Delays in implementation of HEA amendments. Performance measures that penalize institutions for serving high-risk borrowers. FISL claim rejection rate too high back and forth several times. ED needs to review the process. The degree to which FDSL and FFEL need to be alike.
Fundamental question needs to be resolved.
Central point of contact needed. Hard for ED to overcome. Perception that schools are given preferential treatment in negotiated rulemaking versus the lenders. Internal training for ED management how to listen, to work in partnership, teambuilding address mistrust from outside and attitudinal shift inside to improve interaction with partners. Appearance that ED is slanted towards FDSL, and no one knows the rules of engagement.