We employ an 'escalation system' to ensure that problems do not get 'stuck in the system'. It is planned in the near future to implement a WWW based systen 'ARWeb' where submitters can track their reported problems via a Web browser. The preferred method. Please use the VoiceMail system out of hours. If we are unable to contact you after a problem has been reported, we will be unable to help therefore please include as much contact information as possible in your problem report.
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