All the ISPs operate from Accra, the national capital hence majority of users outside Accra, have to make a trunk call to get access to the Internet. There is an urgent need to provide more POP to ensure that the whole country has access to the internet without making an expensive trunk call to Accra. Currently it is estimated that over 15,000 users have direct connection to the internet,whilst it is estimated that over 500,000 users have access through shared Internet connections- homes, offices, through friends and cyber cafes. The government of Ghana does not have a specific policy on the use of internet. Though commercial voice over the internet is not permitted in Ghana, a lot of internet users tend to use this technology especially to call relatives and friends outside Ghana.
Most service providers offer full internet services,including value added services.
Interestingly some ISPs do not offer a dial up e-mail account only option. Thus a user is left with no option than to subscribe to full Internet services. Furthermore, most ISPsalso tend to provide web designing and traditional web hosting services. There is a sharp increase in the number of companies providing specialised web content development and hosting in response to the rising demand for such services. Web browsing follows closely as the most popular applications with most users visiting websites with content produced outside Ghana.