Two days before the trip, the employee decided the accommodations were not reasonable. He attempted to contact his manager but she said she was too busy to talk. The employee then made arrangements for significantly more expensive assistance for the trip. The Court held that it was reasonable for the employee to escalate his requests for accommodation, and that the employer had failed to enter into an interactive process with the employee to identify what was reasonable under the circumstances. The Manager's Guide to Preventing Employee Lawsuits to learn more about preventing work place discrimination.
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