As the ability to access information and perform transactions is pushed out to users in the field, activities may be reengineered to eliminate some intermediate processes. For example, in the traditional sales force, an order-processing layer is required to enter an order in the system and start the fulfillment process. Any discrepancies between ordered items and available inventory is reconciled in what's often an iterative process. By providing real-time access to inventory data, the field employee can offer product substitutions where appropriate. Providing order-transaction functionality to the wireless device lets the sales force directly initiate the fulfillment process, eliminating the middle layer required in the traditional sales model.
Streamlined processes produce increased efficiencies and productivity.
The deep penetration of mobile devices in the general marketplace will translate into increased employee familiarity and competency with the devices. This may result in lower training costs associated with the introduction of wireless devices and applications into an enterprise environment. This may be especially true when compared with costs associated with adoption of computer-based applications. Wireless devices provide low-cost alternatives that meet many of the functional requirements being addressed by PC applications. The price of all wireless devices is generally less than that associated with desktop or notebook computers.