When a customer believes that the amount of any bill rendered by the City for service is in error, he should request an explanation of the bill from the Utility Billing department. A customer may request, in writing, an investigation of the matter, setting forth all information relative to the dispute. The amount of the disputed bill should be paid by the customer. The City will investigate the matter promptly and will communicate it findings to the customer and credit any amount of money that has already been paid by the customer and that has been shown to have been paid in error. The City will not discontinue service nor will the customer's credit by impaired in any way during the investigation of the disputed bill.
Bills are due on the fifteenth day after the date of the bill.
Payment of charges for connection or reconnection of service and payment of initial deposits or reinstated deposits as required under the rules of the City must be made before service will be connected or re-connected. In addition to the base charges, each customer's monthly bill includes a fuel cost charge. Summer rates may vary. First 3,000 gal. First 1,000 gal.