She says she doesn't miss the biweekly support calls which being on old hardware necessitated. Now working in a Windows-based system means she can easily interrupt one task to handle another. Fortier says there is little training needed in order to get up to speed on Insoft. The screens are self-explanatory and do a good job of guiding users through each process. Tom Hatcher points out that Insoft's training can be as structured or as unstructured as the agency wants.
Many agencies simply use customer support and the tutorials.
There is also a regional training center in St. Louis where agency personnel can go for a three-day intensive training session. On-site training is also available. Insoft's user base includes MGAs and wholesalers. Hatcher reports that the vendor has some 40 wholesalers on the system already. Custom programming is also available.