One staff member checks the e-mail and refers questions. They continue to get a lot of phone reference questions. They sometimes ask people to come in for appointments. Humboldt State . As we move to a more distance education-based world, we will have to offer services to everyone.
Some questions come from out of state.
Questions can be referred back to local libraries. The library has an obligation to Maine taxpayers. A FirstClass system bulletin board has a reference question category. David Tyckoson mentioned that behavioral guidelines for librarians, focusing on how we interact with users, were two years in development and required two years for approval. These are official RASD guidelines, but not standards.