The business unit end user of course. With all the technology that inundates us today, one would think that our IT staffs would be the first ones to know. Not only should they be the first ones, but also they should be able to rectify the problem before most users in the business units are service affected.
Lets first take a look at the underlying foundations of the business unit applications.
Basically there are two main areas that give life to the applications, the network infrastructure and the software applications themselves. The network infrastructure is typically located in the data center and communication closets through out the buildings and campus. When there is a service outage with one of these items a single user can be affected or a whole department or floor could experience an outage. These systems are classified as alarm and alert type systems. The central workstation uses SNMP to gather information from network equipment such as whether the box is up or down, and what the utilization of the box is at that moment.