Second, members follow a systematic process for identifying a problem and generating the best solution. It is the combination of these two factors that lead to synergy. The discipline of using a problem solving process to expertly define the problem, establish root causes, generate many options and select the best possible solution. Developing Conflict Handling Skills Groups who are good at handling conflict do not avoid thorny issues. Rather, conflict is viewed as a normal and healthy aspect of working together.
Members surface diverse views, and feel safe to examine other's ideas without fear of retribution.
Members are careful not to personalize the conflict. It is the idea they evaluate, not the person. How to assess your team's conflict handling style. Facilitation skills for promoting healthy conflict, and managing disruptive conflict. How to develop a conflict handling protocol for managing disruptive behaviours respectfully.