Once you have set your goals, share them with your callers as often and in as many ways as possible. Post them on the walls, repeat them at every meeting, create slogans based on the goals, etc. Top Sharing Results Daily Share results with your agents daily and in as many different ways as possible. Results can be a guide to improvement opportunities and provide an objective basis for performance evaluation. Top Motivating With the high levels of rejection encountered in most outbound campaigns, motivation is critical.
Motivation consists of recognition and incentives.
Recognition is the positive acknowledgment of an accomplishment or effort. It can be informal, a verbal pat on the back, or formal, such as a plaque for caller of the month. The keys are to use as much of each kind without diluting the purpose and to spread it around so that every caller gets some positive recognition. Incentives are games or contests. Team games can be especially effective at building camaraderie.