Two readers complained about the lack of catering facilities in or near the Library, and above all the need for a coffee machine. This is not something that could be undertaken by the Library, especially at the present time. It is hoped that the recent arrival of The Venue, a new centrally placed catering outlet, will improve this situation. Library to remind Buildings and Estates Office of extremes of heat and cold in the Library as they occur, and areas of poor lighting. Postgraduates and visiting students are least satisfied with the service.
Most complaints regard the number of machines available and the level of maintenance.
The Library is moving urgently to improve this situation and would, in fact, have moved sooner, but for uncertainties over the Library s outdated charge-card system, which was eventually replaced in September 1999. Two extra black and white photocopiers are due in January 2000, provisionally to be sited on B-Floor Yellow Zone, plus a replacement colour copier. However, the Library will make every effort to minimise inconvenience. Library to ensure that information regarding the coin-operated copier is widely available. Numerous readers highlighted the shortage of PCs in the Library and the poor level of maintenance, with several machines found not working at any given time.