If you don't thrive on chaos and complexity, you will be miserable. If you want to operate at a reasonable pace, forget it. If you need structure and positive strokes to keep going, it'll never happen. If you want to do your technical thing, and never deal with end users, dream on. It was interesting to read between the lines in the survey data.
Management is a science and an art, and often viewed as a necessary evil in law firms.
The position and organization at your particular firm will determine which of these skills are needed and to what extent. Staff Development and Costs With technology changing so quickly, firms of all sizes should develop a plan for keeping their IS staff up to speed. The difficult part is deciding on the budget. There is also the cost of recruiting and training someone new if your IS people up and leave because the environment is stagnant. You may require a higher budget if your staff is way behind in technical or other needed training, or if you decide to use staff development as a recruiting tool.