The hearings and review process for provider complaints is documented by the Complaint Log and the Provider Complaint Case Files. The records may be exempt from public disclosure under ORS 181.540. Child Care Listing Forms - Retain 5 years, destroy. Complaint Log - Retain 5 years, destroy. The unit verifies the correctness of eligibility information and assists systems programmers in testing new programs and suggesting changes to make the programs more user friendly.
Records documenting the resolution of client problems are the Troubleshoot Request Forms.
024 Troubleshoot Request Forms - Retain until problem resolved, destroy. The records may be exempt from public disclosure under ORS 411.320. The Direct Pay Unit interprets laws, rules, policy and procedures relating to Aid to Dependent Children, Food Stamps, Employment Related Day Care, JOBS and JOBS Plus programs and the provider payment system. The unit monitors and audits payments to providers. The unit also researches and analyses payment vouchers and computer records.