At United Defense, customer satisfaction is our primary goal. This is achieved by establishing logistics teams that are committed to meeting our customers' needs.
ILS managers are responsible for projects from inception through contract completion.
They ensure that customer requests and questions are answered in a timely and professional manner. Each ILS manager also chairs the ILS team, which consists of representatives from each logistics discipline. As the ILS team chairperson, the ILS manager sets the pace for the development of quality logistics products by ensuring appropriate logistics disciplines are introduced to the program at the right time, to the appropriate level of participation. In addition to serving as the customer point of contact and ILS team leader, the ILS manager monitors logistics programs to cost, quality, and schedule requirements, ensuring timely delivery of quality products within budget.