New staff members have immediate access to all accumulated knowledge, reducing training costs. Response time is reduced. SupportWizard's powerful workflow and escalation features automate the monitoring of customer-submitted tickets by watching for new tickets to be submitted and notifying the appropriate people that action is due. The easy to use FAQ interface helps customers quickly find the answers they need at any time. It even automatically sorts search results by those that have been most useful to other customers.
Customers hate waiting on the telephone.
SupportWizard empowers them to find what they need quickly and easily themselves. Instead of waiting for a call back or sitting on hold, they can be scanning the FAQs in your SupportWizard knowledgebase for the solution to their problem as well as other good ideas and enhancements to your product. If customers don't find the answer they need, they can submit their problem or question in as much detail as they like. Because SupportWizard encourages efficient processing and management of incoming questions, the response time is reduced over traditional call-back methods. Flexibility to Suit Changing Needs Your administrator can easily create or change the data and user fields, add users, create new user groups, change the default displays, change the look and feel to match the rest of your website, and control access to information for each user group.