Polished telephone techniques, a positive attitude, and the ability to understand customer s needs are essential to providing quality customer service. After practicing these skills during the workshop, you will be able to apply them on the job immediately. You will develop your confidence on the phone and increase your contribution to your organization s success. Everyone is struggling with words like LAN, multitasking, fiber optics, viruses, and Netiquette. In this workshop, participants will learn the current and future developments in computer technology and telecommunications.
Emphasis is placed on how to plan and adapt to the new office environment.
This workshop presents ways to set up and use different electronic mail systems ranging from internal message retrieval to Internet and commercial systems. Each system is demonstrated with key features explained. Individuals have the opportunity to explore and compare various electronic mail systems available. Information in this workshop is customized for specific e-mail software used by participants.