Directional questions provide information on how to locate resources within the Library. Reference questions are requests for assistance in locating specific information. We answered over 20,000 reference questions in the 1999-2000 fiscal year. Staff may either locate the information for you, direct you to a useful resource or suggest other possibilities. Instruction in the use of both print and electronic resources is offered as well.
Technical assistance includes problems with accessing online resources and equipment malfunction.
If the Information Desk staff feel it is best to refer you outside the Library, we will direct you to the appropriate library, office or individual to answer your questions. World Wide Web - Ask a reference question . Make an appointment with a reference librarian. The Information Desk staff rely heavily on resources from the Reference Collection. This collection provides quick information to answer many of your questions.