Tunnel performance information can be made available with a 15-minute lag time. GTEI has permission to export the CPE to 230 countries. GTEI also offers customer choice in the form of four distinct firewall service packages. GTEI will provide firewall services to merchants using any ISP, not just GTEI's own service. Hosting patches are pretested and typically installed without customer notification.
Customers can specifically request notification of major security patches.
Customers can view events and tickets associated with their servers over the Web, but this is not presented in a report form. Information about the frequency of these patches is not available. Customers receive a monthly report at no extra charge, detailing firewall incidents and changes. Information is not available for GTEI's hosting facilities. For its managed-firewall service, GTEI can respond to a serious intrusion by cutting off a customer's Internet connectivity via an analog phone line provided by the customer to a hardened Sun Solaris choke hub at the hosting location.