Management needs to stop depending on the delusional belief that the herd knows where it is going.
For example, my support team supports 3 Wintel Labs, totaling 45 PCs, and 6 Macintosh Labs, totaling 100 Macs. The 3 Wintel labs drive our PC specialist crazy. He is in those labs every day dealing with problems. We have been using At Ease to provide user-specific workspaces and configurations for 2 years. So far, the PC guy is too busy to find the time to work on any of the long-term projects he'd like to work on.