Those customers then receive each version as it is released. Status reports listing known deficiencies and their resolution are available online. HKS's wide network of offices and representatives provides extensive, unlimited support for commercial customers who have annual licenses or choose ongoing support for paid-up licenses.
Academic customers can purchase support for a small additional fee.
Installation The program is typically self-installed by the customer. Upon request, an HKS engineer or a local representative will perform the initial installation of the program at a customer's site. Installation service includes check-out and verification of the software and the presentation of a training seminar. Advanced seminars cover specific topics. Those taught on-site focus on topics of particular interest to the customer, based on the customer's prior specification.