Wheelchairs are custom made to your pet's measurements, weight and lifestyle, such as activity level and type of terrain your pet plays on. It normally only takes us 2-3 days to build your pets wheelchair, plus shipping time. This time may vary as it is based on the number of orders to be filled. Orders are made in the order in which they are received as we feel each pet is equally important. We offer the best return policy as we know our products are well made, but not every pet may adapt or be suited to using a wheelchair.
Every pet receives the same return policy on all standard designs regardless of weight or breed.
The saddle support sling is yours to keep as is any item worn by your pet as these are items that we are unable to re-use due to the nature of their use. Due to the nature of their use , paw protector booties, saddle support slings and doggie diapers are non refundable once worn. However, if you receive an item that does not properly fit your pet due to an error on our part, call us upon receiving your order and we will gladly exchange the item for the proper size. If you have a pet with special needs, please contact us to see what we can do to help your pet. A Quad Chair will support the front and rear of the pet.