For example, automatic phone systems may someday make it so people can connect and disconnect services without talking to a person. Preparation Most customer service representatives learn their skills on the job. They may receive up to one month of training. They often learn many of the needed skills in other jobs. Courses in English, communications, accounting, or bookkeeping are helpful.
Most companies require that representatives have experience working with the public.
They also must have keyboarding skills. Some employers prefer people who have at least a high school diploma. Many companies fill openings for customer service representatives by promoting people who already work for them.