If other tenants complain about the fact that they are not allowed to have a pet and want to know why you have made an exception, simply state that your company complies with the fair housing laws. You can also refer your tenants to the fair housing laws or your local fair housing agency for further details. Service animals do not need to wear any special identifying gear such as tags, harnesses or capes. A tenant may train his or her own service animal and is not required to provide any information about training or the specific tasks the animal performs. If the improper behavior happens repeatedly, the manager may tell the tenant not to bring the animal into any area of the property except the tenant's rental unit, until significant steps have been taken to mitigate the behavior.
Mitigation can include refresher training for both the animal and the tenant.
Management may designate certain areas off limits to service animals, such as in the swimming pool or any other area where a significant health or safety hazard may exist. Such designations should not infringe upon the right of a person with disabilities to fully enjoy the amenities of the community. For fair housing questions, contact your local fair housing agency . This is a sample form for tenants or prospective tenants to use when requesting a reasonable accommodation. Any written request for accommodation should be considered by management.