Techniques for Gathering Requirements and Tasks . Before implementing any new design or major redesign of a site, identify the appropriate tasks and requirements for the site. This paper describes five practical techniques that can be used by themselves or in concert. Furnas, George W. Effective View Navigation . This paper explores the implications of rudimentary requirements for effective view navigation, namely that, despite the vastness of an information structure, the views must be small, moving around must not take too many steps and the route to any target must be discoverable.
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Furnas, George W. and Jeff Zacks. Enriching and Reusing Hierarchical Structure . This paper introduces multitrees, a new type of structure for representing information. These multitrees have subtrees, which both together provide a graphical representation of the hierarchy in the system.