The systems orientation treats communication as an interaction between people. Communication is shaped by both its grammar and its context. Systems theorists will focus more on what people actually do in communication, rather than on attitudes or beliefs. Improving communication then requires improving the context and grammar based on a clear understanding of what people are doing in the communication setting. Kaleidoscope sessions range from ninety minute to full-day meetings.
Sessions are public.
Participants include representatives from the opposing viewpoints, and an audience. Facilitators include a moderator for the representatives, a floor manager for the audience and a reflecting team. Kaleidoscope sessions have five goals. It seeks to produce recognition of the opponents' legitimate interests, respect for their beliefs and experiences, and increase the understanding of both sides' underlying beliefs and values. In addition, Kaleidoscope tries to demonstrate how disputants shape the conflict by their joint actions, and helps them to move forward as opponents abandon negative patterns of communication, replacing them with more constructive patterns.