He ended with a clarion call. We have a new act, but we need a change of culture. If there is no culture change then the act cannot achieve anything. Ken Rokison made the point that it was difficult for arbitrators to drive a wedge between lawyers and their clients. And he highlighted the real problem.
Busy arbitrators have no time to be proactive.
They can only react. That is the real problem, plus the fact that less busy arbitrators lack confidence. All of which led to Rob Walker, of Lawrence Graham, asking Patrick O'Donovan if he would lead the required cultural change. Good question, but not the answer people wanted to hear. That's alright then.