Definition SPAM is defined as flooding the Internet with many copies of an electronic message that is being unsolicited, i.e. not requested by the recipient. A SPAM message will request the user to perform some kind of action e.g. go to some web site or buy some service. The message may be an e-mail but could equally be another form of electronic message such as a Usenet article. The subscriber shall not engage in sending SPAM messages. The definition of SPAM shall be stated.
Technical measures change fast.
Mail sent to this account shall be routed to a responsible person or team who has the ability to investigate and take action on such complaints. All complaints sent to 'abuse' shall be replied to. This may be via auto-responder. Even if investigation reveals no faults from ISP or user, the ISP is encouraged to help the complainant to resolve their complaint. Such measures shall be taken if it can be shown that a party has flouted the conditions under this Code of Practice without reasonable excuse.