It's just amazing how bad these things can be to work with. On designing the PalmPilot. We took that to heart. We knew people would want something that's reliable and intuitive and quick, very quick. Faster than paper.
Products can do complex, sophisticated things.
But the user experience has to be simple. We used that as a design concept. On the competition's designs. In our world, when we did the PalmPilot, there were no successful products in this category. I wasn't competing against any particular product.