It takes an average of 7.8 days to pay a claim. Van Brunt estimated that nearly 35 percent of the claims come in electronically. Technological services, such as electronic claims processing, are elements that dentists, such as Dr. Lee Ecker, look for in an insurance company. We look for those technological services they provide. Many of the people working at Delta Dental Plan of New Jersey have some dental experience or background, helping them deal effectively with claims and inquiries.
Dentists also are on staff and the board of trustees.
The staff dentists review claims, set benefits and communicate with the dental community. They work with dentists and recruit dental offices by explaining Delta s services. Critical components in the insurance business are price, network and service, he said. It is a very competitive market. We have to be price-competitive in this business, and poor service will lose a contract.