Christmas '99 may be remembered as the season online customer service grew up. Search services have long been a consumer Web favorite. But the latest generation of search tools have become so precise that they're becoming powerful tools for enterprises as well.
Ad serving network companies form an alliance to ensure they are noticed by the Web measurers.
It was bound to happen. The acquisition gives Nortel Clarify's suite of integrated front-office CRM apps. Internet Order Center gives users the option of building an e-store or connecting an existing store to a checkout process.