Ask direct questions. Surveys elicit valuable customer feedback. Constant feedback allows a business to react quickly to customer expectations, trend changes and what the customer values most. No matter how big your business is, one to a thousand employees, you cannot afford to loose your customer service edge. Simple steps like getting to know your customer, providing more then you promised, keeping a clean facility or conducting a survey can mean the difference between success and failure.
Customers are a business's lifeblood.
Without them, a company will die. Eileen O. Brownell is President of Training Solutions, a Chico, CA based firm. Eileen is a 'high- energy' speaker and trainer who captivates her audiences and makes learning a lasting experience. Her expertise is in the areas of customer service, conflict resolution, communication and team development. She is licensed to use the Carlson Learning Products which enhance the learning process.