Triage for trying times Humpty Dumpty sat on a wall. Humpty Dumpty had a great fall. All the King's horses and all the King's men Couldn' t put Humpty together again.
Crises happen even in the best of kingdoms.
Nevertheless, crisis management is often neglected in organizational planning. Last winter, Eugene J. Webb, Lane Professor of Organizational Behavior, introduced the Business School's first elective course in crisis management. There are several stages to any crisis, they learned. The trick, guest speaker Steven Fink, president of Lexicon Communications in Los Angeles, told the class, is to go from the first warning of a crisis directly to resolution of the problem. The house is going to burn to the ground.