The following report attempts to summarize the highlights, but can hardly convey the enthusiasm of the speakers, nor the high level of dialogue, exchange of ideas, and networking of those in attendance. Dr. Alan Rubenstein, President of the AMCD, providing both a stirring welcome to the many participants and a concise summary of the past year's AMCD National Survey - truly unique in its target and scope. Her strong interaction with the audience featured encouragement of numerous questions and answers throughout her presentation. In particular those in the audience somewhat less familiar with her strategies were very appreciative.
First impressions are important.
However, the staff must remain in control of the initial conversation. Be in charge. Gather as much information on the telephone as possible. Set your courtesy rules and favors as you wish. Another key point of information gathering is the patient's previous dentist.