Client Feedback Programming - Existing clients are a firm's most important business generation asset. Knowing client attitudes and opinions is vital to retaining existing business, enhancing client relations, and securing new business. This client development activity provides a practice area or a firm with this important client service information. When effectively implemented, clients, fee-earners, and the service firm benefit. Client Relationhip Management - Those who are responsible for the client relationship learn how to effectively manage client service teams.
Participants acquire management skills vital to enhancing client relationships.
As the marketplace increases the number of competitions, knowing how to effectively produce and present winning proposals becomes all the more important. This session teaches individuals how to develop and to present proposals that win new business.