Why Diversity Matters is a dynamic, highly interactive six-module training program offering a comfortable environment in which participants can explore the meaning of diversity and its impact on the workplace. Understanding immigration patterns and changing demographics will help participants recognize the emerging trend that views diversity as an asset to Canada's people and the national economy. The 21st century is being described as the age of equity. Participants will have an opportunity to discuss the meaning of culture and diversity from a personal and societal perspective. As well, participants will review additional terminology relating to diversity.
Communication is the foundation to relationships with associates, customers and the public at large.
Understanding potential barriers to effective communication will assist participants to further develop their ability to meet the needs of current and potential customers. Participants will identify the effect of individual, institutional and structural discrimination. The culture of an organization may be a barrier to diversity initiatives. Participants will discuss examples of behaviours and actions which create barriers to a diversity-friendly climate. As well, participants will identify personal ans systemic barriers to an inclusive workplace.