Instead, they help people reach a solution on their own -one that works for them. A Fast, Inexpensive Way to Resolve a Dispute A session can be scheduled as soon as the parties are available. To Be Heard Everyone has the opportunity to speak without interruption and to share their side of the story. In some cases, it is the first time the parties will have the opportunity to sit down and listen to each other. A solution is not imposed on the parties.
Participation is voluntary.
The parties work together to discuss their dispute, generate ideas for resolving it, and decide the solution together. Mediators Mediators are required to have at least 40 hours basic training in the mediation process. The parties state their views at an arbitration hearing, offer evidence, and let an impartial third party from the Bureau's pool of certified arbitrators make the decision that will end the dispute. The arbitrator is trained to listen to both sides and weigh the evidence presented at the hearing. The arbitrator will render a decision.