Now you should be better able to respond to these customers. But good feedback is usually best delivered in a cordial, professional tone. Measured comments, without a lot of emotion, place the listener at ease and set the stage for effective coaching in the future. It got me thinking about two suggestions in particular that we should talk about. The Charged Accelerator.
Great feedback puts the listener in a positive, even enthusiastic frame of mind.
After hearing the feedback, she leaves with a willingness to adapt, to be flexible, to do whatever she can to advance the best interests of others or the enterprise. The prime purpose of feedback is to motivate. And motivation is the key to future behavior change and success. I'm glad we had it. I believe our problems are behind us, and that you're going to do a great job next week.