What s interesting about that is the evidence of the bottled-up need for information. I mean, here is a bank run by traditional models, having all the traditional systems, with a pent-up demand for information about their own organization that was so huge that it swamped the system and swamped Bruce. I think that s true for every organization. Maybe less true than it used to be. But if you did something like that in IBM or GE or GM or the Navy or any organization, the same things would occur.
People don t know what s going on.
So they tell stories. In this case, it was the Delphic Oracle. You could tell the story and get an answer. An authoritative answer. And it s on a screen.