And none of the systems are compatible. It's not that they don't work together. It's that they can't. As a result, valuable, real-time data regarding the operational whole is lost and can't be recovered. The truth is that technology and operations are the same function.
Leadership always matters, but it matters most when technology disrupts and fear kicks in.
Any fool can hand out stock options and keep his team together when the market is hot. But real leadership means keeping the team focused when fear is a force. Those leaders were, first and foremost, commanders. The ability to command is still important, but the ability to build unit cohesion among team members is what matters most. In a networked world, the edge goes to the most cohesive team.