Distributed support of users at clusters. Information and Training. To help users make effective use of IT and to promote appropriate use of IT to non-users. These services are available to all members of the University. Software purchase and licensing.
Much software is purchased centrally with cost advantages for volume purchases.
Some is sold on to departments. Help desk provision - for initial contact with the ISS regarding advice, documentation and username administration matters. Reporting systems for problems and faults are run from the Helpdesk and both systems incorporate tracking procedures to ensure problems are completely resolved. Providing a stable user-interface for all services used in teaching over the academic year. Assistance is given to departments who wish to have their own software mounted.