An administrative log of the consultation is kept. No other records are kept of the contact. Individual names are not revealed. The log is designed to track the types of issues raised. The matter can be reopened at any time.
Initial interview is conducted.
Nature and details of complaint, persons involved, and remedies desired are discussed. An investigative file is opened. A review of pertinent information not limited to personnel files, individual reviews, leave reports, and pay records is conducted to further access the matter. Method for resolution of issues discussed with all concerned parties. An administrative log is kept.