While many e-commerce sites seek to improve the customer experience with snazzy graphics and new pages, a new company called Holistix is offering a set of technical tools that can accurately quantify response time. So we can assure the transaction will be available for the customer.
Online shoppers are fickle, and can lose interest in an instant.
For its part, Holistix can monitor and correct these conditions, essentially staying one step ahead of the weather. According to the company, the Holistix suite of Web system performance management software and services enables Web managers to detect, respond to, and prevent the problems that can affect the customer experience of e-business Web sites. Holistix Web Manager tests internal response, while Remote Manager allows Web ops managers to test their sites from outside the firewall and provide a view of what visitors are experiencing. Holistix began as a business unit of Seattle-based WRQ last year and went through an incubation period before becoming independent on July 1. The level of engagement and insight we are receiving has been very encouraging.