Marathon Suite of call recording systems has new modules that let you schedule when you record agents' calls and enable you to evaluate agents' conversations with customers. The Call Commander module allows you to create schedules for recording calls for each agent. Each module of Call Commander allows you to schedule up to 512 agents using 32 recording channels. To record more than 512 agents, you use multiple Call Commander modules.
Inspiration is a new module that creates evaluation forms agents can view from their PCs.
With this module, you can customize these forms and agents can add their own comments to their evaluations. Inspiration's Report Writer allows you to produce reports about agents' evaluations. For example, you can run reports about certain parts of evaluations, such as scores for the way agents greet customers. You can also compare and track scores based on the supervisors who conducted the evaluations. Call Commander and Inspiration work with phone switches from most leading manufacturers.