Additional delays may occur if the staff doesn't speak English. Taxes are usually included in room rates. A separate fee may also be charged for the telephone in your room. Pay special attention when asking for a nicer room, since this may result in a higher rate. Often, foreigners will be charged extra for the obligatory visa registration with the local authorities, as well.
Some hotels require payment in advance.
Many hotels outside Moscow and St. Petersburg do not accept credit cards. Be sure to have plenty of cash when you check in. The dezhurnaya usually a woman, who functions as a receptionist for an individual floor can be very helpful. She can provide an iron, order a taxi, make a wake up call, and even provide a cup of tea or hot water. From late spring until early fall, when most central heating is turned off, the dezhurnaya might have an extra blanket if your room is cold.