The Human Touch Keith Lowry, vice president of security operations at Pilot Network Services Inc., is a big proponent of companies hiring security experts to monitor the network 24x7. But other network administrators, like AmericanTV's Cook, disagree. It's just a warm body watching the site all the time. Besides, as a consumer, I don't want someone watching me all the time. Lowry, remembering his days fighting computer crime for the San Diego Police Department, says watching consumers for false moves is a perfectly acceptable, standard business practice in retail environments.
Every consumer knows it.
And the fact that every consumer and criminal knows it prevents a lot of shoplifting. A 24x7 watchdog is also another rare security measure that's beneficial to brag about to consumers. The average retailer monitors the traffic closely once a week or so. Twice a day is 10 years in electronic time. Hiring a 24x7 security guard is expensive.