Maintenance and Support Services GemStone customers maximize their investment with a comprehensive maintenance and support service that provides timely software upgrades and proactive online, phone and fax support. An exclusive Web site for customer provides access to an extensive, searchable knowledge base of information. GemStone also provides 24 x 7 Emergency Production Down Support to resolve mission-critical issues. Partnerships GemStone provides a full, integrated solution that utilizes the core competencies of key technology suppliers. These alliances, including those with companies such as Sun Microsystems, Inc., Hewlett-Packard, IBM Corp., and Oracle, allow GemStone to integrate and deliver the best technology, professional services and support for its customers.
GemStone integrates leading industry technologies and supports industry-standard specifications.
GemStone is a Sun source code licensee of the Java Application Environment. Leading companies, such as Hewlett-Packard, benefit from GemStone's innovative technology. As a Premier Solution Partner, GemStone works with HP in enterprise engagements using GemStone and HP-UX technology. Other security partners include Phaos Technology for Secure Socket Layer and encryption technology, JCP Computer Services Ltd. for international SSL technology, and RSA for encryption technology. On the front end, client support includes integration with Java clients and standard Web browsers, such as Netscape Navigator and Microsoft Internet Explorer.