Revealing bad news immediately shows sensitivity to your reader. Before you list anyone as a reference, you should ask for permission. Requests for claims should always use the direct strategy. Employers can be sued by hiring companies for withholding pertinent information in a letter of recommendation. When writing a claim to a business, it is generally best to appeal to the organization's pride in its products and its services.
Many readers resent being told that the bad news is simply due to company policy.
It May Concern . A claim letter that shows a writer's anger is more likely to achieve its goal because the reader will recognize the intensity of the writer's feelings. Because of e-mail, sales letters are not widely used by organizations any more. Bad news can be deemphasized by putting it in an independent clause or by using active-voice verbs. One of the best ways to avoid possible litigation is to tell the truth, because truth is always a valid defense against libel or slander.