Know your rights At some stage in our lives, most of us will find ourselves with a complaint about unsatisfactory goods or services.
Some people find it easy to complain.
For those who don't, this report informs you of your rights and gives tips on how to assert your rights as a consumer. Legal redress Points to remember Useful contacts Complaining can be time-consuming and frustrating. In many cases, people are reluctant to complain. This may be because they are not sure of their rights, or they think it simply isn't worth the hassle, or because they expect the retailer or trader concerned to fob them off with an excuse. But if, for example, you have paid for goods in a shop, you have a contract with the retailer.