In charge of Sales Return Authorization Process were I implemented computer documentation to replace paperwork. Interacted daily with customers, dealers and outside sales offices all over the world. In cleanroom environment, performed operational test, fault isolation, repair and calibration of semiconductor fabrication equipment during final manufacturing stages. Wrote complex technical reports. Carried out external customer source inspections.
Analyzed failure reports in an effort to find root causes.
Performed quality management. During first year worked as intern with Quality Assurance for Graph Talk AIA, Life Insurance and Employee Benefits software for domestic and European markets. Gained experience in a global object oriented software development environment. Developed test scripts from patterns formulated during testing using Test Director. Developed scripts in C for use in WinRunner to facilitate an automated testing process.