Drawing upon skills that never entered Katie Gibbs' wildest dreams, many solos' secretaries have a close relationship to clients, prepare pleadings and do other paralegal chores, practicing a good deal of law without a license. You may not know just how much law your secretary practices until it's too late. The casual introduction to those concepts when you hired the secretary can easily lapse into lip service with time and tempting circumstances. Reinforce the concept. Your staff needs continuing refresher courses just as much as you require continuing legal education to keep those synapses wired to concepts, old and new.
Lawyers are usually the last to know about the breach.
Test your staff by asking a close friend, relative or even another attorney, whose voice will not be recognized, to pose as a potential client. The mystery shopper should call your office, when you know you will be gone, with a script designed to elicit legal advice or client confidences from the secretary, and then report to you. Share with your staff what you learn from the mystery shopper.