Sales reps can use laptops to place orders and to establish lines of credit for new customers.
Maybe because its business involves so much of the stuff. What's most striking about paper inside CLR is not how little of it there is but how little of it was eliminated by the company's IT staff. It was a company auditor, not an IT staffer, who built an application to track CLR's Year 2000 Project. It was a quality-assurance team, not a software developer, that built a database to track recurring product problems. It was a secretary in the purchasing department, not some full-time computer wizard, who put the department's entire work flow online.