Consistent transit times. ABF averages 1.13 transfers per shipment. This is accomplished through the use of 28' trailers and by consolidating freight at 9 strategically located distribution centers. Fewer transfers result in less handling and improved performance in delivering shipments on time, intact, and damage-free. Regular meetings are held to discuss claim prevention at all ABF customer service centers systemwide.
All employees receive training on proper freight-handling procedures.
ABF's Customer Service Department distributes claim prevention posters to all ABF service centers which identify handling characteristics for specific ABF customers. ABF employees and customers form focus groups to identify and work together to prevent loss and damage. A review of our Customer Service statistics will demonstrate ABF's ability to consistently move freight undamaged and at the correct piece count.