Learn to listen and hear what patients are saying. Your financial person needs uninterrupted, private time to call accounts. Sending multiple statements month after month doesn't work. Send 1 statement and call in 30 days. Get a commitment to pay.
Positive communication is needed in order to collect.
Always thank patients who pay promptly. Be aware of your accounts receivable. If it doesn't balance weekly you have a serious problem. The accounts receivable should not exceed 1 month's production. You need to know the age of your accounts.