Internet News Internet Investing Internet Technology Windows Internet Tech. Marketing at most major telco's drive how products are packaged,unfortunately for the mid-sized company and ISP industry the packages are generally based on Fortune 500 companies that have money to spend on overpriced outsourced products. Most companies will get a better pricing directly from an equipment vendor, including support. Hence weird bundle arrangements- buy data get voice free.
Billing is an ongoing headache at all telco's.
In truth they are supporting too many products for their billing system to handle and are usually trying to integrate newly acquired companies with completely different systems. Online billing is the buzzword now, but there is a little ways to go before it is truly interactive and encompasses a complete line of products. We spend a lot of time deconstructing your products to get at what we need. End of rant. Do tell us about them.