Because the net revenue for ticket sales will be distributed to the presenting organization all requests for refunds are directed to the organization as well. The Box Office will not refund ticket revenue with the obvious exception of correcting an error made by Box Office personnel. However, if the presenting organization offers an exchange policy, exchanges can be made within twenty-four hours of the event. No refunds for downgraded seats are possible. Upgraded seats will be charged the difference in price.
Exchanges are limited to members only.
Refunds are not available from the Box Office. This is a standard operating procedure and is clearly posted at the Box Office. The Kenan Box Office is normally open 12pm until 5pm, Monday through Friday. Except under unusual circumstances, the Box Office is closed Saturdays and Sundays, as well as most State Holidays. Use MasterCard, VISA, check or cash.