Buckman offers no special incentives for participation. Eighteen months ago Judy Lewis began looking for ways to get more value from PPO's uniquely broad knowledge of the company. H-P is now setting up web servers to put this information online. Every internal consulting engagement is a potential source of war stories, best practices, or other knowledge. A manager thinking about outsourcing manufacturing can learn how others have done it and, more important, who has done it.
Human capital begets structural intellectual capital, which begets human capital.
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