Masks personal insecurity with public bravado. Aims to destroy confidence, encourages self-doubt. The picture that came to our minds. Passive-Aggressive indirect, dishonest style of dealing with people and issues. Pretends to be nice while sabotaging you.
Smile hides naked aggression.
Assassinates reputation with higher ups. Here's the control freak herself. Most transparent of the controllers. Approval must be solicited from her. Emotionally out of control.