Training helps increase the odds that TCS employees will choose the 'better' or the 'best' action to respond to any situation they may encounter in the course of their work. In fact, TCS recognizes the consequential benefits of training. That way, you are preparing and training them to be increasingly self-responsible. Having competent employees reflects your commitment to act in the best interests of customers, staff and other shareholders. It also creates less demand on management to 'fix' things your staff has already handled.
Employees are supportive and committed to the company .
But, because the values of TCS management were aligned with the interests of TCS staff, this action was not only accepted, but enthusiastically embraced by the staff. Excellence permeates The Container Store because of its employees and the Foundation Principles that guide their performance. Here are some steps you can take to apply the lessons of The Container Store to benefit your company. Consider 'Guiding' rather than 'Managing' You manage 'things'. But as a leader, you guide your employees.