This infrastructure helps companies save money by reducing administrative, travel and training costs. It also provides the means for capturing their best practices into an organizational knowledge base.
Businesses use networked-based technologies for both internal and external purposes.
Internally, businesses conduct meetings, recruit potential new hires, make presentations to branch offices and train staff using time- critical information needed to perform their jobs. Externally, they use these technologies for customer contact, business development, online sales, and, customer service and support. These practices are testimony to the reality that current technologies are not only transforming the way organizations work but how work gets done. They create a new business reality. Organizations must have a sophisticated telecommunications infrastructure to be competitive in this digital economy.