We re charging for a gross profit of 40 percent. Since we re an open-book company, they see all their numbers. There s a binder on site. It s contains a copy of the specs, contract, and blueprints, and a pad of paper. It works great as a communication center.
Most clients are dual income, with both working.
Communicating this way has helped tremendously. That form is given to the production manager, and he has it input into the job log database. There s a record. I also have my lead manager call during the middle of the job and ask how it s going. This is where the lead manager comes back in.