Understanding your own feelings about conflict. It could be facial expression, a tone of voice, a pointing finger, a certain phrase. Listen carefully, instead of thinking about what you're going to say next. Active listening requires concentration and body language that says you are paying attention. Generating options for resolving a conflict.
Many people can think of only two ways to manage conflict - fighting or avoiding the problem.
Get the facts straight, brainstorm all ideas that might help resolve the argument, and discuss the pros, cons, and consequences. Moving away from confrontation and toward agreement Look at your response to conflict. State your needs and define the problem. Talk about the issues without insulting or blaming the other person. Together, discuss various ways of meeting needs or solving the problem.