The Communication Workers Union has 300,000 members with one third in telecom and IT companies - and many, many thousands in call centres. The CWU is the lead union in campaigns for improvements in call centres. The CWU believes in working together with staff and employers to help create good working conditions and excellent industrial relations. By joining the CWU, you can help to achieve these objectives. Each person counts our collective strength vastly outweighs that of each individual.
Good employers like to work with good trade unions.
Because we can jointly identify issues and find amicable solutions before they become problems. By working together we can improve our workplace and help our members and employers achieve good standards for customers, clients and staff. Last year our Legal Department recovered more than 39 million in compensation for our members. All members are entitled to free initial legal advice, on any matter, from one of our locally employed firms of solicitors. We also have a range of services available to members, from insurance discounts to cheaper electrical goods.