When this happens, the person looking after the Query System will finish the query, that is, move it into the Dead tray, where it stays for ever. You will usually receive a message at this point winding the query up. We are happy to receive queries from our users, and from anyone else who is interested in EPCC and its work. Recently, however, we have been receiving an increasing amount of unsolicited commercial email and other completely irrelevant material. This is discarded.
Life is too short.
John Fisher looks after the helpdesk. It's better to send queries to EPCC-Support than to send them direct to John Fisher.