A local leader's job description would contain two sections. The two models are not mutually exclusive. They represent differences in emphasis which local leaders can consider when carrying out their responsibilities. In the Servicing Model , union leaders solve problems for members. Most union actions are based on complaints coming from the membership, or are a response to an action taken by management.
Leaders place a heavy reliance on the grievance procedure and the contract negotiations process.
Leadership is often concentrated in one person or a small group of people and communication with the membership is quite limited. A strong emphasis on the Servicing Model approach usually produces a passive membership. On the other hand, the Organizing Model contains some very different characteristics which are summarized in the following checklist. The Organizing Model Leaders stimulate member involvement in problem solving and collective action. Leaders seek creative solutions, outside the grievance and negotiations processes.