But because they were here, everybody had to go through everything together. In a virtual classroom, you take what you need. That emphasis on evaluating the training needs of store managers is increasingly common in the retail industry, according to a recent survey by Mohr Learning, a retail-training consulting firm in New Jersey. The survey of 79 retail companies' training programs found that most taught management skills, with 94.7 percent of the companies offering some form of management training. That's the key.
Communication skills become a big part of our management training.
J.C. Penney ties its online learning to in-store situations by having trainees perform certain tasks in their stores and report back online to discuss their experiences with their virtual classmates. Another benefit to comprehensive management training is that those managers are more likely to stick with the company. If their supervisor is ensuring that they're trained, is ensuring that they have the skills and tools to be successful, then in fact that does help promote people to stay longer. Conversely, retailers that don't adequately train their managers may have unskilled, insecure managers and dissatisfied customers, Patrick said. Become a Featured Employer.