The quality is excellent our sample call evoked an immediate response, and it was obvious the person with whom we spoke was knowledgeable about the system. The quantity of customer support is the issue. Effectively, it's a business week. Five years ago, we would have considered that more than adequate. Likewise, Arrow's warranty falls short of those offered by companies such as Dell Computer Corp. and Gateway.
Arrow offers a simple three-year parts and lifetime labor warranty.
The length of the parts warranty is on target, but repairs are handled through phone diagnostics and parts shipping. Arrow will cover the return freight costs, and claims a 24-hour turnaround time on repairs. There are no extended warranty plans available. Warranties aside, we have one minor caveat about any 450MHz Pentium III-based system. That is, it appears this flavor of the CPU may soon be reaching the end of its product cycle.