Daniel Goleman describes how appointed pupil mediators, once all involved know the rules of the game, resolve conflicts in the playground. In his book, Daniel Goleman gives a considerable list. Self awareness One of the basic emotional skills involves being able to recognise feelings and put a name on them. It is also important to be aware of the relationship between thoughts, feelings and actions. Managing emotions It is important to realise what is behind feelings.
Beliefs have a fundamental effect on the ability to act and on how things are done.
Many people continually give themselves negative messages. Hope can be a useful asset. Understanding what happens when emotions get the upper hand and how to gain time to judge if what is about to be said or done in the heat of the moment is really the best thing to do. Being able to channel emotions to a positive end is a key aptitude. Empathy Getting the measure of a situation and being able to act appropriately requires understanding the feelings of the others involved and being able to take their perspective.