Training and Consulting Real live help is at least as important in selling new processes as is providing on-line help. These sessions were attended primarily by administrative and other support personnel who will play a large role in implementing the requirement to convert certain documents to PDF for storage and retrieval. We began the first round of demonstrations the week we rolled out the electronic CPPR process to the Lab. The second phase of training was a brief tutorial on how to use Adobe Acrobat to create PDF files. Tomorrow and Beyond Early indications show that people are using the electronic CPPR form.
Feedback indicates that they re even liking it.
Bios Jeanne Dole, ORNL Publishing Services Group leader, has over 15 years experience in technical publications. Jeanne is a member of the ORNL Leadership Consortium. She became a Certified Manager in 1995 and has been elected Associate Fellow in the Society for Technical Communication. She holds an M.A. in English. Dave Hamrin is the technical information officer and the classification officer for the Oak Ridge National Laboratory.