You'll find plenty of options for this key customer-service product. As customers call to report issues, we need the software to track their calls and record resolutions. Additionally, we would like to be able to track such things as enhancement issues, problems, and bugs.
Price is always an issue with a startup.
Software for this purpose sorts and documents incoming telephone calls. It can also produce reports on how well-received your product is, which clients want you to add features or have problems, how long it takes staff to respond to requests, and which products generate the largest volume of calls and why. Some sophisticated systems will also allow you to route calls on particular issues to specific people so they can track them and make sure someone responds. Customizing is a good solution for those who have very simple or very complex needs. Conversely, if you have specialized needs and very heavy call volume, it may be worth extra money to a design a custom system.