Some companies use automated menus that can be accessed with a touch tone phone to receive orders. Other companies use answering machines. Most order clerk jobs are entry-level positions. Some order clerks are college graduates. Construction supply and other businesses that require specific knowledge are more likely to require a college degree.
Employers generally prefer workers who know how to use a computer.
Knowledge of word processing and spreadsheet programs are especially valuable. Experience working in an office is also helpful. High schools, business schools, and community colleges teach office skills. Under the guidance of a supervisor or senior worker, new employees learn procedures. Some formal training may be necessary, such as how to operate specific computer software.