Managers should take this seriously. In many situations, individual managers can be found individually responsible and held accountable in a criminal or civil action. The answer is, having an effective employee relations program is less costly in time and financial assets. Too many managers maintain that they have an employee relations program, but these programs fall short of being effective. Perhaps this is due to the trend of cost-savings in business that attempts to do more with less.
Employees are often better at communicating what they know, or think they know than management.
Managers who try to make employees believe something that is a misrepresentation or an untruth will lose credibility. Once lost, credibility is difficult at best to regain. Pieces of the Solution 1. All organizations need rules so that everyone knows what to expect. There should be clearly written, communicated, and enforced policy that prohibits harassment, hostile work environment, abuse, injury, damage to property, or the possession of weapons in the workplace.