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The call volume is lowest on Thursdays and Fridays, early in the mornings, and late in the afternoons. When the company was audited by the Comptroller's office, the auditor assessed use tax on sales to Texas customers. The software company believed that it could not be held liable for collecting Texas tax because it did not have sufficient presence in this state and requested an administrative hearing. At the hearing, the software company explained that all business with its Texas customers was conducted over the telephone and through the mail. The company had no offices, employees, or representatives in Texas during the audit period, and it solicited orders through only advertisements in trade publications and direct-mail campaigns.