If your principal, fellow teachers, students, or parents said this to you, you would probably respond as Phaedrus, the quasi-fictional university teacher of rhetoric in Pirsig's ZEN and the Art of Motorcycle Maintenance, did. And we cannot plan for quality unless we first agree on what is meant by quality.
Quality means best for certain customer conditions.
Dictionary definitions are also somewhat helpful in that they seem to take the mystery out of the term quality. The definitions range from describing quality as a peculiar and essential character of something to defining it as a degree of excellence or superiority. This discussion of quality will continue in the next issue of the Vision , scheduled for publication in August.