Syncing snafus can also occur if former Palm users do not completely uninstall their Palm software and overwrite it with Handspring's own installation software. The software bugs could explain why some users are unable to hook up to the Microsoft Outlook program. Customers with this glitch can return their units for replacement models, Handspring says. Other units will be replaced if found defective. The fixes can't come soon enough.
Early users are often critical to the success of new tech gadgets.
As Handspring is learning, it's not enough to build a cheaper and more capable mousetrap.