This is the only area where the community's most important item is also the area of highest satisfaction scores.
Accessibility is a reflection of staff knowledge, question response time and operating hours.
These areas rank as the most important, with the exception of operating hours, and all have satisfaction scores of 3.5 or higher. Survey results indicate Purchasing is distinguished through exceptionally high service. Areas identified for improvement include training classes that provide technical procedural and rules based information with greater clarity. Results indicate the Central Receiving process is highly effective. Timeliness of purchase orders and delivery by due date have highest importance rankings with satisfaction scores of 3.4.