The Agenda was posted three days in advance. There was a Roster of the Commissioners and a summary of the hearing procedures. Great, I gave the Commission kudos. Then I realized there was an address but no map of how to get to the meeting site or parking. Roster - Many small organizations fail to create and maintain a Roster that includes officers, directors, and committee chairs with addresses, phone numbers, Emails, FAX numbers.
Photographs are nice as well and now easy to include digitally.
It is surprising how difficult it can be to determine who does what. The Membership Chair does not always send out renewal notices. Sometimes it is the Treasurer. Officer and Director Training is vital. It need not be elaborate and can be made more efficient with a list of duties and responsibilities or a manual.