PIN reset significantly increases the volume of calls to the corporate help desk. Users often wait up to half an hour on hold, each time they need to reset a PIN, or get emergency codes, for example. Alternatively ASAP users take four minutes to complete the entire enrollment process, which allows them to administer their token at their convenience. Automation of SecurID tokens using OTG's self-service technology provides cost effective, full 24x7 help desk functionality, and allows support personnel to focus on more technical issues. Where organizations have not yet started token deployment, OTG can assist in the deployment process by ensuring assigned tokens are activated only by authorized users.
Users enroll their voice and activate the token using NewPIN mode.
The standard registration process can be tailored to organizations' specifications to meet imposed requirements for fast and secure token deployment. Positive identification of individuals is determined using voice verification technology. Voice biometrics refers to the process of comparing a digitized sample of a person's voice with a stored model 'voice print' of that individual's voice. OTG uses SpeakEZ Voice Print Speaker Verification technology within ASAP to conduct the verification. A speaker's voice, like a finger print, is unique and virtually fraud-proof.