Their record for meeting repair deadlines is the best in the department. Chris's jackhammer team worked overtime four days in a row. Terry's grader driver discovered a new technique for preventing crumbling shoulders. Pat's crew pumped concrete at night to fill three eroded sections. It was the fastest time ever recorded for paving so much highway.
Recaps are simple but powerful motivators.
Coaching, Mentoring, And Managing, William Hendricks. Ron Rowe was concerned. Pepper's customers are primarily schools and orchestras. The work is cyclical, with both very busy periods and tediously slow times. After a company survey indicated that team members felt up to half of their time was wasted, CEO Rowe went straight to the front line.