Workshops and other forums foster understanding, openness and employee interaction. Our Internal Audit function, Employees Line managers are responsible for implementing our commitment to employees. We tried to minimize uncertainty by telling individuals as soon as possible how they were affected. Nearly everyone knew their position by the end of March. Internal Audit reviews the rigour and completeness of the certification process.
Employees can use confidential telephone numbers to request help or report wrongdoing.
Matters raised are referred for investigation and resolution. We measured progress towards our people measures targets quarterly. Performance for the year is detailed on page 7. During 1999 these measures were extended to cover all staff worldwide. Our annual People Assurance Survey was sent to 60,000 staff during October.