By contrast, ServiceWise server support is limited to Windows NT, and Web deployments are limited to Microsoft's Internet Information Server. Only minimal training costs will be incurred before administrators and end-users can be productive. You can use ServiceWise to fulfill a number of different customer-related functions. Your sales personnel might use the product to monitor customer activity, search the knowledge base, or have an online conversation with a customer and a support representative. ServiceWise also provides useful functions for customer-support managers and staff.
Managers can quickly check on open issues at any given point in time.
The ServiceWise administration functions are flexible and powerful. I was able to make certain customer-support fields mandatory, while making others read only. Companies that need to improve customer-support functions without making a huge investment should give ServiceWise a look. ServiceWise is a full-featured solution for service organizations that want to improve customer relations through improved efficiency of support and customer service functions. InfoWorld Media Group Inc. Return to News list.