Includes lecture and lab. Topics include understanding the distinctive aspects of services, creating and delivering services, developing and managing the customer service function, balancing demand and supply in a service environment, and others. The study of planned change in organizations including diagnosis of the organization and implementation of Organization Development interventions. Emphasis on teamwork in organizations and survey development. Advanced study of the procedures used to determine costs for manufacturing operations.
Emphasis is placed on making informed business decisions based on quantifiable data.
Also includes accounting for partnerships, consignments, foreign currency translation, fund accounting and international accounting. Topics include selection, placement, employee development and employee relations in private and public sector organizations. Focuses on the taxation of estates and trusts and expands the study of personal taxation introduced in Theory of Taxation. Discussions and assignments will include the marketing, organization, regulation, terms of access, documentation, shipments and financing involved with the international movement of products. Designed to help the student discover the opportunities and challenges of operating a business enterprise.