Personnel management within the stores itself. It would actually be set from Swindon in England, at Head Office. They set them for each individual store. Each shop gets a budget every year to work through. That's being kept down all the time.
Bonuses come from that.
You get nothing as a result. You get nothing at Christmas, just one card between everybody in the shop. A mass-produced card. Your name isn't even mentioned on it. There's two hundred and nine shops in the chain.