Those that make the cut will have a telephone interview and will then come in for a personal interview. If they are not qualified to work in call centers they can apply for other positions. Manpower covers a vast range of employment, from IT skills to light industrial. The applicants can also visit one of Manpower's 1200 offices during normal business hours. We're hoping to cast a wider net for agents and supervisors that might have slipped through our other recruiting and screening tools, explains Lauritzen.
Many people are passive job-seekers, casually surfing the Internet to gather the information.
With this Web site they can determine at their leisure if they are qualified job candidates. This is an important benefit for call centers like service bureaus that needed many agents yesterday. It's also a benefit to the applicants because they don't want to spend any more time in our HR offices than they have to, says Lauritzen. Kelly Services' Setting prefers the Web to IVR because the Internet allows you to collect data easier and issue a response. The technology is also simpler.