All shipping instructions must be specified when you order. Shipping cost will be charged on your invoice. Otherwise, the shipment is considered to be correct. If we determine that there is indeed shortage in the shipment, we reserve the right to ship you the shortage or credit your account.
All credits are toward next purchase only.
If you decide to accept the shipment, you should tell the driver about the damage and have them note the damage on their log and get a Claim number. CMI will credit the damaged products to your account once we receive the credit from the courier. CMI will credit your account once we receive the credit from the courier. For defective products, please follow the RMA procedure described below to return the items. If you find the products to be defective when you receive them, you must notify us within 30 business days.