Increasing problem-solving capabilities by allowing people to build on the knowledge of others. With Customer Intelligence, you can maximize the problem solving effectiveness of your customer service agents and customers. Improving productivity levels by empowering your customer support representatives and customers with flexible and intuitive problem resolution and instructional knowledge tools. Distinctive Features Comprehensive Functionality and Access . Customer Intelligence offers comprehensive knowledge management functionality including authoring, capture, retention, retrieval, notification, and life cycle management.
Portals provide a personalized view of knowledge based on the requirements of the consumer.
Thus customers, customer service representatives, managers and knowledge authors all have access to the information in which they are interested in a view that best supports them. Human Touch . Customer service representatives and customers benefit by single-click navigation from the portals allowing you to gain easy access to the information you need. Integrated Database . Customer Intelligence uses one integrated knowledge base supporting all knowledge tool functionality.