Category III includes applications that are used by only a handful of people. For each of these three categories, the level of support from the University, as well as the method of delivering the support, should be quite different. There are widespread needs across many disciplines for support of applications such as database management, statistical analysis, and programming. Relatively little central support is provided for researchers who need help in selecting among packages or in their use. Centers of expertise have grown up independently in many pockets of the University.
Duplication appears to detract from efficient use of resources.
Readily identifiable and universally available support is urgently needed. Providing assistance through centers and institutes which offer expertise in a specific area and offer that expertise broadly to all potential users is a proven approach at U.Va. The centers' services are not meant to be exclusive or restrictive. While these centers are located as close as possible to the majority of users, their resources are available to anyone in the University needing them. Applications such as these require expert staff to be used efficiently.