I have good problem solving skills. If they have general academic questions that I can t answer, I can usually refer them to the proper source on campus where they can have their questions answered. I was able to refer them to the career center. I organized a tour of the career center so the entire cluster could get a better idea of what resources they have there. On another occasion I helped a LIFE member schedule a meeting with her academic advisor after she expressed concern regarding her choice of specialization within her major.
Experience is a big one.
I think I m very open-minded. Our cluster is all female students and they know to come and talk to me if they are having problems. I also keep up to date on-campus events. I was also a campus tour guide, so I know where a lot of on campus resources are located. I m pretty good at answering them.