As soon as the district gives its support for the program contact with the uninsured families must take place. The HATS program tackles this issue by employing bilingual outreach workers. The outreach worker goes to the students' schools to meet with parents to enroll their children in the appropriate insurance plan. The outreach workers are stationed at the schools for a 4-8 week period. The function of the outreach worker is to obtain and maintain contact with families until the application process is complete.
Contact is made through various methods including flyers, telephone contact, and workshops.
All training for the outreach worker is provided by UCSD staff and funded by UCSD grants. A benefit of the program is there is no additional costs to the schools. The schools sites need to dedicate some space and access to a telephone for the outreach worker. But the program was designed to decrease disruption to schools staff and day to day operations of the schools.