No provisions were made for us to call our families in Israel and we had to do so at our own expense. First class passengers were provided with a hotel room, while the rest of us were made to spend the night in the terminal. Only after my commenting on pillows and blankets, did it dawn on the ground staff to provide them from the damaged aircraft. Instead of arriving home at 6pm on the 25th, I arrived home the next morning. Unfortunately, it looks like I may be avoiding Air Canada in the future and recommending others to do the same.
Quality is in the eye of the beholder and everyone is entitled to a different opinion.
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