If you want employee satisfaction to improve, set that as an indicator. If you want safety to improve, set safety as an indicator. Because what gets measured gets managed. You ve been criticized for creating too much of a bottom line-driven organization. That is one factor.
Employee satisfaction is one factor.
Customer satisfaction is another factor. We have three voices voice of the business, voice of the employee, voice of the customer. We have indicators, and we measure all of those factors. I frankly would like to see all of the unions accept performance pay. They could all increase their pay by improving performance.