If they provide reports, check their reports to make sure there are no disruptions in service. The data doesn t lie. 24 x 7 operations are a full time job. A firm that is focused on web design or web hosting is not focused on online monitoring. Additionally, an online monitoring company should be unbiased and therefore, not affiliated with an ISP or Host Provider.
Customer service is paramount when problems arise.
This may not seem important until your site experiences problems and you need help using the reports to debug the problems. If this is in fact all working, then the site is delivering a good user experience . A robust engine is designed to look for errors in any one of these areas and identify communication errors at ISP s and hosts. Don t let your test be the first time you have a critical outage. This is not the time to find out your online monitoring service is not working.