A child care or elder care specialist will work with the caller to identify all the ways the Resource and Referral Service can be of help. If the need for assistance is urgent, help will be provided as soon as possible, typically within 24 hours. For less critical situations, the requested information will be provided within 7 to 10 days mailed to either home or work as specified by the employee. When callers decide they have all the information needed, they are asked to evaluate the service. This evaluation can be done in writing or through an automated call system.
Employees are welcome to call as frequently as desired.
A comprehensive translation service is available, as is a relay system for the hearing impaired. The Child and Elder Care Resource and Referral Service is provided by the New York State Family Benefits Committee to all Executive Branch State employees working in New York City or Westchester County. As the result of a Request For Proposal process, the New York State Family Benefits Committee contracted with Ceridian Performance Partners to deliver this comprehensive Resource and Referral Service. Employees report that the service reduces their stress and saves them time. Ninety-eight percent rate the service excellent or good, and indicate they would use it again.