Click here if you want to close this window. We hope you enjoy the items which your purchase from us. However, If there is anything wrong with the item or incorrect on the order, please follow these steps to insure proper credit for your purchase. No returns of shipped items are allowed at any store locations without prior approval. Items unused and with original packaging intact may be returned to the address below within 14 days of purchase.
Customer is responsible for shipping back to Pacific Bicycle.
Refund will be made by company check, less shipping and any labor fees, if applicable. Items returned with excessive use will be charged a restocking fee, and credit will be issued via Merchandise Certificate only. Items damaged in this manner will not be accepted for return. If you are unsure as to the proper installation of an item, or lack the appropriate tools, please schedule an appointment with one of the Pacific Bicycle Service Departements, or have the part installed by a knowledgable and competent bicycle shop. We will not accept C.O.Ds.