Salomao and several others said that in recent months they've begun replying to fewer e-mails and are getting fewer responses to messages that they've sent. Some of the e-mail jamming our boxes is, of course, unsolicited junk mail. It says the average online user received 1,746 e-mails in 1999 and will receive 2,052 this year. Much of the mail he sends requires no reply. But even when he expects a response, he says it's a good idea to be patient.
Experts do have a few tips for dealing with an unruly e-mailbox.
And even at home, experts suggest forwarding fewer jokes and attached files to build credibility with those you're sending to. Even then, some say e-mail may not be the best way to deal with an urgent matter.