As in all relationships it is built mostly on trust and expectations regarding what can be implicitly counted on, a psychological contract. And, as in most relationships, these basic expectations free both parties to give and receive knowing that they can count on the other. People consider the nature of their treatment by others when determining if fairness is present and can be trusted. Each person in a relationship views the other from his or her personal perspective. In the workplace the organization is represented by or presented to employees by supervisors.
Employees view the organization through their supervisor.
In turn supervisors view the organization through their supervisor and so on. It is mostly the supervisor that explains the organization to the employee and explains the employee to the organization. Based on this research, supervisors, through the supervisory relationship, are the only logical catalysts to creating an organization that excels. It is the quality of supervisory relationships within an organization that causes its employees, including its management employees, to excel and go beyond. When trust between a person and their organization is high their relationship's balance sheet has high assets causing the employee to freely give and to seek to find balance in this exchange by working harder and putting in extra effort.