Later in this chapter, I describe a systematic process you can follow to develop a solid understanding of the wayfinding problems that plague your library, which is the first step in solving them. Clutter Making the library more accessible also means reducing the clutter factor. This is a perennial problem in libraries. Decorations, posters, and flyers sprout up on walls and countertops, drop from the ceilings and, like relentlessly spreading kudzu, obscure the original terrain. Clutter obscures interior landmarks and nullifies the important messages in the environment.
People fail to notice signs due to clutter.
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