This is most important in programs that require you to move back and forth often. The speed of compiling reports can also vary significantly between software programs. The performance of your software often depends on your computer system hardware. Programs that are horribly slow on an older computer may be more than acceptable if you upgrade to a new computer. Support Technical support from the company can be very important, especially if you are uncomfortable working with a computer.
Different companies offer different level of support.
You need to determine the amount of support offered, and the cost of that support. You also will need to check on the availability of the support. Support is not worth very much if it is not available when you need it. Check the office hours of the support staff. Knowledgeable support is also important.