What customer and technical support is provided, including hours of operation. This statistics is available upon request on monthly, quarterly or yearly basis. For reasons of privacy, we do not track or record any individual search strings. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service.
Renewals are subject to the pricing policies at the time of renewal.
Please clarify how you would treat existing library customers with regard to a group buy . If there is an interest in consortium agreement Aries will handle it separately and will discuss its details with the participating libraries. Any discounts will depend on the number and size of the institutions as well as database configurations they will require. Existing Aries customers are invited to join the group purchasing outside their existing contracts with Aries. Hawaii would be eligible to participate in the group buying process.