Just follow the steps below. Remember, if at any time during your relay call you are uncertain about the process for using the relay, simply ask the Communication Assistant placing your call for help. After you have provided the number to call, the CA will type everything as it is heard including background noise, the gender of the person who answers, and exactly what is said by the conventional telephone user. When you have given the number to the CA, the CA will voice everything exactly as the text telephone user types it. When you are talking to the text telephone user, please speak slowly and clearly as everything heard is typed.
Interruption usually leads to garbled type and confusion in the conversation.
Because of this, HRS follows the rules of TTY etiquette. Hamilton's Interstate Relay Service is designed to provide you with quality connections and flexible communication that will make using the relay a positive experience.