A Monitor will come into the room and observe the proceedings. If there is disagreement, the parties involved are asked to refrain from disrupting the room. In most cases, any further disagreement is averted. Monitors can answer questions regarding the many features and options available here. This may include guiding visitors to various parts of the site for rules, options, and links.
Monitors also help newbies navigate our site.
Monitor capabilities are limited. A Monitor cannot see what is taking place in private chat sessions. As such, a Monitor has to rely on information provided by other visitors, or information that can be observed directly. A Monitor is discouraged from acting without first observing the offending parties. I think I get it now.