Relationships between team leaders and their groups blend competitiveness and cooperation. ITS has very focussed teams which are responsible for each of its main market segments. ITS teams deal directly with customers and so learn quickly about their needs and concerns and can provide them with prompt solutions. Integrated communications exist between all teams. Electronic mail is used among all units.
Employees are free to use all the information available.
This enables all employees to benefit from the technical expertise in the company. Managers trust employees not to abuse the system. Managers seek to provide employees with the maximum possible support. Employees are rarely punished. Staff turnover is low and morale is high.