Every lighter we make is tested, not just a sample. We use the best materials available. If raw materials are off-quality they are returned. We do not have a quality control department.
Quality is part of every employee's job.
We do not have inspectors. Every employee is an inspector, and inspects their work at every stage of manufacture. We do not have quality control manuals or plans or other useless paperwork. We are not ISO9000 certified. We are not interested in Baldridge Awards.