And a policy of confrontation with one of cooperation. With its money-back guarantee program, we put our money where our mouth is. We made it easier to do business with the state. We simplified tax forms and we increased electronic access to information with the Pennsylvania Internet Home Page. To date, they've fielded over 50,000 phone calls.
Customer satisfaction is through the roof.
But DCED isn't the only office moving in the right direction. Take a look at PennDOT's Agility Program. We may do some good. And even save a little money along the way. Think about it.