Generally speaking the services are for academic staff and research postgrads. At the discretion of the subject librarian with regards to other groups. Little serious promotion of such services. Mentioned to relevant groups during information skills training sessions and in library literature. The most important problem highlighted was difficulty in keeping staff trained to a reasonable standard when so few mediated searches were required.
Few staff tend to search regularly.
Others feel they are a little rusty. The majority of respondents say they dont run SDIs but would do so if asked, only for full members of the institute. User or department has to pay. Some found them too expensive to maintain. One institution refers users to services such as Uncover Reveal for current awareness purposes.