In a business with as many changing variables as catering, it is critical to establish guidelines for those variables that do not change. Just as you use a client database to help you manage the sales function, an employee database will help you in booking, scheduling and maintaining accurate records of employee attendance and performance. Scheduling is not an art, but a science. Confirm by initials or code every booked employee or cancellation. Establish a methodology and stick to it.
Nothing is more frustrating than miscommunication on scheduling.
Employees do not mind policies and rules as long as they are clearly communicated and applied consistently. The database can also make extrapolations of costs a much easier process. Simply highlight the employees who worked a particular function, input their hours, and have the computer spit out the reports. Focus on Employee Morale Another shortcoming that I have encountered on a consistent basis is poor morale. Achieving truly high morale among your entire staff requires great commitment.