We ask a series of open-ended questions, to get a sense of what challenges they face. The list of responses is enlightening in how it reflects sales reps' focussed drive to gain and service customers. The list of top responses is interesting in what it does not focus on. This question is designed to understand the forces that people believe affect their work lives. Despite the fact that the business world was promised a paperless office, it's a long way from it.
Paperwork always seems to get in the way.
There is something timeless about paper. It has a permanence that just can't be matched by a diskette full of bits and bytes. Paper is friendly. It will likely be around for a while. So managing it efficiently is important.