Our video clearly demonstrates how quick and easy the rack is to use. The best way to overcome this barrier is to set up a demonstration and let people try it without any instruction. Sportworks always has a full spare parts inventory and is ready to respond to immediate needs. Our standard warranty covers parts and labor for one year, and we have yet to see any major bike rack warranty issues. Public transit agencies deal with this potential situation differently.
Many agencies put disclaimers on their marketing and instructional information.
Further, the driver looking down on the rack is somewhat of a deterrent to a potential theft. Our agency is concerned with the bicycle racks interfering with the bus washers. Sportworks has racks mounted on thousands of public transit buses all over the country. Only four separate bus washers have challenged our engineers. A careful look at the washer or a slight modification to the bike rack has eliminated the problems with all four of these washers.