A fine little book for back office strategists. The cost reductions AND service improvements that customers want require that you transform your supply chains through electronic commerce. Each important aspect of the supply chain gets its own individual chapter. Not until the origins, operations, and outlook for supply chains are explored in the first 9 chapters, do we get to electronic commerce in the 10 th . By then we understand what goes into the supply chain, and how the elements are capable of continuous improvement.
Electronic commerce is the enabler and integrator rather than the originator or purpose.
Yet, only when a process is feasible as well as possible, is there a prospect for turning a concept into cash. Yet the effect is subtly understated, so that a reader can almost overlook the remarkable craftsmanship of the book's information architecture. That's because the focus is on the message, NOT the medium. There is as much value-added in the book's organization as its conceptual content. And THAT is a truly remarkable achievement.