We know there is public demand for this. A recent survey of U.S. adults found that 60 percent believe Internet access to local governments would strengthen ties and improve service, and 55 percent felt that governments should adopt the approaches used in the private sector. We have used the Internet as the core backbone of everything we do at our company. Integration is absolutely essential to achieve velocity, and removing frictions from a transaction. If you think about it, there is a lot of friction out there in the world in terms of how much time and cost is inserted into these processes.
Information creates a vacuum that removes a lot of that friction.
But it also requires a rethinking of processes. We can now deliver services that we could not deliver before. For example, we now turn our inventory about sixty times a year versus about six times a year for many of our competitors. This goes back to the value of information. If we have perfect information about what our customers want to buy, because our customers tell us what they want to buy in real time on the Internet, then we don't have to guess what they're going to buy.