Benefits Gain confidence as a facilitator to handle challenging situations. Learn the common causes of communication mistakes and how to avoid them. Improve your professional and personal communication skills. Learn and practice a four-step sequence for dealing with challenging situations. Clarify your professional responsibility as a group facilitator.
Objectives Identify and explore seven common communication mistakes.
Explore benefits of empathetic listening. Practice a sequence for dealing with challenging situations. Assess when to normalize feelings and reactions. Discover how to protect a parent from too much self-disclosure. Examine how to tailor recommendations and referrals to the needs of parents and families.