Here A roundtable discussion on the new face of reengineering, moderated by Michael Hammer. A Quick Study report Explains the basics of customer relationship management. You ve been hoarding information about your customers for years. You d better start giving it back. On the Front Lines Optimize decision making where the customer meets the business.
Companies learn the hard way that overemphasis on technology can undermine customer strategies.
An article that urges companies not to forget the customer when implementing a CRM system. InformationWeek Improving the Odds Marketing and IS at last join forces to seek the jackpot of customer intimacy. Segmenting them by profit potential is essential if you want to cultivate your most valuable clients. On the Money American Express builds customer loyalty by printing targeted offers on customers bills. Try automated labor scheduling software.