Document ID: FEMA-2014-0025-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Posted Date: 2014-08-04T04:00Z

[Federal Register Volume 79, Number 149 (Monday, August 4, 2014)]
[Notices]
[Pages 45209-45210]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-18397]

[[Page 45209]]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2014-0025; OMB No. 1660-0130]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.

DATES: Comments must be submitted on or before October 3, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2014-0025. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Office of Chief Counsel, 
Regulatory Affairs Division, DHS/FEMA, 500 C Street SW., Room 8NE, 
Washington, DC 20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Contact Charlene Myrthil, Director, 
FEMA Records Management Division, at (202) 646-3935 for further 
information. You may contact the Records Management Division for copies 
of the proposed collection of information at facsimile number (202) 
212-4701 or email address: FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION: 

Collection of Information

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0130.
    FEMA Forms: None.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    Affected Public: Individuals or Households.
    Number of Respondents: 326,207.
    Number of Responses: 326,207.
    Estimated Total Annual Burden Hours: 54,436 hours.

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                                                                            Number of                Avg. burden     Total
                                                   Form name/  Number of    responses      Total         per         annual       Avg.     Total annual
                Type of respondent                  form No.  respondents      per       number of     response   burden  (in    hourly     respondent
                                                                            respondent   responses    (in hours)     hours)    wage rate       cost
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Customer Satisfaction Survey.....................  .........       91,882            1       91,882       0.1677       15,409     $31.26     $481,673.19
Focus Group......................................  .........        3,800            1        3,800       0.2500          950      31.26       29,697.00
Other: Course Evaluation.........................  .........      225,525            1      225,525       0.1670       37,663      31.26    1,177,335.22
Customer Comment Card............................  .........        5,000            1        5,000       0.0830          415      31.26       12,972.90
                                                  ------------------------------------------------------------------------------------------------------
    Total........................................  .........      326,207  ...........      326,207  ...........       54,436  .........    1,701,678.31
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    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $1,701,678.31. There are no annual costs to respondents 
operations and maintenance costs for technical services. There is no 
annual start-up or capital costs. The cost to the Federal Government is 
$1,997,899.53.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data

[[Page 45210]]

collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: July 16, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-18397 Filed 8-1-14; 8:45 am]
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