Please call the number on your bill for specific information. Special Rates You may qualify for Lifeline rates and LA City tax exemptions if the combined adjusted gross income of all members of your household is under the allowed maximum annual income for the prior calendar year, and you are 62 years old. If you qualify, or if you have a friend or relative who qualifies, please call the number on your bill. A discount is also available to any residential customer who provides satisfactory proof that an individual who is a paraplegic, quadriplegic or has multiple sclerosis is a full-time resident in the home. Application for medical discounts are subject to review by the DWP medical director prior to acceptance.
Continued discounts are subject to periodic review.
If you believe someone in your household qualifies for the discount, please call the number on your bill for more information. The other party can then remind you of a pending shutoff. Partial Payment Arrangements DWP policy enables customers having difficulty in paying a bill to make installment payments. If you are experiencing a hardship and will not be able to pay your entire bill before the due date, you are encouraged to call DWP Special Collections Unit to make payment arrangements. Priority is given to those not eligible for other aid or assistance.