Learn five influencing and persuading skills and the different situations in which to apply them. Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression. Members - Free Corporate members limited to 2 seats, additional RM10.00 each. Light refreshments will be served after the viewing of the video.
Members can take the opportunity to network and discuss the relevant aspect of the video.