Ideally, the subscriber has a cell phone which the mailbox will call in an effort to connect the calling party and the subscriber in a live conversation. When the VMS reaches the subscriber, the subscriber can manually elect to either be connected to the caller or redirect the caller back to the mailbox to leave a message. The subscriber's choice of action is not apparent to the caller. Many callers need identical information. Employees need to receive identical information from each caller.
Callers frequently request certain information to be faxed.
The agency TC must approve the form before directing it to OTM's Voice Processing Section. Orders may be sent by mail, FAX, or hand delivered. The full and accurate completion of these forms will help to minimize delays in the delivery of service. These include Automated Attendant, Bulletin Boards, Voice Forms, Name Directory and Fax on Demand and will require special design considerations. Questions, design assistance, scripting, and order processing for these services should be directed to the VMS Product Manager.