Please register early. TOA Training Programs are very popular and often reach capacity before the registration deadline. Ombudsman 101 is a basic ombudsman training program. This program provides an introduction to the basic principles of organizational ombudsman practice with special emphasis on neutrality, confidentiality, listening as a neutral, conflict management, negotiation and setting up an office. This program is designed for anyone desiring to establish an ombudsman function, recently appointed ombuds, or anyone interesting in becoming an ombudsman.
Class size is limited.
Ombudsman 202 is a three day program open only to practicing ombuds. Set in today's corporate environment, participants deal with issues of downsizing, diversity, and threats to confidentiality. This program is offered only to practicing ombuds.