The mailing of duplicate statements to branch offices alone required 300,000 pages per month in 1994. With investment volumes projected to grow at a rate of 12 percent per year, the company expected increases in the associated paper, processing and distribution costs. To continue serving their clients well, the company had no choice but to distribute account information each month to everyone who needed it. Fortunately, they discovered they had a choice in how information was distributed and the associated costs. They enjoy get additional savings by sending single CD-ROMs to branch offices instead of distributing hundreds of thousands of printed pages each month.
Branch offices use to file thousands of statements each month.
Every customer inquiry required large paper files to be retrieved and searched. Access to a specific statement could take several minutes, or longer if the statement was misfiled or misplaced. Now statements on CD-ROM are never misplaced and are retrievable in seconds. Client inquiries can be handled in moments over the phone, regardless of the level of detail required. An OPTI master CD-Recordable Subsystem produces the discs using a unique compression program, so each office receives just one compact disc each month.