20 minutes The ability to communicate clearly is an essential business skill.
People produce their best work when they communicate openly, honestly and with respect.
But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. This course will explore assertive strategies for making yourself heard in meetings. You will see guidelines on how to participate assertively and common mistakes to avoid. Assertive behaviour can lead to less stress for all concerned, an increased likelihood of being listened to and a more effective meeting. Developing Assertiveness skills requires investment - and courage.