You'll also get special tips if you yourself tend to be a little passive or aggressive when you communicate. Part One discusses getting passive people to come out of their shells. Passive people agree with everything but won't commit to anything. Part Two deals with drawing the line with aggressive people. Aggressive people use intimidation tactics and try to steamroll right over you if you disagree with anything they say.
Conflicts are inevitable.
Anger, grudges, hurt and blame are not. Most conflicts can be resolved fairly easily and in a way that benefits all concerned. This 4-tape audio program will show you how. You will learn psychologically sound techniques proven to work on a variety of conflicts. Conflicts are inevitable.