Peter is a quadriplegic. He told us that ever since he became disabled in a gymnastics accident, people aren't sure what to do when they meet him. They're uncomfortable leaning down to shake his hand, so he mentioned he'll make an effort to offer his hand first. When he was done his presentation, every single person in the meeting came over to shake Peter's hand. Talking about it made everyone more comfortable, and it showed all of us how communication and awareness can guide and change on our behaviour.
Awareness is one thing.
That's why measuring our diversity efforts is an integral part of our business. Every single business, functional and geographic unit has its own goals and diversity plans. We've built diversity accountabilities into our performance review process. And we have developed measures to track our performance - and help us improve along the way. I expect you'll also find that not every area of your organization will be at the same place at the same time.