Bulletin Unreturned call are risky A Microsoft Word version 7.0 of this article can be downloaded to your hard drive.
Patients question whether they're getting good quality care.
Yet, every call does not need to be handled by the physician, notes Fiore, whose 17 orthopaedists practicing out of four locations receive 25 to 30 calls each per day. But there are ways to keep the flow of communication going between patients and physician so patients gets the proper care. Gather data on the reason and volume of calls, what time of day or night calls come in and which physician gets the most calls. The number of staff using your phone lines for outgoing calls might also be a reason why patients get busy signals or the physician gets incomplete messages from patients. It will also help you identify which staff can handle what calls.