If you can, it's a good idea to test the repair shop with a minor maintenance job, such as a minor tune-up, before you consider something major. If you're happy with the work and service you receive, you've probably found the shop that's right for you. Other marks of professionalism include membership in the Automotive Service Council, Better Business Bureau or AAA-approved auto repair status. My handshake is as good as a written contract. I resolve to educate myself and be a smart consumer .
Consumer protection is truly an area where an ounce of prevention is worth a pound of cure.