Treat Others Respectfully. Give support staff members credit for their knowledge and expertise. Praise good work. Directly Before Going to Their Supervisors. Conflict or performance issues should be handled early and directly.
Direct communication can help to promote a good relationship between attorneys and staff.
Document any problems and if they remain unresolved, contact the staff member's supervisor. Learn and Follow Administrative Procedures. Following administrative procedures is a matter of courtesy and promotes efficiency. Many attorneys enter law practice having no experience with delegating work to other people. Producing a legal product requires the efforts of many in addition to the lawyers, including secretaries, word processors, paralegals, mailroom staff, and many other non-attorney personnel.