The quality of bureaucrats at Northeastern is pretty good. They know their job, and they're more flexible than they're thought to be. It runs pretty well, as well and maybe better than Harvard, better than Westinghouse, and at least as well as I ran Harbridge House. Good isn't perfect. Baker says bureaucrats in general could be more willing to revisit routines to see if they should be changed.
Holism is the way of the future.
It's a tough administrative question. Sometimes the frontline people can't assess when a situation is out of control because they lack training. We need some restructuring, a systems person. People in the university are trying to put on Band-Aids, but they aren't having any effect. We need to look at the big picture.