Customer pays the going hourly rate without a contract.
Telephone support is billable in increments of six minutes with no charge for the first six minutes. Prior to starting any work, the customer will receive and sign a specialized engagement letter that outlines the project's scope, services, estimated cost and estimated completion date. This type of engagement will be billed at our standard rate. C. Block Hour Agreement Customer purchases a block of hours that is discounted based on number of hours required. Block Hour Agreement with Preventative Maintenance Includes a periodic onsite preventative maintenance visit, typically once per month.