Without that ability, any other self-improvement program, seminar, audiotape, videotape or book will be essentially useless. You will not change your behavior patterns unless you know how.
Assertive behavior solves problems, and it builds long-term trust and respect.
But it's never that simple. Doubts and misgivings start spinning inside your head. You feel this way because all too often confrontation happens on impulse. Part One discusses roadblocks to assertiveness, Part Two covers picking and planning your battles, and Part Three discusses preparing yourself for confrontation. You'll learn how to keep your cool under fire and demonstrate the attitude that ensures success.