As the Internet expands, the need for effective group communication grows as more and more people use computer networks as a vehicle for accomplishing joint work. Yet, utilizing popular programs often leads to limiting and counterproductive results.
Many people cite the experience as frustrating.
Naturalistic observations of how people actually engage existing computer tools while working jointly towards a common goal, revealed a new design for a networked computer tool that directly supports such activities. In this talk, we will examine the issues raised during these naturalistic observations, review current collaboration tools, and explore a modified web browser that supports team productivity. We will draw on material from social psychology and computer science. Products reviewed will include Timbuktu, Lotus Notes, VideoDraw, and VideoMail.