The chief information officer shop at the General Services Administration has two functions. We operate much of the common infrastructure across the agency. We are also involved in setting the policies and architectures collaboratively with the rest of the agency. Another role that I play is working with the business lines to understand how technology can be used and integrated to improve the services we offer to our customers. One of the goals we are attempting is instituting standards across the organization.
Standards are absolutely essential.
The essential role for GSA today is to thrill our customers in every interaction. We're not there yet, and one of the reasons is because our employees can't easily grasp information when they need it. The only way we're going to get there is by standardizing all the things that don't specifically need to be different. That is a straightforward decision, to some degree. We are all using the same word processor, Microsoft Word.