For any reason, you may return unopened kits, threads, accessories, or other similar items in a postage prepaid package with receipt included within 30 days of purchase. We will issue credit for the purchase price based on the payment method you used. Please do not attempt to return partially used or opened threads, kits, canvas, or special orders, including large thread or yarn orders. Please request instructions for returning defective items. We may ask you to send it direct to the manufacturer.
All postage is refunded for defects.
Due to our discount pricing, some accessory items may be floor samples and exhibit slight wear - this is not considered a defect and our normal return policy will apply. Please shop carefully. Due to shipping costs, international deliveries are rarely returned. We will not guarantee delivery to any country for which the US postal service will not issue insurance. This includes MANY countries in South America and Mexico.