The emphasis of this course will be on the issues and principles of TQM and will be framed around the Baldrige Award criteria. Consequently discussions will include the management of quality, quality related tools, ISO certification, costs of quality, benefits of quality and the Baldrige criteria - leadership, information and analysis, strategic planning, human resources development and management, process management, business results, and customer focus and satisfaction. The discussion will include both service and manufacturing operations. All exams will be closed book and closed notes. Any delay in submitting your term paper will result in the loss of a letter grade for the course.
Exams See Grading Policy above.
A Attendance See Grading Policy above. All university, college, and departmental policies on academic honesty will be strictly enforced. The usual consequence of academic dishonesty is an 'F' grade in the course and one semester suspension from the university.