title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐµÑÐ²Ð¸ÑÐ¾Ð², ÑÐµÐ°Ð»Ð¸Ð·ÑÑÑÐ¸Ñ ÐºÐ¾Ð½ÑÐµÐ¿Ñ Ð¿ÑÐµÐ´Ð·Ð°ÐºÐ°Ð·Ð° ÑÐ¾Ð²Ð°ÑÐ¾Ð² Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸Ì ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð¾Ð¸Ì ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸ Ð½Ð° Ð±Ð°Ð·Ðµ ÑÐ°Ñ-Ð±Ð¾ÑÐ¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development and implementation of a system that realizes the concept of retail goods pre-order based on chatbots
Creators: name: ÐÐ¾Ð´Ð»Ð¸Ð½, ÐÐ¾ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÑÐ°Ñ Ð±Ð¾Ñ
Ð¿ÑÐµÐ´Ð·Ð°ÐºÐ°Ð·
ÑÐ»ÐµÐºÑÑÐ¾Ð½Ð½Ð°Ñ ÐºÐ¾Ð¼Ð¼ÐµÑÑÐ¸Ñ
ÑÐµÑÑ ÐºÐ¾ÑÐµÐµÐ½
ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ
ÑÐ¸ÑÑÐµÐ¼Ð° ÑÐµÑÐ²Ð¸ÑÐ¾Ð²
Ð°ÑÑ Ð¸ÑÐµÐºÑÑÑÐ° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
ÑÑÑÐ°ÑÐµÐ³Ð¸ÑÐµÑÐºÐ¾Ðµ Ð²ÑÑÐ°Ð²Ð½Ð¸Ð²Ð°Ð½Ð¸Ðµ
Ð±Ð¸Ð·Ð½ÐµÑ ÑÐµÐ½Ð½Ð¾ÑÑÑ
Ð°Ð´Ð¼Ð¸Ð½Ð¸ÑÑÑÐ°ÑÐ¸Ð²Ð½Ð°Ñ Ð¿Ð°Ð½ÐµÐ»Ñ
ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ
chat bot
pre-order
electronic commerce
coffee shops
development and implementation
service system
enterprise architecture
strategic alignment
business value
administrative panel
cost-effectiveness of implementation

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐµÑÑ ÐºÐ¾ÑÐµÐµÐ½, Ð¿Ð»Ð°Ð½Ð¸ÑÑÐµÐ¼Ð°Ñ Ðº ÑÐ°Ð·Ð²ÐµÑÑÑÐ²Ð°Ð½Ð¸Ñ Ð² Ð³Ð¾ÑÐ¾Ð´Ðµ Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³Ðµ. Ð Ð°Ð½ÐµÐµ Ð´Ð»Ñ Ð¾Ð±ÑÐµÐºÑÐ° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð±ÑÐ» ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð±Ð¸Ð·Ð½ÐµÑ Ð¿Ð»Ð°Ð½.
Ð¦ÐµÐ»ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐµÑÐ²Ð¸ÑÐ¾Ð², Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ ÐºÐ¾ÑÐ¾ÑÑÑ Ð¿Ð¾Ð¼Ð¸Ð¼Ð¾ Ð¾Ð±ÑÑÐ½ÑÑ Ð·Ð°ÐºÐ°Ð·Ð¾Ð² Ð±ÑÐ´ÐµÑ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ Ð¿ÑÐ¸Ð½Ð¸Ð¼Ð°ÑÑ Ð·Ð°ÐºÐ°Ð·Ñ, ÑÐ´ÐµÐ»Ð°Ð½Ð½ÑÐµ Ð¾Ð½Ð»Ð°Ð¸ÌÐ½ Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¸Ì.
ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¸ Ð¾Ð±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð° Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ÑÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¸Ì ÑÐ¸ÑÑÐµÐ¼Ñ Ð´Ð»Ñ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÐ°Ð±Ð¾ÑÐµÐ³Ð¾ Ð¿ÑÐ¾ÑÐµÑÑÐ°. Ð¡Ð¸ÑÑÐµÐ¼Ð° Ð¿ÑÐµÐ´ÑÑÐ°Ð²Ð»ÑÐµÑ Ð¸Ð· ÑÐµÐ±Ñ Ð½ÐµÑÐºÐ¾Ð»ÑÐºÐ¾ ÐºÐ¾Ð¼Ð¿Ð¾Ð½ÐµÐ½ÑÐ¾Ð², ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐ¾Ð²Ð¼ÐµÑÑÐ½Ð¾ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¸ÌÑÑÐ²ÑÑÑ.
ÐÐ»Ñ Ð¿Ð¾Ð½Ð¸Ð¼Ð°Ð½Ð¸Ñ Ð´Ð°Ð½Ð½Ð¾Ð³Ð¾ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¸ÌÑÑÐ²Ð¸Ñ Ð±ÑÐ»Ð¸ Ð¿Ð¾ÑÑÑÐ¾ÐµÐ½Ñ Ð¼Ð¾Ð´ÐµÐ»Ð¸ Ð¿ÐµÑÐµÑÐ¾Ð´Ð° Ð±Ð¸Ð·Ð½ÐµÑ ÑÐµÐ½Ð½Ð¾ÑÑÐ¸, Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÐ° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. ÐÐ°Ð»ÐµÐµ, Ð±ÑÐ»Ð¸ Ð¿ÑÐ¸Ð²ÐµÐ´ÐµÐ½Ñ Ð¿Ð¾Ð´ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð´Ð»Ñ ÐºÐ°Ð¶Ð´Ð¾Ð³Ð¾ Ð¸Ð· ÐºÐ¾Ð¼Ð¿Ð¾Ð½ÐµÐ½ÑÐ¾Ð²: Ð´Ð»Ñ ÑÐ°Ñ Ð±Ð¾ÑÐ° â ÑÐ¾Ð±ÑÐ°Ð½Ñ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ, ÑÐ¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½ ÑÑÐµÐ½Ð°ÑÐ¸Ð¸Ì ÑÐ°Ð±Ð¾ÑÑ, Ð´Ð»Ñ Ð°Ð´Ð¼Ð¸Ð½Ð¸ÑÑÑÐ°ÑÐ¸Ð²Ð½Ð¾Ð¸Ì Ð¿Ð°Ð½ÐµÐ»Ð¸ â ÑÐ¾Ð±ÑÐ°Ð½Ñ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð¸Ð½ÑÐµÑÑÐµÐ¸ÌÑ, Ð´Ð»Ñ Ð±Ð°Ð·Ñ Ð´Ð°Ð½Ð½ÑÑ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ñ Ð´Ð°ÑÐ°Ð»Ð¾Ð³Ð¸ÑÐµÑÐºÐ°Ñ Ð¸ ÑÐ¸Ð·Ð¸ÑÐµÑÐºÐ¸Ðµ Ð¼Ð¾Ð´ÐµÐ»Ð¸.
Ð¡Ð»ÐµÐ´ÑÑÑÐ¸Ð¼ ÑÑÐ°Ð¿Ð¾Ð¼ Ð±ÑÐ» Ð¿Ð¾Ð´ÑÑÐµÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ ÑÑÐ°ÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¸Ñ Ð¼ÐµÑÐ¾Ð´Ð¾Ð². ÐÐ»Ñ ÑÑÐ¾Ð³Ð¾ Ð±ÑÐ»Ð¸ ÑÐ°ÑÑÑÐ¸ÑÐ°Ð½Ñ Ð·Ð°ÑÑÐ°ÑÑ Ð¸ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð° ÑÐ¸ÑÑÐ°Ñ Ð¿ÑÐ¸Ð±ÑÐ»Ñ Ð´Ð¾ Ð¸ Ð¿Ð¾ÑÐ»Ðµ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ.
Ð ÐµÐ·ÑÐ»ÑÑÐ°ÑÐ¾Ð¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐ²ÐµÐ»Ð¸ÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ð° ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð², ÑÑÐ¾ Ð¿ÑÐ¸Ð²Ð¾Ð´Ð¸Ñ Ðº ÑÐ¾ÑÑÑ Ð²ÑÑÑÑÐºÐ¸.
description: The object of the study is a network of coffee shops, planned for deployment in the city of St. Petersburg. Previously, a business plan was developed.
The goal is to develop a system of services, with the help of which, in addition to regular orders, it will be possible to accept orders made online using the information technology.
The company was analyzed and the need for the implementation of an information system was justified. The system consists of several components that interact together.
To understand this interaction, the models of business value transition, enterprise architecture were designed. Further, development details for each of the components were given: requirements for the chat bot were collected, a work scenario was designed, requirements for the administrative panel were collected and an interface was developed, datalogical and physical models were developed for the database.
The next step was to calculate the effectiveness of implementation using statistical methods. For this, the costs were calculated and the net profit was analyzed before and after implementation.
The result of the implementation is an increase in the number of customers, which leads to an increase in revenue.