UMass is a complex organization and everyone will have pet peeves. Cultivate all potential allies. Be polite to everyone you encounter, including secretaries and legislative staff. Important allies can show up in unexpected places. Respect the legislator's time.
Legislators are very busy people, but meeting with constituents is one of their highest priorities.
Demonstrate your respect for the legislator's schedule by being on time. Be prepared and state your points succinctly. Thank the legislator for his or her time. Be ready to calmly and politely restate your position if the legislator disagrees with you. Your goal is to raise the visibility of UMass as an election issue for everyone who runs for elected office from your district.