The introduction of HCI to Banc Sabadell is described, providing a brief history. Attempts to improve application usability and to encourage a focus on HCI issues are detailed. Several applications are described, identifying the success of the incorporation of HCI at Banc Sabadell. The informatics division has 200 employees, who develop applications and provide user support.
Programming is provided by external companies.
Before 1990, there was a reliance on character based interfaces. In 1989, an application with a graphical interface, BOSS which provides transactional operations, was initiated. In its pre-introduction phase a human factors evaluation was performed. The resulting savings highlighted HCI potential and identified a need for HCI expertise. In 1994, an HCI specialist was employed full-time.