Once citizens can easily access online information and services, the traditional walls of government bureaucracies will become increasingly transparent. They don't know where their money goes. There is a massive disconnect, particularly among young people. Betsy D'Jamoos, deputy assistant secretary with the U.S. Department of Health and Human Services, said the disconnect is more extensive. They don't understand the processes and procedures.
Participation requires that understanding.
Access Accessibility may change how governments are structured. Currently, most citizens are unaware of what federal and state departments actually do. In some cases, duplication of activities and redundant systems could be revealed. We tend to hear things we want to hear and we have to be willing to hear what we don't want to hear. We have to do this quickly.