title: ÐÑÐ¾ÐµÐºÑ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ IT-ÑÐµÑÐ²Ð¸ÑÐ° Ð¾Ð±Ð¼ÐµÐ½Ð° Ð¾ÑÑÐ°ÑÐºÐ¾Ð² Ð´Ð»Ñ ÑÐµÐ»ÐµÐºÐ¾Ð¼ Ð¾Ð¿ÐµÑÐ°ÑÐ¾ÑÐ°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Project for development of a traffic exchange IT-service for a telco operator
Creators: name: ÐÐ»ÑÑ, ÐÐ»Ð¸Ð·Ð°Ð²ÐµÑÐ°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2021
Subjects: ÑÐµÐ»ÐµÐºÐ¾Ð¼
ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¸Ñ-ÑÐµÑÐ²Ð¸ÑÐ°
Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ðµ ÑÐ°Ð¼Ð¾Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð´Ð¾ÐºÑÐ¼ÐµÐ½ÑÐ°ÑÐ¸Ñ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÑÑÐµÐ±Ð¾Ð²Ð°Ð½Ð¸Ð¹
Ð¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¸Ð½ÑÐµÑÑÐµÐ¹ÑÐ°
telco
IT-service design
self-service application
requirement elicitation and documentation
interface design

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description: The purpose of the work â development of a web service for product exchange between mobile operator subsribers. The tasks that were solved in the course of the study: 1. Studying the characteristics of the telecommunications industry and the reasons that directly or indirectly lead to customer churn. 2. Specification and documentation of functional requirements for the system. 3. Development of user cases, data model, user interface, business process modeling. 4. Identification of possible qualitative results of service implementation for a mobile operator and calculation of development costs. Work is performed on the basis of web sources about telecommunications industry and some carriers in particular. Methods used: business process modeling, requirement elicitation, UI modeling. This graduate qualification paper is devoted to the study of the possibility of application and the creation of a project for the development of a system for the exchange of unused traffic balances as a tool to reduce the churn of mobile operator's customers. The functions of this service include enabling users to make transactions of selling and buying traffic directly from each other, without operator intervention, storing information about available and completed transactions, as well as viewing the current balance of funds and the remainder of unused traffic until the end of the month. The practical significance of the work is due to the potential results of service deployment in customer account: increasing customer loyalty and satisfaction, ability to attract traffic to a mobile or web application. Conclusions. The tasks of the thesis have been solved, the goal has been achieved, the scope of the results has been determined which is telecommunications industry.