A simple click can take the user to any number of wine reviews with recommendations. All of these benefits of using IT in interfacing with the customer can be used to increase revenues, aiding to offset the additional costs in the online grocery business associated with delivery. So the consumer has placed an order and the challenge is to deliver the products. Once an order is placed, time and cost become the key elements in delivering the product. The processing of orders and managing inventory are essential IT functions to help reduce costs.
Inventory management can help the retailers reduce produce and other perishable goods losses.
Seen as the largest cost difference between traditional grocery stores and online stores, optimizing the delivery and scheduling of orders through the use of IT can provide a tremendous competitive advantage.