For More Help Answers to your questions.
Many regulations provide consumer protection for both traditional and online transactions.
If you have any questions or concerns, first try to get answers from your bank. If you're still not satisfied, contact the appropriate federal regulator. For a brief overview of the regulations, log on to the FDIC's Consumer Rights Web page. Where to file a complaint. If you know your bank's primary regulator, you may file your complaint online or via e-mail using one of the following methods.