Communication networks, semi-annual meetings, and procurement tool refinements support the workforce. A comprehensive system of procurement performance measures has been identified, and collection has been initiated. A communication network with representatives from regional, center, and headquarters procurement communities regularly addresses important AMS procurement issues and problems. Automated data and interviews with customers indicate that procurement actions are more timely, and increased credit card usage indicates a measurable cost saving. Customers and contracting officers perceive the system to be more flexible.
Competition remains the preferred method of contracting.
The percentage of total contracts awarded to all small and economically disadvantaged businesses has decreased by 72 percent from pre-AMS levels. The percentage of total awards to all small businesses is up 15 percent over that period. Automated procurement tools are in place, but some, including lessons learned, are not used by most procurement offices. The process for resolution of protests and contract disputes is not formally defined. The current automated procurement system does not automatically identify management and performance data and metrics.