As if trusting them with my card number and expiration date wasn't enough, I was also asked to provide a name, address, phone number, and email address. She was never the wiser. It's faster, and it's more fun. Damaged discs can be exchanged without receipt for the same title at the current price. One must have the electronic receipt number.
Exchanges are for selections of equal or lesser value only.
Damaged jewel cases are replaced, but may take several days. No guarantees are given on how long it takes to process these types of transactions. It shouldn't cost me money when they make a mistake. That sounds like overanalyzing it to me, but it does appear to be more of an adventure. Besides, if I wanted to stay home, I cold have called the store to have everything ready for me to pick up.