Loaded questions put a person on the defensive. Ask cool questions and not heated ones. A heated question reflects the feelings of the questioner, and incites the feelings of the respondent. Ask open questions and not closed ones. Consider the probable barriers that need to be overcome.
Emotional concepts can be big barriers.
Fear of change is a barrier. 9. Consider the importance that may be placed on the sender. It makes a difference when the pastor asks something rather than a lay church member. It makes a difference when a letter is sent third class, first class, or special delivery. This difference is based on the sender.