You're not going to get conflicting information. Another important part of the HUD success is that the agency is providing basic information that citizens want in an accessible manner, she said. At the kiosks, citizens can find listings of HUD homes for sale, how to buy a home, rental help and a calculator to determine if they will qualify for a Federal Housing Administration loan. It really is meeting a need. Besides the basic HUD services, a lot of users have tapped into a section called HUD in Your Community, which provides information on HUD-funded projects throughout the country.
People are interested in how their federal dollars are being used.
Information gathered about the most-visited areas at the kiosks was used for the recent redesign of the HUD Web site. For example, HUD saw the response to the bright, user-friendly kiosks as a hint for how the Web site should be designed. HUD will be making changes to the kiosks, updating them to keep the data and technology current. This possibly could include allowing citizens to input loan and housing applications, she said.