Each open case carries a date sensitive code to ensure that action is completed in a timely manner. Interface provides services nationwide for large and small businesses. Interface works with many Plan Administrators in managing the mental health portion of their clients' health plans. Interface's average turnaround time for reviewing and re-pricing insurance claims is less than 3 business days. Interface's program is a full broad-brush EAP including counseling, legal, financial, and other assistance on a nationwide basis.
Interface maintains a high client retention rate with positive growth every year since inception.
In over 10 years of operations, Interface has never had any legal action brought against the organization. The average annual EAP utilization rate for all of Interface's covered employees is 9.5 percent as compared to the national average of 5 percent for EAP services. Program promotional materials are provided including tri-folds, payroll stuffers, posters and custom videos. Interface has a proven track record of controlling health care costs while keeping the patient's best interest in mind. We bring the clinical knowledge along with the business and systems experience to manage the quality and timeliness of all services.