We've forgotten what leadership is. Historically, great leaders have succeeded by creating a powerful emotional relationship with their followers. Yet the history of business in the 20th century could be described as a continual attempt to drive emotion out of the workplace in the name of scientific management. It doesn't take much, in fact, to believe that people like to feel good about themselves and that they seek out those who help them do so. People do this at work at least as much as they do it in their personal lives.
Work can determine our feelings of competence, mastery, and achievement.
People will follow those who make them feel good about themselves at their jobs, because they will perceive those leaders to be charismatic. That willingness to follow is crucial. Without it, organizations get tangled up in political infighting and can't react quickly enough to changes in the marketplace. In fact, the disgruntled may just leave. The good ones certainly have the opportunity, given all the competition for talent, and there are plenty of companies that hold out the prospect of great, ego-satisfying success.