Hillman president of Rens. Technology center developing e-gov. Included in the new program will be a report on real life examples of successful case studies, a report on managing electronic records and more Web-based resources. The center's work encompasses everything from management problems to technology issues, he said. The center also does work with the National Science Foundation, the Department of Justice and the National Archives.
People tend to think only in terms of the Internet.
Examples of e-government could include the implementation of kiosks, new telephone systems or intranet systems, he said. Governments are at different stages in using technology to make a complete transformation in the way they do business, a process that could take 10 to 15 years, he said. Before government agencies will be able to collaborate more effectively, some privacy laws will have to be changed to allow data to be shared and ensure it won't be misused. For example, there are laws restricting how information can be used for some state social service programs that get federal money. Implementing e-government principles requires addressing organizational, political and policy issues, he said.