The Hall Director and Graduate Hall Director have the overall responsibility for his or her own residence hall and supervises the Resident Advisors in their hall. If the HD or the RA is not available for assistance, your student should contact the Area Coordinator in the Area Office . The Area Coordinator is a full time professional staff member who supervises the residence hall staff and acts as a referral source. Your student needs to complete a work order request for maintenance, heating or cooling problems or pest control problems. Work order requests may be submitted electronically or by obtaining a work request form from a hall staff member .
Roommates are primarily responsible for resolving their own differences.
Ask your student to discuss concerns with the roommate and try to resolve the conflict together. If necessary, your student may ask the RA or HD staff to sit in on the discussion and attempt to resolve the conflict. If the conflict remains unresolved, your student should ask residence hall staff to help resolve the conflict. Your student may consider contacting Student Life Student Mediation Services which is another excellent resource to utilize. After all these resources have been used, your student may ask the HD how to make a request for a room change.