Eventually, the lines must be blurred between departments and functions, and organizational principles need to shift toward processes being performed and the customers being served as organizing principles. The greatest challenges lie not in determining the boxes on a table of organization, but in sustaining the vision and commitment required to realize the benefits of these changes. Organizational restructuring at Carnegie Mellon University. May. p. 56. TQM's emphasis is not on how to handle crises but how to avert them in the first place.
Businesses thrive as part of the overall social system by serving the needs of the system.
In our world, in our politics and business, we face adaptive challenges all the time. Leadership, in this light, requires a learning strategy. A leader has to engage people in facing the challenge, adjusting their values, changing perspectives, and developing new habits of behavior. The adaptive demands of our societies require leadership that takes responsibility without waiting for revelation or request. Leadership without easy answers.