The Executive Committee prepares the business idea for the whole library, and it is revised regularly. We have just finished the latest version. Each branch draws up its own business idea, or, rather, the service idea, and revises it regularly. As to the library material, we have made it clear to ourselves that it is the content that counts, not the package. Also the Finnish Library Act requires that all formats of material should be equally available in the libraries, free of charge.
Electronic media is no exception.
The materials that the public has access to in the library will sooner or later include electronic publications. It must be taken care of that the staff own the service idea and also discuss it. This way the staff will be highly motivated with their work. In open dialogues with the staff, the benefits of new technology should be pointed out. There is indeed no shortage of topics to discuss.