He says the retail business has been changing. The stock room of the women's shoe department is the place Snow frequents and is familiar with. Other benefits smaller retail stores can provide include their ability to react to changes in the marketplace and their cohesiveness with the community, he said. He says service also has changed slightly since his career began. Providing for the customers' needs has received much less priority with the swarm of large retail outlets.
Retailers are less interested in truly educating the consumer about their products.
On that note, Snow says he thinks maybe the customers also have changed.