Interview patients or their representatives to obtain relevant personal, demographic, and financial information. Explain charges, insurance, and financial arrangements, Hospital regulations, and billing procedures. Assist in securing financial aid for patients. Initiate billing and contact appropriate third parties and agency representatives for financial approvals or verifications to insure accurate billing.
Process account at time of discharge to insure accurate billing.
Respond to billing and collection inquiries regarding accounts. Assist in responding to patient inquiries received from Hospital Administration and research and prepare response letters. Collect delinquent accounts. Coordinate admission procedures and obtain deposits from patients or representatives prior to admission. Arrange payment plans within established guidelines.