The program detailed procedures and resources that would help GM retailers meet customer expectations and operate profitably. When you deal in either printed or diskette media, material has a tendency to become obsolete very quickly. The real value of working with a Web site database is that revisions can be made to a single source, in a timely manner, without having to reprint or reissue new materials to thousands of people who then have to maintain individual information libraries.
Every user has access to the same updated material, all the time.
Dramatically reduce training costs GM was spending a great deal of money on the production, duplication, and distribution of the paper-based materials. Deliver information on demand, when and as needed. GM was concerned about duplication of effort and about multiple versions of the same information remaining in circulation. An online site assists GM in managing multiple versions of the same information. If people had confidence that the ROS Web site consistently offered the most current information, it could easily become the standard reference tool for the corporation.