When I called together CASC's managers to discuss and evaluate the survey results, norm development was selected as one of three major actions for CASC's Organizational Development in FY96. Volunteers, including both supervisory and non-supervisory employees, formed a team in January to discuss and research the above concerns. Ultirnately the team focused on establishment of broad-based norms, including professionalism, communications, and honesty. The professionalism demonstrated by each of us supports the organizational vision and culture set forth in the CASC Mission Statement. The professionalism focuses on our mission and on the missions of our customers, not on individual likes and dislikes.
Open communications promote cooperation and effective coordination of CASC's activities.
Honesty is a basic requirement in establishing an atmosphere in which we can share information, identify and resolve problems, and analyze alternatives for increased performance without hesitation or fear. I endorse the attached norms as the basic building blocks for coordination within CASC, and for support of our customers. Over time, it develops the trust we must have in each other, and in our clients, to function effectively. It is an inherent part of our mission statement, and an expectation we have of each other in all of our dealings.