The appropriate choice is dependent upon whether the item is to be returned. A hold pick-up notice will print to alert the patron that the requested item has arrived. When the monograph is returned the status in the ILL record is updated with a return date, which detaches the virtual record from the patron record. The transaction must be updated in OCLC as well. This completes the transaction in both places.
Patrons overall seem to like the module.
It does maintain the level of work, if not increase the amount of work, for the ILL staff since the module is more of a convenience for the patron. According to Ron, patrons felt that their requests are being handled faster because of using an electronic as opposed to a paper form. Statistics are kept on both cancelled requests and filled requests. Reports can be sorted by a variety of characteristics depending upon the report being worked on. Cancelled requests can be sorted by month requested, patron characteristics, month cancelled, and by borrower name.