W. Edwards Deming. Out Of The Crisis . For learning to use the quality improvement tools, the text most often recommended is Kaoru Ishikawa's Guide To Quality Control . Walter A. Shewhart. Statistical Method from the Viewpoint of Quality Control .
Many texts offer further practice in applying the methods.
Bringing together organizations committed to quality, or at least committed to learning about it, they work to foster transition to total quality in every part of the community, including education. Please note that Community Quality Council is not a support group as we use the term. This is not intended as criticism of the Quality Councils. The Connecticut Quality Coalition, for example, currently includes a few school districts, some individual schools, and the state community colleges. One of the most highly respected trainers is William W. Scherkenbach .