Those were agonizing moments for everyone around.
Most dispatchers like to keep their response time under five minutes.
Thursday night in DeSoto, it was closer to 50 minutes. Plumlee, who oversees EMS service for DeSoto, has begun an investigation. He has requested 911 tapes for a three-hour period that night. He knows the call came to a building being converted into a regional dispatch center for Desoto, Duncanville and Cedar Hill. Each city's EMS ready to stand-in for the others when need be, saving time and money.