Start where it hurts the most. Talk to a user. Intelligent networking, now bandwidth increases, will be coming on strong. Prioritize the packets. Every executive team I talk with is redefining its mandate in e-Business terms.
Speed is the defining metric.
You operate at Internet Time or you are toast. Most American corporations know they need to make major eLearning decisions. But most are confused. Europe and Asia are feeling the same pain. Two years ago at TechLearn, I made a presentation on what learning would look like in 2004.