Kaycee gave the keynote address at the Fourth Annual Library Para-Professional Conference held in Northern California in January. Communication can be verbal or written and begins with taking action in positive ways, such as writing a note of appreciation to management for attendance at training sessions like these. Sharing insights that are valuable and offering to make a presentation to your work group gives you an opportunity to practice your communication skills and stand out from the crowd.
Good communication requires good listening.
Listen twice as much as you talk. Never assume that people know what you want or that you know what they want. Ask good questions to find out before you take action. Create and maximize opportunities to learn and improve yourself. Never turn down opportunities to help or practice new skills.