Monetary transactions, such as transferring funds electronically from one account to another, are still relatively uncommon. Less than 20 percent of companies that engage in electronic commerce require it of their suppliers, according to facility managers. Dealers that maintain electronic connections with manufacturers do so almost exclusively with office furniture makers. Engaging in electronic commerce with manufacturers of other office products or accessories, like lighting, flooring and wall covering, is almost unheard of. Likewise, facility managers say their companies are far more likely to be linked to makers of office furniture than any other office product.
Facility managers say electronic commerce is best at improving response time and slashing paperwork.
They're less enthusiastic about its ability to save money, reduce inventory or cut down on mistakes.