In the meantime, maybe we should take a quick look at the personalities that bring these sorts of monopolies about. It is obvious from reading Jackson's findings that Gates was the man making many of the key decisions. He delivered them the entire operating-system market. In effect, he achieved a perfect score. And then he rejiggered the machine to make sure it stayed that way.
Computers are relentlessly exact creatures.
They may be totally submissive to their owners, but they are unrelenting in complying only with commands that are issued correctly. As anyone who knows any really good programmers probably already suspects, this inspires a similar attitude in those who work with computers. They are easily disturbed by all that is fuzzy, inexact, sloppy. When they strive, they demand absolutes. These people thrive on perfection, and then reach even higher.