Tutors are accessible to learners for individual tutoring. Tutors are trained to teach on assignments by giving constructive feedback. The turnaround time on assignments is kept to a minimum and specified to the learners so that they can use feedback to inform their learning on an ongoing basis. Adequate administrative and professional support is provided to tutors. Tutor performance is monitored regularly.
Feedback is sought from tutors for the review of courses and programmes.
Administrative staff are trained to be helpful, clear and consultative in the way they relate to and make arrangements for learners. Learners have access to counselling before and during their course or programme, as well as after its completion. The obligations and responsibilities of the learners and the educational provider are made clear at registration. It is clear what resources and equipment the provider will supply, and what the learner will have to supply himself. Satisfactory and cost-effective arrangements are made to meet learners' needs for physical facilities for study, tutorial, and resource space.