The government services sector is ripe for e-business solutions.
Most government organizations are behind the public sector's application of technology.
Fundamental productivity products like EDI, Electronic RFP's, electronic purchase orders, and invoices have not yet replaced the paper-driven systems that have supported governments over the past several decades. Consequently, governments have struggled with providing customer service to meet the level of public expectation, which has been elevated by the private sector focus on and commitment to customer satisfaction. Long lines, lost requests, and limited follow-up are not unusual in government services. Citizens are now demanding easier, more convenient ways to interact with government. Leading governments are looking for solutions that integrate their agencies to better serve the government to citizen, government to business and citizen to business roles.