In February, one of our associates attended a course taught by Rick Stewart. Little did I realize I would directly benefit from that training. There was a problem with my PC that had gone undiagnosed by two other support people. David solved the problem and, while doing it, credited Rick with some tips that had been offered while he was attending the course, but not included in the course content. He went on to comment about Rick's pleasant manner and how willing he was to answer any questions participants might have, even if they were not specifically relevant to that course.
Pinnacle is a credit to the industry.
Make sure that all of your associates, including those who answer the phone, understand how much your customer service is appreciated. It has been a pleasure dealing with all of you. Everyone was very courteous, helpful and very professional. Especially pass along my Thanks to Bob and Rick. They were extremely helpful no matter how trivial my problems.