Palm used the number of Web hits as a metric for the success of the applet, which became one of the top 10 pages in terms of visits. By 2003, more than 40 percent of e-learning activities will be aimed at external customers. Reducing the burden A second important driver of CFEL, paradoxically, is the need to reduce the training burden that customers pose to organizations. Building learning into products is one way to provide CFEL that achieves that goal. Microsoft has to increase features in every upgrade of its operating system and reduce the training impact to organizations.
Sales depend on that.
Focusing on enabling learning at the time it is needed, in a manner that integrates with the user's work or usage pattern, is fundamental to ensuring success. Gartner Group estimates that such embedded learning will ultimately cost software developers roughly 8 percent of total development costs for end-user applications. The goals of the pilot are to increase customer satisfaction and reduce help desk calls. That level of e-learning will be a major differentiator in the marketplace for virtually all software products and increasingly, Websites. Later when Schwab realized it was losing thought leadership and market share to new competitors, it committed to a broad strategy of educating its customers.