It is NOT necessary to refer to specific sections of the law which have been violated. The emphasis should be on providing necessary factual information rather than conclusions. After the Board receives your complaint, you will be formally notified of its receipt and that the Board is beginning the review process. Formal investigations by the peace officers who conduct the investigations for the Department can take many months. If violations are substantiated, the Board may proceed with administrative action as prescribed by law.
Administrative action can also take many months.
Other complaints which, even if substantiated, may not warrant formal disciplinary action may be dealt with through direct mediation between the parties involved or through referral to other agencies or organizations as appropriate. The Board cannot represent private citizens in court or collect money on their behalf. The filing of a complaint does not prohibit you from filing a civil action at the same time. If we are unable to mediate a satisfactory solution or establish sufficient evidence to substantiate a violation of the law, your complaint will be closed, and you may be referred for further assistance to other agencies such as the Better Business Bureau, Small Claims Court, or Municipal or Superior Court. If you have evidence which indicates that an unlicensed person is participating in activities for which a license is required, you should report such activity to the Board.