Your technicians need to have a full understanding of how service contracts, maintenance agreements and service agreements positively impact your customers and your company. Service arrangements are usually made and paid in advance giving technicians, customers and the company very desirable benefits. Revenue, for example, becomes predictable. You know in advance how much revenue will be coming in because you bill in advance of service. This allows for high quality training, competitive compensation plans.
Predictable revenue provides for predictable cost.
You can plan on parts usage, staffing and scheduled maintenance. Your customer experiences longer equipment life due to quality repairs and preventive maintenance. Higher productivity of the customer's equipment is possible due to priority service and highly trained techs. When a technician is on-site your customer doesn't worry about a technician's presence meaning high repair cost or longer down time. Contracted techs can be there for preventive maintenance, customer courtesy calls, engineering changes or any number of reasons that are designed to take care of the customer.