Subsequent calls can get information about more jobs if they are available. This application uses both digitized human speech and synthesized computer speech to give information to callers. Voice response equipment offers opportunities to implement applications in other areas such as employer contributions and labor market information. Claimant receives benefits sooner because claims are filed and payments are made weekly instead of bi-weekly. Transactions are electronic and cannot be damaged or lost enroute.
Staff can spend time on real problems rather than on routine tasks.
Implementation of the JOBS Line was funded by a grant from the federal government. The need for increased resources in most economic downturns is reduced since equipment can operate longer hours than humans. Simple programming changes can allow certain applications such as claim filing to be made available for longer periods of time. Working systems can temporarily absorb load of broken systems without significant cost or operational changes. The savings in staff time can be redirected to more productive endeavors.