The problem has been in convincing public managers that there is a need for change. Supporters also have to overcome skepticism about whether goal-setting and performance measurement will actually make a difference. Indeed, there have been barriers to using performance measurement information, some stemming from a lack of legislative history in this arena. Legislators have a long history of experience with line-item appropriations. By contrast, the concept of measuring performance and acting upon this information is still relatively new.
Top leadership needs to constantly reinforce support for the process.
The Governor's support and support from legislative leadership is especially critical. Agency training needs to be incorporated in the process early on. Training which focuses on practical exercises in small group settings is recommended. Continuing public involvement throughout the process is important. An emphasis on voluntary agency participation may result in greater cooperation and a better product in the long-run.