The FAA tells the student to call us to get Pell information. Many people make mistakes assuming they should report the figures the same was as before. We would not make a correction if both the processor AND the student made mistakes. We can only make the correction based on what we can verify, so even if a student calls us and tells us what the figure should be, we can't correct it. When people call with problems about applications early, we can do the most for them.
Clear communication is the key.
Us letting the student know what the next step is, works. We give the students more knowledge than they previously had. It's important for us to be here if the student can't always get information from their Financial Aid Office. If they can't get through to their school, we can give them extra support. We help them understand that they have to follow up with their school about their aid package.