Communication can help or hinder conflict. Communication can change conflict because we cannot be quite sure what the other person will do or say. Interpersonal Conflict Braiker and Kelley identified three kinds of interpersonal conflict. Behavioral conflict involves actions or tastes of one person that the other dislikes. Normative conflict involves disagreement over the standards and rules of the relationship.
Personal conflict involves characteristics, attitudes, and level of selfishness of the two people.
Most groups conflicts concern group goals. According to Barker, Wahlers and Watson, task conflict is disagreement over the nature or facts of the project. Procedural conflict is disagreement on agenda or the process of decision making. Interpersonal conflict involves personality clashes. Organizational Conflict Intra orgranizational conflict occurs within an organization, among departments or levels.