Of all forms of timing, patients almost certainly value the timing of entry into the system most, getting the care they need when they need it. It means all forms of interaction, suited to changing patient needs. We will do today's work today. Through understanding practice demand for care and managing panels of patients and not appointment slots, scheduling systems support doing today's work today. The structure and processes of office practice synchronizes patients, information, and resources within the office.
All work is done in current time-clinical and administrative activities intermingle.
Bowman RJC, Bennett HGB, Houston CA, Aitchison TC, Dutton GN. 1996. Waiting times for and attendance at paediatric ophthalmology outpatient appointments. British Medical Journal. Murray M., Tantau C. 1999. Redefining open access to primary care.