Another thing that I would like to say was how poor Air Canada are when you fly between Canada and London - I have an experience of trying during Christmas and it was a disaster. It seems that Air Canada overbook every flight and that they do not understand what reconfirmation means. I called them to reconfirm my flight and clearly stated that I will need my seat, and they say I am confirmed - the next day at the airport they try to take me off the flight due to overbooking. I did not buy a discount ticket and I reconfirmed my seats. After a long argument they pulled someone off the flight so that I could be on the plane - the crazy thing was that this whole thing happened again on my return flight.
Quality is in the eye of the beholder and everyone is entitled to a different opinion.
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