This was not a good claims handling job, the courts eventually found, and their negligent claims handling required them to reimburse my client for all the costs associated with the new claim. The seeds of the Employer's Bill of Rights was born. My partner, and I, began seeing a lot of claims like the one I just told you about. Improper claim handling. Refusal to even discuss the claims with the employer.
Rules are rules and policies are policies.
So, off to Superior Court we would go and open their claims files would go. While we were already in there, our employer client would ask, how about giving them a report on each claim, an audit. We found more than we wanted for sure. We didn't even want to be in there looking over work done after it was mostly completed. Not too many years later when we were asked to write some laws to help employers, we wrote a whole bunch.