Goodwill Industries of Lane County , Oregon , provides vocational training and job placement services to economically disadvantaged and disabled individuals. Classroom activities emphasize soft skills development. Clients work on self-esteem and various soft skills, such as anger management, social interaction, and work ethic. In addition, the vocational programs stress the soft skills needed for workplace competency. For example, training for production work develops teamwork skills, while the telephone services training highlights cognitive and communication skills.
Clients receive a certificate that documents their job readiness training.
The training program emphasizes soft skills development along with clinical skills training and workplace literacy training. The last four modules develop cognitive and communication skills for dealing with workplace situations. Pull-back helps trainees acknowledge and handle their emotions. Present options works on trainees' ability to develop alternative strategies. Paraphrase and pass it on are communication strategies for gathering and giving information.