We told the people who worked for us 'don't try to reinvent the wheel. If we can be successful, we'll have lots of time to be creative in the future. Business Philosophy We will give the best guarantee on merchandise of anybody in the nation. If you buy something at Costco and you're unhappy with it, you can bring it back and get your money back. No questions asked.
Satisfaction guaranteed is the policy in every one of our businesses, including our membership.
We said we'll engage in no misleading claims, and no advertising. It's simply the merchandise and the cost of merchandise. We set the minimum and maximum markups for our buyers. We will not engage in loss-leader selling because we consider that to be an unethical business practice. Employees We pay very good wages, the highest in our industry.