I can count on them to understand my project, add value with their insights, execute it thoroughly, and then make sound recommendations - all within my budget. Having partnered with Advantage Research on a previous project, we knew their strengths and were confident they could help us with a major project. They're great listeners. We knew from the first discussion that they had a clear understanding of our goals and that their expertise in data collection and analysis would ensure that we met them. We were especially pleased with the summary reporting.
Advantage is very flexible and they're quick learners.
Even though they hadn't worked in my industry, they threw themselves into it and readily understood our objectives. They're totally open about how they work and involve their whole team. I worked directly with the call center staff to be sure the study was properly executed. Their interviewers really cared about getting it right, capturing all the important details - an added value I don't always get on phone surveys. Advantage created a comprehensive final report with strong graphics, and had the delivery tools to get it to me in alternate formats as well.