All requests for service are responded to within three working days. The Client Advocacy Service reports to the MHA's Board of Directors, which provides independent oversight and sets program policies and activities. The Client Advocacy Service receives funding from New York State Office of Mental Health. Direct services are provided in areas such as Social Security Disability, Supplemental Security Income, Public Assistance, Medicaid, Medicare, Food Stamps, housing and consumer credit. All investigations, reports, recommendations and services are strictly confidential.
Training is provided to mental health professionals and the community at large.
This furthers the MHA's mission to educate the community on issues relating to mental health. Legal Consultation is available to the providers of mental health services. Through this service, they are able to identify and address those issues which give rise to legal or ethical questions. The Client Advocacy Service works cooperatively with many public and private nonprofit organizations to maximize its effectiveness. It is a recognized component of the Erie County community mental health system and receives referrals from public, private and volunteer agencies and practitioners.