A brief summary is provided but it doesn't go into detail. The initial application is difficult to complete. They do not usually have spouse's information and can't complete the forms. If student's parents make more money than would make them eligible for financial aid, they cannot get aid but don't have the money to pay for education. Students got money.
Financial aid pays for books and other expenses.
There is always a counselor available to answer questions and resolve problems. The turnaround time for Internet application is very good. Loan Documentation provided to students is easy to read and understand. More information should be given about Grants and what they cover. More information booklets about loans and aid for students.