By using this innovative and self-scoring inventory, team members, individual contributors, associates, administrative staff, and customer service personnel can learn how to work more effectively together and with customers. While all Profiles are needed for long-term success, every individual and organization has preferences that move them to action. Everyone within the organization needs to understand how to influence those around them as organizations become highly integrated and the cost of errors rise. While conflict cannot be erased, it can be reduced when people understand different priority mindsets, respect each other's point of view, and raise a range of considerations to ensure that the ramifications of decisions are fully understood in advance. Win-win situations can only develop when people understand what others are seeking.
Certification is required.
Kaleidoscope Video Kaleidoscope is an eight minute animated video that uses moving abstract figures, pulsating colors, evolving patterns, and syncopated music to portray an organization adapting to changing customer needs. Because there is no narration, users have an opportunity to shape the discussion to meet their specific organization needs. The story the video depicts is that of an enterprise's struggle with, and eventual adaptation to, a changing environment. Once a customer is lost, the leader goes off to develop a new vision. After several false starts, the leader successfully transfers the vision to the managers and workers.