AITO members ensure that their brochures clearly and accurately describe the holidays and services offered. AITO members listen to their customers and welcome suggestions for improving standards.
All customers receive a post-holiday questionnaire.
AITO members are committed to high standards of personal service, maintained by the thorough training of employees. AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients' money. AITO has strict membership criteria which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice which governs their operational conduct. AITO is committed to raising the level of environmental awareness within the industry.