Look for what is working and go with it. Be prepared to change. Help people develop a new mix of skills - technical, content development, facilitation, training. Build capability within the council and between agencies. Don't expect to do it all online.
People email best after meeting.
Plan sustainable multi-use resource centres with a mix of access, training and business uses. The technology crosses boundaries, and the task of building online facilities creates a 'neutral space' where people can explore new ways of collaborating. Develop new roles and teams.