Good communication and information are essentials for success. The communication of information needs to be open and two way. The more formal and informal interaction the better for the organization to achieve its objectives. Information needs to flow according to management's direction to ensure it is receieved where needed. The more information that can be effectively given to and elicited from the production and front lines of the organization, the greater the organizational effectiveness that will be achieved.
Problem solving is a continuous function in organizations.
Please characterize your personal view of how to solve problems. There is information that front line production people need to contribute while senior management keeps the big picture to insure solutions line up with other organizational objectives. Knowing the important problems to solve is as critical as solving them. Senior management is responsible for identifying problems and involving knowledgeable people to give their input. Solving problems is the work of leadership and management.