They key to success in this future is a strong partnership with you. Just like the U.S. Postal Service recently partnered with private companies to allow consumers to buy postage and pay bills online, we hope to partner with you to help citizens address their risks. The technology underlying this new approach to insurance is complex. But our philosophy is simple. Speed is supreme.
Information is empowerment.
And convenience is king. Speed is supreme because this new economy leaves no room for the timid. We are committed not just to keeping up with the pace of change in the financial services industry, but to setting it. As Lynn Thomas pointed out at the Retention Seminar, customers expect each organization they deal with to be as fast as Fed-Ex and as friendly as Disney. They set the standard for speed and service, and we are committed to meeting it.