During this session, you will study the role of the financial manager in making the firm's investment and financing choices. You will learn how to increase firm value through the development and implementation of appropriate decision-making rules. The session will also explore methods for enhancing firm value through financing activities. Key topics include valuation, measuring investment return, leverage, financing options, the choice between debt and equity financing, and capital formation. Techniques for assessing the firm's financial health will also be addressed.
Most organizations speak openly and frequently about quality service and customer satisfaction.
However, most managers have difficulty defining these terms and even more difficulty in measuring them. In this session we define quality and customer service and illustrate proven methods to develop a measurable quality and customer-driven culture in your organization. The focus of this session will be an introduction to the issues in international business and exploration of the global environment. You will discuss some of the managerial problems in planning, implementing and controlling international activities. Topics include understanding the different managerial mindsets, entry modes and cross-cultural differences.