More than one-half of the current Federal workforce may be gone by 2010, over 28,000 SSA employees will be eligible to retire, and another 10,000 are expected to leave the Agency for other reasons. This retirement wave will result in a significant loss of institutional knowledge. The DDSs will also experience a retirement wave. The essence of the Vision is defined by the principles of service that it embodies and the enablers of service key to its realization. Customers have expanded options for service that are broad in terms of the time, place, mode of access, and language.
Customers complete their transactions at the first point of contact.
Customers have the confidence that SSA collects personal information only as needed for the Government's business and discloses personal information only as allowed by law. SSA works with other government agencies to move toward providing a wide variety of government services in a single contact. SSA safeguards trust fund contributions and tax dollars through effective management and aggressive preventative, investigative, and prosecutorial efforts. SSA maximizes use of technology to automate workload and administrative processes to enhance service and to support the fully electronic, paperless processing of its work. Customers and employees have access to electronic records, with the necessary security, privacy, and authentication.