Substantive conflict involves fundamental disagreement over ends or goals to be pursued and the means for their accomplishment. Emotional conflict involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. There are four levels of conflict which arise in the workplace, intrapersonal conflicts, interpersonal conflicts, intergroup conflicts, and interorganizational conflicts. Intrapersonal conflicts occur within the individual because of actual or perceived pressures from incompatible goals or expectations. There are three types of conflict within the intrapersonal conflict.
Interpersonal conflict occurs between two or more individuals who are in opposition to one another.
Intergroup conflict occurs among members of different groups. Interorganizational conflict occurs between organizations. There are two sides to conflict, functional conflict and dysfunctional conflict. Functional conflict, also known as constructive conflict, results in positive benefits to the group. Dysfunctional conflict, destructive conflict, works to the group's disadvantage.