The employee uses judgment in selecting, applying, and adapting general guidelines to specific problems, considering situational similarities and differences. She refers any significant problems or deviations to the supervisor or a higher-graded employee. Works also consists of standard explanations of personnel programs or policies. The employee applies rules and procedures to perform a range of personnel support activities and respond to inquiries. The work assures that personnel actions are processed properly and on a timely basis, affecting the accuracy and reliability of further personnel processes.
Contacts are primarily to give, receive, and clarify information.
They involve answering basic questions, providing standard instructions, and ensuring that all documentation is in order. Work is primarily sedentary, involving no special physical demands.