Training services where the customer is instructed on how to use features of the product. Consulting services where advice is given on what features of a product should be used to resolve a customer's service request. Where charges apply customers have a choice of single or multi-pack support. All unused support credits remain valid for a period of 12 months from the date of purchase. Where charges apply, payment must be received in full before support services are provided.
Pricing is per problem and is subject to change without notice.
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