The following excerpt from the Oregon Administrative Rules is included on this site to assist in your research on an issue. Please be aware that there are likely to be other rules, both federal and state, that may apply based on a specific event or fact situation. Also, most court-made law will not appear in a rule. Even if the rule on its face looks like it covers the situation, it may not. We urge you to consult your city attorney about your city's specific situation.
Service is complete on the date of mailing or personal delivery.
If notification is made by delivery to the residence, the water utility shall attempt personal contact. If personal contact cannot be made with the customer or an adult resident, the water utility shall leave the notice in a conspicuous place at the residence. A notice of disconnection may not be sent prior to the due date for payment of a bill. A fee in an amount approved by the Commission may be charged whenever a water utility is required to visit a residential service address in order to serve a disconnection notice. On the day that the water utility expects to disconnect service and prior to disconnection, the water utility must make a good faith effort to personally contact the customer or an adult at the residence to be disconnected.