The new health care plan becomes effective on Jan. 1. In this situation the HMO should be contacted immediately. PCP choices can be changed at any time. Some HMOs ask that the request be made before a certain day of the month.
Members can call their HMO for answers about the change procedure.
Those who do not receive a card by the date listed for their HMO can call the HMO's Member Service Department at the phone number listed above.