Always use short questionnaires. Using ten of the most important questions is usually best. It is important to set up a system for data analysis. Use the same people who designed the data gathering tools to do the analysis. Routine analysis of data allows a head start on complaints.
Monthly analysis is best and can be done easily if surveys are automated and put on the Internet.
This way data is calculated automatically. Comments on surveys are important and the best way to analyze them is by grouping them in categories after having read through them carefully. Writing a report gives the program justification. There are several issues to consider once you have reached the reporting stage. First, will the report be in the form of a briefing or a written report.