A client, by seeking the services of an FPA member, may be interested in creating a relationship of personal trust and confidence with the FPA member. This type of relationship can only be built upon the understanding that information supplied to the FPA member or other information will be confidential. Because of the importance of the professional services rendered by FPA members, there are attendant responsibilities to behave with dignity and courtesy to all those who use those services, fellow professionals, and those in related professionals. An FPA member also has an obligation to cooperate with fellow FPA members to enhance and maintain the profession s public image and to work jointly with other FPA members to improve the quality of services. It is only through the combined efforts of all FPA members in cooperation with other professionals, that this vision can be realized.
Diligence is the provision of services in a reasonably prompt and thorough manner.
Diligence also includes proper planning for and supervision of the rendering of professional services.