PQA's TASK PQA was brought in to develop a six-week training program for the management group. It became clear during this training that the management group had different ideas about their company's direction. PQA's task now became to help management develop a common mission and commitment to the SPC program. PQA also facilitated a management workshop to develop a Mission Statement of their vision for the future. PQA enticed Senior Management to the Quality Forum, where they heard of the advancements that were possible with the full commitment of top management.
Customers feel that the client has made significant improvements in quality and delivery.
Competitors have been forced to start a Quality Revolution of their own.