The section is responsible for answering a multitude of 911 and non-emergency telephone calls. They also dispatch the Police, Fire, and Animal Control departments as required using an 800 MHz radio system.
Calls range from nuisance calls such as loud music to life threatening emergencies.
16 employees, under the direction of Communications Supervisor Lynn Mullins, staff this section. Communications Supervisor Mullins has been with the Round Rock Police Department since 1990. Prior to that she worked for the Lakeway Police Department as a Communications Operator. There are 12 Communications Operators assigned to three different shifts, each with a Sr. Communications Operator as shift supervisor. Communications Operator Liz Gerow, who has been with Round Rock Police Department since 1984, leads the day shift.