To counter customers protecting their own privacy BT plans the introduction of a new scheme - Anonymous Call Rejection. Anyone making a call with Caller ID disabled will find themselves unable to get through. Instead they will be greeted with a recorded message advising them that that their call has been blocked, and unless they re-enable their Caller ID they will not get through. BT plans to introduce Anonymous Call Rejection by the end of 1996. The only option open to customers is to protest to BT and to refuse to deal with companies that use Anonymous Call Rejection, though in the case of the latter they will be unable to get through to lodge their complaint.
People ring up, place a large order then fail to turn up, or have it delivered to the wrong address.
This is a pathetic excuse. All the takeaway has to do is to call the customer back to confirm the order. When BT initially installed Caller ID they tried it on by claiming it was to reduce nuisance calls. During the conversation it was admitted that Anonymous Call Rejection was being introduced in response to a demand from business. Currently it is on trial.