Knowing the answers to these two questions tells a lot about your business and it s success potential. Many of us trudge along, however, with no clue whatsoever as to why we re able to keep the customers we do nor why we lose the customers we lose. We re happy for what we ve got and we re willing to keep on keeping on as the saying goes.
Business success requires awareness on many levels.
Many business owners and managers don t take the time to really communicate with their clients once the business transaction is over, but it's time well spent. That vital step can rapidly accelerate your business growth and expansion. Pick up the phone and call them. Tell them you want any comments or ideas they have about the service you re providing. Every client is important, but if you lose the angels that keep your business afloat, it won t really matter what the smaller clients think either way.