You Can Use Now 1.
Small touches can work wonders when it comes to customer retention.
A thank you can be as simple as a postcard, a premium insert or a note that's sent out automatically after a customer has enrolled. Asking your customer for an opinion is not only flattering, it's downright smart. Periodic performance surveys not only let you know how customers rate your products and service, they also infer that you value customer input enough to act on it. Empower your service representatives. This tip means you have to determine up front the potential lifetime value of a customer and how far you can afford to go to retain each one.