Any user along the application supply chain can then access their relevant customer-supplier SLAs via a Web browser. The system also supports multiple administrators and permissions, for example allowing AIPs to establish and monitor SLAs for their ASP customers, and permitting ASPs in turn to establish, monitor and publish SLAs for their enterprise clients. Pulsar xSP was built from the ground up specifically to serve stringent service provider requirements. Designed to meet the needs of large user populations, Pulsar xSP is self-healing and capable of simultaneously monitoring millions of transactions. Customers can know they are getting what they paid for without having to complain.
Partners can work cooperatively to support service delivery across an entire supply chain.
Currently in customer trials, Response Networks will release Pulsar xSP for commercial use in Q3 2001. Response Networks' management solutions include ResponseCenter, a performance monitoring tool for enterprise applications, and Pulsar EQM, a service enablement platform for management service providers offering web site monitoring. Response Networks' customers include First Tennessee Bank, Ideal Technology Solutions and Express Services, to name a few. Partners include Cisco Systems Inc., KPMG Consulting and Sun Microsystems. In addition to its own direct sales force, Response Networks maintains distributor relationships with technology firms covering the United States, Europe, Latin America and Asia.