Mr. Fark gave them an overview of the subject and then offered them 5 sub-topics from which to pick. Canceling print indexes and abstracts. Consultative model doesn't work in an undergraduate library. The reference desk is still important. Dartmouth Engineering Library took away the reference desk.
Questions are more involved.
When a new library is built, the use statistics go up. Outreach to faculty and dormitories. Shift in staffing priorities. Expectations are a big issue. Response and Feedback .