Rosalind Dudden, a librarian at the National Jewish Medical and Research Center in Colorado, has made available a handout from a poster session she did in 1990 concerning levels of consumer health information services. While non-librarians might find this article a bit technical, the table presented in an early part of the article is well worth a look. It presents the various levels of complexity at which you can provide health information services, and examples of what kinds of resources would be needed to support each level of service. Also a good bibliography for small medical libraries looking to augment their consumer health collections, or beginning a Consumer Health Information Center. Most members of the general public need a friendly introduction when they are trying to find medical information online to help them make health decisions.
Links are well-organized and briefly annotated.
A good site for patients already familiar with the Internet who just need a push in the right direction when looking for health information. I hope these ideas and links have started the gears turning for you where Consumer Health Information Centers are concerned.