Technology is the last aspect that was researched. This variable was operationalized by distinguishing the employees' use of the company's website, if there is one, and whether or not the site contained employee-related information. Also dealing with technology, the use of e-mail in companies was reviewed. The research showed that even though more companies are using technology to communicate, verbal communication in the workplace cannot be replaced. In today's organizations, employees receive information very differently depending on a variety of factors that determine the environment of the workplace.
Many variables affect the way that internal communication takes place within organizations.
With technology advancing everyday, many companies are using new technology to their advantage. Some have begun using e-mail and web sites to get their information to their employees and external publics quicker. Building virtual communities can build strong communities. Another factor to consider when looking at a company's use of technology is whether or not the use of technology is dependent on employee status in the organizational structure. The structure of a company, its corporate culture, and organizational environment influence the use of informal and formal channels of communication.