We charge your credit card on order because you are paying for our custom work and our suppliers will not ship without payment. Caketops may be returned for replacement or refund upon receipt due to breakage, loss. Caketops returns must be made prior to the wedding date. Notify us with a call or email upon receipt of your order. We will provide instructions for return.
All shipping is insured for breakage or loss.
Custom cake tops are non refundable. We will replace a cake top if damaged or lost during shipment. Otherwise cake tops are replaced only if we determine there is a defect in the manufacturing process. Payment commisions the artist time and skill in creating the piece. Faces are caste from molds.