Please report all outages by calling the customer service telephone number listed on your billing statement. Before you call, please check to see if the electricity is on, the television is plugged in and that your TV is on the correct channel if you have a converter or VCR hooked up. If any equipment you rent from Daniel Island Media Company is lost, stolen or destroyed you are responsible for replacement costs. If insurance coverage is not an option, Daniel Island Media Company will bill you for the equipment and work out payment arrangements. Daniel Island Media Company is required to set aside one or more channels for use by the public, educational institutions, municipal government or for lease on a non-discriminatory basis.
Channel capacity is the maximum number of channels that a cable system can carry simultaneously.
I think my neighbor is stealing cable. Please contact Daniel Island Media Company if you feel someone is receiving services without paying for them. It is illegal to fraudulently obtain cable service by attaching a wire or device to the converter or any other company wires or equipment. While in some cases we offer amnesty if the offender agrees to become a paying customer, we do find it necessary to prosecute to the fullest extent of the law. Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone and data signals.