Boston Globe health reporter Betsy Lehman died after receiving a chemotherapy overdose. Unfortunately, they re not alone.
People are now more eager to embrace technology.
He is also a practicing physician there. Among the ways computers save lives, he says, is by providing clinical decision support, another name for what we in the e-learning industry refer to as electronic performance support. The basic idea behind these systems is that they give users relevant information exactly when they need it, prompting them to respond in a certain way. For instance, using a performance support tool, a repair technician who works on copy machines could enter the model number of the machine, follow the prompts through a series of diagnostic options, and repair the copier without needing to page through thick manuals. Or a call-center employee who helps customers solve computer problems could use a performance support tool to walk through questions that would pinpoint likely solutions.