Advisors have college degrees, often with backgrounds in customer service.
French and Spanish speaking Advisors are available. 4-6 week training program includes map reading, product information, software, operations, call management, customer service and problem resolution. If a vehicle s air bag deploys, an emergency signal automatically is sent to the OnStar Center. An advisor will attempt to communicate with the vehicle s occupants. If there is no response, or if the car s occupants report an emergency, the advisor will determine the exact location of the vehicle using GPS and will contact the appropriate nearest emergency services provider.