But they also must distinguish themselves from bigger and more sophisticated competitors by offering a higher level of service. We do what we say we will do. For that you need dependable people. And versatile people. Office managers sometimes drive trucks.
Truck drivers learn to be packaging experts.
Finding people with the right combination of skills is perhaps the biggest challenge facing any small fleet, he said. Getting paid on a timely basis is also a major concern for small companies. One of the keys to staying financially healthy is to manage growth. We had a customer who once wanted us to do something big and it would have tied up a bunch of trailers. But he wasn't willing to pay what that was worth.