These were not bad people. They just thought that their wishes had become reality. I asked the managing partner about the turnover rate. I asked him how the firm had responded to that trend. But what this law firm knew how to do was recruit.
People do what they know how to do.
But what it hasn't thought about for five seconds is how to solve the underlying problem. You start with a philosophy, and the rest follows from that. If you believe in training and developing people, you don't necessarily need a huge training budget. If you believe in reciprocal commitments, you start by building those commitments with the people you work with. If you believe in information sharing, you share information with the people you have the most contact with.