Chris Booth, CFY's Help Desk Manager, found it only took a few hours to install Remedy's Help Desk software. He also found it simple to teach the students how to use the program, thanks to Remedy's point and click interface. The high school students have gained tremendous confidence in working with people when they call in. That helps us to figure out what's going on. While some of the inquiries may be basic, such as how to restore the Microsoft Task bar, the assistance makes the difference between a computer that sits unused on a desk, or a computer that becomes a resource for infinite learning possibilities.
Families win, and the students win.
All of the students are planning to go to college and continue studying computers.