Maybe what I am is non-threatening, and sensitive, and not reckless. If you find a person wallowing in self-hatred try to change their perspective. Even something as terrible as being burdened with a childhood trauma in the past can be a unique and strengthening thing in the present. Help the caller get in touch with that perspective. One of the of the things people who have never been a phoneliner can't understand about us is how we can stand listening to those calls that come in with that familiar rhythm.
Somebody is out there jacking away.
Now I try to quickly add a few positive things before the guy gets off. If the guy is talking about a fantasy, ask him to picture a condom on that big dick. Or talk about how a sex experience led to meeting someone interesting. And always tell the caller that masturbation is great and okay, and the safest sex around. The guy gets off.