title: Ð£Ð»ÑÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² ÑÐµÑ Ð½Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÐºÑÐ¿Ð»ÑÐ°ÑÐ°ÑÐ¸Ð¸ Ð¼Ð½Ð¾Ð³Ð¾ÐºÐ²Ð°ÑÑÐ¸ÑÐ½ÑÑ Ð´Ð¾Ð¼Ð¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Technical operation of apartment buildings business processes quality improvement
Creators: name: ÐÐ¾ÑÐ¿ÐµÐ»Ð¾Ð², ÐÐ°Ð¿Ð¸ÑÐ¾Ð½
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: ÑÐ»ÑÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
ÑÐµÑ Ð½Ð¸ÑÐµÑÐºÐ°Ñ ÑÐºÑÐ¿Ð»ÑÐ°ÑÐ°ÑÐ¸Ñ
Ð¼Ð½Ð¾Ð³Ð¾ÐºÐ²Ð°ÑÑÐ¸ÑÐ½ÑÐµ Ð´Ð¾Ð¼Ð°
Ð¸Ð¼Ð¸ÑÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ðµ Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ
quality improvement
business processes
technical operation
apartment buildings
simulation modeling

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description: The topic of the graduate qualification work is âTechnical operation of apartment buildings business processes quality improvementâ. The object of the work is the business processes of technical operation of apartment buildings carried out by the management organization. Subject of the work: the quality of business processes of technical operation of the apartment buildings. The goal of the work is to improve the quality of business processes of technical operation of apartment buildings carried out by the management company. To achieve this goal, methods of data collection, conceptual modeling (description) of business processes and, to justify changes and evaluate their effectiveness, business process simulation are used. As a result of the work, a theoretical study of the business process system of the managing organization was conducted, conceptual models (descriptions) of business processes were compiled, a project was launched to introduce improvements, during which changes were made to the company's regulatory documentation and work was carried out to coordinate and approve changes in the Company's operating procedure and the processes carried out by it. To evaluate the results of the work, the method of simulation modeling was used. The results obtained during the simulation experiment predict an improvement in the quality indicators of the modified business processes. The results of the work can be applied in the organization and become the basis for opening new projects to improve the quality of business processes.