Eclipse will not issue a refund to a Customer that has not provided written notice of cancellation before the end of their previous pre-paid term. The Customer agrees that Eclipse has the right to delete all data, files, or other information which is stored in the Customer's account if the account is terminated for any reason by either the Customer or by Eclipse. For the first term of service, payment for setup charges and recurring access charges for the agreed upon pre-paid term are due when the order is received by Eclipse for processing, and in advance of the granting of access. Special charges, or charges accrued during prior periods are due upon receipt of invoice by the Customer. Accounts will be automatically billed for any extra charges accrued during the service period.
All accounts are subject to suspension of service for non-payment within the specified terms.
Accounts that have been suspended for non-payment for more than 5 days are subject to deletion and termination of the service agreement. Special charges, as applicable, will be calculated for billing purposes by rounding up to the nearest significant unit. Connect time, CPU time, disk storage space, and megabytes of data transferred are examples of criteria subject to minimum billing increments. Such increments shall be solely determined and set by Eclipse. The customer may permit the use of their account by members of their immediate family living in the same household as the customer.