Yes, but not entirely. It is not just the lack of competition, it is mainly because they have not had customer service as a priority. This comes from the top. The someone to blame is the leadership for they are not only tolerating, but condoning poor customer service. A - Learned definitely.
All new employees start by wanting to please their boss and peers.
It is management that drives the employees to rudeness because of the climate that they either tolerated or encouraged this type of anti-service. A - I think this a major problem area. Make sure customer service is a requirement, not an option. I am convinced that people don t start to work with a bad attitude. When employees exhibit poor attitudes, leadership has failed, not the employee .