None of our offices use caller I.D. Contact - Refers to the person that is contacted by the local First Call for Help to review and update information in the database and as the general contact for the agency. The person identified in the intake procedure who is to be contacted for specific services listed in intake procedure or service description. Crisis Line - A phone number that provides direct access to a phone counselor trained in crisis counseling for such emergencies as suicide prevention, rape, sexual assault, severe depression and other situations that may be or may lead to life threatening actions on the part of the caller. Law enforcement or other emergency services may be contacted. Data resides on a CD and is accessed on a personal computer or local area network.
Many users can access the same information using unique identifiers.
Personal preferences can be established and are maintained on the computer. Emergency 911 - An emergency service dedicated to protecting life and property. Enhanced 911 - Emergency 911 but with the ability to identify the exact location of the caller and to dispatch emergency personnel to that specific location. First Call for Help - the name used by local information and referral providers that meet certain national standards and are a part of the First Call Minnesota system. First Call Minnesota - the name of the organization that has contracts with local First Call for Helps to provide information and referral services on its behalf.