This can be quite a tricky process as database records get matched with network lookups, so please wait until you see confirmation that the task was completed. Do not press refresh or leave the page. It can take a minute or two, depending on the size of your department. If you do not receive this report within several minutes, the most likely situation is our records have not been updated to reflect staffing within your department. This will of course require verification at our end, but can be done easily.
Related information is also available under helpdesk hints .