Monitoring software can gather the statistics needed to support the internal measures. The Importance of Good Management Management must value good operations - reward and promote good operations people. This is frequently not done. Trends in Operations Hardware costs continue to drop. The increase in PCs has spread operations problems to LANs.
Automated tools are better and more plentiful, but the systems have become more complex.
Expert systems will be used more in operations. Technical quality - how easy to maintain and how efficiently they run. Unattended Computer Centers A data center is a computer processing center without regard to size. An unattended center is a dark-room operation. Define the instructions that could be added to application software to eliminate the step one procedures Agree on a method for incorporating the new instructions into new and existing applications.