This list contains frequently asked questions from every Utilities program. You may scroll down the entire list to search for your question, or narrow your search by choosing the appropriate program now. A chlorine residual ensures that no bacterial contamination of the water occurs.
Chlorine concentrations vary according to the distance from the point of chlorine application.
While chlorine can cause complaints of bad taste, City customers can be assured that the water supply meets and exceeds safe drinking water standards. The moderate hardness of the City's water does not pose a health problem. Hardness in water does tie up detergents and soap so that they will not lather. The harder the water, the more soap must be used to get things clean. Groundwater from the City's wells is generally harder than the surface water from the lakes.