Circulation statistics are down. Requests for library instruction are up. Library systems used to be for life, now new systems are introduced all the time, and users don't ask for help in using them. There are also more restrictions on whom we may serve, due to the contracts we sign. Electronic collections are limited to specific patrons, and we are contractually bound not to allow anyone else access to those collections.
Librarians have four roles which conflict with giving users what they want.
The librarian as teacher, which means teaching them to fish, instead of giving them the fish. Whereas students want the fish. The librarian as quality controller, selecting useful and reputable information. Students can get tons of non-reputable information on the web. The librarian as protector, with a mission to keep the book on the shelf.