And the single most important aspect of that relationship is trust. The learner has to know that we, as their trainer, are accessible both intellectually and emotionally. Of course, not all trainers are comfortable opening up to strangers. To make it worse, many trainers come to the profession from the ranks of operations management. Openness is a willingness to share your own thinking and being susceptible to having your thinking influenced by another.
Openness is a change in spirit, as well as a set of skills and practices.
Nothing undermines openness more surely than certainty. Take a minute and think back to those teachers and trainers who have meant the most to you, personally. Openness has to do with emotion. It helps people connect. The degree to which I can create relationships which facilitate the growth of others is a measure of the growth I have achieved in myself.