Business Concepts 101. Provide services that are customer driven, and listen to your clients feedback. Instill pride and active participation in your clients. Charge a fee so that clients put a value on the service even if it is just a minimal fee. Staff training is key .
Dispatchers are the heart of an effective, coordinated transportation system.
They must field the calls, coordinate the routes, and dispatch the drivers. Success or failure hinges on their skills. A well-trained staff increases the chances for success. This information was developed as part of the Child Care Partnership Project, a multi-year technical assistance effort funded by the Child Care Bureau, U.S. Department of Health and Human Services. The Partnership Project is providing a series of technical assistance resources and materials to support the development and strengthening of public-private partnerships to improve the quality and supply of child care.