They were people who do work and they say, Oh, if we turn this three times, instead of four, we get a greater yield. No one knows it. It s not documented. It s nobody s job to take care of that. And there it is.
Nobody s job.
Everyone cares but nobody cares. It s fascinating, isn t it. It should be everyone s job. Peter Drucker thinks it should be. But when something is everyone s job, it ends up being nobody s job.