The Billing and Collections Sections are responsible for the generation and collection of the Utility's Municipal Services Bill. The Distribution Section of the Milwaukee Water Works maintains and repairs the Water Distribution system that allows for the delivery of potable water for consumption and fire protection. Preventive maintenance is the single most important activity that will preserve the integrity of the system. Prompt, high quality repairs are the second. Distribution employees conduct preventive maintenance and repairs of the underground infrastructure in the City of Milwaukee and retail service areas of St. Francis, Greenfield, and Hales Corners.
Main breaks can occur at any time of the day or night weekends and even holidays.
Our first line of response from the Water Works 24 hour Control Center is the Field Investigator. There is always a Field Investigator on duty prepared to react immediately to investigate a report of a leak, or help a customer with a water-related concern. The Water Distribution Supervisors on call respond to organize a repair crew if needed and provide assistance in obtaining materials, supplies, and necessary maps and records to expedite the repairs. Distribution employees professionally and efficiently complete repairs in all types of weather conditions, including the frigid winter months of December, January and February. The repair crews conduct the necessary repairs at all hours of the day of night no matter the conditions, providing quick courteous response to our customers.