Every person has the capability within them to lead. So, hopefully, people will take the initiative and become leaders instead of followers. By the GTE human resource team looking at developing leadership characteristics it will make better employees who are responsible for what they do. Even if they just concentrated on these seven steps, it would be very beneficial. Build service capability.
Many companies gain the competitive edge by providing better customer service and support.
They will want to proved good quality and exceed expectations. By getting employees involved and informed it will help in the long run. Any company that does not have an adequate number of customer service level standards, will not be in existence very long. In this ever improving and dynamic world, what is offered above what is expected is what will be paid for. This all comes back to quality and responsibility on behalf of the companies.