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A new feature on mobile phones is causing text message enthusiasts to get bills that are larger than expected each month, making it look as if they are being double charged. The standard text message has a limit of 160 characters, which is one reason why people have developed shorthand for cramming more information into the limited space. The phone then splits the text into three messages to send separately. While this feature has appealed to many users, most of them are not aware that they will be charged more than once because they are technically sending more than one text message. A customer service manager for BT Cellnet admitted it had received calls from customers confused by the multiple billing.