The three focus groups that we conducted had given us the chance to have a better understanding about the problem. In the focus groups, besides helping us to understand the problem, the youth also brought up some suggestions that they thought could be used to improve the services of the public transportation. They sometimes hat to walk when they did not have the money for the bus. They suggested to provide a special fares for students and a change machine.
Bus passes The youth participants also considered the bus passes as too expensive for students.
They did not really understand the benefits of buying a bus pass for them except that it would cost them a lot of money. They suggested to provide cheaper bus passes for students or subsidy for youth organizations to buy the passes. They needed the bus to run at later hours in the evening to go to and from work, to and from the movies, to and from the after-school programs. About the Rider s Guide, the participants did not see it as helpful and they hardly used it. For them, it was not a user-friendly guide because it was too big, the maps were confusing and the maps only showed the main streets.