The response specialist can immediately notify the appropriate emergency response agency in the vicinity of the caller, guide emergency responders to the caller's location and maintain direct voice contact with the caller until help arrives. All of this occurs without the driver ever having to pick up a handset or dial a number. In fact, they don't even need to know where they are. With any emergency response or roadside assistance call, ATX response specialists can notify third parties, such as a family member or friend, that a subscriber has been involved in an emergency. In the event of an automatic collision notification, third party notification is automatic.
Subscribers designate third-party contacts upon enrollment.
When motorists experience a problem with a vehicle's mechanical system, a flat tire, or empty gas tank, they simply push a button to summon help. An ATX Response Specialist makes voice contact with the driver and directs the driver's roadside assistance provider to the vehicle's exact location. When in trouble, a caller can press a special roadside-assist button, which takes ATX's ability to integrate voice and geographic data to a higher informational level. ATX appends the subscriber's profile and location with mapping details and routes them directly to the roadside assistance provider, alleviating the need for intervention by an ATX response specialist, on-line transfers or extended holding times. This feature offers more efficient customer service and greater operational effectiveness.