Need Analysis 6. May be done through focus groups. We're already starting from assumptions we don't know anyone shares. Gaps of today may not be gaps of tomorrow. Plan must be flexible.
Renewal means constant learning.
Dejargonize the process so we don't develop new words and language. 10.Have an evaluation process or group. Suggested that after a few years hire consultants to evaluate. Bob will provide the Internet address for more book and article research. The process should assess the readiness of the organization.