Where PC's are involved, interprets user needs to determine appropriate course of action, keeping in mind equipment or software constraints. The work supports a variety of applications. Incumbent sets up processing, processes jobs per instructions, corrects control factor problems, and checks quality. The work supports a variety of PC stand-alone or network users, dealing with hardware and software installation, troubleshooting, assistance, and maintenance. The work affects the ability of users to complete their computer-based work.
Contacts are to seek or provide information, explain options, and discuss quality of products.
Work is primarily sedentary.