Contact Point employees are certified by Microsoft and Novell. Scout gives companies the power to integrate call handling, call queuing, IVR, supervisory capabilities, statistical reporting and analysis for small to mid-size call centers. What Scout Can Do for Your Business Intelligent call routing sends your calls to the most appropriate part of your call center, whether it's the Customer Service Team, an Account Collections Officer, or an Interactive Voice Response application populated with information voice prompts. Most importantly, Scout delivers an Applications approach to call center management, so the technology supports the call centers business mission. Call Center Administrators use Scouts graphical tools to design and implement call routing strategies that work for the centers individual needs.
Administrators build graphical routing scripts that are logical, maintainable, and easily changed.
In addition, Scouts unique Dynamic Extensions help deliver special callers to just the agent. Intelligent call routing helps the call center support multiple product lines, multiple functions such as sales and surveys, and even multiple corporate identities. With Scouts routing capabilities, the call center can manage multiple campaigns with the same team or with specialized teams for each campaign. With this dynamic inbound call management application call centers are able to deliver superlative service before, during, and after the call. Scout optimizes the use of people and information within the call center, improving the effectiveness of caller management.