Services are limited to specific medical criteria. You must get a referral from your PCP to a participating alternative care provider. You may self-refer to an acupuncturist, naturopath, or chiropractor. Massage therapy must be part of a formal treatment plan and is covered only when rendered by a UMP-preferred provider. You may choose any participating PCP when enrolling.
Members can change PCPs any time by calling member services.
You may choose when you want your PCP change to be effective. After choosing a clinic, you should request a list of physicians who are accepting new patients. The choice is effective at the time of selection. You can change your physician by calling Group Health Customer Service. In most cases changes are effective immediately.