They have 2 trainers for 350 users. They tried a videotape library but found it didn't work. Their goal is to develop global computer training program, install help desk. Don't rely on assuming employees will receive time off for this training. Teach the difference between memory and storage, the difference between operating systems and application software.
Motivation is key.
Find out what people are using and offer specific department training in classes. They have 2 people for 150 users.