Plus when I do a tracert it goes from NY to DC to Chicago to PH and then to wherever it has to go. And they pinged my gateway and they told me that it has packet loss. They then called me back and told me that Verizon found a problem and it was fixed. They are constantly having network outages. If you are in the Northeast I would steer clear of Telocity until situations improve.
Problems seem to be getting better.
I am able to browse a bit faster. My ping time to DSLR is around 33ms. If you have computer Questions go here. I get an email from Telocity telling me my service is going down in a couple days and will not be up again at all for a minimum of 4-8 weeks, making it 5 months without service. This company is on their way out of business - I give them 120 days tops.