Successful Resolution Whatever strategy is used, successful conflict resolution starts by identifying the problem and the desired behavior or outcome, and then confronting the conflict. Timing and location can be crucial. Individuals should not attempt to resolve a problem when emotions are out of control and a fight could be provoked. In most cases, a private setting is best for confrontation. Confrontation is most effective if nurses actively listen and respond with empathy.
Nurses can establish credibility by being fair and consistent in interpersonal relations.
Nurses need to avoid responding automatically or reactively to other individuals during a confrontation. Take a mental inventory of three personal characteristics most admired in the way others handle conflict, such as assertiveness, persistence, or competitiveness. After completing the list, develop another that includes three personal characteristics that you dislike. The first list will probably reveal traits that you possess and share with individuals whom you can easily confront. By knowing these traits beforehand, you can avoid responding inappropriately.