This class is distinguished from the Installation and Repair Technician Senior by its supervisory and administrative responsibilities.
Positions oversee the work of vendor and contract personnel.
Positions also design and maintain systems for documenting and tracking the inventory of equipment and repair parts, the number and status of maintenance and work orders, the schema and condition of the cabling plant, procedures and other administrative records, and access on-line databases and other computerized systems to research and update repair histories. Positions coordinate with vendors, other service departments and users to provide alternative designs and timely services to meet both the routine and specialized needs of users. Positions are typically working supervisors who perform the more advanced design and diagnostics functions to solve user problems. Ineffective job performance can result in systems downtime, and financial loss due to disruptions in service. . Frequent external contacts with vendors or contractual workers to research products, plan and oversee installations and expansions, and to arrange for repairs.