While many of you were pulled into this role from your normal duties, and assigned tasks that were not written into your normal job descriptions or for which you may not have been trained or prepared, you did your work with care and honor. Sudden, violent death differs dramatically from anticipated death. It can certainly be traumatic for a loved one to die even when it's somewhat expected, but under these circumstances, the survivor's task becomes figuring out how to cope with the loss. When the death is unanticipated, the task is first to figure out what has happened. That takes a lot of time and requires a lot of work.
Information is absolutely paramount in order to understand what has happened.
According to media reports following a plane crash, for example, a great many people have been troubled by the survivors' needs to fly over the crash site, see their loved ones' bodies, stay in the area waiting for news, or ask detailed questions about the crash and the investigation. Yet this is absolutely normal. Please give survivors as much information as you possibly can. It is tremendously healing. Bereaved survivors are their own best experts.