Administrative staff, faculty members, and computer support staff all have needs in this area. Local and central help-desks are insufficient and uncoordinated. Some schools have their own help-desks, others do not. NACS' help desk is primarily directed at student computing, remote access, and using common tools. Base salaries are too low, and it is difficult to find the money to pay market rates.
Recruitments take many months, and openings sometimes go unfilled for a year or more.
Retaining Staff Making money available for higher salaries will influence staff retention. However, most technical staff at UCI consider criteria beyond compensation when deciding to make career moves. Technical staff are in tension-filled positions where there is too much to do and they are unable to meet the wide variety of needs and expectations. This environment presents a serious morale problem which needs to be addressed. Finally, career development and other growth opportunities are not well mapped out.