Some conservative operagoers object to this idea, because of their belief that the music , and the emotions it generates, are really what matters in an opera, and not the words. Also, some complain that the constantly changing screen titles are a distraction. But the maestro defends their usage. They enable the audience to know what's going on from second to second, which enhances their enjoyment of the overall experience. Just as the accessibility of opera has added to its audience, so has it increased the size of its talent pool.
Commercials use it.
Popular movies like Moonstruck and The Untouchables make use of it too. There's even a Huggies commercial that uses it. Recently the MTV Awards show was broadcast from the Metropolitan Opera House in New York. All of this adds to people's recognition of opera, and recognition reduces fear. Now that a loyal audience seems firmly in place, the maestro has an interesting direction in which he would like to take the Connecticut Opera.