Honest Appraisal and Evaluation . This process must be value driven to insure and inspire trust, without which a practice cannot flourish. Recognize and Eliminate Lawyer Dissatisfaction. Every lawyer leaves the practice because of some dissatisfaction with the firm. If the lawyer was satisfied with the firm, she would not have quit.
Perception is Reality.
Recognize that management's perception of events, just because it is based on different and often superior knowledge, is not the same as the perception of other lawyers in the firm. Yet that knowledge is essential. The only way to get it is to realize the issue and seek the information. Use the information you gather to improve the practice. Apply the Platinum Rule.