The next step is to identify with the audience by thinking from their perspective. This includes thinking about their concerns, questions, and current perceptions. Means to present this information include publications, public meetings, workshops, public service announcements, direct mail, field offices, and advisory groups. Providing information face to face allows people to respond immediately and directly. If public meetings will be used, the distribution of publications beforehand will encourage a more informed dialogue.
Publications also give citizens another way to hear the information.
The format chosen will depend on the objective for the meeting. For example, information and coordination forums provide specialized information to various interest groups such as community leaders, public agency officials, and individuals to facilitate information exchange and coordinate project activities. Public hearings, which are used when an official permanent record is needed, are formal and structured. They are often used to help resolve disputes and publicly announce a new law. Two sets of experts would advise the task force.