The software exemplifies the Open Source initiative. JCS is free, modifiable, and the source code included. These tickets reside in a database as support professionals track them through completion.
Completed tickets become part of a searchable knowledge base.
In large environments organizations pay high initial prices and expensive annual support contracts for software similar to JCS . Even so, many helpdesk solutions in use have limited features and lack intuitive user interfaces. Users find JCS easy to learn and very stable. The server resides on a Linux operating system using Apache's web server. The configuration presently uses a simple flat file database.