Grooming is physical work and someday you need to be able to stay in the industry as a manager of your business, and let your staff continue as groomers. Also, your comfortable retirement is dependent often on a good selling price of your business, and if you didn't grow a business you cannot count on a selling price that will let your comfortably retire. They didn't want to go through years of trial and error. One day they happened upon a copy of From Problems to Profits . The book represents knowledge , and anyone in any trade has a better go of it when they are knowledgeable not only in their trade, but how to management the business of providing their trade.
Problems are the result of being in lack of knowledge .
When I first opened my salon in the 1960's there wasn't one book or seminar on managing a grooming business. I went from a tiny business to a major one by attending many general small business classes, hiring with professional advisors and listening to other successful business people . I invested thousands of dollars into education. It was worth every dollar. If you offer only a standing appointment arrangement, you are losing thousands of dollars and immediate business growth without adding one new customer .