It is run by those who have been through the system and also those that have worked for it. It is priceless to be on this list if you are applying for disability or are going through an appeal process. So if you aren't happy with what SSA told you over the telephone, you'll be glad to know it may not be correct. Disability lawyers know more about the law than SSA employees and give you correct information. Many people believe that because they have paid into SSA, their claim should easily be approved when they apply for disability benefits.
Many people believe it's just a matter of filling out the forms and going through the process.
But this isn't true. Usually they will not. Claimants hurt their case by overstating what they can do. For example, if you answer one way on the form and testify at a hearing to something else, the judge may use the answer on the form to undermine your credibility and support a denial of your claim. Their opinions will only be given weight by the judge if you have received continuous and consistent medical treatment.