Agencieshave a virtually captive audience. Those agencies have their own pressures. Budget cuts are forcing themto become more efficient, and spurred by improved commercial services, citizensare demanding better service from government, Gibson said. Once past the cultural barrier, agencies must also find a way to justifyCRM expenditures. These outcomes are largely caused by the failure to performthe necessary upfront preparation and follow-up support, he said.
Federal agencies face their own budgetary challenges.
Those objectiveswere urged by the Government Performance and Results Act, the Clinger-CohenAct and the Government Paperwork Elimination Act, she said. To attain those goals, the government must revamp its procurement process,said Linda Zecher, senior vice president for e-business solutions at OracleService Industries. There areabout 30 million students and 6,000 schools involved in the program. Kenneth Dineen, a partner with Accenture. The projectis expected to be completed by 2005.