Remember most buyers and sellers will immediately point the finger towards the agents involved. These are people who will never be satisfied no matter what you do, or what level of service you provide. Remember people tend to know, enjoy, and develop friendships with people who are similar to themselves. I urge you to carefully evaluate this question when you are determining who you want your current clients and future prospects to be. Sometimes people view us as the enemy or as a necessary evil.
Prospects can sometimes play hide the ball with an agent.
I think that open and truthful communication between the agent and the client leads to a successful relationship and transaction. In the end it will lead to successful referrals. If a prospect can t be honest with you, you should probably pass on him. Some agents may be offended by this question. But the truth is we are in this business to provide a service and to turn a profit.