Both sides need to do their homework before initial contact since first impressions can be lasting on both sides. And that homework must be based on advice from people experienced in the local culture. But do not be surprised if the people with whom you are dealing want to show their respect and knowledge by following your style of protocol. It is important to be flexible and ready to adapt as you find it appropriate. But perhaps most important is a sincere, open friendship and respect in your relations that will overcome any minor slips made in social or business protocol.
Friends are always understanding.
The North American obsession with punctuality, tight schedules and deadlines often leaves little time for the very personal aspects of the relationship which Latin Americans most value. In turn, Latin Americans working in the United States learn very quickly the negative consequences of failing to adjust to local punctuality. Both sides need to understand and accommodate the customs of their counterparts. There is clearly need for open discussion and agreement on which customs or combination of customs to follow, depending on the circumstances. Meeting strict deadlines, for example, is extremely important to most North Americans because their complex business operations often depend on synchronizing the availability of goods and services from multiple sources.