Intended customers Companies who already have a ship repair maintenance contract, requiring the assurance that they have access to high-quality support from the best Alcatel jointing experts and the best support technology when that need arises. Response time The Alcatel Customer Call Centre logs your call and takes your details and guarantees that a specialist responsible for treating your request calls you back within six hours. The duration of the service, minimum one year, is agreed with the customer. All service requests are made directly to the Alcatel Customer Call Centre where all calls are logged and each incident is assigned a unique reference number. Problem resolution is performed by the specialists who will intervene within the agreed timescale and perform the on-board expertise.
Final resolution is confirmed to the customer.
The on-site support option is agreed with the customer at the time of purchasing the service. Intended customers Companies requiring the assurance that they have access to high quality support from the best Alcatel experts and the best support technology when that need arises. Response time The Alcatel Customer Call Centre logs your call and takes your details and guarantees that a specialist responsible for treating your request calls you back within eight hours. The duration of the service, minimum one year, is agreed with the customer. All service requests are made directly to the Alcatel Customer Call Centre where all calls are logged and each incident is assigned a unique reference number.