Customer service representatives assist passengers, check tickets when passengers board or disembark an airplane, and check luggage at the reception area and insure that it is placed on the proper carrier. They also assist elderly or handicapped persons and unaccompanied children in claiming personal belongings and baggage and getting on and off the plane. They may also provide assistance to passengers who become ill or injured. Airline security representatives screen passengers and visitors to ensure that weapons and illegal or forbidden articles are not carried into restricted areas. Airplane cargo agents take orders from shippers and arrange for transportation of their goods.
Baggage handlers are responsible for loading and unloading passengers' baggage.
They stack baggage on specified carts or conveyors to ensure it gets to the proper destination, and also return baggage to passengers at airline terminals upon receipt of their claim check. The airline industry also employs many other workers who are found in a wide range of industries, such as lawyers, accountants, managers, secretaries, and general office clerks. Most pilots transport passengers and cargo. Others apply chemicals to crops, spread seed for reforestation, test aircraft, and take photographs. Except on small aircraft, two pilots usually make up the cockpit crew.