It must be understood by all concerned, that the primary purpose of ACS is to provide computational systems for faculty, staff, and students engaged in academic and administrative activities supporting the mission of the University. Operational readiness will generally be considered as having a higher priority than requests for new initiatives. Exempt from this process are those tasks necessary to correct an immediate or imminent problem that would prevent the use of, or access to, an operational system. Any organization associated with Western Kentucky University may initiate a request for support services. All requests for user support must be in writing.
Requests are to be initiated electronically via the intranet.
However, during the period the project is being phased into production, requests may be submitted on an official Request for Computer Service form. Following are the procedures for submitting requests. I.Submit a request electronically. C.Complete the electronic Computing Request form. Fill in as much of the information as possible.