Here a detailed plan of action to solve the problem is developed. The plan must include specifically what is to be done, why it must be done, who is to do it, when and where it is to be done, and in broad terms, how it is to be done. A written report of the work team's findings and conclusions should be prepared. The report should include a statement of the problem or issue, the factual findings, alternative solutions considered by the team, conclusions, recommendations, and the action plan. Evaluating the process and results .
Members evaluate all of the team's decisions and the processes used.
Evaluation and feedback sessions address such matters as clarity of objectives, commitment of members, extensiveness, quality, and frequency of participation, quality of team leadership, interaction of members, group cohesiveness, and quality of solutions and decisions. Summary The complex problems involved in the operation of organizations today demand the full use of the talents and specialized abilities of all employees. And teams typically produce better solutions to problems than individuals. The productivity and morale of an organization are also enhanced by providing employees with opportunities to participate in the solution of problems of common concern. William R. Tracey, Ed.