We would not want to see companies imposing restrictions without offering free repairs. Policies are improving rapidly, but more is left to do. About a third of companies now offer some form of free repair service, another third help customers by subsidising the costs of repair. I urge companies to follow the example set by others, as Thames recently did. Water efficiency plans Customers need to be economical too.
All companies now have plans which are publicly available.
Most were resubmitted before finally approved. We worked closely with Environment Agency. These plans must be flexible. If there are resource difficulties the plans may need stepping up in light of the experience of the more active companies. We are watching companies to see how they carry out their plans.