Try to pinpoint the date when the problem arose. Get the names of any staff members involved. And, finally, get a clear picture in your mind of what the circumstances were and what you'd like RBFG to do. Wherever the issue started out, make that your first call. Don't give up If the employee you approach can't help you resolve things, ask to speak to the manager.
Managers have the authority to solve most problems right away.
If the manager can't settle the matter, ask to meet with an area executive. If you're still not satisfied, get in touch with RBFG's Customer Relations Centre. When all else fails, you still have options. If you're unhappy after talking to your branch and the Customer Relations Centre, you can take your complaint to the Royal Bank Financial Group Ombudsman. The Ombudsman is there to provide an appeal process for unsolved problems and make sure everyone gets a fair hearing.