If it is not possible to advance ship the non-operational product, product may be made available for rental. See the Schedule of Rates and Fees. All repair charges are C.O.D. or pre-paid only. The product warranty covers products through their first year, even if they have been repaired previously. The warranty DOES NOT extend or begin again as a consequence of repairs having been made previously.
Shipments are the responsibility of the customer once they leave our loading dock.
We will insure goods only at customer's request and expense. All Customer Service charges must be pre-paid or COD unless the customer is on a 360 Systems open account with terms and is in good standing . These customers are to issue a Purchase Order for the repair and fax us a copy. No exceptions will be made. Terms and Conditions Repair lead time in most cases is guaranteed not to exceed 2 weeks.