In today s rapidly changing world, the workforce has to respond quickly to new situations. They won t have time to ask for approval. They must know what is expected and acceptable. The organization must know how to turn broad policy statements into specific, concrete actions. Measurement systems must be designed to assure these plans are executed.
Constant feedback is required to make mid-course corrections.
Change, technological, and social, is the hallmark of the late 20th century. The pace of change will only accelerate in the next century. How we react to change today is, in large part, a measure of how we will fare tomorrow. Management needs to know how to overcome people s resistance to change and how to re-channel the workforce s anxiety into productive creativity. People need to know how to use the changing environment to their advantage.