Most people will assume that call waiting is not available to their phone number, however Telstra enabled call waiting in all of their Exchanges in early 1997 and is enabled by default when a new phone line is installed by a Telstra technician. Call Waiting will cause your connection to HAQ IT to drop out if someone tries to ring while you are on the Internet. Use these numbers to toggle call waiting ON and OFF . If you received, from Telstra, a Touch Phone 2000 when your phone line was installed and you have one connected to the same phone number somewhere else in the house, this could be causing the problem as well. Try unplugging all the other phones in the house before you dial in, in order to determine if they are causing your problem.
Faxes are a big culprit as well.
If you are connecting to HAQ IT using your fax line, it is recommended that you remove your fax from the line also. If Online Help and information given here does not resolve your problems, please don't hesitate to send us an email. This is the best way and you will get the fullest answer. You will be given further assistance if required and have any other questions.