Without Sacrificing Quality With the ever-increasing pressures on the bottom line, speed and efficiency are more important than ever in the emergency department.
Long waits cause a myriad of problems.
First, of course, is that patient satisfaction suffers. The number one patient complaint is having to wait too long. Dr. Beel is also on the faculty of St. Joseph Mercy Hospital and the University of Michigan Emergency Medicine Residency in Ann Arbor. Patient satisfaction isn't the only thing that suffers when there are long waits in the emergency department. When a patient calls a doctor on staff and the doctor tells them to go to the ED, that's a referral.