If he has refused to pay or continues to dodge and delay remind him of how serious the situation is and make it clear that the problem must still be resolved. Above all, be professional. Don t lose your cool, don t insult, don t threaten. Save any threats of legal action until you ve contacted the debtor several times without success and see no further options. And never threaten legal action unless you fully intend to follow through, otherwise you can be accused of harassment.
Collection calls are the bedrock of bill collecting.
It s worth spending the time to learn and use proper collection techniques. Written by a debt collector. Jim writes and sells collection manuals for effective debt collections. You may want to view the entire book or purchase it yourself if you are in the collection field. Debt Negotiations training material Don't wait for them to control the negotiations process.