If you are not a Sleepycat support customer, but would like to report a problem in a Berkeley DB release, please send us email . Please include as much information as you can to help us understand and reproduce the problem, and any suggested fix or workaround you've discovered. We review and respond to all submitted problem reports, although we do not promise to fix them in any particular time period or in any particular release. We are also happy to receive requests for enhancements. If you implement the feature and include test cases and documentation, you'll greatly increase the chances of adoption.
Basic support includes business-day email and telephone support.
Sleepycat will help reproduce and isolate problems, and will provide fixes or workarounds as appropriate. You have early access to new releases, and may participate in our beta release program. Premium support includes all the services in our Basic package. In addition, Premium customers get two days of training at their site, help with application design and performance tuning, and a service level agreement with response times for different classes of problems. Critical Systems support includes all the same services as our Premium support package.