Some suggestions made by the workers were tested and found not to be feasible. However, most of the suggestions led to improvement as the workers have a large amount of knowledge about the operation. Applicability to other business Most business can organize staff into teams to work on problems. This style of working gives staff the opportunity to have more input into what happens, including the opportunity to point out problems in and provide solutions to processes and practices. Staff gain improved skills and greater job satisfaction.
Customers get better performance from the business.
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