These skill areas include requirements analysis, early feasibility studies, functional specifications, proposal preparation and evaluation criteria, and contract evaluation and award. After these early stages, monitoring, task evaluation and control, and corrective actions are discussed. The focus of the course is on the cross-functional integration of design, manufacturing, and marketing systems. Students are taught management skills and techniques needed for effective operations management that blends the interests of customer, employee, and manager, along with those of the public, stockholders, and other stakeholders. A systems approach is used to cover topics such as design and control for customer satisfaction, the translation of demand into orders, and orders into outcomes.
Emphasis is placed on computer-based techniques for solving problems.
Organizations of all types are facing increasing pressures to improve organizational effectiveness. Organizations that succeed will be those that anticipate change and develop strategies in advance. This puts a premium on certain performance capabilities such as adaptability, flexibility, responsiveness, decisiveness, speed, quality, value, and customer satisfaction. Organizational effectiveness is defined as an attribute or characteristic of an organization that ensures that appropriate and best products and services are being produced and provided to customers under the most efficient and effective conditions. All aspects of an organization contribute to this.