Document ID: FEMA-2018-0022-0003
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; National Flood Insurance Program Call Center and Agent Referral Enrollment Form
Posted Date: 2018-10-02T04:00Z

[Federal Register Volume 83, Number 191 (Tuesday, October 2, 2018)]
[Notices]
[Pages 49568-49569]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-21404]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2018-0022; OMB No. 1660-0059]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; National Flood Insurance Program Call Center 
and Agent Referral Enrollment Form

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before November 1, 2018.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Information Management Division, 500 C Street SW, Washington, DC 20472, 
email address [email protected] or 
Susan Bernstein, Insurance Specialist, FIMA, Marketing and Outreach 
Branch, (202) 701-3595.

SUPPLEMENTARY INFORMATION: This proposed information collection 
previously published in the Federal Register on June 15, 2018 at 83 FR 
28007 with a 60-day public comment period. FEMA received one public 
comment that did not require any adjudication related to the 
information collection. Under Flood Disaster Protection Act of 1973, 
Section 2(a)(6), 42 U.S.C. 4002(a)(6), Congress finds it is in the 
public interest for persons already living in flood prone areas to have 
an opportunity to purchase flood insurance and access to more adequate 
limits of coverage to be indemnified for their losses in the event of 
future flood disasters. To this end, FEMA established and carries out a 
National Flood Insurance Program (NFIP), which enables interested 
persons to purchase insurance against loss resulting from physical 
damage to or loss of real or personal property arising from any flood 
occurring in the United States. 42 U.S.C. 4011. In carrying out the 
NFIP, FEMA operates a call center in conjunction with the FloodSmart 
website (www.FloodSmart.gov). Together these methods of marketing and 
outreach provide the mechanism for current and potential policyholders 
to learn more about floods and flood insurance, contact an agent, or 
assess their risk. The information collected from callers/visitors is 
used to fulfill requests for published materials, email alerts, policy 
rates, and agent contact information.
    Additionally, FEMA and the NFIP offer Agents.FloodSmart.gov as a 
resource for agents. Upon website registration, agents can enroll in 
the Agent Referral Program to receive free leads through the consumer 
site or the call center as outlined above. This information collection 
seeks approval to continue collecting name, address and telephone 
number information from: (1) Business and residential property owners 
and renters who voluntarily call to request flood insurance information 
and possibly an insurance agent referral and, (2) insurance agents 
interested in enrolling in the agent referral service.

Collection of Information

    Title: National Flood Insurance Program Call Center and Agent 
Referral Enrollment Form.
    Type of Information Collection: Extension, without change, of a 
currently approved information collection.
    OMB Number: 1660-0059.
    FEMA Forms: FEMA Form 517-0-1, National Flood Insurance Program 
Agent Site Registration; FEMA Form

[[Page 49569]]

512-0-1, National Flood Insurance Program Agent Referral Questionnaire.
    Abstract: Consumer names, addresses, and telephone numbers 
collected through the Call Center or FloodSmart website will be used 
exclusively for providing information on flood insurance and/or 
facilitate the purchase of a flood insurance policy through referrals 
or direct transfers to insurance agents in the agent referral service. 
Agent names, addresses, telephone numbers, and business information is 
retained for dissemination to interested consumers who would like to 
talk to an agent about purchasing a flood insurance policy as part of 
the agent referral program.
    Affected Public: Individuals or households; Businesses or other 
for-profit.
    Estimated Number of Respondents: 59,194.
    Estimated Number of Responses: 59,194.
    Estimated Total Annual Burden Hours: 2,819 hours.
    Estimated Total Annual Respondent Cost: $103,335.52.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $0.
    Estimated Total Annual Cost to the Federal Government: $406,941.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

William Holzerland,
Director, Information Management Division, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2018-21404 Filed 10-1-18; 8:45 am]
 BILLING CODE 9111-52-P