In addition, all of our kilns come with a modem, and part of our service is to monitor the kiln from our location in Melbourne. In this way, we can make suggestions for improvement, diagnose problems and upload software updates at a very low cost for our customers. At the same time, our customers routinely monitor their kilns from home to maintain constant observation of their process. We have taken our customers' suggestions to heart, and their best ideas over several years have been incorporated. For example, in the event of a thermocouple failure, the control for a particular zone automatically defaults to the nearest thermocouple so that there is no loss of control.
All points are alarmed at multiple levels.
In this way, the operator doesn't have to contend with reprogramming anything, and the loss of ware from excessive heating and cooling power on restart is eliminated. GFC has an unusual system in place in the event of power failures. Yes, that's correct. When the power is totally interrupted, all of our kilns can maintain burner operations for a minimum period of two minutes, with no lapse of safety devices. The design of this system is proprietary and depends on our software and mechanical design to achieve this capability.