There is high awareness and use of Reserve. This illustrates the need for continued online availability of current information and ongoing publicity about its availability. Respondents express high importance and high satisfaction with Circulation Services. The borrowing period is satisfactory to all groups, as is the renewal policy. Undergraduate satisfaction with ability to place holds and recalls by telephone is considerably lower than ratings of the other groups, and should be examined.
Graduate students are the least satisfied with circulation hours.
High importance is accorded to Reserve services. Among graduate students and undergraduates, there is considerable dissatisfaction with the loan period. Current Periodicals is another high importance area, and receives positive satisfaction ratings overall. Reference Users tend to be aware of Reference materials and use them frequently. Graduate students are unaware, but have need for telephone reference service.