Employees can provide full information about exactly where and when they will be available, and what to do in the meantime - filling in the gaps that lead to shuffling and transferring calls between various employees, departments and voice systems. The product's speech-operated ArialVoice browser enables internal users to do all of these things by simply speaking into a telephone. Arial couldn't have offered ArialView's deep level of information using cumbersome touchtone options. It's all about accessibility. There are many times someone is on the road and can't get to a Web browser.
Speech opens up our functionality to people beyond the traditional browser.
Speech is also important to us because when you call for someone, it's because you want to talk to them. A voice response unit is a natural lead-in for talking to someone, whether it's the target person or someone else who can help right away. This application allows users to send individual voice messages to employees over an information or paging system. But unlike traditional pagers that broadcast company wide, Arial's sends the page to the employee's exact location. The system sends instant template or freeform messages to employee desktops and discrete points along the system's infrastructure.