Click for larger view. Customers can search for a new home or investment property, contact an agent, apply for a mortgage, or purchase home-warranty products.
Visitors can also find information on how to buy or sell a home and learn about related services.
Century 21's Web site, however, manages to obscure all this information by misallocating its home page's prime real estate. The top of the center section of the page features a large promotion for Ringo Starr's concert tour. Below that, Century 21 invites customers to solicit advice from Dr. Joyce Brothers on the emotional issues surrounding the buying or selling of a home. Customers can also sign up for Dr. Joyce Brothers' e-mail newsletter, but this feature also presents problems. In addition, at first glance, the design of the page makes it unclear that the newsletter relates to the Dr. Joyce Brothers promotion.