Due to the open source nature of this software, we are unable to provide refunds under any circumstances, including failure to install the program.
All sales are final.
Therefore, please exercise due diligence by making certain that you want this software before purchasing it and that your server meets the requirements for the software to run. If you have any doubts about your server's ability to run the program, you are encouraged to download our Free Edition and attempt to install it on your server before purchasing one of the commercial versions. If you are unable to install the software, we do offer professional installation services at the rates posted in our online shopping cart. If you purchase the professional installation option, however, you are responsible for ensuring that your server satisfies the requirements for the program to run. There will be no refunds of the purchase price of the program or the professional installation fee if we are unable to install the software due to the inability of the server to run the program or the failure of the customer to give us all of the information needed for us to access the server and install the program.