Inc. Morningstar Technology Corporation Technical Support is provided by means of a customer support agreement between Basic Systems, Inc. and the customer.
Customers can also take advantage of emergency after-hours support.
This emergency support is available 24 hours a day, seven days a week with an average 15 minute call-back time. Applicable software updates are provided to customers at no charge under the terms of the agreement. A typical agreement is a one-year contract for Technical Support, software maintenance and major upgrades as they are released. Inc. Arrangements can be made for the training to take place at the customer site, at Basic Systems, Inc. headquarters in Greenville, South Carolina, or at special sessions scheduled in various cities throughout the United States. Basic Systems is committed to total customer satisfaction, and will work with all customers to custom tailor a support and training package to each individuals needs.