Our error rates would go up, our losses and operational costs would go up, our customer satisfaction would go down, our sales would go down. There would be a new CEO and all of that would happen within two years. And the compounding factor would be, that within the two years people would recognise that training was the thing driving the company, morale would drop, people would leave, productivity would decline. Everyone of our people is measured on everything, this is one of your strengths. For example, if we see a proprietor who has problems with staff, we will recommend that he or she does training in people management.
Training is just integral in maintaining the vitality and relevance or our biggest asset our people.
It underwrites the company s future. We have a real culture of knowledge exchange. A good training programme delivers a strong cultural commitment. That is the biggest gain. It improves their self-esteem and morale is inexplicably improved.