It is critical that Allstate's HR personnel have the training, processes, and leadership needed to meet the challenges of the twenty-first century. In order to ensure that the people selected will be the best match for the organization, HR professionals must work closely with their business partners as collaborators to fully understand the organization's needs. Technology can improve the company's selection processes as well as increase efficiencies. The first section of this case reviews Allstate's approach to leveraging technology to recruit and select high performing agents. This study will explain how technology was used to develop both a recruiting strategy and customized selection process for those agents.
Allstate agents interact every day with customers and potential customers.
Their role in delivering value is critical. Having the best people will lead to a competitive advantage. Alice A. Cochrane is a senior manager in the Human Resource Shared Services of the Allstate Insurance Company corporate headquarters. She has an MBA from the University of Maryland, College Park. She currently manages the Center of Excellence for recruitment and selection at Allstate, researching and implementing best practices throughout the Allstate Insurance Company.