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If concealed damage is discovered, make a written request for inspection by the carrier's agent within 15 days of the delivery date and file a claim with the carrier. Failure to adequately describe such external evidence of damage may result in the carrier refusing to honor a damage claim. The form to file such a claim is provided by the carrier. Replogle, Inc., nor Sunrise Business Products, Inc., assume any responsibility for merchandise returned without an authorization number from the factory. Claims for loss or damage should be made directly with the delivery carrier.