If you say things in anger, you re bound to say something you ll regret later. Fight the urge to run down a list of your friend s annoying traits. Don t ever pull that sneaky trick again. Don t make broad generalizations. Listen to understand.
Good communication means listening to how the other person feels, too.
It means concentrating on what your friend is saying and listening with an open mind. She may have a different perspective on the situation. Be prepared to listen and learn. Go into your talk with an open mind. Take turns speaking.