The ability to accurately listen and understand, and then respond appropriately to individuals and groups. The willingness to alter behaviour, opinions or actions in light of new information, changing situations or different environments and cultures. The ability to show customers they're valued, address their needs and create loyalty. The ability to accurately listen and understand, and then respond appropriately to individuals and groups. The desire to excel, exceed expectations and standards of excellence, and always improve.
Goals often involve sales support, referrals, productivity and customer service.
The desire to help or serve others, to meet their needs. It means focusing efforts on discovering and meeting the customer's needs. The ability to accurately listen and understand, and then respond appropriately to individuals and groups. It is not quickly passing the problem on to someone else but ensuring the customer's needs are met. What drives this prompt action is being able to picture customers' problems or needs and a desire to meet those needs.