title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð° Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½ÑÑ ÑÑÐ»ÑÐ³ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ð¹ ÑÐµÑÐ¸ Ð°Ð¿Ð°ÑÑ-Ð¾ÑÐµÐ»ÐµÐ¹ Â«YESÂ»)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the quality management system of hotel services (using the example of the YES apart-hotel chain)
Creators: name: ÐÐ°ÑÐ°Ð»ÑÐ±Ð°, ÐÑÐ¸ÑÑÐ¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð¿ÑÐ¾ÑÐµÑÑÐ½ÑÐ¹ Ð¿Ð¾Ð´Ñ Ð¾Ð´
Ð°Ð¿Ð°ÑÑ-Ð¾ÑÐµÐ»Ñ
Ð¾ÑÐµÐ½ÐºÐ° ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÐµÐ½Ð½Ð¾ÑÑÐ¸ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹
Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»
process approach
apart-hotel
customer satisfaction assessment
automation of business processes
staff

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description: The purpose of the work is to create measures to improve the quality management system of the Yes hotel chain. Research objectives: â to analyze the organizational structure of the hotel chain â to conduct a financial and economic analysis of the hotel chain â consider the current network service quality management system Propose new measures to improve the quality management system of services and determine their effectiveness. The relevance of the research topic is due to the fact that apart-hotels are a new direction in the hotel business, which is just beginning to develop, but can already fully compete not only with classic hotels, but also with the apartment rental market. The peculiarity of the kitchen area in the rooms makes the development of QMS an important process to ensure a high level of service quality and maintain high standards of service. The experience of implementing the QMS of the Yes Apart Hotel will be useful for the same type of accommodation facilities. Google Chrome and Yandex search engines were used to collect the data required for the work. Microsoft Word, Microsoft Excel, programmes were used for data processing. The result of the work were events aimed at improving the quality of services provided by the hotel chain. First, it was proposed to create a department responsible for monitoring and improving the quality of the network. Secondly, a new additional service was introduced in some branches of the network - rental of conference rooms. Thirdly, the system of recruitment and training of candidates has been improved. Fourthly, an algorithm for carrying out cleaning was built. All the measures have shown their economic efficiency.