Azlan also has a PCS Gold Uplifted Plus maintenance contract, which provides 7 x 24 support and a 4 hour response time. With PCS integration skills, Azlan has generated real e-revenue on a secure web site. Azlan is now concentrating on setting up its e-commerce operations in its remaining 8 European subsidiaries. The PCS Customer Services Department, headed up by Genene Parrish, works closely with the PCS technical department, to ensure that customers get the support they need, when they need it. We spoke to Genene to get the low down on the PCS Customer Services Department.
Customer services is all about supporting our customers.
In addition to providing maintenance, we also cover training and consultancy, organise customer repairs and software upgrades and provide service agent programmes. These involve providing engineering support on customer site, for a number of days over a specified time period. PCS has been an accredited Sun Service Manager for 10 years. As well as being up to speed technically with Sun, PCS also has technical accreditations with its other partners, including Oracle, Cisco, Veritas and Citrix to name a few, so we can confidently support the entire PCS product range. Maintenance can sometimes be viewed as an additional expense, but time and time again, itproves invaluable.