Workers need to know how to do their jobs correctly even if they need to learn new skills. Leadership is the job of management. Managers have the responsibility to discover the barriers that prevent staff from taking pride in what they do. The staff will know what those barriers are. Drive out fear.
People often fear reprisal if they make waves at work.
Managers need to create an environment where workers can express concerns with confidence. Break down barriers between staff areas. Fostering interrelationships among departments encourages higher quality decision-making. Eliminate slogans, exhortations, and targets for the workforce. Using slogans alone, without an investigation into the processes of the workplace, can be offensive to workers because they imply that a better job could be done.