However, when things go awry use open, honest, and assertive communications with those directly involved to build trust. This takes tremendous self-confidence. A leader with guts tends to have more loyal followers. When we share our personal struggles and blemishes others can relate to us not as a businessperson, but more importantly as a human being. When we become human, that's when they will more closely listen to us as a businessperson.
Records are confidential - Effective leaders can be trusted with confidential information.
Ask others what they think went wrong. Listen intently to their thoughts and feelings before expressing our opinion. Then be the first to apologize for where we could improve. Deliver Leaders make public promises. People who follow through are uncommon.