Call center representatives, case managers and enrollment coordinators can communicate this information over the phone or in person as well as mail, fax or e-mail a personalized provider list to a member or employee. Tailor Referral to meet the needs of your organization. Its flexible administration capabilities let you define the search categories and criteria that work best for your company. OLE DB connectivity allows Referral to use data from a variety of data sources. GeoAccess' exclusive distance-measuring technology enables you to measure distance between individuals and providers.
Referral automatically retrieves caller information and quickly returns provider information.
Referral s Call Tracking module monitors and tracks information about each call, including who called, why they called and which providers were referred. You can use this information to produce management reports describing your call center s activity. With Referral's annual service agreement, you receive system data updates quarterly and product enhancements as available. GeoAccess provides unsurpassed user support and training services. You can make unlimited calls to Referral s toll-free user support line as part of the annual service agreement.