The PETS scheme is for cats and dogs only, travelling on the passenger shuttle service in a car, caravan or campervan. No animals are permitted on the freight shuttle service or on board passenger coaches. However assistance dogs are allowed on board passenger coaches and travel free. The animal will be refused entry to the Eurotunnel system. Eurotunnel staff will assist, as far as possible, to resolve any problems but the staff carrying out the checks do not have any discretion if an animal or the documents do not fully comply with the requirements.
Any costs arising out of resolution of such problems are to the account of the pet owner.
The certificate must show the date and time of treatment and be signed by a veterinary surgeon. Short stay visitors have to have the parasite treatment carried out in the UK prior to travel. You can borrow the reader to check your pet's microchip for your own peace of mind. In France the staff in the Pet Control Centre will be happy to check your documents and microchip before the date of travel for customers who require this reassurance. Treatment, blood testing, and documentation by a qualified vet in the approved countries is equally acceptable.