The full text of each book can be keyword searched and read online. My job has evolved tremendously over the last few years. Whereas the Reference Desk used to be the main point of service, less than one-half of the questions I deal with are initiated there now. Each year the number of reference questions answered in my office has increased. Most of the questions come from students, both undergraduate and graduate.
Public patrons comprise the next level, while faculty ask only a few questions.
I ve noticed an increase in MBA questions over the last few semesters and I work with several PhD students and faculty throughout the year. I hope to help design a business module to accompany the three main modules as time permits. Business students are very Internet savvy, but they often think that anything can be found on the web. Many times, however, they don t realize that the best information is expensive and cannot be accessed freely on the Internet. It is my job to help educate them about the resources available, some free but most for fee, and which ones might be most appropriate for their research.