A number of organisations have members in different divisions, or indeed in different country subsiduaries. The scope of this definition embraces applications within the call centre, at the desktop and within the workgroup. The integration applies to voice processing and call processing systems and to the media of text, image, video and voice. It also aims to explain the benefits of computer telephone integration applications to the broadest possible range of users. It does not develop Standards, but does provide input to the regulatory bodies on the subject of computer telephone integration, and keeps its members informed of regulatory implications.
Members are welcome from other parts of Europe and worldwide.
It may develop activities in other countries or develop liaisons with bodies based in other countries. Committee members have coordinating roles covering activities such as Finance, External Relations, Publications, Seminars, Exhibitions, Technical, etc. Membership Benefits Members receive a number of tangible benefits, as well as the opportunity to communicate with other members about their experiences, needs and concerns. The Handbook also contains Case Studies and other reference informat ion. Further material such as sample Job and Project Management Specifications is planned.