The complete solution is built on Microsoft Windows NT operating system, Microsoft s SQL Server relational database, and Dialogic s CT Media telephony hardware. The Predictive Dialer enables agents to spend up to 75 percent of each hour talking rather than dialing, resulting in lower costs per transaction and increased contact rates. Effective for large or small teleservices groups, the dialing algorithm includes a patented voice and data delivery process that ensures agents receive calls and the associated data simultaneously.
Supervisors can dynamically build campaigns and easily reassign agents to new or existing campaigns.
One campaign may involve a special offering while another is used for customer service. It gives teleservices managers the power to exceed campaign goals and companies gain a competitive advantage in the marketplace. Application development is simplified with wizards, templates, and widgets that save valuable time. Dynamically executed scripts enable rapid implementation and quick assessments of the success of changing campaign parameters. Agents have confidence in a successful call because the tailored applications provide them with quick, consistent answers and allows them to overcome objections, without disrupting the call.