Customers who call into SouthTrust's Online Banking customer service representatives receive accurate, intelligent, and quick responses to their questions. In addition, this customer service division is responsible for all electronic mail communication received. Goals are set for each representative in terms of call response time, e-mail response time, and callback issues. These goals are constantly monitored and frequently increased based on performance and volume. SouthTrust Bank online banking customers can be assured that although they choose to bank online, the SouthTrust commitment to personal and professional service is always there.
Convenient technology is paired with personal attention.
During a recent visit to the SouthTrust Bank Online Banking call center, we talked with Monica Gardner, the Call Center Manager for Online Banking, to learn more about what her team does and how they have achieved top honors from the online banking community. Our primary role is to assist the financial needs of our customers using the communication method that works best for them. This includes providing support on any product or service offered through Online Banking. Additionally, we communicate with our customers through both phone and electronic mail contact. The customers decide which method works best for them , and we work with them accordingly.