There is a new breed of exception management solutions that provide alerts, workflow, and visibility to managers. The advent of these solutions is happening as manufacturers are increasingly turning to software tools to better manage their 7 supply chain. Manufacturers are facing the evolution of their trading environment from static supply chains into dynamic, recombinant supply networks. Optimizing these networks will be essential to successfully managing and controlling their business and will require real-time control, not unlike that found today in production management and process control systems. These applications will embody many of the techniques successfully applied to manage and control operations within the plant and will rely on object technology to provide the required flexibility and speed.
Managers know how to quickly tell if things are running smoothly or are about to become problems.
Maybe it is one or two key accounts that must always ship on time. Maybe you watch for any order that hasn't reached final assembly within 10 days. By focusing on issue tracking and resolution, and not merely generating alerts, these systems can improve business processes across enterprises and help optimize your company and the value chain. Then the system tracks the collaborative process through resolution and creates a knowledge repository for future predictive resolution. Without such systems, exceptions are not discovered until after the fact, perhaps in the next day's report or after the customer has learned about it.