This encourages operations people to become more actively involved with salespeople and vice-versa, increasing awareness among all staff of the necessity of teamwork and the interdependence of everyone within a branch. The triad consists of a regional vice-president, a field leader from the region, and someone from corporate headquarters. The third person is chosen by the first two, and each year, the regions that perform the worst have first choice of corporate officers for their triad. The CEO can overrule the decisions of any one member of a triad, but not decisions made by all three members of any triad. The goal of these meetings is to get everyone thinking like businesspeople and owners by showing employees how a business is run and how everything effects the bottom line.
Employees can obtain any information they want, even about salaries.
Meetings will cover profit and sales in-depth, and then go through every single expense. They will also discuss things like the market, competition, and the financial status of the company in general, as well as the ESOP and other bonus plans. Employees are encouraged to ask as many questions as possible. PSS hires energetic candidates directly out of colleges and universities who can be easily assimilated into the culture. Once there, they spend the first four to six months working in the warehouse, answering phones, or driving a delivery truck.