Let s look at these one by one. If you lack self-awareness of your own reactions and why they occur, you are not likely to be able to deal well with difficult people. Oddly, the first step in learning to deal with the difficult is to examine yourself. If you become more aware of the reasons why you sometimes choose victimhood, you will be better prepared to make better, more rational decisions. One reason we fail to take action with difficult people is we don t expect them to be difficult.
Most normal people don t go through life looking for trouble from others.
We are at a loss for words, almost disbelieving what is right in front of us. Or we deny it or excuse it as a one-time aberration. Even the best of people do difficult, hurtful, and unpleasant things. Don t pretend it isn t happening. If you do it may just get worse.