The development of a desktop computer direct access browser also will enable customers and staff to identify available services, and eligibility criteria and to access enrollment processes. Data elements necessary to determine required program eligibility will be identified and are a part of the common intake data set. MIS and accounting staff will assist in developing the underlying matrix of eligibility items and criterion algorithms. Data may be collected through staff on-site, technology, video conferencing, or other appropriate means as identified. Data collected will follow the customer through the system.
Cross training is another approach to integrating services.
In those instances where a target population requires specialized assistance from staff, appropriate staff will be accessible on site, by phone, or through scheduling. All customers will receive the same introduction to services through universal orientations. Sufficient information about all services will be presented enabling customers to make decisions about which services are appropriate to meet their needs. Workshops will be offered to all job seekers, regardless of program eligibility, and employers on relevant topics. Describe how customer satisfaction will be measured.