Provide technical support for College owned equipment and software located off campus in non-residential sites, as approved by the Director of Computing and Telecommunications. Provide technical support for College owned equipment and software that is located off campus in residential sites. Provide technical support for personally owned computer equipment and software, even though the equipment may be located on campus. B. Rationale - 1. Support for the equipment and software located on campus requires all the available technical support staff.
Technical support is difficult to provide at a distance.
Often calls cannot be resolved over the telephone, requiring an actual visit to the ailing computer. The Computing and Telecommunications staff is not equipped to make house calls, e.g., available repair kits, vehicles, etc. 4. Personally owned equipment is often not similar to equipment or software owned by the College, making troubleshooting more time consuming. The use of College staff resources to support personally owned equipment and software is a questionable fiscal practice. These resources are to be used exclusively in support of the mission of the College.