Ideally, each person should have his or her own Internet-connected computer to use, or share a computer with just one other person. A computer support person should be available to help with any computer problems. The trainer should have access to a flip chart, slide or overhead projector, and other materials he or she might need. The training room should have enough light and ventilation for people to feel comfortable working intensively at computers. Participants should plan to devote their attention to the training and not interrupt the session to go back to their offices to attend to other work.
Schedule breaks so that participants can make phone calls or just relax for a few minutes.
Serve snacks and beverages for breaks and either ask them to bring lunch or make it easy for them to get it. Participants also go through the planning steps outlined in this manual. Training is hands-on, with a maximum of two people per computer. For more information about the agenda and materials, go to the Leland Web site . Sources of Internet Training Expertise With more and more organizations and companies going online, you will probably be able to locate a capable trainer in your community.