We go over the first week's schedule and make a plan for training. Training takes ten days, usually representing around 150 hours of work on our part. Trainings are done by a couple of us from the franchising office staff and usually at least one established owner. We want a business that will shine. That means, first and foremost, taking care of people.
Profits follow directly from that.
We try to leave you with a good, trained crew, in addition to training the owners, so a foundation of strong morale, tight controls, and quality exists from the beginning. Then the doors open. You did it, and you're now in the business of baking great whole wheat bread for your neighbors. Once open, you will be assigned a field representative whose sole job is to help you grow your bakery and align it with what you want out of the business. Your on-going royalty helps support this very private little club of bakery owners.