Milwaukee, WI, ASQC Quality Press, 1992. Milwaukee, Quality Press, 1989. Handbook for Management Revolution . New York, Knopf, 1988. Creating Total Customer Responsiveness, pp 47-190.
Book call no.
1988 Rosander, A. C. Deming's 14 Points Applied to Services . Milwaukee, Quality Press, 1991. 658.562 R788d Teboul, James. Managing Quality Dynamics . Englewood Cliffs, NJ, Prentice- Hall, 1991.