With an original receipt, your return will be processed based on your method of payment. With a gift receipt, you may receive an exchange, a credit to your store account or a merchandise voucher of equal value. Acceptable identification may be required during any transaction. Marshall Field's reserves the right to refuse any return and to make changes to our policy at any time. Manufacturer's warranty information on applicable items is available upon request.
Specific requirements apply in certain departments.
After 30 days, and up to one year, we will repair or replace your defective merchandise. Marshall Field's return policy for home furnishings is available where home furnishings are sold. After 90 days, we will send your pen to the vendor for repair. Sunglasses with scratched lenses or accidental breakage will not be accepted for return or exchange. Please e-mail us .