The original and the copy are, according to European customs regulations, stamped and legalized for customs clearance. The packing list is attached to the parcel. A copy of the airway bill is normally faxed to the customer. Spare parts and smaller products are normally sent by courier with freight prepaid or air post parcel. In special cases, payment in advance or by Letter of Credit is required.
All equipment has a two years warranty against manufacturing and material faults.
See below for exceptions. The standard warranty covers replacement or repair of the malfunctioning equipment and is limited upwards by the current list price. The warranty period runs from the date of shipment. The standard warranty is not applicable in cases where breakage or malfunction occur to subsea cables during installation or when caused by excessive wear or other external forces. When sending equipment for service, Service Order, Form no.