The system fosters informed participation. There is a customer service culture among the staff which views applicants as capable of producing positive results for the community. There is an ongoing customer service program which identifies diverse customers, defines customers' needs and responds to those needs. Service benchmarks are set and measured as part of an ongoing customer service program. Staff demonstrates community stewardship and interacts with all customers in a professional manner.
High value is provided for fees and taxes paid.
There are sufficient resources, including staffing and training, to achieve these outcomes. Customers have access to staff who have appropriate authority to interpret codes and make timely decisions. The process is predictable, consistent and timely. Conditions and regulations are enforced and there are clear and effective consequences for non-compliance. Performance standards are established and reviewed periodically.