Quick response time cuts down cycle time which thereby reduces costs to customers. Reducing operational costs drive the need to analyze facility location. This will facilitate the formation of the locations selection from the data collected on the various aspects. Response time and reliability are key issues in offering quality service for customer satisfaction. Quality initiatives should be supported from top management down.
Middle management is often a stumbling block to process change.
TQM requires creating a learning organization and that means training to acquire new knowledge of manufacturing processes, statistical tools and problem solving methods and mentoring. The best practice today may not be the best practice tomorrow. Emphasis on People Organizations bent on improvement should see the human factor as its greatest resource. Empowerment enables employees to take responsibility, be accountable, continuously train and be a member of the team. Bringing together different backgrounds, perspective and functions is an arduous process.