Face to face interaction is very important for any business. Being friendly and courteous at all times are key elements. Verbal as well as nonverbal communication have a great impact on the customer. Much of our body language affects the way people interpret us from facial expression, body posture, movement, voice tone, and gestures. Try to be aware of the signals that you are sending to your customers.
Customer service involves helping the customer upon their entrance into the store.
It's more important to help the customer rather than stock merchandise, talk on the phone, or even read the paper. Click here to look at other customer service habits that a business should avoid. At Second Love, we pride ourselves on knowing our customers. We address our repeat customers by their names and also try to remember what merchandise they generally buy. This helps us in showing them all the new merchandise and customers really appreciate the first name basis.