Life interrupted, but performance improved: Rethinking the influence of technology-mediated interruptions at work and personal life
Creators: name: Maçada, Antonio Carlos Gastaud
name: FREITAS JUNIOR, JOSÉ CARLOS DA SILVA
name: Brinkhues, Rafael Alfonso
name: Vasconcellos, Sílvio Luís de
Publisher: name: figshare
Year: 2022
Subjects: subject: 90703 Environmental Technologies
subject: FOS: Environmental engineering
subject: 100599 Communications Technologies not elsewhere classified
subject: FOS: Electrical engineering, electronic engineering, information engineering
subject: 80502 Mobile Technologies
subject: FOS: Computer and information sciences
subject: 130306 Educational Technology and Computing
subject: FOS: Educational sciences
subject: 150307 Innovation and Technology Management
subject: FOS: Economics and business
subject: 200102 Communication Technology and Digital Media Studies
subject: FOS: Media and communications
subject: 160808 Sociology and Social Studies of Science and Technology
subject: FOS: Sociology
subject: 160511 Research, Science and Technology Policy
subject: FOS: Political science
subject: 80708 Records and Information Management (excl. Business Records and Information Management)
subject: 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
subject: 130205 Humanities and Social Sciences Curriculum and Pedagogy (excl. Economics, Business and Management)
subject: 150305 Human Resources Management
subject: 50205 Environmental Management
subject: FOS: Earth and related environmental sciences
subject: 80609 Information Systems Management
subject: 150314 Small Business Management
subject: 150399 Business and Management not elsewhere classified
subject: 130304 Educational Administration, Management and Leadership
subject: 150310 Organisation and Management Theory
subject: 150312 Organisational Planning and Management

description: <strong>Purpose</strong>: This paper aims to analyze the effects of the technology-mediated interruptions on the conflicts and the performance of individuals during their work and non-work time. <strong>Theoretical framework: </strong>This work is based on the Conservation of Resources Theory, focusing on conflict and quality of life in the digital age. <strong>Design/methodology/approach: </strong>To evaluate the influence of technology interruptions on conflicts and performance, we applied a survey to management and accounting professionals and obtained 399 valid questionnaires. We analyzed the data through Partial Least Squares structural equation modeling (PLS-SEM). <strong>Findings: </strong>The data analysis demonstrates that interruptions – as expected – contribute to increasing conflicts both at work and at non-work. However, contrary to previous research, interruptions can also increase performance in both instances. <strong>Research, Practical &amp; Social implications: </strong>The proposed approach has a practical value for teachers and students of human-computer interaction and IT practitioners in any other professional environment where the technology represents a channel between personal and professional life. <strong>Originality/value: </strong>This research measured and analyzed the effects of technology-mediated interruptions on conflict and individual performance in Brazil. The results showed that technology-mediated interruptions are related to the quality of life and leisure time, showing that conflicts due to technology are not a buzzword. Also, research findings present a new research path as interruptions that positively influence the individual’s performance are not fully understood.