Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution to a consumer's problem. If we decide your complaint should be handled by another agency, we will forward your complaint to the appropriate agency and tell you where we sent it. If we believe the business may have violated state consumer laws, we will contact the business and may also start an investigation. In some situations, we may send the business a formal warning notice. If it is a serious and widespread violation, we may recommend the case for prosecution to the Department of Justice or a district attorney.
Further action is their decision.
Our investigations may lead to prosecutions which can result in convictions, fines, imprisonment or restitution to victims. However, judgments and money awards can only be made by the court system. Please remember that consumer laws only provide protection in some areas. We cannot give legal advice or serve as your private attorney. Keep copies of your letter and all related documents and information To the top of this page Contact the Department of Ag, Trade and Consumer Protection by email.