TriVium makes it easy, using your phone system's existing SMDR port to obtain call info, rather than forcing you to purchase your PBX vendor's TAPI drivers. TAPI 3 will be available in a later release. Sales contact minutiae, including which sales people are assigned to an account, their last contacts, and the customer's previous purchases, are tracked and available on-line to agents, or can be summarized in customizable reports.
Problems can flow in by phone, fax, or email.