We need the consensus that things do need to change in business. So people are being more cooperative than others. We have a saying that the answer is always in the system. What has to happen is somebody has to piece those answers together. The biggest trap is believing that the technology is the answer.
Companies have to commit to making changes and creating new ways of working.
Companies mistakenly think that technology is their single biggest investment, and they're missing the fact that it's actually the minority investment. It's also wrong to think that people don't want new technology. If you approach the technology in the right fashion, show the benefits, and, most importantly, show strong practical connections to the technology and the person's job, you'll find that those implementations will be very successful. You can botch your implementation by putting people in the position that they don't want the technology. There's an interesting school of thought that in fact the only way to cut costs is through new technology, so there should even be a heightened investment.