They are degreed engineers, many with nuclear engineering training and military experience. Service quality is enhanced because tasks are done more consistently. Call volume for technical support is decreased because the EPSS provides required support at the point of need. Expertise is preserved and disseminated in EPSS tools throughout Westinghouse service operations. Customer satisfaction is enhanced substantially because problems are solved faster, downtime is minimized, and operating costs are reduced.
Engineers are able to perform critical tasks correctly and predictably without extensive training.