Lack of processes and communication allows the quick fix to flourish. Solving the immediate problem instead of focusing on the root cause solves a problem, but only the symptom. It will never provide a cure. Quick fixes feed on themselves. They become a method to hide behind and show progress even though the real problems still exist.
Management can prove they are resolving issues by the number resolved.
Masking the fear of discovery that the real problem is still out there. You can use fear to your advantage by not giving in to it. An honest evaluation of the situation is painful. Opening communication to others in the organization will assist in making the organization stronger. A braided rope is always stronger than single thread.