The Data Services Section provides statewide consultative data network support to state entities on issues such as network design, network management, network equipment, and pricing. Our job is to keep abreast of current and emerging technologies and develop a proposal that meets or exceeds your requirements in a cost-effective manner. Provide detailed circuit drawings that include circuit Ids, locations, speed, vendor, and billing information. The Network Operations Section provides support for daily issues concerning orders and trouble reports on behalf of the state agencies. This section is also responsible for traffic statistics on the individual stations as well as the network for planning purposes.
Orders Write all data and voice orders statewide to the vendors.
Confirm the order information to the state agencies. Feature Changes Consult with the agencies. Perform the feature changes in the telephone company switches. Agencies initially report the trouble to the vendor 800 Service Consult with the customers Process all orders Statistics Maintain the vendor contract Videoconferencing Schedule, set up and configure all video orders Assist on agency consultations Voice Mail Process all requests in Jefferson City, Maryville, Rolla and Warrensburg to the vendor Maintain and administer all changes in the OA owned systems in Kansas City, St. Louis, Springfield, Carthage, Sikeston, Hannibal and St. Joseph. These systems and service are also available in Sedalia, St. Charles, Joplin, Neosho, Nevada, Cape Girardeau, Farmington and Poplar Bluff.