The following may be of interest if you are considering Lotus Notes as a groupware product or if, having made the purchase, you are unsure how to proceed. What is Notes good for. Notes enables users to work independently, in a coordinated way on a common goal. Many times I have relied on Notes' ability to generate tickler Emails. A good example is a request tracking database.
Someone submits a request into the database via email.
Based on the topic, the database determines who should be informed of the submission. An email, with a doclink to the request, is sent to the chosen individual. Upon receiving the email, he or she links to the request and assigns a technician. The database generates one email to the technician and a second email to the user updating them on the status of their request. Two approaches are possible.