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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. If the Commission finds a rate to be unreasonable, it shall determine the correct rate and any refund liability. The LFA verified that it received more than one subscriber complaint for the franchise area and that the first valid complaint was received by the LFA on August 11, 1997. The filing of a complete and timely LFA complaint triggers an obligation upon the cable operator to file a justification of its CPST rates.