Institutions must have written grievance policies and provide clear information to distance learners on the responsibilities of faculty, student, and institution, as well as on specific grievance procedures. All The University of Hawaii s web page describes the institution s academic grievance procedures, which are also available to distance learners. The policy describes responsibilities of faculty and students, academic grievance procedures from pre-hearing to final records, and defines the authority of the Academic Grievance Committee. Also provided online is a checklist for students seeking resolution of questions involving academic grievances. The institution provides to students advertising, recruiting, and admissions information that adequately and accurately represents the programs, requirements, and services available.
All materials are also available on the Web.
The institution ensures that students admitted possess the knowledge and equipment necessary to use the technology employed in the program, and provides aid to students who are experiencing difficulty using the required technology. Students need technical support, whatever their level of experience in using technology. Faculty should not provide this support. All National University provides effective technical support through its Computer Support Department. The assistance available includes an On-line Help Manual, a Help Desk, Bulletin Board, FAQs.