Telephone reference checks make it possible for you to listen to the tone of voice and voice inflections and to encourage the reference to talk. It also allows for clarification of comments. Obtaining written references is a time-consuming process. It could take a minimum of two weeks from the time you mail the request for information until you receive a response. Furthermore, written reference requests are often completed by the human resource or personnel office, even if directed to a specific supervisor or manager.
Employers hesitate to provide written references because of the liability involved.
Obtaining valuable information may be more likely with a telephone contact. Guidelines to Reference Checking Background Information Release Form Applicant's full name, other names the applicant may have gone by, current address, Social Security Number, date of birth Statement regarding purpose of form and reasons for having information Statement that holds both agency and information provider harmless Signature of applicant and date signed This form can be faxed to past employers and record holders prior to contacting them for a reference check. Inform the applicant that you will be conducting a reference check. Then obtain a release with the applicant's signature giving permission to obtain information and holding both you and the information provider harmless. Balance the applicant's privacy rights against your interest in hiring the best qualified employee.