Telephone extension numbers are provided to all residence hall students. Electronic voice messaging is provided to all faculty, staff, and residence hall students. The information technology call center, a hot line for technical support of all kinds, is available 24 hours a day, seven days a week. The desk is staffed with IT technicians and support staff during normal business hours, but urgent and emergency support needs can be addressed around the clock. A regular schedule of short informational seminars and hands-on training sessions is provided free of charge to Loyola students, faculty, and staff.
Topics range from setting up and caring for a personal computer to designing personal webpages.
A variety of computer-based training on many popular software programs is also available through participating colleges. Each student is individually assisted in formulating a personal strategy for achieving academic success. The plan may involve OAE tutoring or referral to other university services. Before being assigned to a tutor, students meet with an academic counselor to determine the best course of action. OAE provides course-related tutoring across the curriculum.