Mental health clinicians are based at the main UHS site in Holyoke Center and also, on a more limited basis, at three satellite clinics at the Law School, Business School, and Longwood Medical Area.
Office hours vary at each site, with some early evening availability at most clinics.
After hours and on weekends, on-call clinicians at the Holyoke site respond to all mental health emergencies and to any instance in which a student visits the Holyoke clinic. Wait times until appointments vary according to urgency, clinician requests, and demand, which peak at certain times during the academic year. Some students are also referred to external clinicians. In addition, several schools operate their own counseling services. The Bureau's primary mission is to serve undergraduates, but graduate students from GSAS, the Kennedy School, and the Graduate School of Education are also eligible to use the Bureau's services.