Mediation helps people address these issues. Sometimes, mediators think that their job is to force a settlement - even if this means the mediator takes sides. If mediators are not properly trained and supervised, their own personal and professional biases and opinions will influence the mediation process. When this happens, trust is destroyed on both sides. Good mediators don't take sides .
Mediation is a two-way street.
Both sides must be willing to walk down the road together and discuss their differences honestly - without lawyers being present. Your goals is to resolve your dispute. Your goal isn't to destroy each other. Getting to Yes is based on research from the Harvard Negotiation Project about how to resolve conflict. This book is packed with good ideas and advice.