Capital improvements are also made in accordance with a five-year plan, such as the upgrade and improvement of certain bathroom facilities for the mobility impaired. Notices include the tenant's interview date, and include a list of required recertification documents. At the interview, information regarding income, assets, family composition and allowances is obtained, and certain recertification forms and documents are signed. Tenants are notified of any increases in rent resulting from recertification at least 30 days prior to the effective date of the increase. The Resident Handbook also includes this Tenant Selection Policy, a Lease Guide, the Pet Rules, and a Resident Security Checklist.
Management meets informally with aggrieved residents to listen to the grievances.
If grievances are simple misunderstandings which can be resolved immediately. 10-Day meetings give the owner, manager and resident a chance to discuss and settle grievances informally. If grievances are justified then the meeting provides an opportunity for residents to show the owner and manager they have meaningful complaints. If grievances are unjustified these meetings give the owner and manager the opportunity to negotiate and settle disputes with residents. The manager ensures that interpreters are available for non-English speaking residents.