It is these differences that make every ADA complaint unique. What may be an appropriate resolution of a complaint in one case may not be appropriate in another.
Mediation can enable the parties to create an individualized solution that works for both parties.
When a dispute arises over how to meet the ADA requirements, the law recommends mediation as an alternative to court proceedings. If mediation does not prove to be satisfactory, a person can still file a formal complaint with the proper agency or seek other legal remedies. These are all flexible concepts that invite the kind of creativity and individualized solutions offered by the mediation process. Negotiations should not be over whether a business or organization needs to comply. Covered entities must comply with the ADA and may not discriminate.