I want to know. Revenue saved by using commercial providers can be invested in the true core competencies of an agency through investments in its people, training and new systems, he adds. He believes that the government and his competitors are simply automating traditional procurement methods rather than reinventing the entire system. This approach does not take advantage of the valuable quality control that can now be added to the procurement system, he contends. They also asked government employees what characteristics of online buying sites bothered them most.
People come first.
Don't even talk about the technology. The technology is there. Web-centric are really the only important things. You can't just build a site and sit back and they will come. You have to go out and see people to keep the customer.