Product must be sent back via UPS, RPS, or US mail, prepaid and insured. Return Authorizations are valid for only 15 days after being issued. Ship all returns back in a box, not a padded envelope. All original product boxes must be repackaged into larger outer cartons for labeling and reshipping. If a box, manual or warranty card is missing, your product will not be accepted for return.
All return policies apply to U.S. orders only.
Any returns older than 30 days must be handled directly with the manufacturer. Customer will receive replacement product, credit to TRC account, or a full refund to your school, excluding return and replacement freight which is the customer's responsibility. A copy of the invoice or packing slip must be included with the return. Ordering Policy Schools with Purchase Orders pay net 30 days. Personal orders must be accompanied by a check, money order, or Visa, Mastercard, Discover, or American Express.