Talk with you soon. You are probably spending a good deal of time and money finding customers but don't forget that keeping them is just as important. Maybe even more important. Remember that it is much less expensive keeping a customer than finding a new one. Satisfied customers love to talk about their positive buying experiences.
Little things make a difference.
Be willing to change anything that makes a customer the least bit uncomfortable. 1. Make sure your employees understand that a customer is as important as you and that their continued employment is directly related to how that customer is being served. Stay in touch with existing customers. The best customer is a repeat customer. Don't use an answering machine unless absolutely necessary.