There is no charge for this. Ann Rabinowitz of Miami is in the process of computerizing the names of people who are doing family research in this area. I decreed that all Jews must adopt fixed hereditary names. Suggest that recounting maybe unpleasant episodes could unleash positive memories. It's too painful to bring up the past.
Personal recollections have enormous value as eyewitness accounts.
Send some family information. I'd love to help, but I'm afraid I remember very little. Ask questions gently, giving names and addresses you know. Making the Cold Phone Call. Object is to reestablish contact, to bridge chasm.