Neither side sees the other's settlement offers. Plaintiff attorneys are notified online and insurers by e-mail. Because neither side is privy to the other's terms, they aren't sacrificing their bargaining positions. This seemingly endless maneuvering and posturing adds time and expense to defense costs and the ultimate settlements insurers must pay. After signing up, each participant receives a case number and password to enter the system.
Firewalls protect system and database information.
A Travelers pilot Travelers is piloting the program in New York at five of its service centers. The product also reduces the time spent negotiating with plaintiffs' attorneys and the telephone tag that often comes into play when trying to negotiate a claim, he adds.