Many of us know and work with customers every day. To do our jobs well, we must focus on our customers so we can understand your needs and how best to assist you. We need to communicate clearly, in language understandable to customers. Agency wide groups developed the Six Principles of Customer Service as well as specific standards covering Agency core processes. These standards are guides to assist us in doing the best possible job for the public.
Customer service is a dynamic process.
Learning what staff and the public think of EPA's performance is vital if we are to improve our products and services, and make the Agency's programs more effective. We will actively seek input from external customers using survey methods, and from staff through standards work groups and EPA's internal electronic communication system. Keeping our commitment to achieving outstanding customer service is one of the best ways we can fulfill our mission to protect human health and the environment. Return to Top Principles of Customer Service EPA's Six Principles of Customer Service represent the overarching goals of the Agency for its customer service performance. The Principles are for all employees to use in serving all external and internal customers.