Incumbents provide secretarial support to a caseworker, counselor, technician, or administrative official, and performs clerical tasks of a moderate to complex nature in support of office and program functions. Although tasks may be assigned by a technical, professional or administrative employee, the formal lines of supervision is generally through a higher level secretarial or clerical employee of the office. Incumbents may be responsible for providing the entire range of clerical support in a small office.
Positions usually require a high degree of public and client contact.
May enter data into department computer systems. Types a wide variety of memoranda, forms, documents, letters, reports or tables, some of which may be of a legal nature requiring specified formats and a high degree of accuracy. May conduct initial screening interviews. Provides a variety of office support services such as handling the mail, ordering supplies, reception services, filing and duplicating. Provides program support including typing of case or file notes, reports and forms, maintenance of client or caseworker master list and a variety of files, index cards and records.