We have the extra-added attraction of a project focus and provide some templates and help for new users. Hagan hints that more templates, including ones specialized for vertical applications, are on the way. The company has been an Eastman Software customer for nearly a decade, starting back when the company bought imaging products from Sigma, which was acquired by Wang, acquired by Eastman Kodak and spun off to Eastman Software. The software functionality goes outside the walls without downloading imaging desktop software. The latest Eastman Software project included placing customer correspondence entered directly on the Web site into the workflow system.
Correspondence is routed to the appropriate person with the skill set to provide the service.
We're either developing them there now or moving that way. We used e-mail but had no worldwide collaboration system in place. We were working with a nameless vendor and came close to making a system before we met Zap. Hosted by Linux running on a Cobalt Networks Inc. RaQ3 server, Zap installed their system in less than two days and turned it over to Reeves. True North then customized for their needs and started the rollout.