Technical bulletins provide field engineers with the latest information available so they can maximize customers' machine performance. Field engineering account representatives participate in comprehensive training programs focusing on equipment and circuit board assembly processes. Customers select from defined service products to improve equipment utilization while maintaining affordable maintenance costs. Field engineering account representatives provide machine and process expertise. Machine and System Installation, Acceptance, and Start-Up Upon delivery, field engineering installs the Universal machine or system and ensures that it meets specifications.
Customers participate in the formal machine acceptance process.
Our Systems Integration Group offers services ranging from installing a complete Universal system to integrating and installing Universal machines into existing production lines. Universal provides a start-up support package that ensures the customer's familiarity with the machine, its operation, and its ability to handle their product. Field engineering project leaders are assigned to complex, multi-unit installations to ensure fastest possible time to full production. Following machine acceptance, Universal's standard service agreement provides emergency service and nonwearable parts replacement during the first year of operation. Our Worldwide Parts Sales and Distribution organization provides support 24 hours a day, seven days a week.