Beyond the Silo Mentality Become a member of CRMGuru and receive original CRM content by email hot off the press. They each believe that their underlying assumptions about running their company have a direct impact on their profits. Saturn's underlying assumptions about teams are that they often take longer to make a decision but implement that decision three times faster. Often our underlying assumptions are so deeply ingrained that people in the organization find them difficult to put into words. If they questioned those beliefs, they get themselves into trouble.
Every culture has a set of core values.
What Cisco, USAA and Sun know is that underlying assumptions and core values are what drive the actions of their employees. They also know that the underlying assumptions drive and change the way they do business with their customers. They know that they cannot survive in the e-business world successfully without aligning their basic beliefs governing their companies with their employees and their customers. One of the major assumptions they each believe is key to their survival is how they are organized. What these companies know is that in an e-business environment, decisions have to be made much faster than they were in the past.