Since the creation of the Soft Toolbox, Nathan's group has run much more smoothly. Their clients can easily find out the status of their pending projects. The publicly posted requests have led to the development of better products, because the ideas and specifications are refined before being committed to code. And the group's visibility within the organization has improved, because the size and quality of the group s output is now much more obvious. Management of work requests for a software service organization, and distribution of the resulting products.
Customers make requests to have software developed.
Members of the tools group and the customers themselves discuss the requests on line and come to agreement. The status of the development effort is tracked in the database, and the resulting software is posted in the database for public use. The software posted includes software developed within the organization, macros, and custom tools. Toolbox Item for storage of software, Tool Request for requesting the development, Response and Response to Response for ongoing discussion. The Request views show the Tool Request forms, by Platform, by Status, by Author, and by Subject.