Ask about the vendors revenue stream. Regardless of the client list, a revenue stream which is largely composed of consulting could be indicative of a product which does not perform well. Talk to a technical person. Although your sales representative provides valuable information through their contact, it is highly advisable to discuss specific concerns about a site with a person thoroughly trained in the use of the software. Ask for a real demonstration.
Nothing is better than watching a system work on the real data.
While sales demonstrations are valuable for illustration of the interfacial features of a tool, they may not truly indicate the types of problems a system is capable of solving. If the vendor refuses or sets an unreasonably high price for such a demonstration, there may be reasons for this policy of which the prospective client should be aware. Inc. All rights reserved.