More than 19,000 megawatts of power generation in operation. Among the nation's top five wholesale energy trading and marketing businesses in combined electricity and natural gas volumes. Reliant Energy has marketing and distribution companies that serve nearly 4 million electric and natural gas customers in the U.S. Interests in power distribution operations in Latin America that serve approximately 10 million customers. Reliant Energy needed a solution that would move inquiry-only users from the mainframe to another platform, leaving the mainframe system available for use by personnel directing service restoration activities.
Availability is critical to customer service.
The deregulation of the energy industry has brought about tremendous challenges, opportunities, and an ever-increasing attention to providing superior customer service. In June 1998, Houston, Texas, suffered a major storm. It was more than Reliant Energy's CICS-based outage analysis system could handle. A solution was needed that would move inquiry-only users from the mainframe to another platform, leaving the mainframe system for use by distribution personnel directing service restoration activities. The deregulation of the energy industry has brought about tremendous challenges, opportunities, and an ever-increasing attention to providing superior customer service.