BCTC also offers a Mediation Service for all types of dispute, including those related to fitting, and applies to both domestic and contract installations. The independent On Site Inspection provides an expert assessment of carpet complaints and can be commissioned by any party involved in a dispute, whether domestic or contract. All aspects are taken into account as appropriate, including manufacturing defects and fitting. The results, presented as a report, are based on an inspection of the carpet plus laboratory tests where necessary. The report can be used as the basis of a settlement or as court evidence if the dispute does go to litigation.
Regular customer receive special discounts.