Agreeing on Expected Results Implementing managing for results entails agreement among program and departmental management, program staff, external partners and other key stakeholders on what outcomes the program is intended to accomplish in light of its mission and objectives, past experience and the external environment. Agreement is reached on a set of outcome objectives for the program, outlining what it is intended to accomplish in light of the organization's mission and objectives. Agreeing on performance indicators. Agreement is reached on a manageable set of qualitative or quantitative program performance indicators that relate to the agreed outcome objectives, and that will be used to assess and manage the program. Agreeing on performance expectations.
Agreement is reached on a set of realistic and challenging performance expectations.
Expectations are clear and concrete, relate to the outcome objectives and specify a time frame for their achievement. Practices exist for collecting, assessing and reporting program performance and costs in terms of the indicators identified and agreed on. Using performance information. The performance information gathered and assessed is used to improve program performance. Reviewing and updating indicators and measures.