Contact airlines, vendors, hotels, taxi services, or whatever a guest needs. Make or confirm reservations, and get any other information as needed. Verify all arrangements including all special guest service request with attention to personal details. Communication skills require the ability to provide explanations on technical matters to people with experience or knowledge of the technical area. Writing skills require the ability to write text designed to communicate non-technical information.
Quantitative skills require the ability to use basic arithmetic.
Interpersonal skills require the ability to regularly deal with situations where strong opposing views are encountered and satisfactory resolution of issues must be achieved. Overall knowledge and skills requires application to standardized multiple tasks and learned routines associated with clearly defined procedures. On routine or standardized work activities, responsible for choosing among a variety of well-established procedure, practices or processes.