While pithy cliches for those making expensive buying decisions, we appreciate the value of real quality. We want vehicles for deliveries, machines for manufacturing and air conditioning for office buildings that will not fail. The framework Walker discussed 10 goals of information systems management. That means computers, printers and software, as well as people involved in the process. Reduce possible downtime .
Downtime is real money.
It still amazes me that in 1999, a business finds it acceptable for its network to go down one afternoon a week, its hard drives to crash once a month or its workstation's operating system to need reinstalling frequently. Increase redundancy . Because we never want to have to walk home. Because the risk of four flats at once is unlikely. Redundancy is increased relative to your risk of trouble and its likely damage.