Not only is a crossfunctional team essential, but the team must have people who truly understand their subject matter area and are oriented toward creativity. The job of the program manager is to create a process for effective communication, collaboration, and decision making. Are selectively involved in project issues. These good program managers realize that they cannot know it all nor do it all. One of the easiest ways to identify a superior program manager is to identify his or her style of escalation.
Good managers look for points of leverage.
They do not try to solve problems that individuals can handle themselves. Focus heavily on external stakeholders. They listen to the voice of the customer, the voice of the supplier, and the voice of technology. Ignoring any of these voices may be a crucial mistake. Thrive on relationships and influence.