Document ID: FEMA-2013-0047-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; The SalesForce Customer Relationship Management System Webform Allowing an Individual To Submit Correspondence to FEMA
Posted Date: 2014-02-28T05:00Z

[Federal Register Volume 79, Number 40 (Friday, February 28, 2014)]
[Notices]
[Pages 11455-11456]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-04418]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0047; OMB No. 1660-NEW]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; The SalesForce Customer Relationship 
Management System Webform Allowing an Individual To Submit 
Correspondence to FEMA

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before March 31, 2014.

ADDRESSES: Submit written comments on the proposed information 
collection

[[Page 11456]]

to the Office of Information and Regulatory Affairs, Office of 
Management and Budget. Comments should be addressed to the Desk Officer 
for the Department of Homeland Security, Federal Emergency Management 
Agency, and sent via electronic mail to oira.submission@omb.eop.gov or 
faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 1800 South Bell Street, Arlington, VA 
20598-3005, facsimile number (202) 646-3347, or email address FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION:

Collection of Information

    Title: The SalesForce Customer Relationship Management System Web-
form allowing an Individual to Submit Correspondence to FEMA.
    Type of information collection: New information collection.
    OMB Number: 1660--NEW.
    Form Titles and Numbers: None.
    Abstract: FEMA correspondence teams respond to questions from 
individuals covering various topics. Depending on the topic searched, 
the Customer Relationship Management queries the database of pre-
approved questions and answers. If the search result does not provide 
the desired answer, the citizen is provided a link to the web-form to 
submit their inquiry (i.e. question/comment) to the proper component 
(i.e. program office) for a response. In general, a citizen's inquiry 
may range from publications requests, how to apply for grants, or 
reimbursement criterion. The minimal collection of Personally 
Identifiable Information is necessary for FEMA correspondence teams to 
carry out their mission of responding to citizens who seek assistance.
    Affected Public: Individuals or households; Business or other for-
profit; Not-for-profit institutions; Farms; Federal Government; State, 
Local, Tribal Government.
    Estimated Number of Respondents: 25,000.
    Estimated Total Annual Burden Hours: 833 hours.
    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $25,664.73. There are no annual costs to respondents 
operations and maintenance costs for technical services. There is no 
annual start-up or capital costs. The cost to the Federal Government is 
$645,008.00.

    Dated: February 20, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-04418 Filed 2-27-14; 8:45 am]
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