The definitions below are derived, in part, from the 2000 Baldrige Education Criteria for Performance Excellence. A set of measures that track an institution's effectiveness in meeting its mission, goals and fiduciary responsibilities. Operational performance may be measures at the work unit level, key process level, and organization level. Examples include student retention, complaints, and survey results. Student-stakeholder related performance generally relates to the organizational as a whole.
Results refer to outcomes achieved by an organization.
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