Use analogies and encourage your customers to come up with their own.
Adults have a wealth of experience and knowledge.
One of the best ways to introduce a new concept is to relate it to one that s already part of the customer s knowledge set. The comparison or relationship between two dissimilar concepts in order to suggest a likeness between them is known as an analogy or metaphor. Analogies can be powerful learning tools in understanding the concepts and terms of computer technology. These analogies can help learners visualize concepts that can t be seen and will aid in the retention of the material. Software is like the instructions for the game.