There are lots of things we must be prepared to deal with in chat room ministry. Folks come to the chat rooms with all kinds of thoughts and ideas and language. There's no rehearsal. We shoot from the hip everytime.
Some people come just to haggle and create problems.
There are ways to deal with those people, and some of them can be turned around for the Lord if we handle it right. There is also the capability of private chat. One can have two or three channels open with several conversations going on within the channel as well as several private chat windows at the same time. It can be overwhelming at times. I have often gotten swamped with people that had pressing needs.