Interviewers conduct telephone interviews and enter response data in a computer data file when calling for the Survey Research Center. Fund-raisers conduct fundraising, update records and record pledge information on individual call sheets when calling for the Chico State Calling Center. All Callers must have a good telephone voice and personality, accurate data entry skills, and demonstrate work reliability. Interviewers must show an ability to read script on a computer screen. Fund-raisers must show an ability to facilitate a conversation between themselves and prospective donors.
Callers work on a project to project basis.
For this reason, periods of down time lasting two or more weeks in duration may occur. Although every effort is made to maintain a consistent workload, shift cancellations may be required due to circumstances beyond our control. Priority in scheduling is based on performance as well as attendance. Performance is evaluated by calculating the percentage of completed interviews and pledges versus refusals obtained each shift as well as overall work habits. A good telephone voice and friendly phone personality are critical to minimizing interview and fundraising refusals.