The main thing is teaching and learning, not the support system. In most universities there is constant pressure to pursue marginal increases in the elegance of administrative systems. In colleges we talk about academic and administrative computing. Often the systems require very different capacities. Administrative systems, for example, usually require tighter security, and involve tasks that are more likely to be repeated again and again.
Predictability is important.
Faculty must know when, for example, the computer system will be able to support the use of video in instruction. They must know the threshold level of computing accessible to all their students. Administrative statements must be crisp and accurate. Broken expectations, nurtured by overly optimistic or careless predictions, will break the system. Computers and communication cut two ways.