The Malcolm Baldrige Award criteria were revised in 1997, placing information and analysis as the foundation for performance management systems. However, few companies have built a solid performance measurement process that aligns measures throughout the organization. In this book, Czarnecki provides a practical guide to measurement supported by more than 20 case studies of Fortune 500 companies. In turn, good strategic decisions can be made based on those measures.
Chapter one introduces the topic of measurement.
Czarnecki provides some history of the quality movement as the driving force behind renewed interest in measurement. Chapters two, three, four, and five develop a foundation for collecting and reporting sound internal measures. Measurement teams must first gain a good understanding of their corporate strategy. Once this is accomplished, the team can develop its mission statement. How a measurement team is developed and effects of leadership style on the team are also discussed.