However he argues that it is only true when employees are not able to play an integral part of the organization. Only in such a scenario, it is possible to fully utilize the capabilities of your employees. Treat Your employees the way you want your customers to be treated. It is important to understand that there is a positive correlation between satisfying internal customers and meeting external customers needs. All these ways are based on the concept of employee empowerment.
Employee empowerment is more than a management buzzword and a text-book definition.
It is a new way of managing organizations towards a more complex and competitive future. A TQM strategy is deemed to fail if empowerment of employees is absent. Quality starts with engaging the people responsible for processes- the people who know the processes the best. The people whom critics argue are unable to understand the holistic aspects of the organization. However, partcipative management has proven very successful in fostering responsibility, motivation and belongingness in organizations with high autonomy and flexibility.