All of you, live in harmony with one another, be sympathetic, love as brothers, be compassionate and humble. The New Testament abounds with commands for ALL believers to bear one another's burdens, rejoice with one another, love one another, encourage one another, doesn't it. It's a ministry that uses the telephone to connect people to people - to extend Christ's love, show concern, and offer support.
Members stay, in part, because they establish friendships and feel cared for.