Any changes after the fifth working day must be done as a journal entry. These charges should be signed, original receipts and statement from First Union attached. All cardholders must obtain the next reporting level signed approval. The printout and receipts should then be filed in the cardholders department. It is the responsibility of the department head to retain these receipts and signed report for five years, and they should be available anytime for audit by the CFO area.
Cardholder is responsible for getting an itemized receipt for every purchase.
If unable to resolve, the cardholder must fully document the situation on the dispute form that is on the reverse of the statement and mail to the address that is indicated. Such claims must be filed in writing within sixty days, acknowledged by First Union within thirty days, and resolved within ninety days. The Procurement Department is available if assistance is needed. Your card should be then returned to your department head or to the Procurement Department. Then notify the Procurement Department.