Aeronautical engineering services provider Lufthansa Technik has selected MatrixOne s eMatrix internet business collaboration software to manage the engineering and data processes for its VIP aircraft operation. MatrixOne has also extended its alliance with KPMG, to offer a joint solution comprised of eMatrix software and KPMG s R2I implementation methodology. Public sector consultancy the Barony Group has launched a web portal focusing on the latest developments in egovernment. Thomas Cook has implemented the Aspect Customer Relationship Portal to enhance its customer service. The portal will ensure that any customer s enquiries are always routed to the same consultant, who will also have access to that customer s past history.
Customers can also now browse and buy holidays online.
MCB University Press and SilverPlatter have joined forces to provide access to 130 business and library science journals via SilverLinker, SilverPlatter s bibliographic reference linking solution. In last month s case study Body of Knowledge it was stated that the value of the value of the Unilever businesses acquired by ICI was 5m. The correct figure is 6bn.