Even after divorce partners remain a part of the family and it is not unusual for children to remain in contact with both parents. Most participants were unaware of family mediation services but felt that these should be culturally sensitive and that the workers should have an understanding of issues related to family, marriage and children in their community. The participants were Hindus and Sikhs. Marriages in the Indian community are generally through parental proposals. Prospective partners often interact with each other and make the final decision.
Married women have a dual role of contributing to the family income and running the household.
Participants felt that conflicts often arise due to unequal sharing of household duties. Culture clash was cited as another reason for marital discord. Participants stressed the permanence of marriage and felt that divorce should only be considered when the relationship involves frequent quarrels and arguments. They felt that the prerequisites of successful family mediation service provision are cultural awareness and avoidance of stereotypical opinions. A majority of mediators expressed concern about being misunderstood or saying something that might be construed as offensive by minority ethnic users.