I began to investigate. In a matter of minutes, the reason became all too clear. This was not the first time similar circumstances created an internal conflict, and the path to satisfaction was clear. Rasch Graphic Services Corporation worked overtime, at its expense, and completed both jobs.
Customer service is our primary goal.
To insure repeat business and remain successful in the highly competitive graphics arts field. Before you can defeat the competition, first you must defeat your own company. It sounds a little negative, but the sales department in any company can relate. I don't want to turn down a customer and allow them to experience the competition. I could lose them forever.