2.6.1.2 Technical support personnel should have adequate system understanding to effectively diagnose, communicate and assist with technical problem resolution. 2.6.1.4 Each site will have the technical capability to make video tape recordings of both incoming and outgoing ITV programs. It is important that this material be received 24 hours before the class and filed in a secure place. Care must be taken to assure the security and confidentiality of test materials and student grades. 2.6.2.2 Acting as a point of contact for any classroom communications for either the student or instructor.
Minimum guidelines suggest training in the following areas.
2.6.3.3 Learning about local ITV policies and procedures. Learning the appropriate use of visuals in a distance education class. This schedule will be provided to the receiving site. Courses may meet during holidays, breaks, or vacation periods of the receiving sites. Receiving institutions are expected to provide for student access to their campus and ITV classroom and to provide the services of a facilitator on these occasions.