Opportunities Opportunity Definition Calculate Process Sigma Difference Between DPMO and DPPM the scenario. Herman and Gary both manage processes for your company. Herman's process involves a simple matching of supplier invoices to purchase orders. Gary's process is much more complex. This process involves compliance to government regulations and requires massive amounts of data to be taken, accurately summarized and reported in several different formats to local, state, and federal agencies.
Management reviews the results monthly and focuses on yield and labor variance.
In most companies Gary would be asked why he couldn't get his department to perform like Herman's. The politically savvy types, like Herman, migrate to the simple processes. This is the nature of opportunity counting and related metrics like DPMO and sigma levels . They are tools for management, not tools for the change agents and change teams. Change agents and teams only need to know current performance in the absolute simplest of terms and if the performance is improving.