Next, sales people must be given ample training on your new system and on computer use in general. You can win the battle and lose the war if you teach sales reps to generate an invoice but don't teach them how to back up their hard disk. Finally, do all you can to provide good technical support for your newly automated sales team. It may be beneficial to have help-desk personnel assigned to specific sales agents so a rapport and understanding can develop between users and support staff. Also, keep in mind that sales people work at odd hours and in strange places.
Technical support needs to be available on weekends and at night.
If you meet resistance from people in adopting a new system, point out bottom-line benefits to them. What's more, an automated sales organization knows more about its products, customers, competitors, and its market. Personal-productivity functions include contact management, account management, presentation graphics, calendaring and scheduling, word processing, and automated sales plans. Communications center around E-mail, facsimiles, groupware, and access to online services. Transaction support and processing condenses the time it takes to secure and fulfill orders.