It may, however, not be fully charged. The usual battery life is 2-3 years. There are, however, a couple of things that we see regarding service and repairs. They are broken clips and broken crystals. Specifically, crystals sometimes break as the result of a drop or a direct hit.
Clips sometimes break as well.
We suggest that you not try to force the clip onto a belt or waistband that is too thick. Also avoid trying to move it along a belt. Remove it and place it where you want it. The clips are not hinged, so be careful not too pull them away from the body of the step counter pedometer. We've also had people get their step counter caught on a car door as they are shutting it.