When requested, helplines can provide callers with independent, impartial information regarding services and choices available in any given situation. Helplines can also play an important role in averting crises and accessing other services. Confidentiality is crucial to this type of service and is always strictly maintained through processes, procedures, training and technology, unless the caller gives their permission, or it is believed that there is a serious risk to the caller's safety. Helplines are operated by trained, dedicated volunteers.
Staff are available 'on call' to provide support in difficult situations.
Volunteers complete a training course which identifies whether they are able to be impartial as well as equip them with the skills and knowledge they need to be effective. If you would like to find out about NSF Helplines in your area, click here to find your local NSF Contact.