My Challenge to Marc-Henri Poget Troubleshooters. 1999 by Steve Litt. All rights reserved. Materials from guest authors copyrighted by them and licensed for perpetual use to Troubleshooting Professional Magazine.
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My Challenge to Marc-Henri Poget By Steve Litt Marc's article has the potential to be major contribution to the practice of effective troubleshooting. To help Marc bring this information up to its potential, I will point out some of those insufficiencies. It's important to understand that this article is in no way a criticism of Marc's work. But given Semantic Nets' potential to yield real time improvement to Mental Models, and its potential for yielding quicker, cheaper and better Era 4 Troubleshooting Tools, we dare not let Marc rest. He must refine this material until Joe Average can use it in day to day troubleshooting.