You deal directly with the hotels and airlines. You're not going through another person, and you can make changes and modify directly online. During strikes, agents have also helped travelers find flights, Kierezak said. We helped people get help at the airport and ticket office. It's more inconvenient when there was no person there they could talk to.
Travel agents use the Internet as well as other sources of information.
The actual bookings we do online are infrequent, we use tools like company research system and phone reservations. To exchange those Canadian dollars for American dollars, a travel agent will go online to make the transaction, she said. It's all done over the Internet. It's the only e-business we do. For people seeking unique travel sites, travel agents might access the Internet for information they can't provide.