While a successful sales campaign may often be preceded by failures, your telemarketing firm should be flexible with and receptive to any changes you suggest. Pricing When it comes to hiring a telemarketing firm, it is difficult to pinpoint a specific market rate. Costs depend on a myriad of factors, including the type of project, skills and expertise required of TSRs, technologies needed, and even the time and day calls are generated. Many large telemarketing firms require a minimum work order. These minimum orders can range from 1,000 to 10,000 person hours per project.
Most firms charge an hourly rate and bill by the actual time spent on calls.
As the number of hours increases, the cost per hour drops. Overall, the number of calls received or generated determines the actual amount of the bill. The payroll structure of your telemarketer also affects the bill. For companies that do not offer commissions to TSRs, you can expect the base hourly charge to be relatively high. Companies that do pay commission charge relatively less per hour.