The system is enhanced by improving processes within the system. Suppliers and contractors are treated as partners in the system. Statistical thinking and methods are used to manage and reduce variation. All people are creatively involved in continuous improvement of the system. Continuous improvement activities are integrated with the strategic and annual planning cycle.
Continuous improvement is led, managed and supported at all levels in the organisation.
Regency Park Rehabilitation Engineering is a division of the Crippled Children's Association of SA Inc, and the remainder of that organisation intends to achieve Quality Assurance Certification by 1998. A Quality Odyssey. Proceedings of 2nd Australian Conference on Technology for People with Disabilities, 267-269, 1995.