Illustrated with examples from dozens of Fortune 100 companies, this guide reveals how the right design strategy can give businesses a powerful advantage. The author offers a new paradigm for design success, one using traditional design tools, such as diagrams and graphics, blended with new computer technologies. A Common Sense Approach to Web Usability . A guide for web designers, programmers, project managers, and anyone else creating a web site, clearly explaining what is needed to make good decisions about creating a usable web site that people want to visit. This report shows how e-commerce sites can increase revenues by improving their customer experience.
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Enterprise Knowledge Management . Daniel E. O'Leary. As employees turn over in today's overheated job market, organizations are likely to lose access to large quantities of critical knowledge. This article discusses the potential for creating a system that will capture company-wide knowledge and make it widely available to all members. David S. Siegel.