They appreciate it when you have a good attitude. They appreciate it when you keep the rules. Every day when we walk in the door we don't feel great. You've got to do it. Attitude is everything.
Great service is a way of life.
The first person who talks to or sees a customer must say hello to the customer. Let them know you know they're there. They have to hear a smile in our voice when we answer the phone. Get your people to remember names. People go in there dozens of times and you don't know their name.