Provide online access to utility billing information and consider electronic payment options. Background Post provides its own billing for utility services on a monthly cycle. Furthermore, because the city has no Web site, customers cannot pay online or access billing or usage records. An e-mail address and phone number for additional information also are provided. Users can download forms for residential or commercial service applications, to request a fire hydrant location, or to disconnect their service.
Recommendation Provide online access to billing information and consider electronic payment options.
Online billing information and payment services will not be possible until the city has established a Web site with appropriate security protocols. However, such online functions should be considered during the strategic planning process. The city can place information regarding application and payment procedures, billing rates, refund policies, and contact information on its Web site once it has been developed. Implementation Strategies and Timeline 1. May 2001 2.