I flew from Saudi Arabia on 25th February with a 55cm telescopic case. At the departure gate for Edinburgh I was rudely told that I could not take by case as 'the flight was full' and it was a 'special request from the cabin crew'. This time the young man at the gate refused to allow me to take it and told me to 'take anything I would need on the flight'. There were at least three empty overhead lockers near my seat. KLM cabin crews are excellent, but the ground staff at Schiphol urgently require some training in how to handle frequent flyer international passengers.
Quality is in the eye of the beholder and everyone is entitled to a different opinion.
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