The Software CMM has helped organizations focus process change management efforts. Now, with CMMI supporting the integration of process management, knowledge management, and technology evaluation, organizations have a model that can be used to better focus integrated process and product change management to support improvement objectives of the enterprise. Organizations can begin an iterative approach toward integrated process improvement by using the CMMI in pilot assessments that will provide insight about the value of the CMMI regarding how an integrated model can enhance organizational improvement objectives. Regardless of which model an organization might use, change agents should consider the complementary use of frameworks and tools that now exist to support organizations in pulling together process, knowledge management, and technology to support organizational learning. Designed to help organizations adopt and implement new technology, INTRo is a web-based process guide focused on making connections among business problems, value propositions, technology solutions, and their implementation.
INTRo integrates the multiple dimensions of change and helps to fill skill gaps.
This is significant to technology change management since many such efforts are complex and all-encompassing, requiring comprehensive knowledge and skills that are often not resident in a single organization or team. To be effective change agents within organizations, people must pull together process, knowledge management, and technology to support learning and successful change. CMMI, coupled with an appropriate framework or tool suite, can provide the key enabler for successful enterprise-wide technology change management efforts. For more information see SEI's Web site.