The speakers, six in all, at the May TriCHI meeting presented us with valuable infromation from CHI'96. I could not include summaries from everyone at once. In this second part of three, Brian Utesch from Nortel summarizes the topics he shared with us. Researchers are too close to the market.
Researchers are too aloof.
See page 161 in Conference Companion. People responded that they thought they had a process, but weren't sure what it is. Quackery Controversies can be fun, lead to growth. Need to know what UCD isn't to know what it is. It's an overreaction to center on USER rather than involve the user.