title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a quality control system of services at the hospitality enterprise
Creators: name: Ð§ÐµÑÐ½ÑÑÐµÐ²Ð°, ÐÐ»ÐµÐ½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ðµ Ð½Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸
ÑÐ¸ÑÑÐµÐ¼Ð° ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð°
ÐºÐ°ÑÐµÑÑÐ²Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð¿Ð¾ÑÑÐµÐ±Ð½Ð¾ÑÑÐ¸ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹
ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³
service at the hotel enterprise
quality control system
quality of service
on the needs of consumers
improvement of the control of the quality of services

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description: The theme of the final qualifying work: "Development of a quality control system for services at a hospitality enterprise." This work is devoted to ways to improve the quality of services and to develop a quality control system at the Aquamarine SPA hotel. Tasks that were solved during the study: - To study the theoretical foundations of service quality management at hospitality enterprises: the concept of services, their types and features; general principles of service quality management in the hospitality industry; consider the features of quality control in the hotel industry. - Analyze the quality of services of the Aquamarine SPA hotel: give its general characteristics, analyze the external and internal environment, as well as quality control activities. - Give recommendations on improving the quality of services in the Aquamarine SPA hotel, for this to develop a quality control system and economically justify the implementation of this system. The work was carried out on the basis of the Aquamarine Spa Hotel, where a significant part of the material was collected: basic information about the hotel, organizational structure, dynamics of the main economic indicators of economic activity. As a result, the analysis of target groups of clients was carried out, the ways of obtaining information about the hotel, the state of the quality control system were studied. Based on the research carried out at the Ak-Vamarin Spa Hotel, a quality control system was developed, including systematic work with feedback from guests, the development of operational service standards, personnel training and monitoring of compliance with approved standards