Lane reports are available that show rail performance by lane. Placement reports are also available showing the time equipment is at customers' locations as well as time at your own location. Matching equipment arrivals with customer needs reduces railcar demurrage. Making ETA information available to drayman either via the web or e-mail reports can reduce intermodal demurrage and improve customer service. Customer service can be improved by providing shipment status, including ETA, either via the web or e-mail reports to customers.
Quality is responsiveness plus continuous small improvements.