An investigation of mobile healthcare (mHealthcare) training design for healthcare employees in Jordan
Creators: name: Bakkar, Mahmoud
Publisher: name: RMIT University
Year: 2024
Subjects: classificationCode: 350303
subject: Business information systems
classificationCode: 460806
subject: Human-computer interaction
classificationCode: 460912
subject: Knowledge and information management

description: There are ever increasing demands placed upon people who are involved in the healthcare sector to keep abreast of the required healthcare knowledge, including: new healthcare interventions; how to use new medical equipment. Mobile healthcare (mHealthcare) training programmes should assist hospital staff in covering these demands.<br><br>At this point the healthcare training practices in the Jordanian hospital sector is restricted to traditional classroom mode where a facilitator provides and facilitates the instructional training resources. While at the same time, the adoption of mobile information communications technology (ICT) tools are used for the hospital’s communications. Consequently, an investigation of best mHealthcare training practice design in Jordan is warranted.<br><br>This study investigates hands-on healthcare training experiences through a customised mHealthcare training programme. The participants’ performance was measured to provide the quantitative data for the statistical analysis; while qualitative data was obtained through semi-structured interviews conducted with some of the participants, immediately following their mHealthcare training programme.<br><br>This thesis assists to identify best mHealthcare training applications-design practices and to understand the impact factors (social/cultural and adult learning context) in the use of mHealthcare training programmes, with a view to increasing the adoption of such best practices in Jordan. This healthcare information systems (IS) design-framework, which synthesises human-computer interaction (HCI) paradigms and the social/cultural impact of the mobile application training environments, innovates the design and development of mHealthcare training applications in Jordan.<br><br>The study was conducted in two Jordanian hospitals by employing the use of a mobile healthcare training module using an iPad that was designed and developed by the researcher. The design was based on sound instructional design principles that involved an appropriate healthcare skill development framework based on patient and family rights issues. This thesis contributes to a new usability heuristic model of mHealthcare training applications that apply the mHealthcare best training practices.<br><br>The data collection for the pilot study involved: semi-structured interviews; a pre- and post-test questionnaire; the validation study involved a questionnaire; and the main experiment involved: a pre- and post-test questionnaire. The semi-structured interviews were transcribed and analysed using the NVIVO software programme. The pre- and post-test data were analysed using the Quest interactive test analysis system.<br><br>The contributions of this study are categorised as follows: improved methods of mHealthcare training performance measurement; identification of best practice in mHealthcare training programmes; a new mHealthcare training design-framework; and an innovative mHealthcare training applications usability heuristic model.<br><br>Further research is recommended, such as: to investigate the other usage of mHealthcare training applications under multiple conditions (such as outside the work hours or hospital environments); identifying: the most suitable type of instruments needed to measure the mHealthcare trainees’ performance; barriers to the adoption of mHealthcare training programmes; and the general use and security of cloud computing used to deliver the mHealthcare training programmes. <br>