Information such as pole locations and specific transformer numbers and configurations are available on the desktop, reducing research time. Because construction is still under way, service is available in some parts of the city and not in others. Before MapGuide was available, I had to go out into the field to verify addresses and existing utility locations. Tacoma Water customers asking for new water services often need detailed maps that show the existing water distribution system, property lines, and the location of other utilities. Tacoma Water staff use desktop GIS to serve customers more efficiently.
Customers can get their needed map information quickly, easily, and at no cost.
Most of growth of desktop GIS has come from employees who use it for one purpose and then request that additional layers be added to meet other business needs. Said Mack, The more people use it, the more different ways they find to use it. The underlying technologies are relatively new, and the way Tacoma Water has applied them to the needs of water service crews is ahead of its time. Previously, Tacoma Water crews wrestled with multiple copies of clumsy blueprints. Field crews, dispatchers, and office staff each had their own versions of the same information.