You can improve your company's reputation for prompt support, while decreasing the inherent expense of customer acquisition and retention. Customer care greatly improves the opportunity for appropriate referrals and return business.
Many companies are unprepared for the tidal wave of e-mail that floods a successful web site.
Customer-centric focus sets the stage for the business advantage. Satisfied customers recognize and reward Internet e-commerce companies with repeat visits, increased interaction, and more loyal relationships. Appropriate CRM can mean the difference between ongoing reputation and company growth, or decreasing sales and eroding market share. This increases the likelihood that an e-mail inquiry will receive a knowledgeable response, and guarantees that it will get attention in a timely manner. The Talavara Emotive Index allows for an understanding of the mood or feeling of an e-mail, which indicates its priority level.