The average consumer receives 4-5 hours of assistance per week. Services can only be provided with the mutual cooperation of the consumer and the service providers. Consumers are expected to cooperate in the assessment, delivery and review of services through direct communication with their HCAP Case Manager and service providers. Failure to resolve problems may result in a termination of services. HCAP conducts periodic reviews of eligibility for each consumer.
Consumers have a right to due process which is honored in all aspects of service delivery.
For assistance resolving problems or to file an appeal, contact MRC's Ombudsperson . HCAP services are only available to Massachusetts residents and are subject to annual appropriation by the Massachusetts Legislature. Personal Care Assistance Services may be provided through Medicaid, CommonHealth or private home health agencies. Contact your local Independent Living Center for information or ask your doctor for a referral to a Certified Home Health Agency.