This is why we were able to incorporate wireless service so quickly and at the best value to the customer. Wireless Advantage combines the robust features of Maxima Advantage with the mobility afforded by the latest in handheld devices. Forecasting and Scheduling Maxima Advantage enables managers to solve the complicated operational issues in today's multi-faceted call center environment. Further, its open design allows for the complete integration of all CRM technology. The system's Recurring Jobs feature allows users to schedule jobs to run at specified times, eliminating the need for the supervisor to manually set variables and fire off the same job day after day or week after week.
Optional modules are also available for the system.
Supervisors merely approve any changes made by agents. It enables managers to solve the complicated operational issues in today's multi-faceted call center environment. Its open design allows for the complete integration of emerging CRM technology. St. Louis, Missouri. All rights reserved.