Evaluating other solutions Folkerts reported that he ruled out Apptrieve competitors because he and his staff doubted their completeness and reliability. Folkerts said that he had briefly considered traditional screen-scraping too. CTAL simply couldn't wait that long. WRQ Apptrieve became the technology of choice for CTAL because it's fast, safe, and easy. Our development team was able to quickly embed the WRQ Apptrieve solution within CCS for a comprehensive CRM solution.
Reps can now be truly customer-focused.
They moved their onsite mainframe application to an offsite arrangement with Total Systems Services, an application service provider in Atlanta, Georgia. Apptrieve works seamlessly with both CTAL's internal host applications and outsourced mainframe applications. We knew that we needed to move toward an integration architecture that allowed for both designed and adaptive interfaces to legacy systems. Folkerts said that he had expected mainframe integration to represent 10 to 15 percent of the total project costs, but it wound up representing only 2 to 3 percent. Thanks to WRQ Apptrieve's easy integration, easy tool set, and robust server technology, CTAL was able to reduce the amount of resources they expected to dedicate to this part of the project.