This will reduce the number of times that you need to contact your client and will allow you to consolidate feedback sessions and next steps. Rework notes immediately. After you finish project meetings or phone calls, review your notes immediately and fill in details you remember from the session but did not write down. At the same time, make a list of next steps and mark the date they need to be completed on your calendar. Keep everyone informed.
Nothing is worse for a project team than to be left in the dark.
Morale will drop quickly if team members complete work, and then discover the project has shifted direction and their efforts were for naught. Missteps like this also waste project resources, lengthen timelines and increase costs. Make sure the communication processes you have in place keep everyone informed. It is better to copy people on e-mails that may not directly affect them than to leave them off these communications completely. Set realistic expectations.