We expect continued growth in this market as consumers find it an appealing way to save on preparation time and cost and help navigate complex Tax Code provisions. While the Internet is a hot medium and we expect it to attract more filers in the future, issues of privacy and security still concern many users. IRS Web Site . The IRS continues to innovate with its Web site. It's excellent and contains much helpful information, but it could be better organized.
Visitors are able to ask tax law questions and receive e-mail answers.
Our test questions received timely and accurate responses. The IRS uses the practitioners' corner on the site to alert us to problems. This has worked well. We, in turn, and others provide links back to the IRS' site. The IRS continues to make good progress.