Oh gosh, Mindspring's tech support is awful to get through to. The network here in Chicago has been goofy lately.
Pages take forever and it's really squirely.
Skip Mindspring if you want tech support. I think they have about 5 people working in that group. I agree with all of you. I live in the Cleveland area and our network doesn't have both oars in the water either. Their tech support is the worst I've ever encountered, next to Compaq.