They over commit, causing problems for themselves and their customers. That tarnishes their reputation in the process. There are several measurements of training efficiency. Average training hours per employee. This measures the quantity of training and tells how productive your training has been as a function of time.
Some certification programs are interested primarily in how much training was performed.
Average training cost per employee . You may also want to break this down further by EEO class, job status, job title, and organization structure. Total instructor hours . This measures the supply of training hours and tells you how productive your instructors have been as a function of time. This measurement can help determine instructor load and requirements for future training.