Calls are free. Transco can also be contacted for enquiries about Gas Mains location, streetworks and the pipe and meter serving any property. If you have a problem with your gas company, complain directly to the company first. If you do not get a satisfactory response, then contact the Gas Consumers Council on 0645 060708. Electricity Supply Competition was introduced into the domestic electricity market in 1998 and will be completed in1999.
Electricity companies can now also sell gas to their customers.
Similarly gas companies can also offer electricity. Its function is to protect customers interests in relation to prices, security of supply and quality of services. For advice on energy efficiency call the Energy Efficiency helpline free on 0800 022220.