Assessment of Enterprise Resource Planning (ERP) Project Implementation: The Case of Commercial Bank of Ethiopia
Creators: name: Mulugeta, Wondwosen
Publisher: name: National Academic Digital Repository of Ethiopia
Year: 2018

description: The financial institution has been greatly impacted by worldwide trend. In result the banks throughout the world are focusing to enhance performance and efficiency in their work. Therefore the commercial bank of Ethiopia goes moved the system to enterprise resource planning (ERP) to cope up with the needs of changing environment. When implementing an integrated and big ERP packages in to an organization, assessing or investigating the impact of project management knowledge for the success of the implementation and sharing experience is very important. Because ERP systems are complex and need huge budget investment, company re-arrangements and the implementation, success depends on various project management knowledge variables. Commercial bank of Ethiopia is implementing the Oracle ERP into its organization. Focusing on this company, the purpose of this study is to assess or investigate the contribution of project management knowledge on ERP project success. Based on detail review of literatures, the researcher selected and used research model for the study that consists the five project management knowledge areas: top management support and commitment, stakeholders' communication and engagement and training and knowledge transfer and quality of project teams and their impact on project success. In order to achieve the research objectives the researcher used a descriptive and explanatory type of research studies. Data were collected through questionnaire and interview prepared based on various scholars work The purposive or judgmental sampling technique allows researcher to make their own selection study participants based on their judgment considering the research needs and requirements.. The candidates (project teams) selected due to all candidates have involved in implementation of ERP system at all phases and they are all still using the system. A total of 47 questionnaires were distributed to the respondents. Of the total distributed questionnaires, 42 questionnaires were returned which is about 89% response rate. The validity of the instrument was checked and internal consistency of the instrument was measured using Cronbach Alpha and the results statically acceptable. Descriptive statistics based frequency tables were used to provide information on the variables. The results are investigated in terms of descriptive statistics followed by inferential statistics on the variables. The findings obtained indicated that top management commitment and support have a strong and positive impact on project success unlike of the other variables stakeholders' communication and engagement and training and knowledge transfer and quality of project teams. In rank order for their impact one to five as top management commitment, top management support, stakeholder's communication and engagement, project teams qualities and training and knowledge transfer respectively. Furthermore, it provided suggestions to improve project outcome. The Top management and the project manager will give more emphasis to training and knowledge transfer, project team qualities and stakeholder's communication and engagement in order to enhance the project outcome