At least 3 years experience developing commercial software. Knowledge of SGML, XML or experience in the publishing industry a plus. Support Engineer Support Engineers interact with customers via telephone on a daily basis. Reporting to the Manager of Application Support, the job includes logging and resolving technical inquiries or, if a software defect is found, reporting and tracking the fix through a new customer release. Unlike typical support positions, our Support Engineers work closely and dynamically with in-house developers and a middle tier developer community who integrate our products into complex end user solutions.
Occasional travel is required for new installations, but work is primarily in the office.
VMS, UNIX, MVS and NT operating environments are supported. Compensation is based on your level of relevant expertise when joining. Training in specific areas will be provided as needed to augment your skill set and college tuition reimbursement is available. Support Engineers have exposure to a far ranging set of technical issues with corresponding opportunity for advancement in the company. Relevant experience either supporting or consulting with customers is very beneficial for these positions.