When they look at their tax bills, that amount is also part of what it costs to attend a Christian school. Wolfe Rincke, the well-known management expert, gives examples of bad and good communication in a service organization. Generally, it should not come as a surprise that a child gets suspended, receives a failing grade, or is retained. Justifiably, parents can feel angry when they receive no warning of bad consequences. The truth of the matter is that the parent may not have taken care of it, but if the teacher did call, the parent could not throw this argument in the teacher s face.
Positive comments go a long way in building parent relationships.
Usually, you can do this in a matter of seconds, as you will most likely get an answering machine. If you know that you are going to deliver bad news, prepare the parents as early as possible so that they can adjust to the reality of the situation. You too would be upset if you had no warning that your child was going to fail or face some other serious consequence in school. Despite all your efforts to be pro-active and avoid confrontations, times will occur when you must face an angry parent. An evergrowing portion of the population falls into this category.