They're filtering everything through their own paradigms, reading their autobiography into other people's lives. If you'll recall, listening is our most common verbal activity . When we seek to be entertained, we tend to be careful listeners because it is self-gratifying.
Most college students seem to be information seekers.
Perhaps the best skill one can have is that of evaluative listening. This simply means that we evaluate the information and arguments presented for consistency and validity. This skill is particularly important when others attempt to persuade us. This type of listening is particularly important when we are dealing with emotional issues . As a leader you will often be confronted with employee personal and business problems that will require you to understand the emotions behind the problem.