They are found in program areas characterized by a number of rules, regulations, and procedures which require interpretation or are subject to frequent revision. Additionally, they may independently train and supervise subordinate staff in the use of automated equipment and records keeping systems and the application of procedures, rules, regulations, and guidelines which govern the work performed. Incumbents are typically supervised by higher-level support staff or program managers who provide general direction and guidance. When classified on the basis of complex clerical activities, Keyboard Specialists 2 are assigned the more difficult clerical work within an organization characteristic of Clerk 2. When classified on the basis of supervision, Keyboard Specialists 2 are first line supervisors.
Incumbents perform the full range of supervisory tasks, working within broad supervisory directives.
They are expected to have a working knowledge of equipment and systems used in the office. In either situation, incumbents of these positions are expected to understand the activities of the program area in which they work in order to answer questions and explain or clarify procedures and use independent judgment to make decisions where clear precedent does not exist. The nature and frequency of these communications vary, depending on the office or program to which they are assigned. When classified as supervisory positions, incumbents directly supervise a group of Keyboard Specialists 1 and other support staff, including assigning and reviewing work, setting work priorities, training, evaluating, and counseling staff. Ability to read, understand, and apply laws, procedures, rules, and regulations when there are not clear precedents or detailed directions.