The person in your care may not know how to express himself or communicate clearly and may have difficulty in comprehending everything. An environment that helps him feel safe will add to the quality of the conversation. Make sure your care receiver is wearing glasses or hearing aids if he has them, and they are in good working order. Speak slowly and look directly into the eyes of the person with whom you are communicating. Be willing to listen to the feelings, emotions and point of view of the care receiver.
Good listeners have an open mind and they respect differences of opinion.
It is okay to agree to disagree. Acknowledge the care receiver's point of view and emotions. Be willing to share your own feelings, emotions and viewpoints. Provide accurate and truthful information to the care receiver without pointing blame if his point of view differs from yours. Don't try to protect or beat around the bush.