Minimizes terminology translation or interpretation. During development, content experts helped clarify the nature of the problems they face, and the language they use to describe their work. They described how they diagnose problems, identify situational constraints, and determine solutions to real-world problems. Provides access to supporting and learning resources. Professional development and informational support for the challenges facing a user are two purposes of overviews.
Overviews have links to relevant tools.
Tools are worksheets, surveys, spreadsheets, exercises, tipsheets, and other job aids. Screen Shot of Guided Educational Tour click for larger version 5. Usability testing and user feedback reveals that no training is required to quickly access relevant resources. The Issue Definer guides users to appropriate resources as they are needed, and does not assume that users must perform a series of linear steps on the job. This is critical because the targeted jobs are not linear but involve high discretion and complexity.