Your message will be received in the Community Resources Department by the Community Resources Coordinator and placed into a confidential, sealed envelope. E-mails received on weekends and holidays will be delivered the following business day. Patients that have been discharged or are registered under a name that differs from the Patient E-mail received will not be delivered. They will be deleted from the system by the Community Resources Coordinator.
Patients are unable to send electronic replies to correspondence they receive while in the hospital.
Please do not send sensitive subject matter. Patient E-mail does not have the security of a sealed letter or telephone conversation. Maintaining a peaceful and healing environment for patients is an important focus for Southlake Regional Health Centre. Patient E-mail is intended for family and friends to send a positive message to a patient during their hospital stay. It is not to be used for obtaining medical advice, for urgent matters or as a form of communication to contact a healthcare professional with general health-related questions.