The saying that customers buy from people they like, trust and respect may be old, but it couldn't be truer. It's the bond that cements customers to you for life. Customers want salespeople to keep their promises. The best reps establish a schedule for follow-up calls and customer visits. They make sure everything following the sale, such as delivery and installation goes smoothly.
Customers are the true sales experts.
If you listen to them, they'll tell you how to strengthen your relationships, how to sell more and how to increase your bottom line. What they ask in return is that you treat them with respect as human beings and that you value their business as much as they do. Inc. All rights reserved.