They are demanding more for less. They want world class services as well as total quality products. They want it all and they want it now. If we can t provide what they want, they will find some one who can.
Customer loyalty is a myth formed in the mist of our distant past.
Customers in the global economy are more demanding than ever before. Customers take it for granted that you will deliver a low cost and high quality product or service. Now on top of that, they demand it faster and customized to their individual needs. To be a survivor in the marketplace today you must produce world class quality products and services, designed to meet the specific customer s needs, deliver them quickly anywhere in the world at a competitive price. The company that seeks agility will have to create a faster, smarter, better organization, a Next Generation Workforce.