Canadian customers are responsible for return shipping and associated fees.
Service coverage begins on the date your PC is shipped and ends three years thereafter. First call your PC vendor so they can evaluate the problem and determine if a hardware failure is the cause. In the event your PC vendor determines replacement parts are required, they will contact the third party solution provider on your behalf. The PC vendor will ship the replacement parts to the third party solution provider. A technician will contact you upon receipt of the replacement parts to arrange an on-site visit.