Participation is required according to standards and guidelines that are being developed. Agency personnel can now assist customers with the form rather than push paper and provide proactive customer services. Forms and permits will be processed faster, reducing waiting time for businesses to be up and running. Some reduced fees for registering online and more rapid response rates will encourage the use of the web. Possible legislative involvement and oversight is also being discussed with the legislature.
Policy is most government information is provided to the general public at no costs .
Some information provided to businesses is done at a nominal cost. Customer feedback, at this time, consists of the ability to communicate with the agency directly via email, or address issues or concerns directly with the state's webmaster. Initiatives are taken to either or both advisory committees for feedback and input. State agencies also look to these private sector CIO's for advice and best practices. Staff fear of change and possible job loss were alleviated through education and inclusion in the decision-making process.