Although voice over the internet is still in its infancy, a number of organisations have moved beyond experimentation and use it in their internal networks. If you communicate regularly with an overseas office then by installing an internet telephony gateway at each site and routing calls between each office over the internet you save significant amounts of money by avoiding paying international call charges. Our internet telephony solutions can interface to your PBX, after which dialling your overseas office becomes just like dialling another extension in your office. This is no surprise since at any moment their occupants may be in a meeting, on a training course or on holiday. Companies are increasingly using shared desks or hot desks and saving office accommodation costs.
Employees log into the computer system at the desk for computer and telephony services.
They are then free to use any desk in the office and when they first start work at the desk, they dial into the system and instruct it to transfer all their incoming calls to this extension. The same system can be set up if required, to transfer calls to the employees mobile phone or home phone when they're away from the office. The solution can be further enhanced with Personal Assistant functionality. This greets callers and takes down their names. The system then attempts to track you down by dialling your telephone number.