Too many product claims fall short when put to the test. You should never suggest that an item will do something that s beyond its range. Customers have the right to expect that everyone will work to serve them. Anyone at your company who interacts with a customer represents the entire company. If you need help meeting your patrons requests, ask for it.
Customers have the right to have it done properly the first time.
Nothing bothers a customer more than to buy a defective product and waste time returning it. Customers have the right to be treated with respect. Create service rules to prevent anything less. Customers have the right not to wait in line. Recognize that everyone s time is precious.