This keeps them from coming back later and saying the reason something broke or got damaged was because we didn't tell them how to operate it. We also take a video tape of each unit just before it goes out. In addition, each renter is required to read the Terms and Conditions and sign them. These terms and conditions were written to protect the coach, the owner of the coach and Diamond RV Rentals Inc. They clearly spell out what the renter s responsibilities and the penalties involved if they don't adhere to them.
Every coach is clean, full of gas and water and thoroughly inspected before it leaves.
The customer signs that it's in good condition and that they agree to return it full of fuel and clean. If they don't, we clean it and or gas it and charge the renter. On the Vehicle Check-Out form and our contract , it clearly states that we have 21 days to inspect the unit before refunding the renters deposit. This gives us enough time to check the unit carefully for anything that might be hidden. None of these things are of any use if we can't collect from the renter if damage occurs.