It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry. Includes information on jobs such as winemaker, pastry chef, kitchen designer, and recipe developer.
Appendices lists schools and training programs, professional associations, and food publications.
Finding out more about careers in travel, tourism, and hospitality. A Geography Workbook for Travel and Tourism by David Intended to introduce readers in travel and tourism programs to basic geography skills through workbook approach. Presents a separate discussion of destinations by continent and region. This is a comprehensive book about the realities of careers in the hospitality and tourism industry. The purpose of this book is to serve as a guide for defining, planning, and managing a career to achieve the maximum fullness and richness that can be obtained from a career in the world of hospitality and tourism.