title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² ÐºÐ°Ðº ÐºÐ¾Ð¼Ð¿Ð¾Ð½ÐµÐ½Ñ ÑÐ¸ÑÑÐ¾Ð²Ð¾Ð¹ ÑÑÐ°Ð½ÑÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¸ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Business process automatization as a component of the digital transformation of an enterprise
Creators: name: ÐÐºÐ¸Ð¼Ð¾Ð²Ð°, ÐÐ½Ð°ÑÑÐ°ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: ÑÐ¸ÑÑÐ¾Ð²Ð°Ñ ÑÑÐ°Ð½ÑÑÐ¾ÑÐ¼Ð°ÑÐ¸Ñ
Ð¸Ð½ÑÐµÐ³ÑÐ°ÑÐ¸Ñ
Ð¼Ð°ÑÐºÐµÑÐ¸Ð½Ð³Ð¾Ð²ÑÐµ ÐºÐ°Ð¼Ð¿Ð°Ð½Ð¸Ð¸
ÑÐµÐ»ÐµÐºÐ¾Ð¼Ð¼ÑÐ½Ð¸ÐºÐ°ÑÐ¸Ð¸
ÑÐµÐ¸Ð½Ð¶Ð¸Ð½Ð¸ÑÐ¸Ð½Ð³ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
digital transformation
integration
marketing campaigns
telecommunications
business processes re-engineering

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description: Theme of the master's thesis: Â«Business process automatization as a component of the digital transformation of an enterpriseÂ». The purpose of the research isÂ re-engineer the company's business processes, formulate the requirements for the system module and develop the design of interfaces. The study was carried out on the basis ofÂ the telecommunication company MTCS.The subject of the thesisÂ the company's business processes for interacting with the customer through the call center channel. Research methods:Â comparative analysis, project management methods, data collection, analysis and processing, methods to assess the effectiveness of projects, infographics tools. The main results of the study:- the activities of a telecommunications company are described;Â - analysis of OSS and BSS solution providers;- Re-engineered some business processes; - formulated the requirements for the system module; - Efficiency of the system integration was assessed; - recommendations for system optimization were offered.Scope of results isÂ telecommunications activities of companies in the digital economy. The scientific novelty of research isÂ determination of comparison factors between BSS and OSS system providers and prioritization using the method of hierarchy analysis.