The Air Force has 'zero tolerance' for sexual harassment and discrimination and we take each call very seriously. AFPC Call Center representatives initially answer all hotline calls. Callers with a sexual harassment or discrimination concern are forwarded to a social actions counselor. Counselors ensure callers understand what avenues are available and also ensure complaints are channeled to the proper authority. After normal duty hours, voice mail is available for callers to leave messages.
Counselors return after-hours phone calls at the beginning of the following duty day.
Counselors are available 24 hours a day for emergencies or when an immediate response is desired. The call center voice mail will instruct callers how to reach an after-hours counselor.