Operations are consistent with the terms of the Memorandum of Understanding or the Site Agreement. Implementation is derived from the SC goals, a gaps analysis, and is consistent with the implementation plan. Operations are aligned to effectively deliver integrated citizen-centred service. Clients know what, where and how to access information about Government of Canada programs and services. Improved client satisfaction.
Client needs determination is comprehensive.
Client needs determination is consistent among partners. Services are consistent with the Memorandum of Understanding or the Site Agreement. Communications tools and processes are in place and being used. Other partnership initiatives result from Service Canada experience. Resources and other practices are shared among partners.