Despite a moving companies best efforts, items in your shipment may be lost or damaged during transport. You have the right to make a claim for compensation or replacement of the lost or damaged goods.
Disputes Report any claims for loss or damage promptly.
If damage or loss is discovered when the goods are unloaded, note it on the inventory. Some damage, however, may not be noticed until you've unpacked. Moving companies must acknowledge receipt of your claim within 30 days of receiving it, and should make an offer or deny the claim within 120 days. Check the terms of the valuation option you selected before making a claim. Not all issues are contentious.