This is not an association based on customer satisfaction, nor even customer delight. Instead, the inventive and interactive quality of this relationship is founded on a level of customer loyalty that is precious to both parties, and can become vital to their shared futures. Real customers and suppliers are featured, and frequently included, in the training and retraining programs. And in such an atmosphere of growing trust, your customer can make similarly long-term and loyal commitments back to you. The customer comes to count on you, rely on you, evolve with you.
Insurance companies reap an ever greater slice of the savings and investment pie.
Instead, leading companies provide their agents with entirely new categories of investment and insurance products that address individual concerns and respond to changing needs. Other companies listened, and delivered appropriately designed new cars. Customers responded and delivered back profits and gains in market share. Intricate physical slide rules were famous for aiding calculation in my father's day. Many firms that built a wide range of precision slide rules are now gone.