In other words, users want a web of formal and informal data, internal and external data that are meaningful to them for cultivating insight and developing choices. The intelligent organization understands that the discovery and use of knowledge can best be achieved through strategic knowledge partnerships that combine the skills and expertise of its users, librarians as knowledge professionals, and KT experts. Through strategic knowledge partnerships, the intelligent organization can significantly enhance each of the knowledge processes that make up the knowledge management cycle. The roles of knowledge professionals for knowledge management Knowledge Management has emerged as a key concern of organizations. Librarians have long been regarded as part of the support staff of the organization, working quietly in the background, often uninvolved in any of the critical functions of the organization.
Information professionals have to recast their roles as an knowledge professional.
In other words, librarians need to work as knowledge worker. Knowledge work is characterized by variety and exception rather than routine and is performed by professional or technical workers with a high level of skill and expertise. So those who excercise their intellects in any of these types of activities are knowledge workers. That means that librarian's roles should be not limited to being the custodians or gatekeepers of information. Knowledge professionals will have to move from the background to the center of the organizational stage, to jointly hold the reins of knowledge management with users and the technology experts, to help steer and shape the knowledge policies, structures, processes, and systems that will nurture organizational learning.