I t is impossible for a business to survive when its owners and managers abuse, inconvenience, alienate and take their clients for a ride.
Airlines are an exception.
Their recent nonchalant and seemingly innocent announcement to reduce travel agency commissions is yet another in a series of blatant and calculated airline strategies aimed at taking consumers for yet another of their famous rides. Airline customers stand to be the big losers because they will have to pay higher fares as a result of travel agency commission cuts. Agencies that sell airline tickets and want to stay in business will make up their lost commission by charging a service fee. Airlines, on the other hand, will benefit because they will pay a lower commission to agencies while maintaining the same fares. They are not going to reduce their fares.