CQI's first task was to identify customer needs from the customers themselves. They also wanted to know what the level of quality understanding there was in the Lansing region. To this end they did an overall assessment. In September 1991, a breakfast meeting of community leaders was held. They conducted a survey at this breakfast meeting and that was the start of the quality initiative.
Current thrust is the establishment of small, interest oriented networks.
Current problem is moving from volunteer organization to one with significant paid, professional staff.