This is where the contracted service person connects the customer to the JetStream service at the exchange. The customer must already have a filter installed from a previous Jetstream installation, or provide their own filters. Both Business and Residential customers have to incur additional charges for the additional hardware as desired. Prices, terms and conditions are subject to change with notice. ZIP Internet will bill the customer for the Internet access service provided to the customer.
Billing is monthly on the date that the customer was connected to the service.
Usage charges are calculated on a per megabyte basis. The first point of contact for customers would be ZIP Internet. Depending upon the query they could either be directed to the Telecom 123 or 126 call centre or solved by the ZIP Internet s help desk. It is the customer s responsibility to keep track, as additional megabytes will be charged at the applicable excess megabyte rate. If you have any specific or unique requirements we would like to hear from you.