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OnSite is BMC Software's certification programme, which gives a seal of approval for any organisation aiming to improve its e-business service levels. Organisations need to be assured that they get the highest possible service levels for the best price. There are very few bodies protecting e-business standards compared to other more traditional industries. OnSite is the only programme that extends the promise of application service assurance to the Web and e-business environments. The iGroup's customers now have the guarantee that they will get the highest level of service available from iGroup.