Each comprehensive customer service training lesson, which is distributed by e-mail, includes a customer service concept, the implications to the customer service representative, techniques and strategies to immediately apply to improve customer service, discussion points and an applicable customer service training activity. Most significantly, employees retain 50 percent more than traditional classroom training. A program that allows a customer service representative to learn at their convenience. A program that trains in short time blocks of one hour or less. The Customer Smart Service E-Learning Training Program includes all three of these critical elements.
Every issue provides concise training on a specific customer service training topic.
The information provided is designed to be applied immediately and used in the performance of a customer service representative's job, whether to solve a customer problem or increase their individual performance. As a comprehensive customer service lesson, each daily issue can be used as a stand alone training program for a customer service representative to use to train him or herself. Ideally, a customer service manager will assign specific lessons for weekly training at a face to face meeting, over a phone conference, web conference or by e-mail, if the customer service representatives are geographically dispersed. Since a customer service lesson is transmitted daily, the customer service representative can use it at their convenience, whether first thing in the morning, or after work. The Customer Smart Service E-Learning Training Program provides maximum flexibility.