On Selected Population Groups, pp. On Key Processes, pp. 429-433 Page 308 systems, namely help with tasks they don't know enough about to do on their own. They identified crucial knowledge only the sales agents possessed, which they used to help customers. The knowledge included knowing that a tool existed, how to find a tool, the conditions under which a particular tool should be used, and how to combine tools for a specific situation.
People often work together on tasks.
Thus, in addition to collaborating with users, another appropriate role for systems is to support human collaboration. Important technologies include shared editors, group discussion support tools, and awareness systems. Even when people do not work together explicitly, they still can benefit from the prior experience and opinions of others. The change from stand-alone to networked computers is transforming computers from desktop tools into windows on the world, from information containers and processors into communication devices. You may want to explore these Related Books Openbook Linked Table of Contents Front Matter, pp.