How we act We have been guided by strong values since the company's founding in 1847. Citizenship requires giving back to the communities where we do business supporting philanthropic causes and encouraging our employees to be involved in civic and charitable activities. Customer satisfaction is a continuous process, and the understanding that we do not have a one-time interaction with our customers but, rather, an ongoing relationship.
Diversity means building an organization that reflects the changing demographics of the work force.
We value differences in ideas, people andcultures, and we seek to reflect these differences in our products and services. Success comes from taking advantage of the collective knowledge and skills of people at all levels of responsibility. Financial strength is the foundation for all that we do. We are committed to sustained financial success for the benefit of our shareholders, customers and employees. Innovation means redefining how we work, responsibly and creatively.