The service accepts calls about animal care issues on farms, and sends another farmer out to the farm in question to make recommendations for change where needed. A farmer or staff person pays a visit to the farm in question to evaluate the situation and make recommendations for change as needed. Follow up visits or calls are made where needed. Cases of direct cruelty or abuse are immediately forwarded to the Humane Society.
Most calls deal with management issues such as animal health, nutrition, and cleanliness.
Majority of calls deal with small and part-time farmers, who often need some education on proper animal husbandry.