In all of our areas of endeavor, our primary goal is to provide a superior level of service . CBSA's commitment to excellent service is our guiding force and our standard of measure. To support our commitment to service, CBSA utilizes custom designed software to allow us to respond quickly and efficiently to the needs of our clients.
Database management is recognized as a key component to our success.
CBSA maintains an increasingly large volume of critical data that gives us a clear edge in interpreting and analyzing claims information with meaningful results. System and data reliability is assured through fail-safe backup measures. As technology advances, enhancements and upgrades are made with an eye toward the future. In addition to claims and eligibility transfers, EDI will enable CBSA to interface with employers' payroll and benefit systems. An Interactive Internet Customer Service website offers self funded clients immediate access to information regarding their employee benefits plan.