Waiting One of the most common things may may cause you to be disconnected is call waiting. Before you stop and say that you don't have it turned on, remember that Telstra have recently enabled call waiting on almost all home phone lines. If Telstra reset their exchange, the call waiting might be enabled automatically. Please check for call waiting from time to time or if you have problems with dropouts because if a call comes through with call waiting enabled, your modem will usually drop the connection. Phone Line Problems Telephone double adapters and very long extension cables can cause dropouts.
Phone cables come in different qualities.
If you are getting poor performance from the modem and a lot of dropouts, good quality phone cable is worth investing in. If possible, try plugging the modem directly into the phone line with no other devices attached anywhere in the house. Its worth trying this. It might make a difference. Other things that can create problems with modem dropouts are poor waterproofing on the phone lines.