The ASC provides a renewable bank of Support Hours against which customer support services are charged. The ASC does not cover extended hardware warranty. Any remaining or unused Support Hours are applied to the contract extension at no cost. If the allotted Support Hours are exhausted before the end of the year, the Customer is notified, and may either elect to restock the account, or pay for support services against specifically, pre-agreed tasking for the remainder of the year. For on-site support, economy travel and subsistence expenses are billed at cost.
Travel time is chargeable.
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