Your fax software may be corrupt, reinstall it and try again. Try turning off your fax extensions and restarting, then connect. There are several possible solutions to this very common problem. First, make sure that your username and password are spelled exactly correctly in the connection script dialog box. If you changed your password, you must also change the connection script to your new password.
Proper capitalization is extremely important.
Your username should be all in lower case. Your password will be in lower case also unless you specifically requested otherwise when your account was created. To do this, use the modified connection script below. This may also speed up the time it takes to make a normal connection. Your account with Earthnet may not exist, has been discontinued, or has been incorrectly processed.