If the decision is made to purchase a hearing aid, it is important that the hearing aid dealer you are working with is a licensed professional. No person, including an audiologist or physician, may deal in hearing aids or represent that they deal in hearing aids unless they hold a valid hearing aid dealers license issued by the State of Oregon. Before signing any purchase agreement , make sure that you read it carefully and understand the terms of the agreement. The back page of the purchase agreement contains information on recession and refund rights , and how to file a complaint. Make sure all claims and agreements are in writing before signing any purchase agreement.
Consumers have the right to rescind a purchase agreement under certain conditions.
It is important that this policy is discussed with the hearing aid dealer, and understood by the customer, before signing the purchase agreement. If a customer experiences problems with a hearing aid, it is important to first contact the hearing aid dealer that the device was purchased from. You may file a complaint with the Health Licensing Office.