The scope of the privacy considerations covers any information recorded about the customer including web logs, emails, instant messaging sessions, transaction histories and call centre records. Some of this information is collected with the customer's knowledge, such as instant messaging sessions that they will initiate themselves, and some is collected without their knowledge, such as web logs, although every organisation should have a clearly defined privacy policy to explain to users that such data collection is being performed. These actions result in massive amounts of data being collected on customers and this provides an invaluable insight into customer behaviour, that of course is one of the prime requirements for the operation of a CRM solution. Organisations must ensure that this data is maintained securely and only used for the purpose agreed with the user. What you need to know about Echelon .
Privacy becomes a strategic asset .
The Privacy Amendment Act was put forward at the end of last year to ensure that the personal information kept by the private sector was both secure and accessible to individuals. Privacy, it turns out, is simply complicated. The bill, the staff member said, will address the privacy of location information, data that has the potential to shower marketers with new selling channels but at the same time could easily infuriate consumers and lead to much tougher legislation. Windows NT a high risk . Microsoft 's server software is easy to install, loaded with features and fairly reliable.