Disagree Neither disagree nor agree Agree Strongly agree b . Online stores often make false claims. Online stores provide poor after sales services. Online stores often are not authorized dealers for the products they sell. Online stores can't be relied on f .
Online stores are undependable.
Disagree Neither disagree nor agree Agree Strongly agree b . I spend a lot of time looking for information before buying online. Disagree Neither disagree nor agree Agree Strongly agree b . I spend a lot of effort getting information that would be helpful in decision-making of online purchase. I wish I had more time to look for information before buying online.