If a way to handle exceptions were previously determined, an e-business must automatically modify the transaction. If no prior agreements were made, buyers and sellers must be connected and decision support tools placed at their disposal to modify the transaction. Pick, Pack, and Ship Once the final terms of the transaction have been confirmed, the products are manufactured or packed for shipment. Shipping is arranged, tracking is enabled and both buyer and seller are informed that the shipment has been scheduled. Once the product has actually left the shipping dock, the buyers and sellers are informed and arrival times are confirmed.
Buyers can obtain tracking information directly from the shippers.
If the buyers are not satisfied with the product or if the shipment is incomplete, they can follow pre-arranged return and exchange procedures. A timely return will also help ensure that replacement goods are sent and inventory is put back on the shelf in an expedient manner. For a variety of reasons, this doesn't always happen. Customers can render the packaging unusable, or ship it to the wrong location, if they can even figure out where it is supposed to go. But, if customers can obtain the correct mailing information, tailored to return the package directly, there is a possibility that the product will make it back to the shelf in good shape and a timely replacement or refund made, leading to a satisfied customer.