If you have any special access or cultural requirements please let us know so that we can assist. Provide appropriate information. The AAT has information pamphlets on procedures, conferences, hearings, mediation, decisions and complaint making. These information pamphlets are available from AAT offices, and will be sent to you on request. Information is also available on cassette tapes and in large print format.
Pamphlets are available in languages other than English.
Provide an interpreter where necessary. If you need an interpreter we will provide you with one, free of charge. Give you an opportunity to be heard. You or your representative will have every opportunity to put your case forward. We will usually hold a conference, face to face or on the phone, to try to settle your dispute without having a hearing.