From time to time, employees may find themselves in need of confidential, professional counselling for personal, family, relationship, and wellness issues adversely affecting work performance or threatening to do so. EAP counselling is available to regular full-time employees and their immediate family members, which ordinarily includes spouses and dependent children living at home. Normally, the University will absorb the costs of up to six hours of counselling per client per calendar year. If a counselling appointment is missed or cancelled without 24 hours notice, the client may be billed.
Confidentiality is an essential feature of the program.
As certified professionals, EAP counselors will not compromise the anonymity of participants or disclose details of counselling sessions without clients' written consent. No one at the University will know that you or your family have accessed the program unless you choose to tell someone. Wherever possible, counseling will be provided outside of normal working hours. It will be arranged at a choice of locations to enhance client privacy and convenience.