It is the season of discontent for air travelers. Fares are soaring this summer, planes are flying at capacity and airport terminals are crowded, hot and uncomfortable.
Passengers are furious.
They're calling their representatives and demanding new laws to keep them from being treated like cattle. They're writing the Department of Transportation with their complaints. They're even e-mailing me to vent about their last flight. In response, Web sites are appearing to field travelers' gripes. But the statistics, such as they are, don't support those claims.