Talking to the Peer Mediators is the students' choice. They have already agreed to come to mediation, now they must agree to work hard to solve the problem. Peer Mediators are helpers, not policemen. They should not try to stop fights or resolve disputes in the halls.
Mediations are to be done only in the mediation room.
The Peer Mediators' job is not to solve problems for other students, but to help other students think of ways to solve problems for themselves. Put yourself in the other person's place to understand what the person is saying and how he or she feels. Restate the person's most important thoughts and feelings. Do not interrupt, offer advice or give suggestions. Do not bring up similar fellings and problems from your own experince.