Purpose Self-evaluation and stakeholder involvement with service quality assessments are inherent to meeting community needs and to achieving Business Affairs goals. Professional management and development surveys are components of a strategy designed to ensure the University's competitive advantage in recruiting and retaining high quality staff, faculty and students. Evaluation and assessment activities serve to make clear the community voice concerning both the substance and affective traits of business operations. To this end, trends stretching across the institutional timeline are central to sustained movement of business operations toward long-range goals. The University is at a critical juncture.
Higher education is in the protracted process of reorienting to new organizational forms.
The Business Affairs slice of this sea-change includes transition from hierarchical to heterarchical management frameworks. In practice this new model translates to developing mechanisms that give the community a meaningful partnership with management in decisions of how organizations provide services. This report has a two-fold purpose. The first is to frame Downtown Campus business operations in terms of variance from staff, faculty and student needs and expectations. Approximately twenty-one percent are over 30 years of age.