A clear understanding between these parties, prior to any actual problem occurring, should be the second objective. All relevant items such as the scope of work to be performed, schedules, fees, expenses, conditions, costs, reporting method, time frames, and any other terms should be defined, agreed to, documented and signed-off on prior to the beginning of the relationship. The work process should then be one of a conducive and cooperative environment. The client must be prepared to provide proper instructions and direction, introductions, a work station with telephone support, the necessary documentation and data, and interview support as required by the consultant. The consultant or firm must then respond with a report or service which mirrors the client's stated needs.
Feedback can be in a written or verbal presentation form, or both.
Implementation can involve the consultant, or not. And lastly, with this project completed, there is always the possibility for an extension or expansion of services, or of termination if the stated goals and objectives have been met. You will find that fee schedules will range significantly. When considering such services, check references, industry sources, your peers in the industry, and others who have had experience in this area. And logically, go back to your own criteria for selection, and engage the consultant or firm for the job based upon your own stated needs.