Additionally, the Altigen system has a nice way of handling callers if they are put on hold. It will play music and also play customizable update greetings for the callers at specified time intervals. If you own a small business and do not want to invest in a new phone system, or you have people working from multiple locations who could benefit from being part of an ACD workgroup, take a look at Crosspoint VirtualPBX from Advanced Queuing Systems. This service provides all of the features of a PBX and ACD system through an 800 number, so there is no equipment to purchase. Crosspoint VirtualPBX creates the appearance of a single office phone system when in fact users can be scattered throughout North America.
Employees can receive their calls where they have a phone line.
Let's suppose you have a special team in your organization to handle high priority support calls. Crosspoint VirtualPBX can combine all of these individuals into a single workgroup front-ended by an 800 number. Crosspoint Virtual PBX requires no customer premise equipment. Customers pay for usage, typically between 20 to 25 cents per minute. Today ACD is a powerful and flexible technology for managing calls in businesses of all sizes.