Many companies with customer relationship management systems are finding that they can't get leads to their sales forces fast enough. EDiets, an e-business that provides nutrition and health information to consumers, is hoping to boost earnings by extending its source of revenue beyond monthly subscriptions. This year, a growing number of ASPs have begun offering services that let companies outsource the administration of their benefits programs. American Express Co.'s latest attempt to launch an online martketplace lends credence to critics who say Internet-based exchanges are not easy to get off the ground without help from outside providers. BroadVision adds procurement functions to e-business software.
Online services help e-businesses mediate customer complaints.
Monitor vendor replaces manual system and automates supply chain. PricewaterhouseCoopers uses filtering service to push relevant data to employees. Imagine moving to a new building that includes a customized Web site for your company. That will be possible if the building owner subscribes to The Building Matrix, the first service that will let commercial landlords offer such capacity to their tenants. The biggest hurdle to building an e-marketplace or a private trading exchange is the process of getting trading partners linked to them.