In either case, the clients decide what they want and the website responds with the information. A website gives clients the information they want, when they want it. In nearly all cases, the information that the law firm makes available at its website is public information, but it does not have to be. A few firms are starting to make private information available via passworded websites. The kind of information a firm wishes to make available at a private website is only limited by the needs of the client.
Any document is only a click away from the home page and can be electronically searched.
A list of email addresses and mailing lists can be kept at the website for easy dissemination of comments to all parties. Such a website builds the client relationship on a daily basis. Clients get the information quickly, when they want it and can contact you without interrupting you. The website also disintermediates a large number of people who were previously involved with maintaining and delivering paper based records. Paper records are dead text.