By that I mean that even the waitress must know the temperatures and doneness scales. As a waitress one will be trained in just about all different functions in the restaurant, excluding the bar and management duties, but you can bet she can help prep foods and must pass written tests to attest to her knowledge of portions, presentation, cooking methods and temperatures of meats. Customer Service is truly number one at this company. They will present themselves as ordinary patrons, dine there and then report their results to the Corporate Office. If questioned, a waitress must be fully knowledgeable of the menu items and preparation thereof.
Management frequently holds meetings discussing the results with staff.
Food quality ranks up there with the customer service as far as Longhorn is concerned. I watched the manager open and close the store alongside the wait and kitchen staff. This to ensure a clean and safe environment for the guests. Having the experience that I had I am glad to know that there are restaurants out there who do want to provide a good dining experience to their customers. At least these folks recognize the importance of Customer Service and quality food and I suspect they'll be around for a while.