I challenge the managing mouths of these various legal publishing companies to publically deny these questions many of us are asking. Tell us it isn't so and that your committment to the law librarian community is strong and customer relations will improve. Your silence will speak for you, of course. I intend to post each and every hassle I have with them. Do yourself a favor and do the same.
Lets stick together and get some answers and some service back in our lives.
Those who are quiet - and those who talk a lot.