You can return anything for a full credit or exchange within 15 days of your receipt of the order. Simply send the order back to the return address on your box or envelope, but please do us the courtesy of sending a quick email notifying us of the return and the reason for it before it arrives in our mailbox. This is a handling fee for us, and the only way we will accept an order under our minimum. This policy is clearly stated on our shopping cart. Every charm, chain and earring that we carry is .925 sterling silver.
All charms are three-dimensional cast or stamped and are oxidized.
We also carry split rings , which are like a tiny keyring. These are much more secure but somewhat more difficult to attach. We recommend split rings for cuff bracelets instead of jump rings. Charm bracelets are fairly delicate and it's easy to catch a jump ring on clothing, etc., pulling it open. We recommend you check your bracelet's jump rings periodically to make sure they remain closed.