A leader's task is to get work done through other people, and social skill makes that possible. Schultz takes pride in how his company treats its employees and how it's the employees who have made Starbucks successful. Their research shows that many leaders used the word love when they discuss their own motivations to lead. When we encourage others, we give heart. When we give heart, we give love.
Love is loyalty.
Love is teamwork. Love respects the dignity of the individual. Heartpower is the strength of your corporation. Leadership is not selfish. It is caring for others, communicating with them, building consensus, and building teams to create value in organizations.