Only the right technology combined with strong leadership can bridge this historical dilemma, fueled by the compression of time and distance, which today comprises an Information Highway of mistakes, losses and downsizing. In this environment, truth needs an ally. These macro dynamics at the senior and organizational level have their roots in the office each day. Much of this effort is focused on dialog and listening skills. Belief about the true state of affairs is a biological state that varies in the human mind from moment to moment, day to day, depending upon the speed and context of information flow.
Humans make mistakes of induction every day all day long.
Writing preserves and leverages information so, as dynamics change, original understanding can be accurately recovered. The Information Highway, however, causes executives to feel there isn't enough time to use reading and writing. Conversation seems fast and easy, and doesn't leave a paper trail for lawyers to discover. Executives like summaries with verbal assurances that details are linked to the summary. Everyday mountains of information pile up, like using a huge bulldozer without a backhoe and trucks to haul the dirt away.