He talked Theno into selling his consulting business and joining the company as corporate vice president of quality assurance, research and development, operational services and product safety. Like an airline after a plane crash, there probably is no safer QSR chain. At the stores, chimes ring hourly to remind employees to wash their hands. Grill cooks cut into each piece of meat to be sure it's cooked thoroughly. Cooking systems are checked up to three times daily.
Employees undergo rigorous food-safety training.
He has a way of motivating people. Most observers credit Nugent's team-oriented management style and perseverance for Foodmaker's return to profitability. I had a passion for the business that I couldn't get in banking. He joined Foodmaker as vice president of operations in 1979. In The Box's first cheap meal deals and created a marketing strategy still in place today.