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Innovation is largely about making new and unexpected connections between things.
We've spent the past few years developing a whole bunch of new channels, like mobile technology and the Web, and connecting them seamlessly. People seem to be looking for those kinds of opportunities to connect. Sam Walton took the cash register, connected it to a database, and changed the face of retailing. All of a sudden, everything on his shelves went on spec because he connected two things together. Any place in the world where there's a gap, there's an opportunity.