title: ÐÑÐ¾ÐµÐºÑ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° ÐÐÐ "ÐÐ»Ð°Ð²ÑÑÑÐ¾Ð¹-Ð¡ÐÐ± ÑÐ¿ÐµÑÐ¸Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½ÑÐ¹ Ð·Ð°ÑÑÑÐ¾Ð¹ÑÐ¸Ðº"
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: The project of improving the quality management system of LLC "Glavstroy-SPb Specialized Developer"
Creators: name: Ð¡Ð¸Ð»ÑÑÐ½Ð¾Ð²Ð°, Ð®Ð»Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÑ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»Ñ
ÐÐÐ¡Ð¢ Ð ÐÐ¡Ð 9001â2015
quality management system
customer satisfaction
GOST R ISO 9001-2015

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description: The topic of the graduate qualification work: "The project of improving the quality management system of LLC "Glavstroy-SPb Specialized Developer". In this work were developed measures and documented procedure for improving the quality management system of the developer. The analysis of the company's activities, its financial performance, as well as the current quality management system was carried out. The analysis revealed the deficiencies of the QMS and its inconsistencies with the requirements of GOST R ISO 9001-2015.Based on the results of the analysis a list of measures was developed, which include: the development of a documented procedure for assessing customer satisfaction, the introduction of a risk-based approach, changes in the quality management training system, the introduction of electronic document management system (EDMS) for document storage. They will increase customer satisfaction, improve the efficiency and effectiveness of the quality management system, reduce costs, and improve the financial performance of the entire company. A project schedule was made for the project the costs of the project were calculated, as well as the risks that could adversely affect the implementation of the project.