Understand the techniques for managing inbound and outbound calls. Study the components of data networks such as modems, mulitplexers, virtual circuits, hubs, bridges, and routers. Review the structure and capabilities of the public Internet and private Intranets. Investigate developments in access circuits such as DSL, Cable Modems, and wireless. Register from this web site and receive a complimentary call center book from the Resource Center.
Payment is due prior to the conference.
If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference. Cancellation Policy . Or, you may transfer your registration to another member of your company at no additional charge. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date.