Mr. Lapsley stated that Teleride is in the service business. Everything should be done to provide the service that is required. This committee is going to try to help with that. He is hearing now that Teleride is being managed to suit the convenience of management and not necessarily the consumers. If there is a demand for service on the week-end and vehicles are available.
Management ought to figure out a way to provide the service to consumers on the week-end.
These reports were designed to help this committee to be informed so we could help you when you needed it. There have been questions by people that these reports did not accurately reflect what was represented in the left-hand column. Today the committee has learned that there is a late problem that is ten times worse than members have been lead to believe for a year. Mr. Jackson stated that he does not believe that Teleride would cancel someone s trip without them calling to cancel that trip. Ms. Selman stated that a person may cancel a trip when it is learned that Teleride may not be able to get them back from wherever they took them.