The vendor offers to send you a free catalogue for you to browse through. When the site was reviewed detailed descriptions were not available for products on the site, but a representative from City Software indicated that these would be available soon. There is no personalisation option for repeat purchasers. Each item has an indication of whether it is available, stock is low or has to be ordered. There is good feedback to confirm orders.
Registration is offline and no indication is given as to what the special offers are.
Our testers were unable to quickly and easily find a notebook using the menu and search. The site is easy to navigate and the colour contrast and fonts make it easy to read. It would be useful if the main navigation system allowed customers to preview the areas of choice before having to actually click through. Along the same lines, it would have been useful if the product menu remained on the left-hand side of the screen so customers didn t have to go back to access it. There was a particularly slow download on product lists.