James R. Baluss, director of the Edgecombe County Health Department, and Robert M. Simpson III, general manager of the northern region for Carolina Power and Light Co., will address crisis response. Raquel Serrano, special populations director for the North Carolina Primary Health Care Association, and Sheila Forte, senior program manager for Multicultural People in Technology at IBM Corp., will speak on dealing with diversity. Stevie McNeal, vice president for customer satisfaction for Blue Cross and Blue Shield of North Carolina, and Janet Sporn, director of customer care for Midway Airlines, will discuss customer service. On Friday, another panel discussion will be held from 9 a.m. to noon in the Rosenau Auditorium.
Registration is free but required for all events.