Operator services involve operator assistance in placing a call.
Resellers who provide limited operator services only to their residential customers at their homes or business customers at their businesses, and who do not serve payphones, are not considered AOSs. When companies charge too much, their customers take their business to lower-priced competitors. The high-priced company finds it has no customers and either cuts its prices, or goes out of business. In this case, the chooser is not as concerned with the price of the service. Under such circumstances, market forces are less likely to control prices.