Document ID: FEMA-2020-0004-0002
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities: Submission for OMB Review; Comment Request; FEMA Public Assistance Customer Satisfaction Surveys
Posted Date: 2020-06-19T04:00Z

[Federal Register Volume 85, Number 119 (Friday, June 19, 2020)]
[Notices]
[Pages 37102-37103]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-13274]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2020-0004; OMB No. 1660-0107]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; FEMA Public Assistance Customer Satisfaction 
Surveys

AGENCY: Federal Emergency Management Agency, Department of Homeland 
Security (DHS).

ACTION: 30 Day notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before July 20, 2020.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Information Management Division, 500 C Street SW, Washington, DC 20472, 
email address FEMA-Information-Collections-Management@fema.dhs.gov or 
Kristin Brooks, Statistician, Customer Survey Analysis Section, 
Reporting and Analytics Division, Recovery Directorate, at (940) 891-
8579 or kristin.brooks@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This proposed information collection 
previously published in the Federal Register on January 30, 2020 at 85 
FR 5461 with a 60-day public comment period. No comments were received. 
The purpose of this notice is to notify the public that FEMA will 
submit the

[[Page 37103]]

information collection abstracted below to the Office of Management and 
Budget for review and clearance. The only changes made were to the 
average hourly wage rates based on updated U.S. Department of Labor 
information.

Collection of Information

    Title: FEMA Public Assistance Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    Form Titles and Numbers: FEMA Form 519-0-32, Public Assistance 
Initial Customer Satisfaction Survey (Telephone); FEMA Form 519-0-33, 
Public Assistance Initial Customer Satisfaction Survey (internet); FEMA 
Form 519-0-34, Public Assistance Assessment Customer Satisfaction 
Survey (Telephone); FEMA Form 519-0-35, Public Assistance Assessment 
Customer Satisfaction Survey (internet).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, local, or 
Tribal government.
    Estimated Number of Respondents: 4,034.
    Estimated Number of Responses: 4,034.
    Estimated Total Annual Burden Hours: 1,902.
    Estimated Total Annual Respondent Cost: $110,629.
    Estimated Respondents' Operation and Maintenance Costs: $12,420.
    Estimated Respondents' Capital and Start-Up Costs: N/A.
    Estimated Total Annual Cost to the Federal Government: $803,624.
    Comments: Comments may be submitted as indicated in the ADDRESSES 
caption above. Comments are solicited to (a) evaluate whether the 
proposed data collection is necessary for the proper performance of the 
agency, including whether the information shall have practical utility; 
(b) evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

Maile Arthur,
Acting Records Management Branch Chief, Office of the Chief 
Administrative Officer, Mission Support, Federal Emergency Management 
Agency, Department of Homeland Security.
[FR Doc. 2020-13274 Filed 6-18-20; 8:45 am]
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