Humanitarian entrants and survivors of recent wars are a major group to be accessing the service in recent years. From the end of 1999, the Phoenix Centre entered a new era of expanding its services to the whole of the state, covering Southern Tasmania, and three centres in the North and North-West. The Phoenix Centre provides psychological and practical support to its client groups. Counselling is offered using a variety of techniques and methods, including cognitive behavioural therapy, grief work, and long-term psychotherapy. During 1998-99, there were 155 humanitarian entrants in Tasmania.
Arrivals currently come from Bosnia, Serbia, Croatia, Iraq, and Sudan.
These groups mostly comprise families with school-age children and women at risk. Documentation Databases are maintained to record client profiles, contacts, and issues of concern, to provide information for the evaluation of services, and to facilitate strategic planning. At the state level, local branches of Amnesty International, the United Nations Association, as well as human rights, refugee, and migrant lobby groups are included in the network of the Phoenix Centre.