At one time, Teligent was one of the rising stars. Its fixed wireless technology enabled it to bypass local carriers to deliver last-mile access. Nearly a year ago, we told you about technology that links printed codes on magazines and other products with Web pages. I don't think consumers were ready for technology like that. The Post and Courier uses codes from GoCode, but just in ads from six or so companies, not for news stories and other articles, says Alan Seim, director of Internet operations.
Advertisers get the links at no extra charge.
The paper has given out about 1,300 GoCode readers but doesn't have a handle on usage because for privacy reasons it isn't monitoring the traffic. A week ago, we offered a look at how customer service organizations are adding Web automation tools, including Natural Language Processing, to their customer relationship management arsenals. Just a day after the story appeared, that point was driven home with the announcement that two prominent customer service software vendors are merging. NLP technology interprets the meaning of e-mail questions and other online communications, letting customer service applications respond quickly to queries without involving agents. Primus likely will use AnswerLogic's NLP technology in its own eServer software, used by several large companies for sales, service and customer support.