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It's not enough just to talk about service availability and quality. The cost of insurance and the limits available will be tailored to the scope of risk that each ASP wishes to accept within the SLA or service guarantee. In January, BMC Software launched OnSite with charter members that included Applicast, Corio, Interliant, Motley Fool and NaviSite. BMC Software recently announced the industry's first guarantee for on-time implementation of systems management software. With the guarantee, BMC Software set a new standard for the industry by providing a 20 percent rebate if systems are not up and running within a mutually agreed upon timeframe.