In order to gain support for that change, employees at any level who are affected by change have certain needs that should be addressed. This program focuses on the concepts and skills necessary for making change work for you. It examines the different characteristics of change, identifies different types of resistance and responses to them, and teaches the steps for making changes successfully. Managing Conflict Conflict is inevitable in every organization. People have different values, opposing views, conflicting goals, and difficulty communicating with one another.
Unresolved conflicts can be costly and potentially destructive.
This workshop examines the nature of conflict and provides managers with the tools and techniques for resolving conflicts and managing differences. The session emphasizes purpose, planning, techniques for participation, how to keep a meeting running on time and on target, how to summarize and use follow-up and feedback. Motivating Employees Participants learn techniques for creating a proper motivational climate. The goal of this session is to examine the elements of a comprehensive performance management system. Participants identify reasons for poor performance, discover the role of positive consequence and feedback in improving performance, develop job-related statements of outcomes and standards of measurement, and construct ways to provide positive reinforcement for competent performance.