Lack of time for time for case recording is likely to be a major complaint. Laptops do not work well with large applications Access to case history is a big plus. Avoid overselling the system's functionality. For example, at first it will have limited capacity to produce outcome measures, due to new data. Design field support structure early.
Local supervisors are key to gaining worker support.
Explore ways to mobilize supervisors' support. The automated case record should replace the paper record as the official case record as soon as possible. Until then, many people will continue to use paper and see case recording on the automated system as duplicate work. Consultants have seen this particularly in intake and investigations. Be prepared to be flexible.