An online travel advisor will also be on hand to assist customers. The new services will be progressively introduced worldwide from next month, and customers can expect personalized services from early 2001. Internet technologies are changing the traditional way of purchasing airline tickets. In the past, travel agents were paid a commission by airlines to talk to customers and book their orders. Now, with call centers and Internet booking, consumers can make their own orders, bypassing these agents.
More customers are willing to go online to make reservations and buy tickets.
Travel agents in Singapore are now actively embracing the Internet.