If the customer breaches any condition or term of the Deferred Payment Agreement, the City may treat that breach as a delinquent account and shall have the right to terminate service pursuant to normal procedures and the account holder shall not have the right to a renewal of the agreement. A customer who executes a Deferred Payment Agreement may be required to pay a security deposit. If you have any questions concerning your bill, please notify our Customer Services Office at Room 118, Murray City Center. We will do our best to help you with inquiries you have or resolve any problem or complaint. If you are not satisfied with the handling of your complaint, you may obtain an informal and formal review of the dispute.
Disputes are limited to billing errors.
Service will not be disconnected for nonpayment of the portion of the bill you question or disagree with as long as you keep current the portion of the bill not questioned. Your third party is not responsible for your bill, but would be informed that your service was about to be disconnected. This plan evens out the customer s bills over a year s time. This bill averaging means that there will be no big increases in bills during peak use times and will make it easier to budget your utility costs on a year-round basis. Enrollment is in August and September each year.