According to today's managers and our wallets, they are. The cyclical problem is getting worse. Businesses need profit. Employee turnovers drain profit. Increased supervision drains profit.
Businesses have less money to spend and salaries freeze.
Employee training-enhancement spending freezes. Employees become disgruntled and feel unchallenged. Employees move to another entry-level service job. Businesses raise prices. The newest wave of service industry managers have a mess.