Here's a key opportunity to accelerate your quality activities and the results they produce. Quality is not really included as an integral part of departmental routines or managerial performance appraisals. Properly selected measurements produce dramatic improvements in quality and profitability. This type of discovery leads to improvement. The company learns to operate better, faster and cheaper.
Employees enjoy more satisfaction and less stress.
Most of us have been raised in the traditional management system, shaping our expectations of what is measured and how the information should be used. Like Internal Revenue Service auditors, most likely. Measurement should be used as a helpful tool, not a weapon. It can increase understanding of how processes are operating, and why operations are failing to produce expected results. These kinds of answers help employees learn about work processes, and lead to discovery of why problems occur.