ALL parcels sent at addressees risk. Be SURE you understand this condition. No limit on CanPar. In Canada and few US states. Street address, phone number needed.
Losses are quite rare.
Your letter, dated no less than 30 days from invoice date, MUST give our invoice number and date of shipment. We will apply for you and payment should be sent directly to you after investigation by carrier. Otherwise, tell us 'DNS' - Do Not Substitute. No Cash Refunds. Only authorized exchanges accepted.