All of TOA's trainers , while volunteers, are experienced organizational ombuds. The use of a team approach in all their training provides participants with a variety of dispute resolution styles and techniques. Ombudsman 101 Is a basic ombudsman-training program. This program provides an introduction to the basic principles of organizational ombudsman practice with special emphasis on neutrality, confidentiality, listening as a neutral, conflict management, negotiation and setting up an office. This program is designed for anyone desiring to establish an ombudsman function, recently appointed ombuds, or anyone interesting in becoming an ombudsman.
Class size is limited.
Set in today's corporate environment, participants deal with issues of downsizing, diversity, and threats to confidentiality. This program is offered only to practicing ombuds. Class size is limited. Are one-day programs that focus on a particular topic of interest to ombudspeople. Video scenarios may be utilized to demonstrate the issues.