We recently placed an Opinionmeter in the Obstetrics and Gynecology waiting area in order to monitor our performance in the area of customer service. The device stands approximately four feet tall. It s hard to miss the bright yellow questionnaire located atop the keyboard.
Directions are self-explanatory.
The response by patients so far has been encouraging. We ve been up and running for just five days, said Donna Tamura-Wageman, Tripler s Patient Representative. In those five days, we have had 40 questionnaires answered. The information collected by the Opinionmeter will assist Tripler in meeting patient needs, help to implement new programs and services, and meet patient satisfaction expectations. The idea is to rotate the Opinionmeter throughout all of the hospital s primary care clinics as well as such locations as the pharmacy and emergency room waiting areas.