The distinctive capabilities of the enterprise. The values and philosophies shared by members of the organization. Bias for action. Successful managers have a preference for doing something rather than recycling a problem through analysis and committee reports. Small plants are generally more productive than large ones.
Small organizations avoid excessive overhead and large numbers of staff.
Staying close to the customer. The importance of listening to the customer's ideas and complaints. Productivity through people. The people who do the work must be involved in decisions and exercise at least some control over the work. Autonomy and entrepreneurship.