All work must be scheduled in advance through our Sales, Development, or Support department. The Holiday Surcharges indicated above are applied in addition to the hourly rates for Standard, Advanced, or Premiere Support. Emergency rates will apply to all work that has not been scheduled more than 24 hours in advance. Emergency rates may be waived if INetU can reasonably schedule the work within a 24 hour time period. Emergency Surcharges will be applied cumulatively on top of any other Extended or Holiday Surcharges.
All surcharges are cumulative.
Multiple surcharges may apply to scheduled or unscheduled work. For detailed descriptions of each level of support, please reference our Standard Support, Advanced Support, and Premiere Support Documents. Holiday surcharges may apply. INetU will NOT bill you for a problem that is currently under diagnosis by our Support Staff or that is related to faulty hardware. Restorations From Backups Restorations from backups are performed according to our Level One Paid Support rates.