Here are some quick notes for new visitors. Thanks for stopping by today. If it turns out that she expected it to last only one year, then we'll repair the shoe. The point is that the customer determines the expectation. Like a good teacher, design should engage you, involve you, and help you make connections between what you know and what you don't know.
Information architecture enables people to draw on what they already know.
Of course not. However, while we continue to design products that they can't use, we allow ourselves to think of them as stupid. Instead, we should be asking what's wrong with our products. Everyone needs to maintain their site. However, you should always plan for this to minimize downtime.