Furthermore, they will help you improve in areas through feedback and become your most valued ally. When it's all said and done, smart money is on retention, not acquisition. Now that you've won your customers over with your good, wholesome attitude you've got to keep the communication lines open. Nurture them, keep track of them, and keep in touch. Remember them after and between jobs, keep them informed about what you can do for them and make them feel good about you.
Customers are worth their weight in gold.
Ensure that you keep the lines of communication untarnished and unclogged to keep them. Your new attitude will act as a magnet on your customers as it conveys to them the kind of unconditional positive regard that characterizes relationships at their best. Be prepared for the influx of new business when it happens. All Rights Reserved. This publication may be freely redistributed by e-mail in its entirety.