Herefordshire DIAL provides one focal point of contact for the multitude of questions which can confront a person with a disability. Voluntary and statutory agencies. Students and researchers. By telephone, fax, writing, e-mail, personal visit or Internet. Queries are dealt with directly wherever possible and backed up by documentary information as appropriate.
Confidentiality is respected in all cases.
Names are not taken unless there is a need to research the answer and re-contact the enquirer. All the main publications in the field, e.g., books, magazines, papers, government publications, are examined and relevant information noted, filed and regularly updated. Herefordshire DIAL keeps a library of books relating to disability. The kind of questions which commonly arise usually fall into the following categories. Some questions may fall outside the competence of Herefordshire DIAL to answer fully, e.g., questions requiring medical knowledge.