Document ID: EPA-HQ-OEI-2017-0380-0008
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Posted Date: 2021-03-26T04:00Z

[Federal Register Volume 86, Number 57 (Friday, March 26, 2021)]
[Notices]
[Page 16208]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-06312]

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ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OEI-2017-0380; FRL-10022-20-OMS]

Information Collection Request Submitted to OMB for Review and 
Approval; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (Renewal)

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: The Environmental Protection Agency (EPA) has submitted an 
information collection request (ICR), Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery (EPA ICR 
Number 2434.99, OMB Control Number 2010-0042) to the Office of 
Management and Budget (OMB) for review and approval in accordance with 
the Paperwork Reduction Act. This is a proposed extension of the ICR, 
which is currently approved through March 31, 2021. Public comments 
were previously requested via the Federal Register on July 16, 2020 
during a 60-day comment period. This notice allows for an additional 30 
days for public comments. A fuller description of the ICR is given 
below, including its estimated burden and cost to the public. An agency 
may not conduct or sponsor and a person is not required to respond to a 
collection of information unless it displays a currently valid OMB 
control number.

DATES: Additional comments may be submitted on or before April 26, 
2021.

ADDRESSES: Submit your comments to EPA, referencing Docket ID No. EPA-
HQ-OEI-2017-0380, online using www.regulations.gov (our preferred 
method), by email to docket_oms@epa.gov, or by mail to: EPA Docket 
Center, Environmental Protection Agency, Mail Code 28221T, 1200 
Pennsylvania Ave. NW, Washington, DC 20460. EPA's policy is that all 
comments received will be included in the public docket without change 
including any personal information provided, unless the comment 
includes profanity, threats, information claimed to be Confidential 
Business Information (CBI), or other information whose disclosure is 
restricted by statute.
    Submit written comments and recommendations to OMB for the proposed 
information collection within 30 days of publication of this notice to 
www.reginfo.gov/public/do/PRAMain. Find this particular information 
collection by selecting ``Currently under 30-day Review--Open for 
Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Mark Purdy, Office of Mission Support, 
Regulatory Support Division, 2822T, Environmental Protection Agency, 
1200 Pennsylvania Ave. NW, Washington, DC 20460; telephone number: 202-
566-2792; email address: mpurdy@epa.gov.

SUPPLEMENTARY INFORMATION: Supporting documents which explain in detail 
the information that the EPA will be collecting are available in the 
public docket for this ICR. The docket can be viewed online at 
www.regulations.gov or in person at the EPA Docket Center, WJC West, 
Room 3334, 1301 Constitution Ave. NW, Washington, DC. The telephone 
number for the Docket Center is 202-566-1744. For additional 
information about EPA's public docket, visit http://www.epa.gov/dockets.
    Abstract: The information collection activity provides the Agency 
with an opportunity to efficiently engage its customers and 
stakeholders by gathering qualitative information about their 
interaction with Agency. Getting such feedback in a timely manner is 
critical if the Agency is to know how and where it should focus while 
seeking to improve, or expand upon, its products and services.
    The Agency will submit a collection request for approval under this 
generic clearance only if the collections are: Voluntary; low burden 
and low-cost for both the respondents and the Federal Government; 
noncontroversial; targeted to respondents who have experience with the 
program or may have experience with the program in the near future; and 
abstain from collecting personally identifiable information (PII) to 
the greatest extent possible. Information gathered will be used 
internally for general service improvement and program management 
purposes and released publicly only in an anonymized or aggregated 
fashion. It will not be used in statistical analysis intended to yield 
results that can be generalized to the population of study nor will it 
be used to substantially inform influential policy decisions.
    Form Numbers: None.
    Respondents/affected entities: Individuals and Households; 
Businesses and Organizations; State, Local or Tribal Government.
    Respondent's obligation to respond: Voluntary.
    Estimated number of respondents: 180,000 (total).
    Frequency of response: Once per request.
    Total estimated burden: 45,000 hours (total). Burden is defined at 
5 CFR 1320.03(b).
    Total estimated cost: There are no annualized capital or operation 
& maintenance costs.
    Changes in the estimates: There is an increase of 15,000 hours in 
the total estimated respondent burden compared with the ICR currently 
approved by OMB. This requested increase is made in anticipation of 
continued growth in the Agency's use this collection to survey the 
public on its delivery of services.

Courtney Kerwin,
Director, Regulatory Support Division.
[FR Doc. 2021-06312 Filed 3-25-21; 8:45 am]
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