If top management sometimes seems oblivious to the problem of computerphobia, it's because many CEOs are terrified of computers. They've got so much invested in being in control. Golson's observation is supported by a survey of 500 CEOs done last year by Personal Computing magazine. The poll found that only 21 percent of respondents used a computer either at home or at work, and that most members of that group spend less than an hour a day with a computer. CEOs age 50 and under are twice as likely to use a computer than those over 50, according to the survey.
Top management needs to demonstrate leadership by setting an example in overcoming computerphobia.
Corporate executives should demonstrate their willingness to commit the additional resources necessary to achieve full implementation of new technology, and to understand that patience is also a necessary ingredient for success Computers will remain an underutilized resource for those businesses that do not address the issue of interaction between people and technology. After all, chips and programs make a computer work, but its relationship with a human operator is what makes a computer useful.