It focuses on discussions that are necessary after less formal feedback and coaching have failed to result in a turnaround. You'll learn how to get an individual's performance back on track and how to build motivation for continual improvement. In this fast-paced workshop, you will learn practical approaches to writing business letters and memos that effectively communicate your ideas. Clarity, conciseness, accuracy and organization are a few of the writing skills you will fine-tune during this course. This course demonstrates 24 practical ways to simplify data analysis and stimulate creative solutions to problems in individual and team settings.
Participants come from a wide variety of local government departments.
The program is designed for any supervisors who could better serve their organizations by improving their professional supervisory skills. Many local governments in the region have been involved in the development of the certificate program and have made it an integral part of their management development efforts. Small group discussions, case studies, practice, feedback, and planning activities are emphasized. Lectures and video tapes are used to stress pertinent major points. Benefits As a result of this training, a supervisor will be better able to make decisions, solve problems, resolve conflicts, convey ideas, understand others, avoid pitfalls, gain cooperation, control stress, and earn trust and respect.