I vowed to never use that shop again. If asked for a recommendation to a PC repair place, you can be assured that I will never recommend it. Because they failed to follow through on their commitment to me. Had they told me originally that they could not tackle the job for a couple of days, I would have factored that into my decision of where to take the computer and might have chosen to take it elsewhere or to wait to have the work done until a time when I could afford to be without the computer for a longer period. Instead, they made a commitment to gain my business, and they lost my business for the long term when they failed to live up to that commitment.
Few things are as integral to the success of a business operation as follow- through.
The trust and confidence of the public in your institution should not be compromised by broken promises and unfinished undertakings. Failure to follow through is bad for your reputation and it's bad for your bottom line. A few years ago we advised our mortgage servicer three months in advance that we would be refinancing and suggested they file the unrecorded assignments and get the title to the property in order so they could deliver a release within the 50 day time frame under our state law. We reminded the company of the deadline again when we sent the payoff and called twice more within the two months after refinancing. Each time, we were told that a mortgage release would be on its way.