Customers invite approved list builders to price the work. They choose the builder based on price, ability to undertake work at their convenience, or satisfied customers' recommendations. Carried out with customers in residence. There is joint responsibility ensuring satisfactory completion. Rent increases are linked to capital value of work chosen by the tenant.
Customers can choose all or nothing.
Oldest unmodernised property come first. Local builders tender bi-annually. Between 15-20 are selected using competitive pricing, financial status, customer satisfaction, health and safety and equal opportunities. Customers choose individual contractors. Contractors are allowed a week for each element and a disturbance payment is paid.