The following Tools for Performance Leaders modules respond to leadership s challenge to create and sustain a workforce that are tuned into the big picture, have a personal commitment to see the organization succeed, and go beyond the job description. The following Team Leadership modules help leadership develop a personal plan to reshape their roles for more effective results when moving toward teams. The following Team Effectiveness modules examine why organizations move to team and explore different kinds of teams. Participating team members will explore how to learn from mistakes, share information, and deal with change. Participants discuss areas of concern, then approach those issues using the program's skills and strategies.
Participants have ample opportunities to practice the skills in a range of relevant situations.
Your organization's managers, supervisors or work group leaders are given the tools to continue the Success Trough Service Training. The topics are easily tailored to address specific work group issues. The format for each session includes review, discussion questions and a suggested activity to involve participants. Keeping the Skills Alive puts your supervisors and managers in closer touch with their work groups and demonstrates that your organization stands behind its commitment to quality service. The following four problem solving modules clarify how to get from symptoms to causes, solutions, and action plans.