Step Four Encourage patients to contact their benefits office regarding denied claims and talk to the benefits manager if necessary. Remember that many efforts to pursue coverage and payment are successful, although the process may be lengthy. Depot Reimbursement Hotline is staffed by an independent clinical research and health care reimbursement consulting firm and is not an affiliate of Novartis Pharmaceuticals Corporation. The primary purpose of the Hotline is to provide information to help you understand insurers' policies. Novartis Pharmaceuticals Corporation and the Hotline staff do not formally make appeals for Hotline callers, nor do we guarantee that you will be successful in obtaining insurance payments.
Numerous factors affect third-party payment for medical products and services.
Hotline staff cannot anticipate or resolve all of these situations. Novartis Pharmaceuticals Corporation, 2000. All rights reserved.