Both managers and employees need objectively measured performance results. Documented underachievement can make it clear when termination is required. This information also helps in the selection of replacements. The job description and performance analysis should communicate the expectations that ongoing training is the responsibility of all employees. The normal owner-manager or manager must be both a leader and an operations manager.
Leaders make sure that employees are doing the right thing.
Leadership is about effectiveness and results. Managers make sure that things are done right. Management is about efficiency. The business leader must provide vision, face reality, and communicate reality and direction to the business participants. Important functions of leaders in personnel management are impressing upon employees that they are capable, and empowering them to maximize their capabilities.