To identify talented candidates, many companies are employing an increasingly popular tactic - turning to recruitment firms, especially those that specialize in the call center industry. Recruiters scout the country for prime personnel and often can present three to four highly qualified candidates quickly. And recruiters help businesses efficiently get through the hiring phase. Companies don't have the luxury of a drawn-out interview process. In today's competitive environment, they have a limited window of time to make an offer before someone else snatches an attractive candidate.
Recruiters also help manage expectations through the hiring process.
Both sides of the negotiating table need to be realistic. Recruiters can advise companies about how they rank in the market in terms of salary, benefits and work environment. Moreover, recruiters can be especially useful if a company is undertaking a sensitive or confidential recruiting effort, such as replacing the current manager. Effective Interviewing As with any interview, precise questions need to be asked that reveal an applicant's people, financial and technical know-how. Because a customer contact center needs a manager who is performance-driven, the interviewer should avoid a strict resume interview and instead focus on the quality and quantity of a candidate's achievements.