N.C. He gives seminars, runs annual sales meetings, and conducts training programs on selling and customer service. Engagement with the customer is no different.
Engagement is achieved through questions.
Positive response to this question commits the buyer. Make people want to know you, want to talk to you, want to be approached by you, want to be engaged by you. First it is an emotional question. Second it's a thought-provoking question. In short, an engagement question.