But trust and comfort don't guarantee innovation and creativity. Smart talk inhibits real knowledge sharing and also stops action in its tracks. The authors highlight five strategies for closing this knowing-doing gap. It happens when there is mutual trust and respect between managers and employees. When the decision-making process is perceived as fair, respectful, and solicitous of others' points of view, employees are much more likely to cooperate and even actively support decisions they don't agree with.
Creativity requires collaboration among people who see the world differently.
But all too often, constructive conflict turns into personal disputes, and the creative process breaks down. 2000 President and Fellows of Harvard College. All rights reserved. All rights reserved . This site is developed in association with Molecular .