Net is a family-owned local ISP that focuses on quality customer support to it's market of residential and small business customers. Many residents of this beautiful Californian valley telecommute or own a home business, while larger businesses and local government have become more savvy about the benefits of email and the Internet. While competitors might balk at on-site visits, Ojai. Net can prove that making the initial effort pays off in the long run, with dramatic reductions in trouble calls. The company believes that this kind of customer focus sends the message that Ojai.
Net is here for the long term.
And indeed this approach has given Ojai. Net a very stable user base, with a high percentage of new customers coming through referrals. Robert Maynard, systems administrator at Ojai. Net, enjoys reminiscing about the challenges and perils of being one of the early ISPs in the area. When a business experiences rapid growth, keeping up with the demand can be overwhelming.