As a result, Goldman was unimpressed by the FCC penalties. It doesn't have much of an impact at all. SBC and Ameritech officials say they have indeed taken full notice of the regulators' actions. James Shelley, Ameritech's president of external affairs, conceded in a statement accompanying the Illinois fine that the telco missed agreed-upon service levels in recent months. But users and analysts complain that even as SBC brought in new field technicians during the fall, it continued to lose employees with a buyout plan in which they could add five years to their length of service and five years to their age to reach retirement levels quicker.
Outside observers say the plan was still damaging to customer service.
So it's a net loss. Recent articles and columns by Rohde FCC order Lists what SBC has to do. Ameritech SBC - ASI a mess. Feedback Tell us your thoughts on this article or the issues raised in it. When you click Submit, you'll be taken back to this article.