Assists individuals needing guidance with call completion. Keeps record of calls. Service Center Director Plans, organizes, directs and controls the daily activities of a production unit, which may involve multiple functions, administering group accounts. Resolves routine and complex procedural and technical problems. Conducts performance appraisals and determines merit increases, promotions, and employee disciplinary status.
Monitors daily workflow to ensure timely and accurate work.
Develops goals and established service objective for the unit and monitors needed changes. Works closely with the Plan Administrator to ensure check runs are funded in a timely manner. Responsible for the unit's result and for effective relationships with clients and other company constituencies. Authorizes vacation, overtime, and administrative absence. Conducts performance appraisals and determines merit increases, promotions, and employee disciplinary status.