The initiative will benefit from the existing ICT infrastructure in place. The video conferencing is also used but relatively less so in relation to the above solutions. Probably the most important aspect is availability of the company's Intranet, which is the largest Intranet in Europe. All data in BT is managed through the Intranet. Key software package is the 'virtual number solution', which seamlessly locates staff by their number.
All technology is network based and the software solutions are ubiquitous regardless of location.
Remote access into the BT network is guarded by encrypted passwords, which change every minute. Apart from the infrastructure, some organisational solutions will be availed of too, such as a virtual furniture store, whereby teleworkers can pick, order and get delivery of the furniture for their home-office electronically, and a virtual stationary office with the same arrangements. The evaluation of the teleworking initiative regularly entails using questionnaires and focus group interviews, and measuring productivity Changes, if any, have taken place since the scheme started Initially, teleworking in BT was launched with the aim of reducing operating costs. However, the focus has shifted now, with cost still the primary driver but a greater appreciation of facilitating the demand for teleworking arrangement from employees. Some of the innovative aspects of teleworking in BT relate to the network support.