She set up her online account with the names of businesses to pay and the account numbers. Once or twice a month, she goes in and tells the bank how much and when to pay each bill. Online banking has been offered to Union Planters customers for about two years, and there is no charge to use the basic service. People who've grown up with computers are very comfortable using online banking. Some people may shy away from banking online for fear of errors, but Kinman says the method is safe and secure.
Errors are no more prevalent than other ways to bank, and it's probably more accurate.
Thomas did once have a snafu when paying a bill. They ended up changing over their system at that time and it wasn't paid for several days. And it was late. And it was my mortgage payment. Thomas says she tried to get the bank to pay the resulting late fee, but wound up paying it herself.