However, our customers tell us their on-hold systems do indeed prompt callers to ask for more information, which allows them the opportunity to make additional sales. So, on-hold systems can work. That doesn't mean they all do. Here are some factors to consider when creating or purchasing your system. First, there is the type of playback hardware used to play your promotional program.
Tape players work well, but require frequent cleaning.
Both the player and the tape are subject to inordinate wear due to continuous use. You may wish to consider a timer to shut your system off when your business isn't open. This will naturally extend the life of you system. Digital players, of which there are few manufacturers, are more expensive, but well worth the difference in price. Your production will sound the same whether it is played once or millions of times, and the player itself will last years.