The objective of this course is to improve the understanding of the operations function of service organizations. Focuses on the role and nature of service operations, the relationship of operations to other business functions, and develops skills and provides techniques for the effective management of service operations. Topics include service design, bottleneck and layout analysis, capacity management, work force management, and quality management. Human Resource Management Course covering the major areas of the management of human behavior in work organizations. Consideration is given to such aspects of strategic and human resource planning, design, and management of workteams, staffing, training and management development, organization development compensation, and employee labor relations.
Emphasis is on the application of theory and research to the solution of personnel problems.
The emphasis is on developing human resource strategies that are integrated with firm business strategies. Covered are methods and techniques used to forecast and plan for organization structures and processes, work force population, employee contribution, and employee morale. Much of the course is organized around cases and simulations in which students make policy and program decisions for fictional organizations. Decisions are evaluated on the basis of their contributions to the organizations' human resource and business objectives. Among the topics covered are valuation of business, planning, obtaining resources, management of growth, and cashing out.