But I do hope you have brought your business analysis skills with you. So we will use an Excel add-on for regression analysis and I will pass out some templates. Alas, the download file with the USA Electronics example data is not on the PrenHall web site as your author had hoped. Other that these minor inconveniences, this book is a wonderful experience. But sharpen your research and math skills.
Big things come in small packages.
She reminds us of some basis skills like problem solving and conflict management that we must exercise and hone to improve our customer care skills. Harris also includes some interesting projects. We will take on each of her four challenges as a part of this course. This practical, discovery class depends upon active, consistent student involvement. I will try to allow you time to explore the subject both individually and in small groups while giving you feedback on completed assignments.