Among investors in Dalton's firm, Call Solutions Inc., are longtime entrepreneurs from Milwaukee's business community, Dalton said. He said he did not have permission yet to disclose their names. The money raised by the private placement will be used for acquisitions and general business needs as Dalton seeks to grow the company into becoming the leader of the fragmented teleservices industry. N.D. Terms of the deal were not disclosed. Great Plains Development, created in 1995 by president and chief executive officer Larry Myers, consists of call centers in three small, predominantly agricultural towns in North Dakota.
Call centers are businesses where calls are placed or received in high volume.
Many companies use call centers on an outsource basis to sell products. The acquisition of Great Plains Development adds 200 employees to Call Solutions, bringing the company's work force to more than 1,400. Dalton is credited with building Brookfield-based Fiserv into an industry leader in outsourced data processing for financial services businesses, such as banks and credit unions. He retired last spring from Fiserv, but remains on the board of directors. Call Solutions was incorporated by Dalton in August.