Computer support involves both operations support and systems administration.
Technical support involves providing multiple levels of expertise to our user community, in an effort to take every reasonable step to resolve each and every problem or question that our users present to us. It is operations philosphy that there's essentially no line drawn as to the limit of our responsibilities to our users, within reason. In plain English, we do whatever it takes to resolve any problem we face. In reality, this is not as far-fetched as it may sound. Our users can and do present us with some hefty problems at times, and hopefully, we can positively help every user.