Montreal, Quebec, Canada, April 4, 2001. InChange is a configurable, totally web based change management and help desk software with customizable workflows such as help desk, change requests, bug tracking, problem reporting, trouble ticketing, beta application control and knowledge base. Gartner Group, Inc. Competition is fierce, intense and increasingly global.
Organizations have to manage a dispersed global workforce and complex organizational processes.
Operational efficiency is a must. Said Ludwig Melik, VP of Sales and Marketing for Tenrox. InChange customizable workflows allow various state and transition definitions from issue entry to its resolution. Issue escalation, event triggered email notifications in combination with a centralized repository of information for present and future reference delivers a far powerful alternative to traditional PSA solutions that lack this critical component. The change management module of this product hit home with me.