See Cost Center. The public telephone network which provides the capability of interconnecting any home or office with any other. Using statistical techniques to forecast future events. The major categories of quantitative forecasting include Time Series and Explanatory approaches. Time Series techniques use past trends to forecast future events.
Explanatory techniques attempt to reveal linkages between two or more variables.
See Judgmental Forecasting. Holds callers until an agent becomes available. Random Call Arrival. The normal, random variation in how incoming calls arrive. See Peaked Call Arrival.