These include mobilizing, enabling, defining, measuring and communicating. Mobilizing is the process by which a company and its people are brought to the point where they accept the changes that reengineering entails. It includes a compelling reason and vision. Enabling is redesigning work so that people can exercise their skills and capabilities to the fullest extent possible. This is also known as empowering.
Mangers have to give up control.
The culture needs to purposefully assure that people will behave the way the business needs them to behave. Measuring includes identifying process results that will accurately evaluate business performance. Measurement in the new era includes self assessment, peer evaluation and assessment of managers by their direct reports. The manager as coach must give employees the tools they need to do their jobs, remove obstacles that hinder team performance, and challenge the imagination by sharing information. The sum of all the coach's actions is to give the team ownership of the game and to build trust.