VoIPower enhances the experience of the customer and improves the overall efficiency of the help desk operation without incurring extra costs to either one of the 2 parties. A win-win Value Proposition that no IT help desk, in particular, and most help desks, in general, should do without. Self-service alone is not enough . Sooner or later, customers also need to speak with a Live Agent. People still buy from people .
People prefer to get help from people .
People always need live interaction with others. The challenge to enterprises today is to find efficient, productive, and cost effective ways of providing live customer care, ways that integrate and harmoniously blend the exciting new self-service technology with the timeless value of live personal interaction. The successful companies will be the ones who is able to cost-efficiently provide their customers the feeling of an exceptionally high level of personalized service in their total experience with the company. VoIPower is the affordable enabling technology that the enterprises need to achieve this level of success. The Answer to E-Business Problems 2.