Eligibility for welfare benefits and how to claim them. Homelessness and how to find a home. Debt and money management. Legal aid, court procedures and bailiffs. Employment problems and finding work.
Information enables young people to have more control over their lives.
We use the Citizens Advice Bureau information system which is comprehensive and updated on a monthly basis. This ensures our ability to give information about any subject, confident in the knowledge that the information we are giving is totally accurate and up to date. Many young people do not think they have a voice because they have never been listened to. This process helps clarify issues for them enabling personal growth and development to take place. All staff undergo training in basic counselling, the techniques of which are used both in interviewing and in support work.