Fragile structures intensify the damage, resilient ones absorb them. Thus, Y2K looms as a CSAT, a Civil Society Aptitude Test. The time and effort spent on this approach offers us a win-win strategy. This approach suggests a different strategy from the current one. Many people have difficulty thinking on so complex a scale of interdependency, especially the scientists, information technicians, and financial figures who are at the forefront of the task.
Most people are embarrassed to express their concerns.
The prevailing view is that nothing serious will happen, and that only kooks and chicken littles are concerned. This does not mean that people don't think about the problem, worry about it, even stockpile in anticipation. It just means that there is a significant gap between what people think and what they say. There is always some kind of gap between thoughts and words, words and deeds. In the case of Y2K, the less the gap the more resilient the culture, the greater the gap, the more fragile.