You will need the product name, the version and the license number.
Email is the best way to get technical support.
Simply fill out the support form . We reserve the right to terminate support to users who in our judgment are unreasonable or abusive, or who have system or other difficulties which transcend the scope of our software. For ground mail or Fax, use the contact information below. ASP wants to make sure that the shareware principle works for you. If you are unable to resolve a shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help.