To better understand your clients' assessment of value, you should adopt their perspective. Suppose your car broke down and had to be towed to the shop. Even if they repaired the car perfectly, any one of the above would probably cause you to take your business elsewhere. Value is value. It doesn't matter whether you are an attorney or a mechanic.
People appreciate considerate, personal service.
Take care to do unto your clients as you would have your mechanic do unto you and you will improve your referral business dramatically. All Rights Reserved Art Italo is a consultant working exclusively with attorneys in the areas of business development and strategic planning. He speaks internationally on legal marketing and strategic planning. He has developed and refined the concept of Leveraged Networking after over 5000 hours of individual consultations with attorneys. He personally consults for over 150 attorneys in Atlanta with practices ranging from solo practitioners to partners with major firms.