To provide high-end customer service support. Advise departments in design of non-routine equipment and service solutions.
Process requests accordingly.
Provide information internally and to customers via appropriate use of desktop software. Respond to technical and procedural questions from all customers through e-mail, telephone calls, and calls transferred from the Telecom main departmental phone line. Perform quality control tasks on peer and lower level Telecom Specialists work. Assist departments with resolution of annual inventories. Train end-users on basic voice features, voice mail, and telephone etiquette.