Prince and Wilson both invite the customer to call directly and setup the return for your warranty shoes. Head Sports provides the same service for warranty shoes. However, you must call us first. We send out a label and paperwork that will allow you to send the shoes directly to Head Sports. You must include your receipt.
Customers are responsible for all shipping charges associated with warranty replacements.
Racquets that have been play-tested and any products that have been worn, used, or without original packaging or showing signs of wear cannot be returned or exchanged. We can not take back product which do not meet the above criteria. Product without packaging will be refused. Shipping charges are not refundable. We reserve the right to refuse any return at our discretion.