The post office is responsive to customer needs. Post office has adequate facilities and room for growth. The post office is not adequately funded to make regular provision for capital improvements, training, and continuing education. Because its full-time staffing is inadequate, the post office depends too heavily on student workers to fill its staffing needs. Patrons feel that the campus mail service does not provide good customer service.
Plans Find the funding to hire an additional full-time staff member.
To improve customer service, screen applicants for student work study positions and initiate an in-house training program for student workers. Develop a post office intranet site. Organize training sessions for UCA staff wanting to learn how to prepare special mailings. Initiate a continuing education program for full-time staff. Mount security cameras in the post office's walk up area and in the sorting area.