Learning how to recognize a customer's preferred way to be treated builds immediate rapport as well as attracting long-term satisfying relationships with customers. KEYS develops service giver sensitivity toward customers, furnishes tools to build confidence and a sense of empowerment with customers, and frees the organization to make balanced decisions about profitability and customer satisfaction.
Leadership is approached as a set of skills that are trained.
Trust and credibility, highest priorities essential for successful leadership, are the results of consistent, predictable communication and behavior, and are earned or destroyed daily with followers. This program outlines leadership stances, communication styles, and approaches to conflict resolution that lead to effective, satisfying leadership and growing, creative, enthusiastic followership.