When a bug was reported, we smiled and nodded, while we made notes, and calmly told the user that he probably made a mistake running the program. In the small probability that it was really a bug, then we would use our psychic abilities to figure out what the programmer was thinking back in 1974 when he originally wrote the program so that we could modify it accordingly. Unfortunately, lots of times the user wants the mountain and we have to give him or her just a handful of dirt because that's all we have available. We're programmers - not divine prophets.
Viruses are the bane of networks.
Impotent losers with way too much time on their hands create viruses. In their wake are crashed servers, inoperable mail programs, missing data, and programmers misspelling more words than usual in their written correspondence. Fortunately, all we have to do is patiently wait on our AntiVirus provider to upload a patch to their web page so that we can download it and squash the virus. Bug, enhancement, or love bug virus, we could handle the workload just dandy. We wrote code, rolled our eyes at users, and misspelled words.