Skill Factor measures what employees need to know or be able to do in order to perform the assigned work. Job Content Knowledge Application measures the depth and breadth of the knowledge required to perform the work. Knowledge includes concepts, methods, practices, principles, procedures, processes, techniques, and theories. Knowledge can be acquired through training, education, or experience, or it can be the result of a natural ability. Contextual Knowledge measures the degree to which the work requires knowledge of people, organizations, external circumstances, and legislation and regulations.
Communication measures the skills required in the work to convey and receive messages.
Motor and Sensory Skills measures the proficiency that the work requires in controlling body movements and in using the senses to make distinctions. Effort Factor measures the mental and physical exertion required by the work. Intellectual Effort measures the mental exertion associated with solving the problems encountered in the work. Both intensity of effort and constraints on resolving problems are measured. Sustained Attention measures the effort required by the work to focus one or more of the senses.