Ansapoint will also estimate the number of trunks which should be connected to your call centre to handle the peak incoming traffic. Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool. The Software package is wonderful tool and a must for any call center or help desk. Click here to find out how to purchase . Using Ansapoint Ansapoint is similar in appearance to Windows Explorer, making it familiar and easy to use for everyone.
All information is navigated using the left hand pane of the window, and is organised into projects.
The right hand side of the window is used to enter and display call data. Time intervals can be either 30 or 60 minutes. You can view the fully illustrated User Guide now to find out more about how Ansapoint works. A technical specification is available. Why not try an online version of Ansapoint to see how it works.