Velveta SAYS The OCR believes in civil rights. The ADA is a civil rights law. She is a licensed to practice law in Colorado and New York. People are afraid to file a complaint, especially when they live in a nursing home or an institution. They fear retaliation.
Regional managers are always very responsive.
Basically, they have an open door policy. People should not hesitate to build relationships with their regional Office of Civil Rights. Under his leadership, OCR is focusing on five priority areas. One of those areas is Olmstead implementation. We had been looking at this issue for quite a while.