Training and development is an area which greatly differs from the cut and thrust of business. The challenge is in designing workshops to achieve everything from awareness of differing learning styles to improved performance on a diminishing budget. Effective training and development sometimes seems like the elusive pot of gold at the end of the rainbow. Facilitating to a room of people who have been told to attend or think that any form of training is a waste of time, must be similar to facing the enemy in war. Preparation and nerves of steel are essential.
Customer service is at the top of the list of priorities to guarantee customer satisfaction.
The Margerison-McCann Types of Work Wheel can be an easy model to use to prevent problems before they arise or provide a solution quickly. The eight work functions and linking apply to any organisation industry or profession. Advising Collect information on your customer and their needs. Make sure you know the desired outcomes of the training. Know who the participants will be and their role in the organisation.