During the initial year of installation of university voice mail system, there was no integrated information regarding user options and use of the system. A team of graduate and undergraduate students developed a user-guide. This guide was utilized in the subsequent revised manual produced by Miami University. He compared the effectiveness of a traditional hypertext-based presentation vs. a presentation based on principles of ecological interface design proposed by Jens Rasmussen and Kim Vicente. The latter was found to be superior for solving complex ergonomic problems.
Comparative hypertext approaches to ergonomic training.
Social and Ergonomic Considerations. The effect of this is to give students and faculty high-speed accesses to the Internet and electronic mail. A second team is presently engaged in a usability assessment of the guide.