She validates the need for strong, bigpicture people who are good with both technology and people. Exemplary performers differ very little from average ones, but the differences are enormously important. I believe that mediocrity is the enemy of innovation. The best managers of development programs actively address and manage uncertainty. If you attended PDMA 2000, you should review the presentation by Gina Colarelli O'Connor and Mark Rice of Rensselaer Polytechnic Institute's Radical Innovation Program.
Radical innovations are particularly noteworthy for the indeterminate nature of the uncertainty.
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