They try to intimidate, love to complain, and may get out of control. It's a wonder you're still in business. Nasty customers are worse than tough customers. Tough customers make you earn their business. Nasty customers make you wish you had never crossed their paths.
Nasty customers come in all ages, sizes, and walks of life.
If you never encounter a nasty customer, go on to the next page. If you do have an occasional run-in with Mr. or Ms. Nasty, here are some common misconceptions you might want to think about. Nasty customers may lie. Just because they told you they could get the same piece a lot cheaper from someone else, doesn't mean that they can. They just want to see if they can play with your head, or put you up on the auction block over price.