The fact of the matter is that smart privacy policy is smart business. Certainly that's been our experience. Again, any evidence of failure to comply is pushed up to senior management, to ensure that changes are made to bring the business unit in question into compliance. At The McGraw-Hill Companies, integrity is the cornerstone of everything we do. In essence, we have integrated our privacy policy and compliance mechanism into our business processes, and we as business leaders need to recognize that assuring internal compliance is critical, but not easy.
People get promoted, links get broken, accidents can happen.
The key to success is having a process in place to quickly fix a problem and right the wrong. Trust lost in the system is trust lost for everyone. That's one fundamental fact that technology doesn't change. Of course, I don't pretend for a moment that our privacy policy constitutes the last word on this issue. And that really brings me full circle today.