Agencies were instructed to ensure that their goals address these issues. The key here was to focus on major activities and not every function an agency performs. Define objectives for those service areas. These are outcome-based statements of specifically what will be accomplished within the budget year. Identify indicators that measure progress on objectives.
Indicators are the first-level data for reporting performance.
The types of indicators that make up the family of measures include inputs, outputs, efficiency, service quality and outcome, the definitions for which are included in the manual. Many staff hours were dedicated throughout the County to transition to the more results-oriented model. Other jurisdictions recognized for their performance measurement systems also noted a lack of data in the early implementation stages. Future iterations are anticipated to reflect refinement of measures and more complete data. Another important consideration that should be emphasized is that performance measurement is an ongoing process.