Japanese makers and dealers provide extremely high levels of service and meet the customer's every demand. Japanese makers compete against each other and strive to improve their technological capabilities, which are now so advanced that it would take foreign makers some five to ten years or more to catch up. They are capable of responding quickly to new needs. The user base is extremely broad, and control devices are used in every kind of industry. Rather than simply providing superior service for a number of specific customers, makers provide such service for a large variety of customers.
Foreign firms are incapable of establishing such a comprehensive service network.
Unlike in other industries, however, the relationship between customers and makers is not a vertical one but a horizontal one. Consequently, customers can rarely beat down prices and makers can maintain the level of added value. It appears highly that demand in the future will increase due to the development of new uses in various fields. The same applies to exports. With its accumulation of technological expertise, the future looks bright for the Japanese control equipment industry, and internationally it is without rival at present.