The most important strategy is framing the expectations for the technology side of the course. This should be accomplished at the first class. Students need a good rationale for learning something new. Relevant to your specific discipline, explain why the technological expectations are germane to the course. As a part of the expectations, the instructor needs to insure that the appropriate training is available to the students in a timely manner.
Most institutions provide regular training in computer labs for students.
Depending on the size of the class, the instructor may need to offer some additional training sessions. Feedback can be obtained via e-mail, daily or quarterly course evaluations, suggestion boxes, chat rooms, newsgroups, as well as regularly scheduled office hours. Remember, if the intent of using technology is to improve the learning in the course, be sure that it is not the technology that distracts or inhibits the learning in the course. Second, warn students of the dangers inherent in the Internet. For example, never give out your first and last name, addresses, home phone, social security number, or passwords.