Many people believe themselves to be good conversationalists because they talk a lot.
They are mistaken. The real strength of such a person lies in the ability to draw others into the discussion. To put it succinctly, the art of business conversation includes knowing what to say and when to say it. It also includes the ability to recognize when to listen. I have received many questions on the art of business conversation and would like to share both the questions and answers with you in the hopes it will shed a little light on the subject.