The interfaces can also provide the Palm handhelds with access to embedded modems in iGATE products for data connections to the Internet or the corporate office.
Event monitoring sends a page to service technicians when a data value exceeds defined thresholds.
Once onsite, the technician has quick access to the real-time data through a serial port connection between the iControl monitoring devices and the Palm handheld. State transitions and safeguard commands can be issued to the customer's remote systems through onboard software, a web browser, or the Palm handheld menu.