Yesterday, another Bell Atlantic outage knocked DSL customers in the Washington area offline for several hours, but the company was still looking for the source of that problem. There are all kinds of things that can happen. In Pacific Bell territory, several users reported having intermittent service outages over the course of at least two weeks, which customer service representatives attributed to a equipment failure at the Pacific Bell ISP service, they said. Yesterday, another equipment failure again knocked users offline for several hours, but the company said it was due to different, unrelated hardware. Despite these complaints, Pacific Bell said most of their customers have been happy with the high-speed service.
Churn rate is the industry term for the rate at which subscribers leave a service.
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