A customized greeting answers the call and instructs the caller on how to proceed. A caller should have a brochure, pamphlet or pocket card in hand that lists your program's message titles and access codes. If they do not have one, an audio menu can assist them. Callers can easily maneuver through the program, listen to numerous messages, can transfer to a live person, leave a message, participate in a touch-tone or verbal survey, and more. That means you have tremendous room for your own custom messages dealing with appointment scheduling, hours, locations, educational activities, volunteering, donating, legislative issues, job hotline, state laws, referral agencies in the community, and much more.
All recording is security code protected.
It provides your agency with a 24 hour presence in the community. It provides a non-threatening way for people to get valuable information. It helps bolster your staffing by answering commonly-asked questions. And it is an excellent marketing tool.