For example, staff respond more easily to a complaint that a particular aide was gruff in a particular situation. Providing detailed information also will demonstrate the seriousness of the concern. Record the date and time, the name of the supervisor you contact, and their response to your concern. Keep your own copies of written materials and complaints leading up to and during this process. Once again, be specific about the concerns and the steps that have been taken to resolve them.
Councils vary in their effectiveness and independence.
They can be useful tools for exploring whether your concerns are shared by others and changes needed to resolve concerns. If the council s actions are ineffective, get involved to help strengthen the council. The long-term care ombudsman is an advocate for nursing home residents. The ombudsman has the power, based on federal law, to intervene on behalf of consumers having problems with nursing home care. An ombudsman can investigate complaints and work with the facility to respond to concerns on your behalf.