Several examples are given to support the idea of redesign of healthcare institutions. A highly motivated team is given the opportunity to dream of their optimal way to treat patients. A facilitator coaches the team, and leadership of the chief of the department and the administration is critical. No paralysis by analysis or excuses can be allowed. The book provides details on how one can change the institution.
New technology is a key issue.
In addition, problems are split in several parts to speed up simple solutions. The book notes that redesigning may be harmful for people and processes, but emphasis is given to fundamental changes in healthcare institutions. Some paragraphs are reiterated in the case studies, but provide more applied guidance as to how to redesign the institution. Physicians need to know about redesigning hospitals, and this book provides ample information on this topic. The approach is radical, and the implementation directive.