That way, key individuals can get involved and take ownership. I recently met a former employee of a large remodeling company who told me the owner walked around complaining about the taxes he has to pay on his profits. Which is why this former employee no longer works there. If you believe in empowering your team and feel they need the tools and knowledge to own the problems and want them to make the right decisions, then share appropriate information. One mistake many have made, however, is sharing information without training.
Information is a tool.
Employees must be educated to understand it and taught how to use what they learn. If you don't train them you can deflate the value of your product and service in their eyes. Ask yourself the following questions. Sit down and make a list of pros and cons. If you approach this in a methodical way, you're far more likely to create a success story in the process.