They see themselves as the target of most of these communications and are not willing to make interacting with computers and typing a part of their daily routine. Their days are already packed. Patient-physician communication doesn't need to be a burden on physicians. Just as with phone messages, many messages may be handled by your nurse or the front desk. In addition, when your patient types in the question, they are doing some of the work either you or your nurse would have to do.
Electronic messages are easy to sort and organize.
They can also be made part of the permanent record. For those who choose to use electronic communications, there are dangers. E-mail is not secure and identities can be spoofed. One solution is to use a website that facilitates secure communications and guarantees identities. This service allows for secure communication between physician and patient for messages, appointment scheduling and medication renewals.