During the past year, we completed in depth interviews with our electronic database customers to identify what would be most important to improve about electronic databases. According to the customers, the top priority need was the ability to search across multiple databases efficiently. Increase the number of databases that results can be manipulated together. Increase the number of databases that can be searched simultaneously. As a result, the project focused its resources on meeting this important need identified by customers.
Libraries also share knowledge with each other to better serve customers.
In addition, this group of library managers uses a listserve to discuss issues that come up during the year. The group also keeps budget and product data for participating sites, which is beneficial for individual libraries in making budget and planning decisions. Information product suppliers also add value by sharing knowledge. These suppliers include those who provide technology, databases and journals. In addition, database producers and journal publishers regularly visit our Library to collaborate and share knowledge about how products and services can best serve Laboratory needs.