For a more comprehensive explanation of IBM, Lotus and Tivoli's support offerings, please see the overview page of the IBM Software Support Handbook. Telephone numbers for countries outside North America are also available. The kind of hardware and software you are using What happened and what you were doing when the problem occurred Whether you tried to solve the problem, and how The exact wording of any messages displayed If you are a licensed customer and wish to purchase support, you may contact IBM or your IBM authorized business partner. Telephone numbers for countries outside North America are also available. Support Line is the service offering through which IBM delivers electronic support for installation, usage, and code-related questions.
Electronic support is also available through Passport Advantage's on-line incident report page.
Solution developers can also receive on-line help through the PartnerWorld for Developers . We will respond to you using the same method. Telephone numbers for countries outside North America are also available. The service expiration date is defined in your License Information booklet under Program Services . Information on IBM SupportLine and IBM Services is available on the Internet at the URL listed above.