Student managers and student trainers are utilized for their professionalism and expertise to instruct and assist other employees. McGrath's training program has resulted in great retention of food service personnel. What's more, the program has been submitted for best practices in the field. Hiring managers in this profession seek certain skills in potential employees, not necessarily specific majors or courses of study. Essential skills include a strong customer service orientation, good priority planning, ability to listen effectively, and openness to new ideas.
Crisis management is another important attribute to have in the hospitality field.
McGrath is well prepared for challenges that may arise due to the fact that she has made it through a few difficult situations. Furthermore, the position can have many interruptions and one must be able to adapt. McGrath encourages getting a job in campus dining to see how you like it. Taking classes in marketing, accounting, management, computers, and human resources are beneficial. However, food services employees will receive a lot of on the job training.