Furthermore, MCS made a fundamental contribution to tuning the loading process of data in the SQL Server database, which resulted in dramatically improved performance, as well as contributing to the back-up procedure. In our industry, a call centre would not offer the required functionality, especially in our company, since service centres also handle mail and email. All of its employees must be able to benefit fully from the service centres, increasing efficiency and allowing them to serve the customer more easily and rapidly. So we are transferring specific processes that used to be handled internally to the customer. It is now possible to record a change of address on-line and request tenders and brochures.
Customers can also take out a travel and car insurance on-line.
This procedure, which is currently handled at the back office, will then be transferred to the customer. Contacts with prospects are recorded in the Siebel system, allowing employees to easily retrieve previously recorded information.