A Canadian workers' comp bureau moves from a data disaster to stored and shared knowledge. A combination of CRM and KM software puts answers at the fingertips of 3M call center reps. At the CIA, the secret to knowledge management was hiding in plain sight. How the Tennessee Valley Authority's nuclear division saved time and money by integrating machine-maintenance knowledge and workflow processes. The good news is that the knowledge management movement is more than the fad some had predicted.
Knowledge management can help.
An executive's search for strategic information requires an arsenal of tactics. This site has a list of public domain case studies on effective knowledge management practice. Perspectives on Business Innovation Websites American Productivity and Quality Center Process quality improvement was a natural precursor to knowledge management and the American Productivity and Quality Center is leading the way on this approach. Fifteen quality free resources are available. The benchmarking process is a common tool in the KM toolkit.