At the same time KHL encourages productive relationships with parents, teachers and other significant people in the callers life. Non-identifying information is recorded after each call, including the type and severity of the problem and the age and gender of the caller. This information is unique and valuable in that it provides a direct window into the issues that concern children and young people. Kids Help Line is committed to disseminating this information to the wider community where it can be used to develop policies at all levels within government and community-based services. All too often information about children is obtained from everyone except children themselves.
Kids Help Line at all times is directed by the children and young people who are our clients.
Concurrent with this approach is the recognition that, for the majority of young Australians, their family is of prime importance. Therefore when advocating for children KHL attempts to recognise and support the excellent job done by the majority of parents, and provide information that parents find useful . School holidays are also very busy times when the number of calls made to the service can rise as high as 40,000 per week. Over a period of time it became evident that a proportion of KHL clients were at home without adult supervision. Given that the proportion of families in which both parents work has increased during the last decade, and that childcare can be expensive or unavailable, it is logical to assume that the proportion of children who spend time caring for themselves has also increased.