The legal structure, culture, and society of a government will affect how Internet and other technologies are introduced into governance. Nonetheless, all governments see Internet as something very different and very promising. Every government has a range of Internet based programs and emerging plans. Iceland, for example, is converting its libraries into information centers which will provide Internet access to the public. Iperbole allows the citizens to address messages to the city government in a free-form way.
Technology examines each message and determines the appropriate office to route it to for action.
The system has 11,000 users. Thousands of e-mail messages are exchanged daily. There are many active discussion groups. The Iperbole system in Bologna, Italy may be a model for all governments. Barcelona in Spain has a system, which encourages citizen participation through the Internet.