This system is operates 24 hours a day , so you can call us anytime. The 9-digit OWCP case file number. All telephone calls go through our IVR system, which provides instructions at each step. Callers are automatically routed to the main menu. Choose this for information about compensation checks, medical bills, and physical therapy authorization.
Further instructions follow each option.
Listen carefully to all instructions and options. I receive automatic periodic roll payments. We submitted a medical bill 4 weeks ago and have not received payment. I need information that is not provided by the IVR system. Allow a reasonable period of time before calling for the status of a claim.