Respondents would like to see more accountability by departments, with a clear approval queue. Need more time for Johnson Hall signature. Simplify the receipt requirement. Tighten the policy for department heads travel. The survey asked how satisfied they were with the current contract with the three approved travel agencies.
Many Respondents are satisfied with working with the agencies.
They have developed relationships with agents who provide good customers service. Most respondents expressed satisfaction with an agent doing the legwork on getting travel prices and making arrangements. There is a strong desire to retain at least the three agencies. Respondents would like to see more options, especially the option to use their own agency. Some believe that while prices provided by the agencies are generally good, there are better prices available from other agencies and the internet.