Most curricula omit how to use training to improve people's performance. Training is a powerful tool if used properly. Training is on of the most expensive options for improving performance and trainers may know of less costly ways to help your people be more productive. If you insists on a training program it may be internal or external. Either one you choose, you must do your homework.
Trainers agree that identifying the problem is the key to improving performance.
When a manager comes to her with a training request, they go through the list and together they determine primary concerns. Training is the fix for only the first of those seven factor. One final suggestion, be prepared when going to the training department . Describe the problem and what successful performance would look like if the problem were solved, Mager leads people through a process of analyzing goals to help them see what is and what ought to be. While trainers may understand how to diagnose performance problems, they may not understand how each department does business and how that department contributes to the bottom line.