At their core, even when services are mass customised, they still have to be standardised, modularised and packaged. In other words, they will have to look a lot more like products. Hanan has laid down a new 'golden rule' for the 21st century. Global managers should believe in the philosophy of 'the future is now'. The computerised corporation involves extensive use of desktop systems, with local area network servers and large systems.
Applications are portable and common along with data access and geographical user interface.
All these lead to an integrated office. Computer aided quality assurance can be done for all applications by having repository-based development. Information passes directly from the bottom to the top. KWs can interact worldwide. A KW workgroup may be in different locations.