Due to high sales activities, we occasionally have to resort to return calls for phone support. Though we test our software quite thoroughly, customers do occasionally encounter a bug. Please report bugs immediately. DO NOT assume someone else has reported it or it may go overlooked. We take all bug reports seriously and address them as thoroughly and as promptly as possible.
Serious bugs are very rare.
In the event that a bug is reported that causes a serious effect such as a crash, corrupted diagram, or lost work, such a bug is addressed on the highest priority. In most cases, a serious bug can be fixed and an update posted for download on this web site. Upgrades We post bug-fix upgrades on the web site often. The upgrades are typically very minor in terms of adding functionality and are primarily intended to fix a reported problem. Customers can receive these upgrades without charge.