OCLC is looking at pricing options and web central which will be introduced tomorrow. Get users to recruit new participants. She did an analysis for an individual library as to cash value. Patrons want speed, they are dissatisfied. A library can't own everything.
Fewer libraries pass on fees to patrons.
ILL management stats are not heavily used - due to difficulty of manipulating the data for ILL staff. The problem is getting staff to go, to get away and learn new skills. Staffing Issue - public services backgrounds, not analytical, not used to analyzing workflow, very busy, some paraprofessional, small numbers of staff. Get other staff to help in some of ILL tasks while charge is occurring. Work with another library to share expertise and explain details Networks should play a major role.