Overcome objections and close more sales. Shop the site at your own pace. This will add the item to your shopping cart. If it's your first item, it will prompt you to enter the shipping method you would prefer. After that, each time you add an item it will take you to your cart and show you what's in it.
Nothing is final until checkout.
You can add and delete as if you were walking the isles of a supermarket. With his humorous comments and funny antics, we get clueful in no time. Cliff's route takes us through some pretty awful, but typical, customer service scenarios in a fast food restaurant, a bank, a computer store, a hotel reservation desk, a video store, and a department store. Throughout these scenarios, Cliff maintains his sense of humor while giving us tips to transform service into a more positive experience for the provider and the customer. This film closes with Cliff and several other service providers demonstrating conscientious, problem-solving customer service skills.