Without these processes and documentation, we would have imploded. The process served us well and our customers well. Before the ISO certification, individual projects were documented in an ad-hoc manner and information shared only among the people directly involved. Now Bio-Chem Valve has centralized project management and design and development. Every project is tracked and maintained in a central place and documented in a uniform fashion.
Information is archived, indexed and retrievable.
Adam says that now anyone can learn any job. The company has been able to grow smoothly. They were able to jump on it and get the ball rolling.