RMH Teleservices provides customer relationship management including call center inbound and outbound activity, customer inquiry response, and e-commerce services. However you choose to touch your customers either through traditional call center inbound and outbound activity or through cutting edge internet based contacts, RMH has a proven track record in the development of a complete turnkey customer relationship management program to get you the results you need and expect. Customer Relationship Management utilizes people , process and technology to integrate every area of business that touches the customer-namely, marketing, sales, customer service and technical support.
Every successful business focuses on three key elements in their relationships with their customers.
Customer Acquisition Customer Care Customer Growth Simply acquiring new customers is not enough to maintain a healthy bottom-line. In today's marketplace, the true value comes from the care, retention and growth of those acquired customers. You have invested a great deal to prospect and acquire these customers. Fostering and growing these relationships leads to expanding your customer base and enhancing your market position. Acquiring, developing and nurturing these key relationships is the core business of RMH Teleservices.