Between November 1999 and February 2000, another four of Mandalay's Las Vegas based hotels, Mandalay Bay, Luxor, Excalibur and Monte Carlo, went live with ResNet, bringing the total real time available rooms to 18,979. Two more implementations took place in March and April 2000 and by publication date almost all properties should be live. The actual on-line reservation system for the first five hotels to go live got over two and a half million hits a month. Now the rates quoted are exactly as they would be if someone were to call our reservation desk. It all goes of the same system.
Customers get an immediate confirmation number while they are online.
It all goes of the same system. Customers get an immediate confirmation number while they are online. For our customers the booking confirmation time went down from 48 hours to instantly. Basically we had people sitting there reading email. It is too early to tell exactly how much the system has saved us in operational costs, however, implementing the system saves our call center staff a lot of headaches and allows them to focus on other responsibilities and analysis that they were not able to focus on before.