This chapter looks at a number of factors that influence employee behavior and what the implications are for management practice. Behavior is defined as the actions of people. Organizational behavior is the study of the actions of people at work. A. Focus of organizational behavior.
Organizational behavior focuses on two major areas.
B. Goals of organizational behavior. The goals of OB are to explain and predict behavior. Attitudes are defined as evaluative statements concerning objects, people, or events. There are three components of attitudes. Cognitive component defines the beliefs, opinions, knowledge, or information held by a person.