Another use of examining critical incidents is conflict resolution. This method involves finding out and understanding what the other person thinks of your behavior, expectations and values. It is a complex and difficult skill to master that involves patience, empathy, time and a certain tolerance of ambiguity. Describe the situation. Make a list of inferences found in your problem description.
Inferences are judgments made or conclusions drawn based on what happened.
Use the following matrix to analyze the encounter and discern your personal perspective of yourself. You will find an example regarding today s role-play. Complete the same matrix for your personal perspective of the other person. Complete the same matrix by double-looping or taking the perspective of the other. This builds upon the assessment of the situation from your perspective, but is a step away from perceiving the reality of the situation solely as you see it.