You will conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g. CPA's, practitioners, or attorneys who possess a professional understanding of the federal tax laws. You will provide full explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments. You will receive telephone calls from taxpayers in Puerto Rico who are seeking information on tax matters. A combination of education and experience may qualify you for this position. Applicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Experience is typically in or related to the work of the position described.
Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. To be creditable, this experience must have been equivalent in level of difficulty and responsiblity to that of at least the GS-4 grade level in the Federal service, that is, assignments consisting of moderatlely difficult and responsible work in an office, business, or fiscal operation environment. Candidates must possess the Selective Placement Factor to receive consideration for this position and should address this in their statement of KSAs. Organizational and Professional Interaction - contact representatives perform accurate work under a variety of working conditions by using an organized approach.