It infects and affects everyone in the organisation. It charts the direction. It establishes the criteria for planning. It provides the zest and vitality to the organisation. Once achieved, excellence has talent for permeating every aspect of the life of the organisation.
Excellence demands commitment and tenacious dedication from the leadership of the organisation.
Once it is accepted and expected, it must be nourished and continually reviewed and renewed. It is a never-ending process of learning and growing. It requires a spirit of motivation and boundless energy. It is always the result of creatively conceived and precisely planned effort. It potentialises every phase of the organisation's life.