A site visit is made to orient and educate the provider, health assessors, and staff to the Program and its policies and mandated requirements. Utilizing professional assessment skills, the PHN evaluates the appropriateness of the facility and the ability of the staff to provide responsive, efficient and high quality service. Education is provided to a newly-approved provider instructing the physician , health assessors, and staff regarding their responsibilities as a CHDP provider. Continual contact is maintained for ongoing assistance and resolution of special problems or needs, to discuss new programmatic issues, and to educate new staff. The families are assisted to schedule and complete appointments with providers for needed treatment.
Education is given to the family on the availability and methods to access the health care system.
Nursing assessment skills are used to prioritize caseload management and to enhance effective patient interventions and outcomes. An evaluation of the outcome of service linkage and the provision of care is used to recommend policy changes. Quality Assurance and Improvement Quality assurance and improvement activities are completed by PHNs to assure provider compliance with programmatic guidelines and standards of practice. Managed Care Collaboration PHNs educate and provide ongoing consultation to the staff of Medi-Cal managed care plans, providers and their office staff about the CHDP program and the standards of care involved in well child health assessments. PHNs inform families about managed care plans and assist them to access services.