By alerting customers to the problem, the information can be passed on to customers rather than leaving it until it's too late, he explained. In doing so, the company is then able to deal with any problems straight away. To compensate for the security glitch, Cisco has promised free software upgrades to all companies affected by the flaw. It has been fairly courageous in admitting that there has been a problem. Companies often feel that admitting there are problems means their competition gets ahead, said Carlow.
Customers are better off knowing.
Carlow claimed that when vendors deny security problems, companies do not become aware of them until their system have been hacked and their data is everywhere. The tendency is to overreact.