Purchaser is responsible for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to OpenTek. OpenTek will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above. Overgoods are unauthorized returns. Defective Product Returns. Defective returns are only for Product purchased from OpenTek that are inoperable or do not function in accordance with the specifications published by the manufacturer or publisher and are covered under the manufacturer' s or publisher' s warranty.
All defective returns are subject to more restrictive manufacturer or publisher policies.
Upon receipt of the defective Product for which the RMA was issued, OpenTek may test the Product and may return to Purchaser, at Purchaser' s expense, any Product found not to be defective. OpenTek reserves the right to require Purchaser to return defective Product directly to the manufacturer or publisher for replacement according to its defective Product return policy. OpenTek shall not be obligated to repair, replace, or issue credit to Purchaser for Product rendered defective, in whole or in part, by causes external to the Product, including, but not limited to, catastrophe, power failure or transients, overvoltage on interface, environment extremes, improper use, maintenance or application of the Product or use of unauthorized parts. Purchaser shall bear all risks of loss when returning defective Product. Stock Balance Returns.