Simply call Technical Support to open a trouble ticket and arrange the advance replacement. Upon shipping, an invoice will be generated for tracking purposes. The invoice will be credited when either the defective or original replacement part or component is returned to Voiceware Systems. Before returning anything to Voiceware Systems, always call Technical Support and open a trouble ticket. This allows us to track the returned item once it arrives at our facility.
Damage occurring during shipping for any reason is the sole responsibility of the sender.
Voiceware Systems recommends insuring your shipment for its replacement value.