Failure to follow through suggests that the performance problem is insignificant and that the caseworker need not heed the supervisor's feedback. Provide feedback . Sustaining changes in performance requires supervisory encouragement and positive feedback. Therefore, the supervisor should provide both evaluative and developmental feedback on an ongoing basis to sustain the improvements in the caseworker's performance. In dealing with performance problems and coaching for enhanced performance, the supervisor may encounter resistance on the part of the caseworker.
Resistance is an emotional process.
No amount of rational argument by a supervisor can overcome it. In fact, efforts to overcome resistance usually intensify it. Resistance is the caseworker's way of expressing underlying feelings of vulnerability and loss of control. These feelings require emotional rather than intellectual reassurance. 24 Identify the form the resistance is taking .