A Customer shall never pay too much. Price protection is offered on all purchases and will be honoured in a reasonable period and as specified in the policies of International Stereo Centre. All staff will be rewarded financially based on a system directly related to fulfilling customer needs and level of service. The Company shall create an environment for open, two-way communication between all its people so as to promote improvement in policies, working conditions and Customer service. Stores are clean, well maintained premises in all areas, including washrooms, staff rooms and offices.
Attention is paid to detail.
Desks are maintained paper free at the end of each day. Stores are well merchandised. Products are displayed with care and attention, telling everyone entering the premises that the products are worthy of being in an International Stereo store and thus a Customers home or vehicle. Attention is paid to detail. The Company will have a full time training program for customer communications and product knowledge to ensure maximum achievement of all salespersons.