Today there are many types of organizations that use voice recorders.
There are many reasons for recording telephone lines. In financial institutions, there are often transactions being made with much at stake. Quality assurance, order verification and agent evaluation is another important reason to log conversations. In the corporate arena, there is always a need to keep track of orders that are made via telephone, fax and through the Internet. In customer service departments, managers want to ensure that their agents are handling calls in the proper manner.