The heading for this section is centered with upper and lower case letters. You should indicate concisely what results you found in this research. Your results don't have to confirm your hypotheses. In fact, the common experience in social research is the finding of no effect. You should relate these conclusions back to the level of the construct and the general problem area which you described in the Introduction section.
References There are really two parts to a reference citation.
First, there is the way you cite the item in the text when you are discussing it. Second, there is the way you list the complete reference in the reference section in the back of the report. Reference Citations in the Text of Your Paper Cited references appear in the text of your paper and are a way of giving credit to the source of the information or quote you have used in your paper. If there are six or more authors, the first author is listed followed by the term, et al., and then the year of the publication is given in parenthesis. Year of publication in parenthesis.