Frequency of Repeat Orders. A high frequency indicates that customers are satisfied with the company. It includes skill, education, experience, values and social skills. Competence cannot be owned by anyone or anything but the person who possesses them, because when all is said and done employees are voluntary members of the organisation. A case can, however, be made for including competence in the balance sheet, because it is impossible to conceive of an organisation without people.
People tend to be loyal, if they are treated fairly and feel a sense of shared responsibility.
Marking, giving marks to the employees Competence Turnover. The control figure can be calculated as the competencies of those who have joined the company divided by the competencies of those who have left it. Value Added per Professional Profit per Professional or per Employee Stability indicators Average Age. This information is an extract of FEND notes from the seminar held in Bilbao last 5th September 1997. In this site you will find many interesting articles and papers on knowledge management.