Specify the text of the journal in the text window. The Colors window displays assigned alerts and unassigned alerts over the two blocks of colors. The basis for the alternative mode is to ensure that journal entries are made at all points in the life-cycle of an alert. The Acknowledged field is not used to identify acknowledgment, but instead identifies assignment. Normal users are defined as view only users.
Administrators manage and work on alerts.
When a new alert arrives, an administrator or super user can assign it to an administrator by selecting the Alerts menu's Assign option. A Forced Journal Entry window is displayed. The administrator should make an entry in the text window and set the Identity button to themselves. Upon click on the OK button, the alert appears in the assigned alert color that is appropriate to its severity. An administrator who assigns an alert can also reprioritize an alert, which will also display the Forced Journal Entry window.