Lessons Learned Innovation requires flexibility. 4-C, as the fiduciary agent, frequently made adjustments in funding and timelines to respond to hub needs. This enabled the hubs and their networks to respond to community needs, making programming adjustments as needed. For example, hubs found that the quarterly payment schedule did not allow them to make initial capital improvements. 4-C adjusted the payment schedule where it was helpful.
Comprehensive planning is key.
Bringing the stakeholders together over an extended time period to engage in detailed planning was instrumental to the success of the project. This resulted in a thoughtful final plan, as well as effective relationships among partners. Pay attention to the customer. The hub-satellite model allowed stakeholders at the neighborhood level to design service delivery systems. The result was services designed with careful consideration of the needs of parents in the community.