Lower tax rates for particular industries help all companies in that industry. Once every company has disclosed their technologies, protocols for communicating, and interfaces, another layer of secrecy is peeled off the onion. Companies will make choices about business partners based on technological interoperability, but even then there will be options within the same technology. The real competitive advantage lies in maintaining customer relationships. That's the key to the castle.
Business development is about developing relationships with the right partners.
Customer service is about maintaining those relationships. Build and maintain relationships with these other businesses. Provide service and value that goes beyond your technology and infrastructure. Standards are the tide that lifts all boats, but relationships are the wind that fills a business' sails - or not. Text Related Links ECommerce Webopedia Search our new encyclopedia and navigate the seas of ecommerce jargon.