Also, the exchange will refund the difference if a customer buys something in the store and then finds it advertised cheaper locally within 30 days. For larger amounts, officials said, customers can verify their claim by bringing in the competitor's advertisement. If an ad is not available, the exchange can call the competitor to verify the price. In case we've missed something, our customers can use the Best Price Program. The list contains at least 450 items ranging from health and beauty aids to electronic equipment, one price surveyor said.
Surveyors compare and report their findings to the local store manager.
Prices on small items are automatically marked down if the exchange's price is higher than the competition, the surveyor said. On larger items, however, the manager decides whether to match the price immediately or leave it to the Best Price Program. In most cases, the check-out cashier needs only to see the ad to honor the lower price. The exchange office handles refunds and cases where an ad is not available. All the exchange services exclude commissary prices.