Our wholesale customers rely on us for many other solutions. Consequently, it makes sense that they would turn to us to provide these specialized services so they can monitor their business without the burden of monitoring their networks as well. For added protection, Williams monitors its own network via its primary network and control center in Tulsa, which adds redundancy for customers who subscribe to Williams network monitoring and control services. Enhanced service provides network monitoring and control, but allows customers the opportunity to realize cost-savings by sharing human and equipment resources with other customers. It offers a big advantage for customers who are looking to control costs while simultaneously receiving a sound level of service that will consistently monitor their network and alert them of any trouble.
Customers receive a dedicated team of network operators during peak hours.
Then, when traffic decreases during off-peak hours, the customer will utilize Enhanced resources. Customers benefit by receiving a higher level of support while reducing costs when the level of network activity does not warrant a dedicated staff. Dedicated service gives customers the highest level of support available at all times with a specialized team that is intimately familiar with the customer's network and business. As part of the service, Williams provides reports on how a customer's network is functioning, the types of trouble tickets, if any, that may be open, and the types of alarm calls the NCC receives. In addition, Williams proactively monitors the customer's network to identify any potential for service interruption.