IP Select will support MPLS, the company says. IP Select is available now with coverage in 44 countries and 600 cities. Concert says Novartis Pharma AG, a multinational pharmaceutical company based in Switzerland, will test the service. Hennessy says he uses WorldCom, UUnet, Telstra in Australia, and KDD in Japan for his VPN and private network in addition to Concert, WorldCom, and Vnet for global voice communications. And it's more than putting pipe everywhere.
Customer service is key.
N.J. The software consulting and application management company has a VPN linking nine offices in India, two in Europe, and six in the United States, as well as 50 client end points. But even with Margolin's headaches, the company says it's worth it. Although the carriers have been aggressively pursuing expansion of their global presence, it's not always easy. Partnerships such as Global One's alliance of Deutsche Telecom, France Telecom, and Sprint have dissolved into limited internetworking agreements, and the potentially giant alliance of Global Crossing's worldwide fiber backbone and Equant's widespread network of data facility locations has stalled. The ideal situation is to use one provider, which isn't necessarily the cheapest decision.