This particular NetWare server, hosted on a Compaq ProLiant 5000 dual-processor machine, is the firm's central repository for all corporate shared software libraries. They are very technically adept at fully utilizing ours and Compaq products. Bob Oakes, Senior Advisory Systems Engineer for Compaq, agrees. We appreciate all their feedback, because it results in better products for all our customers. Partnership pays off Mariano adds that the relationship among the three companies is built on trust.
Many companies have an adversarial relationship with their vendors.
We are quite frank with them about what works and what doesn't, and they know we won't lead them astray. Compaq and Novell jointly provide us great support, especially with technical issues. When things go wrong, they've been here with us to work through the problem. They take ownership of the problem until it's solved. They've earned our loyalty.