Finally, they had a big problem with foot-raised dust in carpeted areas, such as call center cubes. All of these problems spurred MCI engineers to ask Crystal whether the PCs could be moved away from the operators and locked up in a room of their own. Keyboard, video monitor, and mouse plug into a receiver unit at the other end of the wire. Wheelmouse, MS Intellimouse, etc. LongView supports video resolutions up to 1600 x 1200 at 85Hz.
Audio support is also available.
The card and its accompanying cables and receiver unit is called DataReach. The DataReach card has an RJ-45 socket on the back that makes it look like a NIC . The KVM data travels through this port and out across the Cat 5 cable to the agent's unit, into which is plugged the actual keyboard, video monitor, and mouse. According to David Medin, Crystal's director of technology, DataReach is one of the few products that will actually go inside the computer, be it a Crystal PC or a legacy ISA machine. MCI used Crystal's DataReach card to transform its call center.