The VAMC is in the process of installing an interactive voice response system for appointment reminders, clinic cancellations, and prescription refills. This system will use eight voice grade lines. I Remote System Access Staff and health care providers at the outpatient clinics can access the Northampton DHCP system. The pilot project, Teleradiology for Rural Medical Centers , was designed to provide a low cost method of digitizing radiographic images and transmitting them to consulting radiologists, community hospitals and others as needed. I Tele-Triage Northampton has instituted the Telephone Liaison Care Program to decrease unscheduled visits in the outpatient programs, and to provide access to appropriate care for veterans.
All staff use the same guidelines regardless of practice site.
An interactive voice response system is being implemented for appointment reminders, confirmations and pharmacy refills. VA Home Page . Please send your comments on this page to Dan Maloney . Please send your comments on this web site operation to VA Webmasters . Last updated June 26, 1997.