If you have a Unix-based machine, you MUST have a system administrator to maintain it. In addition, other serious problems with the system may go unnoticed until a catastrophic failure occurs. For those departments who do not have their own system administrators, our monitoring services can be secured for a nominal monthly retainer. The monitoring service is no substitute for regular monitoring by a full-time staff system administrator, but it does offer the client some level of comfort knowing that someone is checking in on the system from time to time. As with all campus recharge services, this fee is based on recovering the cost of the service.
Any work performed outside of normal business hours is billed at twice the standard hourly rate.