It has been estimated that in 1997, 3.6 million people did their banking online and 2.7 million used online securities brokerages, yet fewer than 10,000 people were served online by the insurance industry. The State of New York Insurance Department recognizes that the Internet will dominate the delivery of financial services in the future and has paved the way for the insurance industry to catch up. Cinda Daly is an independent analyst and frequently published technology industry author. Ms. Daly also serves as managing director for Service Management International s Web-based IT Benchmark Database and services initiative. All rights reserved.
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