We want the stability of something that lasts in the midst of the change. Both parties have spent millions of dollars in focus group research to learn what the public wants. Stop doing the old things. Even doing them faster and cheaper is not enough. Think of innovative, break-through, wild and crazy new things that you can do that delight customers and keep them coming back for more.
Customers are more important than the cool .
Gadgets and gizmos are great. I love them myself. However we have to always focus on what the customer, the ultimate bill payer, wants. Focus on their needs, then bring in tools around you to give customers what they want. Response time is more critical than ever .