There is a perception that much of the necessary effort is mechanical, statistical, and paperwork. There is the tendency to believe that the most important thing is to learn statistics. We believe these are false views. We believe that the most important thing is conceptual and a commitment to excellence and improvement . The second most important thing is a thorough knowledge of ceramic processing .
Statistics is simply a tool.
It is a powerful and necessary tool, but we believe it belongs in the third tier of importance. We may get some disagreement on that, but probably not from Dr. Deming if he were still alive.