This builds a CD-ROM image that can boot a crashed PC, with enough intelligence to connect to the eSupport Essentials server and roll back the system using the last full system snapshot. The image can then be burned onto CD-ROM and sent out when a problem occurs, along with an optional boot floppy for systems that do not support booting from CDs. There are some limitations to the Previo software. For example, a Windows 2000 server cannot currently be used to host the repository, and Previo relies on its own authentication mechanism rather than using the host Windows SAM directory. However, these issues should be addressed in an update due out later this year, which will also add a silent install of the client software when users logon to the network.
Users are able to recover files themselves.