If someone orders expensive goods like notebooks, we get the user to fax back the credit card information - just to confirm the purchase. Hardly, it seems. The university recently conducted a survey on Internet usage which it is publishing soon. They also fear that online merchants might sell their contact information to people like insurance companies. Only eight per cent of total home Internet users have actually shopped online, the report said.
People prefer to shop at a physical outlet and compare prices.
They also feel uneasy about submitting their credit card numbers online. A study which the polytechnic conducted last year showed that many know about online shopping, but are concerned about security and delivery. The schemes accredit good online merchants and blacklist wayward ones. Case's executive director, Mr Edmund Baker, said that customers dissatisfied with their goods can get in touch with it for a recourse. So far, it has not received any complaints about the 48 online merchants signed up with CaseTrust.