This is the largest and most comprehensive educational effort in the history of Medicare. This effort relies on broad-based feedback and support from beneficiaries, their families, Congress and organizations that provide care and help beneficiaries make health care choices. This ongoing, comprehensive evaluation helps HCFA learn from beneficiaries what works best for them. As an example, many beneficiaries see the Handbook as a reference documents. The cover includes a reminder to keep the handbook for future reference.
More details are available later in the guide.
Local plan quality and performance information. The handbook includes a sample of quality and beneficiary satisfaction information about managed care plans and some quality information about the original Medicare plan. HCFA included a postcard in a sample of handbooks to gather more feedback for continuous quality improvement. HCFA has received thousands of postcards that overwhelmingly support the effort. Internet Activities .