Each recording starts as a .WAV file, but can be converted into a variety of industry standard formats, including Dialogic and others. This can be very disconcerting, leaving the caller feeling as if they're being passed back and forth which can increase frustration and tension levels. With one voice guiding the caller through the menu structure, the caller will feel as if he or she is getting the personal attention they deserve. The more familiar they are with the voice, the more relaxing and enjoyable their call will be. Another prime advantage over a live answering service that is limited to taking a name, phone number and brief message, is that the business owner is in full control of the phone call from start to finish.
Prospects can receive valuable information by branching to different mailboxes.
We help our clients put their best foot forward every time the phone rings, for a fraction of the cost of live operators.