The hospital pharmacist is a key player in managing this area, but comprehensive strategies also require participation by administrators, physicians, nurses, and even patients. This module presents practitioners with information, strategies and tools to manage and provide high quality and cost-effective pharmaceutical care for patients. Dr. Mayer, in collaboration with Tufts Managed Care Institute, developed this module to help you and your practice monitor your referral patterns and improve the volume and quality of referrals. Overview This module offers learners insight into the importance of active referral management. It provides information about what referral patterns are and how they are measured and techniques for positively influencing the referral process to improve quality of care.
Referrals are an essential element in managing care.
While only a small percentage of primary care visits result in a referral, each referral can generate several specialist visits and related services.