TOPS also offers CSRs for training and requirements definition for user organizations. Voice Mail Experience and Administration Voice Message Exchange, VMX, or voice mail is a convenient and effective way to communicate. The voice mail system provides a personal voice mailbox for all system users where messages are deposited. Messages can be retrieved 24 hours a day from any touch-tone telephone. The voice mail system provides information about the date and time messages were deposited in a user's voice mailbox.
Most callers have specific information requirements that can be satisfied with a prepared answer.
InfoLink's primary application is providing commonly requested information while reducing employee telephone time. It serves as an automated help desk. Only users with the proper class of service can be authorized to use this type of service.