When there is a problem at an event this most often is a symptom or an outcome of a management process. Each aspect of event operation can be traced back to the management system. For example - long queues at food stations could be a result of not enough food which can be traced back to a wrong management decisions. That decision was a result of the management process set up and the risk management strategy. Using cluster analysis, the elements of event operations can be placed into three clusters.
First cluster contains the aspects of operations that are obvious to the attendee.
They are the on-site operations. Second cluster are the aspects of event that may be classified under the term project operation management . These are such things as reports and control mechanisms, Software systems, work and resource allocation, communication system. They will not be obvious to the attendees and will only be known to some to the staff. Third cluster contains the environment in which the event operations exist.