These same differences were present 3 months later. Too often mistakes are made by ill-conceived efforts to protect employees from knowing what is happening. Candor works better than whitewashing or silence. Important messages need to be repeated time and time again. Employee anxieties interfere with understanding.
Problems occur when assumptions are made about what people hear and understand.
Multiple methods . People's preferences for receiving information require multiple methods be used. Problems occur when people in one part of an organization receive different messages from those in another. This can lead to confusion and feelings of unfair treatment. Messages need to be aligned across the organization, different departments, and different levels.