Agents can view a list of active and queued calls and take the next call or select a prority caller from the list. TeleVantage's multi-level auto attendant ensures that calls are always routed to the most appropriate group. Call Logging and Reporting TeleVantage logs all calls and lets you enter helpful call notes for your records. Use your personal call log to keep up to date with your important contacts, tracking whom you've called, who has been calling you, and who needs to be re-contacted. Call them by simply clicking on their entry in your call log.
System administrators can use the system log to track patterns and monitor usage for efficiency.
Choosing a long distance carrier can be a perplexing and costly task. One company might have the best rate for short calls, another for longer ones, and still another for international calls. You'll see direct savings on your phone bill. Multi-Level Auto Attendant TeleVantage's auto attendant provides friendly and efficient call answering. Use it to efficiently handle all your calls, or use it just when needed - when your receptionist is away, or after hours.