When you call, our customer service representatives may ask you a number of questions to help us determine the location of the outage and to identify any hazardous conditions. By E-Mail Please fill out our contact us form. Please do not use this mailbox to report emergency situations. If you prefer to write, be sure to include your account number and as much information as you can about the question or problem. By reading your own meter, you can keep track of how much electricity you use, and see how well you are conserving energy.
Conservation can lead to lower energy bills.
You will need to have your account number handy. If the person claiming to represent us does not have a badge, DO NOT allow that person to enter your home, and immediately report the incident to the local police. A customer service representative can determine if any work is scheduled at your address. There are occasions when we are unable to read your meter, such as bad weather or access problems. When this happens, we will estimate you bill based on your past energy usage and the time of year.