Social service aides usually help social workers or psychologists. The amount of responsibility and supervision they have varies by job. The main role of all these workers is to get benefits and services for clients. They often serve as the contact person between the agency and the clients. They explain available services and fill out forms.
Aides assess the needs of clients.
Then they determine clients' eligibility for services. Finally, they give information about how to get the services. Not all human services aides do paperwork or counseling. Others transport clients to appointments. Some aides visit clients to make sure they are receiving their aid.