This is well below the average for firms of the skill and seniority in the areas of law the firm practices. Certain legal tasks calling for binding professional opinions or extraordinary expertise are charged a flat rate which is agreed to prior to undertaking the task. The firm associates legal counsel for tasks assigned in states for which it is not licensed and the cost of that counsel is simply passed on to the client without any administrative additions.
First consultations are free, with some limitations.
Employment is by written agreement which spells out the job, the rates and expectations. The firm states monthly, will on occasion request advance deposits towards services for new accounts or larger assignments and accepts most major credit cards.