We have gathered an impressive team of contributing writers and assembled a wide variety of works. We begin with a discussion of the overall policy context and the measurement requirements post-acute organizations must meet. We examine the implications of HCFA policy and reimbursement changes in Chapter 1. The stringent new standards and increasing expectations of accrediting bodies and managed care customers are explored in Chapter 2. . . In each case, we discuss current challenges and opportunities and practical guidelines regarding methodologies and tools.
Health care has to look at total care of the patient.
Reg Warren, PhD, quoted in -Washam, chapter 3 Chapter 6 discusses some of the recent developments and challenges faced by pioneering research and provider organizations in attempting to risk adjust outcomes measurement for home healthcare, rehabilitation and skilled nursing. To have a risk adjustment system that is sensibly related is quite difficult. In Chapter 7 we focus on the strategic importance of patient satisfaction measurement to your business. Our authors discuss the rules of the road for a sound patient satisfaction program, provide practical tips on the use of qualitative and quantitative measurement tools, and give examples of how to perform a business analysis of your results. A patient satisfaction program should not be viewed by management as . . .