Many CEOs miss this great opportunity until it is much too late. Q. I recently got a job in human resources management, and as it's my first job in the field, I am looking to excel and prove myself. In addition to managing the company's core HR issues, one of my main tasks is to build a fun and friendly work environment within the organization. I would appreciate any sort of advice and guidance you can give me on tackling this issue as well as becoming an efficient and effective manager. If it was anyone other than the CEO, your chances of success are greatly diminished.
Culture changes require a vision change and that has to come out of the boardroom.
Also, everyone has to understand what business you are in. Many years ago when I was at Southwest Airlines, we learned that we were not an airline. We were in mass transportation. That is a totally different kind of business with high volumes of customers and a low-cost structure to offer low fares. It's also a lot of stress unless you develop a culture that attracts prospective employees with the right kind of attitude to handle the stress, excel and still enjoy it.