We are aware that this is a very difficult task but all necessary steps will be taken to achieve this. Passenger Amenities One of our most important goals has been to continuously improve passenger amenities. With this, facility will now be available to get reservation by any train from any of the PRS terminals in the country. In the last Budget, the norm for setting up a PRS centre was reduced from 300 to 200 reservations per day. This will enable expeditious disposal of complaints.
Passengers are always keen to learn about the factual position of the running of trains.
Tatkal Scheme' has been introduced successfully for more than 100 important long distance trains. This has enabled passengers to get reservation at short notice. This facility will be further extended. It was announced in 1998-99, that in eight trains pantry cars will be introduced. This work has almost been completed.