No longer able to get a Pell Statement of Accounts with the new GAPS system. Business office is used to getting this, but with GAPS, we don't get it. Business office needs something in writing. Correction process is manual and time consuming. Department exit and entrance counseling videos are pitiful.
Refund policy is confusing and arcane.
We tell a student to call them in order to add a school. The student calls and is told that school should do this for the student. Students get caught in the back and forth. Collecting parent's SSN to help with tax relief. Ability to pull in DCL's from IFAP Documentation, while late in getting to us, is well written.