Unless you are completely satisfied with the answer, ask the appropriate regulatory or legal authorities to look into it. It's your right. Complete and truthful accounting Investing your money shouldn't mean losing touch with your money. It's your right to know where your money is and the current status and value of your account. This right includes knowing the amount and nature of any and all charges against your account.
Most firms prepare and mail periodic account statements, generally monthly.
And you can usually obtain interim information on request. Whatever the method of accounting, you have both the right to obtain this information and the right to expect that it be timely and accurate. Access to your funds Some investments include restrictions as to whether, when or how you can have access to your funds. You have the right to be clearly informed of any such restrictions in advance of making the investment. In the absence of restrictions or limitations, it's your money and you should be able to have access to it within a reasonable period of time.