This includes not only your online marketing materials, but also your packing materials and invoicing. Proper identification of CCNow as your online retailer will also help customers remember the transaction when they receive their monthly credit card bill. This minimizes the occurrence of unnecessary disputes. Customers want to know how to get in touch with you if they have questions. Be sure to supply your E-mail address, your street address, and a contact phone number.
Customers deserve to be treated like gold.
If you can, make it a policy to respond to E-mail within one business day. Customers will be delighted to see that you care about them. If possible, include an image of your catalog or building, customer testimonials, or even a brief company history. Describe your products for what they are. Be sure that customers are familiar with your products before they order.