Although some cases can take longer to resolve than others, many requests for assistance can be resolved with a letter or phone call from my office. My staff members work with all federal agencies. Under the Privacy Act of 1974, I can initiate a federal agency inquiry on behalf of constituents only with their express written authorization. My staff can send the necessary form to you, or you can send a letter to my office explaining your problem and giving me permission to make inquiries and receive information on your behalf. Copies of previous correspondence with an agency can also provide helpful background for my staff.
Agencies can take three to four weeks or even longer to respond.
A member of my staff will contact you as soon as we receive a response. As one of two U.S. Senators for Oregon, I represent the entire state. In addition, you have a U.S. Representative who specifically represents your individual Congressional district. When you contact me, it is important to let me know if you have already contacted another of your federal legislators. The chances of success do not necessarily increase if more than one federal legislator gets involved.