Previo addresses the rapidly growing market for products that minimize user downtime and maximize IT efficiency during PC repair, upgrade and replacement. The Internet introduced a new dynamic that limited the effectiveness of previous solutions users now routinely download applications and configure their systems in ways that make them truly unique. Many critical functions within corporations are now staffed with individuals dependent on computers for their productivity. Enterprise software systems such as customer relationship management, enterprise resource planning and sales force automation have only compounded that dependence. Patented compression technologies ensure that minimal network traffic and data storage is required.
Activity is tracked by call management systems from partners such as Remedy and Peregrine.
This is handy for how-to training as well as problem diagnosis. Users can restore over the network or from recovery CDs. Even e-mail files are recovered without incident. System Upgrades - upgrades and replacements, whether planned or unplanned, are performed with ease. The company also uses licensed compression technology originally developed and patented by STAC and now held by Hifn.