There is no replacement policy for plants that arrive damaged.
Buyer assumes the entire risk of the condition of the plants during delivery and thereafter.
Every effort is made to ensure that the plants arrive in favorable condition, including how they are packaged. Depending on inventory at any given time, plants may be substituted for another of equal or greater value at the discretion of the seller. Buyer should be aware that most carriers do not insure perishable items such as plants, but Aqua Botanic will not be held responsible for damage of any kind to plants due to heat, cold, shipping delay, or in transit. Any such claims should be made to the carrier, and without delay. Aqua Botanic does guarantee that only plants that you would be proud to show off are sent.