The highest percentage of diners and shoppers occurred on the Eden Street route. Passenger ratings for on-time performance improved dramatically between 1999 and 2000. The most common request was for extended service hours. Several suggested that 1.5 hours was too long to wait between buses. Requests for faster and more direct trips were also received, mostly from passengers using the Campground route for travel between Bar Harbor and Trenton.
Service stops too soon for both visitors and residents.
Others suggested more advertising and publicity. A number of riders identified a need for greater bicycle-carrying capacity.