Staff were resourceful. When it couldn't do it themselves, they brought in outside help. Furthermore, the City was able to do this at a minimal cost. As a result, the City can better manage its program. The process can be replicated by other communities.
Most communities have universities nearby that they can tap as a resource.
The City is now able to reconcile loans instantaneously, generate reports on demand to assist in monitoring, generate letters if loans are delinquent, generate yearly residency certifications, and to flag late loans. The computer program is now used for all city loan programs. With this reduced time is improved management oversight and more accurate information. More staff time can be spent serving the housing recipients. One non-entitlement community, the City of Oroville, CA, is also trying the software to help with their loan portfolio management.