Therefore, successful coaching depends on responding to the unique and specific circumstances of each person. The Performance Coaching approach is to develop an action plan including specific steps for each client. Step Three Commit to an Action Plan Performance Training develops an action plan, reviews it with the client and adjusts it as necessary. This plan defines how the coaching will proceed, the scope of services to be provided, and the costs involved. The initial coaching sessions focus on understanding concerns from the employee s point of view, listening for concerns which may not be initially apparent, and building rapport.
Later sessions concentrate on skill development, application, and feedback.
In addition, diagnostic assessments may be administered to provide additional insight about employee strengths and problem areas. As appropriate, interviews are conducted with the supervisor, coworkers, or others. The concluding session provides a summary of the process undertaken and offers recommendations for sustaining skills and new behaviors through in-house resources.