When a person connects with your server, it takes up a link running to our machine. The more connections you have, the more resources are taken up. Our policy is that we will charge you for the actual number used at a peak, so if you do not want to go get charged for more TCP connections, we suggest you modify your program so that it accepts no more than the number of TCP connections you would like. If any of the machines on our network should happen to go down, we will immediately be paged by another machine. At this time, we are not backing up any user data on the servers.
All customers are responsible for backing up their own data.
This may change at a later date, but data backups are not a service included in the cost of the package.