These two projects are notification of employee departure and student loan exit interviews. These sessions provide information on the purpose of CQI, how it works, how it is structured at MUSC, and the expected benefits of the initiative. The first two CQI Process Improvement teams were established and began working on the pilot projects. The CQI Quality Council was established and met for the first time. The Steering Committee lends support to the Mail Locator project.
New members receive an orientation and both new and old members attend a one day retreat.