Summary reports provide a dashboard glance at session activity over any time period specified by center management. Twelve standard reports precisely detail system and agent performance, further reports can be created through Microsoft Access or Crystal Reports. Real-time agent and campaign performance allow you to quickly adjust to changing conditions. This data is forwarded to the Statistics Data Generator for aggregation into hundreds of possible statistical categories. Flexible monitoring lets you monitor calls from any supervisor workstation.
Supervisors can silently monitor a call, or interactively participate in it.
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