Include copies of documentation provided to the command and any correspondence with the command. Beware of including incriminating evidence, as the letter will probably be forwarded to the military. Servicemembers may decide to provide sensitive information if the caseworker agrees not to forward that information to the military, or agrees to wait until a later date. The caseworker may be convinced to take more extraordinary steps than the standard inquiry if convinced, by the servicemember or a counselor, that the grievance is strong, that the military is violating its own regulations, or that the military has not been honest in its response to the original inquiry. Members of the House of Representatives are more suited to handling constituent complaints.
Many caseworkers work at local district offices.
District office telephone numbers can be obtained from the Washington, DC, office or through the local phone book government pages.