Duties involve conducting initial and subsequent assessment of individual needs, and persuading claimants to accept referrals to Career Resource Centers for reemployment services. Duties will include investigation and resolution of eligibility issues.
Work is performed under the supervision of an administrative supervisor.
Conducts initial interviews by telephone with applicants for unemployment benefits. Explains program and applicant responsibilities and processes via microcomputer using a Windows environment. Performs special program claims such as unemployment compensation for ex-service persons, unemployment compensation for federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act, North American Free Trade Act, and disaster unemployment assistance. Conducts periodic interviews with clients filing for benefits to verify work search reports and elicit changes in eligibility status or availability. Persuades claimants to accept referrals to employment service training programs, and, when necessary, supportive services.