Preparedness is key, and as a manager you should be one step ahead of your members. Talk to other moderators and list owners and ask what problems they have had in their communities, as well as steps they have taken to solve those problems. As your community grows, continually evaluate your purpose and goals. If people are dropped from your community for the slightest transgression you will soon run out of members. Allow room for forgiveness.
All communities experience entropy - both online and off.
If you concentrate on what's important in the beginning, soon you'll have a community that's strong enough for you to shift your focus on other areas of list management. Keep yourself focused on moving forward and being responsive to your members and your list will flourish. All Rights Reserved Worldwide. It's one of the things I read regularly - even when I travel.