Our software keeps a computerized record of every attempt made to reschedule the appointment. These reminders can be telephone calls, post cards, or letters, which can even be specific to the patient's medical condition describing why it is important to honor their scheduled appointment. This looks very good in a court of law. In today's modern age, it is amazing that I still see so many medical practices in financial disarray. Receivables remain out of control.
Patient billing is poor and unclear.
Insurance claims rarely get followed up with any consistency. Most of these offices have computer systems. Many of the offices today are using out-dated computer systems totally unprepared for the present let alone the future. Many are not Year 2000 Compliant. What disturbs me the most is the lack of motivation by the medical practitioner to take steps to solve the problem.