Let's not get information and knowledge too confused. For one an IRM audit may suffice. For the other, it may require competence mapping. I also shudder at the use of audit, which implieas a significant investment. I much prefer a rapdi assessment, identifying areas of greatest leverage e.g. in knowledge flow bottlenecks, knowledge sources etc.
Quick wins are what gets the concepts takjen on board.
Represent knowledge so it can be stored, distributed, annotated and accessed. Abstracting and generalization without loosing critical context. One company I know specialises in information refining using the techniques of content analysis. Don't sideline this. This is a CSF in itself.