Antoinette waited on tables. As their reputation spread and business grew, they've added a cook originally from Naples, and another server. They experimented with taking reservations, but that didn't work, Michael says. People who had made a reservation would be late, and the table would sit empty while others were trying to get in. He didn't like that.
Some customers come so often they've become friends.
We can overhear Antoinette asking the folks at the next table about their grandson. One of the men introduced his friends to Michael and Antoinette. His Honor points out that every table in the room, except one with two young women, has a wine bottle. He's been stretching his neck to see what they brought, and decided that Gran Canal customers have good taste. Because they are wines that he likes, I guess.