It only makes sense that for a company to enjoy customer service superiority, they must have loyal, motivated employees. In order to have motivated employees, good managers will provide the following organizational support to help each employee do better. The care and attention given to employee training costs money. That means that unless the extra cost per hour is made up in better productivity, the ultimate price paid by the customer must be somewhat higher than it otherwise would be. As the electric business becomes more deregulated higher productivity will be needed to offset the additional cost, or Sho-Me will stand to lose business.
Customer service is an important element in the management role of an electric cooperative.
While employees out in the field are not responsible for managing the company, they are one of the most important parts of the company, and their motivation to help it succeed will be needed every day on the job. For every Sho-Me employee who has made a commitment to a career in the electric cooperative business, and hopefully all have, then this whole process of customer service leads back once again to having a concern for your won welfare and ambition. For, if you are to have a job and enjoy advancement in the industry, there must be qualified employers to pay you, and for them to be able to pay you, they must be paid by satisfied customers. That is basic common sense, and the law of business.