It doesn't have to be a combative, negotiative kind of affair. I credit the people who work with us. If you treat people with respect, they kind of loosen up. Then stay away from Diamond Auto Sales. But that doesn't mean they're ignorant.
Customers are much more informed than they used to be about what's available and what it costs.
Diamond Auto encourages customers to do that kind of research and will even provide a vehicle history report for free. They also put a lot of effort into reconditioning cars before they go on the showroom floor. That's the way of the future, Muller believes. So people have more incentive to buy a car coming off a lease. The past is prologue, as they say in motorcycle land.