Once operators find the right match, the computer states the number. Some operators perform similar duties for organizations, such as hotels and medical centers. PBX, operators connect calls within the organization. They also answer calls from outside. PBX operators answer some questions and forward the rest of the calls.
Operators also work in other settings.
Communication-center operators handle airport communication systems. For example, they use the public address system to page passengers or visitors. They also monitor electronic equipment alarms. Telephone Operators is in the Business, Management, and Finance Career Cluster. Worker Characteristics Ability to check written materials and messages for errors Ability to coordinate the movement of eyes and hands, as when scrolling through a list on the computer Ability to move hands and fingers quickly while typing Ability to use words well when talking to callers Desire to help people Willingness to perform the same tasks over and over Telephone operators should be pleasant, courteous, and patient.