Don Bergman is pulling a group together to work on this. A copy of their product list will be circulated to the senior managers. ITS will encourage faculty to take these training courses. The cbt training program will include software and platform training. The campus plans to purchase a site license and then these courses will be free to campus constituents.
Most universities say the programs are great, but the deployment is hard.
He said there is a need for human contact around this program. An idea he has is to create study groups around specific cbt courses. Customer Satisfaction Team Summary Jim circulated the pilot survey that the Customer Satisfaction Team conducted in some ITS labs over the summer. Please note that because the survey was conducted over the summer, and because only 43 completed surveys were collected, the survey is not representative. The team will try to get a few hundred responses at that time.