Web sites lend themselves to providing a unique personal service. Encompasses all customer contact via web, network or telephone and includes enquiries, automated sales and marketing, help desk and support. If you would like more information , please fill in this form. You can indicate any areas of particular interest by ticking the boxes below.
All information is kept in-house and treated with the utmost respect.
Integrates the PABX to the customer call centre allowing call centre managers to monitor performance of their call centre staff. This is the core of any CRM initiative and it is crucial that your strategy is aligned to your business strategy and processes. This is the storing of information in central databases, where your customers are profiled according to demographics and the data mining and warehousing functions analyse their behaviour. The provision of services to ensure your project is kept on schedule and within budget. Knowledge Management is fast becoming one of the most sought after solutions.