The Organising Works initiative is one example. A servicing union is one that is reactive and has a central hierachy. It operates to solve problems in the workplace for the members and has direct ownership of the issues. An organising union is one that empowers workers to solve the problems in the workplace for themselves. The union provides specialist support to the workplace representative who has a leadership role.
Members are to be involved in the decision making process and set the agenda.
The delegation to the United States presented their report to the ACTU National Congress in 1993. As a result the 'Organising Works' initiative, which is designed to train young, newly employed organisers in the features of an organising union model, was developed. It is hoped this will enable the recruitment of new members into unions and reverse the current trend of decline, especially in the service industries that have a low ratio of union members. Combined with the amalgamations, it is a direct strategy by unions and actively seeks to remain relevant and necessary in people's working lives. Through the workplace network, education is achieved through one to one communication about issues that confront people and how the workplace can deal with them.