Monitoring the online customer experience, by Mark Hurst . Word has always been known for its attention to compelling visual design in its content. But that's not why I bring it up. I bring it up because of the letter from the art director explaining the change. The letter is so well-written that I'll let it speak for itself.
Word regularly crashes users browsers for no apparent reason.
As the Art Director of Word, I have failed to carry out the duties of a competent designer. Though I do admit that I am disappointed with the full-on corporate domination of Internet industry, and all its ensuing blandness, there seems to be no stopping it now. It will continue whether I like it or not. But honestly, at this point, I am glad to go with the flow. What does matter to me is that the letter accurately depicts the conflict being fought every day, even this very minute, in trendy loft offices all over the dotcom industry.