But that's what thousands of public safety dispatchers do each and every minute across the county and around the world. Being prepared for the crimes, questions, service requests and other incidents that citizens report is just part of a dispatcher's job.
Training helps, but experience is the true teacher.
In other cases, incidents proceed according to well-established scripts of questions and answers that have proven to be effective at obtaining the necessary information in the shortest amount of time. We've created a set of simulated calls that let you anticipate what questions to ask a caller. In the following scripts, read what the caller says and then consider what you would ask the caller next. You have your choice of seven different types of calls. You can also click on the title Dispatcher at any point to see what the dispatcher is thinking and typing into the computer-aided dispatch program about the call, displayed in the bottom frame of the screen.