Monitor on a continuous basis performance metrics that indicate speed of answer of the university's main listed number. Our service goal is established as a range between 6 and 8 seconds. In 1998 the MTTC for all work requests was 1.96 days. The current 1999 MTTC is 1.92 days. Our established service goal is 3 days.
Information is used to make resource priorities and allocation decisions.
Data is reviewed continuously by network design and maintenance staff to identify expansion areas and those needing correction. In addition, our support services staff uses this data to help campus customers in resolving network or system related difficulties. We will continue to apply the resources and processes to maintain our established service goal.