Most of the problems we have with computers are the result of intra-platform incompatibilities. In the good old days, people could work around a problem and solve it, but not with Microsoft's never-ending upgrades.
Users encounter any number of time-consuming problems as they try to get a system up and running.
This is the result of recompiling the same code over and over. The 713 simply wouldn't accept the gateway and DNS information. I called the company to walk through it. We thought the problem had something to do with the oddball Sprint 'modem', which is actually a DHCP server, despite the fixed IP address I was given. I later discovered that when I first got on the Internet, an OS error message told me that I had no connection and could either work offline or 'try again'.