What Merrill Lynch does, simply stated, is manage money for customers large and small. Since individuals and businesses have options, Merrill Lynch knows it must go the extra mile to satisfy customers. When you smile they can hear it in your voice. Judy E. Nelson, who directs interactive client services, explains that the office is designed to promote a pleasant response. But male operators at Merrill Lynch wear shirts and ties, and female operators dress as smartly.
Office furniture is rich and immaculate.
To promote goodwill the hallways are decorated with compliments from one employee to another. At the end of the month Nelson's department will have a pumpkin-decorating contest, with the winner being the employee whose pumpkin most resembles his or her boss. What adds to professionalism is the location, Nelson explains. The view from her office is one of countless trees. I came from Wall Street, and that was beautiful in its own way.