Competitive advantage comes from harvesting project and process experience to advance the business.
Operating at this level requires crisp integration of the organization's internal processes, as well as seamless interaction with those of its customers, partners, and suppliers. It also requires incorporating change to this knowledge capital, based on quick feedback on the use of the processes. Increasing process maturity yields precision as well, allowing measurement and calculated changes to the knowledge base with consideration of the value to the business. To order a reprint of the complete article, visit Cutter IT Journal CMM is registered in the U.S. Patent and Trademark Office. Copyright 2001, all rights reserved.