The Executive Development Program is designed and delivered in conjunction with Macquarie Graduate School of Management. This is a three to five-year development program, developing skills in strategic and visionary management. Although fast customer service is the basis of our reputation, our internal procedures alone are not enough in today's competitive, service-oriented environment. Today's success is defined by how well we meet the growing and changing expectations of our customers. To achieve our goal of total customer satisfaction we also need to focus on personality.
Personality is the clue that holds all our service steps in place.
It's the individual warmth and responsiveness each crew person and manager brings to the job. There are no formulas - it's simply doing whatever it takes to satisfy the customer. Workplace Safety McDonald's is committed to establishing and maintaining a safe and healthy environment for all employees, contractors, customers and visitors.