However, the questionnaires have come to be relied too heavily upon by the adjudicator which has hampered thorough investigations. This has become evident through recent Quality Performance Indicator reviews. The questionnaires are currently being revised to contain more potentially pertinent questions to the issue. Numerous intra-agency teams have been established dealing with both short and long term issues, such as training needs assessment. Assessments are now downloaded from the state's mainframe to a PC and printed on color printers.
Government can learn from private industry practices.
Solutions do not have to be expensive to be effective. While this technology makes the process efficient, the manual highlighting alone was enough to make a major improvement in collections. Do not overlook ideas just because they seem simple or even silly at first glance. Numerous intra-agency teams have been established dealing with both short and long term issues, such as training needs assessment.