Give all employees the power to do their job, then get out of their way and let them do it. Let employees make mistakes. Give new employees more than adequate training, assign them a mentor, and then know and accept that they will make mistakes. If the mistakes are significant, discuss what could be done in the future to prevent them from occurring again. With the rapid pace of change in the working world, we all are constantly learning.
Most agencies have an environment where employees are fearful of making a mistake.
The result is that employees work more slowly, overanalyze situations, are reluctant to take a stance, and do not offer new and innovative solutions. On a daily basis, catch employees doing something right and praise them immediately, specifically and genuinely. This is the single most important activity a manager can do to increase employees' morale and confidence levels. Each manager needs to praise two people a day. The best managers are those who give five positive types of feedback for each negative one.