Instead it needs a mission and vision from management. My personal approach toward the Quality Policy Manual is to add the rationale for each policy in the manual. In other words, I believe you should include the reason for a given policy in order to show how it will benefit the company, its operations, and its profits. Procedures A Procedure Manual should state how you plan to implement the policies stated in the Quality Policy Manual. It also states who is responsible for each ISO 9000 section.
Procedures often involve several departments or work areas within a company.
They often outline the work flow between departments, suppliers, and the customer. Work Instructions Work Instructions involve the details of how an individual or group is to perform a specific task or job. This is very important to maintain uniformity, as well as to ensure that they job can still be done if a key employee is unavailable. Records Record keeping is certainly important to track design, costs, work, and product. The records should be value-added.