It's important to use this opportunity to motivate people so we can continue to build good, quality cars. There is no secret to it. To do that, it is most important to make sure that if any abnormality occurs it will be known immediately, so it can be fixed and won't occur again. This activity has to be practiced in our plants and by our suppliers as well. What is most important is the people.
People make it possible.
It is very important our team members and management have mutual trust and work together in all they do. We need many suggestions from team members. Toyota recently has increased the number of different vehicles it produces in North America, adding trucks and niche vehicles. When the variety increases or when we shift production from one place to another to increase our flexibility, it is very important to have a system in place to assure quality. We always try to standardize activities done by our people through TPS training.