If an emergency arises, there is no second chance to handle it with efficiency and diplomacy. Many unprepared airlines have never survived such a traumatic experience. The Emergency Response Plan is a series of checklists and guidance procedures outlining the action to be taken by airline personnel within their area of responsibility in the event of an accident or emergency. The effectiveness of an Emergency Response Plan should be tested annually, using various scenarios, from an aircraft accident at home base to a hijacking in an out-station. An Emergency Response Plan must begin at the time of the emergency and develop in conjunction with both the existing airport emergency plan, and the duties of the National investigation team.
Public image is of the utmost importance for the survival of an airline.
The humane manner in which relatives of passengers and crew are contacted and treated will create a lasting impression which will result in the positive or negative perception they will retain towards the airline in the future At Ariane Information we offer you our assistance in the development of an Emergency Response Plan customized to the needs of your airline.