QThe success of my business depends greatly on my ability to attract, retain and motivate quality employees. AThe question you ask gets right to the heart of the art and science of management. Hundreds of textbooks have been written that attempt to take a stab at answering your question. It is a quick read, very pragmatic and full of useful ideas. In order to get employees to take personal responsibility, they must be motivated and have the incentive to do so.
Employees like to be informed on how the business is doing and how they are doing.
So, frequent, open and honest communication is vital. I should have said two-way communication. If you want employees to care, you must care about what they have to say. Their suggestions and input should be considered and appropriately acted upon. All employees should have clearly written performance plans, which spell out what is expected of them.