We are supplied with names and numbers to contact but it is very difficult to get a real person on the phone. And phone calls are never returned. I have found that the people who answer the phones at my campus are mostly rude and not very helpful. The distance education program is great. The instructors are excellent.
Communication is frustrating.
Your paper are not graded correctly, and you compare papers with other students and some questions are marked wrong on one paper and right on another. With distance education, you don't know whether you are coming or going. I was unable to access the Adobe Reader until we added the software directly on my computer. Some of the instructors don't take time to utilize some of the advantages of the Internet such as listserves or chat rooms. I think there needs to be more help for students with limited knowledge of Internet for communication.