Policies and Procedures Policies and procedures are the nuts and bolts of the volunteer program. A policy is a principle, plan, or course of action.
Policies tell people what to do.
A procedure is a series of steps that direct people how to do what they must do. Connects the volunteer program to the larger organization and its mission. Provides structure for sound management. Formalizes decisions that have already been made. Ensures continuity over time and promotes equity and standardization.