Duties include ensuring that all claims are processed accurately and promptly in accordance with federal, state, and department policies, rules, and regulations.
Supervision is exercised over a staff of technical and clerical employees.
Ensures proper work flow and expeditious processing of claims. Answers personal, telephone, and mail inquires from employers, claimants and other parties regarding issues with claims. Evaluates and analyzes work of subordinates to ensure claims have been properly processed. Supervises special programs, including Disaster UC, Trade Readjustment Compensation, Short Term Compensation, and UC for former federal and Armed Services employees. Reviews all provisions of procedures under the new and existing laws and regulations to ensure that they have been properly implemented and applied.