The largest single area of opportunity for software businesses is in the provision of intranets to corporations. The Web will become a single interface for a multiplicity of services. The Web is achieving its results through collaboration as much as through competition. The Web is building a set of services based on common technologies. The need is to balance this technology push with real values provided to users who can pay.
Intranets appear to be the most significant market.
The Web has become the key driver for IT developments. If IT developments do not relate to the Web, their success will be limited. Web users need help to be able to employ the Web effectively. At present many users stick to the sites they know. The Web is a growing vehicle for making purchases.