Since 1994, the United Ways of Greater Greensboro and Greater High Point have partnered to provide In Touch Referral Service, a county-wide information and referral service administered by the United Way of Greater Greensboro. The service, which operates during the daytime hours, averages over 12,000 calls a year, and maintains a data bank of over 880 organizations and 1,750 programs.
Callers ask about a variety of issues from finding day care to emergency basic assistance.
On December 2, at the Governor's request, the North Carolina State Public Utility Commission approved the creation of a 211 telephone exchange for information and referral and volunteer opportunities. North Carolina will be only the fourth state to establish the statewide exchange to be administered through the United Way of North Carolina. The United Ways within Guilford County, in collaboration with the Moses Cone - Wesley Long Community Health Foundation, are leading the countywide effort to create 211 rapid access and link health and human service assets with our citizens. The United Way of Greater Greensboro will continue its leadership role in the overall operation and maintenance of the system at a countywide level. Delegation of certain responsibilities to others is envisioned.