Document ID: FMCSA-2008-0354-0002
Agency: fmcsa
Document Type: Rule
Title: Agency Information Collection Activities; Revision of a Currently Approved Information Collection Request: COMPASS Portal Customer Satisfaction Assessment
Posted Date: 2009-05-04T04:00Z

[Federal Register Volume 74, Number 84 (Monday, May 4, 2009)]
[Notices]
[Pages 20522-20523]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-10174]

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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2008-0354]

Agency Information Collection Activities; Revision of a Currently 
Approved Information Collection Request: COMPASS Portal Customer 
Satisfaction Assessment

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
the assessment of Federal Motor Carrier Safety Administration's 
(FMCSA's) strategic decision to integrate its Information Technology 
(IT) with its business processes using portal technology to consolidate 
its systems and databases through the FMCSA COMPASS modernization 
initiative. The information to be collected will be used to assess the 
satisfaction of Federal, State, and industry customers with the FMCSA 
COMPASS Portal. On January 29, 2009, FMCSA published a Federal Register 
notice (at 74 FR 5207) allowing for a 60-day comment period on the 
revision of this ICR. No comments were received in response to the 
notice.

DATES: Please send your comments by June 3, 2009. OMB must receive your 
comments by this date in order to act quickly on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2008-0354. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Office of the 
Secretary, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street, NW., Washington, 
DC 20503.

FOR FURTHER INFORMATION CONTACT: Mr. Adam Schlicht, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue, SE., Washington, DC 20590. 
Telephone: 202-366-4441; e-mail: adam.schlicht@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: COMPASS Portal Customer Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Revision of a currently-approved information 
collection request.
    Respondents: Federal, State, and Industry customers/users.
    Estimated Number of Respondents: 100,422.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 08/31/2009.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 33,474 hours [(5 minutes to complete 
survey x 4 times per year = 20 minutes/60 minutes x 140,000 annual 
industry respondents x .70 (70%) response rate = 32,667) + (5 minutes 
to complete survey x 4 times per year = 20 minutes/60 minutes x 2,691 
State government users x .90 (90%) response rate) = 807 burden hours].
    Background: Title II, section 207, of the E-Government Act of 2002 
(Pub. L. 107-347, 116 Stat. 2899, 2916; December 17, 2002) requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing all users to 
assess its functionality. This includes the capability for Federal, 
State, and Industry users to access the Agency's existing safety IT 
systems with a single set of credentials and have easy access to safety 
data about the companies that do business with FMCSA. The COMPASS 
program will also focus on improving the accuracy of data to help 
ensure information, such as carrier name and address, is valid and 
reliable.
    FMCSA's legacy information systems are currently operational. 
However, having this many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and reduction of maintenance costs.
    In early 2007, FMCSA's COMPASS program launched a series of 
releases of a new FMCSA Portal to its Federal, State and Industry 
customers. Over the coming years, more than 15 releases are planned. 
These releases will use portal technology to fuse and provide numerous 
services and functions via a single user interface and provide tailored 
services that seek to meet the needs of specific constituencies within 
our customer universe.
    The FMCSA COMPASS Portal will entail considerable expenditure of 
Federal Government dollars over the years and will fundamentally impact 
the nature of the relationship between the Agency and its Federal, 
State, and Industry customers. Consequently, the Agency intends to 
conduct regular and ongoing assessments of customer satisfaction with 
COMPASS through Form MCSA-5845 entitled, ``FMCSA Portal Customer 
Satisfaction Assessment.'' The primary purposes of the assessment are 
to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications; and
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;
     Performance of systems integrator against agreed 
objectives;
     Desired adjustments and modifications to systems;

[[Page 20523]]

     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best; and
     Customer ideas for making the FMCSA Portal better.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for FMCSA's performance including its utility 
in fostering assessment of the Portal; (2) the accuracy of the 
estimated burden; (3) ways for the FMCSA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized without reducing the quality of the 
collected information. The Agency will summarize and/or include your 
comments in the request for OMB's clearance of this information 
collection request.

    Issued on April 24, 2009.
David Anewalt,
Acting Associate Administrator for Research and Information Technology.
[FR Doc. E9-10174 Filed 5-1-09; 8:45 am]
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