No company in a relatively free market has ever achieved any huge and enduring success without winning the continuing satisfaction of its customers. In a free market, money changes hands because producers and consumers expect to be better off for the deals they make. This too is not just abstract theory. Without this expectation, they do not do business, absent a club over their heads. The purpose of government is solely to protect every individual's right to life, liberty, and property-a purpose it accomplishes by punishing fraudulent, predatory, and violent crooks.
Regulation always benefits the status quo, the fat cats already in business.
The status quo tends to fossilize a given level of technology with laws that make innovations difficult to implement. Normal, occasional mechanical failures and company mistakes don't explain this problem. The reason largely is that the FAA'S air traffic control system can't handle the traffic. It needs them in the antiquated radar systems. Because air traffic control is a secure government monopoly, like the post office, and therefore has no incentive to accommodate itself to the preferences of its users.