Kevin was actually there, and can tell you more. I had very much the same concern when we were doing this. I think there are two things to say about the actual scanning process. One is that we really can't be beholden to a single source for that task, although we are right now. We will have multiple people doing that job for us.
Every work station has a lot of space, and the people work in a very comforable environment.
The vendor has made the choice to put the job there especially because of that so that they can remain competitive, but the wage is prevailing for Barbados, and we will continue to look at other sources for doing this work. This is a highly labor-intensive process, because of the way the OCR is corrected. At the top of the screen you see the OCR text, and at the bottom of the screen you see the bitmap images. The person making the corrections compares the two halves of the page. So there is a lot of labor put into this process, and that, I'm sure, is why essentially all of the OCR work is done outside of the United States.