Effective SLM depends on IT or the service provider providing the particular service that the customer needs when the customer needs it. This site gives IT users a forum to learn, not only about the theories behind SLM, but how their internal practices compare to other companies' best practices within their industry. This service level management initiative is a good example of how service levels are coming to the forefront of customer deployments, in many ways becoming more important than features and functionality. This Web site is an excellent way for us help our customers learn more about SLM best practices. Service level management is critical for companies who want to survive in today's fast paced e-business environment.
Research is currently underway to add additional data gathered from global organizations.
About BMC Software One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. The company is headquartered in Houston, Texas, with offices worldwide. About PricewaterhouseCoopers The Management Consulting Services practice of PricewaterhouseCoopers helps clients maximize their business performance by integrating strategic change, process improvements and technology solutions. Through a worldwide network of skills and resources, consultants manage complex projects with global capabilities and local knowledge, from strategy through implementation. Drawing on the knowledge and skills of more than 150,000 people in 150 countries, we help our clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world.