A Kimberly Jenkins is founder, executive director and chair of Highway 1. We ve only begun to develop the technology and processes for electronic commerce to work. Cisco Systems is a great model, not only from a technical standpoint, but from a management one. By creating a model where the network is central, they seamlessly connect customers, business partners, employees and suppliers, making operations more efficient and less expensive.
Agencies can build into their Web site intelligent agents that learn a visitor s preferences.
State and local government has played a role in attracting businesses and industries to their areas. State and local governments need to build an infrastructure that can support digital delivery of goods and services, and promote incentives to high-tech companies that provide such services. One of the downsides is that the Internet removes physical boundaries. As a consumer, I no longer am required to purchase goods and services from within my immediate driving range. Along with the Internet, we have seen the growing importance of IT in almost all areas of government.