However, staffing is limited so the Archives may be closed for vacations and illness. Researchers should call ahead to ensure that the Archives will be open when they arrive. The Archivist will answer brief telephone inquiries for information, as well as written, FAX and email inquiries. If the request takes more than one hour of staff time, the Archivist will provide the researcher with a list of individuals who will conduct research for a fee. There will be a limit of 50 pages per request.
Payment is by cash or cheque at the time of the pickup.
Requests that are mailed will include an invoice. The Archives staff will endeavour to complete photocopying requests within one week, depending on the volume of requests. Requests for photographic reproductions may be filled if it is possible to do so without injuring the item and if restrictions will be not be violated. The Archivist will send the items to a contract photographer who will send the completed copies and bill the research directly. It is the responsibility of the researcher to abide by the Canadian Copyright Act.