N.C. He gives seminars, runs annual sales meetings, and conducts training programs on selling and customer service. The mystery of the relationship. Rock, paper, scissors.
Relationship is more powerful than delivery.
Relationship is more powerful than quality. Relationship is more powerful than service. The quality of your relationships will determine the outcome of events when there is a problem or issue with price, delivery, quality or service. The rules of selling are not as tough as the rules of relationship. Relationships are hard to develop, take time to mature, and must be nurtured along the way.