The Service First Video Library helps keep customer service skills sharpened. It works good for our company to show one video per month. If your employees have been letting customer service slip lately, maybe it's time for video training. Many clients prefer to focus on one subject, receiving a video and a leader guide for each month. Some prefer to purchase all twelve.
Individual titles are available for special needs training in one or more customer service areas.
Read our artlicle I Used to be Your Customer . This tape is primarily an introduction to the basic concepts of customer service and the marketing effort for continuity of all twelve sessions. This tape demonstrates how cooperation between employees impacts the customer service level. It defines teamwork, identifies skills for teamwork development, and gives guidelines for a teamwork plan. This tape provides an understanding that complaints are an opportunity to improve existing service and begin delivering quality service.