This focus on early intervention helps improve efficiency of the process, lowers your costs and improves employee satisfaction by getting employees back to work earlier. This platform houses the claim reporting system that captures claim information for input into the short and long term disability, workers' compensation, and claim management systems. The information taken during the claim reporting process automatically feeds these systems, reducing rekeying errors. Much of the employer or employee data that we get via eligibility feeds is also populated into all systems. Integrated notes and diary are two of the most powerful features of our integrated platform.
Notes are detailed comments that are specific to an individual claim.
Authorized users need access only one system for all information. When an employee has a disabling event, the employee, relative or employer calls a toll-free number to file a claim. The Customer Information Representative then enters the information into our centralized claim system. For integrated accounts with workers' compensation component, a First Report of Injury is completed at the end of the call. Claim data is electronically transmitted to the claim team.