Sorry for the length of the post. I confused and not feeling real hot about myself right now. This is my livelyhood. Any help would be very very appreciated. Unfortunately, what you're running into is typical.
Managers always play games with vendors.
Even relatively ethical managers. The manager suffers buyer s remorse right before the close and the deal dies. The manager never really had spending authority or was overruled by the next level manager. Manager moves on. New corporate direction.