What I mean by leading is being able to take charge in decision-making and think broadly about what s best for the company. To do this effectively you need to be able to put your own biases aside, and sometimes that can be difficult. We do have an orientation manual. We have been around for 83 years, so this approach has worked very well for us. I am currently researching that myself for the three recruiters that report to me.
Performance needs to be evaluated without making it a disincentive.
There s not a universal measure being used out there, but every organization needs to find or create one that works for them. I ve been told that HR s performance is difficult to evaluate because what we do is hard to measure. But HR needs to be treated no differently than any other department because it is part of the business. If you treat HR like second class, they will start performing that way. It s a mindset - HR needs to be contributing at the table, to be a part of key decisions, acquisitions.