As described in the preceding chapter, the CPS supervisor has a variety of roles. These roles are now applied to the specific supervisory functions at each stage of the CPS process. A key function of supervisors at this stage of the CPS process is to ensure that caseworkers possess the necessary knowledge and skills to gather accurate and sufficient information from the reporter and have the requisite background and competence to make key intake decisions. Thus, supervisors must arrange or provide specialized training for new staff. In addition, supervisors must consult with staff on an as-needed basis to assist in decision making.
Some supervisors take responsibility for determining the urgency of the report.
Supervisors should also monitor the number and type of referrals and the percentage of reports by type of reporter. Finally, for CPS intake to be performed effectively, a system for telephone coverage needs to be established. It is preferable that supervisors develop the system in consultation with their staff. This approach enables staff to feel they have a role in the decisions that affect them and the operation of the unit. It is important to hold regular supervisor caseworker conferences to review and discuss new cases.