She claims not to have done anything wrong. The ISP said it did not have to provide proof of wrongdoing. She feels wronged and claims to be suffering due to the loss of her e-mail account. We are working to clarify what happened here and why. We have become aware that thousands of persons have their accounts terminated each year.
Many people seem willing to do silly things in cyberspace.
We would be overwhelmed if even a small percentage of such people wanted our assistance. But if you have a problem with your ISP and have not been able to settle it to your satisfaction, let us know. On the Internet, it seems, everyone needs to be aware of copyright law. Well, cyberspace is a creative environment and an environment in which the value of information can rise or fall dramatically fast. So a little knowledge of copyright law may not be a bad thing.