One person one training another within a work place will re-enforce learning. After the training session make 'cheat sheets' for key functions. These should be one-sentence lines that can direct staff members quickly to commonly used functions. Keep these sheets posted near the workstation. Introduce changes production staff who will be working with reports produced by the new system before implementation.
New formats can be unsettling.
If staff is aware of what changes are coming and how they, the facility, and client will benefit from the system, they will more likely greet the change with enthusiasm. Follow up with additional training every year, even if it consists of a telephone session. You will want to make sure that the software is being used to it's greatest potential. Security Security in software system allows each user who goes to the computer will need to enter a password. An example the diet clerk may run production reports and keep resident current but the director may not want the diet clerk to be able to change menus.