After more than 1,000 changes to the ERP system, including over 100 changes to the core package, the project was abandoned in favor of a web-based legacy system using SAS tools. Northwestern University - Northwestern has spent millions of dollars installing PeopleSoft software. In Fall 1999, hundreds of students who tried to register for classes from their rooms were unable to do so. Problems also delayed tuition payments and financial aid. Independent auditors are investigating cost overruns.
Software quality is another major problem.
There are too many bugs and patches breaking other parts of the system. Packaging, new releases, and fixes are not well tested and poorly deployed. Even outside University systems, there are concerns about PeopleSoft. W.L. Gore, the maker of Gore Tex, sued PeopleSoft in 1999 charging that PeopleSoft failed to properly install the HR software and damaged Gore s business operations. In the State of California, there have already been several well-documented problems with the privatization of data systems and computer centers.