Power could be used by knowing what the worker's needs are and how to secure resources. Recognize the roles as equals, colleagues. Ask what is working for them in the system. Most importantly, don't shy away from the issue of age and experience difference. Recognize as a different kind of expertise.
Adults learn from doing, interactive exercises with a problem-centered focus.
Strategize to increase people's self-interest, hooking them into the topic of training. Sara asks for extensions. Time management, boundaries Be clear about expectations. Explore what ancillary issues may be a factor in this situation. May need education regarding prioritizing and work habits.