My incentive was safety on the road and availability to my family. A phone has proven useful for calls from the school nurse, baby sitters, and my parents. Relying on a product requires confidence. Price is not the only determinant although it may be the only clear-cut part of the paperwork. Gather information and endorsements from people you know.
Coverage is an important ingredient.
Customer care begins with the front-line sales force and carries through to the telephone response team. And it needs improvement with many wireless companies. According to Sprint PCS spokesperson Mary Nell Westbrook, the company recognizes the need to improve service to its 10 million subscribers. Westbrook says every effort is being made to create exceptional customer service. Share your personal calling habits and where you will be making and receiving most of your calls.