All people have access to information on an equitable basis without being under the control of commercial or political viewpoints. The diversity of information is still available. People dial up information from home, work or school computers at their convenience, any time of the day or night. Comments and questions from library users are transmitted and answered by electronic mail. Reference Line has been expanded to allow customers access via telephone, fax and electronic mail.
All computer users can choose among text, graphic and voice interfaces.
Residents of Multnomah County love their libraries, and continue to find excellent value for their tax dollars there. Accountability Measures Substantial work has begun in devising ways to create accountability, but substantial work still remains and efforts must continue. The principles embodied in these documents were applied as new Reference and Youth Librarians were evaluated and selected during the early part of 1997-98. This evaluation and selection process was the most staff-inclusive hiring process the Library has ever conducted. Reference staff evaluated applications and answers to supplemental questions, sat in on interview and skills testing panels, and worked closely with managers on making final hiring decisions.