But neither will happen without serious effort. First he must learn to live with the past. It is gone. The hurts must be forgiven. It's a tough act, but with God's grace, he can do it.
Nothing takes off the mask more effectively than being vulnerable.
Nothing makes you more vulnerable than admitting that you are wrong when you are wrong. Next he must not lose his caregiving message. Wear a white hat. Ride a white horse. But be authentic.