This page researched and written by Ilene Hoffman Live chat on a web site enables users to talk to each other immediately. This is a great incentive for people to stay onsite, but can present a plethora of other little glitches. Not all users like live chat, but those who do will spend hours online once they find people who have common interests and experiences.
Glitches often can occur for the site owners though.
Other little problems include inappropriate nick names, people selling items in your room, or folks who discover how to push others off the server. Rules for your chat room must be clear, and agreed to by all participants, which also reduces some of the potential problems. Moderating a chat also reduces the problems, but this means that a staff person must be active in the room. Volunteers can often be found to act as moderators, but they need to be trained in what to do when problems arise, how to answer questions about your site, and probably how to use the Internet in general. Customizable Internet messaging system.