This is left to the next, 'Language skills', section which is based on the audio cassette. The visual element makes it easier to spot a person trying to interrupt, or when someone prevents interruptions. Comfort uses silent viewing in order to concentrate on the participants' body language. Here one participant has difficulty being heard. The same technique might have been used in other units, for example unit six, where one speaker dominates the discussion.
Body language has important cultural implications too.
She gives the example that proximity when people talk varies widely between cultures. Students might be asked to comment on the closeness of speakers in unit eight of the video, for example. Each unit includes a 'culture note,' highlighting potential differences between cultures. In unit five students are asked to notice reasons for the embarrassment of the guests, one of which is that they have dressed too formally for an invitation to dinner at a British person's home. In Effective Meetings, one of the characters is an Italian, Franco Novelli, but there are no culture notes.