Payment agreements that a household cannot keep should never be made. The usual steps in making a payment agreement are as follows. If unsuccessful, send the DPUC a request to hold a hearing. CNG also includes nonheating customers in its arrearage forgiveness program. Energy Assistance and Fuel Banks Limited energy assistance may be applied for between November 1 and mid-March at local Community Action Agencies.
Benefits are for heat expenses, or to assist with the rent when heat costs are included in the rent.
These benefits must be taken into account, to reduce the amount a household must pay in a any payment agreement with a utility company. Other Utility and Energy Problems Customers may disagree that they owe a bill, or a landlord may terminate service or try to put the landlord's bill in a tenant's name. These and other common problems along with rights and obligations of consumers and procedures for solving problems are discussed in detail in booklets available from legal services offices. Some communities have fuel banks that will assist low-income persons with meeting various utility or fuel bills. There are no benefits available for those households whose heat is included in their rent.