We will not recover all of the outstanding receivables. The longer accounts lag, the less likely you'll ever see the money. We'll lose some patients as well. When patients are dunned for unexpected overdue balances, some attrition will inevitably occur. My staff is now far stronger than before the crisis.
All clinical staff are now able to understand an implement financial policy.
This type of cross-training is invaluable, and should be done during good times, in the absence of crisis . With Cecilia at the financial helm, and with the support of the entire team, we have dramatically increased production, while dropping receivables. In retrospect, I learned a very expensive lesson. I now realize we couldn't afford not to. In the future, I would set aside an entire day .