Ticket Agents Ticket Agents Ticket agents help people travel by selling airline tickets and reserving rooms and cars. Reservation agents are a type of ticket agent. They usually work in large central offices where they answer telephone calls and make reservations. Agents provide callers with information about the cost of tickets or a room. They also help airline travelers plan their route and their departure times.
Agents use computer terminals so they can make, change, or cancel reservations.
After a ticket is purchased, agents arrange for it to be sent to the traveler. Reservation agents mainly work for airlines, large hotel chains, and car rental agencies. Some ticket agents sell tickets in airports, train stations, and bus stations. In addition to selling tickets, these agents answer questions and may check baggage. They may also look at passports and visas, check passenger seating, and check in animals.