The new partnership will offer banks the same depth and breadth of applications delivered to Phoenix in-house customers including customer relationship management, teller, ATM, deposits, retirement processing, mortgage lending, line of credit, commercial lending and an executive information system. The service bureau will also deliver key strategic and technology-based applications such as Internet banking, telephone banking, document imaging, cash management solutions, card services, and item processing. A full range of professional services, from network development, installation and management, to intranet site development, education, training, and consulting, will also be available to every client. The development of this unique service bureau delivers a powerful solution to community banks who must compete effectively or lose marketshare. Phoenix is now able to fully support those banks who want to operate through an outsourcing arrangement.
Clients range from community banks to multi-national and international financial organizations.
Developed to help bankers focus on strategic issues, the system was designed with key management applications as its core including customer relationship information management, on-line customer profitability analysis, financial reporting, an executive information management system and fully integrated teller, phone, ATM, and Internet banking modules. As a full service provider, Phoenix offers clients a full complement of professional and systems integration services including installation, conversion, implementation, training, custom programming, networking solutions, intranet and World Wide Web site development services. The methods and systems used in delivering these services are key in differentiating Servers On-Line from competitor service bureaus. Through an exclusive arrangement with Phoenix International, Servers On-Line uses the Phoenix Banking System as its information processing system. A dedicated hardware platform is configured and specifically designed for each financial institution.