Besides, you are asking a group of people to look to you for guidance, to respond to you as their leader and to devote their undivided attention to your warm-up the least you can do is stand up for them. Move around, too work the room but keep a balance. You want their attention to be on your words, not on your movements. You ll want to think about them again, in terms of ways to end your warm-up. Just as the callers expect you to start the warm-up on time, you want them to expect it to end on time, too.
Individual supervisors have individual styles of closing their warm-ups and launching their shifts.
Let s get started, or Ok let s set a goal. Let s raise some money. Anything will do, provided it acts as a formal end of the warm-up and sends your callers off to the phones, instead of the coffee station or break room. You may actually need to explain to the callers that, once the warm-up ends, you need them to get on the phones. You may have to explain why it s important to not interrupt the flow of the energy that s been generated during the warm-up by taking a moment to chat with their colleagues before they get started.