High-performance workplaces are clear about their bottom line. They know what their mission is and what policy and program outcomes they must achieve to accomplish their mission. This knowledge provides an opportunity for competition against their won record, as well as against other organizations. High-performance organizations are characterized by collaborative and cooperative working relationships within the organization. High-performance organizations restructure their work process to met customer needs.
High performance means meeting customers' needs.
High-performance organizations emphasize quality, value, customer satisfaction, and results rather than compliance with rules and regulations. They start from the remise that customer engagement leads to higher quality and greater customer satisfaction. High-performance organizations maintain open and productive communications among stakeholders. Successful organizations develop effective channels of communication to keep stakeholders involved in the process of continuous improvement. Effective communications provide information on progress toward achievement of desirable outcomes and the mission.