Here, the employer already knew Taylor was psychotic at work, had been hospitalized, and was required to take medication. All that was needed in addition was for someone to ask for an accommodation. Taylor's son asked the administrative assistant for personnel, so it was unnecessary to also ask Taylor's direct supervisor. Once the employer knows of the disability and the desire for accommodation, then the employer has the burden of requesting whatever additional information it thinks it needs. Employees, especially those with psychiatric disabilities, may have good reason not to want to reveal details unnecessarily, and may have difficulty relaying medical information, so it makes sense to place a burden on the employer.
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