This will continue to be a very contentious issue. Competition is steadily working its way through the communication industry. The biggest and easiest target, long distance service, was the first target. MFS and other CAPs are working their way into local service. Toll and Assist operator service became competitive with the introduction of competitive aggregation.
Directory assistance is poised to follow.
The first to go will be cellular DA as competitive providers offer service that will allow carriers to differentiate themselves against their competition. Once a database has been established by a competitive DA provider, a logical next market would be serving IXC DA calls. This market will be explored further in future issues. Your reactions are always welcome. Contact the publisher to subscribe to the full issue of the newsletter.