They spew out all their venom at one time. Sometimes we can solve the conflict, and other times we have to live with it. The funeral director hears it all. We handle a lot of problems most people don't realize exist. Grief is not synonymous with irrationalism, Moulden said.
People can be very sad and still make logical funeral plans.
They're not going bonkers because somebody died. They still know who they are and what their financial situation is. Despite working with the deceased of others, funeral directors have felt losses in their own families and circle of friends. The grief for their loss is no less. I've sat on the other side.