They are the services the program provides. Examples are sheltering homeless families, educating the public about signs of child abuse, and providing adult mentors for youth. Program activities result in outputs. Outputs are products of a program's activities, such as the number of meals provided, the number of people completing a training program, the number of counseling sessions provided, etc. A program's outputs should produce desired outcomes for the program's participants.
Outputs are quantitative.
Outcomes are benefits, or positive changes, to participants during or after their involvement with a program. Outcomes may relate to knowledge, skills, attitudes, values, behaviors, condition, or status. Examples of outcomes are improved reading skills and having greater financial stability. Outcomes are qualitative. Outcome indicators are specific items of information that track a program's success on outcomes.