Top talent however is harder to convince because they have so many opportunities. Occasionally, as a result of being in high demand, they require higher pay. Top talent might generate anywhere from 50 percent to 10 times the revenue of average talent. Customers and suppliers can also be rewarded for scouting the competitors. It seems fashionable to decry the shortage of customer service talent.
Referral programs are great, but they are passive in nature.
Field identification is far more proactive. By actively sending your employees out as talent scouts to targeted firms you will find that they can quickly and easily identify all of the top talent within the region.