Platinum Plus customers will receive first priority status when it comes to response time. One PM visit is included within the course of the contract year. This assures that the instrument is kept in peak working condition, and potential problem areas are discovered before they occur. All excluded repair parts and consumables are provided at substantial savings to current list prices. The Standard Maintenance Agreement is an excellent investment, offering high priority response along with a comprehensive protection plan aimed at protecting the customers significant capital investment.
Some exclusions apply to items such as furnaces and weighing units.
All software updates are also included to ensure that the customer is running the most current version of software. The SMA Agreement offers our customers a high level of service response, ensuring minimal equipment downtime. One PM visit may be scheduled in place of one of the provided service visits per year. This assures that the instrument is kept in peak working condition, and potential problem areas are discovered before they occur. All excluded repair parts and consumables are provided at substantial savings to current list prices.