That's what you need in a small, personal business like this. You don't get that at the mall anymore. And Retta's selection of clothing is not things you see other places. Mrs. Marsh thinks that business owners succeed when they listen to their customers. And to do that, the owner needs to be on the premises, she said.
Business is a living organism.
It's always changing. People will tell you what they want, if you will listen to them. I'm here pretty much every day. When I'm home or out of town on a buying trip, I keep in touch by phone. I have a degree in social work, which helps enormously in a small business.