For example, when training users on the latest version of Microsoft Word or Corel WordPerfect, show the steps needed to create documents that the user creates every day. This technique helps users apply what they learned. In short, trainers must learn the new system well, know what needs to be taught, and develop lessons. One component of a successful training program that IS people often overlook is the creation of a positive buzz about the technology. Before the implementation, showcase the technology's benefits.
Effective marketing can spark interest and good word of mouth.
A pilot group also can serve as a good marketing tool if the group is composed of representative and respected users. They can not only spread the word about the technology's benefits but also provide critical feedback to ensure that the technology will work the way that the users want it to. One way to sabotage a training session is to schedule it near the end of the day. Eager learners will be either too tired or distracted by filing deadlines to concentrate on learning a new technology. Training needs to be flexible in order to accommodate the hectic schedules of staff and attorneys.