If the sticker is removed or defaced, no warranty service shall be provided . This is due to the almost unbelievable number of junk-faxes we now receive resulting in genuine faxes sometimes being lost among the junk. Please advise us by telephone if you fax us for any reason. Doctor Disk will provide a free service call for genuine hardware failures or if items ordered by the client to be supplied with the system were overlooked or any problems were caused by our staff in setting up networks, etc. Otherwise all calls made by Doctor Disk staff where there is no hardware failure shall be paid for at a minimum charge of one hour at our current hourly rate per call.
Services are subject to the following terms and conditions.
Services are provided in Hong Kong only. Services may be provided the second day after call if it is necessary to drive to the location and there is adequate parking. There may be a service charge if customer requires on-site service to remote areas. DD will repair the failed parts at the soonest possible time. If any hardware component cannot be repaired within 3 working days, DD will immediately provide a functionally equivalent part for the Customer to continue operation.