When families ask for something a professional cannot provide, it would be helpful if they explain the reasons why rather than just say no. Families sometimes ask about a new diagnostic or therapeutic procedure that a professional may consider to be strange. It is important to find a way to meet in the middle in a way that is consistent with the values of both the family and professional. Help families develop a dream for their child by validating the potential of the family and the child. If something is opposed or differs from a professional value, don't shut the family out, they will just go to someone else.
Families are eager to share what they are learning.
They can save professionals a lot of time and energy by locating all types information needed. If the professional strongly agrees or disagrees with something, they should tell the family why. The family should not feel belittled or judged. This offers the opportunity to develop solutions and find answers together. Each time a collaboration is successful, no matter how big or small, it makes the pursuit to achieve a common goal more attainable for all.