In case of security packages, it is vital that they have timely, understandable support covering all required aspects. Product updates and improvements must be delivered after the initial purchase. This page explains Privador product support principles and the terms used. In case of SSA, the package price will depend on the number of purchased licenses.
All packages contain free product software updates until the package expires.
The Standard package contains customer support over telephone and e-mail. For an additional fee, on-site service in Estonia in case of warranty problems is possible. The Gold package contains all the options of Standard package, and also free on-site service in Estonia in case of warranty problems. Reaction time to questions is 24h. The Premium package is aimed at organizations requiring extremely quick responses.