All calls are logged the day they are placed and the CS representatives check back with the customer frequently to provide progress reports. Application trainers have an extensive knowledge of SCI products and travel to client sites to plan the application implementation, train the end-users on all aspects of the system and be available to them when they go into production. Each trainer has accounting and business experience, with many holding CPA degrees. Training new customers right before the system goes live, helps increase productivity when the new system is up and running. Because there is not a gap between training and actual usage of the system, the learning curve is shortened.
Organizations can practice on a test system of data while learning how to use the system.