A moment of crisis can bring to the surface a lifetime of anxiety. Business crises create similar challenges. Your computer crashes, you can't access a project you've been working on for six months, and you've got a review meeting tomorrow. The real problem is much simpler. The best way to get through a crisis is to focus on mundane details.
Reality is the best therapy.
Few crises are as dire as the worst-case scenarios imagined by the people experiencing them. But some are. And the worst thing you can do in those situations, Stange argues, is to sugarcoat the truth. Don't make promises you can't keep. In the long run, you do them a disservice and damage your reputation.