title: Ð£Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾ÐµÐºÑÐ¾Ð¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ CRM-ÑÐ¸ÑÑÐµÐ¼Ñ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ñ ÐÐÐ Â«ÐÐ¾ÐºÐ¾Ð¢ÐµÑ ÐÑÐ¾Ð¼ÑÐµÑÐ²Ð¸ÑÂ»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Project management for the implementation of a crm system in the company âlocotech promserviceâ llc
Creators: name: Ð ÑÐ¶Ð¾Ð²Ð°, ÐÐ»Ð¸Ð·Ð°Ð²ÐµÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
Ð¿ÑÐ¸ÐµÐ¼ Ð·Ð°ÑÐ²Ð¾Ðº
Ð¾ÑÐ´ÐµÐ» Ð¿ÑÐ¾Ð´Ð°Ð¶
CRM -ÑÐ¸ÑÑÐµÐ¼Ð°
ÐµÐ´Ð¸Ð½Ð°Ñ Ð±Ð°Ð·Ð° Ð´Ð°Ð½Ð½ÑÑ
ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ.
business process
acceptance of applications
sales department
CRM-system
single database
efficiency.

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description: Tasks of work: - substantiation of the need to implement an information system in the company;- development of a project for the implementation of a CRM system;- formation of requirements for system settings, their implementation, and then testing;- calculation of costs for the implementation of the system and substantiation of economic efficiency. Work is performed on the basis of "LocoTech Promservice" LLC. Methods: comparative analysis, multi-criteria analysis, business process modeling, project management methods, expert evaluation, processing of expert evaluations, data collection and processing, methods for evaluating the effectiveness of projects. The main results of the work: - the key elements of the business are considered, how the organization creates, delivers and receives value;- identified bottlenecks in the work of the company;- a model of the target architecture was built;- the main characteristics of the project are considered;- Compiled terms of reference;- tested the settings;- assessed the effectiveness of implementation;- calculate the simple rate of return and the simple payback period. The practical significance of the work is determined by the company's transition to a new information system and the abandonment of old databases.Conclusions. The tasks of the thesis have been solved, the goal has been achieved, the scope of the results has been determined.