title: ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² ÐÐ Â«Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÐµ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÐµ Ð´Ð¾ÑÐ¾Ð³Ð¸ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸Â»
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
Creators: name: ÐÐ¾ÑÐµÐ²Ð°, ÐÐºÐ°ÑÐµÑÐ¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÐÐµÐ»ÐµÐ·Ð½ÑÐµ Ð´Ð¾ÑÐ¾Ð³Ð¸
ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐ¸ÑÑÐµÐ¼Ñ
Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°
Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð²

description: Ð¢ÐµÐ¼Ð° Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ: Â«ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² ÐÐ Â«Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÐµ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÐµ Ð´Ð¾ÑÐ¾Ð³Ð¸ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸Â». ÐÐ°Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð°Ð½Ð°Ð»Ð¸Ð·Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð² ÑÑÐµÑÐµ Ð¾Ð±ÐµÑÐ¿ÐµÑÐµÐ½Ð¸Ñ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ñ Ð¿Ð°ÑÑÐ°Ð¶Ð¸ÑÐ°Ð¼Ð¸ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐµ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð². Ð ÐµÑÐ°ÐµÐ¼ÑÐµ Ð² ÑÐ¾Ð´Ðµ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ Ð·Ð°Ð´Ð°ÑÐ¸: Ð°Ð½Ð°Ð»Ð¸Ð· Ð¿ÑÐµÐ´Ð¼ÐµÑÐ½Ð¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÐ¸ Ð¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐÐ Â«Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÐµ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÐµ Ð´Ð¾ÑÐ¾Ð³Ð¸ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸Â», ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¸ ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ñ ÑÐµÑÐµÐ½Ð¸Ð¹ Ð´Ð»Ñ ÑÐ¾Ð·Ð´Ð°Ð½Ð¸Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ, ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÑ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÑ Ð´Ð¾ÑÐ¾Ð³ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸, Ð¾ÑÐµÐ½ÐºÐ° ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð½Ð¾Ð¹ ÐÐÐ¡. Ð Ð°Ð±Ð¾ÑÐ° Ð±ÑÐ»Ð° Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð° Ð½Ð° Ð±Ð°Ð·Ðµ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð¾ÑÐºÑÑÑÑÑ Ð´Ð°Ð½Ð½ÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ ÐÐ Â«Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÐµ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÐµ Ð´Ð¾ÑÐ¾Ð³Ð¸ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸Â», ÑÐ¾Ð´ÐµÑÐ¶Ð°ÑÐ¸Ñ ÑÑÐ°ÑÐ¸ÑÑÐ¸ÑÐµÑÐºÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ñ Ð¾ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÐºÐ°Ð¶Ð´Ð¾Ð³Ð¾ Ð¿Ð¾Ð´ÑÐ°Ð·Ð´ÐµÐ»ÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, ÐºÐ¾Ð»Ð¸ÑÐµÑÑÐ²Ðµ ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¾Ð², ÑÐ¸Ð½Ð°Ð½ÑÐ¾Ð²ÑÑ Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»ÑÑ Ð¸ Ñ.Ð´. ÐÐ½Ð°Ð»Ð¸Ð· ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð½Ð¾Ð³Ð¾ Ð² ÑÐ¾Ð´Ðµ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ ÑÐ°Ð±Ð¾ÑÑ Ð°Ð»Ð³Ð¾ÑÐ¸ÑÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¿ÑÐ¾Ð²Ð¾Ð´Ð¸Ð»ÑÑ Ð¼ÐµÑÐ¾Ð´Ð¾Ð¼ Ð¼Ð°ÑÐµÐ¼Ð°ÑÐ¸ÑÐµÑÐºÐ¾Ð³Ð¾ Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ. Ð ÑÐµÐ·ÑÐ»ÑÑÐ°ÑÐµ Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð° ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐ°Ð½Ð° Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾-Ð°Ð½Ð°Ð»Ð¸ÑÐ¸ÑÐµÑÐºÐ°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¾Ð±ÑÐ°ÑÐµÐ½Ð¸Ð¹ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¤ÐµÐ´ÐµÑÐ°Ð»ÑÐ½ÑÑ Ð¶ÐµÐ»ÐµÐ·Ð½ÑÑ Ð´Ð¾ÑÐ¾Ð³ Ð¨Ð²ÐµÐ¹ÑÐ°ÑÐ¸Ð¸, Ð¾ÑÐµÐ½ÐºÐ° ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ¾Ð¹ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÐºÐ¾ÑÐ¾ÑÐ¾Ð¹ Ð´Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÑ ÑÐµÐ»ÐµÑÐ¾Ð¾Ð±ÑÐ°Ð·Ð½Ð¾ÑÑÑ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐÐÐ¡ Ð² ÑÐ°Ð±Ð¾ÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸.
description: The subject of the graduate qualification work is âInformation analytical system for Swiss Federal Railways customerâs requests processingâ. The work considers analysis of the company's activities in the way of interaction with passengers, as well as the development of information analytical system for customersâ requests processing. The research set the following goals: analysis of the subject area activities of Swiss Federal Railways, development of business processes and proposals for technical solutions for creating IAS, development of information analytical system for Swiss Federal Railways customersâ requests processing, evaluation of the efficiency of the developed IAS. The work is grounded on the analysis of available data on Swiss Federal Railways activities, containing statistical information on each division of the company, the number of employees, financial indicators, etc. Analysis of the customersâ requests processing algorithm has been developed with using of the mathematical modeling method. As a result of this work, an information analytical system for customersâ requests processing of Swiss Federal Railways was developed; an economic efficiency assessment proves the feasibility of introducing IAS into the company's operation.