Pace provides each passenger with a Vanpool Rider's Guide which outlines all policy and operational aspects of the program. Pace provides the vanpool driver with the approved vanpool route. Pace provides sample rules and regulations for the daily operation of the vanpool. Pace assists the driver in providing alternative transportation when neither the regular nor loaner vans are available. Pace assists the driver in maintaining the vanpool's ridership at it's maximum level.
Pace provides the driver with a cellular phone for emergency purposes.
All monthly charges and personal calls made are the responsibility of the driver. However, Pace will reimburse the driver the monthly basic cellular phone service charge and all applicable taxes. Tollway cards and I-Pass transponder units are provided to vanpool drivers who utilize the tollway on their work trip commute. Pace covers all toll costs along the approved vanpool commute route when the tollway card is used at a toll booth. An adequate number of back-up drivers is a necessity.