The feedback report contains the Baldrige evaluation team's response to your written application. Length varies according to the detail presented in your written responses to the Baldrige Award Criteria. The comments below are based on a feedback report used in the 1994 Baldrige Award Examiner Preparation Course. The comments are about a fictitious insurance company named Great Northern and are representative of the specific, actionable feedback your company will receive. New associate orientation places a heavy emphasis on quality-related topics, and a wide range of techniques are used to ensure applicability of training to the work environment.
Current levels are better than the best competitor.
Great Northern gains nearly twice the customers it loses each year, which is a high retention rate compared to competitors. Great Northern has also tripled its share of the commercial market in the last 5 years, while residential share has improved steadily. It is not evident that deployment of training has occurred. Negative or inconsistent trends are demonstrated for some measures including Injury Severity, Operating Expenses, and Loss and Expense ratios. The trend for Severity of Claims for Property Damage is negative, and Great Northern's position relative to the industry average level has worsened to about the industry average level.