All quotes for freight truck will include residential delivery which includes dropping the product off in the front of the home. Contact us and we will immediately send a replacement out. File a claim with the company that delivered the product. Then contact us and we will send either a replacement or replacement parts for you. Whichever will be easiest and most convenient for you.
All furniture is shipped in natural, unfinished condition and is partially assembled.
Assembly is easy and requires only common household tools. Generally speaking, pieces that have been partially disassembled for shipping can be reassembled without difficulty using ordinary household tools. In most cases, this should take less than an hour. All necessary hardware and assembly instructions are included with each shipment. We do not have beds available to fit a California king mattress at this time.