Take a moment to introduce your client to others who answer your phone, so your client won't be talking to strangers. Explain how and when you will communicate with your client. Set a goal to return calls within 24 hours, even if only to say you don't yet have the information your client wants. The only thing I've gotten from my lawyer is a bill . For example, bring your client to interviews or discoveries, and take your client with you to court.
Schedule work in the client's presence.
While he's in your office, block out on your calendar the three hours you say a job will take. Send your client copies of every significant letter and document you write or receive, along with a cover letter explaining any legalese. Review client files regularly to trigger sending items that might have been overlooked. Calendar client communication to ensure that you provide at least quarterly reports, even if nothing significant has happened in the case. Even your bill becomes a useful communication when it itemizes your work in detail.