At the end of each week, a two-way feedback session is held individually with each student, to determine the most important areas for improvement and the best way to achieve it. At the end of each course it is normal for certificates to presented to the students. These are prepared by itSkill and given out by a senior representative of the sponsoring organisation, where applicable. Where the course is run in-house for a sponsoring organisation, it can be combined with a full induction process. In the first few days, instruction is interspersed with short presentations by the organisation's key personnel.
Students then have an opportunity during their breaks to get to know other staff.
The hands-on use of technology is fundamental to the course. Each person, student and tutor alike, is equipped with a Pentium PC, all networked together with a shared drive to permit easy exchange of files as well as multi-user access to programs and databases. A networked printer is also essential, to permit course work and other output to be readily converted to hard copy. A digital projector is used for PowerPoint presentations and in addition whiteboard and flip chart facilities are required. The course is highly dependent on a range of materials which have evolved over several years and help bring to the classroom environment the kinds of problems, in miniature, which the students may have to tackle when assigned to live projects.