Document ID: FEMA-2020-0007-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Posted Date: 2020-02-11T05:00Z

[Federal Register Volume 85, Number 28 (Tuesday, February 11, 2020)]
[Notices]
[Pages 7778-7779]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-02634]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2020-0007; OMB No. 1660-0143]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Individual 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take the opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Individual 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before April 13, 2020.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2020-0007. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW, Room 8NE, Washington, DC 
20472-3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy and 
Security Notice that is available via the link on the homepage of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Jessica Guillory, Statistician, 
Customer Survey & Analysis Section, Recovery Directorate, FEMA at 
Jessica.Guillory@fema.dhs.gov. You may contact the Records Management 
Division for copies of the proposed collection of information at email 
address: FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) requires agencies to set 
missions and goals and measure performance against them and the GPRA 
Modernization Act of 2010 requires quarterly performance assessments of 
government programs for the purposes of assessing agency performance 
and improvement. FEMA will fulfill these requirements by collecting 
customer satisfaction program information through surveys of the 
Recovery Directorate's external customers.

Collection of Information

    Title: Federal Emergency Management Agency Individual Assistance 
Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0143.
    FEMA Forms: FEMA Form 519-0-36, Initial Survey--Phone, FEMA Form 
519-0-37, Initial Survey--Electronic; FEMA Form 519-0-38, Contact 
Survey--Phone, FEMA Form 519-0-39, Contact Survey--Electronic; FEMA 
Form 519-0-40, Assessment Survey--Phone, FEMA Form 519-0-41, Assessment 
Survey--Electronic.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's Strategic Plan's objective 3.1 Streamline the 
Disaster Survivor Experience.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 38,864.
    Estimated Number of Responses: 38,864.
    Estimated Total Annual Burden Hours: 8,982.
    Estimated Total Annual Respondent Cost: $327,573
    Estimated Respondents' Operation and Maintenance Costs: $0.
    Estimated Respondents' Capital and Start-Up Costs: $0.
    Estimated Total Annual Cost to the Federal Government: $1,785,889.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the

[[Page 7779]]

accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (c) enhance the quality, utility, and clarity of 
the information to be collected; and (d) minimize the burden of the 
collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Maile Arthur,
Acting Records Management Program Chief, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2020-02634 Filed 2-10-20; 8:45 am]
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