The result eliminated the necessity to retain the paper document and enabled more effective use of the information contained within. Rather than just automate the capture of data through traditional data entry, they developed ways to scan and transfer data systematically, with a minimum of human intervention. Many large corporations have latched on to the idea that they need to do it, but judging by the failure rate, they don t seem to understand what it really means. It certainly is hard for organizations that have operated in a particular way, for as much as a hundred years, to change. But change is the keyword of the 21 st century.
Competitive forces require the modern business to constantly examine how it operates.
Elimination of cumbersome and wasteful processes is crucial. Instantaneous and abundant information is changing the individual consumer, the institutions that serve them must change as well. The most crucial aspect of this transformation is recognizing that information access gives us choices. We now longer have to buy something because of limited availability. Monopolies are almost impossible in a globally connected electronic society.