Report cards and performance indicators are discussed further below. Like their academic counterparts, report cards for mental health and substance abuse services are intended to provide feedback on achievements and problems. Content refers to the topics that are addressed. In school, this would be the courses rated. The two most common dimensions covered are access and cost.
Point of view refers to the perspective taken.
In school, the perspective is that of the teacher. In a behavioral service setting, the perspective might be that of the payer, the managed care entity, the provider, the consumer, or family member. Most frequently, the point of view is that of the managed care entity. Intended audience can be both explicit and implicit. In behavioral service settings, the explicit audience could be the payer, the managed care entity, the provider, the consumer or family member.