Managing Emotions Exposing how each party feels can be helpful. Each party needs to be heard, and the media coverage should not inflame the situation. Therefore, treat the emotions as symptoms. They are guides to where the real problems lie. Look at the clashes of values, needs, scarce resources etc that are causing the emotional response.
Anger is the person s fire for change.
There is a difference between exposing injustice, or prejudice and pinning the person so they squirm. Attack the problem, not the person. Willingness to Resolve Challenge embittered positions in others where they are unwilling to resolve or to involve themselves in the processes of resolution. Include in the story whatever openness to fixing the problem actually exists. Issues that personally make you very angry tell you something about yourself.