The system of quality is prevention. For example, people can avoid getting sick if they learn to stay away from the personal actions that bring about illness. The purpose of this system is to encourage individuals to learn from experience and eliminate the causes of problems before they become expensive and time-consuming. Zero defects or defect-free is the performance standard of quality. Doing things right the first time saves an incredible amount of money, time, and effort.
Management is clearly the culprit for allowing low standards.
Individuals have always set higher aspirations for themselves than companies do. This absolute wipes out the mindset that error is inevitable and teaches management that they must insist on getting things done right the first time. Graduate schools of business should incorporate this calculation in accounting and other classes. After all, it's part of reality. When M.B.A. students graduate, they need to understand the concepts that cause quality management to become routine.