However, since this approval can be spoken or in writing, some companies have found crafty ways to trick consumers into a switch. This year, in part as a result of urging by the Ohio Attorney General, the Commission has further improved its protections for consumers. The Commission expects more than 10,000 slamming complaints this year. It's the number one complaint about telephone services. And the problem is growing.
Most problems involve smaller long-distance companies, making it harder to track.
Other ways to get you to switch are contests, rebates, and bonus checks. Some of these ploys ask for your telephone number and signature, which may authorize a change in your long-distance company without your knowledge. Be sure to read the fine print before signing anything. Another questionable marketing method is a form that appears to be requesting a charitable donation. By making the donation, you may authorize a switch in carriers.