16 employers surveyed representing 433 employees in this occupation. Adjustment clerks investigate and resolve customer complaints concerning merchandise, service, billing, or credit rating. They examine pertinent information to determine the accuracy of customer complaints and responsibility for errors, and notify customer and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customer's account, or the adjustment of the customer's bill. There are approximately 2,125-2,595 customer service representatives currently employed in Sacramento and Yolo Counties.
Some jobs are union.
About 75-90 job openings are projected per year due to a net increase in occupation size. Some have completed 1-2 years of college. Many employers do not require prior experience. Most jobs are 38-40 hours per week. Some jobs are 20-25 hours per week.