Links with general practitioners are being strengthened through an open line to the medical officer of health, and communication boxes at the acute care sites. Information sheets outlining services available have been developed by the medical director. Consistency in programs and services is being promoted through partnering with other medical officers of health in the province, and with the cities of North Vancouver and West Vancouver. Issues identified through regulatory accountability are addressed as projects and opportunities to educate and support community needs. Each of the three core areas has a central intake line and response varies according to need.
Good strategies are in place to facilitate easy access to all regulatory areas.
Partnerships are formed to promote needed services, for example, working with a municipality to provide special housing in return for day care services, and bylaw regulations to support healthy behaviours such as no smoking. Overall, informed consent is done well but can present a challenge in unusual circumstances such as the need for standing orders to quickly activate influenza immunization and prophylaxis in nursing homes. Although the team is fully aware of its regulatory function and authority, it also promotes a partnership approach with pre schools, elderly care centres and restaurants. Two full time community development workers are very active in involving communities at all levels, and recognition is given for the consensus building approach and respect shown for differing opinions. There is strong community support through volunteers and donations.