When resellers travel to a FileNet seminar for training, they receive a lot of information very quickly, and often it's hard for them to assimilate it all at once. This is going to be a good way for us to reinforce what they've learned in training sessions and expand on it. Virtual Training Seminars Don Shannon is manager of Curriculum Development and Planning in FileNet's Education department. The education team of more than 30 instructors and course developers is responsible for training over 5,000 students per year. There are over 30 different course offerings in FileNet's curriculum because the FileNet document management system effects many different functions across an enterprise.
Classes are at least two days and sometimes up to ten days long with a live instructor.
Training requirements are growing as the product line expands. New customers, new employees around the world, and a rapidly growing reseller channel, generate significant demand for training on FileNet's products. Shannon's group is driven to make the training component as cost effective as possible. We're looking to a distance-learning model where people can learn effectively through a remote means. Now FileNet plans remote training conferences for technical updates and sales training using NetMeeting.