However, the AG has created a hot line for both requesters and government officials. The attorneys who staff the hot line will assist you with information about your rights under the Act or help you get information from officials who have ignored or stalled your request. The Attorney General launched the open government hot line on February 17, 1993. Two Open Records Division attorneys handle thousands of calls and hundreds of letters each year. In the most recent fiscal year, the hot line staff handled 5,713 calls and more than a thousand letters.
Government officials use it heavily.
According to data provided by the Attorney General, public officials called an average of 194 times per month, while citizens made an average of 183 calls monthly. It also helps citizens, hopefully, in getting information that they couldn't otherwise get. In order for the attorneys to assist you, be prepared to describe your situation in writing, provide a copy of your open records request, and provide any other documentation you have collected related to the request.