The Donor holds a lot more resources, and will be giving them to your organization during the course of the game. The player at the other end of the table is the Client. Run game again. Players will sometimes hoard cards in the hope of meeting their departmental objectives. There is no focus on the customer.
Players compete simply to meet their own departmental objectives.
As the rounds progress, players begin to cooperate and have a sense of trust that the other players are engaged with them in meeting the customer needs, not simply meeting departmental objectives. As they implement their strategy and engage in conversation and cooperation throughout the fiscal year, the number of useful products increases dramatically. Teams often go from producing no useful products to producing the maximum number of useful products. The teams are accomplishing more, yet they are using exactly the same deck of cards, and hence, exactly the same resources they used in the first fiscal year. The difference can be found in the waste rate.