You must contact UPI and have an RMA number issued within 15 days from the date of invoice. Once an RMA number has been issued, UPI must receive your product within 10 days or the RMA number will be voided and no refund or credit will be given. Shipping and handling is non-refundable. Any return after 15 days will be exchanged only and subject to UpgradePlanet warranty policies. UpgradePlanet, Inc., will not accept any physically damaged merchandise for return, exchange or warranty under any circumstances.
All warranties are for replacement by the same or similar item only.
All other memory carries a lifetime warranty unless otherwise stated. Retail Boxed CPU s carry a three-year warranty with the manufacturer. Please contact Intel or AMD for any defective boxed products purchased. Hard Drives typically carry a 3 year warranty through the manufacturer. UPI will directly service the first 30 days of this warranty period.