Therefore, the first step must be education. The approach to learning about cross connection control will vary depending on time and funding constraints. The best approach will be to attend a training course that is specifically designed to teach cross connection control practices for public water systems. If this is not possible, then the operator will have to pursue other avenues. Some agencies and organizations offer training courses that include sessions on cross connection control for little or no cost.
Some areas have committees, associations or other groups dedicated to cross connection control.
These groups can be a great source of information and networking. Many cross connection control publications and videos are available. It is also advisable for the operator to contact neighboring water utilities for information on their cross connection control programs. Once the operator has a good understanding of cross connection control, the next task will be t o prepare a written document that will establish legal authority for the program. This may be in the form of an ordinance, resolution, by-law, etc., depending on the organization of the water system.