Mann hopes that if we learn more about how emotions affect our work lives both individuals and companies will benefit. Mann argues against this view, saying that emotions are useful and valuable, especially in the workplace. One of the ways emotion is important is that it helps provide motivation. Without interest, enthusiasm and excitement very few things would get done in the workplace. In group settings emotion can be invaluable.
Many people work in groups and groups that like each other work best together.
Those groups who have some emotional closeness are more likely to work to benefit the team rather than acting as individuals and are more able to share each other's enthusiasm. Most workplaces have a script of what emotions workers should display while on the job. In this culture workers are required to be cheerful and helpful to customers at all times. This culture aims to provide customers with a positive emotional experience so they will return. They must act hostile and irritated because they do not want to people to use their service again.