The K-12 Technical Support base package includes a minimum of four telephone incidents per month. All incidents will be resolved to the customers' satisfaction. All incidents will be handled as soon as is possible - all calls to be returned within 4 business hours. All calls will be processed through a central dispatch, with dispatcher determining resource allocation for problem resolution. Customer must have a support contract number in order to receive support.
Customer can determine who at their school has authorization to call against the agreement.
Customer must have email account in order to close ticket. The customer can call us for any reason or for any problem associated with these operating systems. Questions are not limited to the hardware that the customer is using. Corbey will provide drivers, patches and fixes on our FTP or WEB server when appropriate. The support agreement will cover all aspects of Microsoft Office 97 and 2000.