You need to be able to work with the people already at the football club. Getting player s autographs and being photographed with the players means an awful lot to people and it s very important that our fans feel that they can connect with the club. I talk to the manager and he gives me information on matches that have been played for the newsletter which goes out once a week with all the club news. Another area of my job is the season tickets, making sure that people get the right seat and they are happy with where they re sitting. It s important to keep an eye on the press because you need to know what the press is saying about your club and about the football that you re playing.
Publicity is very important for the club.
We need to keep our profile quite high and the fact that we need to attract sponsors to the club. The matches can be quite demanding and very tiring. I work in the corporate hospitality suite where we greet people arriving and make sure they are well looked after. You need to be confident, you need to smile, and you can t go about with a grumpy face because that s not what people are paying their money to see. Three o clock on a Saturday at kick off time is a time to sit back and enjoy the football and to cheer on the guys.