Universities may not have a big role in creating business leadership. Companies are training themselves. Fewer answering machines. Let's get back to the personal touch. Maintain a close knit, team network.
Frontline staff goes through some training about the various cultures that come here.
A better telephone system. Make a bigger effort to recruit a diverse faculty and administrative staff. When I go into the community this is always an issue. We need teachers who speak clear English. We need to help foreign-born teachers speak better if they are not clear.