In a recent survey, Gartner Group, Inc. estimated that 25 percent of companies surveyed bad not started their Y2K program Of the remaining 75 percent, most have completed only the initial phases of a Y2K initiative. With less than 17 months before January 1,2000, many systems are already producing errors. The hospitality industry will begin to see these issues in reservations during the next few months. It's such a simple problem, someone will come up with a simple solution sooner or later. While many specialized tools have not been developed, there is no silver bullet that will solve all our Y2K problems.
Many hospitality companies have software that is compliant, but system interfaces.
With all the small system variations that exist at the property level, the effects may not be catastrophic, but likely annoying or serious. Our core system is a package and our vendor says it is Y2K compliant. If the package is important to your business testing of the package is essential. It becomes a complete system issue including hardware, software and interface components. There are literally hundreds of combinations among POS, PMS, PBX, call accounting, purchasing, inventory, group sales and electronic time clocks.