Policies, Contract and Terms of Use Billing Policies and Procedures Reseller Policies Server Policies Support Policies UCE Policies Virtual Server Support Policies As a customer or potential customer, please review and become familiar with these support policies and procedures. Should you have any specific questions regarding these policies, please contact our Service Staff .
Customers are the first line of support for their customers.
Our Support Staff is always available to our Customers, but we canot work directly with the customers of our Customers. Our Support Staff is largely responsible for supporting the Customers and their customers by isolating specific problems that may be encountered while using our Servers. Our Support Staff will troubleshoot specific programming problems which may be encountered insofar as they are related to installation and configuration in the Server environment. Our Support Staff can offer recommendations and direct the Reseller to the necessary resources that will allow them to create what is necessary for their express purposes. Keep in mind that we offer technological expertise with our Servers and Dedicated Servers.