One of the simplest ways to raise rates is to cut the amount of time or units covered in your base rate. This is a great little increase if your quality hasn't been quite up to par. The Focus base rates only includes 50 minutes of time. We stopped giving an hour of time many, many years ago. Another way to squeeze out a little extra income is to increase the round-up.
Some equipment is set to round-up in six second increments.
If yours is preset, you're stuck. Focus uses StarTel equipment, and it allows us to select our own round-up. You may want to move your round-up to 15 seconds. Some people are rounding up to 30 seconds in an attempt to cover wrap time, and more for order entry or accounts with really long templates. Be sure you check with the people who support your billing package to see if there are any calculations that need to be adjusted in the billing formulas to accommodate around-up change.