Unlike a trial, arbitration proceedings are private. There's no need for your competitors or the general public to know your business. The rules of evidence are relaxed in an arbitration proceeding. This makes it easier to get to the heart of the matter. Courtroom trials often get bogged down in evidentiary arguments that obscure rather than clarify the facts.
Arbitration often avoids the bitter acrimony that can affect the parties in a lawsuit.
It's not unusual for parties to resume their normal business relationship after their dispute has been arbitrated. The balance is due when the job is completed. However, after the work is done, Smooth Shift isn't satisfied with the job. There are several large cracks in the concrete floor installed by Better Builders. On the advice of its architect, Smooth Shift delays making the final payment.