During 1998, Budget and Evaluation, in cooperation with the Local Code Enforcement Section of the Engineering and Inspections Department, completed a study of this operation. To review performance measures in each program as a means of evaluating service efficiency and effectiveness. To determine the correct personnel resources for each program as developed from customer needs and available funding. To provide service options of how to meet staffing needs as efficiently as possible. Below is a summary of major findings from the study and a selection of recommendations for the Local Code Enforcement Section's operation.
Inspectors have from two to four weeks of backlog at all times.
Inspectors are concerned about quality of inspections due to having to meet daily and monthly quotas. Time spent inefficiently in field due to homeowners or tenants not being home. Need for consistent, accurate data for inspectors to use in field. Clerical personnel have no backlog, but are rushed on phone calls. Greensboro has the lowest number of code enforcement inspectors among the four North Carolina cities.