Patient has ready access to care. NHG institutions accept responsibility and accountability for quality of care and service provided to our patients. These principles can serve as a guide to NHG institutions and when operationalized, provide a common language for quality. The NHG structure for the integration of quality functions, serves to reflect our institutions' holistic approach to quality. An essential component of the quality framework is the measurement of performance.
Services provided are seamless.
These performance dimensions will be explicitly stated in the institutions' department QI plan and serve as the basis for categorizing indicators of care and service being monitored. The NHG Quality Framework provides the infrastructure needed to facilitate cluster coordination, monitoring, evaluation, reporting and feedback on quality of care and service.