From them on, the grievance process becomes your life,'' one inspector said. D. Lynn Gordon, district director in charge of all inspectors in South Florida, disagrees. Many within the agency say reform is long overdue. I'm ashamed of them,'' said veteran Senior Inspector Croley Forester, who says supervisors told him his career advancement was finished in 1997 after he went public with security problems at Miami International Airport. I love what I do.
Nothing ever changes.
The public record backs him up. Congressional critics Critics in Congress say Customs' management problems have been chronic, and at the root of all the agency's other problems. Congressional oversight panels have publicly accused its managers of coverups, lies and withholding information repeatedly over the past 15 years. Whistleblowers have testified of airport security lapses, systematic internal theft of seized guns, illegal misappropriation of millions of dollars, embezzlement and corruption. Harassment, ostracism Almost without exception, those who blow the whistle on management problems have been subjected to ostracism, harassment, even unfounded firings, regulators have concluded.