To this end, we have invested considerable time communicating our ideas and strategies to the contractor community through NCMA, the Chamber of Commerce, our Small Business Fairs and an open door policy. Consistency and fairness are of utmost importance in dealing with the contractor community. Customer feedback and an open line of communication are vital to continuous improvement. Customer feedback is obtained through regular formal and informal customer surveys and an open door policy. Our procurement workforce has been delegated responsibility for assuring an open line of communication with our customers.
People are our most valuable resource.
Our organization has established a team approach with an atmosphere where information exchange is maximized, thus resulting in innovative contracting strategies as a result of shared lessons learned.