You may want to get a comprehensive view of your current customers satisfaction. There is any number of ways to go about obtaining that information. Giving a response card to each person that visits. Calling past customers on the phone. Visiting each client personally.
Every possibility has a cost associated with it.
Take some time this week to measure the costs of your possibilities. We decided to dream a little. They can become our 'vision'. Vision is a word that is used a lot in leadership development these days, and for a good reason. In order for something to happen, someone has to first see it happening long before it actually does.