Her co-author is founder and president of the Jordan Evans Group, a leading organizational development and executive coaching firm. They write that all good managers fear the day their best employees will hand them a resignation letter. Especially if it said they enjoyed working there but are moving on anyway. When it happens to you, you're bound to wonder if you're personally responsible for the defection. While the authors don't put the blame directly on you, they give you clues as to how to prevent it from happening again.
Nobody likes surprises.
Yet the biggest fault lies in never asking your employees if they're happy, why they are working for you, and what keeps them there. Chances are you'll ask that during the exit interviews, but these authors contend if you ask it earlier, you can make a difference. They even give you suggestions on how to do it. The person you ask will feel cared about, valued and important. It often leads to stronger loyalty and commitment to you and the organization.