Question whether what each of us does is of value to the end user. Redefining our jobs is the easiest way of helping ourselves. There is a limited pot of money for general spending. We will improve our position on campus when we prove value to our users. I like to focus on what, not how.
Initiative is valued.
Every customer should see a smile every time. If you think you have a good idea I want to hear it. Just in time, not just in case. A job isn't completed when it's handed to another person or department, it's only completed when it's completed. We are a team.