But patients are not medical students. They don't need all the facts. Some people need simple answers, and others just need comfort. In the same study noted above, when the patient was allowed to speak without interruption, he or she spoke for more than two minutes. This is your opportunity to do what patients most need you to do.
Patients are a lot more satisfied if they can talk more, rather than less.
Look at the patient. Too many times, physicians are either writing in the chart or looking at it as they speak to the patient. Experts say you should always sit down and maintain eye contact with the patient. Get to know the patient. Invite the patient to speak by asking some leading questions.