Office staff is located in the John Rosencrantz House. This is also where tours of the museum begin. The Hermitage offices are open from 9am to 5pm, Monday through Friday. The museum and offices are closed legal holidays and the day after Thanksgiving. The Friends of the Hermitage is committed to making its programs accessible to as many individuals as possible.
Accessibility is limited for tours and some events.
If you require special assistance, please call in advance so we may accommodate you. Reservations are not required for groups of less than 10. Groups of 10 or more are welcome by reservation . Group discounts are available.