And the person who is sent can be a specialist for that particular problem. It's much more efficient. Without remote diagnosis, it's like walking around with a blindfold. The biggest obstacle is no longer a technical issue, it's perception. The products aren't yet mainstream, so there is a perceived risk and a limited understanding of the benefits for building managers in general.
Education is the best way to overcome that.
The big red herring in lighting systems is energy. Lighting systems need to be principally evaluated on their ergonomic benefits. There are new technologies emerging that will make that office even more comfortable. They include dimmable ballasts and manual dimming. People and organizations are looking for ways not only to cut costs but also to improve productivity.