Acceptance may come for some, but it's not assured. They didn't ask for this to happen. To be outsourced is very difficult psychologically to take. But this time, the HMO said, outsourcing will cut IT costs while letting it upgrade technology. Several days after the initial meeting, one-page job offers from CSC arrived at the homes of Oxford employees via Federal Express.
Morale is very low.
Frustration is rampant. Most of us feel that we are about to be handcuffed. They have spent most of the past two months in transition to the CSC way. There are people in red sweatshirts walking around trying to help you . . . That is hard, but I think they're getting over it.