Ask service providers to release a list of clients that match your expected telework plan profile, and inquire about their satisfaction with the service. You'll find many companies don't differentiate teleworkers from any other home-based consumer. They don't have pricing packages, support programs, or even customer service capabilities to support the home-based workers. Ideally your service provider has a wide enough footprint so it covers all your remote workers. If your workers are widely dispersed, you'll need to go with a national provider.
Some providers offer VPN service packages for secure connections to the corporate network.
Scalability is essential for any company looking to grow a successful telework program. In contrast, consumer-oriented providers' systems and infrastructures typically can't, and often require payment by credit card, as opposed to corporate invoicing. Many providers are differentiating themselves by offering some degree of telework consulting and advice services. If you're piloting a telework initiative, you can streamline operations by contracting with one company for both. Companies that have include Broadslate Networks, ConnectSouth Communications and MegaPath Networks.