We will look at them in turn. First, body language ' 2. Tell them where you are You can also help your delegates by summarising and re-capping so that they know how far along the path you have progressed. In the written form, these re-caps and summaries appear repetitious and even unnecessary, but remember they are not for the eye, they are for the ear. Delegates need these reinforcements to help them follow you as well as to help them retain what you are saying.
Questions are an excellent method of attracting delegates back from their mental undergrowth.
Delegates will concentrate on their answer because you have involved them with a question. With this technique, you are anticipating that your delegates are about to wander off your path into their mental undergrowth and you can entice them back before they can stray too far. Appeal to the emotions Facts and information on their own won't change anyone's mind. You must show why your ideas will benefit the delegates. This is where probing questions in advance of the training session pay off.