In this environment, even if you have a great product or service today, there is no such thing as steady state. Use the 3 C's to help assure your future success. Companies and their employees are coping with more and more in real time. E-mail and faxes have replaced letters and telephone tag. Mergers, acquisitions, strategic alliances and partnering have left most employees wondering who's on first.
Empowerment is an overused word and an underused process.
It does not come from a wand you wave over your firm, or from a memo you write. It cannot result from the systems, and command and control structures that exist in many organizations. Empowerment doesn t happen because you wish it to be so. But, management can help employees understand they have the power to affect results. When humor is part of your culture, employees approach work with enthusiasm.