Generated appointments through direct mailing and telemarketing. Solved technical support problems and provided customer service contributing to the 1994 award for best computer mail order company. Demonstrated software applications and created product comparison spreadsheets for sales efficiency. Supervised and trained employees on sales procedures and company policies. Continually monitored and revised product specifications which significantly decreased customer service expense.
Presented product features in a professional, accurate manner.
Awarded certificate for overtime achievement. Participated in vendor hardware and software training and sales seminars. Researched product lines and developed detailed reference literature that resulted in increased call service levels. Emphasized teamwork approach that created an accelerated learning environment. American Marketing Association, fundraising.