Hello, hello, This is your weekly update on the 2nd meeting of the year for Helpline. The main things we discussed were questions and comments. Lots of feedback for our helpline leaders. It's okay to call people before ten o' clock as long as you send them a message using 5330 or 6330 - send a message. If a case has been referred to you, it can't be urgent unresolved.
Cables can be delicate things.
If a person is having connectivity problems it could easily be the cable that's causing problems. Ethernet cards could also have failed. Using proxy servers is a really good idea. Use them, and encourage others to use them. Things seem to be going well.