Most branches find that often callers only need reassurance and the opportunity to voice their fears and concerns. Ideally representatives also need to know the practical techniques of blood testing using the various meters or visual testing, insulin injecting, dealing with hypos - or know someone e.g. a pharmacist nearby who can give practical advice. This matter needs attention. New members should be sent a welcome letter and some information about the branch, meetings, newsletter if available etc. National Office may ask branches to contact members who haven't paid their subscription fees.
Close contact is to be encouraged - ask members to visit the office etc.
Use every excuse to get close to members. Newsletter This can give information about branch news, local events, meetings, special offers from pharmacies, competitions, support groups and recipes etc. It may be possible to get the printing sponsored by local businesses. Focus every quarter. Focus is posted in mid March, mid June, mid September and the third week in November.