Avoid negative words. Leave the word but at home. Use verbal Headlines to change topics. Sue will take a few minutes to discuss strategies. Presentation psychology Presentations can be geared to the way the audience processes information.
People differ in the was they take in information.
Some are visual, some auditory, and some kinesthetic Visual people watch you. Their eyes are generally up and to the side. For these people try to paint word pictures. Auditory people listen. Their eyes are often horizontal but to the side.