Assign a list of tasks to BridgeTrak users and track target and completion dates, costs, and hours spent. Track issues by product, model number, versions, etc. Track support contracts, support times, and generate release notes. Plan and track target dates. Organize issues by projects.
Managers can easily monitor and track their staff's training, certification, and classes.
When defined criteria are met, issue are escalated enabling appropriate actions to be taken. Automatically populate drop-down fields when entering an issue or trouble ticket. Attach a variety of program files into an issue, customer, contact or knowledge base record. Customize hotlist and query results by showing a list of issues with the fields you want to see. Create real-time graphical views of your workload from queries.