Not long ago Bruce was homeless. He points to a spot in a park across from the shelter. I used to change my clothes there. He hopes the shelter can accommodate more people next Christmas. He wants to update the bulletin board behind his desk with referrals that will not put people on a waiting list.
Nobody likes to be put on hold.
That's frustrating to anybody. If he needs it that bad he can have it, but he can't take it. I'm going to talk to him. I don't want no friction, so I'm letting you know. He steps around his desk.