A published guide to effective meetings and much more. I have challenged every employee to 'dream' a little and come up with a list of things they would do differently if there were no rules or regulations. Focus groups are addressing these findings which were used to establish internal benchmarks. We have also begun to create surveys and other instruments by which to measure and evaluate our progress in the quality journey, and we are making headway. While FFE began as a mandatory program, it is now strictly voluntary.
Groups select their own topics and some meet as often as twice a month or even weekly.
Our employees have begun to realize they can take on a problem and identify and implement solutions instead of simply shrugging their shoulders or passing the buck. This is no small feat. To achieve it, we are critically analyzing everything we do in an effort to simplify our processes. We are increasing our use of technological advances such as imaging and web applications and implementing self-directed work teams, advisory groups, and quality teams where possible. In-house recycling program Environmental design changes and bicycle patrols for better crime prevention.