She is a dynamic workshop leader. Participants come to understand usability, learn how to cost justify usability, appreciate how many assumptions teams make if they do not involve users, learn about conducting site visits, practice observing a user trying to do a task, plan an interview, make use of the data they gather, and plan and conduct a brief usability test. This is a two-day course for developers, technical communicators, and managers. At the end, people are excited about usability and eager to do more. This is a two-day course for developers, technical communicators, marketers, and managers.
Participants do actual analyses working from video, role-playing, and using real products.
This is a one-day advanced course for interface designers, developers, technical communicators, performance support specialists, and managers. Starting from the premise that participants want to work with users in a user-centered design process, the course focuses on different ways of interacting with users. The key to all these interview techniques is learning how to ask questions that elicit useful information while listening carefully, staying neutral, and not intruding one's own opinions into the conversation. The course also covers techniques for making use of the data from these interviews. This is a one-day advanced course for developers, technical communicators, marketers, and managers who already know about usability and are convinced of its importance.