For general system problems, mail should be sent to 'helpdesk', explaining the nature of the problem. Since staff are often required to be in other parts of the building, attending the ITU office in person is not guaranteed to yield results. We, however, always read mail. A guide to using the Research network may be found on the web under the Department's home page and are also available in printed form from the Departmental office. The Unix machines are also used for mail and WWW services and, in some cases, as compute servers.
Network availability extends to all the undergraduate labs.
Undergraduate users are provided with accounts on the Novell servers and Unix servers which they will use through their entire undergraduate programme of study. Accounts are automatically created for undergraduate users at the start of the academic year. To get help, students in laboratories should approach the lab staff or tutors in the lab first, failing which mail should be sent to 'helpdesk' explaining the nature of the problem. Guides to using the Novell network and Linux may be found on the web under the Department's home page and are also available in printed form from the Departmental office.