This allows the client to have all their questions addressed and you to complete the inspection process without too many interruptions. Often clients cannot attend the inspection. We have noticed that most complaints come from clients who are not at the inspection and do not receive a presentation of findings. A presentation of findings is when an inspector explains how to use the report, clarifies important issues and answers client and agent questions. For clients who are not present during the inspection, we find that arranging a meeting at their home or work is a great way to inform them and avoid future issues.
Complaints go way down when a presentation of findings is completed.
This process makes the client more comfortable and creates confidence in the report and in the inspector. It also establishes rapport with agents who are present and makes them feel comfortable about the inspection process and the needs of their clients. Agents feel better about an inspector who is professional and competent and is providing good customer service. Giving presentations over the phone can work when a personal meeting is not possible. Handling Complaints Like many businesses, creating good will is the most effective advertising possible.