An experienced operator turned consultant, Kristi has been providing excellent customer service for over 18 years. She is passionate about helping organizations to better serve their customers, and managers to better serve their employees.
Every business needs to show that it cares.
But these days, given the speed and interactivity of the Internet, the explosion of customer choice, the emergence of new competitive pressures, and the constant expansion of customers' expectations for service - just giving customers what they want isn't enough. You also have to anticipate needs, solve problems before they start, provide service that WOWS, and offer responses to mistakes that more than make up for the original error. Building your management teams skills and the confidence to coach and motivate employees. For more information email us and we will contact you within 24 hours. Kristi s Service Excellence Evaluation was a real eye opener for us.