Our goal is to enable you to quickly resolve your issue with a minimal investment of time and resources. Qualified Help Desk Professionals People are the number one investment within our organization. When you speak with one of our Support Engineers, you can be assured that your issue will be treated with the utmost attention. Most of our Support Engineers are MCSE and help desk certified. The help desk professional who initially responds to your issue is the individual who is responsible for your request until it is closed, even if the request is escalated or dispatched to another individual or group.
New technologies are a way of life in the software industry, and the help desk is no exception.
Previo's help desk offers you multiple options for resolving your issues. Our superior Worldwide Support Services are based on Previo Customer Support Levels. Service Level Agreements clearly define the level of service we will give you, allow for customization, and describe the processes that are performed based on the service purchased.