We know all retailers face demanding customers and a need for competitiveness but further, we understand the special needs of stores with embedded kiosk style service counters, high personnel turnover, a lack of time for complete training on taking in watches for service, special communications problems, specialized estimation requirements, and unique warranty service requirements. Parsec's tremendous in-house service capabilites far exceed those of typical watchmaker or trade shops. Parsec provides estimates upon request or automatically when costs go beyond the base pricing schedule. The pricing schedule is dramatically, and uniquely, simplified to help harried sales people understand the service pricing quickly and easily. No retailer can any longer provide service as a loss leader.
Profit is key.
And Parsec allows you to profit from service. Parsec can even provide the corporate office with proven ideas that help ensure service department profitability at each store. Computerized tracking of repairs allows for rapid answers of phone inquiries. Shipping coordination is a little understood but vital area of watch service. Consolidated montly company-wide billing can be provided to volume customers.