Your system's Model Name and System Serial Number. The names and versions of installed operating systems, the operating system that was running when the problem occurred. Peripherals being used. What you were doing when the problem occurred. Cooperate with the technician to resolve the problem.
Cooperation is critical to a successful resolution.
Listen carefully and follow the technician's suggestions. Tell the technician exactly what happens when you perform any suggested tasks. We have a team of well-trained technical support staffs and they are here to help you. So sit back, relax, and just leave the problems to us. Copyright 1999 Arsys Innotech Corporation.