And he did it with less fuel. Bert's only mistake was being second. I think the parallels are obvious. It's about creating a company that is so identified with service excellence that we are the airline of choice. Times are good.
Times are bad.
A lot of us understand the stakes. We're working on that. Overcoming history is never easy. But I think we've made a good start. And I very much look forward to the day when trust is simply business as usual at United.