Summarize action items and set a follow-up date. Express confidence and support. Whenever there are changes in the way an organization operates, employees within the organization may feel as if they're see-sawing back and forth between the old ways and the new. Continuous, sustained improvement efforts take time, attention, and constant bolstering to keep employees directed and to help them realize their progress and accomplishments. In this unit, managers explore the obstacles that often cause employees to lose sight of their goals or that dampen their resolve.
Managers learn how to reinforce the efforts that their employees make to improve quality.
Evaluate and plan to deal with obstacles to sustaining momentum. Identify behaviors and practices that sustain momentum. Describe how recognition of both individual and team efforts can be used to sustain momentum for quality. Describe similarities and differences in delivering recognition effectively to teams and individuals. Successfully demonstrate the Key Actions in a practice situation.