BBB Dispute Resolution DR Programs File a Complaint DR Publications BBB AUTO LINE Volunteer Opportunities Arbitrator Training Information CBBB dispute resolution training programs are developed and conducted by the staff trainers in the DR Services Department.
All trainers have extensive experience in dispute resolution and are active in the field.
The CBBB, in conjunction with local Better Business Bureaus around the country, offers a 40-hour training in basic mediation skills. CBBB training teaches an interest-based model of mediation which consists of six different stages. In addition to the scheduled mediation and arbitration trainings listed below, the CBBB also offers specialized training in conciliation and negotiation. These trainings can be customized to meet a company's specific needs. Accordingly, arbitration is a professional activity requiring high levels of specific skills, including excellent written, verbal, listening, fact-finding and logical reasoning skills.