These records are kept in text files for ease of referral and storage. Yes, either through NetDIVE's Professional Services or your own technical people you can connect CallSite to your DataBase for real time retrieval of Customer records for provision to the Agent by the time CallSite connects the Customer with the Agent, using the provided JDBC drivers. You will be billed for this on actual hours spent. You will be billed for this for time plus travel with minimums applying. Yes, you can increase the number of Agents as often as necessary.
All pricing is listed on our web site.
From the NetDIVE home page, click the 'Sales' button. There the prices of both 'Enterprise class hosted services' and our 'Small Business hosted services' are listed. You can find out the price of the exact software that you want by clicking on the appropriate link. Yes, advertisements can be shown in CallSite. The quality is very good.