For high-quality cable Internet connection, it necessary to install an additional cable modem jack in your home. The one-time installation fee is the charge for this service. During installation, experienced cable technicians will also examine your cable line to make sure it's properly grounded and shielded and will install a specially designed splitter to reduce signal loss. During the installation of your new cable modem jack, the cable technician will either modify an existing cable drop or drill in from an outside wall for cable modem service. Technicians will not fish cable through walls for any reason.
Cable modems are more sensitive to interference than standard televisions.
It is necessary to take additional steps such as installing the additional jack and the special splitter to optimize your cable modem performance. Cable Internet access does not interfere with your ability to watch television on cable, nor does it affect the speed of the Internet connection. You can sign up right over the phone and get all the information you need. If you feel comfortable working with your computer, you may install your cable modem after you establish your Internet account with Kiva. If you would like to have a technician come to your house to install the service, Kiva will schedule you for an installation at the time you establish an account.