This service also allows customers to track parcels by telephone or using the Internet.
Customers can expect improved delivery time and reduction in mailing costs.
Procedures for Using Parcel Ground Service . No special requirements are needed, just prepare the parcel in accordance with addressing standards and place in the outgoing mail stream. Customers with parcels too large to fit into collection boxes should contact the MCSB Customer Service Team to schedule a pick up. Customers located near satellite mail rooms can always take packages there or call for assistance if the parcel is too large to carry. Customers with high-volume mailings meeting weight requirements should contact the MCSB Customer Service Team at the beginning of the planning stage.