Most product is either new or refurbished, however if a product is Used, then our warranty will apply and is limited to 7 days unless otherwise stated on your invoice. In general we do not purchase from the general public, we do however recover product from installations by our Brookecliff networking group. You must return the product to us for service. All warranty is customer carry in. We can arrange at home service but there will be a charge.
Exchanges are welcome.
We do not have a refund policy, unless product is defective and cannot be replaced. All goods must be returned in the condition they were sold including all packaging, driver, manuals, accessories, etc. If a mechanical failure is under warranty we are responsible to return the unit to the condition it was purchased in only. Additional software upgrades handled by the end user is their responsibility. We strongly recommend that you back up any software at all times.