We provide support for computers and printers that are connected to the network in the Henderson Building Complex and to those outside of Henderson which are connected to the Campus Backbone. We also support stand alone computers that are not on a network. The services that are available from ISS and how our charges are formulated is explained below.
ISS offers are available here .
The only fee that applies to a non-networked computer, i.e. a standalone, is the NNM Fee. This Fee provides 3 hours of support for the computer's software and hardware only. The computing environment of each Unit is analyzed in the preliminary budget preparation period during Spring Semester. Three hours of ISS service is provided for each device that is counted toward the fee assessment. For example, if your unit has 10 devices you receive 30 hours of paid-up service time.