One, a small restaurateur in New York City, expressed it best. When his employees do that, his little restaurant beats the big guys every time. Think about the milkman, the pastry deliveryman, the laundry-truck route driver, the dressing room attendant at the clothing store, or the gas station attendant. Of course people want more service. Compared to the past, there isn t any.
Meaningful transitions can only start at a point of shared relevance.
When you get face to face to talk about what is good about the relationship, what is bad, what the future holds, and perhaps identify some simple things that you can work on together to go to the next level, you create art. Something from nothing a shared value. A value that cannot be usurped by the ephemeral, tortured, standardized, irrelevant value offered by the guys on the right side of the curve.