Click the Subscribe to Receive Email Updates for your BMC Software Products hyperlink, which prompts the Proactive Notification selection screen. You will receive a display indicating your submission is saved, and you'll receive an email to confirm your subscription. Online Customer Support Services Available Link to the BMC Software Customer Support site to access any of the BMC Software support services, as described below. These services are available to customers only after online registration . For product and version information, select the default or select an entry from the Product and Version drop-down lists.
Version is an optional entry.
Select Type of Search by choosing the appropriate radio button. To search for fixes, workarounds and FAQs , always select the ALL radio button. In the Use Keywords to Narrow Search prompt, enter specific keywords to enhance your search and narrow down the number of entries retrieved. Choose the Match on ALL words or Match on ANY words to further enhance your search. Click Search to display a list of Resolutions .