This was the start of the second week, and it seems an appropriate place to conclude our report. In case you missed something, a summary of keypoints follows. Users and their needs are and always have been a subject of dispute. Nobody can learn English because it is cursed by God. IBM manuals are doubly cursed and therefore twice as hard to understand.
People are people, but programmers are something else.
Computers may be a gift from heaven, but there's no divine help in getting them to work. Because of IBM's initial assignment, there are more forms than anyone knows what to do with. Finally, chaos was part of the original state of the universe and not a product of the data processing industry.