Practice and outcome measures can be aggregated and included in report cards. Report cards can be aggregated and included in broader system performance measures. One always needs to be aware of what aggregations are being incorporated, and the point of view of the intended accountability, to judge potential bias. Report cards and performance indicators are discussed further below. Like their academic counterparts, report cards for mental health and substance abuse services are intended to provide feedback on achievements and problems.
Content refers to the topics that are addressed.
In school, this would be the courses rated. The two most common dimensions covered are access and cost. Point of view refers to the perspective taken. In school, the perspective is that of the teacher. In a behavioral service setting, the perspective might be that of the payer, the managed care entity, the provider, the consumer, or family member.