Decision-making is the process of selecting an alternative course of action that will solve a problem. Ignorance is a state in which the decision-maker cannot judge the different possible outcomes of each alternative, let alone their probabilities. Intuition is the process by which people subconsciously draw on prior experience to identify patterns that suggest a good answer. Key uncertainties are the variables that result from simple chance. Problem exists whenever there is a difference between what actually happens and what the supervisor wants to have happen.
Problem solving is the process of taking corrective action in order to meet objectives.
Risk is a state of imperfect knowledge in which the decision-maker judges the different possible outcomes of each alternative and can determine the probabilities of success for each. Synergy is the combined action of the group, greater in total effect than the sum of their effects. Uncertainty is a state in which the decision-maker judges the different possible outcomes of each alternative but lacks any feeling for their probabilities of success.