We typically email our customers with the U.S. Priority Mail tracking number once an order ships. No order can be reprinted or shipped until it has been declared lost by U.S. Postal Service or UPS unless a new order is placed by the customer and paid for in full. Once the corresponding shipper has issued a refund check, we will credit you for the duplicate order. No order can be reprinted or shipped until the damage has been confirmed by U.S. Postal Service or UPS unless a new order is placed by the customer and paid for in full. Once the corresponding shipper has issued a refund check for the damages, we will credit you for the duplicate order.
All shipping companies require that the original packaging be kept until a claim is settled.
At this time we do not offer printed catalogs as this is just one of the many ways that we attempt to keep our costs low so that we can continue to offer our customers lower prices.