Landwehr swore he wouldn't put his company's customers through a similar experience when Gemplus set up its Web-based store. I wanted to combine an internal call center with a Web interface so the front and back ends were always synchronized, whether orders were placed over the Web or the telephone. Dover Pacific Computing Inc. Orders of Magnitude lets companies control and integrate every aspect of taking, processing, fulfilling, and shipping orders. The software also works with existing back-end systems. Landwehr rolled out the Web site in March during a product launch.
Gemplus customers get product support and updates on order status in real time.
Orders of Magnitude also sends orders electronically from Gemplus' Web site to its fulfillment company, which ships orders and sends back confirmation information using the shipment-tracking number. Orders of Magnitude also can create customized reports on all incoming orders. Eventually, he'd like to develop a system for repeat customers that will let sales reps have information about the customers on their screens before they even pick up the phone. Using the toolkit, webMethods created Agent Discovery, an automated procurement and purchasing application that can search multiple Web sites simultaneously and bring back photographs or other information such as data for Excel spreadsheets. The photo services group of Discovery Communications Inc., an advertising agency in Bethesda, Md., uses Agent Discovery to query Web sites and retrieve photographs for use in ads.