Actively pursue a program of continuous quality improvement that enables employees and volunteers to do their jobs right the first time.
Quality is a major, strategic association goal.
It lies at the heart of everything done for members and customers. HFMA strives continually to improve the quality of services and products offered, the processes and procedures used to produce them, and the manner in which they are delivered. We believe that service to members is our highest priority. We believe in excellence in all that we do. We believe in the importance of individuals.