One of the strongest findings showed that when managers believe in their own leadership and in their ability to shape change, they have a positive impact on the business focus. The department may not be able to change things, but an openness about the environment creates a comforting focus on the goal with less distractions. Other frequently mentioned impacts were increased focus on organization strategy, improved morale among staff, and the empowerment of staff. Many managers made the unsolicited comment that the program helped their groups concentrate more clearly on customer needs. In addition, the program continues to win industry awards and citations, too numerous to mention.
External sources think so, too, and the program has saved a ton of money.