HelpDesks provide the main point of personal contact between you and Computing Services. HelpDesk staff can handle a wide range of routine problems and queries, but may need to refer you to the ServiceLine for help in more specialised areas. A telephone is provided so you can contact the ServiceLine directly when the HelpDesk is not staffed. For HelpDesk locations and opening times see Computing Services Homepage. You can link to this from the Links section in the Induction Zone .
Contact is made via telephone, email or fax.
Outside working hours, messages may be left on voicemail and will be dealt with as soon as possible. 2 or 3 staff are on duty equipped to handle most Computing Services related queries. You will often get an immediate answer, but some problems may require more time. The only area not handled by the ServiceLine is forgotten passwords. For security, these must be dealt with in person at a HelpDesk.