A successful practice can often be distinguished by the attention you pay to the details and and how easy and pleasant you make it for people to be your patients. Therefore, we recommend these steps toward better service. Familiarize yourself with your patients You and your staff members should review the day's schedule in the morning and be prepared to greet patients by name. People like people who speak first.
Patients like to be acknowledged when they arrive.
If you do not remember the name of a patient, ask them when their last visit was. The patient should be discouraged from revealing any details in front of everybody about why they have come to the office to visit you. Finally, ask about the patient before you ask about the patient's insurance. Many patients complain that when they come to the doctor's office, they are asked about what kind of insurance they carry before they have been asked their name. Sometimes the patient hesitates because he thinks the practice is concerned about making money, not about the patient.