Decisions are strongly influenced from the top. Usually one person makes all major decisions. Attempt to deal with the highest-level person available. It is considered rude to plunge into business discussions immediately. Ask about your counterpart s family, interests, hobbies, etc. before beginning business discussions.
Business is slow and difficult in India.
Be polite, but persistent. Instead, restate your request firmly but with a smile. Plan on several visits before you reach an agreement. You may be offered a sugary, milky tea, coffee or a soft drink. Don t refuse.