Now, this company has a policy of responding to inbound e-mail within 24 hrs. No easy task as they receive 3-400 email messages per day. But, they take it one step further. They save every message they receive and respond to - customer service inquiries, tech support, product information questions, everything. The response is overwhelming.
Simple improvements turn more browsers into buyers and get more sales from existing traffic.
Media Metrix lists the top sites, but that is based on visitors. Products include furniture, household goods, clothing and health and beauty products. Food and other groceries are sold by military commissaries, which are not part of the Exchange Service. The Exchange Service is already the world's 8th largest offline retailer, in terms of annual sales, and the online service now accounts for about 30 percent of all the Exchange Service's sales. The Service was among the first organizations in the world to offer its customers the facility of electronic bill payment and the ability to check account statements online.