Taxpayers will become more aware that they have the means to gain the attention of legislators to facilitate the changes needed, as well as to voice their concerns through the CAPs to the IRS, the Commissioner, and the Taxpayer Advocate, where changes can be facilitated. The South Florida CAP has been able to combine differing opinions, experiences, and skills into a cohesive working structure, resulting in processes that make the voice of the taxpayer heard and acted upon. Information has been gathered and analyzed and recommendations presented. The ultimate result of the suggested changes being implemented, is improved service and customer satisfaction. The IRS wins because it is responsive to the needs of taxpayers.
Taxpayers win because they have a better understanding and respect of tax law.
The CAP continues to keep communications open to make both possible, and the Taxpayer Advocate has been a great facilitator in these efforts. The South Florida CAP has worked tirelessly toward improvement and understanding relative to the complicated and confusing tax law. The commitment of panel members to identify areas that need change will continue to guide the work effort. Through its partnership with the IRS and the Taxpayer Advocate, the South Florida CAP will continue to facilitate positive results for taxpayers. The CAP looks forward to the ongoing challenge in the goal of improvement.