Leadership from the top. Senior management must create the climate for change. They play the roles of rationalizers and aligners of the organization. Goals, and the incentives established to achieve them, are in alignment. Unlocking and focusing hidden assets Work processes are reengineered to make the most of people's energies, talents, and training.
Strategic feedback be non-blaming, and of the type that encourages learning.
Mistakes are identified and learned from. Hypotheses are tested. Learning is like breathing, nonstop and vital to organizational life. But it requires a sea change in thinking at every level. Using the scorecard metaphor, managers for the first time have the means to translate strategy into action.