Benchmarking will also assist in the development of functional goals, strategic goals and action plans for the division. Expected completion date is December 1998. Foundation of Knowledge for Information Services Staff - Office of Vice President for Information Services . Knowledge base of all information technology services which internal staff refer to when addressing customer questions must be updated and refined to increase its effectiveness for IS users. A Customer Response Group has been created and will meet monthly to address common customer issues across departments and make appropriate recommendations for solutions.
Project is ongoing throughout the fiscal year.
Newsline Article - Office of the Vice President for Information Services . Monthly Newsline article provides university community with news and updates on new information technology offerings from Information Services. Project is ongoing throughout the fiscal year. Strategic Plan for the Information Services Division - Office of the Vice President for Information Services . After extensive interviews with Executive Vice Presidents, Vice Presidents, Deans, internal staff and students, Information Services will create a 7-year strategic plan to share with the University community.