Developmental levels based upon competency and commitment involve goal setting, praising and reprimanding. Leading change involves a leader establishing direction, developing networks and aligning people, motivating and inspiring people, and producing change. The theme of these sessions is that people are the gatekeepers of change. The adoption of open systems and system planning allows leaders to help change an organization over time. Using Blanchard's studies on empowerment and delegation, coupled with effective ways to establish directional dialogue between people, workloads can be improved.
Emphasis is placed upon using viable techniques to hold workers responsible for their assignments.
Emphasis is placed upon the value that role paradigms, and integrity assumes in the quality management of organizational operations and activities. Overarching goals, paradigm shifts, changing mission statements, groupthink, and brainstorming is discussed. A roadmap and framework to assist people to understand transformation, change problems, and change strategies is presented and students apply the model to a problem of their choice. Meanwhile, leaders are viewed as establishing direction, aligning and inspiring people and working with outcomes. Students analyze performance behaviors that represent leadership and develop strategies to resolve work place problems involving management and leadership dilemmas.