Outsourcing of facility management can actually improve customer satisfaction. The improved processes and functions that an outsourcing provider can bring coupled with cutting edge technology can equate to increased customer satisfaction. Quality improvements such as centralized call centers and computerized maintenance reporting can also serve to increase quality. These value-added services will come at a cost, but having quick access to this kind of expertise can be invaluable. Outsourcing vs. Out-tasking Two common terms are used to describe the completion of work by others.
Most facility managers are familiar with the practice of out-tasking.
Outsourcing, on the other hand, is the hiring of a single source vendor who supplies all of the services. If you find your costs higher than average and achieving these savings looks to be a difficult proposition, the expertise of an outsourcing provider may be the solution. It certainly helps to draw on the experience and resources of a company that's done it successfully before. Ultimately, the goal of benchmarking is to achieve improved efficiency coupled with cost savings. It is best to concentrate your efforts on just a few functions at any given time.