MWorld's Bookshelf 10. Your Right to Be Assertive Excerpted from Assertiveness for Career and Personal Success by Jeanie Marshall. Of course, stating your needs or desires is not a guarantee that they will be fulfilled. So besides learning how to state your needs and desires to others, it is just as important to learn that you do not have to go along with others when they state their needs or desires. Learning to say no means learning what you really want as well as being willing to take a stand.
People like to be listened to.
More than that, they need to be listened to. Carl's performance has never been good, but recently it has gone from lackluster to downright poor, and you aren't looking forward to this appraisal meeting at all. Carl is extremely hotheaded and likely to lose his temper. If you aren't sure, then you need this checklist. Pre-employment screening is a natural first step.