By using existing facilities and personnel, the City of Asheville will create a greater presence in communities by providing information and personalized attention to customer needs within the community. These centers have access to city-wide information and are capable of providing general assistance. Community Information Select information that is currently available through various departments will be available in the Community Access Centers. Additional information needed in the community that is not available through the City will be developed and disseminated at these locations. In addition, this information will also be available on the Internet.
Customers can access information at their convenience - from their homes or businesses.
They can then E-mail City contact personnel with suggestions, comments or ideas. Teams of employees with diverse areas of expertise will be utilized to solve problems or deal with issues that surface in areas around Asheville. By using a unified approach and drawing on the expertise of departments throughout the City, issues can be addressed in a proactive manner. On a quarterly basis, representatives of the Community Oriented Government Team conduct a neighborhood walk. The area to be encompassed by the Neighborhood Walk is preselected and coordinated with the neighborhood representatives.