5.1.3 Provider has comprehensive and easily accessible procedures in place for clients and staff to file and resolve complaints alleging violation of the provider s anti-discrimination policies. 5.1.5 Provider offers access to staff training in cultural competency. Access to current health information is provided to consumers. Provider s office has space for posting local, community health bulletins of importance to consumers. Provider has an established relationship with the Centers for Health Education and refer consumers there for additional health related information.
Provider maintains consumer information sheets on health issues related to the service or practice.
Provider practices participatory decision-making with consumers. Provider s records reflect that health care decisions are made in collaboration with consumers. Provider s consumer satisfaction surveys reflect that consumers believe they are an equal partner in health care decisions while at your service or practice. Policies and procedures are in place to ensure the provision of quality consumer services. 7.1.1 Employees are encouraged to attend educational programs outside of the practice or service.