In the unlikely event a flight is oversold, all customers are advised that more seats are booked than are available. In exchange for volunteering, customers will receive compensation and alternate travel plans. If there are not enough volunteers, American Trans Air will deny boarding. Customers who have complied with American Trans Air's check-in requirements and have been denied boarding involuntarily, are entitled to compensation. Details on compensation are available at airport ticket and gate counters.
Regulations require name identification on the outside.
We recommend placing identification on the inside of baggage as well. Name labels are available at ATA ticket counters. Checked baggage is subject to inspection and customers may be required to present identification to claim their baggage. Such items should be carried personally by the customer. Fragile or perishable items will be checked only at customer's own risk.