They are comprised of multiple divisions including warehousing, transportation, customs agents, cold storage, storage terminal, shipping, certification and air transport. Tracking the details and searching for relevant information proved timely and often took several days. Users simply enter the system with an ID and password and are able to query information about specific services using browser technology. The solution is expected to reduce customer phone calls and faxes and will increase customer satisfaction.
Data then publishes the information to the Internet site.
Web pages were built using Net. They also employed the services of IBM Business Partner Alignet who wrote the Net. The solution is currently in pilot phase with five companies. It is slated to go live within three months. Projected results include a dramatic decline in the number of incoming calls and faxes while netting a significant increase in customer satisfaction.