Tracking of details for each booking. Searching for rooms with specific features. Paperless system for customer convenience with capability to provide written confirmations. Complete Reservation Process - in process. Committee was identified and initial flowchart of reservations process was completed.
Open discussion is continuous with dining services staff to facilitate effective procedures.
New director has met individually with all full-time staff at all levels. Associate Director hiring process was open format allowing all staff to participate and comment. Immediate feedback on issues of concern. Team problem solving approaches utilized. McKenny Union Fall97 staff training improvements.