Deployment issues are minimal as the application isn't installed on users' machines and they can access the helpdesk using most modern web browsers. Read their review and download a 30 day trial . You can purchase LBE Web Helpdesk outright, or you may prefer to rent it, complete with web hosting. We manage all the setup. This is the simple, fast way of getting your web helpdesk up and running with low initial outlay.
Users log onto the helpdesk with an ID and password.
Complete Audit trail of what actions were taken and by whom. Track hours and cost spent on each job Categorize and Prioritize jobs. Set target completion dates. These can be renamed by you and used to store information that your business needs. Create Child Jobs which must be completed before it is possible to complete the 'Parent' Job.