Processes, work operations, quality records, service reports, and customer complaints are analyzed to detect any sources of potential quality problems in order to initiate preventive actions. Controls are applied to ensure that corrective and preventive actions are implemented and that they are effective. Handling, Storage, Packaging, Preservation, and Delivery Methods and means of handling that prevent product damage and deterioration are provided. Receipt and dispatch to and from storage areas are controlled. The condition of stored products is assessed regularly.
Packaging is specified and controlled.
Products are protected prior to and during delivery. Quality Records Quality records demonstrate achievement of the required quality and effective operation of the quality system. The records are identified, indexed, and stored in a suitable environment to minimize deterioration. Records are normally stored by the department that is responsible for their establishment. Retention periods for quality records are defined.