This is a Pinnacle Youth Works project. Consistent with the Cafe's customer service approach, staff leap into action when a patron walks through door, making sure they feel welcome and get the support they need. As much as possible, there are no cracks to fall through at the Success Cafe. More than 200 young people have taken the opportunity to work with the Success Cafe's people and technology supports. Many have remarked on the uniqueness of the Cafe.
Conversation flits about different clients, their successes, ongoing interactions.
This means that patrons set direction based on their capacities, as opposed to the traditional method of being told what they should do and where to go. Staff members nod their heads in agreement when discussing how some people may need to resolve housing issues or daycare needs or parental strife before they can focus on finding work that will sustain them longer than tomorrow. Most people, when they first come in, expect a service. This attitude is quickly whittled away - if you want a resume, you should type it. The Success Cafe helps people get to places, it doesn't take them there.