Operating environment, integrated suites, multimedia, Internet, and utility software will be emphasized. Provides an introduction to telecommunications in the business environment. Includes an overview of electronic communication systems including a conceptual framework as well as hands-on experience. Concepts of telecommunications technology, applications, and management as they apply to business and industry will be addressed. Includes the application of theories of adult learning to planning, delivering, and evaluating training for education and information technology.
Major emphasis is placed on the planning of instruction.
Concepts and design principles common to all microprocessors are studied. Auxiliary hardware, such as reprographics, printers, modems, scanners, and laser technology will be included. Records creation, records classification systems, evaluation, retention programs, manual through automated information systems, image technology, form design, record control systems, records manuals, and disaster prevention and recovery will be discussed. The student will learn how to install and configure a WWW server, publish web pages using the latest tools and set up mechanisms to manage and update a website and content. Incorporates practical applications for delivering technical support through the operation of a helpdesk.