To expedite your service make sure you have your correct e-mail address, dorm, room, extension, when you will be available, and a detailed description of the problem and any error messages generated on the computer. A technical assistant will contact you as quickly as possible. Most of the time the technical assistant will work with you on the phone to solve the problem. Be prepared to learn some new and exciting things about your computer system. If the problem requires a visit, you must be at your location for us to service your machine.
Appointments have to be kept in order to provide the student population with expedient service.
Limited resources will force you to go to the bottom of the list if an appointment is broken. The Help Desk wants to help resolve your problem as quickly as possible. If we fail to keep an appointment, please contact us and we will investigate the circumstances. The installation fee covers the network card if purchased, connectivity software, configuration, address assignments and registration, patch cable if purchased, labor and testing. The services provided are by no means limited to e-mail.