From an organizational perspective, there is a great deal to be gained through understanding personality type and preferences. One of the most notable personality assessment tools is the Myers Briggs Type Indicator, and has become widely used with individuals and groups in organizations. Understand how the MBTI clearly demonstrates different approaches to communication, conflict, and decision-making. And they have every right to be. If you cannot provide them with what they want or need, or interact with them in a manner that meets or even exceeds their expectations, they will just walk down the street.
Customers vote with their feet and the options are plentiful in today s market.
Researchers have consistently discovered that it costs 5 times more to attract a new customer than to keep the one you already have. Today s workplace is an extremely complex and sometimes chaotic environment. Traditional concepts and practices of how we do business, treat our customers, view quality, and work together are no longer acceptable, practical, or sustainable. This transformation requires leadership redefining everyone s role toward a shared approach to problem solving, efficiency, and positive strategic actions.