Once your contract with Dialtone begins, you have 30 days to contact our tech support staff with any question or problem that you have, free of charge . For that purpose, you can use our automated ticket system in our support page . Most emails are answered within one business day. If you have not received a response in 3 days, most likely there is a problem with your email address or mail server. In that case, re-send your request with another email address.
Full details are available at our support site.
The following services are available for customers by contacting our sales team . They are not included in your contract, unless explicitly specified. Servers Data Backup services Daily and weekly backup plans to protect you from loss of critical data. Cobalt Security Gold Pass Service Weekly backup service, Server Security Update Service, and 2 hours of system administration support System Administration services Special requests, personal tech support, consulting and trouble shooting, at an hourly rate. Monitoring services Make sure your server and all your services are running properly.