Demonstrated leadership commitment is critical to TQM success. Differences in perception exist among the five organizational levels, but not the magnitude anticipated. TQM is still the most viable long term business strategy Conclusion Service organizations must have the ability to set a competitive strategy that positions itself for positive change. By implementing continuous improvement throughout the organization, emphasis can be focused to improve resource utilization, simplify operational procedures, reduce process variability, and improve product processes. Effectiveness on performance helps the organization function to meet customer requirements.
Differentiation helps create value through unique logistic service.
Gaining the competitive edge, reducing operational costs, and identifying needs required by the customer are driving forces in implementing continuous improvement processes. Processes must be robust in order to be flexible to changes occurring in the work environment. Total Quality Management in Industry, Automotive Engineering , June 1993 p 35-41. 3. Snee, Ronald D., Creating Robust Work Processes. I am a graduate student of the MBA program at Emporia State University.