Communicating for Positive Results Communicating at the leadership level is critical to success. Leaders need to role model the kind of communication they expect their direct reports to use. Leaders need to keep others informed, be respectful, listen and encourage open exchange of ideas, build networks, orient newcomers, prepare and present information for those at the next management level and any other important constituencies. Each activity improves with experience and with insight into the best practices of other leaders. This is the skill essential for moving organizations forward today.
Managers play a key role in any change process.
Leadership skills are essential here including creativity, vision, communication possibilities, and engaging others in the process. They mentor their direct reports through performance evaluations and career guidance. Each of these activities requires specific skills. Tools and Techniques for Planning and Budget Development Managers should know how to develop a budget, how to identify and manage cost and quality issues, how to evaluate both the effectiveness of existing services and the need for new services. They should know how to prepare and present a cost-benefit analysis.