Now you are ready to re-install Office 97. We have mastered forced-restarting the Mac, but we can't get our work done. The 12-month warranty is almost up, and we are trying to figure out if it's a lemon. It's loaded with ordinary software like Telnet, Microsoft Office and Eudora. A string of technical people have looked at the crashing and hanging problems we have with Word, Excel and e-mail again and again.
Nothing ever helps.
Several virus checkers indicate that the system is free of infections, and the hard drive and RAM test out 100 percent. The hard drive is less than two-thirds full. The mood around here is not pretty, and if the windows in our office opened wider, we might have chucked the thing a long time ago. Please let us know if we should contact Apple and demand a new computer before the warranty runs out, or just plan on buying a replacement pane of glass . . . While 16 MB is, strictly speaking, enough to run System 7.5 to 7.5.5 by its lonesome, when you add an application or two, especially a memory nosher like the Office suite, you are bound to hear that crashing sound you've come to dread.