Learn how culture affects motivation. To instill a common mission and vision throughout the organization, certain essential concepts must be grasped and viewed as the norm. Functional and Cross-Functional To be fully effective, quality and customer service must be managed within the functional framework of an organization. Once a commitment for improvement is made, enabling the culture to be more receptive to new ideas, an organization must develop a cohesive plan. Learn to follow a list of prescriptions that improves the environment in which change is implemented.
Any program is only as good as the results it produces.
Learn to develop personal action plans which will be used to chart individual actions and results.