All technical problems with the satellite system should be reported promptly to the Help Desk. In most cases the Technical Service Coordinator will be able to solve problems over the telephone. In instances where the problem is not resolved by phone, the Technical Service Coordinator may order a field service call. If the Technical Service Coordinator determines that a field service call is required, a technician can be dispatched to the site pending whatever proper approval is required at the local level. The service also covers re-peaking, realigning or reshaping the parabolic of the satellite antenna as necessary.
All labor associated with repairing or replacing covered items is included.