May create databases of documents such as reports, technical manuals or resource materials used for special projects. State employees use the department's website and their email software to register, request loans, photocopies, current awareness services, literature searches, document retrieval, and to schedule training or consulting services. Structure website for usability, write description of services, design forms and links to service providers, and maintain functionality. Register patrons, loan materials, photocopy articles, retrieve documents, shelve materials, orchestrate current awareness alerts, and conduct mediated literature searches in timely fashion. Well-designed web access is likely to increase demand in each of these areas.
Urgent requests receive priority attention and are handled within required timeframes.
Librarians are readily available by telephone or in the library and assist individuals to define questions, use resources, and develop strategies for finding answers in unfamiliar topic areas. Assumes adequate staff to provide prompt response to reference requests by phone, email, or in person. Requires skill in interpreting requests for information, knowledge of the content of pertinent resources in a variety of formats, awareness of state government issues and agency research interests, and skill in using online computer databases, bibliographic and full text databases, internet directories, and search engines. Librarians provide expert instruction in using the Internet, networked information services, and software for managing individual professional and agency information resources. Requires assessing state employee training needs in terms of topic, level, and scope for regularly scheduled workshops on navigating the Internet, searching Gale and other systems, using internal library system resources, and managing individual agency information resources.