So get out of the game as fast as you can. The ideal situation especially with employees is not ending up with difficult ones. The human resource answer is to be proactive. If IQ tells you what a person can do, EQ tells you what a person will do. Willingness is integral to creating a motivational environment, at home and at work.
Willingness names the key to getting all the pieces to work together.
Willingness fits in with maturity. Recently a manager spoke to me about an employee. But what I ve come to realize from the work you do with EQ testing and the workplace is that we forgot the main thing. We didn t get the emotional commitment we needed. We were mesmerized, I guess, by the technical and intellectual capabilities of the new hire that we just naturally assumed that the productivity would flow as a result.