It was hard. Susan and Tom assured Andrew that they weren't punishing Michael. Susan says he understands. He probably is a bit relieved because he had become terrified of Michael and his friends. When children act out, Susan says, families often don't know what to do.
Kids have to be in the right mind-set to be on the right path.
Then kids make choices. I beat myself up thinking what did I do wrong. This is not my failure. My failure would have been to do nothing. You can have an ideal family life, but many outside influences can upset it.