Tech says consumer needs to take computer to one of Packard Bells authorized techs. First mistake is buying the computer far from home. Home would have had to have been moved for me to get any closer to a city that sold computers. Consumer takes computer to tech, tech at the repair said they should know something within 10 days. Consumer is waiting, two weeks later still no call.
Consumer calls the repair tech, well, the motherboard is bad.
Well we will have to order the part from Packard Bell and it will take about 30 days. I have no choice. A month later computer tech still hasn't called 6 weeks no call, finally consumer calls the repair tech, well we just got the part in, give us a call in a couple of days. Finally they say the computer is fixed you can pick it up. Hook up computer go to start menu, hey it works.