Leaders have to seek ways to change and challenge the pattern of how we ve done things. Twenty-First Century leaders need to acknowledge and understand that performance is more impacted by relationship than structure. People want to work for and with a person, not an image or title. So don t be afraid to let people see your passion. When possible, communicate face to face.
Leaders make things make sense to the people in their organization.
They understand how things really work and not how they think they work. Leaders need to be prepared and be willing to change those things that don t work or make sense. Leaders should be clear about their own and their organization s value system. They must know their culture and figure out how to engage people in discussing the undiscussable. They must learn to listen musically as well as analytically.