They have responded quickly when I have needed it. They look around when doing specific work for any other legitimate needs, then call me to discuss the relative merits of doing the work immediately or waiting.
Prices are reasonable.
I recommend them. Worked with Tom and crew for years on 900 Turbos. Experienced Saab mechanics, good source for new and used parts, and used Saabs of random vintages. I have been bringing my 1992 Saab 900s to Adam Piotrowski of KG Autowerks for 2 years. They specialize in Saab and Volvo repair.