Because of this lack of history, many entrepreneurs got caught in the second quarter of 2000. If you are the CEO, or even a regular shareholder, you should be infuriated by the lack of business value from such large investments. Digging deeper, some interesting conclusions can be drawn. Despite all the data-centric techniques in business intelligence, the key is really the process. The people form the core of any organization, along with the organizational structure.
Information can be in automated or non-automated systems.
It is the intersection of the people, information and discipline that defines the process. The process is the glue that holds this structure together. Business practices of the past called for more of a mono-dimensional, symmetrical approach. The business could be managed around a known environment and predictable time frames. Globalization and other external forces, though, have forced companies to move from a mono-dimensional approach to a multidimensional approach to managing the business.