The failure of the student to attend the course, without prior written notification, is interpreted as an unauthorized student withdrawal and is subject to full payment of fees. If Canberra cancels the class, the customer is not subject to any cancellation fees. Cancellation by the customer must be received in writing one month prior to the start of the first class to avoid any cancellation fees. Certain classes may start earlier or end later. On-site course times can be modified, subject to prior agreement between the instructor and the customer.
Most courses are somewhat flexible in terms of course content, and are readily customized.
To assist you in planning a site-specific course, the Department will send you a course outline so that you may select the topics which are of interest to you. Our staff will work with you to ensure your training requirements are met. An estimate of the amount of time necessary to prepare a specialized course will be specified in a quotation for the site-specific training. All customer-requested modifications are subject to approval by the Department. Upon acceptance of the course outline and the issuance of a purchase order, relevant documentation, student handouts, and instructor presentation materials are prepared for the course.