Here's where you can take a small profit and create a fortune for your business. You want to take a systematic approach that'll give you quantifiable results for comparing specific ads, sales letters, markets and advertising mediums. But be very careful. Don't make wholesale changes, test each component in your process separately. No matter how well your ads and sales letters are written, you'll still get questions.
Online prospects are more educated and want more information before they make their buying decision.
In fact, before I make a purchase online, I send an email to the advertiser asking anything, just to see what and how quickly they respond. You'd be amazed at how many times I never receive a reply. When you do respond, do it honestly and quickly. They're hot prospects when they ask a question, so get them the information they want and as quickly as possible, before they cool off. If you don't want the sale just do nothing.