Hotel Desk Clerks - Main Hotel Desk Clerks Hotel desk clerks greet guests, assign them rooms, and handle payments. Hotel desk clerks perform a variety of services for guests of hotels, motels, and other places of lodging. The main duties of clerks are to greet and register guests. Clerks also assign guests their rooms, answer questions, and take payments when guests check out.
Desk clerks keep records of room assignments and other registration information on computers.
When guests check out, clerks prepare and explain the bill of charges, and take payments. Desk clerks constantly work with guests. Through their attitude and behavior, clerks influence how guests feel about the establishment. Clerks answer questions about services, checkout times, the local community, and other matters of interest. If guests report problems with their rooms, clerks contact housekeeping or maintenance staff to correct the problems.