MeritaNordbanken's appreciation of customer needs and willingness to develop innovative new services have earned the bank increased customer loyalty and enhanced its reputation. What is essential, however, is that MeritaNordbanken's customers continue to have faith in the bank to maintain the quality of services, even when they use the services from abroad. Nevertheless, they are also the most critical. About MeritaNordbanken MeritaNordbanken is one of the leading banking groups in Scandinavia and the Baltic region. In its home market in Finland and Sweden, the group is developing and marketing a comprehensive range of products and services in the field of finance for private individuals, companies and the public sector.
Customers have at their disposal a broad-ranging network of cash points and pay points.
Over a million customers use the network banking services of MeritaNordbanken, including telephone and Internet banking. The bank is represented in 19 countries outside Scandinavia. Almost one-third of the bank's Finnish private customers benefit from the services available on the Internet. Heavy customer usage requires the service to run smoothly and efficiently. A customer can, by using a unique password, key in to any Solo network service they wish, through an Internet connection.