Calls save time and miles when there are last-minute delivery cancellations. When necessary, you can also quickly re- route crews for pickups and other special stops along their routes. If there's a breakdown, for instance, and you get an SOS call, you might be able to save the day by sending out another truck. And, instead of the office calling customers when there are logjams, drivers can call directly-maybe even give them an idea as to when they will arrive. Talking from a customer's home can be inhibiting for a driver when there's a problem with a delivery.
Many drivers welcome overtime, but no one appreciates an overcooked dinner.
If you're dependent on beepers or call-ins, I'd suggest you install a phone in just one truck as a test. Copyright 1997 Towse Publishing Company, All rights reserved. Reproduction in whole or in part is prohibited without prior permission.