Although some companies encourage agents to sell products or services during phone calls, making a sale is usually not the primary focus of the call, as it is with telemarketers. The Arizona Daily Star Call centers aren't the only things multiplying in Tucson. Attendance is strict. Punctuality is a must. Alice Kirchner, formerly of InfoNXX, Matrixx, EDS and Accustaff, said she has been around long enough to know that cliques at call centers are common.
Rules are strict, and call center managers can be tough.
Yet if they stick out such annoyances, chance are their wages will increase in perhaps 90 days to six months. For a while, the company offered 25-cent raises every six months. They go by hours. When Been Arounds such as Kirchner get fed up and hit the door, chances are they will also hit the ground running at a call center that might be as close as next door. Still, it can be tough out there.