The fundamental requirements of any business are customers and the right people to service them. At Assessment Solutions Incorporated, we help our clients find those people, train and develop them and ensure that they are meeting customer needs. We focus on creating human resources solutions that maximize individual and organizational performance. Whether you need to set up a contact center, to consolidate or to improve your center's performance, our team of experts will establish your organization as world-class. Blue Pumpkin Software Blue Pumpkin Software develops workforce managment forecasting and scheduling software for call centers.
Products provide forecasting, staff scheduling and skill-based scheduling.
CenterForce Technologies CenterForce Technologies provides call center software to improve agent productivity. Designed to help companies acquire, service, sell to, and retain profitable customers, Cincom Encompass supports telesales, telemarketing, and customer service for inbound, outbound, blended and multi-media call center environments. These solutions combine inbound call handling, outbound call management, call blending, and a rich array of agent and supervisory tools on a single, flexible technology platform. The result is that contact centers achieve a single, integrated solution that transcends the limitations of traditional inbound and outbound systems, resulting in greater productivity and improved customer relationships. It adjusts for skill levels, vacations, holidays, and no shows, and for one or multiple call centers.