Empathy Empathy means identifying and understanding other's feelings in order to be a more caring person. In the empathy scene, you saw one parent deal with her son's angry feelings. Children and adults can understand others better just by improving their listening skills. Listening means not criticizing what the other person is saying and not giving advice unless the person talking requests it. More children could benefit by learning to slow down and think through options when faced with difficult situations or problems.
Impulse control means using problem-solving skills.
Using problem solving and controlling our first impulses is a big part of Second Step and it can be hard to do at first. That is why practicing at home is so important. This may take a little extra time at first, but will pay off when your child can figure out solutions to problems on her or his own. Choose a solution and use it. In most families anger and conflict are a normal part of family life.