In this case, the crash occurs occasionally but not with such frequency as to seriously impact Tivoli Storage Manager availability or usability. An example would be that you are trying to restore an entire file system and the processing is taking much longer than expected or planned for. The customer may request that a medium impact APAR be included in a future patch. The request will be evaluated and if deemed necessary, the fix will be included in a future patch. Tivoli Storage Manager does not crash.
Data is available and accessible.
An APAR rated as low-impact will not be considered for inclusion in the next available patch. These fixes will NOT be back-fit to previous versions of the product still being maintained. Typically, level 2 will try to reproduce the customer's problem on the reported release and on any higher releases as part of the problem determination. A Product PTF is cumulative in nature. The reason multiple fixes are bundled within a single PTF is to reduce the time and effort needed to test and validate the fixes.