We have all been involved in some type of dispute, whether it be over a workplace policy, the price of a new automobile, or a disagreement over who should make dinner. When seeking solutions to these disagreements, disputants should be aware of the various alternatives available for resolving their differences. The third party ensures that all participants listen and are heard, and that they collaboratively determine a resolution of the conflict. Facilitation encourages collaborative problem-solving and is useful at meetings and forums. During the negotiation process, the parties voluntarily form a respectful relationship designed to educate each other about their needs and interests and to exchange specific resources necessary to resolve an issue or to determine a procedure to resolve disputes.
Negotiation is generally intentional and structured.
Mediation is a simple, open process in which both parties voluntarily meet to develop a mutually acceptable agreement. It is important that the mediator remain impartial and ensure that the mediation outcome is based on the needs of the individuals participating in the process. The trained mediator acts as a guide, allowing the participants to create practical and feasible solutions to their problem. Prior to initiating the process, the office ensures that both parties are willing to resolve their conflict through mediation. The mediator's role is to provide an atmosphere in which the involved individuals can speak openly and honestly about their dispute.