Statewide implementation of the JOBS Line was completed in mid-September, 1991. These two applications use digitized human speech to give instructions and information to users. Job search for all registered applicants. The job search is conducted based on classifications assigned to the applicant and the areas in which the claimant prefers to work. The applicant can get information about pay, work hours, experience and education requirements, duration of the job, the job duties, and job order numbers for up to 5 jobs during one telephone call.
Subsequent calls can get information about more jobs if they are available.
This application uses both digitized human speech and synthesized computer speech to give information to callers. Voice response equipment offers opportunities to implement applications in other areas such as employer contributions and labor market information. Claimant receives benefits sooner because claims are filed and payments are made weekly instead of bi-weekly. Transactions are electronic and cannot be damaged or lost enroute. Staff can spend time on real problems rather than on routine tasks.