This involves reflecting back not only the literal content of the message but any underlying emotional content as well. This echoing technique is useful in checking the accuracy of your understanding of the other person's viewpoint. It also signals to the other person that they should continue talking, which keeps you listening. You can also use the reflective style in your non-verbal communication by matching and mirroring the other person. This means matching the other person's mannerisms, energy level, etc. and mirroring, or reflecting back, their body language.
Studies show that people are attracted to other people who are like themselves.
The net effect is that the other person becomes more comfortable and relaxed which will result in increased rapport and more honest responses. QUIZ Below are some problems to test your knowledge of Effective Listening Skills. Click on each answer you feel is most appropriate. Click on the question number to review the related topic. This quiz is unscored and no record of your responses is kept.