title: ÐÐ²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð·Ð°ÑÐ²Ð¾Ðº Ð¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°ÑÐµÐ»ÐµÐ¹
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Automated system for processing user tickets
Creators: name: ÐÐ°Ð¹Ð½Ð¸Ðº, ÐÐ°Ð½Ð¸Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2025
Subjects: Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð¸ÑÐ¾Ð²Ð°Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°
Ð¾Ð±ÑÐ°Ð±Ð¾ÑÐºÐ° Ð·Ð°ÑÐ²Ð¾Ðº
helpdesk
automated system
processing tickets

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description: The aim of the work is developing an information system for processing usersâ tickets of a small and medium-size offices. The work goals: 1) definition of requirements for the automated system for processing user tickets â determination of functional and non-functional requirements that must be implemented in the system; 2) analysis of ready-made solutions on the market â research of existing automated systems on the market; 3) design of the system â development of the system architecture and design; 4) development of the system â implementation of the system based on the design; 5) testing of the system â testing of the systems operability. Key results: An automated system for processing user tickets has been developed and tested, all tasks are completed, and the goal has been successfully achieved.