This has translated to faster customer service for incoming calls and enhanced reporting capabilities to measure our service to you. With the addition of image scanning technology, Bluegrass Family Health s claim processing operation is prompt and more efficient. The result is greater member and provider satisfaction. All members will be notified of the change from Prescription Solutions and will receive new ID cards in June. As an enhancement to BFH benefit plans, a new urgent care benefit has been added.
Members can access participating urgent care centers for the urgent care copayment.
A referral is not required.