During these design sessions, issues are identified that need to be addressed by management. These issues are captured and recorded in the design document to facilitate communication between management and staff. Should the client require detailed ISO documentation for certification or renewal, then either Point Balance or the client's staff can develop the necessary additional sections required by the ISO Auditors. In addition to its potential use as ISO documentation, the detail process design is often used by the IT organization or system integrator to identify the system tuning or customization that will be required. The ability to link strategy with results is critical for maintaining on-going competitive positioning.
Most ambitious programs fail because of poor implementation and project management.
Further, most organizations are unprepared for a structured implementation involving a new set of tools and significant process training. Point Balance has experience in building implementable plans and shepherding technical and organizational projects into successful real world operations.