To help BNSF better understand customers' needs, Charlie McHugh, International Paper, and Mike Scherm, Solvay Polymers, presented information on their companies' dependence on consistent rail service. In general, feedback from the Customer Advisory Board included the need for more consistent carload service and proactive communication. The next Customer Advisory Board meeting is scheduled for September. The outstanding accomplishments of BNSF employees from across the system are being celebrated during a series of events with senior managers today, March 26, in Fort Worth. The events honor 2000 Achievement Award winners whose actions had the most effect on BNSF, and 2000 safety employees of the year.
Every railroad has the same basic facilities and equipment.
What sets us apart is what BNSF people do with our tools. On behalf of all the members of our management team, I'd like to express our appreciation for your performance. Tom Becker, conductor, LaCrosse, Wis., who with Michael McKinney discovered and reported damage to a bridge. Roger Broadbent, conductor, Whitefish, Mont., who with Frank Almanza, arranged for rescue of three people who had fallen through ice on Lake Cocolalla. Levert Deanes, section foreman, Memphis, Tenn., Springfield Service Region Safety Employee of the Year.