Sound quality is another crucial consideration. Price, also an important factor, doesn't vary significantly among headsets that call center agents use with their phones. Many distributors offer volume discounts. All the distributors we talked with agree that monaural headsets are the most popular. A monaural headset consists of a headband and only one earpiece.
Binaural headsets have earpieces that cover both ears.
Your decision to use a monaural or binaural headset can depend on the number of calls agents receive from customers. However, if you operate the type of call center where agents are exclusively on the phone all day without any inter-office interaction, then a binaural headset is superior. Smith agrees that a company's choice of headsets depends on the call center's environment rather than on the type of industry the center serves. The H51 Supra, which has a voice tube, is also available in a binaural model and with a noise-cancelling microphone. The monaural and binaural models have concave ear cushions and flexible earpieces.