Accessing the Benefits CIC s Vancouver office is already fully converted over to the new NCMS, with Toronto and Montreal scheduled to be integrated in the near future. The Vancouver office operates on a standard Windows desktop with a standard Internet browser and plug-in. Data is able to move into any application, enabling standardization of business processes while at the same time allowing shared access of all casework information on the system. Since there is no need to transport files, losing files or file information has significantly been reduced,while case turnover time has increased. The NCMS is fully bilingual, which is important for CIC employees working in both French and English.
Data is easier to understand now that there are common standard operating procedures.
The NCMS also provides more sophisticated data functions than on any of the previous systems. This kernel provides case tracking, bring forward, scheduling, workload management, file registry and forms and letters for all of the major enforcement business lines. Everybody on the new system is already seeing the benefits, says Brown. The system is customizable for all our needs, and its ability to extend or compress business rules really impresses people. The presentation and design is just like Microsoft, so the system is recognizable and easy to understand.