The service manager provides direction, discusses quotas, deadlines, quality and quantity standards with a team. Communication is what the service managers job is all about. There are many types of communication, in order for services to be provided effectively the service manager must know how to use their communication skills. Definition of Communication Communication is defined as the process of one person sending a message to another with the intent of evoking a response. People must be very careful because each person will interpret things in their own way.
Efficient communication uses less time and fewer resources.
Although efficient communication should use less time it is not always the most effective way to communicate. There are many types of communication and in order to communicate effectively everyone must know and understand the different types. There is formal communication, informal communication and nonverbal communication. Each type of communication is different and will be used when the situation is appropriate for a certain type of communication. Formal communication has four subcategories of communication types.