A major auto insurance company was experiencing unusually high vehicles claims costs in some regions of the country. After analyzing their claims process, the company discovered that their claims adjusters in these regions were not sufficiently trained to accurately assess vehicle damage. As a result, the claims adjusters were not filing appropriate repair charges, thus escalating the company's costs unnecessarily. This combined effort enabled the company to provide a structured training curriculum with real-life examples. Claims adjusters were able to see a multitude of claims adjustments first-hand and from their own offices.
Adjusters also use the network to view additional examples on-demand.
Ongoing, the company has maximized the broadcast network to update the adjusters on changes in processes and procedures in adjusting claims.