A focus on our customers and meeting their needs. When reviewing an activity, identify key customers. Survey them and consider their suggestions for improvements. Reviews are cooperative and involve the audit team working closely with management of the area under review. Audit staff act as consultants to assist management in finding solutions.
Reviews are educative.
Reviews are completed within agreed timeline. MS-Project Plan is used to assist in time management. A new technique has recently been introduced in the assessment of the measures of organisational effectiveness. The Analysis is a risk assessment of current activities pertaining to the area under review. It considers risks, related exposures, preventative action in place and improvement strategies that could be developed.