Clerical and secretarial work at an intermediate level in a district office of a department or agency. Work is distinguished from the District Office Clerk I level by the routine presence of some administrative duties, although the work emphasis remains secretarial.
Duties routinely require a high level of initiative and independent judgment.
The incumbent must know and communicate departmental policies and procedures. Position requires a high degree of public and client contact as well as a close working relationship with caseworkers, counselors, or other professionals. Work is performed under the supervision of a higher level clerical. Provides office management services such as handling mail, ordering supplies, doing time reports, trouble shooting for computer problems, preparing a variety of administrative reports. Responds to a variety of inquires from clients, the public, and other providers to the extent allowed by practice, policy, and knowledge of confidentiality rules.