Maintains personnel subject-matter files. Knowledge of Federal personnel policies, regulations, principles, and terminology to analyze situations, answer basic inquiries, and resolve technical discrepancies. Knowledge of standardized personnel coding and processing procedures to handle forms and other related documentation. The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices.
Work is reviewed for accuracy and compliance with instructions.
Review of the work increases as assignments are more difficult or unfamiliar. Guidelines include the Federal personnel regulations and Departmental and NFC procedures. The employee uses judgment in selecting, applying, and adapting general guidelines to specific problems, considering situational similarities and differences. She refers any significant problems or deviations to the supervisor or a higher-graded employee. Works also consists of standard explanations of personnel programs or policies.