When you feel that you are unable to work it out with the business that is the time to file the claim. The BBB is not a law enforcement agency and we cannot force a company to do what you want. Even though we cannot guarantee the results of your case, many claims are resolved. We have a number of different programs to handle disputes. A special complaint program where participating firms agree to submit the claim to binding arbitration if it is not resolved with the assistance of our staff.
Arbitration is a voluntary alternative to court.
Both parties agree to submit the dispute to an impartial third party, a volunteer arbitrator, who hears both sides and makes a legally binding decision. It is a quick and confidential way to resolve disputes. The BBB's value to the business community is based on our neutrality. The purpose of the BBB system is not to act as an advocate for businesses or consumers, but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and to provide information on ethical business practices. Businesses have supported the BBB for over 70 years because an ethical marketplace is in everyone's best interest.