If your log shows that the distribution and updating of software takes several hours of support time per week, then look at installing a back-end software distribution system. Also see the review of Mical Development's Full Armor Zero Administration in our issue of May 5. Software metering systems can save money in networks with more than half a dozen nodes. They track the number of licenses in use, prevent abuse, and allow you to buy less than the maximum number of licenses. Note that the agent software can prolong the boot process and that the metering steps require some end-user training.
Some users resent the intrusion.
Hardware inventory systems help in troubleshooting and can control pilfering. They should be working in your computers if you find that you sometimes lose RAM or other computer pieces and parts. Some users resent the intrusion of the inventory agent software. Road warriors and people working from home can cost two to three times more to support than office workers, and they often lose their own productivity to computer problems. Practice using remote-control software to examine remote PCs and build the skills needed to help distant users.