No matter what it is we do, we all work with customers of some sort. Quality customer service is key to a successful community. If we want our customers to return, we need to make sure we are catering to their needs. Which is why I would like to share the following Top 10 list of customer rights, created by Richard A. Feinberg. Richard A. Feinberg is the head of Purdue University s department of consumer sciences and retailing.
Customers have the right to get what they want.
The days of if you build it, they will come are gone. Businesses must start asking customers what they want and then give it to them. Customers have the right to receive a wow. Because so many aspects of life are stressful, shopping for just about anything ought to be fun. Customers have the right to hear Yes.