The more detailed and articulate the message is the better your chances of finding good support in this arena. There are a number of websites that specialize in Linux Support. This site is a forum where volunteers post and reply in a work order format. There are other websites you can visit to get help, you just have to search and have a little tenacity. Finally, there is email.
Developers are usually very friendly and helpful as well.
Find an email address associated with the program giving you grief and try to email them. I've gotten help this way. Just don't give up. Linux may be hard to learn, but it is a very rewarding operating system. If you know someone good with Linux ask them for help.