This is an introductory course in Operations Management.
Operations managers are primarily concerned with the production and delivery of goods and services.
They are responsible for the systematic planning, designing, operating, controlling and improving the various production processes involved from the time a customer places and order to the time the product is delivered. The challenge for operations managers is to produce goods and deliver services in accordance with the business strategy of their company. Typically, this involves balancing the needs for lower costs, higher quality, shorter production times and greater operational flexibility, while at the same time getting the customer orders out on time. In this course you will learn the fundamentals of Operations Management, enhance your managerial insights and intuition and improve your business decisions. Prerequisites Students are expected to know the basic concepts of Probability and Statistics, be familiar with the Exponential, Poisson and Normal probability distributions and be able to compute their mean, variance and cumulative distribution function.