Key Performance Indicators for Construction Project Stakeholders Management: The case of public housing construction projects in Addis Ababa
Creators: name: Zelalem Olana Demissie
Publisher: name: National Academic Digital Repository of Ethiopia
Year: 2020
Subjects: Construction p r o j e c t s , Critical S u c c e s s F a c t o r s ( CSFs), K e y performance Indicators (KPIs), Public housing, Stake holders.

description: Although stakeholder management has long been acknowledged as a means of increasing the tendency<br> for successful delivery of construction projects, the full benefits of stakeholder management have yet<br> to be utilized. Previous researcher’s efforts indicate lack of comprehensive stakeholder management<br> process since the existing frame works in construction either is focused on a particular construction<br> stage or failed to incorporate important considerations such as the impact of procurement routes,<br> internal stakeholder collaboration, responsibility for stakeholder management and project life cycle.<br> This research aims were to study the current stake holder’s management practice and formulate a<br> suitable tool to measure stake holder’s management level of public housing construction projects in<br> Addis Ababa. In order to achieve these aims, previous work on stakeholder management is reviewed.<br> Interview and questionnaire survey were used to collect relevant data for the study. Data collected<br> is analyzed using a combination of qualitative approach and appropriate statistical techniques such<br> SPSS, mean, percentage, standard deviation, Content analysis were used. The current practice of<br> stakeholder management within the construction industry, the effects of procurement routes and<br> contract forms on stakeholder management process, the critical success factors for managing<br> stakeholders in construction projects are investigated using an industry survey among construction<br> professionals practicing with in Addis Ababa, Ethiopia. The study was conducted on 20 public<br> housing construction projects with in focus group of clients, consultants, contractors and Regulatory<br> body. Accordingly, the research came up with the following conclusions: Stakeholder management<br> is n o t ye t p r a c t i c e d in the management of construction projects in Ethiopia, currently there is a<br> need for internal stakeholders to cooperate in undertaking stakeholder management in<br> construction projects, the main challenge for implementing stakeholder management was the<br> incapability of the client to allocate some funds to support stakeholder management process, success<br> indicators vary depending on the country, the type of project, scope, size, complexity, methods used,<br> material, project team and so on. Finally based on the findings and results the following<br> recommendations were given: There is need for a policy driven support for stakeholder management<br> to be carried out in construction projects; the government and relevant regulatory authorities as<br> stakeholders ensure this is done, the construction organizations must have clear mission and vision to<br> formulate, implement and evaluate performance, the construction organizations should always aims to<br> implement project successfully throughout the project’s cycle and finally it is recommended to study<br> and evaluate the most important indicators for project success as case study of construction projects in<br> Ethiopia. It is anticipated that the findings of this study will initiate professionals, decision makers,<br> policy designers and practitioners to include stakeholder’s managements in their planning from<br> start and it will encourage project organizations to proactively manage their stakeholders to<br> avoid the negative impact of their actions on projects