As an incentive to keep your support plan current, Platypus 3.x will be a free upgrade for customers with a support plan. For the prices of your Support Plan options, please contact Boardtown Corporation. Plans with larger numbers of incidents per month are much more economical than paying for additional incidents. If you decide to upgrade your plan midyear, contact Boardtown for a pro-rated amount. The full yearly payment must be received for the balance before the beginning of the month in which you wish your new plan to begin.
New plans begin at the first of the month.
Once implemented, plans cannot be downgraded during the year. Prices and policies may change without notice. The Basic Support plan is included free for one year for new Platypus Billing System customers, based on their license level. If you want to upgrade as a new customer, you can get full credit for the dollar amount. An incident is defined as an email or phone call to Boardtown requiring assistance.