If they are there on time, and are there all day, they are going to get clients. If they have a feeling they should only be in the salon by appointment, probably they are not going to be that successful. Farmer said impulsive, walk-in visits are common, and a reason why a stylist needs to be at the salon regularly. The general rule is when you open a salon, people are going to drive by and look at you for a year before they even try you, Farmer said. If they don t see you there on a regular basis, they are not going to come in.
People skills are important in the profession, and are taught at the cosmetology schools.
Farmer said one particularly important thing to remember is to listen more than you talk. The client doesn t come in to hear about you, Farmer said. She comes in to tell you about her. For some of our older citizens, a trip to the hair salon may be the only time in a month that anyone touches them, listens to them and appears to care. That s pretty valuable.