Pretty easy even for a computer illiterate. We installed, played for a couple weeks then went live on the day we had a 4 hour training session with the developer. Support is personal from the designer and within a few hours of e-mail, or immediate via telephone. Quick and responsive to needs and suggestions. Easily accesible, both via e-mail as well as telephone.
Any problem overcome immediately.
Paul Carr is always available to answer questions- even dumb ones. Well designed layout makes all relevant patient details visible on one window. Once learned it is quick and accurate and stable Genie- very easy to use ,but updates can be messy for the inexperienced. Genie is much more reliable than MD,which in my experience in other places is very unstable and counter productive. Efficiency of records.