You can raise the concern at the next care plan conference or request a special care plan conference. It is an excellent forum for voicing any concerns you have. Care plan conferences must be held at least quarterly, but you always have the right to call for a special care plan conference. It is very helpful to prepare for the care plan conference. Use the facility's grievance procedure.
Every facility is required to have policies for investigating and responding to complaints.
Make sure to be as specific and detailed as possible when describing your concern. Raise the concern at the family council or to the president of the family council. The family council is the voice of families in the nursing home and can be a good way to solve problems in the facility. You can talk with the president of the council and ask that the problem be discussed at the next meeting. Even better, you could attend the council meeting and raise the issue yourself.