All our hairpieces are warranted to be free from defects in material and workmanship at the time of delivery.
Any defective piece needs to be returned immediately before it is combed or cut in any way.
Free repair or replacement will be done as soon as possible. Stock pieces that were sold from our inventory can be returned uncombed, and uncut, for an exchange of color . The only cost will be the normal shipping and handling cost for the replacement piece. If you have bad luck with it, we want to help you. Even if you just don't like what you ordered, we'll exchange it.