This step towards independence has caused problems with the Ministry of Social Services, and the couple is currently involved in an appeal process - something else to add to their rather full lives. With a passion to increase society's accessibility to people with disabilities, Glenda created Soaring Eagle Communications which specializes in accessible online communications, making it possible for everyone to use the Web - regardless of abilities or technology used. It is a concept that is slowly catching on as businesses realize the benefits of implementing accessible web design strategies. By implementing such strategies, designers increase their sites' availability to people with and without disabilities alike. For example, text captions on video clips not only benefit people with hearing impairments, but also those having difficulties understanding a particular accent and people in situations where sound tracks would disturb others or who are in a noisy environment.
Captions also allow search capabilities.
In her electronic newsletter Morsels from the Eagle's Nest, which she uses for promoting her services, Glenda explained how devices developed to help people with disabilities have gained widespread use among the general population. And, in 1808, Pellegrino Turri invented the typewriting device to help his blind lover Countess Carolina Fantobi write letters to him. Accessible web design is guaranteed to catch on the same way, especially with recent changes in legislation. For now, because the concept is so new, she finds that she has to do a fair bit of subtle disability awareness training before she can begin selling her services. Specializing in software and hardware support by phone, he has knack for analyzing computer problems and explaining how to overcome the glitches.