Seek help when you need it. Report any and all instances of mistreatment, neglect or unusual or excessive responses by co-workers. This is not abuse training, and adding booklets, discussions and role-plays are mere decorations. Abuse is an organizational dilemma not a direct care problem. There are immediate correlations between abuse and consumer care practices.
Abuse contaminates life, and emotionally responsible caregiving prevents abuse.
Nothing else works. We can rightfully argue that caregiving is kinder and gentler in today's settings, but kinder and gentler disappear with fatigue, the erosion of values and beliefs and with the temptations accompanying the anger impulse. Abuse prevention is not a strong dose of policy or even an appeal to employees' higher values. In order to decrease the likelihood of mistreatment, we must replace cutodialism in all its forms. Abuse is best prevented by its antithesis, good care, but good is an amorphous and relative concept.