Here's where IP phone companies have had an uphill battle. Quality is a new concept. But now, Nix says, quality is also firmly ensconced as a must-have. That was just the initial reaction. It has rapidly improved.
Consumers keep coming back.
I think the quality is sufficient to keep them making calls. Early movers have to build networks from scratch - an expensive undertaking. It costs plenty to replace old equipment with new - especially if you paid for the old equipment when it was brand new, too. If you do, it becomes obsolete. When you're talking about millions and millions of customers and you make the wrong decision about how to upgrade, and when to upgrade, you end up losing millions and millions of dollars.