On occasion, a supervisor may have to give an employee, a customer or a team bad news. Recognize the reactions people have when hearing bad news. Identify the 5 roots of self esteem. Plan how to deliver bad news using the 8 steps of communication. Know the 3 factors that effect a person s adjustment time after hearing bad news.
Bad news comes in various shapes and sizes.
What is shocking to one person might not affect another. A leader needs to know when and what type of information might make an individual or team feel bad. Come and explore the tools needed to deliver this type of news. You can be prepared so you may lessen the impact that BAD NEWS can have on employees, customers and yourself. These classes are available to all employees.