Mediation is a process by which a neutral mediator helps facilitate a resolution to a problem. This is a process of compromise. Unlike a judge or an arbitrator, a mediator cannot force an agreement or issue a ruling against one side. There is a final agreement only if both parties can agree with the mediator's help. If an agreement is reached, it is reduced to writing, signed by all parties, and then becomes a contract.
Mediation is free or relatively inexpensive.
It is an attractive method of dispute resolution if your problem can be worked out between you and the merchant with the aid of a trained and unbiased mediator. Mediation is most successful where there is an ongoing relationship between the consumer and the merchant, or where there has been a genuine misunderstanding that may be resolved with the help of the mediator. It is not going to work where the merchant is ripping people off on purpose, because mediation requires the voluntary cooperation of both parties. Unlike a judge, a mediator cannot force the merchant to pay damages. If you intend to file a complaint in court, even in Small Claims Court, your case will automatically be sent to mediation at the Courthouse.