Customer Service experience preferred. This position is responsible for supervising and mentoring Customer Care Reps. Working with the Customer Care management team, the Team Leader must ensure the timely and accurate execution of all company and department specific functions. Successful candidates will have strong written and verbal communication skills. Must be able to manage several priorities simultaneously, be self-motivated, display initiative, and be experienced in pursuing goals in a team environment.
Problem solving, analytical, and organizational skills are necessary.
Must be willing to work flexible hours, varied start times, and weekends. Ability to manage change is essential. As a member of the Customer Care organization, this position is responsible for monitoring and analyzing inbound call and email flows to assist the management team in recognizing and anticipating traffic patterns. Must be comfortable analyzing statistical data and applying mathematical concepts such as probability, statistical distributions, and inference. Upromise contributing companies include both Fortune 50 firms and local merchants.