If the consultant seems to be doing something other than what you thought was agreed, it is important to sort this out quickly. For a consultancy lasting over time, there should be a regular procedure for assessing the work. Even if this review process was not built into the original agreement, you should ask for it. After all, you are paying for the work, and if you are not satisfied it is in everyone s interest to put it right as quickly as possible. Both the organisation and the consultant should be flexible enough to adapt the work if this is nieces sary.
Most management consultancies achieve what the organisation wanted, and often much more besides.
If you are not satisfied with the quality of the work, you should raise your concerns with the consultant or with a more senior person in a firm at the earliest opportunity. If the organisation does not like the recommendations or outcome of the work, it important to understand why the consultant took a particular view. Consultancy does sometimes point to difficult decisions and changes that need to be made. Disputes arising from non-compliance with the agreement should if possible be resolved informally. Finishing the consultancy Every consultancy, whether long or short, should have a clear ending.