A dedicated team of UNIX and NT system, and ScienceServer experts is available to answer your questions and solve any unexpected problems you may encounter. All customers receive free support for a full year after initial site installation. All product upgrades during the first year are also provided without charge. Technical information, FAQs, and troubleshooting information are updated frequently and are available through the ScienceServer LLC web site and on a special support page available only to ScienceServer clients.
Technical support is available via email, fax, and phone.
We'll respond to your questions as quickly as possible, usually within one hour of receipt. You'll always receive a response within 24 hours during normal business hours. We'll respond as soon as we receive your questions, and always within 24 hours during normal business hours.