It's been a learning process because I've had to learn how the features interact with the components involved. It's a field that is consistently progressing and there are many opportunities. There's always something new and fascinating to learn. One of the pluses is that it never gets stale. Don't be afraid to ask a lot of questions.
Employers look for new and different ways of doing things.
Also, continue to keep yourself informed about new technologies because the telecommunications industry changes so rapidly. You have to be able to relate information to both technical and non-technical audiences. Especially for customers who are users, it's important to relay the information in a way they can understand. I didn't realize it would be so vastly different. Also, every company has its own way of doing things, its own policies, its own methodology.