Now that it is working, I don't expect to need them much at all. See question 3, Computer Staff Response to Responder6. No comments were submitted. If you can get to the Bren Computing Web Page, you can also submit a request there. You are doing a great job.
Response time is generally good.
I am not sure how best to communicate the urgency of a particular request. Do we include this in the email to request or do we follow up with a phone call. Yes, feel free indicate the urgency in the email to request. We will then evaluate this in relation to our other requests. In general, computer problems that affect the whole network, or many users, take precedence over those of individual users.