Leaders make mistakes I really believe that nobody gets it right the first time. Churchill said it best, Success is the ability to go from failure to failure without loosing your enthusiasm. When you make mistakes you need to recognize them quickly and make better mistakes tomorrow. Leaders know when to challenge design specifications in these times, organizational design must be open to constant re-evaluation. What worked during the past five years will not work during the next five.
Leaders listen intently.
Leaders listen to what all constituent groups are saying. I do believe, however, that you don t have to do everything that everyone demands. Just showing that you are listening, really listening , demonstrates respect. Intentional tuned-in listening creates communication and ultimately builds unity. When it hits the fan, I believe these are the qualities that will see a person through.