I had forgotten that there are still Fire Departments made up exclusively of unpaid volunteers. This week, I went to visit a friend in Westport who uses a cable modem for Internet access. I wanted the reaction of a user, rather than Cablevision's hype. I was impressed with the fast access to the newsgroups and downloads. It is still in the shakedown stages with a lack of reliability and some bugs.
Technical support is still weak.
At this point I will stay with my standard modem at half the cost. There is nothing that I really need all that fast. Multiple e-mail I frequently send out mail to a group of people from our church. I know how to get the text from my word processor to Netscape and then add the name of all the recipients from my Address Book. I understand that this list can be saved.