Positive reinforcement inspires people to think beyond their immediate well being and to focus on the concerns of the group and of the organization as a whole. In today's high-pressure work environment, emotions are bound to erupt. This program focuses on a process for handling emotions in daily work situations. Participants will learn strategies to remain calm and objective and help others to do the same. For Managers Moving from Criticism to Feedback.
Criticism is a fact of life.
This workshop looks at both giving and receiving criticism. It focuses first on turning criticism into constructive feedback by using a six-step model. It also teaches the participants how to receive criticism from others without becoming defensive. Information Request Form Select the courses you would like more information about and then let us know how to contact you.