When recognition problems are detected, the data is analyzed and new pronunciations and phrasings of company names are incorporated. Nuance tests each new grammar before certifying it for use in a deployed system. Testing includes batch-recognition of thousands of utterances to benchmark performance in terms of both speed and accuracy. Only if the grammar performs within expected parameters is it certified for use in a production environment. Once a grammar is certified, it is made available to customers via a password protected secure FTP site.
Customers can also download the grammar via the internet.
Implementation Services Nuance offers experienced implementation services as part of the BrokerageSuite package to ensure robust operation of systems. Nuance works closely with its partners to support implementation, integration, and testing efforts. Nuance also provides post-implementation performance analysis to check grammar coverage, recognition accuracy, and call success. Solution Partners Nuance offers its software and solutions through its platform and integration partners . Copyright Nuance Communications 2001.