But the fact is, we all come in contact with these frustrating, and sometimes unnerving people. The feeling of helpless, frustration that results from repeated encounters with difficult people are most often cited as a major cause of work-related stress. Listen and acknowledge Focus on problem solving Deal directly with the behaviour The Specific Coping Steps will touch on strategies that are effective when coping with a designated type of difficult person. Members - Free Corporate members limited to 2 seats, additional RM10.00 each. Light refreshments will be served after the viewing of the video.
Members can take the opportunity to network and discuss the relevant aspect of the video.
No further confirmation will be communicated as confirmation of seats is by way of registration through form of fax.