Demonstrations can be arranged for products, and every attempt is made to respond to inquiries in a timely manner. Documents produced by CIS are updated promptly when changes occur. Short courses are offered on a regular basis or upon request for a group of 5 or more participants. Partial Support Software in this category receives partial support from Client Services. One or more staff members have knowledge of the basic functions and syntax of the product and can provide consulting help, time permitting.
Documentation is maintained as provided by the vendor or principal users.
Usually no additional documentation is developed by CIS staff. Short courses are not generally offered, but some training may be provided if resources are available and users indicate an interest. Frequently a downgraded product is slated for elimination in the future. Consulting staff may have a list of references or other sources of help on campus, though. Documentation is maintained if resources are available.