Now you have to use the telephone for help. Yes, if you are friendly and polite. Good manners are the key to success on the telephone. You want the other person to understand you. Speak with a smile.
People like to hear a pleasant voice.
Always identify yourself right away. Finally, always thank the person you speak to. After all, he or she took the time to talk to you. Be sure to use the person's name if you know it. These are just a few telephone tips.