The author compares customer service in industry and health care and explains what goes into delivering exceptional customer service.
Industries make enormous efforts to identify and listen to their customers.
As competition for health care customers heats up, health care organizations are modeling the same efforts to maximize the quality of care customers define. The health care transition Industry has many examples of the impact of exceptional customer service. He focused on the customer at every level of the airline, changing the manner in which his employees interacted with clients and each other. At the center are the most intimate relationships of the customer and the health care provider. These interpersonal relationships make customer satisfaction a good determinant of quality customer service and care.