Guaranteed Performance Standards Services Performance Level Penalty Payment by MEA 3.1 Supply Quality 3.1.1 Planned Outage Customers must be notified at least two days in advance by printed matter, radio, loudspeaker or poster. Interruption duration must be no longer than the notified period.
Exception is for emergency cases.
3.1.2 Restoration of Supply after Faults Must be restored within 24hours after being notified of the incidents, except in the cases of accidents, force majeures, natural disasters or generators failures. Guaranteed Performance Standards Services Performance Level Penalty Payment by PEA 3.1 Supply Quality 3.1.1 Planned Outage Customers must be notified at least two days in advance by printed matter, radio, loudspeaker or poster. Interruption duration must be no longer than the notified period. Exception is for emergency cases.