Switchouse has the prerogative and will determine the value of the item claimed and reimburse or replace it according to set amounts as determined by Switchouse. This program is available to all Switchouse members with a valid credit card on file, who have made transactions with another verified member on or after June 1, 2001. If you agreed to a deal then did not hear from or receive items from a partner, and still have the items you were going to send, DON'T send those items. Contact your partner and find out why there is a delay. If there is no response, write to let us know.
Insurance applies ONLY to trades with verified members.
You must file your complaint using the Fraud Reporting and Insurance Claim Form within 60 days after the end of an agreed transaction. All claims processed through cynoSure Financial, Inc. a Lloyd's approved administrator require 30 days from the time the claim is filed. Another option is to file formal charges with law enforcement agencies that have jurisdiction over this type of claim. Our Fraud Review Team evaluates each Fraud Reporting and Insurance Claim Form and provides you with various options via email upon receipt of the form. Sign in if you haven't.