In addition, the local Bureau can draw upon additional information compiled by the national BBB network. It does not give legal advice. It cannot help to breach or assist in voiding contracts made without fraud or misrepresentation. It does not make collections of any kind, nor does it provide credit information. It does not act as a reference or give recommendations or endorsements.
Bureaus have millions of contacts with consumers annually.
Bureau statistics indicate that a majority of the complaints received are settled. Surveys show that Bureaus are the first choice of consumers in need of help. The first Bureaus began operation over 75 years ago. As they broadened their function to monitor other marketing practices and the performance of business, the Better Business Bureau System evolved. Bureaus exist because business believes that it is best able to correct abuses in the marketplace.