The Palm OS technology was highly advantageous to us because of its simplicity, reliability, and low cost. The integrated barcode reader on the Symbol SPT 1500 is used to scan each item as it is picked from the shelf, ensuring a match between the customer order and the grocery item. At the end of each day, all order information is uploaded to the corporate backend system using HotSync technology. With the majority of paperwork eliminated, Peapod significantly reduces the cost of order fulfillment. In addition, the turnaround time for an order has decreased.
Employees now spend their time filling orders instead of performing paperwork.
All this adds up to increased customer satisfaction - Peapod's top priority. The Palm OS-based solution was central to our cost reduction and service improvement objectives. We recognized significant savings through both productivity improvements and higher order quality. Inc. All rights reserved.