Since then, many of my staff have attended AWWA institutes through the University of Utah, and it has had a very positive impact on our workplace. Day 1 Foundations of Leadership Provides participants with a thorough knowledge of contemporary leadership principles and develops the skills necessary to use these principles in the workplace. The Leader's Role in Performance Management Models of communication and giving and receiving feedback. Understanding work group dynamics, managing teams, group problem solving, team leadership strategies, total quality management and characteristics of high-performance teams. The Leadership of Change Designed to help managers fully understand the nature and necessity of change, its impact on people and how to meet the challenge it presents.
Participants learn strategies that help speed up the process and minimize the productivity decline.
Emphasis is placed on coaching and leading a team through a complex change situation. Skills emphasized include handling emotions, disagreeing, brainstorming, discovering multiple solutions, distinguishing perceptions from truth, and resolving conflicts while maintaining positive relations. Preferred negotiation style will also be explored. Workplace Safety Understanding theft, employee control, risk assessment, security, training, emergency planning, and terrorism. All institute sessions will be held at the University Guest House on the University of Utah campus.