It isn't the media type, it isn't the employee type. It's the system. That means senior management has to be on line. I won't insult you by going into a lot of detail about the hows and whats of implementing quality in the workplace to achieve world-class status. You've seen and read enough to know it yourself.
Words are hallow.
E-mail, multimedia, Boomboxed or not, is all hallow. Actions speak louder than words. Let the leadership act. The state of Iowa is looking to research SPC software for a site license purchase. 7BIT Kevin asked about best SPC software for a Iowa site license.