The contact factor is intended to measure the overall purpose of normal contacts made and is only secondarily concerned with the level of these contacts.
All positions require day to day contacts of one form or another.
When the purpose of these contacts goes beyond the relatively simple everyday provisions of information, then the value of the purpose of the contact becomes a more significant measure of the overall relative value of positions. Most positions involve responsibility for the maintenance of effective relations with students, faculty members and staff. In addition, some positions may be responsible for representing the University to the outside community. To give or obtain basic reoutine information requiring limited explanation. To give, obtain and exchange information requiring discussion, explanation and elaboration in response to queries or to ensure that the recipient is fully advised as to the context of the information provided.