For all external users, we control access to the system via a gateway program. For all internal users, password protection is used on all computer terminals. Low-access security levels are given to customer service representatives so they cannot log on as administrators. We employ five in-house programmers. Every program is written by our staff and customized to meet the specific scripting and reporting needs of our clients.
Ongoing training occurs every week.
This training consists of customer care, customer services, new program updates, new script modifications, and daily call monitoring. The coaches, on at least eight calls a week, monitor each customer service representative. The type of calls and service we provide are sales and order processing with upsells, third-party verification, lead generation, dealer location, customer service, catalog sales, general information, and reservations. Yes, we can.