Look at any government budget. The 70 percent that governments can save could be redeployed to unmet needs, used to reduce taxes, or both. What s so refreshing about the Internet is the level playing field. The smallest communities and businesses have the same opportunities as the largest ones to leverage digital technologies. However, one must resist the urge to replicate online today s off-line structures.
Migration requires moving away from today s organization-chart approach to an integrated model.
Nobody wants to navigate 70 different agency Web sites to find out where to renew his dog s license. The Internet is a beacon of uncensored information reaching to the far corners of the Earth. Connectivity holds the promise of spreading democracy and reaffirming the principles of constitutional democracies consent, representation, the public good and citizen rights. Disintermediation will affect every core democratic process, just as it will alter traditional service delivery. It will take the same interactive e-business Web site infrastructures to do it.