The Detroit News. First, they continue to label these people as customers and give the impression that they are nothing but honest, hard-working citizens. A customer is a person like millions every day who enter a store with the intent of purchasing an article with money and leaving. It was understood when we received a call about a shoplifter at a store that we were going to have a confrontation on our hands.
Thieves believe they have nothing to lose by fighting, and some do get away.
These people are street fighters, and they intend and do inflict injury on anyone who tries to stop them. I have a lot of sympathy for the guards involved in any of the cases. They receive minimum pay and little respect. Most are trying to earn money to support themselves and their families. I agree that more training is needed so they can protect themselves and others.