It allows a representative to see your application on their computer while talking to you on the telephone. By being able to see the exact problem, a Technical Support representative can typically solve your support issues on the first call. The entire session can be recorded for playback so that you can see the solution and learn how to solve it if it reoccurs. Interactive real-time visual support sessions. Easy to install and use.
Interactive chat allows two-way communication without the use of telephones.
Support for real-time conference escalation. Customer privacy controls. Annotated session recording. One-click access to technical support. Once the connection has been established, the Technical Support representative is able to view the desktop on your computer, and if necessary, be given control of your computer to fix the problem.