But if a form is difficult to understand, the information it provides can be not only unreliable, but dangerous. Taking time to write forms that are clear and easy to read is a worthwhile endeavor. The doctor will see you soon. The patient takes the clipboard, glances at the form, and then looks back at the receptionist. But she has moved on to something else and doesn't see the patient's hesitation.
Forms can be an efficient way to gather information.
They can also be intimidating. A form asks people to supply information or consent that can have serious, long-term implications for their health, finances, or privacy. But a patient may not have the necessary skills to fill out the form correctly. According to the 1992 National Adult Literacy Survey, nearly one out of every two adults in the U.S. has at least some deficiency when it comes to handling text or completing computational tasks that are necessary for daily living. And problems with literacy are even more acute and widespread among seniors.