Desktop technology that includes PC hardware, software, printers and related equipment. Fiber Optic Cable linking all City buildings. An Iowa Communications Network and Des Moines Protective Services Agreement that provides communications for the City Police and Fire Departments with access to training facilities state-wide. The IT department supports over 1,200 workstations in approximately 50 different building locations through out the City.
Support is provided for all hardware, software, printers and related equipment.
Microsoft products are our standard desktop applications. New PC's are installed with Windows 98 and Microsoft Office products. For additional information, please access User Support. Each request for service is logged onto HEAT, our Customer Response software providing necessary information and tracking for the request. Approximately 800 requests for service are logged each month.