The service charge is a minimum, bimonthly charge determined by the service meter size, to which is added the cost of water actually used. The service charge on your bill allows the company to recover a portion of fixed costs necessary to provide customers with access to service, or readiness to serve. Power, chemicals, maintenance, rent, customer service, and administrative service expenses are such fixed costs. The larger your water meter, the greater the volume of water available for your use. Other charges determined by the California Public Utilities Commission may also be shown on your bill.
Payment is due upon receipt of the bill.
The bill is past due 25 days after the billing date on the statement. Failure to pay in a timely manner may result in disconnection of water service. To start service again, the outstanding bill and a reconnection fee must be paid. Third party notification for elderly or disabled customers is a service provided at no extra charge. With this service, a phone call will be made to a third party designated by the customer.