Shock The healing environment and quality of health care varies from institution to institution and home to home. An impersonal, rushed assembly line approach to hospitalization may leave people's emotional and spiritual needs unmet. A person is expected to take on the role of the 'patient', one who suffers in silence. The needs of the individual are generally placed second to those of the hospital. Routines are adjusted to the convenience of the hospital.
People are awakened to receive drugs or give blood when staff is available.
Meals are served by hospital schedule. The stress of working in a climate of constant life and death struggles leaves staff emotionally numbed and spiritually drained. Developing emotional armor is a job requirement. A client who upsets protocol may face hostility from the entire staff. A moment of anger or frustration with one staff member may get one branded as uncooperative.