Second, they must measure the impact of individual achievements and the ultimate effect a person has on a client. Companies that don't do this miss the greatest opportunity. It's like finding a vein of gold, scratching the surface of the find, and moving on instead of completely mining the vein. Training should be interactive and associates should have the chance to offer suggestions to management for areas of improvement. Wider Application Silber agrees that the concept of cross-training associates is vital to a company's overall productivity and profitability.
Variety is the spice of life in the workplace.
People get extremely bored doing the same thing over and over. They like new challenges and thrive when they are able to explore and expand their roles at work. The only catch is, they need a little training before they can branch out. A manager might decide he doesn't need to work with a professional graphic artist when Betty, the secretary, can do it just as well. Or so he thinks.