But it wasn't just moral support that the employees contributed. Some had used their days off to visit travel agents to convince them of the airline's future. Others, like pilot Paul Francois, had volunteered to work on their days off. It was not a magic stroke of marketing or price incentive programs that helped UPS bounce back so strongly following the strike. Driven by what I consider to be a very unique loyalty to a very special company.
Employees are happier.
Customers are better served. And so, ultimately, are shareholders. Which is good reason to dispense of conventional wisdom that we only have two choices in the workplace. Nannies are not necessary. Forget free agents.