Almost any problem can be successfully treated, providing identification is early and referral is made for appropriate care. The EAP provides confidential and professional brief counseling, assessment, and referral for employees who seek assistance for personal concerns. The EAP is voluntary, confidential, and free of charge. Ideally, the EAP hopes to provide a way to solve problems before they affect job performance. If job performance has already been affected, an employee's participation in the program will neither cause nor avoid any corrective action.
All information is held in confidence.
An employee may notice that a colleague is experiencing emotional distress. Whether or not job performance or interpersonal relationships are affected, an employee may suggest that a colleague make a confidential contact with an EAP counselor. If job performance has been affected and if work performance deterioration has been documented, the supervisor may suggest that the employee make a confidential contact with an EAP counselor. Supervisory Consultation Supervisors who are unsure about how to respond to employees where personal problems may be affecting job performance may call the EAP for assistance. An EAP counselor can sometimes help to clarify the issue and may make suggestions to the supervisor.