CustomerDirect integrates with the biller's existing systems, and allows the biller to retain control over proprietary customer databases. Essentially, the biller outsources the technical components of EBPP, while retaining control over data and content. The company's solutions focus on the client's individual needs to enhance customer relationships, marketing and billing.
All products are tailored solutions to a given client.
Currently, ePower is run by the four founders. In addition to their formal roles founders will lead all initial sales efforts in the first six months. Upon funding, initial hiring will focus on technical developers, and sales professionals with utility industry experience. As clients are signed on, customer service and support personnel will be added. The company has secured free office space at Babson College until September 1999 and plans to move to another rent free zone for a period of 6 months.