Embrace the confusion. Create your own professional-services firm. No matter where you work or what your function may be, you need to create your own network of cool people. Collect your own set of freaks and geniuses. It isn't worth doing if nobody gets mad.
Project management is emotion management.
The hardest part of any project is handling the emotional roller-coaster ride that comes with it. Every Wow Project starts on emotions and runs on emotions. Be prepared for the emotional shifts that all projects undergo, and avoid emotional whiplash that will come when your project goes around sharp corners. Printed by permission of Harvard Business School Press. All rights reserved.