Mystery shopping can be an enjoyable way to pick up a free meal, but make no mistake, it is serious business. With many of our clients, your reports are a key factor in reviewing and assessing employee bonuses. Important decisions are made based on the data supplied by you, the mystery shopper. This input helps our clients improve their training programs and improve their level of customer service. People who make good mystery shoppers are those who appreciate good service and enjoy being reimbursed for doing what comes naturally.
Mystery shoppers are detail-oriented, thorough, observant and committed to deadlines.
Good mystery shoppers look upon mystery shopping as an opportunity to help improve service levels. They take personal satisfaction in watching service levels rise and in knowing that they played a key role in these improvements. Our mystery shoppers are expected to conduct themselves in a professional manner and to be fair and honest in their evaluations. Good mystery shoppers are conscientious, reliable and objective. They approach each new assignment as if it were the first time they had ever heard of the establishment.