Construction firms succeed or fail based on the quality, skills, and motivation of their employees. This critical function often is overlooked by many construction managers. Quality team members must be recruited and given the skills needed to provide excellent customer service. Unplanned Leadership Changes. Unplanned changes in leadership can be devastating to a construction firm, whether it be from retirement, illness, death or resignation.
Succession planning is essential to ensure continuity of operations.
This issue needs to be addressed in the firm's business plan. This is particularly important in family-owned businesses. To be successful, construction firm managers must understand their customers expectations and achieve them while earning a profit. They need effective business plans that are understood fully by all their employees. These plans can be quite sophisticated or rather simple.