In addition to that, they take your money and get mad like children if you give them a bad review. I agree that the support here is fantastic. The sales staff is unlike any other. They normally get back to me within a few hours and seem to be concerned. Oh and the tech support is very good also even though I haven't used it much.
Most info is right there on line.
I cannot get rid of the automated EFT of my monthly payment to them. The phone numbers on their site don't work. Their e-mail addresses don't work. If you enjoy being lied to and ripped off, try this company. They also lie about their backups.