The Future of Retailing Almost every retailer that wants to be in business beyond the turn of the century is re-evaluating every aspect of its operation from customer service to technology, merchandising to store design, and logistics to diversification. Today domestic markets are over crowded and competition constantly grinds away at operating profit.
Companies are under increasing pressure to grow and produce more and more profit.
The past decade has been dominated by slogans for cost efficiency, labour saving and multi tasking which has resulted in job loss and greater work load on the remaining work force but in many cases has not returned a great deal of profit. Therefore new methods and technologies of retail are being explored. Because of the recent GATT agreement every market is opening up. Information spreads across the globe via satellite on CNN and local news stations. Many politicians learned their lessons during the fall of communism in Europe.