I've never had to phone your staff, but am sure they'd be as good as the internet service you provide. I'll admit I have tried some of the free hour offers by other servers, but have not been impressed. Previously with Bigpond after experiencing drop outs with another company. Cost was a reason for changing from Bigpond. Your service is equal to or if not better than Bigpond at a lesser cost.
Commerce offers simple hook up and an easy to use browser page.
In the past I had used ISP's that were only interested with taking your money and giving little or poor service. The times I have needed to talk to your office staff always led to friendly service. Keep up the good work. I also like the way that I can buy the time instead of paying monthly fees. This suits my needs much better.