Input is gathered from customers prior to making significant strategic decisions . The organization takes a long-term approach to conducting business. Policies are created with the best interest of both the customer and the company in mind and are not based on the interests of a particular department, someone's ego or some other factor. Establish a goal that addresses the customer-driven issue. Businesses should strive to differentiate themselves on the basis of, among other things, becoming customer-driven based on the factors identified above and any others identified by the company.
Most organizations have some form of competition .
And in many cases, there is little differentiation to be realized from the actual products or services involved. It costs a significant amount of money to attract customers. Rentention of those customers should be foremost in the efforts of all employees. It is difficult to retain customers in today's business climate. By understanding what makes the customers tick and by developing strategies around the customer and then serving customers at extraordinarily high levels, your chances of retaining customers and achieving some degree of customer loyalty improves dramatically.