The SLAs will define roles and responsibilities and measures of success. The same process applies to the maintenance work process. Users can now enter work requests from any workstation in a facility or company. The online requests are then reviewed by the planning and scheduling function. Many EAM packages will even suggest schedules based on pre-defined priorities.
Users can view their work requests in the system and see where their request is in the queue.
Performance reporting Maintenance is becoming more accountable for results. These often encompass more than just financial measures. As many maintenance departments build scorecards to track performance, they face the dilemma of which measures to use. This focus is often on the usability of the data and not strategic objectives. Organizations spend large amounts of time and money to understand their performance.