We assess new text chat software from our lab. White Pajama's Integrated Contact Center Network Hosted software for creating full-fledged call centers with fewer than 100 seats. To Blossom Report finds tiny use of ASP, but predicts big things to come. In an environment where a receptionist is often unnecessary, unavailable or impractical, but frequent appointment scheduling is needed, JambaTalk's voice-enabled CRM may be the answer.
New features target the medium-sized call center market.
But here's one essay that came in after the fact. It will be more. Communications servers are emerging as versatile and powerful alternatives to PBXs. Here's a look at the companies that offer communications servers and some of their satisfied customers. We didn't require cheap but we did want affordable.