A basic supposition of the RFC was that funding would remain at the current level for remote access. CATS has been running on the Y2K compliant modem pool with the added Express Modems for two quarters. We are not serving more users. We attribute this decrease to increased student use of ResNet in the Colleges, as well as to the increased use of third-party ISPs, especially for DSL connections. Faculty and staff demand continues to increase.
Public demand continues to increase .
We are not meeting our target service level for baseline remote access services . The market for high-speed remote access has exploded in the last year. Currently, a variety of third-party ISPs are offering DSL service to many parts of Santa Cruz County. Cable modem service, while not yet available in local CATV franchise areas, is expected within a year. We believe that premium users are best served through their own choice of provider according to their individual needs.