Finally, the presenter will describe how mediation can be used as a tool for resolving conflict and illustrate the steps for arriving at successful conclusions. Simon Fraser University has two 'one-stop shops,' one at the downtown campus and one at the main suburban campus. These services have been in operation for eight and six years respectively. Since implementation, service delivery has changed and expanded. Increasingly, higher education will need to consider alternative admissions approaches with these rapidly evolving changes.
Pilot projects are currently underway in Wisconsin and Oregon.
This session will focus on challenges and strategies when providing services for a culturally diverse student population including international students, immigrant students and First Nations students. Communication styles, cultural awareness and sensitivity will be covered in an entertaining format. This session takes a comprehensive look at systems which cross typical boundaries. The first is a system which empowers academic departments to become proactive with an on-line course scheduling system ranging from search capability, to electronic forms for changes in course offerings, to internet registration. The presenters will demonstrate and discuss how these boundaries have expanded through their creative efforts.