During breaks, some of the students aren't here, so those can be hard times to arrange special tours. But with those caveats about lead time, we can be a help to people on campus. We are a phone or walk-in resource center for questions about the institution, and we also train our staff to have an understanding of a host's function. And to know what they're talking about. Much of our training centers on, first of all, providing accurate information during the tour, and secondly checking our sources, making sure we've got the right information when we answer questions or send people on to another location.
Training is interesting.
We do several information sessions. They take a tour of historic Athens. And we talk about expectations and customer service. Part of their training is some team building because our staff in most instances works in pairs. One of the hardest things to learn is how to give good directions, and so we work at that.