Terminals and shuttles are well-equipped for disabled passengers. Passenger Terminal buildings contain duty-free shops, restaurants, bureaux de change and other amenities. The journey takes approximately 35 minutes from platform to platform and about one hour from motorway to motorway. Shuttles run 24 hours per day and four to five trains run each hour at peak times. Services run every day of the year.
Motorists pass through customs and immigration before they board, with no further checks on arrival.
Fares are charged according to length of stay and time of year. The price remains constant throughout the day and applies to the car, regardless of the number of passengers or size of the car. Lower rates apply to motorcycles. There are also many promotional deals available, especially outside the peak holiday seasons. Tickets may be purchased in advance from travel agents, or from Eurotunnel Customer Services in France or the UK with a credit card.