As always, you can check out monthly reports on Network World Fusion. 47.76 48.09 47.94 BellSouth Avg. 4.49 4.82 4.64 PacBell Avg. The data for this report comes from Visual Networks. First, we derived the standard deviation of the numbers in each performance category.
Standard deviation is a measure of how far the numbers in a series diverge from each other.
For each category in which an ISP performed better than one standard deviation from the industry mean, we award it one point. If the ISP did better than two standard deviations from the mean, we awarded it two points. Similarly, if an ISP did worse than the industry mean by more than one standard deviation, we took a point away from its score. If it did significantly worse, meaning two or more standard deviations, we took away two points. We started with a baseline of 12 points, so if an ISP scores 0 points it ends up with an adjusted score of 12.