Thank you very much. Most outsourcing rates are set as a result of a competitive bidding process and additional negotiations which occur after the best candidate has been selected. The rates and ranges are established by the market and can be obtained from an industry knowledgeable consulting firm such as Everest. Either way, the same principles could and should be applied to the RFP and Vendor selection process. The main difference will be shown in the types of service levels developed.
Different metrics apply for the different functions.
Everest has worked many projects related to contract, RFP development as well as service level creation.