Clerical and secretarial work at an intermediate level in a district office of a department or agency. Work is distinguished from the District Office Clerk I level by the routine presence of some administrative duties, although the work emphasis remains secretarial. Duties routinely require a high level of initiative and independent judgment. The incumbent must know and communicate departmental policies and procedures. Position requires a high degree of public and client contact as well as a close working relationship with caseworkers, counselors, or other professionals.
Work is performed under the supervision of a higher level clerical.
Provides office management services such as handling mail, ordering supplies, doing time reports, trouble shooting for computer problems, preparing a variety of administrative reports. Responds to a variety of inquires from clients, the public, and other providers to the extent allowed by practice, policy, and knowledge of confidentiality rules. Makes referrals, as appropriate, to other service providers. Relieves the caseworker of minor program or administrative tasks. Assists caseworkers and supervisors by monitoring deadlines and paper flow process.