Young, Old, families, and every ethnic background imaginable patronize the stands. The entrees served include hamburgers, hot dogs, and tamales. Each location also serves french fries. All entrees are served with Tommy's famous chili unless otherwise requested. All items are prepared to order, and extra portions of chili, mustard, onion, or tomato are served at no extra charge.
Portions are extremely generous, as food costs are much higher than industry standards.
The restaurants are profitable due only to the high volume of customers flowing through each unit. The limited menu allows the speed of service to be unsurpassed in the industry. In the original location, the average service time during a rush period is about 15 seconds. Customers have come to expect long lines at Tommy's but come to delight in the speed at which they move. This speed of service also creates an ideal situation for a drive-thru.