If you still have problems, please email us and we'll take care of the problem. Assuming that the time server you selected is up and running, the most likely reason is that there is a firewall between you and the server. A 'firewall' is a communications device used to provide various levels of network security - some Network Administrators configure their firewalls to block the NTP protocol. Try configuring a different NTP server. If they all result in the same behavior from WinSNTP then contact your Network Provider for assistance.
People ask why they have to configure time zones with an offset from UTC that seems backwards.
The long term solution for this problem is that you ultimately won't have to configure the time zone at all. The most common reason for an unsolicited reply is an NTP Broadcast. NTP broadcasts are used in some networks to reduce the overhead of large numbers of systems having to poll the NTP server for time updates. You can configure WinSNTP to accept NTP broadcasts by using the '-b' command line flag. You can combine the '-b' flag with any of the other command line flags.