1- Need to buy an EDI translator. Use knowledge of prices and specifications to choose a vendor. Use that knowledge to seek new business opportunities. Conceptual knowledge is knowledge that has an impact on how people think about issues, but does not have an unambiguous impact on a specific action. Change notions about what markets it may be practical for my business to serve.
New perspective plays a part in later decisions about company direction.
Experience provided a sense that organizational issues are important when implementing new technology. Attend workshop on socio-technical methods of change management. Details forgotten, but workshop leaves an appreciation of the importance of including organizational issues in change management. Context determines whether knowledge is put to specific uses. Take the case of learning about the cost and specifications of EDI translators.