Automated flight information provides ready, low cost capacity for handling the highly variable volumes associated with this common type of airline call. Convenience for customers - No more waiting on hold. They no longer need to wait for an agent to answer routine questions. Speech-enabled Flifo is the fastest way for callers to get the information they need. Easier to Use Than Touch Tone - Touch tone driven flight information systems are frustrating, and have high opt out rates.
Callers often get half way through the application before giving up and connecting with an operator.
With Nuance Flifo, callers ask for information in a natural way. If they don't know the flight number, the system can help them find the flight easily, the same way an agent would. Flifo Solution Components Nuance delivers all of the components shown below which are imperative for rapid and robust production deployment of a Flifo application. Dialog Design Nuance offers a complete and tested dialog design specification for flight information. The dialog design is the blue-print of the user interface which, in parallel with accurate recognition, defines the usability of the application.