A fee, based on income, is charged for most services however people will not be refused a service if they cannot afford to pay. Ask for a copy of the HACC fees policy brochure. How to Obtain HACC Services People requiring HACC services need to be assessed for eligibility and support is offered to choose and obtain the best service or combination of services to meet their current and future needs. During the assessment people may wish to have a family member, friend, interpreter or advocate present. People who use HACC services are entitled to have a copy of information about the type and frequency of services being received.
People have the right to refuse a service or to make a complaint.
More Information Contact your local council, community health centre, migrant resource centre, ethnic or koori organisation, carers association or district nursing service.