They had left their garden hose plugged in, the water in the hose froze and the pipe in the wall burst. Incidents like this provide the Mangolds with tangible reassurance that the service they provide has real value. Her dedication to her four-legged charges means that she performs tasks that many would consider beyond the call of duty. Well, once a client who was out of the country, asked Lori to throw a birthday party for her Siamese cat, Misty. And then there was Billy Bob, whose owner declared he was a fan of Hawaiian music and asked Lori to play it for him when she visited each day.
Animals are like humans in that they are creatures of habit.
The Mangolds are a great team, each possessing strengths that complement the other's. Follow it, and you're going to be giving your clients their money's worth every time. I credit much of the success of this business to her formula. But Lori is quick to point out that Scott's background in economics and corporate management were equally valuable. Over the years, Scott's taught me to look at things from every angle and to always remember that this is a business.