Document ID: FAA-2021-0466-0001
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Unmanned Aircraft Systems Support Center Case Management System
Posted Date: 2021-06-07T04:00Z

[Federal Register Volume 86, Number 107 (Monday, June 7, 2021)]
[Notices]
[Page 30368]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-11873]

[[Page 30368]]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. FAA-2021-0466]

Agency Information Collection Activities: Requests for Comments; 
Clearance of a New Approval of Information Collection: Federal Aviation 
Administration (FAA) Unmanned Aircraft Systems (UAS) Support Center 
Case Management System (CMS)

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval for a new information collection. 
The Federal Aviation Administration (FAA) Unmanned Aircraft Systems 
(UAS) Support Center Case Management System (CMS) is being created to 
help streamline how stakeholders' questions are answered in a timely 
manner. Specifically, the Contact Customer Support form allows the 
public and other stakeholders to ask the FAA questions, as well as get 
the appropriate answer or information they need to operate their UAS or 
drone safely. The UAS Support Center has a publicly available form to 
submit inquiries. This form would be replacing the current web form to 
be used within the Salesforce solutions that allows UAS Integration 
Office additional technology to more efficient and streamline the UAS 
Support center business process. This form would allow the UAS 
Integration Office to collect the appropriate information about the 
stakeholder's name, preferred method of communications email address, 
phone number, zip code, type of flyer that would allow the Support 
Center Analysts to more efficiently answer the customer's specific 
question.

DATES: Written comments should be submitted by August 6, 2021.

ADDRESSES: Please send written comments:

By Electronic Docket: www.regulations.gov (Enter docket number into 
search field)
By mail: Mark Hyatt, 490 L'Enfant Plaza, Suite 2206, Washington, DC 
20024
By fax: 202-267-8249

FOR FURTHER INFORMATION CONTACT: Mark Hyatt by email at: 
mark.hyatt@faa.gov; phone: 202-267-3676.

SUPPLEMENTARY INFORMATION: Public Comments Invited: You are asked to 
comment on any aspect of this information collection, including (a) 
Whether the proposed collection of information is necessary for FAA's 
performance; (b) the accuracy of the estimated burden; (c) ways for FAA 
to enhance the quality, utility and clarity of the information 
collection; and (d) ways that the burden could be minimized without 
reducing the quality of the collected information. The agency will 
summarize and/or include your comments in the request for OMB's 
clearance of this information collection.
    OMB Control Number: 2120-XXXX.
    Title: Federal Aviation Administration (FAA) Unmanned Aircraft 
Systems (UAS) Support Center Case Management System (CMS).
    Form Numbers: Customer Inquiry form; Customer Inquiry Status Check 
Form.
    Type of Review: New Information Collection.
    Background: The Federal Aviation Administration (FAA) Unmanned 
Aircraft Systems (UAS) Support Center Case Management System (CMS) will 
streamline how respondents' questions will be answered. Specifically, 
the UAS Support Center CMS Customer Inquiry form allows the public and 
other stakeholders to ask the FAA questions, as well as get the 
appropriate answer/information that is needed to operate their UAS or 
drone safely. The UAS Support Center will have a publicly available 
form to submit inquiries. This form will allow the UAS Support Center 
to collect the appropriate information about the respondent's name 
(i.e., first and last), preferred method of communications (i.e., email 
or phone), email address, phone number, zip code (if needed), self-
identification of type of flyer (i.e., recreational, commercial/
business, public safety, local government, educational/research, 
Eyewitness Report, I don't know, and other), the subject of the 
inquiry, and inquiry/question). This information will allow the UAS 
Support Center Analysts more information to efficiently answer the 
respondent's specific question.
    The respondents public form process starts with submitting an 
inquiry by using the public webform, shared email inbox, or by calling 
the UAS Support Center Analysts. Once the public user submits an 
inquiry, they will receive an automated system email receipt that 
includes inquiry reference number, created date, ``tell us about 
yourself,'' subject, and their inquiry/question. The public users can 
also use the inquiry status public page to check their inquiry status. 
For a public user to check the status of an inquiry, the system 
requires the user to have and enter the reference number and email 
address that is used to when creating the inquiry. Once the system 
confirms that the email address and reference number match with the 
inquiry record that's currently in the system, it will display inquiry 
status and created date of the inquiry.
    Respondents: Anyone may use the publicly available form to submit 
an inquiry. The respondent may submit any number of inquiries.
    Frequency: N/A.
    Estimated Average Burden per Response: Less than two minutes for a 
typical inquiry.
    Estimated Total Annual Burden: The majority of respondents submit a 
one-time inquiry. The annual burden per respondent per inquiry is two 
minutes. Estimate around 22,000 inquiries per year equating to 44,000 
minutes of total burden to the public per year.

    Issued in Washington, DC.
Thomas Baker,
Manager, UAS Integration Office, Program and Data Management, AUS-410.
[FR Doc. 2021-11873 Filed 6-4-21; 8:45 am]
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