Then, we could put processes in place to allocate reserves retained to deal with risk instead of taking funds away from the testing effort. Management at all levels of the organization doesn't seem to fully understand what it takes to be successful in a test effort. They don't realize that large investment for processes, tools, techniques, facilities, and infrastructure is needed in order to put test technology to work for them. Perhaps, the test community needs to do a better job of educating their management about their needs. But, they need to do so armed with the data that was derived above about what it really takes to get the job done.
Test management tends to pay more attention to the technical than the management issues.
For example, they focus on test methods and tools instead of processes and infrastructure. I believe that the order of concentration should be reversed. Weave your test expectations into your standard software develop-ment process. If you are pursuing ISO certification, define quantitative test expectations for your gate checklists. I'd like to issue a call to action.