Ensures adherence to budget limits Demonstrates appropriate understanding of University budgeting processes Communication Skills Written communication clearly formatted, free from grammatical and spelling errors. Oral communication, clear and courteous. Checks to ensure that customers requests are fully met. Computer Literacy Demonstrates competency in use of appropriate computer software. Demonstrates competency in use of appropriate computer hardware.
Displays appropriate key stroke rate for effective work performance.
Produces accurate and timely outputs. Able to solve customer problems without referral to higher levels. Lack of customer complaints. Prompt resolution of customer complaints Contribute ideas for service improvement. Interpersonal Skills Demonstrates effective listening skills.