Gartner Group Inc. But the widespread information access enabled by the Web is in some ways a double-edged sword.
Employees can retrieve information relevant to their jobs more easily.
But companies are expecting managers to assume more of the responsibility for maintaining information about themselves and their areas of responsibility. These new Internet applications make it possible to harness everyone's self-interest for the benefit of the entire corporation. Typically, these applications Web-equip common business processes and forms for employees and managers. They are easy to use for employees with no process or system knowledge. They ensure the accuracy of data being input, automatically route or update transactions, and often connect to back-office systems.