Although the degree of control over the outcome varies from one method to another, in all methods the parties control the process. They will agree to the procedures and to the individuals who will assist in the dispute resolution process. The parties can agree to fashion a process or combination of processes especially well suited to the dispute between them. Many of the cases that the AAA handles stem from the inclusion of an arbitration clause in a contract between the parties. Rules applicable to specific types of disputes are available from the AAA free of charge.
Arbitration awards are legally binding and enforceable in most jurisdictions.
The US Arbitration Act provides for enforcement of arbitration agreements and awards in interstate-commerce and international contracts. Most persons do not want to become involved in lawsuits. Litigation can entail lengthy delays, high costs, unwanted publicity, and ill will. Appeals might be filed, causing further delay, after a decision has been rendered. Arbitration, on the other hand, is usually faster and less expensive, and it is also conclusive.