Sometimes former customers give us lame stories like Howard gave me a pet clipping kit for my birthday, or I m taking a grooming course at the agricultural school. One senior citizen told me, I don t drive anymore. I ve got that nice young girl with the pierced eyebrows who comes to the house now. You feel more mixed emotions than a parent whose teenager got the highest mark in the class in sex education. You grin and bear it, but inside, you re quaking.
Some people are just groomer-hoppers.
They feel the need to try every salon within driving distance. That groomer down the street had a bad attitude. There is really no acceptable response when a client starts crucifying your competition. As we all know, there are two sides to every story. There are a few clients we would all be better off without, such as.