The invisible professionals. Koenig, Michael E. D. 1991. The transfer of library skills to nonlibrary contexts. John Meyers, 74-83. Impact of Information Technology on the Individual and Society Dervin, Brenda and Michael Nilan.
Information needs and uses.
You might want also to read some of the other very interesting offerings on the impact of information technology. The paperless society revisited. Morris, R. C. T. 1994. Toward a user-centered information service. Censorship and intellectual freedom.