Electronic tracking of funds from obligation through closeout. Closeout is more orderly because of the improved tracking. New, clearly-written documents containing policies have been created. Policy information is available in a variety of multi-media formats. Policy and appeal information is being placed on FEMA s website.
More emphasis is placed on individualized instruction and independent study.
Cadres of FEMA and state personnel in each FEMA region are trained to provide the initial operating capability. To reach final operational capability, a program of study is being developed for each position, which will elevate the technical expertise of personnel. In order to achieve FEMA s strategic goals and meet the legislative requirements of the Government Performance and Results Act of 1993, a set of indicators has been established to gauge the efficiency and effectiveness of the Public Assistance Program. A baseline customer satisfaction survey was conducted to ascertain customer opinion of our performance. Performance measures are identified to evaluate the performance of our people and the public assistance process.