The Waukesha Public Library is one of the most heavily used libraries in the state, consistently circulating more than 1.1 million items annually. The Waukesha Public Library offers a range of print and non-print materials, as well as services for all ages. During the past few years, demand for materials in audiovisual formats has grown consistently. The busy adult reference desk annually handles nearly 90,000 questions of all types. Inquiries may be answered either in person or by telephone.
Customers have the option of placing their own reserves on specific items.
Special assistance is available for individuals with disabilities, including the delivery of library materials to home-bound Waukesha residents. Special emphasis is placed on stimulating children's interests and appreciation for reading and learning, on integrating new technology with traditional library resources, and expanding access and services beyond the library's physical walls. An active Friends of the Library group provides funds that enhance the library's services. The Friends provided seed money to begin the Rental Collection and children's CD-ROM collection, and, in 1996 underwrote the publication of a Centennial history of the library. An ongoing used book sale, supplemented by an annual book sale event, is the source of some of their revenue.