Not only has this year's workgroup software been designed for a group of users, it is also suitable for the business-line applications, such as accounting, inventory, and materials planning. Users can employ electronic calendars within their e-mail to set appointments for themselves and others. A scheduler vendor and an e-mail vendor may bundle their software, or a single vendor can write both applications. If e-mail stops enhancing productivity, people will stop using it. One way for users to handle the e-mail barrage is to ask the software for help.
Intelligent mail can prioritize, discard, or reroute the messages based on user-defined criteria.
Consider how easily users and administrators can configure and use the rules in any intelligent e-mail package. Users may have difficulty understanding how to configure the rules or how to change the rules for special circumstances, such as when they travel. A company typically ventures into workflow with e-forms, because corporations are looking for ways to reduce the volume of paper and because the routing paths and interfaces for forms are straightforward. Many companies start with e-forms and workflow routing for expense reports or purchase order requisitions. If you implement e-forms, you will have to hurdle the security and authorization issue.