If you believe you have lost money as a result of a mistake by a member of court staff write to the Chief Clerk, providing specific proof of any financial loss. The Chief Clerk will review your claim and send it to the Courts Administrator. Large claims are passed to the Customer Service Unit. If legal advice is needed you will be told of this within 20 working days and sent a final reply within 40 working days. If your complaint is about a magistrates' court Details of the complaints procedure will be displayed in the court building.
Leaflets are also available in some courts.
You should complain to the Clerk to the Justices. If you are not satisfied with the response, you can write to the Justices Chief Executive of the Magistrates' Court Committee. You can get the address from the Clerk to the Justices of the court. They will acknowledge complaints within a few days. If you wish to complain about the way a magistrate has behaved you should write to the Clerk to the Justices.