A letter from the customer arrived a few days later, along with a Xerox copy of the floppy. The software inside the computer can be equally befuddling. A Dell customer called to say he couldn't get his computer to fax anything. A Dell customer called to complain that his keyboard no longer worked. He had cleaned it, he said, by filling up his tub with soap and water and soaking the keyboard for a day, and then removing all the keys and washing them individually.
Computers make some people paranoid.