FedEx Custom Critical has a Contractor Relations department that is dedicated to making it easy for owner operators to do business with us. Our contractor relations coordinators continue to implement incentive and discount programs that help owner operators succeed. Four Star Award an honor given to the top 50 FedEx Custom Critical contractors who meet the award criteria for safety, availability and on-time service. Negotiated discounts with certain hotels, truck stops, fuel stations and more. In addition, our staff of contractor coordinators serves as the owner operator s point of contact with the company, helping to answer any questions and resolve any issues.
Contractors purchase their own trucks.
FedEx Custom Critical uses a two-way satellite system as a communication tool with drivers operating trucks in the fleet. The system allows our team members to immediately contact the truck with loads, and keep in constant communication with the driver. Independent owner operators are responsible for their own medical insurance. FedEx Custom Critical independent owner operators are required to have workers compensation or work accident insurance, depending on the regulations of the state in which they are based. Owner operators are responsible for providing their own workers compensation or work accident insurance.