Conciliation brings the worker, the insurer and, in some cases the employer, together to try to resolve the problem. The Conciliator helps the parties discuss the issues and work towards an agreement.
Conciliation is quick, confidential and cost effective.
Conciliators are impartial and independent. The Conciliator does not make a decision but encourages the parties to talk to each other and to reach their own agreement. The Conciliators at the WCRS have been trained in conciliation techniques and are experienced in helping parties resolve their differences. A worker cannot start action in the Compensation Court until 35 days have passed from the lodgment of a complete application with the WCRS if it is a claim for weekly payments, or 42 days if it is a claim for medical or other costs or a lump sum payment. The WCRS normally arranges a conference within these time periods but may, with the agreement of the parties, hold conciliation conferences after this time has elapsed.