The CSI is an indicator of how Pace continues to serve its customers. In 2000, Pace offers the CSI to its vanpool customers. The CSI survey is distributed on-board Pace buses on a random sample basis. In order to get customer opinions on the service it provides, Pace selects 1,320 one-way trips throughout its system every four months. A CSI questionnaire should be completed each time a customer rides a bus whose trip is surveyed.
Pace recognizes each trip as unique to the customer.
Although the individual may ride the same trip daily, circumstances of the trip experience change. Responses from satisfaction surveys are analyzed and a written report is produced every four months by Pace Market Research highlighting the strengths and weaknesses of service as perceived by Pace customers. The company reviews the reports and determines how to best make changes that will increase customer satisfaction. You can speak to a representative or leave a message. Pace would like to hear from you.