The Benefits Agency is responsible for handling claims and payments, and making decisions on entitlement to most Social Security benefits. They can offer information and produce hundreds of different leaflets covering all the benefits. You can either call in to their offices or make an appointment. They can send out claim forms for most Social Security benefits, and can offer help with form filling. Every year, many millions of decisions are made about Social Security benefits.
People often feel that the wrong decision was made in their case.
It is usually possible to seek a review of, or appeal against, a decision you are unhappy with. All the evidence is that a lot of people who do this win their cases. You are generally required to appeal within three months of the decision you think is wrong. It helps if you get advice and assistance - and if necessary, representation. You can get appeal forms from local Social Work and DSS offices.