And this is the biggest secret of all. A top employee leaves a top company to help a struggling company achieve the same success as the company he left. Because he left without knowing the secret of why the company he left was successful. That kind of success would fill the papers worldwide. Attitude can only take you so far.
Experience is only a time measure.
Training and development programs largely misused. The secret is knowing, really knowing, what the real product is your company sells. No matter what industry we surveyed. No matter how many employees we studied in depth. No matter where in the world we looked, it was consistently true.