Problems get fixed because people fix them. People fix them because they have good procedures to follow. Which leads to the next point. Fix your procedures, you fix your problems . People fix problems, not the other way around.
People know about problems because they have good processes and procedures to follow.
People prevent problems from ever occurring because they have even better processes and procedures to follow. The sign of a really good problem management procedure is a lack of problem records, because they were prevented from happening in the first place. A good change management procedure is merely another aspect of a good problem management procedure, because managing changes well will head off a lot of problems. Conversely, a good problem management procedure will eliminate the need to make a lot of changes. Since we remember that if we Fix our Procedures, the Problems Will Take Care of Themselves , then it follows that we should spend time working on them.