Development, training, and coordinating work at a technical level for the State Enhanced 911 Board. Duties involve developing and monitoring certification of 911 dispatch personnel and coordination of activities carried out by contractors.
Extensive liaison occurs with State and municipal officials as well as consultant contractors.
Work is performed under the general direction of the State 911 Systems Engineer. Researches training programs used by other states for 911 response personnel and modifies programs to meet State standards. Administers the training program including certification, recertification, and performance monitoring activities. Assists the Director with development, selection, and contract negotiations for contracted training services. Coordinates the activities of the public education, systems, and GIS database contracts.