The standard response time is 4 hours, Monday Friday 8a.m. - 5 p.m. and after hours as needed. One hour response time can be accommodated in critical or emergency situations. After service, your equipment will be added to SysPro s database to help SysPro respond to future calls. When placing the first service call, the department has the option to initiate an annual service contract. In this case, SysPro will waive labor costs associated with that service call, but will invoice for any replacement parts.
Annual maintenance includes all parts and labor.
Equipment may be added or deleted at any time. For priority after hour service calls, there is a two hour minimum charge. Copies of this Agreement are available from the buyer.