The client interviews were completed in September and October 1999. Relationships are key. A proactive approach to anticipating problems and their solutions is a trait architects value.
Good communication is essential to client satisfaction.
Follow up on uncompleted items is essential. The two architects specifically emphasized the value of early notification of potential project challenges. Following are excerpts of quotes and input from customers from the Project Experience summaries. We work on lots of projects with Abacus. We looked around and it became clear that the choice was Abacus.