For example, when needing roadside assistance and emergency notification, the driver can contact the customer service center and know that the center will help. The customer service representative contacts the appreciated party, like the police or towing company. In other situations, such as a collision, the air bag deployment sends a signal to the help center notifying them to get help for the driver. The system also works to locate the vehicle if it is stolen. Furthermore, the system can inform the owner of an alternative route in case of traffic or locate hotels and tourist areas.
Car navigation means no more folded maps or stopping for direction at a gas station.
Finally, another value-added feature of the system is its ability to send a cellular data signal into the vehicle to unlock when the driver forgets the key in the car 4 . As market demand increases, Motorola has estimated that by the year 2005, more than 1.2 million vehicles will be equipped with this system 5 . However, as of today, mainly early adopters who have purchasing power are using this system. GPS technologies are also implemented in the airline industry. As service quality and security are leading concerns for flyers, the airline industry is turning to this technology as a way to increase efficiency and enhance customer service.