In line with the polished and professional demeanor found elsewhere in the system, the TUI was found to be efficient, easy to use, and free of glitches. The system has twelve TUI menus with an average of four to five selections per menu - a wide and shallow approach used by most systems. The range of features is comprehensive, and the only lack found in the evaluation is that callers cannot review the message they have recorded before sending it. The printed docs received exceptional scores in all areas except troubleshooting help, an area in which most of the systems tested have fallen short. Overall, the printed documentation is well written, well produced, well organized and exceptional.
Online help is available for both the admin and user GUIs.
Both help systems were found to be deep, accurate, and comprehensive, with good use of graphics. Tech Support Evaluation CT Labs evaluates product technical support from the viewpoint of a moderately savvy end user. They do not conceal their identity or the fact that the product is being evaluated when they contact tech support. CT Labs had to contact Vertical Networks for tech support only once, to resolve a minor functionality question. The tech support contact was quickly reached and the answer obtained almost immediately.