The trainer should also avoid jargon, and explain the software and hardware plain English. Technology doesn't have to be terrifying. Just Let it Ring Don Norman, a partner with NNGroup, a company specializing in people-centered designs for the business world, believes the stress many people feel toward technology can be attributed more accurately to the working environment itself, and the unrelenting pace of today's business climate. Given that, Norman offers a few tips on managing technology to smooth nerves in the small-business environment. It interrupts you no matter what you re doing.
Cellular phones are the biggest culprits, commanding their owners' constant attention.
Instead, make use of your voice mail or answering machine. Return calls at your convenience. During that stretch, he revels in pure unadulterated time to work and think.