I love the service and this is the only problem I have had with it. Mindspring's Chicago land WWW connection has been iffy these last few days. Typically 20 minutes for tech support, who then transfer you to 2nd level support. What a waste of telephone time. The network here in Chicago has been goofy lately.
Pages take forever and it's really squirely.
I had my DSL go out on April 10th. In the Netherlands. Never met a better one. The DSL connection is super. However, KPN Telecom, who provides the DSL connection from my home to my ISP sucks bigtime.