Experienced mediators are experts at guiding the disputants towards an agreeable solution. Mediation can be a form of problem solving. It can be a form of transformation. It can also result in healing or reconciliation. It is crucial that the mediator remain unbiased and neutral.
Mediators utilize techniques to guide joint problem solving and issue clarification.
Mediation, unlike binding arbitration, is non-binding. That is, the parties do not have to agree that the solution reached is the one they agree to implement. If the parties agree beforehand that the mediators decision will be honored then the mediator will comply. Telemediation is perfect for those who wish to resolve their disputes and conflicts but do not wish to get together in person to do so. Telemediation is also well suited for those that live in different cities.