One night we had an emergency, and the guy at the desk didn't know what to do. The first was the daytime number of the regular maintenance man, with a message saying no one was able to come to the phone, and the other number was a message saying the number was no longer in service. You start with an idea. It's as simple as that. I don't think it exists.
Human nature is the same the world over.
I don't care who or what you are. I get letters from people from Indiana, Colorado, Iowa, Minnesota, from Prince Edward Island, and all over the world. I was taught that there is one thing that everybody does, and that is eat. I don't know how many boxes of molasses cookies have been sent to us over the years. I have a faithful readership, and they always wonder what you're going to do next, and that keeps you ahead of people.