The group ended the day by again sitting in a circle. This time, they revealed what they learned about themselves and the person next to them, and what commitment to their team they would make back in the office. A few weeks after completing the course, Legett said he found it interesting how it challenged each of his staff in a different way, which was a revelation to him. For Legett, the hardest part of the course was that he couldn't talk during a specific challenge and couldn't assist his staff. But that was good for them because he can't be at work 24 hours a day.
Early indications are that the course has been beneficial.
Legett was recently off work at the Bloomington hotel for two weeks when his wife had a baby. I had very few concerns brought to my attention when I was gone, which was nice. And the more that happens the easier my job becomes because I can let them handle the leadership roles in some aspects and I can concentrate on some other things. Guest service supervisor Katie May, an Illinois State University student, said she was a little nervous about the adventure because the desk staff would be working with other departments they didn't ordinarily work with. Upon completion of the course, she learned what kind of people her co-workers are, and she has gotten along better with them.