CSC's team of software designers stepped in to develop a unique solution using the Company's unique Web Call Center technology. Professional customer service representatives at CSC take incoming service calls and match them to individual properties contained on a huge database. Emergency situations can be dispatched quickly with an outbound call to the local property manager. Best of all, information is stored and accessible on-line to all interested parties, at any time during the process. When the work is complete, all information is recorded and the work order is closed.
Regular maintenance is easier to schedule, too.
Engineers need only check the historical record pertaining to a property to determine what service is required. They now sell the program to other property management companies and report that tens of thousands of properties are already covered by the service. Count on CSC .