Use the delivery code as specified on the courier list. Mark the date the material is actually picked up from your library. Provide a clearly designated place in your library for the pick up and delivery of materials by the courier. Do not ship materials with a high value on the courier e.g. rare books, or very expensive equipment. If you determine that a book or other material is missing or damaged, notify the CCLS office.
Items stay on the tracer list for three months and are then removed.
CCLS does not follow up on lost materials. If material appears to be damaged by the courier, notify CCLS right away and keep the materials separate until they can be examined by the courier supervisor. Equipment may be sent on the courier, but liability is limited by the contract with Sprint Express. Don t hesitate to call CCLS for any reason whatsoever. Suggestions for improvement are welcome.