Still some customers were caught by surprise. Vista, California-based customer Joe Stewart was among those in the dark that his son's use of Napster got his account targeted. He was appalled by the sudden notice, and didn't like the fact that his ISP knew what software he was running. Cox's Reynolds emphatically denied any invasive activity on the part of the company. The network management software identifies the presence of an active public server which is a potential entry point into a customer's computer.
Customer privacy is of the highest concern.
As for the copyright-violation Napster is charged with facilitating, Reynolds said that is not the company's main concern over Napster, despite clauses in the user agreement forbidding the illegal exchange of copyrighted content. The company is in the process of resolution with the other 349 users, with most already resolved, Reynolds said. Wired Digital Inc. All rights reserved.