Contact ILS to discuss your need for any exceptions. In order to give all users' requests equal attention, blanket open-ended exceptions are not available. Users are also responsible for providing a complete bibliographic citation for each item, including author, title, date of publication, pages needed, etc. Other necessary information is the requester's name, UT ID number, mail and delivery addresses, e-mail address, UT status, phone number, deadlines, and delivery and contact preferences. Accurate and complete information helps ILS staff process your requests quickly and reliably.
Staff use several international interlibrary loan networks to place requests.
Requests are automatically routed to five or more libraries in a sequence. Each library has limited time to respond to our orders. In addition to these networks, ILS staff use online full-text databases and commercial document suppliers to fill requests. Depending on which supplier fills the order, an average of 1 to 3 weeks is normally required to make an item available to the requester. Turnaround time can be much longer for rare items or problematic requests.