The initial cost of a voicemail system can be offset by productivity and efficiency gains. The degree to which these potential gains are realized is largely determined by system features that influence acceptance and use of the system by management and staff. Training materials include instructional videos, basic and advanced tutorials, and classroom instruction. Prior to using the system, it is vital that all users receive training. Administrative savings can be achieved by reducing the number of written memos and message slips and the time spent playing telephone tag.
Users benefit by more rapid access to information.
To achieve these benefits, careful attention should be paid to the selection of system features. To be accepted, the system should have sufficient capacity regarding the number of users it can support, mailbox size, message size and file size, and so on. With careful design, selection and implementation, a voicemail system can be a significant corporate asset.