That is why it must be changed. I encourage you to seek alternatives to the present structure of the Department of Children and Family services. The organization should not be the enemy of Families, but rather should be promoting the family and emphasizing reunification services. I implore you to act now to deal with this corrupt organization before it is too late. If you do not act, other children will be needlessly taken from their homes for profit as my daughter was.
Many offices use an automated system to confirm receipt of e-mail messages.
If the message you receive does not mention the subject of your comment, it does not mean your message hasn't been sent or read. However, as with any communication, some offices will only reply to comments from their own constituents. The automated reply you receive should indicate how that office handles e-mail correspondence.