To solve any problem successfully, you have to learn to look beyond the obvious and examine the root causes. This program helps you to build a strong foundation to practical problem-solving techniques based on critical thinking. In an interactive simulation you actually become the customer service manager for CoolCo, an air-conditioner manufacturer. It's your job to use your new critical thinking skills to find out why company sales have plummeted. Audio and video simulations let trainees practice dealing with difficult customers.
Interactive exercises encourage discovery learning of internal and external customer needs.
Colorful animated characters guide learners through the program, and provide individual feedback on exercise results at the end of each module. Learners can work through the program in one sitting, or bookmark their place to resume later. Self-study encourages discovery learning on more than just the behavioral aspects of performance reviews. Practical issues such as preparation, gathering facts, and monitoring people's progress are delivered in a highly interactive, entertaining way. The result is a fast and fun comprehensive course that preps managers on the interpersonal skills needed to deal with even the most difficult appraisee.