We want to hire students who are better prepared for our world. We want them to be customer oriented, work in team environments, and we want them to understand work as a result of processes. In our business, probably in many businesses, teamwork is a missing skill. Mark Peden, Frito-Lay, Smithsonian , February 1996. Some companies attribute huge gains to abandoning assembly lines in favor of teams.
Teams add a new dimension to the management process.
Organizational dynamics within teams is complex. There are effective approaches to managing teams. Recognition of the various roles required, team leader, team member, team facilitator, is important. Managing the inevitable conflict within teams is a must. Recognition of the stages in group development, forming, storming, norming, and performing, and how to deal with the conflict in each stage is important.