The goal is a turnaround of eight business hours, with mail received and delivered within that time frame. This goal has not yet been met. According to Ms. Sirianni, staffing has been adjusted to help resolve this problem. Many departments have expressed concern with the need to send employees to a Distributed Mail Center to pick up mail. While this is a central element of the redesign, the mail team will look at ways to make this a smoother process.
Customer feedback is important and valuable in correcting the problems.