Others are extrinsically motivated and need a boost from outside to be their best. Supervision and the inner makeup of the individual combine to generate willingness to perform, and to perform near one's peak. Optimally, the organization's resources and policies would be developed to support the practitioner in accomplishing the tasks related to attaining the goals and achieving the mission of practice. All people are different and some are better suited to the performance of certain role-related tasks than others. No organization has a greater opportunity to consider these personal intangibles than through the act of hiring and during an individual's probationary period.
Character refers to the personality and integrity of the individual.
In delivering human services, ethical performance of tasks, a mature understanding of human interaction and relationship, and respect for others is required. These are examples of elements of character. Capacity refers to the potential of the individual to grasp concepts, perform tasks which are derived from concepts, and plan and manage one's activities to efficiently and effectively produce reasonable results. Cognitive ability to grasp theoretical and legal contexts, the ability to communicate, self-knowledge, reasoned judgment, and the ability to form relationships are examples of some of the capacities required to deliver human services. If all of these pillars are not addressed, efforts to achieve optimal performance are likely to be impaired.