Employees have regular contact by phone, by memo, or in person with senior administrative management staff and with managers of local offices for the purpose of responding to questions of a technical or policy nature relating to the administration of unemployment insurance, unemployment insurance tax, or employment services. Employees in this class have periodic telephone contact with counterparts in other states in the performance of their duties. They have periodic telephone contact with the public to respond to general and specific questions or to collect information relating to agency programs. Employees in this class have periodic telephone contact with the Department of Labor relating to the administration and application of Federal regulations to the programs administered by the agency. Assignments are given in general terms with a due date and are reviewed upon completion.
Positions require occasional overnight travel in state.
They require the ability to maintain harmonious working relationships with co-workers, other agency employees, local office managers, and members of the community. General knowledge of the laws, rules, policies, and procedures specific to unemployment insurance, unemployment insurance tax, or employment services. Skill in interpreting regulations and expressing them in a clear, unambiguous manner. Skill in preparing clear and concise written reports of a technical subject matter. Ability to learn the organizational and operational structure of the agency.