Members pledge themselves to protect and promote the interests of the clients they serve.
This obligation of fidelity to the client's interest is primary, but it does not relieve members of their obligation to treat all parties honestly. Members shall be competent, respectful, professional and truthful. Members shall not undertake to provide services to a client where they have a present or potential conflict of interest. Members shall not deny services to any person for reasons of race, color, religion, sex, handicap, familial status, national origin, age, or reliance on public asssistance. Members shall accept the responsibility to become and remain knowledgeable of resources and alternatives available to help clients prevent default and foreclosure, and sustain homeownership where possible.