Alcoholism, drug abuse, marital, family, emotional, financial, and legal problems are examples of the kind of difficulties that can result in lowered effectiveness on the job. An EAP established within an organization usually consists of a variety of elements. A Written Policy and set of procedures are formulated for assisting employees with personal problems. Training is provided to supervisory personnel. Screening of the referred employee is performed by a professional screener who will make arrangements for the employee to receive treatment from the appropriate resources.
Consultation is provided to managers and supervisors on an as-needed basis.
It is important to note that supervisors do not diagnose an employee's problem, but rather refer employees based on job performance concerns only. A well run EAP will create its own credibility. Once employees view the program as a source of help, they will begin to make self referrals. This is ideal, since it enables employees to get assistance before their work becomes a serious problem. Training of supervisors is a one time cost.