The format changes constantly. An upcoming session will focus on body language and how to read guests with whom employees will role-play. It's fun and entertaining. Encouraging employees to be bilingual facilitates communications, and that can mean better service. At St. Elmo's Steak House, employees are encouraged to learn a second language.
Management offers Spanish lessons free to interested employees.
The program, launched in January, attracted 15 employees to the 16-week course. A lot of our bus staff is Hispanic.