Substantial productivity gains are possible in situations where users are required to view the computer monitor for the entire work day. Increased demands for information from injured workers, employers, health care providers, attorneys and courts created heavy case loads which could no longer be effectively managed in a paper-based filing and processing system. While the average claim file consists of 175 pages, complex cases can run to more than 450 pages. In designing the system, it was important to provide workers with the best equipment available. Readability is a primary concern to users.
Reliability is also an important consideration.
We have a true partnership with Cornerstone and can rely on their service and support. The benefits of the WISE system include more effective use of time, staff, and other resources, resulting in improved customer service and reduced costs. Response time is now seconds instead of days, permitting the prompt payment of claims and the faster return of claimants to their jobs. Increased productivity has been achieved without proportional staffing increases.