First, make sure that only one designated spokesman responds to the media. If the chapter is uncomfortable with that, contact the Communications Department, Administrative Office, and ask them to handle media inquiries on your behalf. Be honest . . . If you don't know the facts, don't speculate. Say that you will get the information promptly.
Nothing is off the record.
Answer only questions asked. Don't volunteer information. Don't get frustrated or mad. Don't blame anyone. Stay cooperative and united.