This is called an assessment. During this discussion you can always have your carer, a relative, or friend, to support you if you wish. If your assessment shows that you need to receive services, Social Services will arrange these for you, and will review the arrangement regularly. Social Services have to keep records about the people who use their services. These records are securely kept and remain confidential.
More detailed information is given in our leaflet 'Access to personal records'.
If you are dissatisfied with any aspect of your assessment, or the services provided to you, Social Services will always help you to sort it out. More detailed information about sorting out complaints or problems is given in our leaflet 'How to make a comment, complaint or compliment'. There is also a variety of rehabilitation units in the county, which act as 'half-way houses' between residential care and independent living. This link takes you to a list of Social Services publications . Publications are free of charge, and are available on computer disk, in large print, and in other formats on request.