Folding seats in the vestibule areas provide extra seating. The facilities stack houses a fire extinguisher, a pay phone operational even in the tunnels, and a TV-customer Information System. There are baby-changing facilities in the fully accessible toilets in each unit. Yes, each train has space for a wheelchair and the platforms are specially constructed to give flat access from the platforms onto the train. There are call assist buttons on the grain.
Washrooms can accommodate a wheelchair also.
Heathrow Express staff are specially trained in assisting customers with special needs. There are 372 seats on a Heathrow Express train. Yes, there is generous luggage storage space on board the grain. No, staff at Paddington and Heathrow are there to help you. There are also trolleys within easy reach at both Heathrow and Paddington.