The UIS service includes brining customers onto existing, shared applications as well as custom development to meet particular customer needs. The following applications are currently in production and used by customers of the UIS Remedy system. Those with an asterisk indicate shared applications which new customers may use. The UIS team is currently in the process of developing additional applications for customer use. Emergency system support is fully available during standard work hours, and on a limited basis during weekend and holidays.
Application support is available only during standard business hours.
Particular customer needs may dictate changes in this schedule. See the UIS Remedy Service Rate Overview document for additional details.