The CMM and DMIS-running software combination has yielded several benefits for AlliedSignal. Another source of savings, both in time and money, is that CMM fixtures no longer have to be designed and manufactured because the system has an electronic orientation feature. Though AlliedSignal is pleased with these results, these benefits have caused some problems with customers and other employees who don't believe the advances the system has yielded. The difficulty with manufacturing ceramic parts is so widespread that AlliedSignal has had to work hard to change attitudes. To convert these nonbelievers, Blackmore and his colleagues have spent a great deal of time educating others and conducting tours.
Customers say it's too good to be true.
However, AlliedSignal has successfully persuaded some people. For example, a few customers have changed their designs to reflect the fact that certain measurement techniques are no longer needed. Litsikas Select another article. Return to Quality Magazine's home page.