How To File A Complaint Complaints must be made inwriting to the Board of Long Term Health Care Adminstrators. Complaints are evaluated by and investigated by the board or referred to a more appropriate agency for investigation.
Information pertaining to a complaint is kept in a confidential file for five years.
Once a complaint is filed, it is given a case number by board staff and kept confidential. The IRC investigates and decides how to resolve the complaint appropriately and makes its recommendation to the full board. Board staff and legal counsel proceed with the complaint case according to how the board votes on the IRC recommendation. The administrator who is the subject of a complaint is notified once an investigation is started. The IRC's decision is communicated to them by letter as well.