Verification that faculty are fully informed of policies and procedures governing faculty rights. Verification that students are fully informed of policies and procedures governing student rights. Before filing a formal complaint, a complainant may seek informal consultation from the Director of the Division of Standards and Accreditation. When the complainant communicates with the director, the complaint procedures will be sent to the complainant, if they cannot be obtained from the CSWE website. Upon review of the procedures, the complainant decides whether or not to file a formal complaint.
Formal filing remains the responsibility and right of the complainant.
Upon receipt of the formal complaint, the Director of the Division of Standards and Accreditation determines whether the criteria for receipt of the complaint have been fully met and whether the complaint falls within the Commission's jurisdiction. If the DOSA Director determines the complaint does not meet the criteria, the complainant is notified and given specific reasons for the refusal. The Commission receives a formal presentation of all complaints made. The complainant may appeal the DOSA Director's decision at the next regularly scheduled Commission meeting. If the DOSA Director determines the complaint meets the criteria, the complainant and the program concerned are notified.