File Server Contracts - For priority service Ensure priority response for onsite repair of your crucial file servers. We provide a 2 or 4 hour guaranteed onsite response. We also offer optional 5 x 24, or 7 x 24 coverage with our premium support contract. Your fixed charge includes all parts, materials, and labor. Loaner equipment can be provided for issues which cannot be easily resolved.
Clients purchase a block of hours to work against for their ongoing projects.
We provide various Citrix support options, ranging from telephone support with a 2-hour guaranteed call back to prepaid onsite consulting time. Our contracts also covers notification to our client of any Citrix updates and hot fixes available to download. This service covers all labor and material required to repair and maintain the equipment to manufacturers' specifications. Select from a 4 hour or 8 hour guaranteed onsite response. Our Customer Service Center's mission is to ensure customer satisfaction.