Advanced secretarial and clerical work involving operation of a secretarial clerical support services unit or serves as principal support to division management. Work differs from other advanced clerical positions in that either supervisory responsibilities are a significant factor or there is a requirement for significant technical and program knowledge. Positions generally require significant interaction with the general public, service providers, or other agencies and departments. Supervisory responsibilities include participation in employee training and work orientation, hiring and motivating employees, and evaluating employee performance.
Work is performed under the supervision of an administrative supervisor.
Provides secretarial or specialized clerical training and work indoctrination to subordinates as required, including instruction in operation of new equipment, new filing systems, work flow systems, etc. Serves as advisor to other clerical employees in problem situations. Provides clerical support requiring significant knowledge of technical program rules, regulations, and requirements. May perform editing and design duties in preparation of standard forms such as tax forms. May prepare layouts, graphic design and printing activities.