The new recommendation on quality management in the social welfare and health care sector describes how quality management supports a high quality of services both in the public and private sectors. The aim is to foster the initiation and development of quality management in all areas of social welfare and health care. Prerequisites are created through education and research and through the participation of customer and professional organizations. The commitment of leaders and personnel is seen as a prerequisite for high quality. The management and systematization of external and internal processes can be developed using different methods and technics.
Information has a central role in the assessment and improvement of quality.
The new recommendation fine-tunes the first recommendation published in 1995. The reform work is based on versatile cooperation and hearings.