Work may also include explaining, clarifying and interpreting operational practices, procedures, regulations and activities and or advising clients, organizations or the general public about specific programs. Responsibility limited to a small program or a portion of a program of an agency or major agency subdivision. Work requires knowledge of general management practices and government functions in addition to the ability to deal with issues that cross disciplinary boundaries.
Guidelines consist of established routines, procedures, policies, and regulations.
Provides technical planning, assistance and training to agency staff, organizations or community groups in analyzing areas of need, in planning to meet needs and in documenting effectiveness and compliance with program guides. Uses total quality management practices including analytical tools and employee involvement to design solutions to problems. Knowledge of the principles and techniques of training. Knowledge of the principles and methods of planning and implementing programs. Knowledge of total quality management methods of analyzing processes and identifying customer expectations.