When we blame others we become a part of the problem Asking questions and listening to the answers makes our work easier. We all deserve friendliness All of us respond to positive communication. Positive communication is just as important with fellow employees as it is with patients and their family members. Speaking, listening, performing, and learning are the types of positive communication we use with our fellow employees. The words we say are only a small part of how we communicate.
Actions also leave lasting impressions.
Take personal responsibility for every customer you encounter. Treat your patients as if they were beloved family members Realize that the laboratory gives answers not everyone wants to hear. Patients may have apprehensions you are not aware of Someone s health is personal, someone s death or dying is intimate. Realize you are a part of this and act accordingly.