The problem must substantially impair the use, value, or safety of the automobile. The automobile has been out of service for the same problem for a cumulative total of 30 days or more or the problem was not corrected within a reasonable number of attempts. The Attorney General is charged with the responsibility to see that manufacturers set up and maintain arbitration systems which follow state guidelines and which are fair. This does not mean every result by an arbitrator will be the right result. Instead, the Attorney General reviews the overall system to make sure it is run properly.
Many consumers dread buying a car, especially a used car.
Here are some typical questions your might have. Have the automobile inspected by a mechanic of your choice before buying it or signing any documents. You can request information about the previous consumer owner of a used car if the information is reasonably available. If the dealer tells you the information is not available, you should consider looking at another car. If you do obtain the information, call the previous owner and ask about maintenance and any previous problems.