Listen to ideas, opinions and feelings as well as facts. Listen to intent as well as to what is actually expressed by listening between the lines. Listen for changes in voice tone or speaking rate. Listen to what isn't said that you would normally expect to be said. We also listen with our actions.
Body language sends powerful messages to the person who is speaking.
Maintain eye contact but don't stare at the other person. Lean slightly forward to indicate your interest in what is being said. Use facial expressions along with your verbal responses. Ask questions about what you have just heard. Your comments and suggestions are always welcome and encouraged.