This summary is reproduced here with permission of the publisher. He is also president of the International Academy for Quality, and the honorary adviser to the China Quality Control Association. His career includes 40 years with IBM where he was a senior engineer and project manager in Quality Assurance. Dr. Harrington is a highly regarded member of Quality Control organizations and the author of several business books.
Management is responsible for developing business and manufacturing processes that work error-free.
Currently, management spends too much time correcting problems that should not have occurred in the first place, if business processes were correct. Emphasis should now be placed on preventing problems. The author provides numerous lists of essential information that should be used in evaluating business processes and improving them. Business process improvement can be achieved by applying new concepts that have proven effectiveness. Don't try to maximize profits.