We have a number of support options available.
All users do have access to the mailing lists and the bug database.
All users may, and should, submit bugs using bk sendbug. Leased seats If your company has leased BitKeeper then support is automatically included for all leased seats. If your company has purchased a specific version of BitKeeper, they are supported for the first year only unless they also purchase an ongoing support contract. Free seats We frequently get asked about our support policy for non-paying users. Our policy is that we do not distinguish between paying and non-paying users if the problem is a generic bug.