Collection office clients include retail establishments, financial institutions, hospitals, physicians, corporations and government agencies. Collectors contact debtors, mainly by telephone, to determine reasons for nonpayment and to sell the importance of honoring financial obligations. As a collection specialist, you'll deal with all kinds of people in different situations. Your work will be challenging at times, requiring creative problem-solving. The rewards can be great, however, as you enable businesses to recover lost assets and help individuals to solve financial problems, thereby assisting them to regain creditworthiness and dignity.
Communication skills are important.
You'll need to express yourself clearly and concisely. You must take initiative, think things through and find workable solutions to problems. You must be tactful, persistent and in firm control of your emotions. Above all, you must be able to get along with people. People are your business.