Likewise, outside sources of technology support may not be familiar with the goals and needs of a writing center. Undergraduate students may provide a source of support, but turnover is often frequent and sometimes disruptive. Graduate students may provide a source of support, but alone are probably unable to tackle the multiple tasks coordinating and implementing technology projects requires. Each brings a different and necessary viewpoint to the technology projects undertaken. Undergraduates may be more accustomed to working with clients and recognizing clients needs, while graduate students, faculty, and staff may be aware of the needs and interests of instructors and the institutional constraints or freedoms under which the writing center may engage in technology projects.
Resistance is another issue inherent to going online.
The Path to Least Resistance. As colleges and universities are willing to dedicate time, money, and attention to the idea of technology, a stubborn resistance to the actual technology itself still exists. The authors note that one point of resistance was the computer center. Resistant to change and somewhat set in its established norms and regulations, the computer center was a bit inflexible in meeting the somewhat different and sometimes more complex needs of the writing center. Another point of resistance was enacted by the students themselves.