By investing in the web enterprise, 1st Communications is allowing the market to drive its evolution. It's a model worth considering. Hype is easy. Delivery is hard. Times are changing.
Differentiation is muddled by warp speed development.
Part of it is that real innovation happens slowly. Part of it is that it's incredibly easy to copy a good idea in the web era. At least, it's easy to claim to have copied a good idea. In the final analysis, all commerce, electronic or otherwise, boils down to customer service, the transaction itself and relationships. The technology is just a way to facilitate things.