E-business is nonstop. You can't slow down. Users demand instant gratification. And the environment continues to change. Technologically, we've created a really complex thing.
People go down.
There are outages. Technology is a dual-edged sword. It can be a true business asset, but it's also exposed to a visibility that it didn't have before. I came in as BMC's first non-mainframe marketer. And we had to change the culture of the company to move to the new distributed platform.