Most referrals to other professionals and long term care programs can result in costs not covered by this program. The counsellor addresses the patient's financial concerns when making a secondary referral. The psychologists are familiar with government-subsidized services and community based resources and will suggest them if available. Quality Control Case management involves assessment, problem solving, implementing solutions, progress review. Counsellors fully document each stage in order that the therapy may be reviewed and assessed.
All cases are subject to evaluation and peer review.
Patients should complete confidential surveys one and four months after counselling is concluded.