Then they wrote software for a year and a half. Then they discovered the hardware had become obsolete. The information technology industry has significantly changed the way software defects are viewed. Far too many computer professionals and consumers have come to accept defects as the norm. Well, of course not.
Nobody wants to believe that.
The thing is, everybody expects software to be defective. If your PC was to go on the blink due to electric failures as often as it does to software failures, you would be livid with your electric utilities. But try to be livid with your software company. This is how things happen. First, the call is on you.