The new Web-based service launched Oct. 30 enables riders to buy transit passes via the Internet. Sims first began working on an electronic online payment system for county services as a councilmember in 1996. The online pass sales program is aimed at people who use Metro's retail sales network, which includes telephone and mail-order service, two retail customer service offices in downtown Seattle and more than 60 businesses throughout King County. Online customers can place orders for a pass valid in the next calendar month beginning about the 10th of the current month. Orders are processed and mailed through regular mail within three business days from the date Metro receives them, so most customer receive their pass in about one week.
Customers can also have passes and ticketbooks shipped overnight for an extra fee.
An evaluation of the Metro Online bus pass sales program will be conducted after six months of operation. Customers who order online can complete the online survey, providing valuable customer feedback for improving the system in the future. Other services are being considered, such as court fees, pet licensing, property tax payments, and auction of county surplus property. By visiting this and other King County Web pages, you expressly agree to be bound by terms and conditions of the site.