Mentors are intelligent assistants that guide and monitor a user's actions, provide feedback and recommendations. Mentors can monitor system, application, or user events and then either provide direct feedback or invoke a previously defined task or rule. Mentors can also launch colleagues in order to have the user define parameters on how a situation should be handled. Mentors can appear at any time and utilize neural nets and fuzzy logic to interpret patterns and offer the user chances to automate tasks or off-load work to the agent. The interface will be seamless, to the end-user in that interaction is coordinated through a single point of contact.
Every attempt is made to present the perception that the user is dealing with a single entity.
Regardless of if the user is working with a mentor, a colleague, or the agent-directly.