Organizing the data Nuggets of information derived from the transcripts were written down on Post-It notes and grouped into categories. Through an iterative process, the categories were grouped again into higher level categories. Emily and her team wrote a sentence that succinctly characterized each group. The team then assigned priority codes to the categories. The Internet is overwhelming to most employees, but also useful.
Employees like and use desktop access to information.
Time is an issue. Most employees said that they don t have time to perform more than the simplest of information gathering tasks. There is interest in a service that eliminates the huge amount of redundant and irrelevant information found on the Internet. Some employees, especially in the technical community, find useful information when they do their own searching. Employees find it easier to absorb information from paper as opposed to electronic copy.