Trends and ongoing employee, manufacturing and service performance are vital to customer satisfaction and business success. Getting employees to accept and follow the system is absolutely necessary. Take time to explain why controls are being put into place and the affect you expect a control system to have on the processes of your business. The focus is not on controlling employees, but rather on controlling processes and quality to the business is better for everyone. You need employee compliance with the new system and their understanding and acceptance is important in creating a reliable system.
Every business needs policies and procedures that place a measure of control in their processes.
Product and service quality means customers and repeat customers. Business is gained because the company is using the most effective and efficient methods to accomplish tasks. You may develop guidelines and control systems yourself or bring in a team of employees to help define a system that is useful in their job success, as well as the company's success. A control system should be a part of making the work smoother not more cumbersome. More than 12,000 volunteer, business counselors provide small business counseling mentoring to entrepreneurs.