Incumbent acts as a point of contact for midlevel managers and other DCPS staff requesting technical services. Installs client workstations and peripherals, troubleshoots hardware, software and networking problems. Plans and delivers customer support programs and services including installation, troubleshooting, user assistance. Diagnoses and resolves problems in response to user reported incidents.
Monitors plans and schedule with appropriate supervisor and team members.
Assists in the analysis, synthesis and design of networking or technical support systems required to support management and instructional programs. Determines cause and coordinates solutions to technical problems with interested parties. Continues to search for and review technological developments related to information and DC School system networking applications. . Incumbent must have knowledge of the goals and objectives of the DC Public Schools System, strategic and operational technology plans of the school system and the DCPS Office of Chief Technology Officer. Broad knowledge of information technologies. .