This new service connects experienced mediators to disputes arising online. With the rapid expansion of e-commerce, auction sites, and online communities, the number of online disputes is increasing rapidly. The Federal Trade Commission has announced that it wants to promote mediation over lawsuits or arbitration as a means to resolve disputes about basic consumer transactions conducted over the Internet.
Online mediation is a convenient and cost effective way to resolve a wide range of conflicts.
To begin the mediation process, users visit the Online Mediators website and fill out a form describing their dispute. Online Mediators contacts the other party to see if they are willing to mediate. Many disputes are best resolved in face to face mediation. Participants may have a confidential intake form sent to their selected mediator. A participant can end the process at any time.