title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð² ÑÑÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¸Ñ ÑÐ¸ÑÐ¼Ð°Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improvning the customer service organization in tourist firms
Creators: name: ÐÐ°Ð»Ð¸Ð½Ð¾Ð²ÑÐºÐ°Ñ, ÐÐ»Ð¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð¼ÐµÐ½ÐµÐ´Ð¶ÐµÑ
ÑÑÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¾Ðµ Ð°Ð³ÐµÐ½ÑÑÑÐ²Ð¾
CRM-ÑÐ¸ÑÑÐµÐ¼Ñ
Ð¿ÑÐ¸Ñ Ð¾Ð»Ð¾Ð³Ð¸Ñ Ð¿ÑÐ¾Ð´Ð°Ð¶
service organization
manager
travel agency
CRM systems
sales psychology

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÑÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¾Ðµ Ð°Ð³ÐµÐ½ÑÑÑÐ²Ð¾ ÐÐÐ Â«ÐÐµÑÐ¸ ÐÐ¾Ð¿Ð¿Ð¸Ð½ÑÂ» Ð² Ð³Ð¾ÑÐ¾Ð´Ðµ ÐÐ¾ÑÑÐ¾Ð¼ÑÐºÑÐ°.
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description: The object of the study is the travel agency LLC "Mary Poppins" in the city of Kostomuksha.
The purpose of the final qualifying work is to analyze the organization of customer service in the travel agency LLC âMary Poppinsâ for making decisions on improving the organization of service.
Based on the analysis of the tourist services market in the city of Kostomuksha, the main problems in the organization of customer service in the travel agency LLC âMary Poppinsâ were highlighted.
Were developed measures to improve the organization of customer service, to increase sales and found that the main reasons for improvement, is not improving the psychology of sales. The implementation of measures to improve the organization of customer service that will lead to an increase in sales thereby will increase the profits of the travel agency LLC Mary Poppins.