Today's agreement is the result of a complaint by a Massachusetts consumer who claimed he never received a passive restraint discount on his MetLife Auto policy. In addition to obtaining a reimbursement for the consumer, the Regulated Industries Division asked Metropolitan to examine its systems to ensure that there was no error. Metropolitan then identified an error that failed to credit passive restraint discounts for several models of Toyota Corollas from 1991 to 1998. Policyholders may obtain the discount, which is required by law, for passive restraints such as airbags and automatic seatbelts.
Consumers pay enough for auto insurance in Massachusetts.
When we discovered that one consumer never saw the rebate, we worked with company to find others. This is a powerful result for consumers. Under its agreement with the Attorney General's office, Metropolitan states that it has corrected its system error. Assistant Attorney General Matthew S. Buehler and Actuary Victoria Carter in AG Reilly's Regulated Industries Division handled the case.