The problem with most documentation is that nobody reads it. We can show you how to solve this problem. Kesteven and Associates can help you produce documentation that works .
Readers are customers.
Your documents have to fight for their attention. In particular, your entire quality system is just an expensive fiction. We'll show you how to produce documents that your people will want to use. Timeliness is the counterpart of readability. If no-one reads the document, then updating it is never a priority.