We do business the way private sector companies do business in that industry. We had to reengineer everything - organization, work, culture, relationships Being a broker of information meant a new way of working. We have reengineered the organization. We reorganized into commodity area business units and formed multifunctional teams. We had to go to teams because we needed to be able to communicate among ourselves.
Communication requires everyone to have the same goal.
There was no shared goal. We were organized into stovepipes. Each unit had its own mission and goals and they were different. Requisitions would do its thing and pass the folder to the buyer who would pass it to quality and so on. The process involved a lot of handoffs with no overall responsibility for the customer.