There are still some tactics that you can use to keep your customers and your integrity at the same time. To prevent sticky situations from happening in the future, train your employees and managers on how to handle customer conflict. Discuss various scenarios that might occur with your employees, be sure to instruct them on how to handle these situations. Try role-playing to help employees feel more comfortable when dealing with customer issues. When all is said and done, training is the only useful tool, so your employees will feel they can handle almost any situation.
Customer complaints can fluster even the most seasoned professional.