We inspect every home after each guest. Any damages, extra cleaning charges, charges for lost keys, or long distance calls will be deducted from your security deposit without prior notification and the balance returned to you within 21 days from your departure. If you cancel at least three weeks prior to your arrival date, a full refund less the cancellation fee will be issued. Despite our best efforts to keep various items in working order, at times we must wait for parts or service. Please bear with us during these times.
Report breakdowns as soon as possible .
There are no refunds for appliance failure or circumstances beyond our control. For all other after-hour problems, call our office and leave a message on our answering machine and you will be contacted when we open the next morning. Damage caused by pet will automatically be charged against the damage deposit. Violation of this rule will result in immediate eviction and loss of all monies paid. Smoking in a restricted house will result in loss of the entire damage deposit.