Several of the new and existing UPS services can now be combined. With the new subsidiaries, UPS now has the potential to lease call center capacity to a customer, handle the logistics and related information exchange for all transactions, and then provide fulfillment and shipping to the customer's customers. UPS has, through creative deployment of its core competencies, taken on greater pieces of the value Web in B2B e-commerce. UPS has been able to make tremendous strides because of their open and consensus-based company culture. The company is still 99 percent employee-owned.
Executives are willing to listen to ideas from any employee.
There are informal and formal ways to bring ideas forward, and employees are encouraged to do this. UPS also seeks good ideas from their customers and partners as well. It's all about being willing to listen to an idea, regardless of the source, and then having the business savvy and commitment to implement the best ideas. When the e-commerce team started inside the company in 1996, team members from different functional areas were able to get the resources they needed to move forward because the highest levels of management were committed to the cause. There is also a more formalized process for employees to bring forward ideas.