People want to experience a genuine acceptance of their truth or position, simply as that. Silence - letting someone get their message completely out while You simply attend 3. Response - in some way demonstrating you have received the message 4. Active listening empowers you and others to accomplish desired and mutually profitable outcomes. In this course you will learn ways to give feedback that will be well received.
Satisfied customers are the best source of advertising and referrals.
Even when someone is displeased with a product their overall response to the situation is dramatically impacted by their interaction with a company representative. In today's competitive market exceptional customer service is essential to success. In this session, we will explore how to answer, take clear messages and direct your customers to specific areas for assistance. We will also learn how to deal with challenging or angry customers on the phone. Outcome Frame - how to succinctly state what you want, how you will know when you get it, when you want it, and how to identify resources needed for getting it.