I Includes basic bookkeeping and general accounting procedures, trial balances, worksheets, income statements, balance sheets, adjusting and closing entries, and post-closing trial balances. Text, workbook and packet required. Review spelling, word usage, punctuation, and sentence structure needed to correctly write letters, memos, reports, proposals, and minutes. In today's world, providing quality customer service is essential in all organizations and businesses. As a frontline employee, you are usually the first person a potential customer meets either in person or on the phone.
Customer service can make or break a company.
The importance of how customers are treated cannot be over emphasized. Handling difficult situations and explosive customers is one of the most difficult tasks for customer service representatives. Learn how to handle irate customers, defuse anger, gather important facts, and find positive solutions. Discover how to avoid the second mistake by learning the customer's expectations and needs. Practice turning an upset customer into your best customer.