The success of an organization depends on its ability to transform the personal knowledge of employees, as well as knowledge stored on passive information carriers, as handbooks into organizational knowledge widely available according to special needs. In order to achieve this, innovative knowledge management concepts as well as technical platforms are required. Such platforms should provide on the one hand an integrated support for the representation, management and dissemination of knowledge in changing internal and external structures. On the other hand they should provide support for the dissemination and reproduction of knowledge according to needs of different user groups in enterprises. Recent developments in information and communication technologies, and especially their convergence, opens unprecedented opportunities for redesigning and providing appropriate support for knowledge management.
Information is now available on an interactive and ubiquitous carrier.
In this paper we will present knowledge media - a new concept and technical solution for the management of knowledge by using innovative information and communication technology. In addition we will describe results from its application to management processes. We define knowledge media as information spaces for information exchange within a population of agents. Determining components of a knowledge media are the communication patterns as well as the features of the information carrier. Conventional carriers of information as books, journals, libraries and conventional communication channels are well known.