Clients can receive referrals to APLA programs as well as other community resources. Calls are answered by a Case Manager in the order received. The Clientline hours for telephone calls are 10 a.m. to 4 p.m, Monday, Wednesday and Friday and noon to 7 p.m., Tuesday and Thursday. For walk-in service, registered clients may request to see a Case Manager between 10 a.m. and 1 p.m. and 2 and 4 p.m., Monday, Wednesday and Friday and between noon and 3 p.m. and 4 and 6 p.m., Tuesday and Thursday. Clients are seen in the order in which they sign up at the Reception Desk.
Bilingual staff are available.
Client Contact Program A team of trained, supervised volunteers phone Clientline clients every four months. They also contact new clients after their initial Assessment and assignment to Clientline to follow up on the referrals provided at that time. Case managers continually monitor and reassess the client's situation, provide information and referrals, advocate to access services within and outside of APLA, and update Individual Service Plans.