They will sacrifice customers time and money to save on the small charge the warranty co charges them for each call. Zenon had the equipment I wanted and the price couldn't be beat. It took two weeks for delivery as promised but some software was missing. After 3 more weeks I finally received all the software. The salesperson was friendly, though he was fired or either quit after I placed my order.
Tech support needs some help though.
They can be rude and slow to returns calls. They don't respond to calls or letters. They replace components with used or inferior parts. Takes a minimum of three weeks to repair anything sent in to their shop. Unskilled staff on phones and sloppy workmanship in assembling a computer.