It does not need to cause stress, passiveness or long-term interpersonal issues. Understanding past responses in conflict help to shape a new response in the future. This program provides tools, techniques and practice in giving effective feedback, communicating assertively and working through conflict to the level of collaboration that supports quality and productivity. This program explores how to create a competency system that is very responsive to the current changes you are experiencing in health care. Discover how to use your QI data to identify ongoing competencies for employees rather than recycling the same competencies year after year.
Communication is one of the most complex elements of interpersonal relationships.
We use it everyday to get our work done. But sometimes we feel it is ineffective or that there is not enough communication. Hear about the secrets behind achieving success, openness and honesty. It is not as difficult as you may think. With a little practice we can all be better communicators.