Anatomic, physiologic, and psychosocial developmental variations are incorporated, as well as normal and abnormal findings. M. Simonsen, RN, MSN. 1997. The two videos and accompanying workbooks can be used as effective classroom presentation aids or self-directed teaching tools. Video 1 covers the components of telephone triage, including assessment and intervention, the interview, telephone communication skills, protocols, and documentation. Video 2 uses vignettes to illustrate real-life telephone assessment.
Workbooks accompany each video to guide the user through the material.
Viewing of each video, review of the workbook, and successful completion of the post test enables the user to acquire 1 continuing education contact hour per title.