Sentiment analysis as a service
Creators: name: Ali, Kashif
Publisher: name: RMIT University
Year: 2024
Subjects: classificationCode: 460507
subject: Information extraction and fusion

description: This research focuses on the design and development of a service composition based framework that enables the execution of services for social media based sentiment analysis. Our research develops novel analytical models, composition techniques and algorithms which use services as a mean for sentiment abstraction, processing and analysis from large scale social media data. Current sentiment analysis techniques require specialized skill of data science and machine learning. Moreover, traditional approaches rely on laborious and time-consuming activities such as manual dataset labelling, data model training and validation. This makes overall sentiment analysis process a challenging task. In comparison, services are `ready-made' software solutions that can be composed on-demand for developing complex applications without indulging in the domain specific details. This thesis investigates a novel approach that transforms traditional social media based sentiment analysis process into a service composition driven solution.<br><br>In this thesis, we begin by developing a novel service framework that replaces the traditional sentiment analysis tasks with online services. Our framework includes a new service model to present services required for sentiment analysis. We develop a semantic service composition model and algorithm that dynamically composes various services for data collection, noise filtering and sentiment extraction. In particular, we focus on abstracting sentiment based on location and time. We then focus on enhancing the flexibility of our proposed service framework to compose appropriate sentiment analysis services for highly dynamic and changing features of social media platforms. In addition, we aim to efficiently process and analyze large scale social media data.<br><br>In order to enhance our service composition framework, we propose a novel approach to formalize social media platforms as cloud enabled services. We develop a functional and quality of service (QoS) model that captures various dynamic features of social media platforms. In addition, we devise a cloud based service model to access social media platforms as services by using the Ontology Web Language for Service (OWL-S). Secondly, we integrate the QoS model into our existing composition framework. It enables our framework to dynamically assess the QoS of multiple social media platforms, and simultaneously compose appropriate services to extract, process, analyze and integrate the sentiment results from large scale data. Finally, we concentrate on efficient utilization of the sentiment analysis extracted from large scale data. We formulate a meta-information composition model that transforms and stores sentiment obtained from large streams of data into re-usable information. Later, the re-usable information is on-demand integrated and delivered to end users.<br> <br>To demonstrate the performance and test the effectiveness of our proposed models, we develop prototypes to evaluate our composition framework. We design several scenarios and conduct a series of experiments using real-world social media datasets. We present the results and discuss the outcomes which validate the performance of our research.