Completion will qualify the student to work in an entry-level word processing position. Substantial laboratory time is required each week. A course designed for students who desire some familiarity with desktop publishing processes through a hands-on approach. Students will be introduced to a desktop publishing software package such as PageMaker or others used in producing newsletters, reports, graphics, style sheets and master pages, special effects and scanned images. Substantial laboratory time is required each week.
Special students require permission of the instructor.
An overview of the topics relevant to working at a Help Desk. Students will develop business, technical, and people skills that contribute to supporting customer service to clients and providing technical support to employees. Emphasis will be placed on the advanced skills in word processing and integrating spreadsheet applications, data base procedures, scheduling, Internet research techniques, and other new software applications as they become part of the mix.