Or I'd be happy to call you back if you need more information. Long initial phone questioning is most characteristic of borderline patients. Feeling quite vulnerable to the vicissitudes of relationships, they want to feel as comfortable as possible before the initial session. Initial phone conversations can be reflective of these searches. With these individuals, tact and patience is of the greatest importance.
Limits have to be set with the patient, but with the utmost skill and sensitivity.
The following comment was made after a 20-minute conversation in which the patient had basically found out all the necessary information and more. I do think we've covered the relevant questions about psychotherapy. Certainly I will be happy to answer additional questions when we meet. I then pause, allowing the patient to take the lead. I want them to feel as comfortable as possible, so that they'll continue the process.