Adopt the User's Perspective Effective design starts with adopting the user's point of view, which is often difficult to do. Application designers tend to see an application as the implementation of functions . In contrast, the user sees an application in terms of its interface .
Good design is rooted in an understanding of the user's work.
A well-designed application solves users' problems, makes their work easier, and offers them new capabilities. The two most effective ways to understand the user's work are to involve users in the design and to be a user yourself. Input from users can help determine both appropriate functions and methods for presenting them. Involve users as early as possible in the design process because, as the design progresses and the schedule closes in, the possibilities for design change decrease. You do not need a working prototype to involve users.