Orders of 450 lbs. All shipping expenses incurred are billed to the customer's account. The following symbols appear on all packing slips and invoices to indicate the status of items ordered that are unavailable at the time of shipping. OC - Item is out of stock and has not been backordered, either because so specified by customer, or because no reprint date has been scheduled. OP - Item is out of print and cannot be backordered.
All payments are to be made in U.S. funds.
The Customer is responsible for the postage on returns that do not involve a defective product or shipping error. Returned shipments, freight collect, are not accepted. Such shipments are refused and returned to the shipper. All inquiries directed to the Customer Service Department are given a unique identification number called the Customer Service Reference Number. This number identifies all of our outstanding customer service issues, and helps to expedite the specific inquiries of our customers.