We needed more than just discussion threads, more of a knowledge management library. We also store logos and forms in the system. Engineers in Hamburg often pulled down changes being discussed and fixed the problems before an official request came through. One of the best features for Reeves is Ucone's ability to schedule information display or deletion. Documents placed in the system can have a window of display, such as three weeks before an important meeting, then disappear on a scheduled date.
Information always stays in the system for archive purposes.
Knowledge exists in many forms within a company, and official documents are only a part of the knowledge store. With this, information still lives within the system. You can track their stuff. Groupware, teamware, collaboration software, messaging store, workflow, knowledge management or even instant messaging all describe some part of the method used by companies. As the new products become more powerful and the big three adopt new features in response, the mashing of terms into a muddle continues.