Even if the communications center which answers your 911 call has the proper equipment, computer or human error sometimes may cause the wrong information to be displayed. It is vitally important you accommodate their questions. If a dispatcher has to assume the information is correct, when in fact it's erroneous, delays could result when emergency vehicles respond to the wrong location. No matter what the situation, try to remain calm. Be sure to speak slowly and clearly.
Time is of the essence.
It hampers response when a 911 operator has to ask the caller for information several times, because he couldn't comprehend what was being said. Try to be as calm as possible and speak slowly and clearly. Answer all questions asked by the 911 operator, even ones that seem repetitious. If you are asked questions that seem redundant, you should answer them again. A lot of things go on in the background during an emergency call.