As a policy, the Better Business Bureau does not recommend or endorse any company, product or service, and applies the same reporting standards to companies, regardless of their BBB membership. BBB reports may, however, note the fact that a company is a member of the Better Business Bureau. There are 180 BBB offices in the U.S., Canada, and Puerto Rico. Each office maintains files on companies headquartered in its service area, which may extend to over a 200 mile radius. Local Bureaus have the most current information on companies from their complaint files, plus additional information gathered from various area sources such as local, state and federal government agencies.
Bureaus also carry reports on companies that conduct business nationally.
Call your local BBB first to see if it has the company report that you need. Answer - When the BBB receives a complaint, we present it to the business in question and request their assistance in working out the problem with their customer. Most companies appreciate the fact we have given them an opportunity to know about the complaint and they try to resolve the problem with their customer. In most instances working with the customer means that their patronage will be preserved. If the don't respond, it is a violation of their membership standards and their membership will be revoked by the BBB Board of Directors.