This is the keystone of all social skills. Among managers, communications competence strongly distinguishes stars from average or poor performers. They rely on their sense of others' emotions to fine-tune their messages. They deal with difficult issues straightforwardly. They listen well, seeking mutual understanding.
Adept communicators foster open dialogues and work to stay receptive to bad news as well as good.
Lincoln sought information by wandering. As a lawyer in Springfield, Illinois, he spent a great deal of time away from home seeking information for his cases. He was the kind of lawyer who would go out and see firsthand what was happening. This was a major factor in Lincoln's professional success and how he gained vital information to make effective decisions. MBWA is the process of stepping out, interacting with people, and establishing human contact.