The Centre also won a third place award in the Total Program Category. This award recognizes the volunteer program at the centre and the Volunteer Handbook, a training guide that Proulx and former Centre employee Somei Tam worked on together. The training guide was written to help the 72 volunteers at the centre learn how to work with students with disabilities. The Centre maintains this high standard by offering a wide range of services. There are specialists available to assist students with learning, visual or physical disabilities, attention deficit disorder, non-visible disabilities and students who are deaf or hard of hearing.
Students initially meet with centre staff to assess what accommodation needs are present.
The centre assists with in-class and formal examination arrangements, offers volunteer support services including notetakers, readers, etc., and offers library services and personal counselling. These services are free of charge for the more than 700 students registered with the Centre. Nancy Adamson, Director of Equity Services, says that the Centre's programs are of such high quality because they remain focussed on students needs. At Carleton, we've integrated the support and accommodation of students with disabilities into the functioning of the University. It's an important vision for how we provide services at Carleton.