In a changing workplace, healthy differences can escalate to conflict. Addressing conflict quickly and effectively is a crucial leadership role. This course enables leaders to recognize signs that conflict exists, assess each conflict situation to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution.
Leaders learn the skills to both provide support and act as mediators.
Changes in the workplace are placing new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work tougher, often cross-functionally, to solve problems and make decisions that were formerly the exclusive responsibility of the manager. This type of collaborative work can bring out a new potential for conflict. This unit covers how to handle conflict between individuals in group situations and build relationships among team members. When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication.