The problem was making it impossible for local title companies and other investigators to conduct their business. Technicians were working around the clock to identify and repair the problem, and expect to have it solved soon, said Linda Scarlett, chief deputy clerk in Clerk Dorothy Wilken's office. In the meantime, those who rely on the records are left to wonder when the system again willbe fully functional, and whether records already used by telemarketers, banks and others were accurate.
Operators continue to enter data into the system while experts try to fix the index problem.
Documents have not vanished, Scarlett said, just the computer's listing of them. . . .