The agency also uses behavioral assessment to find the right aptitudes. Together these tools match candidates from Kelly's employee pool with your requirements. Help Desks Staffing an internal or external support desk with qualified and helpful personnel is one of the toughest recruitment and placement tasks a call center can face. Help desk reps hold elite call center positions, in terms of pay, knowledge and demand. Help desks are now becoming critical for companies in maintaining and expanding market share as products become increasingly homogenized.
Many consumer are now quick to find out about support before purchasing hardware and software.
To meet this demand, many staffing agencies have moved into the field or have been formed specifically to address this market. Because there are many companies that provide complete off-site outsourced help desk services, we will cover the help desk field more thoroughly in the July column on IT outsourcing. The firm can get a person on your desk in a few hours depending on the skillsets required. If you just installed software or launch a new product for the market that you know is going to cause help desk call spikes, Interim can get the people there to handle the overload until all the defects are worked out. The agency not only tests and trains reps on hard knowledge but also checks to see if they have the aptitude and patience to solve problems posed by upset people.