We have several checks and services to help you. First, we check your requisition against your original request, to ensure that you are ordering what you originally asked for. After the copier is delivered, we check to make sure it is actually the one you ordered. If a copier is purchased, it usually requires a maintenance contract or a time and material purchase order, which starts 90 days from the installation date. We prepare the requisition for the contract and send it to your department to complete.
Most copier contracts run according to the fiscal year.
We provide you with renewal requisitions for maintenance and rental contracts at the appropriate time. It is also your responsibilility to review the vendor's invoices for correctness. If you have difficulty understanding an invoice, contact the Printing Department's office copier staff for assistance. It is also your responsibility to schedule service calls on the copier, but you need to contact us any time you need help with service issues, especially if they are not being resolved to your satisfaction. If you have a recurring quality or maintenance problem that is not getting resolved.