The present guide complements the guide on reference checking and encourages the reader to consider other sources of information about candidates' past accomplishments and experience. Three basic questions. The most useful information is that which indicates to what extent, in the past, the candidate has demonstrated the qualification being assessed. Descriptions of behaviours consist of examples, or incidents, which are relevant to a given qualification. Such descriptions relate to observable events and are usually verifiable by others.
Achievements refer to degrees, awards, professional accreditations, publications, etc.
Activities refer to memberships, participation in various groups, etc. Opinions are distinguished from the other two types of information in that they involve a value judgement, an evaluation of some sort, based on facts. Opinions go beyond the facts. Different considerations are introduced with each type of information. Descriptions of behaviours allow you to judge for yourself the relevance and importance of the information for the qualification being assessed.