A VoiceXML Case Study By Rachel McConnell and Bryan Michael City CarShare is a San Francisco nonprofit company whose mission is to reduce the number of cars in the city through shared ownership.
Members can reserve a car through the website or by calling the office.
Because of their limited resources and the need to service their members around the clock, a VoiceXML application is the perfect solution for them. VoiceXML applications offer instant access to information and automated services from any telephone. Before VoiceXML, some of these types of services have been available using costly human operated call centers or cumbersome DTMF touch tone menu trees implemented on proprietary IVR platforms. VoiceXML reduces many of these problems and provides the added convenience of using voice to complete the task at hand. City CarShare falls squarely in to the second category.