Conflict is normal. Most of us view conflict resolution as arguing, yelling, stalling and coercion. Little wonder that some people try to avoid dealing with any conflict. Increasingly the answer is mediation. This struggle to resolve conflict often results in a damaged or even destroyed relationship, whether it is between neighbors, divorcing spouses, or a business and its customer.
Mediation involves using a third party to help resolve the conflict.
Mediation and Ethics Mediation involves fairness. The mediator strives to allow equal consideration of each party's issues. No bullying is allowed. Parties agree not to interrupt each other. Parties also agree to present facts honestly.