Ask her to check her purse, floor of car, and on bathroom counter. Tell her it probably fell out of back of machine. Grudgingly offer to create new ID for her while she does that. Wants more lessons. I take off rest of day.
Irate user calls to say chipset has nothing to do with fonts on form.
Sheepish user apologizes and hangs up. User calls and wants to talk to support manager about terrible help at support desk. Tell them manager about to go into meeting. Go to support manager's office. He says he can't dismiss me but can suggest several lateral career moves.