Shipping Shipping will be by common carrier or best way possible. Drop shipment is possible at regular shipping charges. Returns Hand made tiles are as is. Discrepancies between samples and finished pieces will occur. Variation in color and finish are to be expected in hand made tile.
Returns are at the discretion of the manufacturer and installation is acceptance of the product.
No refund above distributers price will be made. Please refer to North Prairie Tileworks limited warranty policy for more information. Warranty Our tiles are made with the intention that there be variation in color and shape from piece to piece. When properly installed, the natural beauty of this tile is enhanced by this variation. All tile is sold subject to this variation in color and shape.