For example, some airlines routinely cancel flights when a regular route flight is not full and combining it with a later a flight will enable the airline to fly a full flight. As described above, the airline should be required to inform consumers of that fact in advance if that is its policy. The airline must also promptly inform consumers of its decision when the airline decides to cancel a flight and it should provide appropriate compensation for the delay . Compensation should include, at a minimum, money to cover meals, taxis or transportation costs, lodging and telephone calls to work and home. In those cases, consumers should be informed and updated as the information becomes available to the airline.
Many consumers select flights based on the type of aircraft.
For example, some consumers do not desire to fly on small propeller type aircraft. Therefore, when an airline must make an equipment change to a smaller or less convenient aircraft, consumers should be informed of the change. Changes in scheduling, even on another airline, should be accommodated so that consumers can travel on the type of aircraft that they originally chose at no charge. Consumers, however, are often not informed that they will be traveling on a plane operated by a company with a questionable safety record. Generally, a consumer must work with a travel agent or call each individual airline for rates and frequently the airline does not disclose critical limitations until the consumer actually purchases the ticket.