On-Site PC Service is available in the continental United States and in limited areas of Alaska, Canada, Hawaii and Puerto Rico.
Canadian customers are responsible for return shipping and associated fees.
Service coverage begins on the date your PC is shipped and ends one year thereafter. First call Technical Support so they can evaluate the problem and determine if a hardware failure is the cause. In the event your PC vendor determines replacement parts are required, they will contact the third party solution provider on your behalf. The PC vendor will ship the replacement parts to the third party solution provider. A technician will contact you upon receipt of the replacement parts to arrange an on-site visit.