But the features still aren't simple enough for a user to set up. The company is modeling a set of rules that will put E-mails in common destinations. E-mail applications are merging with other apps and content. E-mail also becomes part of enterprise systems. For example, Prudential has customized Notes to provide workflow between sales repre-sentatives, customers, and managers.
Mobile workers are out solving their own problems.
That leads to administration and security hassles as users forward sensitive E-mail to unauthorized sources to be loaded into cell phones, she says. Prudential is investigating unified messaging, although it's still far from deployment. The biggest problem, says Werbin, will be storing all that data, since voice mail will take up a lot of disk space.