But the real value delivered will be by wireless Apps used outside the firewall, usually off-premises. Most of the time, we'll access these wireless applications via small, pocketable devices, such as smart phones, hand-helds, whatever. They're going to be central to how we do business. Other companies are using PDAs to access B2B exchanges to pick winning suppliers. These uses are important, but we'll see many more innovative uses.
Attitude is as important here as technology.
There are some key enablers here. The most important is faster widespread wireless connectivity. Build a wireless enterprise system today and you'll probably do it on BellSouth Mobility's system, now a part of the new Cingular Wireless venture. But that's an old, slow system, unable to support the volume of wireless enterprise Apps coming and unable to deliver the necessary speed. We need the new-generation wireless systems now in the pipeline.