Subscribers must use a touchtone telephone to interact with the service. Based on electronic voice mail boxes, VMS is a monthly service which requires no on-site equipment. VMS Special Applications include Automated Attendant, Bulletin Board, Voice Forms, FAX on Demand and Name Directory Mailboxes.
All mail boxes are password protected with access available only through use of the password.
The mail box subscriber determines and enters the password. Without the password, no one, not even OTM or the vendor, can access the mail box. However, OTM can have the password reset when the mail box user forgets the current password, the previous mail box user has left the agency, or an emergency situation arises and access to an employee's mailbox is crucial. Not all services are applicable or available in all instances. As Special Applications are designed using a building block approach, OTM assistance will be required to determine a complete list of required components and pricing.