Outbound telemarketing is a tough job.
It s fraught with rudeness, rejection, objections, rules, regulations and hard-driving bosses with demanding, daily quotas that agents must meet. Predictive dialers are hard taskmasters that keep callers noses stuck to the grindstone every possible minute. No wonder telesales agents begin to sound like automatons they have to recite the same scripted spiel hundreds of times each day. This isn t to say outbound telesales is an impossible task. All the negative aspects of outbound calling come with the territory, and can be dealt with successfully if agents are properly selected, trained and prepared to meet the challenges.