But Happy is much more than its upbeat mood. If I tell you something, you'll forget. If I show you, you'll remember. And a trainer doesn't tell students what they need to learn. Instead, students are asked what they want to learn.
Many people come to class with a clear goal.
So it's important to ask students what they want and why. Happy also keeps its classes competitive. In its training course to prepare people for IT certification, Happy divides classes into two teams. Each team comes up with three review questions for the other team. Teams review the material that they need to know as they try to come up with questions that will stump the other team.