Innovators are given to movement and interaction. I skate to where the puck is going to be. It's a principle that leaders like Gandhi, Martin Luther King Jr. and Nelson Mandela have all embodied. Imagine if Martin Luther King had said, 'I have a dream. They talk to you.
Great service starts with a good attitude.
Your attitude is our business. Customers don't think of themselves as customers. They think of themselves as people who need our help. There's no right way to talk to customers. Every customer is different.