Maintenance Service does not include training or consulting services. 24-Hour Maintenance Service , which is available at an additional cost and only to North American customers, includes all services available with standard maintenance service. Media and Documentation Update Service , applicable only to the TCPware and MultiNet products, provides for a new media and documentation kit to be provided with each major update. Media and Documentation Update Service may not be purchased on a standalone basis, only in conjunction with Standard or 24-Hour Maintenance Service. Software Support Policy TCPware for OpenVMS and MultiNet for OpenVMS Full telephone troubleshooting assistance is offered for the current shipping version and the most recent major release prior.
Major release is indicated by the integer following the decimal point.
For example versions 5.3 and 5.4 are considered major releases. Version 5.2-2 is not a major release. Bug fixes are provided for the current shipping version. Process Software encourages the customer to upgrade to the most recent version of the software to receive a bug fix. In extreme situations and at Process Software s discretion, patches may be created for the most recent major release prior to the current shipping release, however this may include a fee to the customer.