For example, the University Heights COPS Station logged 425 calls in the year 2000. All but two of those complaint calls have been fully resolved. Those two unresolved complaints are currently being settled in court. One strength of the COPS system is follow-up. All non-emergency complaints are properly recorded and followed up by Buffalo Community Police Officers.
COPS staff stays in touch with complainants until some resolution is achieved.
This may take the form of arbitration for a neighborhood dispute or an arrest for criminal activity. Another strength is coordination of information. Just as police districts collect data on crime occurrence, COPS stations collect data on neighborhood nuisances and disturbances. Repeated complaints about a single address are tracked at the stations. Ultimately, COPS will identify strategies to address common complaints and work with the appropriate departments to implement those strategies, whether it is monitoring drug activity to facilitate and arrest, or working with landlords and housing programs to improve problem properties.