It requires detailed interviews and repeated verification of the formalized versions of the interview contents. In short, it is far from being a transparent aspect of everyday collaborative knowledge work in a complex and dynamic environment, which is, I suspect, what your managers have in mind. I'm always a bit wary about enterprise wide knowledge models. Its the effort of completing them when the knoweldge changes so fast. Jeff confirmed something I sensed about stable well known rules in the AI domain.
Man wants always to invent the powder.
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