Start by recognizing that carrier contract management isn't something that happens just at contract-renewal time. Next, carefully research prospective providers. Be sure they're fully funded and staffed with plenty of technical expertise. Then pull together your team. Telecom managers can often learn from the folks who've spent decades driving discounts out of mainframe manufacturers and software behemoths.
Technical expertise is critical for validating proposed solutions and crafting effective SLAs.
And lastly, solid project management helps keep the service providers on track regarding deadlines. Knowing your priorities increases your chances of crafting a successful contract. In my June 4 column, I'll explore the ins and outs of effective contract structuring. Johnson is senior vice president and CTO for Greenwich Technology Partners, a network consulting and engineering firm. Her column appears biweekly beginning with this issue.