March 2000 Computerworld ASPs Answer Customer Service Message Deluge Responding more intelligently to e-mail queries makes outsourcing more attractive. Analyst Phil Wainewright ponders ASP industry awards. Despite the challenges, explosive growth is expected in B2B e-commerce. Industry heavyweights push aside little guys Industry heavyweights have begun muscling in on the B2B market, where swarms of young startups have been hoping to make a killing. The Industry Standard Preaching to the Choir at iB2B Industry players gathered at The Standard's iB2B conference to exchange business cards and try to understand their exploding market.
Privacy takes center stage as consumers raise concerns.
Farming out in-house operations has become a religion. Faith must now be tempered by reason. Frank Casale wants you to love your outsourcer like you own employees. Managing a Web site brings an avalanche of maintenance. Many Web site managers are turning to outsourcing for help.