Through the Web site, we can offer many more products than ever before. It also makes the customer feel more comfortable that we have services, as well as products, to offer on the e-commerce site. What is also important to RadioShack Customers is the fact that they can shop online and still have the ability to return an item to a local store. Customers are actually coming into the stores with shopping lists they've printed out. It saves them a lot of time, but they still have the opportunity to touch the physical product before making the final purchase decision.
All indications point to continued growth.
And many of the customers that we have on the site are repeat customers. 4.0 Microsoft SiteServer Commerce Edition 3.0 Microsoft SQL Server 7.0 top Customer Relationship Management RadioShack Canada uses Compaq servers to power its call center, which provides both sales and marketing support, as well as customer service, to assist customers who do not wish to order products through the electronic storefront. The call center employs 14 agents who handle approximately 26,000 calls and 1,000 Web responses. You nailed exactly what we are looking for.