This might entail sending the employee to a training course or arranging personal counseling. If the situation does not improve, the supervisor may recommend a transfer, demotion, or dismissal. Clerical supervisors and managers generally interview and evaluate prospective clerical employees. Some may be actively involved in recruiting new workers by performing functions like making presentations at high schools and business colleges. When new workers arrive on the job, supervisors greet them and provide orientation to acquaint them with the organization and its operating routines.
Supervisors also help train new employees in organization and office procedures.
They may teach them to use the telephone system and to operate office equipment. Because much clerical work is computerized, they must also teach new employees to use the organization's computer system. When new office equipment or updated computer software is introduced, supervisors retrain experienced employees to use it efficiently. They may also arrange for special outside training for their employees if necessary. Clerical supervisors often act as liaisons between the clerical staff and the professional, technical, and managerial staff.