External reports should be clear and concise. Reports are often easier to read if the data are presented graphically. Include explanatory information to put results into context. Reporting performance measures can also be aggregated and incorporated in annual reports. Recognize that your measures hav some limitations and try to explain any unexpected results.
Internal reports can take various forms.
Chief among these are project performance evaluation, planning and budgeting activities, and implementation of improvement activities, as well as regular team reports to the Library. Let the measures speak for themselves. Show people how they are doing. Ask for and offer explanations. The Library does not always have control over ultimate results.