Applicants may substitute four years of education above the high school level to qualify for this position. Applicants will be evaluated for this position based on the application package submitted. To receive consideration, applicants must address the factors listed below on plain bond paper. Narrative responses addressing the rating factors must be included as part of the application package. 1. Ability to communicate orally and in writing with people, both clients and peers, from a variety of backgrounds and varying levels of understanding.
Oral communication is to include experience in a telephone interview activity.
Ability to tactfully and diplomatically secure cooperation and understanding from outside parties in securing information and explaining case decisions. Ability to determine priorities and manage a high volume workload while paying attention to detail. Ability to operate a personal computer. If you are a veteran, a copy of your DD 214 is required. If you wish to claim veteran's preference, a completed SF 15, Claim for Veteran's Preference Reassignment with required letter dated within the last 12 months is required.