Therefore, this is an excellent opportunity to pause and consider our expectations and some decisions we have made that impact them. To define an answer to this question, I reflected on two recent client situations that involved misunderstandings of expectations. In addition, I discussed this issue with Jonathan Tucker and Todd Harvey of Onsite Support, Inc., a Baltimore-based network system reseller and integrator. Obviously, expectations are different based on the personality of management and culture of the customer. Still, reasonableness has some boundaries.
New systems have some bumps and hiccups as they are installed.
We all imagine an uneventful and spontaneously successful start-up of new hardware, software, or technologies within the workplace. Generally, it is this belief that convinces us to invest in that technology. Implementations are rarely uneventful. Prepare for that expectation and work with your vendors to limit the unexpected disruption of a new system. Systems do go down.