Customers Caught by Surprise NorthPoint resells DSL service to Internet service providers, so many end-user customers were caught off guard, not realizing their DSL service came from the bankrupt company. She says about 2000 of its customers will be directly affected. Microsoft says 7000 of its customers will be affected along with 3000 more waiting on DSL installations. In the interim MSN says it will provide six months of dial-up Internet access free of charge. Verio has offered interim dial-up access to 7000 customers cut off by the NorthPoint closure.
Customers Stranded While ISPs are working on alternate solutions, their customers remain stranded.
She, like thousands of other seething business owners, dusted off her dial-up modems and began scrambling to find alternative Internet services. Architectural Engineer bought DSL service from WinStar Communications. ColorPrint, a small print shop located in San Francisco, was left in a similar spot. It lost e-mail and Net access on Thursday when its DSL provider, Verio, was cut off by NorthPoint. Myrick says ColorPrint will be switching to Pacific Bell for DSL service.