They will be able to contact the proper personnel. The experimenters are strongly discouraged from contacting support personnel via direct email or by direct contact for serious problems on high-availability systems. Operators are available at all times. Operators will log the call and track it. 3. email may be sent but it is oftentimes not read for long periods of time.
Operators have the ability to contact the appropriate support people and vendors as needed.
Additional resources, if required, will be called in. The Operators who answer x2345 will direct experimenters to this number if it can be determined that the problem is such a hardware problem. Standard Fermilab procedures are to be used to get broken monitors repaired, worn out tapedrives replaced, etc. Network problems can also be reported to x4373. Local system managers responsibilities.