Gray explained that express bus service is tailored to get commuters to work for specific start times and to provide return service when they get out of work. It also meets the needs of people who work flex or extended hours. If the boss comes in and puts something on your desk a half-hour before quitting time, most people have to stay and finish it these days. Most express routes make between one and three stops, so commute trips are rapid. The bus interiors are another point about which Gray faces commuter misconceptions.
Most people think of city buses with side-facing seats and standing room only.
They have big picture windows, air conditioning, reclining seats, lavatories. They have the design of a Greyhound bus, not a city bus. Norb Saegaert takes an express bus from Vernon to Hartford. It s extremely comfortable, the drivers are all real good folks, and most of the riders are very friendly. I d highly recommend it to anyone.