On Norweb Energi's WAP site, customers can access vital information about services and can send meter readings direct to the company to be processed. It allows customers to use their mobile phone or personal digital assistant to submit their gas and electricity meter readings and register to receive Tesco Clubcard points.
Customers can both order and manage their policies on their own without any input from the company.
An extract from the customer database is held on the web server and data flows daily to and from it to the back-end Sybase warehouse that holds the master record.