People learn from examples, and performance consultants are no exception.
This collection of 22 performance improvement success stories will help every performance consultant see new ways of approaching performance improvement opportunities. Detailed information about the performance problem, the criteria behind the decisions, and detailed evaluation results are included in every case study. This book takes the mystery out of human performance intervention and manes it practical and accessible. I think it will be a valuable asset for all of us toiling in the fields of the real world. The case studies presented provide excellent examples that illustrate how to solve business problems using a systematic approach.