Monitor unresolved problems. Communicate with supervisor and report unresolved problems in accordance with established escalation procedures. Contact users to ensure their satisfaction with solutions to problems. Produce monthly activity reports for departmental management. Perform other duties as assigned.
Supervisory Responsibility Has no supervisory responsibility.
Budgetary Responsibility Has no budgetary responsibility. External Regular contact with vendors to report equipment faults. Personal computer experience and customer service experience preferred. Hospital or medical information systems experience is preferred. No licensure or certification required.