A detailed supplement to procedures, which is beneficial when training new employees, or to ensure that existing employees carry out the detailed requirements of the job. These are to be kept at the section level. New Services and Products Developed - development of procedures is an integral part of the development of new services and products. Management and Improvement Process Changes - Management changes and other changes in the department can prompt the need for new procedures. Managers are responsible for ensuring that procedures are written, reviewed and updated for their sections.
Procedures are to be reviewed at least annually and updated where required.
If a procedure changes in the interim, it must be updated on the web immediately. Approval of procedures comes from the relevant source - Manager of the Section, Director of Facilities Management, QIP Steering Committee or elsewhere eg. Responsibility Action Manager and Section Staff Identify issues that require a procedure. Write draft procedure ensuring that key words for searches are identified and definitions of terms are supplied where required. Make necessary changes.