Training for managers Managerial skills in handling the initial interview with the redundant employee sympathetically and effectively should be developed. Training programmes for managers should be designed with these objectives in mind, using techniques such as role-plays, videos and discussion. This training will not only make the employee's journey smoother, but will also assist the managers in coping with one of the most difficult tasks in their career. Training used to be available through Training and Enterprise Councils, but this is no longer the case. European funding may be available for some employers.
Partners There are possibilities for partners in the design and provision of a programme.
The support of the Employment Service Jobcentre is crucial and, in addition to its telephone advice line, it may well be possible to set up a Job Shop on site for handling vacancy notifications and applications. Jobcentres can also work alongside recruitment agencies to find jobs for employees facing redundancy. Where appropriate, trades union support and involvement will be very important. Local or national employers' associations could be a further source of assistance. Faced with a redundancy situation, employers should focus on the needs of employees and how these can be met.