The first step is to choose a company that you trust and respect. Purchasing from large companies that have been in business for a long time is a top priority. You want to make sure that they are reputable and stand behind their merchandise. If you buy from small companies that are new into the business, you may find they will not be as eager to please or willing to satisfy. Next you want to check the companies return policy.
Many companies return policies are different from in store to online buying.
Confirm that they will accept your return or exchange if you are not satisfied with the product. See if the company allows products ordered online to be returned to your nearest store. This can be very helpful and save you shipping and handling fees. Larger companies will often offer this, where smaller companies will not even allow exchanges or returns. This is a very important fact because when you order online, products may be quite different than what you expect to receive.