To improve and maintain the quality of customer service, students using the Center also complete evaluations of our office staff during every visit. The compiled responses of over 9,000 evaluations collected since Summer 1999 consistently indicate an overall rating of 4.8 on a 5-point scale. The Tutorial Service Assistants are rated on their courteousness, patience, attentiveness, helpfulness, clarity, and friendliness. About the Director Dr. Howard Masuda has been the Director of the University Tutorial Center since 1981. Although the web page is continually evolving, you can find the general information about the Center and more specific information about scheduling a tutoring appointment and being prepared for seeing a tutor.
Information is also available about the courses tutored, workshops offered, and job opportunities.
Links are also provided to other related web sites. Each quarter, tutoring is available week two through week ten. To use the services of the University Tutorial Center, students must present a Cal State L.A. student photo I.D. card.