As always, it is my pleasure to welcome both new and returning students, faculty and staff as we begin a new academic year. As I reported in the Summer issue of the Technical Update, this quarter we are entering Phase II of the current strategic planning process. In order to achieve this vision, the hired consultants will conduct an intensive series of workshops and interviews designed to maximize input from all segments of the institution.
Quality remains a high priority.
We have implemented a comprehensive program that includes customer feedback, metrics, performance evaluation enhancements, and employee awards and recognition. Each unit has Work Unit Measures which are targeted for annual improvement. This is the second year for a CITS-wide Performance Enhancement Program. This year, we have added an Employee Awards Program. Managers and staff work together on mutually agreed-upon goals and objectives to ensure that standards for the quality of our services are met.