Vanguard's 200-acre Malvern campus includes nature trails, gym facilities, and a common meeting area for employees. Last year it opened a cool new employee training center, and it plans to add another 80 acres to the campus, starting in 2002. The success of the company's investments is reflected in employee salaries and bonuses, and a major goal is long-term employment. I feel like they're really committed to moving their employees forward. Benefits go beyond individualized medical packages.
Many employees also take advantage of flex time, compressed workweeks and telecommuting.
The Four Seasons demands a lot from its employees, and it sometimes takes a while for new arrivals to get used to the customer-driven pace. But longtime workers find themselves swept up in the hotel's spin and are devoted to maintaining its five-diamond status and reputation as the finest hostelry in the city. If we were to slip, I would be very disappointed. Though there is the occasional picky customer, employees are rewarded with frequent in-house promotions, the chance to work at hotels abroad, and free Four Seasons stays anywhere in the world. But seriously, I think ours is the best.