This is where the lead manager comes back in. She calls to follow up. Her job is to get that survey completed. The salesman is supposed to go through a final punchlist with the homeowner. At that point he s supposed to work on any quality concerns the customer might have.
Service is handled by the superintendent.
It s his responsibility to address the situation and handle it. We have two ways to handle it. But it gets handled swiftly. We meet with all the parties, down to the trades. We talk about the job, lay out invoices and blueprints.