In some instances, this involves cross-training others in the experts' job. In other instances, this involves working with experts to increase their comfort in sharing knowledge and extending their expertise to other areas. As with cross-training, training and performance professionals have a long history of helping individual performers with specific learning challenges. Providing tools to capture experts' knowledge. In some cases, these tools are templates that guide experts through the process of sharing information.
Templates are forms of sorts that guide users through the process of providing information.
They promote knowledge-sharing by structuring and simplifying the activity. Many people don't share knowledge because they don't know what to share or how. In other cases, more complex tools are needed to foster knowledge sharing. These experts maintain their expertise in the designated area, keep others informed of developments in a field, and offer their expert advice when requested. Similarly, although organizations encourage sharing of expertise within, they should continue to protect sensitive information from unauthorized use outside.