There are conflicting views on the time it should take to process an application for a MCI rent increase, however DHCR officials believe it is realistic to expect cases to be closed within 120 days. McCall s auditors also found that the MCI review process has been weakened by ORA policy statements that conflict with its 1986 Processing and Procedure Manual. McCall urged ORA officials to develop a new case processing procedure manual which will establish more reliable indicators for rent examiners to rely on to confirm major capital improvements and costs. It is time to develop a new and consistent set of rules, and follow them. DHCR officials disagreed with McCall s findings, but agreed to assess the audit report findings and recommendations for possible modifications to its MCI process.
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