He feels the ultimate form of feedback is a scorecard. And it works. Not just in keeping score, but in improving the score.
People actually improve their performance just because someone pays attention.
Tarkenton relates how Andy Grove, president of Intel Corporation, the California semi-conductor manufacturer, uses a scorecard technique in his business. For years, the performance of the Intel facilities maintenance group, which is responsible for keeping their buildings clean and in good shape, was mediocre. No amount of pressure or inducement seemed to do any good. Then the company initiated a program in which each building s upkeep was periodically scored by a resident senior manager, dubbed a building czar. The score was then compared with those scores given to the other buildings.