The buyer will always be responsible for shipping and insurance costs. If we have to use UPS or another service, we will let you know by e-mail at the time of the transaction. We try to describe our items fully and accurately, including any chips or dings that have accumulated through time and wear. If you have any questions, please ask us by e-mail before you order. If you decide that you have to return the piece, please tell us within 3 days of receipt of the shipment, and ship it back within 7 days.
Buyer is responsible for shipping and insurance costs on returns.
After we receive the item and inspect it we will refund your payment, excluding original shipping and insurance costs, if we are satisfied that the item is in the same condition as it was when we sent it to you. We keep careful records of the items we sell, and we will never accept a substitution. We do everything we can to ship it in good condition. Remember, it's insured. Don't send it back to us, since that will void your insurance claim, and we will not be able to give you a refund.