Changes in customer behavior are highlighted at the earliest possible time, enabling more proactive and successful treatments. HNC's Churn Risk Management solution helps you increase revenue. Clearly, one of the most damaging impacts of churn is the reduction in potential revenues and earnings that would have been achieved with improved customer retention and customer lifetime value. Improved market share. Market share is critical to many telecommunication carriers, that are positioning themselves to maintain and grow their positions in an extremely competitive environment.
Customer attrition is an obvious detriment that can be mitigated with our solution.
Lower customer acquisition costs. It typically costs much more to acquire a customer then it does to retain an existing customer. Lower treatment costs. The costs to treat churn can increase significantly as the levels of churn increase , because you will often spend more to save customers as the rates of attrition increase. Win-back costs can be reduced .