This has lead to workstations that require information in ways or sequences the customer does not want to give it, as well as to a reduced experience, training, and operator customer service profile that is simply unsustainable. Meaningful productivity improvement begins with a truly clean slate, meaning that developers must dismiss their personal views as to what old technology must be discarded and what new elements should be introduced, and approach improved ways to deliver those things the customer truly wants to buy. Despite the many flaws one can identify in legacy CRS-based workstations, much of that technology has been refined over many years and left a permanent imprint upon operator and customer expectations. The focus should first be upon enhancing and extending the tools that already work, before one discards everything and starts over. An agency's ability to pay for the next generation tools that are essential to lowering costs has been substantially reduced in recent years, yet the issues and benefits remain clear.
Progress awaits only a better technology development process.
Library Copyright 1974 - 2001 by David J. Wardell. All Rights Reserved.