The physician gains another benefit as well, because now that office worker can do other, more productive work, and the space once used for transcription personnel can now be used to generate additional income for the practice. The service is easy and flexible to use. Physicians dial into the system from any telephone, provide a physician identification number, a patient identification number and then dictate their reports. Experienced transcriptionists, who work at home using specialized software, retrieve the secure, encrypted voice files from the Scribes Online server via the Internet. After reports are typed and reviewed by Scribes quality control staff, they are re-encrypted, returned to the Internet server and then returned to clients through one of several automatic distribution methods, including fax, email or FTP protocols.
Customized reports are also available.
Currently, more than 160 physicians and other healthcare professionals have signed up for the new service, generating some 1,000 reports weekly. The new company continues to expand and has a ready team of transcriptionists available 24 hours a day. One transcriptionist who works for Scribes Online is Lynn Conners of Zelienople. After working for a private physician s office, she prefers the flexibility and convenience of working at home. From the beginning, our input has been encouraged and valued, and it is a much more flexible, personal, transcriptionist-friendly atmosphere.