Milwaukee, WI, ASQC Quality Press, 1993. 658.812 F621c Gabor, Andrea. The Stories of Ford, Xerox, and GM . 658.562 G116m George, Stephen and Weimerskirch, Arnold. New York, Wiley, 1994.
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Englewood Cliffs, NJ, PTR Prentice Hall, 1994. White Plains, NY, Quality Resources, 1991. New York, Free Press, 1994. Text, Cases, and Readings . Delray Beach, FL, St Lucie Press, 1993.