The following information details the criteria by which Rogue Wave will approach decisions regarding the life span of a product or the life span of a product being supported on a particular platform. This information is intended to provide our customers with a general understanding of the process we use and to help set customer expectations regarding the life span of a product. This information does not assign responsibility to Rogue Wave or its customers concerning support of a product. Important Terms Technical Support is remote assistance from our technical support engineers. Maintenance updates provide new releases of product versions, at no additional cost, to customers who have purchased support and maintenance on that product.
Maintenance includes all minor and maintenance updates to versions of products.
While Rogue Wave expects to release updates of its products on a regular basis, there is no guarantee as to the timeline in which updates will be provided. Upgrades are major product releases and contain major product enhancements and features, and must be purchased separately. ELPS is our Extended Lifecycle Product Support program for customers requiring additional support after a product or version is in obsolescence or has been retired. The Active Support Period begins when a product or version becomes generally available and ends when the product or version enters the Obsolescence Period. During the Active Support Period, licenses may be purchased and Rogue Wave provides technical support for active products and versions.