We interpret that to mean we cannot request more than two articles from one issue of a journal. If more than two articles from an issue are needed, the patron must make arrangements to buy the issue or view it at a holding library. We pay the Copyright Clearing Center a fee if we copy more than five articles from a journal title over the course of the most recent five years, so we are legally entitled to do that. Copyright law also requires a library to keep the most recent three years plus the current year of filled journal requests. If you have any questions about this, or about copyright law in general, please call or email the ILL Dept. at Mid-York.
Fees are more common with photocopy requests than with books.
Many libraries, both in New York State and out of state, will copy pages free. We will never incur a fee without first getting permission from the library. Most libraries ask their customers if they are willing to pay the fee. On the other hand, photocopies never need to be returned, so there is no return postage fee. Also, photocopies are sent First Class Mail, so you should receive them within a few days of the owning library agreeing to send them.