And, for small businesses, good IT help is particularly expensive. Desperate times may demand desperate measures but reading the manual is not an option.
Nobody needs a boring blowbyblow product feature description.
What we want are some flow diagrams to get to the heart of a matter fast and some useful quick descriptions about what is going on. Then, after completing a stepbystep procedure to solve the problem, you want to get on with your day, such as reading the paper. I must admit I've always been a bit dark on MS Press. After all, the software ain't exactly cheap. I guess the same can be said of the Troubleshooting series, except that, apart from the Outlook title, they all go a fair way beyond the product to deal with what people are trying to do.