Documents are processed in Word 2000 and then converted back to the client's own software prior to return. Documents are returned using MIME encoding, unless otherwise requested on the order form. OnLine English fees are based on a processing fee and the number of words in the document. This base fee can be modified by the application of surcharges or discounts. Surcharges apply to the express service and to texts that require complete rewriting.
Discounts are available for large documents and for well-written papers.
OnLine English must receive full payment within 14 days of completion of the service. Organizations may negotiate extended terms of payment. OnLine English uses the exchange rates that apply on the day the document is returned to the client. Xenon Laboratories Inc. New clients may be required to make a prepayment for documents of over 6,000 words. Invoices and receipts are routinely sent by e-mail as PDF files.