Poor or ineffective cost control or cost reduction management can lead not only to slashed budgets and staffing, but to an overall reduction in quality customer service. If you are a call center manager or director faced with the daunting task of bringing runaway costs in line, or are being asked to maintain performance on a newly reduced budget, then this is a seminar you won't want to miss. Cost accounting is one of the oldest management techniques known to business, one that can be learned and executed successfully once you understand what cost factors are involved, how to analyze cost accounting reports to get a clear picture of financial reality, and which costs you can most easily adjust with minimal or no adverse effects on organizational performance. Don't miss this unique opportunity to attend a seminar on financial management specifically geared toward the call center environment. To learn more about these books, click on the open book icons to the left of each title.
Payment is due prior to the seminar, including payment on purchase orders.
If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference. Cancellation Policy . Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible.