Our technical support policies are put in place to offer you the highest level of service with your Pogo Linux System. Here are a few guidelines. When calling for technical support please have your order number and computer type ready. We can look up your computer by name but it will delay the process. If you plan on adding or removing any components from your system, you are required to contact technical support first so that we can OK the modifications and log them .
Email is generally the best way to do it.
This insures that you do not void your warranty by modifying your system. When there is a component failure on your system the policy is to send a replacement part. When the customer receives the part he is obligated to send the broken part back with a return shipping label or he or she can be billed for that part. When a system is totally dead we will perform a return to depot service where the machine is send back to our facility for repair. The turn around time for this situation is usually around 5 business days.