The CPUC has ordered the UDCs to make nonconfidential customer information available to the ESPs in order to facilitate their entry into the deregulated market. Customer names have been stripped from this data base, and the data is compiled into groups of no fewer than 15 customers, according to their Postal ZIP code. Consumer Affairs Branch at the address provided above. You may obtain more information about how to submit complaints by listening to a variety of recorded messages. The CPUC requires complaints to be submitted in writing.
Assistance is provided in English, Spanish and several Asian languages.
The Center is staffed from 8 a.m. to 8 p.m. Monday-Saturday. You can learn, for example, if an ESP is registered in California. It also includes a list of registered ESPs.