The perspective outlined below reflects the Centre's approach to mediation in general. The approach is not specific to the Western Cape transport conflict. Definition of mediation We define mediation as a process of facilitated dialogue and negotiation in which an independent mediator assists parties in conflict, with their consent, to reach agreements that they find satisfactory.
Mediation is thus a consensual and co-operative approach to resolving conflict.
Mediation does not take the place of legitimate law enforcement, and mediators do not assume the functions of legitimate law enforcement agencies. The job of the mediator is not to solve problems on behalf of the parties. It may also be necessary for a mediator to help the parties to implement and monitor adherence to agreements. We assume that parties in conflict are most likely to abide by agreements that they have entered into voluntarily and that address adequately their concerns and interests. They treat all parties fairly and do not attempt to prejudice or favour any single party.