They tried to actually help their customers. If someone really likes what he or she is doing, it shows. If they like their jobs, if they like the customers, if they like the company, and believe in what they sell, it comes across like a neon sign. It's amazing how great this attitude makes customers feel. I've been having a problem with my Bose Wave Radio at home.
Nobody discounts it.
It's a super piece of equipment. However, a few months ago it would wake me up to static. It had drifted off the digitally set station, and no matter what preset I left the radio on at night, in the morning it would go to some other station. Sometimes it would go to some place in between. I called customer service and they told me to unplug the radio, remove the battery, wait five minutes and then plug in the radio, put in the battery and preset all twelve stations again.