Regardless of what the employee wants, the manager s responsibility is to steer the employee toward roles where the employee has the greatest chance of success. This means doing away with the Peter Principle. It also means recognizing that one rung on the corporate ladder doesn t necessarily lead to another. Great managers believe that every role performed at a level of excellence is valuable. The authors say that every role should be measured and rewards established for reaching or exceeding goals.
Great managers excel at giving performance feedback.
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