When kids are involved, I usually have the most success. People are impulsive. Sometimes they acquire an animal that they aren't ready for, or they get the wrong kind of animal. There are plenty of trade-ins. I hate to see that.
People think animals are like cars, or that they're disposable.
Just the other day, I got a call from someone who found a guinea pig abandoned in a shoe box. That's very frustrating. People don't seem to think animals feel pain or discomfort, which is totally absurd. Educating the client. When you share information with clients, when you educate them, you're making the animal happier, as well.