The recounting of these two cases is solely for the purpose of illustrating why the CIRS is needed. Many details of each case have been deliberately omitted and some minor points have been altered to help in concealing identity. The point is that a system is needed and that this need has nothing to do with the degree of complication of the event. Unit Morale A second important reason to implement CIRS is because of the effect command response to critical incidents has on unit morale, both positive and negative. The commander who provides a complete, competent, and caring response to great events within his or her organization sends a powerful message to their people.
Some stories are so powerful that many years of work can be undone in a matter of weeks.
Or, conversely, stories of great power can teach, motivate, spread enthusiasm, boost morale and so on. There are many examples of this but some seem more memorable than others. These are two simple but very powerful stories that can have a dramatic impact on morale and, therefore, mission accomplishment. All good leaders realize that their people are watching every move they make and that those watching can't wait to tell others what they see. The smart commander knows that the grapevine is real, that it is extensive, and, perhaps most importantly, that it never shuts down.