Architecture Shoreline's Distributed Internet Voice Architecture is the foundation of the highly scalable and flexible Shoreline3 product suite. The distributed architecture links multiple locations and applications into a single, IP voice network. Call management is distributed throughout the enterprise guaranteeing dial tone regardless of the state of the data network. Click here for details. Enterprise Solutions Shoreline offers a complete suite of integrated solutions for the enterprise.
Companies can choose from a range of solutions for their communication and business needs.
Enterprise Solution Enterprise Solution represents the new communications model for the workplace. The solution leverages the Shoreline3 architecture delivering distributed call control over single, IP voice network. Benefits for the workplace user include enhanced productivity and personalized call management with desktop call control and unified messaging. The Enterprise solution delivers reduced costs of ownership through simplified management, network call routing, and the flexibility gained from an open, standards-based solution. Standard with the Shoreline3 Contact Center Solution are features such as automatic call distribution, interactive queuing, Web callbacks, real-time queue reporting, supervisor and agent user interfaces, and plug and play support for leading CRM applications Teleworker Solution empowers busy professionals and executives at the home or remote office location with the same productivity features and applications accessible to the enterprise user.