Select New Case at the left of any Connect Window. Choose a serial number from the list, or enter a serial number in the text box. Click on Open Case . A new form appears. Give as much information as possible about your problem.
Field names displayed in red indicate mandatory fields.
Be sure to describe your problems as thoroughly as possible. Describe what you were doing and what applications were running when the problem occurred. Describe steps necessary to reproduce the problem. Attach any available test cases, diagnostic output, or core files. One mandatory field is Severity .