If the color you need isn't listed as a stock color in that feather or boa, then your order will be a custom dye. All custom orders have to be in writing, either faxed or mailed. Unless you are an established open account, all custom orders have to be prepaid. ALL excess material in finished product will be shipped to the customer. There are NO returns of custom dyed materials.
Feathers are a natural by-product.
Because of this, they will show some natural markings that will vary from feather to feather. These would include preening marks, tatters on the end, small nicks or holes, and even spots or bars of darker color. The natural coloring in feathers varies also, from darker to lighter, just as it does in human hair. People often ask what is the difference between saddle and neck hackle. The difference can be seen in these photos .