Just tell your front-line supervisors and employees that you're going to reorganize the department's workflow. It's far better to simulate the current workflow first, then test your ideas for change on the model without alarming the real people who do the real work. To install Optima, you must have a floppy drive. Optima comes on two floppy disks and installs just like other Microsoft Windows programs. There's a complete user guide and an extensive table of contents and index.
Online help is available for all menu items and dialog boxes.
You can search for help by key words. At first glance, Optima resembles a well-designed flowcharting program. It has the usual symbols, routed connection lines, and a selection of styles for line ends, crossovers and intersections. You can add automatic off-page connectors, symbol numbering, and visible or invisible comments. But any resemblance to a flowcharting program is only skin-deep.