Adopting ISO 9000 standards has certainly established these concepts as a way of life on the plant floor. The results have been very gratifying. For many companies, product quality has soared.
Costs are down.
Scrap rates are lower. Morale is up. When you look at what's happening in these quality turnarounds, the link between following the rules and getting results is rather clear. Having good rules to follow so that good results can be obtained doesn't just apply in the factory. It's the reason for having good rules to follow in every aspect of life.