After finding a HCA, a consumer should first discuss the job duties with the HCA and resolve any concerns or difficulties. The HCA should ask for clarification, if necessary, at this point. The case manager will contact both the consumer and the HCA to discuss the job and the breakdown of hours and will also be involved with the Annual Review Process.
HCA services help the consumer to be more independent.
One way is to hire a friend or neighbor whom you think would be a good worker. Another way is to advertise in your local paper, grocery store, or community organization. As soon as the consumer has found a potential HCA, the consumer and this individual should speak with a case manager. The case manager will gather any necessary information and explain the HCA program in detail. A homecare assistant cannot begin providing homemaker services until he or she has received authorization in the form of an approved contract from the homecare case manager.