All previously issued user codes and passwords will not work for this new support area.
Case is irrelevant in the user name - upper case and lower case are treated the same.
This must be entered exactly as provided, the case of the password DOES matter. This is a common problem with logging in to our web site as the security information never reaches our server. Some ISP systems block, or fail to allow, security information to be sent to our server. Please try a different ISP when connecting to the Internet to confirm this is the case or contact your ISP and ask them to verify that the login information is being allowed. We recommend upgrading to the latest version of your browser to eliminate any potention problems with faults in the browser.