Complainants allege misleading and high-pressure sales tactics and being misled by the company's advertising and telemarketing.
Complainants also allege difficulty in making reservations and canceling contracts.
According to information provided by the company, Timber Creek Resort is owned by Silverleaf Resorts, Inc., a publicly held timeshare company which owns or manages 22 locations in 12 states. According to the BBB in Dallas, Tex., Silverleaf Resorts, Inc. sends letters offering one of several free awards to customers who agree to attend a sales presentation on vacation property. The Dallas BBB reports that complaints filed with the Dallas BBB have alleged misleading or high-pressure selling tactics or dissatisfaction with the prizes, and complaints from timeshare owners primarily allege difficulties canceling contracts, making reservations for specific dates, or dissatisfaction with resort services. That BBB further states that if you have received a reward letter from this company, it does not mean you won a contest. Also, that BBB states, you will receive a free gift if you attend the sales presentation, but the chances that you will receive a major prize such as a car or cash are very slim.