And what we're trying to do is use a more humane form of discipline based more on psychological principles such as reason and reinforcement. I think turning the clock back to a real or imagined world of heavy discipline is not the answer. What can we do in Corporate America to help our associates gain the skills and knowledge to handle this increase amount of stress and rage. There is a whole discipline called stress management, and it teaches how to handle stress. You can bring in a stress management specialist to help your employees.
Anger can be the appropriate response to some things.
That's why we have that emotion built into us. If someone's trying to run all over you, you might have to use some anger to get their attention. But be assertive, rather than aggressive. Make it clear that the behavior is unacceptable, but don't get aggressive. Say instead, I feel bad about what you've done.