Services Rendered by Marshall University Computing Services 1. 1.2 Software Will assist with the installation of software for intial set-up and for future software installations upon receipt of a writen request. Some software will be set-up directly on the local hard drive of the PC and other software will be installed on networked drives depending upon the circumstance. 1.4 Equipment Will contact manufacturer about equipment problems when necessary or upon request and follow through until the problem is resolved. Please note, Marshall University Computing Services does not repair computers.
Computer repair is done through the computer manufacturer or another vendor.
1.5 Consulting Will provide consulting in the purchase of new equipment. Network 2.1 Maintenance MUCS will maintain all network connections in a computing facility. 2.2 Installation MUCS will coordinate the installation of networking in a computing facility. 2.3 Accounting Will create an account for each machine to identify users and computers on the network for security reasons. Response time Will respond to a service request within four hours for problems reported.