From these findings it can be inferred that people see the civil servants as distant from themselves. The majority of Koreans tend to consider that the KCSS is non-responsive to the citizens' demands. Koreans are not satisfied with the KCSS's fairness. An assessment of the KCSS's political neutrality shows a similar trend to its fairness. The majority remain neutral.
Accountability has a diversity of dimensions.
Civil servants may be lawful in an execution of administrative action. At the same time, they may not be even-handed in the execution. About the question of whether civil servants do intermingle public interest with private interest, people respond very similarly to the question of accountability. The KCSS does not give the people an impression of being innovative. The majority see the KCSS as complacent, bound to formalism, and not creative enough.