Ecliptek s Quality Improvement Manual describes the authority and tenets of this system. Within the Quality Improvement Manual is a Quality Policy that states the objectives of the Quality System which is Ecliptek Corporation will deliver defect-free products and services on time to our internal and external customers. Ecliptek uses the International Organization of Specification s ISO 8402 definition. Quality is the totality of specified or implied characteristics. This means that quality is not attached to the price of a product but rather to the ability of a product to meet its specification.
Products are more than just tangible items such as crystals and oscillators.
A product can also be a service, something that is intangible. Some of the Ecliptek services include front end product information, technical assistance, oscillator and crystal added value options, customized shipping, and billing. Ecliptek considers all tangible and intangible items to be products. Ecliptek plans the processes, implements the plans, measures the process results, and analyzes the measurements. The analysis results are then used to aid in additional planning to further reduce process variation and to increase quality and reliability.