This session provides an overview of workplace theories on both management and motivation and traces our evolution from prior to the twentieth century to today's empowered work force. This program presents the essentials of effective communication, including the communication process, the aspects of spoken communication, the art of listening, the essentials of written communication and the essentials of effective communication at work. This program presents the major legal issues surrounding several human resources topics. This program defines delegation and also what it does not mean and identified barriers to the process. Participants will use key principles and structured interaction guidelines in application to the delegation process.
Participants work in small groups to practice delegation skills.
This interactive program will give leaders an opportunity to learn and practice sequenced steps in giving and taking criticism. Each will have an opportunity to practice in a small group setting. Participants will be able to practice these new skills in small groups. Your Role in Competency Assessment Inherent in the leadership role is assuring the public of competent healthcare personnel. This begins with recruitment and hiring of the appropriate individuals and continues through periodic assessment competencies in a rapidly changing service.