B636s Blanchard, Kenneth H. and others. The One Minute Manager Builds High Performing Teams . New York, Morrow, 1990. San Francisco, Jossey-Bass, 1991. Interpersonal and Group Dynamics, pp 132-151.
Book call no.
Englewood Cliffs, NJ, Prentice Hall, 1992. A Practical Guide to Operating as a Self-Managed Work Team . Irvine, CA, Richard Chang Associates, 1994. C456s Denton, D. Keith. Beyond Total Customer Satisfaction .