ED has confusing refund and repayment requirements. In particular, for clock hours, the refund policy is difficult to implement.
Policy concerning the requirement to take student attendance is unclear.
It has created problems with auditors who have different interpretations. When inquiries are made to ED, getting an answer is difficult at best and often not provided. Inquiries concerning SFA policies are difficult to obtain in writing. There are no formal procedures to help interpret SFA policies and regulations. Announcements are not made to the entire community.