Of , Customer Service - The Ten Commandments , Marketing One Management studies have shown that customer service is directly obtained through satisfied employees.
Good employers know that taking care of their employees equates with taking care of business.
When employers view their organization s human relations favorably customers are more likely to view the quality of their service more favorably. It only makes sense that for a company to enjoy customer service superiority, they must have loyal, motivated employees. In order to have motivated employees, good managers will provide the following organizational support to help each employee do better. The care and attention given to employee training costs money. That means that unless the extra cost per hour is made up in better productivity, the ultimate price paid by the customer must be somewhat higher than it otherwise would be.