I've always believed that we have to continue to strive for efficiency, effectiveness, and responsiveness. You know, a lot of people think that if you're capable of doing a job, that's enough. But it's not how capable you are, it's how well you do the job. There are also employees who are technically competent but can't relate to anyone else. When working in an environment that is very people-oriented, it's critical for all of us to have excellent customer service and interpersonal skills.
Customer service becomes increasingly important in a competitive educational market.
Tuition is very expensive here relative to other institutions. This past year has been the best in Tufts' history, according to the president. We have the finest classes enrolled in our undergraduate, graduate, and professional schools, and we've recruited outstanding new faculty. We're doing very well. As most of you know by now, Tufts recently was rated 23d in U.S. News and World Report's annual listing of the top 25 universities.