The delivery of anything beyond relatively short periods of staff services is not permitted since it would seriously impact RAC's ability to deliver its primary baseline and consulting services. Customers with database support needs should contact the UITS Data Management Services group. We may or may not be able to install highly specialized third party software. Also, we cannot provide consulting support for such software. You are encouraged to work directly with the software vendors for problem resolution.
Chargeback work is done only within a given unit's area of service responsibilities.
Customers - RAC subunits offer chargeback services to IU's academic departments, and those departments only. Sixteen hours of chargeback work is the limit per department per semester.