Communication is not always intentional. Silence, signs, and symbols are not always interpreted in the way they are intended. Good listening is one of the most important skills of a good leader. Pseudolisteners may be thinking about the response they want to make, daydreaming, etc. We must first understand before we can judge appropriately.
Empathetic listeners try to understand what the speaker means from the speaker's point of view.
Types of effective listening active listening - forces the listener to understand before replying must paraphrase what the speaker says before replying or adding to the discussion paraphrasing is not parroting only when the original speaker is satisfied that the listener has understood what was intended does the active listener proceed. We must use code shared by group members if we want to be understood and accepted. Problems resulting from language choices Bypassing - using the same word while meaning different things. If I offend you, you will not be able to consider anything I say objectively. Group members have an obligation to be careful of what they say and avoiding trigger words.