To simplify the deployment of this technology, Nortel offers Speech Applets TM and our GUI Grammar Builder.
Speech recognition is well suited to automating telephone-based services.
Nortel Networks offers advanced systems that are able to adapt to the channel characteristics of telephone connections and recognize tens of thousands of words with very high recognition accuracy. Many companies have enhanced their services and lowered their costs through the implementation of speech recognition. Natural language allows customers to speak in complete sentences, using a variety of phrases to relay the same information. This new approach enables Nortel to develop systems that automate significant numbers of customer transactions. Adding enhanced access through natural speech recognition brings a more natural flow to customer transactions and the ability to simplify complex menu choices, resulting in shorter calls, an improved customer experience, and savings in call time and agent interaction.