Functional - A group of five to eight people addressing an issue where any recommended changes would not be likely to affect people outside the specific area. For example, a Functional Team concerned with filing and retrieving data in the laboratory might consist just of people who work in the lab. Transition Period - A description of the time when an organization is visibly moving away from the old way toward the new way. During this time, employee attitudes and behaviors range from being excited and busy to being confused and resistant. The support for change is building.
New leaders emerge, champions of the change come forward and confusion over roles begins to clear.
Tree Diagram - A tool to expand a proposed change from a general idea to a specific series of concepts or actions. Used to systematically map out in increasing detail the full range of paths and tasks that need to be accomplished to achieve a primary goal and related subgoals. Ultimate Customer - The person or unit who receives the output from a series of processes and for who these processes are designed. Without the ultimate customer, there would be no need for the intermediate processes to exist. Unfreezing - Reassessing old values and behaviors and becoming open to the acceptance of a new culture.