Complaints could not get system to place purchase order, incorrect information about inventory, dissatisfied customers, lost sales. Problem sold by NCR, developed by another company. Designed for and implemented on a different computer and operating system. System inadequately tested and performing badly. Each bag put into a car bar-coded for its destination.
Laser scanners track cars and send info about location to computers.
Did not work as planned. Cars crashed into each other, luggage misrouted, dumped and flung about, cars needed to move luggage were mistakenly routed to waiting pens. Software errors routing of cars to waiting pens. The time allowed for development and testing of system insufficient. Significant changes in specifications were made after project began.