With consent, information about the member is given to the family. Telephone calls from family members are always welcome. Each member in HomeSafe has a personal nurse manager from the University of Iowa College of Nursing and Hospitals and Clinics. The nurse health manager will be assisted by nursing students and nursing assistants. All staff receive complete background checks and are specifically trained to support older persons in their homes.
HomeSafe membership begins with a comprehensive health and home assessment.
A plan of support services is developed with the older members and family. The information is compiled in a personal health record for the member and family or friends. Telephone contact with a registered nurse is available 24 hours a day, seven days a week, for either the member or family members. If the member, family, or nurse health manager wants to change the type of membership, it may be re-negotiated at any time. The Personal Record also includes an outline of contracted services and a schedule of visits by the nurse health manager and other appointments with space to record health data and any questions to ask the nurse or other services provider.