A Detroit Fire Department EMT wheels a patient into Detroit Receiving Hospital. A survey shows Metro Detroiters want more information from their doctors, including customer satisfaction rates. Consumers evaluating a provider trust the opinions of friends and family members, more than those of a health care professional. Among those professionals, they believe nurses most. One in three consumers surveyed use the Internet to find health care information.
Consumers treat Internet information with a healthy dose of skepticism.
Internet sites sponsored by clinical experts and physicians are trusted most, while those sponsored by drug companies are trusted least, those surveyed said.