If your order arrives damaged, please contact the shipper. Our cookies are just a shopper's code that is saved in the browser. We can't retrieve information from your hard-drive. Our shopping cart program uses non-persistent cookies to assign your browser a customer number. If you do not accept the cookies, have them disabled, or use a browser that doesn't support cookies, the shopping cart program will still work by using your IP address.
Cookies are better, because they are based on a browser.
Also, some servers, like AOL, use proxy servers, which can make you have different IP addresses in a single session. We have added several Active Server Pages to our site. ASP uses cookies, but you don't have to accept them. We don't track them, or garner any information about you from them. We know you're concerned about online security and privacy.