Most have a couple of mediators on staff and use a network of independent mediators. Our court systems are overcrowded. Adversarial ways of resolving conflict take time, money and often damage or destroy important relationships. Court systems establish blame - someone wins and someone loses. Mediation offers an ethics-based alternative for conflict resolution.
Conflict is normal.
We can't avoid it. But resolving conflict need not be the gut-wrenching experience most of us have felt. Copyright 1993 Business Strategies. Reprinted with permission. Kathleen D. Purdy is a Navran Associate and President of Business Strategies, a management consulting firm specializing in strategic planning, marketing and ethics, and publishers of the monthly newsletter, Ethical Management.