They thought the hours 1-10 p.m. would be adequate to staff the service. The 10 PM -12 AM time period is a crucial one for research confusion. Survey View the survey questions . View the survey results. Queue Management Advanced, by subject, institution List of callers and their locations.
Operators can handle more than one call.
Form Sharing New Tech Adapt. Will adapt new technology quickly. Conference Calls, mgmt. Co-browsing leads to serious problems with frame busting sites, authentication sites, secure sites, personalized sites, and sites requiring plug ins. May be hardest to use.