Despite the enormous amount of our income that goes to insurance, it is not a topic that is taught in high school or college. We get all of our information about insurance from the insurance industry. Insurers and their Agents invest billions of our premium dollars training us to listen to them for advice. Yes, most consumers are powerless when it comes to buying insurance or dealing with a claim because the insurer's only agenda is to collect premiums and pay little or nothing. If you were the president of an insurance company, you too, would want ignorant customers.
People train animals and workers to do the bidding of the trainers.
Here is another letter from a reader. I followed her suggestion to go to the insurers recommended repair company. After 28 days in the shop and still no car, I was complaining to a friend of mine and she recommended that I get and read your book from cover to cover which I did. With my newfound power of being consumer educated and not insurer trained, I was able to call the adjuster and the collision repair company and clearly present my case. They both instantly got the message that they could no longer pull the wool over my eyes and things started happening.