In the beginning we learned what SUIQ was and how to apply it to University processes through courses in SUIQ Basics, Skills, and Tools. We formed teams and created structures to support improvement efforts. We will continue to use these structures as we link our SUIQ efforts more closely with our daily work. According to Coldren, the education and training aspect is shifting focus from SUIQ training to career and individual development, leadership development, job-focused training, and performance improvement. Training courses offered through Human Resources will link these areas and reflect employee responses to the Employee Satisfaction Survey.
Future plans are to track the impact of training through enhanced performance reviews.
SUIQ and Organizational Development staff will work to facilitate these efforts. The PeopleServices project is proceeding according to schedule to implement a new Human Resources, Benefits, and Payroll system at Syracuse University on June 29, 2000. The redesign effort has been completed and work is now focused on testing the new system. Major improvements were made to the business processes in areas affected by the new system, which will result in improved customer service for all employees. Plans for testing, user and support structures, and security are currently being developed.