World-class manufacturers instill and constantly reinforce within the organization the principle that the system and everyone in it must know their customers and must seek to satisfy the needs and wants of customers and other stakeholders. It eliminates organizational barriers to permit improved communication and to provide high-quality products and services. When properly challenged, informed, integrated, and empowered, the em- ployees can be a powerful force in achieving the goals and objectives of the . . It is essential that the barriers that have existed between supplier and purchaser be attacked as actively as are the barriers between the elements in a manufacturing organization. This demands a commit- ment and an expenditure of effort by all elements of the system to ensure their proper integration.
Management creates the culture within which the organization func- tions.
Management must exhibit the concern for the health and well-being of the organization's human resources. Management must insist that the organization look beyond its borders to interact with its customers, its sup- pliers, and the educational systems that are training its present and future employees. It is a challenge to the organization to find the proper manage- ment for the circumstances in which it finds itself. A personal commitment and involvement by manage- ment is critical to success. Metrics Performance evaluation is a process applied throughout the manufactur- ing organization to measure the effectiveness in achieving its goals.