title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð½Ð¾Ð¼ÐµÑÐ½ÑÐ¼ ÑÐ¾Ð½Ð´Ð¾Ð¼ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a hotel room management system
Creators: name: ÐÐ°Ð»Ð°ÐµÐ², ÐÐ¼Ð¸ÑÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÐ»ÑÐ¶Ð±Ð° Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð°
ÑÑÑÑÐºÑÑÑÑ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÐ¹ Ð±Ð¸Ð·Ð½ÐµÑ
ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ðµ
ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸
ÑÐ»ÑÑÑÐµÐ½Ð¸Ðµ ÑÐµÑÐ²Ð¸ÑÐ°
room service
management
structures
hotel business
service improvement
efficiency improvement

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð½Ð°Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð° Ð½Ð° Ð¸Ð·ÑÑÐµÐ½Ð¸Ðµ Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ, Ð° ÑÐ°ÐºÐ¶Ðµ Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¹ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¸ Ð½Ð°Ð»Ð°Ð¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð½Ð¾Ð¼ÐµÑÐ½ÑÐ¼ ÑÐ¾Ð½Ð´Ð¾Ð¼ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¾ÑÐµÐ»Ñ "ÐÐ¾Ð¼Ð¸Ð½Ð°". ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ: 1. ÐÐ·ÑÑÐµÐ½Ð¸Ðµ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ñ Ð°ÑÐ¿ÐµÐºÑÐ¾Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð°. 2. ÐÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¼ÐµÑÐ¾Ð´Ð¾Ð² Ð¸ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿Ð¾Ð² ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð° Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¾ÑÐµÐ»Ñ "ÐÐ¾Ð¼Ð¸Ð½Ð°". 3. ÐÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð½ÐµÐ´Ð¾ÑÑÐ°ÑÐºÐ¾Ð² Ð¸ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ Ð² ÑÐ¸ÑÑÐµÐ¼Ðµ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð° Ð½Ð° ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÐ¼Ð¾Ð¼ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸. 4. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¹ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð½Ð¾Ð¼ÐµÑÐ½ÑÐ¼ ÑÐ¾Ð½Ð´Ð¾Ð¼ Ð¸ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð² Ð¾ÑÐµÐ»Ðµ "ÐÐ¾Ð¼Ð¸Ð½Ð°". Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ "ÐÐ¾Ð¼Ð¸Ð½Ð°", Ð¾ÑÐºÑÐ´Ð° Ð±ÑÐ» Ð¿Ð¾Ð»ÑÑÐµÐ½ Ð¾ÑÐ½Ð¾Ð²Ð½Ð¾Ð¹ Ð¾Ð±ÑÐµÐ¼ ÑÐ°ÐºÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ð°: ÑÐ²ÐµÐ´ÐµÐ½Ð¸Ñ Ð¾ ÑÐ°Ð¼Ð¾Ð¼ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸, Ð¾ ÑÐ¿ÐµÑÐ¸ÑÐ¸ÐºÐµ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð½Ð¾Ð¼ÐµÑÐ½ÑÐ¼ ÑÐ¾Ð½Ð´Ð¾Ð¼, Ð¾ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ°Ñ ÑÐ»ÑÐ¶Ð±Ñ, Ð¾ Ð¼ÐµÑÐ¾Ð´Ð°Ñ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹ Ð¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°. Ð ÑÐ°Ð±Ð¾ÑÐµ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð° Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ ÑÐ»ÑÐ¶Ð±Ñ Ð½Ð¾Ð¼ÐµÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð½Ð´Ð° Ð¾ÑÐµÐ»Ñ "ÐÐ¾Ð¼Ð¸Ð½Ð°", Ð±ÑÐ»Ð¸ Ð½Ð°Ð¹Ð´ÐµÐ½Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ð½ÑÐµ Ð°ÑÐ¿ÐµÐºÑÑ Ð² ÑÐ°Ð±Ð¾ÑÐµ Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÑÐµÐ¼Ð¾Ð¹ ÑÐ»ÑÐ¶Ð±Ñ. Ð ÑÐ¾Ð´Ðµ ÑÐ°Ð±Ð¾ÑÑ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½ ÑÑÐ¾Ð²ÐµÐ½Ñ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¸ ÐºÐ¾Ð½ÐµÑÐ½Ð°Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¾ÐºÐ°Ð·Ð°Ð½Ð½ÑÐ¼Ð¸ ÑÑÐ»ÑÐ³Ð°Ð¼Ð¸. ÐÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½ ÑÑÐ´ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¸ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÐ¾Ð²Ð½Ñ ÑÐµÑÐ²Ð¸ÑÐ° Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸.
description: This work is aimed at studying and analyzing the room service system of a hotel enterprise, as well as developing recommendations for improving the quality of service and establishing a hotel room management system based on the example of the Domina Hotel. Tasks that were solved in the course of the study: 1. Study of the theoretical aspects of the number fund service. 2. Study of the methods and principles of the room service on the example of the hotel "Domina". 3. Identification of shortcomings and problems in the management system of the room service at the hotel enterprise in question. 4. Development of recommendations for improving the room management system and improving the quality of customer service at the Domina Hotel. The work was carried out on the basis of the hotel company Domina LLC, from which the main volume of factual material was obtained: information about the hotel company itself, about the specifics of room management, about the service employees, about the methods of interaction between guests and staff. The paper analyzes the activities of the room fund service of the Domina hotel, and finds problematic aspects in the work of the analyzed service. In the course of the work, the level of customer service and the final customer satisfaction with the services provided were analyzed. A number of measures to improve the quality of service and increase the level of service at the enterprise are proposed.