ISI's Retriever is a flexible product usable by companies with advanced e-commerce strategies, already taking and filling orders via the web, or by those that want to start with simple bill presentment. Retriever takes an invoice all the way from data transfer through to presentment, payment, and information storage. Using Retriever, current, past and future bills can be held within a single system and displayed on the web, regardless of their origin.
Electronic billing is the next logical step.
With Retriever, we can continue to meet our customers' needs as they increase the variety of channels they use to reach their consumers. While only a small percentage of bills are currently paid online, there is reason to believe that these numbers will increase rapidly over the next couple of years. As consumers become accustomed to an increasing variety of electronic transactions, from acquiring cash at ATMs to checking their schedules on palm pilots to purchasing everything from groceries to movie tickets online, they are starting to recognize the advantages of paying bills electronically. At Birmingham Cable, a division of Britain's leading provider of cable television service, Telewest, Retriever has been providing the company's customer service staff with instant on-screen access to over 15 million customer documents since 1998. Information electronically available to staff improves customer service, answering requests for duplicate bills at the touch of a finger, and saves the company money, enabling more bills to be paid faster.