As a result, the Help Desk has been able to create two automated interfaces for customers via the Web and e-mail. The Web interface lets you submit a computer question or review your existing logs. The e-mail interface enters messages into the database automatically. Incoming mail without a log number in the Subject line is assumed to be a new case. The Oracle database generates a case number and sends the client an acknowledgement.
Response time varies depending on the volume of incoming requests.
You can enter your information exactly as you would like it. Describe your problem as fully as you can, including any troubleshooting you've done. I can print from other applications, and other people in my office can print from Eudora to the same printer without any trouble. When replying to a message from the Help Desk, don't include the original message. Otherwise, your record will contain redundant information.