As one of the most important areas of any hotel regardless of size, this course will cover the procedures and responsibilities of the front office. Management techniques and case studies will be detailed during the course. Hotel security will also be covered. Learn about Canadian laws governing the hospitality industry. Legal problems are likely to occur in a hospitality operation, future managers will need to have the knowledge of how to face such situations.
Resorts are special places which require a somewhat different skill set from regular hotels.
The spin off and impact of conventions are tremendous. Essentially, every sector of the tourism trade is affected by a convention or special event. This course explores the complex planning involved in setting up a convention and servicing the event. This course deals with both oral and written communications with special emphasis on the hospitality industry. Examples and situations pertaining to hotel will be detailed in class.