Our main goal is to have happy customers. If for any reason you are not satisfied with your merchandise you may return it no questions asked. You will have to pay the return shipping and the merchandise must be returned in the same condition as it was shipped before we can sign off on a charge back. If you prefer an exchange or a credit we can arrange for that as well. We regret that no matter how hard we try once we ship the item out we no longer control how it is handled and sometimes the mugs and tea pots just don't stand up to the rigors of postal handling.
All breakable merchandise is shipped insured.
If you open your package and find damage please return the damaged portion to the address below. We will process the claim with the postal service and ship a replacement immediately. Please contact us if you have any questions.