Until mast is is up and communicating on the network, most custom software will remain unavailable. To be sure your workstation is completely unresponsive, check that when your type something nothing appears in the window, and that the mouse cursor does not move when you move the mouse. If the System Manager is off duty and the workstation is privately own, or the workstation is located in Jeffery 236, and the need to restore the workstation is urgent , ie. Check for obvious problems like a loose power cord or connectors. Try rebooting the workstation a second time after checking for loose connections just to be sure this is not the problem.
Hard drives are a prime candidate for hardware problems even if the drive is relatively new.
However, depending on the type of disk problem you encounter it may be fixed by running a specialized software program. Otherwise it may have to be sent for repairs or replaced. Queen's ITS provides personnel to help users with general hardware and software problems. If you wish to seek further help in diagnosing your workstation problem in the event the System Manager is not available, you can try contacting Dave Harrison at extension 2023. As well, if the workstation is functioning properly but the monitor is not, turning the power off will disconnect other users who may be remotely logged on and who are not experiencing any problems at all.