In addition to voice messaging, PhoneMail offers call processing, which enables the system to answer calls and route callers to a desired destination automatically. Callers hear a greeting that offers a menu of choices and then select the desired assistance or information. The following is a sample list of call processing applications that benefit specific industries. These examples can help you think of applications for your own use. When callers dial a number for loan information, they reach a greeting that offers a menu of specific types of loans.
Callers then hear information about rates, terms, and how to apply.
They can then transfer to a loan officer. Callers dial a number for reporting claims and are greeted with information about the claims process. Callers then select the type of claim they want to file and are transferred to a claims processor handling those claims. PhoneMail transfers the caller to the correct information mailbox. Callers with additional questions can leave messages so that a member of the firm can return their calls.