The inside sales team no longer has to spend hours typing in orders, so they can spend most of their time advising our customers instead. Germany s Robert Bosch GmbH is a top-tier global organization employing some 180,000 people in 130 countries worldwide. Its products range from household appliances to automotive and telecommunications products. In particular, Bosch is the world s leading manufacturer of power tools, supplying tools under such internationally renowned brands as Skil, Dremel, Atco, Qualcast and Hawera. Aiming to streamline order processing and improve communication with channel partners, Bosch rolled out their new extranet with the help of Hamburg s Intershop Communications and Attachmate s e-Vantage HostPublishing System.
Weekends are often their busiest time.
Rich with useful content, the extranet also provides dealers with information about special promotions, product specifications and spare parts, as well as parcel delivery details including who signed for particular packages and when. The Attachmate e-Vantage HostPublishing System accelerated Intershop s deployment of the Bosch extranet by transparently handling all of the complex mainframe communication issues. This significantly cuts project turnaround times for e-commerce solutions in host environments. Making security a priority Of course, opening up Bosch systems to external partners over the Internet raised security concerns. Says Steng, We enable access to a great deal of sensitive data, to the extent that dealers can even query confidential information such as their own terms and sales for particular periods.