This site gives IT users a forum to learn, not only about the theories behind SLM, but how their internal practices compare to other companies best practices within their industry. This service level management initiative is a good example of how service levels are coming to the forefront of customer deployments, in many ways becoming more important than features and functionality. This Web site is an excellent way for us help our customers learn more about SLM best practices. PricewaterhouseCoopers is committed to helping IT users learn how to solve complex business problems while building internal value, said George T. Bristow, partner, PricewaterhouseCoopers. Service level management is critical for companies who want to survive in todays fast paced e-business environment.
Research is currently underway to add additional data gathered from global organizations.
About BMC Software One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite, a certification program that includes solution implementation and regular HealthChecks performed by BMC Software Professional Services. The company is headquartered in Houston, Texas, with offices worldwide. About PricewaterhouseCoopers The Management Consulting Services practice of PricewaterhouseCoopers helps clients maximize their business performance by integrating strategic change, process improvements and technology solutions.