With returning employees, we review policies, objectives, operational responsibilities. Just before opening, we have a hands-on day, where we make sure computers are working, check stock counts, review maintenance and equipment. Outstanding team workers, nominated by fellow employees, get their 15 minutes of fame once a month. In another grand-slam idea, managers and supervisors distribute Busch Bucks to workers caught doing a great job. The Busch Bucks can be redeemed at stadium eateries and retail shops, or exchanged for incentive award checks.
Motivation also plays well in school foodservice.
Annual recognition for those who go beyond the call of duty helps in team-building, says Lilla May Hunsley, school nutrition director for the more than 80 schools in the district. Gwinnett rewards for training as well. Workers earn an extra 20 cents an hour if they are certified with the American School Food Service Association. At the University of North Carolina, one dining-service perk goes straight to students' AllCampus debit cards. A link with Marriott offers another advantage for the Sodexho Marriott account.