When people violate a list s norms they are often permanently dropped. As a social worker participating on a listserv you will be expected to follow the Code of Ethics in your relationships with other list members. This can cause harm since people are sensitive to what is written publicly to and about them. Resist the temptation to respond to others that bait you with provocative statements. A tit for tat scenario can turn a discussion group into a war zone.
Members often unsubscribe when a list is engaging in a flame war.
Consider the environment as a staff meeting or family interview. If you find yourself angry at a list member, cool off first before you reply. Remember, your reply can be forwarded by any individual list member to anyone else in the world. You might have to live with your words a long time. While these admonitions may seem unnecessary, some social work lists have had major problems.