The serious illness must be certified by a registered physician, and the customer must make a reasonable payment arrangement with the company. Handy emergency telephone numbers - doctor, fire, police and ambulance. Keep in mind that many cordless phones do not work during power outages, so be sure that you have a regular phone available. Arrangements to leave your house in case of a prolonged outage.
Outages can occur at any time for many reasons.
Have a battery-operated radio. Listen to the radio or watch the nightly news for predictions of expected storms or other problems that may lead to sudden outages. Winter Protection Plan Customers who meet the criteria listed below and who lack the resources to pay their electric bill can retain or obtain service from November 1 - April 15. They are encouraged to pay as much of the bill as possible during the winter, since the full amount is owed to the company. No late payment charges.