Smart tourism practice in the scope of sustainable tourism in emerging markets: a systematic literature review
Creators: name: Kusumawardhani, Yuviani
name: Hilmiana, Hilmiana
name: Widianto, Sunu
name: Azis, Yudi
Publisher: name: Taylor & Francis
Year: 2024
Subjects: subject: Medicine
subject: Biotechnology
subject: Environmental Sciences not elsewhere classified
subject: Chemical Sciences not elsewhere classified
subject: Biological Sciences not elsewhere classified
subject: Information Systems not elsewhere classified
subject: Science Policy
subject: Infectious Diseases
subject: FOS: Health sciences
subject: Virology

description: The crisis caused by the COVID-19 outbreak has put tourism sustainability in question, especially in emerging markets. Since smart tourism has been widely applied in emerging markets and can support sustainability efforts, it is essential to identify the concern and motivation for sustainability and smart tourism in emerging markets. This literature study explores the concept, implementation, and technology utilization of sustainability and smart concepts in tourism. The PRISMA method was used to systematically review the literature by assessing sustainability and smart tourism in emerging markets in the context of methodologies, themes, research locations, and research settings. The results show that the previous researchers’ concern and interest in sustainable tourism and smart tourism research in developing markets are still focused on smartness, big data use, technology, and digital platforms related to the accessibility of tourism destinations. Meanwhile, the use of technology to achieve sustainable conditions is still not widely practiced in emerging markets. Future research on the smart sustainable tourism locus is prioritized. The usefulness of this approach lies in the smart sustainable tourism concept that can increase competitiveness in emerging markets, especially for rural and urban areas. This research highlights the concern and motivation for sustainability and smart tourism in emerging markets. Because smart tourism has been widely applied in emerging markets and can support sustainability efforts. We report research on sustainable tourism and smart tourism in emerging market period 2012–January, 2022 to highlight research themes, research approaches, research methods, region of studies, and research settings. Current research is still limited to implemented sustainability and smartness concept in tourism area, especially in emerging market, there is still a gap that needs to be researched in the future by further examining the relationship between sustainable tourism and smart tourism in emerging market. The findings show the previous researchers’ concern and interest in sustainable tourism and smart tourism research in developing markets are still focused on smartness, big data use, technology, and digital platforms related to the accessibility of tourism destinations. Meanwhile, the use of technology to achieve sustainable conditions is still not widely practiced in emerging markets. Future research on the smart sustainable tourism locus is prioritized. The usefulness of this approach lies in the smart sustainable tourism concept that can increase competitiveness in emerging markets, especially for rural and urban areas.