You must then file a claim directly with the freight carrier. Custom Gift, Inc. is not responsible for loss or damages caused by the freight carrier. If this special custom work is ordered, an illustration or actual sample will be provided prior to full production and shipping. The customer must provide authorization of the product quality and workmanship for the sample product before full production begins. Once this authorization is provided, the product quality, material and workmanship is considered satisfactory to the customer, provided the full production order is of the same or substantially similar quality and workmanship as the sample.
Many products carry an extended warranty.
This includes products with a one year, five year, ten year, and lifetime warranty. If your product includes such a warranty, please follow the warranty registration instructions shipped with the products, if applicable, to ensure your warranty directly with the manufacturer is valid. All extended manufacturer warranties must be handled directly with the manufacturer. Inc. All Rights Reserved.