If paying by money order, products will be shipped when money order is received. Out of state orders are not subject to sales tax. Depending on the circumstance, we may try to contact you to determine if we can substitute. SoapBerry Lane does not process backorders and reserves the right to ship only the items available at ship time. In no case would we hold up an order for an out of stock item, unless we are requested by the customer to do so.
Canadian customers are responsible for all duties, customs and import fees.
UPS Next Day, Second Day and 3-Day Select service is available upon request for an additional charge. When entering your shipping information into our UPS Online program, we also include your email address if available. As a result, you should be getting email from UPS each time a parcel is shipped with the tracking number and estimated delivery date. Please let us know if this is not the case - sometimes we get the wrong email address loaded. This helps defray costs of boxes and packaging materials.