Titles carry considerable weight.
At first, Dwayne thought it was just a crazy rumor. We'd be on the floor working our tails off, and they'd be up there in their ties staring down. A deep resentment took hold, and with the platform still surrounding the work floor, the ill will gets stronger every day. When William's company launched a quality-improvement initiative, it was not business as usual. Yet everyone stuck with it, and in three months the group had become widely known as a shining example of involvement.