In some hotels, trainees start as switchboard operators and key clerks, information clerks, or mail clerks. The work of Hotel Desk Clerks is different depending on the size of the hotel. In small hotels they may process mail, collect payments, record accounts, handle reservations, operate the telephone switchboard and do simple bookkeeping. Desk Clerks must know the hotel floor plan, fire escape routes, and the location of and sometimes the operation of the hotel's mechanical systems. Desk clerks must also know about local stores, restaurants, and churches.
Most hotels are very comfortable to work in.
Desk Clerks work at a counter in the lobby. While the work is not physically hard, there's a lot of standing involved. You might have to do some reaching and bending. Desk Clerks work under a head clerk, assistant manager or hotel manager. Teamwork is a must for good front office work.