He has lots of links and is also part of the story telling ring - a group of linked sites on story telling. The Story Telling FAQ is also a useful resource. One approach is MIT's ' learning history ' approach. They also develop narrative approaches to organisational change. See, for instance, Reflection from the Front Line by Robert R. Lee and Ann R. Thomas.
Conversation is crucial to the work of a consultant.
Even more importantly, it is the key to organisational transformation. Our belief is that it is the conversations which people have which create and sustain organisational culture. If you want to change the culture you need to enable people to have different conversations. An important component of good conversation is trust. He offers an approach which claims to help you develop deep contact with others.