Independent external disputes resolution agencies You should be told about any external agency that can take your complaint. If not, ask. If you have tried to sort the problem out with person, organisation, company or service directly and you are still unhappy, use ComplaintLine to contact someone who can help you. Be aware of these things - 1. The way you make your complaint will be different from place to place.
Some agencies take complaints in writing only.
Others are set up for you to lodge your complaint over the phone or even online. Some cannot take your complaint until the company you are complaining about has had a certain time to fix the problem. Where we know this information, we have included it for you. The cost to you Most agencies will not charge you, but some do. You should ask.