Atlanta I Voice Response System Atlanta VAMC has implemented and interactive voice response system for prescription refills and clinic appointment reminder calls to patients. Both are local lines. The VAMC plans to install an 800 line and increase the total number of lines to six in the near future. The system averages 3,162 calls per week for appointment reminders and inquiries. Downtown, Uptown I Remote System Access Staff and health care providers at the Uptown Division can access the DHCP system located at the Downtown Division.
Remote access is provided over TransLAN bridge to VA-owned microwave circuits.
I Tele-Triage Augusta has instituted a Telephone Liaison Program that is part of the Ambulatory Care Program. Teleconferencing Teleconsulting Augusta and Dublin VAMCs are in the process of developing a VAMC Telemedicine Network using video teleconferencing technology and T-1 lines. If successful, this will result in significant transportation cost savings and will eliminate the need to displace the patient and family members for clinic visits. An interactive voice response system is being implemented for appointment reminders, confirmations and pharmacy refills. Tele-Triage Dublin has instituted a Telephone Liaison Care Program that is part of the Ambulatory Care Program.