The less you know, the more you are apt to meet the needs of the person with whom you are adjusting. This is one important reason to understand your needs. If you don't know what to expect and how to get it, you may become satisfied too easily. No one knows the outcome of an adjustment beforehand. Therefore, it is impossible to anticipate to what extent either party will give in to the needs of the other.
Bargaining power becomes the main ingredient in adjusting.
It usually comes about naturally as facts come to the surface. The more you know, the more you know to what extent you must adjust your needs. Likewise, it is easier to satisfy needs that are not completely known to the person with whom you are adjusting. Adjusting is a matter of give and take, and unless you are dealing from a position of strength, you will probably give too much. A company adjuster facing a knowledgeable policyholder usually realizes that the claim adjustment will be a cooperative effort.