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Indicates a video session. Connectivity of 33 kbps or higher recommended. Guy A. Hale has spent 24 years in the field of management development and is a respected writer, speaker, and classroom instructor on the subjects of Critical Thinking Skills, Project Management, Team Building, Total Quality Management, and ISO 9000, ISO 14000 and QS-9000. When prompted to login, you may login in using your first initial and last name. There's no such thing as a natural born salesperson.