Let them do emotional work at their own pace unless it really is disruptive. Don t force emotions on people. Grieving consists of finding new patterns. Let Women Cry. Whatever it is, allow that feeling and encourage it.
Expression is important.
If you re embarrassed, relax your barriers a bit and allow the expression to happen. You're helping them by just listening. Save them money by letting them say stuff to you instead of paying bucks for therapy. Basically, allow people to talk out stuff without denying that the emotions exist. Physical Distress - sleepy, sometimes getting sick.