The emphasis is on formal measurement systems using data from financial accounting and administrative systems. More qualitative measures are also used, especially in relation to programme evaluations. Efficiency measures are widely used. Effectiveness measures are used but the quality is variable. Service quality measures are widely used, including accessibility, accuracy, timeliness, fairness and responsiveness.
Financial measures are relatively well developed.
Full accrual accounting is being introduced. Performance information is publicly available in annual reports and budget documents. Performance information is to be reported through annual performance reports to Parliament. Annual reports and business plans that include performance information are used in the budget process. Individual organisations are to develop their own service standards in consultation with client groups.