The employee receives general instructions regarding the scope and approach to projects or assignments, but procedures and problem resolution are left to employee discretion and interpretation. Employee estimates and manages time efficiently. Work is subject to active supervisory control and review in more complex cases through regularly scheduled conferences to ensure determinations and decisions made are in compliance to department policy and procedures. Considerable attention is given to personal safety when in contact with potentially aggressive clients. Employees must maintain a positive mental attitude and a tolerance for pressure situations.
Position requires reasonable amount of driving.