The venture will include market studies as well as information dissemination, Kreis said. Gagas said he spends thousands of dollars each year training his staff, keeping them up to speed on developments that could affect customers. Most banks offer similar services, he said, while it s the customer service that will win loyalty and make or break a bank s financial health. Probably not in the near future, but already there are noticeable changes taking place with the people who work in banks. Well over 300 full and part time employees go to work in 32 banks and their branches in Oswego County.
Many bank tellers feel first hand the effects of automation.
The selling of bank services loans, mortgages, all types of accounts is becoming an integral part of bank tellers jobs. Bank executives say it s a natural part of customer service, but for many smaller banks there s a new sense of urgency to keep and attract customers. T echnology is also changing the face of internal banking. At Fulton Savings Bank, a project is under way that will give link the branch s computers together in a network of personal computers, then, will become smart terminals as opposed to dumb terminals, with access to all types of information on loans, accounts, etc. Pollock said he s confident the surge in technology that seems to be sweeping the world right now will level off soon.