They need to watch the indicators. If the indicators go south, the organization needs to react. PathMaker II makes it easy to deploy an effective, and cost-effective, balanced scorecard system. A Balanced Scorecard template is available form SkyMark. It facilitates the development of a set of indicators in each of the key areas.
Control charts are easy to set up and maintain.
Finally, some processes will be earmarked for improvements. PathMaker is, again, the most complete tool for executing a systematic process improvement project.