He held numerous meetings with diverse groups of Olive Garden frontline employees in order to improve communication, share ideas, and set priorities. We are clear on each individual's role, accountabilities and key performance measures. We do not compromise standards in selection, training and job performance. We only hire people with the skills and potential to succeed.
People advance from training only when they have demonstrated the required competencies.
Peer interviewing helps us select the right people for the team. In the process of making a change we seek the opinions of those closest to the action, listen and value their ideas. Everyone should expect regular, ongoing training opportunities to sharpen and advance their skills. When accountabilities are not being met, we act quickly.