Players who have been banned are invited to e-mail. Origin s support department, who typically e-mail. back a curt response saying that the account has been closed permanently and to stop emailing them because they will no longer respond. Game companies are the judge, jury, and executioner for your banning trial. After every mass banning, we hear stories of those who are wrongfully accused. Most are lying.
Game companies hold all the cards.
They can and do terminate accounts on a whim. The problem is that we allow them to do it. The community is eating itself from the inside. When a player is banned, the community in general approves. Exploiters ruin the game.