Customer service clerks respond to customers' questions and complaints, receive payments and perform related clerical activities for retail, insurance and other organizations. Information clerks provide information on services, schedules, rates and other matters in response to telephone and in-person questions. Survey interviewers contact individuals to collect data for market research, public opinion polls and other purposes. Statistical clerks code and compile interview and other data, and conduct routine analyses of data. Education, Training and Experience Clerks in this group require different educational levels depending on their occupation.
Many recent entrants have a community college diploma or an undergraduate university degree.
Library clerks usually must complete high school. Advertising and correspondence clerks, editorial assistants, publication clerks and proofreaders must have a high school diploma. They may need to have additional courses in writing, journalism or a related field and previous clerical or administrative experience. Customer service and information clerks usually must complete high school and have some clerical or sales experience. Survey interviewers and statistical clerks may require a high school diploma and experience in computer operation.