Be prepared to send users to other valid sources of information. Although it is easy to do, do not provide comments directed at evaluating the information, or explaining a condition. Guide the consumer to other sources, such as a dictionary to explain terminology. If the consumer's question involves only symptoms, refer these questions back to a health provider. Never discuss information requested by your patron with members of the community, friends or family.
Confidentiality is a top priority of consumer health information providers.
It is up to the individual, along with consultation from their health care providers, to determine how the information discovered relates to them. Providing health information is an ever-changing, dynamic process where good communication skills help to decipher the medical concern, direct people to resources, and express where to go for additional help.