Often, it is necessary to first send a troubleman to assess the problem. A crew will be dispatched later. Priority of response may be dictated by public safety concerns or if a state of emergency exists. The Emergency Repair Service message is updated when additional information becomes available. No one likes to be without service, but sometimes it's unavoidable.
Safety is everyone's responsibility.
Meters should be accessible by keeping bushes, trees and shrubs maintained. Keep flashlights and batteries where they will be easy to find. Have extra batteries on hand. Have an adequate water supply. A battery operated radio will help provide current safety and emergency information.