While the inside sales person is waiting for the answer from the plant, they quote the customer the cost for repair, with and without the old core and possibly even the cost for a new component. A failure analysis report is developed for each component that is received. Attica Hydraulic Exchange Corporation is always on the lookout for used or excess inventory. When items come in, even new items, they break them down and inventory their component parts. So on a moments notice, any configuration can be quickly assembled, tested, painted and shipped.
Every employee is required to document their work and they receive a bonus for accuracy and quality.
Posted all over the plant is their report card on quality problems, which have been consistently less than one half or one percent for several years running. AHX has on hand, many products that were made obsolete by the manufacturer, and can keep your machine running for decades . If you're a first time customer, mention this Fluid Power Journal article and receive additional benefits.