Once everyone has agreed on what the company needs from the product and what the customers need from the product, the quality criteria are clear. Project managers must choose the correct quality criteria for their projects, define those criteria in terms of measureable goals, and then measure progress towards those goals throughout the project. It is necessary to decide at the beginning of the project what quality is for the product, at its current stage in the market lifecycle. Once the project manager has measurable shipment criteria, it is possible to measure progress to those goals on an ongoing basis. References Crosby, Philip.
Quality is Free .
Penguin Books, New York. Practical Software Metrics for Project Management and Process Improvement. Inside the Tornado , Harper Collins, New York. Weinberg, Gerald M. Quality Software Management, vol. Dorset House Publishing, New York.