A trained staff and a Size-Cycle certified shop will have the competitive edge. The certified shop will confidently provide a level of customer service that is demanded by discriminating and knowledgeable customers. The course was developed in conjunction with the Bike Gallery's fitting expert Michael Sylvester. Sylvester has sized over 3000 customers and has spent years studying the biomechanics of the human body. In the spring and summer, he will average four fittings a day and he is booked three weeks in advance.
Dealers are responsible for all freight charges.
The Test Ride Fleet may be reserved for a period of two weeks. Tracking numbers must be given to Serotta for all frames upon shipping to the next location. The service, believed to be the first of its kind in the bicycle industry, is an anytime, anywhere approach to personalized customer service. I tried and I tried to search for an explanation and solution. No amount of revision seemed to be bullet proof.