You will need to contact the Complaints Manager within 28 days who will then arrange for your complaint and the investigation to be considered by a Review Panel. This panel will include an Independent Chairperson and 2 Councillors and you will have the opportunity to fully state your case to them. The Review Panel's recommendations will be made within 24 hours. We would also like to know when you feel a service that we have provided deserves a compliment. It can refer to members of staff personally, a staff team or general compliment about a service or package of services.
Compliments boost morale and make all the hard work seem that bit more worthwhile.
We really do appreciate them. Please send your compliments to the Complaints and Compliments Manager at address above . We look forward to hearing from you.