New machines may not contain this information. It seems Apple has discontinued use of the mandate. If the battery has been removed from the logic board, this information will no longer be valid. Keep original system CD that comes with your Macintosh. Register all hardware and software.
Many companies give limited technical support.
In any program you can turn on Balloon help. From the Help menu, choose Show Balloons. To turn Balloon help from the Help menu, choose Hint Balloons. From the Help menu there are usually other help options for the program. Make sure you keep your Lotus Notes User Account Profile document and know your password.