Kathy's training platforms are proven successful, particularly when service agencies are working multiple campaigns. Kathy also provides consultations for each of our call center agencies on how to strategically position their services in this competitive marketplace, and obtain ideal clients. Best practices are determined when implementing inbound, outbound, call blending, and client outsourcing services for local and international clientele. This includes but is not limited to recruiting procedures, compensation and incentive plans, selling, prospecting, and customer servicing skills, objection handling, scripting, aesthetics of the call center, tracking and reporting procedures, obtaining and managing client call lists, lead handling and processing, management's ongoing coaching, training, and motivation techniques. Also included with an on site assessment are ideas on how to meet an agency's overall business objectives in this highly competitive market.
Information is provided on how to retain existing business and win back lost business.
Information on the best hardware and software and solutions are discussed. Best methods for call blending, predictive dialing, preview dialing, soft dialing, inbound call handling, ACD systems, remote monitoring, quality assurance practices, and third party verification procedures are also discussed. Through the years Kathy Sisk has developed quality resources with ideal vendors that have call center equipment, software, and furnishings at the most valued prices. An assessment can include information on how to utilize inside sales and telemarketing departments to handle inbound calls during on and off peak call handling times. Recommendations are provided on blending other departments when call-handling times are at their peak hours, while training agents to handle such calls.