Through relationships with well-established software providers, CIE provides data processing solutions across a variety of hardware platforms. Domestic and international support is provided through the corporate facility in Irvine, California coupled with a network of international dealers and value-added resellers. A variety of service plans have been developed to meet the specific needs of the products and the level of support required. Education is a key ingredient to a successful installation. Training is offered on-site or optionally at CIE facilities.
Courses are available for all supported hardware platforms and application software.
Working under a team-oriented framework, CIE product specialists and marketing representatives recommend and develop integrated hardware and software solutions tailored to each client's needs and requirements. Every systems integration project is reviewed by CIE Professional Services Division staff to verify that recommendations are technologically sound, meet current business requirements and provide a framework for future growth. Before a system is installed, CIE marketing representatives and account managers meet with the client to review quality issues, implementation planning and staffing requirements. During implementation, weekly status meetings are held to facilitate successful project implementation. Upon completion of the installation, a representative from the CIE quality assurance group queries the client for feedback regarding overall satisfaction with the system and CIE services.