Incumbent has contact primarily with police officers, other City employees and the general public. Effective handling of contacts is required as employee is expected to deal effectively and courteously with the public. Incumbent is responsible for ensuring the confidentiality of police files and activities. Employee is required to use good judgment in handling documents and correspondence of a confidential nature and in dealing with the public. Incumbent is accountable for the quality of work performed.
Incumbent is required to work shifts and rotate among different work assignments.
Work may often involve stressful situations in dealing with negative and antagonistic individuals. Ability to prepare and maintain accurate records. Ability to establish and maintain effective working relationships with others. Ability to communicate effectively, orally and in writing. Ability to use discretion and good judgment in handling sensitive and confidential information.