The Exchange Point Operators provide remote eyes and hands as needed during installation and occasional problem isolation as needed. Next we provide a description of each service in the Full Route Server Operations. The ROC operators will make use of the OOB equipment to dial-in and optionally reset the Route Servers and associated hardware if needed. In addition, the ROC will coordinate with hardware support engineers in the event of Route Server hardware faults. To that end, Merit's approach ranges from vendor-supplied OS security patches to procedures that have been specially tailored to the Route Servers.
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The Route Servers are production Unix machines and, as such, require attention to administration activities. Process checks on key software components, with automatic restarts of failed processes. Regular updates of various system utilities and tools as they become available. Back to Full Route Server Operations Description Internet Service Provider Peering and Consulting Support Merit's routing engineering staff will provide technical support and assistance to ISPs peering with the Route Server. During the initial deployment and subsequent configuration phases of the Route Servers, technical issues often arise regarding statistics and data collection activities, Multi-Lateral Peering Agreements, and operational roles the Route Servers can and do play in the operation of the exchange point.