If a computer system or related piece of equipment quits working, department personnel make the necessary repairs if they are able to. If department personnel are unable to repair their computer systems, they call Computer Services. Computer Services maintains a database of service orders. You can expect a call or visit from a technician within two days of your service call. If the problem is simple, the equipment is repaired on site.
Parts required If parts are required, the equipment is repaired on site.
Departments are billed for the cost of parts only for equipment repaired in-house. Departments may lose data on their hard drives during repairs. Defective equipment is repaired on the Orem Campus and returned to the appropriate department.