Quality management involves both increasing income and decreasing costs.
Income generation is enhanced when the company can offer quality products and services that satisfy customers. On the other hand, cost-reduction comes from lessened errors, defects, troubles, and jobs to be redone which result from greater efficiency. Companies planning to implement quality improvement programs must first ensure that the whole organization understand what 'quality' is and what it involves. Any quality initiative needs to be supervised by a quality council group, often composed of the CEO and upper management to demonstrate the firm's commitment to quality. Another essential consideration is the restructuring of the reward system to make it more supportive of the quality program.