The Mediation Process Mediation is a voluntary and confidential process in which a neutral mediator helps people find a solution to their conflict which meets everyone's needs.
Mediation lets people speak for themselves and make their own decisions.
The goal of mediation is to let people speak for themselves and work together to find a lasting solution to their conflict. The mediator is a volunteer who has been professionally trained to help you resolve your issue. The mediator will not takes sides, assess blame, or tell you what to do. The mediator will not force you to make a decision. The mediation process is confidential, except in cases of child abuse, elder abuse, and credible threats of violence.