Back to High Availability Ensure high availability for your essential hardware and software platforms Compaq combines responsive support with proactive services to bring optimum availability to your multivendor environment. We offer software services for Tru64 UNIX, OpenVMS, Novell NetWare, Windows NT, and Windows 2000 operating system platforms, as well as hardware services covering ProLiant clusters, AlphaServer clusters, and NonStop tm Himalaya systems.
Plans vary according to hours of coverage, response time, and level of technical support needed.
You choose the service plan that best matches your business requirements. A dedicated account representative coordinates service requests. Proactive support includes a quarterly newsletter, quarterly review of software calls, patch notification, and an annual System Healthcheck . Features include a named technical account manager, assigned support team, continuous effort until problem resolution, patch notification, monthly service review, and twice yearly System Healthcheck . We also offer Gold Support for Network Products , including multivendor routers, switches, hubs, and other network infrastructure equipment and associated software.