As the others have mentioned in Opinion, DST being the monopoly in this field, should upgrade their services in order to achieve customers satisfaction. There are always many complaints over the services of Easi Card and DST should take action against such complaints. I got disconnected from BruNet 26 times in one day. Things had gotten from bad to worst and to more Worst with BruNet. Will the authority in charge give me a good explanation why this is happening to me.
Promotion are in for a shock to start their holiday if they fly the local airline.
I am a frequent flyer on local and long haul journeys and never has RBA s service been as bad as lately. More often there are no blankets or eye masks, not just on one occasion RBA, but three times recently. If so please tell your cabin crew as they don t understand why or have not been briefed on the subject. The speed at which we access is quite fast compared to other countries, but I agree that the cost is too much. This may be due to the small user base in Brunei.