With so many acronyms, draft certifications, and budget reports, the public needs a way to retrieve complicated information. However, with increasing questions come increasing answers. This information can be gained by a quick call or e-mail to the WIPP Information Center in Carlsbad, New Mexico. During FY 1997, the Center responded to 1,248 calls and 256,946 e-mails.
Answers are at the fingertips of anyone who can type on a keyboard or pick up a telephone.
Through the Center's 1-800 hot line and web page, the average stakeholder as well as an employee of DOE can get questions answered. These informational tools are available to the public at no cost via the 1-800 number or the home page. E-mail requests are researched and answered within a few working days. Requests from the 1-800 line are answered immediately or within the working day.