Warranty Repair Novanis has a warranty policy covering all parts and labor associated with repair during the respective warranty periods of the equipment it sells. While equipment warranties are effective immediately, coverage varies per product. Upgrades to higher levels of warranty service are available, depending upon the manufacturer and product. Product models and serial numbers are recorded and maintained for warranty tracking purposes. Hardware troubleshooting and repair service agreements can be specifically tailored to provide four-hour response times.
Agreements are also available to handle periodic service cleaning and hardware checks.
When handled on a per-call basis, the customer pays an individual charge for parts and labor. Continuous improvement and effectiveness of our service quality is a top priority at Novanis. Sophisticated systems are employed for these purposes, including service call tracking, central dispatch and automatic management escalation. Telephone support is also available with our Block Hour Priority Customer Agreement. Outsource personnel are available for in-house support help desks.