The reviewing company must indicate that it has on file one of these types of verifications and must keep this verification on file for one year for possible third party auditing purposes. A letter of authorization from the customer to switch carriers. A third party verification of the customer s request, or a recording verifying the customer s request to switch The gaining company must indicate that it has on file one of these certifications of consent, and must keep this certification on file for two years for third party auditing purposes. Individual variations to the procedures noted above are subject to review by PSC Staff for any anti-competitive, customer privacy, or slamming ramifications. The current interim guidelines state that a request for a CSR must be sent by 5 PM if the request is made before noon, or if the request is received after 12 PM, the CSR must be issued by noon the next day.
Further discussions are necessary to recommend timing criteria.
Some members of the workgroup expressed concern that there are curently many problems migrating customers between CLECs and action is needed ASAP to mandate cooperative practices in the marketplace. To address this situation, the workgroup agreed to establish a Phase I of this task that will finalize the principles, responsibilities and the exchange of information guidelines over the next two meetings. The workgroup will then recommend that the Commission issue these guidelines to the industry. This action should establish fundamental responsibilities and practices that will serve to facilitate the migration of customers between CLECs. The workgroup would then continue to work on Phase II which would include more specific responsibilities including LSR's, portability, and unbundled migration scenarios.