As an added bonus, I never have to set foot inside another Fry's store as long as I live. Since I owned my first Pilot 1000 years ago, I've always encouraged people to buy Palm products. Now I have first-hand experience with their excellent service too. Complaints generally allege electronic appliances purchased were defective, or customers encountered difficulties obtaining exchanges or warranty repairs. The company responded to some complaints by providing replacements, repairs, or in some cases issuing refunds.
Most complaints remain unanswered.
The Better Business Bureau does not endorse, recommend or disapprove of any company, product or service. I received the following helpful note. If you have made your purchase using a credit card, you can deny payment and send a letter to the credit card company. In my case, unsurprisingly, Fry's did not respond within 30 days to Visa's inquiry, therefore I did not have to pay for the purchase. This way you don't have to lie, and they pay the price for their arrogance.