Faculty members interviewed represented a cross section of departments. Faculty were asked to identify what is working about the travel process, both pre and post travel phases. This included making arrangements, getting approvals, and receiving reimbursements. Many indicated that working with the agencies often works well. This is particularly true in departments that do a great deal of business with an agency.
Faculty appreciate the direct billing of tickets.
Some faculty indicated that they usually receive a check before their credit card is due for payment. This is particularly important since many faculty cannot afford to carry the charges incurred in travel. B. Question 2 - Recommendations for Change or Improvement Participants were asked what are the problems or what would they change or improve about the travel process. While several faculty like the convenience of going through the agencies, many faculty reported frustration with the arrangement. Several faculty interviewed reported that the agencies frequently do not find the lowest fare.