title: ÐÐ¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¦Ð¡ Ð² Ð¡ÐÐ± ÐÐÐ Â«ÐÐ¾ÑÐ¾Ð´ÑÐºÐ¾Ð¹ ÑÑÐ¿ÐµÑÐ¼Ð°ÑÐºÐµÑÂ»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Optimization of business processes using the example of the distribution center in st. Petersburg, LLC Â«Gorodskoy supermarketÂ»
Creators: name: Ð¤Ð¸Ð»Ð¸Ð¿Ð¿Ð¾Ð², ÐÑÑÑÑ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÑ
ÑÐ°ÑÐ¿ÑÐµÐ´ÐµÐ»Ð¸ÑÐµÐ»ÑÐ½ÑÐ¹ ÑÐµÐ½ÑÑ
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼
ÐºÐ»Ð¸ÐµÐ½ÑÑÐºÐ¸Ð¹ ÑÐµÑÐ²Ð¸Ñ
ÑÐ°ÑÐ¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ð¸Ðµ Ð½Ð°Ð³ÑÑÐ·ÐºÐ¸
ÑÐºÐ»Ð°Ð´ÑÐºÐ¸Ðµ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð¸
business processes
distribution center
optimization
personnel management
customer service
workload distribution
warehouse operations

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description: The subject of the graduation thesis is the business process system of the distribution center of LLC Â«City SupermarketÂ», and the topic is Â«Optimization of Business Processes in the Distribution CenterÂ». The aim of the work is to develop measures to improve the efficiency of warehouse and logistics operations to achieve the companys strategic goals, such as reducing costs, increasing productivity, and enhancing customer service. The research was conducted using methods such as document analysis, observation, comparative analysis, and modeling. Internal regulations, report data, and key performance indicators (KPIs) were studied, and existing business processes were analyzed to identify bottlenecks and problem areas. As a result of the research, several key issues were identified, such as errors in order picking, excessive use of warehouse space, uneven workload distribution among the night shift employees, and high logistics costs. To address these issues, the following measures were proposed: 1. Combining the responsibilities of warehouse workers in the distribution center (DC) and expedition zone (EZ) for more balanced workload distribution and increased efficiency. 2. Reducing the position of the night operator in the DC and reallocating his duties to the expedition zone supervisor. 3. Modernizing the customer interaction process with Yandex.Lavka by transitioning to an aggregated picking model, which will reduce the number of pallet positions, improve picking accuracy, and decrease logistics costs by a factor of 7:1. The results of this work can be applied to optimize the business processes of other distribution centers within the company and to enhance the operational efficiency of logistics enterprises in general. The conclusions of the work confirm the need for business process optimization to gain competitive advantages and strengthen the companys market position. The proposed measures will lead to a significant reduction in costs, increased productivity, and improved customer service quality.