Therefore, it should be made absolutely clear that creating consumer confidence is, first and foremost, the task of Industry. Entrepeneurship is the crucial factor and will lead to new industrial structures either from scratch or through arrangements of current businesses. But they need an appropriate and stimulating business environment because of the risks involved. Governments are responsible for creating this environment. Global Information Networks furthermore need a global regulatory framework which provides maximum opportunites and freedom for industry.
Standardisation is primarily the responsibility of the private sector.
Education and learning are cornerstones for the Information Society, Industry believes. European governments should move ahead with ambitious and long-term programmes to bring the benefits of the Information Society to the classrooms, through the teacher. Governments and industry should establish a super highschool for this purpose. In their statement the representatives of the European users groups said that the readiness to accept the Information Society and to endorse and partake the incontestable advantages it offers people depends essentially on whether citizens feel that their particular needs and interests are being taken into account and met. Public policy should aim therefore to ensure pro-actively that all European citizens are able to enjoy the benefits of the Information Society protecting social and cultural values if needs to be.