Market conduct means making sure insurance companies treat their customers fairly in accordance with the law. We sample their claims to see how they're paying them, if they're following the law. I inherited a good department. I think I made it better, especially in the field of solvency. He recalls another benefit of Act 796, the workers comp law.
Mediation is used a lot now.
That cuts down on the time and cost of resolving complaints. The attorneys don't like that. Pickens likes to explain to laymen that plaintiffs' attorneys are often out to make money for themselves through the practice of law. One plaintiff's attorney, Thomas P. Thrash of Little Rock, has had a nasty public exchange with Pickens. Thrash called Pickens a puppet of the insurance companies.