It is activated once the called number is keyed in. Callers placing calls within North America are allowed 40 seconds for dialling and ringing time. For calls placed overseas, the allowable time to establish a connection is 50 seconds. Any calling attempt lasting more than the allowable completion time is recorded as completed and charges are incurred. To query such call, please contact Telephone Billing Enquires, extension 2665, within 30 days of the long distance bill date.
Callers can reach an individual or department directly, by dialling such a number.
A direct line can also be a four digit extension number. For example, 767-5000 is also extension 5000. Direct lines at the University of Guelph begin with 767-5xxx. An extension number is a 4 digit internal number. These numbers cannot be dialled directly from off-campus.