Careless use of words can harm just like anything else. When we speak, we need to be aware of using words consciously, and not like weapons. She demonstrated how body language and nonverbal cues can be communicated between two people through communication of the eyes, by the way one sits, poses, leans or gestures, etc. The touch and point of contact can make the difference in the way the communication is conveyed. We don't think before we speak.
People make up all kinds of different realities.
They believe they are real, when in reality they are false. Stephanie wondered this also. There is only so much that we know and feel deep down inside, the rest is fluff. On one hand, they say one thing, and on the other hand, they do the opposite. He demonstrated this concept for the group by showing somebody who says he is calm, and really acting nervous.