Teach managers and end users about technology before it is implemented. The model begins by discussing future possible technologies with those who must make the decision and those who will be expected to use them. Teach them about what the technology can do to make their lives easier and more productive. Be responsive to their needs and realize that training is an ongoing process. It is important to educate decision makers about allocating resources for staff, training and continued support.
Ongoing support is critical in implementing any technology.
And support requires money. Assist hesitant users in overcoming their resistance before teaching the nuts and bolts. Computers are marvelous multitasking machines. Sure, it is easy to click on an icon and jump from reading a document to checking your e-mail to surfing the web and back to the document. Unfortunately, the more we multitask, the more we ask our brain to juggle.