For example, give a bonus to someone who made a mistake but was able to correct the situation and add value at the same time. Most important, prove that you care. Decision support needs to evolve from a necessary evil to a partnering activity. Challenge all your staff to interface with your internal clients as business partners. Do so by understanding their business, sharing insight, and seeking value, even if your clients do not request such dedication.
Nothing breeds more solid relationships than a partner who cares.
Don't wait for the next request to find out how the previous request ultimately affected the organization. Informal conversations well after the output is used can help you determine if the client believes your efforts added value overall. It also has the added benefits of fostering additional client contact and enhancing your business knowledge. One idea for involving your client is to offer a bounty for unused reports. All this advice may seem imposing to implement all at once, and it is.