Chances are, yours will be too. Allow each person you contact time to resolve your problem before contacting another source of assistance. Keep a record of your efforts and include notes about whom you spoke with and what was done about the problem. Save copies of any letters you send to the company as well as letters sent to you. If the company operates nationally or the product is a national brand, call or write a letter to the person responsible for consumer complaints at the company's headquarters, i.e., the company's public relations representative or president.
Many companies have toll-free telephone numbers, often printed on the product.
The letter should include your name, address, home and work telephone numbers, and account number, if appropriate. Make your letter brief and to the point. If you are writing to complain about a service you received, describe the service and who performed it. State exactly what you want done about the problem and how long you are willing to wait to resolve it. Include copies of all documents regarding your problem.