The courts are likely to decide someone is your agent if that person performs a duty or function on your behalf and is subject to the direction and control of you or your staff. That direction and control applies to the method, manner, means, location and timing of the duty or function. Any person or organization with legal capacity to contract could be your agent. Volunteers can be your agents. Claim means a formal assertion that you or your staff harmed someone by committing a tort.
All claims cost money to investigate and resolve even if they are false or unfounded.
Claimant or counsel makes written notice of their assertions to us as required by ORS 30.275. You, we or the Department of Justice is served with a legal action which includes an assertion of a tort by you or your staff. We learn of an event which, from its facts, we conclude that a particular person intends to bring a legal action for tort. You must promptly notify us of any claim, even if you believe that it is unfounded or that you could resolve it. We may agree to your plan of resolution, if it is consistent with applicable law and rules .