With a keen focus on superior customer service, Swiss Post implemented methods to significantly improve the administration and support of its complex IT infrastructure. HP OpenView's ITSM solution is the key element in enabling the organization to track and meet its IT Service Level Agreements through proactive management. ITSM is also closely linked with Swiss Post's User Helpdesk to monitor the status of problem-solving processes from start to finish. HP OpenView's ITSM solution has given Swiss Post the essential infrastructure for complete surveillance of its IT environment. User-focused people and processes, and the right technology are vital.
Good problem solving processes are the key to effective service level provision.
HP OpenView is at the center of these processes and allows us to track performance and solve problems before agreed service levels are threatened.