Dealing with a plaintiffs' lawyer. Dealing with personal injury defense counsel. The evaluation and settlement of the property damage claim. Arbitration and mediation and the claims representative. Insurers can avoid training their staff.
Insurers can continue as they have in the past.
Defense of those suits will be enormously expensive. In some of those cases, judgments will be entered for punitive damages equal to a small percentage of all of the assets of the insurer. The cost of implementing a training program to create a claims staff dedicated to excellence in claims handling will be less than 1 to 5 percent of the amount the insurer can expect to pay in a single bad faith judgment. Insurers must recognize that the system has changed. The world will be different in the year 2000.