Stacy Wright, program manager of Thunder Mountain Evaluation Center in Sierra Vista, Ariz., which tests equipment for federal agencies, subcontracts out work to NTMI employees. The agency now uses up to 20 employees at a time. Doan's strategy also contains overhead. Take legal fees. NTMI has only one marketing person.
Employees get bonuses for winning new work from existing customers.
Even our receptionist has bought in business. The company now has eight Agriculture Dept. contracts, vs. three in 1998, generating 20 times the revenue, says Leine Whittington, who manages NTMI's contracts for Agriculture. Low turnover cuts recruiting costs and overtime. Flexible scheduling helps retention too. Doan works 9 a.m. to 6 p.m. five days a week.