Speaking in greenbacks, our losses were in the thousands by the middle of last week. Fighting this Goliath, our valiant David has been keeping a score card. On the list, most of the names are amended with such choice adjectives as moron , idiot , and jerk . David frequently finds himself having to explain to a mini-Goliath how to do some basic aspect of their job. So-called supervisors tend to fare much worse.
Managerial duties seem to be limited to organizing coffee breaks.
In reality, it took heated negotiations to be offered anything beyond one week of free service. Only in the last few days, with the introduction of the PUC into the picture, have we been able to dream of the actual restoration of our DSL service. We look forward to lodging a formal complaint against Pacific Bell through the PUC, even though there is apparently quite a line. The fines can be quite substantial. Any company that offers DSL in our geographic location does so through PacBell.