This is standard for public institutions. There continue to be some problems that are a result of not having a good means of tracking and sharing information. OIT continues to look into purchasing ticketing software. Jahed Sukhun has been asked to look into whether or not an advisory group is needed for the help desk. OIT will spend twice as much on access this year.
Invitations are forthcoming.
The suggestion that came from this meeting was that a strategic plan with two or three levels of planning, vision and direction should be devised. The process would involve gathering data, measurements, and processes for a specific two-year tech plan. David Bullock, Mike Driscoll, Tom Luba, Daniel Pirofsky, Alan Zieber and Mark Gregory will meet to discuss the next will review for strategic planning.