It is important to understand that you make the decision whether to call 911, to go to the nearest emergency room, or call for advice. If you do call us for advice and we direct you to an emergency room for care, we will take care of the necessary claim forms to assure payment of your bill, less your copayment. That way, we can arrange for coordination of your care and, if appropriate, arrange a transfer to a Kaiser Permanente-affiliated hospital when your condition permits. Keep in mind that you're covered for services provided, prescribed, or directed by Kaiser Permanente physicians. Otherwise, you must send us your claim to review for payment.
All emergency services are subject to review for medical necessity.
As always, we conduct these reviews against standards set by state law. If your personal physician is an affiliated community physician, call your physician's office. If you develop medical problems after regular office hours or on weekends or holidays that can't wait until regular office hours, and these problems do not jeopardize your life or health, we offer after-hours services at several of our medical centers, even if your personal physician is an affiliated community physician. Cumberland, Gwinnett, Panola, and Southwood provide after-hours services on evenings, weekends, and holidays. On evenings and weekends, care is given on a walk-in basis.