A phone system accessory that routes incoming calls among a set of extensions to ensure they are handled efficiently. ACDs are generally used in call centers that process many incoming calls. DSL Digital Subscriber Line. A way of sending digital data over regular copper telephone lines. These dedicated lines are typically used by companies with substantial Internet connection requirements.
Dedicated lines carry enormous amounts of data per second.
T1 lines are used to connect a user to an Internet service provider. Toll fraud equipment Toll fraud equipment is designed to monitor business phone systems to protect against toll fraud. These systems use a combination of passwords and traffic monitoring devices to prevent or minimize the damage caused by hackers. Unified messaging A tool that allows email, fax, and voice messages to be stored in one inbox - either on your PC or on the Web. Your phone can also be used to access the messages.