Incidents become resolved company-wide, feedback leads to product improvements and those changes are updated for the entire enterprise. From combined data, well structured analytical information is easily and quickly culled, allowing management the ability to decide how and where to develop business. The call center module turns the center into an interaction hub, managing calls, resolutions, status and notifications. As with the service and sales modules, multiple databases can be simultaneously accessed to provide rapid resources. The Applix solution brings the customer's characteristics, needs and dilemmas to life while pulling together the appropriate knowledge needed for effective action.
Marketing can target promotions to specific installed customer products and services.
Sales can propose more appropriate products given customer service histories. With knowledge of customer order cycles, Service can recommend precise service level agreements and service scheduling. These abilities translate into accelerated customer acquisition, long-term retention and increased revenue streams. Applix Enterprise expands and enhances your ability to prepare for and meet customer needs. As a result, you win and keep business while staying ahead of the competition.