Few firms provide ongoing training, so people are stuck doing things the way they learned in the initial classes. As a result, much of the functionality of software goes unused. With children, we know that we must train, reinforce, and train again, over and over throughout their lives. With training in the office, however, we think that one big burst is enough. It is not.
Ongoing training is the only way to achieve that goal.
Classroom training for children is conducted in one hour chunks. That is not an accident. People learn better in small bites. Adults want to take their training and put it to use immediately. Then tell them what you told them.