Can manage one to six different survey projects simultaneously. Automatically selects the proper route in conditional branching questions. Randomly selects and telephone numbers and facilitates the use of random digit dialing sampling. Automatically schedules call backs to unanswered calls Collects raw data from interviews ready for statistical analysis by external software. Automatically keeps track of any survey sample quota requirements.
Monitors interviewer productivity to increase efficiency.
Tracks the disposition of every single telephone call made during the course of a study. Provides reports on the progress of the survey, including marginal tabulations from the data, at any time. The Director of the CATI Lab is Dr. Joe W. Floyd , Professor of Sociology in the Department of Sociology, Political Science and Native American Studies. Dr. Floyd joined the faculty at MSU Billings in 1978 and has been collecting peoples perceptions and opinions ever since using telephone surveys, direct mail written questionnaires, on side administration of written questionnaires, focus groups, personal interviews and public meeting facilitation. Since establishing the CATI Lab in 1988, Dr. Floyd has been active in facilitating research projects with the greater Yellowstone County community, the state of Montana and the larger region.