This site contains a critical analysis of Maslow's Hierarchy of Needs as a theory of motivation. Herzberg's Two Factor Theory of motivation says that the opposite of job satisfaction is not job dissatisfaction but no job satisfaction, and the opposite of job dissatisfaction is not job satisfaction but no job dissatisfaction. This site addresses may of the issues related to the social responsibility of organisations . This link provides an excellent background to the complex task of trying to define quality . You will note that it refers to the quality of library services - you should understand that quality issues relate to both manufactured products AND the provision of services.
Quality control is an important function of quality management.
This site also contains some valuable general information on quality and how it relates to competitive advantage in business. Quality Circles can form an effective component of quality improvement. This site provides some information on the ISO 9000 certification process . This site provides some general links to quality related resources accessible on the Internet.