Thus UK consumers can be classified or grouped into different segments depending on their profile of needs. The table below briefly describes the different consumer segments in the telecoms market. 1.8m dexterity problems and 1m with learning difficulties. These different groups of consumer will differ in their ability to get what they want from the telecoms market - and so differ in the extent to which they need consumer representation to either help them exercise choice or help protect them. Larger business customers, for example, may be seen as needing less 'representation' to either protect them or enable choice than, say, low income, low spending residential customers.
Issues telecoms licences to companies to provide telecoms services.
Oftel Regulator for the UK telecoms market. Encourages telecoms industry to meet consumer needs through the promotion of effective competition. Consumer Panel A special advisory committee of independent experts set up by Oftel to advise on the Price Control Review and Universal Service. Telecoms related issues are usually about managing bills. Recognised uniquely since 1984 by the Secretary of State as 'bodies representing the interests of consumers'.