Define the players It is important to define who the players are before developing any type of training material. Adults may sometimes pay for their own training material. Companies pay for training of their workers, management, customers and suppliers. Viable training organizations must adhere to the desires of the customer. Upper management Upper management in companies usually wants their workers and managers to be informed on the latest techniques and tools for their jobs, as well as to increase their skill levels.
Management also wants their customers to have knowledge on how to use the product.
They sometimes even will pay for their suppliers to be trained on certain techniques. Individuals An individual who wants to increase his or her knowledge or skill may purchase training material or attend a seminar or class. Learners and their motivation Everyone wants to learn, but they usually do not like to be told what, when and where to learn. Those who are supposed to learn the material or skill may or may not want the knowledge taught to them. In business Those being trained on business and work-related topics include workers, management, customers and users.