Each counter used in a product must be declared. It can have as many coefficients as required, defined to the exact minute of any given day. If a customer is using such a counter, he is will be disconnected to make space for a customer which will be using a committed counter. This feature is interesting because you can defined committed and uncommitted counters inside the same product. As soon a contract is declared as paid, Regulus will allow the user to stay connected inside his defined contract.
Grace period is started from the current contract starting date.
Please note, all invoiced contract are linked to a retailer, a report by retailer can be generated. In the event a contract is not paid within the grace period, all the users related to the unpaid contract will be disconnected. Experience has shown that customers try to connect 3 to 4 times, before calling to pay the late bill. By adding X weeks to the grace period, it is very easy for your staff to allow a delay for the customer check to arrive. As explained previously, a contract allows a customer to be connected to your facilities between given dates.