Limit use of voice mail in responding to phone inquiries. Identify courses where groups are underrepresented, then offer the best preparation for that path for diverse students. Assess areas of student satisfaction with services. Objective 3 Improve retention by enhancing institutional responsiveness and providing additional resources to support student, staff, and faculty achievement. Retention cannot be an objective.
Retention is a natural by-product of excellent programs and services.
I m concerned that we could end up squandering resources to address squeaky wheel problems that affect a very small but vocal number of students, staff, and faculty. Administrators need to be more aware of staff from diverse backgrounds and seek to develop their skills in the profession to retain them as models for students and other staff. Implement exit interviews to ascertain areas for improvement for retention. Need tutoring centers in areas in addition to math, writing, and computing. Look at workload issues for staff to lessen stress.