Now that mobile access has highlighted the possibility of greater personalisation, banks' systems will have to recognise the customer as the same person regardless of which access point is used. It goes without saying that IT systems involving banks and financial service companies need to be secure, robust and scaleable. Trading on PCs Even though banks and their software providers strive to install impregnable security systems and generally succeed, despite the occasional case when someone's bank statement is displayed on-screen for all to see it is customer perception that is important. Now, security systems are as good as they could be, if implemented properly. Consumers need to be aware of this and take the necessary security and anti-virus precautions.
Banks also have to help educate consumers.
For established banks, graduating to internet and mobile banking while also integrating all the existing channels can bring the temptation to cut corners. Hackers look out for that. Companies have to compromise between time to market and the need for satisfactory testing. He thinks banks need to pay more attention to performance testing and benchmarking. Many of the problems faced by existing banks can be avoided by new internet banks, though some have had start-up problems as systems have been unable to cope with initial demand.