Dell performance is superior for its class. When Dell offers a 166mhz notebook the speed is there. The keyboard was floating on top of the notebook base. Clearly this is a case of user abuse. Customer Service Attitude.
Technical support is helpful and patient.
There are times when they are almost too honest. Here is the best address to get the most current files. I don't know if they will continue to be successful. I do credit Michael Dell for instilling an attitude that transcends how people normally react. Paul took it to Corinth.