APLA's Case Management Services Department is comprised of three components with various programs in each. Staff work with individuals to provide registration information and assistance, assess and identify the needs of clients, provide information about services and make referrals, and develop Individual Service Plans with registered clients. Staff aim to establish a cooperative and supportive relationship with clients. The primary goal is to empower clients to address their own circumstances aimed toward achieving self-sufficiency. Intake Component Registration and Archives Staff provide individuals with registration information and APLA's Registration Packet.
Bilingual staff are available.
All clients of APLA who are not being case-managed by another agency are provided with an Assessment. An Assessment Specialist meets with the client for one to two hours to assess the client's current situation, identify needs, obtain statistical data, provide information about services, develop an Individual Service Plan, and to assign the client for appropriate Case Management. Assessments are usually conducted in person at APLA, although telephone Assessments can be arranged. Bilingual staff are available. Hours are from 8 a.m. to 5 p.m., Monday through Friday.