We assisted in mapping and launching a rapid integration of the two companies. While sorting out integration priorities and investment requirements, we acted quickly to stabilize key stakeholders by conducting focus groups with a sampling of employees, health care providers and key customers. We then crafted a comprehensive communications program to connect with stakeholders and build active support. Our assessment of the companies' cultural alignment revealed that, despite expectations, the cultures were different in significant ways. PwC's cultural experts outlined a solution to increase alignment, which was immediately initiated.
Employees are upset and threatened by change.
While you and the rest of management understand their concerns and want to keep them financially happy, you also know that compensation and benefits are among the most costly aspects of doing business. That's why it is so important to strike the right balance between keeping your people happy and the bottom line strong. Suffering from tremendous turnover after a messy merger, a global pharmaceutical firm requested our assistance in recruiting, retaining and motivating the right Information Technology people. We reviewed and redesigned the compensation and rewards structure and created a communications campaign to promote the initiative. As a result, job-hopping decreased and employee morale improved.