The emphasis on more employee responsibility led to more open and direct customer relations. Jerry accelerated this trend by implementing Michigan CAT's Customer Satisfaction Training Program. In 2001, Jerry Jung stepped down as president, remaining as chairman of the board to develop Michigan CAT's future corporate information management system. John Griffin, Executive Vice President of Administration, replaced him as president. John offered experience in many facets of running a dealership, including sales, marketing, and engine sales and support.
History has a way of repeating itself.
Today the people at Michigan CAT continue that tradition. In striving to become the industry leader in Michigan, Michigan CAT has come a long way. All Rights Reserved. Cat and Caterpillar are registered trademarks of Caterpillar, Inc.