At BankBoston, Interaction Associates has offered courses in leadership, facilitation, and teamwork. The course focuses on teaching managers how to build collaborative organizations while maintaining their leadership. What organizations are asking people to do is so much more complex and varied. She says company leaders, all the way up to board chairman, are returning to the classroom to learn how to cope in the new environment. Interaction recently worked with a manufacturing company where the chairman and president went back to school to brush up on their own collaboration skills.
Leadership has to model skills to foster an environment of change.