Online searching and the research process. April 1996, pp.276-286. Park, Taemin Kim. Can Let You Down. On the satisfied and inept end user.
Natural language comes of age .
Whatever Can Go Wrong, Will Go Wrong. Nine Sources of Problems for Novice Online Searchers. A Step by Step Guide. Spink, Amada, Abbey Goodrum, and D. Robins. Generations of Online Searching.