If unsure of how to configure your dial-up networking or modem, please contact our help desk. Sometimes the telephone cord between the modem and the wall becomes damaged and needs replacing. Sometimes modems are affected by static charges, or power surges. If you think this may be the problem, LogOn has a service center on premises which can analyze this for you. The cable between the modem and wall is not properly connected.
Most modems have two jacks, which are labeled.
The line jack is for the phone line running to the wall. A phone may be connected to the phone jack. If unsure of how to check your internet settings, please call our help desk for assista nce. Other Modem Applications are Open Such applications as fax, answering machine software etc.