Then other key men and women in the system are interviewed.
Interviews are usually thirty minutes to an hour.
This results in a detailed understanding of how the system works, how leadership is exercised, which behaviors are rewarded and which discouraged, how communication is enabled or blocked, how people support or undermine their leaders' goals and objectives and their own. Understanding how the system works is the booby prize. Using that understanding to make a difference is the prize - and that requires timing and the ability to enter the system, build trust, and use that window of opportunity to intervene in appropriate ways to shift behaviors in desired directions. So energy and information will flow in a way that's aligned with the leader's objectives. My experience is that we are all doing the best we know how to do, under the circumstances.