About 10 per cent said they had a problem. Approval needed to send out E-mail. Solution Convince the boss of the value of E-mail. Should always have the courtesy of copying the boss. Group 3 Universities and NGOs have some problems because they have more structure.
Solution Make sure that senior people have access.
Yes, there is an elite, but benign enthusiasts. Need to create champions of the methodology. May be a matter of time. Important issue is an awareness of what the Internet is all about within these institutions. Group 2 Priority given to headquarters.