Whether a company is searching for a software solution or in the process of purchasing software, it's important to know that a product will meet the company's needs before investing in it. Compaq offers the Software Loan Programme to customers who want real-time experience with its software products before placing an order. The programme offers 'Software Loans' for products including OpenVMS, UNIX and Window NT layered software.
Customers can evaluate several products at a time with unlimited user access.
An important feature of the Compaq programme is the follow-up process. Before the loan expires, a Compaq Telemarketing agent contacts the customer to determine how the evaluation has progressed. Then, the agent proceeds to the next step to assist the customer, be it in purchasing the product or providing additional information. If a customer wishes to order, the agent directs him to the appropriate fulfilment channel. The Software Loan Programme Web site provides customers and associates with an Internet-based request and delivery process.