Multimedia titles, software systems and websites must do more than please the different types of users and visitors, they must also please the people who are paying for it, and the people who will have to distribute, sell and maintain it. Fighting against these are the content specialists who know how the information should be presented, the technical staff who are constrained by their tools, and the old assets and software that are difficult to change. Quality Planning Identify the players, find their views, create a profile, and build a plan. So watch to see what happens. A contingency plan may help.
Delays buy time to find a smart solution.
Somebody must do it. Perhaps several people. They will not do it properly if they do not believe it will work and it does not help them. Somebody must monitor the progress. They talk about the methods they want to use, but avoid calling them risk control methods.