The HCI group, composed of approximately 20 people, performs both consulting and precompetitive research. Our approach emphasizes multidisciplinary teams, participation of our own software engineering experts on usability projects, and sensitivity to our clients' business goals and culture.
Research focuses on methodologies for designing and evaluating interfaces.
Mr. Robillard was responsible for all of our usability tests of Web sites, and for most of our heuristic evaluations of Web sites. He has also participated in a number of usability inspections of non-Web applications. His research specialty is in the development and use of guidelines for evaluating human-computer interfaces. Our group has extensive experience with a variety of inspection methods including heuristic inspection, industrial usability testing and scientific research approaches. The observations were followed by a standard set of interview questions concerning the user's satisfaction, interest level and comments.