The work performed is usually concentrated in a specific program or operational area, requiring in-depth knowledge of that program or operation. This class is distinguished from the higher level by the absence of responsibility for interpreting laws, rules, policies and procedures, and applying those interpretations to specific situations, some of which may be nonroutine. Employees in this class are further distinguished from the higher level by the absence of responsibility for assisting a manager in administrative research, analysis, evaluation, and interpretation. At the higher level, problems are resolved and compliance gained through negotiation with the parties involved. Employees in this class coordinate activities to ensure a smooth flow of services and operations which may include tracking, scheduling and delivery of services.
Employees are responsible for coordination of an entire process on an agency-wide basis.
Employees in this class seek to resolve problems through discussion and explanation of information. Employees in this class have limited, if any, general office support duties. Completed work is reviewed for accuracy, adherence to deadlines, and conformance to State and Federal laws, Administrative Rules, and agency policies and procedures. They require the willingness to work within the environment associated with the position's location. General knowledge of proper grammar, punctuation, spelling, capitalization and sentence structure.