Domestic situations where family stress is evident, but the child has not been abused or at risk of abuse. Community service agencies are often available to help. If you're seeking information about DCFS or its programs, our Office of Communications is available to answer questions. Return to top. Hotline staff are social workers with special training in determining what constitutes child abuse and neglect under Illinois law.
Details are important.
The nature of the suspected abuse or neglect, including when and where it occurred. Any other information you think may help. Return to top. When you call, a hotline social worker will listen to what you wish to report. The worker will then ask questions to help gather enough information to determine whether to take a formal report.