We spend 10 days training her, put her to work on one or two floors, and assign a team leader to her and four other people. It used to be that we would have one supervisor over 15 Mary Anns. According to industry experts, the loss for a business when it hires, trains and loses an employee in one year is roughly half of that employee's annual salary. You have to baby-sit them. All day long it is putting out fires.
Many people can work and their entire focus is money.
They just want to get through their shift, collect their tips from everyone, and then they are out of the restaurant and off spending their cash. I have worked with so many individuals like that over the years. But those kinds of workers don't last long here. Catania is not alone in his assessment. Baby boomers watch Gen-Xers with the same sense of worry their parents experienced.