D. Phase II Deliverables. The RFA does not seem to clearly request the bidder to describe how it will attempt to identify and recruit voluntary cooperation by corporations and merchants. RFA for HMOs II.B.5. Certainly this should not be left up to the plans, and they may need this information to project their costs. IV.C. Member telephone Service.
Many parents are unable to make or receive calls during working hours.
V.A. MIS Requirements. Neither RFA spells this out. We believe that in Medicaid, DHS handles this responsibility, rather than the Medicaid HMOs. X.B. Case Management Services for Children with Special Health Care Needs. Network Requirements, H. Complaints and Appeals Procedure.