Now , in reading all this it sounds as if we have a huge staff. In fact, we have 15 employees in total, most are part time workers. There are usually 6 salespeople on the floor at a time. We average about 130 transactions a day. Both my wife and I work the floor constantly.
Customers feel that they are receiving special treatment when they are being assisted by the owner.
Employees feel like coworkers rather than subordinates, hence want to help people just like the boss does who s working beside them. For those store owners who like to manage from the back office, shame on you because you re letting one of the best opportunities to get to know your clientele go by the wayside. Independent retailers are fast becoming a dying breed not because the consumer doesn t want them around, but rather because the independent store owner has given up on all of those things that make him special. If we would all go back to what attracts consumers to us in the first place and stop letting customers dictate what we should be making, we as independent merchants can become the consumer s first choice.