The oral and written expression the employee uses in accomplishing the work of this critical result are made with the necessary clarity for successful completion of required tasks. Oral and written communications are focused, contain appropriate factual information for the assignment at hand, are grammatically correct, properly formatted, and consider the nature and complexity of the subject and intended audience. Communications are conveyed in a manner that achieves the purpose of the communication, and which often requires using a variety of skills and communications tools. Communication failures rarely interfere with completion of work, though at times the receiver must question the employee to secure complete information to avoid misunderstanding. Cooperation with clients, supervisor and co-workers, facilitates successful completion of work.
Work involving sensitive issues is handled with tact.
Work is done without unnecessary intervention of supervisor or other higher level management. Employee uses good judgment in solving office related problems and issues without involving others. Sufficient direction is provided in a timely manner to subordinates on how to carry out programs. Supervisor rarely fails to make decisions or fulfill supervisory responsibilities in a timely manner. Clear assignments and performance requirements, are given, and provide an understanding of the goals of the organization and subordinates' roles in meeting those goals.