He and his brothers all learned their trade at their dad's shop. Some also worked at other shoe-repair businesses to learn more about different types of shoes and different types of repairs. Barry Richardson of Kihei was in the shop on Tuesday to pick up a pair of comfortable old brown leather shoes that had large cuts in them, but he just had the heels replaced. He added that their Hoohana Street shop is easily accessible. There's a down-home, comfortable feeling about the shop.
Some customers even wait barefoot in the showroom while the brothers do a quick heel replacement.
Chad Metcalfe, picking up his Dr. Martens sandals, was quick to praise the service he received, saying Tester's service is friendly, fast and affordable.