We will continue to add additional processes and protocols to the measurements, until we can assure all of our physicians and patients that they can expect a consistent high level of quality for every service at every location. We have also given an intense focus to improving patient, physician and Associate satisfaction scores at each of our facilities. We have worked hard to improve the surveying methods, and to set targets for measurable improvements. This year we are introducing our Service Guarantee Program, which will set our system apart from other health care systems and drive improved service excellence. Business literacy We continually monitor our financial stability, because this is the foundation that allows us to expand our services to the poor and underserved, improve existing services and pay our Associates fair and competitive wages.
Financial stability is also one of the most visible public indicators of strength.
While that loss was substantial, we were able to offset the loss with investment income and show an overall positive bottom line for fiscal year 2000. Now I am thrilled to report that our system earned an operational profit in January of this year. We are well on our way to realizing a positive financial return on our operations by the end of this fiscal year, which ends June 30, 2001. Our benefit to the communities we serve has continued to increase. In December 1999, we also established a Community Direct Lending and Investment Program to provide low-interest loans to support community initiatives in underserved areas.