The Champion shall also be responsible for setting performance expectations. The Champion should draft a letter that will be forwarded to all students that attend the RCA training. The letter should clearly outline exactly what is expected of them and how the follow-up system will be implemented. The Champion should ensure that all training classes are kicked off whether by they, an executive or other person of authority, giving credibility and priority to the effort. The Champion should also be responsible for developing and setting up a recognition system for RCA successes.
Recognition can be in the form of a letter from an executive to tickets to a ball game.
Whatever the incentive is, it should be of value to the recipient. This includes setting up meeting times, approving training objectives and providing adequate training rooms. Reiterating expectations to students - Clarify to students what is expected of them, when it is expected and how it will be obtained. The Driver should occasionally set and hold RCA class reunions. This reunion should be announced at the initial training so as to set an expectation of demonstrable performance by that time.