Within 30 days of receipt of your order, you may return any non-custom item in its original condition, for any reason, at any time. We can issue you a SailNet credit for the value of the merchandise 2. We can replace the item. We can issue you a full refund. If we made an error, we will also refund your shipping fees.
Returns are easy.
Obtaining an RA number is important for tracking purposes, for items that require special handling, and to alert our warehouse to look for your returned merchandise. Complete the Return form found on the back of your packing slip and include it with your returned merchandise. Be sure to include your RA number, and indicate whether you wish to receive a refund, exchange or credit. Remember to write your RA number on the return form if you printed a new one from our website. Cut the preprinted Return Address label from the packing slip and tape it on your package.