Enter the over confident claims manager who will then tell the defense attorney to sally forth and to beat the heck out of the plaintiff and her attorney. If on the other hand, the defense attorney and the insurance company get handed their heads on a platter, the adjuster will be quick to let the defense attorney that he A blew it. Many of these examples are extreme examples. As I have said before, most insurance people and their attorneys are simply good people applying rough and tough law. If you prepare for the worst, you are more likely to be pleasantly surprised.
Insurance companies are equal opportunity oppressors.
Not only has the insurance industry figured out that it can make more profit by denying and arbitrarily reducing claims, the industry has also turned on its own attorneys. Many of the larger insurance companies have set up their own law firms as in house counsel. No charge for photocopies, long distance calls etc. Additionally, insurance companies have started shopping attorneys like some folks shop bargain basements . Many insurance companies have finally gotten smart regarding inter-office communications between lawyers in the same firm.