Research and Polling suggested a crash course in social skills for court workers. At the same time, courts aren't for fun. Hard things happen to people in courtrooms. You can lose custody of children or a lot of money. Things can get very tense.
Emotions run high.
Even under these circumstances, however, social-skills training might help. People probably need respect when they're most stressed out. Even courthouses came in for criticism. These are usually drab, colorless, institutional and uncomfortable. Stressed-out people can use a little comfort, too.