I would think you would have to be very lucky to be able to type the request into a search engine and return an answer in time. Let me begin by saying I am a novice in the computer realm, so I am sure it is something that I did. It started after I did a Norton system check, which is in DOS and which I know nothing about. After the system check, I tried to use my CD-ROM drive. I have searched for advice from various resources, friends etc.
Nothing seems to work.
Please help me resolve this. To fix the problem, you need to go through the steps of uninstalling and reinstalling the CD-ROM drive. You should shut down the PC, open the case and unplug the CD-ROM drive, then reboot. Let the PC boot without the drive and then shut down again. Now reattach the CD-ROM cable and reboot.