The directories of all of the UM health plans will soon be available on the university's website. Express Scripts will still be handling prescriptions. The POS and Catastrophic plans are self-insured. Mike explained that experience has shown the university that it is more beneficial to try to stay with standard models because there is less chance of errors in administering the health care programs. Discussion turned to performance guarantees required of United Health Care.
Claims turn-around processing is still a problem.
Mike is able to monitor this process through aged inventory reports. Many faculty members have to make personal visits after every doctor appointment in order to get claim problems straightened out. There have been many complaints this past year concerning the denial of claims and the slow response time to fill claims. UM Central Administration is auditing United Health Care. There will be another employee survey sent out to determine how United Health Care is performing.