By encouraging worker participation, the traditional relationship between managers and employees changes. Managers no longer engender fear, but rather cooperation by sharing the responsibility of improving the work processes. Possible lost of control in decision making by management. Employees may feel threatened by having outside personnel efforts to understand their individual tasks. Some employees may find adjusting to new work processes disruptive.
Quality improvement requires time to ensure the true integration in the organization work culture.
Recommendation Institute a minimum two year plan of implementation. When Commissioner Stern took office, TQM had only been instituted for one year. Although a number of parks employees were trained in TQM, the time constraint prevented TQM s procedures to be fully institutionalized into regular operating procedures. A two year strategy will allow sufficient time to develop small-scale projects that can be replicated through out the organizational units. It also offers the opportunity to develop a long term strategic plan.