A significant step is PointServe's intelligent planning which can accommodate even extremely large numbers of variables, to more accurately model a business. This planning provides high visibility into predicted service activity, customer transaction activity, resource utilization, and workload balancing. It also enables advanced resource planning that addresses seasonal trends, geographic distribution patterns, and other factors. Appointment Scheduling Appointment allocation and scheduling enables tighter appointment start-time windows and ensures that appointment time commitments can be met according to company business procedures and operating models. Service providers don't overcommit, so customers are happier.
Appointments are allocated in an intelligent and efficient manner, so businesses are happier.
As appointments are scheduled, ServiceLogic TM provides advanced routing, dispatch, and management reporting, as well as communication support among local branch offices and mobile technicians in the field. In-depth reports and analysis, viewable from a browser, provide a wealth of information for improved decision making. Information ranges from customer activity and technician performance to status updates and economic performance. Then it creates and customizes a cost model which assigns a dollar value to schedules and selects the optimal schedule. By using PointServe optimization and modeling, companies can deliver on the promise of getting the right person to the right place at the right time with the right tools and the right information at the optimal cost.