Records clerks process, code, classify, store and retrieve documents using computerized and manual information retrieval systems. Health records technicians classify, code, cross-reference and store health records and related data in hospitals, clinics and other health care institutions. Receptionists greet people, schedule appointments, provide information and perform related clerical duties. This occupational group also includes administrative and office assistants, hospital admitting clerks, switchboard operators, answering service operators and microfilm records searchers. Education, Training and Experience People in these occupations usually complete a high school diploma, and may complete additional training related to their area of work.
Many recent entrants have a community college diploma or an undergraduate university degree.
General office clerks and receptionists may be required to type or operate word processing programs on computers. Word processers must be able to operate word processing software on computers. This certification allows them to work in all provinces and territories. This rate is among the highest for occupations in the business, finance and administration sectors. Over the next five years, this outlook is not expected to change, as the number of job openings is expected to be matched by the number of qualified job seekers.