The system also resulted in the unexpected benefit of a morale boost with the manufacturing personnel, and increased communications between shifts. In 1998 the lead-times have been reduced to three to five days. An option of guaranteed two-day service is available for premium fee. The shop floor has been reorganized, and all information is now printed on the paperwork instead of handwritten. It is now possible to sequence group orders, and to track individual orders.
Accurate information is provided for order status inquires.
The facility has been renovated with improved housekeeping and centralized processing. Team focus concentrates on machine utilization and changeovers. An advanced graphics technology system was implemented that stores digital images of all logos. Customer service personnel and manufacturing operators can verify order logos. Titleist is now moving towards a PeopleSoft ERP system.