But that has changed. Estimating may be a core activity but it is no longer the core business. Providers are now supplying management products, parts sourcing and more. They are trying to encompass all the body shop's needs into a package. Workflow Jack Rozint, senior vice president of Access for CCC Information Services, sees an increased focus on the consumer.
Buyers are more savvy, and competition is going to be more intense.
In the eyes of the consumer they are looking for delivery of one solution, a seamless experience. This integration is enabled by technology. It couldn't happen without it. CCC is developing a suite of products and services to help companies manage their workflow beginning with the initial notice of loss to car rental to repair in a seamless fashion. CCC believes that creating this integrated chain of products and services will lead to efficiencies, which will lead to lower costs and a higher level of services.