David Berger, P. Eng. Every organization possesses some sort of technology and certainly some knowledge. The answer is easy to come up with, but much harder correct. Knowledge and technology are not by themselves the solution. The other key ingredient in this recipe for organizational excellence is process.
Strategy is also an important factor to consider.
The intersection point of knowledge, technology and process is what we now refer to as knowledge management. The individual ingredients all have a role to play to integrate successfully with each other and allow organizations to leverage the potential that knowledge management has to offer. There must, however, be a clearly defined, well-understood and executable strategy that provides the foundation and sets the direction. As we proceed to formally implement a knowledge management system, the strategy will become the driving force behind it. We develop a strategy to help us understand what we want to accomplish with our knowledge management system.