The forms and letter formats are excellent and easy to edit. This gives our business a professional look and has saved us endless time having to type confirmation, inquiry or cancellation letters on another computer . Another outstanding feature of Guest Tracker is the split reservation function, enabling us to assign a guest to a room for 2 nights and another room for a third or whatever vacancy we have at that time. This in the past required us to make two reservations, twice the work. I know that we lost quite a few reservations in the past because of the extra amount of work that would have been involved in booking those rooms.
Staff are human after all.
The user definable variables are also an excellent way of enabling the user to customize Guest Tracker further. The Interests section is a great way for us to define mailing lists, eliminating those that do not want to receive mail and those who do . Categorizing VIP guests is also easy to do, and those special requests that regulars have, are already taken care of before they arrive. Something I am looking forward to. All in all, Guest Tracker has, in only a few weeks, become an invaluable tool on our property, one which we now wonder how we did without.