The Primary Care Reinvention Team for northern Virginia was charted by the Army Surgeon General in January 1993. Its mission was to revolutionize the delivery of primary care services for the Department of Defense beneficiaries in northern Virginia. Col. Warren A. Todd Jr., commander of Fort Belvoir's DeWitt Army Community Hospital, was appointed as the Process Action Team leader for this reinvention initiative. The reinvention has resulted in an Army hospital being transformed from an inaccessible, inefficient, and antiquated facility into what is today the hub of a primary care delivery network that services Department of Defense beneficiaries with high quality, accessible, cost effective primary care.
Customers register for care at a primary care site close to their home or place of employment.
Assignment to a multidisciplinary primary care team of family practitioners, internists, pediatricians, physicians' assistants and nurse practitioners ensures continuity of care and enhances patient satisfaction. Clinic hours have been expanded by 20 percent to take into account the commuter patterns common to many families in the Washington DC metropolitan area. Ultimately this is a system that will work better and cost less by putting customers first. It is the physical realization of a vision that strives to make the DeWitt Health Care System the system of choice in an environment that places a premium on access, quality and value.