Public Agencies provide the community with a wide variety of services, including public safety and maintenance of the public infrastructure. Today, most services require a trip to City Hall or another office. Telephone inquiries often get routed to several offices before finding the person with the proper authority to resolve a problem.
Businesses value quick turnaround on forms and quick responses to questions.
Public service employees find that e-mail reduces interruptions, allowing them to do a better job, and still respond to questions. Citizens like being able to access services and information online. The Web can help them find information about proposed developments, elections, calendars, job openings, demographic data, and community services. The Net can help more people get engaged in public policy issues and contribute to policy discussions. The rapid pace of evolution of technology requires communities to create technology plans.