I was guest lecturing in a class on information management, going on and on about how information must be managed in terms of human change. One student took me up on this proposition. We think of software as involving logic and code and screens and so on. But if the software is to be successful, it must also include social and behavioral change. Just as there are information inputs and outputs, there are human inputs and outputs.
People have to supply or use information differently, or use different information.
Their work process has to zig where it used to zag. They have to furnish attention, interpretation and action in new ways. These changes happen whether we're talking about Lotus Notes, the Web, a spreadsheet or a lowly word processing system. There might be a bit of training, a few interviews, at best a checklist of organizational change issues. But it's not taken seriously.