This makes it much easier to resolve problems. We like it a lot. In fact, we recommended it to our corporate office and they purchased it too. Receive and all the data is automatically entered into the system. Receive saves us quite a lot of time.
Agent is a big help in reducing the time it takes to respond and resolve our calls.
We handle a lot of calls and inevitably some of them get pushed to the bottom of the list. If you click on the following link, you will be able to download a demo version that is functionally equivalent to the actual program with the exception that it is limited to keeping track of 10 workstations. Other packages with similar or less functionality can easily cost 10 times as much. Easy to install. No high-priced consultants required.