Suddenly, there is an explosion at your work site. Employees are frantic and disoriented. Crises can rapidly escalate, if not handled properly.
Actions taken by management are typically highly visible and scrutinized.
Proper action must be taken swiftly and efficiently. It is often said that employees are an organization's most important asset. This may sound trite, but it is the defining factor in whether or not a post-crisis situation is managed effectively. Once the bomb goes off, it is too late to develop a comprehensive action plan. This is why a Structured Management Response is critical.