Informing JA's Job aids for informing are used as references in our daily lives. A map acts as the perfect job aid to help you find your way around. The information on the map is organized in a way that makes it easy for a user. The same is true for a glossary.
Glossaries provide a link to valuable information or definitions based on an alphabetized list.
Consequently, the user can find and use the necesssary definitions quickly. An informing job aid is distinguished from other job aids by providing access to information organized by the user's frame of reference and needs. Sarah needs to talk with a fellow classmate, but doesn't have his phone number. Most resourceful students would look either under the rock that William lives under or in the student phone book. The information in the SDSU phone book is organized alphabetically by name.