The 7 Habits of Highly Successful People has prerequisites. Check with us for details. This three-day course focuses on structured methods for confronting difficult issues, dealing with resistance, active listening, and negotiating work agreements. Additional applications are provided on managing change, delivering bad news, and dealing with conflict in group situations. A follow-on support and feedback plan will be developed for use after participants return to their organizations.
Class size is limited to ten participants.
This three-day course teaches the most effective approach to leadership for empowerment. The course stresses face to face communication skills. This two-day course will heighten the participants awareness of customer satisfaction and help him or her to achieve the worthy goal of providing excellence of product and service to customers. The Wing s mission and vision are also addressed. Come and discover the Mystery Shopper experience.