The whole philosophy is that when people come to a government website, they are there to do something specific. You can request the addition of a new traffic sign, the fixing of a broken one and the removal of public graffiti. The state, which has an immense sprawl of more than 150 different websites, is also starting to consolidate sites under a single portal. The site provides a list of state-service categories, but after drilling down through several, I found plenty of information but few if any tasks to accomplish online. You re supposed to be able to renew your Florida driver s license online, but for three days in a row, the appropriate page wouldn t display.
Residents just know that they want it gone.
And they want to report it without having to search for the right agency, the right phone number and an inner reserve of patience to follow it through.