Training should be provided to English monolingual clinicians in the use of interpreters for Latino consumers and families. All pertinent consumer and family materials and forms, especially informed consent and statements of rights, should be translated. Monolingual Spanish or limited English-proficient individuals should only be placed in restricted or residential settings which have capacity to communicate with them effectively. Recommended Performance Indicators Sufficient number of bilingual, bicultural Latino professional staff so as to minimize the use of interpreters. Regularly updated directory of certified interpreters available within 24 hours for routine and within one hour or less for urgent situations.
All levels of care meet the standards for the provision of linguistically competent services.