Objective 1 . Access to all core services will be offered to job seekers, employed, and employers at the CDC, Affiliate Sites, and Self-Service Sites.
Internet is the preferred choice for any information available via technology.
Information will be available to system users on the performance of the various training and employment options to provide a basis for customer decision making. The Service Delivery and Technology Committees will be responsible for carrying out this objective. They will ensure there are various options and choices available at all access points. Staff will be available at the CDC and Affiliate Sites to assist customers who are not comfortable with high tech service applications and these sites will have alternative tools for customer use available i.e. language accessible printed information. Customer needs will be monitored using the assessment based CQI tools and the results will be analyzed for improving customer access.