Business systems analysts learn the essential skills of process analysis and improvement. Project implementation teams benefit from the ability to integrate recently acquired technology into the organization.
New technology requires new work processes that go beyond simple data conversion and training.
Operations management benefits from completely understanding and improving the details of their processes before adding new technology. Information systems and services learn to clearly and accurately identify what users are doing and what their real requirements are. New systems and technologies can then be implemented exactly as and where required. Internal auditors benefit from a thorough and very visible understanding of the facts about the processes they have under review.