Microsoft Las Colinas also houses a unique multi-national support group, overseeing Microsoft support for all of the Americas. Entire groups of bilingual and multi-lingual engineers respond in Portuguese, French, and the many dialects of Spanish. But in Las Colinas, support is more than just a phone call. That is part of what we do, but the majority of our business is outbound, working with customers to solve the most complex problems that they have. And we are constantly expanding those means to better suit our customers' needs.
Immediate response is mandatory.
We do whatever's necessary to insure the customer's problem is resolved, fast. At Microsoft Las Colinas, even problem-solving offers unique opportunities. Engineers often leverage Microsoft's many resources, from the expertise of other engineers to multiple office machines to simulated client configurations in extensive research labs. It allows our engineers to test the Internet features of Microsoft products in a controlled and consistent environment. That way, we can better address the needs of our customers.