The person serving the role of administrator or specialist is a facilitator of all your technology users. Therefore, this person must be competent with technology. This competency should be somehow tested. Technology perpetually changes. This person must be able to ride with those changes and maintain competency, crucial in maintaining technological advantages.
Computers still scare most people.
People who support computers in an office can create anxiety by reinforcing technology-based insecurities among employees. One of the indirect jobs of a good PC specialist is to inspire confidence and a pioneering spirit for computer usage. A cheerful disposition, the patience of a saint and overall enthusiasm for the job and technology can go a long way. That observation demonstrates one of the reasons for Mary's success. Good interpersonal skills .