Through TIA, the industry has created many sector or activity specific Code of Conduct, Codes of Best Practice and Guidelines as the foundations of industry self-regulation. TIA aims to ensure that high quality service and supply prevails leading to genuine customer satisfaction.
Customers face a potential minefield when trying to select a reputable supplier or service provider.
Deregulation has given almost total freedom to companies entering the telecommunications marketplace to supply, install or maintain complex communications and networking products and systems without the requirement for training or qualifications. Competition has encouraged a massive array of products, services and price offerings leaving many customers bemused by the choices open to them. This is further compounded by a lack of co-ordinated data to enable customers to find what they are actually looking for. The TIA-Q Scheme is a register of TIA member companies who have committed to go that extra mile to ensure their customer s satisfaction and peace of mind when appointing a supplier or service provider. TIA operates the TIA-Q Registered Installation and Maintenance Company Scheme.