The challenge is that learning does not take place in the domain of our competence. It is not a comfortable place. It occurs on the edge of 'what you know' and 'what you don't know'. The ability of an organization or an individual to learn has a lot to do with the capacity to tolerate the uncertainty, fear, discomfort and yes, mistakes that are inevitably involved with learning. Some words within the functional vocabulary are shared by everyone within a business and enable better communication of needs, objectives and accomplishments.
Some words are specific to the function.
It si difficult to understand and communicate a concept without first having some grasp of the vocabulary that describes the concept. As you read the material assigned for this course make an effort to identify the key terms, how they are used and the concepts they support. Then, uste the following guideline to assess and self-select your grade for the semester. The difference in views is stark, and the challenge to rethink existing approaches is clearly stated. With your bosses doing the thinking, while the workers wield the screwdrivers, you are convinced deep down that this is the right way to run a business.