If a manufacturer has established an informal settlement procedure that has a certificate of approval by the Division of Consumer Protection, the remedies provided by this chapter shall not be available to any consumer who has not first resorted to such procedure. In the event a manufacturer's informal dispute settlement procedure does not have a certificate of approval from the Division of Consumer Protection, a consumer may immediately and directly seek the remedies provided by this chapter. The Division of Consumer Protection shall suspend the certification of, or decertify, any informal dispute settlement which no longer complies with said provisions. Nothing in this chapter shall in any way limit the rights or remedies available to a consumer under Subtitle I of this title. The Division of Consumer Protection shall promulgate rules and regulations in order to implement the purposes of this chapter.
All information is subject to change without notice.