A willingness to hear is an expression of genuine interest in seeking a full understanding of what those who are heard wish to impart. We are limited when we attempt to understand others on the basis of words alone. As we learn to listen deeply to other people, we can discover differences in our perceptions. These differences can have a tremendous impact as people in our communities attempt to work together in interdependent situations. Only by practicing highly developed listening skills can a leader even begin to understand varying perceptions and facilitate negotiation among those viewpoints to accomplish a given task.
Leaders listen both to what people say and how they express themselves.
They listen to what is being said, and importantly, what is not being said. The essence of true listening is not to indicate that you agree with someone. It is a respectful response reflecting that you hear and fully and deeply understand that person. The challenge is to listen with your eyes, ears, and with your heart.