For Wicat-supplied hardware items, such as CDUs or MCPs, Wicat can provide spare parts, and depot maintenance. With depot maintenance, the customer ships back to Wicat the failed component and Wicat returns the repaired component. Specific prices and terms depend on the hardware covered and the turnaround time desired. A variety of training courses are available to train customer operations people on aspects of operating and maintaining the Wicat software and hardware systems. Training classes are available on site or at Wicat facilities.
Prices depend on number of students, location and class length.
Downloading Technical Support Items. From time to time, Wicat will place software patches, new releases, utilities, documentation and other information here in the Downloading area. Watch this space for more information in March. Y2K Compatibility of Wicat products Click here for Wicat's official statement on the Year 2000 compatibility of all hardware and software products.