If the situation does not improve, the supervisor may recommend a transfer, demotion, or dismissal. Office and administrative support supervisors usually interview and evaluate prospective clerical employees. When new workers arrive on the job, supervisors greet them and provide orientation to acquaint them with the organization and its operating routines. Some supervisors may be actively involved in recruiting new workers, for example, by making presentations at high schools and business colleges. They may also serve as the primary liaisons between their offices and the general public through direct contact and by preparing promotional information.
Supervisors also help train new employees in organization and office procedures.
They may teach new employees how to use the telephone system and operate office equipment. Because much clerical work is computerized, they must also teach new employees to use the organization's computer system. When new office equipment or updated computer software is introduced, supervisors retrain experienced employees in using it efficiently. If this is not possible, they may arrange for special outside training for their employees. Office and administrative support supervisors often act as liaisons between the clerical staff and the professional, technical, and managerial staff.