I thought it was something designers did for people. Design is also something you do with people. In most cases it is human factors, not technical elements, which determine success. Responsible participation in the design process entails the sharing of success and liability.
Nationwide experience shows that it is unrealistic to expect a flawless outcome.
In successful projects designers and owners work together to solve unforeseen glitches, sharing both problems and achievements. Project development and operation must both budgeted realistically. I know of multi-million dollar exhibit complexes which opened without adequate resources to operate as they were designed. Not only did the resulting attractions not live up to expectations, but deterioration further reduced return on investment. Perhaps the greatest innovation in the last quarter century is the multi-level integration of all parts of the design.