Mr. Burke pressed Bell in early January to give him its database file so he and county staff could revise it. He since has finished about a third of the updates. They said they weren't in the business of keeping our records updated. For a long time, they just refused. Bell Atlantic agreed to provide the database after a phone customer and Rappahannock officials showed documentation that the company failed to update an address file after six months of requests, Mr. Burke said.
Customers change their telephone numbers.
Dispatch center files an update. We value the privacy of our customers and we'll go to great lengths to protect it. We just don't arbitrarily give out that information. Still, dispatchers double-check the address with the caller. That's the purpose of asking where before what.