In mediation, a neutral third person helps people in dispute work throughout their problem to reach a solution all can agree on. Mediators can help people clarify their expectations and reach agreement on a disputed issue. Mediators don't make decisions or impose settlements - the people involved use the mediator's help to craft their own solutions. Mediators can help both sides communicate more clearly and openly. Mediators do set and enforce ground rules and can help people develop new options to solving problems.
Mediation is useful when both sides are willing to accept a negotiated agreement.
It generally works best early in a dispute. Bargaining unit members should contact their union steward to see if mediation is an option. In many cases, unions consider mediation to be an acceptable means of resolving disputes. If you think mediation can help you solve a dispute, contact your agency's ADR Coordinator listed on the left. Staff will answer your questions about this process and other routes you can use to solve workplace problems.