There is no charge to the consumer for dispute resolution services with BBB members. BBB Mediation is a program through which both parties in a dispute can meet in a neutral location and be assisted in finding a resolution to their dispute. Mediation is a method where a neutral mediator facilitates the parties involved to participate in their own resolution. The mediator does not make any decisions. The beauty of mediation is the parties involved are empowered to come to their own resolution through proven communication methods.
Mediations are completely confidential.
This fee is usually paid by the business involved, but may be split between the parties in some cases. BBB Arbitration is a program through which companies with unresolved disputes can utilize arbitration services. Arbitration is a method wherein the parties have been unable to resolve their differences and have agreed to seek a third party decision. BBB Arbitrators are neutral and hearings are confidential. Our arbitrators are certified by CBBB and are experienced in hearing information from both parties, from any witnesses the parties may call, and reviewing any pertinent proof the parties wish to submit.