Engineers, Accountants, Auditors, HR managers, Customer Service Reps, and Programmers can document how they do their jobs and then share this information with anyone who needs it. Nor can it safeguard your organization from publishing inaccurate information. It's important to do some upfront planning and be knowledgeable about techniques for creating effective online content. As information service professionals we have the opportunity to create truly dynamic, interactive content with navigational links to all sorts of related information. But this exciting opportunity also offers new challenges .
Web documents present a new paradigm and require different design techniques.
For online policies and procedures to be effective, they must be concise , steps must be clear , and instructions should not be overly complicated . In fact, studies show that people remember and learn more effectively from paper than screen. Therefore, it is particularly important that we are smart about how we design web documents. Simply converting static word-processing documents to HTML only gives you static electronic documents that require a lot of scrolling and are hard to read and use. This is a big mistake.