I repeated my original question. Her voice got louder. I got madder. We were soon in a no win situation. The previous examples demonstrate poor telephone usage.
Every person has at least one telephone horror story.
The telephone can be a company's most valuable tool to attract new customers. It can also lose existing and potential customers. A recent study indicates good phone skills made good business sense. Eighty-four percent of the customers calling are more willing to purchase goods and services from businesses that display positive telephone techniques. A big 50 percent of the customers will not do business with a company that has poor customer service on the telephone.