Educate the patient. During the conversation with the patient, if you can recognize his particular learning style, you can more easily talk with him. Using other things to help educate the patient is helpful, too, such as educational pamphlets, books, computer software, videos, etc. These will help the patient understand more about his condition and improve compliance outcomes, and satisfaction. Minimize medical terms.
Many medical words can confuse the patient, for example, glomerulonephritis.
This is more confusing to the patient than inflammation of the kidney. Or, cholecystectomy would be more confusing to the patient than removal of the gallbladder. Because of that, try to minimize medical terminology when you explain things to the patient, especially elderly patients who often need more time to understand what you are saying. You can even confuse very young patients who do not have much knowledge. Medical terminology makes patients more confused.