Voice commands are interpreted and acted upon immediately. This expands the functionality and ease of use of traditional IVR systems tremendously. The user no longer has to wait for prompts to access the information they want. In addition, speech recognition allows for more sophisticated input as it is not limited by a number -based keypad. HTI offers a full range of solutions to enable customer self-service over both the Web and the telephone.
Natural language is the next step in making call centers more accessible and user-friendly.
We see the tremendous growth opportunity here. The company was one of the first to realize the benefits of offering integrated Web and IVR technologies and we expect the relationship to be a popular V-Commerce offering for enterprises of all sizes. HTI will integrate the Nuance software into the company's UNIX and NT based IVR and web platforms. About HTI HTI Voice Solutions, Inc. helps companies solve business problems and communicate more effectively through the strategic implementation of advanced voice, web and system integration technologies. For over 11 years the company has been developing solutions that allow clients to improve service, streamline operations and reduce expenses.