For many happy returns the week after Christmas and all year long, the BBB advises consumers to obtain information about the merchant's refund and exchange policy before making a purchasing decision. According to the BBB, it's a common misperception that a store is obligated to accept items for refund, exchange or credit. That is the case only when the item is defective or was misrepresented. Most stores want to do the right thing by their customers, so they voluntarily and prominently disclose their return and refund policies. If that information isn't provided in the store, the catalogue or on the web site, consumers should ask for it in writing.
Most consumers know to save their receipts.
It is also a good idea to keep the packaging an item was wrapped in just in case it is required for return by the store to the manufacturer. Returning the item promptly and in good condition, with all tags, will also help to ensure a satisfactory exchange or return. Regardless of store policy, if you have a problem with something under manufacturer's warranty or guarantee, the manufacturer should honor it. Read the warranty or guarantee to find out whether the item may be returned to the store where purchased or any authorized dealer for repair or replacement.