Under the terms of the Paperwork Elimination Act, federal agencies must put publicly available information online. Nationwide, states and municipalities are following suit. While such information historically has been public, locating it has been time-consuming. In some sense, nothing has changed. But that's in theory.
Reality is different.
Public Perception at Issue Agencies and enterprises must also address the public's perception of their ability to interact safely over the Internet, Reeder says. In fact, it could be said that the paper version had fewer safeguards. But the public perceived it differently and raised an outcry that shut down the application within a few days. Concern over how an individual's online identity is used and who owns the data has continued to escalate, especially within the past year, says Arabella Hallawell, an analyst at Gartner. Wireless and mobile services will raise new privacy issues internationally, Jones says.