Comments, questions, concerns, and grievances Because Loma Linda University Medical Center is committed to providing patients with the very finest possible medical care, it is important that we know our strengths and weaknesses, and how we can better serve you. When you have questions or concerns, please let your doctors, nurses, or other members of the hospital staff know immediately. A good patient is not a silent patient, but one who makes your needs known. As part of the Medical Center's effort to assure patients the very highest possible level of medical care, the Office of Public Affairs along with a number of individual departments regularly survey patient attitudes towards their care. These guidelines, based on the above law, prohibit release of any information on certain patients, such as psychiatric patients, and patients who request confidentiality.
Patients can request various levels of confidentiality, limiting what can be reported, and to whom.
Forms are available at the admitting office. This means that the presence of the patient is not confirmed to anyone, unless the patient or patient's guardians approve, even though the police, news media, or relatives report such presence. Within this framework, Loma Linda University Medical Center is committed to insuring absolute confidentiality in all matters pertaining to every patient's medical history, condition, and prognosis. Medical Center employees work under detailed policies carefully limiting who may have access to patient medical records. Knowledge of the name of the physician who has primary responsibility for one's medical care and the name and professional relationships of other physicians who will be involved in their care.