The identities of callers are held in confidence, protected from disclosure under the provisions of the Freedom of Information Act. Operates from 8am to 4pm Eastern time, Monday through Friday, except holidays. Operates from 8am to 4pm Eastern time, Monday through Friday, except holidays. Frequently, the agent is authorized to make payments or provide amenities for certain inconveniences. If the airport personnel are unable to resolve the problem, contact the air carrier's customer relations or consumer affairs office.
Most air carriers have a complaint handling office at their corporate headquarters and airport.
The ticket agent should be able to give you the address and telephone number. C-75 U.S. Department of Transportation 400 7th Street, S.W., Washington, D.C. 20590. The content of these pages is unofficial and not authority for action. Views and opinions expressed do not necessarily reflect those of the U.S. Department of Transportation or the Federal Aviation Administration.