Assessment activities are completed as scheduled. Assessment activities are assigned to qualified staff including appropriate use of subject matter experts. Assessment activities are documented and results are provided to responsible managers. Customer feedback is solicited as part of the organization s assessment activities. Criterion 3.0 Leading the Self-Assessment Program Managers participate in planning and conducting assessment activities.
Managers participate in the analysis and evaluation of assessment results.
Managers effectively communicate their expectations such that all employees understand their roles and responsibilities for self-assessment. Managers ensure that independent assessments and peer reviews are considered and incorporated into the self-assessment process, as appropriate. Managers verify that needed improvements are implemented. The organization has an effective process for analyzing, tracking and trending the results of assessment activities. Results are analyzed to determine potential impacts on SBMS documents.