You are responsible for remitting payment to Keystone Connect before the next billing cycle to extend your subscription. That is, if your account expires on March 15th, and we receive payment on March 30th for one additional month, your new expiration date will be April 15, NOT April 30. Account Termination Termination requests for Keystone Connect accounts must be received in writing via email, or postal service at Keystone Connect's main office. Accounts will be terminated within 5 working days after the receipt of such requests. Ongoing charges for an account will cease upon our receipt of a termination request.
Customer remains responsible for any fees accrued prior to the termination date.
If the account had been paid past the termination date, Keystone Connect will issue a pro-rated refund based upon the unused time that had been paid for. Keystone Connect will archive the files, including your mailbox, and return them to you via US Post. If you terminate your account and you do not intend to renew, we offer a mail-forwarding service where we will forward your email to your new account for 60 days. If you desire this service, you must advise us of such with your termination request. You must have the consent of the system administrators at the new forwarded site before we will install the forwarding address.