Change can also have a detrimental effect if not handled or managed correctly. To this end the proposed change should be regarded in the context of a whole system, and this paper therefore proposes a model which takes an holistic approach to the management of change. Thus change should be seen as holistic, not in isolation. There is a whole debate as to the similarities and differences between control and managing. Control can mean authority, a narrow view dictating decisions taken in isolation which ultimately could well lead to things going wrong.
Control can mean feedback to stay on course, using plans to monitor progress.
This is the meaning that will be use here. Change Management A change agent is that person or group who appear to cause the change to happen in the work environment. This could be seen as the person who requested the change in the first place or the person overseeing the change mechanism. It will not necessarily be the engineer who performs the actual mechanics of the change. This management will involve the process of helping End Users adapt to the impact of IS implementation in their work environment.