This list can then be viewed as a reference document for calling history. Used to determine sales or customer service efficiency. Can also be used to spot phone abuse. From this report you can initiate your follow up procedure. Make sure after hours calls are returned.
Helps determine business hours.
Call Location Report - list cities based on area code and prefix of all calls. This report helps you make decisions on the geographical performance of specific sites. It could be used in the decision to open or close a location. Maps can be created to provide a visual reference of the call activity. Longest Call Report - top 50 inbound or outbound calls listed in order of duration.