The people doing the work need the appropriate skills to use the methods, tools and written procedures. Helping them acquire the skills to support new or modified processes is the most challenging and time consuming part of process improvement. Often people expect others to start using new processes, methods, or tools simply because they arrive on their desks. In other cases, an overview course is provided with little or no follow-up to ensure that the practices are put into place. Good implementation requires significant training and guidance or assistance as people try the new skills.
Many organizations try to do too much too fast.
Once the dust settles, they realize that they cannot sustain what they have created. Improvement priorities should be carefully set and managed so that new practices are introduced at a speed that people can absorb. This should be true for the organization, projects, managers and practitioners. This can include anecdotal stories as well as some simple metrics. Even opinion surveys can give valuable feedback.