Among other things, Monts claims the Forum's policies are biased against consumers. Arbitration rulings usually are binding, and it's difficult to challenge them. In general, you can appeal only if the arbitrator made a calculation error or if you have evidence the arbitrator was biased. Although arbitration is supposed to be inexpensive, that's not always the case. You will also pay an hourly fee for the arbitrator.
Fees can quickly exceed the amount of a small credit card claim.
At other firms, filing fees vary according to the amount of the claim. And you may get hit with other charges, depending on the complexity of your case. Many firms now offer low-cost arbitration for small claims. There is no in-person hearing. Instead, the arbitrator decides the case based on documents submitted by each side.