The Library needs a Frequently Asked Question location on our home page. The Library deserves more effective Public Relations efforts to publicize all we have to offer. And we do, of course, have a lot to offer. One of the problems that we were able to identify from your remarks, however, is that while we have a tremendous number of services available to patrons, very often patrons don't know that those services exist. Patrons lack awareness of how the Library is organized.
Some patrons are reluctant to approach reference desk.
With these comments in mind the next observation to be made was clear. Youfeel that the Library is not doing a good job of communicating with patrons. However, we may not be approaching them in the right way. Emphasis should be given to development of effective methods for communicating with, and educating, the library's users. Training sessions and workshops on library instruction are not well attended.