Each complaint is fully documented and steps to resolution are taken promptly. Each provider's office is supplied a copy of Member Rights and Responsibilities in English, Spanish and Russian. Patients are surveyed on a regular basis to determine if any areas for improvement can be identified. We strive for open communication throughout the networks, between the network, and its clients or patients. Providers receive instruction in network policy and procedures through regular meetings, newsletters, and provider manual updates.
Clients receive regular reports of activity as arranged by contract and through personal contact.
The Complementary Healthcare Plans staff is available by telephone during business hours to answer inquiries and address concerns from our clients, patients, and payers. We also maintain this site on the World Wide Web and are accessible via e-mail.