As active parents in our region, of Bucks County, it took us two years to even find the phone number, and to learn that it was the number to call with compliants. If you call, very often you'll get a recording, its just another hoop to jump through to get your concerns heard. This little known, rarely publicized forum, is open to the public. You would think that every parent who has a child receiving services in PA, would be told of these avenues for communicating from the local levels. We will post more info about this soon.
Many parents have little or no knowlege of state and federal laws.
Of course they would say they are satisfied with the education being provided because they believe that professionals would always do the right things for their children and they have nothing to compare it with. Parents tend to put thier trust in professionals and are intimidated to question authority. Professionals often project or even tell parents that they are the ones with the credentials and the parents are the amateurs who need to listen. Even parents trained on disability rights and laws often fear that if they would speak out against a district, that it would be taken out on their child. Because of the huge amount of beauracracy, its nearly impossible to know where is the right place to complain about your child's educational program.