You are viewing the online version of the newsletter, which is posted at the same time as the POP version. We are investigating the situation and believe we have the problem resolved and it won't happen again. We apologize for any inconvenience or frustration this may have caused you, our valued customers. The hardware we have on our desks in the form of a computer is simply a large paperweight until we install some software - Operating system and applications. Not all modem drivers are created equally.
Some older modems are unable to upgrade their 'modem drivers'.
Some modems may sit on a shelf for many months before they are installed in a computer and the drivers may then be a down level version. Because of the rapid changes in technology, modem drivers requirements can change quickly and often which leads to a newer version of modem drivers being made available to users. It depends on a large number of factors which are mostly uncontrollable by the modem users. If you are online using the Internet or handling your e-mail and you suddenly get disconnected for no reason and on a regular basis. Chances are your modem drivers need to be updated.