If not addressed properly, these legal issues could consume a manager's time and divert his or her attention from the business at hand. In addition, the face of the average American worker has changed dramatically. Minorities, older workers, and single parents make up a large part of the workforce of the 1990s. These employees bring issues of child care, elder care, health care, and language difficulties to the workplace. Employers today must find creative solutions to these challenges while operating within the prescribed legal parameters.
Employee training is more important than ever.
Not only do workers need training to keep up with the rapid changes in technology and the marketplace, managers and supervisors need training in employee recruitment, discipline and termination, performance appraisals, and workplace harassment. In response to NTCA member concern over human resource issues, NTCA has launched HR Consulting, designed explicitly for small telcos. HR Consulting offers expertise in such areas as personnel policy manuals, performance management, recruitment, training, and compensation. To help NTCA members maintain a productive and happy staff. All the cutting-edge technology in the world means little if the people behind that technology cannot do their jobs effectively and efficiently.