title: ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸Ð½ÑÐµÐ»Ð»ÐµÐºÑÑÐ°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð±Ð¾ÑÐ°-Ð¿Ð¾Ð¼Ð¾ÑÐ½Ð¸ÐºÐ° Ð´Ð»Ñ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Research and development of the intelligent bot assistant to organize employee support
Creators: name: ÐÐ°Ð½ÐºÑÐ°ÑÐ¾Ð²Ð°, ÐÐ²Ð³ÐµÐ½Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: Ð¼Ð°ÑÐ¸Ð½Ð½Ð¾Ðµ Ð¾Ð±ÑÑÐµÐ½Ð¸Ðµ
ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ñ
Ð²ÐµÐºÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ñ
Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐµÐºÑÑÐ¾Ð²ÑÑ Ð´Ð°Ð½Ð½ÑÑ
Ð±Ð¾Ñ
Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ° ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð²
machine learning
classification
vectorization
text data processing
bot
employees support

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¿Ð¾Ð¼Ð¾ÑÐ½Ð¸ÐºÐ°, Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ ÐºÐ¾ÑÐ¾ÑÐ¾Ð³Ð¾ Ð±ÑÐ´ÐµÑ Ð¾ÑÑÑÐµÑÑÐ²Ð»ÑÑÑÑÑ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ° ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð². ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ: 1. ÐÐ½Ð°Ð»Ð¸Ð· Ð¿ÑÐµÐ´Ð¼ÐµÑÐ½Ð¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÐ¸. 2. ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸, Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼Ð¾Ð² ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸ Ð¸ Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð²ÐµÐºÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ ÑÐµÐºÑÑÐ¾Ð²ÑÑ Ð´Ð°Ð½Ð½ÑÑ, ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð´Ð°Ð½Ð½ÑÑ Ð¸ Ð¾Ð±ÑÑÐµÐ½Ð¸Ðµ Ð¼Ð¾Ð´ÐµÐ»Ð¸ ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸. 3. ÐÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÑ Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ ÐµÐ³Ð¾ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ°. 4. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ ÑÐµÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ Ð¸ Ð°Ð¿ÑÐ¾Ð±Ð°ÑÐ¸Ð¸ Ð¿Ð¾Ð»ÑÑÐµÐ½Ð½ÑÑ ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐ¾Ð². Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ ÐÐÐ Â«ÐÐµÐ´Ð¸Ð½Ð´ÐµÐºÑÂ», Ð³Ð´Ðµ ÑÐ¾Ð±Ð¸ÑÐ°Ð»Ð°ÑÑ Ð·Ð½Ð°ÑÐ¸ÑÐµÐ»ÑÐ½Ð°Ñ ÑÐ°ÑÑÑ Ð´Ð°Ð½Ð½ÑÑ: ÑÐ¾Ð¾Ð±ÑÐµÐ½Ð¸Ñ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² Ð¸Ð· ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ°Ð±Ð¾ÑÑ Ñ Ð·Ð°ÑÐ²ÐºÐ°Ð¼Ð¸. ÐÑÐ»Ð¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ñ ÑÐºÑÐ¿ÐµÑÐ¸Ð¼ÐµÐ½ÑÑ Ñ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÐ¼Ð¸ ÐºÐ¾Ð¼Ð±Ð¸Ð½Ð°ÑÐ¸ÑÐ¼Ð¸ Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð²ÐµÐºÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼Ð¾Ð² Ð¼Ð°ÑÐ¸Ð½Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÑÑÐµÐ½Ð¸Ñ Ð´Ð»Ñ ÑÐµÑÐµÐ½Ð¸Ñ Ð·Ð°Ð´Ð°ÑÐ¸ ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð±ÑÐ» ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ ÑÐµÐºÑÑÐ¾Ð²ÑÑ Ð´Ð°Ð½Ð½ÑÑ Ð¸ Ð±ÑÐ»Ð° Ð²ÑÐ±ÑÐ°Ð½Ð° Ð¾Ð±ÑÑÐµÐ½Ð½Ð°Ñ Ð¼Ð¾Ð´ÐµÐ»Ñ ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸, Ð¿Ð¾ÐºÐ°Ð·Ð°Ð²ÑÐ°Ñ Ð½Ð°Ð¸Ð»ÑÑÑÐµÐµ ÐºÐ°ÑÐµÑÑÐ²Ð¾. ÐÑÐ»Ð° ÑÐ¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð° Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÐ° Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ Ð²ÑÐµÑ ÐµÐ³Ð¾ Ð¾Ð±ÑÐ·Ð°ÑÐµÐ»ÑÐ½ÑÑ ÐºÐ¾Ð¼Ð¿Ð¾Ð½ÐµÐ½Ñ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð±ÑÐ» ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð±Ð¾Ñ-Ð¿Ð¾Ð¼Ð¾ÑÐ½Ð¸Ðº, ÐºÐ¾ÑÐ¾ÑÑÐ¹ Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÑ Ð¿ÐµÑÐ²ÑÐ¹ ÑÑÐ¾Ð²ÐµÐ½Ñ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ Ð·Ð° ÑÑÐµÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¼ÐµÑÐ°Ð½Ð¸Ð·Ð¼Ð° Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¿Ð¾Ð¸ÑÐºÐ° Ð¾ÑÐ²ÐµÑÐ° Ð½Ð° Ð²Ð¾Ð¿ÑÐ¾Ñ.
description: This work is devoted to the research and development of an assistant, with the help of which staff will be supported. The work set the following tasks: 1. Analysis of the subject area. 2. The study of text data processing methods, classification algorithms and vectorization methods, the development of a data processing algorithm and training classification model. 3. Designing the architecture of the application and its development. 4. Testing and approbation of the results. The work was fulfilled on the premises of LLC Medindex, which included collection of data, i.e. employeesâ messages from the ticket system. Experiments were conducted with various combinations of vectorization methods and machine learning algorithms to solve the classification problem. As a result of the research, an algorithm for processing text data was developed and a trained classification model which showed the best quality was selected. The architecture of the application and all of its required components was designed. As a result of this work, a bot assistant that provides the first level of support through the introduction of an automatic search mechanism for answering a question was developed.