Learning Objectives . Objectives that readers should meet upon completing a chapter are briefly and explicitly stated at the beginning. Special Interest Boxes . Boxes are sprinkled throughout a chapter's main body of text to highlight presented ideas or point out issues of special interest that are related to presented ideas. News Items .
Most chapters contain news items from newspapers and magazines.
These are scattered about in the main body of text to stress that presented ideas are relevant to what is happening in the workplace. References to more recent news items are posted on this web site. The summary at the end of a chapter serves to remind readers of the main concepts that have been presented. Important Terms . There is a list of important terms that should be understood upon completing the chapter.