Sprint has developed a detailed Quality Program in which the Quality Rules are used for all meetings. Team Member training is given to new employees so that they may function in this Quality environment. Experienced employees are encouraged to take a class known as Team Leader training. This class details how to facilitate meetings and Quality Teams. In addition, Quality Tools that are taught in Team Member training are used throughout the organization at all levels.
Many managers concern themselves when they empower employees.
Management worries that the lack of experience and knowledge may cause a team to make incorrect decisions. If the team uses appropriate tools then they will make effective decisions. This is also known as a cause and effect diagram. This tool was developed by Karou Ishikawa - A Japanese Quality Guru. This tool is very powerful in identifying trends.