Hospitality takes on many forms and there are a number of words that help define it.
But the truth of the matter is that hospitality is more then words. It's part of a person's character. How they think, act, and respond. I have to agree that there are some hotel locations and employees that do miss the mark when it comes to providing hospitality to their guest but a blanket statement about the industry and employees in general is a bit off the mark. There are many quality managed and staffed properties that exceed guest expectations on a regular basis.