For example, Si now makes sure each new employee goes through an orientation program that explains the major objectives, philosophy, and values of the organization. He follows up by pointing out how the daily mailroom routine supports the organization's goals. As a result, the new workers feel the satisfaction of knowing their work is important and appreciated. DON'T TELL Have competent, experienced employees demonstrate to newcomers how to do the job up to your standards. Whenever possible, let new employees have plenty of time to practice their new skills in a safe environment, such as by role playing.
Employees feel important when they feel noticed.
Catch people doing things right. For example, Sarah noticed that one new teller thanked a customer for his business. She commended the employee immediately afterwards and mentioned how impressed she was at the next staff meeting. Of course, when you spot problems, step in right away and describe what you saw. If the employee gets it right the next time, make sure you mention that, too.