You will learn how to outline an organizational approach to quality management, integrate CQI methodology into everyday practice, recognize and analyze causes of variation, and describe critical paths and their use in a variety of healthcare settings. Actual position descriptions submitted by NAHQ members are the basis for this compendium, which covers the areas of managed care, case management, infection control, risk management, and utilization review. Descriptions, which include general information, are from one to two pages in length. Please note that no salary information is included. Written by a team of certified quality leaders, this latest edition of the guide is filled with the most current quality management information available.
Every chapter includes objectives, a definition of terms, and study questions.