This fax service goes directly to the imaging system, where the faxed documents are picked up, indexed, and made available for review. This makes having the claim number clearly identifiable on the cover page particularly critical, as nothing without a number can be indexed. At this time, no policy-related correspondence or medical bills may be sent, although as workflow is implemented in later phases, such changes will be made.
Personal mail is never appropriate.
Users of Workers' Compensation files are affected when requested files include imaged records. The CD will include the necessary utilities for viewing the files it contains. That is, when making file requests after January 19th, the request screen advises you of the form in which the file is maintained image or fiche. New CD-ROMs will be provided the requester only when new information has been added to the file. The request screen will inform you of these situations.