This is a big step beyond yesterday's solution of fix the employee with training or discipline. These areas truly are a critical foundation for improved employee performance, but they are also not enough. We must do more. We are looking at personal systems factors outside of work as they impact employees, but still not looking hard enough at the system factors at work. Let's look at each of these in a bit more detail.
Information is critical for obvious reasons.
It starts with output specifications. People have to know what they are expected to produce. They need to get feedback. They need to be aware of policy and procedures and the reasons for these policies and procedures, and so on. Resources, again, is fairly obvious.