For many areas in government, the online environment will enable better program outcomes. For example, the Australian Job Search site contains every job listed with every job network member across the country together with vacancies in the Commonwealth, those advertised in selected newspapers and some lodged directly by employers. It is the largest employment database in the country, and provides the opportunity for people to find what they want when they want it, in a manner which suits and is natural for them. An online facility such as this will enable more matching and better matching of job vacancies with job seekers. Government Online will contribute more broadly to service quality beyond just the impact on individual agencies and their service charters.
Online technology has the potential to break down traditional barriers faced by clients.
Online access to information and services can have a significant positive impact for regional communities, older Australians and the disabled. It can break down the barrier of distance or mobility that some clients face. Online service delivery can complement and enhance existing traditional service channels for such clients, and provide around the clock access to government from almost anywhere. Government Online will remove the need to understand the structure of the Commonwealth Government and the distinction between it and other tiers of government.