I scanned the whole issue and think you have a good thing here since reviews about particular Mac products are needed by truly independent people. We had a terrible time getting started not knowing that much about control panels and extensions. Frustrations ran high since we were also trying to keep our contract work going while setting up the office. I am an expert on robotic answering systems. The best service we got from any company purporting to help was that from EarthLink, an Internet Service Provider.
Many companies have great people but the repetitious robotic phone systems are just dumb.
Some of them actually have deadends. If I have to hear another repeat about the someone listening in to keep up the service quality I will go nuts. We'd love to hear your thoughts about our publication. Or, if you have an opinion or announcement about the Macintosh platform in general, that's ok too. E-mail me new comments on this article.