Security for business-sensitive help desk information is provided by a combination of the AR System access control and Internet firewalls. Alternatively, businesses can set up their ARWeb-based help desk system for broad access by any Internet user. It works with existing user workflow processes and AR schemas, providing an excellent solution for remote or occasional AR System users. Pricing and Availability ARWeb will be available world-wide during the second quarter of 1995. ARWeb will run on popular computer systems from Sun Microsystems and Hewlett-Packard Company, and support a variety of Web Browsers running on Windows PCs, Macintoshes and UNIX workstations.
Pricing is yet to be determined.
The Action Request System is the first help desk solution providing the features that automate support environments and the flexibility to tailor solutions to meet the unique needs of organizations. Features include automatic problem submission and resolution, automatic delegation and escalation, user customizable views of submissions, powerful experience database, support of leading SQL databases, proactive notifications and fully documented APIs to allow easy integration with equipment and applications. It also integrates with leading network management platforms to bridge the gap between automatic monitoring facilities and support workgroup processes. Founded in 1990, Remedy builds products that are highly tailorable, run on all environments, integrate easily and offer outstanding value.