Providing uniforms for attendants has given them authority when dealing with recalcitrant users. Newcastle University Moving desk staff to shelve, and vice versa, would require extensive training programmes and cause resistance from those reluctant to move to the circulation desk. Univ. of Tech. No comment University of Adelaide Gives some flexibility but reshelving duties seen as loss of status. University of Melb.
New arrangements provide greater flexibility of staff.
University of S.A. Library attendants are not employed. Univ. of Sth. No separate staff classification for attendants. University of Sydney Given up trying to convince staff not in usual shelving jobs to shelve regularly. Using more shelving staff for desk work.