Most outpatient practices are extremely busy, so telephone triage protocols can assist the nurse with this responsibility, ensuring safe, effective, and appropriate care.
Protocols are at the heart of telephone triage practice.
Telephone Nursing Practice in Adult Urology protocols are guidelines designed to assist in assessment and care planning. The role for the nurse on the phone has expanded to including patient teaching, coaching, offering reassurance, suggesting resources, and problem solving. The RN is well suited for this role because professional nursing practice is responding to patient needs through assessment, identification, planning implementation, and evaluation. Preface and Introduction Chapter 2 . The Essentials of Documentation and the Documentation Form Chapter 3 .