The following Customer Service Standards were developed in response to Vice President Gore's National Performance Review. The standards were published in August 1994. These standards are effective immediately for all Housing employees .
Every customer is entitled to courteous treatment.
Every employee represents the Office of Housing. Display name plates or wear name tags as appropriate. Identify yourself and your organization every time you have customer contact. When transferring a customer, take time to reassure that another party can help, and that they are not being shuffled around. After assisting a customer, offer to provide additional assistance at a later time should the need arise.