Sharing information and asking for feedback are two very simple things the owner can do to improve communication and productivity in the business. Employees are using their skills on the job. Employees who have skills that are not being used are a wasted resource that the businessperson cannot afford to lose. Too often employees are not being used effectively because the owner is poor at communicating and especially poor at listening. Employees who are not contributing but have the skills to do so also become a morale problem and cause other employee problems.
Employees feel adequately trained.
Too many of the employees in the SBI cases did not have adequate training to do their jobs. The causes were numerous, but one major cause ironically had to do with a too-rapid growth of the business. Another major problem was poor hiring - the owners lacked knowledge about what was required to do the job effectively. Each employee has a job description. Most of the companies in the study did not have job descriptions for employees.