The return must be accompanied by a signed and dated letter stating that all of the software has been completely uninstalled and all backup copies and archives of the software have been destroyed. E-mail is not acceptable. Product to be returned must be securely packaged. All returned products will be inspected on receipt, and, at our discretion, credit may be refused and the product will be returned to the customer. Incomplete or damaged products will not be accepted.
Customer is responsible for shipping charges on returned goods.
We reserve the right to reject any return application which we believe is made fraudulently. All return materials must be received by Wintertree Software within 30 days of the original invoice date or the return will not be accepted. We recommend that all customers immediately make a backup copy of any delivered software, and keep the backup in a safe place. If the software is lost within 30 day of shipment, Wintertree Software will replace it at no charge if the software can be sent via e-mail. Proof of purchase is required.