Call Processing Call processing refers to a set of features which are designed to assist units with the management of telephone calls directed to main telephone numbers or for general information services. Capabilities include routing of calls to sub-units within the department, general information recordings and information gathering. In most cases a series of mailboxes are required to define all the options desired for a particular arrangement. This feature routes callers to the proper work groups or areas of your department. Announcements can be changed by time of day or special events.
Announcements can be informational, instructional, promotions, targeted for a specific group, etc.
Audio messages can be changed by the department as often as they wish by accessing the voice mail system from a touch-tone phone and using an access code specific to the application. The standard announcement mailbox can store announcements up to 5 minutes in length with additional announcement time available at a charge. A popular application for this feature is prompting people to leave their name and address for informational brochures or mailings. Subscriber Training Voice mail training is strongly recommended for each new subscriber. Once the Telecommunication Service Order requesting voice mail service have been processed, new subscribers will be contacted by the Customer Service Office to set up a date for training.