Instead, aim at guiding them gently by showing your interest, attention, and sympathy when they begin to talk about what they are going to do now to solve or at least lessen present problems. Encourage them to commit themselves to doing this, beginning soon and at an agreed-upon time. If they resist beginning to act on the problem, help them discuss and resolve these feelings. Have them phone you to let you know how the action plan worked or make a date to see them again soon. The body influences emotions and mental functions.
People are particularly likely to be upset when they are hungry or overtired.
You might remind a troubled friend that when problems seem insoluble, new perspectives sometimes are gained simply by a good night's sleep and well balanced wholesome meals. Encourage some form of exercise to the point of fatigue. When persons are upset they may tell intimate secrets. Later they may be sorry they talked so freely. If you are listening to a friend's troubles, try not to lead her or him into revealing information they may later regret.