They are shifting their focus from process to results, and from merely following the rules to serving customers. This shift to results has direct implications for how we design and use our human resources management systems and practices. Organizations and their leaders must accept the fundamental premise that our people are our most valuable assets. People do the work. People make new technology efficient.
People provide excellent customer service.
And it is people who deliver results. My view is that aligning HR means being as strategic about your people as you are about your goals, indicators, budgets and technology. I think too often this leads to some rather fuzzy thinking where we all nod and appear to agree on whatever is being put forward. It simply means evaluating each HRM program or practice by asking if its outcomes are moving the organization toward its goals. This means your goals are driving HR, and HR will make achieving your goals possible.