Learn how to align decisions, improvement efforts and daily operations to attain the results you are after. Find out how process and data management also play an important role in the success of high-performance organizations. Learn how high performing organizations use the Baldrige template for constantly improving financial, customer and human resource business results. A 48-hour cancellation notice is required. Customer retention increased by focusing on exceeding customer expectations.
Employees receive specialized training to better serve the customer.
BI's revenue grew 47 percent over five years. Its products and service have resulted in customer loyalty that outperforms its top two competitors. It has retained an average of 73 percent of customers and an average of 96.3 percent of revenue source. To register for the class, fax back the attached form.