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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. The facts and circumstances leading to the issuance of our NAL are fully recited in the NAL and need not be reiterated at length. The Commission investigated eighteen of these complaints. The two remaining complaints forming the basis of the NAL involved allegations that the complainants' respective PICs were changed without their authorization through the use of LOAs signed by persons unauthorized to approve such a change.