Small businesses are getting a similar push from the Internet. Click for more . But In-Stat believes smaller firms will have greater access to these technologies over the next couple of years. For instance, telcos will soon bundle Web CRM apps with other online services targeted at small companies. Reps, aided by a knowledge base of FAQ answers, can cut and paste responses from pre-written choices.
Customers get immediate responses.
And there's no substitute for giving the boss a little of his own medicine. Next week, the AnchorDesk staff is getting together to add five items to Jesse's to-do list. Inc. All rights reserved. Inc. ZDNet Logo is service mark of CNET Networks, Inc.