title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¸Ñ-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸ Ð² ÐºÐ¾Ð½ÑÐ°Ð»ÑÐ¸Ð½Ð³Ð¾Ð²Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improving the it service management system in a consulting company
Creators: name: ÐÑÑÐ»Ð¾Ð², Ð¡ÐµÑÐ³ÐµÐ¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÑÐ¸ÑÑÐµÐ¼Ð°
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¸Ñ-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
Ð²ÑÑ Ð¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°
system
it service management
business process
exit of a new employee

description: Ð¦ÐµÐ»ÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐÐ¢-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸ Ð² ÐºÐ¾Ð½ÑÐ°Ð»ÑÐ¸Ð½Ð³Ð¾Ð²Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ° Â«ÐÑÑÐ¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Â». ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð² ÐºÐ¾Ð½ÑÐ°Ð»ÑÐ¸Ð½Ð³Ð¾Ð²Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¸ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐÐ¢-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸ Ð² Ð½ÐµÐ¹. ÐÐ°Ð´Ð°ÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ: â Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÑÑ Ð¼ÐµÑÐ¾Ð´Ð¸ÑÐµÑÐºÐ¸Ðµ Ð¾ÑÐ½Ð¾Ð²Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ° Â«ÐÑÑÐ¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Â». â ÐÐ¿ÑÐµÐ´ÐµÐ»Ð¸ÑÑ Ð¼ÐµÑÑÐ¾ Ð¸ Ð·Ð½Ð°ÑÐµÐ½Ð¸Ðµ ÐºÐ°Ð¶Ð´Ð¾Ð³Ð¾ ÑÑÐ°ÑÑÐ½Ð¸ÐºÐ° Ð´Ð°Ð½Ð½Ð¾Ð³Ð¾ Ð¿ÑÐ¾ÑÐµÑÑÐ°. â ÐÑÐµÐ´Ð»Ð¾Ð¶Ð¸ÑÑ Ð¾Ð¿ÑÐ¸Ð¼Ð°Ð»ÑÐ½Ð¾Ðµ ÑÐµÑÐµÐ½Ð¸Ðµ Ð¿Ð¾ Ð¼Ð¾Ð´ÐµÑÐ½Ð¸Ð·Ð°ÑÐ¸Ð¸. Ð Ð°Ð±Ð¾ÑÐ° Ð²ÑÐ¿Ð¾Ð»Ð½ÑÐ»Ð°ÑÑ Ð½Ð° ÑÐµÑÑÐ¸ÑÐ¾ÑÐ¸Ð¸ ÐºÐ¾Ð½ÑÐ°Ð»ÑÐ¸Ð½Ð³Ð¾Ð²Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, Ð³Ð´Ðµ ÑÐ¾Ð±Ð¸ÑÐ°Ð»Ð°ÑÑ Ð²ÑÑ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð°Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ñ. ÐÐµÑÐ¾Ð´Ñ: Ð¿ÑÐ¸Ð¼ÐµÐ½ÑÐ»Ð¸ÑÑ Ð¾Ð±ÑÐµÐ½Ð°ÑÑÐ½ÑÐµ Ð¼ÐµÑÐ¾Ð´Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ, SWOT-Ð°Ð½Ð°Ð»Ð¸Ð·, Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ. ÐÑÐ½Ð¾Ð²Ð½ÑÐµ ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÑ ÑÐ°Ð±Ð¾ÑÑ: â ÐÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð° Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð½ÐµÑÐºÐ¾Ð»ÑÐºÐ¸Ñ Ð´ÐµÐ¿Ð°ÑÑÐ°Ð¼ÐµÐ½ÑÐ¾Ð² ÑÑÐ°ÑÑÐ²ÑÑÑÐ¸Ñ Ð² Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐµ Â«ÐÑÑÐ¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Â». â ÐÑÑÐ²Ð»ÐµÐ½Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ñ ÑÑÐµÐ±ÑÐµÐ¼ÑÐµ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸. â Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð¾ ÑÐµÑÐµÐ½Ð¸Ðµ Ð½Ð° Ð±Ð°Ð·Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ Â«ManageEngine ServiceDesk PlusÂ». â ÐÐ¿Ð¸ÑÐ°Ð½Ñ Ð¿ÑÐ¾ÑÐµÑÑ Ð¸ ÐµÐ³Ð¾ ÑÑÐ°ÑÑÐ½Ð¸ÐºÐ¸. â ÐÐ¿Ð¸ÑÐ°Ð½ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð» Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ, Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ñ ÑÐºÑÐ¸Ð½ÑÐ¾ÑÑ Ð¾ÑÐ½Ð¾Ð²Ð½Ð¾Ð³Ð¾ Ð¸Ð½ÑÐµÑÑÐµÐ¹ÑÐ°. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ, Ð±ÑÐ»Ð¾ ÑÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¾ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ðµ Ð¿Ð¾ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐÐ¢-ÑÐµÑÐ²Ð¸ÑÐ°Ð¼Ð¸, Ñ ÑÐ°ÑÑÐµÑÐ¾Ð¼ ÑÑÐ¾Ð¸Ð¼Ð¾ÑÑÐ¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾Ñ, Ð²ÐºÐ»ÑÑÐ°Ñ Ð»Ð¸ÑÐµÐ½Ð·Ð¸Ñ, Ð¿ÑÐ¸ Ð¿Ð¾Ð¼Ð¾ÑÐ¸ ÑÐ¸Ð» ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÑÐ¸ÐºÐ° ÐÐ¢-Ð¾ÑÐ´ÐµÐ»Ð°. ÐÑÐ°ÐºÑÐ¸ÑÐµÑÐºÐ°Ñ Ð·Ð½Ð°ÑÐ¸Ð¼Ð¾ÑÑÑ ÑÐ°Ð±Ð¾ÑÑ: ÑÐ¾ÐºÑÐ°ÑÐµÐ½Ð¸Ðµ Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÑ Ð·Ð°ÑÑÐ°Ñ, ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² ÐºÐ°Ð´ÑÐ¾Ð²Ð¾Ð¹ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð° Ð²ÑÑÐ¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°. Ð£Ð¼ÐµÐ½ÑÑÐµÐ½Ð¸Ðµ Ð²ÐµÑÐ¾ÑÑÐ½Ð¾ÑÑÐ¸ Ð¿ÑÐ¾Ð¿ÑÑÑÐ¸ÑÑ Ð²ÑÑÐ¾Ð´ Ð½Ð¾Ð²Ð¾Ð³Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°.
description: The aim of the work is to improve the IT service management system in a consulting company using the example of the âNew employee exitâ business process This work is devoted to the process of analyzing business processes in a consulting company and improving the IT service management system in it. Tasks of work: â Consider the methodological foundations of a new employee exit process. â Determine the place and significance of each participant in this process. â Offer the best solution for modernization. Work is performed on the basis of the territory of the consulting company, where all the necessary information was collected. Methods: applied general scientific research methods, SWOT analysis, evaluation of the effectiveness of implementation. The main results of the work: â Analysis of the activities of several departments involved in the ânew employee exitâ business process. â Identified problems required automation. â Developed a solution based on the Â«ManageEngine ServiceDesk PlusÂ» system. â The process describes in detail the process and its participants. â The functionality of the information system is described, screenshots of the main interface are attached. As a result of the final qualification work, a proposal was formed to improve the IT service management system, with the calculation of the cost of work, including a license, using the forces of an IT department developer. The practical significance of the work: reducing time costs, personnel on the exit of a new employee. Reduces the likelihood of skipping a new employee.