First, you should avoid relying only on experience as your best teacher. It s often a slow, expensive and painful way to learn. Benjamin Franklin, the most famous, if not the most successful, entrepreneur in early America, learned this from running his printing business. He concluded that, Experience is a dear school, and fools will learn in no other. Experience often teaches managers to manage by results.
Every business needs results that produce profits.
However, you must remember that all results in your company are produced by behavior. Every problem and every opportunity your company faces is either the result of what somebody did or will be addressed by what someone does. It therefore follows that managers who know the most about behavior produce the most consistent product or service in the most cost-effective way. They also have employees who are happy at work and perform at their best every day. Studying the scientific discipline of behavior analysis is the best way to learn how to influence human behavior.