Make an evaluation by repeatedly calling the provider's modem number on weekdays between 7 and 10 p.m. and awaiting a modem tone. Encountering a busy signal with any frequency means that the provider has too few lines. Unless the company is in the process of upgrading its capacity, it is best to choose another provider. Most service providers supply a complete package of Internet communications and applications software that is easy to install and use. When comparing providers, ask for clear set-up instructions and make sure that the software offered is compatible with your computer's operating system.
Technical support can be another deciding factor.
Some companies have technicians who specialize in particular types of computers, which may be an important issue for Macintosh owners. Web site hosting has become a popular IT customer service. If your city or town does not yet have a Web site, consider selecting a provider who will help design a site and provide space for it on the company's server. NCSC membership entitles a community to a free, one-page general information Web site linked from the NCSC home page. A significant consideration for many users is ease of e-mail access.