Clients are expected to hand their problems over and lawyers, in turn, are expected to deliver results. There is no need to keep clients informed or seek their input because, it is thought, they don t care about the process, they just want results. The new paradigm, on the other hand, emphasizes client service and involvement. Lawyers are expected to be consumer oriented and client-driven, while at the same time retaining their professionalism. The client retains ownership of the problem and the lawyer s role is supportive and educational.
Extensive communication is absolutely fundamental.
From Technology is for staff to Technology is for lawyers As recently as 5 years ago, most lawyers believed that it was undignified and inappropriate for lawyers to have the technology to produce documents on their desks. Typing was for secretaries. Computers have completely reversed that paradigm. Now, most lawyers use computers to produce documents every day, as well as for numerous other tasks. Computers have fundamentally changed the way we work.