Contact your project contact person at CHQ and verify you have the correct project number and rights. IS will not reset permissions at the request of clients. All such request must come from a CHQ employee. Q. I get a 530 - user unable to logon error when I try and connect to the site. It means that your username or password is incorrect.
Passwords are case sensitive.
For security reasons. IS will not divulge password or username information to clients directly. All Rights Reserved.