When appropriate, we will initiate timely settlements. When necessary, we will manage the claim process in court, in mediation proceedings or before arbitration or other alternative dispute resolution tribunals. Our philosophy At Global Aerospace Claims we aim to provide a claims handling service that exceeds the expectations of our business partners and is without equal in the market. This allows us to monitor service standards and guarantee a high quality of service for the insured. When a loss occurs, time can be critical.
Prompt action is in the best interests of our policyholder.
When we are notified of a third party claim we review it together with the policyholder and initiate an investigation quickly. We always seek a speedy and cost effective resolution whenever claims arise, while protecting the reputation, product integrity and trading capability of our policyholders. Our philosophy is to work in partnership with our clients, their brokers and our co-insurers, through a 'flexible approach' to dealing with claims. We strive to reflect commercial realities, working in close consultation with brokers and co-insurers. For example, following a major accident we can play an active role in the claims strategy to be adopted.