The quality of everyday language used in business is on the decline. We are often unaware of the impact that our words have on our customers. When we use language that is negative or abrupt, we create communication barriers that will frustrate and offend people.
Negative language can quickly destroy even the strongest business relationships.
The ability to recognize and change your negative language into positive phrases will provide you with excellent tools to build lasting customer relationships. It takes integrity and practice to master positive communication skills. But when you do, you will see immediate results in the delighted responses of your co-workers and customers. You have permission to reprint this article in your newspaper, magazine, trade publication, at your Web site or in your e-zine. Debra Schmidt is also the author of SpectrumSuccessTips, a FREE on-line monthly newsletter loaded with tips and information to help you boost profits through greater customer retention and dynamic teamwork.