Management looks over staff shoulders to make sure they won't make a mistake. Ironically, as a manager increases control, excludes staff from the process, and micromanages each activity, she or he decreases the chance for effective service and in the end the organization does not have the confidence to perform. It is necessary for BAS to recognize that managing and leading is important for BAS even though it may not be valued in other areas of the university. BAS must provide for its own management and leadership growth in the face of cynicism or skepticism in other divisions. Buttons Top Bar Technology planning, priorities, and use is inadequate Accounting, Facilities Management, Personnel, and Procurement all suffer the lack of adequate technology for the job at hand.
Insufficient attention is paid to technological resource within the division.
Individual staff do the best they can learning from another staff member who seems more knowledgeable. The technology that exists does not provide the benefit it could and new resource decisions are not well made. Some of the division's ineffective technology is also used by BAS customers which adds to the customer's perception of ineffective customer service. Other campuses are experiencing similar problems. Some are more advanced than Bakersfield in solving them.