However, these firms are quickly improving their online commerce capabilities, with virtual supply chain integration expected to become more prevalent in 2002. A barrage of powerful new online services, including a growing number of small business-focused application services, suggests this market will have no trouble competing successfully online. Given the high propensity to outsource their eBusiness capabilities, small businesses are expected to become one of the most significant market opportunities for Internet-delivered services and solutions. However, this market is massive, composed of nearly 9 million individual businesses employing 23 million workers. Given this, SOHO businesses are expected to be an excellent opportunity for major service providers, particularly those seeking high-end residential customers.
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