Participants learn a range of assertion skills and tactics to manage conflict generally, and angry people in particular. They are taught psychological strategies for the control of strong emotion and helped to develop a range of negotiation and stress-management skills. Mr. Doran, who specialises in the design and delivery of adult learning programs for the corporate sector, has a special interest in the criminal justice and corrections field. He is a former course director of a degree program in Criminal Justice Administration at Phillip Institute and is involved in staff training within the criminal justice system. Asked to provide feedback on the learning experience, a number said it had changed their outlook on life and work, and one prison officer siad it was the best thing that had happened in the Victorian Prison Service since he joined in 1987.
Destructive conflict is the underlying cause of much unhappiness and distress in people lives.
Many people's lives are destroyed by an inability to manage conflict - either their own or others. But he says that competition and conflict, if used constructively, can help set new directions, develop better ideas and improve relationships. The ability to effectively manage conflict makes you a more effective professional and enriches interpersonal relationships. Conflict can have many positive functions - it often leads to change annd causes relationships to readjust . . .