Document ID: FAA-2013-0259-3190
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Automated Vacancy Information Access Toolfor Online Referral Customer Satisfaction Survey
Posted Date: 2021-10-04T04:00Z

[Federal Register Volume 86, Number 189 (Monday, October 4, 2021)]
[Notices]
[Pages 54784-54785]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-21476]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. 2120-0076]

Agency Information Collection Activities: Requests for Comments; 
Clearance of a Renewed Approval of Information Collection: Renewal of 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on February 2, 2021. Note, the publication is referenced 
under ``OMB-0076'' in error; it should have indicated ``OMB-2120-
0699''. The collection involves on-line, electronic applicant 
(customer) answers to standard survey questions. The questions are 
presented as multiple-choice selections and free-form text areas where 
applicants can choose their desired answer and, if they wish, add 
additional comments. The information to be collected will be used to 
and is necessary to gage the level of user satisfaction with the 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
system. Additionally, the surveys are used to obtain benchmarking and 
feedback to ensure quality.

DATES: Written comments should be submitted by October 28, 2021.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Toni Main-Valentin by email at: 
toni.main-valentin@faa.gov; phone: 405-954-0870.

SUPPLEMENTARY INFORMATION: 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information.
    OMB Control Number: 2120-0699.
    Title: AVIATOR (Automated Vacancy Information Access Tool for 
Online Referral) Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on February 2, 2021 (86 FR 7919). The Government 
Performance and Results Act of 1993 (GPRA) Section 2(b)(3) requires 
agencies to ``improve Federal program effectiveness and public 
accountability by promoting a new focus on results, service quality, 
and customer satisfaction''. In addition, as stated in the White House 
``Memorandum for Heads of Executive Departments and Agencies'' 
regarding Executive Order No. 12862, ``the actions the order 
prescribes, such as surveying customers, surveying employees, and 
benchmarking, shall be continuing agency activities''. This collection 
supports the Department of Transportation (DOT) strategic goal of 
Organizational Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. The AVIATOR Customer Satisfaction Survey is designed 
to identify potential problems with FAA's automated staffing solutions 
as well as to evaluate customer satisfaction with the on-line 
application process. The information is not gathered by any other 
collection. It will be difficult, if not impossible, to improve the 
AVIATOR system's overall performance and customer satisfaction without 
utilizing the survey as a performance measurement tool.
    Respondents: 138,953 U.S. citizens, identified as applicants (from 
January 1, 2019 to December 31, 2019) applying for employment with the 
Federal Aviation Administration, had the opportunity to complete a 
survey. 9% (13,019) of applicants completed surveys during this time 
frame.
    Frequency: On occasion/as interested.
    Estimated Average Burden per Response: 3 minutes per response.

[[Page 54785]]

    Estimated Total Annual Burden: 13,019 respondents x 0.05 (3/60) = 
651 hours.

    Issued in Washington, DC, on September 28, 2021.
Alpha O. Woodson-Smith,
Computer Scientist, Program Manager, Finance and Management (AFN), 
Information and Technology Services (AIT), Enterprise Program 
Management Service (AEM-320).
[FR Doc. 2021-21476 Filed 10-1-21; 8:45 am]
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