If there is a common thread among these thirty definitions, it is that customer service is serving the customers needs. For a company to provide uniform, excellent customer service, each staff member must first know and understand it's company's view on customer service. In today's competitive marketplace, simply serving the customer is not enough. This is particularly true in retail furniture stores. YOU Word of mouth advertising is far less expensive and much more powerful than conventional advertising.
Most people have many occasions to show off their new furniture.
Their impressions and feelings about your company will determine if they rave or bash you. First find out what your customers want. Find out what they like and dislike about your company and any other suggestions they have for you. You will be surprised how great some of the suggestions will be. Remember, these are the people who matter the most.