Agency records stay in the facility, where they are tracked through an automated database, until they are either destroyed through recycling or accepted by NARA as permanent records. All Federal agency records management and interaction with the facility is governed by the Code of Federal Regulations as it relates to records management. Access to all records stored at the facility is controlled by the agency of origin. Appraisal NARA works closely with Federal agencies to preserve and make available for research historically significant, permanently valuable records. The facility provides reference service with a turnaround time of 24 hours to Federal agencies.
Agencies can also make reference requests by mail.
The facility offers records management workshops to Federal personnel on a reimbursable basis as well as free management briefings on agency records responsibilities. Workshops tailored to specific agency needs are also available. The Chicago facility provides temporary storage for inactive records and personal papers accumulated by Senators and Representatives during their terms in Congress. This service is provided to Members as a courtesy, to ensure that their papers receive the care and protection that they deserve. The papers are the property of the individual legislator and must be removed from the facility 90 days after the Member leaves office.