In other categories, it doesn't matter. But that's okay. You just need to know your value proposition and stick to it. Before we close, why don't you each share one tool or tactic that you can't live without. In creating a coherent experience from the company, you often have to please the customer and sort out the financials later.
Conflict is inevitable wherever money and resources are involved.
But that internal conflict should never affect the customer experience. We're in the covered-wagon stage. Customer service isn't just about the technology. We have to adopt a culture that puts customers, not company-oriented values, first. I find it both challenging and exhilarating that we're leaving a period in which products are incredibly differentiable.