HOME A survey was conducted at Main, Hillsdale and Marina Branch Libraries for a one week period April 9-15, 2000. Survey forms were placed at public desk locations for customers to pick up and complete. Survey included a space to write in comments for improving library service and collections. A total of 649 surveys were tabulated.
Customers have an extremely high level of satisfaction with library staff.
This provides an opportunity for staff to examine the use of electronic resources and develop appropriate strategies for promoting this service and training the public on how to use it. Staff will review survey comments and examine what it is that keeps the quality of library materials at the good vs. excellent level. This is an opportunity for Librarian s to examine library collection development practices and policies in an effort to improve availability of library materials. Comments have been divided by library location and assigned to a Library Team for review and consideration. Responses to these comments will be periodically placed in a Customer Satisfaction Survey binder located at public counters in Main, Hillsdale and Marina Branch Libraries.