These customers have access to minor patches and upgrades, but do not have access to new major product releases. Standard Maintenance Plan - Customers may contact our technical support center free of charge during Business Hours . Customers receive automatic updates for minor patches and upgrades and have access to major releases upgrades, and patches. Anytime for Incremental Support . Silver Maintenance Plan -In addition to all of the benefits of standard maintenance, customers are assigned a designated support expert who is familiar with the sites' configuration and needs.
Customers also receive callbacks at Silver service level objectives.
Anytime for Incremental Support . Customers also receive callbacks at Gold service level objectives. Anytime for Incremental Support . Platinum Maintenance Plan - Our premier support package extends unlimited customer support Anytime . In addition to all of the benefits of Gold maintenance, customers are assigned a Teradactyl senior engineer and a Platinum support manager who is familiar with the sites' configuration and needs.