You MUST inform Passport Express of an identity issue when placing order.
Blood relatives are preferable.
The applicant should also submit a Supplemental Information form with the application. The Passport Agency also requires a combination of personal documents and public records to support your proof of identity. If no Primary ID items are available, submit at least 7 of the secondary ID's. If only submitting Secondary ID items, each should be over 1 year old. You must send backup ID with your other application materials even if an Acceptance Agent says they are not required.