Several agencies have utilized the expert services of leading public and private sector best practices consulting firms such as the Gartner Group and the Benton Foundation. This database contains over 200 success stories related to e-government activities at federal, state, and local levels. The database is managed by Chief Information Officers Council and will be available on its website, which serves as a central clearinghouse of information about e-government best practices, success stories, and lessons learned, in February 2001. Making Services Available through Kiosks. The kiosks provided city, state and federal government information, such as taxes, immigration, child support and telephone numbers for government offices.
Customers can also print federal, state, and local forms and send e-mails to government officials.
By late 2000, there were kiosks in 36 communities around the country from Bangor, Maine to Miami, Florida and from Dallas, Texas, to Los Angeles, California. The sponsorship for the initiative then moved to the General Services Administration. Building an E-government Infrastructure. To facilitate the transformation to electronic government, NPR worked with the Council for Excellence in Government , along with other public and private partners, to develop an architectural blueprint to enable Americans to conduct all major transactions online by 2003. The blueprint initiative began in November 1999 with a series of symposia attended by more than 100 public and private electronic commerce and information technology leaders who recognized the urgency of identifying a vision of e-government and bringing it into operation.