What we offer APQC's custom approach to metrics benchmarking is an effective way to understand gaps in performance compared with competition. What Matters Measuring Call Center Performance Measuring Institutional Performance Outcomes Measuring White Collar Work Members of APQC's International Benchmarking Clearinghouse can check out our members-only resources. APQC's Best Practices Database TM , for example, has more than 20 abstracts related to this topic.
Members can also access measurement-related case studies from our inPractice case study library.
APQC information specialists compiled the following articles and books, and we've provided links where available. Members should log in now. To access copies of the articles listed, contact Carl Uncover, a document delivery service, or check with your internal library or information center to see if it has subscriptions to these publications. Increasing Total Productivity, CRC Press-St. Lucie Press, 1998.