We're sorry we're no longer accepting C.O.D. orders due to the problems we have had with them. Out of the Country shipments - We no longer ship to countries other than Canada, as it is very difficult to trace a package and we can no longer guarantee them. Please note that some candles take a lot longer to make than others. Unless you specify otherwise and are willing to pay the extra shipping your order will be shipped in one package when all the items you have ordered are finished. If your package does not arrive in acceptable condition, Please inform your postal carrier.
All packages leave our shop in good condition.
We insure all packages with breakable items. Our responsibility ceases upon delivery of our goods to the carrier. Our returns policy is simple . Shipping will only be refunded for damaged items, or items shipped in error. If you just want to return an item, we will refund the purchase price, but you will need to ship the item back to us, at your own expense.