They may need information on repair costs, medical expenses, or other details. Many companies do this in a drive-in claims center. The customer can go there and they will be told how much it should cost to fix the problem. Then, the company will give customers a check to repair the car. More complex cases are turned over to an independent adjuster or outside adjuster.
Claim adjusters plan and schedule the work needed to process a claim.
They investigate by interviewing the customer and witnesses. Adjusters check policy and hospital records and inspect property damage. They keep photographs, statements, and computer files of information. When the policy holder's claim is rightful, the claim adjuster settles the claim. When claims are unsettled, adjusters may testify in court.