A wise manager discovers what is important to each employee and then responds accordingly to motivate that particular worker. Manager treats all employees the same. Therefore, no two employees require the same kind of supervision. Managers should figure out what management style works best with each employee. Manager does not obtain necessary information.
Inadequate information leads managers to make poor decisions.
Valuable information comes not only through formal channels but also from casual conversations with workers, staff conferences, informal networking and regular tours through the restaurant. Managers should keep three or four information channels open to minimize unpleasant surprises. Manager does not demonstrate loyalty to employees. Managers usually expect employees to show loyalty to them, but they may forget that loyalty is a two-way street. The management team can demonstrate loyalty to the restaurant's workers by making positive comments to staff members, by acknowledging their special occasions, by paying attention to their personal needs and by using workers' mistakes as an opportunity for mutual learning.