To further integrate with WMS, WebTrends enhanced the Enterprise Suite to support its existing logging format. The Internet Solutions Center installed WebTrends Enterprise Suite onto numerous 'processing' servers dedicated to running WebTrends software. Log files from hundreds of web sites are moved to these processing servers each night by 2am, when processing starts. The WebTrends Enterprise Suite 'auto detects' the type of each log file, which come from a wide array of web servers. The WebTrends software then creates up to 33 reports for each site, processing approximately three gigabytes of log data.
Customers view either a complete summary report or an executive summary report.
Customers and the operations team at the Internet Solutions Center are pleased with the new solution. From an operations stand-point it's night and day comparing the new system to the old one. The Internet Solutions Center has been moving 50-100 companies per month to this new system and plans to shut down their old reporting system by November of 1998. We chose WebTrends because it works, makes outstanding reports, and helps us gain new customers. Increased customer satisfaction - The Internet Solutions Center periodically surveys their installed base to get feedback and gauge customer satisfaction.