However it was Japanese business in 1950 who became hooked on his arguments. The Japanese impressed and invited Deming to present his ideas on statistics and quality management. Deming emphasised the process over the product. He recognised that inspecting faults out was costly in terms of inspection, re-processing and angry customers. He applied statistics to meaure process variability he argued for continous quality improvement to refine processing systems he advocated the PDCA cycle - with everyone as participants.
Plan Work out changes based on actual data.
Do Make the change, implement a pilot Check Evaluate effects, gather results Act Study outcomes, draw conclusions. Innovate and put resources into research, equipment and training. Learn new attitudes, reject complacency. Learn to be smart Request evidence of process controls from suppliers - don't rely on inspection reduce the number of suppliers. Hook them into co-operative relationships.