Building concepts from interpretive field research is an inclusive process. As we interview each person, new instances modify and expand the concepts in our understanding of usability. Interviews reveal instances of the phenomenon. The instances are used to build concepts. The concepts form a framework for communicating user experience to designers.
Designers use the concepts to design the next system.
An Example of a Usability Concept Transparency is not a new concept. We see the experience of transparency when users remain in the flow of their work and are not disrupted by the computer system. Users of more transparent systems focus on the accomplishment of their tasks, and feel satisfied with how their work is moving along. The focus of users' attention is not diverted to the use of the interface. Sometimes I just like the sound of the clicks.