Effort is made to share education and communication for developing and maintaining required skill sets thus, consistency in quality of care is assured. This is enhanced by having a single standard of care for palliative clients. Orientation and information processes are excellent. These include numerous pamphlets and guidelines, a resource library maintained by a volunteer group, and partnering with client and family to foster respective roles and responsibilities. Part of the program entrance criteria includes an informed consent process.
Documentation is comprehensive, multidisciplinary and ongoing, with regular review of care plans.
Commendation is given for the broad collaboration of physicians, nurses, therapists, pastors as well as others. This reflects a consultative model of care. Continuity of nursing care is emphasized. There is good community collaboration as well through advisory and volunteer groups. Client and family involvement is built into all stages of care.