Some facilities have numerous citations which indicates potential problems. The citation counts shown are the numbers of citations issued by the DHS, regardless of ultimate outcome. Complaints are primarily consumer complaints filed with the Department of Health Services, but this number does not include complaints filed solely with the Ombudsman program. They may be filed by anyone, residents, relatives, ombudsmen or passers-by. The totals shown include the infrequent cases in which a facility must self-report an event when required by law.
Complaints can indicate the overall level of consumer satisfaction or dissatisfaction.
The state average is shown for each year for comparison. The state average number of deficiencies per facility is listed for each year. If no deficiencies are listed in the most recent year, it may mean that the facility has not had its annual survey yet. This information should not be used as the sole measure of quality of care in a nursing home. While high numbers of violations generally indicate troubled facilities, a facility with low numbers may not necessarily offer excellent care.