It even appears when I do key caps and any font that I select will give me these same symbols when I press these keys. I even trashed the Normal template in Word just in case. Nothing has worked. I am resigned to the fact that I may have to do a clean install, but was hoping to find some setting that I am forgetting about that would assign these symbols to these specific keys. As I said, she doesn't have any foreign language program.
Any clues are welcome.