While important, a good plan does not motivate employee performance, good leadership does. We will explore real life examples of great leaders and the underlying social and psychological concepts they use. Controlling is the process of assuring that plans are carried out and objectives are achieved. The control function allows managers to adjust plans or take corrective action when goals aren't achieved. The function of controlling will be fully explained in Lesson Eleven.
All managers plan, organize, lead, and control.
However the nature and extent of those functions varies from manager to manager and across different levels of the organization. While both are managers, the duties of the President of General Motors are different from those of the assembly-line foreman. The role that each manager plays is largely determined by that manager's position in the organization's structure. We can examine a hierarchy of three different management levels and the differences between duties at each of these levels. Top management plans, leads, organizes and controls the entire organization.