Questions are also received through surface mail for those preferring this traditional method. In general, letters are received from citizens of all ages residing in Virginia. Over the years, numerous inquiries are from individuals incarcerated in Virginia s prisons. Since inmates are not permitted to call or e-mail, sending letters to our Career Information Specialists is one way for this population to find career information as they plan their lives outside the prison system. E-mail questions have added another dimension to the services provided by the Career Information Line.
Questions come from all regions of Virginia as well as from other states and countries.
Recently, a woman from Ireland e-mailed the CIL to find job resources for her relocation to Virginia. Based on the volume of e-mails received it is evident that people want a personal response to their career inquiries and Virginia VIEW takes the time to respond to each question in a fast and courteous manner. In the next few months, Virginia VIEW will implement a customer satisfaction survey that can be accessed from the Virginia VIEW web site. Surveys will also be sent to all customers requesting information via the web or regular mail. This survey will allow users to evaluate the services provided by the Career Information Line Specialists after receiving the information.