This plan draws on extensive experience gained over many years of developing and implementing EC applications and programs in both the public and private sector. This experience has shown that successful projects exhibit certain characteristics that, while not guaranteeing success, contribute to it. First i s understanding and characterizing DEP's business processes. By identifying key characteristics it is possible to identify those processes most likely to benefit from EC technologies and those most likely to result in a successful implementation. Second i s the use of proven technologies and existing applications, rather than trying to build custom applications.
Mature technologies are the most likely to result in a smooth and rapid implementation.
There must be compelling reasons and a strong business case for using unproven or custom-built technology when there are opportunities for pursing other, less risky applications. Third, i dentifying and deploying several small or low-risk applications is a key to a successful broader strategy. These can provide valuable experience and can help to demonstrate the feasibility and benefits of the overall program. This enables lessons learned to be incorporated into the overall program for maximum benefit. Top Fourth, involvement of the relevant stakeholders during all phases of the program, to insure that they understand the goals and objectives, as well as the details of how these initiatives are likely to change the nature of their work is required.