Document ID: EPA-HQ-OA-2006-0074-0011
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (New)
Posted Date: 2011-06-08T04:00Z

[Federal Register Volume 76, Number 110 (Wednesday, June 8, 2011)]
[Notices]
[Pages 33273-33274]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-14194]

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ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OA-2006-0074; FRL-9316-4]

Agency Information Collection Activities; Submission to OMB for 
Review and Approval; Comment Request; Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery (New)

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA)(44 U.S.C. 
3501 et seq.), this document announces that an Information Collection 
Request (ICR) has been forwarded to the Office of Management and Budget 
(OMB) for review and approval. This is a request for two new 
collections. The ICRs, which are abstracted below, describe the nature 
of the information collection and its estimated burden and cost.

DATES: Additional comments may be submitted on or before July 8, 2011.

ADDRESSES: Submit your comments, referencing Docket ID No. EPA-HQ-OA-
2006-0074 to (1) EPA online using http://www.regulations.gov (our 
preferred method), by e-mail to docket.oei@epa.gov, or by mail to: EPA 
Docket Center, Environmental Protection Agency, OEI Docket, Mailcode: 
28221T,1200 Pennsylvania Ave., NW., Washington, DC 20460, and (2) OMB 
by mail to: Office of Information and Regulatory Affairs, Office of 
Management and Budget (OMB), Attention: Desk Officer for EPA, 725 17th 
Street, NW., Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Michelle Mandolia, Office of Policy 
[Mail Code 1807T], Environmental Protection Agency, 1200 Pennsylvania 
Ave., NW., Washington, DC 20460; telephone number: 202-566-2198; fax 
number: 202-566-2200; e-mail address: mandolia.michelle@epa.gov.

SUPPLEMENTARY INFORMATION: EPA has submitted the following ICRs to OMB 
for review and approval according to the procedures prescribed in 5 CFR 
1320.12. On December 22, 2010 (75 FR 80542), EPA sought comments on 
this ICR pursuant to 5 CFR 1320.8(d). EPA received no comments during 
the comment period. Any additional comments on these ICRs should be 
submitted to EPA and OMB within 30 days of this notice.
    EPA has established a public docket for this ICR under Docket ID 
No. EPA-HQ-OA-2006-0074, which is available for online viewing at 
http://www.regulations.gov, or in person viewing at the OEI Docket in 
the EPA Docket Center (EPA/DC), EPA West, Room 3334, 1301 Constitution 
Ave., NW., Washington, DC. The EPA/DC Public Reading Room is open from 
8:30 a.m. to 4:30 p.m., Monday through Friday, excluding legal 
holidays. The telephone number for the Reading Room is 202-566-1744, 
and the telephone number for the OEI Docket is 202-566-1752.
    Use EPA's electronic docket and comment system at http://www.regulations.gov to submit or view public comments, access the index 
listing of the contents of the docket, and to access those documents in 
the docket that are available electronically. Once in the system, 
select ``docket search,'' then key in the docket ID number identified 
above. Please note that EPA's policy is that public comments, whether 
submitted electronically or in paper, will be made available for public 
viewing at http://www.regulations.gov as EPA receives them and without 
change, unless the comment contains copyrighted material, Confidential 
Business Information (CBI) or other information whose public disclosure 
is restricted by statute. For further information about the electronic 
docket, go to http://www.regulations.gov.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery (New).
    ICR numbers: EPA ICR Nos. 2434.01 and 2435.01, OMB Control Nos. 
2010-NEW.
    ICR Status: These are new ICRs. An Agency may not conduct or 
sponsor, and a person is not required to respond to, a collection of 
information, unless it displays a currently valid OMB control number. 
The OMB control numbers for EPA's regulations in title 40 of the CFR, 
after appearing in the Federal Register when approved, are listed in 40 
CFR part 9, are displayed either by publication in the Federal Register 
or by other appropriate means, such as on the related collection 
instrument or form, if applicable. The display of OMB control numbers 
in certain EPA regulations is consolidated in 40 CFR part 9.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under these generic clearances will provide 
useful information, but it will not yield data that can be generalized 
to the overall population. This type of generic clearance for 
qualitative information will not be used for quantitative information 
collections that are designed to yield reliably actionable results, 
such as monitoring trends over time or documenting program performance.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average 5.3 
minutes per response. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements which have subsequently changed; train 
personnel to be able to respond to a collection of information; search 
data sources; complete and review the collection of information; and 
transmit or otherwise disclose the information.
    Respondents/Affected Entities: Individuals and Households, 
Businesses

[[Page 33274]]

and Organizations, State, Local or Tribal Governments.
    Estimated Number of Respondents (for each ICR): 15,720.
    Frequency of Response: Once, On occasion.
    Estimated Total Annual Hour Burden (for each ICR): 1,386.
    Estimated Total Annual Cost: $0, includes $0 annualized capital or 
O&M costs.
    Changes in the Estimates: These are new ICRs.

    Dated: May 31, 2011.
John Moses,
Director, Collection Strategies Division.
[FR Doc. 2011-14194 Filed 6-7-11; 8:45 am]
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