Built around a powerful relational database, the Passkey solution provides fully customizable features, default behaviors, and user-defined business rules. It allows CVBs, TPVs, hotels, and meeting planners to leverage the Internet to streamline their group housing processes while continuing to use as much or as little of their existing systems as they choose. Central to the Passkey solution is the ability to incorporate user-defined business rules. Each organization defines its business rules, such as how and when it processes a deposit or takes a credit card guarantee, or how to handle hotel inventory after cutoff. Each participant in the group housing process is included in the interactive, two-way communication.
Meeting planners can check the number of attendee reservations at any time.
Hotels can monitor the rate at which their rooms are being reserved, and, for example, allocate more rooms if appropriate. Changes after the cutoff date can be recorded in the central database, ensuring a complete and accurate attendance tally that can be accessed by CVBs, TPVs, and meeting planners. Since the system is Internet-based, links can be established for credit card processing. Similarly, customer service representatives operating out of conventional call centers can process attendee calls and fax or mail requests by accessing the Passkey database from their workstation via the Web. Pricing of the Passkey solution is transaction-oriented, ensuring organizations know their cost per transaction from the start.