Information and knowledge management focus on different parts of the same value chain. Knowledge management focuses on the processes and the people involved in creating, sharing and leveraging knowledge in the organization to support business strategies. We re losing corporate memory and expertise. We could be making better decisions. Based on the work of Ikujiro Nonaka and Hirotaka Takeuchi, organizations typically have two types of knowledge explicit and tacit.
Organizations also have knowledge gaps.
Retention of corporate memory. Support for the conversion of information into knowledge.