We're sorry that you're having difficulty. It is very important that you specified the correct machine type, because the file download.exe is tailored specifically to that type of machine, so as to be executable on it. If you have not attempted to download the file download.exe , or if you might have specified your machine type incorrectly, go back to the Drive-Thru Lane and try again. The pattern of occurrence makes us believe that there is nothing wrong at our end, but that there are some intermediate computers or links that have small capacity and are timing out. From Europe, the best time to get a complete download seems to be early morning European time, which is late night our time.
Weekends are also especially good.
In almost all cases, people have eventually succeeded in completing the downloads, but sometimes requiring several attempts. We are of course unhappy about this inconvenience. Because of contract and other restrictions, we are not able to ship physical media in any form. We have also learned that options such as uuencoded email are just not practical for files of the required length. We strongly recommend that you make at least several attempts at downloading the software through this On-Line Store.