IS is the driver for achieving corporate needs, external customer needs, and internal customer needs. Consequently, IS is also credited with most of the problems encountered in the business arena. QAI is not convinced that IS is doing such a bad job. The real problem is a misunderstanding of need, commitment, or effective usage of quantitative data. This book teaches how to determine the need and components for service-level agreements and then provides a process for developing and using them.
Appendices provide a glossary of terms and samples.
All the proven testing tools and techniques you'll need to ensure that your applications work exactly as they're supposed to. It's essential that you know the proper techniques for testing software, otherwise you could face lost productivity, lost revenue, and customer dissatisfaction. Leading software Testing expert William Perry takes you through a comprehensive eleven-step testing process that contains all of the components you'll need to evaluate your software. This testing process includes numerous workpapers and checklists designed to lead you through all aspects of software testing and can be customized to meet the needs of your organization or for a specific test assignment. From establishing a test strategy to selecting and using testing tools, you'll also find helpful guidelines on how to build an effective testing environment.