What To Do When Software Fails. In a process that involves strongly held views, it is too easy to misunderstand the motives of people who don't agree with you. Press coverage is frustrating for all of us. I want to encourage you to think of recent press coverage as the result of an effort to break up a logjam.
Customers have little to gain from non-uniform laws.
But we need good faith negotiations between industry and customer advocates that result in realistic compromises and a law that is reasonably fair to all sides. If not, Article 2B cannot muster customer-side support. We are at a difficult time in the meetings. These representatives must understand that their position is not so solid. I am not sure how, under these circumstances, customer representatives can foster such an understanding without contacting the press.