Our EAP counseling sessions are completely confidential and free of charge to participants at the prescribed allowable sessions determined by the employer. The person seeking assistance calls a national toll-free number. Our case managers gather information from the participant and make a referral to a clinician in their local area. Our EAP allows your participants to present any problem as the reason for their contact. This flexibility is very effective in dealing with denial of the actual problem, which is often the case in addiction or eldercare problems.
Additional sessions are available with our network of counselors.
Not only is the EAP helpful for employees seeking assistance on their own but is also a valuable tool for supervisors in dealing with difficult employees and their job-related problems. Supervisors can use the EAP for referrals with employees whose personal problems impact their ability to function in the workplace. A supervisory referral can often assist in identifying and resolving the cause of the employee's problem. Through our active program promotion, we work toward achieving a higher average annual EAP utilization rate than the national average. We will treat most participants who contact us within the allotted EAP sessions and do not need to refer them to the health plan for additional treatment.