If you have any doubts, check with Consumer Protection Association of America to find out if any complaints have been filed against them. You get to spell out the terms under which you will buy. Be absolutely clear about your understanding of the arrangement. I reserve the right to refuse this item if damaged. Sometimes products fail.
People make mistakes.
Things don't work out like we thought they would. When these things happen, we as consumers need to take responsibility to follow through and make things right. Complain and give the company a chance to make good. If you don't receive satisfaction, Consumer Protection Association of America can help you in the complaint process. CPA is a member organization that invites businesses and their customers to join together to change how business will be done into the 21st century.