All new accounts will receive, by postal mail, an authorization form along with a pre-addressed, stamped envelope. This form can only be sent to the billing address for the credit card and must be returned according to the dates on the form. Failure to return this form or provide the proper billing address will result in disabling of your account until we can resolve the issue. Xeran bills on a quarterly basis for all accounts that pay by check. All statements are generated on the first Wednesday of the month.
All accounts have a five day grace period so as to avoid disruption of service.
We understand that your time is valuable and you may not be able to take care of your payment immediately. Resellers are billed on a monthly basis. Resellers accounts are billed for the base fee plus any VH, VU, set up fees or any other fees associated with services rendered for your account. It is the sole responsibility of the Reseller to maintain accurate records for accounting purposes. Xeran will issue a statement each month for all services.