This section addresses support requests in general. It is intended to complement more specific explanations found throughout this document. Relatively simple support requests and requests that require immediate attention can be made verbally, in person or over the telephone. E-mail and memorandum requests for such services are also acceptable. Relatively complex requests and multiple requests should be made by e-mail or memorandum.
Additional information is welcomed.
This way it will be received by the staff member responsible for addressing such requests. It will alert other staff members to respond to the request if the responsible person is not available. Also, it will enable the supervisors to follow-up on its completion. When in doubt, present your request to a supervisor. If you have problems operating the associated hardware or software, please see one of the staff members.