An organizational chart. Shows managers where key players in the case study fit within the organization's structure. The ability to evaluate the situation and affect its outcome through role play. To help individuals in this case move beyond their conflict to mutual insight and common purpose, managers listen to each person's point of view and find out what goal each is pursuing. They can then move back in time to help achieve a more desirable outcome.
Managers receive feedback on the decisions they make.
Each case study ends with a printable summary of its key learning points. Participate in video interviews, conversations, and meetings involving all the key players. Respond to simulated e-mail messages, memos, and organizational charts. Hear and respond to phone calls and voice-mail messages. Evaluate personal agendas and meeting minutes.