Some antagonists are mature enough to be able to fight fairly, expressing their own opinions while listening carefully to what the other is saying. Most of us can t do that very well, and need help. The goal is to reach understanding. Part of keeping a conflict under control is limiting the number of people who become involved. A simple disagreement between two people can rapidly inflame an entire chapter or ministry team.
People soon choose sides, usually with limited information and high emotions.
Encourage quarreling team members to look within themselves for the source of conflict. This is an area where a leader needs sensitivity and wisdom. A person who has been offended racially and perhaps provoked into saying some harsh things should apologize for his or her reactions. But at the same time, apologizing for one s own misstatements is not a concession regarding the main issue. Understand your goals.