AITO - Quality Charter . Quality Charter Quality Charter AITO is an association of small to medium sized tour operating companies, all independent of the vertically integrated groups within the industry. AITO members specialise in particular areas or types of holiday and all are dedicated to providing quality products backed up by a high level of personal service. AITO defines 'quality' as 'providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer's reasonable expectations, regardless of the type of holiday sold or the price paid'.
All customers receive a post-holiday questionnaire.
All members must adhere to a rigorous Code of Business Practice which governs their operational conduct. If you have a copy of the AITO directory and know the code of the specific brochure you're looking for, enter it here and click Go. Select it here and click Go. Select it here and click Go. Site development by Traveltek .