The Ombudsman serves as a neutral third party providing assistance to students who have University-related complaints of a nonlegal nature. The Ombudsman and most of the office staff are students. The office is authorized to investigate grievances and recommend corrective measures involving both academic and nonacademic concerns. The types of cases the office handles include complaints about grades, parking, financial aid, registration, adds and drops, refunds, residency, housing, and scholastic probation and dismissal. Any case considered inappropriate may be declined by the Ombudsman.
All assistance provided by the office is confidential and is available by phone or in person.
Students also order copies of their UT transcripts in this office, and they are in charge of diploma services. The Department of Registration Supervision oversees the registration process. Receivable Current students use the Office of Student Accounts Receivable to address problems with tuition and fee billing and questions about deferred payments and refunds. Counselors help students plan financially for the semester or academic year, exploring available resources and options for meeting the cost of education. Students learn how to prepare themselves for the inevitable financial challenges and how to make informed money decisions.