An immediate feedback loop for drug testing of adolescents is another example. There is formal, periodic review of the plan of care, with good links to community services and resources to meet ongoing needs of clients. Each program and service has a planning day to identify opportunities for improvement and these are brought to the annual planning day for all mental health services. The team is working through the list of priorities for improvement and will prioritize further. Support is given to the plan to use common indicators.
Recognition is given for improving support to chronically mentally ill clients.
This was accomplished by reviewing utilization data and developing a program to support these clients. As a result, clients are better supported in the community and their need to access acute care services has significantly decreased. Consumers perceive a lack of resources which may be tied to expectations of the population served. Regardless, the team is encouraged to review demand for service and processes for assessing priority of client need to ensure that risk is minimized. The team is also encouraged to pursue with primary care services opportunities to increase access.