We see training as a social event and the social context shapes the experience and outcome of the entire training process. The cost of the entire process that leads to a trained user matters to the viability of the CIW and the contribution of information to administrative processes. Just as our assessemnt of the cost of inadequate training is very informal, our measurement of the cost of providing training is fairly enexact.
Training is available in several different modes.
The value that a CIW user receives does not necessarily equal the cost that IRM incurs, since we know that individual effort and discussion between users contribute a great deal to the development of a trained user. How CIW users are recruited for training affects the expectations and skill-set that they bring to the training event. We need to identify and organize all of the different things that a trained user needs to know. We need some way of systematically setting priorities within the curriculum so that the most important, foundational materials are covered first.