On the Internet, if people are dissatisfied, they can quickly reach out through e-mail to a lot of other people. Staffing appropriately to prevent such online disasters has helped fuel the strong demand for call center personnel. It's also added to the skills required for call center jobs. The number of call centers offering e-mail has increased substantially in the last year. Anderson said for entry-level positions, some companies will provide training for those with the attitudinal skills needed to do well in customer service.
People can become a team lead, then a supervisor, then a manager.
There's great mobility. As Anderson pointed out, some employers provide training for entry-level personnel. Dyson suggested temping as a way to test your fit for the field. He also said if you do well in a temporary job, you may not have to look far for a full-time opportunity.