The cost of downtime is hard to quantify and is not always taken into consideration. However, I'm finding more and more of our customers are now talking about cost of downtime rather than the initial cost of purchase. Especially now, as business is more dependent on the Internet. I always recommend customers put an effective backup procedure in place. If a disk crashes, for example, PCS can replace the disk or other parts, but its up to the customer to replace their data.
Training is a key part of providing a full customer service portfolio.
We run a number of courses, not least a varietyof Solaris system administration courses. Others include Veritas, Pronto, FireWall, Java Programming, web authoring and more. However, in addition to running courses at the training centres in Wakefield and London, we also customise courses and provide on site training. Support packages are tailored to suit virtually all requirements, starting from basic cover up to providing 24 x 7 support. We always discuss customer requirements to ensure that the cover meets their needs and provides value for money at the same time.