Gainous believes the secretaries are under-appreciated and indispensable. Many people see them only as receptionists. We all take them for granted. Biggs, Minot, and Johnson all concur that students are one of the main reasons they love working here. In fact, Minot says, it's usually the parents who don't understand or appreciate how hard they are working.
Parents come in here on an agenda.
One person who certainly has learned to appreciate the secretaries is Figeuroa, who has helped in the main office for three years now. I do a lot of things. Photocopy, errands, get students, and translate for parents. Figeuroa lifts her eyebrows. I was surprised.