A lot of times, fast growing companies don't realize that travel budgets are manageable. Right now, people are more aggressively seeking lower air fares. Our commission is probably down about 10 percent. It's allowed more people to go straight to the supplier. It's affected personal travel much more than business travel.
Business travel needs to be managed.
You don't let your employees go out and buy office supplies and report back. Businesses make sure they stay within their budget, and there are sites that do this and use traditional agents. The Internet is helping and hurting us. About 30 percent of our customers come from online bookings. However, we've lost a lot of personal tickets, which are very profitable.