Free sites don't offer customer service. These companies generally are not in the service business. They're in the advertising business. You can't get help with your league over the phone because they don't have any customer service phone lines. They don't know you and never will.
Free sites are in financial trouble.
Just about all of them are losing money, most are cutting back and laying off workers, and a few prominent sites have actually gone out of business. The thousands of fantasy leagues that used RotoNews for their stats, including basketball leagues caught in the middle of the NBA season and baseball leagues getting started for 2001, were left empty-handed. There have also been layoffs and cutbacks at Prime Sports Interactive and other Internet sports sites. That won't happen with USA Stats. Free sites try to make money with advertising and by trying to sell you merchandise.