Our mood was not improved by the comments of other guests regarding the poor levels of service, attitude of staff in general and the quality of food on offer. Most appearred to be either trying to transfer to other hotels or were 'putting up with it' and warned us we would have to do the same throughout our stay. Our decision of how long we were prepared to put up with was actually made for us as we were woken by an intruder in the room at 2am. After chasing him off we tried to phone security only to discover the phone in the room did not work. We therefore had to walk to reception where we discovered that security consisted of an old man with a walking stick who accompanied us back to the room and said 'he's gone now'.
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