In a usability test, volunteers simulate the actions of voters. Volunteers selected on such factors as age, gender, and educational level fill out ballots in various ways while usability specialists observe through one-way mirrors or video. Problems then can be noted and the ballot redesigned and re-tested. The UPA believes that appropriate usability procedures should be part of every election and other high-stakes government activities. The Usability Professionals' Association is an international, non-profit, professional association with more than 1500 members in the US and 35 other countries.
Members are specialists in evaluating and designing products that are easy to learn and use.
Many usability professionals hold advanced degrees or training in psychology and related fields. The organization provides its members with a wide variety of professional services. Presents the viewpoints of the profession to the public and other interested parties. Educates the general public about the profession. UPAssoc.org or call the UPA headquarters in Chicago at 312.596.5298.