Fortunately, the latter is the exception and not the rule. Only through advancements in technology and responsible engineering practices can injuries from human error be reduced. The elevator industry is constantly researching new design ideas and the use of technological improvements to reduce the risk of injury. However, new advances in technology do not normally affect existing elevators unless they are modernized. However, there is no substitute for passengers being aware of their surroundings.
Human beings tend to take things for granted.
Elevator and escalator operation is no exception. Equipment Malfunction Equipment malfunctions are usually those caused by little or no periodic maintenance, undetectable equipment failures and occasionally work performed by unqualified personnel. Injuries must be directly related to an elevator or escalator. Falling in front of an elevator door or slipping on the floor near an escalator does not necessarily constitute an injury accident involving the equipment. Injury accidents are those that normally occur when someone is entering or exiting an elevator or escalator.