Computers bring information that owners of the corner store used to have.
He also praised Amazon for its success in establishing global brand recognition in just a couple of years. He did say, however, that if he were running Amazon, he'd get out of the barbeque grill business. Besides changing the way companies deal with customers, Grove said the Internet has the potential to transform supply chain management, but, unlike Amazon's efforts with customer service, no company has truly exploited the Internet's potential to dramatically cut costs by reducing the need for inventory. Grove also noted a positive effect of the huge, now often ridiculed, investments made during the dot-com boom. The enthusiasm of investors meant that there was enough money funneled into the Internet to create the infrastructure needed to make e-commerce work.