Prepare detailed field service and customer contact reports on all customer calls, initiate and carry out necessary actions to resolve any open issues with the customer. Provide timely distribution of service and expense reports and maintain accurate files for all service related activities. Provide product performance advisory reports based on experience or customer feedback that will correct or enhance product design and function. Is responsible for maintaining physical accuracy of all inventories assigned. In addition, is responsible for ensuring Service Reports reflect proper inventory transactions.
Inventory includes all replacement parts, tools, and test equipment.
Assist Manufacturing and Product Development as required. These duties may consist of final assembly and test, calibration, field-testing of new products, modifications, or upgrades. Design and implement device drivers for Linux.