The fact is, public service is generally inefficient, if not downright irritating. Public service is delayed, there is no feedback, the people in government are not courteous. No such things as customer-orientation. There are clerks and underlings in some government offices who treat taxpayers as beggars or robbers. Security guards are arrogant and overbearing.
Telephone operators are discourteous.
Receptionists are snobbish and subordinates are cold and insensitive to the needs of a visiting taxpayer. When you transact business in a government office, you have to beg for basic services. You have to explain things that should already be standard operating procedure. And you have to wait, wait, wait, because the signatory is still attending a meeting or taking his snacks. You have to line up to file your income tax return.