Riders are encouraged to use seat belts and tie-downs at all times. This occurs once a five-minute waiting period has elapsed. The first time a no-show is designated, the Transportation Operations Manager will contact the passenger and explain the policy. If it occurs again within a quarter, the passenger will be suspended from rides on the Handivan for one day. If a passenger is listed as a no-show three times in a quarter, all scheduled rides will be suspended until the end of that quarter, or for at minimum a 4 week period into the next quarter if the occurrence at the end of a quarter.
Drivers are to remain positioned on the ground to guide wheelchairs onto and off of the lift.
Wheelchair brakes are to be engaged before the lift is operated. Drivers shall use one hand to hold on to the wheelchair whenever the lift is operating. Drivers will assist all riders to a safe position in the van behind the driver's seat. Wheelchair brakes are to be engaged and everyone stationary before the vehicle is placed in motion by the driver. All riders are encouraged to use seat belts and wheelchair tie downs.