The Platinum Plus Full Service Agreement is a premium support plan, offering the highest priority response along with the most comprehensive protection available.
Some exclusions apply to items such as furnaces and weighing units.
All software updates are also included to ensure that the customer is running the most current version of software. The Platinum Plus Agreement offers our customers the highest level of service response available, ensuring minimal downtime and the fastest response time possible. Platinum Plus customers will receive first priority status when it comes to response time. One PM visit is included within the course of the contract year. This assures that the instrument is kept in peak working condition, and potential problem areas are discovered before they occur.