Frequent callers to your business may get annoyed going through the PBX attendant every time. DID can manage your calls better and improve customer service by connecting callers to the right person, the first time. DID offers these benefits Your callers reach their party quickly and easily. Receptionists don't get overloaded.
Receptionists have time for other duties.
Callers are less likely to be misdirected, disconnected, or delayed. Callers can directly dial into an internal fax number or a computer connection.