We have employees stationed in over 60 countries around the world, explained O Brien. The ability to educate our employees more frequently without necessitating worldwide travel was a very attractive option for us. 3Com selected an e-learning solution from DigitalThink in 1999 for its robust infrastructure, flexibility, and straightforward structural design. DigitalThink s Web-based learning solution solidly supports 3Com s corporate objectives that are centered around Web enablement. Execution 3Com offers customized and catalog courses from DigitalThink to better inform employees about its product concepts and technologies.
Customers also receive product education through the company s customized course offerings.
Each year, more than 2,000 field sales and technical sales representatives worldwide are expected to take courses on 3Com offerings, including wireless, network management, security compliance, and routers. DigitalThink courses are designed for optimal knowledge retention in a minimal amount of time, explained O Brien. DigitalThink has consistently delivered well-designed courses with sound instructional content. Each course geared for customers and 3Com s sales force can be completed in less than an hour, while the more technical courses are designed in modules to be completed one component at a time. To ensure a fundamental level of understanding, 3Com often encourages employees to complete a DigitalThink course as a prerequisite to an instructor-led class.