Effort is made to ensure consistency in the quality of care and services. Following an examination of the region s aging population two plans were developed, one for seniors services and one for long term care facilities. Clients and families were surveyed to determine level of satisfaction with admission processes with positive results. There is good orientation to facilities, units and routines. Clients are thoroughly assessed by the interdisciplinary team during the first few weeks, and a care confer ence is held within six weeks of admission.
Documentation is comprehensive and complete and includes informed consent.
Issues of duplication of information are being addressed. Interdisciplinary collaboration is good at all sites and is strongest at Evergreen House because of the complex nature of its clients. Resident and family councils are well established, active and meet several times a year. Clients and families are encouraged to become involved in all aspects of care and service. Support is given to the plan to adopt an enhanced abilities approach to care planning for implementation across the region.