During this exercise, our experiences ran the gamut, from getting friendly welcomes to being completely ignored. The approaches taken by different organizations varied considerably. Even the effective approaches varied. Think about some of these following suggestions. With overnight delivery, faxes, e-mail, and other technologies, information and products move rapidly today.
People expect quick turnaround times.
Unfortunately, ministries sometimes fail to realize the importance of responding quickly to inquiries, gifts, or product orders. Treat's organization fulfills most product orders within 48 hours, to keep up with customer expectations. Some of the ministries we contacted took up to eight weeks before sending material. This type of a delay can cause a potential donor to lose interest in the ministry, forget they requested information, or develop a negative image of the ministry due to the lack of responsiveness. If your ministry is taking a long time to respond with information or product, you run the risk of disappointing much of your audience.