Your staff is your primary interface with patients, payers and everyone else who's vitally important to your practice. If they're doing a great job, they can help your practice thrive. You need to ensure that every staff member is doing at least a good, solid job. Job descriptions To set the ground rules for acceptable performance, you should write job descriptions. Employees need to know your specific expectations, and you need to have specific criteria for judging their work.
Job descriptions provide both.
The job descriptions should reflect your practice's actual work needs. They should also be both complete and discrete. Similarly, try to write your job descriptions so that the tasks associated with different positions overlap as little as possible. You may well need to ask an employee to fill in for someone who is sick or do some unusual task out of necessity. Do not use it to change an employee's job description unilaterally.