As a quality engineer in a gasoline refinery, Marie is concerned because methods of measuring the octane rating of fuels are imprecise. Thus, the refinery often needlessly expends effort to ensure that the octane rating of its products are well above the required standard. Her challenge is to install an infrared sensor in the production line to monitor octane levels accurately. As a result of Marie's work, the gasoline that is produced meets market requirements at minimal cost. As a quality analyst in a bank, Steve is concerned because the time required for customers to complete transactions is too long.
Customers often become frustrated and frequently move their accounts to other institutions.
His challenge is to develop a system that will ensure that each customer is served rapidly and correctly each time they transact business with the bank. As a result of Steve's work more customers are served in less time with fewer errors. Develop methods to prevent systems problems from occuring. Lead a team of technicians in providing more accurate methods of measuring and assessing potential and real quality problems relating to manufactured products and services provided to customers. Develop technologies to identify, diagnose, and reduce causes of variation in systems that produce products and provide services.