If NS operates as well as Wayne Peters, they'll do well. Wayne Peters Peters, who has 21 years of railroad service, calls his customers at least once every day. He even gives customers his home number so they can reach him around the clock. They do call me at home, but I don't mind. I want to give them what they need.
Customer service is a team effort.
They know what our customers expect, and we work together as a team to provide it. We will continue to improve.