title: STRUGGLES AGAINST PRECARITY: CHALLENGES IN GERMANY FOR TURKISH NEWCOMERS
title: The Case of Migrants’ Experiences in Call Center Work
titleType: Subtitle
Creators: name: Kalenderoğlu, Seçil
Publisher: name: Freie Universität Berlin
Year: 2022
Subjects: subject: precarity
subject: migration
subject: employment
subject: call-center
subject: social media
subject: cultural capital
subject: 300 Social sciences::300 Social sciences, Sociology, Anthropology::301 Sociology and anthropology

description: In the last decades, precariousness and precarious labor have become more prominent subjects in academic and policy debates. At the same time, we are observing a surge of right-wing views in society and across political landscapes in industrialized and industrializing countries across the world, putting the blame for increased precarity on the influx of immigrants and making claims about immigration leading to increased labor market competition, supposedly putting local workforce at disadvantage. As the Polish sociologist and philosopher Zygmunt Bauman (2000) has argued, however, the driving force of increasing precarious work conditions as well as new precarious livelihoods has been the neo-liberal restructuring of labor in the last decades. Baumann suggests considering carefully how these conditions of economic exploitation and submission interact with instruments of power (2000, p.48-52) and points out that immigrants are one of the groups most vulnerable to becoming subjects of precarity (see also Standing, 2014). Furthermore, current research in Canada (Frenette &amp; Morisette, 2005) and Germany (Schittenhelm, Schmidtke &amp; Weiß, 2014a; Mayer, 2018a) has shown clearly that among many highly-skilled migrants a majority will be employed in lower-skilled jobs in the country they immigrated to. Following Baumann, this study assumes a more complex connection between phenomena of immigration and precarious labor than dominant societal discourses suggest and examines immigrants’ situations in terms of work conditions and legal statuses in the labor market and society. Using a qualitative approach, it explores specifically how highly-skilled Turkish newcomers experience work-related precariousness, analyzing the characteristics and patterns of their employment conditions. Against the backdrop of recent political developments in Turkey, compared to earlier immigration movements growing wave of skilled immigrants in the last 10 years from Turkey to Germany (especially to Berlin) has increased, especially highly qualified Turkish immigrants who work in the jobs categorized more so with low-qualifications was very fascinating to study. The study draws on conversations with workers from four call centers based in Berlin, Convergys, Sykes, Booking, and Arvato / Majorel in Berlin, all of which provide customer or content management services outsourced from US-American social media, entertainment, and sports equipment companies, such as Facebook, PlayStation, Booking.com and Nike. Theoretically, the study is based on the assumption that migration results in a biographic rupture making it necessary to transfer cultural capital (Bourdieu, 2010). In a first step, the interviews reveal different but interlinked forms of uncertainty underlying the call center employees’ working conditions. A contribution of this study to the understanding of “precariousness” here is to fill this broad concept with empirical evidence from the lives of one particular group and thus making it graspable. In a second step, the paper examines the adaptation mechanisms and strategies migrants have to employ in order to transfer their existing expertise, skills, and personal qualities - from attitudes to worldviews, educational certificates to social networks - of highly educated immigrants to the country of immigration. While newcomer Turkish immigrants lose major parts of their cultural capital, other parts can be transferred. These findings underline the fact that if immigration law and labor laws are not well adapted to migrants’ and the labor markets situation, the vulnerable status of immigrants is likely to make them more vulnerable to precarious work conditions. More broadly, the study argues that listening to the underestimated voices of precarious workers provides important hints for future academic debates on precarity.