Arrive at the airport at least one hour before departure if you need special assistance. If you have medication, put it in your purse or carry-on bag, rather than in a bag you are checking. Canes and Walkers Canes may be kept within easy reach during flight. For take-off and landing, canes must be stowed in a closet or overhead compartment. Flexible canes may be stowed under passenger seats along the cabin wall, as long as they do not protrude into an aisle or exit.
Most walkers fold up and fit easily into an overhead bin or closet.
When requesting a wheelchair, you will be asked several questions, including seating preference, that will help us provide you the best possible service. Aisle seats with retractable armrests are available on all Alaska Airlines flights and on most Horizon Air flights. If you need assistance between the ticket counter, gate, and baggage claim areas, advise the customer service agent when you arrive at the airport. A standard wheelchair will be provided for movement within the airport. In addition, we will communicate your request for wheelchair assistance to airports where you are changing flights, as well as to your final destination.