Communication is increased between all departments. All functions are client focused. Opportunities are captured at every point during the inquiry, sales and support process. Each department maintains disconnected resources of client information. Each department positions itself strategically as competitive to all other departments.
Information is easy to access in a useable format.
Tools created to support J.I.T learning environments are reusable as job aids, client presentations and decision support modules Information is hidden or presented with inconsistent formats. Knowledge created from one viewpoint cannot be understood or used when the focus changes. Each tool requires relearning a new environment. Just In Time. Presentations support different communication, learning and decision making preferences.