Dispatching is an art. Not all people have the compassion it takes to be good at it. Screen your applicants very carefully. Treat them like GOLD once they are hired. Since I left two other dispatchers have left the department and no new dispatchers hired yet.
Poor management is to blame.
Still having to worry about whether I could pay my bills. It must be 'made for telecommunicators,' that is, no expense should be spared to provide an optimal ergonomic and psychological setting for this type of work. The need for telecommunicators to sense that they possess a voice in the control of their environment and to some extent the methodologies used to deliver service. This equates into money. Having been doing this myself for almost fifteen years, I have been able to compare many other vocations within public service to ours and many jurisdictions fail miserably in compensating their people.