This introductory course presents the basic features of Access 2000. This introductory course presents the basic features of PowerPoint 2000. This introductory course presents the basic features of Outlook 2000. This introductory course presents the basic features of the internet using a web browser. Innovative methodologies for effective call handling and problem resolution will be covered in addition to the fundamentals of Help Desk structure and procedures.
Classes incorporate role-playing exercises, group interaction and dynamic instruction.