Each morning, field crews depart with printed lists of their job assignments. They return with completion reports, which operators enter in a central database. Once in the field, workers can be diverted to emergencies via two-way radio, but otherwise cannot respond easily to priority changes. The Solution Using an application built with Savvion BusinessManager, mobile workers receive jobs, record completed tasks, access information, and initiate new jobs - in real time using wireless PDAs . Workers spend more time solving problems and less time doing paperwork and traveling and the database is automatically updated.
Managers easily monitor their teams via PCs or wireless PDAs.
They can reassign and reprioritize tasks during the day, to respond to changing conditions and to better utilize staff. City residents can even report problems and track status through BusinessManager integrated with the municipal website. The Implementation BusinessManager is the ideal platform to automate and manage the previously inefficient manual process. The unique mobile device option connects central dispatch to the mobile workforce while the application provides managers with real-time visibility and control over their workers and their assignments. The integrated business rules engine offloads dispatchers by pre-assigning work to the appropriate work crews based on priority and work type.