File Transfer - the ability to transfer files between participants while the meeting is in session. Similar to sending attachments through e-mail only it uses the browser to send and receive files. Very handy for sending marketing or transaction related documents to clients while discussing them. Some groupware products even offer voice and video conferencing. However, unless all the participants have a very fast Internet connection, its practicality typically does not live up to the vendor hyped-up promises.
Many corporations use it for intranet group collaboration and for real-time client support.
Over the next year or two we will see frequent and dramatic innovations in this important area of doing business online, especially as bandwidth steadily increases. The real payoff in using these capabilities however, is that your client or prospect becomes involved, part of the process, and feels in control as a result. NetMeeting - available free from Microsoft. Currently only works with the Windows operating system. Within a couple minutes of hitting the Web OCR button on the eFax viewer, you will receive an e-mail with the attached text or RTF file.