Supervisory, planning, and administrative work for the Enhanced 911 Program operating in the Department of Public Safety. Duties include developing procedures for and administering operations of the public service answering point for 911 services throughout the state.
Work is performed under the general supervision of the division director.
Coordinates work flow and develops and maintains office policies and procedures. Supervises four supervisory positions overseeing the enhanced 911 call takers. Coordininates staff training and certification. Develops and maintains operating and recordkeeping procedures that comply with applicable laws and regulations. Maintains liason statewide with the Enhanced 911 Board, emergency service providers, data processing and computer staff, and law enforcement entities.