Tests individual software installations. Position uses logical deduction to identify hardware problems. Monitors lab logs to determine if a lab process is not working correctly, and keeps lab systems running efficiently. Monitors the automatic user update process and makes modifications to user accounts as needed to include completing user name and password changes, moving back-up data, securing data, or dealing with disk quota problems. Reviews Windows 2000 event logs and corrects minor problems or works remotely with system administrator who will assist with the troubleshooting process.
Position completes documentation of software installation process.
Compiles network maps. Maintains Active Director which provides links to other databases. Provides documents to the Help Desk and advisors that will enable them to better support the lab's NT accounts and modems. A bachelor's degree in Information Systems, Computer Science, Computer Operations, Computer Programming, or related field AND one year of professional experience analyzing computer hardware and software needs for users, using Microsoft operating systems, IP networks or other operating systems. A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment may be substituted for the bachelor's degree and one year of general experience.