The system should aid agents in making multiple and increased dollar-value sales. Its use will require more time from agents and clients and will change traditional modes of selling. This case describes Naitonal Mutual and the Australian insurance industry, and details its decision to purchase the expert system and the formulation of its implementation strategy. A considerable effort, involving many governmental and private sector organisations, results in a new set of practices and procedures that positions Singapore for leadership as the port of preference in the Pacific Rim. She outsourced data center operations, telecommunications services, and personal computer support to IBM, DEC, and Business Land, respectively.
Case presents the complexities in managing information systems through partnerships.
Plus Development Corp. is designing a new hard disk drive for personal computers. They chose to have a Japanese firm do the manufacturing. The case highlights the background for that decision and is situated at the time when Japanese engineers are on site at Plus to work on the product's development. Teaching objectives are to emphasise and explore the difference in development styles between the Japanese and Plus engineers. A delay occurs in the schedule due, in part, to these differences.