We have common cause with faculty. Many faculty are not up to speed regarding electronic resources. Faculty is not pushing students regarding electronic resources nor inviting us to. We have a growing, changing knowledge base regarding information resources. But this requires maintenance.
Faculty tends to refer students to very specific resources.
Students are then reluctant to deal with anything else. Staff is over committed now on other roles, responsibilities. These publications are also very useful to desk staff. The allocation of additional staff resources for user education is possible it depends on priority setting. The influence of department heads crucial.