Hyatt Hotels and Resorts commits to training our employees to understand the complex nature of the travel agency business and be sensitive to the client-travel agent relationship.
All commissions are to be paid promptly on a monthly basis through our central processing center.
Travel agents are to be advised at time of booking if confirmed rate is a non- commissionable rate. Additionally, all non-commissionable rates available through the GDS are noted as such in the DRS. 5. Hotel staff will never initiate the subject of changing the rate initially confirmed to the travel agency and therefore their client. However, if the client requests a different rate, and is eligible for such, Hyatt's staff will accommodate the client's request. Hotel will respond to all late commission notices within 10 working days.