It's a fact.
Consumers are savvier about health care coverage than ever before.
With the new thinking that's come out of the managed care revolution, Americans have become much better informed about the language, processes, strengths and shortcomings of the various health plans out there. They have become more familiar with the benefits of coordinated care, prevention and disease management. Over the last few years, this private, nonprofit organization has built a solid reputation as one of the nation's leading advocates for quality health care. In particular, its accreditation program for managed care plans has helped employers and other health care coverage consumers identify plans that meet rigorous standards for key quality indicators such as customer service, access and quality improvement. Plans that apply for NCQA accreditation undergo a thorough study of their operations, including on-site visits from qualified review teams.