Native Language Guides Advancements in technology and the shrinking of the globe have made English the common language of business, communications, travel, higher education, diplomacy, the internet, and many other areas. With these developments, the ability to communicate effectively in English is essential. The simplicity of use and interactive nature of the program ensure that anyone can succeed. Within its five volumes is information useful for entry-level employees up to the most experienced executive. The Airport theme gives learners practical experience in everything from getting through customs to dealing with a cancelled flight.
Employees also learn what to say to, and how to deal with, an irate customer.
The Transportation theme allows learners to choose from all types of modes of transportation and learn the words and cultural insights they might need to get where they're going. The Hotels theme helps learners become familiar with both the social and communicative language skills involved with checking in and out, room service, concierge, and even disputing the bill. Food service workers learn skills to take orders, offer suggestions, and how to use language respectfully, while patrons learn skills to cover all aspects of ordering, eating, and paying for breakfast, lunch, dinner and more. Office and Social skills lessons focus on helping learners acquire the tools to introduce themselves to a receptionist, make small talk, and supply cultural information to help them give and accept compliments, make invitations, communicate over the telephone, and close conversations comfortably in the English language. In Meetings and Business Discussions, learners gain confidence and practical virtual experience in planning meetings, conducting meetings, describing trends, and reporting results in English.