Big picture improvement. The right marriage of people and process. Reaping the benefits of streamlining. Harrington stresses that the PIT should be prepared for resistance to change from people. If the PIT experiences a lack of cooperation concerning the proposed change, the EIT must correct the problem.
Measurements are key to improving types of measurement data.
Process measurement systems. The human process. Independent data audit process. Using measurement data. A well-defined measurement system should give employees direct and meaningful feedback.