Employee Resources - New training module tracks internal employee training and certification. Project Organizer - Plan and track target dates, organize issues by project. Product Manager - Track information about products sold, model and version numbers, release dates, track support contracts by date, issue or expiration, automatically create release notes. Asset Manager - Enter and track assets, and track assets to issues. Easy Issue Entry - Intelligent Dropdowns menus speed issue entry for help desk agents.
Customizable screens offer quick navigation.
Organized Issue Display - Customizable Hotlist displays issues you want to see. View assigned calls by fields you define. More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval. Issue Resolution Tools - Knowledge base stores known problems and resolutions.