After a decade of reengineering and downsizing, most businesses are still highly inefficient. One of the most effective ways to increase business performance and profit is to increase the performance of employees, from the lowest levels of the organization to senior management. Although many companies are focusing on technology and strategic solutions to expand profit margins, opportunities to increase staff performance are frequently overlooked.
People are the most important asset of any organization.
Raising the level of performance of the weakest performers in each job category can have a dramatic impact on the profit of any company. Fielding a winning team is critical to the ability of any company to compete effectively and to thrive, and top-performing people are the foundation of winning teams. There is a huge gap in performance between the strongest and weakest staff performing the same or similar jobs in most organizations. At a bank with 75 geographically dispersed branches, there were 200 branch staff members whose job it was to sell products and provide customer service. The bank encouraged these people to sell consumer loans and measured the results of each person.