Preserves previously installed applications Preserves LAN Server settings and network settings IBM plans to provide electronic or telephone support for Convenience Packages through the next calendar year following the availability date. A Support Line contract is a prerequisite for electronic or telephone support. We anticipate that over time some hardware device driver support will trend toward USB attachment, while some hardware and device driver support will continue in legacy mode. IBM offers fee-based transition services such as assessment, deployment assistance, and implementation. IBM will also consider requests for product enhancement services such as footprint reduction, hardware compatibility test, or device driver development.
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IBM Services are available for assessment, planning, implementation, deployment, and defect support assistance. Customers are discovering that centralized control of clients and applications can reduce help desk call volumes, speed application and update deployment, and lower costs. For example, customers with large deployments might have hundreds of desktop applications across the enterprise, many of which might not be management-approved. All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. IBM recommends that customers utilize IBM Services for consulting, implementation and, operation.