A 28 Agents currently connect via modem or the Internet to a connection server such as Citrix or Terminal Server. It is also possible to develop a web-based inquiry and data entry system. A 29 Two days per line of business are included with the contract. Technical training is available for an additional charge. We have a group of Product Specialists with expertise in specific areas such as billing, claims, and policy transactions.
Training manuals are also available on CD-ROM for end users.
We are completing a scalability study with Microsoft at this time. We hope to have the white paper published on our site, as well as the Microsoft site in September of 2000. A 33 Would require a custom modification to the Diamond system. We have daily and monthly extracts available that several of our users feed into data warehouses. A 35 We supply a database dictionary for each company's configured system.