Where the Action Is Ronye Blackburn's career in student loan services has come full circle. She started in the payment processing unit at Wachovia in December 1971, and several years ago returned to the lockbox as team leader, a position she holds today. She trains new employees and fills in when needed.
All positions here are important.
It takes everyone working together for us to succeed. One challenging part of her job is monitoring the equipment. If a machine malfunctions, a service technician must be called immediately. Items coming into the lockbox must be processed within 24 hours in some cases and 72 hours in others, and those deadlines must be met whether or not the machines have problems or people are absent. A visit to Ronye Blackburn's cubicle is revealing of the multi-faceted character of the outgoing woman with the warm smile.