Of course, it also offers the usual services of flight schedules, seating layouts on its various aircraft and an update of a customer's frequent-flyer information. Recently, the Web site began to offer the ability to transmit information on flight arrivals and departures to a cellphone or pager. Our Internet services are basically a customer service. One of the most important places Singapore Airlines can offer its customers Internet access is in flight. The in-flight phone system that we and other airlines have used for years has now been adapted for the Internet.
Billing is done via the customer's credit card, just like a regular phone call.
In other markets, our Web site price will be higher than using more traditional booking services. As more customers make their reservations on-line, the company will begin to recoup some of its Internet investment. B2B is the main Internet cost saver for Singapore Airlines. Currently, its Web site has a procurement area. Tender offers for a wide variety of products that Singapore Airlines needs are available now over the Web.