In Europe, one can set their watch by the train schedule. Our trains, busses or trolleys are not so punctual or dependable. Technology now makes this possible. Convenience is also an important factor in gaining passenger acceptance. Critical to the development of a convenient transit system is the determination of the origin and destination of the possible customers and their times of travel.
Convenience has many components.
System availability is a convenience factor. Location, fare payment and transfers, route determination and selection, accessibility, and easily understood directions are essential to customer satisfaction. Amenities provided the passenger at transit stops are important to gaining commuter acceptance. Perceptions of personal safety are also important to commuters. Graffiti and dimly lit trains, stations, and parking lots are perceived as unsafe.