Customers are now able to access Everdream s full suite of IT services including guaranteed technical and application support and service from their home, on the road, or wherever their business takes them. As employees and the workplace become increasingly more mobile, the time and cost associated with remote maintenance can be prohibitive, says Gary Griffiths, CEO of Everdream. When evaluating an IT solution, one has to consider the total cost of owning a computer, not just the cost of the hardware or software. This includes the hiring of skilled IT staff and the potential cost of lost data or employee downtime when a system fails. We re providing a complete solution that makes the level of world class support that was previously only available to companies with large internal IT departments accessible to offices of all sizes.
Support includes advance exchange for damaged hardware to minimize business downtime.
Everdream conducts extensive tests of system compatibility and performance so the user has a stable IT platform from the beginning. Self-healing technology protects the operating system, applications and data. Data is backed up daily using secure encryption to a remote server. Virtual desk-side support allows a remote technician, with the user s permission, to view the computer and work alongside the user to show how a program works or to troubleshoot a problem. Software management tools use push technology to keep virus protection software current and seamlessly deliver software patches that improve system performance and fix problems.