The course integrates prior study in health care, management, accounting, and economics. Students will develop problem solving skills and an appropriate management style. Hotel Management Courses HTM 111. Introduction to the Hospitality Industry . Examines the history, development, and operation of the hospitality industry.
Emphasis is on current organization problems, opportunities and trends.
An overview of how the hospitality industry functions in the world economy. Management orientation stressed. Front Office Management. An analysis of the integrated functions of the front office and housekeeping departments. Topics include work and information flow within and between departments, demand forecasting, pricing strategies, reservations and control, front desk responsibilities, guest services, emergency procedures, night auditing, and a general introduction to the art of innkeeping.