Results of surveys are used to improve the level and quality of services. Although the unit has made progress in integrating technology into many of its processes, some functions continue to be performed manually. Survey respondents appeared less satisfied with general cleaning and custodial services in the academic buildings than with other services. Respondent comments indicate there may be inconsistent levels of service among buildings. Survey respondents appeared less satisfied with minor remodeling projects compared with other services.
Respondent comments indicate concerns regarding timeliness and cost for services.
As the physical boundaries of the campus continue to expand, there is a need to maintain an adequate level of staffing to maintain the quality of services provided. All faculty, staff and students are not aware of the range of services provided by the Physical Plant and the roles and responsibilities of individuals employed in that unit. There is a need to enhance communication efforts. The Physical Plant should continue to update and improve services through the increased use of technology in the areas identified in the Unit Self Study Report, including work order processing, fleet vehicle management, storeroom inventory and purchasing. Supervisory staff members should visit GPR buildings on a regular basis to communicate with building supervisors and check buildings for cleanliness and consistency.