But it's too early to claim victory. Borrowers still express major heartburn. Forty percent still felt they weren't in control. Thirty-two percent complained about the paperwork. And 17 percent were bothered by unexpected or hidden costs in the application process.
Consumers have a right to be treated well, especially when they finance a home.
It's the biggest purchase most will ever make. When you take a taxi in New York, you have a passenger's bill of rights. Congress has agreed there should be some kind of patients' bill of rights, and it's considering an airline passenger's bill of rights, including on-time take offs and a return of baggage. And in the end, it means more homes to build. Let me talk about these rights, starting with the most basic.