Although time-consuming, this is usually the most successful training method. With such a broad range of training responsibilities, the academic computing staff may need to request computer interest groups on campus to help take some of the pressure off the academic computer support staff. Likewise, more experienced clients can help less experienced clients at workshops and meetings. Finding a time when most of the clients can attend workshops free of conflict is fairly difficult on a college campus. Invariably, several clients interested in attending workshops are unable to because of scheduling difficulties.
Some colleges schedule open periods during the week to accommodate meetings.
Consulting the Registrar for periods of lightest scheduling is useful. Scheduling training sessions during the lunch hour generally alleviates time conflicts. Varying the times of the training sessions if possible is a good idea, as is making certain they take up only one-hour time slots. Making it easier for the support team to respond to clients Organizing a help desk as outlined, the support team should find they can manage requests faster and more effectively. A well-managed help desk should also make it easier for clients to receive help.