I joined Kraft as a Packaging Buyer. There, I was a Materials Manager for our Foodservice Group, serving as a liaison between the Foodservice facilities and corporate headquarters. From there, I became National Customer Service Manager, working with our Distributions area to improve our service capabilities in inventory management, order fulfillment, on-time deliveries, and other areas. A big part of my job was making sure that all the different players understood each other's perspectives. Understanding the linkages within the company is very important for every function in Operations .
Nobody works in a vacuum.
Currently, I am National Supply Chain Manager. Anyone entering Supply Chain management needs to be comfortable working with all types of people. Not only are you in a customer service role, but you also are responsible for influencing change within the organization. You need to be able to champion an idea and make it happen. The fun of Supply Chain management is that I get to work with so many different customers and with so many areas of our organization.