The grapevine is best known in most areas for the spreading of gossip and rumors. The grapevine can not be controlled by anyone, but can be very damaging to a person or organization. Rumors can hurt the people that are being talked about and cause friction between the people spreading the rumors and the person or people that the rumor is about. If rumors about the company are started from employees and reach the public, the rumors can be very damaging to the company. If employees or the public spread rumors a restaurant that something is cooked wrong or there are bugs all over the floor and around the food, the rumor could cause business to decrease.
People have to be very careful about what is said in an informal situation.
Nonverbal communication is present even if there are no words being spoken. Nonverbal communication is communication without words, facial expressions, and gestures. Customers can pick up on the little gestures and then get very irritated. The manager may not want to listen to the customer if the customer is complaining but a service manager must remember to appear open to any conversation that may be taking place with the customer. The Communication Process Communication seems like it would simple because people communicate every day with one another, but most dont really understand the process to make communication effective.