Some subscribers lost entire Web sites when their files vanished from the Web space. The level of service has gone downhill over the last few months. Transfer speeds later in the evening drop to around 10Kbps compared to around 10-15 times that earlier in the day. The system is set up to use the custom browsers rather than anything you might install on your own. Although most of the negative comments I received came from Rogers customers, each of the cable companies has its share of unhappy customers.
Many technical problems seem to be worse in certain areas.
Several readers in Brampton and Mississauga reported major problems. A few people reported that their cable modems were recently upgraded or replaced, and that service actually got worse after that. This seems to be a pattern, folks. Hang onto your old configuration if you can. Before you pay the full rate, feel free to negotiate and see where it gets you.