Project THAW is administered by Ohio Job and Family Services through their county-based offices. Eligible consumers must be at or below 200 percent of the federal poverty guideline. The application deadline is April 30. PIPP is an extended payment arrangement for low-income natural gas and electric customers. The utilities are required to accept payment based on a percentage of a qualifying household's income.
Customers are eventually responsible for any unpaid portions of their bill, known as an arrearage.
The balance is not due until the customer is off the PIPP program. Eligible customers must be at or below 150 percent of the federal poverty guideline and can contact their utility company or a local community action agency to apply. Several assistance programs are funded through local natural gas companies to assist customers in need. This program will begin on April 16. Money will remain available until funds are exhausted.