Performance Measurement 547 34. Using Statistical Process Control to Manage Message Delivery 559 35. Information Security 577 36. Securing Electronic Messages 597 37. The Handbook of Electronic Messaging is a cornucopia of information on electronic communication.
Topics range from an overview and strategic growth of electronic messaging to selecting products.
Unfortunately, the scope of the book may be too nebulous. The progression is straightforward and easily understandable. There are well-positioned graphs and diagrams within each chapter. There is some useful knowledge concerning the selection of an ISP and what to look for in a provider. Beginning with Section II, the book returns to its proper path and relays beneficial information on developing an infrastructure and explains how electronic messaging is important to electronic commerce.