Document ID: FEMA-2017-0026-0001
Agency: fema
Document Type: Notice
Title: Agency Information Collection Activities; Proposed Information Collection; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Posted Date: 2017-06-30T04:00Z

[Federal Register Volume 82, Number 125 (Friday, June 30, 2017)]
[Notices]
[Pages 29911-29912]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-13699]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2017-0026; OMB No. 1660-NW103]

Agency Information Collection Activities; Proposed Information 
Collection; Comment Request; Federal Emergency Management Agency 
Programs Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency (FEMA), DHS.

ACTION: Notice of new information collection; request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to comment on a new 
information collection to replace a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Individual 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
individuals and households.

DATES: Comments must be submitted on or before August 29, 2017.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID

[[Page 29912]]

FEMA-2017-0026. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 8NE, Washington, DC 
20472-3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Jessica Guillory, Statistician, 
Customer Survey & Analysis Section, Recovery Directorate, FEMA at 
Jessica.Guillory@fema.dhs.gov, 940-891-8528. You may contact the 
Records Management Division for copies of the proposed collection of 
information at email address: FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107 
Stat. 285) requires agencies to set missions and goals and measure 
performance against them. In addition, the GPRA Modernization Act of 
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance 
assessments of government programs for the purposes of assessing agency 
performance and improvement. FEMA will fulfill these requirements by 
collecting customer satisfaction program information through surveys of 
the Recovery Directorate's external customers.

Collection of Information

    Title: Federal Emergency Management Agency Programs Customer 
Satisfaction Surveys.
    Type of Information Collection: New information collection.
    OMB Number: 1660-NW103.
    FEMA Forms: FEMA Form 519-0-45, Preparedness Survey--Electronic; 
FEMA Form 519-0-44, Preparedness Survey--Phone; FEMA Form 519-0-47, 
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form 
519-0-46, Transitional Sheltering Assistance (TSA) Survey--Phone; FEMA 
Form 519-0-49, Temporary Housing Units (THU) Survey--Electronic; FEMA 
Form 519-0-48, Temporary Housing Units (THU) Survey--Phone; FEMA Form 
519-0-51, Shelter and Temporary Essential Power (STEP) Survey--
Electronic; FEMA Form 519-0-50, Shelter and Temporary Essential Power 
(STEP) Survey--Phone.
    Abstract. Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. Analysis from the survey is 
used to measure FEMA's survivor-centric mission of being accessible, 
simple, timely and effective in meeting the needs of survivors.
    Affected Public: Individuals and households.
    Number of Respondents: 8,896.
    Number of Responses: 8,896.
    Estimated Total Annual Burden Hours: 5,548.
    Estimated Cost: The estimated annual burden hour cost to 
respondents is $193,292. The estimated annual non-labor cost to 
respondents participating and traveling to focus groups is $30,816. 
There are no annual costs to respondents' operations and maintenance 
costs for technical services. There are no annual start-up or capital 
costs. The cost to the Federal Government is $716,338.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: June 26, 2017.
Tammi Hines,
Records Management Program Chief (Acting), Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-13699 Filed 6-29-17; 8:45 am]
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