They replace fear with feedback, order giving with decision making. Intensive self-examination and feedback make for better people and products, notes John Grettenberger. One way we secure this feedback is through our assemblers, the people who actually build our cars. These talented people study prototype models, surface problems and make suggestions and decisions to correct or eliminate them. People aren't afraid any more to tell any member of our team what is right or what isn't.
Facilitators ask questions, guide a group to consensus, and use information to motivate action.
As the interests and activities of individuals are more closely aligned with those of organizations, people act more as responsible agents who are empowered at their level to make decisions. Until we give people the keys and say, 'You alone decide,' we won't get empowerment. Our publishing mission To help you find a wiser, better way to live your life and lead your organization is coming to fruition with each product we publish. Not that this fruit ripens quickly. It takes time.