This occurs unfortunately even with trained staff that have minimal contact with the patient. It is the policy of the Center that every animal that comes through the door will receive equal treatment that eventually results in his or her release back onto the wild. Except in very special situations, the Center's goal is always to release its patients back into the wild. If a patient's injuries are so severe that even with treatment, it could not survive on its own in its natural habitat, it is euthanized to end its suffering. These policies and the reasons behind them are explained to every person that brings in an animal to be treated.
Most people are very supportive and take a personal interest in the animal they brought in.
Most people take advantage of this opportunity often so they can remain abreast of all happenings and find out when the animal is going to be released. Besides dealing with the public, interns are also responsible for dealing with the patients brought in. If Dr. Mertz or Matt are available they will examine the animals, diagnose, and perform emergency treatments if necessary. But they are both very busy and sometimes even when they are free, they will divert the animal's initial exam and treatments to an intern under their supervision. This is an incredible learning experience, and one that the interns enjoy.