He insists that HR professionals need to frame what they do in terms of the organizational capabilities they must create. Multiple Role Model . Most books on human resources are organized around human resources practices. Ulrich presents a framework that clearly shows four key roles that human resources professionals must fulfill in order to add the greatest value to the organization. The two axes represent focus and activities.
Activities range from managing processes to managing people.
These two axes delineate four principal roles. They systematically assess and align HR practices with business strategy. Organizations have numerous systems. The ability to design, integrate, and operate these systems is the essence of effective organizations. Building new organizational capabilities call for performance management programs aligned with the desired outcomes.