High quality is cheaper than low quality. Look to students themselves for ways to improve Lessen fear among teachers, administrators, students and everyone in the system. Give their ideas respect and a trial. Track performance over time. Get an idea of the normal range of performance since it is never actually constant.
Performance varies up and down without important cause.
Only performance above or below the normal range should be gven special attention. Teachers and other managers are responsible for the rules and structure of work the students must follow. Total performance is the management s responsibility. Putting the responsibility for the condition of the system as a whole on management is a major focus of Deming s message. This ends the overview of Deming s ideas.