Some organizations request a personalized relationship with a specific PowerQuest technician. Customers who purchase this service report all incidents to one specified technician. The designated technician is available during business hours via phone and pager. A backup technician will be utilized when the designated technician is unavailable or requires additional technical expertise. Monthly Reporting Audience Designed for customers who need periodic status checks of all reported incidents.
Monthly reports provide valuable information regarding previously reported support issues.
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