When requests are submitted on paper forms, the requester will be sent a copy of the request form after it has been forwarded to a holding library. This only indicates that the request has been sent, not that the material has been received. Where possible, requests are sent electronically to assist in speeding up supply. Requests to Australian libraries are normally filled within three to four weeks. Delays may occur if the required item is missing or on loan.
Overseas requests take a much longer period.
Special services are offered for material required more urgently. These incur extra charges. Collection and return Photocopies are forwarded in the internal mail. Requesters are notified by email of the arrival of loan material. Loans can be collected from Lending Services.