There is also a User Forum where IDM customers can communicate and share experiences with each other. There are three areas of idm. The user forum is intended to facilitate better communication with and between IDM product users. Support Access to Accutrak, IDM's electronic support call logging system, allows the review of the logs of all support calls on line. This will eliminate the delay in printing and mailing copies of logs.
Some standard reports are available to help analyze trends.
Letters Allows IDM's customers to view all safety-related correspondence that has been communicated to users of IDM's products. These documents are password protected to insure that secure access is available to all IDM customers.