Placement and retention in post-secondary education or advanced training, military, employment, or qualified apprenticeships. For all customers, the participant and employer satisfaction indicators. By setting the level of performance outcomes at the current level for JTPA programs, WIA program participants should experience high levels of positive outcomes and report overall satisfaction with services received. Continuous improvement will be encouraged at the local level by gradually increasing performance levels over the five years of the plan. Continuously improving the workforce development system should result in increased levels of customer satisfaction.
Customer satisfaction is determined by mail surveys.
The MDCD identifies the names and addresses of the participants to be sampled using the Management Information System. The Department of Management and Budget mails the surveys and the ESA tabulates the results. Reports with the findings are distributed on a quarterly basis to all MWAs for use in evaluating MWSC performance. Michigan also uses the Enterprise System method for continuous improvement. All 25 MWAs are Pioneer members of the Enterprise System.