With interactive tutorials and workbooks, users can learn at their own pace and at a time most convenient to them. Nothing is more frustrating for users than attending training sessions that are either too complex or too simple. Rather than grouping users by last name, department, or floor, group them by skill level and focus the content accordingly. Make beginner classes shorter to minimize user frustration. Advanced users may benefit more from a quick overview with plenty of time for questions and answers.
Many users learn more effectively with an informal approach.
Finally, face the fact that computer systems and applications are too complex to be taught in one training session. In addition, many users need hands-on experience to learn how to use the technology. For this reason, a successful program should offer additional resources and training after the initial technology rollout. The easiest way to offer this to users is to provide them with a library of technical resources, workbooks, and tutorials. Many firms have found intranets ideal for this purpose.