While the technician is solving the problem, the customer is listening in while possibly using their computer at the same time. Remote control is only ever as good as being there . Control-F1 is better than being there. For instance, if the technician was using remote control to gather 10 pieces of diagnostic data, the technician would need to physically gather that data by navigating to the source of the information. Control-F1 can then manipulate the data to enable comparisons and execute system changes.
Remote control is active.
When used, the customer cannot operate their computer. While the technician is diagnosing and fixing a problem, the customer can be surfing the web or writing email. Control-F1 is an eSupport infrastructure. We don't provide you with remote control software alone. Our technology will allow you to create a branded eSupport Portal that can intelligently route support requests, report helpdesk statistics and provide an infrastructure upon which to build your eSupport strategy.