Los Angeles, Prestwick Books, 1987. A Primer Guide to Total Quality Management . The Deming Dimension . Knoxville, TN, SPC Press, 1990. 440 p. Thorough discussion of Deming's philosophy including numerous Deming quotes, exercises, and the fourteen points.
Book call no.
Reinventing the People Side of Your Business . Essex Junction, VT, Oliver Wight Publications, 1993. Book call no. The Route to Improving Performance . East Brunswick, NJ, Nichols Publishing, 1993.