In today's organizations, diversity is a key to business success. To fully leverage diversity and maximize performance, write Katz and Miller, executives need the ability to build and sustain an inclusive work culture. But too often, organizations fail to provide support or opportunities for the development of their senior executives.
People expect their every action to be at their desired level of performance.
They aren't given the opportunity to experiment with and learn new skills on the job. They rarely receive direct, clear feedback or constructive criticism, so they have little opportunity to improve the skills they have. If we are to build truly inclusive organizations, write Katz and Miller, the leaders also need to be included. They, too, need mentors and partners and coaching to feel valued and do their best work. Katz and Miller have established learning groups within organizations so that this group of internal voices can provide the senior executive with a variety of internal perspectives.