For description of CMT duties refer to Appendix One of your Participating Institution Agreement.
Documentation is available electronically with the software download.
The electronic version should be made available from the campus server as well which is the responsibility of the CMS Coordinator. It is the responsibility of each user to be familiar with the instructions in the appropriate manual. The local DBA will already have the procedure for contacting the Administrative support Group. System Down - Entire system is not operational. Down - A critical component of a system is not operational .