And, of course, customers should always get a copy of that contract. Otherwise, they may get caught up in the excitement of buying a new car, lose their train of thought and make an expensive decision they'll soon regret. Consumers should be aware that Florida does not have a 3-day cancellation period on car sales. The Department is also receiving complaints from consumers about dealerships that do not pay off the loan on a trade-in vehicle even though that was in the agreement. Threatened legal action often resolves the situation, but it can be months before the consumer is made aware of the problem, and by then the credit damage has been done.
Consumers can also call that number to find out the complaint history of a particular dealership.