In addition, she has more far-reaching powers to investigate complaints and issue decisions on them. Privacy is fully guaranteed. In the first place, students should take their complaints to their own faculties, if necessary by means of the formal student complaints procedure. If that fails to produce a satisfactory solution, they can seek help from the university ombudsman. In certain cases, however, complaints can be submitted directly to the ombudsman.
Students can contact the ombudsman by phone, post or e-mail.
At all other times, messages can be left on the telephone answering machine. These will be answered as soon as possible.