Customer satisfaction is the single most important measurement for any product.
It is also interesting to note that schools with a variety of computer technologies reported lower satisfaction ratings. Overall, this data shows that pure Macintosh schools have the highest satisfaction levels. Based on this studys results, IDC believes that schools must balance technology's cost and value. The ability of students to learn new skills rapidly and easily must be encouraged with technology that also provides them with the broadest set of applications. For teachers, ease of use is critical in shifting their attention back to personal interaction with students and in integrating technology into the curriculum for teaching and learning.