Every contract contains a definition of a grievance for the workers covered by that agreement.
When an employee contacts you with a possible grievance, decide with the employee if it is a grievance or a problem. For other issues, talk to your president or chief steward. You may be able to assist in resolving a problem, even if it is not a grievance. Refer to personnel or Civil Service Rules as well as local leaders to determine a course of action. The Union must protect the rights of all employees covered under a collective bargaining agreement by making every effort to be objective and fair in pursuing grievances.