For each statement, the team's average score was calculated. The team would discuss average scores, any individual scores that were far from average, and changes in scores from previous assessments. The team would recognize any gains and accomplishments, and discuss scores that could be improved. For each area that the team sought improvement, an action plan was created and new assessments were created to monitor the team's progress. A sense of purpose provides a team with direction and energy.
Team remains in touch with outside world.
Information about market trends, competition, product, and new work processes are collected through networking, publications and tradeshows. This information prevents the team from being isolated and stifled. Not all team members participate in collecting and assessing this info Info is collected, but there is no formal method to organize it, discuss it and act upon it Team regularly collects and organizes this information, and uses data when developing strategy and making decisions 15. Team exhibits ways of using this information constructively for on-going improvement. Copyright 1997 SDWT .