The meat should be tender, the milk cold, the vegetables firm, and the bread soft and fresh. Any nursing home can serve plain food. An excellent nursing home serves food fit for your own family. Touch the furniture, the bedrails, and the linen. A good nursing home pays close attention to dusting, polishing, and washing.
Furniture feels clean and is free from stains or stuck on grime.
The bedrails are highly polished. The bed linen is soft, clean, and wrinkle-free. Touch above the door frames, behind the beds, and in the closets. Dust should be absent or at a minimum. This shows that routine cleaning includes all areas of the facility - even those which are not usually seen.