To walk with another, to listen, to care, to love, and not to judge that person is the Christian way of concern. The list is endless on what you can do in pastoral care work. Pastoral care is not necessarily quoting or reading scripture or praying with someone, although this may happen. Pastoral care involves listening but does not include being judgmental nor giving advice. Pastoral care workers are not counselors, lay preachers nor advisors.
Courses are available to become better equipped in pastoral care work.
I encourage you to become more informed and equipped in your daily pastoral care ministry.