HP's Customers Care Support . An appointment for a HP certified technician will be scheduled for service repair at the customer's location for the next business day. In order to meet our manufacture return guidelines, no RA numbers will be issued beyond 30 days from invoice date. A Return Authorization number will be issued in 2-3 business days. The RA number expires 15 days from date of issue.
Product is to be re-packaged in the original manufacture's box.
Do not deface the box. A Credit Memo will be sent to IU's accounting department in 1-2 weeks upon receiving the product.