Programs are a mixture of lectures, case problems and role-playing modules.
The goal of these programs is to teach participants to apply the principles of a problem-solving model to the practical disputes presented by a typical contract negotiation. In conjunction with interest-based training, the Board provides facilitation services. Board facilitators are familiar with problem-solving processes as well as the issues presented by a typical airline or rail negotiation. A facilitator helps the parties get started with a problem-solving model, answers process questions and teaches the group to act as facilitators. Facilitation is not mediation.