MCSI will advise you prior to assessing these charges. While a customer's account is inactivated, the customer shall not be provided with technical support or customer and warranty service. These costs may include insurance, import and export duties, and any other fees or charges imposed by government or quasi-governmental agencies or officials. Carry-in Depot Service is available through selected Micron Authorized Service Providers at some retail locations. It also states that on-site service will not be provided for external peripheral hardware such as the keyboard, monitor, or mouse.
Diagnostic support is provided by MCSI solely by telephone.
Free telephone assistance is available to domestic customers only. For the purpose of these limited warranties and support policies, a domestic customer is a customer located in Hawaii, Alaska, the contiguous 48 states of the United States of America, or Canada. Quantities are subject to availability. Technical Support Policy Micron provides free telephone technical support service to expedite service under these limited warranties with respect to the installation and configuration of all hardware products sold by Micron during the one year period this limited warranty is in effect. Micron also provides free telephone technical support service with respect to the configuration of factory installed software for 15 days from the date of purchase from a Micron Authorized Reseller.