Many staff have obviously learned by trial and error. It would be preferable to make policy and rule changes by August 1 of each year. Participants would like to see more flexibility to use other travel agencies. Many would like to see the process opened up beyond the three approved agencies. Participants would like to be reimbursed for tickets not bought from three approved agencies more easily.
Participants have a great deal of concern about how visitors to the university are treated.
Visitors, especially from foreign countries, should be paid at the time of their visit. Travel advance for the whole trip - one check. Participants expressed frustration over the wait for error notification. Overall, participants would like to see a more customer friendly, respectful process. Ideas included developing a travel help line, more trained travel experts, this is too complex and time sensitive for one person.