Sometimes it is not always easy to get what you want.
Problems can arise with local councils, the health service, banks or other organisations.
Sometimes you may feel that it will be too much of a battle to get something done about it. Failing sight can often mean that your needs change yet it can also make getting what you want more difficult. Here are some ideas that others have used as 'steps to success' in getting their needs met or their voices heard. Know the facts and know what you want You are entitled to ask your local social services, hospital or any other large organisation to provide you with information in an accessible form, such as large print, braille, cassette or on floppy disk. Most public services have a duty to provide this.