Twenty-two PCs were smashed to the floor by raging floodwaters. A nearby administrative building was also out of commission, so workers in Martin's building had to set up shop in a nearby mortgage office. But important documents, policies and account balances created in Microsoft Office and specialized applications were on the hard drives of the lost PCs. Over the next two weeks, Ontrack shipped back CD-ROMs containing nearly all the original data. Corporate customers such as Ford Motor Co. and Hewlett-Packard Co. buy groups of certificates for internal security.
Reliability is mission-critical.
In fact, it's specified in service-level agreements. An Oracle8.15 utility writes database transaction logs to the ARS, and NSI Software's Double-Take replicates only the data that has changed, saving on network bandwidth costs. Comdisco also maintains a site that could take over Verisign's customer-service functions. There is an element of manual changeover. Rescued files are returned within days on CD-ROMs shipped via overnight mail.