Consider ability to communicate with internal and external clients in a helpful and informative manner. Anticipates clients' needs and delivers services in a consitently timely, accurate and friendly manner. Takes responsibility for problems and quickly resolves. Provides internal and external clients with complete and full information in a timely, accurate, and courteous manner. Takes responsibility for problems and provides solutions.
Attitude is helpful and courteous.
Service are on-time and accurate. Services are often not delivered. Consistency and tiemliness are problematic. Tends to not take responsibility for actions. Lapses in timeliness, completeness, or taking responsibility for problems.