For Management IT departments must put processes in place to ensure high levels of application availability By Roger Fournier s competition increases in the global economy, the effective use of business-enabling technology is no longer just a competitive advantage. It's a fundamental necessity to ensure business growth. Companies are deploying growing numbers of critical applications that are tightly linked with core business processes.
Technology is just one ingredient required to ensure high levels of application availability.
IT's challenge is to provide the right mix of technology, people, processes, and organizational structure. This includes best practices for enterprise system management. The identification of a company's core business needs is the starting point for laying down a solid foundation upon which IT can implement comprehensive systems-management disciplines, on top of its underlying technology infrastructure. Understanding customers' core requirements for quality service is critical for creating that foundation. IT infrastructure services and business application architecture must be closely aligned with an enterprise's strategic goals and objectives and the set of critical business processes that are aimed at supporting these.