Balances not paid by the 20th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion. Delinquent accounts may be forwarded to an outside collections agency at any time. Any questions relating to billing or past due issues may be directed to our Billing Department or our Past Due Accounts Department . Requests for modifications to an account, or anything that requires a charge or invoice, must be made either via the Online Order Forms or requested via e-mail sent to our Service Staff .
All clients are responsible for backing up their own files separately.
We provide three levels of backup, the first two on disk, and the third on tape. Should the customer need to restore a file found on the primary and secondary backups, there will be no charge. The data may or may not exist. We generally assume that before an account is terminated, the customer has offloaded the files to another system. We cannot guarantee that data files for terminated accounts will be retrievable.