The microphone should be held two to three inches from the mouth. Hold the microphone to the side of the mouth and talk across it. Talking directly into the microphone will cause distortion and feedback. This is the policy of VCU s Parking and Transportation Department and is a federal regulation. It is the user s responsibility to acknowledge receipt of a call.
Acknowledgement indicates that the message was understood and recorded.
If the dispatcher does not, repeat all or part of the information. Lengthy discussion or disagreement relating to an assigned call shall not be conducted over the radio. If there is a conflict regarding a call, it should be handled by respective supervisors. This does not include clarification of locations. Organize thoughts, think before keying the microphone.