Flexibility is an attractive feature of CM, providing owners with just the service they need and allowing dealers to structure a plan that meets the needs of each customer and each application. On highway use, where operating costs can be forecast more easily, a CM agreement may include all maintenance services necessary to operate the truck. This trend is evidenced by the increase in the number of leasing companies and the decrease in traditional truck dealerships over the past 10 years. This also enables dealers to continue to support the needs of those who wish to own their trucks, forming an ongoing partnership of value to both owners and dealers. Regular preventive maintenance is scheduled and performed, reducing the risk of breakdowns.
Customers reduce or eliminate the overhead costs of operating their own shops.
More effective maintenance lowers running costs, makes equipment more dependable and may allow fewer trucks to do more work. Flexibility of service hours makes equipment more productive by allowing service during off-schedule times Emergency road service is available 24 hours a day through Mack Central. Driver morale and company image are improved with clean, well-maintained trucks. Service is available nationwide. The CM program is designed to serve customers who want to own their trucks but also want the benefits of full-service leasing.