These strategies cut across all organizational boundaries within the agency and are key to performing the Board's missions efficiently and to providing the customers with consistent and seamless services. Most importantly, these management strategies help the Board work better together, provide higher performance with the same organizational capacity and resources. The following management strategies, and specific measure and milestones will be used to judge the Boards managerial success in FY 2000. Foster a diverse, highly skilled workforce capable of meeting or exceeding the NMB's strategic goals with efficiency, innovation, and a constant focus on better serving the Board customers now and into the future. In FY 2000, the NMB will recruit and hire new mediators to support its strategic goals and initiatives.
Report instances quarterly.
Review and implement the development program for managers, mediators and support staff and modify as appropriate. Conduct monthly mediator meetings and conferences with periodic presentations designed to enhance knowledge and skills of the mediators and staff. Compile user input for recommendations of change in the IBB and GM training modules. During weekly case assignment meetings, review case scheduling and tracking activities to ensure integration of IBB into mediation case load. Monitor weekly, report quarterly.