We will repeat your order back to you and assign it an order number. Listen carefully and correct any error at that point. If we have any doubt about the meaning of your order, we will call you back to re-confirm your intentions before placing your order. Please call us to verify your open positions, net equity and margin requirements as often as you feel necessary. We want you to succeed in your trading activities and hope to provide you with the information you need to do so.
Mistakes can be costly in our industry.
For your protection and to insure accuracy, all calls are recorded. We make every effort to assure that every order is correct, and we will take full responsibility for our mistakes. However, if you are at fault, we expect you to take full responsibility. Please see our order guide for explainations of the various types of orders and our exchange guide for a listing of which orders you can place on each commodity exchange. See the contract specifications for specific market hours.