The breadth of these changes, coupled with the agency's explosive growth, demand a change in INS' structure to meet the challenges of the 21st century. The Administration's Proposal INS, working with outside consultants, is finalizing the Administration's proposal. This blueprint for a new organizational structure fundamentally transforms the INS structure by separating the agency's law enforcement and immigration services missions into two separate chains of command, each with clear and distinct lines of authority. This restructuring proposal is the cornerstone of a major institutional reform project aimed at improving INS performance. Broad management systems improvements have already been planned and are being implemented as a part of this effort.
Culture change is a key objective of the reform project.
The goal is for INS to become a high- performing organization. Restructuring, management reform, and cultural change are mutually reinforcing. Together they will bring about the changes necessary to improve performance and increase results. The new structure is designed to achieve a culture change that will make Immigration Services a model of customer service. Working with an integrated program staff organized according to specific services family, business and trade, resident and status, and citizenship this executive would be responsible for INS' immigration services mission.