Where copayments are applicable, patients have the right of an explanation of all such charges. Patients have the right to choose non-plan materials with the understanding that they are responsible for all applicable charges. Practitioners should not be deterred or constrained from presenting these options to the patient. The right entitles the patient access to information on services whose scope may exceed that allowed under the plan. Patients shall be informed of all professional fees prior to the provision of such services.
Patients have the right to receive considerate and respectful care in a clean and safe environment.
Patients have the right to know the names, position, and functions of any office staff involved in care and refuse their treatment, examination or observation. Patients have the right to know the names, qualifications and licenses of all providers involved with their care. If an optometrist is involved, they have the right to know whether the provider is certified to use diagnostic pharmaceutical agents or therapeutic pharmaceutical agents. If an ophthalmologist is providing care, they have the right to know if they are board certified. Patients have the right to receive complete information about their diagnosis, treatment and prognosis.