To perform fact finding and data-gathering duties by following clearly defined policies and procedures to determine eligibility for available programs, or to determine clients' ability to repay.
Interviews applicants to determine eligibility for services or to establish payment plans.
Reviews applications for assistance, services or for repayment plans to ensure completeness and corrections. Computes and authorizes payments, administers recoupments or records case dunning activity and other information which reflects case activity. Assesses need and refers applicants to agency personnel for additional services, to other agencies as appropriate. Determines continuing eligibility or ability to repay and authorizes changes in payments, payment agreements, or recoupments. Meets and talks with applicants, recipients, clients or defendants to explain relevant policies and procedures.