Just look at nasty customers the wrong way, and they'll let you have it with both barrels. Answer their objections to their dissatisfaction, and they'll reload and let you have it again. These are customers who spit, steam, and sometimes use four-letter words. They try to intimidate, love to complain, and may get out of control. It's a wonder you're still in business.
Nasty customers are worse than tough customers.
Tough customers make you earn their business. Nasty customers make you wish you had never crossed their paths. Nasty customers come in all ages, sizes, and walks of life. If you never encounter a nasty customer, go on to the next page. If you do have an occasional run-in with Mr. or Ms. Nasty, here are some common misconceptions you might want to think about.