This provides the structured process for internal and external customers. Quality objectives must be attainable. Keep goals simple, visible and easily understood. Goals must be specific to each task associated with all processes. Reporting from the quality assurance phase improves quality.
Failure analysis reports deficiencies for continuing improvement.
Quality must be designed, engineered and defined long before the project starts. Reducing deficiencies means that fewer resources are employed inspecting, repairing, replacing or doing work over. If you improve quality by reducing deficiencies, fewer resources are required, and quality and productivity improve. A strategic component of TQM is work scheduling. Early in process, all parties must define quality and schedule requirements.