CPK managers and analysts use it to monitor virtually every aspect of the company's business. Operations managers use such data to make fair comparisons of a restaurant's performance relative to other CPK restaurants of similar size and location. Finance and accounting people use the data for countless different reports and analysis. Because decision-makers can easily access data themselves, they can generate financial and other business reports quickly and make decisions faster. Analysts spend less time hunting and gathering data and more time analyzing it.
Decisions are also smarter.
Managers had an idea of what was happening in the field, but there were no facts to back up their hunches. This data warehouse gives our knowledge workers the hard data to either support their hunches or shoot holes in them. Operating from facts saves a lot of time and a lot of poor decisions. And CPK wants employees to focus value on the customer, not data and systems. To achieve great service, we want our restaurant managers and staff spending less time in the back room fussing with computer reports and more time out front with customers.