Don t proceed with the vision, mission or goal until you have courageously asked each stakeholder where they stand and their level of commitment. In many organizations today, you can hear the phrase, The customer is always right . This assumption often undermines your people, especially when they were following the guidelines management set for them. There are voluminous cases of where projects are delegated to staff without appropriate authority to make decisions or utilize their budget allocations without approval. For healthy organizations today to gain and maintain a positively competitive edge, everyone in the organization needs to be empowered as a leader.
Managers can t afford to hold all leadership decisions for themselves.
They are neither informed or competent enough to make all that need to be made day in and day out. One restaurant chain executive told me that they first trained, and then gave every waiter and waitress the full authority to comp a given number of meals each month based on making things right with the customer. They reported in short, concise terms the reasons for each comp . If they ran out of comps during a given month, they could then review their reports and get extra comps for dealing with future situations that month. What you expect and inspect with respect is what you get.