Likewise, we may choose to solve problems by transforming relationships, but only if that's an appropriate way of getting from where we are to where we want to be. Either way, a destination and a way of getting there belong in different categories. These questions should be answered before proceeding. For it is good to have medicine, better to know how it works, but best to know what conditions it can treat. Then we need to diagnose these conditions, which requires adequate tools.
Some disputes involve little conflict.
Others are symptomatic of deep conflict. Although disputes and conflict often occur together, they are different phenomena. Conflict is defined primarily by a general state of negative feelings. Disputes are primarily about specific contested facts. And disputes over facts can be dealt with through a dispute resolution process, whether it be non-adversarial mediation or adversarial litigation Adversarial litigation can safeguard the liberty of a person who is wrongly accused.