Unsurprisingly, states with smaller populations and therefore fewer resources performed poorly compared to larger states, and federal government provided better services compared to state governments. Overall the websites were weakest in areas of security, privacy, disability access, offering specific online services such as purchasing a license, filing a complaint or requesting a publication, and democratic outreach such as email, message boards and the ability for citizens to receive periodic updates on specific issues. All rights reserved. Libraries are authorized to add the journal to their collections at no cost. This message must appear on copied material.
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