The Attorney General s Internet Bureau received more than 125 complaints against KP Marketing. Consumers say the company accepted orders for high-end electronic equipment advertised on its web site but often failed to deliver the items on time. Some consumers complained they received no merchandise at all, yet have been denied refunds. Under New York law, companies doing mail order or telephone order business generally have 30 days to ship ordered goods. If a merchant, for reasons beyond its control, cannot deliver within this time frame, it must provide a full and prompt refund or, with the consumer s consent, deliver equivalent or superior goods as substitutes.
Consumers rely on prompt and efficient service when ordering products for business and personal use.
The case is being handled by Assistant Attorney General Kenneth Dreifach of Spitzer s Internet Bureau, under the direction of the Internet Bureau Chief Caitlin Halligan.