Using examples from value-added agriculture, diversified agriculture, or related goods and services, have students role play various scenes that compare varying degrees of customer service. From these situations, have students brainstorm and develop a description of good customer service as well as the ways in which good customer service can be achieved. Consider a variety of methods including verbal and non-verbal communication. Ask students to reflect on the need for customer service. 8.2 To compare the concept of customer service from a variety of perspectives.
Customer service is important at each stage of the production network.
Develop some guidelines for providing customer service. Learning Objectives Notes 8.3 To consider ways to achieve good customer service. Have students consider examples that businesses and organizations use to provide good customer service. Some examples are obvious such as warranty work or return policies. Value-added agriculture, diversified agriculture, and related goods and services are often unique situations where the conventional methods of providing customer service may not apply.