Price varies depending on the number of seats and users. IBM DirectTalk Speech Recognition for AIX, with ViaVoice Technology and IBM DirectTalk Speech Recognition for Windows with ViaVoice Technology now provide voice as a more natural user interface to the keypad interaction for voice processing platforms. Supports U.S. and U.K. English, French and German languages. Price varies by vocabulary size and individual implementation. Currently available in U.S. and U.K. English, French and German.
Pricing varies with individual implementations.
IBM DirectTalk Beans for Java enables call center applications to be constructed in the same open standards-based Java environment used for building Web applications, which can dramatically reduce development time. DirectTalk Beans for Java ships at no additional cost with DirectTalk. Today, the growth in the Internet and mobile computing have heightened the need for new ways to access information over the Web. As an extension of its strategic agreement with Siebel Systems , IBM today released a Siebel-validated integration of IBM's CallPath Connection for Enterprise with Siebel's eBusiness Applications. The new solution, IBM CallPath Enterprise Foundation, V6.3, will dramatically improve productivity and customer service by integrating incoming telephone calls and Internet transactions with Siebel's comprehensive customer databases and allow contact center operators to effectively and efficiently route transactions and customer information to the right agent at the right time.