You love your business and want to keep it. The status of your business will be determine by the auditor. Your group will receive one grade. Your customers have gone to your competition. You don't have the products that they want.
Customers leave frustrated.
You have the animals but lack many of the items needed for the pet's survival. Customers like their new pets but sometimes have to settle for less than they really want. OR Unnecessary items clutter your store. Your store has everything that your customer needs. They send their friends.