I know first hand that this administration has taken steps to try and improve in this area. It seems to me that most administrations operate the same way in the overall picture. I've written several messages in the past on similar topics, such as Customer Service, etc that has been published on lists and in the CQ even. So, the powers that be can take it or leave it and future administrations can do the same. I just think that overall, it's something that we need to remember and see if we can't put into practice.
Professionalism is a key to a well-run business.
Professionalism must be maintained at all times in order to keep credibility with coworkers, management, and customers. The leadership of a business has to conduct themselves in a decent and orderly manner. Leaders of businesses must realize they will always have dissatisfied customers. And regardless of what that customer says, the leaders and employees of that business have to react in a professional manner. See, I work technical support.