Maybe they know but haven't realized that it applies in this situation. Or maybe they don't know they don't know. So we ask him, first. This asking comprises the first of the four steps of manager of learning, the Guided Discovery. A combination of attitudes, skills, and knowledge are usually needed to operate successfully in any specific area.
Attitudes are the most important and are the most difficult to acquire.
Often a new attitude must replace an old attitude before skills or knowledge can be used. The manager of learning must be able to detect this situation and know how to effect the change. However, the Manager of Learning process is not lock-step but at the learner's own pace of discovery. MOL is not only one of the competencies taught in Junior Leader Training, it is a method for leadership development which is essential to participatory leadership development. We not only teach a competency called Manager of Learning, but we should be applying its principles in everything we do during the learning program.