Engineers responsible for the design of manufacturing facilities may lack certain details about safety regulations, resulting in future conflicts with safety design experts. Problems also arise between the designers and their customers. But that's what people do anyway. Unfortunately, people are not very good at conflict resolution. Communication among people, as interesting as it is, is not very productive for work objectives.
People get frustrated.
We have to prevent the participants from being frustrated and motivate them to continue what they are doing. The aim is to create software tools that not only identify conflicts in advance but also describe fine details about the nature of those conflicts to better pinpoint a resolution. Computer support for conflict resolution is not new. Some companies have used it in designing new products. What is new is the idea of using computer-supported conflict resolution for the design and redesign of facilities, Nof says.