Many medical words can confuse the patient, for example, glomerulonephritis. This is more confusing to the patient than inflammation of the kidney. Or, cholecystectomy would be more confusing to the patient than removal of the gallbladder. Because of that, try to minimize medical terminology when you explain things to the patient, especially elderly patients who often need more time to understand what you are saying. You can even confuse very young patients who do not have much knowledge.
Medical terminology makes patients more confused.
Before leaving the room, always remember to ask the patient if he has any more questions. Remain seated when you ask that question until the patient has no further questions and feels ready to leave the office. By doing that, you can avoid making the patient feel that you are too busy for him. If they have more questions and feel they do not have time to talk to you, they will complain. During this last minute your patient may reveal the most important reason he is coming to see you today.