And you can't lead from a distance. The actual leadership is where the business takes place which is with the professionals and the customers. You will believe that you manage the organization, when it has in fact already been taken over by the leading professionals. A third issue is quality and quality control. The knowledge focus on quality is that people don't want to be linked to poor quality products or services.
People actually like to work on things they can be proud of.
It's very simple. The output has to be of very high quality because knowledge production is an expression of people's creativity. They are personally and passionately invested in the product of their work. The fourth one is a focus on know-how or knowledge. In the very successful firms, you have an almost elitist attitude toward knowledge.