You need to see the whites of their eyes. Only then can you be sure of the tenor of the comments, pick up on nonverbal communication, probe key issues and adequately express appreciation for their business. Seeking a third party An effective client-retention service company should be willing to work with company management to identify and customize the key components of a client retention culture and implement that culture. It should be able to train the organization on the tools necessary to implement client retention practices and generate feedback from the company's clients. Client retention firms will seek to uncover potential problems before they threaten the relationship, often with the help of tape-recorded customer interviews.
Most companies can be selective in their choice of marketing weaponry.
Customer retention is one weapon that does not allow for such selectivity. It's for everyone. Earliest info on new businesses, homeowners Insurance Center Covering the needs of small business owners Legal Center Hundreds of business legal tools Office Products Special deals on equipment, supplies. Classifieds Search for business services, real estate and career opportunities.