I email her a copy of my invoice that I still have, told her when and how I mailed it back and why. After several emails back and forth, her last email to me was that because I ordered it over the internet, I am not entitled to a credit on my credit card. I am so upset. I have so many physical problems that I may have to have surgery and go on disability. I have an appointment with a neurosurgeon next month.
Money is tight.
Unfortunately, the product Ms. S. purchased through our website is not returnable for credit. This link takes you to a page where the return policies are completely explained. I have copied this information directly from the website into this email. If she has already returned the product, we will return it to her, and will not issue a refund. If you have any questions, please contact me.