The best laid IT plans sometimes go unappreciated by users. N.C.-based division of Sara Lee. Today we need increasingly rapid technological change in a climate of increasing change in business. The result is IT systems with greater complexity and greater importance to the mission of the business on a faster time frame for implementation. But a lot of companies underestimate the impact of change on internal business processes.
People resist changing the way they do things.
B2B and B2C websites have significant implications for internal business processes. Customers are now doing things themselves that employees used to do. And that's reengineering what employees are doing. You cannot design and deploy methodologies in a vacuum. You have to factor in overhead for technological change.