Every business owner knows that there's a war out there. If it is possible to overwhelm the enemy through superior numbers, the war is over. Increasing income is only one part of the fight. The savvy business owner keeps a wary eye on expenses. One of the worst expenses a Web hosting service encounters lies in the realm of technical support.
Calls cost money, as do the staff, the equipment and the overhead for support.
Yet, customers value this service. The quality of a Web host's support will either draw in customers or chase them away. The documentation could be locally housed on a server, link from your home page, and include a huge library of HTML tutorials, resources, tips and tricks, and product reviews. All of this is fine, but now you have another expense on your hands. Actually, there's a service that's free.