The EduTex Conference is one of several regional conferences organized by EduCause, the national organization for computing in higher education. I tried to attend a variety of sessions, summaries of the most interesting are given below. WebCT was used by many.
Many schools now outsource some portion of their services.
On ly upper management and a few server administrators were retained, though most of the former staff elected to go to work for the outsource firm. But several other presenters mentioned that they maintained contracts with outside vendors to teach computer c lasses or to host their Blackboard course pages. Painted a chillingly efficient picture of a near perfect move to outsource the majority of an internal IT support staff of around 40 employees. Almost all of the displaced staff elected to go to work for the outsourcing company in roles similar to tho se they had left. The results of the transition to outsourced support to date show an increase in customer satisfaction based on customer surveys.