Technical support requests are answered by the next business day. Alventive Technical Support includes assistance with standard configuration and usage issues. The software patches and service packs developed for current product releases are also provided by the Customer Care Center. Resolution and Escalation A member of the Alventive Technical Support Team is assigned to each support request. Designated support engineers actively manage each request and work to resolve the issues as soon as possible.
Escalation can occur at any time if a customer requests it.
Once a customer notifies the Support Engineer of this request, the Support Manager will follow up with the customer to discuss the appropriate next steps.