Mediation is a process of dispute resolution. An impartial third party intervenes in a conflict with the consent of the disputants, and assists them in negotiating a consensual, informed agreement. In mediation, the decision-making authority rests with the parties themselves. Recognizing variations in styles and cultural backgrounds, the role of the mediator involves assisting the disputants in defining and clarifying issues. The goal is to reduce obstacles to communication, explore possible solutions, and reach a mutually satisfactory agreement.
All mediations take place in a non-threatening atmosphere.
A forum for dispute resolution at the earliest stage of conflict. The use of trained volunteers as the primary providers of mediation services. A service to clients regardless of their ability to pay. A program that is directly accessible to the public through self-referral. This is designed to reduce barriers to services, including physical, linguistic, cultural, and economic barriers.