We have choices in how to react, and we are all responsible for managing our conflicts.
Conflict can involve two or more individuals, teams, groups or departments.
When the persons involved are unable to come to a working agreement, and their conflict is affecting their work productivity or the people around them, then it is useful to have an objective third party work with the persons. It is at this point that the conflict resolution process may differ widely. D r. Spann's psychology background is very valuable in tension-filled conflict situations. Most people will cooperate with a resolution process if they feel that their concerns and feelings have been truly heard. Most conflicts can be resolved or managed so that the parties can work together.