Checklists were developed to insure that each new employee received the same information. In addition, training was provided to assist workers in completing paperwork. As possible, paperwork was streamlined. In 1994, a mentor system was introduced for new workers, giving them an opportunity to watch experienced aides provide care. It also gave them opportunities to demonstrate their skills to someone on the job.
Mentors check off new employees on basic competencies and act as role models to new staff.
Mentors are selected based on having been employed for more than a year, and having met all their job requirements. Efforts are made to find mentors who do not mind performing the housework parts of their jobs. A final intervention was to form an advisory group to discuss issues, make suggestions, and offer peer recognition. We provided recognition in the form of t-shirts, discount coupons, and recognition certificates for longevity. Monthly newsletters and weekly updates on a designated voice mail message line provide inexpensive current information.