Merchants that do not provide a specific ship date have 30 days to ship an order or notify you of any delays. In at least one instance, the Federal Trade Commission has used the Mail or Telephone Rule as the basis for fining a computer company for failure to deliver rebates in the promised time. Make sure to send a copy of your complaint to the merchant, too. Although the commission won't intercede to resolve individual disputes, it will investigate companies that repeatedly fail to comply with the rule. Warranties Consumer goods, such as PC products, are covered under the Magnuson-Moss Warranty Act and the Uniform Commercial Code.
Many states have additional warranty laws that give residents even greater protections.
In addition to the written warranty that comes with most products, under the Uniform Commercial Code, consumer goods are also covered by an implied warranty, also known as a warranty of merchantability. In layperson's terms, the implied warranty guarantees that a product will work as expected. If the problem persists despite multiple repair attempts, you may be entitled to a refund or a replacement. Although neither of these remedies is mentioned in standard written warranties, in extreme cases these options may be available to you under the implied warranty. Smart companies will offer a replacement rather than lose a customer.