Gathering Information - The first step of a mediator is to gather information about the disputants and dispute. Email, online conferencing, and multi-user calendars are types of tools which may be used in this phase. Organizing Information - Mediators and disputants have a mutual interest in clear understandings of narratives and their facts. Identification of core issues and interests by mediators is critical to finding a common narrative from which to construct possible outcomes. Issue Weighing - Disputing parties attach significance to particular issue variables identified and organized above, this is designed to help parties identify a solution set which will satisfy their core interests, as well as provide variables with which to bargain.
Email has advantages and disadvantages.
A main objective is to move beyond email and take advantage of the graphical and interactive powers of the Web. The Center recognize that email is a widespread, appropriate, and efficient means of communication for many purposes. Its rapid growth is evidence of its value and there is no reason not to rely on it when appropriate. Yet, email is a form of communication that has limits and, as a result, should not be the exclusive focus of online dispute resolution product development. Some of the tools envisioned reflect the Center's search for pictures, images, and charts that are indeed worth a thousand words.