Most people watch fires on the news.
The people who don't are the firefighters and the people whose houses are on fire. Pa. His company has more than 40 employees. The all-volunteer fire department protects the 15,000 residents of Lancaster Township, and runs 550 fire calls per year. The LTFD has developed an extensive customer service procedure modeled after the Phoenix Fire Department standard. The department has a simple fire suppression benchmark that has never been broken.