If you need to make a goods, facilities or services-related complaint to a county court, the address and telephone number of the local county court, or sheriff court in Scotland, can be found under 'Courts' in the telephone book. An employment tribunal hearing will then be arranged to consider your case. These are conducted informally to make it easier for those involved to present their case, and you or a representative will be required to attend a hearing at an ETS office. At this meeting the tribunal will consider evidence and any legal arguments relating to the case and make a decision. This may include the payment of compensation, or re-engagement by a company in cases of unfair dismissal.
County courts have standard procedures for goods, facilities or service-related complaints.
Some assistance and advice can be given either free or at reduced cost by solicitors under the legal advice and assistance schemes, although this does not apply to the solicitor's bill for representation at a hearing. Disability organisations and trade unions may be able to help. Seeking advice from the Disability Rights Commission For further information, please visit Conciliation Service . For a list of related publications, please visit List of DRC Publications . For further information about some frequently asked questions relating to this topic, please visit Frequently Asked Questions .