cometadata/datacite-titles-descriptions-related-identifiers huggingface dataset:
DOI: 10.6084/m9.figshare.5667463
title: The relationship between happiness and the desire for hospitality mediated by tourist self-image and destination image

description: Abstract This research is justified by the need to broaden the theory about consumer behavior in tourism and the importance of improving commercial practices. The main objective of this study is to analyze the relationship between the search for happiness in the tourist experience and the desire for local hospitality, mediated by the congruence between the tourist's self-image and the destination image. A survey yielded 221 completed questionnaires. We took a quantitative approach to data analysis using multiple linear regression technique, and the results indicate a significant and positive relationship between the search for happiness in the tourist experience and the desire for local hospitality, mediated by the congruence of tourists self-image (how they see themselves) and tourist destination image. The originality of this study is to identify the self-image of the tourist and tourist destination as factors mediating the perception of local hospitality.
DOI: 10.6084/m9.figshare.5667463.v1
title: The relationship between happiness and the desire for hospitality mediated by tourist self-image and destination image

description: Abstract This research is justified by the need to broaden the theory about consumer behavior in tourism and the importance of improving commercial practices. The main objective of this study is to analyze the relationship between the search for happiness in the tourist experience and the desire for local hospitality, mediated by the congruence between the tourist's self-image and the destination image. A survey yielded 221 completed questionnaires. We took a quantitative approach to data analysis using multiple linear regression technique, and the results indicate a significant and positive relationship between the search for happiness in the tourist experience and the desire for local hospitality, mediated by the congruence of tourists self-image (how they see themselves) and tourist destination image. The originality of this study is to identify the self-image of the tourist and tourist destination as factors mediating the perception of local hospitality.
DOI: 10.6084/m9.figshare.14327783
title: Tourism image and identity related to cultural practices and heritage perceived by residents: perspectives from the city of Blumenau, Santa Catarina, Brazil

description: Abstract Proposal: The growth of tourism leads to a large increase of tourism products offered in the market. Before travel decision making, and among the many options available, the tourist seeks information about the various destinations. The destination image created in this search process is a key driver for tourists. Despite the variety of factors that make up a given destination image, the cultural identity is composed of the destination own heritage. Also, to create an identity of a place involves the participation of the residents of the destination. Objective: This study seeks to analyze the brewing culture, as a possible cultural identity of the city of Blumenau and therefore considers the attitudes of the residents. Methodological Design: The research is considered exploratory and descriptive, with quantitative approach. From the review of the literature on the subject, we established twelve hypotheses. We performed data collection and analysis using the following statistical procedures: Cronbach's Alpha, Spearman's correlation, and the hypothesis test, using SSPS software. Results: The results obtained in the research, confirmed seven of the twelve hypotheses, indicating the existence of positive relations between the influence of the habits of the residents and the dimensions of the identity of Blumenau. Originality: It is concluded that it is possible to use the brewery culture as a cultural identity of the city, thus suitable for tourism promotion.
DOI: 10.6084/m9.figshare.5666902
title: Service failures as organisational crises in business travel: origins and operational strategies as perceived by events professionals

description: Abstract Justified purpose of the topic: Research on crisis management in the meetings industry only focused on the process of crisis preparedness and the perception of meeting planners towards crises, with little research carried out on the strategies adopted to manage crisis within the meetings industry. Objective: This paper explores crisis management perceptions and practices by meetings professionals from two perspectives: origins of crisis and crisis management strategies. Methodology: The study adopted an exploratory perspective through interviewing 11 Turkish meeting planners who were asked to revisit past crisis experiences through the critical incident technique. Results: Meetings were shown to be highly prone to smaller scale, operational crisis in particular. Therefore, to meeting planners crises are more about service failures than major disruptive events that question the organisation’s existence as per the traditional definition of crisis. Crises are classified using a matrix that considers the source of the crisis (internal/external) and the degree of control (controllable/non-controllable). Meeting planners tend to attribute crises events to others than themselves and perceive them as mostly uncontrollable, related third party suppliers (including venues/hotels) and clients. Crisis management strategies employed in each of the four phases of crisis (prevention/preparation, coping, recovery and learning) were carried out at an individual level, with little formalisation at the organisational level evident. Negative perceptions about the need for formalisation were reflected in the rejection of developing crisis management plans. Originality: This paper contributes to the literature by demonstrating that crisis management frameworks can be employed to examine crises that are essentially service failures. As a consequence, the distinction between the notions of service failure and crisis may be artificial rather than real. Therefore, researchers planning studies on crises-service failure should consider looking at both literatures in order to integrate both bodies of knowledge.
DOI: 10.6084/m9.figshare.5666902.v1
title: Service failures as organisational crises in business travel: origins and operational strategies as perceived by events professionals

description: Abstract Justified purpose of the topic: Research on crisis management in the meetings industry only focused on the process of crisis preparedness and the perception of meeting planners towards crises, with little research carried out on the strategies adopted to manage crisis within the meetings industry. Objective: This paper explores crisis management perceptions and practices by meetings professionals from two perspectives: origins of crisis and crisis management strategies. Methodology: The study adopted an exploratory perspective through interviewing 11 Turkish meeting planners who were asked to revisit past crisis experiences through the critical incident technique. Results: Meetings were shown to be highly prone to smaller scale, operational crisis in particular. Therefore, to meeting planners crises are more about service failures than major disruptive events that question the organisation’s existence as per the traditional definition of crisis. Crises are classified using a matrix that considers the source of the crisis (internal/external) and the degree of control (controllable/non-controllable). Meeting planners tend to attribute crises events to others than themselves and perceive them as mostly uncontrollable, related third party suppliers (including venues/hotels) and clients. Crisis management strategies employed in each of the four phases of crisis (prevention/preparation, coping, recovery and learning) were carried out at an individual level, with little formalisation at the organisational level evident. Negative perceptions about the need for formalisation were reflected in the rejection of developing crisis management plans. Originality: This paper contributes to the literature by demonstrating that crisis management frameworks can be employed to examine crises that are essentially service failures. As a consequence, the distinction between the notions of service failure and crisis may be artificial rather than real. Therefore, researchers planning studies on crises-service failure should consider looking at both literatures in order to integrate both bodies of knowledge.
DOI: 10.6084/m9.figshare.6317942
title: Sport tourism: a comparative analysis of residents from Brazil and Hong Kong

description: Abstract This paper presents a comparative analysis of residents from Brazilian cities and Hong Kong to an incentive of travelling as sport event tourists. The findings from Hong Kong (n=134) and São Paulo (n=151) reveal their different travel incentives, ability and characteristics in terms of annual and infrequent sport events. When determining interest in a sport event, excitement and safety are of paramount concern to respondents from both territories. As sport event tourism does not automatically flourish and remain sustained after the presence of a mega-event, city governments are recommended to react to the preferences of specific market.
DOI: 10.6084/m9.figshare.6317942.v1
title: Sport tourism: a comparative analysis of residents from Brazil and Hong Kong

description: Abstract This paper presents a comparative analysis of residents from Brazilian cities and Hong Kong to an incentive of travelling as sport event tourists. The findings from Hong Kong (n=134) and São Paulo (n=151) reveal their different travel incentives, ability and characteristics in terms of annual and infrequent sport events. When determining interest in a sport event, excitement and safety are of paramount concern to respondents from both territories. As sport event tourism does not automatically flourish and remain sustained after the presence of a mega-event, city governments are recommended to react to the preferences of specific market.
DOI: 10.6084/m9.figshare.6318338
title: Tourist experience measurement in Quito city

description: Abstract Although the tourist experience has been studied in-depth, the need for new methods for measuring it from a holistic perspective remains latent. This research aims to measure the tourist experience in Quito through Likert-type scales on a comprehensive set of dimensions and indicators proposed in the literature, and their graphic presentation through importance-performance analysis matrix. To do this, a multivariate analysis was carried out and a theoretical proposal of dimensions and indicators of tourism experience is validated. Thus, this study determines the importance of each dimension and the performance perceived in them by tourists, identifying the influential factors on tourist satisfaction. The study validates the theoretical model subjected to empirical verification and shows that the tourist experience in Quito is highly satisfactory and influenced by twenty key aspects. Finally, research determines that tourist's expectations in the dimensions: uniqueness, multisensory, rational quality, and personal enrichment, are balanced with what they obtained during their trip; on the other side, performance related to dimensions relational development and responsibility are perceived below their expectations.
DOI: 10.6084/m9.figshare.6318338.v1
title: Tourist experience measurement in Quito city

description: Abstract Although the tourist experience has been studied in-depth, the need for new methods for measuring it from a holistic perspective remains latent. This research aims to measure the tourist experience in Quito through Likert-type scales on a comprehensive set of dimensions and indicators proposed in the literature, and their graphic presentation through importance-performance analysis matrix. To do this, a multivariate analysis was carried out and a theoretical proposal of dimensions and indicators of tourism experience is validated. Thus, this study determines the importance of each dimension and the performance perceived in them by tourists, identifying the influential factors on tourist satisfaction. The study validates the theoretical model subjected to empirical verification and shows that the tourist experience in Quito is highly satisfactory and influenced by twenty key aspects. Finally, research determines that tourist's expectations in the dimensions: uniqueness, multisensory, rational quality, and personal enrichment, are balanced with what they obtained during their trip; on the other side, performance related to dimensions relational development and responsibility are perceived below their expectations.
DOI: 10.6084/m9.figshare.7020524
title: Fans of Sesc in São Paulo: a study on hospitality and welcome

description: Abstract The study presents the results of an empirical research in the area of hospitality and reception that intended to outline a profile of the participants of social networks’ groups of fans of Sesc in São Paulo, cultural and leisure center with 41 units in the state of São Paulo. The hypothesis is that this virtual group represents the institution's priority public: the trade, service and tourism worker, whom Prahalad calls the the pyramid bottom. For the theoretical basis, some of the concepts were sought in authors of hospitality, economics and culture. A questionnaire was then prepared with 17 questions - 14 of which were multiple-choice and with more than one selection and 3 were open - divided into three sections: the first one, that selected those who participated in any of the selected Facebook groups; the second, to outline a brief socioeconomic profile; and the third, which sought to better understand attendance and participation in the activities of the Sesc in the state of São Paulo. The research was available from November 26 to December 4, 2017, with 224 valid answers. From a statistical and exploratory character for subsequent descriptive analysis, the questionnaire was applied in three groups of fans selected by number of participants. At the end of the analysis, it was possible to present a brief overview of the profile of the fan of Sesc, participant of groups of Facebook, and that perceive the relations of hospitality with the employees of the institution.
DOI: 10.6084/m9.figshare.7020524.v1
title: Fans of Sesc in São Paulo: a study on hospitality and welcome

description: Abstract The study presents the results of an empirical research in the area of hospitality and reception that intended to outline a profile of the participants of social networks’ groups of fans of Sesc in São Paulo, cultural and leisure center with 41 units in the state of São Paulo. The hypothesis is that this virtual group represents the institution's priority public: the trade, service and tourism worker, whom Prahalad calls the the pyramid bottom. For the theoretical basis, some of the concepts were sought in authors of hospitality, economics and culture. A questionnaire was then prepared with 17 questions - 14 of which were multiple-choice and with more than one selection and 3 were open - divided into three sections: the first one, that selected those who participated in any of the selected Facebook groups; the second, to outline a brief socioeconomic profile; and the third, which sought to better understand attendance and participation in the activities of the Sesc in the state of São Paulo. The research was available from November 26 to December 4, 2017, with 224 valid answers. From a statistical and exploratory character for subsequent descriptive analysis, the questionnaire was applied in three groups of fans selected by number of participants. At the end of the analysis, it was possible to present a brief overview of the profile of the fan of Sesc, participant of groups of Facebook, and that perceive the relations of hospitality with the employees of the institution.
DOI: 10.6084/m9.figshare.7020170.v1
title: The convergence of environmental sustainability and ocean cruises in two moments: in the academic research and corporate communication

description: Abstract Concerns for world peace, freedom, and the future of people and the planet have led to several United Nations Conferences, generating discussions on global sustainable development. These efforts resulted in the 2030 Agenda and its 17 Sustainable Development Goals (SDGs). The proposed Goal 14 reflects the concern for the conservation and sustainable use of oceans, seas, and marine resources. In this context, the research objects of this study are ocean cruise ships and the main dimension surveyed is environmental sustainability. Firstly, the study sought to identify through the convergence of the dimensions of sustainability and cruises the contributions to the cruise industry that promote the SDGs. To this end, we carried out a bibliometric analysis of scientific production on cruise ship environment, narrowing the research focus on environmentally sustainable practices. The second research objective is to examine cruise companies’ strategic inclination to provide information on environmental initiatives to the market. The results show little scientific research focused on the convergence of the two topics studied, environmental sustainability and cruises. Only 12 scientific articles were identified. Regarding the information on environmentally sustainable practices, the findings show that only 22.6% of the 31 cruise companies surveyed provide this information on their corporate websites.
DOI: 10.6084/m9.figshare.7020272
title: Relational economic geography and its use in tourism clusters studies

description: Abstract This paper presents the evolution of the theory of Relational Economic Geography (REG) as a theoretical framework for the regional analysis and tourism destinations analysis. It discusses the origin, foundations, conceptualization trends, and criticism of this perspective. It also contextualizes through a comparison between the analyses of tourism destinations based on productive clusters (networks, districts, clusters, and local productive arrangements) and analysis from the REG perspective. It is a qualitative study, of theoretical and conceptual review, whose objective is to verify if REG is either a complementary perspective to the classic studies of productive agglomerations or a perspective that can substitute them, addressing the gaps that have been pointed out by the researchers. The findings suggest that REG can be used in tourism destination studies, regardless of the territorial/ productive organization. Also, the REG approach can generate tools to translate the relational thinking, taking it out of abstraction and bringing this theoretical concept into the practice of territorial management of tourism destination.
DOI: 10.6084/m9.figshare.7020272.v1
title: Relational economic geography and its use in tourism clusters studies

description: Abstract This paper presents the evolution of the theory of Relational Economic Geography (REG) as a theoretical framework for the regional analysis and tourism destinations analysis. It discusses the origin, foundations, conceptualization trends, and criticism of this perspective. It also contextualizes through a comparison between the analyses of tourism destinations based on productive clusters (networks, districts, clusters, and local productive arrangements) and analysis from the REG perspective. It is a qualitative study, of theoretical and conceptual review, whose objective is to verify if REG is either a complementary perspective to the classic studies of productive agglomerations or a perspective that can substitute them, addressing the gaps that have been pointed out by the researchers. The findings suggest that REG can be used in tourism destination studies, regardless of the territorial/ productive organization. Also, the REG approach can generate tools to translate the relational thinking, taking it out of abstraction and bringing this theoretical concept into the practice of territorial management of tourism destination.
DOI: 10.6084/m9.figshare.7020170
title: The convergence of environmental sustainability and ocean cruises in two moments: in the academic research and corporate communication

description: Abstract Concerns for world peace, freedom, and the future of people and the planet have led to several United Nations Conferences, generating discussions on global sustainable development. These efforts resulted in the 2030 Agenda and its 17 Sustainable Development Goals (SDGs). The proposed Goal 14 reflects the concern for the conservation and sustainable use of oceans, seas, and marine resources. In this context, the research objects of this study are ocean cruise ships and the main dimension surveyed is environmental sustainability. Firstly, the study sought to identify through the convergence of the dimensions of sustainability and cruises the contributions to the cruise industry that promote the SDGs. To this end, we carried out a bibliometric analysis of scientific production on cruise ship environment, narrowing the research focus on environmentally sustainable practices. The second research objective is to examine cruise companies’ strategic inclination to provide information on environmental initiatives to the market. The results show little scientific research focused on the convergence of the two topics studied, environmental sustainability and cruises. Only 12 scientific articles were identified. Regarding the information on environmentally sustainable practices, the findings show that only 22.6% of the 31 cruise companies surveyed provide this information on their corporate websites.
DOI: 10.6084/m9.figshare.7710857
title: Archaeological heritage management and tourism development: actions and proposals

description: Abstract This article presents the state of the art of practices involving Tourism and Archeology, in various parts of the world and in Brazil. It aimed to present successful and not so successful cases of pioneering actions in countries with high archaeological potential such as Portugal, Romania, Turkey, Mexico, Dominican Republic, Chile, Brazil, United States, among others. The methods used were the documentary research and bibliographical research in databases, obtained in digital media, willing to find researches involving the subject of archeological tourism in Europe, America and Brazil. As a result, the factors guiding these actions were identified and a reference model for archaeological heritage management was built so it can be used as an instrument of dissemination, protection, sustainability and integration with the local community.
DOI: 10.6084/m9.figshare.7710857.v1
title: Archaeological heritage management and tourism development: actions and proposals

description: Abstract This article presents the state of the art of practices involving Tourism and Archeology, in various parts of the world and in Brazil. It aimed to present successful and not so successful cases of pioneering actions in countries with high archaeological potential such as Portugal, Romania, Turkey, Mexico, Dominican Republic, Chile, Brazil, United States, among others. The methods used were the documentary research and bibliographical research in databases, obtained in digital media, willing to find researches involving the subject of archeological tourism in Europe, America and Brazil. As a result, the factors guiding these actions were identified and a reference model for archaeological heritage management was built so it can be used as an instrument of dissemination, protection, sustainability and integration with the local community.