IT's Customer Service Philosophy IT's Customer Service Philosophy Exceptional Information Technology Customer Service at the College of William and Mary is defined by customer relationships which include five key elements Reliability, Responsiveness, Credibility, Empathy and Tangibles.
Reliability means dependability, consistency and accuracy.
When we are reliable, we return phone calls, meet deadlines, and keep our promises. Responsiveness means willingness and readiness to provide services as quickly as possible. When we are responsive, we immediately acknowledge the customers requests and our assessment of the appropriate response is based on excellent judgement. Credibility means inspiring the customers' trust and confidence in our competence. When we assure our customers, we are focusing on giving out clear and correct information.