We will go to any reasonable length to assure that our customers get online and are able to make full use of our internet services. We will provide fast and efficient technical support to all who need help. We will not tolerate busy signals. System overloading cheats our customers and will be dealt with as quickly as additional phone line banks can be installed. We will not play numbers games in an attempt to balance system loading against customer inconvenience.
Reliable access is more important that maximizing profits.
We will always keep our subscribers informed about system status and scheduled down times. We will place no limits on customer use of the internet, so long as such use is lawful. We are dedicated to your satisfaction.