Employees need support and leadership. Every management decision makes employees' lives easier or ties their hands. This training program is for management who want to make money and create a company culture with service by motivating, training, and enabling their employees to deliver excellent customer service. Sales turn prospects into new customers. Service turns new customers into repeat customers.
Happy customers are much easier to deal with than irate customers.
This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier. We need some stress. The key to stress management is managing emotions and physical energy. This seminar is for professionals who want concrete strategies for maintaining emotional and physical vibrancy even during the busiest times. New topics can be added.