It will only take a couple of missed deadlines reports before offenders start taking their responsibilities to the project more seriously. 7 - Get help. Frequently, the organization's quality manager is selected to be the ISO 9000 management representative. This seems logical because management sees ISO 9000 registration as a quality department issue. This is a false perception.
Quality is a line management issue.
To avoid shunting the responsibility to the quality manager, form an ISO 9000 oversight group or executive support group. They need to promote and support the ISO 9000 project by ensuring their people contribute as needed. Members of this group should meet at least quarterly and receive brief reports of the project's progress. Some companies put ISO 9000 as an agenda item on the executive steering committee's quarterly agenda. The second group should be the implementation team.