The knowledge crunch CIO Trapped knowledge is a waste of corporate resources. Increasingly, companies are turning to KM portals as an efficient way to capture that information.
Experts say portals offer a single point of access to multiple sources of information.
Here's an interesting whitepaper on the need for knowledge management solutions. It includes a description and evaluation of KM, along with a few case studies about companies who implemented a solution. The paper is geared to promote Serviceware's KM solution, but does provide some neutral insight into the technology. In this piece, you'll learn how to enhance your business by combining CRM practices with knowledge management strategies and business intelligence tools. In another great article from Knowledge Management Magazine, you'll read real-life stories about KM in the workplace.