Jenna was out of the office for three days attending a family event. When she came back into the office, she had more than 200 e-mails waiting for her. As the vice president in charge of a division of one of the nation's largest public relations agencies, that wasn't too unusual. But what really got to me was that I had an e-mail asking whether I had gotten a voice mail. I had also gotten a voice mail asking whether or not I had responded to the e-mail.
People tend to be more responsive when they hear their name.
Using someone's name goes a long way in establishing a successful and trusting relationship. Then repeat the name in your mind several times to ingrain it in your memory. This is because the word spelled out may be easier to remember than the sound of the name. Link the name with something or someone that is familiar to you. When speaking to someone on the phone for the first time, write the name down.