N.C. He gives seminars, runs annual sales meetings, and conducts training programs on selling and customer service. It is important.
Customer loyalty is the top rung.
Because satisfied customers will shop anyplace. Loyal customers will keep coming back for more, fight before they switch, and tell everyone they know to do business with you. But in the end you may buy something and leave the store as a satisfied customer. Loyalty breeding service is about memorable, and making the commitment to get there. Not that difficult to do.