The fundamental reason this classification exists is to direct, supervise, and review the activities of Treasury Collections Representatives involved in the collection of delinquent City accounts such as City sales tax, license fees, utility fees, court fees, court fines, victim restitution, and other delinquent accounts, from individual citizens and businesses. Work involves decision making regarding complex collection situations or problems. Incumbents of this class plan and organize the work flow of the staff involved in collection activities.
Work is performed under the general direction of a supervisor or administrator.
Performance is evaluated on the basis of results achieved. City code, Arizona Revised Statutes, Bankruptcy Code, Finance Department Letters, Municipal Court processes and procedures, A.R.'s, Fair Credit Reporting Act, and other regulations governing business and regulatory licensing and taxation. General accounting principles and practices in order to compute liability for taxes. Public relations techniques. Principles and practices of supervision, training and performance evaluation.