36 People in the work unit take pride in their work. 38 People in the work unit are challenged by their managers and supervisors to find ways to improve the system. 41 People in the work unit enjoy their co-workers. 42 People in the work unit know that their managers and supervisors will help them find answers to problems they may be having in the workplace. There is quick recognition of people for outstanding performance.
Innovators are the people who get ahead in the organization.
47 Senior executives in the organization ask people about ways to improve value delivered to customers. The work unit has appropriate personnel to get the job done properly. The structure of the organization is fair game for evaluation and change when process improvements are considered. The facts and information needed to do a good job are available to people in the work unit. 56 Managers and supervisors in the organization have the authority to try a promising new approach to doing things.