Solicitation Vision handles all contact management activity and creation of loan proposals. Underwriting AEs can model financial solutions using the customer's current financial information. A neural network host looks at risk, interest rate and other variables in approving loan terms. The company says typical underwriting requests are handled within minutes rather than hours or days, standard in this industry. The system generates all necessary documents on the local laser printer, including, for example, checks to pay off other lenders in the event of debt consolidation.
Every document is bar coded and forwarded to a central loan processing facility.
There the documents are scanned for imaging. The system automatically initiates a commission for the right AE, but not until all required documents have been received and scanned. That provides further incentive for the AEs to get all of their ducks in a row. Service Vision also handles all aspects of customer service, so if a loan customer calls two months after securing a loan, the service rep can view the same information the AE did at the time of the loan process. The messaging layer connecting to MVS environments is a homegrown Cobol system called the Global Transaction Manager.