Innovative communication technologies such as e-mail and fax mean that businesspeople can focus less on communication in today's workplace.
Communication is successful as soon as the sender encodes the message and sends it over a channel.
Barriers to the decoding process include both internal and external disruptions. When verbal and nonverbal messages conflict, receivers tend to put more faith in verbal cues. In all cultures, looking a person straight in the eye is a sign of respect, confidence, and truthfulness. Organizations with diversity programs can generally expect fewer discrimination lawsuits. The longer a business message, the higher its quality.