The service manager must be aware that the communication process is always changing because of new developments in technology. According to Patricia Buhler, a business consultant, managers get things done through others. Communication is critical in performing our work. It is communication that provides the link between the planning and the implementing. The service manager provides direction, discusses quotas, deadlines, quality and quantity standards with a team.
Communication is what the service managers job is all about.
There are many types of communication, in order for services to be provided effectively the service manager must know how to use their communication skills. Definition of Communication Communication is defined as the process of one person sending a message to another with the intent of evoking a response. People must be very careful because each person will interpret things in their own way. Efficient communication uses less time and fewer resources. Although efficient communication should use less time it is not always the most effective way to communicate.