It's our number one advantage. Typically DesMarais and Kurt Peterson, the firm's vice president for sales and marketing, will take off in the Piper Malibu flown by DesMarais and have a car waiting for them at whatever airport they fly to. Within hours of landing, they can be talking with the customer, cutting through red tape and resolving issues which might otherwise take days or weeks to address. And, because of the close contact, customers are aware of both the capabilities of his firm as well as the challenges faced in meeting their requirements, making them both more understanding as well as more demanding. It's the whole key to our growth.
Business goes smoother when people know who they're dealing with.
As human beings, we have a pre-disposed inclination to provide the best possible service to those we are close to. Additive Services uses a patented additive circuitry modification technology to manufacture printed circuit boards which are capable of providing new conductor paths without requiring a complete board redesign for each specific product they will be used in. This allows computer and electronics industry giants such as Cisco Systems, Lucent and Compaq and their suppliers to be able to save months on getting new products into production. DesMarais bought the patent rights to process 12 years ago and now employs 50 people who at the Hudson manufacturing facility who turn out 6,000 boards a day. A Chelmsford, Mass., native who graduated from what was then Lowell Technological Institute in 1977, DesMarais has always had a flair for entrepreneurship, running his own home renovation and painting business while still attending college, where he majored in industrial management.