Every business day is rife with conflicts.
Disputes arise between production and sales departments, between buyer and seller, between labor and management. Nothing a manager does is more important than solving those conflicts. And no skill is more essential than the ability to resolve them through negotiation. The Alternative Dispute Resolution Certificate Program is designed to help participants hone their negotiating skills in order to more effectively handle these disputes. The University of Phoenix is pleased to co-sponsor this program with United States Arbitration and Mediation, one of the largest alternative dispute resolution service providers in the country.