After listening to your concerns the patient support officer will discuss the options available to you and offer further assistance as required. If the patient support officer can not assist they will do their best to identify others who can. The service is free and confidential. In most cases the patient support officer will be able to provide you with assistance over the telephone. The Commission produces a range of brochures, which may be obtained by ringing the Health Care Complaints Commission.
Some brochures are available in community languages.
Staff can talk to consumer groups and health providers on a range of topics related to health complaints and patient rights. Requests for presentations should be in writing and addressed to the Commissioner. 99268184 Liverpool 98285710 Concord 97368300 Newcastle 49214943 Telephone numbers for the PSOs rnay change from time to time. If you have any difficulty please ring the Health Care Complaints Commission.