Carefully read the report before signing. Do not sign the report if you believe it to be incorrect. Upon receipt of the inspection report, send a copy of the report to Purchasing. If the carrier accepts the full amount of the claim, they are entitled to salvage the damaged product. If the product is not available, the claim settlement will be denied.
Carriers usually deny or reimburse only a portion of a concealed damage claim amount.
If you receive the invoice with your order, forward it on to Accounts Payable indicating if it is okay to process for payment.