Keep people informed. Keep your employees, customers, vendors, and any other affected parties informed. Answer the phone. Always answer within two rings. Return phone messages promptly, no matter who called bill collectors, insurance salespersons, stock brokers.
Every call is a potential customer or resource.
Do learn to say no gently if you don t want to participate. Perform to goals. Discipline your organization to perform to goals being busy is not enough nor is it a measure of success. Be a facilitator not a dictator. A facilitator provides an environment where individuals can speak their expectations and concerns in such a way that they can be shared by the group.