IVRU doesn't take address updates even if it asks for it.
Debt counseling needs to be improved.
GSL system is often unavailable and may go down for minutes to hours. As more people sign onto the system, it slows down. Doesn't appear that ED uses technology such as e-mail, fax, etc. to respond. Operators are not given a copy of the ED Federal Regulations. Offset letter is not well written - should use layman's terms.