Just bring the matter to their attention and ask them to address it. V ER N ET does not send bills to its customers. Alternatively, many people like to avail themselves of the automatic checking account tranfer option. To sign up for this, contact the office and request the ACH Form or download it from our list of account forms . If you pay by check, be sure to write your username somewhere on the check you send, so that we may properly credit your account.
Payments are due monthly and in advance of the month for which payment is due.
We send email notification when an account becomes overdue. Be as specific as possible include what kind of hardware you are using, what software, and any error messages you ahve received. We need your help with these reports in order to know where the problem is. Here's how to report a problem with a dial-in line. It is much easier to diagnose the phone line problem if you just use a phone to dial the number.