A coach looks at the big picture and balances individual needs with those of the organization. Part of coaching is establishing a partnership with employees to work together for mutual growth and success. Key to establishing this partnership is leadership from the manager through supportive and action- oriented behaviors. Managers coach employees daily, but they use different types of coaching, depending on the situation. This means letting employees know how they are doing on the job.
Feedback is specific, timely and includes both praise and constructive criticism of performance.
The manager must strive to maintain performance, motivate or foster growth in an employee who is doing a good job. Positive coaching may be used when you add some responsibilities to an employee's job, help an employee develop new skills, or prepare an employee for a new assignment. Identifying problems and solutions is part of the coach's responsibility. But problem solving is a joint effort. The manager does not take over the problem.