The Ombudsman can investigate concerns and resolve problems for persons in nursing homes, rest homes and adult care homes, as well as persons receiving long term care services at home. Long term care is a range of services that address the health, social and personal care needs of individuals who may need assistance. These services may range from in-home meal service to nursing home care. A long term care ombudsman is an individual who works with people who use long term care services, to make sure that the services are provided appropriately.
Ombudsmen receive special training and are certified by the state.
An ombudsman investigates complaints and helps to resolve problems and concerns you may have about the services you receive. Support and monitor laws and regulations which protect long term care consumers. Advocate for service consumers through in-service training and public presentations. The Long Term Care Ombudsman Program is funded by the federal government through the Older Americans Act, and by the State of Ohio through the Department of Aging. Services provided by the program are free, but donations are welcome and gratefully accepted.