The lab will be available for customer use in April 1997. The lab was established to fulfill a growing need within call centers for highly customized business processes that enhance customer service. The CTI Solutions Lab will provide research, test and development of customer CTI solutions to include Siemens products and the products and services of PPS business partners, such as AnswerSoft, Atlantis Technologies, MicroAutomation, QCS and MaxServ. The lab is a 2,000 square foot facility that will be managed by Siemens Ready veteran Kevin Scott and a staff of several test engineers. Because the company pioneered CTI in the mid-1980s, the lab is able to leverage experience gained by Siemens in accelerating CTI product cycles.
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