Your watch is fully insured and secure while it is in our possession here at the shop. As soon as your watch arrives at the Watchmaker via insured carrier, the package is opened and the watch inside is assigned a numbered job envelope with all pertinent information about the owner and the watch made out in triplicate. The watch then goes to a watchmaker who carefully examines the watch to determine its service requirements. A detailed cost estimate is then made and forwarded to the owner of the watch for approval. If the repair is approved, the job is begun by completely taking the watch apart, screw by screw, wheel by wheel, and spring by spring.
Every part is examined for damage and wear.
Parts that cannot be repaired are replaced with factory originals. The watch is then reassembled and lubricated as it is assembled. Most mechanical watches use a least five different lubricants for various parts of the mechanism. After the watch is assembled it is tested for several days for operating efficiency. It is also brought to time and adjusted for position and isochronism if required.