A labeled 6-point scale is presented above each statement or group of statements. The facts and information needed to do a good job are available to people in the work unit. The structure of the organization is fair game for evaluation and change when process improvements are considered. The work unit has appropriate personnel to get the job done properly. 10 Senior executives in the organization ask people about ways to improve value delivered to customers.
Innovators are the people who get ahead in the organization.
There is quick recognition of people for outstanding performance. 15 People in the work unit know that their managers and supervisors will help them find answers to problems they may be having in the workplace. 16 People in the work unit enjoy their co-workers. 21 People in the work unit take pride in their work. The rewards used by the organization are worth the effort it takes for a person to achieve one.