An installation is not complete until you assure us everything is working. After you determine that it is not an internal problem, your help desk notifies us using a Web trouble ticket or phone call. Customer Care - We call the affected end user and work with them until the trouble is resolved. In our experience, about half of all remote access problems can be solved on the first call. Reports - We provide details on all troubles and their resolutions, for our service and also for your other service providers.
All reports are available through the Web site for authorized users.
Optional Services Consulting services - Establishing a remote access program can be challenging. VOS is part of a solution of managed Internet access that includes Virtual Office Dial Access, Virtual Office DSL, Managed VPN, Enterprise Advantage, and other managed security options.