The cost of such systems always was beyond my reach. When HumanClick came out I learned of it and tried it out. The system works pretty well and has the added benefit of allowing you to watch people surf your site, live. I found this the most interesting feature as it allowed me to see where people were going. I have had HumanClick on my site for about 2 months now and have engaged in about 50 chats.
People really love the live help function.
I would like to expand the FAQ section to include many more questions and answers, even a knowledge base for beginning smokers if possible. I would also like to create a downloadable e-book on cigars and smoking for new smokers. I think this would not only be valuable but might be something that they pass to friends thereby creating a viral marketing effect. I would like to organize the products better according to what customers are looking for and even create a calculator so people could figure out how many of the types of cigars they smoke could fit in a humidor. If you want to open your own Web store you have to stop thinking about it and just do it.