Corporate Extranets Extranets are an ideal means for a company to provide its customers or affiliated business partners with information that is not published or available to the general public. For example, franchisee owners may use extranets to review current inventories, check the status of an order, or collaborate on a project. WebBoard is well suited as the welcome to an extranet, which requires a user account and password to gain entry. Members can easily post questions and the company can distribute news through the conferences. Conferences are set up for specific product activities.
Customers can then post a question.
Other participants can answers or comment from their own experience, or a staff member can provide an official answer. The WebBoard Administrator may choose to moderate some of these conferences to ensure that solutions are proper. Once a solution is posted, it s available to other users who may have similar questions. In fact, rather than repeating the same information over and over, support staff can point users to WebBoard conferences for answers to questions. WebBoard s message searching functions quickly locate information on a given topic, posted by a specific user, or from a specific date.