When the diagnosis is a lack of skills or knowledge, the remedy will likely include information or training. Examining how the knowledge or skills will be used in the workplace helps identify the best solution. When lack of skills is the problem, training may be the solution. Hightech Hospital identifies an opportunity to become the world's leading provider of brain transplants.
Hospital administrators realize they'll have to work with the current staff.
A performance technologist is brought in to transform Doctor Bob into Brain Surgeon Bob by creating an effective training program. The 4th floor nursing station has a serious problem. A recent inventory revealed that significant quantities of controlled substances are missing from the supply room. An investigation reveals that Nurse Nancy can't operate the new security system. Hospital administrators are perplexed.