Also, employees' comments on reinvention suggest that we are doing a good job in this area. In an overwhelming majority of the areas surveyed, we exceed our own survey results from 1998, demonstrating efforts to continuously improve and embrace the reinvention philosophy. Well There are several areas measured in the survey where the EEOC is doing well. We are well above the national average in improving the productivity of work units, streamlining the hiring process, and giving employees flexibility in how they accomplish their work. There are well-defined systems for linking customers' feedback and complaints to employees who can act on the information Managers communicate the organization's mission, vision and values.
Employees receive training and guidance in providing high-quality customer service.
Employees are satisfied with their involvement in decisions that affect their work. In the past 2 years, employees have been given more flexibility in how they accomplish their work. Considering everything, employees are satisfied with their jobs. The overall quality of work in employees' work groups is good. The organization has made reinvention a priority.