In this issue we visit the Sales department for a quick look at what they do and where they fit into the process of developing and selling VMI products. People often hear folks in the Sales department paging someone to pick up a phone line or see them at their desks during lunch and breaks. Then again, they may not be in the office for two weeks at a stretch. No, they are not playing the latest hot video games or on an extended vacation, but rather they're covering the phones, talking to customers, or visiting them in the field.
Customer service is just one of the many functions of our sales people.
They work very hard to make sure our customers are happy with our products and services. Customer service is taken very seriously, and with good reason.