The Internet is not the product of a corporation. The World Wide Web is not the product of a corporation. These great enabling technologies were created by co-operative innovation. Empowerment stems from open free technology. Proprietary technology can create innovations but they come with a terrible price.
Customers are unable to combine innovations from competing companies.
They also pay higher prices due to the lack of commoditisation. Try using a Wordperfect spell checker in Microsoft Word. Craig also talks about standards. Standards are something Microsoft talks about a lot. As people who have attempted to work with Microsoft 'standards' can tell you they are selective at best.