Lack of contact between central agencies and departments. Lack of contact and consistency between departments. Lack of physical adaptations. Services and resources are available, but access to assistance is difficult to obtain. There is a lot of paperwork involved in getting assistance.
Administrative aspects take too much time.
This creates two classes of people. No performance evaluation in almost any department. Low representation of designated groups at the management and senior executive levels. Focus on activities and process, not on results. Perception of favouring a group.