Along the way, the history of the request, its resolution, and any financial data is captured by Masterpiece. In addition, the elimination of the need to install clients on user machines, and the resulting simplification of the IS role in the upgrade and ongoing maintenance, will let the company allow up to six sites access the software, rather than the current three, Zitnay said. It's got the interface of a Windows product, which users are used to, but has the speed of a character-based product. LAN-based packages are much slower. The company is running a pilot of the new software, and plans to go live over the next few months.
Pricing is based on a number of variables, including server type and number of users.