The Standard for Internet Commerce addresses a comprehensive set of issues that directly impact the online consumer's experience, including customer service, privacy, security, provision of warranty and product support information, disclosure of refund, cancellation and refund policies. The alliance developing the Commerce Standard, the Council for Internet Commerce, includes top e-merchants, IT vendors, analysts, consumer and community advocates, journalists and academics and has support from government officials internationally including United States Secretary of Commerce William M. Daley. Today we launch a new model for better serving consumers worldwide and for advancing the information society. We encourage all stakeholders to participate and use the Commerce Standard as a foundation for their work in the new, networked economy. The Standard for Internet Commerce is expected to play a key role in this extraordinary industry growth by stimulating better online service and increasing customer satisfaction and confidence.
Internet users deserve fair, reliable service.
The Standard for Internet Commerce creates a benchmark that consumers and vendors alike can use. The Standard for Internet Commerce is important because it puts the customer first. The Standard for Internet Commerce is being developed with the kind of thoughtful, substantive discussion and participation of top global thinkers that we have found produces extraordinary results. It will make a great contribution to advancing global Internet commerce. The deadline for comments and votes on the first draft is September 13.