When you receive your order, please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it unused within 30 days for replacement or refund, less shipping and handling. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges, or in-store credits.
All special orders are non-refundable.
We cannot refund Express Delivery shipping charges unless Overton's has made the error. All credit card purchases that are returned and qualify for a refund in accordance with these terms will entitle the purchaser to a credit issued to the same credit card account that was charged in the original purchase. Just send us a copy of your invoice and printed catalog price within 30 days of purchase. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server.