You may need to wait for assistance, but you should always be able to talk with a person. Our staff may be able to solve the problem when you call or it may be necessary to assign the problem to another group to solve during business hours. If the problem is related to a critical technical service outage on campus, our staff will alert the appropriate group within 15 minutes. If the problem concerns an individual's inability to get their work done, we will certainly do our best to get the problem resolved as quickly as possible. However, if the problem requires the assistance of staff with security clearance or staff who need access to special equipment, we may not be able to address the problem until the next business day.
Permission changes to access files.
Access to an ATN Postmaster. Disk or file recovery. Laptop hardware repair.