title: Ð¡Ð¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ Ð¿ÑÐ¸ÐµÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Improving the activities of the reception and accommodation service
Creators: name: ÐÐµÐ¹Ð±Ð°, ÐÐ¸ÐºÑÐ¾ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2022
Subjects: ÑÐ»ÑÐ¶Ð±Ð° Ð¿ÑÐ¸ÐµÐ¼Ð° Ð¸ ÑÐ°Ð·Ð¼ÐµÑÐµÐ½Ð¸Ñ
Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
Ð¿ÑÐ¾ÑÐµÑÑÑ
ÑÐ¾ÑÑÑÐ´Ð½Ð¸ÐºÐ¸
ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ðµ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÐ»ÑÐ¶Ð±Ñ
ÐºÐ°ÑÑÐ° Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð²
ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ°Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ
reception and accommodation service
organization of activities
hotel enterprise
business process
processes
employees
improvement of service activities
business process map
economic efficiency

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description: The topic of the final qualifying work: "Improving the activities of the reception and accommodation service".The object of the study is the Courtyard Marriott Hotel.The purpose of the final qualifying work is to analyze the activities of the reception and accommodation service of the Courtyard Marriott Hotel and develop measures to improve activities.In the course of the research, the following tasks were solved:The basic theoretical foundations of the organization of the reception and accommodation service were studied.The organizational characteristics of the Courtyard Marriott Hotel have been carried out.The analysis of the personnel structure of the reception and accommodation service at the Courtyard Marriott enterprise was carried out.The analysis of the activities of the reception and accommodation service at the Courtyard Marriott Hotel was carried out.Measures are proposed to improve the activities of the reception and accommodation service of the Courtyard Marriott hotel, as well as an analysis of their effectiveness.In the course of the work, legislative acts and documents regulating the activities of the reception and accommodation service were reviewed, a study of the organization of activities and technology of working with guests was conducted, business processes of the service were compiled and studied, abstract models were compiled. An analysis of the activity was also carried out by examining the reviews of hotel guests.The result of the work was the development of measures to improve the activities of the service (adjustments to the rules and standards of work, delegation of some responsibilities, recommendations for the development of feedback forms), as well as an assessment of the economic effectiveness of the proposed measures.