Mediators have received intensive training in conflict resolution skills, negotiation skills, and problem solving techniques. Additionally, each has obtained experience by completing practicum requirements for certification. Mediation is an effective conflict management process for resolving disagreement in the workplace. Their role is to assist the parties in communicating their individual needs and in seeking agreement or settlement to the dispute. Benefits of Mediation Mediation is an informal process.
Mediation is quick.
Mediation is inexpensive. Mediation is confidential. Mediation settlement is voluntary. Mediation is nonadversarial. Mediation focuses on the future, rather than dwelling on the past.