For example, training for production work develops teamwork skills, while the telephone services training highlights cognitive and communication skills. Clients receive a certificate that documents their job readiness training. The training program emphasizes soft skills development along with clinical skills training and workplace literacy training. The last four modules develop cognitive and communication skills for dealing with workplace situations. Pull-back helps trainees acknowledge and handle their emotions.
Present options works on trainees' ability to develop alternative strategies.
Paraphrase and pass it on are communication strategies for gathering and giving information. Role-playing is used to teach and evaluate these skills. Other techniques include story telling and incorporating soft skills into vocational training. When participants have completed training and begun employment, they are paired for three months with job coaches who provide assistance and support. To help its Jobs Initiative sites meet employers' needs for workers with soft skills, the Annie E. Casey Foundation commissioned a two-part study on soft skills by the Joint Center for Political and Economic Studies .