Call Detail Recording Records information about selected types of calls for management and cost control. Employees save time by not having to go through calls and determine their origination. Call Forwarding Forwards calls automatically inside or outside the office after a predetermined number of rings. Employees can be at different locations and still be able to receive all their calls. Call Waiting Gives a special signal to notify the user on a call that another call has come through.
Employees are able to take multiple calls at the same time and resolve issues quickly.
ISDN Enables lines to simultaneously handle voice, data, graphics, and video. Employees are able to perform data applications, such as telecommuting and file sharing, while they use their phones and faxes. These features help businesses maintain high-quality customer service. Automated Attendant Answers incoming calls and prompts callers to dial an extension or leave a voicemail message without the help of an operator. Customers can get information quickly and easily at any time.