MUSC Medical Center Customer Service Standards Accountability taking ownership of customer needs Inquires about and listens to customer concerns and needs. Takes personal action to meet customer needs and to resolve complaints immediately. Seeks management support if unable to meet customer needs. Apologizes for delays and provides updates to the customer. Communicates pertinent information to coworkers.
Respect treating all customers with care and dignity Demonstrates a caring and concerned attitude.
Treats no problem or complaint as unimportant or inconvenient. Protects privacy and confidentiality of the customer. Excellence going the extra mile to satisfy customers and exceed their expectations Responds to the customer as the top priority. Gains trust and confidence of the customer. Continually strives to improve services for the customer.