On occasion, there is a need for a neutral third party to mediate complicated disputes, especially those between a head and his or her board. The mediator's role is to hear and empathize with both sides of the dispute, not to judge or assign guilt. Any plan that might emerge would entail, among other items, strategies to protect the integrity and credibility of both the head and the board, to reassure the school's constituencies, to minimize public relations damage to the school, and to create a climate for a harmonious year. The immediate goal is to secure a mutually agreeable public position.
Mediator has preliminary telephone interviews with each side of the dispute.
Mediator articulates a proposed plan, with as many points and contingencies as the situation warrants. Mutual agreement that there will be no disparagement or undermining of the board or head. Written letter from the head to board outlining the goals and strategies for an effective transition year. When they work, the investment in the effort is repaid many times over.