Always check with your hotel for messages. If you need to change your pick-up time, inform Charlotte Timms, Lisa Davis, or Sean McCoy. Bus drivers are instructed to wait no more than 5 minutes past the appointed pick-up time. If bus drivers wait more than five minutes, the entire schedule is thrown off. If you miss your scheduled pick-up call the Physically Challenged Office.
Good communication is the key to good service.
Be sure you understand exactly where the bus will meet you. Be on time, and keep schedule changes to a minimum. NEA will use equipment specially designated for Physically Challenged and try to avoid transit buses with lifts. Under no circumstances will NEA use school buses for Physically Challenged delegates. When contracting with vendors, The Convention Store will clearly outline NEA's expectations regarding equipment and expertise of the driver to avoid situations where drivers are not experienced or professionally adept at handling lifts.