Avoid sarcasm or condescending tones. State your views objectively. Ask questions to clarify the issue and provide feedback to the speaker. Search for a point of agreement, a comfort zone, which will lead to compromise and resolution. Sometimes we overlook the subtle power of nonverbal communication.
Nonverbal messages communicate attitudes, values and emotions.
The end result may be confusion, personal offense or suspicion. Observe how others respond to your nonverbal cues to determine their impact on your spoken message. The effective use of silence can be one of the most powerful tools to convey acceptance and encouragement. Successfully moving beyond a fear of silence in interpersonal relationships can be instrumental in breaking down traditional communication barriers. It can give family members time to gather their thoughts and the courage to say what they want to say.