Document ID: PHMSA-2011-0350-0001
Agency: phmsa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Qualitative Feedback on Agency Service Delivery
Posted Date: 2011-12-27T05:00Z

[Federal Register Volume 76, Number 248 (Tuesday, December 27, 2011)]
[Notices]
[Pages 81014-81015]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-33162]

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DEPARTMENT OF TRANSPORTATION

Pipeline and Hazardous Materials Safety Administration

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Office of Hazardous Materials Safety, Pipeline and Hazardous 
Materials Safety Administration, Department of Transportation.

ACTION: 30-Day Notice and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Pipeline Hazardous Materials Safety Administration will submit a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to the Office of Management and Budget (OMB) for approval 
under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted January 26, 2012.

ADDRESSES: Submit comments regarding the burden estimate, including 
suggestions for reducing the burden by mail: to the Office of 
Management and Budget (OMB), Attention: Desk Officer for PHMSA, 725 
17th Street NW., Washington, DC 20503; by email at 
ServiceDeliveryComments@omb.eop.gov; or by fax at (202) 395-7245. 
Comments are invited on: whether the proposed collection of information 
is necessary for the proper performance of the functions of the 
Department, including whether the information will have practical 
utility; the accuracy of the Department's estimate of the burden of the 
proposed information collection; ways to enhance the quality, utility 
and clarity of the information to be collected; and ways to minimize 
the burden of the collection of information on respondents, including 
the use of automated collection techniques or other forms of 
information technology. A comment to OMB is most effective if OMB 
receives it within 30 days of publication.

FOR FURTHER INFORMATION CONTACT: Steven Andrews or T. Glenn Foster, 
U.S. Department of Transportation, Standards and Rulemaking Division 
(PHH-10), Pipeline and Hazardous Materials Safety Administration, 1200 
New Jersey Avenue SE., East Building, 2nd Floor, Washington, DC 20590-
0001, Telephone (202) 366-8553.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery Abstract. The information collection 
activity will garner qualitative customer and stakeholder feedback in 
an efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. Such feedback will provide 
useful insights on perceptions and opinions that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made; the sampling frame; 
the sample design (including stratification and clustering); the 
precision requirements or power calculations that justify the proposed 
sample size; the expected response rate; methods for assessing 
potential non-response bias; the protocols for data collection; and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be

[[Page 81015]]

eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.
    The Agency did not receive comments in response to the 60-day 
notice published in the Federal Register on December 22, 2010 [75 FR 
80542].
    The Pipeline and Hazardous Materials Safety Administration's 
projected average annual estimate for burden is provided as follows:
    Current Actions: PHMSA Feedback.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Respondents: 2,670.
    Annual responses: 2,670.
    Frequency of Response: On occasion.
    Burden hours: 2,670.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget Control Number.

Delmer F. Billings,
Acting Director, Standards and Rulemaking Division.
[FR Doc. 2011-33162 Filed 12-23-11; 8:45 am]
BILLING CODE P