Training Evaluation Trust in Decision Aids Major Research Areas Recognition and Reflection Proficient decision makers are recognitionally skilled. They are able to recognize a large number of situations as familiar and to retrieve an appropriate response.
Recognition can fail or mislead, however, in unfamiliar, novel, and uncertain situations.
Another key component of proficiency or expertise is the ability to adapt pre-existing knowledge to fit these new circumstances. One point of view is that decision makers must switch from intuition to analysis . Fortunately, intuition and analysis are not the only choices. There is considerable evidence, in the research literature and in our own research, that proficient decision makers supplement recognition with processes that verify its results and correct problems in novel situations where no familiar pattern fits. Decision makers reflect on and improve the results of recognition, but do not reject it.