The employees know and understand the mission and are willing to share it with the public so that we may understand where they are coming from and what they stand for. Description Southwest Airlines Co. is a, low-fare, high customer satisfaction airline which targets business commuters and leisure travelers. The company is headed by a man who has been described a unorthadox and at times odd, Herb Kelleher. His unique management style has lead Southwest to the top. It is listed in Fortune magazine as one of the top 100 companies to work for.
Employees love and value their jobs at Southwest.
They take external threats personally and strive to overcome them. Southwest Airlines also provides an Internet site that offers information on the company, reservations, flight schedules, and company policies. This web site offers everything a consumer needs to know when making airline reservations and gives them the ability to do so online. The site is convenient and easy to use, even for computer novices. The policies listed below are an example of what information is available to customers online and how easy it is to understand.