During your warranty period Kodak provides you with technical telephone support, on-site service, and replacement parts as needed. And, it helps protect your budget from unexpected service charges. We help maximize your uptime by taking a proactive approach to every Service Agreement call. Our field engineer will completely check your HR 500 Film Scanner and replace parts in anticipation of failure, helping to prevent downtime during critical production periods. For details of global support in countries outside U.S. please contact your local distributor of Kodak products Telephone System Support Agreement Managing the complex operational elements of system software, leading edge image processing applications, and the integration of multiple technology platforms, place an increased burden on your day to day operations.
Production is often impaired.
Highly trained technicians can resolve many problems over the phone, maximizing system availability. Add a Telephone System Support Agreement to your hardware service agreement to provide the peace of mind that Kodak is here for you as your business migrates to a distributed digital work flow. We also offer service and support on a per-call basis. You are charged for time and materials for each service or support instance. Call us for prevailing telephone and on-site rates.