If the complaint is validated, the program initiates corrective action which, if the retail store doesn't comply, may result in embargo of the product. Records that document the investigation and resolution of claims and complaints are Wholesale Dealer Regulatory Case Records and Retail Produce Regulatory Case Records. 134 Wholesale Dealer Regulatory Case Records - Retain 6 years after final disposition of case, destroy. 135 Retail Produce Regulatory Case Records - Retain 3 years after final disposition of case, destroy. If the retail store is found non-compliant, inspectors monitor corrective actions, and may initiate other penalties up to and including embargo of the product.
Inspectors also examine the records of wholesale seed companies to ensure compliance.
If found non-compliant, civil penalties may result. 136 Wholesale Investigations Case Records - Retain 5 years after final disposition of case, destroy. Retail Investigations Case Records - Retain 5 years after final disposition of case, destroy. 138 Retail Reports - Retain 5 years, destroy. Reports and phytosanitary certificates are issued to the applicants whose samples fall within the accepted guidelines for exporting.