Methods of payment include Visa, Master Card, American Express or company purchase order and must be provided prior to the issuance of a support incident number. At the time of purchase for Support Aide workstation licenses, Lakeside Software must be supplied with company information for the licensee, including company name, address, telephone and contact person. Lakeside Software will issue a license number for each new customer. The license document will show this license number and the total number of workstation licenses that have been purchased for that customer. On the initial order, the total number of workstations licenses will be the number purchased on the initial order.
Pricing is based on the total number of workstation licenses that have been purchased.
For any individual order, the number of licenses to be purchased on that order is added to the number purchased previously, and corresponding pricing level is used for that order. For example, if the initial order was for 1500 workstation licenses, the pricing for the initial order would be the 1001-5000 level pricing. When the customer places subsequent orders for workstation licenses, they must provide Lakeside Software with their license number. Lakeside Software will then re-issue the license with the new total number of workstation licenses purchased. It is the responsibility of the end user to maintain control of the license number and number of copies actually in use.