Very Unimportant 19. Builder corrects minor problems as soon as they are identified. Very Unimportant 20. Being kept well-informed about the decisions that need to be made. Very Unimportant 21.
Builder is responsive to change requests.
Very Unimportant 22. Builder provides assistance understanding the operation of my home. Very Unimportant 23. Builder has an effective process for handling service requests. Very Unimportant 24.