The responsibility of managers in this regard cannot be underestimated. Managers must create the environment. Set the tone. Provide the ways and means. They must set the stage and keep it set in response to changing scenes.
Organizations are people.
How those people will behave is a direct consequence of the conditions that they operate within. Managers are responsible for those conditions. At Chrysler, the understanding of the fundamental responsibility of management led all the way to the top, to chairman Robert Eaton. It was recognized that it was important to achieve lean production capabilities for the good of Chrysler. Presumably, the effect of this was that those in the room got religion, lean religion.