The nurse in Example I could approach the surgeon about her patient by confirming his greater knowledge of the medical alternatives for Ms. B, but then also pointing out her special knowledge of Ms. B s emotional situation as a result of her position as nurse. She acknowledges their differences in status without denigrating her idea. Using the verbal and nonverbal feedback from your listener to guide your behavior makes them more receptive to your message. Body movement, language and vocal delivery are the next important issues for assertive communication, particularly in situations where you feel unsure of your status. Persuasion is most effective if you make eye contact with your listeners, maintain good posture and keep your facial features and body relaxed.
Body language is a powerful component of nonverbal communication.
Language and vocal delivery are also significant to credibility. The conversational style you might use in a memo to your peers would probably be inappropriate for a letter to a prospective client. An excellent resource for assessing your body language and vocal delivery is a videotape of yourself speaking, allowing you to see things you aren t aware you are doing. You might also ask a colleague for feedback on your performance in meetings. Awareness of yourself is a key part of learning to be assertive in an organization, but it is also necessary to be conscious of an organization s culture.