Technology Download the full description of this service in PDF Format. Please note that Resellers can partner with RSA Security to offer these services as well. Since support needs vary from user to user, several choices are available, ranging from WEB site information through renewable maintenance agreements. Available RSA SecurCare plans include RSA SecurCare Plus and RSA SecurCare Extended. All service offerings include technical telephone support, all software releases, documentation updates, and subscription to RSA SecurCare Online.
Customers can also purchase on-site support on a per incident basis.
Call handling and escalation procedures are in place for all calls and support issues. RSA SecurCare plans are available on an annual, renewable basis from RSA Security. Version upgrades are also available at no extra cost. Telephone support is provided for all supported releases. In addition, telephone technical support is extended to 24x7x365.