Others leave training to the systems themselves, invoking the myth of user-friendliness. The instructions are right there on the screen. The qualities that make a program appropriate or easy to use change as a user gains knowledge. A feature that tells new users what to do may also limit what they can do. Similarly, a software feature that is helpful on Day 1 may be unnecessary on Day 2 and annoying by Day 7.
Managers often ignore the importance of training in the name of saving money.
But not training and training insufficiently have their own costs. In the extreme, people don't use their computers, and the organization's investment in hardware and software begins to go to waste. Or people use the systems, but inefficiently and with excessive dependence on support from their peers or from a formal support function like the information center. Insufficient training can also lead to retraining, and sometimes it leads to the unnecessary replacement of software or systems. Certainly some of these system modifications are warranted.