Follow the same pattern for other disciplines. Follow the procedures outlined. The procedure will designate a staff person, usually a Social Worker, to review and follow up on grievances brought to their attention. Sometimes the policy will outline other individuals to contact within the nursing home, such as the administrator, if you are still not satisfied after speaking with the Social Worker. The policy may further list individuals outside the nursing home, but still connected to the nursing home, such as an owner or company official.
Confidentiality is maintained if patient or family request.
The Ombudsman will investigate your problem and assist in resolving the problem on your behalf with the nursing home. This agency is required to investigate complaints involving the health or safety of patients within two working days. This agency licenses nursing homes and inspects nursing homes on a yearly basis. When surveyors are in a nursing home, take advantage of the opportunity you have to speak with them regarding your concerns. Surveyors are required to interview patients concerning the quality of care they are receiving from the nursing home.