Staffing appropriately to prevent such online disasters has helped fuel the strong demand for call center personnel. It's also added to the skills required for call center jobs. The number of call centers offering email has increased substantially in the last year. Anderson said for entry-level positions, some companies will provide training for those with the attitudinal skills needed to do well in customer service. Many organizations have been reevaluating and improving compensation for call center personnel to attract people who meet these broader qualifications, said Harden.
People can become a team lead, then a supervisor, then a manager.
There's great mobility. As Anderson pointed out, some employers provide training for entry-level personnel. Burton said Manpower also offers call center training online and in various office locations to those currently registered with the company. Dyson suggested temping as a way to test your fit for the field. He also said if you do well in a temporary job, you may not have to look far for a full-time opportunity.