Express appreciation to the individual for presenting the concern. Affirm the desire to reach a satisfactory solution through the appropriate channels. Assure the person or group that the Superintendent will be informed of the complaint if requested and when appropriate. Ask the person to report back on the progress or resolution of the concern, if appropriate. We are responsible for quality interaction with each other as team members.
Conflict is a natural and inevitable feature of working together.
The management of conflict is an opportunity to improve the quality of our interactions and relationships. Each team member will remain receptive to divergent views of other members. Team members will work to influence one another directly and in supportive ways. If a resolution of the concern is not reached between the two team members, a third person on the team will be identified by mutual agreement to assist in resolving the concern. If it is not resolved, the Superintendent or Board Chair will be consulted.