Contribute to information flow and technical growth within the organization by passing acquired knowledge on to others in the form of technical assistance. Must possess expert knowledge and demonstrated proficiency working within an ASP software environment. Working directly with customers and troubleshooting a wide variety of Internet based application issues. Must possess exceptional organizational, analytical and project management skills. Ability to troubleshoot in an Internet based technology environments and communicate related issues with clients and I.T. management.
Good communication skills both written and verbal.
Ability to work within mid size and diverse technology organization, respecting roles, responsibilities, and procedures. Resolve technical problems reported to the Help Desk. Answer emailed or phoned technical questions concerning the ChannelOnline functions. Maintain the Tech Support Intranet system to build an internal and external knowledgebase for use by other support staff members as well as resellers. Must possess expert knowledge and demonstrated proficiency working within an ASP software environment.