An attendant may ride the lift with the customer. If the customer seems to need assistance, both in boarding and deboarding, the bus operator can help guide the mobility device - but is not required to lift the wheelchair or scooter Operators are encouraged to ask how they might help. Securing Mobility Devices Bus operators may help guide a rolling wheelchair into the area designated for mobility devices. Operators will not lift wheelchairs or scooters. If a chair does not move easily into place, the operator should try rolling the chair to a different angle to guide it into place.
Operators are responsible for safely securing mobility devices.
If the customer has an attendant who is willing to secure the device, the operator is still responsible for checking that it is properly tied down. If the mobility device cannot be secured, the operator will ask the customer whether it is acceptable to ride unsecured. If the customer chooses to ride unsecured, Tri-Met may not refuse service to the customer. As an option, the operator may recommend that the customer using an unsecured scooter or three-wheeled mobility device transfer to a regular seat, but the customer is not required to do so. If safety is compromised, the operator can refuse service to the customer.