ROI Framework ROI Framework Identifying and measuring eCommerce solution successes is quite challenging. First there is the difficulty of quantifying impact.
Most technological changes have direct or unintended consequences that defy measurement.
There is often a leap of faith that needs to be taken for eCommerce solutions, and this faith is sometimes difficult to find today. Identify Costs Identify and estimate the Internet application costs. Create Success Criteria Identify success criteria relevant to the process or application you have selected. Be careful not to underestimate or forget the intangible benefits of eCommerce - improved communication, shared knowledge and cultural unity.