Order Clerks Order Clerks Order clerks take and process orders for materials, merchandise, and services. Order clerks record orders on computer screens that are part of a larger computer system.
Clerks sit in front of a screen and receive orders by telephone.
They enter the information as the customer places the order. First, clerks ask the customers for specific information such as their name, address, and credit card or account number. Then they ask customers for the product number and number of items they wish to purchase. As clerks enter the order, the computer tells whether the products are in stock and how much they cost. If the item is backordered, clerks provide an expected arrival date.