Finding quality problems on the shop floor begins by modeling your production processes. Larry Adams Senior Editor Rejects are up.
Measurements are off.
Capacity is down. In a manufacturing environment, it is sometimes hard to see the proverbial forest for the trees. The whole system is difficult to see because of the proximity of the individual processes. A cross-functional chart shows how the actions of different departments in a company affect the manufacturing process, as a whole, and the finished product. That is the idea behind process mapping.