Perform user interviews and surveys. Conceptual Design Sketch out a site design and architecture at an abstract level. Conduct a task analysis to find critical features. Evaluate usability through focus groups, user tests, and walkthroughs. Use the evaluation results to create more mockups or improve the prototypes.
Production Create the final product.
Evaluate functionality through testing, quality assurance, usability testing, and field testing. Use the evaluation results to improve the product. Launch and Maintenance Launch the website. Maintain and refine with user feedback. Evaluation occurs at every stage of the process.