Furnish returns department with your name, account number, invoice number, item number and product description. All product must be returned in the original cartons with all original pieces, packing materials, manuals, and cables, etc. Failure to do so will result in rejection of the return or an additional restocking fee. Products must be in a re-saleable condition to receive credit. Package all returns to prevent damage in transit.
Customer is responsible for shipping charges and risk of loss on all return shipments.
SOS highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. Return freight charges for SOS errors will be reimbursed for ground only. Please do not return products to SOS by Air. Defective product must be returned to the manufacturer after 30 days. Only those items authorized for return will be credited.