Conn. It's a first also for HomeTown Buffets, which dethrones Luby's Cafeterias' three-year stint at the top. They also point to Bruegger's as a better and cleaner atmosphere where service is superior. But when it comes to value, Bruegger's goes stale. Fla. HomeTown Buffet's win is not nearly as absolute as Bruegger's or Wendy's. The buffet segment, for example, is much smaller and tallies for the runners-up are awfully close.
Value is what distinguishes the smorgasbord.
Such meaty overall scores suggest that consumers really like their favorite restaurants and are pretty happy with the industry overall. For example, Fazoli's, far down the list at No. 25, is the first QSR to even rank in overall scores. Golden, Colo.-based Boston Market is next, at No. 34. But the growing 300-unit chain wins exceptionally high marks for value. Fazoli's isn't the only concept demonstrating that bigger is not always better.