Increasing production, at ever lower costs, no matter what. A focus on production causes the resources needed for production to be depleted. The information age business is driven by its knowledge resources, which must grow, rather than be depleted. Its focus, therefore, has to be on effectiveness, a proper balance between these two objectives. Business Process Metrics Business process metrics are either operational or structural.
Operational metrics measure how the process is performing through time.
They tend to be meaningful only if measurements are made and recorded periodically for comparison. This is because the performance of a process will vary through time in reflection of changing demands on the process, and changes in the individual people and tools used in the process. Operational metrics deal directly with dynamic properties of business processes. Structural metrics deal with more static, slowly changing, properties. These properties, however, can strongly influence the performance of a process.