Supervises cash handling, safety, security and sanitation. At closing, supervises handling of cash, cleaning and other duties from the closing checklist. Interviews, selects and provides training for staff, conducts performance reviews and coaches employees. Schedules volunteers and employees. Interacts with guests, provides a smile and friendly greeting for guests and uses guest's name whenever possible.
Knows menu and features and is able to describe every item on the menu and respond to inquiries.
Understands and follows safety and sanitation practices as mandated by the Health Department. Interacts with volunteers and volunteer groups, providing direction and guidelines for their service. Thanks guests when they are leaving, asks them to return and asks about their experience. Must be able to handle guest complaints and pressure. Conducts regular evaluation of standards for food and service.