Because lapses in service are detected after the fact, the refund for the outage is little more than an apology, which does not compensate for lost business. Clearly, the customer is more concerned with having consistent connectivity than receiving a refund for an outage. Additionally, an ISP can only monitor latency, packet loss, and reachability for its own network. In order for an SLA to be effective, the customer needs to pay for network monitoring, which is an added expense. Clearly, a third party monitor is needed to supply the necessary documents.
Net can make service level agreements mean something.
Many times, connectivity problems exist within a company s local network. This is a problem that a company can indeed solve itself, when the company realizes the location of the problem. If a problem is immediately identified and located within a company s web server, the business can swiftly move ahead to fix it, by adding capacity or whatever measures are necessary. Looking for the source of the problem is often the most time-consuming part of fixing network problems, and Matrix. Net can expedite the repair process by determining immediately what the problem is, where it is located, and who owns it.