If you do not receive an email then your order did not get to us. The few delays occur because when we put a product online we try to include all the appropriate accessories, not just the popular ones. Most items will ship from us, some will ship directly from our suppliers to you. You may receive two or three packages to complete a large order. There will not be any additional shipping charges because of multiple deliveries.
Expedited shipment is available.
Kindly inquire by email if you wish to receive your items faster. Personalized orders are not refundable unless the problem is our error. Please do not accept a package if it has obviously been opened or damaged. If an item is damaged when you receive it, please keep all original packaging as UPS may want to inspect it. Let us know by email about the problem.