We will be focusing on this area in the immediate future. We are in the process of developing reimbursable programs in the areas of civil service reform partnerships and discrimination complaint investigations which will also increase reimbursements for the Division. The building of staff capacity within the Division is clearly viewed as a necessary priority. We currently are placing too much dependence on too few key staff to deal with the critical work of the Division. We need a greater organizational focus on and commitment to developing our staff capacity.
Training is viewed by many as a reward for doing a good job.
Training must be a priority for all staff, especially for those who would most benefit from additional development. Consequently, there is a need to provide staff with a clear sense of purpose and direction and to provide more job enrichment for all. We also need better awareness of how our attitudes and work habits positively or negatively impact the perceptions of our customers and fellow team members. There is a growing realization of the need for and importance of team efforts in achieving the objectives of the Division. This is important, both in terms of ensuring the effective use of increasingly limited resources, as well as realizing that working in teams often ensures the most effective solutions.