Many customer service representatives interview people who want to apply for electric, gas, cable television, or other services. They gather information by phone or in person. They receive orders for services to be installed, turned on, turned off, or changed. They use computers to enter orders, figure out charges for the service requested, and change addresses. They may sell new or additional services.
Representatives also collect deposits.
They may look into and resolve complaints about billings or services. Some representatives explain how to use cable television equipment and solve equipment problems. Customer Service Representatives is in the Business, Management, and Finance Career Cluster.