Usability Additional Resources Usability refers to how easy it is for your visitors to quickly access information they want. Usability is part and parcel of good Web site design. Most offices organize their Web sites by document type, the same way they organize their office files.
Press releases are in one location, speeches in another, legislation and casework in still others.
This is not a user-friendly design, as far as your audience is concerned. Constituents are interested in specific issues and don't want to look in three different places to figure out what the Member has said or done about the federal deficit, for example. The best congressional Web sites are those that are organized by issue. Keep a consistent format on every page of your site. Don't force your audience to learn new formatting and navigational rules on every page of your site.