Document ID: EPA-HQ-OA-2006-0074-0004
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Submission to OMB for Review and Approval; Comment Request; Voluntary Customer Satisfaction Surveys; ICR No. 1711.05, OMB Control No. 2090-0019
Posted Date: 2006-06-16T12:04Z

[Federal Register: June 16, 2006 (Volume 71, Number 116)]
[Notices]               
[Page 34932-34933]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr16jn06-103]                         

-----------------------------------------------------------------------

ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OA-2006-0074; FRL-8184-5]

 
Agency Information Collection Activities; Submission to OMB for 
Review and Approval; Comment Request; Voluntary Customer Satisfaction 
Surveys; ICR No. 1711.05, OMB Control No. 2090-0019

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA)(44 U.S.C. 
3501 et seq.), this document announces that an Information Collection 
Request (ICR) has been forwarded to the Office of Management and Budget 
(OMB) for review and approval. This is a request to renew an existing 
approved collection. The ICR, which is abstracted below, describes the 
nature of the information collection and its estimated burden and cost.

DATES: Additional comments may be submitted on or before July 17, 2006.

ADDRESSES: Submit your comments, identified by Docket ID No. EPA-HQ-OA-
2006-0074 to: (1) EPA online using http://www.regulations.gov (preferred method), by e-mail to docket.oei@epa.gov, or by mail to: OEI 

Docket, Environmental Protection Agency, Mailcode: 2822T, 1200 
Pennsylvania Ave., NW., Washington, DC 20460, and (2) OMB by mail to:

[[Page 34933]]

Office of Information and Regulatory Affairs, Office of Management and 
Budget (OMB), Attention: Desk Officer for EPA, 725 17th Street, NW., 
Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Patricia Bonner, Office of 
Environmental Policy Innovation (MC 1807T), Environmental Protection 
Agency, 1200 Pennsylvania Ave., NW., Washington, DC 20460; telephone 
number: 202-566-2204; fax number: 202-566-2200; e-mail address: 
bonner.patricia@epa.gov.

SUPPLEMENTARY INFORMATION: EPA has submitted the following ICR to OMB 
for review and approval according to the procedures prescribed in 5 CFR 
1320.12. On February 6, 2006 (71 FR 6070), EPA sought comments on this 
ICR pursuant to 5 CFR 1320.8(d). EPA received no comments. Any 
additional comments on this ICR should be submitted to EPA and OMB 
within 30 days of this notice.
    EPA has established a public docket for this ICR under Docket ID 
No. EPA-HQ-OA-2006-0074, which is available for online viewing at 
http://www.regulations.gov, or in person viewing at the OEI Docket in 

the EPA Docket Center (EPA/DC), EPA West, Room B102, 1301 Constitution 
Ave., NW., Washington, DC. The EPA/DC Public Reading Room is open from 
8 a.m. to 4:30 p.m., Monday through Friday, excluding legal holidays. 
The telephone number for the Reading Room is 202-566-1744, and the 
telephone number for the OEI Docket is 202-566-1752.
    Use EPA's electronic docket and comment system at http://www.regulations.gov
, to submit or view public comments, access the 

index listing of the contents of the docket, and to access those 
documents in the docket that are available electronically. Once in the 
system, select ``docket search,'' then key in the docket ID number 
identified above. Please note that EPA's policy is that public 
comments, whether submitted electronically or in paper, will be made 
available for public viewing at http://www.regulations.gov as EPA 

receives them and without change, unless the comment contains 
copyrighted material, CBI, or other information whose public disclosure 
is restricted by statute. For further information about the electronic 
docket, go to http://www.regulations.gov.

    Title: Voluntary Customer Satisfaction Surveys.
    ICR numbers: EPA ICR No. 1711.05, OMB Control No. 2090-0019.
    ICR status: This ICR is scheduled to expire on June 30, 2006. Under 
OMB regulations, the Agency may continue to conduct or sponsor the 
collection of information while this submission is pending at OMB. An 
Agency may not conduct or sponsor, and a person is not required to 
respond to, a collection of information, unless it displays a currently 
valid OMB control number. The OMB control numbers for EPA's regulations 
in title 40 of the CFR, after appearing in the Federal Register when 
approved, are listed in 40 CFR part 9, are displayed either by 
publication in the Federal Register or by other appropriate means, such 
as on the related collection instrument or form, if applicable. The 
display of OMB control numbers in certain EPA regulations is 
consolidated in 40 CFR part 9.
    Abstract: EPA uses voluntary surveys to learn how satisfied EPA 
customers are with our services, and how we can improve services, 
products and processes. EPA surveys individuals who use services or 
could have. During the next three years, EPA plans up to 72 surveys, 
and will use results to target/measure service delivery improvements. 
By seeking renewal of the generic clearance for customer surveys, EPA 
will have the flexibility to gather the views of our customers to 
better determine the extent to which our services, products and 
processes satisfy their needs or need to be improved. The generic 
clearance will speed the review and approval of customer surveys that 
solicit opinions from EPA customers on a voluntary basis, and do not 
involve ``fact-finding'' for the purposes of regulatory development or 
enforcement.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average 5.4 
minutes per response. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements which have subsequently changed; train 
personnel to be able to respond to a collection of information; search 
data sources; complete and review the collection of information; and 
transmit or otherwise disclose the information.
    Respondents/Affected Entities: The Executive Order describes a 
customer as `` * * * an individual or entity who is directly served by 
a department or agency.'' The EPA, by the very nature of its mandate, 
serves very large and diverse groups that receive or are in some way 
affected by EPA services. Past EPA customer groups targeted for 
customer satisfaction surveys include individual citizens, industry/
business, states/other governments, and Web users. Because several 
customer groups use the same services, a survey may reach more than one 
of the designated customer categories. (The code standard industrial 
code (SIC) for ``General Public'' is 99.)
    Estimated Number of Respondents: 18,735.
    Frequency of Response: On occasion.
    Estimated Total Annual Hour Burden: 1,671.
    Estimated Total Annual Cost: $8,466, includes $0 annualized capital 
or O&M costs.
    Changes in the Estimates: There is a decrease of 1,295 hours in the 
total estimated burden currently identified in the OMB Inventory of 
Approved ICR Burdens. This decrease is in large part due to greater use 
of online survey tools.

    Dated: June 9, 2006.
Oscar Morales,
Director, Collection Strategies Division.
 [FR Doc. E6-9466 Filed 6-15-06; 8:45 am]

BILLING CODE 6560-50-P