Focus special attention on the waiting room. Make sure it is pleasant and comfortable, and keep waiting time to a minimum. Carefully monitor temperature, crowding, and noise. Many agencies use silent alarms in this and other areas where clients may be, so that others can be alerted when trouble starts. Organize the agency to promote safety.
Some agencies limit access to staff work areas using keys or coded locks.
Also, consider the arrangement of furniture in your office. We encourage you to seek out the sources listed at the end of this and the other articles in this issue for further reading. Presented at social worker safety training. Resource guide for administrators and other personnel .