She wanted to mediate the dispute, but Randy was set on winning. Unfortunately he lost his job. It was a position that required all of his attention. He missed two important deadlines because his mind was focused on the past. Current attitudes and systems of conflict resolution foster conflict.
Conflict is very expensive.
As you reflect on your situation, think about the different actions and results you might have had if you had taken a different tack. The book is a selection of the Executive Book Club and was nominated as a top ten business book for 1998.