All organisations have employees undertaking behaviour, which sometimes produces difficulties and problems for their colleagues, boss, subordinates and themselves. There are difficult employees, problem behaviour and problem situations. This course will enable you to tackle such issues more effectively and profitably. This course will benefit all those who wish to improve their skills in dealing with difficult employees and situations in workplace.
Objectives Identify who are difficult employees.
Demonstrate practical techniques for managing difficult employees. Enable practical excercises to show what skills are needed in tackling difficult employees for success. How to develop opportunities for positive action. Practical steps for implementing results oriented people problem solving. How to conduct an effective interview with a difficult employee.