This 8 minute video will provide you with a visual overview of the Permit Center's implementation, from the concept to the opening day celebrations. To serve as Partners for Solutions in the development of safe, healthy, and economically viable neighborhoods. The Big Picture Pasadena serves a broad range of customers in the permitting process, including homeowners and contractors with small additions and developers and builders with large multi-unit projects. We have designed our Permit Center to serve the needs of customers with any size project and a variety of service needs. Small projects, requiring the least amount of review, will be handled over-the counter in the Permit Center.
Examples are fences, pools, and re-roofs.
Although these reviews still require multiple staff, the staff are brought together to provide customers a single point of contact and a reduced time frame. Large projects, requiring review by several departments, will be accepted at the Permit Processing counter and distributed and tracked electronically for expedient processing. Computer terminals will provide the public with direct access to property and project information in the city's land use management and optical records systems. The city's land management database, the Tidemark system , contains basic property data and tracks development-related project information such as approvals and conditions of approval. The optical imaging system transfers paper documents to computer files, eliminating research time and the possibility of lost files.