The popular emergency medical service subscription plan purchased by residents remains in place. Likewise, all business office telephones and billing issues will continue uninterrupted. The 13 cities that make up the authority provide policy direction while an independent medical board sets medical standards. The ambulances and the accounts receivable are owned and controlled by the authority. In Fort Worth, the Fire Department is the first responder to an emergency medical service call.
Firefighters stabilize the victim until an ambulance arrives.
MedStar attempts to respond in eight minutes or less to each incident, barring unusual circumstances. The Fort Worth Water Department advises residents to be suspicious of people posing as Water Department employees to gain access to homes. The department recently received three complaints of men knocking on the doors of residents and saying they had to perform work on the inside of the house. Director Lee Bradley Jr. If someone called to complain about the quality of the water coming from a faucet, a Water Department employee may need to enter the home to take a sample, he says, noting that in this situation that it is the resident who initiates contact with the department. The men were allowed into one home and ransacked a room before the resident called police.