The system is capable of virtually unlimited multiple users, simultaneously processing and dispatching service orders. It also records material inventory used for each service repsonse, as well as material purchased and on-hand at each service location. Th e eServisys database is accessed through the Internet using only a PC web browser. In this way, managers and line staff alike can track daily work activity, service histories, and spending patterns for geographically distant sites from wherever there is phone line and modem. The Pennrose eServisys is not a software package, it is an approach to service delivery borne out of decades of real world problem solving experience.
Software developers develop software.
Each eServisys database is custom built to meet the specific needs of each eServisys client. The database schema and programming logic that drives eServisys was originally developed on an IBM AS400 platform. Pennrose continues to make use this long lived and highly stable IBM format for eServisys back-end file serving functions, with an active server page front end for facile assimilation by most PC users. The use of active server pages for the system's front end also allows eServisys to be seamlessly integrated a variety of back end database environments, including Oracle and SQL Server . Each new eServisys database is constructed in steps.