This system eliminates the need for the research associates to place purchasing orders by hand. The research associates can simply fill out their orders on the web site and then print out the orders. The advantage of the database is that it can track past orders made by former students who graduated without having to dig through a pile of ancient orders returned to the secretary from the purchasing department. This intangible benefit eliminates extra job steps, increases the efficiency of the secretaries, as well as reduces expenses. The secretaries are paid by the hour and can use that time to do some other tasks pertaining to their job.
Intangible benefits are benefits that are believed to be impossible or difficult to quantify.
Examples of intangible benefits are improved customer goodwill, improved employee morale, better decision-making, and better service to the community. First, the secretaries will not have to dig through past orders by hand and can instead use the database for reference. They will feel better about their job and will not feel like they have to constantly do remedial work. Second, the research students can access the web site from anywhere and this system will provide excellent service. It is much easier to use then the old system of having to do everything by hand.