Incumbent operates fairly autonomously, occasionally referring problems to supervisor. This position may require 3-5 years related experience or equivalent education. Typically a senior level position. Answers phones quickly and efficiently and responds to their questions with accuracy. Enters new account information and maintains existing accounts.
Monitors reports for input accuracy.
Performs simple downloads to merchant terminals with FDR help. Follows up with agent bank merchants for additional information needed on the applications for our merchant credit area. Maintains merchant inventory that is on-site. Works with Bankcard chargeback area to prevent unnecessary losses. Orders supplies for merchants as needed.