Makes recommendations to the Selectman Meetings Management personnel from both companies are invited, and usually attend, the Broadband Monitoring Committee meetings to present updates and answer questions about the services they provide. Minutes are kept of each meeting and available to the public as are the requests and complaints as well as the cable operators' responses. The Monitoring Committee works with both BAT and the cable operators to assure the public access needs of Brookline are being met not only in law but in spirit. The Broadband Monitoring Committee Ombudsman takes complaints and comments in writing, by e-mail, or regular mail. All comments are forwarded to those who can resolve the issues.
All correspondence is kept on file.
The provision of Internet access by either cable company is not covered by the licensing agreements, since it does not fall under the auspices of cable television. The Broadband Monitoring Committee does, however, continue a dialog with both franchises to advocate that the residents of Brookline are provided the highest quality of services in a timely and reliable manner. Local Access programming is produced by or sponsored by Brookline residents with the assistance of a professional staff. Local Access programming also includes coverage of Selectmen and School Committee meetings as well as Town Meeting. Local Origination programming is produced by a professional production staff and is supposed to be Brookline-oriented.