The Eastern Montana Telemedicine Network has conducted patient satisfaction surveys since its inception, September 1993.
Patient satisfaction is high for both medical and mental health consultation.
The number one reason stated for satisfaction is not having to travel to access specialty services. The most common drawbacks to the system identified by patients are that they are initially uncomfortable with the camera and they like talking in person to the doctor. It is clear that benefits outweigh the drawbacks in the patients' perception. Would recommend to anyone. Both hospitals were very accommodating.