In addition, national do not call databases can be imported into this table. Before the dialer attempts to dial any number, it checks the number against the do not call table. If the number is found in the table, the dialing system will not dial that number. Agents can be configured to be outbound only, inbound only, or blended. ACD groups can be set up as well as overflow groups.
Inbound calls take priority over outbound calls.
The system has the ability to play both a greeting message and an on-hold message. When there is a queue of inbound calls, those calls are transferred to the next available inbound or outbound agent. If there are no inbound calls in the queue, the system will launch outbound calls for all blended agents and all outbound only agents. StrataDial comes with more than 30 standard reports. It also allows for report writing capabilities and connection to third party reporting packages, such as Crystal Reports Writer, etc.