Two years from now we hope have a Six Sigma supply chain. The companies MU is now training include those that provide financial services to Motorola, parts manufacturers, PC board makers and other electronic component makers. The customers undergoing Six Sigma training include employees involved in distribution, marketing and human resources. MU pioneered the Action Learning Model about 15 years ago for Motorola s senior executive education program. It s the only way to make it happen.
Participants come to training with a project in hand and work on it during sessions.
One year ago, three-quarters of training at MU took place via a standard open schedule. Today half of it takes place in project teams. In customer satisfaction work with key clients, they wanted to see the results of their training investments. That got us talking about how to get the results faster. This way we have direct control of the results and it helps us understand whether the training is working.