Certain 'problems' like pregnancy and illness have special legal considerations. Become a human organization. Think of your people as people. Think of your people as profit centers and not just expenses. Show your human understanding especially to those that bring solid value.
Personal problems present one of management's more difficult challenges.
It may take weeks or even months to come to a resolution. Each problem will have its own unique factors. Seldom will a manager's good sense and commitment be tested as severely. In today's increasingly competitive environment the pressures on personal and work lives will probably not lessen. Even rock-solid employees will have times when their work is affected by a personal crisis.