I for one couldn't do it, and I doubt that very many of you could either. Just because we drive a car doesn't mean that we have to know how to overhaul it. Knowing that you can access technical help and support when you need it also holds true for computer owners. Before buying the computer, it would be nice to know that a live body would come to our home or office and fix problems. Barring a house call, we should know that if we take the computer to a local repair center, they'll be willing and able to fix or replace the computer fast.
Horror stories abound when it comes to computer repairs.
I've heard a fair share of them. Most revolve around lazy, busy or inept service centers. A friend tells me that when her computer crashed, she took it to the local service center, and two weeks later discovered that no one had even gotten around to looking at it. Most have no idea what service obligations, or lack of obligations, are connected to their computer. They don't read the fine print in the service contract or ask questions about service and tech support when they go shopping.