Robert J. Smith announced today that West Virginians will now be able to file their continued unemployment compensation claims through the agency s website. We are making use of new and emerging technology at every turn to help us better serve our customers, Smith said. Our goal is to give the citizens of West Virginia top-notch customer service in every regard.
Claimants now have an additional option for filing their continued claims.
In addition to the telephone Interactive Voice Response System, which has been available to claimants since last November, claimants may now file via internet with several methods of access. Individuals wishing to file for initial unemployment benefits must still report to their nearest unemployment compensation office in person and complete an application. During the application process, they will select a personal identification number, or PIN, that is to be used when inquiring about their claim or filing for benefits by telephone or through the bureau s website. The telephone number for filing a continued claim or obtaining claim information is 304.558.4686 or TDD 304.558.6046.