Cars serviced by automotive technicians today are highly sophisticated vehicles.
The technicians that work on these vehicles must have excellent repair and diagnostic skills and training, as well as have the ability to operate advanced equipment. The SAE study concluded that technicians need improved skill levels, on-going training in the latest maintenance technology, improved access to technical information and resources, and industry standardization. Thou shall seek out a shop that employs ASE-certified technicians. Thou shall ask which company supplies the auto parts that will be used in repairing your vehicle and insist on a name you can trust. Thou shall ask about a shop's customer satisfaction policy.