It is recommended that enquiries should be followed up within a couple of days to check on the progress of your query and to ensure that the method of contact has not broken down in some way. Your co-operation in this is greatly appreciated. A Personal Visit Personal visits to Help Desks are given the highest priority. From 5.00pm to 7.30pm assistance is available from Information Desk on D floor . There may be occasions when you have to queue to obtain assistance.
Every effort is made to deal with callers as quickly and effectively as possible.
Please try to be patient. Email is attended to whenever possible, but within the Help Desk opening hours 9.00am - 5.00pm, except in times of very high activity. Again, every effort is made to give a satisfactory reply as quickly as possible, usually within two working days. Please be a precise and give as much detail as possible in your email queries. Occasionally, we may need to ask you for further details which delays solution time.