Regular contact with other divisions and frequently with individuals in supervisory positions. Regular contacts of considerable importance on significant matters with individuals in supervisory positions, inside or outside the organization. Regular contacts of very considerable importance on highly critical matters with senior officials, inside or outside the organization. Purpose of Contacts Purpose is to obtain, clarify, or give facts or information regardless of the nature of those facts. Purpose is to plan, coordinate, or advise on work efforts or to resolve operating problems by influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.
Purpose is to influence or motivate persons or groups.
Therefore, the employee must be skillful in approaching the individual or group in order to obtain the desired effect, such as gaining compliance with established policies and regulations by persuasion or negotiation, or gaining information. Purpose is to persuade, defend, negotiate, or settle matters involving significant or controversial issues. Work at this level usually involves active participation in conferences, meetings, hearings, or presentations involving problems or issues of considerable consequence or importance. The persons contacted typically have diverse viewpoints, goals, or objectives requiring the employee to achieve a common understanding of the problem and a satisfactory solution by convincing them, arriving at a compromise, or developing suitable alternatives. Purpose is to persuade, defend, negotiate, or settle matters involving highly significant or controversial issues.