SilCom's Total Care Services program provides the Authorized Business Partners with all the tools they need to meet their commitment. Total Care Technical Phone Support Telephone technical support is free and unlimited during normal business hours. Experienced technicians can provide advice during the site survey and planning stages, during installation, and when a problem occurs.
All successful installations start with a good site survey by a trained technician.
The end user can pick the service level they need and want. Available for a period of up to four years, this contract between SilCom, the Authorized Business Partner and the end user allows the Total Care Technical Phone Support technician to authorize immediate express shipment of a replacement unit. In addition, the warranty coverage is extended for theterm of the Rapid Replacement Service Agreement. Rapid Replacement Service is offered free during the first 30 days after original installation. A permanent replacement product is express shipped immediately upon receipt of a full-value purchase order or payment.