Other ticket agents, known as gate agents, work in airports and terminals where they help passengers during boarding. Their duties include showing passengers the correct boarding area, checking tickets, and making boarding announcements. They also help young, elderly, or disabled passengers to get on or off of the plane. Travel clerks work for automobile clubs. They plan trips and offer travel suggestions for club members.
Clerks also calculate mileage between cities and highlight the best route on a road map.
In addition, clerks prepare an itinerary, which is a list of where the traveler could stop and on which days. The itinerary indicates points of interest, restaurants, hotels, and availability of emergency services during the trip. Travel clerks also make rental car, hotel, or restaurant reservations for club members. These workers are also known as member services counselors or travel counselors. Reservation agents, ticket agents, and travel clerks must know about their companys policies and industry rules.