Leadership Organizational culture the way things are done starts at the top and filters its way down. Changing an organization s culture takes time. It needs the commitment of the entire senior management team. Internal communication is important for developing the culture within your organization. External communication is important for managing your relationships with various stakeholder groups.
Questions Asking the right questions is important.
Hard times have caused everyone to search for the magic required for durable donor support. Part of the answer lies in our presuppositions. The questions we ask in the first place have a powerful influence on the answers we ultimately get. A question is both a spotlight and a set of blinders it highlights one area for inquiry, but at the same time cuts off areas that otherwise might provide answers. This resulted in the hard sell, an approach that turned out in the long run to be counterproductive.