They use computers and other automated equipment to document calls, retrieve information for customers or process orders for products and services. Does not include employees who work primarily as switchboard operators or dispatchers. There are approximately 2,500-3,500 call center workers currently employed in Sacramento and Yolo Counties. A few jobs are union. Many employers do not require prior experience.
Most employers recruit applicants through newspaper advertisements.
Many also fill openings by hiring referrals from employees. Some recruit applicants through internet job listings. Good communication and problem solving skills may be important for career advancement. Almost all provide a vacation, sick leave, vision insurance, life insurance, and a retirement plan. In a variety of industries that offer telephone sales, service, and support for their products and services.