Consequently, the feeling of not being valued is pervasive in the business world. As a result, overall job satisfaction and corporate morale in most places may be at an all time low. The prevailing mechanistic model of business encourages managers to see people as cogs in machines, not as people.
People deeply resent being made machinelike, in order to fit into the machine.
In short, it is possible for work to be more than just a job, that work can be fulfilling and a life-enhancing experience, with all its trials, tribulations, and thrills. This is precisely what we observed for the most part in the companies we talked to during the research for our book. Because business is all about relationships. And when we have quality relationships based on trust, this lubricates our task efforts and makes for greater efficiency. In fact, it s more a question whether you can afford not to spend time developing relationships.