Satlink's on-ramp digital phone lines are regularly tested by Telstra and they have never had any problems. If you are experiencing problems with your Internet connection it is usually caused by incorrect configuration or problems with your modem. With several thousand customers subscribing to our service, we could not be a successful ISP if our customers were continually being disconnected. There are numerous brands of modems on the market. Each different brand of modem and each model works in a different way.
Some modems can fail to function correctly at times.
You will find that in order for the modem to perform correctly both modem hardware and modem software need to be setup and configured correctly. The Satlink Trouble Shooting Guide outlines a list of factors that can affect the performance of your modem and things that you can do to improve your connection. The documentation below offers explanation of what causes the problem and possible solutions that you can try that may help you solve the problems you may be experiencing.