When the normal conciliation efforts have been exhausted, BBB members can have customer disputes resolved through mediation or arbitration services. BBB Mediation Mediation is a method where a neutral mediator facilitates the parties involved to participate in their own resolution. The parties involved are empowered to come to their own resolution through proven communication methods. BBB Arbitration Arbitration is a method wherein the parties have been unable to resolve their differences and have agreed to seek a third party decision. BBB Arbitrators are neutral and hearings are confidential.
Decisions are legally binding.
The Idaho Manufactured Housing Association contract with Idaho BBB s provides dispute resolution services at reduced costs between members of IMHA who choose to participate in BBB dispute resolution and their customers. In addition, members can use the BBB Arbitration Clause in their customer contracts. BBB arbitration is a great way to retain valuable customers, cut legal costs and is a valid alternative to court. The BBB ordinarily handles customer complaints through a procedure that requires written responses and works with the business and it s customers via documentation through the mail. In Customer Connection, a skilled Bureau staff person to expedite the resolution process by verbal conciliation between the business, customer and the BBB, can handle issues personally.