Now, about those boots. I can't believe seals and wipers by themselves can keep out all the bad stuff. I know the trend is toward the naked look, but taking boots off doesn't save that much weight and they make up for it by keeping maintenance cycles down. I don't want to tear down the fork every six months to get crap out of it or end up having to buy seals and wipers every year. I also don't want stanchions damaged, because they ain't cheap.
Customer service is so so.
I got a response out of them with a week when I had some technical questions, but no real people ever answer phones and you can't get in touch with them via e-mail. Luckily, I haven't had any real problems yet, so I can't give an educated, in-depth examination of their customer service. Basically, I have been very pleased with the fork. If I can find some boots, I feel I might have an almost maintenance-free fork. I know it works like a dream.