An integrated Tools Center lets you search for utilities to support your computer. Enlarge image Windows XP's System Restore feature tracks system changes such as device-driver updates, and it will restore system settings to a previous state should a newly installed device driver fail. The Windows XP version of this tool improves on the Windows Me version by supporting the highly secure New Technology File System and ensures that Group Policies are applied to the System Restore configuration settings, giving administrators more control. Windows XP may have granted every IT administrator's wish with Remote Assistance, a new tool based on Microsoft's Terminal Services technology.
Users complete a help request form that is sent by e-mail.
Support personnel can then connect remotely to that user's computer. Of course, if Microsoft's new OS provides the friendly experience it promises, users may find themselves seeking help less often than before. Whether the company can deliver on that promise will ultimately be determined once the final version is released and the public has a chance to experience Windows XP for itself. ZDNet and ZDNet logo are registered trademarks of ZD Inc. Content originally published in Ziff Davis Media publications is the copyrighted property of Ziff Davis Media. Ziff Davis Media.