The following tables illustrate several business advantages of key systems for small business based on your needs. Increase Customer Satisfaction Improve Employee Effectiveness Improve Internal Communications Increase Customer Satisfaction Feature Advantage Integrated auto attendant Calls are transferred to other employees quickly, reducing customer's time on hold. Voicemail Customers have 24 x 7 access. Attendant console Your receptionist can determine if employee needed is on the phone without putting the customer on hold. Call Forward Users stay in touch with customers even when away from the office.
Employees can answer another employee's phone without leaving their own desk, increasing efficiency.
Intercom Enables internal communication among employees without tying up an outside line. Speakerphone Allows hands-free communication and provides the ability for group participation on one call. An employee can be completely mobile with a wireless solution and have all the functionality of their desk set in their hand. Voicemail Customers have 24 x 7 access. Back to top Improve Internal Communications Feature Result Call Transfer Calls can be transferred from one department to another.