Leaping Scheduling in a Single Bound A major incentive in purchasing the dialer was to contact people more rapidly without waiting to see if the call was answered by a machine or not answered at all. In order to ensure the reps time was utilized efficiently, they needed to spend their time selling and promoting customer service. The dialer can also reschedule a call for different times of the day. So, if the dialer makes a call unsuccessfully in the morning, it can reschedule that number to make a call, say, during the evening hours with a much better chance of the individual being at home. Those features make us that much more productive.
Scheduling is set up on a campaign by campaign basis.
Each campaign can have its own set of rescheduling priorities - whether they be ring no answers, answering machines or call backs, agents can reschedule calls themselves as well as personalize the rescheduling so the agent can take ownership of the call. This way, an agent can be sure that they are the only contact the client has to come in contact with. Hearing the Cry for Help Much like Wonder Woman, EIS has made sure its hearing is finely tuned to be ready to come to the aid of Lens Express. Tier One will take the call and send it on to research for resolution. If they can t resolve the problem, it goes to their product support group and then, if necessary, on to engineering.