Search services have long been a consumer Web favorite. But the latest generation of search tools have become so precise that they're becoming powerful tools for enterprises as well. The number of online shoppers continues to increase at a healthy clip, and companies are spending more money than ever on online advertising. With the growth of E-commerce has come an explosion in the demand for commerce servers, software that manages the presentation of products and handles secure transactions. Online procurement systems promise to streamline operations, save time, and cut costs for businesses drowning in the swamp of traditional order processing.
Customer service is the name of the game for e-commerce sites.
And it's even more important for Web-based businesses. But today's customer-relationship management products fall short. Electronic business is forcing more companies to scrutinize their supply and distribution channels, looking for new ways to deliver products faster and more efficiently.