Each concern affords you an opportunity to build skills in problem-solving, negotiation, and conflict resolution. Mediation is a voluntary, confidential process which enables two or more parties in conflict to reach a mutually agreeable solution to their problem with the assistance of impartial third parties.
Mediators remain neutral throughout the process and make no decisions for the parties.
The parties define the issues and work to create a mutually agreeable solution. Mediation is appropriate to use in most disputes and should be considered if direct negotiations between parties fail to resolve the dispute. Mediation is not appropriate to use if you need legal representation or counseling. It is not a replacement for existing grievance procedures or a means to determine blame or innocence. Either party may request mediation by calling the Office of the Ombudsperson.