Verbal input is second in importance, and the following are in order of importance. This calls for paraphrasing and acknowledgement of feelings being expressed by tentatively identifying them. Before giving any advice, inquire as to what ideas, action plans, etc., the student might have. Listening for content and letting the other person know you have heard the main ideas, data, etc. The plugs needed changing and even the wiring is messed up.
Advice comes after communicating understanding.
Paraphrasing, identifying feelings, and asking clarifying or open-ended questions. Here are some phrases that are useful, when you trust that your perceptions are accurate, and when the other person is receptive to your communication. Ask for definition of terms, support data, references. Frequently you may find yourself in a debate when you thought you were in discussion. When you realize that you are debating and not discussing, decide if you wish to remain in the debate.