Applicants must be citizens of the United States and be at least 18 years old. The incumbent of this position will provide basic veterans benefits information and assistance regarding claims and eligibility documents via phone calls, correspondence, or in person. The contact representative will be responsible for placing follow-up calls to veterans, other claimants or their representatives to obtain information and documents necessary to adjudicate their claim for benefits. The incumbent will also be responsible for preparation of correspondence and data entry of information into an electronic systems of record. Applicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Experience is typically in or related to the work of the position described.
Specialized experience must be documented that demonstrates a customer service related position providing answers to questions or information regarding complex laws, rules, regulations, or policy. The principal source of this is the VA Form 4676a supplemented by the other documents submitted by applicants. Non-VA applicants must address the following on plain bond paper. Applicants must prepare a concise narrative addressing EACH of the KSAs listed. Responses must be separate from the application form.