Because this information is to be a part of our annual directories, this requirement should be removed from these proposed rules. Providing written correspondence to a customer whose complaint is not disposed of to their satisfaction will be burdensome to a small LEC business office, where there is normally a very small staff. Because each of these cases is unique, time must be spent drafting individual letters for each complaint. For the TDS companies, the majority of questions and complaints are verbal in nature. We have implemented the practice of providing the customer with the IURC s telephone number in those cases where we cannot satisfy the complaint to the customers satisfaction.
Certified mail is costly and time-consuming.
Because of the size of our offices, we would be required to shut down a service representative s position to carry a letter to the post office for certification. We also provide a stamped return envelop with our deferred payment agreements that are sent to our customers. The TDS Indiana Companies concur with the initial comments of Sprint Communications in this Section.