Dispatchers often fall victim to what is called the 300 Call Syndrome SM which results from receiving similar calls. The dispatcher begins to make assumptions and fails to listen to what the caller is really saying. This can be very dangerous since no two calls are alike. In domestic violence situations dispatcher listening skills are frequently challenged. The victim may be hysterical, speak softly or use codes.
Hysteria is confusing and upsetting to many dispatchers.
Callers may speak softly or use codes if the abuser is present or near the phone, both of these will challenge the call takers intuitive and communication skills. We believe so. The dispatcher receives the information. STEP II . STEP III .