Extraordinary service bolsters their reputations and their financial results.
These organizations work constantly to maintain Service Leadership - a key competitive advantage. It extends to each transaction with every customer, supplier, investor, strategic ally and every other business associate. In this unique, high-impact presentation, Mark Sanborn teaches your audience the key skills of effective Service Leadership. These skills can be used by people at all levels. The chances are good that your customers have never seen it, according to the American Customer Satisfaction Index.