The University will be informed of this arrangement. The staff of the IUCN shall professionally assist and advise the OmCED when authorized to do so by the IUCN Director General, and in a manner approved by the Director General. All such complaints or requests should be in writing, preferably in the English, Spanish or French language. Copies of the MoA and the Operational Guidelines will accompany the notification of receipt. For each complaint or request a separate file shall be maintained.
Communication can take place by mail, electronic mail or fax.
The address of OmCED will be EC's headquarters in Costa Rica. No anonymous complaints or requests will be accepted. Requests for confidentiality shall be honoured. Because transparency is an important feature of the ombudsman function, the issue of confidentiality will be discussed with the stakeholders in the various stages of handling the situation at hand. The Secretary-General will set forth in this notification some of the standard elements that need to be included.