A number of our managers recently attended a convention and heard a very fine motivational speaker talk about the importance of customers. Customers are not an interruption of our business.
Customers ARE our business.
The customer is always right. So, from now on we should all consider customer service to be our focus and a top priority. This year is now The Year Of The Customer . A number of you have asked about the possibility of some sort of customer service training. While actual training programs are cost prohibitive, we are considering the purchase of posters for use in our break rooms.