RMA Processor determines return issues, whether or not product is unopened, whether it has been greater than 30 days, and other pertinent information through request or by contacting end-user. RMA Processor obtains requisition number and re-prints the invoice. RMA Processor completes internal RMA Form and obtains approval for the return from Purchasing. RMA Form is sent to warehouse for messenger coordination. Messenger is sent to Partners to pick up the RMA product or product is sent to EGI by end-user from remote locations.
Product is returned to warehouse and received in.
Product is inspected for completeness of return. Once approved by receiver, RMA Form is fowarded to Billing and credit is issued.