We are training all staff in supporting these products. So, a phone call to Help Desk should get your Level One service questioned answered at the time of the phone call. At Level Two, OAC supports more specialized software applications such as Minitab, SPSS, advanced Microsoft Office questions, Claris Home Page, Quark Express, and a host of other items. Also, you may have a problem with your system, a hardware problem, or other service needs. We process requests daily and usually complete them in one-two business days.
Instructions are on the page.
I have even asked that my Help Desk staff create these requests for you during a phone call. Our thanks to you for adopting electronic form use. It has cut one whole day off our service request turnaround time.