Investigates and resolves employee and manager questions about pay, job, and demographic data. Also uses the HR applicant tracking system and the patient registration systems. Answers questions by interpreting and weighing information and data from multiple systems and resources. Provides recommendations for continuous improvement of call center functions. Maintains confidentiality of information.
Experience working with payroll or employee benefits is desirable.
Strong background in math is desirable. Requires computer system experience including windows based applications. Requires strong keyboarding and data entry skills. Requires strong human relation skills, customer orientation, and organizational skills. Requires decision making and judgment capabilities, attention to detail and follow-through.