Clients will feel that they are important in your eyes. They will feel comfortable speaking to these people if they call and you are not available. Show your clients you care about communicating in real English - not legalese. Let them know you realize that lawyers sometimes talk a different language and that you are happy to stop and go over matters that may need explaining. Tell them you want them to understand everything you are doing for them and that there are no stupid questions.
Clients fear being talked down to by lawyers.
Inviting questions encourages them to interact with you on a level at which they feel comfortable. Thank your clients for their business. Return phone calls promptly. Most lawyers, doctors, and other professionals have the luxury of being very busy as we head into the 21st Century. Many of us feel that we are under great time pressure.