To keep these select employees, we are creating well-designed jobs, developing appropriate training, and implementing reward and recognition policies. The result is satisfied employees and lower turnover rates. Changes in the package came from discussions at employee forums. Employees receive full health benefits for themselves and their families, making a small co-payment. North Pacific managers are offered strong performance incentives based on hotel operating results, departmental operating results, guest satisfaction scores, employee satisfaction scores, and internal audit results.
Managers can earn a percent of their base salary as bonus.
Satisfied employees are becoming an excellent recruitment force. Employee referrals that lead to new hires earn bounties as well. We provide our employee handbook in Spanish, and look for creative ways to communicate with Russian and Asian employees, as the workforce on the West Coast becomes even more diverse. Rick and his team are looking for ways to develop this diverse workforce, such as providing ESL classes to workers and their families.