Within a year of Gaither's arrival onsite, workers' compensation claims were reduced by one-half. Ms. Gaither's presence has ensured a high-quality environment for employees at Quaker. Employees feel comfortable asking for her help with almost any concern. Her advice, referrals, and availability mean that employees' troubles can be recognized before they interfere with work. Supervisors have found themselves competing to achieve the highest safety ratings from Gaither.
Good employees are in high demand.
This is especially true in the manufacturing belt that weaves through the hills of Catawba County, North Carolina. The strenuous demands of production-line work have taken their toll on area workers, and the resulting stress shows up in the form of troubled families, substance abuse, and other problems. Many businesses in this area are family-owned and operated. Employers here often have firsthand experience with the struggles of production-line work. So when employees' troubles surface, employers take them seriously, not simply because every worker is an asset but also because individual problems affect the quality and productivity of the work environment in which everyone participates.