During these training shifts, the more experienced consultant teaches the trainee the basics and supervises him or her in helping the users. So most of the trainees' learning actually comes from the experience of helping people with their problems. Patience, Please Many people whom we help expect a quick reply to most, if not all, of their computing needs. However, it is not always simple to solve a computer problem, because each one is specific and usually has several possible causes. In general, computers are also sometimes unpredictable.
Much patience is needed from both the consultant and the user when dealing with computers.
We understand that your work is important to you and that computers can be frustrating when they are uncooperative. We consultants, like many of the users, are also students. Most of our knowledge comes from the experience of working on problems. The rewards that come from working for OIT include increased knowledge about computers. A year ago, I always avoided Macs because I couldn't figure out how they worked.