Supervisors are often promoted to their positions because they are skilled in their work. They are not necessarily experienced in managing people. The certificate program can help experienced or new supervisors obtain results through motivating people, solving problems, and keeping worker performance and work quality at high levels. In today's complex local government environment the word facilitator implies much more than running a meeting successfully. These certificate programs are designed to heighten the skills of local government professionals in meeting the multifaceted demands of today's facilitator.
Participants have ample opportunity to discuss and demonstrate the key elements of facilitation.