The involvement of clients in decision-making is emphasised within a multidisciplinary approach. Work culture ensures that staff work practices aim to provide ready access for clients to assessment, treatment and care services. Key Outcomes Assessment is accurate, comprehensive and timely. Consumers receive comprehensive and appropriate individual care. Harm is minimised.
Consumers actively participate in their own care.
The drug service has policies and resources which ensure the provision of high quality assessment, treatment and care services. The service has written policies on assessment, treatment and care which have been reviewed within the last three years. All staff are aware of, and implement, the policies of assessment, treatment and care. The service has the necessary resources to provide high quality assessment, treatment and care. The service implements an effective model of service delivery to meet the needs of clients with a dual diagnosis.