Helping people out during water-damage situations is a responsible community service. Not only are abnormal water situations dangerous to structural soundness and to health, but they are naturally upsetting and traumatic for people. Restorative drying contractors can be proud if they are able to help in such situations. Of course, expanding into restorative drying often means business growth and additional profits, but it also calls for extra responsibility. Business expansion must be done carefully, to guard against having financial problems or being unready for the greater responsibility.
Restoration is an emergency response business.
This means the company must have telephone service, personnel and equipment available to work every day, all day and night. The challenge and stress can be much greater and more complex than offering only daytime,non-emergency services. A company that expands into restorative drying must deliver high caliber service in more difficult circumstances. Building occupants whose lives have been disrupted must be dealt with patiently, and the work must be done fast. Also, a third party usually enters the scene, namely an insurance company needing to be satisfied because they pay the invoice.