To acknowledge group behaviors or norms that create dissonance in the team. To change those behaviors or norms to increase the team's effectiveness. Preparation Create two flip chart displays with the headings, Counterproductive Behaviors and Group Norms. Learning Activity 1. Begin by asking the group to identify those counterproductive behaviors, impediments, and roadblocks to team effectiveness that team members unwittingly instigate.
Record responses on the first flip chart display.
Allow approximately 15 to 20 minutes for generating a list of counterproductive behaviors. Ask team members to generate group norms that will respond to these barriers and improve team functioning. Team-generated norms might address interruptions at meetings, missed meetings, missed deadlines, gossip, passing the buck or insensitive remarks that diminish trust. Record ideas generated on the second flip chart display. Examples of norms might include starting and stopping meetings on time and providing constructive feedback to each other.