Thankfully you only have two automatic telephone choices to make user or dealer and someone will answer the phone fairly quickly. Bosch will send you a replacement tool and a prepaid shipping label within three days. Take your new drill out of the box, put your affected drill in the same box, put the label on it, and you're ready to go. Press 2, stay on the line for an operator, and ask for the customer service department, which makes recall arrangements. Makita will send you a prepaid shipping sticker to return your tool, but you have to provide a box for it.
All returns go to the company's Denver service center for repair.
Milwaukee Electric Tool. You'll be directed to the nearest local authorized service center, where repair technicians will change the switch for you. The CPSC advises tool users to stop using these models immediately. It estimates approximately 180,000 tools will be recalled to remedy the problem. All Rights Reserved.