Second, check that the Don Best User Login screen is open and you have not left that website at anytime. Third, after checking steps one and two, look at the lines. If they are black you are connected and should be receiving line changes and have access to all information files. The most common cause of this problem is that you have used the Don Best User Login screen to go to another web site. Make whatever changes are needed and then click OK at the bottom of the screen.
Internet companies vary in quality across the country.
While Earthlink may be wonderful in Texas, it might be awful in New York or California. The best way to find a good Internet Service in your area is to go to one of the small computer stores in your area. Ask the people working there which companies are good in your area and which companies to avoid. They will be familiar with the quality of service in your area. When you call, you will have to tell us your Username and your Password because you are logging in to a person instead of a computer, but we still need the same information.