These deliberations have now been brought together to be folded into the implementation plans for the campus wide supportive work environment initiative. This is an important and essential component of a supportive work environment. According to Hoover, director of the program, conflict is traditionally avoided, is regarded as being abnormal and an aberration to acceptable behavior. Instead, Hoover suggests that one should address conflict by engaging in it with an understanding that conflict is normal and expected. The key Hoover told the leadership group is to address conflicts early, in a manner that feels safe and collaborative, with the desire to resolve the conflict.
Mediation is the option of choice most notably used and with great success.
It involves collaboration between the parties involved and facilitation from one or more trained mediators. The process is voluntary and confidential and is structured in accordance with a specific approach. In 1998 a self-directed mediation planning team, represented by the Offices of Academic Affairs, Affirmative Action, Human Resources and Sexual Harassment Prevention and Resolution worked to develop a plan for the use of external mediation experts to be made available to the campus as a beginning point. Mediation services will be offered through the PRC directly and relate to new and developing policies on conflict management. Back to the top Customer Service Vision for Yr.