Public access to information. Clients now have access to information that at one time only Realtors had. Now it is much easier to search for properties, tax information, demographics and listing agents. There is now easier access for properties for sale all over the world and agents in that area. Demand for service.
Customers require knowledge, professionalism and immediate attention.
They know if they don't get it from you they can find it elsewhere. Variable commission structure. Customers will question your fees and what you do to earn them. They may want to choose only services they can not handle themselves. The fax machine, cell phones, e-mail and the Internet have made communication faster and easier.