The teams at these companies handled a wide variety of assignments in group and individual life and health insurance operations. They ranged from teams less than one year old to teams that had existed for 10 years. To encourage candor, all companies and individuals involved in the study were guaranteed anonymity and confidentiality. The report examines the benefits and costs of work teams, the importance of management commitment and goal setting, and good and bad reasons for launching work teams. It looks at the importance of establishing leadership roles, structuring a transfer of authority and responsibility, and involving team members in decision making from the outset.
Companies can introduce and operate teams successfully, but to do so they have to work at it.
There is no magic way to generate the required changes in behavior quickly. Companies should expect the successful conversion to teams to take up to several years, the report concludes. Your Financial Services Customers are here . All rights reserved.