Make usability a priority by testing at least one aspect of usability during every product development cycle. If time is tight, test the parts of your product that are most critical to its success or that you are least sure of. You don't need a fancy usability lab to get reliable, useful information. Online help tips . Don't try to explain every detail about the product.
Online help is meant only to provide a solution to a specific problem or question.
When using industry-specific terms or abbreviations, provide a description. Use upbeat language that supports and encourages users looking for help. Make certain users can find information. Provide a detailed index that reflects the way your customers think. User documentation tips . . . to create information that users understand Present information clearly, incorporating visual examples.