Cannot disprove unsubstantiated allegations against staff. Sheer volume of grievances generated by close management inmates is a problem. Staff simply do not have the experience or educational background to construct a response that is applicable, concise, or understandable.
Help is available to staff in constructing their response, but few seek help.
Consequently, formal grievances are generated by poor or inadequate responses to informal grievances. Staff taking grievances personally. Cooperation between institutions with regard to responding in a timely manner. No staff positions specifically assigned to the grievance process. Grievance should be directed to the institution where the incident occurred.