Customer pays for travel. There is a national toll free number for support. If the problem is not solved by phone, Paragon ships a replacement unit for next day delivery to the client. The client then ships the malfunctioning unit to Paragon for repair, where it is stored for next service call. Contracts cover labor and all necessary replacement part excluding printheads.
Customer pays for shipping to and from Paragon.
All Service Contracts require a Blanket Purchase order for Paragon media. Don't let maintenance problems decrease your companies productivity.