By finding their own solution to their dispute, the parties are more likely to follow through on the agreement. Often, people think of mediation as a time for compromise, or having to give up something they want. This is not necessarily the case. When disputing parties have a chance to hear each other, they often find creative ways to resolve the dispute by collaborating, and not compromising. The mediator's role When you enter into mediation, the BBB will select a mediator for your case.
All mediators are fair and impartial.
A mediator does not have personal or business ties to either party in the dispute that could interfere with the impartial nature of the mediation session. Mediators help people involved in a dispute talk with each other about the conflict so each party can better understand why the conflict exists. As the facts and circumstances concerning the dispute are brought into the open, the mediator works with the parties to help discover possible ways the conflict can be resolved. The mediator manages the mediation session but does not decide what should be done to solve the problem. The people involved in the dispute decide for themselves what actions will occur, time frames, and other important details.