They don't buy into the myth that in a tight labor market, you have to hire anyone who can exchange gases with the atmosphere, nor do you have to settle for substandard work. Instead, they have a habit of attracting extraordinary groups of people to do extraordinary work. In short, they expect a lot, and they get it. They involve employees in decision making. Great bosses understand why they were issued two ears and one mouth.
Great bosses tell the truth.even when it hurts.
They tell the truth about the company's performance, and about individuals' performance. They realize that people have lives outside of work. While maintaining high standards of performance, they show that they care about their employees as individuals. Great bosses are there when times are tough. When Hurricane Andrew wiped out most of South Florida in 1992, Tony Burns, CEO of Ryder System, the transportation and logistics company, was out distributing groceries to his employees, despite the fact that his own house was nearly destroyed in the storm.