This describes the creation of shadow quality teams and emphasises that it is a route through which hourly paid workers can progress. Everyone is involved Suppliers especially, but distributors and customers too, must be part of the organisations quality process. Joint improvement teams may be formed. When quality goes up, costs go down Quality improvement is the primary source of cost reduction. The elementary force at work is simplification - of design, process or procedures for example.
Quality improvement is a never-ending journey All quality is relative.
Thirdly, Peters has developed strong opinions regarding the vital involvement of external suppliers and customers, as in Trait 10.