Part of the reason loyalty is declining is because customers are tired of being treated as if their business doesn't matter. Yet, apathy is running rampant in the workplace.
Customer loyalty is the responsibility of everyone within the organization.
Debra Schmidt addresses attitude problems and much more in this 52 minute program. We ship within 48 hours. Product shipments outside of the United States will incur shipping costs at current air-mail rates. Express shipping is also available via FedEx at current international prices. If you need a rush order, please indicate it in the comments section.