What resources will you provide either by developing, licensing, or linking to. One of the roles every library serves is that of an information provider. It is not unusual for a public library to provide telephone reference. Now you must decide if you want to extend this service to your Internet users. Not as simple said as done.
Online reference has several stumbling blocks.
They might even get piled together to bring the kingdom down. There are two ways to accomplish Internet Reference either by email or by database. Reference via email Email reference is the easiest to do from a website design perspective but be advised has many workflow issues. Once three issues are resolved you are home free. First is the email account nightmare.