When children reach out, we are there for them with the caring, professional support and information they need. Think about what's important Figure out what to do next Many callers to Kids Help Phone expect that a counsellor will tell them what to do. Even though counsellors are trained to know about a wide range of concerns and experiences, every caller is unique and must make decisions about their own situation. Counsellors do many things to help callers overcome difficulties and make the most of their strengths. Counselling as a skill is often perceived as simplistic or as some sort of magical intervention.
Counselling is a complex skill which is both an art and a science.
The art is a natural ability to communicate with people in a way that conveys respect and understanding. The science is a combination of knowledge, technique, and timing. The goal of counselling is to assist individuals in improving the quality of their lives. Many callers to Kids Help Phone expect that a counsellor will tell them what to do. Counsellors are trained to know about a wide range of concerns and experiences but every individual is unique and therefore must make decisions in keeping with their own situations.