Effective representation by counsel is an important implicit factor for effective participation in court proceedings. Unfortunately, the cost of legal services makes access to justice impossible for many people. Thus, measurement for Standard 1.5 requires the collection of data that are relevant for this implicit requirement of Standard 1.3. The information sought from these people relates to safety and security, ease of doing business, and the courtesy and respect they experience in the courthouse. Although each survey measure is described separately in relation to a particular standard, it may be easier and less time consuming to combine the questions for each measure into one questionnaire and survey regular users once rather than three times.
Observers systematically record what they see and hear.
This structured information can then be examined quantitatively as well as qualitatively. There are 12 measures of this type. This results in records of experiences that resemble those of ordinary citizens who have infrequent occasion to do business with the court. Furthermore, the observers chosen optimally should be representative of the jurisdictional community of the court. Representativeness is more important for some measures than others.