Until Henry Ford developed the process to make an auto, it was done by hand, very expensively and only the rich could afford one. But the idea of a web site is to provide information and communication faster than ever before, and everyone needs that. Lapp got into the web site development industry in the mid-90's, after reading an article in the Chicago Tribune Business section. My reaction was someone just made a huge pile of money off an uneducated big company. Lapp knew that web sites could be developed for much less money.
Quality comes from the fact that the development and hosting is handled at the same point.
This ensures a better product because a web site is nothing without mission critical hosting and vice versa. When he's not surfing the web, Sean relaxes with his wife and four children.