The Balanced Scorecard provides a framework for agencies to translate business strategies into action. A good Balanced Scorecard provides a comprehensive view of an organization. It also helps IT organizations align their projects and activities with business and IT strategies. Results need to be analyzed to learn how to improve performance and the measures themselves. Measurement is an iterative process.
Measures improve with time and experience.
For measurement to be taken seriously, the results must be used by management. Throughout the measurement process, communication with stakeholders and customers is vital for performance measures to be effective. Communicating the results internally improves coordination and support. Communicating the results with OMB and Congress garners support and continued funding of initiatives. Agencies developing performance measures may benefit from the lessons learned on the High Performance Computer Modernization Program.