Con artists know exactly how to scam consumers who want to make big money quick with little work or effort. As the number of retailer web sites and the volume of business transacted online continues to rise, disputes about online marketplace transactions would also be expected to increase. At year-end 1999, more than 10,000 consumers per month have accessed our website. While not every complaint filed online concerns an online merchant, a significant number do. Once a consumer completes the BBB's online complaint form, it is automatically forwarded to the appropriate BBB for handling, based on the zip code of the company involved.
Consumers receive an email receipt for their records.