Employees, however, consider the outsource hotline as a credible alternative to an in-house service. Outside firms provide a wide variety of cost effective, independent, industry specific hotline services. They can furnish round the clock on-line service and provide confidentiality and anonymity. Most importantly, outside firms can provide experienced professional personnel to answer the calls. External hotline personnel have knowledge, skills and abilities gained, for example, from years of experience in law enforcement or as Certified Fraud Examiners.
Outside firms can also provide personnel who have industry specific experience.
Such personnel are familiar with the vocabulary, background information and knowledge of fraudulent schemes employed in particular businesses. Moreover, external hotline personnel are not subject to an organization's politics. Hotline callers can place an organization at risk. Therefore, hotline calls must be handled with caution. Some callers must be handled with caution.