Because of the nature of the work done at the TeenLine, mainly that of taking calls from teens with troubling problems, teen volunteers are strongly encouraged to discuss each call with their fellow volunteers and adult supervisors. Teen volunteers are asked to explore how the calls affect them personally and to receive feedback and support from staff about the calls. There are always adult counselors available if the teen volunteer feels uncomfortable with a call. Confidentiality is strictly adhered to regarding information about the caller as well as information about the teen volunteer. Adult supervisors have chemical dependency knowledge, and experience working with crisis intervention, youth, and social services.
All staff follow strict ethical standards and laws.