Biennial customer perception survey, focus groups, and informal liaison. Customer perception survey deals with all customers including the research community. No No Yes-Formula used for the acquisitions budget. Only if the library costs were listed in the submission. No No Formulas change often.
Library receives funds from earned income and from international student fees.
University of Wollongong Will do so this year. Yes Focus groups were held with research users as part of the quality program. No Treated apart from the Library budget. Research support comes from University operating funds allocation to the Library and from an allocation from research infra- structure block grant. Each heading was developed from many comments and long discussion during the workshop.