Our EFAP counsellors have a minimum of a Master's degree in Clinical Social Work or Counselling Psychology. They also have several years of counselling experience, which equips them to deal with a diverse group of people and a wide range of problems. A great deal of care is taken to ensure confidentiality with this program. Counsellors observe the same rules of confidentiality that are used in hospitals or other clinical settings. There are no individual names used when invoicing the employer for the service.
Counsellors work within a strict code of professional ethics.
The only type of information that is provided to an employer is a summary of the number of people who have used the service, and a summary of the types of problems raised. Because this information is provided in pooled annual stats reports, it will in no way identify a particular individual as having used the service. The confidentiality of the program is critical to the success of the program. In fact, you are not permitted to make an appointment for your family members. They must access the service independently.