He is responsible for one of 4 sites offices for which he maintains file servers, performs computer and network troubleshooting, gives training, and maintains documentation. She is in charge of hourly payroll, BSOS Open Lab accounts, assists in software distribution and other office functions. She is in charge of software distribution, open lab reservations, and assists with purchasing and other office functions. Their primary duties include troubleshooting hardware and software problems, installing and maintaining network cabling, installing network software and hardware, up- grading computers and printers, and other network support. Aside from this, the technicians also research computer equipment, maintain grad labs, and provide assistance to faculty, staff, and graduate students of the BSOS College.
All technicians perform the above mentioned duties, as well as have an area of specialization.
Our programmers are responsible for certain projects within OACS and the State of Maryland. The BSOS First-Aiders are computer aides that are staffed in each Open Lab. The First-Aiders are in charge of helping users with network software, maintaining the computers in the Open Labs, maintaining BSOS line printers, loaning out computer manuals, and other network tasks. There is at least one First-Aider staffed in each Open Lab during operating hours.