Ralph reviewed the RFP with a focus on these issues. At the April meeting Ralph would like to discuss how the Council can be involved with the Division on the continued implementation tasks. Kappy asked how much data will be available as decisions are being made. Ralph stated that he has data from satisfaction surveys, utilization of outpatient services, utilization of access, acute inpatient services, and referral for extended care. He pointed out that the system has served more people at a lower cost, under budget, and has been able to predict costs.
Surveys indicate that most people are happy with services and treatment outcome.
Muriel asked whether the reports address issues of access including deterrents to access. Ralph stated that the HPU is developing a new satisfaction survey to capture additional information. Contractors are being encouraged to be more specific on information when data is entered on a consumer. Sally noted that it is an inherent conflict to say that the state should make this economically feasible and provide services to everyone - especially in the transition phase. Rupert Goetz suggested that an overview of QA techniques be presented and discussed at a future meeting.