You receive next business day on-site maintenance service. You receive four business hour, on-site maintenance service. This service program is not available for all products in all geographical locations. Prior approval by the National Service Manager required. Trip charges are added if you are located more than 50 miles from a Data Recognition location.
Scheduled calls are subject to technician availability.
This service must be pre-approved by the National Service Manager. All parts and materials are extra and sold at list price. Contract maintenance customers may be billed quarterly or annually. Equipment Changes Equipment changes to the Agreement must be received no later than 30 days prior to the ending date to avoid erroneous billing. Cancellation Data Recognition requires a 30-day written notice of intent to cancel prior to the ending date of the Maintenance Agreement.