Improved customer service Summary Lanier Worldwide, Inc., a subsidiary of Harris Corporation, is one of the world's largest independent providers of office products. Some of the company's other products and services include facilities management solutions, systems consulting and design, transcription services and document management systems. There are 1,600 sales and service locations in more than 100 countries, staffed by nearly 7,000 employees. According to certification lab coordinator Sandy Shaw, one of the company's primary goals is to improve the productivity and effectiveness of employees throughout the organization, with an eye toward strengthening profitability and customer service. Toward this end, Lanier adopted PeopleSoft as the foundation for a more flexible and powerful information infrastructure.
Testing sometimes creates more work up front, but it definitely saves time over the long run.
By previewing the functionality and performance of new systems before deployment, we can ensure that the systems will run as required when brought online. Tony DuBose, a consultant with KPMG, LLP, worked with the Lanier team on designing and testing the PeopleSoft system. Testers then began looking at a three-tier configuration to accommodate remote users at up to 300 other sites. These additional users will access the central Sequent computer via an application server and BEA Systems' Tuxedo services. The test environment includes an isolated database on the Sequent system, with LoadRunner Controller running on a Windows NT server.