Many had to select multiple options before they were satisfied. The menu format for the Help screen does not seem to be effective. Few respondents chose it and those who did were not satisfied. Once patrons learn where things are they seem satisfied. Patrons do not seem to find the explanations on the Online Resources clear enough.
Recommendations Avoid major changes in layout.
Patrons seem to dislike adjusting to a new design more than they dislike working with one they feel has flaws. Consider adding a link for course reserve to the main page. To make it more obvious that the wording on the main screen is clickable and to add more color, color the arrows. Provide specific explanations for all the Online Resources links and indicate which lead to comprehensive lists of all our online databases. Look at the usage statistics to verify the conclusions reached in this report.