Human resource utilization 5. Quality assurance of products and services 6. Quality results 7. Managers as individuals play an important role in keeping things running smoothly. There actions are always being watched, they need to lead by example and make the right decisions even if it s not always the easiest one.
Managers also have a big impact on the quality of work the workers are producing.
Blanchard, Kenneth and Johnson, Spencer. The One Minute Manager. William Morrow and Company, Inc. 1982. Blair M. Gerard. Conversation as Communication.