title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ð³Ð¾ Ð¼Ð¾Ð´ÑÐ»Ñ Ð´Ð»Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÑÐ¾Ð²Ð½Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð¾Ð¹ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a software module for studying customer satisfaction levels (taking a retail enterprise as an example)
Creators: name: ÐÐµÑÐ½Ð°Ð´ÑÐºÐ¸Ð¹, ÐÐ°Ð½Ð¸Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ°
Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ðµ
django
rest api
ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð²
postgresql
development
web application
customer satisfaction

description: Ð Ð°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ð³Ð¾ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ Ð´Ð»Ñ Ð¾ÑÐµÐ½ÐºÐ¸ ÑÑÐ¾Ð²Ð½Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÑÐ½Ð½Ð¾ÑÑÐ¸ Ð¿Ð¾ÐºÑÐ¿Ð°ÑÐµÐ»ÐµÐ¹ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð¾Ð¹ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸. ÐÐ°Ð´Ð°ÑÐ¸, ÐºÐ¾ÑÐ¾ÑÑÐµ ÑÐµÑÐ°Ð»Ð¸ÑÑ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ: 1. ÐÑÑÐ¾ÑÐ¸ÑÐµÑÐºÐ¸Ð¹ Ð¾Ð±Ð·Ð¾Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ð¹ ÑÑÐ¾Ð²Ð½Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð². ÐÐ½Ð°Ð»Ð¸Ð· Ð¿ÑÐ¸Ð¼ÐµÐ½ÐµÐ½Ð¸Ñ ÑÐ¾Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¹ Ð´Ð»Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÐ¾Ð²Ð½Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² (Ð¿Ð¾ÐºÑÐ¿Ð°ÑÐµÐ»ÐµÐ¹) Ð² ÑÑÐµÑÐµ ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð¾Ð¹ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸. 2. ÐÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÑ Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ: Ð¿Ð¾ÑÑÑÐ¾ÐµÐ½Ð¸Ðµ Ð±Ð¸Ð·Ð½ÐµÑ- Ð»Ð¾Ð³Ð¸ÐºÐ¸ Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ð¸Ðµ Ð´Ð¾Ð¿Ð¾Ð»Ð½Ð¸ÑÐµÐ»ÑÐ½ÑÑ ÐºÑÐ¸ÑÐµÑÐ¸ÐµÐ² ÑÐ¸ÑÑÐµÐ¼Ñ. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¼Ð°ÐºÐµÑÐ¾Ð² ÐºÐ»Ð¸ÐµÐ½ÑÑÐºÐ¾Ð¹ ÑÐ°ÑÑÐ¸. ÐÐ±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð²ÑÐ±Ð¾ÑÐ° ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸ÑÐµÑÐºÐ¾Ð³Ð¾ ÑÑÐµÐºÐ° Ð¸ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÐ½Ð¾Ð³Ð¾ ÑÑÐ¸Ð»Ñ Ð² Ð²Ð¸Ð´Ðµ REST. 3. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¼Ð¾Ð´ÑÐ»Ñ Ð¾Ð¿ÑÐ¾ÑÐ¾Ð² (Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ) Ð´Ð»Ñ ÑÐ±Ð¾ÑÐ° Ð¸ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð¾Ð±ÑÐ°ÑÐ½Ð¾Ð¹ ÑÐ²ÑÐ·Ð¸ Ð¾Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð², Ð² ÑÐ¾Ð¾ÑÐ²ÐµÑÑÑÐ²Ð¸Ð¸ Ñ ÑÐ¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð½Ð¾Ð¹ Ð°ÑÑÐ¸ÑÐµÐºÑÑÑÐ¾Ð¹. ÐÐ°Ð¿Ð¸ÑÐ°Ð½Ð¸Ðµ ÐºÐ¾Ð´Ð° ÐºÐ»Ð¸ÐµÐ½ÑÑÐºÐ¾Ð¹ ÑÐ°ÑÑÐ¸ Ð½Ð° Python, Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ ÑÑÐµÐ¹Ð¼Ð²Ð¾ÑÐºÐ° Django, Ð¸ ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ðµ Ð±Ð°Ð·Ñ Ð´Ð°Ð½Ð½ÑÑ Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¡Ð£ÐÐ PostgreSQL. ÐÐ¾Ð±Ð°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð°ÑÑÐµÐ½ÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸ Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»ÐµÐ¹ Ñ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð½Ð¸ÐµÐ¼ JWT ÑÑÐ°Ð½Ð´Ð°ÑÑÐ°. Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½ Ð¿ÑÐ¾ÑÐ¾ÑÐ¸Ð¿ Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ, ÑÐ¿Ð¾ÑÐ¾Ð±Ð½ÑÐ¹ Ð¾ÑÑÑÐµÑÑÐ²Ð»ÑÑÑ Ð¿Ð¾Ð´ÐºÐ»ÑÑÐµÐ½Ð¸Ðµ Ðº ÑÐµÐºÐ¾Ð²Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ð¸, Ð²ÐµÐ±-Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð·Ð²Ð¾Ð»ÑÐµÑ ÑÐ¾Ð·Ð´Ð°Ð²Ð°ÑÑ Ð¾Ð¿ÑÐ¾ÑÑ Ð¸ Ð¿ÑÐ¾Ð²Ð¾Ð´Ð¸ÑÑ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÑÐ¾Ð²Ð½Ñ ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð½Ð° Ð±Ð°Ð·Ðµ Ð·Ð°Ð´Ð°Ð½Ð½ÑÑ ÑÑÐ»Ð¾Ð²Ð¸Ð¹.
description: The work is devoted to the development of software for assessing customer satisfaction levels, taking the retail field as an example. The tasks addressed during the research: 1. Conducting a historical review of customer satisfaction studies. Analyzing the application of modern information technologies to enhance customer satisfaction in the retail sector. 2. The web application architecture design, including the business logic of the application development, and establishing of additional system criteria. Creating mockups for the client-side. The rationale for choosing a technology stack, and architectural style in the form of REST. 3. Development of a survey module (web application) for collecting and analyzing customer feedback, in accordance with the designed architecture. Writing client-side code in Python, using the Django framework, and creating a database based on the PostgreSQL database management system. Adding user authentication using the JWT standard. A prototype of a web application has been developed that can connect to the receipt system of a trading company. The web application allows to create surveys, and conduct customer satisfaction studies based on specified conditions.