Training time has increased. Now the agents need to learn about finance plus how to operate the computer. Feeling overwhelmed about how much there is to learn. Conclusions This company's information and databases are cheaply and quickly distributed and accessed nationwide. Expensive phone calls, faxes, and overnight mail is minimized.
Customer support is improved.
Ongoing technical support is well utilized. The more consistency there is between interfaces, the more usage can be expected. Training time is viewed by agents as a problem. Although the training is available, they perceive the time could have been spent on income-generating sales. To return to Mary Harnishfeger's Homepage, Click Here.