The sales people know the company inside out. In the shop area and machine repair there are many who have come from the navy. To recruit new employees for a skilled job he'll call around to people he knows to see if anyone is available. They look for people with values, he can build the skills. One of the things he has instituted is a process for every meeting they have.
Groups win points for starting meetings on time, etc.
Pride in the work is the incentive for gaining points, there are no monetary or other rewards. The first is competition. The second is he can't get people in and out of his business. There is a truck stop with scales near him and the trucks block his business. He has complained about this but cannot get any response.