If you call and notify us of your intent to return a Custom Series guitar within seven calendar days of receiving it, and if the guitar is returned in the condition in which it left us, we will refund the full amount of the purchase price of the instrument. Custom Series guitars of highly individualized design. In the event that a customer elects not to accept a guitar of a highly individualized design, the customer agrees that repayment will not be tendered until we are able to resell the guitar on this website. Pricing on the website will be determined by the customer, and no selling commission will be charged. In applicable situations, customers will be asked to agree to this provision before a deposit is accepted.
Deposits are refundable only upon the customer's rejection of a completed order.