If you cannot, it is time to start because as a leader you will need to understand a wide range of opinions on often-controversial subjects. Restating the message . Your restating the message as part of the feedback can enhance the effectiveness of good communications. If the communication is not clear, such a feedback will allow for immediate clarification. It is important that you state the message as clearly and objectively as possible.
Questions can serve the same purpose as restating the message.
If you are unclear about the intent of the message, ask for more information after allowing sufficient time for explanations. Don't ask questions that will hurt, embarrass or show up the other person. Only part of the responsibility is with the speaker. You have an important and active role to play also. If the message does not get through, two people have failed the speaker and you as an active listener.