The user is a rapidly evolving creature being defined by possibility. The fulfillment infrastructure performed perfectly well over the holidays. It ranked third behind Amazon and eBay for site visits during that period, according to Media Metrix.
Lets do the math.
20,000 mad customers and untold numbers of disappointed children just doesn't strike me as good business. But you say it's Okay. You sure as hell would not have a job writing about e-biz . The Internet would have died. I think that you have a real and dangerous lack of understanding of the internet and business.