There are some powerful tools hidden by convoluted interfaces. Products like GoldMine 4.0 have a wide range of features, with good workgroup support, if you have the time to learn how to use them. You're likely to find difficulties transferring existing data into any of these packages. Limited import formats and obscure data mapping dialog boxes left testers floundering. Inconsistencies between the help files and reality didn't inspire confidence in our testers when they used products like SalesSmartz Pro. Screenshots from the Macintosh version of the software didn't correlate with the Windows version.
Some terms used are obscure and unnecessarily technical.
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