The answer is neither magic nor fantasy. It is practicing continuous service and delivery innovation - matching the right technology, process and expertise investments and partnerships to a deep understanding of what creates value for each customer. OSS and equipment vendors are scaling subscriber management with rapid turn-up and customer control over their slice of the virtual pie. ASPs like AristaSoft and JamCracker, MSPs like SilverBack and SSPs like Storability can leverage these advances in their own management offerings or as wholesale partners to others. These revolutions are moving service providers closer to profitably managing a service business.
Service providers face the most daunting challenges and most promising opportunities ever.
Those who master the science of understanding customers and harnessing the right technologies, processes and expertise will not only survive the shakeout, but will also emerge as big time winners. Inc. All Rights Reserved. Access to all Key3Media Events sites is subject to the Terms Of Use and Other Legal Provisions .