To be knowledge focussed is to take the intangibles seriously, to see your organisation as if it consists of primarily the intangible assets and the flows of knowledge between them. The knowledge focussed Manager The knowledge-focussed manager creates learning opportunities, encourages knowledge sharing, sees staff turnover as loss and considers recruitment too important to be delegated to the HR department. Products and services are developed with the focus on the knowledge they bring to the customers and how they enhance the customer capabilities to serve their customers. Information systems are developed for measuring intangibles and knowledge flows and the purpose is learning, not control. I felt rich when I found company.
Man delights in man.
A knowledge focussed top management recognises trust as the bandwidth of knowledge sharing and have made investments in building a collaborative climate one of the top priorities. Hoarding of knowledge and information as a means of career advancement is actively discouraged. This space is both the intangible culture and the tangible environment, such as the office. The layout of the office thus pops up as a top priority. Knowledge focussed top managers recognise the value of the informal information networks, so they leave their hide-aways on the top floor and move their desks on the same floors as the knowledge workers.