He has over 20 years of hospitality management and ownership experience. From 1989 to 1995, John was an Assistant Professor at the University of Alabama. In 1995 he left the university to take over as Vice President of a regional restaurant chain until the call came to go back to school not long ago. He is currently Associate Professor and Department Head of Hotel, Restaurant and Tourism Management at Golden Gate University in San Francisco.
Self now provides workshops and seminars to the hospitality industry.
John is also a co-founder of Restaurant Voice. Click here now to read John's latest work. There was a feature article in last week s Wall Street Journal complaining about the restaurant industry s new-found rudeness . The article points out that this perceived rudeness manifests itself in charging customers who either cancel their reservations after-5 PM of the same day or do not even show up at all . It is unfortunate that this is seen to be rude as this is the result of a truly painful decision by restaurant owners brought about by a minority of customers.