And it comes with a corresponding absolute disdain for externalization - identifying all of the reasons that rationalize why something cannot be done. The day will be a write off. Externalization is the scourge of high performance retail. Any time we can find a rational and logical reason to justify failure we will continue to fail. Internalization is a tenet of high performance and there is absolutely no doubt that all people want to feel and be powerful.
Internalization can unleash tremendous power and initiative.
Two very powerful and empowering words. We care about our people - their wants, needs, desires, families, careers, health, satisfaction, concerns and well being. We care about our customers - their shopping experience, their satisfaction, their concerns, their wants and unfulfilled needs. We care about each other - and we are a team entrusted with the responsibility to lead an enterprise. Caring' is mindfulness and thoughtfulness in action.