At the 2001 Annual Conference, the eBusiness Division released a new white paper focused on the evolution of Internet-enabled personalization tools and tactics, specifically focused on new technologies and best business practices. It provides a clear, concise overview of how the Internet has changed the way businesses provide targeted information and personalized customer care to attract new customers and create long-term customer relationships. This list provides some SIIA member companies offering assistance. This document gives a basic overview of the marketplace and is intended to help member companies who are considering moving to a service model gain greater insight into the issues surrounding this evolution. This survey conducted among Certified Software Managers gauges the current state of the software as a service model with industry.
Complete results are available for members.
This report, from the Technology Working Group, provides analysis of Internet identity theft from the consumer, Web site operator, and public policy perspectives. Topics covered include Internet identity theft prevention, case studies and best business practices concerning the role of privacy and security policies.