In addition, ISD's online training program received a Service Excellence Award from LA County's Productivity and Quality Commission. DigitalThink helps increase employee productivity by requiring less time and effort to gain technical expertise, said Nguyen. By providing our employees with training that s accessible anytime and anywhere, we are quickly improving employees skills and, as a result, increasing employee retention rates and overall morale. Ultimately, more skilled and satisfied employees result in better service for ISD customer departments and therefore improved satisfaction levels throughout LA County. Using the Academy to educate employees with multiple training media, our IT organization is successfully deploying mission-critical, custom applications to ensure maximum system efficiency throughout LA County, said Nguyen.
Measurable results justify the cost of training.
The tangible performance indicators provided by DigitalThink s tracking features allow us to see a return on our training investment. Inc. All Rights Reserved.