Participants will learn how to provide behaviorally based feedback that strives to be both supportive and relationship enhancing. This module also covers progressive discipline processes. Emphasis is on the importance of planning and developing effective delegation skills, balancing priorities and learning problem solving processes that lead to effective decision making. Through experiential learning exercises, emphasis is placed on gaining skills in understanding and on facilitating team work that fosters task accomplishment and positive interpersonal relationships. Participants will identify personal transition issues and discover how to help themselves and others use their inner strengths to navigate change successfully.
Emphasis is placed on learning to coach and mentor employees to ensure individual development.
Several leadership approaches, including situational leadership and path goal leadership are examined. The focus is on building positive working relationships. Participants will learn to become more organized and learn how to design and implement effective time management strategies. TEAM WORK emphasizes the development of interpersonal skills and helps participants become more effective team members. The University of St. Francis offers a variety of Continuing Education programs for health care and business.