We see conflict as a normal part of life. Everyone has conflict at some point or another. Conflict is about getting your needs met. Often people are worse off when they avoid conflict than when they talk about it directly. Many students we have talked with are embarrassed about the way they behaved when they got in a tough discussion with someone else.
Conflict is tough.
We can all think of times when we said something we later regretted or failed to say something that was really important to us. We're not here to judge you. We're not interested in who is right or wrong. We're here to help you and the other people involved manage the situation in the future. Mediation is entirely voluntary.