The business language is English.
Business cards are a necessity.
Courtesy is highly valued in Sri Lanka, and personal politeness plays a major role in clinching deals. While punctuality is not as highly prized as in the United States, most appointments and other commitments are scrupulously observed. Terrorist activities in the capital city of Colombo and other areas remain a serious threat. Terrorist incidents, and road closures and other Government-imposed security measures have disrupted some tourist services and caused periodic inconvenience to travelers and residents. American citizens are strongly encouraged to register with the Consular Section of the American Embassy.