The characters never do anything to resolve the problem. There should not be anything in the scene that doesn't move the story forward. Action in a story is not an active word. It is a noun, a descriptive word. Dramatic action doesn't mean to start moving around on stage or to do something.
Action is the continuing behavior of the characters that follows from the basic conflict.
Technically action is the series of events that form the story. The action of one character gets a reaction from another. For example, Mary and Lark are talking long distance on the phone. They decide never to see each other again. There is very little physical movement that goes with these actions and reactions, but conflict forces decisions, and the story moves forward.