Treat callers with courtesy. Handle all calls with professionalism, thoroughness, and efficiency. Transfer or refer off-script calls to the appropriate destination. We support every Product Information Line with HealthSuite, our own proprietary software application specifically designed for this kind of service to the pharmaceutical industry. Collect all required data about every call and caller and store it in an Oracle database.
Accommodate script changes easily and quickly.
Run a comprehensive series of reports based on captured data.