There are concerns that Governments can know too much about people and could use that information inappropriately. Governments can become impersonal The Government s vision New Zealanders will be able use telephones, personal computers and the Internet to gain access to government information and services and participate in our democracy provides a focus on people. Planned adoption of e-government will improve peoples' ability to participate in government, and will improve the state sector's ability to provide affective and efficient services. But it is still only a means to an end. The end is improving the lives of all New Zealanders through good government supported by effective and efficient organisations staffed by people devoted to serving the public.
People are disappointed because governments promise much and deliver little.
The Government s approach to implementing e-government in the interests of improved participation and services will be well planned. There will be no overnight and dramatic developments, but rather a more staged approach with developments building on those that have gone before. Conduct their financial dealings with government organisations electronically. Have confidence that effective controls backed up by good legislation will safeguard privacy. Benefit from the reduced costs and time involved in property transactions because land survey and title information is available electronically and transactions can be registered the same way.