However, we do pay attention to our successes and continue the behaviors that led to that success. Everything we try works, and nothing works. Workers are conscientious and will keep an organization going regardless of the changes made by management. Most of those changes will produce positive effects, but the effects will be short lived if not sustained by sound management principles practiced on a continuing basis. Planning is an ineffective way to bring about change.
Organizations change most by surviving calamities.
People we think need changing are pretty good the way they are. The better managers try to fix situations, not people, by making structural changes in the organization. They recognize that, in general, people want to perform effectively. They prefer to do good work, to cooperate, to meet objectives. They prefer harmony over conflict, action over inaction, productivity over delays.