Managers can change one or more of the structural components as far as degree of complexity, formalization, and centralization. Managers might change the actual structural design. B. Changing technology is another option and might include any of the following. Introducing new equipment tools or operating methods. C. Changing people is the final option.
Sensitivity training is a method of changing behavior through unstructured group interaction.
Survey feedback is a technique for assessing attitudes, identifying discrepancies in them, and resolving the differences by using survey information in feedback groups. Process consultation involves help given by an outside consultant to a manager in perceiving, understanding, and acting upon process events. Team building includes interaction among members of work teams to learn how each member thinks and works. Intergroup development involves changing the attitudes, stereotypes, and perceptions that work groups have of each other. There are some issues in managing change that managers will face even into the twenty-first century.