Every custom executive education program here has a program manager, an executive development professional whose eyes and ears, along with the faculty's, work to ensure that we deliver the program the client is paying for.
Program managers join the faculty in meetings with clients and prospective clients.
They observe program seminars, talk informally with participants, and pay close attention to daily evaluations. They stay in touch with clients' liaisons back at the office. Feedback from our program managers contributes enormously to the success of custom executive education programs. But everyone benefits. The program manager makes us look good.