Experience with scm skills and Rational's Clearcase software is a must. Three or more years of progressively more responsible experience in providing technical assistance to technical infrastructure and applications computing project teams. An understanding of technical skills within area of responsibility and the ability to work independently. Ability to receive ideas, thoughts and information without interrupting. Ability to concentrate on detailed assignments and to work independently, even with distractions.
Reviews work for accuracy and completeness.
Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations. Ability to persist with a specific course of action and to commit the time and effort required to complete assignments in a timely manner. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Ability to present written information in a clear, concise and organized manner.