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With the guarantee, BMC Software sets a new standard for the industry by accelerating a customer's time to value through fixed costs and mutually agreed timeframes, thereby shortening the time it takes to utilize technology for business advantage. SureStart provides training, knowledge transfer, implementation services and transition processes. We are setting a course that the industry has no choice but to follow. With more than 260 successful SureStart implementations, a growing number of OnSite members and 26 Service Assurance Centers implemented, BMC Software has the experience and confidence to bring the guaranteed SureStart implementation to market. The business world today is rapidly moving to an everywhere, all the time, e-business environment.