Confidential - What you say goes no further. Information discussed in the mediation process is not shared and cannot be used in other areas unless all parties agree. Impartial - The Mediation Coordinator asigns trained and neutral mediators. No Cost - All mediation processes are free. Disputes are handled privately and confidentially.
Participants have control over the outcome.
Encourages parties to understand each other's point of view. Focuses on resolving issues. Participants learn problem-solving skills, communication skills, and methods to better manage future conflicts. Solutions arrived at are tailor-made for the situation and have a high compliance rate. A meeting is scheduled with each party to help clarify the concerns of each party.