When our values conflict, we will act in ways we believe will best serve our customers. We provide quality customer service in the most cost-effective manner. We believe that quality library service is our most important function. Libraries provide impartial access to a wide variety of materials and information to all Wake County residents. We will have a useful collection of materials for our customers.
Libraries encourage and promote life-long reading.
In dealing with our customers, we believe that Trust must be the basis of our interactions with the staff and our customers. Confidentiality of customer records is sacred. All customers are of equal value, however The customer in front of us takes precedence over the potential customer, therefore, All resources are system resources for the service of our customers. We believe that We are a division of county government and will work in a way that is consistent with the county's mission and articulated values and policies. We will work cooperatively with all agencies of County Government to best serve the community.