Our system builds on your existing infrastructure and interfaces with your existing internal systems. TactiCom clients who have provided sales status, reports and tracking via telephone support operators see an immediate cost reduction as telephone support is no longer required. Payback is dependant on volume of callers and typically ranges from 60 days to twelve months. Typically, our clients make sales support information such as brochures, newsletters, product announcements, price lists, etc, through their Intranet interface. Large corporate accounts have direct access to their account information and can check on their orders directly.
System has an intuitive, menu driven interface that requires minimal training to operate.
The system only requires basic web browsing knowledge to operate. Order shipping status screens display shipping details along with tracking details from the shipping company used. The system displays a list of orders. The sales agent can sort orders by date, invoice number, cost, and other headings by simply selecting a column title. This file can be opened in a word processor, spreadsheet or database by user for further analysis.