His non-traditional ways of solving problems and organizing work present a study in creative business management. Hock has an ability to marshal people and resources to do the seemingly impossible. Having created and developed VISA and having been inducted as one of only thirty living Laureates into the Business Hall of Fame, Hock suddenly retired from the business world to work at restoring the biosphere of 200 acres of decimated former farm land. As engrossing as is the story of Hock s life and accomplishments, the heart of the book is the conversation with Old Monkey Mind. For example, during a particularly difficult time in the creation of the multi-bank organization that would eventually become VISA, when the entire enterprise seems headed for failure, Hock and Old Monkey wrestle through a sleepless night.
Every mind is filled with old furniture.
It s familiar. It s comfortable. Clear any room in you mind of old perspectives, and new perceptions will rush in. Yet, there is nothing we fear more. Giving up any part of our internal model of reality is worse than losing a finger or an eye.