Without satisfied customers you have no business, and without satisfied employees you cannot have satisfied customers. Ninety per-cent of dissatisfied customers do not complain. They just walk away and find another source of supply. In order to find out what your customers really think of you, alex Gallagher associates will conduct Customer Satisfaction Surveys tailored to your needs and designed to gather information on the attitudes and perceptions of your customers . The full survey results are presented in an easily understandable format which highlights any actions which you will need to take to improve customer satisfaction.
Employees are a key element in achieving satisfied customers.
This enables larger amounts of information to be gathered and analyzed. Contact us to discuss how Customer and Employee Surveys can be a valuable addition to your Business Excellence programme, and how alex Gallagher associates can determine the perceptions of these key groups, providing you with invaluable management information.