Training is part of every installation, and new releases and phone support are a standard part of software maintenance. Our software has been extensively tested and refined through rigorous customer environments. We offer technical support as part of software maintenance. This support system enables the user to call eSystems for advice on problem solving, troubleshooting, and suggestions on how to take full advantage of ASaP's capabilities. We are also able to connect directly to the user's network and see exactly what is being entered and displayed on a system.
Technical support comes from staff who have information management experience.
In addition, programmers and technical specialists are permanently on staff and directly available if necessary. Maintenance eSystems' maintenance program includes media updates of ASaP software and technical support. New releases are produced regularly. There is no charge for new releases if you have purchased software maintenance. Update notes describing new and updated features are sent with each upgrade.