The goal of this project is to evaluate the performance of the Ontario-based branches of a large Canadian bank. To sharpen our efficiency estimates, we use DEA -AR models with output multiplier constraints based on standard transaction and maintenance times.
Special emphasis is placed on quantifying and discussing the impact of model choice on the results.
Post-hoc statistical tests are performed to investigate the impact of several external factors on personnel efficiency as well as the effects of efficiency on quality and profitability. This project has been done in collaboration with Dan Rosen. This on-going project looks at the overall efficiency of a large Canadian bank's commercial branches across Canada. Customized to the needs of the industry, our work emphasizes both easy trasferability of the techniques and intelligent presentation of the results. More research is being conducted in this area.