The course is applications oriented and does not have a large technical component relating to the management of information systems. Organizational Diagnosis and Development A problem-oriented approach to organizational development with a focus on improving work group and organizational performance. Diagnostic tools are introduced as a means of problem definition. Attention then turns to structural and process issues in organizational development. Fit issues with respect to technology and structure are also examined.
Emphasis is primarily on the internal organization.
Representative topic areas include self-managed work teams, empowerment strategies, work group structures and technologies, and conflict resolution strategies. Development also covers quality of work life issues.