Our goal is to make all DORA public information and services instantly accessible online and in an easily understood format. Although we realize that it will be several years before we reach this goal, we have already made substantial progress and many citizens now obtain the information they need about the people and institutions we license and regulate, our programs, our budget, and our processes directly from the Internet. The most basic tenet of our mission statement is public service. This involves periodically reviewing not only what we do, to make sure it still meets a public need, but also how we do it. Providing quality customer service means ensuring that each individual customer is helped in a respectful and responsive manner.
DORA agencies have many diverse customers, often with conflicting interests and expectations.
We encourage our customers to contact us and let us know whether we are meeting their service expectations. Sweeping industry consolidations or expansions change the regulatory environment, eliminating the need for some programs but creating the need for others. Particularly as information technology possibilities expand, customer needs and expectations also evolve. At the same time, citizens resist the notion of bigger government, demanding instead more efficient government. We recognize the need to focus on reallocating existing resources to meet changing regulatory demands and customer needs whenever possible and we accept the responsibility to manage within existing resources.