The profits are generated from repeat business, high volume, and economies of scale. Profitability is directly affected by the ability to retain customers and provide the best service to the highest paying customers. Implementing a CRM solution can help you achieve these goals. The types of CRM solutions most critical to the delivery service business are call centers and personalized Web sites. The delivery service business provides a number of intermediary functions.
Customers refer to a catalog of items to make selections and place orders.
Track order status. Customers are provided with the status of the orders placed and the latest estimates on delivery times. The process of accepting and routing credit card payment authorization, or in the case of corporate customers, routing account validation. This process remedies an improperly executed order transaction. Record customer complaint.