All our processes are here to deliver real value to the customer. That means low cost, high quality and speed drive all processes. If you came here you would see this passion in the employees' attitudes, in our work processes, in the metrics we use. We measure results that are relevant to the customer. You would see it in our cross functional teams, in the empowerment and in the extensive training everyone goes through.
Customer driven, continuous improvement is a way of life.
To change the culture, to establish a new culture you have to create a burning platform and convince employees that there is a reason to leap - to do things differently. It requires training as a center piece. We provide the same training about our core values for employees and suppliers. We teach them that we are value based and customer driven. Our number one value is customer satisfaction.