People with disabilities. They now take names, numbers, and determine who can ride, and who can t. They now have case files. They have an appeal process. They have databases.
Transit now keeps track of individuals, their health status, and their functioning levels.
Some transit agencies even try to monitor weather conditions, smog levels and daily moods of passengers. Now ADA has teeth. The first judgements are starting to roll in. And some execs are scratching their heads, not sure where to go. Strict guidelines have been developed.