By accessing real-time information on network usage, customers can be assured that they have the bandwidth appropriate for their needs. This network usage summary is available for a rolling three-month period. Yipes is committed to an average monthly latency of less than 10 ms. The daily latency report documents the amount of time it takes a packet of data to travel from the customer's business location to its destination on Yipes' regional network or to an Internet hand-off. These reports summarize all SLA performance measures, including overall network availability, and show any automatic credits from the previous month.
Customers can review their network performance for any month in which they had service.
This unique capability assures customers that their accounts will be credited if performance levels are not met. With Yipes' online reports, we are able to monitor utilization continuously. This often-overlooked capability is absolutely critical. It enables network managers to deliver the service levels their users demand. Yipes Care, enabling real-time monitoring of network performance and individual usage, is just one more step in delivering superior quality of service to our customers.