Sad, but a fact of life. In addition, it is good for HR to review the appraisals, to ensure that managers are honest. I can't tell you the number of times I've seen positive appraisals for employees who have not been performing well. If you have received 2 or 3 phone calls in the previous 6 months complaining about a particular employee, then you see a glowing review, that is a sign you need to talk to the manager. One way you may be able to avoid micro-managing the process is to make sure that all managers receive training on how and why to document performance.
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