Remedy Leads Management is a comprehensive contact and opportunity management system that automates and optimizes the telesales and marketing processes. Remedy Leads Management improves sales productivity, increases success of marketing programs, and shortens the sales cycle. Internet functionality provides customers a self help web interface where they can access the knowledge base and submit and review tickets. Emailed messages automatically become service tickets, and all email between the customer and the business that references the ticket is automatically attached to the ticket. CRM applications can also automatically email solutions or updates to the customer when their service ticket is resolved.
Prospects can also submit requests for information via the Web.
Now Remedy provides comprehensive CRM solutions whose fast deployment of applications lets customers easily adapt the robust functionality to meet their business needs and quickly modify them as business requirements change. Remedy acquired BayStone Software Remedy s CRM solutions were developed by BayStone Software and have been in production and use in a variety of industries. Remedy acquired BayStone in October 1998 and because the applications were already built using the AR System, integration and availability of the CRM solutions was fast, giving Remedy the ability to quickly deliver CRM solutions to companies in the mid tier market. Remedy delivers comprehensive solutions with a flexible and robust environment and a sound architecture. This helps organizations establish a market advantage by reacting to opportunities faster and more economically than their competitors.