Participant's Rights and Responsibilities Changes for Plan Year 2001 are in red throughout this document.
Participants have certain rights and expectations when receiving health care.
We respect participants' rights and seek to contract with quality providers who can provide the most appropriate treatment settings and treatment plans for receiving health care. Although we cannot guarantee or anticipate the actions of contracted providers, participants have the right to expect the best possible care available and to actively participate in their treatment plans. The following is a list of participants' rights under the HealthSelect Plus plan. If participants are not satisfied with these aspects of their care, they have the right to change their PCP once every 30 days. Receive adequate information to enable them to make an informed decision on their level of benefits and provider selection.