For example, a worker in a field office would have the opportunity to communicate with central office staff directly and to consult with other workers about case management issues. This would permit a direct exchange of information unfiltered by intervening levels of interpretation. For example, workers in one physical location could consult with their peers regarding the consistent application of policy for their agency. The implementation of a statewide messaging infrastructure provides a standard for the purchase of other software such as database, network management tools, etc. These packages can use the messaging facility to send alerts and information to an individual or work group if certain conditions or triggers occur.
Many office products allow a word processor, spreadsheet, etc.
This software feature is referred to as mail enabled. The following cost projections assume a 50 person organization that requires communications within the group, externally to individuals within state government and connectivity to the Internet. The costs do not include such things as local area network installation, facility issues, etc. The costs projection assumes that all components must be purchased. The major skill requirement is for trained and experienced technical support staff.