Go over each step, explaining its importance. B. Choose one of the problems from the previous exercise. Zeroing in on the problem Quickly reflect with the volunteer and clarify the problem. Identifying possible solutions Brainstorm with the volunteer to think of ways to deal with the problem. Encourage the volunteer to suggest solutions.
People tend to follow through more often with their own strategies.
List the proposed solutions on newsprint. Making a plan of action Go over the proposed solutions and eliminate the most unlikely. Choose the most favorable, remembering that the person with the problem should make the final decision. Following up Set up a time to talk about whether the strategy worked or whether the two of you need to try another alternative. Evaluating the solution Role-play an evaluation meeting.