The administrator will contact you with their decision within 45 days after receipt of your claim and all relevant documents. If you are involved in a claim, uBid may share certain transactional information and personal information with our outside claims administrator in order to help facilitate the investigation and resolution of the claim. They may only use this information only to process claims and may not use this information for any other purpose. It is free to be a part of the program. Transactions in which the winning bidder sends money to the seller and does not receive the item, or in which the item received is materially different than the item described and ordered may be covered by the Buyer Protection Program.
Protection is available to winning bidders only.
Both the buyer and seller accounts must be in good standing when the contested auction is closed. To be in good standing, the registered buyer and seller must not have a Feedback Rating at the time of the transaction of less than 4. A buyer who has not yet received a Feedback Rating shall be considered to be in good standing, but a seller who has not yet received a Feedback Rating will not be considered to be in good standing. If either party to an auction transaction is not in good standing, the auction will not qualify for this Buyer Protection Program. The auctioned item must be in accordance with the rules outlined in our User Agreement.