To date, VSNL has over 42 nodes across the country, of which five are in Tamil Nadu. VSNL is planning to add two more nodes in the State to make internet access easier. The addition to more nodes in primarily to ward off the criticism levelled against VSNL as being overly biased towards its urban users. While urban users pay only local call rates for access, users in non-urban centres are levied STD rates. By adding more nodes, what we are conveying to the non-urban users is that we have not ignored them, and the users' interests are the uppermost in our minds.
Customer service is our focus now'.
VSNL, which recently went in for advanced digital signal processing with 56 kbps acess for its remote access server in Mumbai, is planning to extend the same facility to Chennai, Calcutta and other nodes. These remote access servers have already been commissioned in Delhi. The dial-up user must understand that the problem lay between the user and the telephone exchange and had nothing to do with VSNL's services, adding that the problem did not exist among users who had dedicated leased lines to VSNL or ISDN connectivity.