If you still have a problem after trying these suggestions, please follow the procedure below to report the problem. Leave a detailed message describing your problem as well as when you will be in your room. If you are not able to be in your room, please offer other arrangements. For example, your RA may allow the technician access into your room. If you do not want this, please specifically say so.
Service is then provided on a first come, first serve basis.
If you are not in your room when the technician arrives and have not made prior arrangements, you are then placed at the bottom of the list. After all other student troubles are resolved you will have the opportunity to reschedule. These procedures are enforced in order to be fair to everyone.