IT pilot fish asks. Yes, user says. But no one remembers to shut off the fish's company e-mail account. User complains her laser printer output is too light to read easily. User tries it, reports back that it didn't help much.
Fish arrives on-site to help.
He opens the printer cover and removes the cartridge to give it a shake. Oh, says user. I didn't know you could take it out. I've been shaking the printer. If it gets printed, you get a sharp Shark shirt.