Solaris phone support, revision updates, and bug fixes must be covered before any other ScholarPAC software is available for support coverage. This also allows Sun to offer agressive Spectrum service contract discounts for hardware support, because Solaris is already covered. Second, by supporting the Solaris OS the institution receives multiple benefits that it would not otherwise receive. The chart below offers a comparison of what institutions are entitled to with and without Solaris support. Limited discounts are available for Spectrum contracts.
Phone support is charged on a per incident basis.
Revisions updates, maintenance updates, and bug fixes are included. Free updates on the website are not guaranteed to be the latest version. Minor updates to support specific hardware or new features may not be offered. Support for compilers, utilities and communications products is available Support for compilers, utilities, and communications products are, when offered, charged on a per incident basis. No access to SunSolve.