All notices of termination and initiation will be completed concurrently, thereby eliminating any gaps or overlaps in the change. We designed our claiming system to produce the prompt delivery of books. Each change to our master standing order contains a request for confirmation of the change to be completed by the publisher. If we do not receive confirmation within 45 days of the change, we again contact the publisher. This follow up procedure insures the entry of the order with the publisher and helps insure the delivery of the books at the earliest possible time.
Every master record contains information which permits the system to claim automatically.
We can override the system and begin the claiming cycle at any time as needed or requested. If a standing order is not received thirty days after the expected due date, our system will produce a claim to the publisher. If the publisher does not respond with either the book or a due date, the system will again inquire after sixty days. If these inquiries go unanswered, we telephone the publisher to determine the status of the order. Each time we contact the publisher or receive information, we will notify the library that the material has been claimed and share that information.