In order to respond to the changing nature and volume of reference and information questions at the Gerstein Science Information Centre service desks we have introduced a number of changes in recent months. Most exciting was the opening of our new Information Desk in April. The turn of the century desk from the round reference room was refurbished, reconfigured and relocated to the open area near the Gerstein main entrance. Its impressive workmanship, prominent location adjacent to the relocated current periodicals collection and the Check Out Desk, and improved signage make it immediately visible to patrons upon entry and reflect the importance of our Information Services. The Information Desk provides improved connectivity to the increasing array of electronic resources which UTL makes available, as well as additional workspace for staff.
Librarians are available on weekdays during the hours the desk is open.
Two additional services, the Gerstein Telephone Service and the Gerstein Email Reference Service , were established as key components of the Gerstein Information Services. Primarily, the email and telephone services are intended to serve the University of Toronto community including the Health Science Information Consortium of Toronto. The Gerstein Telephone Service was established in the fall of 1997. We have been working to provide improved service since then. As well, patrons may connect directly to a Gerstein staff member who can provide knowledgeable assistance about science periodicals, directory questions and catalogue enquiries.