They generally find that using Pine for E-mail is very simple. Skilled users - already online somewhere. This group needs little more than to learn how to log in from their own Internet providers, and then the basics of Pine to be able to subscribe and participate in the CABL Online Alliance mailing list discussions. Some may opt to participate through their provider's own E-mail access. Pine classes are available at the Charlotte Mecklenburg Library.
Problems are rare and mostly resolved very quickly.
Some may need to be convinced that the idea of online collaboration can be highly useful, but once that hurdle is overcome, these users become very eager to learn more. Occasionally you may find someone who has never used a computer before, but it hasn't been a problem. Only a couple of times was it necessary to visit the office again, and that only because it was hard for the user to explain what was not working. Now the user knows what happened and how to fix it should it happen again.