To qualify for the Business Communications II State Competency Test, a student must complete the activities listed below. Deliver a formal oral presentation using appropriate support materials. Evaluate a taped presentation using analytical and critical skills.
Role play at least three conflict resolution situations.
Write formal and informal report using an accepted report style and supported by appropriate graphic aids and proper documentation. Complete a job application form properly. Use word processing software to create and print a professional resume suitable for distribution. Write at least one business letter to a dissatisfied customer. Identify the readability level of three specific texts.