When customers are denied boarding on a voluntary basis, they are offered a free round trip compensation certificate and alternate travel plans. When customers are denied boarding involuntarily, they are offered cash compensation. In lieu of the cash compensation, customers may accept a free round trip compensation certificate and alternate travel plans. Per Department of Transportation regulations, customers who are involuntarily denied boarding have the right to an immediate refund on the ticket portion in which they were denied boarding, if they so request. Tickets issued in exchange for a compensation certificate must be issued prior to the expiration date.
Certificates are transferable.
Certificates are distributed for round-trip travel for all denied boarding incidents. Blackout dates do not apply. Valid Continental U.S. 2. A Reservations Sales Agent advises a customer to be at the airport at least 90 minutes prior to flight departure for check-in. Certain destinations may require customers to be present at the airport 2 hours prior, and this information is communicated when the travel itinerary is booked.