VSA process has been in place 2 years. VSAs serve a relatively small population now. Big difference in scale if they have to serve the broader group. Yes, we have to figure this out, also if it needs to be face to face vs. some other options. Same issue with staff.
Bigger issue is students.
Phase I doesn't include students. Telephone certifications would likely be OK in certain cases, although that has not yet been decided. Require higher level for others. Benefits will only be looked at once a year. Passwords taped on monitor.