Conflict in collective societies often arise from a perceived violation of group norms. Instead of being perceived a vehicle of change, conflict resolution is often seen as a vehicle to preserve the status quo. Patterns in communication also vary between the Anglo-American and Hispanic cultures. In contrast, collectivist societies cherish the preservation of group harmony. Communication among members of a collectivist society are often replete with manifestations of politeness, deference and respect.
Criticism is offered cautiously and directly.
Members of such cultures tend to prefer the use of a third party to avoid confronting their adversary directly. A triangular approach is preferred to allow members of collectivist cultures to save face, to preserve the disputants' dignity and to minimize conflict. The cultural assumptions regarding conflict resolution in Anglo-American society differ markedly from those prevalent in the Hispanic culture. In mediation, for example, these differences may increase discomfort and tensions. The setting for mediation under the Anglo-American model is often public, typically using an office or other bureaucratic setting.