They were distributed at the Kornhauser Library on March 22-24. In both surveys, we asked respondents to identify which services they had used during the current semester. The biggest areas of increase between the two surveys w ere use of the WWW and use of online research databases, demonstrating growing importance of electronic resources to all user groups. Despite the growth of online services, however, services that involve use of a library facility still top the list. The next chart shows a comparison of the five most satisfactory services in 1999 and in 1997.
Percentages listed with each service are the sum of satisfied and completely satisfied responses.
The growi ng importance to our users of electronic access and resources is evident. The final question on the survey asked respondents where the Libraries should concentrate resources by identifying their top three priorities. The top five priorities for the tw o time periods follows. Many respondents took the time to write us detailed comments about their experiences in the Libraries and changes they would like to see in the future. Although it is difficult to summarize the diverse viewpoints of ou r users, expanding our book collections, improving facilities, expanding hours and upgrading technology received the most comments.