Let your story be hard on the problems and respectful towards the people. Your method of enquiry can take them towards the preferred approach of problem-solving. Co-operative Power Level the playing field by giving the powerless a voice. Don t let power be the yardstick by which a solution is chosen. Without denying the problems, the genuine struggle towards answers is the stuff of any good novel.
Happy endings sell well too.
Managing Emotions Exposing how each party feels can be helpful. Each party needs to be heard, and the media coverage should not inflame the situation. Therefore, treat the emotions as symptoms. They are guides to where the real problems lie. Look at the clashes of values, needs, scarce resources etc that are causing the emotional response.