Call Center Studio delivers customer data and profiles to an agent's desktop along with customized scripts and prompts. The Call Center Studio desktop supports the agent-customer interaction, allowing the agent to meet or exceed customer expectations.
Agents view information through a standardized interface during each transaction.
Supervisors can manage more effectively by observing real-time contact center performance statistics and business metrics. Inbound and Outbound Calling Operations With Call Center Studio, a business can build and implement both inbound and outbound contact center applications. This site and its contents Copyright 2000 Rockwell Electronic Commerce Corporation. All rights reserved.