Other business owners on the Hill disagree with Krakauer about how the city has handled the situation. Chad Moss, manager of Espresso Roma, said he thinks the city has done what it can to clean up the Hill. Moss came to Espresso Roma explicitly to clean it up. He said the coffee shop nearly closed before he came and that the situation was disgusting. He is not shocked that Josh and John's has closed.
People deal drugs constantly out here, they litter, and their dogs shit all over the sidewalk.
Moss said the key to getting people to stop loitering is to make them feel uncomfortable. We don't let them have water or even borrow a pen. If we see them loitering outside our store we don't serve them. Mike Mannsfield, the university representative and program coordinator for the City of Boulder, agrees with Moss' approach. He said each business needs to do what it can to keep up improvements, and that businesses have to make an effort to stop the people from standing or sitting around the store fronts.