Your word processor cannot open the file, or says that the file is corrupt. Recoveries turned in on Friday will be completed by 10am on the following Monday. Recoveries can only be done on files that are word-processed or are strictly text files. Files created in database, spreadsheet, and other specialized applications cannot be processed. We are unable to recover files from hard drives, ZIP disks, or older floppy media.
Data recovery can be a time consuming process, and therefore the fee is non-refundable.
Refunds may be given if the data recovery is not processed in the 24 hour time period.