New training packages, including leadership training and management training, were introduced. Training also included secondments to other organisations and external training courses where staff could meet their opposite numbers from a range of other organisations. These are not just paper exercises - the whole top management has to be committed. Once you launch a programme of change and start to communicate with your staff and encourage them to feel you want to know what they think, managers at a high level must be prepared to listen - you musn't be annoyed with people who then question you. These sorts of programmes are not once and for all.
Leaders have to be aware that they are already old-fashioned when they get to the top.
They must keep listening and moving on.