Customers access the application through a browser via the Internet.
The intent is to bring costs down, increase levels of service, and open doors to all the information available through the Web. Implementation and training are handled in the same manner as a traditional stand-alone system. Implementation, in fact, may be quicker, since server staging and configuration is not required for each new customer. Support is provided by a special support team, netCare, and is accessed through a toll-free number. Everything is included in one annual subscription fee.