A System Policy is a set of registry settings that together define the computer resources available to a group of users or an individual. The default Profile for the system is the Administrative Profile that has total access to the system. As long as Client Support has two Administrative Profiles, you can have as many Profiles as you feel are necessary. If a support provider DOES create a system policy, they will document what they did in a policy.txt file that they will place in an Admin folder in the Root directory of the C drive. We recommend extreme caution when creating system policies.
Policies make registry changes.
If improperly done, they can cause the system to be unstable. Also, if someone creates a policy without documenting what they did, it is impossible for someone to reverse engineer the procedure to figure it out. If a policy is done incorrectly, or if one is done without documenting the procedure, it may lead to a reformat of the hard drive to ensure system stability. Service Pack 6a should be strongly considered. It has the latest bug fixes and Y2k updates.