Accounting and Budget Office develop a handbook for new employees with flowcharts of processes. Because Financial Aid does not provide timely information to Financial Aid Accounting, accounting is unable to provide students with information, and sometimes checks, in a timely manner. Students are shuttled between the offices. Until very recently Financial Aid Accounting has been unable to get Financial Aid's attention on addressing and solving this problem. Because the customers do not know what they can expect in custodial services for each building, they may expect something custodians are unable to do and may not know when they are not getting service that they should.
Customers say that the current level of service, particularly bathrooms and floors, is too low.
Hire supervisor who knows our work and works mostly midnights. The supervisor, with custodian input, should reassess and reassign the current distribution of work areas. Some workers have larger areas than others. Strip floors every six months and buff once to twice a month. Division leadership and Facilities Operations management call upon employees to join in helping to keep areas clean i.e., not pouring coffee grinds into bathroom sinks.