The problem was the fact that we were way ahead of our time. Nobody knew what to do with it. It is managing the knowledge of the system in context with its use. Data can be used in many contexts. The context is not inherently in the data.
Information is somewhat more difficult, because it is context dependent.
However, humans are pretty good to pick the information needed dependent on the context. As I stated in the discusion about information vs. knowledge. Knowledge only exist in context, in a situation, i.e. while running the expert system in a particular situation. No, on the contrary. It is one of the important technologies that we need to apply in context with intranets.