But take a closer look, and you'll discover that the MSPs are vying for the same talent pool and have the same tools you do.
People matter, but so does money.
And as the venture capital evaporates from the MSP dot-com arena, it is possible to find and keep people who know how to manage an enterprise network. Money aside, part of the people solution comes from knowing how to grow the talent needed. NOC operators need to be apprenticed and empowered. This philosophy contrasts directly with the idea that programmers and engineers should hold the keys to the kingdom, and operators should report only what they're told to. Giving operators responsibility as they earn it not only offers career paths, but creates a talent pool.