During the project activity SSTU technical support group and HECA one were formed. System administrator is responsible for work with users' work in Net. System administrator consults users for net access, homepage composing, e-mail, etc. Mainly users contact administrator through phone, rarely by e-mail. If it is necessary the consultant could travel directly to the access point for the consultation.
Operator controls the users' work.
If administrator can't solve a problem by phone, He goes to the access point and co-ordinates his activity with system administrator by telephone. HECA Povolzje technical support group consists of volunteers. They accomplished the connection of the civic network through the dial-up lines. Both Civic network access and Internet one are provided by this way. Recently 8 phone numbers are used for connection.