Assessment on Factors Influencing the Job Satisfaction Level of Medical Laboratory Professionals Working in Addis Ababa Government Hospitals
Creators: name: Mekonnen, Tesfaye
Publisher: name: National Academic Digital Repository of Ethiopia
Year: 2014

description: Background: Medical Laboratory professionals have an important role to play in assuring the quality of laboratory test results are accurate, reliable and provided in a timely manner – for better patient care. Job satisfaction level of these professionals is one of the most important factors to deliver quality laboratory services, reduce staff turnover, increase motivation of employee, and active engagement in their current assigned responsibilities. Objective: To assess the factors influencing the job satisfaction level of medical laboratory professionals working in Addis Ababa government hospitals. Method: The study has a total of 26 questions with in the questionnaire and expected to measure qualitatively and semi quantitatively the job satisfaction level of medical laboratory professionals in government hospital laboratory in Addis Ababa. Self-administered questionnaire were distributed to laboratory professionals working in Addis Ababa government hospitals. The results were entered and interpreted by using SPSS version 16 analysis and statistical software (SPSS INC, Chicago, IL, USA) quantitatively. Result: Employees are not satisfied with their job working hour and work environment and the finding further indicates that absence of professional career and presence of job stress are making them dissatisfied. The competency assessment and the lab set up are the other variables that employees are not contented with. The study also identifies that employees working in laboratory are not pleased with work relationship they have and they feel that there is no transparent way to communicate their idea which ultimately is making them dissatisfied. In contrast, the area that employees are satisfied includes relationship with leaders, appraisal policy, recognition and rewards. The study identifies that the existing salary structure, compensation, and the benefit packages are not capable enough to keep the employees satisfied. The study identifies that employees' satisfaction in relation to benefit package policy and the equipment currently working varies with the age group of employees. The test further indicates that all the variables are independent of the work experience group except three variables which are recognition and rewards, employee benefit package policy and growing professionally that employees' satisfaction varies with the work experience of employees against in relation to these variables Conclusion: The level of employees' satisfaction is high in terms of relationship with leaders, availability of work equipment, workload and quality of result, and the recognition and reward provided. In contrast, they are dissatisfied with the working hour, work relationship and benefit packages. The study also identifies some job satisfaction variables that are dependent on age, work experience, and level of education which provides information to employers to develop customized strategies to keep the employees satisfied according to their needs. The study further provides recommendations which are triggered from the findings that employers should consider in their human resource activities. Hence, measuring laboratory professional's job satisfaction level regularly with standard checklist is one of the most important approaches to tackle job related problems on timely bases with in the organization