And, of course, all contracts have rocky spots. You need to have a specialist who is continually paying attention to you as a priority. You can outsource accounting, personnel management, whatever. You can't, however, outsource someone to manage the outsourced relationships. We have seen as much as 97 or 98 percent of a company's resources being pushed out.
Implementation is where the action is.
You need to decide which risks you are willing to expose yourself to. On one hand, you hate to outsource the really critical, core-differentiating activities. But if you simply can't get and retain people of the quality you need, you don't have a choice. The outsourcing initiative is not driven by the staffing shortage. Outsourcing is itself a strategic initiative to apply the most appropriate resources to the job at hand.