We strongly recommend that you do not pre-sell titles before placing orders because of inventory fluctuations. If books have not arrived 10 working days before your need-by date, call Vicki Congdon. Be sure to have your purchase order or the date of your order available. Unsold books should be returned along with a packing slip indicating the organization's name and account number. Books not returned immediately after the author appearance must be paid for within the 30 day billing cycle.
All books are returnable provided they are in good condition.
Signed books are returnable provided they are not dated or personalized. If you return books via the U. S. Postal Service, please insure them so that you have a receipt. Because of delays in paperwork, credit memos and corrected invoices can take some time. If you would like to speed the process, it is a good idea to figure the correct amount you feel you owe and pay your invoice based on those figures. Also, if you have been given an incorrect discount, please contact Customer Service.