Voice processing is the act of answering, routing, and handling phone calls with a computer-based system. The Department of Telecommunications provides voice processing solutions by offering Voice Mail , Automatic Call Distribution or ACD , and Uniform Call Distribution or UCD . Please visit those pages if to see if one of these services is right for you. Extensive studies have shown that standard telephone communications in the workplace are ineffective.
Ineffective communications result in lost productivity.
To see if your department suffers from the ineffectiveness of routine telephone communications, review the checklist below. If you experience two or more of the following, your company can benefit from a voice processing.