Recently, though, the company found that tedious, inefficient manual processing of paper forms was causing customer service to suffer. From desktops to mainframes to data security and the corporate Internet, EDS was there. The project ended after eight months, as scheduled. Thanks to this upgraded infrastructure, all service requests go into a single database electronically. Customer service agents can search the database quickly for information they never knew they had.
Response time is up.
And customers are thrilled.