Institutional Effectiveness Institutional effectiveness activities at Western University are focused on assisting with the University's continuous quality improvement and strategic planning activities. These assessments included a process improvement questionnaire, faculty and staff development needs surveys, faculty and course profiles, an alumni survey, a survey of all students admitted to Western University programs, a survey of all first-year students at the University, exit surveys of COMP and College of Pharmacy graduates, and course and faculty evaluations, among others. In the fall of 1999, the President and his cabinet embarked on the first institution-wide effort to improve processes systematically. The University engaged the services of the Impact Group, LLP, a consulting firm with a proprietary methodology for process improvement, to assist in this endeavor. The initial success led to a fourth engagement in the admissions process for the medical school.
Plans call for up to three processes to be examined twice a year.
Employees recognize that the institution values their contributions and wants to increase their satisfaction by making both the job and the outcomes of peoples' work more productive.