It's 2 a.m., and there's a problem with your network. Luckily you're not on-call, but one of your employees is. This week, Network World's Management Strategies article outlines several approaches from your colleagues. But some of your IT brethren aren't so lucky - they don't even have the staff to take the calls. Such is the case of the Israeli Airport Authority, which has to turn to IBM Global Services for its after-hours help.
Good management can equal cost savings.
Find a solution. One network manager works at a university whose policy prohibits supplemental pay, despite the fact the manager is responsible for after-hours support for all departments. If you are run an enterprise network you're going to have problems crop up overnight or on weekends sooner or later - or often. Defining a compensation plan for the folks who take those dreaded calls is a must for keeping your employees happy - and in your employ. I'd love to hear them all.