After fine-tuning, the service responses will be incorporated into the 1999 city budget planning process. Library surveys showed a high level of customer satisfaction. The top priorities for service responses included providing popular reading, listening and viewing materials, information and materials related to school assignments and materials to help people learn about topics of interest. The surveys indicated low usage of the library's web site and problems with placing holds from home. While most library users were from the city of Appleton, almost ten percent of the users drove over ten miles to come to the library.
Adequate parking continues to be a concern.
Most non-users of the library indicated they just do not have the time.