Operators have their cash out procedures in place for good reason, so follow their instructions carefully and you will get paid your winnings. If you do not like the operator's cash out policies, you can then choose to wager elsewhere before you get into a bad situation. Finally, when cashing out, do not assume the casino operator received the information they asked for. Follow up with the operator via the phone and email to insure they received the requested documents and are processing your claim. Keep a paper trail Make sure to keep detailed notes of who you spoke to at the casino or sports book, who you sent email messages to, etc.
Email is obviously better because it's easier to store and refer back to.
Anytime you speak with a support representative on the phone, always record whom you spoke with, as well as the time and date. Ask for a first and last name of the representative. If the representative will not give you a last name, ask for their phone extension number. Watch messageboard forums for comments from other users Many gaming portals have messageboard forums which allow users to post public comments regarding online casinos and sport books. Take advantage of these resources because you can learn alot about which casinos to avoid just by paying attention to word of mouth.