Furthermore, it is unknown how customer spending patterns may be impacted by Year 2000 issues. As customers focus on preparing their businesses for the Year 2000, capital budgets may be spent on remediation efforts, potentially delaying the purchase and implementation of new systems, thereby creating less demand for Sun's products and services. These as well as other factors could have a material adverse effect on Sun's revenues or operating results. It is Sun's goal to maintain the highest levels of service and support for its products. Occassionally, it is necessary to apply spare parts to a Year 2000 compliant system.
Testing includes a product's subcomponents.
Sun makes these subcomponents available as spare parts. If Year 2000 compliance is a concern, Sun suggests that the product be fully Year 2000 tested after the replacement part is added. Sun will not be responsible for correcting any date related errors on non-Sun products that are under contract with Sun for maintenance. Should Sun diagnose a problem as resulting from a date related error, the customer will be responsible for contacting the equipment manufacturer for guidance on fixing the error. Sun's diagnosis is final and binding, and fulfills Sun responsibilities to customers under the maintenance agreement.