Here, employees from a cross-section of state agencies learn the nuts and bolts of process mapping. Focus makes the difference. Breakdowns in communication cause confusion, frustration and poor results. In this session you will learn a new way to look at communication that puts you in the driver s seat, no matter what the situation. In this session you will earn how to restore and maintain integrity, trust, and credibility through communication.
Conversations are the engine.
There are four conversations that every manager must know in order to be effective with people and results. In this session, you will learn these four conversations, when and how to use them, and the difference they make for your success. It s not as bad as it looks. Sometimes even the best intentions and plans don t work out. In this session, we will look at a key source of breakdowns and what you can do to get things back on track.