Given what I have seen and experienced, I would tend to believe this is absolutely true. I have seen more offices in disarray than ever before. Poor charting, poor scheduling systems, and poor financial management are running rampant throughout the medical community and it seems that matters are getting worse. As you already know, today we live in a litigious environment. Our only protection from those hungry lawyers is more accurate and complete medical records.
Malpractice insurance continues to rise.
What ends up happening is sad. You end up defending yourself before a judge and jury and if your records are sloppy, incomplete, and illegible, you are defeated - both financially and emotionally. If you are thinking your malpractice insurance should cover it, I have bad news for you. Judgements today are exceeding your malpractice insurance coverage. It could happen to you twice this year.