A small percent of members have made decisions but now need provider referrals and community based resources to execute their plan. Many requests are for ways to allow older persons to remain at home and manage their affairs. There are often Medicare or other insurance concerns. Frequently, members are not sure how to navigate the health care system or advocate on behalf of another. AdultCare offers family conference calls for those who are having difficulty in decision making and need a neutral third party.
Confidentiality is also a primary concern.
For example, if a member and then the spouse calls, there is no mention that the other has been spoken with, even if it is about the same subject or person. There is never any limit to the number of calls a member can make. The service is one of convenience as a one-stop resource. AdultCare's research is finding that certain persons require an active rather than reactive support approach. This is especially true for caregivers who, if depressed, have all they can do to make it through the day, much less take time for themselves.