Publications DMV Project Menu Paperwork.
Few words evoke such a negative picture of government operations.
Yet, government is an information-intensive enterprise with a legal obligation to create and maintain huge volumes of public records. The paperwork problem exists in part because these records are caught up in processes that are antiquated, slow, error prone, and expensive. Document imaging and work flow management systems merge several technologies to convert paper documents to electronic images However, they are expensive to implement and nearly always require extensive analysis, business process reengineering, and organizational change. It produced a prototype application of a portion of the title issuance operation at DMV, answering many technical, managerial, and organizational questions.