The city expects its Web site to lead to bottom line savings as well as IT savings. Since an automated TRAC application went online, the number of phone calls has been substantially reduced, leaving staff more time to resolve problems and handle special cases. The city's reliance on the Intel Architecture is also a plus when it comes to generating content for the Web. Praised Boston's expanding Web site is proving popular with both citizens and employees. The site's managers have even received unsolicited fan mail praising the site's information-rich convenience.
People traditionally view city government as a dinosaur of an institution.
They're delighted when they can come to the site, and not only get the information they need but can also transact real business any hour of the day. They're delighted when they can come to the site, and not only get the information they need but can also transact real business any hour of the day. By handling them more efficiently, we can deliver better quality customer service and free employees to address more challenging issues. The Boston site is garnering national acclaim as well. The Intel Architecture provides the City of Boston with the assurance of performance, scalability and availability.