Some meetings are with the entire hospital team while others break off into clusters of doctors, technicians, or receptionists after the staff meeting. The hospital avoids evening client appointments during a scheduled staff meeting and provides meals for attendees. Employees are paid their regular wage for attending the mandatory meetings. Sometimes doctors present workshops on how to properly assemble and breakdown an endoscope or review veterinary information that every technician and receptionist should know. But Dr. Simmons and Chris aren't the only ones who determine the agenda.
Employees share potential topics by interoffice e- mail.
They generated 35 suggestions for the mid-April meeting. Staff members with the best ideas earn movie theater tickets or video rental coupons. The secret to managing a veterinary hospital team is providing a nurturing family atmosphere. Care about people, Chris advises. Shed tears when team members leave.