Encourage questions and allow for expression of concerns. Respond to any questions and concerns. Restate or reemphasize alternative behaviors. Gain commitment to change. Confirm and get input on implementation plans and establish a follow-through process.
Success depends strongly on communication.
Most important of all, the communications must be honest, flexible and empathetic. Navigating through the seven steps requires a clear vision, shared throughout the organization, repeatedly communicated, and widely circulated. Successful change management maintains a connection with what was done well in the past. It focuses on the process, not the people, and it uses the past as stepping stones to guide future activities. Change management means caring, listening, and responding to individual needs and concerns.