Missed calls cost U.S. businesses millions of dollars a year. Many of these calls don't get through because a business's equipment malfunctions or there is insufficient call-handling capacity at the customer's site during peak promotional periods. Miss A Call Guarantee helps protect business oppor- tunities during these situations. Additional options will be available later this year.
Customers can select the solution that best meets their individual needs.
This option routes 800 calls to secondary customer locations when, for example, no one answers at the first number or the line is busy. If one route fails, another immediately and automatically replaces it. This option provides for automatic rerouting of calls when too many converge on a single number. The calls are routed to a less congested number at the main customer site or to another site previously identified by the customer. No ques- tions asked.