It is arguably the most difficult time in the history of management to be the first-line supervisor. The low unemployment rate makes it almost impossible to find employees.
Customers count on more service from their vendors but expect to pay less.
Technology is growing so fast it is almost impossible to keep employees trained and current. All of this is happening at a breakneck speed. The first-line supervisor is the conduit between an organization's senior management and its employees. Their ability to understand, interpret and communicate management's objectives in terms which motivate employees has never been more challenging than now. Now management cannot wait to see if they selected the right person to be a supervisor.