Documents will normally be e-mailed 7 days after receipt of your full payment. Documents delayed due to late payment or late booking will require payment of any extra postage or courier charges by the customer. Prior to our receipt of your full payment, prices may be increased at any time without notice, including increases due to misprints or errors. Prices for bookings, which are paid in full at the time of a price increase, will not be charged a price increase. The date on which the letter is received by Eco-resorts will determine the cancellation or change fee applicable.
Cancellation is defined as a termination of the entire trip.
Change is defined as a change to the departure date, a change in name of traveling passenger and a reduction to the number of people in the party traveling. If air tickets have been issued, all exchange or cancel penalties imposed by the airline will apply. Cancellations and fees for changes are charged to cover any costs of managing your travel arrangements and the risk we may not be able to sell this space to someone else. Any cancellation refunds you are entitled to will be automatically processed within 21 days of your cancellation. No refund of deposit, but remainder of total payment refunded, less any prepayments made by Eco-resorts.