Most have made good use of the sympathetic ear, said Veronica Denton, a case manager. Often, we're able to help employees understand their condition better by interpreting medical jargon, to clarify paperwork processes that employees must file with the company or simply to read doctors' messy handwriting. The privacy of employees is maintained. When we discuss employees' cases with their supervisors, most have a close relationship with employees and already are fully aware of the circumstances. Once an employee returns to work, case managers check in with the supervisor to confirm the return, verify that the employee has reported to medical and has been approved for return, confirm any work restrictions ordered by the physician and then check on the employee to make sure any special needs have been met.
Case management is by telephone only.
No one will be knocking on your door, and home phone calls don't begin until at least 9 a.m. After four months of absence, case managers also mentally prepare employees to receive long-term disability papers.