If you have the right inspiring leader who sets the right clear vision, a dream can be a scalable idea. It can let you change not only what happens here in this 50-mile area, but also what happens in the lives of millions of people around the world. The most important factor that is keeping big companies from being Internet companies is how they transition their culture. Talking to top management is the easy conversation. The hard conversation is when top management leaves the room, and you've got 5,000, or 40,000, or 50,000 employees who are used to doing something the same way they've been doing it for 20 or 30 years.
Culture is all about getting that group of people to move in the same direction.
People need a lot of hand-holding. Building an infrastructure takes a lot more time than we think. An instant infrastructure doesn't occur. It's a distributor. All of this makes the task much harder.