If you are worried about trade secrets, then give copies of shipping products to employees. Employees Are Everything I believe employees are the primary assets of any company based upon creation, innovation, quality, or service. Of course, that means I consider employees the key assets of any corporation. The value of employees increases with the amount of specialized knowledge they possess. Technology firms often possess some of the most valuable employees in the world.
Employees treat customers only as they are treated by their employer.
If you have disgruntled or poorly prepared employees, it reflects upon the entire corporation. Extreme Example I admit a fast food chain can tap a large enough pool of workers that worker relations are not a top priority. Also, these workers are not likely to possess proprietary knowledge or specialized skills. Still, how those workers interact with clients leaves an impression affecting the entire chain. I know there are businesses I do not frequent after experiencing poor service.