The HAP Commercial HMO has earned the National Committee for Quality Assurance's new Excellent Accreditation status by virtue of HAP's commitment to clinical excellence, customer service and continuous improvement. Excellent Accreditation puts HAP among the elite 40 health plans in the country to attain such an honor. The NCQA purposely raised the bar, setting higher standards to encourage health plans to continually enhance their quality. NCQA, an independent, nonprofit organization, leads the effort to assess, measure and report on the quality of care provided by the nation's managed care organizations. Its mission is to provide purchasers and consumers with an unprecedented ability to evaluate the quality of different health plans and to make their enrollment decisions based on demonstrated value rather than simply on cost.
Health plans submit audited data on key clinical service measures.
Teams of physicians and managed care experts conduct the surveys. A national oversight committee of physicians analyzes the findings and designates the level of accreditation. This page was last updated on September 22, 2000.