That way when you call for assistance if you need it you can describe the problem and when it is happening to you. Before calling please do the following things. First - Check to make sure the phone line works. Try a phone in the house and see if there is a dial tone. Also if you have moved your computer recently, please make sure that the line to your modem in your computer is plugged into the jack called line in and not into the jack called phone.
Some computers only have one jack on the modem so the line can only be plugged in here.
Second - Reset the computer by shutting it off after closing all open programs. Restart the computer and try again. As well if your problem is with email - shut down the email program and restart it. If the problem persists please call 885-2641 and check to see if we are anticipating any problems with the Internet. Also look back through your email and see if there is a message from myself, Peter Buchanan or from North Shore Internet.