The failure of the bottom to act on command is viewed as a problem of insufficient control when it can easily be a lack of communication effectiveness. The organizational chart defines formal communication. But actual communication follows interaction. Instead of the organizational chart, we must think of managers as embedded in networks that include superiors, subordinates, formal and informal contacts, people in similar and collateral fields of work, in-house and the broader profession. Use your networks.
Networks are patterns of communication, they control the flow.
See effects of different networks . The Grapevine is the informal communications network. Perhaps, its potency is based on its richness. Standard business communications often lack richness. Enhance communication downward by paying attention to the perceiver-receiver.