If my bank really values my custom, they had better provide me with a great deal more advice and proof that their service is indeed of value. I want my bank to help me make money, not buy more of their services. I want financial advice that is of benefit to me and if I am provided with that, I am happy to remain loyal to the bank. Banks that ignore this will bleed market share slowly and steadily and most deservedly. Egghead, closing last 80 retail stores, eliminating about 800 of 1,000 employees o to shift to Internet sales.
Eggheads decision is just the tip of the iceberg.
It is more likely that traditional business's will extend their service through interactive retail sites. Andersen Consulting IN THE UK Web commerce is no longer about experimenting and pioneering. AoL and MSN will need to search out new distribution modes such as cable and satellite delivery. Rapid growth in the States will mirror what we can expect in Europe but there is at least a couple year lag between the two. Search engines are offering more and more content, email, and will also move into the online access.