In order to gain this knowledge, you must listen, learn, build relationships, and anticipate customer needs. Program evaluation forms are helpful but not all-encompassing. Focus groups, customer panels, customer interviews and effective complaint management are all valuable ways to glean customer information to allow you to meet and hopefully exceed customer satisfaction. Service that meets or exceeds expectations is essential in building customer loyalty. All of these are viable issues accompanied by tough questions.
Tomorrow is a new day.
It s up to you. I hope you embrace the day.