Do remember there is a difference between a mega store and a local dealer. You may get lucky in dealing with one of the giants, but don't bet the quality of your holidays. You do not, of course, want to buy from out of town or from a mega store and then extract free help from your local dealer. I hear that surprisingly many people devoid of sense or ethics try this trick, but, you are made of better stuff. Speaking of your personal intelligence, do spend the time needed to read and begin to understand the documentation that came with the device.
Documents come in many forms.
Okay, make that at least four or five. You may well begin in a condition of confusion about the help system itself, let alone your new electronic device, but that will soon pass. Unlike customer support, these help systems are getting better all the time. Learning to use them can be considered a survival skills. No organization can afford to have skilled people waiting for our calls.