The call handling script determines the routing to a specific destination and how that call is treated while waiting in an ACD queue. You can provide specialized treatment for different call types, and at the same time, pool your ACD resources to best handle your call load. CCR uses some terms you may not be familiar with. Script This is a collection of statements defining call routing and treatment.
Scripts resemble basic computer language commands.
All calls entering a CDN are handled by the same call script. This is a mapping between a script and CDNs. This is a user-defined name representing a value or set of values. When variables are used in scripts, the script inherits the value as defined in the Variable Table. Intrinsics Intrinsics is real-time information provided by the Meridian 1 Communication system about time, date, calls, and queues.