Identify negotiation tips. Apply principles in practical exercise. No additional materials are required.
Conflict resolution is a skill that can be learned through reading and a great deal of practice.
The purpose of this lesson is for the student to gain a working knowledge of conflict resolution. First, conflict will be defined and the positive and negative effects of conflict discussed. Then some basic conflict resolution strategies will be described for your use as a management tool. This lesson is designed to give the reader a basic understanding of the tools available to resolve conflict between two groups but as it is a human science there are many variables to mediation that can only be learned from practical exercise. Define conflict and conflict resolution in general terms.