Applicants' names are listed in order of their examination scores. Five points are added to the score of an honorably discharged veteran, and 10 points to the score of a veteran wounded in combat or disabled. Relatively few people under the age of 25 are hired as career postal clerks or mail carriers, a result of keen competition for these jobs and the customary waiting period of 1-2 years or more after passing the examination. It is not surprising, therefore, that most entrants transfer from other occupations. New postal clerks and mail carriers are trained on the job by experienced workers.
Many post offices offer classroom instruction.
Workers receive additional instruction when new equipment or procedures are introduced. They usually are trained by another postal employee or, sometimes, a training specialist hired under contract by the Postal Service. Window clerks and mail carriers must be courteous and tactful when dealing with the public, especially when answering questions or receiving complaints. A good memory, good coordination, and the ability to read rapidly and accurately are also important. Mail handlers and distribution clerks work closely with other clerks, frequently under the tension and strain of meeting dispatch transportation deadlines.