Procurement thus has a real opportunity and a major responsibility to enhance the University's reputation and the good will they command. A supplier sales representative's time is extremely important. A common complaint of sales representatives is that buyers do not give them adequate time or attention to adequately describe or present their products or services. However, the opposite side of this coin is where the buyer is not in a position to utilize the products of the supplier. In this instance, the sales representative should be told at once of such circumstances.
Procurement makes an effort to see representatives as soon as possible, subject to the workload.
The representative who receives brusque treatment is not likely to make an extra effort to render special services, to offer new ideas, or to speak favorably of the person, Procurement, or Stanford. By showing consideration for a seller's difficulties and cooperating with the seller when possible, consistent with contractual agreements and Stanford's best interests. By applying principles consistent with the overall policies of Stanford. See SPI 3.10 B. 2. for more information.