A neutral person, called a mediator, will work with all parties to help them in reaching a satisfactory solution to the problem. Mediation can be used in cases involving disputes between landlords and tenants, consumers and merchants, neighbors, or certain small claims actions. A mediator is not a judge. The mediator will not decide who is right or wrong. They simply help the disputing parties reach an agreeable solution.
Mediation is an effective, inexpensive, quick, and convenient way to settle disputes.