See beyond the immediate chaos past the barriers to your end result. This focus will keep you on a positive path. Their resistance and resentment will decrease as they feel your empathy. Help recipients understand the rationale, the effect of the change on their lives, potential negatives they may encounter, and the anticipated benefits of the overall change. It is very important to emphasize the benefits of the change in order to maximize the positive aspects.
Participation is the key to interest, acceptance, and commitment.
People will commit themselves to change more readily if they design themselves. Copyright 1999 American Management Association International. All rights reserved.