The article refers to keeping your customers as creating stickiness. According to CEO of Yahoo, the key to getting this stickiness is establishing personalization features to your web site. When I think about personalization, I get the image that the web page makes me feel comfortable about browsing and possible purchasing from the site. The last point that I would like to discuss from this article is one that applies to any business. That is customer service.
Customer service is crucial for a business to be successful.
This is a perfect example to illustrate the effectiveness of the Internet. It provides a twenty four-hour a day connection to your customers. It is a way to communicate effectively with any customer to correct a problem, receive advice, or simply offer special deals. Now, lets take a look at some of the individuals that are turning down secure, high paying jobs to jump into this Internet craze. If money is suppose to be a huge factor when deciding whether or not to take a particular job, then Sharon Goldstein is needs to get hooked up with the best therapist in the world.