Today, sanitation trucks are available and reliable. The committees, the core of this innovation, develop better ways to make repairs, invent improvements that eliminate the need for repairs, and even redesign the equipment. These employees get involved. Their successful ideas become part of the specifications for new vehicles, and private sector suppliers consult with the BME mechanics to build the vehicle right. BME managers and employees have redefined their roles.
Managers make decisions together with trades people.
Trades people focus on producing equipment that works, not on work standards that emphasize the steps of a particular repair. Instead of measuring individual work standards, the collective productivity of each shop is charted monthly. BME rebuilds fewer sanitation truck engines now, thanks to the tradespeople's modifications and improved specifications for engines. BME's heightened effectiveness and productivity is the collective product of an innovative environment in which the ideas of tradespeople are valued and used.