Judd points out that companies can save on administrative costs by selecting a server-based system that lets IT use existing data to populate call center files. You have to set up your users. But when you're talking hundreds, that's something else. We just replaced some server parts and some code. The final piece of the convergence puzzle is proper marketing efforts by vendors and resellers.
Many vendors still talk about voice and data separately in their sales pitches.
While data vendors know data, and voice vendors know voice, both need to expand their knowledge base to encompass the other. Teri Robinson is a freelance writer based in New York. Drop our WebMaster a note.