The new authorized caller will be added to the SGI support list and assigned a caller ID number in SGI's support system. This does not affect the standard technical support through the existing TSL channels already included in existing program memberships. This contract renews with the regular fiscal year, which runs July 1 - June 30. General Support Items A. Guidelines 1. Machines will not be prorated when beginning a program during the fiscal year.
Prices are subject to change each fiscal year.
B. Support 1. After initial contact, members can be conferenced into the support call to discuss solutions with SGI Engineers.