The job has made him a better citizen of the road. We see so much out here. It puts a fear in a person. And I have actually figured out that if I drive a little slower, I get home the same damn time. Being a hero for a living isn't bad, either.
People are very appreciative.
I didn't think they would be, but they are. Patel tells a story about staying with a woman an hour past the end of his shift until a commercial tow could get to her. Most of them didn't even know the program existed. And then there's the comic aspect of the job. Patel once stopped to help a man who was out of gas but insisted he wasn't.