A candidate must have a college degree, should have very good communications skills and the ability to analyze and solve problems. Some travel is required. Technical Writer Compile and produce internal and external documentation for financial services products. Documentation is in hard copy and electronic form, with more emphasis on electronic in the future. Electronic documentation will take the form of RoboHelp files and PDFs.
Documentation consists of product user manuals and some technical manuals.
Much of the initial documentation requirement deals with material that has already been written. Going forward, there will be considerably more writing, editing, and packaging. Over time, ITS will be looking to develop more content over the web with a knowledge base and more electronic access to written materials. This will include FAQs, user information, technical information, and sales information. The candidate should be bright and a quick learner.