Every major system in America is in the process of a monumental shift. New technologies have changed he means of production forcing a concurrent change in the workforce. Knowledge workers, at their best, have different skills, intelligence and personalities than industrial workers. Success now depends on a combination of information retrieval, problem solving, rapid bonding, communication, and negotiation skills. Leadership and management in this new era require the ability to think in new ways.
Management requires knowledge of how societies and workers adapt to technological change.