To provide excellent customer service, UA employees must be client-focused from their initial contact through the conclusion of their dealings with others. Customer service is a difficult term to define or measure because people tend to have different standards for it.
People tend to recognize good customer service when they receive it.
Their perceptions are usually influenced by how employees act while helping as well as what employees do to help. Employees must be polite and respectful to create a positive first impression. Good customer service extends beyond the first impression. The following guidelines for effective business practices will help employees ensure a positive result in their dealings with internal and external customers. Internal customers from UA and other units on campus should be treated with the same respect and courtesy as external customers from the general public.