This techguide provides common solutions to these problems and a general framework for troubleshooting. General problems when capturing video Your first step is determining whether the problem is caused by Premiere, the video-capture card, the operating system, or the hardware configuration. This can make it hard to identify the source of a problem. If the manufacturer of your video card included Premiere settings files along with the other software included with the card, you can simply load the settings into your project. Make sure you're using the most current driver for your video-capture card.
Drivers are frequently updated.
Contact the manufacturer of your video-capture card to see if a more current version is available. Most manufacturers operate Web sites from which you can download current software for your video-capture card if you have access to the World Wide Web. If you find that the problem only occurs with the video-capture card's codec, check with the card manufacturer to see if they have updated the codec. Capture cards often use a proprietary codec that lets the card share the workload with your computer's central processing unit. If the problem is related to capture, playback, or export, try using software other than Premiere to reproduce the problem.