So instead of paying a fortune for a software package and the salaries of the well-trained IT personnel required to run the software, enterprise customers can turn to an MSP and rent the software and expertise necessary to install and maintain it. When Cohen-Dumani joined On Campus, which has 125 employees in three U.S. sites, this year, the company was handling its asset management manually. Given that the company had about 110 workstations and 18 servers, a manual system wasn't practical, he says. Triactive also installed microagents on On Campus' workstations and servers. Cohen-Dumani says the entire process took two weeks.
Triactive customers are then able to view the data through an online portal.
Because of Triactive, Cohen-Dumani is now able to track the hardware and software installed on his network and monitor his servers' performance. He also uses Triactive to monitor help-desk information, something On Campus didn't do before. We can see where they are in the system and what's happened to them. Cohen-Dumani plans to use Triactive to handle network monitoring once the MSP introduces the service. Currently On Campus performs network monitoring in-house.