I'm a big one for meeting someone halfway. But if they're not following the terms of my contract, frankly, I couldn't care less. That's certainly not to say Anderson doesn't fully recognize the need to stand behind his work, particularly on industrial jobs. That's just how that works. With the industrial repaint work, if you don't stand behind your work, there's somebody that's going to take your place at that plant.
Competition keeps a lot of guys honest.
At least while they're still in business. But if you're dealing with a company that's been in business for one year, and they're giving a 10-year warranty, it's kind of unrealistic. Rotten wood, five years later, on a part of the house we never even painted. This guy wants his house painted for free. Not going to happen.