In some cases, staff can create customer problems when none exist. In the Workplace we teach people the difference between language that causes confrontations and language that encourages cooperation, either with customers or co-workers. We also design and deliver custom-designed seminars on this topic. No canned stuff. It saves stress, by keeping things in control.
Parents feel they are being treated well, and are less likely to fight .
Oh, and principals and administrators don't have to get involved as often with customer disputes. First we can design and deliver custom-designed seminars on defusing hostile customers. We do it your way, consistent with your department's needs and context. For details and information please click here. It's impossible to grow good relationships with clientele and taxpayers if staff don't work in concert and in harmony.