The Results ISO 9002 has been achieved by all three businesses in the group. The mission plan of each constituent company in the group was presented at a roadshow. Attention to detail by staff members as a result of training has led to an increase in production across all aspects of crop and livestock businesses. There has also been an increase in marketing margins as a direct effect of improved quality. A National Training Award was received for this 'Arable Builders' initiative in 1994.
Customer complaints are now at a record low.
An Innovation Award was introduced in 1992, and in 1996 it attracted 32 entries from within the company. Project teams have been formed as a vehicle for problem-solving and continuous improvement. Monthly management meetings, twice-yearly newsletters and noticeboards and an increasing use of information technology methods are important elements of the company's channels of communication. Younger staff are working towards NVQ level 2 and 3 qualifications in livestock production. In 1995, the company decided to refurbish a building to provide a training centre for all staff.