They leave out key elements of the process. And they don't mention how you handle the people part of things. Back to Top Wally's Definition of Knowledge Management To define knowledge management, we have to look at the two parts of that make up the term separately. A - Knowledge. Knowledge is part of the hierarchy made up of data, information, knowledge and wisdom.
Data are raw facts.
Information is facts with context and perspective. Knowledge is information with guidance for action. Wisdom is understanding which knowledge to use for what purpose. B - Management. Management is part of another hierarchy that includes supervision, management and leadership.