Many people find it very hard to deal with the federal government.
If you are having a problem with the Internal Revenue Service or the Immigration and Naturalization Service, for example, you may feel that you are at a real disadvantage. You might feel like the government is holding all the cards. Many times you may have trouble even getting a straight answer to a simple question. The federal bureaucracy is so big that it is very hard to find the right person to help you. Public information numbers are usually automated and not very helpful.