Customers have 48 hours to notify us after receiving a damaged or non-working item. Undamaged merchandise must have been purchased within the previous 30 days and be returned in a resalable condition. Opened or partially used merchandise will not be accepted for return credit. RMA forms are available in either PDF format or MS Word format . Boxes without an RMA on the shipping label will not be accepted.
All freight expenses incurred are to be paid by the customer.
No credit will be issued on freight, handling charges or special fees. No returns on non-stock, custom or special orders. All accepted product that is not within Office Zone's policies will be returned to the customer, freight collect, or held for a customer issued call tag. Office Zone will not be responsible for unclaimed product left over 45 days. For more information, you may send us E-mail , write, fax, or call us toll free.