Terminal dwell time measures how long a freight car is in a terminal before being switched into an outbound train. On-time service performance showed improvement over the year. Monthly Document Hits Union Pacific Railroad Union Pacific is expanding the use of e-commerce to better serve customers and reduce transaction expenses. Customers use the Railroad's website to trace freight shipments, order freight cars, submit shipping instructions and more. Few Railroad customers were satisfied with the service they received during the service difficulties.
Recent surveys reflect customers' positive response to the renewed focus on service quality.
1999 Coal Train Cycle Performance Union Pacific Railroad Service performance improved during 1999 for all commodity groups, but particular progress was made in coal. Coal train cycle performance is the average transit time compared to the cycle time standard set by customer agreements. UP handled a record 1.9 million carloads of coal during 1999 while achieving a dramatic improvement in service. During 1999 customers returned business to the Railroad as system velocity and service reliability improved. Growth was achieved in all six major commodity groups.