The Civic was the logical site for the centre, since space was available in a building next to the Ottawa Regional Cancer Centre. The proposal that emerged would bring all elements of diagnosis, treatment choices, planning and support under 1 roof. Thanks to private-sector donations, an empty floor at the Civic was refurbished. De Grasse, who oversaw the decor, tried to create a nonclinical atmosphere. Landscape photographs line the waiting area, and there are round tables in the consulting rooms instead of the desks that can create barriers.
Mirrors are everywhere.
This attention to detail reflects the centre's patient-centred approach. Most of the centre's users will be referred from family physicians or the province's breast-screening program, but women can refer themselves. As soon as a potential patient has contacted the centre, a nurse will call to prepare her for the first appointment. Dr. Douglas Mirsky, the surgeon who serves as program coordinator for medical services, says the calls help reduce anxiety. We also know that improved communication enhances post-treatment recovery.