Telling them they don't love us. Well, lets see, put yourself in their place. You are madly in love with this person and they tell you that you don't love them, don't care about them. Look at the entire relationship, not just that one situation. We then expand on that little remark and turn it into a major conflict.
Communication is the key.
If the answer is yes, then you need to discuss this situation further. Of course on the phone is generally not the best time for discussions of this type. We could then make a point to talk about it at a better time, then follow through. We don't assume a contractor will just come and start building, we hire them to do so, we don't assume the builder will build to our specifications, we give them blueprints. We can, it just takes time and patience.