Information is used by all functional areas across the bank. Since the Technology Department manages the information resources of the entire company, it is in an ideal position to lead. In addition, the Technology Department is charged with maintaining existing systems and developing new systems that serve the needs of the business. Visible and continuous support from top management should greatly increase the chances of BPR success. If top management does not visibly support BPR, politics will destroy the project.
Most people are afraid of change.
If given the opportunity to resist change, many will do it. Moreover, changing the way business is conducted will not be tolerated without top-level approval because top management is in charge of the business. If those involved in the process are not part of the project, they will resist changes and, most likely, sabotage the BPR effort. After all, they are the ones who will most likely be impacted by the changes. Choosing a BPR project that must work should increase its chances of success.