Applicant Identification Information Former Addresses Past Employment Trend Reports detail the promptness of an applicant's ability to meet regular financial obligations. Pertinent Public Records such as collections, lawsuits and judgments. That impression is made up of any number of factors, such as employee helpfulness or product quality, factors that can be quantified and assessed. Here's where mystery shoppers enter the picture. The objective information they gather can be used to effect change and improve customer satisfaction.
Mystery shopping is the gold standard for evaluating customer service.
Information culled can be used to monitor retail outlet operations, improve service, benchmark competitors' positions measure training effectiveness and even re-evaluate and shape company strategies. Mystery shopping can be considered a customer's eye view of a business. Typically, a trained mystery shopper enters an establishment anonymously, poses as an average customer and observes predetermined details, actions and activities under guidelines that the client has determined with the mystery shopper provider. Benchmarks or performance standards may be established against which performance data can be measured. Improvement can be demonstrated later and the best practices enriched.