Quality rehabilitation services do not occur in a vacuum. Partnerships should be developed with organizations who share the same visions or serve the same customers by meeting different needs. Internal partnerships may also be vital to a program's continued growth and quality. These trends might include technological developments, changing customer characteristics, evolving regulatory requirements, community-social expectations, and changes within the rehabilitation field. Plans and strategies should reflect a clear understanding of the potential impact of these trends.
Quality services require well-designed and executed service delivery systems.
Emphasis should be on building quality into the system during the design stage. Systems designed with quality as a component are generally more cost efficient than correcting quality problems during the later operations stage. Quality is only meaningful when related to the impact a given program has on the life of a customer.