Many workers are now cross-training for success.
A 1999 survey by the Yale University School of Business found that one-quarter of respondents said they were angry at work. When employers throw new roles and responsibilities at workers without properly training them, they set their people up to fail. When corporate managers focus on the bottom line only, they fail in a number of areas. They want a quick hit, Buckingham says, not to develop the relationship to its full extent. Avoid the Domino Effect Training should be interactive and associates should have the chance to offer suggestions to management.