You need to develop a plan to show your customers how you will serve their needs, even though a particular office is closing. You need to consider the cost of each alternative. Depending on the branch location in relation to your main office, telephone access will predictably entail offering and supporting a toll-free number. Access by computer will require the purchase of software and hardware from third-party vendors. ATMs require maintenance, and that means paying fees to the ATM owner.
Every alternative has a cost.
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