Supportfolio Connect Supportfolio Connect is your online tool for reporting, documenting, and tracking SGI technical support cases. You can use Connect to replace or supplement phone contact with SGI support personnel. Opened Over the Phone Connect Entitlement Connect is available to customers with support contracts who are located in the United States, Canada, and some parts of Europe. To find out what services you're entitled to, refer to Supportfolio Online Benefits . You must be a SGI SurfZone member to access Supportfolio Online and Connect.
Membership is free.
If you are not already a SurfZone member, register here. To access the Active Cases List , click on Active Cases on the left side of any Connect page. The Active Cases List is a convenient way to browse your important technical support cases you are currently interested in. When you submit a new case, it is automatically added to your Active Cases List. Your Active Cases List allows you to monitor and update the support cases you are most interested in following.