This because the current heavy use of the internet makes working very difficult for them. Some people have predicted the internet would break down in 1996 due to the tsunami of traffic. It has not happened thus far. Telephone and cable companies are currently investing a lot of money in high speed connections. With the interest for the internet a tidal wave of information has come upon us.
Every self respecting company wants a web site, and every user at least a home page.
Only then the web seems to become real. This is not so difficult to do. You'll need no more than a few hours to master basic HTML and concoct a simple page. It often goes no further than that. Most people don't seem to have a clue about what is needed to convey information properly.