Contract language outlines contractor responsibilities. In addition, contracts appear to contain necessary language for protecting the State's interests. Terms and conditions within the contracts reviewed appear logical and reasonable. Each of the sampled contracts has some method for monitoring the services provided. While some methods are more extensive than others and some monitoring efforts are informal, contractor compliance and quality of service is monitored.
Individual processes are in place to help identify and correct concerns with contractors.
Controls over staff activities are also in place. Individuals with authority to purchase contracted services cannot do so without involvement by at least one other employee of State Fund. Payment for services rendered also has controls. Controls over staff activities appear to provide adequate segregation of duties. These controls help minimize the potential for fraudulent activity and assure use of contracted services is necessary and reason-able.