The call centre is a very exciting world that has grown and changed exponentially over the past ten years. The job of the call centre front line employee used to be considered entry level, a back office function. Increasingly as we move towards high-end customer interaction centres, call centre employees are highly skilled knowledge workers who are in great demand in the job market.
Corporations invest thousands of dollars in recruiting and training call centre employees.
Retention of employees is an important issue in this highly competitive job market. Maximum retention of employees depends on 4 key factors. Call Centre Link to Corporate Strategic Plan 2. Recruitment and Continuous Learning 3. Partnership Management Behaviour 4.