There are some moral absolutes which do not change. We must preserve some things from change and deterioration. Per Lisle welcomes the group to the conference followed by a welcome by Margaret Von Hake. Charles Scriven spoke of total quality management benchmarking and how you might find out the best organizations. His answer was to ask your librarian.
Libraries work to provide access to as many people as possible and are as good as it gets.
Lee suggests we speak to her if there are problems, and asks people to be on time. Randy Butler suggests we thanks hosts, and apologized to the group for missing last year's conference. Bill Cash and Jonathan Gallagher presented the General Conference web site , but paused due to technical difficulties. Lee apologizes because the cook called in sick. Need for an internet strategy, 2.