Over the course of the year, good supervisors meet regularly with their staff to discuss goals and assess programs. If they perceive problems, they alert their staff promptly and attempt to determine the cause. Once a year, they meet with all staff members individually to discuss their performance in a constructive context. In the event of a problem in the office, they identify, and deal with, its cause, rather than impose inappropriate, blanket policies. Competent supervisors also maintain human values in the workplace, even when under pressure.
Competent supervisors have the basic knowledge and managerial skills needed to do their job well.
They recognize that effective leadership and competent supervision are essential skills and important aspects of their job. Capable supervisors demonstrate competence in both the tasks and subject areas of which they are in charge. They need to speak and write clearly and have considerable knowledge of labor relations, union contract provisions, and work-site policies. They must apply this knowledge in an even-handed manner, and always guard against even the slightest perception of favoritism. Effective supervisors give staff the encouragement and independence to learn new skills and develop professionally.