The champion shall also be responsible for setting performance expectations. The champion should draft a letter that will be forwarded to all students that attend the RCA training. The letter should clearly outline exactly what is expected of them and how the follow-up system will be implemented. The champion should ensure that all training classes are kicked off whether by themselves, an executive, or other person of authority, giving credibility and priority to the effort. The champion should be responsible for developing and setting up a recognition system for RCA successes.
Recognition can be in the form of a letter from an executive to tickets to a ball game.
Whatever the incentive is, it should be of value to the recipient. Needless to say, the role of a champion is very critical to the RCA process. The lack of a champion is usually why most formal RCA efforts fail. There is no leading the cause or carrying the RCA flag. Make no bones about it, if an organization has never had a formal RCA effort, or had one and failed, such an endeavor is an uphill battle.