Seating is limited, so you must pre register for all sessions. Supervisory approval required. NSU s facilities are located in the northeast corner of the plaza. The Office of Human Resources training facility is in classroom number 105. Supervisory approval is needed to attend these programs.
Enrollments are limited, so please register as soon as possible.
The Fish Approach to Customer Service is a highly entertaining half-day program that focuses on the importance of your frame of mind in determining what kind of day that you will have. No matter how long you have worked in a customer service capacity or how much you feel you know about the subject, we recommend that you attend this session. We guarantee this program will brighten your day and help you to focus on quality customer service. Attendees also identify various time culprits and analyze how effectively they spend the most valuable asset they have - Time. This two-day program provides participants with skills immediately transferable to the workplace by combining theory along with practical use.