As the practice of continuous process improvement and business process re-engineering comes into widespread use, work procedures themselves are increasingly becoming a focus of attention. Anyone needing an introduction to work process mapping will find this resource a valuable tool. Throughout, I found the book to be well laid out and easy to understand.
Checklists provide a clear direction for the reader to follow.
Key point summaries help to reinforce the important concepts and simple examples assist the reader to appreciate the methodologies. I would highly recommend the book to any individual or work group that wants to discover how well planned workflow processes improve productivity and efficiency. No liability for the implications or consequences of its use may be attributed to the author.