In the very unlikely event that the hotelier cannot provide the booked accommodation, the client understands that the hotelier's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Holidaybound takes every precaution to ensure hotels are professionally managed so that any such occurrence is extremely rare. Holidaybound shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Holidaybound's control. If a customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the client's satisfaction, Holidaybound must also be contacted at the earliest opportunity.
Every care is taken to ensure that hotel descriptions are accurate.
Descriptive material on hotels and services is drawn from information provided by the hotel. Particular features or facilities in hotel descriptions form part of the hotel's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Holidaybound in writing. If you have taken out the recommended insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy.