Putting Customers First '97 with the Customer Service Standards Database Government's customers are winning big time in the reinvention revolution. In 1993, based on a recommendation of Vice President Gore's National Performance Review, President Clinton issued an executive order that called on federal agencies to put customers first. The President asked for a customer-driven government that matches or exceeds the best service available in the private sector. Things are different now. Today most agencies are beyond just setting standards, they are putting those standards to work.
Many standards apply to more than one kind of customer.
That means the customer group files are large and may take several minutes to access fully. However, you should be able to scroll to see the great variety of services and service commitments to the American people. The best way to explore is to use the database search engine . Type in words or phrases such as 800 number, passport, highway, exports, nutrition, employment, statistics, historic preservation, Medicare, or children and families. In some cases, you will have to scroll to find the bolded words you are looking for.