The couple say they waited more than six weeks for a decision. It was the cruellest torture imaginable. She is outraged at Camelot's attitude. It's not as if they can't afford it. Camelot said that the rules had to be observed.
Counselling offer A spokeswoman said the couple had declined the offer of professional counselling.
She added that the lottery had taken legal advice, as had the watchdog, the National Lottery Commission but there was no discretion allowed in the rules. The rules stand. The game and the National Lottery must abide by the rules.