In some situations, the transportation schedule has to be adjusted to meet the needs of individuals who need to attend to personal errands. Another conflict occurs when consumers who need assistance do not bring an attendant with them. It can be difficult for the driver to fill this role and drive too. If contacted ahead of time, OIL can usually find a volunteer to accompany the rider. Most consumers are able to pay their way.
OIL does charge a minimal fee to ride.
As an independent living center, OIL strives to encourage independence and believes that a free service would only foster increased dependency. However, occasionally riders don't have the funds to pay. They usually make arrangements to pay at a later date. No one is turned away because of an inability to pay. Alternate drivers have to be found, usually other OIL staff.