That's what a group of delegates representing all facets of the Army family had the chance to hash out during the Army Family Action Plan Conference held the end of March. The conference brings together active duty military, retirees, civilian employees, teens and family members who discuss areas to be improved, either at Fort Detrick or Army-wide, and make recommendations. It's a grass-roots avenue to have a voice at top levels. Incorporate early release with one family time day per week to allow quality time with soldiers and family members. The teen center's current accommodations do not fully capacitate the needs of teens and stifle the possibility of using the facility to the fullest extent.
Inappropriate layout leads to inadequate usage and deterioration of valuable space.
Therefore, parents are forced to pay higher rates in off-post facilities and receive care that is below DoD standards. For the beneficiary this creates an unexpected out of pocket expense and a financial burden if the one time unauthorized provider override has been used. Problems range from excessive waiting time to speak to a customer service representative to being required to use a complicated option menu. For example, when you select the wrong option you cannot return to the main menu. The beneficiary must then place another call and go through the process again.