Osborne, David and Gaebler, Ted. Reading, MA, Addison-Wesley, 1992. 353.078 O81r Petrozzo, Daniel P. and Stepper, John C. Successful Reengineering . New York, Van Nostrand Reinhold, 1994. New York, Doubleday, 1990.
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An Approach to Understanding and Consulting in Organizational Culture . Boulder, CO, 1994. Jr. White Plains, NY, Quality Resources, 1992. Book call no. The Quality Dimension as a New Element of the Organizational Model.