Included under this formal and informal umbrella are subsets of the overall organization. They consist of groups, teams and projects. These units could be temporary or long-term. They may keep the same members or have members coming and going. Culture is the personality of the agency.
Some agencies exude a happy, exuberant atmosphere.
Some give the impression of imminent doom. Most are somewhere in between. Each has a unique culture. Many agencies are dominated by the personality of the owner. These are the people who manipulate everyone to come to them because they refuse to share information.