All of these are expected to double in the next 2 years. Given the new trend BPR and ERP, it is expected much of the back office processing can be shifted to developing countries like India at a lower cost. As a result, remote location processing takes place like data capture and validation, along with its processing and integration into global database that is extremely useful and value additional. Critical success factor in this business is quality, data integrity and turnaround time. This is extremely essential as data is used for decision making which would be impaired otherwise.
Process integration is essential.
The vendor has to integrate the database with the client's processes to minimize future costs, especially related to time taken. Other secondary issues are data security and fast data recovery. The capital cost of a simple unit can be about Rs5mn with seat capacity of 50 people per shift. Working capital in form of salaries is separate and a part of the selling cycle. Direct contact with the end-user is very difficult.