Measure your business's service levels. Minimise unanswered calls. Spot abuse or misuse of phone systems. Understand historical data. Monitor response to advertising and promotions.
Export results into management reports in Excel or other programmes.
Identify exceptional calling patterns. Use groups to analyse costs by cost-centre. Insight provides six basic groups of features many of which you can customise to best suit your reporting needs. Reports on outbound toll traffic. Toll free .