This article provides a good summary of the report's findings and analyzes what it means to virtual universities and students taking self-paced online courses. This papers examines strategies that may offer the best chance to maintain services important to our user communities in the turbulent years ahead. But for at least the last ten years of the author's professional life in academic libraries, higher education has recognized itself as an important economic sector for the country's continued prosperity, and we have heard repeatedly that the new economy is based on knowledge. This technology may provide a more effective and economical means of meeting the objectives of the professional development process. Every student at the University of Notre Dame can plug in to any network port in any university building and immediately access the Notre Dame Network.
Colleges continue to move applications online, saving time and money.
Moving to the Web is just the first step in the process. While this is not totally about higher education, it presents excellent points. It may not be called knowledge management or customer relations management or any of the other buzzwords circulating in the KM arena, but this article touches on many of the issues prevalent today. This paper draws on the enterprise change strategies and experiences of for profit organizations already addressing increased change and competition driven by technological innovation. The business of universities is all about knowledge.