Upon usage of 9 hours the client will be automatically billed another block of time. There is no charge for travel time or mileage. Parts used are at an additional cost. There is no guarantee on same day service. Technicians will make every effort to handle calls on a next day service.
Clients are responsible for spare equipment.
As the demand for service increases your choices are either to hire additional staff or bring in a support group. A good support group is the most cost effective choice.