Even if you aren't fortunate enough to have a system destined to win national praise and awards, chances are that what you do have is not being used to capacity. Designing and developing a system is one thing, getting people to understand and use it is an entirely different problem. Moreover, modern programs often have so many features, it is hard for new users to select out the important ones. Because of these kinds of problems, the effectiveness of your training program becomes at least as important as the capabilities of the new system. Self-paced study generally has a poor record for student completions.
Customers expect, and even demand, professional quality service.
Ingrid Gudenas, president of ASI Northern California, has worked in training for 17 years, but has never seen any other approach produce the kind of results she is getting now. Most say it is in the 40 percent to 50 percent range for classroom training. For self-paced training, it's rare that more than 40 percent of the students even finish the course. Yet the amount of technology people have to learn today is astronomical. I've known for a long time that the level of a user's proficiency with a new technology determines their response to it and their ability to be productive.