But working in the new world of sensors and alarms isn't always fun. And then there was the timer. Customers are anotehr problem. Wendy's trains cashiers to hold their arms out the window, offering change to the dollar, thereby pre-empting customers from rooting around for coins and wasint valuable seconds. His station today is blowing its budget by 25 seconds per car.
Big orders can gum the works, too.
Quality Is Our Speed Limit the biggest price of speed, however, is accuracy. The same study that showed Wendy's on top in speed ranked it 11th in accuracy, someting Wendy's would like to improve. A customer who arrives home only to find something missing or wrong with his order is unlikely to take much comfort in how quickly he zipped through the line. My girlfriend was in a bad mood because she was starving. Mr. Toland says.