Items returned without an RMA will be refused and returned to sender. Damaged merchandise may be exchanged for a replacement item without a restocking fee. If you'd like to have the exchange shipped quicker, we can apply the ground cost toward any shipping method. We stand behind our merchandise and want to make it as easy and most convinient in the unlikely event. Restocking fees apply if returning damaged merchandise for cash credit.
Exchanges are exempt.
For internatinal orders, AquaDirect is not responsible for packages lost, damaged or seized by customs. Please inquire about insurance options and costs prior to placing an order.