This will be a continuing process, as staff suggest others to interview. Staff have welcomed the opportunity to talk with us. Although sometimes they don't immediately understand what why we are talking with them, they often end up enthusiastically share information and perspectives about how they use information and technology. I can't figure out how to get what I need. Dissatisfaction outweighs satisfaction.
Every department has unmet needs, from basic computer skills to advanced users.
Some have spent their own funds for outside training or program development. Hence, there is much redundancy in keying and storing data via desktop applications across departments. Some staff sense it is difficult to tell what ITS priorities are. Feedback from ITS staff to users is inconsistent, and different departments get different attention depending on working relationships with programmers and other staff. Users do not know what is available, whom to ask for what, when and where to turn to guidance.