The agency is considering both employee and customer surveys similar to the one recently developed on workforce diversity. FRA also benchmarks with DOT as a whole and has used consultants from Martin Marietta for strategic planning retreats. To gain trust, you must achieve success in visible ways. Balance resources, life, health, and family obligations. Communication is the biggest challenge, so direct continuous efforts to it.
Administrator is accountable, but so are all employees.
Quality process person to person interaction is crucial.