Each service is expected to set up targets for and measure customer satisfaction. Departments and public enterprises have been active in using and promoting quality management. Internal evaluations are carried out by ministerial and inte-ministerial inspectorates and by special evaluation units in some ministries. The Court of Auditors is active in performance auditing. New units have been set up within some ministries to evaluate performance of agencies.
Evaluations are one of the main instruments of performance management.
The Scientific Council of Evaluation guarantees quality and independence of evaluations. It is possible to set up individual performance pay systems, but they are not widely used. Service contracts provide for eventual financial rewards for employees. Responsibility centers have flexibility to provide for shared rewards in the form of collective non-financial benefits, but there is no group productivity pay. Most input controls, except for staff, have been relaxed, especially in responsibility centers.