The Key to Connecting, Not Just Communicating by Bernardo J. Carducci, Ph.D. Small talk is the starting point of all relationships. Although by calling it small talk, we actually perpetuate the notion that it is trivial and unimportant. Further, it is the cornerstone of civility, as it enables contact, which discourages mistreatment of others.
Many people think small talk is an innate talent.
It is, in fact, an acquired skill. There is a structure and there are rules of engagement. Once individuals know the basic structure and rules for making small talk, connecting with others can become less intimidating. The purpose of setting talk is to let others know that you are willing to make conversation, nothing more, nothing less. So, don t feel like your setting-talk remarks have to be witty or brilliant.