All claims must be issued within five days of receipt of garment, and be returned with all tags attached in original condition. Goods returned to Alternative Gowns are at sender's expense. Cancellations will be accepted within seven days of the original order and must be received in writing or by E-Mail. Thereafter, the order is considered to be a legally binding contract. An order can only be considered cancelled when the Buyer receives a written or E-Mail confirmation of acceptance from us.
Payment is in full, and in advance on all orders.
We will email first and confirm full price including any delivery costs. In the event of non-payment or default, we reserve the right to pursue you for the remaining balance plus any expense incurred. If your garment appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. E-mail in the event of any queries. All sizes stated are approximate and are measured in imperial inches.