Provide information on how to apply for Medicaid. Not request, require or encourage residents to waive their rights to Medicaid. Not require a family member to guarantee payment as a condition of a resident's admission or continued stay. That depends on the circumstances, but the following steps should help resolve most cases. Try to resolve the problem informally by talking to supervising staff.
Many facilities have active resident councils or family councils.
Bring the problem before these groups. Contact your long-term care ombudsman. Contact the state regulatory agencies that license, certify and survey nursing homes. Usually, the state department of health has this responsibility. Contact a community legal assistance program, other advocacy organization, or private attorney experienced in long-term care issues.