Follow up on comments made, analyze them, draw a chart, correct and improve where needed. Keep a customer database. Seeing our operation from the customer's perspective and encouraging our employees to do so will not only lay the course for a successful business, but guide us in planning our company policies, procedures, and employee training. It will lead to shared objectives among customers, employees and ourselves. Today's customers want a say in the way a business is run.
Customers see a business as being there to provide for and service their needs.
While you are here you may enjoy reading the famous speech of the late Mr. James Lavenson, former President and Chief Executive Officer of the Plaza Hotel in New York City. A perfect example of true leadership and marketing creativity. He shows how effective communication, employee training, motivation and reward go beyond the achievement of business objectives. She creates job, training and evaluation tools, and custom-tailored solutions to people management problems. You Friend Tell me how to add a referral form to my site.