Most importantly, it takes the mystery out of the health plan and empowers members by giving them control of their health care decisions. For example, they can check on the status of a claim, carry out an eligibility and benefits inquiry or conduct a dynamic health assessment. It was developed with their unique needs in mind and will help them provide quality patient care by giving them another option to access the information they need. Primary care physicians can even submit patient referrals to specialists online.
Employers can access their own self-service center online.
They can use it as a resource for everything from reviewing claims status to finding a lower-cost alternative prescription drug. Only authorized persons can access personal information. All authorized persons must abide by a security and confidentiality agreement. ChoiceCare was the first Cincinnati health plan to receive three-year full accreditation from the National Committee for Quality Assurance. Humana Inc., headquartered in Louisville, Ky., is one of the nation s largest publicly traded health services companies, with approximately 5.8 million medical members located primarily in 15 states and Puerto Rico.