The cost of worktime surfing Roger Gann explores the financial implications of employees surfing the web during office hours. EU directive aims to stop the spam Senders of spam email will be legally obliged to flag it as unsolicited under new proposals set out in the Eurpoean Union's E-Commerce directive. Users will push for tougher contracts Technology suppliers will be forced in future to sign legally binding contracts that compensate users should their products fail to provide adequate levels of service.
Channel crossing Think small to bag the next major market.