When they swipe in at an entrance, their name appears instantly on a screen in front of staff members, making a personalized greeting possible. Ornelas is quick to respond when critics claim Multnomah has a lock on the Portland fitness market. Effective training and member involvement make that excellence possible. Human Resources Director Alison Beppler seeks out the best staff and develops successful retention programs. Even so, the club could never function without its 600 committee members.
People line up, waiting to be involved.
The club's long history and visible presence make committee participation a respected community activity. Team effort . While the committees keep badminton, yoga, and squash organized, the professional staff plays an active support role. Ornelas' department staffs childcare facilities, which can accommodate 40 children in three different rooms. An event staff puts on more than 100 events every year, attended by 10,000 members.