Of the sixty-five primary questions on the survey, the following are the questions which TDH employees gave the highest and the lowest ratings. We know who our customers are. We work well with the public. We are known for our customer service. We work well with other agencies.
Every employee is given the opportunity to be a leader.
The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. The following areas were Identified by UT survey staff as key findings from TDH survey data. UT staff reported that these areas of strengths and concerns were selected based on analyses which included assessing trends in TDH data and comparing TDH to other statewide benchmarks. Our agency exceeds statewide benchmarks in many aspects of customer service. Employees believe the organization works well with the public, that we know who our customers are and that commitment to customer service is an integral part of our culture.