The common themes for different TQM models are examined to help define quality and its strategic importance to your organization. In this program, emphasis is placed on how to articulate a quality philosophy. Effective organizations develop a mission relating to quality and examine assumptions about continuous quality improvement. In addition, participants gain an understanding about the basic tools of quality. They learn how to manage processes in a quality team environment leading to enhanced customer satisfaction.
Participants then learn how to build a quality improvement plan.
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