Or if a tree fell on your roof. You probably wouldn't be at your best emotionally nor would good manners be a priority. Insurance adjusters, whose job is to assess damage after an accident, know they may become the target of your worry and frustration. People are upset at the situation, not you. And how people view an accident can be as variable as their emotions.
All insurance adjusters investigate how the incident happened and the potential monetary loss.
We even have special investigators for fraud rings. Allstate Insurance spokeswoman Janice Waibel says some adjusters' jobs are similar to auditors'. Because she specializes in third-party casualty claims, Bell spends a lot of time out of the office. We interview, take photographs, measurements, statements. One of the first tasks is to determine if the insurance policy was in effect at the time of the mishap and if the policy will cover the damage, says Edwards.