Re-engineering is a major result of an integrated product. Functional advise and support is critical to the process. WEB access is a really important component. Vendors are in the process of developing products. Tailoring the product is important to maintaining the specific services of the institution.
Data warehousing reduces the load by moving it to somewhere else.
Supports the decision making process of the users, so it is not necessary for the data to be real time. Everyone is dealing with mixed environments on campus. It is important to define the functional needs. FTE does not apply to supporting projects anymore. Collaboration between the users and the technical staff is increasing.