The duration for the Extended Support is 1 year. The Extended Support Offering is available to customers at the time of original equipment purchase or anytime thereafter. Customers buying Extended Support during the Standard Support term will have the remaining portion of the Standard Support term automatically upgraded to the Extended Support Contract. Castelle will make commercially reasonable efforts to meet this goal. RMA costs will be waived.
Customers are responsible for one-way shipping charges for the defective unit.
This benefit will not apply to obsolete Castelle products. Software Upgrades Extended Support provides free software upgrades released for 1 year from the purchase date. These upgrades will be proactively sent to Castelle customers within 6 weeks of the upgrade release date . Pay Per Incident Support and Services Customers can choose to use Technical Support on a pay per incident basis.