Some Critical Incidents. Just like other non-manufacturing or service operations, problem solving can not be stored and then sold later. An unsold hour never returns. This is of vital importance for steering short term profitability, because utilisation of capacity becomes one of the most critical issues in both how to cut costs and how to increase revenues. Once our personnel is onboard it is therefore the capacity utilisation that decides our short-term profitability.
Key people are individuals with individual personalities.
When organised in teams the key people prefer to work with some and dislike the company of others. Their chemistry function more or less well together. This may make the team more or less flexible and creative in finding solutions when unexpected clogs appear in the projects. The capacity of a team may therefore vary considerably depending on who the members are. There are two parties in a problem solving process which affect the outcome - the Customer is also an individual with his or her chemistry.