In either case, we do not charge for repairs not completed. If you want the equipment returned to you, there will be a return shipping charge. Some manufacturers supply repair manuals which contain adequate service information and others do not. The necessary information usually becomes available from other sources eventually, but this may not occur until a model has been around for a couple of years. We will sometimes find it necessary to return equipment to you and advise sending it to the manufacturer if adequate service information is not yet available.
Parts are often no longer available.
In many cases, we will be forced to return the equipment unrepaired or recommend another facility which is more likely to have access to old parts for that particular model. When we deem equipment to be beyond economical repair, or when estimates are refused, we may make offers to buy the equipment for parts salvage. Salvage parts often allow us to complete repairs that would otherwise be impossible or prohibitively expensive. If a unit is truly in complete working order and is not terribly dirty, service is probably not justified.