Using tools ranging from nine-step quality improvement teams to guest surveys, employees will be shown ways to examine every process in the hotel to ensure the most efficient, customer service driven practice is in place. Persons need this initial session only once. However, annual refresher sessions are also required, by Federal and State Laws. This training is available off-site, anywhere in the U.S. call us with your training need and we will satisfy them. Attendance is mandatory at all classes to receive certification.
Attendance is mandatory at all classes to receive certification.
Eight Hour Annual Refresher Training. We offer this course with identical content, but in several different time formats, to suit the needs of those whose work demand it. We make it available for you to offer it at your site, groups up to 30 people. Every LTU Continuing Education Program can be brought on-site to your company and designed specially for your employees. The world of hospitality is full of exciting opportunities for students.