We have learnt that we should listen much better to our clients. Two of the four platforms of the LRVs have been enlarged by removing passengers seats there. At other points, folding seats were removed, resulting in an overall increase of room for standees. Above each door a special information panel has been created, with details on public transport routes, rules, important phone numbers. The driving cabs were ergonomically rebuilt, based on a 100-mm increase of the average stature of tram drivers.
Social safety is now high on the list.
Roving ticket inspectors, normally operating in groups of six, are often seen in the Sneltram , where passengers unable to produce a valid ticket may expect a NLG 60 fine. The ticket inspectors also have semi-police tasks, to better protect both passengers and tram drivers. A daily average of 35 fines are issued by the inspectors, who admit that bringing arguments under control is a normal part of their jobs. Connexxion, which in 1999 placed orders for a total of 600 new buses, is Holland's leading regional transport undertaking. It is a private company born from a merger of several former affiliates of the railways.