Counseling is not a cross-examination. When it is necessary to take notes or fill out a form, try to spread out the information-seeking chore throughout the session. Try phrasing questions neutrally. This prevents raising the stress level of the employee. E. Handling Silence During Counseling.
Most people are embarrassed if no conversation is going on.
The employee may be groping for words or ideas, or you may be studying an earlier bit of conversation. Do not fill the space with idle chatter that can break the trend of thought or interrupt the flow of feeling. If it becomes necessary to break a silence, ask the employee to tell a bit more about the point he or she has just made. F. Admitting your Ignorance. The employee will have more confidence in you if you do not hesitate to admit your ignorance.