Contact Us 1. However, most don't offer much recourse beyond a pro-rated refund if they are down more than the promised amount of time. Given that, it is more important to find out what the ASP has done to make sure they can deliver what they promise than to look at a specific percentage.
Most ASPs offer relatively little in the way of customization.
It is important to find out what can be modified on the application you will be using and see if that meets your needs. Some ASPs provide support themselves, while others refer you to a third party. Your best support will come direct from the vendor, as they know the software best. Since you will probably want only minimal training and users may use the software on a more occasional basis, it is particularly important to choose software that is easy to use, reliable and very high quality. In addition to protecting data from hackers, you need to make sure you can maintain the level of control you need over approved users of the application and data.