From its graphical user interface, you can view call queues, answer and greet callers in priority order, quickly locate and accurately transfer calls - all from the PC keyboard. You can create multifunctional, customized directories with personnel, organization, product and location information to provide fast access to all the information needed by the operators to process calls. These directories can be virtually unlimited in size, stored on the local disk or shared on the network, and customized to fit your organization's needs. Operators can enter a few letters to quickly locate people by name, number, department or other sorts and automatically dial the number from the keyboard. Directory information can be viewed in 'white pages' or 'yellow pages' style and additional details such as multiple contact numbers, notes and photographs, addresses obtained Click to View Directory Screen You can automatically synchronize your directories with data from other organizational repositories.
Icons display idle, ringing, busy or held call conditions.
You can selectively view only the idle stations to send calls to available parties or busy stations to avoid forwarding calls to them. The station management features let the operator varify busy stations, change call forward routings on the stations and even control access to facilities and voice terminals in the Centrex Group. WinConsole, combined with the S-ISAT features, provides a powerful robust attendant console replacement for the 311 consoles. Simplify Administration by Automating Routine Tasks Pick up the call statistics reports from printer on your way to getting coffee in the morning. While you are looking at the reports, your previously scheduled backup, import of data from other organization databases and other regular maintenance items can be running automatically on the server.