title: ÐÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° CRM-ÑÐ¸ÑÑÐµÐ¼Ñ ÑÑÐµÑÐ° Ð¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÑÐµÑÐ²ÐµÑÐ°Ð¼Ð¸ Ð² Ð´Ð°ÑÐ°-ÑÐµÐ½ÑÑÐµ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Design and development of a crm system for accounting and server management in a data centers
Creators: name: Ð¡Ð¾Ð»Ð¾Ð²ÑÐµÐ², ÐÐ¸ÑÐ°Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: CRM
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°
Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ðµ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ðµ
ÑÐµÑÐ²ÐµÑÐ½Ð¾Ðµ Ð¾Ð±Ð¾ÑÑÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ
ÑÑÐµÑ Ð¸ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ
information system
software
server hardware
accounting and management

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description: The object of the study is the business processes of IT Solutions LLC.The purpose of the bachelor's work is the development and implementation of a CRM system in the existing business processes of IT Solutions LLC.Research methods: analysis, description, comparative analysis of high-level programming tools available on the market, comparative analysis of the accounting and management system of a competitive enterprise.The author has developed and implemented a CRM system that contributes to automation, simplification of information storage and elimination of mismatches between data center engineers and the sales department at IT Solutions LLC.The operational characteristics of the developed system: the ability to maintain a database for all clients, optimization and preparation of workflow in accordance with the standards of the Russian Federation, optimization of financial reporting, work with electronic mailing lists, task- and time-tracking function, saving transaction history, the ability to set prices and mass change the cost of goods, the ability to add and change network equipment, the ability to manage subnets, the ability to simultaneously work up to 30 people.It was found that the implemented CRM-system has a positive effect on the economic situation of the organization, on the productivity of employees, on simplifying the management of the organization by management. All the tasks set by IT Solutions were completed.