There are many ways to provide customers with information on the health of your Internet system. By displaying this on a Web site, you give customers an alternative to calling in and a means to inform them when the system is back online. I m unaware of any commercial software that does this, so this function would have to be developed within. Giving customers access to such information will help you improve customer satisfaction and reduce service calls. Bruce Bahlmann is senior systems engineer for MediaOne s Internet Services Group.
Customers are like sponges always seeking information.
When they are having a problem with a service they re paying for, customers can easily overwhelm any call center. All rights reserved.