With Active Voice, information is communicated quickly, confidentially and accurately. Voice mail ensures 24-hour communication callers and staff use Active Voice's voice mail feature to communicate day and night. Telephone tag is virtually eliminated, because callers leave detailed messages even when staff members are away from their desks. And, an evening receptionist is no longer needed. During the day, the receptionists are free to do other tasks in addition to answering the telephone and transferring calls.
Receptionists answer calls only from callers wishing operator assistance.
The calls are then transferred quickly, which means fewer callers are put on hold. Since frequent callers are able to dial the desired extensions directly, they no longer have to go through the receptionist. This saves time for both the caller and the receptionist. Voice mail has helped me be more mobile. I'm no longer chained to my desk answering the phone.