Assume full responsibility for the quality and performance of the product or service you sell. Be honest and accurate in your advertising. Adhere to the principles embodied in the BBB Code of Advertising . Avoid promises in sales contracts, labels and promotions that cannot be delivered.
Return calls and messages from customers as soon as possible.
Show up on time for a service call or notify the customer when you will be delayed. Promptly call the customer if the work and charges are to exceed the estimate. Use the BBB reliability reports before making a major purchasing decision from a vendor or supplier. Take advantage of every opportunity to promote goodwill in the marketplace. Don't ignore complaints from customers.