They accept them for who and what they are. Many have tattoos, long hair, or earrings. When they come to work, they're not worried about conforming to some type of corporate standard, they're focused on serving their guests. Hard Rock focuses on helping them improve service by the way they approach their jobs, relationships, and even problems and opportunities. The same applies to managers.
Restaurant managers are also individuals with personal lives.
Hard Rock Cafe provides them with in-house facilitated 7 Habits training so they learn their corporate values and the need for a balanced life. Plus, they learn the life leadership skills to avoid the burnout experienced by the typical restaurant manager. Managers are introduced to the 7 Habits when they first start their jobs or when they get promoted. They also receive a preworkshop peer profile to seek the insight and feedback of close associates in order to design a personal improvement plan. From corporate managers in Paris, France, to operation managers in San Francisco, California, they all attend together, learning the 7 Habits and sharing personal experiences.