There is no point in gouging a customer on parts. A parts inventory at SewTech is not out of the question, but the answer is more complicated for SewTech because of the repertoire of machines involved. He hopes to accomplish this by having a technician responsible for maintaining a territory, making the service calls close and therefore even more affordable. SewTech firmly plans a future with over 300 technicians on board to service the embroidery industry. SewTech wants to be there for that burgeoning industry, with affordable service, education and, most of all, accountability.
Accountability is important.
On the subject of responsibility and accountability, Benton remembers the recommendations and encouragement he got from the Embroidery List over a year ago. The best things are things like the List. It is good to air grievances-keeps people honest. But as he moves forward in the world of embroidery, Benton carries with him the work ethic and commitment to customers that he learned from his father and grandfather. It is, perhaps, the most important and enduring part of the legacy that the Benton family built.