She was the Customer Service and Call Center Manager in a call center that handled 2.6 million calls annually. Sherry is the past president of the local chapter of the International Customer Service Association. Transforming your Call Center into a Contact Center Increasing demands by customers for better customer service are propelling the traditional call center into becoming a Next Generation Contact Center. He has the thought leadership and vision when it comes to Next Generation Contact Centers. Art is credited with successfully restructuring struggling companies into profitable, world-class support contact center outsourcing organizations.
Art can walk the talk when it comes to building contact centers.
Nathan Peterson has more than 10 years of experience working in the high-tech, telecom, and networking industry. His work has included technical support, product marketing, and the management of strategic partnerships with Genesys Telecommunications Laboratories, Lucent Technologies, Nuance Communications, Dialogic Corporation, and many more technology companies. Nathan is an experienced speaker on CTI and communications networking topics. Kirk A. Weisler is sought after for his motivation and experience in developing and maintaining world-class corporate culture programs.