They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.
Experts often possess more data than judgement.
Elites can become so inbred that they produce haemophiliacs who bleed to death as soon as they are nicked by the real world. Never neglect details. When everyone's mind is dulled or distracted the leader must be doubly vigilant. Plans don't accomplish anything, either. Theories of management don't much matter.