It declined to provide typical setup times for a small or large collocation site from the time content and applications were ready for hosting. For managed hosting, GTEI said it could bring a single server online in seven business days from the time equipment arrives in the data center. It said a larger installation of eight to 10 servers might take 20 days. It has a minimum of 80 people staffing its customer-support center at any time, day or night, which probably works out to minimum staffing on any one shift of about 15. Other staffers are also available at the network operations center and data centers.
Many customers back off initial tight integration in order to get sites up and running.
Pricing is not available. Front-end integration tends to lean toward Vignette Story Server and Allaire ColdFusion. GTEI doesn't provide network-performance reports. Server performance can be monitored by the customer over the network through the administrative page of the Web server. Trouble-ticket information is also available.