Exceeding Expectations Lee wasn't always in the business of easing the workload. Before launching Professional Concierge in March '99, she worked for the Texas Department of Protective and Regulatory Services for eight years. After researching and recognizing the need for concierge services, launching the company in Austin seemed to fulfill a lifelong passion for providing good service and taking care of people. Austin is a great hub for high tech companies and startups who are all competing for the same people. This combination means that people are working really long hours and companies are having to be creative in the ways they help them balance their lives.
Concierge services are a great fit for that.
I absolutely love what I do and have thoroughly enjoyed the tremendous growth. Lee's admits that her initial vision for the progress of Professional Concierge never involved the company becoming as widespread as it has. In the high tech field, employers use concierge services as a recruitment and retention tool because the competition for engineers and software developers is so tough. They give them this as a tool to balance their lives and hope this will reduce some of their daily stress. For Lee, making a difference in the life of a techie keeps her going.