Knowledge, experience, and expertise in domains of discipline, industry practice, and internal practice Knowledge Management Process Stage 1 Identify Determine needed core competencies, disciplines, and knowledge domains. Assess experience, knowledge, and expertise Identify gaps in capability and quantity. Stage 2 Collect Identify knowledge sources. Edit, refine, and summarize selected knowledge. Collaborate on knowledge work through communities of practice and virtual teams.
Support work through on-line advice, tutoring, job aids, help, reference, and resource services.
Stage 7 Create Extract and discover new knowledge through learning, knowledge elicitation, lessons learned, research, experimentation, and creative thinking. Stage 8 Sell Develop and market new knowledge-based products and services.