When the pastor returned and heard of the tragedy, he vowed that his phone would never be without a listening ear. Because it was designed to save lives, the service was called Lifeline. Lifeline met such a universal need that soon it spread to other churches, then to other countries. Now CUSA and each of its affiliates are independently incorporated, with volunteers from many denominations. Today Lifeline affiliates in over a dozen nations around the world offer similar help to troubled people of all races, ages, and economic conditions.
All affiliates share certain characteristics, though there are some differences.
All offer help without charge. All are under oath of strict confidentiality. All offer help anonymously. Callers are not requested to give names or addresses unless it is necessary to save a life. Beyond help The real tragedies that upset even experienced telephone workers like Diane are those lives that cannot be saved.