I must have gotten ten e-mails a day praising the work we did. Then the praise dried up. The Vice President of Manufacturing walked the floors last week and found people following directions on hand-written notes. He asked them about the DMS and they said they couldn't find anything in there, and what they could find was wrong. No, not really.
Many organizations suffer from techno- love.
Solution Jack needed a solution that involved more than technology. Jack has now proposed a plan to improve the information's usability and accessibility, and he helped management understand that to get a faster return on their investment in the DMS, an investment must be made to improve the information as well. Inc. All Rights Reserved.