Managing the Customer Relationship CSC's team of software designers helped develop an extensive system at a cost of over ten million dollars. If the customer does not purchase a vehicle during the visit, a follow-up call is made to them within the next 24 hours. Professional phone agents can alert dealerships to important market information - maybe a lower price at the dealership across town. If a purchase is made, thank you calls are made. The agent also may collect information to help streamline the sales process in the future.
Dealers report that the third party nature of the calls encourages honest and objective feedback.
In addition to calls for routine maintenance, the dealership can alert its customers to special offers and sales. Daily work plans can be generated for the dealership's sales team. On-line tech support is also available. Dealerships report higher customer satisfaction, increased sales, and higher ratings on their important factory Customer Satisfaction Indices. Count on CSC .