We sincerely hope that our current members will stay to enjoy the ride with us. Finally, the iiNet staff would like to take this opportunity to wish all our members a happy and safe Christmas and New Year. Christmas Opening Hours iiNet will of course be available for dial up access right through Christmas and the New Year. However, our support personnel have actually asked for time off, so this will result in reduced access to support and sales over the next week or so. Operating as usual.
Email support is always available.
If there is a confirmed fault on the network, this may be reported by email or by telephoning on 9214-2222. A paging service will answer, and a detailed report of the fault should be made to the paging service. This will then be sent to one of our Technical staff who will attend to the matter immediately. Confirmation of receipt and handling of the paging message will be sent via email. The last two months have seen a number of additions to our support staff list again.