It shouldn't be partitioned into one part of the company. It must be integrated. The right answer may be to share it with customers. We developed a lot of information so that our technical staff could support customers. It was one incremental step to put it online so any customer could access it.
Customers can type in a question and get a very specific answer.
Of course, the goal is to prevent things that cause customers problems. But we can do that better also because we have more data. In five years, there will be 20 times more servers than today. Dell Computer has established individual Web pages for 40,000 of your customers. That seems like overkill.