All employees, when told that something is being discussed in confidence, are expected to respect that confidence. Repeated failure to adhere to these guidelines will be reflected in annual performance reviews. Guidelines for resolving differences and conflicts The parties directly involved should make the first attempt to resolve the issue at hand. If an issue or problem is brought to the next level, the contacted manager is to give high priority to resolving the situation. Once the issue is taken to a higher level for resolution, the parties concerned should not expect a decision based on consensus.
All parties involved, however, are to be informed of the resolution in a timely manner.
Parties are expected to support the resolution in a respectful and professional manner.