Family members without sponsors on Oahu should have a power of attorney or obtain the sponsor's authorization through the unit commander or Red Cross. Soldiers on leave or TDY in Hawaii should go directly to the AER office for application guidance. The applicant will bring their application with all supporting documents and signatures to the American Red Cross, Makalapa Gate, Pearl Harbor. There may be other valid causes for obtaining emergency financial assistance. If there is a question whether assistance is within the regulation, the Unit Commander or 1SG may telephone the AER Section for more information.
All soldiers have the right to submit an application for assistance.
The approval or disapproval of the application will be made by the AER Officer or Alternate AER Officer. The AER chain of command will be used to process exceptions to policy. However, to enroll family members there must be legal documentation presented. Active Duty personnel can update the status of family members by presenting such legal documents as marriage certificates, birth certificates or adoption papers at their local Military Personnel Office. If this is not done, family members may be denied health benefits other than emergency care.