Quality from start to finish. My overall experience has been very satisfying. This kind of individual customer attention is not found much anymore. I am a very happy repeat customer. Products are of excellent quality.
Prices are reasonable.
Ordering could not be easier. They go out of their way to make sure that you are completely satisfied with every order. Obviously they are working very hard to give a good experience, both with shopping and with tea. The customer service is the best I have ever seen.