It will include a feature called Wrong Numbers which lists companies that have received the most customer complaints during the previous quarter. The PUC helps customers resolve complaints against their utilities through letters, e-mail, fax and telephone. The newsletter, called Public Utility Connection , also features tips on avoiding scams and deceptive marketing, understanding telephone and electric bills, and reporting utility complaints to the appropriate offices. There is already competition between companies to supply local and long distance telephone service, and the Legislature may consider competition for electric service as well. While advertising between competitors will focus on the price for service, the quality of service matters too.
Customer service is about treating people right.
Request Policy Copyright 1998-2001 Public Utility Commission of Texas.