Process stakeholder An individual who has an interest in the conduct of a particular process. The individual who focuses on the process of benchmarking and makes that process easier for the team. Questionnaire A set of questions for obtaining statistically useful process or personal information. Reengineering The radical redesign of business processes, organizational structures, management systems, and values of an organization to achieve breakthroughs in business performance. Reverse engineering A comparison of the product characteristics, functionality, and performance with similar products made by competitors.
Root cause The fundamental causal reason for a particular observation.
The practice of searching for information about a particular subject area from indirect sources. Short-term goal Goal that may be accomplished within a short time frame, usually less than one year. The plans and means to achieve the goal for a particular objective. Strategic benchmarking A systematic business process for evaluating alternatives, implementing strategies, and improving performance by understanding and adapting successful strategies from external partners who participate in an ongoing strategic alliance. A statement of the persistent ambitions of a company that helps to guide its decisions for resource allocation and goal setting.