During the knowledge engineering process, the expert and the knowledge engineer walk through the process and separate the relevant procedural knowledge from the trivial. The focus is on the procedural or process domain and the organization and sequencing is based on the expertise of the domain expert. After a top performer or process expert has been identified, LearnerFirst utilizes methods for eliciting and re the expert's intuitive and explicit knowledge. Researchers at LearnerFirst have discovered that performing any intellectual task or solving any problem requires a certain set of elementary knowledge units and operations. Specifically, the information is communicated to users as guidance and support information via a software application.
Guidance is information about how to actually think through the process task.
Support information is information to enhance understanding. The software application's user interface varies in relation to the task that needs to be performed and the user's individual preferences. Beneath the surface of the user interface, there is a database that successfully holds guidance and support information according to three primary levels of abstraction. Thus the application is designed so that it can continue to evolve or learn. There are several major benefits of the harvesting system.