MA2002JV Email this job to a friend This highly visible position requires someone who can communicate in a superior manner to all levels within our organization.
Route calls across international boundaries in some countries.
Develop and implement complex call routing strategies to route calls to the correct support center and agent group to deliver the appropriate services. Interface with 3rd party providers such as e-loyalty or other telecom providers to deliver IVR solutions. Develop telecom solutions to provide data dips into various data sources to deliver information. Deliver caller paid services world wide. Drive any tax and billing issues to closure.