To shape the outcomes of these cases, managers draw on the skills they learn in the Keynotes and Workshops. Role Play . Managers evaluate the situation and affect its outcome through role play. Depending on the decisions made, the details and the outcomes of the cases begin to change. Users can explore different routes along the branching decision trees to achieve a more desirable outcome.
Managers receive feedback on the decisions they make.
Expert Commentary . Content expert, Professor Linda A. Hill, provides advice and feedback throughout the case studies. As in real life, the most effective answers in the case study are not always the most intuitive. For this reason, managers are offered the opportunity to review their steps and replay their decisions in order to learn from their mistakes. The benefits and challenges of effective coaching are presented.