The skills required to communicate effectively and efficiently with customers and the overall importance of good customer service to the company. Sound customer service decisions, accuracy in documentation and reporting, and the importance of personal and workplace appearances is also covered. An introduction to the heavy equipment industry including its organization, practices, and types of equipment and their application and maintenance. Emphasis is on equipment maintenance shop and on-site service vehicles including the basic operation and safety standards for a wide variety of tools and equipment. An introduction to the electrical and electronic components of heavy construction equipment.
Emphasis is on identifying circuits and using schematics to understand systems.
Wire maintenance and troubleshooting are also explored. An introduction to the basic principles of operation of hydraulic and pneumatic systems. Topics include reading system schematics, using diagnostic equipment, and employing standard maintenance practices. An introduction to power trains including their components and principles of operation. An introduction to the principles of operation of diesel engines.