The semblance of status honor is stripped bare and the worker de-sanctified in the moment. The same is true of the customer. There is a calculus of profit to consider. As long as status honor is low-cost, the customer is always right. When the cost of honoring the customer as social agent becomes too costly, a conflict relationship is bared and the economic power advantage of the firm is used to dis-honor the customer.
Insurance companies are the case in point.
They honor small claims quickly and resist as long as possible large claims. Criminologist are not so interested and, even if they were, the Code of Ethics of the American Sociological Association forbids intrusion into company records without informed consent. The Islam world stretches from the Philippines to West Africa. Jewish peoples around the world respond to Jewish peoples in Goyish places. But even within sacred spaces, sanctification and de-sanctification becomes hostage to claims of status honor of the membership of a given church.