That's not fast enough, Whitney said. Customers need a response within six hours. The study also showed that 64 percent of returns took two weeks to be credited to the consumer. That's way too long. A two-week wait can add up to lost business.
Companies also have lessons to learn about leveraging their interactions.
When they are not happy, that's not the time to waste marketing efforts on them. Jessica Davis is an editor at large in InfoWorld's news department. As increasingly powerful processing capabilities are embedded into ever- smaller devices, the computing landscape is shifting toward physically smaller gadgets. Explore the issues involved in using Java to program these emergent devices. Click to Download.