The Texas Department on Aging is committed to ensuring quality service to the people of Texas in all the areas for which the department has responsibility. The Compact with Texans describes the services provided through the department's twenty-eight area agencies on aging, the guiding principle of the department, and the goals and objectives used to support that principle. In addition, the Compact with Texans provides response times and the process for handling complaints.
Customer satisfaction is the ultimate measure of our success.
This site contains information about the Department, the Area Agencies on Aging, and the aging network in Texas. Additionally, the website provides links to many sources of information about issues affecting older persons. The Texas Department on Aging should be considered the premier source of good information about older persons, their needs, and the many services available to them in Texas. In the event the customer cannot obtain the information needed or a complaint is regarding the Area Agency on Aging or the Texas Department on Aging, the customer may contact the Department directly through mail, facsimile, e-mail, or telephone.