Your patient management objective is being of value to and staying in a relationship with your patients for the rest of their lives. There isn't one person on the planet who doesn't need to have access to a chiropractor and know and understand why they should see their personal chiropractor. Now, how to do this for as many people as you care to and can serve is another lifetime challenge. The good news is that just a few hours a week can make this a living reality. You know, the office and how it operates.
Operations get so little attention, and that neglect produces so much stress.
An interesting study in operations is the University of Washington Huskies' marching band. They do a great halftime show. It's practice, the essence of operations. Again, the short course. Don't spend it until you have it.