Some problems may seem, and sometimes are, overwhelming. However, concerned individuals and organizations have been successful in working for improvements for individual residents and for the nursing home system as a whole. You, as a resident, family member, friend, volunteer or advocate need to know the steps you can take. It is important to keep in mind that sometimes a problem may primarily be a matter of miscommunication or misunderstanding. Other times it may be caused by complex factors beyond the control of the staff directly involved.
Some problems stem from lack of skill, knowledge, or sensitivity by staff.
Other problems may be the direct result of management decisions limiting the amount of resources for needed care and services. In any event, the following steps should help in approaching the problem. The first step is to voice concern. Say something at the time a problem occurs, or as soon afterwards as possible. Do so in an informal, non-confrontational manner, being respectful of the staff.