These are recommendations that we do. Grover asked Eskeldson. That happened at an Econolube in Whittier, where all the I-Team wanted was an oil change. But the coolant had just been changed days earlier. Of the 10 Econolube stores the I-Team visited, just to get an oil change, four of them tried to sell them other repairs.
Mechanics often use confusing language to convince customers to do repairs.
Shops often play word games with customers, for example, a mechanic at Montgomery Ward's in Canoga Park telling the I-Team to buy new brake pads. State authorities say if a mechanic says you need a repair when you don't, it could be fraud. That's what happened with a Midas manager in Beverly Hills. Your transmission needs to be serviced. But remember, those fluids had just been changed.