Availability of DSL, cable modem and other telecommuter services is still patchy. Bandwidth is often less than adequate.
Customer service can be indifferent.
Service features are rudimentary. But old carrier ways die hard, customers say. What I would like is a single platform where I can combine management and provisioning and switch providers from one to the other if I need too. Carriers Step Up For their part, carriers aren't sitting still. DSL provider Rhythms NetConnections, which now offers customers of its Enterprise Teleworker service real-time reports that track order placement and fulfillment, plans to add connectivity and performance data to the service within the next six months.