Mediation is a completely voluntary and confidential process that helps two or more people in conflict clarify their issues and goals , communicate about the situation, and try to reach a constructive resolution . Mediators are trained neutral facilitators who help the parties in a conflict to work together on the issues that are important to them.
Mediation is separate from any formal disciplinary process, so no one gets in trouble .
Mediation is private and confidential. Mediation is flexible and can help you reach creative solutions . Mediated agreements work because both parties have designed them and committed to them. The primary constraint is that both parties must agree to participate in the mediation . Mediation for matters involving anyone employed by MIT is available from the Office of the Ombudsman, 253-5921.