In Australia, Telstra leads the mobiles space. In all these areas, Telstra Research plays a key role. Telstra is using artificial intelligence to help run the mobiles network. It has developed and trained more accurate modelling tools which seek to anticipate changing customers needs in relation to their mobile service. The modelling tools identify trends in past customer data, impose these on current data, and subsequently, help predict future customer trends.
Service quality is a key driver in the highly competitive mobiles market.
Telstra Research researchers have been involved in work that protects customers from signal interference in those channels used for mobile telephony. Telstra Research has written a program that can assess the intensity of radio signals around cellular mobile base station sites. The radio signals from a mobile phone may be amplified by certain hearing aids. Telstra Research has worked with manufacturers and hearing-impaired people to produce an Australian standard and develop special accessories to ensure mobile phones can be used with hearing aids.