As a result, the Center has made a number of beneficial changes to streamline, redefine, and clarify Center mission goals. Using a balanced scorecard as a framework to ensure that all areas of the business are addressed, each employee assists in developing his or her own performance plan with the encouragement of team leaders and division managers. Each performance plan focuses on accomplishments rather than activities. The employee performance plans effectively communicate the organization's goals and initiatives to employees and allow employees to see how their work aligns with the organization's strategic direction. The Center uses a 360-degree assessment process to enhance communications.
Management supports lowest-level decision making.
This has increased employee satisfaction and productivity, and brought about improved organizational, team, and individual performance.