Consumers have the right to a choice of health care providers that is sufficient to assure access to appropriate high-quality health care. Access to Emergency Services. Consumers have the right to access emergency health care services when and where the need arises. Health plans should provide payment when a consumer presents to an emergency department with acute symptoms of sufficient severity. Being a Partner in Health Care Decisions.
Consumers have a right to fully participate in all decisions related to their medical care.
Consumers who are unable to fully participate in treatment decisions have a right to be represented by parents, guardians, family members, or other conservators. Care Without Discrimination. Consumers have the right to considerate, respectful care from all members of the health care industry at all times and under all circumstances. Consumers must not be discriminated against in provision of health care services based on race, ethnicity, national origin, religion, sex, age, current or anticipated mental or physical disability, sexual orientation, genetic information, or source of payment. The Right to Privacy.