So, not only do they give gifts, but they like to receive them. We stay late, go the extra mile and if our boss is on this channel, these efforts are valued and noticed. However, if the boss is on the gift channel, then these efforts may not be noticed and we feel unappreciated. The boss who supports relationships through acts of support may give this message by stepping in when there is a crisis, rescheduling to be of assistance, giving the office party, etc. The goal is to be on the same channel as the boss.
Rapport is increased and the relationship is valued by both people.
Understanding the process is easy. Tune in, by using the same channel for appreciation and support. Kay Johnson is President of Johnson West Associates, a management consulting firm.