Average processing time, including parts delivery to the service bay, is now about four minutes from 20 minutes before the system was implemented. Sometimes they would wait as long as 20 minutes at the counter. Now, technicians can spend more time in the bay working on a car and parts personnel can stay at their work stations looking up parts. The amount of time saved is tremendous. Payne added that the unit was installed in three days without disruption to the operations of the parts counter.
Real estate is expensive.
The solution is to utilize space that's available to the fullest. This storage and retrieval system lets us do that.