If we are not doing well in some areas, we need to know that too. Iowans will be asked to report on the quality of services they receive from state agencies and their experiences with state employees. We have good people who make every effort to provide quality products and services. The survey is part of Governor Vilsack and Lt. Governor Sally Pederson's plan to reconnect Iowans with state government and make it more accountable.
Individual responses are confidential.
State employees will receive a second questionnaire asking their opinion about the services they deliver. Examples from the survey follow. The product or service was delivered quickly. The individual who provided the product or service was courteous and polite. State government uses the money it receives wisely.