The airlines assert that the takeover will actually improve customer service. They believe that they would be able to provide more routes in the East and seamless international service. This plan has already provoked merger talks between the other airlines. Consumers and Congressional members are not so sure that service would improve. Since 1978, when the airlines were deregulated, there has been a significant consolidation of airlines.
Studies demonstrate that fares are higher at hubs dominated by few carriers.
Some airlines have been accused of illegally driving small competitors out of some markets. Customer complaints are rising, and have prompted airlines to issue voluntary standards. There is a fear that fewer airlines will mean less competition for the passenger's dollar, and that prices will increase even more. United is trying to dampen criticism. It promises not to raise fares for two years unless its costs, especially fuel costs, increase.