Three contact hours. Fundamentals of Business Communication 3 Credits Ref. This course gives students an over view of records used in business, as well as various configurations of record-keeping systems. Students are made aware of how and why information of various types are stored on several kinds of media and how an information system functions. Career opportunities are presented.
Emphasis is placed on international filing rules.
Two contact hours. This course is an introduction to the basics of customer service technology. Emphasis is on enhancing customer relation skills, building rapport with customers and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations. Three contact hours.