The Group Human Resources Manager, however, still feels that disciplinary procedures need revision. Each new recruit is given a company and a departmental job induction organised by their Department. Approximately thirty programmes of job-related training take place annually. Staff in one hotel attend a relevant course in another hotel. Many courses are generic to BHG as a whole and are developed by managers supported by the Group Training Officer who reports to the Group HR Manager.
Several courses are mandatory for all staff.
The aim has been that training becomes as routine as opening the restaurant on time. The MD and the Group HR Manager recognise some inconsistency is occurring when it comes to the staff appraisal system. Junior staff waiters, porters, room cleaning staff etc. are less able and confident when it comes to reviewing performance and defining aspirations and needs. Department Heads find it hard to discuss appraisal matters with junior, seasonal and casual staff. Many are starting to gloss over the staff appraisal process with these staff who are not committed in the long term.