Experts don't just memorize which button on the screen to click, but rather try to understand the basic concepts behind that button. Experts know where to look for help. If they don't know the answer, they know where to start looking or who to ask. For example, the built-in help in many applications will provide specific instructions, and occasionally even help with troubleshooting. A working knowledge of resources available on the Internet and how to search efficiently for information is equally vital.
Experts communicate with each other.
Experts have a self-motivated curiosity and interest in learning about a wide variety of topics. After all, if we're not interested in learning, we're probably working in the wrong place. The deciding factor in our eventual purchase was exhaustion, and I dread ever going through that process again. It sure would be nice, I thought at the time, to have a friend who knew the business and could do all that legwork for us. When it comes to buying computers, I hope you'll think of the Help Desk as that kind of friend.