Based on the volume of e-mails received it is evident that people want a personal response to their career inquiries and Virginia VIEW takes the time to respond to each question in a fast and courteous manner. In the next few months, Virginia VIEW will implement a customer satisfaction survey that can be accessed from the Virginia VIEW web site. Surveys will also be sent to all customers requesting information via the web or regular mail. This survey will allow users to evaluate the services provided by the Career Information Line Specialists after receiving the information. Currently a quick survey is taken over the telephone by the Career Information Specialists to ascertain if the service has been helpful.
Callers are overwhelmingly satisfied with the services and information provided.
However this expanded survey will determine if in fact the information was helpful in helping the customer find a job or make some type of career related decision. Another prolific quarter for the Career Information Line. A combined total of 605 questions were received via the Internet and telephone. It is an ongoing project of the Career Information Line to connect the two services, the phone and Internet, to provide fast and accurate career information. The Career Information Specialists rely almost exclusively on electronic information to answer questions posted on the VIEW website.