Subscribe to our newsletter. You have to know who's best before you can beat them. Benchmarking is where you start. Benchmarking is the process of determining who is the very best, who sets the standard, and what that standard is. The Institute is a private, nonprofit membership organization with the primary goal of the enhancement of global competitiveness of U.S. business by promoting and facilitating voluntary consensus standards.
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This site has sections on benchmarking , knowledge management, performance management, and more. The benchmarking and best practices section includes a library of relevant downloadable resources files. The Australian Organisation for Quality is dedicated to encouraging and assisting the implementation of quality management principles throughout both the private and public sectors of Australia. Books relating to the Deming Philosophy John Hunter's extensive list of books that deal with Dr. Edwards Deming's philosophy for quality improvement. Dr. Edwards Deming's summation of the critical issues in TQM Management.