This is the first time a networking vendor has actually committed to a strategy that drives business and revenue to their authorized partners, and sets clear rules for when service business will be delivered directly. This is not just another service program. This is one case in which service and support may actually be exploited as a competitive advantage. The programs aimed at Bay Networks' direct enterprise customers offer complete lifecycle services from assessment and design through maintenance and optimization. The program includes tiered services, providing customers with value-added services at Platinum, Gold or Silver support levels based on network size, complexity and service investment.
Pricing is determined through a simple banded pricing model, making it easy to understand.
The prime goals of the Business Partner service program are to remove competition with Bay Networks, to drive business and revenue to the company's partners and to ensure that all customers receive necessary support services. The new service programs and additional details will be available to customers and business partners beginning in March of 1999. Transition planning for existing customers and partners will begin in January of 1999. Nortel Networks works with customers worldwide to design, build, and deliver telephony and IP-optimized networks. Nortel Networks' common shares are listed on the New York, Toronto, Montreal, Vancouver, and London stock exchanges.