Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs, and increased demand for their products and services. From a penetrating and instructive overview of the historical development of quality management and the ISO standards in the first course, learners move through the processes of preparing for and attaining ISO registration in the second. The third offers a detailed guide to preparing adequately and correctly for an internal quality system audit. The educative appeal of Laragh's e-learning CBT is due, in part, to a stimulating mix of graphics, interactivity, animated simulation, and continuous evaluation that guide learners to clearly stated module and course objectives. In addition, a carefully crafted instructional design framework and an exceptionally clear navigational map render the intricacies of ISO 9000 simple.
Skilful graphics throw every technical detail into instructive relief.