158.1 L711c MacDonald, John and Piggott, John. New York, American Management Association, 1994. 658.562 M214t Making Total Quality Happen , edited by Frank Caropreso. New York, Conference Board, 1990. Offers articles focusing on the customer as the key to competitiveness, nurturing quality throughout the organization, global development, the strategic planning link, and winning the Baldrige Award.
Book call no.
658.562 M235 Mann, Nancy. The Story of the Deming Philosophy . Los Angeles, Prestwick Books, 1987. A Primer Guide to Total Quality Management . The Deming Dimension .