The man was surprised by the offer. He said it reminded him of years ago when the local hardware store clerk would let him take a screw home to see if it was the right size. He would verify the size and go back and pay for it, or get the right one. Renee believes that this kind of service isn't around much any more. She said that many stores have become big corporations, and customer service is a thing of the past.
People say that coming into our store is like escaping for a little while.
I think there is real loss of community in big stores and our store provides that community. We know our customers and their brothers, mothers and sisters. Renee opened The Orange Horse 15 years ago with her mother, LaVonne Kline, who had owned an antique store. Back then, the store was a junk store, and the owner wanted to sell his business. Renee checked around and found out that the land under the business was for sale.