Or we refund the cost of the translation. Guarantees for larger or custom jobs are guaranteed as quoted. Outages are possible, but our Free Translation and AutomaticPlus servers are generally running 24 hours per day, seven days per week. On jobs involving human translators, we guarantee a turnaround of 2 business days on jobs of up to 2,000 words, unless we notify you otherwise. We often do much better.
Larger jobs have turnaround times as quoted.
Three of our four translation levels require world-class Machine Translation technology to meet the promised price, quality and turnaround time. Machine Translation technology is very complex and very expensive to develop. There are only a few such systems. SDL owns and continually improves TranscendRT, one of the few world-class translation technologies in existence, and by far the fastest. To the best of our knowledge, we are the only company able to offer the full spectrum of Free Translation and Plus Translation at the service levels we deliver.