A suicidal crisis may originate from any number of situations, from a broken relationship to severe academic pressure. Whatever the source of conflict, the situation should be taken seriously because a life is in danger to evaluate both the will to live and the will to die in order to gain an understanding of what the person is feeling. Then, focus on strengthening the persons will to live, which is usually stronger. There are five steps involved in handling a crisis situation, they need not occur sequentially or at the same time. Most importantly, the person needs to be listened to and understood.
Communication is a two way street, and involves both verbal and non-verbal behavior.
The use of these types of statements helps to provide an environment conducive for expression of feelings and helps the person feel that he or she is being listened to. Non-verbal communication can be transmitted to another person through body language. A suicidal crisis is very likely to arouse feelings of doubt and anxiety about the helper's ability to deal with the situation. A moderate level of anxiety is to be expected, but too much anxiety can hamper the helper's listening skills and seriously injure communication. Try to remain as calm and composed as possible.