The customer must give certain information about himself. A mutually acceptable payment method must be chosen. Credit card or billing information must be gathered. The merchant must process the customer s payment information. Finally, the customer must receive confirmation of the sale.
Security is a concern in credit card purchases and the ability to encrypt transfer of data.
Delivery You must have a good means of fulfilling the order and delivering the material to customers. Different means of delivery depends on the type of item purchased. The product may be access to special information on the Web site, it may be downloadable software, or it may be items that must be physically delivered to the customer. Support The customer needs a way to voice problems. You also need a customer service system, consisting of support to handle complaints or returns in the event of problems.