Further, Prestige took the operational setup into its own hands, which gave us time to think of strategies and development. Prestige assigns 12 dedicated agents daily, from 9 am to 6 pm local time, out of its Tokyo call center. The bureau handles all order-related inquiries, such as delivery address changes and delivery dates. The agents also help customers navigate the Web site and solve payment-related questions. The agents answer customer requests in Japanese but are also ready to answer in English.
All agents answer phone calls and reply to e-mails.