I told him I didn't need it because I had it. I went back to my Top Man. I asked him. That would be illegal. I even got him to admit that the right person was in his building, two floors down.
Every letter here tells a similar story.
That said, the technical side is pants, too. One ISP I know of has installed three business ADSL lines. In each case, of course, the BT monopoly means that BT has to provide the connectivity. In each case, this ISP has installed the equipment, it has been tested, confirmed working, and in twenty-four hours, BT has come along and broken it. Naturally, the ISP concerned is convinced that it's deliberate.