Yes, there are several options. MARC21 downloads are planned for the next full release of the site. You will be able to see reports that show how users are accessing the site on a monthly, daily, or hourly basis, based on the username or the IP address selected. Not yet, but linking arrangements are in the works. Click Technical Support to summon a list of contacts for locations around the globe.
Live technicians are available at the times and locations indicated.
At other times, voice mail, fax, and e-mail are alternative options. No, it's free to subscribers. You will find the HELP button on the top navigation bar on any page on the site. In addition, users may contact Technical Support if they require further assistance. Reed Elsevier Inc. All rights reserved.