Return Policies Return policies may include either a cash refund, a credit, an exchange or no refund at all. Some stores may also require a sales slip to be returned with the merchandise or specify that refunds are different for close-out items. Other stores may require that returns be made within a specific time period or require credit slips to be used within a certain time period. Businesses should post refund policies in a conspicuous place - near the cash register or customer service area. If the store policy is not posted, ask before making a purchase.
Many retailers allow no adjustments or returns on special orders.
Others agree to accept a return but require consumers to pay a percentage of the bill. When you sign a contract for special-order items, ask the retailer about return policies. Insist that delivery dates be written into your contract and make sure any exceptions to normal policy are noted in writing. Before laying any money down, be sure to check out the store's policy. If you don't bother to check, you could lose your down payment or move if you decide to cancel.