A transmission protocol in which data for each channel is passed in specific time-slots. CAT Computer Assisted Telephony See CTI CCS Common Channel Signalling The use of a dedicated channel for the transfer of signalling information relating to a number of other channels. A unit of traffic intensity equal to the average number of calls per hour assuming a mean holding time of 100 seconds. CDS Caller Display Service BT's method of delivering calling line identity into the home and small businesses. CIT Computer Integrated Telephony See CTI Class of service Class of service defines the telephone facilities available to extension users.
Conference call A call including more than two parties.
A conference may be initiated by an agent or from another source. Also used as a general term for the CTI area. A world-wide standard for digital cordless telephony. As established in the UK, CT2 uses 4MHz of channel frequency between 864.150 MHz and 868.05MHz. The ability to inter-work the call centre or ACD with other computer systems.