It is also supported by a knowledge base of existing answers. There are a number of tools in place or planned that support efficient response to these messages. Templates are used for responses. The responder can import sections, including URLs, to the e-mail response. A System-Wide Digital Reference Guide is being developed as of this meeting.
Digital reference is extremely problematic in some countries.
This is particularly true when the respondent is restricted as to connection time within the country. The Virtual Library consists of Lesson Plans, the ERIC Database, Infoguides in specific topical areas maintained by graduate students, listserv discussion groups, companion materials for television series, and special projects. Lesson plans on the Internet are extremely popular. A virtual library also provides links to other organizations, educational resources, etc. A User Survey has been conducted, with approximately 200 responses.