If you choose MAIL-IN service, the KDS technician will issue you an RMA number and an RMA form to fill out. Before sending the unit, make back-up copies of important data loaded on the unit. It is the customer's responsibility to ship the defective unit back in original box and packaging, and to include a copy of the RMA Form and a copy of the Purchase Receipt. Repairs not covered by this limited warranty will be charged to you at a cost to be determined by the KDS repair technician. This limited warranty shall only apply if the Portable Computer is used in conjunction with compatible peripheral equipment and compatible software.
Charges are subject to change without notice.
Repaired units may require re-loading of original factory software. We recommend customers make back-up copies of any important data before sending in unit for repair.