So it's not surprising that when software projects fail or disappoint people, it often has nothing to do with the technology and everything to do with people factors environment, rewards, feedback, procedures, measures, work aids, communications, etc. How work will change, what procedures and methods in the business process will be altered, who will be affected, how the work flow might look, what metrics will be applied to the value of software, etc. An orchestrated event These three activities creating a project charter, using facilitated workshops and addressing organization change are highly interrelated. Software development is part of an orchestrated business change event. Delivering the wrong software correctly or delivering the right software incorrectly can make or break not only the project, but also the business.
Satisfied customers are the product of continual business involvement in the life cycle.
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