There is nothing worse than a presentation that flops. The best solution is preparation. Walk away from this workshop with a set of tools and techniques for making dynamic presentations that your audience won t forget. Explore the skills of coaching, providing feedback, giving recognition, reviewing performance, and building commitment. Learn how people can apply themselves better.
Communication breakdown is often at the heart of organizational problems.
Understand the factors influencing interpersonal communication, assess communication styles, learn how to give and receive constructive feedback, and develop effective interpersonal communication strategies. Develop personal effectiveness strategies such as managing change, aligning personal and organizational goals, dealing with the expectations of others, building positive workplace relationships, establishing priorities and setting goals. The customer this individual is your reason for being in business. Explore quality customer service behaviors, learn to deal effectively with internal and external customers, and identify the steps needed to make customer service a profitable priority. When you assemble the right people, give them direction, get them off to a positive start, and keep them on track, great things can happen.