The forces driving the growth of outsourcing in nearly all world markets are varied. Technologies like electronic commerce, distributed computing and networking are being adopted by a growing number of firms to transact business across the globe. Then there are the economic factors. Globalization, privatization, deregulation, and inflation affect operating and competitive business environments significantly. Finally, there is a human resources challenge.
Many nations face a critical shortage of skilled people to perform corporate tasks.
To remain competitive, operate cost efficiently and pursue an appropriate mix of business opportunities, firms are looking to outsourcers for help with managing and transforming their organizations.