At the initial face to face evaluation, b. At admission to any new program or private provider, c. At least annually during treatment reauthorization d. When services are reduced, denied or terminated 4. Informing consumers means explaining the process to them, in their primary language, and giving them copies of a. Staff are to document that consumers have been informed about this procedure at initial face to face evaluation and at admission any new program or private provider.
Staff are to document that consumers have reviewed the grievance procedure annually.
Record this in the Progress Notes. Grievances may be filed by consumer, their family members and support persons. While CMHS encourages programs to resolve consumer complaints informally whenever possible, invoking this grievance procedure is always at the consumer's discretion. Parents, guardians and youth have several grievance procedures they may use in addition the CMHS procedure. Grievants may use a personal representative of their choice to assist them in this process at any time.