Our mission is to provide personalized, comprehensive, high quality health care, enhanced by medical education and research. In addition to the patient, external customers include insurance companies, employers of patients, regulatory and accreditation agencies, the community, suppliers, etc.
Customers define needs and expectations.
Customers then are delighted and excited about the product or service they receive. Continuous Improvement - Quality represents a process of continuous improvement in processes of work. No line defines good or bad quality. Managing for quality requires leadership, dedication and direction. The Quality Council developed a Quality Strategy focusing on Key Elements, a Quality Definition and six Quality Commitments.