Dependability, a sense of responsibility, maturity and good customer relations skills are also needed. There are two ways of getting the job. Some hotels have a policy of promoting from within. In some hotels, trainees start as switchboard operators and key clerks, information clerks, or mail clerks. A Hotel Desk Clerk may advance to chief room clerk, assistant front office manager, front office manager, sales and promotion manager or hotel manager.
Experience is important for upward mobility.
Top managerial posts usually require many years of experience and specialized training. Employers prefer a college education for management training positions. Desk Clerks may improve their opportunities for advancement by taking college courses in general business. Home study courses are offered by the Educational Institute of the American Hotel and Motel Association. Courses in hotel operation are offered at many private and public schools.