The Te of Piglet We can't avoid them. Difficult people are everywhere. They stand next to you in line or yell at you on the phone. They will undercut your suggestions in a staff meeting or they never have a nice thing to say about a project, person or one of your ideas.
Negative behavior can spread through a work environment like a bad cold after a blizzard.
It can be costly to an organization in morale or in the loss of customers. They can be your boss, co-worker, subordinate or a customer. Negative employees cost organizations money. People lose time on the job due to frustration, the need to vent, extra stress or even illness caused by negative interactions with difficult people. The difficult person also loses customers for organizations because of their negative attitude and lack of people skills.