This may mean eliminating or combining tasks, changing the location where they are performed or the people that perform them, or changing the tools and equipment used to accomplish a task. Those performing process analysis use a variety of tools, including flow charts and even specialized software, such as that developed by Graham's firm, to analyze how information flows. John Loftis, DMIA's president and president of Innovative Business Products Inc. in Winston-Salem, N.C., couldn't agree more. Step 1 is to fix the mess. New Directions Business process analysis is one avenue to pursue, but there are many others.
Business owners can begin by analyzing their relationships with their suppliers and customers.
Look at the oddball requests you've had recently for products and services, especially if you performed a job well. Examine your staff. For example, if you've hired an ad agency for internal work, but realize many customers could use the agency's marketing expertise, perhaps you could put together a program to jointly offer such services to your customer base. Common Traits Of Reinvented Companies Forms industry veterans who have reinvented themselves in one way or another share many common traits. This is common with high-tech solutions, but also holds true for conceptual sales of marketing projects, advertising specialties and business process analysis.