If the issue cannot be resolved by phone, a work request may be created for further troubleshooting with the user present. Additional resources will be added to this team as the TS2R system improves. The TSC is responsible for 15 computer labs with 233 machines, operating in many different locations throughout the WSU and WSU-Rochester campuses. The TSC also provides technical assistance support for five other computer labs on campus. The management of these labs is a continuous daily effort to ensure the machines function with a variety of software applications.
Laptop computers are now available in the Library for checkout to students, faculty, and staff.
These laptops can only be used in the Library and cannot be removed from the building. Loading special software on some or all of these machines to facilitate access to those students on campus that do not have a laptop can be requested by faculty. The checkout of laptops also allows students the freedom to use a computer in a variety of locations throughout the Library, providing convenient access to the variety of research materials and quiet study areas. Future projects Transfer MacIntosh printing to a stable network platform. Printing services for the MacIntosh computers on an Ethernet network are unique challenges.