Each involved person then tells about the situation from his or her personal perspective. All conversations held during medition and all materials produced are confidential. The mediator will not reveal anything that occured during mediation. And, the parties agree in writing not to disclose information without the consent of the mediator and the other party. The mediator does not determine who is right or wrong.
All points of view are valid and the parties work together to create a solution.
Mediators do not provide legal advice. Each party may have a representative present during the mediation session. The mediation process acknowledges the emotional issues in a conflict and focuses on finding a workable solution to the dispute rather than on assigning blame. So, participation provides assistance in a constructive manner. Because it does not favor either party, mediation facilitates resolution of a dispute in a manner satisfactory to all involved.