Document ID: FEMA-2016-0033-0003
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Posted Date: 2017-04-12T04:00Z

[Federal Register Volume 82, Number 69 (Wednesday, April 12, 2017)]
[Notices]
[Pages 17672-17673]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-07246]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2016-0033; OMB No. 1660-NW102]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before May 12, 2017.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Washington, DC 20472-
3100, or email address FEMA-Information-Collections-Management@fema.dhs.gov. Or, Jessica Guillory, Statistician, Customer 
Survey & Analysis Section, Recovery Directorate, FEMA at 940-891-8528.

SUPPLEMENTARY INFORMATION: This proposed information collection 
previously published in the Federal Register on January 31, 2017 at 82 
FR 8836 with a 60-day public comment period. FEMA received one comment. 
The commenter requested a copy of the collection which was provided. 
The purpose of this notice is to notify the public that FEMA will 
submit the information collection abstracted below to the Office of 
Management and Budget for review and clearance.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of information collection: New information collection.
    OMB Number: 1660-NW102.
    Form Titles and Numbers: FEMA Form 519-0-37, Initial Survey--
Electronic; FEMA Form 519-0-36, Initial Survey--Phone; FEMA Form 519-0-
39, Contact Survey--Electronic; FEMA Form 519-0-38, Contact Survey--
Phone; FEMA Form 519-0-41, Assessment Survey--Electronic; FEMA Form 
519-0-40, Assessment Survey--Phone.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's survivor-centric mission of being accessible, 
simple, timely, and effective in meeting the needs of survivors.

[[Page 17673]]

    Affected Public: Individuals and Households.
    Estimated Number of Respondents: 24,096.
    Estimated Total Annual Burden Hours: 8,095.
    Estimated Cost: The estimated annual non-labor cost to respondents 
for expenditures on training, travel, and other resources is 
$31,104.00. There are no annual start-up or capital costs. The cost to 
the Federal Government is $1,766,288.36.

    Dated: April 5, 2017.
Tammi Hines,
Acting Records Management Branch Chief, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-07246 Filed 4-11-17; 8:45 am]
 BILLING CODE 9111-23-P