Just get the job done and provide service to the clients. Adams believes that passion, flexibility, and fun are important workplace elements. She and her workers start off every Friday with fresh bagels and close the workweek with a happy hour of pizza and soda. I don't get to meet every guest directly, but I meet them indirectly through the staff, and each employee is important to guest satisfaction. That's why we invest so much in them, and why we have the confidence we have in them.
Every person here knows how important they are to the business.
Grace Cherashore is Evans Hotels' chief executive. Lois Crandell, president and CEO of Genetronics, understands the importance of communication and sends her staff of 75 to communication and negotiation seminars twice a year. It makes a huge difference in our employees' attitudes and abilities to work together. They learn a lot about themselves and each other and find effective new ways to communicate. The investment is well worth the time and money.