Members have the right to be treated with dignity and respect. Members have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment. Members have the right to have their treatment and other member information kept private. Only in an emergency, or if required by law, can records be released without member permission.
Members have the right to know all about their treatment choices.
This would mean no matter of cost or if they are covered or not. Members have the right to get information about Magellan's services and role in treatment process. Members have the right to information about providers. Members have the right to provide input on Magellan policies and services. Members have the right to know about the complaint, grievance and appeal process.