Furthermore, they analyze and anticipate changing customer needs. Based on this knowledge, strategies are developed to close performance gaps. Old processes are redesigned and new processes created to yield competitive advantage. They understand what skills are necessary to satisfy customers in the future. Leaders must be proactive.
Most leaders fail to devote enough time thinking long-term.
A troubling study shows that most senior executives spend between 3 to 5 percent actually understanding and anticipating future needs. Experts say executives should spend at least 30 percent of their time analyzing and planning for the future. Once the future course is set, leaders must determine effective ways to build skills which create operational flexibility, enhance knowledge, foster teamwork, develop, and nurture innovation. They must routinely communicate organizational progress. Leadership cannot over communicate the vision.