He is currently Associate Professor and Department Head of Hotel, Restaurant and Tourism Management at Golden Gate University in San Francisco. Dr. Self now provides workshops and seminars to the hospitality industry. John is also a co-founder of Restaurant Voice. Click here now to read John's latest work. Table of Contents Smile.
Every company swears they do it.
I say that because if a company is not training on a continuous basis, they are not serious about it. It has to be done with sincerity and fervor. I guarantee your employees will know it if you are just going through the motions. If you don t take it seriously, they won t either. We re talking about leadership, pure and simple.