Respond to consumer inquiries regarding deposit insurance as well as complaints and inquiries relating to consumer protection laws and regulations. The CAO can participate in educational programs dealing with community reinvestment and fair lending issues that are aimed at bankers, community leaders, and organizations, in addition to meeting with administrators of government community development programs, or, when appropriate, with groups protesting an application by an institution on CRA grounds, or with bankers to gather information on community lending programs. The CAO maintains contacts with other financial institution regulators with respect to community reinvestment and fair lending issues.
Services are available nationwide.
San Francisco office serves the eleven western states including Alaska, Idaho, Oregon, California, Hawaii, Arizona, Nevada, Utah, Montana, Wyoming, and Washington. Offices open Monday through Friday. Telephone or written requests. Some pamphlets available in Spanish. Written correspondence, especially Spanish, can be translated into English.