But that kind of care requires constant attention at every level of the Department, and we will provide that attention. As Secretary, my bottom line will be access to care for veterans. This will be particularly true for those veterans who do not have other health care options. And we will look at the barriers that are hindering veterans' access to care, and they will be removed. Finally, we face the challenge, and the opportunity, of new technology.
New technology offers VA new opportunities.
It also imposes great challenges. Effective application of complex technology to already complex processes, such as VA's, frequently requires rethinking and rebuilding from the ground up. Information technology offers a means to break down the bureaucratic barriers that interfere with quick and efficient service to veterans. In the recent past, VA has absorbed billions of dollars allocated to improving its ability to collect, process and communicate data. I frankly do not see improvements that are proportional to the resources the department has consumed.