Copies of the software may be provided by the vendor to a central distribution point at the Lab or directly to individual users. Portable computers have only recently been addressed in the body of some of the licensing agreements. These are generally provided by vendor upon payment of a separate maintenance or support fee, although they may be available without charge for the first year. This fee may be paid by the individual user, recharged to participating Departments or Divisions, or borne by the Laboratory. Additional documentation, other than provided with shrink-wrap versions, may be obtained directly from vendor.
Most vendors are aware of our discount levels.
These individuals are specifically listed within the terms in the limited volume license agreements. Support may also be provided to individual users directly from the vendor. When under separate management arrangements, end users may notify their equipment managers for troubleshooting services. This varies from vendor to vendor. Read your licensing agreement to verify vendor's criteria.