Customers can get information quickly and easily at any time. Information is always given in a professional manner. Routes calls to the representative that has been idle the longest. Customers' wait time is reduced because calls are handled more productively. Lets incoming calls bypass the attendant and ring directly to a specific station.
Customers can reach a line directly without going through an operator or dialing several numbers.
Music on Hold Plays music while a caller waits for the next available operator. Customers' wait time is more pleasant. These features help businesses get the most out of their networks. Feature Description Business Advantages Class of Service Restrictions Controls access to certain services or shared resources. There is no unauthorized use of services and resources.