See if you have a validated boarding pass with a seat number for each leg of your journey. Travel management companies such as MTS book airline travel and collect fees for the carriers. The airlines receive this money directly from the credit card company. If you cancel your reservation or have your ticket refunded, a credit must be issued against your credit card account. If you pay by cash or check, the funds are deposited daily.
Many tickets have complex rules regarding a refund.
When you cancel a trip, send the ticket to MTS immediately and we'll help you sort through it. If your ticket holds any refund value, it will be sent to the Airlines Reporting Corporation. The process may take from four to six weeks and any applicable penalties will be deducted. If you have a partially used ticket, this complicates the process. The airlines require that we calculate the cost of the portions used, and they will deduct this from their total payment.