We seek to be 1 percent better at 1,000 things. Customer satisfaction is our number 1 goal. The 4 points that I under score here are the foundation and backbone for my company. In the world of business, when people worry about a business problem, they give marketing implications. A market has never bought anything.
Customers buy things.
The same thing is true for schools, hospitals or for any profit or non-profit organization. I talk to the hospitals, and to the schools. I don't have a whole lot of patience for that. The same thing is true for the public sector as in the private. There is only one customer who ultimately counts, and that is the person who you are delivering the service.