And always, always make a back up copy of your important data before you bring it in. We offer on-site service for most repairs. In most cases we'll be able to be there by the next day. Some problems aren't cost effective to fix on-site. If you're computer is locking up intermittently, it would be too expensive to have a technician there all day waiting for the problem to occur.
Billing begins as soon as the technician leaves the building and ends when the problem is solved.