He was appointed a district chief in 1992 and a deputy four years later. During the fire and its subsequent recovery operation, Deputy Chief Dio coordinated the efforts of the department and various other city, state, and federal agencies, including the Massachusetts State Police and the state Office of the Chief Medical Examiner. Deputy Chief Dio's role put him on duty nearly round the clock. In his spare time, he worked at the credit office. At one point, the office was receiving about 2,000 pieces of mail weekly.
Donations continue to trickle in.
Deputy Chief Dio said he could never have managed the office workload without the help of his five person staff, especially assistant manager Esther Bachant. The Southboro-based MCUL is a trade association that represents about 285 credit unions.