If you want to get more out of your staff ,you need to expect more. You may be surprised just what sort of things your staff could accomplish given the chance. D is for delegate If you expect more you need to delegate more. Delegate to improve supervision, delegate to improve customer service, delegate to improve the bottom line. Delegate some of your daily tasks for better staff development and ultimately a better bottom line.
People rise to a challenge.
Communication is the key to success in any retail store and that goes beyond communication to suppliers, reps and customers. It also applies to staff. The number one request by staff regardless of the industry or business is that they get good feedback from management. B is for believe You have to believe in your staff which means you have to trust them. You have to trust that they will ultimately support the business and do the right thing given the opportunity whether it be customer service, answering the telephone or unpacking a box correctly.