The menu is easy to follow . Once I choose the option to speak to a representative, my calls are answered quickly. Recorded information is easy to understand . Recorded information is updated timely. Representatives are courteous.
Representatives are knowledgeable .
I haven't used TreasuryDirect Electronic Services on the phone 16. I haven't used TreasuryDirect Electronic Services on the phone 17. I prefer to do business by paper. I prefer to talk to a customer service representative on the phone. I'm uncomfortable entering personal information into an automated phone system.