Learn how to surf the internet. Implement POS systems to track customer sales. Speed of communications will increase Design landscapes by FAX or e-mail Table 4. Customers are becoming more sophisticated Impact on Industry Proposed Solutions Customers are demanding service at all levels of the value chain. Offer concessions and related services at the garden center.
Customers demand knowledge and information.
Employees must be well trained and knowledgeable. Implement stronger customer service programs. Pay attention to image and reputation. Offer value-added products. Offer seminars on pertinent topics.