If the problem can't be clearly expressed in writing so that everyone can understand it, there is a good probability it won't be solved. In fact, a properly defined problem almost always contains the solution. Sharing the process and the results of finding and fixing problems with agency staff helps ensure objectivity. There are other benefits as well. Review your options.
Many times there is more than one solution.
Determining which one is best involves a number of factors, including matching solutions with goals and priorities. Research thoroughly to ensure that you are properly informed. Establish an action plan. Establish accountability and monitor progress. Meet regularly to review progress, and hold people accountable for results.