This is specialized work involving lead worker duties, overseeing the functions of the Motor Pool in the Fleet Management Department. Employees in this class receive and answer inquiries from the public by telephone or in person on a wide range of Fleet Management services, rates, policies and procedures. Emphasis is placed upon exhibiting extreme tact and courtesy in handling customers and independent judgment is required in making frequent routine decisions. At this level, the employee is expected to resolve routine problems based on knowledge of departmental policies and procedures. Duties include responding to phone and radio calls, scheduling and prioritizing the work, dispatching other workers, and providing administrative support to the supervisor.
Work is performed independently with only major problems requiring intervention of the supervisor.
Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Plans and schedules work for Motor Pool, Heavy Truck and Light Equipment shops. Operates CRT equipment in providing information, resolving routine problems and complaints and initiating service requests. Collects and summarizes data used to generate computerized transactions which serve to track service calls, generate work orders, or produce reports for management. Monitors schedules and routes and re-directs scheduled activities to promptly respond to public requirements.