Multiple the number of conversations and the average time of a conversation to calculate the total communication traffic. Armed with the daily communication traffic number, determine how much storage capacity you require. Most organizations like having instant access to at least three days of conversation without having to search through archival media. If your call volume is 20 hours of conversation a day, then an instant access media that holds 200 hours provides 10 days worth of conversation. The calculation of Archival Storage capacity is important to determine the overall cost of the storage media.
Every organization has a recording retention period whether required by policy, procedure or law.
Using the communication traffic figures calculated above, if your storage media can hold 10 days of conversation and you have a requirement to retain recordings for 90 days, then you will need 9 storage cartridges or discs. The media can be recycled for the next 90-day period if the media is reusable. Connecting your voice logger to a PC Network provides the functionality to distribute or remotely access recordings. This feature is useful when the logger is located some distance from the user. Service Agreement and Extended Warranties should be evaluated as part of your logger purchase.