Maximizing customer satisfaction, loyalty, and value in the i-economy also requires the ability to identify customers at the velocity of the net, and that means speed, seamless connectivity, and the ability to distribute data across the enterprise. Connectivity with an organization's e-commerce pipeline ensures accurate, personalized customer contact from the desktop, across the net, and around the world. The best solution enables organizations to reinforce success throughout the enterprise. Solutions that require manual coding and manipulation cannot rise to the challenge of today's rapidly changing transaction-based environment. Component-based technology engage customer information with a proven set of successful business rules and practices at any touchpoint within the enterprise via a set of callable objects.
Ease of use allow both business and IS professionals to become expert in the data quality process.
Take their word, not ours. With Trillium, First Union now has complete control over the customer data management process and feels confident about the results. We are delivering on the promise of high quality, value-added service to our customers and building better relationship every day. In addition, First Union eliminated costs and has a measurable ROI that continues to grow. We didn't expect it to be so easy since it was totally new functionality to us.