She should be an old pro at using it and understanding the service plans. Conn. The service plans, she says, are not very straightforward. The bills can be difficult to read. And just when you think you've figured it all out, the telecommunications industry introduces some new wireless technology. Since 1990, the wireless phone market in America has skyrocketed from 5.2 million subscribers to 102.1 million in 2000.
Experts say consumers can keep costs down if they choose a phone and service plan carefully.
On top of that, there are resellers, which don't operate wireless networks but instead purchase minutes from the major providers and resell them to consumers. The first decision consumers need to make is whether to go with an analog or digital phone. Analog and digital use different frequencies. Digital phones can be equipped with Internet and message features. Analog phones use older technology but the service is available throughout the U.S. and users will not experience as many dead zones, where they can't place or receive a call.