The visitor center includes a ticket sales area, restrooms, a bookstore, a gift shop, kennels, and a coffee shop. The coffee shop is open during visitor center hours. There is no service in the evening, when the Bat Flight program is taking place. The restaurant has a private dining room available for large parties, but it must be reserved in advance. There is a small cafeteria-style restaurant in the Underground Rest Area, which sells box lunches and snack items.
Large groups can also eat here comfortably.
The large gift shop offers a wide range of gifts and souvenir items. There is also a small selection of souvenir items in the Underground Rest Area. Both gift shops sell film and batteries, but offer a limited selection. The kennel is open every day during regular visitor center hours and has space for about 30 pets. Each animal has its own cage and the room is air-conditioned.