I mean this is completely clueless blathering. Because Apple changed their tech support policy. Hey, I agree with the old fart. He does have single semi-valid point in the article. I think it was a boneheaded move.
All companies do stupid things.
Many unhappy Mac users went to court and Apple had to settle the resulting class-action suit. Early this year, Apple finally agreed to resume free support for Performa users. It also agreed to refund any charges Apple had extracted from Performa customers. Ahhh, sensationalism sells. I'm curious how many Mac users actually went to court for that sue.