Our principle purpose as a company is to create a work environment that empowers its employees to satisfy their customers in the very best way possible. We believe the most effective way to give the customers what they need is, in turn, to provide our employees with the support and resources they need in their pursuit of customer satisfaction. Our customer focus is based on the philosophy that the individual employee knows how to best serve their direct customer. The individual employee is in constant contact with their customer and has the pulse of what that customer needs. It is that interaction that is the key to customer satisfaction.
Companies fail because they forget to listen to their customers.
Each customer is unique and must be treated personally. We strive to gain the confidence of our customers and earn their trust by delivering the products and services they need to be successful. While many companies are content with meeting their customers' requirements, Scitor believes in exceeding those expectations Anticipating our customer's needs is a key element of our success. While the majority of our time is spent satisfying our customer, we always try to anticipate tomorrow's needs. We believe we cannot afford to wait for customers to express their needs - we must be there first with the most.