Usage of services, library Web sites and Help is less frequent, and awareness of these services is low among library users. Patrons rarely consult Gateway Help. When they do, they find it is not helpful, or they get lost. Users want other kinds of Help and search tips. Users have much praise for CUL and its librarians.
Full text is extremely popular.
Undergraduates use both keyword searching and Gateway subject captions to retrieve Gateway resources. Many find the process of selecting a database confusing and unpleasant. Keyword searching is especially problematic. Faculty and graduate students are more likely to do known item searching and to use only a handful of databases in their specialties. Most patrons are satisfied with the Gateway.