You would probably want to think it's something very positive. It's probably something negative about where they were. It's something negative about where they were, because somebody that's happy doesn't switch. Somebody that's content, doesn't switch, and all of you have providers of personal services. You all live in houses and you have a plumber or you have an electrician.
Men have barbers and the women have hairdressers.
If you're satisfied with a service, you don't switch. Doesn't matter if somebody is offering it to you cheaper, more convenient, whatever. You don't switch. And it's the same way with lawyers. So I think you need to understand why clients switch litigation law firms.