The process dimension establishes the processes that a Telecom Service Provider should implement. The capability dimension establishes the roadmap to manage , assess and improve each process. The process dimension is organised in categories. Each category addresses a specific type of activities and contains a set of processes. The purpose statement comprises the main objective of the process when instantiated in a particular environment.
Process outcomes .
These are additional material that complements the purpose identifying observable results of the successful implementation of the process. They represent, jointly with the purpose, what the process has to achieve. Base practices . They are defined as engineering or management activities needed to accomplish the process purpose and fulfil the process outcomes. Consistently performing the base practices associated with a process will help in consistently achieving its purpose.