Next the facilitator asks participants to select the column containing the cards describing the activities that are of very great importance in the project. Each person then places their cards on the board, smiley face upwards, so that the card color is matched to the appropriate board color. Each person then considers possible solutions to ensure that this issue is adequately addressed in team plans and enters comments in their workbook accordingly. Discussion now takes place on the sector in question with participants sharing their potential solutions. To promote interaction this may be done using 'post-it' notes and a flip chart or a board.
Participants can then read and review everyone's analysis and suggestions.
Eventually agreement is reached on possible solutions and then actions are recorded on each person's planning chart. Finally accountability is assigned for various parts of the agreed action. Once the sector with the highest number of dissatisfactions has been analyzed the next highest sector is dealt with, either in this meeting or deferred to a later stage. If there are not enough cards available in the 'very great importance' classification then the 'great importance' activities are processed and dealt with in a similar manner. Over a number of meetings all areas of the project of great or very great importance will have been discussed and hopefully action plans implemented.