I arrange and book travel for nearly 800 employees here. I negotiate air fares and hotel and car rental rates for the company . . .and audit employee expenses and arrange reimbursements. We handle it with a staff of two.
Technology enters into it.
We use the company intranet a lot. Self-booking systems let people book their own travel. You can be doing a bunch of shuttle tickets to New York City when suddenly you get a call that there's a photo shoot next week in someplace exotic. They shot the commercial while fighting was going on. We had to make sure we were booking safe hotels.