In addition, for some products, locally produced documents aimed at helping new users are available for purchase from the Help Desk. Provided Exclusions 1. Direct support to undergraduates 2. Direct assistance with installation on departmentally owned machines. The software will be available at all times, provided that the underlying machines are in service.
Some software is subjected to restrictions on the number of concurrent licences.
Relevant on-line help files provide details. Compliance This will be measured by the continued availability of the service and by performance conforming to the specification laid down in the official software documentation. Operational Framework Users are expected to report faults when they are encountered. Software maintenance includes the investigation of faults, the reporting of software faults to software suppliers, the correction of faults wherever possible and the installation of new versions of software. Change Control For software used in undergraduate teaching programmes, any changes to the software will normally be confined to the summer vacation.