Network and Desktop Support is defined to mean the diagnosis of problems for equipment and software provisioned under this contract. This contract is no way limits a Department or College from obtaining any equipment or software they may deem necessary to support their mission. This contract does limit support to those items for which Computer Services has qualified personnel or facilities to provide a necessary level of adequate support. A workstation for the purpose of this contract is defined as a grouping of hardware designed to support a single user. A typical workstation consists of a CPU, Monitor, Cables, Printer, Keyboard, Mouse, Standard Accessories and supported Software.
Any amounts shown above are subject to change based on an ongoing financial evaluation.
As a result, charges may be changed on a contract renewal basis. In the event a change is required, a 30 day prior written notice will be provided to all effected parties. Either party under the terms of this contract may terminate Network and Desktop Support. To do so will require a 30 day written notice from the appropriate Department Head or Dean to the DLIS Business Office located in the Thomas Cooper Library. Based on the actual work performed to date for an area, and the remaining time left under the contract, a prorated refund may be appropriate.