Most software manufacturers offer at most a 90-day warranty. Service plans that consumers purchase from retailers may help because they are usually valid for over one year. Make sure, however, that the plan covers both hardware and software. Most salespeople said these plans would cover the Year 2000 problem, but investigators learned that the three-year plan at Best Buy in Madison exempts Year 2000 breakdown. Wisconsin stores and companies that service computers don't appear to be getting good information from manufacturers.
Most manufacturers refer inquiries to their websites.
The fact sheet provides toll-free telephone numbers and websites where consumers can find out information about products. Back to Consumer Protection News Links To the top of this page Contact the Department of Ag, Trade and Consumer Protection by email. All rights reserved.