AliveChat provides visual indicators regarding length of calls, as well as interval between query and response, to keep operators abreast of call performance. From time to time, a call may require transfer to a more knowledgeable operator, or escalation for a supervisor response. AliveChat has these built-in capabilities for the customer service administrator. Detailed operator performance and call-level activity reports are available at any time. Benefit from detailed log archives and historical tracking.
Administrators also enjoy customer profiling and survey capabilities.
These profiles can be matched against call log history, enabling targeted, outbound marketing or customer service programs to be initiated. Main Page Copyright 2001 Soho Software.