Name, policy number and customer number, for example, might all be used as access keys. A true enterprise indexing architecture will let you create logical folders of related documents, such as all the records for a customer or a particular transaction. It will let you index and logically group documents, regardless of format, across time, across platforms, across storage devices and across applications. The indexing structure is what enables an employee to research all the claims made in the Southeast region during the week of March 12, and enables a customer to retrieve and compare the electric bill from December 1999 and the one from December 2000. Presenting Web content means transforming it, if necessary, and displaying it in a Web browser.
Different applications require different types of Web presentment.
You might even need to integrate values from multiple documents into a single Web page. This flexible content presentment allows you to define what information should be extracted and where and how it should be placed on your Web page. This form of presentment preserves the display characteristics of the original document and would be used, for example, to give a customer service representative a display that is an exact replica of the paper document, facilitating communication with the customer. With an effective strategy for managing and presenting enterprise content, you will be able to fully exploit your information assets.