One of the hardest skills in conflict resolution is the skill of taking responsibility. This can be expressed through I statements. An I statement does not cast blame on the other person, and avoids the use of You statements. I statements reflect feelings without causing the other person to feel defensive. If defensiveness is avoided in an argument, resolution is easier.
Conflict resolution is a complicated skill.
Most people can benefit from developing the skills of stepping back from the conflict, emphasizing the importance of the relationship, listening, paraphrasing, and taking responsibility through I statements. Practicing these skills will enhance a person s communication style. Effective solutions and better relationships are achieved in this manner. Impprove your conflict resolution skills using communication techniques used by experts. Learn how to improve your relationship, and get your point across.