With RequestCenter , when service level agreement metrics are not reached, corrective actions can be scheduled to occur automatically. Requests can be escalated when overdue or specific issue resolution procedures can be triggered once grace periods lapse. External dictionaries provide access to data in SQL tables outside of the system. When declared, they become available for use in other parts of the system. Descriptions of cubicle types, partition styles and colors, part numbers, etc.
Internal dictionaries can be custom built to provide access to data used only within the system.
The key is to better manage your assets if you have them or to create assets if you don't. Reduce ordering errors by creating smart forms Ordering a pencil is very simple. Requisitioning a DSL line or setting up an employee is not. The more complex the product, the more specific the requisition needs to be. Service Designer allows you to create easyto-fill forms right inside your web browser.