Recommendations for improving the access resources are used. Client input is used to make service improvements. A supportive workplace for Service Canada service providers. Service provider commitment to the principles of Service Canada. Service Canada education and support programs for service providers.
Service providers initiate service improvements.
Service providers understand the functions and competencies required of them. Training plans are in place and are being used. Feedback is used to make improvements to training. Service Canada work descriptions are in place. Service providers feel work descriptions reflect the work performed Effective management systems and practices are in place and being used.