Pleasuring the customer will bring customers and their friends back to our business. It is a multiplication of success. Many people dislike serving people. It's because they fail initially to give the customer pleasure and, likewise, get nothing in return. Next time when we become apathetic in our jobs, try putting a little pleasure in it and see the difference it makes.
Partnership is built on ownership.
The dynamics of this symbiosis is that every party will enjoy more caring, pleasurable and value-created relationships with one another, thus generating quality service culture together. There should be mutual ownership of the service business and its staff without hierarchical barriers. They are to empower and enforce positive relationship. With a strong sense of mutual ownership, everyone will put up their best effort for a 'win-win' performance. Between the service staff and customers, there should be equal respect.