In the Microsoft Windows and Internet world that most of us now live in, the opportunities for increased productivity are growing by leaps and bounds. Many of these opportunities require either technical assistance or advanced training to fully realize. To respond to this explosion of possibilities, Jaguar has been aggressively upgrading support services, expanding our consulting role and investing in Internet technology. The fruits of these labors are now so abundant that we believe that it is a good time to outline the highlights.
Any question regarding system operation is fair game.
There are no limits on how many questions may be asked. Because all Jaguar clients use the same version of the software, Jaguar is able to conduct weekly staff training classes on Monday mornings to constantly update and refresh our staff's knowledge of the system. Our goal is to have our technical and consulting resources sufficiently trained that all but the most in depth questions can be answered by the first person available. The challenging questions that require Jaguar staff to research the answer, either by logging onto your system remotely or through experimentation at the office fall into this category. Each client is assigned a primary account representative whose responsibility is to maintain maximum familiarity with the client's system status, style of use and long term goals.