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The product includes comprehensive aggregation features as well as unique statistical capabilities to deliver the utmost in exception management - the ability to determine and isolate normal and abnormal performance and responsiveness. By extending the reporting architecture through an SA Center implementation, a customer can define flexible calendars for service schedules accounting for service availability, performance targets and planned maintenance windows. The central repository integrates the information, enabling customers to leverage the breadth of information collected for true enterprise-scope analysis and reporting. The Service Reporting component focuses on service level- related information including service level agreements, response times and service availability. The Visualizer component focuses on performance-related analysis and reporting.