From 10pm-7am a minimum of a shift supervisor and one dispatcher is on duty. Dispatchers are your connection to emergency services. These individuals receive the same training as a full-time dispatcher. Combining this information with questions asked of the caller, the dispatcher determines which emergency agency, or agencies, should respond to the scene. Emergency Medical Dispatchers are trained to provide pre-arrival instructions to callers.
Medical emergencies are the most common use of pre-arrival instructions.