It has recently added Internet banking to its services and has been rapidly training bank employees to deal with this new form of banking. There are no charges to the customer for transfers among accounts using the Internet services. NCFB has created a homepage through which customers access the services. Its customers have not used the Internet services to the extent anticipated because of concerns about security. NCFB wants to take all steps necessary to insure security of these transactions and to ease the worries of its customers.
Privacy is also a serious concern.
NCFB wants to ensure that customer information is private and that such information is not transferred to others. There has also been a complaint about screen scraping from an Internet company that goes to websites and scrapes off information about customers and others and sells this data to businesses that are interested. The website was created by an employee in the Raleigh bank who used a great deal of clipart to improve the attractiveness of the pages. Unfortunately, there has been a complaint from a graphic artist that some of the art used is her copyrighted work. Another concern about the homepage is linking.