The quality of relationships is reflected in productivity, profitability, employee morale, customer satisfaction, and shareholder pleasure. This center's energy is depleted when there are unresolved conflicts, resentments, unspoken communication, lack of respect, and lack of teamwork. To revitalize the energy, verify that employees have the skills, tools, and opportunities they need to nurture their relationships. Expect them to resolve conflicts. The third energy center, Power, is executive and management authority and influential, natural leaders.
Influential power is most often more potent than positional power.
To revitalize the energy, expect employees to work without hidden agendas and without coercive influence. The fourth energy center, The Heart , is the collective soul of the company. It is how it cares for its employees. They want acknowledgment of their efforts, talents, and skills. They need understanding when personal challenges arise.