A Journal on your reactions to and progress through this course submitted twice monthly. Participate in group discussions and lead class discussions on designated topics. See some analysis hints on my web site. You will have about a week on Part 1 which will have you demonstrate certain techniques we have learned. We use WebTycho as our virtual classroom.
Discussions take place there and documents are posted for exchange there as well.
We will use email as our back-up mode of contact send me an email with your current or changed email address. I will look at these three things that I ask you to do on a continual basis. You will be graded on your consistent, steady progress through this course. We will be working in class on the four challenges in Harris' book. Find a customer service activity or program that you would like to investigate and gain the approval of the mangers involved to conduct a college research project in their facility.