When a user would move from server to server, the new server would not recognize the user as having logged on, thus causing the user to log on repeatedly. By implementing the issue tracker, site managers were able to respond to this problem much more quickly. Unger, through his work with DefenseLINK, also contends that Web site quality control is important. He shares that the DefenseLINK site has many contributors from the Office of the Secretary of Defense, and for each, the process for submitting content differs. Multiple contributors allow coding and spelling errors to creep in, making quality control difficult.
Quality control is a topic on which DefenseLINK designers are actively working.
We are putting into place a content management publishing system that is more automated. We are hoping to use that as a way to implement quality control up front. Our initial prototype is going to be built on a Cold Fusion application server with an Access database. We're currently in our first beta right now. Additionally, built-in editorial controls will facilitate online submission of information.