title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¾ÑÐ¿Ð¾ÑÐ¾Ð±Ð½Ð¾ÑÑÐ¸ ÑÐ½ÐµÑÐ³Ð¾ÑÐµÑÐ²Ð¸ÑÐ½Ð¾Ð³Ð¾ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÐµÑÐµÐ· ÑÐ»ÑÑÑÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð° Ð¾ÐºÐ°Ð·ÑÐ²Ð°ÐµÐ¼ÑÑ ÑÑÐ»ÑÐ³
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Increase of competitiveness of energy service enterprises through improvement of quality of rendered services
Creators: name: ÐÐ¾ÑÐ¾Ð´Ð¸Ð½Ð°, ÐÑÐµÐ½Ð¸Ñ
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2020
Subjects: ÐºÐ°ÑÐµÑÑÐ²Ð¾
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ ÐºÐ°ÑÐµÑÑÐ²Ð¾Ð¼
ÑÑÐ»ÑÐ³Ð°
ÑÐ½ÐµÑÐ³Ð¾ÑÐµÑÐ²Ð¸Ñ
ÑÐ½ÐµÑÐ³Ð¾ÑÐµÑÐ²Ð¸ÑÐ½Ð¾Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
ÑÐ½ÐµÑÐ³Ð¾ÑÐµÑÐ²Ð¸ÑÐ½ÑÐ¹ ÐºÐ¾Ð½ÑÑÐ°ÐºÑ
ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ
ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¸Ñ
Ð¸Ð½Ð²ÐµÑÑÐ¸ÑÐ¸Ð¸
quality
quality management
service
energy service
energy service enterprise
energy service contract
efficiency
competition
investment

description: ÐÑÐµÐ´Ð¼ÐµÑÐ¾Ð¼ Ð²ÑÐ¿ÑÑÐºÐ½Ð¾Ð¹ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ ÑÐ²Ð»ÑÑÑÑÑ Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð¾ÑÐ½Ð¾ÑÐµÐ½Ð¸Ñ ÑÐ½ÐµÑÐ³Ð¾ÑÐµÑÐ²Ð¸ÑÐ½Ð¾Ð¹ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ñ ÑÑÐ°ÑÑÐ½Ð¸ÐºÐ°Ð¼Ð¸ Ð»Ð¾Ð³Ð¸ÑÑÐ¸ÑÐµÑÐºÐ¾Ð¹ ÑÐµÐ¿Ð¸.
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â Ð£Ð´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÑÐ½Ð½Ð¾ÑÑÑ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»Ñ Ð½Ð°ÑÑÑÐ¿Ð°ÐµÑ ÑÐ¾Ð»ÑÐºÐ¾ Ð² ÑÐ¾Ñ Ð¼Ð¾Ð¼ÐµÐ½Ñ, ÐºÐ¾Ð³Ð´Ð° ÑÐ´Ð¾Ð²Ð»ÐµÑÐ²Ð¾ÑÑÑÑÑÑ ÐµÐ³Ð¾ ÑÐºÑÑÑÑÐµ Ð¾Ð¶Ð¸Ð´Ð°Ð½Ð¸Ñ, Ð° Ð½Ðµ ÑÐ¾Ð»ÑÐºÐ¾ Ð¿Ð¾ÑÑÐµÐ±Ð½Ð¾ÑÑÐ¸.
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description: energy service company with participants in the logistics chain.
Work theme: Â«Improving the competitiveness of the energy service enterprise through improving the quality of the services providedÂ».
The aim of the work is to develop a model for improving the quality of services of an energy service company to increase its competitiveness. Such methods as comparison, measurement, material modeling and induction were used in the work.
As a result of the work, the essence of the concept of âqualityâ is revealed; calculations of the efficiency and competitiveness of the enterprise; a proposal to improve the quality management process in the energy service company is presented.
The results obtained allow us to improve the work of quality management of a group of companies involved in energy-saving activities.
Based on the results of the work, we can draw the following conclusions:
â Customer satisfaction comes only at the moment when his hidden expectations, and not just needs, are satisfied.
â The competitiveness of the energy service company should be enhanced through the introduction of Jira Software in synthesis with network management of the logistics system.