People Ask any facility manager what the number one concern of operating a facility and most will answer managing front-line staff. These individuals are most likely the staff with the greatest amount of responsibilities. Whether it is setting up a room for a rental, or telephone etiquette and giving out correct information, these staff members are important. The difficulty is that no one has come up with a formula that can train staff on every situation, exception, or incident that may occur. This is where the people aspect is taken into consideration.
Every individual has some degree of instinct when placed into a situation.
The task of a facility manager begins in the hiring practices to judge the degree of instinct and responsibility an individual possesses. Any training program should begin with interviewing and hiring good personnel. Because of the high degree of visibility to the public, screening individuals who will conform to the desired behaviors involved with public relations and professionalism is extremely important. The time taken to screen and interview is well worth the effort. Utilize more than just a generic application.