I State Competency Test, a student must complete the activities listed below.
Role play proper telephone techniques and etiquette.
Plan and present short persuasive messages utilizing appropriate language for the audience. Practice following oral directions and listening by taking accurate notes, completing forms, recording complete and accurate telephone messages, and recording major points of a speaker's message. Edit and revise your own and others' written work. Compose a memo utilizing appropriate format. Compose simple requests for information, reports, and summaries.