I started out with COM port 1 and then I changed it to COM port 2. It still doesn't work. Take the following steps in order to find the correct COM port. Confirm which COM ports on your computer are in use and are available. There is only a total of four COM ports.
Most systems only come with two active.
Go to our web site and download the COM port utility program and run it. It will give your the necessary port settings. After confirming the download of your pictures with the utility, write down the settings it used and save them to put into Adobe. Now install the Adobe PhotoDeluxe software and configure the ports. I have had great success with this formula.