Virtual ISP plays are generally better suited for large cohesive groups. The Telecommunications Distributors True customer relationships are difficult and expensive to establish and maintain. For most large companies, the closest they come to customer relationship is to answer trouble calls and send a monthly bill. With consolidated billing and out-sourced tech support, they may not even lay claim to these two things. That's a problem for companies selling advanced, rapidly-evolving telecommunications services.
Internet service is nearly as bad.
The problem is that the companies pushing these products do not own the customer relationship. Not the telcos. Not the cable companies. Not the DSL provisioners, or the national ISPs. In fact, the larger they get, the less likely they are to ever meet their customers.