In order to ensure that the District government is providing the highest level of customer service to each caller, District agencies and offices shall implement the following minimum standards for telephone-based customer service. The overall goal is to staff main and service numbers at all times during business hours.
Main numbers route calls throughout the organization.
This number should be staffed at all times during business hours. This service number should be staffed at all times during business hours. This operation, albeit small, must be structured to provide the same level of high quality service as main and large service number operations. This service number should be staffed at all times during business hours. All employees should answer calls professionally and courteously.