Westport, CT, Praeger, 1993. 300.72 C973a Denton, D. Keith. Beyond Total Customer Satisfaction . New York, Lexington Books, 1991. Discusses the structure, culture, and scope of horizontal management as well as restructuring at the macro level, and flattening the pyramid.
Book call no.
Hammer, Michael and Champy, James. A Manifesto for Business Revolution . New York, Harper Business, 1993. Berkeley, CA, Ten Speed Press, 1993. San Francisco, Berrett-Koehler, 1994.