Unfortunately, the runaround happens on our campus.
People take notice of organizations that consistently provide excellent telephone service.
Make sure you really listen to what the caller needs before you transfer the call. To avoid making assumptions, ask the caller questions so that you really understand which office can help them. Let the caller know that you are going to transfer the call and give the caller the name and phone number of the person to whom you are transferring. Before putting the transfer call through, talk to the coworker who is receiving the call and give that person as much information about the call as possible. Explain why you are transferring the call and, again, be sure you are transferring the caller to the right person.