To date, he has spoken to more than a half million people in Africa, England, and the United States. He is a member of the National Speakers Association and the American Society of Training and Development. Based on Tom's book. Just When I Learned To Speak, People Quit Listening How to make sure your presentation is heard over the 3,000 messages people hear each day. Customer Service Is Not a Department Customer service is an attitude of generosity that transforms an organization.
Some Cats Got It. . .
The Big Bopper's formula for success. How to get it and how to use it. Reviving the Team Passion How to restore the team passion and productivity during times of transition. The One Minute Manager Meets the Monkey Kenneth Blanchard, William Oncken Jr., and Hall Burrows. This book is an important message for all mangers who wonder why they're working nights and weekends while their assistants are relaxing.