Management of the modern organization is based upon written documents, or files, which are preserved in their original form. Office management usually presupposes thorough and expert training. Official activity demands the full working capacity of the official. The management of the office follows general rules which can be learned and knowledge of these represent a special technical learning that only the officials possess. All of the above characteristics result in certain internal characteristics of the official.
Modern loyalty is devoted to impersonal and functional purposes.
Externally, the public official enjoys a guaranteed social position by the rules of rank order and knowing a bureaucratic official is appointed by a superior authority. In some cases, the position of the official is held for life, but the measure of independence legally guaranteed by tenure is not always a source of increased status for the official. Because of the many expectations set before an official, one must be able to produce efficiently and effectively. Wilson believes their are five main keys to being an effective official. First, you must understand the culture of the organization.