Once trained, holding managers accountable for work-related actions of their staff and utilizing the established evaluation system are better alternatives to verbal reprimand. Specific areas of training may include managerial sensitivity, effectiveness, handling personnel matters, communication skills, etc. Some employees need orientation training and frequent supervision. Others need development in interpersonal skills and cooperation as they shirk responsibility because there is little consequence for not being a team player. Accountability for outcomes needs to be increased as well as increased understanding and regard for the work of others.
Empowerment increases ownership of outcomes, and reduces the burden on management.
To empower, there is a basic need for customer cervice and interpersonal skills training at all levels. New employee orientations must be provided. Improve the evaluation process for faculty and classified staff. The problem created by separate personnel systems for classified and faculty personnel contributes to hard feelings between the two groups. Provide rewards and awards.