Recognition is given for ensuring that surgical quality improvement priorities are related to NSHR s goals and strategic directions. The integration and reclassification of portering and housekeeping aides as service support aides has helped to ensure quality of service. This has also improved ownership and accountability for service on the units. There is good use of indicators and these include targets in relation to the quality improvement plan. There is ongoing follow up to ensure that recommendations from coroner inquests are addressed, for example, to increase use of pain scale assessment to monitor sedation levels.
Recognition is given for the new mentoring program that supports recently hired nursing staff.
Although there is none at this time, there is evidence to suggest that all staff understand the need to identify and report risks. It is suggested that the team explore posting of operative educational materials on the web site. The team should continue to identify opportunities to shift day of admission procedures to day surgery to assist in reduction of in-patient days and occupancy rates. This will also position the organization to further increase the number of operating rooms without resorting to cancelling elective surgeries. 1998-2001 Inglewood Care Centre.