We always speak and act supportively of our clients and other IBC Team Members. We follow and abide by clear systems and agreements. We only make agreements that we know we can keep. If an agreement can not be met, at the earliest opportunity we seek the consent of all parties to vary the original agreement. We understand that mistakes are okay, but corrections are implicit.
Every mistake is an opportunity to improve our system.
When mistakes do occur, we always look for ways to improve our systems. If we do not have a readily available solution, we pass the customer information on to the appropriate person at IBC so that new products and services can be researched and developed to meet those needs. Our Customer Service goal is for our customers to be so delighted that they highly recommend us to their friends.