It is about having procedures that people are held accountable to. Without organization there is confusion. Negative people feed off confusion. They know confusion keeps everyone out of control. With organization there is a controllable flow and they will be seen for what they are doing.
Every contradiction destroys the words that are spoken.
Many have policy and procedure manuals. If any of the things contained within the pages are contradicted, then throw the manual away. Any exception destroys the policy and procedures. You cannot make an exception for one without making exceptions for everyone. The greatest lost of respect for leadership occurs at this point.