Presently, Balay allocates funding and resources to the relief and psychosocial rehabilitation of specific target groups, namely internally displaced persons, former political prisoners, and their families. The centre increasingly regards internally displaced families and communities as the primary beneficiaries. In addition to counselling and therapy, clients receive other forms of assistance, such as temporary shelter, medical assistance, transportation, and educational assistance for eligible children in the family. Clients who are assessed as not needing counselling and therapy are encouraged to apply for other available forms of assistance.
Action research is conducted more often than applied investigations.
In action research, the output is used to inform, educate, and mobilize public opinion on internal displacement and other related issues, including basic human rights issues, and to support lobby and advocacy work for policy changes in the government for public benefit. Whenever there is a need for full-scale studies to develop new techniques and methods in psychosocial rehabilitation, to evaluate the utility of new techniques and processes, or to provide answers to empirical problems regarding the centre's work, the centre seeks grants for research programmes. An integrated monitoring database system to consolidate this information was recently initiated. The centre disseminates information on the institution and popularizes issues of psychosocial rehabilitation, human rights, and the plight of political prisoners and displaced populations in the Philippines. This is done through a quarterly publication, a biannual publication focusing on family issues, and educational material for centre clients and beneficiaries.