Detail your experience and why you left the store unsatisfied. Explain that you will not return to the store until you receive a written response about how the particular problem will be corrected. If you purchased a Mac from another retailer after leaving that store, send along a copy of the purchase receipt to document that you planned to make a major purchase but that the sale was lost because of poor or uncooperative assistance. If you purchased an extended service warranty from the retailer where you bought the Mac please be sure to mention that in your letter too. Mail your complaint to the president of the company or mail it to the address on the customer response card.
Money does talk.
Especially if you want a retailer to listen. The superintendent of schools in Yonkers, New York has wisely chosen to replace aging Wintel PCs with Macs. While the decision to purchased Macs has caused quite a stir in the city, we have only words of praise for the superintendent's forward-thinking decision. He has given the district's students a big lift in their pursuit of higher education. We don't believe the superintendent in Yonkers is in any way bonkers.