We're feeling the strain in terms of our growth. McCarran's passenger count has increased 20 percent in the last couple of years, he noted. McCarran had 33.7 million arriving and departing passengers in 1999, and through September the count is at 27.5 million, up 9.1 percent from a year ago. Walker said he wasn't surprised by the survey results. I think our airport is a very attractive airport, the quality of finish.
Ease of access is good.
I think our customer service, in terms of how our employees respond to customers, our employees are very helpful. While a few passengers have complained about confusing signage entering McCarran, Walker said it's mostly an issue for locals, since 80 percent of the airport's business is tourists. Car rental agencies have shuttles that take customers to their offices. The J.D. Power survey is based on more than 6,500 responses from frequent travelers who were asked some 70 questions about their experience at their home airport and two others with which they're familiar. I haven't been to Orlando in a while, but I remember it as a pretty nice airport.