This workshop will train your people to fully undertake process improvement projects. The process analyst collects data by observing staff as they do their work.
Direct observation ensures that the improvement team is always working with facts.
The data collected is then documented on a process flowchart. Completed horizontal wallcharts are openly displayed so that everyone is fully aware of the work in progress. The people who do the work have a vast amount of knowledge about the work process. This knowledge ensures radical, yet workable, solutions. The process analyst assists and coaches the team to prepare and present their recommendations.