It allows callers to call a hotline or use a web based self service form to submit information and get responses. All the people in your enterprise that work with cases can then access the information that is appropriate for them and manage the case through its completion. This single database approach ensures everyone is on the same page, that data is accurate and that you have a singles source for documenting the issues. HotNet is truly a turnkey solution to hotline implementation. It is cheaper, faster and more complete than any other solution on the market.
Administrators can easily control who has access to what.