There is a need to identify staff who will be primarily responsible for both the planning and implementation phases. Launching an outsourcing program can be a full-time job for certain individuals. Outside consultants, working together with library staff, can provide instant expertise during the planning and implementation phases. Although library staff are better at understanding the significance of different processes, and the relationship of those processes to the organization as a whole, consultants can assist staff in questioning the relevance of certain processes and the manner in which tasks are performed. Library staff can benefit from the cost-analysis skills that consultants offer.
Consultants can provide a framework and create a schedule for the outsourcing effort, as well.
They can also assist staff in overcoming obstacles and in exercising creativity while developing an outsourcing program. Furthermore, by helping staff through the rapid change process that accompanies the development of an outsourcing effort, consultants can boost the morale of those staff most closely engaged in developing the outsourcing program. Often, the first step in exploring outsourcing possibilities is conducting an analysis of existing processes and costs. It is also necessary to understand the policies and procedures governing those processes. This process-analysis phase is a good method for identifying immediate ways to streamline processes, before advancing further with an outsourcing plan.