Telecom Computer Security Databases Handheld Devices Tech. Funny, I always thought a help desk was a place people called for help. And, the point of the desk was to solve the problems, give the help to the customer's satisfaction. Innovation might be associated with a staffer thinking about, looking for patterns while dealing with non-satisfied customers.
Reality driven priorities change.
It's everybit as precise as post industrial jargon, and it's much easier to hear, and to speak. And, its far more human - a help desk really is humans helping humans. Sorry, but I am quite passionate about the use of language. I'll cease and desist on this one. I've always been suspicious of highly structured management.