You may find the answer you're looking for in the financial aid section. A simple question may be answered with a quick phone call to the school, but not always. At larger schools you may have a tough time getting through. Be as specific as possible in any voice mail messages. And be patient.
Phone tag is common.
Requests to modify a financial aid award because of a change in a family's financial situation or a student's academic standing should be put in writing. Most schools respond to these requests fairly quickly. All decisions are final Also realize that you don't have to accept all aspects of a financial aid package. For example, your teen may want to decline a loan in favor of joining a work-study program. But be prepared to stick with this decision.