No returns, of any type, will be accepted without an RMA number. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number. You are responsible for shipping costs of all returns. Laser printers, inkjet printers, software, fax machines, special order items, and Bare Bones Kits may only be returned for replacement and not for any refund. Opened Retail Box products can not be returned for refund.
All refunds exclude shipping and handling charges.
Please allow 4-6 weeks for refunds to be processed and credited to your account. In order to receive a refund, your purchase must be returned with shipping pre-paid. Any discrepancies could result in a delay or partial forfeiture of your refund. All returns must include a copy of the original invoice. The RMA number must be visible on the outside of the shipping package.