Inmarsat is the only long-range voice, fax and data aeronautical satellite constellation approved by international authorities for air traffic services use. According to Bowe, business aviation continues to expand world-wide, with substantial increases in international flight operations. While calls to the airplane are a small percentage of all calls, their importance is often vital. Until the launch of Honey-well's OneLink, the caller needed to know which of the four Inmarsat satellites was providing service to the airplane. The Honeywell Customer Response Center delivers the solution, locating the airplane and connecting the call within seconds.
Customers dial a toll-free number from anywhere in the world, give their PIN, and get connected.
If there's ever a need to reach the Customer Response Center from the airplane, a simple speed dial number puts the caller in touch with Honeywell's trained staff available 24 hours a day all year. OneLink provides a single invoice for all their satellite communication services using Satellite Aircom's ground earth stations, which are the backbone of the Honeywell network. In addition, customers can choose a variety of invoicing options, including customized billing for fractional owners. And, of course, all major credit cards are accepted. Honeywell's role as the leading avionics equipment supplier for business and corporate aviation has expanded into being a communications service provider through the launch of OneLink Communication Services.