If greater modem usage is observed, customer will be asked to upgrade subscription level. Includes dial-up IP with dynamic IP address. Includes UNIX shell access. Specific problem reports, pointing out a problem at a2i, are accepted. Most other customer service requests are answered by referring user to standard documentation.
All customer service is provided to a single contact person.
Due to personnel changes we currently have no support staff that are familiar with Macintosh-specific issues. 10 M disk space is included. No assurance of disk backups, except for incoming mailbox. In This account type is for the truly budget-conscious user who expects to make very light use of the account. Be sure you are either a technically knowledgeable user or can rely on friends and coworkers to help you configure your software.