Many of our operators have worked at Tele-Serve for years. This stable base of skilled people is a fundamental element in providing the quality of service demanded by our customers. Hardware including servers and workstations is less than one year old. An in house information system manager and in house programmer form the core of our technical support staff. Training Tele-Serve has developed written training procedures for system operation and accounts.
Formal training takes place on a one to one basis for new hires.
On going training is conducted for new accounts and account changes. Training procedures and evaluations are documented. Client participation and involvement is always welcome. Many of our call center clients visit Tele-Serve to train operators on their accounts. Management Management is very actively involved in working with each account to insure that customer expectations are met or exceeded.