Maintain facilities and services at a satisfactory level. All key parties aware of all aspects of QIP, spreading their understanding accurately. The seeking of and addressing feedback. Stakeholders accept our high standards. Staff realise the importance of communicating.
Customers needs and expectations are identified and understood.
People recognise and accept the need for change. The skills needed to participate effectively in the Quality Improvement Programme have been identified. Key relationships and skills identified. Audit requirements of customers and define budgets to meet their needs. Awareness Realisation that the old order is finished and quality improvement is the way of the future.