A proven approach to change is adopting a process perspective of activities, which emphasizes collaboration of resources. The tactic that supports such an approach is the use of cross-functional teams. Key roles include Steering Committees, which endorse a project's scope, Team Leaders responsible for administration and communication, and Team Members that perform analysis, design improvements and plan implementations. Effective teams must have a Charter that articulates the purpose, output requirements, membership, meeting mechanics, etc. Team size is important, and should be limited to 5-10 members.
Large teams tend to decrease productivity, accountability and participation.
To maximize benefits the Team must be well organized. Projects resulting in frustration and disappointment often trace difficulties to mismanaged expectations among team members and senior management. Effective communication is also critical, and should be based on who needs information, when they need it, and in what form. Monthly status reports, periodic Steering Committee updates, and electronic distribution of information are all proven techniques. Meeting management is important in terms of organization and communication.