And some individuals are willing to take a loss, compromising if they feel they must. To summarize, the best approach to resolving conflict is to use ideas from both parties to develop a solution that is better than what individuals could have contributed on their own. And do this in a non-threatening manner. Fear, a potent ingredient in conflict, brings unrest and leads to frustration. This affects communication at home and at work.
Fear also impacts performance in terms of productivity.
David J. Sarkus, MS, CSP, is a health and safety consultant specializing in behavior-based interventions and safety management evaluations. Copyright 2001 by Business News Publishing Co.