title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸ÐµÐ¼ Ð½Ð° Ð¾ÑÐ½Ð¾Ð²Ðµ Ð¿ÑÐ¸Ð½ÑÐ¸Ð¿Ð¾Ð² Ð±ÐµÑÐµÐ¶Ð»Ð¸Ð²Ð¾Ð³Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the quality of enterprise management based on lean manufacturing principles
Creators: name: ÐÐ¸Ð¼Ð°ÑÐ¸Ð½Ð°, ÐÐºÐ°ÑÐµÑÐ¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: Ð±ÐµÑÐµÐ¶Ð»Ð¸Ð²Ð¾Ðµ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ð¾
ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÑÐ»ÑÐ³
Ð¾Ð±ÑÐ°Ð·Ð¾Ð²Ð°Ð½Ð¸Ðµ
Ð¿ÑÐ¾ÑÐµÑÑ
Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ
Ð²ÑÑÑÐµÐµ ÑÑÐµÐ±Ð½Ð¾Ðµ Ð·Ð°Ð²ÐµÐ´ÐµÐ½Ð¸Ðµ
lean manufacturing
service quality
education
process
optimization
higher educational institution

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description: This work is devoted to the development of measures to implement lean manufacturing tools in the activities of FGAOU VO Â«SPbPUÂ». The following tasks were solved during the study: 1. A review of the theoretical and methodological aspects of lean manufacturing in the service sector was conducted. 2. The main lean manufacturing tools in relation to the education sector were identified. 3. The organizational activities of FGAOU VO Â«SPbPUÂ» were analyzed. 4. The internal and end-to-end processes of the Admissions Committee, which have a significant impact on customer satisfaction, were analyzed. 5. Developed activities for the implementation of lean manufacturing tools in the processes of FGAOU VO Â«SPbPUÂ». 6. Conducted an assessment of the effectiveness of the developed activities. When collecting the data necessary for the work, the search engines Â«YandexÂ», Â«GoogleÂ» were used. The following programs were used for data processing: MS Word, MS Excel, MS PowerPoint. The work was carried out on the basis of Peter the Great St. Petersburg Polytechnic University, which is a federal autonomous state institution of higher education, located in St. Petersburg. This university is a leading educational and scientific organization that trains specialists at various levels, including secondary general education, secondary vocational education, higher education (bachelors degree, specialist, masters degree) and training of highly qualified personnel in postgraduate studies in various fields and industries. The development of the proposed set of activities for the implementation of lean manufacturing was based on a systemic analysis of existing processes, identifying inefficiencies and determining key areas for optimization. The result of the work was the development of a set of measures for the implementation of lean manufacturing tools in the activities of the Federal State Autonomous Educational Institution of Higher Education Â«SPbPUÂ» within the framework of the admissions committee in order to increase customer (applicant) satisfaction to ensure sustainable development and increase overall competitiveness.