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Enterprise software focuses on applications and middleware for enterprise business systems.
These systems are generally built around Application Servers and large databases. Queries are received in the form of emails and occasionally by telephone. The candidate will gain exposure to all of the technologies listed below and will have the opportunity to grow their skill set on a daily basis. The candidate will manage the overall support process and be primarily responsible for the timely and accurate resolution of customer technical issues. This role involves, among other things, utilizing and optimizing our CRM support tool capabilities, maintaining the Intrinsyc self-help web knowledge base, providing first line responses, escalating issues to second and third tier internal product resources, interacting with the product development and QA teams and providing regular customer support performance reports.