Fees are charged for commercial SLDs and for applications by new Registrars. The fee, minus any administrative costs incurred in processing the application, is refundable to unsuccessful Registrar applicants. The originator notifies the other party in writing of the dispute. The two parties must attempt to settle the dispute by negotiation and conciliation. If the dispute is not settled by negotiation or conciliation, the dispute is referred to the Australian Commercial Disputes Centre.
All parties agree to be bound by the ruling of the arbiter.
The process for resolving disputes between domain name Users and Registrars is detailed in the Registrar Code of Practice. User Conditions Domain Name Licences issued to Users by Registrars must include ADNA Mandatory Conditions, must exclude ADNA Prohibited Conditions, and may include other conditions determined by the Registrar. Domain Name Licences are issued to Users for a maximum period of two years. The ADNA Registrar Code of Practice governs conduct between Users and Registrars. If a Registrar ceases to be Registrar for the SLD, the domain name will continue until licence expiry date, but ongoing servicing of the domain name must be done by another Registrar, subject to any applicable fees levied by that Registrar.