Implement continuous creative change. Process change means providing exciting innovative value. Stimulate change by setting extremely challenging goals. Build a work environment that encourages risk taking and continuous learning. Creative improvements stem from trying a lot of ideas, learning from the failures, and keeping the good ones.
Continuous improvement means continuous change.
Involve empowered process participants Those who work within a process are most knowledgeable about its strengths and weaknesses. They must be supported in questioning the most basic assumptions and improving the most accepted practices. Effective process improvement is built from a sense of ownership by the process participants. Ownership extends to implementation of the change. Optimize the whole.