In addition, it is finding wide application in organizations and education. Among psychological approaches, it is outstanding in the depth of its theory and the wide variety of its applications. At the completion of this class, the participant should be able to explain the use of this tool for conceptual development, attitude awareness, team building, and role-playing. When students are divided into groups of three and are forced to role-play these ego state positions, a powerful learning experience can be achieved . Individual transactions can be direct, productive and healthy, or they can be devious, wasteful, and unhealthy.
Conflict resolution is a necessary art and is quite different from problem solving.
A problem occurs when something has gone wrong with a system or process and the desired results are not being realized. A problem is not a disagreement that has occurred between departments, between line and staff personal, between different levels of the organization, between unions and management, among team members, or between two or more individuals. A disagreement is the result of the conflict. It starts by exploring the need for this type of governance, followed by the basic components of Chautauqua County's own CPP process. This video is based on the Sunnyvale, California experience and outlines the eleven pitfalls to avoid in these efforts.