The Help Desk and Showroom are always ready to assist you, but they are not always needed. If you already know what the problem is, you can proceed directly to ordering repair. If you already know what you want to buy, you can proceed directory to purchasing it. The Tech-Store Contact Points diagram illustrates this. DoIT Departments and Groups Many DoIT managers serve as the contact point to arrange for services.
Many services are billable.
Some managers have customer service staff to handle inquiries. Any manager can be contacted with suggestions or concerns regarding their products. Please do not call technologists or service providers for technical support. Support is provided by the Help Desk. The accompanying table lists DoIT Departments and Groups .