We want them to easily access any and all information that helps them make their recommendations. In her job, Ms. Munday often finds herself criss-crossing the country, keeping telecommunications consultants up to date on Sprint Canada's continuing innovations and introducing them to the company's team of experts. Whether a business is rolling out a corporate network, plunging into electronic commerce or trying to reduce its overall telecom costs, Ms. Munday can tap into Sprint Canada's internal expertise and provide the answers about what the company has to offer. We want consultants to be aware of and understand what we have. The tools she uses to deliver that information vary.
Seminars are one example.
This year, Ms. Munday has staged nine of them, which she takes to places where both the consultants and their customers are based, including Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Montreal and Halifax. Often, it's a simple matter of arranging a meeting with an in-house specialist, manager or executive. Speed is almost as important as the depth of information. While I can't make any claims about knowing all there is to know, I do know how to get the right information and how to put consultants in touch with the right people, fast. In the past, consultants didn't know who to call.