The RBA staff, all of whom were members of Six Nations, were extremely well organized, knew their respective roles and responsibilities and exhibited considerable experience and professionalism in the execution of their functions. Senior staff members average over 15 years HR experience. The Board of Directors is self-appointing, though two memberships on the board are typically reserved for Grand Council members. The Board of Directors are primarily made up of community members and feels it is answerable to the community and provide information to the Grand Council and the community through a regular series of newsletters and annual reports. The board meets at least 4 times per year to talk about budgets, policy and objectives and they also participate in an annual planning meeting.
Qualified staff take turns staying late to assist clients in accessing career information.
The reception area has ample space for job postings and seating areas for clients to fill out applications. Only when someone is not available is an appointment made for the client to come back. Precedence is generally given to those clients who phone in for an appointment. This allows each PSO to keep track of their client s specific intervention and program eligibility requirements. Special monitoring forms have been created and inserted into each file to ensure that the process for monitoring is as systematic as possible.