The first results show that there have been improvements in public services over the last few years. On balance more people are positive about our public services than are negative. But there is considerable need for better performance. But 9 out of 10 people thought it was important for a person to answer rather than hear a recorded menu of options. The second wave of results looked in more depth at some of the areas covered by the first wave.
Reliability is the most important area for improving trains.
The results from each wave of research will inform decisions on the delivery of public services. It is not the intention that this group of 5,000 people should be able to dictate policy. But the People's Panel does provide people a real voice in policy making as their views are taken into account. Furthering the Department of Environment, Transport and the Regions' understanding of attitudes towards public services, particularly transport and housing. The DSS modern service team have used the findings from the panel to underpin their plans for modernising service delivery in the future.