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Email Staying current with e-mail etiquette and diplomacy takes a little finesse.
We extol the virtues of reputation, responsiveness, and cooperation in business. But with sloppy or lazy e-mail habits, you risk undermining your expensive campaigns and you invite snickering among employees and outbursts from customers. Make the subject line specific. When replying to or forwarding an e-mail, clean up the document. I don't need to see that.