These questions are important. They do not delay response time and are critical in assisting the police officers in the performance of their duties. You may be asked to stay on the phone with the dispatcher. This allows the responding officers to receive updated information when enroute to the location of the incident. The dispatcher can speak with you on the phone and relay information to the officer in the field at the same time.
Every call is prioritized and calls are handled according to priority and location.
Locations are designated by Beat and Reporting District. The city of Buena Park is divided into 134 Reporting Districts which fall within five Beats. Unfortunately, a dispatcher is not able to provide you with the response time of a police officer or to send a police officer at a designated time. Emergencies occur and responding units must be diverted to handle calls of a higher priority. If the response time will be extremely delayed, a dispatcher will attempt to call you back to advise you of the delay and to obtain any updated information.