An automated attendant improves call handling efficiency and customer service while cutting costs. Calls are answered by a voice processing server in a way that enables each caller to route themselves to the extension they need by following menu options. A personal assistant is where individual mailbox owners is informed of the source of the call before connection and can then tailor their greeting to the person calling. Enhanced integration provides caller with a better voice mail service by enabling the PBX to inform the caller of the reason for being transferred to voice mail. Dial by name offers callers access by name, at any time of the day or night, to unknown extension or mailbox numbers without help from an operator.
Callers type in the name they require using the alphanumeric key pad on a touch tone phone.
The database then searches for a match and speaks the name and corresponding number. Fax messaging enables fax messages to be stored in the same mailbox as voice messages and ensure confidentiality and remote accessing of faxed messages. By treating faxes like voice messages and storing them in a mailbox for routing to a printer or fax machine, users can choose when and where to view them. Fax overflow ensures faxes always get through. If a fax machine is busy and nother fax call is received, the overflow application accepts the incoming fax and stores it electronically until a fax machine is available.