The server install is handled through a script. The product CD-ROM is accompanied by installation instructions with help desk support available. Authorization Authorization is managed at a group and individual level. Users in the TLM database are categorized as Administrators, Department Heads, Instructors, or Students. Registering Registration is handled through a browser.
Students can access help through both phone and email.
Instructors can access help through both phone and email. Technical support as well as instructional design support is also available.