Net Express serves computer professionals, scientists, engineers and other individuals and institutions with intensive and mission critical computing requirements. Our goal is to maintain excellent service. We will repair or replace any component of our computer systems that have a manufacturer's defect within one year from the order date. All components used in our systems are new.
Some items carry an extended manufacturer's warranty.
See below for details. Please include your phone number, e-mail address, order number, the type of item you need to return and a description of the problem. If you can not locate your order number please send the name on the invoice and the date and we will attempt to find the order number for you. We will be happy to offer you technical support if you are not certain if the problem is with the hardware and we may require you to run a diagnostic test to be elucidate which if a component has failed or which component has failed. Hardware should arrive in proper working order.