This certificate is a prerequisite for the Advanced Customer Service Certificate-Competitive Environments focuses on the role of customer service in the health and prosperity of the business. If you manage or train people who provide customer service, this program is for you. They are useful for those considering a business career. 297 Customer Contact MIS 204 Introduction to Management Information Systems MIS 109 Micro-applications in Business Statistics Core courses emphasize the use of computers as tools for providing information for effective decision making and increased productivity. Designed for the working adult to take one or two courses per semester in the early evenings.
Admission is open to high school graduates and students with high school equivalency diplomas.