The Residential Computing office supports student use of network services in student housing facilities. Residential Computing is detailed in section 10.0. 2.0 Service Hours Service Hours are based on the hours of student, faculty, and staff use of network services. They are differentiated from staffing hours, which are when Networking Systems personnel are available as part of their regular work day. Response times and on-call support hours are based on staffing hours.
Emergency service is a reference category for unforeseen outages.
All network services are available during standard hours. During this time no work apart from emergency services will be performed. All network services are available during off-hours unless prior notification of work has been provided. In most cases, we will notify users and staff at least 48 hours before the work, however, there may be occasional exceptions when less notice is given. We will provide longer notification, usually five days or more, for major changes depending on the extent of the changes.