Some of the same things that still puzzle online-learning veterans, says Saul Carliner, an assistant professor at Bentley College in Waltham, Massachusetts. Be ready for these points of confusion, cautions Carliner, who teaches human factors in information design.
Online delivery is about more than training.
There are dozens of unfamiliar terms, and those terms aren't entirely consistent in their meaning. Most large businesses now have intranets and Internet connections, but online learning requires a variety of technologies to create and deliver it. Even those familiar with learning technology are sometimes blind-sided by rapid developments, says Carliner. The proliferation of Web-based training, and the number of companies offering their services in moving training to the Web. The growth of knowledge management, which lets workers learn what they need to know on the spot, sans training.