Consumers read updated reports of treatments, medications and alternatives via the Web and then consult their doctors. This grassroots involvement has forced the system to be more adaptable and receptive to changing needs. Libraries never could operate in isolation, and as we progress down the access vs. ownership path, this becomes more and more evident. We work in an extremely dynamic environment, and know that our services must evolve as technology and customer needs change. The opportunities presented by the Internet and the Web are being exploited now and will continue to be in the future.
Bridge building is required on many different fronts.
There will be different partners and collaborators to meet different needs. We need to act locally and think globally which means implementing systems, services and policies to ensure efficiency and a high level of service to immediate clients, while at the same time ensuring that we provide access to, and participate in, global information systems via the Web. Ibid., p.243. 3.