Teamwork that works. Integrity and honesty from staff and administrators. Repeat sales and high profile. Regenerate and vitalize staff, keep young people coming in to bring in energy. Do not hire paraprofessionals rather than professionals to do work as a less expensive way to have work done.
Structure has to include mentoring to keep from losing institutional memory.
Make investment in staff and training and development. Diversity in core staff to keep institution going in crisis. Shared leadership that means bottom up decisions and goal setting. Respect and mutual understanding - good communication. Strategic decisions and tactical decisions.