D5.1 – Use-case plans and guidelines v1
Creators: name: López de Ipiña, Diego
name: Andrés Silva, Daniel
name: Badiola, Julen
name: Viktorija Ilmere, Inese
name: Not, Elena
name: Hoevens, Noortje
name: Radtke, Ina
name: Porto, Igone
Publisher: name: Zenodo
Year: 2021

description: This deliverable “D5.1 – Use-case plans and guidelines v1” is responsible for preparing andplanning the deployment, operation, and evaluation of pilots across three European PAs. Itaddresses objective O5.1 from “WP5 – Evaluation and assessment”, which reads “O5.1 –Prepare and plan the deployment, operation and evaluation of the involved PAs use-cases ina coordinated and consistent manner”. Consequently, this deliverable establishes the plan andapproach for carrying out the project evaluation. Besides, it is closely linked with “D5.2 -Community Building And Preliminary Use-Cases Activities” which tackles WP5’s “O5.2 -Ensure a successful engagement and management of end-users, civil servant, citizens andprivate stakeholders in the use-cases”. Together, D5.1 and D5.2, set the basis for the actualoperation, monitoring and evaluation of INTERLINK solution on the three use cases. Theresults of such evaluation will be reported in “D5.3. Use-case deployment and operation reportv1” which will address the remaining two objectives of WP5, namely:● O5.3 – Operate and monitoring the INTERLINK platform during the six (3 use-case x 2phases) validations● 05.4 – Evaluate the INTERLINK solution on the three use-cases, in terms of its impact onuser community, civil servants and other stakeholders and in terms of theefficiency/effectiveness of the technical solutionsTask 5.1. “Coordination of the use-cases” oversees the installation and operation of theINTERLINK platform in three different use-case sites with different operational settings,background, and user maturity levels. Pilots will be run in two iterations. 1st Pilot Iteration(Exploration) will span from M16 to M21 and aims to validate INTERLINK co-productionapproach innovation potential and adoption barriers and guide the choice of the mature andpromising supporting technologies and tools. 2nd Pilot Iteration (Consolidation) spanning fromM27 to M33 aims to validate the full INTERLINK co-production model and associatedplatform in real operational settings and to perform ad hoc validations for more advancedtechnologies and techniques. Hence, careful coordination of these different use-case sites, inits two iterations, is necessary to ensure a successful validation of the INTERLINK solution.Concretely, this deliverable describes the set up mechanisms to guarantee a successfuloperation of pilots’ iteration 1, i.e. planning, deployment, operation, monitoring andevaluation. Besides, the support system for pilot sites is described, which will also serve tocollect guidelines and best practices which will result in relevant documentation for theadoption of the INTERLINK platform outside the project.Task 5.2. "Use-case requirements, planning and KPI definition" concentrates on thespecification of the proof-of-concept experiments to be executed in the three PAs. The task isresponsible for the specification of the e-services to be validated in each PA, for theinstantiation of functional and non-functional requirements (from WP4), for privacy andsecurity issues management (in collaboration with “T6.3 Data and privacy aspects of projectactivities”) and evaluation.As a result of the work in T5.2, this deliverable reports the specification of the use-case plans,including purpose and background, objectives and evaluation criteria, strategy, prerequisites,assumptions, risks, personnel and responsibilities, organization, site description,methodology, schedule, and test results collection. It also describes the associated trialevaluation plan and KPIs.INTERLINK Deliverable D5.1 Page 11 of 168Two releases of deliverable D5.1 are planned, this is the one corresponding to pilots’ iteration1, starting in M16 and ending at M21. The core parts of this deliverable describe:● the coordination process, overall planning and piloting activities methodology devised tomanage the project piloting for iteration 1 in 3 European public administrations.● the specification of the experimentation, including purpose and background, use-caseobjectives and evaluation criteria, use-case strategy, assumptions, risks, personnel andresponsibilities.● the workplan of activities for conducting the experimentation, including use-case planorganization, use-case site description, personnel involved, use-case methodology, servicesto be tested, potential users, schedule and test results collection.● the definition of evaluation methodology and criteria (KPIs) for the evaluation of theINTERLINK platform, the associated supporting tools and the impact of the INTERLINKco-production model. The proposed multi-level evaluation methodology (see Figure 1) willconsider the different stakeholders involved (governance, citizens, etc.), as well as thesocial, technical and organizational dimensions.In essence, this deliverable together with its complementary deliverable “D5.2 Communitybuilding and preliminary use-cases activities”, focused on the pilots’ workplan activitiestargeted towards community building, setting the basis for the launch, execution, monitoringand evaluation of pilots’ iteration I.