It is an opportunity for danger and opportunity. Determine the context of a call. Walk the caller back to unlayer their lives, like peeling an onion, and be curious about the possibilities for change. One of the most important things you have on your side as the listener is that it is not your crisis you are listening to. Instead, it is the caller's crisis.
Suicide calls There is a spectrum ranging from intent to harm to actually harming.
Match your language to the caller's. Language is about the degree of pain and the need to talk about it. Overcome your own reluctance to know the intentions of the caller. If you cannot say the words, the caller cannot talk about the issue. Orientation session Keep in mind that people who make excuses during the training will make excuses during the work.