Consumers can claim compensation from you if goods you manufacture or import are not of acceptable quality. You must ensure that repair facilities and spare parts are reasonably available for goods you manufacture or import. The Act also affects retail sales. If you sell goods to the public you may wish to visit our pages providing information to retailers . The Consumer Guarantees Act says that you must give the following guarantees for the goods you manufacture or import.
Goods are of acceptable quality.
Repair facilities and spare parts are reasonably available for a reasonable time. Goods are the same as any description you gave to the consumer. These guarantees are explained in more detail in the retailers section. Goods must comply with any express guarantee you give with the goods about their performance and the availability of spare parts or replacement goods. The Act makes you responsible for ensuring repair facilities and spare parts are available for the goods that you manufacture or import.