However, if a nurse comes to the reception area to apologize for any delays, usually the patient will respond positively. Some patients will feel better if they can do something while waiting, such as read, listen to music, have coffee and refreshments, sit comfortably, write a letter, watch television, etc. These can ease the stress of their day and make their wait in the reception area more enjoyable or, at least, tolerable. Sometimes a form is difficult to read and creates a second-rate impression. It is important in practice with Medicare patients, especially elderly patients, to make the type large and clear so they can read it.
Illegible forms result in incomplete or incorrect answers.
At that time, we may have to take time to read the questions to the patient. This is an unnecessary hassle, for the patient and the staff. Whether you are changing a medication or prescribing it initially, it will help the patient if you write it down for them. It is easier to do this than to continue to spend time repeating and explaining orally. When a patient calls the office and gets a voice mail, it should be user-friendly.