Judith will also explain the background to the scheme, why it is important to the University and how the information will be used. This session would be useful for those staff with hands-on responsibility for administrating the scheme and those managers with an interest in gaining an overview of how the scheme operates. Library and information services are developing all the time, as are customer expectations. We need to constantly refresh and update our ideas on how to remain responsive to the needs of users. Customer care training is a sign that an organisation is committed to excellence and is embracing the philosophy of continuous improvement.
First impressions help to shape a customer's overall perception of a service.
Please note the college libraries visit on 10 December is now full. A warm vote of thanks to Gail Merrett for organising the New Staff Luncheon on Friday 5 November. Many thanks to all. Heads of departments at libraries were asked to send in the names of staff who had been appointed recently. Staff were invited to a lunch in Halifax House, which was also attended by Reg Carr, John Tuck, and Gail Merret.