There is no stronger message manager can send about their true priorities than their daily actions. The next time you catch yourself pointing fingers at your customers, your frontline employees, managers, supervisors, or support staff, take a look at the end of your arm. But when asked to rate their companies' follow-through on these issues, only 36 percent and 35 percent, respectively, rated their company a 10. And as their personal credibility gulf widens, their declaration of new directions, strategies, or values register an every higher 'snicker factor' throughout the organization. They are not a team.
Managers take potshots and snipe at each other or other departments.
Managers fail to 'sing off the same sheet of music' by emphasizing the same areas and delivering consistent messages throughout the organization. Put returning calls and messages at the very top of your daily priority list. Each of the these quotes are from one of Jim Clemmer's recent bestselling books, Firing on All Cylinders , Pathways to Performance , or Growing the Distance .