PIT goals and timetable. The Process Improvement Team should consist of from 4 to 12 members. More than 16 members reduces effectiveness of the team. Every department involved in the process should have a PIT member. PIT starts the process measurement system.
Measurements are important because they are the starting point for improvements.
Harrington says that one of the biggest mistakes American organizations make is that they do not take the time required to develop a comprehensive change plan, get the people affected to agree to the change. Block diagraming activities and information. Standard flowchart symbols. A simple business process flowchart. Taking an information-processing view.