This included all airports in Michigan with the exception of Detroit City and Detroit Metro. The passenger responses were compared to the 1998 baseline data. The main objective of the survey was to determine the level of satisfaction with local service, airport facilities and specific aspects of air service. The Bureau of Aeronautics was instrumental in developing the survey as an important part of identifying the level of customer satisfaction with transportation in Michigan. Sixty five percent of those surveyed reported using their local airport.
Safety ranks as the most important aspect of airline services.
Cabin cleanliness and upkeep ranked the most important under quality of service. On-time performance and fares were the most often mentioned recurring problems. The most frequent destinations for Michigan passengers were Florida and California.