Services and special rules 4.
Retailers usually replace or repair goods that wear out or break within a certain time.
Generally, the goods have to have been subjected to no more than normal wear and tear. But in situations where a person's disability results in a lot more wear and tear, it would not be reasonable for service providers to have to replace the goods. As a result the kettle burns out within three months. A shop could refuse to replace or repair it. Because insurance provides cover against a specified risk.