As you will see, both the member firms and SPBA, the association, are very candid, because we want you to have the best insight possible. TPAs are one of the best-kept secrets in the country. The reason that TPAs are not a household term is that is has always been the nature of the industry to serve the clients and not grandstand. In fact, many TPAs answer the phone or communicate in a way to convey that it is the employer's plan, not some outside entity.
Personalized service is the key to TPAs' success.
Thus, please don't ask when you can attend our next meeting. SPBA membership and services are limited to member TPAs and the aforementioned affiliated Stop-Loss Service Partner firms. So, our interaction and services with the public are different and more limited than many associations. We have saved our biggest gift of candor for the end, so that it will stick in your mind. Too many researchers have lost their jobs because they lost sight of this important fact.