My husband, Allen, recently purchased a computer from a local merchant, who assured Allen that all of the software he requested had been installed. Setting the computer up, Allen realized that about half of the software was missing and that the sales clerk had been dishonest. A phone call to the sales clerk revealed that the computer had not been checked by the salesperson. If the error had been found and corrected at the store by the salesperson, Allen would have felt better about future purchases from the store. Honest salespersons are a rare commodity today.
P erhaps the worst kind of salesperson is the one that ignores customers.
When a customer enters a store, he expects to be waited on promptly, but many salespeople act as if the customer is made of glass. Once, when she was painting outside furniture, Linda ran out of paint. She went to the hardware store to buy more and was ignored by the salesman at the door. Linda then went to the paint department, but she was ignored by the salesperson there. She finally found a sales clerk who did not mind the interruption and helped Linda find the right paint.