The account manager will proactively work to identify and assist with additional planning and analysis opportunities, including configuration planning, capacity analysis, and system monitoring and you will receive a two-week engagement from a consultant at no charge. During this period, the Regency Services support team will evaluate the customers needs, and allocate the appropriate resources to provide the best possible support. Call your HSP account executive to sign up for Regency Services. HSP-Enterprise Successful implementation of complex technology, multi server environments, and data warehouses takes more than careful design and planning. In order to ensure uninterrupted high performance, it also takes ongoing, dedicated, proactive support.
Flexibility is a key component of the service.
Customers tell us what, when, and how they want support, and HSP delivers it. Under the direction of the Enterprise Systems Group, this support option provides a team of highly skilled HSP engineers united by a common goal-maximum system availability. This is achieved by providing proactive planning and support expertise where issues arise-at the customer's location. The Enterprise Systems Group provides customers with a dedicated, on-site systems engineer who provides highly trained, responsive support aimed at keeping critical systems functioning at optimum performance. This systems engineer is equipped with the HSP tools and utilities necessary to quickly resolve issues, and can marshal additional HSP support resources when necessary.