If the lines seem to be wrapping incorrectly - set the page margins to match ours. Set the top, left and right margins at 0.75 inches, and the bottom margin at one inch. Try switching to Times New Roman, medium size. Edit the form as necessary to make it work. If you get to this point, give up.
Life is too short for such nonsense.
If the above tips did not help, we would greatly appreciate feedback about your system. We may be able to change the design or provide alternative instructions. You may also fax us the problem document with the above information written on it.