The Service Difference Service is service is service - until your entire organization has a common understanding of and commitment to making a real and lasting difference with your customers. By now you've tried something designed to help your organization achieve business results faster and more cost-effectively than your competition. That critical ingredient is The Service Difference, a brand-new customer service product system that reflects the best of everything AchieveGlobal has learned in the past 25 years about improving service. It incorporates new research that validates long-standing concepts and includes new content areas that position all service providers for success in the next century. Your employees have participated in Achieving Extraordinary Customer Relations, and there's a renewed sense of enthusiasm and commitment in the workplace.
Employees are more confident as they apply their new skills.
Customers are noticing a positive difference in service levels. If only the new momentum could be sustained. It can be. Keeping the Skills Alive is a unique coaching tool that ensures the customer relations skills learned in the training room stay alive at the front line. It's like an insurance policy for your investment in customer relations training.