Business account invoices will be emailed or sent via fax. Invoices are not issued for personal accounts unless a 1 year prepayment is requested. All Personal Internet Access accounts are billed monthly by credit card or prepaid for 1 year by check or credit card. All Level 1 Business accounts paying by check are required to pay quarterly. No refunds are issued on prepaid accounts.
Payments are due on the first of each payment period.
Accounts are past due if payment is not received by the 15th of the payment period. Overdue accounts are subject to suspension. Suspension does not remove the customer's responsibility to pay fees due through the day of suspension. Customer agrees to pay collection and legal fees incurred by Excell. Net when collecting on delinquent accounts.