The item is marked returned and is returned to the storage shelf. The system updates inventory and the customer's activity status. If the tape is late, a late charge is calculated and displayed. The clerk may ask the customer for the late fee and receive payment. The clerk selects payment, enters cash tendered.
System shows change and updates the cash drawer content.
1.6 Verify membership. The clerk asks to verify a membership. The clerk enters the customer's name. The system checks to see if the name is a current member. If one or more members with the entered name are found, the systems presents the names and addresses to the clerk.