Assistance is also available for individuals and agencies who are assisting the homeless.
This program provides the individual the opportunity to call back after the initial assessment and referrals have been made to both confirm that the information was useful as well as to get further information as necessary. This service is available to individuals and families living in temporary shelters in Erie County. The Case Management Program focuses on comprehensive needs, such as financial limitations, job skills, medical problems, mental illness, substance abuse, and child care, which limit individuals' ability to access and secure permanent housing and become reestablished in the community. Teams of mobile outreach workers travel the streets and other areas where homeless people congregate in order to bring services to this group of the homeless population who do not access traditional services. Outreach workers provide assistance with basic needs such as food, clothing and transportation, as well as linkage to mental health, substance abuse, medical, financial, and other necessary services to assist the person in attaining permanent housing.