Nordstrom's site sets a high bar for online shopping with a topnotch search engine that easily finds products. Returns can be made at local stores or mailed back using a prepaid label. A phone number appears on every page. But despite knowing a shopper's address, the site only estimates tax at checkout. During checkout, the site provides links to the returns, privacy, and security policies on every page.
Customers can ship items to multiple addresses with one order.
My email was answered immediately, and I was treated like the only customer that Nordstrom had. Orders cannot be canceled online. It took almost two months to receive a refund on products I returned.