Customers have the right to expect that everyone will work to serve them. Anyone at your company who interacts with a customer represents the entire company. If you need help meeting your patrons requests, ask for it. Customers have the right to have it done properly the first time. Nothing bothers a customer more than to buy a defective product and waste time returning it.
Customers have the right to be treated with respect.
Create service rules to prevent anything less. Customers have the right not to wait in line. Recognize that everyone s time is precious. No one should be forced to wait unduly. Because so many of us work with customers on a regular basis, I thought it was important to at least share this Top 10 list with you.