Concierges also answer emails from customers and are available for online chats. Synchrony Communications' eCRM product manages all of these customer interactions. The back end was designed to be platform independent, able to work with a variety of PBXs and different environments. A thin-client front end, also written in Java, allows the concierges and customers to use any browser that supports Java. Synchrony's eCRM architecture is shown in Figure 2.
Concierges run the application remotely over a high-speed connection.
A 64K-bit connection is all that is required for concierges, so anyone with ISDN, DSL, or cable modem access and a phone line can easily work from home. All rights reserved. Terms of Use . Privacy Policy .