The third section discusses the role of the mediation advocate, including preparation steps and ethical standards. The last section provides five corporate case studies and how to implement an ADR practice in corporations and law firms. The appendices are unusually helpful as examples of mediation rules, ADR statements, ADR suitability screens, and ADR dispute clauses. This mediation guide is an ideal referral to attorneys and clients needing a fundamental appreciation of the process, and can easily be read in a few hours. The text is written around the five classic steps in any mediation.
Chapter one discusses first contact, including orienting the parties and arranging the meeting.
Chapter two focuses on the opening session and setting expectations. Chapter three explains the caucus process, including how to conduct separate sessions, generate options, and draft a trial agreement. Chapter four details the shuttle process, including resolving impasse. The final chapter reviews the closing process, including drafting the final agreement, ensuring compliance, and closing. From one mediator's point of view, this is the best book on the market.