Microsoft Direct accepts Visa, MasterCard, and American Express. For credit card options of other merchants, check with each reseller individually. Your credit card is charged at the time your order is shipped. When ordering online see the estimated delivery time in your shopping cart and order review, otherwise orders should arrive within five to seven business days, depending on availability. If you made a purchase direct from Microsoft Press through fax, telephone, mail or from Microsoft Direct on the Microsoft Press web site, and for any reason are not satisfied with your direct purchase, you may return it to us for a full refund within 30 days upon receipt of shipment.
Customers are responsible for shipping charges from returned books and software.
All returns must be in resalable condition and must be accompanied by the original packing slip or a photocopy of it. Please include your receipt. Books and unopened software must be in like-new condition. On purchases of multiple copies of a title, only one copy may be returned. Postage is not refundable.