Competencies are sets of observable behaviors.
These performance indicators are modified for each specific work environment. Employees assess themselves against these behaviors while they are performing tasks that are part of their every day job. Clients consistently confirm that employees begin to adopt the desired behaviors by the time they have completed the third self-assessment. Supervisors and peers also use the assessment forms to provide data for 360 degree feedback. Employees set targets for numerical performance and then strive to achieve them.