Repairs of some optional system accessories, which may only be available at the factory. The Contractor provides a qualified service technician who visits the Customer site to verify all functions of all system components. The technician adjusts system components to manufacturer's or the Contractor's published specifications. The technician cleans equipment surfaces to minimize breakdowns or performance degradation's due to dirt or corrosion. If telephone support is unsuccessful, a qualified field service technician is dispatched to the Customer's site.
Labor is billed portal to portal, with a four-hour minimum.
Services are provided during the Contractor's normal business hours, Monday through Friday, exclusive of holidays. Telephone support days are Monday through Friday, exclusive of Customer holidays. Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel time, actual travel or transportation. When repairs are ordered by a Customer agency on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the guarantee provision, the cost of transportation, packing, etc., from the Customer location to the Contractor's plant, and return to the Customer location, shall be borne by the Customer.