Although this summer is nearly over, people are thinking about booking their summer holiday for the year 2000 and this is the theme for the road show this month. Only recently, a local group for people with disabilities spent a large amount of money with a travel company which disappeared leaving them with no holiday and no money. Donations for businesses and the public meant that the group was still able to take its holiday - but individuals might not be so fortunate.
Consumers are unsure about their rights and who to complain to.
Descriptions in the brochure must be truthful and accurate, it is a criminal offence if they are found to be wrong. Package travel regulations state that a tour operator must make sure that your holiday money is protected by having adequate insurance bonding and also allows holiday makers to travel home should they go bust whilst on holiday. Ask your travel agent or tour operation what protections they are covered for. Consider using a credit card - payments over 100 are protected by the credit card company which can be held liable under the Consumer Credit Act 1974 if something goes wrong. Notes for Editors For further information contact Helen Osgood, Community Education Officer on 01480 376060.