Exaggeration is another common occurrence. There are definitely agencies out there which report higher than actual test results. We do our own typing test when the employee arrives only to discover they don t come close to the reported score. When those things happen, we simply drop that agency down to the bottom of the list. Goodman believes these discrepancies may stem from agency profitability goals.
Some agencies reward internal managers based on profitability and the number of placements made.
You learn quickly which agencies do that and avoid them. Despite some of the drawbacks, though, Goodman appreciates the fact that agencies have a greater pool of applicants than he could ever access on his own. The fact that agencies can also handle initial screenings is also helpful. That saves my team from having to repeat many of the same processes. The better the relationship established with a temp firm, the better the placement, Goodman states.