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A European Support Center is also planned for the end of calendar 1999. Our new centers along with our increased electronic services and membership in TSANet will allow us to continue providing on a global basis the exceptional level of support that our customers expect. Proactively Enhancing Electronic Support Services BMC Software has enhanced its electronic technical support services by providing a Proactive Notification program which allows customers to register to receive e-mail notification of product updates, fixes and technical information. The database can be searched by product and product version. This allows the customer a way to proactively seek out fixes to problems.