Both forms are presented here. Handbook for productivity measurement and improvement. Edited by William F. Christopher and Carl G. Thor. Productivity Press, 1993. An extensive collection of essays on productivity, covering theoretical and pragmatic approaches in manufacturing and service industries, government and information systems.
Articles are by both scholars and practitioners.
A guide for individuals charged with managing organization-wide changes based on quality management principles. Covers the entire process from planning through implementation to evaluation in a narrative style. The benchmarking management guide. Productivity Press, c1993. A practical guide for planning, organizing and managing a benchmarking program for process improvement.