Sometimes you have to be a salesman, and justify every cent some people spend on their animal. You have to sell people on procedures, on vaccines. Sometimes I have to really get their attention. You don't have a choice about it, and I have to make sure you know that. When kids are involved, I usually have the most success.
People are impulsive.
Sometimes they acquire an animal that they aren't ready for, or they get the wrong kind of animal. There are plenty of trade-ins. I hate to see that. People think animals are like cars, or that they're disposable. Just the other day, I got a call from someone who found a guinea pig abandoned in a shoe box.