In the event of your or your clients equipment failure, you need a service provider who will get your system back on stream with the minimum of down time, and without recurrence. To achieve this we employ carefully defined escalation procedures, including complete loan system replacement if the fault cannot be rectified on-site. If you choose, our engineers will stay on-site until all hardware is repaired, software is restored and configured and the system has been tested and is ready for use however long it takes.
Different companies have different service requirements.
Where the client prefers to re-install software himself, we can also offer a fix only contract. Whatever level of service you choose, you can be sure of the quality of that service. Moreover, every employee at OSE has an on-going personal training programme to keep his or her skills at their peak. For all engineering site visits, our engineers will complete a Field Service Report, detailing the fault, action taken and any escalation levels. To protect your equipment, full electrostatic discharge procedures and thorough cleaning are undertaken as a matter of course.