The major focus is on the library service principles of multisensory thinking, respect for the question, and respect for the questioner as they relate to people with LD and all users. Reading difficulties of people with dyslexia, specifically in the area of phonemes, are discussed, along with audiotape and computer technologies that libraries can use.
Caution is urged with multimedia, particularly Web pages.
Approaches to the reference interview and to the people who ask the questions also are presented.