Records shall be kept for a period of five years after the decision, and then destroyed. Other measures as the committee deems appropriate. Before recommending a formal complaint be filed, the board member will attempt to mediate the situation using the following strategies to guide the interaction. If this is the case, this should mean the problem should not come up again. Can the board member offer information that might help clarify, which will help those involved resolve it amongst themselves.
Complainant always has the right to pursue a formal process at any time.
Any other action the board may be asked to follow-through with must first be brought to the entire board for discussion and vote. Help inquirer to understand this. Often these same issues have natural consequences within the marketplace e.g., interpreter will not be hired again, consumers or colleagues will not recommend the person, or flat out refuse to work with the person. Determine if the issue is to be pursued further, if so, invite inquirer to pursue formal grievance and board member will provide necessary documents to outline the process to be followed. Include overview of details and whether it was resolved after initial contacts.