The people at these locations have been trained to receive your complaint and to ensure it is forwarded to the Eugene Police Department for our action. Sometimes people do not feel comfortable making a complaint against a Police Department employee because of language barriers, cultural differences, or other reasons. Trained volunteers are available to act as advocates. They are members of the Human Rights Support System, sponsored by the City's Human Rights Commission. If you wish an advocate to assist you in the complaint process, contact the City of Eugene Human Rights Specialist, City Hall, Room 105, or call 682-5177.
Interpreters are also available.
If you choose to make a complaint, we will follow a formal process to ensure that your complaint is thoroughly investigated. If you mail your complaint to us, use the attached form to provide this information. When we receive your complaint, the Internal Affairs Coordinator will send a letter to inform you that your complaint has been received and assigned for investigation. In certain circumstances, an option open to you is to mediate your complaint. A Police Department supervisor may contact you to discuss this approach.