I'm sensitive to the unspoken, the relationships, the currents going on. I have intuition. With employees, there's a fine line you walk when you're a woman boss. You don't want to be strident. At the same time, you need to be listened to.
Motivation is provided in an environment where things are lively.
Leaders have to win blue-chip accounts and expect employees to behave up to a certain standard. We pay for employees to take one course per year. You have to let employees unfold their wings. At the same time, you can't expect people to give 100 percent all the time. It's reaching a balance.