The remainder worked in telephone companies. Training, Other Qualifications, and Advancement New operators are taught how to use the equipment on the job. Because of technological developments, telephone operators should be computer literate. Classroom instruction covers time zones and geography, so central office operators understand rates and know where major cities are located. Tapes are used to familiarize trainees with the dial tone, busy signal, and other telephone sounds, and to improve diction and courtesy by giving them an opportunity to hear their own voices.
Close supervision continues after training is completed.
PBX operators who handle routine calls usually have a somewhat shorter training period than telephone company operators. These workers are usually trained informally by experienced personnel, although in some organizations they may be trained by a telephone company instructor. Telephone operators should be pleasant, courteous, and patient. A clear, pleasing voice and good hearing are important. In addition to being a good listener, prospective operators should have good reading, spelling, and arithmetic skills.