Hierarchies of position gave way to hierarchies of expertise. Then came intranets. Oliver Muoto believes that we will soon experience the next great wave of digitally driven change. At the same time, everyone is using the same basic services, and that improves the cohesion of the company. Some of those modules are Web-software building blocks.
People expect more than what most intranets offer.
They want more than just links. They want news. They want applications. They want commerce. And they want all of it their way.