It is in their company s best interest to have these machines up and running, said Stipa-Gallagher. Calico, the company that deals with the campus laundry facilities, comes to check the machines every 12 to 14 days. If there is a problem before or after that time, they will not know about it unless students report it. We just found out about one in the basement of Old Falvey, Stipa-Gallagher said. We would love the students to let us know when one is broken, because otherwise we will never hear about it.
Problems usually arise when machines are either empty or full.
A card reader, like those in the laundry rooms, can only process 1000 transactions and then it has to be replaced. One time I had washed all my clothes and when I was about to dry them the reader said that it was full, said freshman Nicole D Avanzo, a St. Monica Hall resident. So I had to hang my clothes all over my room to dry. When a student puts a bill into the machine, the SAM transfers money from its account to the chip. When the SAM is empty, there is no money available to transfer, and it needs to be replaced.