Even the older 747-200s have been refurbished and the seat comfort and pitch is better even in economy than most of the other carriers flying into South African. SA Express is even better. I flew British Airways to London last month and the seats were really squashed together. I had the opportunity to travel on South African Airways a couple of months ago from Atlanta to Johannesburg. What an experience - a fifteen hour flight nonstop was the shortest time ever.
Quality is in the eye of the beholder and everyone is entitled to a different opinion.
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