In some cases, the counselors may refer a client to a State Department office for direct assistance, but the decision to contact the Department resource rests with the individual. While it is important for counselors to know a client's history of contact with LifeCare, this information may not be shared. The company, which has many years of experience with other federal agencies, complies with all Privacy Act requirements for the protection of records. It does not share any individual's information with the Department and will destroy all data collected on Department employees once the contract ends. Employees who choose to use the service should keep in mind that there are always some security aspects to the methods of communication with LifeCare.
Phone calls are fast and easy to make, though possibly more expensive and easily monitored abroad.
E-mail is also easy and generally accessible from any computer at work or at home that has Internet access. Abroad, outsiders also may monitor e-mail from private computers. Computer experts in the Department say a good rule of thumb is to avoid putting anything in an e-mail that you would not want to see on the front page of the newspaper. While the web site offers some integrated security features, it should not be regarded as completely protected. In all cases, employees will have to make individual choices based on their needs and requirements.