RightNow Web 4.0 RightNow Technologies Inc. announced its latest version of RightNow Web 4.0, enhanced with customer feedback tools, a new user interface, advanced search capabilities and an array of system management and report functionality. The product enables companies to improve the quality and responsiveness of their Web customer service, while at the same time helping to reduce support expenses. It allows businesses to implement a complete Web customer service product that can provide rapid return on investment. It supports SQL databases and server operating systems. Once buyers initiate a request for quotation or reverseauction process, suppliers are notified and given the opportunity to respond with a proposal.
Buyers can then select the supplier that provides the greatest value.
IVAN Online is being bundled with IVAN First Generation technology, which allows users to use their voice to search and surf the Internet. It places a dash panel in front of management that allows it to monitor the productivity of the company. OfficePilot features ComPortal, through which office and remote employees can have direct communication regarding their common projects and tasks in real time. It also offers a free demo version that lets Web professionals optimize one page at a time to test how it speeds up their sites. After buying the full version, users can drop an entire folder onto the SpaceAgent icon and it will optimize every page and image contained within.