The program review is mandated within the regulations. Guarantee agencies must comply with major lenders on an every other year basis. To one of our servicing centers this resulted in over 19 program reviews in one year. All 19 reviews were looking at identical processes. This is a gigantic waste of taxpayer dollars.
Incentives can be non- economic.
It could be as simple as getting recognition for the work that we have done. The default rate has gone down. The Department has taken all the credit. The lending community contributed to that effort, but no credit was paid. The forms process needs to be revamped in its entirely.