The Order Marshal is designed with customer satisfaction in mind. Access to all customer and order information is instant and complete using The Order Marshal. Order history provides comprehensive information about products ordered, pricing, method of payment, shipping information, etc. In order to enhance the customer service function, the history of orders remain accessible within a variable retention period, defined by you. The system provides you with the ability to treat each customer individually by allowing the entry of comments.
Comments can be unique to the customer or to the customer s order.
Incomplete and held orders are not processed, but appear on an exception report for additional attention. Refunds can be initiated by automatic check generation or by crediting the customer credit card through the optional Credit Card Authorization module. The Order Marshal prevents refunding for products that must first be returned. Comprehensive summary reports provide you with information necessary to react in a timely manner to a potential problem. Custom letter generation enhances and clarifies communication between your customer and your company.