There are a number of questions you might ask when considering a home care service. This means that the organization has voluntarily sought accreditation and is committed to providing quality care. Medicare-certified programs have met federal minimum requirements for patient care and management. Because of regulatory requirements, services provided by these agencies are highly supervised and controlled. Medicare certifies only agencies with skilled nursing care.
Most states require licensing of home health agencies.
Ask for specific names and telephone numbers. A good agency will provide these on request. Talk to these people about their experiences. Also check with the Better Business Bureau, local Consumer Bureau, or the State Attorney General s office. If the agency imposes up-front conditions that do not feel comfortable, that may be a sign that it is not a good fit.