A trouble ticket number will be assigned and technical staff will investigate the report. The trouble ticket number must be included with a request for a qualified incident credit. Eligibility for credit will be at the sole discretion of NeTrack. All claims are subject to review and verification by NeTrack. NeTrack reserves the right to modify or discontinue this service level agreement any time without notice.
Credits are exclusive of any applicable taxes.
Credits do not apply to charges other than service connection charges, e.g. newsfeeds, DNS services, or technical support. This service level agreement does not apply to satellite service connections.