Conflict exists in all areas of life, and certainly within organizations, both public and private.
The existence of conflict is a necessary catalyst that allows an organization to survive, evolve, and progress in changing times. The goal in dealing with conflict is not to eliminate it but to respond to it constructively, rather than destructively. Dealing with conflict constructively results in well-considered decisions that move the organization forward toward achieving its objectives. Dealing with conflict destructively, however, results in bad decisions, low morale, and unhappy employees. Successful organizations deal with conflict in a way that improves rather than destroys relationships, and that endeavours to leave everyone satisfied with the processes used to arrive at solutions, whether or not they agree with those solutions.