Managers can monitor their agents from any computer connected to the Internet. Many companies like to set appointments with prospective clients to demonstrate products and services. Our Appointment scheduler add-on makes it very easy for telemarketing agents, field agents and managers to plan appointments. The Manager prepares an open schedule for each field agent. Telemarketing agents can choose available times and schedule appointments for field agents.
Field agents can access their schedule from any computer connected to the Internet.
Field agents equipped with wireless Internet ready palm pilots or cell phones can access their schedule 24 hours a day. Most small businesses offer some type of technical support or helpdesk for their clients. Using our HelpDesk add-on will allow your agents to solve problems faster. Our smart dialers use caller ID to immediately display the clients history. Generate frequently asked questions on the fly and make them available to all your customers via your Website.