We are in the midst of a reference revolution.
Technology now enables librarians to provide reference assistance through the Web, in real time.
This session will feature a demonstration of the software that makes this possible, with an opportunity for participants to practice using the software to answer questions. In addition to her work at MCLS, Susan is an instructor with the UCLA Department of Information Studies and a trainer in the California State Library's Infopeople project. She has an MLS from St. John's University and a JD from Emory University.