Customers demand guarantees from the provider for the network services they purchase.
The provider is responsible for the implementation of the promises made in the SLA into a network service, which can be difficult because the SLA is not very technically oriented, otherwise the customer can not understand it. This means that there can be a gap between what is written in the SLA and what is possible with the service provisioning process, configuring the network parameters. This assignment contains two parts. The service provisioning can be done automatically, in other words the conversion of the SLA into the policies. The second part of the assignment is to investigate how to manage the network from a SLA viewpoint instead of managing the network parameters.