The Brix System is first and foremost a tool for providers. The BrixWorx user interface is designed specifically for provider personnel and delivers the required flexibility and power for designing services measurements, SLA metrics, service thresholds, and test schedules. For the first time, BrixWorx allows providers to develop meaningful and customized SLAs for individual customers. In addition to guaranteed SLAs and services, BrixWorx also allows providers to define auxiliary, monitoring services, which are visible only to provider personnel. The results of these services can be used to recommend additional services to a customer based on actual resource, use or to guide a provider s future planning.
Providers maintain control over all sensitive performance and proprietary system data.
Fine grained, policy-based access controls let administrators decide what types and how much data to share with different members of the provider staff and with subscribers. Special Subscriber Portal BrixWorx supplies a separate, Web-based subscriber user interface that permits subscribers to monitor, create, and view reports about their own SLAs. In all cases, providers determine what information and reports are accessible to subscribers. The fully customizable subscriber portal can be easily integrated into existing provider portals for a seamless customer experience. The unique strength of BrixWorx lies in its comprehensive coverage of network and application services.