Music and announcements can be provided for your customers waiting in queue. The Call Center Management Information System, makes it possible for you to run your call center operation better, understand your business better, and deliver quality service to your customers. Specifically, it enables a supervisor or manager to view queue statistics in real time, execute changes to ACD parameters, and generate a wide variety of standard and customized reports. CC MIS will help a unit achieve greater control of its call center operation with a high degree of functionality and reliability. It offers several features which make it easy for a manager to proactively manage a call center's volume and traffic.
Supervisors can make adjustments to quickly deal with bottleneck areas and productivity issues.
CC MIS offers a powerful reporting tool for insight into call center efficiency through easy to understand standard and customized reports. More Information Symposium Call Center Server Symposium call center server offers a complete, internet enabled communication solution. For your call center environment, multimedia transaction handling, skill based routing to agents, and comprehensive management and reporting features, all empower you to deliver exceptional customer care. The Symposium Call Center Server can integrate a wide range of multimedia capabilities for call handling, including voice messaging, interactive voice response, outbound calling, and fax. More Information Call Prompter With Call prompter technology implemented, caller, can access departments, specific employees, or information using one digit commands issued from their touch tone telephones.