For many organizations, streamlining processes provide the biggest opportunity to improve the bottom line. A work process is any activity or group of activities that takes an input, and adds value to it, and provides an output to an internal or external customer.
Most processes are very complicated, and they include many steps or sub-steps.
In any large company, there are hundreds of processes. These relate to management and its responsibility for planning, organizing, staffing, directing, and controlling work. These work processes further relate to development, accounting, distribution, information systems, purchasing, production controls, and such functional areas as operations, engineering, maintenance, quality assurance, and human resource management. For example, if one looks at processes in the area of human resource management, they will find numerous processes involved in selecting, interviewing, hiring, orienting, training, and evaluating the performance of an employee. MDI helps its clients make their business and work processes more user friendly and effective so they produce the desired results, more efficient by minimizing the resources used, and more adaptable to changing needs.