Missing scheduled times in TLP without contacting TLP staff as per 6.2 above, may put your working relationship with TLP and your access privileges at risk. If you will be late by more than 15 minutes, contact TLP at x6167. Keep attempting contact until you speak person to person with a TLP staff member. Phone Use Policies Personal phone calls not directly related to your work with TLP are not to be made using TLP's phone. ISAs or the senior student assistant on duty need to check voice mail a minimum of once per hour.
Instructions are inside a black cabinet.
The ISA or senior student assistant on duty will be responsible for, or will assign someone else to, answer the phone and retrieve voice mail during all TLP working hours. Answer the phone courteously, identifying the TLP office and the person answering the phone. Assist the caller within your ability then refer the caller to another TLP staff person. If the person best able to assist the faculty or staff member is not in TLP at the time, take a message and have the TLP staffer return a call. Do not tell the faculty or staff person to call back.