We'll book an appointment at the date and time convenient to you. And we'll let you know what papers you need to bring when you visit. Our All Centres are open to take your calls from 8am to 5pm, Monday to Friday. When planning and making your calls, you may find the following tips useful. We've found that's when waiting times are shortest.
Mornings are busy and so is the first day after a public holiday.
Try not to hang up and redial. If you do, you may wait longer than if you had stayed on the line. Some financial institutions process payments late in the morning. It's quicker to call your bank in the morning to check on your payment, then call us in the afternoon if you still need to check on it. It helps to have your reference number and any letters you want to talk about handy when you phone.