Obtain a claim form from the clerk of the Federal District Court in which the business has filed for bankruptcy, fill it out, then return it to the clerk. Bankruptcy cases can be very complex, so you may want to hire an attorney to help you - especially if your claim is large. In arbitration, a neutral party hears both sides of a complaint and makes a decision that will be binding on the parties, depending on the terms of the arbitration agreement. Usually, both sides formally agree to submit the dispute to an arbitrator. In mediation, a neutral party tries to get both sides to agree on a resolution of the complaint.
Mediation can begin without any formal agreement between the parties.
The Better Business Bureau offers mediation services. In some cases, the bureau provides arbitration services. Our consumer complaint form is now available on your computer through this website. We May Refer You to Another Agency. Often a state, federal or local agency will have more expertise than our office to handle a particular consumer problem.