The two men refused medical treatment and did not press charges, but the incident was described in the local paper. While the story is comical it brings serious issues that I have to deal with. Our HR and Legal department along with myself in PR had a conference on the situation. There was a real concern about our liability both from any medical bills resulting from the scuffle and if we may be sued over the incident. People seem to think that it is OK to ignore the waitress when she comes to take an order.
Cellular phones are a great invention.
Short of having a mechanic as your co-pilot, there could be no greater comfort for the driver on a long car trip. They do, however, have their limitations. They needn't be restaurant tabletop adornments. Surely, a parent may wish to be in touch with a babysitter or a transplant surgeon should be informed that a body organ awaits. We want that customer to be reachable.