Documentation of the training will be maintained. The facility will maintain a written policy concerning equal opportunity for all job applicants as well as a written policy to prevent conflicts of interest. The facility will maintain a current organizational chart, a current written operations manual, and will document regular staff meetings. The license holder will maintain an operating manual specifying approved methods of implementing the license holder's policies and providing details for daily operations. The manual will be available to all staff and volunteers.
Operations manuals are to be reviewed annually and updated as needed.
Each resident will receive a copy of the program policy stating rules and regulations, including disciplinary procedures appropriate for staff to utilize. The policy will be read, signed, and dated by each resident upon admission to the facility. All program rules and regulations pertaining to residents will be conspicuously posted in the facility. Written policy and procedure will provide for a grievance process for residents. A copy of the grievance policy and procedure will be posted in a conspicuous place on the premises of every licensed facility.