They process Applications for Social Security Numbers, provide general information on all programs, process changes to the records of those drawing benefits, assist with earnings problems, process Medicare enrollments, provide information on referrals to other programs which may assist you and much more. The claims representatives are the interviewers you would speak to when initially applying for any type of benefit. They also provide assistance throughout the appeals process. Decisions needing a medical determination are completed by our medical staff who are located in Springfield, IL, at the Illinois Disability Determination Services. Issues of a very complex nature are also handled by our claims representatives.
Appointments are available for a variety of services.
We encourage all of you who are filing for benefits for the first time to schedule an appointment. We have found this to be an efficient and convenient way to transact this type of business. Our busiest days are Mondays and Fridays and the first week of each month. Avoiding these periods may lessen your waiting time. If you have an appointment, let the service representative who is working the front desk know as soon as you arrive.