F 3 Employees who are performing above standard don t need to be told how well they re doing. The first step in the performance appraisal process is establish goals and communicate them to employees. The tell and sell interview seeks to inform employees of their progress and get their acceptance. F 7 Role ambiguity occurs whenever a person must assume two roles. T 8 Status incongruency occurs when there is a difference between the person s supposed status and the way he or she is treated.
Most people are more satisfied in larger groups.
F 11 Theory X assumes employees are creative and want challenging jobs. T 12 Theory Y managers believe that external control is not the only way to get people to work toward organizational objectives. A supervisor receives legitimate power from his or her superiors. The democratic leader allows his or her subordinates to do what they want to do. The effective leader looks for heroes who can fire up enthusiasm in the rest of the group.