Consider a process improvement facilitator. Provide job descriptions for process owner and PIT members. General management responsibility. Recently a new management philosophy has emerged. Companies have found that they must improve quality, increase productivity, reduce costs, and improve customer satisfaction at each step of the process.
Improvements can take many forms.
Barriers must be removed which interrupt the flow of work and processes must be streamline to reduce waste. Starting a BPI requires top management's support. EIT develops critical business processes. The author writes that the best organizations continuously work to ensure that all improvement efforts focus on external customer satisfaction. It is critical to select the best people to be process owners.