The Company, like most corporations, faces potential problems if software applications, computer equipment and embedded computer chips fail to recognize calendar dates beginning in the year 2000. Awareness consists of the initial recognition that a program, system, or device could be date-sensitive and susceptible to malfunction.
Inventory refers to the identification and documentation of all such programs, systems, and devices.
Assessment refers to the evaluation and determination of what course of action should be taken with respect to a specific program, system or device. Remediation refers to the corrective action taken, such as repairing or replacing, to avoid malfunctions. Testing consists of all activities undertaken to gain assurance that the remediated program, system or device will function as expected for dates after 1999. The Company has established a Year 2000 Program office to oversee this process. The Company develops and uses these software applications in functions such as reservations, ticketing, flight scheduling, seat inventory and customer service.