Accent the Positive Regardless of your clinical experience, stress the skills you use in your current position that will translate into successful case management. They use critical thinking to solve problems and have excellent communication skills. Case managers need keen assessment skills. Truly managing care requires continually adjusting your plan of care to the observed responses to treatment. If your background is in acute care and you are interviewing for a case-management position, show how you have used your assessment skills to interpret the reasons why a patient is an outlier to a critical path and how you remedied the situation.
Case encourages case managers to be adaptable.
This idea applies to every aspect of care, including how to use the ever-changing technology most efficiently and effectively. In an interview, give examples of how you have modified your care to suit the patient's needs or recommended new ways of doing things. Successful case managers are knowledgeable about professional and community resources, and they continually refresh their knowledge through a commitment to lifelong learning. In an interview, demonstrate that you are familiar with resources beyond the confines of your unit, and more important, illustrate that you have made suitable referrals. Don't be afraid to demonstrate your knowledge of how the patient's healthcare benefits affect your strategies for care.