Please check with the Helpmates Co-ordinators if the task you need doing is not listed above, these are just examples. We are not an emergency service and cannot guarantee to be able to do your repair. We can only carry out repairs if a suitably skilled volunteer is available. Making a request Requests can be taken from social work teams, community care workers, other voluntary organisations, not self referrals. We do have to ask a number of personal questions, this is to enable us to monitor our service.
All information is confidential and used only for our records.
After we have taken a request we will confirm the details in writing and give an estimated time of completion. How it works After receiving a request, the Co-ordinator will telephone appropriately skilled volunteers to see if they are available to take on the request. If a volunteer is available the Co-ordinator will then let you know. If you agree the volunteer may then contact you directly to make the necessary arrangements. We will confirm all details in writing.