We will develop skills to assess the viability of technology-based opportunities and will also examine the elements of strategic analysis and positioning for competitive advantage in dynamic markets. Finally, we will explore how entrepreneurs can create and structure the internal resources of the firm in order to exploit market opportunities and grow. The course concerns the management of e-commerce and other kinds of service operations, including financial, health care, IS and transportation. We will examine the structure of services industries, design of services, profitable use of service capacity, TQM in service, and project management in the service sector. Topics incapacity management will include revenue management, queuing models, and simulation.
Many firms use advanced information technology to support effective knowledge creation and sharing.
This course covers technical, behavioral, and organizational bases for effective management of knowledge in organizations.