The module emphasizes seeing feedback as objective information about performance that can help the way they work. This module will lead participants to identify qualities necessary for success in any endeavor. They will discover the importance of listening and learn the three basic reasons people are not more successful. Recognizing the value of good information for making better decisions sets the tone for learning how to efficiently gather in-depth data. Specific skills help leaders explain tough decisions as well as complicated or unpopular policies or changes.
Participants build skills for delivering objective and honest feedback that is meaningful to others.
The need for organizations to adapt quickly to changes makes feedback to correct problems and improving processes a critical skill. Participants learn guidelines for both giving and receiving feedback in positive, constructive ways. These ways help them get information to the right people at the right time. They bring problems to the forefront before they get out of hand. They build solid working relationships that foster on-going learning and mutual respect.