New technologies, globalization strategies, and lack of a skilled employee pool are some of the factors complicating HR's role.
HR has two types of major responsibilities.
The first set centers around the design of the organization and culture, and the second is related to the acquisition, management, and development of human talent within the organization. According to IDC, when deciding which of these activities to outsource, companies need to consider how HR can create and deliver the greatest value to the organization. Activities related to reinforcing the culture and the values of the organization are usually kept in-house. IDC believes companies are moving toward outsourcing several HR activities rather than just one or two. As a result, they are looking for service providers that can offer comprehensive HR outsourcing solutions.