Our customers are responsible for maintaining all on-line data. Our customers are responsible for thoroughly testing all programs written by their own technical support staff. If our customers contract with outside programmers for modifications to our central source libraries, such contractors must abide by our standards for documentation of program modifications. Our customers are responsible for following established procedures for testing modifications in a timely manner. Customers are responsible for coordinating major configuration changes within their area to insure that their ongoing processing is not impacted.
Customers are responsible for their own production set-up.
We will maintain the integrity of the centrally-supported programming libraries. We will respect the security and the integrity of the databases, following the principles in section 2.5 of the Information Security Manual. We will jointly arrive at standards which determine how processes are to happen. Whenever possible, we will participate in joint efforts with technical staff in client offices. 1. TOSs are to be installed into the test regions in a timely manner.