Amil innovated by offering no limits to the number of office visits. Amil innovated by issuing vouchers that the member would receive and carry, as a checkbook, to pay for office visits and for tests. When going for an office visit, the Amil member would fill out and sign one of those checks and thus pay the office. This way, in the member's perception, the power in the transaction was returned to the member. To facilitate our members' access to the Company, Amil innovated with walk-in Customer Service Agencies located in the communities where our members lived or worked.
Rescue is performed by ambulances, helicopters and jets.
Farmalife, the first prescription plan in South America. Continents Plan, a managed healthcare plan that enables a Brazilian patient who elects to do so to travel abroad for elective healthcare services. Amil Franchise, the first managed care operation of its kind. Most of all, we have always worked hard to ensure the highest level of quality of care and of excellence of services in everything we do. Our most important contribution and innovation focus is and has always been to raise the bar of customer service in the markets where we operate.