These inquiries are then directed to the appropriate customer service representative based on workflow and routing rules. These rules are configured to the company's business rules and needs for response to the customer. Customer inquiries help companies learn of new or emerging issues, knowledge base topics that need to be added, or unique customer issues. Reporting - It is easier to manage customer support through our comprehensive new reporting functionality. Dynamic drill down capabilities within the reporting function enable clients to drive better business decisions real-time.
Customers find answers to their own questions, escalating to personal assistance if needed.
Sales representatives answer questions about your products and services in pre-sale situations. No upfront hardware investment. No additional IT support. Seamless upgrades to the latest RightNow products. RightNow Web gave us the ability to easily integrate all our support options for the benefit of our customer base and our CSRs.