Police, fire, and ambulance dispatching jobs generally are governed by State or local government civil service regulations. Candidates for these jobs may have to pass written, oral, and performance tests. A familiarity with personal computers or computer systems is an asset, because computers are increasingly used for inventory control and for dispatching. Trainees usually develop the necessary skills on the job. This informal training lasts from several days to a few months, depending on the complexity of the job.
Dispatchers usually require the most extensive training.
Working under an experienced dispatcher, they monitor calls and learn how to operate telephones, radio transmitters and receivers, radio consoles, teletypewriters, and data communications terminals. As trainees gain confidence, they begin to handle calls themselves. Many public safety dispatchers also participate in structured training programs provided by their employer. Other employers develop in-house programs based on their own needs. Emergency medical dispatchers often get special training or have special skills.