Be sure to read your ftp software documentation and make sure you are entering your information correctly. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact support to reset your password. If you can connect via FTP, but not open your Control Panel, carefully read the Control Panel access instructions included with the activation email. If you are successful, the domain name is either not active or not yet propagated.
Contact InterNIC directly to determine the reason the name is on hold.
They may not have updated their DNS records. Be sure to describe all the steps you have already taken. If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems. Also, this file must to located in your home directory, which is the first directory you see when accessing the web server via ftp. Our Unix servers are case sensitive.