The BBB's integrity is on the line every time we review and process a complaint. Our members support us because they know we will act as a neutral third party, giving them an opportunity to learn of and respond to customer problems. There are more than 150 BBB offices in the U.S., Canada and Puerto Rico. Each office maintains files on companies headquartered in its own service area. Local Bureaus have the most current information on businesses from their company files, plus additional information gathered from various area sources such as local, state and federal government agencies.
Bureaus also carry reports on companies that conduct business nationally.
The basic policy of the BBB is to refrain from recommending or endorsing any company, product or service. This is done to ensure continued public trust in our fairness. The BBB provides lists of companies in different types of business that are members of the Better Business Bureau and have agreed to our standards. The BBB is a private, non-profit organization developed to monitor and report marketplace activities to the public. BBBs are licensed by the Council of Better Business Bureaus, and governed by their own local Boards of Directors.