The illustrations and approach herein are proven tools. They've had positive impacts at conferences worldwide. They've stimulated laughter and animated discussions. They motivate, involve, enlist, and engage. And we offer them to you in the hope that you can use them powerfully and memorably.
Illustrations push people into thinking, linking, and creating.
Objectivity, collaboration and divergent thinking soar. People's ideas generate synergy, ownership and involvement. And change is done with people, rather than to them. This guide supports any manager's quest for stimulating or re-energizing continuous quality or process improvement. The guide is meant to be simple, practical and complete.