A prompt phone response indicates you value a customer's time. A prompt response time will create a reputation for efficiency for your company. A smile is heard over the phone. The voice is lighter. A smile presents an upbeat attitude and conveys you are glad the customer called.
Customers feel wanted and appreciated.
State your company and name immediately. The caller will then identify who they are, with little or no prompting. People like to know with whom they are talking and doing business. Giving the customer the information they want initially removes an invisible barrier. A friendly self-identification helps people feel at ease.