Any user along the application supply chain can then access their relevant customer-supplier SLAs via a Web browser. The system also supports multiple administrators and permissions, for example allowing AIPs to establish and monitor SLAs for their ASP customers, and permitting ASPs in turn to establish, monitor and publish SLAs for their enterprise clients. With a short implementation time, Pulsar xSP delivers a quick return on investment as well as extensibility for linking with operational support systems, a necessity when making SLA compliance a part of an organization's everyday business operations. Pulsar xSP was built from the ground up specifically to serve stringent service provider requirements. Designed to meet the needs of large user populations, Pulsar xSP is self-healing and capable of simultaneously monitoring millions of transactions.
Customers can know they are getting what they paid for without having to complain.
Partners can work cooperatively to support service delivery across an entire supply chain. Availability and Pricing Currently in customer trials, Response Networks will release Pulsar xSP for commercial use in Q3 2001. Pricing for Pulsar xSP includes up-front implementation and monthly license fees. Response Networks' management solutions include ResponseCenter, a performance monitoring tool for enterprise applications, and Pulsar EQM, a service enablement platform for management service providers offering web site monitoring. Response Networks' customers include First Tennessee Bank, Ideal Technology Solutions and Express Services, to name a few.