You are providing 1100 more train services a day. But better performance means improving punctuality, reliability, quality of service, passenger information and personal security. The industry has met its commitment to improve punctuality measured by the Passenger Charter - nearly 60,000 extra peak train services met their Charter punctuality target in the past year. And all of this during a period when more train services are being run and train drivers have been rightly cautious to avoid passing red lights. I would like to make it quite clear at this point, that there is never a conflict of interest between safety and punctuality.
Safety comes first.
But, as any regular passenger knows, there is still much to do. Punctuality must continue to improve under the new performance measure which will commence next month. There are still too many late trains. Still too many cancellations. Still too much overcrowding.