Work also involves training less experienced agents and receiving continued training both from within the agency and from outside sources. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Work is of a diversified nature that usually involves multiple unrelated steps.
Analytical thought is necessary for dealing with complex data and situations.
Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation.