Effective training will result in improvement in the data. As an example, software inspection data reveals that 75 percent of defects found in design, code, and test phases of the software lifecycle relate to defects in requirements. Six months after implementing a training program in requirements elicitation and analysis, the defect rate goes down to 35 percent, and the training can be declared a success. Summary Training is necessary to improve process, but it costs money. Poor training potentially wastes money, lowers morale, and reduces productivity.
Good training achieves significant returns on investment.
Deliver training aligned with business strategy. Focus on skills that people need. Emphasize interactive training. Provide multiple forms of training. Reinforce through management support.