Provider practices participatory decision-making with consumers. Provider s records reflect that health care decisions are made in collaboration with consumers. Provider s consumer satisfaction surveys reflect that consumers believe they are an equal partner in health care decisions while at your service or practice. Policies and procedures are in place to ensure the provision of quality consumer services. 7.1.1 Employees are encouraged to attend educational programs outside of the practice or service.
Provider formally recognizes staff quality excellence.
7.1.3 Provider maintains formal measurement and reporting of quality service indicators. Provider has comprehensive and easily accessible procedures in place for clients and staff to make suggestions and resolve complaints. Approved by the Resource Group of the Community Health Access Project, January 11, 2000. This indicators may not be feasible due to Medicaid s no balance billing policy. The Work Group is now researching this and will modify these indicators as necessary.