A Member discussion on the strategies, experiences and merits of service level agreements. Over 40 members are on-line to discuss their intranet environments. Members discuss their considerations and experiences in outsourcing various areas of IT and share their strategies on the selection process, contract preparation, and management of outsourcers and consultants. A variety of recruiting strategies are addressed including Internet, college visits, job fairs, bonuses, employee referral and use of recruiters. Retention tactics include training, morale boosters, and use of incentives and innovations.
Members discuss strategies for dealing with software licensing.
Topics include usage based pricing, contract negotiation tips, upgrade charges, vendor relations, etc. Members discuss an array of topics ranging from the assessment phase through implementation issues. Please keep in mind that as a transcript of an audio conference, this document is based on how words sound, and may contain numerous misspellings. Please keep in mind that as a transcript of an audio conference, this document is based on how words sound, and may contain numerous misspellings. The survey is based on responses from 86 member organizations submitted during the Spring Roundtable.