Before closing a work order, the Mesa technician has a customer sign for the job using a stylus on the touch screen, which captures the signature in an electronic file. It is 100 percent Web-enabled running in Microsoft Internet Explorer 5.0. Designed for dispatchers, operations personnel, and management, FX Service Center includes a list of technicians and all jobs assigned to them, work order lists, and job site information. Information retrieved from the mobile technicians is stored on SQL Server for record keeping, accounting, and for follow-up sales efforts. At a customer's request, completed service reports can be faxed to the customer within minutes after the job is closed from within the FX Service application.
Dispatchers access essential functions through a single screen.
Mesa's FieldCentrix Enterprise solution was also designed with QuickMessage, which offers email functionality that enables service technicians to communicate quickly and easily with the main office and with each other using Microsoft Exchange on the backend. In the past we were constantly struggling to get information to and from technicians using radio dispatch. Now it's really easy to send or request information, and a log is kept of all messages. If a request is urgent, we can still reach him on the radio. For example, when ordering parts using a radio, it is easy for part numbers to be misunderstood.