As a small business owner, you want to ensure that everyone who meets you forms a positive first impression. People enjoy meeting pleasant, attractive, knowledgeable people. By being pleasant, attractive, and knowledgeable to everyone you meet, they'll be predisposed to think favorably of you and your business. When sending e-mail to a client, nothing looks more unprofessional than typos or misspelled words. So take a little extra time to get your e-mail messages just right.
Return calls promptly.
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