An online schematic drawing allows customers to point, click and buy. Another step was to put all the appliances online and put Internet kiosks in the appliance centers of the stores. So, if you want a Kenmore dishwasher, you can research it at home or in the store. You can order it at home or in the store and have it delivered to your home or to the store. Whatever makes sense to you.
People come into the stores with printouts in their hands.
Sears is rolling that kind of interconnectivity into other parts of its stores. In July, Internet kiosks will be going into the home electronics centers of the traditional stores. The company is going to test a bigger tool department, called Tool Territory, and that will have Internet kiosks, too. People are more comfortable buying something online from a company like Sears, because they know we'll be here next week, next year and the next 10 years from now.