Service indicators to see if we re routinely serving our customers needs. Safety condition indicators to monitor for accidents and injuries. Problem indicators to monitor causes and occurrences of known, chronic problems and breakdowns. Observable data see and record. Results data see at end.
Process data early indicators, adjust the process before the undesirable results occur.
Observable data is preferred over opinion data and process data is preferred over results data. Results data is used as an indicator, which allows change in the process. Focus on the work not the staff member regarding improvements. Sometimes bad results are not reported due to fear and the data is then skewed. Define the purpose of the data-gathering system as a whole.