Concerns the willingness of readiness of employees to provide service. It involves timelines of service. It may mean that the company has to adjust its language for different consumer increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. It involves having the customer s best interests at heart. Continuous Improvement Continuous improvement is a management philosophy that approaches the challenge of product and process improvement as a never ending process of achieving wins, both small and large.
Continuous improvement allows companies to keep up with future changes.
When improvements are implemented into the routines and work schedules it facilitates change. The changes that occur happen smoothly and effectively. W. Edwards Deming s was sent to Japan after World War II to monitor and assist in the census for the Japanese. Businessmen and engineers from Japan was the responsibility of Deming s. He was to give statistical quality analysis to these individuals to help reconstruct the industry, which was completely destroyed during the war.