Right-click with the mouse over the active line. Click the HOLD button. Use the mouse to drag the active SL button onto the HOLD button. Use the Cisco IP Phone to place the call on hold. Use any of the following methods to retrieve the call.
All methods achieve the same result and can be used interchangeably.
Click or double-click the SL button or line for the call that is on hold. Press the number key on your PC keyboard that corresponds to the SL line of the call that is on hold. For example, if SL 1 is on hold, press 1 to retrieve the call. Use the Cisco IP Phone to retrieve the call from hold. When the call is transferred, the caller is connected to the person you designate.