Where electronic images are not available, I can scan the existing paper forms and quickly map them as well. People Love It Response from federal agencies and the public has been overwhelmingly positive. GSA has received numerous e-mail letters from federal employees and the general public. For example, a customer survey could be conducted over the Internet and data easily extracted to a database for marketing and customer service requirements. XML is quickly gaining recognition as the industry standard for data handling on the Internet.
Customers constantly express frustration that there is no one location to search for documents.