Items must be returned in new, unused condition, and in it's original container. A restocking fee maybe charged on certain items. All defective goods are covered by the manufacturer's warrantees. Defective goods will be repaired, replaced, or credited upon proof of defect.
Customers are responsible for freight charges for all returned items.
In the case of freight damage or product defects. You can feel secure the products you receive from us are ALL brand NEW and have not been used on any other animal. All defective goods are covered by the manufacturer's warrantees.