The central problem for customers is shifting from getting a 'good buy' on a standardized commodity to deciding precisely what they need. Ever-greater value is being created by helping customers discover their unique needs and then tailoring products and designing services to satisfy them. When the well's dry, we know the worth of water. Delphi defines explicit knowledge as that which is easily codified.
Tacit knowledge is more strategically valuable, but more difficult to manage.
Tacit knowledge is more valuable to an organization because competitors can't readily acquire similar knowledge. IW Magazine Negotiating is about creating value, not dividing wealth. David Ghitelman Much of the time going through life is like going through the airport steering a loaded luggage cart with one bad wheel. Sometimes you just feel ridiculous, sometimes you actually look ridiculous, and sometimes all you can do is try to push it in generally the right direction. In the emerging economy, it's just the reverse.