From the 36 responses he received, he learned that his complaints were not alone. Dunphy recently met with Fleagle to discuss the survey, along with Associate Dean of Library User Services Linda Leahy, and Library Collection Development Officer Corinne Smith. While the administrators rebuffed many of Fleagle's complaints, they took his suggestions seriously and are willing to make changes. There are issues that he may have been misinformed about. Leahy agreed that problems cannot be fixed unless they come to someone's attention.
Every college has a liaison librarian that students can go to for assistance.
One change that will be implemented soon is moving a photocopy machine closer to the nursing periodicals, so students don't have to travel far with the heavy books. The group also tossed around the concept of a log for students to record complaints, problems, ideas or comments about the library's services. They continue to work on the idea, although they're having trouble figuring out the logistics, such as where the log should be placed and if it could be kept confidential. Dunphy said she is open to any suggestions and would love to work on it with a student representative from the College of Nursing. One problem that has been remedied is the shelving.