These customers call a special number and are serviced by a specific group of sales specialists. Coursework covers customer service skills as well as Business Banking product knowledge. The New Hire Telephone Banking Training Program is a pre-requisite. This 25-day course prepares sales specialists to complete inbound and outbound sales calls. Sales specialists will make outbound calls to Fleet customers and potential customers to inform them of special Fleet promotions.
Inbound calls come from potential and existing customers to open new accounts.
Coursework covers customer service skills as well as Fleet product knowledge. You should review the privacy statement of a website before you provide personal or confidential information. Fleet is a registered mark of FleetBoston Financial Corporation. 2001 FleetBoston Financial Corporation. All rights reserved.