However there are inherent risks in using open source products, such as lack of comprehensive support. We are excited to be taking the lead role in providing a Web site that allows users to deploy VNC with confidence. The site provides a wide variety of educational information and free support resources for the TridiaVNC community. Users will find the TridiaVNC software freely available for download. For those unaware of the many uses of TridiaVNC, solution scenarios describe how deploying TridiaVNC can make the user's life easier.
Links are available for the TridiaVNC source code, as well as to other open source projects.
In addition, paid support is readily available. Per incident and multi-incident support contracts may be purchased online and tech support cases may be opened and monitored via the web. This yearly subscription opens the door to all online documentation and support information. A Technical Support Knowledge Base brings problem-solving resources to users 24x7. A new Application CD is shipped quarterly to the user.