The problem was diagnosed as a telephone line problem related to the new lines the telco recently installed for our new modems. The delay in addressing the problem was due to the fact that the appropriate telco personnel were not available over the weekend. Allan Webber reported that he has requested a change in procedures between SCS and the telco to allow SCS more ability to troubleshoot such problems when necessary. Because of the reorganization Becky Seibert recommended that any bookmarked SCS web pages be updated. The group discussed how SCS and campus technology staffs will handle any Y2K problems which occur during the winter holidays.
All organizations have plans to maintain critical staffing during the period.
The help desks will remain open. UNLV will reduce staff only during the week between Christmas and New Years. It is normal policy at UNLV for all technology staff to be present during the two-week periods before and after the start of a new semester. The group discussed the need for better emergency contact procedures. Email is not adequate because the mail systems are sometimes down.