Although individual requirements cause training programs to vary from company to company, there are several common threads that run through the successful programs. Successful training programs cover all affected employees. Obviously we train the line employees who test their wrist straps or place finished products in static protective packaging. But we also include department heads, upper management, and executive personnel in the process. The training will vary for these different groups, but awareness and understanding at all levels is key.
Effective training is comprehensive and consistent.
Training not only covers specific procedures, but also the physics of the problem and the benefits of the program as well. Combine live instruction with training videos or interactive CD-ROM programs. Effective training involves employees in the process. Reinforce the message with demonstrations of ESD events and their impact. Bulletin boards, newsletters, and posters provide additional reminders and reinforcement.