Must have excellent telephone etiquette skills, ability to work well with people and working experience with Microsoft Word software. Call Center Manager Partner Response Texas Office Responsible for staff and operations of a Call Center which includes information, prayer, and reservations representatives. Analyzes telephone statistics and data to ensure effective operations.
Coordinates flow of pertinent information through department.
Tracks and reports historical data. At least 3 years in call center management and 5 years working experience in a call center environment. Working knowledge of Microsoft Word products. Experience with a donor database preferred. Must have excellent customer relations and resolution skills.