Standard turn around time is 3 working days from receipt. All Depot pricing is quoted by product. On-site Service Program There is a national toll free number for support. If the problem is not solved by phone, Paragon dispatches a service technician to the client for field repair of the unit. The technician is to arrive no later than two business days from the time of the call.
Contracts cover labor and all necessary replacement parts excluding printheads.
Customer pays for travel. There is a national toll free number for support. If the problem is not solved by phone, Paragon ships a replacement unit for next day delivery to the client. The client then ships the malfunctioning unit to Paragon for repair, where it is stored for next service call. Contracts cover labor and all necessary replacement part excluding printheads.