The center offers an alternative. That alternative is mediation, which is a unique and positive alternative in comparison to arbitration and litigation. Mediation is a process that is non-adversarial in nature. It seeks not to declare winners or losers, but to find reconciliation between parties. This process is conducted through the skills of a trained mediator.
Mediation focuses on a resolution to dispute which is mutually satisfying to the parties involved.
The mediator is not a judge or jury, but someone who facilitates the process. The participants determine their solutions. Arbitration is a process in which disputing parties bring their complaints and evidence to a third party. The arbitrator makes a decision based on the information he or she has received. Disputants' only input is the presentation of information.