On average, only three bills out of 4,000 need to be reworked for accuracy. Posting We process payments received from a lockbox, ACH or electronically via a wire transfer. In the near future borrowers will remit payments via our web site. All payments in suspense are resolved within a 2-day standard. We provide complete escrow and reserve account management, tracking, remittance of tax and insurance payments, tracking of UCC's, and processing reserve account payments.
Property insurance is analyzed for adequacy of coverage.
We provide escrow and reserve account statements and analyses. For seasoned loans, we have incurred no penalties as a result of escrow administration. We carry out annual property inspections and analysis of property financial statements to detect operating risk in the portfolios. Through a related GE Company, we also provide full asset management and workout services. Customer service is regularly evaluated by borrowers and investors through customer scorecards, and surveys.