title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð² ÑÐ¿Ð¾ÑÑÐ¸Ð²Ð½Ð¾Ð¹ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Automation of processes of interaction with clients in a sports organization
Creators: name: ÐÑÐ·Ð½ÐµÑÐ¾Ð²Ð°, ÐÐ»Ð¸Ð·Ð°Ð²ÐµÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
CRM-ÑÐ¸ÑÑÐµÐ¼Ð°
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ CRM-ÑÐ¸ÑÑÐµÐ¼Ñ
information technologies
business process automation
CRM system
CRM system implementation

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description: Theme of the graduate qualification work of bachelor: âAutomation of the processes of interaction with clients in a sports organization.âThe purpose of the workÂ is planning a project for the development and implementation of an IT system for automating and improving the efficiency of key business processes in a sports club and evaluating the effectiveness of this project.Tasks of work:Description of the current level of IT support for the organization's activities.Identification of bottlenecks in IT support for the organization's activities.Assessment of the prospects for the development of IT support for the organization's activities.Work is performed on the basis ofÂ the sports organization âAntifitnesâ.Methods: SWOT analysis, benchmarking, business process modeling, data analysis, infographic tools, critical path method, TAME commercialization prospects assessment methodology, information economy method, statistical assessment methods.The main results of the work:-Â a step-by-step work plan for the implementation of the mobile application âYour Antifitnesâ was developed;-Â changes to the structure of the technological layer, particularly, the use of its own server are proposed;-Â the principles of the developed application âYour Antifitnesâ are described briefly.The practical significance of the workÂ is conditioned by the fact that measures to improve the processes of interaction with clients in the sports organization Antifitnes LLC are focused on increasing the efficiency of economic activity, therefore, they can be used in practice.Conclusions. The tasks of the GQW have been solved, the goal has been achieved and the scope of the results has been determined â the organizational management of the company and interaction with customers.