And the fact that the overwhelming majority of respondents indicated they would use a full-text option if it was available was the impetus for the project. Collette Mak, OCLC consulting product support specialist Easy, safe, fast and inexpensive. Those were the responses Collette Mak, OCLC consulting product support specialist, received when she asked ILL users what they wanted from an electronic document delivery service through interlibrary loan. And, based on response to its recent release, the new OCLC ILL Full Text Option delivers exactly what users requested. Anything that goes outside of that normal workflow can really upset the process, and a full text option slows things down.
Users didn t see it as worth the effort.
Additional questions were raised about the coverage a full text option could offer. These were exactly the things we needed to know. The responses to our survey truly helped us shape a product that would address users concerns. And the fact that the overwhelming majority of respondents indicated they would use a full-text option if it was available was the impetus for the project. There are no additional charges.