Repeat back to the speaker, in your own words, what you thought the speaker said and then give the speaker a chance to correct any misinterpretations. Give two possible interpretations of the message that was sent. Ask the speaker to rephrase or repeat the message. Managing Conflict Assertively Conflict is natural and inevitable in relationships. Effectively managed conflict can actually keep good relationships strong and healthy.
Communicating assertively is a style that can work for a variety of messages and situations.
An assertive message gives you a way to express yourself directly and clearly without attacking the audience or reducing the exchange to insults, swearing, blame, or ridicule. It demonstrates mutual respect for both individuals and their positions. An assertive message employs nonverbal behaviors carefully. For example, glaring, rolling your eyes, or loud yelling would promote defensiveness. Assertive speakers will first describe the facts of the situation, followed by their thoughts and interpretation of the problem.