Communications The Communication Management feature tracks all official correspondence between Duke University and specific students. This documentation includes all forms of communication from all university offices as well as the staff members making the contact. By centralizing both inbound and outbound communications, the system allows users to view the complete history of correspondence between the university and specific students. Checklists Checklists manage the workflow in an office. PeopleSoft checklists are automated and centralized, and everyone working with a checklist can view its most current status.
Checklists can function independently or as components of other checklists.
The Comments feature maintains notes about specific students, events, and conversations. As with communications and checklists, the system stores comments in a single, centrally located table. In addition, the system associates each comment entered with a specific administrative function and process which allows users to group comments by function for easier viewing. Manual Assignment Using the Manual Assignment function, a user can assign communications to one individual or organization at a time. Use panel controls such as administrative functions, variable data, communication keys, and checklist codes to characterize each communication for more succinct viewing and reporting.