It is very frustrating. Citizens will have to be trained to use 311 instead of 911 for all non-emergency calls. They will have to understand the difference between emergency and non-emergency. Education is very important. With the proper funding from both the state, individual cities and the telephone companies this program will work.
Education is the key factor to saving lives.
It always has been and always will be. The state supports agencies with their efforts to educate the public on the proper use of the 911 system. Some citizens are confused on when to use the 911 system and inadvertently clog the emergency 911 system down. With the proper education the number of missed, abandoned and non-emergency calls are reduced. 911 emergency calls from cell phones has been a growing problem.