For a homeowner, the first step may be preventing further damage or securing temporary living quarters. For a business, it may involve finding ways to remain open or in production to meet deadlines. There will be times when our customers need emergency funds. In most instances Chubb can step forward immediately with an advance claim payment. In all other cases, it is our standard to issue payment within 48 hours of agreement to pay.
Prompt service is our goal.
To help, we utilize sophisticated computer and telecommunications networks to enhance our ability to respond to customers' claims, especially during large-scale disasters. However, we view technology as an aid in serving customers, not as a replacement for personal contact. We continually assess how we measure up to our customer's expectations following the conclusion of their first party claims. See important notice.