When people are done with a desk, they clear it off. That cuts the need for personal storage space dramatically. We began by giving everyone two lateral files for storage, but few people use them. They bring what they need and then take it home. Most documents stay on the Intranet, where they're accessible to the whole team from any location.
Most people have home pages, as do every team and building.
We also deliver products and services on the Intranet, just like e-commerce. We have virtual stationery and furniture stores, and even a virtual post office people can use to send regular mail to their clients. We have 24-hour help desks to deal with computer and facility problems. Within three years, we won a national facilities management award. It wasn't easy, though.