In the event of a staff conflict, it should be made very clear that both parties should resolve their conflict privately - one on one. This should be the first course of action rather than complaining or reporting to a third party. We do not have to like everyone we work with but we should be able to recognize their unique abilities and contribution to the practice. Unfortunately, some people are unable to work out their differences. If the office conflict cannot be resolved privately, the dentist should give each party a 30 day written warning to resolve their argument as their attitudes are detrimental to the practice, the staff and the patients.
Conflict lowers office moral and provides a stressful atmosphere for our patients.
Lingering office conflicts create animosity between staff and reduces the productivity of the team. Practice fiction and negative attitudes lower office morale. If one person on your staff is a trouble maker, you must ask yourself if you really need the hassles and the negative behavior in your practice. If staff members are able to voice ideas and suggestions openly for team discussion, a consensus can be reached - avoiding arguments. Treat all staff members equally.