Yeah, well, wouldn't we all. Finally, this one is just too theoretical. I work at the support hotline for a fairly large Unix vendor. Customer calls are intercepted by a group of receptionists, who determine the general nature of each caller's problem or question and then place it on an electronic queue. Unfortunately, the receptionists are not generally familiar with Unix.
Spelling errors can happen.
Sometimes there is strange imagery involved. There is some hardware we just don't support. This is clearly NOT a software problem. Here's a stumper. I, too, would kill after making such a mistake.