We have had our fortunes and pitfalls during the 1990s. Some of those losses can be traced to futures markets, where internal information deficiencies exist. Our policy now is to fund all requests that I think are reasonable from the IT and MIS people. That's my number one priority. Divisional leaders are becoming less resistant.
People are as fearful of losing their jobs as they are with people losing influence and power.
To see this in action, all you have to do is talk to a local tax administrator. Information is power.