You should include the name of the contact person, email, phone number, etc. of the contact person, and the billing address. In turn you will receive via email a customer-id number which is necessary to use our problem report system. As soon as you have your customer-id you can submit your questions or problems via email. You can find our contact information is here . This analysis includes an estimation of the work involved to develop a fix or workaround for the problem.
Gnats greatly simplifies processing support requests, reducing the response time.
To use the system you should download one of the following send-pr.