An expertise in Six Sigma continuous improvement developed by Motorola. A process improvement tool that uses fishbone diagrams to reveal root causes of problems. A process improvement tool that tracks performance over time. Common causes of variation Causes of variation that are inherent in a process and produce variations with predictable limits. Competitive benchmarking Comparing one organization's procedures, processes, and products with those of a direct competitor.
Complaint log A prioritized list of customer complaints.
An organizational structure that places leadership at the center and works outward to customers. Continuous improvement 1. The ongoing improvement of products, services, or processes through incremental and breakthrough performance initiatives. A process improvement tool used to demonstrate the variation in a process and to determine whether it is the result of common or special causes. Co-production Involving customers in the production of outputs.