IT should agree to software installation, customization, and application development. This phase will also require ongoing negotiations and identification of responsible parties. This is especially true in situations in which the training function must reach a diverse and highly distributed workforce. Training can identify the problem and design solutions, but IT must identify usability, infrastructure, maintenance, and support issues. At the same time, it's relatively easy to build training solutions, but it often requires a great deal of energy to maintain and offer support to encourage their use.
Identification is the primary element of successful communication.
It requires an overlap of attitudes, values, and beliefs between the speaker and his or her audience. Appeals to emotion, ethics, and logic represent means of encouraging identification. However, use of the three appeals depends on the audience. Training must identify which appeal works best with IT developers in order to partner and create new solutions. At the same time, the relative enthusiasm of IT toward training and its initiatives must be taken into account.