You are not the source of all wisdom. He calls it an emotional challenge, if you are predisposed to want to exercise leadership from the more authoritarian model. And for some people that is a problem. Trust underlies the years ahead. Online we work through people we trust.
People work together because they trust one another.
They make deals, undertake projects, set goals, and lend one another resources. Teams with trust converge more easily, organize their work more quickly, and manage themselves better. Less trust makes it much more difficult to generate and sustain successful virtual teams. Trust has always been important for groups. But, times have changed.