Please use the following suggested guidelines as criteria in performing audits aimed at identifying abuse of telecommunications services. Multiple calls to the same number - Three calls within the same day to the same number or more than 21 calls a month to the same number. Lengthy calls - Calls greater than 30 minutes. Outside geographic area - Calls made to area codes not normally included in your agency's daily business. Outside normal work hours - Calls made before and after your normal business hours.
Lengthy calls made during lunch or break periods are prime candidates for abuse.
Specific telephone numbers - Numbers which appear not related to official business. If you see suspect numbers, check the bill from the previous month, and the next bill received, for a pattern. A suggested follow-up would be to call the suspect number and ask some questions about the relationship with your organization. The Account Change Form and the Systems Administrator Agreement are now in PDF format to allow for more consistent printing. Send mail to the PPD Web Team with questions or comments about this web site.