This fact significantly decreases the SCN influence on the local community. The technical support group was formed in 1998 and works during all project activity period. System administrator consults users for net access, homepage composing, e-mail, etc. Mainly users contact administrator through phone, rarely by e-mail. If it is necessary the consultant could travel directly to the access point for the consultation.
Operator controls the users' work.
If administrator can't solve a problem by phone, He goes to the access point and co-ordinates his activity with system administrator by telephone. HECA Povolzje technical support group consists of volunteers. Samara Regional Administration is member of the consortium. Samara Province Administration is member of the consortium Russian Engineering Academy, Middle Volga Branch is member of the consortium. Samara Municipal Nayanova University is member of the consortium.