However, all customers have access to the auto-reply feature which is explained below. For the first time, material support customers have access to the HP Response Center.
Access is free of charge and available now.
The program includes two new services provided for all customers on support regardless of the level of support that they have. Here is how the services work. These questions will be processed after regular phone support customer calls. Due to the nature of the communication method, troubleshooting, consulting, and program debugging cannot be accommodated with this program. The auto-reply feature is available to all customers.