Invest in training. Training improves customer service and strengthens employee loyalty. Remember that your employees have lives outside the company. It's not realistic to expect employees to leave their individual problems at home. Those employees are still very valuable, and sometimes you need to make accommodations for the impact that their personal lives are going to have on the office.
Employee retention takes time and effort.
But, says Hageman, it's something you must do. Jacquelyn Lynn is a business writer in Winter Park, Florida. Inc. All rights reserved.