It is a summary of about 1000 pet peeves - little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. To go to the order form for this book, click here. From Turnover to Teamwork is about how to keep the good workers once you have them.
People stick around because they want to.
People leave because they don't want to stay. Turnover and teamwork are not things, they are predictable consequences of the working climate in an organization and the better you understand how the process works, the more successful a manager you will become. To go to the order form for this book, click here. Guest-Based Marketing is about how to build sales from your existing customer base. Every restaurateur wants to build sales but nobody has an endless supply of money and most operators have had only limited success with more traditional sales-building techniques and approaches.