Suppose the toaster or computer you get for Christmas doesn't work. You are not alone. According to the Consumer Federation of America, tens of millions of consumers experience problems with a product or service each year.
Prevention is usually the best solution.
Helen-Kay Kreizenbeck, executive vice president of Idaho Consumer Affairs, has three pieces of advice for consumers. This also helps you avoid making a rash decision. Companies more readily grant restitution when you can prove your purchase. Now, suppose you did all that with your toaster. The Consumer Federation of America recommends a three-step process for resolving your complaint.