The purpose of this training handout is to provide additional guidance on search tricks. Here are some general principles to guide searching, followed by specific search strategies on the next page. Assume that the person is in the system, and that you can find them if you search.
Precision is more important than finding a lot of possible matches.
A good search returns results in 15 seconds or less. It is possible that a person's name was not entered correctly, so search for errors. Ask the student to state the first 3 letters of each name, if the search isn't working. If you think the person is not in the system, don't give up until you have checked and double checked. Before a person is added to the system, the search should be checked again.