We will establish a toll-free number that allows customers to check on the status of their refunds by speaking to a representative or by using our voice response system. We will increase our Refund Department staff to ensure prompt, consistent turnaround of customer refunds. The toll-free number gives customers a clearer picture of the status of their refund request.
More staff means less time that customers have to wait for a refund.
As their options increase, the refund process becomes more hassle-free for customers. Privacy Terms and conditions 2000 United Air Lines, Inc.