They believe that every question you ask comes with its own hidden agenda, that what you are really looking for is the weak point that will allow you to destroy them. Even when, with a lot of care and attention, you manage to win these people over and make them your clients, if you or your team make one honest error, these clients will be gone. They believe that whatever negative experiences happen to them are all part of the big conspiracy against them. Selecting and excluding people at the outset is the best way to ensure good client relations. Many problems with clients are caused, not by external events or by deficiencies in our interpersonal skills, but by the perceptions and expectations of clients themselves.
Some people just don t make good clients.
Create a strong interview process, so that you can quickly and efficiently remove the problem prospects before they get inside your inner circle. The price you pay for letting them inside is wasted time, wasted energy, emotional drain for you and for your staff, and certainly loss of revenue. Focus on working only with terrific clients. You ll be amazed at the increased income and job satisfaction you will enjoy.