For the last 20 years we have focused solely on helping organizations keep customers, build market share and improve the performance of the entire work force so they develop a culture of delivering superior customer service. Our customer service training programs are in many versions and 11 languages. We have 21 customer service books, training programs, idea campaigns, and selection tests in Spanish. We have distributors, consultants and licensees in 35 countries and are expanding rapidly in every part of the world. Competition is tough.
Customers are more demanding than ever before.
Customer service continues to get worse. The pressure is increasing to reduce costs and prices. Almost all dollars are spent attracting new customers and virtually nothing to keep them. Service Quality Institute offers 30 customer service training programs that you can pick and choose from to improve quality and customer service. For those of you serious about creating a customer service culture and being the best in your market, we encourage you to partner with Service Quality Institute to help you deliver over the next several years a high performing, customer service driven work force.