The focus groups are part of System Human Resources' continuing efforts to gather employee input on how human resource programs and services can best meet their needs. One hundred and five employees in eight cities participated in the focus groups. However, focus group participants have some concerns about the prescription drug benefits, including high costs. Most participants find the service from their health care providers to be good. Those focus group participants who have enrolled in the new Superior Vision plan are pleased with the plan.
Most participants appreciate having good retirement benefits.
Few focus group participants have Tax-Deferred Accounts. The most common reasons for not enrolling are not enough disposable money and lack of knowledge about the program. Those who used the BEST Internet enrollment system last summer found it easy to use. Some prefer paper copies. They suggested a variety of training needs, many related to software, management training and policy information.