Surely they could make them easier to read - especially in a town where the majority of your customers are senior citizens. I have always been happy with your staff's friendly service and I wish to continue my banking with you. I hope you will consider these suggestions. Please feel free to call me at home to discuss these ideas further. Nobody else seems to have this problem.
Nothing ever changes.
Advocacy can be a long and lonely road, especially if you are trying to do it all alone. You can start to feel like you are the only one with a problem, or the only one that cares. But this is rarely true. If you are experiencing a difficulty, there are others with similar problems. When people work together, they have the influence of numbers to create change in their particular community.