Responsibilities Solve clients technical problems through phone support, warranty dispatch, on-site dispatch, or escalation. Document issues and solutions in the CSC knowledgebase. Create troubleshooting protocols when necessary. There is no travel required for this position, however, Client Support Technicians are expected to participate in a call schedule for after-hours emergencies. Some experience providing phone support for distributed systems to non-technical users.
Experience supporting web-based applications is a plus.
The successful candidate will possess excellent communication skills, both verbal and written, and be able to communicate with people of differing levels of technical expertise from senior engineer to novice user. Extraordinary patience, empathy, and a sense of humor are musts.