This can result in a reduction in both throughput and capacity. Published reliability claims can also influence the selection of one vendor's product over another. This paper takes a closer look at reliability in order to heighten the reader's awareness of its usage, qualify its significance, and help avoid common misinterpretations.
Different components get differing levels of attention, depending on what is going on at the time.
For example, you don't pay attention to your nose until it itches or starts running. You don't worry about your eyes until things become blurry. Similarly, you don't worry about your data storage components until something starts going wrong. They respond quickly to end-user problems because customer satisfaction reflects directly on their company's success. They react rapidly to products that generate too many problem calls and eat into the already-slim profit margin.