SecureNym does NOT maintain copies of messages, including backups. Once a message has been deleted, it is gone forever. Once you subscribe, access is immediate through the web interface. Upon login, an extensive set of FAQs are available for just about any questions that should come up. Technical support is available by e-mail initially, and subsequently by phone if needed.
Support is a priority and is very personalized.
SecureNym is not to be used for any type of mass mailing. This includes mailing lists, of whatever nature. The total number of recipients of any message is limited to twenty. Anyone considering use of SecureNym for spam should NOT waste their time or money. SecureNym will not tolerate spam, and offending accounts will be cancelled without warning.