Throughout the day she moves dealers around, watches them closely to make sure they deal according to casino rules, and watches players and dealers for suspicious moves. We have a procedure. Dealers shuffle a particular way, they deal a particular way, they pay money out a particular way. It must be done exactly to our style. She also is troubleshooting myriad problems.
Someone complains that restroom lines are too long or that a waitress served the wrong drink.
Young sees problems as opportunities to talk to guests. Young worked as a bank security officer and trained to be a reserve police officer. She headed to Tahoe in 1988. She has been promoted from waitress to assistant travel manager to blackjack dealer to pit boss during her 10-year tenure at the Biltmore. I like the freedom of being able to walk around and talk to everyone.