Quality-improvement staff tend to focus on areas of operation requiring improvement. This is helpful, but still skewed by the situation of internal staffing. A Statewide Approach to Measuring Consumer Outcomes in Ohio's Publicly Supported Community Mental Health System. A recommended advocacy strategy Numerous research studies have verified the validity and usefulness of patient-satisfaction measures in assessing the efficacy of clinical care. The creation of an independent, third-party monitoring team of family members and consumers to assess the dissatisfaction enrollees have with their health plan.
Immediate response is crucial.
NAMI has more than 1,200 state and local affiliates in all 50 states, the District of Columbia, Puerto Rico, American Samoa, and Canada.