Collects delinquent student debts such as student loans, tuition and fees. Assists in reducing the University's delinquent receivables and losses. Assists students with resolution of financial problems. Performs specialized review, research and problem solving in support of student collection function. Negotiates special payment plans or renegotiates existing payment plans when warranted.
Monitors accounts to ensure compliance with agreed upon payment schedules.
Conducts detailed research to investigate origin of debts and account discrepancies. Retrieves dated files, researches records of prior information systems and utilizes knowledge of past procedures to recreate account histories. Assists other collectors with research and reconciliation efforts. Maintains copies of required documentation and updates system. Contacts other University departments to obtain or provide pertinent information and to adjust accounts or have other action taken.