When You Can't Find the Answer in Your Library Find out about your library's policy on referrals. The world of information is so vast that there is a good chance that even the most difficult request can be answered. Patrons are often reluctant to put you to the trouble of referring their questions. Therefore, you need to specifically offer this service. You will need to assure them that this is a standard library service and one we are glad to give.
Many questions sound impossible.
Suppose your patron asks for directions on how to build a perpetual motion machine. You may be tempted not to refer questions like that, but give it a try anyway. Even though your patron may not, in the end, get step by step instructions, you may be able to supply a history or discussion of the issue which would be helpful. And remember that what sounds impossible to you may be easy for those working with a larger collection. Sometimes patrons ask for something that you can't provide because of policy considerations .