It begins with the explanation of the six steps of the registration process from the viewpoint of the front desk agent, the function of pre-registration activity, registration records and registration cards. In addition students will identify factors that influence room and rate assignments during the registration process and procedures for establishing the guest's method of payment at registration, describe the front desk agent's role in addressing special requests from guests and techniques used to up-sell guests during registration. The function and different types of accounting systems are summarized including the transient folios used in the front office. The student learns to identify the five functions of the night audit and the role and duties of the night auditor. A practical description of the tools used by the night auditor to balance the day's transactions, the goal of daily and supplemental transcripts.
Most hotels practice some sort of revenue management and there is a shortage of qualified personnel.
The intent of this course is to teach how to effectively implement commonly used yield techniques, information technology, discount allocation, yield statistic, achievement factor, revpar, equivalent occupancy, etc. Describe the origins of hotel restaurants, institutional food service and the role of management companies in institutional food service operations. Explain the advantages and disadvantages of outdoor sign, newspaper and magazine advertising, radio, television, and direct mail advertising. The evolution of computer systems from mainframes to portable computers. A description of the data processing cycle and the advantages of electronic data processing stand-alone computer systems that may be interface with a hotel property management system as well as basic features of Front Office applications common to hotel management systems.