Track performance over time. Get an idea of the normal range of performance since it is never actually constant. Performance varies up and down without important cause. Only performance above or below the normal range should be gven special attention. Teachers and other managers are responsible for the rules and structure of work the students must follow.
Total performance is the management s responsibility.
Putting the responsibility for the condition of the system as a whole on management is a major focus of Deming s message. This ends the overview of Deming s ideas. Now for some details related to their application to education. Let s focus a minute on what kind of system we want the schools to be In the emerging age of information, the old linear idea of teacher knows, pours truth into student, then student knows is much more dangerous than it used to be. That idea can trick us into believing that an adequate education is taking place when it isn t.