Creating Customer Confidence Creating Customer Confidence Basically we are all in some form of sales. We are also customers. Customer surveys indicate that many salespeople project rudeness, apathy and disinterest.
Many customers feel tossed from voice mailboxes to infinity.
Customer confidence and rapport are the key elements to successful customer relationships. Surveys, questionnaires and a needs analysis are used to target clients' needs. Carolyn has presented this workshop to major corporations including Amoco Oil Corporation. Answering phones, directing calls, taking messages and resolving complaints Team development Workbooks and reference materials accompany all presentations.