Implementation at all corporate levels. Our company can implement union-management partnership systems, cooperative work systems, incentive systems, and performance measurement systems. Performance Measures and Performance Indicators Performance measures provide for the quantification of input, output and performance dimensions of processes, products and services. Simple and composite measures are developed for clients. Data used in measurement systems tends to be collected at the lowest possible level - customer, individual or office.
Measurement systems use survey data to assess customer satisfaction and employee satisfaction.
Output data measures work performance and efficiency, while outcome data measures effectiveness. Workflow improvements, paperwork reduction and other office performance issues are measured using data obtained from conducting site visits and surveys. The measure of output quality is obtained from revisions to agency actions. Process and Productivity Improvement Process and productivity improvement services begin with documentation of procedures and requirements, including well-defined measurement and control steps. Productivity improvement services measure the efficiency of resource usage.