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With the acceptance of e-business as the emerging norm, customers need to have the corporate environment available 24x7 and need to be prepared for anything to keep that environment available. This solution does just that. Today's consumers have more knowledge and less time than ever before. If the implementation is not completed within the agreed upon period, BMC Software will give customers a 20 percent rebate of the Professional Services fee. In addition, BMC Software also agrees to stay on-site until the installation is complete.