We now have the product barely working although new, weird problems occur constantly. We'll never be able to run it without constant attention from an army of outside experts and our own team. The company has been very cagey about giving us contact information for other customers using their products successfully. We've worked closely with these people for almost a year now. It's been a rough relationship at times as you might imagine.
Legal action looms from a few soured sales.
Employee morale is low. Maybe I can blame it on the marketing people who set unrealistic launch dates. They're just responding to market pressures themselves so it would be unfair to blame the situation on them. Maybe I should place the blame on site developers themselves who too readily and meekly put up with incomplete and shoddy software products. If we give up on it and one of our competitors manages to get it working we're screwed.