In response, United created 250 new billing, enrollment and claims jobs. But the complaints grew to include questions about a controversial software used to screen doctors' bills, as well as allegations that United was underpaying some doctors for complicated office visits. Two months after the allegations surfaced in an Orlando Business Journal article, United agreed to dramatically cut back on the use of the software. By then, the state's Department of Insurance had agreed to a request made by the Florida Medical Association, a 17,000-member physicians group, for an investigation of United's payment practices. The Florida Hospital Association formally has notified the state agency of Harper's civil suit.
Doctors expect to get paid for providing the treatment.
That seems to be a fundamental conflict.