It highlighted ten things that clerks and associates need to ask about their assignments, which the assigning partners often forget to mention, such as the time expectations, anticipated procedure, and preferred format for the results. Some of the instruction material from the Yellow Brick Road is repeated in Information Anxiety2 . The more we become buried in data, the more important instructions are. Ironically, there are few places to learn Instructions 101. Observation, normally a sound learning technique, is treacherous because our models are often faulty.
Instructions are what instructors provide.
This six-step model is also valuable when working with and developing staff from other cultures to mitigate differences in language, values, gestures, emotional expressions, expectations and life experiences. RSW was educated as an architect and apprenticed under Louis Kahn but has explored many careers beyond architecture. Get one for your home city to lend to friends and relatives for wayfinding when they pay you a visit. All rights reserved.