While a few passengers have complained about confusing signage entering McCarran, Walker said it's mostly an issue for locals, since 80 percent of the airport's business is tourists. Car rental agencies have shuttles that take customers to their offices. The J.D. Power survey is based on more than 6,500 responses from frequent travelers who were asked some 70 questions about their experience at their home airport and two others with which they're familiar. I haven't been to Orlando in a while, but I remember it as a pretty nice airport. Finishing below the industry average were Chicago O'Hare, Detroit Metro, Los Angeles, Miami, Newark, N.J., New York Kennedy, San Francisco and Lambert-St.
Travelers feel shackled to the gate during delays.
Those airports that have things for the passengers to do, such as a variety of retail and eating establishments, score well with travelers, especially the delayed traveler.