If you're in the atoms business, such as the car business, you can't deliver your product over the Net. And the printer driver is an example. In any number of ways. A simple example is petty cash reimbursement. The person would then take the piece of paper and log a transaction.
Every business has a similar process.
When you're executing the process, your customers are not hearing from you and your competitors aren't in fear of you. Now we have a new process. It has my name, rank, and serial number right on it. I put in the information, and it goes into the system. The first step is approval, or authorization.