The power to make change rests with the people who have the authority. Their CEO Tillman Hughes says, The soft stuff needs to become the hard stuff. They eliminated their HR department and created a Chief People Officer. They did more than merely change names. Now the responsibility, authority and the power for the internal customers rests with the top executives.
Most businesses play lip service when it comes to taking care of their employees.
However, it goes from lip service to reality when you actually measure it. This puts a company in a powerful position to make improvements and hold people accountable. At La Rosa s they use several different measurement methods. Managers meet with new hired workers for the first four weeks and conduct a new hire survey approximately 30 days after they have been on board. They do a cultural audit, similar to an internal climate assessment, once a year, which measures feelings about pay and benefits, care and recognition etc.