Mediation is a dispute resolution process that helps people in conflict create their own solutions.
Trained, neutral mediators assist the disputing parties in communicating and developing mutually agreeable solutions to their problems. All solutions are voluntary and must be agreed upon by both parties. An Ombudsperson is a neutral party who tries to facilitate communication and problem resolution between parties by using many of the same skills and techniques used by Mediators. The Ombudsperson works informally with one, both, or all of the parties as an information resource, communications helper, or neutral third party to prevent or resolve disputes. Whenever possible, the Ombudsperson encourages the caller to use the information and tools to solve his or her own problem.