As a result, there's no need for people to manage other people. It may be useful to review the following lists to help operationalize your understanding of the difference between process and function. Distribution Services', 'Market Research Support', etc. Cooperate with other functions to provide full service to customer. Customer can be served directly and separately by each function.
Customer sees one value package-everyone in the process fully knows what the whole value package is.
Customer and process serving the customer is primary responsibility, role within process is secondary responsibility. Think in terms of getting my job done Think in terms of customer and the whole process serving the customer. Management by objectives of function Manage the whole process, the whole system. A guiding premise is the organization will succeed if everyone does his or her job as directed A guiding premise is the organization will succeed if the parts of the system interact optimally. The purpose of the business is primarily to serve the needs of the owners.