We are your one point of contact. All calls are logged and given an individual number for traceability and to produce customer specific performance reports. The Solution Builder database is used by all areas within Motorola as a common reference database. Easy access to past resolutions allows us to speed up the restoration time and highlight any common problems. Simulations Our extensive inventory of fixed equipment can simulate everything from a single-site conventional system to our latest digital technologies.
Simulations are an essential part of the troubleshooting process.
Availability of a number of reference systems at the E.S.M.C. makes system re-creation possible. Remote Diagnostics With your agreement, Remote Diagnostics allows us to electronically access your system, run analyses and pin-point system malfunctions from our centralised Systems Management command centre. Gathering and obtaining the correct information is the key to solving problems. Using remote diagnostics allows our technologists to gain a more comprehensive understanding of your system by communicating with it electronically. We are also able to save time by running various tests and communicating the root cause of a failure to the local technologist even before he leaves for your site.