The organization knows their customers very well. The organization works with clients repeatedly, getting them involved in the organization in a meaningful way. Organization staffers and management are impatient. They plan ahead and project how each program area will affect the others. They believe that people work best on their own interests.
Praise is sincere and free flowing.
There is no apparent physical hierarchy in the offices. Staff's jobs grow with them. There is no expectation of climbing a job ladder. Managers hire staff who are smarter than they are, looking at an applicant's qualities more than qualifications. Lisa Wyatt Knowlton is principal of Third Sector Strategies, a management and consulting firm specializing in assistance to nonprofit organizations and foundations.