You can get this information out of your modem's manual. Most modem manufacturers offer an upgrade that will allow you to upgrade your v. FC modem to a v. In the past, problems of this sort have appeared with Supra firmware upgrades to turn their 28.8 modems into 33.6 modems, and on early X2 modem models. If you are experiencing disconnects and have either a new modem or recently updated your modem's firmware, you might want to check with your modem manufacturer to see if a fix, updated firmware, or updated software has been released.
Inactivity can also cause disconnections.
CoreComm has a 20 minute inactivity timeout, meaning that if you do not send any data over your Internet connection for twenty minutes, your connection will be dropped. Most Internet dialer programs will automatically drop the network connection after a few minutes of inactivity. Minimize the window, and your connection will remain active. If you are connected for over 8 hours, you may be disconnected in order to be fair to our other customers. Simply dial back in if you need to continue to use the system.