Employees can voluntarily access EAP services. The services are private, professional and confidential. The employee's supervisor and co-workers will not know that they are using the EAP unless the employee chooses to tell them. No information is released to employers or supervisors concerning employee's identity or the nature of their problem. Visits to the EAP are not recorded as part of the employee's personnel record or medical records.
Confidentiality is regulated by federal guidelines.
Appointments can usually be made within a couple of days of the initial call. The employee or family member will be asked to come to the first appointment about 15 minutes early. At that time they will be asked to fill out a minimal amount of paperwork which will help the therapist get a better understanding of the situation.