Workflow management increases the coordination of everyday business processes and optimizes productivity by structuring the flow and use of a company's information. Workflow management software grew out of the need to improve the productivity of the white-collar work force. However, several studies have indicated that the productivity of the office has increased only slightly over the last twenty years. Therefore, in order to increase productivity in the office, technology must be applied to support and improve business process. Processes do not repeat frequently and may be unique to a single instance of a product or one customer - complex processes.
Collaboration requires flexible and adaptable process definition and management.
The production environment, which involves strategic business processes central to the company's delivered value. Production requires highly structured, transactional and repetitive process definition and management. InConcert eliminates the need to choose between compound document management and complex process-centric workflow by offering both in a single solution. Workflow encompasses management of data, resources, software applications, business processes, and rules. The InConcert portion manages processes, while Docbase tracks documents.