This training is straightforward and normally well received. Incorporating technologies like networking PC's, Windows, 'user friendly' query languages, on-line help, etc., ease software training complexity. More high school and college graduates coming into the workforce are computer literate. In fact, they expect to have computers available for their use. New people and people changing jobs.
People do forget.
You need a regular program to refresh and upgrade their education and training. This will insure that what they have learned is retained. Business Environments Change. Just as you are reacting to customer driven changes in your business today, that will continue. An ongoing education program is an excellent means to insure that you and your people are continually keeping up.