Before you compare your phone bills to those of another organization, be sure you ve taken all the variables into account. I have never seen a comprehensive, statistically valid study of business telecom spending, and I m not convinced that such a study is even possible. Any comparison of telecom spending reasonableness must take into account the many ways in which organizations differ in their use and management of telecom. The following are just some of the hundreds of variables involved.
Definitions vary, but telecom rates are dependent on volume.
Every one of these factors has a direct effect on telecom costs. Until someone comes up with a study which takes at least these factors into account, I ll remain dubious about end user telecom metrics and benchmarking. The real issue is not how your bills compare to other companies, but how effectively you manage your telecom equipment and services, and how they contribute to achieving your organization s objectives. Angus TeleManagement Group Inc. All Rights Reserved. Conditions of Use .