We can usually respond within one day or less. Be sure to include a detailed explanation of your question and any steps that we might need to know to try and reproduce your operating conditions. Telephone support is available as time permits. We try to have someone available during the hours 2300z to 0100z but this is not always possible. If you wish for us to return a collect call, please indicate this in your message.
Postal mail is also an option.
Document the issue and mail it to our company address . Support for DXbase software issues is provided at no charge. In most cases, you could avoid these charges by seeking support from the manufacturer of the software or hardware for which you require support. Read all about it . Support requests are only honored for users of the current release level.