As the stock market has fluctuated wildly during the past six months, Schwab has been concentrating on getting firm control of its customer service operations. In late May, Schwab hired iPhrase Technologies, Inc. to provide its One Step Information Access platform to power Schwab's new search engine. Schwab's search engine gives clients access to an array of financial data, information and tools on Schwab's investing site as well as to an advanced stock research tool. Schwab customer service representatives also can use iPhrase to locate product and service information to resolve customer support inquiries. Online Research's 'New Standard' IPhrase users can perform a range of research tasks.
Users also can receive direct answers to a wide variety of customer support inquiries.