Responsibilities of this position include fulfilling Network and Application requests and assisting internal employees with technical troubleshooting including identification, resolution, escalation, referral, and follow-up with PC, Network and Application issues. This position is responsible for providing high quality customer support, escalation and follow-up of difficult problems to other IM Support groups and ensuring timely problem resolution. Responsibilities of this position include fulfilling Network and Application requests and assisting internal employees with technical troubleshooting including identification, resolution, escalation, referral, and follow-up with PC, Network and Application issues. This position is responsible for providing high quality customer support, escalation and follow-up of difficult problems to other IM Support groups and ensuring timely problem resolution.
Experience developing or supporting network-based distributed applications is a plus.
Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction. Self starter, highly committed to providing quality customer service in a team environment.