My experience with technical support has been very positive. In dealing with forecasting software, many times the data set being used is the source of the problem, so in some cases it is easier for BFS to diagnose a problem by trying to replicate the error on their end. While this may have required a several day turn-around a few years ago, it can be performed much more quickly today by sending data set files via the modem or the Internet. Business Forecast Systems maintains a support staff that is trained in the use of the software and also in statistical forecasting. This enables them to respond quickly and efficiently to both operational and statistical questions.
Support is available by phone, fax, mail and over the Internet.
Best features The software boasts many fine features. I'll note three of my favorites. First is its built-in expert system that automatically matches the best statistical forecasting technique with the historical data set of each variable to come up with a forecast. This software looks for data properties that lead to a specific technique and then, if the results are ambiguous, try the remaining viable techniques and measure their performance. The objective of this expert system is to pick the optimal technique.