The company has gotten a lot smarter about globalization, the stock offering being part of that. UPS now relies on the expertise of local executives, winnowing the ranks of its expat American managers to just 40 from 400 five years ago. But there's no underestimating how brutal some of these fights will be. Drivers are trained to put their seat belts on with their left hand while simultaneously putting the key in the ignition with their right hand. The company still conducts three- minute, physical inspections of its drivers each day, a practice begun by founder James Casey.
Executives keep shoeshine kits underneath their desks.
Such attention to detail projected an image of trustworthiness to customers. We can help manage your inventory and information. Customers are catching on. The majority now use UPS software or the Internet to print shipping labels. The company receives well over 2 million on-line tracking requests per day, double what it did a year ago.