This article gives an account of the effort to disseminate this information to clinical staff at the facility level. The account is organized into five sections. The first section describes the early phase which consisted of preparing management and staff for receipt of resident and family feedback. The second phase creates anticipation of feedback dissemination. Decisions about the format of feedback are included.
Initial dissemination is the fourth stage, followed by dissemination follow-up methods.
Also included are strategies to increase the probability that the results of the survey will be used. Included in these strategies are an involvement of staff in phases of the survey process and a challenge to the nursing units to improve.