No one enjoys receiving a barrage of complaints from unhappy clients. This comprehensive training video highlights tips and ideas on how to handle the irate, angry, rude and sometimes abrasive callers. Frequently today there seems to be an intolerant attitude toward those in our country whose English is less than perfect and hard to understand. This program offers compelling reason why all callers are created equal and shows techniques to make communications easier with foreign language customers. This dynamic presentation illustrates the importance of building rapport with customers.
Most people are aware of the importance of providing good service.
This video helps you increase the level of service inside the walls of your organization. Included are answering a co-worker's phone and why identifying yourself is important. This is a discussion catalyst program. Ten vignettes put the class in charge of identifying a variety of customer service blunders. After identifying what went wrong in each segment, it's up to the group to suggest improvements.