Management decides when things are really fixed and close out open problems. Thus anyone with a VMS account can use it. It uses the VMS Rdb database for storing all problem and solution information and a VMS specific screen management package for the user interface. I guess we'll start with the basic functions and then go to the user interface. Any valid user can enter or modify a problem report.
Any valid user can enter or modify a problem solution.
Any valid user can browse the database. Only authorized managers can close out problems. The userid and time stamp of who entered the initial problem or solution are kept in the database. The userid and timestamp of the last problem modification are kept in the database. Each problem entered is given a unique id or number.