Price varies depending on the number of seats and users. ViaVoice Technology now provides voice as a more natural user interface to the keypad interaction for voice processing platforms. Supports U.S. and U.K. English, French and German languages. Price varies by vocabulary size and individual implementation. Currently available in U.S. and U.K. English, French and German.
Pricing varies with individual implementations.
DirectTalk Beans for Java ships at no additional cost with DirectTalk. Today, the growth in the Internet and mobile computing have heightened the need for new ways to access information over the Web. As an extension of its strategic agreement with Siebel Systems, IBM today released a Siebel-validated integration of IBM's CallPath Connection for Enterprise with Siebel's eBusiness Applications. The new solution, IBM CallPath Enterprise Foundation, V6.3, will dramatically improve productivity and customer service by integrating incoming telephone calls and Internet transactions with Siebel's comprehensive customer databases and allow contact center operators to effectively and efficiently route transactions and customer information to the right agent at the right time. The joint IBM CallPath Siebel solution will allow our customers to realize lower costs and technical risks, shorten implementation time, and improve overall call center productivity and customer service.