His flight was originally scheduled to depart from Baltimore International airport, but he was told at the airport that his flight was actually leaving from Newark, New Jersey. The entire time we were told that we were flying out of Baltimore, said Hoffner. Once he and his friends took off, they figured their troubles were over. When they arrived in Mexico City, however, they were dismayed to find that a bus would take them on the last leg of their journey and not the plane that they expected. It was definitely a spring break to remember, he concluded.
Some travelers have difficulties after they arrive at their destination.
Usually, these problems arise around the lodging that is provided for travelers. Mary Connelly, Director of the Office of Student Activities at the University of Massachusetts at Lowell, remembers a trip that took place a few years ago where students expectations of proper accommodations were not met. The students arrived in Montreal, expecting to stay at a reputable hotel in the heart of the city. Arbitration Many travelers that become involved in disputes with travel companies are able to pursue their legal claims in court. A small print note marked miscellaneous states that any dispute over a trip must be settled through arbitration under the rules of the American Arbitration Association.