Customer service is comprised of five teams, each composed of two financial aid advisers.
The Athletes Adviser is located in Peabody Hall, and also counsels student athletes at the Office of Student Life in the Academic Advisement Center. A Financial Aid Adviser coordinates financial aid processing for students in the Master's in Business Administration program, counsels and corresponds with students, provides them with information and guidelines concerning the awarding of financial aid. SFA works with the College of Business Administration to establish financial aid budgets for use in coordinating financial aid processing for students enrolled in the various MBA programs. Due to confidentiality regulations, we cannot respond to specific requests about individual financial aid files but we can provide helpful information regarding the financial aid process and program availability and eligibility requirements. Tutorial assistance allows veterans to be reimbursed for the costs of tutorial assistance needed in the course of their education.