The firms I visited who were using PC Docs were having similar problems to those in my firm. These problems include that at times PC Docs is too slow, at times it freezes, whilst at other times it has been unable to find documents that have been saved through text retrieval. Even today at work I needed to find a document in PC Docs. I carried out a text search and the result showed that there was no record. I knew the document existed in PC Docs and by scrolling through all my documents I was eventually able to locate it.
Document management is vitally important to a law office.
Documents need to be prepared quickly and accurately and retrieved when required. This is an area that needs improvement to ensure that lawyers can free up their time for higher return activities such as marketing and client recruitment. The less time spent in creating, storing, and retrieving documents due to problems with the computer system, the more productivity will increase. I wonder why it is that when we go and buy a new car we expect it to run for probably 3 to 5 years without a problem, however, we seem to accept problems with computers even if they occur regularly. Legal firms also are using computers for accounting.