Mediation is based on the voluntary cooperation and good faith collaboration of all parties. It focuses on the future, not the past, and what is needed to resolve the conflict. Parties often feel that their solution is right and it is just a matter of convincing the other party to accept it. The other party usually has the same feelings about a different solution. Mediation resolves disputes through a constructive problem solving process that builds relationships and future cooperation among the parties.
Mediation is voluntary, nonadjudicatory and nonbinding.
The sessions are scheduled at a time and location convenient to the participants. Disputes are often resolved with less time and cost than litigation. Because the parties control the outcome, they are more likely to honor the agreement. Even if an agreement is not reached, parties may develop a better working relationship and lay the groundwork for future agreements. Any conflict that might lead the parties to litigation or arbitration is a candidate for mediation.