She is the 1997 recipient of the American Association of Law Libraries ' highest honor, the Marian Gould Gallagher Distinguished Service Award. She continues to be a dynamic speaker and prolific writer on such topics as private law library management, presentations and training. The utility and connection of training to the workplace is implied.
Professional trainers have another take on training which they dub performance improvement.
Here the focus is on solving performance problems to achieve business results. The ISD model, sometimes alternatively called Instructional Systems Development Model, consists of five phases, usually described as analysis, objectives, design, delivery and evaluation. This training model is a systematic approach to managing human capital. The phases interrelate and form a continuous cycle. Analysis Analysis, also called needs assessment, is about pinpointing the gap between the present situation and what the situation ought to be.