Most of us have some basic impression of employee performance management, including the role of performance reviews. The employee is rewarded in some form for meeting performance standards, or embarks on a development plan with the supervisor in order to improve performance. See Basic Overview of Performance Management. Policies help ensure that behaviors in the workplace conform to federal and state laws, and also to expectations of the organization. Often, policies are applied to specified situations in the form of procedures.
Procedures ensure that routine tasks are carried out in an effective and efficient fashion.
See Personnel Policies. The concept of quality control has received a great deal of attention over the past twenty years. Recently, the concept of quality management has expanded to include organization-wide programs, such as Total Quality Management, ISO9000, Balanced Scorecard, etc. Operations management includes the overall activities involved in developing, producing and distributing products and services. See Quality Management and Operations Management.