The Technical Support staff are friendly and helpful. Below is the result of your feedback form. I've reinstalled windows 98 3X under the guidance of tech support and it still freezes constantly while I'm on the net. The clock won't hold the time and several other features are inoperable. All they do when I call now is either hang up on me or send me on a call transfer merry go round.
Customer service is useless and tech support people are ultimately cocky.
The last word was that they would send out a service tech to pick the unit up to take it in to figure out the problem. Next thing I know they leave me a message to take it in myself to the nearest Gateway Country store, which is a mere 40 miles from my residence and 65 miles from my jobsite. Below is the result of your feedback form. Below is the result of your feedback form. From day 1, it has locked up 5-10 times per day.