Internet Investing Internet Technology Internet Lists Windows Internet Tech. When one employee is literally indispensable to your operation, your organization is at risk. Too many ISPs who started off small, and who understandably relied on a single person, ended up relying on that one person even more when they grew larger, and had more at stake. Imagine what would happen if you had to replace person XYZ in your company. I have seen many ISPs where only one person knows the enable password for the routers.
Documentation is also crucial in business planning, gaining financing and other growth issues.
Without a log of important information, when a salesperson leaves, you are likely to lose clients. Realize that when you start asking questions, your employees' reactions are, in most cases, going to be negative. They are going to be worried. So, you'll need to explain what you are doing. It's very important to make it clear that it is not a personal attack.