The growth of the computer assisted dispatch system meant saving valuable seconds, even minutes in getting help to people in need. Not only does it benefit the public, but the EMS system as well. Using computers to track and process everything from the callers location information to recording the dispatchers triage decision, even noting paramedic locations and times, allows EMS personnel to review and compare standards on a nation-wide scale. The equipment used by San Diego City's paramedic dispatch is by no means lacking in technology. Many years of planning and hard work have made our CAD one of the nations most highly regarded.
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The number one goal of any EMS system is to cut response time, without cutting corners. In reality the majority of our 'call to dispatch' times are under 15 seconds. This quick dispatch time can't be credited to dispatchers alone, the equipment we use plays a giant role. The triage system then comes into affect. Call after call is scrutinized carefully on a monthly basis to assure that our triage guidelines are current and ,more importantly, accurate.