Calls are answered by a NETS' nurse or doctor. Details are recorded on log sheets. The '05' number will work in case of a major fault affecting the incoming lines or disaster affecting the building. It should be used if the 1300 number fails. All calls are automatically recorded on tape to allow coordinators instant play back of calls to verify details.
Recordings also provide a formal record of information given and clinical recommendations made.
All other calls to NETS should be made to the NETS office which is in Sydney. Return to Components of the Service page.