If you've exhausted your options in the help files, try DejaNews . Most likely, someone else will have had a problem similar to yours. The Access Web is your next stop in your search. Do not confuse this newsgroup with Microsoft Technical Support. No one here owes you a response.
People provide responses to questions asked in an appropriate manner as they see fit.
This is a public forum where no one gets paid. Asking questions the right way Do not expect anyone to answer via e-mail . Do not send e-mail to folks posting answers . Everybody has a job and a life, and don't have the time to respond to individual questions. You commit the crime of multi-posting your questions by posting the same question to several different newsgroups, one at a time.