Thus as a rule the staff in this business are part-time and are only deployed according to requirements and availability. This results in specific problems, both for us and our competitors. Selection and training of personnel When selecting our staff we look for a background that guarantees appropriate behaviour when dealing with a demanding public. Thus our staff are mainly students and women with an academic training, who for example occasionally want to work outside the home again after starting a family. The specialist qualifications and competence of our staff is our foremost concern.
Foreign languages are a matter of course for our staff, especially the hostesses.
This training course focuses on teaching basic knowledge about the organisation of congresses, the premises and technical facilities of the CCH and neighbouring hotel SAS Radisson, dealing with congress participants and attending to the chairman and speakers in the hall. Thus we have to comply with the increasingly complicated and cost-intensive tangle of tax and social security regulations and ensure that our clients are not burdened with such issues. This gives our clients the advantage of maximum protection from unexpected demands from the inland revenue and national insurance institutions. In addition, we work for any serious inquirer who has a need for our services. But we do of course also carry out assignments in other parts of Germany or abroad, provided this makes economic sense in view of the additional travel and accommodation expenses etc.