title: Ð¡ÐµÐ¼Ð°Ð½ÑÐ¸ÑÐµÑÐºÐ¸Ð¹ Ð¿Ð¾Ð¸ÑÐº Ð¿Ð¾ Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸ Ð² ÑÐ¸ÑÑÐµÐ¼Ðµ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ ÑÐµÑÐµÐ½Ð¸Ñ Ð·Ð°Ð¿ÑÐ¾ÑÐ¾Ð² Ð·Ð°ÐºÐ°Ð·ÑÐ¸ÐºÐ°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Semantic search for documentation in the automation system for solving customer requests
Creators: name: Ð¡Ð¾Ð»Ð¾Ð¼Ð¾Ð½Ð¾Ð², ÐÐ°ÐºÑÐ¸Ð¼
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ ÑÐ¾Ð¿ÑÐ¾Ð²Ð¾Ð¶Ð´ÐµÐ½Ð¸Ñ
Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ðµ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÑÐ¸ÐºÐ° Ð¸ Ð·Ð°ÐºÐ°Ð·ÑÐ¸ÐºÐ°
doc2vec ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ñ
ÑÐµÐ¼Ð°Ð½ÑÐ¸ÑÐµÑÐºÐ¸Ð¹ Ð°Ð½Ð°Ð»Ð¸Ð·
Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ° Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸
automation of software maintenance
interaction of developer and customer
doc2vec classification
semantic analysis
documents processing

description: ÐÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð² Ð¾Ð±Ð»Ð°ÑÑÐ¸ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² ÑÐ¾Ð¿ÑÐ¾Ð²Ð¾Ð¶Ð´ÐµÐ½Ð¸Ñ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ. ÐÐ¿Ð¸ÑÐ°Ð½Ñ ÑÐ¸Ð¿Ñ Ð¶Ð¸Ð·Ð½ÐµÐ½Ð½ÑÑ ÑÐ¸ÐºÐ»Ð¾Ð² Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ Ð¸ Ð²ÑÐ´ÐµÐ»ÐµÐ½Ð° ÑÐ¾Ð»Ñ ÑÑÐ°Ð¿Ð° ÑÐ¾Ð¿ÑÐ¾Ð²Ð¾Ð¶Ð´ÐµÐ½Ð¸Ñ. ÐÐ·ÑÑÐµÐ½Ñ Ð¿Ð¾Ð¿ÑÐ»ÑÑÐ½ÑÐµ Ð¼ÐµÑÐ¾Ð´Ñ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° ÑÐµÐºÑÑÐ°, Ð¿ÑÐ¸Ð²ÐµÐ´ÐµÐ½Ñ Ð¿Ð¾Ð»Ð¾Ð¶Ð¸ÑÐµÐ»ÑÐ½ÑÐµ Ð¸ Ð¾ÑÑÐ¸ÑÐ°ÑÐµÐ»ÑÐ½ÑÐµ ÑÑÐ¾ÑÐ¾Ð½Ñ ÐºÐ°Ð¶Ð´Ð¾Ð³Ð¾ Ð¸Ð· Ð½Ð¸Ñ. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð¾Ð±Ð·Ð¾Ñ ÑÐ°Ð±Ð¾Ñ Ð¿Ð¾ ÑÐµÐ¼Ð°ÑÐ¸ÐºÐµ Ð°Ð²ÑÐ¾Ð¼ÑÐ¸ÑÐµÑÐºÐ¾Ð¹ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº Ð² ÑÐ¸ÑÑÐµÐ¼Ð°Ñ Ð¾ÑÑÐ»ÐµÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¾ÑÐ¸Ð±Ð¾Ðº.
 Ð ÑÐ°Ð¼ÐºÐ°Ñ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð° ÐºÐ¾Ð½ÑÐµÐ¿ÑÐ¸Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸ Ð² ÑÐ¸ÑÑÐµÐ¼Ðµ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸ÑÐµÑÐºÐ¾Ð¹ Ð¸Ð½ÑÐµÐ»Ð»ÐµÐºÑÑÐ°Ð»ÑÐ½Ð¾Ð¹ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº Ð·Ð°ÐºÐ°Ð·ÑÐ¸ÐºÐ°. Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ñ ÑÐ¸Ð¿Ñ Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸ Ð¸ ÑÐ¿Ð¾ÑÐ¾Ð± Ð¸Ñ Ð°Ð½Ð°Ð»Ð¸Ð·Ð°. ÐÐ¿Ð¸ÑÐ°Ð½Ð¾ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼Ð° Doc2Vec Ð´Ð»Ñ Ð²ÐµÐºÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸ ÑÐ°ÑÑÐµÐ¹ Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸.
 ÐÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð½Ð°Ñ ÐºÐ¾Ð½ÑÐµÐ¿ÑÐ¸Ñ Ð±ÑÐ»Ð° ÑÐµÐ°Ð»Ð¸Ð·Ð¾Ð²Ð°Ð½Ð° Ð² Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ð¼ ÑÑÐµÐ´ÑÑÐ²Ðµ IResolver Ð´Ð»Ñ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½Ð¾Ð¹ Ð¸Ð½ÑÐµÐ»Ð»ÐµÐºÑÑÐ°Ð»ÑÐ½Ð¾Ð¹ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº Ð·Ð°ÐºÐ°Ð·ÑÐ¸ÐºÐ°. ÐÐ°Ð½Ð½Ð¾Ðµ ÑÐ»ÑÑÑÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð·Ð²Ð¾Ð»ÑÐµÑ Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð¸ÑÑ Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»Ñ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½ÑÐµ Ð¸ÑÑÐ¾ÑÐ½Ð¸ÐºÐ¸ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸ Ð´Ð»Ñ ÑÐµÑÐµÐ½Ð¸Ñ Ð·Ð°ÑÐ²Ð¾Ðº.
 Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐ°Ñ Ð¿ÑÐ¸Ð²ÐµÐ´ÐµÐ½Ð¾ ÑÑÐ°Ð²Ð½ÐµÐ½Ð¸Ðµ Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ° IResolver Ñ Ð¼Ð¾Ð´ÑÐ»ÐµÐ¼ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸ Ð¸ ÑÑÑÐ½Ð¾Ð¹ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº. ÐÑÐ¸Ð²ÐµÐ´ÐµÐ½Ñ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¸ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ°.
description: The graduate qualification work of the bachelor is devoted to research in the field of automation of processes of software maintenance. The types of software life cycles are described and the role of the maintenance stage is highlighted. Popular methods of text analysis are studied, positive and negative sides of each of them are given. The review of works on subjects of automatic processing of demands in systems of tracing of errors is spent.
 Within the limits of work the concept of use of the documentation in system of automatic intellectual processing of demands of the customer has been offered. Types of the documentation and a way of their analysis are considered. Use of algorithm Doc2Vec for a vectoring and classification of parts of the documentation is described.
 The offered concept has been realized in software tool IResolver for automated intellectual processing of customer's applications. The given improvement allows to give to the user additional sources of the information for the decision of demands.
 In results comparison of convenience of use of IResolver intrument without the module and with the module of the analysis of the documentation is resulted. Recommendations for improving the tool are given.