Fortress U.K. Cable television in Britain has had a reputation about as bad as the country's generally unpleasant weather. The U.K.'s three major cable operators are attempting to change all that with digital video, Internet access, telephony and improved customer service. Fortunately, it's not as difficult as changing the weather.
European cable falls broadly into two camps.
The U.K. cable experience has not been a happy one in recent years, for either the industry or consumers. High churn levels and acknowledged customer service disasters have damaged cable's reputation. For too long the wider public perception has contained too many negatives. A major difficulty has been centered on digital services. The key objective for each is to achieve higher penetration levels.