Our available services begin with the initial notification letter required for newly eligible participants, and continue through issuing notices when qualifying events occur, to monthly accounting and record-keeping. If notifications have not been sent in the past, we can perform a one-time mailing to all current employees and dependents. Notices are sent to participants such as the qualifying event notice, enrollment and premium notice, late premium notification and cancellations letters.
All materials clearly spell out how to elect, allowable time frames, and costs.
Accounting and record-keeping services include issuance of monthly payment coupons, collection of premiums, and maintenance of employee and dependent demographic information, as well as benefit plan and payment data. We retain copies of records and correspondence both electronically within our record-keeping system and hardcopy. These records are available to you at any time, should you become subject to an audit or legal action.