Groups that function at a higher developmental level make more money. If you're fighting, there's no room for work. The days of Alexander Graham Bell working alone are gone. Today, you need eight or nine people to make anything work. When Wheelan works with a group, she begins by educating members about the stages of group development and moves on to goals and responsibilities.
Most people think it's about individuals.
I get them to think differently, to clarify goals and roles. The most important role, she notes, is that team members have a genuine responsibility to others, regardless of how they feel about them personally. Here's my data. She takes the alternate approach. They have to want to do it.