Instead, they help people reach a solution on their own, one that works best for them. Mediators offer people a chance to be heard. They are trained to listen and to ask the right questions. In some cases, it is the first time the parties will have the opportunity to sit down and really listen to each other. When you enter into a mediation, the BBB will select a mediator for your case.
All mediators are fair and impartial.
The mediation session takes place at a location designated by the Bureau. The BBB arranges a mutually convenient time for the session. Mediation is a flexible way of resolving disagreements. A typical mediation session takes two to three hours, although more time may be necessary. Most business mediations involve one session.