They notified me promptly of the situation. I did experience one problem with the shipment. I wanted to have the bike shipped to my work address and included the company name with my address on the order. Again Strida's assistance was as helpful as possible, but the original mistake was a drag. The whole thing reeks of good design.
Every piece feels solid and rounded and pleasing to the touch.
I guess they increased the size of these bolt heads. I applaud their safety efforts, but they're a bit annoying to take off. I commute by train between New York and New Jersey, USA which is about 15 miles. Although my house is very close to the train stations, the destination station in New York City is 1-2 miles from work, so the bike would be nice for this leg. Additionally, I'd like to use the bike for getting around town, to do everything from going to church to picking up a few groceries.