As professionals, we have an essential role to play in the information age, but we need to widen our skills base.
All modern governments require well-managed information about policies and programmes.
Their needs are becoming more complex in the light of public sector reform, citizens requirements for accountability and computerisation. In many countries records systems have not kept pace with rapidly changing information requirements. Records professionals must rethink the way that records are created, managed and preserved. They must be equipped to analyse information requirements, design and deliver effective systems, respond to the needs of electronic government and communicate effectively with users.