Lack of communication results in lack of trust. Too much technical expertise interferes with efficient planning. There is no such thing as an idiot-proof plan. Managers and employees frequently assume an adversarial role. Abrupt transitions from planning to implementation are doomed to fail.
Workers feel they can plan better than designers.
Detailed instructions for using and debriefing the simgame, including Instructions on how to conduct the game Guide for organizing groups of different sizes Master copies of instructions to three groups of players Rating scale for customers, end-users, parents, learners, etc. The game dramatically illustrates the inefficiency and futility of separating the process improvement function from the implementation function. It is best played with 12 to 23 players. With 24 or more, divide into two subgroups.