Like a lot of managers, our clients had previously relied on their intuition and often accepted job applicants who were partially unsuited to the expected role. Unsuitable staff can be a real problem. Quite often they're not bad enough to give you clear justification for termination, but their lacklustre performance can be a constant source of irritation, and worse still, they can drag down the morale and standards of the rest of your team. I'm still disturbed at how often I encounter staff in various hospitality businesses who are not only unsuitable, but totally wrong for their jobs. They're usually the result of what I call 'body snatching'.
Body snatchers are managers who are too lazy to spend time recruiting properly.
The more experienced I become, the more I respect proper recruitment. Small differences in peoples' make-up can have a profound influence on work performance, stability and job satisfaction.