You can use the number to track your order through our online system or over the phone with Customer Service. Your credit card will not be charged until the item has shipped. Our security system prevents unauthorized access to confidential information whether you are online or off-line. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone. An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party.
Information access is restricted within our offices as well.
For regular delivery, please allow 7 to 10 business days for in-stock items to arrive. Very large or heavy items may take a bit longer. Plants and oversized items are not eligible for rush delivery. Items are shipped via U.S. Postal Service, UPS, and Federal Express. UPS and Federal Express do not deliver to P.O. boxes, so we need a street address, or if using a rural route number, a complete address and the nearest crossroad.