Library staff and public information officers may have a better understanding of how people look for, or ask questions about, an organization's information and services. A link to the webmaster may be necessary for reporting technical problems, and sections relating to specific content areas should provide contact information for that particular subject. Information created by a government agency is largely considered to be in the public domain. Correctly attribute all information on the site. Copyright laws must be observed.
Information privacy is also an issue.
Agencies using cookies, forms, or other means of collecting information from visitors to their site should include a statement alerting readers about what information is being collected and describing how the information will be used. All of the above points should be addressed in the agency Web site policy. Creating Web pages entails a responsibility to the customer. Consider readers with disabilities who may need alternative ways of accessing information. All government Web pages should avoid the use of frames, because they provide poor navigation for users and because sites with frames limit public access to information.