We have been talking for years, and we usually manage to get our message across. There are times, though, when we don't. Often these times are emotionally charged. Sometimes we feel wonderful or rotten or sad or scared, and we want to express it.
Emotions can get in the way of the message.
Described below are three techniques for delivering a message through tears, laughter, fist-pounding, or hugging. You are rude. I am not rude. No, you are crazy. They demand rebuttal.