Document ID: FEMA-2022-0046-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review, Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Posted Date: 2023-02-22T05:00Z

[Federal Register Volume 88, Number 35 (Wednesday, February 22, 2023)]
[Notices]
[Pages 10926-10927]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-03618]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2022-0046; OMB No. 1660-0143]

Agency Information Collection Activities: Submission for OMB 
Review, Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 30-Day notice of revision and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the

[[Page 10927]]

requirements of the Paperwork Reduction Act of 1995. The submission 
seeks comments concerning the collection of Individual Assistance 
customer satisfaction survey responses and information for assessment 
and improvement of the delivery of disaster assistance to individuals 
and households.

DATES: Comments must be submitted on or before March 24, 2023.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Information Management Division, 500 C Street SW, Washington, DC 20472; 
email address: [email protected]; or 
Jason Salazar, Program Analyst, Recovery Directorate, FEMA at 
[email protected] or (940) 268-9245.

SUPPLEMENTARY INFORMATION: This collection is in accordance with E.O. 
12862, Setting Customer Service Standards (58 FR 48257, Sept. 11, 1993) 
and E.O. 13571, Streamlining Service Delivery and Improving Customer 
Service (76 FR 24339, May 2, 2011) requiring all Federal Agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) of 1993 (Pub. L. 103-62, 
107 Stat. 285) requires agencies to set missions and goals and measure 
performance against them and the GPRA Modernization Act of 2010 (Pub. 
L. 111-352, 31 U.S.C Sec.  1116) requires quarterly performance 
assessments of government programs for the purposes of assessing agency 
performance and improvement. FEMA will fulfill these requirements by 
collecting customer satisfaction program information through surveys of 
the Recovery Directorate's external customers.
    This is a request to reduce burden hours in order to comply with 
the Department of Homeland Security's Paperwork Reduction Act Burden 
Reduction Initiative. Burden has been reduced in the following ways:
    1. Corrected inaccurate burden per response for electronic survey 
forms. Original estimates were prior to implementation of electronic 
surveys. Completion times are faster than original estimates.
    2. A higher percentage of respondents prefer email surveys in 
recent years, which are faster to complete than phone surveys.
    3. The burden hours allocated to qualitative research have been 
reduced based on recent utilization.
    No changes have been made to the currently approved survey forms. 
This collection was previously approved in July 2021.
    This proposed information collection previously published in the 
Federal Register on December 2, 2022, at 87 FR 74161 with a 60-day 
public comment period. No comments were received. The purpose of this 
notice is to notify the public that FEMA will submit the information 
collection abstracted below to the Office of Management and Budget for 
review and clearance.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction.
    Type of Information Collection: Extension, with change, of a 
currently approved information collection.
    OMB Number: 1660-0143.
    FEMA Forms: FEMA Form FF-104-FY-21-159 (formerly 519-0-36), Initial 
Survey--Phone; FEMA Form FF-104-FY-21-160 (formerly 519-0-37), Initial 
Survey--Electronic; FEMA Form FF-104-FY-21-161 (formerly 519-0-38), 
Contact Survey--Phone; FEMA Form FF-104-FY-21-162 (formerly 519-0-39), 
Contact Survey--Electronic; FEMA Form FF-104-FY-21-163 (formerly 519-0-
40), Assessment Survey--Phone; FEMA Form FF-104-FY-21-164 (formerly 
519-0-41), Assessment Survey--Electronic; Focus Groups; One-on-One 
Interviews.
    Abstract: Federal Agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure whether FEMA is meeting its mission of being 
accessible, timely, and effective when it comes to meeting the needs of 
disaster survivors.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 38,200.
    Estimated Number of Responses: 38,200.
    Estimated Total Annual Burden Hours: 5,893.
    Estimated Total Annual Respondent Cost: $239,314.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $18,750.
    Estimated Total Annual Cost to the Federal Government: $2,091,623.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2023-03618 Filed 2-21-23; 8:45 am]
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