In fact, we were resolving more cases in shorter periods for higher monetary benefits, all with the smallest staff in 20 years. Lessons about HR Management My experience as chair of the EEOC taught me some lessons about HR management. Business forces open borders as nationalism yields to shared ambitions. 1 Excellence can and should be a shared ambition. That's what we asked of the EEOC staff throughout the country.
Excellence requires innovation, different perspectives, and change.
Leadership means bringing about that change in the striving for excellence. But no one really wants it. We are all content to stay on automatic pilot. As leaders, though, we have to motivate people to accept change in how they do their jobs and think about them. Leadership includes managing diversity and instructing others to do the same.