Providing your customers with tangible information lets them know that you value them and respect their ability to make sound decisions. When they feel that they re respected, they re more open and willing to do more business with your company. One way to ensure they receive beneficial information is to ask probing questions during your conversations to uncover needs they may not have voiced. For instance, ask about the objectives they ve set for their company, and the problems associated with attaining them. . Customers expect options.
Customers don t want to be told that there s only one way or one solution.
They ll respond positively when they re given options. Options are essential because they create dialogue and discussion. Open dialogue can lead to more sales. Customers expect single source service. Customers don t want to be transferred to every unit of your business to have their problems solved.