Residents may attend a group interview conducted by members of the inspection team. The resident-group interview promotes group discussion about life in the nursing home. This interview is held without facility staff being present, unless invited by residents. During the resident group interview, discussion is focused on life in the nursing home and on the interactions of residents with staff. All concerns expressed by residents and their representatives during this inspection process are taken seriously.
Every effort is made to keep residents' comments confidential.
Resident issues are fully investigated by surveyors. If the facility is found to be in non-compliance with a state or federal requirement, a citation is issued and the facility is required to correct the problem. If you have a family member or friend in a nursing home, frequent visits are a good way to assure that your loved one does well in the nursing home. It is important to visit at different times of the day and evening to obtain a full picture of life in the nursing home. Family members and friends are important advocates for residents in nursing homes.