During mediation, neutral co-mediators facilitate a conversation between the disputants by listening equally to both sides without judgement. Mediators are trained to help disputants come to a clearer and more concise understanding of the issues and to seek mutually agreeable solutions.
Mediation is private and confidential.
Participating in mediation is voluntary. All mediators have received at least 40 hours of mediation training. When mediation is requested, co-mediators are selected with every attempt to match the characteristics of the disputants. Mediators are also screened to assure their neutrality in relationship to the disputants and the issues.