ALL Technical Support Requests must be sent using our Technical Support Request Form. Not only does this form contain the necessary information that will allow us to distinguish you from our other clients, but it also carries your request to the current support tech on duty. All Reseller's are required to support and bill their clients while we support and bill you. Technical support requests must come from the Reseller using our Technical Support Request Form. This form contains the necessary information we need to not only distinguish you from our other clients, but allows us to provide you with the best support possible.
All billing is handled in house by our billing department.
There are only 3 reasons we deactivate accounts. We must ask all of our clients to understand that just as they must take measures to protect their business, so must we. We provide hosting services for many individuals and businesses, therefore it is necessary for us to establish Policies and Guidelines that will protect both our company as well as those residing on our servers. If we were to alter our policies and guidelines for each situation that may arise in the course of a month, the reason to function as a business would cease to exist. We deactivate accounts once they reach 20 days past due the billing cycle.