While many agencies have voice mail, its use is critical to its success. An agency policy should exist for proper usage. For example, the policy should mandate that all voice messages must be returned on the same day. If it is necessary to transfer the call, the customer will be asked if they would like to leave a voice mail message. This saves the service desk from handwriting all the messages about lessons and times.
People can choose to leave a voice message for their tennis pro.
Voice mail messages can be called and checked by staff from any site at any time. The system is only effective if messages are answered. Proper responses are expected by staff at all times. These are just a few examples of ways we can use new technologies to improve our park and recreation services and facilities and reach new audiences. Perhaps your cable station is the answer.