The Web presentation and flexible lessons have been a popular combination, with nearly 270 employees visiting the site in the first week, many of them four or more times. Since then employees have completed a broad range of lessons beyond Word, including Access 2000 Database Basics and Excel 2000. The beauty of the product, says Ms. Wartow, is that users can pick and choose which lesson to take. Employees answer pre-assessment questions to determine how much they already know about a specific concept. Users who score well on the pre-assessments can skip ahead to more advanced lessons.
Employees needing more training can take the time to do so.
When they finish a lesson, employees complete a quiz to review their understanding of the lesson contents. The assessment tools let employees evaluate their own skills and advance at their own pace. To execute its focused training approach, WCP needed a cost-efficient training tool. Resources were an issue, says Ms. Wartow. The firm simply did not have the time, money, or people to address all the levels of training that were and would be required to ensure the proficiency of its employees with the latest software tools.