Lewis provides an overview of how technology is integrated into various levels of instruction at the Bedford Learning Center. The center's computer aide works with literacy staff to make new learners comfortable. Initially, learners use software that helps them practice using the mouse. Then they write a small piece, perhaps the writing sample they did during initial assessment or just their name. New readers work with CD-ROMs such as first dictionaries or with language experience compositions.
More advanced writers use word processing to revise and edit their work.
At every level, students learn computer skills while learning to read and write. Groups that are working on projects use the Internet for research. Email, chat room, and graphics programs also build communication skills. According to Lewis, the use of technology results in increased retention, improved recruitment, and better learning outcomes. Students acquire valuable workforce skills, including knowledge of data processing, word processing, spreadsheets, and databases.