By providing supervisor and employee with the help of an unbiased, unrelated person to help talk about and resolve their disputes. These impartial parties are trained in the art of mediation. NIH and the rest of government and private industry have found that third party intervention often resolves issues before they become grievances or EEO complaints.
Mediation is an effective, less costly way to tackle difficult workplace issues.
We will be part of a test program that can be highly effective in reducing formal workplace disputes. ADR is not for everybody and every dispute. It is a voluntary process. Both employee and supervisor must agree to use it. It is available for those workplace disputes that might be susceptible to resolution through the mediation process.