From that rancorous beginning, Getty and his senior colleagues had the task of developing a new culture that would be digital, creative, and consistent. The management teams from both companies talked about the merger, and about the likelihood that the integration would fail. Each group was asked to rate its own culture as well as that of the other group, and to identify strengths and weaknesses in both cultures. Another factor helped to develop the new culture. But the biggest factor driving the cultural change, most everyone agrees, has been the growth of the business itself.
Business success has a way of calming fears.
All of a sudden, he understood the difference that the Web would make for our business and for him. They are all research specialists who help customers find images from Getty's vast collection, as well as troubleshoot customer problems. Each of them will get a turn in the hot seat. Hello, this is Shannon. Her tone is professional and friendly, the equivalent of a hotel concierge wearing a suit and gloves.