Later, support for personal computers and administrative office systems were added. These patchwork organizations have generally performed adequately by yesterday's standards, but are now struggling in the face of tougher demands. It is easy to spot a well-designed, healthy organization. A healthy organization encourages a dynamic balance between its various missions, and elicits the best performance from every one of its members. A healthy organization automatically adapts to a changing world.
People always look for efficiencies, as do entrepreneurs in a competitive market.
People are customer focused because they clearly understand that they must compete to survive in their markets with their product line. And quality is a natural outcome because small groups of people are responsible for every aspect of producing specific products of the organization. They create untenable jobs, fail to align the organization's efforts with clients' business needs, and waste significant management time resolving internal political issues. Good people, adequate resources, and innovative technologies do little good in unhealthy organizations. As critical as organizations are to people's success, rarely have organizations been consciously designed to handle today's multiplicity of paradoxical objectives, and to maintain excellence in the face of rapidly changing business needs and advancing technologies.