The commission concept is giving its last gasp.
Consumer resistance is futile and pointless in the face of the inevitable.
The ACTE president advised the industry that planning for the future would be far more profitable than arguing with it. Foster believes that the history and nature of the commission structure have led to some expensive built-in problems and trends that made booking procedures doubly expensive. We never told them that commissions existed and that agencies were making a profit from their business. Now that deregulation has taken us to the point of where we are today, economic realities have some short-sighted business travel industry practitioners crying foul. Some of us do this now in an attempt to change the behavior of our travelers.