There is global awareness of IT governance issues. IT governance activities and performance indicators are under development, which include IT planning, delivery and monitoring processes. As part of this effort, IT governance activities are formally established into the organisation's change management process, with active senior management involvement and oversight. Management has identified basic IT governance measurements and assessment methods and techniques, however, the process has not been adopted across the organisation. There is no formal training and communication on governance standards and responsibilities are left to the individual.
Individuals drive the governance processes within various IT projects and processes.
Limited governance tools are chosen and implemented for gathering governance metrics, but may not be used to their full capacity due to a lack of expertise in their functionality. The need to act with respect to IT governance is understood and accepted. A baseline set of IT governance indicators is developed, where linkages between outcome measures and performance drivers are defined, documented and integrated into strategic and operational planning and monitoring processes. Procedures have been standardised, documented and implemented. Management has communicated standardised procedures and informal training is established.