You have the right to ask to speak to a supervisor if you are not satisfied with the answer you receive. If the supervisor is unable to help you, you may file an appeal with Blue Shield's appeals board. Ask the supervisor to initiate an appeal on your claim. This is a phone bank staffed by experienced health benefits personnel. They can deal with your problem or refer you to the appropriate department for assistance.
Lines are often busy so be persistent in calling.
Offices are located in each county. For First Farwest PERS reports that the Oregon receiver that has taken over First Farwest has agreed to begin paying the backlog of claims accumulated by PERS members. This process should take about three to six months to complete. If you think your rights have been violated, contact your local CSEA job steward .