We do have the system set up to recognize product names down to the product number level, but in the case of our DeskJet products, it's not required for the system to know each individual model. The process of grouping keeps things relatively simple for setting up system responses. How it Works The SpeechWorks speech recognition system in place for HP works by recognizing human voices and responding with appropriate messages. Customers use conversational speech commands to check Y2K compliance on a variety of HP products by placing a call to the HP Customer Care Center and connecting to the Y2K service. They simply state the model number of their products as though they are talking to a live operator.
People can say product names in very many different ways.
Hewlett Packard Pavilion,' include the model number, or any number of any other variations for the same product. You can say numbers in thousands of combinations of ways. The system is designed to recognize all those variations of language and provide answers. If a consumer calls in about a product that is compliant, the system informs them of this right away. If the product is not compliant, the system directs them to the HP Web site or to a customer service representative who can assist them over the phone.