We supply the products and we make the whole process as effortless as possible for them. While it is easy to get the first order, we don't think that we approach success until we achieve the 3rd and 4th order from a customer, at a minimum. To do that, we need to ensure that our outbound sales efforts are always efficient and productive. That's where the Telecorp call center automation products are so essential to our success. Donovan's 170-person call center operation is managed by a very small number of supervisors, deliberately.
Every account has a dedicated sales representative.
And we manage our time and efforts, dynamically, in real-time. That's what it takes to keep an aggressive sales operation moving fluidly and well. Donovan has upgraded his Telecorp software several times over the 10-year period in which it has been installed. The last upgrade occurred just before Y2K, and forced him to take a long, hard look at whether he wanted to stay with Telecorp or move to a competitive system. The Telecorp solution was scalable.