The problem is symptomatic of widespread dissatisfaction with the functioning of the NSW workers compensation scheme. Employers such as Brian Tink are unhappy because they have to pay high premiums and then more if there is a claim. APLA is deeply concerned that ineffective claim management magnifies the problem, creates disputes where they need not exist and kills initiative to return to work. The WorkCover Authority is a lumbering bureaucracy that has proved ineffective in ensuring that the system delivers acceptable outcomes.
Insurers undertake no risk but simply collect premiums and manage claims.
The bigger the claim the more fees involved so they have no interest in managing claims efficiently. Too often criticisms of the gross mismanagement lead to calls for further reductions in benefits, rather than more effective and efficient management and accountability.