Two individuals thought their relationships with other employees helped to reduce job stress. However, areas of weakness also exist in this area. Admissions counselors observed this among support staff members perhaps due to jealousy and personality conflicts. Both counselors, as well as the staff member, admitted conflict often occurs between the counselors and the support staff. Lack of communication and jealousy were offered as possible reasons for the conflict.
Information indicates the relationship between people and technology is sometimes poor.
Areas of weakness include funnel maintenance and Datatel training. Finally, the most often used methods of conflict management, ignoring the problem and smoothing over uncomfortable situations, are inappropriate. Real problems are often avoided while open problem solving rarely occurs. An abbreviated list of improvement areas can be found in the appendix. After extensive discussion with my Director of Admissions, I would like to offer the following recommendations directly related to the gaps previously diagnosed To increase enrollment satisfaction of both producers and consumers, application goals should be clearly communicated between the Admissions Office and the institution.