While demonstrating how many business fundamentals never change, the book also enlightens us on the potential of the Internet to make all business better. It represents the beginning of a comprehensive and actionable theory of governance. Today's dynamic markets and technologies have called into question the sustainability of competitive advantage. Under pressure to improve productivity, quality, and speed, managers have embraced tools such as TQM, benchmarking, and reengineering. What Leaders Really Do John P. Kotter Leadership and management are two distinctive and complementary systems of action, each with its own function and characteristic activities.
Management involves coping with complexity, while leadership involves coping with change.
CRM allows a company to identify customers, differentiate them in terms of their needs and value, interact with them, and customize some aspect of its products or services to meet those customers' needs. Performance Appraisal is Dead. Turning Mission Statements into Action Tom Brown Corporations love to author mission statements because they help an organization figure out its purpose, and help employees work toward that goal. But if management fails to create commitment to the statement, then action toward the statement cannot occur. It's an exasperating but common question for managers, who oftentimes feel powerless to change troublesome personalities.