An understanding of what information you need from your phone system and how you want that info presented will make shopping for a CA system less daunting. The following manufacturers provide call accounting packages for various platforms in all sizes and prices. See which one might suit your business best. It supports single and multiple sites. And it consolidates reporting for the PBX, Centrex service, calling cards, and cellular traffic.
Users can generate reports from any of eight organizational levels.
The reports also have an embedded drill down capability for accessing graphs and additional data. The new Scheduler feature shows processes pending, running, and completed on one screen for editing and analysis. For setup, CommView's Intelligent Configuration feature supports rate tables, verifies communications to and from the buffer, and examines the PC for a serial port and modem. It also tests the PBX or phone system for data validity. And it ensures that connections and software configuration on the PC are correct.