When the printer won't print, resend the job at least 20 times. Print jobs frequently just disappear into the cosmos for no reason. When the printer still won't print after 20 tries, send the job to all 68 printers in the office. One of them is bound to work. Don't use online help.
Online help is for wimps.
When an IT staffer asks whether you've installed any new software on your computer, lie. It's nobody's business what you've got on your computer. There's plenty of disk space and processor capacity on the mail server. When IT offers training on an upcoming software upgrade, don't bother. Don't ever thank your IT staffer.