Performance measures are valid so that they actually measure what they are supposed to be measuring rather than something else. Performance measures provide information to program managers in a timely manner and emphasize aspects of performance that are under management control. Performance measures inform evaluative, planning, and policy decisions. Workforce development service delivery staff are able to see a clear link between what they do and how performance is measured. A customer is able to understand why each element of data is collected and see the value of sharing that information.
Performance measures promote continuous improvement.