Mr. Brassard says a good system integrator must develop business skills including, the ability to estimate and negotiate effectively. That includes providing continuous support to keep the client s automation system running long after installation is complete, says Mr. Pinkus. That brings up the character issue. In addition to making good on their promises and continuing to stand by their work, Mr. Musil believes that system integrators must be honest and fair with their clients. Mr. Pinkus puts a commitment to deliver what was promised high on his list of integrator attributes, as well.
Leadership is also important.
Both Ms. Galarowicz and Mr. Brassard note that leading a project to a successful conclusion requires more than technical, business, and people skills.