CRTS decided that the development of instruments which could be adapted by individual programs may help agencies overcome this obstacle to the implementation of a total quality improvement process. Instead of having to completely develop these forms, rehabilitation technology programs are encouraged to customize these instruments thus staff are involved but much of the tedious work has already been done. As previously mentioned, measurement instruments are difficult to develop. This is especially true in the effectiveness area since outcome measures for rehabilitation technology services have not been developed. Compromises had to be made in this area.
Effectiveness is rated by various customers of the services rather than measured.
While this is far more subjective, obtaining ratings from a variety of sources may provide some viable information. Pilot test results will help to determine the efficacy of using this approach. Publication of the final report of the study is planned for late 1996. A profit strategy for financial institutions. The Free Press.