This program provides an introduction to the basic principles of organizational ombudsman practice with special emphasis on neutrality, confidentiality, listening as a neutral, conflict management, negotiation and setting up an office. This program is designed for anyone desiring to establish an ombudsman function, recently appointed ombuds, or anyone interesting in becoming an ombudsman. Class size is limited. Set in today's corporate environment, participants deal with issues of downsizing, diversity, and threats to confidentiality. This program is offered only to practicing ombuds.
Class size is limited.
Are one-day programs that focus on a particular topic of interest to ombudspeople. Video scenarios may be utilized to demonstrate the issues. A panel of ombuds from a variety of organizations will present some of the strategies they have used in tackling these dilemmas. Participants will also have opportunities to pose probing questions and to share ways that their organizations have handled these challenges. Role-plays and other interactive exercises will help participants develop skills for constructive intervention and organizational change.