Any youth or family that is eligible for state Division of Family or Youth Services assistance is eligible for IIS program services. There are no fees required, and economic status is not a consideration for eligibility. Structure IIS is structured to provide crisis intervention and family preservation through numerous facets of the program. IIS responds with timely assessment of the family situation within the home, normally within a few hours of referral, but always within 24 hours. One advantage to this program is the quick response to the crisis, and a second is the fact that all counseling and training is done in the home.
Counselors take the service to the clients.
Additionally, a small case load for counselors, two cases at a time, provides a readily available human resource for the family. Counselors are also available to the family 24 hours a day to handle whatever crisis may arise. That is, if what the youth or family needs is to get a new pair of pants to get a job, or new shoes to go to school, or pay utility bills to avoid turn-off, or just get a break from the daily grind, there are discretionary funds available to provide for those immediate needs. IIS also uses an interagency model for establishing aftercare assistance for clients. This is so the family will become familiar with these faces and agencies for the time when IIS care ends.