This library service is comparable to Emailrobot's, but we found it slower and harder to use. All the products produce reports that allow you to assess service levels. IMC offers a huge number of HTML reports that slice and dice system performance as finely as you please. The IMC manual details how to automate report production. Emailrobot includes the ability to compare departments' and individual agents' performance and graph their productivity over time.
Reports can be output as HTML content for online display.
The reporting in Calypso Message Center is adequate for basic system performance analysis, but there's a lot of room for improvement. Mustang's IMC uses a central server that routes and filters all messages. An IMC Agent Client, which runs alongside any standard e-mail client at the agent's end, connects to the server via HTTP to queue and manipulate messages. IMC's Agent Client is available for Windows and Java. The IMC server can employ a number of tools to process incoming messages, including autoresponders and filters, as well as techniques such as sophisticated processing using scripting languages through the Windows Scripting Host.