Simulation is still, by far, the most effective way to increase worker productivity, Lynch said. Simtrex officials say its product has an edge in the marketplace because it isn't just helping corporations manage customers, it is helping train community college students, including some who are in federal Welfare to Work programs. Knowlagent McConnell said Knowlagent, a 5-year old firm in Alpharetta with 60 employees and sales reps in nine cities, can also do simulation, and much more. Our product can do the simulation piece. Our focus is identifying trends and needs and delivering e-learning automatically to address those needs.
Products change, there is promotion, there is new pricing.
Knowlagent realized it had to develop solutions at every point in the agent life cycle, which is something our competitors don't do. Knowlagent's premier product is KnowDev, an integrated learning platform that can target screening, training and retention of call center agents. McConnell said his product identifies trends and weaknesses on the agent side and on the customer side. But McConnell said KnowDev will also push training toward a customer. For example, it can e-mail tips for using a product.