Most companies try to help their customers when something goes awry.
Others believe their responsibilities end at their doorstep. The latter approach saves time and money in the short run. Last March, I volunteered for a work trip to the former East Germany. On our way to the airport for our flight home, we hit a traffic jam that closed the highway for an hour and a half. We called USAirways, and were assured that while they could not hold our plane, they would take care of us when we got to the airport.