Different interpretations of rules and procedures can have a disastrous effect. It is frustrating and confusing when you think you have an answer to your question only to find out you have been misinformed. A sound organizational structure and a stable working environment are important to buyers. Buyers need to know that if they make an honest mistake, management will be there to back them up. Recognition Buyers need periodic evaluation and recognition.
Positive reinforcement are important.
Managers know how it feels when faculty and user departments pounce on every opportunity to let them know when their office has done something wrong, and how infrequently they tell them about the good things. Buyers appreciate a good word now and then for the small things like extra effort it took to handle a specific problem. There is a need to be treated fairly with respect to their coworkers and a need to feel management has a genuine interest and concern for how they feel and what is important to them. There is a need for management to show confidence in them and to provide necessary training, not only when they are new to the office, but throughout their employment as new procedures or new techniques arise. Buyers need to know that if they make an honest mistake, management will be there to back them up.