On day number three, at a Ramada Hotel on Long Island, I spoke to over one thousand people from seven countries whose loved ones had been passengers on the flight. It was an unbelievably painful experience. But we did know a great deal about the forensic characteristics of airplane bombings. After months of examining the potential and actual wreckage of one million pieces in a 40 square mile area, we reached the inescapable conclusion that the plane had not been bombed or sabotaged. You can t be an effective manager unless you re an effective leader, Kallstrom continued.
Effective leaders learn to channel stress into strength.
That includes cultivating a positive attitude even during tragic times. I take inspiration from psychologist Victor Frankl, who insisted that the greatest human freedom is the right to choose your own attitude. With that said, you have to translate your attitudes and convictions into actions and empower your team to do the same, always treating them with dignity and respect. MBA visited Professor Melissa Barringer s class in Human Resource Management to share some cutting edge cases involving sexual harassment and other social improprieties at his firm s Tokyo office. Somers is head of human resources at Morgan Stanley Dean Witter s Japan operations.