Consumers use ServiceEngine free of charge. Because ServiceEngine's advanced functionality can be added to a company's web site in just minutes, businesses and consumers can communicate directly through the company's existing site, through a separate, customizable contact page on the ServiceEngine site or both. For those businesses without a web site, the ServiceEngine contact page can be used as their sole Internet address to maintain a web presence. In addition, all organizations can access snapshot or detailed, real-time management reports that present aggregated customer activity and feedback data to assist in making strategic business decisions and improving customer satisfaction and brand loyalty. At the same time, and on the same system, ServiceEngine offers consumers the fastest and easiest way to locate service information for over 16 million businesses and organizations, and direct access to specific points of service within participating companies without having to navigate cumbersome and impersonal customer care systems.
Consumers use the site for free.
Depending on how a business or organization has customized its system, consumers can also access additional information, including company contacts, dealer or distributor listings, instruction manuals and knowledge-based FAQ's. Service news and recall data is also separately available and can be stored in one easily accessible, personalized location. ServiceEngine's massive business search engine is designed to reflect how consumers think and behave so contact information can be easily located on the Web. Customers can look up companies and organizations from ServiceEngine's comprehensive database of nearly 15 million business listings, 1.1 million government listings and 900,000 brands and trademarks even if they don't know the complete name of the organization. They can search by business, keyword, geography, telephone number or product categories.