All referrals and vouchers are written, supplies ordered and special programs such as medical screening and social work clinic occur. A set of sheets, a blanket and pillow are provided for each guest. At the registration desk, all the paper work needed to register guests and volunteers is set out. One volunteer will act as site captain for this shift and will be in charge. Decisions may be made in consultation with a staff person or other volunteers if necessary.
Dinner is served by another group and still a different group of volunteers brings in breakfast.
Guests choose to prepare their own sleeping space. Personal care items such as toothpaste, shampoo and soap are available for use. For new guests, a friendly voice and help in getting settled can be the first pleasant experience they have had that day. Remember, most of the people we serve are frightened. They have gone through a traumatic experience.