Many times the dog will move into retirement and, in some cases, euthanasia may be pending. In either case, it is important for the veterinarian to shift from the role of healer to counselor to comforter. The most pervasive problem that Ed and Toni speak of regarding veterinary care is being ignored by staff members who prefer to speak and interact with their non-disabled companions. Although this behavior may not be intentional, it can frustrate and dehumanize the disabled person. Secondly, veterinarians should adapt a more flexible approach to scheduling appointments for disabled persons.
Many disabled persons depend on public transportation, taxis, and rides from friends.
Meeting a strict time schedule may be difficult, if not impossible. Ed and Toni are quick to point out that not all disabled persons require the same type of assistance. Some disabled clients prefer to let the staff person lead them into the examination room while heeling their dogs. Others, like Ed and Toni, prefer to have the guide dog follow the staff person into the examination room. Additionally, it is important for the disabled client and patient to be kept together at all times, if possible.