Arbitrators are like judges in that they listen to each side and then issue a decision. The Lemon Law Administration has prepared a video which explains the arbitration process in detail. Contact the Lemon Law Administration for locations and viewing appointments. After acceptance for arbitration, you will receive complete information from the Arbitration Board on arbitration procedures and how to prepare for an arbitration hearing. Hearings usually will be attended by you and any witnesses, the manufacturers' representatives, any manufacturer witnesses, and the arbitrator.
All hearings are open to the public.
In most instances, an impartial automotive expert technician will be assigned to assist the arbitrator. The expert's function is not to provide testimony for either side in the dispute. You should provide technical testimony from a qualified independent mechanic to add substantial support to your claim. Your claim may be based on one or more defects and cover multiple categories. Plan your presentation to show how your vehicle meets all the requirements and definitions of a category as described in the law.