James Madison University - The Computer Connection the Computer Connection, January 1998, Vol. When calling the HelpDesk with problems, the consultant will usually talk you through a series of standard procedures to help correct the problem. However, there are things you can do before calling that might help you save time and potentially correct the problem yourself. The first thing to try when problems arise is to reboot your machine.
Many times there are errors in the system that are corrected when the system is restarted.
After rebooting, try to perform the same action again and see if the error recurs. Check the plugs and cable connections to be sure they are firmly attached and have not been bumped out of place or become loose. Make sure all the power cords are plugged in firmly and the network cable is still connected to both the computer and the data jack on the wall. Check the on-line Help function of the program. Almost all applications have a Help option along the toolbar at the top of the application window.