The No. 1 concern for restaurants is employee turnover. Wait staff workers' duties vary with the type of service provided by the establishment where they work. They usually take customer orders, serve food and beverages and total checks. Sometimes, though, they may greet customers and take payments. Most of the training for wait staff workers is done on the job.
Many schools offer hospitality and food service vocational education programs.
Many eateries require some previous experience as a server. But we really look for a good attitude and professionalism. Antonio's has served fine Italian food for 10 years and employs about 35 people. It has openings for four servers, Picano said. We have GSRs who come around to tables and get customers refills on their drinks or whatever else they may need with their meal.