Highlight any customization development that will have to be done. Since our approach is neutral, we strongly favor existing technologies that may already be in house. An RFP Template to be used to submit bids. The Content Roadmap is the most intricate and subtle of the five steps because it is addressing the most difficult area of a successful knowledge and information strategy. The greatest technology in the world cannot compensate for poor quality or narrow breadth of content, and it does no good to spend money to initialize quality content if it can be replenished in a cost-effective, timely manner.
Most organizations have too much content.
Content can be broken into categories of garbage, data, information, and knowledge. The vast majority of all content available in a company is either garbage or data that clutter systems and obscure the precious information and knowledge. Knowledge is built off of information. Without a quality base of information, it is useless to try to implement a knowledge strategy. Unlike information, knowledge is context sensitive and personal.