Patients have the right to privacy while in the office and confidentiality of information and records regarding their care. Patients have the right that safeguards be adopted to protect the privacy and confidentiality of all patient data gathered by Davis Vision s participating providers. The release of protected information will be provided only to authorized agents and appropriate regulatory authorities. Patients have the right to review their medical record without charge and obtain a copy of their medical record for which the office can charge a reasonable fee. Patients cannot be denied a copy solely because they cannot afford to pay.
Patients have the right to receive, without charge, a copy of their prescription.
Patients wearing contact lenses may, depending on the state in which services have been provided, have a right to receive a copy of their contact lens specifications necessary to duplicate the lenses only after the lens fit has been confirmed. The prescription may contain an expiration date. Patients have the right to receive an itemized bill and an explanation of all direct charges. Patients have the right to be satisfied with the care and treatment provided. Patients have the right to voice their grievances, objections and dissatisfaction regarding the care, cost of treatment of care received without the fear of reprisal about the care and services being received.