The first page of a multi-page appendix is not numbered. These are classic findings in the hopelessly computer challenged. Can't copy from hard drive to disk. Can't eject disks.
None are correct.
Saving a document in any form is a concept totally unexplainable to them. Desktop covered with Untitled Folders - look again, untitled folders are everywhere. Trash always full. Claim they don't know how to place things in trash. Mysterious things happen to their documents or computer when they are not present.