This Career Group consists of positions that involve the operation, monitoring, and control of multi-system information processing. Positions may provide telephone help-desk diagnosis. Positions may also modify systems in the production process.
Positions range from entry level to management levels.
This role is for positions that involve work ranging from performing the most basic entry-level skills to working independently as a technician on smaller projects or segments of larger projects. Requires education or equivalent training and experience in the field. May have some to moderate variation and difficulty. Applies fundamental concepts, practices and procedures related to computer operations, automated data processing, and computer control language. Affects timely service and impacts quality of output to users.