Supervisors understand the characteristics or progressive discipline. Techniques to respond to negative employee reactions and comments are learned and practiced so supervisors feel comfortable handling meetings, and don't back down. Watertight documentation is taught in order for your organization to avoid costly litigation. Customer service and customer satisfaction are both key in today's workplace. Yet poor service is still a major concern within companies.
Dissatisfied customers equate to lost profits.
Have your employees benefit from this training to learn how to better serve your company's customers. By understanding customer expectations, effective communication skills, how to handle special or difficult customers, how to handle complaints, and keep customers satisfied, your employees will be better equipped to handle the challenges of today's customer service marketplace. Participants practice how to handle customer complaints. Employees discover how to employ active listening skills with customers. Proper ways to talk to customers are covered.