Central Processing would not entrust them to someone who makes all the right claims, but can't back them with legitimate service. And there are too many possibilities for damaging delicate instruments, especially lumened scopes. It's important to know exactly who is handling the instruments and other equipment. However, to ensure excellent repairs and honest advice about the replacement, the repair technician should operate as an arm of a national organization with a reputation for quality. We need the support and assurance of a major repair facility behind the technician.
Price is a major consideration as well.
In my previous CSP management experience at a Midwest hospital with 17 operating rooms, I had already faced many of the same dilemmas relative to instrument care. We evaluated this option as well. We ultimately opted to use this same company's Atlanta counterpart to become a part of our surgical instrument processing team. The firm isn't an OEM, and offers an extensive array of repair services onsite, meaning I didn't have to artificially inflate our inventory to allow for in transit repairs. As a mobile service, operating out of their own repair van, we would not need to supply working space, specialty sharpening equipment, or microscopes.