At the same time, inside customer service people are assuming larger sales roles. These changes suggest a move away from, or at least a reduction in, commissions on reorders from established customers. It also suggests that some kind of reward beyond salary should be given to inside order department personnel. It's a tall order, but those who adapt best will reap the benefits. Va. He was previously director of education for the National Office Products Association .
Information is king.
The bar has been raised. Anything less presents a major problem for employers.