See Voice Response - Continued Claims for information regarding the future of Continued Claims. Communication is most important between vendor and agency Agency personnel should obtain technical knowledge to foster good communication Claimants like being able to obtain information via the telephone. The pilot is scheduled to begin February of the year 2000. Certification for bi-weekly benefits will be taken over the telephone. For long distance, a statewide 800 phone number is being investigated.
Research continues on the proposal.
Automated system prompting claimants to answer each question, capturing and storing the responses for legal evidence. Immediate on-line viewing of claimants' responses when staff intervention is necessary. Identifying claimants by voiceprint. Scheduling determination appointments without staff intervention. Providing information concerning payments and appointments at the time of certification.