In this environment sharing becomes less important. Internal competition works against sharing. Also, the proprietary nature of information, especially in litigation, works against sharing. These sites receive very little use. Employees still call up the archives and ask for information.
People don t want to take the time to search the Internet.
The self-help tools are not yet in place. There also would need to be a change in corporate culture. One archives answers reference requests with a link to the archives Web site. This helps make users more self-sufficient. Corporate libraries have been cut and consolidated.