Since Prometric's rescheduling policy is liberal, no refunds are available. Candidates who fail to show up to take the examination on their scheduled appointment date will not receive a refund of their CBT administration fees. Candidates who wish to withdraw their applications should notify the licensing jurisdiction to which the application was submitted. Testing centers are built to standard specifications and vary primarily on the basis of size. Private modular workstations provide ample work space, comfortable seating, and proper lighting.
Proctors monitor the testing process through an observation window and from within the testing room.
Parabolic mirrors mounted on the walls assist proctors in observing the testing process. All testing sessions are videotaped and audio-monitored. Computer knowledge is not required to take a computerized examination. The time candidates spend on the practice lesson does not count against the time allotted for the examination. Most candidates take approximately 5 to 10 minutes to complete the tutorial and may repeat it, if desired.