Good communication is one of the most valued skills in the workplace. And effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. The biggest factor contributing to such miscommunication is our listening approach.
Behavioral research shows that people listen with a preferred listening approach.
Discover their natural approach to listening. Capitalize on their listening strengths. Learn how listening approaches impact listening effectiveness. Improve their ability to understand the purpose of different communications. Use listening approaches appropriate to the communication.