If you have elected not to insure the package, then no claim can be made and no credit will be given. We will return the damaged item to you at your expense, pending your instructions. Undamaged items may be exchanged for items of equal or greater value for up to 30 days after receipt. We will email you with further instructions. All sales are final after 30 days.
Breakage is rare but can occur when the package has been subjected to extremely rough handling.
If your package arrives broken, you must save all of the packaging and take it to the Post Office to file a claim. The Post Office will forward the claim form to us to provide the insurance receipt, and then refund the money to you after processing the claim. Click here for more detailed instructions. All descriptions and images Copyright 2001 by GroundStrike. All rights reserved.