We were pleased to learn that 84 percent of our customers think we are doing a good to excellent job. These efforts will continue. Need working partnerships between Reclamation and its customers to develop accountability for costs and decisions. It is important for Reclamation to know what its customers really need and why. Improving communication, increasing participation, and maximizing cost effectiveness are among the first steps we are taking to improve customer service.
Reclamation is responsible for a portion of the rate set by the PMAs.
By working with the PMAs, we can assure customers that power supplies are reliable, and rates reflect a cost effective system.