The impending change left people wondering how to maintain high levels of service quality. The team developed flow charts to understand the old way of doing things and to create the new one-person method. Then they developed a new scheduling system and clarified the assessment objectives.
Quality remains high.
All practice standards are being met, and the new process allows for plenty of communication between nurses and social workers. Judy Hardy Implemented in 1994. Unfortunately, on that critical day, surveyors had trouble rounding up all the necessary forms and materials. A team set out to make sure that packets would be complete once and for all. They developed a formula for pinpointing the exact type and quantity of forms needed by each surveyor.