The hot line, however, opens another channel of communication to those who have a question, concern or complaint about sexual harassment or discrimination and an opportunity to voice it. All hot line calls are initially taken by AFPC Call Center representatives. Callers with a sexual harassment or discrimination concern are forwarded to a qualified social actions counselor. Counselors ensure callers understand what avenues are available and also ensure complaints are channeled to the proper authority. After normal duty hours, voice mail is available for callers to leave messages.
Counselors return after-hours phone calls at the beginning of the following duty day.
For emergencies or when an immediate response is desired, counselors are available 24 hours a day. The call center voice mail will instruct callers how to reach an after-hours counselor.