Your bad cholesterol, or your HDL, is fairly high at 32 and your good cholesterol, or LDL, is pretty low at 160. Now these numbers do not mean that you have a heart problem, but we want to make sure that you don't develop one, so we're going to tell you some things that you can do with your diet and exercise regimen that will help these numbers improve so that you can live a longer, healthier life. A patient who hears the latter Patient Centered Care way of explaining a diagnosis is more apt to not only understand his problem, but to comply with given medical instructions. And, more importantly, because this patient was treated with care and concern, he is more likely to be satisfied. And the good news is, satisfied patients recover faster than dissatisfied patients.
Patients understand that mistakes happen.
If concerns are addressed immediately and problems rectified, these patients will remain satisfied and return for care in the future. This negative advertising must be avoided at all costs. Even complaints about minor problems can have a significant impact on a health care facility's reputation and, in the end, its bottom line. Health care providers must concentrate now on strengthening our interpersonal skills, balancing them with our clinical skills, and maximizing our patients' level of satisfaction. We must create and implement standards of customer service for our health care organizations, and make sure they are specific, measurable, attainable, realistic, and time-bound.