Often an attorney perceives phone calls from their client as a nuisance unless they have new information to give them or they are waiting for their client to return their call. Clients often turn to their attorney for emotional support. Most attorneys do not see themselves in the role of a counselor and to not feel qualified or comfortable in a supportive role. When a client calls to get a status report, most of the time your attorney will have nothing new to say. Consequently, the attorney may avoid taking your call.
Parents frequently call with no new information.
Frequently, they may just want to talk and feel reassured that their case is not forgotten. These calls are very time consuming when there is a busy schedule. This allows me to be better prepared to answer questions. A spontaneous call from a client throws me off balance. To keep this from happening, I have my secretary screen my calls and take a message so I can return the call later.