It may be ordered from the Quality Publishing Order Form . These differences are far more profound than one might realize. By addressing all business processes, Six Sigma not only treats manufacturing as part of a larger system, it removes the narrow, inward focus of the traditional approach.
Customers care about more than just how well a product is manufactured.
Price, service, financing terms, style, availability, frequency of updates and enhancements, technical support, and a host of other items are also important. Also, Six Sigma benefits others besides customers. When operations become more cost-effective and the product design cycle shortens, owners or investors benefit too. When employees become more productive their pay can be increased. Six Sigma's broad scope means that it provides benefits to all stakeholders in the organization.