Participants express unswerving commitment to a point of view, approach, or idea. Participants express uncertainties, as well as deeply held beliefs. Participants listen in order to refute the other side s data and to expose faulty logic in their arguments. Questions are asked from a position of certainty. These questions are often rhetorical challenges or disguised statements.
Participants listen to understand and gain insight into the beliefs and concerns of the others.
Questions are asked from a position of curiosity. Statements are predictable and offer little new information. New information surfaces. Success requires simple impassioned statements. Success requires exploration of the complexities of the issue being discussed.