Middle managers, on the other hand, will not be represented on the board, and they complained during last year's IRS reform debate that their views were given short shrift. Most IRS managers at every level are long-time agency employees. Their discontent has been magnified by the shifts in policy direction from Congress over the last decade, and by the limited promotion opportunities in the shrinking agency. It's widely believed that the agency needs new blood in its management ranks. But on the whole, most IRS employees seem enthusiastic about the changes.
Outsiders have similar comments.
But she says her clients still receive inconsistent treatment on occasion. In the end, it all comes down to information technology, the strategic tool that will enable IRS to carry out its makeover. Although the volume of the IRS' data is unusually large, this is not rocket science. It's simply what the managers at any large American corporation would expect of their information systems.