The certificate is offered through the ASU College of Business. Tools discussed include regression analysis and survey techniques. Applications focus on service processes. QBA 421 Applied Quality Analysis II Applications of statistical tools employed in manufacturing and experimental research. Tools discussed include control charts and experimental design.
Applications focus on design and improvement of processes.
The remaining six semester hours are selected from course work related to quality analysis. MGT 463 Strategic Management MGT 468 Management Systems MGT 480 Team Management Skills MGT 494 Quality and HRM SCM 345 Traffic and Logistics Management SCM 432 Materials Management SCM 440 Productivity and Quality Mgmt.