Providers are encouraged to adopt these standards as policy and institute changes in their practice in concert with these standards. These standards are based on the findings of the needs assessment and attempt to reflect the vision of an accessible system of health care that emerged from the needs assessment. After each question is a set of standards relating to the question followed by indicators. The indicators are examples of actual practices that demonstrate meeting the standard. Though not all indicators are appropriate or can be adopted by all providers on Cape Cod, our goal is that at a minimum providers would put into practice at least one indicator for every standard.
Telephone calls requesting services get through and are responded to in a timely basis.
1.1.2 Routine services are provided within 8 weeks of request. Non-urgent routine care for symptomatic conditions is provided within 7 calendar days. Urgent, acute care is provided within 24 hours. Services are geographically accessible. 1.2.1 Services are located close to public transportation and at times when public transportation is available.