This is not uncommon here at Allstate and, I understand, at other companies. At the executive secretary level, I work for one boss. Once you become an executive secretary, you're working for a higher-level officer, and that means more communication with other officers at that level. You're dealing with a higher level of employee. When I was an admin secretary, we mostly communicated within the department.
Every day is different.
The majority of my time is spent administering my boss's calendar. He has meetings from early morning until late at night, and sometimes we just run out of time. I try to fit that in with a lot of field travel, which takes two or three days out of the calendar. So it's juggling the calendar, making travel arrangements, correspondence and all the phone calls in between. A large chunk of my time is also spent communicating through email.