It is growing rapidly. He might be right, especially since the way these operations are trying to grow is killing them. They are flogging growth. If it moves, sell it. We'll find out later how to service it.
Clients are outraged.
Their service stinks. The solutions they get often are poor. Public relations is facing the same account round-robin that advertising lives with. Accounts change from agency to agency with abandon. There is barely enough time for agency staff to learn the business before it is gone.