At the time, Williams called upon the Commission to allow commercially driven arrangements to flourish, while protecting captive customers and those not choosing to contract on a more commercial basis. In other word, we suggested a new regulatory model. This is very important in that our customer mix is changing and not all customers have the same needs. We can best meet these needs through innovative services, not through regulation. Streamline the regulatory process to ensure pipelines can provide timely responses while providing customers both contract and price certainty.
Time is of the essence.
New power generation facilities are needed now, not five years from now after the regulatory process has run its course. And Increase the reliance on complaint driven dispute resolution. We all spend too much time at the Commission and that is time needed to be spent with our customers, meeting their needs. The order accomplished a few things including revising the regulatory framework to provide captive customers the opportunity to reduce their cost of holding long-term pipeline capacity while continuing to restrict a pipelines' ability to offer flexible services. In essence however, the Commission rejected the market driven policy reforms advocated by Williams and only minimally departed from the comfortable confines of today's regulatory model.