Review the written submissions and examine any potential needs that may not be clearly defined within the multiply choice section of the questionnaire. Compare the feedback received from the survey to actual department performance and customer satisfaction. This will determine specific issues such as employee satisfaction as it directly relates to customer satisfaction, business volumes, product quality, etc. In addition, any inconsistencies will be highlighted. A plan should be developed to provide for management to convey survey results to the employees Develop a process to assist management and staff in identifying issues, with the goal of bringing positive change to the organization.
Management can implement departmental action plans with a process that outlines action dates.
Survey results will assist management in determining the effectiveness of their management efforts and assist in highlighting areas of need, such as communication or leadership areas, which provides a path to future management training. There should be a follow up after, conducting this survey to determine improvements for the next survey. The success of the survey in improving the organization and promoting better employee relations will largely be determined in the results of the next survey. For actions to be effective, management must play an active roll in the implementation of each department's action plan. Senior management should take a strong position on the feedback and action planning meetings.