The importance and benefits of developing a requirements process What happens when products and services subject to the Service Level Management process are newly introduced or changed Reviewing the SLA Template Attendees will be provided with an actual sample of a Service Level Agreement. The components of the sample template will be reviewed in class so that attendees have a starting place for developing their own SLA when returning to their companies. To learn more about these books, click on the open book icons to the left of each title. Dress is casual. Keep in mind that meeting rooms can be chilly.
Payment is due prior to the seminar.
If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Cancellation Policy . Or, you may transfer your registration to another member of your company at no additional charge. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date.