MOREnet negotiates the connections with telecommunication vendors and provides the service to customers. This connection is referred to as Internet Channel or I-Channel service. An edge device must provide the link between the telecommunication circuit and the customer's network. MOREnet provides multiple edge device options, and these options are available to customers according to contracted services.
Customers are responsible for determining the options and appropriate interfaces for their networks.
MOREnet responsibilities end at the demarcation indicated in the title of each option. Regardless of service selections, customers are responsible for the physical security, environmental control, and electrical power provided to MOREnet circuits and devices at their sites. MOREnet prefers the SPOC to be a phone number to an alphanumeric pager carried by a technician responsible for I-Channel services. MOREnet will only call the SPOC if troubleshooting assistance is required during the customer's hours of operation. These contacts are eligible to call MOREnet for SLA support after they use applicable troubleshooting documents to eliminate local hardware and infrastructure problems.