The department is sometimes able to help also in matters to do with identity and relationships. Today, the Missing Persons Service works in more than 100 countries where The Salvation Army is operating. Searches are carried out by Salvation Army personnel in the countries concerned. It is usual for a standard inquiry form to be completed in the country where the inquirer is living. When the department is asked to conduct investigations, a relative may have been out of touch for 6 months, or 60 years.
Absolute confidence is observed.
The address of a relative who has been found is never disclosed without his or her prior consent. However, the Missing Persons Service will be happy to advise further on eligibility issues.