You just don't really want to go through the pain of growing your company. My experience is that for businesses without a large national marketshare, e-mail volume grows gradually, giving you plenty of time to adjust to it. The Internet is in its infancy. We don't want to jump in to something which is untried. We'll let someone else make the mistakes, and enter the marketplace when the path is clearer.
Every new technology has early adopters and later adopters.
The Internet is just a fad. This too shall pass. No, I don't think it will pass. But not pass. Already 40 million Americans have access to the Web, with the number increasing by several per cent each month.