Make sure you have made a firm booking. I was turned away once after they 'had no record of my phone booking'. I wrote to Charlotte to see if she could explain the situation but got no reply. Definitely one of the best places to eat in Ealing although not exactly cheap. Slightly hampered by peculiar opening hours - in particular they don't do lunch at the weekends.
Food is excellent, atmosphere is cosy - rather like being in someone's front room.
Other diners tend to be a bit middle aged although last time we went there was a rowdy party downstairs that seemed a bit younger. Good to go for a special occasion or if you just want to treat yourself, but call first to check they have a table and are open. Readers comments are their own views.