Relay operators must keep the content of any relayed conversation confidential and may not keep records of conversations. Relay operators may not edit or change conversations. The ADA says. . . In order. . A Key Definition Telecommunications relay services are telephone transmission services that enable an individual who has a hearing or speech disability to communicate by wire or radio with a hearing individual in a manner that is functionally equivalent to the ability of someone without a hearing or speech disability to communicate by voice using wire or radio.
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