John, in the materials that you helped me prepare for distribution to our audience is a transcript of a taped telephone conversation between a bill collector and a debtor. Copies of this transcript have been made available to our audience. The collection call which is transcribed in the transcript you have obtained clearly reflects harassment. In fact, as you know, we use this transcript as an illustration of what not to do. Most will pay by check.
Most clients prefer that the debtor makes the check payable to our agency.
Our primary purpose is to collect the debt. If we can handle the dispute within our office, we will do so. For example, if the debtor claims that he or she previously paid an item, we will ask the debtor to send us a notarized affidavit along with payment for the undisputed portion. We will then close out the matter upon receipt of the undisputed portion. We don't send it to our client.