Tom Restaino quickly concluded that the Internet was the best option. We also designed and implemented ITT's Internet Infrastructure. This included a firewall with a DMZ for added security and a Secure Socket Layer implementation. It is a service to our clients who we pay freight bills for, as well as to our carriers who we are paying the freight bills to. They can now determine what has been paid or when something is going to be paid.
Carriers can also look up how much their next payment is going to be.
Each week we used to fax information to carriers about their account status. Replacing this with a web inquiry will probably save us one thousand dollars per month, in telephone costs alone, not including the labor saved. But it is not just about saving money. It is about giving a better service. Both our customers and carriers can now get the answers to their questions directly from our real time system, using secured web access, at a time it suits them.