It was not just making lots of information available. This is information management and not knowledge management. People's information-seeking behaviour was closely examined in a number of reports of research findings. A general consensus appeared to be that people's greatest information-seeking needs were those of being able to find things as easily as possible within a single source that offered access to apparently infinite knowledge, but that this should be an individually customised source. Some papers illustrated the fact that there are many different concepts of users and their needs.
Different people have different needs and all needs are valid.
During questioning, however, the importance of libraries always meeting all of these needs was debated. It was suggested that some academic libraries might be catering to individual needs too well in the sense that students often expected to find all their information neatly packaged and easily available. Consequently, if the library provided this service, students then found it very difficult to search for themselves and, therefore, trace information for themselves later in life. But the findings also suggested that, in practice, there were few differences in the actual search abilities of many users. This proved to be true when a range of comparisons were made.