The person had to understand what the next step was in the business process and then manually change the status. With FloWare, the next step is determined for you. Work is routed to the right person at the right time, and users can focus on processing business. BancTec has successfully addressed Allmerica's goal of taking away the worries of understanding the application so that end-users can concentrate on the insurance product and how to process it. Streamlined efficiencies, which should ultimately drive costs down.
Rules also give the user flexibility to make map changes.
Not true of other workflow products where making a change is a tedious process in which the entire team must be educated as to steps involved. With FloWare, once a change is made, the workflow will automatically proceed to the next step. Automated Workflow Ease and automation are what FloWare is about. Allmerica has priorities built into the Plexus system based on the type of work flowing through the system. Rules and profiles dictate who has access to specific types of work and the sequence of activity surrounding that work.