Writes communication plan for each document. Writes and produces documentation, Windows-based help files, or online help files for review, field test, and system tests, as required. Acts as part of a product development team to write documentation that supports introduction or release of OCLC products. In consultation with manager, establishes schedule with milestone for review. Submits and reviews electronic files of documents for publication on the Web.
Initiates review and usability testing.
Master's degree in library and information science or equivalent knowledge of library operations gained through work experience. An excellent understanding of library processes and terminology. Experience with electronic documentation such as online help systems and documentation for the World Wide Web. Four or more yrs. OCLC Online Computer Library Center, Inc., has a vital interest in maintaining safe, healthful, and efficient working conditions for its employees and members.