Instructors and training facilities are expensive, and the logistics of managing training staff in 700 locations are formidable. Employee time away from their jobs means they must be backfilled in order to continue uninterrupted service to the public. By contrast, computer based training is efficient and immediate. Employees can work the training modules into their day without sacrificing any more work time than is necessary. Microsoft's modular training allows employees to select the specific topics they need, when they need them, so they maximize the impact of their training time.
Employees see the results quickly and can put their training to use on the job right away.
Computer-based training also takes less time than classroom training. Microsoft Interactive Training is easy to use, so employees are able to monitor their own progress. A pre-assessment test determines how much they already know about a lesson or subject area. The results of the assessment will let the employee know where they need to focus their training efforts. The post topic quizzes allow each employee to measure their own progress.