Faster implementation of quality improvements Every company strives for quality, yet many fail to achieve their quality objectives. A likely cause is the inability to respond rapidly with appropriate and effective corrective actions. Failure to take corrective action in a timely manner can harm your ISO certification efforts.
Corrective actions are a critical part of every quality system.
Companies seeking ISO certification or re-certification understand the need to document system elements to maintain an efficient operation. When a quality issue arises, these companies must have sound, repeatable processes to quickly determine the root cause of the incident, take corrective actions and institute preventive measures to ensure that the problem does not happen again. Most companies, however, still employ manual procedures using a mixture of paper, spreadsheets, databases and e-mail. These procedures delay the closing of corrective actions and require more people and resources to review and process change requests. In addition, manual processes do not allow companies to report corrective actions online or track them easily to pinpoint trends and achieve more efficient quality processes.