If the employee is not satisfied with the department head's response regarding a non-arbitrable issue, the employee may request that a fact finder be appointed to investigate the complaint and prepare a fact finding report. The responsible Vice Chancellor or designated Step II reviewer will issue a final decision based on the facts contained in the report. If a fact finder is not appointed, the Vice Chancellor or designated Step II reviewer will issue a final decision based on her review of the complaint. If the employee is not satisfied with the department head's response regarding an arbitrable issue, the responsible Vice Chancellor or designated Step II reviewer will prepare a written response to the complaint. If the employee is dissatisfied with this response, the complaint can then be appealed to arbitration.
All complaints proceed to a review and response by the department head.
If the complaint is not resolved with this response, it may be appealed to the responsible Vice Chancellor. At this level the employee may request that a fact finder be appointed. The Vice Chancellor or designated Step II reviewer will issue a final decision based on the fact finder's report, or based on her review of the complaint if no fact finder was appointed.