Duplicate effort wastes a lot of time in business.
For example, customers who want answers to questions may have to pick their way from shipping to a manufacturing plant to sales and even to management. However, companies can present a unified front and link all their customer-contact systems into one. The bill or statement is a major trigger for a customer encounter. Most of the call volume coming into call centres begins when a customer gets a bill and inquires about the service or an error. This is what our customers are telling us.