The Relay is available 24-hours a day, and calls are strictly confidential. Technical support for the service is provided by Sprint. Together, Relay New Mexico and Sprint help to keep telephone communications open to all. We know that for Relay users, quality of service means quality of life. As a result, we have always emphasized quality of technology, training and staff.
Confidentiality is emphasized during the training period.
No recordings of calls are kept. Accurate A specially trained CA will relay the conversation you type or speak word for word. Background sounds are also relayed to more accurately portray the context of the call. The CA voices the typed conversation to the voice user who is using a standard telephone. The voice user can talk back to the TTY user through the CA, who types the spoken conversation to the TTY user.