Rewards are absolutely, positively everything. FedEx continually invites employee and customer assessment of its operation and personnel. FedEx rewards success. On the spot recognition is more the norm than a exception for a job well done. Nor is money the only reward.
Different contributions win different awards.
The Bravo Zulu award is ' visible recognition for 'above and beyond' performance. This comes from the U.S. Navy flags Bravo and Zulu which means 'well done'. Finders Keepers awards cash to couriers, customer service reps, or anyone else who brings in new customers. Best Practice Pays is a team cash award for exceeding company set goals. The Golden Falcon award is for employees whom customers and management have nominated for recognition.