Shipping Shipments within the continental U.S. are via UPS Ground Service unless otherwise specified on the purchase order. International shipments are sent via ALA's choice unless otherwise stated on the purchase order. Shipping, insurance, and handling charges will be prepaid and added to invoice unless other terms have been prearranged. All shipments are F.O.B. Westbury, New York. Service and Returns Contact our service department for consultation.
Service is available at the factory.
If return of an item is necessary, you must include a letter stating the problem, your name, address, and telephone in case we need to reach you. All shipping and insurance charges for non-warranty returned items are the responsibility of the customer. Credit for returned merchandise is subject to inspection and acceptance. Damaged Items Shipments with obvious damage should be noted on the shipper delivery slip and reported to ALA within 5 days after delivery. Retain damaged containers for insurance claim.