In her first address to CPSC employees as their new Chairman, Ms. Ann Brown noted that the agency mission was to protect the rights of American consumers, especially children. That Could with CPSC working hard and persistently in the uphill battle for consumer protection. CPSC has hung a picture of Ms. Brown's Little Engine in its art gallery. When employees exhibit outstanding customer service, their names and a description of the act or service are placed on a smoke puff that billows from the engine's smoke stack. Approaches to Rewarding Customer Service .
Agencies use a variety of approaches to reward customer service.
Some use performance awards based on ratings derived from customer service elements and standards. Other agencies have developed incentive plans that focus on customer service, such as the Tennessee Valley Authority's gainsharing program that provides payouts based in part on customer satisfaction measurements. Recognizing Employees for Customer Service Efforts at the IRS . The Idea Bank illustrates that one way the IRS recognizes good customer service is by spotlighting and advertising customer praise. The IRS has many other methods of promoting good customer service.