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DHL relies heavily on computer information systems to support its business. One of DHL s key priorities is to provide a standard computing environment across Europe and Africa so that it can operate these business critical systems with confidence and consistency. It proactively warns operations staff in cases of low availability of resources, thereby facilitating problem management. It is now being used in France, Germany and Ireland and will be rolled out over the rest of Europe and Africa during the first half of 1998. The more complex and demanding an enterprise becomes, the greater the role BMC plays.