The improvement of the overall travel process will require concerted focus and therefore, clear lines of accountability will be required. Levels of staffing should be evaluated. There may be a need for more trained travel experts. Allow reimbursements to be processed directly through departments. Evaluate the possible use of user credit cards or department travel cards for travel expenses in advance.
Participants have a great deal of concern about how visitors to the university are treated.
Ideas for improving the process for visitors include, paying visitors at the time of their visit or paying the vendor directly. There were many comments about the number of authorizations required. This seems excessive to many interviewed. Develop a more efficient process to deal with errors. Participants expressed frustration over the wait for error notification.