Sector - manufacturing , robotics . Today, it is becoming increasingly difficult to sell industrial machines without reliable customer support.
Buyers increasingly see maintenance costs as the deciding criterion.
By increasing the quality of customer support with help-desk software and by bundling diagnostic software together with his equipment, a supplier will score points against competitors and gain market share. European manufacturers of equipment have a long tradition of tracking fault histories, but they rarely take full advantage of this. Develop diagnosis and fault analysis decision support systems. Update regularly troubleshooting manuals from observed faults. Capture and reuse the experience of the most talented maintenance specialists, transfer expertise amongst personnel and build a corporate memory.