It is the entire process of finding out what people need, using library resources to meet the need, and then making sure that you really did answer the patrons' questions completely. California State Library. The public library is the only place in a community where any resident can go with any kind of information request.
Public libraries have many roles to play.
They are important in meeting recreational needs of their communities and in helping to preserve the culture and history of the area. However, there are other places in a community that also contribute to recreation and to historic preservation. The public library is unique in its information mission. It is important to make this activity as strong as we can in our libraries. The public library's mission is to meet the information needs of everyone who lives in the community, not just the people who use the library.