TQM would also give us a vehicle from which to examine and ensure continuous process improvements in all that we do. It has been our belief from the beginning that to be successful in corrections, there must be a focus on both management and leadership. Managers and leaders are not necessarily the same. This distinction is critical. Managers are concerned with doing things the right way.
Leaders are concerned with doing the right thing.
Managers are concerned primarily with maintaining the status quo and attaining a level of efficiency. They keep things going, especially routines and standard operating procedures. They can cut through the smoke screen of preconceived notions and examine all sides of an issue. They want to learn and improve. They also want to acknowledge collective staff accomplishments.