So you can present information on-line to partners, colleagues, associates, customers or the public, safe in the knowledge that they can pinpoint the exact piece of information they need, when they need it. Trove, Ringwood s answer to publishing documentation on the intranet or Web, enables you to maintain a single source document for both Web and print versions. The responsibility for Web publishing remains with the authors, not with the IT department. Trove is so fast and accurate that all your staff, especially those employed in Call Centres and Helpdesks, can use it with total confidence.
Administrators can log activity and use disclaimers and print banners.
Creating effective HTML, however, is a time-consuming and technical task. Worse still, you could well end up with a completely separate version of your master source document, which can all too easily get out of step with the paper version. Creating the initial HTML document is only the beginning of your problems. To make its online delivery efficient and effective, you need to split the document into several smaller chunks. Often, the time or personnel necessary to do this properly are just not available, resulting in out of date, incorrect or unusable documents on your intranet.