When a customer notifies BNSF that they are disputing a bill and advises their reason why, the bill will be put into a disputed status, which is not subject to the finance charge. The clock stops during the time the charge is in dispute. To discuss the finance charge in principle, please contact your Marketing Representative. Questions regarding an assessed Finance Charge bill that the customer feels is in error should be directed to the BNSF contact shown on the bill. Yes, we plan to issue Finance Charge bills on the 5 th working day of each month.
Many customers use a third party to efficiently handle their freight bill payments.
However, the customer will still be responsible for any finance charges that accrue due to the failure of the third party to process payments within BNSF credit terms. There are no longer any prescribed credit provisions in the Code of Federal Regulations governing carriers. Therefore, carriers are free to set their own credit terms, which would include finance charges. The credit provisions used to be in the Code of Federal Regulations, Title 49, Part 1320, but they were deleted about four years ago. No, it is calculated from the date the freight bill was issued.