A strong customer focus exists on the plant floor. Employees are members of empowered work teams with clear responsibilities, expectations and performance standards. A high level of teamwork and coordination exists between organizational units. Plant and team performance measures are visible throughout the plant and the business' competitive situation is understood by employees. Employee teams meet regularly to set goals, discuss process performance, solve operating problems and implement corrective action.
Employee morale is high and people feel appreciated for their efforts.
Senior management is regularly visible in the plant on all shifts. Process operating procedures, quality standards and skill levels are standardized across shifts. Both verbal and written systems are used. Maintenance, Quality, Engineering and other support functions provide adequate support to the Operations group to maximize process efficiency and reliability. Include information on your specific objectives.