The person waiting for the return call should not be left waiting with the feeling of being forgotten. The inspector should carry literature that explains how mosquitoes breed and can be controlled. You may also wish to provide information on your agency's mosquito control program. The inspector should leave a response form if the person who made the complaint is not at home at the time of the investigation. This shows that the complaint was investigated and should also include the inspector's evaluation.
Many people refuse to believe that anything was done without some form of physical evidence.
The recommended course of action taken on all complaints should be logged for future reference. Every agency that we surveyed indicated that they file the complaint data. One agency uses a personal computer to log complaints which gives them almost instantaneous access when needed for reference. The recommendations for short term management of this data are fairly simple and obvious. Each completed complaint should be filed so it is easily accessible for reference when needed.