The process is understandable. The process and permits required are communicated clearly and early. Regulations and code interpretations are communicated clearly and consistently. Issues the applicant must address are identified as early as possible. Information on project status is readily accessible to applicants, other stakeholders and staff.
Community participation is encouraged in discretionary land use processes.
Stakeholders and staff understand distinctions among categories of land use reviews. Stakeholders understand how and when they may participate in development review process. The system fosters informed participation. There is a customer service culture among the staff which views applicants as capable of producing positive results for the community. There is an ongoing customer service program which identifies diverse customers, defines customers' needs and responds to those needs.