We put up an application that contained our personnel performance measures on Attachmate's Open Mind. Users of both PCs and Macintoshes would then edit this document collaboratively. A real benefit of groupware is the ability to cut down on turnaround time for decisions and meetings, so that corporations can become more responsive to their customers' needs. We use Lotus Phone Notes and a pager gateway to our Notes server to communicate with our staff. This enables us to provide tremendously quick response times for our customers.
Information is our stock in trade.
If one account team needs to do research on a trade show, they can refer to existing information and not have to re-invent the wheel. This speeds up responsiveness to our clients. Groupware can also improve delivery of client reports and other information, making your business more competitive. CCH developed its own Notes-based electronic products called Capital Changes Daily reporter via Notes. This has all sorts of securities-related industry data such as transaction details and value and used by large brokerage firms.