These segments shows viewers Mike Sinyard's outlook on the simple strategies, honesty, and corporate culture he uses in his company. He discusses topics such as motivational behaviors, employee creativity and conflict management. One of the best ways to measure the effectiveness of management is to simply talk to the employees. At Handy Andy, JoAnne Wilson has developed an excellent reputation with her employees as a good manager. These segments shows JoAnne Wilson and her employees talking about what it takes to survive as a supervisor in the world of retail, and strategies used to become an effective manager.
Topics covered include roles, leadership excellence, and communication and conflict.
With its upbeat and energetic style, they have set themselves apart in the competitive airline industry. This segment highlights how pilots like Lou Freeman must continually manage a crew that serves convenience, comfort, and safety to its customers. He talks about how teamwork, goal setting and management style are an important part of Southwest. Their excellence has earned them the most prestigious honor awarded in their industry, the coveted triple crown, largely because of their dedication and the leadership of managers like Lou Freeman. First Chicago is one of the nation's largest financial institutions.