And haven't we yet learned that any measure or reward only works as an incentive in the short term, if at all. Ironically, the longer we try to garner these behaviors through measurement and reward, the more damage we do to the quality of our relationships, and the more we trivialize the meaning of work. Far too many organizations have lost the path to quality because they have burdened themselves with unending measures. The path of measurement can lead us dangerously far from the organizational qualities and behaviors that we require. But measurement is critical .
All life thrives on feedback and dies without it.
We have to know what is going on around us, how our actions impact others, how the environment is changing, how we're changing. If we don't have access to this kind of information, we can't adapt or grow. Without feedback, we shrivel into routines and develop hard shells that keep newness out. We don't survive for long. Feedback is self-generated.