He then will bring them down to me. These codes will be sent to their on campus letter mailbox. If you need any instructions for setting up voicemail or accessing the voicemail for the 1 st time you can also find them on the web. Policies Mike Mulso I would like to remind everyone of several very important policies. Please include your name when answering the phone.
Name recognition is important to good customer service.
In addition to using your name when answering the phone, we will be having you wear nametags when you are sitting at the helpdesk. I want to thank everyone for his or her hard work. Early indications are that this is the best helpdesk staff we have ever had working at Concordia. Currently, you represent the university well. However, with a group of individuals with many skills comes the raising of expectations.