Retirees, as well as PERS staff, will no doubt be watching the progress of this bill with interest. This increased demand for service is expected to continue until the retroactive payments are issued for House Bill 3349. To help you receive information from PERS more quickly, please leave your name, social security number, and work and home phone numbers if you leave a message for a return call. Staff are returning some messages evenings and weekends. You may also visit PERS' Web page for information and to request forms and publications.
PERS is dedicated to providing the best customer service possible.
When unusual circumstances make that goal difficult, PERS appreciates help from members. Caller ID may block phone calls from PERS Several times recently, PERS staff have tried to return telephone calls and have had the calls blocked. Members who have Caller ID sometimes choose to block calls from unidentified callers. Consequently, PERS cannot return the call and the member does not know that a return call was attempted. Members with this option must either make a return call themselves or unblock calls long enough to receive a return call.