The author of Low Tech Training Tools, Volume I, Mike features lively, entertaining and innovative approaches to all his sessions. Philosophy The most important assets in your company are your employees. They make the products, deliver the services, and very strongly influence your image in the market. Most employees want to be a contributing part of a successful, dynamic, and growing organization. Unfortunately, they don't always know the proper way to make the best contribution.
Employees know what is required to do their job each day.
They seldom know if these skills, attitudes, and requirements fit what the customers want. Management should know exactly what training is necessary to improve the company's competitive position. We all can guess what is needed, but factual information yields the best decision making. Training budgets are wasted and organizational effectiveness is lost when training is not directed to those aspects of the customer relationship that make a significant difference.