Due to its expanding infrastructure and the industry's revolutionary changes, First Energy Corporation needed to develop a Web-based billing system to enhance customer service and reduce cost.
Customers receive monthly e-mail notification when their bills are ready.
They can then examine current detail and history, select payment options and link to a multifaceted online service center. The company's expanding infrastructure, responsibility and revenue required the focused energies of both the business and information technology divisions of FirstEnergy. In strategy sessions with professionals from IBM Global Services, FirstEnergy prepared to integrate an e-business channel into its services. We wanted to give them the most convenient and easiest way to interact with us. IBM presented the issues and launched the concept of e-business.