Performance has been rounded up or down to the nearest whole figure. It is therefore not practical for every office to monitor against this standard. The table below summarises the performance of the main departments and agencies delivering a service direct to the public. Overall, the results show that the vast majority of visitors with an appointment are seen on time, and that most visitors without an appointment are seen within the designated target. In such cases, most enquiries are handled in other ways by, for example, post or telephone.
More detailed information is available from the departments and agencies concerned.
Currently constructing a target for 2000-2001. Vast majority of visitors seen without prior arrangements and therefore one target of 15minutes applies to all visitors whether or not they have an appointment. No caller facilities in main centres. There are no facilities for visitors without an appointment.