In addition, inclusion of knowledgeable employees on process improvement teams produces changes that are 2 to 10 times more effective than management-only teams. Critical to employee participation is education and training, teamwork, empowerment, open communication, and recognition. Benefits of the approach include higher morale and productivity, better solutions, better educated work force, and more satisfied customers. The opposite of employee participation is decision-making by senior management. It is enforced by regulations and inspection.
Employees pass all problems to managers for handling.
In Financial Management, quality is everybody's business, from the new employee to the Assistant Vice President. If we are to deal with our rapidly changing environment in positive ways, we must all be externally focused on our customer's needs. We must learn to work in teams to solve problems and improve processes. We must learn to communicate openly in all directions. We must all become perpetual learners, realizing that no individual is knowledgeable about all problems.