Convergys Corporation Offers customer care and billing solutions for communication service providers. CustomerFirst A customer support and defect tracking system. Gives customers access to a knowledgebase of common problems and resolutions. Data Instincts Develops, implements, and facilitates pro-active database marketing strategies to improve customer service and to increase sales. Edify Corporation Develops systems for online selling, call centers, and order status.
Inference Provides knowledge management solutions for self-service and call center applications.
Inc. Creates software applications that knowledge-enrich business processes and customer relations. KnowlegeBase Marketing KnowledgeBase provides custom solutions, meeting with you to help you design a complete program to address all of your decision support needs. Furthermore, KnowledgeBase has the technology to deploy your programs throughout your entire company, putting the power of knowledge in the hands of every last salesperson and customer service rep. MarketVision Integrates data from multiple sources in a model that tracks relationships with customers, prospects, partners, suppliers, employees, stockholders, and internal departments. MarketVision's approach to Relationship Marketing features traditional database marketing functions analysis, segmentation, and campaign management and extends individual profiles and marketing information to front-line sales, telemarketing, customer service and to online customer access points.