We have our own authority to get things done. Mrs. Dick acknowledges that personnel is one of their greatest challenges. The competition for workers is fierce, and their business volume is heavily weather-dependent. To lure and retain good employees, the owners offer benefits. We want to do what we do well.
Quality is one of our most important needs.
If a customer isn't satisfied, we want to know before they leave so we can address the problem then. The Cincinnati Enquirer , a Gannett Co. Inc. newspaper.