Document ID: FEMA-2016-0032-0003
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys
Posted Date: 2017-03-07T05:00Z

[Federal Register Volume 82, Number 43 (Tuesday, March 7, 2017)]
[Notices]
[Page 12823]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-04445]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2016-0032; OMB No. 1660-0107]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Public 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before April 6, 2017.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
oira.submission@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Washington, DC 20472-
3100, or email address FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This information collection previously 
published in the Federal Register on December 8, 2016 at 81 FR 88696 
with a 60 day public comment period. One positive comment was received 
supporting FEMA's effort to survey their customers and FEMA's 
commitment to continually improving the service provided to citizens 
during times of crisis. The purpose of this notice is to notify the 
public that FEMA will submit the information collection abstracted 
below to the Office of Management and Budget for review and clearance.

Collection of Information

    Title: FEMA Public Assistance Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    Form Titles and Numbers: FEMA Form 519-0-32, Public Assistance 
Initial Customer Satisfaction Survey (Telephone); FEMA Form 519-0-33, 
Public Assistance Initial Customer Satisfaction Survey (Internet); FEMA 
Form 519-0-34, Public Assistance Assessment Customer Satisfaction 
Survey (Telephone); FEMA Form 519-0-35, Public Assistance Assessment 
Customer Satisfaction Survey (Internet).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, Local, or 
Tribal government.
    Estimated Number of Respondents: 7,804.
    Estimated Total Annual Burden Hours: 2,293 hours.
    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $150,116.19. There are no annual costs to respondents' 
operations and maintenance costs for technical services. The annual 
cost to respondents for Non-Labor Cost (expenditures on training, 
travel and other resources) is $11,664.00. There are no annual start-up 
or capital costs. The cost to the Federal Government is $697,526.37.

    Dated: March 1, 2017.
Tammi Hines,
Records Management Program Chief (Acting), Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-04445 Filed 3-6-17; 8:45 am]
 BILLING CODE 9111-23-P