That translates into improved patient satisfaction because Humana members are seen in a more timely and efficient fashion than before. Now, as then, our number one concern is breaking down communication barriers. The program has become so successful that larger group practices are now showing an interest in joining the forums as well. Bruce Perkins, senior vice president of provider affairs for Humana Inc., says the organized delivery system process provides for an open dialogue that benefits everyone. Humana has access to data and information that can be shared.
Physicians place a high value on feedback relative to their practice and that of their peers.
The process of sharing information leads to shared knowledge that will bring better treatment practices to patients and improvements that can allow office staff to work more efficiently. The physician organized delivery system is one method of providing that opportunity. This is especially beneficial to doctors in small and large group practices who may lack experience sharing information about best practice methods in a systematic, large-scale way. We believe everyone benefits. Dr. Sayfie, in South Florida, says the forums have given him the opportunity to see managed health care in a much more positive light.