If you subscribe to cable television service, you have rights concerning billing practices, rate increases, late charges, disconnection of service, interruption of service, security deposits and dispute resolution procedures. If you have a billing dispute or a problem with your cable service you should first contact your cable operator and try to resolve it with them. Cable operators have customer service representatives trained to handle subscriber complaints. You may also contact your city or town officials.
Many municipalities have cable advisory committees or special offices that handle cable problems.
If you have a complaint about your cable rates click here . You may also send a complaint via email by clicking here . Complaints sent to the Department should include your name, address, home and work phone numbers, a complete description of the complaint and any actions taken to resolve it thus far.