The process will determine the number of clients to be protected, create a profile of the data to be protected on those clients, and recommend an eSupport Essentials repository server configuration for implementation of eSupport Essentials. Installation and Deployment You can contract the installation and implementation of eSupport Essentials to our SEs. You can minimize the time needed to implement eSupport Essentials and obtain professional help from SEs that have experience deploying installations for many sites. We can also help you integrate eSupport Essentials third-party help desk solutions. Previo also provides deployment seminars, which include reviewing the customer's preferences and available tools for deployment of the Client Agent.
Classes hold up to ten administrators in a session.
Previo also provides a Remote Assistant training for help desk technicians. Training covers utilization of the Remote Assistant features available in the eSupport Essentials product, use of the administration console, and utilization of eSupport Essentials help desk software integration modules.