Think of ways to include them as partners in a positive solution to the problem at hand. Keep your wits about you . Despite the chaos of the situation swirling around her, Dowd-Mikolajczyk did not become rattled. I tried to keep my own sense of what had to be done and keep my wits about me. Then she set about dealing with the immediate tasks at hand, one by one, in a calm and resourceful manner.
People typically understand circumstances getting out of control.
They don t understand you getting out of control. Keep it light, yet businesslike. You always want to appear professional, that is to say, businesslike. However, be careful of coming across as impersonal, uncaring or unreachable. I think what professional means to some people is a certain managerial style.