Home Business . That obviously would not do. A single television commercial could send thousands of calls to the line within minutes of airing. Not one is a Hallmark employee.
None works in the company's Kansas City headquarters.
Neb. And if Hallmark and Convergys communicate well and train Convergys employees correctly, there's no reason Hallmark customers should ever know or care about the arrangement. Such is the nature of successful outsourcing. Outsourcing became a business buzzword in the 1990s. But, as with Hallmark, the outsource provider often works undetected by the customer. The outsourcing industry is scattered and, in some ways, hidden.