The teams have come up with hundreds of small improvements that add up to a big return for the hospital. Among the many changes suggested by the teams are a few that stand out. Free valet parking 2. I have some time to help you. Janitors are asked to close windows, adjust televisions, and close doors.
Employees greet each other by name to create a friendly atmosphere.
The company encourages employees to do good deeds in the hospital and in the community then puts them in the company news letter and the local newspaper. Employees are urged to suggest improvements. These are not all of the steps taken by the hospital but they give you an idea of what small things can do for a company. They had a Web page that nobody in the world could follow for insurance quotes and applications. Since they don't use agents they decided to build on their Web site and make it easy to use.