RIT MS in Service Management Grad. This program fills an emerging need in the many service businesses and industries that focus on customer satisfaction. Such businesses will find this program in tune with their educational and training investments.
Attention is focused on the management interface between the customer and the service provider.
Problems in such areas as measuring customer satisfaction, empowering front-line employees, developing a teamwork environment, benchmarking, etc., require the employee to be skilled in different analytical techniques. This program gives individual students access to the interdisciplinary expertise of a technological university. Courses are offered in the evening. Careful selection of courses can provide unique educational preparation for individuals in varying service industries. An individualized professional concentration might include courses from human performance development and training, human resource development, computer science, information technology and the College of Business's MBA program, or the student may choose to earn a graduate certificate in statistical quality through the Center for Quality and Applied Statistics in the College of Engineering.