Employees rise to the highest level of customers' needs when the work culture is total employee leadership. Management becomes a resource to support employee leadership. Build leaderships skills in your employees and your business or law firm will exceed the goals of your business plan. Good leaders are made not born. The best leaders are continually working and studying to improve their leadership skills.
Management succeeds best when they model as leaders, which encourages employee leadership.
There is a mistaken idea that all managers and professionals have leadership traits. They may or may not behave as leaders. Leadership makes people want to achieve high goals and objectives, while bosses tell people to accomplish a task or objective. People want to be guided by those they respect and who have a clear sense of direction. To gain respect, they must be ethical.