Include business and industry resources when dealing with the crisis. Share situation reports. Utilize the resources of the National Guard and use them for security. Establish operating parameters for the volunteer groups, such as the Red Cross and Salvation Army. They are there to assist, not to lead or make independent decisions.
Radios play a big part in any recovery.
The EOC must have its own antenna. Radios should be programmable. When possible, share frequencies with law enforcement. If possible, make use of amateur radio operators. Use shadows for EOC managers to assist with note taking and documentation.