Awards currently, it is very unclear to the student how awards and RRS interface. If awards are applied after the fees are due, students sometimes don't trust that the award will be applied and therefore the student pays. Then apply award payment to fees and apply access restrictions to the surplus in their account. Audrey guaranteed that the new system will handle this in 2 years time. Third Party Billing do third party billing on one system, currently it is done on a separate shadow system waivers need to be streamlined as it is a very manual process and is confusing stop the running around campus waiver is currently dollar specific and instead should be student specific and go to a maximum that is allowable staff waiver is based on courses and faculty waiver is based on credits.
Rules are complex.
Should we go with monthly payments on fees, like Mastercard. If so, we would need a better reminder system. Recommendations have a task force look at the assessment rules problem with percentage increases is that cents add a problem. Have fee policies that are rounded to nearest dollar.