For example, how many computer users know that each time there is an upgrade in software, the possibilities of malfunctions occurring rises. The problem could be that the screen reader system does not like the braille translator system, or the scanner is having difficulty with the computer s hard drive or video card, or any other numerous possibilities. There is an animated voice on the end of the line asking for a name and phone number for a return call. Of course, there might be an answer but the information given to the technician may not be correct, all of his suggestions are not working, or the problem cannot be corrected over the phone. The equipment must be sent in for repairs.
All technology used by individuals with impairments comes with a very large price tag.
Which results in school districts, individuals, and agencies only having enough equipment to handle the demand. The thought of having extra replacement equipment is not possible or at least viewed as a luxury no one can afford. While all this is going on the person who is visually impaired is out of commission, unless they can rely on some other way to keep up their production whether it be in the classroom or the work place. The person who has been relying on this equipment now must improvise and use their best public relations skills with teachers, co-workers, bosses. The technology changes faster than the adaptive equipment producers can keep pace.