No step two or three. This might sound like heresy but it is common sense. Few grievances should ever go up the grievance ladder, and even fewer should go to arbitration. When a large number of grievances go up the grievance ladder, there is a serious problem with the procedure and its use. And that often signals a poor relationship between the employer and the local union.
Members see results quickly.
Minor issues should be tackled and resolved immediately. This shows the member that the union can deliver. Needless delay over a resolvable issue demonstrates weakness, not strength. Justice delayed is justice denied. This is an old saying, which rings true today.