The technology lets the company track the speed and accuracy of its employees in assembling orders. Soon, a finger-mounted bar code scanner will go into use, verifying order selection on the spot. The company figures that the system can reduce errors from less than 1 in 1,000 to about 1 in 5,000. Fewer errors and faster service are key to the customer service Sysco tries to provide. It's all about efficiency, Kissee said.
Employees understand and appreciate that goal.
We can get a lot more done doing it this way. He found the system easy to learn and operate. Salespeople place their orders by laptop, and those who file first get the stock first. Customers like knowing that they are promised the products they want. Once the orders are in for the day, shortly after 5 p.m., the computers go to work sorting orders by buyer, cube size and weight.