To allow for a more in depth discussion, the group broke up into smaller units to explore whether or not current practices are adequate or if improvements are needed. Then discussion units reported back to the group at large. Brian volunteered to transcribe the notes from post-its and the flip chart to reflect a detailed account of both individual ideas and the results from the group discussion. Reference Cards can be used for NRLF requests, and make requesting NRLF material easier. Informing patrons that their books are due that day by closing and that the patron needs to ask the library employee to discharge the book immediately.
Nothing works well in the Branches.
Inconsistent policies add to patron confusion. Reference cards allow 2-Hour items to be checked out till the end of the day. Because of infrequent use and patron confusion, training SLE's to handle this particular issue is difficult. No automatic billing. Monthly circ stats for Reference borrowers are reported with 2-hour loan statistics.