Rooms are designed t take less time to clean. Guests can use their own credit cards to access their rooms. It's the way Sleep Inns are built today to counter the growing Baby Bust labor shortage. The customer receives the jeans days later. Future-focused leaders will anticipate what it is about their services or products that could benefit from mass customization and respond accordingly.
Innovations come from nonstop listening to customers.
Families pulled in all directions by busy schedules fly away on vacations away from phones, distractions. Thirteen million Americans are self-employed and work from home. Look for price cutting to intensify even further, spreading to unlikely arenas such as professional services. Four Seasons Hotels have computer banks that store information about each guest. Excellent customer service for beleaguered American consumers is so rare that people pay extra for it.