Document ID: FERC-2022-1136-0001
Agency: ferc
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals
Posted Date: 2022-09-08T04:00Z

[Federal Register Volume 87, Number 173 (Thursday, September 8, 2022)]
[Notices]
[Pages 54998-55000]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-19406]

-----------------------------------------------------------------------

DEPARTMENT OF ENERGY

Federal Energy Regulatory Commission

[Docket No. AD22-14-000]

Commission Information Collection Activities (Proposed FERC-1001 
and FERC-1002); Comment Request

AGENCY: Federal Energy Regulatory Commission.

ACTION: Notice of proposed information collections and request for 
comments.

-----------------------------------------------------------------------

SUMMARY: In compliance with the requirements of the Paperwork Reduction 
Act of 1995, the Federal Energy Regulatory Commission (Commission or 
FERC) staff is soliciting public comment on the proposed surveys FERC-
1001 (Hotline and Helpline Survey) and FERC-1002 (Customer Engagement 
Management Survey).

DATES: Comments on the proposed collections of information are due 
November 7, 2022.

ADDRESSES: You may submit comments (identified by Docket No. AD22-14-
000) by the following methods. Electronic filing through http://www.ferc.gov, is preferred.
     Electronic Filing: Documents must be filed in acceptable 
native applications and print-to-PDF, but not in scanned or picture 
format.
     For those unable to file electronically, comments may be 
filed by USPS mail or by hand (including courier) delivery.
    [cir] Mail via U.S. Postal Service only, addressed to: Federal 
Energy Regulatory Commission, Secretary of the Commission, 888 First 
Street NE, Washington, DC 20426.
    [cir] Hand (including courier) delivery to: Federal Energy 
Regulatory Commission, 12225 Wilkins Avenue, Rockville, MD 20852.
    Please identify whether your comments relate to proposed collection 
FERC-1001 (Hotline and Helpline Survey) and/or FERC-1002 (Customer 
Engagement Management Survey).
    Instructions: All submissions must be formatted and filed in 
accordance with submission guidelines at: Guides [bond] Federal Energy 
Regulatory Commission (ferc.gov) (https://www.ferc.gov/guides). For 
user assistance, contact FERC Online Support by email at 
ferc.gov">[email protected]ferc.gov, or by phone at (866) 208-3676 (toll-free).
    Docket: Users interested in receiving automatic notification of 
activity in this docket may subscribe to the docket using 
eSubscription, FERC Online--Log In (https://ferconline.ferc.gov/LogIn.aspx). Users interested in viewing or downloading comments and 
issuances in this docket may do so using eLibrary, eLibrary [bond] 
General search (ferc.gov) (https://elibrary.ferc.gov/eLibrary/search).

FOR FURTHER INFORMATION CONTACT: Melissa Lozano may be reached at 
[email protected] by email or telephone at (202) 502-6267.

SUPPLEMENTARY INFORMATION: 
    Titles: Proposed FERC-1001 (Hotline and Helpline Survey) and FERC-
1002 (Customer Engagement Management Survey).\1\
---------------------------------------------------------------------------

    \1\ The proposed surveys will not be published in the Federal 
Register but will be available as part of this notice in the 
Commission's eLibrary system.
---------------------------------------------------------------------------

    OMB Control Nos: 1902-TBD.\2\
---------------------------------------------------------------------------

    \2\ We anticipate having one OMB Control No. that would include 
both proposed FERC-1001 and proposed FERC-1002.
---------------------------------------------------------------------------

    Type of Request: Request for proposed new information collections.
    Abstract:

Proposed FERC-1001

    This proposed survey covers the Office of Public Participation 
(OPP) helpline, Customer Engagement helpline, Landowner helpline, 
Alternative Dispute Resolution helpline, Electric Quarterly Report 
(EQR) helpline, and the Enforcement hotline.\3\ The contact information 
voluntarily provided and collected is listed in Attachment A to this 
notice. FERC collects contact information voluntarily

[[Page 54999]]

provided by members of the public who contact FERC to obtain assistance 
with navigating FERC matters. Members of the public typically contact 
FERC helplines and its Enforcement hotline seeking assistance with 
understanding specific issues that impact their property and 
communities, businesses, or marketplace. Other times, members of the 
public contact FERC seeking to understand how to express their 
opinions, views, and concerns regarding energy policy developments, 
energy infrastructure projects, or a specific case pending before FERC.
---------------------------------------------------------------------------

    \3\ Proposed FERC--1001 covers five helplines and one hotline: 
OPP Helpline: 202-502-6595; ferc.gov">[email protected]ferc.gov; Customer Engagement 
Helpline: 202-502-8004; 1-866-208-3372; ferc.gov">[email protected]ferc.gov; Landowner 
Helpline: 1-877-337-2237; fax 202-219-2730; ferc.gov">[email protected]ferc.gov; 
Alternative Dispute Resolution (ADR) Helpline: 1-844-238-1560; fax 
202-219-2730; ferc.gov">[email protected]ferc.gov; Electric Quarterly Report (EQR) 
Helpline: 202-502-8076; ferc.gov">[email protected]ferc.gov. Enforcement Hotline: 202-502-
8390; 1-888-889-8030; fax 202-208-0057; https:ferc.gov">//www.ferc.gov/enforcement-legal/enforcement-hotline/[email protected]ferc.gov; https://www.ferc.gov/enforcement-legal/enforcement/enforcement-hotline/contact-hotline-staff-anonymously.
---------------------------------------------------------------------------

    Members of the public, including company representatives, contact 
FERC to indicate their interest in obtaining information to facilitate 
fulfilling their compliance obligations under the Commission's Electric 
Quarterly Reports regulations or to seek support or guidance with 
filing their Electric Quarterly Reports. Further, FERC invites market 
participants and the general public to contact FERC to report market 
activities or transactions that may be market manipulation, fraud, an 
abuse of an affiliate relationship, a tariff violation, a violation of 
a Commission order, or other possible violation. FERC receives the 
contact information or specified data to provide customer service. Data 
is used to respond to the customer's question. Data is also used in an 
aggregated manner to identify areas that require additional 
explanations from FERC. Staff may use data from its helplines and its 
hotline to develop Frequently Asked Questions or other educational 
materials for posting on the FERC website.
    Contact information is collected at several intake points including 
via email, telephone, fax, and/or webform. The FERC website provides a 
number of web-based forms for the public to request assistance related 
to specific subjects like landowner and energy company disputes, 
reporting possible violations of the Commission's regulations, energy 
infrastructure compliance concerns, general participation in Commission 
proceeding inquiries, matters that may benefit from alternative dispute 
resolution, press and media issues, and Electric Quarterly Reports.

Proposed FERC-1002

    This survey covers outreach under Office of Public Participation, 
Office of External Affairs and Electric Quarterly Report 
administrators.\4\ FERC proposes to voluntarily collect information on 
individual or stakeholder interests to engage with them by providing to 
the extent possible targeted information consistent with their 
expressed interest. The list of proposed questions is included in 
Attachment B of this notice. FERC proposes to voluntarily collect 
contact information and information about a participant's subject 
matter areas of interest, and to keep email distributions to be used to 
inform interested individuals of technical conferences, workshops, user 
group meetings, certain proceedings or of press releases or 
newsletters.
---------------------------------------------------------------------------

    \4\ Proposed FERC-1002 covers 3 areas of outreach for customer 
engagement (a) from the Office of Public Participation: Subscribe 
for Updates From the Office of Public Participation [bond] Federal 
Energy Regulatory Commission (ferc.gov): FERC Insight Newsletter 
[bond] Federal Energy Regulatory Commission (https://www.ferc.gov/office-of-public-participation-subscribe) and (b) for the Electric 
Quarterly Report users: Join Our EQR Contact List [bond] Federal 
Energy Regulatory Commission (ferc.gov) (https://www.ferc.gov/join-our-eqr-contact-list).
---------------------------------------------------------------------------

    This information collection is needed to conduct customer 
engagement activities. Customer engagement is needed to further the 
Commission's goal of facilitating the public's understanding of FERC's 
work and encouraging their participation in FERC matters. This data 
will allow FERC to understand which areas of its work are of greater 
interest to the public and where additional public outreach and 
educational materials or other resources are needed the most.

Estimate of Annual Burden 5
---------------------------------------------------------------------------

    \5\ Burden is defined as the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. For 
further explanation of what is included in the information 
collection burden, see 5 CFR 1320.3.
---------------------------------------------------------------------------

    The following tables set forth the estimated annual burden and cost 
\6\ for the information collections:
---------------------------------------------------------------------------

    \6\ Commission staff believes the FERC average wages plus 
benefits are a reasonable approximation of the cost for industry and 
public respondents. Therefore we are using the 2022 FERC average 
cost for wages plus benefits ($91.00 (rounded) per hour or $188,922 
(rounded) per year).

                         Estimated Annual Averages for Proposed FERC-1001 and FERC-1002
                                   Estimated Annual Burden Hours for FERC-1001
----------------------------------------------------------------------------------------------------------------
                                                     Number of                    Average burden
              Line                   Number of     responses per   Total number      hours per     Total annual
                                    respondents     respondent     of responses      response      burden hours
                                             (1)             (2)     (1) x (2) =             (4)     (3) x (4) =
                                                                             (3)                             (5)
----------------------------------------------------------------------------------------------------------------
Landowner Helpline..............             350               1             350            0.17            59.5
Enforcement Hotline.............             175               1             175            0.25           43.75
ADR Helpline....................              75               1              75             0.5            37.5
OPP Helpline....................             400             1.5             600            0.35             210
Customer Engagement Helpline....           7,300               1           7,300            0.17           1,241
EQR Helpline....................             380             2.5             950            0.75           712.5
                                 -------------------------------------------------------------------------------
    Totals (Rounded)............  ..............  ..............           9,450  ..............            2304
----------------------------------------------------------------------------------------------------------------

                                       Estimated Annual Cost for FERC-1001
----------------------------------------------------------------------------------------------------------------
                                                  Average burden
              Line                 Total number      hours per      Loaded cost    Average cost    Total annual
                                   of responses      response        per hour      per response        cost
                                             (3)             (4)             (6)     (4) x (6) =     (3) x (7) =
                                                                                             (7)             (8)
----------------------------------------------------------------------------------------------------------------
Landowner Helpline..............             350            0.17             $91          $15.47       $5,414.50
Enforcement Hotline.............             175            0.25              91           22.75        3,981.25
ADR Helpline....................              75             0.5              91           45.50        3,412.50
OPP Helpline....................             600            0.35              91           31.85       19,110.00
Customer Engagement Helpline....           7,300            0.17              91           15.47      112,931.00
EQR Helpline....................             950            0.75              91           68.25       64,837.50
                                 -------------------------------------------------------------------------------

[[Page 55000]]

 
    Totals (Rounded)............           9,450  ..............  ..............  ..............         209,687
----------------------------------------------------------------------------------------------------------------

                                   Estimated Annual Burden Hours for FERC-1002
----------------------------------------------------------------------------------------------------------------
                                                     Number of                    Average burden
         Subscriber type             Number of     responses per   Total number      hours per     Total annual
                                    respondents     respondent     of responses      response      burden hours
                                             (1)             (2)     (1) x (2) =             (4)     (3) x (4) =
                                                                             (3)                             (5)
----------------------------------------------------------------------------------------------------------------
Customer Engagement.............           2,000               1           2,000             0.3             600
OPP.............................             100               1             100            0.17              17
EQR.............................             140               1             140            0.17            23.8
                                 -------------------------------------------------------------------------------
    Totals (Rounded)............  ..............  ..............           2,240  ..............             641
----------------------------------------------------------------------------------------------------------------

                                       Estimated Annual Cost for FERC-1002
----------------------------------------------------------------------------------------------------------------
                                                  Average burden
         Subscriber type           Total number      hours per      Loaded cost    Average cost    Total annual
                                   of responses      response        per hour      per response        cost
                                             (3)             (4)             (6)     (4) x (6) =     (3) x (7) =
                                                                                             (7)             (8)
----------------------------------------------------------------------------------------------------------------
Customer Engagement.............            2000             0.3             $91          $27.30      $54,600.00
OPP.............................             100            0.17              91           15.47        1,547.00
EQR.............................             140            0.17              91           15.47        2,165.80
                                 -------------------------------------------------------------------------------
    Totals (Rounded)............           2,240  ..............  ..............  ..............          58,313
----------------------------------------------------------------------------------------------------------------

           Combined Total for Proposed FERC-1001 and FERC-1002
------------------------------------------------------------------------
                                          Estimated hour  Estimated cost
                                              burden          burden
------------------------------------------------------------------------
Estimated Annual Combined Total for                2,945        $268,000
 Proposed FERC-1001 and FERC-1002.......
------------------------------------------------------------------------

    Comments: Comments are invited on: (1) whether the collections of 
information are necessary for the proper performance of the functions 
of the Commission, including whether the information will have 
practical utility; (2) the accuracy of the agency's estimates of the 
burden and cost of the collections of information, including the 
validity of the methodology and assumptions used; (3) ways to enhance 
the quality, utility and clarity of the information collections; and 
(4) ways to minimize the burden of the collections of information on 
those who are to respond, including the use of automated collection 
techniques or other forms of information technology.

    Dated: September 1, 2022.
Kimberly D. Bose,
Secretary.
[FR Doc. 2022-19406 Filed 9-7-22; 8:45 am]
BILLING CODE 6717-01-P