The company has seen turnover grow to SR 22 million in 2000 from SR 4.9 million in 1998, its first year of operation. Turnover of SR 45 million is being targeted for 2001. What Elite provides is software that allows companies to get better control over their IT systems, so that they can reduce system downtime.
People expect a solution to problems in no time.
The more competitive nature of business and the arrival of the Internet are also changing the rules. A few years back, Eid says, a few hours of IT downtime might have been manageable. Not so now. Each brand is considered to be 'best of breed' in its particular field, such as Peregrine for infrastructure resource management and ISS for security management. The company's approach to the market is to hold workshops with customers at which their needs are defined.