He says he is sometimes reduced to tears by audience comments. I can understand. The Dhai Akshar audience was dripping acid. Several minutes before the film finished, people started making an exit. The theatre experience is an education.
Filmmakers sit in their ivory towers creating visions but few check out the ground reality.
If the story hasn't grabbed them, locations won't either. If they are bored, they exit the minute a songs starts, whether it's shot in Switzerland or Dharavi. There are ceetes if they like your work and gaalis if they don't. And if they really, really like it, then they come back for more. It's the only way to see a movie.