Significance of new technology Users of mobile phones and digital television are more socially diverse than users of PCs, and the emerging third generation of phones from Scandinavia promises broader and cheaper access to the internet. This new form of Web access looks set to penetrate lower-income sectors increasingly. Likewise, the arrival of broadband data transmissions heralds faster access and the potential for a wider range of services. These factors point towards a market solution for Web access for all. New forms of discrimination Online opportunities for employment and cheap goods are emerging before everyone has access to the Web.
Electronic currency is the key to online participation.
The internet could be a useful tool in tackling social exclusion. But for it to have a real impact, governments cannot rely on IT policy alone. It will require a joined-up approach from various government departments and Commission services. Even public sector broadcasters like the BBC are currently considering whether to apply a licence fee to their Web sites. This initiative would help implement Lisbon's recognition that the Internet is an opportunity to raise Europe's basic level of skills and literacy.