He maintained confidentiality by conducting a number of interviews off the store premises or by telephone. He encouraged Silva to call him if he wanted to talk with him again and Silva called Szczesny the next day to provide more information. Szczesny provided the critical witnesses with an opportunity to clarify, correct or challenge information provided by other witnesses which was contrary to their statements or which cast doubt on their credibility. After interviewing all the other witnesses, Szczesny gave Silva a final opportunity to comment on the information he had gathered. Because this investigation was fair and impartial, the company won the case.
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