Don't become an expert about the problem. Become an expert on solutions. Before taking the time and wasting the effort to collect and analyze extensive data, determine what purposes would be achieved by gathering that data. A solution will work only if people know about it and help to develop and improve it. We cannot talk people into accepting the future if they haven't been there.
Individuals are the core to a solution's success.
Their concerns and ideas must be treated as the fabric of excellent problem solving. People are much more willing to take part in solution finding when uniquenesses, purposes, SAN, systems and needed information are guides to involvement. Their emotional attachment to a future they helped to create Together reaching better solutions 7. Install changes with built-in seeds of future change. Know when to fix it before it breaks.