All support inquiries will be responded to within 24 hours. It is your responsibility to install and configure any programs you may decide to run on your domain. A full copy of our policies and procedures can be found here . Once you sign up for web hosting, you will receive a welcome e-mail pointing you to this manual. If you browse through the various chapters you should find all the details and explanations you will need to get your domain up and running.
All billing is handled in-house by our billing department.
There are only 3 reasons we deactivate accounts. We must ask all of our clients to understand that just as they must take measures to protect their business, so must we. Our Policies and Guidelines were developed to protect both our company and clients residing on our servers. You will receive a warning before your account becomes deactivated. If your account is deactivated three times, you will be asked to locate to a different hosting service.