That's all it takes to get important help. Your situation will be assessed by a counselor who will refer you to one of over 400 PENN-Friends network offices. The counselor may offer other resources related to your particular problem, as well. Emergencies will be handled immediately. During the initial call, you will arrange for a convenient time to meet.
Appointments are available within one week unless an emergency requires immediate attention.
You are then matched with a qualified professional counselor at one of over 400 convenient locations throughout Delaware Valley. No, your employer provides EAP Services as a benefit to employees, meaning your sessions of counseling are free. You may be referred outside the EAP for additional assistance, which will be coordinated with your available health plan coverage. If you are not covered for these services by your health insurance, payment for these additional services will become your responsibility. The EAP will make every effort to coordinate these services with your existing health plan coverage whenever possible.