Behavioral Interviewing uses proven techniques that measure an applicants past behaviors which should better measure future success. This seminar will define behavioral interviewing and discuss current interviewing styles, including what works and what doesn't and will compare behavioral interviewing to other types of interviewing questions. Covers proposals and procedures. The telephone is still one of the most frequently used communication tools in business today. On an average day over 500 million telephone calls are transacted.
Businesses project their images and reputation each time the phone rings.
Improper handling of your callers can be costing your organization greatly. The way that you use the telephone will impact how customers and coworkers feel about the quality of service your organization provides. Positive customer feelings translate into increased organizational profits, how people feel about their work environment, and how you feel about yourself and your work. The bottom line - the way you use or abuse the telephone is critically important to you and your organization. The Internet offers many opportunities to promote and market your products and services.