Zero-Knowledge may also use the information when acting in an emergency situation that threatens the life, health or security of an individual or the protection of property. Such special uses of personal information without consent will be documented and accessible to the individual in accordance with the privacy laws of Canada and Quebec. Personal information must not be kept for periods longer than are necessary to fulfill the identified purposes. It is the responsibility of all Zero-Knowledge employees to implement retention schedules which minimize the storage of personal information. With respect to information that may not be current, we will corroborate with the person concerned, the personal information used in relation to a decision affecting the rights, benefits or status of an individual, before reaching the decision.
Technical details are confidential.
The policies and procedures of Zero-Knowledge with respect to the management of personal information are accessible to the public upon request to the Privacy Office , with the exception of certain aspects of our security systems. Individuals may request access to their own personal information, and Zero-Knowledge will respond to the request no later than thirty days, in the format requested, subject to reasonable availability. While it is our policy not to charge for personal information, Zero-Knowledge reserves the right to charge reasonable fees for onerous requests. Any individual may challenge the compliance of Zero-Knowledge to any of the principles set forth in this Policy, and to its privacy procedures. The Chief Privacy Officer will investigate all challenges and attempt to resolve them.