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Features of the original document layout such as columns, tables, line and letter spacing, pagination, and margins will not be preserved in the text version. If you need the complete document, download the WordPerfect version or Adobe Acrobat version, if available. Slamming, the single largest source of complaints to the Commission over the last several years, is the unauthorized change of a consumer's preferred telephone company. The Commission decided that state regulatory commissions are better equipped than the industry to resolve slamming disputes and directed that those disputes be brought before state commissions, or the FCC in cases where a state has not elected to administer these rules. In this order, the Commission accepts the proposal of state regulatory commissions that they, and not the industry, resolve slamming disputes.