It is very easy to be swept away by what time managers call, the tyranny of the urgent, and forget to focus on what is more important but not screaming for attention. But at the higher level of the business the enterprise, if you prefer things are not as clear. However, one area that is attracting more and more attention is knowledge . Yes, the stuff that is in your head. Knowledge is the residue of experience.
Experience is a human phenomenon.
To have a learning organization, you must have people who practice learning, and become better and better at it. To transfer an individual s knowledge to the organization is no mean task. Computers can help. But there are many obstacles and complexities. First of all, if building a knowledge base means that the professional practitioner must do extra work, it won t happen.