Assures construction standards are communicated with the client. A plan layout template provides the user the ability to roughly identify what elements are affected by the permit. Construction standards are defined for the identified project elements and incorporated into the permit. 2.6 Manage and track communication between agency and customer Establish business process for receiving, routing, responding, and tracking communication. Set up web based smart form that assures linkage with permit number and provides intelligent message routing.
Internet access Provides alternative means for applicant communication.
The city solution needs to assure complete communication tracking and logging that is accessible by all authorized staff. Communication should be automatically integrated with the project log. A document management system would facilitate this process. On-line Permit Status Tracking Implementation of permit workflow tracking that defines the processing steps and tracks current status or permit processing. Timely posting of permit processing milestones within the permit tracking system.