Allows technical support representatives to easily transfer OnCall sessions to ensure that the most knowledgeable agent can be assigned to support each customer based on the nature of the customer's problem. Allows technical support representatives to log in actions in a session for security, training, and liability control purposes. Allows technical support representatives to view applications running on the customer's computer. Allows software updates or patches to be downloaded and installed onto the customer's system. Allows customers to move specific files from their systems instantly to the technical specialist's system for diagnosis.
All functionality is provided within a standard browser.
Updates are added automatically when new releases occur. WebEx provides Web-based communications services to corporations, business portals, communications service providers, Web application providers, and online marketplaces. All of its services are built on the WebEx interactive communications platform and are supported by WebEx's global network infrastructure, ensuring scalability, reliability and predictability. WebEx recently received its third key Web conferencing patent. These patents cover important aspects of the technology and process behind real-time Web meetings.