The beginning steps of a successful sales call include pre-call planning and setting objectives. The next step is dialing the phone, and likely reaching someone or something other than your decision maker. Here are some ideas to help with screeners and voice mail. Don't get lost in the phone systems Bermuda Triangle When initially trying to locate a decision maker you've never spoken with, if you detect even the slightest bit of hesitation in a screener's voice when they give you a name, continue questioning.
Nothing is as frustrating as being shoved from one unwanting soul to another like a hot potato.
Find out the title and department before you're sent there. Ask for the highest level Find the level higher than the one that typically makes the decision. Go to other departments This also works when an operator or screener is not authorized to give out the names of the people you're looking for. Larger companies have purchasing departments that might be able to help. You might end up speaking with these people eventually, but what you really want to find out now is who uses and recommends your products.