Reality also ranks services provided by revenue, demand and profit.
Billing policies and customer satisfaction metrics are also studied. This report is designed to help IT product manufacturers identify channel partner development issues and provide tools to help partners transition to a more profitable model. The growth in remote network management services, in particular, is indicative of the services migration process where solution providers are looking to increase their offering of services that are billed on a recurring basis, typically annually. Application development continues to be a high-demand service for solution providers, second only to hardware and software integration. The solution provider findings are based on telephone interviews with executive-level management and principals of system integrator, network integrator, VAR, software developer and consultant organizations that will derive more than half of their revenues from billable services in 2000 interviews were conducted from Nov. 8 through Dec. 1, 2000.