I can't tell you how many times I've been asked that question. Whether it be management platform, help desk, software distribution, etc. On the surface, this may seem like an evasive answer, but it is the only answer that can be given. Ultimately, the answer cannot be found in a book, an article in the trade press, the mind of an industry expert, or even in the high-priced reporting services offered by some analyst firms. They cannot answer the question of which product should be used to meet the needs of a specific company.
Every product has strengths and weaknesses.
The objective must be to determine which one is best for your specific situation. Choosing a management tool is not a simple task. It requires that the question be addressed from several perspectives. First, you must begin by carefully identifying and analyzing your organization's requirements. During this process, it is important to separate needs from wants.