Service Mgt. . . . . . . An excellent overview of how Honda will fit in a changed auto market. Includes discussions of productivity and manufacturing advances. Quality Mgt. . Service Mgt. . .
Discussion includes cultural issues.
Service Mgt. . An interesting article about success for suppliers in the computer industry. Discussion includes productivity. Service Mgt. . . A discussion of Carnival's success, focussing on their attention to productivity and efficiency.