October 9 V. Social Control in the Organization A. Social control is an unseen social force that regulates behavior. Social control may also induce some degree of conformity among the members. The Organizational Power Hierarchy A. Describe the power hierarchy in your organization. Power and Leadership in the Organization A. Theorists think of power as the ability to control the behavior of other people. Communicative indicators of power include dominating the amount of talk in a conversation or meeting, interrupting, and the like.
Powerful people tend to be persuasive and their ideas tend to be accepted by others.
Leadership, on the other hand, is often looked at as helping other people make decisions and get their tasks done. Communicative indicators of leadership during discussions or meetings include setting and running the agenda, summarizing and clarifying, managing conflicts and encouraging interaction. When telling the subordinates what the decision is, the manager may or may not explain why the decision made. B. Many theorists have proposed formal procedures for running meetings. Choose the most salient conflict and analyze its cause, the objectives of the participants, the strategies of the participants, the dynamics of the conflict, the nature of the conflict's resolution or lack thereof, and how this conflict affected the job satisfaction of the participants and bystanders to this conflict.