BSBA Operations Management Option BSBA Operations Management Management Home Page Operations refers to what an organization does to create value. This might be delivering a service or manufacturing a product. Operations management addresses the management of this value-creation process. Strategic issues include process and technology selection, facility design, and location. Tactical issues include customer service, capacity, quality, supply-chain management, materials management, and workforce management.
Operations managers are on the front lines of business where the action is.
They are responsible for the daily operation of the business. This means managing employees, customers, information, and technology on a continual basis. It also means responding to the unanticipated events that keep business interesting and challenging. Anyone who enjoys developing new and innovative ways to transform inputs into desired outputs in a variety of organizational settings. Anyone who enjoys analyzing value-creation processes and using the latest information technology and management theories to make such processes more efficient and effective.