The Talavara Monitor module also provides a view of message status by Agent, Agent group, message pool, and system. An intuitive, Explorer-like interface gives instant service level adherence feedback to managers. Management can insure customer service performance levels and thereby increase customer satisfaction. Quick, easy access to any message in the system can be handled through the powerful search capabilities.
Managers can search by tracking number or customer e-mail address.
Managers can manually route or reassign messages to another pool or agent instantly with drag and drop capabilities.