In addition, remote-control software lets you transfer files between PCs faster and more efficiently. The latest remote-control programs support a myriad of connection types including Internet connections, which are becoming increasingly important. The key advantage to Internet connections is that they let mobile users connect to a PC or server anywhere on the globe via an inexpensive local telephone call. So no matter where you are, you can always stay in touch. In this roundup, we review eight remote-control programs.
Most users associate remote-control software with telecommuting or day extending.
Telecommuters typically use remote-control software to connect to an office PC over an analog phone line to exchange files and access productivity applications. But there are many other uses for remote-control technology. For example, in a corporate setting, a help desk administrator can take over a client PC and show a worker how to accomplish a task or fix a problem. Network administrators use remote-control software to connect with a Windows NT server and troubleshoot a problem without making the long trek to the server room. And many major computer vendors put remote-control software on their PCs so that they can provide customer support remotely.