Conflict management and resolution, mediation, transformative approach, problem solving approach, mediator conduct, bargaining, therapeutic mediation, mediation training, mediation process, empowerment, recognition. This book contrasts two different approaches to mediation. The first is the problem solving approach which emphasizes finding solutions to problems and generating mutually-acceptable settlements. This kind of mediation, which has become dominant, tends to be quite directive and settlement oriented. The second approach is the transformative approach which emphasizes empowerment and recognition as primary goals, not settlement.
Empowerment means empowering parties to define issues and to seek solutions on their own.
Recognition means recognizing the other party's needs and interests, and better understanding the other party's perspective. This approach has received less and less emphasis over the years, as the field of mediation has developed. However, Folger and Bush argue that it should become the dominant mode of mediation in the future. Although the book is not a practical guide to transformative mediation, it contains recommendations on how to exercise this approach in mediating conflicts. The authors offer several case studies to illustrate the transformative potential of mediation.