DOI: 10.5255/ukda-sn-8312-1
title: Community Mental Health Service User Survey, 2017
title: National Health Service Patient Survey Programme, 2003-
title: MH17

description: &lt;p&gt;The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.&lt;br&gt;
&lt;br&gt;The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.&lt;br&gt;
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.&lt;br&gt;
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&lt;i&gt;History of the programme&lt;br&gt;&lt;/i&gt;&lt;br&gt;
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.&lt;br&gt;
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Further information about the National Patient Survey Programme may be found on the CQC &lt;a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank"&gt;Patient Survey Programme&lt;/a&gt; web pages.&lt;br&gt;
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&lt;/p&gt; The &lt;i&gt;Community Mental Health Service User Survey, 2017&lt;/i&gt; (MH17) was designed to provide actionable feedback to each participating trust on service users' views of the care they had received. The survey covers issues that affect the quality of care that people receive and were identified by people as important to them. Topics covered include: health and social care workers, planning care, reviewing care, crisis care, treatments and other areas of life. The results are primarily intended for use by NHS trusts to help them improve their performance. The results from this survey will be used by the Care Quality Commission in its assessment of NHS mental health trusts in England. Data from the survey will also be included in the data packs for inspections.&lt;br&gt;
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In 2014, the &lt;I&gt;Community Mental Health Service User Survey&lt;/I&gt; was substantially redeveloped and results from 2014 onwards are not comparable with previous surveys.&lt;br&gt;
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Further information may be found on the CQC &lt;a href="http://www.cqc.org.uk/publications/surveys/community-mental-health-survey-2017" title="Community Mental Health Survey, 2017" target="_blank"&gt;Community Mental Health Survey, 2017&lt;/a&gt; webpage.&lt;br&gt;
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