Matier, who stood by quietly during the exercise but led the debriefing discussion, observed that the group of hoteliers had performed remarkably well together. He said he had seen other teams take three times as long. A lot can be said for removing employees from their workaday settings and responsibilities. It gives them the opportunity to see each other not only as functionaries doing the job, but as person. When you know someone as a person, not just as a functionary you tend to be more patient, more forgiving.
Many people are skeptical of experiential training, preferring the classroom approach.
It's necessary and it's efficient, but it's not everything. Training which engages the mind, body and emotions, provides visceral, more holistic experiences to learn by. One group that has proven to be more accepting than others is the business community, according to Johnson. People in business know experiential training works. It requires knowing oneself, knowing how one comes across to people, knowing how to motivate others, and impart vision.