Citizens like being able to access services and information online. The Web can help them find information about proposed developments, elections, calendars, job openings, demographic data, and community services. The Net can help more people get engaged in public policy issues and contribute to policy discussions. The rapid pace of evolution of technology requires communities to create technology plans. Developed in partnership with technology providers, the plan helps ensure that the infrastructure is able to support growing demand for new and faster services.
Most public agencies have Web pages and provide some employees with e-mail and Internet access.
Some forms are available on the Web, as well as information about services. The City is planning on making key services internet-enabled over the next couple of years. Services like building permits, recreation registration, and procurement are all heavily used by the public, and usually involve trips to City Hall. Moving these and other services to the Internet will improve service, reduce trips and increase efficiency, while encouraging others to get connected. Santa Clarita Valley government employees need more access to e-mail so they can take questions and suggestions from residents, and respond more quickly.