Not only did this cost the company time and money, but also the owner of the goods was not pleased. Ineffective listening by both parties. In his haste, Mike didn't listen to all the information that Sam gave him, and Sam neglected to get accurate acknowledgment from Mike stating that he understood the instructions. Focus on the Caller Listening well is a skill that requires practice. Someone who listens well easily establishes rapport with others.
Good listeners attract others because they focus on the speaker completely.
They have a positive energy that makes you want to be in their company. They are effective in their jobs because, by listening and asking the appropriate questions, they know exactly what needs to be done and how to do it. To be effective when interacting over the telephone, hone your verbal skills and focus completely on what the speaker is saying. Listen closely to your intuition. The best example of this is to observe how blind people communicate.