Mediators help people resolve disputes without litigation. Mediators do not have to be knowledgeable about special education law and practice. Mediators do need to be properly trained and supervised. Mediators are not arbitrators. In many states, divorcing couples are encouraged to use mediation.
Mediators facilitate communication between people in conflict.
When there is conflict, emotions run high. The mediator s job is to help the parties express their views and positions clearly - and to help the parties understand the other side. You believe you are right. They believe they are right. This is the basis of conflict.