Anticipating and planning for future community needs through a process of continuous improvement and innovation. The following pages expand upon these principles and your role as an employee in implementing them. Just as important, the pride you show in your work reflects the pride you feel in yourself. So while our commitment to excellence helps us to better serve the community, it also helps us to enjoy a more productive, exciting work environment. We believe our purpose is to serve our customers well.
Excellent service is both an attribute and an attitude.
We are realistic about what we can do and we try to exceed our customers expectations. We answer our phones by the third ring. We give voicemail customers the option of talking with a live person. We offer assistance to each and every customer waiting for service. Our doors are open and we are ready to serve the public at the stated hours of operation.