Managers still hire from certified lists, but the lists have been expanded to 15 applicants or 15 percent of the applicant pool, whichever is greater. A new automated application system has cut the typical length of time to get an eligible list from six weeks to two weeks. Missouri is instituting a new performance evaluation system that emphasizes customer service, measurable standards and individual planning for career development. Unfortunately, the state does very little true workforce planning outside of the information technology area. Governor Carnahan includes the legislative branch in his strategic planning process, and this pays off with significant buy-in from that branch.
All state agencies have long-range strategic plans tightly linked to the budget.
These are 23 goals that all agencies work toward, both individually and as part of interagency teams. All state programs use performance measures. Results information is woven into the fabric of decision making. Missouri's technology acquisition process has won several prestigious awards. The state probably could have negotiated down to 4 percent, but wanted guarantees that the vendor would provide top-notch service, as assessed through customer satisfaction surveys and performance measures.