If you do not see an update with in 4 business days after placing the order, please e-mail our Customer Service Center so we can investigate the delay for you. On your email please include your full name, your order number, the date you placed the order, your e-mail address, and the phone number and time that you can best be reached. The basic flow of information on each SaveMeTime order is that first we post the proposed shipping date against the order. On items in stock, this is normally posted the day the order is created. On items with some lead time or very low stock levels, this occurs as soon as we receive accurate information from the warehouse, normally within 2 business days.
Customers can also call one of our service representatives and receive friendly, personal attention.
If a back order occurs, you may decide to wait for the item, choose a comparable available item, or cancel the order. You may cancel an order, which is not customized, or special ordered prior to shipment. Cancellation of customized orders, special researched or special ordered merchandise prior to production or shipment will be at the discretion of the vendor. Restocking or penalty fees may apply. Products that are special ordered include custom furniture, certain types of jewelry, major appliances, computers or any merchandise specifically made to order or special ordered for the customer.