Heck, it's polite, it may even be accurate, but it's more than likely that approach is going to end up costing people time if the parent gets difficult. In the Workplace we teach people the difference between language that causes confrontations and language that encourages cooperation, either with customers or co-workers. We also design and deliver custom-designed seminars on this topic. No canned stuff. It saves stress, by keeping things in control.
Parents feel they are being treated well, and are less likely to fight .
Oh, and principals and administrators don't have to get involved as often with customer disputes. First we can design and deliver custom-designed seminars on defusing hostile customers. We do it your way, consistent with your company policies. For details and information please click here. It's impossible to grow good relationships with parents and taxpayers if staff don't work in concert and in harmony.