Leverage Exit Interviews to Collect Key Knowledge Tips and Techniques for Effective Exit Interviews Make it about them, and avoid those 10-page surveys. Results depend on the skills of the interviewer. If you don't have that expertise in-house, find it externally. Don't ask people to fill out a 10-page questionnaire and mail it to an anonymous mailbox . This is impersonal, annoying, and highly ineffective.
Exit interviews work best live.
Make it about them . Most people like talking about themselves. Talking about how one does their job and what they've accomplished can provide key information to the organization and make the person feel good at the same time. Not so much because you don't want to end up in court, but because you never know when you'll cross paths again. You may want to hire this person back some day.