About the merchant relationship 1. A merchant service provider provides the tools necessary for companies to process credit card transactions. Heartland Payment Systems is a merchant service provider. That means we provide a merchant bank account, processes credit card transactions for our merchants, and forward the funds from those transactions into the merchant's bank account. Heartland maintains the merchant relationship by providing credit card processing equipment and training, merchant reporting, customer service, and risk management.
Every bank charges a discount rate to merchants that accept credit cards.
Discount rates will vary according to your specific needs, and the types of transactions you process. Heartland believes in fully disclosing all pricing and fees to foster an honest business relationship. Talk to your local Heartland Relationship Manager, or contact us for more information about our rate structure. Telephone and mail order sales are riskier because the customer and credit card are not present. Retail credit card sales, on the other hand, require a signature at the time of sale, and the customer usually receives the product or service at that time.