Apologies to whoever had to listen to his friend s story. An exit policy is not a hard concept. The Mercy document and similar instruments suggest no change in 6 visits and call it referral time. He said, She will tell you if she can t help you. She won t stuff you around.
Patients expect to be treated with honesty -intellectual and financial.
I spend some effort encouraging people to be consumer minded about health care providers. No provider is omnipotent. No one is asking you to refer outside the profession, although it may be smart. I referred them out. Sadly sometimes they return because my referral was a failure and they want to know where to go now.