Improvements come from people working together toward a common goal. As part of TQM, we measure several critical factors in our operations that directly affect our customers. Our performance in the areas of shipping, billing and order entry. Vendor performance in the areas of shipping, billing and order entry. We monitor these items monthly to judge our progress against our goals.
Every company has individual requirements to fulfill their procurement needs.
We have attempted to meet those requirements by offering several choices in formats. The purpose of these choices is twofold. First, together we must determine the technology level that is best suited for the customer. Secondly, the format must be cost effective. The formats we have available are explained in more detail below and on the next page.