Most agency management systems now integrate Microsoft Word and Excel into their programs. Yet few of them provide much training in how to use these programs. With more of us relying on these programs in our daily activities, it is very important to learn how to get the most from these programs. You and your staff can realize immediate dividends in increased productivity and improved quality of the documents and proposals your agency produces. We should at least mention your management system in this discussion of training.
Most agencies use only a small portion of the capability of their particular system.
This isn't because the capabilities are difficult to learn. Owners and staff members have forgotten all that's included in the system. After the initial training that was completed when the system was new, most agencies do not have any kind of ongoing training. Your staff gets comfortable with what they know and how they do daily tasks. The best way to learn how to improve is to be involved with the users group for your system.