Cross-shipping allows customers to receive replacement faster. Please file a Cross-Shipping Request instead if needed. Alternatively, customer can simply order the identical item online and send the defected item back to us for additional replacement or credit if it was received within 30-days for most items or 7 days for processors and memory. Software has only 30-day warranty. No credit for opened software.
Most items have one-year warranty.
Some OEM processors have only 30-day warranty. Restocking fee may apply to certain items if returned for credit. Replacement is for equal or better item only. Upgrades are allowed only for items received within last 30 days. Once shipped you will receive an e-mail confirmation.