Getting ahead of the problem The Postal Service also has spent a lot of time identifying potentially violent employees. They interview the victim, find witnesses and look over records that might shed light on the underlying trouble. That could include records relating to discipline, safety or work-related injury compensation. The group figures out how to solve the problem and later interviews the participants to see how well it worked. Just creating the 85 teams in post offices across the nation had a preventive effect, Milton said.
Employees know they have a place to go if they feel threatened.