A manager should never accept calls or interruptions during planned meetings. When the meeting is live, eye contact is critical. Public recognition is a powerful stimulant. That's why production boards work so well. A manager also should recognize extraordinary effort, results, even birthdays and accomplishments outside the job.
Most agents love to be the center of attention.
When appropriate, a manager should let agents facilitate discussions, train or be in charge of something. Busy, high-energy environments always stimulate people. A manager should keep positive, informative, uplifting commentary flowing across their desks. A manager should use as many of these techniques as possible and be creative with his or her applications. The manager should be vigilant for people with special needs and remember that education is simulation in itself.