They have helped even the playing field to a point where the size of a company is far less apparent and in some cases unimportant. The Web offers a great resource and network capability that allows us to put more product information and customer service information in the hands of our customer base. We can also offer direct ordering of products and services and traditional order management services through the Web and improve our customer interaction. This should ultimately lessen our cost per order and allow us to focus more on customer 'wow' and less on traditional tasks. The drawback to all this speed and capability is the drive for even more.
Humans are fickle creatures.
People who years ago couldn't share files with the next workstation are now complaining about the time it takes to download a Web page from the Asia office. And software companies are listening. The functions are being developed, the concepts are being incorporated, the changes in work methods and reengineered business processes are being accommodated. Inc. All rights reserved.