Good documentation must get the information across to the reader as quickly, easily and as enjoyably as possible. It should make it easy for users to quickly find the information they need by incorporating effective design, organisation, indexing and extensive cross-referencing. Communicate with your staff Too often, users cannot find the answers they want in the documentation. I work with your technical support staff and programmers to ensure that the documentation includes the information and answers that users need. Technical support staff know what questions the users ask and what level the users are at.
Developers know the areas of the program that users require additional critical details for.
Establishing good relations with your staff helps me meet the needs of your users.