This is existing information, which can be analysed to facilitate better decision-making. One, in times of employee attrition, companies are not left the poorer for 'intellectual capital'. Two, such knowledge is better disseminated than earlier. Right down to the frontline staff. There are two aspects to the implementation of a KM programme.
Companies face a strong cultural barrier here.
Organisational culture was the biggest obstacle to creating a knowledge-based organisation. This is the big one, employees have a lot of data, but they might not be too keen on sharing that knowledge. To get this information, companies are trying a range of responses. For instance, codification might be incentivised. The cultural barriers might be overcome through such measures.