Support is so bad, some users have begun taunting the customer service representatives. One subscriber contacted AOL's technical support staff with a pressing question. You have waisted my time and other valued members time with this nonsense. It's people like you who make this job a drag. Another customer was even more unhappy when AOL downloaded a software upgrade to her computer which wouldn't run.
Good help is hard to find.
AOL may be easy to install and have loads of content, but it's a Web surfer's nightmare. Ironically, PC World is an AOL content partner. Please forward with subscription information and headers.