KM's system revolves around consciously leveraging information expertise to improve performance. It promotes efficiency as intellectual assets are captured and reused. It increases competency as KM involves the transfer of knowledge to employees. It sparks innovation, as it brings people together despite barriers of time and distance. It even sharpens responsiveness.
Employees are able to respond to sudden requests.
The needs can be summarized in key words revolving around decision support and expert systems. I need to find certain needles of information within the whole haystack. I need to locate who are the people who can assist me and answer my questions. I need to see relationships in the mass of information. I need to track the value and flow of information.