Aug 31 Web-Service. While there is certainly room for application hosting and consulting firms, firms that can provide implementation and integration services will be likely to acquire and maintain market share. CRM is primarily divided into Sales and Marketing Automation, Customer Service and Data Centre application.
Marketing automation is mainly campaign management, telemarketing.
Customer support and data centre are essentially aim at improving relationship with existing customer using call centre management and customer messaging. Sales automation is fastest growing application but marketing automation and data centre application will surpass the demand in 2000. An Internet executive is defined as one with significant influence or control over an organization's Internet and e-business strategy. Sooner if not later, we will have either young people who know little about business running multimillion dollar enterprises, or older business executives running online activities who are clueless about the online world . According to Probe Research, voice transmissions carried over Internet Protocol in 1999 accounted for 2.6 billion phone call minutes and will climb to 428 billion minutes in 2005.