This means that residents don't always get proper food for their individual diets. Ask your guide about diet accuracy. More serious problems in this area are noted on the official state reports. Food presentations are not always appetizing. Look at the food.
Alternative requests take too long to arrive at the resident's room.
Meal service scheduled for specific times are frequently late. Ask about the meal service time schedule. Dining room tablecloths tend to be soiled or not wiped thoroughly between meals. This is an easy thing to pay attention to when you tour a dining room. Do not just look at the top surfaces, look for dirt down the sides and on chairs where people actually sit.