Her job encompasses all areas of networking to include hardware, software, physical infrastructure, security, training and technical support. Working on a military installation, security is a significant concern. Security involves ensuring data integrity, user awareness, and protecting the network from outside sources. The training of the end-user is a tool used to ensure a secure networking environment. Classroom instruction is given on different applications and operating environments to keep the users current.
Technical support is always available to the end-user.
A three-tiered approach is used to solve a technical problem. These users are sent to training which teaches them to troubleshoot the more common every day problems end-users encounter. If a problem cannot be solved, the Help Desk is contracted, tier-two. If the problem is beyond the scope of the Help Desk other sources are sent out to solve the problem, tier-three. They requested information on our chapter and the different types of activities we have participated in.