Parents discourage their children from joining 4-H, volunteers terminate their service, unhappy clients seek alternative sources of information, and dissatisfied county councils and commissioners reduce funding levels in subsequent years. Failure to stand behind products or services. Failure to stand behind products or services erodes loyalty and diminishes customer support. In Extension, this turnoff can be caused by people who won't do what they say or don't deliver what they promise. For example, once a board agrees upon and publishes rules for an activity, they have an obligation to stand behind and enforce the rules fairly and consistently for everyone involved.
Image is everything.
Few people would frequent a restaurant whose chef went barefoot or which featured week-old desserts. By understanding and considering those factors that antagonize customers and drive them away, progress can be made toward developing a stronger, more supportive and more appreciative clientele as well as fulfilling our mission. Ordinary acts, extraordinary outcomes. Inc. ISSN 1077-5315. Articles appearing in the Journal become the property of the Journal.