Very Unimportant 16. Having a single point of contact, such as a project manager or account manager for the entire building process. Very Unimportant 17. Builder keeps appointments. Very Unimportant 18.
Builder follows through on promises.
Very Unimportant 19. Builder corrects minor problems as soon as they are identified. Very Unimportant 20. Being kept well-informed about the decisions that need to be made. Very Unimportant 21.