People have more choices than ever.
It was the fourth Monday of September 1995. Debra Pelsma and about 80 of her coworkers at Grand Junction Networks, a fast-growing startup based in Fremont, California, had been summoned to the manufacturing floor at their headquarters. Impromptu staff meetings had been rare at the company since its founding in February 1992. There was too much work to do. But that work was about to pay off.