Module 6 explains the professional ethics and responsibilities of the reference process. The steps of the process are summarized here . Finding out what the real information need is. Finding the information that will meet the need. Making sure the patron's need really has been met.
Reference work is a process that includes mediation and follow-up.
Summer reading program, outreach at Wickliffe Public Library. Part of good reference service is letting people know what services and resources are available at the library. This is the first step - outreach. After all, you have to reach people to find out the information needs in person, on the phone, or on the Internet. It should employ those media most effective in reaching its entire clientele or selected segments of that clientele, as appropriate.