The request is passed on to users whose private profiles match the request, along with the identity of the person who made the inquiry. Patricia Seybold Group analyst Charles Rider said such a product can reduce cycle times on projects by helping users find others that have already done similar work. E-mail is probably the most dynamic and telltale knowledge source within an organization, he said. He said the visibility to users of the benefits of the system will make people likely to participate in it, overcoming a significant barrier that limits the effectiveness of many knowledge management systems. KnowledgeMail and KnowledgeMail Plus are available now.
Pricing varies by implementation.