The Baldrige Award, pp 159-168. Book call no. 658.562 S252t Saylor, James H. TQM Field Manual . New York, McGraw-Hill, 1992. Includes sections that discuss what TQM is, the improvement methodology, the phases of TQM planning, and TQM in the Department of Defense.
Book call no.
658.562 S275t Schaaf, Dick and Kaeter, Margaret. Minneapolis, MN, Lakewood Publications, 1992. Road Maps and Roadblocks . Washington, CEEP Press Books, 1992. Book call no.