This class is distinguished from the lower level Public Health Outreach Worker Assistant class which is assigned to a limited aspect of a public health program. Performs diversified work of moderate complexity to market health care services and encourage patients to use appropriate health and community resources. Positions provides information to patients relative to program criteria, service eligibility, health department and other federal, state, and local agency services to individuals, families, and groups. Contacts patients referred to other health care resources for follow up to ensure that patients understand recommendations. Positions in this class provide basic health education related to assigned programs such as personal hygiene, contraception, parenting skills, appointment keeping, family planning, growth and development, breast self-examination, cervical cancer and sexually transmitted diseases.
Positions develop and maintain lists of references of other agency services.
Positions in this class may assist health care professionals in performing clinical examinations of patients, in recruitment and training of outreach volunteers, and in translating or arranging for the translating of foreign languages for services to health department clients and potential clients, families, and groups. Positions in this class promote health care services of the local health department and home care services that affect the accuracy and reliability of services provided patients, their understanding of services, program eligibility and medical care. Proper service and information fosters a positive image of the local health department. Improper decisions could result in poor service and wrong information provided to the public, inconvenience, confusion, and minor time, money and goodwill costs may be incurred. Frequent internal and external contacts are made with clients and medical staff concerning routine Health Department services, appointments and the provision of routine information.