They asked questions and observed. They looked for potential partnerships. Then they trained. In some organizations, the maintenance folks know far more about the organization than the training folks. They're out there, working with people in variety of departments, learning what goes on day in and day out.
Training is a support function.
That means we exist to serve the needs of the other departments. No, of course not. You didn't have any ownership of the vehicle and didn't much care what happened to it. It was just a tool to be used and discarded when not needed anymore. We take better care of our own car because it belongs to us and we care what happens to it over time.