These include working cooperatively, developing good communication skills, learning to express our feelings constructively, and tolerance of diversity. The first step toward resolving a conflict is to describe it accurately and objectively . Conflict tends to follow a similar pattern, which can be described as a situation in which two or more people interact and perceive incompatible differences or threats to their resources, needs, or values. At this point conflict arises. This causes the participants to behave in response to the interaction and their perception of it.
Ideation involves creatively developing alternative solutions to a conflict.
There are many possible ways to respond to conflict situations. One condition for long lasting de-escalation requires that attention be focused on the problem, not on the participants. Another condition for de-escalation is that there is a decrease in exposed emotion and perceived threat. If neutral or amicable relations existed before the conflict arose, and if the participants know how to make peace, or have someone to help them do so, de-escalation will continue. A normal reaction to a conflict situation is to find the most expedient solution, which often involves judgments of who is right and who is wrong, followed by action on these determinations.