Actually, it's quite the opposite. Reflecting the maturation of the exposition industry itself, today's show managers are sophisticated, savvy business people with a shrewd understanding of their service contractors' operations. They respect the decorators' profit centers, understand the constraints under which they often operate and recognize the pressures placed on them by exhibitors. In exchange, show managers expect more than ever. Customer service has become their highest priority, and they will not allow their exhibitors to be taken for granted.
Competition is fierce in the industry today, and each show manager is determined to come out on top.
They're demanding good service at a fair price. And they will accept nothing less. The account representatives seem to be taking on too many shows. We feel a little bit like a stepchild when we're one of 30 shows the rep is handling. We need more attention than we're getting.