Then Mitsubishi admitted to having hidden automotive customer complaint data for more than 20 years. Quality problems abound. Airlines in particular create incredibly high expectations and then deliver truly miserable service. Behold, air rage. This has been the season of discontent for enraged passengers and the various carriers who brand, herd and ship them from point to point.
Airlines respond with offers for free flights.
Likewise, quality problems are rampant in the software industry. He believes that the position of software companies is that fixing and upgrading their products is neither useful nor profitable. He reports that in August he succumbed to an offer to upgrade Microsoft's Internet Explorer to version 5.5. He downloaded and installed the software and restarted his computer as instructed. His computer promptly became inoperable.