All technical problems with the satellite system should be reported promptly to the Convergent Help Desk. In most cases the Technical Service Coordinator will be able to solve the problem over the telephone. In instances where the problem is not resolved by phone, the Technical Service Coordinator may order a field service call. If the Technical Service Coordinator determines that a field service call is required, a technician will be dispatched to the site. The service also covers re-peaking, realigning or reshaping the parabolic of the satellite antenna as necessary.
All labor associated with repairing or replacing covered items is included.
Damage due to installation of any video distribution or satellite related equipment by other than a Convergent technician. Damage due to servicing of the satellite equipment in any way by other than a Convergent technician. Damage due to renovations or construction.