They wanted a product familiar to catalog users, and something readily accessible to their 18 branches. INN-View met these needs. They have found better use for staff time who no longer have to find and retrieve materials for the library patron. However, there has been a considerable drop in photocopy income generated by previous products. They are dependent on the system staying up.
Response time is sometimes slow.
There is still no access to graphics. Patrons use lots of paper at no charge and cannot stop printing even if the print command was selected by mistake. Training patrons takes a maximum of three minutes. It is a very efficient way to provide extra service to library patrons. Every citation has an abstract that helps the user decide to pursue a citation or go on to further research.