Since the DukeCard Office already operates a support function twenty four hours a day and seven days a week, one strategy might be to train DCO staff to handle certain additional support tasks. Concerns to resolve Costs - Additional costs should be financed by the departments requesting expanded support coverage. Spread among a few departments this amount would be modest. Determine shift times and numbers of staff members required. Weekday vs. weekend staffing.
Second shift is a particular problem.
Not available from DCO staff. Location - Operator could be present in the computer room or could monitor equipment from another location but an operator would need to be able to get to the computer room in a short time. The new University-wide Lotus Notes Mail system will be staffed for support 24 x 7, unlike Auxmail's limited support capability. This external support will alleviate some of the strain on current resources required to assist users. Assuming the demand is great enough this function could be implemented within six to nine months.