title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹ Ð¿Ð¾ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ Ð¿Ð¾ÑÑÐ°Ð»Ð¾Ð² Ð¾ÑÐ³Ð°Ð½Ð¾Ð² Ð¸ÑÐ¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð¹ Ð²Ð»Ð°ÑÑÐ¸ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¿Ð¾ÑÑÐ°Ð»Ð° "ÐÐ°Ñ Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³")
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Development of proposals for improving the operation of the portals of the executive power bodies (on the example of the portal "Our Saint-Petersburg")
Creators: name: ÐÐ¸ÑÐºÐ¾, ÐÐ¾Ð»Ð¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ñ Ð³ÑÐ°Ð¶Ð´Ð°Ð½
Ð¿Ð¾ÑÑÐ°Ð» Â«Ð½Ð°Ñ Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³Â»
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐµÑÑÑÑÑ
appeals of citizens
portal "our Saint-Petersburg"
information resources

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description: The theme of the final qualifying work: "Development of proposals for improving the work of the portals of executive authorities (example of the portal "Our St. Petersburg")". The object of research is the portal "Our St. Petersburg". The purpose of the final qualification work is to develop proposals for improving the quality of processing citizens' appeals through the portal "Our St. Petersburg". The domestic and foreign experience of processing citizens 'appeals through the use of information technologies was analyzed, as well as domestic legislation in the field of processing citizens' messages. Based on the collection and analysis of statistical information on processing citizens 'messages through the portal "Our St. Petersburg", problems and bottlenecks were identified in the process of processing citizens' messages. Recommendations for the Portal "Our St. Petersburg" were developed to improve the work of executive authorities and interaction with citizens. General recommendations were developed to improve the work of executive authorities and interaction with citizens when using information platforms. This work is of interest to state and municipal authorities.