Braly, who conducts his business extensively over the Internet says it has taught him a valuable lesson. People in cars sometimes exhibit rude behavior that they would probably never show in person, because the separation and anonymity of being in a car weakens normal interpersonal restraints. Whether writing an e-mail message, expressing a complaint at a store or restaurant, or discussing problem behaviors with work associates, remain civil. Getting angry, loud, or abusive doesn't get results. Instead, state simply what is wrong, calmly ask for help, and if you have one, offer a solution.
Most people think they have to be rude to get results, but smiles actually are more effective.
Make sure your smile is sincere and without a trace of sarcasm, or you'll have a bigger problem on your hands. If a business person wants to shake you off, be persistent. Ask more questions. Take up their time, smiling all the while. To get results, learn to complain civilly.