In fact, the new generation of wireless gadgets loaded with CRM can produce substantial savings in administrative costs, and by improving your sales force's connectivity, they'll make your company more responsive to customers' needs. The list of CRM applications that offer wireless clients is a long one. The CRM vendors that are not already offering a wireless offering will likely do so soon. As anticipated, their offerings are diverse. Obviously, the latter approach simplifies deployment, but could generate compatibility problems with new browser versions.
Some vendors offer the small-device edition of their client at no additional cost.
Others price it separately, which creates an additional entry in your budget for software. You should also consider replacing older devices, which may not be capable of supporting the new applications or meeting the connectivity requirements. Prepare also to reconcile technical requirements with company policies. For example, if PDAs and cellular phones are considered personal items the company doesn't pay for, you may want to moddify the policy and enforce corporate standards for acquisition and support. You may consider having the company budget absorb the cost of the new devices and connectivity fees.