A pleasant positive approach is difficult to ignore. If the approach you are taking is not working, try something else. Maybe you have been targeting the wrong person. Or you might have to try another more assertive approach. Never underrate the power of sheer persistence.
Bureaucratic wheels grind exceedingly slow.
These are the only answers you can receive, even though none fits the question you want answered. Every issued information sheet on assistance programs fails to mention at least one basic requirement that must be met. Application forms for assistance under any program requires excessive, supposedly supportive documentation. This is done to meet the over- riding rule that application forms must be at least 4 pages in length. Letters can reach people who might otherwise be difficult to reach.