Surveys portray community perceptions and preferences. They can accurately report on what people know or want to know. They test whether a plan or plan element is acceptable to the public as it is being developed, or test an agency's perception of what people are thinking and reinforce decisions made through participatory programs. They can identify concerns before a public vote is scheduled, as was done in the Seattle area. Surveys can test whether opinions are changing, if repeated after an interval of time.
Results can be useful to the leaders of the process or to elected officials and community leaders.
Results are used to guide efforts to meet public concerns and develop effective messages for public information and for a media strategy. They give meaningful clues to the likely level of public acceptance of a plan, program, or process. The Puget Sound surveys spanned a five-year period. Better information enhances an agency's understanding not only of public concerns but also of the process of public involvement. An agency can respond to survey results by providing missing or inadequate information that did not get through to the public or was misinterpreted.