An investigation and reorganization of PGW has also been suggested. After the march, angry PGW customers addressed the crowd assembled outside PGW headquarters. They are more than all my other bills put together. PGW is killing us. PGW was condemned by other speakers for its poor service.
Callers sometimes wait over an hour to speak to someone about their bill or to request service.
When new meters were installed last year, account numbers were changed, resulting in hundreds of mix-ups. Last November the Urban Leadership Council organized a letter writing campaign to city officials about PGW's rates and service. Members visited the Pennsylvania legislature, but little was done. The Philadelphia Gas Commission was criticized for not monitoring PGW closely and allowing these conditions to develop.