Insurers are more frequently paying shops for the price differential between OEM and non-OEM parts. In the past, most shops would absorb the parts cost differential, but survey results show that insurers now pick up the bill 36 percent of the time, a 17 percent increase in the past three years. Sixteen percent of vehicles repaired with aftermarket parts are returned to the body shop, nearly twice the return rate for vehicles repaired with OEM crash parts. Despite claims of quality improvement, basic fit is the biggest complaint repairers have with non-OEM parts. Repairers report that it takes 34 percent more time to make aftermarket parts fit correctly.
Insurance companies continue to drive the decision-making process.
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