NetOp includes several features that enhance its remote control capabilities. Host users can communicate in real-time, which is especially helpful if one is providing the other with technical support. The setup routine automatically senses the operating system and installs the right version. This flexibility makes NetOp well-suited for the multiple operating system environments in today's corporate workspaces. The instructor may send a fully controlled demo in full screen or send a demo in a window, letting students perform coursework interactively.
Students also can participate via dial-up or Internet connections using a remote gateway.
NetOp also allows remote users hot-key access to the help desk. An end-user can summon help from the help desk without picking up the phone.