The typical telecommunications system inquiry starts with direct contact between UniversalCom and as many levels of the potential customer's management group as possible. Where required, customer trunks and internal wiring are ordered and installed, customer specified information is gathered for software and database design, software programs are installed and tested, customer communications and information system staff receive preliminary training, and maintenance, test and quality assurance plans are provided. The individual components developed during the previous phase are transported to the customer site, installed and tested. Station equipment is installed at predetermined end-user locations.
Training is a critical element of the implementation process.
The CSR will discuss with you the scope of the training services and materials available and together you will create an exciting learning experience for your staff. Training usually consists of classes at your facility of approximately ten employees each who share similar job duties or who will be using the same type telephone. The functions of the system will be thoroughly discussed and the activation of various features will be demonstrated. At this meeting a user guide will also be provided to each user, which they will keep, for future reference. Special attention is given to the main operator and back ups.