Even if no resolution can be achieved, the BBB at least records your dilemma to help future shoppers. Dissatisfied used-car buyers most often complain that a seller misrepresented the car's warranty, financing, or insurance. The root of the problem most often is poor communication, which can at times be resolved by arbitration. These programs allow neutral third parties to judge the merits of a complaint and resolve the dispute in a way that is best for both parties. Not all dealers cooperate, of course.
Few independents accept arbitration.
But even a dealer who has no formal agreement can ask that the BBB mediate a dispute, so it's worth a try. If you believe fraud is involved, get the facts straight and call your state Attorney General's office or consumer protection agency. However, if your car is recalled for a safety defect or for some other reason, an authorized new-car dealer that sells your make must fix it regardless of whether you're the original owner. Naturally, you have the right to take your complaint to court. Depending on your state's requirements, you might do better in small-claims court.