Additionally, MX Email provides remote supervisor access to system reports. This feature allows call center agents, remotely tied into the corporate phone network, to receive information about incoming callers before they pick up the phone. This call center management application provides remote access to real-time and historical reports enabling supervisors to track call center progress while away from the office via a web browser. Agents can also set up a weekly schedule whereby notification of incoming messages are forwarded to designated remote devices, such as a pager, cell phone or home phone. The new 900 MHz Optiset E Liberator cordless telephone provides call center agents and managers the ability to move up to 150 feet from their work location.
Employees enjoy a more flexible work schedule and avoid the daily frustration of a harried commute.
Additionally, call centers can more easily retain workers who might have otherwise been lost due to personal relocation demands. Productivity gains - Early trials have shown that in many cases, agents are more productive at home. There are fewer interruptions, and agents are able to work in a more comfortable environment. Teleworkers can continue working from home, even when roads are closed or the call center building is damaged. About Siemens Information and Communication Networks Based in Boca Raton, Fla., Siemens Information and Communication Networks Inc. provides integrated voice, data and video communications networks to carrier and enterprise customers.