Most organizations consider communication to be one of their key challenges.
At the same time, they often view communication as dissemination of information rather than an exchange of information. In reality, many communications problems actually result from listening problems. That is, the underlying problem is often due to a failure to clearly understand what others are saying. Through a combination of lecture, exercises and opportunities for practice and feedback, this workshop assists participants in building the skill of active listening. Essential for anyone working with or supervising others, this workshop can also act as a foundation for anyone considering further professional development in customer service, negotiation, conflict management, or facilitation.