We evaluate our programs using a variety of measures, including internal analyses, employee feedback, and external benchmarking. We focus on what works in benchmark companies and on cost-effectively implementing those programs at L. L. Bean. We meet the criteria for comprehensive Tier III programs identified by The Health Project, having over twice the number of points necessary to qualify.
Employees rate our programs very favorably.
For example, the average rating of participants in our Health Risk Appraisal program in 1993 was 4.8 on a 5 point scale. We received high marks in a 1992 site visit in the Johnson and Johnson benchmark project. During the past six years the increase in the cost of medical benefits for L. L. Bean has increased less than the Northeast or national per employee averages. The differences have been dramatic during the past three years. There are a number of factors potentially affecting these cost differences.