The support policy is firm, given the small size of our staff, and the large number of students that need support. This has been quite successful over the last 2 years that we have been providing connectivity to the network. If you are having a problem with your hardware, operating systems, or software applications, contact your vendor or manufacturer for technical support. If you are having a problem connecting to the CLS network via Ethernet or to AcIS via modem, you can make an appointment with a Notebook Specialist. We highly recommend 3-year service contracts.
All computers end up with problems.
If you encounter one after your warranty expires, you'll likely spend as much fixing it as you would have on extending the warranty in the first place. You might spend more. Corel WordPerfect is CLS's official word processor, though Microsoft Word is also available on the lab PC's and many students, faculty, and staff use it and share files written with it. For this reason, both WordPerfect 9 and Word 2000 are essential, although WordPerfect 8 and Word 97 are fully compatible and will do fine if you already own them. Note that even though both applications claim to read each other's files, the conversion process can easily become a nightmare, particularly if your document uses footnotes.