We endeavour to ship most items within two weeks from your order, however some items do take a little bit longer and may take up to four weeks. If you require your order in a hurry just let us know and we will quote you a firm delivery time. Postage and Packaging We have scaled our rates so that if you order a small item such as a bib you are not paying the same as if you order a larger and more expensive item. We appreciate that you may want to try out our service before committing to a larger order. Please see the individual product page for specific costs.
Postage is calculated automatically on most items.
If you are not satisfied with any of our products, please return it to us in it's original condition, within 14 days, along with the reason for the return and we will gladly exchange or refund. Sorry, we do not refund original shipping charges on returns. Return shipping charges are the customers responsibility, unless we made an error and shipped the incorrect product. Tracking Your Order As soon as we receive your order we will send you an e-mail to let you know your order number. You can use this number if you have any queries regarding your order.