The Air Force has 'zero tolerance' for sexual harassment and discrimination and we take each call very seriously. An AFPC Call Center representative answers each call to the hotline. Callers with a sexual harassment or discrimination concern are forwarded to a qualified social actions counselor. Counselors ensure callers understand the avenues available to them and also ensure complaints are channeled to the proper authority. After normal duty hours, voice mail is available for callers to leave messages.
Counselors return after-hours phone calls on the following duty day.
Counselors are available 24 hours a day for emergencies or when an immediate response is desired. The call center voice mail will instruct callers how to reach an after-hours counselor.