Companies can more easily distribute their operations as their businesses dictate. Workers in far flung offices of the same corporation can communicate as easily as if they're local. Workflow computing can also be externally focused. Companies' desire to communicate with its customers and suppliers will drive workflow computing. Companies will be able to establish tighter links to their suppliers.
Customers can more easily communicate with their suppliers.
Intelligent routing determines who is the next person in the process that must receive the work. This forwarding process can be accomplished in any number of ways, from elaborate process models to complex scripts to ad hoc arrangements. Workflow computing software must provide facilities to track the flow of work throughout the system and to accommodate existing applications. The flow of work must be tracked and reported, so audit trails can be produced and managers can follow a work's progress. Also, you need to know who is accessing what information.