Please go to DrDriving's new Air Rage Page and look around. Then come back here to comment. Too often airlines only offer excuses when there are lost luggage, delays, or cancellations and rarely do anything to rectify the situation. I think that the customers have every right to be angry with the airline personnel. Therein lies the difference between road and air rage.
Air travel is a service provided in which the customer pays in advance for travel accomadations.
If such arrangements are not fulfilled, then the customer experiences air rage. Road rage, on the other hand involves the driver, themself, and an often irrational rage toward other drivers. So reading this air rage site was good learning for me. Personally, the definition and the outcome, which is violence, are similar to what people think of road rage. The only difference is that one is on air while the other is on the road.