A sick leave policy is used as an example of how employees can turn a policy that encourages people to be sick, to one where employees feel an incentive to come to work. A somewhat comprehensive list of policies is also included. Chapter 17 is new to this edition. It is a bit of a review, and also a test to try out your people management skills through various scenarios that are provided. While much of the book deals with negotiation principles in one way or another, this chapter presents some new concepts and reviews others.
Negotiation skills are perhaps the most important skill that a manager or supervisor can develop.
They can give a person the confidence to work towards solving new difficult challenges that may crop up, ones that may not be discussed anywhere in the book. I trust this publication will stimulate positive action, and hope you will put into practice some of the ideas found here. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written permission of the publisher and the author. Printing this electronic Web page is permitted for personal, non-commercial use as long as the author and the University of California are credited.