Fare Rules ATA fare rules disclose the refund eligibility requirements associated with the various types of tickets and fares. Customers who elect to utilize American Trans Air's electronic ticketing will receive documentation, which lists fare requirements. Additionally, Revenue Accounting processes electronic and paper ticket refunds received by mail. To ensure American Trans Air meets the required refund guidelines, all Refund Applications are sent to Revenue Accounting, regardless of where the form was submitted. In any event, each customer is contacted regarding our decision within 7 or 20 business days of American Trans Air's receipt of the refund request.
All tickets are valid for one year from the original issue date.
If the paper ticket is refundable, mail the ticket directly to American Trans Air for refund processing. The amount refunded is the unused ticket portion less any applicable administrative fee. If the purchase was made as part of an all-inclusive vacation package, from a tour consolidator or tour operator, the refund should be requested from the original booking source. This document is valid for one year and may be used on future American Trans Air flights. If the ticket is refundable, a Refund Application is completed and submitted.