Service is a mechanical function. It is about serving from the left, clearing from the right and not spilling wine on the tablecloth. It is about serving hot food hot and cold food cold. It is about timing. It is essential and you have to have it handled . . .
Hospitality is a human equation.
It is a personal gift of caring. It is about me taking care of you . . . because it is YOU, not because you're part of the 75 people who are coming through my station tonight. You never serve 75 people at a time anyway. You serve one person at a time in 75 different scenarios. It was printed on a card that was given or at least made available to the guests.