Often, the efforts lack even a coherent starting point. No wonder they do not reach their expected returns. One final reason, companies fail to align people and responsibilities. Nobody with sufficient authority was pushing for the success of the project, or even measuring the progress of the effort. Once a properly structured project team was assigned, with the right competencies and expertise, the effort took off.
Every company does, at some level or another.
For most organizations, however, the ESM efforts are ad hoc and uncoordinated. The results are inefficient, ineffective, and incomplete. ESM becomes a series of unrelated activities and tasks rather than well-planned and managed processes. While we acknowledge the importance of ESM technology, we also focus on process and people. That means concentrating on methodology, reengineering, personnel and organizational issues, not just on software.