Headsets come in many styles, ranging from small models that sit in your ear to large, cushioned broadcaster-like units. For noisy environments like call centers, a binaural headset, which sports two earpieces, is a good choice for drowning out background noise. Sound Quality Pay attention to a headset's sound quality. If you cannot be heard or people can't hear you, the headset is essentially worthless. Because some people are just louder than others, volume controls can be very important.
All models have an incoming volume control, but only a few offer outgoing volume control.
A second key to high quality sound is noise canceling, which helps reduce background noise so you can hear your callers more clearly. The switchover feature allows the user to switch between the handset and the headset when handling calls. Quick Disconnect Quick disconnect allows you to disconnect the headset from the rest of the equipment, so you won't have to remove your headset when leaving your desk. Cordless Headsets Cordless headsets are also available if you'd like to walk around the office. The only drawbacks are that you need to return to the phone to place or answer calls, and, like cordless phones, cordless headsets tend to lose their signals over greater distances.