Strike a balance between focusing on the long-term strategic plan, outstanding customer service, employee morale and profits. A healthy balance is important to the long-term success of the organization. In many organizations there are simply too many people dealing with things like accounting and human resources. While there needs to be enough people to perform the necessary tasks, there should be only enough to do them effectively. It is critical for managers and owners to remember what they tell people and keep their word if they make promises or agree to take some type of action.
Employees expect their bosses to follow through on promises made.
Unfortunately many managers will tell employees what they want to hear just to make them temporarily happy or because they are afraid to tell them the truth. This is a big mistake. It is important to be honest and open with employees and not make promises that can't be kept. The impact of being honest and open with employees should pay off over the long-haul. On the other hand, not keeping promises can create major morale problems leading to losses in productivity.