Of course, everything we ship is guaranteed and has insurance, but it takes time to process claims, and that time could be spent with your new grill. Look at it this way - you're saving A LOT of money by buying through us. It's worth the little extra money to get it there right. Shipping claims are handled just like everywhere else. If there is a problem, give us a call.
Shippers have two ways of handling the claim.
If the we file the claim, the shipper pays us and we ship you a free replacement part or grill. If you file the claim, we ship you a part or grill that you must pay for, and then the shipper pays you.