A funeral home may not refuse to accept a casket from an outside source, nor may they charge handling fees for accepting caskets from an outside source. Funeral homes in violation of this rule can receive significant fines from the Federal Trade Commission. WHAT TO DO The vast majority of cemeteries and funeral homes deal with family members in an ethical manner, but there are always a few exceptions. If you encounter any problem with your cemetery or funeral home over the purchase of your marker or casket, we encourage you to stand up for your rights as a consumer and file a complaint against the cemetery or funeral home with the Federal Trade Commission using this online complaint form . The FinalPlans logo may be used without permission when utilizing it to provide a navigation link to this site.
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