They seldom experience it from their other professional service providers. A change-management plan is a guide for monitoring and evaluating the new technology. As a general rule, these issues should be watched closely for at least six months. That will allow enough time for users to become comfortable with the new technology and for stakeholders to become comfortable with the change. If there are major problems, they will almost always show up in the first six months.
Measurement is critical.
With a system of simple, practical measurements such as error rate, document output and processing times law office managers will be able to tell whether there has been actual improvement, or just a change. Without it, any evaluation of the new technology will be little more than guesswork. The performance measurements seldom trace a steady, upward improvement. In fact, performance usually worsens immediately after a major change in law office technology, as people learn the new systems. Too often, this short-lived drop in performance persuades managers to abort change and return to the old way.