Unfortunately, that is a difficult set of digits to remember. Several other states have converted their social service clearinghouse numbers to 211 and experienced a sharp increase in the number of users. However, before 211 arrives in Delaware, it would be wise to pause and ponder some of the lessons learned from use and abuse of 911, the nearly universal emergency code. If 211 is to be effective for social services, careful thought should be given to how to publicize it so that it doesn't become bogged down with inappropriate calls. Success has nearly swamped 911.
People think of it like they once thought of dialing O for the telephone operator.
On top of that, with the advent of instant telephone tracing technology, police departments found they have to respond to 911 calls even if a caller hangs up without communicating trouble, just to make sure nothing is awry. The numbers 411 and 611 have been picked off for directory assistance and cellular customer service calls. Somebody will inevitably think up a reason to use them too. That could leave many of us in the unfortunate position of trying to remember which 1-1 number accesses what. At that point, we hope people don't start calling 911 to find out.