Document ID: EPA-HQ-OA-2006-0074-0014
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Posted Date: 2014-08-05T04:00Z

[Federal Register Volume 79, Number 150 (Tuesday, August 5, 2014)]
[Notices]
[Page 45443]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-18471]

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ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OA-2006-0074; FRL--9913-54-OEI]

Information Collection Request Submitted to OMB for Review and 
Approval; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (Renewal)

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: The Environmental Protection Agency has submitted an 
information collection request (ICR), ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery (Renewal) 
'' (EPA ICR No. 2434.23, OMB Control No. 2010-0042 to the Office of 
Management and Budget (OMB) for review and approval in accordance with 
the Paperwork Reduction Act (44 U.S.C. 3501 et seq.). This is a 
proposed extension of the ICR, which is currently approved through 
September 30, 2014. Public comments were previously requested via the 
Federal Register (79 FR 22816) on April 24, 2014 during a 60-day 
comment period. This notice allows for an additional 30 days for public 
comments. A fuller description of the ICR is given below, including its 
estimated burden and cost to the public. An Agency may not conduct or 
sponsor and a person is not required to respond to a collection of 
information unless it displays a currently valid OMB control number.

DATES: Additional comments may be submitted on or before September 4, 
2014.

ADDRESSES: Submit your comments, referencing Docket ID Number EPA-HQ-
OA-2006-0074, to (1) EPA online using www.regulations.gov (our 
preferred method), by email to oei.docket@epa.gov, or by mail to: EPA 
Docket Center, Environmental Protection Agency, Mail Code 28221T, 1200 
Pennsylvania Ave. NW., Washington, DC 20460, and (2) OMB via email to 
oira_submission@omb.eop.gov. Address comments to OMB Desk Officer for 
EPA.
    EPA's policy is that all comments received will be included in the 
public docket without change including any personal information 
provided, unless the comment includes profanity, threats, information 
claimed to be Confidential Business Information (CBI) or other 
information whose disclosure is restricted by statute.

FOR FURTHER INFORMATION CONTACT: Michelle Mandolia, Office of Police, 
(1807T), Environmental Protection Agency, 1200 Pennsylvania Ave. NW., 
Washington, DC 20460; telephone number: 202-566-2198; fax number: 202-
566-2211; email address: Mandolia.Michelle@epa.gov.

SUPPLEMENTARY INFORMATION:  Supporting documents which explain in 
detail the information that the EPA will be collecting are available in 
the public docket for this ICR. The docket can be viewed online at 
www.regulations.gov or in person at the EPA Docket Center, WJC West, 
Room 3334, 1301 Constitution Ave. NW., Washington, DC. The telephone 
number for the Docket Center is 202-566-1744. For additional 
information about EPA's public docket, visit http://www.epa.gov/dockets.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. The Authorizing 
Statute is EO12862--Setting Customer Service Standards.
    Form Numbers: None.
    Respondents/affected entities: Individuals, Private Sector, State, 
Local or Tribal Governments.
    Respondent's obligation to respond: Voluntary.
    Estimated number of respondents: 6,000.
    Frequency of response: Once.
    Total estimated burden: 1,500 hours (per year). Burden is defined 
at 5 CFR 1320.03(b)
    Total estimated cost: $0 (per year), includes $0 annualized capital 
or operation & maintenance costs.
    Changes in the Estimates: There is an increase of 114 hours in the 
total estimated respondent burden compared with the ICR currently 
approved by OMB. This increase is due to an increased use of the 
generic clearance over the past three years.

Spencer W. Clark,
Acting Director, Collection Strategies Division.
[FR Doc. 2014-18471 Filed 8-4-14; 8:45 am]
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