The Local Authority cannot investigate a complaint, it can only investigate the process followed by the governing body. If you are still unhappy, the final resort is the Secretary of State for Education and Employment. Remember . . . This whole process exists so that your views, and the views of others, can be heard. You have rights.
Pupils have rights.
Staff and governors have rights. The aim is that the complaint should be properly and fairly dealt with. Communications with schools are frequent and are welcome. The later stages of the Complaints Procedure are used rarely but remain part of the process. Services are improved by a positive response to compliments, concerns and complaints.