She oversees the daily functioning of the department, assisted by two full time staff, Linda Figueroa, who started working at the Help Desk as a LaGuardia intern in 1989 and Paul Abrilla, also a former LaGuardia intern, who came to the Help Desk in 1994 after working in the Operations area.
Some people are brand new to computing, and nervous.
They need very basic information, from how to log onto the system or clear a screen. If so, we ask what terminal type or PC they're using and tell them the proper key strokes for clearing the screen. Once they've done this, they can proceed. There are several solutions, and we offer whichever one seems to fit the situation. In fact, there's a lot of documentation that's both specific to CUNY and also addresses general subjects.