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Business is about trust, relationships and delivering long-term, sustained value . . .
When customers contact a customer service center, they are often anxious or agitated. It is a moment of truth between the company and its customer . . . The Importance of Data Quality for Effective Relationships Opening systems offers opportunities for faster product development and fulfillment and better relationships. There are risks in exposing internal data . . . An important part of the bottom line for corporations is maintaining long-term, individualized relationships with their top corporate customers . . .