However, it is a necessary part of every business professional's life. We all know that great communication skills are a must for businesses, not only to survive but to thrive. Most of us would agree that we have some improving to do. Whether you are a customer service representative, an administrative assistant, a manager or a company owner, we all could use some reminders when it comes to telephone etiquette. Perhaps the No. 1 complaint regarding telephone communication is when someone does not return your call.
Nothing is more frustrating than to have calls go unnoticed.
Even if you don't realize it, the message you are sending is a negative one. When you do not do the courtesy of returning someone's call, you are nonverbally communicating that the call was unimportant and not worth your time to return. Especially if the caller has tried to reach you on numerous occasions, you should make it a priority to return the call. Please don't misunderstand me. Take my advice here and learn to return phone calls if you want to be effective in business.