We recognize outstanding and courageous staff service. We encourage the pursuit of creativity, innovation and professionalism. We promote the application of best practices in our work. We invest time and financial resources to ensure that we keep pace with new knowledge, maintain high levels of competence, and continuously learn from the results of our undertakings. We anticipate and respond to changes in our environment and in the needs of our clients, stakeholders and partners.
Managers ensure that responsibilities and outcomes are clearly defined and assigned.
Managers demonstrate due care in the acquisition and utilization of resources. Staff at all levels are accountable for the prudent stewardship of the human, physical and financial resources entrusted to them. Staff at all levels, and especially managers, are accountable for the achievement of results and SHD objectives as assigned in their units. Staff at all levels are accountable for the responsibilities assigned to them. Managers appropriately consult and communicate their intentions and the criteria for their decisions.