This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. When I talk to consumers around the country, the one issue that raises the most volatile and emotional response is slamming.
Consumers feel a real sense of violation when they are slammed.
So we are putting a stop to it. Since 1995, the FCC has received over 80,000 slamming complaints. Today, we re-affirm our commitment to eliminating slamming through a zero tolerance program. The absolution rules and re-payment remedies contained in this order completely take the profit out of slamming. We had those remedies in place for a brief period of time before MCI WorldCom unfortunately went into court and had those rules stayed.