In 1970, technology was data processing and transaction management. Next was IT and information access. There's a shift from data to process. ExT changes all of technology management. Products move from IT applications to exT-based solutions.
Processes move from functional alignment to multi-form operations.
People move from responsive technologists to technology-savvy businesspeople. This transition is not trivial. Structure IT to support e-business network roles. Optimize IT to use external solutions. That gets out of control.