Participants also form study groups made up of three to five students who meet outside of class to work on assigned individual and group projects. The Certificate in Human Resource Management is an 18-credit program that addresses issues that the HR employee faces daily, from legal matters to staff recruitment and development. The program focuses on practical applications and techniques associated with the principles of human resource management. Students in this program will learn practical solutions to critical issues that impact the workplace every day. A course based upon the utilization of social style analysis for the improvement of interpersonal effectiveness in management and selling situations.
Emphasis is given to consumer objectives, demonstration strategies, and closing techniques.
An introductory course on the theory and practice of effective negotiations. Special focus is placed on the psychology of negotiations, planning for negotiations, and bargaining techniques. This course revolves around the functional role of a sales manager in the overall organization. Recent trends in the field will be reviewed, along with implications for service and manufacturing organizations, and government. Additionally, this course will consider Continuous Improvement as an ongoing process through quality control.