As in all relationships the key is trust and trust must be developed. Something as relatively insignificant to a planner as showing up slightly late for a meeting or not delivering on a processing time commitment could be interpreted entirely differently by the non-English speaking client. Some obvious solutions to the language problems are well known and tested. Translators and translator services are available through consultant efforts and even one of the telephone companies. Publication of frequently accessed planning guides and other materials in other languages indicates respect and acknowledges the legitimate planning roles of the non-English speaking residents.
Language is an important tool for the planner, but it is still only a tool.
Its proper application cannot substitute for the need of a non-English speaking residents to feel they have some power over the situation. In addition to reaching out to these groups when projects that affect them are being considered, the planner should seek opportunities for them to be the initiators of action with the planner serving as the useful vehicle. Sensitivity to the languages and communications styles of California's growing minority communities is an important new consideration in the design of planning programs. Wayne Goldberg, AICP , is the Community Development Director for the City of Santa Rosa. Planners need to convey the concepts, terminology and issues of planning more clearly, simply, and quickly.