Establishing firm business processes and a plan for acquiring and rolling out new e-support technologies is imperative for success. IT executives should consider e-support as a viable method to reduce costly telephone support while improving worker productivity and customer experiences. Inc. All rights reserved. This publication and all Agenda publications may not be reproduced in any form or by any electronic or mechanical means without prior written permission. The information and materials presented herein represent to the best of our knowledge true and accurate information as of date of publication.
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