The level of phone support provided is determined by the type of Tut Support Package the customer has selected. International customers receive 24X7X365 coverage via a toll-based call. Integrated management system for efficient customer response management. Trained network engineers experienced in problem analysis, problem re-creation, call trackng and management. Excludes weekends and holidays.
International customers receive same coverage via a toll-based call.
Integrated management system for efficient customer response management. Trained network engineers experienced in problem analysis, problem re-creation, call trackng and management. Phone Support Escalation Process Tut has developed the following problem priority definitions and escalation process. End user service has been intermittently interrupted.