The Facilitator s Toolkit Improve and enlighten your next training session with The Facilitator s Toolkit, a unique compendium of over 40 tools, techniques, and case studies. Encourage your customer service reps to reflect on and learn about the key issues that will help them to deliver exceptional service. The Six Essentials of Effective Listening - Break the negative patterns of bad listening with this essential video. Team Up for Success - Learn how to build effective teams in your organization. Giving and Receiving Criticism - Avoid pitfalls, build on strengths, and enhance communicative skills with this effective video.
Effective leaders know the strengths and limitations of their style.