We're hoping the pilot dealerships will begin issuing documents and plates at that time. Other solutions for reducing wait times at DMV Since the Division of Motor Vehicles was transferred from the Department of Public Safety to the Department of Administration on March 16, there has been much progress in streamlining DMV so that the public is better served. Our objective is to reduce lines and make DMV more user friendly. Reduces the number of customers physically visiting DMV counters and provides customers the benefit of transacting business whenever they want from wherever they are. We're targeting January 1998 to get this service on line.
Current processes are entirely manual either at the counter or via postal mail.
Various forms and information can easily be made available on the Internet. These printers are crucial if we are going to use IVR effectively. Free up staff for direct customer contact. Potential for processing of greater numbers of registrations in the same time as the manual process took. Counter person then has to reenter most of the information into the computer while the customer stands in line.