Bugzilla wasn't made for Win32, and it's a miracle that it runs there as well as it does. I want to make it easier. On a side note, I consider Win32 a poor platform for deploying most enterprise-level applications. The administration costs per admin will be higher, but in the long run your employee churn rate will be lower and you will have far fewer outages. I am also scared of how many bugs and problems this list points everyday.
Every software product has loads of bugs and prospective features.
I personally prefer having an open bug database and reporting mechanism so everybody is aware of limitations, instead of a closed system where customers report bugs and nobody else knows about them. Additionally, problems are solved in this public forum instead of privately by customer service representatives. I am still going through this is because my manager thinks it's good once it's free. However, there are some aches and pains to be had installing Bugzilla. I would like to begin compiling a database of competent Bugzilla contractors for inclusion in The Bugzilla Guide.