The buyers guide currently uses the TAC BPAs as its contractual source, however, the USMC is currently establishing its own BPAs to support the buyers guide. Manufacturer must be a leader in the industry. Warranty length and service provisions. Because of the deployable nature of Marine Corps units, the vendor shall consider all hardware purchases as requiring worldwide warranty support. Desktops and laptops.
Warranty return to service on call.
Vendor shall provide a toll free telephone hot line and a help desk service to facilitate the administration of warranty claims. Labels for warranted items by budget line item number shall be printed and bar coded according to common commercial standards and affixed to an external location on the central processing unit. The bar code must be visible and accessible in the unit's normal operating position. Data will be provided by the vendor electronically using a purchase order e-mail download procedure. The vendor shall offer an option to purchase individual spare parts and an option to purchase or lease a spare parts pack-up kit.