So make sure that you ship orders quickly. Web users want fast results. Make sure they get their order in just a few days. Be Reachable Customers want to know how to get in touch with you if they have questions. Be sure to supply your E-mail address, your street address, and a contact phone number.
Customers deserve to be treated like gold.
If you can, make it a policy to respond to E-mail within an hour or two at most. Customers will be delighted to see that you care about them. If possible, include an image of your catalog or building, customer testimonials, or even a brief company history. If so, be sure to use a package service that provides proof of delivery. Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.