Access The Director of Essence is fully accessible. As a general policy, personal meetings are preferred over telecommunication contact whenever appropriate and practicable. When direct contact is not immediately possible, telephone, e-mail or facsimile messages are responded to in a prompt manner. Communication Essence undertakes to regularly communicate in a timely and effective way with clients. Additionally, it is the policy of Essence to proactively appraise clients of potential opportunities, threats and general developments within their particular business operating environment.
Essence encourages a conducive environment for a frank ongoing dialogue between practice and client.
Project reviews and appraisal mechanisms operate regularly to the mutual benefit of both parties. The credentials of the practice and its Director are open to complete examination. Case histories, written appraisals and references are freely available for inspection and consultation with referees may be arranged. Records of professional association memberships and the associated codes of ethics and professional development programmes of such organisations are also available. Empathy Essence recognises that each solution is unique and requires custom design.