Every effort is made to process new applications within one or two days of receipt. A cassette machine, four books, selection catalogs, and other informational materials are sent to each new patron. Acrobat Reader is necessary to view the applications. Loan Periods Books are on loan to patrons for 6 weeks at a time. Descriptive videos are on loan to patrons for 2 weeks at a time.
Machines are on loan to patrons as long as they stay with the program.
When a provided machine stops functioning properly the patron should return it to the Talking Book Center. Patrons are encouraged to call the Center to inform the staff of problems with talking book equipment so that a replacement can be issued right away.