Conflict can be healthy and beneficial when it forces clarification of policy or procedure, but usually, conflict is a symptom of a breakdown in basic communication and teamwork. The goal of dealing with disagreements may be met by either reconciliation of expectations or resolution of conflict. Reconciliation seeks no final solution, no perfect tranquility, no absolute harmony. It is an ongoing process which results in a fair working agreement. Reconciliation anticipates what both parties would like to get from a situation and allows them to make the necessary changes to improve the work environment or team functioning.
Reconciliation brings together differing expectations and seeks alignment or agreement.
Resolution, on the other hand, focuses on acknowledgement of the concerns of each party , drawing on the positive intent of each side, bridging from the commonality of each person s expectations, encouraging cooperation marked by mutual respect. Like reconciliation, resolution seeks to reduce friction, however, it also involves asking for change in cognitive, affective or behavioral responses to solve a problem. As with reconciliation, resolution has the ultimate goal of improving the work environment and team functioning, but seeks also to strengthen communications and build a foundation for deeper rapport and cooperative relationships. Core Certification Tutorial 2. Baby Shower 4.