The Office of Consumer Protection offers these guidelines to help consumers in returning or exchanging items. Your most important review of a store's return of merchandise policy takes place before you buy. Don't assume that every gift you buy can be returned for a full refund.
Merchants can set their own policies within the bounds of the state law.
Look for the store's policy which should be posted on a conspicuous sign at a place where you can find and read it. If there are no conspicuous signs, the law requires merchants to accept the return of goods and provide a refund. To be sure, ask a salesclerk or the manager to show you any relevant signs and to explain the policy to you. Merchants may establish one of four return policies. The return of merchandise law does not apply to goods brought back to the store more than 60 days after purchase.