Problems with product quality may occur during manufacturing, shipping, or storage. With drugs, the pharmacist is often the first to recognize a product quality problem.
Nurses are often the first to recognize a problem with a medical device.
Report these suspicions to FDA through MedWatch . Examples A customer returned to the pharmacy after purchasing a bottle of a liquid antacid and complained about the foul odor coming from the product when it was opened. The pharmacist took note of the terrible odor and also observed that the plastic bottle container was distended. The customer was given a similar product to replace this antacid. Next, the pharmacist checked the storeroom stock and checked the lot numbers of the affected product.