Shipping is free if the shipping method is the same as you paid. Yes, we can arrange UPS call-tag to pick up the wrong items from customer site. That, however, will require much more manpower to process and follow up. We currently do not recommend it. Return for a full-refund or credit is also an option, although not preferred.
Item shipped is inconsistent with what's described on the web site .
This often happens because we sometimes are late in revising the item description, picture, and title, the description is vague or misleading, or we simply made an honest mistake on the web site. Once a problem is identified on our web site, we can often correct it very quickly. Here are some examples of such situations. We are working toward making the pictures we use to accurately reflect the product we carry. We are also encouraging customers to use our online installation guides and trouble shooting tips on OEM products.