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Consumers can call, write or e-mail the ACPD to register their concerns about airline service.
Due to staff size limitations, we cannot return phone calls. Letters and e-mails will be reviewed and acknowledged and, when appropriate, will be forwarded to an airline official for further consideration. Complaints of this type may be filed on the appropriate form, or by letter or e-mail. Although the ACPD does not mediate individual consumer complaints, all complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report. This report is distributed to the industry and made available to general public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators.