Some refuse to provide the information. Borrowers fail to provide necessary information. Some lenders tell borrowers that DL Consolidation will look up all of their eligible loans and include them. Update the data more frequently. ED needs to train the collection agencies more thoroughly about Fast Track, or require them to provide training to their employees.
More training is needed.
Web application letter indicate 'web' would expedite process. Borrowers need information about which type of loans can be consolidated. Parents want to consolidate their dependant's loan in their consolidation portfolio. Students want to consolidate PLUS loans with their Stafford loans. The Privacy Act disallows us from speaking with anyone but the borrower.