Some powerful themes emerged. They traditionally manage through power. Now they must manage through persuasion. Opportunities have to be created to change rewards from the carrot and the stick to the heart and the stomach. We must teach people to make good decisions and then reward them appropriately, good or bad.
Good communication is critical.
Avenues of communication must be provided to allow communication to the workforce and from the workforce. If this cannot be accomplished during normal working hours, other ar- rangements must be made. All employees must feel free to express their opinions without fear of repercussion. High involvement organizations empower their employees by pushing down decision making responsibility to those close to internal and external customers. To support high in- volvement, organizations must share information, knowledge, power to act, and rewards throughout the workforce.