Responds to routine and administrative inquiries as accurately and factually as possible, based upon knowledge of the programs or operations of the office. Receives and reviews incoming correspondence. Composes correspondence for signature of supervisor in reply to inquiries or requests for information concerning administrative or clerical functions of the office. Responsible for the control of required reports, their preparation and follow-up. Organizes and maintains current and accurate files of general correspondence, records and other pertinent reference materials.
Assists subordinates in the procedural aspects of expediting the work of the office.
Ability to use sound judgment. Ability to exercise tact and diplomacy. Ability to communicate orally and in writing. Knowledge of MS DOS, Macintosh, and Microsoft Office. Knowledge of the duties, priorities, commitments, policies, and goals of the office to perform routine and non-routine assignments.