Make the action plan. The Random Organization attempts to devise strategies before Steps 1-4 have been completed, bypassing potential discomfort or conflict and inadvertently subverting the entire process. Even simple closure agreements are best rendered in writing. Distribute Accountabilities . How to make and receive promises.
Commitments happen every day.
Some are effective and result in accountability. Some are not effective and do not result in full accountability. There is no mystery about which is which. The difference in performance is staggering-soft commitments are one of the most expensive mistakes that a team can make. A commitment is a skill that everyone needs to have, and requires a specific atmosphere and specific training.