Please do not include your own hardware such as non-Ramsey cabinets, knobs, cables, external battery packs and the like. Ramsey Electronics, Inc., reserves the right to refuse repair on ANY item in which we find excessive problems or damage due to construction methods. Please understand that our technicians are not volunteers and that set-up, testing, diagnosis, repair and repacking and paperwork can take nearly an hour of paid employee time on even a simple kit. If you are not satisfied, you may return your unassembled kit with all the parts and instructions and proof of purchase to the factory for a full refund. The return package should be packed securely.
Insurance is recommended.
Please do not cause needless delays, read all information carefully. Most problems can be solved without contacting the factory. All Ramsey pre-assembled units were wired and tested at the factory. The very fact that your unit includes this new manual is your assurance that a team of knowledgeable technicians has field-tested it prior to shipping. If you need help, please read through your manual carefully.