In today's world, it is becoming increasingly important to keep in touch with customers. The email approach works OK, but it also places a heavy burden on customer support personnel because there is a high probability that they will be answering the same questions many times. The weBBS TM software can fill that gap.
Flexibility is the key.
This software has been designed so that it does not dictate form or style to the company that uses it. A series of web pages are developed using standard off the shelf development tools, or even shareware. The customer imbeds keywords within the HTML files, these keywords are dynamically replaced by real-time data when the user requests or posts information to the BBS system. The software is distributed with a sample set of HTML files so that getting online is quick and easy. Server implementation produces browser independence.