The Navy Family Ombudsman Program is designed to provide better and faster communication between Navy families and Navy officials. Navy commands and all deploying units have an Ombudsman - a spouse of one of the command's active duty members. Ombudsmen are primarily a liaison between commanding officers and families. They can speed up communication between ship and shore, passing along ship schedule changes and other information so that your family is always informed. In addition, Ombudsmen can give you information on services or help with a crisis if you are unable to resolve the crisis within your own capabilities or resources.
Ombudsmen assist individual families with information, problem solving and a helping hand.
But, as in all things there are limitations. Refer you to financial aid. Support Group meetings or Newsletters, etc. Be a listening ear, a smiling face. Provide you with complete mailing address information.