This update process was complex and time consuming. Because we didn't like the system there was no point in rolling it out to more dealers. There was another problem. The system was not Y2K compatible. One month later we stopped taking fax orders.
Most showrooms are open weekends.
Now a dealer can get an immediate answer, even on the weekend. With the fax system we had to enter all the orders manually. If the fax was difficult to read or if a part showed up on our data entry screens as out of stock, then we would call the dealer to discuss the alternatives. Now we don't have those issues. I estimate that at least one full time person can now dedicate his or her time on other customer service matters.