Where a fault is suspected, NetComms will remotely test active networking equipment and when necessary, attend the location of the network termination and test for connectivity. In the case where the fault is on the network side of the termination, fault rectification will proceed until such time as the termination is proven to be working, at which point it will be reconnected to the user computer and the call-out closed. If the fault is on the user side of the termination, further investigation will be undertaken in accordance with the section called User-Side Faults below. Ability to access mail is via MUAs which vary considerably. NetComms takes no responsibility for MUA configuration beyond an exposition of the general principles, except in the case of software installed by NetComms, subject to the User-Side fault definitions below.
Electronic mail stored on the server is backed up to protect against hardware failures only.
In addition to these faults, misconfiguration of MUA software will be considered a User-Side fault where the software was previously correctly configured and the misconfiguration is the result of the user interfering with the setup of the software. If the user opts to repair the fault him- or herself, the computer will not be reconnected to the network until such time as it is tested and approved by NetComms. A callout fee will apply in this case.