Tickets are then dispatched to crews. The entire staff of our call center is on an emergency list that is used in extremely large outages of extended duration. They may be feed off a different primary fuse or a different transformer. Let customer service know if anyone in your home requires special medical care. But you should always have a back up plan in case the damage is so severe that it could take a while to repair.
Customer service sends the ticket to central dispatch.
From there, a dispatcher will dispatch a troubleshooter to the location to assess the problem. If the troubleshooter cannot repair the trouble, then a line crew will be called out to make repairs. This depends on many things including the severity of the damage or storm. When necessary, crews from surrounding states are called upon to assist with restoration. Downed power lines may look harmless but could be live.