My manager treats employees with respect. I feel personally and physically safe at the workplace. Reasonable accommodations are made for persons with disabilities. Employees are involved in improving the quality of products, services, and work processes. Customer satisfaction measures are used to evaluate the performance of managers and employees.
Management makes decisions without delay.
Progress toward customer service goals is tracked, reported to relevant workgroups, and used to plan for improvements. There is effective communication between Headquarters and Field offices. There are effective, well defined systems for linking customer feedback to those who can act on this information. Employees receive the mentoring they need to perform their jobs effectively and meet career goals. Management provides sufficient time, training and dollars to promote quality improvement.