They did not perceive cost reductions as a significant benefit to online government. There were different needs from the small, medium, large agencies and universities. Agencies and universities look at things differently with different requirements. Other benefits and barriers to on-line government were identified. Privacy and the reselling of data are major concerns for agencies and universities.
Recommendation is to have privacy standards in place and ensure that they are followed.
Also, to inform framework users about how their information will and will not be used. Currently fifty agencies stated they have forms that require third party certification or signatures. We are suggesting that agencies look at their own processes and see if they really do need a signature or if it is a policy that has been in place for a long time and can be revised. It might take some rule changes and meetings of Boards and Commissions and in some cases it may take legislative action that would allow agencies to eliminate signatures if the signatures aren't validated or necessary to the transaction. Agencies haven't thought about the new technology and how signatures and certifications and notarizations effect getting information over the Internet, it will require education of agencies on how to get that authentication and make sure it is secure.