They rarely have much training and don't make big salaries. Yet they're often the ones who determine how a customer feels about your company. According to Harvard Management Update , building front-line employee morale begins with a manager's attitude. A few years ago, a group of front-line employees were asked to list three things managers could do to make them want to keep working for their company.
Managers can build front-line morale by just building relationships with their employees.
Simple acts like checking in with employees on a regular basis, offering them cross-training opportunities, and really listening to their suggestions, not only increase employee enthusiasm but yield valuable insights for improving the customer experience. All rights reserved . This site is developed in association with Molecular .