To collect, analyse and disseminate non-identifying information which supports research and reflects the issues and problems of Kids Help Line's clients. To advocate on behalf of Kids Help Line clients where their interests are ignored, minimised or unrepresented. To assist young people to have a direct voice on those policies or issues that affect them. To utilise existing technological and professional expertise in developing services to other groups in the community. Web Counselling is similar to a chat room except that the interaction is solely between the young person and the counsellor.
Kids can also email counsellors for help.
The website also contains a free educational and information website with resources for all ages. This program was developed in response to requests from schools for students to do work experience at KHL and the number of calls from kids concerned about their friends. This program is run as a 2 day workshop and aims to enable young people to further develop skills that promote personal competence in coping with and responding to everyday issues. Peer Skills is entirely funded by external trusts, funds, sponsorships and government grants. In 1995, after receiving 15,000 calls from parents across a 2 year period, Kids Help Line recognised the need for a service for parents based on similar principles as Kids Help Line.