Public contact work involving interviewing and information gathering for district office activities and to process unemployment compensation claims. Duties include interviewing of applicants for job referral and of employers for job listings. Work is performed in a district office under the supervision of an administrative superior. Interviews job seekers and explains available programs and activities. Assists in completion of applications and clarification of information.
Registers applicants for work and refers to appropriate job openings.
Assists applicants in use of resource center computer equipment and programs and in preparation of resumes. May assist applicants in preparation of JTPA applications, perform initial intake and eligibility review and refer to other staff for objective assessment if appropriate. May assist claimants for unemployment compensation benefits with completion of required paperwork. Interviews employers by telephone to take, clarify and update job orders. Assigns occupational code numbers and makes documentation to files.