The fourth largest discount brokerage firm nationwide, Waterhouse Securities serves its clients at branch locations and electronically, over the Web.
All account holders receive a monthly statement, the production of which is a multi-faceted process.
Jim Brennan, first vice-president of information services and technology, is in charge of producing these statements. Change Is a Constant Waterhouse Securities is continually making changes and enhancements to its customer statements. A re-design might require new charts, and new products must be included. The process also involves administrative tasks such as tracking inventory of paper stock, envelopes, and marketing inserts. Tables within the statement program must be updated if any branch location has a change of address, and security pricing must be accurately finalized at month's end for statement closing.