It provides guards, signalmen, train cleaners and ticket sales. Based at Boston Lodge - staff here build and maintain the locomotives and carriages. Locomotive crews are also supplied by this department. The track and structures that the train pass over and under are this department's responsibility. This department looks after the Ffestiniog Railway buildings and associated environment.
Work ranges from construction of a new hostel to weeding flower beds and much more.
The Ffestiniog operates two cafeterias and buffet cars on most trains, all staffed by this department. The railway also has three shops which sell books, souvenirs and many other lines of interest to visitors and enthusiasts. The large internal phone system and the signalling system that keep the railway's operations safe are this section's responsibility. The Ffestiniog Railway is happy to welcome groups of people as volunteers. These come for many purposes.