The division's first Quality Improvement Team submitted a request for savings incentive account dollars and the request is approved. May 1999 OOED in cooperation with DDD develops a specialized DDD version of Quality Improvement Basic Awareness Training for Mangers and Supervisors. The QISC approves proposal to select a vendor for Facilitator Training. The division reaches the 2000 mark for employees trained in QI Basic Awareness. Each Regional Administrator and Office Chief met with their staff and developed detailed work plans to address concerns listed in DOP survey.
Consultant is selected to train the trainers for facilitation training.
The division logs in over 60 requests for process improvement teams. The request for saving incentive dollars is approved and the train the trainer for facilitators is scheduled. First Train the Trainer sessions for QI Facilitator Trainers. Facilitator training is scheduled for the division. Six DDD employees are certified as Zenger-Miller Trainers.