Communicate to users We need to listen to our users with open minds and to identify their changing needs. We also must capture the attention of our users so that they can hear about the powerful resources that can serve them. Communicate with ourselves We must find ways to concisely and clearly share information on our projects and involve each other in our planning. Our pace is hectic and our work uncertain in this time of rapid change. We must make time to recognize contributions including those which keep services operating day after day.
Every report mentions the devotion of our staff and colleagues.
Every ear should hear this acknowledgment. In July 1999, the User Services Division included the Hesburgh Library Reference Department, Access Services, Electronic Resources, five branch libraries, two information centers, and had shared responsibility for the Serials Department. The shift of Departments among the Divisions was done to balance and broaden the Divisions. As the Divisions were modified, an increased emphasis was given to formal and informal cross-divisional teams. Formal forum did not take place.