Copyright 2000 Success Publishing, Inc., all rights reserved. Even if you're using the Internet already for some form of scheduling, it's usually via email, and you can lose customers quickly if you don't respond. Now there are services springing up that allow your customers to set up their own appointments. All the information is kept online.
Customers get email appointment reminders.
Your customers can see exactly when their favorite stylist is available and can know that their appointment is certain. Internally, companies can use these services to schedule conference rooms, equipment, or other resources. Some services even help you find more customers. Not in cyberspace. One of the most important drivers of customer loyalty, according to Digital Idea , is how companies handle problems.