People feel good about helping themselves.
Many have used this concept by mounting pages on intranets and extranets with information for customers. Rather than answer 10 calls on the same question, the helpdesk can place the answer on the Web so customers can help themselves, reducing the calls and repetitive answers. These sites may also provide direct access to helpdesk personnel via live chat, e-mail or phone. To buy or not to buy, that is the IT question. Spend a few dollars to SAVE thousands.