The customer must also contact their manager to ensure they receive the amount credited to the master meter account. Mitigating circumstances that can make you eligible for HEAP funds if you are above the income guidelines. This takes 10 to 12 weeks to process and applications are made to an agency according to zip code. In general, CUI is for people who live in North County, Imperial Valley, Orange County and San Diego. To sign up for HEAP, the agency must be called early Monday morning.
Funds are limited.
Certain low-income guidelines must be met and the recipient cannot have used HEAP within the last year. This program assists with the current outstanding utility bill balance and in turn, the recipient must attend a class on how to conserve energy.