Some agents work for firms that have such extensive overhead that they have to produce a zillion deals to make a living. Don't expect them to be at your beck and call or to visit your home daily, either. Last but definitely not least, look for someone who knows how to use technology to your advantage. Computers, cellular phones, pagers, home offices, executive suites all have combined to allow the real estate community an avenue for serving your needs better. Look for an agent who will grant you personal service not normally found among top producing agents.
Customer service is important.