Department of Transportation statistics support the airline's claims to have the best on-time performance, the fewest customer complaints, and the best baggage handling. But if you like peanuts, you can always ask for seconds. With no assigned seating, there's no debating over seat 22D by the window. On the other hand, you and your marketing manager might have to confer about sales strategy across nine rows of peanut-chomping travelers. Flight attendants often handle the morbid in-flight emergency remarks with a light touch, slipping in a wisecrack or two while dispensing turbulence tips.
Safety is no joke at Southwest, though, which has the best record in the industry.
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