This is the most important factor in the process. A motivating working environment requires going over and beyond the call of duty and providing for the needs of the worker. Employee assistance centers are spread strategically across the theme park. Some of the services included employee discount programs, childcare information, money orders, postage stamps, check cashing, and bus passes. The Walt Disney Company realizes that taking care of their employee's needs keep them motivated, on the job and loyal to the company.
Personal recognition is a powerful tool in building morale and motivation.
A pat on the back, a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal event. Recognition by one's peers is more motivating than by supervisors. The most surprising thing happened on the first day USAA printed the notes . . . The company couldn't keep up with the demand.