Not recommended for non-advanced users. Answers to common questions about obtaining updates and contacting the author. Faculty and staff may check out videos and manuals on the software available on campus, and may attend any of the free short courses which are offered each month. Maintenance assistance is provided for university-owned computers, printers, and selected terminals. Each call will be assigned a priority based on the severity of the problem.
Highest priority is given to fixing malfunctioning machines and correcting software access problems.
New software installations and other tasks that are not time-sensitive are given the lowest priority. To ensure equipment compatibility, especially if connecting to the campus network, you should contact the Help Desk before configuring or purchasing any devices. The name PC-Cillin and Trend OfficeScan are synonymous and at times are used interchangeably. Trend OfficeScan is the Corporate Edition of the PC-Cillin virus protection product. Trend OfficeScan provides corporate desktop virus protection with centralized management.