Some things about online shopping are unique to the Internet, but the rules that govern fair business practices still apply. People should promptly report any credit card abuse to the card-issuing bank in writing, by registered mail. It's also a good idea to know what sorts of problems should be reported to local law enforcement or regulatory agencies, and what sorts of problems you might be able to resolve in Small Claims Court. And if you are contemplating the sale or barter of items, don't forget that you are responsibly for complying with all applicable laws and regulations. The following is a partial list of the rules and regulations that protect the public if the businesses are located in the United States.
Buyers have more limited recourse for resolving complaints or problems with international orders.
The Federal Trade Commission Act prohibits unfair or deceptive advertising in any medium. The Franchise and Business Opportunity Rule requires a detailed disclosure document prior to any commitment to purchase a franchise or business. This rule also prohibits multi-level marketing, commonly known as pyramid schemes. The Truth in Lending Act governs rules about the disclosure of finance charges. The Fair Credit Billing Act requires creditors to acknowledge billing complaints in writing and to investigate billing errors.