The balance of measurements must reflect all critical factors. Measurements don ' t mean a thing if people are not held responsible for those measurements. Ownership of processes is an important component and clarifies each person ' s role in the overall success of the company. Once the key processes have been identified, support processes and their measurements can be developed. An individual responsible for a support process can easily see how their work reflects on those few processes critical to the success of the company.
Process management improves several aspects in running a company.
This includes setting goals, improving efficiency, evaluating employees and evaluating results. Select a few key processes critical to the success of the organization. Determine a balance of measurements for each process. Designate ownership of each process. Developing tier support processes from the few key processes.