Errors can impact efficiency of own functional unit as well as customer satisfaction. Mistakes are reversible but not easily rectifiable causing lost staff time. Failure to achieve results may cause delays in program schedules and incur an additional allocation of resources. Significant impact from errors made. Errors affect entire unit or program and may damage perception of unit credibility.
Mistakes can cause unit disruption and have adverse impact on external agencies.
Complexity Develops solutions to problems in specific assignment area. Requires knowledge of standard office procedures and unit terminology. Provides solutions to a variety of problems. Requires a working knowledge of standard administrative rules and interpretations within functional area. Provides solutions to a range of difficult problems which may require gathering and evaluating information from a variety of sources.