The volume dropped afterward, but never to the pre-impeachment level. Last August, House offices received 4 million e-mails, almost the same number as during impeachment. In the House, e-mails jumped from 20 million to 48 million. The number is increasing by about a million a month. The report found that most Congressional offices haven't adapted to the flood, which is partly the result of efforts by advocacy groups to mount mass e-mail campaigns to influence legislators.
Offices have difficulty sorting out important constituent communications from group-generated spam.
However, the main recommendation of the CMF is that Member offices automate e-mail sorting and responses as much as possible. Only about half of Member offices are equipped with automation software, and even some of those do not know what to do with it. These are all good ideas, and both chambers need to get on the stick to avert future crises.