A competency-based classroom module designed to equip employees with the skills they need to communicate clearly and listen carefully. Conflict is something most of us prefer to avoid, but avoiding conflict is not the answer. This course provides a positive, even optimistic, approach to managing anger, emotional tension, and confrontation. 4091-0056 Meetings can be a source of frustration or they can be a productive use of everyone's time and talent when they proceed efficiently, generate good decisions, and result in clear action.
Participants learn that the success of the meeting depends on the leader and the attendees.
This course provides an opportunity to learn key steps and useful tips in preparing for and giving effective presentations. Experts will provide information on social security, deferred compensation, the Tennessee Retirement and Insurance System, financial planning, legal issues and much more. 4057-0088 Learn to write letters and reports based on the reader's needs. 5018-0987 Employees are sometimes in the best position to stop sexual harassment before it gets serious. This program provides the skills needed to identify sexual harassment and stop it.