Absent is a way to capture, categorize and share the intellectual capital that flows in these conversations. Anyone who uses e-mail regularly has most likely experienced the following problem. You strike up a conversation through e-mail with a colleague.
Information is exchanged and the conversation is done.
Days or months pass by and you remember the conversation but forget the details. You know that several of your business associates have had additional e-mail dialogs on the same topic in greater depth and involving more people. You would like to search for specific information but can not remember if it was in the body of an e-mail message or if it was attached in some Microsoft Word document. You recall a chart but can not remember if it was in Excel or PowerPoint. You have a lot of questions but few answers.