This is accomplished by comparing the line items shipped vs the line items returned to come up with a rate of rejection. If the rate of rejection improves for three consecutive months , Edge's goal will be lowered. Vendor quality is also measured in a similar manner. The rejection rates are the main topics to be discussed at monthly quality meetings attended by Executive Management and the Quality Assurance Manager . When non-conforming situations are identified , Edge's main tool for correcting the problem is Corrective and Preventive Action .
Edge uses to improve it's quality system.