Management is too unfamiliar with technology and buys into consultants without thinking of the price tag. To avoid that, some firms report success in asking clients for direction. Invariably IT issues come up in the conversation. In the end regardless of where firms report spending the IT dollars, being at ease with the choices made is still elusive. When we make commitments, we wonder if we're doing the right thing, says Granite's Hazen.
New technology has a lot of risk.
But regardless of the risk, many firms say that embracing and growing with technology is the cost of doing business.