Health plans hope for better outcomes and more satisfied patients.
By Howard Kim, AMNews correspondent. Jan. 25, 1999. Calif. Yet Dr. Shaheen isn't Middle Eastern. Although his heritage is partially Lebanese, the American-born Dr. Shaheen looks more like he hails from Boston than Beirut. Indeed, Kaiser Permanente, like many managed care groups nationwide, wants doctors and patients to speak the same language when it comes to medical care, whatever language that may be.