The Ministry of Finance guides the reform, develops new methods and principles. The Ministry of the Interior guides the reforms of local and regional government. The Public Management Institute provides consultancy and training support. Indicators are used along with more complex measures. Many agencies have developed special systems for measuring performance.
Qualitative evaluation is used in areas where it is difficult to develop quantitative measures.
Efficiency measures are important, including unit cost of outputs and labor productivity. Agencies should use effectiveness measures to the extent possible and a number of them have developed such measures. Quality of output and quality of service delivery are measured as well as consumer satisfaction. Performance measures should include economy measures. Accrual accounting is seen as an important part of results-oriented reforms and accrual accounting is to be used across the State administration.