There is more information on usernames at the SLN site. Usernames are case sensitive on the SLN site.
Passwords are always case sensitive.
Before you set up a password You need to follow a couple of steps to set up your SLN password. The Gateway document lists a number of steps to follow to check that your system is set up and that you are ready to participate in the SLN course. If you are using Genesee as your primary mailing address, you have a separate username and password. If you do not know what your Genesee username and password is, contact a lab assistant in the T-Wing campus labs or a staff person at an off campus center. Since Genesee faculty are using TopClass for instruction, skip the Orientation in step 5.