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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. The Commission investigated 14 of these complaints. The complainants also alleged that LLD telemarketers misrepresented material facts about LLD's services. The scripts used by the third party verifiers and the verification tapes submitted by LLD confirm that the verifiers failed to ask if the consumer was authorizing a switch of his or her preferred carrier. In its Response to the NAL, LLD does not challenge the Commission's finding that LLD apparently submitted PIC-change orders to the complainants' local exchange carriers without authorization.