Suspend judgment and accept them as they are. Assumptions only breed shattered expectations. If you can t fulfill a commitment, let the people to whom you made it know early. Though the truth may be painful, people want to know it, and can deal with it. Always be fair.
Consistency is frequently unfair, and people prefer what is fair.
The more you do that, the more others will think of you and all of you will benefit. Encourage people with working relationship issues to get help. A trusted confidant is invaluable to gaining perspective and deciding on a course of action. Frank Peavy - Information Technology Mgmt. Please let us know what you ve found useful on the Net.