The left column lists pages at this web site. Links in italics are to navigation and contents pages. The right column lists additional publications and services of David Skyrme Associates and partners. In the emergent networked knowledge economy, knowledge is increasingly the primary source of wealth. There is high value in know-how assets, such as designs, patents, knowledge of technologies, processes and markets.
Intangibles accounts for an increasing proportion of national wealth and international trade.
Even in the making and supply of physical goods, it is the intangibles, such as product and application kow-how, customer service that adds customer value, and can command a premium price. A Benefits Tree shows how improved knowledge can flow through to bottom-line business benefits, such as productivity, quality and customer service. Since knowledge management is most commonly a strategic programme affecting many parts of an organization, and the results of an investment are not always immeidately obvious it is difficult to make an a priori financial investment case. Making Sense of an Oxymoron . Once more established you can consider Measuring Intellectual Capital .