Ask the employee to help solve the problem or identify its cause. Listen more than you talk. It may be more to the point and significant when he or she feels the meeting is about to close. Disciplining Employees Managers are responsible for enforcing company rules and procedures. Most employees try to do as they are supposed to, but when they don t the manager has to use discipline.
Many employees react to discipline with anger, embarrassment, humiliation, resentment, and so on.
These reactions can make discipline sessions difficult and nerve-wracking for managers. Another reason managers dislike having to discipline employees is that they think punishment rather than teaching. Discipline should be a technique to help the employees be more successful in their jobs. Indeed, its objections should be to encourage employees to follow the rules, to allow employees to work together safely, and to set up an atmosphere of mutual respect and job satisfaction. If the discipline problem is a small one, managers can correct it quickly by stating the rule, explaining it, discussing why it is in the employee s best interest to follow the rule, and then offering encouragement.