These quarterly workbooks include technical drawings, reference charts, and details to enable your Parts Department personnel to provide more knowledgeable customer service when you need parts and service. Workbooks Merchandising Training Workbooks detail how to build displays and organize products for a variety of store layouts. This program focuses on showing dealerships how to create a more pleasant shopping environment that allows you to quickly and easily find the products you need. The goal of the National Training Team is to provide dealers with high-quality customer service skills and streamline the overall process of business interactions. Training teams consist of highly skilled Kenworth employees who specialize in a variety of areas.
Teams go to the dealership to provide training on-site.
The training needs for the dealership are assessed and training is customized to meet the dealership requirements and priorities. A variety of training programs is covered in this program. The benefit to you is knowledgeable customer service from professional dealership personnel. Classroom Training Traditional classroom-based training taught by professionals is available for all dealership personnel. The focus is on hands-on instruction and interactive learning.