After restating, the mediator may ask questions to understand the situation better if they need to. The second disputant tells their side of the story and the mediator restates what they said. Mediator restates the feelings of each disputant. Mediators summarize the problem and ask both if that is correct. Restate their possible solutions.
Mediator asks each disputant what they can agree to do to solve the problem.
Both disputants agree to a win-win resolution. Write the agreement and close.