The level of support provided by sites participating in the survey varies and does not, on the whole, constitute a comprehensive support service to adult learners. Most respondents can provide basic support to students, e.g. discover learning needs and goals, identify level and appropriate speed of study, selected appropriate material and advise on its content and level. Few respondents provide 'mentoring' support which involves monitoring progress of study, identification of tutors or providing access to tutor and educational institutions, etc. Most respondents are confident with regard to copyright matters. Knowledge of operating systems, computer-assisted training programmes and the application of the Internet ranges from sparse to general.
Network connections are familiar to few respondents.