The patients and families are the primary customers of the Office of Patient Advocacy . The Office of Patient Advocacy supports the MGH in the management of patient care through a well-designed Patient Advocacy Program. Ultimately, all members of the MGH community are our customers. In order to achieve our vision, targets need to be articulated. Targets are long-term outcomes set for measurement of vision attainment.
Strategies are objectives identified annually to reach our targets.
The staff of the Office of Patient Advocacy refine the tactics and develop a plan for implementing the tactics. Design a structured process for identifying service and care trends across the hospital.