Family owned business, like S. J. Smith started by Ms. Smith-Brecht's grandfather 50 years ago have succeeded because they have grown smart and stood by their products. The family-owned business understands family. It supports the Little Leagues, fire department, schools and other civic organizations. The decisions to donate are not made at corporate headquarters on the other side of the continent. Independent companies can be more flexible than large corporations.
Specialized billing is an option for some customers and they can provide training.
Ms. Smith-Brecht said. Independent family owned businesses agree, customer satisfaction and service is what helps them stay competitive in a business being overrun by chain stores and franchises. It's a lot of little things that make a huge difference, according to Rustic Inn owner Ken Vroman. The real strawberries in the daiquiri and strawberry margaritas, the homemade salads and dressings and the homemade noodles served with entrees are a few of the things that make a difference at his restaurant that's been in his family over 30 years. Mr. Vroman said.