This packaging is not just marketware, consisting only of an attractive brochure. Over the years, IBM has committed many millions of dollars to put together the solution packages for each business segment. Eight solution centers have been developed in five geographies to date, with more scheduled for 1998. Combinations of hardware, applications and middleware are tested by IBM before they reach the customer. There has been a vast increase in the number of systems connected via internal and external networks, especially at remote locations, combined with the reduction of qualified IS staff to manage these systems.
Good support starts with building a solid product.
A lot of care and attention has gone into making sure the Raven is built well, and its unique design makes it incredibly easy to service if anything does happen. IBM has a well earned reputation for providing top quality service and support to its customers on a world-wide basis. Aberdeen s interviews with scores of IS managers responsible for system purchases show that the majority still put service and support at the top of their buying criteria list. Aberdeen Conclusions Aberdeen is well aware that recent press coverage of the Raven announcement has tended to focus on a side issue regarding IBM s continuing roll-out of PowerPC based systems. Specifically, the press has discussed as a negative the fact that the anticipated shipment of 620-based systems jointly developed with Motorola will not occur.