Other responsibilities include checking customer payment details prior to arranging despatch, and maintaining the company order records. Order Processors Order Processors check all orders, commercially and technically, then enter them onto Urbis' computer system. They are also responsible for entering and administrating returned goods and customer complaints, liaising with customers to schedule or re-schedule deliveries. This is the front-line customer interface and deals with all manner of customer requests, e.g. quotation requests, order chasing, verbal orders, catalogue requests, invoice queries etc. Since the company enjoys a great deal of repeat business with many customers, Customer Service Administrators are able to 'get to know' their respective contacts, enabling us to provide a high level of service.
Full training is given.