The company has operations in over 40 countries and employs over 22,000 people. Transformed from a manufacturer of computers, today ICL improves business performance and competitiveness through services focused on electronic business, enterprise applications and the implementation and outsourcing of IT infrastructure. CCC Mobile is a part of CCC Group, which provides a wide range of software development services with ISO9001 certification. 9110 Communicators for call dispatch and call closure. Speed is of the Essence As ICL customers are running mission critical systems, fast communication and response in very short time scales are vital.
Dispatchers can now issue new service calls to the engineers instantly.
The engineers themselves are very enthusiastic about this solution. Now they can spend more time on servicing customers instead of calling back dispatchers. What's more, the training costs have been very low because the Celesta solution has been both easy to learn and use. ICL engineers can browse their assignments and fill in reports off line. They are only on line for approximately 25 seconds when sending a report or receiving an assignment.