Another option is to contact the agency that guarantees your loan. This information is found on your copy of the loan promissory note. Ask for someone higher up if the first person you speak with cannot help you. Work through the system to take advantage of the customer services offered by the school, lender, servicer, or the Department of Education. Allow time for your request to be processed.
Some problems take more time to resolve than others do.
When you have done all you can on your own , contact the OSFA Ombudsman. If this section did not help you, try our Online Problem Assistance.