For any customer calling any banker, we need to immediately understand recent news regarding the customer, see the full history of our relationship, and find the right contact within Fleet quickly and easily. With the unemployment rate hovering at four percent and favorable demographic trends enjoyed over the last 50 years deteriorating rapidly, hiring, training, managing and retaining high quality employees has become a top priority. All job functions from product development, sales, marketing, service, and finance and administration require access to company, customer, partner or product data to make critical business decisions. For example, a product manager or an engineer can prioritize enhancement requests by reviewing customer and revenue impact. From a management perspective, executives can align employees to corporate objectives and ensure consistent performance measurement.
Employees can also open and review service requests for both IT and HR helpdesks.
All content is personalized and provided based on individual roles and responsibilities. Aggregated content from a variety of third-party sources reduces the time employees must spend gathering information on customers, suppliers, or competitors. Siebel ERM acts as the company intranet to educate employees on their company mission, products and services, policies and procedures, benefits administration, news bulletins, and provide global access to online training. Siebel ERM includes online performance management functionality that allows every individual in the company to review the company objectives and their manager's objectives, and to post their own objectives. In addition, Siebel ERM entirely automates the process of performance reviews.