To whom and how to raise a concern. Whether the ECP is independent. Whether confidentiality of employees is maintained. Employees are informed that the ECP is an acceptable alternative method for raising safety concerns and that its use by co-workers is not to be viewed negatively. Control measures or policies are implemented.
Formal controls exist to inform senior management of instances of reported retaliation.
Management supports measures and becomes involved in the resolution of concerns. Each concern is treated as legitimate unless proven otherwise. How individual confidentiality is maintained, including confidentiality of those entering or leaving the ECP office. Employees requesting confidentiality are alerted that despite the ECP's efforts to protect their identity, the narrow focus of their concern could potentially cause their identity to be revealed. The ECP staff hours accommodate employees' schedules and flexibility for offsite interviews is considered.