The Office of Patient Relations serves patients and families who have concerns or are dissatisfied with their care here at the University of Michigan Health System. This includes University Hospital, Mott and Women's Hospitals, the Taubman Center and all Off-Site Health Centers. If a patient or family member has a concern about their care or interaction with staff while in the University of Michigan Health System, they may contact the Office of Patient Relations to voice their concern. Visitors are also welcome to communicate with the Office of Patient Relations by letter, fax, email or comment card.
All concerns are investigated and whenever possible, a resolution is reached.
The above amenities are offered through the Guest Assistance Program , located on the second floor of University Hospital, in Room UH 2B 203. Please contact the GAP office directly for guidelines on these amenities. Interpreter Services offers interpreters for both inpatients and outpatients. If you need an interpreter for a scheduled appointment, please remember to call in advance. Please make sure the patient has the Advance Directive booklet, which includes full instructions, frequently asked questions and forms.