Your contact center can combine applications, platforms and multiple media contacts all aimed at implementing the strategy of retaining and growing a customer base both in size and profitability. Your need a proven system to manage these multiple points of contact. Scalability is the key for your investment protection. Today, more companies in addition to Rockwell Electronic Commerce are incorporating Rockwell ACD's and software technologies as part of a total solution package.
Redundancy is a key component in the power system, in the pooled resources and the software design.
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