Culture Change Abstract Frederick A. Miller explains the concepts necessary for organizations to understand as they try to achieve diversity.
Inclusive groups thrive on difference.
They see cultural diversity not as something to be tolerated, but as necessary for success. Diversity means constant expansion in vision to include a broader range of people, customers, stakeholders, suppliers, profit centers, products, services, and business partners. Diversity asks organizations to innovate more rapidly than ever before to adapt to radically changing market conditions. These trends exert evolutionary forces on organizations, but within organizations, the magnitude and scope of the changes required by diversity, and the time frame required to implement them, make the change process revolutionary. But considering training and recruitment costs, productivity, continuity, quality of customer service, and value of innovation, an organization making it possible for people to stay and contribute to the best of their abilities is a worthwhile investment.