But people do then use the electronic system on the back end to track their orders or get tech support, or manage tech refreshment as new assets like Windows 2000 come along. Which is another way of saying that even more can be off-loaded today than yesterday, but you won t need more trucks to do it. Most evidence available leads us to believe that traditional impediments to outsourcing are about to collide with stone cold reality. Approximately half the IT jobs open right now in the United States will never be filled. People are leaving the government in unprecedented numbers.
Government needs to keep up.
New people will come but not enough. Agencies that want to keep processes in-house will have to pay salaries commensurate with the private sector. Some technology is now being refreshed on six-month cycles. Here comes the judge. American citizens with Internet access and new broadband dial tone are not going to stand in long lines waiting for government any longer, nor will they be put on hold.