First on the list is active listening. At the risk of repeating information from an earlier column, let me briefly restate it. The customer will tell you what you need to know to help him. Focus on the customer and listen so you can do what will keep him coming back. Work with integrity be honest, be sincere, be dependable.
Most people prefer to do business with a person they trust.
People come to you for help to purchase a product or contract a service. Sometimes serving the customer means that you send him to your competitor. The customer will remember that you considered his needs more important than your own. With Alive Customer Service, you follow up to be sure customers are satisfied and check for their future needs. Keep notes on your conversations and orders.