Such items as approved sales rates in dollars per minute, payment service errors and item sold rate are compared with normal performance baselines and alerting thresholds. The software can track real-time SLA compliance, identify potential problems anywhere within the infrastructure and alert the appropriate people and systems to correct problems. Web business managers can use the system to establish norms for types of activities at specific times of a day, monitoring performance through automated sampling, recording all the steps that customers take when interacting with an e-commerce application and using these synthetic transactions to test performance. Whenever a step slows down beyond a specified threshold, Firehunter issues an alarm and identifies the problem. Test frequency can be adjusted to keep information current without generating unnecessary traffic.
Customers can define and monitor their own policies without investing in capital equipment.
The product clears up the consistent traffic congestion on the last mile and becomes a QoS solution by achieving policy commonality between the ISP and enterprise networks. In addition to the virtual bandwidth management service, ISPs will be able to offer their customers tiered services, traffic guarantees, bandwidth on demand and usage-based billing. Integration with leading customer care and billing systems will ensure smooth threading of the solution into most ISP environments. New versions of the company's NetEnforcer policy enforcement and bandwidth management device and the NetPolicy network management and policy server product complete the integration of VBM into its policy-based IP, customer management and billing systems. NetEnforcer Version 3.5 and NetPolicy Version 2.1 will be available and shipping in fourth quarter 2000.