Customer relations on the internet On-line web marketing course Lesson 2. Advertising on the internet Customer relations on the internet Ordering on the internet Payment on the internet Dispatch on the internet Internet tools can be used to establish a direct relationship with the customer.
Electronic mail is extremely important.
Indeed, one of the worst sins on the internet is to fail to reply to a customer's e-mails, or to send a reply late. This discourteous behavior indicates a lack of concern for the customer, and can seriously damage a company's image.