This position assists with the creation of prototype lab software images. Works with end users to determine their requirements in the labs. Works with vendors to assure licensing compliance. Tests individual software installations.
Position uses logical deduction to identify hardware problems.
Monitors lab logs to determine if a lab process is not working correctly, and keeps lab systems running efficiently. Monitors the automatic user update process and makes modifications to user accounts as needed to include completing user name and password changes, moving back-up data, securing data, or dealing with disk quota problems. Reviews Windows 2000 event logs and corrects minor problems or works remotely with system administrator who will assist with the troubleshooting process. Position completes documentation of software installation process. Compiles network maps.