They proposed revisions to the policies. During the review, Coller developed monitoring tools that she can apply in future technical assistance projects. After his diagnosis in November 1999, Dan H. asked the hospital to stop all treatment. At Dan H. s request, Rucker and Smith arranged for a visit with his wife and son, and sent materials to his attorney. Kessler continues to advocate for Dan H. on his treatment, medication and pain management.
Every complaint is important Some clients file a lot of complaints.
That does not mean, says Michele Mudgett, a hospital PRA, that the complaints are not valid. Mudgett has worked with hospital staff to help them understand the importance of reviewing each complaint and letting clients know that their complaints are heard. Under doctors orders, hospital staff inserted a feeding tube in a client against her will. The doctor was concerned about malnutrition. Paula McCord, a PRA, met with the doctor and staff.