So many Hotel and resort locales go unbooked. They can only make money if you are at their location using room service, going to the bars, restaurants and casinos. The resorts actually absorb the airfare to ensure occupancy stays at a acceptable level. We deal in marketing and promotional items that we sell to retailers, resellers and the general public. You can fly out of almost any major airport.
Most destinations are acceptable.
Of course all travel is subject to availability. You redeem the certificate when you decide what your travel plans will be. His people are paid well for their time. Remember you must give 60 days notice. The agency will get back to you with your possible choices.