Our computer will call your computer and what is showing on your monitor will appear on our monitor. We can show you what to do on your screen. We can see the data entry and you can see us enter information. Also, what prints out on your printer will also print out on ours. We have found that personnel take longer to learn their programs completely, because they are afraid that they will make mistakes.
Personnel are more secure with on-line support.
They know that the support personnel can handle any problem, because we can get into the program and source code. Aside from passwords, your computer MUST initiate the call. This means that anyone calling into your computer can't get in because your computer has been instructed to hang up and call a designated number. YES, it is a inter-relational database, which means, information entered into one part of the program is used by all parts of the program. This eliminates redundant data entry and makes the system very fast.