Alpine Access has been able to set up its remaining 46 employees at home. The telework program began in October 1999 as a result of the company's determination to create a more efficient call center model. It now attracts higher caliber people for the job and has helped to improve overall operations. It's unlike any management position I've ever had. So far, the program has been a great success, especially with its impact on the bottom line.
Productivity is higher than with our traditional call center.
Employees have fewer distractions and have developed an understanding of how to separate home life from work. The program also has its advantages with employees. Never in my life have I been so enthusiastic about working. The peace of mind offered me by working at home for such an innovative company feeds my eagerness to do the best job I can. Although the program is a success, Alpine Access had to overcome certain hurdles in designing and implementing the program.