Educational support services are delivered on demand or by appointment as appropriate. Some heavily used services such as Counseling and Career Services, have wait times of a day or so for non-emergency appointments, but emergencies are always handled immediately. Simple grievances can be settled within eight days. The full grievance procedure takes a maximum of sixty-one days. Every faculty member and administrative department is available by telephone and by e-mail.
Faculty members keep posted office hours when telephone conferences can be arranged.
Each student is issued an e-mail address after admission. Registration is available by telephone or on the web. The process for filing complaints is detailed in the Student Handbook. Angelo State University s Customer Service Representative is Dr. Kathleen Holcomb, Professor of English, Angelo State University, San Angelo, TX 76909. This practice has provided the university with a very rich source of data specifically about the whole range of services provided by a university.