Substations come next because they convert the high-voltage power from the transmission lines into power you can safely use at home. Next come the distribution lines and tap lines. Distribution lines travel from the substations to neighborhoods and serve between 1,000 and 3,000 customers. Tap lines then feed into pockets of 20 to 300 homes. If power is restored to your neighbor down the block before you, it s likely that they are on a different distribution or tap line.
Crews then work to restore power to individual customers.
This task is usually the most time-consuming and often most difficult. And remember, if the storm damage occurs at the electric meter base or conduit or circuits inside your home you need to have an electrician fix the problem before our crews can restore power to your home. Too Your safety during a power outage is important to us. Follow these important steps to ensure you and your family remain safe during and after a storm or other power outage. In the House Never use kerosene or propane heaters inside without proper ventilation.