Successful websites and, even more so, Intranet sites, depend on effective categorization of information. Because our understanding of the world is largely determined by our ability to organize information, we must take special care to build categories that make sense to users. Our analysis is focused on identifying the tasks that people complete during the course of their business.
Analysis varies according to each project.
Inventory existing information sources. Observe, listen to, and talk to users as they work. Look for purpose in each task. Look for sequences. Design analysis skills benefit you Much of the content for your website, Intranet, or CD-Rom already exists in other documents, sites, or databases.