We're very focused on customer service. We have a great customer service team. I encourage people to try them out. We offer both email and toll free phone support and are moving to 24-hour support. One of the remedies Ofoto has put in place is detailed tracking.
Users now receive status emails every step of the way.
For example, Ofoto now lets customers know when they receive film. Ofoto still can't control, the U.S. Post Office, which he blames for slow delivery and the rare instances of lost film. Ofoto is not the only online printing service concerned about the mail delivery process. We take the privacy, security and integrity of our customer incredibly seriously. Shutterfly claims it has yet to lose any customer digital photos.