People are the lifeblood of any business enterprise.
This book draws on years of quantitative and qualitative international research to provide a breakthrough methodology for measuring the bottom line effect of employee performance. Read about how to gauge human costs and improve productivity. Examples and proven formulas illustrate how to combine quantitative and perceptual measures into a corporate human capital scorecard. A detailed five-point approach shows how to tame processes and add value to them, specifically in terms of service, quality and productivity. Discover how to build a performance matrix that enhances the fundamental HR activities.