Currently students must come to campus to obtain this information or perform the functions such as registration. Providing a Web-based mechanism for this is a significant improvement over the current environment. I have talked to other Universities about this issue and found other opinions. This is understandable that you wouldn't want to take anything away from the student. The fact is the telephone is a lesser common denominator than a computer.
More people have remote access to a phone than internet access via computers.
This will most likely be the case for some time yet. I hope that this was some help to you. For example, the typical application then was telephone registration. I'd appreciate any observations and advice anyone would like to share.