Page layout is very attractive. You can navigate by mouse, tab or arrow keys, and speed keys. I prefer the latter, as they are faster. When I had difficulty doing a Save to Disk operation, the technical support staff was very helpful and agreed that the instruction book does not tell you how to reconfigure things to accomplish this task. The documentation for this program is extremely detailed and has lots of related illustrations and graphics.
Every possibility is covered.
Customers who call technical support may find the voice mail directions a little confusing, but once you speak to a technician, you will find polite and helpful people who actually call you back when they say they are going to. Compared to the cost of my book collection of Contemporary Authors, CLC, TCLC, DLB, etc. Not only does it allow more extensive searching with much greater ease, but it takes up no physical space, another problem many librarians face. Yes, perhaps I don't need the Dramatist section, but when a student needs something about Clifford Odets, I want to have it. More interestingly, perhaps the English Department will expand its curriculum to include more of these genres now that they know we have information available.