When doing anything involving the Internet, there are always dozens of uncontrollable variables to contend with.
Audio chats tend to either be good, or downright horrible.
There's nothing we can do about the first two factors, but you may be able to help the audio quality by maximizing your computer's capacity. We suggest you make sure no other programs or applications are running on your computer, except for your Internet dial-up program, FireTalk, and your web browser. A window will appear asking for the password. Type the word laminitis into the password box, and click on Join. You will now enter the chat session.