Make it clear how you will respond and what the client can expect. Educate The Client And The Client's Advisors. Knowledgeable clients make better decisions, provide better input, and ultimately gain greater satisfaction. Play offense, not defense. Stay In Touch.
Nothing is worse to a client than waiting and wondering.
Often, a CPA may accept an assignment from a client and go charging off to slay the dragon. Considerable time may elapse until the CPA is able to come back with the dragon's head. In the meantime, the client sits around worrying about what is happening. Stay in touch. Whenever you reach a critical decision point on an assignment, call the client, lay out the alternatives, make a recommendation, then ask for the client's opinion and instructions.