Customized DNS entries for your domain, e.g., offsite MX and A records and other user-specified entries, are added upon request. Multiple custom domains may be used for receiving mail. Priority customer service is provided that is intended to be the best customer service available at any price. Problem reports are promptly processed at high priority. Problems at the user's end are addressed in cooperation with user.
All customer service is provided to a single contact person.
Multiuser support is suitable especially for businesses, where the account user is not the one paying the bills, and we may need to be in contact with two or more different parties. It is also suitable for users who hire a consultant to set up their web site, if the consultant needs any direct support from us and is unable to rely solely on our online documentation. Due to personnel changes we currently have no support staff that are familiar with Macintosh-specific issues. User's directories will be on filesystems that are periodically backed up. Additional fixed amounts of disk space is available at a low flat fee, depending on availability and user's long-term requirements.