Appointments can be scheduled at any available time during our normal business hours. Any other products used to connect to the Internet may work acceptably, but we must limit our support on those products to only providing the Internet Protocol addresses and server names. We all have to learn how to use new software. You must make the effort to find out how to use all the features. No amount of support can take the place of old fashioned reading.
All software has some form of built in help.
Please consult your help files, manuals and on-line systems for help in learning how to use your new software. We DO NOT support any software acquired by the customer from any other source. We DO NOT offer support on the actual use and learning of software or products obtained from us or through us. We DO NOT support problems associated with modem hardware that is not automatically recognized by our supported software, upon installation. If you must manually choose your modem and then have problems, you must use your own technical support persons.