Reduce unnecessary telephone calls. The Pediatric Advisor handouts encourage appropriate calls and discourage inappropriate ones. By providing the details of home treatment, the handouts on common illnesses reduce telephone calls for information only. Keep in mind that parents don't like to make unnecessary phone calls since it often requires several attempts before they can get through to your office. Increase parent satisfaction.
Most parents love printed materials.
They like to leave the physician' s office with a piece of paper. Giving parents something tangible is one way to show we care. Information sharing also shows that we consider them partners in health care and that we respect their thinking and common sense. If given in the waiting room, information sheets show that we value their waiting time. This is important to them, especially if they both work outside the home.