In case you wondered about the prerequisite . . Your text authors have done a fine job of pulling together many of the issues in this complex area. You will supplement their work with periodic investigation on the Internet. If you have access to a UMUC computer lab, you will find Microsoft Excel in the basic load of software programs. We use WebTycho as our virtual classroom.
Discussions take place there and documents are posted for exchange there as well.
We will use email as our back-up mode of contact. We start the course looking at the System but quickly move on to Process Management and Statistical Process Control. I will supplement the text in this area with some different ideas for you to consider. From there we return to the system, customer orientation and strategic issues. We close out with a look at building an organization focused on the management of quality for the benefit of the customer.