Ask if the problems have been corrected. Ombudsmen visit nursing homes on a regular basis and know about each nursing home in their area. You can ask about the latest survey report and about complaints that have been filed. You can also ask what to look for when visiting local nursing homes. It may be helpful to find out if the home participates in this voluntary process and to learn the results.
Location is very important.
Go at different times of the day-for example, first thing in the morning and at mealtimes. If possible, eat a meal at the facility. Talk to staff, residents, and families to find out what they think of the facility. Has sections on gathering information, visiting nursing homes, and residents' rights and quality of life. Includes phone lists for State ombudsmen, State survey agencies, and insurance counseling.