Learn how to handle irate customers, defuse anger, gather important facts, and find positive solutions. Discover how to avoid the second mistake by learning the customer's expectations and needs. Practice turning an upset customer into your best customer. If you plan to work with computers, but have little or no typing experience, this is the place to begin. Good keyboarding skills are indispensable for computer mastery.
Emphasis is on learning to touch-type on a computer keyboard with accuracy and speed.
Bookkeeping I or equivalent.