Schedule a second diagnostic analysis with a different student. The MT conducts the analysis while Consultant listens in and takes notes. MT completes a second post-analysis report based on his own performance. Consult, review the report, ask questions, practice. MT completes the first in a series of pre-teaching reports.
Consultant teaches the sequential topics, including the integrated sales module, if appropriate.
MT completes the appropriate post-teaching reports and demonstrates effective knowledge of the techniques, both in use and instruction of others. Download Consultant strongly supports CBT to back up the hands-on training. We can deliver the necessary materials, tailored to your call center needs, and containing both the generic AAT and a variety of derivatives.