We keep a paper trail, and it does not take long to straighten things out. We can extend your account one additional week to allow the payment to reach us, or you can pay in person or phone with a credit card. There is NO reconnection fee. We used to do all the billing and accounting manually and were spending several hours a day doing it. Errors were common and were hard to correct.
Most customer accounts are routine.
The bill goes out, gets paid, no problem. Routines are best handled by automated means like Regulus. We can send you the invoice thru the post office. Manually processed invoices are disruptive to our normal work routine. We strongly encourage our customers to stay with our emailed invoicing system.