Less politically-oriented packaging was designed to attract music lovers and race goers, but there was also a version for purists, featuring Ramses II on his chariot. It could provide assistance and much-needed help to people in extremely stressful situations. Indeed, the hotline receives calls from both drug addicts and their relatives. Parents and siblings often call to ask for help in dealing with addicts in their families. Other parents ask for advice in helping their children avoid the traps of drug abuse or information on how to discover if a person is addicted to drugs.
Many drug abusers request information on treatment and recovery.
It is Lutfi's hope that the programme will develop to include local branches and hotlines in each of the provinces, to be run by local experts. Despite all the potential benefits of having a hotline specifically dedicated to drug abuse, Fatayer also has reservations. Such phone calls are a very serious matter, he cautions. They could very well not help a caller, and even cause damage to people already in deep pain. By offering misleading information or by simply not knowing how to react to a particularly complex situation, hotline operators can cause more damage.