They run continuously between 9am and 4pm and take about 60 minutes. They last about 90 minutes. Guided tours may be cancelled or curtailed at the management's discretion due to performances, rehearsals or other activities. Patrons holding tickets may transfer to the next available tour or obtain a refund. A pleasant arcade of shops on the lower concourse offer a variety of arts and crafts, souvenirs, and performing arts themed memorabilia, and inside the complex are also additional shops selling officially licensed logo products of the Opera House.
Most shops are open seven days a week.