Our division-wide audit department works in conjunction with each system to develop and carry out plans to reduce unauthorized cable service. Auditors inspect every address that our cable lines pass regardless of whether or not the resident is a subscriber. They can identify unauthorized services through a computer software system designed for use in the field. This system downloads information from our billing computer each day showing the auditor which services are legal at each home.
Auditors disconnect services that are unauthorized.
Every time a disconnect of service is performed, the address is saved and repeat audits are conducted. Auditing for cable theft is a daily part of our operations. Time Warner Cable has been tremendously successful with cable theft prosecutions. We have won cases in both civil and criminal court. Our main target for prosecution is repeat offenders.