Justice, public safety and environmental protection are a few of the problems that extend far beyond the demands placed on any private Information Age organization such as Microsoft or Cisco. To effectively fulfill its responsibilities in the Information Age, any government must do far more with technology than any single for-profit enterprise would dream of doing. In such a context, managing the revolution becomes a crucial subject, one that needs to be rethought almost from the ground up. And this situation is compounded by another factor. We are in the midst of a management revolution as much as we are undergoing a technological revolution.
New technologies provide new ways of managing.
Moreover, the information revolution can't be managed effectively with Industrial Age methods. For a start, those methods are too slow. To manage the information revolution, we have to simultaneously embrace its management revolution. And that is as true within government as it is in the private sector. And that involves embracing a fresh, new vision of the world.