Wages are generally higher in big cities. A few larger employers have employee retirement plans. Rental Clerks can expect to spend some nights, weekends and holidays on the job. Many employers will accept applicants with no sales experience if they are confident and have the potential to persuade customers to rent things. Employers look for workers who are able to work well with customers, care about their problems, and treat them with courtesy and respect, even in difficult situations.
Most employers expect a high school diploma and knowledge of basic business math.
Workers applying for these jobs are expected to speak English well, have readable handwriting, and some experience in customer service and cash handling. More and more rental clerks need basic computer skills to use terminals and bar code scanners. Computer knowledge gives applicants an advantage, especially with bigger companies. In these organizations, an experienced rental clerk may promote to crew leader, supervisor, or in time to department or store manager. Some people move into other retail or wholesale jobs.