Travel Web sites come in all shapes and sizes. Often, however, the most unbelievable steals are right under your nose, at your favorite travel Web site. The direct approach can often be the best approach. If you can't find the rate you're looking for at a particular property or airline, contact it directly via e-mail or phone. Many hotels have direct e-mail addresses where you can inquire about rates.
Computers can go down.
Sometimes you can find a better deal by calling. Duane Vinson, analyst at Smith Travel Research in Hendersonville, Tenn., recommends the e-mail approach. It depends on the chain or company, but sometimes you will find inventory or rates available by e-mail that aren't in the reservations system. Often, if you contact the property directly, there may be discounted rates that you can get. But it's hit or miss.