We help accounts deal with traumatic events that increase risks to the employee population. We rapidly conduct a needs assessment, make available materials to educate employees about normal emotional responses to tragedy and encourage employees to draw on the EAP for continuing assistance and support. We offer counseling to those directly affected by the incident occur followed by a group debriefing. We assist accounts in communicating the EAP to employees and family members by providing print and multi-media materials, by consulting on the communication strategy and implementation, and by conducting specialized communication presentations. We offer worksite health presentations, each 30 to 45 minutes in duration, to give a broad overview on a single health topic.
Employees have an opportunity to increase awareness, ask questions, or seek referra information.
We ask a random sample of EAP clients to complete a satisfaction survey that includes a variety of questions evaluating the referral process, the counseling they received, and the counseling office functioning, as well as their overall satisfaction with EAP services. The client is also invited to write in comments on the services. Quarterly summary reports We provide reports to EAP accounts that summarize utilization patterns and include the number of individuals served, the number of visits, the general categories of problems addressed, and the referral resources utilized.