During a live customer interaction session, service representatives can push specific Web pages, sales brochures or spec-sheets directly to the customer's screen, including links to specific threaded discussion entries or external URLs. Web Pull and Web Remote Control provides access to your customer's PC as needed. Personalized Portals provide a personalized view of information over the Web based on the requirements of the consumer. Thus customers, customer service representatives, and managers have immediate access to the information they are most interested in through an interface that best supports them. Empower your customers by providing convenient self-serve access to the information they need, when they need it.
Lowers support costs by reducing call time and the number of on-site service calls.
Using Web remote control to answer questions and resolve problems, assists customers instantly. Improves customer satisfaction by using the Web to supplement traditional call centers. Customer service representatives can field more inquiries efficiently, while delivering a higher level of service. Reduces the cost to grow your business by enabling you to support a growing customer base without increasing staff. Human Touch analyzes incoming messages and composes personalized answers that are either automatically dispatched or queued for a customer service representative's consideration.