Windows Media Player Version 6.4 or higher. If you do not have the player installed, click here , for instructions on how to download and install windows media player. Once you have the player installed, or if you are certain you have it installed and the box above says you do not, click here to test your player . You should have heard a short audio clip. If you did not hear the clip but are certain you have the player installed you may be suffering from one or more of the issues listed below.
Some corporate sites restrict the use of streaming media within their facilities.
If you suspect that your corporation has restricted the use of streaming media contact your system administrator. Network Congestion - If you are on a slow or congested Internet connection you may be having trouble connecting to our media servers. You may want to try reconnecting to the Internet. Old Driver Versions - If you are experiencing blotchy video or poor audio quality you may want to try upgrading your audio and video drivers to the latest versions. Other Issues on the Microsoft Windows Media Web Site To download and install the Windows Media Player using Internet Explorer On the Windows Media Player download page , select the appropriate player for your operating system and click the Download Now button.