If the question is answered incorrectly a second time, the computer explains the correct response. This immediate feedback ensures that students walk away from the computer understanding the proper process used for answering each question. The flexible, self-paced nature of the program also receives high marks from the staff because it allows them to complete the training when and where it is convenient. Great-West Life also makes CBT accessible to all employees by using a variety of technological options. For example, both home and work computers are used to access the computer activities.
Most reading is done at home.
Students then come in early, use their lunch hours, or stay after work to complete the course's computer-based activities. Other times, employees borrow company laptops to complete the activities away from work. The program encourages discussion of payroll issues among staff members. Great-West Life doesn't formally set aside work time for study. However, many discussions revolve around the course.