A study of hotel office procedures, including such areas as reservations, housekeeping, food service and public relations.
Emphasis is on the proper methods required to maintain physical operations and profitability.
This course examines growth and development of travel and tourism as a social, economic and cultural phenomenon. It also includes an introduction to travel agency management and its interrelationships with other areas of the travel industry. This course will introduce the student to various styles of service employed in the hospitality industry and the techniques of management that are applied to that service. Students will be exposed to the basic techniques of each style of service. Skills necessary to plan and control labor, productivity and labor dollars will be taught in this course.