Duties include training of contractors and resolution of complaints from applicants and providers.
Work is performed under the supervision of an administrative superior.
Conducts initial and on-going training for community contractors in the provision of eligibility for child care subsidies and resource, referral and training services for the entire child care system. Through file review and site visits, ensures the consistent and equitable application of eligibility standards, confirms assignment of subsidy payments to appropriate funding sources, and ensures compliance with state and federal regulations. Provides technical assistance to contractors as needed. Receives, reviews and attempts to resolve complaints from applicants on eligibility issues and from providers on resource, referral, training, and support service issues. May present the Division's position in the Fair Hearing process.