He has to have the chance to bounce ideas off his client. The secret is for the client to have essential information provided very quickly by his accountant. To understand a business an accountant needs to know more than he can read from your accounts. The client is encouraged to ask questions and enable the accountant to act as his business partner. The cost must be affordable to the client and leave the accountant with an acceptable profit for the underlying effort that goes into this type of service.
All accountants deliver the figures.
Most believe they DO give helpful information. However, in a relationship between a service provider and a client there are certain rules. The first of them is that client does have some inalienable rights. The client not using the information does not make it right for the accountant not to deliver it. We all know that client satisfaction is basically linked with your justified expectations on what you receive in exchange for the money you pay.