The airline business is complicated. Prices change not just every day, but every minute. Fares that were available 5 minutes ago are no longer available because the flight is now full. So the truth is, you have to search until you find a fare that you're happy with. The Orbitz search engine will be, I think, the best place to do that because it does a 100 percent search, including special deals, and has customer service as part of its business to support you as you travel.
Airlines manage e-mail in different ways.
But the Internet can certainly be used to sort out big problems from little problems, to track all problems, to make sure everybody gets a response and that the customer complaint is logged so that improvements can be made in the future. It simply shows which flights are best in terms of schedule or fare, and our search technology is clearly the best in the market. But Travelocity has a lot of customers, and most of its customers will remain loyal to it. Eventually, if your fingers are nimble, you'll be able to book from your wireless device. So far, the main source of complaint about Orbitz comes from companies with a vested interest, like future competitors.