These numbers can be used to justify and measure the effectiveness of a purchase. Having a clear list of expectations will help you avoid purchasing the wrong product or being swayed by features that will not contribute to the bottom line. When implementations go wrong money is lost. The goal is to do it once and do it right. Each try wastes time and money.
Most companies never do the extra work to fully implement all the features.
Implementations are not complete until proper documentation and standard procedures are established which ensure consistent operations and easier troubleshooting. This results in a product that is either under utilized or in the worst case avoided. ROI is not usually measurable unless the product is fully adopted and efficiently used. Training must focus on empowering people to use the product and helping them feel ownership and value. The ROI Busters do not need to ruin your project.