Wisdom Knowing whether you CAN or not A three level model was suggested to me by Kathleen Murphy of Andersen Consulting and has stuck with me. Joe Smith called on Sally Buyer of Company X on Tuesday July 5th. Carol Anne's example of a database of all contacts with an account would fit in this level. Valid data goes in here, thru a process that's as automatic as possible.
Consistency is important if people are to be able to browse or analyze and see trends and patterns.
Indexing and categorization is terribly important or we'll all get lost in the data. The discussions and conversations, like the ones we have here on learning-org. These discussions can be the process of discovering how to turn tacit into explicit knowledge. They can be sharing and distributing explicit knowledge. And, I think when holders of tacit knowledge converse, they can add to their tacit knowledge, even if they don't make it explicit.