Using a caller's telephone or account number, the Clarify FrontOffice AgentTrigger software automatically searches the Clarify system and displays the customer's historical information on the agent's screen.
Customers can modify the application to their specific needs.
For example, the software can be modified to locate different forms based on the type of call and how users configure FrontOffice. The FrontOffice AgentTrigger software is a new option with Nortel Networks' Symposium Agent, a component of the Symposium call center portfolio. Symposium Agent provides advanced tools for automatically locating and displaying information, such as that contained in the FrontOffice suite, about each customer interaction. Its innovative call rule and triggers enable rapid customization and integrates with most Windows-based applications. ClearSupport serves as an organization's front door to customers, providing a single point of contact for sales and service.