DOI: 10.5281/zenodo.15257447
title: Database of patient reviews expressing dissatisfaction with the quality of medical services in Russia in 2012-2023

description: Data format and access

The database consists of full-text patient reviews, reflecting their dissatisfaction with healthcare quality. Materials in Russian have been posted in the «Review list» of the site infodoctor.ru. Publication period: July 2012 to August 2023. The database consists of 18,492 reviews covering 16 Russian cities with population of over one million. Data format: .xlsx.

Data access: 10.5281/zenodo.15257447 

Data collection methodology

Based on the fact that negative reviews may be more reliable than positive ones, the authors carried out negative reviews from 16 Russian cities with a population of over one million, for which it was possible to collect representative samples (at least 1000 reviews for each city). We have extracted reviews from the one-star section of this site's guestbook, as they are reliably identified as negative. Duplicates were removed from the database. Personal data in comment texts have been replaced with "##########". The author's gender was determined manually based on his/her name or gender endings in the texts of reviews. Otherwise, we indicated "0" - gender cannot be determined.

For Moscow reviews, classification was carried out using manual markup methods - based on the majority of votes for the review class from 3 annotators (if at least one annotator indicated that it was impossible to determine, the review was classified as #N/A - impossible to clearly determine). For reviews from other cities, classification was made into 3 classes using machine learning methods based on logistic regression. The classification accuracy was 88%.

The medical specialties were distributed into large groups for the convenience of further analysis. The correspondence of medical specialties to large groups is presented in detail in Appendix 1.

Sample structure and description of variables

·      CITY – the name of a city with a population of over a million (on a separate sheet – Moscow), the other 15 are Volgograd, Voronezh, Yekaterinburg, Kazan, Krasnodar, Krasnoyarsk, Nizhny Novgorod, Novosibirsk, Omsk, Perm, Rostov-on-Don, Samara, St. Petersburg, Ufa, Chelyabinsk

·      TEXT – review text

·      GENDER – gender of the review author (2 – female, 1 – male, 0 – cannot be determined)

·      CLASS_1 – group of reasons for dissatisfaction with medical care (M – issues of medical content, O – issues of organizational support and economic aspect, C – mixed (combined) class, #N/A – cannot be clearly determined)[1]

·      CLASS_2 – group of reasons for dissatisfaction with medical care (0 – issues of medical content, 1 – issues of organizational support and economic aspect, 2 – mixed (combined) class, #N/A – cannot be clearly determined)

·      DAY – day of the month the review was posted

·      MONTH – month the review was posted

·      YEAR – year the review was posted

·      DOCTOR_OR_CLINIC – what or who is the review dedicated to – the doctor or the clinic

·      SPEC – physician specialty (for observations where the review is dedicated to the physician)

·      GROUP_SPEC – a large group of a physician’s specialty

·      ID – observation identifier 

Database application

The data are suitable for analyzing patient dissatisfaction trends with medical services in Russia over the period from July 2012 to August 2023. This dataset could be particularly useful for healthcare providers, policymakers, and researchers interested in understanding patient experiences and identifying areas for quality improvement in Russian healthcare. Some potential applications include:



Analyzing geographic patterns of patient complaints across different cities in Russia

Examining trends in patient dissatisfaction over time

Identifying common reasons for dissatisfaction with medical care

Comparing dissatisfaction levels between different medical specialties

Assessing gender differences in patient complaints


The database provides rich qualitative data through full-text review texts, allowing for in-depth analysis of patient experiences. The structured variables like city, date, doctor/clinic information, etc. enable quantitative analysis as well. This combination of qualitative and quantitative data makes it possible to gain a comprehensive understanding of patient dissatisfaction patterns in Russia's healthcare system over more than a decade.

For researchers specifically interested in healthcare quality issues, this dataset could serve as an important resource for studying patient experiences and outcomes in Russia's medical system. The longitudinal nature of the data (2012-2023) also allows for analysis of changes over time in patient satisfaction.

Overall, this database provides valuable insights into patient perceptions of healthcare quality that could inform policy decisions, quality improvement 






[1] We divided the variable-indicator of the group of reasons for dissatisfaction with medical care into 2 options - with letter (CLASS_1) and numeric codes (CLASS_2) (for the convenience of possible use of data in the work)
description: Funding

This work was supported by the Non-Profit Foundation for the Advancement of Science and Education "INTELLECT", as well as the Faculty of Economics of Lomonosov Moscow State University as part of the research on the topic “Population reproduction in socio-economic development” (No. 122041800047-9 (2017–2027), headed by I.E. Kalabikhina).
description: Abstract

The database contains patient reviews from the review aggregator infodoctor.ru in .xlsx format (UTF-8 encoding). The comparative advantage of this aggregator over alternative large Russian platforms (prodoctorov.ru, docdoc.ru) is the availability of grouping of reviews by rating from 1 to 5 stars in the context of different Russian cities, which significantly simplifies the data collection procedure. The dataset is made up of negative reviews (18,492 reviews, 1 star out of 5, the worst reviews) in Russia. Of these, 8,108 reviews are related to Moscow, 2,356 to St. Petersburg, the remaining 8,028 negative reviews are related to other 14 Russian cities with a population of over one million. The data was collected for the period from July 2012 to August 2023.

JEL codes: C45, I11, I18, J10

 
description: Information about the authors

Irina Evgenievna Kalabikhina, Doctor of Sciences (Economics), Professor, Head of the Population Department, Faculty of Economics, Lomonosov Moscow State University, Scientific and Educational School "Brain, Cognitive Systems, Artificial Intelligence", kalabikhina@my.msu.ru

Anton Vasilievich Kolotusha, Ph.D. (in Economics), Programmer Category 2 of Laboratory of Information and Analytical Resources, Faculty of Economics, Lomonosov Moscow State University, Scientific and Educational School "Brain, Cognitive Systems, Artificial Intelligence", kolotusha@my.msu.ru
description: Appendix 1. Grouping of medical specialties (in English)[1]






Medical specialties



Enlargement





abdominal surgeon



Surgeon





obstetrician



Gynecologist





allergist



Allergist





andrologist



Urologist





anesthetist



Surgeon





venereologist



Dermatologist





vertebrologist



Neurologist





laboratory diagnostics doctor



Clinical and diagnostic laboratory





MRI doctor



Functional Diagnostics





GP



Therapist





sports medicine doctor



Therapist





functional diagnostics doctor



Functional Diagnostics





geneticist



Clinical and diagnostic laboratory





gastroenterologist



Gastroenterologist





hematologist



Hematologist





hepatologist



Gastroenterologist





gynecologist



Gynecologist





gynecologist-endocrinologist



Gynecologist





hirudotherapist



Alternative science





dermatologist



Dermatologist





defectologist



Speech therapist





diabetologist



Endocrinologist





nutritionist



Endocrinologist





immunologist



Allergist





implantologist



Surgeon





physical therapy instructor



Injury





infectious disease specialist



Infection





cardiologist



Circulatory system diseases





cardiac surgeon



Circulatory system diseases





kinesiologist



Alternative science





coloproctologist



Proctologist





cosmetologist



Dermatologist





laser therapist



Dermatologist





speech therapist



Speech therapist





mammologist



Oncologist (by affiliation)





manual therapist



Procedures





masseur



Procedures





mycologist



Dermatologist





expert in narcology



Psychiatrist





neurologist



Neurologist





neuropsychologist



Psychiatrist





neurosurgeon



Surgeon





neonatologist



Therapist





nephrologist



Urologist





oncologist



Oncologist





orthodontist



Dentist





orthopedist



Injury





osteopath



Alternative science





otolaryngologist



ENT





ophthalmologist



Ophthalmologist





ophthalmic surgeon



Ophthalmologist





periodontist



Dentist





pediatrician



Therapist





plastic surgeon



Surgeon





podiatrist



Dermatologist





occupational pathologist



Therapist





psychiatrist



Psychiatrist





psychotherapist



Psychiatrist





pulmonologist



Pulmonologist





rehabilitation specialist



Injury





rheumatologist



Allergist





radiologist



Functional Diagnostics





reproductive specialist



Procedures





reflexologist



Alternative science





sexologist



Psychiatrist





somnologist



Psychiatrist





vascular surgeon



Circulatory system diseases





computer tomography specialist



Functional Diagnostics





dentist



Dentist





dental hygienist



Dentist





orthopedic dentist



Dentist





Dentist-therapist



Dentist





dental surgeon



Dentist





audiologist



Speech therapist





therapist



Therapist





thoracic surgeon



Surgeon





traumatologist



Injury





transfusiologist



Procedures





trichologist



Dermatologist





Ultrasound diagnostician



Functional Diagnostics





urologist



Urologist





physiotherapist



Procedures





phlebologist



Circulatory system diseases





phthisiologist



Infection





surgeon



Surgeon





maxillofacial surgeon



Surgeon





endocrinologist



Endocrinologist





endoscopist



Functional Diagnostics





epileptologist



Neurologist










[1] We thank Anton Nikolaev for his help
description: Приложение 1. Группировка врачебных специальностей на русском языке (in Russian)[1]






Врачебные специальности



Укрупнение





абдоминальный хирург



Хирург





акушер



Гинеколог





аллерголог



Аллерголог





андролог



Уролог





анестезиолог



Хирург





венеролог



Дерматолог





вертебролог



Невролог





врач лабораторной диагностики



КДЛ





врач МРТ



ФунДиаг (функциональный диагност)





врач общей практики



Терапевт





врач спортивной медицины



Терапевт





врач функциональной диагностики



ФунДиаг





врач-генетик



КДЛ





гастроэнтеролог



Гастроэнтеролог





гематолог



Гематолог





гепатолог



Гастроэнтеролог





гинеколог



Гинеколог





гинеколог-эндокринолог



Гинеколог





гирудотерапевт



Альтернативная наука





дерматолог



Дерматолог





дефектолог



Логопед





диабетолог



Эндокринолог





диетолог



Эндокринолог





иммунолог



Аллерголог





имплантолог



Хирург





инструктор ЛФК



Травма





инфекционист



Инфекция





кардиолог



БСК





кардиохирург



БСК





кинезиолог



Альтернативная наука





колопроктолог



Колопроктолог





косметолог



Дерматолог





лазеротерапевт



Дерматолог





логопед



Логопед





маммолог



Онколог (по связанности)





мануальный терапевт



Процедуры





массажист



Процедуры





миколог



Дерматолог





нарколог



Психиатр





невролог



Невролог





нейропсихолог



Психиатр





нейрохирург



Хирург





неонатолог



Терапевт





нефролог



Уролог





онколог



Онколог





ортодонт



Стоматолог





ортопед



Травма





остеопат



Альтернативная наука





отоларинголог



ЛОР





офтальмолог



Офтальмолог





офтальмохирург



Офтальмолог





пародонтолог



Стоматолог





педиатр



Терапевт





пластический хирург



Хирург





подолог



Дерматолог





профпатолог



Терапевт





психиатр



Психиатр





психотерапевт



Психиатр





пульмонолог



Пульманолог





реабилитолог



Травма





ревматолог



Аллерголог





рентгенолог



ФунДиаг





репродуктолог



Процедуры





рефлексотерапевт



Альтернативная наука





сексолог



Психиатр





сомнолог



Психиатр





сосудистый хирург



БСК





специалист по компьютерной томографии



ФунДиаг





стоматолог



Стоматолог





стоматологический гигиенист



Стоматолог





стоматолог-ортопед



Стоматолог





стоматолог-терапевт



Стоматолог





стоматолог-хирург



Стоматолог





сурдолог



Логопед





терапевт



Терапевт





торакальный хирург



Хирург





травматолог



Травма





трансфузиолог



Процедуры





трихолог



Дерматолог





УЗИ-диагност



ФунДиаг





уролог



Уролог





физиотерапевт



Процедуры





флеболог



БСК





фтизиатр



Инфекция





хирург



Хирург





челюстно-лицевой хирург



Хирург





эндокринолог



Эндокринолог





эндоскопист



ФунДиаг





эпилептолог



Невролог





 

 

 

 

 






[1] Благодарим Антона Николаева за помощь