Remember the recipient - you are not the only person who could be embarrassed if a delicate message falls into the wrong hands. There are hundreds of others, some more recognizable than others. Like any embellishment, however, overuse of smiley faces destroys their value - use them sparingly. The Bottom Line Above all else, remember that electronic mail is about communication with other people. When you compose an e-mail message, read it over before sending it and ask yourself what your reaction would be if you received it.
Any time spent on making our e-mail clearer is time well spent, so let's start taking the time.