Your browser is not Java capable or Java has been disabled.
Customers can be difficult, angry, abusive and frustrating.
If you better understand where they are coming from you will also be better able to deal with them and defuse them in a professional and less stressful way. Read this article and learn. Please note that all material is protected by copyright. If you would like to distribute or use any of these articles by reproducing more than one copy, please read our policy by clicking here . Site will be updated often.