Page credits the company's customer service policies for much of Replacements' success. Every company talks about customer service, but I don't think many understand the concept, as simple as it is. We really strive to offer a level of service that few companies provide. Replacements' inventory has expanded over the years. One addition was stainless steel flatware.
Replacements often does more business in stainless steel flatware than it does in silver-plate.
A silver restoration service is also offered. Although the majority of the company's business is by mail and telephone, Replacements encourages walk-in traffic at its showroom, which features a wide range of products and sale items. Shoppers can buy a single plate or a complete set of china. The showroom is also the location of the Replacements Museum, with more than 2000 unusual pieces of china, crystal, and silver on display. Free guided tours of the facilities are also given.