This report reviews various Small Claims Mediation Programs in the United States. The distinction between dispute and conflict through the variables of time, content, emotions, and relationship connectedness allows individuals at home, in the workplace, or as practitioners greater precision in analysis of a situation. Such analysis leads to more precise choices of intervention. For some, congealing a uniform understanding of mediation practice and standards gives a long-desired sense of symmetry and legitimacy that purports to fend off the chaos and confusion of multiple views and disparate statutory schemas that looms over the field. Overall, that purpose is not without some merit.
All mediators are improvisers.
The skills required to be a good mediator are identical to the skills necessary for improvisation. Developing these skills enhances a mediator's creativity and intuition- tools that come in handy for breaking impasse and fostering agreement. This article outlines the skills necessary for developing creativity and intuition through improvisation. Conflict Resolution' is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Read the first chapter online.