II is a web based system and needs no software to be installed on the local workstation. All the local workstation needs is an internet connection and a web browser.
Passwords are case sensitive.
If this does not work, they should be referred to their Super User. If this does not work, they should be referred to their Super User. Although the Super User can not see what the password is set to, they can change it to something else and let the user know what it has been changed to. Passwords are case sensitive. It is critical that the correct vendor is selected though to ensure that the vendor can be paid.