You can do this at our Online Account Management site. You can connect to the Internet using your username and password from any computer that is set up to access the Dynamite system. To avoid other people using your account always ensure that your login details are kept confidential and that you use a password that is not easy to guess, ie it is not recommended that you use a password like Smith, when your name is John Smith, or username john, password john. A normal recommendation for passwords is that it should be a mixture of non dictionary words and at least 2 numbers, with around a total of 6-8 characters. It is not uncommon to get disconnected once in a while.
Disconnections can arise from many areas.
Once you are disconnected you just ring back. This is used to maximise modem availability. As per the terms of agreement your account is due and payable even if the account is not being used. To avoid any problems with your account, or additional fees, we recommend that you contact us as soon as possible if you are going on holidays or will be away and not using the account for several months, you can arrange to have your account put on hold for a minimum of 1 billing period and maximum of 3 billing periods. A billing period starts and ends on your anniversary date of signup and is commonly referred to as billing day.