The Better Business Bureau system administers a program to help automobile manufacturers and individual customers resolve disputes concerning alleged manufacturing defects. Acting as an impartial third party, the BBB utilizes conciliation and mediation techniques and, if needed, arbitration to help resolve problems. Kinds of disputes handled by BBB AUTO LINE BBB AUTO LINE is confined to disputes between consumers and automobile manufacturers involving alleged defects in a vehicle's material or workmanship.
Eligibility requirements Certain eligibility requirements apply.
While BBB AUTO LINE will attempt to apply mediation techniques to most disputes regarding alleged manufacturing defects, not all cases are eligible for arbitration. You will receive written information pertaining to your vehicle manufacturer's eligibility requirements when you file your claim. BBB AUTO LINE proceedings are informal. In fact, most cases can be resolved over the telephone. If you wish, you may be represented by an attorney.