Information in KOL's databases ranges from consultants' r sum s to knowledge documents indexed by industry and by topics, such as best practices, benchmarking studies, marketing reports and performance data.
Employees can also access bulletin boards, discussion forums and training courses.
Buckman Laboratories International, headquartered in Memphis, TN, USA, is one of the leading innovators in the use of intranets for knowledge sharing. In March 1992, Buckman Laboratories established a new corporate group the Knowledge Transfer Department and created a global electronic network called K'Netix tm to foster a customer-focused company culture based on sharing knowledge. Chairman and CEO Bob Buckman believes that company sales are directly proportional to the number and quality of the sales professionals servicing customers. K'Netix tm is seen as a means of unleashing a powerful decentralizing force which focuses employees' attention on the needs of customers and front-line sales and service staff. Originally started on the CompuServe system, K'Netix tm now is a corporate intranet consisting of e-mail, seven 'forums' files of company knowledge and databases of 'fluid' knowledge.