Statistics Statistics are critical to most call centers, especially if the TSR is compensated based upon sales performance. Reports are generated from a statistics journal that shows the average phone calls per hour, length of calls, number of successful calls, orders received and much more. You can produce accurate, timely, and meaningful reports from large volumes of data. You can also generate ad hoc reports. You can tailor standard reports or create new reports in just minutes.
Many call centers obtain prospect data, such as mailing lists, from outside computer sources.
No more hassles getting data in and out of your system. A very useful feature, this utility lets you monitor the activities of TSRs as they perform specific tasks. This feature is independent of terminal type and can be used from any station or from a remote location with dial-up. Individual statistics on each TSR and task can be kept and reported on in detail. All functions and data files can be protected.