Outsourcing is certainly an attractive option for many IT organizations. Such horrors need never happen-if both customer and outsourcer know how to structure their relationship and stick to the rules. Bill Zucker, a lawyer with years of experience in both litigation and technology, has been involved in managing legal risk and dealing with supply relationships. He led a lively discussion about approaches and terms for structuring, negotiating and implementing productive and mutually satisfying outsourcing relationships. Internet consultant expects falling revenue and earnings, blames E-business downturn.
ASPs promise fabulous benefits.
But more and more we're hearing troublesome reports about disappointed companies and disgruntled ASPs. Vance Loiselle, ASP Director of Business Operations, for Breakaway Solutions, led this December 2000 Roundtable which focused on the ins and outs of effective and productive ASP solutions, and our readers were stimulated to participate in lively discussion that was both challenging and instructive. The office-supply retailer sells more than 50,000 products, but a typical store carries only 7,000 to 8,000 items. When it comes to online billing, getting your bills to the Web is just one part of the challenge-accepting payments electronically finishes the equation. EDS has fewer than 160 customers for its Internet-based CRM services, but it projects that figure will grow about 20 percent annually during the next few years.