Role conflict occurs when a person perceives incompatible messages from role senders. End up with multiple roles with conflicting goals. Goal conflict is when desired end states appear incompatible. Interpersonal relations in the organization can be a source of stress or a factor in reducing stress in organizations. Hardiness is described in the text as a personality style characterized by commitment, control and challenge.
Hardy people are less likely to have a negative response to stressors.
Dr. Joanne Ciulla believes that we have oversold work. Work is work and you should not have so high an expectation. Most work cannot give meaning. Look to your family and community for fulfillment. Uncertainty and the perceived lack of control heighten stress.