Caring for County Durham's 3,508 kilometres of roads is the responsibility of Durham County Council. HAL is Durham County Council's Highways Action Line, a one-stop call centre set up to allow you to quickly and easily report any road and lighting defects and hazards. Roads and pavements Damaged pavements and potholes on the roads can cause injury to pedestrians and damage to vehicles. Unfortunately, many street lights are put out of action by vandalism as well as through malfunction.
Broken lights make our streets dark, causing even the shortest journeys to be more worrying.
Please try to quote the column number when reporting street lighting as it helps for a speedier repair. Remember - Live electrical wires can kill. If you see exposed wires on street lights, call HAL immediately and we will make the repair a top priority. Traffic lights Traffic light faults can mean delays, traffic jams and accidents. Blocked road drains Blocked gullies are a problem as rainwater causes flooding when it can't drain away.