Let us know . Your first step, of course, should be to contact the seller and return the product for a refund. If the item is damaged during delivery, the seller likely will take it back. If the seller's sales policy makes no mention of not accepting returns and refunds, it is your right to request a refund. Be aware that the law allows some leeway in the area of subjective product grades.
Opinions can vary, though.
During a dispute, a court might judge the circumstances. With that in mind, buyers do have some power in regard to inappropriate grades applied to property. If a seller breaches the contract that acceptance of payment and delivery of merchandise assumes, there are several organizations that will process your complaint and possibly instigate criminal proceedings against the seller. You can and should also alert the seller's local police department and the consumer protection unit of your state attorney general's office, not to mention the National Consumer Complaint Center for Internet Fraud, False Advertising and Breached Warranties. Lastly, there is always the possibility of filing suit.