The application also provides a mechanism for members and providers to communicate about the briefs. The mechanism is secure and is available to members and providers over the Internet. Each side can be notified via e-mail when new correspondence about a project has arrived. Providers must respond to member requests within three business days and are required to provide feedback on the briefs for quality and accountability. Members are also encouraged to provide feedback on the briefs, as well as their experiences with the providers during the engagement.
Qualification works both ways.
Members must be in charge of outsourcing for their companies or at least have a strong hand in decision making. Although Hurwitz's McCullough said he believes the exchange is best-suited for midsize businesses, at least one provider hopes to see business from Fortune 1000 companies. But Peter sees some potential for improving efficiency in the sales process. They are asked to continue to participate or not depending on client feedback. The real promise of the exchange will come with time and a full complement of providers and members.