That's got to be my recommendations from David and from Carol. I can sketch in my cover letter my experience dealing with employees who caused trouble and suggest that he call my references for verification and more details. I should call David and ask. If Steve knows about the Blaisdale thing, then I might word things differently in the cover letter. He knows retail and software because he became store manager through the ranks and started in software.
Jargon is ok.
These will be covered well in the resume. Yes, that's covered in the resume. I'll include that in the cover letter. Since I'll be handing this to him, I don't need to put in interview set up information, but I should thank him for the interview opportunity. This will be in both resume and cover letter.