Ask direct questions. Surveys elicit valuable customer feedback. Constant feedback allows a business to react quickly to customer expectations, trend changes, and what the customer values most. No matter how big your business is, one to a thousand employees, you cannot afford to lose your customer service edge. Simple steps like getting to know your customer, providing more then you promised, keeping a clean facility, or conducting a survey can mean the difference between success and failure.
Customers are a business s lifeblood.
Without them, a company will die. Eileen O. Brownell is President of Training Solutions, a Chico, CA based firm. For over 25 years, Eileen continues to be noted as the high-energy speaker and trainer who captivates her audiences and makes learning a lasting experience. Her expertise is in the areas of customer service, conflict resolution, communication, and team development. Cable television stations have shown Eileen s educational programs.