It takes open eyes and an open heart to serve others. First one has to see the need. Then he or she has to want to fill that need. The most encouraging aspect about the Pew study is that it shows that people are less cynical. Cynics are notorious for complaining about how bad things are, yet don't do anything to change it.
Some people doubt whether things can be changed.
They doubt their efforts will make a difference. That is why polls taken at different times will show varying results. Today, we're seeing an upswing in attitudes. And 66 percent believe they can make a moderate or big impact on making their community better. But again, trends change, and next year we could be presented with less encouraging numbers.