Class Title Secretary II Secretary III Secretary IV Problem Solving Performs standardized tasks that are covered by systems, procedures and available supervision. Problems are easily recognized and are solved with prescribed solutions. Supervision is present to assign and review work, address exceptions, and answer questions. Performs a variety of duties following established policies and procedures. Problems are generally solved by selecting from approved alternatives based on past practices.
Supervision is available to set priorities and objectives, and to assist in problem resolution.
Required to have an understanding of policies and procedures and generally accepted principles. Receives advice and input as needed from supervisor. No Supervision Interviewing, orientation, scheduling, work assignment and review for temporaries, students, and volunteers. Interviewing, orientation, scheduling, work assignment and review for temporaries, students, and volunteers. Class Title Secretary II Secretary III Secretary IV Contact Level Answers, screens and forwards telephone call to appropriate individuals.