Users can view their work requests in the system and see where their request is in the queue. Performance reporting Maintenance is becoming more accountable for results. These often encompass more than just financial measures. As many maintenance departments build scorecards to track performance, they face the dilemma of which measures to use. This focus is often on the usability of the data and not strategic objectives.
Organizations spend large amounts of time and money to understand their performance.
In many cases the results arrive late, are not directly applicable and are of little use to the managers. This allows users to build custom reports to display performance results. Again, the technology is only an enabler. Much of the groundwork to become lean is done in the design of the performance reporting process. Leo Scire is a Manager in Grant Thornton's Manufacturing and Distribution Consulting practice.