When you are interviewing a person about refills of medicine you assess if they have some knowledge of how that chemical works. You expand on what they know and give them thumbnail explanations or pearls of wisdom for them to use the next time they cogitate on the issue. Sometimes you are exactly what the caller wants. Her voice quickens as she talks indicating she is very troubled by this. He took some this morning.
Black tongue is occasionally a side effect of that medicine.
It has something to do with the bismuth sub-salicylate. Bet his stools black too. So how'd you know that. Now when I orient another nurse to the biz I just let them listen to 8 hours of my conversation. This takes a lot of energy because after each call is an abridged history of the individual and the story 'so far'.