Terminate Get all the facts straight. If someone is complaining to you about a volunteer, ask them to write out an objective account of a behavior or incident. Give the problem some time if you possibly can.
Some problems clear up or just don t seem as important as time passes.
Check in on your or the complainer s role in the problem. Get everyone s side of the story. Use only concrete, factual terms. Don t say, he seemed or she did when someone only said so. Be sure you note dates on everything.