We are not able to explore long-term issues or events from your past, except to focus on how those things might be impacting you right now, today. If you are interested in receiving counseling for ongoing concerns, we can refer you therapists in the community. Most of our counselors are volunteers or they started out as volunteers before joining our staff. By and large, they are not professional mental health counselors, but just people from the community who have a knack for listening and a desire to help. All of our hotline counselors are adults who have received more than 75 hours of intensive training and supervision before beginning their work on the hotline.
Confidentiality is one of our most important policies.
Every volunteer and staff member signs a strict confidentiality agreement before they can enter our facility or talk with a caller. The critical importance of protecting confidentiality is emphasized during every phase of training and hotline work. However, the caller always has the option to talk about the abuse situation and to receive support without telling us identifying information such as names, locations, or phone numbers. This is very rare. No caller should assume that Helpline24 will attempt to send help against their will.