In case they don't offer these options, you may want to get the policy in writing. You should also keep all receipts after the holiday shopping season. And some stores require you to keep all original packing material, tags, and instruction manuals. Remember, too, that any time you deposit money toward a purchase, the store must give you a dated and itemized receipt describing the goods, the price and any related costs, when you have to complete your purchase, and the store's refund policy. Clearly, refund and exchange problems aren't limited to the holidays, and aren't the only areas where consumers may need advice.
Consumers often run into glitches, whether they are purchasing, investing, or having repairs done.
So far in 1995, my Consumer Protection Section received 59,794 calls, and 9,042 written complaints. Know the store's return policy before you buy.