There is a serious disconnection. I gotta disagree. I read that you are assuming that the situation as you see it is one of stagnation, and consequently bad things happening out of frustration by the marketers. When an industry reaches a point where the market is satisfied, then that industry is primed for a disruptive re-alignment of maturity.
Products move through a cycle of functionality, reliability, convenience, and finally price.
However, once a market reaches satisfaction saturation, this opens the door to new markets being created by a disruptive realignment. Myself for one would love to see the IT industry move on from innovating on functionality, and start innovating on reliability and convenience.