The least you will be doing is preventing growth in the paratransit system, because if you take 10 riders off paratransit and get them on fixed-route buses, there are 10 new ones waiting to take their place on paratransit. Simpson, who trains trainers as a consultant to transit agencies, also notes that with proper testing, many new applicants for para-transit eligibility could be immediately put on fixed routes. We had to train people how to ride from one territory to another. We had to tell them what colors to wear so they wouldn't get in trouble with the gangs. So the industry responded by in-creasing service.
More service means more money to spend.
Sixteen percent of drivers' time is spent waiting and helping passengers. Phone ahead to make sure passenger will be ready. Reduce no-shows and cancellations. Sixty percent of can-cellations are caused by 15 percent of the passengers. Adopt penalties for miscreants.