A significant part of the growth was accomplished through mergers and acquisitions of other agencies. But the biggest change occurred in 1994 when NIA merged with Kornreich Insurance in New York City. As a result of the merger, Paul took in partners for the first time and requested general management assistance of his younger son, Roger, who had been in business for himself for the previous 10 years. Paul is chairman emeritus. You have to run more efficiently no matter what size you are.
Quality management is what creates survivors.
Roger Gross has supervised NIA's centralization of human resources, automation, accounting and contracts. The days of the small independent agency are numbered. We had to grow as an organization and become more efficient. The internal change to having a team approach to management has been difficult but worth the effort. The executive committee, which includes myself and the chairman and COO, meets regularly to discuss operational issues and strategic planning.