Mediation often does not work as well in fairly simple single-issue cases, particularly cases where the only issue is the amount of civil penalties. A significant challenge in developing a mediation program was convincing the attorneys and high level staff, as well as outside parties, that mediation is an effective way of resolving disputes. All parties need to be included in negotiation or mediation. People cannot be denied input. At a first meeting, it often helps to look first at people's interests.
People are often surprised to see how much they have in common.
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