All communications are returned the same day they are received, or the next business day. Statements are mailed at the end of each month. The statement provides a detailed account of work performed, the hourly rate, the total fees, and the itemized costs. At the bottom of each statement is a reconciliation of the retainer balance, showing the subtraction of the statement balance and the remaining credit, which is money that still belongs to the client. The constitutionality of this interest allocation is pending before the U.S. Supreme Court.
Clients maintain a mirror image of their pleading and correspondence files.
Every paper relating to you is mailed to you the day it is generated or received. In fact, several clients who have agreed to provide references are available by e-mail. To receive their addresses, please submit an e-mail reply form. Dissatisfaction should be communicated immediately by e-mail or telephone. There is no charge for time spent discussing your statement .