This guy isn't authorized to do anything, he tells me, without written permission from the landlord. No DSL yet, but my credit card is charged again for service. I request credit. July 14 through Aug. 21. At my landlord's request, I fax a letter asking for written authorization to allow Covad to bring the DSL line into the apartment.
Days go by without word.
And call again. When I finally get various underlings to take my call, I hear all kinds of excuses. The management company is investigating other ways of providing high-speed Internet access for its properties, or it is reluctant to approve a second phone line because of fears about illegal subletting. This is Manhattan, after all. Finally, the man himself picks up the phone.