If a customer wants their name removed from lists used within SBC or by its authorized agent for telephone, direct mail and on-line marketing, we will honor their request. Transmit information between service providers necessary to provide customer service, Provide information to a law enforcement agency in response to a court order, warrant or subpoena, or to others pursuant to a court order or lawful process, Provide information to ensure the safety or protection of our customers, employees or property, and Survey customers, under nondisclosure safeguards, about the quality of service provided. Additional details are provided on the attached chart. Access to customer information is permitted by authorized personnel with a need to know only for valid business reasons. Each employee is held accountable for proper safeguarding customer information.
Violations can result in disciplinary action, including dismissal and criminal prosecution.
Except for the limited release noted above, or with the permission of the customer, individual customer information is not shared with any organization outside the family of SBC companies or its authorized agents. Sometimes authorized employees in SBC's family of companies or its authorized agents use customer information for marketing new products or services to existing customers. We will respect and abide by their choice. Get further information on SBC's Internet Privacy Policy or related questions.