It would be wrong to say that emotions have no role to play in business. Good relations with customers are important to create and preserve. A good attorney should be able to offer suggestions on how preventive legal practices can be implemented without offending customers, business partners, or suppliers. In his or her advisor role, a good litigator should be able to help a business see when emotions may interfere with sound business judgment. It does a company little good to have a board of directors following every letter of the law if its employees do not know or care enough to do so.
Employees are the front line dealing with customers and handling complaints.
Satisfied employees who are respected and who have an interest in their company's future will work to keep customers happy and avoid disputes. On the other hand, disgruntled employees are an excellent source of liability for any company. A clientele that feels poorly treated by a business' employees is fertile ground for lawsuits. If employees are educated about the business' legal concerns, they are more likely to follow company policies and provide better customer service. Furthermore, employees who are educated about the reasons behind company policies will make better witnesses if called upon to testify in court about the company's operations.