They include user estimates of the number of busy signals encountered per week, length of connection delays and assessments of support mechanisms. One of the big problems with rating ISPs is that connections may be readily available, but the service's own connection to the Internet may be oversubscribed or heavily burdened. The result may be a great connection to a machine that takes you absolutely nowhere fast. It can result from a slow router or just a slow Web server. There are huge amounts of variety out there.
Some Web servers are just spunky.
He continually surveys each company and then posts all the information at one time, a compilation that comes out every few months. Texas Metronet, Verio and Flashnet top the most recent survey conducted in February. Don't take the guy on the top list automatically. It's a piece of data we offer to help people make decisions. For a more global look at national and local ISP services, CNET offers wibisplist.