Repaired products carry a 90-day warranty or the original warranty whichever is greater. Repaired products are returned with the same software version as received. If the software version of the faulty product is unidentifiable, the repaired product will be shipped with the latest available software. You will be asked to provide the product's model number and serial number, and a description of the fault. The ACT issued RMA number should be legibly marked and readily visible on the outside of the shipping container to insure prompt handling.
All shipments are prepaid.
Customer pays shipping costs to ACT, ACT pays for the return shipment to the customer. Repaired products are typically shipped UPS ground in the continental U.S. and DHL for international shipments. Unrepairable products will be returned to the originator or handled as mutually agreed. Repaired products carry a 90-day warranty. These fee-based services are provided on a best effort availability basis.