The Center's most recent activity is the development of In-School Peer Mediation Programs. Its mediation and conflict management training is recognized nationwide as excellent, as demonstrated by the United States Postal Service selecting the BBB Dispute Settlement Center to provide conflict management skills training to its managers and union stewards. Sometimes, our staff can get the facts from both parties on the phone and solve the problem informally. Both parties sign an agreement that describes the problem and submits those problems to arbitration. A hearing date, time and place is set and a trained neutral is assigned to hear the case.
Every effort is made at the hearing to work out a settlement that both parties can accept.
If these efforts fail, the neutral makes the final decision. In each case a legally binding written settlement or award is provided to the parties. Hearings and files are private. Mary Jowsey ext. 299 or Centers outside of Western New York.