Social Work has access to extensive resource information. Review your process for giving patients information about follow-up care, and contact and emergency numbers. Patients are taught about their rights and responsibilities. Patient Rights posters are posted in many areas. Be able to point them out.
Inpatients also receive a brochure.
You assist patients with and teach them about personal hygiene and good grooming. Make sure all patients are clean and well groomed when auditors visit. This standard is especially problematic for Psychiatry and Geriatrics areas. Be sure to document hygiene education. You routinely teach patients about their options for pain control.