Services provided directly by division staff include case management nurse oversight information, assistance and advocacy. The division also sponsors the Regional Long Term Care Ombudsman program which receives, investigates, and resolves complaints from residents of long-term care facilities. Services are provided to functionally disabled individuals over age 18 receiving subsidized in-home care, adults in residential care, and persons 60 years of age and older and their caregivers are eligible for services. Annually, direct services are provided by the division to approximately 2,700 individuals, and 3,200 are served by contracting agencies. Over 1,780 are served by the Ombudsman program, and an additional 7,000 people obtain information and referrals each year.
Revenue is through state and federal grants and contracts administered by the division.
The Human Services Division is responsible for carrying out the largest array of human services program planning, administration, and support provided by the department. Eight of the 11 commissions, boards, and councils supported by the department are staffed by employees within this division. The accounting, financial, and grant management responsibilities of the department are also located within this department. The Developmental Disabilities Program plans and develops programs and administers contracts with 11 local agencies which provide direct services to clients. Community education services are provided through contracts with other agencies.