There is no doubt that workers need to be skilled in technology, both to get jobs in the first place and to do those jobs effectively and competitively once they are employed. New technologies are forcing changes in the shape and culture of the workplace and in work itself. This effects the education industry equally as much as any other industry. As managers we need to be open to the opportunities that can support us in the process of change. In order to take advantage of the opportunities available and to manage the process of change managers need to take on new roles which require the development of new areas of competence.
People are the most important asset that our systems have.
The policies of flexible delivery support the clients in their needs for customised training. Our ongoing evaluation and research into client experiences with change and with New Learning Technologies inform us about our services and how to improve them. The business environment An effective training strategy for the introduction of converging technologies such as the Internet and multimedia requires us as managers to re-orientate our focus. We need the competence to meet the needs of our clients, our staff and the challenges of the organisation. We must be able to respond rapidly to the changing needs of employers to tackle skill shortages and of individuals wishing to develop new skills.