As a bank customer, I am just about at the end of my tether. Waiting in line at the bank a few days ago gave me ample time to ponder why I bother doing any teller banking. Customers are given a wealth of incentives not to bank in person.
Banks add surcharges for paying bills and for any service that involves a teller.
They expect customers to wait in long lineups for less than cordial service. With five branch closures in Centretown since 1997, customers must travel further to do their banking, adding to the inconvenience. But banks may soon find they are the masters of their own demise. And newly emerging virtual banks are counting on it. Virtual banks provide most regular banking services, but without branches.