Our memory banks want us to release the tapes on which are reminiscences of good and bad days with the deceased. Share memories of the deceased and encourage the mourner to speak of his memories. Listen and do not be put off by Silence. Be a listening ear and allow the silence to define the moment. Show your Humanity.
Humans are able to communicate on levels deeper than the verbal.
Hug a hurting person. Wrap your arms around him. When people are in shock or grief, words buzz by them. They bounce off like rain drops on a tin roof. Touch is very important.