Every bibliographic instruction librarian needs to be responsible for enriching the tone, substance, and content of instruction sessions, Serious consideration and commitment are needed to move UC libraries toward realization of more relevant bibliographic instruction programs. Provide training in multicultural communication and sensitivity for all public service staff. The University of California has a commitment to increase the enrollment and retention of students from racial and ethnic minority groups. To fulfill this commitment, the University has to create learning and social environments conducive to the successful academic careers of historically under-represented students. Since most contact between library and patron occurs at public service reference points, it is imperative that all public service staff increase their awareness of cultural differences and sensitivity to issues related to race, gender and ethnicity.
Human resources play a significant role in connecting patrons to information.
Develop an outreach and public relations program for the campus communities for reference and bibliographic instruction services. In order to maximize use of the services by targeted groups, librarians must gain visibility and recognition among faculty and students. Librarians can gain visibility by extending orientation and outreach programs to non-library settings, e.g., to dorms, clubs, cultural centers, counseling centers, women's centers, ethnic studies programs, faculty meetings, etc. Librarians should participate actively in campus-wide functions, especially in cultural activities whether or not library related, such as international fairs, rainbow festivals, ethnic heritage celebrations. Reference services should be publicized through flyers and student newspapers.