They are trained in the process of feeling that emotion in a real and true manner. Therefore we believe them. Basic to our exciting first course are two uses of non-verbal energy. You can have the most wonderful company in the world and be representing the most marvelous product. You can be sincere and full of integrity.
High visibility is critical to successful performance.
Performance energy is also the base dynamic of leadership and the energy level of peak performance. The non-verbal language is the most powerful language we have. The verbal language merely enhances and colors it. Because an audience, be it one or five thousand, hears only seven percent of what you say. An all important ninety percent of an audience's impression of you is formed by how well you speak the non-verbal language.