Linda documents that the family has been made aware of the fall. It is better to offer an explanation in advance, rather than having to counter a hostile inquiry after they discover unexplained bruises. Families may initially be upset upon learning about a fall, but they may be more trusting when they realize that you are just as concerned about their family member as they are. Patients and their families are less likely to sue if they are pleased with their care. Compassion, understanding, a pleasant beside manner, and being a good listener add to patients' and families' satisfaction with the care rendered.
Medication errors can also result in claims.
In many of these lawsuits the physician, the nurse, and the pharmacist are also charged with responsibility for the error. Staff nurses act as risk managers when they make sure that the designated patient gets the prescribed medication by the correct route at the proper time. Good nursing practice becomes active risk prevention when staff follow institutional policies for drug administration, patient identification, documentation, and patient incident reporting. If you are not sure about an order or a treatment, ask questions. Verify prescriptions with the physician and further clarify them with a pharmacist.