The Shuttles have been so popular that drivers have had to turn passengers away. Most passengers are local shoppers, although there are large numbers of international tourists on board who use the Shuttle to get to know Christchurch. Most people travel on the Shuttle because it is convenient and free. Others use it because it is electric and environmentally friendly. Some like the fun image of the shuttle, its colour and design.
All passengers rate the smooth ride, the spaciousness and the quietness of the vehicle very highly.
The Shuttle has lifted the whole image of public transport. Customers ride in pride and don't have to pay for the privilege. Some are making their first trip on public transport for a long time. Some enjoy the ride so much they would be prepared to pay for the ride. Shoppers are being attracted back into the city centre.