Employee Services is here to smooth the way for all of you who work to achieve company goals. Fairness Assure the reader that you've closely examined and carefully considered the problem, or mention an appropriate action that has already been taken. For the past week, we have carefully monitored those using the photocopying machine to see whether we can detect any pattern of use that might explain its frequent breakdowns. Good News Start with the part of your message that is favorable. Praise Find an attribute or an achievement to compliment.
Resale Favorably discuss the product or company related to the subject of the letter.
Understanding Demonstrate that you understand the reader's goals and needs. So that you can more easily find the printer with the features that you need, we are enclosing a brochure that describes all the Panasonic printers currently available. Business Communication Today. Prentice Hall, 1998.