This puts a company in a powerful position to make improvements and hold people accountable. At La Rosa s they use several different measurement methods. Managers meet with new hired workers for the first four weeks and conduct a new hire survey approximately 30 days after they have been on board. They do a cultural audit, similar to an internal climate assessment, once a year, which measures feelings about pay and benefits, care and recognition etc. This gives them a quick pulse on how employees feel about how they are being treated.
Employees evaluate their bosses twice a year.
The ICSI has only four questions and asks the employees to give their manager s a letter grade from A to D in four categories listed below. Timeliness, maintains schedules, facilitates the workflow, responsiveness. Exhibits courtesy and professionalism. Handles situations in a mature manner. After the ICSI is completed and the comments have been tabulated the CEO has the managers come in and talk about the results.