Email advice was also identified as being necessary. Rights Anyone involved in the law wants to know their rights. International, Victims rights, right to complain, tenants rights, inmates rights, young people's rights, employee rights, knowing rights as consumers, privacy. Broad concept of rights e.g. UN Declaration of Rights, community understanding of rights. Responsibilities are linked to rights, explanation of links between rights and responsibilities.
Problems have a duality e.g. landlords and tenants.
The language used is important e.g. juvenile justice has negative connotations, young people would be better. Don't use department driven terms e.g. corrections and prisons. Think about people who don't have access to the Internet and how they can get access. Tone very important for this web site. Needs to be clearly established who the site is for and what is out there to help people.