Certifications achieved during training include APCO Basic, State E911, MPD EMD, State CJIS, Cambridge Call Taking, and either Cambridge Basic Fire Dispatch or Cambridge Basic CJIS for Police Dispatch. Then assignment is made to a straight-evening position, a relief position, or a regular workgroup depending on the needs of the department. Salary and Benefits Dispatchers receive base pay, incentive pay and benefits. Base pay is based on a 10-step scale. Replacement or additional uniform items are purchased by employees from their clothing allowance.
Overtime is paid at time and one-half.
They must also pay union dues to Teamsters Local 25 or an agency fee if they choose not to become a member of the union. They are expected to fill all needed shifts which includes being subject to mandatory holdover on a reverse seniority basis and to conform to all departmental policies and procedures.