But we re the last department to be acknowledged for the finding and informing our agents that a problem exists. That s why we say we re always overlooked. Someone was listening. I have to know three or four software applications like the back of my hand to be able to help the customers and agents who call in, he says. When I first started, we didn t have but one primitive phone system and one software application.
Customer service can produce headaches, caused mostly by irate callers.
He has to explain that state lottery officials determine when instant games will be settled. Winners have 180 days from that date to cash in. This rule also is stated on the back of each ticket. We hear some choice words. I ve been called a little bit of everything.