The telephone is one of the most important tools of any business. Extraordinary Phone Skills provides instruction in projecting a positive and courteous image to callers. As a participant, you will learn to listen more effectively and communicate with greater professionalism, diplomacy, and tact. Who Should Attend Employees who serve both external and internal customers, such as students, alumni, faculty, or staff.
Reservations are limited and made on a first-come basis.
Please complete and print this Adobe PDF Registration Form for fee-based workshops, which must be signed by your department chair. Professional Development Calendar Updated 6 October 2000. Maintained by Debra Allen for the Division of Human Resources .