The thesis is a collection of one Licentiate thesis, four conference papers, and two research reports that have been integrated to a whole. The objective of this research is to discuss how the concept of flexibility can be used in information management. The problem of the research is that planning concepts in this area are not aimed at the problem of changing environments. As a solution to this problem, a planning framework designed using the concept of flexibility is presented. The framework is focused on the information needs for the support of flexible action in an organisational context.
Flexible action is assumed to depend on a balance between change and stability.
Further, how this information is handled in systems and the technology that is used in the process will affect the action. The framework also aims at balancing the abilities of information systems and information technology of promoting both change and stability. The outcome of this report is a discussion of a planning framework focused on flexibility for development of information systems that are useful for organisations in changing environments.