It is amazing to hear your stories. I hope the relevant authorities will do something to resolve the problems, for our country's sake. We regret to say that in Brunei Darussalam, a number of our customers when making inquiries regarding their missing parcels did not give us the full details of the parcels posted to them. However, we always try to help our customers to trace the parcels at this end, provided they give us the posting details of the parcels form the country of origins. Providing only the name of the address of the addressee is not really helpful.
Customers can get a copy of the posting details from the sender of the parcel.
As we handle more than 40-50 thousand postal items per day, there is no guarantee of finding the parcel especially if the posting details of the item is not given correctly. Sometimes we also receive inquiries from our customers regarding parcels sent form abroad but have not arrived in Brunei Darussalam. In this case, we would like to inform the public that postal administrations when sending postal items overseas might choose the most economical means of transportation. For example, for air parcels services, they may choose an airline that gives them the cheapest rate. This airline probably files to our region perhaps twice a week.