For business, at least part of the game of private profit maximization is to seek to externalize expenses. That is, to pass on as much of the risks and costs of doing business to employees, the community, and even other firms. Government can't work that way. Someone must make the focus of their activity the whole community, the collective, and the mission of equality and justice. While recognizing the special social mission of government there is, of course, a legitimate role for questioning how well we are organized to be effective in serving the collective needs of the community.
Public funds are sometimes misspent.
It can be frustrating for citizens when they try to obtain information about government programs. The delivery system for public services doesn't always allow government workers to be as helpful as they could be. There is often too much paperwork and red tape. The people who really need public services do sometimes have trouble obtaining them. Rather, we need to reorganize the work in partnership with the public sector unions to permit public sector workers to help solve these problems.