It's up to employees to make sure they aren't missed. When that happens, I know they're not doing what they're supposed to. Revenues are stagnant. Many managers find it more cost effective to remotely train and manage employees. Wash. Of course, that doesn't necessarily mean that employees will work harder.
Clients are grumpy.
Customers expect instant gratification, no matter how far apart employees are. Mt. Diablo Blvd.