The Management of Maintenance and Engineering Systems in the Hospitality Industr Engineering and maintenance as it relates to the hospitality industry. Looks at management factors and departmental activity. Review of energy and energy management including programs and resources. A number of concepts are reviewed such as heat systems, refridgeration systems, life safety systems, ventilation and air conditioning systems, water systems and electrical systems and much more. The book includes topics such as building relationships, the telephone manager, handling routine and unusual requests, handling irate customers, and organizing a consierge department.
Emphasis is placed on the responsibility of the consierge to provide the best possible service.