Ranchers do a little better job than the hunters. Ranchers take time to fatten you up first, then they eat you. The third stage is defined as strategic customer care. A particularly impressionable 8 percent of companies made the cut. I consider this stage farmers.
Farmers have a particularly acute sense of the idea of sustained yield management.
In these companies there is a sophisticated and high degree of appreciation for the information potential of call centers. I have expanded Brown's customer care stages to five. I would consider the fourth stage to be vegetarians. These are enterprises marked by information consistency and media parity. This means no matter which media a customer engages, the information is consistent.