Structure and organize the negotiation process. Difficult conflicts are often the result of misinformation or no information and parties are confused and overwhelmed. This is the reason most people perceive themselves to be in crises. The conflict issues need to be separated into manageable parts so the parties can grasp the situation and assume control. Assess how people learn and understand and process information.
People learn and understand information differently.
The use of graphics is one of the single most important communication techniques available to structure, organize and anchor the parties mutual understanding.