The Associate Director for Client Services is responsible for management and operation of the Help Desk and service request processing. The Associate Director also serves as a member of the WCTS Network and Technical Services team and collaborates with other members of WCTS to provide an information technology environment that is consistent with the goals of Whitman College and meets the needs of faculty, staff, and students.
Preforms service calls for application and classroom technology related problems on campus.
Maintains professional contacts with other colleges, associations, organizations and vendors concerning technology services and equipment. Performs other essential duties and implementation of projects as assigned. Vision for and dedication to the role of multimedia technology within a small college. Ability to communicate effectively in writing. Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.