Keep this document with your written contract and other important paperwork pertaining to your project. Service and Warranties Make a special effort to learn what type of customer service and warranty protection contractors offer. Do not wait until after you have purchased a house to find out how to correct problems. Most builders offer some form of written warranty. Find out the length of the warranty, if an insurance company and what procedure to follow if a problem arises back it.
Many contractors back their own warranties on workmanship and materials, typically for one year.
A warranty backed by insurance costs more, but it offers long-range protection. When choosing a contractor, be thorough and ask a lot of questions. Get as many specifics as possible. Never hesitate to ask a question for fear of sounding stupid or uninformed. What seems like a stupid question may yield an informative answer or avoid any future misunderstandings.