Knowledge management starts with electronic repositories for knowledge, but that's the easy part.
The greater challenge comes in building a knowledge-oriented culture and changing the work habits and attitudes of employees who often see knowledge as status rather than something to be shared. As knowledge management has evolved, its umbrella has expanded, and corporate activities such as organizational learning, business intelligence, and competitive intelligence are increasingly becoming a part of company's knowledge management initiatives. Part of the challenge in a KM project is that knowledge is hard to identify and even harder to draw out and centralize. Knowledge is ubiquitous. It can be found in databases, contracts, and other tangible documents and systems, but it also exists in the minds of employees and in the relationships that they have with corporate partners and customers.