But we have to agree with Sen. Vaughn about voice mail. It is often abused by employees in both the public and private sector. Automated phones have a place in modern society. They can make some operations more efficient. But we have little tolerance for state agencies that use an automated telephone system to avoid contact with taxpayers.
Citizens have a right to speak with someone when they call state government offices.
Their tax dollars pay state workers, and they should be able to speak with one if they choose. Our vote is with Sen. Vaughn and live voices.