They are made aware of all existing problems and regulate the corrections needed to be made. Water Department Water coming out of the ground - We could have a broken water line. We may have to dig up the line and make repairs. Remember, if we have a main line break, minor repairs will have to wait. If we have a main break, you will not have water either.
Most main breaks take two hours or more to repair.
If the leak is on the city's side, we will fix the problem. If the leak is on your side, you will need to call a plumber. If your bill has suddenly gone up, it is probably a leak on your side. Leaks on the city's side do not go through the meter. Try to turn off your own water before you call us to turn it off at the meter.