The code is not merely a license plate, but rather a code linked to a comprehensive shipping system that holds the key to inventory management purchasing accounts receivables the faster flow of funds and more. The label provides linkage to additional customer data and additional UPS data, like tracking and committed day and time of delivery. What s interesting about this scenario is that information is coming to UPS before we even pick up the package from the customer. Our goal is to reach 100 percent smart packages enabling us to provide ever-greater value to customers. We know our customers want to be connected.
Connectivity gives customers greater visibility into their supply chain.
And the Internet allows this to occur smoothly and seamlessly for all concerned. For example, we tracked packages for our customers before the advent of the Internet, but it was often a cumbersome, manual process. Through technology, tracking creates a streamlined and positive customer experience. In 1996, about 17 percent of our incoming customer requests were automated. Today, that figure is close to 90 percent.