Each part influences the entire organization and, ultimately, the patients. Ensure one high standard of education and competency for the entire organization. Employees need an organization-wide, systematic education and competency program. Define a path to competency and orientation. The customers' needs and their rights to consistent quality require a high level of competency from all health care staff.
Leaders commonly use several tools.
Competency statements, for example, are specific, measurable, and objective criteria used to observe and assess demonstrated competency. Another tool, the competency checklist, is a compilation of competency statements. Alternately, organizations can choose to compress the position description with competency statements in one document. We include a section that lists some sample organization-wide competencies with competency statements, date, and the evaluator's signature. Department orientation complements and supplements the general orientation and includes content not covered in general orientation that's needed by those new to the department.