If the committee fails to get back in time the employee earns 20 'default' merit points. The programme encourages them to work together and compliment each other. Important as the initiative is, it hasn't been linked in any way to the regular performance appraisal system for employees. The programme has picked up momentum and is expected to raise motivation levels in the company, not to mention the obvious spin-off, enhanced customer satisfaction. There are stars all around us and this will eventually help us value our human capital.
Many employees go that extra mile to dazzle the customer.
Employee recognition is, hence, directly linked to customer satisfaction. It is a recognition for the people, of the people and by the people. Now get out that red carpet. Taj Krishna, Hyderabad. This act will dazzle and delight our guests.