It's the old give a man a fish or teach him how to fish scenario. Software can be easy to use or horribly cumbersome. He built JobView to be easy to learn and easy to operate. He built it with the user in mind. Soon, there may be 64-bit.
Technology changes quickly.
Right now, computers are 32-bit. I need to have a local company to support me after I buy the software. Pick up the phone and make a call. The local dealer is exactly the same distance from you as A-Systems because most technical support is a matter of answering a question or stepping you through a process. Computer repairs require someone to be close.