Authorized users need access only one system for all information. When an employee has a disabling event, the employee, relative or employer calls a toll-free number to file a claim. The Customer Information Representative then enters the information into our centralized claim system. For integrated accounts with workers' compensation component, a First Report of Injury is completed at the end of the call. Claim data is electronically transmitted to the claim team.
Intake data is fed into the claim payment system.
The Case Manager begins the case management process concurrently, usually calling the claimant within 72 hours or less of the claim being reported. For employees, this means improved access to needed services and benefit information, and a greater appreciation of their disability benefits. For employers, it means less involvement, saving valuable resource time. First day employee was absent from work Doctor's name, address, and phone number First date of treatment by doctor and next scheduled appointment with doctor Benefits of Telephonic Claim Reporting Telephonic Claim Reporting allows early claim notification and easy access to services for claimants. It offers an opportunity to explain the disability claim process including return to work planning and expectations, and builds trust on the part of the claimant early in the process.