Sales tax is only returned by the state when the full payment is refunded. Since the Used Vehicle Warranty Law does not require the dealer to refund the sales tax, you may not be able to recover this cost. If the dealer will not refund your money, you have several options. You may seek mediation, arbitration, or file suit in court. This allows both parties to reach a mutually acceptable solution with the help of a facilitator.
Mediation is voluntary, requiring both parties' consent.
Arbitration is an informal and inexpensive way to resolve your complaint. In arbitration, the consumer and the dealer present evidence about the condition of the vehicle to an impartial person. To qualify for arbitration, you must meet the criteria outlined in this pamphlet. The purpose of the arbitration hearing is to determine whether or not your vehicle qualifies for a refund under the Used Vehicle Warranty Law. If the arbitrator determines that your vehicle meets the standards of the law, you will be awarded a full refund.