Student fees system - if invoicing student direct, information goes through student records system and a GL report then printed. If invoicing a student who is sponsored by a third party, then invoiced through Finance 1. The University does not have a system to produce information regarding all debts outstanding at a point in time. Lack of awareness of what is on the Web. Process is not standardised across the University.
Process needs to be standardised so that staff know what their roles are.
DOU staff are not experts on financial services matters. Eg. how to raise invoices, status of their accounts, etc. Should be designated central person in each school to help DOU staff with financial services. This person can then liaise with OFS and vice versa rather than OFS liaising with other DOU staff. DOU has to ensure that the central person they employ have the skills to be responsible for the financial services of the DOUs.