One is providing services electronically. When you look at agencies like SSA, IRS and a number of the others, we have focused a lot on putting technology in the hands of our employees so we can provide better services to the public. The next big breakthrough is going to be making those systems available to the public so the public can interact with us directly providing services over the Internet. These are tied to the Net. Security is your firewalls and protection from hackers.
Privacy is more about disclosing information to the right person.
We went all around the country and talked to privacy experts and we talked about people's expectations. We actually learned that people had a higher set of standards for the government than for the private sector in terms of privacy. The reason for that, privacy experts say, is people don't have a choice about giving data to the government. You've got to give us certain personal information to get a Social Security number, and you pretty much have to get a Social Security number. You don't have a human being who has to sit on the telephone or in the office.