Overcoming their resistance was an almost insurmountable task. In an interview, Maletz outlined the dynamics of dealing with people who fight change. It's almost a given that in the corporate world, most people, most of the time, will resist change. Managers talk up the benefits and explain why this program will be good for both the company and its employees. They make promises, but at the end of the day, they fail to deliver.
Nothing really happens, and the whole effort seems like a waste of time.
Well, it makes sense to resist things that are a pure waste of time. That's one kind of resistance. A bunch of consultants analyze a corporate department consisting of 100 people, and they conclude that the company needs just 48 people to do the work. And there's no reason to believe that this time, it's going to be better. So you can count on people being hostile.