In an industry in which quality and on-time delivery are basically consistent across suppliers, having a certificated customer service work force puts his company a step ahead of his competitors, Jackson said. A better educated work force also means the company will be able to fulfill its desire to promote from within and to cut employee turnover rates, he said. CLN'S corporate university services can provide a wide range of classes from the soft skills of customer service to computer technology. Business experts assess company's training needs through on-site visits and management interviews. In addition to developing and teaching the courses either on campus or at a business site, CLN can perform all administrative duties from enrolling students, to collecting fees and arranging graduation ceremonies.
Corporate universities are good for employers, but it's a lot of work in terms of implementation.
We can take the burden off.