All rights reserved. Inbound calls via dedicated access lines and enhanced call management features provide robust capacity and flexibility. National toll free directory assistance listings are also provided at no additional charge. Convenience - If you are an SNET optional call plan customer, all charges will appear on your regular SNET telephone bill.
Calls contribute to optional outbound call plan monthly or annual minimums.
If your calling volumes do not qualify for dedicated access line service, see SNET 800 CustomLink Plus service for details. Used in conjunction with your customer database, customer information can be populated on your screen to eliminate routine questions and provide answers customized to the caller. 800 Call Routing allows you to send calls to different locations or departments at the same location. Calls can be routed based on time of day, day of week, day of year, area code of caller, local exchange of caller, and call percentage. 800 Call Redirect lets you terminate calls in a location other than where they were originally sent.