Most people give up just when they're about to achieve success. They quit on the one yard line. They give up at the last minute of the game one foot from a winning touch. I think it is an immutable law in business that words are words, explanations are explanations, promises are promises - but only performance is reality. Hard work never killed a man.
Men die of boredom, psychological conflict and disease.
Indeed the harder your people work, the happier and healthier they will be. We treat employees as a member of the family. If management take the risk of hiring them, we have to take the responsibility for them. There's a saying in the United States that the customer is king. But in Japan the customer is God.