The merchandise to exchange also should be in resale condition. On return of a purchased item, some stores adopt the policy of giving the customer a credit slip. The customer may apply the amount on the slip to the purchase of any other items in the store. This privilege usually is extended when the retailer want to adopt a more liberal policy that a simple exchange. The policy usually specifies that the credit is for merchandise only, not cash, or merchandise and cash.
Many retailers return customers' money in the interest of maintaining customer goodwill.
The refund policy usually requires that the merchandise be returned within a specified amount of time and be in resaleable condition. The money-back policy should carry the requirement that the customer have a sales slip or other evidence that the merchandise was actually purchased at the retailer's place of business. It is the basic policy of the BBB that consumers first must attempt to resolve any dispute directly with the business involved. The parties state their views at an arbitration hearing, offer evidence, and let an impartial third party from the Bureau's pool of certified arbitrators make the decision that will end the dispute. The BBB CARE program enables interested businesses to commit in advance to use the above BBB dispute resolution services to resolve customer complaints.