Make sure the technical support staff is knowledgeable, non-judgmental, and very available during the transition period. Don t expect too much too soon. Let employees become familiar with the new technology before expecting them to use it on a daily basis for things such as run reports. Provide more extensive training opportunities for employees with interest. The hour after lunch is the death hour for classroom training.
People are often sleepy and inattentive, and class participation can be a struggle.
Let them know ahead of time so they can prepare. Offer small refreshments to students, such as coffee and hard candy. Rotate crew training times so that the same crew is not always in the after lunch position. Encourage the after-lunch training group to eat a lighter meal on training day. Try offering a light lunch as part of the training.