Proposals are submitted and formal interviews held. Tom Bollum is willing to entertain new ideas and assist with work related education. This flexibility and encouragement results in enthusiastic, very hardworking staff members who often put in extra hours because they take pride in their work. Over fifty percent of the original staff continues to work at the bookstore. This is a high percentage in the retail trade and a sign of good management.
Specialists cover every shift to provide the best assistance for customers.
Constant communication between section leaders and the two store buyers prevents stock from running too low. Night crews work in the Receiving Department during busy times, sorting continually to ensure the books are placed on the shelves as quickly as possible. Although still developing its niche in the marketplace, Bollum's is growing quickly because of its entrepreneurial spirit. Even in northern British Columbia, colleges and universities are ordering in volume from the store, because their needs are being met. Sales for the year are greater than projected.