The Armstrong Model employs positive motivation and reinforcement as the means of achieving company goals. This frees people to use their talents and to take risks for needed breakthrough improvements fueled by new ideas and controlled experimentation. The organizational structure creates a focus on meeting internal and external customer needs. An emphasis on customer satisfaction dramatically improves the organization's ability to capture new customers and to retain current customer loyalty. For those organizations whose employees are represented by unions, better communications, relationships and labor agreements are forged between management and union representatives.
Work stoppages become a relic of the past.
Work becomes a meaningful and rewarding experience for everyone. The model creates an environment where everyone can experience joy in performing work. People look forward to Monday morning as much as Friday afternoon. The difference between wanting to come to work versus wanting to avoid work is significant in terms of improved productivity, quality, safety and housekeeping performance, improves safety with fewer accidents and reduced absenteeism and turnover. Communication dramatically improves through the installation of a new multi-directional communications system which teams use to make informed decisions based on data and fact.