He began asking employees what they wanted and what they were willing to do to get what they wanted. In just eight months, productivity increased 68 percent, and the plant became the star performer in the company. Turnover went down. Absenteeism went down. In this age of flatter organizations, influence is the dominant managerial skill, says Dwyer , academic director of this program and former chairperson of the University of Pennsylvania's Educational Leadership Division.
Influence means knowing how to use the fundamental principles of human behavior.
It means encouraging employees to serve their values in ways that serve those of others in and around the organization. But organizations are not merely collections of individuals. In this program, participants analyze cases using multiple frames and discuss power and politics in organizations. You will leave the program with a new perspective and a new ability to influence others. Instead, we offer several powerful lenses through which you can look at issues and deal with them.