This opens up the traditional telecommunications hardware box to mass produced components running copies of mass produced operating systems. This will cancel out the investment that many PBX vendors have made in their own systems, opening up their proprietary platforms, and preparing the way for any number of computer hardware and software vendors to expand in the telecommunication market. Suppliers will be able to design, package and sell generic PBXs, built of generic parts. In the next few years, many of the pieces will come together to form a new, unprecedented pattern. The business opportunity represented by CTI is growing steadily every year.
Growth is fueled by every-increasing regional and international competition.
It is fueled by customers whose service expectations continue to rise. Businesses are pressured to do more with less, and by technological innovations that foster new, more effective ways of doing business. Computer Telephony Integration will help to meet tomorrow s challenge in communication and business. A Billion Node Network.