The service our workforce provide to our customers and the skills required to maintain them are unique within the State of Alaska. We are a customer-driven organization. Organizations depend upon their customers. We actively seek out customer input. We engage in activities that ensure we understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Continual improvement is a permanent objective of our organization.
Our leaders establish unity of purpose, direction and the internal environment of the organization. Our managers and supervisors fully involve employees in achieving the organization s objectives. Employees are the essence of our organization and their full involvement enables their knowledge and experiences to be used for the organization s benefit. Support personnel are centrally located in the Regional Office. Our South Alaska SMO is co-located with Air Traffic personnel at the Air Route Traffic Control Center in Anchorage.