Be a proactive listener. At your next management meeting, review your organization's programs that encourage employee feedback and suggestions. Share the good news from your customers. Many companies receive letters and emails from their customers praising their products, services, or employees. Share this praise with your employees through a Web site or bulletin board.
Employees like to know they are part of a winning team.
Invest in your company's people skill training. Every company needs to be assured it is consistantly helping its employees learn important skills that will help the company serve its customers better. Technical skills as well as good communications skills are valued. It is no secret that retaining employees can be achieved by developing a program to encourage all employees to feel they are appreciated and valued. Be sure that your management team supports these efforts proactively every day to avoid your own management nightmares.