The majority of calls are for regular maintenance so this information is entered in the computerized work order system. These requests are then routed to the proper trade for repair. Emergency requests are a priority and require quick analysis of the situation in order to dispatch the proper personnel. The building automation and control systems now include nearly every academic building on campus. These systems must be monitored closely and each alarm must be evaluated to ensure that critical needs are addressed.
Alarms report emergency situations as listed earlier as well as building environmental emergencies.
In addition, there are status and control requests received from both maintenance staff and departments that require response from the Communication Specialists.