Other AMA research found that nearly half of 483 managers surveyed were disturbed by the poor communication coming from the executive ranks. According to a survey released in June 1998 by the University of North Carolina's Kenan-Flagler School of Business, workplace rudeness or incivility can hurt commitment, productivity, morale and the bottom line. Almost half said they contemplated quitting their job, while 12 percent actually quit. Research from the Center for Applied Management at SUNY New Paltz revealed that workplace aggression rises in the face of reduced budgets, increased workplace diversity, management changes, pay cuts, computerized performance minitoring, increased use of contractors or part-time employees, reorganizations, etc. The survey, developed by OfficeTeam of Menlo Park, asked 150 executives from large companies to estimate how much time is wasted, and the mean response was 14 percent.
Friction decreases productivity in all areas.
Other studies have linked even higher percentages of absenteeism, turnover or decreased productivity to poor managerial skills and miscommunications between employees or employees and their supervisors. Forty percent of those managers said most employees do not believe they can make a contribution to their company's success, revealing a gap between management expectations and employee perceptions. According to a report in The Wall Street Journal , two recent surveys underscore merger failings. According to a survey by the Philadelphia firm, The Hay Group, 75-percent of the 65 organizations surveyed said they failed to place employees in the right roles in the six months following the mergers. According to Right Management Consultants, more than two-thirds of businesses polled admitted that they've not successfully merged cultures.