But the bad news is that more than one-third of these companies reported sabotage or internal resistance to these initiatives. Because these strategies are crucial techniques for achieving global competitive advantage, we recommend specific interventions early on to wear down these pockets of resistance, whether they involve individual personalities, the protection of turf, or a lack of buy-in to a broad portion of the effort. The highest quality success rates were reported by companies that adopt simultaneous quality, team, and process management strategies that are formally represented in their business plans. Quality initiatives are included in the business plan. The initiatives have active executive support.
Managers believe in the importance of quality efforts.
Quality programs are coordinated within a team structure. Quality initiatives are begun before teams. In addition to gathering statistics related to the current state of corporate quality initiatives, the survey also included qualitative research. Participants were asked what single piece of advice they would give their CEOs if they could. Give employees direction.