Our staff tries very hard to make sure that we have the customer signed up for the right plan. Sometimes, however, a customer's needs change, so if you find that you are going over the amount of time or are using the service much less than you anticipated, contact our support department to change your account accordingly. The truth is, the term is not reality - its a gimmick. Most of these unlimited programs are simply a come-on since they know the average user does not use true unlimited access. Heavy use is one thing.
Abuse is another.
After much study and forethought, we came up with the plan that limits the daytime hours. As a result, the bad guys went elsewhere - leaving our customer base alone. Northlink customers do not have the problem with not being able to connect like customers at some of the other ISPs. They are online services and it wasn't until about five years ago that you could even send email to an online service from an Internet Service Provider. The other two services followed suit and have also installed a spam filter as well.