Processes deliver timely, accurate, relevant, consistent, accessible management information. The frequency of data feeds from external systems is increased. Whenever possible, data input is changed from batch process to real-time input by users. Central systems are sufficiently flexible to capture any data considered relevant by users. Users are given direct access to data, and the tools to derive and analyze management information.
Data definitions are consistent.
The new processes facilitate and improve management decisions. Data can be summarized consistently at all levels. Decision making focuses on the substance of the decision rather than the quality or consistency of the data. Incentives for good management are built into the process. Information is available to all units and managers to measure performance against goals.