Accordingly, this treatise is the only manual that focuses on a set of guidelines and a detail checklist of factors that should be considered when outsourcing and contracting ASPs and preparing SLAs to ascertain that sound contracting of services is accomplished. In addition to providing background information, this manual presents a general plan of action for approaching outsourcing and ASP provisioning and a detailed checklist. The practical information provided derives from decades of experience in formulating service agreements on Information Technologies and in the course of consulting and training assignments. Whether you are a CIO, IT manager, technology assessment team leader, legal counsel, auditor, legal counselor, contract officer, consultant, or a user manager interested in ensuring that sound procurement best practices are employed in outsourcing IT services, especially on Internet applications, you will benefit for this unique manual. The questionnaire in fact reflects a set of best practices to achieve effective service outsourced contracts.
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