Voice mail and email will be available at all other times. Freedom of Information requests will be answered within Regulatory Guidelines. Users will be notified if their questions are referred to another source. On Wednesdays the system will be available from 0730-2130 Eastern time. All Help Desks are staffed on regular work days during the hours listed below.
Voice mail is available at all other times.
If an immediate complete answer cannot be provided, Help Desk staff will respond to telephone queries within one working day.