Repairs Under Warranty ACT products under warranty are either repaired or replaced, at ACT's option, within 10 days of receipt at ACT's authorized repair center. Repair parts requests for quantities of 2 to 5 parts are repair and returned within 20 working days. Repair part request for 6 parts or more are quoted based availability. You will be asked to provide the product's model number and serial number, for warranty verification and a description of the fault. The ACT-issued RMA number should be legibly marked and readily visible on the outside of the shipping container to insure prompt handling.
All shipments are prepaid.
ACT shall pay for the return shipment to the customer. Repaired products are typically shipped via UPS ground in the continental U.S. and via DHL for international shipments. ACT will inspect and determine the warranty effectiveness of products returned for warranty repair. Repaired products carry a 90-day warranty or the original warranty whichever is greater. Repaired products are returned with the same software version as received.