Apply the information covered today to analyze a conflict. A. Welcome participants for the day. Review the purpose and learning objectives for the module. C. Explain that during the previous day, we set the stage for learning conflict resolution skills by identifying different types of conflicts and responses to conflicts, and exploring basic skills of communication, facilitation, and building good working relationships. Therefore, during this day, we will look at conflict resolution as a process and the skills involved in conducting the process.
Interests are the needs, concerns, and values that motivate each person.
Slowly, the two begin to explore what their real interests are. They finally propose opening a window down the hall, which will allow fresh air to come in but will not cause a draft. They have looked behind the positions at interests to arrive at a mutually acceptable solution. They can stay where they are and study in peace. B. Value of Separating Interest from Position Separating interests from positions assists parties involved in the conflict to focus on the issues involved rather than dealing with ideological or situational reactions.