Written policies and procedures. Monthly staff meetings. Training provided by outside attorneys certified by the Workers' Compensation Appeals Board.
Supervisors review for proper documentation and approve all files for closure.
Adjusters request supervisors to review and discuss specific claims files. The claims supervisors and Workers' Compensation Manager meet on a daily basis. Outside attorneys can be called and they answer questions promptly. Good communication and good relationship among personnel. No employee turnover for the last two years and very low turnover rate before that.