The seminars also provide a foundation for a team spirit environment and positive relationships with co-workers. When an employee is selected for promotion into a management position, a comprehensive management training course is provided. This course includes the automated retail in-store management system, personnel scheduling, store security, effective inventory control, proper financial and banking practices, and the efficient receipt of merchandise shipments. A zero tolerance policy on sales to minors and intoxicated adults has always been the standard. Today's PLCB store employees comprise a well-trained workforce of adults who have no financial incentive to sell more beverage alcohol.
Employees can lose their jobs for unlawful sales to minors and visibly intoxicated persons.
Employees are trained on the specific provisions of the law pertaining to attempted purchases by minors and intoxicated adults. In order to provide good customer service, the store hours of most Wine and Spirits Shoppes correspond closely to local retail business and community standards. The PLCB also utilizes the Wine and Spirits Shoppes network to disseminate alcohol education materials to consumers and licensees. Store employees also account for a large percentage of the volunteers who participate in the PLCB's alcohol education outreach programs. All stores are equipped with electronic scanning capability to expedite service at checkout counters.