I think our instructor was just swell. She made me excited about learning the software. She also laughed at my jokes in class, even though they were not funny. The lighting was good. I can't stand fluorescent lights.
Incandescent bulbs create a much nicer ambiance.
The big screen at the front of the room was a good teaching aid. Many times problems were incorporated into the training and brought up issues that could occur back in the office. Working with both experienced and inexperienced classmates helped because many of the more experienced students asked questions that could be relevant to those who never used the product or had limited experience. The participant manual is a much better tool to learn from versus the software manual. It has just the right amount of information and easy to follow.