Segmentation decreases role blurring but increases the magnitude of change, rendering boundary crossing more difficult. Crossing is often facilitated by rites of passage. Integration decreases the magnitude of change but increases blurring, rendering boundary creation and maintenance more difficult. This challenge is often surmounted by boundary work. Human Resource Management Review , in press.
Organizations use various means of regulating strong and unwanted emotions, including normalizing .
We define normalizing as institutionalized processes by which extraordinary situations and problematic emotions are rendered seemingly ordinary. Forthcoming, Fall 2000. You can read the full text of this paper online if you are a member of the Academy of Management. Go to the Academy's archives by clicking here and following the instructions. However, research indicates much the opposite, creating a puzzle for which there is an attempt to answer.