It's their presence and spirit. They play a big role in the quality of experience people have when they come to Mt. Carmel Medical Center. For visitors, that experience starts with the volunteer at the front desk who can provide directions to patient rooms, the various hospital departments, meeting rooms for the various civic organizations that gather at the hospital, etc. Jan Hamilton is chairman of the information desk volunteers. Each morning Martha Latty and Jackie Wright take the coffee cart to patients and their visiting families.
People wait for our coffee.
Surgery hostesses work with family members waiting while loved ones undergo surgery. Dottie Mitchell is chairman of this program. She and the other surgical hostesses can provide coffee, soft drinks and a sympathetic ear. They also serve as the family's liaison with the surgeons. After the surgery, we escort the family members to a special room so the surgeon can talk with them privately.