You need to apply for a new service at least 6 weeks in advance. The company will need this time to verify and schedule your new gas service installation. You will be notified within ten working days if there will be any additional charges. Q. I receive estimated gas bills too often. A. Call our service department at 679-5271 and make an appointment to have your meter read.
Accurate billing requires actual meter readings on a monthly basis.
If you cannot arrange to have a representative read your meter you can call it in to our main office. To have your bill correctly adjusted you must call your reading in before the next meter reading date which appears on your bill. Q. I am experiencing financial difficulties, and I'm having problems paying my gas bill. If you do not qualify for one of these programs, call our credit department at 675-7811 to make arrangements to pay your previous balance while you continue to pay your current bills. You may also contact the Department of Public Welfare and arrange for vendor payments.