Leadership was trusted to secure employees' financial futures. Promised fortunes were inferred or explicit. But that has changed. They were wealthy and now they're not. Dreams have been lost.
Careers are in chaos.
A target must be found to vent their anger. Personal responsibility for decisions made will not take root. Leadership must take proactive measures to prevent the fallout from spilling over onto customers. Companies that rise or fall on repeat business and great referrals will only excel if worker morale and trust in leadership are high. Whether you're Microsoft, Amazon, a dot-com by any other name, or another business that made promises or enabled employees to hold onto delusions of the quick and easy, it's time to establish a course correction.