The BBB's integrity is on the line every time we review and process a complaint. Our members support us because they know we will act as a neutral third party, giving them an opportunity to learn of and respond to customer problems. There are 180 BBB offices in the U.S., Canada and Puerto Rico. Each office maintains files on companies headquartered in its service area, which may extend as far as a 200 mile radius. Local Bureaus have the most current information on companies from their complaint files, plus additional information gathered from various area sources such as local, provincial and federal government agencies.
Bureaus also carry reports on companies that conduct business nationally.
Call your local BBB first to see if it has the company report you are looking for. Looking to the future, we recognize that consumers regularly do business with companies outside their immediate locales. On average, one in five callers to a BBB must be referred to another Bureau to obtain the information they are seeking. We are studying ways to improve accessibility to our 1.5 million reports. The company has not responded.