Make sure that all those who need it, including top management, receive enough training to be efficient at the keyboard. When tackling a project, balance substance and style. Looks count, but they're not paramount. Establish policies governing e-mail and Web surfing. Guidelines are usually more effective in the long term than prohibitions, including the use of programs that block verboten Web sites.
Information technology is no panacea.
Look at such unforeseen consequences as the year-2000 fiasco. It's no bogeyman either. PCs are merely an extension of ourselves, foibles and all. Reid Goldsborough is a syndicated columnist and author of the book Straight Talk About the Information Superhighway. Inc. All Rights Reserved.