title: ÐÐ½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Opera Cloud Ð² Ð¾ÑÐµÐ»Ðµ So/Sofitel St. Petersburg
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Introduction of the information system Opera cloud in the hotel SO/SOFITEL St. Petersburg
Creators: name: Ð¢ÐµÑÐµÑÐµÐ½ÐºÐ¾, ÐÐ»Ð¸Ð·Ð°Ð²ÐµÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: Ð°ÑÑ Ð¸ÑÐµÐºÑÑÑÐ° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÐ¹ Ð±Ð¸Ð·Ð½ÐµÑ
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ
Ð¸Ñ-Ð¿ÑÐ¾ÐµÐºÑÑ
Ð¾Ð±Ð»Ð°ÑÐ½ÑÐµ ÑÐµÑÐµÐ½Ð¸Ñ
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ
swot-Ð°Ð½Ð°Ð»Ð¸Ð·
enterprise architecture
business processes
hotel business
information systems
IT projects
opera cloud
cloud solutions
implementation
swot analysis

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ Ð¾ÑÐµÐ»Ñ SO/Sofitel.
Ð¦ÐµÐ»ÑÑ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐ»Ð¾ÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ OPERA CLOUD Ð² Ð¾ÑÐµÐ»Ðµ SO/Sofitel St. Petersburg. Ð Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÐµ Ð¸Ð·Ð»Ð¾Ð¶ÐµÐ½Ð¾ Ð¾Ð±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ OPERA CLOUD Ð² Ð¾ÑÐµÐ»Ðµ SO/Sofitel St. Petersburg, Ð²Ð¾Ð·Ð½Ð¸ÐºÑÐµÐ¹ Ð½Ð° ÑÑÐ°Ð¿Ðµ ÑÐµÐ±ÑÐµÐ½Ð´Ð¸Ð½Ð³Ð° ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, ÐºÐ¾Ð³Ð´Ð° Ð¿Ð¾ÑÐµÑÑ Ð²Ð°Ð¶Ð½Ð¾Ð¹ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸, ÐµÐµ Ð¿Ð¾Ð¸ÑÐº Ð¸ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ðµ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð¸ Ð¿Ð°ÑÑÐ½ÐµÑÐ°Ð¼Ð¸ ÑÐ°ÑÑÐ¾ Ð¿ÑÐ¸Ð²Ð¾Ð´Ð¸Ð»Ð¸ Ðº ÑÐ¸Ð½Ð°Ð½ÑÐ¾Ð²ÑÐ¼ Ð¿Ð¾ÑÐµÑÑÐ¼ Ð¸ ÑÑÑÐ´ÑÐµÐ½Ð¸ÑÐ¼ Ð¾ÑÐ½Ð¾ÑÐµÐ½Ð¸Ð¹ Ð¼ÐµÐ¶Ð´Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð¸ Ð¿Ð°ÑÑÐ½ÐµÑÐ°Ð¼Ð¸. ÐÑÐ»Ð° Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ÑÑÑ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°ÑÑ ÑÐµÐºÑÑÑÑ ÑÐ°Ð±Ð¾ÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, ÑÐ´ÐµÐ»Ð°ÑÑ ÑÑÐ°Ð²Ð½Ð¸ÑÐµÐ»ÑÐ½ÑÐ¹ Ð°Ð½Ð°Ð»Ð¸Ð· Ð´Ð¾ Ð¸ Ð¿Ð¾ÑÐ»Ðµ, Ð´Ð»Ñ ÑÑÐ¿ÐµÑÐ½Ð¾Ð³Ð¾ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ, Ñ.Ðº. Ð¾ÑÐ½Ð¾Ð²Ð½Ð¾Ð¹ Ð¸Ð´ÐµÐµÐ¹ Ð²ÑÑÑÑÐ¿Ð°ÐµÑ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ðµ ÐµÐ´Ð¸Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ, ÐºÐ¾ÑÐ¾ÑÐ°Ñ Ð¼Ð°ÐºÑÐ¸Ð¼Ð°Ð»ÑÐ½Ð¾ ÑÐ¼Ð¾Ð¶ÐµÑ Ð¿Ð¾ÐºÑÑÑÑ Ð²ÑÐµ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¾ÑÐµÐ»Ñ SO/Sofitel St. Petersburg.
ÐÐ° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÐµÐ½Ð½Ð¾Ð¹ Ð¾ÑÐµÐ»ÐµÐ¼ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸ Ð±ÑÐ»Ð° Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð° ÑÐµÐºÑÑÐ°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° ÑÐ°Ð±Ð¾ÑÑ Ð¾ÑÐ´ÐµÐ»Ð¾Ð² Ð±ÑÐ¾Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ, ÑÐµÑÑÐ¾ÑÐ°Ð½Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¸ ÑÐ°ÑÑÐºÐ¸Ð¿Ð¸Ð½Ð³Ð°. 
Ð­ÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¸Ðµ ÑÐ°ÑÑÐµÑÑ Ð´Ð¾Ð»Ð¶Ð½Ñ Ð¿Ð¾Ð¼Ð¾ÑÑ ÑÐ´ÐµÐ»Ð°ÑÑ Ð²ÑÐ²Ð¾Ð´Ñ Ð¾ ÑÐ¾Ð¼, ÑÑÐ¾ ÑÐµÑÐµÐ½Ð¸Ðµ Ð¾ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ð¸ Ð¸ Ð²ÑÐµ Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ð±ÑÐ»Ð¸ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ñ Ð¿ÑÐ°Ð²Ð¸Ð»ÑÐ½ÑÐ¼ Ð¾Ð±ÑÐ°Ð·Ð¾Ð¼. Ð ÐµÐ·ÑÐ»ÑÑÐ°ÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ OPERA CLOUD Ð´Ð¾Ð»Ð¶Ð½Ñ Ð¿ÑÐ¸Ð²ÐµÑÑÐ¸ Ðº ÑÐ»Ð°Ð¶ÐµÐ½Ð½Ð¾Ð¹ Ð¸ Ð±ÐµÐ·Ð¾Ð¿Ð°ÑÐ½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÐµ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ SO/Sofitel St. Petersburg Ð¸ Ð¿ÑÐ°Ð²Ð¸Ð»ÑÐ½Ð¾Ð¼Ñ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð¸ Ð¿Ð°ÑÑÐ½ÐµÑÐ°Ð¼Ð¸. ÐÑÐµ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ Ð²Ð½ÑÑÑÐ¸ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¿Ð¾ÑÑÐµÐ¿ÐµÐ½Ð½Ð¾ Ð´Ð¾Ð»Ð¶Ð½Ñ Ð±ÑÑÑ Ð½Ð°Ð»Ð°Ð¶ÐµÐ½Ñ Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ OPERA CLOUD, Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸ÑÑ ÑÐ°Ð·Ð²Ð¸Ð²Ð°ÑÑÑÑ Ð´Ð°Ð»ÑÑÐµ Ð¸ ÐºÑÐµÐ¿ÐºÐ¾ ÑÐ´ÐµÑÐ¶Ð¸Ð²Ð°ÑÑÑÑ Ð½Ð° ÑÑÐ½ÐºÐµ.
description: The object of the study is the hotel SO/Sofitel.
The purpose of the paper was the implementation of the OPERA CLOUD information system at the hotel SO/Sofitel St. Petersburg. This paper outlines the rationale for the implementation of the OPERA CLOUD system at the SO/Sofitel St. Petersburg that arose during the rebranding stage of a company, when the loss of important information, its search and interaction with customers and partners often led to financial losses and deterioration of relations between customers and partners. There was a need to analyze the current work of the company, to make a comparative analysis before and after, for the successful implementation of the system, because The main idea is the use of a unified system that can best meet all the requirements of the hotel SO/Sofitel St. Petersburg.
Based on the information provided by the hotel, the current system of work of the reservation, catering and housekeeping departments was analyzed. ntroduction of the information syste
Economic calculations should help to conclude that the implementation decision and all actions were carried out correctly. The results of the implementation of OPERA CLOUD should lead to a smooth and safe work of SO/Sofitel St. Petersburg and the right interaction with customers and partners. All business processes within the company should gradually be adjusted with the help of OPERA CLOUD, allow them to develop further and firmly hold on the market.