The hearing will take place before an impartial Illinois Commerce Commission hearing examiner. The Commission hearing is similar to a court hearing with a court reporter recording the proceedings. The examiner will consider your testimony and evidence and that of the company. You have the responsiblity to prove the merits of the complaint. The Commission will then review all the evidence and make a decision on the case.
Formal complaints are the last resort in the complaint process.
The Commission will not permit a telephone customer or applicant to file a formal complaint unless it seems that a settlement cannot be reached through the informal process. If you move, you must tell your telephone company. If the company is not told, you may have to pay for service at the old residence even after moving and someone else has moved in and is using the service. If you are away from home for a long period of time, you must make arrangements to pay utility bills while away in order to avoid having your service shut off.