We want an open dialogue with GM that will raise dealer satisfaction. GM revamped and downsized its nationwide sales staff last year to give dealers one simple contact with the automaker. Some 30 percent of the automaker's 5,000 sales and marketing personnel were assigned new jobs while 70 percent relocated. Dealers say the reorganization left GM with an impersonal national sales force too slow and unfamiliar to deal with local market and dealer needs. They simply don't listen to us.
Dealers say it has hurt sales in Michigan.
When you are constantly reorganizing and reshuffling, you are not selling cars and trucks.