Collaborative Problem Solving - Process by which people work together to define a problem, generate options, and identify objective criteria to reach a decision. It can, but doesn't necessarily, include the aid of a third party. New mediators can benefit from co-mediating with experienced mediators. Conciliation - This term has significantly different definitions depending upon the context. Conflict - A broad term regarding an interaction between people with differing interests which are perceived as incompatible.
Conflict is often inevitable, but constructive outcomes from conflict are frequently possible.
Conflicts involving a definable number of parties are usually referred to as disputes, which differ substantially from large scale conflicts that arise between entire population groups, i.e. ethnic or national. Conflict Management - A philosophy and set of skills designed to assist people in better understanding and dealing with conflict as it arises in all aspects of our lives. Confidentiality -Provides that information shared during the course of a dispute resolution process is deemed private and is not to be revealed to anyone outside of the process. Typically, the expectations and the legal requirements regarding confidentiality are discussed before a process begins. For Ohio's mediation confidentiality statue.