Driving Newmarket's success early on was a commitment to onsite training. At over 3,000 properties worldwide, onsite trainers taught Delphi, often serving as technology consultants as much as product teachers. The hospitality industry needed both. Hospitality had a technology gap. But the need for technological solutions continued to increase.
Customers now do everything online.
Suddenly, flying a trainer out, or salespeople in, paying travel and related expenses, and tying up a function room was not an option. We immediately recognized a need to deliver training more efficiently. Within four months, Newmarket was able to implement Centra Software's Symposium to create its Virtual Classroom. The means to develop custom courses hotels can record and reuse As anticipated, the hospitality industry quickly embraced eLearning. For example, Morton's of Chicago, which operates 55 upscale restaurants around the world, immediately took advantage of Virtual Classroom to conduct follow-up training for its sales managers.