Installation of the client and server took only a few minutes, but you'll also need to create accounts for all your users, as well as to configure your e-mail account. To handle three incoming e-mail accounts, we set up two groups, with a supervisor and two workers each, in 10 minutes. CMC has many customizable options. We were able to set the interval at which the program checks your accounts and to establish rule-based filters for sending back canned replies. To manage messages, your agents use the CMC client program.
Agents can create their own reply or choose from canned replies on the server.
You can also forward messages to other departments or supervisors. Once an agent responds, the message and reply are put in a history file, so supervisors can make sure that every message was answered. Calypso Message Center, Version 1.1.