Since most of our branches are similar, it would be beneficial to share what we have learned about a process with our sister plants. The CIA Log contains the status, category, reference name or number, description, Facilitator, and Branch Manager of every project team, new or old, in the group. The CIA Log serves as a guide to the branches in seeking information on project teams at other locations. If they find useful information on the Log, they can then call the Facilitator at that location for more details. Customers Communicating with the customer is indeed vital.
Most organizations rely on their sales staff to play the role of the liaison.
Recently, however, the role of communicating ideas and employee frustrations is beginning to move down the ladder. Employees are being taken to customer's facilities to share their frustrations and successes as well as learn from their counterparts in the customer's plants. Customers are bringing their employees into their suppliers plants to show them how the process works to produce the parts they are receiving. This gives the customer's workforce, as well as ours, an idea of the big picture. In some of our facilities, at each work location, is a picture of how the product they produce is used by the customer.