I feel that training tapes, available for all skill levels, are the best teaching tool for individuals and groups. Many training CDs give you not only instructions but provide you with exercises. This assumes that you have a computer with a CD drive. If you are on the Internet, there are many sites that provide tutorials on a broad range of products. As long as you don't panic, the range of help resources is enormous.
Most companies also have access to a help desk.
There you can get assistance on specific problems that you may encounter. In addition, we have some local user groups with a support network for members. They have volunteers who can be contacted if you get stuck on a problem. If the person you call does not have the answer, other names will be suggested. This is not intended for training, but only as help.