You will receive email notification of receipt of order and shipment. European orders, please email us for further information. Each is individually hand crafted - no mass production. While we do maintain an inventory of seasonal items, client orders are often ordered individually from the Artisans in St. Petersburg. Thus, the 4 - 6 week delivery window.
All sales are final , except in the event that items arrive damaged.
In such case, return item, indicating your choice of refund or replacement. All shipments are insured. When ordering a Subscription , you agree to complete the set ordered. If any item arrives damaged, return it and it will be replaced at no additional charge to you. Please refer to the following email actions, if applicable, prior to placing your order.