These topics are based on a list from the article. My treatment of the individual items may lack some significant distinctions. Build on the basis of users' knowledge The user's existing knowledge should be used. Relate information to users' knowledge Relate new information to user's personal knowledge. Organize the presentation Information presentation is as important as content.
Accommodate differences Give access to different levels of knowledge, learning and meaning.
Present material worthy of review Give the user information that's worth thinking about. Speak the users' language Present new information in a manner that relates to existing knowledge. Provide data using multiple means Use graphics, design, words and network resources together. Request the users' focus Extensive learning requires attention. Simplify presentation Design should complement and not compete with information content.