The amount of help you will need from outside consultants will depend on your Gap Analysis and the amount of internal resources that are available. This will be the overall time line for the project. You will identify critical points and milestone dates to ensure the project stays on schedule. Be sure to take into account any peak periods and organize your project around these limitations. This will help in the next step, writing a training plan.
People learn better by doing than by being lectured.
Be sure the right levels of authority are signed up to approve the parts of the system that they will take responsibility for after implementation.4 Conclusion I feel that every CEO owes it to his organization to look into ISO 9000. Quality is going to be the buzz word of the next generation. If an organization is not contiuing to improve quality then it is doomed to eventually fall behinde its competition. It would not be difficult to perform a simple Gap Analysis to find out if the organization is striving toward quality. If it is not, then there will be trouble on the horizon for the organization.