Second priority service with 4-8 working hour response. Preventive maintenance includes cleaning with solvent all monitors, keyboards and vacuuming out tower and desktop systems. A visual inspection of fans is done at this time. At anytime the customer can request a history on any unit under this contract as to what was done and when. The quoted prices include all labor and travel on the equipment.
Labor required for any upgrades to a unit under contract during the year is at no charge.
If the problem is the hard drive, data recovery from a supplied back up will be done at no charge. Free 800 line technical support during regular business hours.