We will hear later from government webmasters on the need for publications, campaigns and websites to form a whole communication package. We need to ensure that our communications work together in all media. This process is all part of joining up government. Conclusions We are investing more than 1billion in the next three years. There is much work still to be done, but e-government can measurably improve services we provide and ultimately the whole image of Government.
People can now get online, rather than have to wait in line for many useful services.
New technology is helping us turn public services inside out. That is why the Government is also investing to get all schools and libraries on the net, opening hundreds of UKonline centres and distributing computers to low-income families. We appreciate that some people will never want to use new technology, and we must ensure that there are always face to face services provided to those who still want them. But these new customers are king. We need to know the content and the services they want, because they will demand them from us.