The needs and requests of library patrons must always be taken seriously and treated with respect. Equal consideration and treatment will be given to users within established guidelines and in a non-judgmental environment. All interactions and transactions between a library patron or group of patrons and the library will be considered confidential and will be discussed only in a professional context. Staff should remember that discussion of confidential patron issues should be limited to non-public areas. Staff members will not offer personal opinions or advice in answer to queries, but will always follow established library practices.
Instructions Be punctual.
Service commences at the advertised hour we open and full service is available until the hour we close. Phones should be answered and workstations manned when the library opens for the public. Wear your name tag when you are on the desk. Answer the phone in a pleasant manner, using a greeting, identifying the library and yourself and offering help. Greet the patron.