Numerous avenues exist to help resolve complaints, some internal to the program or agency, others external. The purpose of this file is to help make effective use of these channels for complaint resolution. Making a complaint is like climbing up stairs. There are many steps and we almost always start at the bottom.
Hierarchy is important and a sense of balance is required.
The climb can be exhausting and we have to pace ourselves even if we are anxious to get to the top fast. Persistence is needed to reach the desired goal. To make matters more frustrating, rarely does a fast track exist for complaint resolution. If you or someone close to you receives or is eligible to receive services that are an entitlement to persons with disabilities, you may not be sure of your right to complain or may be reluctant to acknowledge that you have a complaint. Using the complaint resolution process offers the opportunity not only to correct the problem, but also allows programs and agencies to receive valuable information regarding their performance.