Will understand and comply with all elements of the Promega Quality System outlined for the position. Learn to assist with the development and presentation of and observe technical training, lectures and seminar programs to Promega staff, Distributors, International Branch staff, customers and other Technical Service Scientists. Will understand and comply with all elements of the Promega Quality System outlined for the position. Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a clear and concise manner. Excellent communication and listening skills, both verbal and written.
Customer service skills with a dedication to customer support.
Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner. Ability to work independently with moderate supervision as well as proven team participation skills. Computer experience desirable, including PC network, Windows, Word, FoxPro, Excel, Internet and others. Ability to learn to discuss and troubleshoot all applications related to Promega's product line. Resource awareness - where to go to find answers.