Serial No, the name and address of the retailer and the date of purchase. Please note that manufacturers do not cover normally pay carriage charges. For equipment covered by an extended guarantee, either with the manufacturer or an insurance company, or a customer services authorisation from a manufacturer, we shall require a letter of authorisation for the repairs required, indicating the extent of the authorisation and any limitations imposed. Service request calls from Commercial Customers, and Schools are logged at time of receipt. Equipment brought in, or sent in, for service is computer logged on arrival at our premises.
Equipment is assessed for repair in strict rotation by an appropriate engineer for the product.
Fault finding is carried out as appropriate and spares are ordered from the manufacturer. When all spares have been received the equipment is allocated to an engineer for completion. The equipment is subjected to final testing, is cleaned and packed for collection or despatch. For equipment brought in, the Customer is contacted by telephone to arrange collection. For equipment sent in, the customer is contacted and arrangements are made to return the equipment.