Contractors want access to a broad range of training, including technician, operator and safety training. Operational training is becoming more important, as well as training that helps workers understand how to keep the machines running or bring them back up if they go down, such as field diagnostic and trouble shooting training. Adequate availability of training. This can be a deciding factor in an equipment purchase. Examples of insufficient training resources encountered included one factory school a year limited to 20 participants and training conducted only during certain seasons.
Contractors sometimes find it difficult to spare technicians for off-site training.
Interactive multimedia training, either via the Internet or CD-ROM, would be useful in such cases. This can help reduce costs and increase availability for end users and distributors. More timely training. For large contractors especially, a boon would be for manufacturers to provide trainers who can train a contractor's own training staff. Contractors want training that is high quality and substantive, especially since taking the time for training means taking employees out of the field as well as the associated travel costs incurred.