Daily activities are customer and employee driven. Motivate staff by reinforcing the core principles of ownership, value, efficiency and respect. Maintain and monitor performance, production, attendance and punctuality records, reviews, and appraisals of staff.
Monitor calls from customers to oversee the quality of service.
Responsible for team quality of service. Empowered to satisfy all customers needs. Responsible for identifying and acquiring needed workgroup training. Promote professionalism throughout the workplace. Ensure adherence to company policies.