That evidence from code sponsors would include compliance audits, mystery shopping and complaints data. So at stage two, the OFT will strongly support codes that prove they deliver. This stage will require a few key legislative changes, and proper resourcing. The focus will be on codes governing business relations with consumers. B2B codes are important too, but the OFT's finite resources need to be targeted.
Good codes bring consumer benefits that go beyond requirements of law.
They provide machinery for compliance and ready redress for consumers. The criteria we are proposing are set out in the consultation document published today. The consultation period runs to the end of May. In late summer we will begin assessing selected codes against the core criteria. In November we will announce which codes meet stage one and are ready for stage two.