Topics include communicating effectively, assertive behavior, teamwork, conflict resolution, and work ethics. Students will gain awareness of their individual work styles and how to work effectively with people with different styles in a diverse workplace. Specific techniques for coping with job stress, and managing anger in the workplace also will be emphasized. Class activities and assignments will stress practical application of skills. Assertiveness skills are taught in a two-stage process.
First stage defines assertive behavior.
Includes pinpointing and describing assertive and non-assertive behaviors. Second stage, learn how to behave assertively. Includes deciding when to be assertive and practicing these new behaviors. Topics include recognizing, managing, and modifying causes of stress, altering individual perception of stressful events, and modifying the stress response. The symptoms, causes, and forms of depression will be described, including methods of treating depression.