It is on the vendor and provider side that I see the biggest changes where, I believe, clients and customers will demand full disclosure before signing future contracts. Most clients would prefer that today, but are confronted by a smoke screen of excuses. Nevertheless some of the newer players are much more prepared to reveal the true extent of their services and others will have to follow suit. Published risk profiles and calculations will become the norm as potential clients insist on understanding the level of risk they are buying. Again it comes down to disclosure and if a client subscribes to an eight client facility he does not expect some of the equipment making up that service to be sold elsewhere.
Customers are prepared to pay more to lessen the risk but only if they know all the facts.
After all, the supplier and client are both taking a calculated risk and each needs to know the position of the other and who else is involved. The various societies involved in BCM are encouraging dialogue between clients and before long they will publish a list of standards that they expect suppliers to meet. Meredith FBCI, Meredith Solutions.