And, usability will be continually driven by users , not by designers or experts. If done right, the corporate organization hierarchy will get even more flat. For example, email will continue to provide open access to developers, managers, account representatives, and even the company president. When the company is open, and the flow is there, the right people get the right information. Thus, errors will be identified earlier , and users will be satisfied by new products sooner.
Open companies can help users be open too.
That is, users can be encouraged to divulge more information because the information flow will be needed to sustain the relationship with the company. If the company is open and willing to serve users with information, then the users will need to provide the company with information in return. The open flow of information will yield an important synergy. The UserSpace formed between an open company and a user is the a true measure of value. Almost everything I am saying is already occurring.