Electronic forms are the most popular files downloaded from the VA external server.
Because IMS staff participates as a member on the VA Webmaster Team, numerous customer requests to create automated versions of VA forms are received. Recent and pending Congressional legislation mandates that VA create online versions of its public forms. In anticipation of this legislative mandate, IMS is developing and supporting online versions of forms that members of the public can complete online and store on their own PCs for future updating. This will also increase the efficiency of data collection, because partially-completed online forms can be stored indefinitely by VA benefits officers while beneficiaries obtain additional information to complete the form. These classes are free and are available to VA staff that distribute forms or Internet content to the public.