This conversion may be time-consuming and costly and will require technical expertise. In order to ensure that your eGovernment is working, you must design a method to monitor and measure customer satisfaction and participation. Transforming the culture Some staff members or citizens will be less receptive to the adoption of eGovernment applications due to a variety of reasons such as a fear of technology, changes in the traditional way of doing their work, etc. These people may need additional encouragement and reassurances. Financial transactions are a particularly touchy issue.
Many people are wary of providing credit card information via the Internet.
You need to obtain the trust of your customer which can only be done by ensuring adequate protection of eGovernment transactions. Delivering integrated services New York State's Governor has encouraged the integration of services between departments and between state agencies and local governments within the state. There have also been efforts to integrate government services throughout the country. But individual state agencies and local governments are used to being totally in charge of their own affairs and may need to be convinced of the value of service integration. Resource Issues Staff Training is an integral part of any eGovernment implementation.