Most offshore outsourcing to Western Europe amounted to little more than cross-country transfers within multinationals, rather than true outsourcing to an independent firm. The Americas and other parts of Asia were hardly used. Firms wanting to use overseas outsourcing should ensure that deadlines, demarcation of responsibilities and service level agreements are clearly laid out in water-tight contracts before projects commence. Some experts predict there will be one million unfilled IT jobs in the UK within the next five years. A growing number of companies are using offshore outsourcing to solve the problem.
Benefits can include faster project development and lower costs.