But, current research indicates that in terms of service quality, the dimensions are different for different industries. So Evans and Lindsay's list may not apply equally well to, for example, health care services and food services. Developing a list of quality dimensions for a specific service industry requires determining what is important to customers. Methodologies which are appropriate for this would include focus groups and surveys. Knowledge of these dimensions facilitates the measurement of patient satisfaction by hospitals.
Hospitals know that they are measuring dimensions that are important to patients.
It includes all activities designed to produce products and services of appropriate quality. According to ASQ, QA includes all those planned or systematic actions necessary to provide adequate confidence that a product or service will satisfy given needs. Quality control focuses on the process of producing the product or service with the intent of eliminating problems that might result in defects. Conduct research using published materials to determine a definition of quality. You must cite at least 3 sources.