IRS losing 2 million documents. Film manufacturers shipping out 811,000 faulty rolls of 35 mm film. Telecommunications misplacing 1,314 calls per second. Every time you or your employees interact with a customer, that customer is rating you and your business. When it comes to customer service, the telephone is the heart and soul of any home-based or small business.
Great service begins when the phone rings.
Greet the caller pleasantly and promptly. Don t lose the customer before you even say the first word. Listen to everything the customer has to say. Never interrupt a customer and never assume you know what he wants. Stress what you can do, not what you cannot do.