An important evaluation for ASC staff is through patient feedback, which includes patient questionnaires and the Parkside Survey. Since 1989, Crittenton has been working with Parkside Associates, Inc. in an effort to compare our patient's perceptions of services with other institutions and give us an opportunity for improvement. A variety of areas have been surveyed within the hospital. The patient questionnaires provide direct feedback to the ASC staff. Ninety-five percent of the comments are positive.
All feedback is shared with the staff.
I think it's really important to share this information because it enables us to constantly improve our patient care. Another important aspect of ASC is patient education which is vital to a patient's recovery. They must be well-informed about their recovery and what they can expect when they return home. We try to anticipate a patient's questions or concerns about his or her recovery. Before a patient is discharged, he or she receives a list of instructions describing the recovery process.