Our experience may not be typical because we are dealing with heavily formatted input and heavily formatted output, and we are trying to get a very consistent format. This may partially be affected by the fact that the secretaries using Word are less experienced with it. I don't know that this exeperience is necessarily appicable to someone trying to save a single document as html, where the ability to put it in a repetitious process is less important. I can also add that the built in html converters in Word and Wordperfect both have a long way to go. If you have many documents you should look at Skisoft, HTML Transit, Keyview, rtftohtml, and HotmetalPro as possible alternatives.
None works well on all documents, each has strengths and weaknesses for a particular document.
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