Use of Internet to reach customers has made Carrier a cool company,Papaleo tells Fast Company panel. The Internet has spurred a power shift from the manufacturer to the consumer.
Consumers have more choices, and companies are obliged to become more responsive.
Papaleo makes a point during the roundtable as Mary McMormick, president, Fund For The City of New York, looks on. As one of only two panel representatives of the earnings-based economy, Papaleo provided a steady voice against this turbulent and confusing backdrop. So our ship sails no matter what the weather. We have learned over time how to handle the rough seas, and to make the most of favorable conditions. Alan Webber, Fast Company founding editor, and Polly LaBarre, senior editor, moderated the freewheeling discussion.