Sometimes in as quickly as one day. We strive to respond as quickly as possible, acknowledging the importance of the issue raised and letting our readers know that we care. We strive to determine as quickly as possible if this is something we really do need to address, and, if not, why not, then to get back to the readers and let them know what is behind our decision one way or the other. Most important, we have developed a culture here where we strive for excellence, to be the best, to keep the readers and sponsors happy. We can't possibly succeed on all counts, but making the effort makes us a lot better than we would be otherwise.
People appreciate it.
I just got her email response as I was writing this column. I'll even wade through that damn HTML now. I'm very impressed. And I also understand. Thanks so much for getting back to me like this.