If we send in the racquet for the replacement process will take 4-5 weeks. Several manufacturers including Wilson and Prince allow the customer to deal direct, reducing the the replacement process to 2-3 weeks and saving money on shipping. Head is the only manufacturer that will not ship directly back to the customer. If it's necessary to complete the replacement process through our store, we will restring at no charge with the string provided by the manufacturer. If you wish any other type of string the customer will pay the cost of the string.
Customers are responsible for shipping costs.
Prince Customers can call Prince direct and the handle the return process. Wilson Customers can call Wilson direct and the handle the return process. We will setup the warranty process to have the racquet shipped directly back to you, from Yonex. Wilson Customer Returns Freeport Center, Bldg. We stock several models of shoes that carry some kind of wear guarantee.