Everybody seems to agree that airline service in the United States is not what it ought to be. Too many flights are late or cancelled.
Passengers are angry and frustrated.
Everybody blames everybody else and thinks somebody else should do something about it. Two things cannot occupy the same space at the same time. That's especially important if the things are airplanes. The passengers tend to blame the airlines. We believe the airlines should stop lying to passengers about what's wrong at the gate, says Scott Reid, spokesman for the National Airline Passengers Coalition.