Most inquiries can be solved quickly, but some require special attention. Our telephone assistance network can provide you with the information you need. Information you can access by the VRU is identified below.
Employees answer calls in the order in which they are received.
Since the toll-free taxpayer assistance lines are a popular service, it is sometimes difficult to get through. Mondays and days after holidays normally have heavy phone traffic, so try to avoid calling on those days. When you call the taxpayer assistance lines, a prerecorded message will ask you to choose a number on your touch-tone phone to indicate why you are calling and will direct your call based on the option you select. If you are calling about a notice you have received , please have a copy of the notice ready to help us determine the nature and extent of the problem. Our representatives begin all conversations by identifying themselves.