If you disagree, we have to talk. I am not saying that the moral and social reasons for conducting diversity training are not important. I recommend you gather and review when assessing your corporate culture today and where it needs to be in the future. What does your situation, your issues and corporate culture or working environment tell you about your organization. This data can help gauge where the organization is today.
Perception is power.
Who are the future managers and leaders in your organization. Or, like most organizations, is your mentoring conducted informally and typically excludes certain groups of individuals. Customer service is about delighting your customers and being able to anticipate their needs. If your customers are different from you and they feel unrecognized, you will begin to lose them because your customers will go where they are valued, understood, and well served. Don't tell me you can't get this data.