G roupware, when implemented correctly, allows companies to share information better. At CIO magazine, for example, we brainstorm to come up with the best topics for our articles. Using Lotus Notes to facilitate our story development process, I type a rough idea in the Notes discussion database, then await my colleagues' responses or suggested sources. I can have daily online discussions with writers and editors to determine the merits of each idea. In addition, Notes lets us develop a custom contacts database application so we can share our IS sources.
Nobody uses it.
Groupware tends to require changes in the way users work, which means it hits much more cultural resistance than e-mail. Users don't always dive in as they typically do with e-mail or intranets. For this reason , some companies prefer instead to use those two technologies to facilitate teamwork. Using groupware successfully requires a commitment to cultural and process change from management down. The act of computer-aided teamwork.