They will have taken two weeks of classes and have completed at least one Six Sigma project. Almost all new products will be designed for Six Sigma. Eventually every process of any significance to our customers, scores of thousands of them, will be moved toward Six Sigma levels of highest quality, higher speed, lower cost. Those are the opportunities - but how successfully we capitalize on them will depend on the type of leadership that will take this Company into the era ahead. In some ways it's the opposite.
Management implies stewardship of an asset, orderly, structured, tightly controlled.
A manager controls things, keeps them in channels, builds and respects boundaries between functions and ranks, stays within internal and external Company walls. We have roughly 350 business segments. We see them as 350 laboratories whose ideas are there to be shared, learned and spread as fast as we can. The leader sees that sharing and spreading near the top of his or her list of responsibilities. The first is Energy.