There are no refunds as plants are perishable items. Please do not refuse or return any shipment without notifying us first. E. Orchids Limited cannot guarantee the productivity of any plant. All plants are inspected for any signs of disease or virus. To the best of our knowledge, our plants leave free of pests or diseases.
Plants are, however, living things and they can at any time develop disease, virus, or insect pests.
If there is a problem with your order, do not hesitate to contact us within 10 days of the day of shipping. After 10 days, we cannot be responsible as plants are perishable and they are no longer in our care. F. Pot size only generally indicates price. Rarity, size of plant, number of growths, and select forms influence pricing. If you need more information regarding leaf spans, number of growths, etc.