No two phone lines are exactly the same. This uncertainty adds considerably more variables to have to contend wtih. And just because your neighbour can connect to the same ISP doesn't necessarily mean anything, differences between the computers, differences between the phone lines could account for differences. They are stuck in their uncomfortable steno chairs. Yet somehow its our fault that they've got an illegal copy of Windows.
Literacy also appears to be a big issue.
It's not our fault you can't read. I'm not suggesting that if you are unhappy with your service from your provider, that you should continue to pay them, without being able to use the service to your satisfaction. Try another ISP, you'll probably have better luck. Don't sign up with an ISP for a full year. Purchase a single month first, and see if you're happy with the service, before you sell your soul to the Internet-devil.