Other guidelines describe the industry's practices for collecting, using, retaining and safeguarding customer information, as well as processes for ensuring customer requests for more information or changes to information are honored in a timely manner. Our guidelines aim to preserve customer trust, but at the same time allow banks to provide consumers with affordable, innovative products, services and access to credit. Preserving trust is a core value. Medical information will not be shared. Responsible use of information provides customer benefits.
Financial institutions have procedures designed to maintain accurate and complete information.
Financial institutions respond to customer requests to correct information in a timely manner. Financial institutions help protect customers against criminal use of their information. Financial institutions have procedures to prevent unauthorized access to customer information. Sharing information within the family of companies improves customer service. Disclosure of information outside the family of companies is restricted.