But, we must realize that we are not omnipresent. Even Jesus missed the early part of the funeral ritual for his friend, Lazarus. Sometimes, we simply cannot and should not be physically present. We must accept this fact. However, good leaders prepare others to help fulfill this role.
Presence is critical in leading during crisis.
The second key at times of crisis is relationship . Ideally, the relationship should develop before the crisis so that we can provide a natural extension of caring. We also can provide relationship by connecting people in existing relationships with those people in crisis. As much as professionals may be helpful, the comfort of a friend is severely needed. Leadership understands that we will usually survive a crisis.