Wherever possible a daily inspection should take place. Following this, the work programme for the next 24 hours can be set. In some instances it may be advantageous to have a multi-skilled evening or night shift team at work covering all of the items mentioned above. In the case of an agreed implementation programme, achievable standards as dictated by both financial and human resource constraints, should be agreed between the town or city centre manager and the contracting parties. Realistic response times should be agreed and, ideally, spare street furniture, blockwork, paving and other relevant items should be stored locally to help maintain rapid response times.
Monitoring can be a very subjective exercise, especially where qualitative measures are used.
In the final analysis most of the criteria will be assessed by the perception of the customers, each of whom will have a different set of values, as they include shoppers, workers, tourists, visitors. You may consider conducting some research of your own, using questionnaires at street level or through the post. Any noticeable fall in standards should be rectified immediately. This is essential if further investment is to be justified. It is important to make a case for sustaining and, wherever possible, enhancing the investment.