In Person Sweating the small stuff Rudeness and incompetence are out of control. No wonder our responses are, too.
Some people always have a dictionary on their desk.
Others keep a Bible next to their bed. Although the book offers practical advice on writing effective letters of complaint, I like to keep it nearby for inspiration. I am the sort of person who overreacts. I blow things out of proportion, lose sight of the big picture, and forget to smell the flowers. I choose my battles unwisely and get all worked up about things that probably aren't worth getting worked up about.