The Claims Department recently completed conversion from a paper file system to document imaging. All claims documents, including medical bills, are now viewed through an online computer system. Procedures that worked fine in the paper world can create problems with document imaging. Follow these helpful hints suggested by the bill payment specialists in MAP to expedite the payment process. Clarity and uniformity are critical when documents must be scanned into the computer system.
Hand written superbills or reports can be difficult to decipher.
Multi-page bills can complicate the process. Keep all charges for a particular date of service on one page - don't carry over some charges to the next page. Also, don't combine charges for different care givers on the same page of a bill. Medical bills and reports are scanned and indexed separately. When submitting charges for an independent medical exam, be sure to use the billing form and pre-paid envelope provided by the Fund to expedite your payment.