Assessment of Public Sector Capacity Building Program/PSCAP/ Implementation with Particular Reference to Civil Service Reform Sub-Program (Achievements, Challenges and Prospects) the Case of Addis Ababa City Government
Creators: name: Bellete, Nebyou
Publisher: name: National Academic Digital Repository of Ethiopia
Year: 2010

description: The objective of the study is to evaluate and critically assess the implementation of PSCAP project in Addis Ababa City Government with particular reference to the civil service reform sub program and its contribution on performance improvement of service delivery. In order to achieve the stated objective, some factors are used to assess and evaluate the program, which focuses on five aspects namely Top management system, Human resource management, Expenditure management, Civil service ethics, and Service delivery reform. The population of the study was grouped in to higher officials, PSCAP technical staffs, civil servants, stakeholders and customers. Based on this, the survey was carried out on three hierarchical levels (center, sub city and kebelle). To analyze the data, semi- structured questionnaires were prepared and distributed to the all levels of employees under the city government hierarchical offices, In addition to the questionnaires, semi structured interview was carried out with key PSCAP stakeholders. Bearing in mind of this focus group discussion and, field observation was conducted to triangulate the response. The data were analyzed through quantitative and qualitative methods. The statistical method used to analyze the quantitative data was percentage, ranges and comparison of the data. The data obtained by using questionnaires were uploaded and enlarged in to percentages by using the Statistical Package for Social Science (SPSS). The analysis of the data revealed that in spite of the constraints, the Addis Ababa city government CSRP implementation has made some progress in meeting the development objectives stipulated under PSCAP. To improve service delivery, quick wins and BPR have been implemented at all level, to strengthen the human resource extensive training have been conducted to enhance transparency and accountability accounts and budgetary reforms have been implemented, furthermore, different rule, directives and guidelines have been developed as part of the CSRP. However, the findings also indicated some problems in the reform implementation, for instance as a reform leader the top managements had not discharge their responsibilities in reform realization, the reform trend is not sustainable and continuous phenomena, there is irregularity on the pace of the reform implementation and sense of ownership is not yet deepened. Most of the HRM activities are not fully implemented. The HRM activities so far done were more focused on paper works such as development of guide line, procedures, and regulations. Some of the activities of expenditure management and control system have not been implemented. The finding also indicated the existence of corruption and unethical practices. And also services are still provided based on favoritism or nepotism in the Addis Ababa city service providing institutions. PSCAP institutional and implementation arrangements are not clearly designed. The findings also indicate that all implementing organs of PSCAP are not play their roles and responsibilities as assigned in the PIP. The fund utilization is not effective as well as the PSCAP financial disbursement is poorly performed. Finally, concerning the overall impact of CSRP, the findings indicated that the implementation of PSCAP-CSRP brings some changes and improves the city government's performance of service delivery system; however, the result is not encouraging as expected Thus the impact of CSRP in the improvement of public service delivery is little. Therefore, it is recommended that the top management must develop sense of ownership, build up their competence and enhance capacities of employees. Integrate the CSRP sub components, prioritize its implementation and execute continuous coaching and evaluation are also recommended. Furthermore, for effective implementation of PSCAP, redesigned institutional and implementation arrangements as well as provide strong supports are so vital