Study shows that consumers have little interest in elaborate Web site content, lots of interest in coupons and e-mail communication. A dip in Net surfing last December raises the question of whether the Web, like other media, is showing signs of seasonality. Most companies don't really know what their customers think of them. And the Internet is making the feedback gap worse.
New study shows that clicks and bricks strategy is preferred by consumers.
Online buyers give the nod to multichannel retailers on customer service. A Pew Research Center study released Monday highlights the growing tension between Americans' concern about Internet crime, and their concern about the government's methods to prevent it. A Pew Research Center study released Monday highlights the growing tension between Americans' concern about Internet crime, and their concern about the government's methods to prevent it. We're worried about criminal activity online, and we are willing to let the government help, study finds. Learn more about the world's leading e-business community.