Now is not the time to get sloppy. It is said that the Millennium Bug is going to cost billions of dollars and wipe out thousands of businesses world wide, including quite a few right here in Australia. Insurance is about unforseen occurrences, and nobody could pretend that the Millennium Bug is an unforseen occurrence. No one is going to help you out of the manure if the bug bites your practice. If you do a bit of travelling to non-English speaking countries there's now a website that can help you with the odd phrase or two to keep you out of trouble.
Customers are people.