The licensee is notified of the ALJ's report and has 10 days to file exceptions. The commissioner has the final decision making authority regarding appropriate sanctions. Licensee has the right to appeal the final decision to the Court of Appeals. Formal complaints will follow the process described in the licensed services section above . The most common complaints involve gasoline pump accuracy.
Most complaints involve the net weight or measure of packaged foods and other consumer commodities.
Petroleum product quality, including octane levels and labeling, water in gasoline, and other problems. We will accept complaints by telephone, fax or in writing. You must be able to provide complete information about the problem, including the identity of the product purchased and the name and address of the business where the product was purchased. For gasoline complaints, we need to know the specific gas pump as well. The Commission's Consumer Affairs Office helps consumers with complaints against regulated natural gas and electric utility companies as well as local telephone service companies.