They should make the appointment as they leave the shop from the current appointment. That way, you can count on who will come and who will just call in. Call your regulars the day before the appointment to remind them. Time is money . If a pet has a personality disorder that makes it impossible for you to work at your normal speed, charge for the extra time.
Time is money .
Purchase quality, time saving tools. They'll pay for themselves many times over by allowing you to groom more dogs each day. If you can afford to start with the optimum, purchase electronic tables and the grooming vacuum system . Although it will seem expensive at first, each of those pieces of equipment will save you oodles of time and physical abuse of your body. I've been asked many times to advise new groomers about equipment.