Return Policy for Products bought from Pacific Heritage Trading Co . RMA numbers can only be obtained via email , and must be obtained within 7 days of receipt of the product. The product must be received within 10 days of the RMA's issuance. RMA numbers cannot be extended or reissued.
Customer is responsible for shipping and proof of delivery on all returns.
Please retain all tracking information from the shipper until you have been credited. Pacific Heritage Trading Co. highly recommends using a reputable carrier capable of providing proof of delivery. Pacific Heritage Trading Co. also requires that all returns be properly packed and fully insured. All returns must be in original condition, including packaging, documentation, Any missing items will be subject to a replacement charge. Excessive, incomplete or costly return patterns may result in termination of buying privileges .