His suggestions for possible process improvements and review of new processes have proved to be invaluable. Neil has been very professional and focused on all the tasks he has undertaken for us. I'm impressed with Neil and his ability to relate to all levels of the organization and speak their language. The Process Group has provided education in project planning, inspection, and process improvement. Facilitating change is challenging.
Listening skills are imperative.
Discerning true needs and concerns and dealing with them in an open, positive way is crucial to success. Neil has done that for Bradley Company in every class and session in which he has been involved. We'll continue to use his services. John Zitzner, CEO, The Bradley Company, Ohio. We found his presentation to be very informative and enjoyable.