Both groups agreed that it's the responsibility of the treating doctor to be efficient and effective. Communication between insurers and providers was seen as central to successful cost containment. Patients should understand that they too have a responsibility for keeping costs of treatment low and should need to comply with treatment recommendations and insurers' requests. Since lost wages consume an ever-increasing amount of insurance claims dollars, it's vital to get the patient back to work expeditiously. As paperwork is time consuming and costly, insurers should request only the amount of documentation actually needed to process a claim and should read and use all information submitted.
Doctors can minimize additional paperwork by submitting full information initially.
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