HMO members rated their HMO on survey questions asking how often the office staff at their doctor's office or clinic treat them with courtesy and respect and how often they were helpful.
Patients often prefer to see the same physician over time.
A larger percentage indicates that more doctors stayed with the plan and, therefore, that patients will be able to see the same doctor. Results on this graph are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. The results on this graph are based on HMO records.