There are many ways of dealing with a conflict.
Some people try to avoid it.
Some people become aggressive in an attempt to 'win'. There is no point in asking us to be sensible, to control our emotions, to understand the other side's point of view, to try and seek an amicable compromise. We tried, and in so many cases it simply doesn't work. All Management Skills seminars are derived by the same logical approach and are based on the same method of Socratic teaching. No wonder they have a similar flow, even though each session has a different, specific objective, and of course, the content is very different.