A user group is defined as a population of users that have common background, capabilities, and goals. For example, a site may be targeted towards both a naive and professional audience. In such a case, we may run 6-8 users from each population. Participants in the usability test are encouraged to think aloud during testing so that their thought processes can be monitored. Participant feedback is collected via videotape and written questionnaires.
Objective data is collected via a generic web browser designed for usability testing.
Additional measures may also be requested by the client. The data gathered in a usability test is both objective and subjective. The report includes general recommendations and specific task feedback. Video clips are also available. The extent of your website's evaluation will depend on degree of examination you chose.