An MBO system focuses on results, not processes, and encourages short-term behavior. The twelfth principle is Remove Barriers to Pride in Workmanship. Deming believes that the biggest barrier to pride in workmanship is performance appraisals. The thirteenth principle is Institute Education. In this, education refers to self-development.
Firms have a responsibility to develop the value of selfworth of the individual.
The fourteenth and last principle is Take Action. The TQM philosophy is a major cultural change and many firms find it difficult. Top Management must institute the process and include everyone. This has just been a brief overview of Total Quality Management. It is a somewhat complex principle, and seems difficult to achieve, but in the long run TQM can be very beneficial, if done correctly.