This unit examines the theory and application of alternative dispute resolution strategies. To do this, it focusses on various strategies for handling conflict, negotiation skills and mediation models and processes.
Mediation is a process used in helping people resolve conflicts.
It has significant application in the areas of human resources, law, accounting, business and human services. An in-depth understanding and the practical application of mediation techniques are an important aid to those professions that encounter and deal with human conflict. This unit aims to provide a grounding in the practical skills of mediation and their application. This unit introduces students to the principles and skills of legal interviewing, negotiation and advocacy. Legal advisers require an understanding of this area of the legal process if they are work effectively with clients.