Credit cards were used to pay the bills. Trozzolo's first products were sales bulletins for insurance companies. Twelve years later, it offers a wide-ranging menu of communications services. In the last year, revenue increased by over 50 percent and profits more than doubled. The staff grew by 40 percent and office space doubled.
Training begins immediately after hiring and is ongoing.
The company holds an annual spring retreat to involve staff in the strategic planning process. Much of its charitable work is targeted toward the local chapter of the Juvenile Diabetes Research Foundation. Trozzolo provides pro bono or discounted services, financial contributions, and employee manpower and time off to organizations including the American Red Cross, Truman Library, St. Vincent's Operation Breakthrough, and the Shawnee Mission East High School's Young Entrepreneurs Club.