Our technical support staff have had technical training across our product lines and most achieving high-end expertise on the more sophisticated products. We have established various programs to limit customer down time as much as possible. These programs can include on site warranty repair to extended service contracts to full software support. ProLan offers various types of service and support entities which are generally moulded to the customer's specific requirements. Contracts are available for onsite service and support for both hardware and networking problems.
All contracts offer a guaranteed four hour response time.
Most products can be repaired on the spot, and if depot work is required a an estimate for the time of repair is always given. Phone support is included with our contracts which allow for quick troubleshooting over the phone. Training for various systems operations are available, either at our facility or directly at the customer site. By having the ability to provide a complete solution, coupled with exemplary service and support the customer is given the opportunity to deal with one company from the beginning of a project to the end. This reduces the possibility of finger pointing if something doesn't work as it is supposed to.