The client's project scope and objectives are defined and agreed at the start of the BPM, during which the client's business processes are analysed and flow charted by Mancos. Processes are then 'mapped' onto the standard system where possible, and the system parameters are defined in preparation for implementation. Where a need for enhancements is identified, these are documented. A post BPM report, containing all agreements made and decisions taken, is issued for authorisation by the client, to ensure a common understanding between the client and Mancos. We will work with you to configure and set-up the Maginus solution to ensure the objectives set out during Business Process Mapping are met.
Most projects contain a pilot running phase.
By this stage, users should be sufficiently competent to run the system themselves, with a small amount of support from Mancos. We also define a migration plan, that can be tested along with the software as part of a pilot go-live. We can, of course, carry this out at weekends or other times if required. Pilots generally have defined goals which can be used to judge the readiness for go-live. Approaching go-live, we will hand over the project to our Customer Support team, and ensure communication between appointed specialists in this area and your staff.