Wyatt's Philosophy Wyatt's Management Philosophy 3738 South Mooney Blvd. Overview Before delving into the text of this mini-web, allow me to offer a bit of background. My name is Christopher Scott Wyatt and since 1986 I have managed software development and support teams. Technology is supposed to improve service, at least that is the ideal situation.
Customers are everything.
As a consultant, I work with technology firms as an end-user support and customer satisfaction specialist. When a company is losing existing customers or failing to attract new customers, someone like myself helps determine why. Customers, both internal and external, receive information about a company or internal technology department at many contact points. The contact points range from advertising and hearsay through personal experience. Every contact point affects end-user satisfaction.