Relatively few patients know their doctors well, at least in the USA, and the converse is true as well. As patients and doctors become socially distanced, there is less interest in treating the social side of problems. Instead, care is compartmentalized, specialized, and distanced. Science is used as the excuse for insensitivity. All of this white coat veneer gives science a bad name.
Comfort is just as important as surgical skill, and science can be practiced with humanity.
This problem certainly isn't unique to medicine. My local automobile dealership doesn't have mechanics who listen to the problem, think about likely causes, and then repair the car. Likewise, doctors are being asked to see more patients each hour, order fewer tests, and generally do more with less. Administrators cite studies or hold up statistics from competitors to prove that current practices are slow or excessively expensive. While I certainly won't argue that health care is an efficient system, I will suggest that most of the inefficiency does not occur during the doctor's time with the patient.