They can file their taxes online, in many cases. But we are making a start. And we expect to see a lot of progress during the coming year. But there are additional steps ahead. Our e-Utah portal is a start along that path, but agency web sites will need to become more integrated with the portal, and we will need to do a better job of presenting services and data in integrated ways to reach this maturity level.
Integration also implies the ability to share data across multiple services or applications.
For example, the ability for a business to go to a single place on the web to change their address and contact information, or their business phone number, and have that change then reflected across all government databases and agencies that they do business with. A single place citizens can go to get information about where to go for help with social service problems. The fifth phase, or dimension, is a transformation in the organization of the enterprise itself, and a transformation of the way it does business, to match the integrated and customer-centric view being presented by the web interface. Once these customer interfaces are widely adopted, and reflect the way the customer wants to do business with the organization, the enterprise will likely see itself making organization and structural changes to reflect those interfaces, and conduct that business more efficiently. A fifth dimension web site, or portal, will be capable of presenting highly integrated and personalized information.