Workers divide the tip box every two weeks, and employees receive, on average, a dollar for every hour they have worked in that time, he says. At least half the customers in the coffee bars do tip, the managers say. But those who don't fill the container receive the same service as those who do, counter employees promise. It does bother Dorsey, he admits, when a customer walks out with five elaborate coffee drinks and leaves no tip. But most consumers today seem willing to part with at least some change.
People ask what it's there for.
I just tell them it's a tip jar.