I took my NRI son to Chennai for advise for his badly injured eye, who was treated initially for five weeks at Civil Hospital in Amdavad. My son insisted he be treated in India and not in the US, as he had enough of bad experience there. Let me try to look at this episode from an objective angle, as an outsider, rather than as a father of a patient. Neither the health commissioner nor health minister nor any health secretary might have noted this impossible situation and still they seem to be contented. Chennai's Netralaya is extremely well managed.
Crowds are there too, but kept under strict discipline, only one attendant with one patient.
Physicians do not have to run to salute their bosses to a distance of Amdavad to Gandhinagar. Well managed waiting rooms, no hassles, no crowding, patients wait till they are called and doctors explain in detail all the sides of the problem to the patient in peace without any interruption, without others poking their noses in it or without junior doctors or students naively handling any case. Chennai, otherwise too, offers many more lessons to Gujarat, if we take them in humble spirit, such as in traffic discipline, obeying the regulations, cleanliness, etc. Gujarati residents of Chennai told me there were excellent healthcare facilities in entire Tamilnadu, far better than those of Gujarat.