They are not to engage in any negative verbal exchanges with the riders or pedestrians. Any incidents encountered while driving, no matter how insignificant, must be reported immediately to the Office Manager. There are to be no lengthy personal phone calls made or received during working hours, unless there is an emergency. Friends are not to visit during working hours. Conversations of a personal nature between drivers and staff are to be kept to a minimum.
Drivers are to accurately record their work hours.
If lunch is taken during work shifts, drivers are not paid for that lunch break. A 30-minute lunch break is allowed for every 5 consecutive work hour shifts. Whenever drivers are between runs, they are to check with the Office Manager to determine whether there are any office tasks to do. All assignments given to drivers by staff must be completed by timelines specified. If drivers have to go on rides before assignments are completed, they are expected to return to these assignments immediately upon returning to the office.