Adjusters request supervisors to review and discuss specific claims files. The claims supervisors and Workers' Compensation Manager meet on a daily basis. Outside attorneys can be called and they answer questions promptly. Good communication and good relationship among personnel. No employee turnover for the last two years and very low turnover rate before that.
Employees can obtain legal representation.
Monthly reports monitor performance of adjusters. Unsatisfactory performance trends result in problem-solving session for better caseload management. The State-required funding levels to pay current and future liabilities. The actuarial studies determine proper levels of funding. The City provides historical claims information to the actuary.