In 2000, we were pleased to continue to elevate services and benefits for survivors up to the same level as our services to members. We also quickly implemented new legislation that let us reinstate benefits to remarried survivors.
Health care continues to be a major area of attention.
For 2001, we must turn our attention to what is driving this rapid increase in health care expenses. At the end of this program, members should expect correct and current annual service credit and benefit statements and quicker processing when they apply for benefits. Members who come to Columbus will see an expanded member service and reception area on the ground floor of our headquarters. Staff members involved in this new program are currently involved in extensive training and will most likely hit the road late next year. With your help and support, I am confident that 2001 will continue the momentum to serve you better each and every year.