These requests are typical in the Reader Services Department. It's heartwarming to hear how people are attached to the newspaper. Assistant Reader Advocate Diane Dixon provides the lion's share of this customer service. To provide a studio quality print, we must find the negative, deliver it to a photo studio, then pick up the prints and mail them. The entire process may take three weeks from the order to receipt of the photo.
Larger sizes are available at a higher price.
A rush order, which results in a photo in a few days, costs twice the usual price. We take many other kinds of calls from readers. This occurs when some nerves become hypersensitive after an injury or surgery. Since reading the story, she discovered she has the disease. We sent her the story by staff writer Marcia Mattson.