Staff have not been using MS Word as long as the faculty have. The software that most users are familiar with is Microsoft Access with Microsoft Works running a distant second. Of the standard software at VCSU, database software has the greatest number of users at the lowest levels. The most dramatic skill level increases were from the users that were at level 0 that moved to level 1. Skills measured in this area are actually a combination of e-mail and Internet abilities.
Faculty have a dramatic increase in all skill areas.
Staff skills declined overall. There were several changes in the campus network. Staff had very little time to learn the new e-mail system when the 1997 survey was administered. Faculty have had more time and training with the network changes. Faculty and staff were asked to rate the current level of training opportunities.