Food service is limited to a small snack and sundry shop which has been carved out of a bay window area. If anything more substantial is required, there are many good and inexpensive restaurants within an easy walk of the station. The station's only problem is a nearby rescue mission, whose clients often drop into the station briefly. The situation is kept under control by a Kalamazoo Police mini-station within the train station. The station is a beautiful building and a very busy place, and crowds get quite large for popular trains.
Station stops are often longer than scheduled due to the crowds.
Fortunately, the City of Kalamazoo regards the station as a major gateway to the city, and has consistently shown a willingness to do whatever is necessary to improve its attractiveness and convenience for the traveling public.