You are not login. There are 0 Members and 37 Guest currently online. What Is Important To Know Customer satisfaction is the best way to keep a customer loyal and gain others like him. It is harder to get a new customer than to maintain a current one. Customer satisfaction is not only about what you know, but how you impart that knowledge.
Communication revolves around the customer.
Ask open-ended questions to elicit explanation. Use closed-ended questions to confirm acquired information. Handle difficult situations by not losing your own temper and by truly listening to the customer's complaint. If you make a mistake, own up to it, correct it, and move on. Be thorough when investigating and do not jump to conclusions, but when it is time to make a decision, be decisive.