The world's largest airline has been feeling the pilot squeeze for three long months. With the recent announcement that 2.5 percent of all flights will be canceled in August, there may be no end to the frustration. Thousands upon thousands of pissed-off passengers are spewing venom at the ticket counter, vowing to never fly United again. The central problem seems to be communication, or the lack thereof. Passengers want to know what's going on.
People can deal with the truth.
The truth, as they say, will set you free. It may also send you scampering to another airline. Consequently, management occasionally tells little white lies when the situation requires. Our labor union devised a work stoppage that would last a specified number of days. On the eve of the strike, airline management flexed its media muscle.