Resolving privacy inquiries and complaints at source is low risk and low cost. To assist the complaints handling process, staff who deal with complaints should be fully briefed on how best to deal with information or privacy complaints. Becoming familiar with the information privacy principles and complaints provisions of the Act as they apply to your business. Providing appropriate instructions to staff on how to deal with complaints on a practical level. Putting in place a policy or protocol for the conduct of complaints, their determination and resolution.
Businesses can also learn from complaints.
Complaints could be referred as appropriate to a more senior management level to review whether any changes in procedure should be implemented. Such changes may reduce the risks to the business, and reduce the time taken by staff to deal with complaints.