Listen empathetically with active listening skills. Speak to reflect back to her the information which she has given you. Silently pray that God's grace is present as the healing process toward wholeness begins. Affirm her courageous act, that of coming to you. You may in fact be the first person whom she has approached.
Healing begins when the victim speaks of the violence and names it as such.
Counsel the battered woman without physically touching her. Give comfort without putting your arm around her shoulder or holding her hand. If she has been sexually or physically abused, any touch may recall painful memories. Acknowledge your limits. It is wise to know how well you are prepared to deal with domestic violence.