Each employee can be analyzed by individual hours available and individual hours billed. Usually a ratio of hours billed to hours available can be readily computed. Productivity is evaluated according to client, type of service, employee, and responsible partner. Furthermore, the software may provide for analysis of effective rates charged versus standard rates. This would allow the firm to evaluate its billing rate structure.
Most software can provide a client history including amounts previously billed.
If firm billing policies include client credit limits for work in process and accounts receivable, the software may facilitate tracking the client's total charges so these credit limits are not exceeded. Most software offers a variety of report formats, and these can usually be further customized. The software automatically computes totals for each CPA and computes totals for costs. One recommended format provides a detailed list of different services for a particular client with only one dollar amount for the total fee. On the other hand, some clients prefer and request an itemized listing of fees for each service.