The essential equipment, according to Woldt, includes a silent alarm, warning lights, and a locked defendable zone. A defendable zone is a place where employees can keep a robber or violent person away. Each employee should identify such a zone and an alternate escape route. The credit union can help protect itself and employees by conducting a cash-flow analysis so each teller has only the money needed for that day. It should also prepare staff for the feelings a traumatic incident can create, said Woldt.
Employees typically feel guilt, fear, and loss of control.
Sometimes they quit their jobs. Frequent training can help them maintain a feeling of control during a robbery.