Critical incidents can help senior students extend to skills of reflection and critical analysis.
This process requires the students to describe and incident together with the social context in which it occurred. It might be an interaction between a colleague and client which made the student feel uncomfortable, upset or even very positive. Next, the student must explain the meaning of the incident within that social context, then provide a more general meaning. Through reflecting on and analysing the components of the incident, the student increases their ability to withhold judgement until all aspects of a situation have been considered. This presentation will show you how to use critical incidents.