People's blood pressure actually rises when the phone is not answered quickly. A smile on your face will come across on the phone. Do the same when you meet people in person. 4. Consider everyone as your client or customer. Venders, service people, and everyone else should leave with a positive impression.
Good thoughts lead to new business.
Do what you say or promise. Don't leave a client hanging. Follow up when you say you will or let them know the status of the project if it will take longer than expected. Empower and train employees to handle problems immediately. Clients want their problems solved now not later.