Also when establishing the performance levels economic conditions, client groups to be served and continuous improvement efforts must be considered. Take into account regional and even local variations of current conditions. For example, employment rates or wage rates may vary. Use caution not to shift the customer service focus. Performance measures should weigh services provided to both the unemployed and the underemployed.
Income is a measure.
A Linear Regression model, assigning different weights to different criteria, is a useful tool. Clarify how negotiations at the various levels will impact WDA-level performance. There needs to be some consistency regarding what is being gathered when by whom . Determine which measurable elements will be shared among all regions to create the Wisconsin model. Existing partner benchmarks can be a driving factor to set performance levels.