Their lives will be change-centric. This means helping people become willing to adapt without the fear of giving up some vital piece of themselves. Serving as Knowledge Brokers. Leaders of the 21st century will spend time studying and training. They will be quick to retrieve knowledge from the people around them and repackage it for others.
Customers expect and deserve service from all levels of an organization.
It is no longer the era of the managerial class dominating through the power of information and decision making. It is becoming the era in which all individuals of an organization should be able to respond to the customer with speed and flexibility. As today's leaders, you and I must provide environments that foster creativity, develop individual potential, and that stimulate synergistic behaviors for all the organizations we lead. Confident people are willing to learn from others. Consequently our future workforce needs to be shown how to be leaders and also, how to be followers.