Founded in 1983, JAN is a service of the President's Committee on Employment of People with Disabilities. When JAN receives a call, a staff member quickly determines the caller's needs. Some callers request routine services, such as requesting brochures or obtaining the telephone number for a government agency. These callers are counted as an inquiry, but not as a case. JAN's resources are targeted toward solving work-related problems in a way that meets the needs of the employer and the employee.
All information is kept strictly confidential.
These individuals are highly qualified with backgrounds in a variety of disability-related fields. The consultant interviews the caller in order to assess the specific job needs and provides the caller with comprehensive information. Cases involve requests for specific accommodation information, questions raised by employers, peole with disabilities, and service providers. Each case handled by a JAN consultant is recorded in JAN's computerized information system according to a number of variables. The following shows the number of cases handled from Delaware during each grant year, starting in 89-90.