Advertises in telephone directories, newspaper and Public Service Announcements as well as outreach to other agencies. Has a small paid staff as well as volunteers who are always available. Answering machine is available at other times. Phone lines are limited but calls are answered as thoroughly as possible. All staff are volunteers and are scheduled two to three times monthly.
Service can be erratic due to limited number of volunteers and training.
Number of calls received varies but the average is 15-20 calls per evening. All welcomed to call but unrelated call may be referred to more appropriate services. All staffing is volunteer. There is usually one or two operators on each evening. Allows telephone communications between TTY users who have hearing and speech disabilities and standard phone users.