As a utility provider, your company must deal with any telco emergency quickly and efficiently. If telecommunications equipment is damaged or rendered useless, a telco most likely will suffer business interruption and lost toll. More importantly, lives could be at stake. A customer's link to emergency services could be severed at a time when it is needed most. In emergencies, communication is the key to survival, and a telephone is the vital connection.
Every company needs a plan that spells out procedures for dealing with a crisis.
Getting started is often the most difficult hurdle to clear. It needn't be. Analyze Your Vulnerabilities. Brainstorm with personnel at all levels of your company and find out where you are vulnerable. The accident at the Three Mile Island Nuclear Plant was caused by several individual, smaller incidents.