After reviewing proposals from a number of Internet service providers, UIS, in conjunction with the Information Technology Forum, concluded that the IBM program provided the best mix of local access, features, maintenance support, and cost options. The program has a flexible pricing structure offering three levels of service to Harvard users.
POPs provide telephone dial-up access into the network.
Because they are local to the user they greatly reduce the likelihood that a long-distance call will be necessary to connect to the service. Additionally, if local call access isn't available while traveling in the United States, an 800 number service is available at reasonable per minute rates. For international travelers, the IBM Global Network is available in 50 countries with an additional 700 points of presence for local calling. Harvard's ICE program user I.D.s can be used for up to 30 days while traveling overseas at no additional cost. Maintenance and problem resolution are readily available from IBM via a toll-free 800 number service.