Service Canada is also testing recent innovations in the areas of electronic service delivery, and clustering of service through a set of research-based projects. The in-person channel builds on existing infrastructure where possible and horizontal partnerships between federal departments and agencies. Representatives of Service Canada's 240 federal, provincial, and community partners worked to develop a horizontal planning framework to guide implementation of the initiative and ensure consistency of service in the various government offices, libraries and other community sites that make up the in-person channel. Planning Framework Results Indicators Partners are fully prepared to implement the Service Canada initiative. Service Canada goals have been achieved.
Partners have an understanding of their roles and relationships.
Partners are working to identify and address gaps between where they are and where they need to go to achieve Service Canada goals. Operations are consistent with the terms of the Memorandum of Understanding or the Site Agreement. Implementation is derived from the SC goals, a gaps analysis, and is consistent with the implementation plan. Operations are aligned to effectively deliver integrated citizen-centred service. Clients know what, where and how to access information about Government of Canada programs and services.