They collect statistics for all reference points and branch campuses at the same time. Their statistics went down when they lost staff and reorganized the department. Reference librarians could be spending more time on fewer questions. Decline may be based on how transactions are defined. Their front lines are students who have different statistics form and are trained.
Enrollment is declining and bibliographic instruction is good, so desk statistics are down.
University of Arkansas. When our statistics are going up, nothing happens in response. They provide a lot of assistance to unaffiliated users. They are beginning to track statistics on assistance to unaffiliated users. They insist that the high school teachers come to training first.