Negotiating When something goes wrong with a product or service you purchased, it is natural to feel upset or even betrayed if the salesperson made promises about the product's or service's performance. The best way to negotiate a good resolution to a problem, however, is to proceed with self-assured good manners rather than anger. A good attitude and pleasant manner will probably get you better, faster results than irritation and belligerence. Call the business where you purchased the product or service. Find out who is authorized to deal with customer problems.
Many large retailers have a customer service department, which is a good place to start.
If the business does not have a customer service department, find out the name of the person who has authority to help customers with their problems and write it down. Whether negotiating in person or over the telephone, here are a few tips to keep in mind. Introduce yourself pleasantly to the person helping you with your problem. Keep the tone of your voice pleasant. Keep a positive attitude in your mind as well as in your voice.