OSM offers a consultative approach to systems management issues - working with the client to understand the real problems, providing experienced consultants to help identify best practice policies and implementing our own or our partners' technologies to provide fast, complete, working solutions. The OSM Toolset allows for applications to be constructed that have inbuilt flexibility so that they can be tailored to individual organizations' requirements. We use our software to Automate , where we can, those generic and user-specific processes which comprise the systems management environment. Those processes which cannot be wholly automated we allow the systems managers to encapsulate in a user friendly front-end and to then Delegate them to members of staff with lower technical skill levels than is normally required. This releases UNIX and NT technicians from the routine, housekeeping tasks and frees their time for more productive and interesting work.
Control is the result.
Those delegated to carry out the tasks can do only what they have been authorized to do, in the way that they have been permitted to do it and at the times at which it needs to be done. The delegated work is also audited and alarms are created in the event of problems arising. The result is an environment which is efficient, controlled, highly available and importantly ready to use in a decently short time.