Guidelines for Workplace Grievance Mediation Mediation is suitable for most workplace grievances, whether or not a formal grievance has been filed with the employer. These guidelines outline the way ACDC conducts grievance mediations. The most important ingredients for successful mediation are speed in getting the grievance to mediation and a procedure for the appointment of a mediator agreeable to both parties. Organisations may use these guidelines to structure their own mediation procedures.
Mediation is an informal and flexible process.
Request for Mediation A request for mediation shall contain a brief written statement of the nature of the grievance and the names, positions, work address and other related details of all parties to the problem and those who will support them, if any, in the mediation. Appointment of Mediator Upon receipt of a request for mediation, ACDC will provide a choice of three mediators. ACDC will appoint a mediator only in default of agreement as to mediator by the parties. If any prior agreement of the parties names a mediator or specifies a method of appointing a mediator, that designation or method shall be followed. No person shall serve as a mediator in any dispute in which that person has any financial or personal interest in the result of the mediation, except by the written consent of all parties.