Pay attention to the selection of the form in which the message will be conveyed. A message not conveyed in an acceptable form may fail to pass the barriers in the communication channel, regardless of whether it is moving down the chain of command, up the chain, or laterally. Overloading Much attention has been focused on the direction of the communication flow, but very little attention on the quantity of information in the communication chain. The free flow of information within an organization is an ideal to be achieved. When the information received far exceeds that required, the recipients cannot give proper attention to what is really needed.
Much valuable time is devoted to the sorting and selection process.
One of the problems of using redundancy and repetition to minimize breakdown in the communication process is possible overload. Therefore, these techniques must be used with caution. If you are spending an increasing amount of time on the communication process, it is imperative to your future success that you develop an efficient information-processing skill. There is no one best way. The techniques that have been developed are often used in conjunction with one another.