The hotline, set up to receive sexual harassment and other forms of discrimination inquiries nearly four years ago, is operated by the Air Force Personnel Center. AFPC Call Center representatives initially take all hotline calls. Callers with a sexual harassment or discrimination concern are forwarded to a qualified social actions counselor. Counselors ensure callers understand what avenues are available and also ensure complaints are channeled to the proper authority. After normal duty hours, voice mail is available for callers to leave messages.
Counselors return after-hours phone calls at the beginning of the following duty day.
For emergencies or when an immediate response is desired, counselors are available 24 hours a day. The call center voice mail will instruct callers how to reach an after-hours counselor.