From their corporate office in California USA, Crown manages every aspect of their customers' move, from surveying, packing and loading, to warehousing, delivery, unpacking, set-up and assembly.
Crown deals mostly with corporate customers.
Some of their orders may involve the relocation of a single person, while other orders could involve moving a whole division and its people from one country to another. International and interstate relocations can be complex with several parties involved. Crown customer service staff coordinate packers, truckers, port agencies, airlines and shipping container companies to make sure that each step of the relocation moves smoothly from one party to another. They may inquire about the status of a specific step in the process. It became very time consuming for both the customer and staff to give a status update via the phone or fax.