We miss the target when we buy computer software or start programming without a clear definition of its objectives. The system alone is never the solution. But efficiency alone is not enough. If RMIS only automates the existing manual process, its promise would be unfulfilled. RMIS must improve the way we work today and then set the foundation for how we should work in the future.
Nothing is further from the truth.
I have seen many cases in which identical software yielded vastly different results and client satisfaction levels. Of course, errors or bugs can distort RMIS results. But the most common problems can be traced to errors in the data or errors in understanding the data. Beyond that, it's really up to the users. You can buy the best RMIS software, but you need the right users to protect your investment.