Combined, they are a monumental, resource-draining feat for a government health agency. Users can resolve problems with claims quickly, and providers can see claim payment amounts immediately.
Providers can correct claims interactively and determine a claim's status and payment amount.
Now, they can view an audit trail of submitted claims on a desktop browser. The interactive RA combines claim correction, resolution, and notification functions all in one window. With EDS interChange Fiscal Agent Services capabilities, providers can find out the status of a submitted claim in seconds, not days. This level of responsiveness and accuracy actually encourages provider participation. The Indiana Office of Medicaid Policy and Planning wanted to better arm itself for future health program requirements and demands.