Since there are many inmates, and only a limited number of telephones, the calls are usually restricted to a maximum of fifteen minutes. In many federal prisons, there is a new system where an inmate has preapproved telephone numbers that he or she can call. The calls are not collect, but the charge is debited to the inmates account. To arrange all this takes time. Family members and friends should not be surprised if they do not hear anything for a few weeks after the person is first incarcerated.
Inmates also have access to mail.
They can send and receive letters. As mentioned in the next chapter, it is very important to keep in touch with family and friends. Mail can sometimes take longer than what one is accustomed to. This can apply in both directions. Family and friends should also realize that the inmate cannot make a call whenever they want.