This course will introduce students to some of the key concepts, issues, strategies and analytic methods of operations management as they apply to the provision of public services. We will focus on the logistics, economics and psychology of pubic service operations and address the central question of how services should be produced. Describe and apply methods and techniques to foster effective teamwork and demonstrate skills in working collaboratively. The course is based on learning by doing.
Limited reading is assigned, but much time is required to prepare course assignments.
These assignments will include case studies and field projects. Emphasis will be placed on oral and written communication and working in teams. Since this is an application course, students are responsible for a large portion of the learning process. Case analysis provides the opportunity to think, read, write and present ideas logically clearly and well organized. Students are required to participate actively in class discussion of all graded and ungraded assignments.