Strategic thinking for future change is lacking. Central control is limiting creativity in the development of Web pages by faculty, staff, and students. Office of Information Systems staff are not adequately trained and often confidence in their ability is not high. IS staff spend most of their time putting out fires, not in project development. At times IS staff appear to be indifferent to user problems.
Communications breakdowns are common.
A new Information Systems Council should be formed as soon as practical consisting of the President, the four Vice Presidents, the Dean of Libraries, the Director of Information Systems, and one of the four academic deans to be selected by the deans and reviewed annually. The President may wish to add others. Receive and review support plans from IS and the Libraries b. The OIS user services focus needs to move to documentation and training. These are important components for the overall support for technology and should be encouraged.