Coaches provide their employees with context and a big picture perspective. Transfer knowledge and perspective . A great benefit of having a good coach is the opportunity to learn from someone who has more experience than you do. In response to the unique needs of each employee, coaches transfer their personal knowledge and perspective. Be a sounding board .
Coaches talk through new ideas and approaches to solving problems with their employees.
Coaches and employees can consider the implications of different approaches and solving a problem and role-play customer or client reactions before trying them out for real. By using active listening skills, coaches can often help their employees work through issues and come up with the best solutions themselves. Obtain needed resources . Sometimes, coaches can help their employees make the jump from marginal to outstanding performance simply by providing the resources that their employees need. Offer a helping hand .