The LRC Director and Technology Aide need skills to provide first level support for instructional area computers, printers, and local data network management. These skills will enable them to troubleshoot simple hardware, software and local network problems and determine if a higher level of support is needed. They will be able to backup and restore file servers. They will also be trained to a level to provide training on all adopted instructional applications. The support capability requires, at the least, training equivalent to an end user and additionally advanced coursework that addresses issues of real classroom use of technology.
Appropriate training accompanies the installation of all local network components.
Beyond this, out of district user group and seminar participation in all areas of responsibility is encouraged. Upon full implementation of the plan, one full-time position is created in each school to support this new environment. In this way, a person can be fully devoted to the administrative tasks of software, hardware, and network support for staff. The current LRC Director and Technology Aide positions will require support activities as well, but their primary responsibility remains with the students. When building level resources cannot address the support of technology in instructional applications, the district office supplies the next line of support for the schools.