She is APPA's current President and also serves as chair of the Strategic Assessment Model Task Force. Webster's defines accountability as the act of being responsible for your actions and able to explain those actions to another party. In order to do this, and to do so in a compelling way, we must first understand our customer base and the way in which they make decisions.
Higher education is heavily involved in research, and research is dependent upon data.
In order to communicate effectively within this environment, we need to come to the table with more than just our perception of service. Let me share with you how this tool is evolving and how it can be used within your environment to tell your story to your campus stakeholders. In early 1999, the APPA Board of Directors established a task force to breathe new life into APPA's Strategic Assessment Model. The charge was articulated as establishing an inventory of reliable and meaningful performance indicators that would greatly increase the credibility of the facilities management professional, who provides stewardship over his or her institution's greatest and most costly resource. The display allows institutions to compare their performance against the performance of others An organization can utilize the information to initiate a benchmarking process Or they can utilize the model for self improvement Or they can even initiate a process of peer comparison It is our hope that any of these endeavors may lead to more effective organizational performance which in turn could lead to added value for an institution.