Our consultants are working from a compendium of these rules, which are changing on an almost daily basis. As reported earlier, many of the major carriers are announcing layoffs, furloughs and reductions in their schedules. Of course, with reductions in schedules comes a different set of problems related to schedule changes. The airlines are moving flights around, deleting service to entire airports, etc., and this is causing a flood of electronic schedule change messages into our offices. We will contact each and every traveler directly.
Lines are very long at the airports.
Our clients are reporting lines wrapped around corners, up stairwells, etc., etc. Since Washington's Ronald Reagan National Airport remains closed, Delta and US Airways have added flights each way between Washington's Dulles Airport and both Boston Logan and New York LaGuardia, beginning on Tuesday, September 18, 2001. Normal shuttle fares apply. This is particularly important for partially used tickets. This information will speed the refund process greatly.