According to Wilcox, his tenure as SGA president brought a new relationship between the administration and the student leaders. There was no time to be shy with opinions. I'd just put my cards on the table and go from there. As it turns out, that was a very valuable lesson for me, one that helped me later in my career. The Burlington International Airport is bustling this September day.
Blue antlers are ready to hand out to people boarding the plane.
The incoming flight is on-time. Wilcox seems to be everywhere. It's important, Wilcox believes, that customers walk away from a JetBlue flight feeling good about their experience. Wilcox points out that most airlines have forgotten how important it is for customers to feel good about their flight. He offers leather seats, expanded leg room, and mini-televisions for each passenger as examples of ways in which he is trying to make flying something special for people who choose his planes.