However most major ERP and MRO vendors recognise that their packaged offering cannot cover the entire range of applications a particular company may need the problem then lies in choosing the best applications available for the kind of E-Business that is planned. There is nothing more conducive to failed business than for a salesman to make a deal worth a large sum of money, then back at the warehouse to discover the items he or she has sold are not in stock, but on the ship somewhere between Hong Kong and home. Not only that, the price given to the customer has altered because the cost of raw materials in the exporting country has risen. What then happens is that the salesman calls to customer to explain and is told that the business is being taken elsewhere. In the online world there may not even be a warehouse but the principal remains the same.
Customer satisfaction demands immediate despatch of the goods offered at the agreed price.
And it is the responsibility of the Evendor to make certain the order can be filled. ERM is an automation tool to make sales and marketing processes more efficient and put more information in the hands of those who sell. It can constantly update prices according to new information supplied, along with tracking delivery dates and many other functions. In effect it handles the supply train triggered by the issue of a purchase order but it handles it in the most effective and cost efficient way that has yet been devised. In the E-Business, ERP is often tied into other customer management systems.