We fully guarantee the quality of all our products. Opened DVDs cannot be returned unless defective. Defective DVDs will be replaced with the SAME title only. Shipping charges are not refundable. We do not pay for postage on returns.
International customers are responsible for the shipping charges if order is refused by customer.
If you receive a damaged, defective item, or incorrect item, we will promptly send you a replacement after you have returned the damaged or defective product. Any damages or alterations caused by the customer are not eligible for replacement. Just specify the problem and ship the item back to us. For domestic orders, you have up to 10 days from the shipping date to return the defective product. Refunds are issued against the same credit card number you used to pay for the original order.