IPC also operates an AS400 midrange platform that provides computer processing to a number of small agencies for licensing applications and word processing. This group provides technical advice and support to the applications maintenance and development staff, onsite or by telephone, as may be required. Operations - Ensures that the mainframe computer system is available for customer usage. A schedule of each region is maintained showing the daily startup and shutdown of each computer region. Upon special requests, regions are made available during non-scheduled hours.
Operations also submits and monitors daily jobs for customers.
Special requests are also received on running jobs and monitoring. This area also provides delivery service. Six daily runs are completed to deliver interoffice mail, printed output and to bring back transmittals and interoffice mail. Also provide consulting and personnel to create laser forms for customers. Because of this, Operations maintains a Help Desk for our customers.