The Preferred Customer Program allows you to lock in a low rate for ten years or more while receiving enhanced customer service and support in all utility-related areas.
Contracts run for ten years.
The contract provides a mechanism ensuring that the city's rates will remain competitive in a deregulated market, and gives the customer the ability to cancel the agreement with an exit fee after five years. Customers may also terminate the contract at other times with no, or reduced exit fee if the city can't match the competitive prices of another electric provider. As a partner in the program, you will have a Key Account Representative assigned to your account. Acting as your single convenient point of contact for all utility-related needs, your Key Account Representative will be familiar with your account and assist you with any concerns, issues or other business you may have with the City. They can introduce you to other money saving opportunities such as energy management and low interest loans.