The Transportation Department has no formal performance monitoring program to ensure service quality, effectiveness, and efficiency. The department has no automated systems for maintenance schedules, fuel usage, accident tracking, or route planning. The shop foreman manually collects vehicle maintenance operating data and stores them in paper files. Few data are summarized for planning and analysis purposes.
Many districts use indicators to assess ongoing performance in key management areas.
Performance indicators allow transportation departments to track service quality and make adjustments as required. Improvements in performance can be documented to demonstrate progress. Accurate and timely performance indicators help management allocate scarce funds to the most critical needs. Performance indicators typically used by school districts are shown in Exhibit 10-13 . Collect data on key performance indicators to measure and monitor the performance of the Transportation Department.