Consumers overwhelmingly think food service has crept to an all-time low.
There is an alternative to shoddy service, say three Purdue University professors who recently completed an extensive survey of food-service managers. There is an alternative to shoddy service, say three Purdue University professors who recently completed an extensive survey of food-service managers. But consumers probably aren't going to like it because they'll be paying higher prices. In an economy where jobs outnumber job seekers, it all comes down to manager turnover, says Richard F. Ghiselli, an assistant professor in Purdue's Department of Hospitality and Tourism Management. But in a time of labor shortage, the employer is up against the wall to get sufficient return on investment.