An impressive site that I found mainly concerned training as the main outlook on the company. This was in Italy , and they have all sorts of guidelines and procedures. They actually present ideas on how they train their associates so others can have an outline for their new companies or for those that want to change their training policies. Another site that could be useful when conducting a training process is presented by Chan and Associates. This site gives enormous amounts of information about how to go about training in all sorts of situations.
Managers have to be ready for anything when training individuals.
Maybe the associate's personality changed and you were unaware of it. This site helps ease manager's stress levels because it prepares for all situations. Training is the key. It allows a company to have an associate that is productive and is willing to enjoy the job. As this goes back to training, safety comes with how well the associate understands the operation.