Any item that has been shipped for fittings will receive no refund. Rentals must be inspected immediately upon receipt and any damages must be reported to The Queen Connection on the same day as receipt. Absolutely NO alterations are to be made to rental dresses. All costs to repair damages made by the renter will be charged against the deposit. In the event of total damage to the rental, the entire deposit will be forfeited.
Customer can purchase any rental item for a discounted price.
If the outfit is reserved for other girls, the item will not be available for purchase until all rental agreements are fulfilled. Please contact us for more details if you are interested in purchasing an outfit that you have rented. The Queen Connection is not liable for failing to supply the rental outfit due to damage, late return, or no return by previous renter. The reserved renter is entitled to either rental of another item for the same price plus the difference in deposit or a full refund of rental fee and deposit. This agreement must be signed and dated before any rental items will be shipped.