Now, other trans-oceanic airlines are scrambling to provide similar accommodations to the highly profitable business traveler. Opportunities for gaining competitive advantage are then determined. QFD workshops present an excellent venue for multi-functional personnel to use their diverse viewpoints to quickly obtain solid improvements in the Value of products and services to key customers. Providing greater value in products and services and in the manner in which those products and services are delivered leads to increased customer satisfaction, customer loyalty, and market share. A solid business plan translates these gains into greater profitability.
Form is in.
From radios to cars to toothbrushes, America is bowled over by style. Value Analysis and Quality Function Deployment provide the consensus building methodology to resolve these issues. Mutual understanding among personnel of various disciplines and backgrounds develops as customer requirements are quantified. Alternative means of satisfying customer and business requirements are brainstormed and evaluated. Decisions are based on data rather than on opinions.