Explain that the intent of this lecture is to establish a common understanding of, and language for, discussing conflict during this workshop. A basic premise is that not all conflicts are alike, and we need to look at different types of situations. Also point out that we will be looking at one approach to defining conflict and using certain techniques for dealing with conflicts. There are other approaches and models that exist in the field. Differences People are different by birth.
Differences make life interesting.
Imagine if all people preferred the same food, dress, profession, etc. Difference in itself is not a cause for conflict, but difference can be a source for conflict. Disagreement Disagreement begins when people express their preferences and priorities in comparison with other people's preferences and priorities. Disagreement can be harmless and have no consequences, with no need to resolve the disagreement. Problem Problems occur when disagreements or differences cause some consequences for at least one party.