As members of a learning organization, we believe that when you come into MassMutual to perform any job function, you should understand what happens before what you do, and what happens after you pass the work along to the next area. We want you to learn continuously and increase everything you know. We want you to have a clear idea of what the overall organization does, what your role is in it, and why you are valuable to the company. We also have tuition reimbursement as part of the corporate program for those associates who would like to take courses and pursue degrees outside the company. These elements determine and enhance our competitive advantage.
Most organizations have access to essentially the same equipment, technology, and facilities.
We also gain from increased customer satisfaction and reduced operations costs. Because People are the Future At UnumProvident, Melissa Noble Gilvey and Michelle Boucher, associates in the Enterprise Learning and Development area, believe that offering insurance-specific education builds employee loyalty, skill, and product knowledge. Equally important, they say, the company s culture of learning attracts and helps to retain top talent. Our greatest assets are knowledgeable employees who are highly skilled and can provide outstanding customer service. UnumProvident puts its money where its focus is.