The drug service uses a uniform system to identify and register clients of the service. All staff use written procedures for the registration, allocation and referral of clients. The procedures include the legal requirements for the registration of mandatory clients. The service implements effective allocation and referral practices to meet the needs of clients with a dual diagnosis. 1.2.5 Staff who assess and register people have had appropriate initial and ongoing training.
Appropriate information is given to clients at the time they are registered.
The service is responsive to clients' requests regarding choice of therapist. The service has a protocol in place for transfer of clients of opoid maintenance into or out of the service. The protocol is consistent with legislation and relevant state guidelines. The drug service ensures the participation of clients in their treatment and care through a collaborative approach between clients and staff. The service makes sure there is a co-operative approach between clients and staff at all stage of contact including during the development of the management plan.