Grid A network for the transmission of electricity throughout the state, region or nation. The term is also used to refer to the layout of an electric distribution system. The total revenue for a calendar year for all electric distribution companies and electric generation suppliers which are derived from the sales of electric energy. Back to top H Hourly Metering or Time of Use Metering Tracking or recording a customer's consumption during specific periods of time that can be tied to the price of energy. A BCS investigator reviews the informal complaint and provides the customer with a response to their dispute.
Most responses are in the form of a decision that the customer or company can appeal.
If an informal complaint is appealed, it becomes a formal complaint. Intangible Transition Charge Charges to utility customers to pay for special bonds that are used to refinance utility debt, thereby lowering overall costs for the utility and its customers. A special utility rate given to those who agree to have their service reduced or temporarily stopped as part of an agreement with their electric supplier. Investor-owned Utility A utility company owned and operated by private investors. The basic unit of electric energy for which most customers are charged in cents per kilowatt-hour.