We monitor and maintain your network proactively for network performance, server and application availability, and line connectivity. The following services are performed periodically to ensure high system performance and availability. We offer Service Level Agreements with guaranteed level of customer services.
Phone support is always available to FANS customers.
When our service representatives receives an incident report or trouble call from you, they will not only log and track the incident, but also assign a priority code to the incident and take actions accordingly. Therefore, when you need urgent services and support, your request gets the proper attention and response. With established guidelines for internal escalation, upper level managers will be notified in the event of a prolonged network outage or abnormal condition. For customers who can not afford to have network down time, we maintain spare parts locally and offer 24x7 on-site services by certified engineers.