Elizabeth Mckerracher and Graham Hutton Complaints should be made within 6 months of the event taking place or within 6 months of you realising that you have a cause for complaint. Time limits can be waived if there are good reasons why you could not complain sooner, by the longer it is after the event, the harder it is for people to remember what took place.
Full confidentiality is ensured.
The CHC Joint Chief Officers give advice on how to complain and will support people as they go through the process. The CHC would like to see the Health Authority and local Trusts employing complaints counsellors to whom distressed clients could be referred. Complaints are one of the ways in which the CHC monitors the quality of local services. If you wish to make a complaint about the Community Health Council, a procedure is in place. Please contact the office for details.