Change programs are the Prozac of the 90s for organizations. And most leaders do not know how to lead others through change. Most people, apparently, want a one-page list of instructions for an easy and painless mechanical fix that guarantees results and takes pain away quickly. Inner bewilderment matches the external floundering of many organizations. Cynicism and distrust are rampant.
People see a new meanness in themselves and others.
Courage is rare, fear is great, and selfishness and greed are expected. Tremendous pressure exists to conform, and those in authority reject authenticity. Many want to control, and few want to risk. Problems are bombarded with will power. People have no heroes or heroines to emulate.