Quality for the 21st Century, discusses customer success and completeness in achieving a high quality result. Two triangles can help set the stage for building a quality environment. The first defines stakeholders. The success of a company s stakeholders is the defining role of a modern corporation. Four key stakeholders are customers, employees, shareholders, and suppliers.
Customer success is achieved through products and services that have long-term value.
Rewarding careers define employee success. Growth and profits define shareholder success, while win-win relationships define supplier and partner success. Clearly understanding stakeholders and their goals for success allows creation of a framework for leadership and an environment for success. The second triangle establishes the role vision plays in establishing how to accomplish goals. Leadership with a clear vision sets the framework for success.