Overall I think it is very good. The specific proposals for implementing goals and objectives. I think this is an excellent effort for overall technology planning. A very future oriented document, it will allow MCC to continue being a leading educational institution. Like Least We need to have more open discussions and info gathering sessions in order to make decisions based on identified needs.
More details are necessary to insure that the right decisions are made.
It seems excessive to include all full time faculty. Maybe we should consider instead attempting to negotiate discounts with local providers, or partial reimbursement. In its current capacity the helpdesk provides little technical support and primarily routes problems to appropriate technicians, and in that capacity the position requires very little time to handle each request. Additionally there are very few calls outside of regular business hours and methods in place to handle them. I think we can find better use for additional personnel, however this could also be accomplished by restructuring an additional helpdesk position.