We used the site's import utility to load a spreadsheet of 100 contacts. We tested with both Microsoft Internet Explorer and Netscape and saw no noticeable difference between the two. Tracking thousands of support cases would be a laborious process with this interface, since you can view only 25 records at a time, but we found its tools adequate for tracking several dozen inquiries simultaneously.
Customers can receive a preferred ranking, and the tools prioritize and pass the cases to employees.
This is the action taken to fix a problem or otherwise respond to a client's inquiry. Under the solutions module, you can draft, revise, and duplicate responses taken within your company. We like that you can obtain a quick status of cases as well as a history of all actions taken for a request. The Web site adopts a similar interface for managing sales leads. You can control inquiries about your products by tracking them.