The Remedy Action Request System has a three tier architecture. These servers make up two of the three tiers and are centrally located. The Remedy clients make up the final tier and are located on end user's machines.
End users are responsible for installing and maintaining their own Remedy clients.
OIT provides assistance and training to help end users successfully use their Remedy client. This website is part of OIT's assistance to end users and is intended to provide education on the installation, maintenance, and use of the clients. There are various client platforms that are supported to varying degrees. The native Macintosh client has been discontinued and no 4.x client will be released. Please continue to check this website for information.