One of the most wonderful examples is when we had a luncheon this year where all the charities that received money from our employees were invited to join us. Employees talked of the sharing and what happens in these relationships. It was a wonderfully emotional celebration of giving and sharing. My secret to leading people is to constantly help them be the best that they can be. Put them in a position where they can take control over their jobs and cheer them along the way.
People have to know how important their work is.
We are constantly helping our people realize how every one of them makes such an important contribution to what we do. Once people know their work, it is important for them to feel that they can take charge of their job. People have to be able to bring their brains to work and know that their opinions and judgments are respected. Of all the things I've ever taught the most important one is to catch people doing something right. I can't say enough about that.