ANALYSIS THE EFFECT OF HUMAN, ORGANIZATION AND TECHNOLOGY ON SIMRS IMPLEMENTATION AT KONAWE SELATAN REGIONAL HOSPITAL
Creators: name: Fikran Siddik
name: Noer Bahry Noor
name: Syahrir Andi Pasinringi
name: Fridawaty Rivai
name: Irwandy
name: Andi Zulkifli
Publisher: name: Zenodo
Year: 2024
Subjects: Hospital Hospital Information Management System (SIMRS), HOT-FIT Model.

description: Abstract

Background. The performance of hospital information management systems (SIMRS) is crucial for operational efficiency and effectiveness in healthcare settings. At Konawe Selatan Regional Hospital, the implementation of SIMRS aims to improve service quality, productivity, and reduce operational costs. Despite its potential benefits, several factors influence the success of SIMRS, including human, organizational, and technological aspects. Purpose. This study aims to analyze the effect of human, organizational, and technological factors on the implementation and net benefits of SIMRS at Konawe Selatan Regional Hospital. Method. The research was conducted using the Human, Organization, Technology - Fit (HOT-Fit) method. A quantitative cross-sectional study was conducted using the HOT-FIT (Human, Organization, Technology-Fit) framework. Data were collected from 172 hospital employees through questionnaires, employing a Likert scale. Statistical analysis included univariate and multivariate analyses, particularly linear regression, to determine the influence of each factor on SIMRS implementation Results. The results showed that the system quality variable had no effect on user satisfaction with a significance value of 0.300 (p>0.05). There is an influence of information quality variables on system usage with a significance value of 0.000 (p <0.05). There is no effect of service quality variables on system usage with a significance value of 0.188 (p>0.05). There is an influence of system quality, information quality and service quality variables on user satisfaction with a significance value of 0.012, 0.000, and 0.002 (p <0.05).  There is an influence of service quality variables on the structure with a significant value of 0.000 (p <0.05). There is no influence between system usage on net benefits with a significant value of 0.138 (p>0.05). There is an influence of the user satisfaction variable on net benefits which is 0.000 (p <0.05). And there is an influence between structure on net benefits with a significant value of 0.001 (p <0.05).  Conclusion. The research shows that system quality and service quality have no effect on system usage, while information quality has a positive effect on system usage. In addition, system quality, information quality, and service quality have a positive effect on user satisfaction. Service quality also has a positive effect on organizational structure. Although system usage has no effect on net benefits, user satisfaction and organizational structure have a positive effect on net benefits. It is expected to improve the quality of SIMRS technology services, including improving the speed of response and technical support. Periodic training programs for SIMRS users as well as continuous monitoring of system quality, service quality, and system usage are needed. In addition, it is necessary to ensure that the technology infrastructure used supports SIMRS operations optimally, including a stable network and adequate hardware.