Over 300,000 records. They were using an old, inflexible Vax Legacy System. They needed to sell more major appliance warranties and other products with many flexible campaigns. Overworked IT staff did not have time to implement a system. Reps get all the information they need in one place with CTI, predictive dialer, and legacy system integration.
Management gets powerful call productivity reports.
Sears very successfully launched several new products, running multiple campaigns simultaneously. You have installed and customized our Information Automation System for us and in doing so, exceeded our expectations. Your knowledgeable staff has given us prompt and valuable support that has aided us through several stages of our system's growth. We have some employees with minimal experience in an automated environment. They have been able to work with it after less than an hour training.