Get legal staff involved as early as possible. Contractual issues and liability questions must be resolved quickly and with the assistance of legal staff. Top management support is critical. Keep leadership aware and make a forceful case without being an alarmist. Assign a top-flight manager and provide the resources and authority necessary to get the job done.
Technical support is key.
Be willing to pay for the talent and expertise needed to accomplish necessary tasks, whether contract support or in-house staff. Have a test plan and follow it. Many estimates of ITS Y2K repairs indicate that testing will take up half of the overall project time line. Provide information on ITS Y2K compliance through databases and customer advisories. This kind of visibility for ITS may not occur again in the near future.