Every month you'll get news and analysis of publications standards, trends, and practices. This time we'll look at details.
Some home pages neglect to indicate who is responsible for the site.
Users shouldn't have to hunt for an e-mail address to ask a question, report an error on the site, reply to an offer, or buy products. A good general-purpose address is that of the webmaster, who can regularly check and route mail to others as necessary. Sometimes it makes sense to put it up front. If a company has several offices and phone numbers, list them all on a separate Web page and link to that. This can be a nice feature for users, depending on what the home page contains.