The purpose of this guide is to improve public awareness of the many existing and new ways to promote resolution of issues between landowners and the petroleum industry. The EUB encourages companies and residents to take full advantage of these measures. If you do not have access to the Internet, paper copies of EUB materials are available from EUB Information Services. We encourage residents with concerns about new or existing oil and gas developments and facilities to contact the operating company first. Our experience suggests direct contact with the company results in faster responses, the resolution of many issues, and better industry-public relations.
Most companies are good neighbours and work well with landowners.
There are eight field centres across the province whose inspectors are available to respond to and investigate all public complaints on a priority basis. The most common complaints relate to odours, public safety issues, flaring, smoke, noise, and spills. Complaints outside our jurisdiction are forwarded to the appropriate agency. The EUB also supports and participates in the formation of community advisory groups. These groups provide citizens with an ongoing forum for raising concerns about future development plans and specific facilities operated by a number of companies in a larger region.