The printed Serials Holdings List remains a popular access tool, with respondents reporting high awareness and use. The SHL receives very high importance ratings, and users are generally satisfied with it. Users are generally less aware of documents and report low to moderate use, as compared with other library services. Importance ratings are generally above 4.0. This may reflect their desire for independent access without library intervention.
Staff get high marks for service.
Hours of service are not a problem. There is high importance and high satisfaction with Reference services. Satisfaction with reference staff assistance is even slightly higher than satisfaction with the reference collection. Faculty and graduate student users rate ILS as having high importance. Staff receive high marks for their knowledge, efficiency, and service attitude.