The Ethical Difference challenges many of the contemporary views we have about leadership. Potts proclaims that ethics with meaning and purpose is the foundation of leadership. We call Bill Gates a leader, but then wish there were something else we could call Gandhi.
Modern understandings fail to grasp the essential nature of leadership.
The Ethical Difference explains why leaders are more than managers and why an understanding of that difference is vitally important to every person and organization. Learn how to gain strength from this diversity, while improving your organization's service potential. Anastasia has provided proactive, generational, and customer service training and consulting to large and small businesses for years, and now this information is available to you. Customerize provides organizational leaders with a new and refreshing look at the important issues and difficulties of customer service. Maximum Team Performance seeks to go beyond mere understanding of teams, in an effort to help the reader perform actual teaming behaviors.