Some of the information may be in number codes. Bring the seat to the telephone so you can answer questions about it. Most problems can be fixed by replacing a part that the manufacturer will send you for free. Sometimes, with an older seat or when the company is out of business, you may be told to destroy it. To make sure it is not reused, break it with a sledgehammer, crush it, or take it completely apart, marking it not for use as a car seat before throwing it out in a black plastic bag.
Many defects are minor, but some are serious.
All problems should be corrected as soon as possible. Unless you have another seat, you should go on using the recalled one while you are waiting for the repair kit. Using a recalled car safety seat almost always is safer than letting your child ride in a safety belt only. New safety seats come with registration cards. If you buy a new one, be sure to register it.