As soon as you notify the SACS Office, your account is frozen and a hold will be placed on your card prohibiting further purchases. Soon after your phone message, you must report your ID card loss in person to the SACS Office. For your protection this card is non-transferable and its use is restricted to the person whose picture and signature are on the card. You may not lend your card to anyone or ask them to purchase items for you with your card. Refunds are made by mail only within approximately 20 calendar days after requested in writing at the SACS Office.
Refunds are mailed to the address provided at time refund is requested.
Partial refunds of balance are not made. Only the balance at the time the card is reported missing and is invalidated can be protected. This limit does not apply to Bookstore purchases. Balance may be carried from semester to semester as long as the student is enrolled. The University reserves the right to deactivate an account not used during a 120-day period, reactivation will require a visit to the SACS Office.