We can tell you when you call and why you called. Sound.net technicians maintain a backup of all email messages sent to the support email address. If you do not call and leave us information, or you do not email us with the problem, then we will be unable to help you. Support numbers are available with no long distance charges to the major areas that we service. See our contact list for these.
Email support is also available.
See our contact list for the email addresses. Our technicians do not provide their private phone numbers through caller ID to the customer. If you have your phone set to not accept calls from such a number, you will not receive a call back. If you are depending on caller ID to 'see who called' you will not see 'Sound.net' on your list, nor Sound Advice Limited, which is how our phones are listed. We will not be a battering ram for your inability to master the computer.