title: ÐÑÐ¾Ð±ÐµÐ½Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ ÑÑÐµÑÑ ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð¾Ð¹ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Features of the development and implementation of a quality management system at a retail enterprise
Creators: name: Ð¨Ð°Ð±ÐµÑÐºÐ¸Ð½Ð°, ÐÐ°ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³
ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð°Ñ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ñ
ÐºÐ°ÑÐµÑÑÐ²Ð¾
ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ°
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ
quality management system
service sector
retale trade
quality
development
implementation

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description: This paper explains why it is necessary to implement a quality management system at the retail trade enterpriseÐÐÐÂ«BukvoedÂ», as well as analyzes the activities of the enterprise and its improvement. Tasks that were solved in the course of the study:1. Analysis of the structure and requirements for the quality management system in accordance with the standards;2. Research of the current activity of the retail trade enterprise and providing characteristics of the object of research;3. Development of measures for the development and implementationof a quality management system in accordance with the requirements.4. Analysis of the significance and effectiveness of the implemented QMS. The method of this work is the analysis of the existing state of the retail trade enterprise and its processes, as well as the study and application of methods for the development and implementation of a quality management system.Based on the results of our work, we have developed unique recommendations for the company, which continue to be implemented at the company ÐÐÐÂ«BukvoedÂ».The results of the work are applicable for retail trade enterprises.This work contains real practical recommendations for the development and implementation of a quality management system at retail enterprises.