The Quality Improvement policy and procedures are designed and implemented to assure that the organization performs well those tasks that are important to its mission and objectives. There are five basic areas or levels of a health center's activity where quality counts and where the quality process should be applied. Quality Defined Quality may be defined as doing the right things right and for the right price. Responding to what we learned about our performance.
All steps require management leadership and staff participation.
Staff can be organized into departments, teams or workgroups to carry out the process. The sequence here is idealized. In fact, the process may start at different points. For example, we may have to start with performance standards imposed by a funding agency and then design the work process to meet the standard. The doers must be planners.