Downloading Help Many problems with downloading can be easily remedied. Check the following common errors and then try the download again. If you are downloading to floppy disks, make sure they are blank and formatted. It will take approximately 15-20 minutes to download the software on a 28.8 modem. The time will vary depending on the time of day and the amount of traffic your ISP is experiencing.
Some web browsers remove the extensions or add extra numbers to file names when downloading.
Locate the files you have downloaded and verify that your web browser has not modified the file names. Our installer will not recognize files that do not have the appropriate names. Simply rename the files using Windows Explorer or My Computer and try to install again by double-clicking on multiapp.exe. Check the file sizes. File sizes should match those listed on the download page.