For example, a park employee can issue a refund of an entrance fee if a customer has a complaint. FMEA - Potential Failure Mode and Effects Analysis. To ensure that continuous improvement becomes a way of life, all processes should provide for periodic improvement cycles. ISO 14000 - The quality standard developed for environmental applications. The establishment of a long-term relationship between two parties characterized by teamwork and mutual trust, enabling both parties to focus on the needs of a mutual customer.
Partners have risks as well as benefits.
PPAP - Production Part Approval Process. The quality standard developed by Ford, General Motors, and Chrysler which is a refined set of ISO 9000 standards for application in the automotive industry. QSA - Quality System Assessment. The operational techniques and activities used to evaluate the quality of processes, practices, programs, and services. The operational techniques and activities used to ensure that quality standards are met.