Ask and listen to their opinions. Involve employees in the design and selection of new technology and other workplace innovations. Establish an employee involvement program where managers and employees or employee representatives set the agenda and all issues, problems, and concerns can be raised. Managers must make sure they know what they want to accomplish with their employee involvement programs and set measurable goals to gauge progress. Treat workers equitably.
Equitable treatment means no special treatment of any class of employees, including management.
Employee participants in the focus groups suggested the test of a supportive culture is whether employees are treated with respect and dignity. Substantive actions demonstrating fairness include equitable reward and compensation plans. More symbolic signs of fairness include having all workers, including management, wear the same uniform, abolishing reserved parking spaces, having all employees eat at a common cafeteria, and establishing a common office layout to eliminate status differences suggested by size of office or type of furniture. Design training to improve performance on the job. Include managers and workers in planning and delivering training.