In addition, our 'thoughts' are whole concepts which encompass many words. Good' listeners, on the other hand, pay full attention to the speaker's words and signal their attention to the speaker with small responses via their head and facial movements, low-key 'verbals' and body posture. Supporting There seems to be a strong tendency among many people when presented with a new idea to 'shoot first and ask questions later'. We seem to focus on what's wrong with something and then consider what might be right about it. Since most people are unsure of their knowledge in new situations, a little negative criticism or even lack of support makes them doubt their own ideas.
Most teams have sufficient information among their members to arrive at good decisions.
However, the failure of team mates to support one another is a prime reason why the scattered bits of information get lost and teams perform poorly. Supporting means the ability to acknowledge the specific merits of others' ideas and to build upon those ideas. The supporting skills require a particular mind set and three different supporting actions. The first supporting action, active listening, is the most critical. Secondly, having listened to their idea, we can point out at least one specific merit of the idea and then, thirdly, build upon the idea.