It is a support service that supplies opportunities for clients to express their concerns, gain relevant information, and access support.
Clear information is vital to help families begin to re-organise their lives and to relieve anguish.
The service is also accessed for information by the legal profession, students, and other community organisations. The prison system can be threatening and difficult to understand for those people who have had no previous contact with it. Families and professionals alike can experience frustration and confusion understanding prison procedures. The Prisoner Information and Helpline services can dispel this and give invaluable assistance in a time of crisis.