For patients with hearing difficulties, the facilities of the social services interpreter are available. The Trust personnel department maintain a list of staff who speak other languages. The hospital has access to mutergen linguists for interpretation facilities. All problems should be taken to up straight away with the person who is giving you the service. Most difficulties can be resolved quickly in this way.
Every effort is made to resolve complaints at a local level.
If not able to help you straight away, then that person will ask someone more senior to advise you. Telephone enquiries should, if possible, be kept to only one or two people, who can then pass on any information to the rest of the family and friends. Patient confidentiality will be maintained at all times and therefore the amount of information staff will be able to provide over the telephone will be limited. There is a well established training programme for all staff. Report to the first member of staff you see and follow any instructions given to you.