To provide the best service possible, the Boston Passport Agency has installed an automated telephone appointment system for its customers who are traveling within 14 days or who are pressed for time because they require visas. On June 22, the Boston Passport Agency's automated appointment system will begin scheduling appointments for expedited passports. The Boston Passport Agency joins the New York, Miami, Los Angeles, Washington, D.C., Chicago, Houston, San Francisco, Philadelphia, and Stamford, Connecticut Passport Agencies which have already implemented the automated appointment system for customer convenience. Customers must present acceptable evidence of their U.S. citizenship, such as a certified birth certificate, previous U.S. passport, or naturalization certificate, and valid identification, such as a driver's license. Proof of travel within 14 days or urgent need to obtain foreign visas is required.
Acceptable proof includes an airline ticket or a confirmed airline-generated itinerary.
Applications without acceptable documentation cannot be processed. Customers who receive appointments are advised not to arrive more than 15 minutes prior to their scheduled appointment time. Early arrivals cannot be admitted until their appointed time. Late arrivals will have to reschedule their appointments. Only those individuals scheduled for appointments should come to the Passport Agency because space and public facilities are limited.