Respect and protect the privacy and confidentiality of client information. Be sensitive to client's social and emotional needs. Provide 2-4 hours per week of outreach and counseling services. Practice effective communication techniques. Provide appropriate feedback to supervising staff through monthly reports.
Reports are a program requirement.
Attend in-services and mandatory meetings to share activity experiences, recruitment techniques and maintain updated resource materials. Training is a 25-hour course that will cover health and hospital insurance, Medicare, Medicaid, Social Security and other senior related issues. All client information is confidential and not shared with anyone outside the volunteer program without client consent. Violation of confidentiality procedures will be grounds for dismissal. Volunteers must be able to work independently and know when to ask for assistance.