This created a temporary backlog of work, which resulted in an increase in the number of complaints. The backlog was tackled as a priority and has now been cleared with the result that the level of complaints have steadily decreased each month since July 2000. I hope this information is helpful. The available information is in the tables. Figures relate both to cases where benefit is awarded and cases where the value of an award is increased.
Figures relate to cases at appeal tribunals.
The BA does not routinely collate figures by calendar year.