50 One-Hour Designs by Dennis Kinlaw, page 97 Purposes of Activity 1. Develop a draft statement of your desired image and the steps that you must take to create the image. One key action for leaders who want to build a total commitment to customer satisfaction is to help their work groups become aware of just how they want to be viewed by their customers, i.e., create an image for customer satisfaction. In this activity participants first develop an image that represents how they would like their organizations, work groups, or teams to be viewed by their customers. This activity requires 30 minutes for participants to complete.
Additional time is required to debrief the activity.
Time to debrief a training group of 4 tables of 5 persons is 20 minutes. If you have more than 4 tables, you will require more time to debrief. Three to five tables of 5 to 7 people. Flip chart with pad and markers. If at all possible, it is very helpful to have a breakout room for each table and a flip chart with pad and markers for each table.