The mediators are there to help the two students solve and talk out their problems by listening to them and what they have to say. After they've each presented their side of the story they agree on a solution to stop the problem. On average a majority of the students solve their problem and do not come back to be mediated. Peer Mediators receive extensive training in communication and listening skills, anger management, understanding the sources of conflict and strategies for dealing with others. The mediator's role is to listen and to work together with both sides to create solutions.
Students find their way to mediation in different ways.
Some walk in on their own, some are brought in by another person and others are referred by teachers, principals, guidance counselors and administrators. When an agreement is reached, it is written and signed. The disputants are scheduled for mediation. After arriving at the mediation room, the students meet the mediators. They will explain the rules.