Carry out an audit, involving users. Make sure that you take part, so that they can point out to you the things that impact on their perceptions of personal security. An audit can also help you see the unforeseen consequences of some design features that looked good at the planning stage but present problems in reality. For example, the positioning of the telephones may force users to have their backs to other people, and the toilets may be discreetly tucked away so that those using them feel isolated and vulnerable. Enhancing the role of staff Again, the role of staff in providing reassurance to passengers is well established, and addressed in Guideline no 3.
Passengers like to see staff, but are aware of the financial constraints that operators work in.
There is an increasing awareness of new technology, and its potential use in helping staff to do their work more effectively. So, for example, CCTV can enable station staff supervise all areas of the station, and radio communication can enable a driver to summon assistance to an incident. Passengers are also familiar with and reassured by the use of private Security Guards to complement transport staff and the police in providing a reassuring presence. It is important that such companies are bona fide and that their responsibilities are carefully defined, so as not to risk losing passenger confidence by their inappropriate or unhelpful intervention. The Secure Stations Scheme is an opportunity for Britain's rail companies to improve security and perceptions of security at their stations.