We simply don't have the time to take full advantage of the product without the automation piece. A logical strategy for IT management involves automating the existing application PM process using modern statistical software tools. We need automation to make sure we can more fully address performance problems when we're MIPS starved and get the most out of our systems in times of surplus. In many cases, the catalyst for a more rigorous application PM effort is customer complaints. Narrowly focused efforts reveal significant performance-tuning potential within a specific set of applications.
Incidents increase again and the cycle repeats itself.
By focusing in on Class 1 and 2 incidents, companies have reported significant opportunities to cut costs, improve service levels, and increase corporate competitiveness. Our research indicates that an in-depth assessment will almost always uncover performance improvement opportunities, even in companies with more advanced application PM initiatives in place. The key, in our view, is to automate the process and make it more manageable and predictable. Notably, the companies that are most advanced with regard to application PM stress the importance of automation through application PM software. Every time a program is touched, there is a strong chance it will become a performance challenge.