Using IBM VisualAge for Java, the company has developed a new Field Entry System which virtually eliminates errors due to miscalculations. And that's not all. The Field Entry System is merely the first step in an ongoing process to revolutionize the application process. In Phase II, known as Agent Desktop, agents will be able to forward forms electronically to the firm's head office in Raleigh, North Carolina. That means no more slow, paper-based processes.
Personal service is vital to the company's success.
With our new Agent Desktop, agents will be able to sit down face to face with a customer and gather all the information needed to complete an application . . . In addition, when agents connect to the host, Agent Desktop will automatically verify whether their rating information is current . . . and will update their systems automatically as needed. This will further improve the accuracy of their work. Mark McMillan, a consultant on the project from Academy Parks Inc., explains the benefits of this approach. And, when we recently switched to the Enterprise version, we were very excited when we encountered the Persistence Builder feature.