We've created some links that will allow you to transfer all e-mail correspondence to a client file in Lotus Notes, the way you'd keep documents. The support of pioneering partners at the top is key to the success of any technology, of course, notes Ms. Thurston. Paul Mickey, Shaw's managing partner, sets the tone. She said she works closely with them, making technical solutions easier for them. Nonetheless, training and education are key.
Customized training is available.
A strong help desk is a backbone of the system. We have a very advanced staff of technical trainers. Each new user is extensively trained, and there is ongoing training, through online PowerPoint demonstrations, and presentations. Ms. Thurston markets every successful project within the firm. She makes presentations to practice groups so they can see successful implementations, she said.