But leadership is a human mystery. And we'll see who is faced with passive resistance, quiet rebellion, and random acts of insubordination. Call it insane optimism. Call it rampant self-confidence. Call it plain stupid.
Leaders are convinced that they are going to make a difference.
It's not about egotism. It's about having a healthy, unquestioning feeling of mattering. Ah, yet another layer to the alchemy of leadership. Leaders always make time to work the phones. But leaders are also great talkers.