Managing stress Business management. Welcome to our Business management series This article is part of the business management series of articles written by the members of Every Woman's Business to help in dealing with the everyday business concerns that we all encounter while trying to build our businesses. As your customer base grows it s imperative that you maintain the same level of service that you provided when you first earned your customer s business. You have to anticipate their needs before they announce them, and put those actions in place. Meeting these expectations will cement your relationships, increase their satisfaction, and retain their business.
Customers expect solid information.
Providing your customers with tangible information lets them know that you value them and respect their ability to make sound decisions. When they feel that they re respected, they re more open and willing to do more business with your company. One way to ensure they receive beneficial information is to ask probing questions during your conversations to uncover needs they may not have voiced. For instance, ask about the objectives they ve set for their company, and the problems associated with attaining them. . Customers expect options.