Senior executives in a position to impact customer service in their own organisation and who want to learn from others. Dates Sunday 23 September to Saturday 29 September 2001. This is followed by dinner, a tour briefing and a chance to get to know each other. Our final visit concludes at mid-day on Saturday 29 September in The Westin Galleria in Dallas. Shorter distances are travelled by coach.
Participants are responsible for their own transatlantic flights.
For those wishing to arrive on the Saturday prior to the tour, arrangements can be made for an extra night's accomodation in the Helmsley Park Lane at our special group rate. Cost 9,950 covers all US travel, accomodation, meals and fees during the tour.