Difficult, due to the language. The permit information was in English which Hernandez speaks. But her Spanish is better. She stuck with it, got the paperwork done. But many Spanish-speakers do not.
Every business has to start with filling out a permit application.
But this is just the start. Then depending on the type of business or the work needing to be done, a business needs any number of permits to comply with the code, and get the green light from the city. It's a paper barrier that leads many Spanish-speakers to open without a permit. They are always at risk of being shut down. The city decided it's time for this to change.