Also ISO9000 and TQM means close relationship. 12 ISO9000 series is quality assurance model and also manage, perform, and verify is important thing on the ISO9000. Conformance is also means. TQM means quality management so building a quality in the process is most important. On the process and in the process is most important thing.
Performance is also important.
13 Framework of TQM is like this. Lower label of base of methodology of TQM, I mentioned formally. Also resource is important, IT technology and information and human system, human resources. Third important thing is quality improvement of management system. Original QC system means quality improvement of the product system.