Most entries are international and national organizations, though some state and provincial organizations are included. Printed on acidic paper. This book provides exceptionally complete coverage of the hotel's front office and all of the support positions that make the front office work. For hotel owners or managers, or those who are looking to get into the field. Includes discussion of professional organizations and career opportunities, and chapter review questions.
Appendices offer safety checklists and sample forms and reports.
Annotation c. by Book News, Inc., Portland, Or. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text. Professional Management of Housekeeping Operations by Robert J. Martin A book for housekeeping professionals that reviews property management, operational planning and organizing, staffing, and materials Professional Management of Housekeeping Operations by Robert J. Martin, Thomas J Provides students and practitioners with the latest data on how to open, operate and manage housekeeping in a hotel or motel. Presents material in the order of responsibilities encountered by someone assigned to open a new facility and uses an authentic facility model throughout. The Management of Maintenance and Engineering Systems in the Hospitality Industr Engineering and maintenance as it relates to the hospitality industry.