Click here for a brief checklist of questions you should ask. We provide each of them with significant training designed around each patient's needs. As part of our quality assurance program, aides are required to call into a special caller I.D. line when they arrive at the client's home and when they leave. It can be hard to let a stranger into your home or the home of a loved one, particularly if that person is in some way impaired. That's why we conduct criminal background checks on all staff.
All employees are bonded and insured.
In addition, all employees sign confidentiality agreements that ensure that your illness or that of your loved one will not be casually discussed outside your home. We do our best to match the right caregiver with each client according to their personality, healthcare requirements and personal needs. If a client or family is dissatisfied or a conflict arises, we will act quickly to rectify the situation or find a suitable replacement. Assistants are frequently brought in to help fill in any gaps and perform duties that may not be covered by these other providers. We work cooperatively with the client, family and other providers to determine an appropriate schedule of supportive services.