We do a lot of business through our drive-thru. KFC is following its sister chain, Pizza Hut, by offering delivery. KFC is debating the thought of customers ordering through their web site, however no details are final yet.
Consumers still like to hear a voice when they order delivery.
Some believe that fried food does not make for good delivery products because it tends to lose crispiness when transported. This is where Chinet comes in to solve these delivery problems, offering a variety of take-out products to suit any customers needs. The new take out addition features a display case for freshly baked desserts and a separate counter for phone orders. In the early stages of testing, the focus was on items that traveled well, but customers wanted the regular menu selection. Bob Evans' now offers the regular menu as part of the Carry Home Kitchen, and sales seem to be the heaviest around dinnertime, with many customers picking up desserts on their way out from dining onsite.