With instruction, workers can be enlisted in this improvement. A leader, by virtue of his authority, has obligation to make changes in the system that will lead to improvement. The problem is not in the people but in the system. People are doing their best. Culling defects and punishing workers adds no quality.
Quality comes from improvement of the process.
For Industry, Government, Education . W. W. Scherkenbach. Includes the text of Deming's Road To Continual Improvement . See his Web site .