Research Services Online Surveys Customer Satisfaction Employee Satisfaction Custom Research Small Bus. This survey monitors user satisfaction with PC help desks. The information obtained from this survey can be used to modify help desk procedures and training of help desk personnel, and to identify users with unresolved problems for follow-up work.
Description follows below.
The Analysis Process Documents You Will Receive Pricing Download the Questionnaire Purpose of this Questionnaire Monitor satisfaction with corporate PC Help Desk. Modify training of PC Help Desk personnel. Identify users with unresolved problems for follow-up work. Three attributes pertaining to the person who first answered the help desk phone. Two attributes pertaining to the person who actually ended up trying to help the employee.