Each chapter of the book focuses on a different context, beginning with the outermost cultural circle of the model and moving inward towards the most specific traits of communication, verbal and non-verbal messages. The text highlights influences such as values, ethnicity, physical geography, and attitudes and then examines certain means of interaction, including body language, eye contact, and the exchange of words. The text is designed throughout to show students the stages of relationships, cross-cultural management, intercultural conflict, and culture shock. Cross-cultural dialogues, based on naturally occurring interactions, provide hypothetical scripts that demonstrate how various concepts discussed manifest themselves in human interaction. Self-report instruments help students understand themselves as they learn the important concepts of intercultural communication.
Every chapter contains a summary, glossary of terms, and an extensive reference list.
The text is illustrated with photos, charts, and graphs, making it more accessible. View the Table of Contents .