All iSolve transactions are completed online. The Seller lists excess inventory on the site by completing an Inventory Form. Buyers can then view the listing and make an offer by submitting a Purchase Order. The seller has the choice of accepting or countering the offer.
Negotiation is ongoing, and is conducted online, anonymously and in real time.
Once both sides agree on price, quantity, who pays for shipping, and other pertinent terms, the deal is considered closed and a confirmation is sent to both buyer and seller. The challenge for iSolve was to make its web site easy to use, fast and secure. Obviously, trust on the part of both buyers and sellers is paramount, and that trust is based in part on a flawless execution of all elements of each transaction. The system actually serves two sites, one public and one private for internal customer service, with an Oracle database accessible to both sites. In addition, the development team designed a Web-based customer service tool that is used to administer customer accounts and listings, as well as to track all customer calls.