Airline conditions of carriage 90. Airline conditions of carriage are the contractual conditions under which a consumer buys an airline ticket. Consumer representatives argue that these conditions are unfairly biased in favour of the supplier. Although IATA revised its recommended practice in 1998, these changes have yet to be adopted. Passenger information 91.
Passengers require access to a wide range of information at each stage in the travel process.
Although some information and advice is available from airlines, the AUC and others question whether further information is required and, if so, how this can be provided without the risk of information overload . For example, in selecting an airline, passengers may benefit from general, comparative information. The US Department of Transportation produces a consumer report providing comparative information on the record of all major US domestic airlines on punctuality, baggage handling, denied boarding and complaints. The European Commission, as part of its initiative on air passenger rights, proposes introducing similar arrangements in Europe. The Commission has also published a proposal to amend the regulation relating to airline liability 24 .