We writers are always looking for brand new ways to make our articles. Yes, you can use this technique when you ask questions that the reader would probably ask. There is a good example of questions and answers right here in this article. Try to use first person pronouns very sparingly. Try to use passive tense sparingly.
Many writers feel that it can add the right flow to the sentence structure at times.
Just don't overdo it. Avoid the use of boorish testimonial writing in non-fiction. Use Action verbs whenever possible. This is the entire point of writing in the right tense. Keep in mind that it can also be the difficult part too.