Over 13,000 health plan members were surveyed in 1998. The survey included adult health plan members and parents of children enrolled in the health plan. The survey, Consumer Assessment of Health Plans, was developed by the U.S. Department of Health and Human Services, Agency for Health Care Policy and Research. Look at all factors that make up a health plan's performance and not just results of a particular piece of information. You should not make decisions among health plans based on small percentage differences that may not be meaningful.
Bar graphs show each health plan's score for most topics.
This report includes only health plans with large commercial enrollments for 1996 and 1997.