As an additional service, callers' addresses can be determined and then pinpointed on a city map. Plots can be created for a single store or groups of stores. The home office can visualize the market coverage of an entire city. They can see where to add or delete stores depending on areas of overlapping or missing market coverage. To evaluate staffing requirements, it is important to know customer-calling patterns.
Every business has different times that have more call activity.
Client Discovery provides a listing of inbound and outbound calls broken down by hour. It also reports the number of rings and whether or not the call was answered. This gives management an additional tool to make staffing decisions. A unique feature of the Client Discovery system is that it can record extra touch-tone digits during a call. An example would be codes for product sale, service appointment, or salesman s code.