Emphasis will be placed on communication within business organizations and how to effectively communicate with internal and external customers. Each course is 8 hours. This course is designed to introduce the participant to the importance of ethics and values in the workplace. Emphasis will be placed on how values influence actions, developing a personal ethical philosophy, and helping others do the right thing. Each course is 8 hours.
Every adversity carries with it the seed of an equivalent or greater benefit.
This course is designed to introduce the participant to the meaning of conflict, the causes of conflict and strategies for resolving interpersonal conflict. Emphasis will be placed on the five conflict handling modes, how to deal with difficult people and how to bring out the best in others. Each course is 8 hours. This course is designed to acquaint the participant with key elements of stress management. Topics will include the recognition of stress, causes of stress, and the benefits of stress management.