Under the Telecommunication Act of 1996, Marcus and all other telecommunication companies can pass on to customers the cost of improving their communication systems. Marcus Cable provides cable service to approximately 70,000 Fort Worth citizens. About 8,000 households have already been upgraded, and some have experienced a substantial rate increase. In addition, while Marcus Cable upgrades its system, its crews will be working either above ground or in the 5-foot utility easement, normally located at the back of a homeowner's property. If any enhancements, such as landscaping, have been added by a homeowner, those enhancements may be in jeopardy.
State law requires utility easements be a part of the development of neighborhoods.
Utilities have a right to remove anything that's in the path of its equipment. They are not obligated to replace or restore any homeowner's enhancements. However, utilities do attempt to be considerate and not destroy what's been added in the easements. If your concerns have not been addressed to your satisfaction, call the Cable Administration Office during regular business hours at 871-6119. To leave a voice mail message at anytime, call 871-6165.