Organizations have long relied on collaborative efforts to yield quality products and, more recently, better customer service, increased job satisfaction, and lowered absenteeism and turn-over rates. In defining community, Peck uses the terms inclusivity, commitment and consensus. Acknowledging and encouraging these attitudes in the workplace creates an environment for community-building, which, according a variety of studies, enhances productivity and financial performance.
Communication is a key element for establishing a healthy community.
If you want to know more about community-making as a tool for societal or organizational transformation, read Dr. Peck's book. To order Dr. Peck's book, visit Amazon. Com or your local independent book seller. Goleman focuses on an emotional competence framework that includes both social and personal abilities. The higher you go in an organization, the more it matters.