You cover and protect any mistakes or problems in your department or area or responsibility. Withhold Warmth -You don't share information with the rest of the team that could be beneficial. Since your boss appears to not recognize your contributions to the team, you are not going to share information with them. Information is power. Following are some actual examples of reactions of people in the first two phases of resistance based on past program participants.
Some employees concentrate on their product in order to avoid the process of change.
Other employees pick fights with their peers over territory issues. In the next issue, we'll delve into the Healing the Pain and New Growth phases and provide some specific strategies that will help you begin to understand and accept change. Before You're Fit to be Tied . She works with organizations who want to make change work and with those organizations who want to change their customer service culture. Patti provides customized keynotes and workshops.