Usage cannot be logged retrospectively. Search engines use their own proprietary formats for logging and may not provide the required logging functionality. User feedback data was sent to the SuperJournal email address. A user support and feedback facility requires someone to answer the questions. If passwords are used a reminder service is needed.
Users expect electronic journal issues to be timely , concurrent with, or before, print versions.
Users would like backfiles . Publishers should give this serious consideration as journals become increasingly electronic. Summary Data handling staff requirements should not be underestimated. In particular, quality control is very important. Ideally it should be performed by someone with this specific role within the publisher's organisation rather than relying on typesetters.