Also, there was no means of navigation or search facility. A survey of library web pages throughout the world revealed some good ideas but no innovative model worthy of emulation. In late 1997 a market research consultant was engaged to conduct focus groups with library users to assist in the development of an ideal approach. The findings were invaluable in redesigning the web site. The results of the research revealed that most people know only a little about the Library, and that few would ever acquire an in-depth knowledge.
Many users lack computer skills, internet skills and information seeking skills.
For these clients, the Library is a source of frustration. Most students approach the Library in search of reference material for assignments, theses and papers. Hence, their primary need is direct access to the catalogue and databases. Whether experienced or inexperienced, they are interested in learning how to search more effectively. They need details about the Library including the hours of operation, borrowing rules, the location of library branches and facilities available in each branch.