You learn by talking to other people, reading and vendors. People skills are important, too Computer knowledge is indispensable, but knowledge about human nature counts, too. It helps to be able to communicate well and deal with a customer. I've talked on the phone to clarify a problem. Every customer whose computer is on my desk, I have talked to.
Customer relations are very important along with knowledge and people skills.
The work is far from static, and technicians must keep up on fast-changing technology through reading and training. Bray, who has worked in the field for 14 years, has seen a lot of changes. To advance in the field, you need to become certified. Job opportunities multiply with the number of certifications a technician has. However, much of the learning still takes place at work.