Good listening is something most of us do not do very well.
Effective teams require that all members get the same message and speak the same language.
This means above all we must be good listeners. Recently at work we had untrained people come in and monitor some gages for our fire main pumps we were having trouble with. Their only job was to monitor and call dispatch when trouble occurred. After three shifts of verbal turnovers one of the workers was pushing buttons on the pumps because he was told to start pump when this light was on. Good listening and communication is something we all must improve on and this activity will bring to light the problems and discuss the remedies.