The nationwide gridlock prompted American Airlines and United Airlines to send letters of apology to frequent fliers earlier this month. Still, Midstate travelers say they are growing short of patience. I never received an explanation. It was just canceled. Analysts and those in the industry blame the delays partly on unseasonably violent weather this summer, particularly over the Midwest.
Safety is our first priority.
Our customers count on us to provide them with on-time service. We do the best we can. But airlines are also getting busier as the industry experiences historic levels of demand. Domestic passenger boardings hit a new record of almost 561 million last year. Consumer advocates and others also blame some delays on the nation's air traffic control system, which they claim is overburdened as air travel booms.