Upon completing the course work, you will be qualified to assist customers, troubleshoot hardware and software problems, and document solutions. Utilizing your knowledge of complex network and server operations, you will be able to educate users in resolving application and networking difficulties. The Help Desk Specialist certificate will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide you with a strong technical foundation which you may adapt to any environment. Prerequisite and Core courses must be completed prior to taking advanced track courses. Courses can be taken in whatever sequence you choose within the appropriate grouping.
Pricing See course descriptions for pricing.
As new courses become available pricing information for that course will be identified in its course description. The cost of required CBT CD-ROMs are included in the price of the course. If a course has a required CBT CD-ROM it will be included in the registration confirmation package. The following courses are required for the Web Database Developer Certificate.