The City of Concord maintains the service from the property line to the main. The property owner maintains plumbing from inside the house to the property line. However, if the call comes in after regular hours, or on a holiday, we will advise the home owner that if we respond and the problem is on the section of pipe that the home owner is responsible for they could be charged for the time and equipment expended by our response. The crew does mainly two types of work. These include maintenance and new construction.
New construction Install a new service line or hydrant line for a new building to the property line.
When we do this work the crew serves as a contractor to the person requesting the services above and we charge the customer for these services. We will give an estimate at the customers' request and if the estimate is accepted, the customer has to give a deposit in the full amount of the estimate before we start any work. After the crews have completed the work, the customer is refunded any of their deposit that was not used. For further information regarding water services go to the Frequently Asked Questions page. All rights reserved.