On the return side, PCR will provide appropriate packaging and return documentation in order to ensure a safe return. Since PCR is dedicated to making their programs fit the customer's needs, then the customer is involved throughout the development phase of the program. As an example, PCR understands that shipping expenses are expensive and the method used, priority or second day delivery can make a big difference to the program's success. The carrier and method used is set by the customer. Warranty repairs are handled without any involvement from the customer and non-warranty work is estimated and a bid given to the customer prior to the work being performed.
Every customer is concerned with the accurate tracking of their assets.
We at PCR have the same concerns. We track the movement of your equipment by updating a customized database, designed especially for your needs, with every transaction. After all, we are responsible for your equipment when it is in our possession. Access to this database, or the information it contains, can be by electronic means, or through reports generated on an agreed upon time frame. With every equipment purchase or deployment, someone worries whether they purchased the best product to put in the hands of their employees.