His sensitivity to the complex interpersonal issues surrounding project retrospectives will help any facilitator, participant, or manager get the most out of these important learning activities. I need it for my consulting practice. My clients need it for their process improvement programs. The software industry needs it in order to become truly professional. And nobody in the world knows more about project retrospectives than Norm. . . .
Projects often outlive the accuracy of our memories.
Even when our memories are excellent, people leave during the project and take their memories away with them. So, in order to capture project learnings, we need to plan, prepare, and practice. Project Retrospectives is a strong book, full of strong features that will make it the classic work in this area. As I wrote at the outset, I've been looking forward to this book. It was worth the wait.