A 22 Table changes require a business analyst while more complicated changes require a programmer. Not at this time. A 28 Agents currently connect via modem or the Internet to a connection server such as Citrix or Terminal Server. It is also possible to develop a web-based inquiry and data entry system. A 29 Two days per line of business are included with the contract.
Technical training is available for an additional charge.
We have a group of Product Specialists with expertise in specific areas such as billing, claims, and policy transactions. Training manuals are also available on CD-ROM for end users. We are completing a scalability study with Microsoft at this time. We hope to have the white paper published on our site, as well as the Microsoft site in September of 2000. A 33 Would require a custom modification to the Diamond system.