One is that we did it right. We did it with concern for every employee. We did it with stress on attrition, on buyouts, and, in OPM's case, on creative privatization, so that involuntary separations accounted for only about ten percent of those who departed from federal service. There may have been quicker, easier, perhaps cheaper ways, to downsize, but there was no better or more humane way, and we can be proud of our record. And that, finally, is the test, not smaller numbers, but better service to the American people.
Automation is one answer.
I see Ed Flynn here today. Reinvention has also profited by the National Performance Review's brilliant blueprint for change in such areas as procurement reform, decentralization, and the elimination of overlapping management and unnecessary regulations. Leadership, finally, will make the difference. For in the past four years we have gone beyond traditional federalism and we are creating new public value. Now we must continue, refine, and accelerate our efforts.