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Under the new relationship, customers can call either company with software interoperability issues and receive technical cooperation between engineers at both companies for efficient problem resolution. BMC Software provides solutions to ensure the availability, performance and recovery of business-critical applications. Resolving issues as quickly as possible is paramount to keeping our customers' operations running smoothly, says Dave Smith, vice president, Worldwide Support Services at BMC Software. The SunVIP program gives us the mutual relationship we need to solve customer issues. Sun pursued a relationship with BMC Software because the company's applications are integral to many customers' high-availability solutions.