When we answer these, we are well on our way to managing for the mission. Ban the hierarchy. Transformation requires moving people out of their organizational boxes into flexible, fluid management systems. We cannot continue to put people into little squares on a structure chart. Psychologically it boxes them in.
Job rotation becomes an enriching reality.
Challenge the gospel. There should be no sacred cows as we challenge every policy, practice, procedure, and assumption. Employ the power of language. Leaders must beam a few clear, consistent messages over and over. They must lead by voice, communicating with all their customers, all their constituents, a few powerful messages that connect and illuminate.