If it is determined that you need to send your WinBook to us, you will receive an RMA number and instructions on how to return a WinBook for service. Back to top For model-specific FAQs, please check our Technical Support FAQ page. There are two ways that you can purchase WinBook notebook computers. You can order online with our secure server. This is how long we expect it will take to build the system you order and get them ready for shipping.
Lead time is largely dependent upon the availability of system components.
When you order a WinBook notebook computer from our online ordering system you are sent an e-mail within 24 hours confirming your order which includes an order number. When your order is shipped you are sent another e-mail with a FedEx tracking number. To track your order with FedEx go to their tracking page and enter the FedEx tracking number provided. See our shipping options page for more information. We ship via FedEx to the 48 continental United States, Alaska and Hawaii.