Consumer says, I have had this computer for 3 days now and haven't been able to use it now you are telling me I have to wait another two weeks, tech says, right. Two weeks later no CD, three weeks later no CD, finally consumer calls again, waited on hold for another hour. Finally, tech comes to the line. Tech says well we are backed up and it will get out to you as soon as possible. Another call to the tech another hour waiting finally a tech comes to the line.
Consumer has to explain the whole ordeal again.
Tech says consumer needs to take computer to one of Packard Bells authorized techs. First mistake is buying the computer far from home. Home would have had to have been moved for me to get any closer to a city that sold computers. Consumer takes computer to tech, tech at the repair said they should know something within 10 days. Consumer is waiting, two weeks later still no call.