Give you five days written notice of pending disconnection for an unpaid bill. The final date shall not be less than five days after the notice is mailed. Provide the customer with 12 days written notice for an unpaid deposit. The amount of the deposit cannot exceed the cost for two months of basic local telephone service. The same rules for electric and gas service also apply to telephone service.
Customer finds bill confusing.
Customer does not act quickly upon the advice of utilities. Customer or utility employee is uncooperative. Politely explaining concerns to the utility customer service representative. Noting the name of the customer service representative and time of the call. Asking to speak to a supervisor if the customer service representative cannot resolve your complaint.