The JobMark support team is in the business of managing employment sites. Our team is experienced and progressive in its approach to customer service, billing and collections management, revenue accounting and management reporting. We strive for excellence in all administrative functions in order to meet the high standards of our clients and our client's clients. The customer service staff handles all service issues of employers and job seekers. This is the front line staff that fields pricing and process inquiries, responds to vendor requests, and resolves technical issues.
Customer service is also responsible for job posting quality control.
Each posting submitted by an employer is subject to review for suitability prior to approval for online viewing. Customer service often works with an account representative to implement or execute special client programs, such as promotional programs. This team is responsible for evaluating and monitoring collections policies, managing check collections and credit card processing, payment application and employer account aging management. Senior team members are responsible for write-offs and bad account actions and resolution. This staff handles all internal financial accounting for the managed job site clients.