Concern that service expectations won't be met abounds. The Vendors series are concerned about the ability to deliver consistent service. Managers and employees have to be notified, and a memo explaining the reason for the decision might move the whole process along faster. But when change is necessary and outside providers are involved, it isn't always so easy or fast. Contracts have to be reviewed.
Schedules have to be meshed.
Conference calls convenient to all parties involved need to be organized. Among this year's spending leaders, one in five will cut next year's provider budget. Cost Few respondents to the study cite escalating costs and prices as their primary challenge in implementing their E-service strategy.