Through monthly management meetings and reporting, mail managers are able to let go of the daily operational headaches and hassles of overseeing mail services. In other words, concentrate on advancing the firm, rather than maintaining it. Outsourcing other service segments such as copy, security and janitorial have also aided management in its desire to concentrate on core business issues. Even the most efficient mail centers with little room for service enhancement, experience service dilemmas due to absenteeism. Unanticipated absenteeism slows or halts daily procedures and usually reroutes staff from other functions.
Absenteeism is a double-edged sword that does carry a cost factor with it.
Not only does service suffer, but temporary help and overtime reeks havoc to mail services budgets. Mail services budgets become stabilized through a partnership with an outsourcing vendor. Each month, a uniform monthly management fee dictates mail center staffing and management costs, making it easy for financial planners to see far into the future and plan accordingly. Perhaps the most welcomed benefit within the outsourcing partnership is a vendor's ability to offer mail center staff promotion and recognition. An outsourcing vendor can offer it's staff opportunities for promotion and advancement through their network of managed sites.