The Korea Post Office has more than 5,000 mail stations in South Korea and more than 12,000 postal carriers. It is responsible for the delivery of mail and parcels throughout the country. More than 1,000 SPT 1500 computers, which are based on the popular 3Com PalmPilot architecture, are now being used in the Automatic Data Process in some distribution centers across the country. Mail carriers now key in all delivery information and capture the customers' signature on a delivery note. This old process is time-consuming and has a high error rate.
Carriers also experience fatigue from the manual data entry.
All delivery information can then be uploaded to the server. The ability to upload information substantially reduces processing time by eliminating physical data entry and results in instant availability of shipment information through the network. The new process also helps to increase accuracy and reduce operator fatigue. It replaces a slower, error-prone, manual key entry consignment note system. We believe this technological breakthrough will drastically improve customer satisfaction.