Potente, who was an architect before he started CyberData, approaches every outsourcing challenge as a design problem. In most cases, the solutions CyberData crafts are a hybrid, which keeps the buyer's cost down. Staffing shortages have become the major obstacle. Outsourcing's key advantage is the buyer no longer has to recruit and retain the people. Companies who hire that expertise in-house are not maximizing the benefit of that expensive addition to the payroll, in his opinion.
Network engineers are very expensive people.
The company became an insurance ASP in an unusual way. The Net savvy staff was frustrated that it didn't have ready access to the composition and investment totals for the funds in which they had invested over the Web. Then Potente showed it to his TPA, who grew excited. In this case, CyberData has no interest in having its employees be involved with any of the accounts. Becoming a BSP is not in the cards, here.