Interviewees specifically mentioned SiteSmith's ability to hit the ground running, which gave the company high marks for responsiveness as well. Also, Aberdeen discovered that the business expertise a company brings to its clients is critical. I really don't need someone to come in and slap the latest technical marvel onto my site just because. I do need it if the marvel means more business for me or better service for my customers. SiteSmith knows the difference.
Many companies underscore the importance of the business view.
And they still didn't get it right. We have to take advantage of new technology as it comes along. That's a business decision that no outsourcer can make for me. We choose technology for reasons that don't include a supplier's convenience. You basically give them the keys.