Volunteer Training - Board of directors and supervisory committee members are encouraged to attend all chapter and league functions to become informed about the credit union system and issues. They are also encouraged to attend one national credit union conference to obtain a broader perspective of credit union issues. All volunteers agree to complete at least one of the Volunteer Achievement Program tracks each year. Political Activism - The Credit Union board and senior management recognize their roles as legislative advocates for members to protect our democratic and operating principles. Diversity Mazuma Credit Union recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the Credit Union.
All employees receive diversity training during orientation.
Member Market Segmentation - MCIF is used to help determine the demographic makeup of its members so that products and services may be specifically targeted to meet their needs. Employee Diversification - Efforts to ensure diversification of Mazuma's employee base, including its management team, to better mirror its membership and community, are ongoing. Affirmative Action Plan - Plan is reviewed annually to ensure diversification in recruitment and selection. TDD Phone - A telephone device for the deaf is used in the phone center. Flex Scheduling Hours are offered, if feasible, to help employees who are parents, students, etc.