Increased speed has delivered improvement in both productivity and customer service. Looking back, we lost business during our last busy season with the old system based on minicomputers. The new infrastructure has given Trailfinders the ability to expand with its business growth so that it is now very straightforward to open a new branch or add new users. Raymond estimates that the current system could support in excess of another 100 users without its performance deteriorating. A further benefit is ease of maintenance.
More information is available about the system.
Messages are displayed which enable us to monitor its performance. Trailfinders are reliant on their system 24 hours a day, seven days a week. Business is irrecoverably lost if the system is down. Even a catastrophic server failure can be recovered within minutes - automatically. It is this level of resilience which allows Trailfinders to be confident in its ability to meet growth targets and fulfill their customers expectations for the foreseeable future.