Customers can be truly delighted. Perfection is unattainable. Volatility is guaranteed. Forgiveness and improvement are part of the process. Core values mean nothing.
People mean everything.
To wind them up and let them go on their own adventures. We believe that to thrive in the new economy, your company will have to make one very hard decision. It's a jump. Companies that make the jump will lead the way into a new century of business. Very few companies have done it.