The roles and responsibilities of individual team members are understood. Regular meetings are scheduled and meeting times published. The team's process for arriving at decisions is clearly stated. Methods for obtaining feedback from customers are devised and used. Desirable communication practices are defined and then practiced.
Data gathering is conducted using appropriate methodology and tools.
The organization's definition and degree of empowerment is clearly stated. The team builds in an assessment component of its own activity. The literature indicates that even in times of crisis when leaders operate under narrowly defined roles to interact with various constituents, they should maintain an open dialogue among themselves. This can best be achieved through establishing processes and programs that allow for a flexible relationship in which the president and the trustees can clearly articulate their expectations of one another and their goals for the college. The ERIC Clearinghouse is administered by the National Library of Education and operates under OERI Contract No. RR93002003.