Home page fails to address seasonal tax issues in a straightforward manner.
Links to relevant tax information are buried beneath a story about a fictitious IRS letter writer. More than a month after the 1999 tax filing deadline, the Internal Revenue Service's Web site, irs.gov, makes it difficult for customers to find basic post-filing tax information. With tax season over, customers are likely to want information regarding refunds, extensions or schedules for making estimated payments on their 2000 taxes. The text goes on to thank real-life IRS volunteers for their assistance during tax season. Further, this story does nothing to help customers find tax information.