BBB CARE is a customer assistance program designed to help businesses and their customers resolve problems through mediation techniques and, if necessary, arbitration. Grown out of decades of BBB dispute resolution experience, and drawing on the experience of over 5,000 BBB arbitrators, mediators and staff, BBB CARE provides businesses and their customers with the chance to quickly address disputes at low cost and without the need to engage attorneys or the legal system. More than 100 Better Business Bureau offices throughout the United States offer the BBB CARE program. Over 58,000 businesses have committed to the prompt, friendly resolution of customer complaints through BBB CARE and related BBB dispute resolution programs. Keep lines of communication open between disputing parties.
Relay offers, write up settlements, verify performance of settlement agreements.
For cases not resolved in the earlier stages, coordinate and conduct an arbitration hearing that provides a binding resolution to the dispute. Parties to disputes can avoid protracted wrangling and even litigation by using the BBB as an impartial third party. Participating companies may use the BBB CARE logo to announce their affiliation with this BBB customer assistance program. Before doing business with a company, call the BBB for a report on the company. Or, look for the BBB CARE logo on a company's premises or in its advertising.