A mediator has no decision-making authority. Unlike a judge or an arbitrator, a mediator does not decide what is right or wrong or make suggestions about ways to resolve a problem.
Mediation is based on the voluntary cooperation and good faith participation of all parties.
Although participation in some mediation programs may be mandatory, reaching agreement is always voluntary. Mediation is different from counseling, therapy or advocacy. The mediator does not take sides or push for any one solution. Mediators maintain a neutral role. Mediation focuses on the future, not the past, and what will resolve the conflict.