If you are unable to use your Internet service, you must notify the billing department immediately to suspend your account including your monthly or annual billing. Yes - you may establish a temporary account. Our basic dial-up service is limited to 160 hours in a given month. The billing department will email you requesting new credit card information. You have a ten day grace period to arrange payment before suspension of your account.
All annual accounts are a one-year minimum term.
You can change your password at any time by calling our office. There is no charge for changing your password. Please feel free to give our billing department a call at 949-3318. Please verify your email address at either VailNet or ColoradoNet before calling. In other words, Windows couldn't talk to the modem in your computer for whatever reason.