It also means providing access to people at all levels. At Phillips Plastics Corporation, ongoing profit and loss statements are predominantly displayed in company lunchrooms and discussed openly in team meetings and in company publications. Production statistics are posted by each workstation on the factory floor. This instant feedback tells everyone how well equipment and processes are performing The Phillips communication methods also enhance the highly decentralized function of the 19 different locations. At Phillips, listening is more important than talking.
Communication is a shared responsibility.
People are expected to proactively volunteer information and engage in communications. In many low performing organizations, short term financial numbers drive action and behavior. Each time this happens, people begin to lose confidence in the organization s commitment to innovative projects. Slowly, but surely, people are conditioned to conform to the expectations of short-term performance. This short-term mentality leads to fewer effective management practices.