A ny and every relationship, whether it is with your spouse, your client, your employer, or the tech support person on the other end of the phone, is greatly enhanced by understanding. Make the effort to sincerely understand and to be clearly understood. Too often we allow assumptions to take the place of understanding.
Assumptions are quick and easy.
Unfortunately they're often just plain wrong. Understanding takes more time, more patience, and more work. It's worth the extra effort. Understanding can turn an adversarial relationship into a positive, productive one. Understanding can solve problems which previously seemed intractable.