Customer involvement is crucial to the success of implementing changes of this magnitude. No one product can meet so many different customer needs - so target your product to the right group rather then try to develop a product that meets all customers needs. Voice recognition is also available for clients with rotary telephones in all three locations. Implementation scheduled for May 1995. Voice recognition is also available for clients with rotary telephones in all three locations.
Active claimants can request the status of up to four of the most current weeks claimed.
Information available includes date and amount of payments with an explanation of any reductions or offsets. Information on tracing missing payments is also spoken. Voice recognition is also available for clients with rotary telephones in all three locations. All intra and interstate claimants can file for their weekly benefits using a telephone at their convenience. Immediate notification of acceptance with a warning of any issues detected.