It achieves dramatic mission performance gains from multiple customer and stakeholder perspectives. It is a key part of a process management approach for optimal performance that continually evaluates, adjusts, or removes processes. Business processes are the lifeline of any organization. To be highly effective, an organization must optimize its business processes in line with its mission and strategic priorities. For most organizations, achieving this optimization requires major changes in policies, procedures, organization structure, management philosophy, and use of technology.
Most managers are accustomed to functional units and activities which can virtually stand alone.
BPR calls for a much different view. The process orientation crosses the boundaries between organizational subunits or functions and often crosses organizational boundaries as well. Under this orientation, a vertical view of an organization is replaced by a horizontal view of many interlocking processes. Together, all of the processes in an organization form a total delivery system for services and products. Real value-added comes from the integration of activities across processes.