And you need a decision maker onboard with the perspectives, smarts, and guts to overcome the inevitable stumbling blocks and rough patches of road you'll encounter. Any significant change initiative requires someone who has the vision and willingness to move to a higher ground. You need to see where to start. The technology will be the easy part compared to changing the culture, even when you know this to be true at the outset. You need to invest in a jumpstart.
Nothing speaks louder than success.
Design and pilot a process to succeed so that others within the company can see that real people are achieving real results. Learning quickly often means failing quickly, picking through the experience for what lessons can be learned, and iterating improvements in the program. Bring in the resources internally and externally to increase your odds of success. You've got to track results for feedback. It might be improving post-sales customer satisfaction as measured by the quantity and distribution of support calls.