Ten Steps to Making Your Customer Feel Like a Guest Customer Service Quotes Customers perceive service in their own unique, emotional, irrational, end of day, and totally human terms.
Perception is all there is.
You can't promise your customers sunny weather, but you can promise to hold an umbrella over them when it rains. Chip R. Bell and Ron Zemke Customers don't care how much you know, until they know how much you care. Squat Ken Blanchard First impressions are the most lasting. Linda Silverman Goldzimer Don't fix blame, fix the problem. Japanese Saying Rules exist to serve, not to enslave.