When I wrote this earlier I said Office 98, but of course that's for Macs. A reader caught it. I can only say, if you don't like it, don't go there, then. For me it provides a good index of prices, and it's quite convenient, since the one at Burbank Airport is about 15 minutes from my house. When I have had to take 'previously owned' it has always worked, and the sticker says it has the same warranty as new.
Customers can of course remove stickers and do other odd things in stores that large.
I cannot think Fry's has a policy of defrauding customers. There's one chain I won't deal with, but most seem all right. Do not count on competent advice anywhere. Went to Staples to buy a Microsoft Wheel Mouse and found they were out of stock. And now to work.