Smart Forms for Nokia Communicator, developed by the Finnish company CCC Mobile Oy links mobile users like field service technicians with their company office. They can receive new orders or check their emails in their head office, access the help desk database from the customer s office or forward work or status reports. The Short Message Service of the GSM Network is used for transmitting brief notes. Messages longer than the 160 characters supported by SMS are automatically split up and put together when they reach the recipient. For transmitting extensive data, like records from a database or new orders, the data call service of GSM is used.
Data transfer is activated by SMS-Shortnote messages.
In the course of the year a wireless connection to other mobile devices on the operating systems Psion EPOC or Microsoft Windows CE is planned. The Lite-Version is delivered with the features mentioned above. On top of that the Pro-Version permits the mobile phone to access a bar code reader. Furthermore one has the option to request a delivery receipt when sending SMS-Shortnotes. Over 6800 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor when ranked by number of deployed sites.