The operations manager needs to approach health and safety in a strictly systematic way - assessing the risks and hazards in the workplace and taking steps to ensure that their house is in order.
Safety involves many costs.
Members of the public may be hit by workplace health and safety. There are risks to the public in banks, shops and hospitals, when taking the train or indeed a school party visiting a farm. For security companies an ugly risk may involving the mauling of a child by a site guard dog. Any policy and the practicalities of its implementation has a cost to a company. It is an ethical concern that businesses demonstrate social responsibility to their employees and the wider public.