I learned that repairing flats for free is a service the store offers everyone. Our state's energy situation is worse off than a flat tire. And it's gonna require more than a patch job and friendly customer service to get us back on the road. But there's a lesson here. Every CEO should be aware of how customer friendly their policies are and how well their employees are implementing the company's strategy.
Good service makes customers come back.
It even makes us overlook the price now and then. Your company may not be going through the turmoil our state's utilities are facing, but it'll be nice to have a good customer service program just in case you ever have to justify an increase in costs. Consider working for California CEO magazine. California CEO Inc. All Rights Reserved.