Chat E-mail Voice Call Back Service Visitors to your web site might need to speak with you immediately to answer a question or close a sale. Interchange Call Back Service transforms your web site from a static information source into a dynamic extension of your business. You can provide customers with personalized service over the Web without them leaving your web site. Precision Routing TM allows organizations to direct customer interactions and relevant information to the right representative based upon consistent business rules, no matter how the interaction arrives and no matter where the representative is located. Teloquent Interchange is switch platform neutral and can interoperate with any CRM or enterprise application.
Customer satisfaction is a critical differentiating factor.
Web-enabled call centers offer a greater potential to deliver the quality that customers are looking for. By simply clicking a button and typing a phone number, your customer s telephone rings and two-way, personalized communication begins. Teloquent Interchange locates the best available representative and launches a call to your customer. Call Back allows you to respond to your customers immediately and requires no special customer equipment or software. A PC customer is browsing in your Help knowledge base, trouble-shooting to install a new software package.