Therefore, the activities of those workers who perform activities that have the greatest impact on these three variables should be measured. Second, if certain stakeholders expectations are not being met, then the people responsible for those activities should be measured. The best and most logical person to measure an activity is the person actually performing the activity. They are most knowledgeable about the work being done, and they benefit most from the direct, immediate feedback. If objectivity is a concern, then the next best person to measure an activity is someone else doing the same or similar work.
Supervisors can measure the work and do so in many organizations.
However, this requires the supervisor to be very involved in work activities, leaving little time for supervising and directing the overall process. Finally, someone disassociated with the activity can measure it. The audit function will be discussed later. Performance standards are minimum levels of acceptable performance. They should represent the performance expected from a below-average worker performing the activity.