If more than one agency had members on the team, list all the agencies. Avoid using agency jargon and acronyms. Write so anyone outside the agency will be able to understand the problem. This next section is very important. Be sure to use amounts, percentages, rates, ratios, and other quantitative figures.
Most improvements end up untangling red tape and generally simplifying a process.
In some cases, unnecessary process steps are eliminated, or forms are eliminated or drastically simplified. For customers, this translates into quicker service. The types of errors can vary widely, depending on the process. . Look at the examples on the right, then think about the impact of your team s improvements. . While most improvements are aimed at causing good things to occur, some keep bad things from happening.