Resolution at the local level is preferred. Procedural fairness is afforded to all parties. The subject of the complaint is informed of the substance of the complaint. Vexatious, trivial or previously finalised issues are not pursued. Warranted investigation will be pursued with or without the active involvement of the complainant.
Confidentiality is maintained, to the extent consistent with the other principles contained here.
Complaints and disputes are monitored and their management evaluated so as to reduce the occurrence of systemic and recurring problems. In all matters the educational well-being of students is the first priority. All persons in the school community including students, parents, administrators, teachers and support staff, have a right to be treated with respect and courtesy. Complainants are able to raise concerns and make enquiries or complaints about any aspect of school life and have them dealt with efficiently, fairly and promptly. Processes are to be straightforward and operate within the regulatory framework of the Education Department of Western Australia.