Information services provided by libraries All libraries provide information services.
Special libraries have distinctive target groups, whose information needs they try to cover. They developed new research abilities and integrated new media into their collections and bibliographies, but these systems and software applications were still defined and mastered by librarians. Users needed librarians to find their way through the sometimes labyrinthine libraries. A conservative librarian might see the WWW and its information sources as just one more medium to be integrated into already existing collections. This would be a mistake.