The example provided on the next page is taken from the 1996 Customer-Based Performance Measures Survey, which was conducted by OSRL for the Oregon Department of Transportation. The number 27 under the variable label ENV4 indicates that this is the 27th banner table created for this survey. Note that these answer categories were truncated in the table headings in order to save space. Under each of the column headings is a key for the rest of the table. Thinking of the entire table as a grid of cells, each cell contains 3 numbers.
Columns read vertically down the page.
Rows read across horizontally. The example interpretation provided on the next page clarifies the meanings of counts, column percentages, and row percentages. Feel free to contact OSRL staff for assistance with interpreting the following tables.