We charge a fair price and provide a reasonable amount of support. A novice user is someone who does not understand basic fundamentals of how their computer operates. Please look at our dialup instructions . If following these instructions seems above your level of sophistication, then you are most likely a novice. Far and away, your best bet is to stop being one.
Computers are here to stay.
Learning more about them and how they work will provide endless benefits to you as well as creating marketable job skills. The best way to become more computer savvy is by taking a class, reading books, or using instructional videos. If this isn't feasible for your situation, then you simply must pay for a computer professional to configure your machine when you want to install a new program or service such as the Internet. Brand X would be happy to perform this service for you at our usual reasonable rates or refer you to an appropriate professional. Please respect the fact that we're being up front with you about this.