For problems entering a referral, call 205 988-2533 and ask to speak with an Electronic Media Associate. For questions regarding submission of electronic referrals, call 205 988-2533 and ask for your EM Representative. As you have been reading for many months now, Blue Cross and Blue Shield of Alabama is planning to eliminate paper audit trails at the end of this year. Over the course of the summer, many vendors have been contacted and have agreed to discontinue mailing paper audit trails to their clients. If you have stopped receiving paper audit trails recently, it is probably because your vendor offers an electronic option and agreed for us to discontinue mailing the paper audit trails.
Audit trails are an important part of electronic filing.
Electronic audit trails provide not only claim level information, but also advise if there were problems with the batch of claims or with the set up of the provider numbers. Those who do not have the ability to retrieve electronic audit trails should contact their vendors immediately to ensure that you do not lose access to this vital information. This method of transmission allows you to dial in and transmit a compressed claims file to Blue Cross and Blue Shield of Alabama. Version 5.0 is a millennium-compliant claim format. The corresponding fields should contain the same values as your current submissions with the exception that all date fields must be submitted in an eight-digit century compliant format.