Document ID: FAA-2013-0690-0009
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Qualitative Feedback on Agency Service Delivery
Posted Date: 2014-04-29T04:00Z

[Federal Register Volume 79, Number 82 (Tuesday, April 29, 2014)]
[Notices]
[Pages 24057-24058]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-09624]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew a generic information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on February 11, 2014, vol. 79, no. 28, pages 8232-8233. As 
part of a Federal Government-wide effort to streamline the process to 
seek feedback from the public on service delivery, FAA has an approved 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery''.

DATES: Written comments should be submitted by May 29, 2014.

FOR FURTHER INFORMATION CONTACT: Kathy DePaepe at (405) 954-9362, or by 
email at: Kathy.DePaepe@faa.gov.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2120-0746.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Form Numbers: There are no FAA forms associated with this generic 
information collection.
    Type of Review: Renewal of a generic information collection.
    Background: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data

[[Page 24058]]

collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    Respondents: Approximately 2,813 Individuals and Households, 
Businesses and Organizations, State, Local or Tribal Government.
    Frequency: Once per request.
    Estimated Average Burden per Response: 15 minutes.
    Estimated Total Annual Burden: 1,407 hours.
    Addresses:Interested persons are invited to submit written comments 
on the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

    Issued in Washington, DC on April 22, 2014.
Albert R. Spence,
FAA Assistant Information Collection Clearance Officer, IT Enterprises 
Business Services Division, ASP-110.
[FR Doc. 2014-09624 Filed 4-28-14; 8:45 am]
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