These tend to be Public Safety positions where most job skills must be learned on the ground. Other departments may also need a full-time training program, but size is not the real determinant. The volume and variety of tasks to be performed are the relevant factors. Managers and supervisors need to be personally involved in employee training. I The Department of Personnel encourages appointing authorities to insure that this is done.
Reinforcement needs to be consistently built in to every program using a variety of tools.
I The Department of Personnel encourages appointing authorities to ensure that this is done. The Director of Personnel has relinquished approval of special merit increases to appointing authorities to facilitate achievement of this objective. The Department of Personnel has worked with various departments to develop incentive programs. Evaluation needs to be built into training design. An evaluation and impact strategy for current offerings should be developed and used to prioritize investments and improve programs.