Document ID: FAA-2013-0259-2200
Agency: faa
Document Type: Notice
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Renewal of AVIATOR Customer Satisfaction Survey
Posted Date: 2018-03-30T04:00Z

[Federal Register Volume 83, Number 62 (Friday, March 30, 2018)]
[Notices]
[Pages 13808-13809]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-06403]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Renewal of 
AVIATOR Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The collection involves on-line, electronic applicant 
(customer) answers to standard survey questions. The questions are 
presented as multiple-choice selections and free-form text areas where 
applicants can choose their desired answer and, if they wish, add 
additional comments. The information to be collected will be used to 
and is necessary to gage the level of user satisfaction with the 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
system. Additionally, the surveys are used to obtain benchmarking and 
feedback to ensure quality.

DATES: Written comments should be submitted by August 2018.

ADDRESSES: Send comments to the FAA at the following address: Barbara 
Hall, Federal Aviation Administration, ASP-110, 10101 Hillwood Parkway, 
Fort Worth, TX 76177.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including:

(a) Whether the proposed collection of information is necessary for 
FAA's performance
(b) The accuracy of the estimated burden
(c) Ways for FAA to enhance the quality, utility and clarity of the 
information collection and
(d) Ways that the burden could be minimized without reducing the 
quality of the collected information.
    The agency will summarize and/or include your comments in the 
request for OMB's clearance of this information collection.

FOR FURTHER INFORMATION CONTACT: Barbara Hall by email at: 
[email protected]; phone: 940-594-5913.

SUPPLEMENTARY INFORMATION: 

[[Page 13809]]

    OMB Control Number: 2120-0699.
    Title: AVIATOR (Automated Vacancy Information Access Tool for 
Online Referral) Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal.
    Background: The Government Performance and Results Act of 1993 
(GPRA) Section 2(b)(3) requires agencies to ``improve Federal program 
effectiveness and public accountability by promoting a new focus on 
results, service quality, and customer satisfaction''. In addition, as 
stated in the White House ``Memorandum for Heads of Executive 
Departments and Agencies'' regarding Executive Order No. 12862, ``the 
actions the order prescribes, such as surveying customers, surveying 
employees, and benchmarking, shall be continuing agency activities''. 
This collection supports the DOT strategic goal of Organizational 
Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. AVIATOR is the FAA's Online Job Application System. 
The AVIATOR Customer Satisfaction Survey is designed to identify 
potential problems with FAA's automated staffing solutions as well as 
to evaluate customer satisfaction with the on-line application process. 
The information is not gathered by any other collection. It will be 
difficult, if not impossible, to improve the AVIATOR system's overall 
performance and customer satisfaction without utilizing the survey as a 
performance measurement tool.
    Respondents: Individuals who use AVIATOR (the FAA's Online Job 
Application System).
    Frequency: on occasion of use of AVIATOR.
    Estimated Average Burden per Response: .05 hours.
    Estimated Total Annual Burden: 82 hours (It is estimated that it 
will take each of the 75,515 (estimated average) external applicants 
three minutes to complete one survey for a total of 3,776 hours, if all 
external applicants choose to complete the AVIATOR Customer 
Satisfaction Survey. The survey statistics show that an average of 2.2% 
of the applicants (approximately 1,645) complete a survey resulting in 
an estimate of 82 total hours.)

    Issued in Fort Worth, TX, on March 22, 2018.
Barbara L. Hall,
FAA Information Collection Clearance Officer, Performance, Policy, and 
Records Management Branch, ASP-110.
[FR Doc. 2018-06403 Filed 3-29-18; 8:45 am]
 BILLING CODE 4910-13-P