In order to ensure uninterrupted high performance, it also takes on-going, dedicated, proactive support.
Flexibility is a key component of the service.
You tell us what, when, and how you want support, and we'll deliver it. The Enterprise Systems Center matches customers with a dedicated, on-site engineer who provides highly trained, responsive support aimed at keeping critical systems on line and functioning at optimum performance. This engineer is equipped with the IBM Informix tools and utilities necessary to quickly resolve your issues, and can marshal additional IBM support resources when necessary. Because they are on site, our Enterprise engineers provide you with the highest possible responsiveness for first-level support issues, including problem isolation, characterization, documentation, and resolution. On-site engineers are also active in management of all Priority One and Priority Two issues.