Past Articles Create username. In my own family, no one has completed a sentence before someone else started one in years. We are used to interrupting each other in informal settings. And usually no one thinks much of it. However, interrupting in formal settings, such as dealing with customers, is one of the most serious mistakes.
Effective communication depends on active listening.
Active listening is staying mentally alert and focused on what the customer is trying to communicate. It requires listeners to set aside their own thoughts and put themselves in the position of the customer. There are many things you can do to improve your listening skills. It is extremely important to stay alert and focused. This may be difficult.