I know they must really care. In the world of tech support, free is rare. Accurate and free is incredible. My company would have had to pay to get support from our OS vendor. As it was they still had to pay me to sit there and sift through a pile of files to figure something out.
Free software is the best kept secret in professional computing circles it seems.
It seems to me that free software is better because it is not encumbered by all of the trappings of the commercial universe. While other software vendors are fighting piracy or antitrust suits, FreeBSD is kicking out release after release of great enterprise ready software. Though I am know where near as knowledgable or experienced as some people on this list, I have decided to become a FreeBSD crusader. FreeBSD as the solution. Thank you for a great product and a great community.