She sold her company after 11 years when her husband, a successful advertising executive, was transferred to Chicago. In Montreal several weeks ago for the International Women's Forum 1999 Global Conference, Echols also spoke to a group of McGill MBA students. And, boy, we don't have it today. We live in an anorexic society where service has been commodified. You don't know who you're working for anymore.
Nobody has the guts to make decisions.
If anybody complained, I offered a full refund. I never left anybody unhappy. In such a disenchanting corporate climate, the personal touch has become undervalued. I don't give a damn about voicemail. Sometimes you get a client just because you're there.