There must be an understanding of the distinction between knowledge and information. Most people understand knowledge as a procedure for dealing with concrete, routine situations. But few situations are repeated. Therefore, to deliver quality results, knowledge possessed by people must provide the understanding that can be used to generate appropriate ways of handling different situations. There's a difference between data, information and knowledge.
Information is about taking data and putting it into a meaningful pattern.
Knowledge is the ability to use that information. Data, information and knowledge are not interchangeable concepts. Organizational success and failure can often depend on knowing which of them you need, which you have and what you can and can't do with each. Government has to change the way it does business to be successful. It must become adept at making decisions faster, providing superior service, gaining business insights and improving business performance.