There are more than 45 registrars operating in the U.S. market at the present time. ISO certification has rapidly become the cost of entry to business worldwide. And market globalization is not the only trend forcing fundamental changes in the way we manage business today. The blistering pace of new technologies affects products and services, manufacturing and delivery. Governments are changing how they regulate business and trade.
Deregulation is a global trend.
In its wake are new issues related to standardization and market acceptance. In this situation, since the acceptance tests are often only made at the end of the SDLC, the suitability of the product for its mission is unknown for the time in which the bulk of the payments are made. The globalizing of markets, increased expectations of customers, growing competition on all levels of the customer-seller relationship are the factors which now, and in the future will even more, force companies to stress the importance of quality in their strategies. In a modern company, the process of quality creation should be based on total quality concept. This study aims to investigate the current situation of the implementation of TQM and ISO 9000 Quality Assurance Standards in Polish organizations.