Insurance claims handling is expensive and time-consuming.
Customers become frustrated at the delays, feeling they have no control over the situation.
Agents feel slow claims handling reflects badly on them - they are letting down the customers. Suppliers can't access the information they need at the right time to do the job required. And using email poses security problems. It's simple and secure - and the efficiency gains mean lower costs and happier customers. Consort also builds up a history of the claim that can be easily stored on your systems.