On one hand, it broadens our customer base and our support capabilities. But our products also complement the Siemens Rolm PBX's capabilities. T-Server functions as an intelligent interpreter, translating the language understood by clients into language spoken on the CTI link, and vice versa. This allows it to efficiently manage inbound and outbound applications, as well as provide vital call-management functionality. SoftPhone's graphical user interface makes telephony functions such as pickup, dialing, conferencing and transferring accessible from the computer.
Agents can also transfer data, as well as calls, to anyone in the network, regardless of location.
The Genesys Call Router allows efficient and strategic management of high-volume call center activity. With this application, the system quickly directs incoming customer calls to agents best able to meet their specific needs, which maximizes contact time with customers. Various identifying techniques and database support enable Call Router to determine caller identities and the nature of all calls so it can strategically route them. Genesys' innovative solutions unify voice, video, data and the Internet. Genesys is privately held, with offices in San Francisco, Dallas, Houston, Chicago, Canada, the United Kingdom, Russia and Japan.