Chaffee, Ellen Earle, and Lawrence A. Sherr. Education Report No. 3. Cornesky, Robert, Sam McCool, Larry Byrnes, and Robert Weber. Implementing Total Quality Management in Higher Education. Crosby, Philip B. 1979.
Quality Is Free.
Deming, W. Edwards. Out of the Crisis. Freed, Jann E., Marie Klugman, and Jonathan D. Fife. Paper presented at an annual meeting of the Association for the Study of Higher Education, November 13, Tucson, Arizona. Juran, Joseph M. 1988.