Their records belong to them, not the College. Managers and supervisors make the decisions each step of the way. There are five steps in making a job performance referral. It is important to realize that this is a team process. You don't have to be ready to make an EAP referral when you call the Human Resources Department or Employee Assistance Program.
Confidential consultation is available with or without a referral.
Recognize the Job Performance Problem Recognizing job performance problems can be the most difficult part of a manager's or supervisor's job. That's because about 50 percent of job performance problems typically come from employees with at least 10 years seniority and 75 percent have had at least five years or more with their organization. They know their job, they know the system, and they know the people. They probably have had periods of satisfactory and maybe even exceptional job performance in the past. If you begin to have concerns about an employee's job performance, remember that Human Resources staff and EAP staff are available to help find ways to deal with even the most difficult situations.