Make it clear during planning that ideas will be explored, but not all will be adopted. Getting hung up in the little details sometimes precludes being able to see the big picture. Money is not everything. Sure it is important, but so is providing a quality service that customers want and need. Be realistic in setting targets and meeting them.
Nothing is more disheartening than setting a target and continually having to move it back.
Use the old customer service philosophy of under promise and over deliver. There has been verbal praise given to all the team members that participated. Everyone in the agency is aware of the new system. Information regarding it is shared with new Departmental employees during orientation and extensive information and training is given to parks employees on an ongoing basis. Modifications continue to be made to the system, including the streamlining of software and preparations to expand to the Internet.