However, certification requires completion of all three sections. Questioning techniques, interviewing for information, problem solving, interviews, persuasive interviews, the supervisor as counselor, problem-solving, and decision making, analyzing communications, assertiveness techniques. How , running effective meetings, barriers to effective meetings, analyzing group performance, conducting effective meetings, stress management, functions of a supervisor. Whether in business or the public sector, providing excellent service can pay tangible dividends. Everyone pays lip service to providing excellent service.
Many businesses barely provide adequate service, and the costs of only average service are high.
Success Service does more than demonstrate WHY excellent service is vital. Participants will learn techniques of questioning, assessing needs, approaching customers or the public, presenting benefits with power, handling objections or complaints with skill, dealing with difficult people, gaining commitment, developing repeat customers and preventing complaints. The program is packed with techniques for approaching the customer, effective sales openers, presenting your product with power, handling objections, and closing the sale. Professional selling will increase your selling skills and improve those you already have. The program features Focus Selling, a powerful new concept of motivating the buyer, and includes key concepts of depth selling to appeal to most buyer types.