If your query is not answered below please submit your question by clicking here . Please note that we currently aim to answer all shares queries within 3 working days. The current share offer is valid for all users who registered until 31st October 2000. Registrants prior to this date remain on the original share scheme . This excludes users on The Ultimate Surf unmetered package.
Full details are available by clicking here .
We receive a lot of queries from people expecting their shares to be issued within a few days of registering. Shares are issued at the end of the quarter following the qualifying period. Shares are only issued when all Terms and Conditions of the share offer have been met. Your shares will then be allocated the month following you dialling in for the first time. It is important to visit the Share Claim Site as soon as possible after receiving the e-mail as the site can only be kept open for a limited period of 5 working days.