Required contact with the Task Force to resolve. School contacted LOC and provided documentation as well as working with Borrower Services. The two entities did not talk to each other through the process and the borrower continued to be billed. For transactions that did not get completed students are not able to get the information from borrower services and are referred back to the school. 60 days is much too long.
Disbursement transactions take too long to update borrower's account.
The LOC changes school representatives every month. No consistent person to handle account. Transition problems each time since old representative doesn't update new representative on outstanding issues. School views consolidation of loans as a method to avoid default and this should be explained to the borrower when they call in. The school has more information on all of the borrowers' loans then DL Borrower Services does, since they cannot see the FFEL loans.