She did but for some time, she made sure she came in on Terry's day off. Finally she knew she had to face him to be able to actually buy a bird. Eventually she became so involved with the birds that she became a partner in the shop. But even more delightful is the fact that Terry and Shari are now married and run Parrot Island together. Now that is one of my favorite bird people stories.
Employees are knowledgeable and willing to help.
They take time to know you rather than just push you into buying a parrot or a certain product. While this is definitely true of the inexperienced help in the majority of pet chain stores, it should not be true in a quality bird shop. Although I would not expect everyone who works in the store to know all about parrot nutrition, there should be someone there who has taken the time to educate themselves about quality food products. Personnel are willing to recommend avian veterinarians, knowledgeable behavioral consultants, publications, and other information sources. They also provide a source for the purchase of quality publications.