The Computing and Telecommunications department developed and adopted its 1998-99 Strategic Plan in March 1998. The Plan provides the basis for activities in 1998-99, and is included here in summary form. We support the College in meeting its academic, administrative, and outreach responsibilities by providing quality computing and telecommunications solutions. To us, quality means reliable, simple, consistent, and technologically current systems and services, which are well implemented, well supported, and appropriately secure. Good implementation requires good communication.
Good support requires timely response and effective training.
Goals A Service Orientation. By June 1999, we will improve our responsiveness to customer service requests, as measured by the average time to close Help Desk calls and by Customer Satisfaction Survey. All requests for service will be tracked in Clientele. A Learning Organization. By June 1999, we will improve access to learning opportunities for our customers, as measured by the number of learning opportunity enrollees and by Customer Satisfaction Survey.