This contact occurs on the 11th day following the Prestige Letter or on day one if the letter is skipped. All claims are worked by at least two collectors before being forwarded to in-house counsel. A series of calls and letters are customized to each individual case. In-house Attorney Representation Debtor is contacted by our Legal Department. Correspondence is on attorney letterhead and phone contact is made from our Law Office.
Litigation is mentioned as a final recourse.
Our in-house Legal Department acts as forwarding agent to the C.L.L.A. Attorneys. Letter Series Attorney letters sent according to the situation. Legal action imminent, last opportunity to resolve, etc. All phone calls are made from our Legal Department. Litigation is explained to the debtor as the next step if the account is not resolved.