All rentals and purchases include one study guide at no charge. Every day in every work situation, managers find themselves dealing with a range of human behaviors and many emotionally-charged situations. Knowing basic principles of psychology is an essential part of successfully managing difficult dilemmas. For example, appreciating the essence of reinforcement can enable you to reduce tension and conflict by bringing out the best in employees.
People also make common mistakes when judging why others behave as they do.
Knowing about biases and stereotypes can help to avoid these pitfalls. Conflict and stress can impair efficiency and productivity in the workplace by creating disharmony and resentment. Conflict may involve disagreements between employees, or between an employee and a supervisor. In this course, we will demonstrate the most effective ways to intervene in conflict so that the result is constructive rather than destructive. Stress due to work pressures and family difficulties can distract employees.