Calls received will be returned within one business day. The Help Desk will be staffed by full-time professionals that have been trained in SAMS and are familiar with your needs. Their single focus is to provide customers, the state agencies, with answers that let you use SAMS as an important business tool. The entire SAMS Project supports the Help Desk staff in assisting you. Additional technical staff are on call to address any agency specific considerations.
Functional experts address complex questions about specialty areas in the system.
The SAMS Help Desk is focused on providing answers to questions regarding SAMS features that are available to state agencies. The SAMS Help Desk can also serve as your point of contact for other Comptroller functions. Help Desk Analysts forward policy and procedure related questions to the appropriate business function within the Illinois Office of the Comptroller. Commonly Asked Questions As the SAMS Help Desk identifies frequently posed questions from agencies, answers will be posted both on the Comptroller's Web Page, and on the SAMS Help Desk Voicemail System. Routing to Help Desk Analysts After selecting the SAMS Help Desk, and indicating whether your question pertains to a specialty area, the agency caller is greeted by a Help Desk Analyst.