Solve problems 4. Develop new skills 5. The types of messages you send to people are statements, questions, commands and warnings. Your words and gestures make up the elements of language. Your messages are communicated by your voice, touch, silence, gestures and written forms such as books, email and web pages.
Communication is affected by emotions, as well as by physical surroundings.
It is not only what you say but how you say it. Communication is affected by your speech being quickly or slowly, if you cut someone off, or wait to speak, talk out of turn, or wait too long to bring up issues. Clenched fists may indicate anger. Frequent eye contact may indicate that you are caring. Your choice of words in a given situation tells if you are formal or informal, public or private, serious or relaxed, doubtful or hopeful.