Internal Audit believes the controls implemented will significantly improve the accountability over operations. The Highway Operations Division and the Traffic Management Division have implemented the use of work orders in their various sections. These newly implemented work order systems will require additional improvement to function efficiently and effectively. The Transportation Department is in the process of purchasing a maintenance management system to control the work order process and provide a more proactive means of tracking road maintenance in the future. The new system should be able to track outstanding work orders and allow for follow-up by the Divisions.
Implementation is anticipated in the current fiscal year.
Internal Audit supports management's efforts to improve maintenance management. Implementation of an efficient and effective work order system will improve accountability over operations and provide information for proactive highway maintenance. The Highway Operations Division is not in compliance with the requirements of Ordinance 89-11. Management has expressed staffing concerns in this area. In discussions with management, the Highway Operations Division lacks sufficient staffing needed to perform inspections on all permits.