If outcome-based and other formal program evaluation methods are new to your institution, many excellent publications are available to introduce them. IMLS offers this list as a resource, but it is not intended to be limiting or exclusive. With the exception of IMLS's brief introduction, these resources draw most of their examples from educational and social service settings, but many are readily applicable to typical goals of library and museum programs.
Most titles below are available at no cost online.
While terminology differs from publication to publication, basic concepts are very similar. A Practical Guide to Evaluating your own Programs . Participating advisors included the Association of Science-Technology Centers and the National Science Foundation. This brief introduction for IMLS grantees and proposers uses examples from library and museum contexts. Available commercially from various booksellers.