Families make limited phone calls to find the right resources. Families do not have to keep repeating their story. Families can expect all partners to be knowledgeable about each other's services. Families may choose the person they want to coordinate their services. Families may be involved with multiple services but develop a single set of goals.
Families can expect to have a resource team that meets at one time and place.
Families decide what goals are most important. Families can expect their values and culture to be respected. Families will have a plan based on their strengths rather than deficits. Families can expect to be connected with natural supports in their community. Every family has needs - food, shelter, clothing, health, safety, education, and family stability.