These have great implications for Extension's role in serving clientele and communities. The desired products are not offered.
Help is unavailable when it is needed.
If not, staying open until 8 p.m. one night a week during peak periods and having a drop box for people to leave forms and materials after hours may be a consideration. Employees who are poorly trained, uninformed, or distracted. Regardless of the job, all employees should receive training and information. In Extension, perhaps the most serious offense is disseminating incorrect information. Make sure all employees receive proper orientation.