Students who grumble about the training session in the hallway Without embarrassing anyone, ask the entire class if they would like to alter portions of the instructional program. If you ask them to write their suggestions on a piece of paper, students can respond anonymously. Note, however, that in many certification type courses, you may not be able to change the content but you should be able to change the delivery. If you ask students for their feedback, do act upon the feedback. Do acknowledge their concerns.
Evening classes are always a challenge.
Following a full day of work, for many learners, it can be a challenge for them to keep focussed. It is important to be enthusiastic and present practical information in a variety of ways. Give them the opportunity to use their experience in class and to address questions raised by others. There will always be some level of test anxiety. However, you can prepare the students for the test and demonstrate that you have confidence in their abilities to succeed.