This presentation was by Arthur Andersen consulting firm. The first half of it was very theoretical and referred to the concept of knowledge, and leveraging knowledge in your organization. As many of the other sessions stated, knowledge is a combination of information and data. It was stated that most individual's within organizations want to contribute. What they meant by this statement was that with effective training, people would accept it well, absorb the knowledge, and become more effective workers.
Ongoing training is considered our competitive advantage.
Growth in electronic training is driven by need. It allows us to serve more people through technology. They suggested object based content and cognitive processing. And reference links off the web, if you are on the web you should use it. They will have numerous courses in their container and people will take courses from them.