title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ñ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸ Ð¿Ð¾ Ð¿ÑÐ¾Ð¸Ð·Ð²Ð¾Ð´ÑÑÐ²Ñ Ð¸ Ð¿ÑÐ¾Ð´Ð°Ð¶Ðµ ÑÐ²Ð°Ð´ÐµÐ±Ð½ÑÑ Ð¿Ð»Ð°ÑÑÐµÐ²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Automation of processes of interaction with clients in a company producing and selling wedding dresses
Creators: name: ÐÐ°ÐµÐ²ÑÐºÐ°Ñ, ÐÐ¾Ð»Ð¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ñ
Ð¾Ð½Ð»Ð°Ð¹Ð½-ÑÐ°Ñ
Ð²Ð·Ð°Ð¸Ð¼Ð¾Ð´ÐµÐ¹ÑÑÐ²Ð¸Ðµ Ñ ÐºÐ»Ð¸ÐµÐ½ÑÐ°Ð¼Ð¸
archimate
ÑÐºÐ¾Ð½Ð¾Ð¼Ð¸ÑÐµÑÐºÐ°Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÑ
automation
live chat
customer interaction
cost efficiency

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description: The purpose of the research is to develop a project to automate the process of interaction with clients in a company producing and selling wedding dresses through the use of online chat. Tasks of the work: ï­ Analysis of the organizationâs activities and processes of interaction with clients. ï­ Formation of system requirements and selection of the optimal IT solution. ï­ Development of a project for implementing online chat. ï­ Assessment of the expected economic effect. The research was carried out on the basis of materials from the research objects, literature and Internet sources on the topic of the work. Research methods: collection and analysis of information, modeling and analysis of enterprise architecture, modeling a motivational model, constructing a work schedule, assessing the economic efficiency of the project. The main results of the study: ï­ The need to introduce online chat is substantiated. ï­ The IT solutions market was analyzed and the most suitable one was selected. ï­ An implementation plan has been developed. ï­ Calculated implementation costs and assessed commercial effectiveness. The practical significance of the work is determined by automating the process of interaction with clients, reducing the time required to complete operations, improving the quality of service and increasing the client base. The tasks of the bachelors thesis have been solved, the goal has been achieved, the scope of application of the results has been determined.