Treatment is negotiated and informational brochures are available to enhance discussion of options. The intake process includes assessment, history, physical and psychiatric assessment. Consent is obtained and families are involved if client is unable to make an informed decision. Clients who are admitted involuntarily are repeatedly informed of their rights as they regain their ability to make decisions. There is also a review procedure and client advocate, both of which are used extensively.
Effort is made to involve the client in care planning and setting of goals.
There is an emphasis on informed choice, and recognition is given for the education and counselling provided. If client competency is an issue then an advocate is assigned. Clinical practice guidelines and literature reviews are used to improve care. A good example of this is the semi-secure room designed to better meet client need. An immediate feedback loop for drug testing of adolescents is another example.