More information is available HERE .
I don't want to write to the airline itself. The U.S. Department of Transportation's Aviation Consumer Protection Division is the place. Call, write or e-mail the ACPD to register your concerns. While the division doesn't mediate individual consumer complaints, all complaints are entered into the DOT's computerized aviation industry monitoring system and are charged to the company in question in the monthly Air Travel Consumer Report. In regards to today's Airline Practices.