The statutory rights of the consumer are not affected by the terms of our service. Ale On Tap requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. On Tap will provide a refund if any products turn out to be faulty. If goods are broken, damaged or different from those ordered please notify us within 4 working days of receipt of the goods. On Tap can only credit you for the items that have been damaged upon safe receipt of the products into our hands.
Customers can return goods that are no longer wanted.
Goods that are no longer wanted must be returned within 5 working days of delivery. Any costs associated with returning the goods are at the customer's expense - we recommend that you contact us about the shipping to help reduce the cost. Ale On Tap can only credit you for the items that are no longer wanted upon safe receipt of the products into our hands. We shall accept returns and give full refunds only where the products have not been opened or damaged. Any refund will be provided as soon as possible and at the latest within 30 days of the agreement to refund.