However, equitable and affordable access will always be a concern of the National Library, and the possibility of publishing solely on the Web raises numerous issues. We have been able to take advantage of new publications and newsletters that provide a wealth of information on the marketing and communications potential of the Internet. By working with other institutions that are grappling with the same challenges, we expect to learn much more about the Internet and our clients and to apply that knowledge in developing and maintaining our Web service. We have made good progress over the past year, and what we have learned will help us to determine how we want to approach the future. As I read more and more about Web development, I realize that it is normal for any institution, business or government department to approach the Web and the Internet with initial caution, and develop confidence and know-how as time passes.
Most Web sites begin with promotional information and build on that base.
The key is to continue building while soliciting client feedback and providing appropriate and effective services. The Library s Web service will continue to offer value-added products and services and will be a leader in disseminating information by and about Canadians. The National Library of Canada.