One on-site visit per year for a maximum of four days. Many of our Platinum clients will be surveyed to monitor service delivery and customer satisfaction. The program is geared towards clients who have a custom JetForm solution. This plan delivers personalized service, site visit options and a understanding of your technical needs. The Premium plan offers dynamic support, designed for customers with installations of more than 500 users, or those using electronic forms as an integral part of a departmental production process.
Pricing is fixed on an annual basis.
Unlimited telephone, web and email access to our Senior Technical Support Representatives. Prioritized, toll free phone service. No coverage December 25th, January 1st, Good Friday and Labor Day. Unlimited access to JetForm s Knowledge Center. Free product upgrades for all licensed JetForm products covered under your maintenance and support agreement.