It's a lot of information on specific topics, and it's information that is valuable to companies. We do sell the anonymously pooled and analyzed information to the companies you're writing about in your letters so they can see how they stack up compared to others in their industry. It's important that they know this stuff. Our site uses cookies to make your experience at our site specific to you. Your browser interprets these updates as new cookies.
Companies spend tons of time and money trying to figure out how to make customers happy.
They can learn some of their best lessons from existing customers who have something to say. If companies don't know what's going on out on the front lines of business and customer interaction, they don't know what to change, or why, or how. We collect real feedback from real consumers and package it so that businesses know exactly what people are saying and how business is being conducted in the real world, day in and day out. That way, they know what they have to do to improve, and you benefit when they do. Our Home Page contains a fairly extensive list of industries.