Fifth, use the medium. Don't ask users to send snail mail to get more information. You should even avoid asking users to send e-mail for more information. Put available information directly on the Web site so requests are not necessary. Sixth, add advanced source documents.
Agencies produce lots of descriptive materials.
For example, every agency has Privacy Act notices describing personal records that it maintains. Put those notices on your Web page. Also, the Freedom of Information Act requires agencies to publish rules, policy statements, indexes, opinions and manuals. Put as many of these items as possible directly on your Web site. The 1996 FOIA amendments will soon require greater use of electronic communications so you may as well get ready.