If a claim is accepted and paid the Department has the right under the Building Services Corporation Act to seek recovery through the court system from the builder. This process balances the rights of both licensed contractor and consumer. The builder is given every opportunity to resolve the dispute with their client. The Department looks to licence holders to deal responsibly with their client's complaints and to make every effort to resolve the problem. Consumers have every right to complain if the work is not done properly.
All professional contractors respond quickly to customer complaints.
The insurance scheme was established to protect consumers against faulty and incomplete work. The Law Society of New South Wales is the professional association for the solicitors branch of the legal profession in the State of New South Wales, Australia. 170 Phillip Street, Sydney NSW 2000, Australia.