Information will be obtained from its source. Documentation will be obtained for the benefit of resolving the claim. We will not ask our customer for unnecessary information. All pertinent loss information will be reviewed and the coverage understood prior to making same day contact. Establishing cause of loss, coverage, insurable interest, value and amount of loss are basic tasks that will be completed on all claims.
Experience is important in the decision making process.
We are charged with identifying and resolving our customer's concerns in utmost good faith. We will make it easy for our customers to do business with us. The claim department is in the business of handling claims, marketing our company and underwriting our business. This will require extra effort and a commitment to excellence. We are accountable for results.