Provides information on routine personnel matters, such as how to complete a form and information on vacancies or open season enrollment deadlines. Knowledge of personnel policies, procedures, requirements, and terminology sufficient to perform and explain a range of routine personnel clerical functions in support of one or more specialty areas. Knowledge of standardized personnel coding and processing procedures to handle forms and other related documentation. The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices.
Work is reviewed for accuracy and compliance with instructions.
Review of the work increases as assignments are more difficult or unfamiliar. Guidelines include personnel manuals, office operating procedures, and Departmental and NFC procedures. The employee uses judgment in selecting and applying guidelines, sometimes considering several alternatives. She refers any significant problems or deviations to the supervisor or a higher-graded employee. The employee performs the full range of clerical personnel assignments, involving related steps and processes.