It also will provide shipment information to customers through an advance-shipping notice. This will improve our customer service operations while significantly reducing the amount of time we must dedicate to the entire process. Additionally, Synchrony eCRM will enable ServTek's global base of customers to gain instant, direct access to service agents over multiple channels, including phone, e-mail, fax or chat. Synchrony's Intelligent Interaction Manager will route customers based on order difficulty to the most qualified service agent. Because it is the world's second largest plastics machinery maker, Milacron must ensure that its global bank of customers has constant, instant access to its reliable customer service agents.
Synchrony helps make that possible.
Synchrony eCRM is delivered as a subscription service via the Internet, which dramatically reduces implementation costs and time, and eliminates the risks of traditional CRM investments. Clients pay usage costs as they are incurred, and adding additional agents to the existing contact center is as simple as adding a PC with an Internet connection and a phone. Because Synchrony eCRM is remote-hosted, customer service demands do not impact site infrastructure. Synchrony assumes total responsibility for the solution. The Group is vertically integrated to produce machinery for injection, extrusion and blow molding of plastics.