A copy of the report accompanies this document. Evolving Trends Member participation in AdultCare services is varied, since each situation comes with its own set of circumstances. In fact, the majority of callers initiate the conversation with a request that often does not reflect their real needs or available options. Some members are true planners and do call in plenty of time to obtain information now to make wise decisions for the future. A small percent of members have made decisions but now need provider referrals and community based resources to execute their plan.
Many requests are for ways to allow older persons to remain at home and manage their affairs.
There are often Medicare or other insurance concerns. Frequently, members are not sure how to navigate the health care system or advocate on behalf of another. AdultCare offers family conference calls for those who are having difficulty in decision making and need a neutral third party. Confidentiality is also a primary concern. For example, if a member and then the spouse calls, there is no mention that the other has been spoken with, even if it is about the same subject or person.