The one-day HIV Customer Service curriculum is designed for health care workers and support staff to give them basic understanding of customer service skills, service recovery, telephone skills and aggression management. Staff are encouraged to attend to learn more about how to meet the demands of this challenging patient population. Approved for 8 contact hours. Prepares nurses to identify cardiac dysrhythmias. A review of cardiac anatomy and physiology is followed by a description of the conductive pathway and myocardial action potential.
Emphasis is placed on correlating the effect of the dysrhythmia on actual myocardial function.
Treatment modalities are also discussed. Approved for 17 contact hours. EKG Preceptor Workshop Prepares experienced nurses for the preceptor role. Participants discuss the role of the preceptor, phases of the preceptorship, teaching and learning methods useful with staff in the clinical setting, as well as appropriate strategies to manage situations commonly encountered in preceptorships. Course faculty includes experienced preceptors.