These internal processes are often the source of inefficiency or quality problems. You are unlikely to have a delighted external client unless you have delighted internal clients. Many firms have elected to focus their initial improvement efforts on establishing delighted internal clients. Management commitment to quality. Management must understand that quality improvement will not result from procedures and tools, but instead requires a change in the way the organization is managed.
Ongoing training is provided for all.
Training for all even management includes not only aspects directly related to job functions but on problem-solving techniques and interpersonal relations. Problems are solved in a participatory manner. The people doing the work know best how to improve it. People must be asked, encouraged, and motivated to rethink the system in which they are working. Quality improvement teams made up of different levels of the organization are often used as a method for participatory problem solving.