Lending libraries should not lend materials to persons who present an institutional borrower ID number, unless special arrangements have been made in advance between the borrowing and lending libraries. Processing the send item lists includes retrieving the list, searching for items, filling and unfilling requests. Days on which the processing unit of the lending library is closed do not count toward the four day period. If a request cannot be filled at all, the lending owning library should unfill the request promptly, and make any necessary changes to the status of the item to prevent subsequent requests from targeting an unavailable item. The owning library should mail any overdue, recall, billing, or other notices within three days.
Notices are to be mailed to the borrower via U.S. mail.
If the borrower's address is other than U.S. mail, the notice should be sent via ILDS to the borrower's home library to be sent on to the borrower . These bills should clearly indicate the items for which charges are being assessed, and the agency, be it a library address or campus business office address, to which payment or replacement should be made. I. Library staff may view and use borrower information only with the borrower's permission or as required to carry out circulation or billing transactions for the borrower. Policy statements should also specify the process under which violations will be handled. The owning library determines its own schedule for declaring items lost.