We aim to ensure that we manage our stock effectively and efficiently to meet the needs of the community within our resources. Our stock in libraries is one complete stock across the whole of Hertfordshire libraries. Stock standards are set to ensure that each library reaches a minimum level. Quality service standards These are clear and measurable standards to achieve excellent customer care and the best use of our resources. We have a programme of stock and quality audits to ensure that the stock and quality service standards are met.
Libraries produce action plans to address what needs improving after the audits have taken place.