Verbal contract This sort of contract is made when you verbally accept a verbal offer to purchase. While it is binding, it is sometimes very difficult to prove in the event of a dispute. This is very common where customers select goods themselves and their only contact with staff is at the counter or checkout. When customers take goods to the checkout and offer you money, they are making an offer to purchase those goods at a particular price. When the transaction has been rung up and the payment has been made, you have accepted the offer and the contract is in place.
Contracts of sale are for everyone's protection All three types of contracts are legally binding.
Once a contract has been made by any of these methods, customers can't simply change their minds and withdraw from the purchase. On the other hand, if the goods were defective or misrepresented, or some important condition wasn't met, the law may give the customer a way out. Getting more information Please contact us, as the Ministry of Fair Trading provides a free telephone advisory service to consumers and business people on their rights and obligations under fair trading laws. We are happy to provide advice on a particular dispute and general information on fair trading issues.