Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Remember, responses must be submitted the week assigned and by Friday, midnight. Many companies are seeking business opportunities in global markets, but globalization is not just something of interest to large firms. Programs focused on total quality, downsizing, reengineering, outscourcing, and the like are all examples of organizations making changes to modify the way the operate to be more successful. Some of these changes are reactive while other are proactive and designed to take advantage of targeted opportunities. In meeting customers expectations, managers must focus on quality, innovation, variety, and responsiveness.
Labor cost are one of the largest expenditures of any organization.
Managing people is every manager's business, and successful organization are those that combine the expertise of HR specialist with the experience of line managers to develop and utilize the talents of employees to their greatest potential. EEO has emerged slowly over the years and that it was not until the mid- 1950s and early 1960s that nondiscriminatory employment became a major social concern. Equal Employment Opportunity Act of 1972, Pregnancy Discrimination Act of 1978, Americans with Disabilities Act of 1990, Civil Rights Act of 1991 and Uniformed Services Employment and Reemployment Rights Act of 1994. Vocational Rehabilitation Act of 1973 is the act was passed because of the negative attitudes often held toward disabled individuals. Executive Order 11246 prohibits discrimination based on race, color, religion , sex, or national origin in all employment activities.