Victoria s Secret must use advances technology to keep customers information safe while they shop online. When customers place an order their credit card information is sent securely to Victoria s Secret through the Secure Socket Layer program. Victoria s Secret uses UPS technology when shipping merchandise. Through this program customers can track orders, shipments, and returns online. Victoria's Secret has great customer service by securing client information, but they also provide great customer support through their website.
Customers can reach a representative through email, mail, or phone.
Victoria s Secret gathers marketing information through Cookies. They use this information to see what areas are visited and how to better improve their website to fit customer needs. In order to promote their brick and mortar stores, visitors of the website can locate a store near them by typing in their area code. Victoria s Secret has the option of opening an online account where the customer receives emails on upcoming sales and promotions. Victoria s website is very clear and helpful to shopping customers.