title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a program to improve the efficiency of the hotel personnel service
Creators: name: ÐÐ¾Ð¿ÐºÐ¾Ð², ÐÐ»ÑÑ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸
ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ
Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸
efficiency improvement
efficiency of hotel personnel service
efficiency assessment

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description: This work is devoted to the development of a set of measures to improve the labor efficiency of the administrative service of the hotel. In the process of research such tasks were solved as: 1. Conducting a study of theoretical concepts related to the staffing of the hotel business, the concept of efficiency and its assessment. 2. Presentation of organizational and economic characteristics of the Astoria hotel. 3. analysis of the economic and organizational environment of the Astoria hotel, including external macro- and micro-environment. 4. Analysis of the existing system of evaluation of the management personnel performance and identification of problems in it. 5. Compilation of a set of measures to improve the labor efficiency of the hotel service. 6. Providing economic substantiation of the proposed set of measures to improve efficiency. The work was carried out on the basis on the Astoria hotel, where most of the factual material was taken from: description of the hotel and its services; analysis of the macro- and micro-environment, personnel structure. The analysis of the current system of labor efficiency assessment of the administrative service of the hotel, which is a tool to improve labor efficiency, was carried out. Search engines such as Yandex and Google Chrome were used to collect the data needed to perform the work. Microsoft Word and Microsoft Excel programs were used in data processing, and Google Drawings application was used to visualize the proposed measures. The result of the work is the development of a set of measures to improve the quality of labor efficiency evaluation of the administrative staff, which includes the transition to a comprehensive performance evaluation, instead of evaluating only quantitative indicators, and hiring an evaluation specialist from outside, instead of the existing specialist hired from the company.