Ideally, training programs should include hands on instruction at your workplace as well as formal instruction at the suppliers' location. It has been our experience that onsite training is particularly useful since it familiarizes the RMIS supplier with our work setting. This scenario allows the RMIS supplier to see our physical layout and provides a venue for them to meet our MIS personnel. Both experiences have proven valuable in the continuing servicing of our account. A RMIS provides the dynamic communication link into the world of accident statistics.
Communication is the driving force toward the full utilization of the system.
Experience tells us that needs are addressed when the user has meaningful dialogue with the service provider and when the service provider has the genuine interest and capability to respond. Don't sell yourself and your organization short by using price as the determining factor in the selection process. People skills that are nurtured from carefullistening and learning from the customer are instrumental components of a successful, satisfying business partnership.