Office is closed on first and third Saturday of the month or the following Saturday, should the first and third be a public holiday. Special arrangement must be made for visits after office hours or during public Holidays and Sundays. Only technical contact stated on application form will be allowed to enter server room. Customers are NOT allowed to take out their equipment after office hours. Only one customer is allowed at a time.
Exception is given for emergency maintenance only.
Customer must state problem encountered and give clear instructions to NOC staff on actions required. Customers must give official letter for service termination. All outstanding payment must be paid upon termination of the service. All Rights Reserved.