This is one in a series of information sheets developed by Landlord's Self-Help Centre to help landlords understand the changes to their rights and responsibilities. The Ontario Rental Housing Tribunal is a quasi-judicial agency that now determines issues and rules on disputes that arise between residential landlords and tenants. The Tribunal consists of 35 Members throughout Ontario and is lead by one member as the Chair and one or more members as Vice Chairs. The Members are not judges but do have the authority to rule on applications, they have been selected from the community by the Lieutenant Governor to serve a three year term. The Tribunal is required to report annually on its operations, business plans, service levels and performance to the Minister of Municipal Affairs and Housing.
Callers have access to information twenty-four hours a day.
The Tribunal has eight District Offices across the province located in London, Hamilton, Ottawa, Sudbury, Mississauga and three in Toronto. There are a further twelve Customer Service Offices and numerous Driver Licensing Offices that serve as Document Filing Offices throughout the province. The Tribunal's District Offices offer a full range of services that include hearings, mediation, processing applications, providing general information related to the legislation and distribution of printed material including forms. Client Service Offices offer similar services with the exception of hearings and mediation. Document Filing Centres receive applications and distribute printed material.