If your vehicle breaks down during the warranty period, or becomes unsafe to drive, take it back to the repair shop. If this isn't practical, you can take it to another shop. By law, the original shop has to pay back the money you were charged for the repair, as well as any reasonable towing costs involved. If the repair shop refuses, you can take your vehicle to another shop and ask for a written assessment indicating that the original repairs were not carried out properly. You are then in a position to take the matter to Small Claims Court.
Disputes can arise between car owners and repair shops over the quality of work carried out.
The customer may complain that the mechanic misdiagnosed the problem or was negligent. Or the vehicle may come out of the shop with more problems than when it went in. It's important for you to know that this kind of disagreement doesn't fall under the Motor Vehicle Repair Act . Disputes involving the quality of repair work have to be resolved through complaints channels or through the courts. If you feel a repairer has not done a good job, the first thing you should do is send the shop a letter describing your complaint.