Communicate the new direction and required commitment to associated groups and to management above and below you. Seek buy-in for the task and elicit feedback and responses. You will need support of many diverse team leaders and departments to deliver the new direction.
Many consultants deliver point solutions.
Select a consultant who can deliver excellent point solutions using the backdrop of the entire selling system as the over riding guide. Be willing to throw out or modify existing processes and programs to accommodate the new structure. On the other hand, be willing to keep working processes and programs that are performing well especially those associated with the main sources of current revenue. Establish group and individual metrics and rewards. Change your attitude about the role and importance of the customer in accomplishing and maintaining your new direction.