The application prototype can be developed and refined to different scenarios for different government agencies because the underlying technologies and common business objects can be re-used with minor customizations. The application prototype was built using the whole range of Microsoft software, from the BackOffice suite of powerful operating system and servers, the Office 2000 family of productivity tools, to the Visual Studio suite of application development tools. The application is internet enabled and can be viewed using a browser. Ng elaborated that Knowledge Management is one of the three components of an organisation's digital nervous system. The other two components are business operations and e-commerce.
Information is only the first step.
The ultimate determinant of building a competitive advantage is the ability to take information and transform it into useful knowledge that can be quickly applied to solve problems and respond to customer or citizen needs, Ng said. The key to creating a knowledge organisation is a digital nervous system, a technology infrastructure comprising hardware and software that acts as a corporate, digital equivalent of the human nervous system. Properly deployed, PC technology and a solid complete infrastructure establish the basis for effective knowledge management improving efficiency and enhancing communication between organisation and customer or citizen, he said. Over two months, specialists from Microsoft partnered with a team of Multimedia University students to research, develop and test the application prototype in preparedness for the Multimedia University Web-Shaper Exhibition. All rights reserved.