The sales division introduces the customer to Engineering Services for initial technical discussion. Engineering Services liaise with the customer to establish the exact requirements. This may involve anything from an exchange of two emails to a series of conference calls and mutual visits. A detailed Engineering Proposal is prepared, and agreed between Spider and the customer. This covers all aspects of the services which we will provide, including the timescales of the project.
Spider allocates a team of engineers to the project, and the work commences.
During the development of the project, Spider engineers keep in close contact with the customer. This will be at least with regular emails, but may involve prolonged periods on-site. The project concludes, and Spider delivers the project results. This could be anything from a ported protocol stack to a several hundred page report. The support phase begins, with Spider providing whatever level of support the customer requires.