Outstanding performance begins with driver and packer training. Each employee is schooled in packing, wrapping and loading technics as well as customer communication skills. All employees are recognized through company award programs, 401k, profit sharing.
Furniture is wrapped inside the residence before loading onto the van to prevent damage.
Floors, banisters and entranceways are covered to prevent floors and walls from being soiled and damaged. The Same Service Team concept was initiative developed to provide the same crew to the transferee from packing to final delivery and un-packing. Communications are maintained on a daily basis with all van operators. Many operators now utilize Van Star satellite tracking technology or telephones on-board their trucks. Dispatching, customer service and finance functions are computerized and integrated to provide timely, accurate and consistent information.