Recommended by Florida attorney-mediators Diana Santa Maria and Marc Gregg in 7 Steps to Effective Mediation . To my delight the book is not only keenly insightful and amazingly informative, it is extraordinarily entertaining . . . In a weird way, You Can Negotiate Anything feels like it was written as my own personal guide to dealing with the world. My only gripe is that Cohen never wrote a second book. Coping with Difficult People by Robert Bramson .
Difficult people are unavoidable - but they can be managed.
When You're Not in Charge. Roger Fisher and Alan Sharp. Yes explains why collaborating with others is so difficult. People have minds of their own - and their decisions are influenced by their emotions. Fisher offers a new strategy - how one person can help the group formulate a clear vision of results , suggest a course of action , and learn from past experiences .