According to Telenor's chief technology officer Berit Svendsen and senior vice president and director of human resources Gun Bente Johansen, Telenor has recently implemented a new integrated management approach. In addition to reporting financial capital, Telenor's management will be guided by intellectual capital. Human capital is the basis for innovation and renewal. Values are created in the interaction between people. When people are brought together to solve a problem, new knowledge and new values are created.
Human capital is the basis for innovation, productivity and efficiency.
As Telenor's most important resource, human capital gives the company a competitive advantage. Accordingly, human capital should not only be nourished and developed, it should also be a management parameter. Compared to traditional financially based parameters, there are few traditions for reporting and managing intellectual capital. Creating management parameters for human capital and innovation capital is the first step. From 2001, Telenor will conduct an employee study measuring the human capital, process capital, and innovation capital - as seen from the employees point of view.