A few consumers reported they were charged storage fees in addition to towing charges. Others have alleged that the company damaged their vehicle while it was in their possession. In serveral cases American Towing has refused to adjust its charges. In one case where a consumer requested a partial refund, the company reported that all charges are legitimate and that there is nothing it can do for the consumer. In another, the consumer reported that the company said it will not refund money.
Some companies have mileage fees.
Make sure the total you are charged is correct. Check for damage to your vehicle before leaving the company's lot. If damage is discovered, contact both your and the towing firm's insurance companies. Ask the towing company who requested its services. Verify with the second company or governing body that your vehicle was parked illegally and that it has a contract with the towing company.