The Board will try to hold the hearing at the main centre closest to where the worker you have complained about lives. Hearings are usually held in public and you may attend. The Board may ask you to attend the hearing as a witness. If they do, they will pay your expenses. The Board has the power to have a summons issued requiring you to attend.
Hearings are a formal procedure.
Witnesses are sworn in before they give evidence. The Board and the worker you complained about can call witnesses, and each party is able to cross-examine. If the Board finds the worker you complained about not guilty of a disciplinary offence, the matter ends there. The full complaints process takes about 32 weeks, with the majority of complaints being resolved within 26 to 40 weeks. However, some complaints are quite complex and can take considerably longer to resolve.