Some of our suppliers are doing this, and other suppliers are just order-takers. The company purchases sheet from Steel Technologies, National's Midwest Div., and Worthington. However, California Steel Industries has not followed that path, and we will be shifting our business in the appropriate direction. Tracking customer concerns can be alaborious process. But the importance of listening and responding to customers cannot be overestimated.
Customer satisfaction is a never-ending journey.
The more a firm focuses on customer needs, the more rewards it will reap. Back to New Steel features archive listings. Return to New Steel home page.