Specific examples are offered in the areas of psychiatry and PACU restructuring. The impact of the PDCA method on personal improvement, as well as on unit, interdepartmental, systems, and cross-systems change, sets the stage for further improvement. Dr. Paul B. Batalden describes a model of change and offers tips for learning based on it. Case studies from his colleagues focus on the themes of outcomes, processes, and change. A four-step model assists participants in including the necessary components, selecting the right population, and applying strategies for success.
Emphasis is placed on balanced measures, processes, and outcomes of care.
Together Part 4 helps busy healthcare providers understand, improve, and evaluate processes and systems of care while improving patient outcomes. A reflective practice approach that assists providers in doing the right thing at the right time is introduced. Colleagues share how this two-pronged approach fixes the system by maximizing roles and removing waste.