Irvine, CA, Richard Chang Associates, 1994. C456s Denton, D. Keith. Beyond Total Customer Satisfaction . New York, Lexington Books, 1991. Decision Making Teams, pp 135-144.
Book call no.
Douglass, Merrill E. and Douglass, Donna N. Time Management for Teams . New York, American Management Association, 1992. 658.402 D737t Fisher, B. Aubrey. Communication and the Group Process . New York, McGraw-Hill, 1990.