Lands' End normally had eight daily drop points that UPS would pull from to deliver the 30 to 50 thousand packages they shipped all over the world. When UPS went on strike, the company was left without a way to ship to their customers. People at Lands' End went into action and worked with the US Postal Service designing 120 drop points so that priority bulk mail could be used to get the high volume of packages to the customers. Kelly Ritche indicated that employees gave up a great deal of their personal time and gave a lot of extra effort in order to design and implement the bulk mail plan. The ability of Lands' End to successfully respond to this kind of challenge is characteristic of a People Process Culture.
People working together applying their knowledge and skills achieve more.