Cisco conducts a customer satisfaction survey after the engagement and assesses the partner ability to perform the CENS technology without further assistance. Authorization status is maintained by delivering at least one CENS engagements per quarter and achieving an average, minimum customer satisfaction baseline. For partners who have invested in professional services capabilities, CENS allows them to engage in new opportunities with limited incremental investment. CENS asks qualified partners for a commitment in focus and time. CENS is a way to mentor and train partners for delivering specific technologies.
Cisco provides mentoring and tested methodology in live customer situations.
The CENS program will ensure that partners can capably implement the latest technologies and achieve high levels of customer confidence and satisfaction. As a qualified Cisco Service Partner, you already have the appropriate skill set and knowledge base. CENS complements your existing skills and knowledge base with well-defined methodologies and best practices for deploying specific emerging technologies. Cisco provides complete documentation to lead you through sales and implementation, and you will work with a Cisco CENS consultant on your initial projects. Support will continue to be available after you have achieved CENS authorization.