Accountabilities should be linked to the individual's performance appraisal. Architecture Standards, guidelines, and statements of direction that constrain the design of products for the purpose of eventual integration. Automation Delegating to a machine tasks that formerly were done by people.
Brokerage Helping two other parties establish a clear contract.
The broker does not take possession of the product, but rather just helps establish the deal. May change clients' structure. Typically generates information systems requirements, either to automate the new workflow or to assist key people in the work-flow with individual effectiveness and efficiency. Charter A complete description of a group's customers, the products sold to each, its suppliers, and the products bought from each. Client A person or group within the company who is a consumer of the department's products, and empowered to spend resources.