Together, clarify and define the central problem. A plan of action has to be based on consensus between the parent and you about what needs to be addressed. Don't try to solve at once everything that a parent perceives to be wrong. Deal with the most critical needs first. Write It Down Write down key points of your discussion with each parent.
Details are fresh when the conversation has just ended.
Several weeks later, details will have blurred. Note the names, positions, and phone numbers of all the key persons involved in the life of the child whose parent has contacted you. In addition to the help you can offer, identify other sources of help for the parent. When needed, link parents with support systems or programs where they can receive emotional sustenance. The time you have available for direct emotional support may be limited.