The average client stays in shelter for about 38 days. During that period, families are provided comfortable living accommodations, a safe environment, and three daily nourishing meals with snacks. Families are provided with their own rooms, while single clients share rooms with other survivors. Adult clients develop a safety plan and work to meet goals identified on a written service plan they helped develop. Adult survivors schedule daily, individual counseling sessions with an assigned case manager, and choose from a range of night classes offered at a time when counseling and activity groups occupy their children.
Preschoolers attend a licensed, on-site day care center with bilingual staff.
To meet individual needs, Hillsborough County teachers provide additional tutoring. An after-school program is a special help for working parents, as well as for stimulating children's activities for weekends, and school and summer holidays. Child case managers offer a health and behavior screening for all dependent children. Groups feature violence awareness and violence prevention themes. Children learn safety planning designed to protect them in the future.