If deemed necessary, immediate phone contact will be attempted. If not successful, recommendations will be made based upon available information. The facts will be discussed with both the tenant and the landlord. Other parties contacted as needed - building inspector, etc. Conflict Resolution Recommendation is developed by the Housing Specialist.
Parties accept recommendation or are encouraged to settle the matter in court.
If escrow was used, distribution of money is made by the Housing Specialist in accordance with the recommendation or a court judgment.