If you are uncomfortable with any step you should immediately call a technician. The first step to do if your computer program is not working is to close all programs that are running and open only the program that was not working correctly. There are times when one program will interfere with another. This conflict will not be noticeable to the user other than when the program is not working properly or giving you errors. Also coupled with the conflict that multiple programs can cause, problems can occur by a lack of resources.
Resources are the process of distributing different components to the job at hand.
This is simply defined, as a job requires that two people rather than one. If you only have the one person for a two person job problems can occur. If the problem still occurs after all other programs have been closed then the computer should be restarted. What this does is it allows for the operating system to be reset and memory to be cleared. The third step is to contact the software manufacturer.