In Northern Ireland you can refer your complaint to the General Consumer Council. You can find useful consumer guidance on the Oftel website about the cost of calls on the Internet, how to deal with junk faxes and how to find out more about telephone code changes. To make a complaint about water quality, you should first get in touch with your water supplier. If you have a complaint about your water quality which you have not been able to resolve with the company itself, you can contact the Drinking Water Inspectorate and ask them to investigate your complaint for you. DWI's main job is to check that the water companies in England and Wales supply water that is safe to drink and meets the standards set in the Water Quality Regulations.
Inspectors carry out what is known as technical audits of each water company.
It is part of the Inspectorate's job to look into consumer complaints and investigate incidents which affect or could affect drinking water quality. If you have a complaint about your water company which you have not been able to resolve with the company itself, you can contact Ofwat and ask them to investigate your complaint for you. Its website has details about how to contact your local Rail Passengers Committee. The CCPS was set up under the Post Office Services Act 2000 and replaces the former Post Office Users National Council and the Country Councils in Scotland, Wales and Northern Ireland. The CCPS can provide advice and information on postal services and will deal with complaints where customers have been unable to resolve problems with their postal services provider.