Besides the leadership aspect of the programs mentioned above, APPA provides its membership education that in most cases is not readily available through other resources. The Resources in Facilities Management catalog offers books, periodicals, online resources, and other materials to both members and nonmenbers. APPA wants facilities management professionals to have the most current information that they will need to succeed on their campus. And if you' re ready for new challenges or a change of scenery, APPA offers Job Express to help you achieve those goals in a new environment. Plain and simple, customer service cannot be ignored as a measurable denominator of any job performance.
Most people practice customer service without even knowing it.
Customer service is not a fancy or complicated discipline, but disregard any aspect of it and the rumbling of discontent will be heard coming from your customers, students, and administration. Most of the time there is no immediately recognizable reward for good customer service. The real reward is knowing that the job was well done, and that your next performance review recognizes your skills. Each week on Survivor one member of a team was voted off the island for one infraction or another, ranging from poor communication with others, lack of survival skills, attitude, or, most importantly, lack of teamwork. Obviously, some participants took this very seriously each week to beat the odds of dismissal off the island.