We want our customers to feel that they can always call their sales representative, the general manager, or any other company representative, and have any questions answered or their concerns quickly attended to. When customers call to place an order or to voice a concern, they may always contact their Sales Representative directly. But the sales representatives are just one part of CTI s quality service. If a customer s Sales Representative is on the road they can always talk to the administrative assistant or any member of the management team, including the General Manager, the Quality System Manager, the Manufacturing Manager, or the Logistics Manager to get an answer to their questions. If there is ever a problem, which we hope never occurs, it will be taken care of quickly and to the satisfaction of the customers.
Quality service is the most important aspect of our business.
Because we want to provide excellent service, we make an excellent product, we make products that our customers want, and we are attentive to our customers needs.