The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.
Readers also discover how emotional competence can be learned.
Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. The questions, discussion topics, and author biography that follow are intended to enhance your group's reading of Working with Emotional Intelligence . We hope they will enrich your understanding of the follow-up work to Dr. Goleman's groundbreaking international bestseller, Emotional Intelligence. Working with Emotional Intelligence further expands Dr. Goleman's theories of how emotional intelligence is more important than IQ, specifically in relation to today's fluid work environment. Drawing on numerous tests and studies, as well as countless personal histories, he draws an electrifying argument in support of working with emotional intelligence.