The course reviews the requirements of quality assurance systems and how to design these systems. Extensive use of spreadsheet software will also be utilized. Interpersonal skills development is emphasized focusing on active listening skills and the principles of supportive communication. Emphasis is placed on skill development in conflict management, stress management, creative problem solv-ing and interpersonal communication. BSAD 61.150 and MATH 13.105.
Major emphasis is placed on the importance of personal values and business ethics.
Topics covered will be all the varied activities necessary in planning, organizing, directing, and controlling a small business operation. The emphasis is on the development of a service system, formulation of service goals. Excellent customer service approaches used by the Fortune 500 companies are explored. Consumer motivation and behavior are discussed in relation to social class, reference groups, demographics, psychographics, and exposure to the various types of information sources.