Review Regular reviews of the service are carried out, involving carers, service users and support workers. This is an opportunity to 'fine tune' the service to the needs of the individual, and provides opportunities for open discussion. Records The service user's details are held both by the support worker and centrally at Eastleigh, with confidentiality a key consideration. Regular records of visits are made, with the participation of the service user as an important element. Recruitment Support workers are recruited in the same way as Social Services staff.
Candidates complete an application form and attend an interview.
Two references are taken up and police checks are made. Training All members of staff undergo induction training, in house training, and attend regular supervision and team meetings as necessary. The object is to do things with people, as opposed to doing things for people. Where possible, the support worker will encourage, enable, and then build on the confidence gained from those experiences. With some people the emphasis might be on learning how to run a home, budgeting, cooking, cleaning and so on.