This documentation was developed by practicing social workers skilled in medical social work, measures and productivity management and this expertise is very obvious as one reads through the MedSWIS manual. The manual clarifies those areas which can be measured and those improvements which can be sought after in the department. On screen are pull-down menus for help and to obtain the desired action within the program. The program is congruent with Windows' point and click technology of action selection. Screens are well organized and easily found and utilized.
Directions are simple and direct.
The support staff are available from 9 a.m. to 5 p.m. Central Time. After hours E-mail or fax can be used to communicate difficulties and obtain support. One can fax reports and ask questions or call and discuss issues which have arisen. The staff are helpful and attentive and do a good job of following through. Essentially, they do a good job of hand holding if that is needed at the outset.