With this program, you ll learn how to save time with specific steps to boost efficiency and customer satisfaction. Now you can turn the telephone into your most powerful business management and sales tool. Calm down angry, abusive callers. Turn complaints into more business. Prevent on-hold and call transfers from frustrating callers.
Screen calls smoothly and politely.
Secure a caller s trust instantly. Save time by increasing efficiency by 30 percent. A Powerful First Impression Learn the reason why the telephone is a very powerful business tool. Build a quality image for your company through excellent telephone skills. Angry customers will no longer pose a problem with these 10 strategies for handling them.