Build high performance. The IT unit must meet increasingly demanding performance goals. Redesign and manage the federal IT organization. Firms must establish the placement of IT decision-making power and the distribution of managerial responsibilities. Rockart et al. also examine the new role of IT management in ensuring that all line managers understand the potential of IT and how to use it effectively and that business strategies are effectively implemented.
Success is dependent on line managers' response in planning and implementing new IT-based processes.
Michael J. Earl is director, Centre for Research in Information Management, London Business School. All rights reserved.