However, customers can call an unlimited number of times during the year for each specific incident. PremiumCare Platinum Support is a program specially designed to meet the needs of Delrina Group customers with products deployed enterprise-wide. PremiumCare Platinum Support delivers the highest level of technical support to organizations implementing and rolling out applications to large numbers of users. By paying an annual subscription fee, two contacts gain unlimited use of a toll-free 800 number linked directly to Platinum Support specialists. Platinum Support customers also received detailed technical information in a Support Center Manual, a quarterly CD-ROM and newsletter, and automatic shipment of inline software revisions.
Customers also have an option to purchase after hours and weekend support for an additional fee.
About Symantec Corporation Symantec Corporation develops, markets and supports a complete line of application, development tool, and system software products designed to enhance individual and workgroup productivity as well as manage networked computing environments. Platforms supported include IBM personal computers and compatibles, Apple Macintosh computers as well as all major network operating systems. Founded in 1982, the company has offices in the United States, Canada, Australia, Asia, Japan and Europe. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.