What was an unfortunate mistake was handled so poorly that it spoiled an otherwise pleasant evening with friends. I would not say we are extraordinarily sophisticated diners, but we have had our fair share of experience in Boston s finer restaurants. The woman who ordered the risotto graduated from the Cornell School of Hotel Management and her father is a local restaurateur. I work in banking and have developed a specialty in restaurant lending. We all recognize that the restaurant industry can be challenging.
Customers can be quite demanding and, in Boston, quite rude at times.
One of the things I love about Boston is that there are still a lot of independent restaurants. I m disappointed that time and time again the chains are outdoing the independents in terms of service. Your delicious food was more than overshadowed by the poor service. I hope this letter helps you improve your restaurant.