Voice mail is currently available in seven locations with new sites planned. Each user sets a private password. The networked setup of the State's voice mail systems permits users to forward and receive messages from any of the connected systems. InterTech no longer offers a user training class. Product management staff will be available for on-site assistance and for train the trainer sessions with your agency.
All training is at no additional charge to the customer.
For a quick update on how to use voice mail, please call 651.297.1446. ECP applications are completely customized for each user, and provide automated menus, informational announcements and call routing for callers to a user's public telephone number. All sites equipped with Telecommunications Division's centralized voice mail systems can support ECP applications. In a typical implementation the user forwards the agency's public telephone number to the serving voice mail system. The ECP application functions as an automated attendant, answering calls and running the application as designed jointly by the user and Telecom staff.