As a user, it would be very helpful if the web explains the bare necessities and also great details of a specific topic of users' interests. Your web site has answered the vast majority of my questions quickly, and completely. They contain a lot of useful information. We believe that the problem reported has been fixed. Satisfied Existing email messages are fine.
Backup detail is available via WEB or a phone call.
Via e-mail and web postings email is best. Don't send too many emails too many operator emails telling us systems are going down that we don't even use MOTD get's lost in all the other stuff that comes to screen. A lot of it is my fault. Then I get pummeled with messages from 3 to 4 pm, with little if any notice prior to that. Incidentaly, I hate when the machines go down at 4 pm.