Several years ago Oracle turned to Internet self-service for 100 percent of its business activities.
Applications now reside at a single California data center, with a backup in Colorado.
Employees and customers access the apps via Web browser. Oracle runs only a single instance of each enterprise app and permits almost no customization. Such massive change is difficult, but even harder is overcoming internal opposition, Henly said It helps to have a strong dictator such as Oracle chairman Larry Ellison, he said, to force others to drink the Kool-Aid. Inc. All rights reserved.