Besides, it will also help consolidating the company's position in the paging business, giving it the ability to offer new services like e-mail through wireless access protocol in pagers. The group also operates in two other circles, Punjab and Karnataka, under another company. In time, both the companies will be merged into a single entity. Also on the anvil are expansions in switch capacity and PCM links, which, according to company sources, will take the brand beyond Calcutta. The company also proposes to set up a tri-lingual call centre, which would enable customers to get responses to all their queries in three languages of their choice.
Spice offers services in Bengali, Hindi and English.
CTI involves full background information on all its customers, which pops up whenever a customer calls the customer care hot line. Tata Steel is targeting to export over one-fourth of the flat products from the new CR mill in view of the slack demand from domestic markets. The Rs 1,600-crore CRM complex commenced trial production in April and production in the first year is pegged at 4.1 lakh tonne. Out of this, exports would account for 40,000 tonne. The plant is projected to achieve full capacity.