They can view their appointments with customers. They can also view customer referrals assigned to them by their supervisors. Users in this group cannot schedule appointments or create or make referrals to other OSOS users. Clerical staff, reception staff, clerks, rapid-response specialists in the field and volunteers can be included in this group. Professional Group Gives access to the Provider, Customer and Employment Plan Modules.
Users can perform provider and provider offering searches.
They have read-only access to all provider information, including contact information, location and services. This group can generate provider correspondence. Users can perform customer searches, edit and create new customer information, including customer services. Users can generate customer correspondence. Users cannot delete customer services they have created.