Hedge recommends deploying desktop air filters and cleaners rather than just fans. The additional expenses are more than recouped by having a better, safer and healthier environment. There are many secondary appliances that claim and may actually reduce injury risks in call centers. There are others that may be useless. The most obvious appliances for call centers are headsets.
Headsets prevent discomfort and tissue damage to the neck and shoulders.
While headsets enable agents to listen and speak without pain, there are new appliances, such as keyless keyboards that promise to let agents type and use their mouse without injury. The firm claims OrbiTouch reduces strain injuries compared with standard flat keyboards. The device's built-in mouse capability allows users to keep their hands on the OrbiTouch at all times. There are some downsides to keyless keyboards. More common in workstations are wrist pads and keyboard trays, which may or may not help agents.