Other material and images in the modules was created or supplied by web designer, Deana Noack, and images other than photos are copyright 2000 by web designer. The project was developed by OLC with support from the State Library of Ohio, and was designed and developed for OLC by Deana Noack and edited by Jennyann Noack. Your help was greatly appreciated. Some photos were taken especially for the project by Wright Memorial Library and London Public Library. Photos or questions not credited to a specific library are from London Public Library.
Many photos link to a larger version by clicking.
If no caption appears with the photo, the library name is usually given as alternative text in pop-up windows that appear when the mouse hovers over the image. Photos for the home page were chosen by date received. The material is divided into six separate modules. Modules 2 and 3 provide more in-depth material about specific behaviors and actions used in the reference process. Module 3 emphasizes model reference behaviors and actions, providing trainees with information on what to DO when conducting reference interviews.