It is designed to allow customers to build from a simple application to a sophisticated enterprise-wide system. There may be a number of conflicting business drivers to satisfy.
Organizations go through stages of scheduling and dispatch capability.
The problem has been selecting a package that gives the appropriate capability at the appropriate time, but which can also offer a clear growth path that maps onto future business requirements. Its automated Dispatch and Jeopardy Management modules mean better customer service. It graphically displays continually optimized schedules to ensure that the right people and right things appear in the right place on time. It improves customer service by intelligently offering time-banded appointments and ensuring adherence to SLAs. It also takes into account such things as the local knowledge of engineers, their skill levels, travel costs, no-go areas, and peak travel times.