If you provide any service, that service is King. Only when the King makes mistakes, customer service is important to correct those mistakes. If we have to call customer service the King, it is at most a Deputy King. So when we run a company, we shall pay more attention to the products and services we provide to our customers. Those products and services are the King.
Customer service is still necessary and important.
However, it is Not King. I have no desire to see the Majesty King before I leave because I had the majesty in my stomach. In that article, I have discussed why personalized service is not important as most people think. However, someone has argued that if everything is equal, superior customer service is important. Therefore, customer service is King.