The Titan Help Desk prefers that special software that has not been used on the new system be tested on a Help Desk test computer first, before being installed on your workstation. This will allow the Help Desk to test compatibility and simplify support on the computer. If you are a campus computer technician or are working with one to install the software, call Chris Manriquez, Titan Help Desk supervisor, directly. If the software is found to be safe to install, the Help Desk will assist in the installation of a single copy of specialized software on computers, with the person providing the local support present If the software does install correctly and a set of users also require installation, it will be the task of the unit support person to complete the project. When you create or revise an important file back it up.
Few things are more frustrating than loosing a complex or long file.
Call the Help Desk. Because President Gordon has now funded a centralized system to meet campus needs, the Help Desk, working with Titan Shops, will see that your computer is fixed or replaced Of course, it is particularly critical that you regularly perform file backups, since hard drive failure could easily distroy your data. It will be replaced. When a replacement part arrives and is installed, you are advised to call the Mail Room and ask that the defective part be sent back to the manufacturer. In a business, each jack is a separate service.