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Customer service is the most important aspect of any retail establishment.
Customers who receive great service return to shop again and often bring or tell friends about your store. Customers who receive poor service stop patronizing your store and like the customers mentioned before, they often inform friends of the service they received. This is easy to do for most customers, but what about those customers that are upset, irate, and bent on giving you a hard time. This article will discuss how to deal with these types of customers effectively. First and foremost, when your customer is unhappy, it is important to maintain your cool.