An overview of the major factors impacting the use of information technology in higher education and how IT managers can manage this changing environment. An examination of the major trends in higher education and how these trends are impacting information technology departments on campus. Managing Time and Priorities Managing time and priorities is a basic, but sometimes overlooked, management skill. This is one major factor that differentiates an effective employee from one that is merely busy.
Projects come and go, responsibilities frequently change, but the scarcity of time is a constant.
This session provides a broad overview concerning the interrelationship of establishing objectives, setting priorities, managing time and handling stress. An overview of the basic concepts of performance management with suggested techniques for handling performance appraisals, establishing professional development plans for staff, and motivating Information Technology professionals. The importance of strategic planning for Information Technology in higher education and its relationship to the development of annual budgets, and as a tool in support of the institutional mission. In addition, a brief introduction to higher education financial structures and terminology. An examination of the concepts of quality and service and the primacy of the customer, as well as methods for managing change and implementing customer service in your organization.