Increased teamwork and collaboration toward shared service goals. Proven skills to problem solve and timely action on customer service issues. Techniques for continuous quality improvement in service delivery and teamwork. Leading Empowered Teams for Service Quality was originally created by John Tschohl and the Service Quality Institute, an internationally recognized organization dedicated to quality service training and research. Over the last two decades, Service Quality Institute has developed a wide range of learning systems, helping thousands of organizations enhance their level of quality customer service.
Most seminars are available in both English and Spanish.
Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hand-on experience. The results are memorable episodes applied to produce positive changes in the behavior of the participant's quality service team. As the founder of Service Quality Institute, John Tschohl has been heralded in Time magazine as one of the country's leader customer service gurus. All participants of Leading Empowered Teams for Service Quality receive a copy of Tschohl's groundbreaking work. This course has been used by organizations across the U.S. Organizations such as 3M Healthcare, Burger King Corporation, Kane Magnetics, Sharp Energy, King Kullen, and the U.S. Army have used this course to improve teamwork, improve morale, and improve productivity and efficiency.