title: Ð¢ÑÐ°Ð½ÑÑÐ¾ÑÐ¼Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð±Ð°Ð½ÐºÐ° Ð² ÑÑÐ»Ð¾Ð²Ð¸ÑÑ ÑÐ¸ÑÑÐ¾Ð²Ð¸Ð·Ð°ÑÐ¸Ð¸ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÐÐÐ Â«Ð¡Ð±ÐµÑÐ±Ð°Ð½ÐºÂ»)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Transformation of the banks business processes in the context of digitalization (using the example of Sberbank PJSC)
Creators: name: ÐÐ²Ð°Ð½Ð¾Ð², ÐÐ»ÐµÐºÑÐ°Ð½Ð´Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
ÑÐ¸ÑÑÐ¾Ð²Ð¸Ð·Ð°ÑÐ¸Ñ
Ð¸Ð½ÑÐµÑÑÐµÐ¹Ñ
Ð±Ð°Ð½ÐºÐ¾Ð²ÑÐºÐ¸Ðµ ÑÑÐ»ÑÐ³Ð¸
business processes
digitalization
interface
banking services

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description: The purpose of the work is to study the transformation of the banks business processes in the context of digitalization and to develop recommendations for their further improvement based on the analysis of the positive experience of Sberbank PJSC. The following tasks were solved: 1. To consider the main business processes of the bank. 2. To identify trends in the development of the banking sector in the context of digitalization. 3. To consider the financial and economic characteristics and results of financial and economic activities of Sberbank PJSC. 4. To analyze and evaluate the digital process innovations of Sberbank PJSC. 5. To develop recommendations for improving the external and internal business processes of Sberbank PJSC based on digital solutions. 6. To evaluate the effectiveness of the proposed recommendations. The relevance of the topic is emphasized by the modern dynamic development of financial technologies, the introduction of digital process innovations. The transformation of the banks business processes in the context of digitalization plays a key role in improving the efficiency of its activities, improving the quality of customer service and ensuring competitiveness in the market. The study was carried out using MS Office (Excel) software packages, Visual Paradigm Online. The work uses a set of scientific approaches and methods, such as a systematic and integrated approach, methods of logical and comparative analysis, expert assessments, and statistical analysis. The practical significance of the study lies in the possibility of introducing the positive experience of digitalization of Sberbanks business processes into the activities of other participants in the Russian banking market.