Tools Qualitative analytic tools to address fuzzy and conflicting issues inherent in managing business processes. Analytic Hierarchy Process for prioritization and selection. Control points and check points. Determining organizational vision and mission. Quality Improvement Story.
Business processes are a system.
Process improvements anywhere but on the weakest link in the system are wasted. Critical Chain Project Management. If QI story is local solution, show system problem and solution. Oct 29 Oct New Lanchester Strategy . Discover competitive opportunities to improve product, service, sales, operations.