We want you to be satisfied with your purchases. If you purchase the wrong item, or dropped a course and no longer need a textbook, or are dissatisfied with a purchase, we want to give you a refund or exchange. Defective software will be exchanged or refunded, depending on the manufacturer's guarantee.
All refunds are payable in the same manner as the original purchase.
If you paid by credit card, Tulane Debit card, or Tulane accounts receivable, we will immediately credit the appropriate account. Make your return within the proper time frame. Present your original sales receipt. Your sales receipt allows us to verify when and where your purchase was made. We also require a picture I.D. in order to receive a refund.