Whatever the problem, it belongs to the employee. You can't solve the problem for him or her, and you shouldn't try. You can help the employee by making sure the employee understands the consequences of continuing behaviors that cause problems on the job. You can also help by offering a resource for assistance, that is by making an EAP referral. Approaching an employee about seeking help through an Employee Assistance Program can be awkward and uncomfortable, but don't delay.
Early intervention can prevent a crisis situation from developing.
When referring an employee to your EAP, follow the steps in the section below. Often employees will cite personal circumstances as the explanation for the problem. For more information about EFR services, contact an EAP consultant . All rights reserved.