This is a one-time assistance program. Services are provided primarily through telephone interviews. Initially, prospective clients go through a pre-screening process via a telephone interview. If eligible, they must submit evidence of income and need. The case manager and participant set realistic, measurable goals to help the participant progress towards self-sufficiency.
Most contact is through telephone calls.
When appropriate, staff will contact landlords to assist with resolving a dispute. When discrimination is suspected, the agency attempts to gather proof of discrimination. When appropriate, clients are assisted with filing a formal complaint. The agency also provides training to landlords and property managers. If necessary, the agency will refer cases to the California Department of Fair Housing or to the U.S. Department of Housing and Urban Development.