The University of Oregon Library is committed to providing the best possible service and enhancing the educational and research missions of the University. The principles of effectiveness, efficiency, equity, sensitivity, and accuracy guide all interactions with all those served. Every service desk is a window on the entire library. To fulfil the service mission, we recognize that all patrons have a basic set of rights and expectations regarding service. They have the right to confidentiality and can expect that all their questions and information needs will be taken seriously.
Patrons deserve efficient service and prompt attention.
Their time is valuable and should not be wasted. Patrons should be provided with the skills necessary to become increasingly independent in finding information. Patrons should receive as much assistance as they need. They should have a sense of continuity, closure and confidence following the reference interaction. Patrons should receive as much assistance as they need.