Our customers have the right to request second opinions and to formally appeal staff decisions. Our customers have the right to communicate their dissatisfaction about staff, Department policies, procedures or requirements. Our customers have the responsibility to represent their projects accurately and honestly. Our customers have the responsibility to submit accurate, complete, and code-compliant plans at the beginning of the approval process. Our customers have the responsibility to inform staff of plan changes or project modifications in a timely manner.
Customers have the responsibility to obtain appropriate permits before they begin projects.
Our customers have the responsibility to build their projects safely, according to approved plans and in compliance with codes and rules. Our customers have the responsibility to ask questions when they do not understand code requirements or staff communications.