All clinic staff must be trained and have the skills to follow the clinical protocols of the program. Ensure that incentives do not interfere with quality. While incentives may be useful to build demand for family planning, if they are improperly implemented they can jeopardize the quality of services. While attempting to recruit a certain number of family planning acceptors in order to reach a target, a provider is unwilling to inform possible acceptors the potential side effects, for fear that this will scare them off. A program offers a prize to the family planning provider who performs the most sterilizations, which encourages the providers to emphasize the quantity of sterilizations performed over their quality.
Quality is difficult to measure.
However, it can be monitored by using management information reports, exit interviews, and focus groups . Once you are aware of all of the factors influencing both technical and perceived quality, it is important to select the indicators that will help you to monitor the quality of the services your program provides. Marketing services effectively Social marketing has become a key component of almost all family planning programs today. The service delivery system in the public sector can benefit from the experience of the private sector, which has been very successful at marketing services. Improve the marketing of family planning services Know the client.