Walt Disney is credited with a seemingly endless supply of optimism. And that optimism seems to play a significant role in the success of your company. I like to think we are all very optimistic. That s probably a trait we bring to the company. When I attended your Quality Service program, I learned that Disney puts huge effort towards hiring the right people, particularly people who can provide quality service.
Optimism is a key part of it.
We are careful to hire what we call right fit talent. Walt recognized way back when that the right fit requires optimism, a positive attitude, plus the necessary skill set. These are all key components to great casting. We are in the entertainment business and we call our employment process casting. And we call our employees cast members.