In the future, MOST will allow agents to process business electronically from their office. Customer service also means making financial transactions easier for our agents. That's why Merchants offers direct bill payment plans, which allow agents to spend more time selling and less time issuing invoices. Merchants' Automated Voice Response System provides quick answers to agent and insured billing inquiries via telephone keypad. A major benefit of the Voice Response System is that the user can access key information during non-business hours.
Merchants offers quality claims service through well trained professional claims representatives.
Prompt, fair claim settlements result in satisfied customers who will keep their insurance with Merchants. A special Litigation Unit handles the more involved third party claims, allowing Claims Assistance Teams to expedite the more routine claims. All rights reserved.