Our pre-eminence will reflect a commitment to excellence in everything we do. We will seek out, understand and satisfy our customers needs and constantly strive to exceed their expectations. All of our systems will be customer friendly and designed for the convenience of the customer. Ongoing, direct communication with the customer is expected from all members of the organization and managers will model customer-first behavior. We will commit our individual and team efforts to achieve the highest quality results in all aspects of personal performance, service to customers and all functions of the organization.
Quality service means doing the right things right, the first time, every time.
We will work cooperatively to establish a positive working environment based on honestly, openness, mutual trust and respect, and a sense of dignity. Each employee is valued as an individual and the organization profits from diversity. Training will be a continual process that will provide opportunities for all employees to reach their maximum potential. Strong leadership and management is emphasized under the guiding principle that managers exist to support and enable their employees. Teamwork, initiative and innovation are encouraged.