Most internet providers offer some sort of technical support for their internet access.
These issues are the most basic parts of internet access, and bedford.net users are entitled to support for them. Other internet providers may have different support, depending on their terms of service. It means that bedford.net customers are welcome to ask about these issues but that bedford.net is allowed to not support them. There are a couple of reasons for limiting support for these wider applications of the internet, but the most important is that there are basically too many ways to skin the cat. Let's look at chat for an example.