Today, the company constantly searches trade and industry sources for new products and services that may fill a need for either their retail or wholesale customers. Good news travels fast but bad news will beat you home. This pretty much sums up the company's policy of not ignoring problems. The company strives to only handle quality products but when a problem inevitably arises, the company deals with it quickly, courteously and professionally. People don't enjoy hassles.
Life is complicated enough.
We try to take care of any situation before it becomes a hassle to our customer. The bottom line is to treat everyone the way you would like to be treated, and not do things that appear to be deceptive, dishonest, unscrupulous, or even the shady side of acceptable. Many customers are on a first name basis, the building itself is unpretentious emphasizing its humble sheep barn origin rather than camouflaging it, relics of former days in agriculture are on display as are pictures of the life and times of Jack Johnson. It doesn't take much encouragement to get Alan to take out three or four old scrap books chronicling the family's and the business' history which are understandably inter-twined.