Activation fees are non-refundable.
Residential dial-up accounts do not have activation fees. Payment Terms Customers who pay via bank debit or credit card will have their accounts debited within the first 5 banking days of each month. The amount debited will be the billing cycle package charge for the current billing period plus any applicable overtime hours charges from the previous month. Customers who are billed via paper bills will receive a bill within the first ten business days of the month. This bill represents the amount due for the next billing period plus any applicable overtime hours charges from the previous month and is due prior to the first of the month.