Every two months, Saturday morning meetings provide support and training for all TQS participants. Once they see results, however, they readily buy into the concept. They begin to find ways to quantify issues and problems they know to be real. They rediscover their students as customers. It has not been easy for the private sector to implement quality management.
Resistance continues among many in business.
Thus, no one should expect an easy time in introducing this concept to schools. Nonetheless, we know that the principles of quality management work and with special force in our schools. Our schools need quality, and their customers deserve it.