Performance improvement is the central theme. We have a lot to be proud of. Our staff should be prepared to speak to one measurable success story, preferably one that involved interdisciplinary collaboration. The ambulatory and home care survey should occur within 10 days of these dates. UVa staff should feel free to restate the question or ask for clarification.
Many surveyors try to serve an educational role while they assess our compliance.
You can be expected to be asked questions about how certain processes are carried out. We are judged on whether we follow our own policies and if our systems are effective. Surveyors look for weaknesses across the organization and may come back with recommendations. The emphasis of the process has shifted from structural prescriptive standards to performance-based standards. At the Health System there are several quality initiatives that have become part of the organizational culture.