Your time will come. You understand that management is about preventing and anticipating problems before they become problems. Effective management has a minimum of crises not a maximum . Effective management reflects on any crisis that has taken place but doesn t glory in it. They realize that even if they successfully put out the fire, they are just containing a symptom.
Great management runs smooth shifts that seem effortless.
They seem effortless because they are so effective. Mark McGuire s swing, Bill Gates fortune, and Linda Tripp s friendship are all seemingly smooth and effortless, but just try to do it yourself. They are far from it. The same concept is true for running a customer service operation. We must place high value on managers who are able to run smooth, seemingly effortless shifts, rather than the more traditional managers that thrive on crisis management .