Management can more effectively plan projects and schedule resources, therefore making optimum use of their limited staff. Critical PSA Components Often described as ERP for IT, PSA covers a broad spectrum of integrated functionality. Disparate systems of old such as budget management, project management, network management, help-desk management, time tracking and invoicing, while in many cases necessary, do not support an integrated approach to service delivery. Because of this, there are certain key components that every PSA solution should have. CRM systems are what some would call sales force automation.
Engagement management defines all workflows and billing relationships around a given engagement.
In order to run like a business you must charge clients for work performed. In the world of services, this means tracking time and expenses spent on tasks by every staff member. Stop constant relearning by capturing what your people know. The final stage of the consulting business operations loop is being paid. For most organizations this means the delivery of an actual paper invoice to a customer or client group.