The asterisk designates multiple unknown letters. The question mark designates that the user does not know one specific letter in a word. This brings up a screen which allows you to select which information you want to be displayed. When the desired information is on the screen, the user must print it using their browser. Once again, after the desired information is on screen, use the browser to print the contents.
Further help is available by clicking on the Help button on the search screen.
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