State Farm, the state's largest auto insurer, was the highest ranked among California's major insurers with 1.8 justified complaints per 100,000 policies. Farmers Insurance, the No. 2 auto insurer, was last among the seven biggest insurers with six justified complaints per 100,000 policies. Jerry Carnahan, state director for Farmers' California insurance business, said the company recognized that it had a problem with unhappy customers and has recently revamped its claims process so that problems can be quickly settled. All information contained herein is for educational purposes only. No copyright infringement is intended by any material on these pages.
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