Phone mail and email questions are answered promptly at the beginning of the next business day. The ITC Help Desk serves as the single point of contact to assist computing users with any type of computing and communications question or problem. Mornings usually are the least busy time for the Help Desk. The Help Desk staff and student consultants help with software packages, operating systems, magnetic tapes, diskette conversions, recovery and debugging techniques. Specialized consulting is available in the areas of statistics, graphics, word processing and document preparation, communications, electronic mail, networks, and vector computing.
Consultants also provide limited technical assistance in the selection of hardware and software.
Support includes advice on free microcomputer software and assistance with obtaining it. To answer callers personally and promptly, calls to the Help Desk are distributed randomly to all members of the Help Desk Team. Any member of the team should be able to answer general questions, e.g. obtaining computer accounts, computer short course schedules, etc. Help Desk staff can be reached at 924-3731. If the Help Desk staffer has difficulty with a caller's question or problem, they will consult other full time staff members and will return the customer's call as quickly as possible.