I had a friend who used to volunteer at an archive repository. She described to us a very harried visitor that once stopped by the archives. This individual came rushing in and demanded to know what drawer her family was in. When my friend tried to help her by asking some questions about her family, the visitor waved her hand and said that she had left all that at home as she was in a hurry. This visitor was very upset when my friend couldn't help her.
Many people approach the Internet in much the same way.
This friend had just become interested in genealogy. She had a computer, and had been out of the Internet looking for her family. She was frustrated because she couldn't find anything on her family names. So the next day at work, had talked to my mother about it. This individual thought that all she had to do was to go onto the Internet and download her family information.