The other good news is that, despite the shakeout, consumers still have plenty of choices. Even as many older ISPs are gobbled up, new ones appear. MCI and PSI will soon introduce new services, for example. Residents of most cities and suburbs still have ten or more ISPs vying for their business, according to International Data Corporation analyst Jeannette Noyes. He anticipates that small local services will have an even tougher time competing when large telecommunications companies start to bundle cable TV, telephone service, and high-speed Internet access into attractively priced service packages.
Most experts recommend giving the new service a chance.
Disruptions that occur while the old network is being absorbed by the new one are often only temporary, and the growing pains may well be worth enduring, especially since the alternative is starting over with a new e-mail address. If you do decide to ride out the transition, be sure to consult the new owner and confirm that you're both on the same page about your billing plan. On the other hand, if service goes south and shows no signs of improving after 30 to 60 days, don't be afraid to take a hike. You'll find plenty of contenders for your business. But look before you leap.