For urgent claims, the account representative calls publishers directly. Standard claims are processed, printed and mailed to publishers. Second claims and claims to problem publishers are processed via fax or telephone. Results of claiming activity are monitored by the service representative who often conveys the information directly to the client. Formal reports on claims submitted and publisher responses are available.
Claim reports format and frequency is customized to reflect client preferences.
Cancellation and refund procedures vary with circumstances. For renewals, our standard practice is to generate a single annual renewal invoice. However, this procedure can be varied to meet client needs. Some clients choose six-month renewal invoices, or a quarterly schedule. Materials are shipped to clients on an agreed schedule - daily, weekly or less frequently.