Principle 5 An insurer will provide a means for fair and expeditious handling of customer complaints and disputes. Principle 6 Insurers will maintain a system of supervision that is reasonably designed to achieve compliance with these Principles of Ethical Market Conduct. MassMutual became a member by adopting IMSA's Principles and Code and by implementing policies and procedures to meet its rigorous standards. To demonstrate our commitment, MassMutual underwent an assessment by an outside, independent examiner, who was certified to assess that MassMutual has met IMSA standards. This independent assessment took place after MassMutual first examined our own systems and programs to promote and maintain ethical behavior in the marketplace.
IMSA membership lasts for three years.
These IMSA standards help assure a consumer that a company continues to commit itself to honesty, fairness, and integrity in all customer contacts involving the sale and servicing of individual life insurance and annuities. As part of that commitment, the company carefully monitors the sales process, its employees and agents on a regular basis. The company also maintains a system to respond expeditiously to customer concerns and complaints. All rights reserved.