Business operations become more sophisticated every day.
These cutting edge capabilities help stream-line providers' administrative tasks so they have more time to focus on the care of their patients. I am excited about our ability to offer this technology and improve communication with our providers. When a prior authorization or referral is required, the provider has the ability to submit a request online 24 hours a day, seven days a week. In addition, providers can monitor the progress of their requests and enter additional comments if they so choose. As providers track their requests, they can review the rationale behind the authorization determinations and view each determination in the context of the nationally-accepted guidelines used to evaluate every request.