The promise of computers is competitiveness. Computer use can lead to quality and quantity of service. In fact, it is often counterproductive. A CPA trains the employee, another employee is hired, and an accountant takes two or three days to fix the books at year end. And in the process, accuracy of the books during the year is lost.
Computers can give a business control.
They can increase sales. They can improve customer service. They may even reduce cost. But cost shouldn't be the focal point. One strategy is to focus on service and sales.