The best telework arrangements require flexibility supported by a solid structure.
Flexibility allows the telework arrangement to fit the needs of the organization and the employee.
Structure ensures that work will be well-organized and effective communication will take place between the teleworker and the telemanager. It tends to make them more comfortable with the program and increases the likelihood of their program's success. If you put a formal program together, you allow your company to institute tools for measuring progress. A formal program also allows for consistent management practices. If inequities continue, employee morale can be adversely impacted.