After we click Send, Knowledge Center collects information on our identity, computer system and the actions we've taken. Beats writing it all down by hand, for sure. The Knowledge Center displays the collected information and asks for permission to send this profile to Technical Support. Hey, we're easy-let's approve this. After all, sending this data directly will save both you and our technical analysts tons of time.
Life's short enough.
Next we see a Support Status screen with our very own incident number. It should, because now you can close the screen and do something else. The support staff has all the information they need to research the problem, and get back to you. Meanwhile, Knowledge Center knows there's a service incident pending. It informs you as soon as Technical Support issues a response.