I started working at the call center in downtown San Francisco in February 1999, one of an incoming class of about 25. Most quit in the first three months. In April a brand-new class of forty was hired and thrown onto the phones. Another class in June. It s like how I imagine war to be.
People just disappear.
You simply don t see them anymore. Hotcube got to them. They panic on a call. Take a Health break and walk out the front door and don t come back. Brian sits across the cube from me.