Coaches listen completely. They resist the temptation to give instant advice or answers, even if they have them at the tip of their tongue. They give the student time to get a point out fully, and only then work to develop a coaching conversation. They resist phone calls, door knocks, and the errant material lying atop their desks. When coaching is underway, the most important gift a coach gives is complete attention.
Coaches are positive.
They emphasize growth and goodness. They catch people doing things right and reward them with praise. They give the student details about what is being praised and why. They do not shy away from honest feedback about things that need strengthening, but even critical feedback is framed in a non-threatening manner. Coaches are always on the alert for opportunities to reinforce values and skills.