Over the past 15 years it has been my privilege to consult with many dozens of travel and non-travel companies on a range of strategic, technological, and operational subjects. Business Strategy Optimizing the use of available resources to create, protect, and enhance a business advantage. Defining products and services, and identifying leading-edge customer services and products. Technology Strategy Taking advantage of changes in technology, software, and hardware to deliver effective customer service, enhanced MIS, and sustainable business and service advantages. How The Internet can realistically benefit travel suppliers and distributors, what actions should be taken now, and how fact is separated from fantasy in this area.
Many businesses operate below their real capacity.
What structural, management, technological, or procedural changes can and should be made now to deliver superior financial results and sustainable competitive advantage. Service Optimization Delivering what the customer truly wants to buy is key to any service-intense business. How are business assets and expertise best organized to meet customer needs, what the market is really saying, and what competitive position is best adopted. What lines of business make sense, in travel including commercial, leisure, incentive, or tour, and how must the business be positioned and organized to take advantage of available opportunities. In any business the opportunity to acquire others or be acquired is inevitable.