A more advanced tool used by some companies is workflow, which can automate a process by routing data through a series of business rules. Most design engineers are familiar with document management systems that help track engineering change orders, design changes, and so on. Regardless of what tools companies use to manage knowledge, lean companies have one thing in common they all have a long-term commitment to continually create knowledge and share it efficiently throughout their organizations. Senior management in a lean organization not only support the investment in the tools, but they understand the strategic benefits in doing so. David Berger, P. Eng.
Every organization possesses some sort of technology and certainly some knowledge.
The answer is easy to come up with, but much harder correct. Knowledge and technology are not by themselves the solution. The other key ingredient in this recipe for organizational excellence is process. Strategy is also an important factor to consider. The intersection point of knowledge, technology and process is what we now refer to as knowledge management.