When a customer calls in, every employee has access to the same information about the company's history with the customer. The Intranet as HR Manager One of the earliest users of intranets were the HR departments of large corporations. They saw an intranet as a way to quickly get information to and from employees about policies and programs that were important for them. Few small businesses can afford the luxury of an HR manager, much less a department. Which makes an intranet even more powerful for harried small business owners.
Intranets allow for real-time access to information for both managers and staff.
With an intranet, employees gain access to information at their convenience, without waiting for a reply from a busy office manager or owner. Maintaining accurate employee records is also made easier with an intranet. Password-protected files allow authorized managers and employees to make changes to their employee records, resulting in fewer mistakes and reduced administrative time. Developing new skills and more effective employees can also be part of an intranet. Because business owners rarely have time to fully train new employees, more businesses are using an intranet to provide a portion of their company-specific job training.