If you choose to discuss your problem with an ombudsman, you may still contact your state Department of Health Services or another agency if you wish. The Department of Health Services is responsible for enforcement of the laws and regulations, licensing, and certification. A complaint criticizes the practices, procedures, physical conditions, or quality of care in a nursing facility and asks the state Department of Health Services to determine if a violation exists. A complaint may be made by telephone, personal visit, or letter. A letter provides you with a record and is therefore preferable.
Any oral complaint is reduced to writing by the department.
There is a right of appeal for the person who made a complaint if he or she is not satisfied with the department's decision. You have a right to remain anonymous when you file a complaint. However, experience has shown that anonymous complaints seldom contain information specific enough to enable the state agency to perform a thorough investigation. If you will give your name, address, and telephone number, an investigator will be able to contact you if additional information is needed. When the investigation has been completed, you will be notified of the findings.