Freight carrier must be notified upon receipt of items to insure freight damage claim resolution. Shipping damage not filed with carriers immediately upon receipt will not be covered under warranty. Merchandise that has been modified after original shipment from the Randall factory. Product whose serial numbers have been altered or removed. Exterior finish Normal wear and tear Damage due to misuse, operation outside the specified ratings, neglect or accident.
Warranty claims by anyone other than the original purchaser.
Randall is not responsible for any items left in gig bags or cases. We strongly advice that all personal items, picks, sheet music, chords, cables, tuners, ect should be removed. Freight charges to and from the factory or authorized service center for customer owned goods. Any and all charges if no problem is found. All items being returned for any reason must have a Return Authorization number .