BSG offers back-office operations management for banks including encoding, capturing, and balancing proof documents, as well as computer operations and network systems administration. By providing more technical services such as Internet banking, telephone banking, image management and ERM, BSG enhances its customers' financial data processing at a reasonable price. Challenge BSG customers are financial institutions that handle high volumes of documents and supporting information in their everyday business processes. Examples include mortgage loans, account applications, credit checks and other financial documents.
Loan applications are a common task.
During the lifetime of each application, BSG clients must organize, track and combine up to 250 pages of loan documents. Streamlining related business processes will increase productivity, accelerate loan processing and enhance customer satisfaction. Scanning and indexing these documents for electronic retrieval and workflow offered a more efficient solution than pushing paper from desk to desk. BSG and its clients also were running out of physical storage space for paper files. BSG Manager Bill Braunsroth says that a viable solution had to be able to scan all kinds of documents, not just the easy ones.