Training is a critical element of the implementation process. The CSR will discuss with you the scope of the training services and materials available and together you will create an exciting learning experience for your staff. Training usually consists of classes at your facility of approximately ten employees each who share similar job duties or who will be using the same type telephone. The functions of the system will be thoroughly discussed and the activation of various features will be demonstrated. At this meeting a user guide will also be provided to each user, which they will keep, for future reference.
Special attention is given to the main operator and back ups.
At system cutover, UniversalCom monitors the system to ensure that all functions are performing according to specification. UniversalCom service and technical personnel remain on-site until customer management is completely satisfied with the operational system. UniversalCom offers a variety of maintenance programs to meet different customer needs. UniversalCom also offers consultation on technical, economic and regulatory aspects of the telecommunications and information industries relating to cost containment and cost reduction, and to increase efficiencies in the customer's internal and external business activities.