It was one of only fifteen such awards conferred by NACo . Ms. Sheryn R. Holinsworth, Career Enrichment Coordinator Return to Winners List 5. As Henrico becomes more competitive in its efforts to attract companies, families and individuals, it needs to be first in customer service. The Customer Service Certification Program is designed to create a workforce whose main focus is excellence in customer service. Participants are required to take fifty hours of training in the areas of customer orientation, problem solving and analysis, leadership, external awareness, technology, interpersonal skills and self-management.
Participants also do a supervisory-approved independent study.
The purpose of this requirement is to demonstrate a practical application of the learning that has taken place. Ms. Beth Jarrard, Personnel Analyst Return to Winners List 6. Efforts included the Bookmobile involving children in the Summer Reading Program, library visits, Internet experience and registering children for library cards. Ms. Helen McKann, Assistant Director Return to Winners List 7. Linking Global Residents to Global Library Resources To become settled in the County, locate housing, enroll their children in local schools, become familiar with the English language and secure employment, new immigrants must draw on many resources.