The need to offer training in Windows NT as part of the Computing Service phased transition to the support of Windows NT and Microsoft Office 97 in preference to Windows 3.x and Office 4.3. A Focus Group with a sample of non-technical computer users. Due to the short timescales in which these exercises were conducted and difficulties with sampling opinion widely throughout the University this report should not be considered a comprehensive 'Training Needs Analysis'. However, the findings may be viewed as indicative. There is significant demand for computer training among all categories of staff and all Faculties.
Computer training is needed and requested by substantial numbers of people.
To find out what people want and need it is necessary to actively consult with them. That computing course providers in the University continue to offer a range of basic introductory and intermediate courses on the main supported operating systems and packages. That ways be found to deliver more advanced training to those that need it. Given resource limitations, a smaller target audience, and the difficulties of devising advanced training this may best be delivered by a combination of network deliverable training and information backed-up by access to consultancy. That emphasis be given to sourcing, devising or extending network-deliverable training and information and that appropriate and networkable CBT packages be evaluated with a view to purchase.