In this latest work, he suggests that though change is what we are all seeking, we need first to develop a culture which conditions people to see the need for change and to make the required adjustments. You end up with organizational schizophrenia. If new behaviors are more effective than old behaviors, then the new behaviors win out. It is the product of the interplay of reinforcing processes and limiting processes. The stronger processes win.
Deep change comes only through real personal growth.
They were internal networkers who knew how to get people talking to one another and how to build informal communities. I have never seen a successful organizational-learning program rolled out from the top. Not a single one. It requires local line leaders, internal networkers or community builders, and executive leaders. It takes time to improve learning skills.