Much has been achieved in the OECD, in other international. More work is needed in all these areas. That has been made clear throughout the past two and half days. The mix has to be effective. A basic legal framework upon which self-regulatory approaches can be built which give scope to innovation and competition.
Responsibility stays with national governments, notably to protect vulnerable groups.
The Public Voice meeting and their contribution to the Forum have been constructive and positive. We should build on this and not neglect the societal dimension as well as our well-established interaction with labour and business organisations. This event brought home forcefully the issues of consumer confidence and privacy that need to be satisfactorily addressed. Work on authentication and electronic signature to build trust was welcomed, too and participants are looking forward to the start of work by the OECD study group which will be discussed by ICCP tomorrow. Privacy protection remains a major concern among users and addressing this issue is essential in any discussion of building user and consumer trust.