Today's Telecommunication Switches need to be constantly updated with application features to fulfill all customer's requirements. Most of the major switch manufacture have created and built reliable switches to today's requirements, yet when the product is delivered to the market place the features are already yesterday's story. The only solution to this problem is to use what we call Dumb Switches. The so called Dumb Switch contrary to the label is the most powerful switch today built. Because of it's total lack of intelligence it can be programmed to deliver any features only limited by the programmer's imagination.
Open architecture is the buzz word that today everyone is looking for.
These switches are controlled via Ethernet by a host computer that makes all decisions in answering calls, routing calls and any other call processes. This process gives the client the opportunity to tailor the programs without limitations. Switch manufactories such as Summa Four and Excel were the pioneers in this market and today supply these switches all over the world. JB Communications, has supplied software using these switches to drive Call Centers that operated a 7 X 24 schedule since 1990 with call volume in excess of 250,000 calls per day. IVR IVR or Interactive Voice Response.