I repeated my original question. Her voice got louder. I got madder. We were soon in a no win situation. The previous examples demonstrate poor telephone usage.
Every person has at least one telephone horror story.
The telephone can be a company's most valuable tool to attract new customers. It can also lose existing and potential customers. A recent study indicates good phone skills made good business sense. Eighty-four percent of the customers calling are more willing to purchase goods and services from businesses that display positive telephone techniques. The image of your organization is immediately on display as soon as the telephone is answered.