Despite this, the Island s industrial and domestic users are provided with thoroughly modern supplies of electricity, gas and other fuels. The Authority has responsibility for the generation, transmission and distribution of electricity and for the billing and collection of revenue from these activities. In addition, these services to the customers are enhanced by the provision of retail service centres where modern electrical appliances and authoritative advice on their use is available, coupled with a comprehensive Customer Services Desk. The Headquarters are situated at Ballacottier, IoM Business Park, Braddan. The MEA has 5 showrooms situated in Douglas, Ramsey, Peel, Port Erin and Castletown, offering customers a wide range of electrical appliances and accessories.
Customers are able to pay their accounts at any of the shops.
The MEA encourages customers to pay by monthly direct debit and also offers a variety of other methods by which they may pay their accounts. There are 902 substations. The MEA also provides contracting services for the provision and maintenance of public lighting. The introduction of the subsea cable link in October 2000 has inevitably changed the way the MEA operates and moved the organisation towards a supply company which is customer services orientated together with a generation company which will obtain power on a least cost basis. This is in line with the electricity supply industry best practice.