You return defective product to Image Graphix using your choice of carriers at your expense. No returns will be accepted without prior authorization by Image Graphix and with an Image Graphix RMA number. Returns are offered for the original purchaser only and only while such customer owns such product. RMA numbers are valid for 14 days only and product must be received by Image Graphix within the standard 30-day money back period. If Image Graphix does not receive it within this time period, then it will be returned to you at your expense and without credit being applied.
Customer is responsible for shipping charges and risk of loss on all return shipments.
Image Graphix highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. You are responsible for shipping, handling, and insurance costs for products you return to Image Graphix. RMA numbers must be displayed on the outside of the shipping package to be accepted. The RMA form must be completed and included within the package to assign the returned items to your account. For more information and an RMA request form, check the Image Graphix Online Support site.