I was finally told by the director that the lower price was an error. When I called the FirstEnergy number, the customer service representative said I could sign up on the phone. I want to see the written contract and enter this agreement with my eyes wide open. You should do the same. As you're doing your research, make sure you confirm the company's prices and that it is clearly stated on your written contract, even though I've put together a handy chart of prices I was quoted a few days ago.
Prices can change.
I can't give you all of the answers, because the choice is still yours. Just make sure to do your homework first. This is consumer reporter Betty Lin-Fisher's first column. Look for her Taking Action column coming soon.