This department includes the Executive Director and the Assistant Executive Director. The Executive Director acts as advisor to the Board on all matters pertaining to the Plan and, with the approval of the Board, contracts for professional services and employs the staff needed to operate the Plan. Other responsibilities include assisting the Director in daily management of the organization. Customer Support Customer Support is divided into two sections - Customer Relations and Communications.
Communications is responsible for educational and informational materials provided to members.
Communications Specialists also function as account representatives to the individual participating public entities. Ultimately, Customer Support is responsible for customer service and customer satisfaction. The Data Management Systems department is responsible for the collection, processing, and dissemination of all electronic based information for the Missouri Consolidated Health Care Plan. It is the responsibility of this department to provide the system hardware and software necessary to accomplish these objectives in a timely, accurate, and cost effective manner. Data Management staff provide ongoing custom application development and support for every level of agency operations and business processes.