Program Service is the provision of warranty-type service for Programs and includes, for example, problem determination and defect correction through the distribution of Program fixes. Additionally, during the warranty period, Program Service will also include other service components of Program Maintenance Service. Program Maintenance Service is described in a Program Maintenance Agreement and is the provision of ongoing support service for Programs after their warranty period has expired. It may include, for example, Program Service, any Program releases, and telephone hotline support. Services are the use of resources or assistance we provide to you.
Services primarily describe the use of human resources.
Specifications are documents, brochures, and other publications published by us that provide information specific to a Program. We do not transfer title to, nor any intellectual property right ownership rights in, Programs to you. You also agree to pay amounts equal to any applicable taxes resulting from any transaction under this Agreement, except for taxes based on our net income. Invoices that are delinquent according to our payment terms will be subject to finance charges. Any billing errors, upon discovery by you or us will be corrected immediately by issuing a corrected invoice specifying the correct amount.