One in ten are unresolved due to lack of cooperation by the lender or borrower. One in five require consumer education. The remaining 28 percent of incoming complaints are referred elsewhere within the Division of Banks, or to the Attorney General's Office, or are dropped due to lack of jurisdiction. We tend to give the consumer the benefit of the doubt, if we feel the lender did not respond quickly or coherently enough,'' states Thomas J. Curry, State Banking Commissioner. The Office of Consumer Assistance lacks punitive powers, thus relies on persuasion to resolve valid complaints, Curry says.
Company provides account history proving accuracy.
Consumer wishes to pay extra into escrow account and company agrees to discuss extra payment with limitation. Fleet returns application fee after inquiry from Office. Company refunds application fee. Company responds that charge is necessary for adequate escrow buffer. Plymouth informs consumer fee is not refundable.