But core-skills invariably depend on team skills. To re-engineer work flows based on customer needs, for example, requires teams that integrate across functional boundaries. Whenever adding value depends on the real-time blending of multiple skills, experiences, and judgments, a team performance challenge exists. Open communications and knowledge management. Knowledge is a scarce and important factor of production.
Information technology is critical to high performance.
But IT includes the shared values and behavioral norms that foster open communications and knowledge management. In information era organizations that are not guards-only guides. All rights reserved.