A core competency for all employees who work together .
Every conflict is started by two people.
But more than just a training seminar, this practical program contains resources for changing organizational culture, surgically altering the norms that so often cause obstructive behavior and replacing them with constructive, positive behaviors. It is an essential component of every successful organization s HRD and OD strategic effort. Identify the five elements of the retaliatory cycle, in a case study or an actual conflict, and to describe how to interrupt the cycle to make joint problem-solving dialogue possible. Initiate dialogue with a co-worker to solve a workplace conflict. State the issue in conflict in terms that promote cooperation and minimize defensiveness.