This is to allow the automatic generation of consumer records in the contact management module when calls are received. The on-line store been incorporated in Nice PC's web page has been developed by Anglia using Navision's award winning Web Shop module. The aim was to create a clear,structured and comprehensive site that visitors would find easy to use. If consumers wish to see the PC before purchasing they can visit their nearest Internet Exchange caf where they can try the actually Fujitsu Siemens PC model. When customers choose a particular model of interest on the web page, personal details are recorded and a method of payment is taken.
Customers can even set their own delivery date and choose a delivery method.
A clever innovation makes it possible for customers, at any state in the ordering process,to click on a call me button. This will generate a call from the call centre to assist in completing the transaction. The system When the customer approves an order it is translated automatically into the Navision back end system hosted on a Fujitsu Cordant server provided by ASI Computer plc. The transactions are secured by SSL and 40 bit encryption technology. A 256 KB leased line is connected to the firewall that is then connected to the internal network.