Well I would rather have 56k than their lack of service. Excuses, excuses and more excuses. No accountability nor quality control. Just for once I wish there was a dsl company that ran their business like it was a business. Residential dsl in a few more months will not be offered by anyone except the incumbent carriers.
Cable modem seems to be the way to go for the basic end user.
Not putting up with this type of crap. No phone calls no emails no nothing they just make you wait and wait. Now I am looking for another provider, I don't recommend this people to any one, don't make the same mistake I did. I suspect from your statement that it is not. If it is not, I can't say that I blame them for refusing to support it.