Even if someone loves God and gives their life in service to Him, God will not change His rules for them. Most fail to realize this. We must always remember that no one receives anything from God because we deserve it. It is by His grace and through faith. That is basing doctrine, or what you believe, on experience.
Experience is a shaky foundation.
Only God's Word is sure enough to build our lives on without someday failing us. No one except God knows what someone really believes. People may tell us what they think we want to hear. They may just be hoping. Maybe no one ever taught them how to receive from God.