The basics of inflows, outflows, inventory control, account balances, employee records, job costing, and customized financial reports are discussed. Includes hand-on experience using the Windows 98 environment. The art of getting your message across is a vital part of success. This course will teach you how to effectively communicate by using proven techniques. Learn how to structure your message to groups or individuals.
Course includes a video tape critique.
Secret Business Strategy of Ritz Carlton Ritz Carlton Hotels are world class in every aspect of their service. They use the Malcolm Baldrige Criteria for Performance Excellence to run their hotels. The Baldrige Criteria aligns customer service with expectations to leadership and strategic planning, human resource needs and capabilities, data and information collection and analysis, process management, and results. This four-hour workshop will introduce each of the categories of the Baldrige criteria. Even people that look like you on the outside may be very different on the inside.