Do not forget to give us your address and a telephone number where you can be reached during the day. When we receive your written complaint we will send you an acknowledgment and assign your case to a specialist to be researched. The specialist will contact the bank for an explanation of what happened. The OCC will notify you after the bank responds. Complaints caused by bank error or misunderstanding are often resolved voluntarily by the bank.
Many complaints stem from factual or contract disputes between the bank and the customer.
Only a court of law can resolve those disputes and award damages. If we find that your case involves such a dispute, we will suggest that you consult an attorney for assistance. The OCC regulates only national banks, not all types of financial institutions. If your complaint involves a bank not regulated by the OCC, we may refer it to another agency. We will notify you if we do so.