Learn the adjuster s title adjuster, claims representative, senior claims representative, specialist, consultant, supervisor, manager, regional claims supervisor, or regional claims manager. Titles are important. Always use the adjuster s title in correspondence, and make sure correspondence is formal and informative. In the event that any correspondence becomes an exhibit in litigation, you want to look professional. Never put anything in writing that you would not be proud to read on the front page of the evening newspaper.
All insurance companies appreciate the use of captioned headings at the tops of correspondence.
Ask the adjuster what type of captioned heading his company prefers. Without this information, your correspondence could easily end up in the unmatched mail file for a long time. Keep letters to a minimum length no more than two pages is the best rule. Also, use subheadings in the body of your correspondence. This approach helps you get organized and allows the adjuster to skim the letter to understand its purpose.