The massive IT infrastructure we've constructed is fed by data from millions of direct daily contacts with businesses and consumers worldwide. That information infrastructure is also allowing UPS to fulfill its strategy of being as prevalent and user-friendly in the virtual world as we are in the physical world. Over the year, we've been especially aggressive on this front, rolling out services such as UPS Document Exchange and Internet Tools. It's service to customers. A salesperson calling on one of our accounts.
People make our business run.
There are more 12 million opportunities a day for UPS people to impact our customers' perception of service. Their decision to use us instead of a competitor can be either reinforced or undermined each day. That's true in your business, too. If we ever forget that, all the technology and logistics prowess in the world won't do us any good. This is a period of great economic promise.