Along with the opportunities offered by open networks and digital technologies come new kinds of disputes and different ways to engage in illegal or fraudulent activities. While traditional law enforcement mechanisms may not be feasible new technology does bring with it the ability for consumers to empower themselves, ie certification, online education etc. Consumer education will be important but industry will need to support technology with common criteria and procedures much of which will flow out of industry self-regulation. Where Government input is required this should be based ipon simple and predictable legal tools sensitive to the technology and the pace of change in the online environment. Uncertainty must be removed as far as possible particularly in the context of legal issues.
Liability is a common thread which runs through any discussion of trust.
Delivery of physical goods While online transactions are convenient immediate off line delivery is often costly and inefficient. High cost of international parcel delivery can be an inhibitor to e-commerce. Most consumers want inexpensive, convenient and timely delivery. Regulatory reform should extend to all segments of the delivery industry. Consideration is being given to expanding duty free thresholds to simplify the prcessing of low value shipments.