The simple truth is that as your business expands, your thinking has to expand along with it. You cannot be successful into the new century using the management models of the past. In a stimulating, eye-opening session, Bill Marvin will share breakthrough insights into human functioning that can help you materially improve your customer service and profitability by enhancing both the quality and results of your management activities. YOU DON'T KNOW . . . The business climate today is in a constant state of flux.
Problems are more unusual, arise more quickly and the answers are more elusive than ever.
Knowledge becomes obsolete overnight. Management is increasingly under pressure to handle this juggling act effectively at the same time that staffing is being reduced and budgets are being slashed. Our old model of the omnipotent, all-knowing manager is no longer practical . The key to successfully dealing with uncertainty depends more on understanding than on knowledge. Even the most experienced managers can improve their effectiveness by gaining new insights into how tap the wisdom of everyone on the team while enhancing their position as leaders.