The Directors and management are all successful business people and are determined to improve the performance of NBC and to develop it as a professionally managed and increasingly profitable company. Travel within Malawi is increasing as the economy grows. International traffic is growing as trade with neighbouring states increases. As people become more prosperous, more people can afford to travel for leisure. Although other transport systems operate, road transport is the principal mode of transport in Malawi.
Car ownership remains low and travel by bus remains the preferred means.
Malawi's transport infrastructure has improved substantially. Road surfaces have been significantly upgraded. NBC is well recognised within Malawi on its international routes as the leading bus operator in terms of safety, comfort and reliability. Certain buses have been heavily cannibalised to keep other buses on the road. The tankers are 17 to 18 years old.