Local service is not as easy as long distance, no matter what some may say. The simple fact that you will be responsible for the local dial tone and the responsibility that it brings is a daunting feeling. First, detail the instructions for each component or link in the provisioning chain. Second, establish acceptable intervals for the completion of tasks. Third, maintain a proper follow-up or tracking mechanism that quickly addresses delays in the provisioning intervals.
Detailed instructions eliminate ambiguity.
They provide a reference point for the provisioner to start from, the interface points for each service, and what detail items are required for the interface points. Instructions give the installer a checklist of items that are required before entering a job site and how each type of service is to be handled. They also provide the installer with a final checklist to look over before leaving the job to assure requested services are installed and accomplished according to established guidelines. Lack of detailed instructions, regardless of experience level, will always result in problem installations. Establishing proper install intervals sets the expectation level of not only the installation process, buts allows the sales force to set the customer expectation.