You can hire the hands and backs of people, but they volunteer their minds and hearts. A corporate culture, like the human body, is an ecosystem of interdependent relationships. If we seek quality with something other than a principle-centered approach on all four levels, our efforts will be necessary but insufficient. The reverse is actually true if you correct the people first, the other problems will go away. Because people are the programmers, and they use systems and structures as the outward expressions of their own character and competence.
Effective executives lead by principles.
Principles are like a compass. A compass has a true north that is objective and external, that reflects natural laws or principles, as opposed to values which are subjective and internal. Values are maps. Principles are territories. The more closely our values or maps are aligned with correct principles with the realities of the territory, with things as they are the more accurate and useful they will be.