Two to three years of experience in a specified technical discipline. Ability to concentrate on detailed assignments and to work independently, even with distractions.
Reviews work for accuracy and completeness.
Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations. Prepares and presents information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed. Ability to present written information in a clear, concise and organized manner.