There isn't a person working at Thomson-Shore who doesn't impact the customer's perception of the company. When new people are hired, Ned Thomson and Harry Shore meet individually with them to talk about exactly that and how everyone has a hand in the company's success or failure. The right people make Thomson-Shore what it is. They're all working toward the same accomplishments, with no distance between them. People outside Thomson-Shore sense this camaraderie.
Teamwork gives the company a good atmosphere.
Everyone cooperates with one another.