This program communicates directly with participants in a no-nonsense, conversational manner while maintaining professionalism.
All exercises allow for customization to each hotel's specific procedures and environment.
Instructor's Guide and printed originals for all overhead transparencies. Video tape with an introductory segment and 18 scenarios depicting hospitality service and management situations used throughout the program for video-assisted learning. Paragon provides a high-quality printed original of this workbook with permission to reproduce for training purposes, or we'll produce them for you. This program has been designed to raise the level of professionalism of all hourly associates. As with the Hospitality Leadership program, all exercises allow for customization to each hotel's specific procedures and environment.