Booking Errors Despite all our efforts we may quote a rate that is below cost due to computer or human error. If this occurs, PFL reserves the right to increase the charge to the passenger at any time, up to travel date upon proof of the error involved. PFL will make every effort to guarantee receipt of any bookings posted. If a booking is made by the passenger but not received by PFL for any reason, including computer error, PFL reserves the right not to honor the booking or, at its free discretion, to offer a substitute booking as similar as reasonably possible to the lost booking. The client has the right to cancel his trip at any time.
Cancellation has to be made in writing by e-mail, telefax or mail.
Please see the appropriate pages of this web site for more details. Any application for refunds must be made within 30 days of the tour termination. Changes in the booking itinerary caused by factors or conditions beyond PFL's control will not entitle the passenger to any credit or refund if PFL provided accommodation and services of comparable quality to those described in these web pages. PFL and its agents, servants and employees, are mere agents for the passenger for travel, whether by road, air, sea or by any mode of transportation or local conveyance. PFL shall not be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reason of any event beyond PFL's control such as a strike, war, quarantine, pilferage, economic crisis, political or social unrest, labor problems, climatic aberrations, local law or police action, disease or any act of God.