Training focuses on the elements of conflict resolution and underlying interests of people enmeshed in conflict, thus enabling them to explore more creative ways of presentations on conflict resolution and skill building, depending on individual needs and requests. Dr. Jennifer Mastrofski, assistant professor, Penn State Justice and Safety Institute, is a trained mediator with specialization in family disputes and additional training in organizational conflict resolution. Her personal and professional philosophy is to view conflict as an opportunity for growth and development when it is dealt with proactively and collaboratively. To advise clients about mediation, and to effectively represent them, lawyers must understand the process. This program explains how mediation works, provides practical information to help clients choose a mediator, and discusses legal and ethical considerations before, during, and after mediation.
Conflict drains our intellectual and emotional well-being.
Yet, we know that some people are far more successful in resolving and managing conflicts than others. This session introduces constructive approaches for dealing with conflict. The goal is to focus on underlying needs and interests of people enmeshed in conflict, thus enabling them to explore more creative ways of reconciling differences at the office or at home. This program is designed to introduce mediation techniques to participants who either have responsibility for dealing with disagreements between co-workers in the workplace, or who are interested in learning new skills for resolving conflicts in personal relationships. Participants learn the basics of mediation and how to practice using mediation skills in a variety of conflict situations.