title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Process improvement organization and service in hotel
Creators: name: ÐÐ¾ÑÐ¾Ð½Ð¾Ð²Ð°, ÐÐ»ÐµÐ½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½Ñ
Ð¼Ð¾ÑÐ¸Ð²Ð°ÑÐ¸Ñ
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼
Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÐ¹ Ð±Ð¸Ð·Ð½ÐµÑ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¾ÑÐµÐ»Ñ
Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ°Ñ Ñ Ð°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÐ°.
managment
motivation
personnel management
hotel business enterprise
services
business hotel
organizational and economic characteristics
loyalty levels.

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description: Theme of graduate qualification paper bachelorâs thesis: Â« Process improvement organization and service in hotelÂ» This work is devoted to the study of improving the process of organization and service at the hotel, in particular at the Holiday INN St. Petersburg hotel. Tasks that were solved during the study: 1. Study of standards of tourist service in hotel enterprises. 2. Identification of factors affecting the quality of tourist service in hotel enterprises. 3. Consideration of the requirements imposed on the staff when serving guests. 4. Consideration of the characteristics of the Holiday INN St. Petersburg hotel. 5. Development of measures to improve the service of tourists at the Holiday INN St. Petersburg hotel.The object of the study: "Holiday INN St. Petersburg". The work was carried out on the basis of the Holiday INN St. Petersburg hotel, where a significant part of the factual material was collected: features of staff work, organization of customer service. The problems of the organization and customer service process were analyzed. And also, the analysis of these processes was carried out by assessing competitiveness and collecting statistical data. As a result of the analysis of the data obtained, recommendations for improving customer service were developed and their effectiveness was evaluated. It is proposed to organize a Personnel Training Center, where training will be conducted for all categories of personnel. The center proposes to create standard training programs in the areas of activity.