The group is not making any decisions Make sure there are clear intended outcomes before any group efforts begin. These outcomes should be spelled out in the team charter. At the start of each meeting, revisit the intended outcomes. Create agendas that are outcome-focused. Be sure to pose decision-prompting questions.
People cling to preconceived ideas Try to listen to the voice of the customer.
Ensure that there's a firm grasp on what the customer needs and expects. Play devil's advocate. Always seek out win-win opportunities. Emphasize what it will take to achieve the overall mission. Conversation goes off on tangents Use a parking lot.