First, the faxed order may never get faxed to our order processing center and we didn't catch it soon enough to resend it. We are devising a system internally to avoid such situations. Second, orders are delayed because of the credit card verification process. Here is a list of top reasons for order delays . We are upgrading our shipping technology and improving our warehouse logistics to further reduce the error rate.
Most errors occur on small items such as cables and adapters.
When it happens we offer sending replacement right away and paying for shipping the wrong item back to us. Unfortunately, electronic parts do have varied failure rates, just like everything else in life. We cannot test all items before shipping. If this option is chosen, we would pay for sending the DOA product back to us within 7 days. Customers would pay for the shipping cost of sending the defective ones back to us.