Keep a copy of your resume beside the phone. Maintain detailed notes on each company to which you send a resume. Keep blank paper and pencil near the phone. Turn off call waiting Listen attentively and don't interrupt. Avoid slang expressions.
Proper grammar is vital.
Conduct yourself as if you were in the employer's office having an interview. Smile when you speak. It will help you project and put emotion in your voice. Make sure your answering machine message is professional. More Information Refer to Chapter IX of the MBA Career Management Guidebook.