This customer turnoff ranked second after poor quality. While I know most, if not all damages can be avoided by careful planning, I also know damages can and do happen. That's 22 turnoffs too many-22 turnoffs that could and should have been turned around. Time was, furniture deliveries were made almost exclusively between 8 a.m. and late afternoon or early evening on weekdays-hardly ever on Saturday, and never on Sunday. Lifestyles change and so do industry practices.
Most stores recognize that convenient delivery is good business.
It's especially important as more young working couples come into the market. One survey alone cannot give us the definitive word on the situation. But since this is a very reputable survey which sampled a few thousand consumers, I'd suggest taking its findings seriously. To make the sales but avoid the burdens, stores which run their own delivery operations often farm out special deliveries. Most specialized furniture carriers are set up to deliver anytime as well as anywhere.