But an equal number said that AOL was no better than anything else. Several agreed, however, that my choice of MSN was probably not the best because of its crowded, ugly home page. You cannot run even Windows 98 on that little amount of memory. This is the 21st century. Many readers suggested that a trackball was much better than a mouse for old, arthritic hands, as the trackball separates pointing from clicking and largely eliminates problems such as accidentally selecting and dragging things.
Flexibility is a confusing curse.
Some people are trying to help. Windows itself remains the greatest obstacle. Maximized windows can't be dragged accidentally, but so many other things can. The letters contained a litany of weird menus, oddball settings, threatening error messages, and changed parameters that stopped their users cold. The solutions readers offered were often simple, and the situations would have been humorous if they hadn't been so frightening to senior users.