Customers and employees are your two most valuable assets, assets which few businesses can get along without. Keep both of them harmonious and you have a winning combination. Once you have your pristine customer service program working, the ideas in this book will help you keep it in place as your business grows. Customer Service For Dummies is over 300 pages of sound customer service knowledge and advice that will give you a foundation to make your customers happy. And most important, keep them coming back with money flowing to buy more products and services.
Every business gives customer service.
The only question you have to face is, is the service good, bad, or indifferent.