Yahoo could be considered a portal. Virtual Private Network. This network makes use of the existing Internet infrastructure, but supplies the benefits of security and privacy that you can not get from solely utilizing the public Internet. After filling in all of the pertinent information, the request is submitted by the Web surfer, and in an Internet-integrated contact center system, the request is presented to the first eligible agent via the ACD queue. The agent then initiates the callback.
Web chat is text based.
It allows a Web surfer to contact an agent while viewing a Web site. In an Internet-integrated contact center system, the chat request is presented to the agent from the ACD queue. The agent connects to the call, and chats real time with the surfer, using text. A database that is capable of existing on a Web. Product information, frequently asked questions, and applications are just a few examples of information that can be pushed to a Web surfer by an agent.