We re trying to create an atmosphere of trust and cooperation. We want this to be their profession, not just their day jobs. Listening to employees suggestions is one of the most effective ways to constantly improve our processes, Gano says. If you cannot implement their suggestion, you must explain why, he says. Just tell the truth.
People understand the truth.
They know better than me how they have to do their work. Trust building is part of the lean program, and includes open-book management, whereby the company s financial information and goals are shared with the employees. All this, plus a recently implemented gain sharing program, gives every employee a stake in the outcome. I m convinced that this is the way to go, Gano says. I ve got cooperative, enthusiastic people along side of me marching toward that goal.