The Internet holds vast quantities of information. Employees can spend valuable productive time looking for information which may or may not be related to their job. If Internet access lines are extensions off your PBX, they can then be monitored by a call accounting system to provide accountability for Internet activity. Reports show who is misusing this service. This will tell you who needs phone books and will discourage the use of this expensive information request tool.
Many companies use toll-free numbers for customers to call.
Many employees misunderstand this and give this number to family and friends. Reports will show who is receiving calls on these lines and will discourage this misuse of company resources. F P HONE B ILLS Call accounting reports can help audit your local and long distance bills for accuracy.