These issues range from product improvement, costs, customer feedback, and planning. We have been doing this for a year and we function exactly like the group in 6.1. The group in 6.1 could possibly still be in the stage of group development where there is conflict as the group members become familiar with each other and the setting. No such excuse for the group I am in, we do not perform. I believe the circumstances that led to the problem in 6.2 are common in todays environment.
Managers understand the importance of empowerment.
They go into a situation with good intentions. First priority however, is production output and financial numbers. When pressure to produce increases all other things are put on hold including employees, their thoughts and ideas, and promises that were made to them. In my group I have a meeting scheduled every Monday morning. The main purpose of that meeting is for me to connect to my employees and listen to what the have to say.