We work to a high standard. You are free to withdraw from the agreement at any time. This is the most reliable method. You can attach a file to the e-mail. This usually works, but it is not a perfect world.
Attachments sometimes go astray.
We do not, at present, have our own ftp address. In MS Word, go to the Save as type box in the Save As menu. Sometimes they are difficult for our machine to read. Please try to remove any macros before you send MS Word files. One solution is to save the file in an old MS Word format.