I am glad to note that many travellers have appreciated our small effort to ensure that their travel plans run smoothly. In regards to the issue raised by Jie Ingau Jamu, only one form is required to be completed. This requirement remains the same. The forms are always available and can be replenished quickly. For the information of the general public, the Tutong Branch was set up to make it convenient for residents in Tutong to receive basic services without having to travel to Bandar Seri Begawan.
Residents can call up or visit branch for information.
Processing of immigration matters are still done at our main office by necessity of manpower and record keeping except for some. We thank the public for their understanding, patience and co-operation as we continue to make improvements to our services. Jamu need further clarification on the issue raised, they are most welcome to visit and meet with relevant officers at the Department. Painfully slow IT is quite a relief to hear that BruNet, the sole Internet provider, is in the process of further upgrading the systems to enable subscribers to log on faster and better than before. One of the measures taken by BruNet is the transfer of access lines, which came into effect on Jan 12, 2000.