Disagree Strongly Disagree 1. I am proud of the quality of the services my organization provides to its customers. I am satisfied with my wages. Management informs me about issues that are important. I have the authority to correct problems as they occur.
Information flows openly between management and employees.
Policies and procedures are explained adequately. My ideas and opinions count at work. Customer concerns get resolved quickly. Employees are treated fairly regardless of gender. Work policies are fair.