The lifts at Dennett House and Craddock House in Winnall Manor Road were out of action from lunchtime on Friday 28 January until Tuesday 1 February following safety concerns expressed by an engineer employed by the City's insurers. Letters were hand delivered to all residents on Friday afternoon informing them of the situation and offering assistance and or temporary alternative accommodation. None of the residents asked to be moved.
Lifts are now fully operational in both blocks of flats.
We will now be looking at how we can ensure that we avoid similar situations in the future. We would also like to express our thanks to the residents, some of whom had mobility problems, who showed patience and understanding. Service engineers with international lift manufacturer Kone Lifts carry out monthly inspections and maintain the lifts on behalf of the City Council . Zurich Insurance carries out its own inspection every six months. Kone engineers were happy that the lifts were serviceable and safe but the insurance company's inspector was more cautious and asked that immediate repairs be carried out.