The Symantec Support Solution is designed to meet the needs of small businesses to large scale companies. The program is split into four distinct offerings - Help Desk Gold, Standard Platinum, Premium Platinum, and Premium Plus Platinum. Optional services are also available to ensure that the solution provided meets the needs of each individual requirement. All support solutions are purchased on a per-product group basis. A product group table is detailed below Pricing Pricing for each tier is detailed in the comparison table.
Optional services are additional costs.
Deliverables When ordering under the Symantec Support Solution program the customer will receive a certificate of their purchase from their reseller. This certificate includes details of what product group or groups the support solution is for, and the deliverables of this solution. Symantec will send separately a customer identification kit directly to the customer. This identification kit will include details of toll-free numbers to call and who the customer's relevant contacts are. This customer identification kit ensures that the customer is able to call Symantec from the date of purchase, and will be an important tool in ensuring that case histories are maintained.