Using an optical character recognition program, he converts the forms into documents that are available on the network and that can be filled in on the screen. Killian acknowledges that implementing technology solutions was a lot easier when it was just him and the part-time employee. Helping the staff of the agency he acquired to understand why the technology is important from a philosophical standpoint is a delicate process. Not the other way around. I'd rather have a machine do a task rather than a human when it's a rote function.
Machines do rote functions well.
I want my people to think. According to Larry Neilson, president of National Marketing Services, this type of access is an important step as it offers visitors to your Web site another contact option. And that's an issue. Typically, Web users want their information now. The Internet Call-Back capability resolves that issue.