Many vendors carry products from various manufacturers and list only a few products in the directory each month. The Wholesale Directory is produced in a convenient, small software program that you can install on your computer. You will however, need to have an email address where we can reach you. However there are certain exceptions involving a vendor's ability to restock a certain item and sell it at the price originally offered. You would be notified, by the specific vendor, in the event additional quantities of a sold out item become available.
All vendors have their own return policies.
Typically however, merchandise has no return policy, due to the deep discounts. In the event that you receive damaged goods, they will be replaced or your money will be refunded. If your question is related to a particular product, you should contact the vendor directly. For your convenience, many vendors have toll-free 800 or 888 numbers. They are always happy to speak with you.