In addition to fire protection, the department's Emergency Medical Service Division is responsible for more than 1600 square miles. In 1984, the department was chosen to receive the ALS Provider of the Year award by the Oregon State Emergency Medical Technician's Association. Consists of a fire marshal, two fire inspectors and one seasonal inspector, three secretaries and 47 line personnel. Work schedule consists of 24 hours on duty and 48 hours off duty, resulting in a 56 hour work week. Each battalion consists of a battalion chief, four captains, four engineers and four fire fighters, as signed in accordance with Bend Fire Departments policy.
All personnel respond from their assigned station based on the call for their response area.
Personnel are cross trained for both fire and ambulance, each responding crew has advance life support trained paramedics staffing the ambulance. During the summer season automatic response agreements are in effect with the state and US Forestry, due to forest overlap areas within the district. Volunteers respond to general alarm fires and major emergency incidents to assist career personnel. Each volunteer company has two volunteer officers who report directly to the Incident Commander at the scene of an incident. Whenever an incident is beyond the capabilities of on duty personnel, off shift and volunteer personnel are called back through a system of pagers and Plectrons.