There is an appropriate job description for each position. Personnel hold the appropriate credentials and experience for their position. The agency has written personnel policies. Licensure and certification is verified and documented in the personnel record. Health care personnel have completed a CPR course within the last two years.
Clinical practice is supervised by a registered nurse or physician.
There is a policy to provide continuing education and staff development. Medical care services are provided under the auth ority of a Medical Director or Medical Consultant who is a licensed physician in the state of Texas with knowledge in the program area. There are qualifications for all established and contractual positions. The agency has professional staff providing case management services or who supervise cas e management activities. There is a method for conducting annual job performance evaluations of personnel, includin g contractual employees, which evaluates technical skills and job knowledge.