Provide the information requested, and highlight relevant portions of your notes. If you believe you have already sent a particular piece of information, copy it and highlight the part that answers the adjusters questions. Provide complete treatment plan, and include projected end dates. This will help the adjuster understand you know what you are doing, that you have a goal in mind, and when the case is likely to be completed. Ask only for documentation you will read.
Technology is helpful but can interfere with communication.
Before you fax something to an insurance company, call and let them know a fax is on the way. One fax machine may serve up to 200 people. There may be more to a case than you know. Understand and work with the other party's need to get additional information. An auto case may involve coverage applicability, coordination of benefits, or even fraud.