The Compaq Fraud Management System helped show immediate improvement in fraud detection. With an accurate picture of their fraud, Celumovil elected to implement the authentication system in April 1998. Fault-tolerant hardware and software ensure that every database query and service transaction is processed and recorded reliably. With the Compaq authentication system we've reduced the call percentage to zero. The cloning problem is finished completely.
Fraud is costly both in terms of finances and customer perception.
They know that with Celumovil they will have no cloning problem. Much of the customer satisfaction stems from the security provided by Compaq's hardware. Since implementing the solution, Celumovil's subscribers don't have to worry about the loss of privacy, poor quality service, negative impact on credit history, legal investigations, and general hassles associated with fraud. Now the organization has happy, loyal clients who definitely prefer Celumovil as their choice for cell phone services. That enabled us to successfully implement a system that has differentiated Celumovil in the market and that at the same time positions Compaq as a technology and solutions supplier for the telecommunications sector.