The operating philosophy of the Accord Product Line has always been Customer First. Our strategy is to provide quick response and resolution to all customer inquiries. Simply put, we want to be easy to do business with. This automated on-line service is available to existing customers to allow them easy and immediate access to open, view and track trouble tickets. Help Desk is also used to access our knowledge base and to make future feature requests.
Customers can download software as well as documentation from our ftp site while on line.
This minimizes the time required to receive upgrades and the necessity to wait for on-site support. You can also sign up for your desired course as you scan the catalog. If you have an Accord Product Line support agreement but do not know your user name and password, or you are interested in setting up a support contract for your system, please click here .