When a relay operator answers, give the operator your area code and phone number. Then give the operator the name, area code and phone number of the person you want call. When the person is on the line the operator will type what you say to the TDD-user, and speak to you what the TTY user types. Relay operators have been trained in ethics, procedure and American Sign Language grammar. They will relay the conversation from you to the person you are calling, but they will not interfere, advise or handle your business for you.
All calls are confidential.
MRS ask users to be patient with the relay process since it involves phone transfers, computer procedures, etc. Operators cannot wait while you look up information or telephone numbers. State Services for the Blind and Visually Handicapped will produce materials in Braille. For information about this service contact SSB at 642-0852. One page of print is usually two pages of Braille.