I'm not sure if you've ever encountered a situation even remotely similar to this, but I've experienced more than my fair share. But the fact remains that this type of behavior, though unacceptable, seems to be rampant and there's no improvement in sight. Recent research tells us that when we receive poor service, we tell up to 20 people about what happened. However, I dare say that my numbers are much higher, because I'm usually telling an audience my story. I've said all this to make a strong case that customer service must be exceptional if you want to share a long-term relationship with your clients.
People do business where they're appreciated and feel welcomed and valued.
I wholeheartedly agree. Customers are seeking to find a relationship with you, not with a company name or some entity that they will never see, touch or experience. Yes, it costs more time, energy and money in some cases to promote exceptional service. But again, studies reveal that people will spend up to 10 percent more for the same product with better service. Not only that, but when we receive good service, we tell an average of 9 to 12 people about it and return to do more business.