When fear takes control, sharing the fear will always result in a solution. Talking out a process or brainstorming an issue whether within the immediate organization or spanning departments, allows ideas to germinate. There are few processes or procedures in a CLEC that can be handled only by one department. Sales need Marketing or Customer Service. Orders cannot be processed until Provisioning has completed all their tasks, which include interfacing with companies outside the CLECs' sphere of influence.
Billing needs Marketing to set product plans.
They also need Provisioning to correctly set the order. Marketing influences rate tables and pricing. Customer Service requires input from Marketing and provides input on the customer experience. In every instance, another department or organization is necessary to set processes. The real problems occur when managers fail to involve other areas of the organization and fail to recognize their lack of knowledge.