Get a clue Every time a problem occurs, make first sure that you know what you're doing, and that you know what exactly you wanted to do. Describe the problem in a concise and unambiguous way. The better you can describe what help you need, the higher the chance that you'll find it.
Every software package is released with some sort of documentation.
By doing a sincere effort to look for the missing information yourself first, you will learn a lot. Maybe it has a reference to a site that carries more information about your problem. Both Deja and Altavista News have archives of almost ten years of people helping others on the UseNet news groups . But beware, do not just start complaining, rather ask if someone knows where you can read more about your problem. So, don't quit after one minute, but wait, say, ten minutes or so.