Resolves product performance problems. Excellent oral and written communications skills. Good presentation skills. Bachelors Degree desired. Performs system maintenance, including scheduled and unscheduled product repairs, upgrades, rework, relocation, diagnosis, and installation necessary to keep their systems operating.
All work is critical to avoid customer outages and minimize downtime.
Must be prepared to travel on short notice to any location at any time to conduct upgrades and expansions. Work is often completed during off-business hours typically between the hours of midnight and 6 a.m. The top technical expert in the department, this senior person is the most accountable for difficult assignments and resolving complex problems. The support engineer maintains outstanding relationships with the customers and mentors and trains mid-level engineers. Good verbal and interpersonal communications skills.