Goals and plans exist for improving operations in such areas as energy management, regulatory and environmental compliance, and waste management. Emergency response plans are in place, current, and communicated to facilities employees and the campus community as required. Successful strategic and operational planning require a strong future orientation and a willingness to make long-term commitments to key stakeholders. A strategic plan exists that includes the goals and objectives of the department. The strategic plan was developed with participation from internal and external stakeholders, approved by the administration, and effectively communicated.
Customer needs and expectations drive the department's plan.
Performance of the strategic plan is evaluated on a regular basis. Work and performance indicators are tracked and used to drive action in the organization. A budget is developed with input from staff that reflects historic expenditures, an analysis of needs, and effective allocation of available resources. The delegation of budgetary responsibilities for management of sub-units of the budget is effective in controlling expenditures. Standards have been defined for overall operational performance, built environmenta and landscape.