Techs Response Time DCC tries to maintain a set response time for calls to our help desk. When the Help Desk is contacted, a call record number is made, and the process begins. Response times in the chart represent the time between when this record or ticket is made and when a trained technician should make contact, or start working on the problem.
Different problems require different amounts of time to actually solve.
Sometimes the problem is solved in a wiring closet or operations center. All response time records are available upon request. Calls placed before 10 am will receive a response before 5 pm. Calls placed later in the day will receive a response before the same time next business day. This page was last modified by UAF Web Coordinator .