Agree on the objectives of the public involvement program and how input will be used. Communicate clearly in lay terms without technical jargon. Listen and understand stakeholder concerns. Put yourself in their shoes.
Return calls and answer letters promptly.
Creative solutions can appear if you re open to them. Make promises only if you can deliver, and then keep them. Work with your public involvement consultant to understand how and when to use the many techniques in the public involvement discipline. Designed by Hydrogen Media. All rights reserved.