You've come from Rhode Island, the smallest state in union, to a totally different environment in terms of the scale of the problems and the resources you have available and to a wholly different political context. I must admit there is some frustration. Here there is more of an obsession with process. HUD is probably a microcosm of Washington. But I'm not sure it's really different in other departments.
Process is necessary.
No question about that. But somehow the measure ought to be helping people over time. The good thing is there are a lot of good people here. These positions often have an in-box that looks like a dumpster. It's important to get reality checks.