Students are familiarized with the intellectual legacies of the major theorists and practitioners that have influenced the evolution of organization development, as well as the traditional organizational development concepts, models, and interventions. Contemporary practices and future trends in the field are also examined. The course reviews various models of organizational culture, including origins and purposes, how to establish and nourish a business-supporting culture, culture audits, and culture change. 560 Organizational Diagnosis and Intervention 3 credits This course utilizes the conceptual foundations acquired in Organizational Behavior and Organizational Development as a basis for analyzing and diagnosing organizational performance and designing appropriate interventions. A primary focus is on understanding and applying organizational functioning and becoming familiarized with different interventions and organizational development technologies.
Heavy emphasis is placed on applying various diagnostic models.
Both in-class case analysis of organizations and outside projects which require students to conduct a diagnosis and assessment in an organizational setting are used to facilitate the acquisition of diagnostic competence. The course material includes how CQI applies to organizations from all sectors, the new emerging paradigms that are represented by CQI, a focus on customers, an understanding of variation, the needed cultural change for a successful CQI implementation, as well as case studies. Emphasis will be placed on practical application of CQI concepts as they apply to organizations. 563 International Accounting 565 Implementation of Quality Systems 3 credits A course designed to give the student an understanding of the requirements for the effective implementation of a quality system in an organization. Emphasis will be given to the practical application of implementation strategies and processes.