The leader's challenge is to unleash and focus this energy, inspiring people at every level of the enterprise to pitch in with their minds and hearts. Leaders need a deep understanding of themselves. They must know their strengths and shortcomings, which requires a lifelong process of discovery, and they must be able to adapt to new circumstances. So too with their organization. It must promote constant innovation, and the leaders must encourage their people to refresh their skills and renew their spirits.
Successful leaders know the power of diversity and the poison of prejudice.
They understand their own biases, and they actively cultivate an appreciation of the positive aspects of people's differences. In their organizations, they insist on a culture of mutual respect. In a world where smart solutions outpace excessive work, creativity is crucial. Leaders pay close attention to people's talents, leaning on their strengths and managing around their weaknesses. They encourage independent, challenging thinking, and they invest in technologies that facilitate the efforts of their people.