Librarians could contribute to a more effective Web by using their expertise in the organisation of information to provide constructive criticism about software to the major software providers. Careful consideration should be given to the placement of computers in the library. Most of the participants in the study were not deterred by having to use the Internet in a public setting, but a few said that they would have preferred a more private one. The Internet is a very different information tool from the on-line catalogue and must be treated as such. The comfort of chairs and their height in relation to the screen is very important, particularly to those with bifocal glasses.
Lighting is also very important.
In one library the computer was placed in a position with a lot of natural light which made the screen very difficult to read. Those libraries which create their own home pages need to be aware of the difficulties mentioned above, such as the colours that are difficult to read. Libraries should also consider providing special equipment for people with disabilities, such as a track ball for people who find the normal mouse difficult to use. A key element to overcoming fear of using the Internet is understanding how it works. Providing simple instructions, illustrating key buttons and providing definitions of essential terminology on a stand near the computer screen would help prevent some of the anxiety related to using an unfamiliar technology.