Related areas, such as delegating and decision making, are covered through outside readings. Includes strategies for planning, conducting, and analyzing a test. Teams will perform tests and report results from an actual test in a usability lab. Recommended that students have experience in writing technical documentation or have taken Online Communication or Manuals. Presents theories of human-computer interaction and principles of online communication.
Students design and develop their own module of online information.
Although the course presents principles of authoring, it does not teach tools for authoring online information. This course is double-listed for both undergraduate and graduate students. Graduate students will be required to complete additional work that emphasizes theory and research over application. Thus they must demonstrate a higher level of learning than undergraduates. Students develop a training curriculum based on an organizational needs assessment.