You can't catch all the pieces. You need to concentrate and specialize on just a few. Let me make a final plea. There is a great deal of money to be made for those owners who dedicate themselves to pricing quality services correctly. There is no place for shoddy services offering cheap prices.
Nothing is more guaranteed to force the potential clients to do it all in house.
Tony Murray has 28 years of international experience as a consultant and operator in the call center industry.