Knowledge of network hardware and software is also important. Knowledge of common software programs is also important. Specialists should also have the ability to clean and perform light maintenance on computers and peripheral equipment. Preparation Employers prefer applicants who know the types of hardware and software their company uses. Because of the rapid change in technology, experienced computer support specialists often attend training sessions to update their skills.
Employers prefer applicants who have practical experience with computer networks.
Most employers also require at least two years of training beyond high school. A growing number prefer a four-year degree. However, knowledge and skill can substitute for formal training. Helpful courses include programming and instruction on maintaining computers and peripheral equipment, operating systems, networks, and applications software. It is helpful to use many database, spreadsheet, word processing, and graphics software programs.