The ideal situation especially with employees is not ending up with difficult ones. The human resource answer is to be proactive. If IQ tells you what a person can do, EQ tells you what a person will do. Willingness is integral to creating a motivational environment, at home and at work. Willingness names the key to getting all the pieces to work together.
Willingness fits in with maturity.
Recently a manager spoke to me about an employee. But what I ve come to realize from the work you do with EQ testing and the workplace is that we forgot the main thing. We didn t get the emotional commitment we needed. We were mesmerized, I guess, by the technical and intellectual capabilities of the new hire that we just naturally assumed that the productivity would flow as a result. It was subtle, but her attitude created a poisoned atmosphere little by little.