Customer Support Overview Mutek's Black Box Flight Recorder technology and products provide solutions that pinpoint the root cause of software failures fast and with maximum accuracy. By using this technology you can reduce phone conversations with customers to a minimum and quickly provide solutions. You will be able to analyze three distinct levels of operation from your customers' computers. . Each level will provide detailed information usable by all levels of support, from first tier to second and all the way to the development department. Mutek's products require no modifications to your software , have minimal impact on performance and are transparent to running programs.
User calls for support start coming in.
Show a controllable movie of the users experience. Detail all the actions done by the user and the application. Pinpoint the root cause of the problem. Enable step by step analysis of all the actions leading up to the problem. . . . If not resolved the problem is escalated to level 2 support, by simply sending the Black Box log.