But the IS business is about service. Excellence in customer service is the only real difference between you and the competition. It makes sense to apply a certain amoun t of rigor to the process. If yours is the type of shop that flies by the seat of the pants, now is a good time to re-evaluate that position. Again, it goes back to attitude.
Organizational determination needs to exist in order to truly provide for fault tolerance.
Remember the responsibility for avoiding failures, recovering from them, and providing backup and restore falls entirely on your shoulders. No vendor can relieve you of this responsibility. The point is to ensure that we have consistency between design, implementation and our goals. We need to put methods in place to ensure that. The first step in ensuring the long term quality of the effort is to determine which statistics will be tracked.