During the deployment, families may have various needs which can be traced to the deployment or existing problems which are more acute because the soldier is absent. An unresolved pay problem can affect the morale of both the soldier and spouse. Rumors may be rampant. Families are more often motivated to learn about coping techniques when the deployment is imminent or in progress. Lessons in coping are taught by Army and civilian specialists, as well as by experienced spouses.
Families can also benefit from having more experienced and powerful allies in facing their problems.
Who the ally is will be different for each family member in different situations, units, and deployments. The RD can serve this function for problems relating to the organization. The Army can promote social activities that not only help family members pass the time but also provide an opportunity for families to make friends and establish social networks. This is especially important because of the well-documented research finding that people prefer informal sources of support. The help that is offered should be prompt, effective, and easy to get.