This question is designed to understand the forces that people believe affect their work lives. Despite the fact that the business world was promised a paperless office, it's a long way from it. Paperwork always seems to get in the way. There is something timeless about paper. It has a permanence that just can't be matched by a diskette full of bits and bytes.
Paper is friendly.
It will likely be around for a while. So managing it efficiently is important. And even for those who use electronic forms, the administrative load hasn't entirely disappeared. Although sales reps recognize the need to service clients, their requests are seen to be interruptive. Essentially, sales people are saying they'd like to sell the account and provide up front service.