Touching all of the members, and tapping their brains, to develop new ideas and learn new insights is difficult. For the first column, we asked Women's Council Advisors and Board members to recommend a best business book or provide a piece of business advice. As you develop relationships and take an interest in your clients, the business will follow. One of HSBC's guiding principles is to deliver superior customer service every time.
Customer service is important in attracting, building, and retaining customers.
Suzanne Seldes, former Board member and current WC Advisor, Circulation Manager at the Rochester Business Journal, encourages all members to keep current with changes in technology, particularly the Internet. Be sure to clearly indicate that the message is for Molly and is for the Women's Counsel column.