Dr. Peter Kaplan, a dentist in Mount Freedom, said he bases his decision to participate in plans on the number of patients anticipated to be in the plan and the fee schedule. Delta Dental Plan of New Jersey has about 315 employees, with the majority at the Parsippany headquarters. Two sales satellite offices are in Connecticut and South Jersey. Most of the Parsippany em-ployees process claims and provide customer service. Customer service accounts for about 45 percent of the staff.
Claims come into the office on paper or electronically.
Those sent electronically from the dentist office never see a human hand. Paper claims are scanned, loaded into work queues and worked according to date. The majority of claims coming in are paid but some require review. For example, a procedure may have to be evaluated or verifications made in cases of multiple insurers. Delta Dental Plan of New Jersey processes about 2.3 million claims a year.