For example, if some results are poor or are improving at rates slower than your competition's, it is important to understand why this is so and what might be done to accelerate improvement. Diagnosis and feedback depend heavily upon the content and completeness of Approach-Deployment Item responses. For this reason, it is important to respond to these Items by providing key process information. Guidelines for organizing and reviewing such information follow. Understand the meaning of how .
Items requesting information on approach include questions that begin with the word how .
Responses lacking such information, or merely providing an example, are referred to in the Scoring Guidelines as anecdotal information . Understand the meaning of what . The first type of question requests basic information on key processes and how they work. Although it is helpful to include who performs the work, merely stating who does not permit diagnosis or feedback. The second type of question requests information on what are your key findings, plans, objectives, goals, or measures.