Patients should expect care to be provided in a safe and clean environment. Patients may examine and receive explanation of their bills regardless of source of payment. Patients should expect to be informed of the hospital rules and regulations that apply to their conduct as a patient. Patients have the responsibility to respect the rights and comforts of other patients, particularly with regard to privacy, visitor noise and confidentiality. Patients have the responsibility to provide, to the best of their knowledge, accurate and complete information about matters relating to their health.
Patients have the right to complain without fear of reprisal.