Welcome, and good morning. You represent the heart and soul of the Citywide Quality Customer Service Initiative because without your commitment, the initiative would be just empty words on paper. Thank you for the excellent job you do everyday.
Public service is one of the most under-appreciated professions around.
Many people don't realize just how complex government is. In the area of customer service specifically, this means providing assistance that is fast, flexible, courteous, and professional. People s experience with our services greatly affects their attitudes toward City government and, consequently, their willingness to cooperate with and invest in our City. We cannot afford poor or mediocre service delivery. You know, sometimes a simple smile could mean all the difference in the world for a customer seeking our services.