Pilot fish hires on in the data security department of a state agency.
We had a three-day turnaround and so three months was unacceptable. Fish checks around, turns up the bottleneck, then calls the user to see how to speed up the process. He has coffee with the frustrated user, they set up procedures for dealing with requests and who to contact at each site when problems show up. If it gets printed, you get a sharp Shark shirt. Now is the time to speak up and influence these discussions.