Restructuring of Campus Technology ITR is conducting surveys on the Web to ascertain how happy users are with services provided. Although some consolidation may take place, there will continue to be several well run operations on campus for faculty, staff, and students. The lack of adequate direct dial access to the campus computers continues to be the biggest concern of users. ITR described the problem and possible solutions. Access is limited by the number of modems available.
Access is free only within the local calling area.
Without 24 hour direct dial access, the university would need to provide 24 hour access through on campus labs. ITR is preparing a report on the University's cost of dial up and what percentage of the community uses it in order to help determine what to do to satisfy user needs. A Library Services survey found that students are frustrated by the inability to access the campus computing network via dial up. The survey also showed a frequently asked question was how to access their email accounts on other ISPs from the CSUN network. ITR distributed modem pool usage statistics and user information for review by the committee members.