Problem Solving questions - ask these when you want action ideas. Understanding skills include listening without interruption and your ability to use paraphrasing to test your grasp of the message the other person is trying to relay. Conflict handling skills include surfacing objections by inquiring about the presence of concerns or disagreement, searching out the reasons for disagreement and constructively disagreeing with the other person's point of view. Across the board, people are looking to be in touch with what they truly want in life. People are looking for the tools and skills that will help them achieve both a balanced home life and a successful work life.
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