I have forgotten my password. The staff will be able to reset your password for you. Return to Top 5. The reason why a file cannot be opened is because your computer does not recognize what format the file is. In a case such as this, you would want to send the person a message asking them what format the file was saved in.
Most software packages have the ability to open many different types of files.
Once you know what the format is, open your software package. When your software package tries to open the file and doesn't recognize it, you will be prompted to indicate what format the file is. More times than not, your software package will be able to open the file. If you are part of the Champlain College community, please feel free to e-mail any suggestions or comments regarding this web page. E-mail messages and phone calls are only accepted from the Champlain College community.