Special bonuses are often used to make quick adjustments to market pay scales. But rewards don't have to be monetary in order to have an impact. Formal communication has to do with information sharing. It can take the form of open forums, newsletters, suggestion boxes, memos, voicemail and e-mail. People like to be informed and listened to, so opening formal communications can have a positive impact on turnover.
Informal communications are less obvious but also powerful forces.
As these examples show, informal communications often conflict with formal communications. Of course, the most powerful informal communication is the rumor mill. You hope the rumor mill is saying good things about the company. If it isn't, watch out for turnover. Job Characteristics One of the most researched areas is the relationship between job satisfaction and turnover.