We use a lot of new technology in our business but we believe our company is based on 'high touch' more than high tech. Out of 41,000 cast members at Walt Disney World, only 5,000 are salaried management, so there's a lot of empowerment in this organization. Bundy sited several concepts which Disney uses to achieve its primary goal and which other organizations can use as well. Be clear about who your organization is. Look into the future.
Role play . . .
Twice a year at a minimum management goes out and works in the theme park. It makes management aware of everyone else's challenges. When faced with a challenge, frequently a brainstorming session will uncover a solution. If you're simply thinking outside the box, chances are you'll go back into it. The biennial survey has been conducted since 1987 and provides statistics on agencies' use of agency systems, stand alone systems, and emerging technologies.