BBB members are also identified online with participants in special programs identified as such. In other cases people contact the BBB to obtain a list of members in a particular industry category. When the normal conciliation efforts have been exhausted, BBB members can have customer disputes resolved through arbitration services. BBB Arbitration Arbitration is a method wherein the parties have been unable to resolve their differences and have agreed to seek a third party decision. BBB Arbitrators are neutral and hearings are confidential.
Decisions are legally binding.
Members who participate Member ID Program can use a specially designed logo for use in advertising and promotional material. Members who participate in the BBBOnline program can utilize the BBBOnline seal on their web site. These programs are available for members only. Sponsorships BBB members can gain added value image advertising through our 24 hour Voice Response System. The VRS reaches hundreds each day.