Her library does lend materials directly to patrons of code-signing libraries and she has found that it works well. Jo Anne Edwards of Johnson State College described how the state libraries are providing direct lending to state school students only, because it is easy to track them through their shared system. She reported positive feedback from patrons. Jo Anne has found one result of providing services to distance students is that ILL staff is taking on reference functions because they are often the primary library contacts for these students. Issues identified ILL services for distance users has brought about crossovers between ILL and Circulation functions and ILL and Reference functions.
Statistics can be difficult, because it is hard to know how to count things.
Returns can get messy because of confusion over who should discharge materials and because it is not always clear where the distance users should return materials.