Some people give up and return to the old system. Lawyers and staff resist or try to circumvent new security or data management procedures. Clients and lawyers are concerned about security and confidentiality and won't use the new system. As a result, the firm has to keep the old system in operation, as well as the new one. Bills don't go out on time, creating a cash-flow crisis the next month.
Frustration grows and morale sinks.
In short, what we see is not always what we get and we may not like what we get. Moreover, vendors simply do not have the time and opportunity to learn about the subtle and intricate relationships, habits and values that make each law office different. The most effective strategy is for the people within each office to anticipate, plan and manage their own change. That does not require a crystal ball. It sets realistic expectations and involves everyone who may be affected by the new technology.