As part of the project, they identified enhancements that significantly broadened the scope of the system. With a little additional data from the customer, they were able to envision a module that would prepare a preliminary loan application for those customers identified as suitable for loan refinancing. The expert system actually frees the expert to concentrate more time on high-value activities. Application as a training tool for employees, especially for high-turnover positions. A reduction in mundane or lower-level tasks for an expert employee.
Conclusions Getting started is easy.
Since high levels of computer expertise are not required, find an employee or small business consultant who has basic computer skills, the desire to learn, and a willingness to experiment. The designer needs good interpersonal skills to work with the expert and system users. Start with a simple project to guarantee a first-time success. The initial success will provide the enthusiasm and interest to tackle more complex business situations. Expert systems are the product of research in the field of artificial intelligence.