Consultancy Software, the most important indicator, was the one in which you rated our performance highest. It was also the indicator in which you perceived the greatest improvement. Eighty three per cent of those interviewed rated our performance above our competitors on this indicator. However, you also identified opportunities for further enhancements, such as the need for improved interface capability with other software and improved graphics. We shall be providing details of enhancements in these areas during 1999.
Value is obviously important to our customers.
Two areas in which you noted that we could improve the perceived value of our offering were in working to develop closer Business Relationships and in Keeping you Informed. In particular, you have requested improvement to our mailing lists to ensure the correct people receive appropriate and relevant information, and that customer details are kept up to date. Consequently, we have made a major investment in our data sources, and have budgeted to spend substantial sums during 1999 to ensure we have a reliable system in place by the end of this year. Our Training and Consultancy services are rated as being significantly better than those provided by competitors. Customers have also noted significant improvement in our performance in these services.