All returns must be authorized by the customer service department. All authorized returns require a Return Authorization Number and the original sales receipt. The Return Authorization Number must be either clearly marked on the outside of the shipping package or on the face of the original shipping documents. Any package that is returned without a Return Authorization Number and the original sales receipt will be returned to the customer at the customer's expense. Video tapes can only be exchanged for the same title once opened.
Most items have a manufacturers warranty, which is passed directly to the customer.
Items that do not have a warranty will be noted. Many companies prefer that you deal with them directly on defective products. If you have a defective item, we will be happy to assist you in receiving a refund or replacement as quickly as possible on defective merchandise. Any item that is deemed defective will be credited, replaced and returned to you with freight prepaid. The same stock number, color and size will be replaced.