The DeVille's air bags deployed, sending a signal to the OnStar Center. Emergency medical crews were notified and given the exact location of the accident. The pickup truck driver was badly hurt and airlifted to the nearest hospital. The journalist was shaken, but not injured. Features such as roadside assistance, towing and travel route support are aided by the GPS system built into OnStar.
Drivers contact the OnStar center through the cell phone.
Advisors at the center can then place the vehicle on a digital map and find the closest support services or route information. If the security systems are tampered with, a signal is sent to the center. The vehicle can then be tracked, and information passed to police. The user must also maintain a subscription for the cell phone through a local provider. While the price may seem high, Cadillac owners are buying.