Complaints about nursing home care also may be made by dialing this number. Health Care Adult Day Care provides custodial care, supervision, and social services. Adult Day Health Care provides an organized program of rehabilitative, therapeutic, and supportive health and social services and activities. The services for ADC and ADHC are provided for functionally impaired adults for periods of less than 24 hours per day in a licensed structure. The Office of Long Term Care investigates complaints against facilities as well as allegations of abuse or neglect of residents, theft of residents' property, and poor quality of resident care.
Investigations are confidential, and responses are given to residents and families as necessary.
Facts of the incident. Please include the date and time and provide as much detail as possible. The State of Arkansas also has an Ombudsman Program to assist residents and families. Act 990 of 1997 prohibits individuals with certain criminal records from working in these facilities. If an individual is disqualified from employment based on a criminal record, that person's name and social security number are entered on the LTCF Employment Clearance Registry.