Our implementation plan ensures a smooth transition to the new software and provides a mechanism to verify that all bases are covered. Throughout the actual installation phase, we provide on-site support to assist the customer in the use of the new software. This on-site support continues for an approved period of time so that the customer can gain confidence in using the new application. After the system has been successfully installed, we offer ongoing support to help ensure that the customer continues to use the software effectively and efficienty. Our software support group, trained in the use of the application software and familiar with the customer's operating environment, stands ready to assist the customer with any questions related to the functionality of the product.
Technical support is also available via fax or e-mail.
Depending on the level of staffing and technical expertise at a specific customer site, Novanis Solutions is often called upon to provide technical assistance in the maintenance and support of the computer hardware and networking infrastructure. Technical services range from equipment warranty and maintenance contracts to full, on-site facilities management. Many of our customers have been burned by other software companies that either go out of business or stop supporting their software products. We offer an optional, third party software escrow service to our customers to protect them in the event Novanis Solutions ever goes out of business or stops supporting our software products. This service insures that our customers will always have access to the source code and related documentation for their software products regardless of what happens to our company.