title: ÐÐ½ÐµÐ´ÑÐµÐ½Ð¸Ðµ ÑÐµÐ¾ÑÐ¸Ð¸ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð´Ð»Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐ°Ð±Ð¾ÑÑ Ð°Ð²ÑÐ¾ÑÐµÑÐ²Ð¸ÑÐ°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Implementation of the mass service theory to improve the quality of auto service
Creators: name: ÐÐ¾ÑÐ½Ð¸Ð»Ð¾Ð², ÐÐ°Ð²ÐµÐ»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÐÐ²ÑÐ¾ÑÐµÐ¼Ð¾Ð½ÑÐ½ÑÐµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
ÐÐ°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÑÐµÐ¾ÑÐ¸Ñ
Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð¿Ð¾ÑÐ¾Ðº Ð·Ð°ÑÐ²Ð¾Ðº
Ð¾ÑÐºÐ°Ð·
quality improvement
request flow
failure

description: ÐÐ°Ð½Ð½Ð°Ñ ÐÐÐ  Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐ°Ð±Ð¾ÑÑ Ð°Ð²ÑÐ¾ÑÐµÑÐ²Ð¸ÑÐ° Ð¿ÑÑÐµÐ¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐµÐ¾ÑÐ¸Ð¸ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ. ÐÐ¾ Ð²ÑÐµÐ¼Ñ Ð½Ð°Ð¿Ð¸ÑÐ°Ð½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°Ð»Ð°ÑÑ ÑÑÐ°Ð½ÑÐ¸Ñ ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ (Ð¡Ð¢Ð) ÐÐÐ Â«ÐÐ²ÑÐ¾ÐºÐ»Ð¸Ð½Ð¸ÐºÐ°Â». ÐÐ° Ð¾Ð±ÑÐµÐºÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´Ð¸Ð»ÑÑ ÑÐ±Ð¾Ñ ÑÑÐ°ÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¸Ñ Ð´Ð°Ð½Ð½ÑÑ, Ð°Ð½Ð°Ð»Ð¸Ð· Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²ÐµÐ½Ð½Ð¾Ð¹ Ð¸ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸, Ð°Ð½Ð°Ð»Ð¸Ð· Ð¾ÑÐ½Ð°ÑÐµÐ½Ð¸Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¸ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÐ¸ ÐµÐ³Ð¾ ÑÐ°ÑÑÐ¸ÑÐµÐ½Ð¸Ñ. Ð Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð½Ð°Ð¿Ð¸ÑÐ°Ð½Ð¸Ñ ÐÐÐ  Ð¿ÑÐ¸ Ð¿Ð¾Ð¼Ð¾ÑÐ¸ Ð­ÐÐ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¸Ð¼ÐµÐ½ÐµÐ½Ñ Ð¸Ð·Ð²ÐµÑÑÐ½ÑÐµ ÑÐ¾ÑÐ¼ÑÐ»Ñ ÑÐµÐ¾ÑÐ¸Ð¸ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ, Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ ÐºÐ¾ÑÐ¾ÑÑÑ Ð±ÑÐ»Ð¸ ÑÐ°ÑÑÑÐ¸ÑÐ°Ð½Ñ Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÐµ Ð¿Ð¾ÑÐµÑÐ¸ Ð¸ Ð¸Ñ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ, Ð° ÑÐ°ÐºÐ¶Ðµ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÑÑÐµÐºÑ Ð¾Ñ Ð¸Ð·Ð¼ÐµÐ½ÐµÐ½Ð¸Ñ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ð° Ð¿Ð¾ÑÑÐ¾Ð² Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ. ÐÐ°Ð½Ð½ÑÐµ, Ð¿Ð¾Ð»ÑÑÐµÐ½Ð½ÑÐµ Ð¿ÑÐ¸ ÑÐ°ÑÑÐµÑÐ°Ñ Ð¿Ð¾ÐºÐ°Ð·Ð°Ð»Ð¸, ÑÑÐ¾ Ð¿ÑÐ¸ ÑÐ²ÐµÐ»Ð¸ÑÐµÐ½Ð¸Ð¸ Ð¿Ð¾ÑÑÐ¾Ð² Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð´Ð¾ 12 ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÑÑÐµÐºÑ ÑÐ¾ÑÑÐ°Ð²Ð¸Ñ 6,15%, Ð° Ð²ÑÐµÐ¼Ñ Ð¾Ð¶Ð¸Ð´Ð°Ð½Ð¸Ñ ÑÐ½Ð¸Ð·Ð¸ÑÑÑ Ð½Ð° 0,47 ÑÐ°ÑÐ°. ÐÑÑÐµÑ Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²ÐµÐ´ÐµÐ½Ð½ÑÑ ÑÐ°ÑÑÐµÑÐ°Ñ Ð±ÑÐ» Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÐµÐ½ Ð² ÐÐÐ Â«ÐÐ²ÑÐ¾ÐºÐ»Ð¸Ð½Ð¸ÐºÐ°Â» Ð´Ð»Ñ Ð´Ð°Ð»ÑÐ½ÐµÐ¹ÑÐµÐ³Ð¾ Ð¸Ð·ÑÑÐµÐ½Ð¸Ñ Ð¸ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾Ð¹ Ð°Ð¿ÑÐ¾Ð±Ð°ÑÐ¸Ð¸, ÑÐµÑÐµÐ½Ð¸Ðµ Ð¾ ÐºÐ¾ÑÐ¾ÑÐ¾Ð¹ Ð½Ð° Ð¼Ð¾Ð¼ÐµÐ½Ñ Ð½Ð°Ð¿Ð¸ÑÐ°Ð½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ ÐµÑÐµ Ð½Ðµ Ð±ÑÐ»Ð¾ Ð¿ÑÐ¸Ð½ÑÑÐ¾.
description: This master's thesis is devoted to improving the quality of auto service by implementing the theory of mass service. During writing, the work was considered a service station LLC "Autoclinic". Statistical data collection, analysis of production and economic activity, analysis of enterprise equipment and possibilities of its expansion were made at the object of research. In the process of writing a computer application of well-known formulas of the theory of mass service, by which time losses and their optimization, as well as the economic effect of changing the number of service stations have been calculated. The calculations showed that by increasing the number of service posts to 12, the economic effect was 6.15%, and the waiting time was reduced by 0.47 hours. The report on the calculations made was provided to LLC "Autoclinic" for further study and possible approbation, the decision on which at the time of writing the work has not yet been made.