Acknowledge, validate and discuss the student's real fears and concerns about seeking help. Point out that a situation does not need to reach crisis proportions in order to benefit from counselling assistance. Emphasize that, although some people may feel that seeking counselling is an admission of weakness or failure, in fact, it takes considerable courage and integrity to reach out for help. Finally, give the student an opportunity to consider other alternatives by suggesting that he or she might need some time to think it over. On-Campus Counselling Counselling is free of charge for registered students of UBC and for family, and partners when seen with the registered student.
Counselling is confidential in nature.
If a faculty or staff member is interested in following up to see whether or not a student has acted on a referral recommendation, it is best to ask the student directly. Students are not bound by the code of confidentiality that psychologists and professional counsellors are obliged to observe. Tell the receptionist who you are and ask to speak to a professional about your concerns. If your consultation questions are urgent, inform the receptionist that you are dealing with a crisis that requires immediate assistance. A brief consultation may help you sort out the relevant issues, explore alternative approaches, and identify other resources.