Good customer service takes an attitude that has to be reflected in every employee. Notice the exceptionally good hotel chains. Technology skills Technology training is not a one-shot event. These companies wonder why they are losing sales. Make sure your people have the right tools and the proper training to know how to use them.
People skills Human skills are vital in today's digital economy.
Everyone gets frustrated using computers that won't cooperate. Businesses need people that are trained to help other people. A step beyond Give customers what they want and what they don't want. When a customer asks for a specific request, your people should be trained to go beyond the stated request. Anticipate customer needs in advance and make them delighted to do business with you.