USA - Chrysler Corporation has announced that Jimmie Vickers Jeep Suzuki has earned the Five Star designation by successfully establishing a rigorous set of processes designed to ensure the highest level of customer satisfaction. The new Five Star performance processes, quite possibly the most comprehensive in the industry, are designed to make dealerships displaying the Five Star sign the most desirable places to buy or service a vehicle. The new Five Star program is designed so dealers continually examine and reevaluate the way they do business. To maintain their Five Star status, dealers are encouraged to think of ways to constantly improve the way they conduct business and to put the customer first in every interaction with the dealership.
Superior satisfaction is just part of the process.
Five Star dealerships have dedicated themselves to perpetuating the Five Star ideals of constant development and improvement. Five Star dealers must prove themselves year after year. It begins with taking a revolutionary new approach to measuring the Five Star commitment to customers. The criteria are strict and uncompromising.