Many people have a negative concept of conflict based on their experience.
Conflict, however, is a natural condition which occurs throughout all of our lives. Conflict is a key ingredient in learning and change. Therefore, conflict presents positive potential. Interpersonal conflict is defined here as a situation in which the interests of two or more parties are perceived to be mutually exclusive. A great deal of conflict grows out of perceptual difference, which results from our differing personalities, cultures, and experiences.