Within organisations the nature of human interactions plays a major part in levels of performance and productivity. The quality of working relationships between people is a crucial variable in organisational survival and success. Through the development of a rigorously grounded methodology, the unique approach of Newfield Australia takes organisational learning to a higher level. This is expressed as second order learning, which is leading edge throughout the world. It is based on the most recent advances in the practical understanding language and communication, which have been made readily applicable for organisational settings.
Second order learning investigates the observational process itself.
Coaches, leaders and managers become skilled observers of how they and others come to form their interpretations, and how these, in turn, determine their behaviour and communication, as well as impact on their relationships. Applying the methodology enables them to become different and more powerful observers, resulting in them being more influential, and consequently generating more effective actions for the benefit of the organisation and its personnel. The range of what we think and do is limited by what we fail to notice. And because we fail to notice that we fail to notice, there is little we can do to change until we notice how failing to notice shapes our thoughts and deeds.