The program is intended to assist providers of healthcare services and products in solving any aspect of medical error reduction or patient safety . It works like this, 1. A healthcare provider is faced with the need to quickly respond to an emergency situation .
Help is needed.
The staff may want to be responsive to the questions and concerns raised by the patient and family but don't have the answers. Staff will find the answers to the questions raised in the e-mail and respond with a summary, product and service linkages , if relevant, and suggested next steps for the issue at hand. Documents and forms needed to address the problem or issue will be e-mailed back to the sender. Along with the summary, next steps, forms, policies, etc returned to the sender a suggested fee will be noted on the bottom of the e-mail. Pay less than the fee stated and indicate why a lesser fee was paid.