Some systems even incorporate the patron's problematic command into the help text. People tend not to ask for help when it would be most convenient, but wait until they are in serious trouble. This article is copyright 1990 by Walt Crawford. All rights reserved. This message must appear on copied material.
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At other times support is limited, especially PC support. If you're having a problem using the functions of the software, then call the facility maintaining the database. Messages are returned as time is available, usually the same day.