Most users will want to select the Medium button. The High setting will not permit the downloading of the videos. To ensure your settings are correct, once you sign onto AOL, click on the My AOL icon on the top of the screen. Press the Apply button, and then the OK button. The Medium setting will allow you to download the videos, but will still prompt you prior to the download.
Many organizations block access from the Internet to their networks.
This prevents outside parties from gaining access to sensitive information. The protection is called a firewall. If your organization has a firewall, your browser may need to go through a proxy server before connecting you to the Internet. The proxy server prevents outsiders from breaking into your organization's private network. I have questions regarding the Install From The Web client.