If you have a dispute with your credit card company, first try to resolve the matter with the bank by following the dispute procedures spelled out in your card agreement. Your correspondence must be in writing to guarantee protection under the federal Fair Credit Billing Act. Keep all receipts, contracts , copies of correspondence and warranty information in case a dispute should arise. The Web sites for most major arbitration administrators have information about their services, including cost and procedures. Check out the American Arbitration Association , the National Arbitration Forum and Jams Endispute .
Consumers do better in arbitration than they do in the court system.
All the studies show that. The American Bar Association says a consumer plaintiff wins 71 percent of the time in court and 80 percent in arbitration. Corporate plaintiffs win 63 percent of the time in arbitration and 87 percent in court. Anderson says arbitration rules change to conform to legislation and court rulings. One day you could sue under that act and the next day you can't.