In the pilot, no money changes hands between Goodwill and King County. The reusables collection trailer is not staffed by Goodwill. The trailer is located after the scalehouse, and just in front of the building that houses the disposal tipping floor. Transfer station crew members keep the reusables collection area clean and direct customers to the area if necessary. The crew members also bring some reusable items from the tipping floor to the Goodwill trailer.
Customers pay the regular disposal rate for all items.
For some customers, this is a standard minimum fee. The regular rate is charged for the reusable items to help the county cover its costs for the project. Some of our cashiers are not happy with this system, since they do not want to have to explain it to customers. However, relatively few customers have complained about this. Most seem happy just to know their reusable items will be used again and will help fund Goodwill's programs, instead of being buried in the landfill.