Quality is the result of a process that gives attention to every detail and includes eliminating errors throughout the process, from job inception all the way through to delivery and billing. DeHART's worked with professional quality consultants to set up criteria and a process to create quality at each of the hundreds of steps in the handling and manufacturing of printed products. DeHART's customers know their job will arrive on time and will meet or exceed their quality standards. Customers have this assurance because DeHART's meets the universally recognized quality standards of ISO 9002. All employees are trained in the highest standards for procedures to ensure a quality product.
Processes are consistent between employees.
All processes are documented and quality manuals are kept up to date. Two full-time inspectors check each job at many points in the production process, and records are kept and shared with customers in regular audit reviews. While DeHART's internal quality control program remains transparent to customers, regular audits review such criteria as on time deliveries, errors discovered and customer acceptance of finished product. DeHART's consistently performs in the upper 90 percentage bracket of these criteria, meeting and exceeding some of the most stringent quality measurement standards set by their customers and exceeding others. Processes and procedures are continually updated.