During his time at school his real world perspective obtained from running CE aided him considerably. He returned to Slovenia in August of 1999 to City Express where his strong personality and open-minded leadership has helped the company continue to grow. Like so many others in Slovenia, he is multi-lingual, speaking English, Slovene, German, Croatian and Serbian. Peter has emphasized customer service to his people continuously. It is also about internal relations within the firm so that everything works smoothly from start to finish.
Customer service is a continuous process and is a reason for our work.
Of course we are here to earn money for ourselves, but our jobs are to provide service to customers. Now we have to begin showing the clients what is behind in our minds. When we talk about Customer Service or Support, we are talking not only about how couriers deliver packages on time, or how they smile at customers. We mean as a philosophy within the firm.