Management plans, no matter how outstanding they are, become useless unless they can be communicated to employees. Everything that a manager does, eventually, must pass through the bottleneck of communication if it is to reach those involved. Effective supervisory communication needs to be two-way, upward, as well as downward, in the organization. The manager needs to be an effective receiver of messages as well as sender of messages. In fact, studies show that managers usually spend more of their time listening, or receiving input, than they do talking, or issuing output.
Managers are responsible for building communication.
First, they are responsible for developing their own proficient communication. Second, they are responsible for encouraging their subordinates to be effective communicators among themselves and upward to managers. In the successful department, both the managers and the employees are effective communicators. The third skill manager needs to practice is the ability to motivate the people. The definition of motivation is the satisfaction of internal needs through actions and behaviors.