These are drawn from real life situations and have been prepared for use in the program. They provide an excellent opportunity for interaction and learning among participants. The teaching faculty are experienced ADR professionals, expert in the specific needs of the insurance industry. The resources of the teaching group is augmented by the cross-section of insurance business experience represented by students from various insurance sectors in the class. The goal is developing analytical decision-making skills.
Special emphasis is placed on the practical.
The program is tailored to the evolving needs of claims and dispute management in an ever-changing economic environment with growing consumer expectations and demands for accountability. Facilities at the Michener Institute support the teaching of the program. Total actual class time is in excess of 50 hours. Certificate of attendance from York University.