Customers will have more complete information with which to plan their travel. We will provide them with an informational card that denotes their status and explains our policies and procedures. The timesaving process will improve customer service representatives' speed and accuracy, allowing them to serve more customers, more quickly. When a customer is denied boarding or involuntarily downgraded due to a change in aircraft, we issue a certificate to appropriately compensate our customers for their inconvenience. These plainly marked, standardized certificates will be easier for customers to read and understand.
Customers receive a tangible apology for their inconvenience.