English College 2001 All-new, expanded, modular. The Academy Our FREE, online training centre where you can study computer applications at your own pace. Provided as a free service to the Internet community. Now users can submit Trouble Tickets directly from their PC s without having to contact a Helpdesk operator. Just select from over 20 problem types, click yes or no a few times, and submit.
Every Ticket arrives in the database with a comprehensive list of technical data attached.
This really helps. Feedback to the Client is automatic - whenever you do any work on a Ticket, the Client is informed, and informed clients are happy clients. If you need outside help to solve a problem - Escalate the Ticket to your preferred external consultants. The Internet-capable Computerised Testing system with ALL the features. All the features any teacher could need, with full reporting, tracking of student performance and security.