In 1976, Rollwagen became vice president of marketing and in 1977 president of the company and a member of the board of directors. Several years later he was elected CEO and chairman of the board after Seymour Cray, the company's founder, stepped down. An MIT trained electrical engineer and a Harvard MBA, Rollwagen unites intellectual skills not typically found together. Cray Research boasts of a leader who is a top-flight businessman and a technical expert pioneering an entirely new industry. Economy comes from high value, not from low cost.
Aesthetics are part of quality.
The effort to create quality extends to the communities in which we work and live as well. The Cray approach is informal and nonbureaucratic. Verbal communication is key, not memos. The Fed in some ways combines both. The Federal Reserve Bank runs a business providing services to banking institutions around the region.