This training workshop is presented by Enterprise Integration Group, a leading provider of knowledge-transfer and consulting services to IVR and voice portal clients. Material for the workshop is derived from EIG research, and has been proven through extensive testing and field experience to be highly effective. The workshop combines lectures, demonstrations, and exercises to move students rapidly through a large body of techniques. Emphasis is on practical dialogue design. Both Touch Tone and speech are covered in depth attendees who think they want only one or the other are consistently impressed with the value of treating the two together.
Content becomes increasingly technical as the workshop proceeds.
Although the teaching style is hands on and highly participative, this is not a programming class . There are no prerequisites. Those with more experience will recognize much of the discussion but will still discover new and delightful techniques. Hundreds of participants, both novices and experts, attend and recommend EIG workshops. On-site workshops are also available.