HarborNet sends out bills on the 10th of the month for services in the following months. Billing will normally occur via mail and the bill will be due on the 1st of the upcoming month. A billing sent via U.S. Mail and paid by check is due on the 1st of the month. Customer must notify HarborNet at least 15 days before the next payment is due if Customer wishes to change the method of payment or cancel the account. Accounts that are more than 30 days past due may be placed on hold and access will be denied until payment is made.
Accounts continue to accrue charges while they are on hold.
After the account has been on hold for 30 days, the service may be terminated if not under long-term contract, and any outstanding balance will be immediately due and payable, or the full amount for the entire period of any contract, to HarborNet. Termination requests for HarborNet accounts must be received in writing via email, fax, or postal service at HarborNet's main office. Customers will receive refunds for prepaid services. If a Customer so requests, HarborNet will forward email to that Customer's new email address, if any, for one month after termination, unless termination was for nonpayment or system abuse. Customer is responsible for all fees up to the date of termination of the service regardless of the usage on the account.