The Observer Consumers are paying way over the odds for a morning caffeine fix that costs only 10p to make, according to Britain's leading independent coffee expert. Inexperienced and poorly trained staff often did not know the differ ence between lattes and cappuccinos and ended up serving 'warm milky drinks with a shot of caffeine and bit of froth on top'.
Staff turnover is high.
The two should be served at different temperatures, with different proportions of milk to froth and coffee. The biggest chain, Starbucks, recently took over Seattle Coffee House, and opens a new store in Britain, on average, every two weeks. The whole issue is a ladder of taste. It is the same with beer. The high street chains acknowledged some of Salvoni's criticisms but insisted their staff were properly trained.