Multinational corporations are targeted by AnswerThink as customers, according to industry analysts. A database, developed by a subsidiary, The Hackett Group, is used to determine which competitive strategies will quickly make the most reliable improvements. Blue-chip customers include Bell Atlantic, Citigroup and General Motors. Competitors are Andersen Consulting, Computer Sciences and Towers Perrin. All telephone-answering systems are not created equal.
Callers can ask for real people by name and get connected unless voice mail kicks in.
Competitors include General Magic, Phillips Electronics and Wildfire Communications. Registry Magic has announced plans to merge with Synergex International, a Gold River, Calif., software developer. In 1997 the company won the a Small Business of the Year Award from The Business Journal. Geographically, customers range from Jupiter to Key West, but that will expand soon. Additional services include Web hosting, systems integration, and management of systems and networks.