A professional trustee such as a bank has the expertise and resources that are not available to most individual trustees. This avoids the need to change trustees upon the death or incapacity of an individual trustee. This may be especially beneficial in trusts that continue for one or more generations. An institutional trustee is not subject to the family squabbles, pressures, and conflicts that may occur when a family member serves as trustee. Professional trustees have been criticized for their lack of empathy to the financial plight of beneficiaries.
Beneficiaries often are critical of the often substantial fees charged by professional trustees.
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