The small number of ATM incidents is not caused by the lack of adequate laws or security - it is criminals at work. It is one of the many forms of street crime and we are working with the Police and all levels of government to limit the impact on our customers. A recent survey of ABA members found that more than thirty percent of ATM transactions are completed outside traditional banking hours. And the total number of face to face services in Australia is roughly the same as it was five years ago - allowing for the growth in services available at Australia Post Offices, supermarkets, newsagencies and Rural Transaction Centres. Up to seventy-five percent of people don't pay any fees on their personal transaction accounts when seeking financial services at a branch, an ATM or the many other choices they have available today.
Banks also provide a great deal of support for many people with special needs.
There are fee-free accounts offered by banks to children, people with disabilities, pensioners and students. The ABA and its member banks are actively involved in consultation with the community, all levels of government and Police, on security issues and design standards for ATMs.