When you call for technical support, try to have as much information about your situation as possible. You will need to know the steps you took that resulted in an error and any error messages the computer gives you. If the problem is specific to a certain program, you will need to know the name of that program. Please bear in mind that while Atomic's support staff will do all that they can to assist you, the support they can provide is limited to your Internet connection. For assistance with other applications, you should contact the author.
Most programs have contact information listed within.
The support staff can help you make sure your modem is properly configured to connect to Atomic, but more serious problems with your hardware will require you to contact the manufacturer or an independent technician. While our technical staff may have an idea of what the problem is, there is a legality issue of making recommendations on hardware or software not affiliated with Atomic Networks. Our technicians are available to assist you at your home or office. We offer in house classes as for your convenience. If this is of interest to you, please e-mail or call for appointments and pricing.