All the delays are due to the lack of necessary furniture and network connections to support the printer. Convenient, organized training should have been provided to all units. Instead, training sessions were provided inconsistently. At least one beta test group received an introduction, but this approach does not appear to be widespread. There are some things the printers cannot do that units could learn about through training.
Units have few, if any complaints about the new copiers.
They are working well, and are a welcomed change from the old CDT copiers. The staff was overwhelmingly positive about the copier technicians and their response time. Response time to printing problems was initially inadequate, and although staff now think it has generally improved, it is still is not up to the level of the copiers. Some Library staff members are trying themselves to address these problems, but it is a burden on their workload. Areas Needing Improvement Documentation and training should be offered at the unit level.