Understand your most vulnerable points and be ready to respond when asked about them. Never lie or guess. If you don't know the answer, say so, but offer to find it. Keep your personal opinion out of it. Speak only on your organization's behalf.
Nothing is off the record.
Stick to your area of responsibility. If you blow a line, destroy the clip. Remember that you're the program expert. This concurrent session provided insight and information about different strategies used to improve cold chain practice by vaccine providers. The representative from Quebec shared information on a cold chain 3-year project, describing the implementation plan at the local and regional level and the successes and challenges faced.