Employees should view the video and complete the exercises provided in the Self-Study Workbook. Shop the site at your own pace. This will add the item to your shopping cart. If it's your first item, it will prompt you to enter the shipping method you would prefer. After that, each time you add an item it will take you to your cart and show you what's in it.
Nothing is final until checkout.
You can add and delete as if you were walking the isles of a supermarket. The Guest provides a basic introduction to customer service, stressing the importance of treating customers like guests. Intended as a discussion starter, it features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. The video comes with a leader's guide and is available in Spanish. If your looking for a good introduction to customer service, welcome The Guest into your video library.