Mastio also maintains and publishes the largest and most comprehensive database of plastics and natural gas consumption and production and use in the U.S. and Canada. These market study reports help industry leaders obtain cutting edge information to help them gain a competitive advantage in the marketplace. The plastic series of customer satisfaction reports include the major plastic resins of Polypropylene, High Density Polyethylene, Polystyrene, Linear Low Polyethylene, Low Density Polyethylene, Polyvinyl Chloride and Nylon. The company also publishes customer satisfaction reports on extrusion, blow molding, and injection molding equipment manufacturers. The energy series of reports includes Natural Gas Pipelines, Natural Gas Marketers, Natural Gas Producers and Electric Power Marketers.
Customers now take superior customer service for granted.
Customers are raising their expectations. Leading companies are responding to this trend by instituting customer service initiatives and measuring their progress versus customer needs and their competition. Ignoring customer dissatisfaction can be a crucial mistake. Suppliers who recognize their customer s needs, and focus on the issues important to their customer will build customer loyalty and be successful. The company also works on a retainer basis for many clients around the world.