This 45 hour Certificate is designed to provide entry-level training for those thinking of a career in or career change to the marine trades. This course will concentrate on preparation for marine technology, marine business management, or marine sales. This module includes a brief history of recreational boating trades, as well as a description of the various occupational areas and skills required for the business and technical sides of the field. Students learn how a marine business office operates and the operation of various profit centers within the business. Also taught are customer service skills involving telephone use, active listening, communication, handling complaints and positive attitude.
Students learn initiative in anticipating customer needs, while turning customers into loyal allies.
Basic principles of electricity are presented and applied to the marine environment. Students learn battery system multi motor use, pumping and ignition systems and electrical installation. Safety issues regarding electricity and water are emphasized. Hands-on training in forklift operation will also be taught. Code of Conduct and Hassle-free Boating Marine Industry Certificates will be issued.