A happy employee makes a happy customer. A happy customer buys more and comes back more often. Focus first on the internal customer and your guest service will dramatically improve while your turnover significantly decreases. It takes just as much time and money to do it wrong as it does to do it right. If you become even half as excited as I am about the potential for your team, then you will have the motivation you need to join me on this exciting quest for high motivation in the workplace.
Enthusiasm is contagious.
We all want to make a difference, to create magic moments in the lives of our customers and employees. I will show you how you can make a difference. My goal is to get you so excited, you can't wait to try this out because you know you are going to be awesome. One of my clients calls younger workers hummingbirds because they flutter from job to job. While it's difficult to get Generation X workers to stay put, it's not impossible.