We keep the lines of communication between clients and laboratories open and flowing. Our Account Managers are the key liaison between clients and labs. They are the main link between customer and laboratory in problem identification and resolution. By maintaining detailed information on accounts they gain the customer's viewpoint on how well Dynacare is meeting their expectations. Account Managers understand the clients' business initiatives.
Customer feedback is our greatest resource and the foundation of process improvement.
Feedback comes from client comments, satisfaction surveys and service analysis forms. Dynacare is able to target problems and take swift action to see them rectified. Understanding our clients and their needs is at the heart of building and maintaining a trusted relationship. We're dedicated to providing superior customer service and quality medical diagnostic laboratory services our customers can depend on.