It offers site visitors personalized experience based on traditional human-human interaction mediated via Web browser. The product does not require customer to install any software. The basic configuration of DirecTouch comes with just a chat. The messaging engine supports call queuing, call dispatch and load balancing.
Customers representatives have a separate communication channel and awareness tool.
One customer representative can handle up to four customers in entirely separate sessions. The shared browser tool allows access to arbitrary CRM databases and CRM applications, providing instantaneous integration with your current CRM software.