This means that it must be organized so that all jobs, responsibilities and accountabilities are spelled out and written down. You should also go through this process for all non-family employees. Expectations should be as objective as possible so that results can be measured or clearly demonstrated. This job definition should form the basis for the person's performance appraisal. In family situations, where the performance of family members is being appraised, this objectivity is of crucial importance.
Every large business has a management team.
Every small business should too. Family businesses tend to operate in unstructured environments because the owners simply like to function without boundaries or job limitations. It is seen as a major reason to own a private, family business, but what is always missing in these situations is accountability. With no one to hold owners and family members accountable for performance, businesses drift. The team must be the highest level of management to whom all areas of store operations report.