Introduction Genesys Telecommunications Laboratories, Inc., an independent wholly owned subsidiary of Alcatel, is the leading provider of universal queue contact center solutions for complete customer relationship management. Infrastructure independence offers businesses an evolutionary path to convergence.
Open applications are a requirement for linking solutions and business processes.
Today, Genesys is the industry's only provider of a true Universal Queue solution for managing customer interactions. Genesys also enables businesses to integrate contact centers with other customer touch points, such as corporate web sites, and critical customer data from complementary applications like traditional CRM and e-services solutions. All of Genesys' contact center solutions are developed on a unique framework that enables enterprises to address today's immediate communications needs, while providing a path to implementing complete customer relationship management strategies. Single point of configuration and administration for more simplified management. The Genesys G6 Suite is an integrated suite of solutions that supports businesses' ability to effectively manage customer interactions in the contact center, and across the enterprise.