In a chaotic world of relentless change and unpredictability, managers can no longer count on a guaranteed tenure. Rather, they can easily expect two or more major changes over the course of their careers.
Results are mixed.
Unquestionably, the ideas generated and promoted by consultants helped America to become the most productive and efficient economy on earth. And more, some of these complaints have found their way into lawsuits for fraud, incompetence and neglect. This generation of consultants has been conditioned to focus on the highly lucrative parts of consulting at the expense of truly understanding what it takes to be good at the work of the profession. We presumed we would hear stories of great results and transformed organizations. Indeed, some did tell very positive stories.