This can be done by using a search by vendor number and voucher number in Panel AP321 or by vendor number and amount in Panel AP324. These panels will allow administrative staff to determine whether the voucher has been uploaded, released for payment, paid or cancelled. Departmental Assistance Experience has shown that most creditor's inquiries relate to payments that have not been received for processing within Business Services Division. If initial investigation proves unsuccessful, Expenditure Section staff will contact the department and request that they resolve the matter with the supplier. Most queries can be resolved between the department and the supplier.
Departments are the principal point of contact in dealing with suppliers.
Business Services' role is to process and distribute the payment to the correct destination. Expenditure Section cannot assist until a valid accounting form is received, and even then, the section's role is limited to that of issuing the payment. Departments in contracting with a supplier are agreeing to accept the terms of payment negotiated. Departments must have procedures that ensure that accounts are paid within those agreed terms. All debts of the University must be settled.