Trademarks protect consumers from counterfeiters, and businesses from imitators.
Fast access to patent and trademark information brings the benefits of new ideas quickly to everyone. Our mission is to promote awareness of the information we hold, and to provide fast, effective access to that information. Our goal is to deliver information when and where our customers need, in the format required, and at a price that covers our costs but is affordable to the customer. We met or exceeded our performance standards in 70 percent of our product and service deliveries, a seven percentage point improvement over the FY 1997 achievement of 63 percent. Our goal for FY 1999 is to improve our performance another 10 percent to meet or exceed our standards in 80 percent of deliveries.