Fault reporting and tracking system. IXI X.desktops based on X-Windows are supported. Access from PCs. A wide variety of products is installed on the GPS - see the other SLAs relevant to software. It is intended to be a software-rich environment and is also the platform on which are found expensive products that can only sensibly be provided on one system.
Advice is available from the help desk.
Access to printing services. Off site IP and Internet access in a controlled fashion. Education - General UNIX courses and courses are available, giving overviews of some of the windows systems available. The GPS has full system support from ISS staff during normal working hours. A very high priority is given to keeping the system in service, and returning it to service in the event of system failure.