Part I from Ain Shams University, Cairo. Our staff at CSI is committed to making high quality services accessible and affordable to all Egyptian women. All ourstaff, including clerks and doctors, are trained to be attentive and courteous to clients and to welcome them to clean, attractive, well-maintained centers. CSI clients are assured satisfaction through efficient client flow, privacy, and high quality services. Contact with our clients, however, begins with our marketing and out-reach activities long before they visit our centers.
Contact continues through our follow-up program well after their initial visit.
Accurate management systems, including an automated Management Information System which is now the prototype for all Egyptian agencies working in population. The emphasis at CSI is on continuously improving skills. With this in mind, in June 1998, I attended the Advances workshop in Baltimore along with CSI colleague Dr. Abeer Shams El-Din. The purpose of the workshops was to share new knowledge and methodologies. An additional objective was to develop a cadre of trained professional managers throughout Egypt.