Some areas will be leaner than others, because procedures important to one company are included in more detail than they would be at a different company where those procedures would be less important. Another advantage to rolling out procedures as they are written is the ease of use on the end user. Once users are comfortable following certain procedures, it will be manageable to add, delete or revise procedures along the way. Waiting until the manual is perfect means implementing 10 to 20 procedures at one time. Not only will users have to become familiar with an overwhelming number of procedures at once, but the manual will be undergoing revision as it s being learned.
Revision is a way of life when it comes to the manual.
The entire process is as easy as putting on paper what the manual will address. Write a system that works for you and then get that system implemented. Return to Quality Magazine's home page.