Crisis Hotline Volunteers trained in crisis intervention provide support and encouragement by telephone to victims of crime. The hotline service is also available to family members and friends of victims. Advocates are also sources of information about counseling services, legal and medical procedures, and referrals to other agencies. The new and improved hotline now provides hotline staff answering the crisis call rather that a machine. The Case Manager assists victims with Victim Compensation paperwork, connects clients to community services, and provides follow up.
Counseling is available to all victims of crime, their families and friends.
Counselors are trained to work with both children and adults. Appropriate referrals will be made for further intervention. The Victims' Center also offers individual counseling services in each of its outreach counties. Group counseling is also available in Waco on an on-going basis for a wide range of needs. Groups include those for survivors of stalking, rape, homicide and suicide, parents of child abuse victims and adults who were abused as children.