Once the standards of methods, performance and behavior have been established, the next step is the need for training, Figure 2. Workers cannot be empowered unless training, if and when needed, has been developed, delivered, and successfully completed. Undue variation in performance occurs when one worker is left to learn from another worker, usually the last to have learned the job. All training should be done by a master. Train workers to do the job using their own language.
People learn in different ways.
Only when training is complete can employees or workers be expected to practice self-discipline and adhere to standards of methods, performance, and behavior when executing tasks. Western cultures have rebelled against standardization because many Americans and Europeans believe that standardization prevents innovation and improvement of processes. Nothing could be further from the truth. A study of Japanese manufacturing practices clearly shows you can have both standardization and continual improvement. The key is to have agreed upon standards of performance which are monitored by workers as they practice self-disciplined adherence to standards of methods and behavior.