It also enables consumers to share information through bulletin boards where they can post complaints, compliments and comments about their experiences with local and national businesses and with any product or service. CBG believes today's consumer is more bewildered than ever. Faced with an ever expanding and dizzying array of product choices, confusing and misleading advertisements, defective goods, unreliable services, price-gouging, unhelpful and uninformed salespeople, as well as blatantly fraudulent practices and scams, most consumers don't know where to turn for help.
Technology can change that.
By allowing millions of people to share their stories, complaints, compliments and advice, the Internet levels the playing field in the battle between business and the consumer. CBG offers consumers the opportunity to become better informed by giving them a place where they can learn from other consumers' problems, mistakes and successes. CBG's complaint bulletin boards and consumer affairs forums make it possible to share and access information about products, services, vendors and service providers from all over the world. CBG believes that most companies do want to resolve consumer complaints, and we can play a vital role in that process by informing the companies and Internet community about the nature of the complaint and the ultimate resolutions. CBG has partnered with local community media outlets, primarily television stations, to enhance the availability of our services by using the clout of local media to help resolve consumer complaints.