Last week, I took at look at Kmart Corp., a company whose shares have been battered for weeks. Newly installed Chairman and CEO Charles Conaway knows he has his work cut out for him. Whether his efforts pay off is certainly in doubt at this time. What isn't in doubt, however, is the amount of negative feedback I received about the stores from friends, relatives and readers.
Customer service is terrible.
The employees act like they wish the customers would go away and quit bothering them. Their merchandise is cheap and crummy. The stores are dirty and messy. We recently returned from an extended trip across the country and found this to be true in the Kmarts we visited. We only went to Kmart when there was no alternative.