Enterprises present a single front to the world.
However, on closer inspection, many enterprises have multiple personalities that are often at war with one another. For example, observers have noted a cultural, operational, and structural gulf between executives and IT specialists. This gulf has been widened by the closer proximity in which IT and the corporate boardroom have found themselves. But now the mania of technology for technology's sake is subsiding. For businesses to start buying software again, the first step is to de-Balkanize internal departments.