Control includes, but is not limited to, handling. There is an option in this case. The standard does not prevent the supplier from requesting a concession from the customer. But it does not preclude using additional or equivalent alternative verification criteria. Both clauses 4.13 and 4.14 apply to all generic categories of products, which include service, hardware, software and processed material.
Corrective action is completed in the short term.
Preventive action is typically completed over a longer term. Corrective and preventive actions are not intended to be different levels of action. Corrective and preventive actions are not intended to be different levels of action. Clause 4.15 is applicable to all products within the scope of the quality management system, including those products purchased to produce the final product. In addition, clause 4.15 contains other requirements.