Callers to Reach-Out can get assistance in finding treatment or prevention facilities in their geographic area or can ask that the Department's Prevention Resource Center send free printed or video materials on mental health, substance abuse, or domestic violence. Through Safeline, callers can be referred to crisis intervention and shelter services, obtain information on filing a victim protective order, and learn about their rights under law. All calls are free and confidential. Teenline workers are trained to respond to crisis calls, but most callers simply want information or someone who will listen. Teenline exists to help young people prevent problems, solve conflicts, and deal with the concerns that affect their lives.
All calls are free and confidential.
Many Teenline workers are teens or young adults themselves, well prepared to relate to issues of concern to others in their age group.