The user can then dial the IVR system to acknowledge the alarm and interrogate the system. If the call is not acknowledged, IVR attempts to either call alternative numbers or retries the current number. The IVR system is designed to allow users to access and modify database parameters. The configuration tool runs in Windows and uses Microsoft Access for its relational database. Data is entered through a simple fill in the form method.
Access can also import data from other file sources, if required.
An auto save function saves data to a file on disk after the enter button is pressed to prevent accidental loss of data. Building service points can be assigned to tenants rather than individual users to reduce keying in data. The configuration tool is also used to record and store voice codes and voice scripts. A standard set of English voice prompts is supplied. However, high quality recording of custom voice messages is optionally available, including voice editing software and input facility for microphones.