The process by which the reliabilty, timelines, and accessibility of an organization's database is assured. The condition whereby employees have the authority to make decisions and take action in their work areas without prior approval. For example, a park employee can issue a refund of an entrance fee if the customer has a complaint. To ensure that continuos improvement becomes a way of life, all processes should provide for periodic improvement cycles. The establishment of a long-term relationship between two parties characterized by teamwork and mutual trust, enabling both parties to focus on the needs of a mutual customer.
Partners have risks well as benefits.
A goal against which actual performance is measured. The operational techniques and activities used to evaluate the quality of processes, practices, programs, and services. The operational techniques and activities used to ensure that that quality standards are met. The principles and beliefs that guide an organization and its people toward the accomplishment of its vision, mission, and quality goals. The root cause of a condition is that cause which, if eliminated, guarantees the condition will not recur.