It's called Information Architecture. Simple and friendly. Enter an online classroom now and learn everything you wish they'd taught in school. Whether my perception matches the design reality will determine my satisfaction. The factors that affected user involvement included contracting design services, selecting users, motivating users, facilitating and mediating meetings and offering points of focus for user contributions.
Gadgets offering 'convergence' show whole can be less than sum of parts.
It is an old story that keeps getting retold. You're the wrong people. Kung-fu, stick figure style. I cannot recommend these two short flash works too highly. I'm holding down my publishing to three times a week.