This means that their customers who don't already know their vocabulary can find answers to their questions. I tried it out and got reasonable responses to even the most convoluted requests. Network Solutions has made a wise decision in implementing AskJeeves technology to handle their knowledgebase and customer service. A high number of support requests for the same information from a customer base that varies widely in technical savvy warrant such a solution. The fact that they don't have much to cross-sell their returning customers indicates that a knowledgebase solution is the way to go.
Competition works just as economists predict.
Competition has spurred the rest of us to provide better, faster sites, and more comprehensive and accurate columns. It's about time that the registrar of our domain names has to live or die by the same economic laws that motivate the rest of us. Text Related Links ECommerce Webopedia Search our new encyclopedia and navigate the seas of ecommerce jargon. Discussion List Interact with other ecommerce professionals. If you have any comments or suggestions on this site, please feel free to send an email to ECommerce Guide's Managing Editor .