Available on and off-campus, CQ Researcher will retrieve the full text of recent issues, including the chronologies, bibliographies, and charts and graphs for which the print publication is noted. Issues are available for approximately the last six months. Use a new feature recently added to WorldCat that allows you to request an interlibrary loan of a book by filling out a simple, electronic form. However, it can be applied just as accurately to taking steps to ensure that the customer gets the best possible service. Most of these are invisible to the patrons and even to other library staff.
Quality control begins during student employee training.
Many tests are routinely given not only to new employees, but also to returning workers, to refresh their memories and skills. One way to guard against error at the Desk is double-checkin. One of the results of the double checkin system is a steadily diminishing number of Claims Returned complaints from patrons. Stacks Management systematically searches for all questionable items. A search is opened whenever a patron cannot locate an item that should be on the shelves, or reports that an item might have been returned.