The report can answer many concerns but phone and fax availability is still a priority. No-one should use a pathologist with whom they cannot discuss cases. This enables the twoway process of information transfer to foster still higher levels of veterinary care. Clinical clients become well known by phone and it is always a pleasure when the personalities gain faces at meetings. Like most practices, Rest Associates started single handed.
Expansion is a challenge when the work is so specialised and the style and quality so personal.
A key factor has been the practice's ability to attract skilled Associate Pathologists including, most recently, Robert Gumbrell who, like Joan Rest, has over 30 years experience of multispecies and multidiscipline pathology. The practice continues to grow because satisfied customers recommend the servies to colleagues. Expansion into International services with pricing in different currencies has inevitably brought interesting problems. The practice is recognised internationally for the quality of its dermatopathology. It gives individual tuition in dermatopathology to UK and overseas postgraduates and courses in dermatopathology at both undergraduate and postgraduate level.