Provide technical support for customers running their own SiteScope installations. Drive improvements to our tools, products and NOC operations based on customer feedback. Work with our software engineers to provide technical support to our customers. There is opportunity to grow from this role into the Field Engineer role. Familiarity with Internet concepts.
Exceptional people skills for interacting with customers on the telephone.
This sales position focuses on upsell and account development with current Freshwater Customers, as well as inbound requests from new Freshwater customers. You will work closely to manage the current list of available customers. You will be rewarded for client satisfaction and enrichment sales. Maintain quality relationships to retain clients and win referrals to new clients. Understand our clients' changing business and technology issues and needs.