In an increasingly competitive marketplace, exceeding customer's expectations has become critical to long term success.
Customers are no longer loyal if they are only satisfied.
They must be delighted and wowed. Although most leisure, restaurant and entertainment destinations rely on the family market for a substantial portion of their business, their facilities often fail to be truly family friendly. We understand how to design the physical environment, operations and all aspects of a business to not only meet the needs of this important market segment, but also how to delight families so they will become loyal repeat customers and apostles for your business. Our highly skilled staff will conduct an audit of your facility over several days and prepare a report with recommendations of how improve your facility's appeal to families. Our work including technical assistance on the design of the physical environment and how it affects children and families, child safety issues, appropriateness of exhibits and presentations for families and children, use by visitors of other cultures and languages, and recommendations for new facilities and activities to increase the facility's appeal to families with children.