After the organization aligns services and supports to facilitate personal outcomes, it returns to determine if the person has achieved the outcome as he or she defined it. This determination is based on extensive interactions and communication with the person, his or her friends and family, and staff. From this perspective, the measurement of the outcome, as defined by the person, is a very objective process. There are two important axioms that apply to personal outcome quality evaluation. Personal outcome and organizational process questions go together.
People choose where and with whom they live.
People choose where they work. People have intimate relationships. People are satisfied with services. People are satisfied with their personal life situations. People have time, space, and opportunity for privacy.