Nissan seemed to have a pool of intelligent employees who graduated from top schools. The answer was that Nissan did not have an environment dynamic enough to utilize knowledge. Toyota employees all take part in various informal gatherings offered by the company. For example, an employee would typically be a member of a club consisting of engineers who belong in the same class as well as a club consisting of university alumni. In addition, he or she is often a member of one of the many activity clubs sponsored by Toyota.
Employees get to know one another by interacting in informal settings.
Naturally they come to understand each other's interests and know whom they could go to for advice. Toyota employees are not aware that by engaging in these gatherings, they have been taking part in an exercise that improves corporate climate. They think it was all for fun. This page designed by Digital Magic Labs, Inc.