Unless you have chicken pox, with a doctor s note, you are out of luck . A call was then made to United s Premier desk and the same information was repeated, in a little gentler, kinder tone. But Jane didn t give up. She went to the airport, an hour before the departure time and told the ticket desk the same story. Thank goodness that a ticket counter person could be kind and bend the rules.
Airlines are in the service industry and the human factor is critical to the equation.
By the way, I wish United Airlines would change their music on hold. All Rights Reserved.