Such alternatives in dispute resolution have potential to open communications and improve working relationships while they save time and expense. Mediation is the intervention of a neutral and impartial third party in a dispute to help the parties to clarify issues, identify underlying causes, and arrive at appropriate remedies to resolve the dispute. The mediator cannot impose a resolution on the parties. He or she will protect the confidentiality of the process.
Participation is voluntary.
A neutral and impartial third party, skilled in conflict resolution techniques, who has been approved to participate in the EREC Program. Behind the scenes, a small team of people is aware of the presenting issues and provides support to the resolution effort, though they are not privy to the confidential mediation discussion. Should the complainant choose to participate in the early resolution program, he or she must tell the EEO counselor during the initial counseling session. When the complainant opts for the early resolution process, DCR is authorized to extend the precomplaint period for up to an additional 60 calendar days to accomplish the mediation. DCR then assigns a counselor to complete limited factfinding within 7 days.