Going to the mall might be fun. But compare standing in line at city hall or waiting and wading through a phone tree to typing a few keystrokes on your home computer. You will learn to use, appreciate and depend on e-CityHall . 20 years ago you did not think about it, but if your bank took away your ATM today you would switch banks. Convenience is good.
Time is short.
Work the web. The citizen-government model is evolving. It may not be a call from Mars, yet. But, it is already a long way from Mayberry. Work the web.