With UniForce MIS, the operating company can monitor call and agent activity along with forecasted and scheduled resources. The Complete Solution UniForce MIS is wholly integrated with the UniForce Configuration, Force Administration, and Force Management products. UniForce is an effective mechanism for managing a multi-service, interdependent queuing environment. NewMetrics is an official licensee of the Northern Telecom's QMS Management Information System interface.
Redundancy is engineered at the hardware, operating system, data collection, and database levels.
Your critical operation-affecting measurements are assured. Configuration Specific Management Knowing the specific QMS configuration allows the UniForce MIS system to provide increased alarm and status monitoring with unique graphical presentation. Status Displays provide for detail and summary statistics at the Call Type, Call Class, Service, Office, or Call Queue levels. The Telco can monitor on a much more detailed level any unusual or unexpected conditions and have the management information system automatically respond with visual and audible alarms. And More. . .