This is specialized, technical work supporting county wide horizontal applications in the Oracle environment. An employee in this class serves as technology hybrid, responsible for the definition, delivery and support portion of the information system implementation process, including requirements analysis, business process re-engineering, change management, conceptual design, documentation, report development and product support. The position requires significant verbal and written communications skills and a current understanding of technological options as they relate to process optimization. Work is performed very independently with minimal technical supervision.
General supervision is received from an administrative superior.
Assignments are made orally or in writing and work is reviewed through the observation of results obtained, conferences and periodic reports or evaluations. Illustrative tasks Interviews and observes end-users to document understanding of the user's business process. Supports the implementation and transition of new systems. Analyzes current information system needs, develops and manages short and long range plans for the selection of application requirements, equipment, user training and budget requirements. Provides direct customer support and assistance in resolving information systems issues and requested modifications.