Public accommodations are encouraged to develop other appropriate methods of making their goods and services accessible to and usable by people with mental retardation, and individuals with disabilities themselves can be excellent sources of new and innovative accommodations. Although illustrations from the hospitality, retail and service sectors are used, these suggestions can be used in other settings, as well. Refer to General Tips on communicating in the Title III Business Guide. Public accommodations can avoid using an automated voice mail system or have a live operator answer all calls before they are routed to appropriate voice mail. Provide operators adequate training on communicating with individuals with cognitive disabilities.
Public accommodations can consider recruiting qualified employees with mental retardation.
By having daily contact with co-workers who have mental retardation, all employees can gain sensitivity to people with disabilities and insight into improving accessibility for customers who have disabilities affecting learning, awareness, judgment. Public accommodations can use clear signs at all pathway intersections, international symbols, if available, and clear, simple language on all signs. Finding the elevator, escalator, telephones, etc. Public accommodations can have cashier offer assistance by describing menu items and allowing adequate time for the individual to make selections. The chart could be printed on back of the restaurant business card and on the take-home menu.