The adequacy of the management control framework for leasing and the effectiveness and efficiency of the current process will influence, to a large extent, how well RPS is able to deliver on its mandate. This environment is characterized by waning client commitment to the shared accommodation leadership initiative, a critical component of the management control framework for leasing. The stress that this is placing on the framework is adding to the challenges RPS faces in carrying out its responsibilities with respect to leasing. Under this new structure, many RPS professionals involved in the leasing process are somewhat unsure of how and under what circumstances they should interact on leasing projects. Lines of communication are still evolving.
Clients generally view the changed organizational structure in a positive manner.
Clients at the national level are aware of these differences, and are confused by them. They want uniform levels of service and service delivery methods on nation-wide basis. Clients have not seen significant change in the level of service they receive from RPS with respect to leasing. They have not been updated to reflect the BMM or the new roles and responsibilities. RPS is currently working to revise all leasing policies, guidelines and documentation by March 2000.