Most conflict situations can be resolved so that neither party is hurt and both parties are satisfied. This is a win-win solution. Focus on the actual or potentially harmful consequences. Think about a conflict as more than just a fight or an argument. Focus on the effect of the actions taken during the conflict on the relationship between the people involved.
Students practice resolving conflicts.
Discuss ways to respond to each of these situations. Discuss active listening skills. Learning to Listen Discuss the components of a message and the importance of good listening skills. See Conflict Resolution through Communication . Then have students complete the student page.