An alternative to the courts for resolving disputes with the aid of a neutral third party. Instead of fighting and trying to get even, and neither party being happy with the outcome, the mediator helps the parties find a resolution that meets both of their wants and needs.
Mediation is always most effective when parties come voluntarily.
Everything said or written in the course of the mediation is confidential. All parties sign an agreement to that effect. The mediator cannot testify for either party should they later go to court on a matter that was mediated. VMS contacts the other party or parties, explains mediation, offers to mediate the dispute, and sets up an appointment. Disputes are usually resolved in one session, lasting one to three hours.