Symmes said the firms' two computer systems couldn't interact properly. She said salespeople were forced to handle scores of calls from enraged customers, many of whom terminated their contracts with the firm, leaving employees fearful their jobs were in jeopardy. She said she counseled the workers about ways to deal with anxiety and officially recommended the company appoint a higher corporate official, someone with power to fix the problem, to handle the angry calls. In another case she handled, also last year, a sales organization decided to move its offices from Maryland to Virginia, forcing workers to adjust their work and family lives to the new work site. For that group, she offered training in relaxation techniques.
Stress can kill.
Stress is real. It's not imaginary. It has a biological basis. It's unconscionable that someone should sacrifice their health for the sake of a paycheck. Clearly define workers' roles and responsibilities.