Grievance mediation is a process which allows the parties to resolve workplace disputes with the assistance of an impartial third party. The purpose of mediation is not to determine who is right or wrong but rather to reach a mutually satisfactory resolution of the grievance at issue. Through mediation creative solutions acceptable to both parties, which are not always available at adjudication, can be crafted.
Mediation is an informal process.
There are no witnesses to be sworn in or formal evidence to be presented. The parties talk about the dispute. With the mediator s help they seek a settlement that they can accept and live with. There are no minutes taken of the proceedings or reports issued by the mediator. The mediator does not decide the outcome.