Problem When scanning a form I can not use the scanner for other applications. Solution Use the Deselect menu pick under the Scanner Menu to disconnect from the scanner. Problem You get an error message about the form not being able to be recognized. Solution Make sure the form was printed on a color ink jet printer that can deliver laser quality prints. Forms that are printed in only black and white will not work.
Solution Check the title area of the form for any pencil marks.
The title of the card is used to determine which type of card it is and how to process the data. Pencil or other marks in this area could cause the name to be read incorrectly. Solution Check the area around the 3 registration circles for any pencil marks. These marks are used to correct for any form rotation and to determine the location of all of the fields. It must be able to accurately locate all three marks.