The PRN service has evolved into a vital service since its inception almost nine years ago on the former East Campus. It seemed that an organized system was needed for responding to frequent calls from throughout the hospital. A survey was developed to determine what kinds of tasks staff members needed help in doing. A committee of volunteers helped formulate guidelines and even named the service to reflect its mission. A dispatcher answers the phone and has the important job of collecting the information, logging it in, clarifying any details and then dispatching a runner.
Runners are available to receive directions from the dispatcher and execute the runs.
They need to be sure they understand directions and carry out each task safely and efficiently. Runners may transport documents, blood products, X-ray films, printed materials from the Copy Center, and many other items. This position can be physically and mentally demanding, but it also offers the chance to get out and about in the hospital. For this reason, all new recruits spend at least two shifts shadowing a veteran runner because it is the best way to really get to know Trinity West Campus.