The organization offers information, practical advice, and the opportunity to network with others who share similar concerns and experiences. AboutFace promotes public education through school presentations and media awareness. The organization seeks to emphasize the value of the person behind every face, encouraging a greater acceptance of those with facial differences in society. As part of its networking program, the organization provides a toll-free support number. AboutFace publishes pamphlets, booklets, and a newsletter six times a year.
Literature is geared to families, health care professionals, and the general public.
A comprehensive lending library provides books and videotapes to members. The organization develops local chapters for the purposes of support, education, and public awareness. In conjunction with the Cleft Palate Foundation, AboutFace sponsors an annual conference for families and professionals. An advocacy program helps families to access insurance coverage. To this end, volunteers in many states provide advice and information and a database of members insurance experiences.