Client Relationship Management refers to how we communicate with our customers. This includes contract management, request processing, status meetings, and any other interaction required between CAI and the customer. Through this process we work to understand our customer s needs and ensure high levels of customer satisfaction. Staffing refers to the process of filling open requirements and includes identifying candidates from within CAI or externally, recruiting as necessary, staging candidates and placing consultants on a customer assignment. We operate at a high level of productivity across the country, collecting thousands of candidates from a variety of sources, qualifying them to meet CAI standards, and matching them to our customer requirements.
Execution refers to the consistent delivery of services from on-site personnel.
This includes management of CAI associates, interfacing with our customer s managers, managing personnel issues, training, time reporting, and billing. Through this activity we ensure customer satisfaction with the consultant's services and that our consultant is satisfied with their employment and has the opportunity for personal and career growth. Key CAI management personnel are assigned to each of these areas to ensure that the overall process of receiving requests, presenting qualified candidates, starting new personnel and managing assigned personnel runs smoothly and effectively. We believe that a synergy between these processes and activities enables us to be a world class provider of temporary technical personnel.