Business and employee credentials should be posted in areas the customer just can t miss seeing. Business hours and location need to be convenient for customers. Signage needs to be readable and visible, otherwise customers may get frustrated and stop at the next available shop. A mission statement tells customers that you have a team focused on a common goal. Customer greetings are part of the image and should be friendly and professional.
Employees Hire only the best employees.
People who truly care about their work have a very important role in your success. Good employee benefit packages are essential to retaining employees. Ongoing education has to be available to employees. Without it, they will not thrive. A clean break area fosters a good feeling among employees.