The CleanCheck cards can be used as a quality checklist. Remember to train with enthusiasm and clarity. Don t rush through a procedure and hope the employee understood. Remember that whether training is a full time job or an added responsibility, doing it effectively the first time reduces retraining later. Well-trained employees provide consistent quality and professionalism.
Effective training saves money though less turnover and fewer customer complaints and re-dos.
Make it easy for them to relate. REAL enthusiasm will help hold their attention and interest. Avoid using a monotone voice or lingering on boring topics. Keep eye contact. Encourage audience participation without embarrassing participants.