Customer service is the name of the game for e-commerce sites.
And it's even more important for Web-based businesses. But today's customer-relationship management products fall short. Forrester Research reports that less than 2 percent of companies today have a unified view of their customers across sales, marketing and customer-service channels. This article gets inside a Java Card, providing you, the developer, with technical guidance on the system architecture, application programming interface, and runtime environment of the Java platform in a smart card. ETrade's online trading infrastructure now banks on a Java-based infrastructure to deliver high availability and reliability.