The heading includes firewalls, intrusion detection, and encryption. According to Andrew Demeo, president of Electronic Commerce Marketing Systems, says more money will be spent taking out middleware and replacing it with extensible mark-up language than installing it. Online trading takes the 3rd highest spot for importance this year, with a 5.61 ranking. For the future it falls to 5th place with a 7.61 rank. According to one banker, online trading is critical from a competitive standpoint.
ASPs manage and distribute software and solutions.
They allow companies to outsource all or part of their information technology. Call center technology can turn call centers into profit centers for financial institutions. It was rated 5.27 in importance and 6.62 in future importance. Interestingly, it ranks No. 5 now, but is expected to take a 16 slot drop to No. 21 in the future. It is important to integrate information about a consumer's online transactions into their profile.