Unfortunately there aren't many computer experts who can take the broad view across programs and hardware to understand how different systems interact. It helps to associate with people who know more about the machine than you do. Learning computers is learning a specialized vocabulary. They're mostly eager to show off. You are also less likely to wear out your welcome with any particular person.
Guru help comes at a price.
You have to listen to lots of incomprehensible sentences. Don't worry about listening to incomprehensible sentences when you ask a guru about your computer. It's okay to just listen. This is one way to learn about the nature of the computer world language. Just smile, nod your head, and do not worry about understanding every word.