She foments destructive competition. From my perspective, that's good. A lot of times, she makes her points with expletives, but she's always very intelligent. Biro doesn't purport to be running Willie Wonka's Chocolate Factory. We're harder on ourselves than the clients are.
Nothing's ever good enough.
When we interview people, we're straight with them, and we tell them there are easier places to work. Biro, who lives in the Back Bay, escapes to central Vermont on weekends. A single woman sans kids, she is a confessed gadget freak. She's on the wait list to get 3Com's new Palm VII, which isn't yet in production. When asked about the kind of clients she'd like to add to her list, Biro barely hesitates.