People who attended FLCs generally found that the classes imparted useful information. Many participants reported a reduction in language barriers through the use of translators and a greater understanding of Canada's legal system. Whether barriers were reduced also depended upon the types of barriers respondents encountered. Several recommendations were made based upon respondents' suggestions and the broader findings. Further, some comments made by respondents indicate that community and governmental immigrant-serving agencies should be sensitive to the needs of new Canadians, especially in providing accurate information, appropriate referrals, and generally treating newcomers in a kindly way.
Researchers also recommend providing bilingual speakers at the workshops, where possible.
Researchers found that there were no real differences between the free law class user group and the group of respondents who had not attended such classes. However, there were differences in barriers experienced by the five cultural groups. The Chinese and Punjabi respondents were less apt to experience barriers than the Polish, Hispanic and Vietnamese respondents. The Vietnamese respondents noted greater child care and transportation barriers and commented on the need to attend FLCs to attain general legal information. This finding is at variance with previous research and comments made by the other four cultural groups, which most often sought specific legal information.