Assistance may also be available to other customers depending upon how the fund is established. This fund is called the Universal Service Fund and is designed to help ensure affordable phone service for all Oklahomans. Due to recent legislation enacted by Congress which requires local competition, the rules regarding your local telephone service are changing. In the future, you will be able to pick the telephone company you want to handle your calls, including both your long distance calls and your local calls. Different companies will be offering customers a variety of prices and services in order to obtain your business.
Big discounts don t always translate into the lowest rates.
If you have a complaint about your local phone company or your long distance company, contact the company first. If the problem is still not resolved you can contact the Oklahoma Corporation Commission Consumer Services Division and a representative will discuss the problem with you. Most complaints are resolved in an informal manner through discussions involving the customer, the utility, and the CSD staff. However, if these efforts are not satisfactory, a formal complaint can be made in writing and an attorney is not required. After the complaint has been reviewed, a formal hearing may be scheduled at which sworn testimony is given by all parties involved.