Our 2000 Citizen Survey revealed quite a bit about how and why our residents feel about the service they receive from the City. Now, although I would be the first to admit we do not do everything the correct way all the time, and that we are not the best municipality in all areas of service, I will state our employees do a great job of providing solid, dependable government services at a good value to our residents and visitors. Because of the results of the survey, and our desire to share with the community our story and the fruits of our labor, the City Commission has approved a public awareness campaign for 2001. Using an employee from most every department, the Public Information Office will manage a multi-dimensional marketing plan of newspaper advertising, brochures, website, video, events and more. The employees, who were nominated by their Department Director, will be a symbolic example of the quality service, community commitment and dedication that resembles most of our 700 employees.
Employees are one of the most important factors in determining that value.
And if they do not, it will provide them the opportunity to tell us what we can do better.