The dispatcher has the ability to open up a case directly from the dispatch screen. All of the information about the case and the previous work performed history for the building and the elevator or escalator can be viewed at this point by the dispatcher. Each case tracks the reporting parties vital information, and the law firm that will be represent the claimant. The system will track and report on the number of cases type and settlement that were awarded by a law firm. This information has been proven to be helpful for the elevator companies insurance provider.
Cases can be setup with an estimated budget.
Every expense incurred on behalf of this case will be transferred from the accounting system to the specific case file. The settlement amount date and information can also be input for each case. The system will report on settlements for a calendar year and compare them with the estimated budget. This is useful for comparison, planning and budgeting in the future.