Paul is being recognized for solving a serious connectivity problem with the city's Internet access. In the fall, the city switched to a new Internet service provider in order to improve reliability, but in fact the opposite happened. As many city computer users observed first-hand, we experienced several disconnections from the Internet each day, each lasting about 3 to 5 minutes. Paul worked very hard to solve this problem, beyond the normal expectation of his job. He identified the root of the problem and solved it, resulting in reliable, high performing Internet access for employees and, in turn, better service to citizens.
Award recognizes city of Boulder employees who provide outstanding customer service.
The nomination form asks for information on how the employee provides superior customer service and why the employee's performance should be recognized.