Clients receive wages based on their ability, productivity and the prevailing wage for similar jobs. Work involves repetitive tasks. Jobs include simple product assembly, packaging items in bags or boxes, and the full scope of bulk mailing. Some projects includes repackaging products processed incorrectly in foreign countries. The Key Center's sheltered workshop helps businesses meet on-going and temporary high production demands for simple processes.
Customer satisfaction occurs because quality control is maintained by close client supervision.
Most clients participate in one of three vocational programs. The pre-vocational program focuses on social interaction and behavior, basic personal care habits, and fundamental vocational skills. More than 100 clients participate in the advanced vocational program where traditional work values, ethics and skills are taught.