If the appraisal isn't communicated properly, it can create disruption or tension that really takes you in wrong direction. That isn't the case at Wells Fargo, insists Callahan, a 25-year veteran. During her review last year, she heard from her nine direct reports that new employees weren't being trained well enough. Otherwise, you just don't know. That explains why a manager's people skills may be key to a company's future performance.
Financial outcomes are results.
If you get results in a way that's destructive of your people and culture, that performance won't last. Granite's McGowan agrees. The McGraw-Hill Companies Inc. All rights reserved.