Becoming a leader is not an easy transition. Interactive lectures, individual work, group discussion and skill-practice sessions will be used. Building your team from a diverse group of people is never easy, but it is essential in producing the results you and your employer require. Increased work productivity, improved work quality and enhanced team morale. Whether it is with your staff, peers, or supervisors, clear, direct communication results in more productive interactions and effective actions of others.
Communication is more than the process of speaking clearly.
It is the transmission and reception of ideas, attitudes and feelings, verbally and non-verbally. Leaders always encounter problems in the workplace. The effectiveness of leaders is often determined by their ability to successfully resolve complex problems, both on their own and with their work team. This course provides practical information and skills to resolve conflict caused by differences in goals, employee performance and work habits. Apply the conflict resolution process to your everyday work situations Set goals for building competency in the use of conflict resolution skills and methods.