Building in time to supervise personnel and comment on what has or hasn't gone well can create a sense of shared expectations. Feedback that focuses on behavior, not attitudes or feelings, can enhance the self-confidence of staff. Using dialogue, the authors show how such communication requires personal honesty and trust as well as a philosophy committed to continuing professional growth and development. Their intent is to create an environment in which individuals want to perform well. Catch them doing something right .
Management is both an art and a science.
Being an effective manager requires selecting approaches that are appropriate in a specific setting and applying them using one's own style. Because management isn't based on the Pavlovian response, Blanchard and Johnson's formula doesn't work in all situations. The One-Minute Manager provides a quick introduction to interpersonal communications. But Extension personnel, who are investing in others, must seek other references in management if they're to find concepts, ideas, and applications that they can synthesize and integrate into their work styles to meet today's challenges and tomorrow's opportunities. Blanchard and Johnson, The One-Minute Manager , p. 39.