Emphasis continues to be placed on providing valuable programs and services to members.
During the year under review focus group research was conducted among members and a survey was taken of awareness, usage and value of particular services. This information has provided valuable information which will inform the development of the Society's services for members. Revenue from members' services continue to improve and a more commercial approach to services and programs is achieving the results required by the Business Plan. The Council of the Law Society approved a policy during the year to broaden categories of Associate Membership to attract not only interstate lawyers but also to encourage legally qualified persons who are not currently licensed to become Associate Members. Agreement has been reached with the Law Institute of Victoria and the ACT Law Society to promote our respective associate membership programs following the advent of the National Legal Services Market.