The police agencies cited as the most fair were Pennsylvania, Oklahoma and Wyoming. The least fair were Ohio and California. The survey found that some shippers with poor marks improved and some of the fairest shippers got worse over the past year. In response to open-ended questions, drivers offered their ideas on what should be done to improve the situation. I try to treat everyone with respect, but sometimes, because of their attitudes, it is very difficult.
More patience is needed.
Carrier management needs to improve as well. Scheduling, driver pay and equipment could be better, drivers said. Drivers were especially critical of receivers such as grocery warehouses that require drivers to unload or restack products to suit their needs. Shippers need to take more responsibility for loads as well. I take an extra hour to count the load when the loader said it was counted three times and I still found and corrected mistakes.