Youth inforrnation services seek to guarantee the equality of access to their information for all young people, regardless of their situation, place of residence or social category. The information available shall be exclusively based on the request or need expressed by the user and is independent of any other interest or concern. It should cover all subjects which interest young people. Each user is received as an individual, and the response is adapted to the request. Information and counselling are given in a way that respects the user's confidences and anonymity.
Information is free of charge.
Information is provided in a professional manner by staff trained for this purpose. Every effort is made to ensure the objectivity of the information provided through the pluralism of the sources used. The information distributed shall be independent and free of any ideological, political or commercial interest. The use of sponsoring or paid advertising must respect the independence of the service and of the information provided.