Extended Customer Service hours ensure coverage for all time zones. This service allows TTY customers to leave a message any time, day or night, with a response guaranteed by the next business day. The CAP's 24-hour voice mail system allows you to leave a message at any time, day or night. Your message receives priority attention, with a response guaranteed by the next business day. As with the 24-hour voice mail system, the Service Fax Hotline makes it easy for you to fax requests any time, day or night.
Response is guaranteed by the next business day.
This service enhancement will allow you to request pertinent information, such as product literature, HCFA contacts, and shipping calendars, via your touch-tone phone. Simply enter your request from the on-line menu, and the requested documents will be faxed to you in just a few minutes. Your feedback is very important to us. Through quarterly interviews with customers, we are able to continue offering products, programs, and services that are responsive to your proficiency testing and educational needs. Modules not containing analytes regulated for proficiency testing are accepted by HCFA and HCFA designees as an external assessment of quality assurance.