Our success is built upon our aim to provide consistently high levels of customer service - at all times. To achieve this we are fully committed to the development of our staff. As an Investor in People organisation, we believe that investing in every member of staff is essential to our continued success. This commitment has been recognised by the Cambridge Evening News Millennium Business Excellence Awards for 1999 where we received the award for 'Business Trainer of the Year'. Community Building Our local network of branches form a real part of the communities we serve.
Mutuality underpins all our dealings.
All our staff are focused on putting the true needs of members first, organising work to give members priority, and supporting local community interests and activities. People Building Our success is built by the people we employ. The more we develop them, the stronger we shall be. We care genuinely about our staff, their wellbeing and their progress, discussing their aspirations, listening to their ideas, recognising their contribution and rewarding their efforts. Family Building Our business is all about helping families to build their nest egg, home and family life.