In addition to strenuous efforts to educate our employees and those working in service areas to be kind to highway customers, we will adopt a system of dismissing employees pointed out as unkind or causing inconveniences to customers for 3 times. Instructing employees to wear name plates and identify themselves when responding to phone calls or letters from highway customers. Establishing wider channels of listening to customers' opinions. Improving cyber data rooms concerning construction, operation and maintenance of highways. Reports on violations of the Bus Priority System, unauthorized use of road-shoulders and vehicles with poor tail lights etc will be handed over to the Highway Police for proper actions.
Notifying road works a day in advance through mass media and on our homepage.
Any change in information on use of highways will be posted in our homepage a month ahead. In principle, the one who has caused the damages should be responsible. We will try to compensate for such damages reasonably. It may cause danger to other vehicles and higher maintenance expenses of highways. They cause damage to the surface of highways and accidents.