As a lawyer, I can say it's almost certain that the customers will sue the company that supplied the encryption to its employees. The only encryption system that doesn't conjure up images of a lawyers' feeding frenzy is key escrow. The encryption market has been more or less created and sustained by government. Much of the market for encryption devices is in the public sector, and much of the encryption technology now in widespread use in the private sector was funded, perfected, or endorsed by the federal government. And not by accident, either.
Good encryption is expensive.
It isn't just a matter of coming up with a strong algorithm, although testing the strength of an algorithm can be enormously time-consuming. The entire system must be checked for bugs and weaknesses, a laborious and unglamorous process. Generally, only the federal government has been willing to pay what it costs to develop secure communications gear. That's because we can't afford to have our adversaries reading our military and diplomatic communications. That's led to a common pattern.