Piloted, adapted, developed, and deployed SRE in many projects to track testing progress, monitor reliability growth, improve the reliability of delivered software products, and manage projects. Gathered customer usage information via instrumented code and surveys. Analyzed reliability to help resource allocation and release decisions. Collected quality, size, complexity, environment, and change data for analysis. Constructed predictive models for key products to guide product management.
Implemented process changes with development teams on a real-time basis.
Modeled customer feedbacks to guide market selection and delivery. Improved project data repository, and built tools to support data analyses. Participated in IBM-university research programs , including software reliability, testing, and process modeling. Developed a process for maintaining technical vitality of the Lab staff and deployed it. I participated in building.