The information here allows users to find their own passwords. If you follow the instructions here, however, and are still unable to find your password, contact Technical Support. If you recently made changes to your mail settings on your computer and your password is no longer accepted, the problem may be with your e-mail settings rather than your password. Upper vs. lower case Be sure to type both your Username and your password carefully. Check to be sure you didn't accidentally hit the CAPS lock key on your computer keyboard.
Passwords can be uppercase and lowercase letters mixed.
Secondary e-mail Usernames and passwords will not be accepted. Find the letter or your other written records to look up your password. If you registered with a CD If you registered with a CD, you probably recorded your account information when you set up your account initially, both in written form and in a computer file, as recommended. This assumes that you have not changed your password since you registered for the service and that you are using the same computer from which you registered. When the file is located, its name will appear in the bottom section of the window.