The above statement of the HIL president reflects the basic company philosophy. It is this same dedication and fulfillment that we hope to foster in each employee. Training The staff who provide the direct care make all the difference in the resident's quality of life.
Employees receive coaching, modeling, support, oversight and backup from the supervisory staff.
Many of the Managers and other administrative personnel previously were direct care employees so they have an understanding of the needs of the clients and the staff. Training covers topics such as resident rights, issues concerning the specific clients, administration of medications, dietary needs, first aid, fire safety, standard precautions, how to prepare and carry out Individual Service Plans, how to respectfully care for the personal needs of persons who are disabled, and other issues relating to the support of the residents. Company-wide training of management staff is encouraged. Managers benefit from these meetings, often learning as much from each other as they do from the instructors. Compensation Wisconsin has a very tight labor market.