Many of the property managers who are pleased with our work move on to other companies and ask us to bid on new contracts. Part of the reason our customers are so satisified with us is because of our quick response. There is no charge for this service. It's all part of building customer satisifaction. We later contact the client after our floater has been to the site to make sure that the problem has been resolved.
Opinion surveys are also part of our marketing process.
We provide surveys to the tenant of the building and encourage their personnel to complete the forms and fax them to us. This is a tremendous tool for us. It alerts us immediately to any problems and also allows us to share information with the property manager about tenant concerns that have nothing to do with the janitorial services we provide. This feedback also enables us to prepare training programs for our staff so we can offer the best service possible. We can meet with someone in January and present them with one of our candy jars at the end of the meeting.