The University has contracted with an external vendor, SHPS, to handle claims processing for the Health Care and Dependent Care Flexible Spending Accounts beginning January 1, 2001. SHPS, a Kentucky-based company that specializes in claims processing and servicing, has been administering flexible spending account claims since 1986. SHPS provides a simplified claims submission process, and their dedicated services and expertise enable claims to be reimbursed not only faster, but more frequently as well. The company also offers convenient, online and IVR access to account balances and other claims transaction information.
Online information is updated daily.
In addition to the enhanced services offered by SHPS, the use of an external claims processor ensures a greater degree of privacy and confidentiality for participants concerned about transmission of personal health information. Claims will be paid on a daily basis. If all information required for processing is provided, SHPS expects to pay claims in approximately ten business days. You can choose whether to be reimbursed by check or by direct deposit to your bank account.