I don't see all of this as a crisis. Indeed, it's the job of IT and the financial control function to make sure it doesn't become one. That requires a real dialogue. Writing the book showed me how very little I really know about process design for customer safety, information protection and transaction integrity. I had a lot to learn from my co-authors, particularly Sally Chan, manager of IT audit at the Royal Bank of Canada.
Safety is in the details.
From my talks with a number of IT and audit professionals, I'm sure that's the case in general with them. A new alliance between IT and financial control and audit must be made. The foundation of e-commerce is in building and maintaining trusted relationships. To put customer confidence at risk is to put every element of your company's online business strategy at risk. Author and consultant, Keen is chairman of Keen Education.