Only if this is impossible, contact family members by telephone. Do not leave a message other than for a return call. Be sensitive to immediate needs of family. Offer to pick up children from school or child care. Offer to inform clergy of each family's choice.
Clergy can be helpful as trauma counselors and assisting with family needs.
Administrate Consider having a professional trauma counselor available for the families of the victims. Coordinate group health care coverage with hospitals. Photocopy personnel records of flight crew employees for your purposes. Store originals in a secure place for future reference. Public Relations Representative Call Call your Team Leader.