The minimum rating is zero, while the best rating is ten. A six should be considered average. Service is based on all things related to the patrons. This includes the wait staff, as well as how the management handles the patrons before they are seated. Atmosphere is based on the physical aspect of the restaurant itself and how that helps or hinders the patrons eating experience.
Bonus is based on nothing specific.
It is a direct measure of whether or not the restaurant deserves it. Further, in order to insure that the Sunspot isn't unfairly compared to the Orangery , there are four categories in which the restaurants are placed. While the food was of average quality for Casual Dining, portions were very large, were presented in an aesthetically pleasing manner, and were well worth the price, making this an excellent value, but there was nothing I couldn't have made myself. Service Glasses were quickly refilled, but the wait-staff never asked if we needed anything. We felt ignored, except for the fresh drinks.