However, litigation is expensive and time consuming even for simple claims, and, as a result, insurance companies would rather settle cases than go to trial. Speaking with insurance adjusters In the aftermath of an accident, victims are often emotional and helpless. You may be a little woozy and dazed from medication or under stress because of concern about injured loved ones. Experienced insurance adjusters know this and may try to get information from you at your most vulnerable moments. You are not required to reveal any additional personal information.
Insurance adjusters can be pushy and aggressive.
You should be just as firm in your responses. Politely let the adjuster know from the start that you do not plan to say much. I'm still seeking treatment and haven't fully recovered. It's not appropriate to discuss the accident until I have accurate and complete information. Keep careful notes of any conversations with the adjuster, including the date of the discussion, the matters discussed and the topics of conversation.