Document ID: FAA-2010-0508-0001
Agency: faa
Document Type: Rule
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Flight Standards Customer Satisfaction Survey; Intent to Request Extension
Posted Date: 2010-05-11T04:00Z

[Federal Register: May 11, 2010 (Volume 75, Number 90)]
[Notices]               
[Page 26318]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr11my10-148]                         

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

 
Notice of Intent To Request Extension From the Office of 
Management and Budget of a Currently Approved Information Collection 
Activity, Request for Comments; Flight Standards Customer Satisfaction 
Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: The FAA invites public comments about our intention to request 
the Office of Management and Budget (OMB) to approve a current 
information collection. The FAA has initiated customer service surveys 
throughout the agency, requiring that every element have contact with 
their customers to assure that their needs are being met and that 
service is improved.

DATES: Please submit comments by July 12, 2010.

FOR FURTHER INFORMATION CONTACT: Carla Mauney on (202) 267-9895, or by 
e-mail at: Carla.Mauney@faa.gov.

SUPPLEMENTARY INFORMATION: 

Federal Aviation Administration (FAA)

    Title: Flight Standards Customer Satisfaction Survey.
    Type of Request: Extension without change of an approved 
collection.
    OMB Control Number: 2120-0568.
    Forms(s): There are no FAA forms associated with this collection.
    Affected Public: A total of 5,000 Respondents.
    Frequency: The information is collected on occasion.
    Estimated Average Burden Per Response: Approximately 10 minutes per 
response.
    Estimated Annual Burden Hours: An estimated 542 hours annually.
    Abstract: The FAA has initiated customer service surveys throughout 
the agency, requiring that every element have contact with their 
customers to assure that their needs are being met and that service is 
improved. Data from these surveys will be analyzed by Flight Standards 
Service, Organizational Resources and Program Management Division, and 
the General Aviation and Commercial Division.
ADDRESSES: Send comments to the FAA at the following address: Ms. Carla 
Mauney, Room 712, Federal Aviation Administration, IT Enterprises 
Business Services Division, AES-200, 800 Independence Ave., SW., 
Washington, DC 20591.
    Comments are invited on: Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the Department, including whether the information will have practical 
utility; the accuracy of the Department's estimates of the burden of 
the proposed information collection; ways to enhance the quality, 
utility and clarity of the information to be collected; and ways to 
minimize the burden of the collection of information on respondents, 
including the use of automated collection techniques or other forms of 
information technology.

    Issued in Washington, DC, on May 5, 2010.
Carla Mauney,
FAA Information Collection Clearance Officer, IT Enterprises Business 
Services Division, AES-200.
[FR Doc. 2010-11228 Filed 5-10-10; 8:45 am]
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