The relationship was strained following the last recall and the public finger-pointing by the companies that has occurred since. The two sides could not agree on analyses of the problem leading to the recall. The tires are safe, and as we have said before, when we have a problem, we will acknowledge that problem and fix it. We expect Ford to do the same. Before Ford announced the details of the recall Tuesday, several North Jersey dealers said they had received calls from concerned customers.
Nobody wants to wake up and hear there's a recall.
Ford is taking the extra step and making sure everybody is safe. Mike Mullane, owner of Mullane Ford in Bergenfield, praised Ford's decision. But in the long run, it's the right thing to do. Earlier Tuesday, Nasser detailed the plan at a meeting with lawmakers in Washington. Tauzin, who held hearings on the tires last fall, said another round of hearings would be held after Memorial Day and include a review of Ford's findings on the Firestone tires and the Explorer design.