Instead of simply regurgitating facts, they are challenged to process what they've learned and propose solutions. Online or off, adult learners respond to stories that illustrate the real-life applications of the course material. Trainers should try to draw on examples from their own experiences, and elicit such examples from learners. Provide personalized feedback. But the interactive trainer can still create opportunities for personal attention.
Electronic media create the expectation of a speedy response.
The trainer should let learners know how and when he or she can be contacted, and how soon to expect a reply to their questions or concerns. Address each participant individually. When you ask a question in a physical classroom, the instructor usually looks you in the eye when replying. In a Web-based course, it's equally important to acknowledge and recognize learners. The trainer should address the learner by name whenever responding in an online discussion board or chat.