Credit card charges may be run at anytime during the month in which the payment is due. Once a charge has been made it will not be reversed. Auto-billed customers who plan to cancel must do so before the start of the month in which payment is to be deducted for the next payment period, or before the start of the month in which the payment is due begins, to avoid an irreversible charge for the new payment period. If a charge is declined the account will have it's dialup privilege suspended until the user updates the information on file and makes payment. We reply to email very efficiently.
Email is our primary means of communication.
We are an electronic service. Please communicate with us through email where possible. We do not reply to postal mail with postal mail. If the sender includes an email address a reply will be sent via email. Registered and Certified Mail.