TEES also provides an E-mail help desk. Macintosh files must be encoded to transmit over the Internet and be decoded when they are received. In order to use the .sit and .hqx files they must be decoded using oneof several applications, such as StuffIt Expander which is the easiest to use and is available free on the Web. Your web browser can be set up with helper applications to automatically decode or decompress downloaded documents. The majority of on-line documents provided by TRAM and TEES are templates rather than forms because of their greater versatility and efficiency.
Forms are documents with unformatted, blank spaces for inserting data.
The lack of form fields makes navigation between the blank spaces cumbersome. In addition, forms are not protected, which means the user can easily modify the formatting and change the appearance of the form. Templates use form fields, which facilitate navigation, and areprotected. All form fields can include an instruction line and macros. In order for these form fields to function properly, the template must be protected.