This may be set out in the Tribunal's decision and reasons. The Tribunal can order that documents or the identity of a party be kept confidential, that a hearing be held in private, or that a decision and reasons for that decision not be published if there is a good reason to do so. You can ask for further information about this from the Client Service Officer or District Registrar. The Commonwealth Ombudsman may be able to help you if you have a complaint about an action or decision by a Commonwealth Agency. The Commonwealth Ombudsman can investigate complaints about most Commonwealth government services which affect members of the public.
Investigations are free.
If you make an application to the Tribunal and it believes a complaint would be better dealt with by the Commonwealth Ombudsman it will tell you. If you are unsure whether the Tribunal or the Commonwealth Ombudsman might best deal with your case, contact your local Tribunal Office, or the nearest office of the Commonwealth Ombudsman. Telephone numbers for the Commonwealth Ombudsman are in the attachment included in leaflet 2. You can use the number to call the Tribunal's office in the capital city of the State in which you live, for the cost of a local call. With the exception of the above, should you wish to contact an office of the Tribunal outside your State, the normal STD facilities should be used.