To lessen the risk of errors cropping up in your transmission, our equipment temporarily stopped all transmissions, and asked your modem to renegotiate at a slower rate. However, you don't realize this since all Dial-Up Networking reports to you is your initial connect rate of 29600. If all this sounds like a lot, it is - but modem manufacturers have built this into modems for quite some time. However, if our equipment begins to have trouble understanding your modem, it will insist that the speed be reduced to help avoid errors in the transmission. If too many errors are generated in the transmission in a very short period of time, our equipment will have no choice but to, and will, terminate the call.
Modems are picky like that.
It boils down to that there are so many different variables involved in what can and does determine the quality of your phone line, and henceforth the quality and speed of your connection with Sundial, that it really is difficult to pinpoint a cause to why you may not be connecting fast, to any one particular area. But the bottom line is, we do not have any control whatsoever over the quality of the telephone call between your house or office and ours. That's the job of your phone company, not Sundial. Sundial's provides a dial-up connection to the Internet, and Internet related services. Good question, Grasshopper .