Emphasis is on customer service. Very impressive large public areas. Good access to the City from here. Good public areas and on site car parking. Within 1 mile of Theatreland and the City.
Public facilities including the bar are adequate.
As a business location - excellent, however there are better tourist locations. All rooms have private bathroom. Good location and close to the Heathrow Express Terminal, good prices, however it is desperately in need of a refurbishment and is best suited to students and backpackers. Popular hotel for backpackers and students. Their decor is plain and the furniture very dated, but all bedrooms are clean and serviced daily.