I ve had. My needs have always been respected and I appreciate the patience I ve been offered since some of my needs are probably relatively routine for people who are more knowledgeable about technology. The support group is outstanding and I really all that is done to assist me as a faculty member. Minor problems are taking forever to be fixed. I am aware of the personnel shortage.
Staff are always friendly and very knowledgeable.
Some things take very long to get done. The last couple of years, with the Banner conversion and now PeopleSoft, there has been just too much to do and not enough people to do it. The people that give this support is what makes all the technology so useful. The support from OIT personnel is second to none. They have always responded quickly and efficiently with whatever problems I may have experienced.