Most conflicts must be addressed and resolved. The group has an accepted method of resolving conflicts. The ability to resolve conflicts is a key skill. Must not miss a meeting because you are needed for the success of the team. All tend to put on a happy face and accept the median or common skills.
Team does better than a collection of individual efforts because all contribute all their skills.
The SIER model for listening and responding was given. This is the basis for effective communication, for coping with conflict and for dealing with difficult behaviors. The criteria for selecting responses are given. Guidelines are given for being an effective chairperson, for coping creatively with difficult behaviors and for building teams. All provide unique skills, information openingly, all seem to provide full set of pertinent skills.