Return to Top of Page Organizational Goals To adjudicate all immigration cases for which EOIR is responsible in a careful and timely manner, including cases involving detained aliens, criminal aliens, and aliens seeking asylum as a form of relief from removal, while ensuring the standards of due process and fair treatment for all parties involved. To fully implement the case processing and adjudication provisions of the Comprehensive Asylum Reform Initiative. To fully implement the case processing goals of the Expedited Deportation of Criminal Aliens Initiative, rendering decisions in all criminal alien cases prior to each alien's release from incarceration. To increase productivity by streamlining procedures and implementing management improvements. In keeping with the customer service goals of the National Performance Review, EOIR established an electronic phone system to provide its customers with ready access to Immigration Court information.
Information is provided in English and Spanish.
The goal of this system is to minimize the need and the time required for customers to go to the Immigration Courts and stand in information lines to gather standard caseload information. Therefore, processing time for all requests for information is improved. The system was activated on July 1, 1995. Over 4,000,000 calls have been placed since then with an average of more than 200,000 calls per month. In 1999, the system received 1.4 million calls.