The way I see it, everything hinges on the Velo 500. Philips has chosen to embark on a dangerous path. They've forgone colour and a bigger size because their customer surveys have told them this. I, for one, agree with their logic. Even more critical is their quality control issues.
Customer service can only go so far - especially if the product is causing all the problems.
As soon as I can get a hold of the Velo 500, I'll let you know what I think.