The doctor wants to see that patient and all of his family and friends for a lifetime. So the patient has to feel that you want him there, and it's not wrong to talk about money when we're up front and very clear about those issues. She urges the staff to be discrete about patient information and physicians to communicate fully with patients about treatments and to leave financial arrangements to staff. Often these issues are the catalysts of dissatisfaction and arguments about payment of bills. Most people who end up in the collection process did not set out to defraud the business, Cornwell says.
Accounts wind up in the collection, generally, for two reasons.
Two, there has been a change in circumstances, such as sudden unemployment. Only a small number of patients set out to receive services with no intention to pay. The patient has known he or she owed the money from the day of the first visit. So you begin to ask the questions about the insurance. We accept Master Card or Visa.