Each Year, Network Magazine's editors attempt to identify the products and services that most deserve the Product of the Year designation. Instant Messaging Finds Its Voice Instant messaging-based phone calls may soon become permanent residents on the corporate network. ATM lost the LAN protocol battle, but it remains a cornerstone of the New Public Network.
Major changes are in store for next-generation optical networks.
The Call Center Handbook explains everything that goes into the connection between a company and its customers. Tips for what works and what doesn't. Complex technology demystified. It's got information on switches, software, operations, and of course, the latest in multichannel Internet interaction tools. It's also got one of the largest compendiums of industry statistics available.