We have had to train authors in each of the different intranet areas to become comfortable with getting their information online. When this hasn't happened, or has been met with too much resistance, many of us have simply taken the task on for ourselves. There does seem to be some room for automation when dealing with intranets. I didn't hear much about librarians creating templates for different groups. Doing so might allow those reluctant to use technology to feel more comfortable with a paper template in front of them.
Many law librarians seem to be dealing with the same challenges.
It seems that there's just too much information, not enough participation from groups within organizations, and not enough time to conceptualize, organize and produce pages that will be of use to everyone in the institution. While this might seem like a negative statement, I don't see it as such. I see it as an opportunity for immense growth, and it reminded me of another opportunity which most law librarians have zealously taken into their own hands. When I put up my first Web page over four years ago, I had help. Even though I felt like I was a savvy end user, I was still overwhelmed with the task of actually producing the layout, content and navigation tools necessary for a successful and useful Web page.