Greater employee choice and control of benefits is here, whether we re ready or not. We must excel at providing information so employees and their dependents can make the proper choices. We must be easy to do business with. And we must keep costs down as we move toward individual servicing, rather than group servicing. This means crafting our products appropriately and using technology.
Many companies think the key is efficient use of the Internet.
It seems it was designed for plans giving employees more choice. The individual-choice plans have changed our industry tremendously. Let s give our underwriters an aspirin, some encouraging words and all the plan design and technological assistance we can. They re in for some big-time changes in the coming months and years. Copyright 2000, A.M. Best Company Return to Table of Contents Contents of this site are subject to the A.M. Best Company Terms of Use .