It also involves arrangement of debt recovery. This unit applies to the contribution that individual operators can make to the management of established relationships with the customer. This unit applies to Call Centre operational staff who make outbound enquiries in relation to a specific marketing campaign conducted by a company. It may involve an enquiry or a sale of the particular product or service being offered. The team leaders play an important role in developing and maintaining positive relationships in internal and external environments so that both customers and the enterprise achieve planned outcomes.
Enterprises have systems unique to their environment.
This unit establishes basic competency in the use of computers generally. The call centre operative has a responsibility to resolve the complaint where possible to the satisfaction of the customer or to escalate the problem to specialist staff. This unit applies to processing of sales which commit the customer and the enterprise to achieve financial commitment. This unit applies to Call Centre operational staff who take enquiries in relation to a specific marketing campaign conducted by a company. It may involve an enquiry or a sale of the particular product or service being offered.