In theory, Redlin's definition sounds simple. But in reality, it's far more complicated. You might have great food, but customers still don't come, so you lose money. To make it all come together, that's the magic. Such a marriage just sets the stage.
Real excellence is about details.
Colo. Prestige aside, he insists that not everyone would want his job. Not only do you have to love pressure, you have to excel under it. There are myriad details to factor in. Gary Clauson learned the importance of staff involvement during a hotel-kitchen renovation two years ago. I selected work tables using myself as a gauge.