That point did not come across. Companies are hiring behavioral coaches who don't know anything about toxicity and process controls, he said. That's because behavioral programs aim to fix workers, not equipment and management problems, according to Howe. Howe and Tom Krause discussed their differences over lunch by the pool on the first day of the symposium. It's debatable how often this is done.
Many managers still have the mind-set that 'it's the friggin' employee' causing safety problems.
One insurance consultant in the audience talked of calling on a prospective client who threatened to shoot the next person who mentioned behavior-based safety. After spending several hundred thousand dollars, his results were worse than before. That's because the company had no foundation to build on. Copyright 2001 by Business News Publishing Co.