Plan is to change attitudes Many employers are not aware of the talent that people with disabilities have to offer. They often dismiss people with disabilities as unemployable, no matter now qualified they are. Results have been positive Washington Mutual hired a special recruiter to find qualified people with disabilities. Results have been positive. Retention rates for telephone banking operators with disabilities are higher than for employees as a whole.
Absenteeism is lower.
With less turnover and fewer absences, the bank says it offsets any accommodation costs.