Inappropriate ways that people choose to handle conflicts can lead to violence. Children do not inherently know how to manage conflicts. Children tend to be egocentric and this complicates how they perceive conflict situations. Therefore, in order for students to learn to manage conflicts, they must be taught how to do this and then be allowed the opportunity to practice what they have learned so that appropriate conflict management becomes a part of who they are. When a conflict arises, it is important to get all the facts before making any assumptions about the cause of the conflict.
Many conflicts escalate because the persons involved jumped to conclusions.
In order to be fair to all involved, getting the facts is the initial step in working toward a solution. Getting the facts involves asking questions to find out exactly what happened to begin the conflict. Students should be taught how to ask questions in a non-accusing manner. Many times a problem or conflict can be diverted by simply getting the facts first. Anger is a normal emotion when conflicts occur.