Winners use teamwork and the principles of total quality management to cut costs, solve problems and increase efficiency. Front, Mike Delo, Stacey Murren, Wendell Brase. Kristin Whipple, Kathy Eiler, Michelle Richards and David Sugg.
Every commuting student knows the drill.
Fill out the cumbersome form. Wait in line. Now UC Irvine's 17,153 students can use the phone to buy parking passes, which are mailed by the manufacturer, not routed through the university. The steps to issue a parking permit dropped from 21 to five. Against that backdrop, and in the face of budget cuts, teams were created to find savings and reduce worst-case waits up to two hours in line by half.