Service and Support Offerings Cisco offers a variety of startup services, maintenance services, and consultation services. The following table gives a brief description of each offering. Packaged Cisco Advance Replacement provides Cisco Advanced Replacement in a shrink-wrapped package, enabling it to be effectively marketed through resellers. In addition, GSS offers central purchasing for purchases destined for multiple countries, with local product delivery supplied by in-country partners.
Cisco sets goals for and measures customer satisfaction each year.
Manager and individual contributor bonuses are tied to these goals. Cisco has rigorous certification programs to ensure that all technical personnel have the knowledge they need to support its customers' mission-critical applications. Cisco Partner reps follow rigorous certification programs to ensure that they have the knowledge needed to support Cisco customers. Cisco has depots located in the United States, Canada, Europe, Latin America, and Asia so that parts are quickly available when customers need them. Cisco Reseller Service and Support Cisco's service solutions are designed to provide resellers and distributors the service foundation to fulfill their customers' service requirements.