Non-verbal facilitation includes nodding the head and raising the eyebrows as the patient is talking. The service provider can also use words, phrases or other sounds to encourage the patient to continue speaking. That's all right, I'm listening. Directing helps patients to sort out ideas and give information in a sequence. It is a useful approach when a patient is confused and doesn't know where to begin, or when they are talking quickly and mixing up issues that they are worried about.
Direction is also a good way to allow patients to share their concerns and worries more easily.
Let's find out what the problem is first so we can deal with that. Then we can talk about your husband. Summarizing and checking allow you to verify that you have understood the patient correctly. To do this, you paraphrase what the patient has said, and ask if your summary is correct. Use this skill when the patient has mentioned a number of things that you want to confirm.