Increase Access and Participation Ensure access to technology and make government more user-friendly.
Access is a broad term.
It can mean access to basic technology tools, access to government services, or access to the rewards of the Digital Economy. This capability is also relatively easy to implement and allows citizens to request, and agencies to easily provide, additional information. A more sophisticated functionality allows customers to interact directly with the organization through the Web, e.g., obtain a license, make a payment, etc. This capability is somewhat more difficult because to accurately address these issues, the Internet application must have timely data regarding the citizen s status e.g., when did the license expire, what is the late fee, etc. This development is the most critical, because it uses the above strategies as a catalyst for real structural innovation in the way that an institution conducts its business.