We have used them in crisis situations. We try to use them as a last resort. Addressed under Management Topic 1. We need guidelines on this. We understand your concern.
Medical transports have the right to ask for extra staff.
Some cottage staff feel they could do escort the client to the appointment by themselves rather than accompanying the medical escort. Cottage staff feel that if a phone rings 4 times and the voice message comes on they will not be allowed enough time to reach the phone. Ringing 10 times would be better.