Customers no longer identifying skill deficiencies. Continual monitoring of progress. Programme of continual improvement now part of the culture. New staff taken under the wing and shown the ropes. Duty statements reflect work being done.
Duplication is eliminated.
Greater personal responsibility and authority is defined. Resources are not only sufficient to meet the day to day needs but are sufficient to meet long term planning on the effective and efficient use of the resources. Breakthrough New policies implemented. Survey of customers reveals satisfaction. Staff at all levels are happy to pass on information and knowledge to others.