If airline tickets are purchased separately through our office, whatever refund allowable under the terms of the fare you purchased, will be requested. Although SWA will assist you in making any claims with the appropriate airlines we are not liable for airline ticket refunds. Transfers made 90 days or closer to departure are considered a cancellation of the original trip and are subject to our cancellation fees applied to the Land Cost of the original program. In the event that a trip is canceled due to insufficient sign-up, participants may transfer to an alternative departure or tour with no administrative fees charged. This coverage typically reimburses the nonrefundable air and land costs of your trip should you have to cancel due to a medical emergency, injury or illness involving yourself, a family member or business associate.
Additional coverage is also available for luggage or personal medical costs.
Tickets are normally issued 30 days in advance and are subject to a processing fee. A suggested air itinerary will be included with your Pre-Departure Packet if requested. Tickets will be sent with your Final Documents . SWA is not responsible for any airline penalties or fees resulting from changes or trip cancellation once tickets have been issued. If you make your own air arrangements or prefer to use frequent flyer awards, SWA will suggest the recommended flights but it is your responsibility to make sure that all flights coincide with the trip itinerary and you must send a printout of your air schedule to SWA 45 days before departure.