For example, in the car rental industry, they inform customers about the features of the different types of automobiles available and their daily and weekly rental costs, ensure that customers meet age or other requirements, and indicate when and in what condition the car must be returned. In dry-cleaning establishments, counter clerks inform customers when items will be ready. When taking orders counter and rental clerks use various types of equipment. In some establishments, they write out tickets and order forms. However, computers and bar code scanners are quickly becoming the norm.
Most computer systems are user friendly and usually require very little data entry.
Clerks must insure, however, that the data on the screen matches the actual product. Whether renting video tapes, dropping off clothes to be dry-cleaned, or getting appliances serviced, we rely on counter and rental clerks to handle these transactions efficiently. Although specific duties vary by establishment, counter and rental clerks are responsible for answering questions involving product availability, cost, and rental provisions. They may give other types of advice as well. Counter and rental clerks also take orders, calculate fees, receive payments, and accept returns.