Acknowledge receipt of your appeal within 5 days of receiving it. Arrange a hearing date as quickly as possible after receiving your file from Centrelink. Provide you with copies of the documents relevant to your appeal, at least 7 days before your hearing. Conduct your hearing in a manner that ensures you have every opportunity to fully explain your case. Conduct hearings in person wherever possible.
Hearings occur in some regional areas.
Sometimes it may be more convenient for you to have your hearing by telephone or videoconference. Notify you in writing of the outcome of your appeal within 14 days of the Tribunal making its decision. Maintain an overall standard of 3 months from the date you lodge your appeal to the date you are notified of the SSAT decision. To have your privacy respected and your information kept confidential. To be kept informed about the progress of your appeal.