I think I'm expected to feel their pain. What this new study shows, of course, is nothing more than the obvious. The traditional way of selling new cars stinks. You know that. I know that.
Automakers know that.
Heck, even dealers know that. Which increasingly means, no sale. Read the writing on the wall, guys. Your customers aren't yours anymore. We'll go where the service is prompt and courteous, where the price is competitive.