Information is retrieved from the phone number each morning for follow-up.
Complaints can also be made by phone, e-mail, or in writing. Upon receipt of a complaint, the Commission's Payphone Inspector, checks the site, and also ascertains whether the payphone is in compliance with the Commission's payphone rules. Follow-up depends on the nature of any infractions. The payphone owner is notified of the complaint. If the payphone owner does not agree to the complainant's request, an informal hearing is arranged within 30 days, involving the Advisory Neighborhood Commission, the complainant, the payphone owner, the Metropolitan Police Department, and the Office of the People's Counsel.