Moreover, commitment is not likely to result unless the parties all feel that the process has been fair. My orthopedist's demands for my active participation in the healing process required me to make a decision whether to commit myself. Of course, it can be a challenge when traveling to ask hotel bartenders to give me bags of ice cubes to take up to my room - especially without an accompanying drink. But my doctor got me to make a commitment, and he and I honored the agreement we had reached. Be an active listener .
Communication takes place when information passes from a source to a receiver.
Focus on what others are saying, both their words and the underlying meanings. It will help you understand the interests upon which agreement can be based. When your response makes it clear that you've really been listening, and after the other party gets over the initial shock, they may also be more prepared to listen to you. Active listening can change the rules of the game and raise the level of civility in the negotiation. It is easy for a nurse to hear the same thing time and again from different patients.