Documenting calls can protect a Leader. In the unlikely event that a legal action arose, detailed information from a Leader's log would more than likely be helpful in documenting what she said. Remember that the most important reason for keeping a log is to help you better help the mother. A ring binder containing Leader's log sheets. A bound notebook.
Some Leaders keep log sheets on a clip board by the phone.
After the statistics have been reported the sheets are placed in a binder for storage. Many Leaders keep logs on their home computer with a paper or electronic copy as backup in the event of a hard drive failure. Leaders who answer LLLI Help Forms, who post on electronic bulletin boards or who receive emailed breastfeeding questions from other sources find that using the computer is an especially efficient way to keep a log. Cynthia Payne, a Leader in Massachusetts, USA, saves her written responses on a floppy disc. This saves her time by allowing her to use an answer she has already composed as a template the next time she encounters a similar question.