Consumers with legitimate gripes can often get satisfactory results by writing a complaint letter. The letter not only serves to vent a consumer s frustration and have a problem solved, it may gain them other rewards as well. I ve gotten complimentary nights at hotels, complete refunds and coupons for free products, by clearly stating my case when I have a complaint, says Andrea Hurst, a complaint letter writer. Keep the following tips in mind the next time you are burned by a business. Before you sit down to write a complaint letter, investigate alternate methods of lodging your disapproval.
Many companies have toll-free telephone lines for consumers to discuss problems.
If your telephone call produces no results, write a letter. Ask yourself is it worth it. An effective, well-written letter takes a while to compose. I once purchased a six-pack of a grocery chain brand soda, says Hurst. It was awful tasted like carbonated water.