This chapter describes Oftel's work to secure a fair distribution of the benefits of competition between different groups of customer. Oftel is concerned to ensure that all customers receive a fair share of the benefits of competition regardless of how much they spend, where they live, and whether they are a business or residential customer. It should be noted that the Director General has a particular duty to promote the interests of consumers who are disabled or of pensionable age. Much of Oftel's work to get a better deal for all customers will help these groups.
Universal service is a central plank in ensuring a fair share of benefits between customers.
Oftel will continue its work on Universal Service to have in place new arrangements by Summer 1997 to ensure affordable access to basic telephony for all those reasonably requesting it regardless of where they live. Geographic averaging of BT's prices will continue for all services covered by the Universal Service definition thereby ensuring that customers throughout the UK are able to benefit from BT's lower prices in response to competition. Universal Service will also protect customers with affordability problems, special needs, or those in remote rural areas. To study the relationship between BT's local call areas and cost. To review the results and consider future policy options.