This session is designed as a complete course in applied statistical methods. Participants learn how to use Statistical methods in conjunction with the Deming Cycle to provide baselines from which to drive improvement. Through the use of tests of significance and ten types of statistical charts, they learn to study any process to determine its nature and provide a baseline for improvement. Through computer-based models as well as role plays and case studies, participants develop an understanding of how process improvement occurs. Our SPC Multimedia Training Program is used throughout the session to facilitate the learning process.
Mathematical jargon is minimized while practical application is stressed.
Topics such as designing customer surveys, measuring service quality, measurement system analysis, Short Run techniques, SPC in Process Industries,dealing with autocorrelation and time series analysis are also covered. What to measure, increasing response rates, statistical analysis, How to canvass those who don't buy. Les Galicinski, P. Eng. Qualitran Professional Services Inc. He has instructed thousands of managers, engineers, supervisors and others in quality methodology and techniques and has authored several SPC books. His background includes a B.Sc. in Electrical Engineering from Queen's University and a career with IBM, Xerox, and GE Canada as a Product Engineer and Quality Assurance Manager.