People who work in this field will have to stay on top of new releases of common office software and make sure their skills are current. You should know one or two word processing packages and spreadsheets, and it wouldn't hurt to know a database program and presentation software such as PowerPoint. Good Strong interpersonal and communication skills are important because of the interaction with other staff and the public. It it essential to be versatile and willing to learn new technology and processes to make offices more efficient. Clerical help need the ability to manage multiple tasks at once and prioritize work.
Organizational skills are also important because clerical staff sometimes work for multiple people.
Clerical workers also need to have good listening skills .