If the majority agrees with the decision, the case is closed. If the majority disagrees with the decision, the case may be referred back for further investigation or to go to hearing. At the time of writing, four of the cases are under investigation. That does not mean, however, that complaints are not a serious issue. Only a social worker who has been through the complaint process knows what it is like to have their practice challenged or to feel the fear that his or her future may be irrevocably changed.
Bad things do happen to good people.
We all have an occasional bad days when we can make a mistake that is not typical of our overall practice. However, even a frivolous or vexatious complaint must be investigated before that finding can be made. What we can all count on is that a process is in place which treats all parties fairly and impartially. The best way to get through the complaint process is to be honest with the investigator and provide whatever information is requested. Credit may be given to a social worker who demonstrates learning from the experience.