Allow them this opportunity. Fourth, management must feel secure . If they get severely criticized for the most minor incidents or infractions, they will go into survival mode, which is a defensive mode. They will try to simply not do a bad job. They won t try to do a great job, because that would be dangerous, too risky.
Defensive management is stagnant management.
Strive to have inspired management. When management feels vital, energized, secure, and filled with purpose, you can be assured that each and every employee will feel the same . All together, you will have the makings of a great company through great customer service. Same old, same old Table of Contents Production Sean Brown and Michael Masschaele Text Copyright 1999, John T. Self. Designed by mediaCollision .