Provides backup support during peak work periods or vacations. Identifies opportunities for improvements in work flow and work processes. Most important, it keeps employees fresh. When solutions are kept simple, people understand the solution, people remember the solution, p eople use the solution. Look for the second right answer and you will usually find a better answer.
Most people can find a right answer.
Finding the answer people will accept, and implement takes more work, but that is what it takes to find a solution that will be successful. .