We have several e-mails returned each week because of wrong addresses. We try to answer all questions. To get a timely answer, make your questions clear.
Ambiguous questions are much more difficult to answer and are usually put at the bottom of the list.
It is a good idea to separate questions from comments. If sending photos in this format, send in batches of no more than three. After a holiday we have had as many as 150 morning e-mails to answer. With additional messages each day, it has taken a week to get caught up. We do our best to answer e-mails as soon as possible, but our best is not always good enough.