Arkansas Attorney General Mark Pryor today cautioned Arkansas consumers to be careful when purchases include a rebate offer.
Most rebate offers are of the mail-in variety.
They require consumers to pay the full cost of an item at the time of purchase, then to send documentation to the manufacturer or retailer to receive part of the purchase-price back by mail. The documentation needed generally includes the original sales receipt, UPC code, rebate slip, as well as the customer's name, address and telephone number. The consumer can usually expect to receive the rebate within twelve weeks. Make a copy of all paperwork to be mailed. It's the only record a consumer will have if anything goes wrong with the transaction Contact the company if the rebate doesn't arrive within the promised time If the rebate never arrives or arrives late, file a complaint with the Federal Trade Commission, the Attorney General or the Better Business Bureau.