We accept items that have been used or worn only in the case of a manufacturer's defect. Videos that have been opened, unless they are defective, are not returnable for exchange or refund.
Defective videos are exchangeable for same titles only.
Close-out sale items may not be returned. All orders are shipped with a return form explaining the return policy. Please complete the return form, and please explain why you are returning the merchandise. If you no longer have the form, please make a copy of your packing list and write your explanation for your return on the copy of the packing list. Include this with your return item.