The assessment clinician will initiate contact with the client or referral source and arrange an immediate appointment. The initial contact with the client and family is of utmost significance and must be responded to with sensitivity as successful engagement of the young adult is often dependent upon a good first impression being made by the clinician. It is important to avoid alarming the client and family with labels and other medical jargon. It is better to concentrate on initiating and forming a therapeutic relationship with the client and family. A friendly and helpful attitude combined with a general interest in the family is often an effective means to successful engagement.
Every effort is made to involve family in the screening procedure.