title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ð¹ Ð¸ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÐµÐºÑÐ° ÑÐ¾Ð²ÐµÑÑÐµÐ½ÑÑÐ²Ð¾Ð²Ð°Ð½Ð¸Ñ Ð»Ð¸ÑÐ½Ð¾Ð³Ð¾ ÐºÐ°Ð±Ð¸Ð½ÐµÑÐ° ÐºÐ»Ð¸ÐµÐ½ÑÐ° Ð±Ð°Ð½ÐºÐ°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Development of proposals and implementation of the project to im-prove the personal account of the bank's client
Creators: name: ÐÐ°ÑÐ¸Ð¾Ð½Ð¾Ð²Ð°, ÐÐ½Ð°ÑÑÐ°ÑÐ¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2019
Subjects: ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
Ð±Ð°Ð½Ðº
swift ÑÐ¸ÑÑÐµÐ¼Ð°
gpi
Ð±Ð°Ð½ÐºÐ¾Ð²ÑÐºÐ¾Ðµ Ð´ÐµÐ»Ð¾
bank
swift system
banking digitalization

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description: The object of the study is the commercial Bank Â«St. PetersburgÂ». The purpose of the master's final qualification work is to develop proposals and implement a project to improve the personal account of the Bank's client. Due to the widespread digitalization in all spheres of activity, there is a need to modernize existing systems of communication with the client. The paper describes the characteristics of information technology support of interaction with customers; theoretical and methodological foundations of project management and features of information technology project management in a commercial Bank. Proposals for the implementation of the project to improve the personal account of the Bank's client, including the settings of the client interface, were developed, and the implemented settings were tested. This project has no direct financial benefit as the information service is free and money is not charged from customers. We have developed an information technology solution that will allow us to provide customers with services using SWIFT GPI. The Bank's competitiveness in the market of cross-border transfers has increased, and the client has gained an advantage in the quality of services provided.