Based on our experience and expertise, coupled with our support certification for hardware and software that runs in your environment, we can provide a high level of technical support. We will support multivendor hardware and software equipment, including installation, configuration, usage assistance, service coordination, and usage reports. Contracting and billing 1. The length of your IBM EUS contract is determined by the type of coverage you choose. For our incident-based contract, the contract duration is the shorter of 12 months from the contract start date, or until all incidents are used.
Multiyear contracts are also available.
For details, talk to your IBM sales representative. Help is also available through IBM Global Financing . Customer responsibilities 1. You must assign an internal focal person and a back up person as designated contact points. You also need to provide us with specific information to complete a customer profile and maintain confidentiality of the access code.