Revise information in EEO orientation packet for new employees. Make good faith efforts in awarding 15 percent of financially assisted railroads total contract dollars to minority firms. Support and participate in the Department's Trade Fairs and Marketplace Seminars. Assist and educate small businesses when seeking business opportunities with the rail industry. Develop and implement a Telecommuting Program.
Complete training needs assessment for managers, executives, and employees within a year.
Provide Partnership Training to address issues that are of mutual benefit to the Union and Management. Locate diverse well-qualified candidates to consider for employment and utilize all appointing authorities and personnel programs to reach diverse candidates for hiring and advancement. Office of Administrative Services Distribute customer service surveys to a representative sampling of all customers, review and tabulate the results, revise or modify its policies, procedures, and programs, if necessary, and notify customers of any changes. Office of Information Technology and Productivity Improvement Provide customer satisfaction questionnaires to FRA customers to rate the quality of the service provided by our computer technicians and identify areas for improvement. Ensure the completion of actions associated with the Administrator's Performance Agreement with the Secretary of Transportation and obtain feedback of processes by the use of the new electronic tracking system and conduct frequent meetings with customers and stakeholders.