The Field Services section provides policy direction and support in the delivery of services to SDSD consumers. The section is primarily concerned with providing direction, technical assistance, and support to all offices and field staff so that clients get the highest level of customer service possible. The section also plans to expand program training curriculum to include modules on customer service, ethical decision-making, elder abuse and protective service investigation.
Staff provide specialized program training intensives to field staff.
Increasing consumer satisfaction through the advancement of opportunities for greater consumer-direction and employment possibilities is a critical goal.