Although many traditional dial-up ISPs have customer service policies in place, they are not legally accountable to any local government agency. Cable companies, however, operate under local franchise contracts with city and county governments. There's nothing in there that is unexpected or that will cause us any problems to meet. Customers are allowed to pay for services with cash and checks, in addition to credit cards. Written communications, including email, must be responded to within ten business days.
Concerned users are largely happy with the new customer service standards.
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