Users found to be spamming will have their account terminated without warning, and without refund. Email is not to be left on out server. Users must use their real return address when sending email. The refund will be based on the remaining balance of the existing account and the number of hours used to the nearest account or package. If the account has been used less than 30 minutes and we are unable to get your computer on our service, a full refund would be given.
All refunds are dependent on the amount of service provided.
If termination of the account is a result of the client violating NetKnow policies, NO refund will be given. There will be an additional charge to correct the situation. Some computer systems may require that a technician provide support, e.g. Hardware conflicts, etc. This support may be provided at our current rates. Liability and responsibility Please be advised that NetKnow provides access to the Internet and does not have control over its content.