If customers do not respond, collectors turn the account over for legal action. Most collectors handle administrative tasks for the accounts assigned to them. For example they keep records of contacts. Some fill out daily reports to keep their supervisors apprised of their progress. In some companies, collectors receive payments and post them to the accounts.
Collectors often use computers and a variety of automated systems to keep track of overdue accounts.
Collectors is in the Business, Management, and Finance Career Cluster.