Effective strategies for dealing with conflict and undesirable behavior are part of the discussion and workshop. The importance of goal setting and reinforcement of goals achieved is examined. Participants will learn the uses of reinforcement surveys and learn steps to develop their own reward strategies for use with a BBS process. Examples from client companies are provided as well as a list of additional references for developing a rewards program. Process An excellent seminar for managers.
Emphasis is on the importance of keeping up with the data through weekly tracking.
The various pros and cons of tracking the various process and outcome metrics are discussed and their use in measuring success is examined. Also, attendees will be introduced to the methods for determining success and calculating return on investment are covered. Participants will learn the uses of both qualitative and quantitative data in measuring success of a BBS process. Liberty Mutual Insurance Company.