Things like how many letters in a name to be chip-carved, more than one name, is the animal in a miniature setting, how many sides of an urn to be carved, decorative splines included or not, and how many personalizing options selected. I have to see what you want to quote a price. Let me know if you want larger or smaller sizes. If I do not seem to reply promptly, I assure you it is a computer error. Please e-mail me again, as I possibly didn't get the message, or you didn't get my reply.
Problems are rare, but they do occur.