Even What To Ask BPO providers are finding that technology is becoming the foundation of every major business process. Technology is now a crucial arrow in their quiver. In their desire to service their clients totally, many BPOs are forming partnerships with ASPs so they can add ASP services to their product mix. Technical issues stand at the forefront of the problem. For example, site availability is a key issue for ASP providers, points out Raysman.
Interfaces can be tricky.
Raysman likens this relationship to private labeling. However, the interfaces have to work so the buyer has no trouble accessing what is in reality the ASP's Web site. Because its buyer might have some specific and unusual issues to address, the BPO might have to add content to the ASP's site. The two parties have to address this additional work in their contract with each other. If the BPO client expects the ASP Web site to be available 100 percent of the time, say so in the contract.