She says that supervisors usually wear monaural headsets to keep one ear on what's going on in the call center. Most headsets are worn over the ear, although this is a matter of personal preference, she adds. Comfort should also play an important role in your headset purchasing decision. Some comfort factors include the flexibility of the microphone boom and its ability to stay where you put it. Hearing other agents does not always give a caller a good impression, he says.
Personal preferences can also come into play.
Popalopolis adds that the binaural headband style that fits over the ears is the most comfortable for agents who wear headsets all day long, as it rests on an agent's head and distributes weight evenly. Its lineup includes the CS20 monaural headband style headset with an adjustable headband, foam ear cushion pads, a flexible microphone arm that agents wear on either ear, an omnidirectional microphone and a one-year warranty. The CS30 offers the same options in a binaural model. It has a two-year warranty. The Softalk PS20 provides sound to one ear in a headband-style headset with foam ear pads, a flexible microphone boom and rotating microphone arm.