While the average rating in this category has gone up since 1997, negative comments indicate that some users are still not finding items on the shelves. Several users commented on collection limitations. A few respondents mentioned subjects they had difficulties with. This could reflect actual collection limitations as well as user inexperience in proper UNIS and indexing database searching. Continue efforts to clearly sign stack areas and collection arrangements.
Ensure collections are in proper call number order through diligent shelf reading.
Signs and handouts to assist users in their understanding of classification systems have been developed. Others are planned. Satisfaction has increased markedly after the opening of the new building in 1997 and continues to be high. Users like clean, well-lighted comfortable spaces. The variety of environments is appreciated.