This test determines an applicant s suitability for the position of call center agent.
Prospective agents take the test on-line or on paper.
The test evaluates each candidate's attitude, sensitivity, confidence and objectivity. For each individual who takes the test, the test generates a numerical score that corresponds to one of four written profiles. The profiles indicate whether the applicant has a very high, high, low or very low likelihood of fitting the position. Applicants who take the test on-line type in personal information about themselves. They then respond to questions about different scenarios by clicking on one of four choices that best fits each scenario.