Respond to questions from other units, agencies or the public concerning the operation of the unit or program area. Write responses to correspondence and reply to personal or telephone inquiries by providing required data, information or assistance. Resolve work problems and work related problems such as settling complaints from difficult clients Review forms or applications for subject matter content, completion and accuracy within program segment of expertise and make appropriate determination. Gather additional information as necessary. Coordinate schedules for administrative proceedings.
Ensure schedule is kept current and answer questions about proceedings.
Coordinate arrangements for meetings and courses, arranging for rooms, taking attendance and insuring that appropriate materials and equipment are available. Operate office equipment such as photocopiers, calculators, computers, printers, typewriters, audiovisual equipment, etc., as necessary to complete assigned tasks. Perform simple maintenance tasks such as adding toner and paper and changing ribbons. Operate telephone equipment, including switchboards. May supervise three to eight clerical support positions.