The definitive global resource for helpdesks, customer relationship management and technical support. An interesting innovation for real time conversation.
Organizations Including help desk, call center and related.
Useful conferences From around the world. Related books, Related magazines Including numerous vendor-specific and University specific resources. Resources compiled by contributors Online help desks, links to reports, Duke University's SLA example and much more. Learn from what others have offered to share. Other Internet resources White papers, manuals, call center FAQ, staffing issues, surveying tips, outsourcing information and much more.