Customer service has always been an integral part of Kotch's philosophy. Customers need to know the package will be delivered on time and undamaged. I always look for really athletic people, people who are really passionate about biking. Of course, they need to enjoy the exercise as well. He also insists on safe messengers.
Breakaway is one of the few companies that makes safety training a part of their job requirements.
This includes a written safety test. He is proud that his company has an excellent safety record. This degree of service naturally costs a bit more. Yes, we do charge a bit more, but the customers know they're getting more. The higher costs allow him to offer his workers more than they might get from other companies.