As we have stated, anger is a normal emotion. Holding anger in produces feelings of stress and frustration. Therefore, students need to be taught constructive ways to release anger. These may include counting to ten when anger starts to take over, talking to someone uninvolved in the conflict about angry feelings, or doing something to release anger energy such as riding a bike, drawing, or listening to music. One of the most difficult parts of working out a conflict is knowing what to say to the other person and how to say it.
Communication becomes a trap at times when conflicts occur.
It is important for students to know that in order to work through conflicts they must communicate in a caring way. Communication has two parts - the listeners and the speaker. Each has a job when conflicts are being talked out. Each role should be taught. Students should be taught that since each person is different, we will have different thoughts and opinions.