Sophisticated search engines, webcrawlers and other techniques are used to find sites that fall into inappropriate categories that we would want to block. Each site in that review list is then looked at visually to determine if the site should be blocked. Keep in mind, that NO filtering service is foolproof. New sites appear on the Internet daily. Our software company has a department whose sole task is to create the block-access lists.
Employees work seven days a week reviewing and rating sites.
These lists are then updated to our local servers daily. Twenty four hours a day, the member has access to our office via email or telephone. We do have regular business hours but our voice mail is ready to receive your concerned call. Action on those sites is taken during regular business hours promptly. In the same manner that a member can request a site be blocked, either by e-mail or phone.