We recommend a three-step training process with your vendor. Detailed instructions and training for all members. Follow-up training two weeks after installation to reinforce the initial training and answer any questions. Particular attention should be paid to workflow changes that will occur. New work queues, eliminated steps, and quality assurance are but three considerations you may need to incorporate into your planning.
SOPs go a long way to augmenting a successful implementation, and provide a useful control tool.
Finally, establish realistic expectations for the new technology. Where possible, take baseline measurements prior to installation to quantify improvements in your operations. Go-Live Day Plan the implementation day as a big event. Coordinate the appropriate staffing with the vendor to ensure that the conversion runs smoothly. Schedule as many of your employees as you can the first day or two to obtain their buy-in and introduce them to the new technology.