Be open-minded about what you hear. You need not come to any conclusions about the student's problems. Going to CAPS doesn't mean you're crazy or weak. It's healthy to recognize and get help for a problem. It's part of effective, mature problem-solving.
All sessions are confidential and free of charge.
If you like, we can call the office now and set up an appointment. Respect the student's decision about counseling. If the student doesn't go now, he or she may reconsider later. Recognize an emergency situation. An emergency means that the student's basic safety is jeopardized.