Smile into the phone. It's true, people can HEAR a smile. Invite the caller to get to the point. Chit-chat can ramble on eating up your time. Make sure your words are friendly and tactful.
People hate being left on hold.
Try to keep hold times short. In our quest to provide you with tools and information to help you change the way you work and live, we've gathered a comprehensive list of newsletters on all aspects of business and life. The benefits are all there. Click here to go there. Kevin Nunley helps small and mid-sized businesses build effective marketing.