title: ÐÐ½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¾Ð±Ð»Ð°ÑÐ½Ð¾Ð¹ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ "ÐÐ¸ÑÑÐ¸ÐºÑ24" Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ñ ÐÐÐ "ÐÐ½ÑÐµÑÐ½ÐµÑ-ÐÐ°ÑÐº"
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Introduction of cloudy information system "Bitrix24" to the company OOO "Internet-Park"
Creators: name: Ð¤Ð¸Ð»ÑÑ, ÐÐ½Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°
ÐÐ¸ÑÑÐ¸ÐºÑ24
Ð¿ÑÐ¾ÐµÐºÑ
Ð¿ÑÐ¾ÐµÐºÑÐ½Ð°Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
crm-ÑÐ¸ÑÑÐµÐ¼Ð°
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ
ÐºÐ¾Ð½ÑÐµÐ¿Ñ
Ð¸Ð½ÑÑÑÑÐºÑÐ¸Ñ Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»Ñ
ÑÐµÑ Ð½Ð¸ÑÐµÑÐºÐ¾Ðµ Ð·Ð°Ð´Ð°Ð½Ð¸Ðµ
ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ°Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ
information system
Bitrix24
project
project activity
business process
crm-system
implementation of information system
concept
us-er's manual
terms of reference
economic efficiency

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ñ Â«ÐÐ½ÑÐµÑÐ½ÐµÑ-ÐÐ°ÑÐºÂ». Ð¡Ð¿ÐµÑÐ¸Ð°Ð»Ð¸Ð·Ð¸ÑÑÐµÑÑÑ Ð½Ð° ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ð¸ Ð¸Ð³Ñ Ð¸ Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹, ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹ Ð¸ Ð¿ÑÐ¾ÐµÐºÑÐ¾Ð². ÐÑÐ½Ð¾Ð²Ð½Ð¾Ðµ Ð½Ð°Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ â Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ðµ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ð¸ Â«Ð¿Ð¾Ð´ ÐºÐ»ÑÑÂ» Ð¿ÑÐ¾ÐµÐºÑÐ¾Ð² Ð¿Ð¾ ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ñ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÑ Ð²Ð¸Ð´Ð¾Ð² ÑÐ°Ð¹ÑÐ¾Ð², ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹, Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ ÐºÐ¾Ð½ÑÐµÐºÑÑÐ½ÑÑ Ð¸ Ð¼ÐµÐ´Ð¸Ð¹Ð½ÑÑ ÑÐµÐºÐ»Ð°Ð¼Ð½ÑÑ ÐºÐ°Ð¼Ð¿Ð°Ð½Ð¸Ð¹, ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ½Ð°Ñ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ° Ð²ÐµÐ±-Ð¿ÑÐ¾ÐµÐºÑÐ¾Ð².
Ð ÑÐ°Ð±Ð¾ÑÐµ Ð´Ð°Ð½Ð° ÐºÑÐ°ÑÐºÐ°Ñ ÑÐ°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÐ° ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½Ñ SWOT-Ð°Ð½Ð°Ð»Ð¸Ð· Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð· Â«ÑÐ·ÐºÐ¸Ñ Ð¼ÐµÑÑÂ». Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÐ½ Ð¾ÑÐ½Ð¾Ð²Ð½Ð¾Ð¹ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, Ð² ÑÐ»ÐµÐ´ÑÑÐ²Ð¸Ð¸ ÑÐµÐ³Ð¾, Ð¿ÑÐ¸Ð½ÑÑÐ¾ ÑÐµÑÐµÐ½Ð¸Ðµ Ð¾ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ð¸ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ Ð±Ð¸Ð·Ð½ÐµÑÐ° Ñ Ð¾Ð±ÑÐ·Ð°ÑÐµÐ»ÑÐ½ÑÐ¼ CRM-Ð¼Ð¾Ð´ÑÐ»ÐµÐ¼.
Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ñ ÑÑÐ°Ð¿Ñ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ, Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ñ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½ÑÐµ Ð¸ Ð½ÐµÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½ÑÐµ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ. ÐÐ¾ÑÐ»Ðµ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÑÐ½ÐºÐ° Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐ¸ÑÑÐµÐ¼ Ð¸ ÑÐ´ÐµÐ»Ð°Ð½ Ð²ÑÐ±Ð¾Ñ Ð² Ð¿Ð¾Ð»ÑÐ·Ñ ÐÐ¸ÑÑÐ¸ÐºÑ24.
Ð¡ÑÐ¾ÑÐ¼ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ñ ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¾Ðµ Ð·Ð°Ð´Ð°Ð½Ð¸Ðµ, Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¾ ÑÐµÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¸ Ð½Ð°Ð¿Ð¸ÑÐ°Ð½Ð° Ð¸Ð½ÑÑÑÑÐºÑÐ¸Ñ Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»Ñ. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸.
description: The object of the study is the company "Internet Park". He specializes in creating games and applications, developing web applications and projects. The main direction is the implementation of turnkey projects for the creation of various types of sites, the development of web applications, the conduct of contextual and media advertising campaigns, comprehensive support for web projects.
The paper gives a brief description of the company. A SWOT analysis and bottleneck analysis were carried out. The main business process of the company is considered, as a result of which, a decision was made to introduce a business support information system with a mandatory CRM module.
The stages of implementation of the information system are considered, the functional and non-functional requirements are determined. After that, an analysis of the information systems market was carried out and a choice was made in favor of Bitrix24.
The technical task is formulated, testing is carried out and the user manual is written. The analysis of economic efficiency.