We feel that it is less likely to satisfy customers in the long term. Such dismissiveness delights Raymond. It shows Microsoft is complacent. Likewise, it casts Raymond in an underdog role from which he derives inspiration. Being a short kid with a limp was not the easiest thing in the world.
Children can be vicious.
He retreated to the outcast existence of a computer nerd. In addition to these social burdens, in his teenage years Raymond was saddled with the belief of some mentors that he was a math prodigy. Today Raymond loves guns. He is also a black belt in Tae Kwon Do. This conforms to his computing ideology as well.