In the initial contracts and correspondence with your end-users you can always state or reiterate that your company or technical support department is their number one source for any customer service issues regarding their domain names. If anyone out there has more suggestions to add to this list, or examples of what has worked for their company, please feel free to e-mail me. Overall customer satisfaction relies on both the OpenSRS team and the reseller community having a flawless system in place to handle such requests. For this I stress the importance of making the end-user aware that they should always contact their reseller directly for support. Happy customers don't add to the churn rate.
Happy customers renew their domain names.
Happy customers add web hosting or buy web certificates. Excellent customer service is what separates the wheat from the chaff. Working together, we can quickly and efficiently act to resolve any problems that come our way. This cooperation between Tucows and our resellers will result in a smoother run operation that benefits us all. Joey Olson was born and raised in Montreal, Quebec and moved to Toronto three years ago.