Service Offerings Marconi offers a variety of engineering service options to let you customize the level of support that best meets your networking and business needs. Whether you need resources to perform emergency on-site technical troubleshooting, network migrations, network upgrades, knowledge transfer, or if you've opted for service support via an 'on retainer' agreement for immediate dispatch as required, Marconi's engineers can be available when and where you need them. Equipment certifications prior to activation. For the more difficult performance and troubleshooting tasks, Marconi's field engineers have a comprehensive suite of complex network testing equipment at their disposal to determine the root cause of your network issue. And they've obtained the Service Provider certifications required for central office access so they can go where you need them - fast.
Response time is best effort.
On-site scheduled hours are from 8 a.m. to 8 p.m., Monday through Friday. Prices are based on a four-hour minimum for dispatched service. This time must be used over a one-year period from the date payment is received at Marconi. Dispatched Network Engineering Services are provided 24x7, with a best-effort response. Price is based on a four-hour minimum for dispatched service.