The game is about the data. As for open systems, conceptually, yes. There's a lot going on. Call-center management is something financial services did well early on, introducing CTI technologies effectively, and other technologies for how we sell and service customers. The realization is there are insights to be gained in seeing what transactions say about the customer.
Companies can capture and track information in new ways with emerging capabilities.
Expect to see channel integration, and customers traveling across channels will feel better served than they are today. No self respecting geek should be caught without a multi-tool. The Leatherman is the mother of all multifunction supertools, and clipped to your belt, you'll be one unstoppable gadget guru. Custom Communications . All rights reserved.