It is our ongoing obligation to continue to earn that confidence by providing consistent product quality and continuing to try to make it better still. We can never get complacent about quality. It is all we have to offer our customers. It is the reason they will return to us, and it's the cornerstone of our business. No exceptions, thus, no surprises.
Quality is far more than just a favorable analysis of a product.
Our organization is comprised of many parts, all of which work in support of one another to achieve the quality goal. Each is responsible for the quality of its contribution and I, as president, am responsible to see that the goal is being met. That goal is to deliver a satisfactory product to the customer in a safe and timely manner every time. From that it can be seen that every function within Hill Brothers contributes to the end result. That requires that every function must constantly evaluate its own contribution, with an eye on continually improving its' part of the final outcome.