We allow the reseller a standard response time, usually 24 to 48 hours. If after this time, we are still unable to contact the reseller, we attempt to answer the end-user's question. Sometimes a lack of response indicates that the reseller may have gone out of business. If the reseller has gone out of business, they are contractually obligated to tell us. This enables us to provide service to their remaining clients.
Internet law is such a new area of law that there are no real precedent setting cases.
We are constantly learning from experience and refining our compliance policies to reflect this. As more ccTLDs become available the issue of compliance becomes more complicated as we have more policies and procedures to refer to. Each country has its own governing body and its own unique set of rules for who qualifies to register a name with their country's extension. So, the more ccTLDs, the more rules and regulations we have to ensure we and our resellers follow. A member of the compliance team will be happy to assist you.