Document ID: FEMA-2010-0030-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey
Posted Date: 2010-05-27T04:00Z

[Federal Register: May 27, 2010 (Volume 75, Number 102)]
[Notices]               
[Page 29779-29780]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr27my10-84]                         

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2010-0030]

 
Agency Information Collection Activities: Proposed Collection; 
Comment Request, 1660-0102; Federal Emergency Management Agency Housing 
Inspection Services Customer Satisfaction Survey

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice; 60-day notice and request for comments; revision of a 
currently approved information collection; OMB No. 1660-0102; FEMA Form 
007-0-1, Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a proposed revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this Notice seeks comments concerning FEMA conducting surveys to 
determine the level of satisfaction of applicants for FEMA disaster 
assistance with contracted inspectors and the process in their housing 
inspections.

DATES: Comments must be submitted on or before July 26, 2010.

[[Page 29780]]

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at http://www.regulations.gov under 
Docket ID FEMA-2010-0030. Follow the instructions for submitting 
comments.
    (2) Mail. Submit written comments to Office of Chief Counsel, 
Regulation and Policy Team, DHS/FEMA, 500 C Street, SW., Room 835, 
Washington, DC 20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    (4) E-mail. Submit comments to FEMA-POLICY@dhs.gov. Include Docket 
ID FEMA-2010-0030 in the subject line.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of http://
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Contact Dawson Riggleman, Contract 
Officer Technical Representative, (540) 686-3810 for additional 
information. You may contact the Office of Records Management for 
copies of the proposed collection of information at facsimile number 
(202) 646-3347 or e-mail address: FEMA-Information-Collections-
Management@dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Order 12862 (September 11, 1993), that requires all Federal 
agencies to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. In addition, the Government Performance and Results Act 
(GPRA) requires agencies to set missions and goals and measure 
performance against them. FEMA will fulfill these requirements, in 
part, by collecting customer service information through a survey of 
the FEMA Recovery Division's external customers.

Collection of Information

    Title: Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0102.
    Form Titles and Numbers: FEMA Form 007-0-1, Federal Emergency 
Management Agency Housing Inspection Services Customer Satisfaction 
Survey.
    Abstract: FEMA Housing Inspection Services contracts inspectors to 
assess dwelling damage and verify personal information of applicants 
for FEMA disaster assistance in federally declared disasters areas. 
Because FEMA needs to evaluate the inspectors' performance, FEMA 
conducts surveys to measure the satisfaction level of the applicants 
with their inspection experience. FEMA Inspection Services Managers and 
Task Monitors generally use the survey results to gauge and make 
improvements to disaster services that increase customer satisfaction 
and program effectiveness. The information is shared with Regional 
staff specific to the federal declaration for which the survey is 
conducted.
    Affected Public: Individuals or households.
    Estimated Total Annual Burden Hours: 2,541 burden hours.

                                                       Estimated Annualized Burden Hours and Costs
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                             Number of                Avg. burden     Total                     Total
                                                                Number of    responses      Total         per         annual    Avg. hourly     annual
         Type of respondent              Form name/Form No.    respondents      per       number of     response   burden  (in   wage rate    respondent
                                                                             respondent   responses    (in hours)     hours)                     cost
--------------------------------------------------------------------------------------------------------------------------------------------------------
Individuals in Households...........  Federal Emergency             10,164            1       10,164      .25 (15        2,541       $28.45   $72,291.45
                                       Management Agency                                                 minutes)
                                       Housing Inspection
                                       Services Customer
                                       Satisfaction Survey/
                                       FEMA Form 007-0-1.
                                                              ------------------------------------------------------------------------------------------
    Total...........................  .......................       10,164  ...........       10,164  ...........        2,541  ...........    72,291.45
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    Estimated Capital or Start-up Cost: There are no record keeping, 
capital, start-up or maintenance costs associated with this information 
collection.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: May 20, 2010.
Tammi Hines,
Acting Director, Records Management Division, Mission Support Bureau, 
Federal Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2010-12733 Filed 5-26-10; 8:45 am]
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