The update is emailed to the programmer, along with notes on how to do the work. When the programmer has completed the modification, they email Richard, who tests it. They may exchange a number of emails until it seems to be working properly. Richard makes an installation plan, of what files are needed, what data files might need to be rebuilt, who the contact is, what testing is required, etc. This gets emailed to a number of people as described below.
Terry tests the update to make sure that it performs according to the quote.
A tester tests the whole system to make sure that all the other programs still work. One of the long standing issues in software, is that you do an update to fix or improve something, and something else breaks. The tester tests every important program in the system, and specifically tests for any test alerts , problems that we have observed since that customers last update. This is a big advantage of the Minotaur system, as it makes each customer system stay much more up to date. It also means that full system must be tested each time an update is done.