Analysts say businesses may be more reluctant to purchase eCRM products now that the threat of startup dot-coms has dissipated somewhat. A portion of the strong quarterly results are attributable to cost-cutting. Despite the eCRM market slowdown, Siebel Systems was able to maintain its software pricing. He estimates the company will complete about one-fourth of those sales next quarter, more if market conditions were to improve. Also Wednesday, Siebel started shipping its employee relationship management product line, which lets companies create personalized employee home pages for providing access to online training, employee directories, contacts, news and events, and Internet search tools.
Employees also can contact the help desk and IT support staff through the intranet site.
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