Not a 1999 Threat to Service Revenue. All NextGen Service Providers should be given the opportunity to have equal access. Available equipment in the marketplace needs to support this. Single stage dialing for gateways needs to become the norm. Embedded DSP may help solve this 9.
Work still needs to be done to ensure widespread interoperability between all vendors.
Run Internet Call Center applications on well managed corporate Intranets and Extranets. Forget about using the Internet for customer Care unless you really don't care much about caring for your customers. The Internet is the world's largest test bed. It is not an environment anybody can directly control and make QoS guarantees. The QoS on the Net is predictably unpredictable.