Work typically requires knowledge of standard office and administrative procedures and basic organizational skills. This is full working level. Incumbents apply detailed knowledge of standard University procedures such as processing purchase orders, travel advances, or other standard forms requesting action from central administrative offices. These incumbents regularly contact such offices in the course of their work. Incumbents in these positions typically make decisions regarding the processing of bills, patient or meeting scheduling, accuracy of research data and correcting errors according to departmental or unit guidelines.
Incumbents apply clearly stated policies and guidelines to their work.
Many incumbents have significant responsibility for patient contact and scheduling. This involves greeting and comforting patients, making appointments on automated scheduling systems, making necessary follow-up appointments and recognizing when a waiting patient or someone on the telephone needs special attention from a supervisor. A supervisor is usually readily available for these circumstances. These tasks may be clear cut using programs written by someone else, but the incumbent at this level would clean data using utility programs written elsewhere and may provide routine review and interpretation of data entered. These incumbents would also produce basic reports.