I think the reason is that the expectations of the customers have risen rapidly because of information that's available on a real-time basis. Information is a great thing, but it also results in people expecting to get more. There's an idea of getting services along with the product itself. Customers were less hard on the manufacturers maybe three years ago. They were more willing to go off and contract with one company for products and another one for services.
Goods are more complex now.
Customers now want to be able to get an answer to a question, not just a product or a service. Edupage is translated into Estonian, French, German, Greek, Hungarian, Korean, Portuguese, and Spanish. She had already been the first woman to fly a solo flight over the Atlantic. She would have faced death with the same unflinching courage and honest with which she lived her life. I want to do it because I want to do it.