This module helps leaders assess their evolving role and learn to build involvement through the use of feedback and effective interaction skills. Leaders must know how to help others close gaps in performance and alter work habits that have natural consequences on others and the organization. This module equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions. A leader must not only coach a person on improving performance or poor work habits but also make sure action is being taken toward improvement. This module emphasizes the importance of follow-up coaching for performance or work habit situations.
Leaders learn to spark change in others and reinforce continued improvement.
Identifying performance expectations is a shared process. Objective-based performance expectations are critical to individual, team, and organizational success. This module helps prepare for and conduct planning discussions, encourage continued involvement, and work with project teams or task forces on their performance plans. This module helps leaders build skills for tracking progress, providing specific, balanced feedback, and conducting review discussions. It emphasizes the leader's role of offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan.