Southerners never sacrifice manners and charm for increased efficiency. They try to balance business with an appreciation of sensitivity for other people. Old World charm is reflected in the buildings in which businesses are housed in the South, because Southerners look for preservation opportunities rather than plunking down the next corrugated steel building, he said. Steve Wynn and company did that with the Beau Rivage, by putting magnolia trees in the court, and tending to all of the details that celebrated the land they were going to do business in. The core of Southern hospitality is flexibility not having a rigid set of rules to go by, Johnson said.
Flexibility is a great skill in business.
We say, tell us how you want service delivered or a product created. Then we listen and respond. Every time a client presents you with a concern, there s not a pat answer. It makes Southerners phenomenal in service industries. We want to know people are going to be with us 20 years from now and are not here just make money and move on.