It focuses on interpersonal skills emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Fundamental Skills of Managing and Fundamental Skills of Communicating , prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers. In any organization and in any group of people, conflicts occur.
Good people disagree.
So conflicts are unavoidable. Because conflicts happen, you need to know how to deal with them. Conflicts may range from simple misunderstandings to significant morale problems that can threaten to tear the delicate fabric of the organization. Dealing With Conflicts shows you how to explore a conflict and get to the heart of the problem to correct it before it's too late. The duration of this course is approximately 2 hours.