All drivers are carefully screened for driving ability and safety record. They must have a valid Texas Operator's License. It is recommended that the vanpool group designate a back-up driver to drive when the driver is unable. The monthly fare reserves the passengers' seat whether they ride or not. Refunds are not given for days not ridden.
All necessary maintenance is subsidized.
Each van comes with a coupon book for scheduled preventive maintenance. This book may be used at designated maintenance providers.