Speak with the owner or manager about your concerns, and suggest a solution. If no agreement can be reached, you may need to take steps to assert your rights. You may want to contact your local consumer group for assistance. Your local consumer group can provide you with mediation services. Mediation allows both parties to reach a mutually acceptable resolution with the help of a facilitator.
Mediation is voluntary, requiring both parties consent.
Alternatively, you may want to seek help from the Better Business Bureau . If you are unable to resolve your dispute through mediation, you may decide to take legal action against the auto repair shop. To assert your rights under the Auto Repair regulations, as a first step you or your attorney will need to send the shop a 30-Day demand letter . Contact Consumer Affairs for a sample letter or follow the link provided for an on-line sample.