If there is a dispute over a repair or charge, first try to settle the problem with the shop manager or owner. Some businesses have programs for handling disputes. You then may want to seek help from your state Attorney General's office or local consumer protection agency. These groups also can tell you if low-cost alternative dispute resolution programs are available in your community. In addition, you may want to consider filing a claim with a local small claims court, where you do not need a lawyer to represent you.
Many states have laws regulating how a repair shop operates, spelling out each party's obligations.
You may wish to contact your state Attorney General's office or consumer protection agency for specific information about your rights and options for recourse. The more you know about your vehicle, the more likely it is you can head off problems. Many common vehicle problems can be spotted by using your senses. You may learn a lot by inspecting the area around your vehicle, listening for strange noises, sensing a difference in the way your vehicle handles or even noticing unusual odors. Looks Like Trouble Identifying the cause of a puddle of fluid under your vehicle may save you serious trouble down the road.