It will create a new customer experience. But I never would have seen that problem if I did not sit with someone who does our work. It takes time and commitment to be at the front line. It also takes an ability to relate to people. I use these experiences to show other leaders in the business how important it is to get out and to touch the people, feel the people.
Leaders lead through stories.
They use stories as tools for engagement, for change, for honesty, and for values. Leading for Change eadership is about managing the constant of change. One technical breakthrough or blockbuster deal could render your strategy irrelevant overnight. Leaders have no choice but to be fluid, to learn to deal with the ambiguity, to be able to change their business model. That is why it is so important to have an overarching vision and values to steer by.