I have seen managers at constant conflict but after a couple months there is a change and someone leaves. For instance, one manager works one day and provides guidance. The next day another manager provides different guidance. This has happened many times in my tenure, someone says one thing and someone else says another. Managers with similar personalities abide by rules that take away some of this conflict.
Managers are human, so they are all different.
Using influence techniques, motivation tools, and social skills can provide a great service to customers. They will learn to recognize conflict, chaos and dissimilarities between others. They will also learn how to make behavioral adjustments, so employees and other associates will work together to provide the best service. Harcourt Brace College. Orlando, Fl. 1993.