Still, that's a success rate of 71 percent. Phone numbers and e-mail addresses are listed for those committee members who handle case scheduling. For Gerry and Lee's hypothetical disagreement, mediation would involve a trained mediator meeting with the two of them, away from the office. If necessary, a mediator from another University System institution can be assigned to the case. They discuss it, analyze it, try to figure out how to overcome it.
Average time required is about eight hours.
We are a culture of avoidance, and avoidance only works if you're not going to have to deal with this person again. An arbitrator listens to both sides and makes a decision, but a mediator gets people to work out their own solutions. Peter Shedd, a professor in the Terry College of Business, is also on the task force. A grievance settles the dispute but doesn't solve the conflict. Mediation settles what people expect to do in the future.