Illustrates how peer group recognition can be developed through criticising in private and in an impersonal manner, and giving positive feedback. Also discusses self actualisation through performing new tasks, promotion opportunities, and job enrichment and rotation. Highlights the importance of attitude control, appearing happy, the effect of emotions on the body, believing in one's self, and finally accepting responsibility for one's life and actions. Each of the key topics dealt with in equal time. A guide to more effective interactions with others through assertive, rather than aggressive or passive behaviour.
Assertive behaviour is defined then contrasted with aggressive and passive behaviour.
Explanation is then provided for how to be assertive and how this can help in particular situations, particularly when dealing with conflict. Some time is spent initially explaining the importance of first impressions, in particular how in most job interviews the decision to hire or not hire is made in the first few minutes. The program then moves on to techniques for improving your first impressions, including being positive, helpful, professional, cheery and organised.