Document ID: FEMA-2015-0014-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; National Flood Insurance Program Call Center and Agent Referral Enrollment Form
Posted Date: 2015-05-28T04:00Z

[Federal Register Volume 80, Number 102 (Thursday, May 28, 2015)]
[Notices]
[Pages 30482-30483]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-12922]

-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2015-0014; OMB No. 1660-0059]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; National Flood Insurance Program Call Center and Agent 
Referral Enrollment Form

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on an extension, without change, of a currently approved 
information collection. In accordance with the Paperwork Reduction Act 
of 1995, this notice seeks comments concerning the National Flood 
Insurance Program Call Center and Agent Referral Enrollment Form.

DATES: Comments must be submitted on or before July 27, 2015.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2015-0014. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-
3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Mary Jo Vrem, FloodSmart Program 
Manager, FEMA, Federal Insurance and Mitigation Administration at (202) 
212-4727. You may contact the Records Management Division for copies of 
the proposed collection of information at facsimile number (202) 212-
4701 or email address: FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: Under Flood Disaster Protection Act of 1973, 
Section 2(a)(6), 42 U.S.C. 4002(a)(6), Congress finds it is in the 
public interest for persons already living in flood prone areas to have 
an opportunity to purchase flood insurance and access to more adequate 
limits of coverage to be indemnified for their losses in the event of 
future flood disasters. To this end, FEMA established and carries out a 
National Flood Insurance Program (NFIP), which enables interested 
persons to purchase insurance against loss resulting from physical 
damage to or loss of real or personal property arising from any flood 
occurring in the United States. 42 U.S.C. 4011. In carrying out the 
NFIP, FEMA operates a call center in conjunction with the FloodSmart 
Web site (www.FloodSmart.gov). Together these methods of marketing and 
outreach provide the mechanism for current and potential policyholders 
to learn more about floods and flood insurance, contact an agent, or 
assess their risk. The information collected from callers/visitors is 
used to fulfill requests for published materials, email alerts, policy 
rates, and agent contact information.
    Additionally, FEMA and the NFIP offer Agents.FloodSmart.gov as a 
resource for agents. Upon Web site registration, agents can enroll in 
the Agent Referral Program to receive free leads through the consumer 
site or the call center as outlined above. This information collection 
seeks approval to continue collecting name, address and telephone 
number information from: (1) Business and residential property owners 
and renters who voluntarily call to request flood insurance information 
and possibly an insurance agent referral and, (2) insurance agents 
interested in enrolling in the agent referral service.

Collection of Information

    Title: National Flood Insurance Program Call Center and Agent 
Referral Enrollment Form.
    Type of Information Collection: Extension, without change, of a 
currently approved information collection.
    FEMA Forms: FEMA Form 517-0-1, National Flood Insurance Program 
Agent Site Registration; FEMA Form 512-0-1, National Flood Insurance 
Program Agent Referral Questionnaire.
    Abstract: Consumer names, addresses, and telephone numbers 
collected through the Call Center or FloodSmart Web site will be used 
exclusively for providing information on flood insurance and/or 
facilitate the purchase of a flood insurance policy through referrals 
or direct transfers to insurance agents in the agent referral service. 
Agent names, addresses, telephone numbers, and business information is 
retained for dissemination to interested consumers who would like to 
talk to an agent about purchasing a flood insurance policy as part of 
the agent referral program.
    Affected Public: Individuals or households; businesses or other 
for-profit.
    Number of Respondents: 59,194.
    Number of Responses: 59,194.
    Estimated Total Annual Burden Hours: 2,819 hours.

[[Page 30483]]

                                                                           Estimated Annualized Burden Hours and Costs
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                         Number of                                                 Total annual                    Total annual
           Type of  respondent                Form name/form No.         Number of     responses per   Total number       Average burden per        burden (in    Average hourly    respondent
                                                                        respondents     respondent     of responses      response  (in hours)         hours)         wage rate         cost
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Individuals or households...............  NFIP Agent Referral                 50,894               1          50,894  0.05 (3 mins.)............           2,545          $22.33         $56,830
                                           Questionnaire/FEMA Form
                                           512-0-1.
Businesses or other for-profit..........  NFIP Agent Site                      8,300               1           8,300  0.033 (2 mins.)...........             274           30.58           8,379
                                           Registration (Including
                                           electronic version)/FEMA
                                           Form 517-0-1.
                                                                     ---------------------------------------------------------------------------------------------------------------------------
    Total...............................  ..........................          59,194  ..............          59,194  ..........................           2,819  ..............          65,209
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 Note: The ``Avg. Hourly Wage Rate'' for each respondent includes a 1.4 multiplier to reflect a fully-loaded wage rate.

    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $65,209. There are no annual costs to respondents' 
operations and maintenance costs for technical services. There are no 
annual start-up or capital costs. The cost to the Federal Government is 
$406,941.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: May 15, 2015.
Janice Waller,
Acting Director, Records Management Division, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2015-12922 Filed 5-27-15; 8:45 am]
BILLING CODE 9111-52-P