Be sure to ask if each item is included in the cost. If a feature is desired, ask what the vendor calls it, then be sure to include it in the system specifications in the quotation. If you don't ask, you may be unpleasantly surprised. At Telecation, we don't adhere to this philosophy. We offer bug fixes free of charge.
Registered users can log on to our website any time, see lists of known bugs, and download the fix.
Richardson concludes that one of the reasons for Telecation's success in the LIMS industry is because their Staff Project Coordinators are computer software 'power users' who have worked in the lab. Because of our various analytical backgrounds, we are better able to grasp the needs of a lab from the user's perspective, while also understanding how databases, spreadsheets, and other software can work together to address those needs. Leigh Richardson is president and CEO of Telecation, which was founded in 1985 as a consulting company providing personnel training and support services for analytical laboratories. A leading developer of Windows-based LIMS, Telecation currently has over 300 LIMS installations around the world representing a wide variety of laboratory industries. In 1997 Strategic Directions International rated Telecation as one of the top three LIMS providers.