That one principle, he said, made the difference between the Army we sent to Vietnam and the one we sent to the Persian Gulf. Leaders set goals, but goals are only meaningful if everyone understands them, and understands their role in accomplishing them. Leaders demand high standards. People don't work to their maximum potential unless they're challenged to do so. Leaders reinforce and reward success.
Success is infectious, so good leaders reinforce each success.
Great leaders don't tell people how to do their job. When placed in command, take charge. Very few people are like Norman Schwarzkopf. But we can all try. In a lively, well-attended Second General Session on Sunday, April 5, Rosabeth Moss Kanter showed that when it's time to make a real difference in your school, you may not have to reinvent the wheel, but you do need to change the way you look at it.