This group services PrivacyGuard, a service designed to allow our customers to monitor their Credit Report and take control of their personal records. Our Customer Retention Consultants answer incoming telephone calls from customers who have billing questions or who are seeking to cancel their membership. Consultants will assist customers by renewing their awareness of the benefits of the credit card registration service or the Privacy Guard service and attempt to keep the customer from canceling their membership. Consultants will also process cancellations when appropriate. These are not outbound telemarketing positions, however they do require a strong sales aptitude and Consultants are required to maintain minimum performance and customer save levels.
Consultants can also earn bonus pay based on the quantity of customers they retain.
SafeCard also offers a comprehensive benefits package. During the second week of training new Consultants will bid on and receive shift assignments. Both 8 and 10-hour shift options may be offered. Typical shifts include one weekend workday and evening or night work hours. Shifts are assigned based on company seniority.