The head of the department is Black. Quintero noted that attitude means everything in the environment. The faculty and staff set the tone. Employers should put out a positive attitude for better work from student employees. Rebecca Nieto commented that Dr. McKee's office has a high retention rate, and Rebecca believes that is all about attitude.
Students feel good about working there, and it can go the other way.
Students can motivate faculty and staff. Palmer said that she does like the counselors who work with her, and she stayed one summer to work. She did miss home and her mother, but the people here do care, do ask how you are doing. They have encouraged her. Moya said Financial Aid has helped a lot, but not as much as U. of Toledo or U. of Findlay.