To begin the mediation process, users visit the Online Mediators website and fill out a form describing their dispute. Online Mediators contacts the other party to see if they are willing to mediate. Many disputes are best resolved in face to face mediation. Participants may have a confidential intake form sent to their selected mediator. A participant can end the process at any time.
Participants retain complete decision making power throughout the process.
If no mediated agreement is reached, participants retain all other options. At Online Mediators, participants rate their mediator in terms of courtesy, responsiveness and effectiveness. MIRC is building partnerships with e-commerce companies and other institutions. Consumers and businesses must have ways to work out problems that arise in the course of electronic transactions. Online mediation is an excellent way to boost customer satisfaction and to shield e-businesses from litigation.