Identify the targeted recipients for the knowledge and sort them into groups. One example of likely groupings includes CEOs and other executives, senior managers, managers and all other staff. Identify the fewest segments possible, but make sure they're mutually exclusive. Be sure to provide the appropriate level of detail for each audience. A project manager, for instance, requires a level of detail about resource scheduling practices that a business unit leader likely would find a distracting annoyance.
Context is important.
Present the information so each user can readily see the connection with his or her tasks and responsibilities. Choose an appropriate format. Reports and other paper documents offer portability and are the most familiar format for learning. Electronic documents offer easy customization and updating and can be e-mailed or posted on an intranet. Video or other multimedia can add visual interest and interactivity.