Include them on the litigation team. Law firm hierarchies do not value the opinions of those who use technology intensively. Dale Wainwright, general manager of CT Corp.'s Chicago service center, says she must sometimes insist that staff be consulted during the technology planning stages. I tell them that two weeks of planning and talking to the users will save them months of work. A law firm has more pockets of resistance than an occupied country.
Partners acutely notice differences in price.
The technology investment comes directly from the partners' pockets. Even minor differences in cost can swing a purchasing decision. They should look for a product that accommodates their needs.