Employ business reengineering practices, methodologies and tools to develop or refine processes before system automation is undertaken. New business methods and procedures are proven and validated in pilot projects before organization-wide implementation. Quality, interoperability and timeliness should be defined in terms of process and not the succession of interfaces. The warfighter knows the job to be performed and information needed. IM service providers must be immersed in the mission and the user environments to be able to communicate clearly the options available and to anticipate future needs for long lead-time items.
Ensure information is secure and available to authorized users .
Information must be protected from attack and misuse, while at the same time being easily available to users who need it to perform their tasks. Our reliance on information must not be turned against us. IT capabilities must be sufficiently resilient, redundant and fail-safe to ensure continuity of operations under traditional and emerging threats. Programs and resources will be aligned to joint requirements and priorities and implemented through strong cost and performance linkages with the PPBS processes at all levels. Accountability for product and service cost and performance goal accomplishment must be at each level, replacing hierarchical models.