Such site visits included a visit to a repairs call centre and a visit to a Housing Association to discuss their handyperson service. By visiting a partner, it was possible to obtain insights into the culture and methods of an organisation in a way that questionnaires or discussion alone could not have done. Pre-arrange everything as far as possible. If possible, take part in the process, rather than just observing it. Keep expectations realistic Be highly specific about what you want.
Most organisations compare themselves with traditional comparators.
This approach, however, has limitations since there may be fewer opportunities to develop new or innovative ideas. All processes which share similar properties lend themselves to Benchmarking. Don t be limited by traditional comparitor organisations - be imaginative. Networking Networking is often a rather loaded term with its connotations of lengthy lunches and meetings without any real purpose or result. In fact, whole day meetings, including lunch, are more productive, especially for those who are travelling long distances.