Hardin previously worked at a traditional call center in Oklahoma. FTD Inc. He started April 19, spending his first three days in Tucson, Albuquerque and Salt Lake City. By June 1, eBay was training its first 30 Utah employees. Running the customer-support center is similar to running a traditional call center. One difference, of course, is eBay does not have a toll-free number for customers to call.
Every question is received and answered by e-mail.
The company gets more than 100,000 questions from customers a week. A typical question, for instance, is how to post a picture of an item on eBay's site. The company has detailed tutorials, but customers still have questions. That's just part of customer support. The ideal employ has solid writing skills.