San Francisco, Berrett-Koehler, 1994. A Practical Guide to Producing Change in the Workplace . J48o Nadler, David and others. San Francisco, Jossey-Bass, 1992. Includes chapters on implementing total quality management, empowerment, teaching organizations to learn, collaborative strategic planning, etc.
Book call no.
Osborne, David and Gaebler, Ted. Reading, MA, Addison-Wesley, 1992. 353.078 O81r Petrozzo, Daniel P. and Stepper, John C. Successful Reengineering . New York, Van Nostrand Reinhold, 1994. New York, Doubleday, 1990.