We got the business. What we're learning is a different way of doing business, a different way of engaging people. Every piece of common sense tells you that if you have a place where people come to work and have fun and find meaning and feel as if they're making a difference, that's a place where the profits will be better. Learning is like anything else. The more we do it, the better and quicker people get.
People make connections very fast.
Learning enables the organization to have a fighting chance to keep up with change. Also, once you create a culture where learning and inquiry are okay, then you learn from experiments. And you share the information throughout the organization. Information is the food of this natural system. I believe that a revolution is under way in the world of business and in the world.