The Helpdesk will attempt to answer all questions that are received. However, our priority is to respond to questions related to campus-sanctioned hardware and software. Hardware questions should be limited to campus equipment. Supported equipment includes network printers installed for departmental use, and computers distributed through the upgrade and workstation distribution process. General supplies such as toner cartridges, paper and device cables are considered office supplies - and must be purchased by departments.
Departments are responsible for the cost of equipment repairs outside of the warranty period.
When it becomes necessary to send equipment out for repairs, an estimate of the total repair costs will be provided to the responsible department. No work will proceed until the department secures a purchase order to cover the cost of the repair. Departments are responsible for maintaining warranty and purchase documentation for equipment purchased with department funds. Equipment installed in labs, classrooms, and research facilities is not supported. Desktop printers will be supported on a best effort basis.