Meeting the Challenge Human resources should choose their at-work portal carefully. According to van Baaren, it will need to provide information, products, and services that are truly of interest to employees. If the portal does not fit their needs, they will not use it. Another challenge that HR professionals face in the implementation of these at-work portals is the adoption of the services by employees. Usually, according to Clemens, the service is well-received by the HR person, but because of lack of time or management support, the rollout does not get the attention it deserves.
Fewer employees use the services offered by the portal.
He warns that if this is not done employees end up questioning the use. At Motivano, the magazine and call center achieve this, and we also have some clients who are providing a computer in a public area so that all employees can access the portal. Employees should be consulted during the implementation process. One of the challenges is that employees don't always know the exact services they need. HR professionals should look for those benefits that will truly add minutes to their employee's day.