Nissan Design has created such cutting-edge vehicles as the Nissan Pathfinder and the Infiniti J30. The more you insist on hearing the truth, and the more often you act on what you've heard, the more often people will give it to you. But most leaders do precisely the opposite. Their companies systematically distort the truth - by design. So many CEOs run companies by the numbers.
Salespeople get bonuses tied to individual quotas.
When it comes to the truth, you get what you pay for. Which is why, six years ago, we eliminated all commissions, contests, and prizes. It's human nature to avoid conflict. It's lighthearted, but there's a serious message behind it. If you want to hear criticism, you have to invite it.