We are changing every unit. These are things that have been wrong for 20 years. They didn't occur overnight. But other critics, including members of the D.C. Council and Congress, said that Soulsby, who has been chief for two years, ought to be held accountable for the department's failings. They contend that the problems are too deep for Soulsby to make a plausible claim of ignorance.
Buildings are in particularly bad shape.
Booz-Allen also found dozens of lost opportunities for savings. The department also spends 42 cents in administrative costs for every dollar it takes in on auctions of forfeited property. Consultants say the department should cut its costs in half and auction far more property. Booz-Allen also found example after example of wasted time and cumbersome bureaucratic procedures. In the stolen-property records division, the consultants found that three employees are paid to process 150 items a day.