The Chrysler conditions and the people who work there aren't extraordinary. Nor are they ordinary. Henson pointed out that lean manufacturing is a system, and as such it requires the full functionally of all elements. This is not just an issue of the technological system. In fact, Henson didn't even mention a machine tool, computer system or stamping line.
People are vital to the success or instrumental to the failure of any organization.
The responsibility of managers in this regard cannot be underestimated. Managers must create the environment. Set the tone. Provide the ways and means. They must set the stage and keep it set in response to changing scenes.