Support is provided by telephone, fax, modem and internet.
The FDE help-desk service is staffed by dedicated technical and application support teams for both EBS Students and EBS Financials. Like the consultancy and training teams, staff are very experienced and turnover is low, with the average time in post standing at seven years. The support teams prioritise support calls according to the impact the problem is having on the site. In accordance with FDE s quality procedures, the call priority is agreed between the Support Consultant and the site as part of the call logging process. By using remote access, the support team can log onto the client's system and investigate a problem directly.