Reminded me that just because you can get away with yesterday's service today, doesn't mean that you will be able to get away with it tomorrow. Life, as they say, is a moving target, and that thunderous rumble you hear growing louder by the minute is the sound of oncoming hordes of end users. This gave the actual speech the extra boost from the audience's surprise and gratitude when they realized that the speaker did not mean to keep his promise of repetition, but actually meant to entertain while enlightening them. As an editor, I have always avoided writing editorials that tell readers to read the magazine they already have in hand. Readers have a quicker, politer recourse to pushing their way over stacks of occupied chairs.
Readers can just flip by laudatory editorials and go straight to the articles they extol.
No matter how far apart they started professionally, they seemed to have ended up very close together. The two articles resonate despite the wide variance in backgrounds of the two authors. Both express concerns with data quality on the Web and how they can distinguish the solid content on their sites in the midst of the Web's high noise level. Both are user-driven and expect to improve their products and services as the Web brings them new clients with new needs and perceptions. Both have begun struggling with electronic commerce issues, specifically how to price or charge for their services.