Audible and visual information systems are provided. Information about delays is given as soon as possible and includes, wherever possible, suggestions of alternative routes. On staffed stations and terminals, processes are in place so that staff are aware of delays and changes to the timetable, and are readily available to the public to explain what is happening and to help them to make alternative arrangements. Information on routes is easily available at bus stops, stations and terminals. Information on routes indicates the directions served.
Information is displayed in vandal-proof form.
Station signage includes information about toilets and telephones and uses international symbols. There is a local map and directional signs at all stations and terminals and at major bus stops showing neighbouring stops, stations and taxi ranks, as well as a street plan and major buildings. The Station Manager s name and contact details are displayed, inviting passenger comments. Waiting areas are checked regularly to deter misuse and check for litter and damage. Toilets are checked and cleaned frequently to deter misuse and maintain cleanliness.