It's a problem no one likes to talk about, though it exists in many businesses. Whatever name it goes by, it is unacceptable. Yet in salons and spas, the disappearance of product from the shelves is not the only problem owners face. They also face shrinking appointment books, as employees arbitrarily mark off time for personal services and errands. An informal business structure almost invariably leaves room for problems to develop.
Real leaders recognize the difference between power and authority.
To assume power over a business, one need only subjugate its employees to your will, perhaps through threats of termination, loss of benefits, etc. The rule of power is far different from the rule of authority. Business owners are vested with authority by their employees, thus implying an element of democracy. And as an extension of the owner, the business also receives their full respect. This means that product stays on the shelves, and hours stay on the book.