Split shifts are not uncommon in telephone companies. Fringe benefits include paid holidays and vacations, health and other insurance, and retirement plans. They should be able to handle a high volume of calls quickly, pleasantly, and accurately. Normal hearing and vision are essential. Fluency in another language may be a desired skill.
Many employers require or prefer six months to one year of public contact experience.
A few require one year's experience as an operator. Some employers give job-related tests and physical examinations. Employers also may be able to modify the work station to fit those with special needs. Generally, the larger the firm is, the more advancement opportunities there are. The trend of electronic technology replacing human operators may cause the job seekers to want to advance beyond the telephone operator level.