Not only that, but they aren't telling their people which ones will be asked to leave. Workers are on edge waiting for news of who will be let go from the last round of job cuts. They are also nervously waiting for the next announcement of job cuts and wondering if the axe will fall on them next. Customer Care 101 teaches that a happy and secure workforce takes care of customers. It's one of the biggest competitive advantages a company can have.
Happy workers equals happy customers.
If that's true, the opposite is also true. Granted, tough times call for tough actions, but the philosophy of dragging out these job cuts over time and not letting the healing begin can only create more problems. Customer care will suffer and once that happens the company loses more business, which in turn can create the need for even more cuts. We can't cut our way to greatness. Workers understand the pressures of the industry and the economy.