Its sales staff in Germany and at its European subsidiaries and companies can access the central archive in Munich via the World Wide Web. The entire order handling process is mapped in this solution.
Clerical staff can access specific documents and answer questions directly on the phone.
The result is professional customer service and enterprise-wide transparency in sales processes. The software partners Siemens Business Services and Mantis GmbH played a major part in implementing the solution. Just under 500 web clients are used in all sales units.