People approach their jobs with more enthusiasm and creativity. That enthusiasm and creativity were also reflected in additional training and consulting from Franklin Covey. The initial objective for bringing in Franklin Covey leadership was to improve company performance through the 7 Habits. But as the habits became part of the JEA culture, it became clear that a truly thorough change would involve a remolding of internal operations. Examples of change include alignment of major systems, improvement of high-level processes, and significant changes in organizational structure.
Many companies bring in consultants hoping for a solution from the outside.
We were fortunate to recognize that a sustainable, long-term change would only happen from the inside out. To accomplish their goals, the CST focused on a top-down model and various elements of leadership assessment and development. Through clear initiatives set forth by the Corporate Strategy Team, activities undertaken by the entire company have brought impressive results. And an impressive new contract with the U.S. Navy is just one example. With three bases in the Jacksonville area, the navy was one of JEA's largest customers.