One site has an 0845 number. Only extra speed or reliability were thought worth paying extra for, while support was not. Nevertheless, many favourable comments about providers mentioned quality of support for the service. JNDS had an average score worse than academic Sites but better than Freeserve in a close contest. The responses are evenly split between three main categories of user.
Most users have quite modest online time.
Only one third of those who were aware of it, subscribed. Several respondents have used multiple suppliers, with only 63 out of 175 not quoting more than one name. Free subscription ISPs came a poor last. The Site is the preferred supplier in over half the cases. The average score of 37 votes for paid subscription suppliers was 4.05, while the average score of 121 votes for free subscription suppliers was 3.90.