It also produced some useful suggestions on how things could be improved. One of the most significant weaknesses was poor communication with the site staff. Additionally, many site employees were used to working for themselves and did not work well as part of a team. The Results Internal meetings became much more structured and effective. Meetings now have an agenda and are minuted.
All employees receive key extracts from the business plan.
NEL produces a quarterly company newsletter which is circulated to all staff. NEL has an employees' manual and job descriptions, so that all employees are clear about basic company procedures and their own roles and responsibilities. A company-wide employee appraisal scheme was introduced. Every employee is appraised at least once a year, and the appraisal results in an individual development plan and associated training. Several managers have been trained in appraisal techniques.