Recipe to a Damage Billing Process By Chris Knoth I received this recipe from a seasoned housing operations professional who was tired of the same old meat and potatoes approach to damage billing. I have placed the ingredients in order of priority to achieving a well-balanced damage billing process. Serve this to you students and staff as a main course to evaluating or reinvigorating your student damage billing process. Defining and documenting your process is the main ingredient to a smooth and efficient damage billing process. First cup - Mix very well and pour it throughout student community.
Communication is critical to responding to acts of community vandalism in a proactive manner.
You might also consider including damage billing information in hall newsletter or hall closing information. Maintaining a damage billing log in a central location or office is also helpful for students and staff that have questions. Second cup - Mix well with housekeeping and service staff. Communicating damages with housekeepers and facilities staff can be very helpful in identifying problem areas as they occur. Conducting regular building tours with facilities staff can be helpful in distinguishing vandalized items from items that are damaged due to wear and tear.