The current system has multiple data entry points and cumbersome manipulation of data. Currently we use paper, phone and the web for open and new enrollment and life event changes. The data is then re-keyed, often several times. Summary It seems like a good process and does not have to be sent back to the Process Team. There are interim and long-term goals.
Implementation requires a compressed timeframe and staging.
The interim solution deadline is the next open enrollment, with enrollment scheduled for October 2001 to be effective January 2002. Testing will begin July 2001. We appreciate that ESS needs to be secure, but the interface feels like a barrier. The process of getting a certificate currently reduces the use of benefits open enrollment. Easier instructions would help.