So Anyone Can Understand. Everyone knows what it s like to come home with a new product, then be totally frustrated by a confusing or incomplete manual. UnTechnical Writing is a major step toward putting an end to useless as well as boring documentation.
Nobody reads it.
If your customers don t read the manuals, then they call your support lines and that costs you money. Supply documentation that s useful, understandable, and even enjoyable to read. If customers get the help they need at from a manual, they won t call your support lines. And there s more to the business impact of good documentation than just eliminating customer and technical support costs. But if customers have a bad experience with it, they won t be back.