Document ID: FEMA-2022-0053-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; FEMA Public Assistance Program Customer Satisfaction Survey
Posted Date: 2022-12-09T05:00Z

[Federal Register Volume 87, Number 236 (Friday, December 9, 2022)]
[Notices]
[Pages 75643-75644]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-26784]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2022-0053; OMB No. 1660-0107]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; FEMA Public Assistance Program Customer Satisfaction 
Survey

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security.

ACTION: 60 Day Notice of Revision and Request for Comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this

[[Page 75644]]

opportunity to comment on an extension, with change, of a currently 
approved information collection. In accordance with the Paperwork 
Reduction Act of 1995, this notice seeks comments concerning the 
collection of Public Assistance customer satisfaction survey responses 
and information for assessment and improvement of the delivery of 
disaster assistance to States, Local and Tribal governments, and 
eligible non-profit organizations.

DATES: Comments must be submitted on or before February 7, 2023.

ADDRESSES: Please submit comments at www.regulations.gov under Docket 
ID FEMA-2022-0053. Follow the instructions for submitting comments.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy and 
Security Notice that is available via a link on the homepage of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Jason Salazar, Program Analyst, 
Recovery Directorate, [email protected], 940.268.9245. You may 
contact the Information Management Division for copies of the proposed 
collection of information at email address: [email protected].

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act of 1993 (GPRA) requires Federal 
agencies to set missions and goals and to measure agency performance 
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA 
Modernization Act of 2010 requires quarterly performance assessments of 
government programs for the purposes of assessing agency performance 
and improvement. See Public Law 111-352, 124 Stat 3875 (2011). FEMA 
fulfills these requirements by collecting customer satisfaction program 
information through surveys of States, Local and Tribal governments, 
and eligible non-profit organizations.

Collection of Information

    Title: FEMA Public Assistance Program Customer Satisfaction Survey.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    FEMA Forms: FEMA Form FF-104-FY-21-155 (formerly 519-0-32), Public 
Assistance Initial Customer Satisfaction Survey (Telephone); FEMA Form 
FF-104-FY-21-156 (formerly 519-0-33), Public Assistance Initial 
Customer Satisfaction Survey (internet); FEMA Form FF-104-FY-21-157 
(formerly 519-0-34), Public Assistance Assessment Customer Satisfaction 
Survey (Telephone); FEMA Form FF-104-FY-21-158 (formerly 519-0-35), 
Public Assistance Assessment Customer Satisfaction Survey (internet); 
FEMA Manual FM-104-FY-22-102, Customer Survey and Analysis Qualitative 
Research Protocol.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. The FEMA Public Assistance 
Customer Satisfaction Surveys are used to monitor program performance 
and assess service delivery. Survey results are used to ensure the 
Agency is meeting the needs of FEMA applicants.
    Affected Public: Not-for-profit institutions, State, Local or 
Tribal Government.
    Estimated Number of Respondents: 3,885.
    Estimated Number of Responses: 3,885.
    Estimated Total Annual Burden Hours: 1,839.
    Estimated Total Annual Respondent Cost: $86,459.
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $13,500.
    Estimated Total Annual Cost to the Federal Government: $862,324.

Comments

    Comments may be submitted as indicated in the ADDRESS caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative 
Officer, Mission Support, Federal Emergency Management Agency, 
Department of Homeland Security.
[FR Doc. 2022-26784 Filed 12-8-22; 8:45 am]
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