The Vignette content management system behind AIGonline is one of AIG's largest technology investments of late, said e-business CIO Al Feygenson. The software, working with an Oracle8i database, stores, catalogs and serves Web content, such as internally generated reports and content from third-party information providers. AIG plans to standardize on the Vignette software to support content on other sites, and in the next few weeks will begin using the software on the AccessAIG broker site, Feygenson said. For its part, AccessAIG is upgrading continually. The site gives brokers fast access to the information and forms they previously had to get through phone calls and paper mail.
Brokers get quotes, apply for coverage, process claims and make billing inquiries.
As AIG and other insurers ramp up online, brokers are reaping the benefits of speed and convenience. It makes the underwriting process a lot more streamlined. I'm controlling the process rather than waiting for an underwriter to get back to me. Such services can make the difference as insurers compete for brokers' attention. Avantrust last month was upgraded with international trade capabilities.