1 Last year all was great, new version has problems, support is overwhelmed, unresponsive and at times abusive.
Installation is done by support staff - cool.
The very best support I have ever encountered. Very scalable, even supports oracle databases. Be prepared to give them FTP and Telnet access to your server. This alone will scare most folks off, this may be best though considering that there is a great deal of complexity despite the user friendly interface tech support is after the install is poor. Could be one of the best prograns I have ever used if more attention were given to documentation and support.