These services are provided from a foundation of confidentiality and acceptance by trained volunteers under the leadership of a professional staff. A caller may be lonely, depressed, troubled or in crisis. Being Heard is a wonderful thing. Active Listening Skills teach you how to hear the real message of others without entering into a verbal battle of emotions and wills. Our goal is to help our callers understand themselves and their own actions by providing a safe, secure, non-judgmental environment.
All calls are confidential.
Many people feel they are not qualified to answer a crisis hotline. What's important is that you care about people and you are willing to learn how to use active listening skills to help the caller in distress. Please read it.