Partners are consistent in the services they deliver. Service Canada partners communicate good practices and lessons learned. Partners are satisfied with the availability of information. Partners are satisfied with the reliability of the information. Activities are consistent with the communications plan.
Products are effective in communicating among partners.
Partners are aware of good practices in their own access centre and in others. Partners use good practices. Public confidence in the Service Canada initiative. Improved understanding of the mandate of Service Canada in communities in which access centres are located. Positive media coverage.