Community Mental Health Services contracts with a Patients' Rights Advocacy Services organization or program to fulfill this obligation. 2. to monitor mental health facilities, services and programs for compliance with statutory and regulatory patients' rights provisions. 3. to provide training and education about mental health law and patients' rights to mental health providers. Definitions The essential core of the patients' rights program work is to investigate complaints and monitor for compliance with patients' rights . For the purpose of this policy, monitoring shall be defined as a planned review of any mental health facility for the purpose of inspecting and assessing program compliance with patients' rights protections and procedures.
Monitoring usually implies a site review.
In each contract year, the patients' rights program, in concert with Community Mental Health Services, will select a number of programs, especially twenty-four hour services, for routine monitoring. Monitoring may also be scheduled as a follow-up to an investigation. An investigation is a non-planned fact finding inspection, assessment and review in response to a specific complaint or allegation from a client or third party for the purposes of assessing potential violations of patients' rights. An investigation may or may not require an on-site review. The target population are clients served by mental health facilities, services or programs within San Francisco.