E. Direct Software Technical Support 1. This fee is not prorated. Member gets one designated site contact person who becomes an authorized caller in the Sun Technical Support system for direct technical support. Hardware Maintenance A. General Provisions 1. Sun Hardware maintenance is provided through Grumman Systems Support Corporation.
Members can choose same day or next day service.
Both types of service receive on-site service direct from Grumman. Fees are based on the configuration of the workstation and any peripherals the user chooses to place on maintenance. Peripherals from most manufacturers are eligible for maintenance. Pricing is prorated by month for those signing up during the year. All cancellations require a written notification 2.