Make sure you have allowed buffer time to receive the package. The 15 days includes the duration between postmarked dates. We do not refund delivery charges. Please mail back ribbons and candles in a BOX, otherwise the product is liable to be damaged and be deemed unacceptable for return. Returns can be made after 15 days, but the customer is entitled to store credit instead of a refund.
Exchanges are the same as returning the product for store credit.
We want to make sure our customers are happy with their order, so exchanges are encouraged. The customer will have to pay to send the item back, but we will not charged a ship fee for the replacement item. Returning items that have been damaged in return transit are the responsibilty of the sender and are non-returnable. Items that are returned used or not in the original packaging are not returnable. All claims for items damaged in transit must be made via email within 24 hours of receipt.