A literature review of academic and business publications limited to material published since 1995 provided the basis of the study. The study presents an outline for performing a workflow project using work process analysis through examination and mapping. The application of the workflow project outline is demonstrated through the presentation of an example project. In an effort to aid decision making, this research examines the relationships between performance and customer satisfaction data for server systems. Recent benchmark results and a customer satisfaction survey are analyzed and compared.
Results reveal that no significant relationships exist.
The right to privacy guaranteed under the Fourth Amendment is being impacted by the use of electronic databases to market products and services. Using literature review and informal interview, this study analyzed how the use of marketing databases has affected the individual's right to be left alone and the right to control personal information. Results are presented as a list of issues concerning the right to privacy for consideration by users and managers of electronic databases. The purpose of this study is to investigate the use of new information technology in mass retail settings at the retail point of sale. Literature review is employed, addressing publications from 1990 to the present.