35 minutes The ability to communicate clearly is an essential business skill.
People produce their best work when they communicate openly, honestly and with respect.
But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. This course outlines a framework for being assertive and examines each stage in detail. Think Right - strategies to achieve sound thinking. Say it Right - using four steps that will enable you to speak assertively. Right - identify positive and negative body language and look at the importance of tone of voice.