As experts accepting payment from our customers, it is our moral obligation to determine what they need and to provide it to them in a palatable method, to the best of our ability. We must protect the company from ruin of all forms, including financial, perceptional and moral. As a security company, we must behave morally toward our customers by providing products that actually work and are not merely gilded window dressing for empty promises. Financially and perceptually, the company must do well in order to reward ourselves for our efforts and in order to earn the right to continue servicing our customers. Satisfy The Customer.
Customers know what they want.
Many times customers want additional functionality. If what they want does not conflict with the necessity to protect them and ourselves, and we can reasonably do what they want, then provide it. Company Direction CyberSoft, as a company, needs a direction on how to succeed. By direction, I mean a mental compass, not a written procedure that needs to be followed by the book. It is necessary for every employee to understand this direction so that it becomes reflexive and does not require thought, decisions or effort.