With our toll-free automated information service, callers can get information without having to contact a Claims Examiner or Bill Resolution Clerk. Use IVR when inquiring about a compensation check, dates of periodic roll payments, medical and hospital bills, or physical therapy authorizations. It also provides general information regarding how to file claims, submit bills, and change addresses. Please review the information below to familiarize yourself with IVR, especially before using it for the first time.
All telephone calls go through our national IVR system, which provides instructions at each step.
Listen carefully to all instructions and options. If the injured worker has an old claim number with no prefix or an X in the prefix, you will need to contact an Operator rather than use the IVR system.