title: ÐÐ¾Ð²ÑÑÐµÐ½Ð¸Ðµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ Ð·Ð°ÑÐ²Ð¾Ðº Ð¾Ñ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸ÑÐ¼Ð¸ Ð¶Ð¸Ð»Ð¸ÑÐ½Ð¾-ÐºÐ¾Ð¼Ð¼ÑÐ½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ Ñ Ð¾Ð·ÑÐ¹ÑÑÐ²Ð°
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¼Ð°Ð³Ð¸ÑÑÑÐ°
titleType: Subtitle
title: Improvement of efficiency of fulfillment of requests from consumers of the housing and communal services company
Creators: name: ÐÐ»ÑÐµÐ²Ð°, ÐÐ»ÐµÐ½Ð°
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2024
Subjects: ÐÐ¾Ð¼Ð¼ÑÐ½Ð°Ð»ÑÐ½Ð¾Ðµ Ñ Ð¾Ð·ÑÐ¹ÑÑÐ²Ð¾
ÑÐ¸ÑÑÐµÐ¼Ñ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ
Ð°Ð²Ð°ÑÐ¸Ð¹Ð½Ð¾-Ð´Ð¸ÑÐ¿ÐµÑÑÐµÑÑÐºÐ°Ñ ÑÐ»ÑÐ¶Ð±Ð°
Ð¿ÑÐ¾ÑÐµÑÑ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº
queuing systems
emergency dispatch service
application processing process

description: ÐÐ°Ð½Ð½Ð°Ñ Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð¿Ð¾ÑÐ²ÑÑÐµÐ½Ð° Ð²Ð¾Ð¿ÑÐ¾ÑÐ°Ð¼ Ð¿Ð¾ Ð²ÑÐ¿Ð¾Ð»Ð½ÐµÐ½Ð¸Ñ Ð·Ð°ÑÐ²Ð¾Ðº Ð¾Ñ Ð¿Ð¾ÑÑÐµÐ±Ð¸ÑÐµÐ»ÐµÐ¹ Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¹ Ð¶Ð¸Ð»Ð¸ÑÐ½Ð¾-ÐºÐ¾Ð¼Ð¼ÑÐ½Ð°Ð»ÑÐ½Ð¾Ð³Ð¾ ÑÐ¾Ð·ÑÐ¹ÑÑÐ²Ð°. Ð ÑÐ°Ð±Ð¾ÑÐµ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ñ Ð¿ÑÐ¾Ð±Ð»ÐµÐ¼Ñ Ð¿Ð¾ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¸ÑÑÐµÐ¼ Ð¼Ð°ÑÑÐ¾Ð²Ð¾Ð³Ð¾ Ð¾Ð±ÑÐ»ÑÐ¶Ð¸Ð²Ð°Ð½Ð¸Ñ Ð² Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÐ¸ Ð°Ð²Ð°ÑÐ¸Ð¹Ð½Ð¾-Ð´Ð¸ÑÐ¿ÐµÑÑÐµÑÑÐºÐ¾Ð¹ ÑÐ»ÑÐ¶Ð±Ñ. ÐÑÐ¸Ð²ÐµÐ´ÐµÐ½Ð° ÐºÐ»Ð°ÑÑÐ¸ÑÐ¸ÐºÐ°ÑÐ¸Ñ ÑÐ¿Ð¾ÑÐ¾Ð±Ð¾Ð² Ð¸Ñ Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ, Ð¸ ÑÐºÐ°Ð·Ð°Ð½Ñ Ð¿Ð¾Ð´ÑÐ¾Ð´Ñ Ðº Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ ÑÐ°Ð±Ð¾ÑÑ ÑÐ»ÑÐ¶Ð±Ñ. ÐÐ»Ñ ÑÐµÑÐµÐ½Ð¸Ñ Ð·Ð°Ð´Ð°ÑÐ¸ Ð²ÑÐ±ÑÐ°Ð½ Ð²Ð°ÑÐ¸Ð°Ð½Ñ Ð¿Ð¾ Ð²Ð½ÐµÐ´ÑÐµÐ½Ð¸Ñ Ð¿ÑÐ¾Ð³ÑÐ°Ð¼Ð¼Ñ Ð² Ð´ÐµÑÑÐµÐ»ÑÐ½Ð¾ÑÑÑ ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, Ð±Ð»Ð°Ð³Ð¾Ð´Ð°ÑÑ ÑÑÐ¾Ð¼Ñ Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ, Ð¾Ð¶Ð¸Ð´Ð°ÐµÑÑÑ ÑÐ¾ÐºÑÐ°ÑÐµÐ½Ð¸Ðµ Ð²ÑÐµÐ¼ÐµÐ½Ð¸ Ð¿Ð¾ Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº, Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¸ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÑ Ð¿Ð¾ÑÐ²Ð»ÐµÐ½Ð¸Ñ Ð½Ð¾Ð²ÑÑ ÑÑÐ½ÐºÑÐ¸Ð¹. ÐÑÐ¸Ð¼ÐµÐ½ÐµÐ½Ð¸Ðµ Ð¿Ð¾Ð´ÑÐ¾Ð´Ð¾Ð² Ð¿ÑÐ¾Ð´ÐµÐ¼Ð¾Ð½ÑÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð½Ð¾ Ð½Ð° Ð¿ÑÐ¸Ð¼ÐµÑÐµ ÐÐÐ Â«ÐÐ¸Ð»ÐºÐ¾Ð¼ÑÐµÑÐ²Ð¸Ñ â1 ÐÐ°Ð»Ð¸Ð½Ð¸Ð½ÑÐºÐ¾Ð³Ð¾ ÑÐ°Ð¹Ð¾Ð½Ð°Â». Ð Ð°ÑÑÐ¼Ð¾ÑÑÐµÐ½Ð° Ð¼Ð¾Ð´ÐµÐ»Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ°, Ð¿ÑÐ¾Ð¸ÑÑÐ¾Ð´ÑÑÐµÐ³Ð¾ Ð² ÐºÐ¾Ð¼Ð¿Ð°Ð½Ð¸Ð¸, Ð²ÑÑÐ²Ð»ÐµÐ½Ñ ÑÐ»Ð°Ð±ÑÐµ ÑÑÐ¾ÑÐ¾Ð½Ñ Ð¸ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½ ÑÑÐ´ ÑÐµÑÐµÐ½Ð¸Ð¹ Ð´Ð»Ñ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ°. Ð ÑÐ¾Ð¾ÑÐ²ÐµÑÑÑÐ²Ð¸Ð¸ Ñ Ð¿ÑÐ¾Ð°Ð½Ð°Ð»Ð¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½ÑÐ¼Ð¸ Ð¿ÑÐ¾ÑÐµÑÑÐ°Ð¼Ð¸, Ð¿ÑÐµÐ´Ð»Ð¾Ð¶ÐµÐ½ Ð½Ð°Ð¸Ð±Ð¾Ð»ÐµÐµ ÑÑÑÐµÐºÑÐ¸Ð²Ð½ÑÐ¹ Ñ ÑÐ¾ÑÐºÐ¸ Ð·ÑÐµÐ½Ð¸Ñ Ð´Ð¾ÑÑÐ¸Ð¶ÐµÐ½Ð¸Ñ Ð¿Ð¾ÑÑÐ°Ð²Ð»ÐµÐ½Ð½ÑÑ ÑÐµÐ»ÐµÐ¹ Ð²Ð°ÑÐ¸Ð°Ð½Ñ Ð¿Ð¾ Ð¿Ð¾Ð²ÑÑÐµÐ½Ð¸Ñ ÑÑÑÐµÐºÑÐ¸Ð²Ð½Ð¾ÑÑÐ¸ Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº.
description: This final qualifying work is devoted to the issues of fulfilling applications from consumers of housing and communal services enterprises. The work analyzes the problems of functioning queuing systems in the emergency dispatch service. The classification of methods of their modeling is given, and approaches to improving the efficiency of the service are indicated. An option of the implementation of the program in the companys activities has been chosen to solve the problem, thanks to this proposal, it is expected to reduce the time for processing applications, optimize processes and the possibility of new functions. The application of the approaches is demonstrated by the example of LLC Zhilkomservice â 1 of the Kalininsky district. A model of the business process occurring in the company is considered, weaknesses are identified and a number of solutions for optimizing the process are analyzed. In accordance with the analyzed processes, the most effective option, in terms of achieving the set goals, is proposed to improve the efficiency of application processing processes.