Mediation is a shared problem solving process. Mediation is a way of helping people resolve conflicts by talking to each other. Mediation focuses on what each person thinks is important and fair.
Mediation helps people make their own decisions to resolve their conflict.
Mediation is confidential. ARE Mediators are trained problem solvers who listen and ask questions. Mediators help parties reach their own agreements. Mediators do not take sides, sit in judgment or tell people what to do. Mediators cannot force parties to enter mediation or to reach agreement.