Bumps in the Road One major problem area has been the natural resistance to change found in any individual or organization. While redefining roles and relationships, the parties had to learn a host of different communications, interpersonal, business, and organizational skills after 35 years of traditional management. For example, a new skill would be learned, or consensus reached about something, yet employees would be unable to put it into practice at the work site. Or they would forget about the agreements made once they walked out of the room. That is, they thought it was just a fad.
Morale is up.
The nature of grievances has changed. All teams have standards for using benefit time. Employees and key stakeholders have been integrated into the decision-making structures of the business. WPCD has won many technical awards and is recognized as an international leader in the wastewater industry.