Nothing defines the image of an organisation more than correspondence received from it.
These are often difficult letters or emails. Often they must convey empathy and sensitivity while acknowledging and resolving complex issues. This half-day workshop is designed for anyone who has to write difficult or sensitive letters or has ultimate responsibility for such documents. It will have a segment for managers and supervisors who are responsible for coaching their team to write more effectively and efficiently. With the growing emphasis on emails in the work place, this workshop will focus on the use of emails when corresponding with customers.