He has over 20 years of hospitality management and ownership experience. From 1989 to 1995, John was an Assistant Professor at the University of Alabama. In 1995 he left the university to take over as Vice President of a regional restaurant chain until the call came to go back to school not long ago. He is currently Associate Professor and Department Head of Hotel, Restaurant and Tourism Management at Golden Gate University in San Francisco.
Self now provides workshops and seminars to the hospitality industry.
John is also a co-founder of Restaurant Voice. Click here now to read John's latest work. This week s column is in direct response to a reader who writes that many of his employees are unhappy, dissatisfied, and frustrated. They feel this way because former managers have mistreated them. This is all too common in our industry and the truth is that it just doesn t have to be .