The volunteer phone counselors must complete an extensive training program.
Volunteers also serve as board members, committees and participate in community outreach.
Volunteers also develop educational materials, posters, public service announcements as well as an array of other important functions. Volunteers receive challenging and worthwhile assignments that help them develop personal skills in communication, problem solving and crisis intervention. Our professional and clinical staff provide support, information and training to the volunteers as well as maintain statistics on the calls the Hotline receives. They also conduct research on area resources so Hotline volunteers have an up to date supply of programs and services in which to refer clients. One does not need to be stronger, fitter, morally better or untroubled to come to the aid of those in crisis.