And a free cake on their birthday. Suzanne Crankshaw, dietetics director, once even had exotic food flown in from New York for a woman bedridden for weeks by pregnancy complications. Ray Clark received a birthday cake to celebrate his 83rd birthday. I feel safe here. In addition, Beaumont kicks off a massive customer-service initiative this summer, putting nurses back in classic white uniforms and having employees work from carefully crafted scripts when answering the phones or greeting patients.
Professionalism has a look and a sound.
It's a dangerous path you take when you start resting on your laurels. That philosophy includes figuring out how to target the healthy and wealthy. The retail outlets would provide alternative therapies, like massages and herbal products. The wellness component is something that Detroit hospitals rarely have the luxury of contemplating. When you have a mom come in and the rats are eating her baby, the last thing she's going to be worried about is her future health care.