Of course, others continued to outline their concerns, large or small. Two transferable management axioms were then in play. All people don't play hardball. They just want someone to know of their concerns. Then he noted that many of the others were satisfied with much less than he was prepared to offer.
Most folks are fair in their dealings.
To listen before we react. To treat our customers with personal care. Your call is important to us. The next available representative will be with you shortly. Ron Hull Willa Cather said, The history of every country begins in the heart of a man or a woman.