I recieved the most icky, pathetic looking plants also in plastic bags and covered in fungus. There is no way that some of them could have been alive before they were shipped. I did not recieve any instructions with them either. The worst service, always a month later than they tell you, Plants are mostly received in very poor condition. Mostly rotten and black when received.
Replacements are just false advertising, They never provide.
Will never order from any company in the future that has Division of Plantron in their name. Or any company from Bloomington, IL Another order to a sister company has not been received after 2 months. They sure never waited two months to take my money. Half my order was rotten in plastic bags also. My ordered arrived in May .