We have a Winter Fuel Payments helpline that you can phone if you are not sure about any of the information in this leaflet. The line is open Monday to Friday, 8.30am to 4.30pm.
Charges are the same as for local calls.
We may monitor your call to check the quality of service given by our staff. Your local Age Concern, Citizens Advice Bureau or social security office may be able to help with any other questions. Look in your local phone book for their details.