They would be pleased to hear. A downloadable document giving the responses to this query is available here . Richmond LB Richmond are part way through their own access to service review and at present are looking at carrying out a very basic benchmarking exercise. They would be quite happy to share some of their experiences and also outcomes from their customer and staff consultation and mystery shopping exercises. Finding similar project against which to benchmark has proved a challenge so they are looking for others.
New technologies can stimulate real world activity.
Local social context is central to the successful implementation of new technologies. The above is a very brief outline of the study, and he would like to hear any other views on the subject. City of York Council would like to hear from other Authorities undertaking similar reviews that are interested in sharing information and knowledge and investigating the possibility of jointly commissioning projects or research. Nottinghamshire CC Notts are about to begin some intensive work on Smart Cards including the obvious issues like standards, combination cards etc. There is some activity within the Authority already with their Public Transport service having established quite a good reputation but they suffer, like most, from 'islands of activity'.