Please be sure to make your payments on time to avoid temporary deactivation of your account. All payments must be sent to our Radford or Southington, CT offices. Payments are not accepted at any other signup location. If you ever wish to cancel or suspend your account, we require some form of written authorization. Phone calls requesting cancellation are not accepted.
Acceptable methods are below.
Letters sent via FAX are acceptable as well. This email MUST be sent from your iPlus email account to be considered valid. Non-usage of your service WILL NOT automatically cause cancellation of your account. It is the user s responsibility to make cancellation arrangements. If you have prepaid for your service and desire a refund for any full months no used, the billing department will evaluate the account and make any reimbursements.