You waive your rights to sue for malpractice and have to arbitrate if you're injured. Once again you've lost your chance to go to court with a legal claim. All of this sounds outrageous. The reasons are obvious. Congress or state law has created specified rights for consumers, patients and employees.
Statutes generally spell out the available procedures and remedies if there are violations.
They even try to deprive consumers and others of the hallowed right to a jury trial. They are substituting private decision makers who could be biased in favor of the business or organization over the individual. On the face of it, that looks like a blatant affront to public policy. But there is another side to the story. While mandatory arbitration is subject to numerous theoretical objections, as a practical matter it may well offer persons with small monetary claims a better opportunity to secure a remedy than a traditional legal action.