Mediation is a disciplined approach to dealing with conflict between individuals or groups. Mediation is facilitated by an objective, trained, third party where issues are identified,interest is explored, determined and solutions are found. Mediation can help participants with better communication skills to resolve conflicts. Successful mediation does not necessarily have one solution, but is based on the individual needs of the people involved. The success of the mediation occurs because the participants are involved and feel responsible for and are committed to the resolution of the conflict.
Mediation is always voluntary and demands the active participation of everyone involved.
Mediation improves communication, allow equal input from the disputants, and is less costly than other forms of dispute resolution Mediation are impartial. They will not take sides or pass judgment on the issues, the interests or the solutions Mediators will seek out and identify common ground that may have been overlooked or clouded by the intensity of the positions held by the disputants.