As a new family being separated for such a long time is by itself difficult but always a possibility when completing a foreign adoption. However, the extensive miscommunication concerning the progress and the adoption process exacted an unnecessary emotional cost. It is our families' belief that throughout the process situations arose that for varied reasons were very unfamiliar to CWA's personnel. We feel it would have been beneficial to all involved if that had been admitted rather than to communicate assumptions. Deadlines should not be given or dates set when it is impossible to ascertain any certainty.
Frustration occurs when something is promised and then repeatedly taken away.
Daily communication is not always a possibility. We feel that it is essential for the affiliates in Mexico and the employees in South Carolina to communicate efficiently and daily. Whenever possible the adoptive parents should be involved in this communication and be receiving updates. Our hotels all had fax machines and it would have been both efficient and economical to utilize these to communicate the process. I am aware that emails and phone calls happened daily between Mexico and South Carolina but days would pass without knowing what if anything had transpired.