In other words, company employees have a lot of knowledge and expertise. They know who the primary contacts are at the client locations, how to reset network passwords, and the most efficient way to deliver your company's services in emergency situations. Your company knows quite a lot. However, much of that knowledge goes home at the end of the day, is gone on sick days and vacation days, retires, and is even hired away by competitors. Knowledge needs to be shared, not hoarded.
Knowledge hoarding only hinders company growth.
It benefits no one, including the hoarder. The company whose employees share knowledge and expertise is the company that operates more efficiently and smarter. When Continuous Learning, Sense of Community and Knowledge Management techniques are implemented, the true learning will take place in the workplace. The company will be successful, employee turnover will be reduced, and its employees will have a higher job satisfaction.