1995-1997 Collection Management Division name change to Collection Services Division, with same Manager. New technologies gradually introduced e.g. Netscape. Supplier's web pages become more sophisticated. Monograph orders move from printed orders to electronic transmission. Email becomes important communication tool.
Web pages become important tools for verification, order information, etc.
Word processing more sophisticated. Windows environment basis for most computer operations. More staff in Monographs and Cataloguing use PCs. DDQC produce web page. Monographs produce web page but not yet available to the public.