Most tickets are refundable before travel begins, but a refund fee applies in most cases. Some discount tickets may be non-refundable once issued.
Tickets become non-refundable twelve months after the date of original issue.
Please note that the total charge for Sleeping Car or Metroliner First Class travel is the sum of the rail fare plus the accommodation charge. The underlying rail fare may have a refund fee even if the accommodation is cancelled in time. Refundable if reservations are cancelled at least one hour prior to departure. If not cancelled in time, the amount of the First Class accommodation charge will not be refunded, but may be applied to other First Class travel on the same date only.