Defamation of character is communication to another of information that is false and injurious to the reputation of an employee or former employee. Employers should provide truthful reference information without fear of liability if the information is factual and without malicious intent or discrimination. Although it is true that most references don't generally provide overtly negative comments, it is still possible to obtain information that is not positive. This may require you to evaluate the comments provided and compare them to the qualities, skills, and experience for which you are looking. For instance, if a reference states that the employee was a good worker, but not a good manager, he or she might be more appropriate for positions that do not have supervisory responsibilities.
Some companies provide only basic information on a former or current employee.
Although a more ideal reference is someone who shares evaluative information, being able to confirm basic information provided on a resume or application is helpful. These reference checks will allow you to confirm things such as dates of employment, job title, pay, and whether the employee is eligible for rehire. They also will allow you to determine the accuracy of the information provided.