There's a much greater chance of resolving your problem if the complaint letter is sent as soon as possible and if it is sent registered mail. It lets the company know that you are serious about the problem and provides a dated and signed record of your formal complaint that you might need in the future. Follow up with another letter if your deadline is not met. Mention further steps you plan to take, such as complaining to a local Better Business Bureau or government agencies. Enclose a copy of your previous letter.
Most reputable businesses plan to be around for a long time.
They know that the key to their continued viability is customer satisfaction. Your complaints alert them to product and service quality control problems that can cost them future business. D.C. Frances B. Smith is Executive Director of Consumer Alert.