title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐÐ¢ Ð¸ ÑÐµÑÐ²Ð¸ÑÐ½ÑÐ¼ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸ÐµÐ¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Automation of IT and enterprise service management processes
Creators: name: ÐÐ°Ð²ÑÐ¸Ð»Ð¾Ð², Ð¡ÑÐµÐ¿Ð°Ð½
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑâÐ¿ÑÐ¾ÑÐµÑÑÐ°
Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ
Ð¾Ð±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸
automation of activities
optimization of the business process
increasing the efficiency of the enterprise
information systems
implementation of the system
justification of efficiency

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description: Theme of the graduate qualification work: identify the problematic business process, analyze it, and propose an option for optimizing and automating the business process. The purpose of the work is Automation of IT and enterprise service management processes Tasks of the work: - Carry out an analysis of the company, identify the shortcomings and problems of the service management of IT support. - To form a model of the current state of the enterprise. - Identification of problems requiring IT support. - Search for a possible solution to the problem. - Formation of requirements for the system. - Market analysis of systems offerings. - Implementation of a new model of IT service. Work is performed based on the materials provided by OOO Â«Optimalny SericeÂ». Research methods: Comparative analysis, business process modeling, forecasting, architectural modeling, agile methodologies, data collection and processing, infographics, project efficiency methods. Work results: -the effectiveness of the implementation of the system -built models of business processes of the enterprise -conducted a comparative analysis of available systems - the system implementation algorithm is formulated The practical significance of the work is determined by the fact that the formed requirements for the project of automation and optimization of IT support activities will improve the efficiency of the LLC "Optimal Service" enterprise by improving the quality of customer service, and reducing the time spent on data processing.