Certainly there is no shame in being thoroughly ignorant of all things technical. Like generals fighting a battle with defective equipment, leaders may feel no need to blame themselves unduly for losses suffered when missiles frequently explode prior to launch. That the disasters are essentially secret does nothing to complicate leaders' tendencies to exculpate themselves. The inefficiency resulting from inadequate systems is not readily measured, and even undeniable failures need not be known to outsiders when they are scarcely mentioned aloud on the inside. While one can explain the tolerance of executives for problems they are not personally blamed for, it is harder to account for the silence of commentators, pundits, consultants, the press, in the face of this important industry's stunningly poor performance.
Impressive fiascoes enter the public domain at regular intervals.
This may partly explain why the truth about IT is never heard. In the face of such widespread exuberance, a naysayer simply lacks credibility. What they see with their own eyes is seldom articulated in the first place. That can only bring trouble when organizations put a premium on positive thinking and teamwork. They acquiesce in palpable falsehoods.