The fundamental reason this classification exists is to perform entry- level casework services in a Human Services Center or Senior Center in the Human Services Department. Work involves interviewing clients to identify problems and determining eligibility for services, makings referral to appropriate staff or other social service agencies, distributing food boxes or commodities, conducting community outreach presentations, providing services to homebound clients, and working cooperatively with neighborhood and community organizations.
Responsibilities require considerable contact with members of minority and poverty groups.
Work assignments are generally routine in nature or are described in detail. Work is performed under the supervision of a Casework Unit Supervisor, Caseworker III, Senior Programs Supervisor or part-time Senior Center Manager. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Use effective interviewing techniques. Understand and follow oral and written instructions in the English language.