Shared Services Business Direction IT Transition Framework Governor's Office for Technology GOT is actively pursuing the use of a shared IT service philosophy advocated by the IT Design Team in its commissioned task to recommend a dynamic management model- functional design and governance model for the Commonwealth. The model selected is a shared service model for IT, which is prevalent in both state governments and the private sector.
Specific criteria determine how IT functions are sourced and managed.
While unique, mission critical applications are best sourced at the Cabinet level the enterprise-wide generic services, and those requiring a common competency pool, are candidates for shared sourcing . Alternate sourcing is pursued to achieve cost performance, service improvements, and rapid deployment. The messaging service includes email, calendar, tasks, contacts, etc. Firewall services can be provided for remote sites and server farm implementations. The WAN provides access to data and video services.