A first of its kind, this is really three separate practical manuals for EEO counselors and investigators. Written in plain English exclusively for counselors and investigators, the manuals combine the EEOC's new Part 1614 regulations and guidance with the authors' years of practical experience to produce a book that gives new counselors and investigators everything they need to know in one place and gives seasoned counselors and investigators fresh insights and techniques that they will use every day. Starting with a Basic Manual, the authors cover all of the essentials, including the statutory authority of the EEOC, the EEO complaint process, theories of discrimination, and remedies and relief. Next, a separate EEO Counselors' Manual explains the role of the counselor from the initial interview, to identifying and defining claims, factfinding, resolution techniques, and writing effective and concise counseling reports.
Examples take the explanations from the theoretical to the practical.
Finally, a separate EEO Investigators' Manual focuses on organizing and conducting thorough and impartial investigations in a real world setting that includes complainants and their representatives, agency officials, and agency representatives.