Internal promotions and change of jobs within the group is another method adopted by several big companies. Another way is to create project committees that comprise employees with different skills and backgrounds to get together. As employees undertake unfamiliar tasks, managers should have a margin for their mistakes as they attempt to learn more skills. The idea is that people learn by finding out how to correct their mistakes and right answers do not offer that luxury. As most knowledge resides in employees' heads it is important to facilitate their interaction to leverage knowledge.
Employees spend substantial amount of time searching for the 'right' source of information.
An expert 'yellow page' on intranet or commonly accessible drive helps to point to the appropriate person in a fraction of that time. A yellow page is a database that lists employees and their skills by tasks important to the organisation. It can be built using the job specification of the employee, employees' experience and qualification as a basis. Some organisations structure their office space for more interactions among employees - a concept adopted by organisations at different corners of the world. Organisations can adopt different strategies such as having common office car parks, encouraging staff to take the staircase than the lift on lower floors, having regular office gatherings to increase interaction among employees.