The units presented in the course are divided into four parts. The first part gives background information. This part focuses primarily on general concepts, theoretical ideas, and overarching assumptions. It provides background knowledge about the nature and functions of conflict, why and when it occurs, and how it can be approached both practically and theoretically. These complicating factors include communication problems, fact-finding problems, procedural problems, and escalation.
People involved in conflicts can do one of two things.
They can withdraw from the conflict, or they can confront it in some way. When they confront it, they are trying to influence the situation in a way which will benefit themselves. Sections address each of these three topics as well as overall treatment strategies which combine multiple approaches. There is one variation in this structure, however, involving unit 7. We combined these because most of the procedural problems involve negotiation and related processes which are the primary exchange strategies.