Customers can rely on the quality to be above par and the employees to be knowledgeable about the plants and products. And the customer guarantee is among the best in the industry. Earl May will replace any plant that doesn't perform within a year of purchase. CEO Bill Shaw, Betty Jane's husband, oversees daily operations for the company from its corporate offices in Shenandoah, Iowa. The couple are on a first-name basis with managers and store personnel.
Great pride is taken in product knowledge and service.
As the Nursery and Garden Center operations expanded, the need continued for more storage space, and shipping facilities. In the fall of 1971, a new distribution center was built just outside of Shenandoah. Stores are able to replenish inventory often, and customers have plenty of fresh merchandise to shop from. A portion of the area was used to test over 2,000 varieties of vegetables, trees, shrubs, roses and grasses for national tests and future varieties for Earl May customers. As many as 20,000 visitors attended the annual Open House to see the dazzling display of color created by thousands of blooming flowering plants.