I have 12 from past clients and 80 from referrals, which represents almost 70 percent of all my leads. If I go to the December report of last year, you would see 90 percent of my jobs are coming from past clients and referrals. This is historical data for the last five or six years. I look at the type of job. I m looking at this report, and saying 63 percent of what we ve sold in this period is a kitchen and bath.
Kitchens always rise to the top.
I analyze that in another place. I know my kitchens are my highest gross-profit projects. I know that from job costs, financial reporting. It s not just job type, though, it s kitchens that you design in-house. That s correct.