It reduces the possibility for misdiagnosis because calls are transferred directly to the correctly trained specialist. It reduces menu selections, which keeps you from choosing from complicated telephone menus, shortening your overall wait time. Please have your Express Service Code, system service tag or an order number to enter upon calling. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.
Cooperation is critical to a successful resolution.
Listen carefully and follow the technician's suggestions. Tell the technician exactly what happens when you perform any suggested tasks. Spare Parts Visit our Spare Parts site to find Dell-validated components and to place your order online. The Dell Premier Access Program is a service and support plan designed specifically for IS Professionals who have technical expertise in diagnosing and servicing computer systems. Copyright 1999-2001 Dell Computer Corporation.