This practical how-to course gives participants the knowledge and tools to conduct benchmarking studies of their own purchasing processes. Benchmarking is a proven process improvement technique that compares key processes in one organization against a leading organization that is recognized for these processes. It is an interactive seminar, with participants applying their knowledge through a major benchmarking case study. The registration fee includes a 66-page manual and additional resources for further study and practice. This course covers the accounting and financial functions of a utility system.
Participants also learn cash management concepts and the methods available for investing funds.
This program is appropriate for every employee involved in the organization and operation of a TOS program. 1.4 Effective Collection Skills Participants in this two-day course learn to effectively manage collections, focus on retaining good customers through quality customer service, and develop the required communication and organizational skills to maintain low receivables. Lively, interactive presentations will empower employees to do effective collections and improve your receivables outlook. This course also covers the application of activity based management practices to the utility industry. The course focuses on gaining a good understanding of costs and applying that understanding to pricing decisions.