It enables them to build up a database of Agencies to whom clients can be referred, record all data relating to the calls received, the information given and referrals made. It can analyze the data, provide statistical reports for the Agencies and display or print reports of all activities of the helpline between any two dates. It will also print copies of each agency's data for hard copy records and for proofing by the agency.
Maximum use is made of drop-lists to speed data entry and ensure uniformity.
After the initial entries are made, almost everything else is accomplished at the click of a button. Establishing the list of service categories. Selecting the service categories applicable to each agency. Record every individual call, including client details and information provided for referrals made. Record up to five referrals on any or as many subjects for each caller.