title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð¾Ð±ÑÐµÑÑÐ²ÐµÐ½Ð½Ð¾Ð³Ð¾ Ð¿Ð¸ÑÐ°Ð½Ð¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improving the organization of service at a catering company
Creators: name: ÐÑÐºÐ¾ÑÐ½Ð¾Ð²Ð°, ÐÐ»ÐµÐºÑÐ°Ð½Ð´ÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÐºÐ°ÑÐµÑÑÐ²Ð¾ ÑÐµÑÐ²Ð¸ÑÐ°
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼
ÑÐµÑÐ²Ð¸Ñ
Ð¾Ð±ÑÑÐµÐ½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð°
service organization
service quality
quality management
service
staff training

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description: The subject of the graduate qualification work is âImproving the organization of service at a catering companyâ. This work is devoted to the study of the concepts of quality in the service system, the analysis of the organization of the service of a public catering enterprise and the development of measures to improve this system. Tasks that were solved in the course of the study: 1. The study of the concept of "quality of service", management methods and methods for assessing the quality of service. 2. Analysis of the organizational and economic characteristics of a public catering enterprise. 3. Analysis of the organization of guest service at a public catering enterprise. 4. Development of recommendations for improvement. Organization of service at a public catering enterprise. The work was carried out on the basis of LLC "Eurasia-Tverskaya", where a significant part of the necessary data was collected: the financial performance of the enterprise, methods for assessing the quality of service within the holding, the system of employee motivation. An analysis was made of the organization of service at a specific enterprise of the Eurasia holding, after which a number of problems were identified at the enterprise. As a result, recommendations were proposed for improving the organization of service at the Eurasia-Tverskaya LLC enterprise. Based on the proposed innovations, data on possible improvements in the company's financial performance were proposed.