We will need to know the name as it appeared on the invoice, the purchase date and the problem you are having with the item. Items returned to the factory can be shipped via UPS, Federal Express or US Mail. They should be insured for the replacement value. Resource 800 cannot be responsible for items returned to the factory without an RMA number or items lost that were sent uninsured. An RMA number is not required.
Items lost by carriers sent uninsured are the responsibility of the sender.
These items may not be returned for credit or exchange.