If there is a problem with your order the restaurant or an Online Support Representative will contact you by phone, if possible or by email. No hanging around the phone waiting for the restaurant to open. If the restaurant is not currently open, we will wait until they re-open. Next, we'll follow up with another email to let you know when the restaurant is actually preparing your order for takeout or delivery. Because you don't pay us, or pay online, you can pay for your meals however you like.
Most restaurants also offer some other sort of payment options, including checks and credit cards.
The type of payment offered is completely up to the restaurant. This way, the restaurant can validate your card before processing the order. We just send the credit card information to the restaurant. Be prepared to show it to the restaurant's delivery person or cashier. Also, be prepared to sign your credit card receipt.