Most clerks continue to be taught new procedures after their initial training ends. People who want to enter this occupation should take courses in basic math, English, and geography. Knowledge of a foreign language is also useful. Good spelling, typing ability, and computer literacy are often needed. Bus lines often promote baggage clerks to ticket agents.
Airlines sometimes promote baggage agents or reservation agents to ticket agents.
This varies from company to company. Some private vocational schools offer a secretarial program with emphasis on the travel industry. Other programs are geared toward ticket agents. Anyone considering a training program should contact the airlines. Applicants should find out if the program will help their chances of getting a job.