It will facilitate a resolution, according to Wachs. For instance, if you are in an argument and feel your opinion hasn't been heard or that your opponent doesn't respect you, you will not stop arguing. You will keep fighting to be heard. On the other hand, if you have been heard and respected, it's less likely you will go on being mad and resentful. In fact, you feel compelled to cooperate, Wachs suggests.
People tend to drop their guard.
Next, Wachs advises stepping back and objectively summarizing the differences at stake. That clearly sets out the problem and shows that you've understood. Once the problem is out in the open, ask what can be done to solve it. This isn't about finding the perfect answer, Wachs stresses, but about getting a step closer to one another so that you can go on running the practice without constant nagging. As groups work at resolving generational differences, they can easily lose sight of what all physicians have in common.