Step 4 Double Click the ticket you want to view and modify. Step 5 Maximize the Modify Individual window by clicking the upper right-hand corner. Change the status to Fixed when you have completed your work. Treat like a diary of important events related to the ticket. Typically used for lengthy or complex problems.
All entries are date and time stamped.
This currently the only field that has no limitations on number of characters entered. Be as complete as possible. If a user calls for the status of a lengthy repair, the Help Center staff can consult this field and advise the user of your efforts. Short description of final resolution for the ticket. Completing this field is required when you when change the status to fixed.