It is sometimes very difficult if not impossible for a refugee to obtain such documents. I hope to get a complete and adequate answer regarding that issue today. I also take this opportunity to denounce the setting up of the claims processing centre in Vegreville, Alberta, which is a total flop. The decision made by the Conservatives and confirmed by the Liberals to centralize the processing of claims far from the users and the immigrants was irrational. Things started off on the wrong foot and the centre was immediately overwhelmed by the massive number of claims to process.
Delays are very long.
People cannot get information on their files when they phone the information centres set up for that purpose. Since May, the Vegreville centre has literally never had control of the situation. Files keep accumulating and the delays due to the insufficient number of employees processing those claims is unjustified. I learned that thousands of files which cannot be processed in Vegreville will be returned to local centres. These files are returned precisely in those centres where staff cutbacks were made, since it was believed that it would be more efficient to centralize the whole process in Vegreville.