Customer travels outside of their home country and experiences a problem.
Requesting Service Customer should always attempt to call their home country call center to initiate service. The home call center will perform problem diagnosis, and if repair is needed, will arrange for service by contacting the Dell call center in the country where the customer is located. The Dell call center where customer is located will contact the customer and arrange for service. Once service is complete, the call center will forward call information to the customer's home call center for call closure. International Support Queue.