In the corrected scores, we replaced the values zero with an average value. Suppose a respondent assigns a '1' or an 'X' to three options. In fact, the three options represent the respondent's most preferred choices, or the codes '10', '9' and '8'. The average of these codes, '8', is then assigned to all three marked options. If necessary, the average is rounded off downwards to a round number.
Problem scores Another score, resulting from calculations, is the problem score.
The number of problems marked established the problems score for that field and this respondent. The latter is calculated as the sum of all respondents' problem scores in a specific area, divided by the number of problem options, times 10. This calculation makes all total problem scores comparable on a scale of zero to ten. The total problem score can be influenced by the number of problems that respondents experience in a field, as well as by the number of respondents suffering from problems. Think about financial and technical problems, for instance, probable in communication, information retrieval, redistribution of information and so on.