If you have suffered a real loss, make it clear what the losses are. Persist until you get to someone who can talk reasonably about the problem. The bottom line is that it is probably not worth your time to go to court for compensation in small cases like these, though that is always an option. Small claims courts in each province provide a relatively simple process that does not require a lawyer. But in many cases, you won't have to go that far.
Companies are increasingly sensitive to the implications of bad service and obvious mistakes.
If they want your continued patronage, they may be prepared to pay. Bartering free services offers the company a chance to compensate without a cash outlay, but don't underestimate the value of your time and work. For information on dispute resolution procedures - including small claims court, see L.D. Cross' Straight Goods article Dealing in disputes . All Rights Reserved. Straight Goods respects the intellectual property of our contributors.