This is a newly formed office. An assessment plan for the office will be developed and implemented to some extent by the next reporting period. The Office of Information Technology has leadership, advisory, oversight, and coordinating responsibility for information technology services and activities for the University of South Carolina.
Goals Develop IT organizational, governance, and communication strategies.
An effective IT strategy will require clearly identifiable leadership, whose authority, accountability, and responsiveness to University needs are well-defined and broadly understood. This leadership will be best informed in its decisions through regular dialogue with students, faculty, and staff who will be affected most directly by evolving IT practices, procedures, and policies. Effective dialogue will require a clear communications strategy. A customer support team will identify best-practice customer service approaches and incorporate them into IT support activities, using customer feedback and feedback from industry and higher education customer support activities. In conjunction with the Council of Academic Deans and Administrative Council, the Office of IT will create an IT governance structure.