In this event the game will look for a backup server. This can take up to a minute, so please be patient. It is also possible that the game will be unable to find any servers due to net congestion. Try again in a few minutes, the problem is only temporary. I can't get past the firewall on my network.
Many people connect at work using their network, some of which contain firewalls.
Firewalls prevent our software from connecting to our secured servers and the only way to establish the connection is to take down the firewall. I am using AOL and cannot connect. Contact AOL Customer Service and ask them to install it. I can't login with my user name and password. Make sure you type your user name and password exactly the same way every time.