BellSouth also joined forces earlier this year with Predictive Systems, an industry leader in network consulting. Effective network development and integration is a critical component in building reliable data infrastructures, and since the future of e-business relies on secure network environments, proactive partnerships like these are a must. We will never depart from our service legacy. BellSouth has some of the best-trained service providers in the business, and employee retention is high. In contrast to some companies whose voice mail triage systems virtually guarantee that clients will never reach a live operator, BellSouth's business repair center is satisfied 24 hours a day, seven days a week.
Every customer has a contact, and the largest companies have dedicated account teams.
Clients can either call and speak with a live person, or use the Internet to request repairs, place orders or check on the status of an order. Ray Farris, director of communications for Nashville Metro Government, feels that BellSouth's customer service far surpasses that of any other communications provider. As a government agency, his organization relies on BellSouth for their emergency communications systems, such as 911. When a tornado tore through downtown Nashville in April 1998, destroying everything in its path, BellSouth responded immediately. They got our fire, police, and emergency services back up in a day.