Interaction between staff and reisdents is warm and respectful. The nursing home smells and looks clean. Nursing home staff respond promptly to call bells. Activities listed on the nursing home's activity schedule actually occur. The nursing home posts a weekly menu which includes alternate choices.
Corridors are free from obstructions.
Staff knocks on residents' doors and asks permission to enter. Residents are well groomed and dressed appropriately. Care plan meetings are held at times that are easy for family to members to attend. The nursing home has flexible visiting hours. The nursing home has an outdoor area for residents to use.