Searching the knowledge base for the exact answers to business users questions. Agents constantly monitor the knowledge base and external sources, notifying users of new information about their interests. Knowledge management products come in a variety of flavors, approaching these tasks in different ways. Some perform only a single task, whereas others perform all four. The following examines some interesting new knowledge management products, all of which are accessible through a Web browser.
Server facilitates knowledge producers also being knowledge contributors.
It makes it easy for any user to contribute knowledge, thus encouraging their contributions. Users create their own intranet Web pages without knowing HTML, and those pages are stored dynamically in a database, making them available for viewing by any user with a browser. Users also determine who can view their pages. Server includes a search tool for knowledge retrieval, plus templates for creating content with a consistent look and feel. It works on Microsoft NT and Sun Solaris platforms.