If you have not found a remedy in the manufacturer's FAQ information, it may still be possible to get help online. Most companies have a technical support area where you can e-mail your question. The manufacturer's tech support staff will address your problem, and normally you will receive an e-mail response. When a manufacturer discovers a bug or a problem with their product, a patch or a software update is often posted on their Web site. If you are having trouble with a printer, scanner, or other piece of hardware, the problem may be the driver, the software that tells the computer how to interact with the hardware device.
Manufacturers also post new and updated hardware drivers on their Web sites.
Finding and installing these new patches, updates, and drivers will sometimes solve your problem. To find the proper update or driver, go to the manufacturer's Web site and look under downloads or drivers. If you don't see an area like this, search for the name of your product and then look for related information. If you have a problem that you have not been able to solve on your own or online, the next step is to call for technical support. If a piece of hardware is involved, have the model and serial number handy.