Listeners encourage speakers to express themselves through nonverbal messages, words and phrases. Effective listening occurs when the listener receives a message accurately and thoughtfully. The listener is aware of the thoughts and feelings that are being expressed and reflects them back to the speaker for confirmation or clarification. If the listener needs clarification, questions are asked. Good listening helps people make and keep healthy relationships.
Listening skills help people understand what others think and feel.
Good listeners do not interrupt or change the subject until the talker indicates he or she is finished expressing the thought or feeling. The listener restates the talker's thought or feeling to check accuracy. Permission is granted to reproduce for educational non-commercial uses if this message is shown.