Each case study ends with a printable summary of its key learning points. Participate in video interviews, conversations, and meetings involving all the key players. Respond to simulated e-mail messages, memos, and organizational charts. Hear and respond to phone calls and voice-mail messages. Evaluate personal agendas and meeting minutes.
Managers can practice resolving diversity-related issues in a stimulating no risk environment.
Helps managers link diversity issues to key business challenges such as globalization, changing demographics of the workforce, and reaching new and more segmented market groups. Managers will explore the habits that can cause them to get stuck on who s right and who s wrong . . . and learn ways to break those habits. Managers can examine the reasons behind the paradox that treating individuals fairly may often mean treating them differently. Creative work done in groups, such as brainstorming and planning, often involves the need to communicate across differences of all kinds and is therefore prone to conflict. Managers will learn ways to maximize the benefits of such conflict while minimizing its costs.