Company refunds fee. Company provides cancelled check from August payment, and reissues new check for November payment. Company acknowledges mistake prior to contact by Office, and explains situation to borrower. She demonstrates required cash cushions. Fleet lowers escrow payment after review.
Consumer complains about late notice on taxes.
American Residential Mortgage is late on tax payment, pays late fee, and corrects credit report. Penalties and interest assessed on unpaid taxes. Fleet picks up extra costs. Upon receipt of complaint, New Bedford refunds overage. Company corrects by depositing settlement funds.