This unit gives participants the skills managers and supervisors will need to turn confrontations into opportunities to achieve positive, productive results.
Participants learn the typical causes of conflict and how to recognize conflict in the workplace.
They explore the pitfalls common to dealing with conflict in today's organizations, and using a simulation or a situation from their own work, they practice the specific skills they will use on the job. The Bridges program develops an awareness and sensitivity to the demanding challenges and rewards of a diverse workforce. The course is designed to show participants the power of diversity. In today's cross-functional work environment, managers must learn to give recognition to peers and even to those outside the organization in order to create and sustain a productive workplace. Positive reinforcement inspires people to think beyond their immediate well being and to focus on the concerns of the group and of the organization as a whole.