Training and support is handled through FileNET s Global Learning Services and Customer Service and Support organizations. Global Learning Services offers education courses for customers through a variety of delivery mechanisms education centers, on-site courses and distance learning programs. Customer service and support offers support through an 800 line on a 7 x 24 basis as well as field technical consultants. The software can run in a number of LAN and WAN environments, as well as over an intranet, Internet or extranet. FileNET has 3,350 implementations that includes their integrated document management and image management services.
Cost varies depending on customization and combination of products and services.
From Microbanker Banking Technology Strategies , Volume 2, Number 7. Copyright 2001 by Microbanker, Inc., P.O. Box 708, Lake George, NY 12845.