Currently, many companies have revamped their call centers for customer services and integrated the Net. Park said, adding that successful business would constantly innovate through the CRMs. Park said its e-CRM solution, including deployment expenses, cost from 80 million to 90 million won for a corporate client that has 10 employees in its customer relations department. The software, named eNomix, offers expanded communication channels and sophisticated analytical capabilities. Spectra will deliver expanded interaction center functionality before this year.
Prices depend on the size of a company's customer base.
Other targets are companies seeking Internet-based CRM initiative without investing months to integrate new software into existing operations. Spectra's first customer is retail bank Housing and Commercial Bank. Spectra will announce more customers in the coming months. The online fantasy gaming company claims up to 10 million registered subscribers and as many as 100,000 gamers play simultaneously at peak hours. The company has now employed 10-odd customer relationship agents with Spectra's software.