If this is a matter of a large volume of information, entire files can be transferred electronically. Car dealers and insurance companies were the first to use this service, and together account for several million registrations a year. At present, this service handles more cases than our own customer services department. The benefits enjoyed by individual companies with direct access to the Vehicle Register are shorter waiting times, more flexible contacts with us, and customer service around the clock. In order for a company to be granted access to this registration service, extensive demands are placed on competence, proper qualifications, etc.
Misuse is highly uncommon.
Having direct access to this service is a competitive asset for a company, enabling it to better fulfil customer needs than what is possible for a non-affiliated company. It was necessary to change the law for this purpose. The primary purpose was to improve service to the general public, but also to relieve our customer services department from having to deal with enquiries of a more straightforward nature. This service has its own telephone number and is entirely independent from the call centre. From the outset, it has been possible to receive a telefax print-out of the vehicle information requested.