Workers are mere commodities to add when the economy is booming, then to dump as un-needed expeditures when things tighten. The last thing we want to do is to terminate employees. So we need your collective brainpower for solutions to this situation. The lights may be on in the executive offices. But there is no lights on between the temples.
Innovation is never driving the company, the stock price is.
We have asked all of our team members for cost saving suggestions and ideas on how we can get through these tough times without a layoff. To-date we have save a tremendous amount of money and haven't displaced a single worker. Our people are our greatest asset. It takes about 6-9 months to get an agent up and running in the Customer Service area, so turnover is no fun. It doesn't make any sense.