The Communications Working Group was charged to prepare an action plan to create and improve internal communications mechanisms. Our recommendations address where better communication is needed and identify existing or new tools that could be used. The biggest challenge for successful communications within libraries is to provide employees at all levels of the organization with the critical information they need to help achieve the objectives of the organization. More than simply providing the bare facts, employees need to receive the context and the impact behind strategic change initiatives. Without this kind of effective communication, employees are simply unable to support their organization to their fullest potential.
Effective leadership includes effective communication.
Internal communication is no longer a separate entity, rather it has become an integrated function. The vehicle by which information is delivered is almost as important as the information itself. Timing, content, and delivery are required to create the maximum impact and secure employee commitment. We need to address face to face communication as well as Intranet, Web, and paper communication. Management has the responsibility to make sure that everyone has equal access to mediums of communication.