The time required to satisfactorily resolve each situation may range from 30 seconds to two hours, depending on the complexity of the problem.
Computer technology changes rapidly.
Hardware and software become outdated and unsupported by manufacturers within a few years. The System Support Specialists, then, rely on previous experience and intuition to solve most problems. We don't think that libraries should have to have someone on staff who knows everything about every piece of equipment and software. It's the same relationship as automobiles and their consumers. People drive without knowing how their cars are built or repaired generally.