They know how to treat you with the respect and kindness you deserve. They are neighbor helping neighbor. We feel so strongly about these care factors that all prospective employees are interviewed in light of them. These values are reviewed annually with every Shore Health System employee. If care factors are not met, an opportunity for improvement is identified.
Service speaks to the human element of health care.
As part of our service, we poll patients about their stays. We calculate waiting times in the emergency room, and we track frequency of return visits for outpatient care. We evaluate how we perform surgery, change the linens, and check a blood pressure. We know from our high marks on accreditation surveys that we are good at making people well in an efficient and highly competent manner - and we know we will improve even on the good work we are now doing. By identifying trends, we can always find opportunities to improve our service.