Once staff have been identified who can bridge the gaps between information, technology, and customers, the information audit and mapping process can be set in motion.
Knowledge management begins with effective management of information resources and their usage.
Conducting an information audit provides the necessary snapshot of an organization s current use of information so that a proper diagnosis of the efficiency of the overall institution s use of information can take place. Let s Get Started Consider one process, activity, or area of decision making within your organization and make a list of its information sources, transfer and terminal points, uses, storage, transmissions, and flows. Identify at least one bottleneck or dead end and propose a means whereby it might be eliminated or minimized. Guiding Principles Carol Hildebrand's 1995 CIO Magazine article provides an excellent guide to the techniques to follow and benefits to be gained from information mapping - the information audit process and its application. Included are a set of very practical tips for successful mapping projects.