The software identifies and tags problem characters and returns a message instructing the sender to delete and retype the problem characters. This process eliminates the need to have a trained person in a central office perform the equivalent task. As a result of these changes, ZotMail is once again considered a valuable communication tool. The problem of unsolicited messages has been virtually eliminated. Message authors independently communicate with campus constituencies.
Information is communicated in a timely and low-cost manner.
The service is now perceived as part of the communication infrastructure, rather than a service provided by staff in a central office. This new perception also supports the campus goal of aligning authority and responsibility with individuals who perform tasks. Those who send messages via the Web-based ZotMail system are accountable for the policy compliance and timeliness of the communication. Those who receive messages are responsible for subscribing to their job-relevant lists. While it was assumed that many administrators would welcome the opportunity to send ZotMail messages via the Web, we anticipated that some would prefer to have DDM continue to process their requests.