We do not provide any guarantee on side deals between our buyers and sellers. You have 60 days from the end of an auction to file a claim on that item. You must be the high bidder and have met the reserve price, if applicable. The auction item must comply with our User Agreement . Items damaged or lost during shipment are not covered by our guarantee.
Most shipping companies offer insurance.
If you elect not to insure the item with the shipping company, then you have assumed the risk. Our guarantee is secondary to any other recourse. You may have coverage under a credit card contract, or an insurance policy. Our guarantee is available to bidders only. Limit of one claim per month per bidder.