But unresolved conflict can grow into more serious disputes. A situation that escalates to the point of a formal grievance involves many more people on campus and in the courts and becomes far more costly in time, relationships, and money. In mediation, the two disputing parties negotiate in the presence of a neutral third party who has no power and no role in deciding what to do. The disputing parties themselves decide the course of action that will reduce their conflict. The mediator facilitates the mediation process and may assist communication by restating and clarifying each person's concerns and interests.
Mediation is voluntary and confidential.
Agreements between disputing parties are binding only by choice. The issues negotiated must be within the power of the disputing parties to resolve. In the mediation process, information can be shared and solutions offered. Mediation can increase or improve communications between parties. Mediation assists parties in looking at issues and deciding whether either person may expect the other to resolve an issue.