And as leadership learns about parts of a project that need to bechanged, new instructions and updates should be issued. Malishenko stressed the importance of coordinating training with thedelivery of the new product. Too-early training leads toforgetting and more frustration. E-Gov Expands Arena Change within agencies is not the only game in town. Hogan points out that although those efforts share many of the same dosand don'ts, they must also overcome turf battles.
Hogan remains optimistic about the ability to manage change in thislarger arena.
But sometimes that slower pace is an advantage. It gives people time to adjust.