It is an instrument or tool to help parties to understand their own and each other's underlying interests, in an effort to find mutually satisfactory solutions. They help parties move beyond initial positions by surfacing hidden interests, needs and constraints. Mediators help parties improve communication. They help parties understand interests and priorities in order for them to generate creative solutions. Mediators are able to help others discover and agree on mutually acceptable standards plus explore and assess alternative agreements.
Mediators infuse safety, creativity and flexibility.
Both parties must be adequately informed and volunteer to enter into the mediation process. Good faith means that each party is willing to disclose all relevant information. Each party is willing to listen to the other with an open mind. Each party is willing to consider moving from his or her original position, and consider other possible solutions to the problem. The process is broken up into five stages or steps.