If you want to motivate employees even more, reward the results you reap from measuring. A manager of a printing company told me that he measures wasted paper. If the production employees meet or exceed the goal by producing less waste, the company splits the profits with them. My auto service center informed me that their sales, service, and auto body departments administer customer satisfaction surveys to every customer. If, together, they hit or exceed a certain predetermined satisfaction rating, they all receive enhanced benefits and bonuses from corporate.
Rewards add precision to measurement inspired motivation.
If we want salespeople to simply make sales, we emphasize the first sales commission. If we want salespeople to create relationships and long-term accounts, we emphasize the backend commission. By rewarding team measurements, we can influence internal customer service in addition to individual service efforts. Summary To motivate employees, be an exemplar. Being an exemplar will enable you to attract and hire highly motivated employees.