This article can serve as an e-worksheet. Print it out and use it at your next staff meeting to guide a discussion about your service ethic and actions.
Markets go up, and markets go down.
Industries go through financial peaks and valleys. Sometimes demand out-paces supply, and vice versa. If you own your business, this is nothing new. However, tempering the ebbs, flows, tidal waves and droughts of business requires more than a keen financial planner. Businesses that want to maintain a healthy shield against changes in the economy must employ outstanding service all the time.