If this valve at the meter does not work in an emergency, call 441-7571 so that Lincoln Water System can shut your water off at the stop box, which requires a stop box key. Lincoln Water System and most licensed plumbers have these keys. If your home was constructed prior to 1987 and it contains lead soldered copper plumbing or lead pipes, you should allow the tap to run for a minute or so before drinking. If lead is present, the highest concentrations will be in the first draw of water that has been in the plumbing for an extended period of time. A water main may be shut down because water personnel are working in the area.
Prior notification is given before water is turned off for scheduled work.
You should call the telephone number listed on your door hanger or correspondence. If you live in an apartment, trailer court, condominium or multiple dwelling residence, contact the property manager to make sure they do not have the water shut off for maintenance purposes. Contact the Water Billing office at 441-7551 to determine if there has been an error in your billing. The Water Service Center can schedule an appointment with you to have a service worker verify the accuracy of the meter. Most high water bills are caused by service line leaks, faucet or toilet leaks, or outside use greater than previous years due to hotter or dryer weather.