However, such online functions should be considered during the strategic planning process. The city can place information regarding application and payment procedures, billing rates, refund policies, and contact information on its Web site once it has been developed. Implementation Strategies and Timeline 1. May 2001 2. July 2001 3.
Participants make decisions about the type of information to put online.
September 2001 4. The city begins providing online access to information and electronic payment services. The cost to provide online access to utility payment information can be covered with existing resources after the Web site has been developed.