But the service industry, which is running high on this note, can change the dynamics for better. They are mainly manufacturing companies. They are mainly Banks, IT, Courier, Travel and Shipping companies. Internet is currently used for communication purpose only. Most of them are from traditional businesses like manufacturing, travel, transport, education etc.
Banks complain about the lack of vision of the top management.
Perception about Internet is rich with it being identified as a source of information, communication, learning and entertainment but relatively few amongst both the segments feel that it is a source of purchasing products and services. The reasons are they are not sure of quality and delivery of products. They need to feel the products and bargain to buy them. Many do not understand this new method of buying and selling in a digital environment. Computers are not bought for browsing Internet Browsing the Internet and purchasing products through Internet are amongst the least important perceived benefits of owning a computer.