Response times to orders have already doubled during peak periods. This reduces member satisfaction and cash flow. This has been attributed to a poor credit check interface. It is believed that the current system does a poor job of reminding members of their obligations and notifying them of their status. Members have started to complain about the automatic cancellation of membership after contract fulfillment plus account inactivity.
Members claim bonus credits are lost in the system.
An independent consultant's audit verified this problem and traced it a data integrity cause. New orders frequently deplete new inventory before the backorders are considered. Support constantly changing club structures and member contracts. At least triple the capacity of transaction processing by 2003. Rethink underlying business processes that have a high impact on customer satisfaction and complaints.