A. Start by identifying the reasons the customers are disputing the charges. Many times, disputes arise because of shortfalls in your customer service performance. Customer claims that the advertised selling price is different than the actual price charged.
Customer claims that merchandise was received after the promised delivery date.
Unhappiness over the quality of the merchandise. Fraudulent charges made by someone other than the customer. Most of these issues can be addressed by improving and being proactive in your customer service. Make certain your product and service meet the expectations set by your advertising regarding quality, pricing and delivery. Review your shipping and handling policies.