Sometimes, we just do whatever has to be done without worrying about whose job it is. There is clarity of role and lots of personal responsibility. It's face to face, real time, don't wait, call a meeting, get together. We're forced to make decisions and move on. Institutional barriers are eliminated.
Rules are relaxed.
No debate about goal - the result is clear. Less risk averse - willing to try new things. This client decided to design these same attributes into their everyday work. Now they routinely check to see if they are living and experiencing these same attributes. We would characterize these attributes as part of the 'culture of success' necessary for a reinvented, post-bureaucratic public organization to thrive.