Our staff can give you information on how to choose a nursing home or rest home. Ombudsmen, who are trained, supervised volunteers, visit nursing homes and rest homes on a regular basis to insure quality of care for residents. Ombudsmen take time to answer questions, listen to residents' complaints or concerns, investigate and resolve problems. For many residents of nursing homes and rest homes, the Ombudsman is an important link to the outside world. Training and support The Long Term Care Ombudsman Program, under the direction of the Executive Office of Elder Affairs, provides intensive training and certification, as well as ongoing support and continuing education.
Ombudsmen come from all walks of life.
Some are retired professionals, others fit their responsibilities as Ombudsmen into their work schedule. They are a diverse group of people who share a common belief in the dignity of individuals, no matter how frail. Ombudsmen, by their actions, show respect to the elderly residents they serve. The Long Term Care Ombudsman Program is funded by a grant from the Central Massachusetts Area Agency on Aging.