Simple grievances can be settled within eight days. The full grievance procedure takes a maximum of sixty-one days. Every faculty member and administrative department is available by telephone and by e-mail. Faculty members keep posted office hours when telephone conferences can be arranged. Each student is issued an e-mail address after admission.
Registration is available by telephone or on the web.
The process for filing complaints is detailed in the Student Handbook. Angelo State University s Customer Service Representative is Dr. Kathleen Holcomb, Professor of English, Angelo State University, San Angelo, TX 76909. This practice has provided the university with a very rich source of data specifically about the whole range of services provided by a university. The instrument does not specifically address wait times, complaints, Internet service, or communications, though it does ask about the kinds of services and policies, such as residence halls and student government powers, that are a common source of students complaints. The university uses the surveys to improve services, such as student advising or food services, which are identified by the students as below par.