Developing a personal relationship with regular customers ensures that they keep coming back. In addition, by establishing that relationship, we are able to provide customers with the best gaming experience possible. PDEs are constantly networking in search of customers no matter how much they may wager. Insurance agents and realtors have nothing on these folks when it comes to schmoozing. Once they come to Holly-wood, our guest services keep them coming back.
Every host has a favorite guest story to tell.
Like merit badges, they are a sign of pride and of a job well done. Kathy Campallone, director of player development at the Gold Strike Casino Resort, has 25 years' experience in the gaming business. One of her best customers was a fellow who spent long hours on the slot machines. Tugging on the one-armed bandit was getting to be a bit taxing on his neck and shoulders, so he asked that Campallone send for a masseuse. Now requests for a massage are not unusual in and of themselves, but this was a little different.