Whether or not we are consciously aware of it, we all know when trust is present or absent in the workplace. If getting ahead or merely getting the job done requires constant back watching, we know trust doesn't exist. Arky Ciancutti, a medical doctor, and Thomas Steding, a Ph.D. in computer science, think it's crucial. It can retain the best people, inspire customer loyalty, reach out successfully to new markets, and provide more innovative products and services. Ciancutti and Steding say the two best tools for building trust in an organization are closure and commitment.
Closure means that every interaction ends with a promise that includes time.
In other words, who will do what, and by when. It's an unconditional promise of the heart that you intend to do what you say you will do. It shouldn't be taken lightly, the authors say, and you should erase doubts before making a commitment. Ciancutti and Steding say most of us make commitments too quickly because we don't want to appear negative. Solve problems through direct communication with your peers, your manager and your manager's manager.