I scrawl a note. Always include one. Still, you can't win an argument with a customer. If you have an answer, you may still get it. If not, you've spotted a problem to fix.
People love free gifts.
And if you sell big ticket items for which people tend to shop around, Greenfield says, try giving away quarts of gourmet ice cream. Unless they want to throw it away, they'll have to head home to the freezer. I believe him. I'm going to mention that Blaine Greenfield referred me.