Download SideStep , a site that automatically pops up on the left side of your PC screen when you search other web sites for airline tickets. The company uses dozens of sources to search for deals. SideStep also searches out the best deals on hotel and rental cars. Three years ago most of us thought that the Internet would dramatically change the way we shop. The travel industry is another area of great success.
Consumers receive great benefit being able to comparison shop for the best price.
However, the travel industry didn't count on our ability to steal deals. Without notifying customers who captured the deals, the airline posted new credit card charges at amounts guessed upon. A mistake at Travelocity gave about 50 customers free hotel stays. Many of those reservations were mysteriously cancelled. Travelocity offered one free night to those customers when they paid the regular rate on subsequent nights.