We just got re-certified as well. New patients would come and we'd take all their information right at their initial visit, which would take 15 to 20 minutes to get an adequate history. But we found they were leaving things off and have to call us back. So we decided to send new patients a history form a couple days in advance, so they could complete it when they felt comfortable and had the time, which helps get a more comprehensive history. We still review it in the office, but it takes about five minutes, which save us time and them time, too.
Employees often approach new management ideas by simply rolling their eyes.
There are only four pepople in the office at one time. So we understood quickly that this is what we have to do, and this is the best way to do it. But since we are such a small operation, it did take some time to get used to. I put a lot of hours into it, and it took a while to get used to some of the new forms we fill out. And the health insurance people anticipate in the next year or so that they're going to be looking for reasons to refer their patients to an orthopedic surgeon.