Not Being Forthright with Employees Home Page Research Services Online Surveys Customer Satisfaction Employee Satisfaction Custom Research Small Bus. Not Being Forthright Not Being Forthright One of the items we measure in the employee satisfaction surveys we conduct is the level of trust employees have in what management tells them. This almost always turns out to be a very important factor when we calculate the relative importance of the attributes included in the survey.
Management has to build trust through it actions.
At a minimum, management should not lie to employees if trust is to be built and maintained. But not lying, in and of itself, may not be enough to develop a trusting relationship, particularly when a company is at a key crossroads. In addition to not lying, management must share important information with employees as soon as possible. Major actions such as layoffs rarely escape the rumor mill, and the rumor mill has a knack of generating stories more horrific than any action actually being contemplated. If the press picks up an important intended action, such as layoffs, before employees are told about it, severe damage can be done to employees' trust in management.