Some of you may approach this assignment with some trepidation because your experiences in the past have been frustrating. However, I am convinced that teams can work. And I know that SUIQ's success depends on good teamwork. This is the best way to draw from members' expertise in order to create better processes. A teams' efforts are also far more likely to earn acceptance than a edict from top management.
Good teams have a well defined mission .
They know what their goals are and can proceed to define the steps needed to reach them. They also know how to determine when success has been achieved. For example, an Admission's Office Corrective Action Team mission might be to send responses to prospective student inquiries within 24 hours. The goal and the measurement criteria are clearly imbedded in the mission, and all team members know exactly what they are to accomplish. Effective teams are made up of people who support the mission.