Email and Software Help Basic information on where to go for help with email and software. There is no free technical support phone line to call for instant answers on software questions. If you are looking for help with a specific feature, try using the HELP option in the menu bar while the software is loaded. Most software has online help, especially for specific features. Another option is to search the company's web site and its FAQ or technical support datafile.
Some software companies list mail groups which can help answer questions.