Plan how these might be used in your organization. The basis for developing and maintaining customer satisfaction is feedback from the customer. In this activity, participants identify several tools for obtaining feedback and then apply these tools to their own organizations. A brief list of feedback tools can be found on page 102 . This activity requires 30 minutes for participants to complete.
Additional time is required to debrief the activity.
Time to debrief a training group of 4 tables of 5 persons is 20 minutes. If you have more than 4 tables, you will require more time to debrief. Three to five tables of 5 to 7 people. Managing Customer Feedback. Flip chart with pad and markers.