Most end-user computers are procured and controlled by line organizations without regard to corporate standards. The focus of IS management is on large transaction processing systems or systems dealing with operational control or production. Few true decision support or executive information systems exist. The problem of infrastructure effectiveness measurement is viewed as virtually impossible to solve. All managers interviewed prefer to purchase rather than develop software.
Most companies tend to rely on widely available proven technology.
The belief that expert systems have merit but that applications have been constrained by the technology available is widespread, however. The Digital Library is published by the Association for Computing Machinery.