A longer trial period was undertaken over a quiet period. Other uses of the holds management function were dropped. A network strategy plan and network committees were in place so working arrangements between the institutions had improved. There were still problems however and the system needs constant maintenance. Management of the hold shelf is critical because mistakes are hard to fix.
Patrons still make mistakes about pickup locations.
A book gets touched a lot in the process with multiple checkins and mistakes have to be fixed manually. Systems options need setting. Requestrl, the file controlling elements of the process, needs to be written by Innovative setting locations and statuses not requestable, etc. The circulation profile or loan rules need to allow appropriate items to be loanable and holdable. The hold shelf management process needs more features.