The internet is quickly changing the face of citizen relations with the government.
New technology offers instant information at little or no cost.
The on-line environment creates new levels of efficiency and speed in communication and dissemination of. As information is ported to the web, people can quickly locate anything they want. People expect to find answers to all of their questions on the web. Web enabled citizens also desire government services. Agencies are actively developing sites to renew licenses, and file documents over the web.