We have developed unique new technology that makes it possible to read the mind of the electronic customer. This article shows one aspect of serving customers using the understanding of their motivations.
Most people use the web to find information.
Often, people look for information on things that they need to buy. Since web pages are usually just electronic brochures, there is no person at the web site to answer questions. In a real store, by contrast, there are usually sales personnel who can answer questions related to products in that store. This article describes a method to answer customer queries. Since the web site deals with specific topics, customer questions can be understood in the context of these topics.