Quality improvement begins and ends with the customer, whether internal or external.
Managers and employees learn how to uncover customer expectations, create partnerships with customers, and devise plans to meet customer needs without compromising organizational requirements or resources. Customer service excellence is required to maintain a successful business environment. Participants will identify three forms that all customer service takes, as well as define what customers want and don't want. It's an ongoing organizational commitment driven by effective service leaders. Once the strategic focus is defined, service leaders need to know exactly how to make the service vision a reality.