If we ask a question in response to problem you report, we are looking for the next piece of the puzzle to help us diagnose the problem. Also, there's no guarantee that each message from you will be handled by the same support engineer, so it helps to keep a record of the exchange so far. Do read the documentation. Support Policy Following is a description of the level of support Wintertree Software offers its customers. Wintertree Software provides free support to its customers, in terms of answering questions, providing advice, and solving problems.
Support is offered to customers regardless of how long ago the product in question was purchased.
There are no time-limits for support. We make no guarantees about response times, though as a general goal we try to respond within 24 business hours . While we try to be as helpful as we can, we make no guarantees or promises that questions will be answered, problems will be resolved, or helpful advice will be offered. Generally, we can't answer questions about or provide help with third-party software, including operating systems, compilers, and development environments, even if our products are intended to be used with that software. Sometimes we know the answer to a question about third-party software, and may provide the information informally, but we take no responsibility for the accuracy of any such information offered.