Remember I am here to help you. That is the one that truly concerns you but that you are afraid to ask because you think it's dumb. If you still wish to talk to me in person you can call me back. If you do not wish to do that take the time to at least write your order onto a piece of paper. I am not a mind reader.
People change their minds.
During my busiest times I am replying to over 1,000 e-mails a week. If you do not send me your order written down I will not be held responsible if you get the wrong item. Secondly, check the cartons, packages and boxes upon receipt before you go ripping through them. If you receiving an incorrect item because of your own fault I am not responsible but we can often arrange to accept them back for credit and return. This is exactly what I am trying to avoid in doing business and that is ever having a customer have to deal with getting equipment or instruments that have been used, demo'd and isn't brand new out of the box.