If the icon appears in gray in the review head, the site performed at an average level in that category.
Black icons indicate above-average performance.
The small, upstart bookseller is now the Web's premier ber-store, selling cameras, wireless phones, and even patio furniture. Choose a car, load it up with options, and get a competitive, no haggle-price, right on the site. CarsDirect then locates your car from its network of 2,500 dealers and handles the paperwork. Burgeoning selection and improved customer service make this a strong competitor to Amazon. With terrific design and product selections, this site's a winner, although it hasn't been able to compete in the grinding e-commerce environment.