However, it can happen in any company that is not maintaining good customer service training in all areas of the company. It can also happen in any company that outsources some of its services. Outsourcing requires maintenance of communications about the quality of the company's customer service. Your reputation is only as good as theirs, and your customer service is as poor or as good as theirs. Unfortunately, poor customer service is getting to be so commonplace, we see customers getting mean and aggravating.
Many customers now find that they have to be more than just assertive to get a problem corrected.
A policy of ''refund if you're not satisfied'' is great except for the clerk who must process the refund when he or she has never heard of or ever practiced good customer service. Businesses must train most employees to be attentive to the customer. Few people are innately good at being attentive to customers if customer service is not their main responsibility. Good, paying, loyal customers are the lifeline of a business. Customers put cash into a business, and all they ask in return is a good product and service at a reasonable price.