Merchants may require proof of purchase before they accept a return. A receipt will ensure that you get a full refund of your purchase. The gift receipt does not reflect the price of the item, except in a bar-coded form or electronic form that is decipherable by the merchant. The gift receipt makes processing returns quicker and more accurate. Be careful about buying custom or specially ordered items.
Many stores exclude custom or specially ordered items from their general return policy.
Merchants who do so must post conspicuous signs or otherwise notify the purchaser, with the purchaser's written acknowledgement, of the return policy. Whenever you purchase an item that requires special processing by the merchant, such as certain upholstery, silverware, chinaware, or Hawaiian jewelry, double check the applicable return policy. The return of merchandise law applies to purchases made or received primarily for personal, family or household purposes, and does not apply to transactions between businesses. Most Hawaii merchants want to meet their customers' expectations in processing a return of merchandise. If you feel that you have not been treated fairly, talk with the store's manager.