Canadian orders are usually shipped via Canada Post. International orders are shipped via UPS, Federal Express, or air mail depending on the customer's preference and required turn around time. On International orders where not all of the items are immediately available for shipment, we will hold your entire order until it can be shipped complete. Returns Procedures and Policies Returns are available only within 14 days of invoice date. Certain items may not be allowed to be returned such as discontinued items, specials, clearance, or products that include consumables.
Consumable items are non-returnable if opened.
Defective items will be replaced with the same item from stock. It is very important that you return these items with all of their original packaging materials. Products returned without an RMA number will be refused. It is very important for you to keep all packaging materials. We cannot accept any return without all of the packaging and contents.