You can choose from local, regional or national companies. You can gain bare-bones access via an Internet Access Provider or receive access plus additional features such as Web design from an Internet Service Provider. If you want content along with access and services, you can go with a comprehensive Online Service. Your choice depends upon your needs. The difference is the level of speed and reliability necessary.
Many companies rely on an answering service instead of having someone constantly available.
The more steps between your provider and the Internet, the greater the odds for problems. Ask to see their traffic data. It may not offer the browser and e-mail program you prefer. Plus you'll want to know whether you'll have to upgrade any of your equipment and how hard the service is to establish. In most major markets, you can obtain service without long-distance charges.