NetECHO lets users access any Web page from any phone and hear the Web page content read aloud. Subscribers can also hear and respond to voice mail and access voice portal-type services, such as weather reports, current news and stock quotes. Intraco designed the application to understand both Spanish and English. FedEx Express customers in Puerto Rico call the customer service number to schedule pickups. They are greeted by the Intraco solution voice system, which prompts them for their FedEx Express account numbers and additional information.
Callers then interact with the system in their chosen language and complete the pickup request.
The system understands customer responses and processes requests for onsite pickup of their packages - alerting FedEx Express couriers to customers' needs and locations. Intraco used the SpeechWorks 6.5 automated speech recognition engine, which supports 13 languages, to power the FedEx Express application. MasterMind Technologies Partners with SpeechWorks MasterMind Technologies of Washington, D.C., a provider of revenue-generating service solutions to communications service providers, has partnered with SpeechWorks International. The EKKO unified communications solution blends telephone, fax, e-mail and the Internet into one mailbox accessible via a variety of devices, from desktop to handheld wireless. Subscribers will use EKKO, enabled with SpeechWorks ASR and TTS engines to check calendars, messages and access e-mail over their phones.