Although the HR Department is at the forefront with managers on telework, Legato Consulting provides shadow consulting to the department at all stages of program development and implementation. On-line Training and Coaching A major telecommunications company has embarked on a telework program to gain large real estate savings. They also realize that telework will allow them to cost-effectively provide 7 x 24 customer support. Through a pilot program, it has become clear that the managers are not on board. They feel that it changes the manager s job drastically and makes it much more difficult.
Managers tend to discourage people from telework and see it as creating many problems.
The company looked for management training that would be easily accessible, practical, and provide on-going coaching. Legato Consulting offered the company an on-line management curriculum including courses such as Leading Teleworkers and Leading Virtual Teams. Each course was made up of highly interactive modules. Unlike standard classroom training, course participants have six months of access to the course materials and resources. These resources included e-mail coaching, discussion group, and chat room.