As far as varying attitudes toward communication, it's purely economic. Those who present professionally will be paid in kind. Those who don't will miss their entitlement programs after the next tax revolt. I learn from my site that visitors do not read much. I receive a lot of requests for information that is already written next to the pictures on my website.
Many people prefer to phone instead of using email.
A typical question is size of the artwork or tile. Even when I have this information on each picture on my site. But sometimes even she has problems understanding what a client wants. Many tell me that if they just see it they would know if it is what are looking for. They cannot describe it.