Help them understand what the higher values might be. You have more latitude. Distinguishing Technical from Adaptive Work . Trial and errors you try all your technical fixes and nothing really works. Progress requires people to change their values, attitudes, or habits of behavior.
Persistent conflict occurs over values or strategy.
A report is not a solution. A solution has to be lived in people's behavior. Different factions have distinctly different perspectives and realities. It often takes conflict and processing to come up with better, more creative ideas. At this point, Dr. Heifetz opened the floor to comments and insights from members of the Leadership Kentucky Class of '97.