Please feel free to ask your department manager, store manager or division general manager any question at any time. Use your good judgment in all situations. This simplified Employee Handbook is the first evidence for these new employees that Nordstrom is a different place to work. Then everybody has to live by a rule because one person did something they shouldn't have done. Get those rules out of the way because all you get are people who are paralyzed.
Companies say they are empowering their workers.
But when you ask to see their employee handbook, they show you a 400-page manual. My future goal is to be a general manager, and I am grateful for the opportunity to work at Nordstrom. Find out their name, where they are from, what their job is going to be here at Nordstrom, and something interesting about them. I'll give you four minutes. The instructions set off a buzz of animated conversation, even some genuine laughter, that lasts until the trainer brings the room to order.