In other words, to be machines. Once inured to being machines, they're not likely to do the highly flexible and creative work that creates the most value today. And so HR directors have to learn how to develop an employee's inner motivation and the willingness to bring their whole self to work. This was inappropriate in the old factories, but essential in the new kind of working where much of work involves building good relationships with other people and being innovative. A whole new kind of training will come about.
Train is perhaps the wrong word.
We have to evoke employee's courage and their willingness to do the right thing even if it means bucking authority. This means that we have to begin the change when we are selecting for managers. We have to select people who can protect the intrepreneurial spirit in the organization. Probably the most important thing that senior leaders do is finding people who are going to do something intrepreneurial for the company and create a safe space for them to work in. According to the venture capitalists I've talked to their secret begins with a simple shift of focus.