Unboxing Yourself Businesses are a lot like people. Each one has a personality based largely on that of the top person in the firm.
Employees mirror the attitudes and opinions of the top person.
This is particularly easy to see in smaller firms where the top person actually hires all the employees. If he or she is a jerk, say, curt with customers, most employees are, too. That is often why even huge firms frequently change their CEOs. Employees don't live in the same box as the manager. When they're all in that same box together, they can make breakthroughs Together .