Billy's backup is Jeff Vanevenhoven. A third Technical Support contact is Kevin Miller. The first thing the help desk should do if there are problems is call operations at x5732. Both operations and Jeff Vanevenhoven have password connections to The Magic Server consoles.
Operations can use password access on the consoles to resume generating tickets.
If tickets are repeatedly generated. If a mail message's size is too large. This can also be corrected. For mail server problems. Operations can verify mail server Connections and make appropriate corrections.