The changes that began with the introduction of the automated teller machine have evolved to include direct deposit, web pages, Online Banking with Electronic Bill Payment, and more. These innovations have been good for customers.
Banking now takes less time and is more convenient.
Customers can retrieve information about their accounts when they need it, where they need it. And computers keep careful track of account data. But at many large banks across the country, there's something very important missing. Many become impersonal and distant from the people they serve. At American, we take advantage of banking technology that improves service to our customers without forgetting that the customer always comes first.