I'm not sure it's possible to do it properly without jargon, but there you go. Juran and Deming are so difficult to read, we need simpler translations. A Practical Guide to Total Quality Management by Peter Capezio, Debra Morehouse Glad to see this book is in print. Great for supervisors, or people who don't need the whole deal, but need real tools. TQM isn't only for the huge corporations.
Book has small business case studies.
As with many of the readable books, probably a good primer or support book. Read as many as you can.