For now let's practice using Could I . Look at the dialog below. This is Becky Inman speaking. This is Eddie Abner from Soft Media. Notice how the word please is used at the end of the request.
Students often forget to say please when speaking on the telephone.
And because this is a business call it is important to be very polite and formal. Also notice how the person says This is Eddie Abner from Soft Media . Remember to give first and last names when making a business call. Exercise 15 Practice making requests for the people below. Roger Manning 3.