To them, time is money. They expect hotel management to understand this and offer services and technologies that meet their needs. They also expect extras that pamper. In response to those everchanging expectations, services at luxury properties are evolving. Quick and easy check in and check out and responding to guests' requests with urgency are critical elements of service.
Guests seek the value inherent to a service-rich environment.
For example, room service is no longer just for a leisurely breakfast in bed. More frequently, business travelers utilize this service to make the most of valuable time. Similarly, one-hour pressing and express dry cleaning services have gained attention. Tech-friendly Increasing numbers of business travelers rely on a sophisticated array of technological tools to facilitate their work. Luxury hotels must do more than respond to their needs.