Difficulty in identifying IVC students. Reports to IVC should create computerized tallies, but not too complicated for SSCs. No consistent process across all colleges was evident. Some track test proctoring. Some log information requests and questions.
Many faculty do tech support for their courses, or are sent from their instructor.
Enhance student computer literacy. Administrative One phone number for students to call allows one person to disburse calls and track student s usage. Creating one email to do similar tracking. Create IVC Student Profile. Student Support Email tracking of contacts to the center and question-types, or requests for services.