In other related management appointments, John G. Morikis was named President, Paint Stores Group replacing Connor. Thomas W. Seitz was named President, Consumer Group replacing Scaminace. Bob Hohmeier, of Hohmeier Auto Body, in St. Louis, MO, is the September CSI leader, with a 96 percent level of satisfaction. He adds special touches to repairs, such as a new-car scented vinyl cleaner, seat covers, and floor mats. Each of his customers receives a thank you note and a business card refrigerator magnet by mail upon completion of repair.
Perception is everything.
A little extra expense up front pays off in the long run in terms of pleased customers referrals, Hohmeier says. Always have a positive attitude about the quality of your shop s work and value the relationships you develop with your customers. Recor greets every customer and personally inspects each repaired vehicle with the customer upon delivery. Job Corps instructors are required to select curriculum for their programs from this list. According to officials, last year about 69,000 young people were trained at Job Corps centers nationwide, and 80 percent of graduates left for full-time jobs or college.