Our unlimited plan constitutes up to 250 hours monthly. Access Kentucky has a 20 minute idle timeout policy. If our modem sees no data transfer from a client modem, for 20 minutes, that connection is automatically disconnected. User accounts, whether monthly or prepaid, are automatically renewed on the next due date, unless a customer notifies Access Kentucky, in advance, of their desire to cancel. Prepaid plans are non-refundable, except in special circumstances when Access Kentucky deems it appropriate.
Customer is responsible for payment of un-cancelled accounts.
If a customer fails to cancel an account and does not pay the amount due, their information will be turned over for collection. The terms and conditions of the agreement shall in all respects be subject to, and governed by the laws of the Commonwealth of Kentucky. You expressly agree that use of the service is at your sole risk. All such warranties being expressly disclaimed. Neither Access Kentucky nor any of its underlying service providers, information providers, licensors, employees or agents shall have any liability for incidental, consequential, indirect or special damages suffered by you or any other party as a result of the operation or malfunction of the service, regardless of whether or not such parties have been advised of the possibility of such damages, you expressly acknowledge that the provisions of this section shall also apply to all content or other services available through the service.