The Department of Defense and the moving industry are feuding over how best to ship the household goods of service members. The military is the moving and storage industry s largest customer. The Pentagon says the system is deficient and has been casting about for ways to address complaints about broken and lost goods.
Carriers aren t happy with some of the solutions being considered.
The issue boiled over at a recent congressional hearing. When it comes to contracting for movement of household goods, the military is at least a generation out of step with modern corporate America, said Roger Kallick, deputy under secretary of defense for logistics, at a March 17 hearing of the House Subcommittee on Military Readiness. DOD can no longer support such a costly and inefficient process that places such an unnecessary burden on our military members and their families, Kallick said. For the full story, see the April 5 print edition of Transport Topics. Subscribe today .