Therefore, the rising regularity of sending and receiving electronic messages will continue to grow in proportion to the proliferation of wireless devices. This means that companies must begin thinking about the problems e-mail overload creates internally. For example, most companies have no organized central and accessible place where messages about clients, projects or vendors are stored. These messages, which constitute a corporate record, often live in individual employees' hard drives instead. Systems administrators often encourage employees to destroy messages to save space, despite the fact that they are corporate records and include agreements and processes that may not exist anywhere else.
All processing is manual, creating a large and growing productivity drain.
Compounding the problem is the fact that messaging applications don't integrate automatically into any of the systems that organizations spend millions on to streamline work like enterprise resource planning, customer relationship management and supply-chain management. There are a number of competing philosophies about how to deal with e-mail overload in the marketplace. In fact, several companies have already created various solutions to this problem. One solution creates automatic customer service responses based on the content of incoming messages. Other companies are focusing on changing the capabilities and very nature of messages.