All accounts are due on the day of the month the customer starts. Accounts starting on the 29th, 30th, and 31st of a month will have its start date changed to the 1st of the following month. Monthly accounts being billed by credit or debit card will be charged one week prior to the account's due date. Denied cards will be charged at the cash rate for the month denied, and switched back to the original credit card rate once new card information is provided.
Active accounts wanting to add a dial-up or web account have no additional activation fees.
Any customer having a past due balance must pay all money owed before opening another account. If for any reason during the first 30 days of your initial monthly contract, you need to discontinue our service, we will refund you the activation fee. If for any reason during the first 30 days of your initial one year contract, you need to discontinue our service, we will refund you 11 months of service. This guarantee does not apply to the activation fee. For further policies you can view The Internet Connection's Residential and Business Service Agreements For further questions of service you are always welcome to stop by, give us a call, or contact us .