Each Business Unit sets and monitors the requirements for their Reseller Partners. To best leverage the advantages of the channel distribution system, Network Associate products are available from leading distribution partners. You will benefit from the financial and marketing programs offered by our distribution partners. TSP PrimeSupport Online TSP PrimeSupport Online offers a higher level of support and service through the Online KnowledgeBase and Email support. The Online KnowledgeBase allows you immediate online access to a searchable knowledge base, product documentation, message boards, and new information on product releases.
Email support provides a dedicated email box with a guarantee response within one business day.
In addition to online support, all partners can purchase incident-based professional telephone support through the TSP PrimeSupport AssistLine. Graduated Product Discounts Graduated product discounts are used to recognize and reward sales successes and proven expertise with Network Associates products and services. Dedicated Channel Account Manager Each Business Unit provides dedicated channel representatives who are ready to work closely with you to identify opportunities and generate sales. Lead Generation Leads generated from corporate marketing efforts including direct mail, advertising, and trade shows. Redirected Services Direct Field Sales will work with Platinum partners in fulfilling product and services opportunities from their direct accounts.