The ability to influence the decision making process. Personal Power a. expert power b. Coalition formation - of others in org 2. Cooperation - change viewpoint 3. Exchange of favors - good ole boyism 6.
Power is used best when never used.
Safety valve - conflict brings hostilities into the open to be resolved. Confrontation - resolution through face to face negotiations 2. Superordinate goals - common objectives shared by all, but groups must work together 3. Resource expansion - expand tge desired objective to reduce conflict amongst the people competing 4. Avoidance - a method of ignoring conflict.