It may be necessary to educate the users of the Framework about how their information is used since privacy is important to them. This barrier, referred to as the digital divide, is a universal concern. Implementing IVR technology that will allow users to access the Texas e-Government Framework Project without having a computer should be explored. Comparing costs before and after implementation would give the state a better understanding of these potential benefits and help determine if cost savings can be achieved through electronic government. While a signature can be replaced by the use of digital signatures, requirements for 3 rd party documentation are harder to replace by simply using technology.
Agencies have legislative mandates or internal rules requiring such documentation.
There may also be a need for legislative changes that would allow agencies to eliminate required signatures on documents where the signatures are not validated and not necessary to the transaction.