There are many positive attributes for using Quality Circles within an organization. A Quality Team uses a company s greatest asset - the employees. Quality Teams can utilize any level of a corporation. It is particularly powerful in that it can take advantage of the experience to the front line employees. Quality Teams are effective motivators in that it promotes and reinforces teamwork and common goals.
Employees feel empowered and feel they can control their own destiny.
Also changes usually have better reception when initiated by a peer group when presented appropriately. There are a few negative factors that come into play with Quality Circles that management needs to be cognizant of to avoid. Often Quality Circles have a long turn-around time to solve problems. Unlike a directive from a boss that may take only seconds to formulate, Quality Circles use complex tools for problem solving that can be cumbersome. If management has no way to provide feedback to the Quality Circle then there is the potential to get away from management s strategic objectives.