Her duties also include alerting CS management to high priority situations and flagging trouble reports which are not being dealt with promptly due to a lack of resources. If CS staff cannot resolve a problem we will pass it on to our vendors. There are three levels of support available to users depending on the time of day and the day of the week. Please see the Computing Services HelpDesk Hours . Computing Services will be fully staffed during these hours.
People do, however, go away on training, take vacation, attend meetings and eat lunch.
In spite of our best efforts to cross-train our staff, an individual with the skills required to correct a given problem may not be available immediately. Limited Support - Beyond normal office hours. However even the duty consultant will NOT have the skills required to deal with every computing situation which will arise after normal hours. The duty consultant will alert other CS staff members to critical situations and try to reach the individual best equipped to remedy the situation. We will make every effort to have critical problems resolved before the start of the next business day.