Qwest Communication's takeover of US West was finally completed July 5, creating a corporate behemoth serving 29 million customers in 14 countries. A recent report from the Federal Communications Commission ranked US West last among all the baby Bells in several measures of service quality. The seconds tick away. The earth spins around on its axis.
Empires fall and crumble into dust.
Spiders roam across your lifeless carapace, gleefully burying your head beneath a mat of cobwebs. And you're still on hold with Qwest, a.k.a. US West, a.k.a. the phone company. After months of legal wrangling, the Oregon PUC has finally succeeded in getting Qwest to reveal detailed information about dead lines, calls that don't go through, and the length of time customers are put on hold before they speak to a live body. The data show glaring disparities among the wire centers.