A how-to guide If customers want to spend money with your business, they usually don't want to spend extra to reach you via long distance. That's why toll-free numbers are so important. They add a touch of convenience for customers, clients, suppliers, vendors and others since they need not worry about the cost of the call. Toll-free numbers can be used for any type of call, including voice, data and fax. They work like having long distance services, except the charges are reversed.
Callers pay nothing unless they are using wireless services that charge for airtime.
But many customers don't know that the new area codes are toll free, so this point must be made more prominently when giving out these numbers. Options vary from provider to provider. You may be able to send a certain percentage to one office and the rest to another. Or you might have calls going to different places depending on the time, day or the caller's location. This lets you divide up the labor of answering phones.