So we designed the new software so that all items related to the completion of a task appear on one screen, in either a tab fashion or through multiple panes. The new software also features Product History and Service History Logs. The Product History Log tracks the location, ownership, serial number, and revision number of a piece of equipment, while the Service History Log tracks all maintenance and repairs. Repair center personnel also save time and money by knowing the exact service history of every product. These logs are a valuable management tool as well, Kerttula noted.
Users can analyze the cost or revenue of service for a particular product.
They can even determine the cost or revenue of a specific service request. Enhanced Web text visibility features Enhanced part installation and extended warranty tracking This release brings together a variety of enhancements that current clients asked for, Lane pointed out. New and existing clients benefit from Metrix s commitment to incorporate the best practices and suggestions of our clients into every product release. Metrix remains dedicated to providing software applications and eService tools that allow our clients to differentiate their organizations within their markets through better product service offerings to their customers. Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM and eService solutions.