FAQs Line Noise Aeneas uses local telephone companies to connect to its customers. Disconnects are almost entirely attributable to poor line quality and line noise. Analog connections are maintained by user modems and Aeneas modems. This is why modems at 14.4 baud rates and below rarely see disconnects.
Problems sometimes arise with the numerous smaller independent telcos.
Unfortunately, Aeneas must in part rely upon Century Telephone in Chester, McNairy, and Hardin Counties. Tennessee Tennessee Telephone in Henderson and Decatur Counties, and Citizens in Weakley Counties. Some Customers must also use other small telcos such as Crockett phone, Yorkville phone, etc. to dial in to us. As a rule these companies are behind in their upgrading of lines, therefore the line quality is poor, noisy, and susceptible to modem disconnects. Additionally, the distance customers are from their telco central office limits both the data throughput speed and line quality.