The November meetings will take place simultaneously in each of the 33 IRS districts, with several of the branches holding sessions at more than one site. That's because IRS district administrators will be in the same room at the same time tackling the same questions. In some cases, issues that can take weeks to get sorted out can be worked out during one sit-down meeting. We'll have the right people in place with the expertise and the ability to get things done. During the past year, the IRS resolved 31,482 cases that were brought to the agency's attention during Problem Solving Day program.
Surveys show taxpayers like the program.
A year ago this weekend, the IRS launched Problem Solving Day following concerns about taxpayer treatment. What emerged was an innovative approach of opening IRS doors on the weekend and bringing agency workers together to brainstorm on solving taxpayer problems. More than 6,200 taxpayers attended the first Problem Solving Day, which was conducted simultaneously across the country. Subsequent sessions were held once a month, with the time and location varying by district. But more needs to be done.