Corrective Action . The corrective action system focuses on identifying the root cause of quality concerns and any corrective action required. Handling, Storage, Packaging and Delivery . Procedures outline practices that protect products from damage during manufacturing and shipping. Quality Records .
Quality records provide an audit trail for internal and external auditors.
Internal Quality Audits . Specially trained teams verify that the Quality System is working by evaluating the same 20 elements required by the external auditors, on an on-going basis. Training records are maintained for every employee showing their levels of expertise. Where servicing is specified in the contract, procedures are established to verify that servicing meets the indicated requirements. Statistical Techniques .