A person may make a complaint about the conduct of an Alberta Land Surveyor, surveyor corporation, or surveyor partnership. The complaint may be in writing or may be oral. Slightly different procedures apply to oral complaints than written complaints. When a complaint is received, the Registrar decides if it is suitable for mediation or if it should go directly to discipline which means an investigation will commence.
Mediation is possible only if both parties agree.
When a matter is referred to the Discipline Committee by the Chairman, the Discipline Committee is required to investigate the matter and hold a hearing. The Committee has the power to find that an investigated person's conduct amounts to either unskilled practice or unprofessional conduct. Alternatively, the complaint may be dismissed. Either way, the complainant will be notified of the outcome of the matter.