The certificate in Customer Service Communications combines courses in communication and customer service with technological skills to prepare students for careers with management potential in technology-related customer service, such as marketing, testing, planning, training, and customer assistance. Emphasis is on applying principles of continuous improvement to communication between the customer and organization on the ability to communicate technical information to nontechnical audiences.
Courses assume some basic knowledge of computers.
Students without previous computer experience should first take CAPP 103 Introduction to Microcomputer Software or IFSM 201 Introduction to Computer-Based Systems. Students with no work experience should take BMGT 110 Introduction to Business and Management. List of Certificates Table of Contents 1996-2001 University of Maryland University College 3501 University Blvd.