The download process may take a reasonable amount of time to load onto your system. Complaints may also be submitted by telephone. Remember however, the most effective complaints are those that contain firsthand, verifiable information, and include as many specific details as possible, including dates and times, as well as any evidence related to the complaint. While anonymous complaints will be reviewed, they may be impossible to pursue unless they include evidence of the allegations made. The entire complaint, investigation and legal action processes may take an extended period of time depending on the complexity of the case.
Complaints posing the greatest risk receive the highest priority.
Complaints, in general, are confidential and are not public record during the investigation process. However, when an accusation is filed, it becomes a matter of public record and the BRN will disclose the specific charges upon request. Once disciplinary action has been imposed, it becomes a permanent part of the nurse's record and is subject to public disclosure. In addition to taking disciplinary action against a nurse's license, the BRN is also responsible for denying licensure to those individuals identified as potentially unsafe practitioners. If an application is denied, the applicant can appeal the denial through the same disciplinary proceeding as those indicated previously.