No concern is considered too small, and our friendly, helpful Call Centre staff capably handle around 800,000 calls each year. We give regular updates on both planned and unplanned interruptions to supply to radio and print media throughout our territory. These ensure our customers without telephone access are informed, and provide immediate updates on progress and likely changes to supply. General repairs are only done by NorthPower in the Armidale area. Life support equipment Cane Fires Low wires, damaged or leaning poles Incidents of sparking or flames around equipment or lines Technical Response Group Our Technical Response Group specifically deals with customer's supply interruptions and technical inquiries.
All operators have trade backgrounds and are trained to handle technical inquiries from customers.
Service Reliability NorthPower's service area is affected significantly by extreme weather conditions ranging from the searing heat of the far west through to tropical rains in the north. Weather conditions, lightning strikes and overgrown trees near power lines cause almost all blackouts.