Continued overuse of product and supplies thus differing guest services as well as drastically affecting bottom line expenses to revenues on behalf of the spa. The spa operator, director or owner will learn of these things from witnesses, guest complaints or co-workers' reports. Just as one is schooled in proper table manners, constant training and emphasizing protocol from a spa service point of view is vital to the success of the day spa industry. Guests must be educated as to how they may benefit from their spa experience and what to expect. This can be done either with literature or over the telephone as they make their appointment.
All treatments begin with a special touch - a scalp massage.
Clients are encouraged to share their personal quest so that the spa may adjust future treatments and schedules accordingly. Upon completion clients are always escorted to the door, thanked for their visit and receive educational literature on all of the spas programs. Do not assume that clients or staff know what to expect, how to act, or what to do. The training of staff in spa etiquette involves scripts and actual patient experiences. They are even taught how to close a conversation and appointments with patients.