The SBM must be knowledgeable of all departmental procedures and policies, and see that they are executed to the fullest. The SBM is responsible for the management of the work tasks and duties assigned to other student employees, including, but not limited to, operations lead, custodians, and food court attendants, and to a lesser degree, technicians, Information Services Center attendants, recreation attendants, etc. On the occasions when personnel problems do arise, the SBM should approach the situation according to the guidelines offered in the training manual and report the incident to the employee's direct supervisor. The SBM does not have the authority to dismiss an employee. The SBM interacts routinely with the patrons of Squires Student Center.
Customer service is a priority.
The SBM is supervised by the Operations Manager and in their absence, the Assistant Director for Operations.