Their drivers have at least five years' experience with the participating bus companies, and have a good safety record. All drivers starting on the service are given a 40-hour course. The content of the course focuses on safety, customer relationships, and quality routines. There is an ongoing quality control system. Drivers are also given a 10-hour update course annually.
Buses have high technical standards, with safety and comfort given priority.
Some of the buses have videos. The buses used in NOR-WAY Bussekspress services are painted white with red and blue trim. Some of the buses have a scene painted on the upper rear panel and in some cases along the sides. The name of the company owning the bus is included, but generally in small type. Most of the buses used on NOR-WAY Bussekspress routes are Scania or Volvo, many with Finnish Delta Plan bodies.