The Help Desk provides you with a single point of contact for all services available from the Computing Service. Problems which cannot be dealt with quickly by Help Desk staff will be referred to one of the other specialists within the Service. Whenever possible, notice of cancellation will be posted in the lab where the session is due to take place. Provides facilities for filing computer equipment fault reports, and problems with the Computing Service maintained open access laboratories. Advises on the purchase of computer hardware, including peripherals and printers, and on the purchase of software.
Educational discounts are available on many software products.
Manages the hire of notebook computers . Maintains a reference library of computer manuals. Gives advise on the virus protection of computers, and assistance with virus-infected disks. Registers students connecting to the network from campus accommodation.