The community has performed a comprehensive ICT community audit, with an agreed process to re-survey these resources on a regular basis. A plan for the grid is developed with wide community participation. The plan sets out ICT strategies to promote lifelong learning, social inclusion, and active citizenship. A web site designed with community involvement combines local council and community information in a user-friendly format. There is a searchable online database with information and referral information for all human services available in the community.
Every resident can have a free e-mail account.
A community-publishing project provides web design, online publishing, and web hosting services for community groups, local agencies, and small businesses. There are one or more local learning access centres with satellite facilities including at least one with multimedia production facility. There is a local Helpdesk available to all centres, voluntary organisations, and projects in the community. A hardware donation and recycling project is instituted for all participants in the community grid. Success stories for individuals, families, organisations, agencies, small businesses and the community as a whole are documented and publicized.