No need for messy refunds or credits. Our shipping season for most plants is about mid November to March 31. Please indicate any preferred shipping dates and any dates you will not be home to receive your order. We try to ship all orders within 3 weeks of receipt. Orders are filled on a first come, first served basis.
Postmen seem to delight in ignoring warnings on the box to protect from freezing.
If there is no one home when mail is delivered, it may be wise to have the plants sent to your place of work, a friend or neighbor's home. A lot of time goes into collecting, labeling and packaging your order. And the packaging is not cheap. We do use as much recycled packaging as possible, so don't be surprised if your plants arrive in a rather strange box. We have switched to First Class and Priority U.S Mail for most of our shipping.