The options include technical phone support, software updates, an advanced- exchange replacement program, and extended warranties. With all Platinum Support Services, you receive a free subscription to Development Update , a quarterly, downloadable newsletter which provides customers with insights, updates, and technical information from Media 100. Platinum Technical Support provides phone support options. If you prefer a longer contract, opt for a two-year contract for any Platinum Support Service. Two-year contracts save you money because they are locked in at today's prices.
Geographic limitations apply.
Platinum 7x24 Technical Support is not available outside the USA and Canada. Platinum Plus Protection is not available outside the USA and Canada or to any Media 100 qx customer. However, Media 100 qx customers can purchase most services separately. Expansion to other countries may occur over time. Check with your subsidiary or distributor for details.