In a revealing interview, SCI CIO Vincent Melvin talks about whether technology can help. When Harvard Pilgrim Health Care's new CIO came on board, the HMO was fading fast. It's out of ICU now, but it's going to be a long time to full recovery. Our Vendors, Ourselves Frank Casale wants you to love your outsourcer as yourself. Picking IT consultants is more complex than ever.
Online models promise new forms of help.
You'd be wise to exercise old-fashioned due diligence. When outsourcing any part of your Web effort, the service provider you choose is only as good as its service-level agreement. Here's how to make sure you have a good one. You loved it when we told you IT horror stories a year ago. Few of us enjoy confrontation, but this is no time to be squeamish-you need to have a plan.