This will ring the Technical Support phone and announce that there is a message waiting. The standard support line's hours of availability are 9am to 5pm Monday through Friday Pacific time. Kinecta Technical Support will respond between the hours of 9am and 5pm Monday through Friday Pacific time. All customers have access to Kinecta's present helpdesk solution. Customers can log into it their account and send trouble-tickets to Kinecta Technical Support, which can reply through SupportBank.
Customers can check the status of their tickets anytime.
Technical Support also uses this database to log customer calls and track their issues. These plans do not apply to API or Transformations consulting. These plans also do not cover onsite consultations, which should be arranged through the Program Manager for the account, and the Applications Management group. Subscriber Support Content Providers have the option of outsourcing their Subscriber support to Kinecta. If the Content Provider contracts for Subscriber support, they cannot buy a support plan that offers less coverage than the plan they choose for their Subscribers.