Demonstrate leadership commitment. When top leaders are committed to good quality, employees accept it as a guiding principle for their own work. Because the work of an organization crosses the boundaries of different hierarchical levels, functional departments, and geographic units, many problems can be understood and solved only in the context of the whole organization. For example, if the supply of contraceptives is not reliable, improvements in counseling will be undermined. Human and technical systems.
Human systems organize people.
They include salaries and incentives, management and supervision, staff training and development. Technical systems are specific to the work of an organization, for example, the service delivery system in health care. In any organization, problems can be caused by weaknesses in either the human system, such as poor motivation caused by inadequate salaries, or by technical systems, such as lack of supplies resulting from poor logistics. At the same time, such employee problems as interpersonal conflicts, poor communication, and fear can cripple the technical systems. Once managers see poor employee performance as a symptom of failure, rather than its cause , they stop blaming employees for problems.