title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÐºÑÐ¸ÑÐµÑÐ¸ÐµÐ² ÐºÐ°ÑÐµÑÑÐ²Ð° Ð´Ð»Ñ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¸ ÑÐ°Ð±Ð¾ÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of quality criteria to optimize the work of the enterprise
Creators: name: ÐÐµÑÑÐ¾Ð², ÐÐ°Ð½Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÐºÑÐ¸ÑÐµÑÐ¸Ð¸ ÐºÐ°ÑÐµÑÑÐ²Ð°
ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÑ
Ð±ÑÐµÐ½Ð´
ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ ÑÐµÑÐµÐ½Ð¸Ð¹
criteria of quality
competitiveness
brand
quality management system
introduction of optimization solutions

description: Ð¦ÐµÐ»ÑÑ Ð´Ð¸Ð¿Ð»Ð¾Ð¼Ð½Ð¾Ð³Ð¾ Ð¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐ»Ð°ÑÑ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ ÑÐ°Ð±Ð¾ÑÑ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÐÐÐ Â«ÐÐÐÐÐ­ÐÐ¡. Ð Ð£Â» Ð¿ÑÑÐµÐ¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐºÑÐ¸ÑÐµÑÐ¸ÐµÐ² ÐºÐ°ÑÐµÑÑÐ²Ð°. ÐÐ° ÑÑÐµÑ ÑÐ¾ÐºÑÐ°ÑÐµÐ½Ð¸Ñ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð¸ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸ÐµÐ¹ ÑÐ²Ð¾Ð¸Ñ Ð¾Ð±ÑÐ·Ð°ÑÐµÐ»ÑÑÑÐ² Ð¿ÐµÑÐµÐ´ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð¼ Ð² Ð¿Ð¾Ð»Ð½Ð¾Ð¼ Ð¾Ð±ÑÐµÐ¼Ðµ Ð¸ Â«ÑÐ¾ÑÐ½Ð¾ Ð² ÑÑÐ¾ÐºÂ», Ð¿ÑÑÐµÐ¼ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð². ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¿ÑÐµÐ´Ð½Ð°Ð·Ð½Ð°ÑÐµÐ½Ð° Ð´Ð»Ñ ÐºÐ¾Ð¾ÑÐ´Ð¸Ð½Ð°ÑÐ¸Ð¸ ÑÐ°Ð±Ð¾ÑÑ Ð²ÑÐµÑ Ð¾ÑÐ´ÐµÐ»Ð¾Ð² ÐÐÐ Â«ÐÐÐÐÐ­ÐÐ¡.Ð Ð£Â»: Ð¾ÑÐ´ÐµÐ»Ð° Ð¿ÑÐ¾Ð´Ð°Ð¶ Ð²ÐµÐ½Ð´Ð¸Ð½Ð³Ð¾Ð²ÑÑ Ð°Ð¿Ð¿Ð°ÑÐ°ÑÐ¾Ð², Ð±ÑÑÐ³Ð°Ð»ÑÐµÑÐ¸Ð¸, Ð¾ÑÐ´ÐµÐ»Ð° ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¾Ð¹ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÐ¸ Ð¿ÑÐ¾Ð´Ð°Ð¶, Ð¾ÑÐ´ÐµÐ»Ð° ÑÑÑÐ°ÑÐ¾Ð²Ð°Ð½Ð¸Ñ Ð¸ ÐºÑÐµÐ´Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ, Ð¼Ð°ÑÐºÐµÑÐ¸Ð½Ð³Ð°. Ð¢Ð°ÐºÐ¸Ð¼ Ð¾Ð±ÑÐ°Ð·Ð¾Ð¼, Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ðµ ÑÐ°ÐºÐ¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¿Ð¾Ð·Ð²Ð¾Ð»Ð¸Ñ: ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð¾Ð²Ð°ÑÑ Ð¸ ÐºÐ¾Ð½ÑÑÐ¾Ð»Ð¸ÑÐ¾Ð²Ð°ÑÑ Ð¿ÑÐ¾ÑÐµÑÑ Ð¾Ð±ÑÐµÐ½Ð¸Ñ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð¸Ð·Ð±ÐµÐ³Ð°Ñ Ð»Ð¸ÑÐ½ÐµÐ¹ Ð¸ Ð½ÐµÐ°ÐºÑÑÐ°Ð»ÑÐ½Ð¾Ð¹ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸; Ð¾Ð±ÐµÑÐ¿ÐµÑÐ¸ÑÑ Ð¿Ð¾Ð»Ð½ÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÑ Ð¿Ð¾Ð´Ð´ÐµÑÐ¶ÐºÑ ÐºÐ»Ð¸ÐµÐ½ÑÐ°; Ð¸ÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÑ Ð² ÑÐ°Ð¼ÐºÐ°Ñ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÐ°ÑÑÐ¸ÑÐµÐ½Ð½Ð¾Ðµ Ð´Ð¾ÑÑÐµ ÐºÐ»Ð¸ÐµÐ½ÑÐ°, Ð»Ð¸ÑÐ½ÑÐµ Ð´Ð½ÐµÐ²Ð½Ð¸ÐºÐ¸ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð², Ð°ÑÑÐ¸Ð²Ñ ÐºÐ¾Ð½ÑÐ°ÐºÑÐ¾Ð² Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸; Ð¿ÑÐ¾Ð²Ð¾Ð´Ð¸ÑÑ Ð¼Ð°ÑÐºÐµÑÐ¸Ð½Ð³Ð¾Ð²ÑÐµ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸; Ð¾ÑÐµÐ½Ð¸Ð²Ð°ÑÑ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, Ð¸Ð·Ð±ÐµÐ³Ð°ÑÑ Ð´ÑÐ±Ð»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ Ð¾Ð¿ÐµÑÐ°ÑÐ¸Ð¹. ÐÐ»Ð°Ð²Ð½ÑÐ¼ Ð¶Ðµ Ð¿ÑÐµÐ¸Ð¼ÑÑÐµÑÑÐ²Ð¾Ð¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÑÑÐµÑÑÐ²ÐµÐ½Ð½Ð¾Ðµ ÑÐ¾ÐºÑÐ°ÑÐµÐ½Ð¸Ðµ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÐºÐ°Ð·Ð¾Ð².
description: The purpose of the thesis design was to optimize the work of the company "VENDEKS. RU" by introducing quality criteria. By reducing the service time and ensuring that the company fulfills its obligations to the client in full and "just in time", by improving the customer service system. The automated system of customer service is intended for coordination of work of all departments of LLC "VENDEKS. RU" - sales Department of vending machines, accounting, sales technical support, insurance and credit, marketing. Thus, the introduction of such a system will: effectively organize and control the process of communication with customers avoiding unnecessary and irrelevant information; provide full information support to the client; use within the enterprise extended client dossier, personal diaries of employees, archives of contacts with customers; conduct marketing campaigns; evaluate the effectiveness of the company's employees, avoid duplication of operations. The main advantage of the introduction of an automated system is a significant reduction in order processing time.