However, a critical success factor is that good editor tools are available. One way we aim to address this issue is to include tools for information extraction of call properties as well as potential buzzwords. Editors would also benefit from buzzword management tools, and tools for identifying and maintaining user groups. Our study showed that an important factor here is whom you want to send the information to or receive information from. The possibility to set up different filters for different types of information is most likely a necessary extension, as the same buzzword may mean radically different things in different contexts.
Categorization also allows for better feedback to editors concerning possible annotations for calls.
There were two additional wishes from users that we see as less useful additions. Finally, users expressed a wish to be able to grade the importance of buzzwords. This is a natural wish, but it is very unclear how such gradings should affect the behavior of the system. Here, we believe that further studies are needed to determine how users envision the optimal behavior of a system. Final remarks The ConCall service shows that edited adaptive information services indeed are possible without imposing large and complicated novel tasks on editors.