If you recognize any of these statements below, then specialized consulting would benefit your support service or call center. Don't continue to struggle. An independent review by one of our industry experts can be the first step toward helping you get your service to the quality level that you want to provide for your clients. Staff turnover is very high. Users call support teams directly rather than the call center.
Hold times are long, abandonment rates are high.
Customers complain that no one listens to their issues. Customers complain about how long it takes to solve their problems. Customer satisfaction trends are low, flat or unknown. Help desk or call center software is hard to use, slow or out of date. Telephone software or hardware is inadequate or confusing for the help desk staff.