All of the complaints we receive are screened by the unit supervisor and a case detective. They are then assigned a case number and entered into our computerized complaint tracking system. The system is also used to track victim losses so that when a suspect is arrested or charged, restitution can be recommended. Even if we are not able to actively pursue a criminal complaint, warning letters are sent to the suspects advising them that we have received a complaint and advising them to contact a detective in the unit. Many times this results in pay back to the victim.
Detectives are available to speak at community meetings, to business and neighborhood groups.
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