It could raise morale because there would be a different way of doing things, instead of the same old way. With morale raised productivity usually follows right behind. Adding an incentive program will boost morale, depending on the incentive. Perhaps if productivity increases by a given percent, then all line employees get a bonus of X amount of dollars, this would be a good morale booster and productivity would increase. There could be a negative effect on morale and productivity.
People get accustomed to the day in day out routines of their jobs.
By changing ways, it may make employees less likely to work at the levels they had done previously. D. I do expect reinvention to have the effects the mayor wants, but they will not happen overnight. It will take time for all city employees to get accustomed to the new rules and procedures. As long as highly motivated and quality individuals are hired, customer satisfaction and service quality will be high. With allowing the mayor-council the power to allocation of funds will also increase service quality and production.