Nevertheless, in-person visits increased among all users compared to the 1995 survey. In fact, 70.3 percent of undergraduates responding to the survey indicated they visit the library in person at least weekly. Steve Hiller, co-chair of the survey task force and Head of Science Libraries, is not surprised by undergraduates reliance on the Web. Entering freshmen are more savvy about using Internet resources and the Web, they grew up with it in high school. He believes future surveys may not even be able to separate library resources from Web resources.
Faculty members are most likely to access library information and materials remotely.
When queried on satisfaction with library services, all groups of users ranked assistance by librarians and library staff highest, with reshelving, course reserves and article delivery close seconds for faculty and graduate students. They work very hard to provide the level of service our faculty and students expect. Bengtson acknowledges that UW Libraries faces budget constraints in allocating resources, both traditional print or electronic, but survey results show UW Libraries has risen to the challenge. We continually try to balance. A knowledgeable staff member or a good librarian can compensate at times for deficiencies in the collection.