Business people often forget that the customer is the reason they exist. The sign on the locked door said the store opened at 11 a.m. The store in Oklahoma was Wal-Mart , the number one retailer in the world. They earned that spot by treating their customers very well. The store manager made a customer for life.
Companies seem to have a hard time understanding what customers want.
Of course not. The company didn't install the system to please us, they did it to please themselves. We don't want the system. We want a warm, caring person. There is no business concept more often discussed by so many and understood by so few, than customer service.