No one suffers from screwing the consumer. At least it seems that way. I wish him only the best. Not during heavy use periods is the apparent answer. Its billing is efficient.
Airlines are the same way.
It's an amazement to me that the United Airlines-US Airways merger has not caused mobs to descend on Washington. Here are two airlines that consider it a good day if they get several airplanes off the ground. United is dead last in customer satisfaction. US Airways dropped from first place to sixth last year. A while back, I deposited a substantial check and then paid some bills, figuring the check would clear even before mine were delivered in the mail.