Is poorly designed, complex, cumbersome, and inefficient. Faulty programming caused incorrect loan balances that still exist.
System flaws continue to cause interruptions and inefficiencies.
These services include administering state and federal authorized grant and loan programs. In 1986, an outside consultant suggested that considerable cost savings and improved service could be achieved through the commission's increased use of automation. After several years of development, the commission declared FAPS operational in January 1993. Chapter 303, Statutes of 1995, required the Bureau of State Audits to determine the extent to which the commission has addressed the concerns and implemented the recommendations Deloitte reported in September 1994. During our review, we found the commission has neither fully addressed the concerns nor fully implemented the recommendations.