The Office of Behavioral Health Services regularly monitors Grantees. There are three types of monitoring activities representing accountability.
Fiscal accountability is provided through routine review and auditing of invoices.
Grantees must submit invoices in a timely manner, consistent with the Grantee's annual budget. Fiscal accountability is also provided through review and approval of Grantee annual audits. The Office will establish Quality Program Review Teams composed of OBHS staff, providers, consumers, and family members of consumers to review programs provided by Grantees. In addition to these monitoring activities, the Grant Agreement between providers and the Department requires Grantee cooperation with consumer and family organizations in conducting and reporting satisfaction surveys. These surveys provide Grantees with information on the extent to which consumers of services are satisfied with services provided.