title: Ð ÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ ÐÐ Ð¿Ð¾ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¸ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ ÑÑÑÐ°Ð½Ð¾Ð²Ð»ÐµÐ½Ð½Ð¾Ð³Ð¾ ÑÐµÐ³Ð»Ð°Ð¼ÐµÐ½ÑÐ° ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Ð¼Ð¸ Ð¾ÑÐ´ÐµÐ»Ð° Ð¸Ð¿Ð¾ÑÐµÑÐ½Ð¾Ð³Ð¾ ÐºÑÐµÐ´Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Implementation of software to automate quality control of the execution of established regulations by employees of the mortgage lending department
Creators: name: ÐÐ¸ÑÐ°Ð¹Ð»Ð¸ÑÐµÐ½ÐºÐ¾, ÐÐ°Ð»ÐµÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð¸Ð¿Ð¾ÑÐµÐºÐ°
1Ð¡
ÑÐµÐ»ÐµÑÐ¾Ð½Ð¸Ñ
Ð¾ÑÑÐµÑÐ½Ð¾ÑÑÑ
Ð²Ð¸ÑÑÑÐ°Ð»ÑÐ½Ð°Ñ ÐÐ¢Ð¡
ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð¾ÑÐ¸ÐµÐ½ÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð½Ð¾ÑÑÑ
mortgage
telephony
reporting
virtual PBX
customer focus

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description: The goal of the thesis is to implement a mechanism (software product) to improve the quality of feedback from mortgage specialists of the KVS company by automating quality control of mortgage specialistsâ execution of the companyâs established regulations. The regulations oblige the mortgage specialist to provide feedback no later than 15 minutes after receiving the request. During the thesis, the following was done: â¢ The current mechanism for processing applications has been analyzed. â¢ Possible services were analyzed for integration with the 1C program. â¢ The interface of the current 1C configuration has been improved. â¢ Implemented landline telephony management services. â¢ An agreement was concluded with the MegaFon mobile telephony service. â¢ A virtual PBX has been implemented into the current 1C configuration. â¢ A report has been developed reflecting detailed information on the quality of execution of the established regulations. At the conclusion of the thesis, it is clearly presented, with evidence, how the quality of implementation of regulations was improved by employees of the mortgage lending department from September 2023 to December 2023.