The agency's mission is to prevent child abuse in all forms by providing support services and education to families whether they are in crisis or simply interested in enhancing their parenting skills. The services are free, confidential, and available to all families. Parents learn effective parenting techniques including behavior management, appropriate discipline, child development, and stress management. They are taught coping skills and appropriate discipline techniques.
Parents exchange phone numbers and develop an ongoing support system.
The Parent Helpline is a 24 hour, toll-free hotline providing supportive listening and information and referral for families experiencing problems or stress. Parents are encouraged to explore solutions to the stresses of parenting, and non-physical forms of discipline are discussed. The line also serves as the state's Domestic Violence Hotline. Victims may call for assistance in locating a safe environment. Families are followed for nine to twelve months.