I was able to have much more control menu development because I could write them myself with out going through a third party. Menus, recipe and costing could be developed at the same time with out the hand writing and calculating. Some were technophobes and saw it as a threat. MY current employer sees the benefits of my having and using and computer. While he conceptualizes the need for IT the details are still fuzzy to him.
Most end users are only comfortable using their machine in a very narrow way.
To most it no more than a typewriter with a tv screen. When ever new sales people are hired I ask if they are computer savvy and the answer is always yes. But in the end their skills don't go much beyond typing. Any offers of aid are met with passive aggressive responses, unwilling or unable to see that a little more work now would be a great time saver in the future.