Since 1994, we have equipped three key Chronopost sites. Our priceless information collection and package tracking applications are managed from another site in Paris, using the Continuum 620 and 610. Each year our system is upgraded to include new functions. When we opened our second call centre, we again used a Stratus server, which ensured it would be compatible with the operating system on the site. The same site also manages collection requests for letters and packages.
Stratus computers are reliable and provide high-performance.
This is proven, as with a Continuum at the operating site, Chronopost is able to free itself of need for any physical presence. We have come to expect of Stratus a speed of reaction similar to that with which Chronopost reacts to its own clients, and we get just that. For example, at the time of social unrest in December 1995, we were faced with a steep rise in labour charges. In less than 2 hours we managed to process the 25 accumulated hours of backlog data. Most of the information on our network is of value for only a very short period of time but Chronopost needs to conserve it when delivering letters and parcels.