Guidelines may not address all circumstances or cover every type of problem. The employee is expected to deviate from, interpret, and adapt the guidelines to correct conditions that are not specifically covered. The work involves a wide range of operating problems and error conditions and is compounded by recurrent changes in the operating systems and constantly changing production procedures. The employee operates and controls a variety of computer and peripheral equipment, identifying, and resolving equipment problems and processing conditions. She affects the efficiency of the workflow, quality of data processing production and services, and the adequacy of the products.
Contacts are with employees in the immediate unit, vendors, and software personnel.
The work requires extended periods of standing, walking, stooping, or carrying heavy loads of paper and tape weighing up to 50 pounds. Work is performed in a typical computer environment. This position is non-exempt from coverage under the Fair Labor Standards Act.