All this the firm has accomplished via a Web site, e-mail, a few Windows NT servers, and stackable hubs. ScrubaDub plans to get closer to real-time updates with a DSL connection soon. Results Since using the Internet and implementing its network, ScrubaDub has increased business 20 percent per year for the last two years. The use of the Internet for updating the database has saved hundreds of hours of office work, and allowed for increased, personalized customer service. Site supervisors get quick updates on their own business, even as compared to other locations, plus a chat function on an intranet portion of the site that keeps everyone in contact.
Corporate executives can respond in real time to labor, volume, productivity, and sales issues.
In fact, managers now have beepers that alert them to threshold violations in any of these areas. Feedback is what drives the data, which is what pleases the customers, which is what makes this car-wash business shine. Inc. Important Notices and Privacy Statement .