We will need to know the extension of the affected phone, the location, department and the name and phone number of a working phone for a contact. We will also need a valid University budget number for any supplies or equipment charges that may arise from the repair.
Residents provide and are responsible for their own telephone sets.
Therefore, if you are having problems with your telephone, you should first try to determine where the problem lies. If it doesn t work in another room, then the problem is probably with your equipment. Try a phone you know is working in the jack you are having trouble with. If a known good phone doesn t work either, then the problem is probably with the jack or the wiring. Two common points of failure are the cords either the line cord which goes from the wall to the telephone set, or the coiled handset cord.