One of the main recommendations is to build our strength by ensuring we have trained and well supported delegates in every workplace. This is not a new or surprising idea. Other surveys have found that unions are strongest and have more members where there is an active delegate or 'shop committee'.
Delegates are union leaders at the workplace.
It is through delegates that workers voice their questions and concerns and how they keep up to date with issues. Delegates take up grievances and disputes, ask questions and get answers on behalf of the workers they represent. There is no more important job in a Union's structure. This makes a lot of sense. It is through members' collective strength that achievements are won.