But hey, I'm getting there. My situation is a microcosm of the struggle that many people have with new technologies, and indeed, much of the challenge is generational. But many adults have difficulty with even the simplest and most straightforward computer programs. That results in problems adapting to new ways of doing business that are reliant on technology. If we don't pay attention to that fact in the workplace, then we doom many e-business and technology efforts from the start.
Much more attention needs to be paid to the issue of helping people cope.
This means that those designing systems always must be sensitive to the reality that people are challenged by this stuff. Planning for an implementation has to take into account detailed training and any special procedures to help people adapt. Over all, those who are masters of their technological universe should always recognize that there are those who are not, and be considerate of them. The world of business will continue to change as the result of a constant flood of new technologies and ways of doing business. Let's do a better job in helping people out there deal with it.