Longer delays for isolating and correcting potential problems lead to service disruptions, strained customer relationships, and financial impacts. Integration Service Level Management is a process, including monitoring, analysis, reporting, fault and performance management, capacity planning, and other tasks that must be coordinated with the proper tools and staffing. Innovative point tools may address one aspect of this process, but their value is reduced when they cannot be integrated into a cohesive system. Event - aggregating and sorting through an event stream to identify the most pressing problems. Functional - management tools activate each other to build automated management processes Many solutions barely integrate their management data.
Functional integration is even more of a rarity today.
Functionally integrating a set of management tools leverages their individual capabilities and significantly reduces staffing demands. Automated processes handle more tasks, relieving overburdened staff for other productive work. This paper discusses a functional integration effort by RiverSoft and Freshwater Software that delivers higher customer value. The products are described and the integration is discussed with accompanying value demonstrations. RiverSoft Fault Manager Fault Manager is RiverSoft's initial interventionless network management product.