If you believe in billing every second, consider investing a quarter hour here and there in your own future. Most lawyers can size up a situation quickly, especially if they have a lot of experience in a particular area. When they get the gist of the situation, they tell the client what he or she needs to do. Well, yes and no. Part of what the client has hired you to do is to understand their personal needs regarding legal issues.
Most attorneys listen selectively to the client.
They focus on the facts and ignore the emotions. However, the best attorneys take time to find out how clients feel about the facts. This creates the impression that the attorney is really listening to them and cares about them. Even large corporate clients like to know that you understand their anxieties and frustrations. Take the time to acknowledge your clients' feelings.