On the fax front, all the standard options are available such as cover pages and backgrounds plus the ability to customise faxes. While for companies wanting to minimise costs, Phone Tools can manage transmission windows to take best advantage of off-peak rates. Faxes can also be setup with the ability to have a different style sent to each recipient or group of recipients. Another interesting feature is the ability to scan incoming fax messages and then voicemail the recipients with the contents. We found this to work reasonably well, although it still has a way to go before being considered one of Phone Tools' major selling points.
Email is very well catered for.
The Kommunicate software can also act as an SMS gateway, enabling desktop users to send out text messages to mobile phones and pagers, provided they connect through certain providers. Clients of Phone Tools can also use it as a means of file transfer, with the all-purpose inbox acting as a central repository for files which can be directed onto any desired destination. And remote users can dial in to the central Phone Tools Server to gain access to email, voicemail and faxes. Server installation is straightforward. Wizards guide you intuitively through the process with the option, on NT systems, of importing user details from any NT-based domain.