A large percentage of employees throughout the company have been with Peterson for over ten years, many for more than 25 years, reflecting a high degree of commitment and dedication to the company and its customers. Peterson Electro-Musical Products, Inc. is entirely owned by the Peterson family, which makes possible an uncompromised adherence to the basic business philosophy that they've had from the very beginning. Each year, profits are reinvested into the business to build financial security and to support continuing improvement. Business decisions are invariably geared toward long-term customer satisfaction and gradual, controlled growth. This stability has allowed Peterson to win and maintain the confidence of many very conservative pipe organ builders who might otherwise be concerned about future technical support and uniformity of the products used in their instruments.
Peterson engineers follow a design philosophy that is also very conservative.
Much care is taken to assure that only well proven and widely used components are utilized so as to assure soundness of design and long term availability. The field experience gained from supplying systems for organs in thousands of locations around the world has allowed them to develop an unmatched level of technical understanding of organ control issues. The folks at Peterson realize that pipe organs are different from almost every other application for solid state equipment in several ways. Nearly every pipe organ is unique and may potentially need to have its specification changed at some time, so using limited function modules that can be fit together to meet any requirement makes sense. Pipe organs are expected to have a useful life of many decades, and all parts of each instrument must remain easily serviceable by organ service persons whose specialties are in areas other than working with electronic equipment.