Officially opened the virtual doors of its cyber ticket office to the public today. The grand opening follows a successful six weeks of field testing of the airline's new Internet booking product which enables the public and travel agents to make online bookings. Customers then have the option of entering the system by creating their own travel profile to speed up future bookings, or simply enter as a guest to view product offerings. From there, customers are prompted to check flight availability for specific time, date and city pair, request fare quotes and actually book flights.
Customers can also select seat preferences, meal preferences and other special needs.
Payments for bookings can be performed on-line through a secure browser. Air Canada's current commission rates will apply for travel agencies. We also see the Cyber Ticket Office as a helpful tool for customers and travel agents alike and we will be closely monitoring feedback from users in order to improve the service and its functionality in the future.