title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÐµÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÐÐÐ Â«ÐÑÐµÐ»Ñ Ð£Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸ÐµÂ»)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Evelopment of a program for increasing the efficiency of the reception and accommodation service (based on the example of Hotel Management llc)
Creators: name: Ð¤ÐµÑÐ¸ÑÐ¾Ð², ÐÐµÑÑ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: ÑÐ»ÑÐ¶Ð±Ð° Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ
Ð¸Ð½Ð´Ð¸Ð²Ð¸Ð´ÑÐ°Ð»ÑÐ½ÑÐ¹ Ð¿Ð¾Ð´Ñ Ð¾Ð´
ÑÐ°Ð±Ð¾ÑÐ¸Ðµ Ð¿ÑÐ¾ÑÐµÑÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ
ÑÑÐ¸Ð¼ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°
ÑÑÐ°Ð½Ð´Ð°ÑÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
reception and accommodation service
individual approach
work processes of reception and accommodation service
staff incentives
enterprise standards

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð¸Ð·ÑÑÐµÐ½Ð¸Ñ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿Ð¾Ð² Ð¸ Ð¾ÑÐ¾Ð±ÐµÐ½Ð½Ð¾ÑÑÐµÐ¹ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ Ð½Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸, Ð° ÑÐ°ÐºÐ¶Ðµ ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¹ Ð¿Ð¾ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð¿Ð¾Ð´ÑÐ°Ð·Ð´ÐµÐ»ÐµÐ½Ð¸Ñ. Ð Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð±ÑÐ»Ð¸ ÑÐµÑÐµÐ½Ñ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: 1. ÐÐ·ÑÑÐµÐ½Ð¸Ðµ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ñ Ð°ÑÐ¿ÐµÐºÑÐ¾Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ. 2. ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð¸ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿Ð¾Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ Ð½Ð° ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÐ¼Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸. 3. ÐÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ Ð² ÑÐ°Ð±Ð¾ÑÐµ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÐ¼Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. 4. Ð¤Ð¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¹ Ð¿Ð¾ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ Ð²ÑÐ±ÑÐ°Ð½Ð½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ. 5. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð»Ð¾ÑÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¸ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ ÑÑÐ¸Ð¼ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°. Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ ÐÐÐ Â«ÐÑÐµÐ»Ñ Ð£Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸ÐµÂ». ÐÑÐ» Ð¿ÑÐ¾Ð²ÐµÐ´ÑÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«ÐÑÐµÐ»Ñ Ð£Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸ÐµÂ», Ð² ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ ÐºÐ¾ÑÐ¾ÑÐ¾Ð³Ð¾ Ð¼Ð¾Ð¶Ð½Ð¾ Ð½Ð°Ð³Ð»ÑÐ´Ð½Ð¾ ÑÐ²Ð¸Ð´ÐµÑÑ Ð²ÑÐµ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ð½ÑÐµ Ð¼Ð¾Ð¼ÐµÐ½ÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ð¿Ð¾Ð´ÑÐ°Ð·Ð´ÐµÐ»ÐµÐ½Ð¸Ñ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ñ Ð¼ÐµÑÐ¾Ð´Ñ Ð¿Ð¾Ð´Ð³Ð¾ÑÐ¾Ð²ÐºÐ¸ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ðº Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹ Ñ Ð¾Ð³ÑÐ°Ð½Ð¸ÑÐµÐ½Ð½ÑÐ¼Ð¸ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÑÐ¼Ð¸ Ð·Ð´Ð¾ÑÐ¾Ð²ÑÑ Ð¸ Ð²ÑÑÐ²Ð»ÐµÐ½ ÑÑÐ´ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼, ÑÐ²ÑÐ·Ð°Ð½Ð½ÑÑ Ñ Ð´Ð°Ð½Ð½Ð¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ. ÐÑÐ»Ð° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð° ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÑ Ð¿Ð¾ ÑÑÑÑÐ°Ð½ÐµÐ½Ð¸Ñ Ð´Ð°Ð½Ð½ÑÑ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼, Ð° ÑÐ°ÐºÐ¶Ðµ Ð¾Ð¿Ð¸ÑÐ°Ð½ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿ ÐµÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ.
description: This work is devoted to the study of the prin ciples and features of the activities of the reception and accommodation service in a hotel enterprise, as well as the formation of recommendations for improving the efficiency of the functional unit. During the research, the following tasks were solved: 1. Study of the theoretical aspects of the reception and accommodation service. 2. Research of the methods and principles of the reception and accommodation service at the enterprise in question.Â  3. Identification of problems in the work of the reception and accommodation service of the enterprise in question.Â  4. Making recommendations for improving efficiency. 5. Development of a loyalty program and a system of financial incentives for staff.Â  The work was carried out on the basis of Hotel Management LLC. An analysis of the activities of the reception and accommodation service of the Hotel Management LLC enterprise was carried out, as a result of which all the problematic aspects of the functional units work can be clearly seen.Â  As a result, the methods of training the companys employees to serve guests with disabilities were analyzed and a number of problems related to this area of work of the reception and accommodation service were identified. A system of measures to eliminate these problems was proposed, and the principle of its implementation was described.