There is nothing wrong with the web account. Most likely this is a browser cache or ISP cache problem. You should clear memory cache on your workstation, usually through Preferences, and delete the relevant bookmarks, if any. Also, if the your ISP is providing caching capabilities, the latter will not work and the ISP will need to clear its cache for you to see updated pages. Consult with your Help Desk for further assistance.
Contracts automatically expire on the termination date.
Your contract may have expired. Or, a delay in data entry in the renewal process has led to expiration. Or, the expired products have been recently renewed under a different contract. Cabletron is moving towards automatic renewal of service contracts, which should alleviate these issues. Call the Global Technical Assistance Center 24 hours a day via the toll free support number.