Dependent upon the number of times a customer has exceeded the policy limits, different policy actions are taken.
First letter is a warning.
Second letter within six months results in a two day service suspension. Third letter within twelve months results in a seven day service suspension. Fourth and each subsequent letter within twelve months results in a thirty day service suspension. Customer Appeals Process Since it would be impossible to document every circumstance which would constitute an exception to the policy as part of the policy itself, an appeals process is available to the customers. For the first and second policy actions the customer must telephone Wheel-Trans to resolve their appeal with a Senior Scheduler, whose decision is final.