Students want full amount of loan borrowed and want the origination fees waived. They do not understand why they are receiving less that what they were awarded. GAPS system never up. Put in information but doesn't get confirmation. System goes down in the middle of transaction.
Computer system is user friendly to students.
DL Reconciliation acknowledgments are not coming back timely, resulting in a lot of error messages at the school. School transfers- take too much time for the new school to draw money in Pell because old school is still listed. Pell payment overaward dollars is not a valid amount. Students are told they cannot consolidate Perkins loans by customer service representatives. Some students want to consolidate even though their Perkins interest rate is lower.