All data centers are connected to the major NAPs and to more than 60 private peering arrangements. It can administer servers remotely. It is working out the details of a new SLA that will automatically credit customers if terms aren't met. Recompense under these SLAs is one-thirtieth of the monthly fee. Those response time guarantees range from 15 minutes to four days.
Refunds range from a full day to a full month.
GTE declined to provide more specific information about penalties. It declined to provide typical setup times for a small or large collocation site from the time content and applications were ready for hosting. For managed hosting, GTEI said it could bring a single server online in seven business days from the time equipment arrives in the data center. It said a larger installation of eight to 10 servers might take 20 days. It has a minimum of 80 people staffing its customer-support center at any time, day or night, which probably works out to minimum staffing on any one shift of about 15.