However, many people find they are assertive in one area of their life but in another, they become aggressive, passive or simply feel like a doormat. Learning the tactics and skills you use when you are occasionally assertive means you can transfer them to other more difficult situations. Think of the assertive people around you the ones that appear confident and in control of their lives without bossing or bullying others. There are some key tactics that these assertive people have in common and which we can all use. Body language First impressions count.
Assertive people walk tall with their shoulders back and their head up.
They maintain a steady eye contact without staring and don t fidget. Looking tense or angry will send out signals that there is conflict ahead and put the other person on the defensive. When we speak, listeners pay more attention to how we are saying something than the actual content of what we say. Talk in a calm, clear voice. Don t shout or mumble.