Condolences Paul Simien, support services , passed away on July 3 at the age of 52, due to what is believed to have been heart complications. The funeral was held July 10, in Lawtell, Louisiana. He will truly be missed. This number is used in our new automated system to track your problem until it is resolved. HEAT is also being used for more than problem reporting.
HEAT is a call tracking and problem resolution system.
It provides a central database where we can record and track problems or requests throughout the resolution process. Using the HEAT ticket number when calling the Help Desk also provides an easy way to report additional information about a ticket or inquire about the status of a problem. Problems or requests that require assistance from other groups can be input into the system and assigned to the appropriate area quickly. Calls can also be easily escalated using e-mail and alpha paging. People within Information Services can easily see the status of a problem or request that is being addressed by another group within the department.