MRC Phone Main MRCPhone is a modern CATI Telephone Center that reflects 15 years of experience.
Project managers rave about our ability to meet deadlines and deliver unimpeachable data.
We know that in the hands of a talented interviewer, the survey tool becomes an instrument for clear communication. It is the interviewer's job to make the respondent feel comfortable with expressing his or her feelings about the topic under investigation. MRCPhone Research Associates are selected for their skill at this work and are trained to encourage respondents to express their feelings and to avoid biasing respondents' answers by the imposition of any subtle pressures that might affect responses to survey questions. Each new associate receives 48 hours of training in the MRCPhone Training Institute. Quality is assured with a high-tech approach to monitoring which includes simultaneous remote onscreen monitoring and online monitoring.