Departmental Library 5. I walked away a few times because everyone was too busy 8. The reference staff members are a. always willing to assist b. willing to spend quality time with you, but are always busy c. intimidating, somewhat abrupt d. preoccupied, usually chatting, reading or typing on the computer 10. The reference staff sorely needs additional training 12. Never listen, then commence with providing wrong answers 13.
Reference person figures out the right answers, then prints it out b.
Reference person explains how you get started, then leaves you alone c. Reference person points you the resource and you figure it out on your own 16. Quick Search 18. I usually do not need any additional assistance 19. You often find yourself in the library a.