This allows users to receive additional service with a single phone call for fast and convenient problem solving. Premier support may be reached Monday through Friday during regular business hours. The Express RMA service builds upon the online return feature that Western Digital added last year. No phone calls are needed as the Express RMA feature guides consumers through each step of the process, down to the printing of a packing list to include in the shipping box. Western Digital has also implemented a trade-up program that allows customers to upgrade to a newer, higher performance Western Digital hard drive at a reduced price.
Pricing is updated on a monthly basis.
Additional details on the trade-up program may be obtained from a WD customer service representative. Western Digital is the only hard drive manufacturer to maintain a message board, providing customers with quick access to questions and hard drive issues. The company's products are marketed to leading systems manufacturers and selected resellers under the Western Digital brand name. All other brand and product names mentioned herein are the property of their respective companies. This page was last modified on November 29, 1999.