Once you are logged-in, you can submit new incidents, review your past support incidents, participate in web conversations with our Technical Support engineers and sales staff, or browse TechExcel s knowledge base. 30-Day Support TechExcel offers one month of free support based on your initial contact with us, to assist you in installing and customizing your software. After the initial 30-day period, support can be extended through the purchase of Annual Support and Upgrade Plans . Minor Upgrades TechExcel offers free minor upgrades to all customers. Minor upgrades are dot releases , such as 4.1, 4.2, 4.3, etc.
Minor upgrades are bug fixes and minor feature enhancements.
Major upgrades are new version releases, such as 4.0, 5.0, 6.0, etc. Major upgrades contain major new features and enhancements to existing features. Inc. All Rights Reserved.