Get the certificate and be done with it. Getting the certificate is the responsibility of the quality assurance manager only. We only need enough to satisfy the auditors. The resulting discipline yields significant cost reductions. Registration gives us a competitive edge over nonregistered competitors.
Compliance raises morale because employees clearly understand what is required of their position.
Compliance with ISO 9000 enhances companies' understanding and control of their processes. Registration, being a convenient and preferred way to prove such compliance, is fast becoming a customer requirement. The combination gives industry the basis for a quality system that's logical, attainable and verifiable, improving quality worldwide and ultimately industry's future. About the author Yehuda Dror is general manager of DNV Certification Inc., a U.S. corporation wholly owned by Det Norske Veritas. Dror's group is responsible for all DNV certification in the United States.