To choose a keyword, click here. Choose the right expert at the right price, anytime day or night, at PC World Expert Help . When forced to seek support, you hope that whoever handles your question will be a technical guru, well-versed in your problematic hardware or software. In too many cases, that's wishful thinking. And a look at the working conditions in a tech support operation reveals why.
Tech support is a stressful, demanding job.
The pay is low and attrition is high. I had to take as many calls as possible, not necessarily solve the problem. Even a saint would crack under that kind of pressure. Customer support isn't the path to riches, either. The combination of tedious work and low wages prompts high employee turnover.