He now shares with you the 30 lessons he wished he knew before he started his first business. Upon selling his business at the age of 28, Mark began to write down all the lessons he learned from starting, running and selling his first business. Ten tips that are guaranteed to get your company publicity. The 7 leadership traits that all successful young entrepreneurs need. How to keep your mind sharp for the long entrepreneurial road ahead.
Customer service is one of the key ingredients in any successful business.
Start-ups can't afford to have bad service when you're struggling to get a client base. It also includes brief contributions from Ken Blanchard, Stephen Covey and Tom Peters. It is 216 pages chock full of useful customer service ideas. It is filled to the brim with brilliant and uncommon observations about the absolute necessity for service above and beyond what people expect, and truly opens minds to the real meaning of customer service. Every page has a lesson and each lesson is worth its weight in platinum.