Everyone in management has had to change jobs. There is increasing pressure to make plants competitive and have a more effective supply chain. He says that part of a manager s overall performance rating was tied into how a manager performed against the number of grievances filed, so the adversarial climate was built into the evaluation system. In 1987, management recognized the need to change and to become more global in outlook. The biggest plus, says Castro, has been increased and broader employee involvement at all levels.
Management has to listen to what employees are saying.
The business has been taken to a whole new level.