We expect information that is accurate and factual. Furthermore, once an agreement has been made with ACU to deliver a product or a service, we expect our suppliers to honor their commitments. Performance Evidence of the right price, quality, and service will be demonstrated by performance. A new vendor will be required to make significant improvements in price, quality or service, before we change from an existing supplier. Value Many factors are considered with respect to value.
Price is one, quality another.
As a result, considerations other than price may determine the outcome of a particular purchase. Vendor Visits Representatives are highly encouraged to schedule appointments with our buyers. Our office hours are 8 a.m. to noon and 1 to 5 p.m. Monday through Friday. Invoices without purchase order numbers will be returned to the vendor. Each department has its own shipping address.