All products and services of Western Extralite Company will meet or exceed the expectations of our customers. We recognize that customer satisfaction is the bedrock of our business and we will continually seek better ways to provide the highest levels of customer satisfaction. Further, we will measure our performance to ensure that we do what we commit to do for our customers. Customer satisfaction will not be obstructed by this process measurement.
Every associate is responsible for creating an atmosphere of trust.
Competence, integrity, and respect will characterize our relationships with our customers, our vendors, our competitors, and our community at large. Every associate has the authority and responsibility to do what is necessary to satisfy our customers. We recognize that long term customer satisfaction is impossible without company profitability. Management will provide the environment, training, and resources necessary to achieve these quality goals. Our service centers in Missouri, located in Kansas City, Lee's Summit, North Kansas City, Sedalia, St. Joseph, and Warrensburg, were the third electrical product distribution companies registered in the state of Missouri.