Not Be Easy Purchasing a product online may be simple, easy and convenient, but some shoppers encounter problems when returning items purchased on the Web. Find out which location to return the merchandise. If the company s return policy is not listed on the site, call or send an e-mail to request specifics. Don t delay.
Many sites have time limits for returns.
Notify the company by e-mail to let them know that a return is on the way. Print or save the e-mail message and any responses you may receive. Expect to pay some fees. Companies that have web-only businesses typically charge customers a restocking fee or shipping and handling fee on returned merchandise. If you re a long-time customer or purchased the item using the merchant s credit card, mention that fact and ask for a waiver of the fees.