This article is reprinted from The Professional Skier.
All copyrights apply.
Please see our copyright and disclaimer notice page. Unfortunately, with so much attention placed on the experience we create for guests, we often overlook the environment we create for our new hires. They are trained in the progression, given a few exercises to teach certain skills, and then turned loose to work with valuable guests. We go right to the nuts and bolts of the job, often overlooking very basic human needs that, if met, can help make job satisfaction and performance soar. Banking On New Recruits Without instructors, a snowsports school has nothing to sell.