DePaul is more advanced than most universities since we already have web and touch tone registration. Having PS staff to conduct sessions was beneficial PS customer service needs improvement. The implications are that you have to find out on your own. Importance of communication, training and keeping people informed. Training, training, training.
Ample training needs to be given to end users.
Training empowers end users to be self-sufficient. Reporting from PS by most schools presenting at the SIG was accomplished via Data Warehouses or Summary Ledgers. No institutions run reports against the production server. At the end of each presentation, the speaker informed the audience of the problems or lessons learned during their process. DePaul had anticipated many of these lessons learned and prepared for them.