This article series outlines a process for dealing with hostile or aggressive impulses in yourself and others while staying true to the good intentions they rode in on.
Some leaders get heavy-handed as a poor substitute for skillful assertiveness.
Other leaders, when caught up in the passion of the moment, may know exactly how to assert what they want, but unwittingly let frustrations build up inside until what eventually does come across is rude, abrupt and borderline abusive. It just isn t worth it. Here are four steps to dealing more skillfully with anger impulses. Notice your most prevalent approach to anger and aggression, and do the opposite . The next article will round out the toolset for dealing with sticky situations, such as the need to confront long-standing issues.