Administrators can also configure groups of users with the same parameters for ease of management. Granular User Rights. Administrators have the option to define individual user or group access rights. Users may be limited to local number access, toll-free access, international access, or they may be granted any combination of these rights. Administrators only are authorized to gain access to the VPN through local dial.
Engineers have local and toll-free while executives have all forms of access.
Customer administrators are given secure access to XO's user admin tools. Customers access the tools via a Web-based interface with SSL security. XO maintains a customer help desk, available on a 24x7 basis. Support options include 2nd level support only, in which XO's experts back up customer help-desk personnel, or 1st level support, in which XO's help desk answers trouble calls directly from remote users. Service Level Guarantees that include 95 percent connection success and initial connect speeds of 46Kbps.