Salary issues threaten the Library's ability to attract and retain high quality staff. The provision of multifaceted services in a quickly-changing environment requires educated and flexible individuals prepared for many challenges. Administrative and professional openings continue to be filled via national searches and particular attention is paid to attracting diverse candidate pools. Although support staff positions are regulated by union contract, the Library is articulate in the need to recognize specialized skills in traditional clerical classifications. The Library recognizes that enhancements in service are attained in an environment that is supportive of continuous learning.
Money is set aside in the budget for professional development for all staff.
The library continues to be aware of and responsive to the needs of its patrons and will develop additional tools to measure the quality of library service. Bibliographic instruction continuously assesses its services, however, there is a lack of comprehensive assessment tools for gauging the impact of Library services to the end-user. Library users do not have a satisfactory vehicle for offering suggestions or making constructive criticisms. The last user survey was carried out in the spring of 1992. The Library is developing new initiatives, such as focus groups, to improve user participation in the enhancement of Library services.