While much of the training may be conducted by the community information network itself, the network will want to explore other available community resources. Resources include instructors, classrooms, equipment, marketing, and office support activities. Local businesses, universities, schools, libraries, civic organizations, and other groups may be able to offer support for the training program.
Many communities have businesses that specialize in computer training.
The community information network may be able to form a partnership with these businesses to maintain a quality training program for the network's users. Training resources, such as a hands-on laboratory, are often expensive and difficult to maintain. The instructors themselves may need to attend training to develop the additional skills needed to ensure the network users can use their software tools to the fullest extent possible. Help desk Help desks provide answers to users who have specific questions or problems as these arise. The questions posed to the help desk can vary tremendously, and the questions will occasionally amaze, amuse, or confound the help desk worker.