This system allows the fewer servers to spend more time with the customers while still turning tables faster than previously thought possible.
Restaurateurs know that customers are far more likely to complain about service than about food.
It also had to be grounded in customer loyalty and profitability. Wade wanted his restaurant to be a model of efficiency and customer service. His operating model required a versatile, user friendly, and reliable POS system that shortened the time required to place, deliver, and pay for orders. The modern solution he envisioned would be based on wireless technology that integrated with a traditional POS system. With the computer system right at the wait staff's fingertips, Wade's team could spend more time at the tables, thus improving customer service.