Finally, you lose the chance to deal with problem performers. 101 Biggest Mistakes Managers Make, Mary Albright and Clay Carr. Many organizations have improved their bottom line by letting team member see financial information that was once reserved for managers' eyes only. One restaurant owner asked employees how much of every diner's dollar of business was profit. Ken Blanchard writing in Selling Power, P.O. Box 5467, Fredericksburg, VA 22403.
Many people forget, if they ever knew, what a difference their performance makes.
Take 10 minutes to explain to an unmotivated member how his work adds to the bottom line, helps other members of the team, or affects customer satisfaction. Your team can't improve until you know exactly what needs improving. This work is difficult. The policy says to do it this way. Pass out the cards at a meeting and explain how you'd like to use them to improve the team's productivity and work environment.