Besides the decor, McDonald's has added several touches to create a more casual-dining feel. A hostess greets customers and leads them to their seats. Customers who don't want to sit can go directly to the front counter and order from the traditional menu. If customers choose to eat in, they can order McDonald's food or the new diner offerings. But the service is limited.
Customers place their own orders by picking up a red phone next to each table.
Servers bring out the food and bus the tables. The diner menu lists 122 items for breakfast, lunch and dinner. McDonald's has added a few menu twists, such as beef and cheddar melts and scrambled egg sandwiches. The diner menu shares only a few common ingredients, such as sausage patties and biscuits, with the traditional McDonald's menu, Ryan said. With the expanded menu, McDonald's wants to appeal to more families and aging Baby Boomers who are eating out more and have more disposable income.