This course is restricted for registration to City of Albuquerque Employees and T.O.E. Training Partners only. HERE for current scheduling information.
Every employee has customers whether they be internal or external.
Know the importance of making a positive memorable customer experience . Diffuse situations before they get uncomfortable. Know how to say No tactfully. Stay cool and keep stress in check when dealing with irate people. Participants will learn the concepts and skills that help people deal with the human side of any transaction.