We must develop some sort of systemic change operation. Education is a mosaic. We tend to believe that changing a piece in the mosaic will improve the entire mosaic. But not all change is positive. And the best form of that is systemic improvement.
Quality comes into existence because of crisis.
Education is in crisis, especially K 12. We're looking for a quick fix, which is very short-sighted. Like education, health care is facing its own problems, especially with regard to customer service and escalating costs. Therefore, we need a set of tools to help us do that. Other industries in corporate America have improved the quality of their products and services exponentially during the last decade.