Old Issues, New Arguments A review of the past year reveals some familiar labour relations themes. The Board spent considerable time balancing employees' constitutionally protected freedom of expression with employer interests during the course of strikes and lockouts. It has now been two years since our Client Satisfaction Survey provided us with some valuable insights from our clients. Since that time we have made some positive changes which have continued to enhance our reputation as being a proactive organization dedicated to providing the best service we can. Our new dispute resolution processes have been a tremendous success as have our new scheduling processes.
Settlements are way up and scheduling times are way down.
But we can't rest on our laurels. One of the comments arising out of the Survey was a desire to ensure consistency. To address this, we've begun a two-year process of codifying the Board's policy. To ensure we remain the best place to work with a solid reputation for fairness, impartiality and service and to continue to be a leader in the community, it is with a great deal of pleasure that I announce changes in positions and responsibilities for Dennis Bykowski and Nancy McDermid. Effective immediately, Dennis assumes the mantle of Executive Director with the Board.