Our role is to analyze programs and advise our customers how those programs can be improved. But we cannot do it alone. NCUA program managers know their programs best, and can help identify areas that will yield the most fruitful results.
Program managers are also the ones responsible for implementing recommendations and following up.
We think that most managers understand that we cannot disclose details about open investigations, but are gratified when they can address wrongdoing in their areas. Accordingly, we will strive to facilitate positive change, not only by identifying systemic deficiencies, but also by recommending changes to assure that program goals are attained. We will attempt to be innovative and continually improve the quality and usefulness of our products. Most importantly, we will strive to build relationships with program managers based on our shared commitment to improving our agency.