This is one of the many problems the amendment deals with. The retail automobile industry is changing. Manufacturers and distributors are realigning their dealer networks and, in many cases, reducing the number of dealers who handle their products. They are also imposing restrictions on the dealers who remain and their ability to deal with their businesses. In addition, they insist on site control, impose stringent and often unrealistic sales and service performance criteria and increased capital and facilities requirements which are not always economically justifiable.
Many abusive practices require correction.
It reduces costs by discarding many extraneous issues, both factual and procedural, which manufacturers, distributors and the courts have used to frustrate dealers and increase their costs. Currently, all matters under Chapter 93B are heard in the courts. The amendment provides a highly specialized and financially independent agency to adjudicate major issues. It reduces costs by discarding many extraneous issues, both factual and procedural, which manufacturers, distributors and the courts have used to frustrate dealers and increase their costs. Currently, all matters under Chapter 93B are heard in the courts.