She demonstrates required cash cushions. Fleet lowers escrow payment after review. Consumer complains about late notice on taxes. American Residential Mortgage is late on tax payment, pays late fee, and corrects credit report. Penalties and interest assessed on unpaid taxes.
Fleet picks up extra costs.
Upon receipt of complaint, New Bedford refunds overage. Company corrects by depositing settlement funds. Payment check is lost in mail so the company replaces it and absorbs the interest cost. Company Histories Available Consumers are encouraged to call the office and ask for the complaint history of a specific lender, states Christine Snow, director of the Office. Large lenders will have more complaints on file, but they may not be disproportionate considering that lender's higher volume of loans.