EBCs provide a model for how public and private service providers will work with citizen-consumers through the Internet, in electronic governance communities. In our research on e-government, we will show how the strategic advantages of EBCs can be captured by the public sector and its partners. Drawing on the best practices that have emerged in the past decade of government re-engineering, we will map the four types of EBCs onto the public sector context, showing which types of EBCs thrive in different areas of government business. Based on the experience of clients in the EBC study, we predict that the application of EBCs to government work will produce significant efficiency and service gains for government clients, and significant competitive gains for private contractors to government. Digital 4Sight will use proprietary models of EBCs, together with a database of best practices in the public sector, to establish a clear path for the digitally-enabled transformation of government.
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