Communications and respect are the keys to this process. I am fortunate in my facility that we are driven to look at the process, not people. Therefore, we call problems opportunities to fix the process. Communication and respect between the two groups is critical. Respect starts with the managers and directors showing respect for each other.
Duplicate items increase cost by holding both in inventory.
Staffing according to activity is most cost effective, and gives better distribution of FTEs. As stated before, empower them to make decisions. Reward and recognize, let them know they are appreciated. Ask what will make their work a better place. Sometimes it s as simple as fatigue mats or new chairs.