Technology is not a determining factor in the success of an organization. In government, the increased importance given technology has induced managers over time to adopt more and more of a bureaucratic management style. However, a bureaucratic management style makes it impossible to motivate employees to be enthusiastic and committed to their jobs. The most line superiors can do is impose rules of conduct that are more or more complex and which inhibit initiative and creativity. Organizations thus become more and more impersonal and individual members are interchangeable.
Individualism reigns supreme, and concern for others disappears.
Organizations demand that everyone abide by set rules. These rules offer a form of protection because they allow people to avoid criticism. If the rules have been followed, no one can be blamed if something goes wrong. The client-based approach depends essentially on people Bureaucratic management is directly responsible for the partitioning of tasks, the creation of new hierarchical levels, underusing employee abilities, inducing feelings of morosity and not being part of the organization as well as the negative image employees sometimes have of themselves and which is necessarily reflected in how they deal with citizens. One has only to note the daily struggle to get past recorded messages and overloaded telephone lines in many departments and agencies.