That means your staff can devote more time resolving complex problems and performing other important tasks, such as planned maintenance. Power at Your Fingertips Magic Solutions Self Service Help Desk gives users the power to solve problems on their own, anytime and anywhere. Your clients can type in their problem using natural language and automatically search your entire knowledge base, including third-party sources. When the search engine locates a solution, the successful search is automatically entered as a closed help desk ticket. If the client is unable to find a solution, they can request help by clicking on a single button.
All relevant data is entered into a help desk ticket and forwarded to the help desk.
Users can log calls for themselves, check on their call status and history, run SIR knowledge searches, and update their client information. This sharply reduces your help desk call volume and handles calls more efficiently, without requiring a help desk analyst. Improved User Satisfaction and Productivity With Magic Solution Self Service Help Desk, it has never been easier to increase user satisfaction while reducing support costs at the same time. Updating their client information When you help users help themselves, you increase their satisfaction and lower your total cost of ownership. SIR uses artificial intelligence and neural networks to instantly search and retrieve all pertinent answers, and ranks them by relevance.