The solution empowers organizations to control up-front procurement processing costs and to monitor and control the costs incurred throughout asset lifecycle processes such as deployment, installation, support, service, reallocation and retirement. Nortel Invests in Delano Delano Technology and Nortel announced that the two companies are actively exploring joint opportunities to leverage their respective technologies to enable new solutions for e-business. The SSPA San Diego Summit includes four days of Program Content, WebStar Service Awards presentations, Expert Connection Training workshops, SCP Site Certification sessions and Networking. The Summit will open with a keynote presentation by Patricia Babington, of Rockwell Automation. Pat is responsible for worldwide technical support, service and training for Rockwell Automation s software and control system products.
Genesys participation is in the first round of funding.
Over-IP Technology Ask Jeeves announced a technology development relationship with Trillium Digital Systems to enhance Jeeves Live. Blending IP telephony and interaction management capabilities into the solution provides e-business customers the flexibility to incorporate a human touch while doing business online. Kana Increases Global Presence Kana Communications announced further global growth with the news that they have secured 30 customers outside the U.S. during 1999, including twelve new European customers in the last quarter. Davox and SBC Strike Agreement Davox Corporation and SBC Communications announced the signing of a distribution agreement. Under the agreement, SBC is authorized to resell Davox's inbound, outbound, and blended customer contact solutions.