Service comes directly through the Internet or through extranets. Extranets are included because of the sensitive information involved in business transactions, and to protect our relationship with customers and partners. Electronic government must serve constituents, our customers, and all Education's stakeholders. It is a real-time operation that improves time to market. It is always sensitive to the need for customer satisfaction.
Human interaction is an important element of electronic government, especially in education.
It responds to customers personally, in a virtual environment. I expect this material to be released in the near future. Secretary Riley asked me when I came on board to help foster new concepts for improving educational systems and increasing support to help students meet higher learning requirements. It's my idea that virtual classrooms and embedded experiential learning are a large part of this conceptualization. Virtual classrooms can easily provide experiential training.