Russians find it difficult to admit mistakes, especially publicly. They also find it difficult to risk offending someone by making requests or assertions. Trying to do business in Russia over the telephone is generally ineffective. The Russian telecommunications system is inadequate, but improving quickly. The telex is widely used.
Personal relationships play a crucial role in Russian business.
Business negotiations in Russia are lengthy and may test your patience. Plan to be in for the long haul. No agreement is final until a contract has been signed. When dining in a restaurant, arrive on time. Russians are great hosts and love entertaining guests in their homes.