Rewards were issued to 92 percent of the contracting personnel last year. Feedback forms have been created to solicit comments from customers, both within and outside of the government. A Contractors Open Forum was conducted in an effort to ensure open communications with the contracting community and to look for ways to improve. All actions use performance specifications. After four hours of training, the credit card holder is allowed to use the credit card with approval at the lowest operating level.
Past performance is used as an evaluation tool on competitive acquisitions.
Administration time is reduced when past performance data is used eliminating marginal performers.