As part of its investigation, the office of Hawaii Occupational Safety and Health interviewed Xerox employees and reviewed court records on the criminal trial, Agaran said. Aside from putting the investigation on hold until the trial was completed, the agency treated the case no differently from others, he said. He is serving Hawaii's harshest sentence possible, life without parole, but has indicated he will appeal his conviction. Xerox had a health and safety plan at the time, including policies on workplace violence, physical security and weapons, said Karl Eckweiler, Xerox's senior counsel for environment, health and safety. Furthermore, supervisors, managers and employees were informed of and had access to its policies and programs through its policy manuals and the company's internal Web page.
Managers undergo training to ensure they understand their responsibilities.
But whether they receive it depends on the times employees are available and when training is provided, Eckweiler said. And while training is available, it doesn't mean it was implemented at all its locations, he said. Xerox subsequently provided a four-hour training program on workplace violence for its Hawaii employees and doesn't anticipate doing anything more, he said. We believe that our current program is effective and compliant with the law and the only reason we would modify them would be to maintain or achieve benchmark status in the industry, not necessarily because we feel there's anything lacking in our current policies. The shooting was a criminal act that could not have been predicted, he said.