The Disruptive Passenger Working Group Focus Teams examine topical issues and problems where an objective, third party forum may be of benefit to the industry and the experience of committee members may be called upon. This informal working group arose from the Disruptive Passengers Conference in October 1999. The objective is to provide a generic training course description to present at the main RAeS Disruptive Passenger conference in October 2000. A formal remit will be established at a Human Factors Committee meeting later this year. However participants should be willing to review training documentation and comment within a reasonable time delay.
Confidentiality is also a requirement.
Location in the United Kingdom is not a requirement - correspondents from international carriers are welcome. This page will be updated regularly in the lead-up to the RAeS Disruptive Passengers Policy Conference in October 2000. If you are directly involved in training ground agents or aircrew in passenger handling and wish to be involved in this working group, please contact Rick Heybroek , HFG web co-ordinator.