Carol Laughlin offers some useful advice on using this often neglected skill. Successful organisations and individuals that create a culture of feedback see it as something to be valued and an opportunity to learn. In today's fast-changing climate, creating a culture of feedback is essential if companies want to respond to change.
Some organisational cultures find feedback positively threatening.
In our experience, people really want to know how they are doing. They want to know if other people like what they're doing. They also want to know if something could be done more effectively or if boundaries are being overstepped. Feedback can open up a Pandora's box of emotion in both the giver and receiver. Cultural differences must also be taken into account when considering whether feedback is effective.