Real-time statistics can be quickly compiled for research and data mining by providing details on agent productivity, campaign performance and overall dialing results to make quick condition adjustments. Clients can even listen to conversations Northern Ontario OnCall agents are handling through remote monitoring capabilities. Providing a secure facility receives top consideration. Surveillance cameras with 24-hour recording capacity scan the building while motion detectors are set up after hours. All sensitive materials such as client information are treated with extreme care and are restricted to authorized management and IT department personnel.
Doors have key-code locks and are kept secure at all times.