Furthermore, if you drop your price too much, your customer will assume you still have further to go and pressure you for more. Whenever you make concessions, always ask for concessions in return. 3 - Planning and Using Questions . The questions you ask will determine whether you win or lose the order. Questions control discussion and are an alternative to disagreements.
Questions are far more effective.
4 - Separating Understanding from Argument . Then listen carefully to their answer. 5 - Never Allow Misunderstandings to Persist . Rigorously search for misunderstandings. You want more than just an agreement, you want an agreement that will work.