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No other copies may be made. Educational institutions may obtain permission to make multiple copies for classroom use by e-mailing us with details. All other rights for use or reproduction of the contents of this web site and articles is reserved. Articles by Randy White, CEO Obsolescence and Real Estate Workouts, Tunnel Vision, Workout Professional Association, Spring 1992. Managing Property for Zero Defections, Urban Land, ULI, July 1992, co-authored with Miles Hutchinson.