That is the core of discussions at the Committee. In today's meeting, the petrochemical business unit of Odebrecht Group presented a project, started in 1993 and 1994, for a change in the attitude of the companies which make up the unit, that is OPP Petrochemistry and Trikem. Most of the industries do not emphasize services they provide clients with. Petrochemicals are considered commodities, according to Garrido Filho. OPP has adopted a management system named as planned assignment in which employees get a commitment to targets and autonomy to make decisions.
Management starts with the client.
According to him, his task is helping clients by looking for solutions in product use and development and by giving information about tax exemptions and about how to get financing. All RCs at OPP have taken technical courses in their area so that they can promptly answer the client's questions. They visit all clients at least once a month. Garrido Filho, in the Human Resources area, says the best way to make employees at the supporting departments get involved with the solution is taking them to the client. We have to move people.