Both parties tell their side of the story to the mediator. Summarize both parties' side of the story. Make sure you understand the conflict. Make sure the parties understand the conflict. Identifying Facts and Feelings 1.
Parties tell their side of the story to each other.
Bring out facts and feelings of what the parties say. Have parties change roles. Summarize the facts and feelings of both sides. Generating Options 1. Ask both parties how they can solve the problem.