When the devices recycle, all the users are cut off. Some of them come back, some don't, and the phone calls start pouring in. To the support center. Located in another state. Again the calls pour in, tying up the lines.
Frustrated users vent on poor tech support staff.
I feel bad for these people, because they ARE overworked, ARE underpaid, and ARE receiving the full anger of hundreds or thousands of people daily. AND they have no REAL way of telling what the problem is OR solving it. I'd be a pepto-bismal freak after one week of that. In any case, the server has gone down, and has begun rebooting. By this time, the server has finished rebooting.