This change penetrates our psyche so much that before we realise it we are different people. This is the process of transcendent transformation. The simple word 'change' is not able to convey the full impact of conversion brought about by this process. Organisations are also created by people. Organisations are created as tools to make the most of available resources, tools and technologies and create more opportunities.
Organisations become progressively more complex with development of technologies.
This progress in technology so long as it is a straight line progress in terms of capacity, speed and scope, the organisation can also grow in size and sophistication, and meet the needs of changing circumstances. But, when the emerging technology starts transforming things and become new tool such as today's Information Technology, the organisation also has to transform. The front line organisation such as VSNL, which is itself a promoter of this revolutionary Information Technology, has to set new standards in organisational concepts. There is a simple yard-stick by which the efficiency of today's organisational structures using computers is judged. VSNL has a proud record of being able to serve its customers - all the time while being able to utilise its computer tools more and more efficiently.