In many instances further action is taken through binding arbitration. Traditionally, the Bureaus have attempted to resolve such disputes by mediation. This method is usually successful, and the majority of disputes will continue to be settled in this matter. In cases where resolution is not achieved through mediation, arbitration can be used. In the past, the consumer's only alternative was the courts, which takes time and money.
Arbitration can quickly resolve a problem, and it is, of course, legally binding on all parties.
Information given to consumers is based upon the Bureau's record on a company. The report is a summary of the actual performance record of the company as reflected in the Bureau files, supplemented by special Bureau investigations, if needed. In addition, the local Bureau can draw upon additional information compiled by the national BBB network. It does not give legal advice. It cannot help to breach or assist in voiding contracts made without fraud or misrepresentation.