Coaches have the knowledge and experience to see potential that others don't see. They often set standards higher than others may have thought possible. HR managers and supervisors likewise must challenge their teams to excellence. A challenge often can jump-start a group into action and demonstrate the manager's confidence in his or her group's abilities. THE HOOK Coaches' challenges are not mere rhetoric.
Coaches follow through and expect hard work and discipline.
Managers and supervisors must strive to instill a sense of accountability within their groups. They must praise employees whose performances meet the challenges and discuss improvement plans with poor performers. Although committed to excellence, successful coaches must truly care about their teams' members. My own high school coach showed great concern toward his team members. He cared about our grades, treated us with respect, and even gave us rides to practice when necessary.