They are a systematic way to ensure every call is answered by someone who can handle it. But call centers can be beyond what's desired. Now there's a way you can create an informal call center in your business using the employees you already have. You can have desktop control of all your calls and even link into your existing database to help increase efficiency. Ensuring that every caller receives the best possible service.
Many companies control their phone traffic through an attendant.
This attendant is often responsible for directing calls answering simple questions transferring calls tracking down employees and even managing more complex activities like conference calls. Managing all of these responsibilities professionally can be very difficult. Fortunately Comdial has a solution that gives them the control they need. Comdial's Impact Attendant. It gives attendants real-time visual status of all the phone activity in their group and identifies all incoming callers.