You cannot file the form electronically. It must be mailed in. This is because the form requires an original signature, and in most cases, other documents will need to accompany the form. The Vermont Insurance Division gets thousands of complaints and inquiries about insurance companies each year. These give us an indication of the quality of service companies are providing to their customers.
Most companies are very cooperative about resolving consumer complaints.
We can then work with companies who need to improve in certain areas. Complaints can also help us identify companies or agents who may need to be investigated for violation of Vermont insurance laws or rules. The Insurance Division maintains records of certain types of complaint data which is available to the public upon request. Therefore, you must make the request in writing so it can be formally logged and responded to within the proper time frame. You must include your name and address, and if possible, a phone number, in case staff need to talk with you to better understand your request.