We do not have the down time or slow speed of our previous dial-up service. The customer service is great, when we call in the wait is usually short and we get an answer right away, if we e-mail the answer is usually within 24 hours. We can go from Web site to Web site very quickly and can download in a very short time. I'll give them the benefit of the doubt and chalk up the bulk of the feedback to truly good service on the part of the providers. DSL users like the dedicated connectivity and the fact that you can keep the hardware, which easily ties into setting up a home network.
Reliability is a buzzword that keeps coming up.
DSL users say they've been pleased by the lack of downtime in their service. Perhaps in a few weeks I'll again review this topic to see if anything has changed in the nature of the responses. Email addresses are for confirmation only, and will not be disclosed or used by anyone other than the Tech Tuesday team. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.