Transform Response takes a customer oriented view of the dialogue, keeps them informed of the progress of the interaction, and makes them feel in control. Transform Response is especially effective in supporting web forms and also supports any e-mail software your customer chooses to use. Responses are fast and personal because they can be automatically populated with personal data from incoming requests as well as your pre-existing customer database. Customer Service Representatives are more effective and more productive. They can do more for less.
Automation helps customer service representatives pack more into their day.
Yet you determine the appropriate level of automation that keeps the quality of responses high. All messages, coming and going, are kept together in conversations so none can fall through the cracks. Managers know what's going on. They can guarantee service levels. Managers stay in control.