This feature also allows helpdesk personnel to diagnose problems and propose remedies more quickly by being able to access customers' data and displays. Access to GeoQuest's interpretation consulting services is now a click away. Turnaround time to provide customers with answers should benefit from the ASP model as data is already loaded and interpretation-ready. GeoQuest consultants use the collaboration tools described above with customers, making the process a better learning experience. Security GeoQuest data centers host the LiveQuest infrastructure and benefit from years of experience in the operation of data management centers.
Physical security includes controlled access by card key, video surveillance and security guards.
LiveQuest uses 128-bit encryption to protect information flow between the data centers and the users to prevent eavesdropping. This unique match between public and private keys ensures the privacy of the communication. The public key is store on a directory server whereas the private key can be stored on the hard disk of the user's computer or a smart card as part of the certificate. A smart card is a highly secure computing platform and data store. Various commands and any standard digital certificate can be stored on Schlumberger smart cards.