This is more important than all the techniques put together. For nearly 50 years we have been conducting workshops, drawing process charts and facilitating improvement teams. We have conducted workshops on four continents and have trained delegates from around the world, representing a broad variety of industries as well as government at all levels. Our roots go back to the 1940s with Work Simplification which is defined as the organized application of common sense . Tools such as lists, charts, diagrams, etc. organize the facts.
Common sense is found in the first-hand experience of the employees who do the work.
Afterwards he adapted the simple Gilbreth process charts that were being used to improve factory work for use with more complex business processes. He was working with the Standard Register Company of Dayton, Ohio. His purpose was to display processes so that employee teams could study them and streamline them. Standard Register would then design and provide forms that efficiently served the revised workflow. His process charting technique is now used worldwide and in its current form is the most effective methodology available today for Business Process Improvement.