Document ID: EPA-HQ-OA-2003-0008-0003
Agency: epa
Document Type: Supporting & Related Material
Title: 
Posted Date: 2003-12-23T05:00Z

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Customer
Satisfaction
Questionnaire
Thank
you
for
participating
in
the
National
Environmental
Performance
Track
Members
Survey!
As
you
know,
your
facility
is
one
of
an
elite
group
of
top
performing
facilities
that
have
voluntarily
demonstrated
a
significant
commitment
to
the
environment
and
to
the
community
in
which
they
operate.
The
U.
S.
EPA
appreciates
your
time
and
effort
and
wants
to
make
sure
that
your
participation
in
the
Performance
Track
Program
continues
to
be
meaningful
and
rewarding
for
your
facility.
The
results
of
this
survey
will
help
us
to
enhance
the
benefits
and
services
that
you
value
most
as
a
Performance
Track
member
and
will
help
us
to
identify
new
benefits.

The
survey
should
take
about
15
minutes
to
complete.
EPA's
contractor,
Abt
Associates,
is
administering
the
survey
and
collecting
the
results.
The
information
you
provide
will
be
aggregated
with
the
responses
from
other
facilities
and
will
not
be
linked
to
you
or
your
company
in
any
reports
or
materials
developed
for
EPA,
Performance
Track
members,
or
the
general
public.
Only
summary
information
of
the
results
will
be
reported.
You
can
view
our
privacy
policy
here.

To
begin,
enter
the
User
ID
provided
to
you
in
the
email
you
received
from
the
Performance
Track
Program
announcing
this
survey.

Login
Page
Username
Passcode
Please
enter
your
email
address
E­
mail
1)
Please
pick
a
job
title
that
best
describes
your
position:

Corporate
environmental
manager
Facility
environmental
manager
Environment,
health
and
safety
staff
Facility
production
or
operations
manager
Division
manager
Owner
Other
(
Please
specify)
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2)
Which
of
the
following
benefits
were
motivating
factors
in
your
facility's
decision
to
join
Performance
Track?
(
Please
check
all
that
apply)

Opportunity
for
a
collaborative/
amicable
relationship
with
the
U.
S.
EPA
and
State
environmental
agency
Recognition
from
the
U.
S.
EPA
Potential
for
regulatory
incentives
Low
priority
for
routine
inspections
Opportunities
to
network
with
other
top
environmental
performers
Opportunities
to
improve
environmental
performance
Good
will/
Improved
reputation
resulting
from
public
awareness
of
your
membership
in
Performance
Track
Other
(
Please
specify)

Other
(
Please
specify)

No
benefits
were
motivating
factors
3)
Of
the
factors
you
have
selected
below,
please
rank
the
top
three
in
order
of
their
importance
to
your
facility's
decision
to
join
Performance
Track.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

4)
Which
of
the
following
benefits
are
important
to
your
facility's
decision
to
continue
its
Performance
Track
membership?
(
Please
check
all
that
apply)

Opportunity
for
a
collaborative/
amicable
relationship
with
the
U.
S.
EPA
and
State
environmental
agency
Recognition
from
the
U.
S.
EPA
Potential
for
regulatory
incentives
Low
priority
for
routine
inspections
Opportunities
to
network
with
other
top
environmental
performers
Opportunities
to
improve
environmental
performance
Good
will/
Improved
reputation
resulting
from
public
awareness
of
your
membership
in
Performance
Track
List
any
other
benefits
important
to
your
continuing
membership:

Other
(
Please
specify)
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Other
(
Please
specify)

No
benefits
are
important
5)
Of
the
factors
you
have
selected
below,
please
rank
the
top
three
in
order
of
their
importance
to
your
facility's
decision
to
continue
its
Performance
Track
membership.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

6)
What
benefits
might
Performance
Track
provide
that
would
better
complement
your
facility's
business
goals
or
mission?

7)
Was
an
improved
relationship
with
or
recognition
from
any
of
the
following
entities
a
motivating
factor
in
your
facility's
decision
to
join
Performance
Track?
(
Please
check
all
that
apply)

EPA
or
State
environmental
agency
Community
members
Customers
Employees
Corporate
management
Industry
or
professional
peer
group
Other
(
Please
specify)

Other
(
Please
specify)

None
8)
Of
the
entities
you
selected
below,
please
rank
the
top
three
in
order
of
the
importance
an
improved
relationship
with
or
recognition
from
them
had
to
your
facility's
decision
to
join
Performance
Track.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]
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9)
Is
an
improved
relationship
with
or
recognition
from
any
of
the
following
entities
important
to
your
facility's
decision
to
continue
its
Performance
Track
membership?
(
Please
check
all
that
apply)

EPA
or
State
environmental
agency
Community
members
Customers
Employees
Corporate
management
Industry
or
professional
peer
group
Other
(
Please
specify)

Other
(
Please
specify)

None
10)
Of
the
entities
you
selected
below,
please
rank
the
top
three
in
order
of
their
importance
to
your
facility's
decision
to
continue
its
Performance
Track
membership.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

11)
Which
of
the
following
factors
were
potential
concerns/
drawbacks
to
your
facility's
decision
to
join
Performance
Track?
(
Please
check
all
that
apply)

Time
and
effort
to
complete
the
application
Difficulty
in
developing
performance
commitments
Time
and
effort
to
monitor
progress
towards
performance
commitments
Time
and
effort
of
completing
Annual
Performance
Report
Concern
that
your
EMS
did
not
meet
all
Performance
Track
criteria
Concern
that
your
public
outreach
program
did
not
meet
the
Performance
Track
criteria
Concern
that
your
compliance
record
did
not
meet
the
Performance
Track
criteria
Lack
of
top
management
support/
awareness
of
the
Performance
Track
program
Lack
of
employee
support/
awareness
of
the
Performance
Track
program
Other
(
Please
specify)

Other
(
Please
specify)

None
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12)
Are
you
aware
of,
and
has
your
facility
used
any
of
the
following
services
currently
offered
by
Performance
Track?

I
am
aware
of
this
service
and
my
facility
has
used/
participated
in
it
I
am
aware
of
this
service,
but
my
facility
has
not
used/
participated
in
it
I
am
not
aware
of
this
service
EPA
national
recognition
events
Articles
on
member
facilites'
environmental
achievements
in
trade
publications
Tele­
seminars
Regional
networking
events
Performance
Track
mentoring
program
Roundtables
with
Regional
EPA
officials
Web­
based
Resource
Center
Online
tools
for
communicating
with
the
media
about
your
Performance
Track
membership
13)
How
useful
have
the
following
current
Performance
Track
services
been
to
your
facility?
Even
if
you
were
unaware
of
or
have
not
used
a
service,
please
tell
us
how
useful
you
believe
the
service
would
be.

Very
Useful
Somewhat
Useful
Not
Useful
Don't
know
EPA
national
recognition
events
Articles
on
member
facility's
environmental
achievements
in
trade
publications
Tele­
seminars
Regional
networking
events
Performance
Track
mentoring
program
Roundtables
with
Regional
EPA
officials
Draft
 
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HTML
Web­
based
Resource
Center
Online
tools
for
communicating
with
the
media
about
your
Performance
Track
membership
List
any
other
Performance
Track
service
that
would
be
useful
to
your
facility
List
any
other
Performance
Track
service
that
would
be
useful
to
your
facility
14)
In
which
of
the
following
regulatory
areas
would
you
be
interested
in
receiving
regulatory
incentives/
flexibility?
(
Please
check
all
that
apply)

Air
Water
Waste
Toxics
Other
(
Please
specify)

Other
(
Please
specify)

None
15)
Of
the
regulatory
areas
you
selected
below,
please
rank
the
top
three
most
important
to
you
for
receiving
regulatory
incentives/
flexibility.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

16)
Which
of
the
following
regulatory
incentives
would
be
beneficial
to
your
facility?
(
Please
check
all
that
apply)

Expedited
permitting
Reduced
reporting
Reduced
monitoring
Reduced
record
keeping
Other
(
Please
specify)

Other
(
Please
specify)

None
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17)
Of
the
regulatory
incentives
you
selected
below,
please
rank
the
top
three
most
beneficial
to
your
facility,
in
order
of
their
importance.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

18)
How
satisfied
are
you
with
the
recognition
your
facility
has
received
for
its
membership
in
Performance
Track?

Very
Satisfied
Satisfied
Not
Satisfied
Very
Dissatisfied
19)
Please
provide
us
with
recommendations
for
ways
Performance
Track
could
improve
the
recognition
members
receive.

20)
Which
of
the
following
methods
are
effective
ways
for
you
to
receive
information
about
Performance
Track
services
or
events?
(
Please
check
all
that
apply)

Email
announcements
Phone
calls
Direct
mail
Main
Performance
Track
website
Members­
only
portion
of
Performance
Track
website
Trade
associations
and
other
networking
partners
Conferences/
Speaker
events
Other
(
Please
specify)

Other
(
Please
specify)

21)
Of
the
methods
you
have
selected
below,
please
rank
the
top
three
in
order
of
their
effectiveness
for
you
to
receive
information
about
Performance
Track
services
or
events.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]
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22)
What
types
of
conferences
have
you
attended
in
the
past
3
years?
(
Please
check
all
that
apply)

Trade
shows/
expos
(
primarily
dealing
with
trade­
related
products)

Trade
conferences
(
primarily
dealing
with
trade
related
issues)

Environmental­
related
conferences
Occupational
safety
and
health
conferences
Government
related/
hosted
conferences
(
local/
state/
federal)

Other
(
Please
specify)

Other
(
Please
specify)

None
23)
[
Skip
if
answer
to
22
=
None]
Of
the
conferences
you
have
selected
below,
for
which,
if
any,
was
the
Performance
Track
program
represented?
(
Please
check
all
that
apply)
[
Selected
choices
will
appear
in
table]

PTrack
was
not
represented
at
any
of
these
conferences.

24)
[
Skip
if
answer
to
22
or
23
=
None]
In
what
part(
s)
of
the
conference
was
Performance
Track
represented?
(
Please
check
all
that
apply)

Informational
booths
Panel
discussions
Plenary
session
Keynote
speaker
Other
(
Please
specify)

Other
(
Please
specify)

Do
not
remember/
Performance
Track
was
not
represented
25)
When
you
go
to
conferences,
in
general
what
do
you
find
are
the
most
effective
methods
for
receiving
information
about
voluntary
programs
such
as
Performance
Track?
(
Please
check
all
that
apply)

Informational
booths
Panel
discussions
Plenary
session
Keynote
speaker
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Other
(
Please
specify)

Other
(
Please
specify)

26)
To
which
of
the
following
entities/
stakeholders
do
you
promote
or
publicize
your
membership
in
the
Performance
Track
program?
(
Please
check
all
that
apply)

State
environmental
agency
Community
members
Customers
Investors
Employees
Corporate
management
Trade
associations
Industry/
professional
peers
Other
(
Please
specify)

Other
(
Please
specify)

We
do
not
currently
promote
or
publicize
our
membership
27)
Of
the
entities/
stakeholders
you
selected
below,
please
rank
the
top
three
that
you
would
like
most
to
receive
information
about
your
membership
in
Performance
Track,
in
order
of
importance.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

28)
Which
of
the
following
channels
are
(
or
do
you
feel
could
be)
effective
for
publicizing
your
facility's
membership
in
Performance
Track?
(
Please
check
all
that
apply)

Trade
magazines
Trade
conferences
Local
print
news
Your
company's
sales
staff
Your
company's
website
State/
Federal
environmental
compliance
websites
Company
staff
meetings
and
special
events
Corporate
hosted
events
with
the
participation
of
the
community
or
public
officials
Company
Newsletters
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Company
Annual
Report
Other
(
Please
specify)

Other
(
Please
specify)

There
are
no
effective
channels/
Publicity
is
not
important
29)
Of
the
sources
you
have
selected
below,
please
rank
the
top
three
in
order
of
their
effectiveness
for
publicizing
your
facility's
membership.
(
Use
each
ranking
only
once;
1
=
higher
importance.)
[
Selected
choices
will
appear
in
table]

30)
Do
you
have
any
other
suggestions
for
how
the
Performance
Track
Program
could
improve
its
services
to
you
and
other
members?

Submit
Thank
you
for
completing
the
Performance
Track
Customer
Satisfaction
Questionnaire!

The
U.
S.
EPA
appreciates
your
efforts.
Your
responses
will
be
compiled
with
those
of
other
Performance
Track
members
and
will
help
us
to
enhance
the
benefits
and
services
that
you
value
most
as
a
Performance
Track
member
and
identify
new
benefits
and
services.
Performance
Track
will
be
announcing
the
results
of
this
questionnaire
and
any
resulting
enhancement
to
services.

If
you
have
any
questions
about
this
questionnaire
or
about
Performance
Track
Member
Services,
please
don't
hesitate
to
contact
Lisa
Grogan
at
grogan.
lisa@
epa.
gov
or
phone
202­
566­
2981.
Thank
you
for
being
an
active
PT
member!