In case of threatening or disruptive behavior aboard the bus, an operator can activate a silent alarm that goes through Central Control to the police. The disruptive passenger has no way of knowing the alarm has been activated or that police are on their way. In any other type of emergency, the bus operator can call central control on the bus radio to request the help needed. Metrobus has earned the nation's top bus safety award for the second year in a row because of its safety record and its aggressive safety programs.
Bus operators receive refresher training, focusing primarily on safety, every two years.
Many Metrobus operators are trained in CPR, the Heimlich Maneuver and other first aid procedures. Metrobus uses its own safety teams to ensure operators follow all safety rules.