With apologies to Calvin Coolidge, the business of America these days is e-business. And that goes for government too. In the age of the Internet and electronic commerce, government agencies neither can nor want to continue doing things as they always have. For a surprisingly wide variety of government services, going online is proving to be the way to go. The trick is to accomplish this as simply and inexpensively as possible.
Agencies face two nearly contradictory mandates.
This is not easy to achieve you can t have a fully staffed and supplied office on every block. The second is to simplify government agencies, reduce bureaucracies and save taxpayers money. This is no easier to accomplish, especially if you re working to provide superior access at the same time. So, many government agencies are turning to Web-based solutions to kill two mandated birds with one technology stone. With an online service in place, you immediately open a door for the millions of Americans with Internet access.