When customers call your business, they want information, not a busy signal. Not every call that comes through requires the personal attention of your agents. When customers want routine information, let the convenience of automation work for you. IVR systems allow your customers to access you at all times, so they can get the information they need when they need it. IVR systems allow people to communicate with computers through telephones, thereby opening up almost limitless opportunities for new and enhanced customer service.
Clients can place an emergency repair order or order new service be turned on.
Customers can subscribe or cancel subscriptions. These are just a few applications. Sprint makes these complex systems easy to use. We offer IVR systems from some of the industry's finest manufacturers, Nortel and InterVoice, and we work with you to custom design your system. Our expert service and technical teams deliver turnkey installation, and a training, maintenance and financing package that works for your business and your budget.