Yearly updated directory of trained interpreters available within 24 hours for routine situations and within one hour or less for urgent situations. Time between point of first contact and communication support services, across all levels of care, and to all consumers and their families. Existence of core curriculum and training program for interpreters and staff. Elimination of misdiagnosis and inadequate treatment plans resulting from failure to communicate effectively with consumers from the four groups. Comparable to standards of care for general population and improving over time.
All levels of care meet the standards for the provision of linguistically competent services.
Comparable across groups and increasing over time.