Reprints of dozens of articles that will provide an invaluable reference long after the seminar. An action plan, trip report, and a complimentary copy of Service Level Newsletter . A frameable course completion certificate. To learn more about these books, click on the open book icons to the left of each title. Feb 20-21 San Diego Hyatt Islandia Hotel Telephone numbers for these hotels can be found on the course registration page.
Payment is due prior to the seminar.
If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Cancellation Policy . Or, you may transfer your registration to another member of your company at no additional charge. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date.