Most banks have signed up to codes covering what they tell their customers and how they deal with them. Problem is that the codes are voluntary. Code of Banking Practice - Operating since November 1996, and now under review by independent consultant Dick Viney. Disclosure, Principles of Conduct and Resolution of Disputes.
Similar codes apply to building societies and credit unions.
Viney will soon release an issues paper. Electronic Funds Transfer Code of Conduct - Applies to electronic banking. Transaction Fee Disclosure Working Group - This committee grew out of the EFT Code review. The issue was made the subject of this separate forum. Chapman inquiry - The Federal Parliament's Committee on Corporations and Securities is inquiring into fees on electronic and telephone banking.