Dusk has fallen, and the shocking news is out.
Operator services are to be sold to an Arizona multinational that runs call centres.
The voices of the women who answer when you dial 0 or 411, who arrange conference calls and help the hearing-impaired, will no longer be heard. Following a 36-day strike, the telephone operators save a thousand jobs and obtain higher severance pay. This is Caroline Martel's first auteur documentary, and she has chosen the direct cinema approach to capture the dynamics of a historic public struggle. The film, a hyper-realistic response to the company's highly polished image and advertising, becomes their voice. The telephone operators' battle is the battle of thousands of women and men who see their social gains eroded by globalization.