Reserve the most important problems for the second cycle of change. We recommend first cycle interventions focus on issues where there is a high probability of success. Your initial success then becomes a framework from which to build up for the next intervention. Being the new outside manager in an organization is never easy. Make sure that the Mandate is clear about issues for change, avoidance, and preservation.
Most mandates are informal and only focus on issues of change.
We are suggesting a more formal structure that involves three levels of intervention. This Mandate may need to be re-negotiated once you have a better appreciation of what is realistic in the organization. Try to meet with your boss two months after the new assignment to begin this re-negotiation process. After all, you want your performance to be evaluated based on realistic goals. Focus on a Team Oriented Approach to Diagnosing and Resolving Problems.