Providing answers The OCC s Call Center and toll-free hotline provide information and handle complaints and inquiries relating to residential utilities electric, natural gas, telephone and water. As the state advocate for residential utility consumers, the OCC has formed partnerships with utility companies that help the agency resolve your utility issues. If your concern requires more than basic utility information or you have a utility complaint that cannot be resolved, OCC Compliance Investigators will begin working directly with utility companies on your behalf to solve the problem. After hours Consumers can access utility information 24 hours a day, seven days a week through the OCC s automated Call Center. The Call Center s active voice response system allows consumers to, among many other options, request materials about specific utility issues, such as participating in natural gas choice programs and selecting a long distance telephone provider.
Consumers can also request free consumer assistance publications.
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