Do not order other products with this request since it may confuse us what to do when we receive the order. File RMA request and new orders separately. You may select Return Authorization as the payment method to avoid credit card information on the 2nd order page. Please ignore the shipping charge for RMA if UPS Ground is requested. We are responsible for shipping the replacement back to you by UPS Ground if the items are still under warranty.
Customers are responsible for any shipping upgrades if requested.
Please leave a note in the comment section of the 2nd order page if necessary. Once the RMA request order is sent, the new order number is your RMA number . Please take a note of that number. We'll use it to ship the replacement items and for future references. Print a copy of the online order confirmation or subsequent e-mail confirmation.