There also are few means of efficiently communicating with inside sales people or field representatives in a timely and accurate manner. This is accomplished without using a mainframe while alternately building sophisticated analysis models. Using the terminal's touch screen, customers learn about existing products and services, whether a service is available in a particular area and the cost of that service. Currently available on the system are Custom Calling Services like Call Waiting, Call Forwarding, Three-Way Calling, Distinctive Ring, and Speed Calling. Also available is WireCare, CBT's optional wire maintenance plan.
Customers select the services they desire by touching a designated block on the screen.
To order services, customers enter their phone and social security numbers. The terminal then prints an order confirmation that provides customers with the date on which the service will begin. The 5682 Interactive Self-Service Terminal is the first of a new generation of systems that can be used across a wide range of applications. The convenience of interactive monitors has the potential to make a significant impact on the way our customers conduct business. The system helps reduce downtime, lower operating expenses and protect valuable corporate data and applications.