This is likely a group of people who feel unconnected to the purpose of the company, or are not necessarily proud of the company, or its reputation, but connected and developing within their local environment, probably due to a great supervisor. We would predict that this group has great potential to become satisfied with the company. The individuals in this workgroup may have had negative past experiences and will need an accumulation of positive experiences before their perception of the company will change. In fact, the longitudinal data we have collected to this point would agree with this theory. Engagement predicts satisfaction at a higher level than satisfaction predicts engagement.
Engagement is a function of very specific management behaviors.
Satisfaction is an accumulation of many experiences over time. Inc. All rights reserved.