Provide staff with the skills needed for cultural competence in working with diverse groups. Improve access to LRS s policy and guidance and technical assistance manuals and related information. Provide training to staff and managers in the skills they need for best customer service possible. Promote the positive benefits of vocational rehabilitation services in the community through public relations activities. On-Going Initiatives Improve its provision of rehabilitation technology to consumers.
Mediation is fair, neutral, saves time, and avoids unnecessary litigation.
Improve LRS's process and procedures through Regional Managers Meetings. Reward and recognize staff for service excellence. Provide new paraprofessional support staff the opportunity of training to enhance their ability to function in this front-line customer service position.