Many change programmes do not work since the beliefs, attitudes and knowledge of personnel is attempted to be changed This only results in being non-effective as changing the beliefs of say one person will not necessarily change the beliefs of others. If new responsibilities, roles and environment are presented, a new scenario will develop that will result in effective change. Change happens either by plan, or by reaction. Planned change is designed and implemented in an orderly and timely fashion in anticipation of future events. Reactive change occurs haphazardly, and in a hurry.
Planned change is thus preferable to reactive change.
Recognising need for change. Diagnose the situation and generate ideas. Identify alternative organisational methods. Recognise limiting conditions. Plan to overcome resistance.