As part of KU's on-going commitment to improve customer service, when all customer service center agents are helping customers, calls will go to an interactive voice system. The system can be extremely effective and efficient during times of power outages, when high volumes of calls occur during a short period of time. The system provides customers recorded directions with a menu of options. By keying in or speaking the corresponding numbers, customers can indicate when they have an outage and where the outage is located. With this new technology, outage reporting can be done in a matter of seconds and the system can handle numerous callers at a time.
Customers still have the option to talk directly to a service agent at any time.
Water is one of the best conductors of electricity, so any water-covered ground near an electrical current is dangerous and potentially life threatening. Avoid touching metal fences or guard rails during or after a storm. A power line could have fallen across it quite a distance away, causing it to be energized. Keep a battery-powered radio and flashlight nearby in the event the power goes off. Make sure fresh batteries are available for both.