Telephone Support Twenty-four hour telephone support is available from Cisco. Non-contract telephone support is billed at the prevailing Time and Materials rates. The labor and travel charges for non-contract remedial service calls will be subject to the current Time and Materials rates. The parts used are billed at the prevailing advance replacement rates. Full list price is charged for any additional items required or where a returned failed part is irreparable.
Response time is on a reasonable effort basis.
Overnight delivery is not available to customers outside of North America. Cisco assumes that the customer has properly isolated the failed unit prior to requesting the advance replacement. Availability Non-contract services are subject to regional availability. Inc. All rights reserved. Important Notices and Privacy Statement .