title: Ð¤Ð¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹ Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÐµÐ¼ÑÐ¼Ð¸ ÑÑÐ»ÑÐ³Ð°Ð¼Ð¸ Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ Â«Holiday Inn Moskovskiye Vorota SPBÂ»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: The formation of a system for assessing the satisfaction of guests with the services provided in the hotel Â«Holiday Inn Moskovskiye Vorota SPBÂ»
Creators: name: ÐÐ»Ð¸ÐµÐ²Ð°, ÐÐ¸ÐºÐ°ÑÐ»Ð»Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸
ÑÐ°Ð¹Ð½ÑÐ¹ Ð³Ð¾ÑÑÑ
ÑÐ¸ÑÑÐµÐ¼Ð° Ð»Ð¾ÑÐ»ÑÐ½Ð¾ÑÑÐ¸
ÑÐ¸ÑÑÐµÐ¼Ð° Ð±Ð¾Ð½ÑÑÐ¾Ð²
ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÑÐ½Ð½Ð¾ÑÑÑ Ð³Ð¾ÑÑÐµÐ¹
evaluation system
guest satisfaction
quality of services provided
formation of satisfaction assessment
assessment methods

description: ÐÐ°Ð½Ð½Ð°ÑÂ  ÑÐ°Ð±Ð¾ÑÐ°Â  Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð°Â  ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµÂ  Ð¸Â  ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸ÑÂ  Ð½Ð¾Ð²Ð¾Ð¹Â  ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÐµÐ½ÐºÐ¸Â  ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸Â  Ð³Ð¾ÑÑÐµÐ¹Â  Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÐµÐ¼ÑÐ¼Ð¸Â  ÑÑÐ»ÑÐ³Ð°Ð¼Ð¸Â  Ð²Â  Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ "Holiday Inn Moskovskiye Vorota SPB".Â  ÐÂ  Ð¿ÑÐ¾ÑÐµÑÑÐµÂ  Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸ÑÂ  Ð±ÑÐ»Ð¸Â  ÑÐµÑÐµÐ½Ñ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: 1. ÐÐ·ÑÑÐµÐ½Ñ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ðµ Ð°ÑÐ¿ÐµÐºÑÑ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹. 2. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½ Ð°Ð½Ð°Ð»Ð¸Ð· Ð´ÐµÐ¹ÑÑÐ²ÑÑÑÐµÐ¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ "Holiday Inn Moskovskiye Vorota SPB". 3. ÐÐ·ÑÑÐµÐ½ÑÂ  Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼,Â  ÑÐ²ÑÐ·Ð°Ð½Ð½ÑÑÂ  ÑÂ  Ð´ÐµÐ¹ÑÑÐ²ÑÑÑÐµÐ¹Â  ÑÐ¸ÑÑÐµÐ¼Ð¾Ð¹Â  Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ. 4. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ÑÂ  Ð¸Â  Ð²Ð½ÐµÐ´ÑÐµÐ½ÑÂ  Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹Â  Ð¿Ð¾Â  ÑÐ»ÑÑÑÐµÐ½Ð¸ÑÂ  ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹. 5. ÐÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð¾ÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð½ÑÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹. Ð Ð°Ð±Ð¾ÑÐ° Ð²ÑÐ¿Ð¾Ð»Ð½ÑÐ»Ð°ÑÑ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ "Holiday Inn Moskovskiye Vorota SPB".Â  ÐÂ  ÑÐ¾Ð´ÐµÂ  ÑÐ°Ð±Ð¾ÑÑÂ  Ð±ÑÐ»Ð°Â  ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð°Â  Ð´ÐµÐ¹ÑÑÐ²ÑÑÑÐ°ÑÂ  ÑÐ¸ÑÑÐµÐ¼Ð°Â  Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐµÐ¹ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÑ. ÐÑÐ¸Â  ÑÐ±Ð¾ÑÐµ Ð´Ð°Ð½Ð½ÑÑ,Â  Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼ÑÑÂ  Ð´Ð»ÑÂ  Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸ÑÂ  ÑÐ°Ð±Ð¾ÑÑ,Â  Ð±ÑÐ»Ð¸ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ñ Ð¿Ð¾Ð¸ÑÐºÐ¾Ð²ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ Â«GoogleÂ» Ð¸ Â«Ð¯Ð½Ð´ÐµÐºÑÂ». ÐÑÐ¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐµ Ð´Ð°Ð½Ð½ÑÑ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð»Ð¸ÑÑ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ: MSWord Ð¸ MSExcel. Ð ÐµÐ·ÑÐ»ÑÑÐ°ÑÐ¾Ð¼Â  ÑÐ°Ð±Ð¾ÑÑÂ  ÑÑÐ°Ð»Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ°Â  Ð¸Â  ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸ÐµÂ  Ð½Ð¾Ð²Ð¾Ð¹Â  ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸Â  Ð³Ð¾ÑÑÐµÐ¹Â  Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÐµÐ¼ÑÐ¼Ð¸Â  ÑÑÐ»ÑÐ³Ð°Ð¼Ð¸Â  Ð²Â  Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ "Holiday Inn Moskovskiye Vorota SPB".
description: This work is devoted to the development and formation of a new system for assessing guest satisfaction with the services provided at the Holiday Inn Moskovskie Vorota SPB hotel.Â  During the research, the following tasks were solved: 1. The theoretical aspects of assessing guest satisfaction were studied. 2. The analysis of the current system for assessing the satisfaction of guests of the Holiday Inn Moskovskie Vorota SPB hotel was carried out. 3. The problems related to the current system of assessing the satisfaction of hotel guests have been studied. 4. Measures have been developed and implemented to improve the guest satisfaction assessment system. 5. An assessment of the effectiveness of implemented measures has been carried out. The work was carried out using the example of the Holiday Inn Moskovskie Vorota SPB hotel.Â  In the course of the work, the current system for assessing the satisfaction of hotel guests was reviewed. When collecting the data necessary to do the work were used the search engines Google and Yandex. The following programs were used for data processing: MSWord and MSExcel. The result of the work was the development and formation of a new system for assessing guest satisfaction with the services provided at the Holiday Inn Moskovskie Vorota SPB hotel.