The resident manager is the person whose impact is the most direct on a property's performance. RST is very careful about interviewing and hiring new resident managers. Resident managers are trained and retrained. They are made aware of the big picture. They are taught RST rental practices along with the pertinent aspects of landlord-tenant law.
Resident managers work under a contract that covers both state and federal laws.
RST resident managers attend quarterly seminars where management policies are reviewed. At these meetings guest speakers keep our resident managers and staff on the cutting edge of property management. They also view videotapes produced by RST about policies and procedures. In addition, managers are invited to attend professional seminars beyond RST's in-house managers' educational programs. The primary responsibility for serving a building and its residents lies with the resident manager.