While you need to remain consistent with your actions, it is OK to agree to disagree. Conflicts with another staff member should be negotiated and resolved. Most often, it will be essential that you implement these policies and that they are consistent building-wide. Maintaining this consistency is essential. You will not always agree on matters, but you must agree to move forward together on them.
Students are our customers.
Students are not an interruption or necessary evil of our jobs, but the purpose of it. If helping students is not a main priority for you, this may not be the job for you. If so, follow that. Modeling your commitment to diversity lets residents know that you really care about them. Look for ways to show residents that you are sensitive to and recognize the value of difference among them.