In our world, we need to establish good customer service techniques and habits. In this article, I discuss what customer service means to the growing business and how to transform a snarling consumer into a beaming buyer. Mrs. Smith is handing over the credit card, or signing her name to the check, so she has the final say in how you're handling the sale. This is far too obvious to comment on, except to say that customer service goes beyond a generous smile, and a quick answer. Below are some guidelines to keep in mind every time the little bell goes off as the store door opens.
Many customers are unsatisfied, because they expect one thing and receive another.
So William gets Joe's help during tax season. Let's change this around a bit. Less strong on the salesmanship but completely honest. William is ecstatic, because his expectations were based on a comparison of last year's return, not based on what Joe thinks he can get him. So, be careful with what you guarantee, because you will be apologizing and refunding in the long run.