Letter and Memo Writing With a smooth, crisp writing style, an individual can ensure that the written word is read and understood. Learn disciplines for composing letters and memos, making them concise and readable. The persuasive sequencing of content helps sell an idea or product. Learn how to design and frame proposals, using dynamic visuals to emphasize information. Active Listening Techniques Listening, the communications skill that is used most often is the one that is taught the least.
Information is gathered and interpreted most effectively when good listening skills are practiced.
Learn to identify and control the communications by developing the habits of an active listener. Learn the meaning of certain gestures and actions. In order to secure the right data to deliver the proper message, good questioning skills must be developed. Learn questioning techniques that will obtain the most information with the least amount of effort. The telephone provides a unique opportunity to utilize sound communication skills.