There has never been a time when the principles and tools you will acquire in this course have been more important. Create fair and effective monitoring forms Brand customer interactions to match your organization's vision Measure and coach on things that matter most. To learn more about these books, click on the open book icons to the left of each title.
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If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Cancellation Policy . Or, you may transfer your registration to another member of your company at no additional charge. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date.