Collaboration software, often called groupware, can improve this interaction, enabling better information flow, coordination, and responsiveness within a workgroup, within the enterprise as a whole, and with selected players outside. For example, the company supply chain can be automated, so customer orders cause inventory to be restocked to a desired level from suppliers. Improve customer service with the Web Many companies have Web sites, but to date these have largely been static, brochure type presentations of company information. While such first generation Web publishing has helped disseminate information within the company and to customers, much more is possible. For example, moving customer service processes to the Web makes it easier to do business with a company.
Customers can serve themselves in such areas as placing and tracking orders and product support.
This alternative to the telephone, particularly for more routine matters, will help free up the service logjam and focus scarce human resources on the remaining issues. Internet enable legacy software and systems to preserve investments To support collaboration and information exchange at a distance, as well as within the enterprise, existing software needs to be enabled to send and receive information over the Internet and the Intranet. Legacy systems, containing valuable business logic and data, can be preserved and rejuvenated with a gateway allowing secure access from outside. Using an automated document management system, information now scattered all over a company, in catalogs, marketing literature, product specifications, manuals, etc. The technologies we offer to implement e-business solutions include software packages as well as customized programming to integrate systems.