Participants discuss the conflict process, identify frequent causes of organizational conflict, and assess where conflict originates in our organizations. Presenter Robert Jeffers is a speaker, trainer, consultant, and coach who teaches people how to build better working relationships, more effective organizations, and healthier lives. He brings a passion for helping people make connections between their goals and actions. Robert's clients include AAL, American Waterworks, Aurora Network Healthcare, Consolidated Papers, Inc. Magazine, Pacific Telecom, and Weyerhaeuser. As managers, we communicate constantly.
Managers negotiate project deadlines, work assignments, budget and human resource allocations.
How well we negotiate constructive outcomse to these situations contriubtes to our success as managers. Negotiations aren't simple. A natural response is to react - get defensive, be angry, make threats, or go away mad. In tough negotiations, we need to suspend reactions - to control our own behavior. Recognize the five common mistakes people make when negotiating Understand and utilize Principled Negotiation Strategies Presenter Tony Nagle is a nationally-known public speaker and trainer with extensive practical experience in management, sales, training, and consulting.