To verify that procedures and controls exist to ensure that the system functions effectively and efficiently in all phases of operations and maintenance in order to provide maximum system availability and performance. Determine the extent of segregation of duties in key functions. Are they appropriate to the business risks associated with the functions and applications that reside on the system. Problems are reoccuring on a frequent basis. Resolution time frames meet objectives.
Any problems represent a breakdown in system controls.
Check for the existence a system maintenance logs for network equipment and servers. If not, check to see if the system itself maintain a log. Identify all system generated logs. Determine if they are being used to track performance, capacity and transmission quality. Verify that procedures exist to periodically review the logs.