The survey results also confirmed who uses the Centre, how it is used, how clients prefer to send and receive documents, and the level of awareness of the Web site, listserv and e-mail address. Clients use CBEC in many ways. They suggested CBEC should consider absorbing these costs. Other comments indicated that respondents were not satisfied with the method of reimbursement for postage and would prefer an easier method. To serve clients better, CBEC is implementing e-mail service to receive requests and respond to clients.
Clients can also continue to use fax and mail to send their requests.
In addition to the publications which will still be sent by mail, CBEC will put the lists on its Web site. We will also address concerns regarding closing dates on English monograph lists. The Canadian Book Exchange Centre survey confirmed the Centre's importance in the Canadian library community as a national redistribution centre for surplus documents. CBEC will continue to explore alternative methods to provide better and faster service and ensure equality of access. The Centre wants to raise awareness within the community and encourages client suggestions on ways to improve the efficiency of its service.