We work with our customers to precisely define their expectations so we are able to measure our results. The Continuous Improvement Process used by Johnson Controls employees. Our product or service must also be better than that of our competitors. The goals we set establish the direction, level and speed of the desired improvement, as well as the resources required. Once improvement goals are set, improvement programs are undertaken.
Progress is measured regularly.
After a product has been delivered or a service performed, we ask customers to evaluate our performance. This feedback is used in determining new customer expectations, deciding how we can improve and setting new goals. We expect our employees to identify opportunities to improve quality, service, productivity and time compression. We believe in the free enterprise system. We shall consistently treat our customers, employees, shareholders, suppliers and the community with honesty, dignity, fairness and respect.