When service guru's talk of Mickey Mouse customer care, it's a good thing and all ears perk up with CEO's listening intently. Even today, thirteen years since my work experience at Disneyland, I still believe and practice the attitudes and skills of customer care that I learned there.
Service excellence begins with quality training.
My training began before I was actually on the Disney payroll, on the day of my job interview. I felt that I was going to audition for a part in a terrific movie, not a job at a theme park. It was made very clear to me what kind of person would fit the part. If you can't buy into this philosophy, you don't belong here. It was a simple and straightforward process matching the job to the appropriate person.