Top educators on leading edge topics and a jam packed agenda. Your registration fee delivers maximum value through a complete educational and social package at a reasonable and affordable price. Filled with interactive sessions, the Symposium will offer numerous case studies, best practice examples, power panels and discussion forums, plus plenty of networking opportunities. Learn from your colleagues during candid discussions focused on customer care - what works, what doesn't work, and, who's doing it right. Quality Networking Opportunities Two receptions, two luncheons, and a dessert break will offer quality networking opportunities for you to compare notes, share ideas and solve problems.
Industry break out groups are one of the biggest benefits of attending.
Gather to network with peers around common issues. Also included is a fabulous social event. Keynote, Plenary Sessions, and Workshops World-renowned top speakers including Martha Rogers, Howard Putnam, Roger Herman, Dorothy Marcic and Ed Foreman will address critical issues on the subject of managing customer care. An engaging dialogue among experts who'll present and argue their views on how customer care issues such as brand liaisons, chronic complainers, managing outsourcers, CRM, dimensions of data analysis, e-care, training and staffing, and measuring multimedia. In addition, Symposium speakers' books will be featured.