Makes abrupt, intense gestures toward interviewer. Inconsistency in responses. Hostile, angry responses. Blames others for her drinking. Attempts to change the subject.
Positive rapport is key to getting honest answers to questions.
It is based on treating clients with respect and value, and it starts with the first interaction. Your personal attitudes toward alcohol use and women who drink can either enhance or diminish your relationship with the client and the screening process. Negative attitudes include judgement, condescension, disinterest, and fear. Maintain a friendly manner. Exhibit genuine concern and caring.