Complaints are to be taken seriously and dealt with as quickly as possible.
For the most part, complainants want the situation to be resolved as soon as possible. The closer to the situation that this can be done, the better for all concerned. Those unit heads are encouraged to respond as quickly as possible to address the complainant's concerns. Due to the unique relationship with the U.S. Department of Agriculture, it is essential that complaint reviews, resolutions and documentation meet specific standards. The university complaint process meets those requirements.