Document ID: FEMA-2009-0001-0014
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request
Posted Date: 2008-10-15T15:16:57Z

[Federal Register: October 15, 2008 (Volume 73, Number 200)]
[Notices]               
[Page 61145-61146]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr15oc08-111]                         

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

 
Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice; 30-day notice and request for comments; New collection, 
1660-NW32; FEMA Form 90-152.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a new information collection. In accordance with the 
Paperwork Reduction Act of 1995, this notice seeks comments concerning 
the FEMA Public Assistance Program Customer Satisfaction Survey results 
to measure program performance.

Collection of Information

    Title: FEMA Public Assistance Program Customer Satisfaction Survey.
    OMB Number: 1660-NW32.
    Abstract: The purpose of the FEMA Public Assistance Program 
Customer Satisfaction Survey is to measure program performance against 
standards for performance and customer service: measure achievement of 
Government Performance and Results Act (GPRA) objectivities and 
generally gauge and make improvements to disaster services that 
increase customer satisfaction and program effectiveness.
    Affected Public: Business or other for-profit, Not-for-profit, 
Farms, Federal Government, State, Local and Tribal Government.
    Number of Respondents: 3,280.
    Estimated Time per Respondent: .59 hours.
    Estimated Total Annual Hour Burden: 1,920 hours.

[[Page 61146]]

                                               Annual Hour Burden
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   Project/activity  (survey,                                       Hour burden                    Total annual
form(s), focus group, worksheet,     Number of     Frequency of    per response       Annual        hour burden
              etc.)                 respondents      responses        (hours)        responses        (hours)
                                             (A)             (B)             (C)   (D) = (A x B)   (E) = (C x D)
                                 -------------------------------------------------------------------------------
PA Mailed Survey................           3,200               1             0.3           3,200             960
PA Focus Groups.................              80               1              12              80             960
                                 -------------------------------------------------------------------------------
    Total.......................           3,280  ..............  ..............           3,280           1,920
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    Frequency of Response: Annually.
    Comments: Interested persons are invited to submit written comments 
on the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to Desk Officer for the Department of Homeland Security, 
Federal Emergency Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov or faxed to (202) 395-6974. Comments must 
be submitted on or before November 14, 2008.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Acting Director, 
Records Management Division, 500 C Street, SW., Washington, DC 20472, 
Mail Drop Room 301, facsimile number (202) 646-3347, or e-mail address 
FEMA-Information-Collections@dhs.gov.

Pamela Carcirieri,
Acting Director, Records Management Division, Office of Management, 
Federal Emergency Management Agency, Department of Homeland Security.
[FR Doc. E8-24502 Filed 10-14-08; 8:45 am]

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