The organisations sampled were all medium to large in size, with turnover exceeding 50 million and over 150 employees. Other findings of the report yield little surprise. There is a need for greater clarity on the subject, together with help for organisations to adapt to e-business. The e-business model helps organisations to recognise the opportunities and understand the potential benefits. The IT model shows how to make it all work.
Parity is able to build and integrate a call centre solution that interfaces with the Internet.
Further information on the 'e-volve' methodology can be obtained from Richard Hawthorn of Parity Solutions.