Stakeholder Management in Maritime Logistics Ecosystems: How tackling the main challenges of the industry
Creators: name: VITELLARO, CIDATMA-FRANCESCO
Publisher: name: Universit� degli studi di Genova
Year: 2021

description: This PhD thesis deals with stakeholder management theoretical constructs and empirical practices within maritime logistics ecosystems. The rationale of the study grounds on the recent shift of the academic literature?s focus on maritime logistics from the single organisation to the whole business ecosystem. In this perspective, formal and informal relationships with business partners and related parties have been demonstrated to become fundamental for the survival and success of firms and organisations belonging to maritime logistics ecosystems. The constant dialogue and coordination of strategic and operational activities between the heterogeneous actors constitute the preconditions to build wider and more resilient networks as well as to generate benefits for all parties and stakeholders involved. In this context, stakeholder management theoretical constructs can provide maritime logistics firms and organisations with useful managerial practices and best practices for identifying and exploiting unprecedented opportunities to handle relationships and interactions with both business parties and different categories of stakeholders. 
The variety of actors belonging to maritime logistics ecosystems as well as the array of related stakeholders, that unveils heterogeneous needs and interests, urge further empirical research to disentangle multiple practices of stakeholder management that have not all been investigated yet. In this vein, collaborative and responsible behaviours from maritime logistics firms and other involved organizations may support key actors with facing the new environmental, social, and technological challenges shaping the industry.
In this perspective, this PhD thesis examines the main theoretical constructs of stakeholder management by performing an extensive literature review to comprehend the foundations and managerial benefits of stakeholder relationship management and corporate social responsibility. Then, it provides four empirical research to disentangle both strategies and behaviours of different maritime logistics actors, stressing the business benefits and managerial opportunities emerging from the adoption of well-defined and planned stakeholder management practices.
Each empirical research addresses multiple challenges (i.e., environmental, social, and technological challenges) and assumes the perspective of one of the key actors of the maritime logistics ecosystem (i.e., once port managing bodies, once shipping companies, and twice terminal operators). The thesis investigates specific dimensions related to the strategic objectives, behaviours, and managerial options of these actors for effectively managing the relationships with their salient stakeholders. 
The outcomes of empirical research provide four valuable exploratory and qualitative studies grounding on stakeholder management literature. Managerial implications for private, public and hybrid actors of maritime logistics are extensively debated to pave the way for future studies on stakeholder management within this business ecosystem. In this perspective, this PhD thesis would take a step forward in the research on new managerial practices to effectively manage stakeholder relationships in the maritime logistics ecosystem.