In this activity participants first identify and assess their skills for satisfying internal and external customers. They then identify their own developmental needs. Next, they work as teams and share information about developmental needs. They use the results of this activity to continue to identify or modify their developmental needs. This activity requires 30 minutes for participants to complete.
Additional time is required to debrief the activity.
Time to debrief a training group of 4 tables of 5 persons is 20 minutes. If you have more than 4 tables, you will require more time to debrief. Three to five tables of 5 to 7 people. Flip chart with pad and markers. If at all possible, it is very helpful to have a breakout room for each table and a flip chart with pad and markers for each table.