For more WebTrust pages use selection bar above or navigation box at bottom of page . T he entity maintains effective controls to provide reasonable assurance that customers' transactions using e-commerce are completed and billed as agreed. This principle requires that the entity has reasonable policies, controls and procedures to ensure that the customer receives the goods, services or other materials ordered through e-commerce for the amount, quantity and other ordering criteria as agreed upon. This includes matters such as appropriate transaction identification, transaction validation, accuracy and completeness of transaction processing and related billings, and the disclosure of terms and billing elements. This principle is important to promote confidence in electronic commerce.
Positive acknowledgment is received from the customer before the transaction is processed.
Transaction exceptions are promptly communicated to the customer. Transactions are billed and electronically settled as agreed. Billing or settlement errors are promptly corrected. The entity maintains controls that allow for subsequent follow up of transactions. Reports of non-compliance are promptly addressed and corrective measures are taken.