RMA costs will be waived. Customers are responsible for one-way shipping charges for the defective unit. This benefit will not apply to obsolete Castelle products. Castelle will make commercially reasonable efforts to meet this goal. RMA costs will be waived.
Customers are responsible for one-way shipping charges for the defective unit.
This benefit will not apply to obsolete Castelle products. Software Upgrades Extended Support provides free software upgrades released for 1 year from the purchase date. These upgrades will be proactively sent to Castelle customers within 6 weeks of the upgrade release date. Access to Customer Services Web Site Castelle will provide access to our Customer Services Web Site, access to useful product specific technical information for 1 year from the purchase date. Pay Per Incident Support and Services Customers can choose to use Technical Support on a pay per incident basis.