Part of the reason is reengineering is a buzzword that is used to justify unpleasant corporate actions.
Many employees equate reengineering with down-sizing, a reduction in the workforce.
The fact of the matter is we all have experienced frustration in dealing with the inefficiency of institutions. The simple action of receiving an order, processing it, or processing a claim or complaint often takes a ridiculous amount of time and effort, resulting in a waste of money for the institution and a frustrated, unhappy customer or constituent. Sometimes a great deal of effort and expense is devoted to generating a result of no value to anyone. Once these questions are answered, the organization can be reshaped to fit the new ideal. The proliferation of inexpensive computer processing power is presenting many opportunities for redesigning business processes, including making more information available faster and easier to more people throughout organizations and making duplication of effort and division of labor unnecessary.