Consumer education is the most cost effective and least intrusive form of consumer protection.
We can reduce the need for more red tape, regulations and rigmarole by increasing the information available to consumers concerning their rights and remedies in the marketplace. The campaign includes news releases, a special website area, and radio public service announcements. Consumers are urged to become better informed about consumer issues through the department's resources. Survey participants were most knowledgeable about the requirement that automotive repair facilities obtain authorization prior to performing repairs beyond those originally quoted, and least knowledgeable that a three-day right of cancellation does not apply to new or used car purchases. To download your free copy of the Acrobat Reader, click on the icon below and follow the instructions.