However, if customers decide to transport goods themselves, or arrange someone else to do this, any damage during transport is not your responsibility. It is a good idea to have your customer check the goods before transportation and to sign to say that they are in good order before transportation. Back to top When goods are delivered When you arrange delivery. This can protect you should a dispute arise regarding damaged goods. Make sure that the person delivering the goods tells customers what they are signing.
Many customers believe that by signing a form they are just accepting delivery.
If you arrange to deliver goods at a certain time and the customer is not present, you should instruct the driver to return the goods to your store or warehouse unless alternative delivery arrangements have been made. It would be reasonable to charge again for delivery if a further arrangement has to be made to deliver the goods. It is strongly suggested that goods not be left unattended at a customer's house. The goods may be stolen or vandalised, which could result in a drawn-out dispute. Back to top More information Please contact us, as Consumer Protection provides a free telephone advisory service to consumers and business people on their rights and obligations under fair trading laws.