Through the latest Computer Telephony Integration technology it is now possible to connect to a call centre on the World Wide Web. A user browsing an Internet site for information can press a button and thereby request a call-back from the call centre agent. Products presented on the home page can be discussed and the user can order the products directly over the telephone or the Internet. Customer interaction through the web and the telephone are no longer separated, and personalised service to your customers is now possible even on the Internet. Emails and fax messages can be forwarded to any extension and the PC can even read emails through the latest Text to Speech technology.
Information is no longer dependent on any transport media or location.