So Anyone Can Understand. It also includes sample documents and checklists to help writers complete their work in the least amount of time.
Nobody reads it.
If your customers don t read the manuals, then they call your support lines and that costs you money. Supply documentation that s useful, understandable, and even enjoyable to read. If customers get the help they need at from a manual, they won t call your support lines. And there s more to the business impact of writing than just eliminating customer and technical support costs. But if customers have a bad experience with it, they won t be back.