The 'Enabler' criteria covers what an organization does. Results' are caused by 'Enablers'. This model is a comprehensive systematic and regular review of an organization's activities and results measured against the Excellence Model. The benefits of implementing a self-assessment include the capability of an organization to identify clearly its strengths and those areas in which improvements can be made. Openness, as well as oneness, is a key issue within high performing organizations.
Openness generates commitment and loyalty.
Every effort should be made to engage people from different geography's and cultures. KM organizations use people's abilities to change and enhance business objectives, to develop standard processes to capture 'best practices' in order to codify the knowledge and technology and to enable the practices and process to happen. It's the people that will drive the change. The author lets us know that most managers believe that implementing a KM system is seen as a technical implementation. It's not so, he explains.