We are surrounded by organizations and interact with them on a daily basis as members, customers, clients, and patients. Some organizations are more efficient than others. Those that are efficient provide the goods and services we expect and help us accomplish our goals.
Inefficient organizations are a source of frustration and irritation.
Because we depend on organizations to provide employment, transportation, durable and consumable goods, financial services, medical care, education, religion, and government services, the efficiency of these organizations influences our standard of living and the quality of our lives. Since we spend the bulk of our time in them, we need to create healthy organizations that contribute to the quality of life rather than inefficient organizations that frustrate our goals and destroy our individuality. I completed a bachelor's degree in psychology at Brigham Young University and then attended Indiana University to obtain a master's and doctorate in business administration. During my graduate studies, I focused my attention on organizational behavior and personnel management. Although I finished my formal education in 1970, I have continued to study organizational behavior and human resource management through teaching and research.