Full documentation is available online and sent out to all new customers.
If you do need to contact Technical Support, please help them help you by having the relevant information handy. We also have setup instructions available here. You can choose your operating system from the menu bar on the right. The officially supported platforms are Windows 3.x, Windows 95, and Macintosh. We have included setup instructions for Windows NT and Linux platforms as well, which currently work for some of our customers, but we are unable to fully support these on all systems.