Our consumer service personnel are available to help Utah consumers get answers to their insurance questions and to solve some insurance problems. If you feel you need assistance, we are here to help you. Our help and advice are free. Many large employers provide health benefits for their employees through self-funded plans, although many of these employers hire insurance companies to administer the plans.
Federal law exempts self-funded employer plans from state insurance regulation.
This means that our office can only offer advice and will generally have no authority over such plans or their administration. If your complaint does not involve a self-funded health benefit plan, choose the button below that best pertains to the type of insurance problem you have. If we need further information and time to research your complaint, we will contact you using the information provided. We will then forward our findings to you regarding our investigation. The complaint process usually takes three to four weeks.