It is our intention to keep waiting times to a maximum of five minutes. We will endeavour to resolve telephone enquiries while we wait. If that is not possible we will return your calls and report progress. All customers observed were served well within five minutes. We will provide Comment Forms for your use in each library and respond to all comments where a reply is requested.
All libraries have form.
All libraries will replace one in ten of their books with new stock each year. We will provide four weeks notice prior to any planned temporary closure. Customers of our housebound and mobile service will be given one week's notice of any planned changes to the delivery schedule. You will be given four weeks notice of any increase in library charges. All closures notices went up on time.