Results of Error Message, Documentation, and Terminology tests. Overview of the users tested and evaluation methods used. Answers to specific questions that your staff has about the usability of your product. All raw data that was collected which you can use for future analyses. Video tapes and CD-ROMs of all sessions.
External evaluations are unbiased.
Users will not feel pressured to hide errors for fear that the designer of the product is watching. We have tested a wide variety of products and can compare relative usability between products. We are familiar with user behavior. We are trained researchers in Human Factors and Human Cognition. We are User Interface Designers who can suggest changes that are easy to implement.