In nearly every other system, crisis management prevails, a clear point of contact is lacking for clients, no one individual is in charge of a particular project and a variety of other weaknesses exist. Make the appropriate use of technology. Your manual systems must be well thought out and clearly understood before automation occurs. Remember that CADD is a tool and should be part of your total system. Look toward system integration and continually seek out new applications for technology.
Effective communications is the basic tool for improving quality.
Accurate and timely information must be conveyed to all who need it. A regular meeting process must be used. Tools such as e-mail, voice mail, faxes, etc. must be part of every project managers daily life. Project management and quality are team concepts. No one individual is capable of doing everything on other than a small project.