To have a good staff, you must treat them well and educate them about chiropractic. If a doctor has a high turnover in staff, this is a red flag and you better look in the mirror. If you treat your staff well, they will treat your patients well, and that is the ultimate goal. Do Satisfied patients don't refer family, friends and co-workers to you. The satisfied patient feels they paid you for your service and they expected to get better or they wouldn't have sought your care in the first place.
Enthusiastic patients do refer.
You have to be excited about the patient's response to care. You have to light the chiropractic fire in them. You have to be an enthusiastic doctor. Caring is an attitude, a genuine concern for the welfare of the patient. You either have it or you don't, and the patient's opinion is really the only one that counts.