Service IT Enterprise Edition 5.0 Attachments Documents, such as Word or Excel documents can be attached to Requests and Change Orders.
Attachments make use of the viewing or playing tools installed on the client node.
For example, to view an attached Word document, MS Word is required. To listen to an attached MP3, an MP3 player must be installed. The AHD implementation of attachments can be configured for effective use by both small and large organizations. Attachments may be configured to be stored on a shared drives that are accessible to all clients without actually physically moving the attachment or the attachments may be automatically transferred to an archive server for access by all clients. The opening form for AHD has been completely revised to follow the general look and feel of Microsoft Outlook.