title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ°Ð¼Ð¸ Ð² Ð¼ÐµÐ¶Ð´ÑÐ½Ð°ÑÐ¾Ð´Ð½Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Development of a conflict management program in an international company
Creators: name: Ð¨ÑÐ¾ÑÐ±Ð»Ð°Ñ, ÐÐ²Ð³ÐµÐ½Ð¸Ð¹
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑ
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ°Ð¼Ð¸
Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð°
ÑÐµÐ³ÑÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ¾Ð²
ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ½Ð°Ñ ÑÐ¸ÑÑÐ°ÑÐ¸Ñ
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ Ð¿ÐµÑÑÐ¾Ð½Ð°Ð»Ð¾Ð¼
conflict
conflict management
program
conflict regulation
conflict situation
personnel management

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð´Ð°Ð½Ð½Ð¾Ð¹ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ñ ÐÐ Â«ÐÐ°ÑÐ° Ð¡ÐÐÂ». Ð¦ÐµÐ»ÑÑ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐ°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð½ÑÑÐ¸Ñ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ° Ð¸ ÐµÐ³Ð¾ ÑÑÑÐ½Ð¾ÑÑÐ¸, Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð¾ÑÐ½Ð¾Ð²Ð½ÑÑ ÑÑÐ°Ð´Ð¸Ð¹ ÑÐ°Ð·Ð²Ð¸ÑÐ¸Ñ ÑÑÑÐ´Ð¾Ð²ÑÑ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ¾Ð² Ð¸ Ð¿ÑÐ¸ÑÐ¸Ð½ Ð¸Ñ Ð²Ð¾Ð·Ð½Ð¸ÐºÐ½Ð¾Ð²ÐµÐ½Ð¸Ñ.
Ð ÑÐ°Ð±Ð¾ÑÐµ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¾ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð½Ð° Ð¾Ð¿ÑÐµÐ´ÐµÐ»ÐµÐ½Ð¸Ðµ ÑÑÑÐ°ÑÐµÐ³Ð¸Ð¸ Ð¿Ð¾Ð²ÐµÐ´ÐµÐ½Ð¸Ñ Ð² ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ½ÑÑ ÑÐ¸ÑÑÐ°ÑÐ¸ÑÑ Ð² ÑÐ¸Ð»Ð¸Ð°Ð»Ðµ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÐÐ Â«ÐÐ°ÑÐ° Ð¡ÐÐÂ». ÐÑÐ»Ð¸ Ð²ÑÑÐ²Ð»ÐµÐ½Ñ Ð¿ÑÐ¸ÑÐ¸Ð½Ñ, ÐºÐ¾ÑÐ¾ÑÑÐµ Ð¿ÑÐ¸Ð²Ð¾Ð´ÑÑ Ðº ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ½Ð¾ÑÑÐ¸ Ð² ÐºÐ¾Ð»Ð»ÐµÐºÑÐ¸Ð²Ðµ. ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° ÑÐ¾Ð´ÐµÑÐ¶Ð¸Ñ 3 ÑÐ°Ð·Ð´ÐµÐ»Ð°: Ð² Ð¿ÐµÑÐ²Ð¾Ð¼ ÑÐ°Ð·Ð´ÐµÐ»Ðµ Ð¿ÑÐ¸Ð²Ð¾Ð´ÑÑÑÑ ÑÐµÐ¾ÑÐµÑÐ¸ÑÐµÑÐºÐ¸Ðµ Ð¾ÑÐ½Ð¾Ð²Ñ Ð¿Ð¾ Ð·Ð°ÑÑÐ¾Ð½ÑÑÐ¾Ð¹ ÑÐµÐ¼Ðµ, Ð²Ð¾ Ð²ÑÐ¾ÑÐ¾Ð¼ ÑÐ°Ð·Ð´ÐµÐ»Ðµ Ð²ÐºÐ»ÑÑÐµÐ½Ñ Ð¾Ð±ÑÐ¸Ðµ ÑÐ²ÐµÐ´ÐµÐ½Ð¸Ñ Ð¾Ð± Ð¾Ð±ÑÐµÐºÑÐµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ, Ð² ÑÑÐµÑÑÐµÐ¼ ÑÐ°Ð·Ð´ÐµÐ»Ðµ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð°, ÐºÐ¾ÑÐ¾ÑÐ°Ñ ÑÐ¾Ð´ÐµÑÐ¶Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑ Ð¼ÐµÑÐ¾Ð¿ÑÐ¸ÑÑÐ¸Ð¹. ÐÐ°Ðº ÑÐµÐ·ÑÐ»ÑÑÐ°Ñ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ñ 
 ÑÐµÐºÐ¾Ð¼ÐµÐ½Ð´Ð°ÑÐ¸Ð¸ Ð¿Ð¾ ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ°Ð¼Ð¸ Ð² Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ð¸ ÐÐ Â«ÐÐ°ÑÐ° Ð¡ÐÐÂ», Ð° ÑÐ°ÐºÐ¶Ðµ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ð° ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ñ ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÐ°Ð¼Ð¸. ÐÐ»Ñ Ð¾Ð±Ð¾ÑÐ½Ð¾Ð²Ð°Ð½Ð¸Ñ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð´Ð°Ð½Ð½Ð¾Ð¹ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ, Ð´Ð°Ð½Ð° Ð¾ÑÐµÐ½ÐºÐ° ÑÐ¾ÑÐ¸Ð°Ð»ÑÐ½Ð¾-ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸.
Ð ÑÐ¾Ð´Ðµ Ð½Ð°Ð¿Ð¸ÑÐ°Ð½Ð¸Ñ Ð´Ð¸Ð¿Ð»Ð¾Ð¼Ð½Ð¾Ð³Ð¾ Ð¿ÑÐ¾ÐµÐºÑÐ° Ð±ÑÐ»Ð¸ ÑÑÐ¿ÐµÑÐ½Ð¾ ÑÐµÐ°Ð»Ð¸Ð·Ð¾Ð²Ð°Ð½Ñ Ð²ÑÐµ Ð¿Ð¾ÑÑÐ°Ð²Ð»ÐµÐ½Ð½ÑÐµ Ð·Ð°Ð´Ð°ÑÐ¸, Ð²ÑÐ»ÐµÐ´ÑÑÐ²Ð¸Ðµ ÑÐµÐ³Ð¾ ÑÐ´Ð°Ð»Ð¾ÑÑ ÑÐ°ÑÐºÑÑÑÑ Ð´Ð°Ð½Ð½ÑÑ ÑÐµÐ¼Ñ ÑÐ¾ Ð²ÑÐµÑ ÑÑÐ¾ÑÐ¾Ð½.
description: The object of the study of this final qualifying work is the company "ZARA CIS".
The aim of the work is to examine the concept of conflict and its essence, the study of the main stages of development of labor conflicts and the reasons for their occurrence. A study was conducted to determine the strategy of behavior in conflict situations in the branch of the organization âZara CISâ. The reasons that lead to conflict in the team were identified. This work contains 3 sections: in the first section, the theoretical foundations on the subject are given, in the second section, general information about the object of study is included, in the third section, a
program is developed that contains a set of measures.
As a result, recommendations were developed to improve conflict management in the organization of âZara CISâ, as well as a conflict management program. To justify the implementation of this program, an assessment of socio-economic efficiency was given.
In the course of writing the graduation project, all the tasks were successfully implemented, as a result of which it was possible to open this topic from all sides.