For the last six months, you have been planning a major upgrade of your computer system. In the next couple of days, the consultants will begin installing it in your office. You are excited about what the new system will do to improve productivity. Your excitement is shortlived, however, since professionals, administrative staff and others have been wandering into your office all day asking questions about the new system. Complaining about it in fact.
Humans are uncomfortable with change.
It is often very difficult to get individuals to try new things. But, unfortunately, you don't have the luxury anymore of not upgrading your system. As you begin planning for an upgrade, get the word out asap. Have staff meetings, hold a brown bag lunch forum or if you don't have time to get together, send out a memorandum outlining the changes. New computers are faster, but they are also more complicated.