People assigned to work in the casting office come from all different parts of the organization. They work on 12-month assignments to this job with the duties of interviewing and selecting employees. While prospective cast members wait for interviews, they watch a video that describes the interview process and Disney s expectations. Nonconformists needn t apply, for example male cast members are prohibited from wearing earrings or having facial hair. Here is where they learn the basics of being good cast members and how to meet and exceed guest expectations.
Disney training focuses on safety, efficiency and fun, in that order.
Then training is completed at Disney University, a place to learn unique skills required of each job. The University is one of the largest corporate training facilities in the world. Seventy percent of Disney customers are repeat business, which proves that they can maintain a happy customer. Disney expects customers to become advocates for the business. Disney guests expect a lot of Disney as well.