They are merely expression of dreams or aspirations. These plans must be transformed into actions. This requires the support and co-operation of all the people that are involved in the activities of the Council. The Implementation Plan for the Corporate Plan must be designed to involve representatives of all staff, in order that they feel they have an ownership in the process. Use complaints information to analyse processes.
Centralized bureaucracy makes customer service difficult.
Assumes mayor all powerful. Prioritization of services is needed. System of grievance procedure necessary. The field trips around Tokyo provided an opportunity to see how innovation in urban development was being managed in this large city. Was a good example of how to deal with landowners.