Digital technology is changing the relationship between businesses and their customers, and it will transform the roles of individual workers. How well an organization adapts to this changing business landscape will depend on the health of its internal digital processes or digital nervous system . The vision of the digital nervous system is that digital processes allow a company to perceive and react to its environment, to sense competitive challenges and customer needs, and to organize timely responses. A central resource in a company s digital nervous system is people. As such, a key function of the digital nervous system is representing and maintaining information about people.
Digital identity is the representation of a person in the digital nervous system.
It includes all of the attributes that represent the digital entity of a person such as title, role, location, rights and privileges to company resources, salary, benefits, and tenure. Identity information is usually distributed in multiple systems throughout an organization. Enterprise identity management represents the vision that digital identity data, while distributed, is highly interrelated and requires a holistic approach to management to ensure the health of the digital nervous system. Identity administration is the provisioning and maintenance of individual identities. Community management addresses the connection and security of relationships between identities.