There are four steps to take immediately after dialing the phone. Give full identification voluntarily. It adds credibility, and avoids having them ask you the inevitable questions anyway. When you ask for help, you make a person feel needed, wanted, and important.
Most people have an innate desire to serve.
This appeals to that emotion. Here's the better alternative. I have heard back from reps who've used this, only to have harried operators transfer the call. Here's the very important part of the process that will make your job easier, and make money for you. The premise is a simple and logical one.