Bilingual staff are available. All clients of APLA who are not being case-managed by another agency are provided with an Assessment. An Assessment Specialist meets with the client for one to two hours to assess the client's current situation, identify needs, obtain statistical data, provide information about services, develop an Individual Service Plan, and to assign the client for appropriate Case Management. Bilingual staff are available. Hours are from 8 a.m. to 5 p.m., Monday through Friday.
Case Managers reassess the client's situation and provide information and referrals.
Clients can receive referrals to APLA programs as well as other community resources. Calls are answered by a Case Manager in the order received. The Clientline hours for telephone calls are 10 a.m. to 4 p.m, Monday, Wednesday and Friday and noon to 7 p.m., Tuesday and Thursday. For walk-in service, registered clients may request to see a Case Manager between 10 a.m. and 1 p.m. and 2 and 4 p.m., Monday, Wednesday and Friday and between noon and 3 p.m. and 4 and 6 p.m., Tuesday and Thursday. Clients are seen in the order in which they sign up at the Reception Desk.