Incivility recognizes no color barrier.
Both blue and white collars are equally capable of arrogance, contempt and disdainful behavior. It should never be tolerated. An ongoing commitment to employee development implies more than a one-shot seminar. Indeed, it means providing the opportunity for employees to increase their value not only within the boundaries of the enterprise, but outside, in the larger marketplace as well. It implies a commitment to improving both their present performance and their future employability.