It provides the student quality management theories and skills to better serve both internal and external customers.
Emphasis is on practical application of skills and knowledge.
I 3 MGT230 Management and Leadership II 3 Program Competencies 1. Define the key elements of Total Quality. Describe the history, trends, and impact of the quality movement. Describe different strategies for implementing Total Quality. Analyze and evaluate a process from problem identification through implementation changes and standardization of process.