However, word of mouth still remains a strong component of communication in companies. Computer screens will not be able to take the place of the hallway conversations that happen on a daily basis. Personal relationships will continue influencing how people think and feel about the workplace. In order to create the best work environment companies should open the doors for communication, not only among employees, but also from supervisors to employees. Even though technology continues to improve employers need to recognize that they cannot only speak through e-mail and Intranets.
Personal communication is extremely important in employee satisfaction levels.
One of the goals of this project was to evaluate what communication channels employees use most to receive information and whether these are informal or formal methods of communication. The structure of a company, its corporate culture and organizational environment influences the modes of communication used by employees. Word of mouth and e-mail were the most frequent answers chosen by respondents regarding how they received information. Technology was also a factor that was evaluated. It was evident that the structure of the organization determined whether or not e-mail was used the most.