Check your browser settings and make sure that the proxy server configuration is set up correctly.
Many companies use a firewall for security.
If you connected to Suffolk through the Suffolk PPP, you still need to configure your browser to use the proxy server. Make sure that the correct URL is in the correct place in your browser. Click here if you need to view the instructions for setting up the proxy server configuration. The ID number is 7 digits. Do not omit a leading 0.