This allows us to more easily track the support question, answer the question with written text, and include any documents or links that describe a solution to your problem. In many cases, software updates can also be included as attachments to the reply. You will usually receive a reply within one business day. Please include the serial number of you system, along with the model number. We have records on each system, and will reference these records while we research a solution for you.
Technical support is also available by fax.
This is a popular means to convey information to international customers. We will reply by fax, and include any information that might answer the question. Please include the serial number of the recorder in question so that we can reference the system. We will usually reply within one business day. Technical support is also available by telephone.