Provides information on software operation but includes help on additional aspects of a task that are not specific to using the features of the software. Aimed at the common denominator of the group, so that individual differences are not met. Includes face to face meetings or instruction as part of a total performance support system. Supplements the face to face by providing access to materials used in the face to face session. A training program embedded in software that performs the role of training or providing self-paced tutorials or practice for learners.
Materials are available anytime and from any place that is networked.
An on-line information base with access to course materials, reference materials, external links and FAQs. Technical Support Contacting a professional support person with specific questions for troubleshooting a software problem. A layered set of options for solving your problem, including trying again, FAQS, email, and scheduled consultations. The following table explains how some different users might benefit from using a Performance Support System in conjuction with tradition approaches to training or learning. You have just been hired by the University and need to get up and running.