American Express today announced the nationwide launch of Ticket TRAX, a new service for corporate customers which finds and refunds unused electronic tickets that travelers have forgotten to turn in for refunds. There's no extra work for the traveler, the travel manager or the travel office. Ticket TRAX takes care of the full refund process.
Electronic tickets offer travelers several advantages over paper tickets.
For example, no worries about misplaced tickets and no extra overnight delivery fees for last-minute reservations. However, without a paper ticket in hand after a trip, travelers often forget to turn in a ticket or trip segment that was never used. During the pilot test, American Express found that nearly two percent of all electronic tickets contain at least one refundable segment that was never used. Ticket TRAX offers companies the only full-service solution to recapturing this lost money. Unlike most other electronic ticket refund services, Ticket TRAX can research tickets as far back as 13 to 22 months, depending on the data stored by the airline.