You are entitled to receive all items shown on the contract at no additional charge, if the terms of the contract have been met. There may additional charges for items that are not part of the prepaid contract. These may include cemetery fees, such as lowering equipment, opening and closing the grave, and burial vaults. You should discuss with the seller items which are not covered. Obtaining information You may want to follow up with a visit to the establishment.
Any consumer entering an establishment and making inquiries is entitled to the retail price list.
By law, you must be presented a retail price list itemizing the costs of a funeral and the merchandise for sale from a funeral director. If you are charged for items you did not specifically request, we will explain the reason for the charges on the written memorandum. Please note that there may be charges for items such as cemetery fees, flowers and newspaper notices. After completing all arrangements, you must be given an itemized funeral purchase agreement. If you have any other questions please call us at any of our locations.