A place to be heard. A place to listen. A place to create solutions.
Conflict is a normal part of life.
Taking personal responsibility for the resolution of conflicts is important. Mediation is a process in which people who have a dispute can meet, and with the help of a trained mediator open communication lines and discuss ways of resolving the conflict. The process is voluntary and informal, and may make the need for more formal grievance processses unnecesary. No written complaint is required. However, if you do have a formal complaint in process, mediation may also be used as an alternative before continuing in the formal grievance system.