Another difficulty inherent in technical support and helpdesk activities is knowing exactly what hardware and software the client has. NSM also solves this problem by providing the tools necessary to supply a full inventory of the remote workstation. Other applications include remote file retrieval and remote teaching of computer skills.
Any OS can control any other.
So, for example, a DOS workstation can remote control a Windows ME machine. Drag and drop' is supported for intuitive file transfer. You can remote control more than one client at the same time using scalable windows, and broadcast a demonstration session to multiple PCs for training purposes. For helpdesk applications, there is an SOS help request option on the client. Dial up or a direct serial connection is also supported for machines that are not permanently on a network.