I love it. I can keep working, even when I'm flying in sardine class and the guy in front of me leans all the way back. But Sony's customer service sucks, so try to avoid using it. This is Sony's brand. Before buying the Vaio, that customer talked to other Sony customers, who said similar things.
Some potential customers decide to get the computer anyway.
Service is important to me. If Sony wants to sell more computers, it will have to focus on its service problem, fix it, tell everyone that it's better, and then continue to make improvements. Your true brand is the actual experience that your customer has with your product and your company. Improve your behavior. They come to your website every day.