It focuses on processes that add value through the production and delivery of services and products in the supply chain, and the tools needed to manage these processes effectively. Classes are highly participatory in nature involving small and large groups. This course provides an introduction to basic concepts and issues in quality management. The purchasing and supply management function plays an important role in quality activities. Consequently, there is a need to understand basic quality terminology and concepts.
Classes are highly participatory in nature involving small and large groups.