These results tell us that Condition 1 evaluators were very inconsistent while Condition 3 evaluators were very consistent in performance. Much time is wasted just maneuvering to the location of navigation buttons. Browsers are for browsing. They are intended to facilitate inter-Web site navigation, but they do not help much within the Web site itself. This is the responsibility of the Web site designer, and is entirely appropriate.
People rely on memory to find information.
This comes from the fact that typical Web site do not have an inherent structure. Hence, users have to remember where they saw the information. Even when given good navigational tools, experienced Web users revert to retracing certain paths to find answers. Given more experience with these navigational tools, this should change. Good structure aids are invaluable to navigation.