While the consumer is on the phone, after agreeing to the offer, the agent routes the customer to an interactive verification process which asks the customer four questions, recording the answers. These recordings become a permanent record and verification of the switch. There is no need for a second agent, nor for transcription of the data. The records can be retrieved instantly by punching the switching consumer's local telephone number into the system. I tried their system myself.
Readers can do the same.
You enter your name, your telephone number, your date of birth, and you answer a couple of questions. The system is sophisticated, in that it interprets the customers spoken words. This is the second innovation from Price in the last year. I wrote in the past twelve months. Price was one of those who called me, and subsequently entered into a partnership with Richard Florito, President of APS, in which it is possible for customers to pay their outstanding obligations, interactively by check over the phone.