At the recent NPR conference at the National Institutes of Health, I noticed a high level of frustration from the crowd. Some of the federal workers clearly felt thwarted in their efforts to reinvent government. I was trying to get authority into the hands of the people at the front lines. 364 days a year people were energetic and enthusiastic about this new way of doing business. And then when I sat down with them, they told me all the things they didn't like and all the layers of management that were getting in the way.
Revolutions start when things are improving.
These people are starting to do things differently and all of a sudden they see that the new way is better than the old way and they're in a hurry. I think the next phase is to be in a hurry. These six initiatives are something we're anxious to get done quickly. All rights reserved. One personal copy may be made of this document.