By Brett Anderson, BIT and Diana Peris, CISA This article has been prepared as a result of an audit of capacity management in an organisation that recently out-sourced all IT infrastructure and support services.
Capacity management means many things to many people.
We discovered this time and time again during our recent review of capacity management activities. Each area of the organisation placed a different interpretation to the meaning of capacity management. Generally, only specific capacity management activities were considered by the staff interviewed. This led us to document a clear definition, which could be referred to and used as a baseline when discussing the review with others. The definition was refined throughout the review to encompass an entire approach.