Sales and Service Managers - Main Sales and Service Managers Sales and service managers make sure that customers receive quick service and quality goods. The main duty of sales and service managers is to supervise sales workers. These workers include cashiers, customer service workers, stock clerks, and sales associates. Managers interview, hire, and train employees. In addition, managers prepare schedules and assign workers their duties.
Additional duties vary by the size and type of establishment.
In small stores, sales and service managers are in charge of all sales workers. In fact, sales and service managers may actually manage the entire store. In large stores, managers watch workers in only one or two departments. Department managers are found in large stores, generally department stores. They supervise individual departments, such as shoes, cosmetics, or housewares.