Understanding options for accommodation, services and assistance and on the consequences of choosing one over another, is vital. Despite an abundance of information, a lack of knowledge of what services are on offer exists. Most of the information older people need is already provided by community or government based information systems and is theoretically publicly accessible. Professionals like librarians and aged care workers need as much updating as consumers. Realistic information services need to be included as part of community care resources.
Many providers worry that word of mouth can lead to misinformation.
Some of the drawbacks are that they are not always seen as reliable, do not volunteer information or are unaware of services. Health agencies and professionals eg chemists. Hospital Aged Care Assessment Teams or social workers, after a period of admission. Clubs, associations and groups. Local Councils and local offices of State departments.