We try to sell people holidays, and get our customers what they want. The hours are 9 am to 5.30 pm during the week, and 9 am to 5 pm on Saturdays. Saturday is certainly the busiest day for clients walking through the door. Here, we do more tailor-made holidays than straightforward packages like two weeks in Spain. I enjoy working here, and I get almost as excited as the person I'm booking the holiday for when it is all slotted into place.
Most clients are genuinely appreciative.
It's about helping them out. For some people, their holiday is the most important thing in their year. You have to treat it like that, whether it's a 3,000 trip to Hawaii or a long weekend in the Lake District. Obviously, we have the chance to travel. Educationals are not taken out of personal holiday.