My managers tell me it would not be beneficial if we switched, because we could not hold our clients accountable for basic project failures, like scope creeping. Especially if we want repeat business. It's like throwing darts at a constantly moving board. If you have any suggestions, please let me know.
Some services organizations implement PM practices to strengthen the bond between client and vendor.
The assumption is that successful projects lead to continued business. This assumes, of course, that the project outcome is positive for both parties. Many services-based organizations practice strict 'change control' that is, they hold the client responsible for scope changes which are outside the boundaries of the contracted agreement. Other organizations see project management as a method of obtaining efficiencies of scale and standardization. The result increased profitability by managing the processes better.