We have seen what the quality is of the information. Don't worry, you're covered. We have gotten a lot of feed back. The state workers are not giving people health information frequently. Doctors cannot keep up with the plans or the providers.
More reliance is seen on social services.
When we looked at the plans and what people needed to know about the plans we found very little recognition of the plan, no recognition of health history, and no ability to use the brochures. People also don't want to wait for voice mail. If we are going to address the issue of equity, we will have to be educators as well as information users. In our new literature we actually teach people about the plan. Our material is empirically tested over and over and over again.