Properly used, contemporary telephone technology can create the image of a large business operation. BUT if you don't know how to use the technology properly, you will create instead the illusion of incompetence. Learn how to transfer calls, put people on hold and how to perform other telephone functions. If necessary, make notes to help you remember little-used procedures. Consider using earphones instead of speakerphones.
Speakerphones subject the caller to an annoying echo that makes it difficult to hear clearly.
Ask a caller's permission before putting them on hold. Studies indicate that callers become annoyed after being on hold for 17 seconds. Reduce annoyance by asking permission, explaining why they are being put on hold and by giving an estimated time that will elapse before you return. Answer the phone with your business name and your own name. This is Sandra Jones.