Functional thinking causes people to think about their job, their department. When judging the merit of a new way of doing something, they think about the impact on themselves. This causes sub-optimization and territorial infighting. The NGW must be intimately familiar with process mapping. The NGW must understand various types of process mapping techniques and when to apply which.
Measurement is the key to any improvement.
The NGW must be trained on how to design measurements of critical steps in their processes. In the new reality, people can not count on working for the same company for most of their career. They can t rely on climbing the ladder with the help of some mentor. In an agile world, we will change companies, change jobs, change careers several times during our work life. It will be easy to get lost and to drift through such a world.