Technical support is also available by fax. This is a popular means to convey information to international customers. We will reply by fax, and include any information that might answer the question. Please include the serial number of the recorder in question so that we can reference the system. We will usually reply within one business day.
Technical support is also available by telephone.
Applications Engineering will help form a solution to your problem, as well as suggest improvements in the test technique, if you wish. You are encouraged to discuss your test with IST applications engineering to help improve the quality of the data. All we ask is that you let us know after the test if the results offered tangible improvements or insight. There is some information that will help us solve your problem. If calling, have ready a computer with the software loaded, and the recorder.