Chaos is more likely than teamwork. The second section is about leadership practices that can create passion among people and teams. But precisely because the world is electronic, the leader's job has shifted to one of personal, values-based communication and action. It is about being authentic, not electronic. Even as I encourage dialogue and listen carefully to everyone who contributes, my responsibility is to make decisions that are the best for the whole of the business, and to continue to have the participation of those who disagree with me.
Leadership is still about responsibility.
The final section is about management. About what you pay. And how you invest. It's about appraising people. It's about implementing technology.