Premises are frequently of poor quality and often very off-putting on the outside. There is rivalry between many agencies in the voluntary and statuary sector. Many of the staff were volunteers with a considerable commitment to the tasks in hand. Many gained employment through the voluntary work. Measures were financial gains and income maximisation.
Sustainability comes through funding certainty and clarity of purpose along with other services.
Central services were lacking for significant numbers of local services. Citizen Advice Bureaux had access to a range of central services. It is evident that the vast majority of those people unemployed and caught in the poverty trap want to work. In the short term however efforts must be made to ensure that those people reliant upon benefits receive their full entitlement. The current processes are too complex and appear to the end-user to be designed to prevent them from gaining access to their legitimate entitlements.