I ask if anyone had called in sick. She stated no. Evidently her children are in Las Vegas. Pathetic service, people with no concern for customers, people who act defensively, people who are poorly trained, and managers who are as bad or worse than the line workers. Here are the real reasons for poor service.
Employees are unaware of their surroundings, and only care about themselves and their timecard.
Managers are taught to keep the problem going rather than trying to solve it. This is a lesson about choices and uninspiring leaders in tandem with poor training. The sad part is, this is not an isolated incident. Thank goodness the same thing isn't true about their safe landing percentage. Maybe they should look to upgrade their service rather than just upgrading my seat.