CRM 3i includes telesales applications, wireless field service capabilities, a customer care contact center, and a special call center application for banks. The release also includes software that lets companies bill customers online, as well as accept, route, and process payments. The new release will also give Oracle customers access to a host of new self-service applications. For example, a new Internet accounts receivable module will let users perform their own collections inquiries, cash applications, and bill disputes online. According to The Redwood Shores, California-based Oracle, the new Oracle applications will also help link customers to their suppliers, allowing employees to order business supplies and other products online using software for searching a supplier's catalog, for example.
Companies can also use external links to negotiate best rates with preferred suppliers.
One-stop shopping avoids incompatibilities. Java based applications makes client side maintenance such as patches, almost effortless. A group of functional consultants research customer's operations by visiting customer's sites and talking with system users. After Operations Analysis, functional consultants map customers' operationswith ERP's functions and present alternatives of implementations to customers. Technical consultants and third party engineers customize ERP to meet specialized requirements if customers adopt customization during Gaps Analysis.