Help more students, but spend less time per student. Answer routine questions via email. More personal contact with students with unusual or exceptional questions. Hub concept will blur the distinction between the financial aid office, admissions office, bursar, registrar, and other enrollment services. It will provide better, more uniform customer service.
Lower costs mean more money for aid.
Fill the information gap with solid information. Satisfy studentsU demand for instant answers. More free publications online. Uniform, streamlined, fast, efficient financial aid delivery system. FAO will only need to see students who have failed verification.