But doggone it those dogs don t know everything. They have their faults too. Dogs are bad at asking you questions. And if you and your customer are not in synch, a few good clarifying questions can help you get back on track. Learn to say things like, Gee, I must not have been clear on that point.
Dogs don t know how to talk on the telephone.
In today s world of communications we want to be better on the telephone, with beepers or pagers, with emails, with faxes and with anyway we communicate with our customers. Take some time to evaluate your effectiveness with each way you communicate. Then plan to improve each area one at a time to get better results. She is available for teleclasses and writing projects. All rights reserved.