So we blame the individuals when a problem arises between or within a group. This might be satisfying in the short term, but it's ultimately ineffective. Polarizing the world into good and bad , us and them , won't make things different in the future. Top and Bottom, Middle and End, Provider and Customer. Top groups live in a world full of complexity and responsibility.
Bottom groups feel vulnerable and uncertain.
Middle groups exist in a world full of diffusion and responsibility without authority. Middles are constantly torn between the demands coming from their Tops and the needs and concerns coming from their Bottoms. Ends are left hanging, always dependent on someone else for a product or a resource that they need to complete their work. You are what you feel Each of us plays many different roles in a day. You're a Top in one relationship, a Middle in another, a Bottom in yet another.