Customer contact is varied and in depth. Customer inquiries may be routine but generally involve extended contact with the client and problem solving. Position requires independent decision making to resolve customer problems and complaints.
Incumbent operates fairly autonomously, occasionally referring problems to supervisor.
This position may require 3-5 years related experience or equivalent education. Typically a senior level position. Answers phones quickly and efficiently and responds to their questions with accuracy. Enters new account information and maintains existing accounts. Monitors reports for input accuracy.