With eContact, you don t need programming expertise to develop scripts for managing agent workflow. An intuitive graphic interface makes creating and revising scripts simple. The Quintus eContact Suite is designed with modular functionality, so that you can select a solution that best suits your particular call center. While some call centers may want to implement the eContact Suite in its entirety, others may choose specific modules that reflect current business needs. Either way, eContact provides the functionality that call centers need today, along with the flexibility for meeting the business challenges of tomorrow.
Helps identify opportunities for cross-selling and enhanced services.
Automatically routes e-mail to the contact center resource best suited to respond. Gives agents quick access to customer data and applications on one screen. Presents data in a logical, intuitive format and can be customized to meet specific call center requirements.