Project Management is designed for individuals who are or may be involved in the project management process. Enhance your ability to organize projects from beginning to end Resolve authority and responsibility conflicts Learn ways to involve the team in the planning process in formulating and accepting plans Set measurable, challenging, and achievable objectives Use available resources and tools effectively Measure project performance. Provide superior customer service and follow-up Manage sales territory and time. Fundamentals of Marketing is designed to introduce participants to the core concepts of marketing. Customer Service and Relationship Building enables participants to examine organizational and individual practices that promote positive and continuing relationships with both internal and external customers.
Emphasis is on helping organizations meet and exceed customer expectations.
Discover customers' expectations and manage customers' perceptions Handle and report customer complaints and issues Deal with difficult customers to prevent and resolve conflict. Customer Satisfaction Systems focuses on examining the elements of distinctive service, competitive edge, measures of satisfaction, review of Malcolm Baldrige criteria, and action planning to achieve outstanding service. Effective Presentations is designed to meet the needs of professionals who are routinely faced with the responsibility of developing and delivering oral presentations in small group meetings or in formal public speaking situations.