He talked to Sam for a minute and then Sam put me back on the line with Jack. Jack told me that Sam believed that there must be a software problem and that he would take care of it and that I was entitled to a partial refund for the reduced speed that I had to this point. I told him that all I wanted was the speed that was advertised and he said they would take care of it and get back to me by phone. Citizens is the only provider for their customers. I hope that this letter will shed some light on the problems other subscribers are having with this company and I hope the company will fulfill their responsibilities to their customers.
Every line has a max speed it is capable of.
Maybe because your line is in poor condition or you are far from the telco, your max speed is only 435. You might not be capable of getting better speed on that line no matter what. I'm probably wrong, but that's just an Idea. There is, however, the reality of increased overhead commensurate to line speed increase. The faster you go, the more overhead on your line.