We provide timely updates on claims as there are developments. With regard to payment, when the payment is received by the Client directly the Client notifies us immediately and we send them an invoice for our commission. When we receive payment, we remit to the Client within 15 days of the funds clearing our trust account. All claims are handled in accordance with the Fair Debt Collection Practices Act. Account is placed for collection.
Client sends information on the debt including supporting documentation.
Claim is reviewed and the data is entered into our collection program Demand letter is sent to debtor via fax, mail and or email and an acknowledgment letter is sent to the Client. Phone contacts begin. We attempt to arrange payment, resolve any disputes and obtain clear commitments on debt resolution. If debtor fails to cooperate in resolving the debt we make final pre-legal collection attempts. We send our update and recommendations to the Client, including details on forwarding claim to affiliated attorneys.