Brief description of each complaint expressed by the customer is to be recorded on the repair order at the time of write-up. Details of cause of failure and correction performed must be recorded on the repair order by the technician for verification purposes. Service Management verification and approval is required for any work added to the repair following initial write-up. Any early drop off should include information regarding reason for drop off, complaints, and customer signature of authorization for repairs. Any work done without customer authorization should include explanation and Service Management signature of approval.
Discharged batteries are to be recharged rather than replaced.
Only discharged batteries that will not adequately hold a recharge are to be replaced under Warranty. 1993 and prior models are to utilize pro-rate calculation charge regarding battery replacement. Shop comeback submitted for Warranty reimbursement. Dealer is responsible for the satisfactory completion of any Warranty or Special Policy repair work claimed for credit. These repairs are not subject to Warranty claims payment.