The turnaround for materials is reduced by at least one day in the ILL cycle at Tufts using this request method. Tufts uses CLIO ILL management software, and since there is no direct update available from Direct Request to CLIO, Tuft's staff manually enter data into CLIO daily. Ms. Ferraro noted that the time associated with this task is much less than what they would've spent processing the ILL request. This service has not been widely used, which is a factor of lack of publicity and promotion according to Ms. Ferraro. She plans to promote this service more widely this fall, and hopes to see an increase in its use next semester.
Authentication is based on their library card number.
Only users in good standing may place requests, delinquent accounts are blocked and patrons are directed to speak with a library staff person. These can be in the form of a 'pick list' or the item is 'trapped' at time of check-in. Materials are then shipped via the state's delivery system to the appropriate pick up location. Users may select various pick-up locations that may differ from their 'home' library, or from the location where they placed the request. Problems with the system arose in regard to the lendable status of popular materials, including best sellers.