A projected increase of 1000 call centers every year is expected. First impressions are based upon the phone conversations. Through the CCRC program, students will be exposed to the rapidly expanding and rewarding career of call center representative. The program offers students a wide variety of classes in this field, with 120 hours over 4 weeks in a combination of lecture and hands on activity. Instructors are qualified in call center curriculum, customer service, and certified Seven Habits of Highly Effective People instructors.
Many companies offer incentive and bonus programs.
Promotions and management positions are obtainable You are prepared to consistently meet or exceed the expectations of the customers via telephone. Reduce the amount of time it takes to reach peak performance levels Enrollment Requirements 1. Pass KATS entrance exam. Type a minimum of 20 wpm 3. Attend Call Center Representative Orientation and agree to the guidelines of the training.