Tokens CSAR Service Quality Tokens are provided as a feedback mechanism for users to express their views on any aspect of the CSAR service.
All users start with the default of 'No view', and are free to change their allocations at any time.
Token allocations are held in the Registration Database along with other personal details. All new allocations are seen by CSAR managers. Users allocating black marks receive a prompt response and the reasons for dissatisfaction are investigated. If you allocate gold tokens we will of course do our very best to ensure that we maintain the high quality of service. Allocation levels are regularly reviewed and as a measure of Service Quality for management purposes.