All are accessible to people who are seated or standing. There is a tactile model of the National Mall and surrounding area, labeled in Braille. Restrooms and more The restrooms serving the Smithsonian Information Center are moderately accessible. All public telephones are at wheelchair users' height. There is a public TTY and an accessible ATM in the north foyer.
All water fountains are accessible.
Two weeks advance notice is required. The time it will take to fulfill a request will depend on the length of the text being requested and current availability. A raised-line map of the National Mall is available for use at the information desk. Visitors using the escalators to exit the station should take the National Mall exit. The elevator is located at the station's Independence Avenue exit, at 12th Street S.W., less than two blocks west of the Castle, along sidewalks with curb ramps.