This gives the family member a sense of a warm and friendly environment. Holding inservices with cordiality as the topic may be an alternative to achieving this type of atmosphere. One thing that may aid in giving a good impression is the uniformity of the staff. Administrators should try to color code different staff departments to enhance the appearance of organization. This allows a family member to distinguish between departments, as well as, direct particular questions that they may have in regards to the care of their loved one.
Appearance is also related to touring the facility with a family member of a potential resident.
Communication skills and knowledge of the functions of the different departments within the facility is very important in leaving a good impression. The appearance of being unorganized and unknowledgeable could be detrimental in achieving an admission. All department heads should be trained to tour a family member of a potential resident. Tours should also be available during the evenings and on weekends. This will allow those working family members to visit your facility outside their working hours.