Equipment owned by the customer is located on the customer's side of the network demarcation point that divides primary responsibility between UTD and the customer. A sample graphic of the demarc point was presented earlier for your reference. UTD wants to manage and offer services for customer owned equipment that are both responsive and reliable. In order to do so, we must be prepared with procedures and facilities, along with staff to manage an intelligent central inventory system. Requests for facilities and capital budget have been submitted and approved.
Implementation is pending.
UTD may have spares of some common network equipment, and if there are multiple spares, UTD could install these replacements on a time and materials basis. Replacements may not be brand new, but would require replacements for depleted UTD stock. If UTD is able to provide such spares, UTD will ask customers to sign requisitions to replace the equipment with new equipment at the customer's cost. That cost will be the list price minus any discounts UTD gets, plus any shipping and handling costs that UTD would be assessed. UTD can work with its customers to develop Service Level Agreements that consider the customer's specific need for guaranteed onsite inventory.