Few concepts are more difficult to define than quality.
To rephrase an old saying, we can't define quality, but we know it when we see it. And we darn well know when it's absent. But those days are over. Just to get it up front, the Corps defines quality products and services as those that meet or exceed clients' stated and implied expectations. The quality management philosophy is to do the right things, the right way, for the right reasons, and to constantly strive for improvement.