title: A Governance Method for Overcoming Cloud Computing Barriers with Architectural Requirements: Mixed Method Study Based on the Government Cloud in Saudi Arabia
Creators: name: Alghamdi, Bader A
Publisher: name: Griffith University
Year: 2020
Subjects: subject: cloud computing
subject: governance method
subject: The Open Group Architecture Framework
subject: TOGAF
subject: Architecture Development Method
subject: ADM

description: Despite the promising application of cloud computing within government organisations, determining the barriers to the successful implementation of cloud computing remains a major challenge. Often, government organisations face formidable barriers to fully adopting cloud computing functions. These barriers include organisational culture issues, a weak application of service-level agreements (SLAs), compliance issues, interoperability and integration issues, the lack of an organisational strategy, cost calculation methods, cloud service availability, and cloud data security and privacy, as well as insufficient trust in providers. Tackling these barriers while meeting the specifications of government cloud computing involves architectural requirements and mechanisms. In addition, the nature of cloud ecosystem operation and its alignment with appropriate strategies are known to be complex, also considering the growing desire for governance solutions. Although researchers and organisations have recognised cloud computing obstacles prior to the cloud implementation stage, fewer efforts have been made to investigate cloud barriers in-depth during and after cloud implementation projects or when introducing governance solutions. This might partly be attributable to inadequate enterprise requirements for addressing cloud barriers, the complexity of government cloud specifications, and the lack of involvement by cloud stakeholders, such as providers and consumers. Thus, the aim of this dissertation is to develop a governance method consisting of the generation and testing of architectural requirements to overcome dominant cloud barriers and improve cloud computing functionalities in the implementation stage. To achieve this, the roles of related cloud providers and consumers have been investigated. The study was guided by activities of The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM) to design related architectural requirements that would provide best practices for the development of the governance method. Using a sequential, exploratory mixed method, multiple qualitative case studies on the role of cloud providers were conducted to explore which and how architectural requirements are suitable and applicable for addressing the identified cloud barriers. Afterwards, a quantitative survey study was performed to examine and validate the findings from the qualitative phase and to discover the role of cloud consumers in tackling cloud barriers. The utilisation of dual perspectives, from cloud providers and consumers, to design and measure the suitability and applicability of the architectural requirements is a substantial theoretical contribution in the field of enterprise information systems and cloud governance. Both cloud providers and consumers in the selected research context balanced their roles in the composition of cloud ecosystem projects, reducing complexity and enabling cooperative solutions for handling cloud barriers with different levels of emphasis and prioritisation. The results of this thesis provide significant guidance in eliciting architectural requirements as well as in their successful contribution to addressing the 10 identified cloud barriers in the selected context. Seeking a cloud provider’s perspective through multiple case studies resulted in 24 confirmed, newly emerged architectural requirements and 48 sub-requirements for best practices to support Information Technology (IT) managers and practitioners during the implementation of government cloud projects. From the point of view of the cloud service consumer, statistical evidence showed that the architectural requirements proved to be relevant and applicable and resulted in the validation of only eight important cloud constructs with a scale of 36 architectural requirements. The results at the governance level also produced a clear method that can enhance the realisation of value when business/IT strategies and EA governance practices both take place in cloud projects. The governance method also consists of a set of architectural requirements to support managing and controlling cloud computing implementation projects with related stakeholders and change management initiatives. The architectural requirements have been modelled via the ArchiMate 3.0 modelling language as unique and beneficial contributions for the enhancement of enterprise architecture practices. This thesis thereby introduces a novel cloud governance method with clear mechanisms and practices to serve as crucial resources for related organisations, decision-makers, business practitioners and researchers.