Learn from the business and be open to what people are telling you. Get as much hands-on experience as you can. Being able to interact with people. I like being behind the scenes and watching it all fall in place. As the owner, I am involved in the whole business from the finances to cleaning the floor.
Hospitality is a process that continues all the time.
There is always something new. In my business better financial training, business management and human relations will be important. Definitely being a business owner. Expanding the business and offering more services. Eventually I'd like to consider a second location.