These are among the most common of the thousands of sites staffed by two volunteer programs sponsored by the Internal Revenue Service. They're helping us implement our strategy to improve our service to customers by giving taxpayers with questions a number of convenient options. Some TCE volunteers even go to the residences of those who are homebound. Together, the two programs helped over 3.4 million people at 19,300 sites nationwide last year.
All assistance is free and some sites are even equipped to file returns electronically.
In addition to providing training and operating materials, the IRS tests volunteer assistors to determine the level of help they are prepared to offer. The volunteer groups establish their own sites and work schedules. Local media support the program by carrying articles in newspapers and community newsletters, running public service spots on radio and television and posting flyers on library or supermarket bulletin boards. Taxpayers going to a volunteer site should bring the tax package received in the mail, all W-2 Forms from employers, any 1099 Forms from payers of interest, dividends or other income, and any other information needed for a tax return. Two months into the tax season, the IRS continues to see a normal filing pattern, currently receiving nearly one million returns a day.