Critical Thinking for Location teaches how to locate non-custodial parents. The course emphasizes automated location functionality, skip tracing using automated and manual location tools, and timeliness of location activities. Interviewing Skills and Techniques teaches course participants how to apply communication theory to successfully interview customers. Emphasis is placed on how to provide information to customers during an interview, tactfully handle difficult and angry customers, and control the length of a call while still satisfying the customer. At PSI, we understand that training is an investment, and organizations want to get the most out of their training dollars.
PSI offers practical, hands-on training taught by industry experts.
Create an employee orientation program to quickly acquaint new employees with your organization, its mission, and their roles within the organization. Develop and design system training that teaches staff how to effectively manage their caseload and cases using system functionality. Customize any of our current courses to fit the needs of your organization. Design a single training class tailored to your specific needs. Create a training program for small groups of employees or your entire staff.