The employee selects and applies guidelines according to circumstances of the specific case. She refers to the supervisor or a higher-graded employee when guidelines are not applicable or deviations are necessary. The work performed provides routine technical support to staff specialists. It affects the accuracy and reliability of personnel functions and the quality of service that the operating unit provides. Contacts are to answer basic questions, provide standard instructions, and ensure that all documentation is in order.
Work is primarily sedentary, involving no special physical demands.