Exasperated, the manager said to the subordinate, I m still waiting for you to send that inquiry to the vendor. Sure I received your memo. I read it carefully. Another problem with some forms of downward communication is that subordinates tend to regard communications from above as indicators of dissatisfaction . The underlying sentiment is, If management wrote a memo about the topic, it must be that we re doing something wrong.
Good coordination is the product of good communication.
For instance, an employee who hears a customer complaint directly should communicate that information to problems a co-worker who can correct the problem. A study of problems encountered in different communication directions found that horizontal communication is the most effective process. One specific finding was that horizontal messages arrive on time about 75 percent of the time problems Horizontal communication is less efficient when workers are isolated from each other by being grouped into different departments. The isolation leads to limited understanding , which in turn leads to rivalry and friction . One way of overcoming this type of conflict is to give people the opportunity to talk to one another in interdepartmental meetings .