Internal Revenue Service, Richmond, Virginia, 1992. Conducted focus group interviews to evaluate training for quality improvement process diagnostic technicians. Developed focus group interview questions, conducted interviews, analyzed results, and submitted research report with recommendations. Internal Revenue Service, Richmond, Virginia, 1992. Analyzed the unpaid leave charged to Richmond District employees to determine whether minority employees received disparate treatment.
Analyzed data related to unpaid leave, race national origin of employees, and disciplinary actions.
Submitted research report with recommendations. Vice Chancellor for Academic Affairs, Faculty Microcomputer Program, for DELL Opti-Plex GXM 5166 and Hewlett Packard Desk Jet 690C, East Carolina University, Greenville, North Carolina, December 1996. Chairperson, Joint Developmental Disability and Clinical Services Committee, Pitt County Mental Health Board, 2000-2002. Certificate of Appreciation in Recognition of Contributions toward Improving Communications and Services to the Public, Internal Revenue Service, 1974. Scholarship, St. Louis Institute of Music, 1969.