The center staff acknowledges that that their work is not easy. But every morning they have a chance to discuss cases, and that helps. They also go to the memorial services. Some people just wrap themselves around your heart, and you can't help but be affected. Nevertheless, staff turnover is low, according to Cattell-Gordon.
People stay working here because it's hopeful.
They feel they're making a difference in people's lives. It's a special privilege to be invited into one of the most intimate times of people's lives, he said.