Although confidence is an inside job, training programs build skills, provide resources and enables employees to respond to the customer's needs better. All of these add up to greater confidence for the employee in challenging situations. Improves employee effectiveness. Training programs allow the employees to practice interpersonal skills, make mistakes and receive feedback in a safe environment. When an employee makes a mistake with a customer, it can be costly.
Training allows staff to develop necessary job skills without fear of reprisal.
Establishes company work standards. No two employees are exactly alike. Everyone will come to your organization with varying work standards. A company-run training program can establish acceptable work standards and behavior from the very beginning of the employment cycle and help to make the employee more effective sooner. Builds employee morale.