The entire session can be recorded for playback so that you can see the solution and learn how to solve it if it reoccurs. Interactive real-time visual support sessions. Easy to install and use. Interactive chat allows two-way communication without the use of telephones. Support for real-time conference escalation.
Customer privacy controls.
Annotated session recording. One-click access to technical support. Once the connection has been established, the Technical Support representative is able to view the desktop on your computer, and if necessary, be given control of your computer to fix the problem. Place your cursor over the numbers to learn more about each step within the process. Telephone Crystal Decisions to request technical support.