There is a handling charge of 4.40 per transaction. Complaints Handling Procedure Sadler's Wells aims to maintain the highest standards of customer care. If patrons have a complaint during a visit to Sadler's Wells, the House Manager and front of house staff will do their best to resolve the sitution as quickly as possible. Any patrons wishing to make a written complaint are asked to address their letter to Nadia Stern , Theatre Administrator. The theatre's administration department investigates all complaints.
Patrons can also make their complaint via email .
Any patrons who telephone with a complaint are asked to make their complaint in writing. However, any staff member who takes a complaint by phone will ensure that all the details of the complaint and the patrons contact details are taken down, so that the investigation can begin as soon as possible. We will reply to any written complaints, by phone or in writing, within 5 working days of receipt of the complaint. In addition, a letter acknowledging receipt is sent out on the day the complaint is received. We keep a log of all complaints so that we can see any patterns that are emerging.