Shopping around Many insurance shoppers mistakenly think that price should be their only concern. They may never expect to file a claim or have further dealings with the insurance company. Well, service does matter, and you should factor it into your insurance decisions. And, sadly, accidents and claims happen often enough that the odds favor a claim. But don t ignore service complaints.
Many states collect consumer complaint information and publish annual guides.
The big companies get big numbers of complaints, so don't get overly swayed by raw numbers. The best complaint studies adjust the numbers and provide comparative figures that let you see the incidence of complaints at all sizes of companies. We all need insurance. Using the tools here will help you get what you need, without paying more than you have to. All rights reserved.