These other governments have learned that there are dangers ahead for the government about to invest scarce resources. Some roads will lead to problems and unexpected expense. Others can lead to success while reducing costs. The governments share this information and a wiser information technology investment is made. Economic and political issues no longer confine themselves within national borders.
Governments face common challenges.
As in the U.S., information technology can help address many of those challenges. An active exchange of information about sound practice and lessons learned can help improve service to the citizens worldwide. Several nations have provided the U.S. federal government information and examples of how to use information technology. The United Kingdom government has shared its customer service standards that were suggested by citizens. The government of New Zealand has provided data about how to organize and operate performance-based organizations.