Simpler structures improve the likelihood of success in such activities as global budgeting, process redesign, and unit reorganization which rely on openness, transparent structures and clear lines of responsibility. Clearer structures help identify where responsibility lies, so that it is much easier to hold individuals accountable. Staff often requested that their performance and that of supervisors be noted and commented on. The system would solicit feedback on performance from peers and clients, and at the same time allow for evaluations of the leadership and management skills of supervisors. Just as the University expects staff to fulfill their job requirements, so supervisors at all levels must manage in an appropriate and efficient manner.
Accountability works in both directions.
The University should also consider setting up a system for recognizing the contribution of staff. Such a system encourages an optimistic and cooperative spirit among staff.