Specific channels will be created geared to individuals. Information services will be personalized so people can find t he information they require with minimum effort. These channels will target youth, seniors, parents and embassies. The Youth Channel, for example, will include links to health, jobs and training, and education. The Seniors Channel will features services to promote interaction and healthy living, as well as reduce isolation.
Electronic transactions are in place for specific services with more added each month.
Residents can register for courses, pay utility bills and access information related to business and social services. Where possible, these transactions will be cross-linked to specific channels. Parents, for example, will be able to access rink and pool bookings directly from the Parents Channel. Through services such as webcasting, the City will hold regular town hall meetings to help residents participate in the democratic process. The City has always had open houses and public meetings to consult with the public, but through on-line government, residents will have the opportunity to go directly to the government for information on special projects at the time and place of their choosing through the web.