Special orders and custom-made items will not be accepted for return, no exceptions. Items returned without proper authorization will be held at our location until you provide payment to send them back. However, the item will be returned to you freight prepaid. Please send returns via a traceable carrier, such as UPS or FedEx, and insure items for their full value. Credit terms are also available to major accounts and non-profit organizations pending management approval.
Customer is responsible for any and all costs associated with payment collection.
Backorders Backorders will be sent automatically unless the customer notifies us otherwise. If a deadline for a particular item or order was provided at the time of sale, the sale will be automatically cancelled if the deadline cannot be met. Some items may ship in separate containers and via different carriers even if ordered at the same time. Please contact us for details regarding your specific account. We ll do whatever we can to remedy the situation.