They check court dates, update caseload worksheets, and make phone calls to victims to inform them about upcoming court dates as well as their victim's rights. They also assist victims with filing the paperwork for Orders of Protection and Injunction Against Harassment, as well as attend court hearings with victims upon request. The Training Unit provides training to ASU law student interns who then, under the supervision of an experienced trial attorney handle traffic, DUI, prostitution, shoplift and criminal damage cases. They do not handle domestic violence or Drug Recognition Evaluation cases. In the Mediation Program, volunteer mediators mediate neighborhood disputes between parties living in Phoenix.
Mediators are the neutral third party.