A DSS is presented for the lodging industry with conceptual problems discussed. Within the model, uncertainty for input information and output measures are defined and considered. Concepts on definition, scale development and application of productivity measures will be presented.
Productivity is defined as the quality of the product as seen from the customer point of view.
We describe a theoretical model of the role of information flow between tourists and their destinations. The model is an adaptation of similar marketing research theories that are used to explain the mechanics of the information flow between a product and new customers. No abstract supplied. The impact of IT and international markets will be the focus.