The company refused to accepted it since it had passed the 30-day return period. When she reviewed their Web-site, there was no indication of the return period. She complained to the service representative and their response was basically one of indifference and a refusal to accept the camera back. Web-sites can reduce organizational costs and generate greater profit by reaching a wider audience. A Web-site is minimal by comparison to the millions it can cost to create catalogs and distribute them.
Small companies can compete with major corporations.
Businesses that sell specialty items or services can be located by a greater customer base through use of the numerous search engines. Businesses that are unable to provide a positive experience while providing a valuable product with exceptional customer service on the Web will be unable to keep up with their competition and survive in the future. All Rights Reserved. Eileen O. Brownell is President of Training Solutions, a Chico, CA based firm. For over 25 years, Eileen continues to be noted as the high-energy speaker and trainer who captivates her audiences and makes learning a lasting experience.