Although NFPA codes and standards discuss requirements with respect to maintenance response times, some organizations have imposed more stringent requirements. Technical support telephone call within one hour of request Physical response to the facility within four hours of the original request. Staff Training and Education Fire alarm system education and training is available for building personnel and facility maintenance departments. Occupant and maintenance departments should receive specialized training on the fire alarm system installed within their building. This training should be customized to the specific type of fire alarm system installed.
Fire drills are basicallcy training modules for the occupants of any given facility.
In many cases, especially just after a fire alarm system has been installed, there is a tendency for repeated false alarms. Repetitive false alarms cause occupants to become less responsive to a fire alarm condition. Relaying information to building occupants of false alarm impairments may ease their minds and restore their faith in these life safety systems. Specific occupant awareness education or training may include tenant meetings, providing pamphlets and brochures or any other appropriate means. As far as technical training, both management and maintenance personnel should be given a customized training module on the specific system installed within their facility.