First and foremost, remember that they are there to serve you, so feel free to ask for advice and assistance . They can give you maps, directions, and suggestions on just about everything in the area. They can book planes, trains, car rentals. They are willing to try to locate the suitcase you left in a cab, arrange jeep expeditions, even help you get a marriage license. They can make dinner reservations and typically, with their contacts, get you a better table than you would get on your own.
Many concierges take pride in developing personalized itineraries for guests .
Most hotels position their concierge desks in the front of the lobby, but in some smaller hotels you won't find a concierge desk. That doesn't mean there are no concierge services. So if you don't see a desk, feel free to ask the nearest staffer for help. It's important to know that while concierges are more than happy to take care of your requests, difficult arrangements, or those requested on short notice, are going to cost . Yes, they may be able to get you last-minute tickets to the hot new play, but they'll probably have to go through a ticket reseller, and that doesn't come cheap.