The new service, called Naperville e-bill, is a free, electronic billing service that will offer a convenient and secure way of paying utility bills via the Internet, without the hassle of writing a check, buying stamps, and driving to the post office. With the successful launch of this project, Naperville e-bill takes the city s utility billing customer service to the highest level, says Tim Burkhalter, Billing and Collection Manager. The service is free, easy to use, and most important, safe and secure. Naperville e-bill is exactly that. The service, which began March 1, provides the user with an electronic version of your paper bill.
Residents can view it through the city s home page from any Internet-enabled computer, at any time.
With just the click of the mouse, you can review and pay your bill 24 hours a day, seven days a week. Flexibility is the key to the system, Burkhalter added. By enrolling with either electronic bill payment options, customers will be creating an online account for themselves that will require a unique user name and password. Once you enroll and choose to receive your utility bill via the Internet, your paper bill will be discontinued within two billing cycles, or 60 days. Instead, you will receive e-mail notifications that your bill has arrived.