The commission's priority is to direct these concerns to local resolution, if at all possible. However, when all avenues have been explored and the issue is still not resolved, a formal complaint may be filed. The respondent is always asked to provide the commission with a written response to the allegations, after which a conference meeting is held to determine whether the complaint will be dismissed, investigated or a hearing held. The hearing process can, and does, result in positive outcomes. Problems which are identified and documented can be addressed by the commission in an effort to work toward needed changes and improvements.
Business is conducted through regular in-person meetings or by telephone conference call.
A number of schools have chosen to adopt the entire policy, while others incorporate selected sections into their local policy.