Learn what is possible, beyond just e-mail and surfing. Learn about banking, trading stocks, booking travel, keeping track of credit cards, and synchronizing your contact manager. Think speed . Get on the Net and offer products and services of value to your customers. Not only should your Web site be fast, but your human service should be fast.
Reliability is key.
Once customers have a bad experience, they won't want to come back. They will also tell their friends and anyone they can contact how bad the service was. And watch out. These are customers who have access to all the speed and power of the Internet. Get portable .