The company acknowledges that everyone makes mistakes and should not be punished but should allow them to recover from their mistake and grow as a person. When employees are not punished for making mistakes, they will keep trying to improve things. Everyone has something to learn when a mistake is made, and Southwest allows them to succeed from their mistakes. By keeping the employees up to date about the business it has contributed to decision being open and discussed which allows the company to prosper as a team. Luv Lines is the company newsletter that was established to keep everyone in the organization updated on changes.
Employees are the first to know when the decision is made.
Results and performance measures are available to all employees. Everyone likes to know what is going on around him or her, at a workplace it is no different. Keeping employees up on what is happening with the company is important for a team atmosphere. Everyone needs to keep up on where the company is headed and changes that can affect the business. Most companies out there can learn something from the way Southwest Airlines operates.