Learners are keenly aware of what they need to know to accomplish a task. If the training program fails to satisfy their needs, a determination should be made as to whether it's the fault of the program design or delivery. This level is not indicative of the training's return on investment as it does not measure what new skills the learners have acquired or what they have learned will transfer back to their working environments. This has caused some evaluators to downplay its value. However, the interest, attention and motivation of the participants are critical to the success of any training program.
People learn better when they react positively to the learning environment.
Level 2 - Learning This can be defined as the extent to which participants change attitudes, improve knowledge, and increase skill as a result of attending the program. The learning evaluation require post-testing to ascertain what skills were learned during the training. Measuring the learning that takes place in a training program is important in order to validate the learning objectives. Learning measurements can be implemented throughout the training program, using a variety of evaluation techniques. Measurements at level 2 might indicate that a program's instructional methods are effective or ineffective, but it will not prove if the newly acquired skills will be used back in the working environment.