Customers have access to staff who have appropriate authority to interpret codes and make timely decisions. The process is predictable, consistent and timely. Conditions and regulations are enforced and there are clear and effective consequences for non-compliance. Performance standards are established and reviewed periodically. The process incorporates internal and external performance auditing.
Applicants submit complete and accurate applications.
There is a process to resolve conflicts. Conflicts are resolved at the earliest appropriate level in the process. There are clear lines of accountability within the City for the process and decisions. Customers and staff do what they say they will do or communicate what has been changed. Stakeholders have joint ownership of the process and every staff member acts as an owner of the process.