Once their hardware is installed, we encourage our panel households to communicate with Knowledge Networks by email, instead of by paper mail or telephone. To make this easy, each member of the participating household receives a password-protected email account. Individuals are usually ready to begin taking surveys within two weeks after initial contact.
Participants can expect to take short surveys about once a week.
To trigger a survey, email messages are sent to those Panel Members who satisfy the screening criteria for the particular study. Clicking on a button within the email starts the multimedia questionnaire. Knowledge Networks does not engage in any kind of surreptitious monitoring of respondents' use of the Internet. Panel Members provide all information voluntarily and with their informed consent. We, in turn, promise to maintain the strict confidentiality of all responses.