You've Been Framed came to BSS to handle the complex task of tracking the 700 to 800 videos that are sent to the programme each week. You've Been Framed freepost address and a tailored database to monitor all videos through the system, from viewing by Granada to return to the owner. We also devised a special database of submissions without addresses to help people reclaim them. Many questions where ease of access to accurate, impartial information is vital. Ltd. Advisors have access to a substantial information database and, with a sophisticated IT infrastructure, can also gather useful statistics about caller demographics.
Lines are open most of the week with extra staffing during major TV and radio campaigns.
Our three helpline centres in Manchester, Leicester and Belfast take 1.5 million calls a year. Part of his remit was to find courses and educational opportunities for hundreds of refugees throughout England and Wales. Eighty refugees were still without any educational assistance and money had run out. We assembled a team of advisors to investigate what was available to them and were quickly able to match courses relevant to each person. I was making enquiries about basic literacy centres because I wanted to become a volunteer tutor.