People don't want to get stuck talking on the phone when they can quickly find the information they need online. Web visitors that quickly find their own answers are more satisfied than those who must wait to receive information. Increased satisfaction leads to stronger loyalty and greater likelihood of repurchase. The core of the product centers on a dynamic knowledge management. After you seed the knowledge base, the knowledge base grows organically with each new customer query.
New information is captured and published to the knowledge base to answer future customer inquires.
Your customer support staff will no longer be bogged down with emails. SmartAssistant actually learns how information is related to each other and can auto suggest answers to your customers questions. RightNow Web is completely configurable, so you can make it fit your corporate image. RightNow Hosting Don't waste your precious internal IT resources to set up your RightNow Web. RightNow provides hosting as well.