This system helps to manage the flow of incoming calls, whenever possible matching the call to someone with the appropriate system expertise. It also enables us to measure and therefore appropriately plan for changes in service demand. The IS Stock Answers database is a shared collection of commonly asked questions and solutions. The Help Desk also contributes to a collection of online documentation . We recommend using these resources first for answers to some of your questions.
Many calls are related to previously existing cases.
Of these calls the average speed to answer was 1 minute 40 seconds. Over the same period of time we resolved a total of 3245 cases.