The educational provider employs sufficient administrative and technical staff to handle the specialized tasks of registry, despatch, management of assignments, and administrative support. Staff selection and promotion criteria give priority to quality of performance in course development, teaching, and management of learning.
Staff is trained, monitored, and retrained for the specialized roles and tasks they perform.
There are systems for the dissemination of newly acquired skills and information. There is an effective performance management and appraisal system for all staff.