You have win the senior management hearts but you also have to satisfy the bean counters. Imbed measures in stories 3. We are talking about present state. Knowledge management will not look like it does now in 10 years. We are in a knowledge economy.
Time is currency.
Knowledge is everything. Initiatives are very mission focused by industry as opposed to generalized. Artificial Intelligence is everything we did not understand. Once we understood it, it became computer science - comment from the floor. Bill - We have to begin to see knowledge management as a valuable service and to offer it to corporations on those terms.