Sears is reflective of many companies whose culture transcends minimal compliance with the law. Of course, Sears can institute flexible policies and pay for big accommodations. It's a huge company. If anything, small businesses have a greater degree of flexibility to work with employees. There's less bureaucratic machinations.
Someone has to fill in when schedules are altered.
But even though Sears may have 3,000 employees, in that one particular department they may have only four. That's not that much different than a small employer. Blanck said that ADA transcendence doesn't have to negatively affect a company's bottom line. Blanck studied Sears for a second time not only because it is a model program, but because the company allowed him access to all its data. The disabilities which cost most to accommodate, according to Blanck's study, were general mobility impairments.