Good communication and coordination between state agencies is essential. Worked with an employer representative group to develop new forms and reporting mechanisms for tax and wage information. Determined that signatures are not required on the tax form, which opened the door to new ways of transmitting information. The program outputs a password protected and compressed file that can be submitted via the internet or on a diskette. This product was shipped for use 2nd quarter to 5000 employers who requested the software.
Payment is by check or electronic funds transfer.
Customer involvement is crucial to the success of implementing changes of this magnitude. No one product can meet so many different customer needs - so target your product to the right group rather then try to develop a product that meets all customers needs. A separate computerized system transfers funds for programs like TRA, TAA, and payroll. For transferring from the Trust Fund to benefit accounts we use the Reflect software package. For transferring funds to other programs we use the Kermit software package.