I have decided that if she starts missing fills, I will refuse to service her. She was a perfect lady while in the salon. She was a perfect client, relaxed hands the entire time. She includes special promotions finding it a great way to boost retail sales and cross promote services. Monique includes hints on getting the most from their enhancements, new fashions in polish colors, recent referrals.
Most clients love to be mentioned in the newsletter.
I also let them know of things I have learned here on our mailing list and inform them of classes I have taken. Hoping for a mentor, Engels E-mailed Finger who wrote back saying she'd help me all she could. Engels and Finger met a few days later at the salon and after a very short mentoring period, Engels was asked to participate in their apprentice program. One of the other chatters asked Robyn what OPI stood for. She further explained the origin was a logo on some dental products when OPI was a dental supply company.