This support will include providing courses of instruction to end users. Assists in installing, configuring, and updating recommended enhancements to software in relation to standard office applications in support of the end user computing environment and server environment. Modifies and recommends enhancements to hardware to accommodate DCMA requirements. Provides installation and maintenance in support of workstations, Windows NT, and UNIX environment. Applicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Experience is typically in or related to the work of the position described.
Three years of progressively responsible experience, one year of which was equivalent to at least GS-4. This experience must have provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Knowledge of existing applications, word processing, spreadsheets, data base, electronic mail, or other computer functions. Must be able to provide assistance to end users in expanding applications and arriving at solutions.2. Ability to plan and organize.