Some training was perceived as applying to an en tire service, while other elements of training seemed most applicable to a single task. When this was the case, a note was made. A few of the standards were reviewed with this in mind. Procedures Procedures differ from standards. Procedures are established to help insure that work is done properly and that all involved in the process know what to expect from step to step within a task.
Procedures focus most often on effort rather than on result.
Units also have developed local procedures in sync with the BPM to meet the ser vice requirements unique to their own collections and primary clientele. It is important that the result of the performance of library and local procedures meet the standards set librarywide. Standards Standards focus on the result of effort by establishing basic measures of quality, timeliness and other characteristics of the product. Some standards for library work are totally developed internally, while others are adhered to because of our participation in the larger, shared world of librarianship. Indicators Indicators are those data which can be used to determine whether or not a standard has been met.