End the call by telling the caller you will call back at a later time or tell the caller you will have another more experienced Leader call the person back, if you know of another Leader who is more comfortable taking difficult calls. Keep in mind that most crank callers will not give you a phone number or will give a phony one. Do not volunteer information about yourself, your family or other Leaders. If someone wants meeting information and you are unsure of their motive, mail the information or ask for a phone number and call the person back. Do not use last names or addresses - Use Leader's first names only in newspaper meeting notices and leaflets.
People can call without having that extra information.
This can discourage a crank caller who doesn't want to give you this information. If a caller is reluctant for fear of receiving unsolicited calls or being put on a mailing list, you can reassure them that this will not happen. Then be careful to note this in your logs so they are not accidentally added to a list that your Group calls. If it is from a source that seems to attract crank calls, look at other methods of publicity. If someone asks personal questions that make you feel uneasy, don't answer them.