Under Support Service Contract Liability for non-supported software will be strictly a responsibility of the user and will not be covered under a support service contract. When a department head reviews and signs a workstation support contract, it should be forwarded to the DLIS Business Office, Thomas Cooper Library. Service Contract Costs Equipment contract cost is based on a specific manufacturer's unit and a normal 12 month University fiscal year. Contract cost will be prorated for items on agreement less than a full fiscal year. Cost is due in full at the initiation of the contract.
Costs are subject to evaluation and change on an annual basis.
If a change in cost is necessary, a 30 day prior notice will be provided to all effected parties. A per item annual cost, as well as associated labor costs, will be reflected on each department's workstation support contract. Hardware maintenance is defined to mean the physical repair of computers and related hardware for which the Department or College makes provision under this contract. Desktop support is defined to mean the diagnosis of problems for equipment and software also provisioned under this contract. This contract in no way limits a Department or College from obtaining any equipment or software they deem necessary to support their mission.