A review of the planning, funding, implementation, and evaluation of existing programs will assist managers in developing effective services without reinventing the wheel. Some of the specific issues which must be considered in an end user searching program are enumerated below. Most end user programs now in operation use microcomputers rather than dumb terminals. A great deal of literature has been published describing end user training programs. Systems to Offer.
Different vendors offer varying solutions for user friendly interfaces.
Publicity is a key element in the success of any end user program. Clearly written guidelines for end user services will assist library staff in implementing the program and help to avoid patron frustration. In large institutions it can logically fall under the supervision of reference, library instruction, or even the systems librarian. It represents an important step in allowing patrons to be self-sufficient in meeting their information needs. Libraries need to participate in this phase of the information gathering process or face the possibility of a reduced role in the future.