Providing excellent service is the key to gaining new customers and keeping the ones you have. It will help them navigate difficult situations and deal diplomatically with difficult people. They'll learn the essential strategies that will give your organization the edge in customer service.
Applied practice follows each module, and the one-day course ends with realistic role plays.
Registration Policies Registrations are confirmed upon payment of the course fee. Substitutions of people attending may be made up to the day of the workshop. Cancellations made one week prior to the date of the seminar will receive a full refund.