The software provides the first fully integrated enterprise management solution for retailers. It helps them reduce costs by accurately pinpointing when ageing devices, such as tills and printers, need replacing or servicing, thereby reducing the time when a system is out of action, and saving on call out charges.
Retailers can benefit in several ways.
For example, the workload of each till can be monitored, enabling maintenance and upgrades to be predicted and planned. Equally, new software releases can be implemented more cost effectively from a retailer s head office, avoiding the need to tie up store staff, or incur the cost of sending out engineers to stores. By improving control of their business, improving the knowledge of their in-store IT assets, and accurately predicting and managing support and maintenance activities, retailers can concentrate on the running of their core business, thereby offering a better service to their customers. Controlling these costs is particularly important in an industry such as retail, where technology assets are widely dispersed across the country in different stores. CA s Unicenter TNG and Peregrine s asset management systems.