Knoxville, TN, SPC Press, 1990. 440 p. Thorough discussion of Deming's philosophy including numerous Deming quotes, exercises, and the fourteen points. Book call no. Reinventing the People Side of Your Business . Essex Junction, VT, Oliver Wight Publications, 1993.
Book call no.
The Route to Improving Performance . East Brunswick, NJ, Nichols Publishing, 1993. New York, Knopf, 1988. 658.562 Q1 Quality Yearbook 1994 . New York, McGraw-Hill, 1994.