The Help Desk is open 8-5, Monday through Friday. If you are using software that is standard for the Microcomputer Labs, then you may be able to get some help. The primary responsibility for the Help Desk are faculty, staff, and microcomputer labs. These areas all use standardized computer hardware and software. The Help Desk can change passwords, remove viruses from floppy disks, give directions for many standard operations in software packages.
Many vendors provide online support from their website.
If your hardware is still under warantee, and your system is malfunctioning, then you should contact the retailer or manufacturer where you bought it.