View Table of Contents Library overdues can become a costly problem - especially if the amount of money lost in staff time spent tracking them, and the value of those items that are never returned, are considered. Based on findings from a survey of public library systems across the country, Managing Overdues is a comprehensive guide to the subject, full of helpful tips, techniques, and examples of successful strategies currently used by librarians. Topics covered include getting notices out quickly, automating the general overdues procedure, automated calling systems, collection agencies, legal procedures, and special state programs like Virginia's set-off debt program.
Appendixes provide sample forms, notices, letters, and procedures.
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