In the event of an elevator breakdown, wheelchair users may use the PACE panel to request assistance. Riders will be advised to travel to the next station with a working elevator and take the next scheduled bus back to the station you called from, or a replacement bus or lift equipped Metro supervisor van will be dispatched to pick you up. Raised letter and Braille directional signage is provided at many Metro Rail stations. Trips are made on a reservation basis. Trips may be scheduled up to 14 days in advance or one day prior to the trip.
Fares are double the fixed route fare.
Sanctions may be placed on PAL riders who have a pattern or practice of late cancellations or no-show trips. The NFTA Advisory Committee on the Disabled meets on a monthly basis from September - June. These meetings are open to the public. Bring your suggestions, concerns or learn about all of NFTA's accessible services and programs for the disabled. This service is provided free of charge.