That was the message, delivered loud and clear, by most employers responding to an on-line survey. The UA is using the results as part of its continuing mission to improve customer services. The survey was available at this Web site from April 26 to May 17, 2000. Those employers will be pleased to know that the Agency already has an interactive version of the form UA 1017 in the works. A prototype, known as the 1017e, will be rolled out soon to a dozen or so volunteer employers on a test basis.
Full implementation is on tap in the near future.
The 1017e will allow the UA to automatically process information entered by employers on line via their Web browsers. Changes and additions will be a snap, and employers will get an instant confirmation number on line. We're excited about the 1017e because it should improve customer service and satisfaction. Other Web-based UA forms and services received high marks in the survey, as well.