The Department of Commerce has a key role to play in addressing technology, information and global competition. While that may appear to be a trivial problem to fix, it is not.
Computers follow the logic they are designed or programmed to follow.
In complex systems rethinking the logic is a time-consuming, difficult task that requires technicians to make delicate fixes to programmed code. The first is to raise awareness of the problem and assure senior management support for solving it. In that regard, hearings such as this, and recent communications to senior agency managers by the Office of Management and Budget help. So do articles such as the recent Government Executive cover story. The second way we can help is through sharing of information.