Another option places the transaction ID in the subject line. Added functions to help users configure proxy mail servers. Added ability to configure filter rules to use regular expressions in the pattern matching of message components. This means that the message will move from History to the agent's In Box . Supervisors can review agent work and notify the agent of a job well done or areas in need of improvement.
Agents can assign categories to multiple messages.
This is particularly useful if the agent wants to send a batch of messages to History but is required to set categories. Other CMC Features and Advantages Create weekly reports with CMC's expanded reporting capabilities. Reports can be automatically generated every week, month, year, etc. Reports can be saved as a file or e-mailed directly to one or more addresses. Reassign messages and transactions to agents or departments within the CMC system.