In an interview with Fast Company, he shared his thoughts on what it takes to make fast advances over pre-Web ways of doing business. The sales cycle used to take days, even weeks. But with our online-auction technologies, sales negotiations are now completed within hours. And we answer customer inquiries more quickly than before, because what used to be done via fax or mail can now be done via email.
Customers can also access information on their own.
I'm on a mission to change the culture of Eastman. I think I'm getting through to them. Our customers are business customers, but they have plenty of experience as consumers too. No matter how fast we go, we have to be one step ahead of them. No comments have been posted yet.