Finally, hardware and software vendors are often t he best source of information for product-related queries. Many of them have 800 numbers, fax response services, e-mail addresses, bulletin board systems, FTP services, and World Wide Web home pages. The Graduate School of Education provides support and facilities for students through the computer lab, as well as problem-solving and consultation to faculty and administrators. Instructional support is provided as needed, but is limited to technical help in setting up hardware and software. The computer lab machines have PennNet connections to the Internet.
Electronic mail is available on the school network for administrative use.
Student e-mail is available for those requesting it through dolphin.upenn.edu. Other services include file conver sion between DOS and Macintosh and document scanning. Currently there are three classroom video projection systems with a PennNet connection for instructional use. The GSFA Computing Center supports educa tional and research computing for all departments. The Center houses approximately fifty microcomputers, almost all of which provide Ethernet access to PennNet.