Depending on the seriousness of the problem, there are a range of actions parents can take when things go wrong. However, it should be possible for parents to sort out most difficulties informally by contacting their child's school, and they should not feel nervous about approaching the school about a difficulty. The first point of contact will normally be the head teacher, who may then suggest that parents discuss the problem with their child's teacher. In some cases, it may not be possible to sort things out with the school. The disagreement may be too serious, or it may be about something that is the responsibility of the education authority rather than the school.
Most authorities have formal complaints procedures.
However, there are occasions when parents wish to make a more formal appeal against decisions and there is provision for this. If parents are not satisfied with the authority's decision on a placing request, with a decision to exclude their child from school, or decisions affecting their child's special educational needs, they can appeal. The authority must then set up an appeal committee which must include members of the authority, representatives of parents, and others who have experience in education or know about the education system. If parents are still not satisfied after this, they can appeal to the sheriff at the sheriff court. More information on appealing against a decision on a placing request is given in the Scottish Executive publication, Choosing a School .