The ideal candidate will also have strong interpersonal and communication skills, both written and verbal, and be familiar with Individual Medical and Small Group products. PC proficiency and the ability to handle multiple tasks are also key to this role. The individual should possess an enthusiastic attitude and good communications and organizational skills. Our current products include group LTD and STD, dental, vision, life and excess medical policies. We offer excellent growth potential, competitive salary, comprehensive benefits, and tuition reimbursement.
Positions are available in many of our Claims offices.
Operations Managers are responsible for the overall success of assigned disability claims office including appropriate claim decisions, meeting performance guarantees and standards and appropriate resource allocation across units. Must demonstrate ability to lead, devise and implement procedures, analyze technically complex subject matter, manage multiple priorities and projects, make decisions, problem-solve, negotiate conflict and communicate orally and in writing, to diverse audiences. Requires broad knowledge of disability products, and knowledge of insurance claims issues, policies, procedures as well as financial principles for managing financial liability. Demonstrated presentation and customer service skills are necessary. Experience interacting with large-sized companies and understanding of service issues preferred.