Aggregate metrics data by organizational code. Create reports at each line management layer. These will provide feedback to the managers on metrics that are pertinent to their own strategic interests. At the senior management layer, combine the metrics data into the 'vital few' needed to give an overall picture of the agency's balanced scorecard, on a continuous basis. At each level of the organizational hierarchy, the data are aggregated across the lower levels.
Aggregation serves to reduce information overload.
Periodically, measurements are collected, aggregated and analyzed at each management level. These data provide the managers with knowledge of strategic performance within their own part of the organization. In other words, the performance evaluations are not only for the top-level managers. Each manager, at each level, benefits by seeing the same metrics as they apply to his or her own area of responsibility. Once the metrics and data collection procedures have been defined, an information infrastructure can help greatly in managing the data flows.