Some programs have their own built-in network checks, which search your network for other copies of the program with the same serial number. These programs are sold to be used by only one user at a time, so enabling more than one license is a violation of the license agreement. If you are absolutely sure that you are in the correct folder, and that the program you are trying to key is an application that has not yet been keyed, then you probably have a corrupted copy of the application. Get a new copy of the program from your distribution disk. When I run a report on the active log file, the latest information in the log is never included in the report.
Reports can only see what has been written to the active log file.
For better performance, KeyServer stores a small number of the most recent log entries in an internal buffer, and only writes these entries to the active log file when enough have collected. Once the report sees that this new information has been placed in the log, it will incorporate it into its report window. Because new entries are constantly being created, you might never be able to see the absolute latest information in your report window. The Users window does not show any users, even though I know there are users connected. In this case, there are no licenses held by users, so no user names appear.