Two or three year extended warranties are only offered on approved systems. We do not offer extended warranties on partial systems or parts. Extended warranties must be purchased with the system on the date of the order and can not be added retroactively. An extended warranty may include parts and or labor depending on the requirements of the institution. If the warranty includes parts then the failed part will be replaced by a similar component with the understanding that hardware becomes obsolete quickly and after the first year it is often impossible to obtain an identical part.
Prices vary depending on the systems.
Ask your sales representative for pricing. Please contact us for an RMA number and packaging guidelines. The DOA period is 20 days for all items except CPUs and speakers, which have a 14 day DOA period from the date of purchase. They lack the fancy packaging of retail products, but they are made by the same manufacturers. OEM products are clearly noted above.