To help our clients reach their objectives, we always develop solutions in close co-operation with their management team. They know the company inside out, including its strategic priorities, and together we define the most appropriate IT strategy for their environment. To successfully navigate the one-way street of the current technological revolution, insurance companies must have a clear vision of their future, the services they will provide, and the resources they will need. The complexity and variety of available technologies are such that only specialists who are completely aware of evolving market and have extensive practical experience can help clients to realise their vision and to build operational systems which are both flexible and future-proof. Providing services at minimum cost, maintaining contact with customers to find out more about them and build loyalty, being able to launch new services in short timescales, handling customer claims efficiently all are vital to long-term success.
Call centres are one of the main answers.
These systems are linked up with the main banking system, whether to view information or to record transactions directly carried out by the customer. Based on this experience, Sema Group is developing a standard platform for the financial services industry. Even though establishing this kind of centre of excellence is a complex and demanding undertaking, Sema Group has the full range of technological expertise to achieve this ambitious goal. Sema Group also offers a back-office solution, consisting of operational modules with functional enhancements made over the years during successive implementations in numerous international insurance companies. We are totally committed to developing practical applications which meet companies' needs, whilst also maintaining our approach based on rigorous and proven methodologies.