Representatives are available to answer account and repayment questions.
The Sallie Mae Voice Response Unit and Web site provides service 24 hours a day, seven days a week. It is a menu-driven telephone response system which can give you some specific answers to questions about payments, payoffs, account status, offer forms, etc. This is where you will start when you call the toll-free number. During hours of operation, one of your choices will be to talk to a representative. There may be additional, unscheduled maintenance periods during which our service are not available.