OMPA also provides Key Accounts Training for city personnel. In addition, the Authority conducts other Customer Service Training in both technical and non-technical areas, as required by the cities. This interactive workshop explores investigative techniques for solving high-bill complaints, discusses different types of customers, and explains appropriate ways to deal with them. Communications, team building and problem solving are just a few of the skills that are emphasized during this seminar. The matching advertising funds program assists the member cities in improving their relationships to their customers and in promoting greater, yet more efficient use of electrical power.
Advertising is the key to any successful communications campaign.
Customers do not know what services are available to them from their municipal electric system unless the utility informs them. Peak Alerts OMPA assists member cities in organizing and implementing a Peak Alerts Program, which provides a low-cost approach to peak shaving. The cities begin by studying their own facilities to identify areas for peak reduction. Large industrial and commercial customers may be contacted to curtail their usage during peak hours. Several member cities also appeal to the residential customers base by using local radio or TV stations to broadcast the Peak Alert.