It reported on the company's annual users' conference and a vote of delegates indicating the need or desire for such tools. It also told of the company's alleged decision to develop them. 3Com strives to ensure that it meets user requirements wherever possible, supporting all areas of connectivity within users' IT strategies, and will therefore conduct initial explorations into Linux support over the course of the next few months. We're not ducking anything. The issue just came up last week, and without formal plans we gave the best response we could to our customers, which is that we appreciate the input and will consider it.
Companies receive customer feedback at user group meetings and that is a valuable exchange.
Sian Goard is also manager of its User Group for Europe, the Middle East and Africa. She said there were about 400 customers from throughout the region at the conference. Apparently the audience rebelled, and indicated in a vote that a large percentage of the customers present were already using Linux. The heart of the environment we endeavor to achieve is one where we don't just let these things go either, that there is a commitment, not we can do everything. But that we can actually go back and investigate.