We would also initiate white papers describing, in case study format, the experiences campuses have had in implementing middleware services.
Role is also important, the definition of a student, a faculty member, a staff member, etc.
We need a forum for discussing these issues so that we are clear we're talking about the same things. We need to have a clear definition of the problem set, what we're trying to address. We should develop white papers on strategies that have been used. We should articulate the business case for why we have to do a particular service now. That is, we shouldn't establish a middleware service now if the applications won't use it yet.