When you build rapport with a customer, you give him or her a reason to come back to you, and you make the transaction pleasant. The ability to build rapport with customers, not just one here or there but all of your customers, is a mark of the very best. If you want to excel at your job, this skill is a necessary thing. This program shows participants principles and strategies for building rapport with your customers, it teaches principles for rapport that you can also use in your personal and family life as well. Customers want solutions.
Customers like to work with people who are like themselves.
Appling these principles. Putting the emphasis on the people, not the job. Focusing on building rapport.