I have never been sold some gadget I don't need. I also appreciate being able to speak to a very helpful horticulturalist five days a week. Their free catalog now contains color pictures and lots of good information and advice. I keep the catalogs because they contain more information on planting, progating, maintainance, etc than my Sunset Western Garden Book. I recommend Raintree Nursery without reservation.
Most plants are top quality and shipped well-packaged.
On the rare occasion that there has been a problem, they have replaced the plant or refunded the purchase without question. Their selection is excellent, and they grow a fair amount of their materials. This is a top-notch specialty grower and retailer. All my stock from Raintree has done great. The raspberries are trying to take over the world.