These three simple statements are the cornerstone of decent interaction with victims. On the other hand, saying, I know how you must feel, is often perceived as patronizing and wrong, even when coming from a fellow victim. Victims should not be treated as mental patients or assumed to require psychiatric services. In fact, few credentialed professionals have training or experience with victims. When symptoms are severe and incapacitating, such as hallucinations, depression with suicidal thoughts, alcoholism, or drug abuse, professional counseling is advisable.
Any symptoms enduring beyond six months warrant professional attention.
Sensitivity to the needs of victims is a critical aspect of professionalism in the field of criminal justice.