Conflict is not the clashing of two people, but the clashing of two ideas. You may wish to fight to the death on some issue that is important to you and those fights are likely the ones that define who you are and what you stand for. But when you are fighting over who took out the garbage last and whether you were actually the next one in line, you may need to see where your need to be right is getting in your way. I have created some quotes that are based on his work and invite you to take a quote from this list and put it to work for you. Place it on your computer screen-saver or make it into a small plaque from your favorite software and hang it on your mirror.
Assertiveness is defined as courage balanced with consideration.
To be able to admit you are wrong takes more strength then to continue fighting to be right. To receive regular articles like this one, sign up for our newsletter . Do someone a favor and tell them about this article. Contact us to inquire about advertising with Call Center Solutions. Meadow Vista Court, Suite 327, Research Triangle Park, Raleigh, NC 27606.