By David Willis Providing life support for Internet applications isn't easy.
Complex systems fail for reasons that system architects never anticipate.
Technologists obsess about the machinery of e-business, but most unhealthy system behavior isn't caused by your technology choices. Nope, it's not the Web server engine you choose, the database you select or the slick management console you install that matters most. It's the people and processes behind all those moving parts that maintain your Web pulse. Administrative errors are the No. 1 cause of Web flatlining. Operational failures have many causes, but most often they stem from garden-variety stupidity.