In the early days the real estate brokers called him the deal killer and would block the entrance to the home if they saw him coming. He mentions that he was asked to do the home inspections for one prominent broker s family and friends but apparently not recommended to buyers who were looking at the company s listings. He felt that it said something about the caliber of service he provided. He has always had strong feelings about the issue of conflict of interest in the industry and was outspoken about it. That may be why his business was built on word of mouth among home buyers.
Satisfied clients tend to share their experiences with others.
It is no wonder that consumers today have embraced the home inspection industry and rely on their training and expertise to protect them in the biggest investment of their lives.