Few things at the office are as simple to use as your telephone. The temptation, therefore, is to pick up the receiver at the first sign of trouble. Your clients, though, may not appreciate constant interruptions, and may soon start to view you as an annoyance. To ensure that you do not forget all the reasons for your call and to avoid having to make a repeat call, it may be a good idea to make a list of topics prior to the call, and to check them off as they are covered. Be honest if you are unsure about the pronunciation of the client s name.
Few things are more embarrassing than mispronouncing a person s name.
If you are unsure about the pronunciation of the client s name, there are some things that you can do to avoid a potentially unpleasant situation. This is Peter Zvalo calling from ABC Writing Services. I hope I pronounced your name correctly. If you did pronounce the name correctly, you can pat yourself on the back and move on to the next step. Besides, at least now you will have the knowledge, and knowledge is power.