The pricing structure of these is complex. Pedantic definitions of who is entitled to use them also present problems. Document delivery continues to supplement on-site holdings. An allocation has been made for document delivery within the library materials vote and no direct charge is made to academic staff and postgraduate students. The costs of document delivery are high and it is not seen by most library clients as a satisfactory replacement for on-site collections.
Many researchers still wish to travel to the great collection of the world to use their materials.
Training as a Coping Strategy Most of the services provided by the library are not immediately easy to use and the library has concentrated on the provision of specially tailored information skills training programs as a means of assisting researchers. Use of personal reference database software is also included. There is considerable evidence that researchers remain fixed in time in the research strategies they use. Creating awareness of new services is extremely difficult. The library uses its web site as one means.