Also where a core business function supplies it's own facilities support services in this way, the business infrastructure costs tend to be hidden and therefore not managed effectively Whether managed remotely or locally, service delivery tends to be mixed with support processing leading to a lack of clarity of purpose. Hence all processing is removed to a central location. This is a significant structural and cultural change but essential if SLA performance criteria are to be met and the FM's adequately supported. Transfer of staff from the core business to external suppliers must comply with TUPE regulations and needs careful negotiation with HR and suppliers. Buildings are clustered to achieve sufficient critical mass of services to support a local FM team.
All service delivery is based on total outsourcing by means of call off contracts let centrally.
The concept is based on the intelligent client approach where an in house team of specialist Facilities Management staff act as the interface between the core business and the external service delivery. The organisational level to which services are outsourced is a key business decision but the higher up the management structure the interface occurs, the less control the business has over service delivery and the less internal administration Significant benefits accrue from the centralisation of service delivery contracts which are performance related and make full use of the supplier's expertise in delivering the service. Single point of contact for service delivery with contractor operating a helpdesk Single point of management Implementation Implementing such an arrangement in a large organisation is a major change management operation and is completely different to running a site on an ongoing basis. Core businesses have long established business support functions which are interleaved with their core business operations. Replacing these with a single entity focusing on integrated delivery of all services needs careful persuasion that the benefits will be achieved and that the complex human resources issues can be managed out.