I simply provide an environment that fosters positive attitudes and the people make each other happy. It s that simple. I could bottle it and sell it to countless unhappy agency owners and thousands of disgruntled support personnel. But what I can do is share with you the things that have worked in our business and the general principles that create an environment conducive to happy and productive people. Each of us knows that the other s job is just as important as our own.
All jobs require different and equally important skills.
We have learned through experience that when we allow ourselves and others to do what they are tasked to do, and stay out of the way, unless and until invited to help, things get done better and faster. Tasking people with work that matches their skill set and then allowing them to perform empowers everyone in his or her own right. Likewise, respecting the privacy of individuals . . . commonly referred to as minding your own business . . . is vital to peaceful interpersonal relationships and greatly reduces the likelihood of conflict within the office. If people want to discuss their problems with you, they will let you know when, where and how much input they need. Teamwork Next is teamwork.