You should contact your local Trading Standards department if you have bought faulty goods from someone you think might be a trader. If that person is a trader, then your statutory rights apply. The Trading Standards department may also take action against the trader. When you buy at auction you have fewer rights than when you buy from a shop. You cannot back out of a deal once the auctioneer s hammer falls.
Auctioneers can refuse responsibility for faulty goods.
Read all notices, catalogues and conditions of sale very carefully. Look out for exclusion clauses, terms and methods of payment, deposits and time limits for removal of goods. Do not pay anything in advance unless you really have to. If the company goes out of business, you will probably lose your deposit. If you cancel your order, the seller may be able to keep your deposit and claim damages.