Others have trouble solving customer problems, explaining bank policies, and cross-selling bank products. The answer may involve one or all of the following factors. But, producing short-term results in the New Economic Era is a tall order. Past protections and controls over our banking marketplace have vanished. The daily bottom line has become the sole focus of some bank management.
Leaders have little time to plan long-term strategies for creating unique value for their customers.
Therefore, it is seductive to skip on training. Understanding the connection between a highly trained staff and a successful bottom line is a new concept for traditional, old-line bankers. After all, our customers are the ones telling us what they want.