Some clients actually feel it is a sign of failure or weakness to need a lawyer's assistance. They are used to working out their problems themselves. The have heard lawyer-bashing stories and will be a bit on edge. To help alleviate the client's nervousness, I suggest a number of strategies. Show Some Respect Always greet your new client with a smile, a look in the eye, and a firm handshake.
First impressions are always important, particularly with a nervous elderly client.
Immediately tell her how much you appreciate her coming in to see you. Show her respect from the beginning. Conversely, let clients know that they are welcome to call you by your first name if they prefer. Elderly clients do not like a sloppy office. Most seniors pride themselves on the condition of their homes and property.