It's simply less expensive for us to deal with problems swiftly and efficiently internally than to go through the Equal Employment Opportunities Commission, courts and The Wall Street Journal . The point of all this focus on the employee, of course, is satisfying the customer. We've built a covenant of trust with the American consumer over 100 years. People believe in Craftsman and DieHard batteries. Because if you buy a Craftsman tool and it breaks in your lifetime, we give you a new one.
Investigations are ongoing.
In July of that year, the board brought in a new management team to clean up the mess and in October hired Alan R. Yuspeh as senior vice president of ethics, compliance and corporate responsibility. His mission was to develop what the company hopes will be the most robust, comprehensive ethics and compliance program in health care. Yuspeh was a good choice for the position. He joined Columbia as one of the company's 11 most-senior executives. When Yuspeh arrived, he found only a rudimentary compliance program with a perfunctory, legalistic set of ethical guidelines that no one could understand.