Indicate there is unwanted AC voltage present and you need to call SusCom. Use TV volume control. Use mute switch on TV, remote control or converter. Press F-mute on your remote control. Unplug converter from wall socket for 15 seconds then plug it back in.
All converters are warm to the touch.
Do not place objects on top of the converter. Remote control not working. Make sure nothing is obstructing the path between the remote and converter. Check batteries in remote control. Direct sunlight or any other infra-red source could possibly activate the converter box.