This is responsible administrative and supervisory work coordinating and overseeing the operations of a centralized 911 Primary Answering Point and Radio Computer Aided Dispatch Center for Fire and EMS response units. An employee in this classification acts as Assistant 911 Coordinator and is responsible for the technical readiness of the Emergency Communications Center which includes conducting management studies to determine proper staffing and training requirements, coordinating with vendors and user agencies and participating in the development of operating procedures and training programs. At this level the employee assists the Director in coordinating activities related to the Communications Center including supervising Emergency Communications Supervisors, assisting in budget preparation, program planning, staff selection and preparing special projects.
Work requires the exercise of considerable independent judgement.
Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Supervises and provides for the continuous growth and development of Emergency Communications Supervisors. Assists and advises the Director on various administrative matters such as operational planning and special studies. Coordinates new developments and communications with staff personnel of fire and police departments and other affected agencies. Develops structured, on-going training programs for system users.