If the item was self-installed, the customer should retrace the troubleshooting steps outlined in the owner's manual. Once the technical help desk has determined that the equipment is at fault, an RA will be issued. The technical help center will offer an array of solutions to remedy the problem. Some items received as 'defective' are found to be in working order. In these cases, the customer is solely responsible for all shipping charges.
Refunds are subject to certain determinations.
If not, then the item is not returnable. Arrangements for a replacement unit can be made with the manufacturer by calling and asking for the technical help desk. If not, then the item must be repackaged and sold as a refurbished unit. All other products will be depreciated on a case per case basis. No refund of any kind will be issued until all Dish Network or DirecTV programming fees are paid in full.