He had expected to feel the responsibility of the new job resting heavily. What he hadn't counted on was the President's advice. Thinking to prove himself worthy of the new position, he had promised the President to drive for quality in his department. Quality is how well our product works in relation to the customer's need. That's just one aspect of customer service.
Customer service covers all the customer's needs and expectations.
If those others had understood that they'd still be here. I trust you'll do better. Each lasting about eight months. He wondered what chance he had to hold the job. The Area Manager eased himself down into his chair.