Heinz, a consistently high performer in the ACSI, has led the food processing industry for five consecutive years and is now the highest rated company in the ACSI with a score of 90. Nondurables, rather than e-commerce, which are still a small part of the economy, account for the upward move of the national ACSI to 72.9. The national satisfaction index has made a steady climb since a low of 71 in 1997. It is up from 72.1 one year ago and from 72.8 in the 2nd quarter of 2000. Six of the eight industries measured in the nondurables sector improve their satisfaction score, as did 25 of the 39 companies.
ACSI scores drop for only six companies while scores for eight remain unchanged.