Knowledge Management . A cross-industry benchmarking study led by APQC's president Carla O'Dell and completed in 1996. Using Information Technology to Support Knowledge Management . Knowledge Management Benchmarking Association . KMBA is a membership organization of firms interested in benchmarking KM initiatives.
Membership is free but participants pay for studies.
This site also provides a useful set of links to many other benchmarking sites. Delivering Bottom Line Results . This report is from MJM, a publishing firm in the United Kingdom that also publishes the International Knowledge Management Newsletter. This report is the first in a series of planned best practice reports dealing with knowledge management. Authored by Rory Chase, the table of contents and chapter one can be downloaded from the web but the full report must be purchased.