An employee in this class analyzes, engineers and supervises all telephone and data installations, including the maintenance and repair of all associated system. Work is performed in accordance with standard trade practices yet requires the exercise of considerable independent judgment and initiative in the determination of work methods, procedures, equipment and manpower resources required. Assignment are made orally or in writing and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Supervises, trains, assigns work and conducts performance reviews on subordinate technical employees. Analyzes, engineers and maintains all data systems for multiple vendors.
Analyzes system failures beyond the expertise of the service technicians.
Performs administrative duties such as purchasing, budget recommendations and scheduling staff and vendors. Supervises and trains the technicians who perform telphone system installation, maintenance and repair work, troubleshoot complex or difficult telephone system failures, and benchtest telephone communications equipment. Reviews current technical manuals and reports to keep abreast of voice and data transmission industry advancements, CBX telephone system installation and service requirements. Recommends factory repair or replacement of faulty equipment as warranted. Estimates job costs and prepares materials and equipment requests, purchasing specifications as required.