I've tried calling the First-Aid Hotline, but there's no answer. Common Lab Questions A message saying my disk has a virus on it just appeared. Sometimes First-Aiders are just so busy helping people that it is hard to find one. First-Aiders are also students, and may have things like projects and exams come up.
People also get sick, or have to miss work for other reasons.
I've tried calling the First-Aid Hotline, but there's no answer. Look at the First-Aid Schedules to see if anyone is scheduled to be on duty. Sometimes, a lab can get busy, and if the First-Aider is out in the lab helping someone they may be unable to hear the phone. The aITs Help Desk may also be able to answer your questions. There are a lot of systems and software packages that First-Aiders have to support.