Post privacy policies on the Web site, especially the page with the query form. Remove all identifying information from the question-answer sets before posting in a public archive. Obtain parental permission for children under 18 if identifying information is posted publicly. Ongoing review and assessment help ensure quality, efficiency, and reliability of transactions as well as overall user satisfaction. Periodically monitor responses to users for quality, accuracy, and adherence to service policy.
Monitor responses either before sending to users or at some point afterwards on a periodic basis.
Provide formative feedback to trained experts to remind, teach, and encourage them to adhere to service policies and procedures. Evaluate user and staff satisfaction with the service. Monitor all responses and online resources on an ongoing basis. Provide formative feedback to trained experts to remind, teach, and encourage them to adhere to service policies and procedures. Collaborate with other AskA services to offer peer review.