Dealing With Anger Even with a consistent routine, children still get upset and throw tantrums from time to time. But, as a parent, you don't take it personally. You expect kids to be emotional. It's human nature. Likewise with homeowners.
Explosions are inevitable during a large remodeling job.
When clients vent their frustrations at you, especially over something that wasn't you fault, you can't take it personally. If you become defensive or confrontational, your relationship will suffer. The homeowner will lose faith in you and you'll be convinced that you're saddled with the client from hell. Instead of fighting back, step back. They are even going to be irrational at times.