They are dependent on the big TPA or the insurance carriers to provide them with information as to what is going on with a particular claim. They have to come to us to get it. Independent vendors are not feeling threatened by renewed competition from insurers in the RMIS market, nor have they noticed pressure on their pricing. They regard themselves as able to meet special needs, and question whether some of the large insurers will ever be able to compete in their niche markets. Insurers have a lot of limitations in that area,'' said R.J. Mallette, vp of research and operations for Risk Technologies Inc. in Mansfield, Texas.
Big organizations try to typically keep things pretty consistent and make it very controllable.
But then you lose a lot of flexibility. It could happen. Quality improvements to insurer systems have been reactive rather than proactive, he said. Mr. Cantor said. Now that is not to say they are going to aggressively achieve some penetration.