Some businesses make products to be sold, while others provide a service. The hallmark of any superior medical practice is the ability to operate in two distinct modes with efficiency and compassion. When dealing directly with patients, it's critical to always be aware of their needs.
Patients are often worried, frightened and physically sick.
It goes without saying that physicians and nurses who show compassion in dealing with patients will create a stronger bond of trust and achieve better long term medical outcomes. While compassion always helps, the behind the scenes activities of a medical practice rely on operational efficiency. This means that employees must be well trained to handle all of their primary tasks and cross-trained to pitch in to help other employees in times of need. Operational efficiency means hiring the right employees for positions that fit their skill and personality types and meet or exceed your practices performance standards. It means having defined tasks and job descriptions that are not static but can be changed along with the evolving nature of the practice.