If you require an interpreter, please ask one of the ward staff who will be able to arrange this service for you. Access to an interpreter is through Swansea University. For people with hearing difficulties there is a loop system on the wards. All problems should be taken to up straight away with the person who is giving you the service. Most difficulties can be resolved quickly in this way.
Every effort is made to resolve complaints at a local level.
If not able to help you straight away, then that person will ask someone more senior to advise you. Telephone enquiries should, if possible, be kept to only one or two people, who can then pass on any information to the rest of the family and friends. Patient confidentiality will be maintained at all times and therefore the amount of information staff will be able to provide over the telephone will be limited. Any portable electrical equipment i.e. Shavers, Radios, Hairdryers, Curling Tongs, etc., must be handed to the ward manager on arrival for the Estates Department to carry out an electrical tests. The fire procedures are displayed in all wards and departments.