Let's say you sell voice-mail systems. I wanted to see three things. First, to hear how innovative your message was. Second, to see how easy it was to get through or get around the system. I ask as a test.
Most bosses have no idea what their own method of conducting business after hours is.
You lost the order. Just a second, sir, let me make a list on a piece of paper of who I called. You name your three biggest competitors and see how close I came. Two out of three matched. I asked for 'sales' and was immediately transferred to voice mail.