Strategic mission and goals are linked to business processes. Change Management helps people adjust to better, cheaper and faster methods of conducting the business. Only the first area is being worked on right now. BPR Steps Process Eliminate waste stop non value-added tasks. Reduce cycle time shorten time of task duration.
Abolish handoffs combine steps and remove multiple approvals.
In a nutshell employees receive responsibility for customer satisfaction, authority to make decisions, and expertise for effective decision-making. Combining the best People, Processes, and Technology will insure a successful journey.