Upgrading never stops because you have to keep in phase with the changes clients as well as other firms are making to their technology. And now the courts are driving the process. Until she set up the Information Technology Managers Group there was little formal interaction between IT managers in law firms. Most had been members of the Wang users' group but with the demise of Wang the group had dissolved. It took Frew a month to compile an email list of IT managers, discuss the proposals with them and organise the first meeting.
Meetings are three-monthly, without fixing a date in advance.
Near the time, Frew nominates a date. She'll be lucky if 50 per cent can make it. Then new dates are negotiated to meet the needs of as many members as possible. Members don't want an agenda. And they don't want meetings any more frequently than quarterly.