Perks and benefits may build employee satisfaction, but employee loyalty is something altogether different. Genuinely loyal employees are in fact dissatisfied unless their efforts are building customer loyalty.
Small teams help provide the necessary focus.
For years, middle managers have gotten a bad rap as inflexible, unimaginative bureaucrats. But a new study shows that when it comes to implementing radical change, middle managers are your best bet for success. In searching for a new CEO, many companies depend on board contacts to find candidates and diminish the role of search firms. And that may be a big mistake, suggests HBS assistant professor Rakesh Khurana. Homestead Technologies' history, business model, competitive environment, culture, information-sharing procedures, and human resources management are described.