Delivered incorrectly, feedback is ineffectual to team functioning and can exacerbate existing problems. I distinguishes between descriptive and judgmental language, so facilitators can deliver feedback to a group in the most effective manner. The use of judgmental language impairs the feedback process, and makes collaborative problem solving impossible. Behaviourally descriptive language is a better vehicle for feedback because group members find it non-threatening. If managed appropriately, conflict can have a positive impact on workteam interaction, and on human relationships in general.
Most people find conflict uncomfortable and view it as negative.
In this session workshop participants will examine the role of conflict in group interactions and will learn to see conflict as an opportunity for team growth. The Workshop prepares facilitators to deal with conflict by learning to recognize common defense responses to conflict situations and develop strategies for dealing with these defensive styles. Participants are encouraged to examine and develop their own strategies for those parts of confrontation which they personally find difficult to address. The Facilitator Alison McEachern is a development consultant who specializes in the design and delivery of customized training programs. Her experience as an independent training consultant and as Principal Instructor for St. Francis Xavier University s Diploma of Adult Education provides her with valuable insights into creating training programs that meet the needs of both individuals and the various organizations for which they work.