Management Science . Prerequisite POM 3650. POM 4760 . Service Operations Management . Major topics include the service economy, service strategy, service quality and productivity, service location, demand management in services, and labor management.
Customer service is emphasized throughout the course.
Case studies, research projects, and formal presentations are utilized in the course. POM 4810 . POM 4850 . Materials Management Systems . This course focuses on material needs determination and the study of traditional theories and techniques of inventory control.