Conversation is not just about conveying information or sharing emotions, not just a way of putting ideas into people's heads. Conversation is a meeting of minds with different memories and habits. That's the part that interests me. I bought this book initially because I loved the title. It resonated with a lot of interest in jazz as a metaphor for team work.
Markets are conversations.
They need to get a sense of humor. Dick Axelrod has identified the principles that many of the best group processes share. Dick is one of the most experienced and respected consultants and practitioners of organization change work and this book is a rich source of learning from his experience. This is a classic. Totally blew me away the first time I read it.