The bureau operates a Dispute Resolution department staffed by trained consumer consultants. The Better Business Bureau has the trust of the consumer and business because we remain neutral in a dispute. The BBB does not take sides but works to get the problem settled as quickly as possible. The bureau staff facilitates and encourages open communication between the parties in dispute.
Mediation involves face to face communication with the parties involved.
The mediator serves as a facilitator to assist both parties in reaching a mutually agreeable solution. If the parties are unable to reach a solution, the bureau can hold an informal hearing. Both parties must voluntarily agree to the arbitration. After hearing both sides, a trained volunteer arbitrator makes a legally binding decision and gives reasons for the decision. Inc. An arbitrator will make a decision that he or she believes is fair, based on the facts of the case.