This position requires 2-4 years relevant experience working in IT, Customer Support or equally related environment. Additionally, successful candidates should be detail oriented, well organized, highly energetic, and able to work independently as a self-starter or as part of a cohesive team. This person will be responsible for the architecture, specification, development, and maintenance of the Customer Service support tools. This includes understanding the business needs of the customer service organization, creation of project plans and implementation of software to meet theses business needs. Projects will typically be of 1-3 months in duration and will require integration with existing Clarify systems.
Experience implementing complex software development projects is desired.
Experience with software tools such as MS Project, MS Word, and MS Excel is also desired. A BSCS degree or equivalent is required. Excellent oral and written communications, as well as people skills are a must. Experience with Visual Basic, ASP, HTML, Excel are required. The ideal candidate will be technically astute, detail oriented, well organized, high energy, and able to work independently or as part of a cohesive team.