Many times, there is the need for feedback from the public on how agencies are doing. Similarly, the public should understand agency processes of setting goals and measuring performance. Top leaders transcend an entire organization, whereas middle managers or others can influence only the group that s directly below them, the middle managers are accountable to the top managers, therefore they are more likely to support top leader goals and objectives. Forces systemic instead of programmatic view Performance-based management forces you to look systemically as opposed to programmatically. It is easy for people to narrow their focus on how a program serves the American people.
Leaders have to pay attention to implementation.
That means more systematic use of performance information if something needs to get done.