Through this dialogue he will clarify his own understanding and intentions, and will model team behavior in the process. This open dialogue process is uncomfortable for some at the top. Many are concerned that they must appear clear and decisive, and that opening a dialogue with the workforce to seek an answer may appear just the opposite. One CEO voiced this concern to me recently and said that he was not sure that his people would appreciate his not having an answer. Then sit back and listen to what they say.
Most leaders struggle with how to lead, but few ever ask.
However, this system stands in stark contrast to the team systems growing today. Since the human mind has great difficulty holding two completely opposing concepts simultaneously, much confusion results for employees on how the organization wants them to behave. Accordingly, the new team process suffers. Whether we realize it or not, a workplace is a community. A team is also a community.