The real world is the laboratory. Regional managers must inspire their reports to innovate, to try new things, to experiment, to become more confident. Most of the progress will come from coaching and mentoring over time, not from traditional training. Omega can be the catalyst by providing performance contracts for regional managers to execute with sales leaders. It s time for manager-driven leader development.
Every employee is a businessperson.
You get the best out of people by empowering them, supporting them, by getting out of their way. Build spirited internal teams, especially for sales and customer service Organize themselves around the needs of their customers. The results are fewer lost customers, lower turnover, higher productivity, fewer service mistakes, and, more than likely, higher prices because of higher value. Rather, think of it as an opportunity to generate license revenues for five to ten years as sales leaders take part in continuing education. See Forbes ASAP, April 8, 1996.