You can quickly contact the customer by telephone or by our smart dialer's custom chat over the Internet. Our Smart Dialers are perfect for remote call centers with agents working from home. With our remote call center add-on, managers prepare lists and scripts for agents and send them to a secure site on the Internet. When agents log in, their list and script is automatically downloaded and they are ready to dial. At the end of their dialing day results are automatically sent back to the secure site.
Managers can monitor their agents from any computer connected to the Internet.
Many companies like to set appointments with prospective clients to demonstrate products and services. Our Appointment scheduler add-on makes it very easy for telemarketing agents, field agents and managers to plan appointments. The Manager prepares an open schedule for each field agent. Telemarketing agents can choose available times and schedule appointments for field agents. Field agents can access their schedule from any computer connected to the Internet.