Flashboards also tracks and displays historical data for easy trend analysis over any time period, allowing support teams to easily identify changes, and proactively prepare for the changing demands on their organization. IT and support departments can improve service quality by making informed, proactive decisions on the correct resource levels required. Adaptable Metrics Flashboards tracks and visually represents any data the AR System maintains. The person building the Flashboard chooses the data the application will monitor, allowing him or her to display information that is important to the organization's business. As with the AR System, Flashboards is radically customizable.
Administrators define and change statistics to match monitoring needs.
Performance thresholds, set by the user, are used as warnings to indicate when incidents are approaching critical levels. Flashboards proactively alerts users of potential trouble. Flashboards' ability to monitor any data tracked by the AR System makes it adaptable to many business applications. For example, Flashboards depicts the critical service factors for help desks, customer service departments, defect tracking, and bug tracking. Pricing and Availability Flashboards 1.1 will be available world-wide in the second quarter of 1996.