You want them to feel compassion when the IV is stuck in your arm. You want them to make the extra call to find your loved one in a time of crisis. You want the best possible experience and knowledge available. You want people who will truly treat you like family.
Family stands up for one another when times are tough or when integrity is questioned.
Family respects and appreciates each member's special gifts that, being shared with one another, can make a huge contribution. As the CEO, I want you to know something about me as a family member. I brought my family to Monticello because of the warmth of the people living in Drew County and the opportunity of contributing to the growth of the hospital and the community. This is not my only family. Over the past four years I have seen how quickly hospital members rally around and support one another anytime someone was in trouble, which makes me feel that we at Drew Memorial Hospital are a family as well.