Even after it is fixed, often any interest that was capitalized during the error period is not adjusted. Neither Pell or the LOC contact the school when there is a problem with electronic transaction batches being incorrectly received. Strong concern that once transactions are transmitted through Internet that proper Data Integrity will be in place. The Loan Origination Center and the Direct Loan Servicing Center do not communicate well in handling problem resolution. The Loan Origination Center customer service representatives are not sure of themselves and not empowered to provide many answers that are needed.
Issues have to be escalated to higher level for resolution.
School became a QAP school in the 97-98 academic term. It was mandatory that the school provide a statistical sample of students to the Department by July 15, 1998. The school still has not received the results of the sample from the Department. The school was going to use these results to better understand the trends at the school so they could apply them to the 98-99 academic year. It is now too late and they have no idea when to expect the results.