Our staff knows how to continually improve our services to our customers and our organization supports and celebrates their efforts. After identifying the most critical factors to be addressed, determine what actions can and should be taken to provide that environment. Then, implement the agreed upon actions along with a plan to evaluate if the desired outcomes were achieved. Implement selected strategies and evaluate results. Ensure that customer research material is made available to district offices and central office staff.
Material includes focus group results, targeted surveys, and public hearing comments.
Staff will have the option of conducting their own customer research, if needed. Central office staff will be available to assist them. District offices and central office units will make changes based on identified needs.