With the current economy slowing and corporate expenditure under intense scrutiny, corporations are investigating the operating efficiency of their call centers and seeking alternative methods to reduce their operating costs and increase profitability. Initial investment varies depending on the amount of furniture and equipment reused, severance packages, relocation packages for management and training costs. Many investment costs can be offset through local and state economic incentives, which vary from community to community. Overall, relocating can prove to be a very valuable business plan when analysis proves that the return on investment will be achieved in less than two years.
Some corporations conduct site selection studies internally.
Others outsource the function to various advisors, including site selection consultants, real estate companies or, at times, a combination of these resources. You must carefully consider how you conduct your analysis and whom you use to conduct it. The decision should always be labor not real estate driven - so be wary of consulting local, traditional real estate brokers. You must go beyond the obvious to find the 2,000 plus other locations throughout the United States and Canada ready to be capitalized for the benefit of their communities and, most notably, your company. A profile of the typical call center employee must be identified in order to evaluate their availability in a community.