A key strategy for zero-defects management is to place mechanisms along the process path to facilitate low defect rates. An organic view conceives BPR as a piecemeal improvement method to be activated as problems surface. A constructed view envisions BPR as a enterprise-wide strategy to improve quality and better serve customers. User involvement is divided into three properties - championship, autonomy, and decision making involvement. Project championship is the influence the champion has on the success of the project.
Team autonomy refers to the extent team members are empowered to carry out their jobs.
Decision making involvement is the extent that individual teams members have input into the decision making process. IT infrastructure design is divided into two properties - IT configuration and data integration. IT configuration is the type of hardware environment an organization possesses. Centralized mainframe environments have a centralized processor with little or no distributed or localized data processing. Partially distributed environments are not completely centralized or distributed.