End of story. We are not a business, we do not make money off you visiting, we do not need you. Attrition has no grand plan or well defined map. Day to day we make decisions or brainstorm new ideas that lead to an overall picture of what the site is. We believe it is this lack of plans that helps construct what Attrition is.
Attrition exists for the users and viewers.
Anyone who has contacted attrition staff in the past should realize this. We respond to almost every piece of email, regardless of content. If nothing else, we send acknowledgement that we received the email so that readers know we care about their comments. Pointers to typos or errors go answered in hours. Features or suggestions are almost always implemented, sometimes in a day or less.