Ask the volunteer or staff for available movies. Please keep the sound low to avoid disturbing others. Housekeeping Services - Please report to the nurse if you have any concerns or questions about housekeeping services. Problems and Complaints - We want you and your family to be satisfied with the care provided. Please report any dissatisfaction with the care or any injury, accident or damage to you or your property, to the RN on duty immediately.
Nursing staff are on duty at all times to plan and provide for care.
Other team members stay involved with the patient and family. Your personal clergy is always welcome and a Hospice Chaplain is also available. The upper level of the historic house is used for administrative offices which include the Executive Director, Finance and Public Affairs. The west end of the building, known as the carriage house, provides offices for the Mason City home care team. Included are Nurses, Social Workers, Health Care Aides, Spiritual Care, Volunteer and Bereavement staff, and Clerical staff.