Many libraries, both in New York State and out of state, will copy pages free. We will never incur a fee without first getting permission from the library. Most libraries ask their customers if they are willing to pay the fee. On the other hand, photocopies never need to be returned, so there is no return postage fee. Also, photocopies are sent First Class Mail, so you should receive them within a few days of the owning library agreeing to send them.
Medical articles are a special category.
But we have a way, through New York State, of paying for them so your customer doesn't have to. For this reason, you will not be informed of a medical article's charge. When you get a bill for a medical photocopy , send it to the ILL Department. CLRC Delivery Locations . ILL Request Form.