We mainly focus on system conflicts. The Bookstore Computer Department can order all types of RAM upgrades for your Apple Computer or PC Computer. Software and Hardware Return Policy Unopened software can be returned within three working days if still vacuumed sealed in it's original package and is in re-salable condition with the receipt only. Opened software is non-returnable. If it is defective, we can replace the defective merchandise with a new non-defective version only.
Exchange needs to take place within seven working days with receipt only.
Otherwise manufacturers warranty is in place. Computer returns, CPUs, monitors, and printers only are allowable within three working days, provided the merchandise is in its original, unopened condition with all packaging intact and the customer has their receipt. In cases where merchandise is inoperable upon first use, repairs will be made as deemed necessary by the manufacturer and the Sonoma State University Bookstore. If they are defective, we can replace the defective merchandise with a new non-defective version within three working days of purchase with receipt only. Otherwise manufacturer's warranty is in place.