Once configured on the server at a single site, all the resources of the support database become immediately available to any new site without additional configuration, simply by logging in to the application from a standard Web browser. In developing infraActive, says Curtis, Infra Corporation has found a unique solution to overcome the interface-related problem faced by developers of full Web applications. The choice offered by the available technology was either to limit the view of data to a single browser window, or compromise the user s control over the application by displaying a series of unconnected browser windows, each with a duplicated set of toolbars and menus. Curtis explains that the ActiveWrapper launches infraActive as a separate Web application, removing the reliance on the original browser. Infra provides a complete range of help desk, asset and change management software, designed to be implemented as an enterprise-wide solution across an organization.
Clients vary from multinationals to small dynamic service providers.