Please do not ask us to research the delivery of your card as the number of variables are numerous and many are dependent on the recipients handling of e-mail which is obviously beyond our control. If for any reason your are dissatisfied with our service, simply complete our customer service form and we will refund your money. You can view your cards online by clicking on the link on our Customer Service page. Most likely your cache is too full. You will receive notification of your passcode via e-mail for your records.
Different browsers handle textarea inputs in different ways.
Please remember that the passcode is case-sensitive. Most passcodes begin with your name which is usually capitalized. It is much safer not to use any HTML tags in the textbox. Your account stays active until there are no cards left in your account. However, if you do not use your account for over 12 months, we assume that you lost interest in sending Jenny's cards and the account becomes inactive.