Because the service provider is generally exposed to a large number of firms and a wide range of technologies, you benefit from that experience. You don't have to be the guinea pig each time you attempt to advance your technology. Also, you don't need to worry about finding new challenges for your staff. While your firm may be technologically stable, an outside service provider can keep employees interested by exposing them to other installations that may be due for an upgrade. Generally, the outside service provider will have additional staff available to perform those functions.
Coverage continues even in the absence of one staff member.
So when your system crashes or some other emergency occurs after hours, you have access to a staff of professionals to keep you operating. Disadvantages of Outsourcing. Staff Control and Loyalty - It would be difficult for any organization to control a service provider's employees and to garner the same loyalty as would likely exist with that organization's own employees. At best, the loyalties of a service provider's employees is split between the organization using the services and the employees' own supervisors. Unless the service provider can consistently look out for your organization's interests, some risk is present.