When possible Customer Service will contact the User via the RMA tracking number listed on the outside of the box. Customer Service will notify them of their claim with the shipping agent. It is important to obtain insurance up to the value of the product when shipping it for RMA to minimize potential financial loss. Amamax and its parent company assume no financial obligation for items received damaged. Replacement of any item will not extended, under any circumstance, the original warranty period with Amamax.
All warranty is from the original purchase date.
Cross shipping may be obtained for D.O.A. products. A signed request stipulating the allowance of this charge may be required.