Schwab has provided voice-recognition retail brokerage services for over four years, enabling their customers to access information and perform transactions over the telephone.
Clients simply dial the toll-free number and tell the system what they want in their own words.
Today, Schwab's VoiceQuotes system handles over 100,000 calls a day, or greater than 1.5 million calls a month. Schwab was also one of the first to use voice authentication in a retail environment, matching the caller's voice to a stored digital voice print to verify identity. Read a case study about Charles Schwab's experience with Nuance. Copyright Nuance Communications 2001. All rights reserved.