First line of support is the Installation and training. Troubleshooting is high on our priority. We will not leave an installation until the trainees are proficient in using our products, usually about a week, and are able to handle most problems themselves.
Second level is the telephone.
In those instances where an operator has difficulty reaching a solution, or in fact doesn't have the time to look for one, a telephone call to our 24 hour service will provide the answer. In instances where a problem cannot be solved over the phone, generally problems with data files, the troublesome files can be attached to an email and sent directly to our 24 hour service . They are analysed and solutions sent within short hours.