Co-Browse provides an ideal solution for visitors who need help navigating a site or who need information in a hurry. Co-Browse allows both visitor and company representative to simultaneously view the same Web page, allowing for a unique collaborative process. Ideal for online retailers, its ability to lead customers to specific sales opportunities makes it the most powerful tool for upselling. The Voice feature allows customers and service representatives to engage in online real-time conversation. This high-quality natural voice capability provides the intonation, emotion and personality that helps to humanize a company s Web site.
Video adds a whole other dimension to live Internet contact.
With a PC Webcam, visitors can enjoy live video interaction with a company representative or a colleague. For example, distance becomes a non-issue with these collaborative tools that allow colleagues to easily share and discuss projects. Or, a WebTelecom link can be easily embedded in any standard document such as email and advertising banners, providing an exciting new way to offer instant live response to promotions and advertising. With WebTelecom, the interactive customer contact possibilities are endless. Subscribers simply sign up for the service, designate their company service representatives and add a simple URL link or graphic button to their Web sites.