SHY Summer Issue 2001 Gladwell, Malcolm. How Little Things Can Make a Big Difference. Little, Brown and Company.
Big changes follow from small adjustments.
Ideas spread like viruses. Our surroundings can sway our character. Groups over 150 cannot be managed. The Tipping Point offers up a few interesting thoughts, which can lead to powerful results for librarians, if inventively applied. Staff of the Williamsburg Regional Library.