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The product benefits customers by allowing them to quickly and confidently initiate appropriate corrective system actions resulting in optimized availability and reduced administrative and maintenance costs. The product performs online event correlation and interactive diagnosis to address problem identification including symptom detection and identification, root-cause analysis, diagnostic testing, fault isolation and recovery. The diagnostic capabilities provide detailed problem descriptions and expert advice on problem resolution based on best practices and advanced trouble-shooting techniques. Additionally, the product provides real-time analysis of performance issues that occur frequently or have a short but adverse impact on the system. About BMC Software One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation.