The specific focus of this research is to investigate how to provide and present intelligent feedback to the user about the Ease of Service of a network.
Systems addressing the ease of service of networks rely on and produce large amounts of data.
They typically attempt to summarize the data produced, but, thus far, the primary focus has been on acquiring data and generating basic analyses, with less attention paid to more sophisticated analyses, or appropriate presentation and interpretation of results for the user. It is very difficult to gather sufficient raw data about networks from the field or from databases. Providing and using general and summarized data produces a better chance for projects such as this to succeed. In addition, not all data is appropriate for Ease of Service evaluation. We intend to investigate what additional data should be made available so that such evaluations can be routinely carried out.