In all your books, you have emphasized the need to put the user at the center of all design initiatives. User-centric design has been your mantra. Now, with e-learning, there is a similar need to put the learner at the center of all design initiatives. The Internet hype may be dying down, but one area in which productivity gains can still be a reality is intranet development. Intranets could hardly be described as the sexy end of web development, but many companies around the world are experiencing real value from improved efficiency in terms of internal communications.
Intranets can be big business.
Addressing intranet usability requires an in-depth understanding of how target users function in their job responsibilities, and their level of technical acuity. The Joys of Prototyping At the heart of any good user-centred design process is the practice of prototyping. By creating and testing interfaces in rough format, designers are able to feed through improvements and feedback from users quickly and easily.