Facilities in the South and West have rescheduled outdoor pool classes and the rush is on to fill vacant instructor spots and create classes to fill everyone's particular needs and schedules. No matter where you live, in Spring and Summer pools are just busier. As a facility owner or director your goal is to please everyone.
Customer service is the name of the game.
You may be asked to run classes back to back and have to deal with more crowded locker rooms, not to mention a more crowded pool. You may be asked to add an earlier class or a later class and take some more open pool time away from recreation and lap swimmers just when those clients are beginning to multiply. There are always at least 10 messages on your voice mail and a line of people waiting to see you. It is difficult to cover a class or time you are not accustomed to because your schedule is already full. Your greatest challenge is how to avoid burnout and over use injuries.