Homewood, IL, Business One Irwin, 1992. Sustaining Knock Your Socks Off Service . San Francisco, Jossey-Bass, 1987. Chicago, American Marketing Association, 1993. 231 p. Addresses surveys, questionaires, etc in depth.
Book call no.
Milwaukee, WI, ASQC Quality Press, 1993. New York, Free Press, 1994. Milwaukee, WI, ASQC Quality Press, 1992. Milwaukee, Quality Press, 1989. Handbook for Management Revolution .