Online Services From HP Online services from HP that work with your current pc business applications and data. Web design, e-commerce solutions, file sharing, and more. Tools Free java scripts, clipart, fonts, and perl scripts from the premiere web development network. Free Microsoft Office XP Receive a FREE 30-day trial including Microsoft Outlook 2000 and Microsoft Office XP including Word, Excel and Powerpoint. Although measuring usability can cost four times as much as conducting qualitative studies, it's worth it.
Metrics are expensive and are a poor use of typically scarce usability resources.
About the Expert Jakob Nielsen, Ph.D., is a renowned Web usability advocate. His bimonthly Alertbox column is reprinted here with permission. Most companies still under-invest in usability. With a small budget, you're far better off passing on quantitative measures and reaching for the low-hanging fruit of qualitative methods, which provide a much better return on investment. Generally, to improve a design, insight is better than numbers.