User has password trouble, so she calls tech support pilot fish. But when I type it in, it just looks like asterisks anyway. I thought six stars would be easier to remember. Architect pilot fish working on a bank halfway across the country gets a call from the bank's project manager, who wants to see the current floor plans immediately. Manager has trouble opening e-mail attachments, so he wants the plans faxed.
Fish tries, but the line is busy.
He tries again and again - still busy. Finally, he gets through to the project manager. I've got my laptop plugged into that line right now. If it gets printed, you get a sharp Shark shirt. Now is the time to speak up and influence these discussions.