Advanced training focuses on the Administrative features of the database.
Choose to participate in Basic, Administrative or both. Managed properly, change becomes an opportunity for people to contribute, learn, and grow. In this interactive session, participants will discuss how to build support for change. In this innovative, interactive and practical workshop you will learn the 8 basic reference skills that will dramatically improve the way in which you handle reference questions. This workshop is presented by Sue Kheel and Peter Bromberg, both Reference Department Managers and experienced presenters.