To monitor and improve the quality of its services, La Frontera Center continuously evaluates the effectiveness of its programs.
Most assessments examine changes in client functioning between intake and the end of treatment.
For certain groups of clients in treatment for many years, changes over time are examined. Follow-up studies are also conducted. The evaluation team contacts clients after discharge from treatment to see how they are doing and to solicit feedback regarding their treatment experience. The agency also conducts quarterly client satisfaction surveys. Findings are analyzed for each service line.