10 Deadly Sins of Customer Service Customer service personnel sometimes exhibit negative behaviors that can be deadly to an organization. These 10 deadly sins of customer service, outlined by Anderson and Zemke, are the words and attitudes that annoy customers the most. I don't know. Customers expect employees to know the organization and its products and be able to demonstrate that knowledge. Just letting the customer know that you'll try to find the information for him can change a negative experience into a positive one.
Customers respect honesty.
I don't care. The customer judges an organization by the dedication shown by frontline service employees. I can't be bothered. Ignoring the customer can hurt an organization. The customer's presence demands immediate attention and recognition.