This communication plan emphasizes arming citizens with accurate information to allow them to make informed choices. Tallahassee, like other progressive cities around the country, fosters community problem solving. The intent is to run an open communication system, with information shared both throughout the organization and the community. Two-way communication is emphasized. Openness creates a sense of belonging and teamwork, whereas closed systems breed suspicion and paranoia.
Open communication is a major ingredient in community problem solving.
Decentralized vs. Centralized A decentralized communication system complements an open system and provides the most practical means of communicating operational information. Within this decentralized system there must remain a commitment to presenting a consistent, focused message to the community via communication counseling and coordination available through the Department of Communications. A communications program built on strong themes is more efficient than one with unrelated and scattered messages. Communications should support, reinforce and reflect the goals and target issues of Tallahassee city government as established by the City Commission and city management. This underscores the idea of one organization with one common purpose - public service.