But if needed, I know the iSeries scalability is excellent. The agents feedback is very positive. They find the system easy to use and fast in performance. Because agents were kept involved through the whole development phase, we were able to provide the services they needed. It saves us so many phone calls to the home office.
Updates are very current.
My customer service reps have also mentioned that the site creates a positive image with our clients, even when the Internet may not be their top requirement. For some clients it is a requirement. I m not available during the day to talk to you. Unless I can deal with you by Internet or by e-mail, I really can t deal with you at all. We realize that our clients have made substantial investments in current business systems and that the data in those systems represents a vast resource.