Determine at least one performance measure for each critical process. The focus is on improving the process, not fixing the people. Commitment to improve the process is required. Improving the process and addressing the needs of customers are the only reasons for this kind of team. The roles of the team members are known and defined.
Expectations are clear.
CQI Teams are study teams. Problems are carefully analyzed and solutions are thoughtfully planned before being implemented. CQI Teams develop not only solutions to process problems but also one or more key process performance measures that they maintain after the initial problem-solving is complete. Each team uses the CQI Team process. The steps include the use of quality tools employed by numerous private and pubic organizations.