The phone answering system allows for callers to remain on the line for a help technician, or you can leave a message. Messages are returned as time is available, usually the same day. If you're having a problem using the functions of the software, then call the facility maintaining the database. Help Desk staff and student consultants help with software packages, operating systems, diskette conversions, recovery, and debugging techniques. Specialized consulting is available in the areas of statistics, graphics, word processing and document preparation, communications, electronic mail and news, Web support and services, networks, and vector computing.
Consultants also provide limited technical assistance in the selection of hardware and software.
If the Help Desk staffer has difficulty with a caller's question or problem, they will consult other full time staff members and will return the customer's call as quickly as possible. The goal of the Help Desk is to provide knowledgeable computing assistance in a timely and courteous manner.