The third step of risk management is to control or eliminate the risk . Educate agency staff about the problemspotential liability risks. Develop policies and procedures which will reduce the risk. For example, to reduce the risk of releasing a child to a parent who appears to be incapacitated by drugs or alcohol, develop a discharge policy which is explained to parents when they enter their child in the program. Develop an attitude of accountability.
All staff have a role to play in keeping clients safe and reducing the liability of the agency.
The fourth step of risk management is to protect the agency. Most agencies do this through liability insurance. In choosing insurance and obtaining adequate coverage, use the assistance of an insurance consultant or experienced risk manager. Know what is reasonable coverage for your agency, and shop accordingly. The United Way or similar human service agencies may be able to provide assistance in determining what is reasonable coverage.