Motorists have the right to have access to payment and hearing services. Motorists have the right to conveniently located payment centers , expanded hours of operation, customer service support, mail-in and web options.
Motorists have the right to timely challenge any tickets believed to have been issued in error.
Motorists have the right to impartial and independent administrative law officers to review each challenge. Motorist have the right to timely appeal any adverse decision. Motorists have the right to receive a ticket that is designed to ensure detailed information and provides user-friendly directions. Motorists have the right to prompt service when paying, challenging, or inquiring about tickets. Motorists have the right to have their booted vehicle released within 24 hours of payment of applicable fines and fees.