They most value being part of a team and will usually want to help others adjust to the changes. They may participate actively in the gossip about changes. They can be most helpful to management if they are told about upcoming changes and have time to help prepare others. They will be most effective in this role when they can see the change as a positive one and translate that message to those who are more fearful. They will usually take a more philosophical attitude toward the changes when they are told the larger picture and overall strategy behind the changes.
Top management has a hard time coming to grips with the direct implications of the change.
They often underestimate the impact that change has on their employees. They tend to isolate themselves. Often they engage in strategic planning sessions and gather information in survey reports. They often feel betrayed when employees don't respond positively. The feel pulled in different directions.