However, even daily plans change. An exhibitor who is not in the targeted area arrived early and wanted to set up. Birdsong pulled one employee out of the targeted area and had him work with the exhibitor while Birdsong marked the floor to accommodate the unexpected exhibitor. You have to adjust to that. And if something pulls us off schedule, I jump in and help out.
Birdsong explains that service orders are used to compile two lists for each show.
They check, for example, to be sure that there aren't any loose joints. Our goal is to have all the pre-ordered furniture, carpet and pipe and drape in place before exhibitors move in. When asked what is the toughest part of his job, Birdsong brushes off the question. If you enjoy what you're doing, it's hard to say anything is tough. That's being able to satisfy customers and knowing that they're satisfied 100 percent.