If agents are already occupied, the software allows customers to make Web callback requests, and customers provide information about themselves by completing on-line forms.
Agents can accept or refuse customers' requests for help.
If agents accept requests from customers who send live text messages, they view on-line correspondence on the left side of the Web browser and view Web pages on the right side. If customers have questions about particular items on your Web site during text chat sessions, agents can use the software to push Web pages to them.