a taxi driver for Yellow Cab who has a disability has agreed to participate on the sub-committee. Complaint Process Mr. Lapsley stated that developing a standard formalized method for users of the Teleride system to voice comments or concerns is another goal for the coming year. Ms. Phillips stated that a complaint form would be completed so that the matter could be tracked. Mr. Lapsley showed a copy of the computer screen that would be used by the person who receives the telephone call.
Some information has to be taken initially to determine the nature of the complaint.
The complaint is routed to an individual manager within CAT who pulls up the screen and logs in the pertinent information. Mr. Lapsley added that in order to fix a problem, it must be reported. The forms are not available on buses. Basic information is obtained when the complaint is called in. The form will be standardized so that the complaint can be logged and tracked for proper resolution.