SDS HelpDesk is used world wide by small to medium sized businesses. SDS HelpDesk installations can be found in 40 countries including the United States, the United Kingdom, Germany, Spain, Sweden, The Netherlands, Canada, South Africa, Australia, Greece, Norway, Puerto Rico, Argentina, Italy, Russia, Singapore, Ireland, Barbados, Hong Kong, France, Portugal, Austria, Botswana, Romania, Slovenia, Belgium, Japan, Saudi Arabia, Honduras, Luxembourg, Mexico, Estonia, the United Arab Emirates, the Czech Republic, Vietnam, Oman, Qatar, China, and New Zealand. With the SDS HelpDesk, your system administrator can customize the items above, plus create alternative text strings for screen captions, menu items, and messages. These items are customizable for most languages. The SDS HelpDesk search engine provides a flexible and powerful way to find the information you need.
Search criteria can be as broad or narrow as desired.
Just about any criteria can be used to find information. Wildcards can be placed before, after, or in the middle of other characters. A customer calls, but he just tells you that it's Ron. The more characters that you enter, the narrower your seach results. Many of the modules provide context searches.