After 30 days, goods will not be accepted for a refund except for returns due to manufacturer defect. Sterling will repair or replace lunchbox computers returned to Sterling's facility. To request warranty service, you must call Sterling within the warranty period. You must ship the lunchbox computers back to Sterling in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Shipments to other locations will be made freight collect.
Sterling owns all parts removed from repaired portable computers.
Sterling uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Sterling repairs or replaces a portable computer, its warranty term is not extended. Allow 4 weeks for processing of refund. Sterling does not guarantee any software as to its functionality or licensing. Sterling will install all necessary drivers during its testing phase for all portable computers prior to delivery.