We say, 'We'll be more than happy to take care of you 10 at time if that's what works for you. We'll install the hardware, configure it and ship it out. The firm bucks other industry trends, as well. Furthermore, the firm avoids outsourcing, preferring to maintain control over every aspect of its operations. You have to take ownership.
Most people try to outsource their tech support.
Our tech support comes from people who work for our organization. And whether people speak to an account manager or order from our Web site, the products are shipped out of our inventory at our facility. Welcome to CDW University Besides running a highly efficient operation, both CDW and CDW-G invest heavily in employee training. New hires spend their first month in classroom training, followed by at least another month working in one of CDW's two Illinois based showrooms. CDW-G employees undergo additional government specific education as well.