Many people believe that society as a whole is becoming ruder, ranging from mundane bad manners to the more serious misbehavior in schools. To help curb this trend, parents have begun sending their children to etiquette classes. Sometimes it's a new friend. Sometimes it's a business client. The rudest behaviors reported included long, abrupt holds and unreturned phone calls.
Politeness can affect the fortunes of a company.
But the solution is not just about educating children. Often, we can trace the problem of rude behavior back to adults. Humans are capable of pretty awful things, but they're also capable of beautiful, awe-inspiring things. You know the type. The general public is becoming increasingly irritated by cell phone users.