We are a customer driven company and appreciate your input via e-mail. Although many of the Company's administrative and order related operations are conducted by computer, Elcom Services Group believes that customer service is paramount. In addition, customer service personnel administer Elcom Services Group's Customer Return Policy. Customer service personnel work very closely with Elcom Services Group's technical services personnel in order to maintain high levels of responsiveness and customer satisfaction.
All active customers receive free telephone support.
This enables personnel to review information and requests for assistance promptly and to respond via email or telephone. Elcom Services Group's technical service personnel also receive company and vendor sponsored training. These arrangements help ensure that our associates are fully trained and have access to the latest technology and technical information in order to properly support Elcom Services Group's customers. In an attempt to assist our customers in finding additional on-line technical support and information, Elcom Services Group has compiled a list of links to Manufacturer Home Pages. Toll Free Technical Support Elcom Services Group's Customer Support Services is pleased to offer our active customers Toll Free Technical Support.