We do several information sessions. They take a tour of historic Athens. And we talk about expectations and customer service. Part of their training is some team building because our staff in most instances works in pairs. One of the hardest things to learn is how to give good directions, and so we work at that.
Training is vital.
We had an audit of the visitors' services program done this fall. It was a very positive audit, and some suggestions were made for expanding our services. We had the directors of the visitors centers at the University of South Carolina and the University of Oklahoma come in. We got some great feedback. We have an audiotape tour in the works.