These guidelines were developed according to the Executive Leadership Team Report, to improve communications procedures for the Bureau. Each employee should have received a copy of this memorandum. The State Director's phones are staffed during published business hours. All callers are referred to the appropriate office or person able to answer their questions.
Staff are available to respond to callers during core business hours.
All telephone calls are returned within 24 hours. Follow proper telephone etiquette. Voice mail should always be used to provide information to callers when an employee is on the phone, out of the office, or if the call was placed outside office hours. E-mail messages should include as much information in the subject line as possible. Limit the use of attachments.