The system directs emergency calls to an on-call Customer Service Coordinator who will immediately dispatch the appropriate personnel for the emergency. If for some reason you cannot reach a coordinator, please contact the Security Office at 740-4321. In order to process the more than 1,000 work requests received each week, the Customer Service Coordinator assigns an action code to each request so that these services may be scheduled in a timely manner. For example, a request for an office move should include the number of items and types of furniture. This eliminates the possibility of creating duplicate requests for the same services.
Planners can answer customers' questions regarding job status, billing, and related matters.
The purpose of the department is to enable maintenance personnel to spend more time on repairs. Upon approval of an estimate by the customer, this department will coordinate the approved project from start to finish. This includes choosing vendors that meet the University's specifications, scheduling, and supervising the project. This office can be reached at 740-1638. Custodians work around the clock, Monday Monday through Friday, with the majority of work performed at night.