The questionnaire was responded to by 113 people. On a scale from 1 to 4, measuring usability maturity, the total mean score was 3.0. This score corresponds to a non-systematic integration of usability in the system development process. Knowledge about users and user tasks are obtained through subjective and informal discussions, lacking systematic analysis. Only a few companies evaluate usability through HCI-techniques.
Results also indicate that most companies lack formal usability groups.
Companies who have formulated criteria for usability in the requirement specification have a higher score on the usability maturity scale than companies who have not. From this we conclude that companies in our survey have a potential to use user centered methods in their development of information systems, but for this they lack special skills.