Giving the customers what they want is a very important thing. There are many companies that achieve at everything. Ford Motor Company, Federal Express, Citicorp, Southwest Airlines are just a few examples of all the companies that strive for this award. There are three main levels of Management, they include top, middle, and first-line. They are also called strategic, tactical, and operational.
Most organizations have relatively few top management positions.
Top managers are responsible for managing the entire organization or major parts of it. They develop and design all the companies goals, objectives, and strategies. They report with all the other top line managers. Middle managers have titles such as sales manager, branch manager, or department head. Middle managers are responsible for implementing top management s strategy by developing short-term operating plans.