Please call our office immediately. All claims with our shipping vendors will be processed from our office. Concealed damage to plants. If after opening your boxes, you find shipping damage to plants please call our office immediately. We will place a claim with our freight service and make efforts to credit or replace your plants.
Material appears unhealthy.
Call our office immediately. It is possible that your perennials are simply coming out of dormancy and will be fine, but please discuss your concerns with us as soon as they arise. Failure to do so could result in the refusal of your claim at a later date. Complete customer satisfaction is always our priority.