Empowerment is the act of shifting authority and responsibility for work.
Deployed successfully, transitions in empowerment will improve business performance, stimulate personal and group development, and improve customer satisfaction. Casual attempts in empowerment lead to confusion, fear, frustration, distrust, and failure. Once the decision is made, the third step is to take action. Empowerment is the result of calculated, deliberate, specific transitions in authority and responsibility. Shifts in empowerment are made successful through investments in capability and changes in capacity.