It was awkward for us to respond minimally in front of a large forum subscriber base. As a result, we were vulnerable to whimsical requests. The time clearly wasn't right for us for this type of Web technology. Maybe it'll have a future role. Listservs, on the other hand, are a big hit.
People are simply more comfortable with simple email interaction.
We operate a Listserv that is limited to state mediation coordinators from around the country, and we've been really pleased by the level and quality of participation. Currently, a network of about 65 participants, who share the same professional roles, discuss issues, dilemmas, and needs. In one remarkable interaction, a coordinator from one state asked how others handle enforceability of agreements. These state people rarely meet face to face. I think this is one of the most satisfying aspects of what we do and it gives us some very tangible demonstration of impact.