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Nobody likes a loser in the travel industry.
But the first corporate casualties of 2001 won't have to wait long before they have company. As travel critic Chris McGinnis points out in the latest issue of his newsletter, Leo Mullin's watch at Delta Air Lines has been marred by controversy of equally grand proportions. The carrier is hobbled by a dispute with its pilots and the possibility of a strike looms, he points out. It is canceling profitable flights throughout its network, inconveniencing thousands of customers. Nobody likes a loser, least of all when it's us.