Document ID: FMCSA-2014-0240-0001
Agency: fmcsa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Collection of Qualitative Feedback on Agency Service Delivery
Posted Date: 2014-07-11T04:00Z

[Federal Register Volume 79, Number 133 (Friday, July 11, 2014)]
[Notices]
[Pages 40192-40193]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-16302]

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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA 2014-0240]

Agency Information Collection Activities; Revision of a Currently 
Approved Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The FMCSA requests 
approval to revise an existing ICR titled, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery,'' due to 
an increase in the annual cost to respondents. This ICR will allow for 
ongoing, collaborative and actionable communication between FMCSA and 
its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management. On April 
18, 2014, FMCSA published a Federal Register notice allowing for a 60-
day comment period on this ICR. The agency received no comments in 
response to that notice.

DATES: Please send your comments to this notice by August 11, 2014. OMB 
must receive your comments by this date to act quickly on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2014-0240. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Federal Motor Carrier 
Safety Administration, and sent via electronic mail to oira_submission@omb.eop.gov, faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Mr. Brian Ronk, Program Manager, 
FMCSA, Office of Enforcement and Program Delivery, Outreach Division/
MC-ESO. Telephone (202) 366-1072; or email brian.ronk@dot.gov. 
Department of Transportation, Federal Motor Carrier Safety 
Administration, 1200 New Jersey Avenue SE., Washington, DC 20590.
    Mr. Jeff Loftus,, Supervisory Transportation Specialist, Technology 
Division/MC-RRT, Office of Analysis, Research and Technology, Telephone 
(202) 385-2363; or email jeff.loftus@dot.gov, Department of 
Transportation, Federal Motor Carrier Safety Administration, 1200 New 
Jersey Avenue SE., Washington, DC 20590.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 2126-0049.
    Type of Request: Revision of a currently-approved information 
collection.
    Respondents: State and local agencies, general public and 
stakeholders, original equipment manufacturers (OEM) and suppliers to 
the commercial motor vehicle (CMV) industry, fleets, owner-operators, 
state CMV safety agencies, research organizations and contractors, news 
organizations, safety advocacy groups, and other Federal agencies.
    Estimated Number of Respondents: 14,100.
    Estimated Time per Response: Range from 5--30 minutes.
    Expiration Date: September 30, 2014.
    Frequency of Response: Generally, on an annual basis.
    Estimated Total Annual Burden: 3,450.
    Background: Executive Order 12862 ``Setting Customer Service 
Standards,'' direct Federal agencies to provide service to the public 
that matches or exceeds the best service available in the private 
sector (58 FR 48257, Sept. 11, 1993). In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
FMCSA seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback from our customers on our service delivery. The 
surveys covered in this generic clearance will provide a means for 
FMCSA to collect this data directly from our customers. The information 
collected from our customers and stakeholders will help ensure that 
users have an effective, efficient, and satisfying experience with 
FMCSA's programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. It will also allow feedback to contribute 
directly to the improvement of program management. The responses to the 
surveys will be voluntary and will not involve information that is 
required by regulations.

Public Comments Invited

    FMCSA requests that you comment on any aspect of this information 
collection, including: (1) Whether the proposed collection is necessary 
for FMCSA to perform its functions, (2) the accuracy of the estimated 
burden, (3) ways for the FMCSA to enhance the quality, usefulness, and 
clarity of the collected information, and (4) ways that the burden 
could be minimized without reducing the quality of the collected 
information. The agency will summarize or include your comments in the 
request for OMB's clearance of this information collection.

[[Page 40193]]

    Issued under the authority delegated in 49 CFR 1.87 on: July 1, 
2014.
G. Kelly Regal,
Associate Administrator, Office of Research and Information Technology 
and Chief Information Officer.
[FR Doc. 2014-16302 Filed 7-10-14; 8:45 am]
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