Reconditioned items are priced about 25 to 40 percent under new tool prices and have full manufacturers' warranties. ReTool will regularly carry closeout tools which are priced 15 to 30 percent lower than new tools. Crumb noted that if someone has a large quantity of tools he was interested in selling, ReTool employees will visit a home or shop and inspect the items and make an offer to buy the tools on the spot if they are in acceptable condition. For used tools purchased from ReTool, ReTool has a sliding scale buyback policy if the tools are returned within 60 days. The store also encourages contractors to post cards and job openings at the store.
Free coffee is available for customers.
Once Upon a Child, Computer Renaissance, Music Go Round and Plato's Closet. ReTool began as two independent, used tool stores in the Detroit area, and Grow Biz bought them from the original owners. Crumb said Grow Biz plans to open 500 to 700 stores to create a national chain. Crumb has lived in the Athens area for 11 years and worked with the Eaton Corporation as a manufacturing engineer, production manager and product launch manager. He has an MBA degree from Brenau University in Gainesville, and he earned his bachelor's of science degree in mechanical engineering from Valparaiso University in Indiana.