The disability must prevent the use of telephone directories. Signature from a physician, speech pathologist, otolaryngologist, audiologist is required for all categories listed above, except for elderly. Customers who use a TTY must obtain a signature from a physician, otolaryngologist, licensed speech pathologist, or audiologist. Customers must be renewed every two years. A renewal application does not require re-certification.
Discounts are different in every state.
In case of emergency, call your local police, fire or emergency TTY number for the quickest response. Keep these numbers near your phone. Return to top Special Telephone Equipment Distribution Program Verizon offers, to customers in Massachusetts and New York only, specialized assistive telephone equipment. The Programs are only offered in Massachusetts and New York because of local state laws and tariffs. For information regarding programs in other states contact your local independent living center or state agency.