The customer provides feedback to the group on what it was like being a client of theirs. Often, the group will rate themselves far higher than the client does, and will even become openly hostile in the face of critical remarks by the client. The client will often be blamed for the non-performance of the group around customer expectations. A somewhat longer de-brief follows activity number two. They are helped to see how easy it is for the task to become all there is, all that matters.
Poor quality is possible, as well as poor service such as missed delivery deadlines.
The group moves on to the next task, which, as it will for the rest of the program, involves them in delivering an activity for a customer. In this case it is the trolley , which involves them moving a bucket of objects, along with themselves, across an area into which they cannot step. Their mode of transportation is a pair of 2 X 4 boards which have sturdy ropes attached to them. They stand on the boards, and then, if they are lifted in unison, they can propel themselves across the area using the 10 foot boards almost like ski's. They must also figure out a way to transport the objects they have been given without losing any of them.