In light of the vision of the Statewide Plan, describe two activities initiated by your library within the last three years that have had significant impact on your customers. The majority of responses described activities related to improvements in technology and the provision of electronic resources. Mentioned less frequently was expansion of services and programs to include services specifically targeted to unserved or underserved population groups, and programs for teaching skills related to computer use, Internet use, and information competency. Other activities mentioned were resource sharing, cooperative activities for database purchases, receipt of new or additional funding related to budgets, bonds, and grants, and changes in library operations that resulted in longer hours and better access to materials. Respondents indicated areas within all parts of the vision that have not yet been adequately addressed at individual libraries.
Additional funding is the most frequently mentioned resource needed to implement the vision.
Training in use of technology and electronic resources is also important in implementing the overall vision. Elements that have not been adequately addressed statewide include the opportunity to use library resources in the state regardless of where they as individuals live or work. Respondents also indicated that more needs to be done in the area of appreciation for the value of libraries, library employees, and supporters. We would like to bring more focus to a new statewide plan, so that it more clearly reflects the priorities of Washington libraries. Comments in response to this question tended to be general in nature.