Documents must be picked up at the hotel for bookings made within five days. Back to the top . In the event a carrier with whom Universal City Travel Company has a contract to perform services is delayed in performance or unable to perform with such aircraft, the provisions of the air carrier tariff shall govern the rights and obligations of both parties. Back to the top . Old tickets must be returned.
Fees are non-refundable.
Certain types of airline reservation changes may be prohibited based upon restrictions imposed by the carrier. Back to the top . No refunds for unused tickets or features will be issued. Prior to travel, any request for refunds must be in writing. Refunds through the paying agent only.