When members expressed a curiosity about the preparation of fresh fish, Hav created a cooking school. Before he hires kitchen staff for Winchester Country Club, Executive chef Grandon reminds prospective employees they will see the same faces several times a week. A walk across the lobby can be a dangerous thing. Since members are repeat customers, the need to dazzle is imperative. Every year I need to wow them.
Every year there's an unwritten competition among the staff to dream up the neatest idea.
Kids are a priority at Carlisle Country Club. Children of new members attend a special orientation class. The club's living room is stocked with crayons and all artwork goes on display for a few days at the dining room hostess podium. Creating family activities such as camp-outs by the pool is the idea of club Manager Kurtas. The father of five also wrote the children's menu in kids language.