Yet evidence highlights the very poor record of IT in the public sector.
Failure is the norm, success the exception.
University of Manchester research in India indicates that senior public officials hold the key to success or failure. The approach they take to IT is frequently misguided. Officialdom must therefore change its own culture if the potential of IT to support public sector reform is to be realised. Estimates vary, but the signs are that up to 80 percent of IT initiatives in government worldwide end in partial or total failure. For developing countries, this represents an enormous waste of precious resources.