Depending on your question, we will answer immediately or get back to you with an answer. We will notify you by postcard or email when your item is available to pick up. So that we can notify you, include your campus or local phone number, email address and campus address on every ILL request. We notify you by postcard or email when items are ready for pick up, and you pick up items at the ILL office. Each institution that we borrow from decides how long you can use their items.
Most loans are for about three weeks.
Usually, but not always. If you think you will need to keep an item longer than the original loan period, ask the ILL office staff if the item can be renewed. Inquire at least five days before the due date so that we have time to contact the lending institution and confirm your renewal before the item is overdue. Most libraries will allow at least a two-week renewal. We will contact you if your renewal is denied or if the renewal is for less than two weeks.