A call for action. Characteristics of useful and cost-effective methodologies of outcome evaluation in rehabilitation programs. Their role and training. Using patient information to identify areas for service improvement. The importance on waiting time in patient satisfaction with emergency room care.
Computers make patient surveys more useful, cost-effective.
Hospitals, p. 65. A meta-analysis of the impact of patient education programs. Applied social psychology at Loyola University of Chicago. SASP Newsletter, p. 9. A state of the art review.