I was again told she couldn't find the number. I said I knew the number was there because I had gotten it through information before. I nicely asked her to look my friend up by her maiden name, thinking that could have been the problem. OK, let me speak to the supervisor. I hadn't reached 48 years of age without learning something.
Supervisors can fix anything when treated nicely.
The supervisor got on the line. I explained my situation. She was not impressed. I told the supervisor. Well, since they were rude, I was told I wouldn't have to pay the fee.