title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¾ÑÐ´ÐµÐ»Ð° Ð¿ÑÐ¸ÑÐ¼Ð° Ð¸ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð³Ð¾ÑÑÐµÐ¹ Ð½Ð° Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ Ð¸Ð½Ð´ÑÑÑÑÐ¸Ð¸ Ð³Ð¾ÑÑÐµÐ¿ÑÐ¸Ð¸Ð¼ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: The development of the program to improve the reception and guest service departmentâs efficiency at a hospitality industry enterprise
Creators: name: ÐÐ¾Ð½ÑÐºÐ°Ñ, ÐÐ»ÑÐ³Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð¾ÑÐ´ÐµÐ»Ð°
Ð´Ð¸Ð°Ð³Ð½Ð¾ÑÑÐ¸ÐºÐ°
Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑ
ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ñ
ÐºÐ¾Ð½ÐºÑÑÐµÐ½ÑÐ¸Ñ
Ð¿Ð¾ÐºÐ°Ð·Ð°ÑÐµÐ»Ð¸ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸
Ð³Ð¾ÑÑÐ¸Ð½Ð¸ÑÐ½Ð¾Ðµ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ðµ
departments efficiency improvement program
diagnostics
business process
qualification
competition
performance indicators
hotel company

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description: The subject of the graduate qualification work is âThe development of the program to improve the reception and guest service departmentâs efficiency at a hospitality industry enterpriseâ. The purpose of this work is to develop a program to improve the efficiency of the reception and guest service department at St. Petersburg Hotel Leasing LLC. In the process of this research, the following tasks were solved: 1. Characteristics of the selected company. 2. Analysis of the organizational structure of the companys personnel. 3. Analysis of the reception and service departmentâs activities according to the performance indicators of the department, the qualification skills of employees and the effectiveness of processes. 4. Identification of problems in each of the directions. 5. Development of proposals for improving the selected areas. 6. Evaluation of the effectiveness of the developed measures. The relevance of the topic is due to the need of St. Petersburg Hotel Leasing LLC to increase the overall rating of the hotel on various platforms and expand the base of loyal guests and customers. The result of the work was the proposal of a program to improve the efficiency of the reception and service department by modernizing the processes of the department, improving the qualification skills of employees, and minimizing the number of negative reviews from guests. When collecting the data necessary to perform the work, the web portals "Za Chestny Biznes", "Audit.it", "Consultatnt.Plus", "Garant". The following programs were used for data processing: "Archi", "PMS Opera", "Word", "PowerPoint".