A beacon of light on the journey of professional growth. Customers are most strongly influenced by the quality of their personal experience each time they come into contact with your organization. Rensselaer Learning Institute is pleased to announce the addition of Kaset customer service program units to our training portfolio. Kaset International is one of the three companies under the achieveglobal banner - the other two being Zenger Miller and Learning International. Success Through Service incorporates proven adult learning techniques and media in a highly interactive session.
Participants have ample opportunities to practice the skills in a range of relevant situations.
Previous participants confirm that this foundation program produces positive, lasting changes in behavior and organizational culture. A Coach's Tool Kit is a follow-on companion to the Success Through Service foundation program. The program is a unique coaching tool that ensures customer relations skills learned in the training room stay alive at the point of contact. Each session is interactive to get participants into the habit of sharing success stories and difficulties. The topics are easily tailored to address specific work group issues.