The agency was created in response to the pressing needs in the four townships of Palos, Lemont, Orland and Worth for social services that could not be met by existing community services. It was determined these services could be met more practically on a regional level. Principal social staff have Master's Degrees in social work and counseling in addition to extensive direct experience with older persons' problems. In-Home workers have practical experience in providing housekeeping and homemaker service.
Homemakers receive special training in personal care before they are placed with a client.
Volunteer drivers are selected for their ability to be compatible with clients they serve. Another 100 volunteers provide additional assistance through out year.