Effective customer-supplier relationships are vital to Improving Quality. We must constantly improve the effectiveness with which we understand and meet one another's needs. The principle of prevention is that we are all responsible for our own work and that we can work in a way that prevents errors from happening. This involves anticipating potential problems and devising strategies and plans for preventing them. The more emphasis we place on managing by prevention, the more often we will be able to meet the need the first time and every time.
Errors are costly because they waste time and materials.
They make our work less effective for our customers and less efficient for ourselves. Our goal is to reduce the cost of quality by eliminating the waste and inefficiency caused by errors. Recognizing these principles means changing the way we think and work. All of these changes require something basic to make them happen- an attitude of willingness to change.