It's 8 a.m. as Bryan Carroll logs in at a Pacific Gas and Electric Co. call center in Sacramento, ready for another onslaught of customer inquiries. It has been more stressful on the phone the last few weeks.
Some people are nice and ask intelligent questions.
Some people yell at you. The day really drags on when you get beat up on more calls than you are used to. They endure harassing looks, snide comments and a steady stream of questions from consumers. When something goes wrong, people tend to point the finger. They don't have a way of changing the situation.