Giving good answers to requests for information depends on, skilled assessment of sources, an understanding of helpful and accurate indexing and particular attention to the interpersonal skills of good service. Benefits from attending This workshop will highlight the key skills required and examine the processes involved from the initial encounter with an enquirer through to the definition, searching and response, in providing a good information service. The diversity of sources that must be considered in order to respond effectively to both new and the more familiar demands for help in library and information services, will also be covered. Those who are interested in giving high quality service who wish to refresh their searching skills and test their awareness of the scope of new source materials. It could be useful for those who aim to move into or return to work in the area of information services, whether in a small unit or within a larger organisation.
People skills First impressions, initial contacts.
Group work 11.15 Coffee 11.30 2. Assessing the sources Developing search strategies 1.00 Lunch 2.00 3. Tea 3.45 4. Kim is an experienced librarian trainer. Margaret Redfern, Megalibre Associates.