Volunteers also participated in programs such as the Speaker's Bureau, Bereavement Committee, HIV and other Support Groups and the Buddy Program. The Buddy Program matches clients with trained volunteers who offer companionship, support, physical assistance and advocacy for the Person Living with AIDS, and respite for their family and friends. This program is managed by Volunteer Services Department. In 1995, new buddies were assigned to 165 clients. With a case load of nearly 2,000 clients, HERO case managers have an average of 800 contacts per month.
Counseling includes assessment of needs, referrals to services, and coordination of on-going care.
Mental Health HERO provides special mental health counseling services to clients who suffer from emotional problems. Services for HIV infected and their family include case management for mental illnesses, psychotherapy, mental health assessments, support groups and referrals. This program had an active caseload of 180 clients receiving mental health services. During the year, this program saw over 200 clients. Nearly 7,000 clients had contact with HERO's Legal Department by telephone, office visits, or home visits.