Consumers, for example, will be able to browse gift registries, personally configure products such as home entertainment centres and financial services, learn about new products, and compare alternatives at the kiosk before making a merchandise selection. In addition, they can sample products such as CDs, movies and video games before making a purchase. At the same time, companies can use kiosks to increase the range of merchandise and services they offer. This is especially important where space is at a premium. Seamless, multi-channel retailing is now critically important to the success of retailers in every industry.
Kiosks can be a powerful part of that combination.
We understand that consumers want a fast, convenient alternative for self-service shopping. The new IBM kiosk also provides management benefits for its owner. In addition, employees can view their assigned work hours, enter requests for scheduling changes and participate in multimedia training. To help accomplish this, IBM offers comprehensive kiosk management tools. Together, these tools deliver complete status and diagnostic visibility to every device in every kiosk in the network, from anywhere in the world.