ClienteleNet is a secure, standards-based Web application that is highly adaptable to meet your business requirements. It bolsters your customer support program by enabling self-service over the Web. And it enhances your marketing efforts by capturing prospect information directly from your Website. This robust, integrated application works with common Internet browsers to give emerging enterprises in the mid-market a corporate global presence. ClienteleNet can dramatically reduce the number of first-level calls made to your support department, enabling your support staff to concentrate on solving more complicated problems, while reducing support costs.
Customers can register their products immediately over the Web.
They can submit support calls as well as check up on the status of calls they ve already submitted. Plus, by placing answers to your customers most frequently asked questions on the Web, you empower your customers to help themselves to timely information anytime of the day from anywhere in the world. Whether searching your Web-enabled AnswerBook for a solution, placing a call for assistance, viewing the status of one of their open calls, or checking up on a call s details your customers remain informed at all times. Customers are happier because they get the same information without having to wait in a call queue or for a call back. And if they can t solve their own problem, they can always submit a call from the Web requesting assistance.