Establish a program to develop supervisory and administrative skills among faculty supervisors. Establish a faculty supervisor resource center. Practice civility and mutual respect, regardless of academic, student or staff status. Change location of Chancellor's brownbags to central campus. Staff aren't used to using the University Club.
Staff needs to be recognized as an absolute partner in achieving the mission.
Don't adopt private sector approaches that don't fit the University. Give employees the option to audit classes. Establish guiding principles rather than rules. Track staff turnover rate and reasons for leaving. Workload needs to be adjusted for managers.