Protection of the public is the boards' primary responsibility.
Complaints are a method of informing the board about a professional's action.
A uniform complaint procedure assures consistency in processing complaints. It also assures confidentiality, efficiency and accountability. Persons calling in with a specific complaint will be asked if they wish to file a written complaint. The office accepts only written complaints. Upon receipt of the complaint in the board office, the Bureau Chief opens the envelope, reviews, prioritizes the complaint and gives it to an administrative assistant.