A New Monitoring Process for a New Communication Tool As of January 2000 our customers were able to send e-mail directly to each agency employee via the agency's website. And, how could we use this communication in improving our website. Each morning the Licensing Manager responds to all incoming e-mail inquiries and the responses are copied to executive management.
Management monitors the nature and type of electronic inquiries and responses.
As commonly asked questions are identified, questions and responses are forwarded to the Webmaster to be posted in the FAQ's on the agency's website. Results Improved customer service through timely and accurate responses to all inquiries. Constantly updated website to address our customers' most current inquiries. Support for the agency's goal of full compliance with the Governor's Executive Order on responding to public inquiries. Please read our Disclaimer and Privacy Statement .