Check out past month's tips As health literacy advocates, we are well aware of the benefits of clear and simple communication. We know that patients are more likely to follow medical instructions when we write and speak in ways they can understand. What we may not be as aware of, however, is the cost of clear communication. It takes money to simplify written materials. It takes time to make sure the spoken word is understood.
Health literacy is of great value to patients and clinicians alike.
This month's Health Literacy Consulting Tips is a first look at the business side of health care communication. When patients have limited language or reading skills, they are likely to have difficulty comprehending forms and documents. For example, when Joan is given a health history that is above her reading level, she may simply check the easiest rather than the most correct response. If she checks no to all health conditions even though she has a history of diabetes, her clinician has incorrect information on which to make treatment decisions. In cases like this, Joan's clinician may need to spend time correcting the error and Joan is likely to feel frustrated and dissatisfied.