Caregiver evasive about financial arrangements. Older customer fearful of household member or companion. Older customer seems afraid to speak in front of other. Accompanying person seeks to prevent older customer from interacting with others. Household member or caregiver refuses to permit transport for essential services.
Older customer is isolated, in unhealthy or unsafe environment.
Any one of the above indicators, if observed or noticed, should alert you to possible abuse or exploitation. The bank employee may need assistance in determining whether the proposed actions are in the best interest of the elder person. Although the law does not require a bank employee to intervene or make a referral on behalf of the elder person, you are encouraged to do so. If you do report suspected abuse or exploitation in good faith, you are immune from civil liability in Nevada. Talk to the elder person, in private if possible, to determine the primary problem and to provide relevant information to others who may investigate the case.