Companies, and even individual departments, can now easily manage, track and respond to Internet inquiries with technologies once affordable only by the Fortune 1000. Because ServiceEngine's advanced functionality can be added to a company's web site in just minutes, businesses and consumers can communicate directly through the company's existing site, through a separate, customizable contact page on the ServiceEngine site or both. For those businesses without a web site, the contact page can be used as their sole Internet address to maintain a web presence. In addition, all organizations can receive detailed, real-time management reports that present aggregated customer activity and feedback data to assist in making strategic business decisions and improving customer satisfaction and brand loyalty. At the same time, and on the same system, ServiceEngine offers consumers the fastest and easiest way to locate service information for nearly 17 million businesses and organizations, and direct access to specific points of service within participating companies without having to navigate cumbersome and impersonal customer care systems.
Consumers use the site for free.
Depending on how a business or organization has customized its system, consumers can also access additional information, including company contacts, dealer or distributor listings, uploadable instruction manuals and knowledge-based FAQ's. Service news and recall data is also separately available and can be stored in one easily accessible, personalized location. ServiceEngine's massive search engine is designed to reflect how consumers think and behave so contact information can be easily located on the Web. Customers can look up companies and organizations from ServiceEngine's comprehensive database of nearly 15 million business listings, 1.1 million government listings and 900,000 brands and trademarks even if they don't know the complete name of the organization. They can search by business, keyword, geography or product categories.