One new procedure may be a secretary always greeting the client in the reception area when the lawyer is not yet available. Another might be a letter expressing appreciation for the client visit sent promptly after the visit setting forth an outline of the matter and asking for comments. Several law offices have a hard and fast rule to send to each client a copy of every piece of paper concerning the client which is generated in the office or which arrives in the office from another. This is an easy way to let clients know their cases are being worked on. Many offices send client satisfaction mailings to every client at the end of every matter, and they receive replies which are used to modify office practices and procedures.
Clients appreciate knowing that their lawyers are expending effort on their very important matters.
Contrast this with the law office which knows the birthday or wedding anniversary of every client and sends a greeting. I needed a lawyer, 2. I was unable to get in touch with you, 3. I got another lawyer, 4. I don't need you anymore.