No service will be provided until the outstanding balance is paid in full. Services not invoiced by the contractor within sixty days are not subject to payment. The contractor does not provide any reference services and does not accept orders by U.S. Mail, fax, e-mail or telephone directly from the public. Customers with accounts should include their contractor assigned customer number on every order. The PDR is closed on Federal holidays.
Hours are work hours unless otherwise noted as clock hours.
A requester has the option of linking several request forms together so that they are considered as one large order for delivery to the requester. For example, a linked pick-up order containing a paper to paper request for 100 pages and a microfiche to paper request for 50 pages would be due in 6 hours after submission, although the requester could have received the paper to paper order within 4 hours if the orders had not been linked. Information collected through the online ordering of documents from the NRC Public Document Room is not maintained in a system of records.