This information should be posted in the facility. It is best to put your complaint in writing and to ask for a written response. By putting your complaint in writing, you can later show others that you gave the facility an opportunity to address your concern. If you still feel the facility is not responding to your concerns, contact either the local ombudsman or the State Ombudsman. Every nursing home has an independent ombudsman assigned to it.
Many homes have a volunteer ombudsman assigned to a specific facility.
That person's name and number, along with the supervising ombudsman's number, should be posted in the facility. There is no charge for these services and ombudsmen do visit facilities frequently. A complaint can also be filed in person or in writing. You can file a complaint any time, but it is best to do so as soon as possible. You do not have to go through the steps above before contacting us, but doing so may help resolve problems more quickly.