Also available through the RCC is help with scheduling initial and follow-up appointments. The Physicians Answering Service UPMC MedCall offers many types of answering services. Each one is specifically designed for physicians' offices and other medical workplaces. The In-Touch Answering Service at UPMC St. Margaret provides basic service. At the beginning of the day after a call, the physician receives documentation about the call.
Documentation can be available seven days a week.
Such prompt documentation allows the physician to keep abreast of patients' concerns and monitor the service and provide feedback continually. Data processing is also planned as a future component of this group's services. In support of all the services offered by the other three groups, Electronic Communication Services is developing many initiatives to improve the efficiency of MedCall service while decreasing the manual workload.