Increasingly, it's with the help of telecom consultants - experts that companies hire to assist them in finding and evaluating all of the options and making recommendations on the solutions to best meet their needs. But these consultants can't help make those decisions without help themselves. That's where people like Susan Munday come in. Toronto-based Sprint Canada Inc. As head of Sprint Canada's consultant liaison program, she's responsible for making sure that consultants get the information and support they need to keep abreast of what the company has to offer in the way of products, services and applications for business customers. There are so many choices available on how to make the best use of today's technology and it can be very confusing.
Consultants depend on high-quality information.
We want them to easily access any and all information that helps them make their recommendations. In her job, Ms. Munday often finds herself criss-crossing the country, keeping telecommunications consultants up to date on Sprint Canada's continuing innovations and introducing them to the company's team of experts. Whether a business is rolling out a corporate network, plunging into electronic commerce or trying to reduce its overall telecom costs, Ms. Munday can tap into Sprint Canada's internal expertise and provide the answers about what the company has to offer. We want consultants to be aware of and understand what we have. The tools she uses to deliver that information vary.