Encryption technology protects personal information during transmission. A security icon will also appear in either the lower left corner or, depending on your browser, the lower right corner of your browser window. Secure pages are not saved in temporary caches on a computer. Once you exit secure screens, those screens cannot be accessed again. If encryption is not available through a site, an alternative means of communication will be recommended.
Personal information is only disposed of according to a records retention schedule.
To ensure personal information is unrecoverable, a utility program is used to remove the electronic data and any paper records generated are shredded. The city of Toronto logs HTTP requests to the City Web server. These logs record the IP address of site visitors. Logged information, also known as clickstream data, is recorded in non-identifiable form and is used by City staff or those under contract for Web site system administration. Log files are archived and used for systems analysis, maintenance and site evaluation.