Include managers and workers in planning and delivering training. This gives training the maximum support and relevancy it needs to succeed. Provide as much training as possible on company time. Instruction should last for as long as employees need it to master new skills. Be committed to change.
Employees are sensitive to managers' commitment to the change process.
For employees, actions speak louder than words. It also requires managers to keep their word. Managers who do what they say and demonstrate the patience needed to transform a company will earn their employees' trust - the ultimate bond between partners in change. Current partners on the project include the Institute for the Study of Adult Literacy at Pennsylvania State University, The Maryland center for Quality and Productivity, and the National Labor-Management Association. For more information, contact Bernice Jones at the National Alliance of Business.