Self-directed learning fuels the fire. Learning by doing is more powerful than memorizing. Failure to learn is often the fault of the system, not the people. Sometimes the best learning is unlearning. Look for patterns of participation and exclusion.
People have a say in structuring their own training, and that means they're more eager to learn.
We do not lead by being corporate, professional or institutional. I think I'm in the wrong building. The books show ways to sell more products to fewer customers and teach companies how to harness technology.