Each report includes detailed information regarding the patient, the date of service, services rendered and billed charges. For claims that have completed processing, the allowed and paid amounts, as well as the patient responsibility, are also available. To make posting payments to accounts easier, the internal account number the physician uses for each patient will be included when listed on the claim. The report of claims that have been returned for additional information will indicate the data required for processing to be completed. All of the information contained in the reports are fully searchable and can be downloaded to personal computer systems.
Physicians are able to track and trend their claims activity in any division of data they desire.
If there is a consistent issue regarding missing information or use of non-specific diagnosis codes, the provider s office will be able to address the problem and prevent it from occurring in the future. HMHS is pleased to offer this service, said Dave Baker. By using this tool, physician offices can be better served and claims associates will be free to provide assistance with truly complicated cases. As the use of this service increases, we hope to allocate even more claims associates to processing and resolving claims. Data transmissions are encrypted using a sophisticated software package.