IncidentMonitor provides a workflow oriented environment coupled with Service Level Management and user defined escalation protocols to ensure that customers are satisfied everytime. Common functions browser enabled - log and monitor calls search and update Knowledge Base, etc. HelpMaster PRO HelpMaster Pro help desk software suits a business from 1 user right up to full web based access. With cs-live technology you can provide live customer service Help Desk support to your Web customers. Customers press a Help button on a Web page and are connected directly to a live customer service representative.
Administrators can manager their help desk using our web interface.
Remedy Remedy Customer Support automates your support processes and provides closed-loop resolution to customer problems. NetKeeper Captain CRM NetKeeper Captain CRM offers a well integrated customer centered business solution. The program creates a closed loop seamless flow of information from customer service and support to business marketing and sales. The program contains a windows based interface developed in Microsoft Access and a browser interface using Active Server Pages. Comprehensive, yet easy to install, learn and use.