Let's get started. There were some customer complaints regarding product terminology. A few stated that some of the words and phrases used by the software were not always intuitive, and they found it necessary to read the product manual to clarify what those terms meant. I give MessengerPlus a 3.5 in this category. Once MessengerPlus is up and running, it is a joy to work with.
Flexibility is also a plus.
This is useful when you want to assign different users to handle situations that might arise on your system. In fact, from a cost-saving perspective, you can set MessengerPlus to page the operations backup when there is a problem pertaining to that department. If another tape needs to be inserted for a nightly backup, you could page the intern down the hall to perform that task. I would score this product's ease of use at 3.8. Customers who do have a problem can call Bytware.