Course requirements and a suggested course sequence follow. Certified Customer Service Specialist Required Course Credit MKT 161 Service Ind. Business Environment 2 MKT 162 Customer Contact Skills 6 MKT 163 Computer Skills for Customer Services. 3 MKT 164 Business Skills for Customer. MKT 165 Personal Effectiveness in Customer. MKT 101 Principles of Management Develops skills and behaviors necessary for successful supervision of people and job responsibilities.
Emphasis is placed on personnel management, basic supervisory functions, skills and techniques.
MKT 103 Business Law Introduces the study of contracts and other business obligations and the legal environment. MKT 104 Principles of Economics Provides a study of macro economic principles, policies and applications. MKT 106 Fundamentals of Selling Emphasizes sales strategy and techniques which will assist the individual in the sales process. Buying Introduces the fundamental principles of buying, merchandising and accounting for products and services. MKT 108 Advertising Introduces the fundamental principles and practices associated with advertising activities.