Speed and responsiveness. They are trying to improve forecasts instead of reducing cycle time so they won't have to forecast so far in the future. They are trying to control customer changes instead of reducing cycle time so that they are responding to the changes on a real-time basis. Excess resources only compound problems. Synergy results from valuing differences, from bringing different perspectives together in a spirit of mutual respect, says Stephen R. Covey.
Mature people view differences as potential strengths.
They not only respect those with different views, they actively seek them out. They also seek objective feedback from both internal and external sources on their performance, products, and services and look for ways to build complementary teams where the strength of one compensates for the weakness of another. Human resource development. What W. Edwards Deming first taught the Japanese forty years ago were people empowerment principles, not product quality practices. The amateur never gets over the feeling that to stay away is to move in the opposite direction from where he or she should be moving.