Support is offered by telephone, fax and email. If you are using a demo version, you can also take advantage of this free product support while you are evaluating the demo. Product support is available from 9 AM - 5 PM weekdays only. While we try to be available to answer your questions right away, this may not always be possible. However, you will receive a callback in a timely fashion.
Product support is limited to problem resolution relating to our licensed products.
Usually it is more cost-effective to purchase the discounted upgrade. Once you have purchased the current release, you can of course again get free product support for the current release. We do not usually sell through resellers. We distribute and support our products directly, world-wide. With our online delivery , you can receive a product usually the same day you order it.