Emphasis shifts to management and changing tasks. Information and the roles of individuals or groups are understood as they relate to the business process. Workflow is paperless, enables process management via elimination of process bottlenecks. Workflow allows for tracking and monitor a task, maintain stats on a process. Workflow consists of queues to manage work, suspend work, set priority and obtain status.
Roles act on information and assign people to a task.
Includes expedite capability. Components may involve packages and custom development. End users need ability to monitor status and modify routes via GUI tools in order to keep programmer maintenance low. Windows seems to be the dominent platform for workflow tools. Definition of workflow architecture takes many forms.