Require complete portability with all pre-need purchases. Consumers should not be penalized because they move. The industry needs to put a disclaimer on all sales of wood caskets informing the consumer of the strengths and weaknesses of wood caskets. Your committee needs to find a way to allow more competition in casket sales. The laws that allow only funeral directors to sell funeral goods and services need to be overturned or legislation passed that would make such anti-competitive laws illegal.
Legislation needs to be passed eliminating the non-declinable service fee.
All services should be itemized and the consumer should have the right to pick which ones are right for their situation. Funeral homes should be required to have a representative line of caskets. All price ranges should be available and consumers need to be made aware that any casket is available within 24 hours. All cremation customers should receive a notification stating the facts about what is required for cremation. This should specifically state that neither embalming nor an outside container is required for cremation.