The manager should talk with the agents about successes individual agents are having with contracts, presentations, etc. Make individual agents a star for a day. Every person in the office can benefit from someone s success this way, and the person who is singled out feels really important. Care must be taken here to recognize as many different agents in an office as possible so that not the same agents are always being touted the office will feel that the manager has favorites if he doesn t. The manager should talk about different decisions he makes for the office in an open way without ever saying the company said I have to do this.
Agents work for the company as well as the manager they want to be proud to work for both.
The manager presenting all company directives in a positive manner makes all the difference in the office environment. A manager can say, from now on we only get 20 reams of paper from the corporate office because our office supplies are way over budget. When the manager presents it the latter way, he office will buy into saving on office supplies and will help. When the manager walks around the office and hears good things, such as an agent getting an appointment from an inquiry. He should immediately congratulate him on a job well done and let the agents around him know that he was just successful.