Clients frequently complain that caseworkers do not process reported changes. One client continued to receive TANF payments for months after she reported that her children had been awarded Supplemental Security Income. The caseworker also failed to adjust that client's food stamps. Many clients have trouble reaching their caseworkers by phone. Local office phones often are either constantly busy or unanswered.
Caseworkers often are unavailable.
Leaving a message is not always possible. Moreover, when clients can leave messages, caseworkers often do not return calls. Difficulty in reaching caseworkers can cause problems for all clients, particularly those who do not have phones or who work or attend programs during hours when their caseworkers are available. Clients may have another option, however. To make a report, please complete and send the reporting form.