Administers the Child Support Acts 1991 and 1995. Employs over 8,000 permanent staff. Primary operations are undertaken at six CSA centres covering specific geographical areas.
Centres assess claims for maintenance, maintain caseload, enforce payment and enquiries.
Centres are supported by staff located in Local Service bases. These staff are responsible for dealing with information gathering work and face to face customer contact. This allocation will be adjusted once the funding implications of the Departmental reorganisation are known. The CSA will reduce its outstanding work to a prescribed level in all key business processes by 31 March 2001. The CSA will demonstrate improvement across the range of the Customer Service Standards.