You can build a list of common questions from user-centered activities, such as walkthroughs, usability evaluations, pilots, discussion databases, and so on. This does not mean that all user questions must be answered in a frequently asked question topic. Some questions may be answered by enhancing procedure or concept topics. An answer to the question. You may need to include procedural steps or include a link to an existing procedure.
Related topics list.
They should be used infrequently. The goal is to design clear and effective messages so that these topics become unnecessary.