Inc. Together Improving the Quality of People's Lives. This program is designed to challenge a company s commitment to the concept of quality people doing a quality job of customer care. To create a company that is getting better you must be listening to your customers, facing the issues that are holding you back, and not be afraid to make the improvements that are necessary. The greatest consistency of a poor company is they are always chasing their customers away.
Great companies are internal customer driven.
Your company emphasis creates your definition of customer care. A company that doesn't understand customer care can only exist by cutting its prices. The common thread between all companies is they have products and people. How they prioritize these creates the kind of company they will be. The strengthening of the company s understanding of customer care.