If the Internet traffic charges the recipients incurred exceeds 15 hours in a month, the recipient will have to pay for the excess. SingTel will deliver the installation kits to the lead agencies monthly. SingTel and IDA will not be sending out any further notice to the recipients, lead agencies have to inform the recipients of all the necessary information on this scheme. The default password is the recipient's registered billing account number found in their telephone bill. Recipients who are current SingTel phone subscribers can refer to their pass bill for the account number.
Most lead agencies give the refurbished PCs to recipients free of charge.
Some lead agencies charge nominal cost. If the lead agencies do not have the resources to do the above, they can work with volunteers or commercial vendors to repair PC and provide IT training for the recipients. Donors can deliver their PCs to any of the collection centres or if the quantity of PCs to be donated is huge, the collection centres will arrange for transport to collect the PCs. This subsidy helps our non-profit lead agencies defray part of the refurbishment cost. If the lead agency feels that the PC recipients have already undergone IT training and are capable of operating the PC, the recipients can be exempted from attending the Basic IT Training.