Several South American carriers are currently applying for similar status. Amadeus is not content to provide a reservation system to 70,000 users and a price quotation system on 20 million fares. As more and more of the traditional dumb terminals associated with the travel reservation business migrate to PCs, Amadeus sees an opportunity to offer a whole new series of software products that are PC based while simultaneously tying the travel operator closer to the Amadeus core product. Lotus Notes has improved our quality and speed in responding to problems. In terms of managing a project team, many people have very good ideas but because of the language barrier or because they are shy they do not contribute.
Notes is a way that they feel comfortable communicating.
Several good ideas often make the difference in making your customer stay or getting new customers. The development company in Nice, France with 550 employees, is responsible for software design, development and testing. Marketing and the holding company with 100 employees is based in Madrid, Spain although marketing occurs on a country basis with national strategies directed at enrolling new airlines, ferries, hotels, travel agents etc. Marketing also takes care of the functional side of the product releases, provides a central help desk and trains the product trainers. Operations with 300 personnel in Munich, Germany runs the mainframes and the networks.