The introduction of flexibility, especially getting rid of demarcation, is seen as important.
Issues differ in various areas of the public sector.
For instance within the civil service a major concern is the rigid reporting relationships, where traditionally each grade only reports to the grade immediately above. Within the prison service the existence of excessive over-time, the need for functional flexibility and the use of technology are seen as important The strategy employed by governments for introducing flexibility has been to link certain of the pay elements of the national agreements to the introduction of flexibility. These are the so called local bargaining or flexible elements of the PESP and the Partnership 2000 agreements. Chapter 10 of Partnership 2000 Action to Modernise the Public Service emphasizes the need for flexibility in modernising the public service. Specifically, it points to the need for the public service to respond flexibly to changing service delivery needs and to deploy resources in a speedy and flexible manner.