To avoid channel conflict on our site, our online store only sells specialties, reconditioned items, and bundled promotions not normally available at retail. Our end users complain that they don't get value from our channels. We have to listen to our end users. Disintermediation on the Web usually becomes a disaster, when the spurned channels sell your competitors' products and not yours. It can take four to five years to recover the lost sales.
Most companies rely on distributors to service customers.
Chemical companies posting current Material Safety Data Sheets on the Web site. Keeping the site current with a minimal staff. Difficulties updating the links on a site of thousands of pages. Linking sales force automation with the Web. Companies spend 6-10 percent of revenue on document management.