Integrated tools from Network Associates. All backed by the resources of a billion-dollar global leader. Network Associates has done an excellent job executing this vision. Magic TSD enterprise-level functionality and scalable architecture ensures that your service desk will keep pace with your business needs. Many help desk companies claim to have integrated problem resolution tools.
Actual integration requires a great deal of configuration.
Magic is the first and only provider that both develops and delivers a tightly integrated service desk solution with a full function desktop management suite, remote control capabilities, event management, self-healing PC technologies and network management solutions. This allows problem resolution tools remote control, desktop inventory, network analysis to be launched directly at the problem identified in the trouble ticket. Desktop Management with ZAC 2000 Remote Control with Remote Desktop 32 Network Problem Management with Sniffer Total Network Visibility Launch Remote Desktop 32 directly from a Magic TSD help desk ticket to troubleshoot problem PCs. Top of Page Automated, Proactive Response Magic Total Service Desk Suite does more than deliver an integrated suite of service tools it is a true business application that promotes information sharing, facilitates workflow, improves service delivery, helps reduce total cost of ownership, and supports long-term planning. All Rights Reserved.