Verizon Adds 160 New Jobs Verizon Adds 160 New Jobs Verizon Wireless has added 160 jobs this year to its customer service call center in Laurel, Md., to help keep pace with its customer growth and demand for its wireless services. The Laurel center has grown from 271 employees at its inception in 1999 to more than 500 today. There were 345 customer service employees at the center at the end of last year.
Current plans call for further expansion during the remainder of the year.
As part of the plan, Verizon Wireless will expand its customer service staff nationwide from 13,800 to 14,700 this year alone, an increase of more than six percent. The company expects comparable growth in 2002 and 2003 as well. A total of 42 center employees were promoted in 2000 to special team positions in technical support, government accounts, loyalty management, and major corporate accounts, or management. The center, one of the company's 32 call centers nationwide, handles incoming customer calls for service assistance and technical support. Verizon Wireless is the largest wireless communications provider in the U.S. with 28 million wireless voice and data customers.