Through the elected City Council, residents establish the policies and rates on which the electric utility operates. In 1948 and again in 1956 the City's corporate limits were extended and increased the area of Independence to almost five times its original size. The utility is summer peaking. Some of the electricity required to meet customer demand is generated locally with combustion turbine facilities and coal fired steam units. Most of the electric needs, however, are met through energy purchases from outside sources.
Electric rates are lower for both residential and commercial customers .
Customer Service is a high priority. Community residents, through their locally elected officials, establish electric service policies and electric rates rather than having these elements approved by a remote state regulatory body. Employees are based locally resulting in quick response to customer service needs and creation of local jobs.