The Internet is not just a new place to get the same thing. Currently, there is a serious incompatibility with government and the Internet, and that incompatibility is distance and boundary . It may be that boundary and distance are essential to government, or it may seem that way to our government now. This must change. By boundary, I refer to delineations and boundaries generally speaking.
Government is rife with delineations, many of which baffle an untutored member of the public.
The Internet, on the other hand, tends toward chaos, not compartments. When I became the first person with e-mail at my own organization, I had a terrible time explaining that I wasn't the one who could answer every question. Maybe you can. This is boundary warping. At times, government depends upon the guise of officialdom as a boundary.