The process for resolving a conflict is often as critical as the conflict itself. It is important to assure that the resolution method chosen as well as the process for affecting that method is fair to all parties to the conflict. Even the perception of unfairness can destroy the resolution. Attack the Problem Conflict is very emotional. The only way conflicts get resolved is when we attack the problem and not each other.
Every conflict has many sides and there is enough responsibility for everyone.
Attempting to place blame only creates resentment and anger that heightens any existing conflict. In order to resolve a conflict we must accept our share of the responsibility and eliminate the concept of blame. Use Direct Communication Say what we mean and mean what we say. Avoid hiding the ball by talking around the problem. It suggests that she or he is at fault.