Telecommunications prices are falling, but they have further to fall if we are to match the world's best performers. Quality of service is improving, but there is much further to go to reach best practice. Operational efficiency is improving, but continued efforts are required. Since the introduction of competition in telecommunications Australia has moved ahead with the leading pack. Relaxing the pace of reform would see Australia fall back into the trailing group of also-rans.
Continued effort is required to lift Australia towards international best practice.