Work with College and OIS staff to recommend changes in business processes and systems resulting in improved efficiency and effectiveness of those systems. Work with OIS staff on projects which cross multiple platforms or are broad enough in scope to involve the expertise of several OIS staff members. Work with vendors to determine appropriate solutions. Contribute to OIS analysis design projects and take on significant project responsibility. Develop, document and complete plans for projects that are large in scope, technically complicated, or projects that have a significant impact in time or effort on users.
Determine user needs through knowledge of data, tables and applications.
Perform routine tasks and network support associated with maintaining College servers, monitoring performance on the network. Respond to a wide range of user questions and resolve server and network problems. Train and coach peers and users on operating systems and networking concepts. Serve as an expert resource to others on system administration concepts and tools. Provide documentation of College networks and resources including diagrams.