The steps in TQM implementation include identifying quality-related problems, involving all departments in the TQM training program and linking process design and product design. It is supposed to help in winning customer confidence and in securing long-term profitability.
Customers demand good quality, reasonable prices, and flexible delivery schedules.
TQM means building quality into everything in every area-design, production, purchasing, vendor relations, inspection, service after sales, market research, development, financial controls, personnel rewards, training, and education. The improvement in price, performance, and services follows automatically. In TQM, quality control concepts are used for systematic problem solving. The analysis is based on hard data, and the focus is on identifying problems and their solutions. We need to look for the problem constantly at the upstream stage and think of the downstream stage as being the customer.