This might include reviewing the reward system to make sure it provides the right incentives and opportunities for everyone. It may involve having direct reports identify high performing people and then providing programs to facilitate their professional development. Ensuring that the work culture is inclusive and lets all people contribute their best work is also imperative. This is a problem with deep consequences for the organization. Surveys indicate that one of the key factors in workforce retention has to do with the degree to which individuals feel supported by their managers.
People stay when their leaders are seen as trustworthy, honest, and credible.
Without that perception, people are likely to give only what is required of them, or to leave the organization altogether. They'll see that everyone in the organization is on the same side. In response to the case, I would break down the barriers that exist between mangement and associates. I would assess the way we do business. I would invite the associates to be part of the decision making process as it pertains to the company culture.