And by the way, choice is good for the customer. It creates a competitive market place where services are bought and sold based on price, functionality and service. Ensure that these issues are addressed in collision repair organizations where you are currently a member. Require the use of open standards when selecting vendors and partners. Support vendors who use and support industry standards.
Many people say that technology and the Internet have leveled the playing field.
Let's make sure we all know the rules of this new game and that we all have a say in how those rules are implemented. Chuck Rich is president, chief operating officer and board member of ProcessClaims. All rights reserved.