To expedite ordering under the old system, people had memorized the manufacturer's product code for the supplies and ordered based on the items' code numbers. The eSource project team responded by building a reference table to correlate the product codes with the names of the items. Where the team did encounter resistance was from employees who had built personal relationships with suppliers and didn't want to lose them. Other employees resented having the system dictate decisions about specific products and brands. As with any major initiative, it's vital to get the client base engaged and involved.
People support what they create.
CIBC took some of the surprises out of the project by hiring consultants who had installed such systems before.