Customer Service Representative Training We provide extensive, intensive instruction in telephone skills, communication skills, PC skills, keyboarding, critical thinking, team-building and business etiquette.
Instruction includes hands on practice with the latest call center technology.
Our training modules teach telephone skills, interpersonal skills, active listening, understanding customers, team building, dealing with difficult people, managing change, managing stress, coaching skills and more. The BTC Call Center Start-Up Package is available for colleges and training facilities that are interested in building their own call center training program. Colleges and training facilities can replicate the BTC's award-winning program for their own service area.