This outfit doesn't take software changes lightly, says a programmer pilot fish. Modifications require formal change notice, complete with full documentation, highlighted program listings and clearly specified reasons for the change. Team lead, managers and production support director must all sign off on it before it goes into action. Pilot fish writes a change to the order processing system. Fish's fix sails smoothly through its approvals until it hits the director's desk.
Fish tries to reason with director, but to no avail.
The big guy, it seems, originally transferred to IT from the finance department. Fish takes the paperwork back to age for three days, untouched, on his desk. He pretends to read it - and signs it. If it gets printed, you get a sharp Shark shirt. Now is the time to speak up and influence these discussions.