Ulrich presents a framework that clearly shows four key roles that human resources professionals must fulfill in order to add the greatest value to the organization. The two axes represent focus and activities. Activities range from managing processes to managing people. These two axes delineate four principal roles. They systematically assess and align HR practices with business strategy.
Organizations have numerous systems.
The ability to design, integrate, and operate these systems is the essence of effective organizations. Building new organizational capabilities call for performance management programs aligned with the desired outcomes. Employee champions listen and respond to employees and find the right balance between demands on employees and resources available to employees. They promote employee contributions. Change agents understand the theory and apply the tools of change.