Second, build a bridge. The bridge should connect what you want to say to what he wants to hear. Third, use illustrations. Illustrations may be pictures or charts, or they may be word pictures or stories. Fourth, ask for action.
Distortion can also come by a difference in verbal and nonverbal communication.
Communication is not only what we say, but also the way we say it, our posture, our facial expressions, and even our dress. Everything about us communicates. We may say we are interested in what a person is saying, but if we sit and drum our fingers on the desk it says we are bored and wish he would hurry up and leave. The developmental style of communication involves a mutual sharing of information among equals. The communication moves back and forth, with each person trying to convey his ideas and to understand those of others.