The FTC makes the rules, enforces the rules, and adjudicates violations of the rules through agency hearings. You may observe different service delivery systems within the same organization or compare different companies within an industry. Write a brief paragraph before each attribute listing the observations you made that lead you to infer the rating you gave. Add additional dimensions if you believe they are relevant. Create a group presentation using Powerpoint that shows your results.
Exercise helps students understand the use of statistical techniques to improve customer service.
One minute paper on existing production practices in your company and how they can be changed to improve customer. In class discussion of your company and of your experiences as a customer of the University of Redlands. Due to the accelerated nature of the course, full attendance is essential. If, due to an unforeseen emergency, you must miss all or part of a workshop, please see me for a supplemental assignment using the Double Entry Learning Journal. If you wish any work returned after the last session, please provide me with a self-addressed envelope large enough to hold your work.