Every business needs to show that it cares.
Kristi's Service Excellence Evaluation was a real eye opener for us. Her excellent communication style and simple, straightforward, uncomplicated and easy to understand workshops and materials were a big hit with all levels of employees. But these days, given the speed and interactivity of the Internet, the explosion of customer choice, the emergence of new competitive pressures, and the constant expansion of customers' expectations for service - just giving customers what they want isn't enough. You also have to anticipate needs, solve problems before they start, provide service that WOWS, and offer responses to mistakes that more than make up for the original error. Your employees require the specific knowledge, skills and behaviors that customers notice, appreciate, come back for and tell their friends about.