Meeting the needs of many visitors can be challenging, but even on the busiest days, the Holiday Inn maintains a personal touch and improves efficiency with the Repartee Hospitality package. Instead of taking 100 messages per day, we take only a few. As a result, switchboard operators save time and are able to take better care of our customers. With more time to help guests, operators offer better service and add the personal touch that Holiday Inn is known for. Repartee helps guests stay in touch with family, friends or the office by letting them check their messages from anywhere.
Guests can call from the lobby, the pool, or even from an outside telephone to hear messages.
To listen to voice mail, they simply call the hotel operator and ask for their voice mailbox. For additional security, they can protect messages with a confidential security code. According to Wilhelm, guests save time by using Repartee instead of an operator. Because Repartee is more personal and convenient than leaving messages with an operator, guests actually leave more messages than before it was installed. Guests also find that voice mail messages are much more accurate than handwritten notes because they're recorded in the caller's own voice.