For many years, it had been assumed that customer satisfaction was the way to describe customer behavior, i.e., loyalty and continued purchase. This assumed relationship between what customers say about their satisfaction with supplier performance and what they do about continuing their relationship has, in fact, been repeatedly disproved for most businesses. We help our clients identify, prioritize, and improve the areas of performance which have the greatest leveraging impact on loyalty.
Many companies experience disturbing customer turnover rates.
Customer Retention Associates is one of the very few customer loyalty research and consulting organizations which also specializes in evaluating customer attrition and loss, and developing or supporting customer recovery activities and processes for clients. Finally, new technologies and ways of doing business require new approaches to customer loyalty solutions. We thank you for visiting our web site, and invite you to learn more about our staff , review the services and presentation and working topics we offer, and look over the books and articles we've written. Also, be sure to check out the unique, actionable graphics generated by customer research using our exclusive Customer Loyalty Compass SM process. These will offer many reasons why you should select Customer Retention Associates as a partner in your customer and staff loyalty projects or programs.