The information can be spoken, faxed or displayed for web browsers. HTI can configure the system to notify overdue account holders, either by fax, email or through an out-dial system. Returns Management Customers can obtain a returns authorization number by entering the product's serial number on a touchtone telephone keypad or web form. The system checks the database to determine warranty coverage or purchase date. If valid, if assigns a returns authorization number automatically and informs the customer of where to send the product.
Customers can later determine a repair status by entering their returns authorization number.
This fax on demand application removes the burden of literature mailing by automatically sending documents over the fax. The user simply selects a document ID or a directory, enters his or her fax number and the system dials, cues the document and sends it. The system checks the database and reports to the user if their is enough inventory to cover the request. The system uses both pieces of information to check the computer system for the nearest storage faclity that has the correct amount of the requested product.