Sometimes information is out there, but people have focused on other things. Finding ways to confirm that knowledge is important. It may be through more meetings, through reports and minutes, through videos, or through other communication forms, even if they seem unnatural for families. Consistency means basically to repeat the same thing frequently, and not just assume that, because it was in the minutes once, everyone knows and remembers. Find ways to repeat the message, especially the important ones, and be consistent in what is reported.
Competence is critically important.
Decisions need to be made in ways that truly add value to the business. That does not mean that every decision must have an immediate impact on the bottom line, but it does mean that business decisions should have a business purpose. The fact that Uncle George lost some money on a poor real estate deal and needs extra cash is not a good enough reason to change the dividend policy. It is also important that family members who work in the business be recognized for their competence and not just for their family connections and name. They need ways to prove to themselves and others that they really do have what it takes to run the business.