Documentation is a key part of corrective action. This means keeping a written record so that nothing is left to chance or memory, and so that other teams can learn from your experience when they face similar problems. Join Corrective Action Teams and be willing and active members. Record the analysis process, decisions, and changes that are implemented, in order to document the results of corrective action. Communicate these changes to those concerned.
Recognition is a difficult step to implement.
The key is fairness . Recognition must be based on consistent guidelines for recognising individuals and teams. Accomplishments must be documented. And the guidelines and reasons for recognition must be communicated clearly to everyone. The award programs should be defined by the organisation.