Providing content on conferences, newsletters, resources and contact information, the website has extensive searchable archives. Featuring descriptions of current projects, the site also provides information on publications and events together with an extensive set of further links. Featuring announcements, details of publications, activities and services, also contains information on electronic collections.
Extensive link set is also available.
Details of certification are provided, with course descriptions and workshop calendars available. The Group provides definitions, details of current projects, and contact information. The site contains links for documents, special interest groups, and further resources. Based in the Netherlands, the site provides a discussion forum, course information, and details of the Network's publications. A forum for Customer Service and Support professionals to exchange, leverage and promote the best practices of Knowledge Management.