All online catalog records contain information on all formats for a document, allowing the user to immediately make judgments about library holdings. The online catalog includes almost eighty databases, more than 1,200 electronic journals, over 600 electronic books, and about 250 online videos. Citation analysis is available on the Library Without Walls site. Citation data is collected for researchers and departments within LANL and is posted for the most highly cited LANL researchers, the top journals publishing LANL papers, information on the subject categories in which LANL research was published, citation distribution information and other miscellaneous statistics. All of these customer services are monitored using focus groups, email logs and quarterly surveys.
Customer service is a major component of the library s management strategy.
So much so that the library won the Quality New Mexico Roadrunner Award in the spring of 1998, which uses the same criteria as the Malcolm Baldrige National Quality Award. This is in keeping with the definition we discussed in class of a digital library as a library that is there when I need it. The Library Without Walls is not just a recreation of the resources found in the brick and mortar library of the Los Alamos National Laboratory. There are services found within the digital library that a user would not have access to in the traditional library. Knowledge management rather than collection management is the goal of the digital library at Los Alamos National Laboratory.