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As a customer or potential customer, please review and become familiar with these support policies and procedures. Clients are the first line of support for their customers. Our Support Staff is always available to our Clients, but we cannot work directly with the customers of our Clients. Our Support Staff is largely responsible for supporting the Clients and their customers by isolating specific problems that may be encountered while using our Servers. Our Support Staff will troubleshoot specific programming problems which may be encountered insofar as they are related to installation and configuration in the Server environment.