Many software programs are currently available that are designed specifically to facilitate content analyses.
Content analysis is a research method used to classify and compare textual materials.
Technical support can also be found at this site. Any researcher analyzing large amounts of textual material such as field notes, transcripts of qualitative interviews, answers to open-ended questions, observation protocols, etc. Although much is made in the promotional materials about the need to combine qualitative and quantitative data, I think what was meant was that the program permits a certain degree of quantification of your qualitative data. Statistical or other numerical data are not manipulable in this program. The program itself is straightforward and I was able to learn it in a few hours.