Whether purchased online or in stores, there's at least a 30 percent chance that holiday gifts will be returned, according to a recent survey.
Some process refunds at the store locations.
Mass. Complicated or ineffective policies, she said, run the risk of agitating customers and sending suppliers fleeing. The store sends the item to a center in Virginia, and a refund check is mailed from there. Customers who mail the item directly to the processing center must pay shipping expenses. A J.Crew spokesperson said the company would allow in-store refunds of online purchases beginning in spring 2001. No in-store returns are allowed.