Kaelin said being a member helps in working out problems or resolving complaints. Consumers know that by dealing with a member, they are going to get good service and good work, Kaelin said. Ron Tucker, owner of Waggin' Tail Kennels Inc. on Lexington Road, agreed that being member has its advantages, especially in resolving customer problems. Membership dues provide funding for the bureau. Dues are based on the number of a firm's full-time employees, said Mattingly.
Dues are tax deductible as a business expense.
Members receive the BBB's monthly newsletter. BBB's staff can provide employee education on such topics as customer service, dealing with difficult customers and handling customer complaints. The bureau will fax information to members warning them of schemes and scams against businesses. The bureau offers members low-cost books and booklets that are industry specific to help consumers make wise choices and decisions. Titles can be purchased in bulk.