Make sure people have the know-how. Track behavior and measure results. Outrun the resisters. The number-one skill to have today, bar none, is the ability to change. People who are receptive to change see in it opportunities for greater happiness at work and in their personal lives.
People have varying levels of difficulty with change.
Some with only mild difficulty can read a book or take a class and they are off and running. Others have moderate difficulty and need more emotional support. For others, change is extremely difficult, and may be seemingly impossible. The unspoken message from society says that when change occurs, you will lose control. If I commit myself to goals for change, there is a chance for failure.