You will also review the most important features of an ACD system and learn how system features can be set up and programmed for optimal benefits. Participants are invited to bring actual ACD reports from their call centers. It is not mandatory, but encouraged. To learn more about these books, click on the open book icons to the left of each title. Dress is business casual.
Payment is due prior to the seminar, including payment on purchase orders.
If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference. Cancellation Policy . Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible.