This will be accomplished through heavy usage of canned computer programs. ECO 2200, or permission of the instructor. Prerequisite POM 3650. This course is designed to focus on those characteristics of services that are common to all service industries. Major topics include the service economy, service strategy, service quality and productivity, service location, demand management in services, and labor management.
Customer service is emphasized throughout the course.
Case studies, research projects, and formal presentations are utilized in the course. This course focuses on material needs determination and the study of traditional theories and techniques of inventory control. A broad range of materials management issues are covered. Case studies, projects, and formal presentations are among the tools used for instructional purposes. Covered are such topics as assembly line balancing, facilities layout, inventory management, forecasting, production scheduling, statistical process control, and capacity planning.