The network also is Cisco's primary tool for recruiting talent, with half of all applications for jobs coming over the Net. When an employee wants information about a company event or health benefits, or needs to track an expense report, the network is the place to go at Cisco. The network works better when you've already had a personal touch,'' insists Chambers. Chambers also believes in partnering with other businesses. The software lets networks know immediately a user's identity and location and to respond differently to each one.
Nothing causes Chambers more restless nights than worry over how to serve customers better.
Rather, Cisco's leading-edge customers are seen as partners in forming the company strategy. Even such tactical moves as acquisitions and mergers are seen differently by a new-world company. That's why so many of them fail. The company works hard to embrace employees acquired in deals, often giving top talent key jobs in the new organization. Three of Cisco's main businesses are led by former CEOs of acquired companies.