The balanced scorecard is a multifaceted tool that can be used for communications, alignment, improvement, and control. It defines and manages the most effective indicators of future strategic success and can be used to rally organizational effort around vital activities. APQC offers a number of Best-Practice Reports related to measurement. If you are a member of APQC's International Benchmarking Clearinghouse, log in and check out our members-only resources. The Best Practices Database TM has more than 20 abstracts related to this topic.
Members also can access measurement-related case studies.
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