Delivering the Future William J. Henderson, a career postal employee, was named postmaster general in May after playing a key role in previous postmaster Marvin Runyon's effort to overhaul the Postal Service. In remarks this summer, Henderson made it clear he expects further big changes in postal operations, especially in the areas of technology and labor relations. Now we argue, of course, that what we're really doing is improving the level of our core business to the excellent and very good level.
Mediocrity is no longer acceptable in the marketplace.
We will not retain our monopoly forever. Monopolies are being deregulated. I think that's going to happen here. We had great service this year. All that's true.