However, if you expect that customer to return, you'd better accept his return with a gracious and sincere apology and a promise to take it off their bill. You, Mr. Restaurateur, feel it's the principal. Well so does the guest. Never underestimate the amount of bad-mouthing that one guest can do. You are a host, providing hospitality, look at the big picture.
Food is a very subjective and personal experience.
Unlike a sweater or a wristwatch, people are putting your product inside their bodies. How they perceive it is just as personal and subjective. You will prosper by allowing a less strict application of rules and policies. Next Post To charge, or not to charge certainly is a dilemma. And if we charge, then how we charge further compounds our dilemma.