In order to excel in this challenging business environment, we constantly strive to exceed customer expectations. Our strategy is to deliver value-added products and services that surpass those of our competitors. This allows us to generate new revenues in the shrinking federal market and increase savings for the agencies and the taxpayers. Focus on the customer, continuous process improvement, and teamwork are our key vehicles for achieving our goals. FSS NECR receives no appropriations from Congress for its supply and procurement programs.
All costs are recouped by a mark-up placed on the cost of goods sold.
FSS NECR has relied heavily on new technology both to stay competitive and to handle an increasing workload with decreasing resources. FSS NECR has been in a total hiring freeze for over three years. Productivity has increased dramatically through the use of technology, process improvement efforts, and effective human resource planning and development activities described herein. FSS NECR has initiated a bold new venture, which flowed from strategy sessions following analysis of customer requirements and external factors. Customers have told FSS NECR that they want the option of overnight delivery of office supplies.