Laura Lloyd Contributing Writer Technology has changed the way products are delivered to people.
Companies spend thousands of dollars building and maintaining Web sites.
We are looking at what the average surfer wants. Now, it's the mainstream, and we can test the mainstream. We are not the customer. The regular Joes are the customer, and what they want is to meet their goal when they go to the Internet. Web surfers don't know that they are being helped by a VML employee or that they are being watched by the client.