Customer service obviously is not the only area that management can utilize an organization s resources better. As new, successful manufacturing ideas come around, more companies will begin to copy them. This concept was proved as US companies copied Japanese companies and began using the total quality management idea. Organizations will evaluate this concept to see if it will fit with its current product offering and condition. The only distinguishing difference for any organization is its employees.
Employees have a big impact of the customers perception of customer service.
The key for an organization to distinguish itself for its competitors is customer service. My name is Regina Robbins. I am a senior at Emporia State University. I will graduate with a degree in marketing in December, 2000. I currently work as a home visitor for the Flint Hills Community Health Center.