In these times of continuous and accelerating changes in both our personal and professional lives, leaders cannot afford to adopt a traditional model that believes a period of steady state is followed by a time of change, followed by a time of steady-state calm. Rather, today's world operates in conditions that could be characterized as permanent whitewater, constantly churning and frequently changing directions. We all face changes in society and quieter changes in our personal lives. Make their desired outcomes tangible Tangible outcomes are understandable by all those who can assist with making the desired results a reality. Tangible outcomes are those that can be articulated in a way that results in their achievement.
Leaders listen to people and then act on what they have heard.
Active listening leads to learning because of the understanding that results. Listening must be patient, and all should be given the regular opportunity to contribute. The top five leadership keys are presented, in order from most to least important, in Exhibit 2 . A vision helps shape the future as people begin to believe in the vision. Organizational visions are developed after coming to a strategic understanding of the industry and identifying the requirements of customers.