To use the efficiency of the consortium to obtain process performance data and related best practices from inside the financial services and banking industry. To support the use of benchmarking to facilitate process improvement and the achievement of total quality. Participation in specific efforts will be optional and open only to members with costs shared by the participants. Members pay only if they join a specific study. We reserve the right to review membership applications and to make the final decision whether or not to accept any application.
Consulting firms are ineligible for membership.
Single company sponsored studies addressing the interest of one member company can be offered to other selected members for no fee. Collect data - Manage response collection with the participants as a third party. Lead site visits - Structured with best participants. Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific processes for financial services, banking and related industries.