If your employees are complaining your help desk is a 'helpless desk', then you may need a total solution, just a few of the right people to round out your support staff, or maybe the right manager to turn it around. We can design and fulfill a tailored support services to your needs. We also offer incident based 24 hour a day 7 days a week phone in service. We can also implement Novell solutions such as ZEN Works, and thus implement self installing, and self fixing solutions. Call RTI to speak to a help desk specialist about your needs.
Some companies just offer 'warm bodies' to fill desks.
We offer experienced specialists, and we do it by pre-qualifying our staff with extensive technical interviews that surpass those of most other consulting firms. So if you don't want to waste time with unqualified people, contact us and speak to an experienced technician, not a personnel manager for more information about how we can help custom fill a position with well qualified technical people. Our out-source specialists can combine the above services into a centrally managed solution, and allows your organization to scale it's IS department to the right size whenever a change is needed. When you have a project that requires short term assistance, we can add that staff for as long as you need it. It's up to you.