UpDate - Vol. If you scored a perfect 10, congratulations. If you scored higher than 13, your customer service attitude could use some improvement. Let's review why the answers are false.
Customers do expect a lot of service.
As a provider of customer service, it is not your job to define your customer's needs, but to respond to those needs. They are concerned with their own problems. The customer feels it is reasonable. Customers call when their work involves your unit. They do not want to wait.