The Mechanical Service Contractors of America has released its Customer Service Training Series, a program designed to allow mechanical service contractors to deliver low-cost customer service training to their service technicians. Each module covers a key concept in customer service such as communicating with customers, listening and asking appropriate questions. Technicians will learn how their customer interactions reflect on their employer and how to make sure that reflection is positive. The Leader's Guide has detailed class content, the full text of the Participant Workbook for easy reference and the Web address for downloading overheads that review key points.
Price varies depending on quantity.
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