At this time, the program s success varied greatly from region to region. The fifth conference in June 1995 looked at problem solving. At this session, driver supervisors and first-line management and shop stewards from the Northeast and Midwest participated. Elections were scheduled for November 1995, and it was a mail ballot. Drivers are being given Spanish lessons, and more bilingual bus drivers are being hired.
Management is more willing to listen to workers.
And workers have become more customer oriented.