Provides, based on the validated test results described in subparagraphs 5.4.1. and 5.4.2., above, the Deputy Under Secretary of Defense for Logistics and Materiel Readiness with a proposed set of time definite delivery standards that has been fully coordinated with the Military Services, the Defense Logistics Agency, and the United States Transportation Command for use throughout the Department of Defense. The proposed standards must be consistent with the warfighting needs, readiness goals, and logistics cost goals of the combatant commanders and the Military Services. Assists the Commanders of the Combatant Commands and the Military Departments in their preparations and plans to capture retail data for inclusion in customer wait time performance measurement. Uses the customer wait time measurement to assess the performance of the DoD supply chain. Uses the customer wait time measure and time definite delivery standards as a basis for process improvements.
Measurement begins with entries in automated systems.
Initial efforts at measuring customer wait time are focused on spare and repair parts. As the measurement matures, it should be expanded to include other commodities. The DoD Components are required to use the customer wait time measurement and shall apply time definite delivery standards to their respective logistics processes once they are developed. This instruction is effective immediately. Enclosures - 2 E1.