Call Solutions Inc., which has been operating from a small office at the Crites Field airport in Waukesha since the company was incorporated in August, will lease 10,000 square feet of space in the Crossroads Corporate Center. The new location at 20825 Swenson Drive, while serving as headquarters, also will be the site of a teleservice center Dalton plans to fashion from his latest acquisition, Waukesha-based All City Call Center. Dalton intends to quickly increase the size of All City's 21-person work force by more than double and convert it from mostly an answering service into a call center that regularly handles inbound customer calls for 800 numbers and outbound calls for telemarketing operations.
Businesses can utilize call centers to sell services and products over the telephone.
Dalton said that by having a call center at company headquarters, he and other leaders of the firm will be able to mingle with employees on the front lines of their business and also experiment with new services and technology. Dalton, who lives in Waukesha County and wanted his company to be based in the Milwaukee area, said he had trouble finding a true, independent call center to acquire here. His previous call center acquisitions have been in Florida, Montana, Nebraska, North Dakota and Pennsylvania. Dalton is credited with building Brookfield-based Fiserv into an industry leader in outsourced data processing for financial services businesses, such as banks and credit unions. He retired last spring, but is on the board of directors.