Autonom-e also allows customers to view and download current and historical account information, including usage, invoices and related billing records, submit electronic payments and request service orders. Autonom-e empowers service providers to take their billing and payment processes to the Internet.
Service providers can accept payments directly from customers or bill to consolidators.
Autonom-e provides tools for customers to view and analyze usage histories and patterns. Customer inquiries and requests submitted from a Service Provider s web site via Autonom-e are logged into the customer account records. In turn, these inquiries and requests are queued into MaxBill s workflow mechanism along with other customer communication. This ensures that all customer inquiries and requests can be handled with quick and accurate responses. MaxBill's system offers automated bill presentation, online payment handling and 'trouble ticketing'.