Now, with the all-new Assertive Communication Skills training program, you can learn to combine strength with sensitivity and handle your communication challenges with confidence, openness and competence. You ll learn from engaging role-plays and vignettes, and take part in practice exercises that reinforce each training point. When you use your new assertive communication skills, you ll see immediate improvement in your relationships with people both at work and at home. Learn why avoiding conflict now can lead to bigger problems later on. The problem is that it brings short-term solutions, hurts feelings and makes enemies.
Assertive behavior solves problems, and it builds long-term trust and respect.
Volume 2 Roadblocks to assertiveness How messages are sent and received. I really don t care what you think. Here s what I ll do. First, I will then I want to after that I can . Volume 4 Getting Passive People to Come Out of Their Shells Ways to get passive people to be openly responsive and keep their promises Drawing the line with aggressive people Set effective limits with them in a way that avoids destructive escalation.