This computer-based description of reference models for reengineering business processes affords valuable assistance to business process owners, researchers, users and students. The models have been developed and can now be navigated using a modern tool for computer-based information management. The navigational component of the tool is supplied with the models. It is part of the ARIS-Toolset, an integrated environment for developing, navigating and analysing business models. Please order through your bookseller or from Springer-Verlag Order Proc.
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