For MLFS, delivering training to a dispersed workforce forced us to investigate distance learning as a delivery option. Another reason to develop distance learning was the need for MLFS sales representatives to prepare for mandated examinations and learn new product information and procedural changes quickly. How could MLFS retain participant interactivity, a known success factor in adult learning. Enter the MLFS virtual classroom, an online learning delivery system that brings interactive, real-time classroom experience to sales people via their laptop computers.
Participants respond using a public chat area and by clicking on specific response buttons.
Private chat with the instructor is also available. When it's time to make decisions about new learning opportunities, most organizations build on what already exists. In general, organizations don t have the luxury of starting from a clean slate. Thus, taking inventory is critical. In our case, the organization already had some distance learning basics established before the virtual classroom was introduced, including a branded Website dedicated to the professional development, performance support, and training of the sales force.