UMinfo is responsible for the co-ordination and support of research, instructional and administrative activities on the University's official Web site. The support specialist provides consultation, documentation and technical support services to university staff, students, and faculty in the areas of trouble-shooting and technical guidance for the UMinfo Web site. The incumbent assists with teaching Information Providers and creates Web pages for projects managed by the UMinfo Web Team. The incumbent works closely with other members of the Web Team and performs other related duties as assigned or required. University undergraduate degree in a related technical or professional discipline plus three years of Web publishing experience required.
Experience supporting computer users in an academic or administrative environment is desired.
An acceptable equivalent combination of education and experience may be considered. A comprehensive understanding of Web site production and technologies, user interface design, and the requirements of electronic media is essential. Knowledge of, and work experience with Windows, NT, Unix and Macintosh operating systems is required. Must be able to respond and address user requests with diplomacy and tact. Demonstrated teaching and presentation skills required.