A second group of students, my 9th grade computer class, created presentations about themselves. I instructed them to follow the buttons in order until they were familiar with the program, and their results were both creative and professional looking. Some of the terminology was unfamiliar to some of my younger students who had never before worked with authoring software. Even though the files were not large, we had to save them on diskettes rather than in each student's allotted space on the server. This was inconvenient.
Product support is a mixed bag.
My telephone call for general support went unanswered, while my e-mail received a very quick reply. A parent had a similar experience. Her initial inquiry did not generate a response, but the following day she did received a return call that included an apology and a quick resolution. So while I would concede that the online help was generally sufficient and the technical support provided by e-mail was prompt and useful, I would welcome improved telephone support for some of the more complex issues. It has a very sophisticated look, bearing some resemblance to PowerPoint, and doesn't subject older students to the cartoon characters of HyperStudio.