This is an updated version of RoAne's best-selling book. The author has a perky, pleasant voice and approach. She advocates combining chutzpah and charm, along with a healthy dose of common sense. She does offer boosters about observing, asking, revealing. Trying to keep a conversation going by simply asking questions is a bad idea.
People feel as if they are being interrogated.
Help the conversation along by talking about yourself. The tape is primarily for professionals. Do bring business cards, don't bring brochures. Always put your name tag over your right breast, not left, because it creates a visual line when shaking hands. If the concept of the business kiss, a growing practice, horrifies you, thrust your hand out and stiffen the elbow.