Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the printer. Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished. If your print head is destroyed, as can happen, you will have to buy a cartridges and refill that cartridge before it is fully empty.
Ink quality is the most important part of refilling.
The print head on your cartridge may get clogged or destroyed by the inks that can not match the OEM's specifications. InkTec inks are formulated and tested under strict laboratory conditions to ensure the highest output quality at all times as compared with other OEM products. When returning your item place it in the original box if available, include a copy of the invoice, or order confirmation number, your phone number, address, and a description of what went wrong. Then also include if you are returning for an exchange of a new product or a refund. Other questions Feel free to e-mail us at anytime with other questions or comments.