Employees learn skills to deal with situations that are perceived as dangerous, such as working late, traveling for business, field work and retail sales. They also learn to handle challenging colleagues, clients and vendors. Lowered anxiety improves job performance. Employees' confidence improves through succeeding in the face of new challenges. Employees learn how to quickly assess options and make appropriate choices.
Participants learn to think on their feet and act decisively.
Participants learn how to negotiate, de-escalate, persuade, be directive, ask for what they want, take responsibility for their needs and set and enforce boundaries. Solid communications skills are important to every aspect of job performance. Participants learn peer support systems and build respect for each others' strengths. This promotes group cohesion and teamwork. Everyone leaves feeling empowered and better able to handle life's more challenging situations.