He or she can do a better job for you if they are armed with all the facts before going to court. Remember that you and not your attorney will gather most of the information for your case. Although you will probably hear things that anger you in court, stay honest and self-controlled. This will help your attorney make a case in your favor. Often an attorney perceives phone calls from their client as a nuisance unless they have new information to give them or they are waiting for their client to return their call.
Clients often turn to their attorney for emotional support.
Most attorneys do not see themselves in the role of a counselor and to not feel qualified or comfortable in a supportive role. When a client calls to get a status report, most of the time your attorney will have nothing new to say. Consequently, the attorney may avoid taking your call. Parents frequently call with no new information. Frequently, they may just want to talk and feel reassured that their case is not forgotten.