Normally, the Status should be Started, and Startup should be Automatic. To stop the service, select it and click Stop. To start the service, select it and click Start . To change how the service is started, select it and click Startup . If you install the complete QoS Policy Manager, the QoS Manager service is installed with the Policy Manager and Distribution Manager interfaces, and you should not experience communications problems between the interfaces and the service.
Remote installations are more likely to experience problems.
For remote installations, ensure that the network connection between your machine and the QoS Manager host is alive and functioning properly. Try pinging the QoS Manager host. If requested, you can generate a system status report that can help Cisco technical support resolve problems with your QPM installation. This information includes the system log and the contents of some ini files. To create the system status report, double-click the Showtech.exe program in the bin folder in the QPM installation directory.