All services must be prepaid. The contracted hours must be used in the current calendar month. These hours cannot be carried forward. As our timekeeping systems calculate on a monthly basis - this time period corresponds to the calendar month. If you require a time block account that offers a specified number of hours that may be used over an extended period of time - please call the office for current rates.
Payment is required on or before the account activation date each month.
If payment is not received before the payment due date, the account is rendered inactive. If no payment is received within 24 hours of the payment due date, the account will be removed. This service can be provided for an additional charge. Once the account is removed, there is no way for us to recover your email. We send email well in advance and we confirm via phone as well.