Disseminating consumer information through newspapers, radio, television, and printed literature. Providing speakers for schools, civic groups and business organizations. Providing the media with public information materials on consumer subjects. Actually, most consumer contacts with Bureaus are inquiries and not complaints. Such inquiries reduce the possibility of complaints arising.
Most Bureaus prefer to have complaints in writing.
This procedure is desirable for accuracy and efficiency. Each complaint is taken up with the business firm involved by a consumer service specialist. Normally, the matter is satisfactorily resolved and the complainant is advised. However, if the firm does not cooperate, or fails to resolve a complaint satisfactorily after several requests, the complainant is advised and the fact is noted in the firm's file. In many instances further action is taken through binding arbitration.