title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾ÐµÐºÑÐ° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° ÐÐ¢-Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ¾Ð² Ð´Ð»Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸, Ð¿Ð°ÑÑÐ½ÐµÑÐ°Ð¼Ð¸ Ð¸ ÑÑÐ°ÑÑÐ½Ð¸ÐºÐ°Ð¼Ð¸ ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ ÑÑÐµÐ½Ð¸Ð½Ð³Ð¾Ð²Ð¾Ð³Ð¾ ÑÐµÐ½ÑÑÐ°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a project for the implementation of a complex of IT tools for communication with clients, partners and team members of the training center
Creators: name: Ð¡Ð¾Ð±Ð¾Ð»ÐµÐ²ÑÐºÐ¸Ð¹, ÐÐ°Ð½Ð¸Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð½ÐµÑÐ¾ÑÐ¼Ð°Ð»ÑÐ½Ð¾Ðµ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ðµ
ÑÑÐµÐ½Ð¸Ð½Ð³Ð¾Ð²ÑÐ¹ ÑÐµÐ½ÑÑ
ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ñ
ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑ ÐÐ¢-ÑÐµÑÐµÐ½Ð¸Ð¹
non-formal education
training center
communication
complex of IT solutions

description: Ð¦ÐµÐ»ÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸ Ð·Ð° ÑÑÐµÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° ÐÐ¢ ÑÐµÑÐµÐ½Ð¸Ð¹. ÐÑÐ»Ð¸ ÑÐµÑÐµÐ½Ñ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: 1. ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÑÐ½ÐºÐ° Ð½ÐµÑÐ¾ÑÐ¼Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ñ. 2. ÐÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ ÑÑÐµÐ½Ð¸Ð½Ð³Ð¾Ð²Ð¾Ð³Ð¾ ÑÐµÐ½ÑÑÐ° Ð¸ Ð²ÑÐ±Ð¾Ñ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾Ð³Ð¾ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° ÑÐµÑÐµÐ½Ð¸Ð¹. 3. ÐÐ½Ð°Ð»Ð¸Ð· Ð²Ð»Ð¸ÑÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° ÑÐµÑÐµÐ½Ð¸Ð¹ Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ð¾Ð¿Ð¾Ð»Ð°Ð³Ð°ÑÑÐ¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸. 4. ÐÐ»Ð°Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÑÐ°Ð¿Ð¾Ð², ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÐºÐ¾Ð¼Ð°Ð½Ð´Ñ Ð¸ Ð²ÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ ÑÐ¸ÑÐºÐ¾Ð² Ð¿ÑÐ¾ÐµÐºÑÐ°. 5. ÐÐ½Ð°Ð»Ð¸Ð· ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐ¾Ð² Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° ÐÐ¢ ÑÐµÑÐµÐ½Ð¸Ð¹. ÐÐºÑÑÐ°Ð»ÑÐ½Ð¾ÑÑÑ ÑÐµÐ¼Ñ Ð·Ð°ÐºÐ»ÑÑÐ°ÐµÑÑÑ Ð² ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° ÑÑÐµÐ½Ð¸Ð½Ð³Ð¾Ð²Ð¾Ð³Ð¾ ÑÐµÐ½ÑÑÐ° Ð¸ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸ Ð Ð°Ð±Ð¾ÑÐ° Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ ÑÑÐµÐ½Ð¸Ð½Ð³Ð¾Ð²Ð¾Ð³Ð¾ ÑÐµÐ½ÑÑÐ°. ÐÐµÑÐ¾Ð´Ñ: ÑÐ±Ð¾Ñ Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð· Ð´Ð°Ð½Ð½ÑÑ, Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð², ÑÐ±Ð¾Ñ Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ð¹, Ð¿Ð¾ÑÑÑÐ¾ÐµÐ½Ð¸Ðµ Ð¼Ð¾Ð´ÐµÐ»ÐµÐ¹ Ð² Ð½Ð¾ÑÐ°ÑÐ¸Ð¸ BPMN, Ð¿Ð¾ÑÑÑÐ¾ÐµÐ½Ð¸Ðµ Ð´Ð¸Ð°Ð³ÑÐ°Ð¼Ð¼Ñ ÐÐ°Ð½ÑÐ°, ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¼Ð¾Ð´ÐµÐ»Ð¸ ÐÑÑÐµÑÐ²Ð°Ð»ÑÐ´ÐµÑÐ°, Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐ¾ÐµÐºÑÐ°. ÐÑÐ½Ð¾Ð²Ð½ÑÐµ ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÑ ÑÐ°Ð±Ð¾ÑÑ: â ÑÐ¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ñ Ð¼Ð¾Ð´ÐµÐ»Ð¸ Ð¾ÑÐ½Ð¾Ð²Ð½ÑÑ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð² Ð²Ð¸Ð´Ðµ Â«AS ISÂ» Ð¸ Â«TO BEÂ»; â ÑÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ñ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ Ðº ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÑ ÑÐµÑÐµÐ½Ð¸Ñ; â ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð¿Ð»Ð°Ð½ Ð¸ ÐºÐ¾Ð¼Ð°Ð½Ð´Ð° Ð¿ÑÐ¾ÐµÐºÑÐ°, Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐ¸ÑÐºÐ¾Ð²; â Ð¿Ð¾Ð´Ð¾Ð±ÑÐ°Ð½ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑ ÑÐµÑÐµÐ½Ð¸Ð¹, ÑÐ¾ÑÑÐ¾ÑÑÐ¸Ð¹ Ð¸Ð· CRM-ÑÐ¸ÑÑÐµÐ¼Ñ Ð¸ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ; â Ð¾ÑÑÑÐµÑÑÐ²Ð»ÐµÐ½Ð° Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐ¾ÐµÐºÑÐ° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ. ÐÑÐ²Ð¾Ð´Ñ. ÐÐ°Ð´Ð°ÑÐ¸ ÐÐÐ  ÑÐµÑÐµÐ½Ñ, ÑÐµÐ»Ñ Ð´Ð¾ÑÑÐ¸Ð³Ð½ÑÑÐ°, ÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÐ¹ Ð¿ÑÐ¾ÐµÐºÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½.
description: The purpose of the work is to optimize the communication process through the implementation of a set of IT solutions. Tasks of the work: 1. Non-formal education market research. 2. Identification of problems of the training center and selection of the necessary set of solutions. 3. Analysis of the impact of a set of solutions on the fundamental processes of the company. 4. Planning stages, team building and identifying project risks. 5. Analysis of the results of the implementation of a complex of IT solutions Relevance of application in the analysis of the pulse center and the improvement of communication processes Work is performed on the basis of training center. Methods: data collection and analysis, process modeling, requirements collection and analysis, building models in BPMN notation, building a Gantt chart, building an Osterwalder model, evaluating project performance. The main results of the work: â modeled models of the main processes in the form of "AS IS" and "TO BE"; â requirements for a set of solutions are formed; â a plan and a project team were developed; a risk analysis was carried out; â a set of solutions was selected, consisting of a CRM system and a platform; â evaluation of the effectiveness of the implementation project. Conclusions. The tasks of the thesis have been solved, the goal has been achieved, an effective implementation project has been developed.