This new workforce will be looking for a variety of rewards. This new work force calls for a new type of supervisory-management personnel to match the new generation of workers. The new workers in most service organizations are better educated, better informed and have higher expectations than previous generations. They want jobs that not only provide a sense of accomplishment but also a sense of purpose, jobs that provide meaningful work. Supervisors and managers must shift from giving orders to a facilitator.
Every service organization has it's own culture.
Most service organizations over a period of time tend to take on distinct norms and practices. At Maytag Company, a commitment to high-quality products has been instilled in every team member in the company. Polaroid Corporation places a special emphasis on equal employment opportunity. Some organizations are cold and impersonal, and place a major emphasis on achieving productivity goals regardless of the human costs. Brown's shoe Fit seems to be friendly and they seem supportive of each employee's needs.