This is responsible clerical tax work serving the public in person or by phone performing tax processing work and the development and administration of mail processing systems. An employee in this classification is responsible for disseminating information, collecting payments and adjusting records as necessary in the Real Estate and Personal Property sections of the Tax Department in the Tax Collector Office. Work may include mailroom supplies and purchasing services Employees also assist in identifying and recommending mail processing projects which will enhance and economize high volume mail processing and records systems.
Work includes maintaining basic records and periodically requires some strenuous manual activity.
Assignments are made orally or in writing and work is reviewed through observation of results obtained, conferences, periodic reports and evaluations. Serves the public in person or by telephone answering inquiries and complaints concerning real estate and Personal Property taxes. Processes and adjusts records, receives payments and issues receipts for Real Estate and Personal Property Tax. Researches account status for customers by accessing data bases. Identifies mail processing needs, develops vendors, and recommends systems to make office processes more economical and enhance customer services.