This paper describes how Bloomsburg University s Academic Computing department addressed the challenge of providing quicker and more individualized support for faculty, by utilizing work-study student resources and some changes in current staff job duties. A new desktop support system was created using teams which included student consultants, staff members and faculty department liaisons. A student consultant was positioned as a first line of support within each faculty office building. Students were given intensive training and placed in their own offices within the supported building area. Each student consultant reports to a full-time staff member who guides and oversees him or her and provides a second level of support for that area.
Designated faculty serve as communications links with each academic department.
Overall coordination and management of the program is provided by one of the secondary support personnel. The paper will describe the development of the program, the implementation phase, as well as the results of an acceptance and satisfaction survey of the faculty that was taken one year after the start of the program.