Commissioner Dickinson has acknowledged the seriousness of the problems and instructed his managers to solve them. Transition problems include, but are not limited to searches with the new tools taking substantially longer than with Messenger APS, working with the PTO Help Desk or other automation personnel, etc.
Catastrophic time is for work lost due to system failures.
The agency has stated that supervisors' fair share goals will be adjusted, i.e. supervisors will not be harmed by granting this time. Larry Oresky or Ray Johnson by e-mail. Perhaps most alarming is the number of examiners who still have not been trained in using the tools. Most should have received WEST training, but many are not getting initial EAST training until late November or December. The agency plans to follow EAST image search training with a round of EAST technology center-specific text search training.