Do not permit yourself to be intimidated by someone else's uniform, occupation, credentials and stature. You're paying the bills, not only as a consumer, but also as a taxpayer who helps fund the medical system. Contact your elected representatives for help. Write the newspapers. Enlist your employer if you get your health care through your work.
Lawsuits are no fun.
They can take years, involve endless and grueling maneuvering. Most who go through the process say they underestimated how hard it would be, especially to relive the medical trauma. And then, of course, there is the possibility that you have a legitimate case but will be unable get it into court, or prove it once you're there. Pin To be an effective advocate for yourself or someone else, there are a host of principles you can follow and many excellent books on the methods of advocacy. But here is a primer.