The reasons for instituting training should be explored as should the anticipated outcomes and any problems that the various constituencies think might arise. Look for differences as well as points of agreement within their answers. It is important to solicit maximum support for the training before it actually begins. There is no substitute for good rapport. Along those same lines, it is not atypical for training to involve specific, technical information that is germane to an individual company.
Many companies have their own language to describe various operations.
It is also common practice for companies to develop standards that can vary considerably from those of the industry in general. Aside from making sure that these unique terms and standards are reflected in the training sessions, such awareness gives trainers instant credibility with company employees. An extensive knowledge of company jargon allows trainers to relate to session participants on an interpersonal basis. After the pre-training visit, it is time to seriously prepare for the individual training sessions. Toward this end, the cardinal rule is customization.