They had to be durable, efficient and safe. Now we have agreements and contracts to source these mobile service units for the dealers. We work with the dealers to determine their needs and then we have the truck built and delivered. It's a turn-key system. It's not just dealers and tech staff who need to adapt to mobile service.
Farmers do, too.
A customer needs to be on the ball. Other advantages of field repairs over shop fixes is the ability to make sure a repair is done properly. This is hard to do at the shop. Kent Lynch is a tractor service engineer for Cat. Some customers always want to do their own maintenance.