Internet News Internet Investing Internet Technology Windows Internet Tech. I-Zip Server i. Bill Pay Zealmarks ClearExpress Web Support Auto helpline ClearExpress Web Support allows customers to make direct access to a customer support database, thereby reducing the load on toll-free 800 number help lines. It uses the WWW as the interface and comes with HTML page templates called WebSupport Forms to ease the transition to the web format. With ClearExpress Web Support customers can either query a knowledgebase - which may by itself solve their immediate problem.
Customers can later return to the site to see what further input has been given to their case.
One of the first sites to use ClearExpress Web Support is that of Tandem Computers' UB Networks division.