The centers mainly target customers that require on-site services and may include comprehensive technical account management, through which Microsoft assigns a contact person to monitor the client's account. Certified support centers have copies of all Microsoft software. The company was selling Compaq hardware and clients requested software installations. Global Brands charges LE 350 for the first hour of support and LE 250 per additional hour. That's how they ended up coming to us.
Clients usually have to have their own experiences first.
They have to feel how expensive it is on an hourly basis to have us come in and help. Then they will look at what a yearly contract costs. It can provide support for a fixed amount of hours or offer it unlimited at a higher cost. It is not enough for someone to have a manual anymore. Without technical support a company may lose income and time.