Another sigh of relief. 12.59pm Terminal 1 reopens, for good. British Airways sends managers to the terminals to deal directly with customers. It is difficult to communicate with people who are all over the Terminal and difficult to identify the managers in the crowd. There are queues the length of the terminal.
Passengers are understandably upset about the delays.
Their sense of grievance is exacerbated by the absence of visible damage. A recently installed special membrane kept the fire in the roof. British Airways makes plans for evening and next day operations and discusses sleeping arrangements at the terminal. The situation is under control. BA is confident that it can recover the position from here.