Appiant's solution allows people to connect anywhere, anytime and in a highly personalized manner using virtually any communication device. SafeHarbor will provide support for Appiant's growing customer base. Appiant needed a customer support center that could handle technical questions to accommodate a wide range of users. SafeHarbor's online support sites were designed to serve both the early technology adopters and those who are new to the product. This will allow Appiant's customers to more quickly use and understand the new technology.
Customer service is a key ingredient for successful business.
SafeHarbor develops, hosts and continuously updates each client's Web self-help Knowledge Base. The SafeHarbor customer support site is seamlessly integrated, so users never know they are leaving Appiant's site to get help. SafeHarbor charges a monthly fee instead of charging by the minute or by the call like a typical call center. That gives SafeHarbor an incentive to guide customers to detailed answers on its Web support sites and reduce more expensive telephone calls or e-mail. Appiant is the latest company to leverage SafeHarbor's expertise in providing customer and technical support.