A CBR-based trouble shooting system for Boeing 737 saves airlines downtime. LISP helps companies solve the year 2000 problem. AI is a key component in a Web-based consulting service providing information on 401K choices. Expert systems combined with Web technology built a restricted stock knowledge system. Adobe, the maker of some industry leading publishing tools, used AI to handle size and orientation changes in PageMaker.
Most Companies have costly call centers, either to handle employee benefits or customer complaints.
Companies with vision are using AI tooimprove quality and reduce costs in this crucial part of their business. You may have heard of Thomson through some of their products - RCA, GE, and ProScan. The spreadsheet remains an important business tool, but its fundamental method for calculation hasn't changed in almost two decades. Most modeling and planning requires the handling of intervals and uncertainty, which existing spreadsheets don't do well. Data-mining is the latest AI technology to go mainstream.