If you are experiencing this problem, you may want to run a de-fragmenting program such as Microsoft's defragmintation utility. The most common cause of e-mail download problems are attachments that are very large. This requires the person downloading to wait a long time for the download to be completed. If you have a mail message that won't complete the download, go to the Essex E-mail Grabber, log on using your Essex username and password, and delete the message. Then you can log off E-mail Grabber and try downloading the rest of your messages.
Attachments are files that are attached to an e-mail.
By attaching a file to your e-mail, you can mail files like pictures, sound files, or programs to other Internet users. Essex has an e-mail box size of about 5 megabytes. That is a total of all messages and file attachments on the server. If someone sends you a file that is larger than the space your mailbox has available, the e-mail will be rejected by the server. Error messages often indicate insufficient storage space available.