An intensive study of the concepts, models and applications relevant to the structure and processes of complex organizations and their sub-units. The focus is on understanding the macro level of organizational analysis and providing knowledge and skills necessary for improving organizational effectiveness. Emphasis is placed on understanding organizational elements, developing a systematic framework for organizational measurement and analysis, and conceptual skills for analyzing organizational situations. Specific course coverage includes the dimensions of environment, goals, strategy, structure, life cycle, organizational politics, effectiveness and efficiency, ethical considerations, international dynamics, organizational design and development, social responsibility, technology and culture. Advanced study in the management of operations in service and manufacturing organizations.
Emphasis is on the techniques for the continuous improvement of quality and productivity.
Includes coverage of process mapping, cause and effect analysis, Pareto analysis, benchmarking, quality function deployment, production scheduling, theory of constraints, workforce scheduling and ethical issues of operations. Includes use of computer spreadsheets. This course introduces the student to the challenges, problems, techniques, opportunities, ethical considerations and social significance of the field, with emphasis on the human resource activities of both managers and HR specialists. Timely or innovative course in management. Not scheduled regularly.