TransPoint also met Mobil's requirements for strong Mobil branding on the statements, low overall costs, rich statement detail, zero cost to the customer, and complete geographic coverage. Statements that would have been printed are rendered on the consumer's PC from data sent by First Data within an online statement template to the TransPoint Service Center. The TransPoint Service Center consolidates Mobil's bills, as well as those from other billers, in one place for consumers. The Service Center is also linked to the consumer's financial institution Web site. Consumers visit their financial institution's Web site to view their Mobil e-bills.
Consumers review and pay e-bills with a click of the mouse.
If linked with their financial institution, they can check their account balance at the same time and transfer funds if necessary. Consumers can either pay the bill immediately or schedule a future date for the payment to be delivered to Mobil. TransPoint returns an electronic remittance to the biller and routes payment from the consumer's financial institution to the biller. There is no paper, no writing checks, no transposing numbers, no trip through the mail, and far fewer consumers confused about their bills. The top reasons customers call Customer Service involve inadequate transaction detail, which we can now provide on electronic invoices using information layering and font variety.