Major markets are built out. Show producers will have the opportunity to develop unique, smaller shows and move them, like concerts, from community to community. There are now many beautiful facilities with all the latest amenities, McCarvill points out, but high-quality service will often be the deciding factor when selecting a facility. Recognizing the need to tap into areas where they could be unique, and thus competitive, the Washington State Convention and Trade Center in Seattle recently launched a facility-wide Quality Service Plan. To keep the plan alive, they weave it into everything they do, incorporating a review and advisory process to ensure they're always current on service needs.
Facilities continue to be important to communities.
That is clearly foremost. But some facilities are asked to do more. Convention centers in many cities are expected to make a profit. Most are publicly owned and operated by municipalities, states or special authorities. Some new or expanded buildings are controversial in their communities.