It is not about improving what already exists. It is about reinventing how you do your work. Creative thinking and ideas must be encouraged and rewarded. Include nothing that does not add value. Process improvements .
Processes are at the heart of every organization.
Processes are defined as groups of related tasks that provide value to the customer. It is the handoffs between the tasks that devour time and money, and ultimately result in poor customer service. Process improvements require a totally fresh outlook to successfully create new and effective approaches to the old ways of working. The starting point for organizational success is well-designed processes. This is a complex and dynamic project.