A Platform Release will entail major changes to the underlying MetaFrame architecture, and will be introduced every 18 to 24 months. Imagine that you ve just purchased and installed one of Citrix s new software products, and you have a strange error message that you can t address. You contact Technical Support and your problem is resolved in just a few minutes by a helpful, knowledgeable engineer. The Services Readiness group is chartered with the mission of assuring that our internal support and related organizations are prepared for new products when they are released, and that the right combination of people, processes and information are in place to address customer issues quickly and thoroughly. The team is committed to preparing the Citrix Services employees, disseminating relevant information to our resellers and customers, as well as being the voice of the customer in the development process.
Customers are the focal point of our business.
To address the needs created by new products within the Citrix family. To understand the end user s perspective and be the voice of the customer with respect to the supportability prior to final release. The Services Readiness Team goes into action any time a new product or feature is created. We want to ensure that Citrix Services employees around the world are ready to help you integrate our latest technologies.