Many consumers find that buying by mail is the most convenient way to satisfy their shopping needs.
Although many mail order companies are legitimate, each year Better Business Bureaus receive thousands of complaints against fraudulent companies that sell merchandise through the mail or over the telephone. If you are planning to shop by mail, you should be aware of your rights before making your purchase decision. According to the rule, companies must ship orders within the time promised or, if not stated, within 30 days. When there is a shipping delay, the rule requires the company to notify you of the delay and provide you with an option either to agree to the delay, or to cancel the order. In notifying you, the company must provide a cost free means for you to reply if you wish to cancel.