When parents are asked about their contacts with the school. Personal attention and timely information on an informal basis is more likely to win the respect of parents. It means showing parents empathy, warmth, respect, and sincerity. Parents need specific information about school events, activities, and meetings. Parents also want to know what they can do to help their child in school.
Communication is a two-way process.
Schools need to be receptive and responsive to parental questions and expectations. Teachers want parents to realize that they are committed to helping children learn but they can't do it alone. A child's education is a shared responsibility. Communication between school and home may be in writing, by telephone, or face to face. Parents who call a teacher and leave a voice message should under normal circumstances, receive a call back within 24 hours.