At red arrow we believe that every traveller has a fundamental right to access our service regardless of ability or disability. Cancellations must be made at least 24 hours prior for those who require our accessible services. All persons who require our accessible services, travel at a reduced rate.
Attendants travel free of charge.
Individual who benefits from a carrier's free fare policy on scheduled services, while travelling with a person and who is capable of providing extraordinary services required by the person. Any mobility aid in excess of 150 lbs. All passengers requiring pre-boarding assistance must be at the boarding location at least 30 minutes prior to departure time.