Methods for prioritization, evaluation, tracking, resolution, documentation and feedback regarding employee concerns exist and are adhered to while concerns are being resolved. Ascertain whether the ECP organization is independent of line organizations and whether the ECP staff is competent. Qualifications of ECP counselors and investigators are established. 03.02 Assessment of the Licensee's Process for Resolving Employee Concerns . This assessment should be done by interviewing ECP staff, reviewing applicable ECP files, and, where necessary, conducting employee interviews.
Controls exist requiring records of pertinent conversations and meetings.
Sufficient detail is documented to determine the safety impact of the concern, where possible. Sufficient records exist on the processing of the concern, including records on receipt of concern, interviews, assignment to staff, summaries of telephone conversations, resolution, and feedback to the employee. Records are maintained in an officially designated secure location accessible only to internal auditors, ECP staff, and authorized management. Contact appropriate employees, particularly when a concern does not appear to have been adequately resolved, to discuss their satisfaction with the closure of their concerns. Perform an independent review of the adequacy of the licensee's resolution of a sample of the concerns selected for review.