During development, the questionnaire and cover letter were reviewed by an expert panel, then submitted for review by the university human subjects committee. Minor changes were made following each of these reviews. Four of the directors responded within the time period requested. The other two directors were telephoned to solicit their comments. In early January, a second mailing was sent to those who had not responded.
Managers are the primary users of the manual.
The most frequently noted use for the manual is as a reference. In addition, this research provided a basis to select a sample of manual users and nonusers for additional research. The success of professional organizations can be measured partly by member use of services. The continuation of this research project, to be reported in another article, examined the influence of the manual upon quality in college and university dining services. However, the manual is used infrequently and for a limited number of functions in several dining service operations.