Document ID: FEMA-2022-0046-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Posted Date: 2022-12-02T05:00Z

[Federal Register Volume 87, Number 231 (Friday, December 2, 2022)]
[Notices]
[Pages 74161-74162]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-26281]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-0022-0046; OMB No. 1660-0143]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 60-Day notice of revision and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on an extension, 
with change, of a currently approved information collection. In 
accordance with the Paperwork Reduction Act of 1995, this notice seeks 
comments concerning the collection of

[[Page 74162]]

Individual Assistance customer satisfaction survey responses and 
information for assessment and improvement of the delivery of disaster 
assistance to individuals and households.

DATES: Comments must be submitted on or before January 31, 2023.

ADDRESSES: To avoid duplicate submissions to the docket, please submit 
comments at www.regulations.gov under Docket ID FEMA-0022-0046. Follow 
the instructions for submitting comments.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy and 
Security Notice that is available via a link on the homepage of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Jason Salazar, Program Analyst, 
Recovery Directorate, FEMA at [email protected] or (940) 268-
9245. You may contact the Information Management Division for copies of 
the proposed collection of information at email address: [email protected].

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862, Setting Customer Service Standards (58 FR 
48257, Sept. 11, 1993) and 13571, Streamlining Service Delivery and 
Improving Customer Service (76 FR 24339, May 2, 2011) requiring all 
Federal Agencies to survey customers to determine the kind and quality 
of services they want and their level of satisfaction with existing 
services. The Government Performance and Results Act (GPRA) of 1993 
(Pub. L. 103-62, 107 Stat. 285) requires agencies to set missions and 
goals and measure performance against them and the GPRA Modernization 
Act of 2010 (Pub. L. 111-352, 31 U.S.C. 1116) requires quarterly 
performance assessments of government programs for the purposes of 
assessing agency performance and improvement. FEMA will fulfill these 
requirements by collecting customer satisfaction program information 
through surveys of the Recovery Directorate's external customers.
    This is a request to reduce burden hours in order to comply with 
the Department of Homeland Security's Paperwork Reduction Act Burden 
Reduction Initiative. Burden has been reduced in the following ways:
    1. Corrected inaccurate burden per response for electronic survey 
forms. Original estimates were prior to implementation of electronic 
surveys. Completion times are faster than original estimates.
    2. A higher percentage of respondents prefer email surveys in 
recent years, which are faster to complete than phone surveys.
    3. The burden hours allocated to qualitative research have been 
reduced based on recent utilization.
    No changes have been made to the currently approved survey forms. 
This collection was previously approved in July 2021.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction.
    Type of Information Collection: Extension, with change, of a 
currently approved information collection.
    OMB Number: 1660-0143.
    FEMA Forms: FEMA Form FF-104-FY-21-159 (formerly 519-0-36), Initial 
Survey--Phone; FEMA Form FF-104-FY-21-160 (formerly 519-0-37), Initial 
Survey--Electronic; FEMA Form FF-104-FY-21-161 (formerly 519-0-38), 
Contact Survey--Phone; FEMA Form FF-104-FY-21-162 (formerly 519-0-39), 
Contact Survey--Electronic; FEMA Form FF-104-FY-21-163 (formerly 519-0-
40), Assessment Survey--Phone; FEMA Form FF-104-FY-21-164 (formerly 
519-0-41), Assessment Survey--Electronic; Focus Groups; One-on-One 
Interviews.
    Abstract: Federal Agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure whether FEMA is meeting its mission of being 
accessible, timely, and effective when it comes to meeting the needs of 
disaster survivors.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 38,200.
    Estimated Number of Responses: 38,200.
    Estimated Total Annual Burden Hours: 5,893.
    Estimated Total Annual Respondent Cost: $239,314.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $18,750.
    Estimated Total Annual Cost to the Federal Government: $1,936,402.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2022-26281 Filed 12-1-22; 8:45 am]
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