The following are highlights of United's key policies and implementation plans for our customer service commitments. At United, we believe that the process of purchasing a fare should be clear and fair. Our United Commitment will offer customers who call United Reservations the lowest fare available for which they are eligible, given the date, flight and class of service requested and the most logical routing. Customers will have the assurance that the fare quoted is the lowest eligible fare. United will enhance its telephone reservation system computer displays to highlight the lowest eligible fare, enabling agents to assist our customers in finding the best fare for their travel needs.
Reliability is important to our customers.
It's important to us, too. At United, we are committed to operating our airline on time, and we have a number of initiatives in place to improve our on-time performance. We also are committed to keeping our customers informed during every step of their travel experience. Our United Commitment provides customers with the best available information regarding known delays, cancellations and diversions affecting their flight. Finally, in circumstances where customers may be delayed overnight, we will clarify our policies and procedures for accommodating these customers.