Document ID: FEMA-2016-0033-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Posted Date: 2017-01-31T05:00Z

[Federal Register Volume 82, Number 19 (Tuesday, January 31, 2017)]
[Notices]
[Page 8836]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-01994]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2016-0033; OMB No. 1660-NW102]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a new collection of surveys that replaces two unexpired 
collections. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Individual 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before April 3, 2017.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2016-0033. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 
20472-3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Jessica Guillory, Statistician, 
Customer Survey & Analysis Section, Recovery Directorate, FEMA at 
Jessica.Guillory@fema.dhs.gov. You may contact the Records Management 
Division for copies of the proposed collection of information at email 
address: FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Order 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) requires agencies to set 
missions and goals and measure performance against them and the GPRA 
Modernization Act of 2010 requires quarterly performance assessments of 
government programs for the purposes of assessing agency performance 
and improvement. FEMA will fulfill these requirements by collecting 
customer satisfaction program information through surveys of the 
Recovery Directorate's external customers.

Collection of information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of Information Collection: New Collection.
    OMB Number: 1660-NW102.
    FEMA Forms: FEMA Form 519-0-37, Initial Survey--Electronic; FEMA 
Form 519-0-36, Initial Survey--Phone; FEMA Form 519-0-39, Contact 
Survey--Electronic; FEMA Form 519-0-38, Contact Survey--Phone; FEMA 
Form 519-0-41, Assessment Survey--Electronic; FEMA Form 519-0-40, 
Assessment Survey--Phone.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's survivor-centric mission of being accessible, 
simple, timely, and effective in meeting the needs of survivors.
    Affected Public: Individuals and Households.
    Number of Respondents: 24,096.
    Number of Responses: 24,096.
    Estimated Total Annual Burden Hours: 8,095.
    Estimated Cost: The estimated annual non-labor cost to respondents 
for expenditures on training, travel, and other resources is 31,104.00. 
There are no annual start-up or capital costs. The cost to the Federal 
Government is $1,766,288.36.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: January 17, 2017.
Richard W. Mattison,
Records Management Program Chief, Mission Support, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. 2017-01994 Filed 1-30-17; 8:45 am]
 BILLING CODE 9111-23-P