For example, suppose that management for a hotel sets a goal to improve customer satisfaction. A housekeeping supervisor needs to be able to work with management to determine how this goal can be achieved by establishing specific objectives related to room cleanliness. Most new supervisors do not have well-developed conceptual skills because they often aren t required to use them in other jobs. Human skills help a supervisor understand, communicate with, and interact effectively with employees. For example, a supervisor who encourages workers to produce more electrical motors by regularly praising and encouraging them is practicing human skills.
Many workers have good human skills in relating to coworkers.
However, the skills used to lead a work group often need additional development. In summary, technical skills usually get a person promoted to the position of supervisor. However, the key to success as a supervisor is the development of conceptual and human skills. This is critical. A supervisor's main functions include planning, organizing, leading, and controlling.