Information links should be used with caution to avoid an excessive number of links that are not serving a logical purpose or offering convenience of navigation. Agencies are encouraged to provide information links within a document that is long. This helps to prevent the user from wasting time scrolling through the document. The right to equitable access should be considered for groups of people not covered under ADA, such as non-English speaking people. Government organizations should address in standards and guidelines how electronic information will be provided in other formats, media, or languages when necessary to meet the needs of some citizens.
Information content includes content quality, usefulness and presentation.
Individual topics related to information content include general information about an agency and its electronic services, planning and implementation, customer service, cataloging and indexing, and conversion. Each content-related topic has its own chapter containing further information. Content' refers to the substance of information or materials. The quality and usefulness of information are critical to both the sender and receiver of electronic documents. For example, a person searching electronic information for job availability needs to know job location, salary, application procedures, and deadlines for applications.