If you have a problem using the software you should be able to ask. To reflect this policy we offer a range of support options for which we define initial response targets . Basic Support 30 days beginning with your first support contact on a given product. A traditional annual support and maintenance scheme.
More detail See the rate card for pricing of the support schemes.
Whichever type of support you elect, your first port of call should be the help file that is provided with the product. We spend a lot of time writing the help files and the HowTos , so please take a look there first. If your query isn't answered in the help file, try this on-line Knowledgebase . If those sources fail then contact us. Links to suitable e-mail fax and phone contact details are provided at the bottom of each Knowledgebase page.