Each screen is titled clearly. References or sources of information are accurate. If something is not yet available, there is note of this and a way to know when it will be available. There is an easy way to discover what has changed since the last time you visited, or What's New. If services are provided, it is clear what must be provided by the user in order to get the services.
Services meet the needs of the users and lead to completion.
Policies regarding information provided by the user are made explicit and users are given a chance to decide whether or not to proceed. Privacy of confidential information is respected and security is insured. Ease of Use Quality of links. Shortcuts are provided for frequent users. Warning statements are provided if links are going to cause long delays.