N o one set of performance measures will be effective for all agencies or for all projects.
Organizations differ and their priorities change over time.
To be effective, measures must be tailored to the organization's mission and management style. Given that, certain universal concepts and principles apply to agency programs and IT investments. Measurement focuses attention on what is to be accomplished and compels organizations to concentrate time, resources and energy on achievement of objectives. Measurement provides feedback on progress toward objectives. If results differ from objectives, organizations can analyze the gaps in performance and make adjustments.