Group discussions include turning routine follow-up activities into opportunities to grow the relationship.
Participants develop a personalized strategy to conduct routine follow-up activities with customers.
Relationship Selling to Small Business Customers OR equivalent experience. Describe the benefits of monitoring financial statements and information on small business customer relationships. Describe the benefits of conducting site visits on small business customer relationships. Implement a strategy to conduct routine follow-up on small business customer relationships. Ann Latham 202 663-5282.