Both packages can be expanded up to 12 ports, and options to add additional features are available. These packages include all hardware, software and standard installation. Customers who wish to later expand their system to larger, or more customized IVR applications will pay only the difference in the price of the features and capacity, making Prompt Response Express a safe, long-term investment. Help Desk Express packages the Remedy help desk application with CTI integration to provide screen pops eliminating the long and complex implementation cycles normally associated with CTI solutions. This packaged approach reduces the cost of this comprehensive solution, and additional capabilities can be easily added as the call center changes.
Alternate configurations are also available.
This ensures that email transactions, direct or from web-based forms, are managed for speed and quality of response, just like voice calls. Alternate configurations are also available. Remedy Corp. All trademarks mentioned herein are the properties of their respective owners.