Technical Support Advanced Search Zhone realizes that keeping your network up and running is key to the success of your business. The GSS Technical Support site provides information that will better enable you to manage and work through issues that can arise during the course of a business day. Our knowledgeable staff of Network Engineers have created the content for this site from first hand knowledge of troubleshooting real world issues. We measure response time, notify key management of the status of unresolved calls, and escalate problems to the right engineers to ensure customer satisfaction. The following matrix defines Priority as well as the escalation guidelines that Zhone will follow when addressing technical support problems reported by the customer.
Customer is at risk of losing major business due to network impairment.
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