Document ID: FRA-2023-0002-0013
Agency: fra
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals
Posted Date: 2023-05-17T04:00Z

[Federal Register Volume 88, Number 95 (Wednesday, May 17, 2023)]
[Notices]
[Pages 31590-31591]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-10503]

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DEPARTMENT OF TRANSPORTATION

Federal Railroad Administration

[Docket No. FRA-2023-0002-N-6]

Proposed Agency Information Collection Activities; Comment 
Request

AGENCY: Federal Railroad Administration (FRA), Department of 
Transportation (DOT).

ACTION: Notice of information collection; request for comment.

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SUMMARY: Under the Paperwork Reduction Act of 1995 (PRA) and its 
implementing regulations, this notice announces that FRA is forwarding 
the Information Collection Request (ICR) abstracted below to the Office 
of Management and Budget (OMB) for review and comment. The ICR 
describes the information collection and its expected burden. On March 
2, 2023, FRA published a notice providing a 60-day period for public 
comment on the ICR.

DATES: Interested persons are invited to submit comments on or before 
June 16, 2023.

ADDRESSES: Written comments and recommendations for the proposed ICR 
should be sent within 30 days of publication of this notice to 
www.reginfo.gov/public/do/PRAMain. Find the particular ICR by selecting 
``Currently under 30-day Review--Open

[[Page 31591]]

for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Ms. Arlette Mussington, Information 
Collection Clearance Officer, at email: [email protected] or 
telephone: (571) 609-1285 or Ms. Joanne Swafford, Information 
Collection Clearance Officer, at email: [email protected] or 
telephone: (757) 897-9908.

SUPPLEMENTARY INFORMATION: The PRA, 44 U.S.C. 3501-3520, and its 
implementing regulations, 5 CFR part 1320, require Federal agencies to 
issue two notices seeking public comment on information collection 
activities before OMB may approve paperwork packages. See 44 U.S.C. 
3506, 3507; 5 CFR 1320.8 through 1320.12. On March 2, 2023, FRA 
published a 60-day notice in the Federal Register soliciting public 
comment on the ICR for which it is now seeking OMB approval. See 88 FR 
13224. FRA has received no comments related to the proposed collection 
of information.
    Before OMB decides whether to approve this proposed collection of 
information, it must provide 30-days' notice for public comment. 
Federal law requires OMB to approve or disapprove paperwork packages 
between 30 and 60 days after the 30-day notice is published. 44 U.S.C. 
3507(b)-(c); 5 CFR 1320.10(b); see also 60 FR 44978, 44983, Aug. 29, 
1995. OMB believes the 30-day notice informs the regulated community to 
file relevant comments and affords the agency adequate time to digest 
public comments before it renders a decision. 60 FR 44983, Aug. 29, 
1995. Therefore, respondents should submit their respective comments to 
OMB within 30 days of publication to best ensure having their full 
effect.
    Comments are invited on the following ICR regarding: (1) Whether 
the information collection activities are necessary for FRA to properly 
execute its functions, including whether the information will have 
practical utility; (2) the accuracy of FRA's estimates of the burden of 
the information collection activities, including the validity of the 
methodology and assumptions used to determine the estimates; (3) ways 
for FRA to enhance the quality, utility, and clarity of the information 
being collected; and (4) ways to minimize the burden of information 
collection activities on the public, including the use of automated 
collection techniques or other forms of information technology.
    The summary below describes the ICR that FRA will submit for OMB 
clearance as the PRA requires:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service.
    OMB Control Number: 2130-0593.
    Abstract: This collection of information is necessary to enable FRA 
to garner customer and stakeholder feedback in an efficient, timely 
manner, consistent with its commitment to improving service delivery. 
The information collected from FRA's customers and stakeholders will 
help ensure users have an effective, efficient, and satisfying 
experience with FRA's programs. This feedback will provide insights 
into customer and stakeholder perceptions, experiences, and 
expectations, provide an early indicator of issues with service, and 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. This 
collection will allow ongoing, collaborative, and actionable 
communications between FRA and its customers and stakeholders. It also 
allows feedback to contribute directly to the improvement of program 
management. If this information is not collected, vital feedback from 
customers and stakeholders on FRA's services will be unavailable.
    Improving FRA's programs requires ongoing assessment of service 
delivery. FRA will collect, analyze, and interpret information gathered 
through this generic clearance to identify strengths and weaknesses of 
current services and make improvements to service delivery based on 
feedback. The solicitation of feedback will target areas such as: 
timeliness, appropriateness, information accuracy, courtesy, service 
delivery efficiency, and issue resolution. FRA will assess responses in 
order to plan and inform efforts seeking to improve the quality of 
service offered to the public.
    FRA will only submit a collection for approval under this generic 
clearance under the following conditions:
     The information gathered is only used internally for 
general service improvement and program management purposes and is not 
intended for public release;
     The information gathered is not used to substantially 
inform significant policy decisions;
     The information gathered will yield qualitative 
information; FRA will not design the collection or expect it to yield 
statistically reliable results or use it as though the results are 
generalizable to the study population;
     Participation in the collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     The collection is directed to the solicitation of opinions 
from respondents who have experience with the OMB program or may have 
experience with the OMB program soon after receiving the collection; 
and
     With the exception of information needed to provide 
remuneration for focus group participants and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained by FRA.
    Type of Request: Extension without change (revised estimates) of a 
currently approved collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Governments.
    Form(s): N/A.
    Respondent Universe: 5,750.
    Frequency of Submission: Once per request.
    Total Estimated Annual Responses: 5,750.
    Total Estimated Annual Burden: 475 hours.
    FRA informs all interested parties that it may not conduct or 
sponsor, and a respondent is not required to respond to, a collection 
of information that does not display a currently valid OMB control 
number.
    Authority: 44 U.S.C. 3501-3520.

Brett A. Jortland,
Deputy Chief Counsel.
[FR Doc. 2023-10503 Filed 5-16-23; 8:45 am]
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