A good story is the best teacher. It dramatizes the value of every customer who comes through your doors and demonstrates critical people skills that keep buyers coming back. Especially helpful for the front line in bank, food, entertainment, retail, and hotel environments. This program urges them to do the best job they are capable of.
Evocative narration reveals the rewards and satisfaction for doing a job well.
The video's story reinforces the voice-over message that the person who benifits the most from doing excellent work is the worker. Uses field service representative examples. Filmed at the 6th Annual Inc. Magazine's Conference on Customer Service Strategies. Drawing on insights and personal experience gleaned from 20 years in consulting and speaking to private and public sector organizations internationally. The Mission follows a Vail ski resort initiating a campaign to turn members into names in order to personalize service and anticipate customers wants and needs.