Staffing considerations should include population statistics such as growth trends, age composition and education level of the available workforce, according to Iden's article. We also set up smaller centers because there may not be enough labor in the area to support a larger center. Our Lafayette center has 100 seats. We currently have over 300 agents and may have 500 in the future. Lafayette is the home of Purdue University, so we are able to hire people with a high educational background for our center.
Suburban areas can make for good call center locales.
We need to make sure there is easy access to major thoroughfares for quick arrival. A high percentage of unemployed or underemployed workers is also desirable. As a rule, we find areas that are dying for jobs and have funding for incentives. Suburban settings also can provide the right construction and real estate pieces of the puzzle. A lot of the smaller towns don't have the right type of square footage, so you have to be creative.