But, we all know they have the very best approach in existence regarding how they deal with the customer. This is especially true when a customer has a need to return a defective product, or question pricing. My point is simple. Just Tires could probably charge slightly higher prices if they had a solid customer relations or customer service philosophy in place. Some positive attribute dealing with people that distinguished them from other tire resellers.
All people like to be treated with dignity and respect, even when they are purchasing tires.
And, if a customer feels like they are treated poorly, they will tell a friend, and in this case, tell the world. While I have no personal experience, either negative or positive, to share with the world regarding Just Tires, I was surfing the net looking for a place to purchase tires this morning, and discovered this web site. The impact to me is simple. I took the time out to respond, and I will not consider purchasing my tires from Just Tires. Whether his story is accurate or not is not especially important to me.