It is a bad idea to refer to knowledge as best practices, benchmarks or information resources. If they refer to it as an information resource, then they are falling back into the old era of information system concept. Companies should not be afraid to use the word knowledge in their vocabulary. Every one has to contribute to the knowledge process in order to stay a successful business entity. Everybody is a Knowledge Manager.
Every individual needs to reflect on life at one point in time.
Not everybody should play professional football or teach English. Knowledge management will fail if there are not employees whose responsibility is to gather and edit knowledge from individual who posses it. These positions should be established to provide operations of knowledge networks. As an example, my place of employment suggested that it is everybody s job to monitor costs on scrap and waste. So, if it is our job to monitor, then I guess we do not need an accounting or financial departments to monitor costs.