A third party verification of the customer's request, or a recording verifying the customer's request to switch The gaining company must indicate that it has on file one of these certifications of consent, and must keep this certification on file for third party auditing purposes. The group discussed how long each carrier must maintain these files. Individual variations to the procedures noted above are subject to review by PSC Staff for any anti-competitive, customer privacy, or slamming ramifications. In addition, if a company has an agreement with another company on the exchange of CSRs, that agreement need not conform to these guidelines for the exchange of CSRs between the two companies in the agreement. The current interim guidelines state that a request for a CSR must be sent by 5 PM if the request is made before noon, or if the request is received after 12 PM, the CSR must be issued by noon the next day.
Further discussions are necessary to recommend timing criteria.
The group agreed to address this concept at a future meeting to devote the proper time to the issue. It was also suggested the subject be addressed with a perspective that the project will be undertaken so that the workgroup can explore the advantages. Once, the analysis has been completed from this perspective, the group can then assess the feasibility of the project. A summary was made available to the group of the comments received via e-mail on the proposals along with suggested solutions. Item 5 - Resources Several documents have been identified as being useful resources of information for the working group.