It would seem, from the multitude of posts in ott.online, that the company has had trouble satisfying many of its Ottawa-based customers. OCT Online has made some Internet access packages available with prices that were, in the words of one of their subscribers, 'just too good to pass up'. After three days of trying to access OCT Online's Web site, we were finally able to get in. The problem, as another user pointed out, is that there is a no-refund policy on these yearly accounts. It would seem that many subscribers are having extreme difficulty just connecting with the service.
Busy signals are one of the main problems reported by users.
Users claim to have kept their modems on redial for hours on end, with little luck at getting in. During peak hours, this problem was even more substantial. If you do get on those few times, you may not go far because you can be cut off inexplicably any time. If you are allowed to stay for a while, surfing is usually somewhere between extremely slow and stalled. If all fails and you call tech support, and get through, you may be still on your own.