To explain further, the firm usually takes the position this is important to the firm and to the future of the firm - that is the management commitment needed. Back off on case load and case assignments, at least for a little while. Lawyers typically work more than 50-60 hours a week. You can't ask them to take on additional training to learn to use the system-they can't afford the time. Lighten the caseload so the attorneys can handle the time for additional training, and you will find a more productive lawyer in the future, handling a larger caseload than before without additional staff.
Computers are for secretaries.
Those of us using computers recognize this myth and know how to react. Once the individual realizes the power of the computer, then you can provide the tools and training to help she or he learn how to use the system. Suggestions of What to do and What NOT to do 1. One of the suggestions I've heard in the past is to tie the use of the computer, especially with timekeeping, to the attorney's paycheck. This is the hardcore method.