Mediation is a process of dispute resolution.
An impartial third party intervenes in a conflict with the consent of the disputants, and assists them in negotiating a consensual, informed agreement. In mediation, the decision-making authority rests with the parties themselves. Recognizing variations in styles and cultural backgrounds, the role of the mediator involves assisting the disputants in defining and clarifying issues. The goal is to reduce obstacles to communication, explore possible solutions, and reach a mutually satisfactory agreement. All mediations take place in a non-threatening atmosphere.