This is not a CLEC that just grew up overnight. As Rhodes stated, every communications company seems to have a similar sales pitch. But, said Rhodes, there are a number of things that are really different about us. One thing that really sets Adelphia apart from other companies is that they are a facilities-based company. And along with that, Adelphia has a team of operations people that, as Rhodes put it, are here at the drop of a hat they re right on the spot.
Customers never experience an outage.
The alarms go off, we re all over it, but our customers never see an interruption of service, Rhodes said. Another thing that differentiates Adelphia from their competition is that they have local customer care. We re very proud of that. Adelphia seems to have really carved out a niche for their customer base in terms of businesses, providing personalized customer service in the way of billing support, trouble reporting that may occur as well as consultative approach with their customers. And those are the primary things that really set Adelphia apart from other communications businesses.