The Year 2000 computer problem may create opportunities for fraud against financial institutions and customers. Customer Awareness Efforts Bank, thrift, and credit union customers need to be informed about Year 2000-related fraudulent schemes so they can avoid becoming victims of these illegal activities.
Informed customers can help institutions identify many types of fraud.
Customer Awareness Programs, each financial institution should educate its customers about the institution's Year 2000 readiness efforts. These efforts should include information identifying potential risks to customers associated with the century date change, including possible fraudulent schemes. Customers should be advised how to contact the institution if any fraudulent activity is suspected. Financial institutions may contact their primary federal regulator if they have questions about Year 2000-related fraud issues and other Year 2000 concerns. Internal Controls Century date change efforts should not distract financial institutions from continuing to maintain adequate fraud deterrence measures.