Specialization is an important part of that success. When the partners are in court, capable paralegals field many of their clients' calls. They have the experience to know when it's a matter that must be addressed by an attorney. When a message or a letter raises a red flag with the firm's secretaries, they too know how to respond. We've had many favorable comments from clients telling us that they feel that our entire staff really cared and was there to help.
Effective communication is, in fact, one of the firm's greatest strengths.
The partners send their clients copies of anything that comes in or goes out of the office pertaining to their case. Once, says Paras, someone complained about how much paper the firm was sending him. But when I explained that we'd rather he get too much paper than not enough, he understood that we were just trying to keep him informed. If there are problems, we'd rather that they get them out in the open. Candor works both ways, he adds.