The Office of Patient Advocacy supports the patient care, education, and research missions of the MGH by combining the OPA's advocacy expertise with the staff's expertise. The patients and families are the primary customers of the Office of Patient Advocacy . The Office of Patient Advocacy supports the MGH in the management of patient care through a well-designed Patient Advocacy Program. Ultimately, all members of the MGH community are our customers. In order to achieve our vision, targets need to be articulated.
Targets are long-term outcomes set for measurement of vision attainment.
Strategies are objectives identified annually to reach our targets. The staff of the Office of Patient Advocacy refine the tactics and develop a plan for implementing the tactics. Design a structured process for identifying service and care trends across the hospital.