The integrated FrontOffice components enable sales, marketing, service, and support teams to share account information and communicate in real time. Sales and Marketing integrates functions for opportunity management, territory realignment, forecast and quota analysis, a marketing encyclopedia, Web data importing, and leads analysis. GoldMine also offers standard contact management functions such as scheduling, e-mail, and print and fax merging. GoldMine Service and Support integrates call center functions and management operations. GoldMine's Manager's Console displays the status of key business metrics in the Sales and Marketing or Service and Support environments.
Managers can monitor call volumes, sales quotas, and support issues within their departments.
If pre-determined thresholds are exceeded, the Manager's Console is designed to respond automatically by alerting supervisors and redistributing activities.