Communications Deliver communications in new ways to show commitment to change. Use multiple channels to deliver consistent messages at all stages during the transition, before, during and after. Physical environment Make sure the physical environment reflects the change. If knowledge and information sharing is your gaol, get people out of offices and into open, shared areas. If you want them to talk to their customers, create virtual offices so that your people are encouraged to work outside the office with customers.
Organizational structure Make sure that structure reinforces the operational changes.