Love and other experts say it's good public relations to come clean quickly, and it may have the added benefit of limiting legal liability later. It may be too early to know the long-term impact the falling window tragedy will have on CNA, but educators in crisis management say that at least in its quick admission, CNA may have done its best. Philip Morris didn't follow Crisis Management 101, the experts say, before finally admitting tobacco isn't safe despite decades of criticism from medical and scientific researchers. Even in the face of years-old medical evidence documenting the health risks of smoking, Philip Morris and the tobacco industry disputed that smoking is addictive and unhealthy. But crisis experts say the decision to stonewall rather than admit to the truth cost the tobacco industry dearly.
Companies continue to bury their heads in the sand and let their lawyers stonewall.
You see it every day. Pick any corporation's legal case and it's a stonewall.