It could be that you installed a program wrong. Read the literature that comes with the software, and pay close attention to the installation instructions. Check Your Cable Connections. You'll feel foolish complaining to a technician about a problem if a loose cable is the culprit. If You Can't Figure It Out, Call Technical Support .
Many new computers come with free phone support - at least for a brief period.
If you don't have free support, check into the charges. It might be worth paying a small fee to avoid packing the system up for a trip to the computer store. Know What Equipment You Have . This may seem obvious, but it's important. Be prepared to give tech support employees your computer's make and model.