I have a client who truly understands the meaning of having employees who are High Performers . It took a while to get him to buy into this concept, but now that he is firmly entrenched in it, he loves the results. Every new employee is required to receive 40 hours of training. Not one of them can start work until they have successfully completed the 40 hours. During that 40-hour training period, which is a normal workweek, each employee is trained to the company systems and procedures.
Nothing is left to doubt.
The result is that he produces quality people who know exactly what is expected of them, they achieve exceptional results and they represent the company in the highest manner. He understands that his people are his biggest asset and he treats them as such. Training your people to your systems, procedures and expectations makes good business sense. Giving them a clearly defined arena of responsibility, authority coupled with a reachable goal and a system of accountability lets them become high performers. You can t expect to jump your organization to any higher levels of success if you ve got to be concerned with every little, time-consuming detail, every minute of the day that they could have taken care of for you.