Of course, it is a difficult situation and plan to follow. Things will happen and it won't always your fault as a business owner. However, safety rules and standards need to be followed to a tee. That is why reports are collected and read by the public. It is done to make sure that people know what they are walking into before they actually do.
Speed means to make sure the customers have want they want within a reasonable time limit.
Is it taking 5 years to get that addition done to your house. Nobody wants to wait forever to receive their goods that they are willing to pay for. A plan of how long it needs to take should be done before the productions starts. At Braums, they have a timer set to the register. The timer starts when the order is placed and shuts off when the order is called out.