This is particularly important for storage implementations, since organizations rise or fall based on the quality and accessibility of information and software. Most storage companies have a tendency to hoard their information, however, and fail to provide a truly complete support solution. The exception is Network Appliance. We take away much of the reactive aspect to system maintenance, making it proactive instead.
Customers love it.
NOW is a Web-based customer portal that provides key tools and functionality for customer support, as well as resellers and partners. Implementing Web-based services has allowed NetApp to strategically grow our global support centers while improving response and resolution times.