Being friendly and efficient is one of the least expensive and most efficient ways to upgrade the perception that the Customer has of your company. This workshop will arm your frontline personnel with the essential skills and techniques to project a positive image and, when necessary, to handle problems and complaints effectively and professionally. The workshop focuses on having the right mental attitude. For frontline personnel the workshop covers the important aspects of image and deployment. These are vital aspects of presenting the company on first appearance the age old case of you never get a second chance to make a good first impression .
Emphasis is placed on superior customer care.
This is an action workshop designed to motivate frontline staff.