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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. By the Commission I. introduction 1. The Commission conducted an investigation of 16 of those complaints, each of which alleged that BCI converted the complainant's long distance service provider from the chosen carrier to BCI without authorization. The remaining four complainants provided statements and evidence that the signature on the LOA relied on by BCI was not the signature of the person with the authority to make the PIC change request.