Daily reports allow the marketing staff to see how often documents are being viewed. HP sales representatives also provide real-world feedback from the front lines of customer contact that shapes the content of future materials. In one instance, field personnel reported that a critical question being voiced by customers was not addressed in existing marketing materials. It maintains version control of all documents. ShortCycles e-service also manages documents so that accurate descriptions, pricing, financing options and other data are always available.
Outdated information is deleted or replaced.
Hosted E-Service Offers Compelling Benefits Companies spend millions of dollars building, staffing and supporting intranet architectures. After an initial configuration charge, it currently pays a monthly per-user subscription fee. HP predicts that increased productivity will offset its subscription charges. Both the sales and marketing departments are becoming more efficient. Representatives are now able to devote an additional two to five hours a week to pursuing sales, instead of information or documentation.