Document ID: FEMA-2011-0027-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request, Public Assistance Customer Satisfaction Survey
Posted Date: 2012-01-12T05:00Z

[Federal Register Volume 77, Number 8 (Thursday, January 12, 2012)]
[Notices]
[Pages 1946-1947]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-483]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2011-0027; OMB No. 1660-0107]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request, Public Assistance Customer Satisfaction Survey

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before February 13, 2012.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 1800 South Bell Street, Arlington, VA 
20598-3005, facsimile number (202) 646-3347, or email address FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION: 

Collection of Information

    Title: Public Assistance Customer Satisfaction Survey.
    Type of information collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    Form Titles and Numbers: FEMA Form 519-0-1 T, Public Assistance 
Customer Satisfaction Survey (Telephone); FEMA Form 519-0-1 INT, Public 
Assistance Customer Satisfaction Survey (Web); FEMA Form 519-0-1, 
Public Assistance Customer Satisfaction Survey (Fill-able).
    Abstract: This collection of information enables the Agency to 
garner customer and stakeholder feedback in an efficient, timely 
manner, in accordance with our commitment to improving service 
delivery. The information collected from customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.

[[Page 1947]]

    Affected Public: Not-for-profit institutions, State, Local, and 
Tribal Governments.
    Estimated Number of Respondents: 10,740.
    Frequency of Response: Once.
    Estimated Average Hour Burden per Respondent: .34 burden hours.
    Estimated Total Annual Burden Hours: 3,695 burden hours.
    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $131,394.76. There are no annual costs to respondents 
operations and maintenance costs for technical services. There are no 
annual start-up or capital costs. The total annual non-labor cost is 
$7,344. The cost to the Federal government is $828,407.59.

John G. Jenkins, Jr.,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2012-483 Filed 1-11-12; 8:45 am]
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