Recent studies indicate people want quality customer service.
They also want to pay less for the services and products they receive. In an attempt to meet the financial needs of their customers, business establishments have lowered prices, cut staff, reduced training and focused on providing lower prices. Unfortunately, it is usually prompt and attentive customer service that suffers. Positive customer service will keep most people returning to a business more often than lower prices. Most people are willing to pay a little more if they receive quality service, find the establishment clean and inviting, and have a positive shopping experience.