HelpDesk staff are the primary contact on questions related to software, telecommunications, network, and lab support. In addition they route and track questions to the most appropriate IT personnel and college for resolution. The HelpDesk also makes available desktop and server software for faculty desktops and departmental servers across campus. One of the 24-hour labs is a Super Lab, complete with a smart classroom and full range of multimedia equipment. Many departmental labs have extended evening and weekend hours.
Printing is available in all labs.
Information Systems also extends a variety of technology support services to faculty, staff, and students. This includes software training, consulting assistance for research and instruction, software distribution, and web consulting. Students and faculty can attend free training seminars at our Training Center in Smith 412. It is equiped with PCs, Macs, and smart presentation equipment. Faculty may reserve this facility as well as a smart classroom for their instructional needs.