Other guidelines describe industry best practices for collecting, using, retaining and safeguarding customer information, along with processes for ensuring that customer requests for more information or changes to information are honored in a timely manner. Financial institutions recognize customer expectations for responsible use and protection of information and will communicate their information practices to consumers. Preserving trust is a core value. Medical information will not be shared. Responsible use of information provides customer benefits.
Financial institutions have procedures designed to maintain accurate and complete information.
Financial institutions respond to customer requests to correct information in a timely manner. Financial institutions help protect customers against criminal use of their information. Financial institutions have procedures to prevent unauthorized access to customer information. Sharing information within the family of companies improves customer service. Disclosure of information outside the family of companies is restricted.