Mediation is an effective, but often misunderstood, problem-solving strategy.
It is a process in which a neutral intermediary acts to facilitate communication and agreement between people and businesses involved in a dispute. At the mediation session, all participants share their point of view. The mediator and other participants ask questions to ensure clear understanding of all relevant issues, interests, and positions. Decide who wins or loses The mediator assists participants in creating and evaluating options to resolve the dispute. When an agreement is reached by the parties, the specifics are reviewed and can be written down and signed by all parties.