The University must provide some form of assistance for such problems, which is verified by the volume of calls received at the help desk. The workers readily acknowledge their inability to adequately handle these calls, not because of their lack of experience but because of their lack of workers. This problem must be addressed, especially as Drake continues moving toward a multi-platform, student owned computer environment. As we encourage students to bring their own machines, they must be informed on what sort of machine they will be needing in their respective discipline. This will vary per department.
Drake has experience in the past few years.
By forming a specific committee to focus on this, and to have this committee engineer a plan which will evolve with the changes in technology but is looking toward the future, many of the problems witnessed at Drake should be alleviated. Every semester this plan should be re-evaluated by all important components of Drake University. Such frequent evaluation of the plan will adequately allow for enough fluidity within the plan to accommodate the changing uses of technology. Communication is key. Student Senate amended section B of the proposal's short-term focus.