Try to find a way to help them, offer them service and you will be more successful. As a seller, we try to build up a personal relationship to our clients. If they accept, they normally expect, that this relationship will exist over a long period - because it was so complicated and took such a long time to achieve it. Be careful with Internet presentations or other information material. That is why we make us bigger than we are.
Internet develops very fast in Germany.
Last but not least the installed PC-systems in Germany still base on a big number of rather old 486 and 586 PCs, often too slow for advanced Internet pages. We feel that this problem will be solved as soon as the technical standards for safe electronic transactions have become accepted by the users and as soon as PC-hardware suppliers include chipcard readers or other solutions in their products as a standard. Often it can be very helpful to use the attractiveness of the country you live in, to keep the interest of your German customers even in hard times. So try to find out, how appealing your country is for the Germans. When contacting German customers or local distributors you should have made your homework.