Tension can occur because men and women often relate to situations differently. Differences in supervision . Supervisors have different management styles. Employees who change from one supervisor to another can become confused. Differences in personalities.
Personality is probably the most important factor in conflict between workers.
4660 N. Ravenswood Ave. Thomas says that we handle conflict with various combinations of assertiveness and cooperativeness. For example, if we are totally unassertive and totally uncooperative, we tend to avoid conflict rather than confront it. On the other hand, if we always accommodate someone, we give up our assertiveness. Giving in to someone else can work for a while, but eventually one person may feel resentful, especially if the other person takes advantage of the situation.