Average organizations will ignore or overlook minor customer inconveniences. Excellent organizations focus on the details. Here are seven suggestions to consider when initiating a process improvement strategy for your business. This is the most important key. All activities, actions, teams etc. need to be working on projects related to the overall vision or mission of the organization.
Major improvements come from a project by project improvement approach.
The purpose of this group is to oversee the various process improvement teams and projects within the organization. Their main job is to prioritize projects and provide the resources including the training, support and guidance during the process. They approve the charter, timelines and the final recommendations. Identify Key Improvement Projects Search your business for areas needing improvement. Obviously, key efforts should focus on improving customer service to both the internal and external customers.