We assign an Account Manager to each managed behavioral health and EAP account. The responsibility of the Account Manager is to act as the prime communication contact with the account, to prepare and interpret periodic reports on the program, to respond to any concerns or problems raised by the account, and to resolve any issues relating to the contract with the account. The Account Manager also serves as a consultant on program communication to employees and supervisors and on the consequences of behavioral health utilization on benefit plan resources. We guide our accounts on the advantages in working within the entire continuum of behavioral health services. When integrated, the EAP serves as the access point for initial assessment and short-term counseling and then functions as a gatekeeper and case manager for additional care under the health plan.
Patients experience a seamless delivery of services.
A common clinical and service approach unifies program elements.