The integration of that type of system with an eService application suite can have additional benefits in many areas, but two Spare parts inventory planning and Reverse Logistics represent areas with great potential cost reduction. Spare parts inventory planning is based on different criteria than traditional raw materials planning.
Accurate forecasting can provide the means for reducing inventory holding costs.
Reverse logistics, that is, the movement of items from the field back to a service or repair center, affects not a company s field service professionals, but customers attempting to return products for repair.