He expressed his amazement, only to be told that Mr. Baker was ill that day. It lets you know how to get to where you are going. If you don't know where you are going, no matter how good the road map is, it doesn't help. It is important to understand the purpose of the road map, your goals, and the rationale of your process. When it does not work, it is time to modify the process.
Processes are important.
So is common sense. Cook, Draper Laboratories Inc.