title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿ÑÑÑÐ¼ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÐ¼ÑÑ ÑÑÐ»ÑÐ³
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the information support system of the enterprise
Creators: name: ÐÐ³Ð°Ð¹, ÐÐ»ÑÐ³Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÐ°ÐºÑÐ¸
ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÑÐ»ÑÐ³
ÑÐ°ÐºÑÐ¾Ð¼Ð¾ÑÐ¾ÑÐ½ÑÐ¹ ÑÐµÐ³Ð¼ÐµÐ½Ñ
ÑÑÐ»ÑÐ³Ð°
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹
taxi
quality of services
taxi segment
service
business processes
competitiveness of the enterprise
evaluation of the efficiency of events

description: Ð¢ÐµÐ¼Ð° Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ Â«ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿ÑÑÑÐ¼ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÐ¼ÑÑ ÑÑÐ»ÑÐ³Â». ÐÑÐµÐ´Ð¼ÐµÑ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ â Ð°Ð½Ð°Ð»Ð¸Ð· ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³. ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÐÐ±ÑÐµÑÑÐ²Ð¾ Ñ ÐÐ³ÑÐ°Ð½Ð¸ÑÐµÐ½Ð½Ð¾Ð¹ ÐÑÐ²ÐµÑÑÑÐ²ÐµÐ½Ð½Ð¾ÑÑÑÑ Â«Ð¢ÐÐÐ¡Ð Ð¡ÐÐ¢Ð£Ð Ð ÐÐÐÐÐ ÐÐÐ¬ÐÐ«Ð ÐÐÐÐ«Â». Ð¦ÐµÐ»Ñ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ â Ð¿Ð¾Ð²ÑÑÐ¸ÑÑ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«Ð¢ÐÐÐ¡Ð Ð¡ÐÐ¢Ð£Ð Ð ÐÐÐÐÐ ÐÐÐ¬ÐÐ«Ð ÐÐÐÐ«Â» Ð·Ð° ÑÑÐµÑ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÐ¼ÑÑ ÑÑÐ»ÑÐ³. Ð ÑÐ°Ð±Ð¾ÑÐµ Ð±ÑÐ» Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð¿Ð°ÑÑÐ°Ð¶Ð¸ÑÐ¾Ð¿ÐµÑÐµÐ²Ð¾Ð·Ð¾Ðº Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ Ð¼ÐµÑÐ¾Ð´Ð° SERVQUAL, Ð²ÑÑÐ²Ð»ÐµÐ½Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ñ Ð¸ Ð½ÐµÐ´Ð¾ÑÑÐ°ÑÐºÐ¸ ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÐ¼Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. ÐÐ°Ð½Ñ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¸ Ð¿Ð¾ Ð¾ÐºÐ°Ð·Ð°Ð½Ð¸Ñ Ð±Ð¾Ð»ÐµÐµ ÐºÐ°ÑÐµÑÑÐ²ÐµÐ½Ð½ÑÑ ÑÑÐ»ÑÐ³, Ð° Ð¸Ð¼ÐµÐ½Ð½Ð¾ Ð±ÑÐ»Ð¸ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ñ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ: ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¼Ð¾Ð±Ð¸Ð»ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ Ð·Ð°ÐºÐ»ÑÑÐµÐ½Ð¸Ðµ ÑÐ¾Ð³Ð»Ð°ÑÐµÐ½Ð¸Ñ Ð¾Ð± Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¼ ÑÐ¾Ð³Ð»Ð°ÑÐµÐ½Ð¸Ð¸ Ñ ÑÐµÑÑÐ¾ÑÐ°Ð½Ð°Ð¼Ð¸. Ð ÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ Ð¿ÐµÑÐ²Ð¾Ð³Ð¾ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸Ñ Ð½Ð°Ð¼ ÑÐ¾ÐºÑÐ°ÑÐ¸ÑÑ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ð¾ ÑÑÐ°Ð¿Ð¾Ð² Ð´Ð»Ñ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ Ð±Ð¸Ð·Ð½ÐµÑâÐ¿ÑÐ¾ÑÐµÑÑÐ¾Ð², Ð° Ð·Ð½Ð°ÑÐ¸Ñ ÑÐ¾ÐºÑÐ°ÑÐ¸ÑÑ Ð²ÑÐµÐ¼Ñ Ð½Ð° Ð¾ÑÐ¾ÑÐ¼Ð»ÐµÐ½Ð¸Ðµ Ð·Ð°ÐºÐ°Ð·Ð° Ð¸ Ð¾ÐºÐ°Ð·Ð°Ð½Ð¸Ðµ ÑÑÐ»ÑÐ³Ð¸ Ð² ÑÐµÐ»Ð¾Ð¼, Ð¿Ð¾Ð¼Ð¸Ð¼Ð¾ ÑÑÐ¾Ð³Ð¾ Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸Ñ ÑÐ¾ÐºÑÐ°ÑÐ¸ÑÑ ÑÐ¸ÑÐ»Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð², Ð·Ð°Ð´ÐµÐ¹ÑÑÐ²Ð¾Ð²Ð°Ð½Ð½ÑÑ Ð² Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð¸ ÑÐµÑÐ¸ÑÑ Ð²Ð¾Ð¿ÑÐ¾Ñ Ñ Ð¿ÑÐ¾Ð¿ÑÑÐºÐ½Ð¾Ð¹ Ð´Ð¸ÑÐ¿ÐµÑÑÐµÑÑÐºÐ¾Ð¹ ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÑÑ Ð¿ÑÐ¸ Ð±Ð¾Ð»ÑÑÐ¾Ð¼ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ðµ Ð·Ð°ÑÐ²Ð¾Ðº, Ð° ÑÑÐ¾ Ð² ÑÐ²Ð¾Ñ Ð¾ÑÐµÑÐµÐ´Ñ Ð¾Ð±ÐµÑÐ¿ÐµÑÐ¸Ñ Ð±Ð¾Ð»ÐµÐµ Ð²ÑÑÐ¾ÐºÐ¸Ð¹ ÑÑÐ¾Ð²ÐµÐ½Ñ ÑÑÐ»ÑÐ³ ÑÐ°ÐºÑÐ¾Ð¼Ð¾ÑÐ¾ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. Ð ÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ Ð²ÑÐ¾ÑÐ¾Ð³Ð¾ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸Ñ Ð¿Ð¾Ð²ÑÑÐ¸ÑÑ ÑÑÐ¾Ð²ÐµÐ½Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´Ð¸ÑÐ¿ÐµÑÑÐµÑÑÐºÐ¾Ð³Ð¾ Ð¾ÑÐ´ÐµÐ»Ð°, ÑÐ²ÐµÐ»Ð¸ÑÐ¸ÑÑ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ð¾ Ð·Ð°ÐºÐ°Ð·Ð¾Ð² Ð¸ ÑÐ¾ Ð¶Ðµ Ð²ÑÐµÐ¼Ñ ÑÐ¾ÐºÑÐ°ÑÐ¸ÑÑ Ð²ÑÐµÐ¼Ñ Ð¿Ð¾Ð´Ð°ÑÐ¸ Ð¼Ð°ÑÐ¸Ð½Ñ Ð¸ Ð¿ÑÐ¾Ð±ÐµÐ³ Ð°Ð²ÑÐ¾Ð¼Ð¾Ð±Ð¸Ð»Ñ Â«Ð²ÑÐ¾Ð»Ð¾ÑÑÑÑÂ». Ð ÑÐµÐ»Ð¾Ð¼ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ Ð´Ð°Ð½Ð½ÑÑ Ð¼ÐµÑ Ð¿Ð¾ÑÐ¿Ð¾ÑÐ¾Ð±ÑÑÐ²ÑÐµÑ Ð¿Ð¾Ð²ÑÑÐ¸ÑÑ ÑÑÐ¾Ð²ÐµÐ½Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ Ð² ÑÑÐ»Ð¾Ð²Ð¸ÑÑ ÑÐ¸Ð»ÑÐ½Ð¾Ð¹ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¸Ð¸.
description: The topic of the final qualifying work is "Increasing the competitiveness of an enterprise by improving the quality of services provided." The subject of the research is the analysis of the quality of services. The object of research of the final qualification work is the Limited Liability Company "TAXI SATURN MINERALNYE VODY". The purpose of the final qualification work is to increase the competitiveness of the company LLC "TAXI SATURN MINERALNYE VODY" by improving the quality of the services provided. The paper analyzes the quality of passenger transportation services using the SERQUAL method, identifies the problems and shortcomings of the enterprise in question. Recommendations were given for the provision of better services, namely, measures were proposed: the development of a mobile application and the conclusion of an agreement on an information agreement with restaurants. The implementation of the first event will allow us to reduce the number of stages for the execution of business processes, which means to reduce the time for ordering and providing the service in general, in addition, it will reduce the number of employees involved in the business process and resolve the issue of throughput dispatching capacity with a large number of requests, and this, in turn, will provide a higher level of services for the taxi company. The implementation of the second measure will increase the level of information content of the dispatching department, increase the number of orders and, at the same time, reduce the time of car delivery and the idle run of the car. In general, the implementation of these measures will help to increase the level of competitiveness in a highly competitive environment.