There are only customers. Sometimes they want to do business with you online. Jeff Bezos at Amazon. He has the courage to continue to push the envelope despite rampant skepticism about his business model. The Internet has turned the world outside in.
Customers are now in control.
There's a customer revolution afoot. Customers, empowered by the Internet and mobile, wireless devices, are now dictating our business practices and policies, our distribution strategies and our product development agendas. Customers are transforming entire industries. That's what jazzes me. Look at MP3.