The Otts were taught moral values and learned to respect discipline. We passed onto our children our belief that there are no shortcuts for hard work. When you combine the Otts' common values with each family member's individual strengths, the successes are multiplied. We all have unique personalities and experiences and have learned valuable lessons that can ultimately benefit our customers. When a problem comes up, we can be almost certain that at least one of us has encountered a similar one, and we can brainstorm solutions.
Problem solving and providing unique solutions is a large part of our business.
Laurie points out that maintaining a sense of humor is important. In this fast-paced business, none of us would make it without humor. Since it's difficult to avoid talking business at family gatherings, the Otts find other activities to divert their attention from work. Tom enjoys classic cars, snorkeling, computers, downhill skiing and golf. His wife Pam enjoys decorating, snorkeling and traveling.