If the product is returned to RCAI with the accessory kit on, the product will be returned to the customer unprocessed. RCAI will not remove the used accessory kit. The defective part is to be returned for examination. If the customer will not or can not wait for product to be returned and evaluated they will be billed for a complete brand new product. When the defective item is returned and if it is an RCAI warranty issue we will credit the invoice for the amount of the orthosis that was shipped less the value of the accessory kit.
Buyer is responsible for all freight charges including from original order.
We pay only no charge ground freight to return the part if it was not reordered when defective was called in. CALL TAGS Call tags are only issued if RCAI made an error on shipping a product.