Mediation will be informal and will be used in rate cases. At the state level, there needs to be a broad understanding of the benefits of EDR to all state agencies. Although not all cases are settled in the mediation itself, many cases are settled later along the lines discussed in mediation. Some parties need to get the approval of their constituency before they can reach a final agreement in mediation. Mediation is not well known or understood by many parties.
Parties are often unaware that mediation is an option.
Some agency staff do not like to take part in EDR because they see themselves as experts who should not have to compromise. Because of the novelty of EDR, it is important that it be strongly promoted when it is first instituted. Support within the agency is key to the success of EDR programs.