Our workforce must get smaller. As much as possible, we intend to accomplish this through attrition. We are committed to maintaining high customer service levels and minimizing disruption for employees as we go about this process. Our second strategy is to increase revenues by helping our industry grow. As I have indicated, this is no easy job.
Every product line faces competitive pressure.
Customer service is central to this strategy. We have in place a comprehensive customer support network that reaches from our largest customers right down to the neighborhood consumer. Our Business Service Network serves nearly 15,000 major mailers who account for more than half of all Postal Service revenue. Each year since 1995, we have hosted a national PCC meeting by satellite to communicate critical service and policy messages to these customers. We also have hundreds of Consumer Advisory Councils nationwide that provide a voice for communities and residential customers in local postal affairs.