Before IKON began production scanning, IKON's Inventory Control Staff applied a Policy Number bar code label to each fiche envelope, logged in the fiche, and then compared the actual inventory with the electronic manifest provided by the selling company. IKON's comparison reported the selling institution had inadvertently left out certain policies and, at the same time, included others not listed on their manifest. SunAmerica and the selling institution quickly resolved these exception conditions and IKON converted and delivered all image files within the contracted time frame. Because of IKON's timely delivery, SunAmerica was able to preempt the huge influx of CSR requests and provide excellent service response times to its new policy holders. Inc. All rights reserved.
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