Apple's profit picture doesn't surprise me. A certain number of Macintosh sales are assured as long as a few key items are in place. All that's needed is to price the computers to make a profit. That means controlling the expenses so that they don't exceed your plans. The reorganization was for this purpose.
Good controls are now in place.
It does make some items, like spare parts and even new products, tighter than we customers would like. It also stretches out repairs sometimes and makes it harder to get support, especially for free. As an Apple shareholder, you stuck with the company through thick and thin. Some of both. Sometimes for one reason, sometimes the other.