Quality starts with People.
Instead, it should focus on improving the more indirect value characteristics of the organization such as trust, responsibility, participation, harmony and group affiliation. The concept of empowerment is based upon the belief that employees needs the organization as much as the organization needs them and that leaders understand that employees are the most valuable asset in the firm. Participative management has become a key word in empowerment. Employee involvement teams, which consists of small groups of employees who work on solving specific problems related to quality and productivity represent one way of particpatitve management. Whatever the definition is, participative management requires responsibility and thrust to employees.