MANAGEMENT TO IMPROVE STUDY PROGRAM PERFORMANCE AT PRIVATE UNIVERSITIES
Creators: name: ASEP DENI NORMANSYAH
name: HANAFIAH
name: AGUS MULYANTO
name: OKKE ROSMALADEWI
Publisher: name: Zenodo
Year: 2023
Subjects: Determination, Implementation, Evaluation, Control, and Improvement of the Internal Quality Assurance System, and Study Program Performance.

description: Abstract
Improving Study Program Performance is an important element in the process of quality assurance at private tertiary institutions. The quality assurance system needs to be implemented in a measurable and consistent manner to positively impact organizational governance within a university. This was then used as the background for conducting this research. The general purpose of this research is to analyze, describe, and get an overview of the Internal Quality Assurance System in an effort to improve the performance of study programs at private tertiary institutions, especially regarding input, process, and output. This research is based on theories: System, Quality Management which boils down to the theory of Quality Improvement from Juran (1989) and Permendikbud No. 3 of 2020 combined with Permenristekdikti No. 62 of 2016 by focusing on the stages of Determination, Implementation, Evaluation, Control, and Improvement (PPEPP). This study uses a descriptive qualitative approach to the case study method. The results of the study show that: (1) Input performance includes vision and mission, superior accreditation scores, recognition by external parties, education and teaching, research, and PKM at the two research locations that have been determined according to procedures and achieved the targets set. (2) The process through the determination, implementation, evaluation, control, and improvement of SPMI standards has been carried out properly and consistently and has been integrated with the latest technology. (3) Outcome performance related to improving the performance of the study programs has gone well, marked by the achievement of accreditation ratings and the results of the evaluation desk in the internal quality audit process with exceeding results. (4) There are still several obstacles in the SPMI development process related to improving the performance of study programs, namely limited quality of human resources, the readiness of technological devices, and resistance to changes in the SPMI process. Referring to the results of this study, it can be concluded that the implementation of the management of the internal quality assurance system has been running using the PPEPP cycle, indicating that the quality assurance system has been running as it should at the two research locations. Even in its implementation, it uses an application to implement quality assurance that is integrated and involves quality assurance institutions in each section (university, faculty, and study program level). The internal quality assurance system in the two research locations already refers to the main performance indicator targets. However, improving performance-oriented to specific performance indicators has not been maximized. Therefore the researcher proposes an SPMI model at the study program level which is equipped with Specific Performance Indicators as a research novelty.