Therefore it can be said that effective training programs combine hands-on training with theory that helps users to develop good mental models of the systems. The trainers could also assess the delayed effects of training. They could ask for feedback on the training to find out whether training was effective and if it helped the users in their work. Effective use of the decision aids requires that auditors are trained to use them. Other User Support Services User support can be given to the end users in several ways.
Peers can give user support to each other using electronic networks.
Software can have on-line help or user dialogs. There can also be a help-desk facility available. User support can also be combined with user training. The acquisition of new information technology should be based on a thorough, business-focused analysis of the users' needs. If end users get good user support services then they should more productive.