This book is the first to present an essential measuring stick to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. Investors today realize that the current measuring sticks do a very poor job of capturing all sources of a company's value. The company's true values have broaded and bean counters everywhere are scurring to catch up. Employees who responded most positively to the 12 questions worked in business units with very high levels of productivity, profit, retention, and customer satisfaction. This demonstrated the direct link between employee opinions and business performace doubted by many bank leaders for decades.
Management has a big impact on productivity and profit.
You can measure how well management is doing its job.