They advertise only in east and west coast states. Anyone wishing to book a Cross Country flight must do so by calling the 1-800 number in Los Angeles. Since 1985, four Soaring planes have experienced mechanical difficulties which resulted in airplane crashes. The California plant manufactures approximately sixty percent of the planes. The corporate headquarters and board of directors are located in Seattle.
Airlines wishing to purchase Soaring planes, place their orders with the Seattle headquarters.
The decision is then made in Seattle as to which of the two Soaring plants will actually build the plane. When the plane is completed, pilots from the respective airlines travel to the Soaring factory, and fly their plane back to their airlines. Soaring has built planes for five different airlines. Between these five airlines, Soaring's planes fly to all 50 states. Suit against Cross Country alleged its negligence in its maintenance of the plane, and in its purchase of the Soaring plane.