I'm told it's a frequent request of yours. In all my years of traveling, I have yet to encounter a hotel capable or willing to offer me such a greeting. And yet, the technology exists to capture the data that would provide such an experience. More importantly, any hotel that would provide me with that degree of customized nurturing would have me as a preferred customer for life. There is a lesson in this example for the small marketer.
Every business has to solicit new buyers.
But, the easy profit is in the repeat customer. Provide a superior product or service. Trap customer information on a database and use that information. For large companies with high transaction volume, expensive, custom-designed software has to be developed in order to guarantee a database tracking system that is both accurate and usable. All businesses want more sales, but sometimes the answers are right in front their noses.