As Giga explains, every Web user has the right to a certain degree of usability, functionality, and privacy. The list was compiled by analysts and advisers with the company. First is the right to accessible, basic company information. The user also has the right to accessible, basic contact information. Contact information should contain the physical mailing address for the primary office, the primary office phone number, an electronic contact feature for the primary office, and a link for feedback, questions, and comments.
Users have the right to know what they can do on the site.
There should be a description on the home page of the major objectives, tasks, and actions that a visitor can achieve on your site, as well as a link to achieve these objectives and goals. You should use direct language to set a clear expectation when the user selects a link. Just as users should know what they can do on the site, they should also know if a site is applicable to their goals or interests. They should have access to an easily-identifiable description on the home page of how the site content is segmented. This will serve the various audiences visiting your site.