How to identify and match sensory modes. Some specific cultural notes for negotiation and other interactions. As time allows, facilitation skills will also be taught. Specific professional skills. Before the break in plain text, after the break in italics.
All classes begin with a question and answer period.
Students are encouraged to read the assigned chapters before class and to write down questions they would like answered. Items in bold italics are essentials that are to be learned in the class. Most classes will include additional drill sheets being handed out to expand upon the materials in the text book. It is intended to increase your effectiveness and to teach you skills that every true dispute resolution professional should know. Setting up a conflict journal.