He stated that in his opinion the worst possible damage to a consumer would be an allergic reaction to a fabric or a cologne. All merchandise is sold with the express warranty of the manufacturer Plus the company's personal guarantee of satisfaction. Cash refunds or credits are given on all merchandise returned for defects. Poorly fitting merchandise may be returned for refund or exchange providing the manufacturer's tags are still intact and there is proof of purchase. In the past year, though, there has been an increase in the number Of returns for defective merchandise, due to the general decline in workmanship of goods.
All defective merchandise is returned to the manufacturer for credit against future orders.
The company strives to keep the friendship and goodwill of the customer, sometimes even to the point of making adjustments where the customer was obviously at fault. The cost of these adjustments are made at the expense of the company. The stores accept no consignment shipments from furriers, jewelers, or clothing designers. All merchandise offered for sale is the property of the company. The stores will not accept delivery on merchandise until it has been inspected in the presence of the common carrier that is responsible for shipping.