The parties control who decides the dispute. ADR procedures permit the parties to select the person who will decide the issues, including a person with a particular expertise. The parties remain in control of the resolution. Courts have a limited range of remedies. ADR can fashion creative resolutions.
More informal communications reduces posturing and can suppress the escalation of hostility.
The dispute and its resolution can remain confidential. The process can be tailored to the needs of the parties. Rules of evidence can be relaxed. Discovery and investigation can be limited. Control over the outcome.