ISO gives us and our customers a distinct competitive advantage. Quality System Management Everyone promises quality. Fully defining internal systems and processes enables us to offer your more accurate service and support. It gives you greater assurance that your needs will be met quickly, accurately and consistently. Each procedure also contains measurements that are collected and used to determine the quality of Total Tec's performance.
Quality comes from discipline.
There are no shortcuts or quick fixes in the quality system. It is an ongoing process of improvement that ensures consistent, reliable and accurate service from every level of the organization. These activities enhance client satisfaction and decrease their real cost of doing business. For document control and flow, our online, Intranet documentation ensures that everyone has access to current documents. Our quality management department is responsible for collecting and analyzing performance data, along with both employee and customer comments or concerns.