I've got the family upset. My staff is on the phone with the lady, you know, who's crying, and once taken care of, we can't take care of her. I've never received that much pressure from that. When I call, I try to, and I hate to influence them by saying, I want to talk to somebody who knows what I'm saying, and when you get on there, they try to find somebody. They'll call you back, and end up talking with my staff, usually, and the pressure is there though that the letters that you receive back about such things as when you go through the grievance process, it's kind of like you're a headache.
Patients respond to that better.
It lasts longer. That preauthorization, many times, is for something that they allow, but it's for clarification or something I feel I can't manage, even though it's something they cover, then I have to fit that into their program, have to find a physician in their plan, who's willing to see the patient, and sometimes see him quickly, and that's just very, very difficult. And, you also mentioned on emergency care. You talked about the donor. Even though, as you mentioned the broken bone.