UTD gives phone training progress report R iver Campus telephone training was completed in June. Anyone at the River Campus who still needs to attend telephone and voice mail training can sign up for the Medical Center sessions. Everyone is encouraged to attend. Day and evening sessions were chosen randomly for departments in order to stagger training for the 10,000-plus personnel.
URMC training is scheduled during telephone parallel service.
Parallel service, taking place at URMC only, is having the old ROLM phone and the new NEC phone available at employees' desks or workstations. This procedure will continue until the new NEC phones are installed in all departments. Information packets and training schedule grids were mailed to departments that use ACD on Wednesday, July 28. In addition to the training sessions, a telephone training video will be aired on the Staff Education Network at URMC from Monday, August 16, to Thursday, September 30. For River Campus incoming students, the training video will be aired on CC-TV from Wednesday, September 1, to Thursday, September 30.