What You Do, Not What You Say Seven tips for conveying your competence. Being competent is an important factor in building trust. People seldom believe you re competent based on what you say about your credentials, experience, investment philosophy, or background. They believe you re competent based on your behavior. This article addresses how you convey your competence in the first meeting, assuming you actually are competent, trustworthy, and knowledgeable about your products and services.
Competent professionals ask good questions.
Successful people measure your competence by the quality of your questions. Of course, there is a stage setting before you blurt out this question. Any B.S. artist can tell a good story, but only competent people know the right questions. Competent professionals discover all the necessary information in the first interview. Prescription before diagnosis is malpractice.