This shift involves an integration of telecommunications' many forms and computer-based technologies. In this and an upcoming column, we will examine some examples of improvements to date. A word of caution is appropriate before we begin.
New technology means new rules.
Thus, as you implement some of these new technologies, practical, legal, and ethical issues must be addressed to protect the people who are involved in new forms of communicating. Some of the new technologies create new challenges for abuse and new risks if not properly regulated. Depending on your situation and implementation, involving legal counsel and developing user training and usage guidelines that address proper use of these technologies may be necessary. These new tools are more than lab experiments or case studies of an ideal environment. Technologies that are based on Caller ID Caller ID is not just a device to track obscene callers as television advertisements for the service may lead you to believe.