Their biggest concern is that if they're paying for something, are they getting the quality they need to run their applications.
Every contract written between a service provider and a customer includes a service-level agreement.
But until now, there hasn't been a good way to measure performance on an Internet-based system, Warter says. The customer's lament that he lives in Boston falls on deaf ears, because the carrier only guarantees performance on its core network. The Brix 100 and Brix 1000 are deployedo measure quality as actually experienced by the end user. Tracking service Brix will put hardware boxes on the lines and will collect and audit performance data. If the carrier's service agreement requires a latency of less than 100 milliseconds, the Brix box can measure whether those service goals are met.