Example Bank Statement 3. Customer Benefits from ESD Consider explicitly the benefits that a customer has from an online banking service that offers statements sent by secure e-mail. The user would not need to go looking for them, but would receive them in the natural course of events. Change of service notifications are received via e-mail. Again, the user would not need to go looking for these, which would add convenience.
Formal statements received from the bank are easily and conveniently filed.
The user can request formal statements relating to the accounts at any time through the website. Bank Benefit of ESD As well as benefiting the customer, adding electronic statement delivery to the online banking service offers significant benefits to the Bank. As electronic operation is an improvement for the business customer, this will immediately allow the bank to differentiate its service, which is important in the highly competitive banking market. The provision of electronic statements means that paper statements can be eliminated for many users, which will reduce costs. Marketing to the business customer, and drawing them to the bank's Web site.