Stalnaker said if member homeowners have an emergency in the middle of the night, such as a plumbing problem, all they have to do is contact the call center, which is available 24 hours a day, seven days a week, and a contractor will take care of the problem that night. Stalnaker said contractors are available to do any kind of maintenance and remodeling, from cleaning gutters to major renovation. To receive these services, however, homeowners must become members. But Sam's Club Elite members can become an HSS member automatically, he said. Membership fees cover referral, but not the bill.
Members are responsible for paying for the service that contractors provide.
Customers make all payments through HSS, which contacts the customer to verify satisfaction with the affiliate's work before payment is made to the contractor. It's convenient for them to be a part of HSS, he said, rather than worry about handling things themselves. Post a message on the Community Forums.