According to the advisory, salesmen created and exploited fears of consumers by claiming that water from public supplies was not be safe to drink. The AG ruled that individuals are free to voice their concerns about the safety of drinking water, but those criticisms can not be misleading when products are being promoted. The position of the EPA and the Texas Water Commission is that public supplies meeting Safe Drinking Water Act standards are safe to drink. The performance of many units was also exaggerated. No one unit can do it all.
Many salesmen lack the technical expertise to explain or u nderstand how and why the product works.
Misleading practices include phony surveys, misleading in-home tests, and fraudulent sales literature.