Voice messages in the system ask callers whether they wish to request an index of available publication titles and accompanying document numbers. Up to three publications may be obtained per phone call. Requested information is automatically sent via fax to the customer after receipt of the caller's telephone request. All documents are faxed free of charge.
Customers pay only for the telephone call through their regular phone service.
FactsLine is another example of using today's technology to be more responsive to the public and taxpayers. The FactsLine service was begun in May 1995 by the Office of Vocational and Adult Education's Division of Adult Education and Literacy Clearinghouse. It currently features some 100, ten page or less documents, including fact sheets, research summaries, adult education reference materials, directories, National Adult Literacy Survey reports and newsletters covering a wide range of topics such as adult basic education research, family literacy, English as a second language instruction, correctional education, technology, volunteerism, staff development, teacher training, welfare reform, older persons and adults with disabilities. It's a great service for people who want some of our shorter documents and want them fast. FactsLine saves the government time and money as well.