The bottom line is that companies are hoping that KM will help them conquer their opponents, and make them rich and powerful. In its current form, it will but confuse those who cannot understand and respect it. Change management happens within. If it doesn't, it's called a project. Good business is science.
Exceptional business is an art.
Exceptional business is an art. Exceptional business is an art. Exceptional business is an art. Exceptional business is an art.