Yet the customer service department has an enormous impact on conversion rates, retention rates, and the average sale per order.
Customer service is also the face of the company, the people who talk to the customer.
The impression the CSR leaves with the customer is what the customer thinks of your company. Customer service departments must be both effective and efficient. We can help you streamline processes, determine benchmarks and help make changes to improve Customer Service levels. We can help in hiring, help with training programs for CSRs, help establish call monitoring programs. We can also help set up outbound telemarketing programs, help structure upsell programs, help set up commission plans or bonus structures.