The dream of the virtual special library has given way to the reality of hybrid operations that deliver service-no matter the format.
Some specialized libraries begin the conversion to virtuality gradually.
Others are thrust in the virtual direction by corporate mandate. The overarching incentive is improvement of customer service. Now, the information we deliver is exactly the size and shape of the question. We've created an environment where essential information, expertise, and data are always available to everyone-day or night, at home or at work. We hear on a daily basis how providing our customers with access to the appropriate information at the right time has led to gaining major clients and providing better service to existing clients.