All other Letter Of Renewals will be forwarded to the customer. If there is no response from a VAR organization on a renewal within 90 days of sending the Letter of Renewal, then Scala Technical Support maintains the right to offer an IC200 maintenance agreement to the customer at the time of a support phone call. The Letter of Renewal will list all the products the customer currently owns and will offer to pro-rate those products into a single maintenance agreement to be paid once a year. All consumer product support calls that are handled by Scala Technical Support will be by a Per Incident Fee agreement. IC200 customer may choose between a 1-year maintenance agreement or Per Incident Fee agreement.
Incident is defined as anything pertaining to a particular problem, question, or request.
Any subsequent emails, phone calls, onsite actions pertaining to that incident will be cover under the agreement. Prices for Per Incident Fee will be posted on the Scala Technical Support web page. Print support policy .