The percentage of total awards to all small businesses is up 15 percent over that period. Automated procurement tools are in place, but some, including lessons learned, are not used by most procurement offices. The process for resolution of protests and contract disputes is not formally defined. The current automated procurement system does not automatically identify management and performance data and metrics. The Learning System has not inventoried procurement competencies or indicated skill needs, which results in a perceived need for formal procurement training.
Some individuals are slow to move from proven ways even when given new options and flexibility.
Availability of new tools and processes does not guarantee their immediate use. Socio-economic goals are independent from business goals and require special emphasis. Recommendations Fully fund and staff the Office of Dispute Resolution and complete the required processes and procedures. Determine the requirements for and articulate the benefit of small economically disadvantaged business contracts and implement guidance accordingly. Develop an integrated metrics program and educate the workforce on its use and value.