It was suggested that the library make up a brochure about the services it will perform. ESR took students over to the library every term to help them learn about the available resources and how to access them. CAE offerings are frequently being used by library faculty. Sharon suggested that a useful workshop would be one that deals with project management. Can send the wrong message.
Shorter workshops appear to be more successful.
Keep training simple and user friendly. Often have to spend too much time with some to get them up to speed, and lose the others in the process. Suggested that faculty receive computer training upon receipt of new computers. People respond to the surroundings in which they are expected to work. That is, the shape of the desk, lighting, temperature, etc.