Graduate students document the questions and, when possible, provide solutions.
For more difficult questions, the students organize the information and associated materials and pass them to an experienced faculty member. The students receive training for answering the phones. Consequently, when an employee is uncertain about an issue or cannot move forward with a project until an issue is resolved, we believe the advisory service is a cost effective alternative for the company, because it can save hours of employee time required to unravel the problem or correct an error resulting from an incorrect decision by an uncertain employee. In addition to cost effectively advancing the project, the company will be facilitating the furthering of the education of a groundwater engineering student.