As a result, their performance has suffered. You aren't the only one to recognize this. The contractors recognize it. The state's auditors recognize it. The social-service advocates recognize it.
Many legislators recognize it.
The more observant journalists recognize it. But for years, nobody has been willing to say it out loud. No one wants to be accused of failing to have learned the lessons of '79. And thus Social Services has continued to use very detailed, very specific regulatory contracts. Several years ago, you began agitating for a change.