Local boards should be professionally staffed and given appropriate support to maintain effective employer involvement. Serves a universal population. Unified planning and funding, along with local authority to design one-stop center operations are essential for providing effective services to a universal population. In the 21st century, workforce systems must go beyond serving first-time job seekers or upgrading skills of the unemployed, to serve incumbent, transitional, and emerging workforces. Performance accountability is critical for the workforce system's credibility with employers.
Accountability is measured by results.
The system should be driven by performance indicators of business customer satisfaction and continuous improvement. Meets employer needs and training standards. Service providers must meet industry standards for training and have results disclosed publicly for use in one-stop service centers. One stop service centers must recognize employers as primary customers to be able to provide effective training for skills valued and sought by employers. Supports regional economic development.