Volunteers can often be placed in positions of trust with those who are vulnerable. Volunteer centres can help agencies understand their responsibilities and therefore reduce their exposure to legal liability. There is a fine balance between creating the right protection and discouraging people from volunteering. Volunteer centres work with the community agencies to share examples of best practices both locally and from other regions so as to streamline the process while emphasizing protection. Volunteer centres increase the efficiency and effectiveness of matching community agencies and volunteers.
Many agencies depend on volunteer centres to help recruit volunteers.
Some agencies may not have enough public presence or resources to recruit the skilled people they need. At the same time, the positions may not be immediately appealing to potential volunteers. Acting as a clearinghouse, volunteer centres can assist volunteers and agencies connect with one another. Traditionally, referral counsellors at the centres have delivered these services, but increasingly volunteer centres are reaching out by providing satellite offices, developing computer databases that are accessible through libraries, as well as posting information on the Internet. Volunteer centres help volunteers and managers of volunteers perform their jobs more effectively.