Computers adjust contrast and brightness settings during scanning to maximize legibility. The images also undergo a rigorous quality control process whereby a skilled staff views each image, adjusts settings if necessary, and either approves the image or schedules it to be scanned again. If this is the case, please communicate with our customer support representatives and our electronic production staff will examine the image in question for possible re-scanning. Please have ready the URL of the image page in question. Please feel free to give us your feedback about our Images Online projects.
Ancestry offers two ways to interact with our customer support representatives.