She has been a member of the Garfield County Board of Health and currently serves on the Board of Autry Tech. Case management suggestions Pam Pullman, CEO, Personnel and Management Co., offered a series of suggestions for effective case management during a presentation at the Community Action Association of Region VI Winter Conference in Little Rock. She suggested that case managers make sure their clients or families want them to serve as their advocate. Consider having a clear understanding and agreement with your client. Pullman said some develop a Letter of Agreement with the client that spells out what the client can expect and what is expected of the client.
Successful advocacy requires good conflict resolution skills.
You must master the skills of how to defuse anger instead of running away from it. To the extent possible, involve your client in all decisions about your advocacy on his or her behalf. Be willing to compromise when necessary and appropriate. Understand the limitations and complexities that exist within human service agencies, and consider realistic options and alternatives proposed by the opposing party. Our phones had been ringing off the hook, she added.