Do due diligence to find the good agents. That's why Noblit says customers shouldn't focus so much on the price as on the quality of the estimate. Noblit advises customers to pick the agent they're most comfortable with. Referrals, initial phone contact and meeting the sales rep all need to be factored into the process. But referrals can be tricky.
People look in the phone book for a name they trust.
They don't understand each agent is independently owned and operated. Do due diligence to find the good agents. Binding vs. nonbinding Customers like binding estimates. They figure they're protected them from higher charges being tacked on at the last minute when their stuff is on the van and they're feeling like a hostage. Well, for some reason you don't sell it.