Procedures are in place to ensure the maintenance of our expertise in the consumer product testing field and the accurate transfer of this knowledge and expertise to others. We continuously strive to improve practices and measurement techniques in order to improve and streamline our work. Any question or complaint will be followed up by us within 5 working days. The deadline for the completion of the report is subject to variation, at the option of PSL, where enforcement obligations of the laboratory require that priority be given to the testing of official samples. Should the testing of official samples delay the completion of the work, PSL will notify the client as soon as possible of the length of the expected delay.
Payment is due upon completion of the services and delivery of the report.
Testing by Health Canada does not represent approval, endorsement or indication of compliance with HPA regulations of the products by Health Canada in any manner whatsoever. The client shall not publicize the fact of the testing of its samples by PSL in any manner and, in particular, in the marketing of the samples or in any advertising or promotional materials, including indirectly by the use of any phrase that implies that the samples have been tested by Health Canada or the Government of Canada. Regulations with a written test report indicating the compliance status of the sample with the regulations. These specimens would preferably not contain any seams. Only selected tests are listed.