TelAlert by TelAmon TelAlert is an automated solution for sending messages, both urgent and routine, from backoffice systems to mobile workforces. TelAlert supports wireless two-way access via IVR and applets for Palm, RIM, PageWriter, and other handhelds. Users can close tickets, request assignments, diagnose problems, and take corrective action using familiar, intuitive menus. Features include automatic escalation of issues, automatic ticket generation, and proactive service-level management. The Manager's Console and Answer Wizard provide critical support to help desk managers.
HEAT is Simply Powerful.
FrontOffice integrates account management, sales force automation, and marketing automation with call center software enabling service and support desks to deliver a single, centralized solution for all of an organization s customer-facing operations. The hosted comprehensive suite of services is transparantly delivered on the Web in the look and feel of the customer's Web site. Service ranges from self-help tutorials and videos to email and live chat with a certified technician. ProposalMaster by Sant ProposalMaster is a unique product that improves both the efficiency and effectiveness of individual sales people and entire sales organizations. It s a powerful tool that provides sales people with the ability to communicate value-added messages and deliver compelling proposals in a matter of minutes.