Uses tact to diffuse touchy situations. Ineffective Behaviors Effective Behaviors 1. Public complains about employee. Public compliments the employee. Employee fails to understand repercussions of mishandling the public.
Employee greets public with a friendly manner.
Poor self image is a hindrance in dealing with the public. Handles angry public without making them more angry. Ineffective Behaviors Effective Behaviors 1. Misuse of machine results in damage or breakdowns. Incorrect functions or operations performed in machines.