Change will not spring full blown from the work of a committee or consultant. . . Shared values express the essence of an organization. They are what binds an organization together when practically everything else is changing. Without the tough up-front work of intellectual change, physical change will be unfocused, random, and unlikely to succeed. The toughest part of starting is starting.
Leaders are apparently too busy to lead.
It is, of necessity, a humbling place to be.