Current Poinsett President Glenn Oxner is also a no-nonsense leader according to Arseneaux. Nothing gets put on the back burner with him, and as a result we have been able to make some pretty sweeping changes in response to our member survey. Arseneaux demonstrates the combined influence of his mentors when the subject turns to the staff of the Poinsett Club. Good employees are by far the club's most valuable asset, and I believe that you have to take care of them. Assistant Hank Samra, who came from Southern Hills in Tulsa, OK, is held up as an example.
Hank is a service specialist.
J.C. Rosemond was described as the club's resident name expert. According to his boss, Rosemond has been with the club for 35 years and can recall the monikers of people he hasn't seen for decades. Of the 1,850 members, I would bet he knows 1,800 of them, but it's not just that. J.C. knows their kids too. We moved him out into the dining room, and he is just doing a fabulous job.