The situation is also made worse by batteries that fail before the end of their projected service life. Businesses and schools are particularly vulnerable because they need to get their systems back up quickly. A toll-free hotline is now available so consumers can conveniently order a replacement battery by phone. The complete Rayovac product line can now be purchased at significant discounts via a toll-free number. A wide variety of devices, including insulin pumps and blood glucose monitors, use the Rayovac 357 as a power source.
Recent surveys indicate that consumers want a consistent source for factory-fresh batteries.
The consumer-direct program implemented by Resource 800 emphasizes convenience and cost savings since batteries for personal medical devices are not typically covered by insurance. Millions of computer batteries that hold important personal computer setup information will fail during 1995. A large percentage of computer users who experienced a failure had problems obtaining technical support or finding a battery after the problem had been diagnosed. Many computer users had noticed their system clock losing time but had no idea what it meant. When the computer clock battery fails, the system loses the date, time and hardware configuration information.