And you can't have customers in the ordinary sense in a monopoly. That's a big difference. The same is true in every service I deliver in city government. Absent competition, absent customer choice, we cannot create maximum value. Every time we touch a public service and open it up to the marketplace for bidding, we drive up the quality and drive down the price.
Competition always creates efficiencies.
We have a wastewater treatment plant in Indianapolis. My City-County Council, who disagree with me on virtually all of these issues, asked me to evaluate the efficiency of the wastewater treatment plant. You can save five percent if you really tighten down. Let's bid it out and see what happens. We had five bids from all over the world, most of which were European, because in the United States this is really a government business and there are few private providers.