All services are available on hourly, retainer and contractual arrangements.
HCC may be contracted on an hourly basis with a provision to convert to a retainer if that option becomes economically more viable. Customers may convert up to two hours of hourly rates previously consumed. The reduced rate will be reflected in subsequent customer billings. Paperwork and invoicing are minimized HCC will log and track all support used Analysis of the support provided will assist in determining areas needing improvement Monthly statements will be provided. Support logs are available upon request.