Lets start with the consumer.
It's incredibly easy for the consumer to get wireless Web access. So, you bring your phone home, and in 10 minutes, your excited anticipation is replaced by worldwide frustration. Sure, you can access sport scores, stocks and the latest music news on Brittany Spears, but forget accessing the sites you really want. The first thing you discover is in order to visit a Web site you routinely use, you need to key in the Web address. To do that, you have to find where to do it and then type it in, switching from alpha mode to number mode to symbol mode back to alpha.