You can hire corporate trainers or find people who have trained at a university level or for a hotel, but the skill set for working in a call center environment is just not there. It's a challenge. Every time I accomplish something, I move a little bit further along. I feel like I've contributed to the person's personal and professional development, and I'm helping that person make a living here in India. There's a high unemployment rate.
People are so grateful to have jobs.
They're taking the jobs and want to make careers from them. But we're in the monsoon season, and I have a lot more to do than he does. He's finding it difficult and frustrating to deal with everything that goes on here. He's got a computer and Internet access, but it's slow compared to what we had at home. Telephones don't always work, there are power outages, and we've got servants all over us.