It is also at the heart of good risk management practice. More generally, it is an essential life skill. For the most part, lawyers tend not to communicate well.
Good communication has to do with the understanding the recipient has of the communication.
By that I mean what he or she attributes to what you say. It has little or nothing to do with the actual words you use. A simple statement perhaps, and, yet lawyers tend not to take it forward into effective action. The busier they are the less likely they are to adopt good communication techniques to bridge the gap between them and their clients. When we communicate we are trying to make sense of the multiplicity of information available to us and decide on what is relevant to the issue we are addressing.