The Agreement includes an arbitration-based process to resolve customer disputes.
Arbitration is an alternative to the courts to resolve disagreements.
If you select arbitration, the AAA will appoint a neutral arbitrator, and the arbitrator's decision will be final and binding. The arbitrator decides the dispute according to the AAA's rules and process, not a judge or jury in an individual lawsuit or class action. Arbitrations are meant to be efficient, but not at the expense of procedural safeguards. If we have a dispute with you, we must contact you and explain the nature of our dispute and try to resolve it with you. If we cannot resolve the dispute within 60 days of the date notice is given, either party can write the AAA and request arbitration.