Other trainers build their site without any measurable objectives in mind, and that's another mistake, says Helsel. If management is going to support the program, the top executives have to know the answers to those questions, she says. Not so, says Bauer. Her company is developing a site that includes courses, text-based information and interactive material on the company's intranet. They will add links to other educational sites and allow supervisors to track who has done what.
People have to learn how to use the training.
They need to be walked through the process. We're asking people to take more responsibility for their learning, more responsibility than they're used to taking. Mary Kay Giunti, vice president for technology training at Bank of America in Charlotte, N.C., agrees. The bank spread the word about its virtual campus by placing stories in employee publications, creating a link to it from the Bank of America intranet and having trainers available to answer questions. Inc. All rights reserved.