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We can define SLA's that reflect the business owner's view and manage the quality of experience that actually affects the business process. This is one SLM product that not only tells you that you have a problem with end-user experience, but enables you to take action to isolate the problem area and have corrective and preventative actions taken. BMC Software OnSite is a certification program that demonstrates a company's commitment to deliver SLM utilizing proven technology and a proactive, disciplined and continuous improvement methodology. About BMC Software One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. The company is headquartered in Houston, Texas, with offices worldwide.