It offers our business customers the solution they need to integrate voice and data information. Interactive voice response systems automate incoming telephone calls and give callers easy access to transaction processing, information retrieval and information dissemination. The call continues interactively under the direction of the system software until the caller hangs up or completes the transaction. The system's database would house a list of the company's 30,000 adjusters. The integrated database also allows users to create customized reports, including how many calls came in, how many callers hung up, etc.
Users also have the option of retrieving data in graph or chart formats.
Improvements make it easier for customers to share speech files, data bases and host computer resources. It is compatible with applications created with previous software. Divestiture made it possible to bring those capabilities to the marketplace. The voice response systems automate incoming telephone calls and give callers easy access to transaction processing and information retrieval. The new version, Release 1 Version 2, includes further enhancements to the unit's network connections and data base capabilities.