Dell has continued to use this strategy throughout its successful years. Strategic Posture Dell employees know their success is what drives the business. It is their knowledge of how the business works and the right way to serve customers. Dell follows a policy of making the most of incidental interactions. It is the kind of company to get personally involved.
Top management is involved in the details of the business everyday.
They frequently meet with customers and attend working level meetings to get into the real source of the company's experience. Staying involved in the details allows Dell to have a competitive advantage for rapid decision making because they know what's going on. With a business moving at such a fast pace, it doesn't take much to get behind in today's marketplace. This is the reason continuous improvement is important. Today's leaders are voracious learners, therefore, Dell's management looks at learning as a necessity, not a luxury.