What they had in common, however, was a holistic and integrated approach to the employment relationship. The approach to excellence developed by these companies was in response to the myriad of challenges confronting business today. Customer continue to demand 'better, faster, cheaper. The responsibility for communication and contact with customers is broadening across the organization. Managing and using knowledge effectively continues to increase in importance.
Innovation continues to be critical to success.
Globalization will affect all businesses as customers and employees become more diverse. Remote, contingent and part-time workers will impact management styles. The Internet will continue to shape business processes internally and externally. Generation X and Y workers create different ways of working and different expectations. Responding to these challenges is what the Best Companies do best.