The procedure for faculty, Staff and students is to contact the Help Desk at ext. 87777 to request services. The procedure ensures that requests get logged, escalated and tracked. The alternate phone numbers are provided in the event of an emergency. The Help Desk provides a central contact point for the community.
Documentation is available via web browser.
Training for faculty and staff is available in the Hilton business center. The Information Services Help Desk is located in the basement of the Hilton Business Center and serves as the direct connection to any person or service offered through Information Services. The Help Desk receives approximately 3,500 calls each month from faculty, staff and students. The date originated and priority are entered. The request or description of the problem is entered.