In classroom sessions and in projects, you will encounter respected researchers, vigorous scholars, successful consultants, and gifted, dedicated teachers. These are people who enjoy teaching and do it extremely well, people who make themselves accessible for after-class consultations and devote long hours as advisors and as guides to student teams. PhD, University of Chicago Academic Director of the Executive MBA Program. On the Editorial Board of the Journal of Marketing Research and the Journal of Consumer Research .
Research focuses on business performance metrics, especially customer satisfaction.
PhD, Virginia Polytechnic Institute Director of the Global MBA Program at Michigan. Research focuses on statistical quality control. Carnegie-Mellon University Chair of Business Economics. Research focuses primarily on contracting issues, with a particular emphasis on the role of transaction costs, adverse selection, and moral hazard in the design of agreements. Expert witness in cases involving antitrust and insurance concerns, including captive taxation and workers compensation.