Each year the Court Executive Officer or a supervisor receives at least a dozen letters or telephone calls from citizens praising Court staff. With between 50 and 60 public-service staff, that is a very good record. On the other hand, each year several citizens contact the Court Executive Officer or a supervisor to express concerns about an exchange with a staff person. There also are improvements that can be made in the process of sharing information with the public. Service excellence is one of the values of the Court.
Constant vigilance is necessary to achieve continuing improvement.
Formalize and expand the program through which judicial officers communicate directly with the community, normally but not solely through civic groups. Work with the Education Departments in the County to expand visits by school children to the Court s locations and to formalize the education component of the visits. Develop and release at least one press release a month about new developments or Court procedures, including positive jury service experiences. Distribute pamphlets about jury service to library branches and other locations throughout the County and devise programs to expand understanding. An expanded program of visits to Court locations by students in grades five through eight.