Successful case marketing and service could easily hinge on language or other skills you don't have. Have the firm's people facts at your fingertips. It is a competitive advantage. Most firms are willing to invest sizable amounts of time and money to develop and use competitive advantages. The decision to be a leader in technology, for instance, could cost several years and several million dollars.
Newsletters reporting firm specialties are also major commitments.
Knowing and using your people resources costs very little, yet it distinguishes you from other firms while making you a more interesting and desirable employer.