Warranty and Services Index Warranty and Services PTI Preventative Maintenance Program PTI offers a Preventative Maintenance Program for customers desiring on-site remedial maintenance. Software Upgrades Software upgrades are provided free of charge during the term of the Preventative Maintenance Program. The PMC is renewable only at the express approval of both PTI and the customer. PTI reserves the right to refuse any service agreement at its discretion solely.
All agreements are subject to approval.
If the required labor exceeds this amount, it will be billed at PTI's standard Scheduled Service rates. For instruments in warranty, parts will be furnished as per the PTI Standard Instrument Warranty. For instruments that are out of warranty, all parts furnished will be invoiced at prevailing PTI prices. Access to Equipment PTI shall, without cost, have immediate full and free access to the equipment to be serviced and shall have the use of any other machines, attachments, features, or similar equipment necessary to provide the required service. Events Beyond the Control of PTI PTI shall not be responsible for delays or for failure to provide parts or service if the problem is a result of acts by the customer or from causes beyond the control of PTI including but not limited to acts of God, acts of civil or military authority, fires, floods, severe weather, epidemics, war, riots, delays in transportation, or the delay or inability to obtain necessary labor or materials.