Resellers also can provide software and customized training. CompUSA continues to be a leader in this area, with a substantial amount of their contract work coming from state and local governments. Brand Names Vs. Calif. DFI provides custom-built systems packed with the latest technology and features. DFI claims that this reduces the total cost of ownership and increases end-user productivity.
Pricing is competitive, and parts comply with industry standards.
One attractive attribute is that they provide free lifetime technical support, and claim to have the lowest return rate in the industry. Just about every hardware company has a store on the Web where consumers, business groups, education customers, and government clients can configure and customize machines. All of IBM's business partners are listed, allowing customers to locate authorized dealers for service and equipment. Dell's State Store allows customers to check the status of orders online. Customers can access more than 45,000 support items, including reference materials used by Dell's technical staff.