Often it is only through letters from concerned and responsible citizens that our office becomes aware of consumer problems. Complaints are used to develop information about paterns of business activity which might indicate the need for formal investigation or law enforcement action by our office.
Complaints often bring early warning of what promises to be a pervasive scam.
You should be aware that California law does not allow us to represent private individuals in personal civil matters. In cases of statewide significance, we can bring legal action on behalf of the collective legal interests of the people of this state when substantive evidence is accumulated which indicates that a firm is systematically violating California law. Please be assured that your information will be retained in our consumer files and is of importance in helping this office to organize its priorities.