Going forward, analysts see growth in the demand for online services and apps that target vertical markets. This is very important, because different companies have different IT needs. These apps help small companies rapidly create Web sites, set up E-commerce functions and online collaboration for business groups, and automate travel and expense reports. Klein says concerns about the security of online services and software seem to be dying down as users become more confident in the technology and as these services become more widely used. Nearly all small and midsize companies eventually will outsource their core business apps, he says.
Yearly updates can alleviate a lot of unnecessary, time-consuming IT work.