Observing and measuring service quality. Handing out the rewards. To become customer-focused, maintenance professionals must learn to look at themselves through their customers' eyes. Within this harsh economic landscape, maintenance has been viewed as a cost center, not a profit center, which has made it an easy target when downsizing takes place. Internal customers do not care how much you know, until they know how much you care.
Sloppiness opens up questions of overall quality.
When machines are down, the company loses potential revenue. Ask your internal customers . . .