Maybe I missed the ratification of it, or news of the debate of it in the Senate or House of Representative. I guess some people think they are Constitutionally guaranteed high speed internet access. All too frequently it seems to be neither. Over the past few years I've had 3 DSL ISPs, a cable modem provider, an ISDN provider, and four dialup ISPs. Unfortunately, in terms of reliability, SNET is about the worst of the bunch.
People do have a reason to complain.
Rather than mindlessly defend SNET and bash people who are frustrated with poor service, it would be more helpful to recognize that there are chronic problems and work with SNET on ways to solve them. Sarcastically attacking people who post legitimate complaints doesn't help anyone. Yup, turns out my problem was exactly what haditinCT described. This is my first major outage since I started service in January, so hopefully my luck is better than his. It's common for them to issue a ticket even if it's their fault.