Whether you are a CIO in business or government, the mission is to support the business and improve its operations. Metrics is essential in the process. He believes the rapidly changing e-business environment requires it. It's also the reason Glotzbach is cautious of formal planning sessions. When sitting down to plan allocation, he achieves success through informality.
Informality is a better way to allocate capital because business is moving so fast.
Unlike Lorentz and Glotzbach, White does not have direct authority over his organization's IT budget. He's encouraged by a new, more tech-savvy administration taking office in January and believes, in time, all federal CIOs will have the authority and the ability to make the critical capital planning and investment decisions.