With RP, the amount of rework can be reduced. Not only can you avoid problems that affect the quality of tools and parts, but you can also help the client to avoid problems caused by their designs. By simply acquiring an RP model, you can increase the manageability of the schedule, decrease profit erosion, and improve the consistency of on-time delivery. RP will also yield greater client satisfaction, since they do not have the opportunity to develop negative perceptions of your company from rework charges. Customer Service Even with the best delivery, price and quality, customers can still be lost to the competition as a result of poor customer service.
Customer satisfaction is a relative term for each individual.
But, overall it can be stated that customer service is derived from the value that you add in the process and from the ease in doing business with you. A customer recognizes added value when input is provided on their design such that they avoid problems or reduce cost. When your organization is the one that consistently provides feedback on the design, the customer perceives added value. These recommended modifications might save the customer from producing a bad part that results in additional time and money for rework. The suggestions may also allow simplification of the tool to reduce overall cost and time.