It seems 1998 will go down in history as the year bureaucrats really tried, hard, to kill the Web. They won't succeed at that, but they will succeed in angering many, many people, including their customers. If it continues, they'll lose those customers as a direct result of their Web efforts. Clueless is the Medical Center of Delaware in Wilmington. The site is very pretty, with lots of information, but try to follow-up.
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