The point of departure should be Systematic Client Consultation . The creation and successful operation in Ghana and Uganda of an independent national revenue secretariat or authority, insulated from political interference and with improved incentives, to manage tax and customs administration underlines the operational relevance of this approach. However, such enclaves are only staging posts toward a more systematic reform program to tackle adverse institutional and governance issues and other problems of economic mismanagement. The Uganda Program for Enhancing Ethics, Transparency and Accountability , and the adaptation by Botswana of the East Asia model of insulating the civil service from patronage and political interference provide good examples of broader institutional governance reforms to improve economic policy-making and management. In respect of improving governance and other core government functions , the reconciliation of community-based customary and formal justice in Botswana affords a good illustration of how institutional reconciliation can strengthen the rule of law .
Citizens can choose between going to the common law court or the customary law court.
This however requires ensuring convergence of the goals of formal and informal institutions to ensure that the law fully reflects acceptable societal behavior. Legitimacy and enforceability are thus integrated into the process. Improving Public Service Delivery. The study describes innovative African experiences for achieving greater quality and efficiency in service delivery as an alternative to the failed formula of the central government as the sole provider of these services. Best practices include contracting out to the local private sector, empowering the local communities, or building a compact between these two and the government.