These types of distinctions are critical so the operational definition is clear and understandable. Fifth, document the operational definition. You should always document the new operational definition. This can help standardize training manuals and job procedures. Operational definitions get the voice of the customer into the process.
Workers are the main customer of safety.
Management intends to satisfy its safety customers, but unless operational definitions are used, what is intended might never be achieved. Defining in detail what we're after in safety can eliminate communication problems, barriers to effective teamwork, and an enormous amount of waste resulting from accidents and injuries. Copyright 2001 by Business News Publishing Co.