The process is rigorous, labor intensive and complex, particularly for service companies. Certification verifies that CBM complies with internationally recognized standards for quality management and assurance in the service we deliver to our customers. Companies holding ISO 9002 certification have developed, demonstrated and documented standardized processes for building quality into their services, according to ISO registrar Dennis Hughey of AQSR International. Mr. Hughey performed the ISO audit at CBM, measuring the company's approach against the stringent ISO 9002 standards. While there are obvious benefits to certification, including documenting a company's ability to perform to a high level of quality, certification is time intensive and costly.
Few companies are willing to undertake the process.
In addition, ISO 9002 companies are rechecked every six months to assure continued compliance. All Rights Reserved.