Nobody had ever thought to ask what he needed. Instead, they expected and demanded things from him, and they were disappointed in him when he made mistakes. Despite his wealth of knowledge, he didn't feel loved and certainly didn't know how to love others. He was a frightened little boy who was lost and couldn't help but act out as he tried to find his place in the world. Children sit in front of their computers and televisions for 8-10 hours a day.
Most adults do the same.
Information itself isn't bad, but we get distracted by it. We convince ourselves that we're accomplishing something when we're not going anywhere that really matters. If we don't feel loved and don't know how to love each other, all our knowledge is worthless, and the world is a dark place indeed. As a physician, I've stood at the bedside of many people as they approached the end of their lives. I don't recall a single one of them wishing they'd spent more time in the library or on the computer.