But the organization has opted for a support contract for its Nortel switches, routers, and backbone equipment even if the center only uses it a few times a year. Twelve other hospitals connect to us. Carroll says that he is satisfied with Nortel's support. The kind of support a user gets depends on the vendor's offering and the individual user. Others want to go on the Web and do it themselves.
Companies have to provide the option to do both.
Communications Inc. Lucent Technologies Inc. MCI Worldcom Inc. Nexabit Networks Inc. Nortel Networks Inc. 3Com Corp. Such support is effective, she says. If they don't know the answer, they at least know what questions to ask. Documentation Most network managers seem to prefer to be their own first line of defense, calling in value-added resellers or a vendor's technical support staff only when their own workers can't do the job. This is not always the case, however.