Ultimately, you're accountable. Your performance is measured by the performance of your people. Clearly, you have a tough job. That's why you can benefit from this program. Your people expect leadership and direction.
Upper management expects results.
A skilled supervisor can satisfy both. Unfortunately, most new supervisors never get training in the fundamentals. No profession requires as much versatility as supervision. Think about it. 1 tape - 80 minutes Profiles Of Achievement Kemmons Wilson, SyberVision We learn almost everything in life by patterning ourselves after people we admire.