This article follows the progress of Blue Cross and Blue Shield of Massachusetts and other HMOs, who have used the Internet for such purposes as enrollment, benefits management, and other administrative procedures. Build Intelligence into Your Intranet. Schriner, Maureen Willenbring. Mapping the Gap between Providers and Members. Employers contracting with Cigna have their intranets directly connected to the Cigna provider directory.
Users can search by specialty, gender, and even language.
The system provides driving instructions and a map to the clinic.