MicroLabs Monitor Manual MicroLab Monitors IALC MicroLab Monitors are current WSU students and most are former IALC students. Their presence as student employees in our MicroLabs provides our current students with successful international student role models as well as a valuable source of information on living and studying in the United States. Top General Duties Monitors are primarily responsible for answering questions related to logging on to the network and using applications within the labs, general problem-solving and in assiting with maintaining the physical condition of the IALC MicroLabs. In addition to the above, monitors are expected to check users into the Microlab, keep records as described elsewhere in this manual, and deal with minor equipment maintenance issues.
Monitors represent the IALC to students.
Users should not feel they are interrupting you. Be friendly, helpful, and polite. A user asks a question only once, although you may be answering that question for the N-th time in the hour. Walk users through the answer to their questions. Do not take the keyboard, mouse, etc., and do it for them.