No decision is forced on the parties. With the help of the mediator, the parties themselves come up with the solutions that will meet their needs and interests. All communications in mediation are confidential. The parties control what they want the mediator to know. The expectation is that the parties will be open and forthcoming with information and ideas for resolution.
Mediation allows for creative solutions to disputes.
Often parties come away from the mediation process with benefits that would not have been possible if litigation, investigation or arbitration processes had been used to settle the problem. The mediator can help remove the emotional and confrontational elements from the discussion of the issues. The emphasis is on working together to solve a problem without an admission of fault on anyone's part. The mediator arranges for the mediation session which the parties attend. If they wish, the parties may be accompanied by a person of their choice.