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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. We have already issued orders in which we resolved all prior complaints against Operator's CPST rates in the communities referenced above. If the Commission finds a rate to be unreasonable, it shall determine the correct rate and any refund liability. The LFA verified that it received more than one subscriber complaint and that the first complaints for each community were received by the LFA on the dates listed in Appendix A attached hereto.