The primary value underlying these recommendations is that you cannot change the other person. However, your responses may influence or change the dynamic between you and the other person. The first step is to identify the challenge or difficulty. Recognizing the causes and effects of your own feelings and reactions. This includes integrity, the means by which we manage our emotions.
Optimism includes initiative and long-term thinking.
This includes communication, collaboration and team-building and leadership skills. Commitment to service that benefits others and the world at large. Now, consider which of the above EQ skills might improve the way you respond to the relationship you have identified. It is also valuable to consider the EQ competencies the Difficult Person might be struggling with. The key to improving your relationship with a Difficult Person lies in changing your own patterns of response to the other person.