Miles will not be awarded for tickets which are unused, date-expired or returned for monetary compensation. Members will earn fixed numbers of miles for using the services of Supplier Companies. Members are required to state their Qualiflyer membership number when making their bookings and to present their Qualiflyer Membership Card when checking in, to ensure that the miles they earn are correctly credited to their account. No correspondence can be entered into over retroactive credits of this kind, and documents cannot be returned. 3.7 Miles may be collected throughout the year.
Accrued miles expire at the end of the third full calendar year following their accrual.
The value date of such miles shall be the date of the start of the air journey or service concerned. 3.10 Miles will not be awarded for any flight or service for which the Member obtains benefits from another airline's loyalty bonus programme. All Members will receive regular statements giving their current mileage balance and further information on the Qualiflyer programme. The Qualiflyer Carriers may cease sending such statements and other information on the Qualiflyer programme to any Member who has not accrued programme miles for more than one year. The awards offered under the Qualiflyer programme consist of Free Tickets, Companion Tickets and arrangements defined by Qualiflyer Loyalty Ltd and the Qualiflyer Group airlines.