Employees display an attitude of doing things right the first time. Our manager gives us credit for our ideas. Personnel are encouraged to ask for information which they require. Management gives continuous attention to making our organisation as effective as possible. All employees have the same opportunities for promotion.
All employees are totally committed to excellent service.
Management and employees trust each other. Management believe that we have the ability to control our own work. Relationships among the different racial groups in my department are good. Change in the organisation is managed effectively. The information I receive from top management is reliable and sufficient.