She works an odd shift and works out of town. Lynn Swain, R.N., radiology, volunteered to go to the patient s home to perform the task. Getting up extra early, Lynn went out of her way to offer a solution to this patient s problem. If you witness an employee committing an act of kindness, forward your story to Randy Deffenbaugh, patient representative. Top E.R. doctors begin wearing badges By Laura Eib Just like the rest of the Marion General Hospital staff, emergency room doctors are now sporting picture identification badges.
Customer satisfaction is the main reason behind the new badges.
E.R. customer sat-isfaction studies have shown that patients are more satisfied with their visits to the E.R. when they can identify and name the doctor who is helping them. With picture IDs the patient will connect face and name with physician, which patients like. Mann is responsible for bringing the badge idea to Dick Martin, administrative director, protective services. Martin recognized the idea as an improvement in customer satisfaction and a positive step in meeting standards for the Joint Commission on Accreditation of Healthcare Organizations. In addition to customer satisfaction, another reason for the badges is safety.