Typically, a llama comes to a rescue organization through the intervention of individuals who become aware of an animal needing rescue, or through the efforts of local humane societies or local law enforcement agencies. In some cases, the owner may realize that the llama needs a better home and may contact a nearby rescue organization. Often the llama is donated to the rescue organization but, frequently, the animal must be purchased from its owner. Most rescue programs, however, will buy only one animal from a seller. A physical examination, followed by any necessary medical treatment, is the first priority for an animal received by a rescue organization.
Animals often carry a high parasite load, so worming is usually needed.
Toenails are often grossly overgrown and, in the hotter months, symptoms of heat stress may be evident, requiring shearing and other cool-down treatments. In the past, animals have been found to be wearing a too-small halter that was never removed, the result being that the skin had actually grown over the halter, requiring surgery. Once the immediate medical concerns have been addressed, and the animal placed in a comfortable, non-threatening environment, behavioral problems can be identified, addressed, and corrected, processes that may take many months to complete. At the appropriate time, after the llama has been judged to be both physically and mentally healthy, a permanent home is selected. Rescue operations tend to be very strict about permanent placement of a rescued and rehabilitated animal.