Customer is responsible for reviewing MOREnet's Supported Technologies list and verifying the technologies supported. Customer must follow applicable troubleshooting documents to eliminate local hardware and infrastructure problems before contacting MOREnet. Customer must provide a loopback plug with coupler for H.320 videoconferencing via a dedicated circuit. MOREnet reserves the right to remove problematic codecs from videoconferences if local equipment is not repaired. Customer is responsible for repairing local audio and video equipment if it is determined that the equipment is causing problems in videoconferences.
Customer provides a SPOC to assist in troubleshooting.