Independent of how bad your day was, when you get up the next morning and go into work, you have to represent the hopes, the strategies, and the excitement of the opportunity before you. That's a very difficult thing for people to do every day. Everyone has to be on the same course. The rudder can't face one way and the compass another.
Consistent communication is very important.
I sit down and do roundtables with my employees. You end up finding out more things than the site manager knows. And I always have someone from human resources there to write everything down. Some CEOs smile a lot, or they talk a lot, or they write letters, or whatever. I don't think that matters.