Allmerica had an existing workflow and therefore an existing perception of what should happen once the system went live. The differences in the BancTec platform, however, were quite significant. Consequently, almost all of the annuity business group's processes are driven from the rules architect. The person had to understand what the next step was in the business process and then manually change the status. With FloWare, the next step is determined for you.
Work is routed to the right person at the right time, and users can focus on processing business.
BancTec has successfully addressed Allmerica's goal of taking away the worries of understanding the application so that end-users can concentrate on the insurance product and how to process it. Streamlined efficiencies, which should ultimately drive costs down. Rules also give the user flexibility to make map changes. Not true of other workflow products where making a change is a tedious process in which the entire team must be educated as to steps involved. With FloWare, once a change is made, the workflow will automatically proceed to the next step.