He likens training to surgery which is expensive and invasive intervention and not always the best remedy for what ails you. Training departments will want to begin with a need analysis, diagnosing the problem. But, a step that could be eliminated if you have already figured out the problem. As a manager, know that training is the answer to the problem. Most managers know little about training , they attend classes on leadership, problem solving and costs.
Most curricula omit how to use training to improve people's performance.
Training is a powerful tool if used properly. Training is on of the most expensive options for improving performance and trainers may know of less costly ways to help your people be more productive. If you insists on a training program it may be internal or external. Either one you choose, you must do your homework. Trainers agree that identifying the problem is the key to improving performance.