SCP is the first IT service-quality benchmark to provide a foundation for developing quality processes and a focus on effectively measuring results. It provides IT service support centers, call centers and helpdesks with a blue print to follow to achieve world-class status, enabling them to benchmark their operations against the best. Rose said, SSPA Europe is being formed to provide membership opportunities, local conferences and networking for European service managers. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications.
Members can also visit the online vendor trade show and participate in virtual round table meetings.