The EI Act requires that a national employment service be maintained. Services include labour exchange, labour market information and case management. How NES Works Current labour exchange service to employers and workers involves taking job orders from employers by phone and listing them on the Job Bank system so they can be viewed by workers, either in a HRDC office, on the Internet, or at a kiosk. HRDC s network of local and regional analysts works with employers and other labour market players to collect, analyze and distribute occupational and industry demand statistics to the public through the Internet or kiosks. These have considerably extended HRDC s ability to provide employment self-services.
Progress is tracked through a case management system.
Related to NES NES services are currently delivered exclusively by the Government of Canada. Case management and local labour exchange services are available for transfer to provinces, since they are an integral part of local employment program delivery. The major issue arising in such transfers will be the harmonization of case management systems and the establishment of data-sharing protocols. HRDC will continue to provide pan-Canadian labour exchange and labour market information services. As a result of a long history of close federal-provincial cooperation in these areas, the federal labour exchange labour market information systems will likely remain as the standard delivery tools.