Performance evaluation needs to focus on continuous improvement. Performance measures need to be used to identify performance gaps and strategies for improvement . Performance data is audited for accuracy. Data collection systems are audited to make sure they can produce credible data. Targets are audited to ensure they are realistic.
Performance is audited to determine progress in meeting targets.
Performance plans are audited to make sure they meet legal requirements. When performance problems are encountered, an assembly of inspectorates steps in. Policy-makers must set measures and establish clear standards for performance. But it has tremendous potential as a tool to improve service delivery and accountability.