Our NSA representative serves as part of our team and really takes ownership of our network. Standards compliance and seamless integration were cited as other key elements of success. Paramount's network is profiled in The Cell. Cisco has been successful on both counts. Outgrowing technology can be costly when investments in infrastructure must be abandoned.
Scalability protects investment and facilitates growth.
If problems arise, resolving support issues quickly is critical. Customer service is another key success element identified by Cisco users. Other key success factors mentioned in this issue of Packet include planning, network management, performance, ease of use, and quality of service. In spite of their geographical and functional diversity, Cisco's customers share many of the same needs. Helping its customers to succeed is Cisco's number one element of success.