Volunteers may be embarrassed by some of the behaviors of the clients or may be fearful of being hurt. Good training is a must, as is open communication. Volunteers must feel that they can ask questions, seek guidance or just vent frustrations. Showing interest in their work and expressing appreciation are also very important. Supervisors teach volunteers ways to communicate with non-verbal clients through sign language, language boards and touch.
Volunteers also learn to look for smiles and head movements.
Supervisors help volunteers learn to look for progress so they can see the positive, not just the negative. We assure volunteers that clients have feelings and that friendship with the volunteers improves their quality of life.