More fiber is just what the doctor ordered for ailing phone service in the Wellington area.
Now, customers are hoping the prescription will indeed cure most of the problems. Edie Ortega, US West's district manager for northern Colorado, said the fibers will provide the equivalent of 48 new lines, each of which can handle multiple calls almost simultaneously. The new cable was completed in late January, but customers have continued to experience problems such as busy circuits, static on the line and phantom ringing, when the phone rings but no one is on the line. The Waverly area, which has had the worst phone problems, should also see improvement, said Ortega. However, the main problem in Waverly is the out-dated cable linking those customers to the switching office in Wellington.