I am going through something like that. It's been a hardship for me. I've got three kids. I just read it, and it really hit me where it's not only happening to me, but it's happening to somebody else. The pay scale was recently increased, although Gonzales said he believes he has made a fair wage all along.
Competition makes it easy to get another job, too.
If you mention experience at another center they will swoop you right up. Being a tenured person I'm not going to go somewhere else. First Data is one of the better call centers here in Tucson because we back a strong product with MCI long dist service. We're expanding, now that we've been bought by MCI Worldcom. There is a bigger field out there, that you have no idea to even grasp.