Member Services provides free and for-fee technical support and customer service to members of all of Juno's online services. Manage the Telecommunications Division, with an internal staff of three people responsible for the development of Juno's Internet access network. This unit currently negotiates and manages relationships with major Internet services vendors for the provision of these services, and also monitors network performance, and works to optimize the distribution of traffic across vendors and access numbers to drive costs down and to improve quality. Manage the Business Operations Division responsible for maintaining the financial models used to generate projections for Juno's online services, setting performance targets for operations units, monitoring financial performance to provide early warning of potential problems in beating targets, and identifying opportunities to cut costs or improve efficiency. The selected candidate will be a highly intelligent, motivated and mature professional.
Relocation is available.