There is no single decision-making process in government. Decisions can be made in a variety of ways at a variety of levels. For simplicity, the following graphic outlines the process at a very general level. The process involves a number of elements including public consultation, interdepartmental discussion, Cabinet and Parliament. Very often things start in the public domain.
Citizens seek a new service or program or are dissatisfied with the existing one.
The media can play a role in bringing it to the attention of government, or an MP might be advised of an issue by a constituent. More and more often, issues are arising that are considered horizontal. This is precipitating a move within the public service toward greater collaboration between departments , pooling of resources, and establishment of coordinating committees. Once the responsible departments are identified, the problem will be defined and analyzed. Further analysis of the issue leads to the engagement of several new players such as other departments who have interest in the outcome, provincial players, and citizen groups.