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While the travel industry is notoriously competitive at the company level, it is also highly cooperative. The author has been fortunate to receive information and guidance from many fellow airline and hotel marketers, partners and competitors alike, through the years. It's no wonder that FFP miles, while hardly adequate compensation, are considered a kind of hazard pay by road warriors. He is a nationally recognized expert on all things frequent flyer program-related, and his advice and analysis are regularly featured in such major media as USA Today, the New York Times, the Wall Street Journal, etc. Tim worked in the travel industry for more than 20 years, on both the airline side and in the hotel industry.