Not because leaders create better people. Good people are everywhere. They just need some direction in identifying opportunity, along with the opportunity to contribute to resolving it, because it is in their best interest to do so. I believe that the actions of owners, as opposed to leaders, are often the actions of those observing the law of scarcity in the land of abundance. The land where just a few know everything they need to know to do a great job, and they re not telling.
Communication is desideratum to a sustainable company.
I have discovered that I never learn anything from owners who already know everything they need to know in life. For the same reason, I can t teach people unless I listen to them first. Like the owner in this case. Just as his key employees will become scarce over the next year.