title: Ð¦Ð¸ÑÑÐ¾Ð²Ð°Ñ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ð° Ð´Ð»Ñ Ð¾Ð½Ð»Ð°Ð¹Ð½-ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸ Ð±Ð¸Ð·Ð½ÐµÑÐ° Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Digital platform for online business-to-client communication
Creators: name: Ð¤Ð°ÑÑÐ°ÑÐ¾Ð², ÐÐ»ÑÐ½Ð°Ð·
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: Ð¾Ð½Ð»Ð°Ð¹Ð½-ÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ñ
self-hosted
websocket
rest api
jwt
docker
nginx
golang
mongodb
nuxt.js
online communication

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ñ Ð¿ÑÐ¾ÑÐ¾ÑÐ¸Ð¿Ð° ÑÐ¸ÑÑÐ¾Ð²Ð¾Ð¹ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ, Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÑÑÐµÐ¹ Ð±Ð¸Ð·Ð½ÐµÑÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÐµ Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÑ Ð´Ð»Ñ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ ÑÐµÑÐµÐ· Ð¼Ð½Ð¾Ð³Ð¾ÐºÐ°Ð½Ð°Ð»ÑÐ½ÑÐµ ÑÐ°ÑÑ. Ð Ð¾ÑÐ½Ð¾Ð²Ðµ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð»ÐµÐ¶Ð°Ñ ÑÐ¾Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÐµ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¸, Ð¾Ð±ÐµÑÐ¿ÐµÑÐ¸Ð²Ð°ÑÑÐ¸Ðµ Ð¼Ð°ÑÑÑÐ°Ð±Ð¸ÑÑÐµÐ¼Ð¾ÑÑÑ, Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´Ð¸ÑÐµÐ»ÑÐ½Ð¾ÑÑÑ Ð¸ Ð±ÐµÐ·Ð¾Ð¿Ð°ÑÐ½Ð¾ÑÑÑ. ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ: 1) ÐÐ½Ð°Ð»Ð¸Ð· ÑÑÑÐµÑÑÐ²ÑÑÑÐ¸Ñ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼ (JivoChat, Chatwoot Ð¸ Ð´ÑÑÐ³Ð¸Ñ) Ð´Ð»Ñ Ð²ÑÑÐ²Ð»ÐµÐ½Ð¸Ñ Ð¸Ñ Ð¿ÑÐµÐ¸Ð¼ÑÑÐµÑÑÐ² Ð¸ Ð½ÐµÐ´Ð¾ÑÑÐ°ÑÐºÐ¾Ð². 2) ÐÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ, Ð²ÐºÐ»ÑÑÐ°Ñ ÑÐµÑÐ²ÐµÑÐ½ÑÑ, ÐºÐ»Ð¸ÐµÐ½ÑÑÐºÑÑ ÑÐ°ÑÑÐ¸ Ð¸ Ð±Ð°Ð·Ñ Ð´Ð°Ð½Ð½ÑÑ. 3) Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾ÑÐ¾ÑÐ¸Ð¿Ð° Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¹: GoLang, PostgreSQL, WebSocket, REST API, Nuxt.js, TailwindCSS Ð¸ Docker. 4) Ð ÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð°ÑÑÐµÐ½ÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸ Ð¸ Ð°Ð²ÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ JWT Ð¸ LDAP. 5) Ð¢ÐµÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ, ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ðµ API-Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ð¸ Ð¸ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¹ Ð´Ð»Ñ Ð´Ð°Ð»ÑÐ½ÐµÐ¹ÑÐµÐ³Ð¾ ÑÐ°Ð·Ð²Ð¸ÑÐ¸Ñ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ. Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²Ð¾Ð´Ð¸Ð»Ð°ÑÑ Ð½Ð° Ð±Ð°Ð·Ðµ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ ÐÐÐ Â«Ð¡Ð¿ÑÐ¸Ð½ÑÑÐ¾ÑÑÂ» Ð¸ Ð²ÐºÐ»ÑÑÐ°ÐµÑ Ð² ÑÐµÐ±Ñ ÐºÐ°Ðº ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ, ÑÐ°Ðº Ð¸ Ð¿ÑÐ°ÐºÑÐ¸ÑÐµÑÐºÑÑ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ. Ð Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð±ÑÐ»Ð¸ ÑÐ¾Ð·Ð´Ð°Ð½Ñ ÑÑÐµÐ½Ð°ÑÐ¸Ð¸ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ, ÐºÐ¾ÑÐ¾ÑÑÐµ Ð¾ÑÐ²Ð°ÑÑÐ²Ð°ÑÑ ÐºÐ»ÑÑÐµÐ²ÑÐµ Ð°ÑÐ¿ÐµÐºÑÑ ÑÐ°Ð±Ð¾ÑÑ: Ð°Ð²ÑÐ¾ÑÐ¸Ð·Ð°ÑÐ¸Ñ, ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÑÐ°ÑÐ°Ð¼Ð¸, ÑÐ¾Ð¾Ð±ÑÐµÐ½Ð¸Ñ, Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÐºÐ° Ð¸ Ð°Ð´Ð¼Ð¸Ð½Ð¸ÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ» ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð¿ÑÐ¾ÑÐ¾ÑÐ¸Ð¿ Ð¿Ð»Ð°ÑÑÐ¾ÑÐ¼Ñ, Ð³Ð¾ÑÐ¾Ð²ÑÐ¹ Ðº Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ Ð² ÐºÐ°ÑÐµÑÑÐ²Ðµ Ð¾ÑÐ½Ð¾Ð²Ñ Ð´Ð»Ñ Ð´Ð°Ð»ÑÐ½ÐµÐ¹ÑÐµÐ¹ Ð´Ð¾ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð² ÑÐµÐ°Ð»ÑÐ½ÑÑ Ð±Ð¸Ð·Ð½ÐµÑ-ÑÑÐµÐ´Ñ. ÐÐ° Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ð¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÑÐ½Ð½ÑÑ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ñ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¸ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»Ð° Ð¸ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ Ð½Ð°Ð´ÑÐ¶Ð½Ð¾ÑÑÐ¸ ÑÐ¸ÑÑÐµÐ¼Ñ.
description: The subject of the graduate qualification work is Â«Digital platform for online business-to-client communicationÂ». This work is dedicated to the creation of a prototype digital platform that provides businesses with effective tools for interacting with clients through multichannel chats. The development is based on modern technologies ensuring scalability, performance, and security. The research set the following goals: 1) To analyze existing platforms (JivoChat, Chatwoot, and others) to identify their advantages and disadvantages. 2) To design the system architecture, including backend, frontend, and database layers. 3) To develop a platform prototype using technologies such as GoLang, PostgreSQL, WebSocket, REST API, Nuxt.js, TailwindCSS, and Docker. 4) To implement authentication and authorization systems with JWT and LDAP. 5) To test the system, create API documentation, and provide recommendations for further platform development. The work was carried out on the premises of SprintHost LLC and included both theoretical research and practical implementation. The process involved the creation of user scenarios covering key aspects of the platform, such as authorization, chat management, messaging, analytics, and administration. As a result of the work, a platform prototype was developed, ready to be used as a basis for further refinement and deployment in a real business environment. Based on the conducted research, recommendations were developed to improve the functionality and enhance the systems reliability.