Many current customers are unprepared to use the new technologies, so they continue to rely upon investment counselors, bankers and insurance agents to complete their transactions. However, as the computer generation matures and controls more wealth, employees must be prepared to provide sophisticated technology-based services their clientele will expect. Highly trained employees with excellent customer service skills may be the difference between profit and struggle. Nature of Work As in many fields, the nature of work in the financial industry is changing. Telecommuting gains popularity as improved computer technology facilitates off-site work management.
Organizations offer fewer opportunities for promotion.
Workers change jobs more frequently in search for higher wages and perks. More firms provide sales incentives to their employees, often with lower or non-existent base salaries. The number of permanent employees may decrease in favor of more contract and part-time workers. Women are gaining power in the workplace and in money management. Companies must implant their unique corporate culture through training programs, highly visible mission statements, and other reinforcement of preferred company values.