Dr. Flannery described the various situations where violence occurs and the program which he has designed and packaged to both prevent and treat this problem. Dr. Flannery pointed out that violence occurs in numerous workplace sites - from fast food restaurants to post offices to schoolrooms and medical facilities alike. Physical assaults include spitting, kicking, and sexual assaults, ranging from exposure to rape.
Verbal abuse is prevalent and includes intimidation as well.
Schools, colleges, and post offices use his program to develop coping skills. In his book, Violence in the Workplace , Dr. Flannery gives practical suggestions to make the work environment more secure. He describes pre-incident training to prepare workers, should an incident occur, as well as helping employees develop skills in stress management About the presenter Dr. Flannery is a graduate of Holy Cross and received his graduate training at the University of Windsor. He is an Associate Clinical Professor at Harvard Medical School and the Director of Training at the Department of Mental Health. He has written numerous articles and books, including Violence in the Workplace , Post Traumatic Stress Disorder , and Being Stress Resistant , and is well known in the Boston and national behavioral communities.