The multimedia courses are delivered on a site-license basis, meaning that any employee at an office location can participate in the course. EICE offers two technical support options for students participating in these multimedia courses, each of which are described below. Each site license comes with one registration to the discussion forum for a three-month period, which allows learners to discuss related issues and ask questions about the course. Registered participants are automatically subscribed to the discussion forum, which is an email listserve that is restricted to only course participants and featured guests who are experts in the course topic. These discussion forums are intended to encourage discussions with other students, and to ask questions of EICE teaching assistants who are very knowledgeable in the course topic and work to moderate the course discussion forum.
Instructors are also available to answer questions from course participants.
If demand warrants, EICE will offer course learners an opportunity to participate in a live teleconference or internet seminar that provides direct interaction with the course instructor. The price for this service will be determined based on the number of learners participating in the live support seminar.