I agree with Mr. Wiegand partially because I think that some people know why other people read. The problem is that the number of people is very small.
Documentation science is a very recent thing.
These problems will undoubtedly be solved as documentation science advances. To find qualified personnel implies the quick advance of documentation science. Be sure to include your name and affiliation. Legitimate requests for anonymity will be honored. The Chronicle maintains Colloquy as an open forum where readers can comment on issues.