No flexibility was shown nor concern for the fact that by not working with me on this occasion she was losing my business permanently. This salesperson was exceptionally rude to me, the CEO, and showed no concern at all for her responsibility to keep us coming back to her studio. When I made the initial comment about how the disk had always been free with sheet purchase, she did something I couldn't believe any sales person would do, especially to a CEO of a company like mine. I was insulted and appalled at her behavior. I get lots of customers every year because my brides tell their friends to get a gown from me and not the competition.
Word of mouth is everything.
I have a Behind the Scenes section for my website. This incident will appear online where people worldwide can see just how the livingston, nj branch values customers. If I have sent this message to the wrong email address, please forward it to the correct people in your company. The internet is the marketplace of the future and I'm one of the first in my field to start there. I'm a pioneer in the area of cyber bridal salons and the right photos are essential to my survival.