Communication and coordination between managers and supervisors was the second highest priority for improvement. The Washington Office now requires that each district and field office include, in their Customer Service action plans, specific actions that focus on actual employee survey results in the top two priority arenas. Chuck Wassinger and I were briefed on the employee survey and focus group results in May 1998. Each district management team is expected to identify actions they will implement to achieve the state plan objectives. Each district has a customer contact person who will have a copy of your district's plan available.
Copies are also available from the state lead for customer service.
We implemented a new meeting process in January 1999. Determine a means to deal with workload priorities along with establishing a system or process to better deal with budget preparation and tracking. Workloads will be identified to employees and tracked for completion. Devise and implement an efficient, accountable, and open district budget process that includes input throughout the annual cycle from all segments of district personnel. Completed January 1999.