On the other hand, if the majority are negative and think you should do as little as possible and get away with as much as you can, that will become the norm. In this climate the people who want to excel will leave for lack of support. Teamwork, guest delight and flexibility are also natural consequences of a high climate. By the same token, turnover, low productivity and resistance to change are not really problems, just very predictable symptoms of a organization running with an oppressive climate. So it is the work climate of the company that ultimately determines the behavior that the members of the organization are likely to exhibit.
Peak performance is possible only without distracting thoughts.
So despite what you may have been led to believe, people will actually be more productive in a stress-free, supportive environment than they will in a high pressure climate. In other words, you cannot force productivity or peak performance. Management's responsibility becomes the care and feeding of the climate as the most effective way to influence behavior. An anxious worker will relax as their own state of mind improves and people will naturally feel more secure and perform better in a supportive work climate. People do not want to live in a state of turmoil, they just see no other option.