Stephen now concentrates almost exclusively on accident claims. The success of the firm in that area is shown by the facts that John Eastwood joined the firm with twenty years experience as a solicitor to deal with accident claims. There are also a further ten support staff, five of them with law degrees, who assist with accident claims whilst each file remains under the strict supervision and control of Stephen Baker and John Eastwood. Whereas three years ago the firm consisted of eight people in total there are now twenty-nine in the firm which has necessitated various extensions to the original business premises. Stephen is committed to training for both himself and all his staff members.
All legal staff attend courses to ensure their knowledge is kept up to date.
The firm is highly computerised with every fee earner and secretary having their own p.c. Stephen himself is a member of the Law Society's PI Panel and the firm is working towards a Legal Aid Franchise and Investors in People. It is not realistic to deal with certain area of law by the Internet even with the assistance of fax machines and telephones. The firm is however conveniently based for the those in the North of England with cars. The firm is approximately five miles outside the Manchester city centre and only about two miles from the M62 with plenty of pay and display parking available within a couple of hundred yards.