In order to take advantage to the RMA policy. You must provide the original invoice number, invoice data, serial number and description of complete items being returned and reason for return. We would appreciate getting a complete and detailed description of the problem. Items are returned for credit must be received by Nucleus in like-new condition in their original packaging. Including all manuals, cables and accessories.
Items are returned for repair, please ship only the defective part.
Otherwise, your return will be refused. Freight collects or COD return will also refuse. All shipment returned to the buyer will be by UPS Ground. The buyer is responsible for the difference of the freight charge s if the shipping instruction s require an express delivery. All rights reserved.