After the Northridge Earthquake, Cell phones were the only commercial system that stayed up. Ours did not. There has been a lot of talk about how cell phones will replace Ham Radio because everyone has a phone, and our use in an emergency will be reduced because of it. Radio was the only communications out of some counties for a while. Otherwise valuable time will be wasted making the determination which radio will work on the associated antenna.
Headsets can be both a blessing and a hindrance.
Credentialing and facility orientation needs to be standardized at similar organizations such as hospitals. Facility security personnel, in some locations, are unfamiliar with the radio team and its purpose. If you have equipment installed in places like school districts and fire stations etc., the effort must be made to inspect and operate the equipment on a regular basis. This will avoid comments like, that radio has not worked since shortly after it was installed. Additionally, operating instructions need to be available for each radio.