Assure high availability for your essential systems Compaq combines responsive support with proactive hardware and software services designed to bring the highest level of availability to your multivendor environment, including the Tru64 UNIX, OpenVMS, Novell NetWare, and Windows NT operating system platforms.
Plans vary according to hours of coverage, response time, and level of technical support needed.
You choose the service plan that best matches your business need. You receive 24x7 support with a one-hour maximum response time during business hours, and two hours after hours. A dedicated account representative coordinates service requests. Proactive support includes a quarterly newsletter, quarterly review of software calls, patch notification, and an annual System Healthcheck. Features include a named technical account manager, assigned support team, continuous effort until problem resolution, patch notification, monthly service review, and twice yearly System Healthcheck.