Only in an emergency, or if required by law, can records be released without member permission. Members have the right to know all about their treatment choices. This would mean no matter of cost or if they are covered or not. Members have the right to get information about Magellan's services and role in treatment process. Members have the right to information about providers.
Members have the right to provide input on Magellan policies and services.
Members have the right to know about the complaint, grievance and appeal process. Members have the right to know about State and Federal laws that relate to their rights and responsibilities. Members have the right to know their rights and responsibilities in the treatment process. Members have the right to share in the formation of their plan of care. Members have the responsibility to give providers information they need.