There are complaints about rudeness, noisiness, lack of knowledgeable evening and weekend workers, and lack of knowledgeable student workers, particularly at Dana. We will be investigating ways to better ensure consistency of excellent service, including more training for all staff. In general, the facilities at Matthews-Fuller receive high marks. Dana is perceived to be noisier and it needs better climate control, more comfortable furniture, and better lighting. Undergraduate students and medical students compete for study space and computers at Dana and each group of students harbors some resentment for the other.
Fees are clearly an issue for most responders.
However, the Libraries received high marks for our service efforts, such as the article paging service, to help users cope with this split. Some people noted that they were unaware of important services. Several seemed unaware that the Libraries encourages suggestions for book and journal purchases. A few responders expressed a need for a longer checkout time for books without having to renew. Offer additional user education opportunities with increased effort to bring education to offices and classrooms Review the allocation of resources for information so that we get the most for our money and improve access to electronic information Consult with users on journal offerings Remind users that we welcome input and suggestions for materials purchase, service issues or other issues at any time.