McNeilus Steel Steel Supplier Survives Severed Communications Cable with Perle 594e Remote Controller Disaster can take many forms in today's world, from fire and flood to earthquakes and hurricanes. It can even be as mundane as a backhoe ripping up a company's communications network. But regardless of the cause, fixing the problem as quickly as possible is critical, especially when your business depends upon real-time access to information. McNeilus uses both telemarketing and its retail store, in separate buildings, to drive sales, primarily of new steel that it buys in large quantities from steel mills. The store sells everything from single bars of steel to small truckloads of metal cut to order.
Customers are typically farmers and garages with immediate requirements.
When construction of a new building on McNeilus' premises severed the store's links to the main computer, the retail operation was crippled. By the time the break was identified and a general location pinpointed, the area was already covered in new concrete and repairing the cable became unrealistic. Klapperich launched a search to find a new way to get the main retail sales store back online. There were other projects planned in the near future, such as expansion of the driveway that leads to the new building, which meant a new cable would be at risk of getting cut again. So, burying a new cable was therefore not a viable option.