Enterprise Application Integration Enterprise Application Integration E -commerce is forcing organisations to change the way they do business and to compete in a global market.
Customers expect greater speed of service.
Products too are becoming increasingly tailored to the demands of individual customers. And mergers and acquisitions are forcing firms to integrate incompatible systems. All this change is putting pressure on IT departments to ensure systems work with each other so a firm can maintain competitive advantage. Front-end Web systems need to link into the customer database so fast responses can be given on the status of an order. This then needs to link to the supply chain to ensure that a firm can fulfil the customer's order, for example.