title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a Quality Management System for the service sector organizations
Creators: name: Ð©ÐµÑÐ±Ð¸Ð½Ð¸Ð½Ð°, Ð¡Ð²ÐµÑÐ»Ð°Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³
Ð¡ÐÐ
Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ðµ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ðµ
ÑÐ°Ð¼Ð¾Ð·Ð°Ð½ÑÑÐ¾ÑÑÑ
Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ
Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»Ñ
service sector
TQM
additional education
selfemployment
organization
consumer

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¡Ð¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð´Ð»Ñ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ. ÐÐ°Ð½Ð½Ð°Ñ ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³ Ð²ÑÐ±ÑÐ°Ð½Ð° Ð¿Ð¾ÑÐ¾Ð¼Ñ, ÑÑÐ¾ ÑÐ²Ð»ÑÐµÑÑÑ Ð½ÐµÐ¾ÑÐ´ÐµÐ»Ð¸Ð¼Ð¾Ð¹ ÑÐ°ÑÑÑÑ Ð¶Ð¸Ð·Ð½Ð¸ Ð¾Ð±ÑÐµÑÑÐ²Ð° Ð¸ Ð°ÐºÑÑÐ°Ð»ÑÐ½Ð°. Ð ÑÐ¾Ð´Ðµ Ð¼Ð¾Ð¸Ñ Ð¿Ð¾Ð¸ÑÐºÐ¾Ð² Ð¼Ð½Ð¾Ñ Ð½Ðµ Ð±ÑÐ»Ð¾ Ð½Ð°Ð¹Ð´ÐµÐ½Ð¾ ÐºÐ°ÐºÐ¸ÑâÐ»Ð¸Ð±Ð¾ ÑÐ°Ð±Ð¾Ñ, Ð³Ð´Ðµ Ð´Ð°Ð½Ð½ÑÐ¹ Ð²Ð¾Ð¿ÑÐ¾Ñ ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÑÑÑ. Ð ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð±ÑÐ»Ð¸ ÑÐµÑÐµÐ½Ñ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: 1. ÐÐ·ÑÑÐµÐ½Ð¸Ðµ Ð¾ÑÐ¾Ð±ÐµÐ½Ð½Ð¾ÑÑÐµÐ¹ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³. 2. ÐÐ·ÑÑÐµÐ½Ð¸Ðµ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ð¹ Ð´Ð»Ñ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð² ÑÑÐµÑÐµ ÑÑÐ»ÑÐ³ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ. 3. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¡Ð¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° (Ð¡ÐÐ). 4. ÐÑÐµÐ½ÐºÐ° ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¡ÐÐ. ÐÑÐ»Ð¸ Ð¸Ð·ÑÑÐµÐ½Ñ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ñ, Ð¿Ð¾ ÐºÐ¾ÑÐ¾ÑÑÐ¼ ÑÐ»ÐµÐ´ÑÐµÑ ÑÐ°Ð·ÑÐ°Ð±Ð°ÑÑÐ²Ð°ÑÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ Ð´Ð»Ñ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ ÐºÐ°ÑÐµÑÑÐ²ÐµÐ½Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ Ð² Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ. ÐÑÐ»Ð¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ñ ÑÐ°ÑÑÐµÑÑ, Ð¿Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÑÑÐ¸Ðµ Ð½Ð°Ð³Ð»ÑÐ´Ð½Ð¾ ÐºÐ°ÐºÐ¸Ðµ ÑÐ¸Ð½Ð°Ð½ÑÐ¾Ð²ÑÐµ Ð·Ð°ÑÑÐ°ÑÑ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ñ Ð´Ð»Ñ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¡ÐÐ Ð¸ ÐºÐ°Ðº ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¸ Ð´Ð°Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð±ÑÐ´ÐµÑ Ð²ÑÐ³Ð¾Ð´Ð½Ð° Ð´Ð»Ñ ÐµÐµ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ. ÐÐ½Ð°Ð»Ð¸Ð· Ð¿ÑÐ¾Ð²Ð¾Ð´Ð¸Ð»ÑÑ Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¼ÐµÑÐ¾Ð´Ð° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ (Ð¸Ð·ÑÑÐµÐ½Ð¸Ðµ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾Ð¹ Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸, Ð¸Ð·Ð¼ÐµÑÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð»Ð¾Ð¶Ð¸ÑÐµÐ»ÑÐ½ÑÑ ÑÑÐ¾ÑÐ¾Ð½ Ð¿ÑÐ¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ð¸, Ð¸ÑÐ¾Ð³Ð¾Ð²Ð°Ñ Ð¾ÑÐµÐ½ÐºÐ° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ). Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð±ÑÐ»Ð° Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð° Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð° ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð´Ð»Ñ ÑÑÐ»ÑÐ³ Ð² Ð¾Ð±Ð»Ð°ÑÑÐ¸ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ.
description: This work is devoted to the development of a Quality Management System for the organization of additional education. This service sector is chosen, because it is an inseparable part of the life of society and is relevant. In the course of my search, I did not find any works where this issue is considered. In the course of the study, the following goals were achieved: 5. Study of the features of the service sector. 6. Study of the requirements for the development of a quality support system in the field of additional education services. 7. Development of a Quality Management System. 8. Assessment of the economic efficiency of the Quality management systems. Materials were studied on which to develop an effective system to support quality education in the organization of additional education. Calculations were made that clearly show what financial costs are necessary for the implementation of the QMS and how economically this system will be beneficial for its use. The analysis was carried out using the analytical method of research (the study of the necessary documentation, the measurement of the positive aspects of the implementation, the final evaluation of the study). As a result, the activities of the organization of the service sector were analyzed and a quality management system for services in the field of additional education was developed.