Miller noted that the family practice residency program was in dire straits, financially, and was on the verge of closing down. At the same time, the lone physician assigned to care for indigents could not possibly handle the patient load. Why not close the indigent health clinic and send indigent patients to the family residency program. This would save the county money while simultaneously expanding the medical services to the indigent population. The plan worked, and Miller has the paperwork to prove it.
Every patient is asked to fill out an exit form.
This portion is reprinted here with permission.