Before seeing the Student Ombudsman, you should try to take all reasonable steps to resolve your grievance or complaint, using procedures provided by the University. These are broadly as follows.
Direct contact is usually the fastest and most efficient way to solve a problem.
If you are not satisfied that matters were handled correctly at your first enquiry then you should contact the next person involved. The next step will usually involve some formal application, such as writing a letter to outline your complaint, or making a formal appeal using an appropriate QUT document. For example, if you wish to appeal against a grade in a unit and you have spoken to the unit co-ordinator then you can appeal for a Review of Grade. Remember that QUT Student Rules impose time limitations on lodging appeals. Student Centres and School or Faculty enquiry counters can outline such procedures to you.