Easy, visually-oriented manuals are provided. I think staff feel more secure in their knowledge of Word basics than they did a few years ago, so the stress level is reduced a bit. Staff have been encouraged to attend formal Word training sessions offered monthly by library training staff, and this has been a big help. We do monitor time. Most branches set an hour time limit.
Folks can stay on if no one is waiting.
We wanted some dedicated WP PCs recognizing it takes folks a while to get their work done. We've not had problems yet at Teen or Kid PCs where both Internet access and WP are offered. This may change in the future. We are hearing demands for WP at all public PCs. The number of public PCs will double or triple at most branches.