Press the number key on your PC keyboard that corresponds to the SL line of the call that is on hold. For example, if SL 1 is on hold, press 1 to retrieve the call. Use the Cisco IP Phone to retrieve the call from hold. When the call is transferred, the caller is connected to the person you designate. Use any of the following methods to transfer a call.
All methods achieve the same result and can be used interchangeably.
Click the name or number in the Speed Dial area. Double-click the name or number in the directory. Drag the active SL button onto the name or number in the directory or Speed Dial area. Dial the number using the numeric keypad on your PC keyboard, then press the T key on your PC keyboard. Placing a Call You can place calls when a line is available.