The community manager develops and maintains the chat volunteer team. The community manager has the authority to add and remove chat volunteers. Team leaders have the authority to suspend chat monitors. Team leaders are members of the chat volunteer community.
Floor managers ensure that the needs of their assigned chat floors are met.
Floor managers are members of the chat volunteer community. Monitors are members of the chat volunteer community. Chat leaders schedule the hosted chats and ensure that hosted chats are safe and enjoyable. Chat leaders have the authority to suspend chat hosts. Chat leaders are members of the chat volunteer community.