The Business Process Automation Module provides business rule templates for monitoring common problems or unusual events in the Support Center. The Quick Start Wizard provides customized functionality at a fraction of the usual cost. GoldMine Administrator Point and click your way to customization. GoldMine Administrator allows the entire system to be customized using simple drag and drop functionality. GoldMine Management Intelligence Generate reports and monitor the status of a Support Center by using the user-friendly GoldMine Answer Wizard and GoldMine Manager's Console.
Managers are more easily able to streamline department operations by determining best practices.