Not only does leadership consider contingency planning, but employees, in their work, have considered their reactions to challenging situations, and are prepared with proper responses and actions. The superior organization sets a climate that promotes the enhancement of employees' skills and talents. Even if formal training is unavailable, successful organizations have employees that learn from their leaders, from each other, and from their clients. Simply put, there is no substitute for knowledge and skills. Focus Athletes are able to tease out the relevant from the irrelevant, effective managers need to focus their attention on the important, and organizations focus on their function and purpose.
Employees are clear that their focus is on the substance of their jobs.
It means that effective organizations spend less time discussing and dealing with tangential issues. Typically an unfocused organization will spend a great deal of time wrestling with issues like internal structure, organization of work, who does what, and numerous administrative processes. The focused organization is able to keep in mind that how it does things, is important, but not the critical component of its success. What is important is producing the result, the service or the product, and that the procedures to create the results are subordinate to this goal. Discussions of procedures are always linked to results, and have no value in and of themselves, and organizational members understand that.