Simplify the navigation of the course. At the beginning of the course, when navigation seems complex and the students get lost, a concept map of the course should be provided. Additionally, students should develop their own concept maps of the course. A training session at the beginning of the semester should be long enough to allow hands-on practice with each tool. The students must have a chance to play with the tools instead of using them immediately for content purposes.
Current students can act as mentors to the new students during the training session.
Server software must not be moved from one location to another, nor should software be upgraded after the course begins. Students must have equal access to software, which must be made available to the students regardless of location. The software must be located on a server outside of the firewall. Diamonds are options, concepts, or add-ons with special characteristics or functions that enhance the use of the tool. One tool may be adequate but another tool may offer diamonds.