No one goes home saying their work is done for the day. Employees leave because it's hard and they don't know that it is going to be so hard. To advertise they use employment agencies and ads in the Seattle Times. It is hard to find a controller. Half of their employees come in on Saturday mornings.
People have a lot of pride in their work and love being the best.
The sales people know the company inside out. In the shop area and machine repair there are many who have come from the navy. To recruit new employees for a skilled job he'll call around to people he knows to see if anyone is available. They look for people with values, he can build the skills. One of the things he has instituted is a process for every meeting they have.