Dispatchers answer a wide range of calls from loud music to shootings that just occurred.
They are taught to remain calm and gather information for the responding officers. Some types of calls require the PD I to keep the caller on the phone until the officers arrive on scene. To learn more about how you can help, see How to Call for Police Assistance . The second phase of training teaches the dispatcher how to assign requests for calls for service to police officers. Police units are required to advise the radio dispatcher every time they pull over a vehicle, stop for a security check, as well as when they view a crime in progress.