At the moment, Denman's company is doing videotaped discoveries for AIDS patients suing the Red Cross after receiving tainted blood. The concern is that patients and witnesses may not live long enough to see the case go to trial. But we've been praised for our sensitivity and compassion. As well, a high percentage of the reporters are Chartered Shorthand Reporters, meaning they're certified experts, Denman says. My reporters are the best paid in Toronto, I know that for a fact.
Nobody ever leaves here to go somewhere else.
That along with a few other touches, like no cancellation fee if discoveries are postponed and being the first to offer free computer disks containing transcripts. Another way to do that is to occasionally take pro-bono work, Denman says. The goodwill generated by doing pro-bono work is so far above and beyond any amount of advertising you could do. For example, Denman and her lone male reporter, John Waddell, flew at their own expense to Nova Scotia to record the initial three days of the inquiry into the Westray mine catastrophe. The later stages of the inquiry were put out for tender.