Twice a week, usually Sunday and Thursday, he hosts a dinner for eight or nine passengers at the captain's table. On the day of the interview in his office, Crown Dynasty had arrived at Willemstad, Curacao. After returning to the ship, he had a meeting with the Hotel Operations Manager. Two days earlier, a supply of carpeting had reached the ship, to be used in refurbishing a number of staterooms. We'll ask the passengers if they would like to be upgraded to a better room.
Passengers never say 'no' to an upgrade.
However, the ship was heavily booked for the next few cruises, so re-carpeting would have to be spread over several weeks. After each cruise a lengthy report, much of it compiled by the Hotel Manager and his team, is sent to the head office. It contains information on, for example, the increase or decrease in revenue from shops and bars. But not everything in the report can be expressed statistically. For instance, Crown Dynasty would begin cruising to Bermuda in two months, and the bar manager wanted to include some new drinks on the bar list.