Large chain stores usually don't have the flexibility to offer many of these services. Emphasize expert technical advice. Many smaller merchants build a loyal clientele because they are able to help customers analyze their problems and help them find the right tools, supplies and equipment. Offer deliveries where appropriate. A certain segment of our population has a need for the delivery of prescription drugs or heavy equipment.
Some smaller merchants can carve out a certain market share by offering delivery service.
Offer on-site repair of certain items. Nearly everyone has a need to have some item repaired or serviced occasionally. Independent merchants can draw a substantial volume of trade to their stores by providing repairs and service of merchandise. Develop special order capability. Then use e-mail, fax machines, express delivery services, and arrangements with dependable suppliers or cooperating partner stores to ensure that you are true to your word.