It's this institutional knowledge of the campus and Iowa City community that makes Klein especially valuable to FSG and the university. And this knowledge is something his replacement should have, he said.
Issues are different at different institutions.
They should have the trust and knowledge of the people in the different areas. This trust is something Klein has worked hard to cultivate. Something I've tried to do over the years is earn the trust of the people working here and help them move toward their goals. Everybody at every level is important, and I try to recognize their abilities. I think people feel like they can discuss anything with me, and although we don't always agree, I try to be straightforward and honest.