Then the laboratory must process the specimen carefully. Then the laboratory must be staffed with knowledgeable and considerate people. Consider yourself to be the laboratory's ambassador. More than likely, your laboratory does exceptional work. More than likely, your laboratory is staffed with highly skilled techs dedicated to producing accurate results in a timely fashion.
Patients never see the laboratory.
As a phlebotomist, you wield significant power by being their representative. The patients' confidence that their specimen will be processed and tested properly depends on the five minutes or so that you spend with them.