According to Lynda Hall, supervisor of T-Chek Quick Pay services, the move was completed the first weekend in March. With this new location, Quick Pay will be updating all of its services to provide quicker turnaround of carriers' funds and better customer service. Since the launch of the program, T-Chek customers have been taking advantage of the FleetNet America roadside assistance program. FleetNet America specializes in emergency breakdown and preventative services, ensuring that trucks in trouble get the right parts and high-quality repair service at the nearest possible location, for a fair and equitable price. Most of our customers are operating under very stringent time lines.
Margins are slim enough without missing a delivery deadline due to a broken down vehicle.
FleetNet America adds that extra layer of security so carriers know when a breakdown situation does occur, they can make one call to be up and running again quickly. FleetNet's service center is staffed by experienced, certified mechanics and maintenance people. They not only locate the nearest service shop for your model of truck, but also make sure the parts are on hand to make the repair and arrange for a tow, if necessary. FleetNet pays the vendor at the time of the repair, and then settles with the customer through T-Chek financial services. Carriers using Innovative, McLeod or TMW software can pass this information to those systems for tracking, reporting and management purposes.