The late payment charge shall be applied to the total unpaid balance for electric and water utility service, including unpaid payment charges. Utility bills with a past-due disconnection message, must be paid at our main office at 2000 S Roddis Ave. Our office maintains a list of agencies and programs which provide financial assistance of financial counseling. Low-income customers may also qualify for fuel assistance. To learn how you may apply, please contact your local department of social services.
Eligibility depends on family size and income.
Our personnel are available to evaluate and negotiate the reconnection of service and our service personnel are available to restore service 24 hours a day. A charge is made for the reconnection of all services and the charge is higher for reconnections done after normal working hours.