If they seem friendly, then maybe that's a good sign that they care about their job, duties, and responsibilities. Money or personal items sometimes disappear from resident rooms. Ask your tour guide about facility responsibility when items disappear. Frequently, residents experience long delays when staff have been presented with a problem and promise to respond. Ask your tour guide about problem resolution techniques, procedures, and time frames.
Residents prefer when staff wears nametags to identify whom they are.
Do staff usually wear name badges and are they easily identified by a first time visitor such as yourself. For many residents, with their impairments on short-term memory, every day, looking for help is a new experience. I hope that this information has been helpful. By Bob Singer, LNHA, PCA, Author.