SSCR transactions put the student back in repayment erroneously. Need to fix it. Direct Loan Institutional file is not current and representative cannot see information on non-direct loans. Borrower does not feel accountable for the loan. We need to reinforce that the borrower is an adult and has responsibility.
Borrowers feel service is above and beyond.
One central place to send payments. Imaging workflow works. Team Work with problem resolutions. The human voice works. Web page works.