Having a vision of where your business is going and sharing it with your team. While some may think new age leadership is a freshly minted idea, its really not The old rules of basing business decisions on a real knowledge of the customer still apply. What is different is creating a more entrepreneurial environment, versus a traditional top-down management approach, better positioned to take advantage of changing markets and new opportunities quickly. In this day and age, being a small business has many competitive advantages. Small businesses, unlike their larger corporate counterparts, have an innate ability to react more quickly when new opportunities present themselves.
Small businesses are closer to their customers than larger businesses.
These front-line ties should be nourished and cultivated on a daily basis. Developing customer rapport and feedback is key to business growth. When you listen to your customers, they'll tell you their needs and uncover new opportunities for you. Take advantage of your close customer ties. Your business will reap the rewards of mutual respect and idea exchange.