A complaint can be filed in writing or by phone. A written complaint can be in the form of a letter, or the board can provide an official form that the person making the complaint can fill out. All complaints are referred initially to the Executive Director for the board, who will then turn over the information to the Investigator. A complaint questionnaire can be provided for your convenience. The board will also keep you informed periodically regarding the status of the case.
Complaints can take several months to investigate, depending upon the complexity of the allegations.
A Complaint Committee, consisting of two board members, meets quarterly to review the Investigator's findings. The board is authorized to take action on licensure issues only. Occasionally, a complaint is filed that deals with issues that are not within the board's legal authority to investigate. If this occurs, the complaint will be referred to the appropriate agency for investigation. After receiving a complaint, the Executive Director refers the complaint to the Investigator, who then interviews all potential witnesses, including the person who filed the complaint, and the licensee.