Agile interactivity creates an entirely new knowledge that previously didn't exist. It recognizes that the future is created by communities of interest rather than individuals. It creates exciting futures for the larger marketplace and transforms customers, innovators, regulators and vendors into advocates and partners. Taking advantage of change requires a new approach to business process reengineering. The emphasis shifts from simple process reengineering to advantageous transformation of the enterprise.
Process engineering becomes a strategically driven exercise focused on removing constraints.
Whether or not a stressed system makes the breakthrough to a more knowledgeable, inclusive level of organization depends on the strength of relationships, internal resources, external circumstances and the effectiveness and efficiency with which it manages the change process. As an organization approaches irrelevance, latitude for constructive action diminishes. Ideally, organizations need to reach more knowledgeable levels of organization before driven to crisis. We understand this perfectly well in terms of new products and services. For the future, we need to invest in research and development so we can continue to grow.