Once the repairer has called out to your house and repaired the equipment, ILEC will cover all costs involved. For country repairs, we will try to contact a repairer in your area. If we cannot, it may be necessary to have the equipment freighted back to Adelaide for a short period to have it repaired by one of our specialised contractors. When equipment needs to be transported please ensure equipment is complete. Although ILEC can fix most problems with equipment, some responsibility does lie with the user.
Basic maintenance helps to keep the equipment in good working order.
This will ensure that surfacing, such as paint and upholstery, as well as mechanics of the equipment will last much longer. This is in accordance with the manufacturer's recommendations and it ensures the maximum life of your batteries. This is not only to keep the equipment in good condition, but also for your safety. CAN NOT DO ILEC will not repair equipment that has become inoperable due to negligence of the user. This basically means using the equipment for purposes other than what it was designed for.