The environmental health department is usually responsible for the collection and disposal of soiled pads. Contact them through your local authority or ask the health visitor or district nurse. Home care Assistance from a home help, sometimes known as a home care, domiciliary care or community care assistant or aide, can make all the difference. They can offer practical help with tasks such as light housework, shopping and cooking. They can also offer more personal care such as getting the person up and dressed and supervising their meals.
Home care is arranged through social services.
Most areas will make some charge for the service, depending on income. It is always better to try and deal informally with any complaints if you can. However, if you cannot get satisfaction there are more formal procedures you can pursue. Seek advice first from social services, your community health council or a citizens advice bureau.