title: Ð£Ð¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼ Ð¸ ÑÐ°Ð¼Ð¾Ð¾ÑÐµÐ½ÐºÐ° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð´Ð¾ Ð¸ Ð¿Ð¾ÑÐ»Ðµ Ð·Ð°Ð²ÐµÑÑÐµÐ½Ð¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ° Ð¸Ð¼Ð¿Ð¾ÑÑÐ¾Ð·Ð°Ð¼ÐµÑÐµÐ½Ð¸Ñ ÑÐ°Ñ Ð¾Ð³ÑÐ°ÑÐ¾Ð² Ð½Ð° Ð°Ð²ÑÐ¾ÑÑÐ°Ð½ÑÐ¿Ð¾ÑÑÐ½Ð¾Ð¼ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Quality management and self-assessment of the organization before and after the completion of the process of import substitution of tachographs at a motor transport enterprise
Creators: name: ÐÑÑÐ½Ð¸Ñ, ÐÑÐ¸Ð³Ð¾ÑÐ¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼
ÑÐ°Ð¼Ð¾Ð¾ÑÐµÐ½ÐºÐ° Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸
ÑÐ°Ñ Ð¾Ð³ÑÐ°Ñ
quality management
organization self-assessment
tachograph

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description: The topic of the graduate qualification work: "Quality management and self-assessment of the organization before and after the completion of the process of import substitution of tachographs at a motor transport enterprise"This work is devoted to improving the activities of the motor transport company LLC "LOGITEK NORTH-WEST" through the development and implementation of quality management tools: QMS and self-assessment of the organization. The subject of this work is the quality management process at a motor transport company.In the process of writing the graduate qualification work, the following methods were used: analysis, synthesis, comparison, survey of senior management.As a result, the possibilities and necessity of import substitution of tachographs at the ATP and their relationship with the quality of services, features of service quality management at a motor transport company, theoretical aspects of the development and implementation of QMS and self-assessment of the organization were investigated, a documented procedure, forms of logs and reports of the process "Service management at the ATP" were developed and described; a plan, a questionnaire, a methodology for calculating results and an improvement plan for the organization's self-assessment process. In addition, an initial self-assessment of the company's activities was carried out and recommendations were formed according to its results. The results of the work are distributed to the object of research â LLC LOGITEK NORTH-WEST, however, the received developments can be modified and adapted to the needs of any economic entity.