The purchase price includes full product support, all patches, and new releases introduced during the first year after purchase. An annual maintenance contract is available for second and subsequent years. Standard support includes 1-800 phone support during the hours of 8 am through 5 pm Central Time. Special off hours support can be scheduled in advance to cover installations or special circumstances. There are no limits placed on the number of calls or the total time required to resolve problems.
Extended support is available for an additional fee.
The extended support provides 24 hour per day and 7 day per week support. If all technical personnel are busy at the time of the call the customers call will be returned within the hour. LSLI 's technical support personnel are highly trained programmers specializing in Unix development, networking, and security. All rights reserved.