Patches On-time and Complete Delivery 4. Understanding Quotations Sales Support Product Available within Desired Lead Times 5. A large gap between importance and satisfaction means that performance is falling short of customer expectations. HP hardware and HP-UX are excellent. Application software such as OpenView is very disappointing in reliability and stability.
Patches break things sometimes.
Downloads take time but that's OK and expected. OS Comparison Data not collected for HP NetServers in 1998. The Interex Strategic Interest Survey was distributed to Interex Members and HP World attendees in the United States. The survey team received assistance from National User Group leaders throughout the world, and from HP employees. The survey team appreciates the outstanding cooperation it received from both our membership and Hewlett-Packard.