Moreover, paralegals are less mobile than associates. Thus the cost of a paralegal to the firm remains fairly stable, and unlike an associate, a paralegal does not expect to eventually become a partner, and take a share of the firm's profits. 12 Paralegals also make money for their firms by freeing attorneys from non-billable tasks to bill more time. Typical non-billable tasks include computer system operation, law library maintenance, personnel management, and office management. Every hour that a paralegal spends on these administrative tasks is another hour that an attorney can bill, and given the differential between attorneys' and paralegals' billing rates, make more money for the firm.
Paralegals also make money for their firms by improving client satisfaction.
Paralegals are often in direct contact with the firm's clients, handling routine matters and taking the telephone calls that their busy attorney supervisors often cannot. The improved responsiveness and the economic services that paralegals provide help a firm keep clients and expand representation, making more money for the firm. Paralegals are less likely than an associate to take a client with them, if they leave a firm. Finally, paralegals can also help a firm bring in new clients. Paralegals can help with the firm's marketing activities, preparing and updating the firm's resume, preparing proposals, and even assisting in client presentations.