I understand that your lost ID program looks at the email address from which the lost number email comes from. We no longer use Hotmail, so we cannot send or receive email from that area. That means your lost-number program won't work for us. That way they can get a list of all their penpal numbers for that email address, and a list of the buddies they have been writing. The next step would have been to use the change form to keep your email address on your penpal account up to date before switching service providers.
Accidents do happen.
Unfortunately, once you've changed service providers, we have no way of sending you your lost ID number or buddy list. Our lost ID program looks at the email address from which the lost number email comes from. Once you leave your old email service, you can't get or receive email from that email number. That means our computer can't get you this information to you. This is a free, self-service penpal program, so we don't have anyone who can look up the number for you.