Small businesses have 90 days to try them out. Now businesses can record and play a customized message when they are unavailable to answer 800 calls. The message can remind callers of business hours, give further instructions or tell them to call another 800 number. A friendly, prerecorded announcement works efficiently around the clock to direct incoming calls to the proper individual, department or location in the company, based on the caller's choice. The feature can handle more than 50,000 calls per hour and the announcement is available in more than 100 languages.
Callers also have the option to speak directly to an agent at any point in the recording.
This feature saves agents time by not having to transfer calls. 800 caller greeting Companies can have a special customized announcement played to all callers before or during call processing. After callers have heard the message, the call can be routed to the proper location. Special caller handling Companies can screen and route 800 calls based on account codes, PINs, ID codes or other numbers entered by the caller. For example, once a VIP customer enters a PIN code, the call can be directed to a top agent.