To fair treatment under federal and state law and to file a complaint if they feel they have been treated unfairly. To have information collected kept private by the county agency. If there is a reason to suspect abuse or neglect of children or vulnerable adults, refer the information to social services. The client's cooperation with social services is not a condition of eligibility. Clients have additional rights under specific programs.
Clients have the right to family planning information.
Refer clients who request family planning help to family planning services provided by the county agency or an outside agency. Inform people of their civil rights at application and recertification. All applicants for and participants of assistance are entitled to information about their civil rights. They are also entitled to information about how to file a complaint if they believe they have been subjected to discriminatory treatment by a human services provider. The civil rights protections that clients have depend upon the applicable law or laws.