Implement Infotrieve web page by September 30, 2000. ILL staff are working on customizing their webpage for UA customers. Infotrieve also believes they are ready to block requests for UA-owned journals. Track and analyze turnaround time by creating and maintaining an Excel workbook on the f-drive. Information from this workbook will be used to inform the Library of the status of document delivery turnaround time on a monthly basis.
Progress is ongoing.
Sent August, September and October updates. Once Infotrieve s webpage is up and running, the customer s turnaround time should drop by at least 1 day. BUT they are doing better than academic libraries that participated in ARL s 1998 Performance Study. The median turnaround time for academic libraries was 13.8 days. On a monthly basis assess if the Turnaround Time quality standard has been met.