The integration of Artisoft's award-winning TeleVantage 3.5 software PBX and MoonFire's DialVision telemarketing application will provide a complete contact center telemarketing solution. This initiative will provide companies with an additional revenue-driving vehicle in addition to handling their telephony needs. TeleVantage provides intelligent call management, ACD functionality, a graphical interface, IP telephony, Web browser capability, and messaging features. TeleVantage easily scales up to 96 trunks by 264 extensions, ensuring that the system will grow with developing businesses.
Hyperlinks connect agents to all their critical information at the moment it is needed.
Because DialVision uses a standard Web browser interface, agents can change customer contact and management information from any location where an Internet connection is available. The application gives organizations a way to let multiple contact centers access a centralized database via the Internet. Combining the power and intelligence of the TeleVantage phone system with our DialVision telemarketing application creates a complete contact center telemarketing solution. Integrating TeleVantage with MoonFire's innovative telemarketing application offers businesses a solution that will handle their daily communications as well as their revenue generation campaigns. The trend toward open, standards-based phone systems has opened up a range of choices, allowing today's businesses to pick and choose the hardware components and applications that best suit their budgets and requirements.