We carefully considered the comments we received before deciding what changes to make. This booklet explains these changes. How your information in the directory is used is protected by data protection rules. We have worked together with the Data Protection Registrar to produce this booklet. This guide explains your rights as a residential customer .
Different rules apply to businesses .
For more details about our proposals click here for our statement Provision of Directory Information Services and Products . To give you more rights New rules have been introduced across Europe to improve the quality of your phone service. New rules will protect your right to privacy even further by controlling what can be done with your information. At the moment there is very little choice of directory services and products. This will change.