An activity log records all the actions taken in resolving issue and provides historical review. Email notifications can be sent automatically to alert key people of important problems. Screen labels and drop down lists can be customized to suit the language your organization is familiar with. Custom fields can be added to capture company specific information. View and modify access to information can be restricted to authorized users.
Triggers allow more complex business rules to be automated.
ZeroDefect is a management tool that everyone can use. Runs with most ODBC and ANSI SQL compliant data bases. Simple Point and click interface. Several levels of security. Easy for novices, advanced features for power users.