Michelle Alvarado, manager of Wal-Mart on Judge Ely Boulevard, said Friday was a relatively easy day for her staff.
Customers start to panic, and they get grouchy and nervous.
But Alvarado has been in retail management for 13 years, although this is her first Christmas in Abilene. She said that customers can rely on her veteran workers because they go out of their way to make the customer happy. Alvarado said by 11 a.m. Friday, Wal-Mart already had as many shoppers as it has on a Saturday, the busiest day of the week. Circuit City's manager, Roger Nieto, said Friday was a day of excitement and fun for him.