Troubleshooted and debugged system network and equipment issues. Repaired PC and Macintosh systems. Provided dealer telephone hardware and software support for the Apple product line. Developed technical documentation and training plans. Implemented training for domestic and international OEM's and distributors.
Coordinated trade show technical requirements including setup, demonstrations and technical support.
Created a preventive maintenance plan for the company's PC and Macintosh systems. Serviced defective systems. Implemented and maintained service pricing structure and inventory tracking of new product repair parts. University of Maryland, extension, History. DeAnza College, Cupertino, California, continuing studies in Business Administration.