Customers won't care about a state fund's increased service demands. They will have demands of their own. If unfulfilled, customers will look for a carrier that can satisfy them, leaving future openings for commercial carriers. Change in Type or Intensity of Services or Programs. Higher claims frequency and severity will raise expectations for certain services from state funds.
Customers hold state funds to a higher service standard as costs increase.
Increased Potential for Complaints and Allegations of Bad Faith. That happens often when trying to balance the interests of injured workers, policyholders, the medical community, insurance regulators and others. Responding to these interested parties takes time from servicing other stakeholders. Some funds would answer yes. They have recent history to prove it.