Some jobs require people who can maintain motivation and professional standards despite long periods of disappointment, rejection of a point of view, or failure of a major project. This is particularly important in health and human services and regulatory jobs. Continues to seek improvements in processing work load despite reduced workforce.
Handles calls from irate citizens without losing patience.
Continues to fix equipment that often breaks down. Stays effective with uncooperative people. Maintains positive outlook in difficult situations. Continues services and assistance without becoming bogged down. Remains motivated when technical decisions are overruled.