Can include service guides, directions and maps to customer sites, and other attachments for preventive and corrective maintenance actions. ServiceAlliance replaces multiple systems, so all records are consolidated in one location. Service staff can drill down through one source for all data on customers, sites, configurations, contracts, third-party vendors, common problems and scripted responses, billing records, etc. A Unmatched flexibility supports the most dynamic business environments. Handles multiple price books, service levels, currencies, etc.
Templates enable staff to create standard quotations with minimal keystrokes.
Automatically converts quotations to contacts, capturing all pricing, warranties, discounts and markups for ServiceAlliance invoicing. A Ensures stock levels and inventory movements keep pace with service activities. Supports all warehousing strategies including mobile inventories with kits and tools. Eliminates costs associated with over and under stocking. Correlates sales, service and repair order processing with physical fulfillment.