Well we will have to order the part from Packard Bell and it will take about 30 days. I have no choice. A month later computer tech still hasn't called 6 weeks no call, finally consumer calls the repair tech, well we just got the part in, give us a call in a couple of days. Finally they say the computer is fixed you can pick it up. Hook up computer go to start menu, hey it works.
Consumer is happier.
Three weeks later consumer lost all data, computer crashed, another call to Packard Bell. I am very unhappy about this. Consumer is fuming. Consumer finally takes computer to a friend who works on computers. This friend told the consumer, well this is the most unorganized piece of computer I have ever seen.