Quality management must be supported and encouraged on all levels. Communication is key to management success. Only leadership can blast through the many sources of corporate inertia. Only leadership can motivate the actions needed to alter behavior in any significant way. Once the roles of leadership and management have been established, the process for implementing other resources will support the impending growth.
People are the most important part of the transformation process.
Without the support of people, the organization as an entity cannot be changed. The employees must see the value in and have the ability to carry out the changes. Especially important to the process is a culture of empowering employees. Without this culture, company-wide change will not be successful. Another integral part of the transformation process is the development of a financial model that includes a system for tangible measurement of success.