Many people have their ideas and they seem to change as technology changes and outsourcing matures.
So in its case, BPO is looked at from an IT perspective. Since almost every business process is at least supported to some degree by information technology this definition leaves a lot of gray area. But basically this definition would not include cafeteria services, gardening services, etc. BPO would include information-rich business processes. Dataquest draws the line between business process outsourcing and IT outsourcing in a little bit different place than some vendors and other research firms.