And empowered front line associates encompasses ownership, initiative, personal performance management and high performing teams. It is an easily understood and very powerful model of high performance retail. This is the heart of a powerful 'can do' attitude of high performance. And it comes with a corresponding absolute disdain for externalization - identifying all of the reasons that rationalize why something cannot be done. The day will be a write off.
Externalization is the scourge of high performance retail.
Any time we can find a rational and logical reason to justify failure we will continue to fail. Internalization is a tenet of high performance and there is absolutely no doubt that all people want to feel and be powerful. Internalization can unleash tremendous power and initiative. Two very powerful and empowering words. We care about our people - their wants, needs, desires, families, careers, health, satisfaction, concerns and well being.