Document ID: FEMA-2022-0043-0004
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review, Comment Request; Public Assistance Customer Satisfaction Surveys
Posted Date: 2023-03-01T05:00Z

[Federal Register Volume 88, Number 40 (Wednesday, March 1, 2023)]
[Notices]
[Pages 12973-12974]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-04116]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2022-0043; OMB No. 1660-0107]

Agency Information Collection Activities: Submission for OMB 
Review, Comment Request; Public Assistance Customer Satisfaction 
Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 30-Day notice of revisions and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of the 
respondents, the estimated burden (i.e., the time, effort and resources 
used by respondents to respond) and cost, and the actual data 
collection instruments FEMA will use.

DATES: Comments must be submitted on or before March 31, 2023.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Information Management Division, 500 C St. SW, Washington, DC 20472, 
email address: [email protected] or 
Jason Salazar, Program Analyst, Recovery Directorate, 
[email protected], 940.268.9245.

SUPPLEMENTARY INFORMATION: This collection is in accordance with E.O. 
12862 and E.O. 13571 requiring all Federal agencies to survey customers 
to determine the kind and quality of services they want and their level 
of satisfaction with existing services. The Government Performance and 
Results Act of 1993 (GPRA) requires Federal agencies to set missions 
and goals and to measure agency performance against them. See Public 
Law 103-62, 107 Stat 285 (1993). The GPRA Modernization Act of 2010 
requires quarterly performance assessments of government programs for 
the purposes of assessing agency performance and improvement. See 
Public Law 111-352, 124 Stat 3875 (2011). FEMA fulfills these 
requirements by collecting customer satisfaction program information 
through surveys of States, Local and Tribal governments, and eligible 
non-profit organizations.
    This proposed information collection previously published in the 
Federal Register on December 9, 2022, at 87 FR 75643 with a 60-day 
public comment period. One public comment was received with multiple 
questions within it. FEMA has provided detailed responses to these 
questions in our Supporting Statement A. The purpose of this notice is 
to notify the public that FEMA will submit the information collection 
abstracted below to the Office

[[Page 12974]]

of Management and Budget for review and clearance.

Collection of Information

    Title: FEMA Public Assistance Program Customer Satisfaction Survey.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    FEMA Forms: FEMA Form FF-104-FY-21-155 (formerly 519-0-32), Public 
Assistance Initial Customer Satisfaction Survey (Telephone); FEMA Form 
FF-104-FY-21-156 (formerly 519-0-33), Public Assistance Initial 
Customer Satisfaction Survey (internet); FEMA Form FF-104-FY-21-157 
(formerly 519-0-34), Public Assistance Assessment Customer Satisfaction 
Survey (Telephone); FEMA Form FF-104-FY-21-158 (formerly 519-0-35), 
Public Assistance Assessment Customer Satisfaction Survey (internet); 
FEMA Manual FM-104-FY-22-102, Customer Survey and Analysis Qualitative 
Research Protocol.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. The FEMA Public Assistance 
Customer Satisfaction Surveys are used to monitor program performance 
and assess service delivery. Survey results are used to ensure the 
Agency is meeting the needs of FEMA applicants.
    Affected Public: Not-for-profit institutions; State, Local or 
Tribal Government.
    Estimated Number of Respondents: 3,885.
    Estimated Number of Responses: 3,885.
    Estimated Total Annual Burden Hours: 1,839.
    Estimated Total Annual Respondent Cost: $86,459.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $13,500.
    Estimated Total Annual Cost to the Federal Government: $897,467.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2023-04116 Filed 2-28-23; 8:45 am]
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