If you don't have MindManager , you're missing out. It also produces our web site. In most cases, we are speaking a different language. It can be really, really frustrating to all parties concerned. This wonderful tool provides a visual representation of any discussion that really helps people SEE what you are talking about.
People love to use it.
That way, we all are literally working off the same sheet of paper. It keeps my job, which can be tedious at times, fresh and enjoyable.