I had multiple problems installing the drivers and their customer service was unable and unwilling to help. Stay away from this scanner. The scanner is a little slow to warm up. The software is good, but a little overkill for what I need. Image quality is excellent.
Customer service stinks.
I can't recommend Visioneer. Those models not on this list will not be supported under Windows 2000. There will be no new drivers written, and no upgrades done to make them compliant. It is unfortunate that Visioneer has excluded themselves from the large market that is adopting Windows 2000 Professional, and leaving those who upgraded their OS or purchased a new computer with Win2000 already installed without any scanner support. For Visioneer's sake, I hope that they will see the error in this decision before it turns into a public relations nightmare.