Many times, it's their first working experience and they are getting a terrible idea of what it means to be in the working world. They don't realize it doesn't have to be this way. People go out of their way to think up well-orchestrated schemes to keep us on the phone, then they will make it known that it's a hoax. People really enjoy that. No, but the people want to treat us as one.
Many people call for free counseling it seems.
Often, they just want to tell someone what is going on, they don't even know if anything will change, but they feel better by the end of the call. You can tell by their voice. We don't give advice or our opinion, so we never really act as counselors. It has shown me what kind of power I have as a person, that I do have some control over my situation. I listen to people who feel trapped in their positions.