Associates receive a 10 percent commission for selling the company's Tax Relief System to other customers and get a 1 percent commission of these new associates' sales. The company has 18 outstanding complaints with Kansas Attorney General Carla Stovall's Office and another 19 complaints on record with the Better Business Bureau of Northeast Kansas. The AG's office also has eight open complaints against Advantage International Marketing, a former name of Renaissance. The company isn't a defendant in any Shawnee County District Court cases. Consumers have complained that the money they paid for Renaissance's tax services wasn't refunded when they were dissatisfied with the services.
Any flat fees paid after that are much like a person's utility bills.
Once the money is paid, it's gone. He said the tax expert supplied by Renaissance to look over his taxes for three previous years didn't find anything additional to deduct. Joens asked for the paperwork the expert looked through to decide this and wasn't given a response. The representative said he would talk to the main office about it, but Joens never heard back. He faxed letters to the office asking for a refund and, when he didn't get a response, called the AG's office to complain.