This article gives a good overview of the DISC temperament language including behavior types, DISC examples, and applications. It shows how the DISC language can benefit individuals and organizations. I Used to be Your Customer A story about poor customer service that happens thousands of times every day. The consequences of that poor customer service drives home the point that customers provide the money for employee s paychecks. Aimed at retail businesses.
Most training is information driven, which isn t very effective.
This approach shows all the processes necessary to make training valuable and accomplish its objectives.