According to IBM Canada's CEO John Wetmore, who chairs the chamber's e-Business roundtable, the paper shows a clear majority of businesses have Internet access. The Canadian Federation of Indendent Business's chief economist, Ted Mallett, applauds the chamber's study but thinks it's impossible to make broad generalizations about small business in the new economy.
Many small businesses are very aware.
Some discover that customers are asking for business to be done in a certain way and others are scrambling to react to their competitors. Released Thursday, the chamber's report is based on findings from regional meetings of SMEs this year in Halifax, Montreal, Toronto, Winnipeg and Edmonton. Develop an internship program for recent graduates to help small business leverage the Internet as a business tool. All Web shoppers have visited and revisited sites where inventory is never updated and errors remain online. Meantime, the federal government is saying any small business can improve customer service online by providing new avenues for promotion and distribution, by responding more quickly to orders and by offering more responsive after- sales service.