The role of the Telecoms Specialist is to be a focal point for all Telecoms related issues within the Customer Support Department. The ideal candidate will have a proven track record of working with telecoms on mission critical systems. The role is wide-ranging and although it will be office based in Bristol, duties will include overseas travel to customer sites at short notice, and working with customers at their premises. This aspect of the role will involve the integration of Value Added Telecommunications products into a live mobile environment to critical time-scales. Candidates must be able to demonstrate sound problem solving skills, flexibility and the ability to positively influence customers both internal and external.
Customer facing experience is highly desirable.
2.Perform remote fault diagnosis. 3.Liaise with the INBU and Third Party Suppliers to resolve complex telecoms-related problems. 4.Perform onsite integration testing of new products. 6.Organise and develop internal telecoms training for group members. 7.Operate the company s trouble tracking and escalation system to ensure that target service levels are met.