Installation was smooth, and registration was straightforward. This is a great idea, as you're covered in case of a disk crash or other disaster. The Sands offers a very unique package, with a sort of 3D navigation system that takes a lot of getting used to. Straightforward text menus are available but were not easy to find, and I suspect that the beginner will have difficulty in getting started with this program. The games themselves were very good, with a selection covering most of the popular casino attractions.
Sands does stand out when it comes to customer service.
A comprehensive FAQ is available on their website, and the Sands offers e-mail and phone support when you need it. The people I conversed with seemed intelligent and ready to help, a sure sign that this casino is serious about what it does. With a solid website and good support, the Sands of the Caribbean has two pieces of the puzzle. In the pursuit of innovation, their software has sacrificed some of the useability that casino gamblers are used to, and I suspect that may cause some folks to give up before they really get started. All in all, the Sands is a solid online casino and one to watch.