As with a food chain observed in nature, there is an interdependency of knowledge between customers and customer service representatives, between customer service representatives and sales reps, between sales reps and sales management, etc. etc. I recommend that organizations conduct a knowledge audit before implementing e-learning. Learning Glue One of the greatest challenges in implementing e-learning is that you can publish so much content so rapidly that it doesn't stick. One of my clients has over 300 custom courses and hundreds of thousands of pages of job aids. A developer of e-learning courseware must consider strategies that will help encourage transfer of knowledge to the job.
Personalized note taking with an ability to hyperlink directly to a unique page is key.
Multiple page level bookmaking and allowing the learner to uniquely describe a particular useful fact or information bit is also essential. The integration of job aids and learning experiences creates a ton of learning glue. The guiding principle is designing and managing the e-learning experience to ensure that the learner can rapidly transfer the training. Liquid learning, blended learning, knowledge ooze, knowledge food chain, learning glue they have worked for me. Please share with me your own concepts and principles and let's build a new language of e-learning together.