With the optional MIS, the system even provides you with detailed reports on individual agent call handling patterns and performance. With its exceptional call handling and monitoring capabilities, ACD will help you increase profits by allowing you to maximize agent productivity and allocate resources more effectively. Exceptional Capacity - Powerful Flexibility Toshiba's ACD feature provides sufficient capacity for a wide variety of application environments. Agents can log in or out of the system at any station, providing the flexibility you need in an active workplace. It can even be programmed to give agents a predetermined time between calls to complete paperwork.
Agents can also request supervisory help with the push of a single button.
And whenever the number of calls waiting exceeds a preset threshold, Toshiba's ACD feature alerts the designated group supervisor, so that other agents can be directed to help answer the waiting calls. Connectivity That Works For You When used in conjunction with LCD phones, agents and managers can have instant access to the number of calls waiting in queue for a group. ACD gives you the power to handle ACD only applications, as well as the flexibility to support integrated telephone system-ACD applications with departmental call centers. It can also be used with either Toshiba's proprietary digital telephones with feature button functionality or with standard DTMF station sets. And when connected to an optional Toshiba MIS system, you'll also receive on-line status displays and invaluable historical reports that further enhance operational efficiency, productivity and performance.