From the time I receive this confirmation back from you, the deposit is not refundable, as the guitar is now started. Even though the estimated time of completion may still be a year or two away, construction begins with the processing of the wood, bending the sides, ordering parts, etc. After delivery of the guitar, if the customer is not satisfied for any reason, the refund would consist of eighty percent of the full price of the guitar. In other words, a full refund, less the deposit, will be made. The customer must return the instrument in its original case, in new condition, within twenty one days.
Shipping is to be paid by the customer.
All refunds will be made within thirty days of receipt of the guitar. Stated time of completion is an estimate. Occasionally I run a bit late, and sometimes a bit early on the approximated time of completion, but for the most part, the estimate is accurate. If for any reason I am incapacitated and the completion of the guitar is delayed by six months or more, the customer , at his request, will be refunded the entire deposit within thirty days of the request. If you have any questions about this agreement, or wish to add something to it, please inquire.