If it is determined that the filling florist did not make the delivery attempt it is our policy to provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault regardless of the circumstances. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement then the recipient should contact the florist who made the delivery. In almost every case the filling florist will gladly replace the arrangement. Bear in mind that flowers are perishable.
Proper care is required.
It is the responsibility of the recipient to follow any care instructions provided by the filling florist. If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to have the filling florist replace the arrangement. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error. If the cancellation is received after the order is delivered then no refund can be issued. The customer is given the option to remove items or reduce the quantity ordered.