On the other hand, some calculating clients shrewdly employ aggression in order to hasten service or intimidate an interviewing officer. Cues to impending aggression Interviews may either get off to a bad start or, conversely, start well and then deteriorate. In the former instance an interviewing officer has to initiate salvage strategies straight away. In the latter case, sensitivity to cues of rising irritation and impending aggression is a great advantage. The earlier cues are detected the sooner an employee can attempt to retrieve a situation.
Competent interviewers improve their skills with experience.
Unfortunately, the trend in large agencies appears to be one of rapid turnover and rotation. Thus, many counter staff do not have the time to build up a large repertoire of interpersonal skills over time. Cues of rising irritation are usually manifested in a client's behaviour and appearance. These various cues should be interpreted in context as individually each could be an indication of a medical condition, ranging from piles to Parkinson's disease. Nevertheless, sensitive and aware public contact staff will note such cues, consider their significance and, if appropriate, act to reduce their client's irritation.