If you have need of computing or printing assistance, first call the Help Desk at 6520 to report the problem. Please provide the Help Desk attendant with the System ID information to assist us in getting accurate information about your system in the most efficient manner. One of our technicians will respond and analyze the situation. If our staff can handle the problem, we will resolve it as soon as possible. If the problem is beyond our scope of services, and the user agrees to cover the costs incurred, a service call to GE Capital will be made.
Response is guaranteed within eight hours.
Costs incurred for parts or outside services will have to be passed on to the user and an account number will be required to complete the work. The Computer Services Department will coordinate the calls to GE Capital and provide service tracking and centralized billing. These costs will usually be passed on to the user and billed through the Computer Services department. The rates GE Capital is charging are the same as in their contract with the State of Alabama. If you have any questions regarding this new service, please contact the Computer Services office.