Once a questionnaire has been entered into the system, it can be accessed through the inquiry option for either viewing or printing. However, the questionnaires have come to be relied too heavily upon by the adjudicator which has hampered thorough investigations. This has become evident through recent Quality Performance Indicator reviews. The questionnaires are currently being revised to contain more potentially pertinent questions to the issue. Assessments are now downloaded from the state's mainframe to a PC and printed on color printers.
Government can learn from private industry practices.
Solutions do not have to be expensive to be effective. While this technology makes the process efficient, the manual highlighting alone was enough to make a major improvement in collections. Do not overlook ideas just because they seem simple or even silly at first glance. The questionnaires are completed on-line by the adjudicator as the investigation is being conducted. An opportunity for rebuttals to be entered on-line is also provided.