You have to understand people, and the dynamics of working in teams, to understand how to implement groupware. This article will help with that. People Issues Groupware projects fail when companies try to use them after downsizing to replace people and to improve productivity. That's a mistake, because groupware only works when employees feel secure. After downsizing, the survivors are the real victims.
Employees feel threatened and insecure, wondering if they're next.
To make matters worse, the treadmill speeds up and they just can't seem to keep up. This is when people most need to know that they have the organization's support. Employees will believe that groupware is just another ploy by the organization to not only get more out of them, but to even siphon off their knowledge before the next wave of downsizings. They'll resist in every way they can. Then we'll chalk it up as another groupware failure and never really understand why.