The Information and Analysis criteria examine the effectiveness of information collection and analysis to support performance excellence. A key quality principle is management by fact.
Measurement is essential for better management and for demonstrating our progress.
Many agencies are working to improve their information and analysis systems, and to better integrate that analysis in decision-making processes. Innovative best practices include using the balanced scorecard for organizational measurement. The Adjutant General has determined metrics for every department in the agency and established baseline measurements in customer satisfaction, decision-making, and improvement to work processes. Ongoing customer surveys are monitored quarterly. State employees analyze data to make better decisions.