title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÑÑÐµÑÐ° ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ ÐÐÐ Â«Ð¡ÐµÐ²ÐµÑÐ½Ð¾Ðµ Ð¡Ð¸ÑÐ½Ð¸ÐµÂ»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Automation of the process of accounting customers in the company Â«SEVERNOE SIYANIEÂ»
Creators: name: Ð¡Ð¸Ð½ÐµÐ³ÑÐ±, Ð¡ÐµÑÐ³ÐµÐ¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°
crm
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ
ÑÑÐµÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð²
automation
iformation system
optimization
client accounting

description: Ð¦ÐµÐ»Ñ ÑÐ°Ð±Ð¾ÑÑ - ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ, Ð´Ð»Ñ ÑÐ¿ÑÐ¾ÑÐµÐ½Ð¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð¾ÑÐ½Ð¾ÑÐµÐ½Ð¸Ð¹ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸, Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ ÐÐÐ Â«Ð¡ÐÐÐÐ ÐÐÐ Ð¡ÐÐ¯ÐÐÐÂ». ÐÐ°Ð´Ð°ÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ: - Ð°Ð½Ð°Ð»Ð¸Ð· Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ - Ð¾Ð¿Ð¸ÑÐ°Ð½Ð¸Ðµ Ð¾ÑÐ½Ð¾Ð²Ð½ÑÑ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ - Ð²ÑÑÐ²Ð»ÐµÐ½Ð¸Ðµ ÑÐ·ÐºÐ¸Ñ Ð¼ÐµÑÑ Ð½Ð° Ð¾Ð±ÑÐµÐºÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð¸ Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ð¸Ðµ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½ÑÑ ÑÐµÑÐµÐ½Ð¸Ð¹ - ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð´Ð»Ñ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÑÑÐµÑÐ° ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð². Ð Ð°Ð±Ð¾ÑÐ° Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð° Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¼Ð°ÑÐµÑÐ¸Ð°Ð»Ð¾Ð², Ð¿Ð¾Ð»ÑÑÐµÐ½Ð½ÑÑ Ð¾Ñ ÑÑÐºÐ¾Ð²Ð¾Ð´ÑÑÐ²Ð° ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸. ÐÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð½ÑÐµ Ð¼ÐµÑÐ¾Ð´Ñ: ÑÑÐ°Ð²Ð½Ð¸ÑÐµÐ»ÑÐ½ÑÐ¹ Ð°Ð½Ð°Ð»Ð¸Ð·, Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð², Ð°Ð½Ð°Ð»Ð¸Ð· Ð´Ð°Ð½Ð½ÑÑ. Ð ÐµÐ·ÑÐ»ÑÑÐ°ÑÑ ÑÐ°Ð±Ð¾ÑÑ: - Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¿Ð¾ÑÑÑÐ¾ÐµÐ½Ð½Ð¾Ð¹ Ð¼Ð¾Ð´ÐµÐ»Ð¸ AS-IS Ð±ÑÐ»Ð° Ð¾Ð±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð° Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾ÑÑÑ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ° ÑÑÐµÑÐ° ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð²; - Ð´Ð¾ÐºÐ°Ð·Ð°Ð½Ð° ÑÐµÐ»ÐµÑÐ¾Ð¾Ð±ÑÐ°Ð·Ð½Ð¾ÑÑÑ ÑÐ¾Ð±ÑÑÐ²ÐµÐ½Ð½Ð¾Ð¹ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ ÑÐ¾Ð±ÑÑÐ²ÐµÐ½Ð½Ð¾Ð³Ð¾ IT-ÑÐµÑÐµÐ½Ð¸Ñ; - ÑÑÐ¾ÑÐ¼ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ñ Ð·Ð°Ð´Ð°ÑÐ¸ ÑÐµÑÐ²Ð¸ÑÐ° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÐºÐ°Ð·Ð¾Ð², ÑÐµÐ°Ð»Ð¸Ð·Ð¾Ð²Ð°Ð½Ð½ÑÐµ Ð² Ð½Ð¾Ð²Ð¾Ð¹ Ð¼Ð¾Ð´ÐµÐ»Ð¸ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð¢Ð-ÐÐ; ÐÑÐ°ÐºÑÐ¸ÑÐµÑÐºÐ°Ñ Ð·Ð½Ð°ÑÐ¸Ð¼Ð¾ÑÑÑ ÑÐ°Ð±Ð¾ÑÑ Ð¾Ð±ÑÑÐ»Ð¾Ð²Ð»ÐµÐ½Ð° ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐ°Ð¼Ð¸ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð´Ð»Ñ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸: ÑÐ¼ÐµÐ½ÑÑÐµÐ½Ð¸ÐµÐ¼ ÑÑÑÐ´Ð¾Ð·Ð°ÑÑÐ°Ñ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð², ÑÐ¼ÐµÐ½ÑÑÐµÐ½Ð¸Ðµ Ð´Ð»Ð¸ÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ°, ÑÐ½Ð¸Ð¶ÐµÐ½Ð¸ÐµÐ¼ Ð´Ð»Ð¸ÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿Ð¾Ð¸ÑÐºÐ° Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼Ð¾Ð¹ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸, ÑÐ°ÑÑÐ¸ÑÐµÐ½Ð¸ÐµÐ¼ Ð¼Ð°ÑÐºÐµÑÐ¸Ð½Ð³Ð¾Ð²ÑÑ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÐµÐ¹ Ð¸ Ð·Ð°ÑÐ¸ÑÐµ Ð´Ð°Ð½Ð½ÑÑ Ð¾Ñ Ð¿Ð¾ÑÐµÑÑ. Ð ÐºÐ°ÑÐµÑÑÐ²Ðµ ÑÐµÑÐµÐ½Ð¸Ñ, Ð±ÑÐ»Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð° ÑÐ²Ð¾Ñ ÑÐ¾Ð±ÑÑÐ²ÐµÐ½Ð½Ð°Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¡Ð£ÐÐ Microsoft SQL Server. Ð¡ÑÐµÐ´Ð¾Ð¹ Ð±ÑÐ»Ð° Ð²ÑÐ±ÑÐ°Ð½Ð° - Microsoft Visual Studio, Ð±Ð»Ð°Ð³Ð¾Ð´Ð°ÑÑ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÐ¸ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ñ C ++, C # Ð¸ Visual Basic. ÐÑÐ°ÑÐ¸ÑÐµÑÐºÐ¸Ðµ Ð¸Ð½ÑÐµÑÑÐµÐ¹ÑÑ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¾ÑÑÑÐ¾ÐµÐ½Ñ Ð² WindowsForms. ÐÐ°Ð½Ð½Ð°Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°, Ð±ÑÐ»Ð° ÑÑÐ¿ÐµÑÐ½Ð° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð° Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ñ ÐÐÐ Â«Ð¡ÐÐÐÐ ÐÐÐ Ð¡ÐÐ¯ÐÐÐÂ», ÑÑÐ¾ Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸Ð»Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²ÐµÑÑÐ¸ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ, Ð¿ÑÐ¾ÑÐµÑÑÐ° ÑÑÐµÑÐ° ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð².
description: The work purpose - development of an information system to simplify the process of relationships with customers in the company OOO Â«SEVERNOE SIYANIEÂ». Tasks of work: - analysis of the company - description of the company's main business processes - identification of bottlenecks at the research object and identification of possible solutions - Development and implementation of an information system to automate the process of customer accounting. The work is based on materials received from company management. Methods used: comparative analysis, modeling of business processes, data analysis. Results of work: - based on the constructed AS-IS model, the need to automate the customer accounting process was substantiated; - proved the feasibility of its own development of its own IT solutions; - the tasks of the order processing service are formulated, implemented in the new TO-BE process organization model; The practical significance of the work is due to the results of automation for the company: reducing the time required for employees, reducing the duration of processing customer requests, reducing the duration of the search for the necessary information, expanding marketing opportunities and protecting data from losses. As a solution, its own information system based on Microsoft SQL Server was developed. The environment was chosen - Microsoft Visual Studio, due to the possibility of using C ++, C # and Visual Basic. Graphical interfaces were built into WindowsForms. This information system has been successfully implemented in the company âSEVERNO SIYANIEâ, which allowed us to automate the customer accounting process.