title: Guiding the Digital Transformation of Supply Chains
title: Development of a Prescriptive Maturity Model
titleType: Subtitle
Creators: name: Hellweg, Frauke Regina
Publisher: name: University of Muenster, Institutional Repository MIAMI
Year: 2024
Subjects: subject: 330 Economics
subject: 000 Computer science, information, general works

description: Die digitale Transformation der Lieferketten von Unternehmen stellt eine wichtige und herausfordernde Aufgabe dar. Digitale Technologien bieten hierfür eine Fülle neuer Möglichkeiten, jedoch ist deren strukturierte Analyse anspruchsvoll. Die hier vorliegende Arbeit betrachtet das Thema aus der Perspektive der Wirtschaftsinformatik. Zunächst werden die für die digitale Transformation elementaren Fähigkeiten und Fertigkeiten diskutiert. Anschließend wird ein deskriptives Reifegradmodell entwickelt, welches eine umfassende Bewertung des aktuellen Reifegradzustandes ermöglicht. Darauf aufbauend wird ein präskriptives Reifegradmodell entwickelt, um die Transformation in Richtung eines gewünschten zukünftigen Zustandes zu unterstützen. Das Modell enthält Handlungsempfehlungen für sechs Reifegrade in sechzehn Subdimensionen. Die Ergebnisse werden mit verschiedenen Methoden entwickelt und getestet, sie liefern für Praktiker sowie Forscher einen wertvollen Beitrag.
description: Digitally transforming the supply chains of companies is as important as it is challenging. Digital technologies provide a plethora of new possibilities, but companies struggle with exploring and exploiting them in a structured manner. To guide the digital transformation of supply chains and support companies in their transformation endeavors, this thesis takes an Information Systems perspective. First, capabilities vital for the digital transformation are discussed. Second, a descriptive maturity model to facilitate the comprehensive assessment of the current state is developed. Third, a prescriptive maturity model is designed to guide the supply chain transformation towards a desired future state. It provides recommendations for action on six maturity levels across sixteen subdimensions. The research results are thoroughly developed and evaluated with various methodologies. The thesis offers a valuable contribution to practitioners and researchers alike.
description: Table of Contents ..... I
List of Figures ..... V
List of Tables ..... VII
List of Abbreviations ..... X
1 Introduction..... 1
1.1 Motivation and Problem Statement ..... 1
1.2 Research Objectives ..... 6
1.3 Research Design ..... 11
1.4 Thesis Structure ..... 14
2 Fundamentals of the Digital Transformation of Supply Chains ..... 17
2.1 Context and Terminology ..... 17
2.1.1 Context and Terminology of the Digital Transformation ..... 17
2.1.2 Context and Terminology of Supply Chain Management ..... 21
2.1.3 Context and Terminology of the Digital Transformation of Supply Chains ..... 23
2.2 Benefits, Challenges, and Technologies of the Digital Transformation of Supply Chains ..... 29
2.2.1 Benefits and Challenges of the Digital Transformation of Supply Chains ..... 29
2.2.2 Supportive Technologies for the Digital Transformation of Supply Chains ..... 32
2.3 Approaches for Tackling the Digital Transformation of Supply Chains ..... 38
2.3.1 Technology Roadmapping ..... 38
2.3.2 Enterprise Architecture Management ..... 40
2.3.3 Maturity Models ..... 42
2.3.4 Concluding Discussion of Digital Supply Chain Transformation Approaches ..... 45
2.4 Current Research Gaps in Digital Supply Chain Transformation ..... 47
3 Development of a Capability Framework for the Digital Transformation of Supply Chains ..... 49
3.1 Underlying Terminology and Theories of Dynamic Capabilities ..... 49
3.1.1 Resource‐Based View and Dynamic Capabilities View ..... 49
3.1.2 Relational View Theory ..... 52
Table of Contents II
3.2 Specification of Design Requirements for the Capability Framework ..... 54
3.3 Methodological Approach for Developing the Capabilities Framework ..... 55
3.3.1 Data Collection: Performing a Systematic Literature Review ..... 56
3.3.2 Data Analysis: Conducting a Qualitative Content Analysis ..... 58
3.4 The Developed Capabilities Framework for Digital Transformation of Supply Chains ..... 60
3.4.1 Contextual Analysis of the Capability Literature ..... 60
3.4.2 Overview of Capabilities Framework and General Structure ..... 63
3.4.3 Presentation of the Capabilities Framework ..... 65
3.5 Evaluation of the Developed Capabilities Framework ..... 76
3.5.1 Overview of Applied Evaluation Approaches for the Capabilities Framework ..... 76
3.5.2 Results of the Evaluation with Semi‐Structured Interviews ..... 80
3.5.3 Results of the Evaluation with a Quantitative Scoring Model ..... 88
3.5.4 Discussion of Design Requirement‐Based Evaluation for the Framework ..... 91
3.6 Discussion and Limitations of the Capabilities Framework ..... 92
4 Design of a Maturity Model for the Digital Transformation of Supply Chains ..... 97
4.1 Terminology and Definitions of Maturity Models ..... 97
4.2 Specification of Design Requirements for the Maturity Model ..... 100
4.3 State of the Art of Maturity Models for the Digital Transformation of Supply Chains ..... 102
4.4 Methodological Approach for Developing the Maturity Model ..... 108
4.4.1 Overview of Maturity Model Development Methods ..... 108
4.4.2 Description of Applied Maturity Model Development Method ..... 110
4.5 Development of a Maturity Model for the Digital Transformation of Supply Chains ..... 113
4.5.1 Development and Design of the DTSCM² Structure ..... 113
4.5.2 Description of the Maturity Levels of the DTSCM² ..... 117
4.5.3 Description of the Maturity (Sub‐) Dimensions of the DTSCM² ..... 121
4.6 Assessment and Application Method for the Developed Maturity Model ..... 131
4.7 Evaluation of the Developed Descriptive Maturity Model ..... 138
4.7.1 Overview of Applied Evaluation Approaches for the Descriptive Maturity Model ..... 138
4.7.2 Results of the Evaluation Iterations for the Descriptive Maturity Model ..... 143
Table of Contents III
4.8 Discussion and Limitations of the Descriptive Maturity Model ..... 150
5 Development of a Prescriptive Maturity Model for the Digital Transformation of Supply Chains ..... 153
5.1 Terminology and Specification of Design Requirements for the Prescriptive Maturity Model ..... 153
5.2 State of the Art of Prescriptive Maturity Models for the Digital Transformation of Supply Chains ..... 155
5.3 Methodological Approach for Developing the Prescriptive Maturity Model ..... 157
5.4 Development of a Prescriptive Maturity Model for the Digital Transformation of Supply Chains ..... 161
5.5 Evaluation of the Developed Prescriptive Maturity Model ..... 190
5.5.1 Overview of Applied Evaluation Approaches for the Prescriptive Maturity Model ..... 190
5.5.2 Results of the Evaluation Iterations for the Prescriptive Maturity Model ..... 192
5.6 Discussion and Limitations of the Prescriptive Maturity Model ..... 197
6 Practical Evaluation ..... 201
6.1 Methodological Approach ..... 201
6.2 Preparation of the Practical Evaluation ..... 203
6.3 Target Definition and As‐Is Analysis of the Practical Evaluation ..... 204
6.4 Guideline Design and Discussion of the Practical Evaluation ..... 207
6.5 Summary of Practical Evaluation ..... 212
7 Conclusion ..... 215
7.1 Summary ..... 215
7.2 Limitations ..... 218
7.3 Outlook ..... 220
References ..... 223
Appendix ..... 276