In it, the Council outlines a plan for effectively communicating information and allaying the fears of depositors, borrowers, fiduciary clients, and others. Year 2000 readiness. This directive is a sound one because it's certain that customers need only encounter one of those paranoia-creating articles, books, or TV shows in order to come up with a lot of questions. And it's true that banks have a responsibility to address customers' concerns. After all, if depositors are going to trust you with their money, they should be able to trust you to tell them the truth about their money.
Banks differ in size, range of products, and complexity of computer systems.
Their response to the Y2k problem can only be formulated after a careful analysis of these elements. Also, each institution should make an effort to identify customer demographics, which are bound to provide clues about the kind of education customers need. One thing to consider is the average level of technology awareness, remembering, of course, that there will always be those at the high and low ends of the spectrum. It's important to determine how familiar the majority of your customers are with computer terminology and the Y2K concept, in general, and how much basic information they need to understand the way your solutions will affect their dealings with the bank. All these are valid questions, and no doubt many others will arise as customers read and hear more about the Year 2000 problem.