These two simultaneous objectives will give us the right balance and guide our actions to reach our goal. However, we could achieve the desired results if we address the personal development needs of the employees involved. The synergy created takes us to new levels, to a continuing trend of company growth. Our consideration of the people involved results in work motivation, goal-sharing, and a sense of partnership. Not only do the employee-trainees perform at the desired levels, but they offer to the company and its customers their hidden individual gifts and talents, and this reflects itself in the quality of service.
Customers feel and recognize efficient performance, motivation and team-work.
They become loyal customers. We can learn from the case of a small restaurant operator who had become desperate at the negligent attitude of his servers, resulting in customer complaints. Following some probing questions it came to light that, besides hourly pay, he did not offer much to attract and retain loyal and dedicated employees. A say in the way the business is run. He communicated and shared these in a meeting with his employees and handed out the employee handbook prepared for that purpose.