The store said it doesn't have the old claim ticket, which has the customer's phone number. Fleetwood owner Jon Turner refuses to reimburse her. Mistakes can happen in any business, but when it occurs in the dry-cleaning business, unfortunately, the consumer has little recourse. Although Burns' receipt indicates she dropped off a comforter, it doesn't specify what it looked like or how much it was worth. Check your latest dry-cleaning receipt.
Cleaners have insurance, but that usually covers only loss in case of fire or flood.
Burns can file a complaint in small-claims court, but even if she were to win, there would be nothing to force Fleetwood to pay. She would have to file a lien against the business to get money. She can complain to the Better Business Bureau and local consumer-protection offices, but even that might not help. Usually, I don't even respond to them, which is probably wrong. But I know the specific incidents every time, and I know I won't respond anyway or do anything about it.