The final rule of conflict resolution is to be specific about what you wish to see in the future from the other person . In other words, request the behavior change that will help to resolve the conflict. This request should be describe what you would like to see from the other person. Again, avoid name-calling here. In these examples, you are clearly specifying what has upset you, and you are listing alternatives for resolving the conflict.
Emotions play an important part in arguments and conflicts.
They signal the importance the issue has to you. However, it is critical to be aware that emotions can cloud your communication, confusing what the issue is. Try to keep your emotions separate from the objective, specific communication about the issue. While these rules may sound simple and straightforward, applying them in your life may be more difficult. It takes considerable thought to specify clearly what is important to you, what is bothering you, how you are feeling, and what you would like to see changed.