Emphasize Harmony . Using this method a manager should emphasize the harmony and spirit that would be present if the conflict were resolved. In other words focus on the positive things that would result if a solution was agreed upon. Clarify the Cultural Influences . Managers should talk to his or her employees privately about differences in cultural styles.
Every employee is unique and has their own way of doing things.
As managers it is important to help his or her employees respect these differences. Work with Informal Leaders . Maybe a manger may need to get help from respected members of each party's culture or group. This may be most beneficial when two groups are having a conflict. The respected members of each group may have advice for bringing two conflicting groups together.