If you have a complaint about the performance of a modular housing unit that has not been resolved by either the dealer or manufacturer, you may contact this office for a complaint form. The modular housing unit codes do not address cosmetic issues and, therefore, the Commission cannot resolve such problems. If a problem arises, the first contact made by the consumer should be to the dealer. Most problems can be eliminated quickly. If the dealer cannot help, the second contact should be to the manufacturer.
Manufacturers are generally quick to respond to consumers.
It is important to put complaints in writing and keep a copy for your records.