Answer all incoming calls on the first ring. Using a simple menu, route callers to the appropriate telephone number or recorded information without any personal assistance. Recorded information can be updated at any time from any telephone, and is password protected.
Callers can hold for a specific extension if it rings busy.
The A utomated A ttendant will announce the caller's position in queue and offer the options to stay in queue, leave a message, or hang up and try again later.