The retailing locations are extremely well maintained and the rest rooms can be compared to those in fine country clubs. The entire atmosphere is customer friendly. Customer paperwork and payment arrangements are finalized in customer service with a Storis software system. Forty per cent of furniture is special ordered. Same day delivery is available for appliance replacement when necessary.
Standard delivery is either morning or afternoon by geographic area six days a week.
Warehousing is a real challenge since the two stores are currently supported by six warehouses. Ware-house management at all locations coordinate incoming shipments to minimize delays for inbound freight delivery. Most truckloads stop at two locations. The management team is evaluating options to boost their warehouse efficiency. Most of the powered warehouse equipment is from Crown.