Keys not in use should be kept in a secure location and distributed only by authorised staff who must keep a record of movements of every key. Doors should be fitted with high security locks with dead-locking features. Moreover, a door viewer should be installed to provide an unobstructed view of 180 degrees for guests to check on callers. Security door latches would allow occupants to communicate and identify visitors without opening the door completely. All door locks should also be maintained and changed at least once in 2 years to maintain effectiveness.
Locks are to be replaced or cylinders changed whenever corresponding keys are lost.
Guests should be encouraged to store valuables in room safes or safe deposit boxes in the hotel, which must never be left unlocked and unattended. The safe deposit room should be installed with cameras to record transactions and alarm systems against unauthorised entries. A ll security systems must be reviewed regularly by professionals and upgraded as well. This is to counter the challenge of changing crime trends and risks and be a step ahead of potential criminals. Once an effective security system is established, the staff can work with confidence and the guests can enjoy their stay in the hotel, reassured that the risk of crime occurring to them is minimised.