Reaching Agreement from the Bottom up on Expected Results Mission, objectives and indicators focus on outcomes.
Consultative process ensures agreement from the bottom up on indicators and expectations.
Management retreats are used to develop business plans. Officials interviewed stated that these proposals are further discussed by middle-level managers and staff. As well, accountability accords between executives and managers include some of the same mutually agreed-on indicators, which are tied to the business plans. Such a consultative process helps to build consensus on key performance indicators, principles and values, direction and business planning among the different levels of management. As well, officials stated that departmental committees of directors general provide a forum for sharing experiences and practices and exchanging information.