They also may apply cosmetics to provide a natural appearance, and then dress the body and place it in a casket. Embalmers maintain records such as embalming reports, and itemized lists of clothing or valuables delivered with the body. In large funeral homes, an embalming staff of two or more embalmers, plus several apprentices, may be employed. Funeral directors also handle the paper work involved with the person's death. They may help family members apply for veterans' burial benefits, notify the Social Security Administration of the death, apply on behalf of survivors for the transfer of any pensions, insurance policies, or annuities, and submit papers to State authorities so that a formal certificate of death may be issued and copies distributed to heirs.
Funeral directors are also responsible for the success and the profitability of their businesses.
Directors also strive to foster a cooperative spirit and friendly attitude among employees and a compassionate demeanor toward the families. A growing number of funeral directors are also involved in helping individuals adapt to changes in their lives following a death through post-death counseling and support group activities. Most funeral homes have a chapel, one or more viewing rooms, a casket-selection room, and a preparation room. Some also have a crematory on the premises. Equipment may include a hearse, a flower car, limousines, and sometimes an ambulance.