Please include Franel s invoice number and date on all claims. Defective merchandise will be accepted for credit or exchange as long as the merchandise has not been discontinued. All merchandise accepted for credit or exchange must be in its original factory packaging and be free of personal markings and in resaleable condition. Products that have been processed cannot be returned for exchange or credit. Special Order Items, once delivered by Franel Optical Supply, are NOT subject to return.
All returns are subject to a handling charge.