It's a sham and a really horrible place. Reps would avoid the phone and all incoming calls to miss cancellations that may come in within the 3-day right to cancel clause. They would sit in the back office smoking and bitching about the members they signed up and what losers they are. They did nothing after the sale. I do blame the reps but the real blame is with the Managers and Directors.
Employees are only as good as their leaders.
I eventually quit after a run- in with my boss. This woman was in the throws of grief. She was about 400 pounds and was flat broke from the funeral. She told me she didn't have enough money for the gravestone. After I filled out the qualifying questionnaire I told my boss I wanted to tell her to come back in a year when her grief was easier and her money situation had improved.