We wish it didn't happen, but downtime does happen on all sites on the Internet. We do all that WE can to prevent it, but it does happen, as the Internet is comprised of chains. We are the best Internet mail-order plumbing supplier with the most Internet sales experience. EBay has been down 11 hours at one stretch for example. We don't blame you for wanting to talk to a live person.
Many people do, and some of our employees even prefer to do so.
We know some people feel more comfortable talking rather than typing. People that walk in off of the street can't buy from us. If your number one priority is hearing a live voice, then we are not for you. You choose which one you prefer. You have our street address, fax number, email address, and our Internet address.