Mediation is another avenue to take, rather than pursuing a format complaint. It s important to know more about the mediation process in order to assess if it s right for your situation. Mediation is a dispute resolution process that is non-adversarial in nature. It is a process that seeks not to declare winners or losers, but to find reconciliation between disputing parties. The main objective is to seek resolution without delay and with minimum harm to either party.
Mediation usually starts with a joint session attended by both parties.
After each party has told their side of their story, the mediator may ask questions to clarify an issue or get more information. Next, the mediator meets separately with each party to discuss the issues in more detail and get a better sense of how the parties would like the issue resolved. In these confidential meetings, called caucuses, the mediator helps the parties try to find an appropriate way to resolve their problem. The role of the mediator is to act as a neutral third party that facilitates the mediation process. A mediator is not there to provide legal service or advice, or to issue a decision.