An ERA is designed to address issues associated with the migration from existing sources of operational support to the new seat manager. These agreements will let the agency maintain accountability for asset management and service delivery. This is a perennial favorite. In considering seat management, it is critical to understand the current cost of operation for whatever assets are going to be managed in a new way. Before outsourcing, you might need that information to provide an independent government estimate for the seat management delivery order.
New regulations require a business case for IT initiatives.
The business case for seat management should address its impact on the total cost of ownership, the business benefits to be realized, the risks introduced by the vendor, the technology, the culture and the size of the project, and, finally, the flexibility gained through potential benefits to the organization and potential support of future systems. Now, back to my riddle. For some organizations, undertaking the due diligence required for seat management could increase efficiency to the point that seat management is no longer viable. Jerry Slaymaker, senior manager for the public-services division of KPMG Peat Marwick of New York, was until early this year the senior adviser to the chief information officer of the Environmental Protection Agency. Inc. All rights reserved.