Thus, your business is a mirror of your own psychology. Yes, it does. Perhaps there's another reason to take a look at how to sharpen your psychology. ONE Provide your agents with training in The Language of Motivation. Based on thousands of interviews, this body of knowledge is one of the most amazing classes I've ever taken or taught.
People use patterns in their language.
Those patterns are directly connected to behavior. You can use the same language patterns to influence that person's behavior. Just ask some simple questions. I ask these questions, the other person perceives that I'm sincerely interested in him or her. We bond and deeper trust is immediately established.