The study has two parts. Part 1 analyzes agency performance in nine chapters. Chapters 1,2,4,5, and 8 deal with issues unrelated to SCF conduct toward families. Those will not be included in this summary. Part 2 may be found elsewhere on this website, but its summary is briefly discussed here.
Researchers question agency power, secrecy, and lack of due process.
However, the problem is not limited to the media. The overall impression is that the agency has too much power and exercises it arbitrarily. As an external study group, we have been barraged with telephone calls and letters from CSD clients, attorneys, relatives of clients, and others who are very angry with the agency. The quantity and emotional content of the calls indicate the agency has more than an image problem. The reason must be found in the power of the agency.