Nominee Staff chase Front Office Executives who are late returning their Clients instructions. Nominee Staff respond to calls from the Front Office enquiring as to the stance being taken by other Executives on a given issue. Intensive processing of issue and passing of details to Valuations for Portfolio updates. Separate production of manual client letters requesting election decisions. Delayed and late response tracking by issue or client executives.
Clients can easily see the in-built delays in management of their portfolios.
Any new Corporate Action is added to an electronic stock situation notice available through the new Mondas screens. Behind each situation is a Client list for the Executive to update regarding their required action for each Client. Additionally the Executive will also be provided with the ability to call a session detailing any entries recorded in your companies Research Department, providing the Company view on the issue, and helping the Executive to provide the right advice and guidance to the Client. Nominee Staff will have enquiry access to view who has not completed the instruction process, that drive the processing of the Corporate Action. The in-built workflow provides the means to alert the appropriate compliance area of a given Office of those Executives who have not responded to the issue.