Any written document used to guide or affect performance or conduct of agency employees. The term includes documents that are commonly referred to as policies, procedures, rules, regulations, general orders, special orders, memorandums, and instructional material. Manual - Contains a comprehensive listing of the policies, duties, responsibilities, procedures, rules, and regulations for the Department of Public Safety. Policy - A written directive that is a broad statement of agency principle. Procedure - A written directive that is a guideline for carrying out agency activities.
Procedures sometimes allow some latitude and discretion in carrying out an activity.
General Orders - A term used by some agencies to describe permanent directives concerned with policy, rules, and procedures effecting more than one organizational component. An announcement of changes in the status of personnel, such as a transfer or promotion. Special Orders - Special orders are restricted orders issued by the Director or his designee. Special orders pertain to specific circumstances or situations and are temporary in nature. Memorandums - Used to transmit information and do not reflect Divisional policy.