Incidents are valid for 12 months from date of purchase. Desktop incidents cover desktop products consisting of all Microsoft personal operating systems, Office, Home Multimedia, Games and hardware. Incidents are valid for 12 months from date of purchase. Developer incidents cover all Desktop products and development tools. Incidents are valid for 12 months from date of purchase.
Comprehensive incidents cover all products.
If you cannot get the help you need by looking up a procedure in the manual or help files, this is the service you should purchase. This is a phone based support service via 0800 Toll FREE access. FREE Standard support incidents may be combined with priority support contract incidents to take advantage of the additional services offered with Priority Support. This is a phone based service where toll charges may apply. A single support issue is a problem that cannot be broken down into subordinate problems.