Since quality is determined by conformance to specifications, a project's success or failure depends heavily upon a clear project definition and responsible monitoring of processes. Our multi-stage quality review process is designed to ensure that the project profile is successfully translated into a workable database for the library. During production, each MARC technician uses the shelflist images to search and verify matches or to key original entries. A separate holdings tag is created for each physical item in the library's collection. The images are then linked to the MARC21 record and saved.
Special care is taken to ensure the quality of original entries.
Each is compared against the card image to ensure accuracy. Capturing the detailed content of each shelflist card is the primary concern in the first stage of production. Groups of MARC technicians are headed by team leaders who answer questions, review work, keep production on schedule and notify the project manager of contract questions or information that needs to be clarified by the library's project director. Each team works on a single contract in order to provide consistency and improve accuracy. Each day every technician's work is statistically sampled and reviewed for accuracy.