Harris Wofford is a former senator from Pennsylvania and the current CEO of the Corporation for National Service, the agency that administers the AmeriCorps program. It's strange for an AmeriCorps advocate to complain about the use of anecdotes.
Proponents always cite examples of trees planted and children mentored.
Since there are bad as well as good experiences, the only way to honestly assess the program is to look at both. This makes it hard to know how much good is actually being done by how many people. These inadequacies in a private group are bad enough. They are particularly serious when they involve a government program that people have no choice but to support. However, lack of financial accountability is unacceptable even in the Defense Department.