It should be stated that till present time this board did not become the effective tool for project management. In fact, two part of the board are working. This executive committee in fact manages the project activity and carries out monthly meetings. This fact significantly decreases the SCN influence on the local community. The technical support group was formed in 1998 and works during all project activity period.
System administrator consults users for net access, homepage composing, e-mail, etc.
Mainly users contact administrator through phone, rarely by e-mail. If it is necessary the consultant could travel directly to the access point for the consultation. Operator controls the users' work. If administrator can't solve a problem by phone, He goes to the access point and co-ordinates his activity with system administrator by telephone. HECA Povolzje technical support group consists of volunteers.