Electronic books are available in Microsoft Reader and Adobe Acrobat formats. After you place your order, we'll send you an e-mail message confirming your order. Payment options include VISA, MasterCard, American Express, and Discover cards. Printed books will be shipped within three business days. You should allow additional time for shipping based on the shipping method you select.
Electronic books are available for download within four hours and usually sooner.
Unfortunately, we are unable to accept returns. During our Custom Book program's trial period, this service is available only to customers in the United States and Canada. However, we plan to expand this program to international customers in the future. Chapter numbering for each Custom Book will vary, and as a result you may note text references that do not match the object's numbering. Custom books do not include companion CDs.