A hotline number for travel information is advertised along the route. Sufficient services are run at peak hours so that people are not left behind at stops or stations and terminals because of overcrowding. The organisation s users say that all its information is accurate, clear, relevant and accessible. The organisation provides its publicity materials in all major languages in the area it serves. Information on routes, timetables and fares, and on station-staffing and surveillance, is available in shopping centres, hospitals, clinics, post offices, libraries and other places frequently visited, including the premises of major employers.
Information is available in alternative formats for people who are blind or partially sighted.
Bus stops are frequent and sited so that people can easily reach them. Secure bicycle racks are easily accessible in view of station staff and waiting passengers. The organisation is involved in a programme to work towards Secured Car Park status for all its car parks. There are handrails at stairs to assist passengers. It is easy to get onto platforms or bays in a wheelchair or with push-chairs and small children e.g. because there are ramps or lifts, or staff are available to help.