The GSH Newsline is our bi-Monthly newsletter that is published for employees, physicians and various members of the community. Here is the March 1999 Edition. In A Capsule News from individual departments. While this may be an appropriate marketing slogan, we at The Good Samaritan Hospital are truly committed to the needs of our patients and our community. The health care industry has instituted many forms of measuring clinical outcomes striving for ongoing quality improvement.
Patient satisfaction is also a critical part of a quality improvement initiative.
Accordingly, The Good Samaritan Hospital participates with 305 other hospitals on a quarterly basis to monitor customer service and patient satisfaction through Parkside Associates, Inc., an independent survey and research company. Not only is the overall quality evaluated but more importantly, the medical outcome, physician care, nursing care, diagnostic services, admitting services, dietary services, comfort and cleanliness, and employee courtesy, all from the patient's point of view. Survey results are tracked over time internally and also benchmarked with similar hospitals who use the same survey. Our most recent survey was completed at the Lebanon Outpatient Surgical Center. Other areas that have been surveyed are inpatient, outpatient and Emergency Room.