title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÑÐµÐ´Ð½ÐµÐ¹ ÐºÐ°ÑÐµÐ³Ð¾ÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the quality of service of a mediumâsized hotel enterprise
Creators: name: ÐÐ¸Ð²ÐµÐµÐ²Ð°, ÐÐ»ÐµÐºÑÐ°Ð½Ð´ÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ðµ Ð³Ð¾ÑÑÐµÐ¹
ÑÑÐ»ÑÐ³Ð¸
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÐµ ÑÑÐ»ÑÐ³Ð¸
ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÑÐ»ÑÐ³
ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÐ¹ Ð±Ð¸Ð·Ð½ÐµÑ
guest service
services
hotel services
quality of services
quality control of services
hotel business

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹ Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ Â«Ð Ð¾ÑÑÐ¸ÑÂ» Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð²ÑÐµÑÑÐ¾ÑÐ¾Ð½Ð½ÐµÐ³Ð¾ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° ÐµÐ³Ð¾ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸. ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ: â Ð¸Ð·ÑÑÐ¸ÑÑ Ð¾Ð±ÑÐ¸Ðµ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼ ÑÑÐ»ÑÐ³ Ð² Ð¸Ð½Ð´ÑÑÑÑÐ¸Ð¸ ÑÑÑÐ¸Ð·Ð¼Ð° Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°; â ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÑÑ Ð¾ÑÐ¾Ð±ÐµÐ½Ð½Ð¾ÑÑÐ¸ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð² ÑÑÐµÑÐµ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°; â Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¾ÑÑÐ°ÑÐ»Ñ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð° Ð¸ ÑÐ°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÑ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ»Â» â Ð¿ÑÐ¾Ð²ÐµÑÑÐ¸ Ð°Ð½Ð°Ð»Ð¸Ð· Ð²Ð½ÐµÑÐ½ÐµÐ¹ Ð¸ Ð²Ð½ÑÑÑÐµÐ½Ð½ÐµÐ¹ ÑÑÐµÐ´Ñ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ»; â Ð¿ÑÐ¾Ð²ÐµÑÑÐ¸ Ð°Ð½Ð°Ð»Ð¸Ð· Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»ÐµÐ¹ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ»; â Ð¾Ð¿ÑÐµÐ´ÐµÐ»Ð¸ÑÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ» Ð¸ ÑÐ°ÑÑÑÐ¸ÑÐ°ÑÑ Ð¸Ñ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÑÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ. Ð Ð°Ð±Ð¾ÑÐ° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸Ð¸Â», Ð³Ð´Ðµ ÑÐ¾Ð±Ð¸ÑÐ°Ð»Ð°ÑÑ Ð·Ð½Ð°ÑÐ¸ÑÐµÐ»ÑÐ½Ð°Ñ ÑÐ°ÑÑÑ ÑÐ°ÐºÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ð°. Ð¢ÐµÐ¾ÑÐµÑÐ¸ÐºÐ¾âÐ¼ÐµÑÐ¾Ð´Ð¾Ð»Ð¾Ð³Ð¸ÑÐµÑÐºÑÑ Ð¾ÑÐ½Ð¾Ð²Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¾ÑÑÐ°Ð²Ð»ÑÑÑ ÑÑÐ½Ð´Ð°Ð¼ÐµÐ½ÑÐ°Ð»ÑÐ½ÑÐµ Ð¿Ð¾Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸, Ð¿ÑÐµÐ´ÑÑÐ°Ð²Ð»ÐµÐ½Ð½ÑÐµ Ð² ÑÑÑÐ´Ð°Ñ Ð¸ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸ÑÑ ÐºÐ»Ð°ÑÑÐ¸ÐºÐ¾Ð² Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ°, Ð²ÐµÐ´ÑÑÐ¸Ñ Ð·Ð°ÑÑÐ±ÐµÐ¶Ð½ÑÑ Ð¸ Ð¾ÑÐµÑÐµÑÑÐ²ÐµÐ½Ð½ÑÑ ÑÑÐµÐ½ÑÑ, Ð¿Ð¾ÑÐ²ÑÑÐ¸Ð²ÑÐ¸Ñ ÑÐ²Ð¾Ð¸ ÑÐ°Ð±Ð¾ÑÑ Ð²Ð¾Ð¿ÑÐ¾ÑÐ°Ð¼ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð±ÑÐ»Ð¾ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¾ Ð²Ð½ÐµÐ´ÑÐ¸ÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ð»Ð¸Ð½Ð³Ð° ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð³Ð¾ÑÑÐ¸Ð½ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ». ÐÐ»Ñ ÑÑÐ¾Ð³Ð¾ Ð½Ð°Ð¼ Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ Ð±ÑÐ´ÐµÑ Ð½Ð°Ð½ÑÑÑ ÑÐµÑÑÑÐµÑ ÑÐ¿ÐµÑÐ¸Ð°Ð»Ð¸ÑÑÐ¾Ð². Ð¢Ð°ÐºÐ¶Ðµ Ð´Ð»Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÑÐ»ÑÐ³ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ Â«Ð Ð¾ÑÑÐ¸ÑÂ» Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ Ð·Ð°Ð¼ÐµÐ½Ð¸ÑÑ Ð¿Ð¾ÑÑÐµÐ»ÑÐ½Ð¾Ðµ Ð±ÐµÐ»ÑÐµ Ð¸ Ð¿Ð¾Ð»Ð¾ÑÐµÐ½ÑÐ°, Ð° ÑÐ°ÐºÐ¶Ðµ Ð·Ð°Ð¼ÐµÐ½Ð¸ÑÑ Ð¼ÐµÐ±ÐµÐ»Ñ Ð² Ð½ÐµÐºÐ¾ÑÐ¾ÑÑÑ Ð½Ð¾Ð¼ÐµÑÐ°Ñ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ.
description: This work is devoted to the development of a quality control system for guest service at the Rossiya Hotel based on a comprehensive analysis of its activities.. Tasks that were solved during the study: â to study the general principles of quality management of services in the tourism and hospitality industry; â to consider the features of quality control of services in the field of hospitality; â analyze the hospitality industry and the characteristics of the hotel "Russia"" â analyze the external and internal environment of the hotel "Russia"; â to analyze the indicators of the quality of services of the hotel "Russia"; â identify measures to improve the quality of service of the Rossiya Hotel and calculate their economic efficiency. The work was carried out on the basis of the Rossiya Hotel, where a significant part of the factual material was collected. The theoretical and methodological basis of the research is the fundamental provisions and developments presented in the works and studies of management classics, leading foreign and domestic scientists who have devoted their work to the organization of quality control of services. As a result, it was proposed to introduce a quality control system for the services of the Russia hotel. To do this, we will need to hire four specialists. Also, to improve the quality of the services of the Rossiya hotel, it is necessary to replace bed linen and towels, as well as replace furniture in some rooms of the hotel.