This provides continuous input for recommendations for change and improvement to the program. The focus group should be made up of a cross section of the organization. Representatives from human resources, information systems, finance as well as department managers, supervisors, and individual and team contributors. Input from key customers and suppliers with whom telecommuters may be interfacing, could be important to the decision process. The feasibility assessment is based on information obtained from a literature review, employee surveys and interviews, and a pilot study.
Periodicals can also provide insight on current information about telecommuting.
A list of publications from which a literature review can be started is presented at the end of this article. The next step is to identify organization candidates for data collection surveys and interviews. The surveys serve to assess the organizational climate and attitudes toward telecommuting. Carefully designed questionnaires provide personal comments concerning the overall support for telecommuting and concerns about potential drawbacks. The literature review will provide examples of surveys used at other companies from which a survey can be developed.