Again, this time would include training for several members of the doctor's staff. 5 or 6 year old SE's and SE 30's. They chug along, day after day, manipulating 30 to 40 meg databases, accounting for potentially millions of dollars worth of billing for the doctor's practices. Most people feel genuine affection for the little workhorses sitting on their desks, taking up less space than a typewriter. Ontario is a very large Province, bigger than most countries in the world, and our clients are spread all over.
Most tech support is done over the phone.
For our 1800 plus clients, with anywhere from 1 to 10 or more computers at each office, and up to a dozen different users, many of which work part-time, spending only a few hours a week on the computer, there are two of us to do phone support. Two people to keep thousands of other people and their Macintoshes working. Actually, there is only one tech support person at any given time. The two of us alternate days on phones. When it is my phone day, I am responsible for keeping thousands of people productive.