An Ombudsman cannot be a legal representative for either side and does not render a decision or impose a solution on any party. An Ombudsman is a neutral facilitator in helping the parties to reach a settlement. An Ombudsman manages the mediation and remains impartial. The time required for mediation varies depending on the issues. Mediation continues until issues are resolved or until mediation is adjourned by either party or by the Ombudsman.
Ombudsmen are merit system employees of the State of Alabama.
Expenses of Ombudsmen are borne by the Workers' Compensation Division. The services of the Ombudsmen are free to all parties. Return to the Workers' Compensation Homepage. Return to DIR's homepage.