These changes bring significant benefits, and most organizations already have deployed at least first-generation solutions based on new technologies. Many of these benefits are magnified by the addition of wireless technology. Allowing the sales force or the field service workers to work from the field, query online systems, have access to email and send maintenance information back to central systems greatly improves the return on technologies that, in many instances, are deployed already. Systems can match units with times customers are available and can dispatch immediately when necessary. Workload distribution and routing.
Systems optimize the workload of each unit and determine the most advantageous route.
Immediate access to information on a host computer. Field service personnel can access grid maps, technical drawings, technical documentation and instructions, inventory levels, previous service activities, customer account information and the like. They can get the information or take the action they need to make the repair or solve the problem. Immediate activity reporting. Field service representatives can immediately update corporate systems with information on their actions.