Promptness is the key to effectively filing a damage claim. Keep the carton and all packing material until the inspection has been made. Keep damaged merchandise until the carrier notifies Receiving whether salvage will be picked up or not. Receiving will file all freight claims for damage or loss. The carrier will advise Receiving of the disposition of the claim and whether the salvage will be picked up.
Carriers have eleven months to either pay or deny the claim.
If it is paid, the check will be sent to Receiving, who will deposit it in the Equipment Exchange account or the department's revolving account.