She's also a consistent advocate for students when she thinks that circumstances warrant an exception to a policy, Printup said. She walks a fine line between being responsible for maintaining standards while still being an advocate for students. And she walks that line with a great deal of grace. She gently but firmly guides students back to the right track with a blend of toughness and care. Fifteen years in her position has taught her that problems with academic performance are often due to non-academic factors like health problems or a parent's death, Nishikawa said.
Life throws curve balls.
She worked at San Jose State University and for two years at the Medical School before taking her current job. Many students who left reluctantly later told her the experience had been positive in the long run, she said. She has learned to prevent burnout by taking care of herself, she said. Even with years of experience behind her, Nishikawa said she still finds it very difficult when she has to recommend a time-out for a student. Sometimes the buck stops here.