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Over 25 people attended in person and 2 people participated via teleconference. One of the most frequently discussed IT measurement issues in the industry today is the best or proper way to implement an IT Balanced Scorecard. While the construction of a scorecard is not the immediate goal of establishing an IT measurement program at many organizations, the eventual implementation of this sort of sophisticated performance management approach is highly desired by most Best in Class operations. IS organizations need a holistic and balanced set of measures that help define the characteristics of superior performance and identify the drivers that contribute to that achievement. Len's presentation reflected the experiences of GartnerMeasurement over the past 18 months in reviewing and creating IT scorecards.