An important tool for maximizing BEA's customer satisfaction, AskBEA is the first in the industry to offer online customer self-service that integrates information from newsgroups with other sources. Today, AskBEA is handling over 2,000 questions per day, a number that will continue to grow as more and more companies turn to BEA to future-proof their businesses. They are demanding more 'self-help' capabilities from us so they can find the information they are looking for quickly, at any time of the day or night.
Customers can get answers to their questions quickly, accurately, and painlessly.
About answerFriend answerFriend enables people to use computers and the Internet to obtain the right information on demand, using plain human language rather than computer-speak. The company's unique and patented natural language processing system has the power to dramatically change the way companies manage relationships with their customers and people use digital information resources. By making it possible for any person to access any computerized information without special training or experience, answerFriend is removing the most significant barrier between people and computers. Its goal is nothing less than to enable universal access to computerized information for anyone who can read and write, or speak and listen, in any language. About BEA BEA Systems , Inc. is one of the world's leading e-business infrastructure software companies, with over 8,000 customers around the world including the majority of the Fortune Global 500.