Interestingly, this same client had recently complained to me about how hard it was to get and keep good drivers. Many truck lines give lip service to driver problems. It would be easy to name the shippers who treat drivers as if they are not human. What a different story we would have if the driver had been 15 minutes late for his scheduled loading time. Then comes the receiver-consignee.
Food is even farther away.
This is the same receiver that wanted you to make a delivery in half the legal running time, and probably overloaded. This is the same receiver that said he was going to cut the rate because he has to use another truck for the load that should have been booked for two trucks in the first place. A couple of years ago, I was on a sales call with a client and the shipper was complaining that the drivers could not travel more than 50 miles in an hour. The loads in question were going to New York City, with a final stop on Long Island. The shipper was using a computer mileage program and assumed 50 miles in the New York City-Long Island area was the same as driving anywhere else.