After the initial hype, managers are now waking up to the reality that there is a downside to instant communication. Everyone knows the story about the e-mail that went wrong. A leading London law firm found itself at the centre of a storm when an account of the sex lives of a couple of its employees were laid out for the world to see in e-mail. One of the problems about e-mail is the temptation to be casual and to forget it s a public forum. Employees run the risk of involving their firms in an action for infringement of copyright they need to be aware that it is now common for people to have copyright.
Electronic communications offer great openings for forgers and for commercial opportunists.
Breach of confidentiality is a constant problem. Numerous cases have arisen where people are sacked because they pressed the wrong button and sent a mail to the wrong person. All rights reserved.