In this case, however, she decides to take a look at the story. The new consultant uncovers this information by noticing that the client is hostile to consultants, and by asking questions to determine the source of the client's hostility. Using this strategy, the new consultant is eventually able to win over the formerly-soured client. Well, I was at Competitive Footwear a few years back when some consulting firm put in a distribution system. It sure seemed good on paper but none of my people could make heads or tails of it.
Any new system requires a lot of adjustment and that means training.
I hire consultants to make my life easier, not to load my employees down with extra work. Bill becomes irritated that the student seems to be taking the side of the previous consulting firm that he disliked. The student's response is seen by the program as attempting to change Bill's mind about the value of training and indirectly his evaluation of the previous consultant's work. At our firm, we ensure that every client gets substantial business benefit from every project. Bill takes the bait and calms down.