It is not a replacement for existing grievance procedures or a means to determine blame or innocence. Either party may request mediation by calling the Office of the Ombudsperson. The Office of the Ombudsperson will contact the other party to determine willingness to mediate. If both parties agree to mediate, the office will arrange a time and place for the mediation that is convenient to all parties. During the mediation, both parties tell their side of the story and how the conflict is affecting them.
Mediators help parties clarify information and develop their own solutions to the problem.
If an agreement is reached during the session, it can be written and serve as a contract between the parties. If no agreement is reached, parties have given up no rights and may proceed with other options. Parties are involved throughout the process, maintaining control over the outcome of their own problem. The process is private and confidential. Mediation promotes better relationships through improved communication and constructive problem solving.