Massachusetts Office of Dispute Resolution Court Programs Massachusetts Office of Dispute Resolution Government Programs Overview Conflict is part of organizational life, and state agencies are no exception. It occurs within organizations, between organizations and between organizations and the public, surfacing as claims, complaints and grievances .
Many disputes erupt into bitter confrontation and rapidly grow worse.
Others are chronic disagreements that flare up periodically, then die down and become dormant for a time. Many disputes are predictable, other catch us by surprise. Unmanaged conflicts seldom stay constant for long and can escalate to destructive levels in an spiral in which sides form, positions harden, communication stops and resources are committed. MODR's Government Programs provides ADR services for the facilitation of public participation meetings, consensus building and large mediations . Page developed by Camilo Azcarate.