Customer Information System One of the most noted developments in CSA s time of service succeeded in 1978 with the initiation of the online Customer Information System. Over ninety utilities in seven states are operational with this system. Online CIS gives the utility more control and more efficient procedures in the daily work routine yet retains the support of the Association with changes to program software and upgrades in equipment. The Deposit Accounting System controls deposit payments on a daily basis with the help of daily reports, which document all transactions changing deposit amounts. This system streamlines the maintenance of customer deposit records and greatly reduces the clerical work associated with deposit accounting.
Monthly reports list all new, pre-active, final, inactive and cancelled deposits.
Accrual and application of interest to customer accounts can be processed through this system. Optional automatic credit of the amount of the membership upon service termination . The Membership Accounting System, which further integrates on-line assistance in the overall operation of a utility, is offered to any Cooperative currently using the Customer Information System. With Membership Accounting, membership payments are balanced daily. Other routine editing such as applications and refunds are also processed by the system, and membership control reports ease the efforts of month-end balancing.