Benefits of CMM-based software process. 13 K.Smolander, K.Lyytinen, V.P.Tahvanainen, and P.Martiin. A flexible graphical environment for methodology modeling. Introduction to software process improvement. SEI, CMU, 1993.
Lecture notes on software process improvement.
17 M.C.Paulk, B.Curtis, M.B.Chrissis, and C.V.Weber. Capability Maturity Model for software. A Rigorous Approach , chapter 1,2,3,6,10. Chapman and Hall, 1991. 19 Members of the CMM-based Appraisal project.