Maintains problem ownership and accountability. Contributes to the development and maintenance of expert database, and call tracking systems. Supports field personnel with enabling and servicing of roadrunner.
Handles inbound sales inquiries, as well as outbound telemarketing.
Monitors newsgroup activity relating to roadrunner. Responds to e-mail generated trouble tickets and service related questions in a timely manner. Continually trains and updates knowledge of new product upgrades and releases. Utilizes Time Warner communications e-mail systems to retrieve and send messages. May be required to work various shifts, overtime and be on-call.