My non-working cell phone stares back at me. On the other hand, she writes, it is the place to send it back for another one. American Express writes to say they have reversed the charge on my bill, pending an inquiry. No calls have been made. I read fine print on bill and dial up customer care.
Customer care is just a series of automatic voices offering different services by number.
None of the services are what I want. I need a real live person, a customer care advocate. Unfortunately, all lines are busy to customer care advocates. Finally crash down phone in exasperation after 30 minutes Bad. Reread fine print on Sprint bill.