Any account not brought current within a week of email notice or exceeding this time frame in any way is subject to suspension. Service fees will accrue during any period of suspension. No bills or invoices will be sent by regular mail. Invoices for those customers who pay by check will be sent via email 1-2 weeks before payment is due. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies ROTD in writing of a request for termination of services.
All payments are in U.S. currency.
All fees paid in advance of cancellation will be prorated and paid by ROTD if ROTD institutes its right of cancellation. If cancellation is caused by customers violation of these policies, then no refund is due. Customers can cancel service any time and be refunded any amount exceeding the prepayment of the current month. The customer is responsible for all money owed on the account from the time it was established to the time that the customer receives confirmation by email that their cancellation request by letter, fax or via online form, has been received and processed. Due to security concerns, account cancellations ARE NOT accepted via email or by telephone.