By Bruce Boardman Web-enabled applications are easy to use, deploy, manage and monitor. But most of all, they're easy to leave. If users don't want to wait for a page to load, don't expect them to call. They'll just abandon your site. For a long time, performance management has been a good idea, but now it's a must-have.
Performance management defines, quantifies and reports on the value IT provides to a business.
A CIO needs to understand the organization's IT value, which exists within the company's computing fabric. In the past, management dollars have been at the bottom of the budget. Application and infrastructure led the priority list, and despite lip service for proactive management, it never became a necessity. The complexities of network, systems and application bottlenecks were not worth the effort to unravel. It was cheaper to buy more computing or bandwidth than to figure out what the problem was.