Understand how employees learn. On an individual level, involvement entails enlisting as many of a person's senses as possible. While people accept information in all three modes, each of us has a preferred channel. Auditory learners best retrieve and remember information by hearing descriptions and stories. Visual learners prefer demonstrations, movies and visual aids.
Kinesthetic learners prefer hands-on trial and error over manuals or instruction.
Tailor to employees' learning styles. The best approach is sending messages in all three ways. 9000-registered by an internationally recognized registrar by September 1999. According to Peter Barry of NQA, the responsibility of meeting NASA's ISO 9000 registration needs had been shared with competing registrar DNV for several years. Now, however, NQA has been awarded the entire account.