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Productivity is a major concern of virtually every call center manager .
Finding solutions that can increase the number of calls agents can handle while ensuring high agent utilization and retention, and that the most suited agents are matched with each call, are major concerns . The difference between these two products lie not so much in the technology utilized but in their deployment . The UniversalSystems Accelerator is deployed traditionally, i . UniversalSystems have developed a method of using a predictive dialer to significantly increase outbound calling and promise to pay rates, resulting in payroll cost savings, increased revenue opportunities, and higher productivity from call center assets . Additionally, the soft benefits of lower agent turnover and easier training result in savings based on the reduction of frequent and expensive training .