Photographic results seem generally consistent with the review to the extent I've been able to check. Turnaround time was apparently acceptable. Operator had said expect 1 week turn with holiday. Scan quality appears more than satisfactory. Fixable under Photoshop as it's in the sky area.
Bad news is significant.
I was able to workaround and load the programs. I can get to the pictures from other programs and start the bundled programs from Windows Explorer. Still trying to see what's going on. If I can't resolve this or figure out what's happening, it will be a serious inconvenience. Haven't tried printing or mailing yet with the bundled programs.