There are times when the repair person cannot make an appointment, or has a large job to perform. This is the time to make follow-up calls and notify the client regarding a new time frame. Apparently they are understaffed, perhaps additional qualified and trained personnel will help with the delays we have regarding repairs and orders. Brenda - The following comments are from a person who left SLAC at the end of August. Frank I have worked at SLAC and as the ATOM for my group for five years.
Orders take a long time to complete and there is absolutely no human communication.
You place your order on-line or leave the request on the general TeleComm Voicemail system. Should you have a question on your order, it is practically impossible to get someone to call you back. In the unlikely event someone does call you back, they usually refer you to someone else who refers you to someone else, etc. The person you get on the phone is never the person you need and can't help you. It is safe to say that in the five years I've been at SLAC, being the ATOM is the only part of my job I didn't enjoy.