A credible process has three characteristics. The process is inclusive. All citizens and special interests have to have access to the planning discussion through outreach strategies that include all groups on both sides of critical issues. The process is informed. Because values are intrinsically emotion-laden, they must be discussed openly and directly.
Factual information regarding central issues is critical.
The process is open and visible. Participants need to see their input documented and reflected in the outcome of the design process. Informing Community Discussion Whether the issue relates to community character, traffic patterns, demographics, historical sites or fiscal matters, information is essential. Emotion can only be tamed by information which allows participants to develop a clearer understanding of the critical issues, design options and potential outcomes of various planning futures. Documenting the Results Architects must help communities document public values, ideas and decisions.