How Two Great Ideas Go Great Together by C. J. Kennedy Voice browsing technology is a rapidly-growing field. Whether or not it proves to be the next internet, it deserves a careful examination in its present form. Voice Browsing The easiest way to understand voice browsing and the voice web is to imagine the the Web itself.
People visit websites and receive visual information.
The voice web has voice sites where the information is conveyed through speech. Financially, voice browsing makes great sense for companies, as it costs around a dollar a minute for human operators to interact with customers but only around 10 cents a minute for an automated system. Corporate use of voice browsing is primarily used at banks and airlines. Internationally, SpeechWorks partners with E-Plus in Germany, Singapore Telecom, and Credit Lyonais in France. During the week of January 14th SpeechWorks announced a partnership with GM's Onstar system, to replace the human operator with a voice recognition based system.