But there are some possible exceptions. According to Arrow, each purchaser is assigned a technical-support person of his or her own. The plan is to use this approach to minimize the amount of time customers spend being transferred from person to person in search of a solution to their problems. Moreover, according to Arrow, it's possible to arrange for support outside of the company's normal hours if the situation warrants it. Likewise, the Rave Gamer's warranty falls somewhat short of the mark set by many major computer sellers.
Arrow provides a three-year parts and lifetime labor warranty.
The length of the parts warranty is on target, but repairs are primarily handled through phone diagnostics and parts shipping. Arrow will pay the return shipping costs and claims a 24-hour turnaround time. According to a company spokesperson, Arrow was exploring options for providing onsite coverage through a third-party vendor, but nothing was firm at press time. And swapping a hard drive or replacing a motherboard can be an intimidating endeavor if you've never tinkered inside a computer. If that's the case, the Millennium Rave Gamer might not be the best choice for you.