XPS also provides online data verification, eliminating duplicate entries and junk data, saving time and improving overall data quality. Going forward, PSINet customer service reps will get immediate access to all customer information, improving their ability to deliver quick responses to customer inquiries. PSINet plans on expanding its XPS deployment by integrating realtime scheduling, daily sales updates and additional data sources into the portal desktop. XPS-powered Portage brings together the broad range of information created and used by PSINet's sales and customer support personnel. This helps our employees meet their performance goals and deliver outstanding service.
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