Significant movement occurred in 1996 in terms of achieving these performance goals. Some refinement of the various standards will need to be made in 1997. One of the major client-focused objectives will be the introduction of service level agreements both in terms of particular projects and in respect of the areas around the campus to ensure that the expectations of the Division and of its clients are placed on a more formal and therefore a more measurable footing. A considerable amount of time of senior staff in the Division is associated with work of various campus committees especially the Buildings and Grounds Committee of the Council and of the Campus Advisory Sub-Committee. The deliberative and consultative procedures associated with the work of these two committees was strengthened during the year to provide a good foundation for the University s future decision-making procedures and site development.
Reference is made in the discussion to achievements against the Strategic Plan for the Division.
The current Plan is inadequate and needs to be updated and upgraded in 1997 to be a more useful document, truly reflective of the Division s activities. As is mentioned in the report, I took up my appointment in August 1996. I was immediately impressed with the willingness and capacity of the staff to adjust to a variety of changing circumstances. In recording milestones and achievements in the year it is often easy to forget the day to day work and operations of such a major Division in the University. I would like to record formally my thanks to the staff of the Division for their contributions and for their support.