Harrington's change process chart. What is a process. Processes versus vertical organizations. Managing your business processes. The history of business processes.
Business process fallacies.
Although some American industries have been improving, the progress has been too slow. Businesses are feeling national and international competition and must increase progress. Harrington writes that major change is needed in American industry to keep us ahead of our competitors. Both manufacturing and business processes must be vastly improved. Business processes used today by most companies have not kept pace with today's business environment.