The advent of the voice-mail system seems to be a universal excuse for people in organizations not to answer their telephones, or have the courtesy to return calls made to them. No one I know ever grew up claiming to want to be in sales. Everyone wanted to be a doctor, lawyer, teacher, whatever. Yet most businesses succeed or fail based on their ability to provide goods and services to customers at a reasonable price. Funny word, selling.
Every business HAS to do it, but no one in business wants to.
Not too many people have a desire to learn anything about selling, yet their livelihood, their homes, the food on their tables and the clothes on their backs, depends on it. I have yet to figure out why so many people start a business when they have no desire to sell, or how to learn how to sell. Yet, the number one reason that businesses fail is the lack of sales. Learn how to sell. And keep learning.