Teresa Harrison helps patients find their way through the TennCare bureaucracy and coordinates education programs. The clinic holds diabetes education classes and periodic health screenings for cancer and stroke. Like other health care providers, the clinic emphasizes prevention efforts starting at an early age. That means making sure children are coming in for immunizations and annual physicals. The hard part is keeping track of patients' addresses and phone numbers, Harrison said.
People move around a lot.
Another challenge is people whose telephones are disconnected when they fail to pay their bills.