No postage is required to use the drop boxes. For your convenience, some banks will allow you to pay your water bills by a bank draft which will automatically pay the bill from your checking or savings account. No payments will be accepted by field personnel. Since the city's quarterly water and sewer bills are based on three months of usage, customers are allowed 20 days from the date the bill is mailed to make payment. The due date is listed on the bill.
Accounts are subject to disconnection if left unpaid.
If the bill is not paid within seven days of the due date, a delinquent notice is mailed. In the event that a cut-off order is issued, a service fee will be automatically added to the bill amount. Service will only be restored during regular business hours. A service charge is applied to all accounts not paid by the cut-off date regardless of whether physical disconnection occurs. If a trip is made to disconnect service, the past due balance, plus the service charge and any other applicable fees, must be paid before service can be restored.