Student Workers should be trained on communications. The Support Center communications content should include definition of terms, and frequently asked questions. ITS should communicate changes to its staff and structure. Information about changes to the computing environment and downtimes should be communicated to the University. Following an outage, a follow-up message should be distributed which describes the problem and its resolution.
Discussion lists are an effective means of communication.
ITS should disseminate information about what discussion lists are currently available. Link to detailed comments on communications. There were several recommendations that focus on ITS maintaining better information about individual computers. ITS should track the status of each departments computing resources. This forms the basis for recommendations for keeping each system up to the current standard.