In fact, those companies engaged in electronic commerce are increasingly requesting the incorporation of video, audio and synthetic content into their web-sites because of the greater knowledge transfer efficiency that it provides. However, the same companies do not want to frustrate consumers who may not possess the requisite high bandwidth network connection to support such interactions. If web browsers can't find the information they are seeking, they will either move on to the next site or pick up the phone. Either the sales or service opportunity is lost or the customer is inconvenienced by having to leave the site, disconnect the web session and dial the call center. Provides an ergonomically acceptable means of interfacing agents into customer interaction web sites .
Call centers are high volume, highly maximized centers of productivity.
Specialized applications detract from the economies of scale. As a result, we have developed a design that is non-intrusive and leverages the existing infrastructure. For the end customer dialing in via a 28.8k or 56k modem, which represents the vast majority of browsers, they can have access to the highest levels of service and information delivery without the time delays that restrict marketing to the masses today. To experience Alter E-Go Interactive TM in real time over the Internet, press the button now. NetProducer TM News and Entertainment on the Internet represent some of the leading commerce applications today.