The agreement was finalized following the successful completion of a beta test started earlier this year. Terms of the agreements were not disclosed. To ask a question, site visitors simply use the new askEdison feature, distinguishable by an icon placed throughout the Web site.
Immediate responses provide links to relevant information.
If no satisfactory response is delivered, site visitors can escalate their question to an e-Technical representative using live chat, send an email to askEdison or search the Web. AskEdison vastly improves the speed at which our customers get answers and information from our Web site. Giving them a good experience each time they visit us online is critical - and askEdison really helps make that happen. We share GE Plastics commitment to innovation in the field of online customer support. We believe our solution is a major improvement for companies of all sizes that need to cost-efficiently respond to customer inquiries.