Policy and program staffs must be equipped with the ability to innovate as well as get the maximum out of information technology. Managers and employees have discovered that they must shift their focus from process to results, and from merely following the rules to serving customers. Agencies are coming to realize that our people are our most valuable assets. People do the work. People make new technology efficient.
People deliver results.
The fact is, to meet the needs of the 21 st century workforce, part of every employee's job will be to keep learning. Continual learning and development are the keys here, with a focus on the skills and competencies that will improve results. As an employer, we must ensure that our people are successful in their work. And for employees to be successful in an ever-changing world, they must be able to learn, unlearn, and relearn. That, in and of itself, is quite different from past workplace learning and development challenges.