Of consumers who reported complaints, most were minor, according to the Kaiser Family Foundation. Women and those with chronic ailments were most likely to report problems with their insurer. The findings of this report will be published in next month's issue of Consumer Reports. The study has a two percentage point margin of error. The results should send a message to state and federal lawmakers.
People are really just very confused.
Managed Care plans to Medicare beneficiaries, HCFA has issued their instruction to Managed Care Plans for 2001, and has rescinded their prior discouragement of the use of agents. Thanks to all of you who have continually demonstrated your professionalism in serving the consumer. It has helped us reinforce the message to bring the issue to a close.