The 30 second wait is longer than the 2 second wait , thus the new software is slow. Salesman are often taken at their word, while everyone else has to prove it. Good training leads to remarkable payback on computer use. Software training budgets are the last thing funded, and the first to be cut. The longer you evaluate software, the more outdated it will be by the time you use it.
Customer driven software is great for the short term only.
Innovation beyond customer needs and wants is the only way to stay ahead in the market. Customers that know the least about the software make the most demands. Customers that know the most about software make important demands, but are often not recognized because they are too busy working, not complaining. Software can not change a companies policies, procedures or structure. That is the job of leaders.