No business strategy IRS lacks a well-defined strategy for bringing its business vision into fruition, he said. Dodaro gave as an example the electronic filing program. One of the major goals of IRS is to increase taxpayer service and compliance through improved computer systems. However, IRS has not fully defined business requirements for those systems and lacks a cost-effective strategy for accessing taxpayer data that may be needed for customer service and compliance. As was noted in earlier GAO reports, the agency's data is unreliable, Dodaro commented.
Auditors are unable to reconcile the amount of total revenue collected with taxpayer records.
Kerrey also questioned whether the IRS should be converted to a semi-private organization like Fannie Mae, or an independent one like the Federal Reserve. All rights reserved. Copyright and Legal Information .