Most travel agencies are not open 24 hours a day. Agency computers show fares on all carriers, saving you time and money. Most consultants can quickly tell if a date or time change would effect ticket price. Consultants can monitor airfares and call clients when a sale occurs. Rates are not guaranteed until time of purchase.
Consultants can explain all rules for the ticket and help in the exchange process of necessary.
Consultants are accessible in the case of problems. They are also given schedule changes in regards to your individual booking. You can get specific questions answered by a professional.