Enterprise systems are large information systems that span functional areas within organizations.
Members of the Enterprise Systems research group are interested in the adoption, implementation and use of enterprise systems within organizations. Our focus is on understanding the business impact of these systems and explaining how and why benefits and problems occur. Particular areas of interest include the implementation process and business impact of ERP systems, information systems effectiveness measurement, customer information quality, and information technology outsourcing in Australia. This project is concerned with identifying and describing the factors that are critical to successful implementation of ERP systems. A particular focus is on the ERP implementation project.