Spreadsheet software is used to develop statistical process control charts and graphs.
TQM is an important philosophy and management process that focuses on customer expectations, continuous process improvement, and total involvement of all members of an organization in achieving its vision and mission. The course is designed to help you understand various TQM applications and critically evaluate their effectiveness. This course is required for the concentration. Students are required to read the course guide, text, and assigned readings, and view the accompanying video programs. MGMT 425 is an upper-level course in Total Quality Management that will draw on several learning methods.