Designing a Community Information Infrastructure Summary Community service information supports individuals, service providers, planners, government or the community to meet needs, solve problems or achieve goals.
Information needs increase as services evolve into a system.
Now, most health and social service information systems serve separate organizations or specialized areas. Control of information is perceived as critical for success or survival. Although most recognize that collaborating on information systems would be beneficial, concern about control impedes progress. Service providers need a framework for understanding the different types of information and where opportunities for collaboration exist. The first tier, Access, describes programs and services information that fills the gap between the individual with an issue and the service which may address that issue.