Initiating a fundamentally a new business which would have been impossible without the power of the Internet, e.g. eBay. The new models will be discovered by those who are working at the frontier to understand what each incremental step makes possible. Your people must operate at Internet Time or you are cooked. Upstarts with a T1 line and buckets of cash are humbling companies that once seemed impregnable.
Managers fail to rate organizational capability as well as individual capability.
Disruptive change comes along so unusually that it doesn't fit the company's established values. What's been of value in the past, say upholding margin standards, is dysfunctional for the future, for instance getting into a new market early-on. The shift in importance from financial measurements that focus on the past to ones that focus on the future, from tangibles to intangibles, from earned to unearned, from saving to investing, from core to derivative, from institutions to individuals, are also global developments, with global implications. So too are the simultaneous quests for income security and wealth. Competing on Internet Time eBusiness is evolving so rapidly that we're not even going to try to stay current here.