There is no statewide human resources information system. When the state went through collective bargaining recently, and unions asked for data, it was a time-consuming task to pry it out. However, the state is designing a comprehensive, online budget-preparation system. There's little standardization here outside of mainframes. Though the Office of Information Technology manages all telecommunications, voice and data transmissions are managed as separate entities.
Major acquisitions follow standard, cumbersome and time-consuming procurement laws.
The state's fast-moving efforts at managing for results are likely to be helpful in identifying the actual benefits of technology systems. And Maryland does a reasonably good job of sharing information with its citizens over the Internet.