Mentoring, too, is rising in importance, particularly to what the Interim survey identifies as the emergent worker. Without sufficient training or mentoring opportunities, the company is missing key ingredients that cause people to stay. The cost of losing an employee easily runs to one year's salary or benefits. Training can do more than save money. It can make money.
Companies can sometimes get ahead of themselves or fail to unify their far-flung operations.
He has taken courses in leadership and management skills. That brings confusion,'' Huff says. The Sonesta International Hotels Corp. is so well known for its customer service training that it sends in-house trainers, including Robbie Wilson from the Sonesta Beach Resort Key Biscayne, out to other companies. They teach customer service, conflict management, communications skills and team building. What drives customers to them, Wilson says, is a desire to hold on to their people.