The important thing was to keep everything moving. In the volunteer center, director Marsha Weiss and her staff tracked the volunteers already on duty. A call to volunteers brought in 15 others. Volunteers were stationed at strategic points to meet the families and company representatives, and direct them to rooms set aside for consultation. Still others were dispatched as liaisons along with the four Memorial Hermann chaplains, to relay information between the medical staff and the families.
Information is the best gift they can get.
Until they can actually see their family member and find out what's going on, they can't begin to settle down and cope. Throughout, the work of healing continued. At one point, Flanagan looked into the emergency center. You would have thought this was staged. I can honestly tell you, I wouldn't have changed anything.