You plug it in on one end and the other end, and it works. It's evolving toward comprehensive solutions that hide the complexity from the application. But that system needed to get data out of the stovepipe systems. Roma went in at the start of this year, and on Aug. 1, AXA completed a pilot of the system, which it plans to put online this month. Because the system is tied in to Equitable's call center, customer service representatives can quickly find customers' records.
Customers can visit a Web site to view balances and update accounts.
Buskard says that although he's happy with Roma, he has ideas for improvements that have been heeded by Candle. The closer Roma can get to being CICS-like in terms of its speed, certification and authentication, the happier we'll be. That saves time and labor costs. Interprise's 1,400 employees sell networking and data services, such as Digital Subscriber Lines, and develop products for US West. Laurie Rice, executive director.