Customer Satisfaction - We are a service organization touching the lives of everyone in the United States. To better understand the needs of our customers, we plan to conduct a Customer Survey. Once we complete the survey and analyze the results, we will focus on our weakest areas, as determined by our customers, and make necessary improvements for our customers. Equally important is for our employees to understanding how to meet those customer needs. While results cannot be expected overnight, we expect the improvements outlined above to substantially increase our employee and customer satisfaction.
Government is here to serve the people.
Whether private citizens, companies, or other organizations, we must do our best to serve them all. NWS has a long history of excellent service to the American people. Our employees are key to excellent customer service. We are committed to giving American people the products and services they can rely on when they need them most. By implementing this plan, we will take the first steps toward improving our workplace and providing results Americans care about.