Keep in mind that an on-line retail operation has the potential to receive orders and inquiries 24 hours a day. Make sure customer service hours are clearly posted on your website. If you know you are experiencing a time lag or if you are out of inventory for a particular item indicate this to your online customer via e-mail as soon as possible.
Nothing frustrates a buyer more than the lack of timely information regarding their order.
Follow up the transaction with an e-mail or phone call thanking the customer for their business. Pace is a comprehensive, independent University with campuses in New York City and Westchester County. Nearly 14,000 students are enrolled in undergraduate, graduate and professional degree programs in the Dyson College of Arts and Sciences, Lubin School of Business, School of Computer Science and Information Systems, School of Education, School of Law, Lienhard School of Nursing and the World Trade Institute.