The physical environment, including heat and crowding, makes working conditions less than optimal. The job itself can be high stress. At times, there is external pressure from the public. Most staff members like what they do in their jobs. Staff views the leader as knowledgeable, competent, and supportive.
Some staff are able to work well together.
In a crisis situation, staff are able to pull together. Opportunities for education and training are valued. Staff complain about problems, but not directly to the person who might do something about it. Information necessary to do one's job well does not always get accurately passed along. Some staff never seem to be able to get along.