Recently, though, my friend complained about her bad experience with the technical support unit of her Internet Service Provider. Being an Internet idiot herself, her plight was exacerbated as the Help Desk personnel attending to her couldn't quite understand what she was talking about. Worse, when he started asking questions using terms which she didn't know, she felt like slamming down the phone immediately. I can understand why she felt so frustrated then. After some time, you realise that you might be wasting your time.
Precious time passes.
You have to finish your work soon. By then, your body temperature rise. And if you can't finish your work or have to submit a slipshod job, you blame the ineffective technical support. My friend, C.H., is a systems engineer. Although not a technical support personnel, people seem to remember him whenever they have problems with their computers.