You will also be charged with growing a team of engineers responsible for the quality assurance of these products. As a successful candidate, you will excel in building a team of engineers who will work collectively. Your team-leading skills will complement your knowledge of networking protocols and problem solving savvy. Specific duties within the group include but are not limited to call queue management, resource management, reviewing and monitoring escalations, customer management of critical issues, interaction with sales, customer service and development to drive resolutions, and coordination of resources. You will also recruit and manage a growing team devoted to the quality assurance of our networking products.
Wind River provides to customers in reducing their critical time to market requirements.
Managerial experience in a customer support environment, and the ability to handle escalation and call management will be necessary to drive customers' issues to a timely resolution. You will ideally bring with you experience in a quality engineering role that will be utilized to direct an energetic team of engineers to devise tests that will stress the robustness of our products. Excellent written and verbal communication skills are required to interface with customers, development engineers, and marketing and sales personnel across all Wind River sites. Sound knowledge of Networking and Embedded Systems Technologies Experience in managing or leading a technical customer support group Knowledge of Quality Engineering Excellent communication and people oriented skills. Excellent technical problem solving skills.