If the information is not easily available, arrange a field study to observe users in their work environment. Circulate to all participants a summary of the conclusions. If possible hold this meeting before the functional requirements have been finalised, but the meeting is important even if user centred design is introduced late in the development process. All stakeholders should attend the first meeting. Hold additional smaller meetings if more detail is required.
Next steps Collect and agree detailed information about the context of use .
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