This brings us to the need for communication skills training. Communication skills and processes training are each important for different reasons. There are certain communication training skills that must be taught to everybody in the organization, starting with management. Because management sets the tone and vision for the rest of the organizational environment, employees will do what they see management doing. These communications skills begin with listening skills.
Listening skills are especially important as they underpin a new style of leadership.
The next area where communication skills training is needed is in the realm of empowerment. The manager must understand empowerment and how to set boundaries in areas of authority and responsibility as well as when to give increasing levels of empowerment to team members as the team develops. The third area needed in communication skills training would be in terms of customer service - how to determine who the customers are, how to communicate with those customers to be clear of their needs and expectations and how to make sure the projects they are working on will meet those needs. Any organization going through change must stay in constant communication with all its employees. If employees feel included and informed about organization change and how it is impacting them on an ongoing basis, there is a greater likelihood they will see themselves as part of the whole team and pull together for the good of the organization.