To stay ahead, service providers must strive for the highest customer satisfaction by being able to deliver and offer unmatched customer support quickly and accurately. As communications companies fight to retain and expand their subscriber base, the need to deliver world-class service is paramount. High customer satisfaction rests on the ability to deliver service with speed, accuracy, and responsiveness. Complex Services Provisioning wireless IP or broadband services requires a robust provisioning solution that can automate and manage the activation process, updating all of a company s information support systems. Subscribers can be activated immediately, where and when they want.
All necessary information is exchanged dynamically to establish service within minutes.
Increased Customer Satisfaction through High QoS Customer satisfaction hinges on high-quality service, responsiveness, and support. The key is to know about possible service disruptions before they happen and then take steps to resolve the problem. Considering the pace of merger and acquisition activity in the communications industry, the issue of integrating hybrid networks and multiple switching technologies is critical. High costs associated with changes in business processes require streamlining operations. Different regulatory requirements in different countries and regions as well as multiple network technologies make implementing NP difficult for network operators.