The message ticket form is tailored for each individual client. Calls are relayed in accordance with instruction via pager, email to cell phone, two way pager or regular phone. Callbacks are preprogrammed and automatic. For your records, hard copies of messages are sent via fax or email along with the message history. Client calls in and hears a pre-announcement stating the type of calls that should be made during business hours, but if the caller needs immediate assistance he or she is instructed to leave a message.
Operator transcribes the message and sends it via pager or email to cell phone.
America's Call Center documents calls and sends hard copy via fax or email to the medical office. America's Call Center can make or cancel appointments, call patients to remind them of their appointments, or validate prescriptions for pharmacies, if information is available on the web site. This means that for these services we are working from the same database as your office. We can allow access to the on-call schedule, through the web, so that your office can make changes directly. Your office can access and change directories as well, read or listen to voice mail and messages.