No, you cannot get a precise figure, but it is a huge figure. And it's all in that company's bank. Psychologists have proved it. We think we're better than we are. Ninety-four percent of university professors say they are doing a better job than their average colleague.
Most men think they are good-looking.
Our illusions of superiority are so widespread that psychologists have come up with a name for it. Being human, everyone in your company suffers from the Lake Wobegon effect, too. Service in this country is so bad that you can offer above average service and still stink. By definition, the odds are that you're average. Assume your service is bad.