The Public Safety Communication Program is designed to provide a comprehensive introduction to the fundamental communication skills associated with dispatching Public Safety Emergency Service and allied professions. The Communications Center for any Public Safety Agency and those of allied professions serves as a clearing house for information, assistance and support.
Emergencies are a fact of life and are never planned or convenient.
How emergencies are handled and remedied, what the emergency is, where it is, who and what are involved, and the details specific to each emergency is the responsibility of the Communication Specialist. The personnel who actually dispatch emergency personnel must be prepared to receive, assimilate and prioritize, then appropriately forward information utilizing a computerized system and sophisticated equipment. These are professional Communication Specialists. This program provides the training that enables them to effectively handle emergencies as well as routine situations, efficiently and effectively.