They call it Business Systems Management.
Registration is required, but it's free.
It's right here. This white paper is an in depth discussion of what systems management is. This white paper looks at the critical issues involved in enterprise management, providing ideas, suggestions and advice for what to look for in management tools. 11 Things you've heard before about systems management but need to hear again Information Technology WEB A bit dated, but still has some valuable information that provides a semi-refresher course on systems management. In today's technology-specific world, this white paper refreshingly delves into the people side of a successful company.