Case Managers reassess the client's situation, provide information and referrals, and update Individual Service Plans. Clients can receive referrals to APLA programs as well as other community resources. Calls are answered by a Case Manager in the order received. The Clientline hours for telephone calls are 9 a.m. to 6 p.m., Monday through Friday. Clients are seen in the order in which they sign up at the Reception Desk.
Bilingual staff are available.
Client Contact Program A team of trained, supervised volunteers phones Clientline clients on a quarterly basis. Priority is given to clients who have not accessed any services at APLA within the past three months. They also contact new clients after their initial Assessment and assignment to Clientline to follow up on the referrals provided at this time. Case managers continually monitor and reassess the client's situation, provide information and referrals, advocate to access services within and outside of APLA, and update Individual Service Plans. HIV Services Pico Rivera 9436 E. Slauson Ave.