She will either answer your questions or will direct you to the most appropriate person to meet your needs. Occasionally, a patient or family member may find a nurse difficult to work with. Usually, discussing the problem with that nurse will resolve any conflicts. If it doesn't, talk with the head nurse. It is important that you have a nurse in whom you have confidence and with whom you can communicate.
Most units also have a social worker who is available to the patients and their families.
Sometimes it is easier to talk with the social worker than it is with one's own family or friends. She can also help you find ways to handle problems involving housing, insurance, family, etc. It really helps to air your concerns and feelings, so do take advantage of this service. As your confidence grows, you may want to assume more responsibility for your loved one's care. The nurses may let you help in many ways, but there are things you will not be allowed to do because they must be done by trained, licensed personnel.