title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÑÐ»Ð¾Ð²Ð¸Ð¹ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ ÑÑÐ»ÑÐ³ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð² Ð¾Ð±Ð»Ð°ÑÑÐ¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of organizational conditions for ensuring the competitiveness of enterprise services in the field of personnel management
Creators: name: ÐÑÑÐ°Ð²ÐºÐ¸Ð½, ÐÐ»ÐµÐºÑÐ°Ð½Ð´Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÑ
ÐºÐ°ÑÐµÑÑÐ²Ð¾
Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»
ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¸Ñ
ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³
ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÑ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»Ñ
competitiveness
competition
quality
QMS
services
personnel
customer satisfaction

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÐÐÐ Â«ÐÑÐ¾Ð³ÑÐµÑÑÂ». Ð¦ÐµÐ»ÑÑ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«ÐÑÐ¾Ð³ÑÐµÑÑÂ», ÑÑÐ°Ð²Ð½ÐµÐ½Ð¸Ðµ Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ½ÑÐ¼ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð¾Ð¼, Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð´Ð»Ñ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐ°Ð±Ð¾ÑÑ ÑÑÑÑÐºÑÑÑÐ½ÑÑ Ð¾ÑÐ´ÐµÐ»Ð¾Ð². ÐÐµÑÐ²ÑÐ¹ ÑÐ°Ð·Ð´ÐµÐ» Ð¿Ð¾ÑÐ²ÑÑÐµÐ½ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ð¼ Ð¾ÑÐ½Ð¾Ð²Ð°Ð¼ Ð¿Ð¾Ð½ÑÑÐ¸Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¸Ð¸, ÑÐ°ÑÐºÑÑÐ²Ð°ÐµÑ ÐµÐ³Ð¾ Ð³ÐµÐ½ÐµÐ·Ð¸Ñ, ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÑ Ð¸ÐµÑÐ°ÑÑÐ¸Ñ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸, Ð¾ÑÐ²ÐµÑÐ°ÐµÑ Ð½Ð¾ÑÐ¼Ð°ÑÐ¸Ð²Ð½ÑÑ Ð±Ð°Ð·Ñ Ð² Ð¾Ð±Ð»Ð°ÑÑÐ¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼ Ñ Ð¿Ð¾Ð¼Ð¾ÑÑÑ Ð¡ÐÐ, ÑÐ°ÑÐºÑÑÐ²Ð°ÐµÑ Ð¿Ð¾Ð½ÑÑÐ¸Ðµ ÑÐµÐºÑÑÐµÑÑÐ¸ Ð² ÑÐ°Ð·ÑÐµÐ·Ðµ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¹. ÐÐ¾ Ð²ÑÐ¾ÑÐ¾Ð¼ ÑÐ°Ð·Ð´ÐµÐ»Ðµ Ð¸Ð·Ð»Ð°Ð³Ð°ÐµÑÑÑ ÑÐ°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÐ° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«ÐÑÐ¾Ð³ÑÐµÑÑÂ», ÐµÐ³Ð¾ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÑÑÑÐºÑÑÑÐ°, Ð´ÐµÑÐ°Ð»ÑÐ½Ð¾Ðµ ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð¸Ðµ ÐºÐ°Ð¶Ð´Ð¾Ð³Ð¾ Ð¾ÑÐ´ÐµÐ»Ð° Ð¸ Ð²ÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ Ð² Ð½Ð¸Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐµÑÐµÐ· ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²ÐµÐ½Ð½ÑÐµ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸. Ð¢Ð°ÐºÐ¶Ðµ ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÐµÑÑÑ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ½Ð¾Ðµ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð¾, ÐÐÐ Â«ÐÐ¹ÑÐµÐ¿ÐµÐ¹ÑÂ», Ð¿Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÑÑÑ ÑÐµÐ°Ð»Ð¸ÑÑÐ¸ÑÐ½Ð°Ñ ÑÐ¸ÑÑÐ°ÑÐ¸Ñ Ð½Ð° ÑÑÐ½ÐºÐµ ÑÑÐ»ÑÐ³ Ð² ÑÑÐµÑÐµ ÑÐµÑÐ²Ð¸ÑÐ°, ÑÐ°ÑÑÐ¼Ð°ÑÑÐ¸Ð²Ð°ÑÑÑÑ Ð¸ ÑÑÐ°Ð²Ð½Ð¸Ð²Ð°ÑÑÑÑ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²ÐµÐ½Ð½ÑÐµ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸. Ð¢ÑÐµÑÐ¸Ð¹ ÑÐ°Ð·Ð´ÐµÐ» Ð¿Ð¾ÑÐ²ÑÑÐµÐ½ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð¿Ð¾ ÑÐ»ÑÑÑÐµÐ½Ð¸Ñ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐ°Ð±Ð¾ÑÑ Ð¾ÑÐ´ÐµÐ»Ð¾Ð² Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°. ÐÑÐ¿Ð¾Ð»ÑÐ·ÑÑ ÑÑÐ°ÑÐ¸ÑÑÐ¸ÐºÑ Ð¾Ð± Ð¸Ð·Ð¼ÐµÐ½ÐµÐ½Ð¸Ð¸ ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²ÐµÐ½Ð½ÑÑ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»ÐµÐ¹ ÑÑÐ°Ð²Ð½Ð¸Ð²Ð°ÑÑÑÑ Ð´Ð²Ð° ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ½ÑÑ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð° ÑÑÐµÑÑ ÑÑÐ»ÑÐ³.
description: The object of the study is LLC "Progress". The purpose of the final qualifying work is the analysis of the quality management system of the enterprise Progress LLC, a comparison with competitive production, the introduction of organizational measures to improve the quality of work of structural departments. The first section is devoted to the theoretical foundations of the concept of competition, reveals its genesis, examines the hierarchy of competitiveness, covers the regulatory framework in the field of personnel management with the help of the QMS, reveals the concept of turnover in the context of various enterprises. The second section describes the characteristics of the company Progress LTD, its organizational structure, a detailed review of each department and the identification of quality problems in them through quantitative indicators. A competitive production, Irepeyr LTD, is also considered, a realistic situation on the service market in the service sector is shown, and quantitative indicators are reviewed and compared. The third section is devoted to the implementation of organizational measures to improve the quality of work of departments based on the quality management system. Using statistics on the change in quantitative indicators, two competitive pro-duction services are compared.