What a concept. It's perfectly clear at one level what she meant. A real ticket is made of paper. An electronic ticket is a just notation in a computer that I paid for a seat. We think real things are somehow safer than electronic, virtual things.
Real things are originals while electronic things are just representations.
Real things are longer lasting. Real things don't require some other technology to exist. Let's take those points one by one. This just proves our culture's blind prejudice in favor of reality. You know, paper money is real, but it's safer in the bank where it's stored as electronic information.