Management will ensure that an effective performance monitoring and evaluation system is developed by the agency. This includes instituting all necessary processes to ensure that performance measure information is accurate. Achievement of performance targets will be among an agency's highest priorities. Agency variances from performance targets will be promptly identified and addressed. This information is also used to formulate the LAR and to allocate resources.
Performance measurement serves a number of external as well as internal agency purposes.
Performance measures are integrated into the State's external accountability and fiscal decision-making systems. Successful agencies are also able to use performance information effectively and efficiently to manage their operations. Agency governing boards and managers are strongly encouraged to use performance measurement as an integral part of their strategic and operational management of agencies. Performance measures are developed as part of the strategic planning process and should flow from the mission, goals, objectives, and strategies with an emphasis on serving the agency's customers. Agencies should carefully review performance measures to determine if they relate logically to the other elements of the plan and provide customer focus.