While everyone has their own responsibilities, the fences are kept low between jobs. Everyone focuses on the customer. It is not unusual to find senior vice presidents or Fred Smith himself loading and unloading packages at the hub during the holiday season. Top executives will make personal sales calls, everyone works hand in hand to achieve FedEx's all important guarantee. When problems arise, such as the high costs of sorting, a team of people, a sort worker, an industrial engineer, an IS supervisor, a courier, a traffic clerk , and a quality engineer, will contribute from their own perspective to arrive at a suitable solution.
Rewards are absolutely, positively everything.
FedEx continually invites employee and customer assessment of its operation and personnel. FedEx rewards success. On the spot recognition is more the norm than a exception for a job well done. Nor is money the only reward. Different contributions win different awards.