MeetingPlace's collaborative features allow organizations to manage and distribute a wide range of support materials, says Glenn Eaton, Latitude's vice president of marketing. It's important to have a way of orchestrating and providing the materials that back up what the student sees and hears. Budget Rent a Car of Lisle, Ill., uses MeetingPlace to train virtually all of its counter staff at nearly 1,000 U.S. rental sites on company policies, problem solving and customer satisfaction issues. Using MeetingPlace, Budget trainers communicate interactively with classes of up to seven students throughout the country. Instructors can talk to the students as a group or offer individual instruction.
Students can split into teams to act out hypothetical customer service and sales scenarios.
The technology has allowed the company to shave costs and boost efficiency, says Paul Kasten, Budget's director of training and development. Also, we are now able to train a much higher percentage of new counter staff who can't fly due to family commitments and other personal constraints. N.Y. The product can provide audio instruction to groups of various sizes. Prosoft, which teaches people how to use Internet and intranet tools, employs approximately 85 instructors at 42 sites within the United States. Calif. Choosing the right Web-based training tool depends on the task at hand, says Bellcore's Goeller.