Or their lack of knowledge leads to indecision. Another influential factor is the constant barrage of stories of computer projects run amuck. Many war stories recount foul-ups costing tens of millions of dollars. And often the fault is as much that of the craftsmen as it is of the tools. The back office consists of the many transactions fundamental to the business.
Examples are personnel records, booking sales, and ordering materials.
Those who have implemented new systems will look for ways to capitalize on their investments and exploit technology for competitive reasons. Frequently cited examples include e-commerce capability, electronic links along the supply chain, reducing inventory, exploiting databases for customer information, and otherwise increasing the role of technology in customer interfaces. This column describes the wide and fragmented supply chain information landscape. We do it lightly, acknowledging that there are multiple sources for more detailed information. Unless one closely follows the technology, he or she can be excused for being confused.