Throughout my career, I have heard the oft-repeated comment that technology can solve all problems. Yet I have found through experience that significant improvements can affect cost, time, customer satisfaction, and quality without changing information systems.
Information systems are wonderful tools-they can provide breakthrough capabilities to a business.
The optimum approach to solving a business need is an integration of process and technology. When there's trouble in the business, it is the people who will solve the problem. Employees already have the intrinsic motivation and ability to make a tremendous difference in your business. Human beings want to succeed-very few people get up in the morning and go to work intending to do a lousy job. It just doesn't track with their need for self-esteem.