It turns any telephone equipped with pushbutton tone dialing into a computer terminal. As a result, customer service representatives can be freed from handling routine requests, and the quality of customer communications can be improved without adding staff. Creating an editing application is as straightforward as pointing and clicking. To create an IVR application, icons or cells are dragged from the cell palette to the drawing board to create a call flow. Allows the installation, activation, or removal of an application without causing downtime or interruption of system operation.
Administrators can also use the interface to manage the local information database.
This interface gives an easy way to review, record, install, delete, back up, and restore voice prompts. All Rights Reserved.