When you take salespeople out for a ride on the delivery trucks they become better at heading off delivery problems before they occur Every so often you read about a mayor or judge or reporter riding a tour in a police car or spending a night with a busy fire company to get the feel of the job. It reminds me of an idea we've suggested to many retailers for whom we deliver the goods. Furniture delivery isn't as dangerous as fighting crime and fire of course. But there are good economic reasons for taking sales people for a ride on a delivery truck. And nobody is ever happy about them.
Customers are disappointed.
After all, they bought and want the furniture. Crews are unhappy. They strained their backs trying to shoehorn in a piece that simply couldn't make it. That could lead to damages as well as time loss. Sales people are distressed-especially if they work on commissions.