Ticketing systems are easy to understand and obtain. There are discount schemes which make it easier to travel with children or older relatives, or encourage them to travel with friends. There are common ticketing arrangements in place with other operators and across different kinds of public transport. There are enough staff selling tickets during busy periods to avoid long queues forming. Up to date and accurate timetables are widely published along the route.
New timetables are available sufficiently in advance to enable passengers to plan their journey.
A hotline number for travel information is advertised along the route. Sufficient services are run at peak hours so that people are not left behind at stops or stations and terminals because of overcrowding. The organisation s users say that all its information is accurate, clear, relevant and accessible. The organisation provides its publicity materials in all major languages in the area it serves. Information on routes, timetables and fares, and on station-staffing and surveillance, is available in shopping centres, hospitals, clinics, post offices, libraries and other places frequently visited, including the premises of major employers.