Actually, you are there. It's also a really nice training tool as well as a debugging tool. If you're one of those people who think they should have the need and right to randomly monitor what's going on in someone's e-mail or on their screen, this product does that, as well. I was able to randomly watch screens, without the knowledge of the target. This group is a startup from Australia.
Support is generally by e-mail or voice mail due to the time difference from the United States.
But I didn't need support. I received my access code quickly by e-mail. Because we're not really talking mission-critical software, I wasn't too set back. However, I've set the precedent in this column, so I feel I have to say Precosis should offer some kind of regional support. Once you're in a job, being able to initiate the debug functionality would be nice, because many times that's the reason you've been called in the first place.