Most business people feel overworked and stressed out, but there s nothing like a smile to ease the tension and grease the wheels. Put yourself to the test. Hire a third-party specialist to mystery shop your company or organization. There s nothing like an objective outsider to point out the obvious. If you can t afford an outside specialist, have friends and associates perform the task instead.
Most companies believe training is a one-time affair.
It s not. Like brushing your teeth and saying your prayers, training should never end. Be the customer . Tomorrow, when you arrive at work, pretend you re a customer and view the process for the rest of the day as a customer would, whether it s face to face, on the phone, with a salesperson or a customer service representative. When you cross the threshold as a customer, it s amazing how the vista changes.