Use it to edit web pages, communicate with customers, and share research. A new and useful Help Desk tool.
Automated processes are terrific too.
Checkout Heat and Front Office. Desk Systems Provides strategic, customizable and scalable software that delivers integrated call, knowledge, service-level, asset, change and help desk management plus customer service on the Web. Offers a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat - easily integrates with existing technology. The premiere help desk tool. LivePerson A provider of real time sales and customer service solutions for Web sites.