I think they had always wanted to, but the norm had been to always be too busy to stop and help. This culminated in Heartland Hospital being featured in a major ad for IBM during a Super Bowl. You can imagine the excitement. As is my nature, I've really mucked things up. In the final analysis, there is only one conclusion we can make.
Leadership is tricky stuff.
We have come a long way in the areas of participation and empowerment and we are mostly better for it. But at times, what passes for hands-off, looks more like uninvolved and not caring. At other times hands-on is just plain old dictatorial control. That's not easy, but that's the job of a true leader. Copyright 2000 Cahners Business Information , A Division of Reed Elsevier, Inc.