People skills should never be underestimated. In some cases they can even be more important than technical skills, especially in technical support positions. You will always have resources to turn to for product specs and troubleshooting info, but dealing with people, is almost an art form. Cultivate these skills and you will increase your marketability a hundredfold. On the company dime If you are lucky enough to get a job at a large company you may have some allies in your education.
Most corporations have some form of tuition reimbursement program.
This usually allows you to attend college courses appropriate to your job while the company picks up some portion of the cost. Take advantage of these programs. Not only will you be learning but it can also improve your standing in the company. They will often let you attend classes on company time. Plot out your education course for 1998.