More advanced router and switching technology, expected later this year, should let carriers send delay-sensitive voice and video traffic ahead of data traffic. You're future-proofing the network. That should make it easier to serve customers quickly and efficiently. Some carriers have a system for ordering services, another for deploying service, another for billing, and so on. The complexity of managing those systems is their biggest challenge.
Nobody says that now.
Crowe's got the vision, the experience, and most important, the money. Lots of it.