To help us do this we have developed delivery guarantees. We intend to continuously improve our service standards and will upgrade these guarantees accordingly, taking into account your feedback. If the target date cannot be achieved, it will be re-negotiated. The data will be provided within 2 working days of receipt of the request. If a digital product is found to be defective, we will re-supply it free of charge and dispatch it to you within two working days of receipt.
Maps are proof-checked by the client prior to publication.
If errors or omissions are detected post-publication they will be corrected in the next edition. Where we become aware that our product will not meet our specified standards, we will contact you and advise you of the changes. E-mail addresses will be provided where appropriate. The Plan Room is open from 0830 to 1630 hours, Monday to Friday, public holidays excluded. Private sector organisations such as developers, surveyors and architects use our products either directly or indirectly.