Customers have Guest access, with a limited set of functionality.
Operators have full access to all jobs and maintenance functions.
However, you can assign and remove particular application privileges for each operator. Once you purchase, it is very easy for you to customize the pages for your company. You can change the logo, the Company name and the site name which is displayed at the top of each page. If you understand asp, you can change the header for each page by editing a single file. More ambitious programmers can also alter any of the .asp pages.