Look at drop out rate. Be open to some kinds of learning that are less subject to technology and assessment. Try different organizational models in the educational units. Include staff and faculty more in decision making. Hierarchy inhibits creativity Don't call the process evaluation, talk about ongoing input.
Leaders become community members.
Work more from consensus. Better communication between administration and faculty, among departments. Make sure that PTM is consistent with priorities, make sure it happens. Department, Dean, Provost, need to be working from same priorities. Priorities need to be clear, developed by consensus.