The fee structure is laid out in a legal document. If the group doesn t pay, it doesn't get water. If the irrigation agency fails to deliver water as promised, the fee can be withheld. For the government the fee is a way to cover some costs. To help ensure that this voice is heard, a portion of the fee is used as an incentive payment for the government agency employees.
Citizens have a wide range of voice mechanisms, most entailing direct participation by the users.
But less conventional devices, such as the Indonesian service fee, can act as or amplify the people s voice. The devices must be appropriate to the situation. Elsewhere, plans to provide a voice to a user group must recognize that the group will need time to learn how to use it effectively. Users paying a service fee are likely to be more vigilant and demanding. Decentralization helps improve services.