Most importantly, every client's computer file has a chronological record of every call. This is by far the most important feature. The screen pops are nice and the association with client files is important, but the record of telephone contacts and the information that is typed by the person in the firm who handled the call is priceless. I can now go to any client's file and see when the paralegal talked to them or if my partner answered a question. 99 Issue PROS Phone logs.
Links calls with client files.
CONS Lacks central control for receptionist. We experienced installation problems.