By understanding what features to look for, you should be able to find a headset that is a pleasure to use. The most important feature when using a headset is sound quality. If you cannot be heard, you will quickly stop using the headset. Because people speak at different volumes, controls often make the difference between poor sound and clear conversations. As a result, volume controls can be very important.
All models have an incoming volume control, with a few models offering outgoing volume control.
A second key to high quality sound is noise canceling. This feature helps block or reduce background noise, allowing the caller's voice to be heard more clearly. The switchover feature allows the user to switch between the handset and the headset when handling calls. Quick disconnect allows you to disconnect the headset from the rest of the equipment. This means that you do not have to remove the headset if you need to leave your desk.