The Client Configuration Database stores a history of all software packages that have been installed, in addition to the configuration parameters that were used during the installation. It also contains a complete life cycle record of all actions performed on each client. If a PC fails, it can then be restored quickly to its last known operating state using the data held in the database. This allows the previous configuration of a desktop to be rebuilt remotely at any time. Although a service provider will probably not be responsible for all of the software installed on end-users PCs, it is still useful to know which applications are installed.
Most hosted services provide end-users with access to applications hosted by the provider.
However, Butler Group believes that by using ON Command CCM, service providers could offer a slightly different service by installing the applications on the client PCs. This is because the Client Configuration Database can be used to provide an easy method of tracking the number of users of each application, and therefore if an application is installed on an unauthorised machine, it can either be removed remotely, or the company charged for the additional user. Should a company decide to end its contract with the service provider, the applications can be quickly removed from all of the client PCs. One group of employees that are often neglected when hosted services are adopted is mobile users. They typically have to connect to the network in order to access the applications.