We all know that our workforce is no longer the army of clerks we deployed fifty years ago. Now policy and program staffs must be equipped with the ability to innovate as well as get the maximum out of information technology. Managers and employees must shift the focus from process to results, and from merely following the rules to serving customers. These changes in the world of work and the government's shift to results have real implications for human resources management systems and practices. Agencies must accept the fundamental premise that our people are our most valuable assets.
People do the work.
People make new technology efficient. People deliver results. Agencies must be prepared to fully integrate human resources management into the very fabric of their mission-critical activities. I call this aligning HR with mission results. HR management systems must ensure that agencies can recruit, hire, develop and manage the workforce needed to deliver results and service.