Maintenance work needed is identified and prioritized as part of a written 17 point home inspection report done for every Umbrella member once a year. Umbrella staff not only helps home owners to set priorities and to budget for repairs based upon the inspections, but also helps them in evaluating estimates from contractors to do the repairs. What makes us different, is that if a repair is needed, the homeowner is not obligated to use our handymen to do the job. Members can use anybody they want for repairs, Santore added, Umbrella is not about selling repair services, it's about doing everything we can to help our member to remain in their own homes. In the case of an emergency, handymen are sent to the members home within an hour.
Routine maintenance is scheduled at a time convenient to the home owner.
All work performed by Umbrella's handyman is backed by a 1-year labor guarantee. Time and material charges are paid directly to the handyman by the homeowner. The peace of mind that Umbrella's service brings to its' customers is the result of more than high quality repair and maintenance services. The modifications can be environmental and as low-tech and as simple as removing items stored for years on basement stairs, using higher wattage bulbs and installing grab bars on the bathtub. That means that the Cheerios are in the same spot, on the top shelf.