When the contradictions are not brought to the surface and reframed in a positive way, turf wars usually undermine the whole enterprise. These examples illustrate an important element of the problem-solving strategy. Contradictions usually exist because both sides of the issue or problem have validity. For example, empowered employees need to be working within some agreed framework or shared understanding, or anarchy rules. Any attempt to reinvent a business cannot let the existing business go down the tubes.
Teamwork often requires an element of conflict, tension and constructive competition.
The challenge is to recognize the paradoxes and strains, and find solutions that can integrate both sides of the dilemma. Contradictions can be a manager's best friend, because they draw attention to critical aspects of the situation being managed. As we continue to operate in an era of rapid change, managers will have to become more skilled in managing paradoxes and competing demands. They will need to master the art of reframing difficult situations to create contexts that allow learning and innovation to flourish . Fortunately, while the challenge seems difficult, the skills are well with our grasp.