Yet I speak to even more prospects who have received awful support from big software companies. Let me state, at the outset, that no one rule will fit all companies. Some mis-directed, small companies give awful support and a few big companies give good support. However, you will usually get better support from small software companies than from large software companies. It implies that the company's survival depends upon finding and satisfying a market.
Every sale is important to a small company .
Its people will work hard to ensure the customer is successful with the product so that it is not sent back. People in small companies see a clear relationship between customer satisfaction and their paychecks. There is a clear relationship between revenue and how much the company can afford to pay its employees. Thus, the employees will work hard to ensure each customer is satisfied. People in small companies tend to feel more empowered and thus more responsible.