Help group members see the real root of the problem instead of the surface indications. Some people are dramatic. When we listen to them talk, we can get caught up in their dramas. As leaders, we can t afford to do this. We must remain impartial and level-headed.
Scripture says wisdom is found in many counselors.
Call on pastors or counselors. Try to tie lightness or humor into the situation or into your responses to the situation. Naturally we feel more drawn to some people than others. But every person has some lovable trait. Our job is to accept a person regardless and find that lovable trait.