Someone in the audience poisons the group at the first break . The trainer has poor presentation skills . In order for the trainer to get his message across, it must be done in a compelling and entertaining way. Trainer is condescending . He thinks he knows everything and everyone in the audience is stupid.
Rapport is the key to message acceptance.
Make friends with the audience and training results soar. Trainer has no sense of humor . Humor sets a positive atmosphere and opens minds. To be most effective, training must be fun. I like the trainer.