As a supervisor, your words and body language play an important role in enhancing or eroding employees self -esteem. Employees who have high levels of self-esteem and confidence are motivated to perform more competently.
Outcomes refer to how the behavior impacts others or the environment.
By communicating specific behaviors and outcomes when planning, providing feedback and reviewing performance, you build understanding about what is expected and why it is important. This is particularly important when discussing performance problems. Focusing on behavior enhances accurate communication and minimizes personality and attitude discussions, which can be confusing and generally unproductive. Use positive reinforcement Positive reinforcement encourages desirable behaviors and outcomes. To be most effective, positive reinforcement must be timely.