Even with everyone working, the company still was missing deadlines. Adding insult to injury, Verizon and the other telephone companies wouldn't show up at all some days. That not only wastes your time if you're the one waiting for the line, but it also wastes money and good will when you're delivering ISP services over that line to a customer. Well, more and better-trained technicians would be a big help. If it's not on their technology checklist, they know as little about data lines as I do about biotech stocks.
Honest delivery dates.
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