The Direct Loan On-line Exit Counseling Session provides information to help borrowers understand interest rate calculations, payment methods, and deferment and forbearance options.
Borrowers can also update address information and select a repayment plan.
The PIN is a personal identifier that lets borrowers access personal information on other U.S. Department of Education web sites as well. We have preselected approximately 600,000 borrowers who may be eligible to participate in Exit Counseling and have mailed them a PIN and letter explaining its use. We selected all borrowers who are currently in school and will, according to our records, be leaving school within the next year. We have attached a copy of this letter for your reference. In the letter to students we stated that schools would provide specific information on the preferred method of completing the Exit Counseling session.