Substantial improvement is required. Needs Improvement Performance is weak at times. Employee needs close supervision. Improvement is required. Meets Expectations Performance is solid and demonstrates a competent level of skill.
Employee needs minimal direct supervision.
Exceeds Expectations Performance is strong and demonstrates a high level of skill. Consistently Exceeds Expectations Employee consistently exceeds all requirements and expectations in this area. Critically evaluates existing methods and develops better ways of doing things. Assumes responsibility and follows through until customer needs are met. Seeks and makes adjustments in response to customer feedback.