How They Get the Best from Its Employees Good managers believe that, given sufficient training, an employee can achieve anything he or she sets his or her mind to.
Good managers attempt to help employees overcome their weaknesses.
Good managers never play favorites. Wrong, say Marcus Buckingham, leader of The Gallup Organization's 20-year effort to identify core characteristics of great managers and workplaces, and Curt Coffman, global practice leader for Gallup's Workplace Management Practice. What the World's Greatest Managers Do Differently, Buckingham and Coffman report that great managers don't hesitate to break with conventional management wisdom. Starting with interviews of more than 80,000 managers in more than 400 companies, Buckingham and Coffman eventually focused their research on those managers who excelled at translating each employee's talent into performance. Buckingham and Coffman make several startling revelations in First, Break All the Rules.