We will comment on the outline and return it. Submit take-home exam. Think about a recent experience in a service organization when you encountered a particularly good or bad service. Be prepared to discuss in class. Submit RFK memo.
Attendance is mandatory.
Attendance is mandatory. All assignments are to be submitted at the beginning of the class on the date due Writing is an integral part of this course. We consider it important that you develop your competence as a writer because you will be asked to write extensively in many management positions. We also believe that writing can be a powerful tool for understanding the concepts of this course. As one of 4 to 5 members of a team, you will prepare a report and make a class presentation starting week 12.