They have learned to deal with conflict e. The culture supports the process j. The design of the organization facilitates change and performance k. The organization processes information effectively l. The organization learns m.
Organizational members understand and have the reengineering and TQM skills o.
From this perspective, the principles of Total Quality Management and Reengineering coupled with the organizational requirements for successfully implementing them comprise the themes of the course. Successful change requires a knowledge and understanding of human behavior in organizations. This course will focus on those aspects of human behavior that will allow successful change to occur. This course relies heavily on active participation of class members and class meetings will be devoted primarily to case discussion and various experiential experiences related to human behavior in organizations. There will be two examinations, a mid-term and a final, as well as a group integrative project paper.