The unit will be booked as Arrived Confirmed when all information is complete, and given a consignment number that is used for accounting purposes. An engineer will be allocated the repair and any parts necessary to complete the work can be ordered through the system which will then be processed by Anne King who is in charge of this area. Reminder screens always ask if details are correct before information is saved. All events are date and time stamped. The Repair Chase information screen provides workshop information on the fly regarding status of a repair.
Temporary file is made for example of all video repairs in the system.
When a price query on a part has been made, the system asks if postage and packing are to be added and if so, a lookup table will be accessed. The minimum parts cost and the retail price information are then combined to price the job. The status of every repair job and parts order can be easily tracked and this is backed up by a very comprehensive set of built-in reports that are simple to generate and available to both office and engineering staff alike. For engineers working in the field, a diary system is used. An engineer will be allocated a visit and an arrival time scheduled.