This skill-building workshop is designed to help employees develop competence in meeting the service needs of customers. Workshop includes, exercises, examples and small group activities. The workshop will focus on identifying individual behavior, adapting behavior to your customer, increasing professionalism, managing special situations, negotiating problems and action planning for improved customer service. This workshop has been designed to orient technical personnel who have been given ,or are about to be given, responsibility for managing a government contract. It is a must for new Program or project managers and an excellent refresher course for a seasoned manager.
Emphasis is on maximizing revenues and profits while complying with the government rules.
The Workshop being presented is a special, eight hour, condensed version of the twelve hour Workshop that over 2,000 technical and line managers have taken in some of the most successful companies in the industry. How to double your contract targets in the next twelve months. How to significantly improve the quality of those contract targets. How to significantly improve your chances of winning competitive bids. How to get on the winning teams.