Linked to Outlook Email and Palm Personal Organizers. The company is committed to a continued investment in information technology tools that will allow us to leverage our capabilities across wider markets. We also have a Marketing Communications Coordinator who assists principals with press releases in Canada, and with Trade Show planning and coordination. We also have a series of three monthly mailings to market-specific lists of our customers, and participate in all major trade shows in our markets. An organization must be able to support the products it sells if it wants to be in business for the long term.
Customers demand service.
From the beginning, our organization has adopted an attitude towards complete local support. Where we can provide service ourselves we do, and through our arrangement with Anritsu Canada, we can offer full calibration and repair service for the companies we represent. We are limited only by the support provided by our manufacturer partners. It often makes sense to do the repairs locally rather than returning equipment over borders, saving time, hassle and money. Depending on the product, we can offer any level of service required by the customer.