Have your listing and fact sheets ready for quick reference. Keep your answers brief and to the point. Encourage the caller to make an appointment to see the house. You need courtesy, confidence, honesty, and a cheerful attitude. Greet the client with a smile and be objective about all questions and comments related to the house.
Every house has positive and negative points.
A straightforward and direct approach about negative aspects of the home will assure the potential buyer of your honesty and pride in the positive features. If the sale is stressful to you, ask a friend who knows the house well to handle the showing. Select such a person with care. He or she should be thoroughly prepared to answer any question the potential buyer has. Have your tour planned.