Order Goal Brief Description Flow of Events Database Natural Power is private clinic. It has been several years in business. Originally, it started with two part-time physicians specializing in different fields. Since then, the business has been growing steadily. The number of patients is growing in the clinic.
Many phone calls are from patients who want to get information about the prescribed drugs.
Some patients want to consult with the doctors. It takes long time for receptionist to check if these patients are existing patients. The clinic wants to offer free consultation to its patients only. After purchase order is made, when the drugs are arrived or the orders are not placed in a timely manner, this make sale department officer take a lot of time to contact suppliers. The clinic wants to alleviate the above problems and yet continue to offer outstanding service to its patients.