The software ran every night all right. The only problem is that it didn't save any information. A whole year's worth of records, appointments, payments, etc. are gone. They were going to send the hard drive to some specialist in hopes that the information could still be retrieved. I did, however, suggest that if they were going to continue to use PC's they might want to consider getting a CD burner for backup which brings me to the second part of this column.
Many people have irreplaceable personal paper documents.
The kind and number are as varied as there are people. I remember once in high school when a friend's purse was stolen. In her purse she had the only existing photo of her older brother who had been killed in a car accident. She was devastated and the photo was never found. In this day and age she could have secured that photo in any number of ways, using a computer.