ISO Certification Haldex Brake Systems' Friction Product Center has earned ISO 14001 certification from the International Organization for Standardization.
Issues are always at the heart of the customer's pain.
This article discusses the value of discovering the issues and offering services that solve them. The importance of the survey process Last month's column discussed the value of performing the survey or needs assessment in your customer's records-management operation. Surveys must focus on what is of value to your customer. Generally, what is of value to your customer is not the same as what may be of value to you. Missing and lost files are the most common problem for businesses in records management today.