Having managed this program since 1980, we have coordinated all aspects of it and centralized its operations. The Health Care Financing Administration favorably reviewed the program in 1987 and 1992, and noted exemplary call center and outreach strategies, referral and follow-up systems, provider relations, and quality assurance activities, all of which operate under our stewardship. A larger proportion of eligible children are participating.
Children get prompt and appropriate follow-up care.
Throughout our tenure, we have designed and tested many outreach approaches. These include talking to potential clients in their homes or in welfare offices, and enlisting the help of other agencies, such as WIC and Head Start. For our client relations unit, we emphasize the employment of former welfare clients. We look for candidates who are empathetic and have excellent interpersonal communication skills. We then intensely train them and provide regular refresher sessions.