It has all the rating programs and e-mail, so I can pretty much handle everything from here. And there have been a lot of visits necessary these days, Bourdeau reports. I've had to rewrite a lot of my business because of the market. I have had to remarket a lot of my business. Prices have gone up a lot for everything and there have been some huge premium increases.
Some companies are non-renewing whole classes of business.
I feel bad when I have to deliver a really big increase. I do that in person and try to explain what's happening. I'm still able to do it, but I appreciate the help from everyone. That includes her mom, who not only watches Lachlan when Bourdeau is out calling on customers, but helps in other ways as well. Hepburn adds that Bourdeau's schedule has changed to fit Lachlan's.