Most people are of the opinion that appropriate institutional restructuring is only just now getting underway, even in the most progressive of institutions. The danger appears to be that too many academics get lost at this stage, and fail to understand what is happening. This was initiated in response to a perceived need for distributed support contextualised to departmental and faculty cultures. To me this implies that the emphasis in the ANU TDL initiative should be to foster a home grown but distributed expertise. In terms of faculty rewards, experience suggests that there is a strong need for greater congruence between declared institutional mission and the actual faculty reward system.
Greater congruence builds faculty morale, after which much can achieved.
Student technology support programs there are already a number of successful student support initiatives underway at different institutions there appear to be many possibilities for cost-effective initiatives at the ANU student technology fees are in use in a number of places. I would be more than happy to relate details about these sessions to anyone who is interested. Likewise, I have copious notes from other sessions and the group tasks which we carried out, most of which are on disk, in Word 5.1 for Mac format. Anyone interested is more than welcome to get a copy of these.