Specifically, we see a great opportunity to deliver this power to the SMB market place. The pain is the same. There is a need to increase efficiency and enhance profitability. Providing technical support is generally not a fun job. There is high turnover because it's frustrating.
Problems are invariably difficult to diagnose and even harder to fix.
Tell me what you see. That is what helpdesks have to deal with every day. We believe that technical support should be fast and effective. In addition to being able to use live chat with the customer, when a technician uses Control-F1, they can immediately access a set of diagnostic tools to automatically gather critical information about the system and the applications that run on it. They can take remote control of the PC to fix the problem.