Coleman's off-handed comment eventually spawned Special Work Action Team, Coleman's venture into residential and commercial insurance repair work. Coleman is not alone among builders and remodelers turning to insurance companies and their policyholders to supplement or replace their core businesses. Winning those repair and restoration jobs, however, requires a solid reputation and the ability to deal sensitively with traumatized homeowners.
Repairs are unplanned and very stressful to homeowners.
You have to be able to act quickly and to let them know that you're going to take care of them. Getting insurance repair work is similar to other contract jobs, except there's a third party the insurance company at the table. Although insurance companies usually provide customers the names of local contractors upon request, most state laws notes Mike Moriarity, an underwriting and claims adjuster with Great Northwest Insurance in Boise, Idaho. Once all parties agree to the scope of the work and a price, the contract contractor. We tell them not to sign it over until the job is done to their satisfaction.