Knowing what to say and do to help those in crisis takes empathy, understanding and a willingness to learn about grief. While most first responders roles during this crisis are frequently transitory, there may be an occasion where a particular child or circumstance affects you on a more personal level. Thus, perhaps as a paramedic, firefighter or crisis interventionist, you have the opportunity to work on a more intimate and ongoing basis with the family. For such situations, we have outlined some fundamental guidelines which can foster positive interaction and confidence for you as a support individual. So don t expect parents to be logical or objective when their child has died.
Runaway emotions make it difficult to think clearly.
Instead, allow them to express their feelings by being a good listener, maintaining clear eye contact, speaking firmly, gently, and precisely and giving honest answers to their concerns. In crisis situations, when logic and reasoning are diminutive, encourage the parents to do what they do best- what is the most natural behavior. It is their greatest responsibility and most innate desire. They need to participate in their child's care and be with their child as much as possible. The chance to say goodbye one last time is of critical importance to most families.