On site mentoring at customer engagements to supplement classroom training and transfer key knowledge and expertise from Tivoli Services to select services providers on a project by project basis. Over the next 18 months, more than 31,000 hours will be dedicated to on site mentoring by Tivoli Services. Tivoli personnel available worldwide to advise select Team Tivoli services provider partners in assisting customers to make educated decisions about IT management acquisitions. Support includes requirements gathering, technical systems analysis, proposal development, estimating the scope of the services engagement and return on investment forecasting. Tivoli's Implementation Methodology consisting of processes, documents and tools to guide planning, installation and configuration of Tivoli management software.
Primary focus is on productivity, consistency, requirements, traceability and quality management.
This proven methodology works with all Tivoli solutions, ensuring customers experience the most efficient, effective implementation possible. Migration tools based on the Enterworks process engine for workflow and project management. This knowledge bank, accessible to Team Tivoli partners, provides the most complete and comprehensive repository of information needed to ensure successful deployments of Tivoli management software. Includes training, hands-on experience, testing and continuous process improvement to enhance the value delivered to customers based on their changing needs and Tivoli's evolving product lines. To-date, more than 1,500 services professionals in 400 companies worldwide have certified their expertise through Tivoli's professional certification program.