No matter how it's done, outsourcing contracts must be managed by combining people skills to create the relationship with the vendor and then setting up structures to sustain it. This is the mandate for all CIOs today because outsourcing is here to stay. Although careful vendor management may seem a no-brainer now, it wasn't always that way. The manager said, 'I dunno. Poorly managed outsourcing can drain budgets, creating the equivalent of an IT money pit.
Management starts from the beginning.
CIOs need to get beyond the old days of 'Me client, you supplier. One set, which belongs to what he calls the mythic leader, includes the ability to articulate, communicate and persuade. These leaders possess a charismatic ability to connect with employees and vendors on a personal and emotional level. The mythic leader becomes the physical embodiment of the whole company, incarnating the organization's goals and values in his own body, representing the business's Mythic leaders possess a charismatic ability to connect with employees and vendors on a personal and emotional level. His aspirations become theirs, as do his fears.