This section represents the current problems in computing support identified by the Review Committee based on all input sources. This problem is at its worst in schools with minimal computer support staffing.
Many faculty have essentially no access to professional end-user assistance.
UCI has put a substantial amount of staff time into assisting faculty to make use of computing in education, but significantly more is needed. E4E's functionality has not been substantially upgraded to meet changing campus needs since it was created years ago. This is not due to lack of expertise or ignorance of campus needs, but rather lack of staff time to implement obvious enhancements. Upgrades in central service capacity, which have occurred several times over the last 5 years, have often been delayed due to lack of staff time. The result is thousands of users wasting their time waiting for slow servers.