You are not being angry or belligerent. You are simply asking your staff member to introduce you to a person who has more authority. In situations where you want a corrective action now, the best way to proceed is by being calm, polite but firm and making your wishes known to the person in charge. By assuming that a simple miscommunication has taken place, you do not make the funeral director feel defensive. You are giving the funeral director the opportunity to serve you as you wish to be served.
Funeral directors are very service oriented professionals.
Funeral directors know how important every detail and request is to the family they are serving. They are trained to give special attention to even the smallest details. Let your funeral director know graciously if you are not satisfied so that the funeral home staff will have the opportunity to adjust anything that is not the way you requested it. Always give the funeral service professional the opportunity to make necessary changes. Your funeral director wants to give you the service you and your family request.