All our efforts must pass the ROI test and be judged in terms of their long-term impact on success in the marketplace. We seek to create client independence - our involvement is always aimed at being a temporary one. Therefore, we work to build internal strengths and to leave clients able to perpetuate what is begun as well as appropriately replicate our efforts in the future. Inc. Performance Research Associates Inc. specializes in service quality management consulting. PRA has almost thirty years experience consulting for businesses from Fortune 500 giants to smaller companies, from public entities to private corporations.
Clients range from hospitality and health care to telecommunications and financial service firms.
Service Strategy Development . We assist clients through the creation process and assist in the subsequent organizational communication and education. Service Systems Review . Focus groups, mystery shops, empathy walks, and intercept surveys are utilized. Service Management Training .