Award recipients were selected based on measurable business results, ROI, deployment targets, and the effort and cooperation between the vendor and client organization for implementation and training.
Customer loyalty is one of the top concerns facing CEOs today.
Aberdeen's recognition demonstrates that Nortel Networks is a leading provider of solutions that tackle this concern. This report details how Guaranty Bank, after working with Accenture for one year, recognized the need for an integrated, customer interaction system, and how Nortel Networks Clarify ClearCallCenter, Clarify ClearSales and Clarify ClearSupport met an aggressive deployment schedule. All Rights Reserved.