A truly flexible solution must allow providers to modify every aspect of their service on the fly without requiring subscriber input. The ultimate goal is to offer the marketing, operations and customer service departments the tools they need to dynamically manage their service and deliver greater value to the subscriber. Gearbox provides a suit of integrated subscriber support services that monitor, diagnose, and repair ongoing support incidents, reducing problem resolution time and enhancing the help desk's data collection and reporting requirements. Each stage of the subscriber lifecycle presents Service Providers with a unique set of challenges. Gearbox goes far beyond initial 'sign up' to meet the provider's growing needs for powerful, more intelligent tools to leverage the customer relationship through initial deployment, ongoing account management, service differentiation, and broadband service migration.
Internet access is a commodity, and barriers to switching are minimal.
As subscriber expectations become more sophisticated service providers must constantly innovate to stay ahead. It must personalise the subscriber experience, reinforce the brand, beef up customer service, and support the delivery of new, and enhanced services. Almost every aspect of Gearbox can be quickly customised to reflect the unique Look and Feel that your brand demands. Our Portal Services increase stickiness through the delivery of targeted content and provide you with a way to leverage desktop real estate. Our Support Services bring palpable relief to subscribers in trouble, and are increasingly being recognised as the benchmark for solving subscriber connection problems.