The Complainant alleges that his phone does not always work, sometimes only working a few hours per day. U S WEST repairmen have been out on numerous occasions to fix the problem but it continues to re-occur. The clarity is so bad that people cannot understand him. Repair service kept taking the complaints but no one fixed the problem.
Phone is still noisy.
I pay just as much for service as the people in cities do. Why shouldn't I get the same good service. U S WEST stated that it had not had the time to review the problem yet. The Commission voted unanimously to find probable cause. The hearing is open to the public.