Keep calling until you get the manager on the phone. We can't really help you much here. It's an individual thing. If you know you're the type of person who's likely to be so dazzled by the light fixtures that you forget to make sure there's a shower, you may want to make a checklist. The route maps are usually on the back of the kiosks.
Rain is no joke in Seattle, and some molds are toxic .
Some of them return the money if you don't take the apartment, but many of them don't. The City Council has been working on legislation to require a portable credit check, but it's not a reality yet. Some apartments won't rent to you unless your monthly income is three or four times the rent. If you've rented before, this is old hat. Read the lease, ask questions about things you don't understand, and insist on doing an actual inspection of the apartment's condition before you sign anything.