We continued in the year 2000 with our effort to provide the bank with the right technology in order to deliver excellent services. GCB has thus networked at least one branch in all the regional capitals in the country as stated in the 1999 report. A number of business processes have also been automated. These include credit appraisal and reporting, reconciliation of cheque clearing and the global transfer of foreign exchange. The bank aims to optimise the use of technology to ensure timely delivey of services.
Customers continue to receive improved and faster service delivery.
We have put in place appropriate structures including the establishment of a full-fledged Marketing Division to monitor customer service delivery for effectiveness and efficiency. Work will soon be completed on the ATM for the University of Ghana, Legon. This is to ensure proper maintainance of these assets and also provide customers with the congenial atmosphere for the conduct of banking business. We also continued with our efforts at keeping the right size of branches and at the right location. In this connection five branches have so far been closed.