Dashed, he says, because a systems interpretation of these principles is not what informs the draft documents. In many respects, the draft lacks integrity. For example, quality management is talked of as though it is one of a number of management disciplines. Systems thinking, however, is at the heart of quality management and it represents a different and better way of managing work. It is not additional to, it is better than.
Systems thinking is a better way to make the work work.
Fifth, there's confusion about process identification and management. Of course inspection of peoples' work with respect to conformance to procedures was and is the life-blood of the ISO 9000 community. This bias is clear in the draft's description of the value of documentation. The draft provides no guidance on when these are true and when they might lead to unnecessary and counter-productive activity. The real purpose of documentation has not changed, says the ever cynical Seddon, it is to enable the assessor to do his job.