title: ÐÑÐµÐ½ÐºÐ° ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÑÐµÐ³ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ ÑÐ±ÑÑÐºÐ¾Ð² Ð°Ð²ÑÐ¾ÑÑÑÐ°Ñ Ð¾Ð²Ð°Ð½Ð¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Evaluation of the effectiveness of auto insurance claims settlement
Creators: name: ÐÐ¾Ð¶ÐµÐ½Ð¾Ð²Ð°, ÐÑÐµÐ½Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2018
Subjects: ÑÑÑÐ°Ñ Ð¾Ð²Ð°Ð½Ð¸Ðµ
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Ð°Ð´Ð¶Ð°ÑÑÐµÑ
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ÐºÐ»ÑÑÐµÐ²ÑÐµ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸

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description: The object of the study is the scope of claims settlement for motor types of insurance in the Russian insurance market. 
The aim of this dissertation is the analysis of methods for assessing the scope of claims settlement in auto insurance in order to develop recommendations for improving its efficiency.
To achieve this goal, it is necessary to solve following tasks:
- consider the concept of âclaims settlementâ, its main principles and stages of the process;
- to analyze the unprofitability of the insurance market;
- to study the methodology for assessing the effectiveness of settling insurance claims.
Methods of analysis, synthesis, comparison, econometric tools were used when implementing the tasks.
The main factors affecting the level of customer loyalty were revealed, which has a direct impact on the final financial result of the studied economic entity. By analyzing the data obtained, a direct correlation was found between the settlement time, the development of multi-channel and the NPS index.
The recommendation to improve performance indicators is to improve the CRM-system in the field of its interface and integration with the call-center and partners. The calculation of the effectiveness evaluation was carried out using a regression model. Based on the calculated correlation and determination coefficients, a strong relationship was found between the studied traits, and the high accuracy of the model was determined. Despite all the advantages in the practice of insurers, this method of performance evaluation is not used.