The Clerk should take into account such factors as knowledge of county government, pleasant telephone manner, and whether the person can be helpful when talking with callers who have limited English proficiency. The County's automated telephone system should be augmented to include an option that provides direct access to the office for the Clerk to the Board. Further development of County telephone resources should include simplifying public access to post-5 PM voice mail for County employees. Commissioners Provision of e-mail addresses for Commissioners, and a listing of phone numbers and mailing addresses on the County Web site, combine to make them readily accessible to citizens and others. In addition to photographs, other information about members of the Board, such as brief biographical data, could also be added.
Current information is provided in a timely manner.
The site is dynamic, visually appealing, and engaging. The agendas of various County advisory boards are posted prior to their scheduled meetings. County departments get individual Web pages posted at a reasonable pace. Other appropriate additions are made, including a Youth Voices area. This will free the IS staff to concentrate on more pressing issues, such as continued office automation, database administration and Y2K issues.