TQM programs are oriented toward inputs rather than outputs. This differs from statistical quality control, i.e., statistical assessment of outputs to accept or reject the final product. PEG teams should meet periodically to review progress toward elimination of gaps between current performance and customer expectations, and devise procedures for addressing remaining problems. The adoption of a TQM process is evidence that an organization is pursuing a goal of quality in the delivery of its products rather than profit, per se. If the organization is successful in its TQM program implementation, its profitability may improve, not because it has resolved to become more profitable, but rather because it has diminished the gaps between its performance and its customers' expectations.
Profitability then comes as a by-product of quality.