MBA 8452 or Mgt 4700. This course addresses a strategic, structured approach to the design and development of quality management programs in manufacturing and services. Both the analytical and the behavioral aspects of quality management are addressed. Topics include the strategic importance of quality to organization success and the importance of customer orientation and human resources managementin a total quality management program. This course covers management techniques that are applicable to a wide variety of project types including information systems development, business start-ups,marketing campaigns, facility relocations, construction, research, and special events.
Emphasis is on processes for scheduling, budgeting, and controlling projects.
The selection and application of project management software are addressed. Other topics include project organizational structures,qualifications and roles of the project manager, project leadership, teambuilding, and the management of conflict and stress in projects. Mgt 8600 International Management. This course is intended to serve both as a capstone to the international business program and as an elective for advanced management students. It examines the major policy and operational questions facing international firms today and in the years to come.