The powerful dynamic database allows you to change the system at any time. In fact, customizable features can be changed while SupportWizard is on-line without interrupting your 24x7 service. The client does not need to be Java-enabled. Messaging Alert messages may be sent to any e-mail address. Messages may be sent to support and development staff, support administrators and even to customers.
Custom reports Table formats can be customized for each user.
Users may be given permission to customize their own reports while being restricted to the fields they are allowed to see. Scanned images and multimedia All manner of non-text files may be tracked with each report. The permissions groups can be easily customized without programming. Screen level security Access to each screen of the product is controlled by permissions stored in the database. Field security Access to each field is controlled by permissions stored in the database.