Dissatisfied customers move on. Most businesses experience a dramatic increase in customer inquiries, often far beyond existing response capacity. Service representatives are overwhelmed. Online FAQs become a burden to develop and maintain. Effective Web customer service solves these problems, adding features to Web sites to handle Web visitors and their questions and transactions automatically.
Responses are fast, controlled, accurate, and consistent.
Service capacity is virtually unlimited, with minimal staffing. Satisfied visitors come back.