My friend got off the bus and talked to another Apple Tour employee. After much discussion which led nowhere, we had no other choice but to stay on the bus and go back to our hotel. We were again told to talk to Eva when we got back to the Apple Tour office. In fact, she had the nerve to tell us that we wouldn't get a refund because we stayed on the bus and did the Manhattan tour. There absolutely would NOT have been ample time to do the Brooklyn Tour.
Most tourists have no idea the distances between places and how long it takes to get there.
We found that most New Yorkers are friendly and are willing to help. The 21 dollar tour to Brooklyn started at Battery Park with NO information in the brochure as to how to get there. Apple Tours should provide an option for an express bus to get there as Grayline does for its Statue of Liberty and Ellis Island Tour. This should have been pointed out in the brochure, but most importantly, the 21 dollar tour should have been offered upon the first contact with us. This, however is not my real complaint, just a side issue.