Concerns center on the lack of campus uniformity in service and the level of service provided.
They cite problems with the level of knowledge of persons in service positions in providing them information and solving problems that contribute to the proliferation of incorrect information. They also cite a lack of civility in those in service positions. Surveys should be developed by the use of student focus groups. A study also should be conducted to determine the utility of flexible and extended hours. The president and provost need to send a clear message that they are expected to be accessible as possible to students and parents.