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BMC Software is the only company that fully understands the e-business applications from the client transactions to backend servers and databases and all the interconnected components. Most management vendors only offer point products or complex frameworks. BMC Software ensures that REI's e-commerce stores are available whenever our online customers want to shop. These new offerings, backed by existing powerful solutions that span the enterprise, were developed to achieve the most fundamental requirement - ensuring that the enterprise is available for business anytime. A patent pending technology permits monitoring of transactions safely and securely even through a firewall.