A program's outputs should produce desired outcomes for the program's participants. Outputs are quantitative. Outcomes are benefits, or positive changes, to participants during or after their involvement with a program. Outcomes may relate to knowledge, skills, attitudes, values, behaviors, condition, or status. Examples of outcomes are improved reading skills and having greater financial stability.
Outcomes are qualitative.
Outcome indicators are specific items of information that track a program's success on outcomes. They describe observable, measurable characteristics or changes that indicate achievement of an outcome. These can be expressed either in absolute numbers or in terms of rates and should be available at regular intervals. The number and percentage of program participants who demonstrate these behaviors are indicators of how well the program is doing with respect to the outcome. Efficiency measures reflect the relationship between work performed and the resources required to perform it.