Users are often unprepared to wait the time it takes to retrieve materials from storage and from closed stack areas. Both faculty and student users have deadlines. Users seem pleasantly surprised when they get immediate answers. Users expect that everything is available electronically, that we have access to it, and that it can be accessed from anywhere, on or off campus. Another frequently heard concern that you reported to us has to do with hours of service.
Users often assume that the hours of services in all the buildings are the same.
WANTing to serve patrons well. Often partrons just want an answer, while we want to teach them how to find the answer. The librarian serves as a navigator, interpreter, guide, and advocate. Staff would like to know what course exercises are planned so appropriate materials could be prepared and provided at the right time. Staffing doesn't always allow us to do everything that we would like to do for users.