The technical difficulties with our telephone system have not been resolved. The technical problems with our telephone system have reoccurred. Multiple resources continue to work to correct the problem. Providers attempting to contact our Customer Service Unit will not reach a representative. EDI submitters attempting to reach the EDI Helpdesk will also not reach a representative.
Electronic submitters can continue to submit as usual.
Payment of claims already adjudicated will not be affected or delayed. The technical problems with our telephone system have not been completely resolved. Multiple resources continue to work to correct the problem. Providers attempting to contact our customer service lines presently will not be able to reach a representative. We apologize for any inconvenience and appreciate your patience.