Click here if you need to download the software to read PDF files . The more an individual or organization is consumed with the struggle to be Number One, the less likely it is that quality can be sustained. Moreover, research and experience demonstrate that competition is both psychologically destructive and poisonous to our relationships. This presentation shows why any arrangement in which one person's success depends on another's failure is bound to be counterproductive. It also considers why cooperation is integral to success, how the idea of teamwork is often misunderstood, and what other ingredients are required for attaining quality in the workplace.
Extensive research shows, however, that rewards and punishments are two sides of the same coin . . .
In fact, incentive plans of any kind are likely to undermine quality, and the more closely pay is conditioned on performance, the more damage is done. Kohn explains the implications of this critique in thinking about compensation systems, praise, and the encouragement of teamwork.