We are advocates of fair process, not of individual people. We are done with a case once it goes to hearing. The solution to most concerns is often simple. Out of the approximately 3,300 inquiries the office receives each year, about 700 cases need to be worked on. When it's just a matter of talking to the right person, we set that up.
People come in mad and leave relieved.
Their office is located in Room 335, Tangeman University Center.