Regular preventive maintenance is scheduled and performed, reducing the risk of breakdowns. Customers reduce or eliminate the overhead costs of operating their own shops. More effective maintenance lowers running costs, makes equipment more dependable and may allow fewer trucks to do more work. Flexibility of service hours makes equipment more productive by allowing service during off-schedule times Emergency road service is available 24 hours a day through Mack Central. Driver morale and company image are improved with clean, well-maintained trucks.
Service is available nationwide.
The CM program is designed to serve customers who want to own their trucks but also want the benefits of full-service leasing. Some companies may desire ownership, or they may be locked into a tax-oriented lease and wish to benefit from a controlled maintenance program. CM compares item for item, benefit for benefit, with full-service leasing and still allows customers to own their trucks. The intent of the CM program is to provide customers with a valuable service and help control maintenance costs. This ensures customer satisfaction with Mack products and, at the same time, provides additional services when needed.