Fabulous presenter great clarity, good analogies and humor some of my customers will benefit greatly. This course provides 'truly' essential knowledge. I had no idea just how useful it would be. I learned lots of things that I can take back with me and apply immediately. The seminar is very insightful and interactive.
Henry encourages open discussion and resolution between attendees.
It's nice to know that there is an art to running a call centre, and that I'm on my way to learning that 'art'. This is the first time that I've attended a seminar or course where the facilitator has been able to answer all questions. Great sense of humor and clear delivery. He delivered the information at a level that is understandable. The exercises were excellent good balance with theory.