During our years with the company, we never met anyone there who was less than exceptional in ability, experience or professionalism. A former boss, mentor and friend, was passionate about quality. His constant reminders kept us on our toes for many years. He lived his beliefs every day, setting a high personal example of leadership that we have rarely seen since. He simply would not compromise on quality.
People remember exceptional quality service as much or more than they remember bad service.
We encourage the readers of this newsletter to provide additional examples of exceptional levels of high quality that we can add to this list. We are not interested in stories of poor service, only high quality service. Disclaimer These actual examples do not guarantee that you will receive the same excellent service. They are provided to show examples of what is possible and how quality can be accomplished. Even Tom Peters, author of In Search of Excellence, has noted that over time, sometimes quality companies or divisions lose their ability to maintain exceptional levels of high quality.