We do not save any Internet setup information or files pertaining to your account after cancellation. We will send all uncollected past due balances to a collection agency. If you choose to pay all back charges on your account, you may request to be considered for new service. Upon receipt of payment, the billing department supervisor must approve your account status before new services will be assigned to you. I signed up for service, but I never use it and do not wish to be charged.
Internet service is the same as cable TV service.
Whether you use it or not, you still pay for it. If you sign up for services, we are not responsible for making sure that you use it. That fact that we have set aside resources to service your account requires payment for those services. Accounts may be cancelled through written notice only. If you speak to someone over the telephone to cancel service, it is not valid.