Keeping a profitable customer and a productive employee is less expensive than acquiring another. It is the smarter strategy. Particularly in an age mobilized by the Internet. Excellent leaders must be in touch with what their people want.
Loyalty comes by delivering to their reasonable expectations.
It encapsulates his company, its mission and the underlying spirit driving day to day operations in Richmond, Virginia. Leaders rely on feedback from those they serve to drive decision making. After 26 years in senior leadership roles for Citibank, Prudential, Hong Kong Shanghai Banking Corporation and Crestar, Bill wanted to build and deliver an affordable question and answer database leaders could use to gather feedback. The Internet finally delivered a foundation for it. We created a handful of easy steps for clients to create a survey whenever their plans require it.