Adults that should know the difference between perception and reality. I spent eight hours listening to an HMO tell how important perception is to patient satisfaction. Not once did these HMO representatives speak of real knowledge, real understanding, real care giving. If the patient thought he or she had received good care that was what was important. Not real quality, only perceived quality matters to the industry.
Money is important.
I know my granddaughter will learn the difference between real human beings and pretend or perceived beings. It will take maybe a year. But, I'm not sure the healthcare industry has the same innate ability that my granddaughter has. Money does not have any meaning to her. The Stock Market she has not heard of.