Documentation for high-performance management Kesteven and Associates provides documentation and consultancy services to help organizations function better by making radical improvements to the philosophy and content of their documentation. Good documentation is good management.
Readability is paramount.
Readers are internal customers, whose needs must be met. Unless your documents are read and understood, everything else is a waste of time. An organization's documentation contains its accumulated know-how and wisdom. This information is too valuable to be stored haphazardly in free-form narrative documents. Documentation should be an asset, not an overhead.