You can consult one of our technicians for further tuning adjustments. Some subscription channels have reception problems, but others don't. Satellite dish will not move, or is obviously pointing at the wrong satellite. Most of our customers that have these symptoms are referred to a dealer, since there is little our technicians can do over the phone to correct these problems. The most common cause is severe weather, when high winds cause the dish to rotate on its pole, or axis.
High winds can also bind or jam the actuator arm.
If this is the cause of your problem, then you should contact your local satellite dealer when the weather clears. There is a chance that our technicians can help you if there are loose or misplaced wires. Any other cause of these problems can best be handled by an on-site visit by your local satellite dealer or technician. Programming in a satellite can be very difficult, especially if you are not familiar with your system and more than one satellite needs to be reprogrammed. Our technicians can not help you with this procedure over the phone.