To set up an appointment or to get additional information call 607 255-1531. Services through the Geneva EAP will be provided at a choice of five locations in a four-county area. All initial appointments should be made through the main office of the Family Counseling Service of the Finger Lakes, Inc., which is located at 671 South Exchange St, Geneva, New York. Employee Self-Referral Employees who elect to use the service at their own initiative should contact EAP directly. An EAP counselor will work with the staff member confidentially to assist in identifying the cause of the problem, resolving the problem, or when appropriate, securing other treatment or counseling.
Information given to the counselor and any diagnosis is completely confidential.
Supervisory Referral A staff member's supervisor can also become involved in EAP referral. Since it is clearly not the supervisor's job to attempt to diagnose any such problems, a reasonable course of action might include a reminder to the staff member of the availability of EAP and the accompanying suggestion of the value of participating in the program. A mandatory supervisory referral to EAP requires a staff member to participate in EAP as a condition of continued employment at Cornell. This type of referral is made only in extreme cases of deteriorating job performance, where the individual's continued employment is brought into question. Referral to EAP can be a matter of supervisory discretion or the result of a self-referral.