Questions from family members may be viewed by the professional with anger, which results in friction between the professional and the family. Prejudices and stereotypes mandate how a case is handled. The professional' s attitude or feelings about the victim will invariably come across to the family. Prejudices and stereotypes only intensify the anger, guilt, and grief already experienced by the family, causing them to isolate themselves. Guilt and shame may keep survivors from seeking help or support.
Professionals are in the delicate position to help or hinder.
In fact, the professional holds the key to most of the information that the family will seek in their travels. Survivors need patience with themselves and others, sensitivity, and above all, honesty. Expect that families may be needier, more demanding, and angrier than other victims of crime. Their needs and intense feelings are normal under the circumstances and must be validated. Please try to understand that total resolution or closure for survivors cannot be expected.