Make sure that the representative who helps you with your application is willing to be identified as your representative. Information given to CIC must be truthful Submitting false or misleading information to CIC can lead to the refusal of your application, the cancellation of your visa, the revocation of your citizenship, your deportation from Canada, and criminal charges being laid against you. You are responsible for any documents you submit to CIC or that your representative submits on your behalf. Where to go for help if things go wrong CIC cannot help you if you have a dispute with your representative as it is a private matter between the two of you. If your representative is a lawyer practising in Canada Address your complaint to the law society of the province or territory where your lawyer practises.
Law societies impose a code of conduct on their members to try to protect the public interest.
They have rules for disciplining lawyers and compensating clients. You may be able to obtain financial compensation from the law society's insurance fund. If your consultant is not a member of any association, you might ask the consumer protection office in your province or territory for advice. Some associations might offer to contact the consultant to seek a solution. You can report your problem to the Better Business Bureau in the province or territory where your representative works.