There was an imminent danger of losing the ISO 9002 certification because the products manufactured did not meet the standards, but most importantly, there was the possibility of losing very important customers. Therefore, rigorous quality procedures were enforced, in order to meet the quality standards and to gain customer trust. Firms have adopted certificates of quality to assure their customers that the manufactured products are meeting the standard requirements. However, this does not happen all the time. Sometimes companies choose to overlook some quality aspects in order to increase their profits.
Improvisations are always the key.
This represents a potentially high danger for the people involved in the production process, for the customers, and for the environment as well. Improvisations have been the case at Solectron, too. However, there were no specifications for the use of that component, and many tests had to be performed in order to determine the functionality of the product, which led to extreme usage of energy, labor, and equipment. For the moment, positive results were obtained and the production did not stop. After having shipped the finished goods, the client denied them because several parameters of the new components did not correspond with customer specifications.