Read It Here. Other Products Click Here. If you've selected your home health agency carefully, you'll probably avoid most problems. If a problem or concern should come up, report it directly to the head administrator of the agency. You may also report a complaint to your state's department of health, Medicare hot line or your local Better Business Bureau.
Every state has a health insurance counseling program that provides free information and assistance.
The counselors should be able to answer questions about your home health benefits. This program is operated either by your State Office on Aging or by your State insurance department. Call to register quality of care complaints, to report possible fraud, and to get answers to your questions about your home health benefits. You can also get a copy of your home health agency s most recent inspection report from your state office. The Federal law requires that all individuals receiving home care services be informed of their rights as a patient.