Collaboration and content management have emerged as the key drivers in building communities. Because communities hinge on sharing and interaction, if a business has effective collaboration and content management, by default, it has developed a community. In the past, knowledge management solutions were heavily technology focused and did not necessarily solve a particular business problem for the client. The results were that usage was not optimal and the value of the solutions was not achieved. In order to address the usage challenges and improve their knowledge management offerings, vendors started designing knowledge management solutions with an eye not only on a clients technology, but also its people and business processes.
Communities are hot because of ebusinesses.
The importance of communities in ebusiness can be seen in the development of emarketplaces and the importance of getting people to stay on the sites. Return Top . Top View More Services Analyst Spotlights Copyright ID C, 2001. Unauthorized use is strictly forbidden.