Delivering top-notch service to our customers. While our 180-Day customer campaign objectives have been met, our commitment to customer service is ongoing. In kiosks for every flight. A eroplan is improving - however there is more work to be done. Improved telephone response times We committed to further improving the response time on Air Canada's Aeroplan phone lines.
Response times are better, however there is still much room to improve.
Aeroplan is growing its call centers and will increase from 500 customer service agents to more than 1,000 by the end of February 2001. In addition, Aeroplan will continue to focus on introducing technological improvements in an effort to better serve our customers. A new toll-free telephone number will also be launched shortly to improve the redemption booking process for travel within Canada. Canadian Plus members will continue to enjoy exciting rewards and benefits as members of the Aeroplan program. As of December 15, all customer sales and service agents Canada-wide will wear the Air Canada uniform, and as of the first quarter of 2001 all flight crews will also wear the Air Canada uniform.