It was suggested that consumers could use the fax as a back-up for phone reservations. A member asked for the monthly Teleride usage by wheelchair users. Mr. Turcotte stated that approximately 120 wheelchair users use Teleride each month. Mr. Lamar stated that the fixed route system should be more accommodating. Mr. Turcotte stated that the CAT organization has a new tracking system for complaints.
Management does see the complaints.
It was suggested that an outside group, such as ACAT, could analyze the complaints that are made. He stated that he does not recall any Teleride complaints since the system was implemented. Ms. Bush stated that the Teleride operators can also forward complaints to Mr. Sheppard. Ms. Selman stated that she has been told to speak directly to Mr. Sheppard regarding complaints, and he has not returned messages that were left. Mr. Lamar suggested that handicapped people should also be used in CAT's advertising.