That's for efficiency in transporting. The trick is to get several riders coming from the same area going to a similar location. If not available, the dispatchers wait to send a cab out. That's when we sit at Waremart and wait for an hour. It seems a lose-lose situation.
Riders are often tired and want to go home.
Dispatchers are failing to move people both quickly and efficiently. I asked everyone in the office what they wanted from the riders. Sometimes people are picked up early in order to fill a cab. and have to ride awhile before being taken to their destinations. People who are late make others after them late, and even one wait of ten or 15 minutes can start a string of missed appointments. The cost is partly paid by tickets riders buy, partly by city transportation funds.