Communication and communities Even though you may have an extensive intranet complete with comprehensive sets of information, your intranet will not be a useful organizational tool unless it supports communication and fosters a sense of community. As with external communities, it's a mistake to think of internal electronic community building as a replacement for company picnics or watercooler chat. Instead, think of the intranet as a new way to make the job better for the staff, and for the company to operate smarter. This is where librarianship can make a difference as long as it stays focused on its principles. In other words, if librarians were to continue focusing their efforts on identifying information needs and facilitating methods for satisfying those needs, then librarians will play a pivotal role in intranet creation and maintenance.
Communication is the key to our success.
Its the ability to listen to patrons and clients. Its the ability to internalize what was heard and echo it back. Its the ability take what was heard and use the profession's skills to foster the communication of knowledge, not simply information. The key to our success is not the technology. We sometime become too enamoured with computers and do not see the bigger picture.