She occasionally encounters patrons who can be loud and obnoxious, but she doesn't take their treatment personally. She focuses on providing timely service and making sure that guests leave satisfied with their dining experience. She says she earns a good living at Shula's and she is covered by a health plan and profit sharing. The Waiters Association, founded earlier this year by Vivienne Wildes and Gerard Foley, is a Washington, D.C.-based group that promotes networking among waiters, managers and restaurateurs. The association would like to eventually offer a long-term medical policy.
Waiters deserve to be supported by management when they are right.
A waiter will never be humiliated in front of customers. Waiters will have their duties and responsibilities, and their company's rules and regulations, explained to them. Waiters will be trained to handle all guests, particularly difficult ones. Waiters will be instructed on all products and services in the restaurant. When something goes wrong, management will never assign blame before knowing the facts.