CIC is designed to help operators focus on important network events, offering a combination of alarm processing rules, filtering, customizable alarm viewing, and partitioning. CIC consists of the Netcool technology from Micromuse at its core plus Cisco enhancements. Layer 3 events are received through the Syslog mediator.
Automation helps reduce the amount of manual effort required to resolve problems.
This can then trigger user-defined actions such as execution of autodiagnostic scripts. CIC is capable of consolidating, deduplicating, partitioning, and correlating information and presents the core fault data in a way that is easy to interpret. Cross correlation between provisioning and fault databases. In some networks, provincial or regional NOCs require a partial view of the network as a local network segment to facilitate local problem detection and resolution. Regional NOCs may also require a localized topological view of the local network portion.