Here s how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service. And we are not just talking about how well a doctor performed anoperation or sewed up some stitches.
People remember the feelings associated with the experience.
A doctor may be brilliant, but if his or her bedside manner left something to be desired, that is exactly what patients will remember. And, most likely, it's what they will tell their friends about. Call center agents also have to achieve high standards of care. As the health care companies we profile in this article demonstrate, this goal is attainable. The call centers within these companies aim to provide each caller with individual attention.