This top level plan includes immediate access to software updates, unlimited support and discounts on future modules and features as they become available. The gold plan includes unlimited support. The other plans only include two free support incidents. If your freebies have been used up, you can still call but there is a per incident charge. While the site includes a comprehensive self help package, you may want to schedule an onsite training session for your school.
Several schools can agree to schedule training together in order to share the cost.