title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÑÐ»ÐµÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¾ÑÐ¸Ð±Ð¾Ðº Ð¿ÑÐ¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¶Ð°Ð»Ð¾Ð± Ð² Ð¼ÐµÐ´Ð¸ÑÐ¸Ð½ÑÐºÐ¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Development of a bug tracking for processing complaints to medical organizations
Creators: name: ÐÐµÐ¼ÑÐµÐ½ÐºÐ¾, ÐÐ¼Ð¸ÑÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: Ð¾ÑÑÐ»ÐµÐ¶Ð¸Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ¸Ð±Ð¾Ðº
ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÑÐ»ÐµÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¾ÑÐ¸Ð±Ð¾Ðº
Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹
ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð¸Ðµ Ð¶Ð°Ð»Ð¾Ð±
Ð¼ÐµÐ´Ð¸ÑÐ¸Ð½ÑÐºÐ¸Ðµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ
ÐÐÐÐ¦
key words: bug tracking
bug tracking systems
appeal handling
complaint resolution
medical information systems
(MIAC

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description: The purpose of the research is an analysis of the possibility of using bug tracking systems in areas not related to IT, using the example of processing appeals in medical organizations. And the development of a solution based on the logic of bug tracking systems for this purpose. The study was carried out on the basis of Department for work with appeals of the St. Petersburg State Budgetary Institution of Health Medical Information and Analytical Center (MIAC). The subject of the thesis Business processes of registration, routing and processing of citizens' complaints about medical care received in state medical institutions of the city of St. Petersburg. Research methods: General scientific research methods were used: case method, comparative analysis, as well as methods of graphical and interactive modeling. The main results of the study: - The analysis of bug tracking systems was carried out, the main attributes inherent in this type of information systems were determined; - the main business processes of the object of study are described; - as a result, the requirements and implementation logic for the solution were formed, which will optimize the work of the department and lead to an improvement in the quality of medical care in the region as a whole. Scope of results high-quality processing and analysis of appeals and complaints, both in medical organizations and in any other business. The scientific novelty of research is the validity of using the logic of classic bag tracking systems that used in the development of IT solutions, in the civil or business sectors not related to development Conclusions. The tasks of the thesis have been solved, the goal has been achieved, the scope of the results has been determined. Prospects and directions of the study are grounded. The results obtained have signs of scientific novelty.