Many companies claim they provide quick, reliable service.
We can generate a monthly report card which details the quality tracking metrics we rely on to monitor our performance. The report card shows service calls, copies made between calls, toner usage and recalls. Even the history of each piece of equipment is delineated in these reports. We also assess contracts up for renewal to determine if it is cost-effective to continue the contract or replace the equipment. SymQuest's client report cards simplify the ISO 9000 application process.