How and what I do sets the tone for everybody else. In the last CyberForum segment, we looked at how system design can make it easier or more difficult to manage interpersonal conflict. A number of respondents noted that their institutions did not have systems to identify or manage interpersonal conflict in an intentional, organized way. This grievance process should have several levels, including a peer review process. This can be accomplished by e-mail if the employee prefers.
Physicians can self-refer or be requested to attend based on reports of others.
They get a two-day training seminar on these kinds of issues and utilize the faculty if they need assistance. With luck, their sphere will expand. But then don't scapegoat the management for the lack of results. First, accept that a lot of problems can be solved by addressing the process, not the employee. Then accept that fixing the system will require a lot more work than getting a new employee, but has a much higher chance of long-term success.