title: ÐÑÐ±Ð¾Ñ Ð²Ð°ÑÐ¸Ð°Ð½ÑÐ° ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÐ°ÑÑÐ¸ÑÐµÐ½Ð¸Ñ ÐºÐ¾ÑÐ¿Ð¾ÑÐ°ÑÐ¸Ð²Ð½Ð¾Ð³Ð¾ ÐÐ¢-Ð»Ð°Ð½Ð´ÑÐ°ÑÑÐ° Ð´Ð»Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»ÑÐ½ÑÐ¼ ÑÑÑÑÐ¾Ð¼ Ð¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»ÐµÐ¹ ÑÐ¸ÑÑÐµÐ¼Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Selection of the implementation option for expanding the corporate IT landscape for material accounting management and user request processing system
Creators: name: ÐÐ°Ð·Ð°ÑÐ¾Ð², ÐÐ¼Ð¸ÑÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: itsm-ÑÐ¸ÑÑÐµÐ¼Ð°
ÑÑÑÑ Ð¾Ð±Ð¾ÑÑÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð·Ð°ÑÐ²ÐºÐ°Ð¼Ð¸
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ ÑÐ°Ð±Ð¾ÑÑ
itsm system
equipped tracking and request management
workflow optimisation

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description: The goal of this work is to improve the processes of incident management, user request handling, and equipment tracking within the IT landscape of LLC "SBSV KLYUCHAVTO" by implementing a specialized system. The expected outcomes of the system include optimizing the IT departments operations, enhancing the quality of interaction with various departments, and increasing the overall efficiency of the enterprises IT infrastructure. Tasks of the work: - Study the theoretical aspects of implementing specialized systems in medium and large businesses; - Analyze the work of the IT department in incident management and equipment tracking, identifying existing shortcomings; - Determine and select the most suitable system from those available on the market; - Develop measures for implementing the selected system into the companys operations; - Assess the effectiveness of the selected system and its impact on the companys performance. The work was carried out based on the activities of LLC "SBSV KLYUCHAVTO." Research methods: Comparative analysis, business process modeling, project management methods. Main results of the work: - The AS-IS model revealed the system requirements; - The system for implementation was selected using an evaluation method; - A TO-BE model was created to describe the companys state after the system implementation; - The economic efficiency of the project was demonstrated using the simple payback period calculation method. Practical significance. The practical value of the work is determined by the results of implementing the system for the company: automation of equipment tracking and request management processes, which, in turn, led to increased speed in processing user requests, reduced company expenses, and increased profits. Conclusions. The tasks of the final qualification work were completed, the goal was achieved, and the scope of application was determined.