Customer support can be one of the most stressful jobs in an organisation.
Whether you re supporting clients or internal users. Calls are easily entered and assigned to support specialists. This enables response times to be improved and prevents lost calls or lost information. Reduce end user support costs A powerful search facility gives support specialists instant access to past problems and how they were solved. The search facility then becomes even more powerful, allowing support specialists to quickly deal with problems encountered before, even if they were dealt with by different personnel.