Many conflicts escalate because the persons involved jumped to conclusions. In order to be fair to all involved, getting the facts is the initial step in working toward a solution. Getting the facts involves asking questions to find out exactly what happened to begin the conflict. Students should be taught how to ask questions in a non-accusing manner. Many times a problem or conflict can be diverted by simply getting the facts first.
Anger is a normal emotion when conflicts occur.
Many times conflicts begin with a situation where anger runs high. In order to prevent a conflict from escalating, it is essential to learn to manage madness. I may not hurt property. A foul in a conflict situation can be defined as anything that is said or done that hurts someone else's feelings or body. Practically all students understand the concept of a referee and fouls.