Current Issue Past Issues Browse by Topic Free Newsletters Magazine Subscriptions RFP Solution Center TechCareers Ask the Experts IT Pro Downloads Tech Library Automated Fax Routing Cover-page routing and manual routing require an administrator to determine who should receive incoming faxes and serve as good backup methods for routing faxes. With cover-page routing, an administrator forwards faxes to individual user mailboxes.
Many fax servers let administrators designate specific users with routing authority.
If a fax contains sensitive information that should not be seen by routing personnel, fax administrators can restrict fax viewing to the first page only. In theory, this model makes a lot of sense, but OCR engines are fairly limited in the letter variations they recognize. And OCR can be confused by multiple key words in the cover page. A fixed-format cover simplifies OCR and increases the accuracy of the final routing. But unlike the routing methods described previously, you need an intelligent fax board to leverage these advanced services.