Employees ask similar questions about benefit plans, customers ask similar questions about a company's products or services and taxpayers ask similar questions of government agencies. Each of these events can cause a new or modified W-4 withholding form to be processed. Confidential employee information is only available to requestors who have received authorization. Employees benefit when their verifications are provided in a much shorter period of time. However, these benefits don't come without the administrative burden of keeping up with the current bank routing and account numbers of a mobile and ever-changing workforce.
Employees become frustrated over any problem that delays receipt of a paycheck.
Automating the process with secure Internet or IVR access to direct deposit setup and maintenance information gives your employees control of their account. The automation also eliminates the administrative workload from your organization. The participant receives immediate notification if any of their course selections are full and can make an alternative selection. A hard copy of the course registration can also be faxed or mailed to the participant. When your message is added to the front end of your IVR or Internet application, the user receives your message, in its entirety, before accessing other modules of the system.