Our support team loves growth because sales growth has allowed team members to grow in terms of training. It also has allowed us to build a pretty impressive Testing Lab where we solve problems as well as prevent them. It takes resources to obtain the battery of tools we need to support and test the many configurations and situations that are out in the field. Our recent growth has provided more of those resources, so everyone benefits. You mentioned training.
Training never ends for Support Technicians.
Most of our training centers around the ECRS product line . Recently, we've all been training for Windows NT certification. NT is awesome, but from what I've seen there's a clear gap in the application functionality of DOS and Windows products today. Current Windows retail applications haven't developed a mature feature set, so right now they just can't compete with the more mature DOS retail products. I've been given a clear objective by top management at ECRS to provide the best support in the Point of Sale industry.