However, we have yet to receive the funds. Changes in OSFA should take place along the lines of serving the schools to better accomplish their goal of administering Title IV aid and serving the student. Region II personnel have offered good services and always provide feedback. The CSTF listening session really works. Customer service on SSCR has been great.
Electronic processing expedites the exchange of information.
Create an ED office in Puerto Rico. ED needs to learn about Puerto Rico's culture and idiosyncrasies. Electronic information in Spanish is highly needed. More support on electronic process. More flexibility in the use of Campus based funds.