Creating the Balanced Scorecard requires involvement by senior managers because they have the most comprehensive view of the organization and their support is necessary for acceptance within the organization. Deciding How to Measure Measurement is an iterative process. It focuses an organization on what matters most, that in turn, results in higher performance. Developing performance measures communicates an organization's objectives and aligns activities to achieve them. This is accomplished over time by communicating assumptions about the objectives and the organization and building consensus with associates.
Measurement requires the involvement of a range of employees.
Implementors often refine their measures to assess the results that are most useful. Measuring performance should not be costly and time consuming. Initially, additional time will be necessary for training and experimentation. The time and resources needed will diminish as performance measurement is integrated into management processes. See Appendix B for the complete set of measures and measures for other projects.