Display destinations may include Windows desktops, Web browsers, wallboards, projection monitors, pagers, e-mails, cellular phones, and ODBC databases. It can collect real-time data from a variety of outside sources and systems, then publish that data to subscribing systems via COM interfaces. The Publisher 6.0 Portal Service is composed of Collectors that act as interfaces to the outside data sources or monitored systems.
Users can set thresholds, do math, or a variety of other capabilities.
In addition to this, users can now perform creative functions such as easily incorporating messages with data from multiple resources. Users can add math functions to produce new statistics, i.e., number of trouble tickets opened or closed per customer support call received. They can also easily create comparisons between the number of agents scheduled in a workforce management application and the actual number of agents logged into the ACD system. Inc. It provides our customers with even more options to assist them in performing their tasks with even greater efficiency. Delivery of critical real-time information has never been easier or more flexible, enriched by all its exciting new features, he added.