Toward Sales Attitude is everything in customer service and sales. Unfortunately, many people harbor some attitudes that are detrimental to this process. Let's dispel some of these beliefs and examine why they can have such a negative impact on sales. I am taking advantage of customers when I sell them something. Customers do not buy things they don't want.
Customers buy services to solve problems or meet needs.
If customers want something, all they have to do is let us know. Well, pity the poor customer that does not automatically know what services are available from your telco or needs help figuring out what he or she wants or needs. Recently, a CSR told me one thing she hated about her job was uninformed customers. This is an attitude that prevails in many telcos. Yet as your product and service offerings become more varied and complex, you can't afford to delegate the responsibility for acquiring expertise to the customers.