Achieving Dramatic Results Direct access to the Dornier server allows the company to be more responsive to its customers. According to Herpich, the advantage is easily explained. Via the Infonet Intranet, I can connect local traders to our material management system without creating excessive telecommunication costs. With Dial IP, traders in Mexico can retrieve the same information about the price of a particular part, along with shipping and delivery as Dornier staff in Germany. From any location, orders can be fed into the material management system, independent of time of day in the respective countries and without incurring time delays.
Customers know, with total reliability, when to expect the delivery of a spare part.
Already Dornier employees have eliminated the paper document trail that had previously existed from the time a trader entered an order until the time the invoice was cut. And double data entry has also been eliminated. And, if an emergency situation were to occur, corporate headquarters could be quickly informed through the company-owned network. With this much improved delivery system, Dornier has taken a giant step forward. The basis for these improvements can be traced directly to its improved communication systemachieved as a result of Dornier's partnership with Infonet.