At a management level, the skills needed to manage a flat organization, a Total Quality Management organization, or a Special Operating Agency are different than those we have. At an employee level, it is no different. Technology changes, or changes in the way organizations are managed, or even increased workloads change the actual JOBS in an organization, and change them in such away that new skills and abilities are needed so that new expectations can be met. What Training Can Do Training CAN accomplish many things. It can help people learn the new skills that are required to meet new expectations, both formal and informal.
Training can help people accept the challenge of their evolving jobs.
What Training Cannot Do There are many things that training can't do. Training, on its own, cannot change ineffective employees into effective ones. It is unlikely to address ALL the causes of poor performance. Limited training also will not turn a poor supervisor or manager into an effective one, unless it is coupled with ongoing coaching from above. Training will not erase problems that occur as a result of poor structuring of work, mismatching of work with the person, unclear authorities and responsibilities or other organizationally related issues.