I've paid them to watch my value dwindle away. So, I follow the link, go through the process of filling out the form, and at the end it asks me to print it out. I thought it rather funny, called up their customer support, and asked if there was anything amiss. Completely unhelpful customer support, no concept of customers coming first. Definitely not the brokerage to go with.
Management is inept and incompetent.
They do not understand customer service. Nice people at the branches have been cut off from speaking to clients - you must go through their 800 number switchboard. Promised improvements to accounts never occurred despite promises to the contrary. Instituted fees with little notice, and raised fees arbitrarily. Mistakes were very difficult to correct and took a lot of time.