Separate support site offers customized services personalized to fit each user's needs. Support tools include users manuals, product documentation, a file library, FAQs, software tips and vendor links. Users can receive specific solutions via chat, e-mail, fax or phone. Gateway Inc. Provides complete technology solutions for individuals, small businesses, corporations, educational institutions and government agencies. Technical support includes a documentation library, driver downloads and tutorials, FAQs, email support, troubleshooting guides and virus warnings and remedies.
All products are customizable and can be purchased online.
Hewlett-Packard Co. Features small business PCs, corporate PCs, and PC workstations. Offers product-specific support, including FAQs, manuals, software downloads and technical notes. Proactive Notification Service allows users to receive e-mail notification whenever information about their chosen products is available. IBM Features desktop PCs for home and business computing needs. Product-specific technical support includes downloadable files, hints and tips, news briefs, online publications and parts and product information.