What is the impact of diversity and workforce diversity management practices on employee performance in nursing homes?
Creators: name: Mbangsi, Dorothy
Publisher: name: Zenodo
Year: 2024
Subjects: Diversity and Equality
Workforce diversity
Nursing homes
Care Homes
Health &amp; Social Care
Exclusion and Inclusion
Inequalities
Discrimination
Human Rights
Middlesex London

description: Purpose: -This study investigates the perception of frontline healthcare staff (nurses, carers/healthcare assistants, receptionists, and cleaners) and managers (managers, assistant managers, supervisors) of diversity and workforce diversity management practices on employee performance in nursing homes in Middlesex-London. Methodology/approach/design: -This research revolved around an exploratory case study of selected nursing homes in the Middlesex area of London, using a reflective perspective based on a complete participant role. The primary study, adopted for this research was a mix-method research design, consisting of qualitative (semi-structured 12-items interviews guide/schedule, deploying a group discussion approach) and quantitative (based on a 22-item self-completion questionnaire) methodology in which five hundred frontline healthcare staff and managers surveyed. The massive data was collected and analysed using a software SPSS and Excel. The qualitative data grouped into themes, coded, and interpreted. The validity of the research instrument measured using content validity and about half of the questions were in a Likert scale format. Cronbach’s Coefficient Alpha Model used to measure the reliability. Following data analysis and interpretations, the major findings were presented. The research improved on existing multidimensional workforce diversity management practices, widening it by combining diversity characteristics such as gender, age, ethnicity, and workforce diversity management practices (cross-cultural training, flexible working hours and employee motivational schemes) to re-design and upgrade to a new conceptual framework, known as aMultidimensional Workforce Diversity Management Practices Conceptual Framework (MWDMPCF). This improved framework is implementable, practicable, and sustainable, whilst still retaining a workplace friendliness that may lead to reductions in feelings of inequality within nursing homes. This new insightful extension was derived through a combination of literature, methodology and conceptual development, by adopting a mixed- approach.

Findings: -The results showed that frontline healthcare staff employment support needs, have been unmet which had resulted to deficient performance levels and a great deal of additional support needed to improve performance. Specifically, the studies revealed that while gender, ethnicity, and motivational schemes have a strong and positive link with employee performance, cross-cultural training and flexible working hours showed a positive but weak link with employee performance. However, the relation between age diversity and employee performance was negative. These findings lead to the formulation of an integrated theoretical framework of diversity types and diversity management practices within formulated framework i.e., MWDMPCF