To make serious efforts to eliminate the underlying cause of any patterns or trends of customer complaint which the Bureau may call to the member's attention. Be free from governmental actions that relate directly to customer relations or marketplace fraud. Supply upon request the evidence upon which any advertising or selling claim is based. Do's and Don'ts in Advertising Copy, and to cooperate with the Bureau in matters relating thereto. Not use the name of the Better Business Bureau except as specifically authorized, in writing, by the Board of Directors.
All memberships are provisional for a period of one year.
At time of termination, all privileges of membership cease. All final actions of the Board of Directors regarding the exoneration, suspension, or expulsion of member firms shall become a matter of public record.