I am a very frequent flyer. RBA has promised to look into introducing frequent flyer schemes, up to now they still have not done anything about it. They are losing many passengers who now choose to fly Singapore Airlines especially now that you can have frequent flyer points with SIA for economy class. Passengers in the front row seats were blocking the aisles causing much delay in boarding. RBA should make it a policy to board all their flights by rows.
Most airlines do it.
Also, when I asked for Chamomile tea, I was refused it saying it was only for business class. As RBA does not serve liquor, they should at least serve the herbal teas, as it is healthier than coffee or tea. Quite often a particular flight has few people in the queue while other queues are very long. With computerisation, I would have thought that for RBA flights, one would be allowed to check in at any counter. The other thing is that there should be a counter for passengers with a no luggage to check in .