Writing the case title Write a case title that briefly and clearly indicates the content of the case. The user must be able to identify the content based on the title. Include topic, product, and version if applicable. If applicable, include a specific operating system in parenthesis at the end of the case title. Use Miami to refer to Miami University in order to keep the title short and clear.
Causes explain the background of a problem the client is experiencing.
Writing a cause is optional but recommended when the information may help the client prevent the problem from recurring. Because the cause will be displayed on the web, you need to use HTML for writing the description. Explains what is the cause of the problem that the client is experiencing. Is understandable at a novice level. When finished, use the preview button to check the display of the case in a browser.