Having a good understanding of what is going on in an employee's head will dramatically improve your ability to enable them to succeed. Now that you have identified the employees who are bored, doing great or need help, it is crucial to act on your findings. In today's environment, only meritocracies will survive. When they have too much responsibility, eliminate some of their tasks so they can succeed. Ongoing Learning Learning is one of the most crucial attributes of a job.
Most people enjoy learning and like a little challenge.
Setting up an environment where all employees are encouraged to learn and help others is key. Part of the upward feedback process should be an evaluation of what employees have learned from their managers. A great employee who can teach 10 people everything that makes them great is ten times more valuable than an employee who is simply great. Regularly scheduled classes where employees who are experts in different areas share ideas with their co-workers can jumpstart the teaching environment. Giving incentives to employees who go out of their way to teach, and hiring enthusiastic people also fuel the environment.