You will conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g. CPA'S, Practitioners, Attorneys, who possess a professional understanding. You will provide full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. Application materials will not be returned. A combination of education and experience may qualify you for this position. Applicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Experience is typically in or related to the work of the position described.
Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Organizational and Professional Interaction - Contact representatives perform accurate work under a variety of working conditions by using an organized approach. Issue Resolution and Analysis - Contact representatives perform mathematical computations, read and interpret written material, make wise and appropriate decisions after adequate consideration of available courses of actions, and express thoughts in writing in a logical manner. Customer Interaction - Contact representatives convey thoughts and ideas orally in individual and group situations, and use appropriate methods and logic to encourage voluntary compliance and acceptance of an idea, plan, activity, solution, or course of action.