However, it should be noted that both landlord and tenant have some maintenance responsibilities. These responsibilities can be modified in certain instances, as noted above, by mutual agreement between the landlord and the tenant. Emergencies are situations that require action within 24 hours and pose an immediate threat to the health and safety of the household. Examples include leaking gas, flooding, major roof damage, or a defective furnace. Major problems are problems that affect the quality of the residential environment, but not to the degree that the life of the occupant is immediately endangered.
Examples are a defective water heater, clogged drain, or heating problems in part of a house.
In solving these or any maintenance problems, the first step is for the tenant to talk to his her landlord. Municipalities have enacted housing codes to protect the rights of both landlords and tenants. Most municipalities have their own specific codes which may be checked by contacting the local city hall. Keep a copy for your records. It is important to keep track of all phone calls and conversations with a landlord or a building inspector.