No refunds are available once source code is unlocked. Source code must be kept on a single site. Any developer with access to source code must sign a non-disclosure agreement. Support contracts for vertical integrators are available. Go here for support contract pricing.
Integrators are responsible for supporting their clients.
IAS will not provide support for a vertical integrator's clients. Distribution Royalties Vertical developers are responsible for the creation and distribution of CD's. IAS, Inc. must receive royalty fees before permanent licenses are issued. Licenses are distributed by the number of users. License keys are based upon the licensee name, address, telephone number and licensed modules.