November 1999 4. Management group designates help desk personnel. November 1999 5. Management group designates a project manager for all current projects. December 1999 6.
Project managers develop workplans for current projects.
December 1999 7. Project managers implement project work plans for current projects. January 2000 8. Help desk personnel log and prioritize all calls as they are received into the department. Help desk personnel assign tasks to the appropriate person to manage the project.