Book call no. Cleveland, American Quality Foundation, 1991. Book call no. Clinton, NJ, New Win Publications, 1991. Covers employee participation, process improvement, benchmarks, consensus decision making, etc.
Book call no.
Los Altos, CA, Crisp Publications, 1992. Offers information on how to personally apply quality principles to produce quality relationships, etc. Book call no. 158.1 L711c MacDonald, John and Piggott, John. New York, American Management Association, 1994.