CIS will continue to review contracts and if the preference at the University is to have time and materials work done as opposed to contract support, CIS may have to discontinue contracts. CIS would give one year's notice to current contract holders before doing this. The contract renewal date for all contracts is May 1. Contracts acquired during the fiscal year will be prorated. The contracts are for a one year period, payable in advance and are non refundable.
Contracts are non transferrable.
CIS reserves the right to levy normal time and materials rates for any system failure judged to be due to unauthorized tampering, modification or attempts to repair faults by the customers. Customers wishing to alter the configuration of contracted systems are required to notify CIS of the changes so that the record can be kept up to date. Service calls for contract maintenance should be placed through the CIS Main Office at ext. Please provide your contract number to expedite service.