If you are in doubt as to which agency would be best to handle your complaint, contact our Unit and we will either direct you to the proper office or accept your complaint for review and referral as warranted. Before you contact our Unit for help Make an effort to solve the problem yourself. Sometimes consumer complaints are simply a matter of communication between the business and customer. Perhaps if you both make an effort, you can settle the matter on your own. Personally contact the manager, owner, main office, manufacturer or whoever is in charge.
Many business people are anxious to solve complaints and keep customers happy.
If you have failed in your attempt to get your complaint resolved If you've tried to resolve your complaint directly with the person or company responsible for the business transaction, and haven't been able to resolve your complaint, call the Orange County Consumer Fraud Unit. We require that all complaints be written and notarized on a form provided by the Unit. Upon receipt of your completed notarized complaint form and supporting documentation, your complaint will be analyzed to determine the most appropriate action. In such case, we will refer the matter to that agency. This is done to avoid having you contact many agencies before reaching the proper one.