For example, if employees or the public spread rumors that something is cooked wrong, tastes bad, or that there are bugs in the facility, the rumor could cause business and profits to decrease. People must be very careful in what they say in informal situations. Nonverbal Communication Communication between individuals can also happen nonverbally. Nonverbal communication continually influences human relations, because people are always sending nonverbal messages. Consistent attention to nonverbal signals is needed to make sense out of the communication system.
Nonverbal messages can strengthen what has been said or they can send contradictory messages.
Therefore, service managers must be cautious when they send or receive messages with others. The service manager must also listen openly to what the customer is saying. Service managers must remember that actions sometimes speak louder than words. Miscommunication in any organization can be costly, stressful, and time-consuming, and can create very difficult problems. Thinkers are organized, structured, and have all the facts before taking actions.