All complaints are thoroughly investigated and if you complain we will send you a full reply as quickly as possible. If we find your complaint is justified, we will apologise and take action to stop further similar errors occurring in the future. However, we cannot change an Inspector's decision in any way. The only way an Inspector's decision can be reconsidered is following a successful High Court challenge. The time limits for making such a challenge are set out in the following documents and in a leaflet that is sent out with the copy of the decision.
Praise is passed on to the appropriate manager to ensure the staff concerned are thanked.