No charges will be reviewed after 60 days. Configuration is limited to one computer and one user per account. Email is monitored continuously and phone calls are returned within 24 hours. Focus is on connectivity to our system and email for the software in our starter kits. A call back within 24 hours is guaranteed but most calls are returned within a few hours.
Email is answered promptly with extended hours.
Each technician will check messages and than make return calls. Be sure to leave a day and evening method of contact. Most technical support questions concern modem problems or incorrect configuration settings. Please DO NOT contact TNS for tech support with AzNET accounts. TNS will not have your account information.