Nonverbal communication is present even if there are no words being spoken. Nonverbal communication is communication without words, facial expressions, and gestures. Customers can pick up on the little gestures and then get very irritated. The manager may not want to listen to the customer if the customer is complaining but a service manager must remember to appear open to any conversation that may be taking place with the customer. The Communication Process Communication seems like it would simple because people communicate every day with one another, but most dont really understand the process to make communication effective.
Communication begins with the sender wanting to communicate to the receiver.
The sender must write the message or find the means in which the message will be sent. The message could be written or verbal and could be mailed, e-mailed, or handed to the person directly. Each situation will require its own method to be transmitted. The receiver then receives the message and interprets it in his or her own way, this is referred to as decoding. The sender hopes that the receiver will perceive the message with the meaning that was intended, but can never be sure that meaning was interpreted as it was intended.