Scherer believes the site's encouragement of problem-solving by communication and listening is an important lesson. Working through problems in this way also helps children to develop ideas that meet everyone's interests and needs. A major reason conflicts between children continue is because one or both children feel no one is listening. Listening helps resolve conflict because it allows children to understand the cause of the conflict and the many ways it can be resolved. Perceptions are also important and the site helps children to gain a better understanding of perceptions and how different points of view about the same set of events leads to conflicts.
Conflicts generally turn into a contest around who is right and who is wrong.
Teaching young people to see conflicts from a different point of view enables them to appreciate the perceptions of others. Ultimately, you want both children in conflict to understand how it might feel to be in each other's shoes.