A UCAN representative attempted to contact each of these locations during regular business hours to determine the level of service available to Pacific customers. The other Escondido APL is miles away from the office to be closed. The locations of these APLs are inferior to Pacific's offices and will be inconvenient or unreachable for many customers accustomed to doing business at Pacific's public offices. The level of service provided by these APLs is inferior to that available at Pacific's public offices. All of these alternative locations simply serve as bill payment locations.
None provide in-person access to Pacific employees.
These telephones allow walk-in customers to contact Pacific service representatives to have their service needs met. However, none of the APL's we contacted contained more than one courtesy telephone. This means that the thirteen courtesy telephones in these public offices will be replaced by only 8 phones after the offices close. The one remaining APL in the city of Escondido has no courtesy telephone, meaning that Escondido, one of San Diego County's largest cities, will have no way for customers to speak with Pacific service representatives, other than by a pay phone. UCAN's research indicates that these APLs are may be very transient and unreliable.