One of the most powerful uses of Internet technology is in knowledge capture and management. This refers to the ability to capture what has been learned by an organisation - whether individually, in teams or as a whole. Information such as why a direct mail shot failed to deliver the response expected, through to analysis of senior management strategic decisions are examples of material, which might be useful in the future, and should be documented in an archive for future reference. One objective might simply be to prevent loss of knowledge through employee turnover. The pace of change is faster now than ever.
Organisations evolve rapidly and change more frequently.
In a stable world people remain on the same job for years and gradually amass knowledge over time and new staff learn from older staff. Today knowledge is outdated quickly and learning curves are short. The nature of goods is more knowledge based today than it has been. For example two thirds of the value of a car is derived from the knowledge that that went into designing, engineering and building it. Downsizing less man - power means we all need to find ways to work smarter and faster.