Able to solve customer problems without unnecessary referral to higher levels. Lack of customer complaints. Prompt resolution of customer complaints Provides feedback to customers on progress of query Obtains feedback from customers during and after completing work Acts on customer feedback promptly as necessary Contribute ideas for service improvement. Written communication clearly formatted, free from grammatical and spelling errors. Oral communication, clear and courteous.
Interpersonal skills Demonstrates effective listening skills.
Demonstrates respect for others. Computer literacy Demonstrates competency in use of appropriate computer software. Demonstrates competency in use of appropriate computer hardware. Displays appropriate key stroke rate for effective work performance.