Chain status does not appear to have a substantial impact on wage and salary levels. No consistent trends emerged when comparing earnings for each position in chain-affiliated and independent properties. Compared to wage and salary levels, there is less variation in employee benefits across region, property size, price segment, revenue, and related characteristics. In addition, most properties share the costs of benefits with employees. The primary health benefits offered by properties in this study are major medical, PPO, and HMO plans.
Most properties also offer dental and vision insurance, as well as prescription plans.
However, fewer than half of the respondents provide childcare and elder care benefits. Moreover, such family-oriented benefits are more likely available to management than nonmanagement employees. The majority of those surveyed do not offer profit-sharing or related types of financial benefits. The primary measure used to assess nonmanagement employees is guest satisfaction. In contrast, a wider array of measures is used to assess management performance.