Creates macros and similar aids for users. Knowledge of processing instructions for a wide variety of computer systems or applications sufficient to recognize omissions, incorrect input identification, or improper sequencing instructions. Knowledge of production schedules and job interrelationships to maintain continuity of production. Supervisor sets objectives, advises of new procedures or schedules, and is available to assist on unusual problems. Incumbent works independently, communicating with users and determining independently when and how to handle contingencies.
Work is reviewed for meeting deadlines and by client feedback.
Incumbent interprets instructions to determine controls, modifies program runs in the event of problems or unusual circumstances. Where PC's are involved, interprets user needs to determine appropriate course of action, keeping in mind equipment or software constraints. The work supports a variety of applications. Incumbent sets up processing, processes jobs per instructions, corrects control factor problems, and checks quality. The work supports a variety of PC stand-alone or network users, dealing with hardware and software installation, troubleshooting, assistance, and maintenance.