Document ID: FEMA-2021-0033-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Posted Date: 2022-04-29T04:00Z

[Federal Register Volume 87, Number 83 (Friday, April 29, 2022)]
[Notices]
[Pages 25507-25508]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-09223]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2021-0033; OMB No. 1660-0145]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Programs 
Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 30-Day notice of revision and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use. This notice seeks comments concerning the 
collection of Individual Assistance customer satisfaction survey 
responses for FEMA programs and information for assessment to improve 
the delivery of disaster assistance to individuals and households.

DATES: Comments must be submitted on or before May 31, 2022.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Information Management Division, 500 C Street SW, Washington, DC 20472, 
email address [email protected] or 
Brandi Vironda, Statistician, Customer Survey & Analysis Section, 
Recovery Directorate, FEMA at [email protected] or 940-891-
8572.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal Agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107 
Stat. 285) requires agencies to set missions and goals and measure 
performance against them. In addition, the GPRA Modernization Act of 
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance 
assessments of government programs for the purposes of assessing agency 
performance and improvement. FEMA will fulfill these requirements by 
collecting customer satisfaction program information through surveys of 
the Recovery Directorate's external customers.
    Two forms are being removed from this filing--Shelter and Temporary 
Essential Power Survey (519-0-50) and Shelter and Temporary Essential 
Power Survey (519-0-51).
    This proposed information collection previously published in the 
Federal Register on February 16, 2022, at 87 FR 8861 with a 60-day 
public comment period. No comments were received. The purpose of this 
notice is to notify the public that FEMA will submit the information 
collection abstracted below to the Office of Management and Budget for 
review and clearance.

Collection of Information

    Title: Federal Emergency Management Agency Programs Customer 
Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0145.
    FEMA Forms: FEMA Form FF-104-FY-21-181 (formerly 519-0-45), 
Preparedness Survey--Electronic; FEMA Form FF-104-FY-21-180 (519-0-44), 
Preparedness Survey--Phone; FEMA Form FF-104-FY-21-183 (519-0-47), 
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form 
FF-104-FY-21-182 (519-0-46), Transitional Sheltering Assistance (TSA) 
Survey--Phone; FEMA FF-104-FY-21-185 (Form 519-0-49), Temporary Housing 
Units (THU) Survey--Electronic; FEMA Form FF-

[[Page 25508]]

104-FY-21-184 (519-0-48), Temporary Housing Units (THU) Survey--Phone; 
FEMA Form FF-104-FY-21-196, Sample Focus Group Moderator Guide; FEMA 
Form FF-104-FY-21-197, Sample One-on-One Interview Guide; FEMA Form FF-
104-FY-21-198, Sample On-line Moderator Guide.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's Strategic Plan's objective 3.1 to streamline the 
disaster survivor experience.
    Affected Public: Individuals and households; Partners In Service 
Staff.
    Estimated Number of Respondents: 7,296.
    Estimated Number of Responses: 7,296.
    Estimated Total Annual Burden Hours: 5,227.
    Estimated Total Annual Respondent Cost: $212,267.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $33,696.
    Estimated Total Annual Cost to the Federal Government: $724,191.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2022-09223 Filed 4-28-22; 8:45 am]
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