The dining experience begins as soon as customers walk in the door. As several chains already have learned, marketing to this diverse group requires more than translating an advertisement to Spanish. Understanding cultural differences and adjusting messages accordingly is just the first step. If you think your workday pace is hectic, take a look at life for teachers and students in many public school districts. Choosing the person to head a kitchen staff has never been a more important or more complex challenge.
Operators share tips on evaluating talent.
Overlooked Resources Workers with disabilities are a neglected resource. She's not afraid of taking on restaurants and doesn't hesitate to give the industry compliments for what it does right.