I'm sure Carol Cannavan, our Editor, would like to publish your message in a future issue of Plumbing magazine. Of course your story is very familiar to us and, regrettably, the situation is likely to get worse as our industry is failing to train a sufficient number of apprentices to replace experienced plumbers who are either leaving the industry or retiring early. No one organisation has the answer to what is a national disaster across all practical trades and we need public support to find a solution. I agree that many competent plumbers are not so good at customer care and we do what we can to encourage professionalism. If you are a domestic plumber every job is different.
Lets keep in touch.