You will also be required to manage customer feedback and complaints as well as make the necessary rectification. You should possess at least GCE 'A' levels with minimum 2 years' customer service experience. You must have excellent interpersonal and communication skills, an excellent voice and a pleasant personality. You should also possess a high level of initiative and drive, as well as be a good team player. Call centre experience will be advantageous.
Fresh graduates are also welcome to apply.
You will join a specialized team of Customer Service Executives in the execution of customer retention activities. Main responsibilities include the retention of customers and promoting customer loyalty through the provision of personalized service. You should possess at least GCE 'A' levels with minimum 2 years' sales or customer service experience. To succeed in this role, you should be a result oriented individual with a high level of initiative and drive. You should also have a pleasant personality and possess excellent communication skills.