Always check the repair service guidelines in your telephone company directory. Any work requested by the customer, such as moving a drop or cable facility, which would not otherwise be required, can be billed to the customer requesting the work. Many local phone companies offer plans where you pay a fixed monthly fee, and they will fix your inside wire if and when you have a problem with it. Since problems with inside wire are relatively rare, however, you should determine whether this service is worth the cost. Normally, the owner of a building is responsible for having telephone service available to the apartment units and to keep wiring to the units in working order.
Residential tenants are generally responsible for charges for installation of their service.
Check your lease if you are unsure. In nursing care facilities, telephone service to individual rooms may not be a part of the services provided. Customers may have to pay the normal service connection charges plus wiring charges and be responsible for maintenance. Often this is clearly stated in the contract. Business customers usually have a lease that specifies that the tenant has total responsibility for inside telephone facilities.