Answers questions regarding employees or pending actions. Knowledge of the Federal personnel regulations and procedures to analyze situations, answer basic inquiries, and resolve minor technical discrepancies. Knowledge of the Privacy Act and Freedom of Information Acts to assure confidentiality of documents and records and to safeguard all personnel and payroll information. The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices.
Work is reviewed for accuracy and compliance with instructions.
Review of the work increases as assignments are more difficult or unfamiliar. Guidelines include the Federal personnel regulations and Departmental and NFC procedures. The employee selects and applies guidelines according to circumstances of the specific case. She refers to the supervisor or a higher-graded employee when guidelines are not applicable or deviations are necessary. The work performed provides routine technical support to staff specialists.