As your outsourcing partner, our team can help redesign your contact center model to reap the benefits of our centralized, highly utilized, motivated agents. Our systems enable agent skills routing and media routing to ensure that the customer s choice of media contact does not lessen the quality of their experience. With our ability to integrate our Multi-Media Agent Desktop with a client s internal CRM modules, we can make a convincing case for outsourcing a Customer Contact Center. With our proven track record for efficiently training and managing contact centers we can quickly improve on existing customer service and sales levels. Our core competency is providing customers with superior teleservices agents, scalable growth and superior technology.
Agents can handle single or multiple media types, some concurrently.