Let the Pretender Alpha Dog define the problem. Thank the speaker for his observations and tell him you are in complete agreement. Then present the concrete, positive steps you and your team are recommending to correct things and restore a smooth running operation. Focus on the future, not the past, and how working together as a team will help you turn this around into a positive event and help all of you to work together better in the future. Focus on getting beyond the current problem and eliminating the stigma for those at fault, bringing them into the circle of those who will correct the problem and restore good order.
Leaders inspire and point the direction.
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