Recent emphasis on occupational health and safety has led to the creation of occupational health and safety committees in many organisations. Some organisations might consider assigning security committee responsibilities to occupational health and safety committees. Security committees should operate proactively to the best extent possible. Alterations to procedures, mechanisms and policies may flow on as a result. Certainly, care should be taken to ensure that whatever lessons can be learned from instances of aggression are in fact learned.
Incident reports It is essential that all incidents of aggression be reported.
Employees typically report only those incidents of a more serious nature. Managers and analysts require reports on all incidents if sound protective strategies are to be maintained. Managers should encourage comprehensive submission, and make it clear to staff that negative judgments will not be made of officers who in fact submit such reports. It has been found in some agencies that counter and interviewing officers are loath to submit incident reports for fear of being viewed by supervisors as lacking competence in client relations. In large organisations possessing central security elements, copies of all incident reports should be forwarded for trend analysis and other appropriate action.