You will receive written information pertaining to your vehicle manufacturer's eligibility requirements when you file your claim. BBB AUTO LINE proceedings are informal. In fact, most cases can be resolved over the telephone. If you wish, you may be represented by an attorney. However, in the vast majority of cases both parties represent themselves, and do not find it necessary to involve an attorney.
Arbitration is an informal process.
A hearing is held at which the consumer and manufacturer's representative present their views of a dispute to a neutral third party, the arbitrator, who will decide how the dispute will be resolved. In BBB AUTO LINE, once the arbitrator renders a decision, the consumer has the option to accept or reject the decision. If the consumer accepts the decision, the manufacturer is legally bound to abide by the decision. By accepting the decision, the consumer gives up the right to sue the manufacturer in court on any claim that was resolved at the arbitration hearing, unless the manufacturer fails to perform according to the arbitrator's decision, or unless otherwise provided by state or federal law. If the consumer rejects the decision, the manufacturer is not obligated to perform any part of the decision.