I'm an engineer. The more I found I could do, the more I experimented and the more we moved forwards. The Main Screen from which a wide variety of functions are accessible. The system is remarkably comprehensive, tracking every stage of the business from the first call to the completion of repairs and invoicing. An incoming request for repair is booked from the main screen.
Every job has a unique identifier number, and a lookup file allocates an engineer to a job.
The system prompts the operator at every stage to ensure the fullest and most accurate data is held for each job. The function keys have pre-formatted statements for quick entering. If the customer requires the repaired item to be delivered back a courier charge is automatically added by the system. If the item arrived by courier also, the cost is included on the screen. The system can print out an estimate letter on hitting enter.