The technology service provider tracks these data and also records some demographic information about each client. Demographics such as degree of functional limitation, gender, education,age, work status, etc. are used in the final analysis to weight the cases. The effectiveness component focuses on the extent to which rehabilitation technology increased the functional capabilities of theperson served. At this time, direct measurement of outcomes in rehabilitation technology are not available. The next best method is to have the customers rate effectiveness.
Satisfaction is relatively easier to measure.
Eleven components of service have been selected for use on these satisfaction rating forms. These surveys are mailed within 30 days after services have been delivered. Efficiency, effectiveness, and satisfaction data are then analyzed. Since continuous quality improvement uses a systems approach, all outcomes are considered important. The focus is on what in the system allowed this to happen, not who allowed it to happen.