Shipping costs on all backordered items are on us. Orders will be shipped UPS ground unless premier shipping is specified which will be sent UPS 2nd day air. We can also send orders via FedEx, DHL and UPS upon request. Large orders such as big screen TV's will be shipped via truck line.
All returns require a return authorization number.
Returns are accepted only if received back at Index Home Systems within 30 days of original ship date. No returns or exchanges will be accepted after 30 days. No returns will be accepted if items are not in perfect resalable condition. Merchandise returned for exchange or credit towards a future order will not be charged a restocking fee. Returns that do not meet the qualifications above will be sent back to the customer at the customer's expense.