In the Montgomery area call 242-2868. The Ombudsman program, established by the Workers' Compensation Reform Act of 1992, has proven to exceed the expectations of success imagined at its inception. The objective of the Ombudsman Program is to work quickly and informally to allow the parties to take every possible step to settle their workers' compensation differences before going to court. The Ombudsmen are very proud of the part that each contributes toward the changing face of the economy in Alabama.
Mediation is a voluntary, informal dispute resolution process.
The purpose of mediation is to identify issues, clarify misunderstandings, explore solutions, and negotiate a settlement. An Ombudsman cannot be a legal representative for either side and does not render a decision or impose a solution on any party. An Ombudsman is a neutral facilitator in helping the parties to reach a settlement. An Ombudsman manages the mediation and remains impartial. The time required for mediation varies depending on the issues.