Therefore, service managers must be cautious when they send or receive messages with others. The service manager must also listen openly to what the customer is saying. Service managers must remember that actions sometimes speak louder than words. Miscommunication in any organization can be costly, stressful, and time-consuming, and can create very difficult problems. Thinkers are organized, structured, and have all the facts before taking actions.
Feelers are emotional, adventurous, and their decisions are based upon their feelings.
Finally, the last major and most important communication barrier is listening. Good listen habits are vital to good communication within an organization. Service managers must listen for understanding to show others that they really care about them and what they are saying. It is an active process that requires good eye contact, alert body posture, and the use of frequent verbal encouragements. Active listening begins with one's willingness to listen.