Some physicians may feel they have to share too much authority with patients. Some physicians resent patients who arrive with articles and information from the Internet. Yet, better-educated patients are becoming the norm in this information age. It is the physician's responsibility to share information about how and why decisions are made and the patient's right to receive it. These patients prove challenging for even the most sophisticated communicator.
Firm boundaries are the rule here.
Make explicit ground rules and be absolutely clear to the patient what can be expected, then follow your own rules to the letter. Submissions are edited to retain confidentiality. Guillford Press, 1991. The psychosocial consequences of mammography. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference.