There is a trade off between doing it well and doing it quickly. Good support people are expensive, too. You can't just call in a 'temp' for this. For some projects, he added, this portion of the job may take months. If finding the data is the first hurdle, she said, integrating information from different databases can be even more frustrating.
Data comes in and goes into a standard format.
When you need it, it's like getting electricity from a wall socket or a dial tone on the telephone. Processes and procedures. An action plan. The performance system is a way to gauge performance. If you can't measure it, you can't control it.