On Monday of each week, the Conference Hall Director or Desk Staff will call Assignments and Collections with all credit card information. On Monday of each week, the Conference Hall Director will deposit all monies collected Monday through Sunday of the previous week to Lee Humphries in Assignments and Collections in Crumley Hall. Refunds Conference Hall Directors will be responsible for all refunds outside of the current shift. Provide a refund only if a guest provides a receipt. Parking permits are non-refundable.
Keys are non-refundable after a conference closes.
Make a refund from the deposit on the same day on the receipt. This should be from the same money the guest paid upon arrival. Note the refund amount on the guest's receipt and both deposit receipts. Note the refund amount on the deposit envelope. Re-balance the green till sheet to show correct deposit after refund.