When I heard this was coming in, I shuddered. But giving me the old Quotron mode has allowed me to swim without sinking. Keegan gets increasingly excited as he demonstrates what the system can do. It absolutely saves time. At the end of the day you make a couple of extra calls because you can get this stuff off the system easier.
Nobody understands the job like the people who do it.
They can tell you how to design the tools that will let them work more efficiently. They will trust new technology more if they had a say in it and knew it was coming, and training will be drastically simpler. When you select trainers, try, as Paine Webber did, to draw from among that same worker pool. There's a substantial element of psychology in successful technology introductions. The secret is making workers feel part of what would otherwise seem a wrenching and foreign set of changes.