Support communication against the authority gradient. Use lessons of cockpit resource management. Train for team communication. Use nominal group methods and other group processes that increase exchange. Use defaults properly .
Design processes so that the safe channel is the one requiring the lowest energy.
Make doing the right thing the easiest thing to do. Automate cautiously . Avoid over-automating systems and equipment. Make sure that operators can know the true state of the system, can override automation effectively, and can maintain proper vigilance. Make the system visible to the user.