Staff are also available to provide information on all aspects of system wide contracts.
Contract Specialists are responsible for the establishment and on-going management of system wide contracts. To achieve this, customers are invited to participate in committees that help determine the required needs, develop system-wide standards, participate in the evaluation of the tenders and assist in the selection process leading to the award of the contract. Customer Service Specialists are responsible for providing a high level of service to all customers and PDS staff. The Specialists provide customer and internal staff training and support, identify areas for improvement, initiate steps toward process and service improvement, and communicate service levels to internal staff and customers on a regular basis. Methods may include site visits, focus groups, customer surveys, and training and information sessions.