A buyer who has not yet received a Feedback Rating shall be considered to be in good standing, but a Seller who has not yet received a Feedback Rating will not be considered to be in good standing. If either party to an auction transaction is not in good standing, the auction will not qualify for this Buyer Protection Program. Please note that the Buyer Protection Program only covers buyers. The period for filing a claim with our claims administrator extends until 60 days after close of auction. There is a limit of one claim per month, and no more than four claims in any year.
Many problems are simple misunderstandings.
You'll find the seller's email address in your winning bid confirmation email. If you are unable to resolve the matter with the seller, file a complaint with uBid's Consumer Exchange Customer Care Department. The Consumer Exchange Customer Care Department will send a uBid Claim Form to you to complete shortly thereafter. Once the complaint has been submitted, the seller will receive an email notifying him or her of your complaint and an explanation of how to proceed. Again, we encourage you to try to resolve the issue with the seller.