I have copied this information directly from the website into this email. If she has already returned the product, we will return it to her, and will not issue a refund. If you have any questions, please contact me. Q-Ray agrees to replace any bracelet found to be defective by us without charge, provided the bracelet is returned postage prepaid along with a proof of purchase within 30 days. This warranty does not cover damage resulting from accident, misuse or abuse, and does not cover correction of the wear and tear associated with normal daily use.
Product is factory sealed to ensure quality performance.
If the seal is broken, it is not returnable. The life and appearance of the plating is a factor of its user's PH type and acidity level. Any imperfection that occurs as a result of either PH or acidity is not covered as part of the warranty information and therefore does not carry the responsibility of the supplier of this product. Q-Ray has one to two year average Ionized life span. Q-Ray makes no representation or warranty written, oral, express, or implied, including, but limiting the generality of the foregoing, any implied warranty of merchantability or fitness for a particular purpose other than those set forth herein.