The next big concern relates to training and support. Rigelhof and Piperni pledge that people won't be just thrown into Lake Banner to drown. But departments have to do their part. And they should have started a few months ago. Look at our web site.
Directors especially have to make an effort to know what's going on.
Rigelhof and Piperni have been boning up on change management theory. They know that in the face of a big switch like this, a certain degree of resistance is normal. But Piperni says the people who are expressing their concerns aren't the ones who trouble her in fact, she wants to know what people are worried about. The people I'm fearful of are the ones who haven't said anything yet, the ones who don't want to think about this at all. They're the ones who, once June 1 comes along, will be in a panic.