Connectivity Direct connectivity to desktop or laptop, dialup or wireless connectivity to remote hosts to synchronize and exchange of data and application files. After an exhaustive field testing and trial, a large pharmaceutical has rolled out the application to their US Sales Force consisting of about 4000 users. The application is on-line since 1997, and has received positive user feedback. Up to date information on the products, physician and other associated items are available to the sales representative during the product presentations. Remote management of data, as well as application download which helps to manage large work force.
Sales force entering more notes on calls and the quality of data is better.
Integration with other applications on the hand held or laptop - e.g., PIM, scheduling, etc. Ability for connection to back end host directly in case the laptop is not available or by passing the laptop altogether.