Be skilled in hunting for the best values. Want to be rewarded for loyalty to the companies they buy from. Companies that don't respond to new consumer demands may be left behind. The sixth stage of the Web websites are changing. They always have.
Customers appreciate good service.
Buyers like personal attention. Getting new customers is more expensive than keeping current ones. Companies that provide good value and personal service gain loyal customers. But the more easily people can shop around, the harder that loyalty is to maintain. One bad experience can drive a customer away forever.