The actions that arise from knowing yourself set valuable examples for others around you to follow and from which to learn. They plan ahead and know how to respond to the customer's rejection by giving a reply that actually explains how the product or service will help the potential customer. The sales person prepares in advance by learning every detail about the product. Similarly, chefs do not wait for the oven to heat up prior to baking the souffl , or dump all the ingredients in together at once. They take the time to read the recipe in advance and prepare for the cooking event.
Preparation is a key to success.
The doctors perform many procedures at the three satellite office locations. One day Gina was checking patients' charts for pre-certifications related to upcoming procedures. She noticed that Mr. Krift was scheduled for a cystoscopy in one of the three satellite offices. The only problem was that Mr. Krift had requested to be scheduled with Dr. Addison. Dr. Addison only performs the procedures in the morning.