Business And Administrative Communication Features Technology is always changing and this coverage is a major focus for the 5th edition.
Coverage occurs in text, in sidebars, in opening profiles, and in the exercises.
At least 1 screen shot has been added to each chapter with a mention of why it's included. This icon is seen in the book in spots where students can go to the BAC website to find more information on that particular subject. Actual screen shots of e-mail and word processing messages are also included to help students become visually familiar with electronic messages. Chapter-opening profiles are all new this time around. Besides focusing the narrative on the appropriate chapter topic, these profiles provide important age and ethnicity balance for the book.