To deliver on our customer-centric strategy, we needed the right tool to streamline our internal business processes. Blue Pumpkin Director's self-service feature empowers agents to play an active role in workforce planning, boosting morale in the process. And involved, proactive agents inside the contact center translates to top-line customer service. Multi-Contact Forecasting and Scheduling Businesses can create schedules that meet the customer demand across all channels by effectively leveraging the skill mixes of each agent in the contact center. With modules including Time Off Management, Agent Preferences and Shift Swapping, agents can easily view schedules and vacation time, input shift preferences, negotiate schedule changes and request time off.
Management can help satisfy agents without compromising service levels.
Workforce Planning Blue Pumpkin Director is the first software that allows multi-channel contact center managers to evaluate what new staffing strategies are needed to meet any changes in the contact center such as service goal adjustments, contact volume changes and new technology deployments. Availability Blue Pumpkin Director is available immediately through Blue Pumpkin Software. About Blue Pumpkin Software Blue Pumpkin Software is at the forefront of a new wave of enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction for increased revenue. Blue Pumpkin has more than 600 customers in a wide range of industries. Inc. All rights reserved.