21 Lucy gets almost as much satisfaction out of booking holidays as actually taking them. I enjoy working here, and I get almost as excited as the person I'm booking the holiday for when it is all slotted into place.
Most clients are genuinely appreciative.
It's about helping them out. When I come in in the morning, we do the post, and we each have our own admin to do. The day depends very much on which clients come through the door. We do flight-only bookings, packages, cruises and British holidays. We try to sell people holidays, and get our customers what they want.