Career Center Online - Assertive Behavior Eye Contact. It just doesn't come across.
Effective assertions require an expression that agrees with the message.
Voice Tone, Inflection, Volume. A level, well-modulated conversational statement is convincing without intimidating. Spontaneous expression will generally be your goal since hesitation may diminish the effect of assertion. Although what you say is clearly important, it is often less important than most of us generally believe. We encourage a fundamental honesty in interpersonal communication, and spontaneity of expression.