We've been telling our people more about Delta's cost problems, the problems of not being able to generate the revenues because of the fare situation, and the need for profitability. We've been out communicating that more openly than ever before. The response, Allen says, has been overwhelmingly supportive. Last summer the airline opened an old-fashioned suggestion box. As an example of a seemingly trivial suggestion that meant big dollars, Allen cites a decorative lettuce-leaf liner put on meal trays.
Nobody ever eats it.
It always ends up on the plate back in the galley. The leadership of the pilots' union is not on board with us. They're way out of touch. Our Delta pilots are on board with us. I've been to a lot of the pilot meetings myself.