Timeliness of Student Monitoring For 50 of the 83 student cases reviewed, field office employees missed or were late in monitoring a student one or more times. The Director of Programs should ensure that field offices monitor student cases in September, December, March, two months prior to graduation, and age 19 attainment. Management's Response Management concurred with the recommendation. The target implementation date is June 1, 1998. In 11 of 83 cases, field office employees did not accurately use student expected graduation dates to terminate benefits in a timely manner.
Procedures require field office employees to terminate student benefits.
Terminations can be entered three months in advance. Student benefit entitlement ends on the last day of the month in which the student graduates. The RRB did not appropriately use student expected graduation dates to timely terminate benefits because field office employees did not enter a termination date, incorrectly calculated the end of entitlement, or processed a termination more than three months prior to end of entitlement. Management's Response Management concurred with the recommendation. The target implementation date is June 1, 1998.