If you've tried everything and it still doesn't work, complete the following information and send it to us. The Submit Button at the bottom of the page sends your message directly to Customer Support. Describe your problem thoroughly. Include the version of your operating system. List any hardware or software you suspect might be causing problems.
Error messages are especially helpful.
Include any you've seen. When you've finished, take a few minutes, a few deep breaths and relax. A Customer Support Representative will review your e-mail and respond quickly.