Performance that is measured is performance that improves. What gets measured gets done. If you inspect what you expect then others will respect you. What gets your attention indicates your intention. If you can't measure it, you can't manage it.
Measurement is the heart of improvement.
Measurement is the beginning and the re-beginning of the improvement process. The act of measurement gives life to improvement. Failure to measure is the root cause of progress erosion and eventual failure. Our experience indicates that those estimates apply to improvement efforts regardless of the area of life. Habit Forming Software started as a program for supervisors to document their observations of employee performance, thereby having data to support employee evaluations.