Tips for Macintosh users . How to accurately enter and verify data in spreadsheets . Backups and handling magnetic media . Introduction to the Internet culture . View answers to computer questions .
Participants get individual feedback on their strengths and weaknesses.
Be prepared to explain the rationale for Open Book Management . Know which Stage of Quality Management your organization is and where it is headed. Read the questions auditors might ask about each of the 20 Elements of the ISO 9000 Standard. The Malcolm Balridge National Quality Awards has created value by recognizing praise-worthy organizations based on a common national Criteria of excellence. Compare your approach to business against how others answered the Quiz for Small Business Success .