If it's trouble with how the computer works, you can call our help desk or a toll-free number direct to the manufacturer. The toll-free number will answer questions or coach you through a problem 24 hours a day. If you have a malfunctioning computer, just bring it to the help desk. They will give you a loaner machine to use until yours is fixed. We can even switch your hard drive to the loaner so it works identically to your own.
Repairs caused by defects are free.
If your computer is stolen, we require that you report it to the police and bring us a copy of the report. If any of these calamities happen, bring in what you have. We will provide you a replacement computer and transfer data from your old hard drive to the new one if possible. Keep your backpack with you, and don't leave your computer lying around. When you leave it in your dorm room or car, lock the door.