Our problems are a little like the complaints that once acknowledged become an opportunity for improvement. The point being that we have bigger problems to deal with than who needs training or how do we sustain quality improvement teams. We must tackle larger problems. Once again I want to stress that these are issues we must jointly face, and we must share the responsibility to address them. Our experiences with QStP vary considerably from agency to agency and even from bureau to bureau in the same agency.
Comparisons are actually difficult to make.
When we report progress, we need to acknowledge that we can learn a lot from those that have contributed to the valued results. We should also acknowledge that in some areas we struggle. We should also examine in a realistic way our expectations on an individual agency basis. Let's be clear where and how QStP is used as a business strategy for attaining government goals. When there are competing expectations about what people expect of government, it makes it very difficult.