Securing partner commitment to the plan and its deliverables and funding. Establishing high-level performance metrics relative to customer service, technical support and provisioning to insure Akamai's customer satisfaction objectives are achieved. Working closely with the customer support team to insure the partner has the skills required to deliver the objectives. Working with the partner's executive team to identify opportunities to expand Akamai's business relationship that are consistent with the partner's business objectives and core competencies. Coordinating new business opportunities with the sales development team.
Demonstrated experience working with high-level partner and executives is essential.
Bachelors degree required, master's degree preferred.