This means taking ownership of your customers requests, problem, etc., and ensuring that their needs are met to their satisfaction. Customers expect superior communication. They may not be the best communicators, but they expect communication excellence from you. So, if you tell them that you will call them back at a certain time, make sure that you do. Your responsiveness will create a bond of trust, and a communication comfort level.
Customers expect consulting.
This will demonstrate your ability and knowledge as well as your intent to spend the necessary time with them to meet their specific needs. Customers expect a seamless relationship. The best businesses are those that believe in going the extra mile for their customers. They know that they have to reinforce why it's in the customers best interest to continue doing business with them. Building a relationship with your customers built on mutual trust and respect takes time and effort, but remember retention is the best method of building profit.