HelpFirst - the answers are here. Technical questions about the products you sell are answered by the manufactures themselves - from their websites. QuickSupport is a fully customized, private-labeled version of the HelpFirst consumer support portal . They shouldn t, but some do. With QuickSupport, your customers have a way to find the answers they need from your site with little effort from you.
Happy customers are repeat customers.
Of course, you already know that. The more often people visit your online store, the more likely they are to make a purchase. They come to your site to find the answers they need. They solve their problem. Now they re happy.