We use language to represent external reality and our subjective experience of it. Language is useful to the extent that we share vocabulary and grammar with others. If you've ever had the experience of being in a foreign country and being unable to understand the language, you have an idea of how important shared meanings can be. This section covers the fundamentals of English usage, a number of useful advanced language patterns, and the ways in which we use language to create and communicate meaning. Communication takes place in a specific context.
Effective communication requires an understanding of the purpose and audience in that context.
To be a skilled communicator, you will need to use an appropriate strategy and structure your messages for effectiveness. Your email, memos, and letters will be more effective when you use a number of specific techniques to meet your readers' expectations. Whether you are writing to obtain information, convey good news or routine information, or writing to persuade, the right strategy can make the difference between success and failure in both your business and personal endeavors. You will want each document you send to provide a good return on your investment. Depending on the organization for which you work, you may well need to write proposals, progress reports, justification reports, audit reports, financial reports, or any of a number of special report types soon after you begin working.