Counseling sessions are by appointment and scheduled as quickly as possible to fit the employee's schedule. Messages may be called in after working hours and the call will be returned as soon as possible the next workday. Assistance in arranging any determined further help an employee may decide upon. The use of the Employee Assistance Service program is strictly confidential. Rensselaer's EAP contractor will not release to anyone, including Rensselaer, information about any individual employee or family member, unless the employee authorizes it in writing.
Privacy is guaranteed by federal and state laws on confidentiality.