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If your merchandise is defective or damaged in any way, please contact us by email in order to get proper authorization and instructions. Returned items found to be defective must be complete with all printed materials, accessories and packaging in order to be exchange. We will then replace the defective merchandise. In case we can not replace the item we give you a full refund for the merchandise with the exception of shipping cost. Please also return a copy of the original invoice in order to process your exchange effectively.