The communication media of electronic mail and mailing lists are becoming as commonplace in the office as the telephone and newspapers. E-mail can be personal when addressed to only a single person or to a small group of people. It can also be used for group communications, when a message is addressed to an alias. Over 30 million people may be reached throughout the world via this communications media today, and that total is increasing exponentially.
Many businesses use e-mail as their most basic communications technique.
While not necessarily a replacement for other communications methods, it is a proven and flexible system that can improve communication between people.