Auto Attendant A computer telephonist that answers the phone and routes callers to a specific extension, department, etc. The auto attendant is the first representative of your organization that your clients encounter. Fax-Servers A fax server receives incoming faxes over phone lines, stores them on its hard disk and, if it knows for whom the faxes are meant, it will alert that person over the network. A centralized location where queries about product usage, installation, problems or services are answered. Teleconferencing A conference with multiple callers from remote locations.
Applications can include business meetings, chat lines, discussion groups, etc.
A system where a large number of calls are placed and received by a number of agents, aided by an automatic call distributor and a computer to give customer information to the agents. An automated method of making many outbound calls without people and then passing answered calls to a person as the calls are answered. Speech Recognition Applications Word and phrase recognition in which a system is trained to recognize words or phrases and to respond appropriately by routing the call, giving appropriate information, etc.