Technology is the tool that allows the Agency to focus its field office employees on serving these customers and ensuring the integrity of our programs. Most importantly, it allows the Agency to provide the same high level of service to all customers no matter whether they choose to conduct business with SSA in person, over the telephone, or through other electronic means. The Agency s customers find a diverse workforce representing a broad spectrum of cultures and languages. To help overcome barriers that prevent some customers from accessing our services, SSA depends heavily on the combined efforts of its diverse workforce and innovative alliances with a wide range of Federal, State, and local agencies, tribal governments, community service organizations, and advocacy groups. In 2010, SSA functions as a service delivery network of traditional local and centralized offices, virtual offices, Internet access and community contact points, all interconnected into one Agency.
Work is completely portable.
The technology infrastructure is robust and provides full connectivity among SSA and DDS facilities. Work is accomplished through virtually paperless processes and procedures that have been adapted to make the most effective use of technology and the most efficient use of our human resources. Records are moved and transactions are completed in a secure electronic environment, ensuring the privacy and confidentiality of the data. Electronic verification of most evidence needed to substantiate claims and make record changes eliminates the need for employees to handle documents and greatly reduces processing time. Expanded, real-time electronic access to data held by others also enables the Agency to greatly reduce and in many cases prevent overpayments.