Keep track of costs Obviously, if a company wants to determine their ROI for training, they must account for all the money spent, especially the hidden expenses. When no specific goals Very often there are no specific or measurable goals to achieve for a training session. It is very difficult to measure the results of a manager style training seminar. If the goal is to improve the productivity of a worker in a certain process, a metric must be determined the leads to a company bottom line number. Before and after training measurements must be made to determine the effectiveness of the training sessions.
Safety training has a specific goal of reducing the accident rate.
Statistics can be made that will verify the effectiveness of such training. A good way to tell the effectiveness of training customers is the reduction in service calls. The cost of maintaining a service call staff and making repairs can be compared with the cost of training the customers. Some companies use service calls as a method for generating revenue. This is an extremely short-sighted way of making money.