The Role of Information Communication Technology in Supply Chain Integration and in supply chain performance the case of Ethio-Telecom
Creators: name: Tikabo, Berhane
Publisher: name: National Academic Digital Repository of Ethiopia
Year: 2019

description: Information communication technology is a vital tool to integrate supply chain and enhance the operational performance. This research aims to investigate the role of Information communication technology in supply chain integration, which includes supplier integration, customer integration, internal integration, and information integration and its effect on supply chain performance by using the four dimensions' measurement such as flexibility, cost, time, and quality. In order to undertake the study, there are problems such as; problems related to lack of alignment among departments, problem related to skill of the employees, lack of focus from top management, network interruption, inspection delay, fear of technology, scrap items in all company premise, warehouse space problem and disposal of obsolete items. Such problems happened due to poor supply chain management in general and supply chain integration problems in particular. This study has five objectives; these are to examine the role of Information communication technology on supply chain integration of the ethio-telecom, to determine the role of Information communication technology adoption in supply chain management performance, to determine the relationship between supply chain integration and supply chain performance, to identify factors influencing the adoption of Information communication technology for supply chain integration and to analyze the impact of supply chain integration elements on supply chain performance. The casual research design was employed with a sample of 125 employees through nonprobability sampling particularly deliberate or purposive sampling. The questionnaires were sent to 125 respondents to fill it. From the total 125 questioners distributed all were returned from which 17 were not correctly filled and rejected. Therefore 108 were effectively used for analysis that shows response rate of 86.4 percent. This is a good response rate based on Fowler (2002) a 75 percent response rate is considered adequate. The collected data was analyzed using both descriptive statistics (mean &amp; standard deviation) and inferential statistics (correlation and linear regression). Main findings of the study depicts that, there is strong integration role of Information communication technology on the supply chain integration as the mean values of the four supply chain dimension (internal integration, customer integration, information integration and supplier integration)were above the minimum requirement(i.e. greater than the mean value of 2.5).Moreover, internal integration, customer integration, information integration and supplier integration dimensions of supply chain integration had a significant effect on supply chain performance of the enterprise by the role of Information communication technology. The other finding for the role of Information communication technology on supply chain performance dimensions (cost, flexibility, quality and time(responsiveness) were above the minimum requirement (i.e. greater than the mean value of 2.5). Means the role of Information communication technology had significant effect on supply chain performance dimensions. The final finding is the factors affect the adoption of Information communication technology such as external and internal factors. Both factors had an adversely effect on adoption of Information communication technology.