After issuing a bid request, the transit authority contracted with LIFE to train all their drivers on ADA compliance and disability sensitivity. For a while, politeness improved, but soon, things were back into the old pattern. One driver was suspended without pay for one day, but his behavior hasn't changed much. He has since told another passenger that he couldn't help buckle him. As a result, many people who are visually impaired end up riding past their stops and having to find their way back.
Consumers complain, but nothing ever seems to change or happen to the drivers.
The group sought to go before the County Council but couldn't get on the agenda, so they attended and waited for a chance to speak. When the Council discussed the problems with ADA compliance, the head of the county transit board claimed that the county is in compliance 99 percent of the time, sparking opposition. There is a problem, and we need to fix it. An individual with disabilities was appointed to an ex-off9cio position. However, the appointee was not a regular consumer of the transportation system.