Mie-Yun Lee Imagine typing in your company's Web address and discovering that your site is down. Or what if your entire company lost access to the Internet for even just a few hours. Or perhaps your internal network has crashed, and you can't access important documents on the network.
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If possible, review a draft of the SLA, ask questions and suggest changes to your provider. Track performance . Be vigilant . Always ask for a specific date and time when your problem can be resolved, and assign someone from your office to monitor whether the provider has met his word. For small businesses in particular, which probably can't afford expensive tools or a large staff to monitor their network, keeping a constant watch on the level of service you're being provided is not always feasible.