Clients can and do judge the technical competence of the services they receive, although they may not use the same criteria as providers and they may not be technically accurate. Ultimately, clients judge technical competence by whether their needs are met or their problems are resolved. Family planning clients want ready access to contraceptive services and supplies. A convenient location and prompt service are important, but access also means that services are reliable, affordable, and without barriers. Clients want providers to offer thorough explanations and examinations to everyone alike.
Clients come for services for a specific purpose.