This means that we try to answer any relevant questions. If the answer is in the documentation, we will direct you to the appropriate section. If you have not purchased a license or support, we probably will not answer at all. If you discover what we consider a real bug, we are likely to fix it in any case. But if you pay for support we will notify you about the fix status instead of just fixing it in a later release.
More comprehensive support is sold separately.
Descriptions of what each level of support includes are given here . Costs for the various types of commercial support are shown below. You may upgrade from any lower level of support to a higher level of support for the difference in price between the two support levels. This support option doesn't however have a fixed price but is negotiated for case to case. Note that as our sales staff is very busy, it may take some time until your request is handled.