Enhancing the skills of school library staff to cater for individual student needs. A major research project on adapting to the digital age has been completed by Rosabeth Moss Kanter, a professor of business administration at Harvard Business School. Kanter points out the opportunities and the obstacles that are presented by the Internet. The book is filled with profiles and examples of the emerging e-age. I was interested in her findings of the characteristics that pacesetters saw as important in their organizational cultures.
Conflict is seen as creative.
Ideas that are unusual, controversial, or different are strongly encouraged and well received. To get approval for an unforeseen or nonroutine activity, an OK from just one or two people is usually enough. Decisions about significant activities are made almost immediately. People shift their job responsibilities in the course of a year . When the unit is considering a major strategic change, most people generally hear about it in advance, so they have a chance to comment.