By reading manuals and attending a few classes, Schroeder has learned what it takes to run major computer systems and can fix, or at least diagnose, problems afflicting most computers in the Army. If we don't know what the problem is, we'll work until we have an idea of what's wrong and go from there. Schroeder said he has helped hundreds more over the phone. Even a Russian Brigade computer required the help of Schroeder and his crew. The problems affecting computers in Bosnia are varied and unusual compared to computer problems back in Germany or in the United States.
Problems range from non-functional hard drives to faulty monitors to sticky keyboards.
It shorted out the board inside the computer. Dust is perhaps the biggest enemy of computers in the field. Dust gets into the computer and affects the circuitry, drives, monitors and keyboards. It shorts the electronics. Unfortunately, dust is everywhere and threatens every major computer system in use by the Army.