Identifies who is calling so you can decide whether to answer the call or not. . Answer long distance calls, so you don't have to return them later. Allows you to avoid certain callers without offending them. . Know who is calling before answering the call.
Terry works with a small group of customers on a regular basis.
Since she talks with them often by telephone, she is familiar with their telephone numbers. When they call her, she normally spends the first few minutes of the call finding and gathering information from the customer s file. Caller ID lets Terry know who is calling before she answers the call, so she can personally greet the caller, quickly locate their file and prepare herself for the call. 2000-01 CC Communications. All rights reserved.