However, those sites that perform complete sales, shopping cart, inventory, and credit card transactions using only the website make up a small, elite group. Not only is the cost for development of these 'supersites' high, but in many cases a traditional consumer oriented company must radically change its operation methods and computer environment. Buyers on the Web expect hassle free transactions. Many expect to be rewarded with lower prices for a job normally performed by 'a middleman' . There is, also, the accelerated pace of business and inventory replenishment.
Surfers are short on patience and have an even lower threshold for excuses.
Surveys indicate that Connecticut has an unusually high population of web-savvy users. In June, SNET ran a series of eight seminars in five locations around the state. SNET has forged an alliance with many of the best website design firms in Connecticut. The jointly conducted presentations provided uniformly high quality. My Observations I attended the presentations made on June 19 in Waterbury.