The Plan uses both staff and independent adjusters to settle claims. All claim files are reviewed thoroughly by Plan claims staff to assure settlement in accordance with the provisions of the contract. All losses are assigned for investigation in accordance with the procedures detailed below. No agent, broker, producer or insured has authority to assign a claims adjuster on behalf of the FAIR Plan. As such, FAIR Plan will not be responsible for any loss settlement or service invoice resulting from assignment of loss by any source other than the FAIR Plan.
All losses are to be reported to the Plan as outlined above.
Adjuster assignments will be made by and at the discretion of the FAIR Plan Claims Department. Under normal circumstances, all loss payment drafts are mailed directly to the insured's insurance representative for transmittal to the insured. Where the insured has authorized an attorney or public adjuster as a representative in loss settlement, the payment may be forwarded directly to that designated party. In such cases, a confirmation of payment will be mailed to the insured's insurance representative. Further, the FAIR Plan is committed to those adjustment guidelines and principles as set forth under Pennsylvania statute and endorsed by the industry.