New items may only be added to backorders within 10 working days of invoice date. Should items be on backorder for a period longer than 10 working days it will in most cases be due to a supplier shortage. Customers will not be charged for out of stock items until posted when paying by credit card. There will be no refund or exchange on books or patterns due to copyright laws. We will of course replace any damaged or faulty goods.
Prices are subject to change without notice.
There is no guarantee of availability of patterns and books at any one time. If a pattern or book is in reprint at time of ordering it will automatically be placed on backorder and forwarded to you as soon as possible. 17 tubes of paint would be charged as 10 tubes at bulk price and 7 tubes at regular retail price. Should your call be transferred to our message service please leave your name and number so we can return your call. Our fax machine is on line 24 hours 7 days.