Problem solving requires analysis.
Before the software, before the hardware and long before looking into the networking, you absolutely must correctly define the problem. It is necessary to separate what's really happening from the symptoms and come up with a basic uncomplicated solution that can be articulated to management. Don t let the term systems throw you off. This course presents a continuous case study based on a real company with real business problems. Participants learn how to separate symptoms from problems, how to fix business processes gone crazy, communicate with management and peers, develop procedures that people can use, how to take a much broader look at a situation instead of trying to micro administer.