Just like email, TeleMail recipients can reply, forward or save each interactive message on their existing telephone and answering machine systems and even live connect back to the sending organization . No new equipment is required. The SoundBite TeleMail Service is provided as a turnkey ASP service utilizing carrier-class telephony infrastructure that is both scalable and burstable. Subscription Content Delivery Services Reliability and Scalability SoundBite's TeleMail employs an Internet-based architecture designed to scale to millions of calls per day. Built on a redundant cluster of telephony servers, SoundBite can quickly and efficiently increase capacity to meet the growing needs of its customers through the seamless addition of incremental telephony servers.
Reliability is achieved through sophisticated server management and redundancy.
Even in the event of a system failure, all outstanding activity on a failed server is automatically routed to a different redundant server, thereby ensuring integrity of the service and uninterrupted processing of messages. SoundBite Communications' operations staff has extensive experience in maintaining the highest level of operational excellence. The SoundBite TeleMail Service is the only outbound messaging service able to initiate message distributions entirely from the most convenient and ubiquitous access device available today - the telephone. Simply by making a traditional call into our TeleMail System, you can record a message, define a group or find one in your Address Book, and initiate a message distribution through a series of simple, intuitive steps. This access-anywhere capability is utilized daily by the tens of thousands of SoundBite users who have adopted our service.