It can be anything from an outline of key points to a detailed presentation with numerous branches depending upon customer responses or objections. During the scripting process, it is a good idea to get input from as many people as possible. The TSRs themselves can offer many good ideas, as they are the ones with the frontline experience. To devise a successful training program, you need to define learner objectives, structure the content, select the format, and devise methods of evaluating the learners' progress. The techniques used need to be appropriate for adult learners.
Adults rely heavily on prior knowledge and experience and are oriented toward problem solving.
Role-playing and other practical exercises are especially effective. Top Setting Goals Never begin a campaign without clearly defining goals. Set targets for as many different areas as possible, i.e. sales per hour, presentations per hour, etc. Make sure that your goals are specific and realistic. Once you have set your goals, share them with your callers as often and in as many ways as possible.