Maintaining Five Star status is a continual process that requires self-evaluation and ongoing reviews by DaimlerChrysler. If a dealership is not compliant, the de-certification process begins and status is revoked. The best in customer service. Continual employee education and the ongoing evaluation of dealership processes are required to achieve and maintain Five Star status. Dealership managers, customer contact staff and technicians must all achieve individual Five Star certification by attending training courses specifically related to their job.
Training includes product information, vehicle diagnostics and repair.
Dealer principals, management teams and their employees must attend Five Star Process Workshops where they compare their dealership's practices to the highest industry standards. From mandatory classes to education workshops, everything Five Star Employees learn is designed to help them provide you with a satisfying dealership experience. Through Five Star service doesn't end when you leave the dealership. After your visit, the dealership must contact you within seven days to make sure that your sales or service experience was a satisfactory one. It's how we learn what we're doing right, and what we can improve on.