But we made it a point to keep channels of communication open at all times. The bank has taken adequate steps to protect its reputation. With the help of DBM, Standard Chartered Grindlays has set up a Career Transition Centre where deselected employees are provided with counselling both professional and personal to rebuild their professional lives. We don t find jobs for the employees, but help them find a focus in life again after a traumatic experience which shatters their self-confidence. Companies should be transparent and should arrive at their retention and layoff decision fast.
Prolonged uncertainty results in voluntary attrition.
Across the world managers find it very difficult to communicate such a decision to their employees and often end up making promises in a personal capacity which are interpreted as professional commitments. In order to avoid this, DBM insists that company heads and business managers ought to follow a script that clearly outlines the message that needs to be sent out to the employees citing the reasons. Thereafter, DBM organises role-plays and mock sessions, where the CEO and his team enact the script with the consultants and officials. The HR consulting firm also attaches equally importance to maintaining the morale of surviving employees who may continue to feel guilty and insecure. Copyright 2000 Times Internet Limited.