In this manner, the client will understand the case is closed and you are not expected to do more work on the case. When a case is lost, be simple, direct and honest. Tell the client by phone or in person and follow up with a letter. When quoting settlements, be sure the client understands the difference between gross settlements and net settlements after fees, costs and liens. When collecting fees, remember that people are more willing to pay for what they desperately need and don't have than for what they used to desperately need and already have.
Clients are more eager and willing to pay before the work is done than after the work is done.
Keep a photo of your children or family on your desk facing you to remind you of unpaid bills and your need to be sure that clients clearly understand from the beginning their financial obligations in the case, and that they can meet them. Have someone telephone your office for you while you listen in and determine how the query is handled. See if the receptionist projects a helpful attitude or simply is functioning as a human answering machine. Remember, people can and do hang up and call other lawyers when they're not pleased with the way their calls are handled. Jay G. Foonberg practices business law, business litigation, estate and probate litigation.