Information alone is not much help because information is not truth. Truth is information around which we offer commitment, and commitment empowers people. Information, on the other hand, adds to the confusion. Now there are alternatives, and then usually conflict. You might correctly extrapolate that getting more information is not necessarily the solution to a conflict.
People make changes when they feel more secure.
People feel secure when they feel good about their relationships. The maintenance of relationship as the avenue to growth and change is exactly why the minister's or the religious educator's taking a side or a stand in a congregational conflict is so unhelpful. They will still be loved. And of course, the more they deeply feel this truth, the more likely will be their acceptance and affirmation of a change. Keep them talking.