Most banks have signed up to codes covering what they tell their customers and how they deal with them.
Problem is that the codes are voluntary.
Code of Banking Practice - Operating since November 1996, and now under review by independent consultant Dick Viney. Disclosure, Principles of Conduct and Resolution of Disputes. Similar codes apply to building societies and credit unions. Viney will soon release an issues paper. Electronic Funds Transfer Code of Conduct - Applies to electronic banking.