How to turn problems and complaints into opportunities to win a customer for life. Testimonials A complete, easy to use program. Due to server problems you are temporarily unable to view the video clips. Demonstrates how cooperation between employees impact the customer service level. Defines teamwork, identifies skills for teamwork development, and gives guidelines for a teamwork action plan.
Complaints are an opportunity to improve existing service and begin delivering quality service.
Identifies basic problem solving skills, complex problem and irate customer handling skills. Create positive customer interactions and eliminate negative communication habits. Provides an understanding of first impressions, developing a positive attitude and defines communication in its different forms. Questioning and listening skills can define a customer's needs so the employee can meet the customer's expectations. Identifies the skills for asking questions, active listening and the confirmation of understanding.