Behind most success is effective communication. Both verbal and non-verbal communication helps us to understand and interpret the message. Still other barriers may be conflicts such as the perceived credibility of the sender, or preconceived notions or emotions of the receiver. There are a variety of ways that senders can improve communication such as by making clear the intent, selecting the proper medium, timing the transmission and providing for feedback.
Receivers can assist by active listening, sensitivity, indicating a medium, and initiating feedback.
A variety of new technologies have been introduced which provide the ability to communicate in new ways. E-Mail is perhaps the most significant example of instantaneous communication brought to us via the computer and the Internet. Both of these new technologies require certain rules of etiquette and skill if they are to be used to their maximum potential. Practice with the medium will assist in overcoming these limitations. For optimal communication it is important to select the right time and right forum for using a particular tool.