One particular justification for IT spending leaves him hopping mad. Even in very big organisations people will say a certain measure will save 15 minutes of everybody's time. Multiply that by 1500 employees, and you're saving 15m a year. Dart lays part of the blame at the Government's door. Don't buy just because a Government initiative has trained somebody to use them.
Similar principles apply to investing in electronic commerce.
You must know what it's for and what you are going to get out of it. You make the decision - don't let anybody push you along. Small businesses are certainly lagging behind in this area. However, nobody knows how many are online already so it's difficult to set targets. Businesses are not being shown how e-commerce will affect their bottom line and some are investing without doing a cost benefit analysis.