Involvement of people. The involvement of every level of employee proves beneficial in an organization. The end result is obtained more efficiently when related resources and activities are managed as a process. System approach to management. The overall management of a system of interrelated processes adds to the effectiveness and efficiency of an organization.
Continual improvement is an ever-present goal of an organization.
Factual approach to decision making. Decisions are based on reasonable and deductive analysis of data. Mutually beneficial supplier relationship. A mutually beneficial relationship between an organization and supplier is value-added for everyone involved. ISO 9001 and 9004 are being developed as a consistent pair to support continual improvement and customer satisfaction.