But some Web sites do. It's not magic, but a matter of constantly tracking performance and using the results to make improvements. Market research shows that customers value good Web site performance even more than competitive prices or strong content. Yet too many Web sites are turning off customers with poor performance. The key to good performance is having a tool that shows you exactly what customers experience.
Most performance monitors run simple transactions from relatively few locations.
Using protocol analysis techniques, it measures the response time as experienced by customers. It also determines how much response time is attributable to the Web site versus the Internet. You view the reports by connecting to Hypertrak with a standard Web browser. It is possible to run the measurement and reporting functions on separate systems. This scales Hypertrak to support extremely busy Web sites.