What to do if you have a backup Report any sewer back ups to the City's Utilities Division, who will check the City's mainline condition in the street at no cost to you. If the blockage is not in the City's mainline, you will need to contact a sewer-cleaning contractor. When hiring a contractor Make sure the contractor understands the City Code and cleans your service all the way to the mainline, not just to the property line. How a sewer service line connects to the City's sewer main Root blockage of service connection Property owners are responsible for cleaning and maintaining the sewer connection from the house to the sewer main. Piercing or cutting these lines while digging or boring poses risks, some of which may be life threatening.
State law requires communication between people who dig and underground utility companies.
One-Call, the statewide notifications center. One-Call will transmit information to operators of pipelines, electrical and telephone lines and other utilities regarding property location and the type of work being done. Each utility will determine if their lines pose a conflict. The Utilities Division does not locate private utilities, but will locate the City's water, sanitary sewer and storm sewer lines. Location marks are estimates based on the best available information, and the exact position may vary up to 24 inches.