30 minutes to get Tier 1. They can't assign a truck, off we go to Tier 2. Over an hour later, I get tier 2. We have to go back through the routine to disconnect phones and have BellSouth test the line. Sure enough, it show an intermittant failure.
Death is almost preferable.
Don't get me wrong, most of the Tier 2 techs are good and qualified, you just can't get to them and THAT is Earthlink's damning tech support failure. I had the number and extension for one of them, he was always helpful and sympathetic to my problems, even to the point of phoning as a follow up just to see if everything was working. However I finally had enough after 6 months of their lousy DSL service,prior to DSL, I HAD been a happy dialup customer for almost 4 years. I was passed on to tier 2 quickly enough. It could be a problem with the line.