Refund of a non-refundable ticket due to exceptional reasons . The refund amount is the value of the unused ticket portion. The administrative fee does not apply. Refunding the unused ticket amount on non-refundable tickets . Customers may request the residual value of a non-refundable ticket.
Residual value is defined as the remaining value of any unused ticket portion.
A customer may also receive residual value from a ticket exchange transaction whereby the fare of the new ticket is lower than that of the old ticket and the administrative fee. Customers are given a Miscellaneous Charge Order in the exact amount of the residual value. A Miscellaneous Charge Order is a document that serves as a future travel credit and is valid for one year from the date issue. Fare Rules ATA fare rules disclose the refund eligibility requirements associated with the various types of tickets and fares. Customers who elect to utilize American Trans Air's electronic ticketing will receive documentation, which lists fare requirements.