Finally, some may feel their situation is totally unresolvable. Although this situation may very well be the case, it is important to not assume them to be true without going through the process of investigation and mediation. It is always worth the effort. Some conflict may actually be healthy for your organization. People often work hard in competitive environments.
Conflict is also often an impetus for change, and sometimes change is needed.
It would be a very risky business to actually induce conflict in hopes of a positive outcome. Preparing to negotiate is just as important and exactly like preparing for a counseling session. Choosing a suitable location and seating arrangement that places all parties on equal footing is a good place to start. Next, it is essential that the session be focused on the process not the people. This is not to say that people cannot be wrong, but focus on the wrong act not the person.