In the airline industry, many customers make reservations and subsequently fail to travel, without previously notifying the airline. Consequently, airlines overbook. American Trans Air is committed to ensuring our customers who are booked on an oversold flight are treated with fairness and consistency. Initiative 9 of the American Trans Air Customer Service Plan includes information customers may want to know about the services we provide. If Flight Is Overbooked Reservations A Reservation Sales Agent is not authorized to view the number of seats booked in relation to the aircraft capacity or the authorization level.
Agents advise customers whether a flight is available or sold out.
This information is based on the availability display and is derived from the authorized count not the aircraft capacity. Airport Services An Airport Customer Service Agent is authorized to view the number of seats booked in relation to the aircraft capacity and the authorization level. However, the authorization is limited to flights departing within the next three days. To customers soliciting the booking level outside of the specified period, agents are to inform the customer due to booking fluctuations the information may be obtained on day of departure of the return flight. In the Airline industry, many customers make reservations and subsequently fail to travel, without previously notifying the airline.