20 minutes The ability to communicate clearly is an essential business skill.
People produce their best work when they communicate openly, honestly and with respect.
But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. This course takes you through the process of identifying appropriate, assertive strategies for giving criticism. You can see the steps involved in giving criticism and how assertiveness can make the task less stressful and more effective for all involved. Developing Assertiveness skills requires investment - and courage. But the payoff is respect and understanding between you and your colleagues, customers and friends.