Surround yourself with positive people. Negativity breeds more negativity. When you are around others who have a positive attitude it will be easier for you to remain upbeat and focused. Be pro-active Look for positive solutions to challenging situations. Don't wait to take action.
Customers are anxious to resolve issues.
When the resolution stage is delayed, it generates more frustration and anger. Your genuine concern and upbeat willingness to take immediate action will be remembered longer then the negative feelings. People want to work with, buy from and be around positive people. You have the power to create a positive thought process and focus on what is right with your environment rather then what is wrong. The choice, much like your attitude, is yours.