However, because CPE batteries run out of power, they offer only limited backup capabilities. You'll also need a system of routine battery replacement to ensure that the CPE battery is not dead when the power fails, added Yatsko. We'll be able to identify problems before they become real for the end user. The NOC collects various statics and alarms generated by network elements or terminals. Engineers then analyze the data to drive improvements across the entire HFC service network.
Improvements can include network upgrades or preventive maintenance.
Once the network achieves a higher performance threshold, the engineers use that as the new baseline against which to compare future measurements. Keep the customer happy Lucent Technology's Richard Baughman agreed that trouble management and fault correlation are key to maintaining reliable service for customers. You want to be able to say, yes, you know about the problem and tell them how long it will take to repair. This will make customers feel better and think that you are taking care of the problem, so the cable company doesn't lose the primary line to the telco. All rights reserved.