They have to bridge cultural differences as well. There's so many cultural nuances that can come up that will affect diagnosis, that will affect treatment. In Mexican culture, for example, patients typically won't make eye contact with their doctors, out of respect for authority. We don't tell them necessarily to make that eye contact, but we do direct them to look to the doctor so that they see the doctor making the eye contact with them. With better communication, doctors can diagnose more accurately.
Patients can better follow instructions.
And because they feel less intimidated, they're more likely to come in for care. I didn't struggle to get information for my little girl. Breaks in the action are rare. But when they do happen, the team takes time to talk about their encounters. That's good news.