Monitors reports for input accuracy. Performs simple downloads to merchant terminals with FDR help. Follows up with agent bank merchants for additional information needed on the applications for our merchant credit area. Maintains merchant inventory that is on-site. Works with Bankcard chargeback area to prevent unnecessary losses.
Orders supplies for merchants as needed.
Makes monetary and non-monetary changes to accounts. Responds to customer mail. Assists branch contacts and agent bank contact with their inquiries and application status. Files necessary microfiche. Minimum 6 - 12 months customer service experience, preferably in banking or equivalent.