Through centralization, companies are consolidating HR field locations into a single location where employees call an 800 number for support.
Employees request information or make changes to their personnel records.
Generalists and specialists handling employee requests have both HR and customer service backgrounds, with an emphasis on customer service. Centralization is streamlining processes, improving service quality, and ensuring consistent policy administration. Outsourcing Outsourcing is being practiced as a strategic move to increase competitiveness and to foster a mutually-beneficial business relationship with a vendor partner. Third parties who specialize in a particular area, such as payroll or benefits administration, offer HR managers expertise and economies of scale. At the same time, some companies are experiencing problems with outsourcing, including loss of corporate control over employee issues, difficult vendor relationships, and compromised data confidentiality.