If for any reason patients do not understand or need help, Davis Vision s staff will provide assistance. Patients, including the hearing and speech impaired, have the right to receive communications in a language and manner understood by the member. Patients have the right to receive treatment without discrimination as to race, color, religion, sex, age, national origin, disability, sexual orientation or source of payment. Patients are provided with a mechanism to access a directory of participating providers. Patients have the right to expect continuity of care and to know in advance what appointment times and services are available and where.
Patients have the right to choose all plan services and options.
When full service benefits are chosen, the provider agrees to accept the plan s fees as payment in full. Where copayments are applicable, patients have the right of an explanation of all such charges. Patients have the right to choose non-plan materials with the understanding that they are responsible for all applicable charges. Practitioners should not be deterred or constrained from presenting these options to the patient. The right entitles the patient access to information on services whose scope may exceed that allowed under the plan.