An arrow in the column following the support level indicates the future direction for support of a software product. An UP arrow means OIT intends to increase support for the product in the next revision. A DOWN arrow means OIT intends to decrease support for the product in the next revision. All efforts will be made to resolve issues swiftly. OIT has in-depth knowledge of software.
Documentation is provided online.
B Medium Level Support Reasonable efforts will be made to resolve issues. OIT has general knowledge of software. Documentation may be available online. C Low Level Support OIT has limited knowledge of software. U Unsupported OIT may not be able to offer any assistance with this software.