Please be assured that we will do everything in our power to see that the items you order arrive as quickly as possible. Rates vary depending where we are shipping to. The only returns we deal with are all due to customers ordering a wrong sized collar and not due to customer unsatisfaction of the products. We do our credit card returns on the middle and end of each month. Your account will be charged back the original cost of the product, not the total amount you were billed with original shipping cost.
Servers charge by the transaction reguardless if it's going in or comming out.