Read and ask questions. Let existing distance programs on your campus, particularly graduate programs, know you may be getting phone calls for them, and work out arrangements for handoffs. Know how students receive class materials and tests in a timely fashion, and be able to suggest changes for improvement. Suggest campus offices, faculty, and staff who should know about the Indiana College Network, and work with ICN personnel to make sure materials are sent. Get to know other university or college staff working with distance students and maintain a dialogue throughout the semester.
Ongoing communication improves on-campus services.
Recognize when the work becomes too overwhelming in light of your other duties and train other staff to work with students taking distance courses, or seek assistance from your IPSE Working Group member. Attend meetings of the Coordinators or keep up with all meeting minutes and messages. Make your voice heard to make improvements for distance students. Practice civility with all Coordinators who seek answers on a student's behalf. You may need their assistance in the future.