This includes, for example, linking to existing supply chain systems, billing systems, customer service systems. Therefore any external partner chosen must surely be able to demonstrate integration skills of a high order, backed up by a sound track record in applications management for both legacy and the new e-systems. On the other hand, new developments are helping to drive out unnecessary costs. The AMSC concept aims to do for IT management and support what the production line concept did for the motorcar. It 'industrializes' the entire process and drives up efficiency while driving down costs.
Talk is cheap, they say.
So before signing with an external partner, you'll need to be satisfied that they can prove their claims. Do they have proven quality systems in place with independently audited certification such as the International Standards Organization's ISO 9001 or the Software Engineering Institute's Capability Maturity Model. It can be a huge help if your chosen consulting partner already understands your business and your systems, and can play a constructive role in new ways to enhance revenues or reduce costs. It is also important that your partner can demonstrate experience of your own vertical market and industry, and understanding of the links between IT support and business performance. We hope these ten factors will give you food for thought, and help you make the best decisions about the way forward for your all-important Information Technology systems.