It implemented a comprehensive ERP solution based out of its corporate offices. One of the most common complaints on the web is the response and working condition of web site email. I subscribe to home delivery of the local paper, The Baltimore Sun. Since April 1998, I have been dealing with billing problems with my carrier. Interestingly, the expressed opinion of his managers is that the system is never wrong and that I must be mistaken.
Technology is a powerful tool in customer service.
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