In the mid-1980's, technology was not the fashion item it is today. Frustrated by such apathy from one large firm, he hinted he would sell his systems directly to clients. Their Practice Guide for Collections Actions, for example, allowed other firms to do work which was previously not profitable. Such a system was not built overnight. No wonder they wanted to sell it to other firms, as well as their clients.
Lessons learnt from that period include a reminder that law is recursive.
It is in a constant state of change and builds itself up in each reiteration. There is room in the legal profession for case management software that assumes that law, facts and forms are constantly changing and that lawyers have little or no time to invest in creating and maintaining forms and precedents. The amount of effort required to build and maintain know-how systems is enormous and in most instances takes considerable time to pay off. From the first time a lawyer uses knowledge capture software, it should produce not only a document for the instant matter but also, with no additional effort, a reusable information resource for future documents. The best approach is to build and maintain legal systems as a by-product of the lawyer doing everyday client work.