Many disconnections are caused by this type of inactivity. Most users are not aware of this fact, but simply scrolling up and down a web page does not cause traffic over the Internet. Our 20 minute inactivity disconnect policy is standard in the Internet industry. Some subscribers endeavor to sign on from two separate computers, at the same time, and with the same username and password. In these instances STI's monitoring software will disconnect all parties logging on simultaneously, and will tender an e-mail to the customer detailing this violation.
Inexpensive modems tend to be unreliable.
V.90 technology is still evolving. We may be able to arrange a test of your computer with a reliable modem to see if the modem is indeed the problem. For those of you who own respectable modems, but still have problems, there are other areas to check. Many users find that their home's telephone wiring is of poor quality by having a simple test performed by their telephone company. Poor wiring will induce noise on your connection, thereby forcing your modem to negotiate a lower baud rate.