Create a call log, task assignment system, or complete project approval and tracking system using this module. The way you define the system determines how it's used. Let users report problems online as they happen and see the status of problems they've previously reported. Also let them attach a priority to the problem so you can see how important it is to them. Let help desk personnel or supervisors assign priorities to problems as they occur and pass them on to tech support.
Module can track who's working on what and the priorities of each individual.
Key in a search word and do either simple or in-depth searches. If program and file names are noted by tech support when they're working on issues, then you can key in a program name and see every issue it has ever been attached to. Type in the question and the answer, then let users see it when they enter a word in the search field. Program can search just the questions or both the questions and answers before displaying items with matching words. Let users enter their own questions online.