The public are expecting more convenient services that are available through a wider range of methods including telephone, the internet, one-stop shops and home visits. They are not concerned about the internal structures of a council and increasingly expect a single contact to be able to deal with a range of enquiries. The venue is the Barbican in London and starts at 10am. The Keynote speakers are Brian Chandler, Local Government Consulting Partner KPMG and a member of the DETR Beacon Panel plus Tom Wylie, Director of the National Youth Agency. Beacon Councils for Accessible Services which will be present at the showcase are Knowsley, Lewisham, Tameside.
Local authorities provide a wide range of services and information to local communities.
Enabling all groups of people in the community to gain access to all the services they need is a fundamental task for every council. This event will provide a series of workshops where participants can explore how the Beacon councils are developing e-government and making their services more accessible and effective. The management and support of contact centres and one stop shops. integration with other service providers the development of call centres. Executive Director of the IDeA, Mel Usher, said ' technological developments in communication and information management systems, and their adoption by both the private and public sectors, are setting new standards of service delivery'.