title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð¸Ð½Ð´ÑÑÑÑÐ¸Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Increasing of quality efficiency services at the enterprise of the guest house industry
Creators: name: ÐÐ°ÑÑÑÐ¸Ð½, ÐÐ°Ð½Ð¸Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ðµ Ð½Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸
Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½ÑÐµ ÑÑÐ»ÑÐ³Ð¸
Ð¿Ð¾ÑÑÐµÐ±Ð½Ð¾ÑÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð²
ÐºÐ°ÑÐµÑÑÐ²Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÐºÑÐ»ÑÑÑÑÐ° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
hotel service
additional services
customer needs
quality of service
culture of service-living

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description: The theme of the final qualifying work: "Improving the efficiency of the quality of service at the enterprise of the hospitality industry." This work is devoted to the development of measures to improve the quality and efficiency of service in the "Shuvaloff" hotel. Tasks that were solved during the study: - to explore the theoretical foundations of the functioning of hotel enterprises, to give a concept of the hospitality industry, to consider the com- petitiveness of hotel enterprises and to reveal the content of the culture and quality of customer service in a hotel; - to analyze the activities of the hotel "Shuvaloff" to improve the quality of customer service; study the hotel management structure, analyze the external and internal environment, the target audience of hotel guests. - to develop directions for improving the quality of service in the hotel company "Shuvaloff" hotel, to assess the economic efficiency of the proposed activities. The work was carried out on the basis of the "Shuvaloff" hotel, where a significant part of the material was collected: basic information about the hotel, organizational structure, dynamics of the main economic indicators of economic activity. Based on the research carried out at the Shuvaloff hotel, a set of measures was proposed to improve the quality of quality services, including systematic work with feedback from guests, the introduction of additional ser- vices to meet the needs of guests, and the creation of a quality control service.