Dan Arnold presented a paper at the SCT conference. Dave Neil participated on the College's Colorado Pay for Performance Taskforce. Administrative Process Improvement Provided web connectivity for customers to check the status of their calls to the Help Desk. Developed and implemented a new strategic planning process for the Computing and Telecommunications department. Developed and administered a customer satisfaction survey of all students, staff, and faculty.
Analyzed results provide an additional basis for decision making.
The Computing and Telecommunications department developed and adopted its 1998-99 Strategic Plan in March 1998. The Plan provides the basis for activities in 1998-99, and is included here in summary form. We support the College in meeting its academic, administrative, and outreach responsibilities by providing quality computing and telecommunications solutions. To us, quality means reliable, simple, consistent, and technologically current systems and services, which are well implemented, well supported, and appropriately secure. Good implementation requires good communication.