Author of hundreds of articles on gambling, his weekly book reviews appear in numerous publications throughout the gaming industry. Once they make the transition from beginner to seasoned player in whatever game they're attacking or hoping to beat, a pattern develops. They may be angry, lost, curious or just approaching the game like someone obsessed with winning, but not knowing how.
Poker players are a bit more disciplined.
They sense they need help on a particular game or they're moving from low limit to higher limit and understand the game's philosophy changes. Roulette players are often completely lost. I suspect he may have made more money on the book than he ever did at the gaming tables. Blackjack players, miraculously are still being born with a glimmer of hope in their eyes. In this instance, no matter what book is chosen for the customer, there is controversy.