I could call and receive different answers on any day of week. I had a very specific question regarding this new policy but no one knew the answers. I found this to be a very poor practice and now search for answers els ewhere than the very office that's supposed to supply them. The information received is not uniform. Sometimes it is wrong.
Some people are very helpful.
Some have been downright unpleasant. Another respondent claimed that HAS reluctantly carries out the university domestic partner policy. On several occasions, workers at HAS complained to me about heterosexual domestic partners taking spots away from legitimate married couples. I felt discriminated against even though University anti-discrimination policy is supposed to protect me from marital status discrimination.