Helps ensure equitable treatment of employees because appraisals are based on results. Optimizes operations in the organization because goals and results are more closely aligned. Cultivates a change in perspective from activities to results. Supports ongoing communication, feedback and dialogue about organizational goals. Also supports communication between employee and supervisor.
Performance is seen as an ongoing process, rather than a one-time, shapshot event.
Provokes focus on the needs of customers, whether internal or external. Cultivates a systems perspective, that is, focus on the relationships and exchanges between subsystems, e.g., departments, processes, teams and employees. Accordingly, personnel focus on patterns and themes in the organization, rather than specific events. Produces specificity in commitments and resources. Provides specificity for comparisons, direction and planning.