Leverage Exit Interviews to Collect Key Knowledge Tips and Techniques for Effective Exit Interviews Make it about them, and avoid those 10-page surveys.
Results depend on the skills of the interviewer.
If you don't have that expertise in-house, find it externally. Don't ask people to fill out a 10-page questionnaire and mail it to an anonymous mailbox . This is impersonal, annoying, and highly ineffective. Exit interviews work best live. Make it about them .