Identifying the causes of conflict and the effective measures to negotiate successful solutions encourages win-win situations. The situations that cause stress are discussed, and the methods used to resolve conflict are identified. Managing conflict Conflict resolutions Conflict is inevitable. Managers feel that their ability to negotiate has become important over the last 10 years. Conflict management is rated as of equal or slightly higher importance than planning, communication, motivation, and decision making.
Nurse managers deal with internal and external conflict daily.
A nurse's personal space is often invaded by other staff members, physicians, and patients. Such crowded conditions and constant interaction lead to burnout and turnover. Lack of respect within the profession leads to anger, feelings of diminished self-worth, and conflict. Another's beliefs, values, and goals may conflict with personal ethics or the organizational goals. Managing conflict To resolve conflict, look forward rather than backward.