The service will allow subscribing shopping portals to seamlessly provide consumer generated merchant ratings and reviews while strengthening their brand. Shopping site organizers can monitor their network 24 hours a day for reliability and customer satisfaction. Leading e-tailers have turned to user generated merchant ratings and reviews as a means to engender consumer confidence, and encourage the online purchase. A recent survey of consumers conducted by Forester Research found that over half of consumers surveyed indicate that on-line ratings were either 'important' or 'very important' in making their online purchase decisions. Merchants reliability monitoring 24 hours a day seven days a week.
Consumers can easily access past customer experiences with a merchant.
Integrated privacy and reliability and customer satisfaction monitoring. Ratings accessible in English, and Spanish. Merchants access customer feedback to increase consumer satisfaction. Members can customized surveys to receive specific customer feedback. Aggregate transactional and demographic data available for bench marking.