Several faculty interviewed reported that the agencies frequently do not find the lowest fare. Some reported that gathering quotes from agencies is expensive in time, especially when the faculty member knows how to find lower fares on the internet or from another travel agency. Faculty would like to see more flexibility to use other travel agencies. Many would like to see the process opened up beyond the three approved agencies. Participants would like to be reimbursed for tickets not bought from three approved agencies more easily.
Faculty have a great deal of concern about how visitors to the university are treated.
Visitors, especially from foreign countries, should be paid at the time of their visit. In addition, faculty indicated that at other public universities, the processing of visas for foreign visitors was much simpler Changes. There was a general theme around the difficulty of making changes once travel has begun. Several faculty indicated that they often need to make changes during trips and end up paying out of pocket until reimbursement can be arranged. Several faculty who are grant funded expressed concern about the level of control exercised by the Business Office.