The software, which features video instruction, photographic parts and tools list, also guides the user to resolution for problems the user might encounter. With this program, you will no longer have to thumb through manuals to troubleshoot and maintain your system. Access to the program is through the HPLC System Manager software icon but, the Multimedia Help System will also run as a separate program that can be started either with the run command or by double-clicking an icon. Included information in the form of video showing the actual procedure to change a pump seals, injector maintenance, lamp replacement, and more.
Descriptive text is also be available on-screen to further describe the operation being performed.
Consumable Parts Lists provide a very easy method to identify the replacement parts for each module. Starting with a specific problem, such as excessive drift of the detector signal, the Multimedia Help System can guide the user through the appropriate logical steps to narrow down trouble spots and home in on the possible problem. The Training Advantage in having training and support information in a multimedia format on CD-ROM is the convenience of being able to view the procedure on the bench top computer next to the HPLC system. This allows the user to view the Multimedia Help System and easily follow along by pausing the presentation or moving to any point in the presentation by using the on screen controls. Multimedia training reduces the time it takes to train new employees.