It is also not simply a matter of having good comprehensive written programs. The process of safety involves people, every day, every minute. Content consists of WHAT you want to achieve, or your goal. Content defines the scope and end point of a task or project. Process on the other hand is the group dynamics of HOW a project, procedure or goal is accomplished AND the effect these actions have on individuals and groups for future accomplishment.
Process is the single most important factor in affecting success or failure of a task.
Properly used, process can be used to effectively set and enforce standards, convey positive expectations and solve problems. Every business has well defined job descriptions for every thing from the company Comptroller to the Custodial Staff. Everybody knows that, if the lowest level employee's job doesn't get done, nobody's happy. Of course the pat answer is everyone. Nice thought, but let's look at the real picture.