I get speeds of over 400kps everyday.
Online gaming sucks due to latency.
Tech support sucks and will say they will call you back, but they won't. Aiming satelite can be a difficult task, but once you get the signal it is worth it. Is this a two was satellite if so, you should not have had to install the dish your self, in fact its illegal. The FCC requires a certified installer for the installation. Since Two way satellite sends packets, it sucks for online gaming or streaming video.