Telephone reference checks make it possible for you to listen to the tone of voice and voice inflections and to encourage the reference to talk. It also allows for clarification of comments. Obtaining written references is a time-consuming process. It could take a minimum of two weeks from the time you mail the request for information until you receive a response. Furthermore, written reference requests are often completed by the human resource or personnel office, even if directed to a specific supervisor or manager.
Employers hesitate to provide written references because of the liability involved.
Obtaining valuable information may be more likely with a telephone contact. If your agency uses a different application form that does not authorize investigation of statements made on the application and its attachments, obtain a background information release with the applicant s signature. Balance the applicant s privacy rights against your interest in hiring the best-qualified employee. If the applicant objects or fails to give authorization, it is an item to note when making your selection decision. SFN 51915, Information Release Authorization for Employment Consideration form , was created to assist agency hiring authorities in obtaining authorization from applicants to gather information from reference checks or criminal background records checks.