For issues related to Student Organizations, students should contact the university's Customer Relations Representative listed below. Various organizational structures are in place at UNT to support an open climate for students to express their concerns. The university offers a legal counselor for students and provides extensive training for advisors, counselors, and other staff to prepare them to respond effectively to the needs of the students. The goal is not only the implementation of a formal response system, but also the implementation of a proactive system to address student needs before a complaint arises. Wait time for students varies across university units, but the general standard is several minutes.
New technology is used to decrease student wait time.
For example, UNT offers students the opportunity to register on-line or by telephone, thus, eliminating standing in line. There are a few peak times when delays occur on the system and students must wait, but the time is kept to a minimum. Because many students who attend UNT drive from Dallas or Fort Worth, the university has invested substantial funds to reduce the time students must spend on the road to reach campus, in particular by offering at other sites across the Metroplex. Some programs and activities are offered at locations outside of Denton. The best example of this is the new UNT System Center at Dallas located in southern Dallas.