High levels of customization and integration are not always the answer, since the long-term costs of maintaining these applications can be pricey. In the interview, Dryden offers a glimpse in the realities of ASP customization. The customer maintains ownership of the custom code. Any new custom code must be subject to Agilera's change control process before it is placed into production. Once in production, Agilera will support it as any other application, excluding program maintenance.
Business process needs change frequently.