Meeting the Challenge VLC produced a web site quantifying shared innovations, best practices, and lessons learned from173 VA medical centers, and 600 clinics. That information became accessible to VA employees via the Intranet to the Veterans Health Administration. This met the challenge issued in 1997 by the Veterans Health Administration Deputy Under Secretary for Health, Dr. Thomas L. Garthwaite. Taking a step further, in June of 1999 the site expanded to include external customers via the Internet, allowing nationwide and worldwide healthcare organizations access.
Good ideas seem to spawn.
The Veterans Benefit Administration and the National Cemetery Administration saw opportunity to better serve their customers. They have joined with VLC offering innovations for best practices. Their accessibility and effort has greatly improved service to their customers as well as cost savings to their agencies. It's one of the features posted on the website. It allows the sharing of lessons learned from adverse events, as well as proactive actions aimed at preventing future occurrences.