This means that employees may be able to find the solution to their problems without having to call your support staff. Support staff members can also search the database to quickly access answers to questions. No Learning Curve HelpDesk Expert for IT Support's graphic interface makes using it intuitive and easy. Due to the fact that HelpDesk Expert for IT Support is web-based, anybody who can use a browser will easily master it. Chart and Reports Charts and reports can be generated to easily measure company-wide issues, including metrics on the number, type and frequency of problems reported and solved.
Managers can print any ticket to have a hard copy of an issue for easy reference.
As HelpDesk Expert is scalable, it allows any corporation with multiple locations and multiple HelpDesk Expert systems to access each other's data banks. This allows all problem and solution information to be shared, while still maintaining autonomous regions within your organization. Flexible Workflow HelpDesk Expert for IT Support uses a flexible scheme to accommodate medium to large organizations to enable automatic and or a manual ticket routing and assignments. Customizable Fully customizable without any programming necessary.