Reports for customer contact. It can be upgraded to a full network-capable version. See explanation below. It is designed to meet the requirements of small and medium businesses. Basically it is a database for address information.
Contact management is an additional feature.
When dealing with hundreds of people professionally, one has to remember a lot of information about these people. Customers expect that you know what they told you last time. Also, you have to remember, who is a customer, who has already got your information material, whom you have promised to send something. A contact management system lets you stored this information efficiently and makes it easy to retrieve, even while you are talking to someone on the phone. Also, address information can be classified.