Currently, the inspection database at the DOH is only updated once a week, when field employees come into the office. With a mobile application, the inspectors could update information quicker, and the public could have access to reports quicker quite possibly, quicker than a New York minute. The New York City Department of Health discovered a quicker way for consumers to access database reports via a Web site. While satisfied with the traffic it received, the agency investigated improvements and is currently implementing a mobile application for field inspectors. There might actually be something we can learn from them.
Web enabling, or customer self-service, is the first lesson.
To customers, there s a huge difference between spending five minutes on hold and spending five minutes easily browsing an informative Web site. Investigate efficient, mobile solutions for the field. The time that is saved from tedious scheduling, could free enough room for one more appointment each day. The exam focuses on dependability. The grading scale is simple.