In the opening story, Vicki forgave her daughter's killer. So, too, restitution can be part of ongoing reconciliation with the one who hurts us. The pursuit of justice can validate that wrong was done and, in part, address the injury. But the pursuit of punishment or recompense shouldn't be done to get revenge. A crucial part of the forgiveness process is the restraint from actions that are motivated by personal resentment and revenge.
Forgiveness is a personal response to the wrongdoer as a mistaken but valuable human being.
Forgiveness doesn't mean forgetting the wrong. Vicki certainly couldn't forget that someone murdered her daughter. Nor do we forget some of the slights and insults directed toward us as children or adults. Those memories remain part of our life history. But they are transformed when we choose to forgive and move on with life.