A lesson in long term success. When the City of Kelso, Washington was searching for a new computer system in 1985, they sized up a few different companies. Little did they know that their vendor of choice, Pacific Automated Library Systems, would be an integral part of their organization for the next 13 years.
Companies come and go and government organizations change.
However, long term business relationships prove to pay off for both parties. It's a policy that is carried out into common tasks. For example, PALS offers unlimited 1-800 number support and ensures their clients that all upgrades will be completed on the weekends so they don't experience any downtime. We've heard horror stories about other organizations trying to meet a deadline but not being able to reach their vendor for support. Their focus on the public sector market is what helps them key into the needs of their clients.