Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements Closeouts, custom orders or demo items are not returnable either domestically or internationally. Return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition.
All products carry a full manufacturer's warranty.
TGW will do everything possible to assist you in taking care of your particular situation. It could mean that it is not a normally stocked item and it will be ordered on your behalf. It could mean that it is a normally stocked item but manufacturer is temporarily out of stock or the item is back-ordered by the manufacturer. We will get back with you promptly. Because of increased Internet fraud, we are requiring proof of card ownership for ALL NEW orders outside the United States.