To every problem there are many possible and often equally appropriate solutions. Unfortunately, when we are presented with life's problems, we often become fearful that we will fail or get hurt somehow, so we contract, rather than broaden our thinking. We mentally circle the wagons when we are afraid, instead of scouting out a new trail. Solution sleuthing is a technique to free up your imaginative responses. To consider the different impact that a complaint or a question has on your creativity, try imagining your initial response to each.
Nobody has any personal time.
Likely, you would commiserate with the misery. You could try . It is likely that you would intuitively start scanning your mind for possible solutions. When you turn complaints into questions, you stimulate your imagination to search for solutions and energize yourself to prepare for action, change, and improvement. Your outlook is on your intent to move to a better place, not on pitying yourself for being stuck in your present murky spot.