There are male and female counsellors available, so if you have a preference, please make that clear. The co-ordinator is based at Gateway House where counselling normally takes place, although alternatives may be available to meet particular circumstances. Counselling supervision is a professional requirement of all counsellors. This is provided either in-house or outside of the school by an experienced counselling supervisor with no other connection with the School. Clients are not identifiable to the supervisor.
Counsellors keep notes and records.
Individual client records are identified only by a code and would not normally be seen by anyone other than the counsellor. They have no connection with personal records in the School and electronic records are not kept. Both lines have an answering service. Messages are normally taken from the answering service twice a day. You should be contacted within 24 hours.