10 Hours Excel 8.0 covers spread-sheet design, editing and formatting worksheets, formulas and functions, charts and viewing, and printing a worksheet. Hours Powerpoint covers creating dynamic slide presentations, editing slides, creating organizational charts and graphs, and slide animation. The Powerpoint class includes Microsoft Publisher which can be used to create newsletters, brochures, and other desktop-publishing applications. 10 Hours Back to the top Customer Service Beyond Compare Workshop Frontline employees have the power to impact your organization's bottom line positively through their interactions with your customers. Participants learn ways to listen to and benefit from complaints and how to make each customer feel important and valued.
Participants leave with renewed motivation and lots of ideas for refining customer service skills.
Often the first impression of your organization is a letter or memo sent to a customer. Make sure all of the correspondence reflects a positive image. This course places an emphasis on proper English usage and the rules governing sentence structure. Learn to choose words that make the meaning clear and give the desired impact to letters, memos, and reports. Self-assessments are included in the course.