This is a customised support plan tailored to the needs of the customer and is designed to provide unlimited professional Priority One support. The Gold Support Plan covers all categories of problem and all versions of all products registered to the customer. See the Support Plans order form for price details. If you need more than our support services provide, we also offer specialised consulting services to cover the following situations. Addition of custom features to a specified release.
Custom builds and releases, including re-releasing superseded versions of software.
Back to Contents Get the Most from Your Support Dollar Subscribing to a Priority Support Plan ensures that you receive priority support when you need it. But there are also some things you can do to make sure your call can be dealt with quickly and efficiently once it has been received by our team. Fax us the problem - it is easier to study a written problem than a spoken one. Send us enough information so that we can reproduce the problem. Describe the problem as simply as possible.