That flows out of departmental leadership. It may sound trivial, but it's often the little things that count for a lot. Equitable Bonuses Bonuses for individual performance or team-project milestones have their place, but the best program to foster loyalty is profit sharing. Support and operations staff weren't being recognized. With profit sharing, everyone is eligible.
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The Sharper Image in San Francisco. Schwab offers a range of concierge services, from dry cleaning to photo finishing. It reminds employees that you want them to be happy. It also ensures that you're getting a good cultural match. Leslie Goff is a freelance writer in New York.