Most items can be obtained within approximately two weeks. An incentive plan for frequent purchases is offered as well. Customers may join, free of charge, a private book club at Bollums, and receive a ten percent discount for every hundred dollars they spend. Bollum's Books believes in meeting needs of local interest. In the store reflect this attitude toward the community.
Canadian authors frequent the bookstore to discuss and sign their latest works.
Visitors include Robert Bateman, Sue Grafton, Alice Munro, Angus Reid, Ruth Rendell and David Suzuki. A survey taken last year of Bollum's customers suggests a large percentage of them are thirty-five years and older, in a middle to upper income bracket, and well educated. A stand containing winners of Governor General's awards, Pulitzer and Booker prizes is one of the first displays noticed upon entering the store. Operating hours also mirror Bollum's service philosophy towards its customers and surrounding environment.