title: ÐÐ±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÐµÐ»ÐµÑÐ¾Ð¾Ð±ÑÐ°Ð·Ð½Ð¾ÑÑÐ¸ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÑÐ°Ñ-Ð±Ð¾ÑÐ° Ð² Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Thesis topic justification of the economic advisa bility of introducing a chat - bot into the activities of the organization
Creators: name: ÐÑÐ·ÑÐ¼ÐµÐ½ÐºÐ¾, ÐÐ»ÐµÐºÑÐ°Ð½Ð´Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: ÑÐ°Ñ-Ð±Ð¾Ñ
ÑÐ¾ÑÐ³Ð¾Ð²ÑÐ¹ Ð¿ÑÐ¾ÑÐµÑÑ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
ÑÐ¸ÑÑÐ¾Ð²Ð¸Ð·Ð°ÑÐ¸Ñ ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÐºÐ¸
ÑÐ¸ÑÑÐ¾Ð²ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
ÑÐ¾ÑÐ³Ð¾Ð²Ð¾Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
ÑÐ¾Ð·Ð½Ð¸ÑÐ½Ð°Ñ ÑÐ¾ÑÐ³Ð¾Ð²Ð»Ñ
chat-bot
trading process
business process
economic digitalization
digital technologies
trading enterprise
retail trade

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ÐÑÐ¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐµ Ð´Ð°Ð½Ð½ÑÑ Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð»Ð¸ÑÑ ÑÐ»ÐµÐ´ÑÑÑÐ¸Ðµ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ: Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð½Ð¾Ðµ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ðµ Microsoft Office, RobotChat, Telegram, A2IS.
description: The purpose of the work is to substantiate the economic feasibility of introducing a chatbot into the activities of PJSC "Magnit" based on an assessment of its expected economic benefits and costs. The following tasks were solved: - Literature review and analysis of existing research on the use of chatbots in organizations. - Analysis of the advantages and disadvantages of implementing a chatbot in an organization, including reducing customer service costs, increasing the efficiency of processing requests, reducing errors and improving the quality of service. - Estimate the expected economic benefits from the implementation of the chatbot, including reduced maintenance costs, increased sales, or reduced request processing time. - Estimated costs for the development, implementation and support of the chatbot, including the cost of software, staff training and technical support. - Analysis of the current activities of the organization: Studying existing processes and methods of customer service or solving other problems using traditional approaches, evaluating their effectiveness and identifying problem areas that require optimization. - Exploring the potential of chatbots: Exploring the capabilities, functionality and benefits of chatbots in the context of an organizations activities. Analysis of successful cases of using chatbots in similar organizations or industries. - Estimating Expected Economic Benefits: Analyzing the expected economic benefits of implementing a chatbot, such as reduced customer service costs, reduced time to process requests, increased sales, reduced errors, and improved service quality. Calculation of planned economic indicators using appropriate methods and evaluation models. - Estimating implementation and support costs: Analysis of the costs of developing, implementing and maintaining a chatbot, including the costs of purchasing or developing software, training staff, technical support and system maintenance. - Comparison of expected benefits and costs: A comparative analysis of the expected economic benefits and costs of implementing and maintaining a chatbot, taking into account time frames, risks and uncertainties. Determination of indicators of payback, profitability and efficiency of the chatbot implementation. - Development of recommendations: Determining the best options for introducing a chatbot into the organizations activities, taking into account economic feasibility, developing recommendations on implementation stages, risk assessment and monitoring results. The relevance of the topic is due to the need for companies to evaluate the effectiveness of the implementation of a chatbot in the activities of the organization. The activity of commercial enterprises is aimed at making a profit. The implementation of a chatbot must be justified for the decision to invest in the development and maintenance of the chatbot. The sources of information were data from domestic and foreign research literature, official Internet resources and analytical agencies. A plan for the creation and implementation of a chatbot in the activities of an organization is proposed, which can be applied by Russian companies, taking into account industry specifics. For collecting the data necessary to complete the work were used the search engines Google, Yandex. The following programs were used for data processing: Microsoft Office software, RobotChat, A2IS.