An Adjustment Clerk will check to see if the appropriate changes were made to a customer's account and send a follow up letter to the customer. In order to avoid future complaints, they also make recommendations to management to change a company's policy or procedure. Adjustment Clerks also respond to inquiries from customers. Often, they can answer these inquiries with a letter. Sometimes customers make requests that Adjustment Clerks can process quickly such as requests for additional credit cards for banks and department stores.
Offices are well lighted and provide a comfortable atmosphere for work.
Office size can range from a small bank to a large department store or a public utility company. An Adjustment Clerk can spend a good amount of time getting information over the telephone. But, they may also get the information needed by conducting personal interviews or through written correspondence. Adjustment Clerks frequently deal with angry or upset customers which can make the job stressful at times. The following information is from the California Projections of Employment published by the Labor Market Information Division.