While some crises are driven by exogenous events, they are often the price paid for inadequately identifying and managing issues.
Few circumstances test a company's mettle as much as a crisis.
In addition to attracting the media spotlight, customers, shareholders, employees, regulators, and other groups judge a company by its response. We help clients turn adversity into advantage to sustain consumer and public trust. The focus of in-classroom training is to familiarize the client's crisis management team with the plan and increase their confidence and skill in implementing it during an actual emergency. A thorough debriefing is held in the days following the simulation, and a client report provides the basis for refinements to the crisis plan.