In that case it is best to draw the person away in private chat. If there are other ops in the channel, I almost always solicit their prayer support as I am working privately with someone. I am careful to respect the individual's privacy though. I don't usually share the secrets people often reveal in private chat even with the other ops. Just as in the real world, each area of the net is a small community.
Folks are open to discussion only if they know their problems are being kept confidential.
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