You receive immediate automatic confirmation by fax or email via the Searchware system with search fees and timescale. This removes any possibility of ambiguity or misinterpretation at the time of the instruction. Before despatch, ISO9002 accredited quality assurance procedures are applied to all resultant search reports. We are not just passive receivers of search results but active interpreters of the information that is crucial to you. You receive searches with relevant references and explanations.
Reports are available in postal and electronic format.
These and supporting notes are stored digitally for six years. Dedicated, specialist search staff are available for after-sales queries. We recognise that our role extends beyond delivery - from assisting with subsequent enquiries to discussion of report content and general clarification of the process. After-sales is on a rapid response, total support footing as an integral part of our quality management systems. Many other independent agents out source.