An important influence on productivity is the quality of the work force. A major investment necessary to productivity is training. In order to meet new challenges, even the best-educated employees need to increase and adapt their skills. Training is absolutely the fundamental point of getting more productivity. Training refers to improving an employee's knowledge, skills , and attitudes so that he or she can do the job.
Cross training prepares an employee for a job normally handled by someone else.
Also, training is advisable when new processes, equipment or procedures are introduced into the workplace. If an employee has been off work for more than 30 days, training may be needed. Training starts with an organization analysis . By focusing on strategy and examining sales forecasts and expected changes in production, distribution and support systems, employers can determine which skills will be needed and to what degree. A comparison with current skill levels is used to estimate staff and training needs.