There could be fraud, but we do try to protect information. We trust our people. We still issue receipts. So the donor can check the amount. We want the monthly contact with the donor so they get that unless the donor has asked not to receive it.
Direct credits are difficult to handle.
The service is free for us because they wanted our business. Savings come in staff costs, because direct debits are processed more easily. This was echoed from the floor. We look at it as a saving in staff costs. One person can manage 15,000 donations a month using this system.