This feature allows the operator to track how long a customer has been waiting online to connect with them. They can use this information to improve response times to call requests. This data is also compiled with other data for administrators to monitor true operator performance. Operators within the same company can see if other operators are online. When operators logon, they are automatically loaded into the operator chat room.
Files are first uploaded and managed on our servers.
20 MB limit for storing files, any additional space extra. This feature is a must if your company decides to obtain secret information from your clients. If you are requesting credit card numbers, passwords, or any sensitive information you want to keep away from a third party, you should implement this feature. Administrators may monitor an operator's login time, logout time, number of calls taken, average calls per day, average rating, average response time, and average call length. Monitor an operator's current chats, line status, chat histories, and force session end of any operator.