Those companies who move in get better incentives and a larger pool of agent applicants. Neighborhood Tour Community support is extremely important for call centers moving into any given area. Being the only or the largest call center in a particular city or town can lead to greater community support and better incentives. Companies obviously should move into areas with low crime rates and safe neighborhoods. The availability of certain technologies, such as fiber optics, is also a major consideration.
Call centers do well in areas with reasonable costs of living and good quality of life factors.
Power notes there are many types of existing buildings to choose from when designing a new call center. Warehouses have a lot of wide-open space that can be used, but companies often forget they weren't always designed to house people. It can be quite expensive to convert them to livable space. Parking is also always an issue. According to Young, this may be an important issue for some companies to address.