Future complaints are avoided as parties learn to communicate better with each other. Parties are more satisfied with the problem-solving process and with the results. Relations with outside parties are improved. The process leads to more creative solutions. Internal morale is improved.
Turnover is lower.
Parties comply better with their settlement agreements. Productivity is improved. We have also found a number of specific examples of savings achieved through the use of ADR in workplace matters. The United States Postal Service, for example, has implemented one of the leading workplace mediation programs in the country. Postal Service policy is to conduct a mediation within two weeks after a complainant requests it.