Generally some 55-57 per cent of agency revenues feed staff costs. And when it was evident that things were drying up mid-2000, the agency put a freeze on headcount, cites Kapur. And a billings of Rs 1.3 crore per person. Quality of staffing and brainpower the key to providing value to clients is a major issue. In short, with competition for hot talent hailing from various sectors, agencies now have to offer more incentives.
Productivity is indeed the flip and bigger picture of overstaffing.
Globally there s 1.9 people per million dollars of billings versus our norm of five to seven people for the same amount. The mantra is to pay fewer staff better and pump productivity. Hugely varying benchmarks in productivity is the big number. They expect the same increments of the heydays which was an unreal situation. Worldwide there s a time sheet system for people across the board.