What to Do When There is a Problem Keep in mind that there are bound to be some problems with your new home, whether it is a house or a condominium. This is so because the average new home consists of thousands of parts installed by several different tradespeople. In addition, no two homes are the same because each site is different.
Most builders willingly return to a property to solve early problems.
Report any defects to your builder by phone and in writing. Keep a copy of your letter for yourself, and send a copy to the warranty company. Include your complete address, your warranty enrollment number, and the remedial actions you expect. This is also a good time to carefully review your warranty certificate and related schedules. Depending on the after-sales service policies of your builder and on how large and busy the company or contractor is, you may have to wait until the appropriate trades person is available.