This is more than a cleaning job. You have to be tough and be able to detach from the facts of what the heck you're kneeling in, but you have to be sensitive at the same time. You don't want to screw up and say something stupid. I'd say that was pretty stupid. Smith, Goforth, and Birrer are all optimistic about the future of the industry, ironic in that success depends on an arguably pessimistic belief that murder and suicide will not be going into decline anytime soon.
People die, and sometimes they die in bad ways.
That doesn't thrill me. But we have to acknowledge the fact of mortality when we're faced with it. I've worked a lot of jobs in my life, and this is the only one I've ever seen where people will come up to me and say, 'I can't tell you how much I appreciate this.