We've found the Harris workforce to be incredibly adaptable, Fentem adds. After undergoing training, they were exceeding our expectations within just a week. One is the ability to provide customer agents with intelligent access to reams of information about customer needs. It includes many customization features. This ensures that the most popular questions and the answers of the month likely including the most popular questions and the answers regarding the promotion will be at agents' fingertips.
Agents also can use keyword search strategies to home in on information.
Meanwhile, the agent records the e-mail address of the client and explains that the information will be sent shortly. The question is posted to the expert network and answered at some predetermined interval. Us Copyright 1996-2000 Advanstar Communications. Please send any technical comments or questions to our Webmaster .