He reviewed 102 separate provider templates, entered them into CHCS, and provided recommendations to command leadership to improve scheduling efficiency. To streamline scheduling of appointments, he trained clerks, improved phone systems routing processes, simplified messages for patients, and worked with contractors to fix phones and equipment. He provides weekly team enrollment capacity reports to the command leadership to ensure adequate access for enrollees. His efforts in processing 400 change of primary care manager request forms, reassigning patients to their approved teams, and notifying them of the changes, contributed to improved patient satisfaction. Bliss AHC has benefited not only from his resourcefulness and efficiency, but from his creativity, as well.
Optimization works best when the right people are in the right place at the right time.
The content of this page was updated on 31 October 2000.