Businesses need to improve their customer response management systems. These programs address customer service and responsiveness. The goal here is to make use of technologies that increase access efficiencies to databases and connect websites to these databases. Knowledge management is an initiative that encompasses the technologies and processes that are required to connect employees with the information they need in order to make critical business decisions in their working context quickly, efficiently and easily. Implementation of enterprise wide solutions that work toward reducing internal business processes and costs remains an ongoing important issue to be dealt with.
Contemporary systems provide opportunities to handle previously manual operations electronically.
A major business challenge is a ttracting, training and leveraging staff that has both the business and technical skills required for driving both mainframe and new e-business initiatives. At the core of these issues are the business systems that currently drive these applications. Businesses have approximately five trillion dollars invested in these business systems. This represents over 60 percent of the world's computer code. Object language constructs wrap code and data into components that require a framework to provide transactions as a service to applications, irrespective of language origins.