Networking skills to shape maintain internal and external contacts for information exchange are essential. Monitoring of internal operations, external events, ideas, trends, analysis and pressures is vital. This role is about building and using an intelligence system. The preferences of significant people are received and assimilated. There is a dilemma of delegation.
Sharing is time-consuming and difficult.
Communication consumes time. Gaps are identified, improvement programmes defined. Improvement projects may be involved at various levels. The manager can delegate all design responsibility selecting and even replace subordinates. Disturbances may arise from staff, resources, threats or because others make mistakes or innovation has unexpected consequences.