That's the impression I always got of Verizon.
Management needs to allow their support staff to make some basic judgement calls.
I'm sure a lot of the support calls are from people who aren't all that knowledgeable about computers, but if you have a customer who's a sysadmin call up with a recurring problem, you should be able to escalate the call without running through all the basic troubleshooting yet again. Net Access Corp. Please read terms of use and Privacy Policy . Use signifies your agreement to these terms.