These reviews have supported some re-engineering of processes in the Department of Commercial Registration of MOC and the Lands Department, as well as reforms in the Revenue Department, Customs Department, and Social Security Office. It can be argued that the traditional vertically integrated hierarchy served the needs of the industrial age well. It organized work into groups of similar functions, making it easier to manage an uneducated work force, simplifying employee supervision, and maximizing the managerial span of control. Business Process Re-engineering is an organization and management philosophy. A business process is defined as a series of work activities that produce output products and services.
Activities take place through the interactions of people and technology.
BPR can be applied to a whole public service, a ministry or agency or an individual process or sub-process within a ministry or agency. Although the overall implementation steps usually remain constant, there is a need to customize the steps to the particular situational conditions of the host country. BPR is a top-down approach and requires a sufficient degree of senior support and a mandate before it can be undertaken successfully. Strategic Management in Government. Harvard University Press.