Clients can log their own calls, check the status of existing work orders and even search the knowledge base. Staff can log new calls, work on existing work orders, search the knowledge base and enter their times. All this, from a web browser, that can be anywhere in the world. It is actually an add-on to CISS, which means that you still need to buy at least one copy of CISS to run webCISS, as it doesn't have the reporting options or the parameter setup. Because your clients will now be able to log their own calls, this frees up your staff.
Staff can log new calls and work on existing work orders from anywhere in the world.
Can enter their times from anywhere in the world, even from the comfort of their home. Can search the knowledge base for possible solutions making it quicker and easier to solve problems. They can check on any of their existing work orders and see what work has been done and the current status. Clients can search the knowledge base, making it possible for them to solve their own calls, thus reducing turn-around times or the need to log a call at all. For YOU Your clients will be introduced to a new level of service and support.