If local computer support wants their customers to contact them directly, then they will continue to service requests as they currently do. Local support knows the discipline or administrative area they serve, and they know the environment they support. The Staff Service Center will be second level support for local computer support, and also will help bring these people together to share technical knowledge across the enterprise. We have discussed combining the Information Center with the staff service center. Software licensing and distribution.
Dispatched service calls to offices.
Provide technical training to IT Staff. Drop-in hours for consultation. Evaluation of software and hardware. Maintain configuration documentation of hardware and software for staff. Identify and test emerging technologies.