Complaints will be investigated and treated confidentially. Give details of who was involved, what was said, where in Common Ground it occurred, and when it occurred. If possible provide names of any witnesses to the circumstances you are describing. You can ask someone else to help you by getting them to complain on your behalf. The sysop will then contact you to discuss the complaint.
Any user can choose to have their nominated advocate present during any discussions.
This applies to both the person making a complaint and the person against whom the complaint is made. All complaints must be made privately. All discussions about complaints will be held in private and not disclosed to other people. If the Sysop decides the complaint has no substance, the Sysop will - Inform the complainant of the reasons for this decision. The Sysop will let the person making the complaint know what action has been taken.