We may have to look to the private sector for help because technology is moving so quickly, we can t wait for things to settle down. Our spending priorities must change to meet this need. What other states have done, and we should consider, is to raise the current position of Chief Information Officer to cabinet level status, reporting directly to the Governor. This more visible CIO should work closely with the private sector and nonprofit organizations that are working on economic development throughout the state. This visibility would re-emphasize the importance of digital technology to economic development and provide needed leadership.
People are very frustrated with paper government.
E-government is not just about transactions but about trust and preserving the integrity of relationships between government and constituents. Vision, authority and leadership are the keys to successfully meet the expectations of our citizens.