Relieved of these burdens, workers are more productive and recognize an improvement in their ability to sell to and support customers as well as design and develop new products. The result is a direct impact on profitability. Many organizations are deploying a suite of related applications, based on a common technology, to automate internal operations.
Information systems are too complex for the average end-user to fully understand and maintain.
Automated IT help desks serve a valuable role by answering questions users may have with regards to using a new or complicated software application and resolving the problems that arise when a particular hardware, software or networking component fails to function properly. Facilities management and equipment allocation. Organizations spend an enormous amount of time and money managing their physical plant, maintaining supplies and ensuring that employees have the equipment they need to perform their jobs. Service level agreement tracking. Organizations need to know whether their equipment is under service contract and what are the terms and conditions of those contracts.