Involve the employee in the development of standards. Be certain the standards describe the conditions that will be met when performance is satisfactory. For example, how well, how much, what speed, etc. is expected. Performance standards are the basis for performance evaluation and should clearly state how you and the employee will recognize when expectations have been met, exceeded, or not met. Complete assigned work in priority order and on time.
Employee consults with supervisor when priorities and deadlines conflict.
Employee does not leave callers on hold for longer than 30 seconds without acknowledging they are still waiting Information provided to callers is correct and complete Messages are complete and delivered promptly Customer complaints do not exceed 2 per annual rating period Return to Identify the problem and take appropriate action . Return to Performance Improvement Plans . Return to Corrective Action .