After claiming that it was simply a matter of routine safety checks, then trying to shift blame to the pilots by saying that the pilots refused to say why we were delayed, the agent finally admitted that there was a mechanical problem. Listen, all you airline people such as gate agents and others who deal with the public, it is behavior like this that makes us crazy. We can tell when we're being lied to and we don't appreciate it. We are grown ups, and we can handle the truth. Look, we would rather know why we are delayed than sit there wondering what it is this time.
Any honest information is better than nothing.
I thought the airlines were supposed to clean up their acts as far as dealing with the public was concerned. At least that was the deal they made to keep Congress off their backs. Here's what the airlines ought to do, and this includes Virgin, Mr. Branson. Let the people who know how to talk straight handle the public relations. That's right, I'm referring to the mechanics.