Now in this unique videotape compiled from on-site interviews, you'll see that Victor Kiam's management strategy works and his people believe in it. Military personnel, civilians and union workers built cross-departmental teams to achieve results. See how they developed The Quality Bill of Rights to empower each employee. Another plus is that the interviews cut across all levels of the organization so we not only hear the General but also line workers. As the IRS has initiated a program of Total Quality Management nationwide, you can see how the Fresno IRS Service Center shifted its focus to internal as well as external customer service in order to improve quality.
Employees tell how they shifted their paradigms both personally and professionally.
This video offers a unique perspective of how TQM can work in a service organization. When Colors Bleed is a 35-minute film from the Koch Crime Institute that demonstrates the dangers of gang involvement. Learn about gang culture as former gang members, police and sheriff's department detectives and correctional officials share their perspectives on juvenile gangs. The film also contains a performance by three Topeka rap artists who have laid down their rhymes to help teach people about the dead-end road a gang member can hope to travel. Every community needs to be aware that the culture of gangs is pervasive throughout our society.