But because there are so many different communities in NSW, each with its own customs, it can be difficult for health professionals and funeral directors to be familiar with all the different practices. That's why it's a good idea for the relatives of people who are dead or dying, to inform the hospital staff or funeral director of any special traditions or rituals they would like to observe. This is also important if an autopsy needs to be done on the person who has died. Anyone who doesn't feel confident about communication in English, can ask for an interpreter to help them explain their wishes. Most hospitals have priests or other ministers of religion on call to be with a dying person, or to comfort the relatives - relatives can check with the hospital to make sure there is a priest or a minister of their particular religion available.
Most hospitals also have a social worker who can give the relatives counselling, if necessary.
Every culture has different ways of coming to terms with the death of a loved one, but sometimes talking to a counsellor can help people deal with their grief. Again, interpreters are available, if necessary. In some cultures, including Australia, this is a normal practice, but some communities believe it is better for a patient not to know. Families who don't want a relative told they are terminally ill should discuss this with the patients' doctor, with the help of an interpreter, if necessary. However, it's important for families to understand that if a terminally ill patient wants further treatment, he or she must consent to take this treatment - and this means the patient must know the real facts about his or her condition.