An enterprise portal approach is in the planning stages. The second phase is due to be completed in three more months, with subsequent phases rolled out over the next 12-18 months, providing increasingly more functional style government, thus offering a single face to the public and Pennsylvania's business, local government, and education communities. Individual agencies will remain responsible for developing services for unique functions. A Governing Board is in place, serving as a steering committee made of key decision-makers from selected agencies.
Participation is required according to standards and guidelines that are being developed.
Agency personnel can now assist customers with the form rather than push paper and provide proactive customer services. Forms and permits will be processed faster, reducing waiting time for businesses to be up and running. Some reduced fees for registering online and more rapid response rates will encourage the use of the web. Possible legislative involvement and oversight is also being discussed with the legislature. Policy is most government information is provided to the general public at no costs .