The OSS Student Learning and Development Cluster reports to the Dean of Students and includes these units. The Community Service Office supports student volunteerism, service-learning, and community development through a range of programs, opportunities, and resources. The Office of Disability Support Services works with persons having temporary or permanent disabilities so that they may have an equal opportunity to participate in, and enjoy the benefits of, the university's programs, services, or activities. JAMS provides the judicial system for the resolution of grievances within the American University community. Learning Services provides support for all AU students to facilitate academic and personal achievement.
Instruction is available in time management, note taking, test taking, study skills, and more.
The staff assists new students in their transition to AU through orientation programs for first-year, transfer, and graduate students. The staff also coordinates family weekend and other programs for AU students. The Student Health Center provides primary medical care, gynecological care, minor emergency treatment, immunizations, allergy injections, and health education to students.