Complaints are generally completely processed, excluding litigation time, within 180 days of being accepted. If the Board agrees that the law appears to have been violated it refers the complaint to the Attorney General's Office. A complainant may also file an independent lawsuit. In 1994, the Fair Housing Office implemented a conciliation program as an alternative method to resolving complaints. The goal of conciliation is to resolve the complaint through one or more informal meetings between the parties.
Conciliation allows the parties to resolve complaints more quickly.
Conciliation is available from the time the complaint is accepted until a determination is made.