It was beautiful. He managed to say what we had always wanted to say about the advent of quality in our professional lives. It was almost like he was there in the trenches with us. There are people claiming they can reinvent government using quality. A blind man can see that quality has nothing to do with it.
Leadership can be the most frustrating of all sometimes.
Now it seems that almost as quickly as it was ushered in, QAF appears to be on the way out. We don't need a special program or budget line or separate function at headquarters. The old paradigms are broken. But before we launch out on our next benchmarking effort, perhaps we should stop and examine where we've been. And it wasn't my first.