Kurzweil VoicePad has an active vocabulary of 11,500 commonly spoken words and the ability to add 500 words that are user-specific. You will be able to dictate 2,500 words with this Evaluation Release. This evaluation program is a great way for you to see if voice recognition will work for your office. This means you could voice enable any Windows version of an agency management system. Taken together, these various new releases indicate that vendors are willing, and now more technologically able, to address some of the the concerns that business has traditionally held regarding voice response applications.
Cost also is no longer as large an issue as in the past.
For example, one major roadblock, the requirement of a dedicated voice card in the computer, has been eliminated now that these programs work with most major sound cards. Also, the major programs no longer require lengthy training sessions. Accuracy usually improves with optional training sessions and continued use. Learning the software becomes easier as you use it. And CSRs can use voice to quickly and accurately process their daily work.