Milwaukee, Quality Press, 1991. 658.562 R788d Teboul, James. Managing Quality Dynamics . Englewood Cliffs, NJ, Prentice- Hall, 1991. 249 p. Quality in Services, pp 157-181.
Book call no.
658.562 T254m Tjosvold, Dean. San Francisco, Jossey-Bass, 1993. 658.812 T625t Townsend, Patrick L. and Gebhardt, Joan E. Commit to Quality . New York, Wiley, 1986. Discusses the quality improvement process in a service organization.