The Cultural Platform of a Reliable Organization T hose responsible for managing organizations have several obvious concerns, such as finance, operations, marketing and the continual development of products and services. All of these areas are visible and measurable. During the regular management review meeting, each is on the agenda for evaluation and discussion.
Charts are prepared, views are exchanged, and action is assigned.
MBA case histories are built around such things, and one could get the idea that this is what management has to do to run a useful and reliable organization. They know that the organization cannot grow and prosper without a vision to guide each action. They agonize about having each employee and supplier understand this vision so that they'll implement it effectively each day. They want a company that actually does what it has said it would do, in every system. In other words, management would like to have a corporate culture that makes the organization reliable.