Passenger Environment Passenger Environment New York City Transit collects information on several aspects of the quality of the bus environment for the 197 local routes that operate out of the MTA New York City Transit's 19 bus depots. These include cleanliness, announcements, bus maps, damaged bus panels and scratched or clouded windows. A review of this information for the one-year period between July 1996 and June 1997 is summarized below.
Announcements are important.
On crowded buses, at night, or where windows are difficult to see through, announcements can spell the difference for riders getting off at the right stop. Many riders rely on them, including the visually impaired.