Most web sites currently provide online product catalogs and offer customer service assistance. There are very few respondents who indicated that there was much interconnectivity with other business systems or collaboration with supply chain partners. Web Site Capabilities Internet Benefits Companies believe that there has been an increase in sales, better customer service and improved satisfaction. Naturally, there is a direct correlation between the expenditure amount and each site s capabilities. However, there is no correlation between expenditure amount and satisfaction level.
Few organizations consider themselves cutting edge when it comes to technology.
More view themselves as followers who implement a process once it has been applied and proven. Another large group considers themselves always playing catch-up as the rate of change continuously speeds ahead. Other important issues play a major role when moving forward with information technology solutions. Most companies source their internet solutions from consultants or in-house information technology department or a combination of sources. The answers were obtained through written survey and through telephone interviews.