Education Level Typically range from high school to college graduates. Business Knowledge Insurance, reinsurance, law, and accounting backgrounds. Job Experience Range from new hires to seasoned veterans. Skills Proficient at using technical manuals, codebooks, and business agreements. Possess high degree of mathematical and analytical skills.
Computer skills range from minimal skills to super-users.
The EPSS saved all the time and money associated with traditional rollout classroom training for 4,000 employees. The total cost to develop the entire Integrated Performance Support Solution is less than the direct cost that would have been incurred for rollout classroom training. In addition, ERC now has an ongoing performance support solution that produces additional savings as new people start and veterans need to learn new subjects. Facilitator-Led Training and discovery learning takes less than five hours start to finish, for any discipline. A typical employee from Department X can complete tasks of Department Y, thus allowing faster and more effective cross training.