Although this may seem easy, it is in fact a very complex process that can produce many errors if not done correctly. Any slip or error can lead to a break down in communication. Hersey and Blanchard report that a survey was sent to personnel managers of 175 companies to cover the factors and skills that they felt were most important in helping graduating business students obtain employment. The personnel managers' responses to this survey showed that the two most important factors and skills needed for employment were written and oral communication. These managers stated that there is a direct connection between employee communication and profitability.
Good communications are the life blood of any enterprise large or small.
Organizations have established communication systems that managers can use to communicate back and fourth effectively and efficiently. There are five basic forms of organizational communication. These five channels can also be divided into formal and informal communication. Formal communication channels are planned and established by the organization. Informal channels allow information to be carried outside formal channels.