The difficulty of tracking and accessing thousands of documents was affecting customer service for a major U.S. health care alliance. So it implemented a document management system that is helping it respond quickly and efficiently to more than 300 partners in the alliance.
Every business wants to find ways to control expenses and increase productivity.
And the growing emphasis on health care reform makes health care providers particularly interested in ways to manage their business more effectively. That was certainly true for SunHealth Alliance. These partners operate or are affiliated with 300 health care organizations. The partners in the SunHealth Alliance look to SunHealth for a broad spectrum of programs and services, many of which are designed to position alliance partners for the challenges of health care reform. According to Donna Duncan, SunHealth's director of information users services, it was becoming increasingly difficult to manage all these documents efficiently.