The Directory Inquiry application gives operators a fast and easy to use system for directory look-up. Although the keyword field is most commonly used for queries, any field or combination of fields can be used to run queries. Multiple windows allow operators to have personnel listings and organizational listings displayed on the system at the same time. Organizational listings are displayed with indentation - just as they are defined for the printed directory. Personnel listings also display any text or additional information, such as office hours, address, cellular or pager numbers.
Operators enter as much of the last name as they want and select phonetic search.
The system provides a list of names that come as close as possible to the entered search criteria. Directory applications provide information to the billing, service order, trouble ticket and subscriber record applications. These applications are linked through the telephone record.