For business travelers, hotel managers make meeting rooms and a variety of equipment available, including slide projectors and fax machines.
General managers have overall responsibility for the operation of one or more hotels.
Within guidelines established by the owners of the hotel or executives of the hotel chain, the general manager sets room rates, allocates funds to departments, approves expenditures, and establishes standards for service to guests, decor, housekeeping, food quality, and banquet operations. Managers who work for chains also may be assigned to organize and staff a newly built hotel, refurbish an older hotel, or reorganize a hotel or motel that is not operating successfully. In order to fill some low-paying service and clerical jobs in hotels, some managers attend career fairs. Resident managers live in hotels and are on call 24 hours a day to resolve problems or emergencies. In many hotels, the general manager also serves as the resident manager.