Discover ways on how to cope with episodes of anger and how to measure other people's anger level. Developing effective individual and group customer service representative skills is critical to any organization's success. This workshop focuses on methods in the service, manufacturing and retail environments and the communications necessary to handle fast paced sales situations. Techniques for developing efficient customer service teamwork. Although it cannot realistically be eliminated, effective approaches to managing conflict can be learned.
Conflict is rooted in our personal styles of communication.
Diverse communication styles lead to confused messages, which lead to unproductive work environments, a lack of cohesive-ness among a team, or arguments resulting in intense conflict. Explore personal methods of dealing with conflict and how to relate to individuals with different conflict management styles. This seminar will cover the important steps to successfully buy or sell a business and how to know when to buy or sell. Topics included are how to value a business, advertising and the use of brokers. Also covered is how to determine the fit to an existing business and negotiation techniques.