Please be patient when you use the fax support method. We are getting responses back to you as fast as we can. Unless you get a transmission error when you send your fax, we have received it. When voice support call volume is high, the time it takes to get a response via fax and e-mail is increased as well. If your problem requires immediate attention, please use the voice support method.
Most cameras come with software that downloads the photos.
Please call the camera's manufacturer Technical Support for this. The Premium Annual Support Plan gives you one year or 12 calls of up to thirty minutes. Pay Per Incident Plan is for customers who need support less frequently.