Information Analysis Maryam Alavi specializes in knowledge management and learning in organizations, as well as the impact of information technologies on individual and group learning processes. They look at online presence as a technology issue-just having a website. A lot of issues around online presence deal with streamlining internal processes and activities to be able to serve customers better.
Online presence is primarily a business issue.
Technology plays a role in support and leveraging. E-business is about business, not about technology. It's vital that companies create an environment that promotes learning and knowledge sharing inside the organization as well as with customers and with suppliers and partners. I've tried to develop learning environments that use technology to enhance either the efficiency of learning or its effectiveness from a student's perspective. The amount of information that can be made available to students nowadays is just mind-boggling.