Here users can find bibliographies, a glossary, links to outside sources of information, and a variety of other user support materials. The problem and treatment lists are divided into three parts. The second part looks at complicating factors that often make conflicts worse than they really should be and make them difficult to handle constructively, even if one takes care of all of the problems discussed earlier. These complicating factors include communication problems, fact-finding problems, procedural problems, and escalation. The third part involves confrontation strategies.
People involved in conflicts can do one of two things.
They can withdraw from the conflict, or they can confront it in some way. When they confront it, they are trying to influence the situation in a way which will benefit themselves. Sections address each of these three topics as well as overall treatment strategies which combine multiple approaches. There are many ways to use this system. You may skip around from link to link reading only those topics that are of direct interest to you or relevance to your immediate situation.