Town Square addresses your communications needs as a whole, because components are integrated in one device, with a single management interface. This means that when you assign resources, create new users, and change system settings, this is done in one location, and Town Square adjusts and reconfigures other resources so that the entire system is optimized. Our management tools also make installation and configuration of Town Square a fast, uncomplicated process. Take a closer look at our integrated management tools . The Town Square Automated Attendant handles incoming calls by providing callers with a user-definable, spoken menu of choices.
Users can select an option using speech recognition, or traditional keypad entry.
Additionally, telephone key code entries in the menu may be translated to stations, hunt pilots or ACD groups. The Automated Attendant may be commanded by DTMF tones or voice. Auto Attendant is disengaged whenever an incoming call successfully reaches its destination. Virtual Attendant Console Attendant duties can be easily transferred and distributed to a group of available employees, via a simple PC-based software client. With DID, a company can offer its users individual phone numbers for stations within the organization without requiring a physical line into the PBX for each possible connection.