Reports become easier to generate with their findings emphasized by graphs and photos.
One agency, the Water and Sewer Department for the City of Longview, Washington, found access to infrastructure data coupled with the ability to attach digital images to reports extremely beneficial. They used their CMMS functionality to illustrate damage caused by a contractor on 52 linear feet of water line. A report outlining all associated expenses to fix the pipe complemented pictorial documentation of the damage. While the crew were in the field fixing the pipe, Jim Shier, superintendent for the Water and Sewer Department, was back in the office requesting estimates from suppliers to replace inventory. Field crews finished their repair early the next afternoon.