Call center agents provide one-stop service thereby enhancing customer satisfaction while reinforcing company efficiency. Throughout our history, providing full customer service has remained our hallmark. Enrollment in Preferred Service, our appliance protection program, increased by 7 percent during the year. Nearly 26,000 customers now enjoy the benefits of this service. Appliance sales increased by 55 percent compared to 1999.
Most sales result from our customers' long-time association and satisfaction with our company.
Sales through the Internet are also available.