Dealing with Non-Performance Learn to link service contract monitoring and service contract remedies to deal with deficiencies and poor performance. Profit Incentives to Improve Performance Explore how Canadian organizations use profit incentives to encourage suppliers. Understand the key motivations of your supplier. Ownership of Work Product, Documents or Software Learn who owns plans, reports, blueprints, databases or software created by service providers, and when copyright must be assigned. Explore ideas for non-exclusive licenses and access to other proprietary rights.
Liability Understand the personal liability of a service manager.
Review negligence litigation and the legal tests for defective, misleading or inaccurate information.