The unannounced visit by the pastor is out. The free caffe latte is in. Very baby boomer. Asking visitors to stand up in the middle of the service is out.
Free lasagna is in.
People bond over food. I also believe churches, synagogues and mosques need to operate almost like a business where customer service is a priority, to the way the phone is answered to how someone is greeted at the door. The cliche about getting no second chance to make a first impression not only applies to places of worship, but the chance comes and goes remarkably quickly. About 40 percent of people who visit a church for the first time go back, he said. Southern has even developed a list of welcoming dos and don'ts for churches.