Document ID: FEMA-2014-0008-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request, Federal Emergency Management Agency Individual Assistance Survivor Centric Customer Satisfaction Surveys (Formerly, Follow-Up Program Effectiveness & Recovery Survey)
Posted Date: 2014-08-01T04:00Z

[Federal Register Volume 79, Number 148 (Friday, August 1, 2014)]
[Notices]
[Page 44818]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-18258]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2014-0008; OMB No. 1660-0129]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request, Federal Emergency Management Agency Individual 
Assistance Survivor Centric Customer Satisfaction Surveys (Formerly, 
Follow-Up Program Effectiveness & Recovery Survey)

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before September 2, 2014.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Washington, DC 20472, 
facsimile number (202) 212-4701, or email address FEMA-Information-Collections-Management@dhs.gov.

SUPPLEMENTARY INFORMATION:

Changes Since Publication of the 60 Day Federal Register Notice for the 
Federal Emergency Management Agency Individual Assistance Survivor 
Centric Customer Satisfaction Surveys (Formerly, Follow-Up Program 
Effectiveness & Recovery Survey

    The number of respondents and the estimated burden hours have 
increased since FEMA published the the 60 day Federal Register Notice 
on February 28, 2014. See 79 FR 11456. This is due to an increase in 
the number of times the surveys are conducted from quarterly to 
approximately six times per year, the addition of focus groups, and 
additional questions covering survey topics whose answers will provide 
timely customer satisfaction results and benefit the divisions and 
offices managing FEMA's Individual Assistance programs. The respondent 
burden increased from 1,536 to 2,832, for an increase of 1,296 
respondents. The burden hours increased from 307 to 1,545, for an 
increase of 1,238 hours. The annual cost has incrased from $0.00 to 
$8,604 for travel to focus groups.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Survivor Centric Customer Satisfaction Surveys (formerly, Follow-Up 
Program Effectiveness & Recovery Survey).
    Type of information collection: Revision of a currently approved 
collection.
    Form Titles and Numbers: FEMA Form 007-0-14, and Federal Emergency 
Management Agency Individual Assistance Survivor Centric Customer 
Satisfaction Surveys.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Individuals and Households.
    Estimated Number of Respondents: 2,832.
    Estimated Total Annual Burden Hours: 1,545.
    Estimated Cost: $8,604.00.

    Dated: July 17, 2014
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-18258 Filed 7-31-14; 8:45 am]
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