For example, this standard recognizes the cost of developing the new process. Intellectual capital experts are also exploring linkages between certain knowledge-generating activities and future economic performance. They are considering issues such as the link between the amount of training given one year and financial performance two or three years later. The Knowledge that Organizations Seek Knowledge management seek to track a variety of types of information. Many are facts and can be inventoried.
Some information goes beyond facts and provides rich detail, commentary, and reflections.
The guidelines might be a scoring or priority system. For example, after one hotel chain introduced express check-out, others quickly recognized its value to boost efficiency and satisfaction. When many others adopted it, it became a de facto best practice. Although neither the best practices or lessons learned might appear to be relevant at first glance, on the surface, they can be shown to transfer to your industry. Large organizations in which people typically are not aware of the full breadth of expertise inside the company find these yellow pages extremely helpful.