Based on contemporary human communication theory. Interpersonal communication will examine theories of relational development and conflict management. Small group communication will examine decision making processes, role theory, and climate management. Public address will examine the theoretical foundations for developing effective oral communication. Topics include the relation of women, men and races to the state, the politics of affirmative action, and issues of workplace sexual harassment.
Case studies highlight problems of non-traditional leadership.
An examination of the management of conflict in private and public sector groups and organizations, including mediation, arbitration, administrative hearings, collective bargaining, adjudication, among others. This course does not offer qualification for professional practice as a mediator or arbitrator, but students willing to undertake additional training may qualify as volunteer mediators certified under Michigan standards. This course deals in the design and application of motivational, educational, and training strategies within organizations. Organizational performance is approached through the problems of human performance development strategy. Must be taken concurrently with MLPA 581.