The newest addition to the package is the Owens Food Court, a collection of outlets such as Wok of the Town, Tour of America, La Cantina, and Sweet Temptations. Students who decide to eat there can convert credit for a meal from their meal plan to a set amount of cash toward their purchase. If the food runs over that set amount, they pay the difference from their pockets. Culinary Services has improved the look of the regular dining halls, and when they designed the food court they avoided institutional stainless steel and other reminders of dining hall nightmares. Diners still have to deal with the lines at busy times, but seating is more like a restaurant, and ever-changing decorations allow for different looks.
Students have enough pressure already with what they're here for.
Student's complaints continue, of course, and Jensen knows it will always be that way. There's simply no way to please everyone. For example, when Culinary Services heard from numerous students they really liked buffet-style dining at banquets, a buffet system was installed. Students have someone to gripe to now. She fields the complaints, calls the students, and then follows up with a letter.