But there are some facts you need to know before you invest in a system that's right for you. First, your phone system needs the ability to play music to accommodate an on-hold production. If you're not sure your phone system can do this, check with your telecommunications supplier to see if yours supports this medium, or needs to be upgraded. If so, check out your local office supply and consumer electronics store first. If so, buy one, and take it home to see if it works before taking the next step of hiring a company to produce on-hold messages.
Longevity counts when it comes to after-sale servicing.
Companies that devote their resources solely to providing on-hold media are usually your best bet. Take the time to check them out. Talk price, and shop competitively. Keep in mind that costs can vary widely between companies, ranging from hundreds to thousands of dollars, and cost doesn't necessarily ensure quality. Beware of white elephants Avoid pressure to purchase expensive 'proprietary' playback equipment, gadgetry that will only play the productions that on-hold company offers.