The work group used a variation of the critical success factor3 method to identify indicators of program quality. The primary goal was to identify indicators that would serve as guides for priority setting and program action by all Extension actors at all levels of programming. The indicators were then revised based on feedback from those discussions. The third phase was the application of the quality indicators in ongoing priority setting, program decision making, and assessment. The document lists basic assumptions about the purpose and nature of Extension programs and notes key concepts.
Program is defined as a range of purposeful actions intended to make a difference in a problem.
Extension programs are time-limited and evolve in overlapping phases. Inherent to each phase is a central question driving decision making and action. Program quality framework. The challenge during problem selection is to move from a generalized issue to a focused problem that can be acted on. If we develop and implement programs based only on a general understanding of a broad issue, we run the risk of underestimating the complexity of the issue and the results we can achieve will be limited.