The full results of the governmentwide survey are scheduled for release later this month. Percent Positive 1. There are service goals aimed at meeting customer expectations. Internal Revenue Service 90 2. There are well-defined systems for linking customers' feedback and complaints to employees who can act on the information.
Managers communicate the organization s mission, vision and skills.
NASA 74 4. My immediate supervisor has organized our work group effectively to get the work done. NASA 67 5. At the place I work, my opinions seem to count. NASA 73 6.