Overall, participants recognized the need for accountability. Having said that, many feel the balance is tilted toward control at the expense of efficiency. Many believe that, in the case of grants, the grantor should have authority that overrides the Business Office. Participants would like to see more accountability by departments, with a clear approval queue. 8 - Travel Agencies Participants were asked how satisfied they were with the current contract with the three approved travel agencies.
Many participants are satisfied with working with the agencies.
They have developed relationships with agents who provide good customers service. Most staff expressed satisfaction with an agent doing the leg work on getting travel prices and making arrangements. There is a strong desire to retain at least the three agencies. Participants would like to see more options, especially the option to use their own agency. Some believe that while prices provided by the agencies are generally good, there are better prices available from other agencies and the internet.