The proper use of autoresponders is another means of quickly sending requested information. If their is a call for action when one can email a legislative representative, you can provide a link to where they can obtain that information. Email provides a cost savings in communicating with others and distributing information. You would initiate the means of corresponding via email by making available the email addresses of organization staff. You can also provide a quick and easy form containing selected staff or a general email address.
Newsletters are also a great means of communication.
Keep visitors informed of changes to your site, highlight new postings to promote return visits as your site changes. Email addresses should be posted on all printed material along with the URL of your web site.