Employees treated as machines. Employees don't trust management. Human Relations Model Elton Mayo 1. Western Electric Hawthorne Plant Studies Conclusions Workers involved in a friendly, relaxed work group whose supervisors listen to them produce more, even if working conditions are less than optimal. Workers' satisfaction with the interpersonal relationships they have with their peers influences their productivity.
Workers feel peer pressure to conform to the group.
Tender loving care of workers increases productivity. Chester Bernard Emphasized the importance of communication to an organization's success. Emphasized one way, formal communication channels that were not to be bypassed. Current Implementations of the Human Relations Model Works best for small organizations. Apple Computer at beginning.