As the spring semester commenced, so did the daily treasure hunt for the closest parking space that students, faculty, and staff can get to their destination on campus. For most, thoughts about George Mason University Parking Services don't go beyond finding that perfect spot-unless there is a ticket or violation charged that finds a particular motorist standing in line at the department's counter. This semester, Parking Services is reaching out to campus motorists with an array of changes and improvements to dispel past reputations and instill confidence as a true service provider. Contrary to some beliefs, Parking Services does not pocket the money from parking decal fees or tickets. Toward the end of this semester, Parking Services will relocate to SUB II on the ground floor alongside the Mail Services Center, the Mason Money office, and Photo ID Services.
King envisions an office layout more conducive to quality customer service.
During relocation, a sales window for Parking Services will be open at SUB I, Room 201. When King came to Mason last spring, his first tasks were to bring organization and cohesive policy and procedure to the department. During the 1997-98 school year, Parking Services was understaffed, resulting in long lines of frustrated decal applicants. Since then, six full-time cashiers have been hired and the phone system repaired. Parking officials still encourage Mason motorists to renew or order parking decals via telephone, as, according to King, the 4GMU system really does work.