Additional callers will be added to the Digital support list, and assigned caller ID's in Digital's support system. This does not change the standard technical support through the existing TSL channels already included in the existing program memberships. General Support Items A. Guidelines 1. Machines will be prorated when beginning a program during the fiscal year. Maintenance can be prorated by month for machines that are bought and sold.
Prices are subject to change each fiscal year.
Volume discounts are available when a single Member name is point of contact for the multiple machines. The machine count for calculating discounts is the total number of machines enrolled in the Sun, SGI, and Digital Programs. B. Support 1. Manuals are available in the Software Library office for check out and the manuals may be copied. The Technical Coordinator places support calls for members directly to Digital.