This will require the exchange of more information between the bodies providing the various forms of ADR and the courts than occurs at present. In addition, I am proposing that Masters and district judges should draw the possibility of using alternatives to litigants' attention at key stages in the case management process, where this is appropriate. Information and advice from the court 14. The Courts Charter sets out the current role of court staff in providing information and assistance to litigants in person. They cannot, however, give legal advice.
Leaflets are available to help both plaintiffs and defendants through the various stages of a claim.
We will give you the forms you need and will be available to explain what to do next. I welcome this undertaking by the Court Service as a clear commitment to serving the public. The National Survey of Court Users, published by the Lord Chancellor's Department in March 1995, indicates that the vast majority of court users who are not legal professionals have a positive view of court staff. Only 3 per cent of those who had used the public counter in a court expressed dissatisfaction with the service they had received. These results are clearly very encouraging.