The 3C Service Performance Program is designed to enhance the level of service that Nortel Networks and its distributors deliver to customers, while increasing loyalty between customers and their service providers. As the communications market evolves customers require equipment distributors to provide expertise and support throughout a system's lifecycle. Because communications systems are a business' backbone, customers require assurances that the service vendor is properly qualified to support their environment. The 3C Service Performance Program officially recognizes the expertise of distributors who offer the highest level of support by certifying their Competency, Capacity and Capability, while supporting their efforts to improve quality.
Communications systems are the lifeblood of any business.
The 3C Service Performance Program gives customers the assurance that by focusing on Competency, Capacity and Capability, certified service providers have a service and support organization designed around meeting the customer's business needs. By meeting these requirements, distributors demonstrate to their customers that they can provide a safety net of services that will keep their communications systems in the best possible operating condition. The 3C Service Performance Program provides a number of benefits to its participants, which are designed to ensure that customers receive the highest level of support possible. Nortel Networks' common shares are listed on the New York, Toronto, Montreal, Vancouver, and London stock exchanges. Nortel Networks, Meridian, the Nortel Networks Globemark, Unified Networks and How the world shares ideas are trademarks of Nortel Networks Corporation.