According to Peter Drucker, satisfying the client is the mission and purpose of every business. A score of 85 and above is considered outstanding. Scores are compared to CEL's database of other national property management companies. We believe client satisfaction is so important that we include it as a performance measure for compensation, so you can be sure we pay special attention. Client satisfaction pays off in many ways.
Happy tenants are more likely to renew.
Renewals cost less than re-leasing in terms of tenant improvements, leasing commissions and down time. High tenant satisfaction scores can easily translate into higher yields for building owners. We know that high levels of owner and tenant satisfaction are possible only with high levels of employee satisfaction. That's why we invest so much time and money in Prentiss Properties University, our in-house training organization. We believe it's important to immerse new managers in our corporate culture and systems so that they can participate in our growth.