The calls are terminated. Invoicing You are provided with a summary report, via paper, describing the total amount due, along with the total cost for recurring fees, non-recurring fees, and a summary of total usage. In addition, a detailed report for the recurring and non-recurring charges is provided by location. The usage detail is available, via FTP, in a separate online distribution on a daily basis. A Terminating LATA Summary Report, Terminating LECs Report, and Terminating Country Summary Report are all automatically sent to customers on a monthly basis and distributed separately from the invoice summary report.
Customers can exclude any individual telemanagement report, if necessary.
Customer Care Level 3 is setting new service standards for the industry. After implementation, Level 3 offers a one-stop concept in customer service. Whether you have a technical inquiry, a question related to billing, or any other customer service matter, virtually every issue can be resolved with one call to a nationwide, toll-free number. Level 3 cannot accept traffic from customers through facilities located outside the above cities. With Online CSC, you get instant desktop access to an entire host of business performance metrics that empower you to manage your network.