Professor Kotter is widely regarded as one of the best speakers in the world on the topics of leadership and change. Pacetta was pivitol in the performance turnarounds of Xerox's Cleveland and Columbos sales staffs, and uses real-world examples to demonstrate the techniques he used to turn around sales and build the perfect business team for any business. Mr. Pacetta's experience shows how one hard-charging personality can quickly revitalize a moribund sales office. Don Peppers is a leading global authority on building long-term relationships with customers that lead to higher profits, increased customer loyalty and greater satisfaction. Enterprise One to One , winner of a coveted five-star top rating from The Wall Street Journal .
Peppers is a globally respected thought leader, futurist and consultant.
He has delivered keynote addresses, workshops and consulting projects for clients on six continents. Peppers and his partner, Dr. Martha Rogers, were named 1998 Direct Marketers of the Year by Direct Marketing Days in New York. Their newest book, The One to One Fieldbook , co-authored with Bob Dorf, was released in January 1999. She has delivered keynote addresses, workshops and consulting projects for clients around the world. Tools for Competing in the Interactive Age, which was recently awarded a coveted five star top rating by The Wall Street Journal.