For instance, after a heated exchange with a physician, a nurse might ask a colleague to make rounds until there was time to calm down. Here conflict is resolved by finding common ground to achieve a temporary settlement that at least partially satisfies each party's objectives, while preserving the relationship. For example, a day-shift nurse volunteers to work extra evening hours to cover the assignment of a nurse who has called out sick if another colleague will come in early to work during the last part of the evening shift. Collaboration is a win-win approach that preserves objectives that are at odds with each other, but can't be compromised. This method maintains the relationship of the involved factions by merging their experiences and feelings to explore creative alternatives that each side may not have thought of on their own.
Collaboration can often solve previously irreconcilable and long-standing problems.
Successful Resolution Whatever strategy is used, successful conflict resolution starts by identifying the problem and the desired behavior or outcome, and then confronting the conflict. Timing and location can be crucial. Individuals should not attempt to resolve a problem when emotions are out of control and a fight could be provoked. In most cases, a private setting is best for confrontation. Confrontation is most effective if nurses actively listen and respond with empathy.