Sano has a Netscape bent, but there are some nice examples of designing the organizational framework and concentrating on use and content. The authors' background is infromation and library studies and this is revealed in their focus on labeling, searching, indexing, and navigation. They also discuss conceptual design and scenarios. The State of the Art in Automated Usability Evaluation of User Interfaces. This article discusses heuristic evaluations.
Heuristic evaluation is well-suited for the Web because it can be easy, fast, and inexpensive.
This paper from the Bureau of Labor Statistics reports the detailed experience of doing a principle heuristic review of a prototype of a BLS web site. Overview of Usability Inspection Methods. This book is, to date, the most comprehensive source for usability methods, but doesn't include some of our methods such as the directed dialog technique. This paper discusses the work at NIST for development software tools and metrics for developing usable web sites. An Alertbox column that discusses the costs for planing the test, defining the tasks, recruiting the users, conducting the test with five users, analyzing the results, and writing the report.