That is the question. It may not be as perplexing as Hamlet's dilemma but if your own conversation with your conscience elicits the wrong answer you may be facing problems. Ethics is a fairly serious business but I just had to laugh at a recent complaint.
People often complain about rudeness and sometimes rightly so.
This problem had another dimension. The solicitor acted for the purchaser of property. The client visited his office. She was kept waiting for ten minutes while the solicitor took a telephone call from someone else. The call was unrelated to the particular conveyancing transaction.