Buying brand new office furniture for the manager is a good use of someone else's money. A manager does not stick up for her employees in the face of stupid regulations sent from bored bigwigs in Ottawa, like nothing must be pinned up on the workers' baffle boards. Having meetings of no consequence is a good way to avoid real work. Freedom and responsibility are a bad thing. Never make a decision without calling Staff Relations first.
Government loves sheep.
The Telecentre manager is a fine example of all of the above. She thinks that people respect her, which explains why she hid in her office all day. Also appearing rather pathetic are the people that willingly presented themselves to be used to keep the other workers under control. The job at the Telecentre is very repetitive work and requires extremely little supervision. The supervisors constitute a form of security guard, shuffling meaningless papers as a disguise.