Start by creating a survey to review employee performance, with questions that can be answered on a rating scale, say from one to five. The survey, which Wojtaszek administered, took just five minutes to complete. You don't have to hire a consultant. But without an outsider tabulating the results, you can't guarantee anonymity to the raters. Of course, at most small companies, anonymity is an illusion anyway, since everyone knows who's rating whom.
Managers use the ratings to design training and development programs, and determine annual bonuses.
It works at Trinity, because the staff is relatively thick-skinned. So make sure your staff can handle it, or you could find yourself refereeing a particularly nasty fight. Business Week Online may receive a share of any fees you pay for services. The McGraw-Hill Companies Inc. All rights reserved.