So it's helpful to be informed of what done and when by leaving paperwork indicating such. It is frustrating to have a daily workload required knowledge of software and then to have to keep learning different programs due to licensing not being renewed or due to IT Services changing meaning more time away from office to attend workshops. I truly appreciate the assistance your department offers. In my opinion the process of obtaining privileges could be accomplished both faster and more efficiently. Technician support - technicians do not explain problems or solutions in language understandable to most users.
Repairs take a long time from the time reported.
It's probably me not them. Basically, IT Services does a good job for me. Installations seem slow, but this might be due to under staffing. Short Courses are good, but more frequent offerings at various times, frames would be helpful. I'm confused - information provided from technicians sometimes over my head.