Use this version. Email this to a friend. Limited ability to share data and collaborate online. Limited ability to process and filter information and handle non-Englishtext. Limited ability to retrieve past production information, accessknowledge base or update customers.
Buddy list to alert analysts when an individual expert is online.
Electronic, or shared, whiteboard. A user can post an image, forexample, and share it with another individual, then either individual canannotate the image in real time. Instead of sharing images, analysts will beable to share text documents.