We are encouraged to pad our hours, refuse work that isn't billable, give short change to the public, and compete against each other for total billable hours. The most prevalent suggestions related to the need to change management, to fill positions that are budgeted for but lying vacant, to discontinue the practice of PEER review, and to change the culture of favoritism. Our Administrative, Finance, and Computer departments gets bigger and the little worker bee gets cut. Very low morale among workers. A commitment to actually implement quality-not just talk about it.
Quality takes time and money.
King County does not have the tax base necessary to truly have a quality program. Hire managers who are not straight from industrial developers. Speed up the hiring process. We can't recruit or compete due to one-person personnel department and adversarial relationship with departments. The permit center is no longer functioning in any manner.