SMP provides users with program fixes after Lahey standard warranty expires. Should the SMP lapse, a Media Update fee will be required to get to the latest build, then SMP may be purchased. Downloadable patch files have been available from our web site since January, 1998. Internet Support Lahey end-users who have a current Software Maintenance Plan on their Lahey products may submit technical support questions by using our electronic support form. This plan offers a guaranteed 2-hour response time.
Prepaid incidents are good for one year.
Unused incidents are not refundable. This rate is only valid for Los Angeles, Orange, and Ventura counties and includes all travel time and mileage charges. There is a two-day minimum when outside of our local support area and all travel time, airfare, lodging and mileage charges are paid by Lahey. Inc. All Rights Reserved.