We have also found it counterproductive to require consensus on the conclusions. For instance, the people who went back from the early Agility Forum workshops to implement what they had learned all went back with very personal ideas, formed from their own conclusions about the new knowledge that was co-developed. Directing business process reengineering projects is one immediately practical application for Realsearch. Another is the capture and mobilization of corporate core competency knowledge. A third important application is in what we now call continuing education - at all employee levels.
Insight provides a very different leverage over simple procedural learning and training.
None have demonstrated the ability to provide insight consistently - so all have a marginal value by comparison. The management of knowledge is emerging as the central theme in business today. We are beginning to realize that its application is the distinguishing factor among companies - but we don't know how to measure it or display it on the balance sheet. Nor do we know how to capture and package it so that we can spread it freely among employees. Nevertheless we know that it is what core competency is all about, and it is what competition is all about - for it is what the business is based upon.