My mom and I contacted the school well ahead of our visit and arranged for a guest room, meal tickets, a tour of campus, and visits to the departments I was interested in. All of these things were very helpful and, obviously, I ended up coming here. However, if my experience had been more like Heather's I think I would not have been so eager to come here. I am still willing to assume that what happened to Heather was very out of the ordinary at that most people who contact Andrews with interest in attending receive a warmer, more helpful welcome. However, if this is not the case, I fear for the future of this institution.
First impressions are lasting impressions.
Maybe we should take steps to make sure that a visitor's first impression is always positive.