Discussion forums also allow the end user to voice out his or her opinions, gripes, or anything none obscene to the public. Real time chat enables user to chat with one another about their concerns. End users tell us their experience and attitude on a company or service either by submitting a complaint or praise. Informing company or service on the input we have collected from consumers so they can improve on their service. Generate user surveys and maintain database to collect consumer feedback for company or service.
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