Requiem for a Paperweight. Rage Against the Machine. Ask an angry customer. In which the editor investigates some peculiar behavior and awakens to an Internet success story. Letters to the Editor.
Readers comment on tech innovations, dotcom customer service, and privacy policies.
News Dungeons and the Dragon. Ecommerce vendors rushing to do deals in China could be flirting with disaster. A Pretty Skimpy Epidemic. Business at the Speed of Sloths. If your Web site is slow, count on your visitors to click away elsewhere.