A caseworker who is able to do what others cannot risks social ostracism by other unit members. In addition, a caseworker who works well with an unpopular supervisor may be distrusted by other unit members. This is a common condition in units where supervisors focus primarily on problems. Sooner or later staff learn that the way to gain the supervisor's attention is to have a problem. Another example is the caseworker who is anxious about being in certain neighborhoods or clients' homes.
Contacts are brief and superficial to reduce the period of anxiety.
Hence, the nonperformance is personally rewarding. Sometimes a caseworker is just not well-suited for CPS work. In this situation, a transfer to another unit or leaving the agency for work elsewhere may be appropriate. Coaching for Improved Work Performance Coaching is necessary to develop proficiency. It is also a tool for dealing with performance problems.