While paper documents can only be filed in one order, making it impossible to look up those documents by other methods, imaged documents can be indexed by several categories at once. One CD holds the equivalent amount of information as a four-drawer filing cabinet. Imaged documents can be backed up to tape at a rate of 1 filing cabinet per minute. Redundant tapes can be made of the entire system to be stored off-site at a secure location. Once stored correctly, digital documents are never moved to another location, and therefore cannot be lost or misfiled.
Imaged documents can be OCR'd, thereby saving keying time spent retyping text from documents.
Since documents are viewed from a PC screen, the cost of photocopies and paper resulting from faxing are reduced to a fraction of their original cost. No maintenance of actual documents is needed once they are saved to the imaging server. Digital image documents cannot deteriorate over time like paper documents. Increased productivity and better workflow allows employees to focus more on customer service.