When government sets ground rules for competitive activity, the intent is to increase freedom of choice for consumers. Customers' definitions of quality are not tied to value perceptions.
Social responsibility highlights the social and economic effects of management decisions.
With training you learn that deciding what is right or wrong in a given situation is a clear-cut choice. The FTC is the major regulatory agency in the area of competitive practices. Regulation of business on the Internet is a major issue facing governments and businesses around the world. The Framework for Global Electronic Commerce recommends that the commercial and legal framework for electronic commerce should be based on contracts rather than laws. In the past, a firm's social performance has been evaluated on the basis of the firm's contribution to employment opportunities.