First, a determination is made as to whether or not the facts, as alleged, violate existing laws or regulations that govern the cosmetology profession. The office staff acknowledges receipt of the complaint to the complainant. If a violation of law or rule did indeed occur, the complaint is referred to the complaint committee which consists of the vice-president of the commission, the executive secretary, an assistant Attorney General, and an inspector. After the complaint is reviewed by the complaint committee, an immediate investigation into the facts of the case is begun. The licensee is informed and interviewed.
Evidence is gathered and other interviews are conducted.
The complaint committee reviews the evidence gathered and decides whether to settle, file a formal complaint, or dismiss the case for lack of evidence. The complainant is informed of the decision of the committee. If a formal complaint is filed, the licensee is entitled to a formal hearing. Depending on the choice of the licensee, either a majority of the Cosmetology Commission or an administrative law judge hears the case. During this hearing both sides may present evidence and witnesses.