The trouble is they want the Disney version of travel abroad, all the comforts of home without any nasty surprises. These clients frequently come home complaining about how awful the food was, how pushy the foreigners were, and how overrated the destination was. It saddens me. No, and you can't return a purchase from Bloomingdale's to Macy's, either. Hope this helps.
People have such odd ideas about travel.
It's a fun business.