After his experience, Cross says he knows what to do. And he's written a book about how to get all the protection you purchased from your insurance company called Fire Insurance and You . He says home owners should get a certified copy of their insurance policy. Your insurance company sometimes gives you a generic policy, not one that applies to you. And read it carefully.
Most people never read their policies.
And if you must file a claim, get everything in writing. Don't make verbal agreements. Public adjusters usually specify in their ads that they work for policy holders only. CBC All Rights Reserved.