If you are a manager, you know what your goals are. You might have a delivery person or a clerk whose goal is just to make enough money to put gas in his car for a hot Saturday night date. Your technician may have a goal to put food on the table for the five children she has to feed because of a divorce. It's important to realize what everyone's goals are before you can even begin to negotiate your way out of a situation. The goals of your employees might coincide or be congruent to your goals for the pharmacy, but many times they differ, and you have conflict.
Dependence can be a source of conflict.
The patient-pharmacist relationship is one of interdependence. But many pharmacists don't look at it that way. On the other hand, your practice would die if it weren't for patients like that senior citizen. But there wouldn't be a need for a teacher if it weren't for that student. You must always be aware of that interdependence.