Today's SpecTip Pray hard for the people who make you miserable. Their angry hearts need to heal before they can become capable of spreading joy or goodwill. The quality of everyday language used in business is on the decline. We are often unaware of the impact that our words have on our customers. When we use language that is negative or abrupt, we create communication barriers that will frustrate and offend people.
Negative language can quickly destroy even the strongest business relationships.
The ability to recognize and change your negative language into positive phrases will provide you with excellent tools to build lasting customer relationships. It takes integrity and practice to master positive communication skills. But when you do, you will see immediate results in the delighted responses of your co-workers and customers. Delay any judgment until they've heard the person out. Ask questions to verify they understand what was said.