This costs more, but an SGI employee will be sent on site to do the repair. You are, of course, free to negotiate sevice contracts directly with SGI or a third party maintenance provider if you wish. SAS Computing will respond. The Office of Software Site Licensing is the non-SAS contact for Varsity software, unless your School has a Varsity Authorized Caller. A full software upgrade takes up to three hours.
Many unexpected complications can cause it to be significantly longer.
Often, a Varsity visit turns into a tour de force of system administration, which takes time. If the actual time of service is one or two hours, you will only be charged for that amount of time. A product that can correctly handle dates or that does not depend on dates for its functionality is considered year 2000 compliant. This product is year 2000 compliant. Penn's Year 2000 web site.