Resource Management Shows how you can meet your commitments to customer requirements and satisfaction with adequate staff, competence and infrastructure. Product Realization From planning through to delivery, knowing what you are doing and why you are doing it. Measurement, Analysis and Improvement Record what happens when it happens so that constant improvements can be achieved based on known information. Includes customer perception of your abilities. See example Either are acceptable.
Paper based is simpler but process mapping is easier for end users.
At Quality Solutions we can help you with any of the above. We can help you with any section that is troubling you. We can work with you to write the complete manual. We can advise you on the changes you need to make to your working practices. Above all we will help you achieve quality without bureaucracy or excessive paperwork.