The employee serves under the direction of a supervisor or higher-graded employee, who defines objectives, priorities, and deadlines and who assists the employee with unusual situations that do not have clear precedents. She takes initiative in performing assignments, following established instructions, policies, and practices. Work is reviewed for accuracy and compliance with instructions. Review of the work increases as assignments are more difficult or unfamiliar. Guidelines include the Federal personnel regulations and Departmental and NFC procedures.
Guidelines are specific and cover all aspects of the work.
The appropriate guidelines to use are readily determined. The employee functions within the guidelines, referring any problems or situations that may require deviation to the supervisor. The employee performs a range of clerical personnel assignments, involving related steps or processes. Assignments include reviewing forms and reports and explaining routine procedures and rules to employees. The employee decides what action to take from among different choices regarding clearly recognizable situations.