That is a dramatic improvement from the 10 percent answer rate of a year ago. Increasing awareness of the regional call centers may increase calls and slightly reduce the call- answer rate in the short term. But we will catch up. Our goal is to answer 100 percent of calls, but we will not reach that goal overnight. Parents can receive information about the child support program, request an application for services and provide information on a delinquent parent.
Custodial parents can check on payment information and case status on a secure part of the site.
We are currently adding a feature to allow non-custodial parents to receive updates on payments and case status. He always seems to have bruises on him and he seems afraid of men. The abuse or neglect of a child is a tragedy that occurs far too frequently in today's society. As Attorney General, I have made it a priority to protect Texas' most vulnerable citizens, particularly our children and the elderly. State law requires professionals such as teachers, doctors, nurses or day-care workers to report suspected abuse within 48 hours.