Most faculty and staff members seem to appreciate the updates and the opportunity to ask questions and raise concerns. For instance, I could come in to work one morning and find 40,000 e-mails telling me that I made a big mistake. Or a Ritz-Carlton staff person could have 970 potential opportunities to mess up in one night. But it's only when you open yourself up to that kind of examination that you're able to improve what you do. This is why I have such great respect for all of you.
Quality improvement is hard work.
It involves a lot of details. It requires persistence and thick skin. It requires a willingness to be accountable. But I know that with all of your efforts, we are well on our way to fulfilling our mission and carrying out our top priorities. We are well on our way to building an engaged and accountable university.