Use this assessment to rate yourself. You can also give it to others and have them provide you an honest appraisal. Scoring directions below. Process Management -Designs and manages processes that are efficient and effective. These processes support the delivery of either the organization's service or the manufacture of the organization's products.
Processes move horizontally across organizational boundaries.
Score yourself higher if you have identified your critical processes. Customer Driven -One of the highest leadership priorities is the ability to focus on the needs and expectations of customers. Add points if you know the needs, expectations and desires of your customers. Deduct points if there are only certain select parts of the organization having this information. There are multiple avenues and many means of expressing the goals, plans, and status of the organization to all people working within the enterprise.