Sometimes an analogy brings the point home better than anything else. They will hopefully bring about a better understanding, empathy and insight into more appropriate solutions. Here are a variety of analogies. I have a size 7 shoe that should fit you very nicely, and may be just what you need. Well, all I have are size 7 shoes.
Nothing is wrong with the shoe.
Well, maybe you would like my shoe if I put this pretty bow on it. Now put it on. I don't understand why it doesn't fit. Well, then something must be wrong with your foot. Nothing is wrong with my foot.