The program should have already installed and all you will have to do is click on the OnLine Office icon to upgrade the database. Exit windows to a DOS prompt. Make sure that the directory the temp drive is pointing to is valid and that the drive letter is in upper case. The program should have already installed and all you will have to do is click on the OnLine Office icon to upgrade the database. User will get a GPF when they are installing.
Problem is due to an Automatic Virus detection included in the Autoexec.bat file.
You may REM this statement out by going to a DOS prompt and typing edit autoexec.bat. This will open your DOS editor. Save the file, exit edit and reboot the machine. This will allow the program to install. The virus detection program can be put back in, but it may cause problems.