To this end, the Agency has developed standards of service which its employees observe in serving its clients. According to these standards, the Agency's personnel makes the following commitments. Quality demonstrate openness, courtesy and equitable treatment at all times with its clients. Accessibility provide service in the official language of the client's choice. Promptness before work begins, advise the client of the time required to provide the service and, if necessary, obtain the client's agreement to the schedule.
Cost inform clients of the cost of the service where applicable.
Reliability if there is any difference between the request and the product delivered or to be delivered, advise the client immediately and explain the reason. For general inquiries, Contact us .