This service is not designed to compete with the quality of service available through a number of ISP's, but for those needing network directory or minimal access, a Netware Connect Account may be a viable alternative. This includes on-line documentation , manuals, newsletters , short courses , videos , and IT Services staff . Staff personnel may contact the coordinator of administrative computing at 481-6032. Maintenance assistance is also provided for university-owned microcomputers and printers. Each call will be assigned a priority based on the severity of the problem's impact on the caller.
Highest priority is given to fixing malfunctioning machines and correcting software access problems.
New software installations and other tasks that are not time-sensitive are given the lowest priority. Although departments and offices will be billed for new and replacement parts, labor is provided at no cost. Individual copies are available at the Help Desk or via the Internet . The Help Desk provides a single resource to answer or redirect all your computing questions. These classes are offered at various times during the work week, generally last one to two hours and seating is limited.