To the maximum extent possible and consistent with sound financial practices, your money will be used to create new services and programs-where it can do the most good for you. While this is a good rating, it's not good enough for us. Member service is the very heart of what we do and we won't rest until 100 percent of you are happy. Member service is so important, it has been made the primary consideration in reviewing staff members. It doesn't matter how well we perform technically if you aren't receiving the level of service you require.
Efficiency is also important.
Association benchmarking studies suggest the best single measure of an organization's operating efficiency is achieved by examining the dollars generated per staff member. D.C. Ninety-three percent gave us an excellent or good rating. This year, you'll see a much more intense focus on Washington activities. The campaign also publishes the Airport Defense Fund Newsletter to keep members informed of the ADF campaign activities and faxes Airport Alerts to AAAE members with requests for action, such as writing their members of Congress or submitting op-eds to their local newspapers. To simplify the process, the ADF campaign attaches sample letters and op-eds to the Airport Alerts .