Some businesses pledge to arbitrate all consumer complaints filed with the BBB that are not resolved by mediation. Local Consumer Offices. Many cities and counties have consumer affairs offices or have programs to assist consumers. Check the blue pages of your phone book. Justice of the Peace or Small Claims Court.
All counties have special courts to handle small claims.
The filing fees are usually much less than those charged in the county or district courts and the proceedings are less formal, with citizens often representing themselves. In these courts you can present your side to the judge. Present your case with the same information you would include in a complaint, bringing any documents or witnesses that are relevant. Private Mediation Services. Many cities have private mediation or alternative dispute resolution centers, They are usually non-profit and charge either no fee or a small fee.