Summary by Tanya Glaser.
Dukes contrasts the management approach to public conflicts to a transformative approach.
The Management Approach This approach seeks to manage the present 'crisis of governance,' the seeming gridlock that plagues governmental and judicial authorities. This 'crisis of governance' rests on a utilitarian worldview. From the utilitarian viewpoint, individuals pursue their own self-interests, and the public good is best achieved by private competition. Duke argues that the management approach is limited in six ways. First, its very practical focus tends to exclude more basic philosophic questions about the meaning of mediation.