This has happened to me. I have been using email for over 5 years now. Most of the mail that I get and need to respond to are from people who are no more than a floor away. Where we earlier talked to each other, nowadays we send mail. This is creating serious communication hassles in any department.
Mail keeps coming in from all over the world.
Life is a series of e-mails and woe betide you if you get your time zones wrong. One problem that I am finding is the tone of messages. Unlike the old-fashioned letter, messages are curt, with no salutation, no effort to communicate a point properly and usually extremely terse. A lot of time is spent in understanding what the writer wants. G Krishnamurthy, India Your article is absolutely right.