Also, ask how fast the connection is to the service provider, and how often the service is unavailable due to maintenance. Security issues are also important for many new Internet users. You may want to ask your service provider if they have any software to provide secure shopping and credit card transactions over the Internet. Such software may also be downloaded from the Internet for free, or be purchased. Also ask if content is censored in any way, and if you are interested, if there is any software that permits the consumer to censor content for minors using the household account.
Technical support is an important component of an provider's service.
You may need help at any time. Also ask if there is any type of charge for the service, how large the support staff is, and how busy they get, especially during peak hours. You might try calling yourself to see how long it takes to get through. Software Software is a crucial element for connecting to the Internet. Your computer will not have a way to connect with the Internet service provider without it.