First of all, the one physical handicap that cannot be corrected by education, or by any other means, is attitude. If they ve got a bad attitude, I m sorry, there s nothing you can do with them. But if a person has a reasonably good attitude, they will succeed. You see, we re all more or less equal. The major difference between people is not the ability to learn, it s the rate of learning process.
Some people learn things faster than others.
So you have to put them in the right learning environment and they will learn, and they will perform. A lot of what you ve done there is turn low-skilled workers into technicians. Get the employees to stop looking at their shoes. We ve got 6,500 employees, and I think we ve got less than 500 who are college graduates. Most of them are high school graduates.