This kind of problem can delay and confuse the implementation process later. Inglese also recounted how a faulty plan to reuse the company's hardware assets caused lost time when the hardware proved insufficient for the task. It's important to have IT's cooperation and perspective from the outset. Have them meet and get to know the people working on your account. Make a solid data plan before you go, and don't try to develop it as you go along.
Every implementation is a process of working from multiple directions.
Going with an ASP did not mean freeing up personnel. We're small and moving fast. What they came in with was vanilla apps. Going forward, we've got a lot left to do on the integration side. Look at their performance metrics, look at their history of recoveries.