Announcement of Dept. Along with utilizing the Help Desk Database to track your work comes the responsibility of keeping all service calls updated and accurate.
All service calls a reviewed weekly.
You will be sent reminders should you fall behind in updating or closing any service calls. If after repeated reminders, no action has been taken by you, I will forward this report to your supervisors for follow-up. In the near future we will use this mailing list to communicate other announcements and procedures which require your attention. Also, we will soon schedule meetings as needed to have a more collaborative approach to certain systems support issues for the library. If you have any further questions regarding this memo or the purpose of the mailing list, please contact me at X46371.