The program can't afford jerks. The inmate's responses in class, his attitude, his demeanor will help to confirm what his intentions really are. Some of the interactions during training also assist the inmate in questioning himself, finding out what is hard for him, probing his own inner experiences, knowing how those experiences will influence his caring. The leaders will later make pairings of volunteer and patient based on these strengths and weaknesses. The volunteer pool should be limited to a manageable number.
Someone has to know everything that is going on within the program.
Someone has to know who is doing what with whom and whether it is within the assignment. The prison is too often a place of subterfuge. If the coordinator loses contact, the program becomes a joke. The volunteers must receive the respect they deserve. Let them know that they are an important part of the team, that their opinion and experiences matter.