Faculty, Academic Staff and Support Staff Training. Provide adequate training and support services to enable faculty, academic staff and support staff to use information technology effectively. A process for conducting annual surveys of faculty, academic staff, support staff and students on technology use and technology training needs is implemented. All Program Development Plans include professional development activities for faculty, academic staff and support staff. Student Technology Literacy.
All students can use information technology resources, applications and tools effectively.
A set of institutional guidelines is established describing the information technology skills that should be developed by all students. A plan is prepared to provide all students with the opportunity to become proficient in the areas of word processing, e-mail, the World Wide Web, SOAP, STAR and automated library search systems. Establish and maintain a Help Desk that can be readily accessed by faculty, academic and support staff and students. The Help Desk is established and its scope of services is defined. The Help Desk is staffed at least 16 hours per week day, and eight hours on Saturday and Sunday and provides timely problem resolution.