Our highly skilled scientific staff is always available to work closely with clients to develop specialized testing protocols that meet specific needs as well as regulatory requirements. Turnaround time is defined as the time from log in of your test article at the testing facility to the time your final report is issued. As a general rule, laboratory testing is completed and test results are available one week prior to issuance of the final report. Stat Requests Arrangements can be made through your Account Manager for stat testing when needed. Test Results Reporting Test reports include detailed sample description, summary or listing of test protocol, calculation methods when applicable, and conclusion when applicable.
Care is taken to employ specific wording as requested by the client.
Unexpected test results are reported promptly to the client by telephone. Test results may be faxed free of charge to be followed by a shipment of original test reports. In the interest of accuracy and to avoid miscommunication, we advise clients to rely on written reports for routine testing rather than requesting results by phone. Billing Clients should contact their Account Manager for all pricing information. Credit applications may be required of new clients.