Giving validation of the problem Common problem in SFBT is too much pushing and not enough validation of the problem for the client to move on. Differentiate discrimination from mental illness, racism, sexism, etc. Don t give solutions. Validate cultural differences. Disability Individual Sexuality Gender Race Age Class Culture Ethnicity Wealth Compliments must be real and congruent.
Customers receive noticing tasks.
The categories complainant and customer don t tend to be used much these days. In order to be useful, assumptions need not be based on what is necessarily true. Focus on what works, strengths and work towards the preferred solution. Develop the recipe for a good day, in great detail. Cognitive Focus on control and choice, away from hopelessness and the victim mind set.