This process followed the user through identifying the question, evaluation, location of resources, manipulation and analyzation of information. The resulting framework provided a solid platform for the other models to be built upon. These models included the Organization and Management models, and the Hybrid Library Services model. As part of this process, a greater mutual understanding and common vocabulary was developed within the project team. We were encouraged that users showed enthusiasm for a friendly, uncomplicated, introduction into relevant but unfamiliar resources.
Archives become less hidden away and web resources more accessible.
Providing a welcoming electronic environment needs to be supplemented by a dynamic physical environment. Southampton University's extension of its main library with an Electronic Information Services Wing provided an effective example of a model for bringing together both hybrid resources and services in an organised fashion. For example, music can be listened to and worked with in a managed environment much closer to traditional resources such as books and music scores. It also provides an occasion to bring students into the library to retain more familiarity with traditional resources in which the library has made such a huge investment over the years. This proximity of services gives the librarian an opportunity to work closer to users and remain more aware of their needs.