Anything with maintenance has to go through work orders, whether it's locks or painting. Work orders are a really good accountability tool of what's going on on campus. I'm a firm believer that if they need my hands on, I can get dirty with the rest of them. With an associate's degree in business management from Tidewater Community College, Gavin is well aware of the role a well-maintained campus plays in attracting students. You want students to come here.
Parents come here and their first impression is what they see.
Whether his crew is putting on a new roof or replacing door locks, Gavin ensures that the staff focuses on customer service. As the liaison between his shop and the campus community, Gavin believes customer satisfaction is a vital part of the process. Gavin and his crew's emphasis on good customer relationships was rewarded last year when they received the Customer Relations Department of the Year award. When he's not on duty at Old Dominion, Gavin can be found at his three-acre farm in Gates, N.C., where he raises fruit and vegetables. A Virginia Beach native, Gavin said he and his family left the city when his wife went on disability and their son died in an accident.