Caterpillar brings its shop to the farmer Customer service was once so highly valued that anything short of a house call was considered rude. Now, the good old days are back with Caterpillar dealer field service units.
Caterpillar dealers provide on-site service when their customers experience downtime in the field.
As soon as service technicians receive a call from a farmer about technical difficulties, they hit the road. They have a reputation of being dependable with heavy equipment, so we figured they would follow through with supporting their farm equipment. They take care of everything. Breese said he has needed a field service unit twice, but these calls were not for anything serious. For any problem, they fix it correctly and get you going.