Or, if you prefer, take a moment to fill out our information request form explaining your training needs and an On-Site Training Advisor will contact you. Recently I have been asked much more frequently about hiring the right people to perform the customer service function. Leaders in customer service organizations rightly are increasingly concerned about making good hiring decisions.
Bad decisions are expensive.
We need customer contact people who create moments of magic rather than moments of misery for the customer. Remember - skills can be trained, temperament comes with the person, and stays with the person. Donna's Top Ten List Of Interview Questions 1. Describe a conflict you faced and how you dealt with it. The hypothetical questions should be situations realistic in the potential job.