Let us help you and our mutual customers take fullest advantage of our work. Feature Added to INS Website To assist our customers in identifying changes and updates made to INS forms or forms instructions, we recently added a new feature to our Website. Again, the concept is desirable and the thought seductive. But the implementation is daunting and requires the complete reengineering of our forms and forms filing processes, including substantial modification and development to our information technology support systems. To do this would take a lot of time and a lot of money.
Electronic filing means far more than submitting information on a form.
Like most service oriented government organizations, INS too is looking at the various possibilities of providing e-Government services to our customers. As a first step, we are in the early stages of a pilot system to accept data electronically over the Web from one specific type of customer. With this pilot we are learning, like many organizations, that such initiatives are expensive and require a substantial amount of strategic planning and major modification to existing electronic processes and technical support. Since INS administers so many diverse services to our customers, with each service needing to be uniquely reengineered to comply with the law and to improve the level of customer service, the task is enormous. In this provision of the latest forms and most accurate forms information, we are not in competition with other Websites.