As a public aservice that most citizens use, Solid Waste is continually in the spotlight. As with any business, customer service, customer education and communication are essential priorities. An important ingredient in that success is making sure the citizens know how to dispose of all their waste.
Education is the key.
Getting the word out has become especially challenging the last couple of years. This has prevented Solid Waste from one on one contact with every customer. Solid Waste wants their customers to know how to reach them with any problems and how to properly dispose of all their garbage. The department is reaching out to make itself known to the public in an attempt to bridge the communication gap. Administration and local haulers are working to understand the issues Jacksonville's citizens associate with Solid Waste and at the same time, attempt to explain the department's needs for citizens' help to address all their solid waste needs.