Moreover, we say what needs to be said not simply what people want to hear. Above all else be true to our mission and values. Do Right by All Our Customers Doing right means acting with the best interests of the other party in mind. We treat each other, our business partners, and our colleagues with the same care and respect with which we treat our members. We have great people who want to do well, who are committed to our mission, who are capable of doing great things, and who come to work fired up to achieve them.
Great people flourish in an environment that liberates and amplifies their energy.
We seek to adopt the best ideas and to be the best at whatever we do. We believe we can always get better. We strive continually to improve our processes, to help people do their jobs better and to produce high quality services and products. We have a responsibility to create an environment that encourages people to speak openly, knowing they will be listened to when they do. Listening, however, is only a first step.