In addition, the Foro Latino exists for Buckman's Spanish-speaking employees, predominantly in Latin America. Be functional, not just portable. To deal with these issues, Buckman implemented a system similar to a library check-out desk. Employees sign out survival kits designated for specific countries with adaptors, cords, and other tech necessities. Make it easy.
User friendliness is a given.
SysOps eased people into the system. After the informal conferences and discussion groups, there was one day of intensive hands-on training, with extra help available anytime. Monitor the progess. Initially, Buckman carefully documented the number of messages posted, additions, accesses, and downloads to determine the usefulness of the system. Now the company performs only periodic evaluations.