This inevitably leads to difficulties. I have worked with hundreds of lawyers and one of the most common complaints I get regards their dissatisfaction with their staff. Most of them are convinced that there are no good support people out there. When I question them further about their current staff, invariably I discover that they are being paid under market for their skills. The point I want to make with resounding clarity is that when it comes to support staff, you get what you pay for.
Most lawyers look at staff as a cost of doing business.
That is totally incorrect. Staff is your most important investment. A cost is something inherent in the process of getting things done. Rent is a cost. Legal pads, paper clips and staples are costs.