This workshop, focusing on team building, capitalizes on the participants' own experience. A brief overview of theory and research is provided. Participants have the opportunity to develop a plan of action . The goal is to enhance the skill and confidence of the manager or supervisor to close the gap between performance and expectations. This workshop focuses on techniques which increase participants' skill and confidence with regard to effective communication.
Exercises help participants understand key principles of the communication process.
These include factors which inhibit and those which facilitate effective communication. The goal of this workshop is to help participants understand the enormous impact they have on customer satisfaction. Exercises and a video presentation help participants understand how their job satisfaction relates to customer service. The goal is to increase participants' awareness of the importance of merchandising and presentation. Through exercises and discussion, participants are motivated to discover and implement new and effective techniques.