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That's really the key - the most important thing in our business is being able to provide the highest level of service and the highest level of availability to our customers which means 100 percent uptime. E-commerce customers today are demanding that we become more like a utility company with the expectation that every time you turn us on we'll be there. BMC Software is helping us do just that. As their business grows, we are committed to grow with them giving them the opportunity to provide customized software for their clients rather than a one-size fits all solution. If the implementation is not completed within the agreed upon period, BMC Software will give customers a 20 percent rebate of the Professional Services fee.