In the last issue of The Monroe Observer, we profiled Nestor Rivera, one of several Monroe College graduates who had been hired by IBM for various technical customer support jobs around the country. We caught up with Nestor in his new job in Roanoke, Texas, a suburb of Dallas. I live in a suburb called Grapevine, just a 15-minute drive from my office in Roanoke, Texas. A big phone bill.
Calls come in randomly all day from all over the country.
Sometimes they are other IBM employees visiting customer sites, other times they are IBM customers who are system administrators. I love working with people. I love my job. Sometimes, though, they have to solve another problem before I can fix theirs, and so they have to call me back. For example, the other day I had a customer who works for the U.S. Dept. of the Army.