Many companies have found that the best solution is to outsource to a customer care specialist such as Servistream. According to PricewaterhouseCoopers, businesses that outsource can grow more quickly and profitably than those that perform all functions in-house. They also report most businesses that outsource say they are saving money and are highly satisfied with their outsourced service providers. By outsourcing customer care, you can have a fully integrated, top-quality customer service team serving your customers in a minimal amount of time, without the responsibility for recruiting, hiring, training and retaining a whole department on your own. You save on technology purchases and maintenance as well as the costs of the facilities to house your system, and you can be assured that you will always have access to the latest technology without having to invest in new systems.
Customer service is the core competency of outsourced customer care providers.
At Servistream, for example, customer care is our sole mission. But companies have seasonal or cyclical peaks and valleys, and don't always need a full staff at all times. Outsourcing solves that staffing dilemma and allows you to have the right number of customer reps at the right time. A customer care specialist can offer more than direct customer care. Servistream, for example, provides its customers with near real-time management reports tracking customers purchasing and inquiry trends.