If you are hoping to make use of their services it helps to get things right from the start. PressWise can assist if you require help in presenting your case or assembling evidence to support your complaint. It also expects complainants to specify which clauses in the industry's Code of Practice have been breached and how, and to provide evidence to support the complaint. Your letter will be sent to the editor of the offending publication for comment, you then get a chance to respond, and the editor is then asked to comment further. If the matter has not been resolved the Commission will then makes its own judgement.
Oral hearings are extremely rare.
There is no formal appeal system, but you can demand that the matter be reconsidered if you are not satisfied. There is no compensation. PressWise provides an alternative means of handling your complaint, which may prove quicker, more satisfactory and less stressful. Alternatively, you may wish to try the Data Protection Registrar. For details of how to frame your complaint to the DPR, click here.