We do not operate directly on our world, but rather through our perceptual map of the world. NLP is a model of the mapping processes. The positive self worth of the individual is held constant. A distinction is made between Self, intention and the behavior an individual engages in. The meaning of a communication is the response you receive, regardless of your intention.
Resistance is the result of inflexibility on the part of the communicator.
It is the responsibility of the messenger to get the message across, NOT the listener's responsibility to get the message. Failure equals feedback. There are no mistakes, only results. Without failure and mistakes, learning would be impossible. The highest quality of information in an interaction is behavioral information.