Several organizations are ready to help you resolve problems. The Direct Marketing Association Consumer Line acts as an intermediary between consumers and direct marketing companies. Their site offers an address for complaints. Since 1963, Call For Action has used volunteer professionals to assist consumers who have encountered problems with businesses, government agencies and other organizations. Their services are free and confidential, and you can use the site to find the office nearest you.
Online forms make filing a complaint easier.
Do Have Recourse , you can learn what the Better Business Bureau is doing about Internet fraud and link to a form. At the National Fraud Information Center , you can download a brochure on safe online shopping, report fraud, or fill out their Online Incident Report Form . The Federal Trade Commission has an online complaint form , as well as many informational pamphlets on e-Commerce and the Internet. Although the FTC cannot resolve individual problems, it can act against a company when a pattern emerges. Paying by credit card offers some level of protection when shopping online.