More of that potential is being tapped now than five years ago. I credit this to leaders who have embraced the principles of M-Quality, the University's approach to continual improvement, and are translating them into action. These leaders are people who view employees as customers and provide them whatever is needed to enhance team and individual performance. In turn, their employee partners are responsible and enthusiastic in using their skills, knowledge and creativity to provide outstanding service. Anyone who walks into these workplaces will be struck by the difference between them and more typical ones.
Employees are truly alive and engaged.
And, if you're a customer of theirs, it doesn't take long to notice how this benefits you. In five more years we will all look back in amazement that things were ever any other way. The changes that have been introduced could have been outlined in a letter that was sent out via campus mail. I would suggest that instead of spending money on an expensive publication and postage, Parking Services should either reduce permit fees or hire staff to increase enforcement of parking violations. Employees who pay for parking cannot always find a space in a staff lot, even when they arrive early in the morning.