Groupware Usability page may turn out to be your best resource on Groupware. Informal and creative interactions to encourage group communications. With transaction or production workflow systems, there is typically a very involved policy or procedure described and imposed by a corporation . Others include innovation of products and services, raising the productivity of business functions and the transfer of skills from experienced workers to inexperienced workers.
Automation is a false hope.
KM workflow must be about communication , collaboration and coordination of problem statements, task assignments, calendars and schedules, arenas for analysts to think and resolve and publish answers so decision makers can take action. There must be a small powerful and supported group of KM professionals whose job it is to help formulate problem statements, build networks of contributors, actively elicit information, analyze, create knowledge and report it. Allowing everyone in the company to be knowledge managers is a recipe for disaster. This white paper was written specifically to address the business value of knowledge management and the role of IBM and Lotus technologies and services.