The best part about having this new system is knowing what is in the unit and being able to feel like I have control over the work. That is one of my responsibilities, but I never felt like I had that control before. If I had known what was going on, if I had had a clear picture of it, I might have been able to do the right thing. Now that I can see the total functioning of the office, I feel more ownership towards all of the units, not just my own. I am not just a record keeper, but I can really use my brain.
Most people have a one-sided, functionally oriented sense when they look at the data.
You end up with one number, one reason, and you react to it. If someone has a problem, I can't work it out with him like I used to. The computer doesn't know his problems. It doesn't want to know if his kid just passed away or if his wife has problems.