We humans have a funny habit of not telling each other what we want and then resenting it when our unspoken needs are not met. You cannot think of the response that you are going to give and simultaneously listen when someone is speaking. The brain is simply incapable of performing those two functions at the same time. The best reason to listen to someone is because they are talking. Honesty is the cornerstone of effective communication.
Employees are either investments or overhead.
In your communication with others, make sure you convey their value to you and the organization. Be positive in your dealings with others. We need recognition more than we like to admit. These are good thoughts, and we'd do well to act on them every day.