Some dealers who know cards can skip this step, but they must audition for a spot and know all the rules, says Ms. Claghorn. Many casinos also forbid their dealers to speak with guests. One exception is Turning Stone, which encourages dealers to chat with players and explain games to novices, says Mr. Bassney. More than Dealers Further up the ladder, the casino industry needs experienced executives, and many positions don't require casino expertise. Hotel executives are particularly welcome candidates, since many states require casinos to have hotel rooms available for guests.
Some employers prefer candidates who lack gaming industry experience.
Trump is among many large organizations that recruit non-casino hires, says Ms. Claghorn. You bring a fresh perspective. For instance, a director of hotel operations doesn't need hotel-casino experience to succeed in Atlantic City. However, candidates must have had similar responsibility at hotels of comparable size. Since the casino industry considers itself an entertainment and service business, it's easy to cross over from one of these areas, says Ms. Claghorn.