Sikorski recommends providing agents who have glare problems with screen filters. To cut down on direct glare, Triano advises angling the work screen surface to prevent light from reflecting into the agent's eyes. To limit indirect glare he also recommends putting up shades or moving the workstations so that the agent is not directly facing the window. To reduce noise, Sikorski advises moving the lockers and time clocks to acoustically surrounded alcoves or rooms. She also suggests removing pictures that have glass because they bounce noise back into the room.
Light recommends deploying sound-absorbent curtains to act as noise absorbers.
You can improve air quality by finding out from your employees where they feel drafts and discuss methods to cut down on drafts with your facilities people. Triano points out that air diffusers should be placed to avoid direct drafts. To avoid window drafts you can fit workstations with skirts and supply auxiliary heaters and fans. You can also improve air quality by putting in non-pollinating plants. They put fresh air back into the environment and act as an acoustic barrier while making the surroundings more pleasant.