Automated checks to ensure that response times are in line with those scheduled. Operator controlled response times management for each process involved with quick and easy reporting procedures for overdue complaints etc, at any stage. Complaints pass through several phases during their life cycle, allowing quick and easy review of the progress of any complaint. Dynamically links with the Corrective Action module ensuring speedy transfer of information to the people required to carry out corrective actions. Powerful reporting tools allow quick and easy review of complaints by user definable criterion.
Reports show the age and status of all complaints allowing quick response to overdue actions.
There is also provision for informing the customer at various stages, the progress made towards solving the problem. Allows for Causes and Root Causes to be defined. Multiple Corrective Actions with individual responsibilities and time-scales. 32MB RAM and 50MB free harddisk space. A modem and CD-ROM are also recommended.