The middle section shares as series overviews on how State and local agency office function. The final part highlights the factors that have contributed to success and provides concepts that may assist in further program improvements. The regional coordinator and engineer are supported by staff in each region and by management at Headquarters located in their respective Olympia Service Centers. Another key component is the interaction between the local agencies and the state-provided engineers and coordinators. The regional engineers and management staff from the Olympia Service Center provide local agencies with preliminary engineering reviews, project management and oversight, administrative support and grant preparation.
Divisions are focused on customer satisfaction and long-term relationships.
It is true that state and Federal policies and procedures have been implemented to foster the improvement of our highway system, from local streets and roads on through the Interstate System. The Federal-Aid Highway Program has included these local streets and roads in many forms, simply because of the overall importance they hold in our daily lives. The FHWA envisioned this relationship as a partnership among the federal government, STDs and local agencies. Washington State embodies such a partnership. Instead of adversarial interagency relationships among FHWA, STDs and local agencies, the relationships observed were based on mutual respect, trust and shared visions and goals.