In honor of National Older Americans Month, Superintendent of Insurance Neil D. Levin advises older New Yorkers that the Department is here to help answer all insurance questions. A ranking of health insurers in terms of complaints is also available. The Department's website also contains summaries of important laws so that consumers know what their rights are and can obtain answers to frequently asked questions.
Consumers can also obtain free publications on homeowners, auto, life, and long term care insurance.
The Department's Consumer Services Bureau provides assistance to consumers who are having a problem obtaining satisfaction from their insurance company or agent or broker as well as provides general information. Last year, the Consumer Services Bureau investigated more than 60,000 complaints from consumers and providers. The Bureau also responded to approximately 500,000 telephone inquiries for information. The Department's Consumer Services Bureau also performs outreach and at the request of an organization can speak to groups on Medicare supplement insurance, long term care insurance and other insurance issues.