Like any successful business leader knows, satisfying cus tomers is the key to financial success. Letters or phone calls that are clear and concise are effec tive. Those that are unfocused or verbose axe ineffective. Solution proposals arc helpful. Threats, blame and recrim inations are counterproductive.
Persistence is essential.
House Bill 220 is a good example of the commitment it takes to pass legislation. The legislative committee spent years working with the membership to identify issues of concern for which there might be a legislative solution. The committee made a decision to focus on technical and procedural matters in the bill. A legislative sponsor was found. Links were established with other legislators and executive officials who were willing to support the bill.