Learning is a partnership with everyone in the store, and everyone is a teacher and a student through life's journey. Technology is simply a tool. Franchisors declare they are willing to change attitudes and ways of doing business to make the workplace supportive to nontraditional workers. Savvy franchise systems provide language classes to teach English and Spanish and pay their workers for their efforts. Training manuals printed in various languages enhance productivity, build employee retention, and promote the workforce.
Personnel can grow with the company as communications skills improve.
For diversity to succeed, the franchisor's overall strategy and goals must be supported from the top down. The U.S. has 38 million people between the ages of 15 and 24, the traditional age for hiring new workers into franchise organizations. Minority populations are increasing. In the next four years, the Department of Labor predicts that Hispanics will surpass African Americans as the nation's largest minority group, and 85 percent of people entering the workforce will be women and minorities. Workplace sensitivity issues are high on the minds of franchise management.