Increased supervision drains profit. Businesses have less money to spend and salaries freeze. Employee training-enhancement spending freezes. Employees become disgruntled and feel unchallenged. Employees move to another entry-level service job.
Businesses raise prices.
The newest wave of service industry managers have a mess. While expectations increase because of the younger generation's beliefs of entitlement, performance has decreased to communist levels. The business owners, primarily baby boomers, express their frustration and resentment. Unemployment is so low you don't have the luxury to hire only people with good traits. This group has left school and entered the work force without learning the basics of professionalism, communication, courtesy or respect.