Or the customer would be ignored for a short time. Absolutely no recognition of the customer's presence until the merchants were good and ready to wait on them. On the other hand, the attitude of the people at Saturn is always upbeat and cheerful. One would think the service personnel were actually happy to serve the customer. Ease of Contact Ease of Contact is another important factor in the service relationship.
Customers often have questions about the service that is in progress or set to start.
It adds a feeling of comfort knowing that a service provider is available for questions or general concerns. However, it is very hard to get in contact with the ABC Company. Sure, the secretary is always there. But if you have a question that beyond the secretary's knowledge, it may take two weeks or more to get an answer. Two weeks can be precious time when your trying to get something done on a deadline.