This must be done within 30 days of the date the order was shipped. Return items must be shipped via insured carriers. You will then receive a RAN number and instructions on how to send back your merchandise. All Waterbed Mattresses must NOT have been filled with water and in its original condition in order to qualify for a refund. All merchandise must be in its original state and packaging in order to be returnable.
All merchandise is inspected and carefully packed before shipment.
It is the customer s responsibility to make sure that the merchandise they receive was not damaged in shipment. If the merchandise you receive is damaged you should notify the carrier at the time of receipt. The carrier is responsible for damages while in shipment and should provide you with the proper insurance claims forms.