Diffusion of Innovations. The Information World of Retired Women. Chapter 3, Social Network Theory, p33-41. Anomalous states of knowledge as a basis for information retrieval. Question-negotiation and information seeking in libraries.
Information needs and uses.
The impoverished life-world of outsiders. How Formal Help Systems Fail Battered Women. A descriptive study of the functional components of browsing. A History of Reading. Information Seeking in Electronic Environments.