Badly written messages are, for example, difficult to read and waste the reader's time. The telephone seems a simple and easy way to communicate, but telephone communication can also be expensive. Most phone calls do not reach the intended receiver. Instead, the caller leaves a message, either with another person or on voice mail. The receiver then returns the call, perhaps to discover that the original caller is not available, and leaves another message, thus initiating an on-going exchange of messages usually called telephone tag.
Telephone communication is also easily misunderstood.
For this reason, most organizations have a practice of putting everything important in writing. The Benefits of Improving Your Communication Skills Communication is a complex process in which many opportunities for error exist. You have undoubtedly seen magazine ads for products and books promising to improve your vocabulary and communication skills. If you look at the titles on the shelves in the business section of any bookstore, you will find that many of them address communication issues. Such products and books sell because it is impossible to be too good at communication.