Measurements must have framework or system will be adhoc. Need to tell you where to improve. Good measurement system can help you value your assets and value your company. Knowledge is an over looked value discipline. The fourth value discipline is building internal discipline, internal asset capacity.
Resources are future capability.
The value was placed on knowledge and customer relationship. It included implicit and explicit knowledge. These scenarios provide a few numbers on how we value knowledge experts. It is useful to have a defined knowledge management process. The act of organizing and classifying knowledge gives you value.