Some have impressive longevity and have worked for several bosses. All directors and support staff should be involved in interviewing, hiring decisions, and training, using an evaluation tool mutually agreed upon in advance.
Consensus builds community, cooperation, and team spirit.
Every position should have a written job description, updated annually, shared among all, and available at interview time. Support staffers especially appreciate having clarity on expectations for their own work. Also, they should know what others are doing and how it relates to their own work. Cross-training' also obviously has an impact on the future, as employees with new skills become eligible for promotions and new positions. Goal setting begins in the staff meeting, and evolves in individual supervisory sessions.