Customized system availability guarantee Sun works with you to design, implement and manage a solution to achieve the level of Sun system availability you require. Sun backs it up with an availability guarantee customized to meet your needs. You have the confidence of knowing that you're taking advantage of any recent improvements in the operating environment or the hardware. Sun performs a skills assessment of up to 10 staff members. By measuring your employees against job-specific skills profiles, Sun is able to create a customized curriculum for each person.
Human error is a leading cause of downtime.
The skills assessment helps you identify skill gaps and give your staff precisely the training they need. At periodic service reviews, we discuss system support issues and upcoming projects. The result is better support through planning, information sharing and closely tracked service activity. Service account manager Sun assigns a local service manager who is responsible for your satisfaction. Your account manager will help you develop an enterprise support plan and will work closely with you and your staff throughout the year.