There's also downloadable weekly extracts of selected PEPS fields and connectivity instructions and security forms to request new user ID's. The Federal Student Aid Information Center helps students complete the application and provides the public with free information about our programs. The Center responds to approximately 5 million telephone inquiries a year. The Direct Loan Program includes Stafford and PLUS loans and is run by the Department of Education. The Direct Loan Web Site offers a variety of interactive tools for students, including a repayment calculator and direct access to loan account information.
Program comes from private lenders.
We maintain a robust collection of technical documents for financial aid administrators, lending institutions, auditors, and other organizations at Information for Financial Aid Professionals . We are taking a lead on this initiative and are developing and testing services related to Web-based student financial aid. We have established the SFA Ombudsman , an office to assist borrowers in resolving student loan issues.