For example, a person searching electronic information for job availability needs to know job location, salary, application procedures, and deadlines for applications. The employment information would be of high quality if it provided the breadth and depth of detail needed by the job seeker. However, if the relevant information was not presented in a clear and meaningful way, even high quality information would not be of value. In either case, the information provider would not be providing a useful service. The organization and presentation of the content also play a role in determining quality and usefulness.
Information is useless if it is lost within a lengthy, cumbersome document.
Electronic media offer unique opportunities to provide content in new ways. Taking advantage of these opportunities can greatly improve services through improved access and more timely and meaningful information. User feedback instructions. Information about public services should be selected and organized based on the agency's mission and user needs and interests. Legal References 15.