It has been said that you never get a second chance to make a first impression. The way a CA comes across on the telephone may well be the first impression a patient gets of your office. While growing up, as well as in adulthood, we all had models whom we emulated. When the applicant names a famous sports personality, chances are she is partial to competition. Each choice of a model could provide you with additional insight to a candidate's mind-set.
Professionalism is the operative word.
Replies to this question should reflect a keen sense of professional conduct. Realizing, for instance, that both the doctor and the CA should not be addressed by their first name in the presence of a patient. Another ingredient of the ideal relationship for which you should listen concerns consistency. At no time should a CA contradict the doctor. Occasionally, after being told something about their condition, a patient will query the CA for additional information.