And, UCLA has plans for more than 30 additional web applications. Connecticare, Inc. Healthcare business - phone integration Connecticare provides healthcare coverage for over 190,000 members and maintains a network of more than 5,000 participating physicians and 25 hospitals. When they decided to upgrade their inefficient interactive voice response system, they chose the Electronic Workforce. The Edify system provides HMO members with automatic access to physician referrals and verifies patient eligibility for participating physicians. They currently receive over 400 calls a day.
Patients receive convenient, accurate information quickly and automatically.
These services are available for both Individual Life customers and Retirement Services customers via the telephone and the Internet. These customers can also make payments using their Visa, MasterCard, or Discover credit cards. Payment processing is handled by software from Southern DataComm, an Edify business partner. These services are available via the telephone and the Internet. Callers can also receive instructions on pursuing these positions, and have a map with directions to the nearest office faxed to them.