If the agency is caught by the police or government inspectors, they blame the staff and deny any official involvement by the agency administrators. Because it is common for patients and families to be caught up in the emotional upheaval of the moment, hospices can easily manipulate families or patients into facilities against their will, or simply not provide certain services which the family or patient is not aware of, even though needed. Why patients and families are vulnerable is not difficult to understand. But why hospices would exploit the very patients and families they serve, that is intolerable as well as illegal. Those hospices which provide quality hospice care cannot understand the fraud that occurs in other hospices.
Most staff are so dedicated and caring.
Knowing what services should be provided will help you avoid being exploited.