The new centre reflects increased demand for customer service and support among information professionals and end users in the online business information industry. A greater number of end users now have desktop access to information services. They need to be shown not only how to operate these services, but also how they can best be used to suit their individual needs and how to apply information to their specific job. The Dialog Corporation held tailored training sessions in the UK for 4000 customers in 1997. Its training programmes have rated highly among users, according to a MarketSTAT 1997 survey, conducted by the Information Research Network for The Dialog Corporation.
Courses are available for beginners as well as for experienced information professionals.
The training centre in London is staffed by a team of six tutors, all with expert product knowledge, presentation skills and proficiency in creating a learning environment. Most courses are free to customers of The Dialog Corporation. More information about the courses is available on 0800 690000.