Another dimension of attracting and retaining investment is basic services that address the needs of investors. This, then, defines the second initiative of the Tumen Programme concerning investment. Large multinational firms have the resources to investigate and manage the investment process in new locations. However, most investment in the Tumen Region, whether domestic or foreign, is by small and medium-sized enterprises. These firms need assistance in evaluating potential sites for investment, and in securing all the agreements leading to the construction and start-up of operations.
Joint ventures are another challenge, again requiring assistance.
Effective investor service centres can tip the balance in favour of one location over another, and in securing joint venture arrangements. The basic role of the investor service centres is to provide investors with a contact point. The centres will provide information, establish contacts, arrange site visits and facilitate all approval and licensing requirements on behalf of investors. The centres will normally also be active in developing an investment strategy for the area and providing feedback to government on policy and procedural initiatives. Trusted investor service centres are essential to guiding investors through the bureaucratic process and introducing reliable partners, especially when the investment climate is difficult.