Returns will not be accepted for credit or refund after 30 days from receipt. Special order items, as identified on the sales invoice or on the customer-signed order confirmation, may NOT be returned. Additional charges, in excess of any applicable restocking fee, or reductions in refund amount, may be incurred if the returned items are not in original condition. Software, if opened, may not be returned except for replacement of defective media. If unopened, software returns will be treated the same as parts returns.
All returns require pre-authorization by vendor.
If the shipment is not properly identified, including RMA number, it may be rejected. If the system was not received DOA, the return shipment must be pre-paid and fully insured by the customer. Vendor will not accept COD shipments nor will vendor assume responsibility for loss or damage to an uninsured shipment. If the system fails to boot after being removed from its packaging materials and properly connected to its monitor, keyboard and mouse, the customer may be asked by the vendor or the vendor s third party service provider to open the chassis and reseat one or more of the installed adapter cards. Onsite service will NOT be provided to reseat adapter cards.