Each motor pool also has seven or eight clerks. Two clerks work in each of the shops at the Delmar and Barnett terminals, while four clerks work in the shops at the Butler Terminal, and six clerks work in the shops at Central. Four clerks are assigned to dispatch at Central Terminal and six clerks work in Routing and Scheduling. A secretary and two clerks assist the assistant superintendent and a secretary assists the manager of the Truck Service Center. In some cases, clerk position assignments are based on historical staffing decisions.
Poor productivity is apparent.
During site visits at terminals, members of the review team observed clerks on duty but apparently without assignments. The number of clerical positions also reflects a reliance on a paper reporting system. The clerical staff in the Transportation Department still perform many daily tasks on hard copy. For example, payroll reports, personnel records, and purchase requisitions are prepared manually on paper forms and then forwarded by interoffice mail to HISD central administration offices. Reports and operation data prepared for the review team were typed or completed manually on original hard copy forms.