Customer satisfaction is our top priority.
The communication link between the system and the instrument has failed. Test orders are piling up and your ability to efficiently run your lab is jeopardized. A Dawning interface related problem has been identified, and must be addressed immediately. Within two hours a member of the Dawning support staff contacts the customer to trouble-shoot the problem and provide technical assistance. To expedite the resolution of your problem, it is highly recommended that the Dawning support representative have remote access privileges to interface systems.