35 minutes The ability to communicate clearly is an essential business skill.
People produce their best work when they communicate openly, honestly and with respect.
But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. This course introduces various definitions of assertiveness and gives examples of using assertiveness to counter passive and aggressive behavior. It will help you identify the benefits of assertiveness and gives you practice at identifying and analysing different types of behavior. Developing Assertiveness skills requires investment - and courage. But the payoff is respect and understanding between you and your colleagues, customers and friends.