Surveys of enrolled students are done every other year using a stratified random sample of courses, employing the Noel-Levitz Student Satisfaction Inventory, a nationally referenced instrument. Surveys of graduating students are conducted annually using an instrument developed and administered locally by the professional survey researcher and statistician in the Office of Planning and Institutional Effectiveness. Data analysis is carried out using appropriate statistical methodology. Alumni surveys are administered by mail each year to a stratified random sample of alumni using an instrument developed by the Educational Testing Service. Data analysis is done by ETS and sent to us.
Fuller information is available at the Web address listed above.
The university uses survey results to improve its services. Improvement initiatives in academic advising and financial aid processing are two examples of responses to survey results. Customer relations contact information is provided above.