Enhancements and changes that do not require a service outage and that do not impact user workflow are implemented upon completion. Enhancements and changes that require a service outage are scheduled on Saturday mornings. Users are notified at least two business days in advance when a nonemergency service outage is required to implement an enhancement or change. To request an enhancement, submit a problem by specify problem submittal process . 3.4 Change Process Changes to any hardware or software affecting the application should be requested by specify change request process .
Requests are usually satisfied within two business days.
To set up a new team requires notifying the specify appropriate representative . These requests are treated as enhancement requests and are prioritized by the service name Advisory Board. The specify service management team monitors and reports the service quality. Table A.5 shows the service measures that are reported along with the performance targets. A major function of service name is not operational for multiple users.