The network is a train the trainer model. It consists of one satellite downlink in each region of the country. Currently, the network has 50 downlink sites. Kitchen Managers from each area get together and watch a private broadcast that originates from the Outback Test Kitchen in Tampa, Florida. A team of national food techs cooks and demonstrates the proper way to execute on Outback food items.
Viewers call in with ideas and questions.
In order to keep in touch with the field, Outback broadcasts two meetings via satellite and one live in a national location. This allows Outbackers the opportunity to meet and discuss ideas in person on a regular basis while reducing the expense of the multiple monthly meetings. According to President, Paul Avery, effective communication is key to achieving consistency throughout the organization. The HTV process has been incredibly effective for us in the back of the house. Primarily in setting expectations and sharing really good ideas that are from all over the country.