They do not want to spend large amounts of money over the Internet. Travel counselors are familiar with vendors and destinations. Clients want customer service. Travel counselors research on-line to be better informed, to be more productive, and to find answers and information more quickly. Travel counselors can quickly contact a client with special deals without being put on hold.
Most travel agencies have their own website for customers to visit.
Having a website creates a wider market reach and they can sell to people anywhere. Travel agencies can now make reservations over the web and continue to receive commissions from vendors. Whether it is to a certain destination or catering to certain age groups more travel agents will find a niche market. Opportunities abound for corporate, international, and leisure counselors, group and meeting planners, customer service representatives, and reservationists. In addition, more and more agents will be working out of their home.