If you need to change a payment, select the payment you would like to change, and click on Modify Payment. After you make your changes they will appear on the Pending Payment page. If you would like to delete a payment, select the payment you would like to delete and click on Delete Payment. Sometimes, very rarely, payments can get lost in the mail. If you do think you have a bill payment problem, it is most likely with the time it takes a payee to actually post a payment to your account.
Most bills have payment stubs that, when returned, help match a payment to an account.
Electronic bill payments never experience a problem, as long as the account number you set up is correct. Non-electronic payees are sent a check with you account number printed on it. Any error or special problems a merchant has in applying the payment will likely show up. Remember, always schedule your payments at least five business days before they are due. This gives ample time for the bill to arrive, and the merchant then has the entire grace period to properly apply the payment to your account.