I have to be totally aware of what the needs of the customers are so that when we design the application we include the functionality for those people. Have an integrated suite of products, Jeff recommends. Offer real-time information. Enable customers to e-mail the bank, so they won t need to call in and be put on hold. Positive Pay Web banking also enables the banks to provide corporate customers with positive pay capabilities in a much more efficient manner, Jeff adds.
Positive pay enables the customer to send check information to the banks before checks are cashed.
This helps protect against check fraud. The biggest issue on positive pay is getting that file to the bank, Jeff says. The banks often have only 1-2 platforms they can accept. By receiving this information via the Web, the bank doesn t have these platform concerns. Customers are moving to intelligent disbursement, in which they pay their customers by different methods, such as controlled disbursement checks, ACH payments, etc.