This year, Norman Bowles, Director of the Federal Aviation Administration Logistics Center in Oklahoma City, will give a choice to employees who use mobile communications. The Center has also earned certification in the international standard for quality, ISO 9000. Today's technology combines voice mail and cellular phone in one service cost.
Many workers also have cell phones and pagers for their personal use.
A visionary who saw cross-references to the Department of Transportation's standard polices of government travel, he found a way to apply similar rules to the use of cellular phones. Less abuse, less waste, people would be happier and more willing to be accessible. Mobile communications, cellular phones and pagers for example, are an essential and expensive part of FAA operations. A customer-care center responds to more than 33,000 calls a year from 6,000 technicians around the nation who maintain the country's air traffic control system. It not only results in lower monthly costs, but also relieves property management responsibility, repair and replacement, tracking usage and paying bills.