This employment opportunity announcement will be used to recruit for all types of employment including permanent, temporary, and term appointments. Responds to telephone inquiries concerning military pay and allowances, and other customer service issues. Performs research, resolves problems, and adjusts actions in response to telephone calls when appropriate. Receives inquiries from an extremely diverse population ranging from military members, spouses, dependents, former military personnel, vendors, legal representatives and others. Replies include explanation of laws, regulations, policies, and procedures both generally and as applied to individual circumstances.
Calls regarding extensive technical research, are to be referred to the appropriate functional area.
Positions may be filled at ANY of the grade levels indicated in this announcement, with or without promotion potential. If a supervisory or managerial position, a one-year probationary or trial period must be served. Information for obtaining a Job Kit is located at the end of this announcement. Applicants will be eligible for consideration for positions advertised in this announcement for a period of 90 days from the date that the application is entered into the automated resume processing system. At the end of 90 days, applications will be inactivated.