It is very frustrating to have a product self-update and crash with more regularity. Software producers must be very diligent not to release a version with nasty defects that do not get caught by the test and quality assurance teams. The download is initially made available on the software vendor's own website and is very quickly replicated onto other web servers outside their control. Crashes caused by this new version can reach epidemic proportions literally overnight. Bugtoaster can be thought of as being in the business of Software Defect Epidemiology.
Crashes happen pervasively.
For many computer users they simply endure them. Computers running Bugtoaster contribute their information on the crashes that they endure to the collective knowledge of the Bugtoaster community and staff. The epidemic crashes are identified. Each report that is sent contributes a vital piece to the puzzle. The collective case that is built against a crash most often indicts a specific component from a known vendor.