Starting right from staffing the helpdesk to our Manuals, FAQs and other online resources, we ensure that continuous improvements occur on a regular basis, both from an internal as well as external feedback loop. Besides standard support procedures we also have in place escalation procedures in emergency situations to ensure minimum loss of service. We acknowledge that we are human, and like humans we make mistakes. But our standard processes for almost everything ensure that mistakes and errors are minimal. Our satisfied clients are proof of our standard procedures.
Most issues fall within the scope of our procedures.
For those that do not, procedures are developed the moment the issue is identified Focus Right from the start DirectiHosting has been very clear about its core competence - knowledge management. We manage knowledge that allows our customers to manage their websites. All our efforts are directed towards making this knowledgepool as large, flexible, useful, rich, and accessible as possible. We take pride in having the largest online resource for web hosting knowledge free to access for all our customers. 2000 Direct Information Pvt.