Discovered lack of awareness regarding departmental IIPPs, how to access a MSDS, and what to do when regulatory agency inspectors visit. We use the feedback to make changes in the checkout procedure to make it simpler for the customer. Complaints as to the condition of the vehicle upon delivery are followed up both with staff and with a phone call to the customer to remediate any problems. Opportunities for improvement were identified and discussed at staff meetings. Individual units customer evaluated the information and are implementing action items to address those issues.
Feedback is reviewed and discussed at monthly departmental meetings.
Feedback is reviewed, discussed, and published. Action plans to remediate deficiencies are formulated and implemented. Telephone surveys also conducted to augment feedback received via questionnaires. A number of useful comments and suggestions surfaced. To assess customer satisfaction with Copy Centers.