In both cases, new accounts clerks undergo formal training regarding the bank's procedures, products, and services. Advancement for information clerks usually comes about either by transfer to a position with more responsibilities or by promotion to a supervisory position. Most companies fill office and administrative support supervisory and managerial positions by promoting individuals within their organization, so information clerks who acquire additional skills, experience, and training improve their advancement opportunities. Receptionists, interviewers, and new accounts clerks with word processing or other clerical skills may advance to a better paying job as a secretary or administrative assistant. Within the airline industry, a ticket agent may advance to lead worker on the shift.
Additional training is helpful in preparing information clerks for promotion.
In the lodging industry, clerks can improve their chances for advancement by taking home or group study courses in lodging management, such as those sponsored by the Educational Institute of the American Hotel and Motel Association. Positions such as airline reservation agent or hotel and motel desk clerk offer good opportunities for qualified workers to get started in the business. In a number of industries, a college degree may be required for advancement to management ranks. In addition to many openings occurring as businesses and organizations expand, numerous job openings for information clerks will result from the need to replace experienced workers who transfer to other occupations or leave the labor force. Replacement needs are expected to be especially large in this occupation due to high turnover, as many young people work as information clerks for a few years before switching to other, higher paying jobs.