Dean is President of Allegheny Industrial Sales, Inc., holds a MBA from Robert Morris College, and a BA in Managerial-Economics from Marietta College. Dean is a Senior Member of ASQ, a CQE and CSQE, is an instructor in SPC and Six Sigma, and serves as Chair Elect of the Pittsburgh Section . When assessing the efficiency of an organization, it is very common to examine the efficiency of the daily work processes. The key to developing lasting improvement is to understand where the problems originate. One answer is a lack of organizational alignment.
Conflicting goals are common in systems as well as in people.
Prior to becoming a professional consultant, he held a variety of high-leverage positions in several major organizations. Douglas earned a Bachelor of Science degree in Chemistry from the California University of Pennsylvania in 1982. In 1984, he began studying the work of Dr. W. Edwards Deming, which led to a yearlong private tutorial with one of Dr. Deming's colleagues. The tutorial focused on Deming's System of Profound Knowledge and the Disciplines of the Learning Organization as defined by Dr. Peter M. Senge. Douglas has worked and consulted in the Textile, Chemical, Healthcare, Metallurgical, Plastics, Travel, Computer, and Food Industries over the past 18 years.