Telecom Computer Security Databases Handheld Devices Tech. Hi Pennie, To manage the knowledge flows in your organisation and to try to capture organisational knowledge are important issues to practice KM .
Intranet is a good software-tool.
But I m the opinion that technical infrastructure is only an aspect of the different KM enablers. Other more soft things, like culture, structure, leadership, etc., must not be forgotten. I think your are practising information management instead of knowledge management.