Mediation is voluntary. It works for people who want to resolve their conflicts. Mediation is confidential. The mediators never talk to others about what happens in a mediation. Any notes taken are destroyed immediately following the mediation.
Mediation is impartial.
Mediators are trained not to take sides in the disputes. Mediation helps parties to reach their own agreements. Mediators do not judge guilt or innocence, nor do they decide how a dispute should be settled. Mediators are there only to guide the process and help the disputants reach their own solution. Mediation is forward-looking.