Need to create better processes where the customers are part of the discussions. This can avoid unnecessary confusion and can provide the customer with input into the decisions, insuring that their needs are met. Training is important. Requiring faculty to participate in training for productivity tools will not happen, however, training can be brought to the user location. In providing services, the practice of sending people to web sites is not always the most helpful solution.
Email is sometimes easier than sending someone to a web site.
Use of the web should be supplemental. Remote Access Committee Report Dorothy Chrismer reported on the remote access committee. The committee decided not to do a survey. Instead, the committee will make recommendations and ask for feedback. The first issue to deal with is the modem pool and access issues.