Buses may not remain in the zone after tickets have been issued. It is advisable to arrive early. Groups on buses who wish to tour the White House Visitor Center may use the loading area in the southbound curb lane of 15th Street. Reservations are not possible. Visitors in wheelchairs are escorted by ramp from the entrance level to the ground floor, and by elevator from the ground to the state floor.
Guests generally wait in line with their family or group.
Participants enter at the East Appointment gate. Signed tours are available to groups of 8 to 20. Groups are also encouraged to bring their own interpreters. Signing interpretation is also available for individual visitors with advance notice. A Congressional office first issues guided tour tickets to a guest who is hearing-impaired and then contacts the Visitors Office at least 2 weeks in advance to request interpreter service.