Induction programs, the establishment and maintenance of learning communities, group tutorials and individual feedback. Social - creating a friendly social environment in which a climate for learning is promoted. Technical - participants need to be comfortable with the system and the software in use. To me, none of these competencies is any different from the competencies of a classroom instructor. The lack of non-verbal cues.
Communication is more open to misinterpretation and feedback requires more thought.
An increased expectation from learners that an instant technology meant instant feedback. Learners were less tolerant of communication delays. Facilitators need to customize responses to individual inquiries. More knowledge, thought and effort are put into pacing, leading, questioning, and encouraging. Be an advocate for the virtual classroom within your organization.