Inc. Avesta Technologies Trinity is a service management solution that increases the availability and performance of your e-business infrastructure. By first discovering the environment, Trinity s Enterprise Service Model provides a real-time view of how network, system and application resources work together to deliver business functions. Trinity monitors the infrastructure for problems that may impact service availability.
Trinity isolates their root cause and associated business impacts.
Trinity highlights the services, locations or business groups that have been affected allowing staff to quickly prioritize problems and minimize the impact of failures. Trinity escalates service restoration by directly opening root-cause trouble tickets in help desk systems like Remedy ARS and Peregrine ServiceCenter. It enables help desk organizations to speed problem resolution by proactively notifying users of service disruption and dispatching the right people. Trinity's Operations Workflow also offers guidance for fixing problems by automatically linking problems to documentation and third-party tools. Trinity also lets you report on service availability relative to service commitments.