This program will raise awareness to help improve the level of service inside the walls of your organization. It's easy to rush foreign accent customers to avoid dealing with the extra effort needed to assist them. Great customer service must be offered to all customers, not just the easy to understand ones. This program explains that all callers are created equal and teaches techniques which will make communications easier with foreign language customers. Realistic vignettes and characters make this program a powerful sensitivity builder.
Some people love voice mail.
Others hate it. Most of the time, that means voice mail. This program addresses the many benefits of voice mail and teaches viewers the most effective type of greeting to leave on their system along with the best messages to leave on others' voice mail. Also covers why you should never leave bad news on a voice mail message.