Our technician does a complete assessment and calls directly to the customer s contact to explain repair. Sales representative calls and discusses assessment and cost of the repair with the customer to determine course of action. Customers direct us to what their needs will be and we act accordingly. Repaired products are sent to sales representatives location and they return it to the hospital department. The sales representative will complete all receiving functions.
All hospitals implement different protocols concerning their repair process.
The Optic Express representative will follow any and all hospital protocol. Teamwork will ensure that we make all transactions as simple and as accurate as possible. Back to Top Warranty Information Optic Express guarantees our customers complete satisfaction with all of our work. Optic Express is proud of our quality of service and repair, however instrument misuse or mishandling voids instrument warranties. We have 120 loaners in house.