Most people have difficulty responding to some work situations. These may relate to performance management, team building, conflict resolution, or just an overwhelming workload. In this course, participants learn strategies for overcoming assumptions and misconceptions that distort communication.
Participants apply the techniques to their own cases and develop an individual action plan.
What You Will Learn Identify obstacles to effective communication. Identify the impact of assumptions. Identify patterns that hinder good communication. Develop and apply strategies for improving the effectiveness of communication. Instructor - Francine Crystal Francine Crystal, is a Performance Consultant at the Massachusetts Institute of Technology.