Your primary care doctor acts as a patient advocate and coordinates your care. If you do have an injury or illness, you'll discuss available treatment options with your doctor. Together, you'll decide which choices make sense for you and use resources responsibly. If treatment involves services from specialists, physical therapists, Mercy Medical Center or other healthcare providers, your primary doctor will work with you to coordinate the care and review all diagnosis and treatment information. Return to questions What I really care about is how good my doctor is.
Physician quality is a critical issue for patients.
According to Ken Klassmeyer, more than 220 physicians belong to the PHO team. A health plan is only as good as its doctors. We go through an extensive credentialing process, in which we verify licenses, review malpractice experience and more. Board-eligible means they have received at least three years of education in their specialty after medical school. Board-certified means they have passed a rigorous, comprehensive examination.