Normally requires a HS degree and up to one year of experience. Resolves computer software and hardware problems of users. Receives telephone calls from users having specific problems. Talks with users to determine source of specific error and recommend a solution. Needs very good software knowledge and working knowledge of hardware and software configurations.
Supervisory positions require two years of experience.
Projects include 3D animation, multimedia presentations, web, interface design, and print work. Experience is preferred but not essential. Sending samples is strongly encouraged. Adds, deletes, and modifies, as required, host, terminal, and network devices. Network Architect Designs and optimizes network topologies and site configurations.