Invisible rules are not easily apparent. They are the matrix of behaviors that guide group dynamics. They are the accepted, but unspoken patterns of interaction comprising values, symbols, rituals, and practices that vary from context to context. They are deeply held and often transparent internal images, conversations, and mental models about the way the world is supposed to work. When there is a lack of shared meaning, people make up what makes sense to them.
People fill in the blanks from past experience to cope with ambiguous and changing environments.
Performance breakdowns result from a work setting filled with diverse people with a variety of values and work styles trying to get the job done. Discover ways you can minimize cultural collisions and facilitate problem solving. Learn how you can personally affect your organization by maintaining a systems perspective on welcoming and manaaging diversity. Bridges in Organizations, Inc., founded in 1987, provides management consulting and training in communication, coaching, and cultural diversity to organizations of all types. Dr. Kogod is also an adjunct professor at American University in the Graduate School of Business Administration.