The only mistake is when information is lost because it was not entered. All runners and cluster attendants contact the help desk to relay requests for assistance. Calls can always be routes to the Help Desk manager, Phil Haskell, for clarification. There is help available for anyone having difficulty with drugs or alcohol. Contact the Help Desk Manager, Philip Haskell, for more information.
Performance evaluation is an on-going process.
The ITS staff are open to suggestions for improvements to systems and processes. Feel free to relate new ideas to the help desk supervisors or the help desk manager. We always give credit to the inventor. See the Help Desk Manager in room Hyde 128 to resolve personal or schedule questions. The following behavior is not allowed at the help desk or attendant workstations whether on duty or off duty.