The core business function of PUC is to provide value-added support services for students. The responsibility of a leader is to define reality. The Vice Chancellor s job is to ensure that this organization has a future, functionally and individually, to make sure we are competitive. Raise the bar if you want to see change. Customer s expectations and values change.
Customers expect just in time.
The second principle is market to one. Be unique and customize service. To be confident we have to have facts. To be a successful leader, be enthusiastically confident. Know ASQ methods and tools and Baldrige.