The aim of this examination should be to identify ways to significantly alter the way business is conducted to make it more efficient, profitable, and able to provide better customer service. Davenport carefully leads the reader through the requirements of a reengineering effort by describing in great detail the tools and techniques to be used in analyzing what a company is about and how it goes about carrying out its business. Davenport also goes to great length to explore and explain how the reengineering effort impacts virtually every aspect of the organization - everything from the structure of the organization to the roles and responsibilities of top management and the typical worker. The reader is clearly left with the impression that once the reengineering effort is successfully completed, the organization will have a new look, including new procedures, a new organizational structure and, perhaps most importantly, a new view of the way it does business. Harrington provides numerous lists of essential information that should be used in evaluating business processes and improving them.
Improvements can take many forms.
Barriers must be removed which interrupt the flow of work and processes must be streamline to reduce waste. The EIT identifies the critical business processes. Business process improvement is a continuous cycle. As the business environment continues to change, new methods, programs, and equipment need to be evaluated. Customers' expectations change which require businesses to continually evaluate their products and services.