Calculate the contribution of QCS to the bottom line. Know that QCS does not end with the sale. The history of the financial industry as it relates to the current competitive environment. Strategies and techniques with customer problems and problem customers. Customer service and the rest of the organization.
Action plans to put to use newly learned strategies within job descriptions and organizations.
To acquaint the student with the basic concepts which underlie modern real estate appraisal and appraisal techniques. Emphasis will be placed on market value and judicial concepts affecting value. Know how to recognize and use the three approaches to valuation. Apply valuation techniques to special purpose properties. The role of appraisal.