Assisted eSupport Software. It is critical that Control-F1 integrate seamlessly with the other three components. This integration enables a customer who is unable to solve their request using a self-service system to escalate the request by initiating a live assisted session. Diagnostic data gathered by Control-F1 can be stored within an incident tracking software application in conjunction with the data gathered by the automated system. The requirements for the Call Router are dependent upon the chosen implementation model.
Further information is available upon request.