Telecommunications maintains a Service Order system for equipment serviced by the Telecommunications Department. In general, the costs associated with service requests are paid for by the Telecommunications Department. Exceptions are misuse, damage, natural or man-made disaster, and theft.
Misuse applies to equipment that is used improperly or for purposes other than originally intended.
Damage applies to equipment that has trouble or has failed due to undue applications of force, liquid or chemical spills, or any other negligent occurrence. Natural or man-made disaster applies to catastrophic events caused by nature or man. In cases of theft, the theft should first be reported to the appropriate law enforcement agency. Once reported to law enforcement, the information and associated case number should be forwarded to the Risk Management and Telecommunications Departments. Telecommunications will then initiate a service order.