Article 3 Responses should be prompt and disclose sufficient material facts commensurate with the purpose and amount of the inquiry. Specific questions should be given careful and frank replies. Prompt and accurate replies are signs of dependability and professionalism that help the users of the information conduct business on a timely basis. It is appropriate to respond using the same method in which the request is presented, depending on the nature of the inquiry. Six working days of receipt Inquiries are requests for information on a bank's own customer.
Investigations involve gathering information on an account maintained at another bank.
If unusual delays are expected, the inquirer should be informed. Once the legitimacy and the requirements of the inquiry are established, it is answered by providing a summary of the bank's experience and knowledge of the subject commensurate with the amount involved and the respondent's confidence in the inquirer. When responding to inquiries, a reliance on limited electronic data may not provide sufficient information. Use of credit file information is encouraged in order to obtain sufficient material for a full exchange. If a response is based solely on a source or sources that may not contain all information in the respondent's possession, consideration should be given to an appropriate disclaimer.