The employees didn't tell us specifically that they wanted an incentive system. But we, as listeners, were perceptive enough to understand what they were saying and to know how to address their needs with sound business strategies. After two years, our productivity has risen without significant investment in new technology. Our quality has improved as has absenteeism. Our turnover is almost zero.
Leaders are visible and approachable .
It's always easier for a manager to leave his office than it is for the worker to leave his station. The employee will always be more comfortable making suggestions when he's on his own turf. Many managers feel uncomfortable outside the protection of their offices and their secretaries. A true leader is one that can operate in any environment because he is comfortable with himself and he truly wants input. Most of our manufacturing employees did not go to college.