Analysts say that is to Internet commerce as the assembly line was to Henry Ford. The selling of Viagra without a prescription is an example of how professionals such as doctors can suffer from the Internet economic trend of . To improve client service and reduce cost, some law firms make material available to selected clients through secure Internet sites called . The Fed Ex customers enter their own data, and get their own answers from a computer, without human intervention, thus reducing the number of clerks needed at Federal Express to answer questions. This is faster and more efficient for both the customers and Fed Ex. 10.
Law firms try exactly the same thing, but more subtly.