It's the browser that's cool. The demo opens up an agent-guided tool. The power of the guide Other forms of interaction are also available. The call center agent has a computer but no phone. In an all-IP network, agents can work from home, and can be anywhere with reliable IP service, which should increase agents' work satisfaction and productivity.
Familiar components are also easier to maintain and troubleshoot.
The product is powerful. On the shoulders of giants CosmoCom works with ISVs to add functionality to its solution. For example, it uses Onyx and similar software to provide event tracking and management, and Microsoft NetMeeting to provide video conferencing. Dialogic contributes to the VoIP solution. The CosmoCom solution is priced for large enterprises, but if a small company approaches CosmoCom, CosmoCom can refer them to an ASP client that can serve the small company.