title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð½Ð°ÑÐµÐ»ÐµÐ½Ð¸Ñ Ð² ÑÑÐµÑÐµ Ð½ÐµÐ´Ð²Ð¸Ð¶Ð¸Ð¼Ð¾ÑÑÐ¸ Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Â«Ð¤ÐÐ Ð Ð¾ÑÑÐµÐµÑÑÑÐ°Â»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the quality of services to the population in the real estate sector on the basis of optimizing business processes of Â«FKP RosreestraÂ»
Creators: name: Ð¡Ð°Ð´Ð°ÐºÐ¾Ð²Ð°, ÐÐ¸ÐºÑÐ¾ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÑÐ½Ð¾Ðº Ð½ÐµÐ´Ð²Ð¸Ð¶Ð¸Ð¼Ð¾ÑÑÐ¸
Ð³Ð¾ÑÑÐ´Ð°ÑÑÑÐ²ÐµÐ½Ð½ÑÐµ ÑÑÐ»ÑÐ³Ð¸
Ð¿ÑÐ¾ÑÐµÑÑÐ½Ð¾Ðµ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
real estate market
public services
process management
business processes

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description: The given work is devoted to development of a program of measures to improve the quality of service to the population in the field of optimization of business processes of the Kirov Cadastral Chamber. The research set the following goals: 1. Revealing the peculiarities of functioning of the system of state regulation of the real estate market on the example of the Kirov region. 2. Study of the organizational foundations of the activities and technological processes of the Kirov Cadastral Chamber. 3. Modeling the main business processes of the Kirov Cadastral Chamber at the upper level of detail and building their reference model. 4. Analysis of KPIs of the main business processes and identification of problem areas in the provision of public services. 5. Development of a program of measures to improve the quality of services to the population in the field of real estate based on the optimization of business processes of the Kirov Cadastral Chamber. The work was carried out on the basis of the branch of the Federal State Budgetary Institution "FKP Rosreestr" in the Kirov region. A functionally-oriented organizational structure and a reference model of top-level business processes were built, the main business processes were modeled in IDEF, EPC, BPMN notations and their main KPIs were identified, problem areas in the provision of services by the Kirov Cadastral Chamber were analyzed. As a result, a program of measures was developed to improve the quality of services to the population in the field of real estate based on the optimization of business processes of the Kirov Cadastral Chamber according to 3 target models for eliminating the "pain points" of citizens. The program is of practical use and will be used in the fulfillment of the state assignment by the Kirov Cadastral Chamber.