Customer Support for Technical Products and Services training, customer support seminar, customer support classes Customer Support for Technical Products and Services Customer Support Excellence in customer support requires a thorough understanding of the support business from its goals through delivery processes. However, few firms have addressed this area strategically and systematically to sustain the return on their efforts. Companies can improve their competitive position by taking this approach.
Customer support is now the new frontier for differentiation and profitability.
This two-day executive program provides attendees with the key concepts and tools to improve support quality, responsiveness, reduce costs, and increase profitability. Summarizing the course Special Feature Participants are invited to attend a dinner the first evening of the program, which provides an opportunity to share information and ideas with the instructor and other participants.