If the item has been shipped directly form the manufacturer, we will work as an intermediary between you and the manufacturer. Most of the items available on our website are covered under a manufacturer's warranty. If there are any defects with the product you have ordered from Home Theater Express, please contact us immediately . The product must be unopened and in perfect condition . The percentage charged is dependent upon the product and the condition.
Perishables are non-refundable.
If any product sold by Home Theater Express fails within the warranty period, please contact us. Home Theater Express will act as an intermediary between you and the manufacturer's warranty center. Ultimately, the warranty is between you and the manufacturer. If the product fails after the warranty period is over, we'll direct you to the manufacturer for help. Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet.