The goal is to increase understanding of the importance of planning and the participants' role in the planning process. The goal is to increase knowledge of sanitation and safety requirements and procedures from concepts of food protection to tips on how to maintain a safe environment. The goal is to enhance the skill and confidence of the manager or supervisor in training employees. This workshop, focusing on team building, capitalizes on the participants' own experience. A brief overview of theory and research is provided.
Participants have the opportunity to develop a plan of action .
The goal is to enhance the skill and confidence of the manager or supervisor to close the gap between performance and expectations. This workshop focuses on techniques which increase participants' skill and confidence with regard to effective communication. Exercises help participants understand key principles of the communication process. These include factors which inhibit and those which facilitate effective communication. The goal of this workshop is to help participants understand the enormous impact they have on customer satisfaction.