Patients have the right to review their medical record without charge and obtain a copy of their medical record for which the office can charge a reasonable fee. Patients cannot be denied a copy solely because they cannot afford to pay. Patients have the right to receive, without charge, a copy of their prescription. Patients wearing contact lenses may, depending on the state in which services have been provided, have a right to receive a copy of their contact lens specifications necessary to duplicate the lenses only after the lens fit has been confirmed. The prescription may contain an expiration date.
Patients have the right to receive an itemized bill and an explanation of all direct charges.
Patients have the right to be satisfied with the care and treatment provided. Patients have the right to voice their grievances, objections and dissatisfaction regarding the care, cost of treatment of care received without the fear of reprisal about the care and services being received. Patients have the right to appeal decisions initially unfavorable to their position. Patients have the right to a system that provides for the receipt and resolution of complaints and grievances in a timely manner. Patients have the right to refuse to take part in any research or investigational studies.