Learn how to advise, suggest, inform, apprise, and persuade. Examine strategies for building trust and confidence. Master the art of disarming an angry or hostile customer. Develop excellent speaking, writing, and body language skills. Reexamine and recommit to the age-old precepts of common courtesy .
Several exercises allow participants to practice and solidify their newly learned skills.
Learn how to make customers feel confident, disarm angry or hostile customers. This course is designed for those who have little or no accounting experience, but want to have a better understanding of its concepts and practices. Participants will learn basic accounting principals and terminology and complete exercises using the double-entry accounting system. Instruction will include an overview of preparation and use of ledgers, journals, balance sheets, income statements and financial reports. This course will cover the basic tools and shapes used in creating various types of drawings.