If an arranged transportation is no longer needed, the Dispatcher should be given a 24-hour notice of cancellation. If failure to cancel occurs a second time the passenger will be responsible for mileage plus denied volunteer transportation for a maximum of 30 days. Services will again be provided only when passenger agrees to follow transportation policies. If failure to cancel occurs a third time the passenger will be denied transportation permanently. Transportation will not be provided for emergency health treatment.
Emergency equipped vehicles are to be contacted.
Transportation will not be provided to clients who have contagious diseases. Any concerns or complaints regarding a volunteer driver should be made immediately to the Transit Director. Passengers have no choice of assigned drivers. Drivers are scheduled according to time commitments. All efforts are made to have regularly assigned drivers.