Once you become accustomed to the interface, however, working with SalesLogix2000 will be a snap. Contact management is both powerful and simple. All aspects of the system are account-based, meaning that you create a company record and all contact records associated with the company. When you view an account's information, you see all of the data on the top half of your screen, with all of the contacts for that account in a grid on the lower half. When viewing a form, tabs on the lower half of the screen let you drill down into more detailed data, much like with GoldMine .
Opportunity management is also powerful and without complexity.
Within a matter of minutes, you can track all of the data you desire regarding any single opportunity. The sale of products and services can be tied into an opportunity, letting you create a complete picture of what each opportunity entails. Along with the opportunity management, you're able to pull up an opportunity history for each company, letting you examine an overview of how previous opportunities proceeded with that account. You can even track relevant information on competitors and reasons you lost opportunities, as well as view your overall success rate on opportunities for that account. When tracking information on your competitors, you can include their strengths and weaknesses, their general strategies, and your strategies for competing with them, as well as general notes.