Loyal, of course.
Customer satisfaction is worthless.
Satisfied people will shop anywhere. Customer loyalty, not satisfaction, is what will drive repeat business into the 21st century. Because it is a limited-service facility, you drag your own bags on a luggage cart to the front desk. Here, the clerk had an opportunity to begin to breed loyalty by taking a memorable action, and failed. Let me drag your bags down the hall for you, and ward off any lions or tigers that may gobble you up.