A company typically ventures into workflow with e-forms, because corporations are looking for ways to reduce the volume of paper and because the routing paths and interfaces for forms are straightforward. Many companies start with e-forms and workflow routing for expense reports or purchase order requisitions. If you implement e-forms, you will have to hurdle the security and authorization issue. You can't authorize an e-form by typing your name, because anyone could type your name, and it would look the same. You must have a secure form of digital signature.
Electronic forms can also handle the results of database queries.
For this setup to work, the e-mail front ends will have to understand SQL and the database APIs, or the database front ends must understand the mail APIs. BeyondMail 2.0 has this capability when used with Lotus Notes. Workflow software can automate business processes so the software can routinely decide where to send documents. For workflow to be effective for business-line applications, the system must be scalable and robust. It must be useable in a wide area network as well as with mobile employees.