The distinctions and observations we make create our culture, since culture is the common set of distinctions and observations made within an organization and society. Culture results from a sharing of distinctions in a manner that a group of people experience the same observations and listening and look at and see the world in the same way. Coaches must be aware of the lack of distinctions and the lack of ability to make distinctions among those they coach. Language both reveals and conceals. There are emotional levels within individuals and organizations.
Emotion is our fundamental predisposition toward action.
Some emotions do not work in support of some actions. Some emotions even prevent some actions. Emotion is the fundamental basis of relationships. We need to deal with emotion at the organizational level because before learning can take place, the emotions of an individual or organization must be assessed and addressed. People develop over time regular moods, regular dispositions toward life, which predispose them toward certain behaviors and away from other behaviors.