Collects information to help families and individuals make informed decisions Helps represent the concerns of families and individuals to those providing services to them. The individual and family control the selection of the case manager. Staff can assist them by suggesting someone who fits the needs and wishes of the individual. The decision to connect a family and a case manager is made by mutual agreement. This model fosters a strong personal relationship between the individual, family and case manager.
Case managers have very small caseloads, typically one to three people.
Most live in the same community. About 50 percent have postgraduate degrees. Eligibility for Services Service Coordination Services is available to people of all ages with neurological impairments and related learning disabilities, attention deficit disorders, autism or other developmental disabilities. Individuals must live in the 12-county Capital District region and be Medicaid eligible. Family income is not a barrier to eligibility for children who are applying for assistance through the Home and Community Based Services Medicaid waiver.