Subjects in a sales training simulation study have been shown to achieve higher levels of desired outcomes of role play exercises. These treatments reduce the number of remedial role plays that must be used before the trainees achieve desired levels of skills, knowledge, and attitude. The overall effect is that sales training cycle time has been reduced. Cycle Time Reduction in Order Processing of Packaged Computer Software Product distributors are facing increasing competition from many avenues and an increasing number of competitors in the market. As a result, distributors are looking for ways to gain a competitive advantage.
Few markets are more competitive than that of packaged computer software distribution.
One approach to make order processing more efficient is through reengineering. Insight Direct, a Tempe, Arizona-based hardware and softward distributor, did just that. Their original order processing system had several problems. It did not provide on-line access to inventory information, so salespeople accepted customer orders for products that were not in stock. The resulting order would then be back-ordered without notification to the salesperson or the customer.