Procedural documentation now begins from the most basic position in the organization on to the top executives. Each person must now document the tasks covered by their position and the procedures present to carry them out. The procedures should be thorough as well as specific. Nothing should exist in the procedure that is not performed on the job and nothing should be performed on the job that is not on the procedures. The creation of the procedures etches the job duties in stone.
People learn to work together and feedback is greatly enhanced.
The tenth step is the monitoring process. From this standpoint, management at all levels should monitor the process for any necessary adjustments. Any problems identified at this time should be brought to the attention of the various actions teams for immediate resolution. The eleventh step is to bring in an ISO 9000 registrar . A successful effort brought on by the company to the point where an ISO 9000 registrar is sought.