Self-confidence in everyone builds a sense of partnership and helps the organization get maximum effort and ideas form everyone. For those in positions of formal power, the most important aspect of emotional mastery may be controlling anger. Outbursts of anger have no place in the workplace, and can quickly destroy a sense of organizational equity and partnership. Doesn't let anxiety interfere with public speaking or with other things that need to be done Reflects before reacting and is able to consciously choose an appropriate response Humility Humility is a lack of pomposity and arrogance. It is the recognition that all people are fallible, that we are all combinations of strengths and weaknesses.
Arrogance derails more leaders than any other factor.
At all levels, accountable people do what they can to get done what needs to get done, no matter where in the organization they have to go. They are able to reflect honestly on their own behavior and are willing to admit mistakes. They ask forgiveness rather than permission, and are willing to try even though they might fail. They are willing to risk conflict to have their ideas heard, balancing that with the respect that makes constructive conflict possible. They can see interdependencies and can see beyond what is immediately observable.