The 1999 NRQ Award winner has a growth charter that outlines its core values. President Michael Cordonnier, CR, knows that sustaining those values through growth depends on employees who believe in it as strongly as the owners do. Although the company has many programs in place to support its values, employee performance must reflect those values every day. Our growth and success depends on demanding the best in everybody. The effective review forces the employees to think about themselves and how they can do better.
Employees receive a questionnaire about a week before the scheduled review.
Cordonnier fills out the same questionnaire, and the meeting becomes a discussion about how both the company and employee can improve. One question asks for the greatest challenge the employee faces in creating quality work. Although this can be used to point out areas of personal improvement, other times the discussion leads to changes in the way the company operates. RDI also asks for the employee s greatest success and greatest failure over the past year. Again, Cordonnier intends for the discussion to show where both can improve.