This leads us to change the way we do things. At the next meeting on April 4th will talk about the quarterly reports, which will be due tentatively on April 18th. Mike will discuss report format. Will also discuss decision-making and any revisions you would like to see. Cost of quality concept on how to get management's attention.
Bad quality is costly.
Good quality is free. Was stated that the real cost of quality is bad quality. This is built into the process of quality such that other costs decline. Appraisal audits, specs to reality. Consumer has not yet seen.