Organizations can no longer only rely on physical muscle and size, but must harness intellectual capital and creativity to be successful. Knowledge takes on many forms, however, its value is demonstrated through its application and the realization of solutions to problems. Historically, organizations have attempted various methods for procuring intellectual capital. Inherent to these techniques is the encapsulation of knowledge. Return to Contents Problems, Solutions, and Problem Solving Organizations produce and deliver products and services that address customer needs and requirements.
Programs are collections of problem-solving efforts.
Methods specify how to conduct problem-solving efforts. Processes are realizations of methods. Methodologies are taxonomies, or well-organized collections, of related methods. Capturing, communicating, and levering knowledge in problem solving . Specifying, visualizing, constructing , and documenting solutions .