We work under a Co-Mediator model in providing two trained, neutral peers to provide structure to the conversation, clarify issues and promote a constructive environment for solving problems and reaching understanding. Again, mediation is a voluntary process. All discussions are confidential. The process is structured to facilitate mutually acceptable solutions. Resolutions agreed upon by both parties are more likely to endure.
Mediation opens new channels of communication and helps participants deal with future conflicts.
CERT provides mediation. The coaches help the student understand their past conflict behaviors and help them to re-evaluate more effective approaches to managing their conflicts. The student meets with two peer coaches and can then examine their style of conflict resolution. The coaches can role play with the student to help them better deal with future altercations. The focus of the coaching is to illustrate that people have a variety of choices when embroiled in conflict.