If complete independence is impossible, the disabled person should be accompanied by someone who can give the extra help needed. If this is out of the question, there are some organisations specialising in holidays for severely disabled unaccompanied people, both in this country and abroad. The name of the person's disability and its effects are also vital information. There are many kinds of disability, both temporary and permanent. If a particular country or resort has been asked for, the service can tell you which operators serve that destination, and in some cases will be able to give detailed information about facilities for disabled people in hotels there.
Communication is essential when booking a disabled client on a package tour.
It is the travel agent's task to provide all the information a tour operator might need to ensure the success of the trip for the client. Misunderstandings will be minimised if the enquiry and booking are backed up with a letter clearly stating the client's needs, and requesting written confirmation that these can be met. The paragraphs which follow on transport and accommodation will also help to ask the tour operator the right questions. The time of day for travelling can be important to someone with a disability, as can the difference between a non-stop flight or one which involves stopovers. Each UK airport gives details of the services that they can offer to disabled travellers.