Therefore, I am trying to compile a list of check points. An E-mail may be regarded as the electronic counterpart of a physical letter.
Business letters have standards and rules to ensure that the company's profile is maintained.
E-mails should comply to same, somewhat modified, standards and rules. Customer's language profile Use expressions used by the customer. Attitude Be nice, whether or not if the customer is. The customer's always right. Give feedback Respond if the customer has ideas or freely given points of view regarding services, products or other.