It was important to have volunteer coordinators, and we were lucky to have colleagues close by who knew the University well, and who took the lead coordinating volunteer efforts. As I reflect on all that was done to manage the crisis, there are several things I suggest housing staff consider and incorporate into a crisis management plan. Put the needs of the students first. Basic needs for shelter, food and emotional support are critical. Develop plans to address those needs before a crisis happens.
Communication is a key.
Almost as important as those basic needs is the need to know what is happening, what will happen and where to get help. Develop communication plans, and plan to spend time getting information to all members of the community, will help you manage a crisis. Take your time. Taking some extra time to gather information or to formulate a plan is time well spent. Accept help as soon as possible.