471 Analysis Training is an important tool used to teach end-users techniques that will be useful in working with an information system. This is a support system where the individual can learn technology knowledge, skills, and attitudes that will aid in performing jobs effectively and efficiently.
Training is needed when a new system is going to be implemented in the work place.
Faculty, secretaries, administrators etc. Faculty and secretary may use the system differently. Staff has more need to know features such as transferring calls.