Customer service and customer satisfaction are both key in today's workplace. Yet poor service is still a major concern within companies. Dissatisfied customers equate to lost profits. Have your employees benefit from this training to learn how to better serve your company's customers. By understanding customer expectations, effective communication skills, how to handle special or difficult customers, how to handle complaints, and keep customers satisfied, your employees will be better equipped to handle the challenges of today's customer service marketplace.
Participants practice how to handle customer complaints.
Employees discover how to employ active listening skills with customers. Proper ways to talk to customers are covered. Nonverbal behavior and its impact on relationships is examined. Methods to handle difficult customers are covered. The workforce in the new millennium is looking very different then the workforce of 30 years ago.