The ICPD Programme of Action calls for the elimination of barriers to information and services for reproductive health by 2015. Providing high-quality services is a goal that will demand improved staff training and super vision, and regular monitoring of their interac tions with their clients. Managers should make every effort to provide good, com prehensive services to their clients in each of their clinics. Special efforts will need to be made to reach these groups. Partnerships with civil society will be fundamen tal to success in designing and carrying out these programmes.
Programmes can also benefit from qualitative research on the dynamics of social change.
NGOs have become particularly impor tant in designing, researching, and testing new methods of service delivery, and have been a force urging the expansion of national programmes. Finally, guidelines and standards of conduct for health systems need to incorporate a reproduc tive rights perspective. The World Health Organization is developing standards of repro ductive and sexual health care. On the front lines, staff members need training in the protection of clients' rights.