As a result of this commitment, we are able to provide our customers with solutions that meet their needs with minimal reiteration. This leads to reduced time to market, and a strategic advantage for our customers. We consider the quality function to be a vital link in meeting, and ultimately exceeding, customer expectations for any project. CAI is a leader in the development of quality assurance methods, and we have implemented our Quality Project Management approach for numerous clients with great success. The program involves management concepts and techniques for meeting schedules, client cost expectations, and performance objectives.
Quality assurance ensures that the process is properly implemented and executed.
Quality control ensures that the products resulting from the process meet established standards, specifications, and customer expectations. This was a corporate rating for two of our strategic outsourcing product offerings, not just a rating for a single customer engagement.