Five major factors have enhanced the ability of the gas industry to provide reliable service. Gas supplies are more than sufficient. Ample pipeline, storage and distribution capacity exists to ensure delivery. Companies have adjusted to the new industry structure, ensuring more reliable service. Reliance on market forces has made the industry more competitive and contract sanctity has ensured that customers get what they contract for.
Reliable service requires commitment.
Now and in the future, the gas industry is committed to deliver natural gas efficiently, affordably and reliably to customers of all types. Customers have never had a better opportunity to contract for the specialized gas services they require - and the gas industry has never been more ready and willing to meet those needs. There are as many different types of arrangements being worked out today as there are different customer needs. The price of gas is determined by market forces, and the cost of delivery is based on the nature of the service and the level of reliability the customer chooses. Some replacement clauses say the supplier will provide gas from another source or the Btu equivalent of an alternative fuel.