It has run across some problems in the calendaring and scheduling areas, but nearly all the company's industry-specific documents are created by its engineers. I anticipated this being a huge problem. Candescent finds itself right on the edge of this question. But as the company implements KDS, these procedures are slowly starting to change. We don't know where it's going to end up, but the process has begun.
People are aware of what is going on and realize there are new processes.
Both people and technology must have time to work the kinks out. Running over your employees with new policies and procedures all at once is antiproductive. And to try to implement all aspects of a product that is not only new to your company but new to the entire marketplace would be foolish. There will be bugs. There will be intricate problems integrating KDS with existing applications.