Abroad Monster Career Network Chatting for Dollars by John Rossheim Summary Managers of online communities must wear many hats. Community honchos need both social savvy and tech know-how. Establish an ROI from communities is tough. An online communities manager.
Online communities are one of the Web's killer apps.
So let's take a look at what online community managers do and how this field is changing. The Job Most staff community managers are really uber-managers. This leaves them free to tackle larger issues. I deal with people who have created problems in the community, says Wallace. At iVillage and nearly all major online communities, managers like Wallace work continuously to contain flame wars and other antisocial behavior.