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The SA Center is a comprehensive implementation of ASA that consists of equal parts methodology, software, and professional services which optimizes true service delivery to the end-user. The SA Center product streamlines overall business operations by enabling IT organizations to know exactly how its customers are using its application services, how these services are performing and whether they are available at any given moment around the world. The SA Center solution promoted customer focus by integrating our IT functional teams and all business service technology. We know immediately when our customer's productivity is in jeopardy and where the problem lies. BMC Software has completed successful implementations at Texas Instruments and GE Power Systems and projects are currently underway at HBOC as well as other Fortune 500 sites.