Many inns say happy, returning guests account for a third of their traffic.
Therefore, they normally go out of their way to ensure you arehappy. I think a lot of what went wrong was simply due to their inexperience. Chances are, if it hadn't rained, we would have been a little less peeved. I contacted the local chamber of commerce and, they, too accepted money from the inn and wouldn't do much. The BBB used to be a great resource.