By developing innovative and reliable call center products, and providing outstanding customer service and support, IAT establishes and maintains successful partnerships with its customers. Based in Salt Lake City, Utah, IAT has provided productivity-enhancing communication solutions since 1986. IAT's products are installed in hundreds of organizations throughout the United States and Canada. Providing Superior Service and Support IAT has a comprehensive Customer Service Department, with representatives assigned to specific regions in the U.S. and Canada. When a customer purchases a new system or upgrade, a member of IAT's Customer Service Department performs the installation and on-site training.
Representatives are also available to provide technical support and advice on a daily basis.
Each IAT customer also has an account manager who develops and maintains an ongoing relationship. Account managers help customers achieve performance goals by becoming familiar with their businesses and suggesting ways to maximize the capabilities of their IAT systems. To help customers realize an ongoing return on their investment, IAT provides a variety of educational opportunities. Regional Training courses, which are held in various locations throughout the year, cover system features and enhancements, provide training for new managers and teach clients how to more productively operate their systems. IAT hosts annual User Conferences where customers receive technical instruction from IAT staff and network with other customers.