This will untwist your loop and allow for easier opening and folding. The twist may take some time to undo. After untwisting check it again with your index finger and thumb. Check each panel, each panel has separate steel loops. Unfortunately we do not have a catalog, nor do we sell direct to the public.
Playhut structures come with a one-year limited warranty against manufacturing defects.
This warranty does not cover damage due to the wear and tear of this product. You will want to check the flying lines to make sure that they are all correct lengths. Playhut products are not weather proofed like a camping structure would be. We recommend that you do not leave them outdoors day in and day out. This can cause the material to weaken and rip.