Why clubs are different than other hospitality industries and how this can be communicated. Preparation of written materials to the monthly Board and Finance Committee. The financial statement in a private club must be formatted to recognize the changing board and committee members. This class gives you a real world priority of what you need to know about a club's financial statement and the people who read them. This popular program has been given to hundreds of managers and key.
Instruction includes a numbers of effective tools in handling unexpected conflict with members.
The conflict resolution algorithm, an easy step by step method of dealing with member conflict. This is not the traditional staff introductory seminar. It is a realistic view of the private club industry, presented by a club manager It will cover the difficult aspects of member relations you won't find elsewhere in the hospitality industry. You will learn why members act differently in their clubs and what you can do to be the most effective. But it will also explain why the club environment provides one of the most satisfying environments over the long term for gaining skills, recognition, and increased responsibility.