title: Ð­ÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ Ð´ÐµÐ¹ÑÑÐ²Ð¸Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð²ÑÐ·Ð¾Ð²Ð° ÑÐºÑÑÑÐµÐ½Ð½ÑÑ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð²Ð½ÑÑ ÑÐ»ÑÐ¶Ð± Ð¿Ð¾ ÐµÐ´Ð¸Ð½Ð¾Ð¼Ñ Ð½Ð¾Ð¼ÐµÑÑ Â«112Â» Ð² ÐÐµÐ½Ð¸Ð½Ð³ÑÐ°Ð´ÑÐºÐ¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÐ¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Efficiency of the emergency operational services call system on a single number "112" in the Leningrad region
Creators: name: Ð¢Ð°Ð¼Ð±Ð¾Ð²ÑÐµÐ²Ð°, ÐÐ½Ð°ÑÑÐ°ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÐÐµÐ·Ð¾Ð¿Ð°ÑÐ½Ð¾ÑÑÑ Ð¶Ð¸Ð·Ð½ÐµÐ´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐµÐ»Ð¾Ð²ÐµÐºÐ°
ÑÐ¸ÑÑÐµÐ¼Ð°-112
ÑÑÐµÐ·Ð²ÑÑÐ°Ð¹Ð½ÑÐµ ÑÐ¸ÑÑÐ°ÑÐ¸Ð¸
Ð±ÐµÐ·Ð¾Ð¿Ð°ÑÐ½Ð¾ÑÑÑ Ð½Ð°ÑÐµÐ»ÐµÐ½Ð¸Ñ
ÑÐºÑÑÑÐµÐ½Ð½ÑÐµ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð²Ð½ÑÐµ ÑÐ»ÑÐ¶Ð±Ñ
ÑÐµÐ¾ÑÐ¸Ñ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÑÐ¾ÑÐ¼ÑÐ»Ð° Ð­ÑÐ»Ð°Ð½Ð³Ð°
system-112
emergency situation
public safety
emergency services
queueing theory
Erlang formula

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð²ÑÐ·Ð¾Ð²Ð° ÑÐºÑÑÑÐµÐ½Ð½ÑÑ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð²Ð½ÑÑ ÑÐ»ÑÐ¶Ð± Ð¿Ð¾ ÐµÐ´Ð¸Ð½Ð¾Ð¼Ñ Ð½Ð¾Ð¼ÐµÑÑ Â«112Â», Ð¾ÑÐµÐ½ÐºÐ¸ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ-112 Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð¿Ð¾ ÐµÐµ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ. ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ: 1. ÐÐ·ÑÑÐµÐ½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ-112 Ð¿ÑÐ¸ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÑ ÑÐµÐ¶Ð¸Ð¼Ð°Ñ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ. 2. ÐÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ-112 Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ Ð¼Ð°ÑÐµÐ¼Ð°ÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð°Ð¿Ð¿Ð°ÑÐ°ÑÐ° â ÑÐµÐ¾ÑÐ¸Ñ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ. 3. ÐÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð½ÐµÐ´Ð¾ÑÑÐ°ÑÐºÐ¾Ð² Ð² ÑÐ°Ð±Ð¾ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ-112. 4. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹ Ð¿Ð¾ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ñ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð´Ð»Ñ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ-112. Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð´Ð°Ð½Ð½ÑÑ, Ð¿Ð¾Ð»ÑÑÐµÐ½Ð½ÑÑ Ð¿ÑÐ¸ Ð°Ð½Ð°Ð»Ð¸Ð·Ðµ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ Ð²ÑÐ·Ð¾Ð²Ð° ÑÐºÑÑÑÐµÐ½Ð½ÑÑ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð²Ð½ÑÑ ÑÐ»ÑÐ¶Ð±, Ð° ÑÐ°ÐºÐ¶Ðµ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ð°, Ð¿Ð¾Ð»ÑÑÐµÐ½Ð½Ð¾Ð³Ð¾ Ð¸Ð· ÑÑÐ°ÑÐ¸ÑÑÐ¸ÑÐµÑÐºÐ¸Ñ Ð´Ð°Ð½Ð½ÑÑ Ð¿Ð¾ Ð¿ÑÐ¸ÐµÐ¼Ñ Ð¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐµ Ð²ÑÐ·Ð¾Ð²Ð¾Ð² ÑÐ¸ÑÑÐµÐ¼Ð¾Ð¹-112 Ð¸ Ð½Ð¾ÑÐ¼Ð°ÑÐ¸Ð²Ð½Ð¾-Ð¿ÑÐ°Ð²Ð¾Ð²Ð¾Ð¹ Ð±Ð°Ð·Ñ Ð Ð¤. ÐÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð° Ð¿ÑÐ¾Ð¸Ð·Ð²ÐµÐ´ÐµÐ½Ð° Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ Ð¼Ð°ÑÐµÐ¼Ð°ÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð°Ð¿Ð¿Ð°ÑÐ°ÑÐ° â ÑÐµÐ¾ÑÐ¸Ð¸ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð±ÑÐ»Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²ÐµÐ´ÐµÐ½Ð¾ ÑÑÐ°Ð²Ð½ÐµÐ½Ð¸Ðµ Ð´Ð²ÑÑ ÑÐ¸Ð¿Ð¾Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ. ÐÑÐ¾Ð¸Ð·Ð²ÐµÐ´ÐµÐ½Ñ ÑÐ°ÑÑÐµÑÑ Ð´Ð»Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ñ Ð¾ÑÐºÐ°Ð·Ð¾Ð¼ Ð¸ ÑÐ¸ÑÑÐµÐ¼Ñ Ñ Ð¾Ð³ÑÐ°Ð½Ð¸ÑÐµÐ½Ð½ÑÐ¼ Ð²ÑÐµÐ¼ÐµÐ½ÐµÐ¼ Ð¿ÑÐµÐ±ÑÐ²Ð°Ð½Ð¸Ñ Ð² Ð¾ÑÐµÑÐµÐ´Ð¸. ÐÑÑÐ²Ð»ÐµÐ½ Ð¾Ð¿ÑÐ¸Ð¼Ð°Ð»ÑÐ½ÑÐ¹ ÑÐ¸Ð¿ ÑÐ°Ð±Ð¾ÑÑ, Ð¿ÑÐ¸ ÐºÐ¾ÑÐ¾ÑÐ¾Ð¼ Ð²ÐµÑÐ¾ÑÑÐ½Ð¾ÑÑÑ Ð¿Ð¾Ð»Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð²ÑÐµÑ Ð²ÑÐ·Ð¾Ð²Ð¾Ð², Ð¿Ð¾ÑÑÑÐ¿Ð°ÑÑÐ¸Ñ Ð² ÑÐ¸ÑÑÐµÐ¼Ñ, Ð¸Ð¼ÐµÐµÑ Ð²ÑÑÐ¾ÐºÐ¾Ðµ Ð·Ð½Ð°ÑÐµÐ½Ð¸Ðµ. ÐÐ° Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ð¸ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð½ÑÑ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹ Ð±ÑÐ»Ð¸ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ñ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¿ÑÐ¸ÐµÐ¼Ð° Ð²ÑÐ·Ð¾Ð²Ð° Ð¿Ð¾ Ð½Ð¾Ð¼ÐµÑÑ Â«112Â», Ð° ÑÐ°ÐºÐ¶Ðµ ÑÐµÐ¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ ÑÐ°Ð±Ð¾ÑÐµÐ³Ð¾ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° ÑÐ¸ÑÑÐµÐ¼Ñ Ð²ÑÐ·Ð¾Ð²Ð° ÑÐºÑÑÑÐµÐ½Ð½ÑÑ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð²Ð½ÑÑ ÑÐ»ÑÐ¶Ð±.
description: The given work is devoted to the studying of the emergency operational services call system on a single number "112", assessing the effectiveness of the system-112 and developing measures to improve it. The research set the following goals: 1. Learning how system-112 works in different modes of operation. 2. Evaluation of the efficiency of system-112 using a mathematical apparatus is a theory of mass service. 3. Identify flaws in the system-112. 4. Develop proposals for action to improve the performance of system-112. The work was carried out on the basis of data obtained during the analysis of the emergency operational services call system, as well as material obtained from the statistics on receiving and processing calls by the system-112 and the regulatory framework of the Russian Federation. The evaluation of the efficiency of the work was made with the help of a mathematical apparatus - the theory of mass service. As a result, two types of system work were compared. Calculations have been made for the system of mass service with failure and system with limited time in the queue. The optimal type of work has been identified, in which the probability of full service to all calls coming into the system is of high importance. Based on the studies, measures were proposed to improve the operation of the call-receiving system on the number 112, as well as the reorganization of the working hours of emergency service personnel.