Where a product is found faulty upon fitment, please contact us, we will inform you of the returns procedure and any details we may require. Upon receipt of your returned item, we will inspect the product to ascertain the cause of the fault and, where this is found to be due to materials or manufacturing fault, we will send you a refund or replacement free of charge. When a product develops a fault after fitment, please contact us for advice. Our staff will be able to advise you of any steps to take before returning the product. All product warranty is in addition to you specific legal rights.
All statutory rights remain unaffected.
Complaints Procedure Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us, letters of complaint may be sent to us at our trading address provided on our contact page, marked for the attention of the internet manager. All letters of complaint will be acknowledged with 5 working days of receipt. Where complaints cannot be fully addressed within 5 days a letter or e-mail of acknowledgement will be sent stating the likely timescale before a comprehensive response. We strongly recommend that letters of complaints be sent by recorded delivery. Further information on your rights as a consumer can also be found at the trading standards.