This of course takes time. This can be Wizards and help files. The question with these is what does the learner do and what does the system do for them. Beyond that how much of what the system does is evident to the learner. This provides support, but it also shows the learner what the support is.
Wizards are black box scaffolding.
This become evident when you try to take away the scaffolding and there is no help to do this. Glass box will allow first day producitivity. Though I supposed it will be a little slower than an expert on the system. It is a cirruculum choice of whether to use glass or black box scaffolding. If you don't care that the students learn something one can use blackbox.