If the Association receives a written complaint against a member company, on a quarterly basis, any complaints are reviewed by the Executive Committee. The Association will send letters to both the complainant and the member, encouraging resolution of the issues to the mutual satisfaction of all parties. While the Association cannot resolve complaints, knowledge of customer satisfaction levels allows the Association to monitor issues and, if necessary, take action regarding a company's membership. CAS is a private, non-profit organization created to foster alternatives to litigation for dispute resolution. Arbitration is submission of a dispute to one or more impartial persons for a final and binding decision.
Mediation involves an attempt to solve a dispute with the help of a neutral third party.
The mediator's role is purely advisory and the dispute resolution rests with the parties themselves.