Dissatisfied customers are reported within 24 hours of a complaint. This level of performance measurement had not been achieved before. This has been made possible by utilizing the most advanced in-bound automated telephone technology and the Internet to the proprietary analysis and reporting software developed specifically for the pizza industry. Pizza operators know that delivering good products and services consistently is the most effective way to grow sales and build customer loyalty. Yet, the pizza industry has had to rely on price wars and marketing gimmicks to compete because it has been less costly to grow sales using short-term solutions than with superior service.
Most businesses utilize a variety of customer satisfaction survey programs.
None provide a clear and detailed picture of customer satisfaction and employee performance because the data isn't continuous, in real-time data, and in sufficient quantity. Many operators rely on sales data to measure performance but never really know whether employee performance is at the highest level possible. Report, identifies dissatisfied customers within 24 hours of a complaint. But, because great feedback is only part of the formula for achieving superior service, SurveyExpress is introducing the SuccessStrategies that will help executives, supervisors and managers raise team performance and increase sales with proven tips and strategies. Discover how to improve the bottom line through superior performance, as have hundreds of other pizza operators across the nation.