This factor considers the opportunity, extent of activity, range of operation, and the depth of assignments, for the services or work products for clients, the public, or other employees. It is measured by relative ranges and degrees of the assignments, e.g., they may extend to the unit only, or to the division, agency, or to the specific clientele or to the public statewide, and in varying degrees for each. This isolates the effect of services or work products upon clients, the public or other employees, or upon material resources. It is helpful to consider both the positive and negative impacts. Positive impacts are the potential constructive effects of the position's actions.
Negative impacts are the potential consequences of misjudgments, errors or mistakes.
The possible negative impacts are best stated in terms of requirements for sound judgments, correct decisions, and the need for accuracy. The purpose may range from the exchange of information to those cases involving significant issues or differing viewpoints, goals, or objectives. KSAs must always be derived from job content. They are not derived from the employees' personal qualifications. Knowledge includes the nature and extent of information or facts needed by the employee to perform the work, such as knowledge of current practices, rules, or principles.