Perceptions get reinforced with time and bad experiences. Five or six years ago, that might have been true. We work to make sure that doesn't happen now. And we must continue to work at it. Chiropractors need to understand that their claims are not being denied because they are chiropractors.
Denials are specific.
It's not just the chiropractors who are on the spot. Orthopedic physicians deal with auto accidents all the time. We ask them the same questions we ask the chiropractors. After 30 days of care, if the patient isn't better, the treatment plan should be reassessed. There's a lot of literature that says the complaint should be resolving within that period of time and if it isn't, we have to pay, deny, or send the case out for review.