Applicants benefit from job descriptions, which help them understand what skills are required to do the job. They give candidates a realistic job preview, Lyle explains. A large number of applicants have never stayed in a hotel before. They may understand the concept, but have no idea of the services and labor required to make a guest s stay possible. In today s diverse workforce, it is also important to have job descriptions available in a variety of languages.
Job descriptions help employees understand the performance expectations of their job.
They provide employees with a clear set of job performance standards, outline the scope of their job responsibilities, and show them where they fit in the organizational structure of the property. They have a tendency to be vague and too formal. To correct this problem, Lyle suggests involving current employees in the process of updating job descriptions on a regular basis. In addition to keeping employees focused on their daily tasks, this process encourages teamwork as employees better understand each team member s responsibilities and duties. Taking the time to analyze jobs and create accurate job descriptions can also highlight problems with specific positions.