Wheelchair passengers must be secured in their chairs and have their chairs secured by Orange County Transportation drivers. Orange County Transportation drivers do not carry change, so please bring the exact fare amount for your trip. A companion must ride if riders need assistance. Drivers are not delivery persons and should not be asked to carry groceries or other items. If a rider needs help with these items, then a companion should ride to help the rider.
Rider is blind.
Rider is frail. Rider needs help with groceries. Rider is abusive. Situation is an emergency that requires additional assistance. Wheelchair ramp or step at the rider's residence is unsafe.