During the classes, the students start to relate to instructors. It s a two-way street. They start liking us and we start liking them. We ve hired several people, she says. This training program may be different than technical training.
Customer service is an attitude thing.
People think they don t have to be taught how to talk on the phone, but it s a skill that they may not have gotten in high school. Practically every company has to have people who care about customers. The workforce has become so casual, but that doesn t always work with your customer. It makes them serious students. In the first class, a woman s husband broke his leg.