Repaired products are returned with the same software version as received. If the software version of the faulty product is unidentifiable, the repaired product will be shipped with the latest available software unless the customer specifies otherwise. Before returning a product for repair, an RMA must be obtained from ACT's Customer Service Department by the End user or Reseller. You must provide the product's model number and serial number, a detailed description of the fault and the software revision utilized in your network. The ACT-issued RMA number must be legibly marked and readily visible on the outside of the shipping container sent to ACT to insure prompt handling.
All shipments are prepaid.
End user or Reseller pays shipping costs to ACT, ACT will invoice costs incurred for the return shipment to the End user or Reseller. The customer will be notified of the inability to repair and quoted a price to replace the failed part. Repaired products carry a 60 day warranty. How to Request an Advance Exchange or a Repair To request a n Advance Exchange or a Repair, a RMA form must be completed and submitted. When items are returned, please make sure the ACT issued RMA number is legibly marked on the outside of the shipping container to ensure proper handling.