Old ways of doing things don't work anymore. The path forward is not clear. People try to return the organization to its comfort level. They clam up, seek experts, try to fix the turmoil, and do what is expected. They try to control others, events, and themselves and individual shadows become externalized.
People hope for magic, lie to themselves, and look for quick-fixes.
This avoidance of chaos is a mistake. The task is to bring forth the emotion of the organization, to put people together with other people, and to provide and generate information. Creativity will emerge if people explore, receive constant feedback, sort out conflicting beliefs, and make choices. For example, a self-managed team was in conflict and relationships and performance were suffering. I met with them.