The original programs were cumbersome and difficult to maneuver through. If you weren't computer literate, you had a big learning curve to overcome the intricacies of the program. This data is then communicated to the host computer either directly, over a phone line or even wirelessly. Even creating graphs and unique reports is easy with only a little training on the desktop software. As our customers request more information, we will be forced to find easier ways of collecting and reporting.
New technology can save both time and money.
That data will enter these systems either through bar code scanners or electronic writing pens. Your customers will no longer be calling you, they will just log onto your Web site and look at whatever information pertains to their account. They won't have the patience to wait a week, or even a day, after their service is complete. There will be many who scoff at this, but I can assure you that this technology is already in place and functioning in many service sectors. I, personally, never go into a bank anymore.