Knowing the precise time to bring on additional staff to accommodate the increased call volume has always been a matter of trial and error. The order included modules for interactive voice response, interactive Web response, computer telephony integration, and advanced speech recognition as well as VistaGen and VistaView software. KPI Technologies announced the successful implementation of their flagship product suite, KPI EnterpriseTM at several key call centers. KPI s solution extracts and monitors a set of key performance indicators. The KPI solution has been architected to facilitate rapid implementation in as few as 6 days with an average implementation of 24 days.
Gateway enables users to detect, track, and resolve network problems and service requests.
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