Although working with ED is great, ED is sometimes its own worst enemy when working across contractors. Contractors are told not to talk to each other without ED present . Contractors are not sure shy. CAMS appear adversarial to contractor operations and are not helpful in resolving problems. They only escalate problems.
Regional personnel seem the least informed.
A suggestion was made to either elevate their function or eliminate it. Nobody is looking out for the whole program. Contractor customer service needs to be part of the overall plan for training. There is a need for cross-training across programs and products. Customer service is good under bad conditions.