Shipping charges are not refundable. No returns will be accepted without prior authorization and a WinningSquash RMA number. Contact sales or call 415 750-4343 to obtain an RMA number. RMA numbers issued by WinningSquash are good for 10 days only and product must be received by WinningSquash within that time. RMA numbers cannot be extended or re-issued.
Customer is responsible for shipping charges and risk of loss on all return shipments.
WinningSquash highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. You should contact your dedicated account representative or the Customer Service Center at 415 750-4343 with an original order number or invoice number as well as any tracking information you have from the courier you chose to send the RMA back to WinningSquash. We recommend using Fed Ex or UPS as they issue tracking numbers upon receipt of the package from you. The tracking information is critical because unless messages are noted in your account by the RMA Receipts department the customer service representative will not be able to expedite the issue. If you require feedback on your email, please request it.