Innovación y Calidad en los Emprendimientos Familiares del Ecuador / Innovation and Quality in the Family Entrepreneurships of Ecuador
Creators: name: Chamba-Rueda, Laura Magali
name: Pardo-Cueva, Mariuxi Claribel
name: Herrera, Reinaldo Armas
Publisher: name: Zenodo
Year: 2018
Subjects: Empresa familiar
Emprendimiento
Gestión
Calidad
Innovación
Family Business
Entrepreneurship
Management
Quality
Innovation

description: <strong>Resumen</strong> Este trabajo analiza el desarrollo de la gestión de la calidad e innovación en los emprendimientos familiares del Ecuador. Se emplea la estadística descriptiva y los contrastes no paramétricos debido a la naturaleza ordinal de las variables a estudiar. La muestra estuvo formada por 42 emprendimientos familiares de Ecuador encuestados en el año 2017. Para determinar la calidad total implementada en la empresa se utilizaron las siguientes variables: liderazgo, alianzas, procesos y mejora continua. Para la innovación se preguntó sobre los cambios en productos procesos o servicios realizados en los últimos dos años. Los resultados obtenidos muestran que las empresas encuestadas tienen un nivel de calidad similar en función de su nivel de innovación, por lo que deben desarrollan otro tipo de estrategias que consoliden su posición en el mercado y garanticen su sostenibilidad. <strong>Abstract</strong> This work analyzes the development of quality management and innovation in family enterprises in Ecuador. Descriptive statistics and nonparametric contrasts are used due to the ordinal nature of the variables to be studied. The sample consisted of 42 family enterprises from Ecuador surveyed in 2017. To determine the total quality implemented in the company, the following variables were used: leadership, alliances, processes and continuous improvement. For innovation, questions were asked about the changes in products, processes or services carried out in the last two years. The results obtained show that the companies surveyed have a similar level of quality in terms of their level of innovation, which is why they must develop other types of strategies that consolidate their position in the market and guarantee their sustainability.
description: Recibido: 31 de marzo de 2018 / Aceptado: 11 de julio de 2018 / Publicado: 3 de agosto de 2018
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