The most appropriate alternative dispute resolution technique depends on the nature of the dispute and the type of resolution desired by the parties. Arbitration is well suited to cases where the legal issues are not in dispute, but factual circumstances of the case are contested. However, with interagency disputes, mediation and consensus building for collaborative problem solving tends to prove more useful. These challenges require new thinking and new strategies. Interagency as well as intra-agency conflict management requires all stakeholders to explore innovative ways to resolve disputes outside of the courtroom.
Conflict is merely a difference of perception.
Conflict and differences of opinion can be potentially constructive or destructive. Left to fester, conflict takes on a life of its own and becomes destructive. Tempers flare, egos grow, and the conflict turns into full-blown litigation at any cost. Litigation between interagencies tends to pit stakeholders against one another. The results can have a devastating impact in a community, and the cost factor tends to be high.