The facilitator must be accepted by the group as unbiased, constructive, and fair. She or he is an experienced professional familiar with assisting group discussions via group processes, communication, and conflict resolution skills. The facilitator elicits both facts and opinions and helps the group distinguish between them. It is helpful if the facilitator is also intimately familiar with the subject matter of the discussion. In this capacity, a facilitator does not express a personal opinion.
Neutrality is maintained at all times.
If an opinion is requested, it can be given, but prior to offering the opinion the facilitator announces that she or he is stepping out of the neutral role. At no time should a facilitator make a decision for the group. A facilitator leads the meeting in an informal manner. Humor is helpful in providing a relaxed atmosphere. A positive attitude is essential, as is uncritical recording of ideas from participants.