Tellers use this cash for payments during the day and are responsible for its safe and accurate handling. After banking hours, tellers count cash on hand, list the currency-received tickets on a balance sheet, and balance the day's accounts. They sort checks and deposit slips. Tellers also spend time learning about the bank's products and services and changes in the bank's procedures. They also spend time training to refresh and upgrade their skills.
Tellers process numerous mail transactions.
Head tellers supervise the work of other tellers and ensure that ATMs function properly. Because banks offer more and increasingly complex financial services, most bank tellers are now being trained to act as customer service representatives in addition to their other duties. These tellers can briefly explain to customers the various types of accounts and financial services offered by their bank, and refer customers to more experienced customer service representatives or bank managers. Increasing numbers of tellers work outside the traditional bank setting-in shopping malls, grocery stores, or other large retail establishments. Continual communication with customers, repetitive tasks, long periods within a fairly small area, and a high level of attention to security also characterize the job.