Most especially, I want to reaffirm our commitment to the customers who have served us, stood by us, and made our success possible for more than 75 years. Our reinvention is centered on the primacy of independent agents. We're going to create a partnership with our agents that will serve as a model for insurers throughout the nation. We are committed to helping independent agents grow, and will continue to dedicate time and resources to proclaim our belief that independent agents will be the distribution system of choice for Main Street America. We are linking our future to the independent agent because we have evaluated the other options and come to a few basic conclusions.
Insurance is about people serving people.
It is a business grounded in confidence, trust, and peace of mind. With increased intensity in the past few years, it has also become a search for the best value in a mind-boggling array of options. Independent agents have a unique advantage. They don't work for a company - they work for their customers. Customers know independent agents offer the best possible value, because they provide a choice.