New accounts must submit three trade references and tax exempt certificate or first orders must be prepaid. Please allow 3 extra days for processing of new account orders. Shortages in shipment or errors in billing should be reported to Twin Sisters within 10 days of receipt. If merchandise is damaged in transit, accept the shipment and file a claim with the carrier. Keep all packing materials.
Returns require prior authorization.
A credit will be posted to your account once product is received in our warehouse and processed. Discontinued products may be returned. Normal terms for invoices are net 30 days. No shipments will be made to a past due account. We reserve the right to cancel the volume discount for any dealer whose account is not kept current.