Felt mentioned that we were coming up on the time to elect a new chair. We should be thinking about this. The group reviewed the top 10 technology trends that Kay Vyhnanek had sent out to libfaculty. Several dealt with the increasing presence of the Web as an information source. Library users are web users and a growing number expect customization, interactivity and customer support.
Librarians bring evaluative guidance to the Web.
There is a need for a human face on the virtual library. Use existing technologies and cooperative programs such as OCLC's Project CORC to improve access. Von Seggern noted that she and some UI librarians are using focus groups to see how people get help. Becker noted that there are pagers that will let you know when email is received. He will get more information about these so that we can see if there is a way to give more immediate attention to emailed reference questions.