District personnel acquires at least the equivalent knowledge of the building level support staff. Training may not be as extensive because of the requirements for employment. Outsourcing decisions for support and maintenance is made at this level. District personnel are the first line of support for non-instructional applications. They are able to troubleshoot hardware, software and network problems and determine if a higher level of support is needed.
Appropriate training accompanies the installation of any wide area network equipment.
The district office provides or arranges for all previously mentioned technical training using district resources when feasible. User group and seminar participation in all areas of responsibility is required to keep the district aware of emerging trends in technology. With the wide variety of equipment required for a data, voice, and video network, it is not feasible to expect that district employees can address all support and maintenance needs. Outsourcing maintenance and support is necessary and recommended by the committee. It is best to keep spares on hand for immediate replacement, in the event of component failure.