Service IT encompasses the ability to produce both graphical and tabular reports, and includes an extensive set of standard reports. Additionally, Service IT provides a new reporting environment through a run-time version of Microsoft Access, directly embedded within the product. Integration with Call and Request Management modules. Integration with 3rd-party knowledge tools such as ServiceSoft's WebAdvisor and Inference's CBR Express, providing quick, efficient and powerful problem resolution capabilities. Integration with document retrieval tools that allow indexing and browsing multiple electronic documents.
Notifications involve alerts received by the help desk or support center analyst.
Service IT is now integrated with CA's FAXserve for seamless notification by facsimile. Service IT tracks all internal and external support response and licenses from vendors, enabling you to manage the performance of all service vendors and ensure compliance with your service contracts. Service IT enables multiple logical data sets to exist on a single server, so that access can be restricted at the record level. This results in increased control over access to data and records and provides increased convenience and security. Service IT is a global solution that supports multiple language types and languages.