InfoHelp has received a number of requests for refunds of internet usage where a client has not logged out a workstation session or has failed to clear internet authentication. This includes information about Internet Accounting and usage of internet quota. A client's account is their responsibility.
Usage incurred by the client's account is measured for authenticated sessions.
There is no way to verify if the usage was incurred by someone else using another client's authenticated session. Under these circumstances, refunds will not be considered. All rights reserved.