Each contract can be customized with a range of add-on components including additional proactive services and support incidents. Global contracts for Premier Support can simplify setting up and coordinating support services in multiple countries. Premier Support for Developers provides access to a variety of product and application development expertise to help software developers accelerate the development cycle and produce winning applications. Alliance Support for Enterprise Systems Microsoft Alliance Support is designed to help very large enterprise customers successfully develop, deploy, and manage enterprise systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. Alliance Support for Enterprise Systems is fully customizable, flexible, and scalable.
Pricing varies depending on the agreed service mix.
Dedicated account management and support resources offer a highly customized support service tailored to individual needs. Microsoft Alliance Support for Enterprise Systems provides the closest working relationship between Microsoft support staff and an in-house support organization of any Microsoft support offering. Services are delivered to help ensure maximum system uptime. Details of the various fee-based support offerings vary by region. Check with your Microsoft subsidiary for the most appropriate program guide for your geographic area.