I can't count the number of times I had to reset my visor.
Platinum has cleaner, more comfortable feel to it.
So, I'm just going to send my BlackBerry in for service. I'm getting my service from GoAmerica , and so far, I'm not very impressed with their services. They originally shipped mine with telling BellSouth, so it was a useless piece of electronics for a week. Emails sometime get bottled up somewhere in there network. Now, it refuses any and all attempts to recharge its battery.