We know that our success and survival depends on how well we consistently service our customers inside and outside our department. We understand that our job has an impact on the timeliness, quality, and cost effectiveness of what we offer. We will respect and have concern for our customers' needs. Once we make a commitment to our customer or another department, we promise to fulfill it on time. We will do what we say, when we say we will do it.
Customer satisfaction is our number one priority.
We understand that satisfied customers are the best reward we can have. It is our objective to constantly minimize the frequency of customers complaints. We understand that one claim or one mistake is one error to many. We promise to do our job right the first time and to continually seek performance improvement.