Customer feedback is solicited as part of the organization s assessment activities. Criterion 3.0 Leading the Self-Assessment Program Managers participate in planning and conducting assessment activities. Managers participate in the analysis and evaluation of assessment results. Managers effectively communicate their expectations such that all employees understand their roles and responsibilities for self-assessment. Managers ensure that independent assessments and peer reviews are considered and incorporated into the self-assessment process, as appropriate.
Managers verify that needed improvements are implemented.
The organization has an effective process for analyzing, tracking and trending the results of assessment activities. Results are analyzed to determine potential impacts on SBMS documents. Results are appropriately considered for publication in the BNL Lessons Learned Program. The organization has an effective process for identifying opportunities for improvement. The organization has an effective process for tracking corrective, preventive, and improvement actions to completion.