An in-house correspondence study on leadership was initiated. Surveys were taken to measure success rates. Literature was reviewed that was central to the identified issues. Expected outcomes relative to the survey, observations, and action plans were evaluated and recorded. The result of the research indicated that efforts both town-wide and in the fire department were effecting a positive change to improve the workplace environment.
Recommendations call for continuation of the action plans and further evaluation.
Leadership training that will include concepts of followership and its meaning to the organization is also needed.