Sun assigns a team of headquarters and field personnel to work closely with you and your staff to help ensure continuous communication and well-integrated problem management and hardware and software change management processes. Customised system availability guarantee Sun works with you to design, implement and manage a solution to achieve the level of Sun system availability you require. Sun backs it up with an availability guarantee customised to meet your needs. You have the confidence of knowing that you're taking advantage of any recent improvements in the operating environment or the hardware. By measuring your employees against job-specific skills profiles, Sun is able to create a customised curriculum for each person.
Human error is a leading cause of downtime.
The skills assessment helps you identify skill gaps and give your staff precisely the training they need. Account support reviews Working with you, Sun develops a customised account profile and support plan for your systems. At periodic service reviews, we discuss system support issues and upcoming projects. The result is better support through planning, information sharing and closely tracked service activity. Service account manager Sun assigns a local service manager who is responsible for your satisfaction.