The Help Desk will develop and maintain Help Desk documentation that will promote problem resolution on the first call. The Help Desk will assist in the development and teaching of classes offered by Information Services. The Help Desk can be reached by voice mail, OmniMail or E-Mail. When possible, Help Desk personnel will answer questions directly. The following is a description of the workshops which are offered by Information Services.
All classes are on an as-needed basis.
If you wish to attend any of these classes, contact Sally Stackhouse at Information Services and your name will be put on a Wait List. When we receive sufficient requests, we will schedule classes. We will contact you and enroll you at that time. You will also learn how to print mail, reply to mail, transfer mail to your PC, change passwords, work with group ids, batch process mail and how to toggle between the Enterprise Server and the PC environment. We will cover creating and submitting requisitions, checking budget status, checking RQ status as well as printing, canceling and saving requisitions.