Rental car agencies provide driving directions to local destina tions on video terminals with full-color maps of selected destination areas. The kiosks are already tapped an average of 60,000 times a month. People of all ages participate. Children, adults, and the elderly are encouraged to use displays, ask questions, and retrieve available information. Interactive displays in public places allow an agency to reach people who otherwise would not participate in transportation processes.
Interactive displays reach people at a variety of education or computer-literacy levels.
Physical and program designs should encourage broad use, since children and some disabled people may not be able to reach or use equipment. Designs should facilitate ease of operation to encourage people without computer experience to interact with the program. The Arizona Supreme Court has developed interactive displays, called Quickcourt terminals, to assist people in understanding how to navigate through the judicial system. Key words and numbers flash in synchronization with the narration to assist users with poor reading skills. In the first year of operation, almost 24,000 Quickcourt transactions were conducted, and only a handful of users had to seek further help.