Agents may be working in anything from basic carrels to high-tech custom stations. These can be found in any type of business. Once the basic type of call center is determined, there are other inter-related decisions to make about space use and facility performance objectives. All of these decisions impact human performance, as well as business and facility performance. Exercise rooms for a quick energy boost are also becoming common.
Many organizations now have attractive caf s to supply meals and snacks at all hours.
Some are adding onsite daycare centers as well. Training spaces are also getting more attention. Natural light, colors with an uplifting effect, and furniture that can be easily rearranged help make these spaces adaptable and stimulating. Workstations at least 6 wide can also allow co-location of a new agent with a trainer in an actual work environment. Studies have shown that learning in the same type of environment where one will use the information helps memory.