Talk first to the director of nursing, the social worker, or the administrator of the facility. In most cases, they can resolve problems to your satisfaction. If the situation continues to cause you concern, you can seek assistance from one of the government agencies that safeguard residents in licensed facilities. State law guarantees residents and their advocates the right to voice complaints without facing the threat of punishment, discharge, or reprisal. To report a complaint, call either the State Department of Health and Senior Services or the Office of the Ombudsman for the Institutionalized Elderly .
Every complaint is investigated.
The name of the person making the complaint remains confidential. People who file complaints do not have to identify themselves unless they want to receive a report about the findings of the complaint. Volunteering Almost every long term care setting welcomes volunteer help, and many run volunteer support groups. Volunteer activities differ from setting to setting, but they may include assistance with resident activities, planning special meals, or weekly visits to residents with no families of their own. Your involvement will benefit not only your loved one, but the other residents as well.