Ideas generating techniques related to making good decisions are also explored.
This course identifies major factors that cause job stress,the physiological and psychological impact of stress,and techniques of managing stress. The causes and impacts of conflict are explored to assist in the development of positive attitudes and techniques which reduce the trauma and frequency of conflict at the job site. This course explores communication concepts which can be important to successful supervisory performance. It includes listening,verbal and non- verbal communications,as well as the communication techniques appropriate to each category. This seminar will examine the nature of difficult people,six different kinds of difficult people and suggested strategies for effective coping.