One member questioned whether supply could be considered separate from safety. Another member suggested that much of the concern relates to non-payment, however, some other members did not agree with this latter conclusion. Through legislation, PSC could impose responsibility for safety on suppliers. Consumer Education Consumers require education in order to successfully participate in a competitive environment. The group identified a number of areas concerning competitive gas markets where consumers would benefit from education.
Consumers presently receive education from a few sources, however, much is provided by utilities.
Alternative approaches to providing consumers with education they need about competition were identified by the group. Could be another role for existing local agencies Consumer education could be integrated into Energy Advisory Service concept discussed in connection with ensuring affordable gas service. Customer Information LDCs possess information of various types concerning their customers. With the introduction of competition, other entities desire access to this information. What fuel is used for heating Some marketing information Payment arrangement information Data on premise.