In other words, anyone at the computer has access to all the voice messages on the system. Setting up a telephone voice-menu system isn't exactly simple, but Communicate Pro makes it foolproof. The Test button lets you check your work every step of the way. Communicate Pro's CallAnswer wizard makes it possible and simple to schedule the system to use different voice menus at different times of the day or week. For instance, you can give your customers a different set of options after hours than you might when your business is open.
Callers can leave messages or step through menus to receive prerecorded messages.
Further, you can set the system to forward incoming messages to another phone number or use the new Pager Dispatching to send messages from PC to pager. Although Communicate Pro claims to integrate contact-management software, its Contact Manager is really just a glorified address book. Communicate Pro lets you track your e-mail, fax, and phone messages according to contact. It's admittedly handy to have all your incoming messages, e-mail, faxes, and voice mail available on a single spreadsheet. Communicate Pro's e-mail handling isn't sophisticated enough to make us put aside Microsoft's Outlook Express or Netscape's Messenger, however.