Free-lance writer Christopher Elliott interviewed Leonard earlier this month.
Information technology is critical in facilitating knowledge management.
One of the remarkable things about intranets and the Internet is the way they let us create communities of practice across departments in which knowledge transfer can occur. A group of people who share expertise continuously. A good example of this is Unilever, the large agribusiness. The company has people scattered around the globe who understand more about tomatoes than anyone else in the company. Unilever put the group together physically, and then helped it continue its conversation electronically.