Transformation is a risky business at the best of times.
If organizational change could be limited to only machines or physical facilities, implementation would be relatively simple. Most major changes within the human work environment, however, require employees to modify something abut the way they think, feel, or behave. The addition of these human factors significantly increases the complexity of the change process. For this reason, successful implementation of change requires an understanding of the human as well as the technical aspects involved in the situation. Sarah Braim is IBM's Community of Practice Leader for the Organizational Change Competency.