Castelle Products Castelle is committed to providing world-class Customer Support and Services. We are proud to announce several enhanced Support Plans that are specially designed to meet your business needs and support requirements. This Standard warranty requires the FaxPress to be diagnosed by the Technical Support team, before the unit is sent to the repair department. The average repair time is between 7 and 10 working days.
Customers are responsible for one-way shipping charges for the defective unit.
Software Upgrades Castelle offers software upgrades on all new releases within 60 days of original equipment purchase date. 30 days of free support will be offered to customers who purchase Software-Only upgrades without the purchase of the Extended Support Contract. Extended Support and Services Customers must purchase Extended Support from Castelle in order to receive the benefits listed below. The duration for the Extended Support is 1 year. The Extended Support Offering is available to customers at the time of original equipment purchase or anytime thereafter.