They come to us when they need something new, so it balances out. Ken Marks, the tool crib manager, gives Collins a list of parts that he needs. They discuss some of the details of the machining center. He isn't just an order taker. He helps make decisions, explains options, and helps us purchase better products.
Cooper is thorough but still quick with quotations.
He really works hard for the customer. Even though we used a computer to restructure the routes more efficiently, I still drive about 450 miles each week. If a customer calls and needs a part, I usually go, pick it up and bring it to them myself. His manager requires documentation of this in the form of frequency reports. He also makes more than 300 calls per year in the interest of developing new accounts.