The system automates the calling process, and the flow and follow-up of the call as well. The program has a real-time call screen designer, rapid voice detection and pass through, selectable positive answering machine, fax, and modem detection, and selectable call hours per region. Aspect Telecommunications has rolled out Prospect CTI Software, a family of call center computer-telephony integration application development tools and server software. The software streamlines the development and implementation of computer-telephony integration applications for call centers equipped with systems from Lucent Technologies' Business Communications Systems Operating Unit, Aspect Telecommunications, and the Switching Systems Division of Rockwell. The software used to manipulate the dataset can create crosstab reports of spending by household income, size, education or other details.
Users can also specify criteria, then pick consumer unit and spending fields to create a subset.
Database Marketing has introduced a new intelligent agent for prospect identification. The interface preselects prospects who look like a company's best customers and provides a list of names and contact information. The software searches a 120 million-household database and delivers results within 24 hours directly into customers' computer system. The model includes a preparation phase to identify objectives, survey design, data analysis, and recommendations. Harte-Hanks has also released an inverted database structure with the software, which is intended to improve speed and add flexibility.