It is lean on examples and heavier on current change research. Theoretical concepts are supported by illustrations and practical examples taken from common occurrences each reader from the health care continuum will be able to identify with. The answer to all these questions is a resounding 'Yes'. The approach was never evangelized to the same extent and never became popular with the media. Many re-engineering projects fail because they stress technology but ignore cultural and organizational factors.
Cultural factors are really important but nebulous and hard to deal with.
This methodology provides a structured approach for dealing with these human factors so that technology can be applied more effectively. This guidebook provides a practical step by step approach for analyzing and improving any type of organization - service or manufacturing. It will achieve a rapid, radical improvement of critical business processes followed by sustained improvement over the long haul. Raises such fundamental questions about the nature of organizations. Provides concepts and workable technologies for dealing with these questions and preparing for future change.