The staff recommends ordering replacement copies. Services include assisting patrons with locating information, responding to telephone inquiries, offering assistance with using NC LIVE, receiving inter-library loan requests, and overseeing the telefacsimile machine, etc. A variety of important resources are in this collection including encyclopedias, dictionaries, CD ROM databases and handbooks. Staff request articles and books that are not in O Kelly Library from other locations. This service has a turn around time of seven to ten days.
Orientation is provided to every student who enters the university.
Basic information about how to use the library, the general policies and where various services are located are provided during the basic instructional sessions. Students and faculty can request additional instruction in term paper clinic, using NC LIVE, fundamentals of research, using microforms etc. Contains official university documents such as minutes of the board of trustees, board of visitors, catalogs, yearbooks, pictures, and correspondence which generally provide the history of the university. UNC system publications are also in the collection. Makes room reservations, maintain statistical files, issues cooperative lending cards, and address policy concerns.