Opened Nautilus with assistance. Eventually typed in full path in location window. User also complained that tree sidebar was cramped. It is, however, adjustable. Also suggest renaming menu item to make it easier to find.
Nautilus format is preferred everywhere.
Adding to the confusion was the placement of the window title. User wanted to see window titles on the left side of the top of the window. This would need to be changed in the Eazel theme for Sawfish. User may have been confused by extra click needed to give Nautilus window keyboard focus. Presses delete key.