In addition, Little Switzerland will take advantage of iCommunicate. NET's case management feature, which provides a complete history of all customer interactions. This partnership will showcase the ability of iCommunicate to enrich interpersonal relationships between vendors and clients. Little Switzerland currently operates 20 retail stores on six Caribbean islands and in Alaska. About iCommunicate iCommunicate.
NET is the only complete online customer service suite delivered as a shared access application.
Since its launch in September 2000, iCommunicate. NET has been recognized with three industry awards for its rich feature set. NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. Home Contact Us Top of Page 2001 Microsoft Corporation. All rights reserved.