If you have identified a problem which we haven't resolved, your local Penske team is notified immediately. They'll contact you ASAP to determine the best actions to solve your issue. We develop an action plan which is communicated throughout our organization. After the action plan has been implemented, we'll ask you if we've solved the problem to your complete satisfaction. We want to make sure your operation is at peak efficiency.
All customer feedback is analyzed to identify areas for improvement.
Every Penske location, department and manager receives the report on our performance.