Over 200 qualified telephone agents are committed to helping customers within 30 seconds. Customers speaking one of 20 languages can expect fast, expert assistance. Information such as ongoing energy usage and payment history quickly appears on agents' screens so customers do not have to waste time waiting.
Agents can make notes directly into customer files so customer requests are reflected immediately.
Puget Sound Energy's Online Customer Care is now available to help you either via e-mail or chat. All rights reserved.