Staff are notified of problems in the system via alerts from the various monitoring agents within the enterprise. These alerts are then displayed graphically, so it can easily be seen when the availability of a business system, application, subsystem, or component is in jeopardy. Operators can also take responsibility, or ownership, for any problems as they appear within the system, which immediately notifies other people that somebody is addressing the problem. As part of TBSM s ability to detect problems in a complete IT infrastructure, the application also monitors resources for state changes and performance threshold violations that could affect availability. Events that could be included in this are called exceptions.
Exceptions occur when counters that measure performance thresholds are exceeded.
If a threshold is exceeded, or performance is under par, TBSM will alert the Systems Manager, enabling fast and efficient problem resolution. Workstation, a graphical application that displays business systems, applications, subsystems, and components, ensures that you can rapidly navigate to problem resources and see their impact on business systems. The Management Server acts as the central repository, and correlation engine for the TBSM work station, controlling client access while ensuring concurrent data access to all clients. Through LOBs, resources can be viewed in logical business-related collections, irrespective of their physical hierarchy. LOBs can be based on various criteria, from an actual line of business, to interests such as application sets, departments and geographical regions.