However, in some cases, more extensive education is mandatory. For example, order clerks in high-technology firms often need to understand scientific and mechanical processes, which may require some college education. Regardless of the type of work being done, most employers prefer those who are computer literate. Knowledge of word processing and spreadsheet programs is especially valuable, as is experience working in an office and good interpersonal skills. High schools, business schools, and community colleges teach office skills.
Some entrants are college graduates with degrees in business, finance, or the liberal arts.
Although a degree is rarely required, many graduates take entry level clerical positions to get into a company or into the finance and accounting field, with the hope of being promoted to professional or managerial jobs. Some companies, such as brokerage and accounting firms, have a set plan of advancement that tracks college graduates from entry level clerk jobs into management positions. These workers may start at higher salaries and advance more rapidly than those without a degree. Under the guidance of a supervisor or senior worker, new employees learn procedures to follow. Some formal classroom training may be necessary, such as training in operating specific computer software.