If it meets the standards, the MPSC sends a copy of it to the utility company and asks for an answer, and sets a date for a hearing. The customer and the utility company will receive notice by mail of the time and place of the hearing. This means that you, the utility company, and the MPSC staff will come before an administrative law judge. You must prove your case. A formal complaint proceeding is separate from any informal proceeding that may have taken place on the problem.
Lawyers always represent the utility company.
The MPSC cannot provide you a lawyer or pay your legal fees. The MPSC staff may also become involved in the formal hearing by taking a staff position on the issues. After the hearing has ended, the judge will recommend a decision to the Commission. The Commission will review the hearing record and issue its decision. Also, the Commission will review any proposed settlement of issues filed before an order is issued.