The Future of Web Knowledge Delivery Web knowledge bases are only the beginning of a revolution in how organizations will distribute knowledge about their products and services. Over the next several years, we'll see the growth of new technologies and the convergence of existing technologies for knowledge delivery over the Web.
Many companies already host newsgroups or threaded discussion groups on their web sites.
If users do not find the answers they need in a knowledge base, they should be encouraged to post the question to the group. Technical experts can be assigned to monitor the group and make sure that questions are answered. Another benefit of this approach is that sometimes users will provide answers for other users. In effect, a newsgroup can create and foster a community for the exchnage of information about your products or services. Natural Language Interfaces.