A well-designed work process will produce results that meet your organization s goals and objectives effectively, efficiently, and consistently. In planning for change, the entire process is taken into consideration. As the process is being reviewed and developed, it takes into consideration what the service should be.
Consistency is important for a well-designed process.
Regardless of the volume, it must reliably work and produce the same results over time. A well-designed process should consist of as few steps as possible. It should minimize the number of and time spent on steps that bring no value to the service provided. The greater the number of steps involved in a process, the greater the probability of errors and the longer it takes to complete the process. The process must also include factors for external and internal environmental variables, and continuous improvement.