Andrea Dewey Bertrand Universal Solutions is an Authorized Lucent Diamond Dealer with home offices in Lake Charles, Louisiana. Universal Solutions' primary goal is to provide competent and timely telecommunications expertise and service to its clientele throughout Southwest Louisiana and Southeast Texas. We create for our clients the telecommunications departmental resources normally available only to Fortune 500 companies. As telecommunications consultants Universal Solutions is concerned with all of the client's telecommunications expenses. After the system is installed and functioning, the Customer Service Representative is responsible for any changes in programming and all customer training.
Training includes receptionist, system administrator , and individual user training.
Follow up training and minor reprogramming are conducted within a week of installation.