The customer can see the status of the complaint through the back-end CRM and issues another complaint. This second complaint on the same order creates an automatic discount to the customer and modifies the back-end billing system to reflect the discount. Personalized Employee Services Integrated enterprise portals also streamline employee-facing services. For example, by using Sybase Enterprise Adapters, a company can automate many manual, paper-based human resource systems. Employees can get personalized access to vacation schedules, modify vacation plans and have the request automatically sent to their manager for approval.
Every enterprise has a number of different packaged and custom built applications.
Sybase Enterprise Adapters for EP allow these different applications to be quickly integrated to speed up information flow through the enterprise for a responsive e-Business. This document is available for download in PDF format only.