Document ID: EPA-HQ-OA-2006-0074-0008
Agency: epa
Document Type: Notice
Title: Agency Information Collection Activities; Submission to OMB for Review and Approval; Comment Request; Voluntary Customer Satisfaction Surveys (Renewal); ICR Number 1711.12, OMB Control No. 2090-0019
Posted Date: 2009-08-25T04:00Z

[Federal Register: August 25, 2009 (Volume 74, Number 163)]
[Notices]               
[Page 42895-42896]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr25au09-69]                         

=======================================================================
-----------------------------------------------------------------------

ENVIRONMENTAL PROTECTION AGENCY

[EPA-HQ-OA-2006-0074; FRL-8948-7]

 
Agency Information Collection Activities; Submission to OMB for 
Review and Approval; Comment Request; Voluntary Customer Satisfaction 
Surveys (Renewal); ICR Number 1711.12, OMB Control No. 2090-0019

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) (44 
U.S.C. 3501 et seq.), this document announces that an Information 
Collection Request (ICR) has been forwarded to the Office of Management 
and Budget (OMB) for review and approval. This is a request to renew an 
existing approved collection. The ICR, which is abstracted below, 
describes the nature of the information collection and its estimated 
burden and cost.

DATES: Additional comments may be submitted on or before September 24, 
2009.

ADDRESSES: Submit your comments, referencing Docket ID No. EPA-HQ-OA-
2006-0074 to (1) EPA online using http://www.regulations.gov (our 
preferred method), by e-mail to docket.oei@epa.gov, or by mail to: EPA 
Docket Center, Environmental Protection Agency, OEI Docket, Mailcode: 
28221T, 1200 Pennsylvania Ave., NW., Washington, DC 20460, and (2) OMB 
by mail to: Office of Information and Regulatory Affairs, Office of 
Management and Budget (OMB), Attention: Desk Officer for EPA, 725 17th 
Street, NW., Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Patricia Bonner, National Center for 
Environmental Innovation [Mail Code 1807T], Environmental Protection 
Agency, 1200 Pennsylvania Ave., NW., Washington, DC 20460; telephone 
number: 202-566-2204; fax number: 202-566-2200; e-mail address: 
bonner.patricia@epa.gov.

SUPPLEMENTARY INFORMATION: EPA has submitted the following ICR to OMB 
for review and approval according to the procedures prescribed in 5 CFR 
1320.12. On March 17, 2009 (74 FR 11372), EPA sought comments on this 
ICR pursuant to 5 CFR 1320.8(d). EPA received no comments during the 
comment period. Any additional comments on this ICR should be submitted 
to EPA and OMB within 30 days of this notice.
    EPA has established a public docket for this ICR under Docket ID 
No. EPA-HQ-OA-2006-0074, which is available for online viewing at 
http://www.regulations.gov, or in person viewing at the OEI Docket in 
the EPA Docket Center (EPA/DC), EPA West, Room 3334, 1301 Constitution 
Ave., NW., Washington, DC. The EPA/DC Public Reading Room is open from 
8:30 a.m. to 4:30 p.m., Monday through Friday, excluding legal 
holidays. The telephone number for the Reading Room is 202-566-1744, 
and the telephone number for the OEI Docket is 202-566-1752.
    Use EPA's electronic docket and comment system at http://
www.regulations.gov to submit or view public comments, access the index 
listing of the contents of the docket, and to access those documents in 
the docket that are available electronically. Once in the system, 
select ``docket search,'' then key in the docket ID number identified 
above. Please note that EPA's policy is that public comments, whether 
submitted electronically or in paper, will be made available for public 
viewing at http://www.regulations.gov as EPA receives them and without 
change, unless the comment contains copyrighted material, Confidential 
Business Information (CBI) or other information whose public disclosure 
is restricted by statute. For further information about the electronic 
docket, go to http://www.regulations.gov.
    Title: Voluntary Customer Satisfaction Surveys (Renewal).
    ICR numbers: EPA ICR No. 1711.12, OMB Control No. 2090-0019.
    ICR Status: This ICR is scheduled to expire on 8/31/09. Under OMB 
regulations, the Agency may continue to conduct or sponsor the 
collection of information while this submission is pending at OMB. An 
Agency may not conduct or sponsor, and a person is not required to 
respond to, a collection of information, unless it displays a currently 
valid OMB control number. The OMB control numbers for EPA's regulations 
in title 40 of the CFR, after appearing in the Federal Register when 
approved, are listed in 40 CFR part 9, are displayed either by 
publication in the Federal Register or by other appropriate means, such 
as on the related collection instrument or form, if applicable. The 
display of OMB control numbers in certain EPA regulations is 
consolidated in 40 CFR part 9.
    Abstract: EPA uses voluntary surveys to learn how satisfied EPA 
customers are with our services and how we can improve services, 
products and processes. EPA surveys individuals who use services or 
could have. During the next three years, EPA plans up to 56 surveys, 
and will use results to target/measure service delivery improvements. 
By seeking renewal of the generic clearance for customer surveys, EPA 
will have the flexibility to gather the views of our customers to 
better determine the extent to which our services, products and 
processes satisfy their needs or need to be improved. The generic 
clearance will speed the review and approval of customer surveys that 
solicit opinions from EPA customers on a voluntary basis, and do not 
involve ``fact-finding'' for the purposes of regulatory development or 
enforcement. An Agency may not conduct or sponsor, and a person is not 
required to respond

[[Page 42896]]

to a collection of information unless it has a currently valid OMB 
control number. The OMB control numbers for EPA's regulations are 
listed in 40 CFR part 9 and 48 CFR chapter 15.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average 0.09 
hours per response. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements which have subsequently changed; train 
personnel to be able to respond to a collection of information; search 
data sources; complete and review the collection of information; and 
transmit or otherwise disclose the information.
    Respondents/Affected Entities: Past EPA customer groups targeted 
for customer satisfaction surveys include individual citizens, 
industry/business, states/other governments, and Web users.
    Estimated Number of Respondents: 15,720.
    Frequency of Response: On occasion.
    Estimated Total Annual Hour Burden: 1,431.
    Estimated Total Annual Cost: $8,800, includes $0 annualized capital 
or O&M costs.
    Changes in the Estimates: There is decrease of 240 hours in the 
total estimated burden currently identified in the OMB Inventory of 
Approved ICR Burdens. This decrease is due to an adjustment to the 
estimates.

    Dated: August 19, 2009.
John Moses,
Director, Collection Strategies Division.
[FR Doc. E9-20398 Filed 8-24-09; 8:45 am]

BILLING CODE 6560-50-P