These are critical points of information. Questions, questions, and more questions. Every transferee and his or her family has a million questions, or should have at least a few hundred. To help answer them, companies often have plans, check-lists, and support staff who spend hours on the phone working through thorny issues. Everyone knows unasked or forgotten questions can create big problems.
Fear is a big factor in unasked questions for both the family and the transferee.
Spouses don't always ask a lot of questions because they are afraid they will make a bad impression. And the employee doesn't always ask a lot of questions because he or she doesn't want to look dumb to the company. This can be particularly true if the family does not want to make the move. Questions may go unasked because family members are afraid negative feelings will get back to the transferee's supervisor and affect the new job. That's where a relocation management company can really help.