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Operations is where services are delivered, where goods are produced and where most people work.
Essentially every person in an organization will either be involved in operations or be in contact with operations personnel. The efficient and effective management of operations determines America's productivity in producing goods and delivering services, and therefore, is directly linked to America's standard of living. Only through an increase in productivity can a nation's standard of living continue to rise. The primary function of Operations Management is to efficiently and effectively convert inputs into products and services. The option in Operations Management studies the concepts and decision-making tools necessary for managing an organization's productive resources.