At year-end, more than 100 of the site's 6,000 monthly visits were accessing the BBB's complaint process. Before conducting business over the Internet, make sure you know where the business is physically located. It is easy to make a great-looking Web site, so verify that the business is real. Contact the BBB, city business licensing office or state attorney general to learn more about the company. Once the consumer completes the form, it is automatically forwarded to the appropriate BBB based on the zip code of the company involved for handling.
Consumers receive an email receipt for their records.
The BBB does not take either side in a dispute. Instead, we work to facilitate communication between the company and the consumer. Our goal is to help both sides come to a satisfactory resolution to the complaint. There are 150 Better Business Bureaus in the United States, Canada, and Puerto Rico with information on more than a million companies. To further ensure a safe surfing and shopping experience online, the BBB advises consumers to educate themselves on potential scams.