The questionnaire consisted of 24 questions, an overall satisfaction rating, and an area for comments. The overall satisfaction with the Technical library was 8.91 on a 10 point scale. The goal is to reach at least 9 on a 10 point scale. Click on the chart above to see a histogram of this data. The top box customers are the ones who are most likely to be advocates for the Library.
Analysis ranks problems and potential improvements by their impact on customer satisfaction.
In comparison to the 1998 survey, customer satisfaction has increased in all areas. The 1998 survey was sent out to all Sandians. The 2000 survey was sent out to Library customers.