They understand and meet the requirements of the contract, and follow instructions that are reasonable and lawful, and within their capability and training. They provide access to information when required by law or to assist other employees in their duties. They do not misuse information obtained at work either for financial reward or gain, or for taking advantage of another person. They only access information for which they are authorised. Benefits or gifts are refused and conflicts of interest are disclosed.
Employees provide additional clarification willingly and courteously when requested to do so.
Employees are truthful in their accountability and notify their supervisor immediately when an error or discrepancy is evident. The supervisor shall determine an appropriate response, in agreement with the customer if necessary, and communicate the resolution to the employee for progress.