Difficulties with comprehending what is read Avoid long pages of unbroken text. Use headers for outlining content and to aid in skimming. Grouping things together that work together improves clarity. Provide definitions of terms and lingo. Some words have multiple meanings or are specific to computer-based information and instruction.
Examples help to explain by linking prior experiences with new information.
Provide concrete instead of abstract navigation buttons. Select icons carefully. Examples are to use a home icon for the home page and question mark for the help link. Consider all possible interpretations of icon before selecting one. Provide a site map.