It has been endorsed by industry leaders such as IBM Corp. and Iona Technologies. SOAP is not going to have the answer for depth of security in the immediate future. Often, customers save the contents of their shopping basket for days as they complete the shopping process, so an item can be sold out between the time it is placed in the basket and the time the order is submitted. In these cases, the customer is notified that the item is out of stock. Our warehouse system and financial system have the inventory status, and once an item runs out, it gets pulled off the Web.
Customers can see a history of all previous phone calls, e-mails and purchases via the Web.
They can get a listing of what they did during those transactions and can check on the status of orders or queries. However, the company is developing a system to integrate e-mails with the automatic call distribution system used for phone calls. This will ensure that e-mail queries receive a high priority and are not condemned to a long wait. Consequently, customers will be more likely to send e-mail, which costs less to manage than phone calls. We get technology that is somewhere between leading edge and bleeding edge.