Some teams work for years on specific problems with little to show for it. Problems thought to be solved keep recurring.
Teams jump to solutions without clearly identifying and understanding the problem's root cause.
Lack of communication across functional boundaries blocks progress and lowers morale. Attendance at team meetings is poor. And groups often do not know that another group within the same company has already solved a similar problem. Introduced to CQM by Professor Shoji Shiba of MIT and adapted by Teradyne, Polaroid, Analog Devices, and BBN, this one-day program is designed to help everyone in your organization resolve problems that impact progress and profits. CQM's 7-Step Problem Solving Method offers a standardized, disciplined approach to using quality tools to explore problems, understand root causes, and implement solutions that stick.