All information you give to us remains completely confidential between you, Consensus and the appointed mediator. We will only ever pass information to another party with your express permission. Please be aware that information you submit over the internet could be viewed by others, so if you wish to send anything sensitive make sure you contact us first to arrange for secure encrypted transmission. Online forms are NOT secure, but we can send you secured forms on request. We use the information you give us only for the purposes of providing our services to you.
All substantial information is destroyed once a mediation is concluded.
We will retain your contact details only and may occasionally in the future contact you again, but will not do so if you tell us not to. We hope you never have cause to complain about any aspect of our service or that of our associated mediators. We take the quality of our service very seriously - if you are at all unhappy, please tell us at once and we will do our very best to resolve the issue to your satisfaction. If you wish, you may ask to speak to Consensus Director Maggie Kennedy, who will investigate your concerns thoroughly and ensure that you are either satisfied or provided with a full explanation. Our associated mediators are independent contractors, but if you have concerns about their performance, please tell us exactly what has happened.