Reservations are not confirmed until deposits are received. Deposits must be received at least 120 days prior to your arrival. Island Dolphin Care reserves the right to make changes to programs or even cancel sessions for reasons such as severe weather, water conditions, and animal well being. IDC also reserves the right to remove from the water any participant who by their actions are endangering themselves, other swimmers, endangering the dolphins or interfering with others in the program. Island Dolphin Care makes every attempt to reschedule these sessions whenever possible.
Deposits are non-refundable.
Canceled reservations will only be refunded if we are able to fill the cancellation with another program applicant. We will make every opportunity to do so on your behalf. Island Dolphin Care does not guarantee that a family will work with a specific dolphin or therapist. Island Dolphin Care reserves the right to cancel any reservation or modify the therapy program of any participant that does not meet our program criteria as determined by our therapists. As such, it is possible that sessions may have to be canceled due to such circumstances.