A study of group behavior and how group functioning affects organizational effectiveness.
Emphasis is placed on decision-making and resolving conflict in groups.
Students develop strategies for efficient and productive group management and determine which tasks are handled by groups or individuals. An examination of communication and relationships in creating a productive work environment. Effectiveness in personal and social relationships is also covered through readings and exercises involving nonverbal communication, constructive feedback, dealing with anger, resolving conflict and including assignments using computer technology. Students will develop a model for effective relationships. An overview of the financial tools available to the manager in decision-making.