She advises prospective CCMs to read the case management guidelines. The leap to the CCM credential might not be as far as first imagined. If therapists are moderating cost, ensuring quality of care and allowing appropriate access to care, then they are performing case management. Case Aces Additionally, a caregiver's personality will dictate whether the case manager's suit is a good fit. Also, a sense of humor is paramount.
Moderate ego is important as well.
If you have a high ego, forget it. Finally, case managers have to be able to establish trust over a telephone wire with good listening skills. She also warns that the excitement and fast pace of acute care work is not a part of the job. If adrenaline rushes are a valued part of a therapist's shift, then case management may actually be an unwelcome change. You have to take your successes, which although subtle, are still there.