Teller automation increases productivity by eliminating codes, carrying data forward from one transaction to subsequent transactions, and simplifying tasks through intuitiveness. Transactions that are traditionally the most time-consuming, such as savings bond redemption and foreign currency exchange, realize the most significant productivity gains.
Improved productivity is gained through system intuitiveness and processing consistency.
Many features provide tellers the opportunity to provide quicker, more accurate service to customers, such as cash and check detail calculators, and automated savings bond redemption value retrievals. Loss control is improved because transactions are processed online, the retrieval of host data is automated, and override processing occurs in a real-time environment reducing the likelihood of transactions occurring in violation of bank policies and procedures. The branch not only improves productivity, but makes greater use of sales aids to enhance service quality and increase revenue through cross-selling opportunities in the branch. The level of automation also ensures compliance with complex regulatory procedures because the system automatically enforces completion of required forms and reports. All rights reserved.