If you can give me access to all the same songs as Napster, but make it easier, faster or somehow better, then I'll gladly use the official outlet. And if the service is good enough, I'll be willing to pay, although not the current outrageous prices. Accordingly, without a model of how trust operates in this context, it is difficult to gain valid and reliable methodological knowledge about the way trustworthiness can be designed into e-commerce interfaces. This is cool , but since it is written with Java it might crash your browser. The clarity was amazing.
Customer satisfaction is everything.
Launching a bad site with poor usability is a guaranteed way to waste money since it will have to be redesigned more or less immediately. Customer experience is founded on empathy with, and understanding of, the customer . Information architecture, on the other hand, is based on an understanding of information . However, these two ideas are not opposites. Quite the contrary actually.