That makes it ever more likely that recruiting wouldn't be as insulated from the harsh realities of the loss associated with attrition. It would be a good, organic improvement. People don't quit their jobs, they quit their friends. We heard this simple and powerful insight last week at the CTO conference. It crystallized our thinking.
Retention is about the support and celebration of a social network.
Attrition is rooted in bad communications or bad social fit. If life were only so simple. The desire to have problems stated in ways that will respond to broad programs appears to be embedded in the minds and hearts of corporate America. The countervailing force appears to be the desire to have problems defined in ways that clearly blame management for being too unwilling to change. Let's look a little closer.