Should an emergency situation occur, guests on the concourse level should depart through the doors marked exit. Our wide concourses allow for easy departure from anywhere in the building. This station is staffed and operated by Frank Erwin Center personnel and Emergency Medical Technicians from the City of Austin. Employee training sessions on how to assist disabled guests are regularly conducted by the Frank Erwin Center. The training Sessions help employees to be more aware of many types of disabilities.
Employees gain valuable insight on how to identify and assist any disabled patrons.
S ervices Requests made by persons with hearing impairments, that are received at least 2 weeks in advance of scheduled event dates , will be pursued as aggressively as possible on a case by case basis. The content of some events may not be translatable to sign language. Wheelchair guests have access to specially mounted public telephones near the Red River entrances and on the arena level. Drinking fountains are installed for wheelchair guests and are accessible in all areas of the concourse. Restrooms are equipped with lower lavatories.