Ask them if they like to help people. People buying on price, not service. True, there will always be a segment of the market that buys just on price. By definition, they are not loyal. You can never win the Price Game, because someone will always squeeze out another penny.
Poor voicemail makes for bad service and frustration.
We use voice mail to separate us from the customer. Hire a human being to answer the phone. I hate voice mail, although I must admit I use it as much as everyone else. I don't see amazon cutting back on customer service. However, firms like Wal-Mart are opening up in Germany and opening the eyes of the German consumer.