You already have it. It's true, of course, that if you empower people, instead of treating them like nitwits, they'll make some mistakes. But if we really want to change the government, we have to accept some mistakes and learn from them. What we're trying to do is both simple and revolutionary. As the Vice President said not long ago, we want to turn the organizational chart upside down, so the customer is on top.
Customer service is the bottom line.
Doing more with less. The Brookings Institution recently published a report by political scientist Donald Kettl, who declared that the National Performance Review has the potential to rank with the New Deal and the two Hoover Commissions as one of the most important administrative initiatives of the 20th Century. Let me tell you some of the reforms that are underway. We at OPM have made it easier to apply for federal employment. We're eliminating the notorious Form 171, which for years discouraged millions of people from federal service.