Benoit agreed that browser technology can pose a problem, pointing out that Gore's site required an advanced system, and Bush's site required him to change his screen size. Feeding off previous discussions as to whether coding could address theoretical questions, one commenter suggested that a focus on navigational features would allow one to study from the approach of a speech-action theory. Using content analysis and ethnographic descriptions, Dr. Jankowski conducted a study of on-line newspapers in the Netherlands and US to ascertain the value added by the use of Internet. He presented lessons learned during this study, which are discussed in the methodology section. Formulate a research question.
Exploratory research has too many problems.
Use several methods. Balance quantitative with qualitative. User groups were too large to study. This raised the question of whether a study of presidential campaign user discourse could be carried out, or if it was just too big. Democracy online is working on software to facilitate it.