Attempting to coordinate all output processes between Moeller Electric's sixteen locations spread across Canada and the United States lead to confusion and frustration. The help desk, located in Franklin, Massachusetts, was in urgent need of an output management solution that could consolidate Moeller's distributed print environment into a single interface. The Quest Solution George Leonard, Manager of Information Services, chose QMaster as Moeller Electric's North American output solution. The QMaster enterprise output management solution provides Moeller Electric with numerous options to maximize the company's complex wide area print environment. QMaster allows Moeller Electric to view the status of all jobs and devices through a centralized console.
Users now have the ability to view their output, from initial request to completion.
They are able to monitor their print requests and reroute or reprint them if problems arise. Prior to the QMaster implementation, jobs would be lost and time would be wasted resubmitting them from the application. Moeller Electric is now able to manage their output from office to office from their centralized help desk, without any uncertainty or inefficiency. By empowering the end-users and giving them more control over their output requests, Moeller Electric has reduced the time spent searching for lost jobs and recreating and reprinting those jobs. In addition, help desk calls have significantly decreased.