If the product becomes obsolete after the order date it may be returned up to 30 days after the invoice date under the normal guidelines. Third party product, which is special order and not regularly stocked, is subject to manufacturer's policies. A return authorization number must be obtained before returning product for any reason. Dealing with product that is DOA or defective can be a frustrating situation. We will issue return authorization for any DOA or defective product for replacement product up to 15 days after the invoice date, governed by manufacturer's policy.
Many manufacturers restrict returns even on defective items.
Some DOA product is handled directly with the manufacturer. Please call us if you have any questions regarding manufacturer's policies. Phone your Account Team to initiate the return authorization request. Please have as much information as possible about your order before calling. The return authorization number must be recorded on the shipping label.