We assure you that these algae eaters are healthy when packed and our company has the utmost integrity when shipping any product to our customers.
Losses are a regular part of life, period.
Please understand that you may lose a few or even the whole shipment. Mail order fish are gamble, usually a good one, but you may lose the whole hand. Our loss ratio based on shipping volume has only been a handful of customers out of hundreds that have ordered. Remember our company is a plant nursery, not a fish farm. So the weak and sick are long gone before we even see them.