With no sales experience, he crisscrossed the country selling the product, which eventually caught on. After that successful outing, Griffin began a company, Magic Wand Car Wash, which manufactures self-service car wash equipment. He got back into the car wash business pretty quickly because he saw an opportunity. I saw the potential for that business in this area, and I saw that it had some future to it. People are very particular about their cars today, and we built a touchless automatic one, where nothing touches the car but hot soap and water.
People are in line at it constantly.
If they're not satisfied, we replace the product, give them another car wash, whatever. We believe in customer service, in providing a good product at a reasonable cost, and then standing behind it. He also advocates other sound business practices, such as advertising. That's where a lot of people fail. They think they'll open the doors and the people come flocking in.