Customers are dictating how their orders and shipments will be handled. They want to drive out excess inventory and costs. They want their orders shipped complete, accurate, on time and in the manner they require.
Compliance means continued business.
Non-compliance means financial penalties and possible loss of business. This is significant in terms of sales revenues and operating costs for their suppliers. Supply chain management competence can build competitive advantage. Unfortunately many businesses, especially small-medium enterprises, do not understand supply chain management. It is no longer shipping and receiving.