Outreach, Referrals, and Linkages 6. COZs and their partners coordinate a system of outreach, information, referrals, and linkages that ensure family access to services and supports. A variety of strategies are used to provide information on choices of programs and services that are culturally and linguistically appropriate and at literacy levels reflective of the population. The COZ links with existing community networks to disseminate information and provide eligibility information on new and existing programs. The COZ responds to requests for information and referrals in a timely manner and follows up on referrals made to ensure that families have made successful linkages.
Partners develops strategies to assess the quality of the referral system.
COZ Delivery Model Governance and Administration 7. The governing body meets regularly and documents their activities and decisions. Mechanisms are in place for broad partnership participation and input to the governance. Family Leadership 8. COZs provide families with opportunities for leadership roles in all aspects of the COZ initiative.