IT is used for accounting and office functions, supporting present tasks rather than acting as the agent of change to enable step improvements in performance. Systems administration is often left to the unskilled, the untrained, the reluctant. Few know how to tune systems for best performance, to produce management reports or performance indicators. As a result satisfaction is low, real returns on the considerable investment made are poor. And the software industry doesn't help.
Housing is a small market, arguably over supplied with software packages.
There is little incentive to invest when customers place so few demands and the price of real innovation may be bankruptcy. As it happens, many associations have IT systems reaching the end of their useful life. Within the next two or three years they will have to replace them. Here is a huge opportunity to re-evaluate the use of IT and move towards that step improvement. Some associations are planning for change.