Siebel Systems partners with leading vendors like Primus to broaden the value-added functionality it can offer Siebel Systems' customers. Primus eServer provides the foundation for Primus eSupport and Primus Interchange, a powerful email management system, and offers advanced knowledgebase technology through the Primus Associative Search Engine. The integration between Primus eServer and Siebel Call Center 99 allows for a seamless flow of information for companies engaged in eService.
Integrated solutions undergo rigorous technical scrutiny.
By choosing validated partner solutions, Siebel Systems' customers can leverage the best software and technology available today for eBusiness. The Primus eCRM Software family is among the most complete and innovative in the industry, providing applications for managing each step of the customer lifecycle and integrating knowledge across customer visits. Primus eServer is Primus' foundation product for eCRM, offering advanced knowledgebase technology through the Primus Associative Search Engine, workflow management, open APIs, the ability to deliver fast, reliable answers to users, and capture all that information for use by the company in the future. Through the use of Primus eSupport, companies have the capability to lower the cost of providing support and increase customer satisfaction, resulting in high ROI and improved efficiency and effectiveness. Primus eSales is a robust sales configuration and personalization product for eBusiness.