Improve conflict management skills. Understand how vendor relationships can strengthen your Contact Center. Understand how to calculate market damage in lost revenue and how to apply these findings to improve customer satisfaction. Create actionable reports by sorting through the vast amount of available data. Support key audiences for caller data by identifying who needs to know what.
Registration is confirmed when payment is received.
Payments must be received no later than 30 business days before the course you want to attend. Cancellations received 25 business days before the course you want to attend can be applied to another course date. No refunds for cancellations less than 25 business days before your course. Small class sizes allow you to enjoy an engaging, rewarding experience. All rights reserved.