Top Practice Advantage 20 Form teams to integrate supplier and customer roles and activities. Shared understanding as a result of discussion. 21 Flatten decision-making within firms. Responsibility becomes shared. Anybody can take leadership on an issue.
People take ownership of processes rather than political positions.
22 Partner at multiple levels. Produces multiple points of contact. Teams across levels produce management support for the people conducting the work. More reliability checks of what a problem means or how to respond. 23 Form cross-functional customer commitment team.