Taking directions from the wrong people. Not everyone here has as their goal to work smart. Everyone who is not a member of the technical staff is a potential enemy as well as an ally. Since this is war we must keep our guard up at all times. Some guidelines may help.
Any information coming from the sales consultants is to be treated carefully.
If there is any question regarding the validity of the information confirm the information with the technical account manager. Although the consultants are our allies, they are easily confused. Their loyalties can be easily bought and sold. They worship at the altar of money and power, although they don't often go to church, watch out when they do. A particularly nefarious group is the marketing department.