Don't bask in your accomplishments. Fix it all the time. Change when you don't have to. Focus on process, not success. Take risks, not chances.
Competition breeds conformity.
Don't compete-change the game. While most of the authors' examples come from business, the lessons still apply to Extension. They maintain that modern organizations suffer a corporate junk food diet of meetings and memos. The authors argue for cutting meetings down to 45 minutes or conducting meetings standing up. The book contains many ideas for streamlining our organization.