By placing an order with ESSonline, you acknowledge acceptance of this returns policy. You have 30 days from the date you purchase a product from our online store to exchange it or return it for refund. Some of our manufacturers only permit certain products to be returned for exchange or repair only, and only through their own customer service representatives. In most cases, these manufacturers can resolve problems you encounter with their products over the phone. Please contact these manufacturers, listed below, directly for technical support, exchange or repair.
Customized orders are returnable for exchange only, and only if defective.
If you decide to return something, your refund will be issued after confirmation that the merchandise has been received. Each product carries the manufacturer's warranty. Warranty and service information detailing specific terms and conditions may be packaged with the product. We encourage you to complete the product registration information and return any registration cards to the manufacturer so they can contact you if necessary in the future. Please note that the manufacturer and not ESSonline warranties the particular product.