Please note that the first referral usually authorizes only one visit. Be sure to take your referral form with you to the specialist because it authorizes payment for your care. Your affiliated community physician will schedule same-day appointments as they are available. If you can't keep an appointment with an affiliated community physician or referral specialist, call their offices directly. Back to top of page Receiving care Emergency services Emergency services are those necessary medical services that are immediately required for illness or injury that jeopardizes life or health and would lead a reasonable person with no medical training to seek immediate medical attention.
Emergency services are available at all times.
Access to emergency services is an important benefit that we provide for our members. We want to ensure that you understand how to access that care should you suddenly face serious circumstances that require the fastest possible medical attention. If you have an emergency, call 911 or go to the nearest emergency room. An emergency is any sudden, severe illness or injury that jeopardizes life or health and that would lead a reasonable person with no medical training to seek immediate medical attention. You'll be able to reach advice nurses in our local Call Center and in our physicians' offices.