Communication between NHQ and regions needs to improve. Could have NHQ people working in the regions. Explain how decisions are made by management. Other Issues Departments share common issues. Some attempt is being made More people may leave the Public Service than is projected.
More recognition is needed for doing good work.
This includes managers and public. Need for better education of the public on services provided by federal government. Broad scope in the decisions that inspectors must make. In the report, there is some confusion between the roles of compliance and education. Employees are proud to be public servants, and believe that they make a difference.