Check out the Technical Support page. Service information and circuit diagrams are included in the user's manual of most instruments. The company reserves the right to cease providing maintenance, parts and technical support 5 years after a product is discontinued. Technical support for old versions of software products will cease 12 months after they are upgraded or discontinued. The RMA coordinator will fax you important Return Shipping Instructions, which describe how to package your instrument properly.
International shipments require a commercial invoice.
Include with the equipment a letter describing the problem requiring repair, or the request for calibration or modification. Write the RMA number on the outside of the package containing the equipment and on all correspondence regarding the equipment. The equipment must be returned to Axon with shipping pre-paid and properly insured. If the equipment is covered by warranty, there is no charge for parts and labor. See the warranty statement above.