Generally available on incoming calls to 800 numbers using digital T-1 service. A good API makes it easier to develop a program by providing all the building blocks. A programmer puts the blocks together. CTI links share information such as which agent is logged into which ACD Group and at which extension. Servers are powerful computers or processes dedicated to managing large amount of data and users.
Clients are PCs or workstations on which users run applications.
Clients rely on servers for resources, such as files, devices, and even processing power. A DAT cartridge is slightly larger than a credit card and contains a magnetic tape that can hold from 2 to 24 gigabytes of data. PBX 's use DNIS information to route calls to specific ACD groups or extensions. Some PBX 's will provide DNIS information with a simple CDR link. DSP also implies the use of a data compression technique.