At times this is done with groups as well. Facilitated discussions are followed up after a mutually decided upon time to make sure that things are proceeding according to plan. Another tool of the Ombuds is informal third-party intervention and shuttle diplomacy. The third party could be the Ombudsperson, or we can brainstorm as to who else could serve best in that role. This approach is also known as informal mediation.
Formal mediation is also available from the Ombuds office.
There are many situations that need a follow-through, by either the Ombudsperson or the visitor. This is important to assure that the problem or issue is indeed being resolved, or on its way to resolution. The Ombudsperson also works to facilitate systems change. Work is done with staff, students, and Administrators to improve supervision, human services, and conflict management systems on campus. This can take the form of recommendations, training, pilot programs, etc.