But we also include department heads, upper management, and executive personnel in the process. The training will vary for these different groups, but awareness and understanding at all levels is key. Effective training is comprehensive and consistent. Training not only covers specific procedures, but also the physics of the problem and the benefits of the program as well. Combine live instruction with training videos or interactive CD-ROM programs.
Effective training involves employees in the process.
Reinforce the message with demonstrations of ESD events and their impact. Bulletin boards, newsletters, and posters provide additional reminders and reinforcement. Your training should assure material retention and emphasize the importance of the effort. If properly implemented, testing and certification motivates and builds employee pride. Retraining is an ongoing process that reinforces, reminds, and provides opportunities for implementing new or improved procedures.