HelpLine is a program which provides a comprehensive computerized information and referral service to individuals seeking assistance by linking them to the appropriate agencies providing the needed services in an effective and efficient manner. The public by empowering individuals with accurate information . HelpLine's philosophy is to facilitate the caller's access to appropriate programs at the first sign of crisis. People who have some kind of personal, health or social problem and do not know where to turn for help. Social service agencies in finding additional resources for their clients.
Accurate information enables individuals to make informed choices regarding available resources.
An integrated service delivery system will assist families at the first sign of crisis. HelpLine also assists in long-range community planning by identifying gaps, overlaps and duplication of services. In the long run, a coordinated system will save our community a substantial amount of money. The number one need reported by HelpLine callers in 1999 was assistance with utility payments. Of those, at least 837 were left with that need unmet.