In addition to determining what qualities and skills your future customer service employees should have, you'll have to find out where all the good candidates may be hiding. And, of course there's that marvel of modern technology, the World Wide Web. Now there's a great place to browse for CSRs. So, while running help wanted ads in the local newspapers is an old and trusted tool, don't turn your back on other options for finding smart, sassy service pros for your organization. It's easier than you think.
Customers can pick up dispositions like that over the phone.
Plus, voice tone and quality are also very important factors for a successful service pro. Role play sessions can provide you with a ton of information. Now that's about as close as you're going to get to having a Crystal-ball for seeing into the future. So, give these tips a try, you'll increase the odds of filling your seats with customer service pros who are quite good at finessing your customers. Besides focusing on your requirements and expectations for customer service personnel, another way to improve your odds of hiring the right people is to also focus on the needs for your specific service market.