Encourage questions and allow for expression of concerns. Respond to any questions and concerns. Restate or reemphasize alternative behaviors. Gain commitment to change. Confirm and get input on implementation plans and establish a follow-through process.
Success depends strongly on communication .
Navigating through the seven steps requires commitment from the organization's top management. It requires a clear vision, shared throughout the organization, repeatedly communicated, and widely circulated. Successful change management maintains a connection with what was done well in the past. It focuses on the process, not the people and uses the past as stepping stones to guide future activities. It also means helping people to use their insights, skills, and sense of values to move forward through team efforts and joint diagnosis.