Where people contact us to say we have not provided a satisfactory service, we treat this as a complaint and take it very seriously. A friend or relative can act on your behalf if you so wish. You can either telephone or call in.
Information is also available on the website.
The Council will not generally deal with anonymous complaints, but you can be assured of confidentiality where this is appropriate or requested. All complaints are usually responded to in writing. You should normally get a reply in 10 working days. If the complaint takes longer than usual to deal with because of its gravity or complexity, the investigating officer will keep in touch with you to let you know what is happening. If, after having your complaint investigated, you are still not satisfied, you can contact the Chief Officer of the Department concerned, who will carry out a review in conjunction with the Chief Executive.