Response Overview Put public safety first. Assess the problem through the publics eyes.
Perception is reality.
Make certain everything is documented from the very start. Communicate quickly and frequently even when other things seem more important. Get the facts to your frontline and public. Be fully responsible for solving the problem without pointing your fingers or blaming others. Make your people accountable for a fast, positive resolution to the problem, whatever it takes Anticipate and prepare for ripple effects.