Programs need to reassure parents that their family will remain intact. A crisis nursery program may find parents who, after placing their children in the crisis nursery program for the first time, come back for the children after a few hours. Program staff should assure the parents that the crisis care services will continue to be available to them. Crisis nursery programs should have written policies about the rights and responsibilities of parents while using the program. Parents should be directly involved in the development of these policies.
Confidentiality is important to parents using crisis nursery programs .
Parents may have concerns about revealing family secrets, being seen as an abuser or an unfit parent, or having their children removed from their home permanently. To reduce fear, each program should have a clear policy about providing confidential services in keeping with federal and state laws. Legal responsibilities to report suspected child abuse and neglect should also be shared with parents. The policy should be given to all parents using the services. Geographic accessibility may be a potential barrier to parents considering the use of crisis nursery services .