We will ensure that every member of staff recognises their responsibility for quality management. The WBS shall ensure that all staff are made aware of the Quality Policy. Donor Complaints . The Donor Services Manager, Barbara Hancock, is the Complaints Officer for any complaints from donors. Feedback from donors is also welcomed.
Comments Cards are available at all donor session.
All comments are collated and passed on to the relevant Blood Collection Team. A quarterly survey of donors is also carried out to measure the standards of service and donor care at sessions. The Welsh Blood Service keeps a record of all donors who attended to donate blood at its donation sessions. These records include the health details which donors are required to give to us and the results of tests carried out on their blood donations. The records are confidential and are processed only in accordance with the Principles of the Data Protection Act 1998.