Knowledge of standardized personnel coding and processing procedures to handle forms and other related documentation. The employee serves under the direction of a supervisor or specialist, who defines the overall work objectives and priorities and who assists the employee with unusual, difficult, or controversial situations without clear precedents. Work is reviewed for appropriateness, and conformance to policies. Guidelines include the Federal personnel regulations and Departmental and NFC procedures. The employee uses judgment in selecting, applying, and adapting general guidelines to specific problems, considering situational similarities and differences.
Works also consists of standard explanations of personnel programs or policies.
The employee applies rules and procedures to perform a range of personnel support activities and respond to inquiries. The work assures that personnel actions are processed properly and on a timely basis, affecting the accuracy and reliability of further personnel processes. Contacts are to obtain necessary information, resolve recurring problems, provide instructions, ensure that all documentation is in order, and obtain cooperation as needed. Work is primarily sedentary, involving no special physical demands.