One of the key areas through which employers can not only be seen to be caring for their employees but also adding to productivity within the organisation is through education and training. She says that another area is to ensure that when interacting with the HR department, employees are able to obtain information quickly and easily. For example, they might be considering the option of retiring early and need to know what their retirement benefits are at that point in time. Under normal circumstances, the employee will have to submit a query to HR and then wait, often for a long time, for a response. Bucher says if the company has an effective HR system in place the employee is able to enter the query into a computer and obtain the necessary information immediately.
Employees are able to find out the information themselves without distracting the HR department.
Bucher says that this requires a different approach from employees, organisations and HR departments. Employees are empowered to manage their own affairs. They are provided with a single access point for a variety of the information they require saving time for the employees and speeding up decisionmaking. Bucher says the value added to an organisation has a specific focus within the HR department. Implementing an effective HR solution changes the nature of the HR function within a company, making the work more interesting while adding value to the company's bottom line.