We welcome feedback because it helps us keep in touch with what's happening. We also get feedback by getting out and about to meet with a broad cross section of clients, service providers and stakeholders. This includes people living in rural and remote areas. We report on how we are meeting our Service Charter service standards in our Annual Report. We operate a number of enquiry lines.
Staff answer the calls during normal business hours.
After these hours, you can leave a message. The Service Charter Bureau Line for general enquiries about our programmes and services and for client feedback on the way we deliver our services. The New Apprenticeships Referral Line for enquiries about New Apprenticeships assistance and for getting a referral to New Apprenticeships service providers. New Apprenticeships Client Support Line for giving feedback, including complaints, about the way New Apprenticeships Centres deliver New Apprenticeships assistance to employers and apprentices. National Office of Overseas Skills Recognition Line for enquiries relating to the recognition of overseas qualifications and skills.