Many didn't respond at all. This clearly is a recipe for disaster. Those who don't are likely to lose. Part of the problem, of course, is that many of the solutions available are extremely costly and difficult to maintain. Questions can also be escalated to a company's customer support experts for a personal response, which is then added to the AnswerBase for future inquiries.
Immediate responses provide links to relevant information.
AskEdison vastly improves the speed at which our customers get answers and information from our Web site. The company's standard packages don't require a set-up fee to get started. Businesses are turning to online solutions for every aspect of operations. Our affordable Web-based customer service tool is scalable for businesses of all sizes.