Despite the College's commitment to the provision of a high quality of service in IT, students seem not to be reaching the levels to which we believe they are entitled. Both the Library and Computing Services made thorough commentary on the findings showing how progress is being made in dealing with the issues. The Refectory is seen as cleaner but the Union satisfies more students in many areas, eg, it is seen as having better quality and lower prices. 104 'open' comments were received. The Catering Manager has made a careful response in which a number of firm plans for improvement are identified.
Action is already in hand to improve feedback.
The Dean of Students'plans for a radical change to the Student Handbook and attention to personal tutoring are part of the action to address some of these issues. There were no structured items. Commentary Generally, as in 1995, students seem well satisfied with their experience and the facilities the College offers. Some of these are local expressions of national problems but, even for these, discussion within the College have revealed very positive reactions to the findings of the survey and a determination to take appropriate action.