Without technical support a company may lose income and time. They get free support from Microsoft on all desktop and BackOffice small business server products, and have access to a database of information on technical issues. The maintenance department of CompuMall works mainly with warranty issues and hardware problems. The maintenance department does not carry its costs, but CompuMall considers it part of its marketing strategy. It sells hardware, software, networking and Internet services.
Customers are in diverse sectors including retail, telecommunications, finance and health care.
The vendor offers regular support, training, installations, online assistance and outsourced system administration. Customers all over Egypt reach call centers by dialing one phone number. Calls are then forwarded to technical assistance or technical engineering, and staff may in turn contact suppliers to solve difficult problems. Support prices range between 10 and 25 percent of a product's purchase price, depending on what services are included and the age of the client's equipment. More clients need immediate involvement.