Busy folks have an easier time reading short abstracts. I am a new comer to this world of CRM although I would describe myself as a seasoned sales professional and have devoted my life since the age of 21 to IT sales. I write to you to thank you for making your web pages available to people like myself. Without exception I get inspiration from the articles in so many different ways. I like this new thinking and the executive summary .
Nothing is worse than getting tons of newsletters.
I really appreciate having tight summaries with links for further reading. Keep up the good work. I found CRMguru a valuable resource over the past six months and was impressed by the regularity of informaton and the actual content. Being able to speak with professionals with real experience was great and offered me an insight into the industry that is unavailable anywhere else. It has proven to be an invaluable asset to me in my search to become acquainted with the issues involving CRM today.