A method should be established to register vendors of court case management software and electronic filing services. The most common complaints were about the lack of reliable support and adequate technology training rather than the need for hardware and software. Systematic training and support are key elements missing in court technology implementations. Courts want better services from OCA in the areas of communication, training, and technical assistance. Courts would like to provide free public access to some case-level information and documents on the internet, but they are also concerned about the loss of revenue.
Courts are concerned about privacy issues related to court data on the internet.
There is a great unmet need for trial courts to access each others data and documents. The courts feel that it is inappropriate to allow advertising on their webpages. Courts are concerned about the implications of granting internet access to their employees. Courts are very concerned about security and privacy as they relate to statewide networks. There is a great unmet need for trial courts to access each others data and documents, and to access their own data from remote locations.