The DCs should not request copies of documents normally filed in the claims folders. Current credit reports will be obtained from a contractor providing reports under a national GSA contract. Accounting entries are not required for debts referred for enforced collection. All VA components who refer debts to the DC will reconcile their records with the DC on a quarterly basis. As part of the reconciliation process, the DC will acknowledge receipt of the case, the dollar amount referred, and action they have taken on the case to include the reporting of any payments they have received.
Collections are to be timely credited to the proper accounts.
The DC must be notified promptly of the receipt of any collections or changes in an account. Medical care accounts receivable are maintained locally by medical centers. Medical centers are to advise the DCs that collections received by them must be deposited to the account of the medical center that referred the debt. The accounts receivable amount will be increased by the amount of the check if the payment was previously posted. See chapter 27 for instructions.