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The Web site features a variety of tools to help visitors understand SLM including articles, research, an online discussion group, a list of relevant vendors, links to other Web sites and a self-assessment tool. Effective SLM depends on IT or the service provider providing the particular service that the customer needs when the customer needs it. This site gives IT users a forum to learn, not only about the theories behind SLM, but how their internal practices compare to other companies' best practices within their industry. This service level management initiative is a good example of how service levels are coming to the forefront of customer deployments, in many ways becoming more important than features and functionality. This Web site is an excellent way for us help our customers learn more about SLM best practices.