This book is not a cure, and I'm not presumptuous enough to think I have all the answers. The main focus of this book is to help you realize that, though you can try to change someone else's behavior, in reality, you have little control over the actions of others. What you do have control of, is your reaction to other people's negative behavior. Unfortunately most of us are on automatic pilot and react the same negative way, to the same kind of negative situations, whether that way worked in the past or not. Then, because we don't feel we're in control of situations, our self-confidence deteriorates.
Many serious problems surface when men and women try to communicate with each other.
Their different communication styles are not readily understood by the opposite gender, so misunderstandings and misinterpretation of both verbal and non-verbal messages can be the norm. I've devoted a complete chapter to this perplexing communication problem. Difficult People seminars endorse the techniques described in this book and use them often. Many have taken time to write to me after their seminars to offer their wisdom and have given me additional tips on how they handled their difficult spouses and children. You'll learn techniques that will enable you to remain calm, gain a more positive attitude, and maintain your emotional well being when faced with life's negative situations.