In an ideal internal environment all of these factors would be considered and addressed. Increasingly the lines are blurring between traditional service points within the library. ILL departments find themselves allied with a variety of divisions within the library. We must be proactive in our approach to providing patrons with what they need. Take inventory of what services you offer and where you want to go with them.
Revolutionary changes can come from small modifications.
Don't wait to let fear and crisis drive your planning. It's about time to prove, yet again, that access services is more than checking out books.