If, after an investigation, the Commission finds that an unlawful, discriminatory act may have taken place, it tries to resolve the complaint. This may be achieved by having all parties to the complaint attend a conference where each party has an opportunity to tell their side or by means of conciliation and persuasion. If its attempts at resolving the problem are unsuccessful, the case is scheduled for a public hearing. A public hearing is a formal judicial process at which all parties are present. They may be represented by an attorney, if they choose.
Evidence is presented and testimony is taken under oath, in much the same way as in a court trial.
The public hearing is presided over by one or more Commissioners who are responsible for reviewing the evidence and testimony and then issuing a decision. If it is determined that, indeed, one of the parties has engaged in an unlawful discriminatory practice, the Commission issues an order for that party to cease such practice and to provide remedies which will help resolve the harm which resulted in the initial complaint being filed. A Commission order is fully enforceable and may be appealed in the Court of Common Pleas of Allegheny County. In employment cases, remedies may include, but are not necessarily limited to, repayment of wages or benefits lost, reinstatement, promotion or transfer to the position being sought, or admission to or restoration of membership in any labor organization, as well as reimbursement for reasonable attorney fees. In addition, the Commission on Human Relations conducts education programs and studies and investigates any conditions having an adverse affect on inter-group relations within the City of Pittsburgh.