SDS support to organize, align, analyze, summarize and retrieve relevant experience quickly, greatly expands the power of the alphabet to generate knowledge and ideas beyond what can be achieved through traditional printed documents, wordprocessing and email. The Internet now adds an additional advantage of uniform, timely delivery, world-wide. This emerging environment portends a new paradigm for technology to provide a useful operating system for people and organizations. This capability is generic. It improves building a dam, writing a book, going to the moon, or to the grocery store, planting a garden, planning a merger, getting the car serviced, or going to the dentist.
All human activity uses information of some kind.
So, adding intelligence to information improves everything. People have to think of it, or be told about it, and then overcome ignorance and strong disbelief that it is a powerful technique. Then they have to create a tool that adequately implements the concept, and then they must work with it for a fair amount of time so that the benefits of investing intellectual capital begin to role in. Oh, it really helps to write things down, and link them up. Managers are familiar with communication, and with business metrics.