Telecom Computer Security Databases Handheld Devices Tech. Hello, As I follow this discussion for quit a while now, it became clear to me that KM is something very abstract. Nevertheless I want to try to make KM concrete. I want to answer these four questions with the help of four dimensions. This is the first question to ask.
Organisations have several business units.
This refers to the goal you need KM for. Do you need it for strategic goals or for operational goals. To let people interact, different media are available. These media vary from face to face conversation to groupware solutions. This is an effort to give concrete form to KM in an organisation.