The company has plans to expand further with the establishment of a gift service. The service will allow clients to send gifts to friends and family who live in cities with Kozmo locations. The company makes deliveries seven days a week from 8 a.m. to 1 a.m. Deliveries are typically made by bike or foot. If the order is large enough, however, Kozmo will load up a van for more efficient service.
Delivery is included in the price of each item.
Generally, Kozmo couriers are very pleased with their jobs, although they are sometimes subject to abuse by rude New Yorkers. I recently went along on a delivery with two of Kozmo s finest. As we were on our way to deliver a package to a customer, we were interrogated by a hostile apartment building resident. The couriers gritted their teeth and grinned. Just making a delivery.