We had heard that communication and problem resolution were priority issues in Japan. If that is the case, that expertise needs to be put to work here. We are just Franchisees very aware of our questionable futures who think logically and realistically about our stores. We are Franchisees who expect a return on our investment. We do have a choice, and we are fully prepared to defend our right to choose and protect our valued independence.
Franchisees remain unconvinced.
It is not Clark Matthews who made those statements, it is Toshifumi Suzuki.