Ants have been around about 100 million years and in their terms we are beginners when it comes to process management. A major technology company recently publicly announced that one of its key divisions suffered millions in lost revenue and presumably market share because their single chipmaker had a factory fire. Leaf Cutters come in different sizes and shapes to suit their role. Another ant variety, 'Rattue', can teach us about partnering with our suppliers and customers. They team up with a caterpillar that supplies them with food in return for their protection from predatory spiders.
Dangerous intruders cause the caterpillar to tap when they approach.
The most successful finance salesman I ever knew was an ex-roadworks construction contractor. His customers dealt with him because he understood their industry, the machinery they needed and the financial aspects of their business. As an example, I have been trying to change my web host for three months due to the poor communication practices of my 'supplier'. One of their staff even said, 'for that price you don't get any service or advice just a space on our server'. Many Internet companies forget that people deal with people and that they need to personally communicate with individuals.