You can't talk about facts or important issues if a person holds back strong feelings. It involves influencing the direction of the conversation rather than controlling the discussion. Checking your interpersonal communications skills. Complete worksheet 1, page 7. To Effectively Manage Conflict.
Conflict is normal.
A lack of communication or unresolved prior conflicts. A difference in values, goals, expectations. Scarcity of resources - people, equipment, pay. Can range from avoidant to confrontive. Can range from uncooperative to cooperative.