The goal of a manager in this step is to define the situation in terms of diversity mixture. It is also important to analyze the circumstances that are being dealt with. In this step managers should ask themselves two questions. If tension is present it is usually easy to spot. It is also important to know that not all tension is bad.
Tension is good when it produces new ideas and processes.
Tension is only a problem when it interferes with the ability to achieve objectives. In this step a manager is simply suppose to review what is being done to address the primary problems and to decide if it is working. If the solution is not working it is time to try something new. There are more things that managers can do to help solve problems when cultural conflicts occur. The following is a list of 10 suggestions that a manager may want to consider when solving a diversity problem.