Work with the entire staff to ensure all departments and management are coordinated and exercise sound techniques of records and document management. Interface with staff to assure they have adapted to the new processes and note changes that may be needed. Recognize and reward good performance and provide massive doses of help to those in need. Keep top and middle managers aware of the progress. Get responses through surveys.
Management always appreciates information that enhances operations.
The RMO must be an equal partner in agency operations. Records management programs must be well organized before they can operate effectively in the present and evolve to the more technical systems of the future. The effective RMO, to be successful, must ensure that the records management program is a viable part of their agency's organizational culture. In addition to these primary goals, the electronic records rules allow state agencies to make maximum use of automated technology while following prudent records management principles. The rules cover areas of electronic records management such as the creation and use of text and data files, security of electronic records, maintenance of electronic records storage media, retention of electronic records and destruction of electronic records.