During the nineties the mortgage industry has improved the process of obtaining a mortgage, and consumers have noticed. Fannie Mae's 1999 National Housing Survey shows that home buyers are more confident, more empowered and less frustrated. They also feel less discrimination. This is great news. But it's too early to claim victory.
Borrowers still express major heartburn.
Forty percent still felt they weren't in control. Thirty-two percent complained about the paperwork. And 17 percent were bothered by unexpected or hidden costs in the application process. Consumers have a right to be treated well, especially when they finance a home. It's the biggest purchase most will ever make.