Services are free, confidential, and provided to clients with the assistance of professional interpreters.
Staff give lectures and seminars for university courses at the graduate and postgraduate level.
The counselling team members also respond to requests for information and case consultation. These include over 2,000 articles and monographs relating to torture and the refugee experience, torture sequelae, treatment methods, cross-cultural issues, country backgrounds, and training materials. Over the years, a number of novels and non-fiction personal accounts of torture and trauma related to the refugee experience have been collected. A small number of video and audio resources is also available. The resource collection is available to students and professionals from outside agencies free of charge.