In reinventing medical group practices, medical groups must figure out how they will remain ahead of other groups in customer service. One answer for medical groups is to capitalize on what they do best. Become recognized as the best, the exemplar, in the delivery of services. Medical groups must strengthen their revenue flows by maintaining traditional revenue streams and adding new streams. Medical groups require managerial skills that formerly were less important in their operations.
Information management is critical for effective overall management of group practice performance.
Patients and customers are more willing to shop for medical and health care services. Twenty years ago, this was virtually unheard of. Businesses that purchase health insurance for their employees want the best quality, the lowest cost, the greatest access, the most extensive coverage and least administrative hassle for each dollar expended. Individuals measure quality by their access to the right caregivers at the right place at the right time. Groups want a return on their investment in health benefits.