Voci Speech will provide JetBlue Airlines with a speech recognition system. Using Voci's system, Flightline, JetBlue customers will be able to get flight arrival and departure times and gates by stating the flight number, destination, or time over the phone in real-time. JetBlue will offer this service to customers in the spring. Borders Group, parent company of book and music retailer Borders and Waldenbooks, will use Envision Telephony's Click2Coach software to help train its customer service agents and evaluate and monitor customer service quality. The trainer product assists supervisors in creating video instruction.
Agent provides an e-learning environment and allows agents to train on their own desktops.
The future DOIM call center will, in conjunction with technology upgrades provided by Microlog, support telecommunications, distance learning initiatives, clinical information systems, visual information systems, and administrative series.