In addition, some cable-modem subscribers worry that their computer files are at risk of being read by strangers when they log on to the network. The company responded by updating its software to prevent users from sharing each other's files without permission. Netizens also have criticized the cable-modem providers for mediocre customer service. Telco cable-modem providers aren't immune, either. I was disappointed by how slow the cable modem was.
Providers say they are working hard to meet their customers' demands.
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