The finer points of why and how to give feedback are introduced. Training is offered on how to prepare, facilitate and involve those attending the meeting. How teams can succeed in their quest for self-direction. Training is offered on responding to changes and problems quickly and dynamically. Techniques for expanding teams are introduced.
Teams practice using tools for each unique setting.
The importance of clearly defined roles and responsibilities is emphasized. Although there is plenty of appeal for such multimedia training among existing employees, one wonders whether new hires have difficulty catching up. While McPherson says the series is specifically designed to allow for differing degrees of knowledge, he notes that new recruits will have an incentive to reach the same plateaus as other team members. McPherson adds that front-line employees are not the only ones targeted for such instruction. This is just the beginning.