Accept the Student s Attitudes and Feelings. Advisors must convey their acceptance of these feelings and attitudes in a non-judgmental way. Don t Cross-examine the Student. Avoid peppering the student with questions in machine gun like fashion. Keep the Conversation Going.
Most people become embarrassed if no conversation is taking place.
Remember, the student may be groping for words or ideas. Try to understand and relate to what the student is telling you. Admit Your Ignorance. If a student asks you a question and you do not have the answer, admit it. Set Limits on the Interview.