In summary, OmniSTAR is a Commercial Service who is responsive to its customer's needs, as opposed to a free government-run service. We do not charge for customer service phone assistance. An employee will answer our customer service number 24 hours per day, every day. No phone mail or automated phone system. You will always get an answer to your request or question, even if it means a callback.
Subscriptions are also available around the clock.
You will find we are extremely customer oriented. If it is agreeable to OmniSTAR and the customer, we will usually propose that we simply exchange units permanently, as opposed to shipping and replacing again after repairs are made. The remaining warranty and subscription would be transferred to the replacement unit. This exchange policy is applicable for all OmniSTAR-manufactured hardware. Check for specific information on other brands.