The Challenge Simplifying the means by which users must routinely access information and applications residing on various host systems to enable them to work on multiple sessions simultaneously.
Customer service is essential to the success of any organization.
Enterprises, such as those in the financial and banking sectors, rely heavily on their ability to satisfy their customer base by answering inquiries, rationalizing profiles to the institution's services, and promoting the institution itself. At present, the process of continuously opening and closing applications to obtain the required data is extremely slow, time-consuming, tedious and resource intensive. Service representatives and advisers need a better way to access the data they require, whether a customer's profile and portfolio, corporate interest rates, or new services offered by the institution. The Solution Automating host applications by building an HTML toolbar through which users navigate to their required applications, simplifies the routine of accessing information residing on various host systems and host-based applications. Implementing a Web application to navigate between host applications that are selected at a mouse click answers the challenge at hand.