Users can search an online knowledge base for quick solutions or submit and track their own tickets online . This low-cost solution does not require programming, consulting or client software , minimizing the cost and effort typically associated with implementing help desk solutions. Users only need a standard browser. Administrators and users can leverage FootPrints' powerful capabilities for instant access and data sharing . FootPrints offers integrated email features , including customizable status notifications and hypertext links.
Administrators can now completely control contents and notification emails.
And, FootPrints can help you manage and report on requests for assistance , with workflow, billing and time tracking. Organizations can be up and running in just one day with FootPrints. FootPrints is platform-independent and it can be easily deployed in mixed environments and on a broad range of client workstations. It runs from a central web server, and help desk agents and users can use FootPrints from any web browser. FootPrints has its own database and it is also designed to work with other databases, including Microsoft SQL Server, Access and Oracle.