Additional copies of the Newsletter are distributed to people who elect to be on the mailing list. Additional documentation and training may be provided, subject to negotiation. A meeting or presentation for departments wishing to provide information the World-Wide Web will be arranged within a month of a request. A local Usenet newsgroup will be set up within a month of a request being received. Some level of charging to aid in cost-recovery may be required for documentation and training.
Individual documents contain an email address to which feedback can be sent.
An evaluation form is distributed at courses. Online information sources have an email address to which feedback can be sent. Feedback on other services is obtained in the annual departmental survey. Operational Framework Documentation required for teaching use should be ordered from the Information Office, normally one month in advance. Change Control Documentation may be withdrawn during the summer vacation.