Need clarification as to who should contact the debtors. Clear guidelines required. Need central person who is empowered to deal with late debts. Central person should know the seriousness of debt. Constant communication with OFS as to status of debtor.
Current reports show accrued income upon issue of invoice.
Reports need to differentiate between income accrued and income on hand. When cheques are received by staff, it is banked in one of the various accounts. The detachable portion of the invoice should specify the OFS s address to which the payment should go. Where cheques are received by DOU, standard form completed with payment details. Currently no listing or reports on those invoices outstanding.