Device Diagnostics - Rapport helps track the service history of each device, enabling network administrators to remotely diagnose problems that a user might be experiencing. For instance, if a user is not using the latest version of a browser, the network administrator can determine why the device did not automatically update the night before, and create a solution to the problem without ever visiting the desktop. One of the most important benefits of thin appliances is they are designed to work with little or no maintenance from the user. To support this, network administrators must be able to adjust settings for a device, telling the device where to connect, what permissions the user has, what applications that user has access to or adjust the user's desktop look and feel. Asset information includes not only the number and types of devices, but specific information about each device, such as amount of RAM and Flash memory, software load, operating system type and version, serial number, operating characteristics and device location.
Rapport provides a view of each appliance on the network.
Wyse's Winterm line of business appliances is changing the desktop landscape by helping people communicate and access information affordably, regardless of where it resides. The company maintains headquarterin San Jose, California and Hsin-Chu, Taiwan, with offices worldwide. Information in the releases is accurate at the time of release. However, product specifications and availability, promotions, prices, relationships, contact numbers and other specific information may change over time. Some information about product pricing and availability may be limited to specific geographic areas and may differ in other areas.