A common starting point is an information audit a detailed analysis of information entities - their origins, uses, and formats. It will also identify high pay-off opportunities, for example where certain information has multiple uses. This step therefore involves classification standards, ownership, life-cycle management standards and agreed 'protocols and procedures' between owners and users. Select a Pilot Project. Select a key decision process that involves people across several departments.
Pricing can be a good one.
The careful selection of a pilot cannot be overestimated. Pick the wrong one, and it be difficult to regain credibility. With the selected pilot project acting as a focal point, now is the time to start detailed consideration of the computer solution. The choices are bewildering, and are proliferating daily. This requires encouraging interaction across departmental boundaries and sub-cultures.