While she does spend a considerable amount of time dealing with loss, theft and damage after it has occurred, she contributed to the process when the University revised its Disaster Plan a few years ago. She also chairs McGill's Fire Protection Committee. I meet with representatives from the Environmental Safety Office, Facilities Management and Development, Legal Advisor's Office and Macdonald Campus. Our departments share the same goals in terms of monitoring safety and fire conditions and looking at ways to improve them. The other side of McGraw's job requires considerable sensitivity.
Claims are the most difficult to deal with because people are under a lot of stress.
Perhaps they are displaced, or some equipment they need for their job has been stolen or damaged. Our job is to restore them as much as possible to the position they were in before the claim. But sometimes things aren't insured or there are delays. Whatever the difficulties, she is happy in her work. I think it's one of the most interesting jobs on campus.