We also believe that CareCounsel s resources can provide our retirees with additional assurance that the choices they make are appropriate ones for themselves and for their family members. CareCounsel resources will also be available beyond the enrollment period to assist retirees with any continuing questions or concerns they may have about the healthcare services they are receiving. As an enlightened employer, Bristol-Myers Squibb wants to ensure that its retirees have the information and support to make informed decisions when selecting Medicare options. CareCounsel helps employees navigate the new healthcare environment through a telephone-based benefit that provides consumer education, advocacy and access to expert healthcare resources and information. They provide assistance with selecting health plans, choosing primary care physicians and specialists, locating disease-specific resources and resolving access, claims and quality concerns with medical providers and health plans.
Employers receive comprehensive utilization and satisfaction reports specific to their population.
The program is available to employers, labor health and welfare trusts, managed care organizations and healthcare purchasing coalitions.