The other half were hitting the ATN Help Desk pretty hard. Simple Start now offers in-class student orientation sessions and handouts for instructors who are interested. Another problem has been that computers in the labs tend to be very busy and the students sometimes have to wait in line. Students have experienced some problems signing up for lists. ATN plans to facilitate the creation of lists for classes from the class rolls database.
Instructors generally experience the most problems when they are uploading files.
There is good ATN documentation available on that process, and Simple Start consultants are also available to assist. Someone pointed out that the discussion forums do NOT require the participants to have e-mail addresses. Roger Akers talked briefly about a project he is working on that will make it easy to upload and download papers. The papers can be uploaded from any word processor to the web and then download to any word processor. This should make it easy to mark up and comment on papers.