Besides being innovative, study both the advantage and disadvantage sides of the competitors systems. Compare their systems to Lifexpress. Support Lifexpress systems with its current situation, agents needs, company's needs, as well as being able to adapt to future trend. Look whether the output of Lifexpress is better than competitors although they have faster systems. Also do research about the results from Lifexpress and other competitors.
More accurate output is more important than the processing time.
Focusing more on agents and follow closer to the competitors. Focusing more on agents should be prioritized. Make a survey to find which kind of systems agents prefer. Modify the systems according to what agents like. Ask what data they need in order to make better decision.