They offer individual and family counseling, can help answer questions about community services, and can help you plan your discharge from the hospital. A social worker is available 24 hours a day, seven days a week. When you are admitted to a regular inpatient unit, you will automatically receive telephone and television services, without having to request them. Patients who are admitted to intensive care or critical care units, where there are no televisions or telephones, will not be billed for these services while they are on these units. Patients who do not have a home telephone or who do not live in the United States will be billed directly.
Telephone service includes unlimited local calls in the Pittsburgh area.
Long-distance or toll calls made from the patient's telephone must be charged to a calling card, a credit card, or another telephone number. Or you may dial 103 and the telephone number of your carrier's operator, which usually is printed on the company's calling card. Television service includes major network channels and several cable channels. In addition, there are two patient education channels that air educational videos and a calendar of events. The television in your room should be connected and ready to use.