We needed to understand police culture and style to tailor our training to this group. We gathered information from police officers using both face to face interviews and questionnaires. The trainers asked what PMC needed to know to design a successful training. The title of the training should reflect police concepts. PMC used the title Tactical Verbal Intervention and Conflict Resolution.
Police work well with role-plays.
They suggested some scenarios to use. However, if trainers gave a test at the end of the sessions, the officers are more likely to pay attention. PMC staff spent hours gathering information from the Internet. We modified our basic 15-hour conflict resolution training to fit police concepts. We added two new components.