He or she does not take sides or make a decision in the dispute. The mediator begins the mediation process with an introduction and presentation of ground rules for the session. Each involved person then tells about the situation from his or her personal perspective.
All conversations held during medition and all materials produced are confidential.
The mediator will not reveal anything that occured during mediation. And, the parties agree in writing not to disclose information without the consent of the mediator and the other party. The mediator does not determine who is right or wrong. All points of view are valid and the parties work together to create a solution. Mediators do not provide legal advice.