4 monitors inbound and outbound phone traffic. Use Caller ID service to log and display incoming calls, instantly access records from customer databases, speed customer service and order taking, automatically route calls, build mail lists, and provide modem security. Use the DTMF detection and built-in call duration feature to keep track of outbound calls for billing applications, employee monitoring, and long distance charges. Connect individual units together to cover up to 40 lines.
Applications Pop up customer records on screen before answering each call.
Allows for a few moments to review client's information before responding. Call back customers that hang up during busy times Unit logs every call whether answered or not. Save time taking orders Bring up customer records automatically and save precious seconds during peak hours. Automatically bill clients Route date, time and duration of each call directly to billing software. Determine number of telephony personnel required Track number of rings before calls are answered and duration of calls.