Specifically, we're talking about the utilization of people, information and thought leadership to achieve precise corporate IT goals. Brainstorming, collaboration, group interaction, problem solving, strategy development, coordination, and information sharing all remain intrinsic components of knowledge management. For several years now, companies have amassed data, gathered information, and wired networks of workers together across the globe. Unfortunately, the rewards and potential of such ubiquity have yet to be fully realized. Companies are either passively sitting on valuable information, over-valuing poor data or altogether misusing resources.
Knowledge management can be as simple as getting the right information to the right people.
Both resources propagate knowledge exchange between IT professionals. In terms of knowledge management tools, there are currently two approaches. In 1999, Lotus expects to roll out add-on Notes applications which address these specific areas. Microsoft takes a less specific approach with their Site Server and Exchange messaging service. These constructs provide the tools and functionality to manage, push, collaborate and analyze information.