This seminar focuses on the human dynamics of interactions between health care workers, clients, administrators and the public. Readings and exercises examine nonverbal communication, constructive responses, dealing with anger, and conflict resolution. A seminar highlight is the development of a model for effective relationships. HCA312 Management and Supervision Management functions, as planning, decision-making, organizing, staffing, communicating, motivating, leading and controlling are discussed and evaluated. Emphasis is placed upon analyzing and understanding management issues in the health care field.
Case studies are a major part of the seminar.
An introduction to the literature regarding the management, administration, organization and historical development of the U.S. health care system, familiarizing the student with the structure, institutions, and various public and private ownerships which make up the system. Research Methods Scientific research methodology and its evaluation are the emphasis of this seminar. Formulating hypotheses, gathering data, and statistical analysis enable the students to become competent in doing testing research in the ISP and workplace. HCA415 Health Care Law and Regulation Emphasis on the regulatory framework of federal, state, and local governing entities which guide and monitor the health care industry. Responsibilities of regulatory agencies are identified, defined and discussed.