They do whatever it takes to make a difference, keep customers satisfied and the business moving forward. In short, they see themselves as responsible and accountable for the performance and success of their business and for their customers . Accordingly, performance-based leaders create the same lines of sight by helping everyone see his or her responsibility for the overall goals of the organization and for its customers. Performance-based leaders develop this desire in people by removing obstacles that prevent employees from having these lines of sight. In most cases, the four biggest ownership obstacles are mindset , skill , system and structure obstacles .
Leaders use their heads.
Keep the two separate, lest anything interfere with productivity. Leaders are supposed to set the objectives and make the plans. Leaders are accountable for the organization's performance. They are supposed to solve the big problems, field key customer complaints, channel and control information, make the decisions. The leader is the center of the organization.