title: ÐÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¸ ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ° ÐºÑÐ¾ÑÑÐ¿Ð»Ð°ÑÑÐ¾ÑÐ¼ÐµÐ½Ð½Ð¾Ð³Ð¾ Ð²ÐµÐ±-ÑÐµÑÐ²Ð¸ÑÐ° Ð´Ð»Ñ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³ Ñ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÑÑ Ð¸Ð½ÑÐµÐ³ÑÐ°ÑÐ¸Ð¸ ÑÐ°Ñ-Ð±Ð¾ÑÐ¾Ð²
title: Ð²ÑÐ¿ÑÑÐºÐ½Ð°Ñ ÐºÐ²Ð°Ð»Ð¸ÑÐ¸ÐºÐ°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ°Ð±Ð¾ÑÐ° Ð±Ð°ÐºÐ°Ð»Ð°Ð²ÑÐ°
titleType: Subtitle
title: Designing and developing a cross-platform web service for automating business processes of a service enterprise with the possibility of integrating chatbots
Creators: name: ÐÐ¾Ð±ÑÐ»ÐºÐ¸Ð½, ÐÐ°Ð½Ð¸Ð¸Ð»
Publisher: name: Ð¡Ð°Ð½ÐºÑ-ÐÐµÑÐµÑÐ±ÑÑÐ³ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ ÐÐµÑÑÐ° ÐÐµÐ»Ð¸ÐºÐ¾Ð³Ð¾
Year: 2023
Subjects: Node.js
Vue.js
MongoDB
Express.js
Electron

description: ÐÐ±ÑÐµÐºÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð´Ð»Ñ Ð°Ð²ÑÐ¾Ð¼Ð°ÑÐ¸Ð·Ð°ÑÐ¸Ð¸ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ñ.Â  ÐÑÐµÐ´Ð¼ÐµÑÐ¾Ð¼ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ ÑÐ²Ð»ÑÐµÑÑÑ Ð¸Ð½ÑÐµÐ³ÑÐ°ÑÐ¸Ñ Ð²ÐµÐ±-ÑÐµÑÐ²Ð¸ÑÐ° Ð¸ ÑÐ°Ñ-Ð±Ð¾ÑÐ¾Ð². Ð¦ÐµÐ»Ñ Ð´Ð°Ð½Ð½Ð¾Ð¹ ÑÐ°Ð±Ð¾ÑÑ - ÑÐ¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°ÑÑ Ð¸ ÑÐµÐ°Ð»Ð¸Ð·Ð¾Ð²Ð°ÑÑ Ð²ÐµÐ±-ÑÐµÑÐ²Ð¸Ñ Ð´Ð»Ñ Ð¾Ð½Ð»Ð°Ð¹Ð½-Ð·Ð°Ð¿Ð¸ÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð¸ Ð¸Ð½ÑÐµÐ³ÑÐ¸ÑÐ¾Ð²Ð°ÑÑ ÑÐ°Ñ-Ð±Ð¾Ñ Ð´Ð»Ñ Ð¼ÐµÑÑÐµÐ½Ð´Ð¶ÐµÑÐ°. ÐÑÐ¿Ð¾Ð»ÑÐ·Ð¾Ð²Ð°Ð»Ð¸ÑÑ Ð¼ÐµÑÐ¾Ð´Ñ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð»Ð¸ÑÐµÑÐ°ÑÑÑÑ, ÑÑÐ°Ð²Ð½Ð¸ÑÐµÐ»ÑÐ½Ð¾Ð³Ð¾ Ð°Ð½Ð°Ð»Ð¸Ð·Ð° Ð¸Ð½ÑÑÑÑÐ¼ÐµÐ½ÑÐ¾Ð² ÑÐ°Ð·ÑÐ°Ð±Ð¾ÑÐºÐ¸ Ð¸ Ð¼Ð¾Ð´ÐµÐ»Ð¸ÑÐ¾Ð²Ð°Ð½Ð¸Ñ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ. Ð ÑÐ°Ð¼ÐºÐ°Ñ ÑÐµÐºÑÑÐµÐ¹ ÑÐ°Ð±Ð¾ÑÑ Ð±ÑÐ»Ð¸ Ð¿ÑÐ¾Ð¸Ð·Ð²ÐµÐ´ÐµÐ½Ñ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°Ð½Ð¸Ñ, ÑÐ²ÑÐ·Ð°Ð½Ð½ÑÐµ Ñ Ð°Ð½Ð°Ð»Ð¸Ð·Ð¾Ð¼ ÑÑÑÐµÑÑÐ²ÑÑÑÐ¸Ñ ÑÐµÑÐµÐ½Ð¸Ð¹, ÐºÐ¾ÑÐ¾ÑÑÐµ Ð¾Ð±ÐµÑÐ¿ÐµÑÐ¸Ð²Ð°ÑÑ Ð¾Ð¿ÑÐ¸Ð¼Ð¸Ð·Ð°ÑÐ¸Ñ Ð±Ð¸Ð·Ð½ÐµÑ-Ð¿ÑÐ¾ÑÐµÑÑÐ¾Ð² Ð² Ð¿ÑÐµÐ´Ð¿ÑÐ¸ÑÑÐ¸Ð¸ ÑÑÐµÑÑ ÑÑÐ»ÑÐ³.Â  ÐÑÐ» Ð¾ÑÑÑÐµÑÑÐ²Ð»ÐµÐ½ Ð¾Ð±Ð·Ð¾Ñ ÑÐµÑÐ½Ð¾Ð»Ð¾Ð³Ð¸Ð¹ MongoDB, Vue.js, Express.js, Electron. Ð ÑÐ¾Ð´Ðµ ÑÐ°Ð±Ð¾ÑÑ ÑÐ¿ÑÐ¾ÐµÐºÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð° Ð¸ ÑÐµÐ°Ð»Ð¸Ð·Ð¾Ð²Ð°Ð½Ð° Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð°, Ð¿ÑÐµÐ´Ð¾ÑÑÐ°Ð²Ð»ÑÑÑÐ°Ñ ÑÐµÑÐ²Ð¸Ñ Ð·Ð°Ð¿Ð¸ÑÐ¸ ÐºÐ»Ð¸ÐµÐ½ÑÐ¾Ð² Ð½Ð° Ð¿ÑÐ¸ÐµÐ¼ Ðº ÑÐ¿ÐµÑÐ¸Ð°Ð»Ð¸ÑÑÑ, Ð²ÐºÐ»ÑÑÐ°ÑÑÐ°Ñ ÐºÐ»Ð¸ÐµÐ½ÑÑÐºÐ¾Ðµ Ð¸ ÑÐµÑÐ²ÐµÑÐ½Ð¾Ðµ Ð¿ÑÐ¸Ð»Ð¾Ð¶ÐµÐ½Ð¸Ñ Ð¸ ÑÐ°Ñ-Ð±Ð¾Ñ. ÐÑÐ»Ð¾ Ð¿ÑÐ¾Ð²ÐµÐ´ÐµÐ½Ð¾ ÑÐµÑÑÐ¸ÑÐ¾Ð²Ð°Ð½Ð¸Ðµ Ð¸ Ð°Ð¿ÑÐ¾Ð±Ð°ÑÐ¸Ñ ÑÐ¸ÑÑÐµÐ¼Ñ. ÐÐ½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð°Ñ ÑÐ¸ÑÑÐµÐ¼Ð° Ð¾Ð±Ð»Ð°Ð´Ð°ÐµÑ Ð²Ð¾Ð·Ð¼Ð¾Ð¶Ð½Ð¾ÑÑÑÑ ÑÐ°ÑÑÐ¸ÑÐµÐ½Ð¸Ñ Ð¸ Ð½Ð°ÑÐ°ÑÐ¸Ð²Ð°Ð½Ð¸Ñ ÑÑÐ½ÐºÑÐ¸Ð¾Ð½Ð°Ð»Ð°, Ð° ÑÐ°ÐºÐ¶Ðµ Ð¸Ð½ÑÐµÐ³ÑÐ°ÑÐ¸Ð¸ Ð¼Ð½Ð¾Ð¶ÐµÑÑÐ²Ð° ÑÐ°Ñ-Ð±Ð¾ÑÐ¾Ð² Ð´Ð»Ñ ÑÐ°Ð·Ð»Ð¸ÑÐ½ÑÑ Ð¼ÐµÑÑÐµÐ½Ð´Ð¶ÐµÑÐ¾Ð² Ð¸ ÑÐ¾ÑÐ¸Ð°Ð»ÑÐ½ÑÑ ÑÐµÑÐµÐ¹. Â  ÐÐ±Ð»Ð°ÑÑÑÑ Ð¿ÑÐ¸Ð¼ÐµÐ½Ð¸Ð¼Ð¾ÑÑÐ¸ Ð´Ð°Ð½Ð½Ð¾Ð¹ Ð¸Ð½ÑÐ¾ÑÐ¼Ð°ÑÐ¸Ð¾Ð½Ð½Ð¾Ð¹ ÑÐ¸ÑÑÐµÐ¼Ñ ÑÐ²Ð»ÑÐµÑÑÑ ÑÑÐµÑÐ° ÑÑÐ»ÑÐ³.
description: The object of research is an information system for automating business processes of an enterprise. The subject of the study is the integration of a web service and chatbots. The purpose of this work is to design and implement a web service for online customer records and integrate a chatbot for messenger. Methods of comparative analysis of development tools, literature analysis and information system modeling were used. As part of the ongoing work, research was carried out related to the analysis of existing solutions that ensure the optimization of business processes in the service sector enterprise. A review of MongoDB, Vue, Express and Electron technologies was carried out. In the course of the work, an information system was designed and implemented that provides a service for recording clients for an appointment with a specialist, including client and server applications and a chatbot. The system was tested and tested. The information system has the ability to expand and increase functionality, as well as the integration of many chatbots for various messengers and social networks. The area of applicability of this information system is the service sector.