We try to maintain as complete of a parts inventory as is practical. However, we are not able to stock complete parts supplies for all the models encountered. We are sometimes in the position of having to order parts for particular repair. If delays of more than a couple of weeks are anticipated, you will be notified. Unfortunately, we do occasionally experience long delays when parts are placed on back-order by the manufacturers.
Delays are most common with very new or very old equipment.
Manufacturers often have a set repair price for a given model, regardless of the parts needed. The cost of parts is fairly inconsequential to them, and they make up parts losses by charging the same price for minor repairs as for major overhauls. When we receive repairs which we believe will have to have major parts replaced, we may either supply you with the manufacturer's flat-rate estimate or forward the item to the manufacturer for an estimate. Upon approval of the estimate and completion of the repair, the unit will be returned to you with all of the original repair invoices attached. The cost is usually the same as if you had sent the item yourself.