Another problem is the broken implied promise. For example a preoccupied supervisor walks by an assembler, who shouts to him or her about a problem. The supervisor was nods, walks on and never takes action. The worker believes there was a promise made and broken. The supervisor never even put in on the burner.
Few companies have good transaction process skills.
Yet lacking this skill destroys trust, thus limiting change. Visualize this happening with hundreds of different systems that do not work up to par. Add them up. This kind of management actions or lack of have been reducing trust and causing attitudes for years. You might resist or demand a whole lot of clarification.