In either case, rapport is created because the speaker knows you are trying to understand. You also get more reliable information since your deductions have been confirmed or corrected. A listening check for content is a statement that draws a conclusion about what the speaker has just said. A listening check for feelings makes a statement about how you believe the speaker feels about what has just been said. Feelings checks create a powerful connection with the speaker.
Emotions are very personal.
By showing the speaker you are interested in understanding this personal side, it causes the speaker to trust you more. He understands the way I feel. If you don't have it, select this link to download the ToolVox Player . Use listening checks frequently with your clients. It will improve your relationship and increase rapport. Don't Get Defensive - Defensiveness in communication only causes each party to become more entrenched in their position.