Policies and procedures are designed to prevent the unauthorized disclosure of your personal information. These policies address confidentiality in many areas of our business including security, appropriate release of records, electronic claims handling, provider and vendor contracting, access to databases, employee responsibility, and corporate integrity, to name a few.
All confidential information is treated with care and protected against unintended disclosure.
Access to information is controlled and limited to personnel with an appropriate, approved purpose for accessing the data. Confidential information obtained for the purpose of ensuring, measuring, and improving quality is housed within a secured area of the appropriate department with limited access. Data shared with fully insured employer groups is not member-identifiable, unless the member provides consent. All contracts with providers and vendors contain strict confidentiality clauses. External regulatory agencies, accrediting agencies, and data banks, in accordance with state, federal, and corporate established guidelines.