All of Renault's 800 car dealers in France, the UK and Germany are connected to Renault. Dealers have pledged to answer customer e-mail queries within 24 hours. Renault says it has spent E152 million on e-commerce between 1996 and 2000 and plans to continue to invest roughly E45 million a year annually. A separate website dedicated to fleet customers is being developed, but is proving difficult to build, Hinfray said. Renault also owns a third of Caradisiac, a multi-brand site for used vehicles.
Users can gain access to customized pages with information on cars and subjects of their choice.