A phone call puts them in touch with a registered nurse who will speak to them about their health care questions. We contract with Optum to provide NurseLine services to members day or night, seven days a week. NurseLine will provide information to help them make wise health care choices that can ultimately save medical costs for your company. No matter where they are, or the time of day, members may call NurseLine and receive information from registered nurses who have at least three years of emergency room or triage experience. Whether it's a minor illness or a question about a medication, NurseLine staff has access to more than 350 online medical guidelines that can help guide members toward appropriate treatment options.
Someone is always there to receive calls.
Guiding your employees toward appropriate treatment options. If your employees and their families need immediate medical attention, or can wait to see a physician, NurseLine staff will provide the information to help them make those choices. Even those with minor problems will be given information on how to manage their own treatment. In more serious or difficult cases, NurseLine staff follow-up to check on a caller s progress. Questions about surgery, illness, or a doctor s recommendations will be answered.