If you want to tell somebody something, tell us. If you are calling regarding your medical treatment - have the name of your doctor, when you last received treatment, and if you have any upcoming medical examinations. If you have received a letter - be sure to have that letter handy when you call. If you have a complex question - writing us a letter may be the best idea. That way our file is documented and the attorney receives your information first hand.
Attorneys read their mail on a daily basis.
Finally - trust our secretarial staff. They have been trained to assist you. Not giving information or insisting on speaking with the attorney will only delay the processing of your file. They are on your side. If you communicate clearly, then your needs can be clearly communicated to your attorney.