Workers will detail any diversion from procedures in their shift notes. We tried to keep it flexible. This way, people wouldn't become mired in insignificant details. The process also has sharpened Miller's and many others' computer skills. They were nervous, but today they laugh about the experience.
Auditors ask fellow employees and managers about their responsibilities and functions.
I never thought much about being audited as part of the program. It was almost a revelation to be audited by these fellows. They knew what my duties were supposed to be, and they knew what my answers were supposed to be. They did a good job. It shows the involvement on so many different levels.