The project leader says that the KM aspects worked out fine, but they couldn't get a handle on the data-organization problem. He says that the databases that were to feed the application were incomplete, too diverse, and incompatible with each other. By profiling both overtly and covertly the areas of interest of knowledge workers, the system, known as I3, can automatically index information displayed in a user's Web browser. Whenever I3 detects new postings or documents on the intranet that are of particular interest, it alerts the user. Living Up to the Hype KM systems not only help a company to use existing resources more efficiently but also to share worker experiences across an enterprise.
Corporate memories are a constantly updated and highly st ructured database of business practices.
So far, they have been used mainly in the health-care industry. They assist in medical diagnosis and also improve patient care by offering lessons learned from past cases. Users enter a case and search the repository for similar cases to determine the best procedure, indexed by such factors as care period, care plan, and patient satisfaction. It also includes an induction mechanism used to identify the most pertinent search criteria. Workers simply enter the new case details, and the system suggests diagnosis and patient-care advice adapted from previous cases.