Many things have changed since that day, over 50 years ago. The world is a far different place from the one we knew then. We've begun a new century, and a new millenium. We've entered the age of information. The world moves at an ever quickening pace.
Information is exchanged in the blink of eye, with the click of a mouse.
We can transact business around the globe without leaving our desk or picking up the phone. Technology has helped to foster growth and economic prosperity, but along the way caused many to lose focus. As efforts turned to boosting production, quality and service often became forgotten. Calls that used to be returned in minutes or hours, suddenly took days. As banks and shareholders demanded answers, profits, not customers, became the focus.