Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us as soon as possible to expedite the replacement process. To protect yourself, if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. If you accept damaged merchandise, the shipper has the right to inspect the original shipping cartons before honoring your claim. Disposing of cartons prior to filing a shipping damage claim may limit your ability to receive reimbursement or replacement for those items.
Charges vary with the items being shipped and their destination.
Duties and applicable taxes on items shipped outside the U.S. are the sole responsibility of the customer. Method of Payment Kitchenshop accepts Visa, Master Card, cashier's check, personal checks, and money orders. We do not offer C.O.D. terms. Most items will ship within 48-72 hours. Please allow 10-14 days for delivery.