Take legal fees. NTMI has only one marketing person. Employees get bonuses for winning new work from existing customers. Even our receptionist has bought in business. The company now has eight Agriculture Dept. contracts, vs. three in 1998, generating 20 times the revenue, says Leine Whittington, who manages NTMI's contracts for Agriculture.
Low turnover cuts recruiting costs and overtime.
Flexible scheduling helps retention too. Doan works 9 a.m. to 6 p.m. five days a week. The low-key life suits Doan's tastes. But I just see where they're spending their company's money. She's not impervious to the zeitgeist.