If staff does not model trust and practice healthy communication, the congregation will be affected negatively. Too often, denial prevents confrontation and resolution. There are concepts and skills that are effective in building trust and communication. While there are many different teaching programs, I have found the Myers-Briggs type Indicator extremely helpful in understanding personality types and team building. If dealing with difficult people is a problem for you and your church staff, this is an excellent way to bridge that gap.
Communication skills are essential in building and maintaining trust.
We always communicate, but not always in ways that build up one another. The power of learning and practicing effective listening skills cannot be overestimated. Skills in conflict management and resolution make this a complete package of basic and some advanced skills. These will enable you to develop some effective ways of coping and surviving your working with people who have differing work styles. Billy T. Mobley is a consultant and trainer to organizations experiencing change and transition.