Even What To Ask BPO providers are finding that technology is becoming the foundation of every major business process.
Technology is now a crucial arrow in their quiver.
In their desire to service their clients totally, many BPOs are forming partnerships with ASPs so they can add ASP services to their product mix. Technical issues stand at the forefront of the problem. For example, site availability is a key issue for ASP providers, points out Raysman. Interfaces can be tricky. Raysman likens this relationship to private labeling.