If you only include the basic shipping charge, this often relates to surface mail and can take up to 5 weeks. Ceramic goods, robes, cloaks, and related items are made to order and so will take longer than 28 days. We also strongly recommend that international customers opt for the International Recorded option. Certain items will require additional time to create and so may not be available at time of order such as ceramics, robes, cloaks, antler runes, etc. As many items are ordered from overseas or small firms, there can be a supply problem.
All prices are applicable until superseded by a following print or electronic catalogue.
In the unhappy event that you may need to return an item for exchange or a credit note please be aware that we do not offer refunds. Contact us within 7 business days of shipping date by email or by registered letter for a return authorization number. Returns are not accepted without this number. Shipping costs are NOT refundable. All orders which have failed to be collected or accepted by the customer and are returned to us will be treated as returned if re-delivery is not paid for.