And it is intrinsically democratic. It usually does not require special authorizations and such privileges are almost never limited in terms of volume. The Perils of Low Friction Communications Low friction messaging systems have many virtues. They are remarkably fluid and adaptive to the needs of organizations. They allow far-flung employees to communicate with one another in relatively fast and inexpensive ways.
People are more likely to speak their minds freely and comprehensively.
Information is traded with ease and accuracy. When everything is working well, a low friction system like e-mail is a great tool for getting things done within an organization. Unfortunately, the popularity of e-mail can also cause serious problems. It is not uncommon for many managers to spend several hours each day dealing with e-mail. Much of the time is well spent.