Behind the garage door is a direct link to their chosen servicing dealer and the manufacturer of that vehicle. A wide range of information about the vehicle and the dealer will be available to the consumer. For examples, users can see what openings are available for service appointments, obtain a binding price quote for service and schedule an appointment. Owners automatically are provided with a service history for their vehicle from dealer service records regardless of which authorized dealer performed the work. Using these individual service histories, customized maintenance schedules and service reminders can be developed.
Users also can obtain manufacturer warranty information and possible recall notifications.
Company Background IBM IBM, with headquarters in Armonk, N.Y., is the leader in creating, developing and manufacturing the world's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. IBM translates these advanced technologies into value for its customers through its professional solutions and services businesses worldwide. ADP Dealer Services Group ADP Dealer Services Group is the leading provider of integrated computing solutions to more than 18,000 auto and truck manufacturers and dealers throughout the United States, Canada, Europe, Asia and Latin America. The Dealer Services Group is the third largest business unit of Automatic Data Processing, Inc. Newgen has more than 600 employees and a customer base of approximately 5,500 dealerships and relationships with 11 of the industry's top automobile manufacturers, making it the undisputed leader in the CRM space of the automotive industry.