The sales of a particular financial product had not improved. Rather than blindly scheduling more training, the instructional designers decided to take a closer look at why the tellers weren't selling the product. Several meetings with tellers later, the designers were prepared to show management some hard data and quotes from the tellers that identified a conflicting incentives program. Branch managers and their assistants were being rewarded for moving customers quickly through teller lines. Tellers didn't have time to sell the product.
Performance analysis identifies the whole problem, and offers organizations systematic solutions.
Performance analysis lets training professionals proactively partner with their customers, providing valuable service and meeting customized needs with data-driven, coordinated solution systems. Good performance analysis maximizes training expenditures, ensuring a fertile environment for successful solutions.