Items returned without a valid RMA number on the outside of the box will be refused. RMA numbers are valid for 30 days after the date of issue. Purchaser is responsible for return of merchandise within the allotted time. If you are returning a satellite system or receiver, please be prepared to provide us with the serial number of the unit to be returned. Replacement components will be shipped to customers at the same service level present on the original order.
Customers are responsible for any shipping upgrades.
DishDirect will provide a return-shipping label so that the defective component may be returned at no cost to the customer. It is solely the customer s responsibility to insure that the defective component is returned to DishDirect within 30 days of receipt of the advance replacement unit. If defective components are not returned to DishDirect within 30 days of receipt of the advance replacement unit the customer will be billed for the value of the replacement. Purchaser is responsible for all return shipping charges on non-defective items. All goods should be returned in their original packaging via UPS, FedEx, DHL, Airborne, or other traceable means of transport and the tracking number kept until the merchandise is replaced or credit received.