For my final project, I would to address the troubles of scheduling floor servers at Jillian's of Youngstown.
Problems arise when employees work too much or too little.
When a server is scheduled too many days, or too many hours at one time, the individual tends to become irate and unhappy. If the employee is not given good shifts during peak times, the employee will not make money. In the restaurant industry, customer satisfaction is key. However, if a server is upset, the services they provide will reflect this. In my opinion, happy servers produce satisfied customers.