About the Mediation Service Mediators are employed by the Employment Relations Service as one of a range of free services to help people to resolve their employment relationship problems quickly and effectively. The first priority for the Employment Relations Service is to prevent employment relationship problems occurring in the first place, by providing information to help employers and employees develop better employment relationships, and to avoid problems or resolve them for themselves. If employees and employers cannot resolve problems themselves, even with advice and information, they can then approach a mediator. Mediators have offices around the country. You can either call our Employment Relations Infoline or contact them direct .
Mediators are available to both employers and employees.
They are not advocates for one party or the other. They are there to help parties solve problems in a balanced and fair way. Mediators will help the parties decide on the process that is most likely to resolve problems as quickly and fairly as possible. They may come to the workplace to talk to the parties. They may bring the parties together and help them work through the issues.