This program is essential for anyone promoted through the ranks without the benefit of previous supervisory training, as well as to anyone needing a refresher on the Fundamentals of Supervision. A half-day program designed to provide supervisors with the skills and guidelines necessary to effectively discipline employees when discipline is necessary. This program looks at the real-life situations that occur in the workplace and the concern supervisors have when dealing with these situations. Emphasis is placed on coaching and positive discipline techniques. This program applies a combination of effective verbal and listening skills to achieve enhanced communication.
Participants engage in activities designed to sharpen both their verbal and listening skills.
Conflict Management approaches the issues of dealing with anger from the general public and from co-workers, and demonstrates realistic steps that should and should not be used in dealing with these situations. This half-day program provides participants with an overview of the current legal issues related to employment, with an emphasis on interviewing do s and don ts. Distinguishing between Leadership and Management, Identifying Blocks to Leadership, and Dealing with Challenges to Values. Because each gender is a culture unto itself, raised with basic rules of conduct instinctively known to all adult members of that gender. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other.