We had great participation, open discussions and honest feedback. So we certainly plan to continue them. And one more thing. Would you take up my challenge and go to a telephone privately. Call your customer service department and find out how you really do treat retailers.
Retailers agree that most Christian publishers are very difficult to communicate with by telephone.
I think if you went through this exercise you'd find it very interesting and you'd probably make some changes. My thanks to Lorraine Smith, Vice President of Concept One Inc. for her assistance in putting all of this information together. It sped up the process and helped me immensely. Increased Likelihood of Ordering More Product Directly From the Publishers in 2000. Likelihood of Decreasing the Number of Orders Placed Directly with the Publisher in 2000.