I have, however, some concerns about certain areas. Nonetheless, I would be pleased to see the entire package become law. My comments will highlight some important issues and discuss others where I wish the Commission could have been bolder. Due to our charter, time constraints, or lack of consensus, some findings and recommendations were not made. While everyone supports the goal of improving service to citizens, I m sure many, if not most, taxpayers certainly don t feel like they are customers.
Real customers have a choice about the products and services they buy.
Yet taxes are, after all, involuntary payments, and there's no choice about which IRS to use. That s one reason why taxpayers rights issues are so important. While the section on taxpayers rights is not as bold as I would like, there are many substantial and solid recommendations in this portion of the report. In addition to the Commission s recommendations, I want to briefly highlight certain areas that cry out for improvement. The tax code is so convoluted that no one inside or outside the IRS understands it.