Based on my extrapolation of research done for the European Commission, I calculate that Information Technology will create a demand for about three million jobs worldwide by 2003. Latin America has a good share of this demand. Companies and governments will need to invest in the training of their workforce. Speaking about intellectual capital, as you know, intellectual capital will never diminish. Instead, it will replenish itself.
Intellectual capital attracts monetary capital.
India is a prime example. They developed their intellectual capital in the emerging industries of the electronic world. This is the most critical, most important, most profound impact of the Internet on our business, whether we are in telecommunications, banking, retailing or any other line of business. In other words, in the e-business, our customers become the centerpiece of our organizational structures and our business. Customer satisfaction means managing our customers' expectations, which, in turn, leads to customer loyalty.