Hold managers accountable. Managers and supervisors have the biggest impact on the morale and motivation of workers. They are the ones who can create or defeat the work environment. Therefore, they should be properly selected, trained and held accountable for results, which includes retention, motivation and the other usual aspects of management. Keep people informed.
Mushrooms grow in the dark.
Similarly, a business that keeps its employees in the dark is one that suffers from low morale and high turnover. We live in a information rich society with the Internet, E-mail, CNN, cable, satellite TV pumping a steady stream of information 24 hours a day. People today want to know what's going on. Businesses must communicate at least 10 times better than in the past. Good communication eliminates myths, rumors and bad attitudes.