Time spent on system problems delays work at other sites. The further the separation between training and launch, the more information will be lost. The sooner the trainees apply the new knowledge, the better the retention. Other tools should be provided to supplement the training. Headend technicians should receive an equipment overview during headend installation.
Detailed training is more cost-efficient at regional locations.
The installation process needs to be as efficient as possible. How physically to perform the install typically is welldocumented, but the order in which the install is performed often is overlooked. These are some of the tough questions that need to be answered by each company. Even cameras may prevent theft. This is not to insinuate that installers are thieves, but one bad apple causes grief for all.