Medical Information Will Not Be Shared Financial institutions recognize that, when consumers provide medical information for a specific purpose, they do not wish it to be used for other purposes, such as for marketing, or in making a credit decision. If a customer provides personal medical information to a financial institution, the financial institution will not disclose the information, unless authorized by the customer. Responsible Use of Information Provides Customer Benefits Information financial institutions collect provides significant customer benefits. It enables financial institutions to understand customers' financial needs, improve products and services, comply with laws and regulations, provide enhanced customer service, and protect customers against fraud. Accurate Information Financial institutions have procedures designed to maintain accurate, current and complete customer information.
Financial institutions respond in a timely manner to customer requests to correct information.
Financial Institutions Help Protect Customers Against Criminal Use of Their Information Financial institutions help protect customers against, and educate customers about how to protect themselves from, criminal use of their information. Financial institutions use a combination of safeguards to protect customer information, such as employee training, rigorous security standards, encryption and fraud detection. Institutions work with law enforcement officials to pursue individuals who fraudulently use information. Financial Institutions Have Procedures to Prevent Unauthorized Access to Customer Information Financial institutions maintain security and confidentiality procedures designed to prevent unauthorized access to customer information. Within the Family of Companies Improves Customer Service Financial institutions share information within their family of companies in order to provide customers with the best possible products and services at reasonable prices, and to prevent fraud and criminal activity.