You have to prepare for situations when people get really upset. I've been involved in some situations where we had security alerted. You hope it doesn't happen. It didn't happen this time at Pepsi. But I've had people yell at me and scream at me and throw things.
Every human being is different.
And you don't know what they're carrying around with them. You've just got to be smart about it. I'm happy to say I've had far more instances where people almost felt more sorry for me that I had to do this. A lot of the media attention right now is on people who have been at dot-coms for the last 12 to 18 months. It was high-risk going in.