For example, Managing Difficult Behavioral Symptoms instructs assisted living staff how to anticipate, identify, understand and manage difficult behavioral symptoms brought on by such causes as anxiety, depression or dementia. Quality of Life is designed to heighten staff awareness of the need to value and promote residents independence and dignity. In addition, NCAL and the Briggs Corporation have partnered to offer the assisted living community other quality educational products, including Documentation Systems for Assisted Living, Policy and Procedures for Assisted Living and Staffing for Success in Assisted Living . NCAL also offers its members discount subscriptions on The Resident Assistant, a bimonthly educational newsletter written for frontline staff. Other professional development resources about compliance with several federal rules and regulations are also available.
Members receive discount prices on all professional development materials.
NCAL also offers educational seminars that are designed to keep assisted living administrators apprised of the latest trends, innovations, theories and legal developments that affect their operations. Quality NCAL is an active participant in the Assisted Living Quality Coalition a group of assisted living and consumer organizations that work together to address the quality issues surrounding assisted living services. Development of quality performance indicators is another one of NCAL s priorities. NCAL also believes that customer satisfaction is paramount. Working with the Gallup Organization and the University of Wisconsin, NCAL has developed a premiere customer satisfaction measurement tool for assisted living residents.