Employees want to be part of the solution process. By involving staff in the problem solving process you indicate you trust their judgment and respect their opinion. Develop shared accountability. High-performance teams establish high standards and goals and hold themselves accountable. People are willing to set those standards if they feel everyone is working together and toward the same vision in a supportive environment.
People are more willing to help each other when goals are shared and the environment is supportive.
Ask questions often. As a manager it should be your objective to constantly ask questions in order to improve the working conditions and the chances of your team accomplishing your shared vision. A team is only as good as it's leader. A manager must constantly set the example of how business is to be conducted. How you treat your staff, is how the staff will treat the customer.