The cost of each new term's questionnaire is minimal, being the few minutes spent in setting the questions during the term and the few hours analysing the results at the end. Communication of this kind is essential to promote student centredness by involving the student in university life and communicating responses to management. Communication can be difficult within a large university. The two principal campuses are widely separated. The modular course fragments the student experience.
Communication is made very difficult both between students and with staff.
Part-time and mature students are increasing. They have outside interests which cut down their ability to take an active part in the university. Contact time between staff and students on modules is being reduced. There are comprehensive systems for student representation, but such representatives have real two-way communication with only a limited number of their constituency members. Support provided for management and infrastructure of higher education This questionnaire has proved itself in its original objective, the evaluation of services.