Terminology and statistics. Understanding deafness and how to recognise hearing loss. Language and culture. To be aware of the various ways of communicating between deaf and hard of hearing people and to demonstrate these. Effective oral and written communication techniques.
Interactive role play to develop communication techniques.
Clear speech skills. The British Sign Language fingerspelling alphabet. Hearing aids and assistive devices. How to select appropriate technical equipment for use in the workplace and home. Understanding the Disability Discrimination Act and legal obligations to disabled clients.