Parity of service to the local telco must become the mission of cable companies wanting to compete on the new playing field. Yes, it will require considerable upfront investment. But those who spend the time and money will reap the profits down the road. Start with system objectives at the top of the pyramid and drive metrics down to individuals' contributions. Everything that technicians and installers do in the field is monitored.
Accountability needs to be driven from top to bottom in a cable operation.
Turn data into a strategic advantage to manage the business. To do that, transform current call tracking, order dispatching, or other work tracking system data into actionable information. Billing reports and records are used as warranted to round out the picture. Among other advantages, daily data gathering and correlation enables review of problem areas right away. This optimizes the ability to replicate the problem event and repair the problem quickly.