Big banks will have the range of deposit accounts and credit products. To help manage product sales, big banks will offer merchant card service, fraud detection, and 24 hour, on-line tracking of bank accounts. Businesses looking to invest or better use excess cash will have access to a large bank's private banking services such as trust, investment management, and cash management. At big banks, business customers involved in international trade will find letters of credit, foreign currency exchange, and alliances with foreign banks. In short, big banks have products to suit the needs of every business, whether large or small.
Big banks have larger staffs than small banks to service customers.
This ensures prompt turnaround on loan applications and more extensive support for the bank's products. One of the knocks against large institutions, including banks, is that the attention to personal service declines as a company gets larger. In this era of business consolidation and re-engineering, big banks are less likely to disappear than small banks. Wells Fargo Bank, for instance, has continued to do business through banking's ups and downs since 1852. As is the case with most large banks, if it's here today, it's likely to be around for a lot of tomorrows.