Recording the scale, pattern and cost of crime is the first step in identifying those measures which will be most effective.
Monitoring recorded incidents enables the operator to direct resources where they are most needed.
The crime figures do not reflect the passenger's real experience of travel. And yet that experience contributes to a perception of public transport as risky, and can lead to the passenger using other modes of transport or avoiding travel altogether, especially after dark. Operators and the police need to encourage reporting of incidents, and ensure that those who do report receive a sympathetic and helpful response. And incidents which are reported need to be recorded and monitored, so that levels can be measured, trends and patterns identified. Encouraging reporting Passengers and staff experience a range of behaviours on public transport which contribute to feelings of insecurity.