In the summer of 1997 John Oberlin, Executive Director of ATN, worked with UNC-CH Human Resources to put together a professional development course for ATN Managers. He asked the ATN Employee Council to provide input to Human Resources from a staff perspective, review the proposed curriculum and suggest improvements. The course was offered for the first time beginning in the fall of 1997. The following list details some things that were noted as highlights of the program.
Effective Writing Use the active voice.
Write in plain English. Importance of clarity and brevity. Project Management Statement of Work should be developed for each project. Importance of establishing agenda and ground rules at meetings. Team Building Establish trust Take time to regroup and rethink Good customer service requires the entire team Customer Relations Above all be honest with customers Establish sevice level agreements.