Much software is purchased centrally with cost advantages for volume purchases. Some is sold on to departments. Help desk provision - for initial contact with the ISS regarding advice, documentation and username administration matters. Reporting systems for problems and faults are run from the Helpdesk and both systems incorporate tracking procedures to ensure problems are completely resolved. Providing a stable user-interface for all services used in teaching over the academic year.
Assistance is given to departments who wish to have their own software mounted.
Installation, management and monitoring of the campus network. Email and on-line information services. Liaison with users - via the User Group, User Consultative Committee, the annual Survey of Departments, several Special Interest Groups and various informal progress meetings. New developments, such as ATM networking.