They can change situations that are affecting many others. It is this feeling that has to exist, whether at Yahoo, in another company, or in a government agency. It's a question of how big a difference can I make as an individual. To the extent that the individuals of an organization feel they can make a difference, will you find an amazing creativity and empowerment taking place. The efficiency aspect is clear.
People are more productive, motivated and competitive.
Government agencies are increasingly working in partnerships with private industries and wanting to shed the appearance of being a less productive and efficient organization. With the U.S. playing a more global role in the world, the agencies themselves have to be world-class. Becoming an empowered organization with empowered individuals who go out and make the most difference within their domain therefore becomes a critical strategy for any agency. You can either accept the fact that the digital economy and the Internet age are coming, or you can ignore it. Those who ignore it will not be competitive.