They can also transfer to a receptionist at any time. IVX500 users can be informed of a caller's identity and decide whether or not to accept a call. For screened transfers, the announcement is made and you have the option of accepting, rejecting, transferring or sending the call to voice mail. IVX500's Custom Call Routing applications offer companies a whole range of uses. Businesses can program the feature to play a customized recording when a call is received.
Callers can call anytime to retrieve information.
There's no need for an operator to answer the call. Another valuable aspect of this feature is its digit translation capabilities. A single key will connect you with extensions, voice mail boxes and applications. You create a custom recording that leads the caller through the available options. Once the caller is transferred to the selected location, another layer of options can be added to further identify the caller's desired information.