The position of Chief Knowledge Officer is located in the immediate office of the Administrator of the General Services Administration and reports directly to the Administrator. The incumbent operates within a broad mandate to maximize GSA s intellectual capital, and manage knowledge to the benefit of its mission and employees. As the Chief Knowledge Officer for the agency, the incumbent is responsible for ensuring that GSA employees have the right information at the right time in the right place.
Knowledge lives in people, while data and information reside in computers.
The CKO provides the leadership required to successfully transform GSA into a learning organization that is flexible, agile and open to change. The CKO serves as chief advisor to the Administrator, Deputy Administrator and Chief of Staff on all matters pertaining to knowledge management, including the identification of goals, strategy, tools, measurements, targets and project management. Develops program management structure to support GSA s major business lines and regional offices in selective pilot and demonstration projects related to knowledge management. Encourages, coaches, steers and directs, where necessary, these GSA initiatives to deliver positive and measurable results to the organization. Serves as primary spokesperson, both within and outside of the agency for GSA s knowledge management program.