AOL Community Leaders are volunteers who perform a number of functions, including chat room monitoring and upholding the company's terms of service agreement. Volunteers have to apply for a position and, if accepted, sign an agreement to commit three to four hours of work per week. However, the volunteers who filed the lawsuit, and others who have filed complaints with the Labor Department , believe they should be financially compensated for their role. AOL would not comment specifically on the lawsuit. But the Community Leader program reflects industry practices.
Community Leaders are volunteers, and the company complies with the law.
Many sites, such as GeoCities and iVillage , use a network of volunteers to help users with any questions or problems on their sites. Inc. All rights reserved.