That employee will be backed up by a combination of wage employees, student employees and by a crew of five full-time employees who handle the installation and repair of all supported classrooms and public access labs. In developing this plan, we have learned a number of things about delivering robust classrooms and we'd like to compare experiences and strategies with other Universities and Colleges. A clear distinction must be made between classes and labs. Although the desktop build for the two environments should be as similar as possible, differences are inevitable. Hands-on technical support in essential if the University's investment in technology is to be fully realized.
Faculty strongly prefer support from a consistent and consistently available person.
But there must be a reliable and responsive back-up system in place. Thoughtful design and timely delivery of the renovation are critical. Timely, effective, ongoing training must be maintained. Instructional Technology interest groups and collegial forums for faculty and graduate students will be the most effective ways of helping faculty to make an informed commitment to Instructional Technology. The result was that rooms were poorly supported and underutilized.