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Addiction is a dreadful thing.
It can turn a loving parent into a fiend, frightening the children and robbing their piggy banks to get a fix. It can drive a capable, confident business exec to crimes like embezzlement. And it's making Microsoft Corp. lash out at its own customers. The software giant hasn't changed from faithful comrade to Cujo just yet, but the symptoms are clear. Its addiction is to fat, automatic, smoothly flowing streams of revenue.