These disciplines are investigating how to incorporate intelligence into computer systems and how to make computer algorithms learn by experience. The result is a line of products being able to map and distribute knowledge in a unique way, enabling our customers to provide their customers, partners and employees with advice, decision support, and self-service solutions on even the most complex and complicated problems. In order to map the knowledge required for a given business process within an organisation, it is important that the system can acquire both explicit and tacit knowledge.
Explicit knowledge is knowledge that can be articulated or communicated in writing.
An example of explicit knowledge is a business policy, stating clearly how a given situation should be tackled. Besides explicit knowledge, business processes can also include the intangible form of knowledge present in the minds of employees - tacit knowledge. Due to the tacit nature, such knowledge cannot be expressed explicit, but it can be transferred between individuals in a learning process. An example of tacit knowledge is the mental model that provides a stock-dealer with intuition. Although tacit knowledge cannot be expressed explicit, it can participate in the process of generating new, possible explicit, knowledge.