Insurance companies send Value Quote information containing the names and addresses of homeowners they want contacted. Through the use of a customized script, trained professionals contact homeowners to quickly and easily complete a survey of each dwelling. This information is then used to generate a comprehensive home replacement cost and detailed summary of each home's characteristics. In addition, due to homeowner participation in the process, the resulting valuations are more readily accepted. Homeowners show different reactions to their insurance company wanting to update information on their home.
Many customers are reassured, others are hesitant and question why the survey needs to be completed.
In more complex instances, the tele-estimators direct homeowners to their agent or appropriate insurance company department as needed. Value Quote's tele-estimators add the personal touch to ensure customer satisfaction. Value Quote's favorite customer service story resulted from a call received from an elderly woman who lived alone. She had received a letter from her insurance company asking her to call and update information on her home. Assisted by a friend, she placed a call to Value Quote.