Grassley said HCFA has completed a significant amount of work toward this goal, but the results do not indicate widespread improvement. Some panelists told of persistent problems, such as severe cases of abuse, inadequate nutrition and hydration, and trouble having complaints investigated. Others reported positive developments, such as a nursing home inspection at an unpredictable time and a surveyor who followed up on a consumer complaint. Grassley said the panelists' perspective will be valuable to the continued dialogue among nursing home care providers, regulatory agencies, Congress and consumers. We need to continue to hear from those who feel the effects of what comes from Washington.
Consumers have great expectations for the nursing home initiative.
We have to meet and exceed their expectations so no one suffers in a nursing home.