If you know of a hotel that you think ought to be on this list, email us. We'll visit the hotel and if we agree that this is a hotel that ought to be recommended, we'll add it to the list. If you have a complaint about any hotel on this list that is unresolved, please let us know. We will remove any hotel that has substantial unresolved complaints. Hotel managers should try to resolve complaints quickly to the patron's satisfaction.
Quality improvement is a two-way road.
You need to alert top management about problems or issues that you notice. Then, they can work with the staff to make improvements. Don't take out your frustrations on the desk clerk, wait person, or housekeeper. Take your complaint to the top. Of course, tip others at the time of service.