If you intend to monitor employees phone calls, you should develop a policy on monitoring and have it reviewed by an attorney specializing in employment law before you implement it. Be sure that employees know and understand the policy and the procedures you will follow as well as the reasons behind them when it comes to monitoring their workplace conduct and communication. Employees also need to be made aware of the purpose for monitoring, Bailey says. Workers who understand the reason for monitoring are more likely to accept it without feeling that their rights are being violated. Trust is as relevant in the workplace as ever, Bailey notes.
Communication is the key to it all.
Jacquelyn Lynn left the corporate world more than 13 years ago and has been writing about business and management from her home office in Winter Park, Florida, ever since. Inc. All rights reserved.