A. Make sure when you enter your password that you have typed it correctly and the caps lock is off. In your dial-up properties if you have logon to network checked it can also have the same effect. If our server detects zero activity coming from your computer for 15 minutes, you will be disconnected. In many instances disconnection problems go away when the splitter is removed. We strongly recommend that you keep the length under 12 feet.
Longer cords seem to correlate with disconnections due to signal loss in the cord.
The beep from call waiting will disconnect you every time. You can obtain one from our offices in Fort Morgan and Sterling. Static and Line Quality - Static in your phone line will definitely cause disconnections. Static isn't always easy to detect because sometimes it is one-way meaning it can be heard on one end, but not the other end. Sometimes the problem isn't static but just the quality of the phone lines in your area.