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With the Elite status, business owners are now able to obtain increased predictability and optimization of their e-business applications as well as their Web site. Announced earlier this year, BMC Software OnSite is a certification that demonstrates that a company is committed to delivering the highest level of customer service to its users, it is able to measure and manage that service and it will work toward continuously improving that experience. In order to obtain certification, each OnSite member must implement products and services that enable them to deliver the optimum quality of service. All members undergo rigorous performance testing and agree to bi-annual HealthChecks performed by BMC Software Professional Services, which ensure that the highest quality of service is being achieved. The next level of certification, OnSite Elite, is the ultimate indicator that a company can provide SLM through a Service Assurance Center, by adhering to BMC Software's continuous improvement methodology.