Once you implement some of your ideas, be sure to evaluate the results. Effective agencies share this information on progress and cost information with their customers. Customers are interested in how well an agency performs, not only because they are the recipients, but because they helped the agency set expectations and secure needed funding. Effective organizations also carry the analysis of this information to the next crucial level. They critically examine the results for better ways to accomplish the same ends and discard or replace ineffective procedures.
Effective organizations identify new customers and desired products and services.
They use their evaluation processes to continually update and improve their concepts of what business they are in, who their customers are, and how to better deliver quality products and services. If your agency management system employs these processes, and takes them seriously, any of the systems listed in the first paragraph might be used to describe your management system. If any of the major pieces or processes mentioned above are missing in your system it will probably decrease your agency's effectiveness. But, that's what evaluation is all about, a way to learn and change to improve. Every agency has management and decision making systems.