Charges are considered past due 30 days after the bill due date. The library makes the best attempt possible to notify patrons that overdue accounts are to be submitted to the State of Colorado's Central Services Collection Agency. This includes sending notification to the address the library has on file. The library, however, is not responsible when patrons do not notify of address changes. The Libraries is primarily interested in the return of library materials.
Credit is given when lost materials are returned.
Patrons are responsible for overdue fines and any collections charges. If replacement charges for lost items have been paid, credit may be given if the items are located and returned within one year. This law requires all state agencies, including the University Libraries, to submit past due debts to the State of Colorado's Central Services Collections Agency. Central Services pursues collection activity on the account or may assign the debt to an outside agency for collection. University Libraries has no control over when or to what agency Central Services assigns past due accounts.