We train them to recognize that the physical skills are only part of the experience. We train them to reveal skiing and snowboarding as a world of constant discovery both on and off the slopes. If we, as an industry, want to grow our sports, we have to sell them creatively. Once on snow, coaches focus on positive aspects of a guest's abilities and relate skills they already know to skiing or snowboarding. The pace is slow and reassuring.
Group sizes are typically a maximum of six, to ensure plenty of personal attention.
After about 90 minutes, the guests are brought back inside for a break - to relax and to make equipment adjustments if necessary. After the break, the group returns to the hill for approximately 90 minutes more. After the clinic, guests are invited to relax by a fire in the lodge with their group and pro to chat about their progress. At the company's other resorts, existing spaces have been modified to provide new skiers and riders a similar experience. More centers are planned at the company's other resorts as the program grows.