Individuals must be aware of their part in the overall mission of the organisation. Tying personal goals and incentives to the strategic objective of a business can help to achieve this. But all these are not exactly new. Traditional tools of the trade have always included all sorts of methodologies that measure, collate, analyse and report on just about everything regarding the organisation's health. Then Robert Kaplan's ABC methodology is the way to go.
Quality is a management approach to long-term success through customer satisfaction.
The balanced scorecard methodology, development by Dr. Robert Kaplan and Dr. David Norton in 1992, has since found a home in over 60 percent of the leading businessesin the United States. With strong acceptance in Europe and a growing visibility in Asia, the scorcard seems set to stay. In short, the aptly named balanced scorecard provides management and the organisation in general, a way to combine the various disparate traditional managment methodologies into a single point of focus.