At Second Love, we pride ourselves on knowing our customers. We address our repeat customers by their names and also try to remember what merchandise they generally buy. This helps us in showing them all the new merchandise and customers really appreciate the first name basis. Your first service priority should be to eliminate all the opportunities for dissatisfying customers, because they are what cause customers to leave. Listen to the customer requests.
Most people have poor listening habits.
There are many things to consider when listening. Take notes so that you can remember what the customer is saying. Look the customer in the eye and don't fake listen to them. After letting the customer talk, repeat what they said so you are sure that you received the information correctly. Being a good listener is difficult but is very helpful in the end.