Meter Accuracy NES constantly tests meters to ensure their accuracy. If you dispute a bill and request a meter test, you will be billed a fee if the meter is found to be accurate. Top of Page. Cut-off Notice Customers who fail to pay their bills in a timely manner will be sent a disconnect notice, indicating clearly the past due amount and due date. Upon expiration of the notice, service may be interrupted.
Personal notification is defined as a knock on the door or ringing of the doorbell.
Top of Page. In the event service is disconnected due to a customer's failure to pay, a reconnection fee is charged for each restoration. Payment of a past due bill or satisfactory payment arrangements will be required before service is restored. An additional deposit may also be required. NES will not be liable for damages for delay in restoring service.