Ask her to check in her purse, floor of car, and on bathroom counter. Tell her it probably fell out of back of machine. Grudgingly offer to create new ID for her while she does that. Wants more lessons. I take off rest of day.
Irate user calls to say chipset has nothing to do with fonts on form.
Sheepish user apologizes and hangs up. Support manager, with foot in cast, returns to office. Schedules 1000am meeting with me. User calls and wants to talk to support manager about terrible help at support desk. Tell them manager about to go into meeting.