In order to assure the most responsive service, claims are reported directly to the insurance company on all first dollar and deductible programs.
Agents submit loss notices directly to the appropriate claims office.
The insurance company will acknowledge receipt of the claim within 24 hours. A complete claims packet is included with each policy to help entities and their agents understand the claims process and report claims in the most efficient manner possible. They have a nationwide network of local and regional claim offices that can be contacted 24 hours a day. Their pro-active claims handling has led to the development of a Litigation Management Guide, which is available upon request. Reliance has also developed special claims services for qualified accounts.