title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ ÑÑÐ°Ð½ÑÐ¿Ð¾ÑÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ Ð¿ÑÑÐµÐ¼ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ ÐºÐ¾Ð¼Ð¿Ð»ÐµÐºÑÐ° Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ¾Ð² Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improving the efficiency of a transport company by introducing a set of quality management tools
Creators: name: ÐÐ¸ÑÐ¾Ð²Ð°, ÐÐ°ÑÐ³Ð°ÑÐ¸ÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÐÐ¾Ð³Ð¸ÑÑÐ¸ÐºÐ°
ÐÐ°ÑÑÐ°Ð¶Ð¸ÑÑÐºÐ¸Ðµ Ð¿ÐµÑÐµÐ²Ð¾Ð·ÐºÐ¸
ÑÐ¸ÑÑÐµÐ¼Ð° Ð¼ÐµÐ½ÐµÐ´Ð¶Ð¼ÐµÐ½ÑÐ° ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÑ ÐºÐ°ÑÐµÑÑÐ²Ð°
Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸ ÐºÐ°ÑÐµÑÑÐ²Ð°
ÐºÐ°ÑÐµÑÑÐ²Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
ÑÑÐ°Ð½ÑÐ¿Ð¾ÑÑÐ½Ð¾Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
ÑÐ¾Ð²ÑÐµÐ¼ÐµÐ½Ð½ÑÐµ ÑÐµÑ Ð½Ð¾Ð»Ð¾Ð³Ð¸Ð¸
quality management system
quality tools
quality indicators
quality of service
transportation company
modern technologies

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description: The theme of the final qualifying work: "Increasing the efficiency of a transport company through the introduction of a set of quality management tools". The subject of this work is the study and analysis of the application of quality management tools in a transport company within the framework of the chosen topic. The object of study was the enterprise GorTrans. The aim of the work is to develop a project for the implementation of an adapted system of quality management tools. This work is devoted to the problems of transport enterprises in the modern world and ways to solve them by introducing quality tools. Tasks that were solved in the course of the study: 1. Study of the consumer of transport services, indicators of the quality of transport services. 2. Identification of problem areas in the main and auxiliary activities of the enterprise. 3. Application of quality management tools to assess the effectiveness of activities. 4. Development of recommendations for more efficient and profitable work, modernization of the enterprise and control of activities. Basic quality tools were applied to assess the current situation. Based on this analysis, it was decided to introduce a set of quality tools to improve all aspects of the activity. The impact of the main problems on the change in net profit was assessed by conducting a correlation analysis. As a result of the work carried out, a project was developed for the implementation of a complex of quality management tools at the transport enterprise, risk assessment was carried out, the terms and stages of the project were described. At the end of the study, the payback period of the project and the positive effect of its implementation were calculated. Based on the research carried out within the framework of the GorTrans LLC enterprise, it was decided to introduce the proposed system to expand the activities and implement the described opportunities in a highly competitive environment.