On-call technical support. Users need a way to get questions answered quickly and get problems solved. What's available and where to find out more. Resolution of hardware and software difficulties. Access to information.
Many people require reference information in a paperless fashion.
This includes student access to records such as financial aid status, faculty and staff to administrative information, and everyone to outside reference information such as through the World Wide Web. Students need to be able to get all pertinent information and complete their university business without normally going office to office. Support for computing for instruction, including multimedia capabilities. The increasing use of multimedia in learning materials and other communications requires additional workstation, network, and support capabilities. More classrooms need to be available that are equipped with multimedia computers and associated projection equipment.