Dell Computer calls its offering the Dell Solution Center, which features Web-based troubleshooting tools and educational offerings. Micron has Micron University, a combination of classes and self-help offerings. If they can educate through a class or online training, it's probably a happier customer. Customers also can find themselves out in the cold if the computermaker or business closes. If a vendor goes out of business, consumers have a few options.
People have to sign a three-year contract, which is considered a loan.
If they don't like the service, they still have to make the payments. At the end of three years, they can keep the computer. The catch with these services can be giving up part of the computer screen to advertising or turning over a lot of personal information used for marketing. Those deals allow people to check out a service to see if it's what they want. If not, users can try something new, ask friends what they use or even look for one of the free Internet access services.