Once installed, the product is easy to use, though like all the rest, it requires a bit of practice. The user can register up to 10 fingers, although two is the preferable number. When trying to scan our fingerprints, once again we ran into the problem of improper finger placement on the sensor. Eventually, we got it right, but it was frustrating getting used to it. Placing our finger in the wrong place or position resulted in a beep from the system and a visual diagram of the sensor plate with arrows pointing in the direction the finger should be moved.
Accompanying text dictates if the finger needs to move up, down, left or right, etc.
Because of this extra feature, we were able to gain access faster with TouchPass than with the other devices. Occasionally, if we pressed too hard on the sensor, the visual diagram on screen would display a question mark and a note about too much pressure being applied. Finally, we really appreciated that when we uninstalled the software it really was uninstalled. As with the other products, we installed this system on several machines, including both laptops and desktops. It performed consistently on each system in terms of ease of use, functionality and reliability.