Have them sit in a low chair or sofa in a soft, quiet room. He is to say nothing except that there are some people here waiting with some important information for them. Grief shared is grief released. If the person lives alone, arrange for someone to stay with them if possible. Give business card, CIS flyer, and any other Grief or support group literature.
People die, but love never does.
As strangers, we cannot give sympathy, but we can be a wealth of compassion and selfless service. Ask the family to help verify, i.e., tattoos, scars, dental records, etc. If they are alone, have them go and get their neighbor, etc. Suicide is not a destiny, it is a choice, and the survivors did not make that choice for them. Suicide survivors have a lot of anger due to the fact that there is no explanation, and as long as they are angry, there is no grieving.