Travelers must submit a written list of the items, along with the date of purchase and receipt. Most airlines will pay only the depreciated value of the lost items, not their replacement value. Cody Droddy flew on Vanguard Airlines the day after Christmas. When he got home and opened his bag, the glass candles he received as Christmas presents were broken, even though they had been wrapped in bubble wrap. Droddy called Vanguard but waited on hold more than an hour only to find out that all complaints must be submitted in writing.
Baggage do's and don'ts Write down the contents of each checked bag.
Have the date and price paid for each item available for airline. Airlines will reimburse you for interim expenses if your bag is delayed for a significant amount of time. Check your bag at least 20 minutes before departure. Some airlines require a baggage claim be filed within 24 hours after a flight lands. Sometimes persistence pays.