Because of this ignorance of differences, the impression of exclusion, rudeness, coldness, disrespect, etc. can be created when, in fact, little or none exists. The only answer to resolving this dilemma, and in helping women and minorities feel more comfortable and valued, lies in communication training. Companies need to fund and implement training for all levels of their organizations. Offered initially to management and then to all staff so that the message is a universal one. Focus on the communication styles of all groups.
Good communication is a multi-way street.
Focus on the fact that good communication is both a matter of understanding the other person's style and, to some degree, modifying one's own style to make others more comfortable. Mentoring programs designed to increase the comfort level and knowledge of minorities and women in the SET industries. If we combine this with the fact that both minorities and women report leaving workplaces largely because they have few role models, it is clear that mentoring programs are likely to be an effective strategy for retention. Mentors should, of possible, be volunteers. Mentors and protegees need to receive training in what is expected of them and be held to a firm structure of meetings and activities that will strengthen the relationship and increase the amount of learning.