This approach should allow for maximum flexibility at the local institution to adjust to individual institution size, diversity and organizational structure. This, in turn, should lead to more effective utilization of both institution and ITEC resources. It is also expected that when a problem occurs, the local support group for that product would make sure no one in the group knows the answer. As a member institution of ITEC, you have an obligation to have appropriately trained institution staff. Entire system is not operational.
All systems are operational and no known problem exists.
However, we request assistance in how to do something, where to look for additional information or, is an approach to a problem solution viable. An institution may request escalation of a previously submitted request for assistance. The first step towards resolution of such a request should be between the requesting party and ITEC individual handling the original request. If mutual agreement cannot be achieved, the requestor should contact his or her institution ITEC Advisory Committee representative. ITEC is not responsible for maintaining the appropriate engineering change level for your hardware.