Every company has a help desk of some sort.
By neglecting their primary responsibilities, they waste company resources and multiply downtime costs. Of a longer term problem with this set-up is that it circumvents the creation of a knowledge base that can be used to develop department training or give feedback on productivity gains of software updates and revisions. A well-organized and efficient help desk will minimize downtime costs and increase end user productivity. It will also ensure that key personnel, such as IT managers, are free to focus their energies where they can be the most productive. Though saving money and other resources in the long run, the costs with establishing a fully loaded help desk from scratch can be staggering.