Unfortunately, the connected nature of networked systems means that the system may be adversely affected through its connections. Whether the damage is intentional or unintentional, intelligent agent software can help find out what went wrong and help get the system up and running again much more quickly than was previously possible. E-mail is a real boon in most businesses. It allows a much greater and more efficient system of communication for many business users. Network monitoring intelligent agents can keep constant vigilence to protect a company's network system and the information it contains.
Privacy can handled with encryption.
The trend for use of intelligent agents is increasing exponentially. There are many new applications and more and more companies working on new applications. It could happen. In general, intelligent agents are an irresistable idea whose time has come. You'll see lots more about them in the near future.