That's a question many credit unions are struggling with, and one among many Y2K issues NCUA dealt with in a recent Letter to Credit Unions concerning final Y2K preparations. The reasoning is that if everything is business as usual, why open on a day the credit union is typically closed. If credit unions were looking for help from NCUA, they didn't get much in the Letter. NCUA believes that management must determine the best approach for their institution in regard to operating hours.
Many credit unions believe that a 'business as usual' approach is most appropriate.
Should you decide to operate on a different schedule than your normal operating hours, it is imperative that this change be communicated to your membership, so that your members do not develop unwarranted concerns. NCUA will be collecting 'health check' information from all credit unions during the century date rollover weekend. NCUA will have response teams in each region to deal with any Y2K problems credit unions may have.