All One Stop partners' front line staff will be trained on the system and core services and will be expected to provide all of the core services, based on customer's identification of need. The challenge is to provide the full range of core services to all customers within the framework of existing categorical programs. The key to this approach will be to define the core service and strategies to deliver service to any customer through selective coordination of staff and resources of the partners on site. Develop seamless delivery of programs. Not all customers need to start with self-service then move to more intensive services.
Customers can enter the system from a variety of points.
For customers not eligible for specific programs, the system will offer group workshops on Career Assessment, to help customers assess career interests, aptitudes, and develop individual employment goals. It is anticipated, with the identification of the Mini and Community Based CDCS, the system will be enhanced with staff who are specialized to meet the needs of target populations. Front line staff of the system partnership will be cross trained on system services and the process to access services. It is hoped that the referral process will be automated via electronic transmission which will also allow for sharing of data. Referral procedures will be developed among the One Stop partners and providers of Specialized Services.