A claim package will be sent to you. Please complete and sign all appropriate forms. All forms must returned within 90 days , even is you have not received all the required documentation. If a merchant fails to receive an authorization, they may decline the transaction. The customer service representative will review the status of the account and if they account meets approval criteria, the manual authorization will be provided.
Some merchants have internal policies that prohibit acceptance of manual authorizations.
A report will be filed and a new card with a new account number will be issued. Cardholders will automatically receive re-issued cards approximately 30 days before the expiration of their old cards.