For the most part, if agents are seated in cubicles and if your center's floors are carpeted, you might not need noise cancellation. Ahern Communications occasionally calls its clients' call centers to test noise levels. The company determines whether to recommend noise-cancelling headsets to a client based on the amount of audible background noise in the client's call center. This model lets agents move the microphone and the earpieces to comfortable positions. Some headset distributors suggest that their customers consider convertible models so that agents can select headset styles they prefer.
Convertible headsets give agents a lot of different options.
An example of a convertible headset is GN Netcom's Profile SureFit . Profile SureFit lets agents wear the headset with an ear hook, a headband or an ear loop that completely encircles the ear. The ear loops come in four different sizes. Profile SureFit is available in three different models, depending on whether the headset has a noise-cancelling microphone or a flexible boom. Plantronics' DuoSet is another example of a convertible headset.