Don't ignore the human side of trust. How to do it At a recent government seminar, a knowledge management guru affirmed that the locus of knowledge was people, not electronic or paper documents. But, just as in business you have to spend money to make money, so in knowledge management you have to give information to get informed consent. THAT takes trust, which is the bridge between WHAT has to be done, and HOW to do it. Linden gives a hands-on guide to implementing organizational change.
Leaders have very few ways to convince employees that a change is for real.
One of those ways is to commit large amounts of their own time and energy. The first requirement is a TEAM, and Linden's Part 1 explains who should be involved, and what they should do. This book is a complete game-plan for the management of process improvement in a government setting. Any attempt to short-circuit these steps is a recipe for failure. The reason for that is simple enough.