Alfa Laval won't put a figure on the savings it expects from eStore. According to Claren, the real motivation behind the initiative is to improve the level of customer service. Experts say that savings on order processing and administration could be in the neighborhood of 30 percent, however. Pollard believes most corporate managers are still reluctant to share information with customers and suppliers. There's a real lack of trust, he says.
People like to play their cards close to the chest.
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