Feedback from the marketplace in the form of research and data collection assist in confirming and clarifying the areas that require attention. The process of transformation starts with leadership . The leaders of an organization must be willing and able to both envision change as the engineers on the train of transformation and possess the courage to lead the process. Competent management must be in place to implement the process of change, to support, oversee and persuade the resources and take risks appropriate to moving the organization forward. Quality management must be supported and encouraged on all levels.
Communication is key to management success.
Only leadership can blast through the many sources of corporate inertia. Only leadership can motivate the actions needed to alter behavior in any significant way. Once the roles of leadership and management have been established, the process for implementing other resources will support the impending growth. People are the most important part of the transformation process. Without the support of people, the organization as an entity cannot be changed.