Customer complaints have fallen to an almost negligible level. A large number of staff have taken the opportunity to obtain insurance industry qualifications. Individuals are taking the initiative and producing ideas for improvement. The company has retained many skilled staff who might otherwise have left. The benefits for the staff have been considerable.
Individuals feel appreciated and are encouraged to perform well.
The commitment and motivation of the staff have increased because they are better informed about the company's objectives and because of the clarity of goals and performance measures. Training and development have improved the career opportunities of the workforce. Investors in People Computer-Quote was recognised as an Investor in People in 1994. By helping with the development of people, Investors in People has played a significant part in Computer-Quote's success. Committed, highly skilled, well-trained and knowledgeable staff have achieved excellent business results.