New Support Document. Support is, quite simply, the help you need to get your Mac doing what you need it to do. Support might be training for you, or it might be making changes to the way your Mac is set up so that it's more effective in working with you.
Support includes technical whizz-gadgetry and software upgrades.
If you already have prepaid Support Tickets, we may be able to solve your problem right there and then, for free. Otherwise, we'll find out about your machine and situation and the current problem, then let you know what we can do to help and at what cost. Support Tickets work just like pre-paid courier tickets. As we said above, ticket holders get free telephone support for those 'quick and easy' queries. If the situation's a little more complex, we come and see you.