It is a Sheraton hotel. Matt's paycheck, manager, and training are all from Sheraton, not from Disney. They deliver Disney service because they use Disney leadership techniques. So can you. The Sheraton Dolphin employees are not special in any way.
Chances are they are even lower paid than the staffs at the most financially challenged colleges.
But their managers have a vision that is shared and nurtured. Everyone knows the story the hotel is trying to tell, and management is passionate about keeping people on story and about developing and telling the best possible story. Every institution, indeed every person, has a compelling story to tell, a passion that once unlocked moves everything inexorably with it. If you are a mover or shaker at your institution, it is your responsibility to discover or develop the story and to unlock that passion. If you are lower on the organizational food chain, it is your job to convince the necessary key players to act.