title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð½Ð°ÑÐµÐ»ÐµÐ½Ð¸Ñ Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the quality of services in the sphere of real estate to the population on the basis of optimization of business processes
Creators: name: Ð¥Ð°ÑÐ¸Ð·Ð¾Ð², Ð Ð¾ÑÑÐ¸ÑÐ»Ð°Ð²
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð±Ð¸Ð·Ð½ÐµÑ-Ð¼Ð¾Ð´ÐµÐ»Ñ
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ
KPI
business model
business process optimization
business modeling

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description: This work is devoted to improving the quality of services to the population based on the optimization of business processes of the construction company "Etazhi". During the research, the following tasks were solved: 1) An analysis of the basics of the provision of services and quality management in the field of real estate was carried out. 2) An analysis of trends in the real estate market and the business model of the company "Etazhi" was carried out. 3) Analysis of the external environment of the companys functioning. 4) Technical and economic analysis of the companys activities. 5) Analysis of problem areas of the companys business model. 6) Development of measures to improve the companys business model and justify the effectiveness of their implementation. The work was carried out in the Limited Liability Company "Etazhi". In the course of the work, the essence and features of business modeling, the main, managing and supporting business processes of the company, the features of its business model were considered. Also, an analysis of the external operating environment, a technical and economic analysis and an analysis of the problem areas of the companys business model were carried out. When collecting the data necessary to complete the work, the search engines Yandex and Google were used. When processing the data, Microsoft Office and Archi programs, SWOT-analysis methods, technical and economic analysis of financial indicators were used. The result of the work was the development of proposals for LLC "Etazhi" to improve the current system for assessing the companys personnel.