Experts know where to look for help. If they don't know the answer, they know where to start looking or who to ask. For example, the built-in help in many applications will provide specific instructions, and occasionally even help with troubleshooting. A working knowledge of resources available on the Internet and how to search efficiently for information is equally vital. Experts communicate with each other.
Experts have a self-motivated curiosity and interest in learning about a wide variety of topics.
After all, if we're not interested in learning, we're probably working in the wrong place. The deciding factor in our eventual purchase was exhaustion, and I dread ever going through that process again. It sure would be nice, I thought at the time, to have a friend who knew the business and could do all that legwork for us. When it comes to buying computers, I hope you'll think of the Help Desk as that kind of friend. That's a great start, but it can still pay to check with us first.