The fundamentals of problem solving and decision-making are applied using the case study approach in a variety of organizational situations. In a community-based project setting the student will lead the team in the identification, analysis, and development of potential solutions to one or more problem situations. As a team facilitator, the student will facilitate the team in developing and accomplishing assigned tasks. Course topics include needs assessment, data collection, data analysis, performance assessment, levels of evaluation, testing, and evaluation methods. This course will emphasize application of assessment and evaluation techniques on projects from students personal or work experiences.
Emphasis is placed on application of instructional design methodology.
Students will demonstrate skills through the development of and delivery of training materials related to their area of work or personal interest. This course provides basic knowledge and skills required to conduct effective training. Application of effective training delivery skills is emphasized. Students will demonstrate skills through the development and delivery of training materials related to their area of work or personal interest. Students learn to use business etiquette to improve communication through e-mail, letter writing, and on the telephone.