A provider's performance is evaluated by the outcomes achieved. These outcomes must be meaningful for the people receiving the services. The system should offer incentives for achieving people-oriented outcomes. There is prudent use of tax dollars. We have an obligation to the taxpayers to administer programs efficiently to meet long-term care needs in an effective manner and to develop systems that will ultimately be affordable and sustainable by our society.
Consumers have choices and options and are empowered to make decisions.
We must ensure the products and services available for older Minnesotans are really what they want and need. Consumers will be empowered to make informed decisions. Consumers must have access to needed information about types, availability and quality of services. Information must be easy to obtain and understand. There is integration and coordination at the point of service.