You can call tech support at the company that produced the software when you've got a problem, but then you may be in for an interminable wait on hold. Some software companies offer online tech support for their products, and they may sell tech support contracts, so you can call and get immediate assistance. Or, you could seek support for all of your software from a single source, a company that specializes in software tech support. Ask for references. And seek recommendations from others in your line of business or through an industry association or business group.
Costs rise with the number of employees using the software.
If particular applications are key to your business, make sure the company can provide depth of support on those applications. You don't want to have problems only to find out that the one person who knows that application well is on vacation. We'll help you find it in our Request for Quote service. Inc. All rights reserved.