In attempting to discover what makes a superior leader, he has completed numerous studies that show, although technical skills and intelligence are important, emotional skills are a primary trait required to be a superior leader. Mr. Goleman continues to discuss each category individually and in depth. Self-regulated people are able step back, look at the big picture, and see the effects that their actions and decisions may cause. Motivated people are usually optimistic, and they are committed to their work and the organization that they work for. People who are able to empathize with others understand of the importance of cultural and ethnic differences, and take the time to consider each individual's viewpoint.
Social skills are a combination of all of the others.
People with excellent social skills are able to make you feel good about yourself, and are normally able to persuade or motivate others. Mr. Goleman believes that with time and practice, each of these qualities may be learned, and that individually they are beneficial, but combined these skills will make you a superior leader. The articles presented could be best described as summaries, averaging 2-5 pages in length, with charts and graphs included in limited cases. The articles in OP are generalized and geared toward general office personnel. She describes numerous situations, both past and present, in which employees have had to make decisions on whether or not to protect others.