The shelters should be positioned so that riders in wheelchairs have enough room to enter and exit the shelter. The sidewalk behind the shelter should be wide enough for two wheelchair users to pass each other and to handle the expected levels of pedestrian activity. Schedules and route maps may be placed at bus stops or in train stations to orient riders. Downtown bus shelters in some cities, such as Charlotte, North Carolina, and Nashville, Tennessee, have video monitors that display bus departure times and route numbers. Overhead information signs on train platforms in Washington, DC, and San Francisco, California, display the number of minutes until the next train and its destination.
Nighttime lighting is important for passenger safety and security.
Lighting makes it easier for riders to watch their step so that they don't trip on station escalators or while boarding the bus. With lighting, drivers are more likely to see riders crossing the street in front of the bus. Riders also feel safer while they're waiting because they can see their surroundings and watch out for any suspicious activity. It is imperative that transit be made accessible to riders with disabilities. These riders often don't have other travel options.