Learn how to handle difficult people and situations without losing your cool. Arm yourself with helpful problem solving techniques for any customer service situation. Find out how to develop trust and make customers feel you're really listening to them. Develop an awareness of what methods work best for you, and incorporate what comes naturally to you. CEU Leaders can come from anywhere in an organization.
Good leaders are easy to spot because they make an impact and are vital assets in any environment.
By understanding and applying leadership principles, your potential for success with your colleagues and associates can increase dramatically. In this session you'll find ways to take the initiative in making things happen and recognize the options you have in making contributions to your organization. You'll also learn how you can promote a more productive work environment, make a positive impact on your colleagues, and how to sharpen important people skills that build partnerships with supervisors and coworkers alike. By the end of this session, you'll have gained valuable tools and knowledge to help you build your leadership skills in all facets of your life.