Staff oversees replacements of hydrants, sewer mains and sewer services. Employees attend training seminars on confined space entry, cross connection control, MWRA procedures for drinking water sampling, hydrant maintenance and courses relating to the State certification exams. Seven employees are State Certified Drinking Water Facility Operators. One is a grade 4, three are Grade 3's, two are Grade 2's and one is a Grade 1. Another employee is a State Certified Back flow tester and Cross Connection Surveyor.
Staff responds to emergency water and sewer repairs day and night.
Service interruptions are kept to a minimum but breaks are often at times and locations inconvenient to customers and motorists.