Advocacy generally takes the approach of educating customers about their civil and human rights, providing advice regarding services and benefits to which they are entitled. Independent Living Skills Training INC emphasizes independent living skill development in an array of areas that focus on customer needs. It is the primary vehicle for describing services to callers and initiating the process that enables customers to become participants in services, active in society. Peer counselors are individuals with disabilities who are selected on the basis of their communication skills and their ability to identify with independent living goals. The group is facilitated by INC staff, but run by the group.
Cross disability means that anyone no matter what their disability can participate in the group.
A Personal Assistant is an individual who assists a person with a disability in activities of daily living. These activities may include, personal care, meal preparation, shopping, transportation and light clerical duties. If the customer does not qualify for DHS funding, alternative funding can be looked into or private pay from the customer themselves is worked out. Training is giving to the customer so they learn how to hire and manage a Personal Assistant. Intensive training is also given to all of INC's Personal Assistants.