Acrobat Reader Internet Explorer Simple Solutions for the Small Call Center Small call centers are faced with many unique challenges. These call centers need all of the technological advantages available to the large call center, but are often working under tight budgetary restrictions. The task of implementing real-time management tools can be daunting even for the largest call centers with unlimited resources. Today's call center manager is expected to resolve customer problems, manage an ever changing work force, produce reports for upper management, and stay on top of what is happening in the call center, all at the same time. Virtual displays and readerboards are two key components for management's success in a call center.
Virtual displays can simplify much of a call center manager's workload.
In addition, visible and audible alarms can be set for each state of telephone activity and the manager can be instantly alerted to critical situations. In today's information-driven environment, virtual displays are a necessity for all call centers. Agent turnover has long been a problem in the call center industry. One way to decrease agent turnover is to increase the agent's sense of independence and responsibility. Readerboards provide agents with current information about the status of a call center.