Objective Timeline Action Plan Outcome Measure 2.1 Assess front desk staffing and training needs. Data collection begun. Staffing recommendation made. Three or more training sessions held for front desk staff. Training session held.
Loans certified by analyst are compliant with all policies and procedures.
2.3 Train Assistant Director of Financial Aid in needs analysis, awarding and packaging. Training session held. Files reviewed and awarded by Assistant Director are compliant with all policies and procedures. 2.4 Hold bi-monthly staff meetings. Topics covered based on staff input and needs of department.