It s the same mix in other offices as well. Noe Pineda, of the Woodburn office, goes from customer to customer, switching easily from Spanish to English, depending on what the customer needs, all the while keeping a smile on his face. This person needs a test in Spanish, this person needs a vehicle registration renewal, and this person just has a question. Many of the transactions are routine, but aren t necessarily routine to the customer. Transactions need to be done with a certain mix of strictness and compassion.
Drive tests are a good example.
Many are teenagers trying to get their first license. Andrade smiled as he greeted the next person to be tested. He explained the process, then ran through a quick check of the vehicle s equipment. Then he climbed into the car to begin the test. They make you glad to come to work.