title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð³Ð¾ÑÑÐ´Ð°ÑÑÑÐ²ÐµÐ½Ð½Ð¾Ð³Ð¾ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð² ÑÑÐµÑÐµ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ¾Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¹ Ð² Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ ÑÑÑÑÐ¸ÑÐ¼Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Recommendations for the introduction of modern information technologies in the activities of travel agencies recommendations for their elimination
Creators: name: Ð¡ÐµÐ±Ð°Ð»Ð¾, ÐÑÑÐµÐ¼
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÑÑÑÐ¸Ð·Ð¼
ÑÐ°Ñ-Ð±Ð¾Ñ
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
Ð¸Ð½Ð½Ð¾Ð²Ð°ÑÐ¸Ð¸
ÑÑÑÑÐ¸ÑÐ¼Ð°
tourism
chatbot
information technology
innovation
travel agency

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description: The topic of the final qualifying work: "Recommendations for the introduction of modern information technologies in the activities of travel agencies recommendations for their elimination". This work is devoted to the study of information technologies used by travel agencies and methods of their implementation and use. Tasks that were solved in the course of the study: 1. Consider the concept, essence of a chatbot and its role in the interaction of a travel Agency with clients. 2. To characterize the technologies for creating chat bots. 3. Give a General description of the activities of the travel Agency "Etoile". 4. analyze the practice of using a chatbot by Etoile travel Agency when interacting with clients, analyzing the accumulated experience and problems. 5.based on the identified problems, offer recommendations for improving the interaction of the travel Agency "Etoile" with customers based on the use of a chatbot. The work was carried out on the basis of "Etoile" LLC, where a significant part of the actual material was collected. The analysis of the company's work using the new chatbot technology was carried out, and the cost of its implementation and maintenance was calculated. The company's financial results were also analyzed during the use and absence of the chatbot. As a result, we analyzed the main problems associated with the introduction of a chatbot in the customer service. Effective technological recommendations for fixing errors in the chatbot.