Create questions the first time without worrying about every detail. Customer Service is knowledgeable. Rate our help line personnel. Personnel at our Customer Service number are friendly. Survey questions should be clear.
Vague questions can cause the outcomes to be difficult to interpret and measure.
The Customer Service department should change its procedures. Each time I call Customer Support, the line is busy. Generally, the line is busy when calling Customer Support. The Web site is kept current and is easy to navigate. The Web site is kept current.