Our efforts will be consistent with customer and employee safety and security. Enhanced programming will allow flight crews to input the reason for departure delays, giving other employees access to the information as well. During delays, airport personnel can more quickly address customers' needs. We will remind flight crews that, in the event of irregular operations, the captain may allow customers to use personal cellular telephones onboard the aircraft. He or she will permit the use of personal telephones only on the ground and when there is no possibility of electronic interference with communications or navigation.
Customers can make more informed decisions about their travel.
Implement detailed plans We will develop and implement detailed plans with all airports to address customers' essential needs during extended off-gate delays resulting from irregular operations. We will work with other carriers and the airports to share facilities and make gates available in an emergency. The completed forms will be kept by our System Operations Control Center for use in the event of severe irregular operations. Our System Operations Control Center can immediately access information to address customers' needs in the event of severe irregular operations. Both local employees and our System Operations Control Center can immediately access information to address customers' needs in the event of extended off-gate delays.