The worldwide poll revealed that 83 percent of network managers found abusive or violent behavior by users against their computer systems. According to survey respondents, the number one piece of equipment broken during an act of network rage is the keyboard. Mice and monitors tied for second place and hard drives placed third.
Network managers attribute some of the network rage to a lack of basic knowledge about computers.
A network manager in Wisconsin recalled when one of his associates in charge of PC network operations at a store complained that the floppy drive would not work. It seems store employees mistook the floppy slot as a check slot. The survey reported other equally amusing reasons why users called the help desk in a huff. A network manager at a manufacturing corporation in Oregon recalled an irate user unable to open files attached to e-mail. That suggestion didn't do the trick.