She is a consultant in insurance billing, staff issues, and managing paperwork. You're probably hoping you'll never have to answer these questions, especially if you've been lucky enough to have someone you like and who you think is giving you good service for the wage you pay. The reality is that you probably will be faced with replacing your front-desk person. Here are some tips on how to use forethought, enthusiasm and determination to get the best person for the job, and keep that person happy. Well, doctors, in the real world it's a two-way street.
Happy employees stay longer and do a better job.
You don't always have to pay the highest wage to keep employees happy. There are many other ways to do this, and I will be discussing these ways shortly. So, you discover you need to replace your front-desk person. There are a myriad of responsibilities in your office that either you or some other staff member handles. Making a list of all the responsibilities that your new hire is responsible for is the first step in helping to assure that you get a person who can handle the job.