People often become lost within the structure .
The decision concerning which node to view next first involves understanding one s current location within the site, then selecting the proper route. However, users may not even know their current location within a site. A proper way to reduce this problem is to organize the site according to the typical users' mental model of how a site should be organized. This can be done by having representative users sort cards into several categorical piles in which each card represents the information that would be placed on the actual website. Each pile should indicate the information that would be clustered within each category and subcategory.