Communication and a willingness to share information is improving as a result of regionalization and freedom of information legislation. There is strong collaboration within program areas and between community connections. Encouragement is offered to increase collaboration with other programs such as neurology, pediatrics, and medicine. Also, links to general practitioners could be strengthened especially around referral information. Clear boundaries and criteria are in place for each program and service and these are explained to the client.
Treatment is negotiated and informational brochures are available to enhance discussion of options.
The intake process includes assessment, history, physical and psychiatric assessment. Consent is obtained and families are involved if client is unable to make an informed decision. Clients who are admitted involuntarily are repeatedly informed of their rights as they regain their ability to make decisions. There is also a review procedure and client advocate, both of which are used extensively. Effort is made to involve the client in care planning and setting of goals.