Happy customers will return more often and will spend more per shopping visit. Competition in the retail sector is increasing and becoming more aggressive. Companies are entering the market and providing more selection and better service in order to attract customers. Customer service is now being used to differentiate one retailer from another. Store staff and managers will respond to such a program by improving service levels for each customer when they know that such a program is in place.
Managers can also monitor the company's own standards and policies as set out for the store workers.
Campus Consulting sends its consultants out to visit your stores or business locations in order to investigate the customer service provided by the store workers. Store environment, selling techniques and the shopping ambiance are also a part of the assessment. We offer mystery calling services. The response time, phone manners and product knowledge are a few of the many factors we monitor for our clients. Very often clients will combine a mystery calling program with a mystery shopping program.