Therefore, patients can influence you to change your strategies for instructing and for seeking their compliance. The second component of perceptual abilities includes listening and interpreting. These are two critical success factors for effective and accurate communication. We often listen and interpret what is being communicated based on our own biases, history, environmental stimuli, stereotypical images, and our own interpretations of the action or interaction taking place. Effective communication requires that we recognize these possible pitfalls and work to actively listen to what is being said and interpret the outcome based on objective interpretation of the information.
Perception is the third component of perceptual abilities.
Perception is a complex, subjective phenomenon, a process in which both parties actively influence each other. An example of perceptual abilities is when the nurse perceives the family of a patient as being rude and demanding. The response to the family may influence their continued interaction and may, in turn, encourage them to perceive the nurse as bossy and noncaring. This perception will decrease any level of trust. This perceptual circle only leads to inaccuracy and misunderstanding.