And be careful when giving out your credit-card details. Make sure that you know who the trader is and that you have the business address before giving information. If you have a problem, first contact the dealer, giving full details of your complaint. If you are not satisfied with their response, contact your local Trading Standards or Consumer Protection department, who can prosecute the trader. You can claim compensation if the trader is convicted.
Arbitration Think before using trade association arbitration schemes.
If you disagree with the decision, you may forfeit the right to go to court. As Nick Ross says at the end of Crimewatch, don't have nightmares . The great majority of mail-order transactions are carried out without incident. Using a secure commerce server will ensure security but sending credit card numbers by e-mail should be done at your own risk.