Troubleshooting for easy computer downloads 1. Computer can't communicate with the camera. This is one of the most basic mistakes that you can make. In most cases, the solution could be either your camera isn't turned on or isn't set to the appropriate mode. Also make sure your connections are tight.
Camera loses power during transfer.
If your camera comes with an AC power adapter, make sure you always use it when you are downloading images. Depending on how many and the resolution of the images you are transferring, the process could take awhile and that will be a heavy drain on your batteries. If you are hooked up through a USB port, check that the port is turned on in your computer. Some computer manufacturers commonly ship their computers with the port disabled. In order to enable the port, consult your computer's manual.