That's more easily said than done. There are certainly technology-based efforts to capture market and customer data and to make sense of it. But the information that's created doesn't seem to be helping executives make the tough decisions. Help manage integrated operations. Managers increasingly have to know what's happening between departments and functions, both inside the company and outside.
Most performance reports that managers now get are by function or business unit.
Not much is there to help them see what's going on in between. Give managers a sense of how people are really doing. Attitude surveys happen too infrequently, if at all. Managers need to know what people are going through and experiencing if they want to be effective leaders. His newspaper columns are syndicated by Tribune Media Services.