It is the first stop for records after they leave the physical custody of the agency of origin. Agency records stay in the facility, where they are tracked through an automated database, until they are either destroyed through recycling or accepted by NARA as permanent records. All Federal agency records management and interaction with the center is governed by the Code of Federal Regulations as it relates to records management. Access to all records stored at the facility is controlled by the agency of origin. The facility provides reference service with a turnaround time of 24 hours to Federal agencies.
Agencies can also make reference requests by mail.
The facility offers records management workshops to Federal personnel on a reimbursable basis as well as free management briefings on agency records responsibilities. Workshops tailored to specific agency needs are also available.