It's hard to believe, but this month makes two years that we have written for ClickZ . And while each week we tug at our hair trying to come up with a new and interesting topic for our readers, we have also noted threads of the same theme that run through many of our columns. Cool doesn't cut it.
Databases break down.
Print catalogs don't jive with online catalogs - different pricing, different inventory, different policies regarding delivery and returns. The Internet is notorious for focusing a magnifying glass on corporate mismanagement, inefficiency, lax customer service, internal turf wars, and redundancy. Only those companies that are willing to lift the hood of their organizations and fix the fundamental infrastructure problems will survive the Internet. Otherwise, the magnifying glass will fry them like a bug on a sidewalk. Health care on the Internet has been a big disappointment so far.