Our state's quality initiative is based on the Malcolm Baldrige National Quality Award model, so you may be wondering about the relationship between the Balanced Scorecard and quality management. This slide puts the two models side by side to show the relationships and strong compatibilities. Leadership drives the organization.
Strategic planning sets the goals, measures, targets, and links to activities and initiatives.
The Business Results category of the Baldrige corresponds to both the Value and Benefit and Financial and Social Cost perspectives of the Scorecard. Measures from the Customer Focus section of the Baldrige correspond to the Customers and Constituents perspectives of the Scorecard. Measures from the Process Management section of the Baldrige correspond to the Internal Business Process perspective of the Scorecard. Finally, measures from the the Information and Analysis and Human Resource Focus sections of the Baldrige correspond to the Learning and Growth perspective of the Scorecard. While the roles played by the Baldrige criteria and the Balanced Scorecard differ, you can see that they have drawn similar conclusions about what factors contribute to a well functioning organization.