Create an inventory of student skill sets expected of Duke students for computer use. Finding qualified IT support staff for Duke. Inventory of IT skills needed. There's a gap between need and what's available. Train and support for users should be at a university level.
Instructional technology is also a university-wide issue.
The content is in the schools, but the overall vision of where we're going needs to be larger. We need a robust, reliable, dependable network. Downtime, even an hour, hurts, because we are increasingly reliant on the network. IT training and staffing. Coordination on a larger scale, especially for enterprise-wide systems, and it should begin much earlier in the process for local teams that will be affected.