Periodically review and discuss with your employee the standards of performance for his or her job and your expectations. Ask your employee to do periodic reports and share them with you for discussion. Obtain feedback from customers - in writing when possible. Perform routine spot checks of the employee at work. This process should be clearly understood by everyone and applied fairly to all.
Feedback is influential.
During the performance appraisal period, provide feedback about performance regularly. When employees receive feedback that is timely, frequent and specific they are more likely to understand what is expected of them, to repeat successful performance and to improve their work when necessary. Feedback which describes observed or verifiable behavior and facts is different from feedback which evaluates the person based on assumptions, interpretations, generalizations and judgments about what the behavior or facts mean. That was a very poor report. I wish you were more committed to doing a good job.