Facilities management is big business.
With this much at stake, one would think that technology is second nature to this industry. This is mostly the case, with one exception. For property owners and facility management companies, this problem multiplies exponentially in relation to the size of their respective real estate portfolios. Whereas the property management industry is busily developing a variety of computer-based tools to manage its buildings, tenants and internal staff better, its external service provider counterparts are strapped with outdated systems. With little or no IT staff in place, service contractors are scrambling to manage the multitude of system integration work required to keep up with their customers.