Intake Component Registration and Archives Staff provide individuals with registration information and APLA's Registration Packet. Bilingual staff are available. All clients of APLA who are not being case-managed by another agency are provided with an Assessment. An Assessment Specialist meets with the client for one to two hours to assess the client's current situation, identify needs, obtain statistical data, provide information about services, develop an Individual Service Plan, and to assign the client for appropriate Case Management. Assessments are usually conducted in person at APLA, although telephone Assessments can be arranged.
Bilingual staff are available.
Hours are from 8 a.m. to 5 p.m., Monday through Friday. Case Managers reassess the client's situation, provide information and referrals, and update Individual Service Plans. Clients can receive referrals to APLA programs as well as other community resources. Calls are answered by a Case Manager in the order received. The Clientline hours for telephone calls are 9 a.m. to 6 p.m., Monday through Friday.