Most interpreters have cancellation policies, a higher rate for weekend and late night assignments and for certain type of settings such as legal, performing arts, or conference interpreting. If interpreters are used for all-day assignments, lunch time and breaks are generally counted in the billable hours. Overnight travel and related expenses, if necessary, are generally extra for both. The Access Center strongly recommends agencies to negotiate these factors prior to the assignment. The Access Center assigns interpreters based on individual need, consumer preference, and availability.
Every effort is made to assign a specifically requested interpreter.
However, the Access Center reserves the right to make the final decision. Ongoing assignments will be filled with the same interpreter for continuity when possible. Interpreter feedback and consumer satisfaction forms are available to assist the Access Center in maintaining the high quality services we strive to provide. We encourage agencies to take the time to give feedback. If you have a need for this service, please contact us to make arrangements.