Most of the other activities contribute into this function. The work of lawyers and field researchers is complimentary and mutually dependent. Field researchers undertake outreach and fact finding roles. Their operation covers the various regions of Palestine, enabling citizens who would otherwise have not been able to reach our offices to submit claims in the form of sworn affidavits. They also periodically visit prisons and detention centers to examine their conditions and collect any complaints from inmates and detainees.
Lawyers undertake processing and pursuing cases with the competent authorities.
The Director-General oversees the work of the Department through regular meetings and some direct intervention in difficult cases. In addition to those formally working in the Grievances Department, a large proportion of the work of the lawyers and field researchers in other departments revolves around this function through the provision of legal opinions, research, and publicity. Such cases are deemed to be of public interest due either to their nature or to recurrent individual complaints. After admissibility is decided, solutions are first sought through direct, official letters of inquiry to the concerned agency or department. If no satisfactory response or outcome ensues, recourse is made, via further letters of inquiry and follow up, to higher administrative authorities up to the highest reasonable level according to the specifics of the case.