Indeed, standing in line and dealing with bureaucratic hassles is still the norm at many local, state and federal government offices. But I m not sure government service is any worse than what people encounter in the rest of their daily routines. Much of the private sector, in fact, has yet to apply technology toward improving service. For example, take the health care industry with its mix of doctors, clinics, hospitals and insurance companies. It s difficult to imagine a more convoluted process or one more riddled by poor service.
Doctors are so overbooked they scarcely have time to talk to their patients.
Forget about it. As for bureaucracy, the medical system is choking on paper forms full of redundant data. So a customer sometimes has to wait days for a minor repair. Recently I reregistered my car at a supermarket kiosk fast and without hassle. It s a small feat perhaps, but a telling one.