It is things we already do on a daily basis, but now we know how to organize it on paper. This gives it a whole new perspective. The tools that were presented will help me do my job better. Can apply to many areas. Can use in real world issues.
Instructors bring outstanding examples and knowledge.
I think this will help get to the bottom of problems that we have lived with for too long. Also, learning the importance of date collection for history is stressed. My goal was to learn how to facilitate RCA's and that was exactly what I learned. I liked the case studies in the analyze section. I also liked that we got demo copies of software.