Our SkillSoft titles range from communication and leadership skills to personal development options, and they're all easily accessible online. It is almost impossible to be productive in today s business environment without being an effective communicator. In this course, you ll see why most misunderstandings, conflicts, and mistakes have been caused by communication problems. You ll learn how people differ in communication styles and ways you can adapt your communication to get the results you want. In this course, you ll learn about the steps in the listening process and how you can actively engage them in the listening process to ensure everyone is receiving the same message.
Effective questions are a leader s most essential tool.
You ll learn how to ask the right questions to get the information you need and, at the same time, stimulate the views and opinions of others. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to mention profits. In advancing to new levels of customer service commitment, it s helpful to have an easy way to remember additional concepts that can make you a service superstar. In this course, you ll learn how to locate opportunities and build a behavioral-based resume.