CASE gives suggestions on consumer problems and helps aggrieved members obtain redress.
It prints consumer guide booklets and educational brochures, organise seminars and worshops on topical consumer issues, conduct price surveys on household goods and disseminates information through the mass media. CASE also represents consumers in various national committees and councils responsible for input on consumer policies and lobbies for consumer protection legislation. The CASE Central Committee comprises a President, three Vice Presidents and not more than 16 other members elected for a term of three years. The Central Committee operates through a number of Committees with professionals co-opted for their expertise. The CASE office has 10 staff and is headed by the Executive Director.