Please note that the information you entered must be identical to your credit card statement in order for Reef Fanatic to process your orders. If the information is not correct, your order may be rejected or delayed. All warranties are manufacturer's warranty. In the event that the product you purchased is defective, please contact us and we will assist you in resolving the issue. Some manufactures allow us to take care of the warranty issue directly with the consumers.
Most manufactures prefer to deal with the consumers directly on warranty issue.
If your merchandise arrives damaged, please contact us within 48 hours of arrival. We will file the damage claim with the carrier on your behalf. Do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 5 to 7 business days after the claim has been filed.