Tips Merchants' Customer Services Customer service means many things to Merchants Insurance Group . For our agency partners, it means making it easier for them to do business with us. TMs have the authority to quote, underwrite, and accept business in an agent's office. They are supported by insurance professionals in each regional office who make up the rest of the Business Assistance Team.
Automation Making it easier to do business with Merchants also involves technology.
In addition to rating software for many of our products, Merchants offers electronic communication to our agents in the form of download, e-mail and interface programs. Merchants also has invested in a multi-year automation project. In the future, MOST will allow agents to process business electronically from their office. Customer service also means making financial transactions easier for our agents. That's why Merchants offers direct bill payment plans, which allow agents to spend more time selling and less time issuing invoices.