To mitigate passenger delays, clerks should allow patrons with unlimited cards access to the system if they have been locked out as a result of swiping problems. The official name of NYCT is the New York City Transit Authority. Letter from Lawrence G. Reuter, NYCT President to Virgil Conway, MTA Chairperson, June 5, 1998. MTA Report to the Finance Committee, March 1999, page II-4. 5. A quota sample designed to capture a broad cross section of subway riders from all NYCT subway lines, exclusive of shuttles, was used.
Results are reflective of the population surveyed.
Attempts to generalize these findings to a broader population must be done cautiously.