All statements are sent to customers via e-mail. Customer understands and agrees that CBR shall not be responsible for any charges or expenses that customer may incur resulting from overdrawing customer's bank account or exceeding customer's credit card limit as a result of an automatic or manual charge generated by Cobalt Racks pursuant to this authority. Timely payment is crucial. If customer's account is in default and their account is sent to collections, customer will be responsible for any collections fees that may apply. The minimum contract length for any of our services is 6 months, for Network Access and Dedicated Server services.
Customers can change programs or services as many times as they want.
There is NO upgrade fee to change to a higher Dedicated Server Plan. All fees paid in advance of cancellation will be pro-rated and refunded by CBR to customer if CBR initiates its right of cancellation and customer is NOT in violation of these Terms and Conditions. Due to protection concerns, all account cancellations must be done in writing via US mail or fax. Notifications of cancellation must include the company letterhead, account name, principal contact name with valid signature, last four digits of credit card number on file and reason for cancellation. Third party cancellations are not accepted.