Technical factors considered usually are readily identified. The employee asks routine questions for clarification of details and resolves minor discrepancies. Actions taken differ based on the particular situation. The employee applies rules and procedures to perform a limited range of personnel support activities and respond to inquiries. The work assures that personnel actions are processed properly and on a timely basis, affecting the accuracy and reliability of further personnel processes.
Contacts are primarily to give, receive, and clarify information.
They involve answering basic questions, providing standard instructions, and ensuring that all documentation is in order. Work is primarily sedentary, involving no special physical demands.