If the employee is dissatisfied with the department's response, the complaint can be appealed to arbitration. Administrative review procedures allow for a much broader scope of employee complaints to be reviewed. Staff Personnel Policy contains provisions that allow an employee to submit for resolution a complaint regarding any specific management action that adversely affects the employee's terms and conditions of employment. An SPP employee submitting a complaint for administrative review can request that the Director of Personnel appoint an independent party to prepare a written fact-finding report upon which the Chancellor will make a decision. If the employee does not wish to request that an independent party be appointed, the employee can ask that the complaint be reviewed by successive levels of management culminating in the Chancellor's decision.
All complaints proceed through a review by the department head.
Certain issues can proceed to arbitration. The Vice Chancellor makes a decision based on the facts contained in the report. If an independent party is not appointed, the Vice Chancellor makes a final decision based on an internal investigation. All complaints proceed through a review and response by the department head. Only certain issues can proceed to arbitration, as identified in the policy.