However, with this rise must come an equal rise in customer service, quality guarantees, and accountability. In addition, ISPs and ASPs must start adding value. Look for new services that guarantee an acceptable level of service and support. ISPs will begin bundling QoS services, VPNs, and security services with broadband access. Such developments would make it easier for medium to large enterprises to deploy secure telecommuting solutions nationwide.
ASPs can add value through similar methods.
Bundling broadband access and VPN services, as well as offering service quality guarantees, will help speed the adoption of an ASP solution. As more service providers move into the business market, competition should drive value-added service development. Enterprises will enjoy more options for deploying secure networking solutions, including remote VPN solutions. Competition will also bring better customer service, timelier service execution, and stronger service quality guarantees. The outlook for the residential broadband consumer is not as good.