If desired, HTI can configure the system to provide a customer's entire backlog report. The system can also be configured for sales or other personnel that need to know whether their customers' orders have been fulfilled. Automated Order Taking Customers can place orders 24 hours a day, seven days a week over the phone or Internet. Telephone applications accept touchtone input for product codes and quantity until purchasing is complete. Some companies run this application 24 hours a day while others activate the system only after normal business hours.
Internet applications allow customers to shop online.
If desired, the system can be configured to check inventory and verify pricing before processing. Payments can be made by credit card or billed to an existing customer account. Confirmations can be delivered by phone, fax or email. For companies that offer credit cards or payment on account, customers can check their account balance, payment status and available credit with this application. The information can be spoken, faxed or displayed for web browsers.