The EMBA consists of 21 courses comprising 35 academic credit hours. The courses are organized by business issues and not by the traditional organization of departmental affiliation. All of the typical fundamental topics in an MBA program are covered. As the competitive environment has evolved, developing and maintaining customer relationships has come to the forefront.
Customer satisfaction is an umbrella term used to reflect the customer's perspective.
This course covers a variety of customer-focused topics that executives need to understand and direct to insure customer needs are satisfied. Communicating Effectively This module is designed to improve the participants' verbal and written communication skills, recognizing that the ability to communication is one of the key elements in moving to higher levels of managerial responsibility. Communication skills are most effectively learned by practice. To that end, this segment contains several exercises meant to critique and enhance the communication abilities of participants. The module also stresses verbal communication is pressure situations as well as running efficient meetings.