By making it easy for them to stay. State and Local Government 52. Swidler, Steve and others. In trying to spread the word about their new electronic services, governments are getting a crash course in a skill long-perfected by the public sector. Keeping team conflict alive.
Conflict can be a good thing.
Oxford University Press, 1999. SUGA Training 61. Giere, Nancy M. Call center training . 651.73 GIER 62. Getting the goals right really can separate the winners from the losers.