We provide custom programming services for those cases, in which our generic CMS product cannot be used to provide a desired function, and must be modified. Since the magnitude of customizing CMS can present a wide range of implications, we have developed various internal procedures to serve as guidelines for the development, execution, and delivery of custom software. The costs associated with custom programming can be declared in varied terms, such as time and materials, or not to exceed a certain dollar amount, and are generally associated with small programming projects. Large undertakings, due to the magnitude of cost and effort involved, require formal procedures. These include complete project definition, request for quotation, initial technical evaluation, and project management review.
Contractual development includes items such as milestones, request for change, etc.
Hotline Support Our hotline service serves as the focal point within Caelus. We answer questions, and help solve problems that may come up during, or after implementation of the Caelus Management System. Caelus has established policies and procedures for using our hotline services which ensure timely, and accurate response to your questions. All hotline calls are processed on this priority basis. Our goal is to answer the most critical problems first, but all calls, regardless of the priority, will be resolved as quickly as possible.