Out of the Park Bad Service A tale of two ski resorts During the past week I had the opportunity to travel to Salt Lake City and ski in the Park City region. Deer Valley, The Canyons and Park City Mountain Resort are the three major ski resorts in that area. I was there for the annual editorial meeting of the contributors to Skiing America , a guidebook to the top resorts in North America. The trip proved to be a valuable lesson in customer service. As cheap as I am, good service is well worth the price you pay for it.
Good value is measured by far more than only price.
Deer Valley is one of the most expensive ski resorts in North America measured by the one-day lift ticket price. Even though I grimaced when I saw the lift ticket prices, the overall Deer Valley experience proved to be one of the best values in the ski industry. Everyone from the lift attendant to the ski check person smiled and provided more service than was expected. And the meals ended up costing just about the same as a breakfast or lunch at the downtown diner. A customer couldn't ask for more.