We received 99responses. We had to determine if the compilation of the results would be beneficial to anyone searching for information about the efficient and effective delivery of library services to off-campus students. In committee discussion, we concluded that since so much in the field of library services to remote users has changed since the inception of the project in 1995, the questions we asked were not as relevant now as they might have been a few years ago. The environment has changed drastically from the time the questions were created. Now library services to remote users is a campus-wide issue.
People expect to be able to receive library services at their homes and offices.
Libraries seem to be striving for delivery of quality information services to any valid user regardless of location. Another factor in the changing environment has been the phenomenal growth of distance learning in the academic environment. A student can live on campus and enroll in an on-campus course and two distance education courses, for example. Therefore, it has become harder to define the off-campus population. We also found that variations in distance education programs and their sponsoring institutions' organizational structures presented difficulty in answering questions.