This contact will come as soon as the company learns about the accident. Insurance companies have learned that the sooner they can contact an injured person, the better chance they have of keeping control of the claim. In other words, the better chance they have of keeping the injured person away from an attorney. You can expect the adjuster to ask that you agree to let the telephone conversation be recorded. The adjuster wants to ask you a series of questions about the accident.
Insurance adjusters are very clever in their opening remarks to persons injured in an accident.
They may state that you are their company s customer and imply that you are in good hands or that they want to treat you as their neighbor . Don t be fooled by these remarks. This happens only when the customer wears a ski mask and demands money with a gun. You are the adversary of the insurance company, your interests are exactly the opposite of the company and you need to be on your guard so they don t take advantage of you. Sometimes insurance adjusters contact injured persons shortly after they are released from the hospital.