The second type of listening skills are those used to interact with the speaker. These skills help ensure that you understand what the sender is communicating, and they acknowledge the sender's feelings. Interactive skills include clarifying, verifying, and reflecting. Clarifying Clarifying is using facilitative questions to clarify information, get additional information, and explore all sides of an issue. Verifying Verifying is paraphrasing the speaker's words to ensure understanding and to check meaning and interpretation with him or her.
Most people think of themselves as relatively empathetic.
In fact, most of us easily feel empathy for others who are experiencing what we have experienced. But true empathy is a skill, not a memory. Negotiators who have developed the ability to empathize can display it even when encountering counterparts with whom they have little in common. The ability of a negotiator to empathize has been found to significantly affect the counterpart's behavior and attitudes. To be empathetic, negotiators need to accurately perceive the content of the message.