Goals are tactical. A CSF must be present if the objective or goal is to be achieved. Therefore management planning must accommodate it. Is the technology available today How will the technology change the way business is conducted What are the direct and indirect costs How should the business adapt or extend objective and goals to accommodate the technology Because every business area makes some use of information technologies, ISP must also identify what currently exists and how it is currently used to achieve objectives and goals. BPR is discussed in Chapter 27.
Enterprise Modeling Enterprise modeling creates a three dimensional view of a business.
The first dimension addresses the organizational structure and the functions that are performed within the business areas defined by the organizational structure. The second dimension decomposes business function to isolate the processes that make function happen. Finally, the third dimension relates objectives, goals, and CSFs to the organization and its functions. In addition, enterprise modeling creates a business-level data model that defined data objects and their relationships to other elements of the enterprise model. Each box in the org chart represents a business area of the company.