5.5 Confidentiality of employees' assessment results and training participation is assured in order to limit any discomfort employees may feel about participating in literacy training and to avoid adverse employment effects. Staff involved in the development and delivery of programs are highly skilled and well trained. 6.1 Staff have an understanding of adult learning, adult education principles, and literacy instruction. 6.3 Staff are knowledgeable about the corporate environment and how to work with individuals at all levels of the company. 6.4 Staff are skilled in working with the various ethnic, linguistic, and cultural backgrounds of employees.
Evaluation is used to assure training quality.
7.1 Multiple evaluation measures are used to gauge participant satisfaction, performance gains, and the quality and effectiveness of the training process. 7.2 Management, supervisors, employees, and, where applicable, union representatives participate in evaluating program effectiveness and its responsiveness to their needs. 7.3 Evaluations are conducted regularly to inform and revise the training program and to ensure that the training program is meeting its objectives.