After installing the Canon BubbleJet printer drivers, which also create the Canon Fax and Printer driver icons, the remaining four disks contain the MultiPass utilities. Documentation is excellent, consisting of a user's guide for the device itself and a guide for the MultiPass Desktop Manager 2.1. A test procedure can be run as part of the setup, or later from the MultiPass diagnostic utilities. The MultiPass C20 has various options for automatic call answering and is able to distinguish between incoming fax and voice calls. In addition to address book management and transmission settings, fax cover pages are designed using the Desktop Manager.
Faxes can be uploaded to a connected PC or printed directly.
It's not necessary for the computer to be switched on for the MultiPass C20 to receive faxes, although altering the settings from the PC while the unit is faxing, scanning or printing isn't possible. Faxes can also be saved to Desktop Manager's Inbox as TIFF files and viewed, printed or emailed from Desktop Manager. The quality of the MultiPass C20's high-resolution printing is outstanding and it comfortably achieved top marks in our subjective and objective tests. Print speeds for standard outputs were only mediocre, however The MultiPass C20's lack of a colour scanhead is disappointing, offering only 256 levels of grey, either uncorrected or with gamma enhancement. You can scan at 200dpi, 300dpi or 400dpi.