Survey course in human resources management. Includes recruitment, selection, equal employment opportunity, performance appraisal, training, compensation, safety, and union-management relations. Training and development of human resources, including training needs assessment, training approaches and techniques, and evaluation of training effectiveness. Overview of labor-management relations, including the nature of unions and the labor movement. Managing conflict resolution processes in unionized and nonunionized organizations.
Communication models with emphasis on application to management problems.
Management communication systems and techniques in organizations. Management of physical and human resources. Management information systems in operations. Applications in various organizations. Quality management and competitiveness are studied in manufacturing, services, and the public sector with an international perspective.