This individual interfaces daily with clients and internal cross-functional areas to provide performance updates, tactical changes, statistical metrics analysis, and issues resolution. This position also communicates directly with front-line Call Center management and Account Management teams to ensure program objectives are achieved and gather historical data for forecasting purposes. The ideal candidate will possess a 4-year degree with a minimum 10 years of progressive career growth in a Call Center. Past call center training and development a plus. Qualified candidates will have a 4 year degree in related field, 3-5 years experience in recognized Quality Program Management, and good organizational and time management skills.
Occasional travel is required.
Qualified candidates will have a Bachelor s Degree in Business Marketing or related field, 1-2 years previous marketing experience, possess excellent creative, communication, organization, and time management skills, have the ability to interact with clients, prospects, and all levels of the organization, meet all deadlines, and work independently. MacIntosh experience preferred. Account Coordinators-Chanhassen, MN Opportunity for Account Coordinators to work as team members on Account Management teams. Qualified candidates will have strong prioritization and time management skills, PC knowledge including word processing and spreadsheet experience, excellent communication skills, and the ability to coordinate multiple tasks. Manager, Order Processing and Manager, Data Entry Young America or Mankato, MN Opportunity for Manager of Order Processing or Manager of Data Entry.