Indeed, positive change and growth can come out of conflict. Successful employees, managers and executives use problem-solving skills to work through conflict within their organizations to build morale and affect positive change. In this training, participants will take an assessment that will indicate their conflict management style, learn how to assess a conflict situation, learn to select a strategy to resolve the situation, and develop approaches to use with others involved in the conflict. Also, the communication skills of active listening, reframing and effective speaking are addressed and practiced. You cannot not negotiate.
Negotiation is a daily activity on and off the job.
Maximize your outcome in negotiations by honing interest-based negotiation and competitive bargaining skills. Participants will develop expertise in effective negotiation preparation, dealing with difficult people and elegantly dealing with negotiation tactics. In the training, participants will discuss human psychology in the negotiation process and how to negotiate in light of these human factors. Also, participants will learn proven questioning techniques and telephone negotiation do's and dont's. Mediation Skills Cutting-edge companies realize that people in conflict can often resolve their issues more effectively with the assistance of a third party trained in mediation skills.