The family remains at the heart of long-term care. However, some family members cannot or should not be caregivers. Efforts need to be directed toward supporting informal care where it is feasible and desirable, but not to mandating it. Public policies need to recognize the contributions of informal care but not to rely on them. Return To Top Values for the Long-Term Care System of the Future Access to needed services is preserved.
Quality is preserved and enhanced.
There are ways to hold providers accountable in delivering the services that have been purchased. A provider's performance is evaluated by the outcomes achieved. These outcomes must be meaningful for the people receiving the services. The system should offer incentives for achieving people-oriented outcomes. There is prudent use of tax dollars.