The refusal of an award, for example, can focus attention on the event and the issue. Because it appears shocking or unusual, the symbolic act is talked about long after the action has occurred. Yet, for the same reason, the symbolic act must be chosen with utmost caution. Negotiation should always be a first step in a series of actions, if only to find out where the policy makers stand. Demonstrations publicize issues and, perhaps more importantly, serve as an easy, successful, short-term action that often has the added effect of creating a sense of group purpose and accomplishment.
Demands can take the form of a bill of rights, a list of grievances, consumer needs, and contracts.
Aside from winning concessions, demands serve as effective community education tools. People often do not expect traditionally powerless groups to make demands. However, a boycott may victimize the consumer by keeping them out of needed services. But despite this warning, a brief boycott can serve a lobbying purpose. The purpose of lobbying Is, obviously, to change laws and policies so that they more closely reflect one's interests.