Our other previous online issues can be found in the Archive , where they are organized by date and topic. Here's how to manage customer relationships effectively. Every part of your organization must reexamine its structure and processes to truly reap KM's benefits. The CEO of this worldwide plumbing supplier says the pain of a major IT implementation is worth it. Mind Melds Merging companies that fail to integrate their intellectual assets may be squandering the value of the merger.
Knowledge management can help.
Link more computers to process more of your workload. As companies seek closeness with customers and business partners, online communities move from the Web fringe to strategy central. Matchmaker, Matchmaker Technology can help managers see which employees are available and which have the right skills. A three-part series on enterprise resource planning. After a company turns on its ERP software, the only people who understand how the business works are on the implementation team.