Coping with Difficult People by Robert Bramson . Difficult people are unavoidable - but they can be managed. When You're Not in Charge. Roger Fisher and Alan Sharp. Yes explains why collaborating with others is so difficult.
People have minds of their own - and their decisions are influenced by their emotions.
Fisher offers a new strategy - how one person can help the group formulate a clear vision of results , suggest a course of action , and learn from past experiences . He shows how to ask questions, offer ideas, and make suggestions that will be heard. He shows how you can influence the actions of others by your own behavior. Well organized, easy to read . Offers lots of ideas about how to influence the way your team works .