You don't have to wait for parts or the repair person. In turn, this experience has in part led vendors to improve models and add more features. Most comm servers work with your existing PBX and provide ACD capabilities to them. This article focuses on comm servers that serve as alternatives to PBXs. A few makers have or are planning to introduce networking so you can connect one or more of them at each of your sites.
Several vendors offer customer references.
We urge you to check these out, as we do for all other products and services, before buying. Don't buy a product unless it is ready to go. Not all makers were able to put us in touch with their customers in time for our deadline, but that does not mean they do not have them. OTS provides intelligent calling and skills-based routing. To provide integrated queueing you need to install third party apps.