Effective marketing can spark interest and good word of mouth. A pilot group also can serve as a good marketing tool if the group is composed of representative and respected users. They can not only spread the word about the technology's benefits but also provide critical feedback to ensure that the technology will work the way that the users want it to. One way to sabotage a training session is to schedule it near the end of the day. Eager learners will be either too tired or distracted by filing deadlines to concentrate on learning a new technology.
Training needs to be flexible in order to accommodate the hectic schedules of staff and attorneys.
Many firms are experimenting with evening training to boost attendance. Other firms are offering voluntary weekend training sessions. To encourage weekend attendance, these firms are also offering day care and other events for the user's family. With interactive tutorials and workbooks, users can learn at their own pace and at a time most convenient to them. Nothing is more frustrating for users than attending training sessions that are either too complex or too simple.