There are more issues that must be addressed by the business practice we are designing. First and foremost, the knowledge management process itself must be highly adaptable - able to evolve and accept deeper and better competency understandings over time, able to accommodate new applications for that competency, and able to incorporate new knowledge developed elsewhere. Issue-focused design means we want to understand our requirements objectively before we commit to a solution. The accuracy of knowledge, once it is captured, and the effectiveness of communicating it are both prime areas for constant improvement. With time, the product and process technology will change, as will the nature of the knowledge and the knowledge focus.
Insular knowledge is dangerous.
An effective core competency renewal process must be aware of and able to incorporate relevant developments outside the local and greater-corporate environment. A self healing process eliminates both incorrect and poor-value knowledge. People in training are employees with front line jobs, and business priorities change daily. A training procedure must accommodate large and small groups, from a few new hires to large groups of existing employees. Technology and applications change with time, so fundamental knowledge must be reinterpreted.