Incivility and aggressiveness isn't cheap. If your company is to be aggressive, be aggressive in creating a civil, respectful work environment to enjoy outstanding business relations with customers and employees. Complaints to Warfare Decide what fights are worth fighting. Sometimes we have to learn the same lesson over and over. One of the most important lessons to learn and relearn is how to complain or express dissatisfaction.
Many people still throw temper tantrums.
They slam down phones, yell, write nasty notes, send prickly e-mails, leave vindictive voice mails, and try to manipulate others with the silent treatment. Braly, who conducts his business extensively over the Internet says it has taught him a valuable lesson. People in cars sometimes exhibit rude behavior that they would probably never show in person, because the separation and anonymity of being in a car weakens normal interpersonal restraints. Whether writing an e-mail message, expressing a complaint at a store or restaurant, or discussing problem behaviors with work associates, remain civil. Getting angry, loud, or abusive doesn't get results.