Troubleshooting and Preventive Maintenance Key Points Troubleshooting is a methodical, logical procedure that systematically narrows down many possibilities into one. It is essential for technicians to develop a solid foundation of troubleshooting techniques to build confidence, customer satisfaction, job security, and expertise. This entire chapter is relevant to the test. Understanding the EP process is essential when troubleshooting laser printers. Using improper consumables can cause printing problems.
Light generated by laser printers can cause eye injury.
The Internet Key Points Internet vs. intranet vs. The customer is the most valuable asset a business possesses. In a recent survey, customer relations skills were ranked above technical skills as the most desirable quality for potential employees. If you solve the problem but fail to explain the solution to the customer, you have not been successful. It takes five times more investment to get a new customer than retain an existing one.