Here's a look at the latest products that continue to introduce innovative approaches to forecasting and scheduling in your call center. The latest release offers features that cater to a more dynamic and complex kind of call center industry. Rockwell Software's Arena 5.0 Contact Center Edition Software that lets you see the impact of call routing scenarios and other processes in your center. Pyderion Debuts eContact. Center Server Call centers increasingly need analytic tools to make sense of the many data inputs flooding managers.
New features target the medium-sized call center market.
IEX's IVR Interface IEX extends their Intelligent Network Routing Support to IVR systems. Logistics' eRoster Hosted workforce management software lets you forecast call volumes, project staffing requirements and generate schedules. Here's how six smart companies are applying knowledge management to provide instant answers. The Callcenter Floor Manager generates schedules for call center supervisors. Call for Help Helping agents answer questions on a per-case basis is not helping you transfer knowledge among your staff.