Your first contact will likely be a line instructor or the chief flight instructor. Listen closely and ask questions about everything. Do not be shy. During your tour, ensure that no area is left unvisited, from administrative offices to the maintenance area. Everyday in person and with the students logbook.
Students decide which instructor they wish to fly with.
If in doubt call before coming, also briefing are completed during times of bad weather. If the flight is cut short for a mechanical problem, a full refund will be applied to the students account. Otherwise we'll just take another airplane. We request at least a one hour notice. Training records are kept in a assessable place for both the instructor and student.