Human and job-related considerations are often overlooked by companies planning wireless applications. However, wireless represents a huge opportunity for companies to increase the effectiveness of their people. Because wireless communications provides a fundamental new capability, how a person does his job can change pro foundly. For example, an insurance agent that used to call a client back or make another visit to present a quote can now present that quote at the first meeting. A real estate agent can obtain listings of new properties the moment the listings become available.
Police officers can instantly determine whether a particular vehicle has been stolen.
Managers can stay current with their e-mail while waiting for flights. In many cases, workers not only become more productive but can do their jobs in entirely new ways. It takes time, however, for companies to fully understand and define new job structures, especially because such changes can ripple throughout an organization. You should think how wireless data might impact your company operations. Don't just consider automating existing methods, also examine how the technology can enhance the services you offer your customers.