Customer service sets the specification for logistics system design.
In our case, we mean something quite specific. We include in customer service all the service factors involved in doing business with your customers. If you surveyed your customers about how they rank the reasons they do business with you, you might be surprised to find customer service coming second only to product quality and usually more important than price. Customer service is very important factor in your customer s decision to do business with you. If you asked your customers to rank the customer service elements above, in order of importance to them, the results might also be interesting.