Since the Maxum has reached its maximum size of 72 ports, a new system, the XC1000 was installed in June of 1994, doubling capacity and offering new features including interactive voice response and fax back or fax publishing services. Consulting and design services are provided at no additional cost. Other Services Telecommunications also provides support to the University Police with blue light emergency telephones. The location data is maintained by Telecommunications. Operator Services, located at Ryan Mall at 40th and Walnut, provides main answering services and multi-party conferences.
Operators use Conveyant consoles with auto matic database look up and dialing.
When fully implemented, we hope to integrate trouble ticket, work order, and an inventory as well as the current call rating, accounts payable and receivable and detailed statement billing. Telecommunications operations staff work closely with DCCS and Facilities and Project Management in new building constructions planning and major renovations and moves. Organization Reporting to the Vice President of Business Services, Telecommunications consists of customer service, billing and accounting, design and consulting, operations and operator service personnel. Penntrex Student Telecommunications Services also reports to the Vice President of Business Services and provides services to residential services. Penntrex is Telecommunication's largest customer.