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Ask Tivoli is a web-based support tool that provides the ability to expediently search Tivoli's vast problem knowledge bases for resolution of issues with Tivoli products. These are the same knowledge bases used by Tivoli Support personnel to resolve customer issues. Ask Tivoli was developed to provide an extensive search of Tivoli's knowledge via an archive search engine. This tool allows the mining of knowledge from many Tivoli sources, providing the ability to execute a search on multiple databases at the same time. Access will include the knowledge bases such as Redbooks, White Papers, and Release Notes, along with Tivoli Service Desk for Customer Relationship Management solutions.