We do not use subcontractors or other third parties for support. Eastern time, Monday through Friday. Facsimile is available 24 hours a day, seven days a week. During nonbusiness hours, an answering system is available to leave messages. Internet e-mail is available at all times.
Documentation is extensive and clear.
User guides are packed with detailed instructions, examples and procedures. On-line manuals are provided in the standard Windows format. Tutorials are available for users to experiment with the software before implementing the system. This publication has been provided to clients on a continuous basis since 1980. A User Conference is held annually to update clients on the latest improvements in the software.