Cross and his wife survived the explosion, only to be end up in a battle with their insurance company. The Cross' got help in that battle from an unusual source. They hired a public adjuster. Public adjusters are a rarity in the insurance industry. Most adjusters work for insurance companies.
Public adjusters work exclusively for policy holders.
There are fewer than ten public adjusters in Ontario. Bob Watson and Steve Kay work for the same company. They're paid a percentage of the final settlement, anywhere from eight to 15 percent. Watson has been an adjuster for 37 years. Most of that time he worked for insurance companies.