CRS includes a full workflow management system to oversee all the steps in processing applications. One benefit is that applications, notes, reviews, and supporting documents don't fall through the cracks. Automatic acknowledgements and responses may be generated and delivered to applicants by e-mail, printed letters, or both. Summary reports are easily generated for managerial purposes. Such reports are critical in strategic and tactical decisions, in assuring fairness, and in addressing problems.
Historical information is preserved, and audit trails can be maintained.
Customization of CRS can normally be done by a university's existing technical staff. CRS can be made to interact with other systems, for example, with PeopleSoft's HR System or with legacy systems. The workflow management functions in CRS can be adapted to provide new features beyond those normally in a recruiting system. For example, a sign-in capability for new employees was added. CRS automates and simplifies the Sign-In process.