From the decision to launch the project, to the point where it was available for a working pilot took only six months. Key to the speed of delivery was the role played by the Woolwich's project partners. Entranet planned, designed and built the internet channel and AIT were responsible for developing the middleware infrastructure and building both the Microsoft Money Home Banking channel and the software used by Woolwich staff in call centres responding to customers who want to access financial services using the telephone. Given all these demands, the correct selection of technology was essential. The Woolwich selected Microsoft middleware as a platform which supports all the customer channels.
Crane explains the thinking behind the decision.
We were looking for technology which had a long-term future and a supplier who could guarantee delivery of the system in the short timeframe available. Microsoft were able to deliver on both points. Above all, the combination of technology and partners allows the Woolwich to look forward to the future with the confidence that it has a powerful strategy underpinned by flexible technology. The service has been carefully designed to make sure that it can deal with the growth in the number of customers and respond to any new services they require. Outside the 50 United States and Canada, please contact your local Microsoft office.