Veritas was definately the overall winner. Many people wrote to say they'd been burned by Legato support and that they are either worthless or that you must diligently challenge what they say. On average the thought was that Veritas was more stable, flexible and had better support, however was more complicated and more expensive. Their stocks have plummeted, apparently due to 2 different accounting fiascos. A number of people asked me to share our Legato disaster details.
People love good gore.
Within moments the Help Desk calls started pouring in. Email wasn't working. The backup server was also the mail server, the calendar server, the directory server and the network monitoring server. We immediately called back to Support. Looks like we're going to stay with Legato at least a little bit longer.