So in that sense, not much has changed over the last three years. But unfortunately new Web technology and new applications for the Web have introduced an entirely new class of mistakes. Here are the ten worst. Users happily know that they can try anything on the Web and always be saved by a click or two on Back to return them to familiar territory. Opening New Browser Windows Opening up new browser windows is like a vacuum cleaner sales person who starts a visit by emptying an ash tray on the customer s carpet.
Designers open new browser windows on the theory that it keeps users on their site.
Users often don t notice that a new window has opened, especially if they are using a small monitor where the windows are maximized to fill up the screen. So a user who tries to return to the origin will be confused by a grayed out Back button. Instead, they know what will happen based on earlier experience. Every time you release an apple over Sir Isaac Newton, it will drop on his head. That s good.