A therapist may be very empathic and very knowledgeable, but isn't likely to help a person reach their goals without being dependable, and being flexible and responsive in the face of the confusion and doubt a person seeking services experiences. That's the heart of accessibility - putting aside that form for a second to hear someone's pain. When a person comes to understand that their feelings, expectations and beliefs are paramount, a framework for identifying and relieving pain is immediately established. A sense of movement results, a harbinger of tangible change. The therapeutic or working alliance is much more easily and quickly established.
Recovery depends on information.
People deserve to know what is going to happen to, for and with them, just as quickly and as clearly as possible. They need to know what their rights as well as their responsibilities are in treatment. This sense of a treatment path minimizes uncertainty and doubt. Another tenet of our philosophy which we live day by day is continuous quality improvement. Quality isn't viewed as the absence of problems here at Eastway.