Customers who require service during the defined factory warranty period of operation should use in-warranty service. Defective products may be returned to APC by the customer for replacement or repair during the standard warranty period. Defective products will be replaced or repaired and returned to the customer. It will be APC's standard practice to issue factory reconditioned replacement units in exchange for original units. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original warranty period, whichever is longer.
Repaired units carry the balance of their original warranty period.
For problems found within the 30 days of operation, APC will replace defective units with new units and pay all associated shipping charges. For defects found after 30 days, standard service offer quick turnaround time by sending a replacement unit or, if requested, repair of the customer's original UPS system. For companies assigning as set tags and depreciation schedules to specific pieces of equipment, getting the original back rather than a replacement may be important. Customers who want faster service on their UPS system and who do not need their original UPS back from repair should elect the Cross-Ship Option. Under this in-warranty service option, APC will ship a factory reconditioned replacement unit to the customer before receiving defective product back from the customer.