Successful IRC managers will use the ten techniques discussed to make compelling business cases for management buy-in. Don't confuse the sales techniques we learned as infants and small children with the sophisticated approach demonstrated in our teenage years. Yes, whining was effective as an infant. We needed to be fed, changed, etc. The benefit for parents was peace and quiet.
Management can achieve peace and quiet another way.
Don't even consider whining. Villard Books, 1988. Knowledge is an intangible resource which does not easily lend itself to the accounting techniques used for tangible fixtures such as buildings, land, and hardware. Therefore, these assets are not subjected to the same strategic valuing, budgeting, management or control as are chairs and desks. Edward B. Stear is Senior Research Analyst, Information Resource Center Management, Gartner Group, Inc., a leading provider of IT advisory and market research services.