I give them the training and the education to become the best of what they can be, whether or not they use that - they make that choice. Eight weeks ago I started as a server. The restaurant I work for in Terre Haute, Indiana has an excellent staff that really works as a team. This starts with our leaders. People do what you do not what you say.
Leadership is the key.
This is something they did not teach me in business school. I have a bachelors in business and spent seven years climbing the corporate ladder for a large steel company in Detroit. With today's corporate downsizing I was doing the job that 3.5 people once did, and had 10 times the stress. Money is not everything. Granted, the money as a server is not quite as good, but there is a lot less stress.