Parents from all walks of life are calling Baby TALK with a wide range of concerns. Often, they need encouragement to do what they already wanted to do, like call the baby's doctor or postpone toilet training. The Warmline gives them a sounding board to talk out a situation. Other parents need routine information which can be sent them in a handout. With such short hospital stays, they find they have lots of unanticipated questions.
Many calls end with a referral to another helping agency.
The Warmline has been a joyous collaboration. Unable to raise extra funds to hire a Warmline staffer, Baby TALK educators volunteered their preparation time to the effort. Several partner agencies offered to do the same. Many parents experience isolation and doubt as they raise their children. The Warmline has made Baby TALK more accessible to these parents.