Involving People in Quality and Productivity Improvement . Milwaukee, Quality Press, 1988. The Best of the Role of Training in Quality . Alexandria, VA, American Society for Training and Development, 1991. The articles address topics such as the steps to improving organization, TQ through statistical process control, training for quality improvement, etc.
Book call no.
658.562 B561 Biech, Elaine. TQM for Training . New York, McGraw-Hill, 1994. 658.3124 B586t Clemmer, Jim and Sheehy, Barry. Homewood, IL, Business One Irwin, 1992.