These employees mediate disputes only in agencies other than their own. This ensures that they are truly neutral. The common thread between them is their preparation. Conflict happens at work every day. If ignored, some conflicts can increase tensions, lower productivity and erode trust in the organization.
Mediation offers a positive way to settle conflict quickly and informally.
You can use mediation when you first recognize the conflict, or any time afterwards. Participation Participation is confidential and voluntary for both parties. When you choose to mediate, you and the other party retain control because you make all of the final decisions. All options available before mediation are still open to you if mediation does not solve each problem. Member agencies submit disputes for resolution and share the mediation work.