Give the car a good test drive, and return to the shop immediately if the problem still exists or you notice anything else wrong. Save all repair receipts. You must be given repair orders for any repairs made in Massachusetts. Documentation, including records of maintenance work such as oil changes, may be helpful if a mechanic is trying to diagnose a problem or you have to document the car's repair history. Even if you followed all of this advice, it is possible that you could have a dispute with the repair shop.
Solution Try to discuss the problem with the manager of the repair shop.
But a compromise may be the most practical solution if the extra work was clearly needed and the additional cost is not excessive. If no agreement can be reached, you may have to pay the charges to get your car back and then contact your local consumer program or the Better Business Bureau for assis- tance in getting reimbursement. If you pay the bill with a credit card, you can dispute the charges in writing with the card issuer. After repairs are made, you discover the car still stalls. Solution Sometimes car problems are difficult to pinpoint, even for competent mechanics.