SMS defines and monitors SLAs, specifying traffic type, endpoints, and thresholds against key parameters such as latency, packet loss, and jitter. SMS sets real-time traps allowing prompt detection and correction of possible service degradation. SLM Collection Managers are distributable software agents providing job management and collection and aggregation of service level data generated by the Cisco IOS Software. The SMS bundle ships with an embedded CM as part of the Service Management Solution.
Remote CMs are available, providing additional scalability, distribution, and resiliency.
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