In yet others, timeliness may be most important. Two of the categories, quantity and timeliness , are fairly straightforward. Quantity is concerned with how much is produced, while timeliness is concerned with how quickly or in what time frame the task is completed. For quantity and timeliness, the supervisor is dealing with specific information which can be objectively measured against the employee's performance. Quality, on the other hand, is broader, less specific, and more difficult to measure.
Qualitative criteria address how effective ly the work is performed.
These issues are more subjective and open to interpretation. Therefore, it is very important in developing standards to assess quality, supervisors must describe them as precisely as possible. Communication between the supervisor and the employee is critical in defining and clarifying the expectations and parameters of what constitutes quality in performance. To assist you further in defining and incorporating quality into the performance objectives, research indicates that there are five dimensions of quality that may be useful. As stated earlier, performance objectives flow from duties, tasks, and departmental goals and objectives.