Nationally therefore the picture is not very encouraging. Failure to comply with the Act can be a costly business. But help is at hand. The training is tailored to the needs of the organisation and can range from general awareness raising to an in-depth look at the Disability Discrimination Act and its implications. Employers are responsible for the actions of their employees but with good staff training problems can be avoided.
Prevention is better, and cheaper, than cure.
There are business benefits too. They also have friends and family. About 1 in 4 of the population is either disabled themselves or has disabled friends, relatives or colleagues. That is a lot of spending power and people are more loyal to those shops and services that provide good access. Avoid costly claims of discrimination.