Understanding and expecting these responses is the first step in successfully leading a transition effort. Change causes a loss of trust. People grow wary and self-protective. Lost trust takes a long time to regain. Change confuses purpose.
People often wonder what happened to yesterday's goals and priorities.
Change kills people's faith in the future. Change results in feelings of helplessness. People like to feel in control of their lives. When change spins crazily, the resulting loss of control can be devastating. Change can make people feel unnecessary.