Employees are able to perform data applications, such as telecommuting and file sharing, while they use their phones and faxes. These features help businesses maintain high-quality customer service. Automated Attendant Answers incoming calls and prompts callers to dial an extension or leave a voicemail message without the help of an operator. Customers can get information quickly and easily at any time. Information is always given in a professional manner.
Routes calls to the representative that has been idle the longest.
Customers' wait time is reduced because calls are handled more productively. Lets incoming calls bypass the attendant and ring directly to a specific station. Customers can reach a line directly without going through an operator or dialing several numbers. Music on Hold Plays music while a caller waits for the next available operator. Customers' wait time is more pleasant.