Required to maintain technical excellence through training provided by Advanced MarketPlace. Technical Support Engineer Responsibilities include, u nder minimal supervision, represent the company in response to customer reported problems. Provide technical support to external customers, interface directly with product vendors and provide solutions to reported problems and answers to questions. Assignments are generally performed at corporate location, but may be performed at customer site, as required. Assignments require the application of standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Independent judgment is required in the solution of problems and adaptation of alternatives.
Micromuse Consultant Responsibilities include conducting demonstrations and presentations of network management solutions to prospective clients in sales calls meetings. Will work directly with customers to install and implement Network Management Solutions. Responsible for gathering customer requirements and incorporating them into the final product. Candidate will assist customers with definitions and translate technical information for non-technical personnel. Candidate will customize the software products to the customer specific needs.