Our product quality is one way we compete.
Product quality is degree of freedom from defects.
Assuring defect free quality is a complex problem and there is never perfection. Some defects are functional, such as awkwardness, non-uniformity, distortion, or complexity. For example, a handle with sharp edges may work every time but it has a functional defect. Other defects include outright failures such as broken parts or atypical noise, and aesthetic defects such as ugliness or uneven paint. Some defects may be intermittent.