So, all sale and adjustment records must be retained, in an accessible manner for this period of time. In addition, software capable of retrieving archived data must be retained. Four plus current year is consistent with Nova Systems recommendation. We have not addressed E-commerce records yet, so we re all breaking new ground in this area. I am hopeful there is room for flexibility on retention of original records for some small value transactions.
Positive acknowledgment is received from the customer before the order is processed.
Services and information are provided to the customer as agreed to on the order. Back order and other exceptions are promptly communicated to the customer. Orders are billed and electronically settled as agreed. Billing or settlement errors are promptly corrected. Its transaction integrity controls remain effective.