Four-legged customers and raging bacteria haven't much regard for the clock or rigid attitudes. The Westbrook, ME-based company is a world leader in providing diagnostic, detection and information products to the animal health industry, as well as quality assurance products and services to the dairy and water industries. So does on-call guidance for the veterinarian uncertain about how to use a specialized instrument on a distressed animal just arrived in his office. Three staffers are veterinarians, and all have scientific backgrounds. These are support staff who might be called by someone concerned with the state of health of an animal that might be in front of them, using instruments in emergency situations.
Important backup is provided by the instrument repair center.
Nowadays, four employees and a manager handle order processing and sales. In Spain, the order taker spoke Spanish, that's all. Inventory management is also a challenge, since the market can fluctuate widely but products are often needed yesterday in an animal or public health emergency. If we get an order by 3 in the afternoon, we pack the shipment that day and most of the time it is delivered by the next day. We're fairly specialized.