They are able to find vendors who meet their needs and then contact the vendors when time allows. This is a conundrum for many web site developers. They want to know who their users are without scaring them away. A bigger issue for them, however, should be their informational content. This is the biggest problem facing users today.
Many organizations feel that once the web site is online, it can be ignored.
The web site becomes an integral part of your marketing plan. This means that all information needs to remain current. Out-dated content, in the best circumstances, simply requires the users to make a phone call to verify information. In the worst circumstances, your organization has lost credibility and customers. While their print catalog is very much alive and current, there appears to be no sign of the online catalog.