In addition, there was general discussion around the issue of ILL management systems like Clio or Illiad and a related ILL issue of turnaround time. Following is a summary of the issues expressed during this discussion. Ariel - Most participants scan directly into Ariel. Some copy and scan. These libraries feel that the copy quality is improved and they can copy more fragile material without harm.
Background shading is a scanning issue.
Some participant's view Ariel documents before printing. Other participants review the printed document, while still others give the document to their patrons and wait for complaints. Most common is Adobe Acrobat but some libraries also use DocView - Prospero offers a customizable cover sheet. No one is delivering loaned material directly to a patron - shipping is between libraries. Participants are looking for advice on dealing with this issue.