N.C. He gives seminars, runs annual sales meetings, and conducts training programs on selling and customer service. Loyal, of course.
Customer satisfaction is worthless.
Satisfied people will shop anywhere. Customer loyalty, not satisfaction, is what will drive repeat business into the 21st century. The staff was friendly. But he had an opportunity to begin to breed loyalty by taking a memorable action and failed. We lost five guests that took their own bags down the hall last week.