Value that cannot be generated by any other means, and value that will give you a serious advantage over your competition. Successful e-businesses start at different points, and you can too. But first you must identify which of your core business processes are most suitable for, or most in need of, conversion to e-business. A good place to start is improving your customer interactions and internal business processes. When you become an e-business you transform your relationship with your customers.
Customers are the key ingredient of success.
Your most critical business process is customer relationship management. You will also need to be ready to transform the way cash flows through your company. Technology will change every aspect of your revenue and cost structures from online transactions to streamlined electronic billing and payment systems. That's proving to be easier said than done. Some companies are incorporating E-business throughout the organization.