It's a place where you can go to get away and scream to yourself, bang your head on the wall, or whatever. Another way Erickson helps her five employees deal with stress is to allow them to call for assistance while they are dealing with customers. Allow employees to talk among one another. As long as the socializing is not excessive, talk is good and the right amount relieves stress. Keep employees informed of changes in policy or staff.
Nothing creates stress as effectively as incorrect information spread on the office grapevine.
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