If so, apply the update to see if it corrects the situation. You may want to contact the manufacturer first, to see if they know if the of the situation, and if it is corrected by the update. Try performing the function after restarting the computer.
Error messages can often give clues to what is occurring.
2. highlight the information in the first application and drag the information down to the start bar, where your other application is located. This will copy the screen to the clipboard. Open the word processor program. The screen shot could be printed out from the word processing program.