This does not always mean there is damage to the contents, but if there is, there is no problem filing a claim. If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail customer service department within 24 hours. You are responsible to save the damaged items until someone come to pickup or inspect the damage. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items.
Product descriptions All references to size, weight, construction and color are approximate.
We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials. For more detailed information e-mail our sales department. Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email to the customer.