We need to grasp this opportunity to consolidate the place of French teleccommunications. Community law has laid down the concepts and methods upon which regulation is based. To fulfill its tasks, the regulator thus has to follow the European framework. The review of the directives which has started in 1999 is a major step forward in building on this common framework. There again, ART will keep the Government informed of the issues involved.
Customer satisfaction is central to market to liberalisation.
Competition must be in customers' interests. The regulator's task is to ensure that this is the case. It also has give consumers information on the new offers and services available to enable them to maintain control and get the best deal. This report illustrates the achievements of 1998, and how the market advanced over the year. Competition is building momentum, and as it does new regulatory challenges arise.