Companies like a ReserveAmerica provide a great opportunity for people to gain work experience. As a result of those talks, a call center employer advisory panel was convened, and it developed a basic training curriculum last fall. By February, the first training class debuted. The course provides vocational training and also gives students a chance to see if a call center job is right for them. Since the winter, the ROP has prepared nearly 60 students ranging from teenagers to senior citizens for call center jobs.
Some employers even offer tuition reimbursement for workers to continue their education.
Hudgins of Sacramento, a special education teacher's aide in the Folsom Cordova Unified School District, enrolled because she is looking to switch careers. I'm looking for opportunities. Morehead of Citrus Heights is hunting for work after being laid off from a customer service job at a local delivery company. I needed some updated skills. The class, she said, would give her a jump-start to find employment.