The AID account manager serves as a central point of contact for Army customers in the respective theater, monitoring both the distribution operations and customer requirements. Customers must include the account number in all requests, correspondence, or inquiries to the AID account manager.
Customers are responsible for correct input of applicable data.
Shipment discrepancies of AID requirements should be reported to the appropriate AID account manager. Updated FLIP products provided by AID should arrive at the customer 2 days prior to the effective date. For VFR sectionals and terminal area charts allow up to 10 days after the effective date before contacting the account manager. Airfield and heliport operations are authorized shelf stock quantities of FLIP products over and above authorized AID quantities. Shelf stock quantities range from 2-5 percent of total operational requirements.