Sorry about the long post, but I have two such letters to write today since the phone calls have fallen on deaf ears. I feel a tad better now. He paced, he grumbled, he glared at ME the entire time. Not a word of complaint - zero, nada, zip. In meetings, the clerical bring this up time after time, but mgmt.
Rude people are the norm - police people are gifts.
Well, police people are, too, now that I think about it. LOL Thanks, to all. Don't give them a chance, and be direct with your questions. If they continue, I tell them I will hang up the phone if they do not stop. Usually they stop, but if they do not, I hang up.