Here are the other two Ps in the last of our four parter. A service culture and service-driven people may be developed by the dynamic transformation with the five P's. In turn, the customer gives the same to the service people, making their job more pleasurable. Pleasuring the customer will bring customers and their friends back to our business. It is a multiplication of success.
Many people dislike serving people.
It's because they fail initially to give the customer pleasure and, likewise, get nothing in return. Next time when we become apathetic in our jobs, try putting a little pleasure in it and see the difference it makes. Partnership is built on ownership. The dynamics of this symbiosis is that every party will enjoy more caring, pleasurable and value-created relationships with one another, thus generating quality service culture together. There should be mutual ownership of the service business and its staff without hierarchical barriers.