The items associated with both scales can be found on the enclosed copy of the survey. The items below had the greatest discrepancies between the importance and satisfaction ratings. The results can be applied to all employers in McLennan County only to the degree to which the sample represents the population of employers. More specialized abilities, such as computer skills, are considered to be less important. When hiring employees, most employers do not consider the obtainment of a degree or certificate to be an essential characteristic.
Employers have some difficulty hiring qualified managerial and professional employees.
Employers believe their employees need to improve their ability to use computer software, interpersonal skills, and writing skills. Employers believe that the most critical training needs include communication skills, customer service, and team building.