One business day response time is guaranteed. In practice, our engineers will respond within one to two hours. NetDirect's technical engineers are available to service FastTrak issues Monday-Friday 9am to 6pm USA Mountain Standard Time , US public holidays excepted. FastTrak users may also contact NetDirect's general call center by phone 24 x 7 including USA public holidays to request FastTrak services. Free upgrades to the latest major or minor releases of all products.
Major releases are releases that provide significant feature upgrades and product improvements.
For example, the forthcoming release of NetDirect products to support Sun's new JDBC 3.0 specification will be a major release upgrade. Minor releases are generally maintenance release within a major release. In order to use any of the FastTrak services you must provide your FastTrack service number when contacting NetDirect. The FastTrak service number is the 5 digit invoice number you were emailed after you purchased your license. Please make a record of this service number when you receive it.