If you have any comments to make about the services we provide, please let us know. This section provides information on how to make compliments, complaints and give suggestions. We are always looking for ways to improve our services and, as a user, we value your views and suggestions. If you have any ideas or suggestions please talk to the staff on the ward, in the clinical areas or the department.
Many people express their thanks to our staff verbally or by sending cards and letters.
We believe that this results in a continuously improving service. If you are particularly satisfied with a service or an individual member of staff, please let us know in either of the ways outlined above. If you need to make a complaint There may be times when you are less than satisfied and want to complain in a way that is not too difficult for you and helps us resolve your problem. Informal Complaints Please talk to the staff in their clinical area or department as soon as possible so that localised complaints or misunderstandings can be resolved quickly. If you are not satisfied, ask to speak to the Senior Nurse, Consultant or head of department.