Identify all the quality problems and find their solutions. Establish quality assurance programs for procurement, production, and service after sales. Expand TQM to all other departments of the company. Link product design with process design to achieve the best possible quality. This may require going through several iterations.
Total quality is understood differently by different people.
But top managers must consider quality a primary and continual source of revenue. In this brief tutorial, I have emphasized that quality cannot be achieved through inspections. Rather, management needs to look closely at all the issues regarding the feasibility of quality production at low cost, as well as at the customer's needs and wants. Following that, managers can use any of the above-mentioned tools for solving the problems, identified through analysis of issues. The focus must always be on keeping each and every employee involved, to the best of his or her ability, in satisfying the customer.