An examination of the theory and practice of total quality management. The course emphasizes cross functional analysis of contemporary quality management practice. This course examines the problems of managing a business enterprise which spans international boundaries. Students will develop an understanding of the political, social, economic, and technological factors driving globalization and will consider the impact of these forces on competition, markets, industry structure, and organization. Seminars emphasize practical information for both the principal activities and the details of teaching.
Departmental discussions allow students to discuss issues that arise in their teaching practice.
Seminar, two hours per week. Approval of Director of Graduate Studies. May be repeated to a maximum of six semesters.