Due to the business success, Xerox Korea has emerged as one of the mainstay branches of Fuji Xerox in the Asia Pacific region along with its Australian subsidiary. He stresses the importance of transparency in management based on mutual trust. Turning to business, he underlines the need to upgrade the Korean office environment. Some may think of Fuji Xerox Korea as a mere copy machine producer but it has already become a world-class document company, providing total solution to office environment, according to Takasugi. Korea lags behind even less developed Asian nations like Thailand and the Philippines in terms of digitization of office work conditions.
Korean firms tend to opt for low-priced copy machines regardless of function and quality.
He deplores that such tendency has been undermining the companies' bids to cut costs and improve productivity. More than 95 percent of the Korean enterprises are accustomed to analogue-type copiers. He first embarked on analyzing the financial and managerial state of Xerox Korea to grasp the reason that plunged the firm into the managerial hardship. The company was then the second largest firm in Korea among copy machine makers in terms of revenue but failed to deploy effective management in the area of after-sales service despite the ever growing market. In order to provide differentiated services, the company developed a direct sales system under which company agents visit clients to explain the merits of the company products.