When they fail, because we all depend on them, we have a crisis.
Some crises are bigger than others, but for the customer, the fix can never be too fast.
He is a computer specialist at FEMA's Information Technology Services unit. ITS manages the independent agency's central help desk. That includes people who prefer manual work processes and those who resist changing the technology status quo. Lack of end-user training is the main issue, said Thomas R. Ringer, chief of FEMA's headquarters Operations Branch. About 1,000 FEMA employees and contractors work at Washington headquarters, and others are at three remote locations in Maryland, he said.