If an operator encounters crosstalk, noise or some other error condition during a call, the operator can flag that occurrence so that a counter associated with that trunk is incremented for management use. Shorthand Table Operators entering status information or typing messages can use up to 36 shorthand phrases such as returned your call, out to lunch, or will call back. These are one-key entries designed by the system administrator that save time so you can move to the next call. This automatically helps ensure that all calls get answered in a timely and orderly fashion. This is typically used in paging, patching, and message taking situations.
Operators can place as many calls as they wish on priority hold.
When an operator is typing in messages or entering new client data, word processing-type commands are available. These commands include cursor control. Home, insert character, delete character, delete line, strikeover and repeat. Next to the status is a timer that tells the operator in minutes and I0ths of minutes how long the call has been in that state. An echo is a reminder to do something for that account.