This allows for better, location-free management of each person's email account, independently of which physical workstation is in use. The Italtel intranet provides a central source of information and is the starting point for reaching all resources, applications, and centralized departmental servers. Called 14web, the intranet provides a wealth of information and services and acts as a bridge linking the company's heterogeneous computing environment. Among other things, Italtel employees can now access a company directory and all Italtel technical product documentation is online, providing access to the most current product information and contributing to improved customer service. For the company's directory alone, it is estimated that Italtel has saved 50 percent of the printing costs it previously incurred.
Employees can also book training courses online and can view product demonstrations.
In addition, the intranet is the company's vehicle of choice for distributing software, including antivirus software, Communicator Pro, document templates, and more. This new online process has saved the company thousands of dollars in software distribution and maintenance costs. To improve customer service and telephone network performance, many of the company's plants and networks are monitored online. For example, Raccolta Allarmi Linea UT lets employees monitor the alarms of the company's Linea UT plants connected to a test network. Graphical layouts of the network are updated each night with different colors depicting traffic values and links.