Expectations in People's Lives People use their expectations to maintain order in their lives . However, disagreements may also be threatening because they arouse deep feelings of anger, jealousy, fear, grief, guilt, frustration or disappointment. Differing goals, expectations or methods can turn disagreements into conflict which, like a snowball rolling downhill, can be damaging to both parties. Conflict can be healthy and beneficial when it forces clarification of policy or procedure, but usually, conflict is a symptom of a breakdown in basic communication and teamwork. The goal of dealing with disagreements may be met by either reconciliation of expectations or resolution of conflict.
Reconciliation seeks no final solution, no perfect tranquility, no absolute harmony.
It is an ongoing process which results in a fair working agreement. Reconciliation anticipates what both parties would like to get from a situation and allows them to make the necessary changes to improve the work environment or team functioning. Reconciliation brings together differing expectations and seeks alignment or agreement. Resolution, on the other hand, focuses on acknowledgement of the concerns of each party , drawing on the positive intent of each side, bridging from the commonality of each person s expectations, encouraging cooperation marked by mutual respect. Like reconciliation, resolution seeks to reduce friction, however, it also involves asking for change in cognitive, affective or behavioral responses to solve a problem.