Before 1994, fewer than 5,000 season ticket packages were purchased annually. Now, all 43,368 seats sell out by the preceding Christmas. But other new facilities have not met with nearly the same success. While Major League Baseball, in general, may be as badly managed as any professional sport, the Indians management recognized that Jacobs Field could be a new stage for enacting deliberate performances. Few of the many people who pass examine the extraordinary nature of his gestures.
Work is theatre.
This is no metaphor. It is a model. A man walks across this empty space whilst someone else is watching him, and this is all that is needed for an act of theatre to be engaged. For compelling theatre, the grocery clerk should be asking himself how he might scan the canned goods with flair, how to ask for a credit card, and especially what personal touches make the most out of exchanging cash or providing a receipt. Work should be thought of as having a beginning, climax, and denouement.