Field staffers need a reliable ACS replacement soon to prevent a serious breakdown in their ability to inspect and control trade. Technology also is the key to fulfilling Customs' trade facilitation mission. The informed compliance project is based in large part on access to computer-based information. The project is designed to give traders full access to the information they need so they can easily and electronically file documents. If the project succeeds, it should speed shipping and strengthen compliance by reducing mistakes and duplication in import and export documents.
Customs then can use the resources saved to beef up interdiction.
Customs must ensure its activity-based costing system is implemented quickly and correctly. But accounting improvements are not enough. The agency must also redouble its efforts to develop valid, results-based performance measures, both to comply with GPRA and to maximize the results achieved with resources available.