Operational, technical, management, and staffing issues arise continually that demand attention.
States learn from sharing experiences with each other.
The seminars are a good way to disseminate information from advanced to beginning states and for states to exchange ideas and discuss common problems. The ITSC will prepare course material and put together the logistical support to present this course to all attendees. Since some states that have won FY1999 TIC grants have also been given grant money previously, the ITSC will carefully tailor the courses to take into account the varying levels of expertise that the states have. For instance, some states have little or no experience in call center site selection, while other states have fully implemented and operating call centers. The course will have multiple tracks where states can share experience with 'new' TIC states, and 'experienced' states can discuss improvements they hope to make.