It explains some of the tensions that have historically arisen, and provides some initial ideas on improving relationships. Addressing these issues in your Strategic Plan has a major impact on your success as an IT organisation. You already recognise the importance of personality, but in another guise. The one issue that causes you most problems is probably 'politics', both within your department and in the company as a whole. Politics is defined by Collins as 'the aggregate of relationships of people, especially those involving authority or power'.
Relationships are ruled mainly by the personalities of the people, so they are clearly a key issue.
It showed that the types of people that worked in an IT organisation were quite different from the general population. This means that, typically, IT staff prefer different behaviours from those working in the business units. Cultural differences The differences in personalities probably both arise from, and contribute to, the cultures of the departments in which the people work. Making staff aware of the changes to personal style that can produce a more successful relationship with their business colleagues. Spotting potential strengths and weaknesses of the partnerships with business units.