20 minutes The ability to communicate clearly is an essential business skill.
People produce their best work when they communicate openly, honestly and with respect.
But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. This course takes you through the process of identifying appropriate, assertive strategies for dealing with a complaint assertively. You can learn to recognise the steps involved in receiving criticism and see how by dealing with criticism assertively you can make your work less stressful and provide better quality service. Developing Assertiveness skills requires investment - and courage. But the payoff is respect and understanding between you and your colleagues, customers and friends.