All components of Vividence XMS are accessed via a secure client extranet. Performing customer experience evaluations, no matter how large or complex, is fast and easy. The Vividence Knowledge Library is a comprehensive repository of methodology guidelines, evaluation templates, industry benchmarks and publications that leverage Vividence's professional research expertise in such areas as customer acquisition and retention, marketing strategy and product development. These templates include guidelines and examples for using and customizing each question and task so you benefit directly from Vividence expertise. The Vividence Research team develops a comprehensive set of customer experience metrics to provide objective comparison data for understanding evaluation results.
Benchmarks are available for many industry verticals and sites.
The Vividence Research team produces monthly briefs and quarterly in-depth reports that provide insightful analysis on industry best practices in Web site design and customer experience management. The VRP allows clients to construct samples that match their specific criteria. During an evaluation, the Vividence Browser tracks panelists' detailed movements and captures their feedback as they pursue a set of tasks and objectives. Corp. All rights reserved.