As customers indicate an interest in obtaining a product, we begin the process of consulting with our client. We work towards a clear understanding of our mutual responsibilities. The customer selects a product mix based upon their needs and product we have available. During the agreement process, we work individually with our client to document each step required to ensure their success with the defined product mix. Each client will be assigned a Customer Assistant who is responsible to help them through this process.
Planning sets the stage for our customer's satisfaction and success using our products.
We understand different people learn using different processes. For that reason, we will deploy training given multiple learning styles. We will train over the phone and in articles in our organization's newsletters. We will provide follow-up and advanced assistance. We will make certain that our trainers are equipped with the knowledge, classrooms and equipment required to train.