Service time is quick. This is a powerful product from a company with great support available. The system for communicating problems is effective.
Staff is helpful on the phone and willing to put solutions in writing.
We have recently converted our database to the upgraded version of Results Windows. The new database is easily customized to adapt to specific situations. The technical support is highly responsive and knowledgeable on all aspects of the system. The support staff is outstanding in their ability to respond to questions and to listen to recommendations. The reports and files that we can print for volunteer solicitors concerning a certain fundraising project really puts things into a concise and understandable format that we can work from and move forward.