Telephone Operators Telephone Operators Telephone operators help customers place telephone calls. Operators who work for the telephone company help customers make a variety of calls. For these calls, operators dial the number and ask whether the call will be accepted. They also handle special billing requests, such as calls billed to a third party.
Operators can give customers a credit or a refund for a wrong number.
In addition, operators assist children or people with physical limitations. Occasionally, they handle emergency calls. Directory assistance operators connect callers with numbers. They ask for the city and the person that the caller wants. Once operators find the right match, the computer states the number.