Now you can have joint eyeballs on the same job on two different screens so the technology is making more and more things possible without having direct contact. But the people who are used to delivering eyeball management will have to be convinced that the alternative will work. Here again I think the telecentre is a demonstration centre that can convince potential clients. It is an important element in the marketing. The use of e-mail for effective connections is vital for remote working, because it delivers flexibility.
Remote workers have to take on self-management.
They may still be employees but they are working remotely. They have to manage their time, organise their own workspace, their own office, and this is a discipline that they haven't had to worry about before because they were in a communal office space. Management has to change, to become based upon delivery. Job specifications have to be much tighter, because you don't have the ability to walk ten feet to the next office to talk about it, or to meet at the coffee break. You need tight specifications and the ability to discuss remotely, by telephone, file transfer and so on.