Name and telephone number of the employee the repair-person should contact . A brief description of the malfunction . Please be as specific as possible, because the attendant must determine which vendor to call from the information you provide. There are several checks you can perform on your phone which may help you avoid a costly visit by the repair-person. Check all cords to be sure they are correctly installed and not loose in the plug.
Check switch hook and keypad for stuck keys .
Many amplifiers for headsets will beep to let the user know that new batteries need to be installed. If you have a multi-line set or handsfree set, be sure the power adapters are plugged into the electrical outlets . Make sure that someone other than the contact person is aware of the repair call and that access is available so that only one visit is necessary.