Customer Service is very important, as the people we contact are either colleagues of ours or the practice, or they are patients that could be at stressful points in their lives. We usually work in an office setting. Sometimes we're not working near where the patients are being seen. There are billing offices and services in large corporate buildings, in small suburban offices, and in the doctor's office itself. Our hours are usually daylight, Monday through Friday, 40-hour work weeks.
Overtime is often available, and sometimes mandatory.
Positions at insurance companies are more likely to have a few overnight or late hour shifts available. Insurance companies and the government are spending more time and money researching and controlling claims' fraud, abusive practices, and medical necessity issues. Because of this, insurance companies are hiring more, and doctors, hospitals, pharmacies, and other providers are also hiring more. Most companies and practices are looking for experience and or schooling, again because of the legal ramifications of incorrect billing practices. Medical billers are also able to work independently out of their homes.