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Our RealTime panel of experts considers those questions and offers advice for keeping the Net's promise to your customers. Anni Layne and Linda Tischler Battle of the Brands John Hancock's outspoken CEO names names and points fingers at some high-profile brand offenders in his new book. He also offers advice for not screwing up your own company's brand. Rekha Balu Act Local, Think Global Hindustan Lever's strategic ingenuity has the potential to improve the quality of life for India's rural citizens. The Reeducation of an Internet CEO A year after MicroStrategy Inc. made our Agenda issue for its visionary use of the Web, the company's outspoken CEO shares the keys to surviving a nearly catastrophic crash.