I also told him he was always welcome at zip and was considered a lifetime member of the team. The tragedy for the company was that this was a case of good intentions being dashed by poor timing. Yet we also dedicated extensive resources to remedy that problem and to hire support for him. Although J.J. never complained, we realize help came a little too late. The only good thing to come out of this is that top management now has an ingrained commitment to be more attuned to such situations and to act more quickly.
Mistakes are a daily part of any startup.
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