If you are requesting a replacement then our Customer Service Representative will get that information from you and let you know when you can expect your new item to arrive. The representative will issue a Return Authorization number to you, along with other information, including the address where you need to return your order . Fill out the Return Authorization form included on your invoice, including the Return Authorization number, and re-pack your item. We require all merchandise be returned in its original manufacturer's box, with original packing materials. We also require you to include all components, manuals, and accessories.
Any incomplete items are subject to restocking fees.
For your protection, we encourage you to send your return via UPS or Insured Parcel Post. We will pay for shipping if your return is the result of an incorrect shipment by us or a damaged or defective product. We require you to pay for shipping when the return is for other reasons. COD's will not be accepted. When you add an item to your shopping cart, you will be notified if there is a core charge involved.