We're also happy to recommend products from other companies when needed. The vast majority of our users don't require help due to the simplicity of our designs, but if the need ever arises, we're there. If you discover that a product won't work for your project, simply repackage it using the supplied packaging material and return it for a full refund excluding any shipping charges. This must be done within 10 days and the products must be in new condition when received by us and in origional packaging materials. See the warranty section below for our shipping address and additional information.
Repairs See the warranty section below for our shipping address and additional information.
Stepper motors can not be repaired. These products can often be repaired by replacing a simple part such as a pulley or belt. Please contact us about costs on these items before you ship the product back for repairs. Packaging is very important - please insure them. Trilobot Repairs Trilobots are very complicated products and repairs can be unpredictable.