From 2 December 1996 a service provider must not discriminate against a disabled person because of their disability.
Most service providers have the interests of their customers at heart.
So the responsibilities placed on them by the first duties may make little difference to the way they already run their business. These duties are unlikely to cost anything, but they might require some service providers to change their approach to disabled customers. The disability must be more than temporary. It has to have lasted a year, or be likely to last at least a year, to count. For example, someone who uses a wheelchair or has difficulty in walking, someone who is deaf, someone who has significantly impaired speech, someone who is blind or partially sighted, someone who has continuing treatment for diabetes, someone with epilepsy, someone who has a learning disability or someone who has a mental illness, is disabled.