W. Hock Reprinted with permission. Over the years, I have had thousands of conversations with employees about any subject of interest to them.
Interest always turns to management.
To avoid ambiguity, I ask each person to describe the single most important responsibility of any manager. The incredibly diverse responses always have one thing in common. They are downward looking. Management inevitably has to do with hiring, motivating, directing and correcting those over whom one has authority. That perception is completely wrong.