If a viewer or listener believes that a programme has breached any standards in those codes he or she may make a formal complaint to the broadcaster. No new grounds for a complaint can be introduced at a later stage so this initial complaint to the broadcaster must include all the reasons. However, an effective complaint is concise, not long or complex.
Most broadcasters have a copy available to the public as do the main public libraries.
The Codes are included in this listing. A formal complaint must be received by the broadcaster within 20 working days starting the day after the broadcast of the programme in question. The broadcaster is obligated to investigate formal complaints and advise the complainant in writing within 20 working days after the complaint is received of its decision and any resulting action taken. If a complainant is dissatisfied with the decision or action taken within 20 working days the complaint may be referred to the Broadcasting Standards Authority for investigation and review. The time period starts the day after receipt of notice of the broadcaster's decision.