Please note that examples for using search qualifiers are included in the Web2 help file. Basic search examples are shown on the basic search screen, but if you click on the link for more help on keyword searches, you will open another browser window with information about qualifiers and operators. In Web2, patrons are not given reasons why a renewal attempt may have failed. We can hope for better error messages in the future, but in the meantime, some things to check when a patron complains of being unable to renew an item. If the card has not yet expired, but will be expired before the due date of items eligible for renewal, the system will not allow the renewal.
Check borrower registration to see if the patron's card is about to expire.
Once you have extended the date on the card, the patron should be able to renew items without a problem. Please let us know if you have any questions. A. Email notices will start generating automatically once you fill in field 38. The electronic notice contains the same information as the paper version except for the patrons mailing information, i.e. name, address and zip.