Carl Rogers is usually the person credited with formulating the three most important things that you need to pay attention to in the interview. The norm of fairness suggests that rewards should be given to those who have earned them. Even if empathic workers do not always understand, they are always sincerely striving to understand, to reach out and receive the client's communication. Empathic responses from the interviewer give interviewees the feeling that the interviewer understands them and their situation. Empathy is vicariously experiencing another person's world while retaining the orientation of an objective observer.
Authenticity requires that the interviewer be real and human.
Where sharing feelings is helpful to achieving the objectives, genuine interviewers share openly without resistance, defensiveness, or self-protective apology. They do not deny their feelings. The authors go on and list other important things that help make the interview effective, however, you could make the following items part of the above three if you cared to reclassify them as such. 4. This implies a recognition of, and confidence in, the client's capacity for constructive self-determination. What the authors fail to list is, in my opinion, one of the most important elements of effective interviewing.