The PSA hopes you will be satisfied with the quality of water you receive. However, some customers occasionally have complained that they notice a chlorine-type taste and odor because of chlorine gas being used in the treatment of the water.
Chlorine is necessary in order to kill certain bacteria that are harmful to people.
The Commonwealth of Virginia Health Department requires the PSA to deliver water to you with specified minimum levels of chlorine in the water. If your water has a chlorine-type taste or odor problem, a simple process called chlorine dissipation can take care of it. Leave the cap off the containers and cover the opening with a paper towel, cheesecloth, or similar material so the chlorine gas can rise out of the water. Let the containers sit for about one hour to allow for complete dissipation. Place the bottles or jugs in your refrigerator.