In addition to lower start-up and installation costs, it offers reduced trunking costs, since incoming calls are queued through Pacific Bell's central office. Call Manager is a flexible, extendible service. When all service lines are busy, incoming calls are queued automatically, while recorded announcements ask callers to stay on the line for the next available agent. Call Alert Package Call Supervisor enables agents to contact supervisors quickly. Emergency Alert enables an agent to signal an emergency call to a supervisor, who is then automatically connected to the call.
All components are available separately.
Call for pricing. Not available in some areas.