When reviewing a social security decision, the SSAT may affirm, vary or set aside a Centrelink decision. When it sets aside a decision, it substitutes a new decision or sends it back to Centrelink with directions or recommendations. The SSAT is able to review a decision only if that decision has been reviewed by an Authorised Review Officer. You can apply to the SSAT for a review of a decision by sending or delivering a written application to an office of the Tribunal, or any Centrelink Customer Service Centre. Appeal forms are available from any Centrelink or SSAT office.
Applications are free of charge.
The SSAT can pay reasonable travel and accommodation costs and will provide an interpreter when needed. Social Security Appeals Tribunal members are drawn from varied backgrounds and include lawyers, social and community welfare workers, medical practitioners and people who have a background in social security matters. The Tribunal has offices in all capital cities and also visits regional centres from time to time. Applications are heard by a panel of three or less members. In medical cases, there will usually be a member with medical expertise.