My guess is that this was just lip-service for the benefit of the pollsters, but call their bluff anyway. Early in the relationship, clients should watch their attorneys especially carefully before bad patterns have a chance to emerge and take root. Because there is a lag between when work is done and the client sees the bill, problems emerging in one bill should be addressed promptly. Too often clients who are upset or concerned about their bills close down the lines of communications, feeling that they are trapped into the relationship for the duration of the case, but vowing to go elsewhere when it is over. Before going away mad, clients should try at least once to voice their concerns.
Most lawyers are surprisingly willing to negotiate fees.
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