I want a place with the attitude of Pike Place Fish Co., medical professionalism, and the latest in diagnostics. TSMC uses Press, Ganey surveys to gauge and measure patient satisfaction in the inpatient area, outpatient area, and in the emergency department. The parties are far from wild, but we still have fun. The parties usually consist of free meals, costumes, contests, music, and prizes. It's good clean fun.
Happy employees lead to keeping patients happy.
At Thunderbird, even CEO Rob Curry emphasizes exceeding patient and visitor expectations with extraordinary service. Each employee and volunteer receives extensive training in customer service through a program called Service Excellence. Humor and fun are a big part of that training. Goheen talked about the time when he was asked to drive the employee shuttle for one week when the parking lot near the hospital happened to be in repair. He dressed up as Elvis, brought in Elvis CDs and strung the van with colored lights.