Individual problems are responded to based on severity. To report a problem or service request, please call the OIT Help Desk. The technician on duty will take your call and may be able to resolve your service issue while on the telephone. If not, our technician will ask you the following information and log your call in our Help Desk software, DKSystems. Our highest priority is responding to problems in student computer labs, or when a whole group is down and cannot work at all.
Every attempt is made to meet deadlines.
The same procedure as above will be followed. A message may be left on voice mail. The same procedure as above will be followed. After a problem has been resolved, you will receive a call back and a mail back to certify that the problem has been handled correctly.