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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. Our review of Operator's refund plans reveals that the refund plans do not completely comply with the requirements of the Refund Order. Specifically, we determined that Operator's October 1996 principal calculations were incorrect and also caused minor errors in its interest due and franchise fee calculations. Accordingly, we order Operator to amend its refund plan to comply with our calculations.