You must go beyond the obvious to find the 2,000 plus other locations throughout the United States and Canada ready to be capitalized for the benefit of their communities and, most notably, your company. A profile of the typical call center employee must be identified in order to evaluate their availability in a community. Consistent, reliable information is critical to the success of the project and can be very difficult to unearth. There are 25 to 30 sources that must be explored to retrieve the critical information needed to understand a community. Examples of these sources include the Bureau of Labor and Statistics, Federation of Tax Assessors, Economic Research Institute and the US Census Bureau.
Inconsistent data can cause an entire analysis to become skewed.
By establishing weighted modeling analyses, a corporation is able to interpret the data, rather than glancing over the statistics. A true understanding of the real costs of labor and the presence of competition is critical in choosing the right location. This requires employee interviews, coordination with economic development groups, community visits, and job fairs to draw final conclusions. This process can be very time consuming and requires significant resources. Seek people with call center experience to assist in negotiations and construction.