The applications were grouped into major information systems that served specific business areas. Although this approach was workable, it resulting in problems. To accomplish this, IE must begin by analyzing business objectives and goals, understanding the many business areas that must work together to achieve these objectives and goals, and then define the information needs of each business area and the business as a whole. ISP also creates a business-level data model that defines key data object and their relationship to one another and to various business areas. An objective is a general statement of direction.
Goals define a quantitative course of action.
Goals are tactical. A CSF must be present if the objective or goal is to be achieved. Therefore management planning must accommodate it. Is the technology available today How will the technology change the way business is conducted What are the direct and indirect costs How should the business adapt or extend objective and goals to accommodate the technology Because every business area makes some use of information technologies, ISP must also identify what currently exists and how it is currently used to achieve objectives and goals. BPR is discussed in Chapter 27.