title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ ÐºÑÐ»ÑÑÑÑÑ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð¸Ð½Ð´ÑÑÑÑÐ¸Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improving the culture of service at the enterprise in the hospitality industry
Creators: name: ÐÐµÐ»ÐµÐ½ÑÐºÐ°Ñ, ÐÐ½Ð¶ÐµÐ»Ð¸ÐºÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: Ð¸Ð½Ð´ÑÑÑÑÐ¸Ñ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
ÐºÑÐ»ÑÑÑÑÐ° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÑÐµÑÑÐ¾ÑÐ°Ð½Ð½ÑÐ¹ Ð±Ð¸Ð·Ð½ÐµÑ
Ð¾Ð±ÑÐµÑÑÐ²ÐµÐ½Ð½Ð¾Ðµ Ð¿Ð¸ÑÐ°Ð½Ð¸Ðµ
hospitality industry
service culture
restaurant business
public catering

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÐµÑÑÐ¾ÑÐ°Ð½ Â«ÐÐ°Ð´ÐµÐ½ ÐÐ°Ð´ÐµÐ½Â» (ÐÐÐ Â«Ð¤Ð°ÐºÐµÐ»Â»). 
ÐÑÐµÐ´Ð¼ÐµÑ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ â ÐºÑÐ»ÑÑÑÑÐ° Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ ÑÐµÑÑÐ¾ÑÐ°Ð½Ð° Â«ÐÐ°Ð´ÐµÐ½ ÐÐ°Ð´ÐµÐ½Â».
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description: The object of the study is the restaurant "Baden Baden" (LLC "Torch"). 
The subject of the study is the service culture of the restaurant "Baden Baden".
The purpose of the final qualified work of the bachelor is to develop a set of measures to improve the culture of service for the restaurant "Baden Baden". The evaluation of the service culture was the main problems, OOO Fakel: insufficiently attentive hostesses to the guests of the restaurant; the lack of unity of style managers and hostesses; the inconvenience of the location of women's restrooms; the unattractiveness of the interior for young people; lack of Parking; lack of active promotion of the restaurant via a social network; the absence of the program of loyalty for regular guests,; discrepancy between the design of dishes to the expectations of guests and their cost; long waiting time for orders. To solve the problems was suggested the following activities: hiring additional staff â line cooks, SMM specialist, Manager of public relations; the introduction of a funded system of discounts; the introduction of checks by a secret guest; renovations with adding or changing the interior of the restaurant; conduct workshops for employees.