Theory, Practice and Design, ed. John M. Bowers and Steve D. Benford. In such cases computer based coordination support systems are often engaged as a means of reducing the degree of complexity involved in coordinating the complex cooperative work. All these studies show that the coordination of cooperative work can sometimes be achieved effectively and effortlessly simply by means of our everyday modes of interaction. Our own observations confirm that they are extremely flexible, taking advantage of both visual and tactile memory.
Controllers often take strips in their hands as a reminder to do something.
An important group focuses on controller error and seek to change the existing work practices to increase safety. Sociologists , a different group of social scientists, are more interested in the social and historical context of the work. Studies in Computer Supported Cooperative Work. Theory, Practice and Design, North-Holland, Amsterdam. In an ideal world one would have the time and resources to undertake work to determine these relative effects, but this is a luxury available to few issues and projects.