This tracking system will be used to track the status of all calls pending and will be used to report metrics M3 and M4. In addition to metric tracking, the database will also be used to coordinate and locate computer-related property in use in N762 and to track all aspects of the network connections from the communications closet to the individual desktop. Safety risk is Low. The engineering technicians and staff are exposed to minor safety hazards. The use of hand tools, mechanical lift trucks, and cherry pickers are required.
Cost risk is medium.
The only elements of cost impact would be the necessity to increase staff due to increased workload or to provide additional training on new technologies we are asked to support. The cost estimates provided assume a similar facility configuration to what is presently supported. Current industry and Ames ratios are approximately 40 Unix or PC s per admin, we currently maintain ratios of almost 90 per admin. While this ratio is appropriate for Macs, it is far too high to allow us to be proactive in all aspects of work and limits our ability to provide timely service to all but the high priority requests received. Schedule risk is medium.