How to assist a vision impaired customer Greet the customer and ask if they need assistance. Always address the vision-impaired customer directly never through a third person. To guide a vision-impaired person never grab or push them, but let them take your arm and follow you. Suggestions to help vision impaired persons walk around your shop Keep the route to the counter and walkways through the shop clearly defined and clear of clutter. Keep lighting levels even and avoid positioning mirrors or glass adjacent to walkways.
Travel is easier if floors are of a matt finish and colour contrasted to the walls.
Avoid glossy floors and large confusing floor patterns. Shop fixtures and furniture are more visible if colour contrasted to the floor or wall background colour. Travel is safer if furniture and fittings have rounded corners.