Some countries often refer to generic products using a popular brand name. It is harder to recognise that this is occurring, as many people only know the product by this name. Avoid product names if possible as they may not be universally recognised. Dates and Times Often, the information that must be exchanged between two groups is an attempt to associate activity from one side of the world with activity on the other side of the world. Therefore, the ability to unambiguously reference a single point in time is essential.
Many countries use different date and time formats, which can often lead to confusion.
In addition, the lack of a suitable timezone can cause delay in resolving an incident if a team must request additional information. These are quite rigid and are probably more formal than is required here. Times should be in 24 hour clock format. Midnight can still be confusing, so it may be better to avoid 0000 or 2400 in favour of 2359 or 0001. Timezone information MUST be included with any time or date that is mentioned.