Second, people working on my project were able to start using the problem tracking portion right away and they range from experienced developers to neophytes who have never done team software development before. Finally, I found it easy to modify features and found your sample scripts and instructions immensely helpful in setting up some internal e-mail events for notifying developers of problem resolution assignments. We used to spend hours filling out problem reports by hand, filing them, and tracking them. My only regret is that I didn't start using Razor earlier. The version control and thread management would be really helpful now as we enter the final weeks of this project.
Razor is the best product and at the best price.
I have recommended it to others. It is encouraging to see that both our product and our support have won your respect.