Standard letters can be automatically generated, or you can create customized communications by modifying pre-defined paragraphs. An unparalleled, real-time reporting capability alerts call center managers to potential problems as they occur, instead of waiting for nightly batch reports. Internet-enabled customer service becomes a functional reality using Lotus' Domino Web Server. Now representatives can easily access vital and timely call center information at the desktop level over the Internet or corporate intranet via virtually any web browser. Managers may monitor call center activity through the Internet.
Customers can use the Internet to input data in lieu of a phone call.