Official communication always follows the chain of command as revealed on the organizational chart. There is always a lot of informal communication that goes on outside of the formal organizational structure. Some of this we call gossip and rumors. Well informed followers are going to do the best job. Companies today are spending millions of dollars to communicate with their employees, and to train managers how to communicate.
Muddled messages can cause havoc within an organization.
Instructions that are misunderstood can set people off in the wrong directions or put them to work in vain. Written policies that are open to misinterpretation can cause a lot of confusion in the entire organization. There are at least six possibilities of distortion in communication. First, what the speaker intends to say. He does not always say what he intends to say.