There was a laundry list of excuses from this person. Her email didn't work, she had to travel 900 miles, she always puts her family before her business, I was unreasonable for not understanding, her other customers didn't have a problem, etc. The apology for her failure was buried deep within the excuses. She was absolutely incredulous when I wouldn't forgive her and continue with our arrangement. My time was wasted waiting for her to fulfill her obligation and I wasn't willing to give her a second chance to leave me hanging again.
Business does come first.
You can work around your family, you can be very flexible when life throws you a curve ball, but you can't just ignore your customers and hope they will understand. If an article is removed before you could copy it contact us with the title, and we will attempt to find it for you.