Confirm dial tone 3. Whenever DCVB provides services to a planner holding a convention or meeting in Durham, a post-event survey is conducted to ascertain where things can be improved. The planners gave Durham 2.5 for meeting expectations, 2.30 on the quality of local attractions and 2.45 for meeting and sleeping facilities. The lowest ranking was a 2.19 for proximity of restaurants to meeting facilities. The planners rated DCVB literature on Durham at 2.82, information kiosks at 2.71, DCVB sales managers at 2.78, and the services managers at 2.81.
Planners also use the surveys to provide anecdotal feedback.
DCVB follows up on each comment and networks the information to the community to facilitate improvement.