Gender World Affairs Zoology . A general introduction discusses the mistakes managers make when approaching a problem. Using the hypothetical 'problem' of a sudden decrease in the production level in a manufacturing firm, the writer then explains a six-phase process to reach a solution that begins with identifying and defining the real problem.
Lower production is a symptom.
Finally, the writer discusses possible resistance to the solution and how that can be alleviated. Bibliography lists 6 sources. A 10 page paper discussing Total Quality Management at Xerox and Corning. Though TQM is normally only mentioned in passing now if it indeed is mentioned at all, both Xerox and Corning have incorporated its practices and philosophies into their own corporate cultures to the point that it is not a separate entity that needs to be discussed. Instead, it is simply something that is.