We have about 360 employees, which is 359 more than three years ago. We recently took over another midtown Atlanta building as well. We have major outpost, MindSpring du Nord, in Harrisburg, PA, where over 100 of us work. And, about a dozen of us work as territory managers in various cities, primarily in the southeast. Technical support is in many ways the heart of our company, and most of us work in that department.
Customer service is a separate department which handles non-technical customer questions.
Our sales desk handles calls from new customers who are interested in signing up. This always strikes me as a bit odd, since most people here are working harder than they ever have in their life. We encourage our fellow employees to bring their whole selves to work, and we value the individual quirks and spark that each of us brings. We don't want to smother that. So, we dress the way we want to dress, and we are informal.