Self-Service sites will have the common intake form available online. When possible, a telephone will be available at the self-service site for those who need additional assistance. This common intake form will also serve as a data source for measuring demand on the system. Data can be aggregated to determine which populations access which sites, and what services they require. This information can be fed back to help determine if specific sites need to be upgraded or to have additional services available at them.
Employers are also a significant customer group for the One-Stop system.
They will have a variety of means of access from electronic to in-person. Services that employers may use include seeking training and other resources for their employees, employee recruitment, and labor market information. A common intake for employers will be developed which will provide them with customer identification for tracking. This will provide data as to industry needs and will feed into the continuous improvement efforts. Develop seamless delivery of programs.