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Year 2000 Edition, profiles more than 50 established and emerging CRM suppliers, examining their value propositions, key products, and market positioning. This Perspective is Gartner Dataquest's first look at the CFD market. Included in this Perspective are initial market estimates for CFD as well as a list of the major players. The proliferation of the Internet and e-commerce is driving significant changes in the enterprise applications market. In order for manufacturing companies to meet customer demand in Internet time and maximize collaborative manufacturing opportunities, production data must be visible to key internal knowledge workers and external business and trading partners.