As I was saying, we considered canceling the project. It would be stupid to cancel a project at that point. Let me read you some excerpts from Gene's last monthly report. Customer accounts have mysteriously disappeared, deleted without explanation. Later, we discovered that data-entry clerks didn't know that the F2 key deletes a record.
Reports generated by the system are late, inaccurate, and inadequate.
My sales manager claims that some customers are taking their business elsewhere. And the Legal Department says we may be sued by two customers and that it will be impossible to collect on those accounts where customers received credit for nonpayments. Discussion Questions 1. Can either be held responsible for the failure of a computer project when they have limited computer literacy or experience.