These results are directly related to the agency's mission. To measure performance, one must start with a baseline measurement to be able to show the changes or improvements a project undergoes, as it achieves goals. A baseline measure is usually the first measure taken of a system or project, or benchmarking against other like programs or organizations. If no baseline exists, ICs can establish a baseline the first time an assessment is taken or data is collected about current processes, work output or organizational outcome results are obtained. If results differ from goals and objectives, organizations can analyze the gaps in performance and make adjustments.
Performance measurement is an evolving, iterative challenge.
Although there are several types of performance measures, the results of using performance measures have these following common elements. Performance measures are used to learn and make changes based on the actual results, thereby benefiting project or program. Intermediate performance measures are established where needed to demonstrate progress toward achieving long term goals. Measures are selected that show the projected vs. actual results. Performance measures address specific projects in support of specific programs and the agency's IT infrastructure.