I can sit down and train someone in less than a half hour. So we can make easy hand-offs between help desk, business contacts and maintenance team members. The next step, make Tracker more widely available to end users. We are communicating via our intranet Web page right now, but we can take it to the next level with the new version of Tracker, the Internet version. It allows an end user who finds a problem or has an idea of how to enhance the system to create a software change request.
Tracker opens up the door to limitless possibilities.
The end result is that we can capture and communicate information enterprise-wide. Click here to view an enlarged screen shot.