Getting to the point where you can feed off referrals takes determination, hard work and a special touch. Knowledge breeds power, and can sway a customer into agreeing to do business. Both Harlowe and Herron say offering clients information about the birds or the situation helps qualify them in the customer's eyes. With bird work, in many cases you're talking about a large sum of money. The one thing you don't want to do is have anyone feel like they're wasting their money or that you are unsure of what you're doing.
People can smell it in a second.