Merchant FAQ Private Chat Questions 1. Public messages can be seen by the merchant as well as all customers currently in the chat room. Private messages, on the other hand, can ONLY been seen by the particular customer who sends or receives the message.
Merchants can see any message in the chat room, regardless of whether it is Public or Private.
I'll include the gift wrapping at no extra charge. Public messages have no such tags inserted. If either tag is not there, then the message is Public and can be seen by all buyers in the room. The name of the customer you intend to send a Private message will be highlighted. Select the name of the customer to whom you want to send the Private message.