Bruton decided to roll it out statewide, and the system was instantly swamped by a caseload larger and more complex than officials anticipated. Families say the apology comes too late. Choices, priorities Critics say Bruton has also failed to hire strong, creative managers. One of his most recent hires was Iverson Riddle, the state's new mental health director. Riddle wasn't popular among some families and patient advocates because he spent most of his career working in a state institution and has little experience with community-based programs.
Lawmakers question other staffing decisions.
At a recent legislative meeting, department officials unveiled a new organizational chart they said would greatly improve the state's mental health system. Titles changed, but in large part the same employees continued to hold top posts. He has never done that. Disability advocates cite other concerns. Now problems are so severe that other state officials are urging immediate action.