The registry provides a clear, concise and efficient deliberation of customer support responsibilities.
Registrars provide support to registrants and registries provide support for registrars.
This allows the registry to focus its support on the highly technical and administratively complex issues that arise between the registry and the registrar. Frequently asked questions White papers Downloads of XRP client software Support for email messaging Telephone support from our central Help Desk Fee-based consulting services. Web Portal NeuLevel will implement a secure Web-based multimedia portal to help support registrar operations. To obtain access to our Web-based services, a registrar must register his registrants with us, and must have implemented our security features, including SSL encryption, log in with user ID and password, and digital certificates for authentication. The home page of the web portal will include a notice to registrars of planned outages for database maintenance or installation of software upgrades.