They also tell us that if we cannot provide what they want, then they will get it from somewhere else. A balanced scorecard will better position you to respond to the challenges of a continuously demanding environment. This isn't about financial performance measures. This is about systematically and fundamentally changing the culture of your organization and the way you do business. The balanced scorecard-measures that drive performance.
Balanced scorecards make teamwork a reality.
Insights from the for-profit sector and business school deans. Designing and implementing an academic scorecard. Unlocking the secret behind the balanced business scorecard. Atkinson, Phillip, Holden, Malcolm. Strategic learning and the balanced scorecard.