Remedy fit this profile very well, and beat out competition from Clarify, Vantive, and Perigrine. Strategic's value proposition played very well into this project, and contributed to the decision making process. Planning to deliver this infrastructure with full implementation. Delivered 9 days of project management services through the original scope of the engagement. Supported customization of help desk application, Change Management and Asset Management.
Remedy holds direct support of shrink wrapped modules.
Delivered 15 classes through Remedy training program for administration and customization of helpdesk. Created interaction with help desk product for client and their customers using AR Web tool. Delivered, implemented and customized Remedy's AR System, Asset Management, Change Management, AR Web, Telamon integration, Serviceware and integration. Improve Speed Enabled the client to deliver help desk solutions more efficiently to their customers. Integration with other solutions internally helped the client to close tickets faster and more efficiently through overall process tuning.