It is the renter's responsibility to contact their insurance company for an endorsement and to give them the information on the vehicle they are renting. Renters must call Family RV first so that we may provide the specific information on the rented vehicle. Renter must call Family RV before their departure to acknowledge receipt of the endorsement. If any malfunctions should occur with any of these items, no compensation will be made to the renter. For assistance, renters are advised to consult the Renter Assistance Guide provided at the time of departure.
Tires are the responsibility of the renter.
In the event of a tire failure the renter is responsible for replacing the tire with the same type and bringing back the original tire to Family RV along with a receipt for the new tire. Dry Camping is not advised. With all the new electronic equipped on the RVs today, the batteries are always under a current drain. To charge your battery, you'll need to start your engine and let it run for a minimum of 15 to 20 minutes or until the battery is charged. This form must be certified, signed, and given back to the Rental department no later than 3 days prior to the rental pick up date.