The following may be of interest if you are considering Lotus Notes as a groupware product or if, having made the purchase, you are unsure how to proceed. What is Notes good for.
Notes enables users to work independently, in a coordinated way on a common goal.
Many times I have relied on Notes' ability to generate tickler Emails. A good example is a request tracking database. Someone submits a request into the database via email. Based on the topic, the database determines who should be informed of the submission. An email, with a doclink to the request, is sent to the chosen individual.