All status and follow-up must be obtained by contacting the vendor directly. When completing the PO, much of the required information will be pre-filled, however, close attention should be paid to the accuracy of the information. If the order is not mailable, change your ship-to address to reflect a U.S. consolidation point. Your in-country freight address can also be provided as a note on your purchase order. For your records and follow up, you may request a fax back of the purchase order.
All accounts contain a mail to address, a ship to address, and a bill to address.
The process that does not currently work smoothly is when you change your ship-to address. This should be avoided. All status and follow up must be obtained by contacting the vendor directly. The vendor will invoice your agency directly . Your AAC account will not be billed.