That means senior management has to be on line. I won't insult you by going into a lot of detail about the hows and whats of implementing quality in the workplace to achieve world-class status. You've seen and read enough to know it yourself. Words are hallow. E-mail, multimedia, Boomboxed or not, is all hallow.
Actions speak louder than words.
Let the leadership act. The state of Iowa is looking to research SPC software for a site license purchase. 7BIT Kevin asked about best SPC software for a Iowa site license. Don's SPC text has become the book of choice for SPC and the package is really a computerized version of Don's work. We will be standardizing on this package this Fall.