To use my racehorse analogy, we must become thoroughbreds and push our level of performance to new heights of excellence. One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man. But, perhaps because confidence and certainly a strong element of self-belief go hand in hand with the job, I for one firmly believe we shall. Let's examine our record.
Insurance is by nature a conservative business.
We manage not only our clients' money but also their expectations. It is presumed we will not only safeguard their life-style and those of their dependants but cradle them against the ravages of misfortune. Conservative we may be, slow on the uptake we are not. The insurance industry has always demonstrated it is prepared to turn the new technologies to its advantage. Some of you may recall our early use of mainframe computers.