Coaching a team requires different skills and strategies than does managing the work of multiple individuals. This workshop will help supervisors develop an understanding of both the individual and group dynamics that determine a team's effectiveness. Managing people effectively is very different from managing work. It requires a positive style of leadership that is based on the ability to listen with empathy and to end clear messages. Positive communication skills can help supervisors deal with conflict, provide constructive performance feedback, and handle criticism with dignity and respect.
Positive communication can increase both supervisors' and employees' self-esteem.
Contemporary management practices increase the potential for conflict by emphasizing interdependence, coordination, and teamwork. Because conflict is natural to organization, it can never be completely eliminated. In fact, conflict, if it is well managed, can provide many positive opportunities in organizations. 1. to identify sources of conflict 2. Yet, most of us recognize that it is necessary for the continuous improvement that is standard in today's business environment.