You will need to develop training and reference materials. You will have to provide appropriate motivation and incentives. Accommodate the demographic groups that are typically available for customer service work, such as students and senior citizens. Our Generation X article has some useful suggestions for recruiting and motivating young people. Conclusion Happy, loyal customers are your best salespeople, and repeat buyers are much less expensive to find and sell than new prospects.
Customer service is probably the most challenging aspect of doing business in the present market.
Fortuately, if you develop a good system for this, it is also the most difficult for your competitors to steal or copy. All rights reserved. No part of this article may be reproduced without written permission. This article is ReferWare. You are welcome to copy and distribute it by any means you choose provided the contents of this page remain intact with all advertisements and references displayed.