To obtain a stronghold on customers in the communications industry, Cygent Inc. is pushing to change the way telecom services are bought and sold. As the many providers of communications services team with each other, it makes ordering their services confusing to both end-users and customer service departments at those firms, said Kevin Elmore, president and chief executive officer at Cygent.
Carriers use it to make sense of their offerings to their customers.
Those clients use the software to present their offerings and customer service via the Internet. Its only competitors may be the programmers within the telecom carriers themselves, Elmore said. We sell a package that does all of the features and functions, and they can color it any way they want. Additional seats can be purchased as the client adds more users. The start-up has about a dozen customers, which include Telecom Italia and Vectris.