In addition to learning about these changes, managers will also develop skills in determining appropriate pay increases and using performance indicators. Learn strategies that will enhance your negotiation skills. Mentoring is the act of helping another to learn not through prescription and assessment but through consultation and nurturing. Learn how to work as partners with your staff to help them learn and grow and the organization to prosper. Participants will apply theory in understanding communication differences and will develop strategies for dealing with those differences effectively.
Cost includes fee for workshop plus testing materials.
Learn more about serving internal and external customers in an academic environment. Topics include the civil rights legislation addressing sexual harassment, the Health System s organizational policies and procedures, definitions of sexual harassment, and much more. This interactive session is designed to equip employees with tools needed to assist in maintaining an environment free of sexual harassment. This workshop covers five important skill areas for managers to promote a quality customer service culture for their staff. The bad news stress is a permanent part of our ever-changing lives.