The buyer received the item, but the item was materially different than depicted in the seller's description. Please note that this does not extend to cases where you are simply disappointed with an item. You must wait 30 days from the time of your purchase to submit a claim. From that point, you have 30 days in which to submit your claim. Guarantee coverage provided they are residents of the U.S., the U.K., or Germany.
Buyers are limited to a lifetime maximum of three claims.
You must provide the required information on the guarantee claim form . No sooner than 30 days after the close of the Auction or your zShops purchase, you may submit a claim by completing the guarantee claim form . If you're a U.K. resident, sign in here and proceed to the U.K. guarantee claim form page. Residents of Germany should sign in here and proceed to the German guarantee claim form page. We appreciate your patience and cooperation during the processing period, and in fact we may contact you for additional information.