title: Ð¤Ð¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¹ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Formation of the qualuty system of organizations in the service sector
Creators: name: ÐÐ¸ÐºÐ¾Ð»Ð°ÐµÐ²Ð°, Ð®Ð»Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÑÐ¸ÑÑÐµÐ¼Ð° ÐºÐ°ÑÐµÑÑÐ²Ð°
ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³
ÑÐ°Ð»Ð¾Ð½ ÐºÑÐ°ÑÐ¾ÑÑ
ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ñ ÑÑÑÑÐºÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð¼ÐµÑÐ¾Ð´ ÑÑÑÑÐºÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÑÐ½ÐºÑÐ¸Ð¸ ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð¸Ð½Ð´ÑÑÑÑÐ¸Ñ ÐºÑÐ°ÑÐ¾ÑÑ
quality system
the formation of the system of quality of services
beauty salon
structuring technology quality method of structuring functions of the quality
beauty industry

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð°Ð½Ð°Ð»Ð¸Ð·Ñ ÑÐ¸ÑÑÐµÐ¼ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð² ÑÑÐµÑÐµ ÑÑÐ»ÑÐ³ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÑÐ°Ð»Ð¾Ð½Ð¾Ð² ÐºÑÐ°ÑÐ¾ÑÑ. ÐÑÐ½Ð¾Ð²Ð½ÑÐµ Ð·Ð°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ:
 â¢ Ð°Ð½Ð°Ð»Ð¸Ð· Ð¾ÑÐ½Ð¾Ð²Ð½ÑÑ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ð¹ Ð¸ ÑÐ°ÐºÑÐ¾ÑÐ¾Ð², ÑÐ¾ÑÐ¼Ð¸ÑÑÑÑÐ¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÑÐ»ÑÐ³;
 â¢ Ð¸Ð·ÑÑÐµÐ½Ð¸Ðµ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ°Ð»Ð¾Ð½Ð° ÐºÑÐ°ÑÐ¾ÑÑ Â«Ð­Ð»Ñ Ð¡ÑÐ¸Ð»ÑÂ»;
 â¢ ÑÑÑÑÐºÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÑÐ½ÐºÑÐ¸Ð¹ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð² ÑÐ°Ð»Ð¾Ð½Ðµ ÐºÑÐ°ÑÐ¾ÑÑ;
 â¢ Ð°Ð½Ð°Ð»Ð¸Ð· Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÑÑÑÐºÑÑÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¹;
 â¢ Ð¸Ð·ÑÑÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÑÐ»ÑÐ³;
 â¢ ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð´Ð»Ñ ÑÐ°Ð»Ð¾Ð½Ð°;
 â¢ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ°ÑÐµÑÑÐ²Ð°.
Ð Ð°Ð±Ð¾ÑÐ° Ð±ÑÐ»Ð° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÑÐ°Ð»Ð¾Ð½Ð° ÐºÑÐ°ÑÐ¾ÑÑ Â«Ð­Ð»Ñ Ð¡ÑÐ¸Ð»ÑÂ», Ð³Ð´Ðµ Ð±ÑÐ»Ð° ÑÐ¾Ð±ÑÐ°Ð½Ð° Ð·Ð½Ð°ÑÐ¸ÑÐµÐ»ÑÐ½Ð°Ñ ÑÐ°ÑÑÑ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾Ð³Ð¾ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ð°, Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÑÑÑÐºÑÑÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ, Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð½Ð¾Ð²Ð¾Ð¹ ÑÑÐ»ÑÐ³Ð¸ Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐ¾Ð³Ð¾, ÐºÐ°ÐºÐ¸Ð¼ ÑÐ¿Ð¾ÑÐ¾Ð±Ð¾Ð¼ Ð¿ÑÐ¸Ð¼ÐµÐ½ÑÐ»Ð°ÑÑ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ñ ÑÑÑÑÐºÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÑÐ½ÐºÑÐ¸Ð¸ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¸ ÐºÐ°ÐºÐ¸Ðµ Ð¾Ð½Ð° Ð¿ÑÐ¸Ð½ÐµÑÐ»Ð° ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÑ.
ÐÐ½Ð°Ð»Ð¸Ð· Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ Ð¾Ð´Ð½Ð¾Ð³Ð¾ Ð¸Ð· Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ¾Ð² Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Â«Quality houseÂ». Ð ÑÐ¾Ð´Ðµ ÑÐ°Ð±Ð¾ÑÑ, Ð±Ð»Ð°Ð³Ð¾Ð´Ð°ÑÑ Ð¾Ð¿ÑÐ¾ÑÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð², Ð±ÑÐ» ÑÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½ ÑÐ¿Ð¸ÑÐ¾Ðº Ð¾Ð¶Ð¸Ð´Ð°ÐµÐ¼ÑÑ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ð¹ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹, Ð½Ð° Ð±Ð°Ð·Ðµ ÐºÐ¾ÑÐ¾ÑÐ¾Ð³Ð¾ Ð² Ð´Ð°Ð»ÑÐ½ÐµÐ¹ÑÐµÐ¼ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´Ð¸Ð»Ð°ÑÑ ÑÐ°Ð½Ð¶Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¿Ð¾ ÑÑÐµÐ¿ÐµÐ½Ð¸ Ð²Ð°Ð¶Ð½Ð¾ÑÑÐ¸, ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ñ Ð¸Ð½Ð¶ÐµÐ½ÐµÑÐ½ÑÐµ ÑÐ°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÐ¸ Ð¸ Ð¸Ñ Ð²Ð·Ð°Ð¸Ð¼Ð¾ÑÐ²ÑÐ·Ñ Ñ Ð¾Ð¶Ð¸Ð´Ð°Ð½Ð¸ÑÐ¼Ð¸ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹. ÐÑÐ» Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð±Ð»Ð¸Ð¶Ð°Ð¹ÑÐ¸Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾Ð², Ð² ÑÐ¾Ð´Ðµ ÐºÐ¾ÑÐ¾ÑÐ¾Ð³Ð¾ Ð²ÑÑÑÐ½Ð¸Ð»Ð¾ÑÑ, ÑÑÐ¾ ÑÐ»ÐµÐ´ÑÐµÑ Ð²Ð½ÐµÐ´ÑÑÑÑ Ð½Ð¾Ð²ÑÑ ÑÑÐ»ÑÐ³Ñ.
Ð ÑÐ°Ð±Ð¾ÑÐµ ÑÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð° ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð´Ð»Ñ ÑÐ°Ð»Ð¾Ð½Ð° ÐºÑÐ°ÑÐ¾ÑÑ Â«Ð­Ð»Ñ Ð¡ÑÐ¸Ð»ÑÂ».
description: This work is devoted to the analysis of quality systems in the service sector on the example of beauty salons. The main tasks that were solved during the research:
 â¢ analysis of the main requirements and factors that shape the quality of services;
 â¢ study of the activities of the beauty salon "El Styleâ;
 â¢ structuring quality functions in a beauty salon;
 â¢ analysis of the organizational structure of enterprises;
 â¢ study of the service implementation process;
 â¢ creating a quality management system for the salon;
 â¢ evaluating the effectiveness of the qualitysystem.
The work was carried out on the example of the beauty salon "El Style", where was collected much of the necessary material, the analysis of the organizational structure of the enterprise, the analysis of the introduction of new services and an analysis of how you applied structuring technology functions of the quality and what it has brought results.
The analysis was carried out using one of the tools of quality management methods "Quality house". In the course of work, thanks to a customer survey, a list of expected customer requirements was formed, on the basis of which further ranking by importance was made, engineering characteristics and their relationship to consumer expectations were developed. An analysis of the nearest competitors was conducted, during which it became clear that a new service should be introduced.
We have created a quality management system for the beauty salon âEl Styleâ.