Extensive use of spreadsheet software will also be utilized. Interpersonal skill development is emphasized focusing on active listening skills and the principles of supportive communication. Some of the topics covered are cultural diversity, labor relations, employee motivation, compensation, development and evaluation, and job preparation and selection. Emphasis is placed on skill development in conflict management, stress management, creative problem solving and interpersonal communication. BSAD 150 and MATH 105.
Major emphasis is placed on the importance of personal values and business ethics.
Topics covered will be all the varied activities necessary in planning, organizing, directing, and controlling a small business operation. The emphasis is on the development of a service system, formulation of service goals. Excellent customer service approaches used by the Fortune 500 companies are explored. Consumer motivation and behavior are discussed in relation to social class, reference groups, demographics, psychographics, and exposure to the various types of information sources. Students will analyze business problems from the viewpoint of top management in the formulation and implementation of a business strategy.