The product suite combines the company' s previous offering Brightware Answer with their newest modules, Brightware Concierge and Brightware Converse, and integrates them through the Brightware Contact Center to provide a unified control panel for the customer service rep with which to handle individual customer requests. At the core of the product suite is the Brightware Contact Center, which provides a centralized repository of information per customer for the customer service rep. Using the Contact Center, a rep has complete access to all previous inquiries and history for each customer account, whether those inquiries were intiated through the E-Mail, Web, or Live channels. Brightware Concierge provides the main modules in the Web Assistance branch of the suite, and provides multiple modules geared towards helping the customer find key information and answers in the company's Web site. All of the modules are available now.
Pricing is dependent on the individual modules desired by the customer.
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