Often they are afraid to ask questions about the pain or fear their child may be having or may have gone through prior to their death, so offer some answers to them as honestly, and gently as possible. Let them know you believe their child has died peacefully and without pain, if this is truly the case. Always tell parents the truth. Remember that good communication requires trust, and trust can only be achieved through honesty. Tell them everything you know about their child's condition or cause of death.
Information helps families feel in control of a situation, which otherwise, is out of their control.
Give parents permission to talk about their feelings and express their emotions. You will act as a positive catalyst in this very difficult first stage of grief. Treat mothers and fathers equally in giving information. Don't forget that siblings, grandparents, aunts and uncles grieve too. Though the focus should be the parents, it may also help to offer information and support to peripheral family when possible.