Successful mediation results in settlement of the charge and closure of the file. If the mediation is not successful, the case will continue to be processed and investigated. The mediator is neutral and does not work for DHR or represent either party. The mediator does not decide the dispute. The mediation conference is confidential and is not part of DHR's investigation.
Mediation is an alternative to an investigation.
Because DHR uses trained volunteer mediators, there is no cost to either party. Also, you don't need an attorney to participate, and the parties have the opportunity to resolve the dispute before spending a lot of time and money to prepare or defend a case. If no settlement is reached, DHR will investigate the charge.