Operators use speakerphone, chew gum or food, carry other conversations, or display brazen rudeness.
Voice mail is reached or operators provide inferior service in all three criteria of courtesy, knowledge, and etiquette. Without enthusiasm or cheerfulness, the operator makes none of the mistakes outlined in the etiquette category in score 2. Operators provide useful information. While maintaining a cheerful and friendly demeanor, the operator makes none of the mistakes outlined in the etiquette category in score 2. Maintains a cheerful and friendly demeanor, puts you at ease and takes care of your needs.