Under this provision, the hearing is a semi-formal proceeding. The arbitrator's decision is called an award and the award is enforceable through the court system. The arbitration is submitted to an arbitrator or forum. Each arbitrator or forum has its own rules for conducting the process. They usually include 3 steps - how arbitrators are chosen, how the hearing is conducted, and how the award is prepared.
Arbitrators are available through alternative dispute organizations and as individual practitioners.
An arbitrator should have at least some formal arbitration training, some subject matter expertise in the issues under consideration, and actual experience conducting arbitrations. If you go to a forum, arbitrators may be proposed to you and you strike from the list any with which you have conflicts or each party may propose an arbitrator and each party may strike a certain number from the list. The hearing is a semi-formal proceeding. It must be conducted equitably giving each party an equal opportunity to be heard. Written documents as well as oral testimony may be taken.