The goals should be based on realistic customer expectations. Management tracks the results and allocates resources to assure success. Constant customer involvement maintains forward momentum and builds credibility based on meeting project milestones. Verification System Follow up with the customer is essential if the software supplier wants to have a closed loop system. Interactions should be proactive and focus on problem prevention.
Most companies respond well in a crisis situation.
These organizations build customer satisfaction through consistently meeting commitments on continuous improvement goals. For the industry to reach the next level of error-free software, software suppliers and semiconductor manufacturers must reach a new level of partnership. In this arrangement, they will share risks and rewards of the improvement process. This can only happen with an open information exchange in which both sides are open about their capabilities and limitations. Suppliers must work harder to understand the customer's equipment and facilities.