We do not operate directly on our world, but rather through our perceptual map of the world. NLP is a model of the mapping processes. The positive self worth of the individual is held constant. A distinction is made between self, intention and the behaviour an individual engages in. The person with the most behavioural flexibility in a given interaction will control the outcome.
Resistance is the result of inflexibility on the part of the communicator.
Failure equals feedback. There are no mistakes, only results. Without failure and mistakes, learning would be impossible. The highest quality of information in an interaction is behavioural information. Individuals communicate at two levels - conscious and unconscious.