Of course, any of these forms or a generic seven-step form could be used in any industry. Upon request, Manageware will even create custom corrective action forms to match any industry's terminology. In each of the seven corrective action steps, the user can pull up a history of what has occurred in that step for that particular part in the past. This is useful not only in resolving the current complaint, but it also allows the history on this part to be reviewed prior to production to alert planners of possible problems so they can be headed off before they occur. In the same way, QualityCenter 2000 uses the integrated Crystal Reports 8.0 to generate more than a dozen defect history reports based on part number, customer, location, defect code and so forth.
Reports present a bar chart and spreadsheet documenting defect count and related data.
A cost analysis chart shows the individual and cumulative costs of concerns. One service not often found that Manageware provides is the willingness to work with a customer to customize or add forms to the program in order to tie the software more tightly to the company's existing procedures. The latest release fixes several user interface, help menu and database issues, making the software much easier to use. If you already have an older version or want to check out QualityCenter 2000, ask for a demo of the this release and take this forward-looking tool for a spin. Copyright 2000 QCI International.