Experience has proven this, time and time again. Without the unusally safe space which EMS tools can create, most participants' difficult communications in critical situations will never be heard. These are opportunities lost for organizations. Like any other tool, it requires proper handling. With EMS tools available in important meetings, facilitators and their client design teams have significant new-found intervention capabilities.
Good results accrue rapidly.
But in practice, the leap is much smaller than it looks. Lenny Lind has been involved with corporate communications media and processes since 1975. He founded CoVision in 1985, and in 1993 created the field of portable groupware services support to consultants and facilitators. Today, he is one of a handful of experts whose work integrates group process and group dynamics perspectives with the capabilities of electronic meeting software.