Consumers receive comprehensive and appropriate individual care. Harm is minimised. Consumers actively participate in their own care. The drug service has policies and resources which ensure the provision of high quality assessment, treatment and care services. The service has written policies on assessment, treatment and care which have been reviewed within the last three years.
All staff are aware of, and implement, the policies of assessment, treatment and care.
The service has the necessary resources to provide high quality assessment, treatment and care. The service implements an effective model of service delivery to meet the needs of clients with a dual diagnosis. The service provides or has access to the range of services needed to assess, treat and care for physical, mental and social factors in relation to drug use. Where there are identified gaps in services, the service assists clients to get the care they need. The service has minimised waiting times for services.