Fast, professional responses are needed to succeed. For organizations that believe in Microsoft technologies, especially Exchange, Transform Response is the answer. Transform Response turns your existing infrastructure into an effectively managed collaborative environment using group inboxes and everybody benefits.
Customers get fast, personal and appropriate responses to their questions.
They stay customers. Transform Response takes a customer oriented view of the dialogue, keeps them informed of the progress of the interaction, and makes them feel in control. Transform Response is especially effective in supporting web forms and also supports any e-mail software your customer chooses to use. Responses are fast and personal because they can be automatically populated with personal data from incoming requests as well as your pre-existing customer database. Customer Service Representatives are more effective and more productive.