The Office of the Chief Financial Officer develops, implements and administers the budgeting, accounting, financial reporting and auditing systems as mandated by the District's Office of the Chief Financial Officer. Consumer specialists are available to mediate complaints. If a consumer specialist is not able to resolve the complaint, a complainant can request a formal hearing, in writing. A complainant can also ask the Office of the People's Counsel to provide legal representation at no charge. In the case of billing disputes, the Commission's engineering staff can also conduct electric and gas meter tests.
Information is retrieved from the voice mail box each morning for follow-up.
Upon receipt of a complaint, the Commission's Payphone Inspector checks the site, and also ascertains whether the payphone is in compliance with the Commission's payphone rules. The Commission is the regulatory agency for the installation and placement of public payphones in the District of Columbia. All payphones must be registered, and an application approved by the Commission before installation. The Commission has approved alternative gas supplier programs, called Gas Customer Choice Programs. The programs offer consumers the opportunity to shop around for the best price for natural gas.