Reading, writing, and analyzing various business documents are stressed throughout the semester to ensure that the students will have a comprehensive understanding of how to use the various components of standard English grammar. English 71 advised. The focus of this course is to build keyboarding and proofreading proficiency. This course enables the student to learn the keyboard, correct keyboarding difficulties, build speed, improve accuracy, and improve proofreading skill. Students may enroll at any time during the summer session if space is available.
Credit is granted on the basis of modules successfully completed.
This course may be taken three times for credit. This short course provides a review of English principles of business writing purposes and an introduction to office practices to enhance performance. Business writing instruction covers grammar, punctuation, standard usage, vocabulary, document formatting, structuring, composing, and proofreading. This course examines the principles involved in building an effective customer service team. Specific topics include general responsibilities of the customer service representative and how to move toward improving performance.