Such replacements will be made in accordance with current policies regarding card replacement. In most cases, the customer will be charged a replacement fee. Should the card become lost or misplaced accidentally or by theft, the university assumes no responsibility for illegitimate withdrawls from the customer's account prior to the customer notifying Card Services during its normal business hours. During non business hours, campus police and public safety should be notified. Upon notification, the account will be deactivated until the rightful owner has a new card made.
Refunds require four to six weeks for processing.
A Dining Dollars account is not refundable. All funds must be used by the conclusion of the spring semester or the balance will be forfeited. At any time, card holders may request to have funds from their existing FLEX or Dining Dollars GOLD account transferred to the existing account of another card holder with no service charge. Dining Dollars accounts are not transferrable. If the current address is unavailable or if the mail is returned, the funds become the property of James Madison University.