The lesson includes learning objectives, background information, a letter-writing activity, discussion questions and additional sources of information. Many consumers do. The most frequent categories of consumer complaints are new and used car sales, home improvements and auto repairs.
People talk about their consumer problems.
Those who make formal complaints talk about their consumer problems with their friends as well. A recent national study revealed that consumers who felt that their complaints had not been satisfactorily resolved told 9 or more people about their negative experience, while consumers who were satisfied told 5 or fewer people. As consumers, we have both the right and responsibility to complain when we have a problem with a product or service. Reputable business firms receive complaints positively because they have an opportunity to correct the problem, retain satisfied customers and avoid similar problems in the future. The following tips can help consumers complain effectively and get results.