Pathways Home Page Teachers know that the monumental task of integrating new technologies into the daily life of the classroom is their responsibility. For example, when computers are available, they can be as old as the students themselves. A phone line in the classroom is often still an issue, much less Internet connectivity. Teachers hear horror stories about equipment failure, software complexity, data loss, embarrassments, and frustration.
Timing is everything, particularly when it comes to technology.
Infrastructure repair or upgrades must be responsive and well timed. Frequent occurrences of a server being down, printers jammed, or insufficient computer memory will not only disrupt instructional and administrative activities but also may undermine the entire technology program. When teachers are trying to use technology in their classrooms and they encounter difficulties, they need immediate help and support. Not next week. Perhaps the best situation is having a staff member in the building whose role is to provide technical support on a full-time basis.