Document ID: FAA-2010-0767-0001
Agency: faa
Document Type: Rule
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Flight Standards Customer Satisfaction Survey
Posted Date: 2010-07-30T04:00Z

[Federal Register: July 30, 2010 (Volume 75, Number 146)]
[Notices]               
[Page 45007-45008]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr30jy10-90]                         

-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

 
Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection(s): Flight 
Standards Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on May 11, 2010, vol. 75, no. 90, page 26318. The FAA has 
initiated customer service surveys throughout the agency, requiring 
that every element have contact with their customers to assure that 
their needs are being met and that service is improved.

DATES: Written comments should be submitted by August 30, 2010.

FOR FURTHER INFORMATION CONTACT: Carla Scott on (202) 267-9895, or by 
e-mail at: Carla.Scott@faa.gov.

SUPPLEMENTARY INFORMATION: OMB Control Number: 2120-0568.
    Title: Flight Standards Customer Satisfaction Survey.
    Form Numbers: There are no FAA forms associated with this 
collection.
    Type of Review: Renewal of a currently-approved information 
collection.
    Background: The FAA has initiated customer service surveys 
throughout the agency, requiring that every element have contact with 
their customers to assure that their needs are being met and that 
service is improved. Survey data collected from Flight Standards 
customers are analyzed by Flight Standards Service, Organizational 
Resources and Program Management Division, and the General Aviation, 
Commercial and Maintenance Divisions.
    Affected Public: An estimated 5,000 respondents.
    Frequency: The information is collected on occasion.
    Estimated Average Burden per Response: Approximately 10 minutes per 
response.
    Estimated Total Annual Burden: An estimated 542 hours annually.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to oira_
submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street, NW., Washington, 
DC 20503.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

[[Page 45008]]

    Issued in Washington, DC on July 26, 2010.
Carla Scott,
FAA Information Collection Clearance Officer, IT Enterprises Business 
Services Division, AES-200.
[FR Doc. 2010-18758 Filed 7-29-10; 8:45 am]
BILLING CODE 4910-13-P