This page contains a glossary of terms related to knowledge management. In addition, we have provided a FAQ list which addresses some commonly asked questions related to the field. A broad term encompassing anything relating to making computers behave like humans. The value of an organization's relationships with its customers including the intangible loyalty of its customers to the company or a product, based on reputation, purchasing patterns, or the customers' ability to pay. Data Mining A technique to analyze data in very large databases.
Analysis can reveal trends and patterns and can be used to improve vital business processes.
A process through which project partners can contribute jointly to works in progress via email, groupware, public networks, etc. The branch of artificial intelligence that develops computer programs to simulate human decisions in many fields. The knowledge, skills, and competencies of people in an organization. Unlike structural capital, human capital is owned by the individuals that have it rather than the organization. Human capital is the renewable part of intellectual capital.