Reconciles reports submitted by agencies to University student information and billing systems. Makes necessary adjustments to on- line systems. Compiles data and prepares reports of collection activity. Identifies and reports problems to supervisor. Negotiates special payment plans or renegotiates existing payment plans when warranted.
Monitors accounts to ensure compliance with agreed upon payment schedules.
Conducts detailed research to investigate origin of debts and account discrepancies. Retrieves dated files, researches records of prior information systems and utilizes knowledge of past procedures to recreate account histories. Assists other collectors with research and reconciliation efforts. Contacts other University departments to obtain or provide pertinent information and to adjust accounts or have other action taken. Waives late fees and finance charges if justified based on investigation and analysis.