In the current municipal environment it is essential that each operating area realize a high level of cost-effectiveness. Municipalities seeking to resolve particular operational issues, or that are simply proactive in pursuing continuous improvement, find operational studies useful. An operational study is a thorough evaluation of an overall administrative structure, related procedures, and associated performance issues.
Operational studies can be city-wide or focus on one department or service area.
Automation and technology Equipment maintenance and replacement practices Facilities Service delivery and quality Reporting procedures. As with all service offerings through MCS, the operational study involves a highly interactive process which includes management and employee involvement at multiple levels. A comprehensive report document is developed which includes findings and recommendations relative to potential cost savings, improvements in efficiency, enhancements to service delivery and related issues. The primary objective of an MCS operational study is to provide realistic, achievable suggestions for our member communities. Further, MCS is available to provide professional assistance through implementation if desired.