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This Perspective is Part I of a two-part series that evaluates the trend toward networked call centers. It includes analysis of the end-user call center strategy, geographic coverage and the linguistic capabilities of the call centers. As e-government implementations proliferate, there are a number of key issues that are still unresolved. The finance and accounting outsourcing competitive landscape is a crowded and fragmented one, dominated by the large accounting and consulting companies but challenged by a crop of new entrants. The network infrastructure building projects are still being given high priority by governments, and enterprises are integrating electronic applications into their business models.