The provided model goes beyond mere impact assessment. It also provides tools to help an organisation become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type of organisation. Two approaches are presented. The next step is planning and involves identification of issues, key questions, indicators, sources of data and methodology.
Implementation needs to be a carefully designed process of data collection, analysis and reporting.
Last, a framework is presented to diagnose organisational performance. In the appendices, worksheets and hands-on exercises are included.