Then comes company rules and policies, and angry customers. If the customer is angry, and the employee is unhappy, the end result is fire. How you feel and how you think will determine how you serve. At the fulcrum are core business principles, personal principles and service strategies that must be learned and understood before you can even think of taking on the corporate teachings about rules and policies. Here are the rest of the Principles of Customer Service.
Service is tied to self-belief.
Three key words, you gotta believe. The fundamental courses you need to succeed at customer service were never taught in school. Your listening skills must be as good as your speaking skills. Listening provides a wider path to the sale than talking. Listen with the intent to understand.