There is increasing emphasis on service quality measures. Financial measures are important in the more formal measurement systems. The Ministry of Public Facilities has been the leading ministry in allocating costs to outputs. The need to link financial management reforms to performance measurement is well understood. Performance reports have not necessarily been available to the public, but the development is towards making them more available.
Financial performance is reported in annual reports.
Performance contracts of responsibility centers have performance information. Information about local government performance, collected by the Regional Chambers of Auditors, is included in the annual report of the Court of Auditors. There is a general public service charter to increase client focus and improve quality. Service statements will be an integral part of the new service standards programme. Each service is expected to set up targets for and measure customer satisfaction.