A company s leadership and team-building skills can make or break information technology change. Corporations usually talk about managing change when they should be thinking about leading change. A company that is really serious about transformation needs a person, not a revamped process. A person with a clear view of how change will yield new revenue, a person who can focus himself and his coworkers on making that concept work. Leaders are people who do the right things.
Managers are people who do things right.
There is a profound difference. When you think about doing the right things, your mind immediately goes toward thinking about the future, thinking about missions, visions, strategic intent, and purpose. But when you think about doing things right, you think about control mechanisms. You think about how-to. Leaders ask what and why questions, not the how question.