Competition today is fierce. Differentiating your products and your company is essential to staying ahead of the other companies in your market space. The Remedy Customer Management platform provides us with the ability to give our customers an edge through superior customer service. Connecting you to your customers To remain competitive in today's fast-paced business environment, you must be aware of every detail that helps you gain and keep a customer. Remedy allows us to provide that vital communications link that connects you and you customers.
Remedy is adaptable to individual customer needs.
It automates processes and enforces business rules, tracks, notifies and escalates problems to maximise efficiency. Our staff can access customer contact data, review call history and status, verify support entitlements, and view attachments such as screen shots and data files. Remedy Customer Support can automatically direct customer calls to the appropriate support representative based on the criteria you specify, such as product expertise and workload. Escalations and Notifications Escalations occur automatically based on your criteria. Notifications occur as service requests progress through the resolution cycle.