There are no special software requirements for this course other than Internet access and the ability to enter FCCJ s WebCT platform. Emphasis is on enhancing customer relation skills, building rapport with customers and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations. Students must have an e-mail account and Internet access. Introduction to Customer Service consists of exercises, homework, reports, and exams.
Exams are necessary to measure a student's understanding of the course material.
If the exam is not taken within the time period stated, a grade of 0 will be given. Exam grades will be posted in your personal mailbox one week after the exam has been taken. Academic dishonesty may be defined as plagiarism, copying, etc. A course grade of F will be given to any student found guilty of cheating. Make sure you read the FCCJ catalog for student rules and regulations.