Many of you know that I've been writing a new book, titled Editing Online Help . It's due for release in October 2000.
Prices are also still to be determined.
If want to receive an announcement when this book is available, please contact me. Many of the items described here are really in the realm of usability testing, but if that isn't done, it's up to the writer and editor to do their best to find and fix problems. If you're editing a help system in one of those projects, you can expect to find problems and to have insufficient time to edit and test as thoroughly as you know is necessary. Even if you do have time for a thorough edit, the writers and programmers probably won't have time to fix all the problems. If you find that no task and question lists are available, you should develop some of your own before attempting to edit help substantively.