Reflective listening alone may solve the problem. Reflective listening is often the important first step in effective problem-solving. Write on newsprint a simple summary of their experiences showing the sequence of steps in a reflective statement. Talk about each experience. Do not let the reflective statements move on to the problem-solving stage.
C onsider each story.
Sometimes there is no problem to be solved, only a very stressful situation that needs some unraveling. At these times, reflective listening does not need to be followed by a problem-solving strategy. Have group members reflect for each of the following situations. You can act as the client. In some of these cases, reflective listening is all that is really needed.