Iacocca feels a new respect for those folks at Chrysler in Customer Relations and promises to raise their salary. His eyes burn, and he takes another hit of Viseine. The Foundation is his baby, his personal tribute to Mom and Pop, but there are days when he feels like a glorified paperpusher. This is one of them. The most frustrating thing is his inability to prevent all those prayers from becoming paperwork.
Lives are processed into forms, forms bleed into each other.
Sometimes he wonders if it isn't Ellis Island all over again. And Iacocca is still one of them. The Washington PR squad boast about his complete control of the Foundation, but for all his power, Lee, too, is at at the mercy of bureaucrats. So much for individual enterprise. Pop was right.