We do reserve the right to issue refunds where we have identified fraud. If the customer denies the charge and we cannot prove supply, or if there was a fraud and the bank chargeback to us, we will do a refund but not penalise you with any chargeback fees. Don't get too obsessed about chargebacks - we suffer perhaps one or two a month out of thousands of transactions. We prefer to rely on anti-fraud and fraud preventive measures. We can calculate and collect the money required to be accounted for under EEC VAT rules - please see the discussion paper by clicking here .
Some people have Internet access but feel uneasy giving their credit card details online.
Online Pro-Forma invoices available where required by the customer to release funds in advance of receipt of product. Afiliate program - your dealers sell for you via our system and both they and you can see online reports. Click here to read how it works. Also where you do refunds and edit your existing details and add new programs. To see a sample admin area please click here and just click on the Login button.