Anthony Phillips is our last staff member, currently on part time. Anthony is determined to show Deanne how user support is supposed to be done, and has managed to usurp her by handling nearly as many calls as she has this week. Honourable mentions should also go to Claire Maree Vann from Step by Step Software, Trevor Harris from the Mac Doctor and all the people at IQ PC , who all do contract work for us. This actually goes to the public newsgroup wa.help, so lots of people can read your message. One of these people can usually get you an answer fairly quickly or direct the email to someone that can help.
Email is always our preferred option.
In many cases, we have answers to common questions prepared, which can just be sent to you as well. Also, it can be extremely useful to have point by point instructions in writing for complex tasks. Of course, if you can't read or send email, its probably a good idea to give us a call. Outside of these times, your message will be sent to a paging system. This pager is always carried by one of our technicians on a rotational basis.