This three-day workshop provides the basis for a fundamental shift in thinking which energizes personal and interpersonal relationships with principles of effectiveness. It is designed for individuals who seek character and competence in both their personal and professional lives. A renewal course for those who have attended The 7 Habits of Highly Effective People. Prerequisite - Must have attended the 7 Habits course 90 days prior to enrollment in the renewal course. This program examines the definition of sexual harassment and resolution to eliminate this form of discrimination from the workplace.
Program includes videotape vignettes and group discussions.
This is an introduction to the EAP, which provides numerous services including counseling and disciplining. Participants learn about the EAP referral process as well as how to recognize indicators of personal problems. In addition, participants learn how to gather appropriate documentation on employee behavior when necessary. Proper greeting, call screening, putting callers on hold, dealing with difficult customers, and other pertinent issues will be discussed. This two-day workshop is for anyone who trains or gives presentations and wishes to build skills in designing and delivering adult learning programs.