Consumer spending for online purchases over the 2000 holiday season came in under projections, but it didn't seem to impact the level of customer service eRetailers provided. Women online shoppers made the majority of their purchases on retail web sites offering clothing, books, toys, etc.
Men are twice as likely to purchase from technology retailers or financial service sites than women.
They also are more likely to shop at travel-related sites. One in seven prefer a telephone call or to search the site themselves. Sponsored by Witness Systems, a leader in customer service software solutions, the Witnessing Excellence in Customer Service Survey is a research initiative focusing on customer service issues. The findings are weighted to the U.S. adult population age 18 and older.