By using mediation services, both types of dispute can be resolved and lengthy, costly litigious proceedings can be avoided. Informal mediation serves to resolve problems and disputes to the mutual satisfaction of both parties. Once entrenched, the only alternative to either party is to become involved in an arduous grievance process. To operate the Campus Mediation Service, each campus has identified a coordinator. Approximately 12 faculty and staff volunteers, representing a diverse level of academic levels as well as racial and ethnic backgrounds, will be selected to serve as mediators.
Mediators can be active or retired faculty, administrators or staff members.