Wild theories about the new economy and how it neglects its customers are going around. All of us are customers more than once in their lifetime and have stories to tell. So have you. Share your opinions with other managers in our informal poll.
Most organisations lack in their ability to deal with complaints.
However, this is not because the actual service is worsening, but more and more customers hunger for compensation. Access our CRM Archive or follow the links below to focus on specific management disciplines. Your guide to recommended Marketing Websites and international Events . Post it to our community experts in our online conference . Copyright 2001 MCB UP Limited.