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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. The staff of the Cable Services Bureau has received from TCI the attached proposal to resolve rate complaints in TCI's system in Oakland, California. On initial review the Commission believes that the proposal is a reasonable approach to resolve these matters. The Commission directs the Cable Services Bureau to serve a copy of this Proposed Resolution for Oakland on all persons that filed a valid complaint, including the local franchising authority.