Your messaging system is only as good as the operations behind it. United Messaging ensures you have the very best capabilities backing you up. Redundant subsystems, such as multiple fiber trunks coming into each IDC from multiple sources, fully redundant power on the premises, and multiple backup generators deliver the highest levels of reliability. Our services include directory updates, service level reporting, and capacity planning. All support is available using a single number and a single simple process.
Tech support is staffed with a team of dedicated electronic mail network experts.
As part of the United Messaging Support Services offering, a dedicated client support analyst is assigned to each client. All CSR's are then imported and refined by United Messaging's Knowledge Base system for analysis and storage. Additionally, Tier 2 technical support can re-create client messaging environments to research and troubleshoot specific issues.