We use only the most reliable carriers. We use only freight carriers that have proven track records of on time delivery and low rates of damage. In the rare event you should see damage, no matter how slight it may seem, call customer service immediately so as we may make the determination as to what course of action to take. Taking care of your interest is our best interest. If at all possible, you should arrange to pick up your shipment at the nearest terminal of the delivering carrier.
Carpet tends to be very heavy and generally hard to handle.
Area rugs and other small items will be delivered directly to your door. If you picking up the shipment is not an option, you should arrange to have your installer pick it up. As a flooring professional he is accustomed to handling large and heavy floor coverings. If the above are not options you have, your shipment can be delivered directly to your home. Keep in mind these extra charges are for bringing their equipment into a residential neighborhood only.