In the disbelieving stage, change is seen as a threat. People are afraid and react accordingly. With balking , letting go of the past is extremely difficult. Individuals angrily hold on to and defend the old way of doing things. When the stage of testing is reached, they begin to see the value of change.
Effort is made to seek and test ways to feel more comfortable about accepting change.
They want to examine the pros and cons. Finally, with adapting , they feel comfortable with the change and are ready to adapt and embrace the new routines. Unfortunately, not all participants in the change process more successfully through these four stages. The challenge for managers is to recognize the stage of personal change each employee and responding accordingly. A significant amount of individual attention and communication is required since everyone will be in different stages at different times.