Allowing dying persons to tell their own stories helps build a balanced relationship. The effort spent getting to know them does them more psychological good than trying to guess how they will cope with death. The physician can help dissolve communication barriers for staff members by showing them the uniqueness of each patient. A wise precaution is to take conversational cues from the patient whenever possible. This rescue from anonymity is essential to prevent a sense of isolation.
Communication is also more than verbal.
A pat on the arm, a wave, a wink, or a grin communicates important reassurances, as do careful back rubs and physical examinations. Cheerfulness Dying persons have no more relish for sour and somber faces than anybody else. The possessor of a gentle and appropriate sense of humor can bring relief to all parties involved. Patients with a good sense of humor do not enjoy unresponsive audiences either. Their wit softens many a difficult incident.