In case of likely or inevitable delay in decision making or when an issue is disputed, we shall promptly communicate the reasons on our own initiative. All uniformed officers who deal with the public will wear name badges and carry an Identity Card. Personal and business information disclosed to us will be kept confidential. Clearance of consignments will be withheld only after explaining the reasons for the same and will give you full opportunity to explain before passing any final order. Assesses in the small scale sector will be visited only with proper authority from senior officers.
Passengers can walk through customs expecting courtesy, fairness and consideration.
Baggage of international passengers will be opened only after explaining the reasons and in their presence. We will help in repacking baggage if we have made you unpack them. We will explain the reasons if we need to search you and offer our own search before it. Investigations and penalty proceedings will be initiated only after senior officers of the Department are satisfied that prima facie evidence exists. The investigating officer will - explain the legal provisions and your rights and obligations.