Over the years, the agency has responded to emerging needs by adding several new program components specific to youth and family, problem gamblers, impaired drivers, seniors, incarcerates and the street-involved population. Service is available throughout the Niagara Region at the main office in St. Catharines or at satellite locations in Niagara Falls, Welland, Fort Erie, Port Colborne, Grimsby, Beamsville and in many of the Region's secondary schools. When circumstance warrants, service is made available in other locales such as the client's home, hospital and Detox. Agency-provided outpatient counselling tends to be of brief duration and is delivered in individual, family and group sessions. Continuing care is provided through case management and follow-up contacts.
Service is provided on a no-cost, confidential basis to individuals of all ages.