We can no longer treat the Internet as an afterthought. Being flexible and adapting to new ways of doing business is the reason we have had no general price increase for over 8 years. In fact, we have been working on major changes and enhancements behind the scenes incrementally for almost two years. It took this long simply because we had to retool the entire business, beginning with the web site itself over all back office computer programs, shipping arrangements, agreements with our vendors and everything else. This change is effective immediately.
Customer service is provided by e-mail , fax or postal mail and no longer over the phone.
This will enable us to employ our resources more effectively to answer questions faster. At the same time, the demand for faster e-mail turnaround is increasing. This re-deployment of resources is consistent with our customers' requests. This change is effective immediately. The requirement for each order to be prepaid at the time of ordering has been dropped .