Therefore as well as looking for 'fitness for purpose' in our software tools, we look for ease of maintenance, longevity of vendor support and of course value for money in terms of total cost of ownership. The Revenue Commissioners AIM's philosophy is focused on debt collection. It provides Revenue officials with the procedures and tools to identify and manage delinquent accounts. The queries run against an Ingres DBMS data warehouse of customer information. The cases selected by these queries are distributed to teams of caseworkers for detailed examination and action.
Caseworkers have many options to deal with a problem case.
All activities are automatically recorded in the Ingres DBMS database with user, date and time stamps. A notes facility is available with each intervention activity, allowing caseworkers to enter detailed information. Closed cases are archived and remain available indefinitely for reference. Where required, records in other systems are synchronized with AIM actions and outcomes, making a full range of reports available to caseworkers. OpenROAD allowed our developers to quickly develop powerful applications to access our integrated taxation data, while Ingres DBMS was a key element in propagating our data warehouse and providing a robust, easy to manage solution for AIM and other applications.