Each of us brings to the workplace a set of mental models that are shaped by our life experiences. Our mental models shape the way that we perceive things. For example, if we believe that the facility operates best by setting up specific departments to perform specific functions and that those functions should be carried out in a manner that maximizes the efficiency of each individual department, the result will be departments competing against each other for resources. When every department manager is working to optimize only his or her own department, the facility as a whole often suffers. Administrators of any long-term care facility cannot afford departments and people competing against one another.
Progress takes place only when people work together with a common vision.
The transformation to total quality begins with the recognition that the whole is greater than the sum of its parts. Inc. All rights reserved.