Rather than accepting the situation, take action. The Federal Trade Commission suggests these simple strategies for resolving a problem you may have with a product or service. Where to Start Contact the seller. If you can't resolve the problem at this level, contact the company headquarters. In some instances, you may have to contact the manufacturer.
Many companies have a toll-free telephone number.
An effective complaint letter should be clear and concise, and include all the facts. See the sample letter below. You may want to send your letter by certified mail, return receipt requested. The extra money this costs pays for your proof that the company got your letter and who signed for it. The Consumer's Resource Handbook offers tips on buying products and services, and lists contacts for information and assistance.