Beyond Access by Denham Grey Sharing knowledge is one of the first cultural roadblocks we run into when implementing a KM project or program. I believe the intranet solves only part of the knowledge sharing quandary. Real sharing implies opportunity for feedback, acceptance of critique, willingness to engage in deep dialog, and the expectation of reciprocity. Sharing requires a level of trust. It is a two way process and forms an integral part of relationship building.
Knowledge sharing means a commitment to inform, translate and educate interested colleagues.
It is an active listening and learning process, not a technology- driven panacea. The key to sharing is helping the other party appreciate your context, which is difficult unless the context can be constrained. For example, within a community of practice, there may be agreement on a common language, or there may be sufficient context accumulated in the form of common experience and learning. Information sharing is not only about the technical aspects of work. Tasks, vision, values, goals, contacts, support, feelings, opinions, problems and questions are all part of the sharing experience.