As well as checking the status of the survey, supervisors can monitor the quality of interviewing by viewing any interviewer screens and listening to any phone conversation without leaving their desks. This is undetected by the interviewer, although some phone systems do alert the listener. Supervisors can easily detect questions which are causing problems for interviewers and can rebrief interviewers on how questions should be asked. To ensure that your customers receive the most efficient service possible, Surveycraft prides itself on collecting clean, consistent data. Questions are checked as they are entered, preventing the collection of invalid results.
Surveycraft data is always clean.
It interfaces directly with the analysis package scyTab that enables your customers to run further tabulations on the data you have collected. SPSS Inc. All rights reserved.