title: ÐÐ»Ð¸ÑÐ½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ Ð½Ð° ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸ÐµÐ¼ ÐÐÐ Â«Ð ÐÐ¾Ð»ÐµÑÐ°Â»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: The impact of the communications system on the quality management of LLC "P Weels"
Creators: name: ÐÐ¾Ð¶Ð°ÑÐ¾Ð², ÐÐ¸ÑÐ°Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸
ÐºÐ°ÑÐµÑÑÐ²Ð¾
ÑÐ¸ÑÑÐµÐ¼Ð°
communication
quality
system

description: Ð¢ÐµÐ¼Ð° Ð¼Ð°Ð³Ð¸ÑÑÐµÑÑÐºÐ¾Ð¹ Ð´Ð¸ÑÑÐµÑÑÐ°ÑÐ¸Ð¸: Â«ÐÐ»Ð¸ÑÐ½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ Ð½Ð° ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸ÐµÐ¼ ÐÐÐ "Ð ÐÐ¾Ð»ÐµÑÐ°"Â». Ð¦ÐµÐ»Ñ Ð¼Ð°Ð³Ð¸ÑÑÐµÑÑÐºÐ¾Ð¹ Ð´Ð¸ÑÑÐµÑÑÐ°ÑÐ¸Ð¸Â Ð·Ð°ÐºÐ»ÑÑÐ°ÐµÑÑÑ Ð² Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¸ ÑÑÑÐ½Ð¾ÑÑÐ¸ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¸ Ð²Ð»Ð¸ÑÐ½Ð¸Ð¸ Ð¸Ñ Ð½Ð° ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸. ÐÐ°Ð´Ð°ÑÐ¸, ÑÐµÑÐ°ÐµÐ¼ÑÐµ Ð² ÑÐ°Ð¼ÐºÐ°Ñ Ð¼Ð°Ð³Ð¸ÑÑÐµÑÑÐºÐ¾Ð¹ Ð´Ð¸ÑÑÐµÑÑÐ°ÑÐ¸Ð¸ Ð²ÐºÐ»ÑÑÐ°ÑÑ: ÐÐ·ÑÑÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð½ÑÑÐ¸Ð¹ Â«ÐºÐ°ÑÐµÑÑÐ²Ð¾Â» Ð¸ Â«ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸Â», Ð¸Ñ ÑÐ¾ÑÑÐ°Ð²Ð»ÑÑÑÐ¸Ðµ Ð¸ Ð²Ð¸Ð´Ñ; ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð²Ð½ÐµÑÐ½ÐµÐ¹ Ð¸ Ð²Ð½ÑÑÑÐµÐ½Ð½ÐµÐ¹ ÑÑÐµÐ´Ñ Ð¾Ð±ÑÐµÐºÑÐ° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ; Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð¿Ð¾ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸; ÐÑÐµÐ½ÐºÑ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð½ÑÑ ÑÐµÑÐµÐ½Ð¸Ð¹. Ð Ð½Ð°ÑÐ°Ð»Ðµ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð¸ Ð¸Ð·ÑÑÐµÐ½Ñ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ðµ Ð¾ÑÐ½Ð¾Ð²Ñ ÑÐ¸ÑÑÐµÐ¼ÑÂ Â ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ Ð¸ ÐºÐ°ÑÐµÑÑÐ²Ð°. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«Ð ÐÐ¾Ð»ÐµÑÐ°Â». Ð Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¸ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¾Ð´ÐµÐ»Ð°Ð½ÑÂ PEST Ð°Ð½Ð°Ð»Ð¸Ð· ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸,Â Ð°Ð½Ð°Ð»Ð¸Ð· 5 ÑÐ¸Ð» ÐÐ¾ÑÑÐµÑÐ° Ð¸ SWOT Ð°Ð½Ð°Ð»Ð¸Ð· ÐÐÐ Â«Ð ÐÐ¾Ð»ÐµÑÐ°Â».Â ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÑÑÑÐºÑÑÑÑ, Ð²Ð½ÐµÑÐ½Ð¸Ñ Ð¸ Ð²Ð½ÑÑÑÐµÐ½Ð½Ð¸Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, ÑÐ¸Ð½Ð°Ð½ÑÐ¾Ð²ÑÐ¹ Ð°Ð½Ð°Ð»Ð¸Ð· Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, ÐºÐ°ÑÑÐ° ÑÐ°Ð±Ð¾ÑÐµÐ³Ð¾ Ð´Ð½Ñ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² Ð¾ÑÐ´ÐµÐ»Ð° Ð¿ÑÐ¾Ð´Ð°Ð¶, Ð²ÑÐµ ÑÑÐ¾ Ð²ÑÑÐ²Ð¸Ð»Ð¾ ÑÑÐ¾ Ð² ÑÐ¸ÑÑÐµÐ¼Ðµ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ ÐÐÐ Â«Ð ÐÐ¾Ð»ÐµÑÐ°Â» ÑÑÑÐµÑÑÐ²ÑÐµÑ Ð½ÐµÑÐ°ÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½Ð¾Ðµ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ Ð¸ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ½Ð¾ÑÑÑ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð². ÐÐ»ÑÂ ÑÑÑÑÐ°Ð½ÐµÐ½Ð¸Ñ Ð´Ð°Ð½Ð½ÑÑ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ Ð±ÑÐ»Ð¸ Ð²ÑÐ´Ð²Ð¸Ð½ÑÑÑ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ: ÐÐ²ÐµÐ´ÐµÐ½Ð¸ÐµÂ Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ°Ñ-Ð±Ð¾ÑÐ°-Ð¿Ð¾Ð¼Ð¾ÑÐ½Ð¸ÐºÐ°; ÐÑÑÑÐ¾Ð² Ð¿Ð¾ ÐºÐ¾Ð¼Ð°Ð½Ð´Ð½Ð¾Ð¼Ñ Ð´ÑÑÑ; ÐÐ½ÐµÐ´ÑÐµÐ½Ð¸Ðµ CRM-ÑÐ¸ÑÑÐµÐ¼Ñ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ñ ÑÐ°ÑÑÐµÑÑ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð½ÑÑ Ð²Ð°ÑÐ¸Ð°Ð½ÑÐ¾Ð² Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹. ÐÐ°Ð¸Ð±Ð¾Ð»ÐµÐµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÐ¼Ð¸ Ð¸ Ð±ÑÑÑÑÐ¾ Ð¾ÐºÑÐ¿Ð°ÐµÐ¼ÑÐ¼Ð¸ ÑÐ²Ð»ÑÑÑÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ CRM-ÑÐ¸ÑÑÐµÐ¼Ñ Ð¸ Ð±Ð¾ÑÐ°-Ð¿Ð¾Ð¼Ð¾ÑÐ½Ð¸ÐºÐ°, Ð¸ÑÑÐ¾Ð´Ñ Ð¸Ð· Ð¸Ñ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ (ÑÑÐ¾ÐºÐ¾Ð² Ð¾ÐºÑÐ¿Ð°ÐµÐ¼Ð¾ÑÑÐ¸, ÑÐµÐ½ÑÐ°Ð±ÐµÐ»ÑÐ½Ð¾ÑÑÐ¸). Ð­ÑÐ¸ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¿Ð¾Ð·Ð²Ð¾Ð»ÑÑ Ð¿Ð¾Ð²ÑÑÐ¸ÑÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¹ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸. Ð¡Ð´ÐµÐ»Ð°ÑÑ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ Ð±Ð¾Ð»ÐµÐµ Ð¿ÑÐ¾Ð·ÑÐ°ÑÐ½ÑÐ¼Ð¸, Ð´Ð°Ð´ÑÑ Ð²ÑÐµÐ¼ÐµÐ½Ð½Ð¾Ð¹ ÑÐµÑÑÑÑ Ð´Ð»Ñ ÑÐ²ÐµÐ»Ð¸ÑÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ Ð½Ð° Â«ÑÐ¾Ð»Ð¾Ð´Ð½Ð¾Ð¼ ÑÑÐ½ÐºÐµÂ» Ð¿ÑÐ¸ Ð¿Ð¾Ð¸ÑÐºÐµ Ð½Ð¾Ð²ÑÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð².
description: Topic of the master's thesis: "The impact of the communications system on the quality management of LLC "P Wheels". The purpose of the master's thesis is to study the essence of communications in a company and their impact on quality management in a company. The tasks to be solved within the framework of the master's thesis include: The study of the concepts of "quality" and "communication", their components and types; Conducting an analysis of the external and internal environment of the object of study; Development of measures to improve the efficiency of the company's communications system; Evaluation of the economic efficiency of the proposed solutions. At the beginning of the work, the theoretical foundations of the communication system and quality were studied. The analysis of the enterprise LLC "P Wheels " was carried out. In the study, PEST analysis of the company, analysis of Porter's 5 forces and SWOT analysis of LLC Â«P WheelsÂ» were carried out. A study of the organizational structure, external and internal communications of the company, a financial analysis of the company's activities, a map of the working day of the sales department employees, all this revealed that in the communication system of LLC Â«P WheelsÂ» there is an inefficient use of time and conflict among employees. To eliminate these problems, the following proposals were put forward: Introduction to the work of the chat-bot-assistant; Team spirit courses; Implementation of a CRM system. As a result of the work, calculations of the proposed options for improving the communication system were carried out. The most effective and quickly payback are the implementation of a CRM system and a bot assistant, based on their economic efficiency (payback period, profitability). These proposals will improve the efficiency of the communication system in the company. They will make business processes more transparent, provide a temporary resource for increasing work in the âcold marketâ when looking for new customers.