The survey targeted kids from 16 to 19. It ran from August 1 to October 24, with 111 responses from the web site and 169 by phone. Kaiser presented the results of the survey to the Canadian Association for Suicide Prevention on October 31. The survey asked respondents to indicate their opinions on a scale from 1 to 10. The survey results suggest that the Internet can be a valuable medium kids can use to discuss suicide.
Counselors use one PC per phone to key in info related to phone calls.
That info is in a database that sits behind a secure firewall. Kids Help Phone has a dedicated PC to handle WebExchange calls. Kaiser says WebExchange runs outside Kids Help Phone's firewall because NetMeeting and Communicator text chats can't occur from within one. The organization is investigating Java based options which let real time text chats happen behind a firewall. WebExchange Response Interactive announced WebExchange, a telephone ACD software designed to provide a live link between an Internet user and a Web site operator.