E-learning also allows cost savings as travel time and expense is no longer required for Customer Service personnel located outside of California. E-learning allows participants to customize their learning to fit their schedule. The courses are available 24 hours a day, seven days a week. By providing links to other internal and external resources, the web-based training provides users with detailed information, often with more depth than was possible in the classroom. The residual effects of e-learning in the Customer Service environment are many.
Participants can return to a course as a quick reference or refresher.
Because certification is also managed on the web, it is tracked better and more accurately for each member of the organization. Certification records are centralized under a user profile, which also gives the student status on their certification progress and completion requirements. Each e-learning course developed by Customer Service is carefully and thoroughly prepared and meets several criteria. The user is able to select the appropriate course and level that meets the requirements of the training path they designed in conjunction with their manager. Each course clearly presents the objectives that outlines the course to help the user focus their learning.