Gestión de la calidad en los emprendimientos familiares del sector industrial del Ecuador / Quality management in family enterprises in the industrial sector of Ecuador
Creators: name: Chamba-Rueda, Laura Magali
name: Pardo-Cueva, Mariuxi
name: Herrera, Reinaldo Armas
name: Ordoñez, Jaime Efrén Chillogallo
Publisher: name: Zenodo
Year: 2019
Subjects: Industria
Trabajador independiente
Calidad de la vida laboral
Liderazgo
Ecuador
Industry
Self-employed
Quality of working life
Leadership

description: <strong>Resumen</strong> El presente trabajo comprueba si existe una relación entre los componentes de la calidad: liderazgo, planificación, alianzas y recursos, gestión de los empleados, aprendizaje, gestión por procesos y mejora continua en función de la edad y la naturaleza familiar de la empresa, para ello se utilizó los contrastes no paramétricos de Kruskal Wallis y de Suma de Rangos de Wilcoxon. La muestra estuvo compuesta por 274 empresas industriales del Ecuador. La contribución principal del trabajo se basa en que la calidad se la examina como una fuente potencial de ventaja competitiva indispensable para lograr la supervivencia de los emprendimientos. Los resultados evidencian que no hay divergencias en: el liderazgo, planificación de la calidad, alianzas y recursos, gestión de los empleados, procesos y mejora continua con respecto a la edad de la empresa. Sin embargo, con respecto a la naturaleza de la empresa si es familiar hay diferencias en: liderazgo, planificación de la calidad, alianzas y recursos, gestión de los empleados y aprendizaje. <strong>Abstract</strong> This current work verifies whether there is a relationship between the components of quality: leadership, planning, alliances and resources, employee management, learning, process management and continuous improvement based on the age and family nature of the company. For this, the non-parametric contrasts of Kruskal Wallis and of Sum of Ranks of Wilcoxon were used. The sample consisted of 274 industrial companies in Ecuador. The main contribution of the work is based on the quality of the exam as a potential source of competitive advantage indispensable to achieve the survival of the enterprises. The results show that there are no divergences in: leadership, quality planning, alliances and resources, employee management, processes and continuous improvement with regard to the age of the company. However, regarding the nature of the company if it is a family-owned enterprise, there are differences in: leadership, quality planning, alliances and resources, employee management and learning.
description: Recibido: 9 de mayo de 2019 / Aceptado: 10 de septiembre de 2019 / Publicado: 15 de noviembre de 2019
description: {"references": ["Alotaibi, F., Yusoff, R. e Islam , R. (2013). Assessing the impact of total quality management practices and quality culture with competitiveness of Saudi contractors. American Journal of Applied Sciences, 10(6), 638-645. Recuperado de https://bit.ly/35jvkkd", "Alvarado, R., Pe\u00f1arreta, M., Armas, R. y Alvarado, R. (2017). Access to financing and regional entrepreneurship in Ecuador: an approach using spatial methods.\u00a0International Journal of Entrepreneurship,\u00a021(3), 1-9. Recuperado de https://bit.ly/2ID7pTc", "Astrachan, J. y Shanker, M. (2003). Family businesses' contribution to the U.S. economy: A Closer Look. Family Business Review, 16(3), 211-219. Recuperado de https://bit.ly/2B70YDP", "Boulter, L., Bendell, T. y Dahlgaard, J. (2013). Total quality beyond North America [Resumen]. International Journal of Operations &amp; Production Management, 33(2), 197-215. doi: https://doi.org/10.1108/01443571311295635", "Brah, S., Li Wong, J. y Madhu, B. (2000). TQM and business performance in the services sector: a Singapore study [Resumen]. International Journal of Operations &amp; Production Management, 20(11), 1293\u20131312. doi: https://doi.org/10.1108/01443570010348262", "Cassar, G. (septiembre, 2006). Entrepreneur opportunity cost and intended venture growth. Journal of Business Venturing, 21(5), 610-632. doi: https://doi.org/10.1016/j.jbusvent.2005.02.011", "Chamba, L., Pardo, M. y Armas, R. (julio, 2018). Innovaci\u00f3n y Calidad en los Emprendimientos Familiares del Ecuador. En P. Navarrete (Ed.), Un Espacio Para La Ciencia,1(1), 123-144. Guayaquil, Ecuador: ManglarEditores.", "Chamba-Rueda, L., Higuerey, A., Pardo-Cueva, M. y R\u00edos-Zaruma, J. (junio, 2018). Quality factors and their impact on the business performance in the ecuadorian manufacturing sector-Loja [Conference Paper]. 13th Iberian Conference on Information Systems and Technologies, CISTI. Recuperado de https://bit.ly/35kAMDx", "Chua, J., Chrisman, J. y Sharma, P. (Summer, 1999). Defining family business by behaviour. Entrepreneurship Theory and Practice, 23, 19-39. Recuperado de https://bit.ly/2Vw9bur", "Cordova, C., Inga, E. y Yaguache, M. (junio, 2017). Accounting software and profitability in SMEs: The case of Ecuador. 12th Iberian Conference on Information Systems and Technologies (CISTI), Lisboa, Portugal. Recuperado de https://bit.ly/33bmEKE", "Corredor, P. y Go\u00f1i, S. (agosto, 2011). TQM and performance: Is the relationship so obvious? [Resumen]. Journal of Business Research, 64(8), 830-838. doi: https://doi.org/10.1016/j.jbusres.2010.10.002", "Deming , W. (1982). Quality, productivity and competitive position. Cambridge, Mass: MIT Center for Advanced.", "Feigenbaum, A. (1986). Total Quality Control (3a ed.). New York, USA: McGraw-Hill.", "Fredrik, H, Norb\u00e4ck, P. Persson, L. y Andersson, F. (septiembre, 2019). Has the Swedish business sector become more entrepreneurial than the US business sector? [Resumen]. Research Policy, 48(7), 1809-1822. doi: https://doi.org/10.1016/j.respol.2019.04.007", "Fuentelsaz, L. y Gonz\u00e1lez, C. (Tercer Trimestre, 2015). El fracaso emprendedor a trav\u00e9s de las instituciones y la calidad del emprendimiento. Universia Business Review, 47, 64-81. Recuperado de https://bit.ly/2oZuIQ1", "Garc\u00eda-Cabrera, A., D\u00e9niz-D\u00e9niz, M. y Cu\u00e9llar-Molina, D, C. (2015). Inteligencia emocional y emprendimiento: posibles l\u00edneas de trabajo. Cuadernos de Adminsitraci\u00f3n, 28(51), 65-101. Recuperado de https://bit.ly/2VoERlk", "Gedajlovic, E. y Carney, M. (1 de noviembre, 2010). Markets, hierarchies, and families: toward a transaction cost theory of the family. Entrepreneurship Theory and Practice, 6(34), 1145-1172. doi: https://doi.org/10.1111/j.1540-6520.2010.00418.x", "Hendricks, K. y Singhal, V. (mayo, 2001). Firm characteristics, total quality management, and financial performance. Journal of Operations Management, 19(3), 269-285. doi: https://doi.org/10.1016/S0272-6963(00)00049-8", "Henrekson, M. y Johansson, D. (2009). Competencies and Institutions Fostering High-Growth Firms [\u00daltima revisi\u00f3n 21 de agosto, 2014]. Found. Foundations and Trends in Entrepreneurship, 5(1), 1-80. Recuperado de https://bit.ly/2M22vRT", "Hitt, M., Ireland, D., Sirmon, D. y Trahms. C. (30 de noviembre, 2017). Strategic Entrepreneurship: Creating Value for Individuals, Organizations, and Society. Academy of Management Perspectives, 25(2), 57-75. doi: https://doi.org/10.5465/amp.25.2.57", "Ho, D., Duffy, V. y Shih, H. (2001). Total quality management: an empirical test for mediation effect. International Journal of Production Research, 39(3), 529-548. doi: https://doi.org/10.1080/00207540010005709", "Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way. London, England: Prentice-Hall.", "Jur\u00e1n, J. (1990). Juran y el Liderazgo para la Calidad. Madrid, Espa\u00f1a: Ediciones D\u00edaz de Santos.", "Knight, G. (1997). Cross-cultural reliability and validity of a scale to measure firm entrepreneurial orientation. Journal of Business Venturing, 12(3), 213-225. doi: https://doi.org/10.1016/S0883-9026(96)00065-1", "Kraiczy, N. (2013). Innovations in Small and Medium-Sized Family Firms: An Analysis of Innovation Related Top Management Team Behaviors and Family Firm-Specific Characteristics. New York, USA: Springer.", "Maloni, M., Hiatt, M. y Astrachan, J. (marzo, 2017). Supply management and family business: A review and call for research. Journal of Purchasing and Supply Management, 23(2), 123-136. doi: https://doi.org/10.1016/j.pursup.2016.12.002", "Miller, D. y Le Breton-Miller, I . (2005). Managing for the Long Run: Lessons in Competitive Advantage from Great Family Businesses. Recuperado de https://bit.ly/310irrY", "Minniti, M. (1 de septiembre, 2008). The Role of Government Policy on Entrepreneurial Activity: Productive, Unproductive, or Destructive? Entrepreneurship Theory and Practice, 32(5), 779-790. doi: https://doi.org/10.1111/j.1540-6520.2008.00255.x", "OCDE. (2016). Startup Am\u00e9rica Latina 2016: Construyendo un futuro innovador. Estudios del Centro de Desarrollo. S\u00edntesis y Recomendaciones de Pol\u00edtica. Recuperado de https://bit.ly/2qkUcEX", "Patyal, V. y Koilakuntla, M. (2017). The impact of quality management practices on performance: an empirical study. Benchmarking: An International Journal, 24(2), 511-535. doi: https://doi.org/10.1108/BIJ-11-2015-0109", "Powell, T. (1995). Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal, 16(1), 15-37. doi: https://doi.org/10.1002/smj.4250160105", "Prajogo, D. y Sohal, A. (1 de noviembre, 2003). The relationship between TQM practices, quality performance, and innovation performance. International Journal of Quality &amp; Reliability Management, 20(8), 901\u2013918. doi: https://doi.org/10.1108/02656710310493625", "Przepiorka, A. (15 de febrero, 2016). Psychological Determinants of Entrepreneurial Success and Life-Satisfaction. Current Psychology, 36(2), 304-315. doi: https://doi.org/10.1007/s12144-016-9419-1", "Rusjan, B. (2005). Usefulness of the EFQM Excellence model: Theoretical explanation of some conceptual and methodological issues. Total Quality Management &amp; Business Excellence, 16(3), 363-380. doi: https://doi.org/10.1080/14783360500053972", "Samaniego, F. (2014). An\u00e1lisis y perspectiva del emprendimiento empresarial ecuatoriano en el contexto de la pol\u00edtica econ\u00f3mica del Buen Vivir. Observatorio de la Econom\u00eda Latinoamericana, 201. Recuperado de https://bit.ly/33cQjDp", "Scott, S. (agosto, 2009). Why encouraging more people to become entrepreneurs is bad public policy. Small Business Economics, 33(2), 141-149. doi: https://doi.org/10.1007/s11187-009-9215-5", "Staniewskia, M. y Awrukb, K. (agosto, 2019). Entrepreneurial success and achievement motivation \u2013 A preliminary report on a validation study of the questionnaire of entrepreneurial success. Journal of Business Research, 101, 433-440. doi: https://doi.org/10.1016/j.jbusres.2019.01.073", "Tar\u00ed, J. (2000). Calidad Total: fuente de ventaja competitiva. Recuperada de https://bit.ly/2mjZ3Yy", "Tr\u00edas de Bres, F. (2007). El libro negro del emprendedor. No digas que nunca te lo advirtieron. Recuperado de https://bit.ly/2ZN73Qk", "Zeng, J., Chi Anh, P. y Matsui, Y. (2013). Shop-floor communication and process management for quality performance. Management Research Review, 36(5), 454-477. doi: https://doi.org/10.1108/01409171311327235"]}