title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÑÐ»ÑÑÑÑÑ ÑÐ¾ÑÐ³Ð¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improving the culture of trade service of consumers
Creators: name: ÐÑÐ·ÑÐ¼Ð¸Ð½Ð°, Ð®Ð»Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ñ
ÑÐ¾ÑÐ³Ð¾Ð²Ð¾Ðµ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ðµ
ÑÑÐ°Ð½Ð´Ð°ÑÑÑ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÐºÑÐ»ÑÑÑÑÐ° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð´Ð¾Ð»Ð¶Ð½Ð¾ÑÑÐ½ÑÐµ Ð¾Ð±ÑÐ·Ð°Ð½Ð½Ð¾ÑÑÐ¸
ÑÑÐ¸Ð¼ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°
trade
trade service
service standards
service culture
performance responsibilities
personal stimulation

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description: 56 p., 3 ill., 15 sources, 2 app. In the graduate qualification work considered the topic of the culture
of trade services for consumers at a retail outlet is considered relevant for
study today. The organizational and legal characteristics of NevaStar LLC,
trade and technological processes and organization of trade were studied.
Analyzed the internal service standards of the enterprise in question,
determined the coefficient of the culture of trade services. It is
recommended to pay attention and eliminate these disadvantages in order to
achieve improvements in the culture of trade services. According to the
results of the analysis, it was proposed to develop and approve the
regulatory documentation at NevaStar LLC. In the course of work, a job
description for the administrator of the sales area and a draft Regulation on
employee benefits were developed. In order to improve the skills of line
personnel it was proposed to provide his training.