Warm, responsive service - you get the feeling they care and want to make you a happy diner. Franchised locations can make their own policy. Red Robin is the home of the Teriyaki Chicken Burger, among other unusual offerings, and bottomless steak fries. They have a menu with photographs of the food, so you can order from the pictures. I suppose I like the restaurant because the dish I always order tastes like curry and has lots of cut up potatoes.
Service is good, and it has a cozy feeling.
There will still be a service bar, but no smoking will be allowed anywhere in the restaurant. This is in response to customer complaints about smoke in the air. Their food is good and their customers are serious eaters, so everyone's comfort level should improve. Yet there is a front door from which the nonsmoking room could be reached. The smokefree venues are noted.