If your restatement is not quite on target, others will usually clarify what they have just said. They say our order of priorities is safety, quality, and schedule. Reflecting - Describe what the other person appears to be feeling . Reflecting others' feelings helps diffuse tension, acknowledges their right to express feelings, and lets them know you support them, even if you disagree with them. They say our order of priorities is safety, quality, and schedule.
Open probes encourage people to talk.
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