Employee handbooks contain various policies and they are needed.
However, there are a number of other policies that should exist outstide of employee policies located in a handbook. Policies regarding the sales and return of product, responding to customer requests in a timely manner and billing procedures are but a few of the areas that call for policies. Policies should be written and clearly communicated to employees. Good sales people should be strong closers. There are many instances where a sales rep simply cannot get a deal done.