IP problems Tim Greene, Network World Visual Networks' monitoring software will soon make it easier for service providers and enterprises to troubleshoot problems with DSL and VPN services. On this topic Newsletters Enterprise Network Management. The software consists of an agent that runs on an end user's Windows PC and on a server in the provider's network where customer data is gathered and stored.
Network managers can access summaries of traffic in and out of a customer's machine.
The company says enterprises might use the VPN monitoring to sort out problems remote users encounter when they connect to corporate headquarters through VPN tunnels. For example, a customer connected via a DSL link to a VPN might have trouble connecting. Visual IP InSight 5.5, the provider can see whether the problem is caused by the DSL link to the Internet or with the VPN tunnel being created across the Internet. Earlier releases of the software could perform similar analysis on dial-up connections. The same data collected in reports can verify whether service providers meet service-level agreements on DSL and VPN services.