During the check-out process you will have the opportunity to select your preferred shipping option and see the associated freight amount. Backorders EFI does, unfortunately, periodically run out of certain items. We will notify you by e-mail if a product is out of stock, and give you the option of waiting for the product to arrive or canceling your order. Returns Returns for any reason are accepted within 30 days from the delivery date for full credit or exchange. Customers are responsible for returning products to EFI in a safe, unbroken condition.
Customers are responsible for the cost of return shipping for non-defective products.
EFI will enter a new order for replacement products and issue a claim with the freight carrier. The freight carrier may choose to inspect the damaged goods and shipping box at the delivery address so all packaging should be kept. EFI will issue a credit to the customer pending confirmation from the carrier. EFI may or may not request return of the damaged goods. Freight charges will be paid by EFI for reshipments and returns associated with goods damaged during shipment.