There is an art and an etiquette to being a good listener. Listening is a supreme compliment to others that never fails to reap benefits for the listener, More than one person has been considered a brilliant speaker who was actually a brilliant listener. Listening well means listening raptly. Direct all attention to the person who is speaking. Do not interrupt.
Many people believe themselves to be good conversationalists because they talk a lot.
They are mistaken. You know, the one who always sends you stuff you never wanted, needed or will ever use. Sure, there is e-mail, and faxes, but nothing is as easy and as personal as talking to someone on the phone. It's a speedy way of getting information and should there be a misunderstanding, you can clear it up immediately. The plan was here, the seats assigned.