Lifelong learning works. Offering professional development opportunities to employees is crucial. If it's agreed that the next century will bring about even more change, then preparing for change must be a main ingredient of professional growth. Stagnation leads to complacency and a lack of vigilance, which is perhaps even more dangerous. Lifelong learning energizes the individual and the entire system.
Participatory management works.
Employees from all levels can serve on high performance work groups or problem-solving teams. For example, when we write new post orders, we solicit input from the people who work that post, and write the post order so it works to the advantage of the employee, the offenders and the agency. Teams make us more efficient and effective. Teamwork gives workers ownership. Belonging to a team boosts an employee's morale.