Even good ideas that are presented to employees who recognize the need for change can encounter resistance because change engenders fear and uncertainty, as well as excitement and hope. Customer service must be a high priority, especially during strategic planning initiatives. In the SES, you will learn how to manage flexibly to improve the organization and its performance without compromising the organization's goals and priorities. Managers must foster teamwork, communicate goals and objectives clearly, encourage high levels of performance, manage conflict and promote innovation within a framework that is both accountable and ethical. In the SES, you will learn how to create the group environment that will lead your organization to success.
All managers make operational decisions every day.
What sets senior management apart is their ability to plan strategically and produce results that match the organization's goals. The SES will help you translate your long-range goals into workable action plans. Business Acumen Knowing how to do a specific job makes a good employee. The SES will help you to manage your workforce, understand financial data and utilize technology to accomplish your mission. Communication Communication is the backbone of successful leadership.