This broad set of actions allows our customers to design solutions tailored to their unique needs, while greatly simplifying the experience of implementing and maintaining those solutions. Openness Together with Siemens' family of open CTI links, customers now have several means of gathering and integrating call center data into the systems and formats of their choosing. Open Real Time Link . To assist customers with their call center reporting requirements, Siemens has opened-up its call center management information engine with Open Real Time Link, which provides access to call center event information beyond that specified by CTI standards. In addition to adding Open Database Access, Siemens BusinessView Analyst is expanding its multi-site capabilities.
Analyst uniquely allows customers to homoligate multi-site data to the time zone of their choice.
Siemens has enlisted GeoTel to simplify the design and management of multi-site call centers. This large team concept results in a more uniform level of service to callers at all sites. Inclusion of GeoTel products into the ProCenter offering allows Siemens to provide a single design, implementation and service plan to customers with heterogeneous, multi-site call center requirements. Services Siemens has expanded its ProCenter Professional Services portfolio to simplify design, implementation and service of advanced call center solutions. Siemens provides a single point of contact for sales, design, project management and service.