EX files cannot be accessed using the software. They can, however, be viewed on the camera. A previous file with the same name was not fully processed. Therefore, an EX prefix is placed on the previous file and the new file has the standard P prefix. The card may have been removed too soon.
Picture is too dark.
Flash is not on or did not go off. Turn on the flash. See Flash . The subject is too far away for the flash to have an effect. The subject is in front of a bright light.