Like any good doctor, she thrives on complex cases. But she finds satisfaction in talking to patients and their families. Her considerable national reputation does not appear to intimidate families, perhaps because she talks so clearly and easily. If you think you are the grand pooh-bah, and deigning to talk to people, then it becomes a relationship of unequals. You can't be the grand pooh-bah without all the people that make a hospital work.
Nothing works without everybody.
And the patient has the information you need. She remembers names of patients currently or recently hospitalized, hugs children when she senses they welcome it, and brings personal knowledge about kids' games to her conversations. She is a huge Nintendo fan. The computer toys make Canady, who is childless, a favorite aunt in her family. But with my marriage, I don't have to be anything different than who I am.