Check out the Help Desk Phone Log Database free for clients. Each client environment is unique however, we have learned that there are three distinct steps to improve the service and support to most helpdesk teams. Each of these steps requires a unique approach. Delivery of helpdesk services to end-users.
Delivery is the easiest item to identify and yet perhaps the most difficult to change.
This phase of our project focuses on changing the way your helpdesk staff provides support to users, not just right after the class, but long term. Improving product expertise amongst the team. Given the number of applications being supported at most law firms, we recommend that firms move to a Product Expert approach for providing top quality support on all applications. Team members are divided into groups and their skills supplemented according to the products for which they are responsible. We work with the firm to determine how the applications can best be divided amongst the team members.