LO5.01 Identify reasons why conflict is prevalent in health care. LO5.02 Explain why conflict occurs. LO5.04 Discuss whether conflict is constructive or destructive. Some task conflict is normal.
Administrative conflict is more often destructive, and emotional conflict is most often destructive.
LO5.05 Explain why it is important to determine the level of conflict. Alternatives for conflict resolution depend on the level of the organization where the conflict is occurring. Individual conflict occurs when the locus of the dispute is the individual. Group level conflict can be intragroup or intergroup. Interpersonal conflict is usually a function of interdependence between parties.