We carefully inspect every order to ensure it's exactly what you ordered and in absolutely perfect condition. Please, allow us to try to explain better. We are a full-service bridal store on and offline. And that doesn't count all of the bridesmaids, flowergirls, veils, shoes, etc. that we feature. So when you return a blouse, they can put it out and someone else will buy it.
Bridal gowns are very special and just about every bride wants something different.
The odds of us being able to find another bride who wants the exact same dress in the exact same color in the exact same size is pretty slim to nil. This is also the reason the designers themselves won't accept returns unless a gown is damaged or the wrong gown was delivered. Our shoe designers are focused on the dyeable bridal and prom markets. They realize that dyeing shoes can cause the tiniest bit of shrinkage, so they factor that in when they size the shoes. In our personal wearing experience, as well as the experience of literally hundreds of our brides, we find that our designers' sizing runs very true in relation to NineWest, Keds and Cole Haan.