Staff get high marks for service. Hours of service are not a problem. There is high importance and high satisfaction with Reference services. Satisfaction with reference staff assistance is even slightly higher than satisfaction with the reference collection. Faculty and graduate student users rate ILS as having high importance.
Staff receive high marks for their knowledge, efficiency, and service attitude.
Undergraduates are very satisfied with in-library access to OLIS, but graduate students are less enthusiastic. There is high awareness and moderate use of the ability and convenience of ordering new books. Overall use of the suggestion box is low. One third of the six administrators responding to this question reported that they have a need to know the colleague who orders materials for their department, but are unaware of the liaison person. Collection Development and Acquisitions staff receive high marks for availability, although under a third of the respondents make use of their services.