Thus, when he and his father founded Greenwich, CT-based Metropolitan Transportation, Inc., in February 1996, Hitchcock applied network facsimile to eliminate any communication problems that may strain the relationship between the customer and the ground transportation provider. Network fax is part of Hitchcock's plan to differentiate his business from competitors by using office automation technology to operate smart and fast, and, as a result, to provide a consistently high level of customer service. Metropolitan's emphasis on office automation technology is unusual among ground transportation firms. The good news is that Hitchcock estimates that investment was recovered in one year thanks to internal efficiency, which manifests itself externally in terms of outstanding customer service. New York City and the nearby counties in New York State.
Customer satisfaction is an important reason why our company has grown quickly.
With prominent corporations in Fairfield County, CT, including Xerox, United States Surgical Corporation, World Color and Price-Waterhouse already on Metropolitan's client list, Hitchock says the company's technology infrastructure is helping it win additional clients. For most ground transportation companies, word of mouth via the telephone is the way the date and time of the pickup is confirmed. At his previous job, each reservation had to be printed out. Then, an employee had to telephone each customer to confirm the reservation. With the manual system, the potential for error on the reservation receieved by the employee was enormous.