Bridging the competence gap In an industry driven by technological development, competence is always a critical issue. In today's telecom industry, it is absolutely vital to have the right staff with the right skill levels on board. For instance, voice and data convergence present particular problems.
Many companies have staff trained in data or voice - but few are strong in both areas.
The answer is to invest in staff training and education, increasing your competence levels so you are equipped to compete. Of course, technology skills alone are not enough. Your business processes and models are also vital components in your success. These too can be improved through a comprehensive competence improvement process. By improving your staff competency, you ease the pressures on recruitment and wage expectations.