The simpler task is to decide who is sick and who is not. There is a short checklist of questions to ask. The emergency physicians are not responsible for developing all telephone triage protocols. The hospital undertakes this service as an institution. The pediatricians help decide what to do with pediatric calls, internal medicine or cardiology for chest pain calls, etc. 5.
Every call has a call back number.
Selected cases get phone follow-up. If telephone advice is done correctly, the hospital can rightfully boast about and market this service. It can improve both its business and its credibility in the community. Modern services can no longer afford to be an informal, chatty convenience. It is safer and more useful to have identifiable procedures, in-service training, and adherence to guidelines.