In Touch Global provides vital technology training and jobs for residents of Roxbury and Dorchester, and plans to expand its offices. The Warren Street site serves as the company-training center. ITG has 24 new fully networked Dell computer terminals and two servers housed in the training center on Warren Street. A second site planned for 320 Blue Hill Avenue will house 30 additional computer workstations. In Touch Global's Call Center to 320 Blue Hill Avenue.
Call centers are a fast growing solution for companies who wish to outsource their customer service.
Boston Edison provided consulting support during the initial stages of ITG's formation, with a team of 7 managers with experience in the call center industry. Alexis Coleman was the leader of the Boston Edison team, and has since left Boston Edison to join ITG full-time as Director. In Touch Global Communication closes the technology gap that exists in the minority communities in Roxbury and Dorchester through education and employment opportunities. These credits are transferable for those who wish to continue to pursue additional education. Students are provided a stipend during this training of half the hourly rate.