Learners can choose to receive instruction when they want it or are guided to it by a built-in tracking system whenever they have difficulty in successfully completing a task. Each module is designed to build upon skills obtained in the previous module and add new skills. Where possible, variability is integrated so learners may use a scenario repeatedly without encountering exactly the same situation. This teaches them basic computer use and provides an introduction to the rest of the courseware. Modules 2 through 5 each consist of four scenarios that teach learners about using forms, charts, manuals and computers as reference tools.
All scenarios revolve around a customer service theme.
Modules are hierarchical in difficulty, with Module 2 composed of relatively easy tasks and Module 5 having more difficult ones. Questions appear on the screen that learners must answer. Learners typically interact with the computer using the mouse or the keyboard, manipulating objects in the computer environment by clicking on or dragging them. Online help, in the form of a Panic Button and also a Help Button, is always available to assist navigation through a scenario and to provide information on what to do next. Completion of a task usually requires several basic skills.