Check the order immediately when it is received. Return it to the sender if it is not what was ordered. Notify the company in writing and keep a copy of the letter. If you believe you are the victim of mail-order fraud, contact your local postmaster for assistance. Request a formal investigation of the matter by sending a letter like the one on page 104.
Most states have no typical refund law that applies to all retail establishments.
Some states require that all refund policies be listed in every contract of purchase and refunds be given when policies are not properly posted at each cash register or store entrance. For more details, call a local Better Business Bureau. Under the laws of many states, businesses that sell home furnishings and major appliances are required to list the delivery date or range of dates in a contract at the time the order is taken. The above relief may not be available if the merchant is unable to deliver the merchandise as a result of factors not in his control, such as labor strikes or floods. This is referred to as a cooling-off period.