Inc. Based on the scalable Microsoft Windows NT Server operating system, AgentXpress handles Taima's ever-growing call volume in stride. Plus, while the company once had to use dedicated workstations to view call center statistics, AgentXpress enables users to view such data from any PC on the network. In fact, Taima draws on the system's open architecture and Microsoft Access database to populate intranet pages that show agents in real time how they are doing in relation to their peers. The scalability of AgentXpress for Windows NT has positioned Taima to support future growth. Moreover, the system's data collection and distribution capabilities have empowered the company to reduce expenses and maximize profits, by helping it manage resources efficiently, eliminate dedicated statistical workstations, and motivate agents to perform at their best.
Most businesses view running a call center as an important part of their customer service efforts.
But at Taima Corporation, a fast-growing provider of outsourced technical support for North American software companies, running a call center isn't part of how it serves customers but the core of its business. Needless to say, Taima's call center technologies are mission-critical. Thanks to AVT's powerful software and the Microsoft Windows NT operating system, Taima is now positioned to reduce expenses and maximize profits, even as it smoothly handles rising call volumes. According to Rod Rogers, Taima Corporation's Chief Operating Officer, rapid growth was what put Taima in the market for a call management system. When we sign a new client, our in-coming call volume can jump dramatically overnight.