The BBB staff helps consumers and business communicate so that they can resolve their dispute informally. By transferring information about the complaint to the other party, the BBB staff can then pass along offers made by either side to solve the problem. The BBB staff can effectively present each party's views to the other in a neutral way. Conciliation, which occurs by telephone or mial, generally settles the matter simply and quickly. Mediation A professionally trained mediator meets with both parties to guide them in qorking out their own mutually agreeable solutions.
Mediation is a flexible way of resolving a disagreement.
During confidential mediation sessions, BBB mediators help disputing parties define the problems and identify possible solutions that resolve the conflict. Mediators do not place blame, nor do they make the decision. As an impartial third party, mediators focus the parties on the future rather than dwell on events of the past that led to the dispute. The BBB makes every effort to assist persons with disabilities. If you require special assistance, please let the BBB know at the time that your mediation or arbitration is being scheduled.