Faced with the competitive realities of deregulation, the cable industry has embraced the delivery of advanced services in the consumer marketplace. Outside the spotlight, however, is a growing realization that even the most dazzling technology will not win the day. The realities of this new paradigm have made obsolete the manual, non-integrated, reactive approach to customer care that characterized the cable industry s simpler past.
Cable operators are at a critical crossroads.
The road will not be easy. And those attempting to develop advanced network management capabilities face the daunting challenge of integrating a largely proprietary set of back-office cable network components. Time Warner Cable, supported by its systems integration partner, C-COR.net, has taken up this challenge. By establishing ISMS, Time Warner hoped to achieve several long-term objectives in five areas affecting its customer relations. Tampa deployment Time Warner and C-COR.net decided to implement the ISMS in incremental stages.