Since this segment of the industry is relatively new, the self-reporting of incidents and complaints has not reached the same level as in nursing homes. There is much education to be done with this part of the continuum of care. The ombudsman program in Nevada is one of the few nationally that does investigate complaints of abuse, neglect and exploitation. The Long Term Care Ombudsman Program's focus on expanding community presence into nursing homes and other residential care settings has become the most effective vehicle for combating the abuse and neglect of residents and promoting quality of care and quality of life. The program is unlike any other - its sole purpose is supporting and protecting the resident.
Ombudsmen provide a regular presence in long term care facilities.
In doing so, they become familiar with the facility, the management, employees, residents, visitors and families. By regularly speaking with residents throughout the year, the Ombudsmen form a strong rapport with them, enabling the residents to develop skills that will allow them to have their viewpoint heard and respected and their needs met in a constructive and proactive manner. Under the direction of the resident, Ombudsmen act on their concerns and any violations of the their rights. In addition to resolving individual problems, the work of the ombudsmen lays the foundation for systemic change within the long term care system. The State of Nevada through Governor Bob Miller and the Legislature have been very supportive of the Ombudsman program.