The emphasis now in logistics is having the right information at the right time on the right person s computer being able to extract information from legacy systems or communicate with other parts of an organization. Many times, when I first started this business, I got requests from the Pentagon to solve a certain kind of problem. The first tool I used back in those days was simply a pad of paper and a pencil. Nowadays, my folks would take a laptop computer with company data and access other resources through the Internet. You ve said that citizens have certain expectations for electronic government.
Citizens expect government to deliver services more efficiently and effectively.
As taxpayers, we expect a good return for our dollars. We expect online services to be accessible. There are a lot of opportunities with Web technology to serve citizens better. That remains to be seen. I think there are going to be issues to resolve, but my overall view is that we ve got to get used to this technology.