Orientation, Education and Training - An organisation that works with volunteers shall provide volunteers with orientation, education and training programs that meet the information and skill requirements of the volunteer position. Support, Supervision and Recognition - An organisation that involves volunteers shall have in place structures to provide adequate support, supervision and recognition of volunteer activity appropriate to the range and level of volunteer involvement. If a volunteer acts improperly or incompetently and, as a result, someone is injured or property is damaged, so long as the task was authorised, the agency may be held liable. If not authorised, the volunteer may be held liable. Volunteers are NOT covered under Workers Compensation.
Insurance is the responsibility of the agency, which is recruiting volunteers.
The names of reputable Insurance Brokers who can advise on available packages for insurance for volunteers are available from Your Volunteer Centre. Never assume that protection has been arranged, or that it is adequate. Always read the exclusion clauses in the policy carefully. Your volunteers have a right to know the rules and the insurance cover under which they are working. If there is no cover, they have a right to walk away.