Minimum 18 months experience in similar role handling customer database processing and analysis Experienced in Relational Database Management Systems Experience in card marketing, retail marketing, brand marketing, relationship marketing preferred. Strong PC knowledge especially in Microsoft Office applications. Detail-oriented and meticulous with strong analytical mind. To develop and implement motivational and incentive programs to improve staff performance and work environment morale. An ability to operate both at the day to day tactical level as well at a more strategic level.
Problem solving and imparting guidance and professionalism is also critical.
An ability to interact and lead across all levels of the organization and build strong partnerships is essential. The Person Minimum of 3 years supervisory experience with at least 2 years in managing a dynamic call center. Degree in Business Management or Administration is desired Leadership Qualities with good communication and interactive skills. Able to be decisive in high-pressured environments. Strong analytical skills with the ability to analyze data, draw conclusions and implement corrective actions.