We'll find out later how to service it. Clients are outraged. Their service stinks. The solutions they get often are poor. Public relations is facing the same account round-robin that advertising lives with.
Accounts change from agency to agency with abandon.
There is barely enough time for agency staff to learn the business before it is gone. No one likes that kind of business environment, but if it happens, we in the PR business can cheerfully say that it is our own fault. Greed got in the way of client service. Rather than growing organically with the right staff in the right place, we chose to force growth and ended with a spindly plant that lacked a root system in the culture, training and nurturing that service businesses need.