We cannot not communicate. The meaning of your communication lies in the response you get. The one who sets the frame for the communication controls the communicating. There is no failure, only feedback. The person with the most flexibility controls things.
Resistance indicates the lack of rapport.
Change Presuppositions People have the internal resources they need to succeed. All communication should increase choice. People make the best choices open to them when they act. You can take the paper copy and make overheads for your training sessions. These 201 mats are available by separate order.