It's important to do quality work, even those things others don't see. Team members should focus on doing the best they can and not be concerned about whether the retail facility is making a profit. The routine way of doing something is usually the best way. Cost doesn't matter, as long as the customer is pleased. Team members need to remember that their real employer is the customer.
Customers try to cheat retail facilities that advertise customer service.
There are times when it's okay to refuse a customer's request, as long as it's done nicely. It's always right to take time away from work to make small talk with a customer. Agree Disagree 20. Succeeding in a customer business means treating people well. Disagree 2001 McPhillips Ford Lincoln.