They operate with a laptop that can be carried from site to site or networked with the company mainframe in its East Syracuse office. All crews carry cell phones or beepers. It's almost like being radio dispatched. Woods and Daniul can forward last minute instructions to crews or answer their questions about a particular client's needs. The crews all drive new vans or station wagons, equipped with amenities like air conditioning.
Technology is at the heart of the company's expansion into the residential arena as well.
ALPS has invested in a mobile carpet cleaning system and ultrasonic blinds cleaning machinery at the Syracuse center. The carpet cleaning system uses high pressure hot water extraction, a method Daniul feels gives the best result. It is also the only method approved by DuPont Stainmaster carpeting to protect the customer's warranty. Daniul particularly enjoys restoration work, to remove all stains and make the carpet as close to new as possible. When you went to the gas station, you not only got your gas pumped, but your oil and fluids checked and your tires checked, too.