Leave reception area and notify the rest of staff of threat or possible situation. Seek out another counselor or other staff member to stand by. Inform client of need to provide safe environment for staff and clients. Ask client to leave office if necessary. Assess risk from client and institute above measures as appropriate.
Client threatens staff or volunteer.
Inform client of need to provide a safe environment for staff and clients. Ask client to leave office or shelter immediately. Call police if necessary. In all situations involving a current staff member, the staff member s supervisor and the executive director shall be immediately notified for appropriate response. Staff may take all steps reasonably necessary to ensure the immediate safety of clients and staff.