Dialogue is conversation with a purpose. The art of SAR interviewing can be expressed as getting information in a timely manner, from a distraught or distressed person, and leave them feeling better than before the interview. To do it right, try to see from other viewpoints. Impartiality in listening to points of view is a great aid in the making of good judgements about what is being discussed, and this requires that we honestly to see things through the other person's eyes. It quite possible to form and hold a strong opinion of our own and yet realize that it is after all, only one point of view.
Good dialogue requires common substance, a topic, and a lots of goodwill.
When you listen attentively you may learn about options that are not at once visible. You listen to the facts, but you concentrate on finding what they all add up to. If you are too busy thinking of what you are going to say next, you miss the points and end up in the confusion of a completely unrelated line of talk. After successfully dealing with crisis you are strong However, sometimes there is a temporary inability ot cope, and help is needed.