None of the systems provided real-time information. Review of ergonomic aspects Half of the enquiry office terminals have a graphic interface. Fonts are different in the different systems. Some systems are stand-alone. In most cases telephone enquiry systems have been considered relatively easy to implement and they have been well-accepted by people who call to obtain information.
Passengers benefit by obtaining rapid and accurate information.
The expected payback is faster call response times, leading to more telephone calls answered, leading to more generated travel on public transport. Also data maintenance has been found to be a daunting task.