That definitely is changing, according to Matt Hulcher. You have to provide a solution for that entire operation. If you focus just on doing something for insurance agencies, you've missed the big picture. One of the individuals within the Delphi organization charged with focusing on the big picture is Greg Gamp, vice president of business development. Gamp says Delphi will continue to focus on data transfer as a critical element in the distribution process.
Interface now includes service vendors.
We're saying an agency has to be able to transfer every piece of information necessary for a carrier to make an underwriting decision and issue a policy. Today, however, particularly in the commercial lines area, a considerable amount of manual processing is still required. The right hand side would be twice as long as the left. Delphi's goal, he explains, is to eliminate the right side column altogether with its common Delphi framework. Delphi moving away from the model that requires a vendor to develop an agency management system which is then sold to individual agencies.