One technique that can motivate the staff to concentrate on practice building is to award bonuses when office goals are reached. Needless to say, the goals should be slightly above the current level but within reach. Goals which are viewed as too high or unreachable can actually be a source of demotivation. If you are having problems with insurance billing being completed or patient accounts being collected, you can devise bonuses tied to specific goals. The use of bonuses is an excellent way to meet office goals without increasing the overhead on a permanent basis.
Praise is the cheapest and most effective way to motivate people.
When I was promoted to the position of supervisor of a social services unit, I was the youngest supervisor in a seven-county region. I knew that they would present an incredible challenge. I decided from day one to try a technique unlike their previous supervision. The history of the unit was one of authoritarian supervision with a great deal of negative feedback. I decided to do the opposite.