If for any reason checks do not clear with the bank on three attempts, the account is subject to suspension. Any account not brought current within a week of e-mail notice or exceeding this time frame in any way is subject to suspension. Service fees do accrue during any period of suspension. No bills or invoices will be sent by regular mail. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies TruWeb in writing for a request for termination of services.
All payment is in U.S. currency.
All fees paid in advance of cancellation will be prorated and paid by TruWeb if TruWeb institutes its right of cancellation. If cancellation is caused by customers violation of these policies, then no refund is due. Customers can cancel service any time and be refunded any amount exceeding the prepayment of the current month. Due to security concerns, account cancellations ARE NOT accepted via e-mail or by telephone. All account cancellations MUST be done in writing via US mail or fax with a valid signature of the primary contact of the account, account name, reason for cancellation.