Results of the 1995 Customer Service Survey have been compiled and published.
Customers overwhelmingly choose to order products in the printed format.
In rating overall service, 40.3 percent of the respondents indicate that service has shown slight or significant improvement during the past year. Only 7.2 percent of respondents indicate that overall service has shown slight or significant decline during the past year. For value of products and services, price, and condition of order upon receipt, over 94 percent of customers rate SuDocs' performance as better than or equal to similar organizations. Customers are largely unaware of SuDocs' new services such as express order delivery service, Federal Bulletin Board, GPO Access on-line databases, GPO's Home Page on the Internet, the GPO Locator Service, and U.S. Fax Watch. Awareness ranges from a low of 13.2 percent for the GPO Locator up to 36.4 percent for express delivery service.