Request must be received at least 48 hours prior to the event you are attending. Trained guide dogs or service animals assisting guests are welcome inside the Arrowhead Pond. All service animals must remain on a leash or in a harness at all times. In the event of an emergency, Arrowhead Pond personnel have been instructed and trained to assist you in evacuating the premises. To avoid traffic congestion, we recommend that guests arrive one hour prior to the event start time.
Doors open for guests approximately one hour prior to events.
To avoid delays, we recommend that guests, who have tickets in Will Call, arrive one to one and a half-hours prior to the event start time. For guests looking to spend a short period of time visiting the box office or Team Store, or anyone dropping off guests during an event, the Arrowhead Pond offers a parking rate refund. A parking lot attendant will issue a refund when you exit. To avoid traffic congestion, we recommend that guests enter the parking lot from Ball Road, just East of the 57 freeway.