title: ÐÐ¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¸Ñ-Ð´ÐµÐ¿Ð°ÑÑÐ°Ð¼ÐµÐ½ÑÐ° Ð¿Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð²Ð½ÑÑÑÐµÐ½Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Modeling the activities of the it department for service of internal customers of the organization
Creators: name: Ð¨ÑÑÑÐºÐ¾Ð², ÐÐ¼Ð¸ÑÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: Ð¸Ñ-Ð´ÐµÐ¿Ð°ÑÑÐ°Ð¼ÐµÐ½Ñ
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¸Ñ-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸
Ð±Ð¸Ð±Ð»Ð¸Ð¾ÑÐµÐºÐ° Ð¸Ñ-Ð¸Ð½ÑÑÐ°ÑÑÑÑÐºÑÑÑÑ
ITSM
ITIL
it department
it service management
information technology infrastructure library

description: Ð¢ÐµÐ¼Ð° Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ: Â«ÐÐ¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐÐ¢-Ð´ÐµÐ¿Ð°ÑÑÐ°Ð¼ÐµÐ½ÑÐ° Ð¿Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð²Ð½ÑÑÑÐµÐ½Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸Â» Ð¦ÐµÐ»Ñ Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ: ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ½Ð¾Ð¹ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÑ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐÐ¢-Ð¾ÑÐ´ÐµÐ»Ð° ÐºÐ°Ðº Ð²Ð½ÑÑÑÐµÐ½Ð½ÐµÐ³Ð¾ Ð¿Ð¾ÑÑÐ°Ð²ÑÐ¸ÐºÐ° Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÑÐ½Ð½ÑÑ ÑÐµÑÐ²Ð¸ÑÐ¾Ð² ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. ÐÐ»Ñ Ð´Ð¾ÑÑÐ¸Ð¶ÐµÐ½Ð¸Ñ Ð·Ð°Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐµÐ»Ð¸ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ ÑÐµÑÐ¸ÑÑ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: 1. ÐÐ·ÑÑÐ¸ÑÑ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÐµ Ð¼Ð¾Ð´ÐµÐ»Ð¸ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐÐ¢-Ð¾ÑÐ´ÐµÐ»Ð°. 2. ÐÑÑÐ²Ð¸ÑÑ Ð¸ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¿ÑÐ¾ÑÐµÑÑÑ, ÑÐµÐ°Ð»Ð¸Ð·ÑÑÑÐ¸Ðµ ÑÐ°Ð±Ð¾ÑÑ Ð¿Ð¾ÑÑÐ°Ð²Ð»ÐµÐ½Ð½ÑÑ Ð¸Ñ-ÑÐµÑÐ²Ð¸ÑÐ¾Ð². 3. ÐÐ¾ÑÑÑÐ¾Ð¸ÑÑ Ð¼Ð¾Ð´ÐµÐ»Ñ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÑ ÐÐ¢-Ð¾ÑÐ´ÐµÐ»Ð°. Ð Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÐµ Ð¿ÑÐ¸Ð²Ð¾Ð´Ð¸ÑÑÑ ÑÐ¸ÑÑÐµÐ¼Ð°ÑÐ¸ÑÐµÑÐºÐ¸Ð¹ Ð¾Ð±Ð·Ð¾Ñ ÑÑÑÐµÑÑÐ²ÑÑÑÐ¸Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹, ÑÐ²ÑÐ·Ð°Ð½Ð½ÑÑ Ñ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸ÐµÐ¼ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐÐ¢-ÑÑÐ»ÑÐ³Ð°Ð¼Ð¸ (ITSM) Ð¸ Ð±Ð¸Ð±Ð»Ð¸Ð¾ÑÐµÐºÐ¸ Ð¸Ð½ÑÑÐ°ÑÑÑÑÐºÑÑÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¹ (ITIL). ÐÑÐ½Ð¾Ð²Ð½ÑÐ¼Ð¸ ÑÐµÐ»ÑÐ¼Ð¸ Ð¾Ð±Ð·Ð¾ÑÐ° ÑÐ²Ð»ÑÑÑÑÑ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹; Ð¾Ð±Ð»ÐµÐ³ÑÐ¸ÑÑ Ð¿Ð¾Ð¸ÑÐº Ð´ÑÑÐ³Ð¸Ð¼Ð¸ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°ÑÐµÐ»ÑÐ¼Ð¸ ÑÐ¾Ð¾ÑÐ²ÐµÑÑÑÐ²ÑÑÑÐ¸Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹; Ð¸ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶Ð¸ÑÑ Ð¾Ð±Ð»Ð°ÑÑÐ¸ Ð´Ð»Ñ Ð±ÑÐ´ÑÑÐ¸Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹ Ð² ÑÑÐ¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÐ¸. ÐÑÐ¾Ð¼Ðµ ÑÐ¾Ð³Ð¾, Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÐµÑÑÑ ÐÐ¢-Ð¼ÐµÐ½ÐµÐ´Ð¶ÐµÑÐ°Ð¼ Ð¿Ð¾Ð»ÐµÐ·Ð½ÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ñ Ð¾ ITSM Ð¸ ITIL, Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð½ÑÑ Ð½Ð° Ð½Ð°ÑÑÐ½ÑÑ Ð·Ð½Ð°Ð½Ð¸ÑÑ Ð¾Ð± Ð¸Ñ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ð¸. Ð ÐµÐ·ÑÐ»ÑÑÐ°ÑÑ ÑÐ°Ð±Ð¾ÑÑ Ð¿Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÑÑ, ÑÑÐ¾ Ð¼Ð¾ÑÐ¸Ð²Ñ, ÐºÑÐ¸ÑÐ¸ÑÐµÑÐºÐ¸Ðµ ÑÐ°ÐºÑÐ¾ÑÑ ÑÑÐ¿ÐµÑÐ°, ÑÑÐ°ÑÑÑ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ Ð²ÑÐ³Ð¾Ð´Ñ ÑÐ²Ð»ÑÑÑÑÑ Ð½Ð°Ð¸Ð±Ð¾Ð»ÐµÐµ ÑÐ°ÑÑÐ¾ Ð¸Ð·ÑÑÐ°ÐµÐ¼ÑÐ¼Ð¸ Ð¾Ð±Ð»Ð°ÑÑÑÐ¼Ð¸, Ð¸ ÑÑÐ¾ ÐºÐ°Ð¶Ð´Ð°Ñ Ð¸Ð· ÑÑÐ¸Ñ Ð¾Ð±Ð»Ð°ÑÑÐµÐ¹ Ð²ÑÐ¸Ð³ÑÐ°ÐµÑ Ð¾Ñ Ð´Ð°Ð»ÑÐ½ÐµÐ¹ÑÐµÐ³Ð¾ Ð²Ð¾Ð·Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ.
description: The subject of the graduate qualification work is âModeling the activities of the IT department for service of internal customers of the organizationÂ». The purpose of this work: the development of a comprehensive architecture of the IT department as an internal provider of certain services to employees of the enterprise. To achieve this goal it is necessary to solve the following tasks: 1. To study various models of organization of the IT department. 2. Identify and analyze the processes that implement the work of the delivered IT services. 3. Build a model of the architecture of the IT department This work provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchersâ search for relevant studies; and to propose areas for future studies within this area. In addition, it provides IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The work results suggest that motives, critical success factors, implementation status, and benefits are the most frequently studied areas, and that each of these areas would benefit from further exposure.