See the list of publications for more information. Many times an organization seeks to monitor its performance through metrics which are easy to capture or intuitively obvious, with little certainty whether those measures will drive the desired behavior. By returning to the servo-mechanism origins of system dynamics, one can view the business process as the plant and the metrics reporting as the feedback system that controls the plant's performance. Sometimes just drawing this model helps in the selection of better metrics. Increased certainty comes from simulating the system and observing the results.
System dynamics can help evaluate process improvement projects before their implementation.
An organization had a stretch goal for improving quality in released software. The manager believed the constraint was a lack of engineers.