State employment agencies are moving toward automated claim and job referral services. Automated attendants are being used to provide emergency notification services during storms and crisis situations. Political information regarding voter registrations, election results, and pre-polling surveys are being delivered with IVR and predictive dialing solutions. Many services have the necessary computerized data already in place to add CTI enhanced services. Home shopping services are delivering automated ordering.
Video stores offer callers the ability to check for available titles and make reservations.
Music stores are providing dial-up sampling services and allow purchases over the phone. Theaters provided automated selections and scheduling. Automated customer services such as, credit and balance checking, store promotion and information, and catalog sales are being provided through CTI solutions. Considering that when we think of telephony applications and solutions we envision business use at the top of the list, this number is a bit humbling. We see telephony in the business sector all the time.