I explained that I did not have time for him to be trained while I waited on hold and instructed him to just give me my total on the two items. Almost two weeks later a box arrived from Damark with, you guessed it, the telephone inside. Since I had already replaced my cordless headset with one from Radio Shack, I asked Ann to call Damark and have them issue a call ticket for the un requested item. Ann's new electric broom blessed by the Goddess was returned to Damark after a quick tour of the Peninsula. By this point I am not a happy woman, but I decided to give Damark one more try.
Any company can have a bad hair day.
I gave Brenda a very brief version of my story and asked to speak to a Supervisor. So, Damark now puts half trained employees in charge of your order then does not have one single person in Customer Service available to take care of the mess they have made. Lovely, that should go a long way towards ensuring repeat customers. Fortunately, American Express has a very good dispute procedure. Damark is welcome to issue a call thicket for the item they mistakenly sent to us.