The usability of an interface is a measure of the effectiveness, efficiency and satisfaction with which specified users can achieve specified goals in a particular environment with that interface. Web site owners and our usability group observe users trying to accomplish tasks on a site, either in our Usability Test Lab or at a representative user workplace. Lab conducts tests of web sites and software for accessibility. We design and conduct card sorting sessions, where users sort cards containing major topics for your site. We are primarily a volunteer group, putting in time as we are able, so we do not charge for our reviews, testing, and consulting.
Observers watch via video connection in the adjoining room.
This observation room is wired so that observers can also watch a monitor showing the same system and user responses as the test participant's monitor. Not all factors apply to each web site or user interface. The guidelines are a work in progress. Check back periodically for a new version. We are always looking for people willing to be testers of new MIT web sites, applications, and services.