For fully-supported software, members of CIRT's staff are trained to answer a majority of the questions about these products. This support category is available for software that is not commonly used at UNM, and support depends upon the availability of CIRT's financial and human resources. The CIRT staff attempts to answer questions about software in the limited-support category. Support is provided as time and expertise allow. The CIRT staff has a limited knowledge of how this software integrates, where applicable, with supported hardware and other supported software.
Effort is made to make available vendor-supported documentation, when resources permit.
When possible, a working relationship with the software vendor is established to obtain release information, technical assistance and pricing agreements. For software on CIRT-owned machines, upgrades are installed, provided resources are available. The software is fully integrated with related software and hardware, such as printers, as time and resources permit.