The dedicated staff at UPMC Presbyterian play an important role in fulfilling the hospital's commitment to provide the best care and customer service to patients, visitors, physicians, and other staff members.
Staff frequently exceed expectations in meeting customer needs.
The program, sponsored by the UPMC Presbyterian Customer Service Team, utilizes various methods of staff recognition. The forms are forwarded to Patient Relations and later posted on bulletin boards near the cafeterias at UPMC Presbyterian and UPMC Montefiore. Mr. Kassab forwards them to all department heads for distribution to other departmental staff members. Recognition during Hospital Week - Staff who receive electronic commendation or written recognition will be recognized during Hospital Week, May 10 to 14. Executive letters - Members of the hospital's executive staff and program administrators provide personal letters of praise to staff for exemplary customer service.