Collectors are also needed when the economy is strong. This is because many people are buying expensive items that they cannot afford. Preparation A high school diploma or GED may be required for collectors. Experience in the field of telemarketing or as a telephone operator is helpful. Knowledge of the billing process is useful too.
Most employers provide training on the job.
This training may last up to two months and is given in a classroom or on the job. In addition to learning about skip-tracing and the firm's billing procedure, new collectors learn communication and negotiating skills. Learning to use the firm's computer and telephone systems is an important part of the training. Successful collectors may become supervisors. Some start their own collection agencies.