If information is needed, or the directory needs to be updated, it should be noted and reported to the Coordinator or Administrative Assistant for appropriate action. Long distance calls should be handled like any other call. Dial the four-digit number and release. There is no need to announce these or any other calls to the department. Emergency calls should be transferred to the University police for appropriate action.
Operators do no accept collect calls or place long distance calls for faculty and staff.
You may transfer to the department for collect call acceptance, but be sure that the operator knows you are not accepting the collect call, but simply transferring to the department for authorization. Never transfer to an outside line for any reason. If someone calls asking for an outside line tell them they must use a payphone. This latter type of caller could again be a thief. Be cautious about toll fraud.