Tell ill workers to stay home. Your business model should provide for getting paid on time. Let Santa put a line of credit in your stocking. SOHO Synapses by Joe Farace And other Shakespearean advice. I hope you're not reading this today.
Nothing improves customer loyalty like clear, hassle-free communications systems.
The difference between success and failure is guts, not gizmos. Too many businesses fail to ask one simple question. Since most of your customers don't care if you make a profit, you need to establish policies to ensure that you will.