We will treat your details as we would like our own treated, that is in strictest confidence. We will refund the purchase price of an item excluding freight, or replace it with a similar item, under the following conditions. The freight on the returned item must be paid for by the purchaser. You must advise us ASAP, and return the item within 5 working days of receiving it. The item must be in the same condition as it left us, that is unmarked and undamaged.
Items damaged in transit are subject to insurance claims.
YOU must take the damaged item, with packaging, to your nearest Post Office and lodge a claim form as soon as possible. Please do not return if a canvas painting has a few daubs of paint on the white unpainted border. The majority of canvas paintings do, and they will not be seen once framed. The didgeridoos are fashioned from tree branches, so please do not return because you expected a perfectly straight one. We will personally select items which are pleasing to the eye, but no didgeridoo will be precisely cylindrical.