Customers receive automatic updates for minor patches and upgrades and have access to major releases upgrades, and patches. Anytime for Incremental Support . Silver Maintenance Plan -In addition to all of the benefits of standard maintenance, customers are assigned a designated support expert who is familiar with the sites' configuration and needs. Customers also receive callbacks at Silver service level objectives. Anytime for Incremental Support .
Customers also receive callbacks at Gold service level objectives.
Anytime for Incremental Support . Platinum Maintenance Plan - Our premier support package extends unlimited customer support Anytime . In addition to all of the benefits of Gold maintenance, customers are assigned a Teradactyl senior engineer and a Platinum support manager who is familiar with the sites' configuration and needs. Customers receive callbacks at Platinum service level objectives. In addition, customers receive monthly conference calls and an annual site visit.