I believe that one reason software reached such a poor state of affairs in the 1980s was that people focused on perfecting the abstract model of printing money, without concern for what happened once people actually started using the currency. The concept of software support was seen as a degenerate by-product of some flaw in the software product process, and that by minimizing software support investment, one could maximize profits. This not only frustrated users, but it was bad for the software as well. Without access to source code, features that customers would otherwise be able to implement themselves remained points of speculation and contention. Free market economics had been turned upside down.
Nobody has a monopoly on the truth.
Anonymous Common Law is legal code that is free to all people equally. It is all very well and good to have wonderful theories about how to make the world a better place. It is another thing entirely to get those theories funded to the point that they are self-sustaining. Although service-based companies were rare in the world of software products, there were many cases to study in other areas. Common law is freely available to all who wish to use it.