The fuel protests of September 2000 elicited some sympathy from both the public and the freight industry, even though many were affected by the protests. The demonstrations were a significant event in raising the profile of the fuel duty issue, however, amongst truck and van drivers and fleet managers, active support was not extensive. Over a third of fleet managers predict an increase in distribution employment in their company over the next year, reflecting industry expectations that the moderate levels of economic growth seen in 1999 and 2000 will be sustained. Operators are facing an increasingly tight labour market, which is causing concern for fleet managers. Many in the industry perceive driving as an occupation that is becoming less attractive.
Actions taken by road freight transport operators as a result of increased operating costs vary.
The freight industry sees cars as the primary cause of congestion - there are 24 million cars in the UK compared with 423,000 lorries. A lack of investment in the road system is also seen as a major cause of congestion. Truck and van drivers and fleet managers see the best means of reducing congestion as using technology to improve traffic flow, combined with an integrated transport policy aimed at encouraging motorists onto public transport. As a result of congestion, truck and van drivers have had to make changes to their driving habits. These concerns however, may be reduced if such a policy improves investment in transport and provides tangible benefits in terms of quicker and more consistent journey times.