The cynicism that we studied, which was all about organizational change and inertia vs. progress, spilled over into their beliefs in doing a good job and being rewarded for it. They're cynical in one area, and it poisoned their perceptions in another area. Profitable pats on the back Companies can combat employee cynicism to some extent by doing a better job of touting worker achievements, no matter how modest, Wanous says. It's like a golfer bragging about a 4-inch putt. Everyone wants to hit doubles and home runs.
Managers tread a fine line, Wanous concedes, by talking up small accomplishments.
That too can cause employees to become cynical if they think it's self-serving corporate propaganda. But change can contribute to negativism in a staff. Ohio State's John Wanous can. Wanous says he doesn't expect his findings to be a hit with managers.