They know how to correct the problem. I guess that's the thing that ticks me off. The culprit turned out to be new network equipment that the company had just installed in his neighborhood. That equipment no longer supported his high-speed modem. But switching to ISDN, a troubled technology, would effectively triple his monthly phone costs.
Consumer advocates say it's time for a change.
Some say the Bells are behaving like monopolies. Others are taking a more collaborative approach. Send it . Use this version. E-mail this to a friend.