It is often difficult to determine whether callers have finished their questions or commentaries, or if they are simply pausing and intend to continue. You must not allow too much time to lapse before answering, but neither should you be hasty and possibly interrupt a question or thought. Nor should you allow yourself to be baited into inadvertently criticizing a person or concept. Given the anonymity in which people can express themselves on call-in shows, callers can become overly aggressive. Always keep your emotions in check .
Many callers thrive on upsetting the guest on call-in shows.
If moderators are on their toes, they will not allow the situation to get too out of hand. They will allow a degree of controversy, however, since a spirited exchange keeps the audience tuning in. If you feel your composure beginning to slip, however, suggest to the moderators that they move on. Handling personal attacks and caller complaints. It is not uncommon for a caller to express a personal complaint about you or your organization.