Long-term partnerships with customers and suppliers are the rule. Sixty-two percent of customers have been purchasing TNC nameplates for 10 or more years. Of TNC's 140 suppliers, nearly two-thirds have been shipping materials to TNC for more than a decade. Sustained relationships with quality-minded suppliers have enabled TNC to nearly eliminate inspections of incoming materials. Key Business Drivers Company President and Chief Executive Officer Dale Crownover and his seven top managers make up the Business Excellence Leadership Team.
Progress is reviewed monthly by all employees.
Results of an employee survey were impetus for the review. Responses indicated that workers wanted regular updates to give them deeper insight into production results and management activities. Teams, NaturallySupplier of Choice Primary responsibility for accomplishing company goals rests with work teams-so much so that the company disbanded its Quality Control Department in 1998. And because teaming has become so engrained into its culture, TNC no longer needs formal procedures for rotating employee participation. Processes and jobs are designed to allow flexibility so that employees can respond quickly to customer requirements and changing business needs.