Any account not brought current within a week of email notice or exceeding this time frame in any way is subject to suspension. Service fees will accrue during any period of suspension. No bills or invoices will be sent by regular mail. Invoices for those customers who pay by check will be sent via email 3-4 weeks before payment is due. All payments are in US currency.
All clients are responsible for backing up their own files separately.
We provide three levels of backup, the first two on disk, and the third on tape. Should the customer need to restore a file found on the primary and secondary backups, there will be no charge. The data may or may not exist. We generally assume that before an account is terminated, the customer has offloaded the files to another system. We cannot guarantee that data files for terminated accounts will be retrievable.