This customer correspondence application is easy to install and maintain and runs over any Internet-capable browser. With its Web-based architecture, this application will also be cost effective for banks to roll out and maintain. Once the desired letter is selected, a data sheet is presented for entering information or text not contained in the customer database. Docucorp's solution automatically and immediately extracts data required for the letter from the customer database, merges the customer data with the information provided by the representative, and then displays a completed letter identical to the printed version so the service rep can review and approve it. The representative either accepts or revises the letter, and then routes it for electronic distribution, e-mail, fax or traditional print and mail.
Printing can be local or in batches at the bank's central high-speed print facility.
Sending correspondence to a print facility eliminates time-consuming manual handling by customer service representatives, allowing them to serve more customers. It also results in significant cost savings by taking advantage of high-speed automated finishing equipment and postage discounts. The correspondence completes its cycle when an image is electronically archived for retrieval in the future when necessary. The effectiveness of this solution is such that Docucorp can extend it across all industries. Docucorp provides solutions for acquiring, managing, personalizing and presenting enterprise information.