Document ID: FERC-2017-0509-0001
Agency: ferc
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Generic Clearance for the Collection of Qualitative Feedback on Commission Service Delivery
Posted Date: 2017-04-25T04:00Z

[Federal Register Volume 82, Number 78 (Tuesday, April 25, 2017)]
[Notices]
[Pages 19031-19032]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-08333]

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DEPARTMENT OF ENERGY

Federal Energy Regulatory Commission

[Docket No. IC17-1-000]

Commission Information Collection Activities; Comment Request for 
Generic Clearance for the Collection of Qualitative Feedback on 
Commission Service Delivery

AGENCY: Federal Energy Regulatory Commission, Department of Energy.

ACTION: Comment request.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Federal Energy Regulatory Commission (the Commission or FERC) is 
coordinating the development of the proposed Generic Information 
Collection Request (ICR), FERC-153, Generic Clearance for the 
Collection of Qualitative Feedback on Commission Service Delivery, for 
approval under the Paperwork Reduction Act (PRA).\1\ This notice 
announces that FERC intends to submit this collection to Office of 
Management and Budget (OMB) for approval and solicits comments on 
specific aspects for the proposed information collection. Previously, 
the Commission published a 60-day notice in the Federal Register (81 FR 
70402, 10/12/2016) and received no comments.
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    \1\ 44 U.S.C. 3501 et. seq.
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    The Commission also published a 30-day notice in the Federal 
Register (82 FR 835, 1/4/2017). This 30-day notice revises the burden 
estimate for the generic clearance. Details of the revised burden are 
illustrated in the ``Estimate of Annual Burden'' section of this 
notice.

DATES: Comments on the collection of information are due by May 25, 
2017.

ADDRESSES: Comments filed with OMB, identified by the information 
collection number FERC-153, should be sent via email to the Office of 
Information and Regulatory Affairs: oira_submission@omb.gov. Attention: 
Federal Energy Regulatory Commission Desk Officer. The Desk Officer may 
also be reached via telephone at 202-395-0710.
    A copy of the comments should also be sent to the Commission, in 
Docket No. IC17-1-000, by either of the following methods:
     eFiling at Commission's Web site: http://www.ferc.gov/docs-filing/efiling.asp.
     Mail/Hand Delivery/Courier: Federal Energy Regulatory 
Commission, Secretary of the Commission, 888 First Street NE., 
Washington, DC 20426.
    Instructions: All submissions must be formatted and filed in 
accordance with submission guidelines at: http://www.ferc.gov/help/submission-guide.asp. For user assistance contact FERC Online Support 
by email at ferconlinesupport@ferc.gov, or by phone at: (866) 208-3676 
(toll-free), or (202) 502-8659 for TTY.
    Docket: Users interested in receiving automatic notification of 
activity in this docket or in viewing/downloading comments and 
issuances in this docket may do so at http://www.ferc.gov/docs-filing/docs-filing.asp.

FOR FURTHER INFORMATION: Ellen Brown may be reached by email at 
DataClearance@FERC.gov, by telephone at (202) 502-8663, and by fax at 
(202) 273-0873.

SUPPLEMENTARY INFORMATION: 
    Title: FERC-153, Generic Clearance for the Collection of 
Qualitative Feedback on Commission Service Delivery.
    OMB Control No.: To be determined.
    Type of Request: New generic information collection.
    Abstract: The proposed information collection provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner. By qualitative feedback, we mean data that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. This collection will allow for ongoing, 
collaborative and actionable communications between FERC and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Commission's services will be unavailable.
    The Commission will only submit a collection for approval under 
this generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Commission (if 
released, the Commission must indicate the qualitative nature of the 
information);

[[Page 19032]]

     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study.
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    This information collection is subject to the PRA. The Commission 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless it is approved by the OMB under the PRA and displays 
a currently valid OMB Control Number. In addition, notwithstanding any 
other provisions of law, no person shall generally be subject to 
penalty for failing to comply with a collection of information which 
does not display a valid OMB Control Number. See 5 CFR 1320. OMB 
authorization for an information collection cannot be for more than 
three years without renewal.
    Type of Respondents/Affected Public: Individuals and households; 
Businesses or other for-profit and not-for-profit organizations; State, 
Local, or Tribal government.
    Estimate of Annual Burden: \2\ Based on additional information, the 
Commission is revising its estimates for the annual public reporting 
burden and cost for the information collection.\3\
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    \2\ Burden is defined as the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. For 
further explanation of what is included in the information 
collection burden, refer to 5 Code of Federal Regulations 1320.3.
    \3\ The annual estimates are being revised. The number of 
respondents changed from 15,000 to 27,000. The total number of 
responses changed from 15,000 to 27,000. The average burden minutes 
per response changed from 6 minutes to 10 minutes. The total burden 
hours changed from 1,500 hours to 4,500 hours.

                                                      Estimated Annual Burden for Generic Clearance
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                                                                                         Number of                       Average burden
                                                                        Number of      responses per   Total number of    minutes per      Total burden
                                                                       respondents       respondent       responses         response          hours
                                                                                (1)              (2)   (1) * (2) = (3)             (4)   (3) * (4) = (5)
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Generic Clearance..................................................          27,000                1           27,000               10        \4\4,500
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\4\ 4,500 hours = 270,000 minutes.

    Comments: Comments are invited on: (1) Whether the collection of 
information is necessary for the proper performance of the functions of 
the Commission, including whether the information will have practical 
utility; (2) the accuracy of the agency's estimate of the burden and 
cost of the collection of information, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information collection; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of automated collection techniques or 
other forms of information technology.

    Dated: April 19, 2017.
Kimberly D. Bose,
Secretary.
[FR Doc. 2017-08333 Filed 4-24-17; 8:45 am]
BILLING CODE 6717-01-P