Exemplary Practices Essential Practices Unacceptable Practices Representatives have backgrounds in advocacy, problem solving, consumer education, LTC, or community organizing. All representatives with supervisory responsibilities have experience with management and program administration. All representatives have knowledge or understanding of LTC consumers, facilities, services, or their management, but no prohibited ties with facilities, services, or their management. Representatives possess the skills to perform the duties and responsibilities of assigned tasks. Representatives have no prohibited ties to LTC facilities, services, or their management.
Representatives lack the skills to perform the duties and responsibilities of assigned tasks.
Representatives have prohibited ties to LTC facilities, services, or their management. Representatives have responsibilities for APS or are guardians for an unrelated resident of a LTC facility within his or her service area. Representatives have little or no initial or ongoing training sufficient to provide the full range of ombudsman services in a way that meets program standards.