Customers can also manage business and personal items, such as meetings, appointments and anniversaries, with their customized Shipment Planner calendar. Customers can change the destination point of an in-transit shipment at ABF's Internet site. Shipments in route can also be recalled and returned to the origin. ABF's internal systems automatically issue the rerouting instructions to the proper ABF facility based upon the current location of the shipment within the ABF system. With Dynamic Rerouting, ABF also provides e-mail confirmation and revised charges.
Users can choose from a wide variety of shipment selection, data item and sort sequence options.
These reports can be saved and quickly retrieved for future use. Reports can also be viewed within the Shipment Planner. Most Internet rate inquiries are interactive, with instantaneous response. Some more complicated inquiries receive a response by e-mail, facsimile or telephone, as requested by the user. During expanded business hours, virtually all inquiries receive a reply within 20 minutes.