This half day or full day course is designed to give participants an increased awareness of the telecommunication needs of deaf and hard of hearing people as well as hands-on experience of using various telecommunication systems. The course will be of interest to staff who deal with the general public, or with deaf and hard of hearing work colleagues, by telephone. Understanding the problems associated with hearing loss. To be aware of the various ways of communicating between between deaf, hard of hearing and hearing people. To develop basic communication skills to communicate effectively with deaf and hard of hearing people by telephone.
Interactive role play to develop telephone communication techniques.
A Sympathetic Hearing Scheme Certificate of Attendance will be awarded at the end of training. Make contact with textphone users and communicate effectively. Understand the use of amplifiers, inductive couplers and videotelephone technology. Modify the use of language to avoid misunderstandings. All organisations wishing to affiliate are expected to send their trainers on a 'training the trainers' course.