U.S. Airports Links Foreign Airports Links Cruise Line Links State Trans. Get to know the Airline personnel that you see the most. If you use the same Airline to fly out of the same airport, take some time to recognize people. If you take the time to get to know them, it will make traveling more pleasant and the contacts you develop will be able to help you with problems and might even result in some free upgrades. If the Airline personnel are extra helpful, send a letter of thanks to the Airline.
Most companies reward employees who receive positive customer service letters.
You can just state how helpful and professional they were and how their actions will only encourage your further use of the Airline. This will encourage the employee to continue to give good service and once they get the letter, they will probably remember you the next time you need their help. Join the Airline s elite membership clubs. There are some costs involved, but there are also lots of perks. Consider joining the Airline s frequent flyer program.