Simply put, AthenaNet was designed by receptionists, for receptionists. Another bonus is that it also keeps track of scheduling and automatically checks patient eligibility electronically for office staff. Without AthenaNet, office staff would have to call in each patient to verify eligibility with the insurance company before the patient is treated. With AthenaNet, the receptionist only has to follow up on a few patients. Avoiding an Administrative Headache Billing can be a very complicated, labor intensive process and insurance companies all have different criteria, which could turn into an administrative nightmare, said Park.
Every insurance company has different data for pre-certification.
There are different member I.D. formats, codes, etc. It's incredibly complicated. Even within the same insurance company, different products have different rules. This means office personnel always have the latest billing rules available. In case of a billing error, AthenaCollector automatically alerts the person entering the data, and also tells them what to do to fix the problem.