Belief that continuous learning and innovation will sustain competitiveness 11. Acknowledge their mistakes. Acknowledge the diversity of people, opinions, skills and experience and make explicit the value of differences to the organization s success Be extremely visible and have many one to one conversations with people. People are highly unlikely to fully express themselves with people they do not know and trust. Make the ground rules for communication explicit.
Organizational members utilize existing knowledge and skills.
Breakthrough thinking occurs when a future is envisioned that bears no resemblance to the current reality. Organizational members are completely shifted and require new knowledge and skills.