Keep in mind that a loss of 20 to 30 percent of last year's customers is normal. Ask how quickly they will respond to a complaint. Most companies do not charge for call backs. Written contracts benefit the consumer. New York State law requires lawn care companies to provide customers with written contracts to include what services are to be provided.
Employee training varies with company and ranges from none to several days.
All applicators should have a very basis ability to identify grasses, weeds, insects and diseases. They should also know what they are applying, why they are applying it, and the proper way to apply it. In the lawn care business, much is learned through experience. An experienced employee is likely to be better able to diagnose problems and how to deal with them. A company's ability to retain experienced employees may also clue you as to how professional the company is.