Technical support covers such areas as phone support, on-site service, replacement or loaner contracts, upgrades and bug fixes. The difficulty with this scenario is that when a problem occurs, it is not uncommon for each vendor to point a finger at the other as a cause. A common example of this is for color printers. If you want a printer that your CAD vendor does not support, then you will need to buy it separately, possibly requiring a separate maintenance and support contract. The quote you receive from a CAD vendor, no matter how complete, will not be able to include many of the hidden and variable costs which will be unique to your company and its growing needs.
Color printers pose the greatest potential for problems.
It is important to take note of all the considerations mentioned herein, because echnology is changing all areas of our business, from how a product is designed, manufactured and marketed, to how inventory levels are tracked at retail. Yet, believe it or not, we are in the stone age of technology. The computer is changing the face of the design function from a creative task, to a multi-dimensional process using new tools and concepts that go far beyond just color and texture. Look for CAD systems to be the impetus behind new fashion trends that without the use of technology, would never have been possible. Please Rate This Article.