As part of our quality process, BHE routinely mails surveys to clients at the completion of projects. The survey allows clients to rate our performance in several key areas, as well as to provide comments on how we did and suggestions for improvements. We use this input from our clients as part of our continuous improvement process. It is one of the reasons that we have been successful in developing long-term partnering relationships with so many of our clients. The following are indicative of the most recent comments from some of BHE's clients.
Reports are well written and easily understandable.
The data is presented in a clear manner. City Environmental Director on the design of a gas control system for a municipal landfill. The friendly attitude, interested in their work, is a positive. Client project manager on an asbestos inspection of a health care facility. Comments on a Phase I environmental site assessment and pre-demolition asbestos survey of seven properties in a residential neighborhood.