In essence, the challenge is to transform to directly and measurably affect the bottom line. Make the best use of available resources including alternative service delivery approaches where and when appropriate. Develop HR as a resource to management in leading agencywide restructuring and implementing alternative service delivery. The key to reduced costs and improved service is competition. ASD has benefits and risks which careful planning must address.
Top management needs to designate a key manager to plan and lead the effort.
The NAPA project on ASD began with a review of the literature from private sector and public sector sources. A wide range of subject matter experts were interviewed and site visits were conducted with government agencies and private sector firms actively engaged in privatization and outsourcing. A meeting of an expert group was convened to address the topics covered in this report. This work is intended to provide federal managers and HR staff a practical guide to the issues which must be addressed in approaching ASD for HR functions. A summary of the most significant articles are included with this report.