Follow up on all customer inquiries within 3 hours of receipt of the call. Develop a business relationship with a minimum of 10 new accounts during the next sales year. Expectations could also deal with progress reporting for the rep . This expectation is more a policy or rule, whereas number 3 above is really a goal for the rep . Individual goals such as number 3 above can become expectations that are mutually developed and agreed upon by the manager and employee.
Expectations can take the form of very short-term assignments .
Assuming this is a reasonable request, it becomes an expectation for which the rep must be held accountable . It is important to expect the employee to meet reasonable, but demanding expectations. It is not appropriate to overload employees to the point where they simply cannot deliver as expected. Expectations must be realistic AND attainable . If employees sense that there is little or no monitoring or measurement to determine if the expectations were met and little or no follow up, the expectations will become just words .