The second imperative of building trust is a combination of honesty and consistency. Employees trust supervisors who are honest in what they say and consistent in how they act. Behaving with integrity starts by defining clear purpose and articulating what is expected. Once the expectations are known, acting with integrity requires having the strength to deal with reality. Problems or negative information can never be hidden or sugar coated.
Integrity requires that all information be open.
The third imperative of building trust, showing concern for others, is also necessary to demonstrate the importance of the supervisor-employee relationship. You will never create a relationship of trust unless you convince employees that they are genuinely important to the organization. To demonstrate this concern you must help the employee see and understand the organization's vision and mission. The employee must understand how his or her goals fulfill the needs of the organization. You must also show confidence in the employees by letting people manage their own time and resources.