In general, members of a community and different groups that make up a society are trained to address specific technological or professional issues. For example, physicians are trained to provide appropriate health care delivery to their patients. They are trained and their training continues after graduation as they perform their professional roles. In contrast, when dealing with conflicts in relationships among people or organizations, individuals involved often lack the appropriate skills to overcome them. This outcome is explained by the fact that society does not offer opportunities to learn conflict management skills.
People simply have a long way to go in preparing themselves to deal with conflict.
The context for conflict is a given community. However, the latter is not homogeneous. On the contrary, communities are relatively more or less diverse and heterogeneous. There are many ways to look at diversity. There is agreement, however, that diversity should be understood as differences in age, cultural or ethnic group, economic and social class, gender, religion, as well as other visible and invisible distinctions.