I have chosen to write to you because of all the lovely letters that your clients have written you as well the personal information you provided on your web site. Sheryl Lowe was sought out by a client because they were both alumni of the same school. Maybe some people like to interact only with impersonal robots, but I bet that your home buying and selling prospects do not prefer computers to people. Don't listen to anyone who tells you to get more impersonal on your Web site. Use your common sense.
People buy from people they like.
It was true and is true and always will be true. The Web hasn't changed that. People who say otherwise are probably the same people who said the Internet would eliminate real estate agents. You need to stand out by supplementing your site with personality. The web is just a new medium of communication in which to market your listings - and yourself.