Many of our associates were shocked. And they realized something had to change. Access to information is what motivates change and improvement. They just come to life. According to Rucci, a trained, literate, and motivated workforce creates customer satisfaction and produces superior financial performance.
Communication is a powerful tool.
Sears and Bell Helicopter make a compelling case for sharing knowledge. Whether it is merger and acquisition or business as usual, communication requires effort from the top. Originally published on Nov. 17, 2000. 2000, Pro2Net Corporation. All Rights Reserved.