Delivering Knock Your Socks Off Service . New York, Amacom, 1991. 658.812 A547d Baggett, Byrd. 236 Ideas to Make Your Customers Feel Like a Million Dollars . Nashville, TN, Rutledge Hill Press, 1994.
Book call no.
New York, AMA Membership Publications Division, 1991. The Federal Express Approach . New York, AMA Membership Publications Division, American Management Association, 1991. Englewood Cliffs, NJ, Prentice Hall, 1993. A Primer for Improving Service in Your Organization .