It requires a substantial commitment by the company, but Hopper says the return in employee loyalty is worth the effort. They are more committed and involved than ever. There's an enthusiasm about coming to work every day that wasn't there before. Implementing such a plan demands more communication between management and the workforce about the company's performance. He feels that the company's dedication to fast, reliable, high quality work is one of the determining factors in its success.
Customer service is another area in which the firm excels.
All three partners are strongly committed to providing personal service to their clients. A reflection of that allegiance, is the fact that all three men are personally involved in their community. From school and church activities to working in charitable organizations, they set a fine example by their actions. And that's really where the difference is evident. The success of their company is the result of the spirit they bring to it.