State or local government civil service regulations usually govern police, fire, emergency medical, and ambulance dispatching jobs. Candidates for these positions may have to pass written, oral, and performance tests. Also, they may be asked to attend training classes and attain the proper certification in order to qualify for advancement. Trainees usually develop the necessary skills on the job. This informal training lasts from several days to a few months, depending on the complexity of the job.
Dispatchers usually require the most extensive training.
Working with an experienced dispatcher, they monitor calls and learn how to operate a variety of communications equipment, including telephones, radios, and wireless appliances. As trainees gain confidence, they begin to handle calls themselves. Many public safety dispatchers also participate in structured training programs sponsored by their employer. Some employers offer a course designed by the Association of Public Safety Communications Officials. Other employers develop in-house programs based on their own needs.