Pell Hotline Customer Service phone number for schools leaves a lot to be desired. There are also many problems with social security numbers. If two students are using the same SSN, it is up to the school to correct the situation. A student showed up in default because he had the same social security number as another student. This was a difficult situation to resolve.
Contracts seem to be going to the lowest bidder.
Bad information is being sent to the ED office in Kansas City. This is causing problems for schools and it needs to be remedied. There is no incentive for data providers to update their information. One database should be used. Our financial aid officer spends too much time trying to resolve problems with the NRCS report.