Study of modern theory and practice for planning and controlling the operations function, both in manufacturing and service organizations. Quantitative tools of analysis used to support decision making in the various activities of operations management are reviewed. A business core requirement. Course Methods of instruction are designed to develop a knowledge base, enhance critical thinking, create an awareness of strategic value, and provide practical operations-related skills.
Participation includes case studies, exercises, problem assignment, and periodic exams.
An outside project may be included at the discretion of the instructor. Increased global competition has shaken the manufacturing sector of North America and changed the rules of the competitive game. In recognizing that operations is a competitive strategy, operations managers view international competition as a major area of concern in decision making. In this course, the world is treated as a global village and international issues are discussed throughout. Computer assignments may include spreadsheet applications, simulation games, or operations management software.