The networks have been busy with FirstSearch demonstrations, teaching workshops on implementing FirstSearch, and organizing FirstSearch trials for large groups. Some days more than either of us can take. Just kidding, but there is a lot. In addition, many networks' administrative, support and business staff talk to OCLC staff daily asking questions, resolving problems and passing on suggestions from the libraries we serve. Phone calls and e-mail are the most common ways for either OCLC or the networks to handle a question and answer.
Networks are just like libraries or library users.
We want our information at just the right time and in just the right format. And big strides have been made in the last couple of years in coordinating all of the communications from OCLC to the networks. Her office has brought more structure and sense to a seemingly endless flow of information. The Internet is also becoming more important. We order OCLC documentation for our libraries via the Internet.