So at T.R.I., we guarantee a real live operator will pick up every single one of your calls on the first ring. We tell people to test us. Teloperators is actually 9 to 10 percent less expensive than most of your voicemail systems. That's counter-intuitive, I know. People are so vested in this frame of mind where they think the way to cut costs is by trimming the employee rolls.
Machines become the salvation.
Machines solve everything. The conventional thinking goes, of course voicemail is cheaper than a human operator, because voicemail doesn't get pregnant. Voicemail doesn't need worker's comp. Voicemail doesn't get the flu bug. Well, the conventional thinking just isn't so.