Self-selection isn't the only reason for the long interview. The hospital team, especially supervisors, get a chance to meet and observe the applicant. After the interview, Chris asks employees for their impressions. New employees learn through an interactive computer program that includes comprehension tests. New hires also get basic lessons in clinic philosophy and protocol.
Trainees receive an employee manual and written job description.
During the second training phase, the new employee gets several days of hands-on instruction from the department supervisor. Each training session covers one of the responsibilities listed in the job description. A few days lapse between the intense teaching sessions so trainees can absorb and practice their new skills. Supervisors check off a list of skills after the new employee is deemed competent to perform the tasks without supervision. Quarterly evaluations point out weak spots and praise strengths.