Partnering is not a casual commitment. By setting standards of behavior, Mosser Construction has experienced the results of actions speaking louder than words. Consistent supportive behavior, such as demonstrating a commitment to partnering, communicates to others on how Mosser Construction feels and what their expectations and goals are, as well as defining the needs and goals of the owners, architects, engineers and contractors throughout the project. When everyone understands the rules, they act accordingly. Partnering maintains an environment rich in follow-up, reinforcement, and corrective action throughout the duration of the project with communication frequent, direct, and open.
Conflict resolution is at the heart of partnering.
Because some things are unknown and often not exactly as anticipated, it is imperative that everyone knows that early identification of problems and issues is valued. They must know procedures to resolve issues quickly as the earlier a concern is known, the less it takes to fix it. Partnering provides people with a positive and constructive way to deal with issues and to solve problems. Mosser Construction has found that partnering is simply a matter of individuals working together and expending their energies in a team effort as opposed to many individual efforts. Having once experienced the power of the partnering relationship, it is nearly impossible to return to the claims, contention, and problems that are characteristic of the industry in years past.