Patrons needing extensive individual help, Internet searches, or other time-consuming assistance may need to make prior arrangements for a time at which adequate staffing is available. Internet searches may not be available on an on-demand basis. The amount of time which may be given to an individual will vary depending upon the number of staff members available at the time and the number of other people also needing assistance. Genealogical questions will not be taken over the phone, but may be researched if requested in writing from people outside Shiawassee County. Shiawassee County residents will generally be expected to come into the library to do their own research.
Research done by staff is limited to in-house materials.
The library will not provide staff to look at census microfilm as this is available to local public libraries through a rental program. Staff will provide assistance in using library materials in response to homework assignments. They are not expected to complete assignments or do research assigned to the student. Contest questions will be treated as any other reference question. The library accepts no responsibility for contest results.