Information management You may find that your teens have difficulty understanding and following directions. Often this is a failure to manage information properly. Try communicating information both verbally and in writing. Encourage the teen volunteers to organize the information they need to do their library jobs in some way in a folder they can keep on a shelf in a workroom, perhaps. If possible, include your teen volunteers in any Information Literacy training that the library is providing to either staff or customers.
Online resources offer whole new challenges in finding, evaluating, and using information.
Teens who show a special competency in this area may even be able to help instruct other library customers as they navigate the complex new information resources of the digital age. The library work environment offers a teen many opportunities to learn important social interaction skills. The teen volunteers should be made to feel that they are part of a team, whether this is the group of teen volunteers or the broader library team. Help them learn how to work effectively in this group setting. They will need to be able to cooperate with other people to get a job done, for example.