The program emphasizes development of those skills and techniques needed to function as strong, contributing, successful members of the sales and marketing team. The following is a suggested course sequence for the diploma program. Prerequisites are outlined in the State Standard Guide.
Certificates require three to twelve months for completion.
A certificate is available in certified customer service specialist. Course requirements and a suggested course sequence follow. Certified Customer Service Specialist Required Course Credit MKT 161 Service Ind. Business Environment 2 MKT 162 Customer Contact Skills 6 MKT 163 Computer Skills for Customer Services. 3 MKT 164 Business Skills for Customer. MKT 165 Personal Effectiveness in Customer.