Phones are answered. Calls are returned. Mail is answered promptly and completely. Buildings and equipment reflect pride and a commitment to excellence. TDOT's requirements for grant applications and contracts are easy to understand.
Decisions are prompt, clearly explained and logical.
Agreements are executed promptly, and bills are paid when due. For our contractors, consultants, agents, suppliers and other partners in building and maintaining transportation facilities, TDOT is clear about what we expect, consistent in the way we do business and responsive to better ideas. We keep our promises and meet our obligations. TDOT is known as a good customer. TDOT employees set the standard.