We bring an understanding of our patrons, their usage and of the internal organization. We can add intelligence to research. Find out why and when customers go to sources other than the librarian. They no longer view us as the information experts. Everyone thinks they are expert at finding information.
Packaging is important.
The value of the information will be judged by its form as much, if not more than, as by its content. Learn what your patrons like to see. Ask them how they like to see information presented. Our Blind Spots We hold many unspoken assumptions. In assessing our blind spots, we should ask the following questions.