Test your phone voice on an extension phone to see if it's pleasant and understandable. Ask for the customer's name early in the conversation. If it's not someone you know, write their name down for quick reference. People appreciate your interest and consideration, and it makes them feel like they are appreciated. Treat every caller like a best customer, even if you have never met the person.
Callers start forming impressions from the time the conversation begins.
Make the first few moments comfortable and informative for the caller to start making a favorable impression. When you talk to a customer or potential customer remember the best customer service involves selling, says Michael Brodner, in Telephone Techniques. If you believe in your Angus herd, and the benefits it can offer another cattle producer, then it's appropriate to let callers know how you can serve their needs. Never act rushed, even if you are. Make the caller feel like he or she has your full attention.