Nobody knows better than your crews, when something's wrong in your delivery operation. The sooner they let you know, the better your chances of saving sales, improving customer relations and cutting delivery costs. The sooner you call customers and reschedule deliveries, the better. An immediate report should be the rule when a customer insists the piece isn't what she ordered.
Furniture can look different at home.
The last thing you need is an unhappy customer and a bringback. Promptly alerted, a customer relations specialist can probably save the sale. A few minutes of listening to their comments can enable you to catch operational flaws before they become major headaches. Debriefing session information can help you improve not only your delivery operation but your customer relations as well. It also eliminates or at least reduces squawks from customers.