To be able to connect to others, you first need to truly know yourself-who you are and who you want to be. Leadership is not so much about influencing others as it is about being the person you want to be. To effect change, nothing is more important than listening with an open mind. Listening not only is fundamental to learning and understanding different perspectives, but it also shows others that you value their input. When they see that your actions reflect your words as well as your character, they will respond with trust and respect.
Nothing builds unity and fosters commitment more than expressions of appreciation.
While leaders who criticize create fear and insecurity, leaders who praise boost morale and spark creative minds. Ultimately , leaders' effectiveness is determined not be how well they lead, but by how well they serve. Rather than control, good leaders develop a spirit of community where everyone's contributions are valued. T rust is one of the most basic human values, but many believe it is sorely lacking in the workplace. Another study by Watson Wyatt Worldwide revealed that half of the workers surveyed distrusted their senior managers.