This facility, while available previously, require d considerable integrational effort on both the user s and developer s sides. We always welcome these, so please feel free to submit them when you think they may be of use to your site and other sites as well. Speed up code changes when displaying Fault forms Automatic calculation of how long a Fault has been open, with this shown onscreen A Client History facility on Fault Forms which can be used to quickly review what other faults this particular client has submitted Automatic calculation and display of how many faults are displayed on the main database form fault list A new, enhanced Find capability, which greatly enhances the user s ability to track down database records. It is fully multi- user with complete database concurrency. This allows a site to scale upwards from 5-20 support staff, to 50 or more, with no changes in system interface and functionality.
Ease of use is paramount.
Support staff often operate under severe time pressures, and must be able to master any new information management system quickly, with as few obstacles and complications as possible. Examples would be Sybase on any UNIX server platform, or Microsoft's SQL on a Windows NT platform. The advantages of this scaleable architecture are that organisations can use the system at a level appropriate to their needs, and when growth occurs, the same application can be reconfigure to meet these new needs. Thus maintaining all user training and knowledge in the system, which will appear and operate identically. Inbuilt, pre-defined Speed Reports, with line and outstanding faults bulletins.