Many clients are actually using the same legacy data that resides on existing mainframes, but remolding it to a usable, understandable fashion. As corporations recognize the growing emphasis on customer service levels being a distinguishing factor from their competition, they realize customer service is not a stand-alone task. There is an increased emphasis on re-engineering processes and rethinking how traditional legacy data is used to support customers and customer service personnel. The emphasis is to provide timely accurate information to all levels of employees. This is especially escalated with people directly interfacing with customers.
Customer service is a strategic tool for the entire business model and for customer satisfaction.
Maintaining accurate information to the client is essential to meet client expectations. Information Systems are the lifeblood of every company. With such high value being put on Information Systems, the outsourcing of quality IS consultants will continue to grow. Outsourced Information Systems personnel is now and will continue to be a very important part of every business. Dudley Klovstad is the Business Development Manager at National Technology Group.