For a more comprehensive explanation of IBM, Lotus and Tivoli's support offerings, please see the overview page of the IBM Software Support Handbook. Telephone numbers for countries outside North America are also available. If you are a licensed customer and wish to purchase support, you may contact IBM or your IBM authorized business partner. Telephone numbers for countries outside North America are also available. Support Line is the service offering through which IBM delivers electronic support for installation, usage, and code-related questions.
Electronic support is also available through Passport Advantage's on-line incident report page.
Solution developers can also receive on-line help through the PartnerWorld for Developers . The kind of hardware and software you are using What happened and what you were doing when the problem occurred Whether you tried to solve the problem, and how The exact wording of any messages displayed After you have reported a problem to IBM support using any of the methods above, especially by phone, you may want to provide relevant logs, traces or files. You may zip logs and text files together for ease of transfer. Call IBM Support back and ask that it be noted in your problem record that files are available on the testcase ftp server. Give the path to the files.