This is where empathy comes in very handy. To grow and survive, a company needs to adapt. In order to adapt, it has to have sufficient information to know what is needed and what is obsolete. For most of us, the best source of this information is our customers. By listening to the feedback and concerns of our customers, we can get a better feel for what the market is looking for.
Communication is the cornerstone of customer service.
To increase our customers' satisfaction, we must make sure that we listen to them as carefully as we would craft our advertising. Only by listening can we meet the needs of our clients and make the kind of reputation that leads to success. He provides copy-writing, marketing, Internet promotion, and help for business speakers.