Judging the following health care example, he failed at that. A week ago I was trying to get an x-ray of my injured leg. ER implies 'emergency', meaning rapid response and things like that. Instead I was given a bracelet and was shown to a seat in the waiting room. During next four hours, before I finally gave up, I observed how the waiting room was actually used as a sort of living room by the smartest among local homeless population.
Room is heated, it has a water fountain, bathrooms, pay-phones, and a TV set.
All announcements are bilingual. I don't even know why they bothered to write the English part. After three hours I started whining, but right at that moment two young women came by. One was shaking. Her mother was just brought in in cardiac arrest.