Yes, Netzee On-Call produces a report tracking customer activity on the system by transaction type, transaction volume, and time of transaction. Also, other conditions such as customers using invalid PIN numbers will be tracked. The report, reflecting month to date information, can be printed anytime you want it reviewed. The basic Netzee On-Call system starts you out with the ability to have four incoming phone lines. We recommend that you use at least two of them.
Optional configurations allow for additional lines as desired.
Yes, if your existing phone system has that capability. Additionally, your local phone company may offer a service that can transfer these calls to a designated incoming outside number. The Netzee On-Call system will not run properly without the special configurations. Installation and training takes approximately 1-2 days. At least two people should go through training - one to act as the system operator and another to act as a backup.