As a GOLD plan subscriber, you will receive a discount on all upgrades when they are released. Our development cycles have historically been between 12 and 18 months. Therefore, there is no guarantee of receiving an upgrade discount during any 12 month period. Updates are generally improvements in existing versions that are not related to functionality or new features. They are available for download from our web page at no cost, for all support plan members.
Upgrades are new versions that have major enhancements in functionality.
The newsletter will be sent electronically by email, and will be posted on our web site. Users are encouraged to comment on, and participate in the content of the newsletter. The Knowledgebase is a section of our web page where we post articles about using our products and sample applications. As part of our new support policy, we will be adding substantially to the Knowledgebase in the coming months. However, only two contact people from your organization can receive support for each support plan purchased.