The control panel now looks at your website and tries to determine the proper html paths, mail settings, log off URL, and email address. One-Step modify and close ability. This new option lets you modify, update the customer, and close a call with one click of a button. If a field is locked down, you cannot edit the previous text, you can only add to it. This is an ISO 9000 compliance standard .
Lockdowns are configurable from the control panel.
Customer info icon is now listed with each call. Customer database is fully searchable by any of the fields or combination of the fields. Customer info categories are now definable from the control panel. Previous call history has been improved. Referrer option added .