When clients feel involved, they are usually happy, and when they re happy, you are well on the road to making your business a success. Communication between you and your clients can take a number of forms. You may choose to communicate through personal meetings, telephone conversations, faxes, and correspondence via regular mail, messenger, or electronic mail. So engrained is the telephone in our everyday lives, it would be difficult for most of us to imagine life without one. Most of us simply learn as young children from our parents and friends.
Some people apparently have a lot to learn about telephone etiquette.
Among the more basic things to keep in mind is that there is no substitute for politeness and common courtesy. For example, if a client tells you initially that he or she does not have the time to speak to you, ask when a more convenient time would be. Putting a client on hold, even for short periods, can also be a source of irritation for some. Sometimes, at the end of a conversation, forgetting to thank a client for their time can be interpreted as being unfriendly or outright rude. Few things at the office are as simple to use as your telephone.