This training establishes some empathy on the part of the Operators toward disabled passengers and provides instruction in certain types of passenger assistance. A top priority of City Bus's accessible service is the maintenance of the lift equipment. The mechanics have been properly trained on the maintenance of all accessible buses before they were put into service. As part of the overall maintenance program, procedures have been established to ensure the proper operating condition of all equipment. These procedures are used to ensure that the lifts are put back in service with little delay.
Every effort is made to repair lifts before the next day of service.
In addition, City Bus keeps a substantial inventory of parts pertaining to accessible features on the buses to prevent any unnecessary downtime. The ADA regulations require public entities operating fixed route transportation service to provide paratransit as a complement to their fixed route service. This paratransit service, intended for people who cannot use accessible fixed route transportation, must be comparable to the fixed route system in forms of coverage and level of service. This service has to be provided during the same days and hours as fixed route service with comparable fares. City Bus Plus, WBT's ADA paratransit service, was initiated in November 1992, making complementary paratransit service available to ADA eligible clients.