Donations to the transportation program are always welcome and appreciated. All cancellations must be at least two hours prior to your scheduled pick-up. Services will be suspended for violation of the OCT No-show policy. Disruptive behavior distracts the driver from safe transport of passengers and can result in loss of privilege to ride OCT vehicles. Safe, timely courteous transport of passengers.
Drivers are responsible for safe boarding and proper securement of restraints.
Drivers do not provide personal care or an escort service. Drivers may not take reservations, alter fares, or make unauthorized stops. Grievances exist when a problem has not been resolved. There is a formal Grievance Procedure for problems that cannot be resolved by OCT staff.