Typical problems and how to correct them. The connection was terminated unexpectedly . If the status message displayed in the Remote Access control panel shows Authentication failed message, either the Network ID or the password has been entered incorrectly. Re-enter your NID and password. Make sure the Caps-lock key is off.
Passwords are case sensitive.
If the connection attempt just stops without any status message, the problem might be with the phone line. Can't establish a reliable connection . Error correction and compression incompatibilities can cause this problem. Other causes include a bad phone line or connection, modem incompatibility, call waiting enabled. The connection attempt failed .