All work may be electronically monitored. All phone lines are recorded. May have your shift changed to suit Valley Com objectives. Must not be late to work since each position must be covered at all times. An employee who is late causes the outgoing person to work overtime to cover the position.
Excessive tardiness is subject to discipline.
Must be prepared to stay in the center for a full 8 to 12 hours. Must schedule lunch and breaks with the Team Supervisor. Uninterrupted break are not guaranteed. Have an extremely stressful job. Have to sit and observe a computer display screen for long periods of time.