Users previously dictated but may have less power than before. Depends on the university. Librarians and users want the same thing, but it isn't happening. We want them to drop print and use electronic services. With computers etc, users will need help.
Larger consortia are instrumental in the realisation.
For example, in Germany there are 20 universities in a consortium dealing directly with the publishers. They get all the journals at a fixed price, a win-win situation. The user has little input. The librarian decides, but the user benefits. The CCS area may be too diverse for the cluster concept.