These machines may not be smart in the way scientists define the word. For a certain category of problems, the answer is yes. Since 1995, several exiles from Los Alamos National Lab have been building a consulting firm that applies bomb science to business affairs. Inside 1 to 1 When customers contact your call center or send an email asking for information, it's a sure bet they want an immediate response. HNC Software Inc., a developer of predictive software solutions, is helping companies do just that with its SelectResponse customer interaction software.
Electronic mail is the ideal medium for automated response systems.