All companies make honest mistakes from time to time.
The best companies have trained their customer-contact staff to resolve these mistakes quickly and effectively. Others, unfortunately, may need a little prodding. Following are some tips and guidelines that we have found to be effective in obtaining problem resolutions quickly and relatively painlessly. In our opinion, you should file a formal, written complaint with the company early in the process. Continued attempts to resolve the issue with lower-level personnel are likely to result only in increased frustration and anger.