Customer contact is varied and in depth. Customer inquiries may be routine but generally involve extended contact with the client and problem solving. Position requires independent decision making to resolve customer problems and complaints.
Incumbent operates fairly autonomously, occasionally referring problems to supervisor.
This position may require 3-5 years related experience or equivalent education. Typically a senior level position. Answer phones quickly and efficiently and respond to their questions with accuracy. Respond to customer mail. Resolve cardholders disputes.