In many cases, a worker is not familiar with local resources for eldercare and child care. Resource and referral services are crucial in helping an employee learn about and then choose among the numerous types of care available. These programs give employees information about child care and eldercare in their community. In addition, for eldercare, it is important that the service operate nationwide so that it can provide employees with information on services available where their parents live. The service is available 24 hours a day, seven days a week.
Consultants work with employees to develop a plan to meet their families needs.
The service not only locates programs and services employees need, but it also provides them with guidebooks and checklists. The service provides both child care and eldercare assistance. Telephone Access Workplace policies can discourage employees from receiving or making personal calls on the job. Yet calls to the organizations that provide child care and eldercare services often can be made only during work hours. Employees can be relieved of stress and concern if they know that they can receive and handle calls to their family if the need arises.