The manager's task is to resolve the issues involved and lead the change effort to a successful outcome. Three distinct situations involving three different organizations at various points in the change process require that managers draw on the tools and checklists to shape the outcomes of the cases. Managers evaluate the situation and affect its outcome through role play. Depending on the decisions made, the details and the outcomes of the cases begin to change. Managers can explore many possible routes along the branching decision trees to achieve a more desirable outcome.
Managers receive feedback on the decisions they make.
Professor John P. Kotter summarizes the program's key learning points to help managers put into action what they've learned. All items can be searched and printed. Allows managers to see where they are in the program at any time and to keep track of which sections they've completed. Progress maps can be printed . Available on every screen.