Hospitals that do not survey their patients are very confident that their care is excellent, cannot respond to feedback, or do not see the patient's perspective as important. Call the hospital marketing or public relations department to see if they survey patient satisfaction. However, just making the effort to ask people's opinion says a lot about the hospital's commitment to its patients. If you can find someone who works at the hospital, ask them what they think of the department or clinic where you will receive care. The quality of different departments can vary substantially.
Insiders often know which departments are good and which are bad.
Insider information is almost always the best and fastest way to estimate the quality of the care you will receive. Plainly Speaking Hospital service and performance vary. For routine problems it may not matter which hospital you use. For complicated problems, it may matter a great deal. Your physician's care is only one part of your total hospital experience.