Incoming requests and problems are logged in NOIS by the OI National Help Desk, NVS staff, or directly input by customers. List Manager is the primary user interface used by NOIS for displaying trouble ticket lists and information.
Users can customize views and lists by defining personal defaults.
Browse and search options allow viewing of all tickets. Notifications can be sent automatically to users or customers about changes to tickets using MailMan or menu alerts. NOIS information can be extracted for use in PC applications and spreadsheets. Features Provides tracking and resolution of reported problems to National V IST A Support. Provides tracking for problems that require program changes.