Strong measurement protocols are the foundation for pain programs of varying levels of intensity that are capable of linking to provide more continuous and timely care. Answers to the following questions will provide a structure for program and guideline development efforts. In too many systems, satisfaction is not routinely measured. Chronic pain patients are often less satisfied with care than acute pain patients. As with patients, levels of satisfaction with treatment of pain patients varies among providers.
More satisfied patients tend to be receiving care from more satisfied providers.
If you are lacking information on patient and provider satisfaction, use the position statement to help you create instruments and protocols for obtaining this data. Information concerning patterns of utilization can help create sponsorship for pain program initiatives. If not, find a starting point and develop a plan to obtain and use utilization data to improve treatment of pain. Perhaps you can plan a meeting with MCO representatives to discuss common objectives related to use of utilization data on pain patients. Last, and certainly not least important, is the measurement of work and disability factors.