All field locations annually develop Work Plans, which are reviewed by managers to assess trends and patterns in financial crimes. The Work Plans also provide information needed to assess the Secret Service's success in meeting certain strategic objectives at the individual office level. These reviews can reveal ways to improve operational efficiency and effectiveness at future events. The Secret Service operates an automated system, which provides managers with performance measurement information on a recurring basis. Performance information includes both protection and investigative activities, and covers workload trends, resource utilization, and program process efficiency and effectiveness indicators.
Information is available on the employee, office, program, and Service-wide levels of aggregation.
This information provides the basis for an ongoing performance assessment of Secret Service program operations. The Secret Service is a frequent user of groups and committees that bring a diverse workforce together to analyze issues of interest to Secret Service management. These groups often make recommendations, which alter Secret Service policies and procedures in order to improve our program operations. Program Evaluations and the Strategic Management Process - Program evaluations provided information that was directly utilized by the Secret Service in updating the Strategic Plan. The review of field office work plans, performance measurement reports, post event critiques, inspection reports, and recommendations by standing and ad hoc working groups and committees contributed to formulation of the Strategic Plan's goals, objectives, and strategies.