If an item is returned to us as if it is defective and an ESC Technician or manufacturer determines that the product operates as described by the manufacturer, the product will be returned to you at your cost. Defective products will be repaired or replaced with comparable product at our discretion. ESC pays shipping replacement of defective part to you. It is your responsibility to get the item back to ESC Technologies. You return defective product to ESC using your choice of carriers at your expense.
Customer is responsible for shipping charges and risk of loss on all return shipments.
ESC Technologies highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. You are responsible for shipping, handling, and insurance costs for products you return to ESC Technologies. No returns will be accepted without prior authorization by ESC Technologies and with an ESC Technologies RMA number. Returns are offered for the original purchaser only and only while such customer owns such product. RMA numbers are valid for 14 days only, at most, and product must be received by ESC Technologies within the standard 30-day money back period.