A new case manager, Allyson Brown, was recently hired to continue the work within neurosciences. We monitor satisfaction on a monthly basis. We don t want to sit on our laurels. And there s more to come. Both groups realized that the increased volume is placing a strain on hospital facilities.
Information technology needs to be upgraded.
And there is still sometimes a resistance to change. While we re honored for this recognition, we still have much work to do. And we look forward to what the collaborative is going to offer in this coming year.