Since July, Fritz domestic employees and dependents have been able to access CareCounsel s toll-free number for confidential assistance with a wide range of healthcare benefits issues. As employees take greater responsibility for their healthcare needs, we wanted to provide an accessible, employee-friendly way for people to get answers to questions and increase understanding of their managed care benefits. CareCounsel can make an important contribution to the success of employers health benefits programs. CareCounsel staff serves as advocates, helping employees get their needs met in today s increasingly complex healthcare environment. They provide assistance with selecting health plans, choosing primary care physicians and specialists, locating disease-specific resources and resolving service and quality concerns with medical providers and health plans.
Employers receive comprehensive utilization and satisfaction reports.
CareCounsel helps employees navigate the new healthcare environment through a telephone-based benefit that provides consumer education, advocacy and access to expert healthcare resources and information. The program serves employers, labor trusts, managed care organizations and healthcare purchasing coalitions.