Understand that it usually means more work for you, since formal programs do not fit your need. Just to be on the safe side, you may want to confirm that there is no positive answer to your issue or question, by getting a second opinion. If they give you information that the first agency did not have, you may want to consider calling them back and giving them that information. Remember, it's not possible for people to know everything. They will appreciate the updated information and will pass it along to the next caller requesting the same information.
Information is an ever expanding resource.
As more people access the Internet and computer information, more information abounds. The effect of all that data can be as liberating as it is constraining, if the person who needs one bit of information cannot find it in the plethora of material available. If you have any questions don't hesitate to call Tech Connect for help.