Imagine the capitol building in Washington, D.C. with four rather than only two wings radiating from the central dome. Picture in your minds the Senate and House chambers each dominated by massive stained glass domes, the rotunda detailed with inlaid marble and mosaics backed with gold tile representing justice and other civic virtues. Imagine yourselves dwarfed by colossal figures overlooking the city from the exterior of the dome. The visual splendor, careful design and an unerring sense of proportion and color result in a warm and vibrant public space. But buildings are just buildings.
Government is made up of living institutions.
That is really how we judge it. Our feeling about government is colored in large part by those we have contact with. So we in government have a pivotal role in our fellow citizens quality of life, far beyond merely getting the job done. It means that the only thing good enough for government is excellence. More specifically, it means that when citizens contact the OAH they receive prompt and accurate information.