When the nurses first began using the reminder letters, they didn't waste time and effort perfecting the mailing's appearance. Instead, they simply jumped in and tried it. Once they saw it was working, they invested in more professional-looking cards. But Family Care Network has found pre-planned visits are worth doing. Physicians benefit from having the information they need at the time of the visit.
Patients benefit from an encounter that is more in touch with their individual needs.
And staff members, especially nurses, benefit from the efficiency and sense of order it brings to their work. It still takes a lot of work and a lot of time to care for these patients, but the outcomes are tremendous and that makes the effort so much more rewarding. Brandi White is a senior associate editor for Family Practice Management. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference.