Under no circumstances will Computer Assistance be responsible for any incidental or consequential damages which may occur during use of the PC or as a result of the product's failure to perform. Some states or provinces do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states or provinces do not allow limitations or exclusions of incidental or consequential damages for consumer products, so the above limitations or exclusions may not apply to you. On-Site PC Service is available in the continental United States and in limited areas of Alaska, Canada, Hawaii and Puerto Rico.
Canadian customers are responsible for return shipping and associated fees.
Service coverage begins on the date your PC is shipped and ends three years thereafter. First call your PC vendor so they can evaluate the problem and determine if a hardware failure is the cause. In the event your PC vendor determines replacement parts are required, they will contact DecisionOne on your behalf. The PC vendor will ship the replacement parts to DecisionOne. A DecisionOne technician will contact you upon receipt of the replacement parts to arrange an on-site visit.