Client relationships with specific customers replace random work assignments and disjointed interactions with customers. The creation of on-going relationships improves knowledge of customer needs and the quality of feedback within the job itself. Jobs are often redesigned so that narrowly defined, repetitious positions are replaced by jobs with greater skill variety and authority to make decisions. A greater level of education about the customers and products is provided. Individual members may retain specialized expertise so they can act as a resource to the entire team, but most members function in more of a generalist capacity to handle all the needs of the customer.
Many organizations limit their employee involvement team designs to first level employees.
Above these teams the organizational structure and practices resemble traditional organizations. Some organizations create teams of professionals and managerial employees. The responsibilities and behaviors of these teams may be different than first level teams. This is due to different amounts of training and experience possessed by the team members. It may also be influenced by the amount of power vested in the individual members in their respective roles.