After presenting the mechanics of the cycle, we will provide an example, drawn from quality improvement work associated with our Observation Unit Team. A problem statement can help us to do this. Organize a team comprised of members who are close to the process to be studied, who understand and live that process. Remember to include members from other disciplines and departments when the process in question is interdisciplinary and interdepartmental, as most Observation Unit issues will be. To fail to include administration is a pitfall.
Administrations are a key part of the system.
Through brainstorming, cause and effect diagrams, flowcharts, and other tools, we identify the root causes of the problem. Once we understand the problem and the underlying root causes, we are ready to move to the next phase. Benchmarking techniques can be of great benefit. This list can be developed through brainstorming. However, it must be emphasized that solutions may already have been described in published literature or may have been presented at conferences.