The support problems are not just in the software side either. Hardware is even worse hit. The feeling is that the local companies selling the products are like a supermarket, and any problems you have should be taken up with the manufacturer. No proper emergency support. Sorry Sir,' seems to be the solution.
Support is a joke.
We'll tell the customers that this is the latest craze. If it sells we'll support it. If it doesn't, we'll scrap it. Too bad for those who actually bought it. The troubles run very deep.