Good choices match technology with policy goals, customer needs, and organizational capabilities.
These assessments take time and effort, but they definitely pay off. Yet the return on taxpayer investment in well planned, soundly executed information systems projects can be very large in terms of enhanced capacity of government agencies to provide more and better service to citizens, often at lower transaction costs. It outlines how to evaluate the situation, choose products, and identify stakeholders. Exercises are included along with case studies based on recent situations where CTG has helped in making cost-effective and productive decisions. The Center uses the handbook to support workshops for managers and staff of government agencies, introducing it at the Government Technology Conference this past fall.