Team working to ensure prompt validation, repair and resolution of the claim. Validate, Repair and Replace For personal items which have been damaged or stolen, our UK-wide computer database of goods and suppliers delivers a simple and flexible approach. Within hours of receiving valid claims, our 24-hour helpdesk can have items replaced and repairs approved. On average, ICON results in a seven-day settlement of genuine claims, a significant reduction in claims expenditure, and unsatisfactory claims being withdrawn or repudiated. With our contractor network consisting of builders, salvage merchants and damage management companies we offer local service and a national response.
Remedial work is performed quickly on straightforward claims to minimise disruption.
When serious damage occurs, we take the burden of removing debris, mitigating the damage and finding temporary accommodation. We help you plan in advance how claims will be handled and incidents will be resolved. We manage the details so that you and your customers can get on with your lives.