The response from the users has been very positive. The flexibility of the menus and configurability of profiles is especially well received. The forms have been evaluated as more consistent and easy to use. It is still being incrementally improved. User feedback and iterative design practice continue to be emphasized.
Additional reports remain to be developed.
This is the single biggest need for the system. Most of the users were remote, and access was only by phone or site visit. Despite these challenges, it is clear that by applying even some of the recommended design and development techniques, an effective user interface can be produced. Some of the key techniques contributing to the successful development were centering on the users' tasks, developing jointly with users in JAD sessions, and iterative development. The necessity to quickly release the upgrade has enforced the reliance on quick turnaround and an iterative design methodology.