Finally we unify support policy and after some successful trials decided to provide the same support levels both for products and services. Provides copies of updated and enhanced versions of SegmentSoft software. Silver-level support is a software enhancement support service. It guarantees that you will get the most efficient help when you need it. Help Desk and Diagnostic support during business hours.
Quarterly status reports.
Maintenance and enhancement software releases. Gold-level support provides reliable and prompt response from experts who are always ready to back up your business in solving problems. Together with our Diagnostic and Help Desk teams your development or upgrade processes will be smooth and persistent all the time, making them efficient and successful. It also brings some elements of partnership. Platinum level support also means open access to immediate consulting services and new software releases, as well as discounts onto many professional services.