But if yours is an intrepid, forward-thinking company that wants its helpdesk to serve its customers and staffers well, while benefiting the bottom line, an arsenal of tools exists to help you. To view the Report card.
Helpdesks vary significantly in function and size.
The helpdesk arena is one of the last remaining competitive software markets. Almost 200 vendors sell products for helpdesks of all kinds and sizes. Traditionally, the market has been something of a three-layered cake. On the bottom are the relatively inexpensive products that run on standalone desktops or LAN servers and provide basic call tracking and reporting. They typically contain a plethora of additional functions, including expert systems.