Generic Tools 3. Tools of the Quality Control Department Examples of the physical elements include customer driven quality, which can be achieved by the customer if they demand quality and will not purchase the product if the quality is not up to their standards. Generic tools are statistical process controls that include various charts and organizational research about the company and the product. Tools of the Quality Control department are the statistical quality control methods used by quality professionals. Service is a very large part of businesses and the economy today.
People depend on other people to perform quality services on a daily basis.
The problem with services is that errors, mistakes and blunders are more common in this area than in a mechanical means of production. Health Care is one of the most dominant service businesses. There are many different error types in this field. The first type is a delay. An example of this is when you go to the doctor's office for a check up and you sit and wait for thirty minuets until the nurse takes you to an exam room.