Wherever possible, performance measures should be linked to strategic planning missions, visions, goals, objectives, or strategies. Strategic plans provide the context to define individual measures and interaction between measures. Engage stakeholders . Empower the field . Empowerment means making the factors for incentives and disincentives of actions and decisions visible to all parties, precluding the need for oversight.
Performance measures are a key methodology.
Strategies and tools must allow local managers to define and measure performance and results against stakeholder expectations. Measure outcomes wherever possible . Measures are typically categorized as input, output, and outcome. Input measures are relatively easy to quantify and capture, e.g., resources, requests, students, etc. Output measures can be quantified for organizations with formal product and service descriptions but difficult for those with more abstract mission statements.