It is about creating a seamless partnership between customer, employee, and purpose in order to succeed in the market. John Nirenberg Most of all, perhaps, leadership is about building strong positive relationships. Clearly, leadership is an interpersonal skill, not just a role. It is a skill that is desperately left wanting in most organizations because technical expertise and longevity in a position have been confused with the ability and the right to lead. Promoting people into a leadership role because of a technical expertise alone has been one of the worst and most frequent mistakes an organization makes.
Leadership is about much more than mobilizing a workforce to achieve output objectives.
It is also about creating joy, efficacy and a shared purpose. When these results are also outcomes of using the people-management tools, organizational success is virtually guaranteed. The beauty of successful leadership is not found in the functioning of a static chain of command or a bureaucracy burdened by red tape. It is an expression of the tireless belief in the possible, the persistent broadening of the arena in which more and more people can participate in sharing their concerns and influencing their destiny. And mastering these skills and disposition may be the most important thing a current or aspiring leader can do.