A Computer Training Issues Team set up through Human Resources has developed recommendations for improving training efforts. Current salary levels have a frustration to retaining technical staff. The people the University develops to support its needs are highly marketable. The University is moving to a 7x24 institution. Classroom instruction in the evenings and on weekends is becoming more common.
Adequate support requires that staffing levels be adjusted accordingly.
A new salary survey should be performed for distributed computing support staff. There should be a standard, common reference source to provide information on how to access various computing resources. Older generation technology such as Sytek equipment and PCNet and 10Broad24 networking should be phased out where possible. Implement compatible e-mail systems for faculty, staff and students by January 1996. Provide user accounts to students as needed.