A manager can type a single query that returns an organized report of all related information from internal and external resources. Communication and Collaboration - Accessing online discussion groups, customer service can resolve a client's problem, talk with technicians, use customer databases to look up the client's email address, and then respond to client using email. The same interface could be used to access other core applications. This single interface approach greatly reduces employee training requirements. Network Services Directory - Administrators can centrally track and manage information about people and services.
Information only needs to be entered once and is available to any user or server network-wide.
Security - Using encryption and authentication, information can be shared or protected as needed. A manager of a confidential project could issue privileges to core team members while protecting information from unauthorized use. Replication - Spread information across your network while maximizing the efficiency of your network. Management - Administrators can centrally and remotely manage all network resources. Network management may even be outsourced.