This course puts the customer squarely at the center of an organization's focus. The student will study the business processes and practices that are flexible enough to accommodate customers' shifting needs and strong enough to sustain a consistent commitment to customers, employees, shareholders, and the community throughout the life of the organization. Reviews process and approaches to providing feedback to employees on performance.
Course also covers theory and practice of management of compensation and benefits in organizations.
Performance Appraisal portions addresses supervisor-subordinate relationships, feedback processes, dealing with problem behavior, coaching and counseling techniques, team performance evaluation, reward and recognition for performance. Compensation topics include performance based pay, pay structures, employee benefits, executive compensation, pay equity, employee motivation, legal and budgetary issues. Course will use case analysis and simulations. All rights reserved.