Please remember that these are only guidelines, and as such, may vary. The information that you provide assists us in properly assigning the call to the appropriate person, and results in a timely resolution of the problem for the staff member or patron. In your request, be specific in describing the issue at hand. In being concise and descriptive, you can facilitate a speedier resolution. If reporting a recurring problem, try to mention the staff member who helped on the problem previously.
LTS staff do log calls and discuss unsatisfactory resolutions.
The page includes policy and process information of particular interest to Access Services, SCA, and LTS staff. In order to provide accurate information to users about the Cline Library laptop program, public service staff should review this page as well. You may direct users to this information from the Cline Library home page. If users have questions on issues that are not adequately addressed by these pages, please direct them to the Circulation Desk for additional assistance. The pages are very much a work in progress.