For all its promise, the interactive nature of the Internet has done more to hurt the financial industry s reputation for customer service than help it. Surveys show that the vast majority of e-mail inquiries from customers are either ignored completely or answered inappropriately. Online Chat provides the technical infrastructure you need to gain a competitive edge with your online interactions. It allows you to deliver prompt, reliable customer assistance 24 hours a day, seven days a week. From now on, when your customers submit a question online, they can count on getting the right answer right away.
Feedback is immediate it s just like carrying on a conversation.
If necessary, operators can send images, links or Web pages to facilitate your customer s understanding of an issue. The FAQ component uses an intuitive interface to help customers find complete answers to frequently asked questions. When operators are available, your customers have the option to chat, search the FAQ database or send an e-mail. Online Chat software is hosted off-site, so all you need is a standard Web browser to use it. No special hardware or software is required.