Travel Agent Dir. Major airlines, faced with rapid growth in online bookings, are racing to offer new cyberservices to customers.
Frequent fliers can also request mileage awards and new cards, among other online functions.
But Keith Bounds, vice president for distribution, said last week that the company hopes to provide the same services online as those offered by phone in the second quarter of this year. Late last year it added a feature that lets customers view their itineraries from the time they book to 24 hours after the trip. Search the archives of the Los Angeles Times for similar stories. You will not be charged to look for stories, only to retrieve one.