The QGT provides assistance in the means and methods used to meet the Department's Organizational Excellence Goals. The QGT promotes the concept and benefits of quality-based management and high performance methods. It applies human resources and quantitative methods to improve the material and services supplied to an organization, all the processes within an organization and the degree to which the needs of the customer are met now and in the future. It is a management approach to long-term success through customer satisfaction. A group of individuals working together toward a common goal.
Values guide decision-making and action in the organization.
They enable management and employees to make decisions and take actions that are consistent with the organizational objectives and help the organization to achieve its Vision. The vision should be externally focused for everyone, simple, memorable, compelling, persuasive, actionable, permanent, and measurable. Suggested Reading Aguayo, Rafael. The Memory Jogger Plus Byham, William. The Lightning of Empowerment Carr, David and Ian Littman.