title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹ Ð² Ð¾ÑÐµÐ»Ðµ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improvement of the process of organizing and serving guests in the hotel
Creators: name: ÐÑÐ°ÑÐ¸Ð»ÑÐ½Ð¸ÐºÐ¾Ð²Ð°, ÐÐ½Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÐ¸ÐºÐ» Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹
ÑÑÐ°Ð¿Ñ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð¿ÑÐ¾ÑÐµÑÑ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹
Ð¿ÑÐ¾ÑÐµÑÑÑ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð±ÑÐ¾Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ
ÑÑÐ°Ð¿ Ð¿ÑÐ¾Ð¶Ð¸Ð²Ð°Ð½Ð¸Ñ
guest service cycle
service stages
guest organization and service process
service process
reservation
accommodation stage

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description: This work is devoted to identifying problems in the process of organizing and serving guests in a hotel and developing decisions to eliminate them. The purpose of the final qualifying work is the development of measures to improve the process of organizing and serving guests at the hotel. The main tasks aimed at achieving this goal: 1. Studying the theoretical foundations of the process of organizing and serving guests in a hotel. 2. Analysis of the current system of organizing and serving guests in the hotel. 3. Identification of shortcomings in the process of organizing and serving guests in the enterprise in question. 4. Development of measures to eliminate the identified problems and improve the service process in the hotel. 5. Calculation of costs for the implementation of the proposed activities. 6. Economic evaluation of the effectiveness of the proposed measures. The enterprise considered in the work is Â«Hotel ServiceÂ» LTD. All the necessary materials for work were obtained directly at the enterprise, as well as on the official pages of the hotel, namely, data on how the process of organizing and serving guests at the hotel at all stages of service takes place. In the work the current process of organizing and serving guests was analyzed. Based on the results of the analysis, the main problems in service were identified, which, for the most part, affected registration of guests and accommodation services. To solve the identified problems, different measures were proposed, such as improving the equipment of rooms, the functionality of the site, opening a laundry in the hotel, renting additional parking spaces, etc. The result of all activities will be an increase in the hotel's rating by improving the ratings on the site with reviews, as well as an increase in the hotel's profit.â