The fundamental reason this classification exists is to organize, plan, direct and manage the activities of various divisions of the Water Services Department to provide an adequate, safe and efficient water supply and wastewater service in the most effective and efficient manner possible. Assignments are received in general from a Deputy City Manager, but the Director exercises considerable independent judgement and is held responsible for achieving the objectives of the Water Services Department. The Director formulates departmental policies and, through division administrators, direction is given to a large staff of technical, professional, mechanical, clerical and skilled and semi-skilled employees. The work involves responsibility for making decisions on difficult engineering and managerial problems, and for the formulation of long range plans and programs and capital improvement plans.
Work is evaluated on the basis of results obtained on established performance indicators.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Modern principles and practices of design, construction, operation, and maintenance of water and wastewater systems. The principles and practices of civil engineering. Materials, equipment, processes, and techniques used. Billing and collecting for utility services.