Under this in-warranty service option, APC will ship a factory reconditioned replacement unit to the customer before receiving defective product back from the customer. Customers must furnish credit card number or purchase order so that APC is assured return of original unit. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original warranty period, whichever is longer. Repaired units carry the balance of their original warranty period. The Cross-Ship Option allows APC to send out a replacement UPS before receiving the defective UPS back from the customer.
Customers then receive a solution to their problem faster than through standard warranty service.
This option is similar to the standard Cross-Ship Option, however, reconditioned units are sent to customers via overnight shipment. There is an additional charge for this option, which varies by model. The serial number of the reconditioned replacement unit will not be the same as the serial number of the original unit. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original warranty period, whichever is longer.