Generally, staff members can spend three to five minutes answering a call. Patrons in the library take preference over telephone callers. If the librarians are assisting patrons in the library, telephone callers may need to call back. Holds may be placed on books by telephone if the caller has a current Tom Green County Library card in hand. Interlibrary Loan requests may be processed at the Main Library by telephone in the same manner.
Listening stations are available for audio cassettes.
A small area for tutoring students of the Tom Green County Adult Literacy Program is located in this area. Tutors may make reservations by phone or in person. The overhead projector and projection screens check out for 24 hours and must be reserved in advance. A patron must be 18 years old to check out video cassettes. The West Branch Library has audio casettes available for check out.