They describe a fundamental reinvention of government already underway - in part beneath the bright lights of Capital Hill, but more often in the states and cities and school districts of America, where the real work of government goes on. Osborne and Gaebler isolate and describe ten principles around which entrepreneurial public organizations are built. Empower communities rather than simply deliver services. They empower citizens by pushing control out of the bureaucracy, into the community. Encourage competition rather than monopoly.
Most entrepreneurial governments promote competition between service providers.
Are driven by their missions, not their rules. Fund outcomes rather than inputs. They measure the performance of their agencies, focusing not on inputs but on outcomes. Meet the needs of the customers, not the bureaucracy . They redefine their clients as customers and offer them choices - between schools, between training programs, between housing options.