title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð¸Ð½Ð´ÑÑÑÑÐ¸Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð° (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«ÐÐ¾ÑÐºÐ²Ð°Â»)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: improvement of business processes at the enterprise of the hospitality industry (using the example of the Moscow Hotel)
Creators: name: ÐÐ¾ÐµÐ½ÐºÐ¾, ÐÐ¾Ð»Ð¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
Ð¿ÑÐ¾ÑÐµÑÑÐ½Ð¾Ðµ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ
Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ
Ð½Ð¾ÑÐ°ÑÐ¸Ñ
Ð´ÐµÐ±Ð¸ÑÐ¾ÑÑÐºÐ°Ñ Ð·Ð°Ð´Ð¾Ð»Ð¶ÐµÐ½Ð½Ð¾ÑÑÑ
Ð¿Ð¾ÑÑÐ°Ð²ÑÐ¸Ðº
business process
process management
modeling
notation
accounts receivable
suppliers

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description: The purpose of the final qualification is to formulate proposals for improving business processes in the Moscow hotel and assess the impact of these proposals on the results of the activities of this enterprise in the hospitality industry. The subject of the research is the business processes in the Moscow hotel and the directions of their improvement. The results of the final qualifying work: 1. It is proposed to add a subprocess of working with the internal database of suppliers to the business process Â«Organization of procurement activitiesÂ», as well as automate the subprocesses of supply control. 2. It is proposed to add to the business process Â«Accounts Receivable ManagementÂ» a subprocess of strengthening control over the prevention of missing the statute of limitations and preparing reasoned evidence in court to increase the percentage of debt collection, as well as a proprocess of preventive work to prevent the occurrence of debt. The practical significance of the final qualifying work consists in the application of the results obtained and measures to improve business processes in the practice of both the Moscow Hotel and other hotels. The main conclusions of the work: 1. The analysis of business processes in the Moscow Hotel has shown that, despite the availability of models of such processes used in practice, it is advisable to improve them in order to improve KPI-efficiency indicators. 2. As reserves for improving the business processes of the Moscow hotel, the retained earnings of the hotel located in the settlement account, accounts receivable, as well as the personnel potential of the hotel staff, who are ready to undertake the implementation of the business process and improve it in order to improve the results of the Moscow hotels activities, have been identified. 3. The presented areas of business improvement-the processes at the Moscow hotel are focused both on obtaining additional financial benefits in the form of collecting accounts receivable, and on improving the business process of "Organizing procurement activities" in the form of strengthening control over the supply of goods and services for the needs of the hotel, choosing from the generated database of checks