Licensors conveyed a positive attitude and willingness to listen. That we could really sit and talk about real life issues versus just meeting requirements. Focus on problem solving for all. They recognize we are often caught in the middle of regulations and resident rights. The inspectors were very informative and helpful in answering all our questions and giving us suggestions.
Consultation truly allows for an approach to solving concerns in a non-threatening manner.
Excellent balance provided by our surveyors. The consultation and advice they provided throughout the process and the mini-exits every day were most helpful. The opportunity to discuss and explain. Our concerns were listened to with equal concern and respect. We felt at ease with the licensors and knew we were being helped and not criticized.