You should find the address of that CB on the facility's posted SA8000 certificate, or you can obtain it from your elected or your management-designated SA8000 representatives. In investigating the appeal, the CB is charged to protect the identity of the appellant and any person who gave testimony, unless those persons choose to let their identity be known. Your appeal must include documented evidence demonstrating that the facility did not comply with one or more specific provisions of SA8000. Please specify the provision by name and number if you can. Ask your SA8000 representative for assistance if you need it, in identifying the provision and assembling the requisite evidence.
Evidence can include the signed testimony of workers reporting what they themselves have witnessed.
Upon receipt of an appeal, the CB shall forward a copy to SAI within 5 days. The appeal shall be reviewed by designated CB staff for relevance to provisions of SA8000 and for inclusion of documented evidence of non-compliance. The investigation of an appeal may be aided through the undertaking of an unscheduled audit. The CB shall submit a report to the appellant , with a copy to SAI, on the conclusion of its investigation. If the facility has agreed to corrective action, that commitment shall be included in the report.