Many equipment discounters provide little or no after-sales support. If they're not an authorized dealer, there may be additional problems. As with any service business, our continued success depends on the long term satisfaction of our customers and, to that end, our goal is to offer you the most attractive overall total cost of ownership. Most customers have found, sometimes painfully, that over the period of ownership purchasing their equipment elsewhere is ill-advised. In the first few hours of operation it's usually component failures or installation errors.
Manufacturing defects are infrequent, but they do occur.
Equipment components do fail and, over time, they may occasionally need adjustment or servicing. Tracking down broken wires, damaged insulation, inadvertent grounds, corroded pins, broken solder joints, loose connections, wrong gauge wires, improper shielding, broken connectors, etc. takes time, patience, skill and a variety of specialized equipment. Over the years we have seen an amazing variety of installation errors, some simply sloppy and unprofessional, some using incorrect or non-aviation materials, others downright dangerous. We're happy to do whatever it takes to get you flying again, but unless we did the installation of equipment we acquired for you, we charge for all non-warranty corrective time and materials. With the increasing sophistication of today's avionics, fully qualified and equipped avionics shops are more important and harder to find than ever, and less expensive in the long run.