Defines communication as a speaker-illusion relationship. Explains the difference between a sign and a symbol. Discusses the importance of proper translation. Points out that transmission of ideas depends upon common areas of experience. Features Dr. S.I. Hayakawa of San Francisco State College.
Cites rationale for integrating interpersonal communication skills into patient care.
Lists and analyzes effects of non-verbal communication on patients. The interpersonal perception task is about nonverbal communication and social perception. The IPT contains 30 brief scenes, each 30 to 60 seconds in length. Describes four different kinds of paragraphs and emphasizes the importance of knowing the audience and narrowing the topic before beginning to write. Highlights the telephone as a unique medium for maximizing communications, managing time, information and problem solving.