The service then contacted the doctor at his home to relay the message. The next morning, Larry and Deborah Cooper, owners of the service, were contacted by the doctor's office. The patient had passed away overnight. They were accusing the service of negligence because the doctor claimed he had not been contacted. Once again their trusty reel-to reel logging recorder saved the day, as it revealed that not only was the doctor properly notified, but his patient's phone number had been repeated to him four times.
Many message centers pull double duty by monitoring alarm systems.
These monitoring houses are known as central stations. Tom Morris, owner of All Guard Security in Memphis, Tennessee reflects on many an occasion that his logging recorder bailed him out of a potentially sticky situation. Occasionally, alarms are set off in the late evening or early morning hours. After determining that it is not a false alarm, the police are notified. We then contact the individual designated on the account to go evaluate the situation.