In your daily interactions with others, you may encounter misunderstandings and disagreements and need assistance to resolve them. The UCI Campus Mediation Program provides an informal way for staff, administrators, faculty and students to resolve their conflicts in a fair, confidential, and mutually agreeable way. A process in which a neutral third party, the mediator, helps people involved in a dispute work together to reach an outcome acceptable to both. Mediation is not a process to decide guilt or innocence. Role of Mediator A mediator ensures that both parties are heard and that each believes the agreement reached is the best alternative.
Control remains in the hands of the parties involved.
A mediator does not impose solutions but facilitates communication between disputants. The mediators are student, staff, and faculty volunteers who have received formal mediation training from the Federal Mediation and Conciliation Program. CMP obtains permission from the caller to contact the other parties. CMP explains the mediation process to the other party involved. If the other party agrees to mediate, a mediator is assigned.