Awards maybe purchased individually or as part of the DIR's subscription service. The DIR's Award Subscription Service advises employers on all changes, variations and replacement awards. Updated sections of awards are mailed to subscribers immediately after gazettal. Contact Publications and Sales Online Information sessions on NSW awards and industrial relations legislation can be arranged for employees, employer groups, schools and colleges. Online Increasing compliance through education DIR inspectors provide information and educational services to employers to help them understand their obligations to employees.
Inspectors also resolve industrial complaints and conduct targeted industry campaigns.
Educating employers and prosecuting breaches of NSW awards and industrial legislation protects the rights of employees and ensures a fairer industry environment. The Unit helps Aboriginal people and Torres Strait Islanders in NSW to understand their rights and responsibilities as employees, managers and employers. It also advises Aboriginal people and Torres Strait Islanders on industrial laws and employment issues. Outworkers in the clothing industry are a particularly vulnerable group, who are often denied their award entitlements. The DIR has two bilingual inspectors to help outworkers understand and enforce their entitlements.