The supplied email gateway can enter your incoming support email automatically into the database. Administrators have access to graphs showing the history of arrival and fix rates over a recent period. Full source code supplied. A complete audit trail of every state change for each report is kept, allowing a quick understanding of the history of a Report. If you wish, customers can get password controlled Web access to their own reports to check progress and resolution of their own Reports, but cannot see anyone else's.
Customers can also submit Reports directly using a Web page.
Staff members are required to log in to the system with a user name and password. Search results can be exported in tab-separated file format and imported into spreadsheet and other programs. A finger daemon replacement allows customers to use finger to get report information .