The more detailed your description of the problem is, the faster we can solve the problem with you. The staff of the Distance Education Division endeavors to answer tech support emails within one business hour of receipt. We do not answer emails late at night or on the weekends, when our offices are closed. Who You Should Contact and When Below you will find a breakdown of problems into general areas, as well as important contact information. All hardware issues must be resolved with the manufacturer.
Most companies have Web sites with extensive help information.
The Distance Education Division will not provide technical support for these common software applications. If you can't get a connection to the Internet, but your modem seems to be working, you'll need to contact your Internet service provider. However, the Distance Education Division cannot assist you with email password issues. The Distance Education Division should be your primary point of contact for questions relating to the delivery of your course content. This includes issues such as viewing and listening to RealPlayer lectures, animations, the Bulletin Boards, and LiveTalks within courses.