HR must prove to individual employees and other departments that it is not a technological ghetto. It can do so by developing accessible, cost-effective intranet applications.
HR can offer classes at all levels, including remedial.
And it can leave in place or develop complementary systems, such as interactive voice response, until everyone is familiar with the Web technology. There is also the danger of employees accessing other people s data or inaccurately altering their own. HR departments must work closely with IS to establish internal and external safety mechanisms. The great thing about the Web is that it doesn t limit employees to information found within a company s walls. For example, a growing number of HR groups link to Fidelity Investments, which offers its fund information online.