We want to derive concepts which are useful for guiding the design of new systems and interfaces. We are building a set of descriptive concepts that crystallize user experience. For instance, we are not trying to predict that x units of transparency will automatically produce y units of usability. Building concepts from interpretive field research is an inclusive process. As we interview each person, new instances modify and expand the concepts in our understanding of usability.
Interviews reveal instances of the phenomenon.
The instances are used to build concepts. The concepts form a framework for communicating user experience to designers. Designers use the concepts to design the next system. An Example of a Usability Concept Transparency is not a new concept. We see the experience of transparency when users remain in the flow of their work and are not disrupted by the computer system.