Phones ring constantly.
Workers exchange information and referrals to assist callers.
Volunteers prepare literature for mailing. PEP-WI is the largest agency in the state providing consulting and training on educational rights issues and disabilities. It was founded in 1981 by parents concerned about the special education needs of their children. Twenty years after its founding, PEP-WI anticipates serving almost 20,000 families this year through six offices statewide. About 115,000 children in Wisconsin have disabilities severe enough to require special education.