Document ID: FAA-2021-0076-0001
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Renewal of AVIATOR Customer Satisfaction Survey
Posted Date: 2021-02-02T05:00Z

[Federal Register Volume 86, Number 20 (Tuesday, February 2, 2021)]
[Notices]
[Pages 7919-7920]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-02130]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. 2120-0076]

Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Renewal of 
AVIATOR Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The collection involves on-line, electronic applicant 
(customer) answers to standard survey questions. The questions are 
presented as multiple choice selections and free-form text areas where 
applicants can choose their desired answer and, if they wish, add 
additional comments. The information to be collected will be used to 
and is necessary to gage the level of user satisfaction with the 
AVIATOR system. Additionally, the surveys are used to obtain 
benchmarking and feedback to ensure quality.

DATES: Written comments should be submitted by April 5, 2021.

ADDRESSES: Please send written comments:
    By Electronic Docket: www.regulations.gov (Enter docket number into 
search field).
    By mail: Toni Main-Valentin, Federal Aviation Administration, AHP-
100, 6500 S MacArthur Blvd., Oklahoma City, OK 73169.
    By email: toni.main-valentin@faa.gov.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

FOR FURTHER INFORMATION CONTACT:  Toni Main-Valentin by email at: 
[email protected]; phone: 405-954-0870.

[[Page 7920]]

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2120-0076.
    Title: AVIATOR Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal of an information collection.
    Background: The Government Performance and Results Act of 1993 
(GPRA) Section 2(b)(3) requires agencies to ``improve Federal program 
effectiveness and public accountability by promoting a new focus on 
results, service quality, and customer satisfaction''. In addition, as 
stated in the White House ``Memorandum for Heads of Executive 
Departments and Agencies'' regarding Executive Order No. 12862, ``the 
actions the order prescribes, such as surveying customers, surveying 
employees, and benchmarking, shall be continuing agency activities''. 
This collection supports the above directives as well as the DOT 
strategic goal of Organizational Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. This survey is designed to identify potential problems 
with FAA's automated staffing solutions, as well as to evaluate 
customer satisfaction with the on-line application process. The 
information is not gathered by any other collection. It will be 
difficult, if not impossible to improve our overall performance and 
customer satisfaction without using this survey.
    Respondents: Completion of the Survey is completely optional. It is 
presented electronically to all individuals who apply on job vacancy 
announcements for FAA employment. If the applicant chooses not to 
complete the Survey at the time of application the Survey will be 
available if/when the individual returns to the AVIATOR system to 
update their job application or when they elect to review their 
application status.
    Frequency: On every job vacancy announcement for each individual 
applicant (unless the individual completes the Survey on an 
announcement; in this situation, the Survey is no longer presented to 
the applicant for this vacancy announcement).
    Estimated Average Burden per Response: We estimate that it will 
take each of our 138,953 (total for 2019) applicants three minutes to 
complete one survey for a total of 416,859 hours if all applicants 
choose to complete the survey. Statistics show that an average of 21.3% 
of the applicants (13,019 for 2019) complete a survey resulting in an 
estimate of 651 total hours.
    The survey is presented in three sections; USAJobs portion of the 
application process, FAA portion of the application process, and the 
Overall Application Process. Both the AVIATOR and USAJobs Process 
sections begin with a question to determine if the applicant is a 
first-time user of the particular system (``Was this your first time 
applying for a job using the USAJOBS application process?'' and ``Was 
this your first time applying for a FAA job?''), followed by ``Yes'' 
and ``No'' optional answers.
    In the USAJobs section, applicants are presented the set of 
statements below. They will be asked to give their level of agreement 
with each statement by selecting one of the following five choices: 
Strongly agree, agree, disagree, strongly disagree, or no basis to 
judge.
    Applicant Statements:
    (1) Overall, my satisfaction with the USAJOBS portion of this 
application process was positive.
    (1) I was able to navigate around the USAJOBS website with little 
or no difficulty.
    (2) I was able to complete and/or upload my resume in USAJOBS with 
little or no difficulty.
    (3) I was able to successfully upload and attach my documents in 
USAJOBS with little or no difficulty.
    (4) I was able to get assistance with USAJOBS as needed.
    Applicants will also be given the opportunity to add additional 
comments in two separate text areas provided in this section.
    In the AVIATOR section, applicants are presented the set of 
statements below. They will be asked to give their level of agreement 
with each statement by selecting one of the following five choices: 
Strongly agree, agree, disagree, strongly disagree, or no basis to 
judge.
    Applicant Statements:
    (1) Overall, my satisfaction with the FAA AVIATOR portion of this 
application process was positive.
    (2) I was able to navigate around the FAA AVIATOR website with 
little or no difficulty.
    (3) I was able to complete and submit the application with no 
difficulty (only applicable to applicants whose responses met the 
eligibility requirements of the position).
    (4) The FAA AVIATOR system notified me when there was a problem 
with my application (applicable to applicants whose responses did NOT 
meet the eligibility requirements of the position).
    (5) I was able to get assistance with the FAA AVIATOR system as 
needed.
    Applicants will also be given the opportunity to add additional 
comments in two separate text areas provided in this section.
    In the Overall Process section, applicants are presented the set of 
statements below. They will be asked to give their level of agreement 
with each statement by selecting one of the following five choices: 
Strongly agree, agree, disagree, strongly disagree, or no basis to 
judge.
    Applicant Statements:
    (1) The steps required to apply for the position were clear to me.
    (2) The transition between USAJOBS and FAA AVIATOR system was 
seamless.
    (3) I like being able to store my resumes and documents and attach 
them to my FAA job application(s).
    (4) This online process will make it easier for me to apply to 
future jobs for the FAA.
    Applicants will also be given the opportunity to add additional 
comments in a single text area in this section.

Estimated Total Annual Burden

    Cost of the time burden for respondents: 13,019 respondents x 0.05 
hours x $25.72/hour * = $16,742.43. (* Source: BLS Mean Hourly Wage for 
All Occupations, http://www.bls.gov/oes/current/oes_nat.htm#00-0000).

    Issued in Washington, DC, on January 27, 2021.
Alpha Woodson-Smith,
Computer Scientist, Program Manager, Federal Aviation Administration, 
Office of Finance and Management (AFN), Information Technology Division 
(AIT), Enterprise Program Management Service, Business Management 
Portfolio (AEM-320).
[FR Doc. 2021-02130 Filed 2-1-21; 8:45 am]
BILLING CODE 4910-13-P