Four such marks merit a written incident report, Young said. But Verizon executives said the unions have blown the stress issue out of proportion. Rabe also questions the unions' tactics. For example, a radio advertisement featuring Cleo Young and another woman does not disclose that the second woman is not currently a call-center worker, but a union vice president. Challenger said the lack of downtime at call centers creates an environment more stressful than in other industries.
Many jobs give more emotional space.
Young said she once was required by the company to see a physician after she logged more than 60 minutes of bathroom time one month. Employees' bathroom time is monitored by requiring them to punch 333 on their telephone keypads when they leave for the bathroom and again when they return. Rabe said stories like Young's were hard to believe, and that many such stories, even if true, could most likely be attributed to individual managers acting independent of company policy. News Jobs AP Shopping Archives Entertain.