This is the most important aspect of consistency because it determines the outcome of all the others and results in extremely high value for the customer. Flexibility and Responsiveness Most mass producers of quality instruments have custom shops. They are fairly flexible and often do a wonderful job, but they have their drawbacks. They usually draw tight boundaries around what they offer in the way of custom appointments and materials. Their custom work is very expensive and takes a very long time to have done.
Guitarists often have intimate relationships with their instruments.
Another thing I like to discuss is how the customer uses instrument. This kind of flexibility charges the creative ingenuity that allows the customer to have a part in being a builder of the instrument. As you consider your next guitar, you ll find that most of the instruments in stores look very similar. Most of us have a paradigm about how a guitar should look and sound like based upon what we ve seen in the past. If you look at hand-built instruments, you will find a variety of designs that break all the rules.