The role of consultants is to prove someone right, or wrong. More often than not, a consultant is brought in not because the organization doesn't have a clue. But that person doesn't have the clout or salary to be taken seriously. So this person, if lucky, convinces senior management to bring in a consultant to say the same thing this person's been saying for three months. Except now it costs more, so it must be true.
Consultants charge by the syllable.
Well, not really. But Emily has definitely noticed that many consultants' fees have a direct correlation with the relative use of long words. This of course can be career killer for Emily with her less is more style of communicating, wrought by an early career as a television reporter who had to tell the story in 45 seconds. Many consultants have never actually done what they' re suggesting. Like the UPS commercial, some lifelong consultants have never actually implemented one of their own plans in a real situation in a real company.