She also offers ghost writing services and content delivery for your Web site or e-zine. Marnie lives on a Georgia farm with her husband and their five children. Maybe they wrote you an e-mail criticizing your web site. Or maybe they ragged on you because you misspelled a word in a post. Or maybe they flamed you when they misunderstood something you had written on a maillist.
Many people forget that there are actually human beings on the other side of their keyboard.
My motto, which has carried me through the last ten years in business is, Never burn a bridge. Even someone who rubs you the wrong way could be a valuable networking contact or hold a position of influence that may help you in the future. But, more importantly, it's a well-known fact that when you do something bad or negative, people will tell ten times more people than they would if you did something good. And on the Web, news spreads like wildfire. If one person had the nerve to complain, there are probably many more that felt the same way that didn't say a word.