Tracy Barngrover Niebaum opened and conducted the meeting. Larry Wilson from DISC was first on the agenda to discuss the Customer Service Bureau. This part of DISC was formed a year and a half ago as part of a KQM initiative. It gives customers one central location to go with problems. There are two designated trainers.
Computer training takes up about two weeks per month.
Windows 3.1 is the operating system and they are on the Internet. The training group is responsible for the Internet server and Intranet. They are working on putting services status on the Internet. Five members of the bureau are designated as LAN Administrators. They also support other agencies as time allows.