Approach crises as a team. Capitalize on individual strengths and give each team person the opportunity to contribute to the solution. Critically assess your behavior and request feedback from the team as to how you handle crisis situations. Keep in mind that body language often communicates stronger messages than words. Pay attention when someone has a performance problem.
Unaddressed deficiencies have a negative effect on every member of the team.
No one enjoys addressing others' deficiencies, but failure to do so sends the message that people are on track when they really aren't. Determine the root cause of the deficiency. Focus on correction and individual responsibility rather than blame and punishment. Deal with specific facts and behaviors rather than personality or attitude traits, which will help decrease defensiveness and produce value-added outcomes. Catch team people doing things right and recognize them for it.