title: ÐÑÐ¾ÐµÐºÑ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð·Ð°Ð¸Ð½ÑÐµÑÐµÑÐ¾Ð²Ð°Ð½Ð½ÑÐ¼Ð¸ ÑÑÐ¾ÑÐ¾Ð½Ð°Ð¼Ð¸ Ð² Ð¡ÐÐ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð»Ð¸ÑÐµÐ¹Ð½Ð¾Ð³Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: The project of improving the process of managing stakeholders in the QMS of the foundry company
Creators: name: Ð¥Ð°Ð»Ð¸ÑÐ»Ð»Ð¸Ð½, ÐÐ´ÐµÐ»Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð·Ð°Ð¸Ð½ÑÐµÑÐµÑÐ¾Ð²Ð°Ð½Ð½ÑÐ¼Ð¸ ÑÑÐ¾ÑÐ¾Ð½Ð°Ð¼Ð¸
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¾Ð¶Ð¸Ð´Ð°Ð½Ð¸ÑÐ¼Ð¸ ÑÑÐµÐ¹ÐºÑ Ð¾Ð»Ð´ÐµÑÐ¾Ð²
Ð¼Ð¾Ð´ÐµÐ»Ñ ÐÐ°Ð½Ð¾
ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÑ ÑÑÐµÐ¹ÐºÑ Ð¾Ð»Ð´ÐµÑÐ¾Ð²
Ð±Ð°Ð·Ð¾Ð²Ð°Ñ Ð¼Ð¾Ð´ÐµÐ»Ñ
stakeholder management
stakeholder expectations management
Kano model
stakeholder satisfaction
basic model

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description: The topic of the final qualifying work: "The project of improving the process of managing stakeholders in the QMS of the foundry company". The work is devoted to the study of aspects of interaction with interested par-ties of the enterprise related to the QMS and the development of the best tool for the enterprise in question. During the project, the following tasks were solved: 1. Studying the features of QMS in foundry production 2. Studying the features of stakeholder management 3. Identification of problem areas of the enterprise that require attention 4. Development of strategies for interaction with a group of stakeholders 5. Development of recommendations for further monitoring and use of the proposed solution The work was carried out based on a real foundry company, however, due to the signed document on non-disclosure of trade secrets, the name of the enterprise is not indicated in this work. The analysis of the current QMS of the enterprise was car-ried out, the companys "bottlenecks" were identified, and a measure was proposed to improve work with stakeholders. As a result, an adapted stakeholder satisfaction model was developed for the company. Strategies of interaction with stake holders are defined. Recommendations for further monitoring and use of the proposed solution have been developed. A pro-ject implementation plan has been developed using the GanttProject program. The project budget has been developed. An assessment of the effectiveness of the project was carried out.