This course will address assertiveness in a variety of challenging situations and will give participants opportunities to practice improving and maintaining an assertive style under pressure. This course is for high-risk professionals who have not taken other Conflict Resolution courses. Many professionals find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters inevitably requires emotional energy and frequently results in increased stress. This course provides alternatives for constructively managing hostile individuals.
Attention is given to risk factors and ensuring personal safety.
Participants will have an opportunity to identify personal responses to hostile behaviour, learn and practice a model for defusing hostility, and increase skills in constructively confronting problem behaviour. This course gives participants an overview of and an introduction to collaborative conflict resolution. Participants assess their own conflict style and broaden their range of ways to resolve conflicts effectively. They examine the dynamics and sources of conflicts, attitudes and beliefs, conflict theory, defensiveness, and the role of assumptions and emotions. Participants will practice specific skills and approaches useful in resolving interpersonal conflicts.