Human resources at the University include recruitment, employment conditions, career development and promotion, performance management, salaries and benefits administration, superannuation, employee relations and occupational health and safety. Personnel Services is also host to the Continuous Improvement Program. The new personnel payroll system was implemented in 1994 but continuing difficulties with the supplier delayed production until 1 July, 1995. The system experienced several production problems over the first 3 months and there was considerable disruption, principally associated with the technical operation of the system. Problems included very slow payroll processing times and operating system errors.
Staff development is another key area of change.
Responsibility for general staff development was passed to the Career Development Unit which is also responsible for the review of all systems which govern employee access to career opportunities. The University continued its participation in the Jobskills Traineeships program. Since the commencement of the program in 1993, the University has taken a total of 153 trainees, including the 1995 intake of 10 cleaning and 28 administrative trainees. Key policy developments included the introduction of a system of over award allowances applicable to all staff, variations to the client service policy and the development of a complaints handling policy. A range of policies were finalised during the year with the most important being a revised policy on casual and limited term employment for general staff.