I try not to get too philosophical about tech issues. I figure Jesse pontificates enough for all of us. But when it comes to tech support, I go a little over the edge.
People constantly harp about bad tech support.
I always wonder when they last investigated their own company's support service. If your company help desk could use help, check out the tools available at the ZDNet Software Library. You may not come up with the perfect fix, but at least you'll be on the right path. Click for more . Click for more .