International Issues in Conflict Resolution Afternoon . . . The book includes training exercises and practice pointers. Also included is a procedural and administrative guide with policies, procedures, and forms for workplace program implementation. Mediation is a process in which an impartial third party assists people in conflict to resolve their dispute. Mediation is practical, strategic problem solving which also reflects the emotional and personal needs of the participants.
Mediation is both immediately functional and therapeutic.
Resolutions designed during mediation aim to produce long-term solutions, they seek to address underlying causes and do not merely address the superficial argument. Mediation also focuses on strengthening relationships and teaching skills that will better equip people to address, or even avoid, conflict in the future. Workplace mediation can also help to make the work environment more amicable and less stressful. A workplace mediation program using peer or outside mediators supplements or replaces institutional grievance processes in order to increase job satisfaction and productivity, also decrease employee turnover and legal action. Working with Children and their Parents and Teachers to Promote Peaceful Non-Violence and Prevent Delinquency Professional conflict resolution educators will work with Head Start children and their parents and teachers to develop conflict resolution and communication skills in order to prevent violence between child peers, and children and adults.