I'm a recent I hate Apple convert. Repair Service Customer Dispatch Number Dxxxxxx, in case you wondered. I sat around at work until about 5pm waiting for the delivery man to drop off the box. The box would be re-routed and delivered the next day.
Repairs begin promptly.
All seems to be well. I call to find out that a part has been placed on backorder. A ship date for that part was unknown. Still no news, no ability to give me ANY idea when my Powerbook will be shipped out. Thursday August 31 Part comes in.