CIBC will begin advertising employment opportunities in early September 2000. CIBC offers a full range of products and services through its comprehensive electronic banking network, branches and offices across Canada, in the United States and around the world. Background information on the new centre is attached, as well as statistics on electronic banking. Additional positions will include technical support people, managers, human resource consultants and a host of other support staff. CIBC offers customers a full spectrum of choice in accessing financial services, whether their preference is for banking by telephone, by computer, by bank machine or at a branch.
Electronic banking is seen as quick, efficient and satisfying.
Projections for 2000 are 50 million calls. Telephone Banking has achieved ISO 9001 certification of its quality management system, which ensures it can meet the challenges of changing and expanding customer expectations while consistently providing the highest level of service excellence.