Mr Wetenhall says. Of the 44 sites tested, a very significant number failed to deliver before Christmas. The biggest advantage with e-commerce seems to be you can get anything from anywhere. But because of that global nature, people really need to check and make sure they know who they're dealing with.''' A crucial issue for most consumers is security of their information. While encryption technology now guarantees this for most major sites, Australians are still sceptical about privacy and security promises.
Customer service is another hurdle facing e-tailers.
Mr Runnalls says. The reason many people go to sites is to research, and if enough information and assistance is there, they would make the transaction in many instances. Look for a clearly stated company, its location, address and phone number. Second is a clear description of the good, so you have a reasonable understanding of the goods and can make an informed decision. Third is a clear explanation of how the transaction will be dealt with.