There are basic things about the law that everyone should know without bringing in an attorney. But when you get into a really sticky situation, like an employment issue or a trademark battle, that's when you need to hire a specialist. Many people who are very talented in lucrative ways still have a hard time communicating in the business world. A lot of people go into business feeling that they have strengths in one area and weaknesses in various others. My feeling is that just about anybody can become adequate in each field necessary to run a small business.
Different people have different communication styles.
Memos very easily get people irritated, and electronic mail can be an easy route to miscommunication and hard feelings. Several times in the book, you stress the need for firm policies on various issues. I think that's a big myth. It's being perpetuated by a lot of the small business magazines and self-appointed management gurus who are not really out running businesses. But the vast majority of businesses that don't have policies run into trouble-legally and in other ways.