Useful and reliable employees and suppliers know how to accomplish transactions correctly and offer ways to do them even better. All of these transactions contribute to quality management, which means deliberately establishing an organizational culture where all transactions are completed exactly as agreed, and where relationships with those who have the needs are successful. All of this becomes policy. Zero defects, for instance, is a performance policy, not a slogan as some believe. Goodness gets described in the requirements and transactions.
Quality assurance is a collection of procedures describing requirements and transactions.
The ISO 9000 series offers valuable help in constructing this information. Quality control represents the measurement of compliance to requirements. When an organization includes integrity in its transactions, it can count on a reputation for reliability. The combination of usefulness and reliability produces success. Think about that personally.