To achieve this goal we are attempting to determine the mental models network users use in formulating action plans to achieve their goals, and in evaluating their actions. Our work is of direct relevance to any industry that transports information across computer networks. If companies understand how customers perceive service then service providers can tailor services appropriately. Since bandwidth costs money, efficient protocols can save money and provide a better service to more customers. One area in which we are pursuing direct industrial application is in the area of medical imaging, where we are developing media specific protocols for real-time adaptive image distribution in ultrasound and magnetic resonance.
Research is also underway in the general area of software engineering.
For example Andy Ormbsy is particularly interested in aspects of object-oriented design and software reuse. Current interests concern reusable software architectures, programming language support for reuse and cognitive aspects of reuse as part of the programming process. Other interests involve the applications of artificial intelligence, particularly to addressing specific problems in industry. Work in this area has concentrated on the development of qualitative modelling techniques to support activities such as diagnosis and failure mode and effects analysis.