Installation and registration were a snap, although Web-based help was at the ready. The quick configuration wizard also has a Web-based cheat sheet, with pictures of the screens we could fill out in our server software. We skipped the fax-modem configuration. Software 602 helps with more than configuring its product. There's also help with DHCP configuration.
Phone support is available by contract.
When the configuration wizard finishes, it doesn't disappear in a puff of smoke. The SendFax Client supports the address books that most people have. We appreciated the ability to choose a different port for the HTTP proxy than for the Web server, and the improved access rights control for administering the suite through a standard browser. Although 602Pro has a built-in firewall, we chose to keep our Signal9 ConSeal PC Firewall in place with no problem. When we first attempted to browse from across the LAN, ConSeal asked once how to handle the request, which showed clearly as an attempt to reach the 602Pro LAN Suite server's IP address from the address assigned the requesting machine.