Handle guest complaints ensuring guest satisfaction. Handle disputed charges by guests courteously following department procedures. Stimulates within all employees a friendly and cheerful attitude in contact with guests and co-workers. Be familiar with all hotel packages, promotions, prices and rates to best service guests. Retrieve previous day's Accounting back-up from Night Audit and Front office.
Process remaining non-direct bill accounts according to departmental standards.
Transfer direct billing accounts from city ledger to accounts receivable and tile. Obtain back-up information indicating detail of charges. include with statement and mail. File Accounting copies. Print aging report indicating all statements mailed after 10 days of first billing and submit to General Manager. Assist in calling clients to verify receipt of bills.