A Service Person who can take an order for a maintenance contract is a Dollar Point and so is a Training Specialist who can write up an order for training support packages. A Support Engine is any group, department or team that help Dollar Points survive, thrive or drive. Human Resource groups can help you survive by offering incentives with compensation and get teams to thrive by retaining top employees with key benefit packages. Marketing Departments and Sales Development teams can help drive performance by providing tool kits and training. Tool kits could include small items like brochures, product samples and demonstration aids.
More aggressive organizations develop electronic presentations and other computerized tools.
It's wise to offer training on the proper use of these tools. Support Engines include technology departments. This boosts agent productivity and improves customer service . An Information Systems Department might provide Sales Automation support to improve the efficiency of the Sales Force. Play that game now to improve organizational income.