Document ID: FAA-2012-0838-0001
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Customer Service Surveys
Posted Date: 2012-08-08T04:00Z

[Federal Register Volume 77, Number 153 (Wednesday, August 8, 2012)]
[Notices]
[Page 47492]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-19450]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

Agency Information Collection Activities: Requests for Comments; 
Clearance of a New Approval of Information Collection: FAA Customer 
Service Surveys

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval for a new information collection. 
This is a new generic clearance for the purpose of gathering customer 
satisfaction data directly from customers for a wide variety of 
services.

DATES: Written comments should be submitted by October 9, 2012.

FOR FURTHER INFORMATION CONTACT: Kathy DePaepe at (405) 954-9362, or by 
email at: Kathy.A.DePaepe@faa.gov.

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 2120-XXXX.
    Title: FAA Customer Service Surveys.
    Form Numbers: There are no FAA forms associated with this generic 
collection.
    Type of Review: New generic information collection.
    Background: Executive Order 12862, Setting Customer Service 
Standards, requires that Federal agencies provide the highest quality 
service to our customers by identifying them and determining what they 
think about our existing services and products. The surveys covered in 
the generic clearance will provide the FAA with a means to gather this 
data directly from our customers.
    The information obtained from the surveys will be used to assist in 
evaluating service delivery and processes. The responses to the surveys 
will be voluntary and will not involve information that is required by 
regulations. There will be no direct cost to the respondents other than 
their time. The FAA plans to provide an electronic means for responding 
to the majority of the surveys via the World Wide Web.
    Respondents: State and local governments, aviation industry 
organizations, and the general public.
    Frequency: Information will be collected on occasion.
    Estimated Average Burden per Response: The burden time will vary 
for each survey. Generally we estimate an average burden of 15 minutes 
per response.
    Estimated Total Annual Burden: We estimate that FAA will survey 
approximately 55,000 respondents annually during the next three years. 
Therefore, the estimated total annual burden is 13,750 hours.

ADDRESSES: Send comments to the FAA at the following address: Ms. Kathy 
DePaepe, Room 126B, Federal Aviation Administration, AES-200, 6500 S. 
MacArthur Blvd., Oklahoma City, OK 73169.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

    Issued in Washington, DC on August 1, 2012.
Albert R. Spence,
FAA Assistant Information Collection Clearance Officer, IT Enterprises 
Business Services Division, AES-200.
[FR Doc. 2012-19450 Filed 8-7-12; 8:45 am]
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