Enter your password in the 'Password' field. Then click on the 'Log in' button. Your Statistics' on the left-hand side for an account usage summary. For any details on changing plans, you will need to contact an iPrimus Customer Service consultant on 131789. At the phone voice prompt, choose option 4, then option 2 on your phone keypad to speak to an iPrimus representative who can assist you in changing your access plan.
Disconnections can occur for a variety of reasons.
20 minute idle time-outs, if the Internet connection hasn't been used for the last 20 minutes. Any phones, faxes or answering machines connected to the phone line you are using to connect to the Internet. You should unplug any phones, faxes or answering machines from the sockets so that the modem is the only device connected to that line. The phone cable from your modem to the phone plug may be too long. Telstra recommends a maximum phone cable length of 3 metres from the wall to the modem.