Jack Deal Familiarity breeds lack of attention. It is the human spirit that makes the difference between successful and failing firms, not a procedure or process. When people begin to realize that, the places they go and the meetings they have will change forever. Until then, they will just be events. When your customer has a problem, each contact costs you a level of satisfaction.
Poor service is the number one reason why American companies lose business.
You can't do everything, but don't ignore tasks you don't like. Delegate them to a partner, associate, or subordinate, but remember to build in some checkpoints or final review. Merge with another, big dopey company with no new ideas. Then you have one really big, really dopey company with no new ideas. Tom Peters In business as in life, your chances of being run over are doubled if you stay in the middle of the road.