Go to our Community Bulletin Board and Forums , and look for the Leverage Points Discussions forum. Useful technology is inexpensive, involves human beings, and actually addresses the issues relevant to that moment. For instance, to discover where to focus efforts in relation to customer complaints, it is adequate to use Post-Its or just a whiteboard and a pen to sort the complaints into categories. No tabulation software or forms are necessary. Gadgetry, often electronic, always inhuman, is technology's common guise today.
Technology helps when it complements our senses.
It hinders when it attempts to bypass or replace them. You find that you're the only one there. It seems that once we compromise a little, we are headed down a slippery slope with no bottom in sight. One leverage point would be to emphasize the importance of starting as scheduled and to ask what it would take to meet that commitment. We may discover that 9 a.m. is not the best time to accomplish this goal because of competing variables such as traffic and urgent messages to return.