All hotel employees were friendly and gracious - always nice and helpful. Located right on beach. Walk to Whalers Village - nice shopping area and restaurants. Ride a trolley to Lahaina - great shopping, historical sites and boats in port available for various activities such as snorkeling, sailing and scuba diving. Visited in October 2000 - Highly recommended.
Rooms are very nice - spacious and clean.
We stayed in the Ni'ihau Wing on the beach and highly recommend a beachfront unit. Hotel staff were very nice and helpful. Visited in October 2000 - Recommended. Room was very dirty, looked as if it had not been vacuumed in a long time, carpet was badly stained, dirt was thick on wood shutters and separation between bath and bedroom, sheets on bed were so thin and worn that there were holes in the sheets. We cannot recommend this hotel.