Conclusion Effective communication is crucial to the success of any service organization. Communication is used to give tasks, build cooperation, maximize performance and satisfaction, and avoiding and solving problems. Messages need to be sent carefully so that they clearly communicate intentions, feeling, and expectations. They should be sent in the most appropriate manner and also be followed up to make sure the receiver understood the message. Service managers must be able to communicate effectively with both employees and customers.
Communications is a critical element in the success of any service organization.
References Bielous, Gary. Reaping the Rewards of Visual Management. Managing in the 90's. Change Dynamics - Communication Skills Cook, Curtis, Phillip Hunsaker, and Robert Coffey. Management and Organizational Behavior .