title: Ð Ð°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐµÐ°Ð»Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð¿Ð¾ Ð´Ð¾Ð³Ð°Ð·Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¸ (Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÐÐµÐ½Ð¸Ð½Ð³ÑÐ°Ð´ÑÐºÐ¾Ð¹ Ð¾Ð±Ð»Ð°ÑÑÐ¸)
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Development of business processes increases the efficiency of the implementation of aftergasification programs (on the territory of the Leningrad region)
Creators: name: ÐÐ°Ð½Ð¸Ð»Ð¸ÑÐ¸Ð½Ð°, ÐÐ½ÑÐ¾Ð½Ð¸Ð½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Ð´Ð¾Ð³Ð°Ð·Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ñ
Ð²Ñ Ð¾Ð´ÑÑÐ¸Ðµ Ð·Ð²Ð¾Ð½ÐºÐ¸
ÑÐ¿ÑÐ°Ð²Ð»ÐµÐ½Ð¸Ðµ
ÐºÐ¾Ð½ÑÐ°ÐºÑ-ÑÐµÐ½ÑÑ
Ð³Ð°Ð·Ð¾ÑÐ°ÑÐ¿ÑÐµÐ´ÐµÐ»Ð¸ÑÐµÐ»ÑÐ½Ð°Ñ Ð¾ÑÐ³Ð°Ð½Ð¸Ð·Ð°ÑÐ¸Ñ
additional gasification
incoming calls
management
contact center
gas distribution organization

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description: The title of the master graduate qualification work: Â«Development of business processes increases the efficiency of the implementation of aftergasification programs (on the territory of the Leningrad Region)Â». The aim of the studyÂ is to develop of business processes, the effectiveness of the implementation of the program for the gasification of the population of the country of the Leningrad region. The study was carried out on the basisÂ of the functional processes of Gazprom Gasification LLC, analytical data on the implementation in the Russian Federation. Research subject:Â organizational measures for the implementation of the accelerated program of secondary gasification in the Leningrad region. Research methods:Â General scientific research methods were used: statistical and dynamic analysis, business process modeling, data collection and processing. The main results of the study: -Â a review of fundamental scientific approaches to the study of the terms organization and managemen; -Â a review of the current legislative framework in the field of gas supply was carried out; -Â carried out a functional description of the enterprises responsible for the organization of programs; -Â the problematic field of implementation was analyzed; -Â an action plan was developed to optimize the program for post-gasification of the territory of the Leningrad Region. Application field:Â application of the results of work in the activities of the target company and the possibility of scaling the solution to gas distribution organizations and subsidiaries that have similar problems. The scientific novelty of the studyÂ is the development of a business process for organizing the reception and processing of incoming calls.Conclusions:Â The tasks of the thesis are solved, the goal is achieved, and the scope of application of the results is determined. The results obtained show signs of scientific novelty. The directions of further research are defined.