Family members of Defence staff are also encouraged to use the Advice Lines. Callers who wish to discuss their concerns need not necessarily be experiencing discriminating or harassing behaviour. People who have been accused of unacceptable behaviour can also phone the Advice Lines for advice and options. Commanders, Managers and Supervisors wishing to discuss the management and resolution of cases of unacceptable behaviour may also contact the Advice Lines. Callers can use the Advice Lines to talk to advisers about any form of harassment, sexual harassment, sexual offence or any form of discrimination that they may have had or want to talk about.
Advisers are prepared to talk to callers, confidentially, on any issue of concern.
Callers may be directed to a more appropriate point of contact for assistance and support depending on the situation. Civilians are encouraged to utilise the advice lines, and like Service personnel may call any of the above numbers. Advisers are both military and civilian. All After-hours calls are diverted to a confidential message bank. If a contact number is left, the call will be returned within 12 hours.