Every campus environment, infrastructure, network and culture is unique. Technology is not self-contained . It reaches every location, activity and constituent of the university. Technology is strategic to the institution, a fundamental, mission critical function of the university. Outsourcers do not necessarily see it in this light.
Technology management is only one piece of the technology puzzle .
Outsourcing separates this piece and tries to deal with it out of the overall context. Outsourcing doesn't eliminate the institution's management responsibilities , just changes their nature and level. In other words, someone still has to manage the outsourcers, the contract, the interface with the university, etc. It's not a question of whether or not to outsource technology services. The question is what and how much to outsource.