All kinds of sacrifices, including monetary. So this involves serving my country. On what made Herman Miller a leader in quality management. I think what made it special is we continually struggled with aligning our beliefs, our mission, our strategies, and our structures, and as we struggled to align those we involved every single Herman Miller person. Leadership's role was really to create a shared vision and involve everyone to provide input into that vision.
Hunt says communication was the key to involving all employees in the organization's improvement.
Each month top managers composed a video tape describing the company's progress toward strategic goals. I think it's the point of view I just outlined. My approach is to get as many stakeholders to partner in the journey as possible. Hunt indicated she intends to reach out to the private sector for help in furthering quality management in government. I've got a tremendous network of people throughout the country who have been on this journey, who are willing to help, and who see it as their duty and responsibility to help.