Great tips from someone who has obviously been there. Also see his Tricks of the Trade and Troubleshooting 101 articles. To imply that there's something wrong with his process is to insult him. Keith Ellis writes this concise, common sense article on using affirmations to cause positive personal change. Unlike the other Troubleshooting Tools, The Attitude requires faith in one's abilities, while one's abilities require The Attitude.
Affirmations helps break that logjam.
It's a must-read for every Troubleshooter.