Human beings make a big difference. This has led to a 'soft systems' approach to organizations. We will consider hard, soft, and critical systems theory, and the methodologies arising from them. This will be conceived of not so much as a technical problem of computers, disk drives, and the like, but rather more of a socio-cultural one concerned with just exactly what you are trying to achieve with such a system. In the past, libraries, in one of their roles, have been such systems.
Many issues arise.