You may also reach these groups by sending electronic mail to the Help Desk. The CSG provides support services for HMS and HSDM researchers, staff, faculty and administrators. Telecommunications services are also provided to the School of Public Health. The range of services offered by CSG include purchasing, consulting, installation, and configuration, connectivity to the HMSnet and the Internet, troubleshooting and repairs, classroom and individual training, and general microcomputer consulting. Telephone line and equipment offerings include ISDN digital and standard analog dial tone.
Consulting services are available for design of telephone and voice mail systems at no charge.
Training on the optimal use of telephone equipment and voice mail systems is available by appointment to individuals and departments. Requests for support are entered into a call tracking system where they can be monitored and delegated to the appropriate support staff member. For computer assistance or further information, please call the Help Desk at 432-2000. For telephone assistance, please call 432-1507. The CSG currently provides hardware troubleshooting and repairs for all Apple, Hewlett Packard and Dell computers and printers.