This article is reprinted with permission from the Spring 1996 edition of Future, University of Phoenix. Copyright 1996 by University of Phoenix. All rights reserved. Inc. The Ten Commandments of Workplace E-Mail Make sure the message matches the medium. The more complex or nuanced the message, the less appropriate it is for E-mail.
Some messages are just plain wrong on line.
Don't hold to too high a standard for grammar, punctuation, and style. E-mail should be quick and informational. Don't say in E-mail what you wouldn't say in person. Avoid the temptation to say what's on your mind just because you can't see the other person. Good working relationships can be irreparably harmed by pushing the send button too soon.