Helping you build an Internet home business, one step at a time. It appears that many online businesses are not doing a particularly good job of replying to inquiries in a timely manner. I'm not implying that every single email requires a response - but legitimate inquiries certainly deserve one. They give you the opportunity to display your product's benefits and convert a visitor into a customer. Happy customers are much more likely refer others to you.
Customer service takes practice and experience.
Learn how to use your email software effectively. Use filters, signatures, stationery, and address books to automatically file and answer some of your email. This in itself can save you a significant amount of time, and it helps you to prioritize. Try to provide your customers with the fast, helpful service they expect. Automate responses where appropriate.