E-commerce absorbs more course time than any other type of service, but we also examine other settings such as financial services, health care, information systems, and transportation. There are modules on the similarities and differences of operations in e-commerce versus other service industries, structures of service industries, design of services, profitably utilizing service capacity, enhancing the quality of services, and managing service projects. Topics in capacity management include revenue management, queuing models, and simulation. A recurring theme is the integration of service operations with marketing, finance, and information systems. Managing Corporate Knowledge Knowledge management has emerged as an important management practice in organizations.
Many firms use advanced information technology to support effective knowledge creation and sharing.
This course covers technical, behavioral, and organizational bases for effective management of knowledge in organizations.