This will help clear the current clogs in the 911 system, and provide better emergency service to those calls that are true emergencies. I travel a lot for work and have used the 911 system to call in emergencies only to be left on hold or waiting for the operators to answer the phone. It is very frustrating. Citizens will have to be trained to use 311 instead of 911 for all non-emergency calls. They will have to understand the difference between emergency and non-emergency.
Education is very important.
With the proper funding from both the state, individual cities and the telephone companies this program will work. Education is the key factor to saving lives. It always has been and always will be. The state supports agencies with their efforts to educate the public on the proper use of the 911 system. Some citizens are confused on when to use the 911 system and inadvertently clog the emergency 911 system down.