They do now, thanks to the Web-sters. The team designed, developed, and launched a web site that has gotten rave reviews from people both inside and outside of the agency. The division felt there was a need to improve communications with external customers. The team developed a web site that went online in January 1997. The web site has directly increased publication orders and subscriptions to the division s quarterly publication Ohio Geology.
Customers can also download digital data.
Customer feedback has been extraordinarily positive. Sherry Weisgarber Implemented in 1997. A lack of consistent communication between departments was making it difficult to provide customers with outstanding ser vice. Few employees had full knowledge of each department and the functions it performed, so the process of referring cus tomers to other staff within the service office had become a matter of guesswork. True to its name, the linkage team worked to connect depart ments by creating an informational document.