The complaint resolution process to be followed would be as outlined in department directives. It is always preferable to resolve complaints as informally as possible. If your family member is served by a regional center, concerns and complaints will be handled in the future the same way they are now. However, the circle is designed to be an extension of the family, not a replacement for it. The consumer and family decide who they want in the circle.
Families occasionally disagree.
Differences between family members on what to do and how to resolve each conflict situation has to be addressed individually as they are now. In a situation in which the consumer does not want family members present at the planning meeting, it might be helpful to consider a compromise. Ordinarily services will be provided through licensed, qualified providers. Of course, existing informal, community resources like neighbors or family members may offer a variety of assistance. Flexibility is important, but it will not out-weigh health and safety considerations.