Separate counters for Travelclub Gold and Travelclub, Business Class, Economy Class, families and groups. At many airports, you can check-in at the gate. Just present your ticket at passport control and obtain your boarding card at the gate. Available for passengers with carry-on baggage only. If you fly out of Brussels, you can check-in right through to your final destination.
Passengers often book a flight but fail to appear when the flight is ready to depart.
It can happen that there are not enough seats on board for all of the passengers who do show up at the gate. On these occasions, a few people cannot travel as planned. A confirmed reservation does not absolutely guarantee a seat. Passengers who are denied boarding are entitled to appropriate compensation. When more passengers appear than the aircraft can accommodate, we ask for volunteers to forego their reservation in exchange for cash compensation or flight vouchers.