Continued violations should be used to initiate further compliance actions. Time available for follow up inspections will vary between jurisdictions. The compliance strategy is more effective if those follow ups are mandated in a realistic fashion, taking available resources into account. Notation in the records of process deviations that occurred and corrective actions taken in response to those deviations should not be cited as adverse findings. Complaint Inspection Consumer complaints received by the PMA about a food establishment requires investigation.
Quick response is required for complaints related to food borne illnesses.
Speed is essential to preserve memories, food and environmental samples. It helps focus the investigation on foods which have been epidemiologically linked with illness. Other foods should not be completely dismissed because as more becomes known about the causes of food borne illness, foods which may not have been historically linked to illnesses are being implicated. The charting of food product flows and the designation of critical control points can help delineate potential problems. If a hazard seems evident, the suspect product or process can be recreated with the cooperation of the establishment and the critical limits monitored.