Let the auditor know that you do not understand the question. It is the auditor responsibility to rephrase the question to get the information required. Direct all answers to the specific question asked. Auditors will generally ask open-ended questions but if they do not, the preferred answer is yes or no to any question asked. Concentrate on answering the questions with concise explanations.
Conciseness implies understanding and understanding implies conformance.
Do it, Prove it. The central source of all current documentation should be the Web. Without exception, all Ames employees should be able to use the Web-based document system. You will most likely be asked to demonstrate web usage sometime during the audit, so be prepared to do so. Refer questions that pertain to areas outside of your responsibility to the guide or your responsible manager.