The process is accessible to all aggrieved parties and is underpinned by a commitment to cooperation on the part of Education Department staff. Resolution at the local level is preferred.
Procedural fairness is afforded to all parties.
The subject of the complaint is informed of the substance of the complaint. Vexatious, trivial or previously finalised issues are not pursued. Warranted investigation will be pursued with or without the active involvement of the complainant. Confidentiality is maintained, to the extent consistent with the other principles contained here. Complaints and disputes are monitored and their management evaluated so as to reduce the occurrence of systemic and recurring problems.