Network managers have to wear a number of different hats.
A typical day might include such varied tasks as supporting the end users, installing new versions of application software and operating systems, network troubleshooting and repair, and interfacing with networking vendors and carriers. So if the typical network manager walks around with a dazed look, don't be surprised. The way out of that quandary is to articulate a strategy that defines the network performance targets, and then determine how those goals and objectives can be obtained. Information technology organizations go through a number of management exercises, with the ultimate objective of providing quality service to the end users of that technology. Therefore, most organizations go through a number of steps before rolling out their service management strategy.