How efficiently this is organized an used by both staff and customers is vital to the survival and success of your company. We will go a little more in-depth in order to see what can be achieved in this area. The WebProNews Team Effective Customer Service Effective customer service is all about delivering the answers customers are seeking. How information is stored, augmented and organized will determine how effective any organization's customer service efforts will be. The best knowledgebase technology allows the customer to guide the content, and structure of the knowledgebase, improve the level of service, and decrease the customer service representative's workload.
Customers are any organization's best assets.
The Internet is all about empowerment. An effective Internet knowledgebase empowers customers find the answers to their own questions via a company Web site. Increased customer satisfaction - customers get answers faster and without waiting in queues. Increased revenue - companies have found as individuals shop the Internet, the right information at the right time means more orders. This article is about the best practices in knowledge acquisition, management, and publishing.