Headsets are also the Number One telephone efficiency tool. A simple cost analysis of a headset would be to take the cost of a headset, and divide it by the hours used per day over the life of the headset. Divide that result by the 5 days per week. Less than coffee and cigarettes. For as few as 12 calls per hour your costs drop to less then a cent per call.
Some people use an oversimplified approach.
They feel that since you can now use two hands instead of just one, that you double your output. The most widely quoted study on telephone headsets is the Maynard Study done for Plantronics several years back. The more you work with your hands on the phone, to book orders, use your keyboard, look for reference material, etc., the more you gain. Prove to yourself or your boss that headsets not only pay for themselves within a few months, but will continue to make you money throughout their life. The following form is used to fill in your companies data to demonstrate the cost savings effect in your firm or department.