The most effective complaints contain, firsthand, verifiable information. While anonymous complaints will be reviewed, they may be impossible to pursue unless there is evidence to support the allegations. The most effective way to file a complaint is to summarize the problem and the sequence of events in writing. Then fill out a complaint form and attach it to your written summary as a cover sheet. The written summary should include the reason for the complaint with as much detail as possible.
Emphasis is placed on providing necessary factual information rather than conclusions.
Supplemental information such as copies of any documentary evidence, letters, bills or forms received from the veterinarian or veterinary facility, and witnesses statements are very helpful in making a determination and can be attached to your complaint summary. If you have a witness or witnesses, you will need to obtain signed statements from them and either include those statements when you submit your complaint, or no later than 30 days after receiving notification from the VMB that your complaint was received. A Witness Information Form is included with the complaint form. The VMB receives over 400 complaints each year regarding the conduct of veterinarians, registered veterinary technicians, unlicensed persons, or conditions of a veterinary facility. The initial complaint review determines whether the VMB has jurisdiction.