In those instances where a target population requires specialized assistance from staff, appropriate staff will be accessible on site at the CDC, by phone, or through scheduling. All customers will receive the same introduction to services through universal orientations. Sufficient information about all services will be presented enabling customers to make decisions about which services are appropriate to meet their needs. Describe how customer satisfaction will be measured. Describe which activities or resources will be integrated, i.e., Intake, Employer Services, and reception.
Technology is used as an integration tool.
Integrated assessment provides customers the ability to move from place to place with no redundancy, only value added services. Skill-based outcomes that articulate what employers require from workers create the framework to commonly evaluate assessment information, organize instruction and develop curriculum wherever the instruction takes place. They also provide a common certification to employers and customers of the skills attained and the skills needed. Quality Standards provide an agreed upon level of service delivery across partners and a strategy to achieve integration. Further, they help define a common look and feel of the system to both external and internal customers.