The mission of the administrative offices of the College of Business Administration is to provide the infrastructure, organization, planning, and communications to effectively serve our students, faculty, staff, and external constituencies. CBA enrollment records were reviewed to ascertain the percentage of student credit hours generated by adjunct instructors during Summer 1996, Fall 1996 and Spring 1997. During May 1997, a survey instrument was sent to all CBA faculty. A review of all CBA faculty employment files was completed by May 30, 1997. Three files not containing the necessary documentation were ear-marked as deficient, and forms were completed for each.
Results indicate satisfaction above threshold when reference is the student s specific advisor.
Additional information will be collected via focus groups to ascertain specific causes of generalized dissatisfaction with advising and registration. There is too much variance in satisfaction, presumably because of variance in service delivery. OSS will review orientation procedures and training of staff in order to reduce variation in advising and registration services. No action needed. Additional information will be collected about the specific dimensions of concern in each category of service.