Secondly one should have the operations network and it has got to be effective. For that we work on hub and spoke system with ten hubs at strategic locations in the country. And third important factor is that communication network which is needed where in technology plays a vital role. We have already computerised 180 out of around 225 branches we have and we are planning to computerize the rest by June 2001. IT is playing a very big role particularly in express cargo segment because people now a day are demanding a lot.
Every customer wants track and trace facilities.
So if we have to provide track and trace facilities. One has to be computerized. Secondly data transfer has to take place. People at all our offices are equipped to inform the clients about the whereabouts of the documents or material. And apart from this when we talk about web-enabled track and trace, people can also do the same from their desktop itself.