Control is the process through which standards for performance of people and processes are set, communicated, and applied. Effective control systems use mechanisms to monitor activities and take corrective action, if necessary. The supervisor observes what happens and compares that with what was supposed to happen. He or she must correct below-standard conditions and bring results up to expectations. Effective control systems allow supervisors to know how well implementation is going.
Control facilitates delegating activities to employees.
Since supervisors are ultimately held accountable for their employees' performance, timely feedback on employee activity is necessary. The control process is a continuous flow between measuring, comparing and action. Establish Performance Standards. Standards are created when objectives are set during the planning process. A standard is any guideline established as the basis for measurement.