You must make your complaint in writing and send it to the Regional Office in your geographical region listed above. If appropriate, your complaint will be investigated. You will receive a letter of the findings and resolution within 60 calendar days of when your complaint was received. Special education mediation is an effective method to resolve disagreements in a timely manner. Mediation is voluntary on the part of both the parent and school district.
Mediation is at no cost to parents or the school district.
Mediation involves parents and a representative of the school district working collaboratively with a mediator, who is an independent person from the Community Dispute Resolution Center . By asking questions and discussing all of the information with both parties, the mediator helps you and the school district resolve disagreements, reach a more complete understanding of each other's concerns and agree upon the special education program for your child in a cooperative and timely manner. The agreement reached between you and the school district is described in a written agreement. You and the school district must follow the agreement reached. Any discussions that take place during mediation are confidential.