These functions would be used, for example, by a predictive dialer. Automate interaction between caller and computer database. Reduce need for personnel by automating transactions. Increase capacity by storing information remotely. Assistance can be provided in front of, or behind the PBX switch, to best utilize switch resources.
Agents can answer calls and have automatic access to database information about callers.
Provide agents with automatic dialing of phone numbers stored in a database. In the above, the term 'operator' is broadly used. The possibilities of CTI are limited only be the user's imagination.