She invites people to make use of this service, to write them if they think media are abusing their responsibilities. Many journalists do not seem to be aware of ongoing peace processes, what they are made of, etc. In fact, Hannes strongly demands better training for journalists on such important topics. Media and people need to shift away from this. For Maryann it looks like that things change in society, but the media seems to continue to focus on polticial polarization.
Citizens make things happen and they see that things change.
If the media does not report such progress, but only the past, these citizens might get fed up. The emergence of independent media, especially radio, could play a major role. Moreover, there is progress in technical installations with a continent-wide satellite station. However, the problems of access remain. In any case, the most effective media in a conflict is your own local media.