Documentation is maintained as provided by the vendor or principal users. Usually no additional documentation is developed by CIS staff. Short courses are not generally offered, but some training may be provided if resources are available and users indicate an interest. Frequently a downgraded product is slated for elimination in the future. Consulting staff may have a list of references or other sources of help on campus, though.
Documentation is maintained if resources are available.
Short courses are not provided. CIS makes the product available, along with any documentation provided by the sponsor or vendor. No training is provided. Help Desk consultants may offer some assistance if they are familiar with the product but no resources are focused on developing support for the product. Requests for help will generally be directed to the sponsor or vendor.