Credit Transfers are granted if you are studying, or have studied, the same unit in another course at Box Hill Institute, or in the same course undertaken at another Institute, so that you don t have to do it again. You can find out if you qualify for any exemptions or credit transfers when you apply. Your qualifications will be recognised nationally. Please click on an underlined module code for more details. This unit applies to the handling of faults reported from the customer relating to a specific product or service.
Enterprises have systems unique to their environment.
This unit establishes basic competency in the use of computers generally. This unit applies to Call Centre operational staff who make outbound enquiries in relation to a specific marketing campaign conducted by a company. It may involve an enquiry or a sale of the particular product or service being offered. Call Centre activity is mainly built around the user of telecommunications technology in dealings with customers. This unit establishes competency in the effective and efficient operation and use of such technology.