Untitled Document Managers today are expected to increase efficiency and employee morale, promote teamwork behavior, develop leadership skills and much more. To assist managers in meeting these challenges, the University of St. Francis offers several Management Skills Certificate Programs. Emphasis is placed on developing conflict management skills, supportive communication skills and active listening skills. Diversity issues from personal, interpersonal and organizational perspectives will be examined. Participants will gain sensitivity to intercultural communication processes, racism, prejudice and gender and power relations.
Emphasis is placed on how to foster a motivating work environment.
Participants will learn how to provide behaviorally based feedback that strives to be both supportive and relationship enhancing. This module also covers progressive discipline processes. Emphasis is on the importance of planning and developing effective delegation skills, balancing priorities and learning problem solving processes that lead to effective decision making. Through experiential learning exercises, emphasis is placed on gaining skills in understanding and on facilitating team work that fosters task accomplishment and positive interpersonal relationships. Participants will identify personal transition issues and discover how to help themselves and others use their inner strengths to navigate change successfully.