So, let your visitors identify some of these problems. Give them a chance to comment on your site such as, ease of use, feedback on broken links, and suggestions for improvement. There is an answer for this one in the above paragraph. An overwhelming majority of sites either do not point to the proper email address or do not respond to the incoming email. Easier said than done, but there is nothing worse than having an e-mail address on your site and not responding to user querries.
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