Escalation of minor matters into more serious matters is avoided. Matters are kept confidential. Parties have the opportunity to express their views. No decision will be imposed on the parties. All agreements must be mutual.
Agreements can involve monetary restitution.
Agreements are valid and binding on both parties. Programs have demonstrated a high satisfaction rate and a high compliance rate. There is no cost to participants. Mediators are professionally trained volunteers and program staff. They serve as neutral parties who are ready to listen and take the time necessary to help both parties reach a mutual agreement.