Each mezzanine has at least one entrance and exit gate wide enough for a wheelchair. These gates return the farecard through the entry slot. Half the public telephones in the stations are at wheelchair height. All bus and train operators and station managers receive training on the special needs of people with disabilities. Metro operates 165 elevators at its Metrorail stations.
All elevators have video cameras and emergency intercoms.
If an elevator is out of service, there will be an announcement in all stations. Metro Mobility Link provides information on elevators out of service, or information helpful for people with disabilities. Follow the signs to your platform. Flashing lights at the platform's edge let you know a train is coming. Metro Transit Police issue citations or make arrests to enforce the law.