Minimally, you will want to work within your own HR organization to identify a strategic framework for serving your customers that is firmly value-based. Every organization has a vision or picture of what it desires for its future, whether foggy or crystal clear. The current mission of the organization or the purpose for its existence is also understood in general terms. The values members of the organization manifest in daily decision making, and the norms or relationship guidelines which informally define how people interact with each other and customers, are also visible. I don't think so.
Every organization has a choice.
You can allow these fundamental underpinnings of your organization to develop on their own with each individual acting in a self-defined vacuum. Or, you can invest the time to proactively define them to best serve members of the organization and its customers. Page 1 of 2. Sponsored Links Lorman Education Services - Seminars Lorman Education Services is a leading provider of continuing education seminars. Serving a wide variety of markets, we provide the latest rules and regulations affecting businesses today.