Check with Password Central to verify if you have more than one file. If it pertains to just one person, do a search to verify that you do not have two entries for them in your file. Be sure both entries are updated. There are several reasons duplicate entries, or files, could happen. If multiple entries are duplicated within the same file, the problem will generally be within your genealogy file itself.
Duplicate files are a result of uploading the same file twice, using two different user codes.
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