Random calls to ensure client care. Check to see if customer has questions or needs an on site training session. All aspects of the Metronet search system. Make up New Membership Packets of brochures for the sales reps to distribute to customers. UPS Terminal Paper Orders.
Answer calls for terminal problems and customer support questions.
Phone terminal, instant update, and manual report form training. Replaced broken terminals when needed. Keep track of loaner machines sent out. Make the calls to ensure the return of our equipment. Package and ship replacement machines to out of area companies.