Since the advent of the Act, however, we have had to apply its provisions, which means that while we give access to some information more readily, we must now restrict access to information containing personal information. In addition, the Act has established a mechanism for receiving, and acting upon, complaints related to how government handles request for records. Specifically, the public may ask the Information Commissioner's Office to investigate complaints, and applicants for information may appeal the City's decision on their requests. The important thing to remember is that the Act covers records, and the information contained therein. It is NOT the intention of the Act that staff undertake compiled and summarized research.
Much information is handled through the normal release of information, usually by front-line staff.
Information provided through routine channels includes answers to general questions related to departmental and governmental operations. Formal FOI Requests Formal FOI requests made under the Act provide a method of seeking access to information that is not otherwise available through the routine channels. Must be made to the correct jurisdiction. Must be in sufficient detail to assist staff in processing the request. Instead, try to narrow down the scope of your request.