With this change, combined with other process reengineering, Best Chairs is eliminating 7 to 10 days from the time it takes for an order to be entered and go into production. Swick talks about the improvement. They sign onto the Web site, see the latest news bulletin. Now they are using the same system as our internal order entry department. New and discontinued items and fabrics show up immediately.
Pricing is current and shipping information is always correct.
Sales reps love the new system, which replaces a costly desktop client that Best Chairs used previously. Easy maintenance Easy maintenance of the site is a requirement. We wanted to be able to push responsibility out to the departments. Unstructured content, such as job listings or news articles, is created and managed in Web forms by the content owner, and goes through a publishing approval workflow. The look and feel of the site is controlled through centralized assets such as forms and style sheets, and can be modified quickly by authorized personnel.