19.6 KB Canadians use banks very differently today than they did just 20 years ago. Canadian travellers enjoy easy and immediate access to funds through many ABMs abroad. Customers use banks to process transactions, not just as a place to store money. Canadian consumers are demanding convenient service and are among the most agressive adopters of electronic banking technology in the world.
Banks charge fees for the services they provide to customers.
Service fees are based on the principle that customers should pay a reasonable fee for the services they use, and customers should not subsidize services they don't use. Banks charge fees for the services they provide to customers. Service fees are based on the principle that customers should pay a reasonable fee for the services they use, and customers should not subsidize services they don't use. In 1999, Canadian banks invested approximately 2.8 billion dollars in the development of new technology. Service fees are levied on a user-pay basis.