Plans and organizes monthly case review assignments. Requests case records for in-depth review. Contacts and interviews clients and relatives to verify information found in case records, to verify information discovered during the review process, and to obtain detailed information about the client's situation. Validates information received from case reading, collateral sources, and clients. Searches county deed records for unreported property ownership.
Documents review findings.
Communicates final determination of case review to appropriate staff. Serves in a consulting role in corrective action planning and service improvement activities. May develop corrective action plans. May develop information management systems to collect and analyze program performance data. May analyze quality control error findings for trends or patterns requiring immediate attention.