I told her we had up to 30 days to return the money. It s right there in the contract. But Kissane said she was never told her application had been denied based on her credit. Instead, Kissane said, she had been told by Rogers her application had been submitted to the corporate office and had been approved. Rempher said Kissane s treatment by both Rogers and Blanchard is unfortunate and does not reflect the company s business philosophy.
Professionalism is important for our company, both in terms of personnel and attitude.
Confirming Kissane s refund had been expedited from the company s corporate office in Reno, Nev., he said customer confidence was important and remains a high priority. Although Kissane said during a telephone interview Wednesday she was happy to get back her down payment, she said she is concerned others may not be aware there could be a problem with their credit applications. Blanchard at first said the applications of several customers had been destroyed, but later recanted, insisting Kissane s was the only case in which the application was destroyed and the money taken. That worried me. Problems plaguing Homes America are limited to the South Pacific Highway store, Rempher said, and are not shared by either the White City or Klamath locations.