Recognizing the fact that everybody is a sales person in one way or another. There are certain keys to selling that each employee must be familiar with. Too many people do not consider themselves in sales but they are selling every day of their lives. Customer service people, cashiers, stock clerks counter personnel are constantly in contact with customers all day every day. There are basic skills to be learned that can help every employee become more successful in selling their ideas.
Any person feels friendlier when someone uses their name.
There are some simple ideas that can be used to help you remember peoples names better. I can't remember names. In this part of the program you are taught how to become a name remembering expert. The customer will want to come back to you because you use their name. Other employees will appreciate you more because you took the time to remember their name.