In the past two years a considerable investment has been made for hardware and software. With the realisation of the importance of user needs and product usability, rival products are now evaluated on these factors. The importance of user training and support has been acknowledged and has facilitated introduction, acceptance and use of these products. A number of key systems have emerged. It has emerged through a significant evolutionary process, with a human factors heuristic evaluation providing a large number of modifications to enhance usability.
User testing is used to ensure the acceptability of new operations.
It is used by branch staff with clients to match client needs to the appropriate product. It has an innovative design, with an intuitive graphical interface. This application has evolved through extensive usability testing. It has been ranked by users as our most successful informatics product. This included a prototype as part of the feasibility study to help illustrate application potential to end and strategic level users.