You've decided that your customers are going to need live help of some kind, but you can't provide the live help your customers need. Auction-based site ePeople can deliver it for you, and your customers need never know they have left your site. The result is a branded portal with an interface similar to that of ePeople's consumer site, which allows end users to choose their provider from among those who respond. Prices are fixed and paid by the company, as part of its ePeople business rules.
All support begins with a detailed question posed in the marketplace.
The response is a number of bids by qualified service personnel. When a provider bids on a customer's question, the customer gets an e-mail acknowledging that a bid has been offered. The customer can then view each bidder's qualifications and user ratings at the ePeople portal, accepting or choosing to wait for additional bids. Since prices are fixed, customers may wish to skip the bidding and use the fast track option, which allows them to accept help from the first available support provider. Using this option, they forgo ePeople's powerful ratings system.