Applied Operations Mgt. Afflictions - Psych. A 10 page paper examining the gross customer service problems at the local telephone company serving the upper midwest.
Customers wait weeks for service, and there are many times their telephone service is inoperable.
Consumer complaints have skyrocketed in recent months. The paper examines why this is and what the company can do about it. The focus of the paper is that of solving problems. Annotated bibliography lists 13 sources. The focus of this paper is on the merger, the SWOT analysis and what problems lay ahead for this company.