In addition, the complaint charged that Dell, having failed to offer customers the option to consent to a delay or to cancel the order and receive a prompt refund, and having failed to ship the merchandise within the applicable time, violated the rule by failing to deem the order canceled and issue a prompt refund. The proposed settlement also contains a number of recordkeeping and reporting requirements designed to assist the FTC in monitoring compliance with its terms. The Commission vote to refer the complaint and proposed settlement to DOJ for filing was 4-0, with Commissioner Mary L. Azcuenaga not participating. The FTC's regional office in San Francisco conducted the investigation in this matter. This consent decree is for settlement purposes only and does not constitute an admission by the defendant of a law violation.
Consent decrees have the force of law when signed by the judge.
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