The same applies to litigators. Likewise, if you listen to software users, few will admit making less than optimal selections. Don't get attached to programs. They are just tools. Sometimes it is.
Bloated software is a fact of life.
Many programs sell you on all they will do. Every program must do at least one thing well to be useful. Be wary of programs that claim to do many different functions well. But software is like your staff. You can't just assume everything is running smoothly.