However, the executive branch in Alaska did request proposals and hire a consultant to evaluate the imaging needs of fifteen to twenty departments. By this process, each department hopes to receive assistance at a reasonable price that will enable them to implement imaging in a consistent, coordinated manner. Whatever other outside assistance your organization pays for, the Council recommends that the imaging software company or value-added reseller be hired to help with installation of the imaging system. Note that someone who installed your system is the ideal person to later provide technical support. Access to continuing support is critical.
Many products charge extra for it.
Telephonic support sufficed for the Council, but only because one employee is an expert in diagnosing and fixing general computer problems. Otherwise, on-site support would be necessary. The next step on which to focus is training about the imaging system and computers in general, for users, and for system administrators. However, organizations should begin this step with the first step discussed above. Future users of the system should be involved in the basic evaluation of imaging technology and your organization's needs, as well as specific product evaluations.