The Volunteer Organization is under the aegis of the Director of the Museum. The Coordinator of Volunteers heads the self-governing organization and reports to the Director of the Museum. The appointment of the Coordinator of Volunteers is approved by the Director of the Museum. The Administrative Assistant assists the Coordinator of Volunteers in the administrative and clerical responsibilities of the office, works with the volunteer leadership, serves as liaison to the Education Committee, and works with the Museum staff, both curatorial and administrative. Each volunteer program has its own chairperson, who heads a working committee that ensures the smooth operation of the program in conjunction with the Coordinator and the Museum staff.
Chairpersons serve for a two-year term, renewable by consent of members of the particular program.
Chairpersons report to the Coordinator. The Education Committee serves a two-year term. The chairperson reports to the Coordinator of Volunteers. Program chairpersons and volunteers assigned to specific projects are invited to attend the Education Committee as the need arises. Ombudsman The Ombudsman is the coordinator of the Museum's Visitor Service, whose duties are to investigate complaints, report findings, and mediate fair solutions.