A case study of Schuller International's setup strategy gives you the basics. There's a big difference between managing and coaching, and you'll discover how your role and responsibilities will change. Plus, you'll get a checklist of 15 requirements for successful team building and 10 key areas for getting feedback on your coaching skills. You'll see the model that one company used to empower its customer service teams. See why it's necessary to get team input into project and performance goals, tie customer satisfaction into both team and individual goals, and discover the importance of setting reachable, incremental goals.
Constant feedback is essential to team success.
Discover how teams are gathering customer input, and then monitoring and reviewing their own performance. Find out the 14 attributes that Edy's Grand Ice Cream considers essential for a team player. Plus, there's a team progress assessment form, to help all of your team members gauge their progress. You'll identify ways to reward and recognize your team members with team-based incentive programs. So, whether you're considering a team-based environment, or your department is already operating with teams, Guide to Customer Service Teams is an invaluable resource for you and your company.