It includes hours, phone numbers and addresses, staff lists, services, mission statements, floor plans, virtual tours, borrowing policies, etc. Reader Services - Invaluable for the Public Library's Reader Services.
Many libraries break up the area according to interest or age level.
To personalize the library staff, include links to personal web pages, if available. The staff list is often included as a link from the Library Information page. Academic libraries tend to limit service to their own academic community, public libraries tend to limit service to their own geographical communities, and special libraries tend to limit services to their immediate client base. The only libraries I have found which offer remote ILL services are academic libraries. Larger academic libraries offer the service campus wide.