Number of requests and time taken to fulfill them. Cost of locating or reproducing a lost document. Improving customer service levels, providing public more information, avoiding costs for storing paper documents, relieving records storage problems. Take pictures, where appropriate, to illustrate the issue. Calculate the time and cost, including benefits.
Files are out of order because of a poorly designed classification system.
You are forced to store records in inconvenient and inappropriate locations. Prepare a presentation. If you are not confident about your speaking skills, team up with a consultant, vendor or colleague. Form a task force or subcommittee to explore the issues and propose solutions. Celebrate the anniversary of an important ordinance or law in your city by making a special display and serving refreshments.