A workforce that deals with problems, setbacks and conflict in a productive way will avoid delays, and prevent obstacles growing. It is an asset with a strong commercial benefit. So, decide beforehand what EI elements will make the difference in your place of work and focus on them using real world examples where possible. The importance of emotional intelligence should be emphasised, not just once, but continuously. It is not a separate quality from such factors as energy, willingness to work hard, expanding knowledge bases, and so on.
Emotional intelligence is embedded in all areas of life and work.
Therefore the principles should be reinforced, if only tacitly, in all development programmes. Initial training starts people on the road to greater emotional intelligence. This can rapidly add to the value of the organisation's emotional capital. To sum up, emotional intelligence is being able to harness emotions effectively, so that they play a role in business success. It is not emotionally intelligent to allow the heart to rule the head.