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This Centre complements the Asia Pacific Support Centre opened in April of 1998 and the US Support Centres already in place. The Centre will be staffed with senior technical support analysts along with a director of support for 24 x 365 technical support. Front-line support services will continue to be delivered from the regional offices in their native language. The opening of the Customer Support Centre in EMEA fills the gap in our worldwide support strategy. The Centre will work very closely with our US and Asia Pacific Support Centres to deliver the highest levels of customer satisfaction around the world.