The Top Ten Tips for Using Non-Verbal Behavior to Improve Your Relationships by Dr. Clare Albright, Psychologist and Professional Coach Excellent communication skills are the key to success in your personal and professional life.
Research shows that non-verbal communication is actually more important than verbal communication.
Stop and ask the other person what their non-verbal behavior means if you are uncertain about it. It is more effective to be 'in the moment,' tuning in to your audience, than to drone on with what you were trying to say. Use the tonality of your voice the way that a musician uses an instrument. When you are expressing love you can speak in soft, lilting tones. When someone is crying you can speak with a 'crying' sound in your voice.