Office hours are 8.45am to 1200 noon, Monday-Friday. We do not accept personal cheques, business cheques, bank guaranteed cheques or ATM generated cheques. The turn-around time for applications lodged this way is approximately five working days. The turn-around time for applications lodged this way is approximately two working days. This is not a general enquiry line and you are requested to only make telephone enquiries about matters that are urgent after lodgement of an application .
Unnecessary calls have a negative impact on the processing timeframe for all applications.
Your travel document must be valid at the time you apply for a visa. Note that if you hold a Temporary South African passport you must lodge your application and passport at the High Commission. On a standard visitor visa you may stay up to 3 months from the date of entry. The visa is for multiple travel and in most cases will permit you to travel to and from Australia for 4 years from the date of issue. In some instances the validity period will be restricted to 1 year or a lessor period.