Of course, you will also have the option to cancel your order. Customized Items take a while longer to complete. We will do everything we can to ship your product within 2 weeks, but sometimes this just isn't possible. If your delivery will be longer than 2 weeks, we will notify you, and of course offer you the option to cancel your order. Once production has begun on custom items, cancellation is not allowed, and the items are not returnable.
Customized items are non-returnable unless damaged or defective.
We are committed to preserving your privacy and security while you shop online. We do not give or sell your private information to any other company. Jenni Bick Bookbinding uses the information you provide to fulfill your orders and to help improve our service to you. We will use your e-mail address to contact you regarding your purchase. On occasion, we will call regarding your order.