E-mail is a task that can be delegated, Web browsing cannot. Secretaries who have learned to cope with e-mail may be reluctant to learn to use a software package to produce Web pages. It has to start at the top of the management chain and involve managers and administrators, engineers and secretaries, IT support staff, in fact every employee who interacts with company information. It has to be planned. It will not happen just because computers and a network were installed.
Resources have to be made available.
Employees need time to learn new ways and practice them and they need to be trained by competent people. They need the tools that are right for them. Employees have to be rewarded when they adapt to the new culture and change their behavior. Developing the appropriate appearance and consistency for documents that are viewed on and printed from the Web is an important and non-trivial task. Printed versions must be printed from the Web and not typed separately.