The Delano Velocity Engine drives all the interactions in Customer Velocity applications. The Velocity Engine includes a business rules engine, central security and administration features, and other shared components including sophisticated template and robust reporting management applications. The Business Rules Engine controls all automated processes in the Customer Velocity suite. Marketing, sales, and service professionals define natural language business rules that match existing business processes to drive all automated customer interactions. Velocity Administration Security Administrators configure and assign security permissions for all Customer Velocity applications.
Administrators then assign individual users or groups of users to specific roles.
Combinations of the security assignments to roles provide a powerful, flexible, and granular security model. Global Settings Administrators configure mail server settings and their properties and create and manage categories. Categories are used to group and organize objects in Customer Velocity for easy retrieval, including notifications, templates, customer tickets, and event rules and actions. Additional rules can be easily created to recognize uncommon mail server messages. Loop Detection Customer Velocity uses Rules to recognize and manage auto-response loops.