Special Health Care Needs Quality is a key factor when families, employers, and Medicaid agencies choose and pay for health care for children with special health care needs. Family Voices developed the following family-centered quality measures. The health care team honors the family s culture, language, customs, and decision-making processes.
Health care is delivered in locations and at times convenient for families.
If necessary, families receive transportation assistance to get to medical appointments. Coordination of the child s health care, related services, and payment is explained and provided. Care coordinators understand the range of services and communicate with one another and the family. Health services are coordinated with other services important to the child and family. Health care sites are accessible, providing translation services and family-friendly information.