Library staff and Board are openly accountable to the community. Procedures are designed and resources organized to provide maximum convenience and personalized service for the customer, while maintaining equity of access. All are cost effective and efficient. Staff is treated with respect and provided with a comfortable, adequately equipped working environment. Flexibility in scheduling provides maximum service at the busiest times while being as responsive as possible to individual needs.
Information is current, available on a timely basis and in a variety of formats.
High demand items, including programs, are supplied in sufficient quantity to prevent long waiting lists. Resources shall go beyond meeting expressed needs to provide opportunities for discovery and broadened cultural awareness. Technologies are up to date, but not cutting edge, and appropriate to the Library's mission. The Flat Rock Public Library collaborates with other community agencies, businesses and organizations to retain Flat Rock's heritage while improving its future. The library is operated and staffed by the City of Flat Rock.