Council holds discussion, without identifying the employee, to decide whether to assess the concern further or to refer to more appropriate forum. A Memorandum of Understanding is signed by Council, employee and company pledging cooperation in assessing and seeking to resolve the concern. Subcommittee analyzes issues and possible resolution steps, develops preliminary recommendations for resolution and presents them to the Council. Council conducts comprehensive case review, reaches consensus on best route to resolution and then informs employee and company of proposed next steps. Council works directly with employee and company managers to resolve the case issues.
Council develops final recommendation on case issues.
If there is not agreement on all the issues by the employee or company, the Council redoubles its efforts to find a mutually acceptable solution. If that is not possible, the Council prepares its consensus recommendation to the company president and notifies the employee. Council presents its consensus resolution to employee and briefs company president. Company implements resolution as recommended.