Consumers can call, write or e-mail the ACPD to register their concerns about airline service.
Due to staff size limitations, we cannot return phone calls. Letters and e-mails will be reviewed and acknowledged and, when appropriate, will be forwarded to an airline official for further consideration. Complaints of this type may be filed on the appropriate form, or by letter or e-mail. Click here for additional information about filing a complaint about accessibility problems experienced by a passenger with a disability. Although the ACPD does not mediate individual consumer complaints, all complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report .