Thanks to transactional filing, Killian can access files from home and doesn't need to refer to a paper file. Similarly, the on-site workers know about any transactions that Killian has handled from his office in his home. The merger gave Killian another perspective from which to review his technology decision. Two years ago when Killian introduced the Kettner Agency to the t-filing concept, his illness wasn't an issue. That frees up enough money to upgrade technology capabilities and still have some money left over.
Faxes are another potentially time-consuming activity.
Each fax takes 2.5 minutes to send. By Killian's calculations, that equates to 250 minutes a day or 4.16 person hours. Use the computer instead and the 4.16 hours is reduced to 20 minutes a day, based on a 20 second transmission rather than a 2.5 minute transmission. Using an optical character recognition program, he converts the forms into documents that are available on the network and that can be filled in on the screen. Killian acknowledges that implementing technology solutions was a lot easier when it was just him and the part-time employee.