We know people are more productive at work when family and financial issues are secure. Here s What You Told Us L ast fall, staff members at SU were surveyed about their satisfaction with employment at Syracuse University. The survey, conducted by the SUIQ Benchmarking and Measurement Committee, was distributed to nearly 3,000 staff members. The response rate of 58 percent is considered very good for this kind of survey. The responses were recorded both University-wide and by Quality Council, so that each Quality Council had the opportunity to assess the satisfaction and concerns of employees in its area and to take action about those concerns.
Respondents overwhelmingly feel they are treated with respect by their coworkers.
Many of the basic tenets of the continuous quality improvement effort have become part of the SU culture, including teamwork, shared responsibility, appreciation for a job well done. Employees are concerned with some aspects of employment at SU, including salary, career advancement, work load, and training. Respondents are eager to receive training in areas they perceive as enhancing the quality of their work and professional development, such as computer use, leadership, time management, and communication. Both the overall results and the results by Quality Council provide an excellent basis for discussion and action plans to address issues of concern. Talk to members of your Quality Council Action Team to find out what s happening in your area.