Faculty are also very busy, and may not be aware of or sympathetic to the circumstances that result in slow response from staff. Being under such heavy demand, support staff sometimes become unresponsive or avoid users. Staff are typically located at some distance from their clients. While they need to be out among their clients, they sometimes retreat to the safety of their offices, relying too heavily on electronic mail for communication. Staff sometimes grow impatient with users for whom computing is only a minor aspect of their jobs, and other times fail to credit their clients' skills.
Faculty sometimes underestimate the effort required to manage daily operational responsibilities.
When a request takes too long to be fulfilled, or is lost, faculty perceive staff as incompetent or unresponsive. Recommendations on Actions to Improve UCI Academic Computing Support .