After careful examination, we believe that in order for Vircom to sustain our growth and to meet the overwhelming requests from our customers, we have decided to introducing a new Service Technical Support and Upgrade Program.
All programs are yearly subscriptions, renewable on the anniversary date.
The following describes the services in detail for the plans. New product purchases still comes with a 30-day free support and upgrades. Since the products have become more complex, this requires more specialists and programmers to support the various products and hence, we elected to provide coverage on a per-product basis. This will let us maintain the high standards our customers have come to expect from Vircom. Vircom has also removed all restrictions as to the number of incidents per year and as to the length of the incidents in its previous plans, since it is our priority to guarantee that our clients are up and running.