The loans are sorted into 32 calling categories within four major calling campaign groups. The more experienced agents handle higher balance delinquent accounts. The agent is automatically connected once a live person answers the phone. A number of states restrict them by statute. Besides, it's not very good customer service.
Some people believe the key to success is repetition.
The thing Isbell likes best about Davox is the account manager assigned to Option One, Ken Lineberger. Ken provides outstanding service. He calls us back immediately, and keeps in touch just to ensure we're satisfied. If we have a special request or a programming change, he continues to call us back and makes sure we are satisfied with the product. You don't see that with most technology companies.