But look at the old process. The letter and survey arrive in the mailbox. You groan opening it, tediously enter your feedback. It's a concern. Response rates are higher than they've ever been with the internet technique, Bill said.
Convenience is the difference, along with the novelty at the moment.
In many cases, they've doubled versus traditional paper and phone surveys. When the respondent clicks 'Submit,' the feedback instantly becomes a part of our client's master summary tables and graphs. Our Clients assess their results daily hourly in some cases, and forward their discoveries to someone designated to act on it. The bread and butter Client uses today are employee surveys, Internet site customer satisfaction and student surveys for the obvious reason. These constituencies have ready access to the Internet.