Routine, repeat sales and less important accounts can be automated. That means the service side of the business becomes much more important. However, e-marketplaces can also result in different types of sales forces that include salespeople whose jobs won't change. Our existing folks in sales haven't seen a change. They're not really involved.
Online exchanges are our bastard selling side.
We don't really want to take up prime selling time with them. Indeed, some workers don't expect their jobs to change. Espino has been working with the food industry online exchange Inc2inc for almost a year. But Espino acknowledges a greater impact on other areas of the organization. However, experts say some jobs might become more complicated with e-marketplaces.