We've agreed to ship products and provide customer service for orders we receive from the Usability Bookstore. Below, The Usability Group consultants have compiled some of their favorite books on quality, usability, and software engineering. These books elevate the importance of quality and usability. If you substitute a computer for the motorcycle, Pirsig helps us to understand why a usability gap exists. An Inquiry into Values Robert M. Pirsig, Bantam Books Published 1991 Pirsig's sequel to ZAMM defines the metaphysics of quality.
Smart design is the new competitive frontier.
This business management best seller reveals what makes excellent companies. Peters' stories illustrate the value of iterative design in developing excellent products. Out of the Crisis W. Edwards Deming 1982 His teachings are credited with causing the shift in dominance in the auto industry from the United States to Japan and then back again, as quality management methods were instituted to competitive advantage. If quality shifted the competitive balance in manufacturing, usability can shift the competitive balance in high tech products and Internet commerce. We have organized the books listed below in our Usability Bookstore around the ten steps of The Usability Group's Roadmap Model.