And the funny thing is is that you're a salesman, and you don't know that. Near emotional collapse, Willy leaves and drives to Frank's Chop House, where Biff and Happy are to meet him. Earlier, Biff, in trying to see Bill Oliver, had waited and waited in the reception area, but finally gave up late in the afternoon. However, before leaving, out of spite he had stolen Oliver's fountain pen. But through this experience Biff discovered something deep and previously hidden about himself, and he is anxious to communicate this new-found understanding to his father.
Biff starts, then stops, never really able to get the truth out.
But Willy remains at the Chop House. There on the dirty floor of the men's room, he relives in his mind a sordid sexual affair from years ago. When the young men arrive home that evening, they are greeted by their mother. She says that Willy has been puttering in the yard since he got home, talking to himself - and to Ben, his brother, who has been dead now for nine months. Biff informs his mom that he will be leaving the next day and probably won't be coming back, then walks outside to say goodbye to his father.