Ideas and recommendations generated at this level advance to upper levels of the company. Problems that require Advisory Board attention can thus advance to a level where discussion and consensus may produce the best customer solution. Faegre library director Nina Platt gave a tour of the Main library as well as one of the firm's satellite libraries. After the tour, the team settled in for a demonstration of the firm's library management system Intranet. Several members of the Faegre library staff rotated through the demonstration room to discuss their particular areas of responsibility.
Orders come to the law library via the firm's email system, by telephone and in-person requests.
Nina partners with a law firm library liaison from each practice group for materials selection. Her automated library system looks much different from that of the university. Their library applications are custom-built catalog, serials and acquisition databases. DBTextWorks provides for the creation of relationships between databases, which in turn allow the catalog and serials records to be linked. Specific customer service questions involved the firm's need for next day delivery.