USPS interface for CASS certification. Rewrote and maintained the User's Manual to match the program changes for each major revision. Handled customer-support calls and solved users' problems. Installed new computers. Performed all needed hardware maintenance and repairs.
Installed memory upgrades.
Installed new disk drives. Selected, installed and maintained utilities and system software for entire site. Added several enhancements and fixed several bugs. Added the ability to make customized disks for each user directly from the customer's database record. Helped define program specifications.