Com in Santa Barbara, Calif., says online services and Internet providers underestimated the need for an extremely reliable system. They've skimped, not expecting reliability to become a differentiater. But for a while at least, it will be. They're going to have to make those investments. There is a whole chain of people involved in your electronic message getting through.
Nobody takes responsibility for the lost message.
You enter at your own risk. So when you sign up with a provider, talk to them about taking responsibility. Force the issue. And count on getting some interesting answers.