This factor measures the purpose of regular work contacts with others, regardless of the method of communication. Supervisory contacts and duties, both given and received are excluded. Purpose is to exchange or collect information. Involves relaying learned information that the receiver can readily understand in order to solve factual problems, errors, or complaints.
Negotiation has fiscal or programmatic impact on an agency.
Purpose is to arbitrate, resolve differences, and authorize action that directly determines the agency's mission. The result directly affects agency policy.