These are the hours telecommuters work. The use of remote control software to troubleshoot desktop problems Technicians trained to make house calls. Seven days, 24-hour support. Anyone working at home knows that they may need support anytime but anyone in the support business knows that around the clock support is expensive. The answer is simple.
Every technician has the capability of working from their home.
The iLAN network is based on ISDN technology. The entire network, including the Help Desk knowledgebase and trouble ticket system is based on client server technology that works fine over a 128k network. This is accessible by everyone, from anywhere. When a customer calls the iLAN Help Desk during normal working hours a technician will answer within seven rings. After hours the technician may or may not be available instantly but will respond within the hour.