It's been years-long empirical research. In essence, the study determined the aerospace industry is trying to use an outdated personnel management paradigm. In fact, our corporations are filled with human beings that have feelings, emotions and aspirations, and exhibit behavior that affects our business. But this whole 'touchy-feely' side is being ignored. We need to come to grips with it.
People really are our most important asset.
Many companies say that, by they don't act it. And the quality of those decisions is directly related to the quality of the decision-making process. In a recent design meeting with a major company, Don Bateman, chief engineer for AlliedSignal's Flight Safety Systems, noted that only two of 10 attendees had any aircraft-related design experience. That dearth of experience eventually can lead to mistakes and quality degradation. Periodic loss of design, fabrication and testing experience is not a new phenomena for the aerospace industry.