Bots are interesting. If there's a way to offload the burden on call center reps and engage the customer in the channel they've chosen for interaction, that' s better for the customer and cheaper for the bank. I'd be curious to see what automated help can do for people. The new ATMs can do everything from print a statement to cash a check down to the penny. They can even sell stamps or concert tickets if the bank wants the machine programmed that way.
Check cashing ATMs are on many banks' wish lists.
It saves time. Jackie Fenn at Stamford, Conn., -based Gartner Group, says when it comes to technology, banks need to look at the value it brings. We recommend that banks have a technology tracking and evaluation function. It's not a matter of moving ahead with all technologies. For those that aren't going to make a big difference to you, sit back and let the big guys try it and then evaluate it.