There are many opportunities for a business to come through for someone who is in an emotional state. My example is one of a positive state. Perhaps he needs his new suit to be altered in one day because of a major business meeting to which he wants to wear it. Perhaps he needs to order room service just as the hotel kitchen is closing, because he has just finished a grueling 12 hours of traveling, his plane has arrived late, and he is extremely hungry. It is in circumstances such as these when a business has the opportunity to stand up to the plate and hit a home run.
Policies are meaningless to someone in an emotional state.
E-Value2 Employee Satisfaction Survey , specially designed and priced for businesses with 1000 or fewer employees.