Submit Articles Advertise Tech Tools . The cowboys talked about how much they loved their work, while proudly displaying sundry scars received on the job. The instructors often purr one day, then scratch the next.
Computers pick the worst moments to misbehave and crash.
Big file downloads are evil. We standardized on Internet Explorer 4 browser software, which is approximately 50 megabytes in size. For modem users, this translates into many hours spent online downloading. Most learners are amazingly tolerant of technical problems as long as the support team maintains an open, helpful attitude. Because most of our learners were using a modem dialup, we chose to burn CDs with all the necessary software and ship it to their homes.