Problem solving is an art that must be learned. Learn the life cycle of a problem, the seven steps of problem solving and why brainstorming really works. This unit explains the difference between activity and accomplishment, why goal setting is critically important, and how support groups can help people reach their goals. Training is the key to successful work teams. Yet, too often companies make training seem like punishment, instead of a well-deserved reward.
High achievers do have secrets.
One secret is that they prepare endlessly for situations that may never arise. Learn how to get what you want out of life by preparing for those events that can change your life. One of the keys is to understand why people act the way they do. Learn three things that determine how people respond to any situation and four strategies to get the most from your employees. We are what we are and where we are because of the words we have allowed into our minds.