Bantam Bks, 1999. This will enable you to work for hours before having to access your Ouch file. The Bard's Guide to Leading and Succeeding on the Business Stage. Every Working Person's Survival Guide. Daview-Black Pub., 1999.
Casualties depend of course on how close the epicenter is to the status quo.
658.314 H314G Harris, Jim Getting Employees to Fall in Love with Your Company. No woos is bad news. One Customer and One Employee at a Time. I guess you can't rely on those extra-large customer service objectives anymore. The Book of Five Rings for Executives.