Small Business Directory Search our directory to find the products, services and partners right for your business. The EAP Cure Continued Silver agrees. Confidentially Yours EAP counselors are bound by the legal requirements of confidentiality, and both employers and employees are made aware of that. All else is strictly confidential. This goes for online consultations as well.
Some folks just feel better about talking to someone outside the company.
Still, Zolkin says that with traditional counseling comes the fear of being seen and stigmatized, unlike Web counseling. Even when employees feel confident in the service's confidentiality, Payne says, they are also aware that participation in an EAP does not relieve them or the company from liability. Likewise, if the employee does not perform, they can still be terminated. The confidential nature of EAP also makes measuring the effectiveness of the service tricky. However, I know employees are very appreciative of the benefit.