Courtesy Calls Entergy attempts to contact every customer by phone the day before they are scheduled to have their power cut off. While, in many cases, the reminder results in quick payment of the bill in full, qualifying customers also are offered payment extension or delayed payment options. This is for customers who depend on the care of others. This is a series of options for customers who are away from their homes for extended periods. Options include Draw Draft, prepayment and forwarding bills to another address.
Customers can customize their billing and payment options to accommodate their individual needs.
Protections against extreme temperatures Hot Weather Rule Entergy will not disconnect registered elderly or handicapped customers when the temperature is projected to be 95 degrees or greater. Cold Weather Rule Entergy will not disconnect residential customers when the temperature is projected to be 32 degrees or lower. Click here for the Form . This option is for the protection of customers whose electric service is included with their rental payment. The agreement protects the tenant from disconnection because of the landlord s actions.