They do Web hosting, so when we act as the ASP, we actually managing our piece, but it s on Dell equipment. Our responsiveness is best, and their tech is the best. So we take advantage of the same we benefits we offer our clients. Barker says that the change to Web-based RMIS systems is taking time because people are busy, and if they ve got a way of doing something, they ll continue doing it that way. You have to do some educating, because when people see this too, they like what they see, he says.
Barker emphasizes that the difference isn t just the Web.
It s the functionality itself. For example, you can receive an alert if there are three cumulative trauma cases in a certain location. The user sets the parameters, such as type of claim, location and amount, Barker says. That takes you right to that claim, to the adjusters notes. The information is right there.