What HSA Lay Counsellors don't do HSA volunteer lay counsellors do not give advice. They do not compare treatment options, health professionals, dietary or exercise advice. Their behaviour is governed by a strict code of conduct and professional indemnity insurance. The obvious immediate benefit to health professionals is time saved. With the opportunity to tell 'their story' to volunteer lay counsellors, the time the client spends with health professionals is more likely to be focused on the issues relating to their treatment and care.
Patients can gain reassurance and support from lay counsellors.
This also helps patients regain confidence. Services HSA believes that people who have undergone heart surgery or who have other heart conditions require a positive health enhancement effort for the rest of their lives. Members and clients get together for regular meetings where they enjoy fellowship and the opportunity to be socially active in a supportive environment.