If they do not, then you will likely think them inefficient. Computer Empowerment Information technology enables companies to provide customers with timely, accurate information. Federal Express recently aired a television commercial the theme of which was the customer's ability to obtain immediately the status of a delivery order. That capability exists because the customers use standard data communications technology to access a data base that is maintained by hand held computers communicating through wireless channels. Information and communications technology helps companies to provide new levels of customer service and thereby gain a competitive edge.
Customer service is just one area in which information technology has become important.
From order entry to customer support, purchasing through production, and from receiving to shipping, information technology provides companies with new and better ways to operate. You are protecting your ability to conduct business. Without your phones and a place for your order takers to work, you will take no new orders. Without your dedicated communications lines, you may be unable to service your high volume customers and vendors. Your data center may be fully operational, but you may still be out of business.