You don't need to answer that question, but you can bet that Buford will ask it in this fun-filled, motivational, customer service keynote.
Customers are our greatest gifts.
We gladly receive them, but if we don't treat them as valued gifts by providing excellent customer service, they'll go where they are appreciated. Hold onto your hat because taking care of customers is a subject that gets Buford excited and riled up at the same time. Grab your kazoos, stand up and join Buford in a one or two-hour celebration of our greatest gifts. Really good and really poor service Buford tells stories about his experiences with the good, the bad and the ugly CSRs. An interactive learning experience Buford uses fun and entertaining interactive dyads to get the audience to pair up and discuss their own approaches to caring for customers.