When they need something, we try to provide it. That is where the recognition comes into play. An important factor is to have what Bannon calls a single point of contact. As for those little things, Bannon says they are expected. They are simply expected and provided.
Hotels always go the extra mile for frequent travellers.
Other hotels also try to make sure those with specific needs feel as comfortable as possible. At Sheraton Corp.'s Le Soleil Hotel in Vancouver, for example, special suites have been designated for female business travellers. Called the Elle Suites, the rooms come equipped with office supplies, printer, fax and copier for business needs. But we also wanted to make pampering and luxury part of the experience as well. Making the single guest feel comfortable is also an art at the best hotels.