Manpower optimization in both the installation and service sector is the key factor, along with an aptitude for responding to rapid changes. One tool critical in responding to rapid changes in the service sector is a computerized route-management program with high visibility and simplicity of use. The primary purpose is to provide an estimate for the number of hours that technicians require in an area, route, building or company to adequately service the contracted equipment. Before providing examples of the minimum-service levels, let us establish the terminology. The following terms are commonly used throughout the elevator industry to describe maintenance tasks.
Tasks are the actions performed on the equipment.
Routine tasks are performed each time the unit is scheduled for maintenance. This does not imply that routine tasks are performed on every building visit. For example, take a building with 30 elevators and 10 escalators. Whatever the routine examination frequency, a certain set of the same tasks are performed on every examination. Most equipment tests are conducted periodically.