It is a glorious system. The stakes are too high. What we do is too important. We simply must be the best. We know that this summer has seen increasing frustration about how well the industry is performing or not performing.
Demand is up.
Every day was like the Wednesday before Thanksgiving. Stories about weather delays, poor customer service, ticket prices, lack of information, crowded airports, were part of the nightly news and the focus of congressional hearings. And in the face of that frustration criticism becomes the weapon of choice. It's not my fault, it's the other guy. There is only determination, and keeping on when everyone else has run home to mama.