In today's economy, 'you get what you pay for', has taken on a whole new meaning. Consumers want high quality merchandise regardless of how much or how little they pay. Therefore, damaged furniture is a retailer's worst nightmare.
Some retailers receive damaged goods on a regular basis.
The time required for the inventory to be returned from the repair shop to the time it takes to be placed on the showroom floor can greatly affect your bottomline profit. The faster a case good is sold, the faster the next shipment can be delivered and displayed, thus, increasing or stabilizing the profits. Returning merchandise to the manufacturer can take valuable time away from a showroom display. Administrative costs of picking up a damaged piece from a customer can run in the hundreds of dollars before addressing the problem of the cost of possible replacement for you or the customer. You can return it and possibly reduce your profits for that month or have a professional come into your place of business and pay to have it repaired within hours.