You will be given the opportunity to explain your claim and present documents, witnesses or other evidence to help prove your claim. The manufacturer will have the same opportunity to present their side of the dispute.
Arbitrators are like judges in that they listen to each side and then issue a decision.
The Lemon Law Administration has prepared a video which explains the arbitration process in detail. Contact the Lemon Law Administration for locations and viewing appointments. After acceptance for arbitration, you will receive complete information from the Arbitration Board on arbitration procedures and how to prepare for an arbitration hearing. Hearings usually will be attended by you and any witnesses, the manufacturers' representatives, any manufacturer witnesses, and the arbitrator. All hearings are open to the public.