Document ID: EPA-HQ-OEI-2017-0380-0004
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Generic Clearance for Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Posted Date: 2017-11-21T05:00Z

[Federal Register Volume 82, Number 223 (Tuesday, November 21, 2017)]
[Notices]
[Page 55362]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-25162]

[[Page 55362]]

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ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OEI-2017-0380; FRL--9971-06-OEI]

Information Collection Request Submitted to OMB for Review and 
Approval; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (Renewal)

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: The Environmental Protection Agency has submitted an 
information collection request (ICR), Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery (EPA ICR 
No. 2434.75, OMB Control No. 2010-0042) to the Office of Management and 
Budget (OMB) for review and approval in accordance with the Paperwork 
Reduction Act. This is a proposed extension of the ICR, which is 
currently approved through November 30, 2017. Public comments were 
previously requested via the Federal Register (82 FR 33908) on July 21, 
2017 during a 60-day comment period. This notice allows for an 
additional 30 days for public comments. A fuller description of the ICR 
is given below, including its estimated burden and cost to the public. 
An agency may not conduct or sponsor and a person is not required to 
respond to a collection of information unless it displays a currently 
valid OMB control number.

DATES: Additional comments may be submitted on or before December 21, 
2017.

ADDRESSES: Submit your comments, referencing Docket ID Number EPA-HQ-
OEI-2017-0380, to (1) EPA online using www.regulations.gov (our 
preferred method), or by mail to: EPA Docket Center, Environmental 
Protection Agency, Mail Code 28221T, 1200 Pennsylvania Ave. NW., 
Washington, DC 20460, and (2) OMB via email to 
[email protected]. Address comments to OMB Desk Officer for 
EPA.
    EPA's policy is that all comments received will be included in the 
public docket without change including any personal information 
provided, unless the comment includes profanity, threats, information 
claimed to be Confidential Business Information (CBI) or other 
information whose disclosure is restricted by statute.

FOR FURTHER INFORMATION CONTACT: Courtney Kerwin, Office of 
Environmental Information, Regulatory Support Division, (2821T), 
Environmental Protection Agency, 1200 Pennsylvania Ave. NW., 
Washington, DC 20460; telephone number: 202-566-1669; email address: 
[email protected].

SUPPLEMENTARY INFORMATION: Supporting documents which explain in detail 
the information that the EPA will be collecting are available in the 
public docket for this ICR. The docket can be viewed online at 
www.regulations.gov or in person at the EPA Docket Center, WJC West, 
Room 3334, 1301 Constitution Ave. NW., Washington, DC. The telephone 
number for the Docket Center is 202-566-1744. For additional 
information about EPA's public docket, visit http://www.epa.gov/dockets.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Agency's commitment to 
improving service delivery. Qualitative feedback includes information 
that provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. The solicitation of feedback will target areas 
such as: Timeliness, appropriateness, accuracy of information, 
courtesy, efficiency of service delivery, and resolution of issues with 
service delivery. Responses will be assessed to plan and inform efforts 
to improve or maintain the quality of service offered to the public. 
The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions.
     The collections are voluntary.
     The collections are low-burden for respondents and are 
low-cost for both the respondents and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency.
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions.
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Respondents/affected entities: Individuals and Households; 
Businesses and Organizations; State, Local or Tribal Government.
    Respondent's obligation to respond: Voluntary.
    Estimated number of respondents: 120,000 (total).
    Frequency of response: Once per request.
    Total estimated burden: 30,000 hours (per year). Burden is defined 
at 5 CFR 1320.03(b).
    Total estimated cost: $0 (per year), includes $0 annualized capital 
or operation & maintenance costs.
    Changes in the estimates: There is increase of 10,000 hours in the 
total estimated respondent burden compared with the ICR currently 
approved by OMB. This increase in hours is due to the increase in the 
use of surveys by the Agency.

Courtney Kerwin,
Director, Regulatory Support Division.
[FR Doc. 2017-25162 Filed 11-20-17; 8:45 am]
 BILLING CODE 6560-50-P