Nonparametric tests indicate that environments identified as safe or near-safe bear less than a 1 percent risk of a currency crash. In a global research effort involving more than 800 companies, the author uncovered so many wanna-dots making the same kinds of mistakes that it almost seemed they were following a How Not to Change guide. In this article, Kanter creates just such a guide, offering ten pieces of antiadvice that expose the tendency of wanna-dots to make only cosmetic changes when deep transformation is required. In the process, the Q profoundly transformed business. Yet, in the deepest of self-sacrifice, the Q ultimately gave up its tail so that all organizations could become even better.
Quality is no longer the leader's objective.
Creating values is.