This does not actually forward the report. This can be used to change an existing incorrect forwarded-to address, or to record a new one for a ticket that wasn't previously noted as having been forwarded. If the ticket was not recorded as having been forwarded then this will do nothing. Unlike most of the other ticket-manipulation commands when used on one of a set of merged reports this will change the title of only the individual ticket requested, and not all those with which it is merged. No notification is sent to the user who reported the problem.
Severities are critical , grave , normal and wishlist .
For their meanings please consult the general staff documentation for the ticket tracking system. Merges two or more trouble tickets. When tickets are merged, opening, closing, marking or unmarking as forwarded, and reassigning any of the tickets to a new subject will have an identical effect on all of the merged reports. If they don't start out in the same state you should use reassign , reopen and so forth to make sure that they are before using merge . If any of the tickets listed in a merge command is already merged with another ticket then all the reports merged with any of the ones listed will all be merged together.