The secret to getting employees to take initiative when you are not around is to let them take initiative when you are around. The best managers manage the least. They let employees find the best way to get their work done and actively support them in the process. If you want to see the behavior again you need to notice and thank employees when they make an extra effort or do something that needed to be done without being asked. Look for the bigger picture of their intent, their learning and their growth as an employee.
Criticism causes compliance and resentment on the part of employees.
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