Art and Skill is the only book for the basic course in Interviewing to systematically incorporate multicultural and global issues. This focus on diversity extends to interviewing across the communication spectrum in gender and culture-neutral language. Federal legislation affecting interviewing in the workplace and ethical issues affecting the interviewer are thoroughly discussed.
Features Addresses the importance of cultural, ethnic, and gender diversity in interviewing.
Contains thorough and current treatment of federal legislation and its effects on interviewing in the workplace. Table of Contents Preface. Introduction to Interviewing. Listening and Perception in Interviews. Interview Process and Structure.