Help desk professionals that earn their certification through HDI's Star Series have met requirements necessary for a help desk professional, have been acknowledged by the industry's most respected organization for their excellence, and can be assured that their certification will be recognized worldwide. Current S2C2-certified help desk professionals will be grand fathered as analysts. Other help desk certification programs are based on subjective training programs, not on standards set by the industry. HDI's Star Series certification was truly developed by the industry, for the industry. HDI's Star Series certification tests are open to anyone who wants to take the tests.
Certification instills customer confidence and leads to increased customer satisfaction.
Employers can save money and increase productivity by hiring only certified professionals. Certification is an important step toward industry self-regulation and the standardization of acceptable service levels. All Rights Reserved. Inc. Thomson Learning is a trademark herein used under licence. All brand names mentioned herein are used for identification purposes only and are trademarks of their respective owners.