They also answer customers' complaints and inquiries. Retail supervisors and managers oversee the work of sales associates, cashiers, customer service workers, stock and inventory clerks, and grocery clerks. Retail supervisors and managers also are responsible for interviewing, hiring, and training employees, as well as preparing work schedules and assigning workers to their specific duties. The responsibilities of retail sales worker supervisors and managers vary depending on the size and type of establishment as well as the level of management. As the size of the retail store and the types of goods and services increase, these workers increasingly specialize in one department or one aspect of merchandising.
Larger organizations tend to have many layers of management.
Small stores and stores that carry specialized merchandise typically have fewer levels of management. Department managers commonly are found in large retail stores. Department managers also may greet and assist customers and promote sales and good public relations. Department managers also review inventory and sales records, develop merchandising techniques, and coordinate sales promotions. In smaller or independent retail stores, retail sales worker supervisors and managers not only directly supervise sales associates, but are also responsible for the operation of the entire store.