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Publications WorldView Worldwide corporate magazine tech NEWS Online technical magazine Extended Alliance Between BMC Software and KPN Bridge the Gap Between IT and Business Alliance to Define, Build and Accelerate the Implementation of Business Process Monitoring. As a major part of this strategic alliance, KPN has developed a set of business-aligned reusable knowledge and repeatable methods designed to capture, present, measure and monitor IT services from a business view versus an IT component view. By doing so, KPN is paving the way to further assure the quality of experience of its end users as they conduct critical business transactions. Today's announcement gives our customers a faster path to fully achieving business availability through proven methodology, solutions and services. Together with BMC Software, KPN has improved and optimized its overall business operations by enabling its internal customers to know exactly how they are using application services, and whether agreed to service levels are being satisfied.