User Perceptions Decentralized users perceive BFAS to be the primary source of payment information. Roles of Central users Central users who currently use BFAS have high levels of competence and comfort. Identify and convey reporting abilities of Acorn Communicate information gathering avenues- inquiry panels, etc. These change needs guided the project team s decision regarding what types of end user readiness activities should be included in the end user readiness approach . Based on the change barriers and considerations that were identified, the project team developed the following end user readiness model.
Communication involves identifying and developing a communication plan.
Tangible outcomes include communications such as meetings and posting updates on the Library web page. Tangible outcomes include workshops and implementation activities. End User support involves developing an end user support strategy and training. In the context of this End User Readiness Approach, a key activity will be to communicate with MIS operations, Accounting personnel and Library Services personnel to ensure that they understand their roles. The objective of end-user communication during the final phase of the project is to provide open channels of communication to those employees who are directly affected by the project, as well as to other interested parties.