For example, newborn screening appointments will be available for newborns prior to the 21st day of life. Compliance with appointment standards will be monitored on a monthly basis by district managers and periodically by the Quality Improvement Coordinator. A patient satisfaction phone line is installed in the waiting area in each of our CHCs. This phone will automatically connect patients to our feedback line where they may record messages. To reach this service outside the CHCs, please call 469-5000.
Patients communicate their concerns, clinic locations, and their names, phone numbers or addresses.
The directors' office responds within two business days. Patients should bring their eligibility card with them to appointments and when filling pharmacy prescriptions. The CHC health care delivery system includes a full-range of comprehensive primary care services including family practice, pediatrics, internal medicine, and prenatal care. Services include counseling on a variety of issues, financial assistance for preventive health care, early childhood intervention, food stamps, emergency assistance, alcohol and drug abuse programs, family planning, spouse and child abuse prevention, and more. Typically, patients in need of social work services are referred to a CHC social worker by a member of the medical staff.