Prestigious firms looking to get a grip on thousands of documents and an infinite amount of information produced on a daily basis have endorsed it. And there isn't much doubt in my mind that KDS will become a leader in knowledge management systems. But like every other technology, it's just a tool. It creates paths to useful stuff through pretty dense undergrowth. Companies deciding to employ KDS must address all these issues and decide what the best strategy is to take advantage of this powerful new tool.
Corporate policies are sure to change.
Protocols will be put in place. And each company must come up with its own way to make the process work in a manner most beneficial to its corporate philosophy and long-term knowledge management goals. KDS isn't a perfect product, any more than Notes was when it was first released. But KDS has years of, yes, knowledge, behind it. And expectations have increased as well.