Sun does not certify the software of every point release of a third-party product. Sun relies on vendors to maintain interface compatibility. For example, Forte for Java, release 3.0 software is certified with Oracle 8i version 8.1.6, and Sun relies on Oracle to insure that its version 8.1.6.1 will still be compatible. Once Forte for Java software migrates to a new base release, Sun no longer supports previous versions of a third-party product. Free Warranty and Installation Support are offered for the first 90 days after downloading the product.
Warranty covers replacement of defective media.
Installation support includes installing from the CD and installing from the Web download. If the Installation Guide does not help you resolve your installation problem, you can call your local Sun Solution Center and a technical consultant can help you with your installation questions. For installation support in the Americas, you may also submit your installation questions via the America's Support Form Please be aware that we cannot process your support request unless the form is filled out completely. This support pertains to installation related questions only . For non-installation questions, please use the following developer support resources.