Homes are cleaned when keys are received, ensuring the home is satisfactory for 'on-site letting'. The offer takes place on site, giving new tenants the opportunity to identify repairs, improvements made by the previous occupant they wish to keep and to discuss decoration responsibility. Once agreement is reached on what will be done and when, the tenancy agreement is signed. Defects considered a risk to health and safety are repaired immediately as emergencies. Repairs are completed, work inspected and the tenant contacted to ensure satisfaction, rent, benefit and tenancy conditions are sorted out.
Customers invite approved list builders to price the work.
They choose the builder based on price, ability to undertake work at their convenience, or satisfied customers' recommendations. Carried out with customers in residence. There is joint responsibility ensuring satisfactory completion. Rent increases are linked to capital value of work chosen by the tenant. Customers can choose all or nothing.