By Dennis H. Pillsbury T here has been a lot of talk these days about the lack of support companies are giving to independent agents. We've established a dedicated customer service unit to handle that business. DiVincenti says the insurer's turnaround time for new applications is five to seven days, far exceeding the government standard of 15 days. This software allows agents to quote business and reproduce applications on a more timely and more efficient basis.
Travelers currently is in the process of building upload capability into the software.
The program is available to all agents. A flood-only contract is available for agents who do not write other business with Travelers. We also recommend getting a signature when a policyholder opts for an increased deductible or for coverage that is lower than the replacement cost of the property or the maximum available through the program for high value properties. Travelers offers flood insurance in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Insurance against flood and mudslide is provided under a program established by the Flood Disaster Protection Act of 1973.