The company developed prototype systems which are located in IRS walk-in centers. When he or she touches the year of interest, a list of all federal forms comes on screen. According to Gordon, the use of touchscreen technology is essential to the success of kiosks exposed to broadscale usage. Even a mouse will be taken. The touchscreen allows us to use the necessary computer technology while keeping the kiosk secure.
Ease of use is another factor leading to the use of touchscreens.