The manual includes tips on taxes, insurance, salaries, benefits, and employer-employee relations. A special section, Case Studies, discusses troublesome situations that could arise and shows how to avoid them. Finding specialists, or DVMs with special interests. Defining part-timer's hours and duties to avoid conflict. Adapted by Dr. Smith from a similar book written for human doctors, Client Satisfaction Pays helps you understand the client experience and teaches you ways to make it more pleasant, even exceptional.
Happy clients mean a happier staff and a more successful practice.
Getting it right comes from getting your entire staff to participate in the client satisfaction process. Find out why client satisfaction is the most important concept of service. Learn about your clients' expectations and find out what they want to know. Teamwork Improves Client Satisfaction. Learn how to be a leader and keep your staff satisfied, empowered, and educated.