There is never a question about someone receiving incorrect change. And money drawers never come up short. Some bettors like the privacy the machine provides. The machines take bets, but do not give out cash. Winning tickets must be cashed by a clerk.
Clerks are an element of our customer service.
He started out as a parimutuel clerk, eventually moving up to run the track's entire parimutuel department before becoming vice president of operations. Mr. Sadler of Louisville said clerks are invaluable to the track. They explain how to place a bet, tell patrons which horse has scratched and who the favorites are. Clerks in Kentucky are the friendliest in the nation, helping people in various stages of sobriety to place bets, said Mr. Sadler, who has been a parimutuel clerk for 30 years. He added that customer service would be reduced by eliminating clerks, and that shouldn't happen at the industry's premier track.