Clinton, NJ, New Win Publications, 1991. Covers employee participation, process improvement, benchmarks, consensus decision making, etc. Book call no. Los Altos, CA, Crisp Publications, 1992. Offers information on how to personally apply quality principles to produce quality relationships, etc.
Book call no.
158.1 L711c MacDonald, John and Piggott, John. New York, American Management Association, 1994. 658.562 M214t Making Total Quality Happen , edited by Frank Caropreso. New York, Conference Board, 1990. Offers articles focusing on the customer as the key to competitiveness, nurturing quality throughout the organization, global development, the strategic planning link, and winning the Baldrige Award.