A great company that even I will pay extra to do business with. Especially good for the printmaker and watercolorist. Prices are fair, selection is superb. If you can't find it anywhere else, look here. Their website is ok.
Customer service is better than they used to be, by far.
Becoming first rate. Great for huge discounts on student stretched canvases and paper. They make their own paint which is some of the cheapest paint around. You might get part of a shipment you ordered, and your backorder might get cancelled- you will find out about that weeks later. Customer service is either Good or Bad, but you will never know if they were ugly.