NT SQL ODBC Core Products and Services Visual Meeting Product Description Visual Meeting is a powerful IP communications solution to Net-enable customer contact centers with robust tools and an intelligent IP ACD in a single solution. Product Features Contact Management Visual Meeting power tools provide the highest possible level of customer interaction. Allows agents and customers to conduct two-way application sharing and browse the Web together.
Lets agents control and manipulate remote PCs for effective problem resolution.
Delivers messages to customers including video or audio streams or downloads to customer desktops in real time. The integrated IP ACD allows for intelligent call management and is instrumental in eliminating costly integration and compatibility issues. Directs calls to most appropriate agent. Prioritizes calls based on contact center criteria. Provides system reports.