Congressman Sensenbrenner has been concerned with the deteriorating quality of service, enormous backlog of cases, and the new system for treating congressional inquiries. Commissioner Meissner has given her commitment along with Chicago Director Perryman to improve the level of service that the Milwaukee customers will receive.
Citizens only contact a Congressman when they are at the end of their rope.
I am hopeful the INS has gotten the message that people will not settle for second rate service, Sensenbrenner said.