Work closely with the Comptroller's Office and the Treasurer's Office relative to financial recordkeeping and procedures to be followed. Prepare and submit oral and written fiscal reports as required for auditors, clients and City Comptroller. Work closely with event and technical staff on each event, to ensure an accurate and timely flow of information relative to changes in set-up which affect seating, potential seating problems, sales demand, and patron issues or problems in order to maintain an overall positive level of customer satisfaction. Maintain a courteous, cooperative and professional environment for patrons, coworkers, promoters and the general public. Review and resolve customer complaints regarding ticket sales and other ticket office operations, interpret policies, and review and revise policies and procedures, as necessary.
Related work is performed as required.
Thorough working knowledge of methods of handling, receipting and maintaining records of money received and disbursed. Knowledge of accounting procedures associated with ticket office operations. Working knowledge of supervisory practices and procedures. Working knowledge of standard business, public administration, and office management practices and principles. Working knowledge of computer hardware and software applicable to ticket office operations.