There are service goals aimed at meeting customer expectations. There are well-defined systems for linking customers' feedback and complaints to employees who can act on the information.
Managers communicate the organization's mission, vision and skills.
My immediate supervisor has organized our work group effectively to get the work done. At the place I work, my opinions seem to count. A spirit of cooperation and teamwork exists in my immediate work unit. Teams are used to accomplish organizational goals, when appropriate. Employees in different work units participate in cross-functional teams to accomplish work objectives.