Handbook Page 20 Student Grievances Against University Faculty and Staff Complaints and grievances should be discussed with the individual staff member involved and resolved with this person in most cases. A staff member in the Dean of Students Office and others serve as advocates.
Advocates encourage self-help and act primarily as resources for students.
If a resolution cannot be reached with the individual staff or faculty member involved, a student may discuss the grievance with the staff member's supervisor. The supervisor is then responsible for discussing the grievance with the staff member and for responding to the student in writing stating the outcome of the conference. If a resolution of the grievance cannot be made with the supervisor, the student may appeal in writing to the university administrator to whom the supervisor reports. The administrator will confer with the supervisor and the staff member and respond in writing to the student. If the grievance resolution is not satisfactory, the student may forward a written appeal to the Provost's Office who will review the grievance and render a decision that will be transmitted to the student and to all other parties involved.