For all its growth, the IT services business runs on some low-tech systems, including desktop spreadsheets and a variety of desktop project management software. ServiceSphere can integrate with desktop systems, as well as existing back-end HR and financial packages. We need a package to automate the opportunity, resource and delivery management functions. Whittman-Hart is piloting the software, with plans for an enterprise rollout in the third quarter. Analysts believe an ERP system for services firms is on target.
Most firms have billing solutions.
They don't integrate billing or opportunity forecasting with people resources and scheduling.