It provides insights that will enable business managers to make tactical decisions, as well as to establish, modify, or tune the business strategies and processes in order to gain competitive advantage, improve business operations and profitability, and generally achieve whatever goals management has set. BI tools are software programs and systems that businesses use to analyze business data and provide reports and other visualizations to users. Some BI tools are also used to develop, deploy, and manage BI applications. This Perspective report explains BI technology, analyzes the various types of BI tools, and identifies the major vendors and products in each category.
WAGs are an emerging technology that has drawn significant venture capital interest.
There are at least 50 vendors with WAG products that Gartner is aware of. Most are from startups, but there are WAG products from industry leaders IBM, Microsoft, and Oracle. Overview The help desk can be both a boon and a burden to a company, either increasing customer satisfaction and return on investment or making customers and technicians miserable. One of the keys to achieving the former is selecting a help desk package that not only fits the company's present and future needs but is designed to make the technicians' jobs more manageable and less complicated. There are over 200 software products available, ranging from simple call tracking packages to more sophisticated problem resolution and expert systems.