Foreign orders are processed using the same procedures as orders to domestic publishers. For routine orders and renewals, the agency invoice serves as an order acknowledgement. Procedures for advising receipt and processing of rush orders and additional services are customized to meet the unique requirements of each client. Turnaround within Basch Subscriptions is keyed to the start date for the subscription. Once Basch has placed the order, with payment , fulfillment is in the hands of the publisher.
Performance varies from publisher to publisher.
Publishers' policies and publication scheduled determine when the first issues are dispatched. Procedures for notification if the standard turnaround time cannot be met are developed in consultation with each client. Claims are recorded and processed to publishers daily. All claims for a client are handled by the customer service representative who determines the action to be taken. For urgent claims, the account representative calls publishers directly.