So there we have a missionary responsibility to help others. We tell our customers that if you eat with us six days a week, we'll let you eat somewhere else on Sunday. In my opinion to be a good leader you must also be a good follower. You can tell early on if those folks possess good leadership qualities. To be a leader, you not only have to do your job well, but you have to be sure that those around you are doing their jobs well too.
Good leaders lead by example and they encourage others to get their jobs done without being bossy.
In our stores that may mean that the head operator needs to be able to demonstrate every aspect of customer service from waiting on customers, to running the service line, to cleaning restrooms. A leader needs to be willing to do whatever it takes to set a positive example for those who follow him. A golf teacher who is working with a student can't expect his pupil to be proficient in every aspect of the game after the first hour of instruction. The plan would be to work on one aspect of the game at a time and continue to build competencies with each lesson. Our training program takes the same approach.