DIA is an interactive system which runs at the Compaq Customer Support Center and uses the same host system as DSNlink. Features Command Interfaces DIA has a menu based user interface and two command interfaces, plus a graphical interface for PC users.
All interfaces have on-line Help.
If you have a service contract that includes telephone support, you will be registered in a DIA customer database and given an Access ID and a password. Each DIA user is defined in a user profile, which contains data such as name, telephone number, and DIA default settings. Normally each customer site would have a single primary user. Secondary users can be created by the primary user, but not by the Compaq DIA administrator. Each customer contract specifies a service level.