You'll be surprised at what they'll find. So much bad service occurs right under the manager's nose, but employees are oblivious to it because they've grown accustomed to the stench. There's nothing like an objective outsider to point out the obvious. If you can't afford an outside specialist, have friends and associates perform the task instead. Train forever .
Most companies believe training is a one-time affair.
Like brushing your teeth and saying your prayers, training should never end. There's a simple solution to dealing with the widespread customer-service problem, and it involves nothing more than an attitudinal shift. When you cross the threshold as a customer, it's amazing how the vista changes. Earliest info on new businesses, homeowners Insurance Center Covering the needs of small business owners Legal Center Hundreds of business legal tools Office Products Special deals on equipment, supplies. Classifieds Search for business services, real estate and career opportunities.