Organizations routinely gather information through surveys.
They might examine customer satisfaction, assess the market for a prospective product, or evaluate employee concerns. As access to the internet, and especially the World Wide Web, becomes more common, the feasibility of gathering survey data over that medium becomes more reasonable and cost effective. CSI's products allow our clients to create surveys that can simultaneously be adminstered in traditional paper format, and can be faxed back, mailed back or entered over the web. A multinational oil company was implementing a new information system that would require considerable changes in processes and procedures. Based on similar previous experiences, they were concerned that organizational perforance would decline when the new system was brought online.