So is personal accountability. Each employee sets goals quarterly and receives four performance reviews a year. Forrester also gives out plenty of awards. For example, a prize goes to the person who has the highest impact on the company as determined by a vote of all the employees. At the same time, we've found that the creative process here is collaborative.
Feedback is very hard-hitting and critical.
Your skin has to be thick, so it's best to check your ego at the door. The notion is that companies must be willing to anticipate demand and to change rapidly, without sacrificing the core mission and values. On one hand, we want to keep our core culture sacred and constant. On the other, if you are not a catalyst for change in this company, you probably won't last long. It may look chaotic to outsiders, but we're doing all of this in a very planned way with a long-term outlook.