He attributes his success to his relationship with consumers as a salesperson, but more importantly, with fellow employees as a leader. More than 35 years ago as Spencer Hays took control of a door to door book selling business he had worked for since graduating college, he learned that his most important customers were working for him.
People build a business.
It's easy to see how everyone is dedicated to the bottom line. His philosophy towards employee ownership also extends beyond the financial perspective. Spencer Hays is not afraid to take chances on a new idea coming from an employee owner. Many of the diverse markets and business sectors he works with are the product or vision of his fellow employee owners, including a highly profitable estate planning service. Speaking of estate planning, the most remarkable ownership commitment Hays shares with his employees is buried in his will.