The emphasis of this lesson will be on information pertinent to the field of long term care. Each student will locate an electronic copy of the Institute's current newsletter, Quality Quest. The Web is an Internet service which links multimedia resources from sites around the world. Because of the multimedia nature of Web pages, and because of the ease of clicking the hyper links which jump from one document to another, the Web is extremely attractive for professional and personal use. Professional uses include new opportunities to improve customer service and market unique features of a facility.
Customers appreciate the convenience of rapidly searching for information about a facility.
One focus of this course is for you to enhance your critical thinking skills in order for you to better utilize web resources. You will learn several techniques to help you evaluate information found on web pages. There were three key themes which emerged as a focus for planning for the future. This lesson will help you become more Change Ready by focusing on Change Ready skills at work. In addition you will be introduced to the concept of Change Ready zones.