Processing policyholder change requests and assisting sales representatives are daily functions of the job. An Associate's degree or equivalent training. A minimum of 2-3 years of related work experience, superior communication and interpersonal skills are required. Bilingual a plus. Excellent salary and benefits package.
Positions are available in many of our Claims offices.
Operations Managers are responsible for the overall success of assigned disability claims office including appropriate claim decisions, meeting performance guarantees and standards and appropriate resource allocation across units. Must demonstrate ability to lead, devise and implement procedures, analyze technically complex subject matter, manage multiple priorities and projects, make decisions, problem-solve, negotiate conflict and communicate orally and in writing, to diverse audiences. Requires broad knowledge of disability products, and knowledge of insurance claims issues, policies, procedures as well as financial principles for managing financial liability. Demonstrated presentation and customer service skills are necessary. Experience interacting with large-sized companies and understanding of service issues preferred.