The L.A. Project provides a unique opportunity to bring these people together through the use of information technology. In the past, governments added staff or built remote offices to meet the growing needs of a commun ity. Due to the current economic climate and the state's fiscal difficulties, this traditional ap proach is no longer an acceptable solution. It uses advanced touchscreen computer technology to make it easier for citizens to deal wi th the government and to make government services less expensive to administer. An application can be completed at the kiosk, and th e service registers the applicant for an interview at the nearest Employment Development Department.
Users can also order birth certificates and pay for the service using a credit or debit card.
Future plans include transactions for renewal of automobile registration. It is an excellent example of government responsiveness and foresight in the delivery of ser vices. Users like the one-stop shopping convenience for government transactions, along with the confidentiality a nd a choice of languages.