Using mediation is encouraged as an alternative to use of more formal grievance processes. You do not give up your right to use the grievance process, should you elect to use mediation and the process is unable to resolve your concern. The Mediator is a person trained in mediation skills to help both disputing parties to resolve their differences. Disputes can be dealt with promptly. Provides an opportunity to address the situation before it escalates.
Participants have control over the outcome.
The Mediator may also be called upon to provide informal advice, referrals to a more appropriate resource, or simply act as a good listener and source of support. Mediators are available to meet with you to discuss the application of the mediation process to specify issues or concrns you may have.