Frequent, filterless, fast communication about priorities fuels action. EDS colleagues are fully informed of the state of the business at all times. Even more valuable is the candid feedback I receive from thousands of them. A final operating mechanism engages our clients. Clients accounting for 90 percent of EDS revenues currently are represented on the dashboard.
Clients score our work directly.
It's open, it's honest and sometimes it stings, but it's absolutely essential to attaining our goal of being the undisputed services leader in the world. At EDS, our only purpose in life is services. Our commitment to service excellence is a real differentiator for us. We measure our performance through our Service Excellence program. This program is purposefully designed to include performance feedback from our clients as well as our EDS team.