If owners and managers lack character and competence, they won't give power and profit and recognition to others. If they do, they feel that they are at risk personally. Until individual managers have done the inside-out work, they won't solve the fundamental problems of the organization, nor will they truly empower others, even though they might use the language of empowerment. Their personality and character will manifest itself eventually. We must work on character and competence to solve structural and systemic problems.
People produce the strategy, structure, systems and styles of the organization.
These are the arms and hands of the minds and hearts of people. Franklin Covey Co. He is also the author of several acclaimed books, including The 7 Habits of Highly Effective People. Franklin Covey Co. All rights reserved.