Electric Lightwave is one of the nation's leading integrated communications providers of enhanced data services, switched voice, frame relay, ATM and Internet access solutions to bandwidth intensive businesses and the e-commerce market. Sometimes we stop seeing the big picture. To move to the cutting edge, you need to determine what the business issues are and take a more strategic approach.
HR needs to focus on adding value to the organization.
One strategy is determining whether some administrative tasks can be outsourced. Certain tasks are critical, but stay focused on those that enable HR to add value. Also, determine where HR functions can be automated, such as with a resume tracking system. We outsource our entire resume retrieval process. By implementing these strategies we were able to promote an administrative assistant to a recruiting position.