We do not accept returns via COD or billed to Tower Hobbies in any way. If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement or see Returns to Hobby Services , below.
Damaged merchandise includes items that have been damaged in shipping.
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our Order Assistance line immediately. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Should you find a defect in one of these products, or have an item that requires repair, please address your return to Hobby Services at the address below. We request that you not include orders for Tower Hobbies with them.