In this web site we share some of our thinking and experience. Or you may in an organisation that values the continuing development of skills and intellectual capital, and encourages people to enhance their own personal abilities, and build high-value skills more rapidly. In either case, better ways of learning and sharing knowledge are becoming essential. If well designed they help us perform well, if badly designed they obstruct us. Better interaction design can help achieve that for new systems and processes, and improve what's already there.
Customers now have higher expectations and wider choice than ever before.
If you are expecting people to serve themselves, they need systems and processes they can understand and find satisfying to use. That means giving people the right support for performance , at time they need it. The question is how to do the right things better. Last modified 04 Jan 2001. Design Ltd. All rights reserved .