Online Mediation Services Mediation is a dispute resolution process allowing parties to negotiate the settlement of a dispute with the assistance of a neutral and impartial third party, the mediator. The mediator has no power to render a decision, but is there to assist the parties.
Mediation is a confidential and voluntary process.
The information exchanged during the process between the parties and the mediator will be stored in a secure and confidential environment. Only the parties to the discussion, the assigned mediator and the Secretariat of eResolution will have access to the information. Those rules govern the mediation process and explain how an Invitation to Mediation and a Mediation Response can be filed online. For the moment, only parties or clients of web businesses who have designated eResolution as their dispute resolution provider will have access to the Invitation to Mediation If you have received your username and password, you can start to file an Invitation to Mediation. All rights reserved.