Everybody says that their people make the difference. At the foundation of the triangle are the factors of product, price, quality, and service. To successfully compete today you have to move up to the top of the triangle. To the factors of building relationships, making doing business with you a uniquely satisfying experience, and creating a sense of community with customers. It encompasses a thousand different things.
Leadership means one thing.
It means keeping the team focused. It means constantly reminding everyone on the team of who we are, what we promise, and how to keep that promise. I know more about football players than they do. In business, the greatest advantage is to know more about the customer than they do. All Business Is Personal Throw away your demographics and start to do business on a one to one basis.