A. Your experience with these seminars is fairly common, because very few things in life, unless they're tremendously significant, or traumatic, will result in sustained behavioral change after just one time. A. Given how tight the labor market has been recently, keeping the people you've recruited and trained is critical. In an an upcoming issue of Leadership Update there will be coverage on how to keep your top performers. To learn more about why your employees are leaving, make sure you do a thorough exit interview before they leave. If you're concerned that they won't be candid, consider using an outside consultant to conduct your exit interviews.
Actions speak louder than words.
Read Ekman's book to learn more about how difficult it really is to become an expert at catching liars.