We have virtually zero turnover at the agency. The Rollins Agency offers opportunity compensation throughout the entire agency. The service people are considered risk managers, with personal risk managers, commercial risk managers and major risk managers. They have administrative assistants who are risk managers in training. This provides every employee with a definite career path.
Employees actually stand up at the breakfast and thank other employees for their help.
Testimonial letters are hung up throughout the agency. If Mark or I hear from a client about something a risk manager has done for them, we share that with everyone. We try our best to make this a fun place to work. We have a company picnic once a year and an employee recognition dinner in the fall. People really do seem to like working here.