Course Description See Course Objectives below. This course attempts to familiarize you with the literature in the service operations and operations strategy areas enabling you to identify gaps in the literature as well as research opportunities. In the service operations area, the course focuses on understanding the essential uniqueness of service operations and how to creatively manage them. Discussions will include the role and nature of services, the service concept and competitive advantage, the structuring of the service enterprise, the managing of service operations, and the movement toward world-class service. Any delay in submitting your term paper will result in the loss of a letter grade for the course.
Exams See Grading Policy above.
A Attendance See Grading Policy above. All university, college, and departmental policies on academic honesty will be strictly enforced. The usual consequence of academic dishonesty is an 'F' grade in the course and one semester suspension from the University. 47, Summer 1983, pp. 54, January 1990, pp.