These tips were developed based on my experiences over the past few years with groups that follow them and, especially, with groups that don't. Appoint a single leader or a small group of leaders who are responsible for making sure everything runs smoothly. They should also be willing to serve as a resource and answer questions from group members so that these questions need not clog the mailing list. These leaders must be diligent about carrying out their responsibilities and should seek assistance should they find themselves over burdened. Establish a no flame policy for your group.
Flame wars are destructive to just about any collaborative effort.
Group leaders should make a point of not involving themselves in flame wars, even if they are the target of a flame. They should also gently remind other group members of the policy. Some groups may wish to give a leader the authority to remove group members who repeatedly engage in flame wars. Establish a policy of open communication between all group members. Members should keep everyone informed of the progress they have made in carrying out their responsibilities.