Document ID: FEMA-2017-0026-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Posted Date: 2017-09-13T04:00Z

[Federal Register Volume 82, Number 176 (Wednesday, September 13, 2017)]
[Notices]
[Pages 43032-43033]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19413]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2017-0026; OMB No. 1660-NW103]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Programs 
Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice of new information collection; request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before October 13, 2017.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
dhsdeskofficer@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Washington, DC 20472-
3100, email address FEMA-Information-Collections-Management@fema.dhs.gov, or, Maggie Billing, Program Analyst, FEMA at 
(940) 891-8709.

SUPPLEMENTARY INFORMATION: This proposed information collection 
previously published in the Federal Register on June 30, 2017 at 82 FR 
29911 with a 60 day public comment period. No comments were received. 
The purpose of this notice is to notify the public that FEMA will 
submit the information collection abstracted below to the Office of 
Management and Budget for review and clearance.

Collection of Information

    Title: Federal Emergency Management Agency Programs Customer 
Satisfaction Surveys.
    Type of information collection: New information collection.
    OMB Number: 1660-NW103.
    Form Titles and Numbers: FEMA Form 519-0-45, Preparedness Survey--
Electronic; FEMA Form 519-0-44, Preparedness Survey--Phone; FEMA Form 
519-0-47, Transitional Sheltering Assistance (TSA) Survey--Electronic; 
FEMA Form 519-0-46, Transitional Sheltering Assistance (TSA) Survey--
Phone; FEMA Form 519-0-49, Temporary Housing Units (THU) Survey--
Electronic; FEMA Form 519-0-48, Temporary Housing Units (THU) Survey--
Phone; FEMA Form 519-0-51, Shelter and Temporary Essential Power

[[Page 43033]]

(STEP) Survey--Electronic; FEMA Form 519-0-50, Shelter and Temporary 
Essential Power (STEP) Survey--Phone.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's survivor-centric mission of being accessible, 
simple, timely and effective in meeting the needs of survivors.
    Affected Public: Individuals and households.
    Estimated Number of Respondents: 8,896.
    Estimated Number of Responses: 8,896.
    Estimated Total Annual Burden Hours: 5,548.
    Estimated Total Annual Respondent Cost: The estimated annual burden 
hour cost to respondents is $193,292. The estimated annual non-labor 
cost to respondents participating and traveling to focus groups is 
$30,816.
    Estimated Respondents' Operation and Maintenance Costs: There are 
no annual costs to respondents' operations and maintenance costs for 
technical services.
    Estimated Respondents' Capital and Start-Up Costs: There are no 
annual start-up or capital costs.
    Estimated Total Annual Cost to the Federal Government: The cost to 
the Federal Government is $716,338.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: September 8, 2017.
William H. Holzerland,
Senior Director for Information Management, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-19413 Filed 9-12-17; 8:45 am]
 BILLING CODE 9111-23-P