The success of a knowledge-management solution is judged at the point where people interact with the information. If users need to change the way they work in order to work within a knowledge management system, the cost for training and related lost productivity and opportunity costs will be enormous. Most knowledge workers are already familiar with the Microsoft Windows interface and the productivity tools inherent in the Microsoft Office suite of products. For details, read the KPMG Goes Global with KWorld case study. For details, read the Cinergy Energizes Knowledge Management with Windows Platform case study.
Knowledge management can turn experience and information into results.
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