The Nine Drivers of Sustainable Business Success. Unfortunately, no where was the soul of service revealed, much less discovered. Let me elaborate. Visualizing these concepts as core values strained this reviewer's credulity without also having to imagine them being kept in a company vault.
Human beings deliver a more variable service than machines.
Often the reader is confronted with inflated prose, glittering generalities, and comments that make little sense to anyone familiar with business management. They establish high performance standards for their employees and equip them to meet the standards successfully. He also claims that setting high standards forces people to be team players so as to meet such goals. In a different place, the author says that team players have to be selected and recruited and that employers must recruit individuals whose values match the company's. The potential inconsistency between these two ways of generating teamwork, like other inconsistencies, is not addressed.