All other production processing will be scheduled automatically through JobTime . Production Processing Critical Jobs Jobs may be designated critical by a customer, or IT staff member. Suspected abuses should be reported. Computer Operations will process priority jobs as soon as possible without impacting jobs currently in progress unless otherwise instructed by management. Critical jobs run after hours should be accompanied by a work request instructing the operator on who to call for problem resolution.
Critical jobs require immediate problem resolution regardless of the hour.
In such cases the designated individual is required to be available to respond. If the individual is not available the backup analyst followed by the respective manager should be contacted. All events of abnormal end or abnormal condition with production processing are to be documented by a Job Rescue error action sheet or speed letter. This form is to accompany reports and will be distributed to the proper analyst. All work requests will be submitted to Computer Operations.