Greater security may require more cost for the agency and more inconvenience for the end-user. It is important also to keep in mind that the unauthorized request for a Social Security record is a federal offense and subject to criminal penalties. Routine auditing and criminal prosecution where wrongdoing is established could do a lot to protect privacy and discourage illegal access. Dr. Neumann's statement provides an excellent basis for further investigation into the various options that the Social Security Administration could pursue. Fourth, I think the SSA took the right steps when it decided to suspend the service and seek public comment through regional hearings.
Privacy is clearly an issue of great concern.
The comment period will allow the SSA to gauge the public concern and to explore options. As a pioneer in the delivery of online government services, the SSA's work will also benefit other federal agencies that may be considering similar programs in the future. But I don't think the SSA alone can address the widespread public concerns about the loss of privacy. More steps will need to be taken. A privacy agency, for example, could provide technical support and guidance to federal agencies and ensure that the aims of the Privacy Act are upheld as federal agencies go forward with new efforts to take advantage of information technologies.