title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¾ÑÐµÐ»Ñ Â«Radisson Blu HotelÂ»)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improvement of the system of personnel activity control in hotel (on the example of the Radisson Blu Hotel)
Creators: name: ÐÐ°ÑÑÐµÐ½ÐºÐ¾, ÐÐ°ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð¸Ð½Ð´ÑÑÑÑÐ¸Ñ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼
Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°
ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ
ÑÐ¸ÑÑÐµÐ¼Ð° ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ
Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ
Ð¸ÑÐºÑÑÑÑÐ²ÐµÐ½Ð½ÑÐ¹ Ð¸Ð½ÑÐµÐ»Ð»ÐµÐºÑ
hospitality industry
personnel management
personnel activity
improvement
control system
automated control systems
artificial intelligence

description: ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ Â«Radisson Blu HotelÂ», Ð° Ð¸Ð¼ÐµÐ½Ð½Ð¾ Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ð¸Ðµ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ð½ÑÑ Ð·Ð¾Ð½ Ñ Ð¿Ð¾ÑÐ»ÐµÐ´ÑÑÑÐµÐ¹ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¾Ð¹ Ð¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸ÐµÐ¼ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½ÑÑ ÑÐ¸ÑÑÐµÐ¼, Ð¼Ð¾Ð´ÑÐ»ÐµÐ¹ Ð¸ Ð°ÐºÑÑÐ°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½ÑÑ ÑÑÐ°Ð½Ð´Ð°ÑÑÐ¾Ð², Ñ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸ÐµÐ¼ Ð¾ÑÐµÐ½ÐºÐ¸ Ð² Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð¸ Ð¿Ð¾ ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐ°Ð¼ Ð¿ÑÐ¾ÑÐµÑÑÐ°. Ð Ð¿ÑÐ¾ÑÐµÑÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð±ÑÐ»Ð¸ ÑÐµÑÐµÐ½Ñ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð·Ð°Ð´Ð°ÑÐ¸: Ð¦ÐµÐ»Ñ - ÑÐ¾ÑÐ¼Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹ Ð¿Ð¾ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¾ÑÐµÐ»Ñ Â«Radisson Blu HotelÂ»). Ð Ð·Ð°Ð´Ð°ÑÐ°Ð¼ Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ Ð¾ÑÐ½Ð¾ÑÑÑÑÑ: 1. Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÑÑ Ð¿Ð¾Ð½ÑÑÐ¸Ñ: ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð¸ ÐµÐ³Ð¾ Ð²Ð¸Ð´Ñ, ÑÑÐ½ÐºÑÐ¸Ð¸ Ð¸ ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ñ Ðº ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸ÑÑ, Ð° ÑÐ°ÐºÐ¶Ðµ ÑÐ°ÑÑÐ¾ ÑÐ¾Ð²ÐµÑÑÐ°ÐµÐ¼ÑÐµ Ð¾ÑÐ¸Ð±ÐºÐ¸ Ð² Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ. 2. Ð¡Ð¾ÑÑÐ°Ð²Ð¸ÑÑ Ð¾Ð±ÑÑÑ ÑÐ°ÑÐ°ÐºÑÐµÑÐ¸ÑÑÐ¸ÐºÑ Ð¾ÑÐµÐ»Ñ Â«Radisson Blu HotelÂ»; 3. ÐÑÐ¾Ð²ÐµÑÑÐ¸ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐ°ÐºÑÐ¾ÑÐ¾Ð² Ð²Ð½ÐµÑÐ½ÐµÐ¹ Ð¼Ð°ÐºÑÐ¾ Ð¸ Ð¼Ð¸ÐºÑÐ¾ÑÑÐµÐ´Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ; 4. ÐÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¾ÑÐ½Ð¾Ð²Ð½ÑÐµ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸ ÑÐ¾Ð·ÑÐ¹ÑÑÐ²ÐµÐ½Ð½Ð¾Ð¹ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Â«Radisson Blu HotelÂ»; 5. ÐÐ¾Ð´ÑÐ¾Ð±Ð½Ð¾ Ð¸Ð·ÑÑÐ¸ÑÑ Ð´ÐµÐ¹ÑÑÐ²ÑÑÑÑÑ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð² Ð¾ÑÐµÐ»Ðµ; 6. Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÑÑ Ð¸ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÑÑÑÐºÑÑÑÑ Ð¸ ÑÑÑÑÐºÑÑÑÑ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°; 7. ÐÑÑÐ²Ð¸ÑÑ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ñ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°ÑÑ Ð²Ð°ÑÐ¸Ð°Ð½ÑÑ ÑÐµÑÐµÐ½Ð¸Ñ; 8. Ð¡Ð¿Ð»Ð°Ð½Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¸ Ð²Ð½ÐµÐ´ÑÐ¸ÑÑ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð½ÑÐµ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð² ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð¾ÑÐµÐ»Ñ; 9. ÐÑÐ¾Ð²ÐµÑÑÐ¸ Ð°Ð½Ð°Ð»Ð¸Ð· ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°. ÐÑÐ¸ ÑÐ±Ð¾ÑÐµ Ð´Ð°Ð½Ð½ÑÑ, Ð½ÐµÐ¾Ð±ÑÐ¾Ð´Ð¸Ð¼ÑÑ Ð´Ð»Ñ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ, Ð±ÑÐ»Ð¸ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ñ Ð¿Ð¾Ð¸ÑÐºÐ¾Ð²ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ "Ð¯Ð½Ð´ÐµÐºÑ" Ð¸ "Google". ÐÑÐ¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐµ Ð´Ð°Ð½Ð½ÑÑ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð»Ð¸ÑÑ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ: MS Word Ð¸ Excel. Ð Ð°Ð±Ð¾ÑÐ° Ð²ÑÐ¿Ð¾Ð»Ð½ÑÐ»Ð°ÑÑ Ð² Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐµ Ð³Ð¾ÑÐ¾Ð´Ð° ÐÐ°Ð»Ð¸Ð½Ð¸Ð½Ð³ÑÐ°Ð´, Â«Radisson Blu HotelÂ», 4 Ð·Ð²ÐµÐ·Ð´Ñ. Ð ÑÐ¾Ð´Ðµ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð¸ ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð° ÑÐ¸ÑÑÐµÐ¼Ð° ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð° Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸, Ð° ÑÐ°ÐºÐ¶Ðµ Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ð½ÑÐµ Ð·Ð¾Ð½Ñ. 1. Ð¤Ð¾ÑÐ¼Ð°Ð»ÑÐ½ÑÐ¹ Ð¿Ð¾Ð´ÑÐ¾Ð´ Ðº Ð¾Ð±ÑÑÐµÐ½Ð¸Ñ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð², Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ Ð¾Ð±ÑÑÐ°ÑÑÐ¸Ñ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹, Ð² Ð¾ÑÐ½Ð¾Ð²Ð½Ð¾Ð¼ ÑÐ¾Ð»ÑÐºÐ¾ Ð¿Ð¾ÑÐ»Ðµ Ð²Ð¾Ð·Ð½Ð¸ÐºÐ½Ð¾Ð²ÐµÐ½Ð¸Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼ Ð¸Ð»Ð¸ Ð²ÑÐ±Ð¾ÑÐ¾ÑÐ½Ð¾; 2. ÐÑÑÑÑÑÑÐ²Ð¸Ðµ ÑÐ°Ð±Ð¾ÑÑ Ð½Ð°Ð´ ÐºÐ¾ÑÑÐµÐºÑÐ¸ÐµÐ¹ ÑÑÐ°Ð½Ð´Ð°ÑÑÐ¾Ð² ÑÐ°Ð±Ð¾ÑÑ Ñ ÑÑÐµÑÐ¾Ð¼ ÑÐ¾Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÑ ÑÐµÐ½Ð´ÐµÐ½ÑÐ¸Ð¹ Ð¸ Ð¸Ð·Ð¼ÐµÐ½ÐµÐ½Ð¸Ð¹; 3. Ð ÐµÐ´ÐºÐ¾Ðµ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ° ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ - ÑÐºÑÐ¸Ð¿ÑÑ Ð´Ð»Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶ÐµÑÐ¾Ð² Ð¿Ð¾ Ð±ÑÐ¾Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ; 4. ÐÐµÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÐ¹ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ ÑÐ¾ ÑÑÐ¾ÑÐ¾Ð½Ñ ÑÑÐºÐ¾Ð²Ð¾Ð´Ð¸ÑÐµÐ»ÐµÐ¹ Ð¿Ð¾Ð´ÑÐ°Ð·Ð´ÐµÐ»ÐµÐ½Ð¸Ð¹ Ð·Ð° Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸ÐµÐ¼ ÑÐ°Ð±Ð¾ÑÐ¸Ñ Ð·Ð°Ð´Ð°Ñ Ð¿Ð¾Ð´ÑÐ¸Ð½ÐµÐ½Ð½ÑÐ¼Ð¸. Ð ÑÐ°Ð±Ð¾ÑÐµ Ð±ÑÐ» Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑ Ð¼ÐµÑ Ð´Ð»Ñ ÑÑÑÑÐ°Ð½ÐµÐ½Ð¸Ñ Ð¾Ð±Ð¾Ð·Ð½Ð°ÑÐµÐ½Ð½ÑÑ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼, ÑÑÑÐµÐ½Ð° ÑÐ¿ÐµÑÐ¸ÑÐ¸ÐºÐ° Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ, Ð·Ð°Ð´Ð°ÑÐ¸ Ð´Ð¾Ð»Ð¶Ð½Ð¾ÑÑÐµÐ¹ Ð¿Ð¾Ð´ÑÐ°Ð·Ð´ÐµÐ»ÐµÐ½Ð¸Ð¹ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¹. ÐÑÐ½Ð¾Ð²Ð½Ð¾Ð¹ Ð°ÐºÑÐµÐ½Ñ Ð² ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸ÑÑ Ð±ÑÐ» ÑÐ´ÐµÐ»Ð°Ð½ Ð½Ð° Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ ÐÐ¡ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ñ Ð¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼ SteadyControl Horeca, Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¼Ð¾Ð´ÑÐ»Ñ Ð±ÑÐ¾Ð½Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ð¹ Bnovo Ð¸ Ð°ÐºÑÑÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ ÑÑÐ°Ð½Ð´Ð°ÑÑÐ¾Ð² Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ.
description: This work is devoted to improving the system of control of personnel activity in the hotel "Radisson Blu Hotel", namely the definition of problem areas with the subsequent development and implementation of automated systems, modules and updated standards, with evaluation in the process and the results of the process. In the process of the research the following tasks were solved: The goal is to form a set of proposals to improve the system of monitoring the activities of staff at the hotel (using the example of the Radisson Blu Hotel). The tasks of this work include: 1. To consider the concepts: control and its types, functions and requirements for control at enterprises, as well as frequently made mistakes in the organization of control. 2. To make a general characteristic of the hotel "Radisson Blu Hotel"; 3. Analyze the factors of external macro and microenvironment of the enterprise; 4. Analyze the main indicators of economic activity of the enterprise "Radisson Blu Hotel"; 5. To study in detail the current system of personnel activity control in the hotel; 6. Review and analyze the organizational and personnel structure; 7. Identify problems and develop solution options; 8. To plan and implement the proposed measures in the hotel control system; 9. Analyze the cost-effectiveness of improving the system of personnel activity control. When collecting the data necessary to do the work were used the search engine Â«YandexÂ» and Â«GoogleÂ». The following programs were used for data processing: MS Word and Excel. The work was carried out in the hotel of the city of Kaliningrad, "Radisson Blu Hotel", 4 stars. In the course of the work the system of control of personnel activity at the enterprise was considered, as well as problem areas were identified. 1. Formal approach to training of employees, conducting training activities, mainly only after problems occur or selectively. 2. Lack of work on correction of work standards taking into account modern trends and changes; 3. Rare use of activity control tool - scripts for reservation managers; 4. Ineffective control of subdivision managers over the fulfillment of work tasks by subordinates. The work proposed a set of measures to eliminate the identified problems, considering the specifics of the hotel enterprises activities, the tasks of the positions of subdivisions of hotel enterprises. The main emphasis in the recommendations was made on the implementation of AS control and personnel management SteadyControl Horeca, the use of booking module Bnovo and updating of service standards.