Conclusion Referenced Reports Overview Governments in the US are using a variety of methods to find out what citizens want from e-government services.
Different methods generate different kinds of results, with different levels of reliability.
The Center for Technology in Government at the University at Albany is conducting current practice research into several areas of e-government. One practice that we are investigating is how governments solicit input from citizens. We supplemented this source by contacting other states directly. Overall, we received information from 14 states, four nonprofit organizations, and three private sector companies. The responses included information about particular e-government initiatives and references to various articles, reports and surveys, as well as general knowledge about these questions.