Any downloading that interrupts normal server activity will result in the suspension and possible termination of the account. TerraCom reserves the right to delete, without notice, any files deemed necessary to maintain the smooth operation of its servers in the event a user is using more than 2 megs of space. TerraCom reserves the right to disconnect any connection that is inactive for fifteen minutes or more and disconnect any non-dedicated connection that has been maintained for over two hours during peak periods. TerraCom's Technical Support expertise lies in Dial-up connection problems, this is limited to configuring dialers, email software, and web browsers. For all other issues, we recommend contacting the hardware manufacturers or software distributors.
Phone support is available.
Phone calls are returned in the order received. E-mail is returned within two business days. Disk space quotas may be increased by contacting TerraCom. When bandwidth quotas are exceeded at any time with a monthly billing cycle, the client will be billed at the current rate for additional bandwidth. Payment is due at the beginning of each billing period.