Administrative conflict is more often destructive, and emotional conflict is most often destructive. LO5.05 Explain why it is important to determine the level of conflict. Alternatives for conflict resolution depend on the level of the organization where the conflict is occurring. Individual conflict occurs when the locus of the dispute is the individual. Group level conflict can be intragroup or intergroup.
Interpersonal conflict is usually a function of interdependence between parties.
LO5.06 Give the ways of handling conflict described in the dual concern model. LO5.08 Explain the distributive dimension of negotiation. The distributive dimension assumes that negotiation is adversarial and that each party is trying to walk away with a share of the rewards. Explain the integrative dimension of negotiation. The integrative dimension assumes that one party may gain without the other party losing.