A chart is basically a picture. It shows you where you have been, where you are right now and where you are going. Charts will develop an emotional involvement much faster than a stack of computer data sheets. Yet, the precise performance measurement is often distilled from these data sheets. You need to get it out of the stack of paper and on to a relevant and current chart.
Charts are most useful when they are on the wall in a highly visible spot.
Entries should be made by the person responsible for performing the task being measured. Pay particular attention to the trends that the chart shows. This way you can catch exceptions before they become a crisis. When performance is measured and reported, the rate of improvement accelerates. Playing Games People will put more effort into playing a game than they will into doing work.