They'll learn every part of the business. Every operational worker is known as a Process Technician, and paid the same salary. For each of those focus points there is an overall manager, and there's Steve. That's the whole structure of the organisation. Obviously you can't create such a culture and structure without the strong support of union leadership and their appreciation of a common vision.
Leadership is a shared responsibility.
If there's a safety question, you go to the safety person, if it's a quality question you go there. And everyone in the team learns every job. They rotate through each of these areas every 18 months, so after seven years they know every functional area of the business, and they are a team of managers. That's our vision, the self-managing team, they run the business. They make all the decisions on the process.