Responsible for project management, developing, coordinating, and providing statewide training programs with a concentration on financial and administrative systems and state policies, regulations, and procedures governing operations. May supervise or lead professional staff. Incumbents understand the business from the perspective of a senior businessperson and are conversant in the customer's business language. They have an awareness of impact across business units but not necessarily the entire agency. The focus and responsibility of this level is usually system specific, not agency-wide.
Incumbents serve as a technical mentor and coach to others.
Often serve as a project leader. This is the senior professional with considerable discretion in approaches and techniques applied, incumbents are expected to independently evaluate and meet complex system needs of a region or other similar organization. Incumbents possess advanced technical knowledge as well as understand the customer's business from the perspective of a senior businessperson and are conversant in the customer's business language. Projects assigned to this level impact multiple business units and multiple business functions, integrate new technology, and change how business is done. Incumbents serve as a coach and technical mentor to others.