It can be a real challenge to bring together a professional team of agents, particularly during these boom times. Here are firms that can help you broaden your efforts to locate ideal candidates for the positions you offer at your center. ET Don't believe the doomsayers who say that the Internet and speech recognition systems will put agents out of work.
Call centers are here to stay.
But you may face difficulties in your quest to find and keep staff at your center, given that you're competing with other businesses and call centers during a boom economy. Fortunately, with a wide range of call center staffing services to choose from, you can still afford to be selective when you recruit and hire agents. And you should be selective. Your call center is the voice of your company. What agents say on the phone or compose on-line reflects your entire business, which is why your goal is to find agents who represent your company well when they communicate with customers.