Send your check or money order to the independent owner of the catalog showroom on the home page. All returns require prior authorization. If the error was on the part of the distribution center, no restocking fee will be charged. If UPS is unable to deliver your order after making 3 attempts at delivery, they will return your order to the distribution center. Shipping charges back to the distribution center are paid by the customer.
Many products carry an extended warranty.
Check the product's copy on the web site or in the catalog for extended warranty information. Some products come with one year, five year, ten year, or lifetime warranties. Defective merchandise is returned to the Customer Service address on your warranty for repair or replacement. In case of returns, only the cost of the merchandise will be refunded, not the costs of shipping and handling. In addition, the customer is responsible for costs of shipping the return to our distribution center.