Document ID: FAA-2022-0222-0002
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Survey of Airman Satisfaction with Aeromedical Certification Services
Posted Date: 2022-09-19T04:00Z

[Federal Register Volume 87, Number 180 (Monday, September 19, 2022)]
[Notices]
[Pages 57247-57248]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-20233]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. FAA-2022-0222]

Agency Information Collection Activities: Requests for Comments; 
Clearance of a Renewed Approval of Information Collection: Survey of 
Airman Satisfaction With Aeromedical Certification Services

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The collection involves soliciting feedback from airmen on 
service quality of Aeromedical Certification Services. The information 
to be collected will be used to inform improvements in Aeromedical 
Certification Services.

DATES: Written comments should be submitted by October 19, 2022.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular

[[Page 57248]]

information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Dr. Kylie N. Key by email at: 
[email protected]; phone: (405) 954-6839.

SUPPLEMENTARY INFORMATION: 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information.
    OMB Control Number: 2120-0707.
    Title: Survey of Airman Satisfaction with Aeromedical Certification 
Services.
    Form Numbers: N/A.
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on March 14, 2022 (87 FR 49). No comments were received. 
The Federal Aviation Administration (FAA), through the Office of 
Aerospace Medicine (OAM), is responsible for the medical certification 
of pilots and certain other personnel under 14 CFR 67 to ensure they 
are medically qualified to operate aircraft and perform their duties 
safely. In the accomplishment of this responsibility, OAM provides a 
number of services to pilots, and has established goals for the 
performance of those services. This is a biennial survey designed to 
meet the requirement to survey stakeholder satisfaction under Executive 
Order No. 12862, ``Setting Customer Service Standards,'' and the 
Government Performance and Results Act of 1993 (GPRA).
    The survey of Airman Satisfaction with Aeromedical Certification 
Services assesses airman opinion of key dimensions of service quality. 
These dimensions, identified by the OMB Statistical Policy Office in 
the 1993 ``Resource Manual for Customer Surveys,'' are courtesy, 
competence, reliability, and communication. The survey also provides 
airmen with the opportunity to provide feedback on the services and a 
medical certificate application tool they use. This information is used 
to inform improvements in Aeromedical Certification Services.
    The survey was initially deployed in 2004, and deployed again in 
2006, 2008, 2012, 2014, 2016, 2019, and 2021 (OMB Control No. 2120-
0707). Across collections, minor revisions have been made to the survey 
items and response options to reflect changes in operational services 
and survey technology. To reduce the burden on the individual 
respondent and potentially improve the response rate, this information 
collection will be electronic.
    Respondents: Approximately 4,300 Airmen.
    Frequency: Biannually.
    Estimated Average Burden per Response: 15 minutes.
    Estimated Total Annual Burden: 15 minutes per respondent, 950 total 
burden hours.

    Issued in Oklahoma City, Oklahoma on September 14, 2022.
Ashley Catherine Awwad,
Management & Program Analyst, Civil Aerospace Medical Institute (CAMI), 
Flight Deck Human Factors Research Lab, AAM-510.
[FR Doc. 2022-20233 Filed 9-16-22; 8:45 am]
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