According to another description privacy is the constitutional right to the protection of private life. On the internet, however, privacy is becoming less and less controllable. The word 'privacy' arises regularly in our contacts with our customers. That is understandable, because the internet and privacy are closely related. When a customer visits a website or sends an e-mail, we 'transport' information which can be very confidential.
Privacy protection means quality.
XS4ALL believes that personal data must remain personal and guarantees this in its General Conditions. XS4ALL does not make customer data available to third parties, either on an individual or a collective basis, unless it is required to do so by law. As a co-founder of the NLIP, the industry association of internet providers in the Netherlands, XS4ALL was involved in the creation of the quality hallmark and the code of conduct of internet providers. The quality hallmark relates to all kinds of practical matters, such as the response time of the help desk and customer service. The code of conduct deals with matters of principle, such as the handling of customer data.