Open support calls are tracked via a comprehensive electronic database and are monitored on an hourly basis by management. Problems that cannot be resolved immediately are submitted to the Uniplex problem database as either product problems to be fixed in an upcoming release or as requested product enhancements. The problem database is also tracked electronically and forms the basis for large portions of subsequent product releases. One-time product support for thirty days from the date of registration. Ad-hoc Support Agreement.
Product support is provided on a one-time basis only.
Minimum charge of one day s consulting time. Product support only. One year term. One year term. Uniplex Administration Agreement.