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Actually, many companies are stuck in the gripe mode. Harvard researchers Robert Kegan and Lisa Laskow Lahey have a prescription for turning a culture of complaint into an agenda for change. It doesn't have to be that way, says Robert Kegan, a professor at Harvard's Graduate School of Education, and Lisa Laskow Lahey, research director for the school's Change Leadership Group. The two have spent 15 years studying how people interact at more than 650 organizations, and they have found that complaints can actually be the seeds for corporate and individual transformation. To understand complaints, deconstruct them.