If your agency's system makes people listen to a variety of messages and wade through a litany of choices, your image probably is suffering as a result. The best way to remedy the situation is to give people the choices they're looking for right off the bat. Don't make them listen to information or choices that would interest only a minority of callers. Getting them to the person or department they're trying to reach as quickly and painlessly as possible is guaranteed to help your organization's image. With answering systems and individual voice mail, it's especially important to have a friendly, enthusiastic voice on the recorded message.
Nothing can turn prospects off more quickly than a lethargic greeting every time they call.
Whether it's your main message or each employee's voice mail, the greeting that callers reach helps mold the image they form of your agency, and for that reason must be well done. Another critical aspect of voice mail is how quickly you and your people respond to messages. Responding as soon as possible can do wonders for your image, not to mention your overall business. Drag your heels, on the other hand, and voice mail will end up hurting you much more than it helps. The gifts you give One often-overlooked aspect of image building can be found in gift giving.