It gives us the date and time automatically. While getting the date and time automatically is not complex knowledge management, the system does log the workflow of data-where, when and how many times an image was opened. All of the logged information helps PGAC refine its underwriting process to make it more efficient. Workflow is a standard set of steps. If a company can learn from the processes and see where the history of the gathering process, it can help refine the process flow.
Internal systems have to serve the Internet customers in a cost-effective fashion.
The knowledge gained from standard business rules helps to make the process more effective. For instance, by logging which pages are visited most on a Web site or counting how many times a certain question is asked, a company can make the information on the page or the answer to the question easier to access-thus improving customer service. PGAC is also identifying other parts of images for specific scanning. We can identify specific information from documents and pull it out without having to look at it manually. The technology is at the point where it can do that.