TQM focuses on making quality values the driving force behind leadership, design, planning, and improving initiatives. There are four components that make up the basis for TQM and are essential for the implementation to take place successfully. Its purpose is to give employees an active role in the organization. Improving processes in any step of any organization can result in incredible payoffs. Every business succeeds only to the extent that it meets the needs of its customers.
Customer satisfaction is the key.
This helps the organization determine where they want to go, and how they are going to get there. It provides an understanding of how to better benefit your customers, people, suppliers and society at large. The following are eight steps to assist anyone in implementing Quality Management. Leadership Leaders establish unity of purpose and direction of organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.