Computer turns on but gets stuck at the screen where it counts the memory. For one, someone may have gone into the system setup and changed your hard drive settings preventing the computer from finding your hard drive. In this case, get in contact with us. If this still doesn't work, some other device may be preventing it from getting past that screen. Please contact us for assistance.
Computer gets no power whatsoever.
Check to see if your power cable has come loose from the back of the computer. If not, double check to see if someone has turned off the master switch also located behind the computer. Also, some people forget to check their surge strips to see if something has triggered its safety. If so, you'll need to reset it. Or some surge strips also have master switches that turn the whole strip off or on.