Learn the process approach to writing and get an inside look at how a variety of workplaces use written communications. Directions, Forms, and Charts Forms and charts carry the important flow of information that keeps a business going. Filling out forms accurately and completely may seem like drudgery, but these skills are essential for a smoothly functioning workplace. Learn how typical businesses use forms and charts and the importance of accuracy and care in handling these workplace tools. Writing Memos and Letters Writing effectively involves knowing when, how, and what to write.
Many workers lack confidence in their writing skills and as a result often avoid writing.
Learn about the writing process and how to improve your own workplace writing. Reading at Work Reading for a Purpose Good reading skills can mean the difference between being an average worker and being an excellent worker. Today's workplace requires just about everyone to use reading comprehension skills to get their jobs done. Understand the different ways reading is used on the job and how to use strategies such as skimming and scanning to increase reading efficiency and comprehension. Just as it's important to fill out forms and charts carefully, it's also important to know how to read and interpret them accurately.