The reader should keep in mind that these steps might be followed in performance efforts focused on the entire organization or some subsystem of the organization. Most applications are not this straightforward. As review about key terms in performance management, key terms are bolded and italized below. Organizational goals are often established during strategic planning. Performance management translates these goals to results , which typically are described in terms of quantity, quality, timeliness or cost.
Results are the primary products or services desired from the focus of the performance process.
Examples are a percentage increase in sales, extent of impact on a certain community, etc. For example, the operator's results are high-quality, printed images for the internal customer, the Catalog Department. Ensure the domain's desired results directly contribute to the organization's results Aligning results with organizational results is another unique aspect of performance management process. Identify first-level measures to evaluate if and how well the domain's desired results were achieved Measures provide information to evaluate accomplishment of results. Measures are usually specified in terms of quantity, quality, timeliness or cost.