It is proved that those companies that have web sites have higher awareness level and higher demand for their services. International customers, clients, suppliers, dealers, and agents are more likely to deal with companies that operates online as the internet offers a more reliable communication medium that facilitates the business communication and time value. Yemen launched the Internet service in 1996, through the only service provider TeleYemen who has a monopoly contract with the Yemeni Government. This company started by making a complete market study to see how this service will be accepted in Yemen. This study was prepared by a Yemeni computer engineer who informed TeleYemen that the number of interested users will reach up to 9000 users at that time, but the ISP did not go with study and started to implement the system to cover only 1000 customers at the first year.
Few people speaks English, which is mostly used on the Internet.
The Internet charges compared to individual's income are very high, also students cannot afford it. Internet Cafes solve these problems by offering even lower charges for the service. Help desk does not response immediately to request from the users, and some times they have no answers. At the society's monthly lecture held last week Henderson reflected on his posting to Yemen and said that his wife and he would return in October to see some of the places they missed'. Mareb and Saada fall into the last two categories.