In many cases, these agencies adhere to their own set of standards. It is imperative that you consider all the circumstances surrounding an agency's home care services before making a final decision. Ohio does not require home care agencies to be licensed to operate. Accreditation is a voluntary process conducted by nonprofit professional organizations. It signifies that the agency has met national industry standards.
Most agencies seek accreditation from the organization most applicable to their services.
An annual report can provide helpful information about the agency. Ask the home care agency to provide you with a list of individuals who are familiar with its reputation. Consult these people as well as physicians, discharge planners, and community leaders to help assess the quality of service the agency provides. If you invest some time and follow the steps outlined above, you most likely will receive high-quality home care that is safe and effective. If a problem develops you should first contact the home care agency's chief administrator or clinical supervisor.