Results beyond our current capacities, which organizationally are largely linear. To get our minds and hands around this, we need to understand intelligence as it resides in the organization and not merely in individuals. We can design for intelligence just as easily as we can seriously inhibit the natural occurrence of intelligence. This is the fundamental paradox facing businesses - not to mention living cells, immune systems, ant colonies and the rest of the natural world. That is, an organization must be intelligent.
Intelligence is a distributed phenomenon.
In ant colonies, in society, in individual human beings - and in organizations. Let's consider an ant colony as an intelligent entity for a moment. It is extremely adaptive and extremely flexible. It senses, makes sense and takes action. It continues to find food and keep the colony and species surviving.