Assertiveness and equality in your life and relationships . Donna lacks the nerve to hang up on obnoxious telemarketers. Mitch has trouble expressing warm, caring feelings. There's a better way, according to the authors who are distinguished experts in the field of assertiveness training. They advocate respectful self-expression as a tool for promoting equality in human relationships.
Assertiveness is, first and foremost, a matter of personal choice.
If you know how to act assertively, you are free to choose whether or not you will. They use the same words we do - with totally different meanings. Frank thought Frances should do things his way. Frances thought Frank should behave better towards her. Both believed reality should conform to their desires.