Consultation Document Can act as a starting point for consultation and makes clear the views of the Council. Often seen as a token gesture. Perceived as expensive. May not be read or understood. Group Discussion as spark for ideas.
Discussion can be directionless.
Can only make limited claims about representativeness. Complaints Schemes Can help identify recurring weaknesses. Shows people you are serious about listening. The information provided may not be reliable. Can be difficult to know whether one-off failure or general feature.