A Market in Questions Chris Martins, an analyst at Aberdeen Group, says collaborative customer service applications like Quiq Connect, which can deliver rapid answers to customer questions, are here to stay. But Ward warns that the company's technology doesn't give it a sustainable competitive advantage. Outside experts can also contribute. The company's Broad Mind offers a Web interfacce for customer questions. It doesn't allow outside experts to contribute.
Customers can buy the software or use it as a hosted service.
It supports chat sessions and online surveys to capture customer statistics. It's available as software or as a hosted service. Amy Helen Johnson writes about the intersection of business and technology from Seattle.