Be sure that staffers' good ideas don't go unnoticed A key element in the success of Japanese firms is the ringi. A ringi is a written recommendation drafted by a lower-level staff member and addressed to top management urging a specific course of action. American organizations swim in reports bur rarely see a ringi. This is because top management often hoards authority, relying on staff members merely to furnish information, not to help initiate policy. Encourage everyone in your company, from the bottom up, to develop ringi that advocate and justify a course of action.
Companies generally operate on a first-name basis.
So, last names may be harder to remember because the newcomers don't hear them very often. Instead, they can find the extension for Anne in Accounting quickly-without having to look over the entire phone list. Ravenswood Avenue, Chicago, IL 60640. A man should never be ashamed to own that he has been in the wrong, which is buy saying, in other words, that he is wiser today than he was yesterday.