Sandy and Gretchen have addressed this issue offline. Ron distributes a synopsis of discussion between himself, JoAnn and Sandy to utilize ARS to address CIT's mission and goals. There was general agreement that subscribing to all areas in ARS is not feasible as the volume of mail pieces hinders examination of pieces. Also different schemas require different searches. So what schema to search becomes dilemma.
Efforts are underway to attempt to have employees use the appropriate schemas.
Currently ARS is not oriented towards answering client questions across groups. The group will consist of Matt or Ron, Gretchen, Kelli or Teri, Sandy, Dave or Brian Zelli. Denny to designate either Shirley or Jim. Win95 Statement of Support - no progress to report from JoAnn. Sandy to distribute cover letter from Rick Lesniak to Hinni endorsing Distributed IT Support Plan.