New language allows the issuance of temporary operating permits during the review of companies who have changed ownership. Section 197.422, RSMo, requires the submission of statistical reports by all companies. Sections 197.425 and 197.430, RSMo, currently allow the Department to make additional inspections of the company and to make reports of the inspection. New language allows the Department to also investigate complaints and provide written statements of the results. Section 197.435, RSMo, currently allows the registration of complaints against companies in writing.
New language allows oral complaints as well.
The Department must investigate all complaints and prepare written statements of its findings. A list of deficiencies should be provided to the company within fifteen days. The company may file a plan of correction or appeal the findings. Section 197.440, RSMo, currently deals with suspension and revocation of licenses. New language provides for prompt and increased sanctions for repeated incidences.