Passenger Service Representative Program International airline passengers arriving in the United States are often unaware of the various rules and regulations governing the importation of merchandise into the United States. This frequently leads to processing delays, complaints and ill will toward U.S. Customs Service when discrepancies are discovered during the course of an examination. Today, PSR's are stationed at our nations busiest airports and seaports that handle cruise ships.
Efforts are under way to incorporate the program at land border ports of entry.
Our PSR photo's are posted at every airport where the program is operating. If you have a concern, or just need help understanding Customs regulations and procedures, ask to speak to the PSR on duty.