The charter consists of an existing process description, a list of stakeholders, a goal or desired outcomes, boundary conditions, sponsor, team members, and a facilitator. An existing process description explains what the process is and some concerns about how it is functioning. Stakeholders are groups of people impacted by this process. This includes the work units that perform the process and the customers that receive the product or service. The goal or desired outcome clarifies the purpose of the team.
Boundary conditions inform the team of any predefined limits.
Examples include a desired completion date, monetary, and personnel limits. It must be stated clearly to the team that they are developing a recommendation for sponsor approval. Sponsors are typically the managers or supervisors with the power to approve and implement the team's recommendations. Sponsors also provide the team the needed resources. Team members volunteer or are chosen because the process in review is part of their job.