If any tile is damaged in transit it must be noted at delivery on the delivery ticket by the recipient. Please examine your samples carefully before placing your tile order. Once shipped, no adjustments will be made. Samples are meant only to be representations of the floor tile. All tile in route is bonded and insured by our carriers.
Ceramic tile is extremely heavy and difficult to transport.
Occasionally a few tiles get damaged during shipping. Most often this is not a problem because even broken tiles can be used for cuts to finish a job. If damage does occur to any boxes it must be noted on the delivery ticket so both the recipient and the driver have a copy. We will file a claim and issue a customer credit for the damage amount or ship additional tile to replace the damaged tile as soon as possible. Camino Real Tile only sells first quality tile, and will gladly replace any factory determined defective tile.