We will shortly have an on line demonstration available please contact us if you would like more information or someone to contact you. The Insight Customer Care system can be seamlessly integrated into your existing web site. See who has logged on how often, who is dealing with what, the categories of the feedback, the time taken to deal with a customer issue etc Regular and Persistent feedback customers. Customer care agent performance. Time to resolution.
Graphical interpretation allows early spotting of trends.
A Status page that provides a snap shot if the current position. A web email client is built into the system. Intelligent routing and tracking of incoming and outgoing mail. Contact Copyright 1995-1999. Silverquick Ltd. All rights reserved.