In the fiercely competitive global market, companies are turning to innovative management methods to gain and sustain a strategic advantage. Process management means understanding strategy and determining how processes allow the business to implement the strategy. This approach is shaped by a clear understanding of the flow of activities that create value for an organization s customers, but it does not end there. Once the value chain has been identified, and obvious forms of waste and nonvalue-added efforts removed during reengineering, management has to sustain the improvement process.
Process management is the key to achieving long-term continuous improvement in the organization.
Process management combines customer focus, cross-functional thinking, vertical and horizontal alignment of measures and unique approaches to performance evaluation and control to create an innovative, dynamic and successful organization. Supporting a long-term, holistic view of the organization, process management provides a company with the ability to respond to changes in its customers needs as well as to shifting demands within the market. Serving as a vehicle to set strategy in motion, process management drives an organization toward a better understanding of how resources are consumed across functional and departmental boundaries, providing a consistent framework for managing potentially diverse initiatives. Process management means rethinking the nature, structure and objective of organizational work by focusing on providing value, improving performance and reducing cost across traditional organizational boundaries. This guideline has several objectives.