The Reports Branch is cross-training employees to perform both production and royalty reporting error correction for companies that report both. The Reference Data Branch has eliminated duplicative work processes and increased responsiveness by assigning work to its employees on a geographical basis. The Solid Minerals Valuation and Reporting Branch now performs all functions for solid minerals royalty management reducing duplication and improving coordination. Prior to these innovative realignments, a customer often would have to place calls to two or more people who each handled a very specific area of the company's business. Now a MMS employee is a single point of contact through several steps of its process.
RMP employees are no longer specialized participants on a procedural assembly line.
RMP plans to incorporate the techniques and lessons learned by the initial group into other work areas. These changes should result in a noticeable drop in the amount of time companies spend on the phone with MMS trying to resolve difficult issues.