A solution has to be lived in people's behavior. Different factions have distinctly different perspectives and realities. It often takes conflict and processing to come up with better, more creative ideas. At this point, Dr. Heifetz opened the floor to comments and insights from members of the Leadership Kentucky Class of '97. It's important to find one's role in times of change.
Leadership means administrative roles.
There we can ask ourselves some crucial questions. After you're gone for the balcony view of things, then go back to the dance floor. Then go back to the balcony. All sorts of 'little errors'. Partners help you debrief on a regular basis.