They told us that we do have a morale problem. But they also gave us some very helpful and encouraging insights because they told us that the situation varies markedly from agency to agency, and that some agencies have very high morale. Oddly enough, some of the correlations we expected to find were absent. Some of our big agencies were among the best and some of the smallest were among the worst. We have tried to sort out the characteristics of a successful agency in light of this data, our own experience, and also that of other jurisdictions and the research of the academics.
Every enterprise requires simple, clear, and unifying objectives.
We hear a great deal of talk these days about the culture of an organization. But what we really mean by this is the commitment throughout an enterprise to some common objectives and common values. Without such commitment there is no enterprise. Every enterprise is composed of people with different skills and knowledge doing many different kinds of work. For that reason, it must be built on communication and on individual responsibility.