We recommend using your work address for on-time delivery. To ensure delivery, UPS must obtain a signature upon receipt. They will attempt to deliver your package 3 times, after which they will send it back to us. By clicking on the Track link on our menu bar, you can access the UPS website. Follow the menu on the site to track the location of your package.
Customer satisfaction is our goal.
If you decide that you don't like your purchase, send it back to us within 30 days from the date of purchase. Follow the instructions for the return process . We started this venture with 3 tent models. We'd like to hear your opinion. If, within one year from the date of purchase, your product fails due to defects in material or workmanship, warranty service is available.