As a practical matter, resolving the bigger picture is a lost cause. In most cases, there is no in between project time when entire systems can be implemented and workflows reorganised. For online shopping, it would be selecting a book online, entering secure payment processes and closing the transaction. The process required to manage the construction of infrastructure facilities across extended geographical areas is on the other end of this business model spectrum. It is the biggest challenge to move to the Internet.
Road construction is a perfect example.
Another goal, which promotes all three objectives, is to catch the design errors early. The US Department of Defense estimates that the cost of correcting a mistake in the design phase increases by three orders of magnitude a factor of 1000 if the error is detected late in the construction phase as opposed to early in the design phase. This is more than just giving the person tools to search for the information, as he or she may not be aware of its existence. What is needed is a comprehensive, sophisticated engineering information management system. The mother of all process management system does not exist, nor will we see it during our lifetimes.