Reports are also sent to the State Certification Officers. Additional reports can be sent as specified by the client. Inquiries AccuStandard's ISO 9001 procedures provide a clear path to identify and address product performance inquiries. Replacements for affected parameters are sent to the client at no charge. Study Basis-Verified product integrity questions are documented in the study summary report issued to all Laboratories and State Certification Officers.
Corrective action is taken to prevent the reoccurrence of the problem.
PT Sample Replacement Policies Products damaged or broken in transit are replaced at no charge upon notification of the problem. Client generated problems or breakage through improper use are replaced immediately, but at the client's expense.