Thin clients give information services departments more flexibility and control. But users prefer clients that are beefed up with their own applications. If you thought the move to client-server computing was tough, try doing it in a distributed and heterogeneous environment. That doesn't mean it hasn't shown some success. It may be six times more expensive to sell to a new customer than to an existing one.
Pressure is on for a new standard.
Here are some choices. Don't blame the technology. Chances are you could have seen the catastrophe long before it happened. Directors of management information systems deal with more pressure than most people could imagine. But too few of them have developed coping strategies.