The hotel also has to be user-friendly and provide excellent service. But business travellers' demands are increasing all the time, and management has to invest constantly to meet the ever-increasing requirements of travelling executives. We have concentrated on providing very good service for the executive traveller. That is why we offer the 'authentic butler service' where a butler takes care of one of the guests and helps make their stay easier. All the hotel's rooms have eye-level fax and computer connections, thereby avoiding the need to crawl under the bed or desk in search of a socket, bump your head and then realise that the cable is not long enough for the laptop to fit on the desk.
All rooms have a large desk, a video player and a CD-player.
This, Mendez says, makes their stay more personal and enjoyable. If you are travelling around the region for 10 days, living in hotels, it is nice to be able to watch your choice of video at the time you choose or play your favourite CD while watching the sun go down over the Creek. Up to 68 per cent of the hotel's guests are business travellers, largely from the United Kingdom and the GCC, and most stay between two to three nights. The hotel has a lobby level business centre as well as three executive floors, called towers floors in the Sheraton. There are lounges available for meetings.