Voice Mail features inaccessible No knowledge of features and class of service As part of our installation, we will customize all user features to mazimize the mailbox user interface and assure overall system performance. VM cutoffs System reboots, improper grounding, transfer timing, PBX handshaking Out factory certified field engineers will ensure the grounding is installed per Baypoint's specifications to help prevent electrical interference or system reboots. Message waiting lamps are not functioning properly, so users are unaware they have new messages. Incorrect programming of the message waiting port. We will ensure the message waiting and timing parameters are properly configured so message waiting lamps will light for new messages.
Users are unable to access new mailboxes after installation.
A majority of users are dialing into the system simultaneously, as they have been instructed to set up their new mailboxes all on the same day. We will install a temporary line off the phone system several days in advance to allow users to set up their mailboxes before the cut. This will help alleviate voice mail traffic issues for first day of service. Lost mailbox data due to hardware failure Lack of system back ups as part of overall routine maintenance On a monthly basis, a back up will be performed. This will provide a current copy of all mailbox data and system programming in the event of a catastrophic failure.