Technology is a very essential component of a successful Retailing Mall. We have in place the latest in technology needed to run a Shopping Mall. Polaris has developed a comprehensive software package for us. Yes, there is a shortage of skilled people in retailing. There are no structured institutes that cater specifically to the Retailing industry.
Crossroads looks for people who have good communication skills, and pleasing personalities.
This is especially true at the shopfloor level. But in fields like Retail Merchandising, Supply Chain Management, Inventory Management, Visual Display, etc. we do feel that there is a dearth of trained people. The Retailing industry in India has just begun to understand and appreciate the complexities of the Mall as a business model and the process of Mall branding. Consumer brands and companies in the consumer products business, too, have just begun to understand this process. They are now defining Malls not merely as a point of sale but as locales, which can enhance their brand's values in the eyes of consumers and positively impact sales.