But for patients at the Revel Surgery in Brinklow, Warwickshire, going on line is all part of the special service. The rural surgery has won a Charter Mark for its innovations, which include the cybercafe. There are four computers in the waiting room, all of which are pretty much in constant use. Staff say the response from patients has been overwhelming. Access to the internet enables patients to check up on all kinds of health issues, and feedback from patients indicates it s particularly useful after a new diagnosis.
Staff are on hand to help anyone who s unfamiliar with the technology.
The surgery has also introduced a system for ordering repeat prescriptions by e-mail, a service which more and more patients are relying upon. Surgery regulars are also using email to contact their doctor and offer suggestions. The hi-tech paperless office places a high value on open communication. The surgery s four doctors and 11 support staff look after a rural area that covers 56 square miles. It s a busy practice, which Dr Brown says is fully committed to providing the best possible service for its 4,000 patients.