However, this course does help the care manager recognize problems that require professional assistance and also provides information about how care managers can best interact with affected clients and their families. Class discussions review elements of mental health in aging, normal and abnormal cognitive function, the psychodynamics of elder abuse, and psychological problems at the time of death for both elders and their families. Completion of this course partially meets the requirements of a Certificate in Geriatric Care Management. Geriatric Care Managers must communicate about difficult topics in a range of settings. This course provides participants with practical information about working with other professionals, communicating cross-culturally, and working with difficult clients and their families.
Participants develop or enhance skills in listening, negotiating, and mediation.
Interviewing as a skill is discussed and practiced in simulated case studies. The course also uses case studies to help students sort through difficult situations where multiple problems must be resolved. Class discussion also presents information about record-keeping and documentation. Completion of this course partially meets the requirements of a Certificate in Geriatric Care Management. The Geriatric Care Manager, Advanced Topics in Geriatric Care Management, and completion of at least three of the remaining five courses required for this certificate.