This external information helps to validate the information collected by the company. It also adds value and business intelligence to the knowledge base. It is an expensive process to commission reports from external sources and the advantage of the Planpower knowledge centre is that once someone commissions a report, it is then available to the entire company. Our methodology creates reuse and therefore a better return on investment, in terms of our time and money, said Mark. Another major advantage of the ISYS system is the Intelligent Agent.
Employees can set their own agents to watch out for information entering the knowledge centre.
When knowledge appears that matches the criteria of the agent, it notifies its owner. The intelligent agent is regularly used for information gathering, which avoids regular manual searching for material. This is a real benefit when the Knowledge Manager places externally sourced material in the centre. The people at Planpower are very happy with their system. The feedback has been wonderful, said Mark.