Emergency equipment is kept in the water and sewer depot at Cavendish Street, Mittagong. Duty officers are rostered on a four-week cycle and receive an allowance to be available should a call be received. Staff who are called out to fix a problem are paid overtime whilst they are fixing the problem. The problems attended to by the after hours staff are wide and varied. It could be a private contractor drilling through a water main, putting a large section of Robertson out of water for several hours or it could be a sewer blockage on Christmas eve.
Staff often work tirelessly until the early hours of the morning to restore water supply.
The commitment and efforts put in by our on-call staff, sometimes during cold and wet winter nights, often goes unnoticed. Whatever the situation, staff are always available to keep our essential services operational. There is no formal 24 hour service solely for pools. In the past emergency issues in these areas have been handled by Rangers who can contact Pool staff. Gib Security is responsible for security.