We use the best materials available. If raw materials are off-quality they are returned. We do not have a quality control department. Quality is part of every employee's job. We do not have inspectors.
Every employee is an inspector, and inspects their work at every stage of manufacture.
We do not have quality control manuals or plans or other useless paperwork. We are not ISO9000 certified. We are not interested in Baldridge Awards. The paperwork required for ISO9000 certification adds to the cost of the product, not the quality. Several of our suppliers have obtained this certification, and their quality has gone downhill ever since.