Read the transcript of the live chat with Robert D. Lamb.
Air travel can be expensive.
When consumers pay upwards of a thousand dollars or more for two tickets to a city halfway across the country, the minimum expectation is that they'll make it there, along with their luggage, at around the time the ticket says. Airlines have a responsibility to make it up to them. Last year, the major U.S. airlines promised to improve the way they treat their customers. The Air Transport Association, the trade group representing the major carriers in the United States, worked with Congress and the Department of Transportation to develop the commitment, a list of 12 areas the airlines promised to improve. The 12 commitments Offer the lowest fare available.