The World of Computer Telephony can be complicated and full of Jargon - most of which is understood by only a relatively few people. For prospective purchasers this can present a barrier to taking advantage of the many benefits the integration of Telephones and Computers presents. Therefore, CTI is simply any communications system that incorporates both computers and telephones.
Telephones provide convenient speech and data connectivity world-wide.
So, by combining the two together you get the best of both worlds. Simply put, telephones provide the connection to people, and computers manage this connection. CallHandler-720 is the technology that enables the combination of telephone and voice networks. Computers can log data, are cost effective, they run scripts, network with other computers, connect over the Internet, send Email and FAXes, recognise voice, offer graphical interfaces for control and monitoring purposes and can be controlled and updated remotely. These include, fax on demand, on-line voice response information systems, 'chat' lines, the Internet automated call centres and many, many more.