Those transaction costs find their way to your bottom line. And the way you manage your pricing is through your bottom line. The company began rolling out the latest version one state at a time last spring. With the latest version of Forms Xpert, all the edits are at the desktop so errors are caught immediately rather than the next day. Accuracy is improved and transmission time is less.
Training is less time consuming as well.
From the agency perspective, Melvin says, using the Internet doesn't affect the way the agency receives its downloads. It's totally unattended, automatic and works seamlessly with the agency management system. Of the 700 agents using the Ins-Site download service, some 260 are using the Internet to receive their download and the system runs totally behind the scenes. Ins-Site offers agencies integration with multiple carrier systems without having to access different Web sites. In conversations with company management, he hears they're trying to reduce the bottom line and one approach is to outsource some IT activities, principally activities related to interface.