Zero-Knowledge does reserve the right, in exceptional circumstances where extensive information has been requested and which requires excessive time and effort, to charge the same rates as are charged under the Access to Information Act of Canada, and shall so inform the data subject before completing the request. The Chief Privacy Officer will investigate all cases, conduct a review of the findings, and establish a dialogue with the individual to resolve the complaint. In cases where there are controversial issues, the CPO may establish an ad hoc committee to review the complaint, or with the permission of the individual, seek an outside mediator or consult privacy experts for independent opinions. All efforts will be made to resolve complaints internally. Training The Chief Privacy Officer is responsible for training all Zero-Knowledge staff in basic privacy awareness, this Privacy Policy, and all required procedures.
Managers are responsible to ensure that their employees obtain the necessary training.
The People Department, in collaboration with the Privacy Office, is responsible for maintaining the curriculum and delivering courses. Information packages are available on the Zero-Knowledge intranet which provide full instructions to staff in the privacy policies and procedures, as well as frequently asked questions. Breach of such policies may result in disciplinary action, including termination of employment. Forms All forms used to gather information, advise on this Policy, inform individuals of their rights, as well as access and complaint procedures are available on the Zero-Knowledge Intranet and Internet sites.