A widespread approach to training encompasses introductory and sensitizing workshops for policymakers and managers, troubleshooting and systems maintenance, training for technicians and national plans for computer education in colleges and schools. Ongoing on-line support is also needed. The absence of clear, concise documentation covering basics and frequently asked questions slows network usage in Africa. Many local networks are installed by experienced consultants with little time or motivation to write adequate documentation. The absence of indigenous experts in networking is another fundamental problem in Africa.
Most countries face a high turnover of experts in computer support and networking.
There is also general ignorance about the potential of networking and the existence of some African facilities to do so. A survey undertaken on communications needs for agricultural institutions in Ethiopia and the Sudan showed that most institutions do not realize they can communicate via their computers and telephone lines. In Zimbabwe, national telecom experts did not know they could access a high-speed Internet link to South Africa from their own country. Obviously popularization and demonstration of available facilities are crucial. Existing servers, most of them inspired and funded by foreigners, show little long-range interest in widening interconnectivity in Africa.