The impact of negative discipline on performance. How positive corrective action counseling can improve performance. Guidelines for effective corrective action counseling. How to plan a corrective counseling meeting. How to conduct a productive corrective meeting.
Supervisors understand the characteristics or progressive discipline.
Techniques to respond to negative employee reactions and comments are learned and practiced so supervisors feel comfortable handling meetings, and don't back down. Watertight documentation is taught in order for your organization to avoid costly litigation. Customer service and customer satisfaction are both key in today's workplace. Yet poor service is still a major concern within companies. Dissatisfied customers equate to lost profits.