Paraprofessional and clerical work for a department within the Agency of Human Services involving assistance to caseworkers and eligibility workers. Duties include assisting in the development and monitoring of case plans and in the application and eligiblity determination process and providing clerical support. Supervision may be exercised over a small clerical staff.
Work is performed under the supervision of an administrative superior.
Conducts initial interviews with clients, assisting with application process and gathering information for use in eligibility determination or case plan development. Provides program and service information to clients, individually or in group orientations. Refers clients to other agencies, community resources, and service providers, as appropriate. Obtains necessary verifications and release forms. Schedules client appointments with eligibility workers, counselors, or caseworkers.