We will make notification through the Network Administrators' distribution list and 3-1611, including the extent, nature, and estimated time of repair for the emergency as soon as possible. Any interruption of service to an academic or administrative facility entrance or student housing facility is a network outage. It may be anything from a general network failure including routing services, to failure of a a specific hub, bridge, transceiver, or other piece of network equipment. Because there can be different levels of failure, there will also be varying response times. Critical failures are any complete router failure, complete software service failure, or a partial failure to a critical area of the University as defined in Section 8.0, Specifications .
Critical failures require immediate service.
Any full router interface failure or any full sub-net failure due to hardware or software failure are considered major failures. Major failures are not emergencies, and service may be from 30 minutes to four hours. Service for isolated failures may be from two hours to three days. Network support for isolated failures will be limited to Monday through Friday, 7am to 11pm. A response to an outage includes five steps.