Even the few complainers she meets love the part about being reimbursed in two days, she said. Though mountains of paperwork of old are gone, travelers using the new system are supposed to maintain a file of their receipts. She said she has had only one glitch since implementing the system, and the customer did it to himself. The bank couldn't make a direct deposit because the man no longer had an account, so the money went back to finance. And I didn't have to leave my desk, no trip to a pay window and didn't have to fill out a seven-copy voucher.
People are happy to be treated responsibly.