Most of these specialists require hands-on training on newly released tools. They need to know when a tool should be used, how to install it and how to use it. Interleaf e-Publishing Solutions and the client determined that this delivery strategy addressed many of the challenges. Slides developed by Interleaf e-Publishing Solutions provide a framework for each training session. During these training sessions the instructor can open any Windows-based application on the host system and then share that application with the participants.
Every action performed by the instructor is seen on the participants' PC screens.
This is a very effective way of explaining how to install, set up and use the diagnostic tools. We developed a separate training package for each service tool. The package included an instructor guide, slides with accompanying instructor notes and a lab activity guide. The lab activity guide was designed so that service specialists can perform hands-on lab exercises with minimal assistance from an instructor. After participating in one of the classes, a Technical Account Manager commented that he hoped all future training would be done this way.