Performs work of considerable difficulty which requires overseeing the hearing program to ensure quality and efficiency of work performed, and consistency in the application of motor vehicle laws and regulations. Duties also include training hearing officers, occasionally observing their performance during a hearing, and completing performance evaluations. Assures that the agency's hearing program functions according to permanent laws and regulations, develops policies and procedures for the program and, at times, recommends changes in statutory requirements or agency policies and procedures based on hearing issues and outcomes. Conducts administrative hearings for a limited number of cases.
Positions also supervise office services positions supporting hearing office operations.
Independently makes decisions necessary to manage and direct the hearing office staff. Improper oversight of the hearing program may result in incorrect or inconsistent decisions made by hearing officers which could pose financial or safety problems to individuals or the community, threaten the integrity of the agency and lead to costly appeals. Working knowledge of managerial principles and practices. None identified for this class. An equivalent combination of training and experience indicating possession of the preceding knowledges and abilities may substitute for this education and experience.