Type of Report and Period Covered 14. Sponsoring Agency Code 15. This document provides human factors guidance for designers, owners, operators, and planners engaged in the development and operation of traffic management centers. Specific guidance addresses several dimensions of the work environment that can affect operator and system performance. These dimensions include the operator's work space, the equipment that operators use, and the design of their jobs.
Additional guidance is provided for the user-centered design process.
Supporting this guidance are several sections on operator capabilities. Several chapters address equipment design and selection. These include the user-computer interface, controls, displays, and job aids. The chapter on job design addresses shift work, team work, simultaneous tasks and workload, and the role of operators designing jobs. This document is intended for application in planning new TMC's and for planning modifications to existing TMC's.