The majority of verbal communication is spent in conversation.
Some conversation is informal and comfortable, like with family or friends.
Other conversations, usually with strangers or people in authority, can be awkward and clumsy. The following pointers are geared to make discussions more relaxed. The easiest way to start a conversation is to focus your attention on the other person. One way of doing so is to ask open-ended questions, questions that require more than a yes or no answer. Closed-ended questions usually mean a quick end to an exchange.