Labor contracts usually contain provisions calling for the arbitration of grievances that cannot be settled. The disputes arbitrated involve issues in such areas as discipline, discharge, demotion, promotion, productivity, pensions, and seniority. Insurance claims are also administered by the AAA under its arbitration and mediation rules. Claims arising out of automobile accidents involving uninsured or underinsured motorists can be filed under the AAA's accident claims rules. Uninsured-motorist coverage protects motorists against financial loss from personal injuries inflicted by uninsured drivers.
Securities arbitration is an area of steady case growth.
Disputes arising out of contracts between stockbrokers and customers are generally handled under the Association's Securities Arbitration Rules. An important feature of these rules is the requirement that the majority of arbitrators on a panel be people who are not affiliated with the securities industries. Trade associations and professional societies in many specialized fields use the AAA's services to resolve disputes. Procedures and rules are developed to meet their needs. Panels of neutrals who are familiar with the field and the technical questions involved are recruited and trained.