Links to articles, papers, and mailing lists on Web-related human factors issues. A great resource. Alert Box . Jakob Nielsen's very popular and insightful Alert Box articles. The May 1996 column, Top Ten Mistakes of Web Design , is referenced elsewhere frequently.
Disabilities present additional tips to improve usability.
Top Ten Mistakes of Web Management , the June 1997 column, is a must read before embarking on a WBT project. Read Jakob's column regularly. I highly recommend searching these papers and reports. They are a gold mine of information that could improve the effectiveness of your WBT project. Treat Me Like an Object .