These solutions integrate IVR products, services, reporting, and other capabilities and contribute to increased contact center effectiveness, improved customer satisfaction, and reduced costs. Report detailed information on types of calls received by problem, product, geography, etc. Deliver better cost management through optimization of an automated system. Our systems handle call routing and the delivery of routine information to customers. They prompt the caller, learn what is needed, ask for additional information, look up and deliver the answer, and route the call for additional services as needed.
Customers often make buying decisions on impulse.
Similarly, acknowledgment of their order inquiries should be fast, responsive and accurate. Overall, this IVR system allows companies to cost-effectively handle a high volume of routine inquiries, gather vital sales information and provide interactive data access. The Transfer Connect option, or the ability to transfer to a live agent if necessary. This file can only be viewed using the Adobe Acrobat Reader version 4.05 or greater.