I do feel that the whole way in which legal services are delivered is going to change quite dramatically over the next few years. I think IT will play an important part in that. It will also be important for that advice to be effectively integrated. In other words, people will come with problems and not really care whether it's a legal or HR or whatever problem, but want it sorted. I think technology will change the way the service is delivered and the way it is priced.
People are always ready to knock new entrants or changes in entrants into particular markets.
It's hard to imagine now, but I remember in the late 1980s and early 1990s people knocking Clifford Chance and saying we shouldn't try for the top end of the market. When Arthur Andersen was developing here in the late 1970s and early 1980s, I suspect people were telling young accountants joining it not to do so and to join other major firms. So there will always be an in-built conservatism. But the thing that has impressed me is its determination to push into the market. It's not going to happen overnight.