Creative improvements stem from trying a lot of ideas, learning from the failures, and keeping the good ones. Continuous improvement means continuous change. Involve empowered process participants Those who work within a process are most knowledgeable about its strengths and weaknesses. They must be supported in questioning the most basic assumptions and improving the most accepted practices. Effective process improvement is built from a sense of ownership by the process participants.
Ownership extends to implementation of the change.
Optimize the whole. The goal is to optimize the entire process of providing value. As we examine our processes, we must always step back to see the broadest view possible. The process to be perfected can range from the ore in the mines to the disposal of the worn out product. It can even start with an undefined customer wish and extend to customer delight.