DSAs are limited to resetting passwords only for userids over which they have authority. DSAs should always check that a password reset is required to regain access. At times, operator error may be the problem. In order to prevent any possible security breaches, the DSA should insist that the client immediately logon to the ACT enterprise server and be successfully assigned a new randomly generated password. Then have the client logoff and login again to verify that the new password is working correctly.
Any client using another client's userid and password is subject to disciplinary action.
If a DSA suspects abuse, he or she should report the situation to his or her supervisor. If instructed to do so by the supervisor, the DSA should suspend the userid. Allowing a new employee to use the userid and password of an employee who has left the department. DSA alternates have the authority to reset passwords for the primary DSA and vice versa. Should extraordinary circumstances arise under which no departmental individual has the ability to reset passwords, the DSA or department head should contact the ACT Help Desk at x41853.