Our aim as an internet bank is to make our customers' lives easier and this is partially done by understanding that they are the dominant part of our relationship'. He could even be described as a crusader looking to change the face of banking forever. He describes banks merely as 'storers of value' and a place which enables transactions to be carried out. Aggregators and communities are what Head believes the internet is all about. I really do not like the big fat banks with their plush offices and shag pile carpets.
Many banks have few ethics.
Features such as headline interest rates, charge structures and the rest of it all serve to confuse the customer. What we are trying to be is straight up. We adhere to the ethical policy the Co-op is known for,' he adds. It would seem that this is not the case with Head. When the recent cashpoint charge crisis hit the industry, many banks attempted to charge customers 2 to withdraw money from machines.