Processes - processes that encourage interaction across boundaries. Tools and Techniques - methods that aid individual and group learning, such as creativity and problem solving techniques. Skills and Motivation - to learn and adapt. Here are some additional points on the first three of these. Widespread use of external sources and advisors e.g. customers on planning teams.
Diversity is recognised as a strength.
Views can be challenged. Climate of openness and trust - individuals are encouraged to develop ideas, to speak out, to challenge actions. Learning from experience - learning from mistakes is often more powerful than learning from success. Key Management Processes Strategic and Scenario Planning - approaches to planning that go beyond the numbers, encourage challenging assumptions, thinking 'outside of the box'. They also allocate a proportion of resources for experimentation.