The Novell Support Connection Web site offers a one-stop resource for a broad range of technical support knowledge and solutions from Novell. The Novell Support Connection Web site makes finding support information faster and easier with improved search capabilities and better navigation features. In addition, the new site offers information on Novell service partners and other technical services agreements as well as providing electronic incident submission and tracking.
Information is updated daily to ensure site contents are current.
We have talked at length with our customers and partners to ensure our site's organization and information meet their needs to access support information quickly and easily. The site expands Novell's electronic support, providing a full range of services offered by Novell. The site makes full use of the Internet's capabilities in terms of appearance, search functions, downloadable information, ties to partners and the availability of electronic incidents. Adam J. Apalategui, President of The Network Group, a Novell Platinum Service Partner, agrees. Providing this full range of information on line allows access to support 24 hours a day without making a phone call, so we increase our clients' productivity and our ability to stay competitive.