It is an access point to all information and services on problem gambling in the province. To meet the caller's needs, referrals can be made to a range of services, including public and private counsellors and Gamblers Anonymous, financial counselling, social services and transition houses. Services offered on the toll-free line complement counselling services already provided through Drug Dependency, Department of Health. The telephone service and Drug Dependency will work together on a co-ordinated basis to ensure treatment continuity. Calls are completely confidential, or the caller may choose to remain anonymous.
Counsellors staffing the line have advanced skills and training.
CHC Atlantic, a locally-operated firm which specializes in counselling, is running the service.