In many retail businesses, however, little thought is given to the training routine. Meetings are held infrequently and most of the agenda is focused on distributing information, not in improving performance. Even within the industry distributing the product, retailers hesitate to use video as a training tool because sales associates hate role-play and don't perform well in front of their peers. Instead of trying new ideas on each other, we practice them at game time with the customer. Wonders Good coaches are known for their ability to motivate their players.
Motivation is a complicated thing.
It takes more than decent pay to inspire excellence. Communication that shares the organization's vision and goals while encouraging feedback creates a sense of belonging. Team players begin to understand the role that their small, repetitious tasks have in the organization's big picture. Incentives motivate team members to perform above the minimum expected of them. Some surveys indicate that recognition is the most important element of motivation.