The survey shows that speech recognition has quickly become the preferred method for accessing information and services via the telephone. According to the survey, more than 80 percent of consumers prefer speech recognition systems to touch-tone, the Web, or speaking with live agents and operators.
Satisfaction is even higher among wireless users.
The survey also found that 96 percent of wireless users are satisfied with their interactions and experiences with voice-driven systems. Satisfaction among mobile phone users is especially compelling, and confirms demand for Voice Web and V-Commerce applications. The research suggests that speech recognition technology has definitely moved beyond the 'early adopter' phase and that consumers have become increasing comfortable and satisfied with the user experience. Consumer acceptance of and satisfaction with speech recognition is driving the adoption of a broad range of voice-driven applications and services, especially within the wireless market. About Nuance Nuance develops, markets and supports a voice interface software platform that makes the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone.