Several years ago, I read an article that stated that as we entered the industrial age, facts, figures and speed became important. The age of sealing a business deal with a handshake went away and true client care disappeared. Today, a new business cycle has begun.
Business is once more becoming personal.
Workers want to be recognized as part of the team. Customers are more educated. They want to be served. The product is important. But today you rarely find pride in workmanship, or an enjoyable process in reaching your goals.