Courtesy First is a mandatory training program for tenants who operate at the Nashville International Airport. During a training session, people learn new methods in which to better serve their customers. The correlation between good service and better business is emphasized. Employees realize that what is good for the customer is good for their business. Consequently, employees vastly improve their service to customers while boosting their tips or repeat business.
Continuous interaction is encouraged from the employees throughout the session.
Those who actively and appropriately contribute to the discussions receive prizes. In addition to these activities, the employees receive information providing them with knowledge that is vital to their livelihoods. At the end of the training session, employees are given Courtesy First key chains, pens, handbooks and newsletters. Employees are encouraged to keep the handbook and use it to store program information published weekly. The Courtesy First newsletter features happenings in Nashville, passenger statistics and other helpful information.