The VA, as part of its re-engineering initiative,will measure agency progress via a national scorecard in five areas, includingcustomer service and employee development. During performance reviews, supervisors and employees only talked ingeneralities, he said. Now they will be able to discuss specific skills. In the past, we reallydidn't have a way for us to evaluate an employee on the broad array of skills. Assigns the required level of proficiency for each skill.
Measures skills gaps for teams and individuals.
Captures manager and self- assessments. Provides testing for skills. Develops team and individual learning plans and learning budgets. Offers online learning. Measures closure of team and individual skills gaps and cost of doingso.