We do not refund for orders that were incorrectly placed. Please evaluate the trial versions prior to purchase if you are unsure if you want to purchase the product. Include a paragraph stating that you have deleted the software, destroyed backups and any accompanying registration keys and will no longer be using the product. We try to process refunds within 5 business days of receipt, but refunds may take up to 2 weeks to process. Faxed or emailed letters will not be accepted.
Original signature is necessary due to card processing regulations.
If you experience problems ordering, registering, or using your software and contact us for help, please allow reasonable time for us to respond. Please do not reorder. We will not provide full refunds for duplicate orders under these circumstances. Please email if you did not receive your serial number, and allow 24 hours during our business hours to respond. Do not reorder.