Also recognizing that achieving excellence is a never-ending journey along an always changing path, CRPs are cautioned against developing rigorous processes and procedures based on the outlined components. The program's senior executives must create a vision that includes the values of customer-driven services, quality of life as defined by the customer, inclusion, and high expectations. The leaders must take part in creating plans and processes for achieving excellence in services to the customer. Recognition and reinforcement of the performance displaying the values and vision created by the leaders require a considerable amount of time. Program leaders must commit to the growth and development of all employees and encourage full participation and creativity.
Leaders serve as role models by reinforcing the values and encouraging leadership at all levels.
It is increasingly clear that a program's quality and performance is closely related to the quality, commitment, and involvement of the work force. Recognition and reinforcement systems of commitment and creativity should be in place. Analysis might include using data to reveal trends, projections, and cause and effect relationships. This information can be used for a variety of purposes including planning, reviewing performance, improving processes, and comparing performance with competitors. Quality rehabilitation services do not occur in a vacuum.