Restoring the Notes databases with ArcServe isn't always smooth. Creating and managing large Notes distribution lists is another challenge. Warning messages pop up on users' screens and the operations department is notified. Attachments greater than 5MB are completely blocked. IntelliWatch Pinnacle software from Candle is the company's monitoring tool, providing alerts when disk space runs low or messages aren't getting through.
Internet mail presents unique problems in content and traffic management.
Approximately 30,000 outbound and 40,000 inbound messages flow through the company daily, according to Conway. Like many companies, Prudential also employs policies and procedures to manage e-mail. Employees are sent twice-yearly reminders about inappropriate personal use of Notes, though the policy is now being reviewed, says Mandelbaum. Without some of these things, I think we would have chaos, to say the least. These tools have been invaluable in keeping our environment healthy.