It includes recognition and analysis of personal strengths, enhancement of personal effectiveness, development of team work skills, and mastery of conflict mediation techniques, with emphasis on taking personal responsibility for change and problem solving.
Application is made to personal, as well as professional, situations.
Apply principles of leadership and management in order to set priorities and successfully execute them. Recognize different types of problem solving and select and apply the appropriate strategies toward problem resolution. Evaluate the importance of trust in both business and personal relationships and apply known information about building trust with others. Demonstrate the importance of effective communication and recognize common barriers to communication and how to overcome them. Apply the principles of synergy to their professional lives, enabling them to value differences and learn from them.