However, litigation is expensive, and, in the case of utility litigation, a part of the expense may be passed on by utilities to consumers. To avoid the expense of litigation whenever it is in the best interest of ratepayers, the Ratepayer Advocate negotiates with utilities and attempts to settle as many issues as possible without or before going to a contested hearing. The Ratepayer Advocate plays an active role in policy making. Additionally, the Division works with the BPU to develop long-term energy and telecommunications policy and goals that affect all New Jersey ratepayers. By assuring that the consumer's voice is heard at the outset of the ratemaking and policymaking processes, the Ratepayer Advocate promotes the development of consensus and spares the State and its residents the expense and inefficiency of unnecessary litigation.
Customers already have options in choosing their long distance telephone carriers.
Current state and federal efforts will give customers more utility choices, with freedom to choose who supplies their local telephone service, cable television, as well as natural gas and electricity service. Effective competition in the energy and telecommunications industries should further the economic and environmental well-being of all New Jersey ratepayers. Public hearings provide an opportunity for ratepayers to comment on proposed rate changes as well as utility services. These voices, joined with that of the Ratepayer Advocate, can make a big difference. Speaking at a public hearing is important so ratepayers can communicate their positions to the Board of Public Utilities.