We have reduced the use of paper significantly. Often, we share a listserv or email message from a colleague located at another institution. Library personnel report that the quality of response is often improved because the respondent is devoting full attention to it. In an emergency, I can call a meeting with only a day's notice. I also know that this must happen rarely as it disrupts the schedules of our staff.
Asynchronous communication changes the dynamics of work and how people contribute.
And, users must learn a whole new set of interaction techniques to excel. To identify the main uses of email, we carried out a factor analysis of each variable in the study. We found that three factors have statistical significance for email users. From an empirical point of view, these factors are the most important findings of the study. Our major finding is that the staff uses email to improve communication and increase productivity.