The Te of Piglet We can't avoid them.
Difficult people are everywhere.
They stand next to you in line or yell at you on the phone. They will undercut your suggestions in a staff meeting or they never have a nice thing to say about a project, person or one of your ideas. Negative behavior can spread through a work environment like a bad cold after a blizzard. It can be costly to an organization in morale or in the loss of customers. They can be your boss, co-worker, subordinate or a customer.