The greatest opportunities are created out of crisis. Crisis forces people to change and change often brings new opportunity. Chinese Proverb Business process improvements inevitable require change to an organization's structure and culture.
Any significant change is likely to be disruptive.
Consequently, business process improvements are likely to be disruptive to an organization's structure and culture. Enterprises that have attempted initiate process improvements while ignoring this syllogism have invariably failed. Therefore, organizational change management is one of the most critical responsibility in any program of process reengineering and improvement. Dealing with organizational change is a continuous responsibility - management should begin to address these needs during the planning phase and should extend through the project execution phase. This responsibility may be vested in one member of the improvement team.