During that time, the company expanded its operations in Oregon and purchased the rights to alarm monitoring contracts owned by other alarm companies. During the course of the investigation, new management assumed control of the company and immediately was responsive to the concerns of the Attorney General. Call the Attorney General's consumer hotline and the Better Business Bureau to check on complaints. Before buying, consumers should get at least three written bids and make sure the companies have the correct state and local licenses. Contact the Oregon or National Burglar and Fire Alarm Associations for a list of member companies.
Members subscribe to a voluntary code of ethics and quality standards.
Understand all contract provisions before signing. Look for sections covering automatic contract renewal or requirement of a written cancellation notice due 30 days in advance of the contract renewal date.