For example, not enough stations have had their connections and flow for passengers improved and there have been only two pilot efforts to explore how to cool stations. There have also been some disasters, such as poor planning, cost and schedule overruns, and inadequate financing that until recently had long delayed important projects, such as the rehabilitation of the Times Square subway station and the Atlantic Terminal subway complex. MTA officials say they are and will be doing better. All that said, we offer some suggestions based on our poll results. First and foremost, New York City Transit should provide more service.
Riders believe their stations are too crowded.
These feelings reflect reality. Unfortunately, transit officials have only added 4 percent more service in the same time period. In our most recent State of the Subways report, we found a rider's chance of getting a seat during the most crowded rush-hour point dropped. Twelve lines grew more crowded, including the 6 and E, although the F did not. Second, it would more evenly space the discharge of passengers.