Without these we shall be unable to respond to your question. Note that all new users are automatically members of the Family Plan for the first four months after their purchase date. However, you must have registered your product before we can respond to your questions. If you are a user but not a member of the Family Plan you can send one question per month.
Any user can write to report a bug.
When you do so, please provide us your name, user ID, as much detail as possible, including the computer model you are using, memory and disk size, operating system version, and any other information about your hardware that may be relevant. We need to be able to reproduce a bug before we can correct it. We fix reported irregularities immediately. Whenever they are of a significant nature we shall also upload a patch on our web site to correct them.