Training and Development 48, no. Diversity implies differences in people based on their identifications with various groups. Organizations that have welcomed diversity are more productive and have a competitive advantage. Attempts to define diversity, identifies the conflict often associated with it, and investigates the conditions under which diversity can benefit organizations and the ways in which organizations must change in order to benefit. Paper presented at the annual meeting of the Speech Communication Association, San Diego, CA, November 1996.
Organizational culture holds the key to the long-term success of diversity efforts.
Training and Development 49, no. Bad diversity training programs can be damaging. Academy of Human Resource Development, 1995. Intercultural effectiveness can be improved by making training strategic, building cultural knowledge, targeting unconscious discrimination, and studying non-Western worldviews. Some workplace diversity programs have sown hostility as diversity training has become a full-fledged industry in the United States.