They used to call them people skills. Managers who are good at them are called relationship or maintenance oriented . It s good old fashioned communication skills that are essential to the efficient operation of any business or industry and training can help. More and more business and industry have recognized the value of effective communication in the workplace and are sending their employees for various kinds of communication training from public speaking to problem solving.
Communication skills can increase productivity and efficiency.
At the core of business management theory is the effective use of verbal, non-verbal and written communication. American Management Association research concludes that the higher one goes up the corporate ladder, the more he or she communicates. First line supervisors spend 70 percent of their day communicating. Middle managers spend 80 percent of their day communicating. There would seem to be a correlation between one s ability to communicate and one s ability to succeed in the workplace.