The outsourcing industry is undergoing a major transformation. In the future, if you want to be an outsourcer, you ll have to manage a whole distribution system or run the human resources function much as ADP has always managed payroll. You may have to measure the success of your sales force automation application in leads generated, not in laptops upgraded. Ryder, the truck rental company, now offers logistical services to others. J. D. Edwards is partnering to offer humanresources services.
Banks offer IT services to other banks.
Most of the major outsourcers are cranking up practices in select areas to compete with that new breed of solution-specific outsourcer. By the middle of the next decade, after the year 2000 and euro problems die down, your enterprise will be crawling with outsiders. Former employees returning as highly paid subcontractors. Systems vendors offering multivendor services you can t take the time to handle yourself. Specialty firms running entire business functions.