The hot keys not only improve the speed and accuracy of data entry, but can also be programmed to branch to other sections of the script depending on the prospect response. The Windows Dialer contains a total Reporting package that allows the marketing Supervisor to generate important performance information. The Reporting module will generate reports for shifts, queries, campaigns and agent productivity. The marketing Supervisor will be able to accurately determine the results of the marketing efforts and which agent provided the results. The marketing Supervisor can define the criteria for each report, such as date, time, agent, etc.
Reports can cover hourly, daily, weekly monthly or other selected time periods.
The Reporting module displays the information in text and graphical formats which makes interpretation easy and efficient. The client can use the provided Access database or third party programs such as Report Smith or Crystal Reports to develop and generate reports more tailored to their operation. The Import module makes database loading and updating a snap. Desired data fields from the outside list are merely dragged and dropped into the appropriate campaign fields. The Windows Dialer does not have a specialized format that make the client dependent on a specific list vendor or expensive technical support to input lists and dial records.