Document ID: FAA-2013-0259-2621
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Survey of Airman Satisfaction with Aeromedical Certification Services
Posted Date: 2019-04-23T04:00Z

[Federal Register Volume 84, Number 78 (Tuesday, April 23, 2019)]
[Notices]
[Pages 16929-16930]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-08110]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

Agency Information Collection Activities: Requests for Comments; 
Clearance of a Renewed Approval of Information Collection: Survey of 
Airman Satisfaction With Aeromedical Certification Services

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on February 1, 2019. The collection involves soliciting 
feedback from airmen on service quality of Aeromedical Certification 
Services. The information to be collected will be used to inform 
improvements in Aeromedical Certification Services.

DATES: Written comments should be submitted by May 23, 2019.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to 
[email protected], or faxed to (202) 395-6974, or mailed to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, Docket Library, Room 10102, 725 17th Street NW, Washington, 
DC 20503.

FOR FURTHER INFORMATION CONTACT: Ashley Awwad by email at: 
[email protected]; phone: 816-786-5716.

SUPPLEMENTARY INFORMATION: 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.
    OMB Control Number: 2120-0707.
    Title: Survey of Airman Satisfaction with Aeromedical Certification 
Services.
    Form Numbers: N/A.
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on February 1, 2019 (84 FR 1265). The Federal Aviation 
Administration (FAA), through the Office of Aerospace Medicine (OAM), 
is responsible for the medical certification of pilots and certain 
other personnel under 14 CFR 67 to ensure they are medically qualified 
to operate aircraft and perform their duties safely. In the 
accomplishment of this responsibility, OAM provides a number of 
services to pilots, and has established goals for the performance of 
those services. This is a biennial survey designed to meet the 
requirement to survey stakeholder satisfaction under Executive Order 
No. 12862, ``Setting Customer Service Standards,'' and the Government 
Performance and Results Act of 1993 (GPRA).
    The survey of airman satisfaction with Aeromedical Certification 
Services assesses airman opinion of key dimensions of service quality. 
These

[[Page 16930]]

dimensions, identified by the OMB Statistical Policy Office in the 1993 
``Resource Manual for Customer Surveys,'' are courtesy, competence, 
reliability, and communication. The survey also provides airmen with 
the opportunity to provide feedback on the services and a medical 
certificate application tool they use. This information is used to 
inform improvements in Aeromedical Certification Services. The survey 
was initially deployed in 2004, and deployed again in 2006, 2008, 2012, 
2014, and 2016 (OMB Control No. 2120-0707). Across collections, minor 
revisions have been made to the survey items and response options to 
reflect changes in operational services and survey technology. In the 
current collection, format changes have been made to accommodate 
multiple administration modes (i.e., paper, desktop computer, and 
mobile device), reduce the burden on the individual respondent, and 
potentially improve the response rate.
    Respondents: 2,323 Airmen.
    Frequency: Biannually.
    Estimated Average Burden per Response: 10-15 minutes.
    Estimated Total Annual Burden: 10-15 minutes per respondent, 581 
total burden hours.

    Issued in Washington, DC, on April 17, 2019.
Ashley Awwad,
Management and Program Analyst, Civil Aerospace Medical Center, Flight 
Deck Human Factors Research Lab, AAM-510.
[FR Doc. 2019-08110 Filed 4-22-19; 8:45 am]
 BILLING CODE 4910-13-P