Our rates are established by Ordinance or City Council Resolution. Customers are asked to make checks or money orders payable to the City of Tempe. Please do not send cash. The due date applies to current charges only and does not extend or otherwise alter any previous due date, notice, or agreement regarding past due charges. Please allow at least five business days for processing if payment is mailed.
Payments placed in our drop boxes post the following business day.
A drop box is located at City Hall, at the south end of the parking lot on the west side of the inverted pyramid building at 31 E. Fifth Street. Credit Cards Customers may pay their bill, at no additional charge, using Visa or MasterCard. Payment Assistance Residents who may have trouble paying their bill should call us immediately and speak to one of our representatives. We can also provide the names of organizations in the Valley that might be able to assist residents experiencing financial difficulty. Should the past-due balance on an account exceed the equivalent of one monthly bill, a customer will receive a Final Notice specifying the deadline to pay the overdue balance to avoid additional charges and possible interruption of service.