For example, when an integrated set of desktop tools is promised, customers are best advised to ask for site visits where they can see the promised tools in actual use. On the other side, vendors will be reluctant to assume too much risk if a weak or haphazard discovery process has ensued. Understand how the vendor PE is being compensated. This knowledge will also help enterprises understand how their PE will respond to various requests and how to influence their PE in the desired direction. Perform annual audits.
Audits frequently turn up errors in invoicing and other financial issues.
Impartial consultants can offer useful suggestions as to how to remedy disputed issues and also how to quickly resolve outstanding disagreements. Hold periodic meetings to document and resolve all outstanding issues. Outsourcing issues pile up and the relationship can deteriorate over time. Enterprises should formulate a process for identifying, categorizing, prioritizing and resolving all outsourcing issues. They should then form a cross-functional contract issue management team consisting of the right people who can effect change.