CBS consultants provide collections organizations with a wide range of valuable foundation services, including performance assessments and skill improvement training.
Assessments offer specific feedback on performance opportunities in key operational areas.
Also available are unique certification processes for contact production, including advanced predictive dialer use and advanced call skills, plus diagnostic and skill development processes for supervisors and managers that consistently drive high performance. Show the performance improvement opportunities in dollar terms. Drive significantly more contacts against our customer's account portfolio. Optimize dialer use. Train supervisors to improve collector call skill performance.