Inevitably the early days of any major change are difficult. Some people don't like change generally. We also realised that we could have done some things better. For example, the early training was very product oriented. This was a mistake and because we had a phased implementation we were able to learn from that.
Training now emphasises why the change had to be made and what the new system can do for staff.
As a result of this revised approach we have had much less resistance than we had in the initial phase. The introduction of the system has also given some staff an opportunity for personal development which has been rewarding for them and for the department as a whole. In Environmental Health one such beneficiary has been Trevor Hicks who is in charge of the Registry where all incoming post is received and logged. Trevor was very hesitant at first but rapidly became one of the system's most proficient users with a positive gift for training other members of staff how to use it. He is now one of the foremost champions of the system.