In today's ever changing world, one adage continues to hold true.
Teamwork builds loyalty, and loyalty builds profits.
The single most important factor to any profitable business is the ability and productivity of the staff. The Veterinary staff member plays an important and key role in the success of your practice, and if a team is formed, where each and every staff member knows his or her position, and plays that position in mid season form, you will no doubt end up with an all star team. Initially, each team member should have a written job description detailing each situation that he or she may encounter. Staff meetings should be scheduled on a regular basis, and a constant open line of communication between both yourself and your team, and between team members individually always helps control difficult situations. A hospital employee handbook should be in place and team positions defined.