Self service is no service at all.
But, no doubt about it, more often it is the other way around. Christmas Eve, I call up the bank to try to get the thing straightened out. A first line supervisor told me the magic number, which was a couple hundred dollars over the balance due. So yesterday I go to my neighborhood Fleet branch, and the manager, after about half an hour of herself having trouble getting anywhere, finally gets the finance charges cancelled and the tumor removed and also she gives me the name of the person to bring back to the branch if my next bill is not right. Brad McCormick, Ed.