Netscape's technical support is for product-related questions such as installation, configuration and maintenance. From technology assessment and solution architectures to development and deployment, the Netscape Professional Services team brings deep knowledge and experience in rapidly building Internet, extranet, and intranet solutions to every engagement. Development support is for code-level issues related to programming through support Netscape APIs and SDKs. Members will be charged on a per incident basis dependent upon the nature of the problem being experienced. Fill out the online form to log an incident and receive direct support from Netscape's support engineers via email.
All communication is electronic.
After completing your request, you will receive email notification of your call ID number for incident tracking purposes. A Netscape development support engineer will contact you directly via email. Netscape will respond as quickly as possible. Please be patient through our rollout period. Yes, the discounted developer support incidents are valid until the date of your current annual membership expiration.