As far as we know, IHSN is the only drug testing company that advertises a Satisfaction Guarantee. IHSN does not outsource our MRO work. Instead we've established our own MRO Services Department. IHSN is not dependent upon other service providers to deliver timely results to you. You can also be confident in knowing that IHSN is providing all of your services, and that your testing will always be handled in accordance with DOT regulations, if applicable.
People make mistakes.
Sooner or later, an error will be made on a custody and control form by one of your collection sites. Many MROs simply cancel these tests and make you perform a re-test. This costs you not only time and revenue, but also the hassle of trying to set up a second collection. This can lead to further complications in a random or post accident testing situation. IHSN takes the time to correct any correctable custody and control form errors, preventing you from having to perform re-tests in most of these situations.