The website server recognizes the session ID and logs the employee in. The whole communication process takes a few seconds. First, each customer gets all the biometric capture devices and software at no charge. So the availability of the hardware is no longer an issue. Second, the biometric MSP includes multiple biometrics to accommodate reliability issues with any one biometric, as well as exception handling and a call center to deal with customer issues.
Installation is done in a few hours with software hooks at the website server and the browser.
Because there is no integration, there is no capital budget required, just a monthly payment similar to renting a pager for 7x24 uptime. Outsourcing versus In-house Integration Outsourcing biometric authentication is not for every business. They would also need to hire biometric experts and develop a call center to handle exceptions. But for many small to mid-size companies, outsourcing may make sense. Since the biometric MSP manages the entire authentication process, the business customers spend more time focusing on their own core business.