I think of these as snapshots of change. One picture that comes to mind is that of Andy Thompson, a young agent from Parker City, Indiana. In this snapshot we see him using the hand-held Palm Pilot electronic organizer to help manage scheduling, client and prospect information. But this picture goes well beyond a Web site to a paperless, t-filed approach to doing business. Chuck has a clear view of what technology can do for him and his agency.
Machines do rote functions well.
I want my people to think. In this case, technology serves to make her job easier through the automation of small business qualification and premium calculation. Atlantic Mutual has created a new virtual back-office model that changes the underwriting process from sequential to collaborative. The result is a process that is faster and more cost-effective for everyone. Chubb has introduced its extranet, which allows agents online access to policy, billing and claims information.