Resolution of these goals represents our predictable style of reacting to all conflicts. Don t care about own or opponents goals. Forgo their personal goal to let opponents reach their goals. Meaning is at heart of all conflicts. Transactions in which proposed solutions are communicated between opponents for the goal of reaching agreement on ways to resolve a conflict.
Communication plays major role.
Accentuating the positive. Consider the other Listen actively. Validate the person s self-worth. Don t patronize. Don t interrupt.