To arrange the most appropriate assistance, the EFAP may recommend referral to an approved community service provider.
Referral is made only with the consent of the employee or family member seeking assistance.
If the approved service provider is a private, fee-charging agency or practitioner, financial support is available for counselling within the guidelines as established by the Common Governance Committee. The Service Provider must have at least a Bachelor's degree in Social Work or a Master's Level degree in social work, psychology or educational psychology from an approved university. Service Providers must have at least five years of post-degree broadly based counselling experience in a clinical setting, three of which were under a professional clinical supervision. Service Providers much be a current member in good standing of a recognized and EFAP approved professional counselling association and adhere to an identified Code of Ethics. Approved service providers will provide therapeutic services to referred employees on an individual contractual basis through a Letter of Authorization sent to the service provider on each employee.