The procedure, and roles and responsibilities of all parties, will be continually clarified during the process. The rights of clients and employees will be protected at all times. RVIB will resolve each grievance in a non-judgmental and positive manner. Confidentiality of information will be guaranteed at all times. Documentation will be provided in alternative formats as requested.
Independent advocacy is a right of the client.
A Tribunal member or Conciliation Officer who breaches confidentiality shall be called upon to explain their actions and disciplinary action may be taken. Client Advisory Groups are also given regular updates. When a person becomes a client, they will be informed that RVIB welcomes suggestions and comments about services and service provision. They will be given a summary of the Opportunity for Improvement and Grievance Mechanism for Clients and a copy of an Opportunity for Improvement form. At each service review the client will be asked to recommend any suggestions or ideas regarding improvement to the services they are receiving.