Someone could be trying to get through with an urgent message. Always return telephone calls no matter who they are from. Solicitors should be available to speak to their clients and others always. Avoid delegating telephone calls to your Secretary. Newly admitted Solicitors should bear in mind that productive work should be carried out by the Secretary and the more time that they are on the telephone the less productive work is being formed.
Clients enjoy telephone contact.
Solicitors should telephone their clients when they are able to do so. Keep the client informed of progress or lack thereof. They certainly appreciate it.