Q. I subscribed to a 28.8 or 56k service yet my connection speeds show a slower rate. A. Modems show the speed at which the initial connections are made. The actual transmission speed during connections can vary widely depending on line interference and other variables. We have seen connections on our X2 lines with X2 modems that connect at 28.8 but vary during the connection time to speeds as high as 52k. You can also check speeds by doing a ftp download.
Phone lines vary in different areas and noise on the line can affect speeds.
If you connect at a slower speed, try redialing in to the modem. If you are never able to negotiate the 56k technology speeds, please run line tests at the site listed above and then email us with the number you are calling and calling from. To assure that we can give the best connection service at an affordable price, we have implemented an 12 to 15 minute idle time out. After you download email, you should disconnect while you read the mail. I know you like to respond immediately, but you can set you email to send later.