Please email more links as a result of your research. If I'm missing a y on this chart, please let me know. To keep this chart manageable, I'll delete a column once it's full. I expect you to participate in both our physical classroom and our digital classroom. I'm convinced that one of the main causes of problems is people's understanding of what's going on inside their computers.
Most people have great difficulty trying to explain that in words.
However, how they name, store, and manage files reveals much of their mental model. When I do a BuddyHelp session, I'm always interested in what I see and how people get around and where they put things. Most people do far more clicking than they need to and are far too passive about personalizing their PC's. That's what the P in PC stands for, after all. On the other hand, when I look at how experienced users manage their files, I'm struck by how individual that process is.