Confirmation of items ordered will be timely provided in a format that is easily comparable to original request. Invoices will be easily understood by a non design professional. Designers need to distribute info on process and roles. Call Center should provide info on Partner products. Confusion continues because of lack of coordinated information dissemination and ordering.
Constant education is needed.
Same as above. Designers will distribute info on process and roles of each of the players. Furniture Vendor will provide periodic training and web-based process and product aids. . Invoices are sent at time product is shipped. Invoices are dated with shipment date.