Patient cycle time in the office has reduced improvements are implemented. Days to the 3 rd next available appointment has been reduced by improving office efficiency. The above observations are only a few of the lessons learned. The collection and compilation of the data is relatively simple and not time consuming. The analysis of the data can serve you in any way to make improvements.
Patients also demand the best possible care of their disease states.
It is up to us to provide that care, not through intuition but through measuring our success. I have reviewed my handling of DMII in an HMO commercial population. It also shows me that I don't want to depend on an HMO report card of my performance. The information that we collect on our own performance can be a powerful negotiating tool, and can support your arguments against insurance companies, HMO's or employers. Finally, I reviewed my patient satisfaction with a simple homemade survey.