Supervisors may also suggest the use of a multidisciplinary team for assistance in resolving difficult or complex cases. Some supervisors use group case staffing to assist with decision making and to provide support to caseworkers. Supervisors need to ensure that staff are meeting the required time frames for initial contact and completion of the assessment report and the service plan. Service Provision and Evaluation of Family Process CPS supervisors need to monitor completion of caseworker activities and achievement of outcome goals for each case. The primary methods for accomplishing this task are by reviewing case narratives and service plan revisions and by discussing the cases with staff.
Supervisors also monitor the child s safety while services for risk reduction are being implemented.
If there is any change in the level of risk to the child, this too must be discussed with the caseworker. The supervisor monitors the number, type, and quality of caseworker client contacts. The supervisor also should evaluate the caseworker s system for monitoring services provided by other community service providers. When supervisors identify a lack of progress in a case, they must address this issue with the caseworker and identify alternatives. In addition to case progress and achievement of client outcomes, supervisors need to track the length of time a case is open.