If you share a building with another agency and it occasionally initiates fire drills, library staff should respect those training exercises and respond as they would in the case of a real fire. Health emergencies Staff members should exercise caution when administering first aid of even a minor nature because of the safety of the injured individual and the potential liability of the staff member. Without specialized training it is not advisable for staff to undertake more than keeping the sick or injured patron comfortable and protected from needless disturbance until medical help can be obtained. Since each case is unique, staff members should use their own judgement to do what is prudent and reasonable. No medication, including aspirin, should ever be dispensed to the public.
Bomb threats Keep the caller on the line as long as possible.
Ask the caller to repeat the message and try to write down every word spoken by the person. Pay particular attention to peculiar background noises such as motors running, background music and any other sounds which may indicate where the location from which the call is originating. Immediately after the caller hangs up, call the police. Clear the building. The police will handle the actual bomb search.