The most sophisticated groupware packages have advanced features for automating the flow of work, routing documents, or allowing far-flung people to collaborate on a single document at the same time.
Notes is a comprehensive, seamless package.
Take Andersen Consulting. When Andersen had only a few people working in a particular area, it was easy to know which one of them to call for advice, explains Charles M. Paulk, Andersen's chief information officer. Knowledge Exchange, which Andersen launched three years ago, now consists of over 2,000 databases that consultants can tap into. As employees add to their database, they build a library to store the group's collective experience and knowledge. So when a question relating to a project arises, consultants can check the Notes database to find an answer quickly.