Not coincidentally, those same companies offer a complete line of training videos, training books and training services. Let's look at the facts. A lot of lip service has been given to employee training as an effective retention tool. Well, the fact is we still work in an industry that slices through its labor pool quicker than Mexican tap water a Tijuana tourist. Animals are trained.
People prefer development.
Most trainees in the hospitality arena resist or resent training because they believe that they are already trained. And, in fact, they're right. Most, if not all, of them believe they already have the requisite skills to do their job reasonably well. The problem lies in how most of the industry perceives the goal of training. I have a rather radical perspective.