CPM is comprehensive because, once fully implemented, the concepts, principles and activities that make up the system will be used countywide and in all of our decision-making processes. From the Board of Supervisors to community-based services, from the front counter to the central office, decisions will be based on measurable performance. We all make management decisions whether we are allocating our own time or managing a program. Through these decisions, we control the impact we have on the public we serve, and we affect the impression the public has of our service, our department and the County.
County government provides a wide range of both basic and special services for our community.
The key to CPM is that we will base decisions about our services on measurable performance. CPM is a process which will allow us to improve communication with each other. CPM begins with goals which state what we intend to do, and then measures whether or not we have achieved our stated goals. We will define our goals in terms of measurable outcomes, not on how busy we are or how hard we work, but on some measures of how well we do in achieving the goals we establish. Every aspect of service delivery, every decision we make, from policy setting to serving the person at the front counter, involves an awareness of these fundamental components.