Outbound customer satisfaction polling Ability for client to randomly monitor and review call center handling and effectiveness of calls. Screen information is sent instantaneously to designated field site. Potential volunteer information would be e-mailed to 69 possible sites. Secondary email addresses for ticket referral is possible when necessary. Ticket records are e-mailed to the Ohio Department of Education Call Center and OhioReads designated staff member at the close of each workday.
Close ticket means to contact potential volunteer verbal contact or message.
Resolution has taken place action. If after three attempts the regional contact cannot close out a ticket then this is referred back to OhioReads main office. ODE call center and designated OhioReads staff member will monitor tickets . Check that tickets are closed out in 24 hours. Follow up with designated site if tickets not closed out in 48 hours.