It also makes the CEO feel that something is going on, at last. Most of them have never been near where the work is actually done, so they have no way of knowing. This is driven home harder when the experts spend their time interviewing those who are living through the problem. Everyone in the organization can learn basic problem identification and resolution. Then they can look at each problem as a chance to improve the process and prevent similar bumps in the future.
Correction is only for today.
Prevention lasts a lot longer. Copyright 2000 QCI International. All rights reserved.