Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation. Answers phones and provides routine information to callers. Scope of Responsibility Knows the informal policies, procedures and practices necessary to conduct the normal function of a specific section, unit, or work area. Is aware of the role of the position and its potential impact on the working unit.
Decision Making Carries out duties and responsibilities with limited supervision.
Makes decisions and establishes work priorities on essentially procedure-oriented operations. Authority Does not direct the activities of staff or a function. Communication Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills. Six months work experience required in a similiar service-oriented industry. One year related work experience preferred.