Restate the information to be sure you understood. Focus on the message, not the speaker. Summarize in your mind as the person talks. Feedback Part of good listening is providing feedback. Evaluative feedback judges the person's behavior by your own standards.
Interpretive feedback tries to explain the person's behavior.
Directed at behavior rather than personality. Responsive to the needs of the other person. Getting a sense of your own communication style often improves communication with others. A Listening Skills Handbook. A Manger's Guide to Effective Listening.