Managing Criticism and Complaints Managing Criticism and Complaints By Jim Sparks Why Criticism and Complaints Come in Ministry 1. It has been, for centuries, the Sunday dinner pass-time of choice. Too often people prefer to complain rather than solve the problems. Men and women make mistakes, so there's always something to talk about.
Complaints often come in response to life's stresses.
In the church, people care deeply. Unfortunately this often means that they want everything to remain the same. Some parishioners want to be close to their Pastor but don't know how. The consumer mentality is all around us. We live in a service oriented society where people have expectations that their own needs and wants will be fulfilled.