The Consultant will be asked various questions and have various problems reported to them. The Consultant is responsible for knowing the answer or in assisting the student in how to use online help or a manual. When problems are reported the consultant will try to correct any minor hardware or software issues i.e. reboot PC, run cleanhd, fix paper jams, replenish paper, etc. If the problem can not be fixed by the consultant they are responsible for reporting the problem to the Help desk. Consultants will monitor the labs to ensure proper use of the equipment.
Consultant has authority to ask anyone improperly using the lab equipment to leave.
Consultant is responsible for performing general maintenance of the PC labs i.e. cleaning PC monitors and keyboards, performing routine printer maintenance, and keeping printer supplies stocked.