Thereafter, make it a standard procedure that everything produced on behalf of the client should be copied and sent to the client. The most common method of communication is the telephone. Effective systems for telephone management are essential for good client relationships. Return all client telephone calls promptly. If you cannot return a call no later than the next business day, then have someone in the office return the call immediately.
Good communication begins at the first meeting.
It is true that you have but one opportunity to make a good first impression. It is critical that the lawyer listens to the client without jumping to conclusions with only a portion of the facts. Good listening skills should be carefully developed by everyone in the firm. The client will be satisfied with the representation if the stated need of the client was met, not merely a satisfactory result. At the conclusion of the initial meeting, introduce the client to everyone involved in providing the legal services, including legal assistants and secretaries who will be involved.