The challenge of any LTL trucking company is responsive pickup and delivery service coupled with a timely line haul network at a competitive rate, explains Frank White AF's director of systems and operations planning. The reason for choosing this integrated solution was to supply our drivers and customer service centers with the most reliable system possible. Before, we used a series of communication mediums, like the customer's telephone. The driver views all stops, shipment information, and any delivery or pickup requirements. At each stop, delivery and pickup is confirmed by scanning a freight bill number.
Dispatchers can view a driver's location from their last entry to make better dispatch decisions.
Pick up confirmations help plan the outbound line-haul operations. We capture all relative stop and shipment information. This minimizes the keystrokes required by our drivers while capturing all necessary information for customer service and performance related items. All transactions transmitted over BellSouth's network are optimized by Nettech's InstantRF wireless middleware to meet the demanding wireless dataenvironment, such as fluctuating coverage conditions. Overall, White believes the system significantly improves AF's business.