Historically, organizations have attempted various methods for procuring intellectual capital. Inherent to these techniques is the encapsulation of knowledge. Return to Contents Problems, Solutions, and Problem Solving Organizations produce and deliver products and services that address customer needs and requirements. Programs are collections of problem-solving efforts. Methods specify how to conduct problem-solving efforts.
Processes are realizations of methods.
Methodologies are taxonomies, or well-organized collections, of related methods. Capturing, communicating, and levering knowledge in problem solving . Specifying, visualizing, constructing , and documenting solutions . The two perspectives enable the effort to be managed and performed. It is the process that harnesses the foundation established by such a language that has the potential of yielding a competitive advantage.