Capacity, Coverage and Capabilities That need to be able to tap into an outsourcer's capacity at whatever level needed is one of the three key drivers for network-centric outsourcing, according to Bufton.
Coverage is another.
As networks broaden to include a wider range of constituents and become increasingly global, companies are faced with the challenges of supporting people in various parts of the world. Or it could be time coverage. Services vendors such as ourselves run our help centers 24 hours anyway. The third key driver is what Bufton calls 'capability,' the skill sets to handle evolving technology. And 'enterprise' increasingly means vendors and customers as well as just the folks within the corporation.