They keep track of the daily work and set up work schedules. They use many types of office machines and equipment to prepare reports and messages for in the office and going out of the office. Secretaries answer telephones and find out what the caller wants and then forward the caller to the right person. They help visitors, set up schedules, make appointments, update records and files, read, open and direct mail and prepare answers to simple letters. They type many kinds of documents using computers or word processors and then send them to printers or equipment that stores the information in an electronic system.
Secretaries type rough copies of letters and reports when asked by their supervisors.
They type reports or letters from rough copies written by hand or from a tape recorder. They check for correct spelling and grammar and make sure that company format policy is followed. They may review and recommend changes to work done by others. Secretaries are expected to help take care of problems when the supervisor is not available or to inform the person in charge. They also make travel arrangements such as airplane, car rental, and hotel reservations.