Conflict is viewed as a normal part of relationships, and occasionally individuals need help in working through their problems in a constructive manner. The Phoenix Center also serves as a neutral complaint handler who attempts to ensure that students are treated fairly and equitably within all areas of the University. This includes assisting students with various policies and procedures at Eastern Kentucky University like grade appeals, judicial board appeals and grievances. The office pledges to listen, advise, suggest options, make recommendations with the goal being conflict resolution. Mediation is a voluntary process where individuals come together, and with the aid of an outside party, and work toward solving their problems.
Mediators help individuals discuss and solve their own problems.
Mediators do not provide answers, issue judgments, or place blame. Mediation is not about deciding who is right or wrong, but about solving problems. Mediations are conducted using the peer model of mediation where two mediators work together to help two or more individuals solve their problems. The office will ask for a background of the conflict and will contact the other person in the dispute. When both parties arrive, the mediators will greet the parties, explain the process, and start the mediation.