Job descriptions provide an outline of the skills a person must be able to perform. Lack of training and a thorough understanding of how each job fits into the organization is a major cause of personnel turnover, employee and customer dissatisfaction and low company morale. People seek structure and opportunity. Training is one of the pathways you are obliged to provide for them as a business owner. Job descriptions and documented processes are the first step you can take toward building an internal training program.
Most companies measure results.
These numbers can actually be improved. Yet, furniture retailers hardly ever measure these three elements by salesperson. And without these numbers, store managers cannot act to improve performance. Seeking performance improvements without constantly measuring all key performance factors at the lowest level of detail is the same as practicing management by wishful thinking. Measuring the wrong things or not measuring at all causes you to be managing the wrong things.