Contact us . If you're having difficulties with a program other than Prodigy Internet, here's how to proceed. Check out the company's Web site, as many manufacturers offer online help. Check out the user manual. 98 users can easily get this information by right-clicking on the desktop's My Computer icon and choosing Properties .
Problems can occur when software and hardware conflict with each other.
If something isn't working at all, check to make sure all connections are secure and that everything is plugged in. If you've recently moved your computer, be sure to mention this to the tech support rep. If you're having trouble accessing an account, check your Caps Lock key. Write down any error messages you receive. Determine whether you've done anything that's different from your normal procedure, or if anyone other than the normal user has been at the computer.