Consult with computer users and technical support staff. Formal training beyond a high school diploma of one to two years, two years of college coursework, or Associate's degree or equivalent. More than one, but less than two years or equivalent. Error would extend beyond the position's department. Receive or provide information.
Activities specifically focus on an entire field and generally on related areas.
Responsible for making some decisions which require consideration of various criteria. Decisions are usually within limits prescribed by established policies or the supervisor. Under general supervision, proceed alone on regular tasks, referring questionable situations to the supervisor. Provide a non-standard response or prepare written material that requires some research. Use complex business or technical programs in an environment that requires some programming skills.