If someone has questions about the various services available at the center, that person should discuss this with their current team. People should know that they have the choice of changing practitioners or changing student clinicians at any time. It is ultimately the patient's choice. However, patients are encouraged to follow a particular supervisor in order to obtain the most consistency in their care. If there is a certain experience that was a problem for the patient, we have feedback boxes in the naturopathic and acupuncture waiting rooms.
People can also ask the front desk staff for a form.
We do pay attention to them. Both the students and the supervisors are constantly being evaluated and held to performance standards, so there is definitely quality assurance. As an accredited institution, we are held to certain standards, and we have so many checks and balances in place. This assures that we do a great job - and I know we do. Buying cleaning products at natural foods stores might seem a safe bet, since such stores are committed to personal health and the environment.