The telus.net service offers a variety of access speeds and accounts. All services are subject to the availability of suitable equipment and facilities and consequently all services are not available at all locations. The telus.net service is subject to your equipment satisfying standards of transmission and supporting communications protocols required for access to the Internet through the existing telus.net service equipment and facilities. Reverse ADSL use on the access facility is not permitted. This means that you cannot have a higher upload than download speed.
Additional charges apply to all other services.
You must provide an adequate, standard household power outlet within 1.8 meters of the location that the telus.net provided high speed modem is to be installed. You must provide a suitable location for the installation of the telus.net high speed equipment within 1.8 meters of the your computer. The location must provide reasonable ventilation and protection from damage to, theft, or loss, of the telus.net equipment. If reinstallation of the telus.net high speed hardware or software is required at your location it will be provided to you for a charge no greater than the normal installation charge. All site visits will be assessed a minimum charge as it relates to moves, changes, rearrangements or re-installations of a high speed service unless otherwise specified.