It takes time for them to research the problem and fix it. Be polite and work with the herald and things will get resolved in a timely fashion. It's a lot of work sometimes to locate really old lost things, or items that haven't been spoken of for years on end. It can sometimes take the herald awhile to track down leads, call in other heralds who might have information on it, etc. Remind the herald.
Heralds are human too.
With real life to interfere, a herald can get pretty busy from time to time. It never hurts to contact them with a polite reminder to see if they've had time to look into your case. But give them at least a couple of weeks before making an inquiry. Modar Neznanich Permission to Print.