Measuring actual performance and reporting results compared to baselines and performance expectations becomes an important way to measure progress toward the goals in the strategic plan. For each performance measure, compare actual performance with the proposed performance level, and report the results. Any variances or changes must be analyzed, and subsequent actions must be planned. If performance measurements show a continuous improvement process with a positive impact on results, some of the stakeholders' concerns may be allayed. External reports should be clear and concise.
Reports are often easier to read if the data are presented graphically.
Include explanatory information to put results into context. Reporting performance measures can also be aggregated and incorporated in annual reports. Recognize that your measures hav some limitations and try to explain any unexpected results. Internal reports can take various forms. Chief among these are project performance evaluation, planning and budgeting activities, and implementation of improvement activities, as well as regular team reports to the Library.