Let others speak and listen with attention. Try to convey an understanding of and respect for each person, regardless of their beliefs, words, or conduct. Be able to summarize concisely the essence of each party s views. Be able to state clearly the basic problems and issues, rather than focus on personalities. Many participants in conflicts try to dehumanize the other side.
People resort to mediation because they want to resolve a conflict.
They begin to see their adversaries as human beings. Mediation Stages Mediation is a process with various stages. It is the mediator s responsibility to time the session. If you think that you have achieved this will, move on to the next stage. Formalization Write and sign an agreement.