If you take care of your people, they'll take care of your customers. It's the little small things that can destroy you, the termites in your business. Just looking at someone, smiling, making eye contact, speaking to people, can make all the difference of how you relate to your customers. Amaze your customers with the quality of interaction with them. It will allow you to optimize your efficiency.
Most people are afraid of change.
They are afraid of it. They run away from it and hope they don't become a victim of it. Take personal responsibility to make it happen. That's the kind of unstoppable character you've got to have to be an entrepreneur today. Words are very powerful.