Tell veterans what they need to do to establish their claims. In some cases, regional offices reporting similar procedures have dramatically different remand rates. We don't know from hard data which of these are great ideas instead of merely good ideas. Evans is still pressing VA for information on how it will implement quality assurance provision of the Veterans Millenium Health Care and Benefits Act enacted last year. The Quality Assurance Division will perform independent quality reviews of the adjudication of veterans claims for benefits which are decided by the Compensation and Pension Service, the Education Service, the Vocational Rehabilitation Service, the Loan Guaranty Service and the Insurance Service.
Veterans deserve accurate, prompt responses to their claims.
I believe that evaluation of various practices is crucial to improving the quality of claims adjudication.