Accounting knows when an sale is made and can follow the fulfillment process in real time and can generate invoices promptly. Customer Support has access to customers latest information. When dispatching technicians to site, they can be confident that they know exactly what equipment is on site and the service history for this customer and equipment. Dispatch and customer service personnel have real-time information on technicians whereabouts and progress allowing them to give detailed responses to customer inquiries. OpenBiz goes one step further, providing customers and vendors access to information through Interactive Voice Response and Web based applications.
Customers can access copies of invoices and service call histories.
Back to top Sales Automation - The sales automation module of ResQEnterprise provides the sales force with the tools to capture, follow up, and close sales leads. SA includes the ability to track, forecast and analyze sales opportunities as well as contacts. Click here to view a screen shot. Click here to view a screen shot. As orders are placed, work queues for picking, shipping and receiving are automatically updated.