Price varies depending on the number of seats and users. ViaVoice Technology now provides voice as a more natural user interface to keypad interaction for voice processing platforms. Supports US and UK English, French and German languages. Price varies by vocabulary size and individual implementation. Currently available in U.S. and U.K. English, French and German.
Pricing varies with individual implementations.
IBM DirectTalk Beans for Java enables call center applications to be constructed in the same open standards-based Java environment used for building Web applications, which can dramatically reduce development time. DirectTalk Beans for Java ships at no additional cost with DirectTalk. Today, the growth in the Internet and mobile computing have heightened the need for new ways to access information over the Web. As part of an extension of its strategic agreement with Siebel, IBM will integrate CallPath Connection for Enterprise into Siebel desktop applications. The new solution, IBM CallPath Enterprise Foundation, V6.3, will improve productivity and customer service by helping contact center operators integrate Siebel's CRM applications into both the telephony and Web arenas.