True excellence doesn't begin to emerge until you have to compete at a global level and maintain a world-class standard of quality. Its low-trust culture, characterized by defensive and protective communication, hidden agendas, internal politics, and underutilized human talent. When I address audiences, they routinely tell me that 90 percent of the people in their organization have more creative ability, talent, resourcefulness, and intelligence than their present jobs require or allow. People also tell me they spend far too much time dealing with defensive communication, personal conflicts, and interdepartmental rivalries. That's the high cost of low trust.
Companies have to change their paradigms and recognize the overriding importance of trust.