Charges are made against the credit card automatically - there will be an invoice generated for credit card customers. Failure to make payment by the due date can result in immediate suspension of the account. However, to minimize the chance we maintain a specific ratio of modems to customers. Our policy is to have one modem available for every 8 paid accounts. Internet service via email, or in person at our store locations.
Cancellations are effective as of the receipt of the notice.
Refunds are available for any unused months remaining on a customer's account at the time of cancellation. No refunds are made for the current month of service. In most cases, this information is reprinted on our web site, however that should not be used as a substitute for the email communications. This allows us to offer the fastest possible connections, with a minimum of line noise. All our modems are 56k modems, using the v.90 standard.