Orders exceeding the weight allowable at the minimum shipping charge are calculated according to the weight of the package. Shipments made outside the U.S. are shipped either by Fed Ex or US Mail. ALL shipping charges are the responsibility of the customer. A return authorization slip is included with each order which should be filled out and included with the return to enable us to handle your return to your satisfaction. Shipping charges are not creditabe.
Customer is responsible for all shipping charges.
Shoes are not returnable. A swatch of your desired color is also helpful when ordering other accessories, such as capes, shawls, handbags, etc. Dress manufacturer dye lots do vary, therefore we cannot guarantee a superior quality color match without an actual swatch. If a swatch cannot be provided, a stock color will be shipped. Custom dyed glove orders require a minimum of 3 weeks for delivery from the time we receive your order.