Information searching behaviour is associated with a diverse range of disciplines and problem areas.
The process begins in some perceived need for information which is followed by information searching either alone or with help from an intermediary. This study focuses on the interactions which take place between the information searcher, human intermediary and information retrieval system during three stages of the search process. The study involved qualitative analysis of interview transcripts and on-line search results together with a quantitative analysis of questionnaire results. The study carried out an analysis of the search process and categorised the interactions which took place. A number of different types of interactions were identified.