Lucy, Coosa Valley Tech End of training does not constitute an automatic exit. WIA registrants continue to be considered active WIA participants as long as they are receiving any partner services. However, care must be taken to maintain current records on service participation through case management or tracking systems. Outcomes are counted and reported quarterly. Customers who exit, return, and exit again are counted once in each quarter in which they exit.
Hard exits occur upon case closure or completion.
Soft exits occur when a registrant has not received any WIA or WIA partner funded service for 90 days and is not scheduled to receive any future services. Because soft exits occur automatically, it will be important for local areas to maintain current data on customer services, including partner services. A customer's exit date is the last date of WIA funded or partner service. Planned gaps in serivce of more than 90 days due to a delay in the beginning of training or a medical condition that prevents an individual from participating will not trigger a soft exit. The One Stop assigns a case manager to maintain contact with the participant, offering additional services as needed and recording the customer's activities and progress.