Agent, we weren't using pagers and our technicians had to go back to their desks all the time to see if they had new work orders. Now they're much more productive because the pager automatically tells them when they have new work orders. Receive saves us quite a lot of time. It was very simple and easy to install. Also, because it's browser-driven, we have no compatibility or communication issues even though we have Novell and NT networks and users running Mac, Unix and Windows operating systems.
Agent is a big help in reducing the time it takes to respond and resolve our calls.
We handle a lot of calls and inevitably some of them get pushed to the bottom of the list. Add-ons come with a 30 day money back guarantee. If you try one or more of the Add-ons for 30 days and don't feel that they delivered the benefits we promised, send them back and we will issue a prompt refund of your purchase price. Inc. Copyright 2001. All rights reserved.