You can grant return authorizations over the phone by assigning a return number, giving it to the caller, and recording information about the pending return. Or you can assign the return request a tracking number and put the request through a formal approval process. If the request is approved, a return authorization notice can be printed and sent to the customer. You set a behavior switch to indicate which policy you use. The lines file contains information about each item that will be received from the customer under a given authorization.
Receipt is line-item specific, allowing complex returns of multiple items.
Receipts do not enter the CMS inventory system but, instead, are tracked through the Return Authorization Line file. Items are listed in oldest first order by receipt date. When an item is selected for work, its record is date stamped and deleted from this pending work list. If a warranty record exists for the particular unit, this information is also recorded in the Warranty Service file. The Mailing List Management system allows you to maintain a list of customers that are not in the Customer Master file or the Warranty Master file.