Internal Communication and Training Banks with effective privacy policies take steps to ensure that their policies are understood by bank personnel involved in the handling of confidential customer information. These banks widely communicate the policies among appropriate bank employees and support them with employee training. For example, banks have informed their employees about their privacy policies through employee handbooks, codes of ethics, articles in company newspapers, Intranet postings, individual mailings from senior management, or the distribution of policy guidance. Compliance A number of banks have established programs or procedures to enhance compliance with their privacy policies. Depending on the size of the institution or the nature of the activity at issue, some institutions rely on periodic reviews rather than formal audits to monitor compliance with privacy policies.
Most banks have procedures designed to deter employee violations of their policies.
These personnel procedures have been provided for in banks' ethics codes, codes of conduct, or human resource policies. Additionally many banks have established mechanisms for handling consumer privacy complaints and inquiries. Some banks provide for a central point of contact within the bank to handle customer privacy issues. For instance, some banks provide an e-mail link on their Web sites for privacy related questions or complaints. Another bank has appointed an ombudsman to handle customer privacy complaints.