Quality Improvement Quality Improvement Quality Improvement is a shared responsibility of all Nursing Service employees. The program is coordinated by the Associate Chief Nurse for Quality Improvement. The program's success is determined by its ongoing performance as measured against established benchmarks or other performance indicators. These benchmarks may be internally generated, or may be determined from other national or accepted standards.
Continuous improvement is part of all operations and activities.
Most opportunities for improvement derive from process weaknesses, not individual competence. Building quality into the nursing process can minimize adverse patient care outcomes. The success of the program depends upon nursing staff knowledge and participation. Patient care decisions are made based upon reliable information, data and analysis. Nursing staff are valued and recognized as essential to the quality process.