Or, you can change your return date with any partner office in Europe. Any cancellations must be made in writing and advised to Council Travel Group Services . Please include a letter explaining the group that you were travelling with, a phone number where we can reach you, and an address where the refund can be sent. If you lose your tickets, you must contact Council Travel Group Services immediately . You will be advised on the procedures while overseas for replacement tickets.
All charges incurred due to a lost or stolen ticket are the responsibility of the passenger.
You will receive your tickets between 2 and 3 weeks prior to your departure. Please make sure the address that you put on the reservation form is the address that you will be during this time. There will be a signature required for delivery. These tickets are NOT e-tickets. You will have a paper ticket.