Satisfaction Metrics Continue to Improve Customer Delivery Dates Monitor Missed Shipment Report to Track and Report Missed Deliveries. Successfully support the field engineers to ensure customer satisfaction.
Dispatch calls as appropriate, monitor and track calls for closure.
Assist in managing warehouse inventory. Plan and schedule shipments to replenish inventory requirements as needed. Generate and distribute reports on RMA and Call Management activity. Maintain files to include field engineer and customer communication. Train customer on new features or enhancements made to existing features.