Patients can expect prompt assessment and appropriate response to changes in condition where applicable. Patients can expect to know which nurse is accountable for their care and how to contact a clinic nurse. Patients can expect that nurses will collaborate effectively with healthcare colleagues to assure coordinated, high quality care. Patients can expect to feel confident that information about their case is known, discussed and communicated with confidentiality and that care is being appropriately documented. Patients can expect that while in the hospital - sponsored ambulatory care setting, they will have a sense of being cared for as an individual and that they will receive prompt, courteous services that accommodate individual needs.
Patients can expect to be involved in discussions and decisions about their plan of care.
The Future is Here. Standards of Care. University of Maryland Medical System, Department of Nursing .