That is the only way to stop additional charges. If you become a frequent target of collect calls, ask your telephone company to put a block on all collect calls to your phone number. You should always review your phone bill closely. If you see a suspicious charge for collect call, notify your phone company and contest the charge. If you have been charged for a fraudulent collect call, you can file a complaint with my office.
Forms are available in English and Spanish.
My office serves as the state's consumer protection agency. However, by law we cannot take your side in a dispute with a merchant. But we may be able to help you through our voluntary dispute resolution service. The majority of the consumer complaints we receive each year are solved through this process. If we decide that your complaint is appropriate for dispute resolution, we will ask the business to respond to your complaint and offer a solution.