This means that we try to answer any relevant questions. If the answer is in the documentation, we will direct you to the appropriate section. If you have not purchased a license or support, we probably will not answer at all. If you discover what we consider a real bug, we are likely to fix it in any case. But if you pay for support we will notify you about the fix status instead of just fixing it in a later release.
More comprehensive support is sold separately.
Descriptions of what each level of support includes are given in section 3.5 Types of Commercial Support . Costs for the various types of commercial support are shown below. You may upgrade from any lower level of support to a higher level of support for the difference in price between the two support levels. If you want to pay by credit card over the Internet, you can use MySQL AB's secure license form . 3.4.2 Contact Information For commercial licensing, please contact the MySQL licensing team.