The Internet will play more of a role in the coming months as will imaging. And there's audio transactional filing. This will enable the system to save telephone conversations as digital files. It can be relistened to over the computer or printed out as text. French maintains that development, customer support and marketing are interdependent.
None can survive without the other two.
We're a speed boat not an ocean-going freighter where once the course correction is put in, it takes another 100 miles for the vessel to turn.