After their experience at the urinals, most men pass on washing their hands. Although a few small shops were part of the initial design, the existence of kiosks scattered along the concourse selling newspapers and gift items demonstrate the lack of sufficient planning for concessions catering to the needs of the traveler. The kiosks are unsightly and impede the flow of traffic in the concourse. When the terminal first opened, there were very few telephones accompanied by long lines. Since then, numerous freestanding phones have been added and the problem is only severe at peak travel times.
Air travel can be very hectic.
People are rushing to catch their next flight. First time visitors to the terminal may not know where they are going. Rather than being soothing and comforting, the bright pulsating neon lights and high-pitched instrumental sounds are distracting and irritating. Venustas is not simply beauty. It is that rare, magical quality that is achieved when all the elements of a building work in concert.