You will probably want to insure shipments against damage in transit so the shipper will be liable for such damages. Handle complaints well Remember that how you handle consumer complaints may determine whether you get referrals or another order from a person. Be courteous and helpful and provide as much information as possible. It will be good for your reputation and the reputation of Missouri's mail-order industries. If disputes arise, you may want to consider small claims court.
All states have a small claims law and a court division to decide such disputes.
Missouri's law allows consumers and businesses to file a claim. Small claims court is quick and inexpensive. An attorney is not required. For more information, contact the Small Claims Division, at your county court house. Learn about laws Other laws may apply to your business.