He asked Ramsay to ship him her last contact report. They both recalled the customer having a problem a year ago and technical support going in, but neither could remember the outcome. Plus, a reorganization at the customer resulted in a promotion for their best customer contact. Word of the opportunity spread into the community and within hours, three Microsoft Certified Partners called Enell, each wanting a piece of the action. Working with a Systems Engineer, Enell and Gamble set about creating a solution.
Outlook is on everyone's desk.
We still have a lot of work to do to make it perfect, but I'm amazed every day at all the cool things Outlook can do for us. Down and Munging Data Keeping track of companies, customer contacts, and ongoing sales opportunities in a company as big as Microsoft can be a logistical nightmare. All are handled by a combined telesales and field sales force. They have to figure out how to leverage their own time and our partners' time to get the most revenue from their accounts. The telesales representative is responsible for surveying a large territory and knowing the key decision-makers in each account, the hardware and software they are using, the key Microsoft people involved, the key partners involved, and upcoming opportunities.