If the facility uses computers for assessment and care planning, knowledge of the software and practice with the hardware is essential. The CPC will review the summary status reports that the computerized system generates. On quarterly review, a comparison report suggests areas where significant changes in condition may exist. Knowledge of the ability and limitations of the software will assist the CPC in streamlining the care plan process. The ideal CPC has skills which exceed clinical and computer knowledge.
Diplomacy is critical when interacting with other team members.
Each discipline prides themselves on their unique body of knowledge and ability to make a significant contribution to the welfare of the resident. When working together towards mutually recognized goals, the resident is indeed the beneficiary of high quality care. It is the CPC who orchestrates this synergistic interplay. Issues that come up for discussion at care plan meetings are often emotionally charged for the resident, families or staff. It is at this time that families may express their concerns and disappointments in the care or progress of their loved one.