Pliant Systems Engineers are available to go on-site to prepare and review acceptance test procedures, assist customer test crews, review system test results, assist in the commission of network elements and related activities. With the extensive dial up capability of the Pliant Systems equipment support network, customers have the option of receiving test and turn-up assistance remotely. Full test reports are available with either the on-site or remote assistance option. A full range of comprehensive product training courses are available at Pliant Systems headquarters or on-site at the customer's location. Courses cover Pliant 3000 Overview, Planning and Engineering, Installation, Operations and Maintenance, and Element Manager.
All courses offer hands-on access to equipment and tools.
This team has been providing continuous 24 x 7 support to its legacy customers for over a decade. Our goal is to provide immediate solutions using the most appropriate resources. Accessed via the Internet, e-mail or phone, vTAC serves as a customer advocate by registering the issue, notifying TAC personnel of the problem and tracking the situation through resolution. Inc. All rights reserved.