We stop first in a viewing area for a room full of cubicles. The room is empty today because it's Saturday, but Steve says that during the week it brims with activity. I ask, and Steve tells me again that it's so. This sounds like a lot, and although Focus declined to provide a spokesperson to answer questions for this story, the number crops up again and again in Focus literature. So that's why they need their own ZIP Code.
Every letter gets an answer, regardless of who sends it.
He points out that the correspondence staff takes the initiative to send out free literature, books and tapes of Focus broadcasts, even to those who don't donate. Focus also keeps a database with a description of everyone's problem, to refer back to if the person ever writes again. This may explain the Newt Gingrich connection. I ask, pointing through the glass to a four-foot replica jutting up from one cluster of cubicles. Dobson's organization has built a loyal following by demonstrating an active interest in the personal problems and social concerns of its conservative listeners and supporters.