These have been replied to, giving further details of the duties involved and the personal skills and qualities required for the strengthened Student Assistant role. They have also been told that post-graduates will be preferred and that successful applicants will be expected to attend a full program of induction training. Potential candidates have been asked to give details of their course, relevant computer, customer service and other experience together with a brief explanation of what they think they would bring to the job. We are hoping to find up to ten student assistants with the right mix of technical and communication skills for the help desk and will be training them early in September. The changes being introduced to the help desk service are backed up by a significant increase in the resources devoted to student assistant training.
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