Work with College and OIS staff to recommend changes in business processes and systems resulting in improved efficiency and effectiveness of those systems. Work with OIS staff on projects which cross multiple platforms or are broad enough in scope to involve the expertise of several OIS staff members. Work with vendors to determine appropriate solutions. Contribute to OIS analysis, design projects and take on significan project responsibility. Develop, document and complete plans for projects that are large in scope, technically complicated, or projects that have a significant impact in time or effort on users.
Determine user needs through knowledge of data, tables and applications.
Collaborate with other staff as needed to achieve College's mission and goals. Perform routine tasks and network support associated with maintaining College servers, monitoring performance on the network. Respond to a wide range of user questions and resolve server and network problems. Plan and implement patches, upgrades, fixes to network, operating systems and applications to enhance efficiency with the least amount of impact on the organization and users. Performs miscellaneous technology-related administrative tasks to advance the business of OIS and the College.