Billions of dollars are being invested in this phase of the new economy buildout. And billions of dollars are being squeezed out of bottom lines around the world.
More efficient businesses produce goods and services that customers want in a more timely fashion.
Efficiency is nice, but I am convinced there is more going on. If it is only to improve efficiency, or prove to the world that you get the e-revolution, you will be out of business or acquired by 2005. Last month I had the opportunity, as I do every spring, to moderate a series of lectures that CIO sponsors at New York University's Stern School of Business Management. Millions of workers could be displaced or find themselves out of work.