In mediation, a trained, neutral person helps people discuss and resolve problems, or at least narrow and clarify issues. The process encourages joint problem-solving in which people gain an understanding of each other's point of view.
Mediation provides a safe environment for people to talk through their issues and feelings.
Mediators are employees of the agencies and governments that belong to Shared Neutrals. They come from all types and levels of jobs. These employees mediate disputes only in agencies other than their own. This ensures that they are truly neutral. The common thread between them is their preparation.