This commitment is founded on our belief that customer satisfaction is the source of employee, shareholder, supplier and community benefits. Satisfied customers enable us to employ people, provide a competitive return to shareholders, offer business to suppliers and enhance a community's standard of living. Striving to exceed the expectations of customers, rather than just meeting their requirements, is consistent with our corporate objective to be a market leader. Every employee has customers. Internal customers are other employees who use our work output.
External customers are people who purchase our products or services.
While each customer may have specific expectations, all expect quality, value and timeliness. So our focus is on achieving continuous improvement in quality, service, productivity and time compression. Only Johnson Controls employees can ensure that we exceed customer expectations. Management is responsible for involving all employees in the continuous improvement process and providing them with the education, training, time and resources to enable us to full our mission. We must know who our customers are and what they expect from us.