So now we have a true event driven solution, with back button and other advanced Web capabilities. We are really happy with it. Our customer service representatives are excited. The Web order status inquiry attracts new customers and our existing customers are very happy with this new efficient service. We have taken a huge step beyond the moving companies that don t offer real time inquiry.
Customers can now see any status updates of a relocation immediately and in their own time.
An individual simply enters the order number and the first five characters of the shippers last name to see the details of the household goods we are moving for them. Sales representatives administer the user-ids and pins for their corporate customers. When a PIN is lost, the corporate customer contacts their sales rep to issue a new one. Corporate customers can also request a quote or price estimate by filling in a Web questionnaire. There are many little tedious things that I don't have to think about anymore, like finding an available indicator to reverse image a field in error.