Minor upgrades are free, major upgrades cost less than initial purchase.
Software, then HIC then Optus Messenger transfer programming. It's unusual to have it all ready in one day unless careful preparation has organised all the passwords and connections in advance. GST collected as well. What impresses me is the speed at which the development team responds to feedback , and makes some running changes on the go. For example , I had raised a couple of issues about the program , and it was fixed when the next version was released.