Skills are continually taught and reinforced which is the only way to produce effective results. It allows customer service reps to stay sharp and focused, motivated and results driven. It challenges their creativity and transforms lower productivity as it increases mass numbers of satisfied customers. It keeps them motivated and stress resistant. In an environment where sales and customer service representatives are pushed for results, this transitional type of training is highly suited to meet their individual needs.
Continuous training allows for flexibility and fluidity in rapidly changing consumer markets.
It allows the trainee to evaluate their customer service skills while revisiting strategies and techniques to meet shifting customer needs and circumstances. Reps receiving continuous training are better able to develop more creative and innovative solutions when they are challenged every business day. Instead of locking participants into a fixed duration of time until training is complete, like other E-learning, these programs can be applied in continuous short blocks of time, at the trainees convenience, moving the application of knowledge into immediate actions, turning innovative ideas, strategies and techniques into long term results. It produces lasting value and corporate monetary gains. Companies are now able to limit or eliminate travel and administrative expenses associated with most traditional customer service training fueled by the value of the internet and the innovative possibilities and solutions it produces.