One such program was developed for the mortgage industry. Instead of taking loan application information from customers and then referring it to a loan officer, the Telepoint program provides for automatic calculation of the customer data while the representative is talking with the customer. While they are talking, our reps can tell customers what their monthly payments will be with various down payments and types of loans and lengths of time, so the customer can figure out which way he wants to go on the application. By the time we are finished, it is just a matter of getting a loan approval by an officer of the mortgage company. Merovitz said Telepoint Communications will work with any client to develop sales programs that take full advantage of the in-house technology.
Every sales representative is monitored daily and every sale is reviewed by a third party.
Another advantage Telepoint Communications offers its clients is its location. Many major teleservices companies today are located in the Midwest, in North and South Dakota and Nebraska. The formula must be working. The company has outgrown its original space in Cherry Hill and recently moved to larger quarters at 9 Somerdale Square, a former strip shopping center in Somerdale across the street from the Lindenwold Station of the Patco High Speed Line. Merovitz, a native of Abington, majored in economics at Brandeis University before going to work for Mercer Consulting, in Cambridge, Mass., where he did econometric analysis.