Directs and coordinates maintenance of departmental accounts and budgets. Has frequent contacts between departments and some outside contacts. 54 Supervises either a large staff in one activity or a smaller staff in several activities. Conducts performance assessments. Coaches and counsels staff by consistently providing feedback about job performance and opportunities for improvement.
Delegates work to staff according to their level of skill and experience.
Serves as a spokesperson when representing the department on specific projects or teams. Treats customers with courtesy and respect. Personally committed to understanding and meeting the unique needs of external and internal customers. Models and reinforces customer service behaviors. Describes, coaches, and reinforces skills in order to provide exceptional service.