Job aids are about creating a rich environment into which people can dip. Job aids are like cheat sheets. They let you use a piece of information, perform an activity, or make a decision based on knowledge that you have not committed to memory. When employees don't have to memorize the many details of their daily tasks, not only do they make fewer mistakes, but training time and expenses are also reduced. Ideally, job aids should supplement your existing training program, but for some simple tasks, they can replace training completely.
Most trainers can create professional-quality job aids to go with their sessions.
If readily available directions or information would help the situation, maybe a job aid is the answer. Work with others in your department to make a list of potential job aids, and implement a few of those ideas at a time. Pick your sources. Your employees and coworkers may already have created their own informal job aids that could be the basis for more standardized versions. The actual words can later be organized and edited by someone else, if necessary, to make sure the format and language are clear and consistent.