Assessing or measuring performance. Improving performance when standards are not met. It uses QA as its first step and seeks to implement the results of QA into a more comprehensive and continuous effort to improve Quality. Total Quality Quality improvement is a continuous effort by all the members of an organization to meet and exceed the needs and expecttions of the ptients and other customers. Quality measurement examines variation in structures, processes, and outcomes and seeks to eliminate detrimental variation.
Processes are complex and are frequently characterized by unnecessary rework and waste .
Effectiveness of care 2. Use of services 6. Stability of plan 7. Informed health care choices 8. It's important 2.