It works both ways. Out in the world the choices continue. We negotiate our way through a maze of relationships, some pleasant, some not so pleasant. At the end of the day, we are either filled or depleted as a result of our interactions with other people. The choices that we make in relationships become the barometer of our success, both personally and professionally.
Customer service is all about relationship.
It is about healthy relationships built on a foundation of trust and mutual respect. These healthy relationships become partnerships between customer and vendor. They stand the test of time and economic turbulence. They are strong partnerships in which each helps the other to succeed. In that regard they are selfless, yet each individual knows that by helping the other, their needs will be fulfilled.