You can also send a letter or use the form that is attached. Usually, the Regional Office has 60 days to investigate your complaint and issue a written decision. An investigation must include a personal interview with you and with local Early Intervention officials. Sometimes the Regional Office will conduct an on-site investigation. If the Regional Office finds that the law has been violated, it must make sure that the problem is corrected immediately.
Remedies can an award of monetary reimbursement or extra services to make up for past denials.
You can send a written appeal to the U.S. Secretary of Education. A hearing must be convened and a decision reached within 30 days. If agreement is reached through the mediation process, the services agreed to must be provided.