Trust underlies the years ahead. Online we work through people we trust. People work together because they trust one another. They make deals, undertake projects, set goals, and lend one another resources. Teams with trust converge more easily, organize their work more quickly, and manage themselves better.
Less trust makes it much more difficult to generate and sustain successful virtual teams.
Trust has always been important for groups. But, times have changed. Virtual teams can be quicker, smarter, more flexible work groups in a sea of change. As highly adaptive organizations, these teams can cope with tumultuous complexity. For them, trust is a need to have quality.