2.2 We will comply with all relevant legislation, judicial decisions and other regulations which are applicable to Banks and financial institutions in India. Under this Code, we undertake to provide certain essential information to you at the time of opening an account. We will provide additional information and guidance about specific services at any time on request. In the event of an error made by us being identified, it will be corrected immediately and any charges applied by us as a result of our error will be refunded. 3.1 As required by law, we will satisfy ourselves about the identity, including verification of address, of a person seeking to open an account, to assist in protecting you, members of the public and ourselves against fraud and other misuses of the banking system.
All accounts require a satisfactory introduction of a person opening the account.
All Banks are required to obtain photographs of the account holders, as per RBI directives. 3.4 We will provide to prospective customers details of the identification needed in addition to a satisfactory introduction. 4.0 Terms and Conditions 4.1 Written terms and conditions of a banking service will be expressed in plain language so that our customers do not experience inconvenience and confusion. We will tell you how any variation of the terms and conditions will be notified. We will give you reasonable notice before any variation takes effect.