Dickersons also keep a roster of customers celebrating a birthday. We want to make them feel like someone special. We make sure that they know we appreciate them. Employees also earn monthly bonuses if they've reduced food costs, for example, by cutting meat properly to minimize waste. When they come to work, we expect them to leave their problems behind.
Smokehouse also encourages employees to take an active part in the operation of the business.
They know our goals and we let them make decisions. When they're involved in a business, they tend to care more and perform better. New employees are put on probation for two weeks and at the end of that period, Marci and the staff vote on whether to hire the individual permanently. Smokehouse's future has promise. We'll become known as a 'custom grill'.