Investigate barcode system for hardware inventory management. Increase technical skills and abilities of staff and student employees to do on-site diagnostics and minor repairs through hardware training by PC Maintenance and software training by Technical Support. Operate PC repair auxiliary operation that meets the needs of campus PC users including hardware and software trouble diagnosis, repair, warranty work, facilitated repairs and consultations. Focus on customer service. Above-average ratings on all customer service survey elements.
Display results on charts for discussion.
Develop internal efficiencies to decrease turn-around time. Fifty percent completion of work orders within two working days and 100 percent within five working days unless delay is controlled by parts deliveries or other factors beyond PCM control. Research new trouble systems for ticket management. Research new technologies for inventory and account management. Monitor impact of ResNet on current workload.