If a user has switched them, you will not see the correct A words. Move one until you get online back. In Expanded Academic Index and Academic Search Elite, there is a button specifically for reformatting for printing, emailing that gets rid of everything but the article. It is policy to replace the ribbon on a printer for anyone who asks. If you think it has life in it yet, save it with the other new ribbons.
Ribbons click into place, but the click can be really subtle.
Goes behind the metal guide. Tighten up the ribbon with the advance knob. Shredded ribbons just need to be advanced sometimes, as well. Check for paper scraps. This usually helps them not get angry.