Performs work of considerable difficulty which requires overseeing the lower authority appeal hearing program to ensure quality and efficiency of work performed, and consistency in application of lower authority appeal provisions of the Virginia Unemployment Compensation Act. Duties also include training and hiring division staff and completing performance evaluations. Observes the performance of Appeal Officers during hearings. Assures that the agency's lower authority appeal hearing program functions according to pertinent laws and regulations, develops policies and procedures for the program, maintains records and statistics, and recommends changes in statutory requirements or agency policies and procedures based on hearing issues and outcomes. Conducts administrative hearings for a limited number of cases.
Positions also supervise clerical positions supporting hearing office operations.
Independently makes decisions necessary to manage and direct the hearing office staff. Frequent contacts with agency management, attorneys, appellants, witnesses, local office employees, the general public and members of the business community to obtain or provide information and advice, issue subpoenas and schedule hearings. Considerable knowledge of due process standards. Working knowledge of managerial principles and practices. None identified for this class.