I don't blame them. The nurses and doctors are not always very pleasant. I have often tried to hold little workshops for them but hardly anyone comes to these. They are always too busy. Exceptions to hospital rules also seem to be prevalent.
Technicians are unfairly overburdened.
Even if robots are used to improve medical analyses, training does not compensate for unethical behavior on the part of doctors. It is the stated policy. But every doctor in this hospital thinks that his patients are a priority and this Gillespie in particular is, you know how you say, a pain in the butt about it. Costs aren't cut since stats cost more than regular blood analysis. In other words, a lack of integrity on the part of personnel does not warrant training on equipment.