One approved claim took over 91 days, caused by delays in receipt of additional medical documentation. Graphs compared the months from October 1997 to September 1998 with the preceding 12 months. The reduction noted in the first three months of 1998 was related to staff s emphasis on new claims. September statistics reflect the stabilizing of work after addressing the backlog generated from the first quarter of 1998. McDonnal reported on workload statistics for the quarter ending September 30, 1998.
Group counseling continues to be a popular format for presenting PERS options to members.
Walk-ins decreased during the third quarter of 1998. The third quarter of 1998 saw 1,323 walk-ins served. The new PERS Web site recorded 5,877 users requesting information on estimates. The estimate program had 2,235 user sessions to access it. McDonnal reported on workload statistics for the quarter ending September 30, 1998.