Missionary salespeople are support staff that pave the way for sales by providing customers with details about products. Technical specialists help customers get the most benefit from products they purchase. D. Inside and Outside Selling 1. Selling can take place in the field, over the counter, or by telephone. Field sales are personal sales calls made at the customer's home or business location.
Salespeople go to either homes or offices.
The customer goes to the wholesale or retail site to look at the products and complete the purchase. Telemarketing is personal selling in which contact between sales representatives and customers takes place by telephone. With outbound telemarketing , sales personnel dial out to reach prospects and customers. With inbound telemarketing , sales personnel are ready to receive calls from customers. E. Personal Selling in the Value Chain 1.