Request their phone number just in case you loose them in the transfer process. After a transfer, check with the individual you transferred the customer to and establish if they were able to help them. If not, you have the opportunity to once again call the customer and establish their exact needs. Your attention to detail will indicate to the customer you are conscientious and will always keep their needs in mind. End the call on a positive note.
People reflect on the last few minutes of a conversation more then the beginning.
If the call is ended on an upbeat note, the individual will have positive feelings about you and your organization. In 1990, over 300 billion telephone calls were being made on an annual basis in the United States. This is expected to at least double by the year 2000. The average executive conducts at least 50 percent of their business using the telephone. The telephone is a tool that can enhance any business's image or turn customers away.