All configuration is done through an intuitive Windows tab-based administration screen called IMC Update. Your customer service agents use a Windows application or Java application called IMC Agent to access new customer messages, find pertinent information to answer requests, forward messages to another agent, or track the history of a request. There is also a Microsoft Outlook add-on and a tool called IMC Architect, which can be used to embed the agent software as ActiveX controls into an existing customer service application. A wise person once said that if you don't measure something, it won't happen. You can set your own service levels and then monitor the system to make sure those service levels are met.
Messages are color-coded to indicate how long they've gone unanswered.
A supervisor can keep track of individual agents in real time. IMC adds order to chaos. It or a product like it should be a part of your company's customer service department. Internet Message Center Enterprise Edition 2.3. Update your software and make your PC run better.