His income has been steady over the past few years, but over the last six months he has had unusually high vacancies, the units have taken a long time to rent, and his machine income is down. So Gene decides to make a surprise visit to check things out again, but this time he plans ahead. He takes copies of the past year's rent roll and expense bills with him. He has a spreadsheet to track vacancies and maintenance costs. Once he arrives, he asks managers to give him the current rent roll, inspects all apartments, and speak informally with individual tenants.
Gene spends the next few days inspecting all units.
Equally bad, the managers had been pocketing the tenant's reservation fees. At least annually, if not more often, Gene should inspect all of the units to make sure the maintenance has been completed. The survey should be returned directly to the owner, not to managers. If not, please explain. I. Please feel free to add additional comments.