Functions at a higher level of responsibility which includes increased independence in resolving technical problems and ability to provide instructional training to individuals and groups.
Performance is monitored and reviewed regularly for effectiveness in meeting specific expectations.
Functional contacts include coworkers, computer product vendors, technical computing professionals, and nontechnical computer users. Provide basic installation, upgrades, and troubleshooting of computer hardware, software, and peripheral equipment. Perform administrative networking tasks which include establishing new user accounts, managing access privileges to network resources, and performing information archive and backup procedures. Provide instructional assistance on the use of network utilities and advanced features of software application packages. Provide group training on the use of operating systems and application software to nontechnical computer users.