At Tri-Rail, the ticket vending machines are seen as an important way to help reach our goal of increasing ridership by improving reliability, convenience and efficiency in our operations. The machines are user friendly and have been readily accepted by Tri-Rail passengers. And they are a very effective way to monitor our performance by keeping track of just how many tickets we sell and where the tickets are sold. If we did not utilize automated ticket machines, we would have to have a minimum of 40 agents to sell Tri-Rail tickets, which would significantly increase our administration costs and decrease our ability to provide train service. We are continuing to improve our ticket machines.
Regular maintenance is an absolute necessity to keep the ticket machines operating efficiently.
Tri-Rail contracts with a company called CAPtech Inc. to provide regular, preventive maintenance for the machines. We at Tri-Rail are committed to ensuring that our riders are served effectively and reach their final destinations in a timely manner. Using our automated ticket machines is one way to accomplish these goals. The station, located at 3001 Hollywood Boulevard just west of Interstate 95, will undergo an extensive exterior refurbishing that will make it into a much more pleasant destination and a more beautiful gateway to the City of Hollywood. The extensive exterior refurbishing plan includes the installation of new Spanish-style barrel roof canopies the length of the train platform, tropical landscaping, improved lighting, reconfigured parking areas and new benches.