Online Balance and Transaction Information Letting customers see their account balances online is how Internet banking began. More than half of the programs can show transaction and balance information for unusual accounts, such as loans, credit cards, trust accounts and brokerage accounts. Thirty percent offer insurance policies and mutual funds. Almost three-quarters of the programs provide unlimited account history, depending only on the bank s online storage capacity. Anywhere from two months to one year is common storage for banks to offer.
Banks can customize the account fields with more than three-fourths of the programs.
Almost a quarter of the programs offer an integrated online credit scoring function, with half working on it. Almost half already let you integrate with a third-party for online credit scoring. This application is essential if you want to be able to compete with online loan sites that offer instant loan approvals. The call center may be the bank s own, or more likely is the one provided by the first line of support. It may be a factor of whether or not the bank uses check imaging at this time.