In the meantime, Heatway is attempting to deal with the problem head on. They have established a special web page called Goodyear Made Entran 2 to answer questions, provide information and collect data on all Entran projects. Heatway has built a reputation on quality customer service and a readiness to stand behind its product. The scope of the problem could be enormous if all Entran II proves to be defective and could stretch Heatway well beyond its capacity to cope. They believe that Goodyear will step up to the plate and assist in the job of making things right with their customers.
Bad news spreads fast and tubing failure is our industry's worst nightmare.
A knee-jerk reaction could severely dampen the positive growth we have seen in recent years. It is imperative that the industry cope with this situation in a constructive manner. It is our job to make sure that customers understand the difference. The vast majority of radiant floor tubing is manufactured from plastic or rubber formulations that have been installed and tested for well over thirty years. Heatway is a responsible company and is making every effort to provide a solution for the affected customers.