Thus, it is key that your staff adapts to the new ideas and functions of eGovernment and is skilled in handling your eGovernment applications. Training is one method of learning new ideas and skills. Even if you have a information or eGovernment policy in place, you will need to maintain and monitor it. Technology is constantly changing, so your policy should also be regularly revised to reflect these changes. If your management and your citizens do not support your eGovernment initiatives, your chances of succeeding are slim.
Management often provides leadership and capital.
Citizens are your primary customers for many of your eGovernment initiatives. Digital divide The digital divide refers to the gulf of opportunity between those who have access to personal computers and the Internet and those who do not. You need to determine how you will address this issue to ensure that you have the means of reaching all your citizens. For example, some governments have explored the use of maintaining lists of public Internet access sites. Refer to Cayuga County's Pilot Electronic Grant Initiative project .