Establish corporate quality goals, including quality improvement goals, and make them a part of the business plan. Make provisions for training the entire company hierarchy in managing for quality. Establish the means to measure quality results against quality costs.
Review results against goals on a regular basis.
Give recognition for superior quality performance. Revise the reward system to respond to the changes demanded by world-class quality. NASA - Put a man on the moon by the end of the decade. Our commitment is that every guest leaves satisfied. More than 12,000 performing more than 400 different roles.