Our students, faculty, and staff have come to expect subsecond response. This is not our expectation now but some transactions take minutes to execute. Software quality is another major problem. There are too many bugs and patches breaking other parts of the system. Packaging, new releases and fixes are not well tested and poorly deployed.
Documentation is inadequate or non-existent.
We are spending an enormous amount of time and money simply getting the software ready to work at our schools. Many of us work in multicampus environments, and this needs to be better addressed by PeopleSoft. Our professional schools are not well served at this time by the functionality in the student software. For example, we would like to provide you with a large database so that you can test your product as it works in our very complex environment. All of us use Oracle and it would be very helpful to have the software systems tested centrally against Oracle prior to shipment rather than us having to reinvent the wheel eight times in the Midwest.