With CPI's training, you learn how to recognize the telltale signs of anxiety and pending disruption. You learn proper verbal and nonverbal reactions that can interrupt the escalation and calm the situation before it gets out of hand. CPI's training provides you with techniques that help develop your knowledge and confidence so when confronted by an escalating client, you focus on what the individual is actually saying or doing, rather than becoming fearful and distraught. Your verbal and nonverbal behaviors work to facilitate de-escalation of the situation instead of inadvertently making it worse. Skills and Practical Techniques - Not Just Theory.
Confidence is the key.
A potentially violent situation is an unsettling experience for everyone involved. Other clients and fellow staff members are upset. And you are subjected to a tremendous amount of stress as well, and even fear for your personal safety. Through role playing and skill-oriented participation, CPI will prepare you to maintain control in an unlimited number of crisis situations. Your calm, confident actions will help you defuse the disruptive individual and reduce the chance for physical injury to all who are present.