I know, I have tested them many times. The front desk is equally helpful. What the concierges cannot accomplish, the front desk will. From the moment you check in, you are made to feel personally welcomed. A small European lobby helps promote the personal service that is instantly lost in the mammoth cavern lobbies in the nearby Hyatt.
Room service is prompt and recommended.
Hey, if they can do hot coffee and bagels in the morning, it's an accomplishment. Nothing beats the hotel's location just off Michigan Avenue and the Chicago River. In good weather, you can easily walk to Navy Pier or to any of the trendy restaurants in Streeterville. Rush Street and the north loop clubs and hot spots are ten to fifteen minutes by foot. Stroll up Michigan Avenue's Magnificent Mile toward Oak Street, or down it's less magnificent mile toward the Art Institute.