Often conflict continues because each side constantly tells their view without listening to the other. The role of consensus builder is an extremely important leadership role A consensus builder listens to people and builds relationships. The goal is to create understanding and work with people, not against them. Many times leaders are so rushed and overloaded with paperwork that they forget to slow down and spend time with people. Leadership cannot be practiced alone in your office shuffling papers.
Leadership is practiced in the presence of others.
A leader inspires and leads people. Do not try to convert others to your way of thinking Create understanding, not conversion 5. With conflict, you must also deal with feelings. Resist the urge to overuse one-way communication techniques, whether on paper or electronically. There are so many ways communication can break down, you should be astounded if you ever get a message across to another person that is understood 100 percent.