When a user accesses the documentation, he or she probably already has the screen in question displayed. Help For Non-Software Applications Today, with the rise of corporate intranets and extranets, help has gone beyond assistance with software. Anything that is information can also be viewed as help. What is helpful to one user may not be helpful to another. What is helpful at one time may not be helpful at another.
Help is in the eye of the beholder.
To be helpful, information must fulfill the user's need. You need to anticipate user needs, then design your document to fulfill them. Anything that is information can also be viewed as help. One way to make information helpful is to provide varying levels of detail, as was shown in the above sample for software. As you develop a document, test prototype versions with representative users and obtain their input.