Ensuring reliable access to this information is a key requirement. A hospital is a 24-hour environment. Securing PC's operating systems using PC Bodyguard Lab Edition ensures that any user at any time, day or night, is guaranteed a working PC in a familiar format - the default format. The public library is an open access environment. Users of public access PCs can range from the complete novice to the highly skilled computing student.
Uptime is an important issue.
A new user can sit down at a PC every half hour, and each expects to see a desktop set up in a familiar and recognisable way. Library staff have their work cut out without dealing with PC problems, and technical support to libraries is often a low priority - it may be a couple of days before assistance arrives. Elgin Public Library was finding it very difficult to give the level of service their customers wanted. Typically one or two of the PCs would be out of action - even at the start of the day. Now, with PC Bodyguard Lab Edition uptime has increased dramatically.