The parties, with the mediator's assistance, can then begin to discuss various options to resolve each issue raised. Participation in mediation is voluntary, and mediators do not force any of the disputing parties to reach agreement or to accept particular settlement terms. Mediators help the disputing parties develop and agree upon a realistic, workable solution to their problem, based on the needs and interests of both parties. If and when people come into mediation and work out an agreement that is acceptable to both parties, the agreement is written down in clear, specific language. Each party signs the agreement, and the result is an enforceable contract.
Disabilities vary with each individual.
It is these differences that make every ADA complaint unique. What may be an appropriate resolution of a complaint in one case may not be appropriate in another. Mediation can enable the parties to create an individualized solution that works for both parties. When a dispute arises over how to meet the ADA requirements, the law recommends mediation as an alternative to court proceedings. If mediation does not prove to be satisfactory, a person can still file a formal complaint with the proper agency or seek other legal remedies.