Delivery is normally done in one day for libraries in the central hub area, while delivery to outlying areas is subcontracted to local couriers and can take longer. The courier carries all sorts of items in addition to interlibrary loan materials, but does not transport cash, payroll checks, or hazardous materials. Deliveries are made within one business day. Library staff package materials in zippered bags and label them for delivery. Bill's Parcel Service reimburses libraries for the fair market value of items which are lost, stolen or damaged beyond repair.
Libraries maintain records of items that are being shipped.
FedEx provides shipping materials, labels, etc., as well as dedicated electronic equipment, the Powership, on which to track materials in transit. Amy Chang added her comments concerning Texas Tech's use of the system. The system is dependable, predictable, and easy to operate. FedEx supplies envelopes, boxes, etc. The equipment includes two printers, one for mailing labels and the other for receipts.