With the reorganization of the medical center in FY98, the women s clinic came under the Primary Care Health Care Line. This change in organizational structure provided a case manager for the women s clinic. As a result a hypertension clinic, diabetic clinic and well women s clinic has been implemented. The case manager follows the patient from outpatient to inpatient status and back to outpatient status, providing increased continuity of care, and increased customer satisfaction as indicated by customer satisfaction surveys. The case manager also serves as the clinic telephone advice nurse.
Women can call the advice nurse with health concerns.
The Well Women s Clinic is held once a week and is a screening and prevention oriented clinic, designed to detect pelvic, breast and thyroid disease. Examination includes palpation of the thyroid gland, clinical examination of the breasts and review of recent mammogram, and pelvic examination which includes a pap smear and rectal exam with stool quiac testing. This clinic is held once a week. As a result of this clinic, waiting times for appointments for routine gynecology care has been decreased, thus improving customer satisfaction. In a further effort to provide excellent customer service and patient satisfaction Coffee and Chat sessions were implemented.