When you first start using it everything works fine. You look through the manual, but you cannot find any help. You scratch your head and remember that you used to use Internet Explorer to access the online system. Thinking that the problem is the browser, you discover that it launches just fine and you can't recall making any changes. Next, you check your hard drive and discover you have plenty of space.
Memory looks fine, too.
Discovering where the configuration settings for Thicken are stored can be tricky because, despite the Registry being readily available, many programs still use their own data files for configuration settings. For the sake of argument, let's say that you come to the conclusion that Thicken seems to have no separate configuration file and that the setting in question is probably to be found in the Registry. They will normally fax an article to you if your problem is known and requires a Registry modification. Occasionally, it won't be obvious to you what company produced the software in question. So, you find Thicken where you expect it to be.