How-to I received a complaint against my auction. The winning bidder filed a complaint against your auction because the bidder did not receive the item or received something materially different from your auction description. We encourage you read the description of the complaint on your closed auction page and resolve the issue with the buyer as soon as possible.
Many problems are simple misunderstandings.
If the issue has not been resolved after 60 days from the close of auction date, the buyer has the option to escalate the complaint filed with Customer Care from a complaint to a claim. Auctions may suspend sellers who have fraudulent claims reported and decided against them. Buyer Protection Program, winning bidders are automatically covered for auction items that aren't received or that are different than described. Buyer Protection Program . Ok, click this button for a feedback form.