The-Air is a simple, effective program which provides expedited hardware replacement in the event that you experience a hardware failure during the term of the contract. Benefits Replacement unit is sent within 24 hours of customer request.
Downtime is kept to a minimum.
If you experience a hardware failure while you are enrolled in the program, our support team will determine if the problem is software or hardware related. If the problem is due to hardware failure, the program will be initiated, and within 24 hours a replacement unit will be sent. Cobalt will send an advance replacement and the customer can return the original unit to Cobalt within 30 days or the customer credit card will be charged. The customer keeps the advance replacement. This program is valid for 1 year from date of purchase.