title: ÐÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð²ÑÐ³Ð¾ÑÐ°Ð½Ð¸Ñ Ñ Ð¾Ð¿ÐµÑÐ°ÑÐ¾ÑÐ¾Ð² Ð¿ÑÐ½ÐºÑÐ¾Ð² Ð²ÑÐ´Ð°ÑÐ¸ Ð¸Ð½ÑÐµÑÐ½ÐµÑ-Ð·Ð°ÐºÐ°Ð·Ð¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Identification of professional burnout among operators of Internet order points
Creators: name: ÐÐµÑÐ¸ÑÑÐ¾Ð²Ð°, ÐÐ¸Ð»ÐµÐ½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð¾Ñ ÑÐ°Ð½Ð° ÑÑÑÐ´Ð°
Ð±ÐµÐ·Ð¾Ð¿Ð°ÑÐ½Ð¾ÑÑÑ ÑÑÑÐ´Ð¾Ð²Ð¾Ð³Ð¾ Ð¿ÑÐ¾ÑÐµÑÑÐ°
Ð¿ÑÐ¾ÑÐ¸Ð»Ð°ÐºÑÐ¸ÐºÐ° ÑÐ¼Ð¾ÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð²ÑÐ³Ð¾ÑÐ°Ð½Ð¸Ñ
occupational health and safety
work safety
prevention of emotional burnout

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description: This work is devoted to the study of professional burnout among operators of Internet order points, as well as the development of recommendations for reducing and preventing professional burnout among them. The object of the study is the operators of Internet order points of Krasnogvardeysky and Frunzensky district of St. Petersburg. The subject of the study is professional burnout in operators of Internet order points. The purpose of the work is to study professional burnout among specialists working in Internet order points, as well as the development of recommendations for its prevention and management, in order to improve their well-being and labor efficiency. During the work the following tasks were solved: 1. Consideration of the peculiarities of professional burnout among operators of Internet order points. 2. Conducting a survey of the control group among operators of Internet order points. 3. Analyzing the results of the survey of the control group. 4. Development of recommendations to prevent and reduce professional burnout among operators of Internet order points. As a result of the work a control group of operators of Internet order points was studied using questionnaires of V.V. Boyko and K. Maslach in order to identify and study professional burnout among these employees. To collect the data, we used a questionnaire consisting of 114 questions (three parts: 8 general questions, 84 questions from the questionnaire Â«Diagnostics of professional burnout according to V.V. BoykoÂ», 22 questions from the questionnaire Â«Diagnostics of professional burnout according to K. MaslachÂ»), designed in Google Forms. This is a special online service for creating feedback forms and electronic online testing. Due to such advantages as accessibility, ease of use, the ability to edit freely, and being free, this particular service was chosen. The results were collected and systematized using Microsoft Excel, which is used to work with spreadsheets. For statistical data analysis, the Statistical Package for the Social Sciences (SPSS Statistics) program was used, the results of which made it possible to identify the presence of the necessary links between the parameters, their strength and direction, as well as to give certain recommendations for reducing and preventing professional burnout among operators of online pick-up points.