Voice and data communications converge at central offices or switches. When data are sent from your computer to another destination on the Net. For example, you upload e-mail. The cost to install cable modem and DSL service, combined with monthly service charges, can be steep. Even those who have access to broadband services often face spotty service, lax security and tech glitches.
Speed degrades with every foot farther from that central office.
However, for rural consumers, the cost is prohibitive. In addition to the larger phone companies, private firms are joining the DSL fray now that the FCC has given them permission to share existing phone lines. While these firms are delivering faster speeds than their larger rivals, their rates and equipment charges are double and sometimes triple. Unfortunately, consumers find out only after opening the box whether their skills are up to the task of installing an internal modem and configuring their PC, as well as loading at least five CDs' worth of software. Cable modem Cable modems have their own problems.