99 MGT 372 Managerial Application of Communication Technology. This course provides an examination of operating activities in service industries.
Emphasis is on the principles of design, operation and control of service delivery systems.
Lectures, cases, and assignments focus on such topics as service system design, client interfaces, capacity planning, inventory management, customer service, and quality control. MGT 365 Strategic Operations Management. This course is designed to enhance comprehension of the operations management function at the strategic level, to gain experience in identifying and analkyzing strategic problem situations, and to develop recommendations for action. This course emphasizes concepts, tools, techniques, methods, and skills needed to identify, analyze, and redesign business processes including project management. Case study approach will be used.