Executives love the idea, and the MBA classes find it easy to understand and include in their package of things to do. A reliable organization is one where all transactions are routinely completed correctly and where relationships with employees, suppliers and customers are successful. Obviously, it would be to all of their benefit to create such a culture in their company. We have a PCA II brochure that explains it all in more detail, and we also teach quality college courses on it. The reliable organization is the future for the quality business.
Management is tired of programs and procedures.
Managers recognize that the culture of an organization can be created for good or bad. If we don't step up for good, bad flows right on in. Copyright 2000 QCI International. All rights reserved.