Many of the findings from these projects have led to new ways that states can expect to develop better automation capabilities in order to reap the benefits of improved efficiency and better customer service in their UI operations. There are several areas where states can benefit from ITSC learning and experiences. Two key areas are those of technical project management and planning and implementation of relational databases. Technical planning can be improved through use of the latest methodologies that blend business process reengineering and object-oriented technologies. Together they provide better methods for setting requirements, creating detailed specifications, developing architectures, and generating code.
Relational databases are an important ingredient in modernizing legacy computer systems.
They provide flexibility and access that allows applications to be efficiently developed and maintained. The benefit to SESAs from this project will be training and information on important tools and capabilities, and how they can be applied to SESA modernization of major functions including UI benefits and tax automation. Attendees will be able to share ideas and come to a better understanding of how they can improve development processes within their states. The ITSC plans to deliver two SESA modernization-related training workshops in FY 2000. This workshop is designed to train attendees on project management capabilities, particularly in a SESA environment, and provides information and guidance in technical modernization design, including architectures, business process reengineering, and systems design methodologies.