Tech support is your friend, please don't abuse us. Okay, maybe you would, but it isn't very nice. It will make them cry. Tech support personnel can hurt you. All right then, you have decided that being an intelligent user is a good thing.
Passwords are case sensitive.
It hurts their feelings if you have your Caps Lock on. Ask me if I care. It is important when I need to tell you which mouse button to use. God knows, Apple could use your business. If you want, I am more than willing to help you change ISP's and sign on to the company that employs me.