According to Kevin Walsh, Director of Operations in PCC, the factory has seen tremendous growth since it started production in August 1996. He said, We have been able to set up the facility in record time and with record quality, producing a whole range of world class products. This is all possible because of the great team here and the support from all . Further ranges of pagers will be added in the future. Besides manufacturing, the Toa Payoh facility also serves as a regional distribution centre.
Products are late configured for distribution to the region.
Late configuration involves adding the customer specific product details - logos, bezels, keypads, software, accessories and packaging. This provides flexibility and responsiveness to individual customer needs in the region. Our regional First Choice 24-Hour Global Exchange Service centre is also sited in the Singapore facility Simon Roper said. The First Choice 24-Hour Global Exchange Service is a unique service introduced by PCC where, in the unlikely event that a customer experiences problems with his cellular phone, he can call a hotline number and a replacement is delivered to him, wherever he is. Fizz, Diga, Spark, Genie, Myna and Two Can are trademarks of Philips.