Its tool box has fewer pieces, and its use of technology in training and education is different and less sophisticated. Eighty-percent of our field people are NCTI graduates and have enhanced their capabilities, their financial incentives, safety and morale by taking NCTI courses. In addition to its traditional technical curriculum, NCTI also offers non-technical courses. TCA is a prime example of a company using a smaller tool box to achieve its training and educational goals. For two years, we've been working with a group in Austin on employee accountability and what employees bring to the table.
People have to have accountability for their performance and what they bring to their jobs.
Because of the advancing technologies, we're seeing an emphasis on training again. Employee accountability and performance are threads running throughout the whole fabric of employee skills, which are being elevated through technology and training. In the end, however, it's the human element, supported by advancing technologies, that will rule the day. But, they must be kept in balance with the human element. Technology has a supportive role.