Emphasis is on higher standards of quality, flexibility, and producfivity.
The operating plan should show the sequence of activities, including the development of a phased implementation plan, description of methods and procedures, and the total requirements for implementing current and new products. Also, customer surveys that are designed to measure perceptions of service and product quality are recommended. The foundation for world-class manufacturing is a total quality culture. The tools, equipment, and training required in the quality improvement process must be provided to all employees. The formation and implementation of quality council and quality improvement teams must be encouraged.