Document ID: FEMA-2021-0033-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Posted Date: 2022-02-16T05:00Z

[Federal Register Volume 87, Number 32 (Wednesday, February 16, 2022)]
[Notices]
[Pages 8861-8862]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-03254]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2021-0033; OMB No. 1660-0145]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Programs Customer 
Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 60 Day notice of revision and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on an extension, 
with change, of a currently approved information collection. In 
accordance with the Paperwork Reduction Act of 1995, this notice seeks 
comments concerning the collection of Individual Assistance customer 
satisfaction survey responses for FEMA programs and information for 
assessment to improve the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before April 18, 2022.

ADDRESSES: Please submit comments at www.regulations.gov under Docket 
ID FEMA-2021-0033. Follow the instructions for submitting comments.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy and 
Security Notice that is available via a link on the homepage of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Brandi Vironda, Statistician, Customer 
Survey & Analysis Section, Recovery Directorate, FEMA at 
[email protected] or 940-891-8572. You may contact the 
Information Management Division for copies of the proposed collection 
of information at email address: [email protected].

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal Agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107 
Stat. 285) requires agencies to set missions and goals and measure 
performance against them. In addition, the GPRA Modernization Act of 
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance 
assessments of government programs for the purposes of assessing agency 
performance and improvement. FEMA will fulfill these requirements by 
collecting customer satisfaction program information through surveys of 
the Recovery Directorate's external customers.
    Two forms are being removed from this filing--Shelter and Temporary 
Essential Power Survey (519-0-50) and Shelter and Temporary Essential 
Power Survey (519-0-51).

Collection of Information

    Title: Federal Emergency Management Agency Programs Customer 
Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0145.
    FEMA Forms: FEMA Form FF-104-FY-21-181 (formerly 519-0-45), 
Preparedness Survey--Electronic; FEMA Form FF-104-FY-21-180 (519-0-44), 
Preparedness Survey--Phone; FEMA Form FF-104-FY-21-183 (519-0-47), 
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form 
FF-104-FY-21-182 (519-0-46), Transitional Sheltering Assistance (TSA) 
Survey--Phone; FEMA FF-104-FY-21-184 (Form 519-0-49), Temporary Housing 
Units (THU) Survey--Electronic; FEMA Form FF-

[[Page 8862]]

104-FY-21-183 (519-0-48), Temporary Housing Units (THU) Survey--Phone; 
FEMA Form FF-104-FY-21-196, Sample Focus Group Moderator Guide; FEMA 
Form FF-104-FY-21-197, Sample One-on-One Interview Guide; FEMA Form FF-
104-FY-21-198, Sample On-line Moderator Guide.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's Strategic Plan's objective 3.1 to streamline the 
disaster survivor experience.
    Affected Public: Individuals and households; Partners In Service 
Staff.
    Estimated Number of Respondents: 7,296.
    Estimated Number of Responses: 7,296.
    Estimated Total Annual Burden Hours: 5,227.
    Estimated Total Annual Respondent Cost: $205,160.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $32,256.
    Estimated Total Annual Cost to the Federal Government: $709,098.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent L. Brown,
Team Lead, Records Management Branch, Office of the Chief 
Administrative Officer, Mission Support, Federal Emergency Management 
Agency, Department of Homeland Security.
[FR Doc. 2022-03254 Filed 2-15-22; 8:45 am]
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