We have to find the way to meet their needs, but can do so creatively, with a friendly customer support system that utilizes technology and volunteers. We have to stay with in IRS regulations, etc. This is the only time some departments can do special projects. We need access and that is easiest when most offices are closed. Heat is an issue.
Most people end up bringing in heaters from home.
We can get the job done with a minimum of people if we plan now. It would be great to have a time when everything is closed so we can do infrastructure fixes and upgrades without hampering regular work activity. The holiday break is a good time for us to do this. This is also a good time for the CoGen plant to be taken off line for service. We need to examine the urgency, and not let our egos get the best of us.