Likewise, the agent can put items on the customer s screen that are of interest, thus potentially facilitating a sale. Additionally, if the customer has video capability on their computer, they can see the agent with whom they are speaking. CosmosDirekt eliminates many up-front questions and saves agents' time. By providing more efficient service, CosmosDirekt helps more people and lowers its cost per customer transaction. Intelligent Interface Applications Intelligent interface technology is cutting-edge and advancing the service and efficiency levels of call centers.
Today s advanced call center system can now incorporate many applications.
Identification of a foreign language and automatic transfer to the appropriate agent or system. Application sharing whereby an agent and customer see the same computer screen on the Web. E-mail analysis with a set of possible solutions provided to the agent. Even more advancements will continue with this kind of technology for these foreseen situations. These areas will require a high degree of customer service in which human interface is critical.