Hans-Ludwig Hausen holds degrees in Electrical Engineering and in Computer Science from the Technical University of Berlin and is currently a Senior Researcher and Manager at GMD German National Research Center for Information Technology. In the last 20 years he got experience as a project manager, consultant and lecturer on CASE, Quality Engineering, Software Process Programming, and on Conformance Testing with national and international projects. Based on that experience he has written more than 60 publications on software engineering environments, software quality engineering, software process engineering, as well as on CSCW for software projects. He is a member on the programme committees of IEEE and ACM special interest groups, a contributor to international standardization bodies, including ISO and IEEE, and an expert advisor to national and European governments. As we enter the 21st century, we are witnessing a tremendous shift in the way business systems and processes are exploiting the advances in computer, communication and information technologies.
Electronic commerce is one of the first products of the emerging internet economy.
In this tutorial, we present some research areas to be addressed in order to facilitate the deployment of electronic commerce systems and to ensure their success. Unfortunately, one of the myths considers electronic commerce as simply designing a user-friendly web page through which customers will purchase goods and services. Therefore, we first start by approaching electronic commerce as a complex, heterogeneous system of interacting distributed subsystems. Then we discuss electronic commerce enabling technologies in networking and computing, information processing and software technologies and the technical challenges that need to be addressed. We finally concentrate on software engineering research areas such as software specification, architecture and testing, standardization issues and electronic commerce software agents.