Occasionally, problems do happen. Flights get overbooked, rescheduled, and cancelled. Though airlines cannot be held responsible for Acts of God, they should be held accountable for their own mistakes. If you feel that you should be compensated for an airline s error, insist that they make it right while you are standing in front of them. Ask for names, talk to supervisors, and write it down.
Accountability can be the key word for getting results.
If you feel you are being mistreated, make note of the airline staff s name. If they seem unable to give you the information you need, ask to talk to their supervisor. And make sure you keep close track of all of the information you are given. Knowing that they will be held accountable for the information they are giving you might change the responses from airline staff. If in doubt, ask.