A scuffle followed and Finley was placed in a choke hold by a black guard. Their whole appeal and income is derived from popularity. If they pick a cause that turns off a segment of their listenership, they're in trouble. That's certainly the way Mason, no stranger to the racial realities of urban life, views it. I would get stories.
Race plays a part.
But the greatest problem with making that mall feel people-friendly is customer service. A man comes into your store with his family. He spends money. He's got receipts. He ends up on the sidewalk dead with receipts from money he spent in your store.