Your Sincerely Kwik-Fit did wriggle a bit. Including being less than truthful about paying compensation. Also trying to say that an exhaust system not correctly attached to a vehicle was safe and not a danger to others. But in the end they admitted they had been in the wrong. SAAB however are in a different league.
Jails are full of little people who have done far less.
But some big organisations get away with murder. Check out my story and the experience of others on my web site. Also the dealers concerned should be removed from the Saab Organisation. Any Saab representative out there reading this page should know who I mean. All of the information on these pages is to my knowledge either an accurate summary of events and facts or is my opinion.