That enhanced functionality, added to the convenience electronic support already provides, translates into less time devoted to finding and using Support Services information and services. And that translates into more time to spend on your business needs. You can now download patches and patch sets directly from within MetaLink. To find out which bugs have been fixed in the patch sets, simply view the Readme files. No need to make a phone call or send an e-mail.
Faster access means faster fixes, reduced downtime and increased productivity.
Talk about an easy choice. We can examine your computing environment to identify potential risks and detect other significant issues, then recommend measures and services to head off potential problems and improve the health of your systems. We even send you online, Web-enabled status reports and recommend other Oracle services that can resolve issues and help you increase reliability, availability and performance. Speaking Your Language Translating a complex, technical discussion from one language into another takes time and increases the chances for miscommunication. Oracle's new support model in Latin America comprises expanded local language telephone technical support and new proactive services.