Extended hours of operation for telesales, telemarketing and customer ser-vice can be achieved with minimal additional expense. The customer-support divisions of several major American corporations have implemented Teleworking to reduce their susceptibility to environmental disaster. By geographically distributing their support analysts, the companies will be able to provide continuous support regardless of disaster conditions in a single location. A major brokerage company set out to become the employer of choice for information technology professionals. In call centers, Teleworking makes it much more feasible to have agents on call and to staff part-time employees to cover only peak hours.
Teleworking means cost savings, fewer empty chairs, and happier employees.
The potential labor pool expands to include parents of small children who want a few hours of work during the school day, but don t have time to spend traveling to and from the office. The disabled and elderly who often face transportation challenges are excellent, committed call center employees. You can leverage your existing investment in voice and data technology out to remote locations. Not only were we able to increase customer coverage with sales and support personnel but we significantly reduced our real estate requirements. It is most important to identify the specific objectives that are driving your organization to consider Teleworking.