Yes or no. The accuracy of all telephone numbers and addresses must be verified again by the dispatcher. Remain calm and give direct answers to the questions asked. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help.
All questions are important.
Understanding what happens when a 911 call is placed will help the system run more efficiently and will bring you the emergency medical service you need in the shortest possible time. Assure the patient that help is on the way. Keep the phone line clear after the 911 call is made. Direct someone to wait out front to meet the ambulance and lead the way. Consider having an interpreter if the patient does not speak English.