While Internet customers are able to go back 24 months for statement history today, they will want more tomorrow. This is typically impossible with today s legacy systems and will only be possible through a commercially sound, high availability database. The conclusion is that customers are more demanding than ever and their demands will continue at a faster and more aggressive pace. As providers, we have to think about the way we ve approached things in the past and reposition ourselves for the future. If we are to be able to meet the needs of our customers tomorrow, it will largely be through the Internet as a key delivery channel.
Customers are busier and more mobile than ever.
If we are to remain in and grow our businesses we must look at our servicing organizations very differently. We must understand what our Virtual customers value and how to satisfy these emerging values. They want access to their entire relationships in a highly intuitive, accurate and responsive fashion. Those of us who are able to most capably deliver on this new set of evolving criteria will come out as the clear winners of this ever-growing financial opportunity.