Qwest Communications International is now implementing its One Call Solution customer care restructuring for its residential customers. The initiative represents a major transformation of Qwest s customer care operations, including channeling customer calls to service or sales consultants, depending on their needs. The reorganization is already resulting in a reduction in customer complaints. In addition to changes in call handling, specialization and compensation, Qwest s One Call Solution strategy places special emphasis on training. Customer care consultants have participated in up to 25 days of training since last August.
Consultants strive to resolve the issue in a single phone call.
Qwest s customer care center in Helena employs 182 customer care consultants who are specially trained to handle service issues and customer questions. Realtors was named the 2000 Number One Office in closed gross commission income in the state of Montana out of the 14 Coldwell Banker offices in the state. George Pelton, regional director of Coldwell Banker, Western Region, presented the award to Rick and Drew Ahmann at the company s international business conference in Florida. Nearly 7,000 Coldwell Banker sales associates, brokers, managers and employees attended the event. Coldwell Banker Ahmann Brothers exemplifies the standards of excellence for which Coldwell Banker offices are known, Pelton said.