Customers need a microphone and speakers connected to their PCs and they download a Java applet to speak with on-line agents. OneClick Contact automatically confirms that customers connected microphones and speakers to their PCs. As shown here, the software generates pop-up windows with warnings or reminders, if, for example, customers disconnect microphones from their PCs. OneClick Contact then adjusts multimedia settings on customers' PCs, such as raising the volume if customers set their speakers to mute. The software retains customers' original multimedia settings at the end of each conversation.
Agents can push Web pages to customers by entering digits from their touchtone phones.
You set numerical codes associated with different Web pages by working with a team of eStara programmers. For example, eStara can help you set up OneClick Contact so that agents press one to push a Web page about a product for which you offer specials.