While Cutting Costs and Saving Time by Faith Ralston, Ph.D . Inc. It may be ordered from the Quality Publishing Order Form . It is easy to make assumptions about what customers want and need.
Customers are irate because they want a dedicated person to handle their word processing needs.
Team fails to update assumptions about customer needs Customer needs change. Without talking to them, we live in the past and don't discover these emerging needs. Yes, but the conversations are about immediate needs and services rather than inquiries about level of satisfaction and emerging needs. A state agency wants to improve the quality of a report that they produce for the legislature. Customer data helps teams discover new opportunities, verify the extent of a problem, better understand how products and services are used, prevent problems that impact the customer, and prioritize the work of the team.