They provide technical training, resource expertise, and assist in quality assurance plans for a team of Employment Counselors. They perform quality control duties and train staff on policies, practices and procedures. In addition to a regular unit work load, they coordinate the work of other staff and perform acting supervisory duties. They have extensive expertise and experience in the Department programs.
Incumbents deliver a broad range of workforce services to employers, job seekers and other clients.
These services typically include assessing needs and goals, job development, employment counseling, and arranging for temporary assistance. They function independently making judgment calls with clients and utilize community and Department resources to assist them. They may be a resource to other workers explaining and clarifying policies and regulations and assisting with the more difficult cases and policy questions. Incumbents perform basic support functions in the Department of Workforce Services employment centers. They perform duties related to job development, employment counseling, and arranging for temporary assistance.