He could have checked his inventory, ordered the part, and scheduled the next appointment for when the part would be available. Present And Future Applications Home appliance repair is only one of many field force applications that can benefit from wireless mobile computing. Essentially, this technology is designed to help any company with employees in the field who need to be connected to enterprise systems. The two driving factors behind wireless field force automation are bandwidth and coverage. However, one is no good without the other, he explained.
Coverage is king.
When you re out of coverage, you re out of business, Reitz said. Normally, wireless field force automation involves a person in the field entering data that is sent back to an enterprise system. Coca-Cola leverages this technology without the employee in the field. Instead, the company has equipped thousands of its vending machines to wirelessly transmit inventory, cash, and repair data back to local distributors. The distributors can then dispatch trucks to only the machines that need to be restocked or repaired.