Availability is core discipline for any large-scale Web site.
Thanks to our Single IP solution and Microsoft Windows 2000 Advanced Server, responsiveness has never been better and users are automatically routed to an available server when one or more machines are down for maintenance or debugging. But, as with any large data center, there are millions of daily server events to wade through, and issues do crop up that require support. That's what this team monitors and manages. The operations center features an array of desks situated in front of several large screens surrounded by smaller monitors. Information about those daily events, generated by a combination of customer help tickets and server messages, trickles across the displays.