Armstrong's Corporate Retail Accounts Division is organized around customer support in an environment that encourages collaboration and cross-functional interaction. Customer service employees work either in teams to receive orders from groups of customers or in individual workstations to provide technical support to an assigned customer. Banks of shared storage give quick access to information, and informal meeting spaces encourage impromptu interaction. In this customer service area, ergonomic support begins with Aeron seating adjusted to fit each individual and articulating keyboard trays that encourage users to assume ergonomically correct keying positions. Indirect, glare-free illumination is provided by a lighting system that directs light toward highly reflective Armstrong ceiling tiles.
Open tiles allow communication between teams.
A Meridian Options storage tower with a domed top provides shared storage within the workstation. Each workstation also has a Meridian two-drawer lateral file for storage. For greater inventory control, all workstation components are based on 30-inch modules. Power at base and beltline levels throughout the facility give users more convenient access. Equa 2 chairs and Relay tables comfortably equip a space set aside for shared storage, fax machines, and impromptu gatherings.