It is a process of looking at a set of measurements, which over time, provides a better understanding of how your business is operating, and how changes you make within the operation affect performance. Generally, benchmarking includes 2-4 key measurements in each department of the company that truly reflect the performance of that department. How your operation is performing on a weekly or monthly basis compared to previous periods. How well your performance compares with industry performance.
Happy customers leads to more repeat business and more referrals.
Improved operational efficiencies leads to higher profits. Benchmarking enables fire prevention rather than fire fighting, which leads to a less stressful environment. We are experienced in designing and implementing benchmark programs in small to large companies. Our involvement varies with each company we have assisted in implementing a benchmark program, depending on the needs of the company. Since employee ownership of the benchmarking process is critical to a successful program, we try to work hard with the company in the front-end, and then get out of the way and let management direct the improvement process.