What assumptions, beliefs, do we need to throw away to do the process redesign. Any process that is well designed does not have a lot of hand-offs. Total process performance vs. Task performance - look at the process holistically Assumptions give rise to rules and behavior that create barriers to redesign. Challenge and question the assumptions that may no longer be valid. That Cannot Be Broken Audit requirements necessitate restrictions and task specification.
Financial services is one area where restrictions take place.
But it does not mean that someone working in the financial area cannot work in the registration area. Challenge the belief that the way things get done now is the way it should be done now or later. To what degree will power, decision-making and responsibility be shared. The union shop will restrict people from taking on more responsibility and being compensated fairly. The thinking, which created the problems we have today, is insufficient to solve them.