Be responsive to their needs and realize that training is an ongoing process. It is important to educate decision makers about allocating resources for staff, training and continued support. Ongoing support is critical in implementing any technology. And support requires money. Assist hesitant users in overcoming their resistance before teaching the nuts and bolts.
Computers are marvelous multitasking machines.
Sure, it is easy to click on an icon and jump from reading a document to checking your e-mail to surfing the web and back to the document. Unfortunately, the more we multitask, the more we ask our brain to juggle. The more our brain manages to hold, the less efficient we become on any one task. Many people have reported to us that they are having difficulty sleeping peacefully throughout the night, wakening often with thoughts of incomplete projects or forgotten ideas. Whenever possible, practice focusing on only one task at a time.