Email answers will normally be answered the same day. Please refer to our Guarantee of Service page for more information. Yes we do. All the online help pages are helpful. Some of the help pages are aimed at the more technically advanced user.
All primary servers have a backup server.
No, we try to pride ourself on reliable service. Yes, we offer a redundant, full news feed. Depending on the newsgroup, we may keep the articles for one week to one month. We have multiple connections to the Internet through T1 lines. Yes, we provide a secure commerce server using Apache Stronghold.