The buyer provided payment to the seller, but the seller failed to deliver the item. The buyer received the item, but the item was materially different than depicted in the seller's description. Please note that this does not extend to cases where you are simply disappointed with an item. You must wait until 30 days have passed since the time of your purchase to submit a claim. From that point, you have 30 days in which to submit your claim.
Buyers are limited to a lifetime maximum of three claims.
You must provide the required information on the Guarantee Claim Form. If you're a U.S. resident, sign in here . U.K. residents, sign in here . Residents of Germany, sign in here . Thirty days after the close of the Auction or your zShops purchase, submit a claim by completing the Guarantee Claim Form.