In modern loss adjusting firms the traditional roles are just a small part of the business, with claims handling and call centres taking up significant chunks. Also, a look at how insurers handle complaints and the FSA s proposal that insurers report twice a year on complaints. Retailers are stampeding into the repair and replacement market with names such as Dixons and Debenhams offering their services. A glance at IT, jewellery, white and brown goods, carpets and furnishings, mobile phones, spectacles etc.
Offering claimants the chance to upgrade or even use the discounts available without making claims.
Keep on keeping on Using real examples, show what needs to be in a business continuity plan and how it works, looking at recovery, restoration, replacement, data storage and recovery, alternative premises etc. Who else helps - forensic accountants, computer experts, surveillance techniques, private investigators. Don t bother with the police, seems to be the message. The law enforcement agencies and the courts don t take insurance fraud seriously. Those prosecuted get light sentences and carry on.