Donations to the transportation program are always welcome and appreciated. All cancellations must be at least 2 hours prior to your scheduled pick-up. Services will be suspended for violation of the OCT No-Show policy. Disruptive behavior distracts the driver from safe transport of passengers and can result in loss of privelege to ride OCT vehicles. Safe, timely, courteous transport of passengers.
Drivers are responsible for safe boarding and proper securement of restraints.
Drivers do not provide personal care or an escort service. Drivers may not take reservations, alter fares, or make unauthorized stops. Grievances exist when a problem has not been resolved. Complaints about a driver, our policies, or any other aspect of the service should be directed to the OCT Operations Manager or Program Manager. There is a formal Grievance Procedure for problems that can not be resolved by OCT staff.