At RTD we expect our personnel to become more ambidextrous, that is, having the capability do more jobs themselves so as to reduce dependence on support facilities and support personnel.
Quality is a journey towards perfection and service excellence.
The pursuit of quality is an enormous task but our rewards are customer satisfaction and personnel commitment to their work and organisation. At RTD we invite customer complaints so that management may be involved in solving problems faced by our customers, to provide us with the opportunity to correct shortfalls in service delivery and to incent us to continously improve our services. At RTD we invite customer complaints so that management may be involved in solving problems opportunity to correct shortfalls in service delivery and to incent us to continously improve our services. Feedback is also a means for us to judge conformity of service to quality standards and ability of RTD personnel to handle customer needs adequately and effectively. To RTD, customer complaints are a yardstick for measuring the standard of our performance against our quality service goals.