Centers vary in the level of training and back-up given to center personnel, the amount of information maintained on each user, the procedures used when an emergency call is received, and the type and frequency of testing done on the systems. AARP also recommends that consumers test the equipment in their homes before making a decision. The AARP Product Report includes a comparison of most PERS currently on the market. Presently, neither Medicare nor Medicaid will cover the costs of PERS, nor will most private insurance policies. It is possible, however, for low-income persons in some areas to obtain a PERS at a subsidized rate from local social service agencies.
Consumers purchasing a PERS usually have the option of buying or renting the equipment.
AARP recommends that consumers rent or lease a system on a short term basis because of the possibility that any manufacturer may go out of business, taking its monitoring station with it, and leaving the consumer with a useless system. Complaints About the Marketing of PERS As with many consumer goods, among legitimate businesses there are unscrupulous sellers and manufacturers, ready to capitalize on seniors' most basic fears for personal security. Private actions have also been brought against these businesses. Cases brought against the sellers and manufacturers of PERS include common charges regarding deceptive sales practices. It is also a good idea to check with the office of the state Attorney General, local consumer affairs office, and Better Business Bureau to see whether they have received any complaints before agreeing to do business with any particular company.