He even made a run out to the facility the weekend before just to check the travel time. All systems go. Retrieving his contact's name and number, Joe asked the guard to call. Just wave it on the box below the floor number. Joe lifted the receiver and listened to what seemed a gazillion rings.
Hope springs eternal.
No one has come to the fifth floor. Joe is planted on his briefcase wishing he still had the cell phone that he had to leave at the security desk. They looked at Joe and asked him if he was there for the workshop. Ironically enough, Managing Customer Service. To find out more about the Training Manager's role, see The Successful Training Manager.