Develop leaner more productive government Program not designed to privatize, that is transfer services completely and permanently to private contractors.
Program is designed to inject competition into city government.
Focus on the individual, not a group. If the service is filling potholes, the customer is not the Streets Department, the customer is the individual driver on the street. This definition should be simple, clear language and probably not more than a paragraph. Try not to define the service in terms of procedures, processes, amount or type of equipment, time or labor used, or dollars spent. Determine the measurable unit of service .