As we are aware, a good relationship between employers and employees is a prerequisite for harmonious industrial relations at the workplaces. I strongly suggest that all problems between the management and workers must be discussed and resolved amicably without resorting to any form industrial actions. Ladies and Gentlemen, I hope the workers who has been involved in the ISO 9002 project will use the knowledge gained to assist the company in the production of quality end-product. Today s global markets demand high quality products to fulfill customers satisfaction. Thus, it is imperative that quality should not be compromised and for any organisation to be competitive, it should inculcate the quality culture among the workers.
Human resources is a crucial factor in determining the performance of any organisation.
Employees are responsible for activating and ensuring the success of various vital work processes such as planning, controlling, decision - making and production. Whatever technological advancements exist, the human element is still the deciding factor that provides the leverage for organizational excellence. The enhancement of productivity in this area can be in the form of continuous upgrading of skills and knowledge, the inculcation of positive values and work ethics among workers and the introduction of an effective system of rewards and recognition. In this regard, I wish to congratulate Triplus Industry Sdn Bhd for its continuous focus on staff training and development for it has realized that human resources is its most important assets. At the same time, the company has adopted people oriented management that emphasizes on the welfare of its staffs and workers.