Quick and reliable. Advance notice of policy changes. Get rid of all the redundant colored forms. Grant funded departments feel too much control exercised by the Business Office. Want more accountability at the department level.
Original receipts are sometimes difficult to obtain from hotels, etc.
Allow other receipts. Accept credit card receipts since many hotels do not print original receipts. Eliminate proof of conference and agenda. Reduce airfare restrictions, let me use discretion, but bail me out if I encounter problems. The survey asked to identify what is working about the pre-travel phase of the process.