In an interactive simulation you actually become the customer service manager for CoolCo, an air-conditioner manufacturer. It's your job to use your new critical thinking skills to find out why company sales have plummeted. Audio and video simulations let trainees practice dealing with difficult customers. Interactive exercises encourage discovery learning of internal and external customer needs. Colorful animated characters guide learners through the program, and provide individual feedback on exercise results at the end of each module.
Learners can work through the program in one sitting, or bookmark their place to resume later.
Self-study encourages discovery learning on more than just the behavioral aspects of performance reviews. Practical issues such as preparation, gathering facts, and monitoring people's progress are delivered in a highly interactive, entertaining way. The result is a fast and fun comprehensive course that preps managers on the interpersonal skills needed to deal with even the most difficult appraisee. For performance appraisal in easily digested chunks, managers can work through The Dreaded Appraisal in one sitting or bookmark their place and resume later or bypass areas of strength to refresh their skills in areas of weakness. The Dreaded Appraisal has an on-screen host and lively animated characters who guide the learner, draw attention to important lessons and provide individual feedback on progress.