The process is less formal than an inquiry and involves fewer people. Therefore it tends to result in faster resolution than the investigation and inquiry process. If the Association determines that the public interest is not being served through the consensual process, it can initiate the investigation and inquiry process at any time. The consensual complaint resolution process addresses problems in a frank and open manner, with the intent of finding appropriate and suitable solutions that consider the interests of all concerned. All negotiations are confidential.
Agreements are confidential unless otherwise specified.
The public is notified, however, when restrictions are placed on the nurse's practice or when the nurse is prohibited from practicing. Nurses with agreements in which certain conditions must be met are monitored until those conditions are satisfied. The process begins with an investigation into the nurse's conduct. Relevant information is collected from sources, such as witnesses, health care records and other documents. A summary of the concerns is prepared and the nurse is asked to respond.