Therefore, KSS need not include information on individuals. KSS should be seen as an index of organizational knowledge with links to the sources of information in the business units. Agents using the different layers of DIS can follow these links, and thus internalize redundant information, enlarge their own knowledge, and create new concepts to improve their computer-supported work. There are many opportunities for future research. The conceptual design of DIS should be validated and refined.
Constructive research is a viable approach.
Other research approaches are also needed. The hyperknowledge organization design is an ideal model. It helps organizations compare work practices, structures, and technologies with the corresponding properties of the model, and thus improve their designs of computer-supported work. Hyperknowledge organization design imposes several requirements on theory development in information systems research. No. 2, August 1996.