SOAP stands for Subjective, Objective, Assessment, and Physical. The problem-oriented approach is the preferred method of organizing clinical information. Communication is the most commonly used medical procedure. The objective severity of the disease has great affect on adherence. The subjective perception of the seriousness of the disorder does not affect adherence.
Physicians often use close-ended questions when talking to patients.
To express empathy you must first feel some pity for the patient. Questions about why a disease has occured and what effect it is going to have can be assumed for most patients. Active decision making and adherence can be assumed for most patients.