This service can be provided without an increase in Tech Services staff Discussion ensued on Greg s presentation. Bill Demmert stated training and support relates to both teaching and class activity. While group training is most efficient, individual support is needed when faculty is putting together something for class. The process for getting support has worked well in the past. Any new process should not be too complicated.
Most faculty members are self-taught and some basic skills training is needed.
Bill provided a successful example of training a key staff person to assist other staff and faculty. Susan Mancuso pointed out that our approach to training technology to individuals with varying skill levels should include assessment and development of individual plans, as with classroom situations. Agreement was reached on the following next actions. Technology Services will develop an electronic assessment survey of faculty and staff that will serve as the basis for developing future training and support plans. WCE diversity items.