Despite successes, these e-business software vendors were among the worst performers during the technology meltdown. Software, in general, suffered during 2000. The macro-trend going forward involves an emphasis on quality. This involves, first, enhanced software functionality, security and reliability. Successful companies are, and will be, the ones with more than just business plans.
Products have to be in the market, be earning revenues and they have to be good.
Second, leading companies are also working on building customer satisfaction and loyalty. It is not enough to have good software. To stand out from the crowd, vendors must install the software seamlessly and quickly, and thereby maximize ROI for the client. Third, companies have to focus on making a profit. Furthermore, as part of the race toward profitability, there is a strategic focus on high-margin lines of business.