From time to time, employees from different departments will come through your department and audit the effectiveness of the ISO 9000 system. This is done to ensure that department personnel have received good training and are complying with the approved procedures and work instructions. Different employees will perform the audits to ensure different viewpoints. The internal auditors have had special training for this job. There is nothing negative about these audits.
Audit reports lead to corrective action that improves our company.
Audit reports also lead to training that may be required to help employees understand how to comply with the procedures and work instructions. These records will be your assurance that you get full credit for any training you have completed during the course of your work. When an auditor asks how you know how to do your job, you should answer that you've been trained to do that job. In all cases, your training record list all the various types of training you have had and you should be aware of who has your training record and that they are keeping it up to date. Whenever we find a significant problem in the process, we will not only correct it, we will fill out a Corrective Action Request to document it.