It is also possible that we will not need to perform work originally estimated. When this occurs, a supplemental appraisal is required to adjust the original estimate. If this repair order is going through your insurance company, it is their responsibility to send out an adjuster promptly to approve these supplemental repairs and determine if they will be recovered by your policy. We will make every effort to contact you personally. However, there are occasions when we are unable to make contact with you, and it is necessary that we continue repairing your vehicle.
Every effort is made to stock the widest range of parts possible, however, delays can occur.
The most common delay in completing the repairs on a vehicle is waiting for ordered parts from a manufacturer. And despite rigorous quality control standards, manufacturers sometimes ship wrong or damaged parts. Because we will only repair your vehicle with correct, quality parts, discovery of a bad part could cause delay. In the event of any delay, we will contact you immediately to inform you of the situation. L.K.Q. means Like Kind and Quality.