It is a time, then, for picking and retaining good employees, not churning new hires that don't work out. She teaches her clients how to interview job applicants. She focuses less on identifying applicants' skills and more on correctly diagnosing their attitudes. High performers and average or below-average workers may very well have the same technical capabilities. But the former outperform the latter by being more self-motivated, she said.
High performers see themselves as being largely able to control anything that happens.
Low and average achievers are more likely to see outcomes as being predetermined and give up more quickly in the face of adversity. So they will try to give answers during a job interview indicating they possess those traits. Quinn teaches interviewing techniques designed to reveal the real person behind the job applicant's answers. Applicants generally arrive at job interviews with their guard up and canned answers ready. Quinn suggests the interviewer spend the first several minutes in casual conversation.