IRS gives inaccurate information about the offset process - IRS tells people what their ED balance is and that their loans will be paid in full by offset when this is all wrong. They do not have any account information. Lack of effort and responsibility on the part of collection agencies to do paperwork to close accounts. Perkins and NDSLs for a long time and just recently started collecting. Closed school, ATB, unauthorized signature issues not handled in a timely manner.
Borrowers complain of being put on hold for extended periods of time.
Also unable to leave message because voice mailboxes are full. Complaint resolution is nonexistent. Can't resolve the borrower's dispute. Only give referrals for making complaints. Can't work or resolve a complaint.