Revenge of the brick and mortar. This is an inefficient market with lots of information asymmetry. Information technology can reduce asymmetry. Where it does, prices drop. Buyers have issues.
Sellers have issues.
Candidates have issues. All need to be unlocked. Faster, better, cheaper. The ticket to owning the client is owning the software on the recruiter s desktop. Observe that B2B companies, like Ariba, became software companies.