Education and Experience requirements at this level consist of those identified in Level II plus one additional year of qualifying experience in reviewing and analyzing requests for determination of retirement benefits or other related benefits. This is the leadership level of the job family where employees are assigned duties with respect to supervising those at lower levels who calculate benefit estimates, new retiree benefits, vested benefits, transport of service, retiree warrants and problems, and other complex retirement benefit service credit procedures. Incumbents prepare appropriate correspondence and follow-up on all requests and correspondence regarding benefit estimates, and retiree questions and problems. Incumbents supervise a particular aspect of the retirement process which includes evaluation of employees under their supervision, and evaluating processes and procedures, and when needed, recommending and implementing improvements to those processes and procedures. Knowledge, Skills and Abilities required at this level include those identified in Level III plus knowledge of supervisory methods and principles.
Ability is required to supervise the work of others.
Education and Experience requirements at this level consist of those identified in Level III plus two additional years of qualifying experience in reviewing and analyzing requests for determination of retirement benefits or other related benefits.