The integrated solution will enable companies to provide consistent, personalized customer service and best-available agent routing within a single call center or across geographically distributed call centers by bringing together Cisco ICM software's robust routing capabilities and valuable customer information from within their Siebel eBusiness Applications. The Cisco CTI Driver for Siebel will allow companies to capitalize on Cisco ICM software's ability to consolidate transaction data and intelligently route customer interactions across physically distributed call centers throughout the enterprise. This collaboration leverages the innovation and expertise of both companies to deliver a high level of customer satisfaction to Siebel Systems' growing customer community. As part of the development process, the Cisco CTI Driver for Siebel has successfully passed the Siebel Validation Program, which evaluates and documents integrated third-party applications.
Integrated solutions undergo rigorous technical scrutiny.
By choosing a Siebel Validated Partner solution, Siebel Systems' customers can leverage the best software and technology available to remain competitive in today's Internet business climate. By unifying voice and data systems across a contact center enterprise, the Cisco solution provides centralized management and a single, seamless platform for managing customer interactions over multiple communication channels including Web, phone, and email. Siebel Systems provides an integrated family of eBusiness application software enabling multi channel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are deployed locally in more than 28 countries. News and information are available at the Cisco Press Room .