The IT department, its people, and the work they do, are constantly responding to the changing needs of the organization. For many years, the computer department simply automated tasks, forms, and procedures. Then it began shaping those tasks and procedures, making them more effective and responsive to the changing business environment. IT's mission . Regardless of the business function, it is essential there be some form of management to plan, organize, direct, control, and staff.
Management accomplishes objectives through the efforts of many people.
Lack of management is responsible for more failures than any other single aspect of business. IT's Goals and Objectives . Produce a viable service. Manufacture a quality product. Satisfy customer needs.