Customers can contact their Regional Help line by Telephone for any information on the product, usage problems, technical clarifications, service related issues, spares, or price details. The Warranty service includes free spare parts and free service charges, during the warranty period. Any failure of the product due to following reasons will not be covered under warranty. The Warranty status of the machine will be checked before accepting the machine for repair under warranty. Customers are required to produce proof of date of purchase in case of any discrepancy.
All customers can feed in their machine serial number to know the warranty status of their product.
At present, Dot matrix Printers Print heads are not covered under warranty. Necessary proof of the date of purchase will have to be provided at the time of claim. The issue should be informed within 2 working days. Software upgrades like the RIP Software are not covered under warranty, except for physical damages to the CD s or floppies. After the completion of 12 months warranty period, products are repaired by the service centres on a chargeable basis.