In BBB mediation, a professionally trained mediator meets with the parties and guides them in working out their own mutually agreeable solutions. During the confidential mediation session, the BBB mediator clarifies and reframes problems and helps the two sides talk with each other and discuss solutions. Mediators don't decide who is right or wrong. Instead, they help people reach a solution on their own, one that works best for them.
Mediators offer people a chance to be heard.
They are trained to listen and to ask the right questions. In some cases, it is the first time the parties will have the opportunity to sit down and really listen to each other. When you enter into a mediation, the BBB will select a mediator for your case. All mediators are fair and impartial. The mediation session takes place at a location designated by the Bureau.