Suspend judgment while you are listening. Don't jump to conclusions. Repeat your understanding of the feelings and content. Don't interrupt or finish sentences for others. Deal with present behavior.
Body language is important.
Choose words carefully. Avoid questions designed to attack. Utilize the power of silence and delayed response. Avoid interpreting others' motives. Other unique services The Ombudsperson is available to speak at any organizational, faculty, staff, or student meetings of any size.