Warranty - Gold Site Service Support Gold Level Our Gold Level service is designed for customers who need guaranteed response times with priority service at a fixed price. We can be on-site within three business days to assess the problem and replace the defective unit with a temporary or permanent unit or perform maintenance to return the unit to operating condition. If we can't repair the instrument on-site, we will arrange and pay for transportation to the nearest PerkinElmer location for repair. Upon completion, we will install and test to your satisfaction.
All labor is included.
All Parts used to restore your equipment are included. All travel and transport cost is included.