Users dislike the user interface provided by the current system.
User interfaces decoupled from information resources Administrators dislike the close coupling between information resources and the particular user interface that is provided for each resource. Improved service for Internet access Originally, the current system was designed for dial-up access. Problems have been encountered when accessing the system via telnet. In the current system, users log in to NCMS's host and execute the user interface programs directly. A client-server model would scale more efficiently.