In current business life, managers are often expected to undertake several projects in addition to carrying out their primary responsibilities. Sometimes, the combined load becomes too much with serious consequences for the manager, customers, fellow employees and the overall business. Peter Hall has extensive experience and formal training in the management of change.
Every business spends a considerable amount of money and time to win each new customer.
However, many neglect to focus on the way in which customers are serviced. Too often, poor service delivery proves to be a very effective way of loosing customers. Peter Hall has been responsible for customer service to a demanding group of international customers. He has participated in benchmarking studies of competitors. He has undertaken consultancy assignments to identify service improvement opportunities for clients.