Skill in operating office automation equipment such as a word processor, microcomputer, or computer terminal, and related equipment such as printers and modems, using a standard typewriter style keyboard with additional function keys to produce work accurately and effectively. Knowledge of office automation software processing procedures and function keys to execute basic office automation functions such as storing and retrieving electronic documents or files, activating a printer, inserting and deleting text, printing standardized paragraphs from a glossary, producing letters, entering data into a predefined spreadsheet or database, retrieving data from specified electronic records, and transmitting and receiving electronic mail. Knowledge of grammar, spelling, capitalization, punctuation, and terminology commonly used in office settings to prepare material correctly, and requirements for the preparation of correspondence and maintenance of files. Factor 2, Supervisory Controls Assignments involving conditions, concepts, and methods familiar to the incumbent are made in terms of the objectives to be achieved and without explicit instructions on work methods if standard procedures to supervisor. Incumbent uses initiative in carrying out recurring assignments independently, but refers deviations from standard procedures to supervisor.
Work is reviewed for adherence to instructions and procedures.
Factor 3, Guidelines Guidelines are provided in the form of manuals, handbooks, written guides, and oral instructions. The employee applies guidelines without change. Deviations are referred to the supervisor. Employee must select appropriate guide for each situation. The employee is confronted with a wide range of situations calling for judgment and self-reliance in determining the appropriate response to inquiries.