A complete technical specification sits behind the individual product lines and manufacturers' brochure information is included. The order manager can be fed from the catalogue, by hitting the order button, or it can be used as a standalone tool. The facility also allows users to generate requisitions, such as price quotes. It can be used with internal helpdesk systems which promise delivery dates. An end-user would ring up the helpdesk which can utilise the order manager.
Customers can track any order placed and see exactly where it is in the supply process.
They can check whether the order is in the configuration area, or in the warehouse or been dispatched. If it has been sent out the despatch date and invoice number can be traced. That kind of information is completely dynamic. ICL MC has to meet the different requirements of those purchasing for their own use and the needs of distribution and channel partners who buy products to sell on. Everything sits on one site and we create different views of products.