Manager B, is also brilliant, also experienced, and also has a huge commitment to the company. However, she has a communication style that can deal effectively with conflict. In the same meeting with Bill and Bob, rather than squelch the discussion, she finds out what's going on, gets to the heart of the conflict and determines what there is to do to resolve it. Bill and Bob leave in partnership and in action on their next step. The conflict was handled at internet speed and the entire team is empowered.
Tips Create a culture for effective, efficient and straight communication.
Train staff in communication skills, particularly straight talk and powerful listening. Give positive reinforcement to those who handle communication issues effectively and with velocity.