When speaking to a collector, be sure to ask a lot of questions. Ask to see the letters that they mail out to debtors on your behalf. Ask about their Atalk off, their telephone demeanor and tone with the debtor. Ask questions about the collector's knowledge of your industry and how it will handle disputes related to the account. Ask about the collector's training and certification.
Some collectors have no certification at all.
It is also important that a collector thoroughly understands the laws governing their actions. So ask questions about in-house training and the qualifications of the trainer. Next, investigate the logistics of working with the collector. Discuss how you can transfer information concerning your accounts to them. Large businesses typically handle the process electronically while smaller companies provide copies of billing statements, invoices and credit applications.