Competitive ability is no longer just a function of the quality, availability and cost.
Now it is timely, relevant, accurate and shared knowledge that makes the difference. C-commerce will create unique opportunities to improve quality and efficiency and ultimately bring greater profitability and customer satisfaction. Inevitably it will require the implementation of technology and applications, but at a more fundamental level it is likely to necessitate a review of business processes and company culture, which typically may not support open information flow. Key Issues Gartner analysts and industry leaders offer a wide range of presentations tailored to the individual needs of a varied audience. Examine the impact of the Internet, e-marketplaces, collaboration, component and integration technologies on your Enterprise Resource planning implementation and business applications portfolio.