Shows a Total Quality employee training system and company-wide action teams to monitor quality everywhere, and gives reliable methods for measuring quality and its costs. Mining Group Gold 22 Min. The secrets of service quality - showing that a company's very survival depends on customer satisfaction. Your Place in Total Quality 25 Min. Shows a faltering organization whose survival is in jeopardy.
Viewers see that a lack of quality in all areas has eroded the foundation of the company.
Demonstrates how to sell quality to the workforce and achieve and maintain quality through commitment from each member of the team. Partners in Quality 25 Min. A look at Baxter International's principles for managing supplier quality, and examines how they implemented programs that have enhanced the quality of products it receives from suppliers, as well as its overall relationship with suppliers. The Case for Quality 22 Min. Shows workers their stake in high quality, and the risks they take when they compromise quality with carelessness - company closings, damage liabilities against the company, and possible loss of jobs due to foreign and domestic competition.