Telecorp Products' Skillview Software broadcasts advanced data from your Symposium server to selected wall displays boards. Skillview visually communicates statistics available from the Symposium server to agents based on individual skill sets. Then when a call comes in from your Meridian 1 PBX, Symposium server uses caller provided information to determine the best agent based on the agent's call handling knowledge. With a glance at a Wall Display board, both agents and supervisors know how many agents are available in a skill set, how many are in service and much more. Broadcasting Symposium information greatly improves agents' ability to set specific goals and track their real-time progress.
Management can even set service level thresholds based on explicit customer needs.
Posting statistics by skill set reduces call waiting time, improves service and increases customer loyalty and sales. Click here to view a Skillview Brochure in pdf format. Click HERE .