Borrowers send in multiple copies of the same application. Joint Application and individual apps being sent in together. Only one is necessary. Borrowers don't like providing references. Some refuse to provide the information.
Borrowers fail to provide necessary information.
Some lenders tell borrowers that DL Consolidation will look up all of their eligible loans and include them. Update the data more frequently. ED needs to train the collection agencies more thoroughly about Fast Track, or require them to provide training to their employees. More training is needed. Web application letter indicate 'web' would expedite process.