In some functions, such as indexing and entering tax information, programs have been set up to work with the personal computer's mouse to perform specific groups of entries. Known in VRS as a programmable mouse, this saves operator keystrokes and is being expanded as other opportunities arise. There is a menu-driven capability to revise system settings for workflow routing, document retrieval when preparing a case to be processed, and maintenance procedures. When a document is received at VRS, it is batched by document type, scanned into the imaging system, and indexed. This creates an audit trail and permanent record of each document.
Indexing is accomplished using the programmable mouse.
The document type and date are obtained automatically during scanning. Upon entry of the member's social security number, the programmable mouse causes a search for the member's name. After visual verification of the retrieved name against the name on the document, the indexing is completed by clicking the mouse. As an example of the keystrokes saved by the programmable mouse, the entire indexing is accomplished by entering the social security number and clicking the mouse twice. Then the VRS operator, whom the supervisor designates by placing the document in his or her work queue, can work on it.