In addition to notification, the members are also offered services such as overdraft protection. New avenues to increase revenue from loans. Decreased branch walk-ins. Lower operating costs. Improving Morale Comstar s yearly member survey reflects an increased membership satisfaction.
Employees are also happy with the user-friendly system.
Call center time is used to provide additional training and as a refresher course. Sally mentions the importance of providing your center with a nice working environment, not cramped cubicles. Comstar agents use fully portable headsets so they can walk around and stretch. Comstar measures the call center performance by monthly number of transactions and loans. In 1999, Comstar s call center began with three full time equivalent agents.