They want a quick hit, Buckingham says, not to develop the relationship to its full extent. Avoid the Domino Effect Training should be interactive and associates should have the chance to offer suggestions to management. Management must train their staff on the complete value a company has to offer, Buckingham told me. The impact of not properly and completely doing this is an ineffective system that only operates at half-capacity. This could be the reason for low company morale and job unhappiness, which negatively impacts a customer directly.
Managers contend with resentful, frustrated, and unhappy workers.
Before a manager can jump to conclusions about a person's work habits, he or she should evaluate the resources that have been offered. For example, a manager who does not give a marketing rep a laptop and cell phone to meet deadlines on time, and then complains about this rep's performance, is not really looking at the big picture. Managers have to continually reinforce what the business does and what a person's specific responsibilities are. Second, they must measure the impact of individual achievements and the ultimate effect a person has on a client. Companies that don't do this miss the greatest opportunity.