I'm sure you don't mean to be rude. Now help me to more clearly understand the problem. When you've gotten control of yourself, we'll talk again. And walk away. I don't appreciate this . . . .
Hot confrontations put mind, body, and spirit on full alert.
Reflect afterwards by writing down the other person's words and your own responses and interventions. Keep a record of abusive incidents. After the heat has cooled, always follow through with the individual to put resolution or closure to the incident. When you take the initiative you strengthen your own self esteem.