But arbitration may not necessarily be cheaper than going to court under The small claims procedure. Check what fees you will be expected to pay if you lose the case. In conciliation and mediation, the idea is to enable the parties to settle their differences themselves. It does not result in a legally binding decision, though any resulting agreement may be drawn up as a legally enforceable contract. If an agreement is not reached, you can still go to arbitration, or to court.
Arbitration is more like going to court, and is very straightforward.
The arbitrator or arbiter will be independent and an expert in the particular field concerned, and may be a member of the Chartered Institute of Arbitrators . You have to choose between court and arbitration - you cannot do both. Before going to arbitration or to court you may wish to seek an impartial opinion on the merits of your case. This is best obtained from a solicitor. Some solicitors work in law centres or advice agencies which offer free advice.