The Carey office has become one of the most popular in the Las Vegas Valley because it was remodeled early last year and it serves the growing northwest Las Vegas area. Kirkland said about 1,000 people use the Carey office every day, nearly the same number of residents who use the much larger office at 2701 E. Sahara Ave. In December, customers at the DMV's Henderson office needed 53 minutes to complete business, down 39 minutes from July's average. May. The Galletti Way office in Reno also had 51-minute average waits in December, although it served about 50 percent fewer customers than the Las Vegas area offices. DMV determines the average wait times through its office queue systems.
Patrons receive a number upon entry that is time-stamped when their business is completed.
Liegia Benson, who emerged from the DMV's Carey office early Friday evening, thought the agency's wait estimates were generous. Benson said she waited more than three hours to renew her driver's license. They need to open more offices or they need to teach their employees to work a little faster. The two top DMV officials addressed members of the Legislative Commission's Budget Subcommittee on Friday. Lewis said the DMV has hired 57 full-time workers in recent months in response to moves by Guinn to reduce wait times.